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a0d4242acf47d172fa3cf9f237918c2c | AppleSupport | Customer: Hi @AppleSupport - how can I sort the songs in a playlist by artist or song title (instead of def. rev chron date added)? iphone 6+ 10.3.3.
Support: Our article https://t.co/XwiZa7ChZq can help you edit a playlist created on your iPhone. Let us know if we can help you further.
Customer: I've been trying to do this (iOS 11.1.2), but the songs just revert to their previous order when I hit "Done".
Support: We'd be happy to help you out with this. Sens us a DM and we'll met you there. https://t.co/GDrqU22YpT | |
f7ee6c7041e3aa6a0de8c9da8e1b6239 | ATVIAssist | Customer: I've noticed a problem with Crash Bandicoot Nitro Kart 2. Whenever I leave the app and come back all of my progress gets deleted
Support: Hi there. If your PS4 goes into rest mode before completing the stage, it is like quitting out before saving. ^HB
Customer: I'm talking about the iPhone game Crash Bandicoot Nitro Kart 2.
Support: Thank you kindly for clarifying. That is an older title that is no longer supported. ^HB
Customer: @209208 CBNK2 doesn’t work at all on iOS11 anymore, which is a shame! It was the best kart racer on iPhone and Activision should preserve it! | |
1c47ca5c758a3f8ea6b65ea893b7c90e | AskDSC | Customer: What am I supposed to do with all these? https://t.co/E6aCKcUDeF
Support: Woah. Looks like you may need to pause your Account: https://t.co/mjn6RFvnEP
Customer: It would be cool if I could send these back in a prepaid envelope to donate to a charity. Troops/homeless/disaster aid etc
Support: Awesome idea. We don't accept returns at this time, but feel free to donate them to a local shelter.
Customer: Without a handle, donated blades would be useless. Sending them back to DSC would allow you to include a handle to these charities.
Support: DM us your email/shipping address and we'll help you out. https://t.co/viHbnoBgMT | |
39dfcb5a2192951d17685fbd42e01cde | comcastcares | Customer: #mobile_CareXI
Terrible internet experience . Speed is oscillating between 3 Mbps and 5 Mbps
Support: number so I can look into speed concern. -ATM
Customer: Why the speed is too low especially during the night time . https://t.co/PHIF6Pv7Lm
Support: Please send us a DM with your account number and full address. Thank you, -EP | |
048358da4fe91980bb9a09bad0c6a10d | NortonSupport | Customer: hey, saw your video about nfs world offline, while helpful i still get an error message, mind helping me out?
Customer: What is the error message and when and where does it happen.
Customer: after clicking lunch for offline, it says it cannot find the files and before that said access denied and may not have permission.
Customer: did you make sure to set it to run always as admin?
Customer: yes, and that corrected the permission part, but it is still saying it can not find the files.
Customer: False positives, so with it disabled redownload and reinstall fresh,Let me know how it goes.
Customer: hmm, interesting issue, where do i uninstall it at? it is not listed under uninstall and change programs in settings, where i normally
Customer: This does not install like a typical game would,so you simply need to delete the folder containing all the files (the main folder)
Customer: oh okay, yes that makes sense, you'll have to excuse me i'm not the smartest at all the filing and coding type of stuff sorry. deleting now.
Customer: No worries.
Customer: sadly it did not work, idk if this helps? screen shot of message i get. https://t.co/oG3gMusDbh
Customer: Able to make a gif of how your launching the game?
Customer: make a gif?
Customer: Also when you reinstalled did you make sure your antivirus was disabled so it didn't auto scan/remove files?
Customer: this is what is in the offline folder, so yes it is there, i think? https://t.co/xelRqE4Ved
Customer: Your better off with AVG(it is free) or something over norton
Customer: i downloaded it as you should in your video from versions and download page, v1.3 mega thing.
Customer: these are the ones your missing,and I know they can cause a false positive...which norton probably blocked/deleted them https://t.co/i7bRmAh5PN
Customer: oh joy, so i guess i have to figure out how to disable norton, and then reinstall it again?
Support: You can add an exception for this folder in Norton. What Norton program do you use? -Anirban
Customer: i have the security suite that comes free to xfinity customers
Support: Hi, were you able to able add exceptions in Norton? Let me know if you need further assistance -Anirban
Customer: yup, got it all working and figured out, thanks.
Support: Great! Feel free to reach us out if you need any help with Norton in the future. We will be more than happy to help. - Charlie | |
a7e2f7329f46af1f3c8459f6a9cd98dd | hulu_support | Customer: why does new iPhone app show black screen when connected to Apple TV AirPlay mirroring?Same problem w/ hdmi/lightning adapter
Support: Sorry-this method of mirroring is not currently supported, but we'll share the interest in offering support for this feature!
Customer: @177826 When are you gonna fix this issue?
Support: Currently, Airplay is not supported on the new Hulu experience, but we'll share the interest in re-adding this feature!
Customer: That’s awful!
Support: Sorry for any disappointment! Mirroring is still available (https://t.co/Ux7xat5zB9). We'll continue sharing the feedback! | |
0f652bce65c0043dae15a2eceea0d63d | AmazonHelp | Customer: Hey @115821, how do we convince you to use the package lockers at our apartment building instead of just throwing them on the ground? https://t.co/XBVbWw0sGo
Support: I'm so sorry for the trouble with your deliveries! Are any of the packages yours? We'd like to help escalate this. ^ST
Customer: yep! one of them was mine.
Customer: Hi! Another set of Amazon same-day delivery boxes thrown on the ground. Please stop doing that :( https://t.co/jhnPOKqSW7
Support: Thanks for reaching out. Can you confirm for me the carrier that delivered your order this way: https://t.co/q4LAMZ3tbE? ^GG
Customer: Yep! AMZL US is the carrier listed.
Support: Thanks for checking for us! We'd like to get this escalated for you. Please send us more info here: https://t.co/RCxCXOE0Pu ^DW | |
73e5ea77f08f92d27bf34e936fe70364 | HotelTonightCX | Customer: Two days ago, I booked a room using the app. When I got to the hotel just now, there was no reservation, & they were sold out.
Support: We are so sorry to learn about this, Dawn. Pls, DM us your booking details so we can look into this https://t.co/jYAehWk8BH | |
2486b4e9a9fae117aae924d9b885143f | HotelTonightCX | Customer: Any way to track hotels that do this? Literally no room at this inn. :(
Support: Absolutely! Pls, direct message us the details so we are able to help. https://t.co/jYAehWk8BH | |
e86bb50e3df513877fcaa6fc07f05067 | HotelTonightCX | Customer: how do I get a refund for my stay tonight? Currently standing in the rain d/t pulled fire alarm at 2am. Hotel refunding pp
Support: Oh No! Camille, pls call us at 1-800.995.6698, so we are able to provide you with immediate assistance. | |
d8985c1a1f43a6df6dde044f40949632 | AmazonHelp | Customer: : order marked as delivered on 16-08-17 not yet received. Help and please do work on customer support services.
Customer: Never heard back from anyone. Instead customer service executive were not helpful when I myself reached them out.
Support: Please drop the details in the link here: https://t.co/beaaDm0muc to assist you further.(2/2)^HR
Customer: Are you guys for real?? How many times do I have to do that??
Support: I understand your concern. Request you to share your details using the link provided so that we could assist you. ^GS
Customer: Alright....last time!!
Support: Appreciate your understanding. As soon as we receive your details, we will assist you at the earliest. ^HR
Customer: Done!! https://t.co/6rAHkss618
Customer: Been about a month already... didn't hear anything from you. Sadly, I still keep ordering from you.
Should I expect anything soon?
Support: Kindly check for the same here https://t.co/8DAc10S7ww. (2/2) ^VM
Support: That's really unusual. You should have received an email from our social media team. (1/2) ^VM
Customer: Thanks, the message advised of a refund initiation without my consent.
Thank you very much. https://t.co/w7bVy4mzEt
Support: I'm sorry for the trouble. However, we'll not be able to check your information over Twitter. Kindly write back to 1/2 ^GK
Support: the email you've received from our social media team and we'll respond on the same. 2/2 ^GK | |
deb85c9f823f56c219e4725151761e5a | British_Airways | Customer: Absolutely breathtaking view from today's @British_Airways Tehran-London flight on a @116705 777. I reserved a 'window' seat with no window. https://t.co/etrrZm01oz
Customer: I really enjoyed last night’s 3-hour @British_Airways flight from London to London. Pilot turned around just before landing for security reasons. https://t.co/ErHLsoTOps | |
6e5c681f54eced1d1361dd85490e17b6 | AskeBay | Customer: good afternoon, I paid for this via PayPal?! Pls can you help me 🙏🏼 https://t.co/b1o2J3UAjL
Support: No worries! You could still get it. If you don’t by the latest estimated delivery date, see: https://t.co/eo0ua28rZj ^V
Customer: But the item was cancelled and I've already paid for it? So I have to wait and see if it turns up then claim?
Support: Yes. We can’t give out info about why listings are removed (privacy concerns) and if you’ve paid, you may still get it. ^V
Customer: This item I've paid for that has been cancelled has not shown up and it's a week after the estimated delivery date. Pls help me!
