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3126df09073ee038e0d1b67a98e1fb12 | TfL | Customer: hi!if I use oyster from Morden through to Liverpool Street then to Brentwood and a journey back from Brentwood to central London what would it cap at please?thanks!
Support: Hi Bethany, thank you for contacting us. Your journey would cap at £17.20 because you are travelling zones 1 to 9. Regards Nikolin
Customer: Great thanks!is this the same cap for non-peak times? | |
f0fe6b772d4dc1a958620f73bd8a14a9 | Morrisons | Customer: Would love to know why @Morrisons charges 120.9/ltr petrol in Northampton but 113.9 in Kettering? So glad I live in Kettering 😂
Support: Hi Jess, our petrol prices fluctuate as we monitor the petrol prices for the surrounding area and then determine the price for a particular station. We try to be as competitive as possible to give customers the best deal we can on petrol. - Kirsty
Customer: Fair enough haha. I just find it so weird how prices differ between two towns next to each other. Baffles me | |
adfbabb48c082326d5dce068494ae77c | AirAsiaSupport | Customer: Hi @AirAsiaSupport @130893 I want to ask my refund process number 00681672 and 00666439?
Support: Hi Denni, the requests are still on process. You will be notified via email once refund request has been validated. -PR | |
a237d0b5feecd48162cc2b62a71b0a0a | Uber_Support | Customer: ordered a taxi from BHX International, app says 1min wait, can see three cabs on the map and parked outside, yet I have been picked up by a ride 15 mins away and charged if I cancel.... the sooner @115879 arrive and provide some competition the better!!!
Support: Here to help! Send us a note via https://t.co/e8HVorX5rh so we can connect. | |
f6c7d821b76a4be1b61dfda15f7f8eae | AmazonHelp | Customer: Je vais pas offrir en cadeau un carton de cet état là :/ , et c'est le 2eme que je demande .... https://t.co/GPWL5r2s7e
Support: Bonsoir, je suis désolée d'apprendre cela. Est-ce que le carton extérieur ( emballage Amazon) est endommagé aussi s'il vous plaît? ^BR
Customer: Non du tout le transport était parfait
Support: Avez-vous contacté notre SAV pour leur faire part de la situation ?
^MD
Customer: Non j'ai seulement constater en ouvrant le colis , je n'ai encore contacté personne
Support: Je vous prie dans ce cas-là de le signaler à notre SAV via : https://t.co/hgIrz98cdI afin d'y remédier. ^KE | |
89001a33033666b5341536da4eedeba1 | AmericanAir | Customer: I am so sick of @AmericanAir. How do you have a customer service department that you can only communicate with through email? And it doesn’t help when you submit your claim through their email portal and get nothing back stating that they even got your original email.
Support: When did you send the original e-mail?
Customer: We tried to follow up with other emails but haven’t heard anything.
Customer: We sent in our compensation reply email on October 24th and haven’t heard anything back. We don’t even know if it was received. | |
b2dedd9de0086a8b62fb9f60e54bd52f | Ask_Spectrum | Customer: Same, and it happened 4 days ago, too. Guess I can’t do that work thing tonight, @Ask_Spectrum? https://t.co/0E7pKq5WBW
Support: My apologies for the interruption seen there, Jess. If you can DM your account number, phone number, or home address, I would be happy to look into that for you here. ^RL | |
edffa790ce2bd70430433bbffaab9cc1 | Ask_Spectrum | Customer: is there an outage in Brooklyn NY?
Support: My apologies for the interruption in your services. If you can DM me and provide me with the full address, phone number and/or account number I would be glad to look into that for you. ^TV | |
1ef473fb981db66b3776098c73caf71c | AskLyft | Customer: My last @115879 driver was texting while driving... 😑 I damn near snatched the phone out his hand.
Support: To be immediately connected with our Critical Response Line, click the "Call Me" button and enter your number at https://t.co/93jojKlTCK. | |
2d6fc2cddebcf2a4aea1ace9f9a43993 | AskAmex | Customer: used the shop small finder today to find a nice small cafe whilst away for the weekend, only to be told they don’t accept Amex when I went to pay!
Support: Hi there, I am so sorry to hear that. Do you have the name and location of the merchant? | |
bba59c6d0df64f15eb36a6bb6ef24895 | Delta | Customer: What’s going on here?? On hold for 20 mins. Nice service. https://t.co/EJlx3yMouL
Support: Hi, Kevin. Please DM your confirmation number, here, for assistance. We are here to help. *TSL https://t.co/6iDGBJAc2m | |
cbda307a0fa1df67efb2ed3a4fa96cc3 | VerizonSupport | Customer: @115725 @1561 I pay way too much money for your services to be encountering the awful pictures on pay stations. Get your shit together before I go to a competitor.
Support: Let's fix your picture issues. Are you getting pixelation on certain channels? ^DDD | |
ac2531c3b6fda504a05fc749f0af6420 | Delta | Customer: Hey @Delta. I fly back to yyc tomorrow but my flight is in two segments; first being jfk to msp. Do I still check in as domestic no later than 1 hour before departure or 2 since my final destination is intl?
Support: Hi Kenneth, we suggest you arrive at the airport two hours prior to travel even if your first portion of travel is to a domestic location. Thank you. *TMB | |
b79ce5ae33dd96217410580ad1f1c6f2 | AppleSupport | Customer: MacBook did the "security update". Now runs hot and CPU using 25% of resources at idle. What gives @115858 ?
Support: Let us look into that with you. Send us a DM, we'll continue there. https://t.co/GDrqU22YpT | |
354a75b146cb4781a86bea8dce7b3db0 | TMobileHelp | Customer: just give me a better reason to leave @115911 and I'm gone
Support: Why do you want to leave the best team, Ana? DM us and let's talk about what's going on. We're here to make things right. *JamieK | |
8cd9a3ce181ec3699e154cd38103df4b | UPSHelp | Customer: I have a problem can I get help
Support: We will be more than happy to assist you in seeing if hold for pickup is available for your shipment. Please DM us your tracking number, address and phone number via the link. Thank you. ^AM https://t.co/wKJHDXWGRQ | |
eb2864111a083cca837b5301a98455ca | Ask_Spectrum | Customer: your internet might be the worse the internet ever...for the last month it’s been dropping like crazy....trying to watch the game online and this is all i got and i am 100% sure the game is over can you at least update me with the score sheesh https://t.co/hhcXWCoI3y
Support: My apologies for any issues you're currently having. I'd be happy to help anyway we can. Please DM your service phone number or account number so we can access your account. ^RR | |
b0a697b1da681761365ce639b3d7bb9d | AmazonHelp | Customer: My Kindle just updated and then refused to let me use it until I installed a lock screen PIN. Screw you @115821 How dare you. This device sits on my desk all day and I don't need you to tell me how to take care of it. Dicks.
Support: I'm sorry to hear you were locked out of your Kindle. Have you tried disabling the pin? It could be a glitch with the new install. If you're still having trouble, please reach out to us here: https://t.co/hApLpMlfHN, so we may assist you in real time. ^SY | |
4cf205bd18e0c7f058c6a1f88d5dfddc | AmericanAir | Customer: Huge thanks to Mr. Greg Carlson, gate agent on this evenings @AmericanAir #2309 out of MSP. Really helped me out and made a big positive difference in my day.
Support: Thanks for your kind words for our Greg! We'll be sure to recognize him. #AATeam | |
a6352b473ead88b0f90962025c297e7b | AmericanAir | Customer: Over DM, @AmericanAir? I’m not putting her flight number on Twitter. #americanairlines https://t.co/1qhundVibH
Support: Sure, we're following now. Please send a DM with her flight information. | |
ccf54eae829ac0611564596a3d2d79f4 | Ask_Spectrum | Customer: craig ranch in mckinney, tx has been down since yesterday evening. the other day it was down from 4-11 pm. This is ridiculous. my whole neighborhood is out. get your shit together spectrum.