Support: Hi Miranda. I am also wondering if you meant the transaction has been cancelled or the listing removed from the site. LMK.^A
Support: My eBay>Purchase history>More Actions>' I didn't receive it'. See here:https://t.co/jCMW0VbYlO for more details.^A 2/2
Support: Hey Miranda. Sorry you're having trouble with this transaction. I'd say you can open a claim with us then. Go to 1/2
Customer: This is what I have. But I have paid for it, I checked my paypal :( https://t.co/7YLz85GNKE
Customer: Thank you! I’ll do that :)
Support: Ok as I thought! The listing has been removed, but you can still be covered. Please follow my advice. Keep us posted.^A | |
a3014fc356e77277f42c498ad7f1c158 | ChipotleTweets | Customer: hi! Any chance you can give me a list of songs played at one of your locations?
Support: Totally. What's the date, time and address of the location you visited? -AC
Customer: any updates for me???
Support: Nope, not yet. Should be sometime this week. -Gabe
Customer: never heard back 🙁
Support: Hola. I've got those songs. Can you follow us so I can DM you the list? -AC
Support: Hey girl! Can you follow us so I can send those songs? -AC
Customer: you sent info from 10/17
Customer: thank you so much but the info I was looking for was from 9/2 around 11:15-11:30. 9205 Reseda Blvd, Northridge, CA 91324
Customer: following!!
Support: Oh my goodness, that's not good. I'll get the correct songs ASAP – you've waited far too long. I'm so sorry. -Becky
Customer: thank you!!! I’m desperate over here!! I remember loving the song so much!!
Support: Oh, I've totally been there. I have a feeling I'll hear back soon! -Becky | |
cfd2d80caf3bc58876e28cd475da9415 | AmazonHelp | Customer: why do you hate me now? So many issues with my prime account, canceling my orders... Customer service couldn't help me :( :(
Support: Hi, sorry to hear that, can you tell us a bit more without sharing any personal or account info? ^JJ
Customer: I lost my prime, my order history (important for my business). It's been a nightmare.
Support: I'm so sorry for the trouble! Please reach out to us, by skipping sign in, here: https://t.co/jzvkhdlrK5. ^WJ
Customer: I spoke to a representative, they could help immediately but told me tech support will contact me within 48h and it never happened
Customer: At this point I want to leave amazon, just need to recover my domain & S3 data. What do I do??
Support: We're sorry for the trouble and appreciate your patience. Have you received an e-mail from our support team for this? ^WM
Customer: No I haven’t, it’s been days... it seems like my email address is flagged
Support: Our team is happy to make sure this is escalated for you, please "Skip sign-in" here: https://t.co/0tWj1uOpwR ^JR | |
e83697f59cfc736d2c6691d2b010d610 | AskPlayStation | Customer: I can't login
Server communication error.
Again.
Support: No worries! We have sent you troubleshooting steps in a direct message!
Customer: BEEN AN ENTIRE MONTH AND ITS STILL NOT WORKING | |
9713afe1f1d01595007a8ef1e0accf57 | VerizonSupport | Customer: wire down in front of 6524 Dalzell 15217 this morning https://t.co/WblolJ28EU
Customer: Sent the 2nd email. Verizon contact is off til Monday. I am sure she will address then. Linda 4126069588
Customer: Wire still hanging @115725
Support: We want to get this cared for. Can you please follow and DM us so that we can gather more details? ^BCW | |
5705cd63b7462a82e45b69d6dab3c954 | Safaricom_Care | Customer: @119309 do i have to share several time a fraud number? @119433
Support: @119433 Hi George,forward the number once to 333 (free) for us to investigate.^GO
Customer: @119433 done it today n several before but receive the same sms. like little is done by you?
Support: We usually share the details with the relevant authorities since we are not investigators ourselves. ^AB
Customer: 0727092248 mpesa blocked and USSD code not assisting .call n assist | |
e2302ea69535d4cd279b03a8a79ffd10 | AskDSC | Customer: Oh @122358, I love how you advertise an order arrives in 2-3 days—but then it actually takes 10. #fail
Support: Apologies for any confusion, shipping takes 3-5 business days. If it's been longer than that, DM us your email/shipping address. | |
c15e3ee3eb7669d274d546e14f01966c | TMobileHelp | Customer: please help. I have a range extender installed also. Switched from ATT based on this coverage map. https://t.co/tw4B6qgHTJ
Support: @115913 We want your service working awesome where you need it, Matt. Send a DM our way so we can help out: https://t.co/cuEwtd2epS *DanKing
Customer: @115913 Can something be done about this performance? In 95726 https://t.co/06U7UZ4BCP
Support: @115913 Let's chat about the coverage in your area, DM me https://t.co/Mww69Rzn7a *AshleyNelson | |
65698ca0f6ff017c5b6432d86fec4a29 | VirginTrains | Customer: can you give me details of your complaint process?!
Support: If you do wish to make a complaint you can do via https://t.co/fAxcChio8U ^PA
Customer: I made a complaint, it was acknowledged, still eating for an answer and that was 2 months ago! Waste of time you are!!!
Support: Sorry to hear that, John, do you have a VT reference number please? ^HP
Customer: VT-040917-0688 this was in my original email! I am disgusted by the lack of reply!
Support: Apologies John, we'll escalate this with our Customer Resolutions team for you ^HP
Customer: Please do. I would like someone to phone me tomorrow to discuss my disgust with the handling of my complaint! Do you have my number?
Customer: Any updates? VT-040917-0688
Support: 2/2 as the service you were travelling on was theirs. Did you receive this? ^HP
Support: 1/2 Hi John, I can see that an email was sent to you on 25th September to say this has been passed over to @121428
Customer: I did receive, and then no more replies! I sent copies of tickets etc! I don’t care which part of Virgin it is, I want a reply! I want to speak on the phone as it’s easier, but you hide behind social media!
Support: @121428 are a separate operator to us, John, so you would need to contact them in regards to this ^HP | |
960e7a0bc2d5075831aec7b8b1014f69 | GooglePlayMusic | Customer: please can you look into the google play music playback error on the Samsung S8+? It's really annoying me as it stops after 18 mins.
Support: Hi Jay. Have you tried refreshing your music library? Here's how: https://t.co/ydap5LeQmd. Let us know if it works.
Customer: the issue is that while the song is playing, it will stop after 15-20 mins of streaming. Why is this happening? I'm using the @1647 #S8+
Support: Hi again. We definitely want to sort this for you. Let's connect you to one of our specialists here: https://t.co/GgUxHRnVWY
Customer: thank you for your reply, I've been in contact with Luna from your team and she has raised this issue with your technical team to look into
Support: Thanks for the info. Look out for an update from the team.
Customer: please can you work with your technical team to sort out the music playback issue? It's really becoming annoying. Thank you in advance. | |
3fb4de80a246dc38add49eebec0ff17f | ChaseSupport | Customer: my priority pass through the sapphire reserve expires 9/30/17. How do I renew it if I'm still keeping the sapphire reserve?
Support: 1/2 You generally receive the new pass within the month your current one will expire. If you would like us to look into https://t.co/znUu1VJn9r
Customer: Thanks! I'll wait a little since it's only the beginning of the month. Thanks for the quick response!
Support: You're quite welcome. Have a great holiday weekend! ^JG
Customer: In case any of your other clients are wondering about the same thing, I’m an authorized user on my husband’s sapphire reserve. His priority pass came automatically 3 days into sept (the month our passes expire) and mine came automatically about 14 days in.
Customer: We didn’t have to do anything on our part to renew. Just wanted to let you know in case other people are in the same situation. Thanks!
Support: Thank you for sharing this information. If there's anything we may assist with, please let us know. ^JR | |
ab622f195edbe50559df7c385a13f850 | comcastcares | Customer: This Comcast cable lying across Exchange Landing Rd 29455. Tree felled line. Should I fix it?
Support: Thank you for reaching out. I would be happy to help you. Please DM your address/phone so we can get started. - GW
Customer: Thanks for finally putting the cable up and over the road instead of laying it across the road. It only got run over by the road grader twice. Can I get a credit for lost days?
Support: Hello, I would be more than happy to assist you with bill credit concern. Can you please DM me directly? - FHC | |
5c9894892230d81fd18cc06fa07d9c04 | O2 | Customer: Not good enough @O2 #medievalservice https://t.co/Uq2t0MI0yQ
Customer: And this ! https://t.co/NrJjfYx48F
Customer: Seriously - how long is this going to last - 2 weeks now !!!! 😡 https://t.co/22w2YW5Hwr
Support: We've no timesclaes for this Mike but we'll be in touch with any updates.
Customer: Why no timescale? No engineers visible for days !! #betterreceptiononthemoon
Support: We'd always have service restored as soon as we could, however, due to the nature of the work we're unable to provide timescales.
Customer: Just received this ??? That's 2 weeks now - is it anything to do with the @36169 demolition of the Fire Training College nearby ?
Support: We always aim to get the issue fixed as quickly as we could, we appreciate your patience with this.
Customer: Simply not good enough , thought it was fixed last week ! https://t.co/JGJDp1bUru
Support: 👎 We'll have things back to normal ASAP. DM us your mobile number or email address and we'll keep you updated. https://t.co/5pyLDJBC6r
Customer: Still no working! #ridiculous
Customer: Where’s the £30 compensation I was promised in a phone call ? Not in my account or deducted from my £58 bill ☹️
Support: 😧 We're working on a mast in this area. Please DM us with your email address and we'll be happy to register you for updates. https://t.co/5pyLDJBC6r
Support: 😞 Hi Mike. Does the credit show under 'recent charges' if you sign in here: https://t.co/oTCgUskwp7 ?
Customer: Been receiving updates on my mobile for the past 6 f*%€^n weeks !
Customer: No
Support: We're sorry you feel this way Mike, we're doing all we can to get this fixed ASAP.
Support: 😞 Could you drop us a DM? We'll be able to help further from there ✉
https://t.co/5pyLDJBC6r
Customer: What exactly are you doing - no visible evidence at the site???
Support: We can assure you we're working on it as a priority. Thank you for your patience in the meantime.
Customer: This is now beyond a joke - how long does it take to “fix” a mast ?? #refundplease #takingthepi$$ #sixweeks https://t.co/Hdn8s0Ctwb
Support: 😔 We do appreciate your patience, we'll have you back up and running as soon as we can.
Customer: No - I don’t have any patience, I never have @126023 Stop 🌴ing me off __email__
Support: Have you sent an email to the address you provided? If so, did you receive an auto response?
Customer: Please send me a Deadlock letter
Customer: I have not but may have to soon !
Support: We'd always have service restored as soon as we could. Let us know if we can help with anything else in the meantime.
Customer: You’ve been telling me this for 8 weeks Please send me a Deadlock Letter
Support: We've dropped you a DM with more info to help with this.
Customer: No sign of the Deadlock Letter I requested and legally entitled to once requested - still not fixed - how long is that now 10 weeks? https://t.co/4HtHrT9wyn
Support: Hey Mike. We're sorry for your experience with this. We've sent you a DM ✉ | |
8fcbaf3e72c14818c9919190458782a5 | British_Airways | Customer: can you help me figure out what's going on with my husband's flight? He was supposed to be heading to heathrow. https://t.co/ofrIOj8lRr
Support: Sorry for the late reply, Andrea. The BA294 departing from Chicago O’Hare on 3 September was cancelled. 1/2
Customer: Just FYI it wasn't cancelled. The engine exploded. Fuel was dumped over Lake Michigan for an hour and then landed back at ohare.
Support: Hi Andrea. Sorry for the late reply. I appreciate your response, but our records show the flight was cancelled due to technical issues. ^N | |
ab4f4c5e769789dcc4228bdacdfecdc6 | hulu_support | Customer: why does the mobile app stop playing videos after a two hours?
Support: That shouldn't be! Is this on Android or iPhone? Also, are you getting an error message and are you on data or WiFi?
Customer: I'm am on my Android phone on wifi. Is there an auto play limit?
Support: You should be able to continuously stream. Do you see an error? Check device settings & complete: https://t.co/bKrKTfspC1. | |
c3a4dbe8e4782774779d65f757b814ec | AirbnbHelp | Customer: hello! Havibg trouble AGAIN for my payemnts. It does NOT arrive in my bank account for 2 weeks now. Last time you guys cut twice
Support: Hi Sha Shan, we'd like know more details & take a closer look. Could you DM us the reservation code/s affected, please? Thank you!
Customer: Hello. Dm already
Support: We're happy to help. We've just replied to your DM with further instructions. Please let us know if you still need any assistance.
Customer: Dear Airbnb. Thank you for resolving our matter. It is all good now. We are happy.
Support: No problem! | |
77dce3be70b42a420c4031feff683498 | AskPlayStation | Customer: I preordered Destiny 2 and tried downloading the beta but it won't download. Keeps giving me the server error code.
Support: Oh no! What is the error code you are receiving?
Customer: (HTTP Status Code : 404)
(CE-40852-9)
Been saying this all day.
Support: Have you attempted to restart your modem/router?
Customer: I haven't done that. It says my connection is fine.
Support: That's odd! Have you run an Internet Connection Test to see if your speeds are sufficient? What were your results?
Customer: The test says successful. Connection speed download 10.4 Mbps. Connection speed upload 925.4kbps
Support: Oh no! Here's a link with port info that will help you gain a better connection through your router:https://t.co/4ynhD3WDYu
Customer: Now it says
status code 403
Ce-40851-8
Customer: @AskPlayStation Did you ever fix this Vanessa? I'm trying to fix this issue now | |
33043eceb5665b39304a4b6552bf4202 | AmazonHelp | Customer: Im Uninstalling ur Amazon app cos u r nt providing mobile exchange facility at pincode 756003
Support: Exchange Offer is currently available in only select pin codes. I will be sure to share your comments as feedback internally. ^KC
Customer: plz avail exchange offer at 756003 pincode
Support: Buy back promotion is offered by our partners and is subject to availability on multiple logistics support ground.
However, I'll be sure to share your comments as feedback with our internal teams for a review.^CB | |
5dc8e2c4fdedc08ee668752c81116772 | SpotifyCares | Customer: since a recent update I can't add multiple songs to the queue on android, and the app is also very slow.
Support: Hey! Can you let us know which device, Android, and Spotify version you're using? Also, does logging out and back in help at all? /YM
Customer: Nexus 5, android 6.0.1, Spotify: 8.4.17.640 armV7
Support: 2: Community: https://t.co/VfkKBt0eGt. As for the app being slow, try restarting your device. Does that help? /UT
Customer: But it worked on older versions, but I'll take a look at it.
Support: You're welcome. Just to check, is everything all good now on your end after the reinstall? /GK
Customer: Everything seems to be working fine.
Support: Great! Glad to hear it's working. Just let us know if we can help with anything else. https://t.co/m4HWSbgHVZ /GK | |
689df14e59b2a5390c2ceea4d4b546e5 | AmazonHelp | Customer: Ordered one plus 5 with guaranteed next day delivery, which wasn’t met and support promised for delivered today evening @115850
Support: Apologies for the inconvenience this delay has caused. We'll work on your experience for improvements. ^MJ
Customer: Seems like big mistake buying from you
Customer: Same story again for another order. I have not received my order and the status updated as delivered. Great going @115850
Support: Sorry for the trouble with delivery. Please report this to our support team here: https://t.co/vlvfJr4nN9. ^HA
Customer: Tried that but of no use.
Support: Apologies, Atanu. I'd like to assist you. Request you to fill this form: https://t.co/beaaDm0muc and I’ll contact you soon. ^NK | |
16911a013ff954ba929c46980654e69a | O2 | Support: It’s here. Only £5 each. Five new exclusive Priority offers waiting just for you #O2FiveFor5 ➡️ https://t.co/vBfrrrMFUs https://t.co/XQs5tftmhM
Customer: Just received this and the Occitane offer is already sold out - not impressed!
Support: 😖 Sorry you missed out this time Amanda, keep checking Priority for more deals.
Customer: Really - is there any point?
Support: We're sorry you feel this way, let us know if there's anything else we can help you with.
Customer: Same story with your L'Occitaine offer today - been trying to get through all afternoon and no chance!!
Support: Hi Amanda, 😞 What issues are you having with the offer exactly? Please DM us more details: https://t.co/X6jjaZO883 | |
36364aff8461cc165a6e23ada73ede02 | AppleSupport | Customer: Showstopper defect in Iphone 6s. Phone hangs when we have more than 5 alarms scheduled @AppleSupport @115858
Customer: @115858 Issue is sorted after updating the latest update. New issue after latest update. Click Settings -> Wifi is on for a fraction of a sec
Support: We'd like to look into this with you. Send us a DM and we'll get started. https://t.co/GDrqU22YpT
Customer: Dear Team,
When i click on settings, for a fraction of a second wifi is on by default and then it changes to off.
Support: Connect with us in DM by clicking on the following link: https://t.co/GDrqU22YpT
Customer: Nobody is available to address this issue? Have sent a DM. Its been 2 weeks. No revert #avoidappleproducts
Support: We've received your DM and we'll continue with you from there. | |
3ebfd3e92b7892570d8c560149e6a670 | SW_Help | Customer: Hello! We’re South Western Railway – welcome aboard! https://t.co/fAncvUXcbc #TheJourneyStartsHere https://t.co/oSeAsazhE7
Customer: Thank you for the welcome on board but since the next two trains from West Byfleet are delayed, any idea when that will be?
Customer: Dealing with persistent delays and cancellations since you took over is not helped by the rude grumps on the barriers at reading. | |
01b4bfd707f432c7c881f7c03ace7dde | sainsburys | Customer: common sense. What reason is there ever to have any disabled? Turn them all on?
Support: Hi there Mike, what time did you visit the store? I've spoken to the store who have told me both sets are open from 10-2 everyday. Ewan
Customer: of 4 all with a big red "no entry" sign on the screen
Support: Apologise again Mike, I've passed you comments back to the Store Manager. Have a great day! Ewan
Customer: Hi can you pass my comments on again.... Busy and only one set of self serve turned on! Madness!!
Support: Hi Mike. I certainly will. Thanks, Karen | |
a48377606f1b0436845c5dfd2ac63e31 | DunkinDonuts | Customer: It's Dunkin Monday, grab 6 of our new Biscuit Donuts for only £3.99 at selected stores. https://t.co/gWiuyKGroh
Customer: How many retweets for a free doughnut?
Customer: Hey Jamie! 👋 If you can reach 1,000 retweets, free donuts for you! 🍩 GOOD LUCK!
Customer: I don't live in the UK do you have dunking donuts in Madagascar?
Customer: @DunkinDonuts ^ please could you help Jamie out? 😄
Customer: @DunkinDonuts good one
Support: We currently don't have any locations in Madagascar. However, we are expanding to new markets across the globe! Stay tuned! | |
acdc32381fa5e4b085dfadc360a63751 | AdobeCare | Customer: So, 2 years to #fail to deal with a #BlankEmail - you really sound be #Ashamed https://t.co/pGacca4vbW
Support: Hi Tony, we’re really sorry to hear that. Can you provide more detail
on your issue? We’re here to help! ^AJ https://t.co/iuwZCjz4Or
Customer: No I can't. I've been providing you with details since 2015, since which your attestation to resolve is obviously simply to placate.
Customer: Another month, another blank email - stand by for some more inept lame excuses.... https://t.co/yYWuocr8Yn
Support: Hi Tony, I know it wasn't as quickly as we hoped, but this has finally been resolved. All invoices will be updated as of October 25. ^M
Customer: Just to be clear - the format of the invoice is fine. It is the format of the Email that is at fault. Assuming that's what you mean?
Support: Yep- the email itself will be updated for all invoices that were generated after October 25 :) ^Madison
Customer: I'm assuming that this is the change to the email body you made? And I'm ming you think this is better than a blank email. The wording couldn't be more suspect if you hired a phishing expert to create it! https://t.co/ID4PcyrFgd
Support: Hi Tony, yes that would be changed email now. Were you able to receive your invoice? ^SV | |
0adee77281999347d038c67a666523b0 | airtel_care | Customer: , good afternoon, I've sent you a DM. Thanks
Support: night plan, however, night data would take precedence between 12am to 5am. Thank you (3/3)
Customer: is there a way to check data balance for unlimited data plan? If not, can your customer care check it for someone
Support: was automatically provisioned with unfettered internet access. Thank you. ^TOwo (2/2)
Support: Hello @210658, please note that the unlimited bundle has no data cap. You will be unable to check your data balance as your line (1/2) | |
dedfa4f8114f96e4fbf134aa6a1fecfb | AmazonHelp | Customer: Elementary season 3.
Many episodes have subtitle problem. Probably a little delay in subtitle will do the job.
Support: Thanks for flagging this to us. Let me check on this and get back to you. ^HA
Customer: Awesome, if you want I can also give you the particular episode. So that you can look at the problem very easily.
Support: Oh sure! That would be easier for us to track. Thanks for the heads up. ^MA
Customer: Elementary Season 5 Episode 10
Watch the subtitle for below mentioned timeline :
21:25 to 21:35
Support: Could you also let us know on which device are you streaming the video? (2/2) ^GD
Support: Thanks for letting us know about this. I've escalated it internally and we'll get back to you once we have an update. (1/2) ^GD
Customer: On one plus 5 phone (bought from Amazon 😆) using the Prime video app. | |
4d52b37690e2a3b266abd03659ad3657 | idea_cares | Customer: what's this ?? Is this 1 kind of theft in my postpaid number ?why Airtel is activating all this crap SMS service? @116590 https://t.co/QD0FSYa5jb
Customer: @116590 If any of the said services are activated I will leave #airtel
Customer: Hi! I apologize for the inconvenience. Would request you to please DM the concerned number so that we can check and update 1/2
Customer: Hey what for this extra RS 150/- .I notified you earlier that some vas was activated from it end and u informed me that it was wrongly done
Customer: Just found why this extra RS 150 ..why my number is provided this vas services when I did not activate this.the last 1 @116588 @116590 https://t.co/Hxd5JndSy7
Customer: @116588 @116590 Again the service was renewed by their own from your end.Time to leave Airtel @118343 @idea_cares @120602
Support: We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care
Support: Thank you for choosing Idea Cellular. DM your contact, pincode details so we can get in touch with you. Rgds,Pradnya https://t.co/LBfZgLCSfr
Customer: DM 'ed you
Support: Thank you for sharing your contact details. Please share pincode details so we will get in touch with you soon. Rgds,Pradnya https://t.co/LBfZgLCSfr | |
a6a7fc7f36c1afe744d0bdd2a2c17efd | VirginTrains | Customer: Hello, could you advise when advance tickets for Fri 19 Jan & Sun 21 Jan 2018 will be available please? Thanks :)
Support: Hi unfortunately we don't have a release date for them yet, I would wait for a few more weeks before enquiring again. ^PA
Customer: Hello, me again! I can see advance tickets on Friday 19th Jan 2018, but not for Sunday 21st Jan... when will these be available please?
Support: We don't have a date for those tickets yet I'm afraid. ^PA
Customer: But you have 2 days before available... That makes no sense 🤔
Support: Weekdays are available 24 weeks in Advance, weekends are only 12 weeks. ^PA
Customer: Hi. It's 12 weeks from today I want to travel (21st January) and advance tickets are still not available. When will they be on sale please?
Support: They are due to open on the 6th November. ^BT | |
d1abb50137a0b179f4dbcb76a57ee7e3 | MicrosoftHelps | Customer: hi guys - trying to paste content from one word doc to another as an RTF link - but it keeps getting corrupted. Any ideas?
Customer: Cc: @MicrosoftHelps
Support: Hi! Do you still need help with your concern? Feel free to reach out to us.
Customer: Getting messed up, further files are linked via a sharepoint site so I think it cant find them when it tries to auto update links.
Support: Hi, Crypto. We want this to be resolved. To better assist you on this issue, contact @OfficeSupport.
Customer: @OfficeSupport Thanks! @OfficeSupport would be glad if yiu could look into it pls
Support: We'd be glad to help. Are you seeing any errors that you can share? Can you give us more info about the corruption of the files? | |
5029168fe774c61b531ea67ecdb7f0ec | idea_cares | Customer: @idea_cares is harrasing me while I am trying to port my no to another subscriber. This is the case with many customers..help
Support: You can locate the nearest My Idea store on this link https://t.co/gn2LUEGPog (2/2)
Rgds,
Darshan.
Customer: You guys are useless team...I have finally withdrawn from idea
Support: Sorry for trouble. Request you to elaborate your exact concern, so that we can assist you better. Regards, Vicky
Customer: I converted my no 8308652869 from postpaid to prepaid..Idea showroom forced me to recharge for Rs200..was not informed about this earlier
Support: As checked in our system that your Idea number is active in another individual name. Regards, Vicky
Customer: Thats my wifes no..Sonu..I have put in a complaint on her behalf..
Support: Request you to specify that Rs. 200 what benefits you have provided, so that we can assist you better.Rgds,Vicky
Customer: I did not want this recharge in first place..idea forced me to recharge and said it is mandatory for converting to prepaid..
Support: There is no charges for converting to prepaid and minimum recharge should be done to activate the Idea prepaid sim. Rgds,Vicky
Customer: Idea is a cheat...have forced me to pay the recharge of Rs200..looting customers
Support: We suggest u to download our Idea App to know exciting offers & also to know status of ur complaints,Billing & payments.
Support: Sorry as checked your prepaid number has Top Up recharge of the given amount.(1/2) | |
1669bc4d0b1cd19ef50ac29d7d37de35 | AskPayPal | Customer: .@48204 brûlait d’impatience de tester son lisseur. Mais…🔥 https://t.co/RdPS7xrwya #BadUnboxing https://t.co/Ni7W2w2Xp1
Customer: Comme @48204, vous pouvez vous faire rembourser en cas de problème avec PayPal : https://t.co/dPaDIRNbPj
Customer: @48204 Attention! Grosse publicité mensongère! Les enquêtes Paypal sont bidons! J'ai pas reçu mon smartphone et Paypal ne bouge pas !!!!
Customer: @117032 @48204 Pareil. Rien ne bouge
Support: Bonjour à vous, veuillez nous expliquer votre demande en DM muni de votre adresse email ^AG
Customer: Téléphone beaucoup plus efficace que Twitter. Problème résolu en quelques minutes
Support: Bonjour à vous, nous sommes heureux d'apprendre que votre souci a été résolu. Nous sommes à votre disposition par... https://t.co/xFoUpOOXJA | |
39b1fbc3bed098dcf1f618a5dca94a80 | Tesco | Customer: I'm in store and I can't believe you don't have organic red wine. Even Aldi stocks one of each. I'm intolerant of the sulphites
Support: Hi Karen, can you confirm which store this is and I'll check if any surrounding stores have any in stock? TY - Reece
Customer: Ashby. Cust services showed me what was supposed to be organic on website but none on the shelf. Gave up and went elsewhere. https://t.co/SH0iR0LlWA
Support: Hi Karen, are you referring to our Ashby De La Zouch Extra or our Daventry Ashby Express? Both bottles are currently in stock. TY - Emma
Customer: The 1st one.Armed with said photo could not find a single bottle or anything labelled lower sulphite. Not buying if not labelled organic.
Support: I've logged your feedback & registered your interest & when our range is reviewed, your comments will be taken into consideration 2/2
Customer: Thank you for checking! Hope you bring in an organic or low sulphite range!
Customer: https://t.co/OZnrVHvzBJ @ Tesco - see low sulphite wines are trending. Don't miss the boat
Support: Hi Karen, thanks for the suggestion! :) Your feedback is important to us. - Peter | |
93eaca7a6328519b2939b6e3d873ecd6 | AppleSupport | Customer: Introducing the new #BeatsStudio3Wireless.
Find out more: https://t.co/Pcq66Gyyao https://t.co/4q5sKfDlBm
Customer: One side of my beats solo3 is not working
Support: We'd like to help get your Beats working as they should. Let's chat in DM! https://t.co/GDrqU22YpT | |
e936e2589c822c3b0ded7f6f70cf1bd8 | Tesco | Customer: Hi, Esso Kings Road Chelsea petrol station is supposed to be open 24 hours. Is there any reason it is frequently shut? Thank you
Support: Hi there, thank you for getting in touch & bringing this to our attention. I'd like to look into this issue further for you. 1/2
Customer: Hi, very late reply, sorry, but for example it's shut now. 9pm Friday 20 October. Usually shut after 6pm every week or so.
Support: I've sent my colleagues an email to find out what's happened - Laura 2/2
Support: Good morning, I'm ever so sorry but I'm unable to reach the Esso Express to query this by telephone 1/2
Support: Other than that they were open 24hrs. Apologies for any inconvenience caused - Laura 2/2
Support: Hi, I can confirm that there was a technical issue with the pumps so they were unable to trade for 30 mins 1/2
Customer: Thanks loads for checking, but that was by no mean a one off! | |
9b36bbaa290ec2ab08cfffac01820835 | Safaricom_Care | Support: (cont) names and Id number for further assistance. ^OS
Customer: Kindly update for me kcb mpsea a/c to enable me borrow. 0724347525
Customer: Is there something wrong with your network. ....It has become extremely poor.
Support: Please contact @150695 for further assistance, you can also call them on 0711087000. ^IG
Support: Hi, DM us details of the issue-the duration, location and the affected numbers.^TK
Customer: Network very low, Bomet/longisa area. 0724347525
Support: We could not reach you but your line has been reset, restart your phone. If the issue persists, advise on the duration, ......
Support: ....(ctd)....describe the network situation and direct us to the area mentioning any landmark like school. ^MC | |
c5b67a53fdb1239bdc589f9951e6fadb | AskDSC | Customer: I think your new freaking guy sent me the wrong razor blades @122358 How am I supposed to edge this glorious beard? #shaving #beard https://t.co/lWe0jgB3Bt
Support: DM us your email and shipping address, we'll make it right. | |
13e5b93a040e4c145d45f4066370b424 | JackBox | Customer: So bad and so so so good. #jackinthebox https://t.co/QGxi8PJRwY
Support: Great pic! Can we feature it on our site. Respond #cravevan if you're 18+. More info visit https://t.co/YehurXkW9u | |
e7046f21e0141d0e10e9358865a5cc0e | Delta | Customer: @12628
On 08/11/17 I sent a private message on Twitter out of courtesy on my awful experience. Flight 783 LAX-GDL. No reply
Customer: Aeromexico reaches out about a week ago asked for my ticket number Haven’t heard back from them or why the plane was infested with mosquitos
Support: Oh no! Do you need their phone number so that you are able to speak to someone directly? *ALA | |
35d375e0c57e7ae0f3093dc10308c3a5 | Delta | Customer: I'm unhappy with you. Waiting to get on the aircraft since 3:30 pm JFK to Amsterdam flight 046
Support: Please forward your confirmation#. *AMS
Customer: My confirmation # othln2
Support: Hi, Regina. Please let us know how we can assist you via this channel. *ABN
Customer: Our flight was delayed so long and we emailed the Delta but have not received anything back. We would like something back for such a horrible experience.
Support: I apologize for the delayed response to your email. When emailing Customer Care, please be advised that a reply may take 30-45 business days. Was there anything that we may assist with via Twitter? *ATJ
Customer: It’s been since September 4th shouldn’t we have heard something?
Support: Thank you for your patience. I recommend you reach out to them again at the Customer Care Office at 1-800-455-2720. Office hours are 8:00am-9:00pm eastern time Monday to Friday and open 8:00 am - 6:00 pm on Saturdays but closed on U.S. Holidays. *TDL
Customer: Thank you
Support: You're welcome. *AJY | |
5507df9afc6bccc189f055816c9f5a6d | mediatemplehelp | Customer: I created an account yesterday and find I can't log-in. How long until accounts are activated and we can get to work?
Support: It should be active right away. If you continue to have issues, please try the "forgot password" link or give us a call. | |
9c1bd61f7c98af2caa3728eaeddd1b09 | Kimpton | Customer: your employees are pretty hateful just so ya know https://t.co/Bpp4cNmlDC
Support: Recent posts by an alleged employee propel harmful views that are contrary to our core values of diversity & inclusion.(2/2)
Customer: @453903 Now that you've tweeted about how 'inclusive' you are, that'll be an end to it. | |
b324e4445ffddbf2316e880a8c13eb72 | XboxSupport | Customer: I was falsely reported and now my acccount is communication banned.
Customer: When I was attempting a case review my device didn’t click the correct button but I was wanting to and now I can’t fil for another
Support: Hey. The case review is definitely the proper steps. Did you fail the test after clicking the wrong button? If so you should 1/2 ^IS
Support: be able to try again in 24 hours. Hope that info helps. 2/2 ^IS
Customer: I didn’t do any not wrong there really needs to be a better system for the reporting. I have been a long time Xbox player but this is stupid
Customer: @XboxSupport The Xbox punishment system and report are flawed and don't work. Follow me and use #StopXboxInjustice to make a change.
Customer: @XboxSupport My friend got banned of Xbox after being reported by cheater on R6 after we told him to stop.
Customer: @XboxSupport Don't get me wrong I like you am a long time player of Xbox but daily I see problems and faults in the Xbox system that need to change!. | |
0eefb62e855ef1db2d038de4b0d7554d | SpotifyCares | Customer: Would be great to see rearrange songs in a play list on Android. Spotify has the best organizer tools on desktop. Mobile please 😌
Support: @147836 Hi Joseph! We understand your frustration. Rest assured, we monitor all feedback in our Community. We'll post any updates there /T
Customer: @664913 @147836 That's a must have on road trips!
Seriously, you can build amazing things, but you won't add this basic and neccesary feature? Looks like @115888 and @SpotifyCares don't really care 🤷🏽♂️
Support: We appreciate the feedback on this! Rest assured we've passed this directly along to the right folks here /M | |
795614ab85fa0cbf19bdc16c075a0d2c | AmazonHelp | Customer: I don't use my @115821 Prime account anymore, since @115817 always messes up my delivery and I never get my stuff. Probably time to cancel.
Customer: @115817 The saga of @115817 and their extreme incompetence continues. Why can’t they just figure out how to ring my doorbell?!
Support: Touching base with UPS directly is best for immediate resolution. Have you tried reaching out to them? ^MW
Customer: As always, I’ve done exactly that. All they do is tell me I have to return the package or pay to have it dropped off elsewhere.
Support: Have you had the chance to reach out to us so we can leave carrier feedback on these orders: https://t.co/hApLpMlfHN? ^VS | |
124d93d5ded543d758d493a09c79483c | SpotifyCares | Customer: Can your team please look at the Windows Phone app. Buggy and unstable. Despite the 4 star rating most new comments are 1 star
Support: Hey James, thanks for the feedback – we appreciate it! We’ll get this passed on to the right team 💚 /HC
Customer: Hi. Spotify app on Windows Phone looks like its playing a song. But doesn't. Requires phone restart almost always.
Support: Hey James! Could you try a quick reinstall for us? Just follow the steps here: https://t.co/EqisDMwZAT. Let us know how this goes /CG
Customer: The site given doesn't have the instructions for reinstalling for my device. I reinstalled anyhow, same issue. Tries to play a song. Silence
Support: We see! Could you DM us your account's email address and username? We'll take a look backstage /CG https://t.co/ldFdZRiNAt
Customer: Email: __email__
User: whiterabbit.obj
Support: We'd suggest deleting your tweet as it contains your private info. Can you send it via DM instead? /RI https://t.co/ldFdZRiNAt | |
0389e5b7a89988d5554be6b56cbdd70d | AdobeCare | Customer: Photoshop New Document does not work. I get a black and grey screen. Already a long time... What to do? Can't find answers elsewh
Support: Hi Erik, Please let us know the version of Photoshop you are using now? Also, can share the screen shot of the problem. Thanks. ^MG
Customer: Thanks for the reply. I am not used to use Twitter for this, so I did not see your quick reply... I am an emailer. __email__
Support: Hi Erik, You can switch to the old work space by checking Use Legacy New Document Interface in Preferences > General then relaunch PS. ^SC
Customer: @562497 Finally. | |
3afeace31c9bb80af2361b599a77e4c5 | British_Airways | Customer: Paid to choose seats on @British_Airways flight; they moved us w/o notification, apology or refund. I paid for zilch - breach of contract?
Support: Please DM us the booking reference, your full name and email address. We'll take a look at it for you. ^Jamie 2/2
Customer: I emailed full details & was then told to fill out a form (U had all the info by email!); so why only refund 4 of 5 seats?
Support: Hi there, we'd be happy to look into this for you. Please DM us your full name, booking ref, email address and contact number. ^Linda | |
48eaff398a7e9babc05a906f6d0ef0a8 | VirginTrains | Customer: I changed my journey, requested to cancel old tickets, now got new ones, what do I do with old ones to complete the refund pls
Support: You would need to send them back to the refunds team in Edinburgh, Ruth. Did they mention this? ^MW
Customer: All it said in the online process was I'd need to send them back, & I'd be contacted later about it, but I haven't heard anything
Support: Oh ok, just send them back to here, Ruth:
Virgin Trains Refunds
PO Box 23972
Edinburgh
EH3 5DA
^MW
Customer: Hi, I returned the tickets to the address you gave, but haven't heard anything back yet, please could you advise how long a refund may take?
Support: 2/2 as they should be able to give you a further update on this for you ^HP
Support: 1/2 Hi Ruth, sorry to hear you've not heard back on this yet. We'd advise contacting our Aftersales team on 0344 556 5650
Customer: Was told someone would look into it & get back to me, now can't get through, please can you look at this as it's been a while
Support: Could you send us your booking reference number please Ruth and we'll try and get an update on this for you ^HP
Customer: I'll DM you with it, thank you | |
75646c7a385a0408a407f85db77da790 | OfficeSupport | Customer: : whats up with the "RESOLVER.MSGTYPE.NDR; handled MFN addressed to external recipient" popping up on mailtrace?
Support: Sorry this is happening. Can you provide us with more details on the steps you're taking that lead to this error? | |
bd0ea9ddd07f36d4f9c635da894ab95d | SW_Help | Customer: have been trying to submit a refund request since yesterday but form won't submit, please help
Support: Hi Giuliana, can you explain what the issue is with the form please? ^JM
Customer: hi when will I receive my refund? or even a reply? submitted last Tuesday
Support: Hi Giuliana, you should have at least received an automated email when you submitted the claim, have you checked your spam folder? ^JW
Customer: still nothing? been over a month now! is this how you value your customers?
Support: Hi Giuliana, I see my colleague JW asked if you had received an automated email? Did you check your spam folder? ^NM
Customer: yes I received one saying it was being looked into and since then nothing. I was delayed by over 3 hours over a month ago
Support: Hi Giuliana, please contact our customer services on 0345 6000 650 with your case reference number ^JM | |
496b3368024938a465930f5ae0689c10 | Safaricom_Care | Customer: I reported a wrong transaction to be reversed on the 25th of August up until today you haven't reversed the money. Annoying.
Support: We're sorry to hear that Joy. What was the transaction ID? ^PW
Customer: Service Request 1-COH72KU
Support: Hi. Please contact CO-OP bank 0703027000 (chargeable) during office for a follow up on the reversal of transaction LHP3Z0H3BH. ^CW
Customer: @74195 Upto today you haven't refunded me my monies as reported two months now and please don't refer me to Co-op bank.Nkt! | |
6ff30c26ce3ca13d47cbacc3d8b7641b | Uber_Support | Customer: please stop sending me details of where all Surya of #Hyderabad is travelling. #notinterested
Customer: Prathibha, could you please DM us your registered email ID/ mobile number? We'll take a look.
Customer: Sent
Customer: Hey Pratibha, could you please drop a note via the 'Help' section of your app? We'll follow up with you.
Customer: And what should I choose under the help section to say.. I dont want to know about Surya's rides in #Hyderabad
Customer: Hey Pratibha, alternatively you can write to us via https://t.co/2ejQ8FxapB and we'll take it from there.
Customer: Have communicated the issue to you & as requested shared details, look into this matter. I really don't want to know what all Surya is upto.
Customer: We've made a few changes from our end. We've fixed this for you.
Customer: Please find the details that you have sent to me. I have repeatedly asked you not to send me the details of some unknown person. I now know where he lives/works.. I dont need to.. https://t.co/D0mZukh5Fm
Customer: Hey Prathibha, we're looking into your account and we'll get back to you.
Customer: Dear #Hyderabad, please #help reach out to Surya who lives in Ayyappa Society, Mega Hills @115873 keeps sending me details of his travel & would like to let him know, repeated requests to @119983 to solve issue is #nothelping https://t.co/v0iTesnflN
Support: @357753 Thanks for reaching out. We'll get this sorted out! Please send us a note through https://t.co/balq3Eyso6 so we can help.This will allow the appropriate team to receive your report and reply to it as soon as possible.
Customer: @357753 One of the multiple requests... https://t.co/iWLI2OBrcy
Customer: @357753 Ohh please #Stop this nonsense, I have already reached out to you couple of times, no action taken from your end #Hyderabad
Customer: @Uber_Support Good Evening Sir, Where do you stay in hyderabad
Customer: @Uber_Support I don't stay in Hyderabad... I will DM you the details of Surya. Please let him know about the issue.. | |
7f1cdfa72ecdf4a17ab206d873699cc2 | AmericanAir | Customer: @AmericanAir TSA says that you removed precheck from Term B @ PHL. Why?? When will you be bringing it back? Or should I fly Frontier? 😳
Support: We always want to provide you with the best options. However, things can change due to operational reasons.
Customer: 5) WHY DO YOUR LOW-COST COMPETITORS OFFER THIS WHEN YOU DO NOT, ESPECIALLY WHEN YOU OPERATE 73% OF ALL FLIGHTS FROM PHL???
Support: Things are subject to change based on operational reasons. Please continue working with @120944 for any questions.
Customer: @120944 What the hell kind of answer is this?! Can you just tell me why you had pre-check removed at your terminal at PHL? (FYI @118028)
Customer: @AmericanAir @120944 @118028 FYI: Terminal C is 100% pre-check. Term B does not have pre-check anymore. AA doesn't know. It's a PHL/TSA thing. https://t.co/1bkRmeyPEE
Customer: @AmericanAir @120944 @118028 According to @120944 at the airport it was requested by @AmericanAir | |
102a74a4ec2a2e6f47f28b4b4c248b52 | GreggsOfficial | Support: Click for some good news https://t.co/eaNzwvCSZZ
Customer: I love festive bakes more than my own children.
Support: 😂🙊 | |
5272243f28385023c587acf21c8e4980 | AmazonHelp | Customer: ANSWER MY DM
Support: Hey there, I've just responded to your DM. ^JE
Customer: heelp | |
a2713c7d881080664cdead8ed93f1878 | SpotifyCares | Customer: can you name amazon firetv's different in spotify connect? Its looking like the answer is no.
Customer: Whats the point of your idea platform when you mark my issue as a duplicate! https://t.co/XVen2qoJfe Not a duplicate of the linked ticket!
Support: 3: can see it. We hope this helps /SJ
Customer: they are totally different issues. One is about wanting to be able to relabel devices. My issue is all the devices being given the same name
Support: Hey Edward. We'd suggest letting one of our moderators know. You can also comment on your post about it /QI
Customer: You guys basically did the same.... “if and when” https://t.co/njVfXzrRF1
Support: We don't have any more info on this right now, but we'll let the right team know it's something you'd like to see /QI
Customer: I just don't get why you closed my ticket as a "duplicate" when its a different showstopper issue. That and amazon refusing my 1 star review
Support: It may have been closed since renaming devices would solve both issues. We'd suggest contacting the mods for more info about it /QI | |
39c978005414f262eb083b790a128909 | idea_cares | Customer: my no 9111649533
Support: Sorry for trouble. Your request number 1-126998455623 under process and will sorted by 08/09/2017. Regards, Vicky
Customer: idea 4g ki speed😂😂😂 . https://t.co/ceuE74HvA9
Support: We would request you to share the following details to help us assist you better:- Concerned number along with an alternate contact number, complete address of problematic location with area pin code, no. of signal bars, make and model of handset used.
Rgds,
Saransh
Support: We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care
Customer: village & Post Chabi Tehsil Ghughri dist. Mandla MP
Support: We apologize you had to face this. Allow us to rectify this for you. Please DM us your contact nos. & your alternate contact for further assistance.
Rgds,
Saransh | |
fa2f79d5b06e54001727cd6f275f2e72 | AskPlayStation | Customer: Hola, necesito activar mi PS4 como consola principal y no puedo. Hay dispositivos asociados q no son mios @AskPlayStation
Support: Podemos ayudarte. Por favor sigue estos para desactivar las consolas ligadas a tu cuenta: https://t.co/zPmEKpiSr4
Customer: gracias pero ya seguí esos pasos. otra opción?
Support: En ese caso, puedes encontrar la unica opción al final del articulo proporcionado.
Customer: Hola! Otro método para solicitar desactivación de consola? https://t.co/yVwwFZeMFF | |
4d473225367b5b9f75647bd927a78d89 | DropboxSupport | Customer: Discover the real you in under 12 minutes with the Marketing Dynamix personality test. Take our free test today. https://t.co/VRYWi6kZZZ
Customer: Won't let me, says I have to have a business address, but I am self employed and what I entered is my business address. Hey ho.
Support: Hi Sue, let us know if you’re having any trouble with your Business account, we’ll be happy to advise and assist in any way possible. Thanks! | |
42755c06120678a6c56f220f622a3358 | TMobileHelp | Customer: Happy #TmobileTuesday ! Happy #UncarrierNEXT Eve ! Best way to start both of those was this early am @60815 with @155148 ! https://t.co/lTCW1viEpk
Customer: @60815 @155148 T-mobile sucks,,, Thank God I have a Verizon account also... None of my family or friends could reach me last week on T-mobile line
Support: @115913 We want the best service for you, Robert and we want to get to the bottom of this. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
Customer: @115913 Then why has your T-force not replied in the 37 minutes of the last communication ? That's not "customer care" ; That's customer "Care Less"
Support: @115913 We truly appreciate your patience, Robert. My team and I are here for you and we'll respond in DM shortly. https://t.co/lH0SH5fy2m *MikeRice | |
5b82807fea535595433cc4dd03e76b4c | AskDSC | Customer: is there a way to overnight a handle?
Support: No expedited shipping at this time, apologies for the trouble. You can order a handle on demand from your account page. | |
08b0d432cd34b92e0edbe6d74fc88f75 | BofA_Help | Customer: RT this message to get reminders from @116035 before every episode of #VietnamWarPBS! https://t.co/wnmlI8BnyH
Customer: @116035 customer service is an ongoing, never ending nightmare! BOA is a terrible, over charging, nickel and dime way to lose your $$
Support: We'd like to help with any account concerns you may have. Let us know if you need us. ^kb
Customer: I see you all have done the absolutley predictable and vanished. Not surprised! See folks - BOA customer service working...hardly!
Support: Hi, we're here to help. Pls click below to send us more details so we can see how to help. ^jv https://t.co/CoOXedUuUC
Customer: I closed two business accounts with Horrible Bank of America - and i will close the other two as soon as possible. BOA is NOT to be trusted!
Support: Please use link below to send your full name/ZIP/phone/account type and we’ll follow up with you. ^mm https://t.co/CoOXedUuUC
Support: Hello, we’d like to keep you as a customer and would like the opportunity to see how we can help. Thank you. ^mm
Customer: YOU jerks closed two of my accounts due to filing errors on your end. Done deal. New bank is already handling those accounts. Moving 2 more!
Support: Pls click below to send the requested info so we can look into this. ^jv https://t.co/CoOXedUuUC | |
5a094c67cdcfa4ba50ee8521cfe832e7 | AWSSupport | Customer: Turn text into lifelike speech using deep learning. Learn more about text-to-speech with Amazon Polly.
https://t.co/FvQyRVZdbR
Customer: Will we see this incorporated with Amazon Kindle reader?
Customer: What is termination method cited in article 7 of TOU agreement
Customer: No! I need good speech to text! When?
Customer: Maybe learn grammar first. https://t.co/MbP8fODSzG
Customer: Interesting I need more info
Customer: Does this technology include ability to convert Kindle editions of books to speech?
Customer: Is there a program or device that is speach to text? And then prints? For elderly & type disabled people?
Support: Hi, Daniel. I've +1'ed your feature request to our Polly team so they can look into it! ^JK
Support: Hi, David. Check out this doc: https://t.co/H1ppm7HTIP. For direct assistance, contact us here: https://t.co/jANsmDICUz ^KM
Support: Hi, Dion. For your reference, check out this doc! https://t.co/5lJwwlDRoh ^KK
Support: We appreciate your feedback! I've forwarded it internally for review. ^ET
Support: Charles, you may find some of these helpful: https://t.co/JJlygh0WwX & https://t.co/POWv9wgFPQ ^JK
Support: Hi, please have a look at the following link as it provides info that may be helpful: https://t.co/3Kw6PR8k5n ^KK
Support: Amazon Lex offers speech to text. Have a look at 2 examples from our blogs: https://t.co/2VNbZQ65a2
https://t.co/PLWqYccatB ^ES
Customer: @160802 I thought this wud be a main feature. That's a #fail if it isn't. 1st things 1st. Save the trees. | |
45cd1242277bc0c7e937f6b4d0e9d4ce | SW_Help | Customer: dear @SW_Help how am i supposed to claim my many refunds under your website if your form won't submit?
Support: Hi Peter, are you getting any error messages when you attempt to submit? What device are you using? ^DB
Customer: https://t.co/yyzjvFtIsO
Support: Thanks Peter - have you uploaded a picture of your tickets to this page? Is this just on your PC? ^DB
Customer: yes it is on my PC and both the refund section and the make a complaint section has the same problems
Customer: you have never responded to this after filling in the form | |
1e957730621069a897d284ac7ac744df | sprintcare | Support: Ok I will call you in a few minutes.
Customer: Get throttled down after about 9 days every month. Pay $250 a month for two lines and unlimited. I cannot wait to leave sprint.
Support: Thank you for contacting us, we understand your concern. We'd hate to see you leave. Please, DM us, so we can review this matter. -JT | |
42fe0d89c7bd0d61c73df9391fd62ab2 | AppleSupport | Customer: Hi @AppleSupport how can I access audiobooks not purchased on iTunes but in the #audiobooks section of my #iTunes library on my #iPhone?
Support: We want to help you with Audiobooks. Are these currently in your iTunes library, on your computer?
Customer: Thanks. Yeah that's right, they are in the iTunes library on my computer
Support: You're welcome! Are you attempting to add the same audiobooks to your iPhone from your computer?
Customer: I was expecting them to sync, either via iTunes Match or on iBooks. Ones purchases through iTunes seem to appear in ibooks but others don't
Support: OK, have you already tried to sync your audiobooks using iTunes on your computer? Check this out: https://t.co/biks8MpbiM
Customer: Hey, yeah tried that but it wants to copy them to my device, which doesn't have enough space. Want to access them as I do my music...
Support: Thanks for reaching back out. Send us a DM with more information, and we'll continue from there. https://t.co/GDrqU22YpT | |
e5238e785bb5bd8003f5eab13f85001f | Uber_Support | Customer: .@118730 @34662 Are there any special car purchasing (not leasing) deals with car dealerships in Canada? Thanks.
Support: Thanks for reaching out! Uber is no longer offering vehicle discounts with auto manufacturers or dealerships.
Customer: No problem; I just picked up a sweet 2017 Corolla w/6-speed manual & upgrade package. I’m ready to give’r. | |
73a1a3a4087d98001299dd34c06aef35 | AmazonHelp | Support: We'll get it reviewed by the concerned team internally. ^CA
Customer: What has changed? Today quick look shows it at Rs. 811.24. BUT no one selling the product at that price! @1560. this is false! https://t.co/UBE5voMNsn
Support: Pricing is a decision of the seller and our prices do fluctuate on regular basis. Also, I'll pass this internally for review ^KC
Customer: Then do not display the prices that do not exist! on 5th September you apologised and said you will update it. Suggest u give me for 811/-.
Support: Currently the price shown is the best. We will not be able to offer additional discount on it. Appreciate your patience. ^RW
Customer: 'Quick look' shows wrong pricing to attract customers. The actual price is 50% more. This is unethical business. @1560
Support: instance so that such instances never repeat. Appreciate your understanding. 2/2 ^MJ
Customer: I still don’t understand how the wrong prices are still being shown? Been 23 days! You are cheating customers! @1560 https://t.co/Cw7wTfu2Ol
Customer: @1560 https://t.co/paKeqULy5f
Customer: @1560 Got a mail showing the prices of Contigo mugs. NONE of the prices available #AmazonLies #AmazonCheats #BoycottAmazon @1560 @146956 https://t.co/dfJHfwluSP
Customer: @1560 @146956 #AmazonIsFraud yet agian, I got an email that Contigo mugs available at 670. Click on it and the price is 1200+. Happening since September. https://t.co/7DsyTAG9jV | |
49b6f320fe8ad35fef61dcf5c4ac5d1a | AmazonHelp | Customer: Worst courier services in the market @115821 amazon transportation services, please contact seller,ask for other services other than ATS.
Support: I'm sorry to hear this! We would like to look into this futher. Please contact us here: https://t.co/JzP7hlA23B ^AC
Customer: Every order from ATS is problematic. Have to go to hub personally to get the item delivered
Customer: No use @AmazonHelp .
Pathetic courier services launched by Amazon.
And the seller @40827 is least concerned about the delivery.
Support: Apologies for the unpleasant experience. We'd like to know what went wrong. Could you please tell us more about it? ^AP
Customer: Now too the delivery tracking id 231111419393 shows delivered but no physical delivery
Customer: Well everytime I order something from Amazon and the seller couriers it by ATS there is some problem.
Customer: 4 times I have been to delivery hub to get the details why it is showing delivered without physical delivery.Then catch the guy and delivery
Customer: Once without calling me and delivery attempt the package was returned. After checking with delivery hub they said it was heavy so returned.
Support: I would like to look into this issue. Please share your details here https://t.co/GIJyeYqKE0. ^ VH
Support: I'm sorry for the trouble. Please fill this form: https://t.co/beaaDlIL5C and we’ll contact you at the earliest. ^AU
Customer: Done
Support: Thank you for the heads up. We're working through it and will be in touch soon. ^MP | |
c1c864592d2f1fb759feb576a1064f7a | comcastcares | Customer: Get ready for an amazing primetime lineup from @119737 this fall, starting Monday, September 25! https://t.co/6uBzx2Vadg
Customer: @119737 Hey comcast why is it when you discovered I owned my own modem , I started having connection issues
Support: Hi JW, I'll respond to your private message so we can get your modem activated and connected! -BG | |
e72a8e5655ef6afc67cd859d5561291b | sainsburys | Customer: Please tell me you have not cancelled your Pear & Ginger High Juice squash? Non in store or online. Devastating :(
Support: Sorry Joseph! I can check for you though. Which store do you usually shop in? Robbie
Customer: Leamington Spa. Thanks!
Support: Hi Joseph, I can see the Pear and Ginger High Juice has been discontinued. You can put in a product request using this... 1/2
Customer: @346901 My fears were true @42246 this is devastating news!!! | |
755c5f8e52ba8005e8a74d7efdb5d5a1 | VerizonSupport | Customer: Really endearing that @115722 keeps telling me to hurry and sign up for limited time offers when they don’t serve my house yet.
Support: You can check for avail and status here. https://t.co/Y42XTgUPzL ^CAR
Customer: .@VerizonSupport I signed up already. You texted me, called me, and emailed me to tell me service was available. It wasn’t. https://t.co/t0bXnZASfD
Support: That is strange. Please follow and DM us so that we can investigate this for you!
^HSB
Customer: .@VerizonSupport Already gone round w/ support. Unless y’all won’t follow up when it’s really avail like you said you would, no thank you. https://t.co/jJiq2TnK5n
Support: We can help and will follow up, just need you to DM us.
^ACM
Customer: I DM’d, you opened an engineering ticket, told me service was available, but when I tried to order it, said it wasn’t. What can I do?
Customer: I’d really like to ditch @comcastcares, but @VerizonSupport is making it really really hard. https://t.co/ogJAkv3u5B | |
b5be32480209f5c135356dc5cffdd760 | AppleSupport | Customer: Looks like my phone got wind of the new release for @115858's iPhone 8 and my camera decided to stop working. #itknows #nowmywatchwontpair
Support: We want to help. What happens when you try to use the camera? What is your iPhone model? Let us know to continue.
Customer: iPhone 7 Plus. The camera app pulls up a black screen and the flashlight app does not work. Also causes extreme lag when I try to open it.
Customer: @AppleSupport I have exactly the same problem!!! | |
2ece7da98b7d7fb8ab83701dc2518e25 | KFC_UKI_Help | Customer: had the misfortune to go into your Ipswich “restaurant” earlier. Tell me if this is acceptable. All the bins were full. Shocking https://t.co/u0396Zx9Mp
Support: That isn't the standard we expect! Which store in Ipswich did you visit? ^KR
Customer: Hi, sorry didn’t see your reply. It was Ipswich Anglia Parkway. I hope things have improved as I won’t be going back in a rush!
Support: Sorry to hear this, we will inform the Area Coach to get this looked into. ^SB | |
eb881b075f8de4546e95c2a46cbbe1a0 | CarlsJr | Support: You should try our mobile app. @59366 says so. https://t.co/Rexs9MP9Ka
Customer: @59366 @CarlsJr I understand you'll be disabling your app on 10-31-17 to make changes/ improvements. What happens to the points I've accumulated?
Customer: @CarlsJr @59366 Did they ever respond? I have same question | |
a89b53c5bfe34b86fba0883418475d98 | HotelTonightCX | Customer: Hey @148884 @HotelTonightCX pls help I need v special hotel in Liverpool Friday? I've been nominated for an @12136 & forgot to book
Support: Hi Coralie, congrats on the nomination! We’re showing lots of great deals in Liverpool this weekend - check out the App! :)
Customer: @162747 We'd prefer to help via phone or email as we're not limited to 160 signs. Pls call or __email__
Customer: @10867 Do you have a UK number pls?
Support: Pls try +44-20-3389-6615 | |
4eaa5237e51e74f78f59a273fb0c1a88 | Delta | Customer: Why does a delta employee get the exit row when we are stuck in middle seats ???
Support: Hi, Monte. Are you certain that this is an employee? I regret that you didn't have the opportunity to select a more desirable seat. *HJB
Customer: Wait yes it was one id@your employees. Badge and all.
Support: If paid passengers leave an exit-row seat available, then that seat is an option for the employee to choose from. *TMA
Customer: no that’s not how it went but next time i’ll tell the. you said it was ok to make them swap! | |
cfe0939fdca0756f42b2b41d434c7c27 | SCsupport | Support: Hey there, please fill out this ticket form: https://t.co/DCS9j4wgNT and we'll get back to you asap. Thanks /A
Customer: Okay, just filled and sent one out. Thanks.
Customer: still have not heard back from you guys..been 6 days now. just checking to make sure you got my ticket.
Support: Hi there, what's the email address you filed the ticket with? I can check how far in our backlog it may be. Cheers /D
Customer: __email__
Customer: I'm not sure why a response is taking this long..it's been about two weeks now. Please get back to me with how far in the backlog I am.
Customer: Hello? Still have not heard back and it's been 25 days now. This is getting a little ridiculous
Support: Sorry, my bad. That was an old case I looked at. I have passed your case on to the premier team. Best /S
Support: Hi, I have replied to you via E-mail but note that at the moment we are not sending out new Premier invites. Cheers /S
Customer: I have already been emailed saying my case was passed on to a premier team support member.. Please have them get back to me very soon.
Customer: Am I ever going to get a response from you guys? Been more than a month and now it seems like I am just being ignored..
Support: Hi there, could you let us know your ticket number from the form you've filled? We'll check how long it will take to be processed
Support: Hi, I've let them know about the delay here and I will get back in touch as soon as I hear from them, thanks for your patience./D
Support: Hi, the corresponding team will be getting in touch with you in the next couple of weeks. Apologies for the delay. Best /D
Customer: We have already been through this.. Please look at the chain of tweets this tweet is subtweeted under. __email__
Customer: Please have them get back to me with a solution the problem, not just a greeting email as they have in the past, thanks.
Customer: Is the premier team going to reach out to me any time soon?
Customer: I feel like I am being purposely ignored..
Customer: Hello?
Support: Hi, if you have filed a ticket before, please send us the ticket reference so we can follow up /n
Support: Best is to get in touch via that email thread so the right people can respond. We can't discuss personal data on here/n
Customer: Please stop ignoring me. I am dissapointed in the way @126654 is doing business..
Customer: 546533 is my reference code. It has been over two months of me constantly emailing/tweeting you guys and being ignored..
Customer: The reason I am trying to get in touch over twitter is because I am not getting a response over email. Please have someone get in touch with me with a solution to the issue I have been having for over 2 months.
Customer: Hello. Still not hearing back. Have emailed several times in the past 2 months...
Customer: Hello?
Customer: Hello? Please answer my emails..
Customer: @SCsupport Please stop ignoring me. | |
1d8cb58685dd3e699a25bbb445177f59 | HotelTonightCX | Customer: first time trying HT. Found a great spot in NYC. Clicked to view pics. App froze and crashed. Prices jumped when I re-opened 😩
Support: It's easier to walk you through if we're not limited to 160 signs =)
Support: Hey Austin – that isn’t what we like to hear! Email __email__ so we can learn more | |
27bff8da5363a1529d79db4b4f1177d5 | AskPlayStation | Customer: Hi, i want to try to deactivate my account in the other ps3 systems 'cause i can't download anymore on mine, i can't manualy
Support: Hello! Please follow the steps in the next link to deactivate all other consoles via PC: https://t.co/BZwY1dGjre
Customer: it's says that i recently did it but... that message have like a year telling me that... | |
239fc909ab443d31174bed7fca2e5fba | hulu_support | Customer: the new iPad platform is terrible!!
Support: We're sorry to hear you're not a fan! This might help: https://t.co/reT8R7w2rr. Did you have any specific thoughts for us?
Customer: It's just having so many glitches! Freezing... Audio not matching up...
Support: Got it! In that case try working through both: https://t.co/C3IOhQGizS & https://t.co/HXpLyTU79x. Is this on wifi or data?
Customer: It's gotten worse! Amazon and other apps work fine. The issues are only on Hulu :(
Support: Apologies for the continued trouble! If no better after: https://t.co/HXpLyTU79x please contact: https://t.co/6YdK7bvQN7. ✅ | |
13319fdcd0bfb4317140fa9e64f855f5 | SouthwestAir | Customer: really? 1596 las to den delayed 3 hrs First 2 planes not functional &3rd jet just sitting.need more than $100 2 make this Ok.
Customer: @SouthwestAir I still haven’t received my voucher. No one at cyst relations can help me! Please help! Was told it would be mailed to me
Support: We're sorry for any disappointment, Margie. Please DM your confirmation number and email address. We'll be happy to review it for you. ^CD
Customer: Can I speak to a live person? 855.234.4654 has sent me on a wild goose chase. Each rep tells me he she can’t help me. | |
bf864ff8c0ec08e9218546bc436efcf2 | sprintcare | Customer: wtf Sprint 15 years of loyalty
Support: We appreciate our loyal customers, we would like make this better for you. Please DM your contact number so we reach out to you. @115714
Customer: @115714 We took my wife's phone to be services at 2405 Covered bridge Dr. Lancaster , and the technician berated her, my wife is blind | |
415ee2643bb6ab3200e2da5c80866445 | Ask_WellsFargo | Customer: Oh nothing, just handrolling $25 in nickels, dimes and pennies for 40min on lunch break bcuz @116827 doesn't provide service, just fraud https://t.co/S7SnAMFTDY
Support: We apologize for any inconvenience & will share your feedback. Our contract with our coin-counting service recently ended. ^EB
Customer: @173076 Let us know what you intend to do about that. Oh and also about funding the DAPL-- that's not cool either. #divest | |
4773c64cdeef12f30a0f752d90f34031 | sprintcare | Customer: switched from @115911 to you. Was told the buyback was simple. LIE! still haven't received visa to pay off tmobile! Keepurpromise!!
Support: We do hate to hear you've had such a hard time receiving your buybacks. Would you be willing to speak with us about it? -SW
Support: Hello, we would happily check the status for the buyback. When did you register?
Customer: Please send the remaining amount so I can pay off my old carrier like you promised when I switched!!!
Customer: I've tried talking over 10 tines. I rcvd a card for 355.00 when promised 650.00
Customer: August | |
bcee1887e62a668c01b5252c92023b1f | OfficeSupport | Customer: Hi @MicrosoftHelps - Couldn't log into my account to cancel 360. Tried to email and got the message below. Just cancel it please. #techFAIL https://t.co/ebSRKx4SyY
Support: Hello, Paul. Are you still having this issue? If so, please follow us so we can help you sort it out over DM. |