Support: Good afternoon, I'd be happy to look into any service issues you're having. Can you please send me your name and address, phone number or account number in DM? -MS | |
55569289018d5642a31fa073d4a6c687 | Uber_Support | Customer: my uber didn’t turn up and I got charged for it pleas can you help
Support: We're so sorry for the trouble. Send us a note via https://t.co/e8HVorX5rh so we can assist. | |
8778b43450073bf8a22f41e3e0c003f2 | Ask_Spectrum | Customer: @Ask_Spectrum why does your service cost more and give less than my previous TWC service? So lame... https://t.co/enUTnGsAfZ
Support: My apologies for the frustration. We are attempting to obtain streaming rights for this app currently. The channel is still available and you would be able to watch from the Spectrum TV app and website as long as you are connected to your home network. ^RT
Customer: Why wouldn't I just watch from my tv in that case? Y'all are so dumb. I can't wait to cancel this service asap https://t.co/zbt2aCUOD2
Support: Currently our streaming rights only allow for streaming of RedZone when you are connected to your home network to allow for flexibility in watching at home. I apologize for any inconvenience this may cause. ^RT
Customer: The point of having an app on the phone is to watch on the go. Rethink your business strategy or continue to lose overpaying customers. | |
ddbb3c71f3f9fa749b8fcec1913a6fb7 | AmazonHelp | Customer: Hey @AmazonHelp where's my delivery you said you would deliver between 7am - 10pm #amazon #amazonprime #amazonfailed
Support: We definitely don't want to let you down. What's the most recent tracking update listed here: https://t.co/aaDyEz1VgE? ^KB
Customer: Says to contact yourselves about it. I also had my amazon pantry delivery but that was successful. This order now says to contact u for redelivery. #whereismyorder
Support: We'd like to take a closer look at this with you and assist directly. When you have a moment, please reach us by choosing "phone" or "chat" using this link: https://t.co/gDoszYD52p ^JR | |
460bf7c283bd2dbcfb706f4a7c23f09d | AppleSupport | Customer: My iPhone X will not open any app. Using iOS 11.0.2. It will not shutdown. #unresponsive https://t.co/mzH1NztQ63
Support: Got it. DM us, and we'll look into this deeper. https://t.co/GDrqU22YpT | |
a769ac5272150c1336a52b577eebd6e7 | AppleSupport | Customer: 3D Touch seems to have stopped working sometime after updating to 11.2. I’ve checked settings and it is still enabled, just not functional
Support: 3D Touch is an awesome feature and we'd like to help get you back to enjoying it. Which device model do you have and when you said you checked to make sure it's turned on, was that in the Accessibility settings?
Have you tried any steps so far? | |
9d9ea08646305569ece0c0b5304c482f | AmazonHelp | Customer: wanted to let you know that I was just hung up on TWICE by your Logistics supervisors. It’s really awesome to be a Prime member these days and get consistent delays on pacakages and absolutely no help from your customer service line.
Support: I'm sorry for the poor experience! When you spoke with us, what insight or options were we able to offer? ^WT
Customer: Nothing...was told that the carriers made “attempts” to deliver our packages but could not locate our large apartment complex and the earliest they could be sent out for delivery again would be 12/5 with no guarantee that they would even be delivered
Support: Thank you for being a Prime member. Do you mind telling us who the carrier is, you can confirm here: https://t.co/Y5jpI9gRhE? You can also reach out to us here: https://t.co/hApLpMlfHN, to request special instructions be added to the package, e.g. to call you. ^SY | |
267343c190dec1731ae3a604af7db395 | AmazonHelp | Customer: @115821 gonna start using @115937 for Christmas shopping since they deliver when they say they will. My parents have had 6 deliveries marked as undeliverable #unacceptable #poorcustomerservice
Support: Hi Pete. I'm very sorry to hear your parents haven't received their order as promised! This certainly isn't what we strive for. Have they had the chance to contact us about this? ^HC | |
21ce4434b49c783bdb89dae98bb39cbd | AppleSupport | Customer: experiencing random touches and gestures on my iPhone X touchscreen after update. really bizzare.
Support: We'll be happy to look into it with you. We want you to enjoy the new update. Please DM us with the current version of iOS that you're on so we may better assist you. https://t.co/GDrqU22YpT | |
1469cb5b303c03010fc84be597eaf3ac | Ask_Spectrum | Customer: nice. thanks @115955 https://t.co/NUuwSEdXrF
Support: You're welcome, have a great rest of your night. - AV | |
7948fbb31a4e736997884cff00270ce8 | AppleSupport | Customer: my phone dies way too fast
Customer: do better
Support: That’s not the experience we want you to have with your iPhone. Let’s start by checking the apps that use the most battery: https://t.co/2voRgjSsVf We’d like to ask for you to send us a Direct Message and explain the apps that you see on the top of the list. https://t.co/GDrqU22YpT | |
f46a437ae36702d1816a9538a55252c3 | AppleSupport | Customer: Uhhhh, has anyone else @115858 MacBook charger almost burst into flames??? https://t.co/zWZW6E2Qib
Support: We're here to help, we'd like to look into this with you. Which country are you in? Can you please reply in DM? https://t.co/GDrqU22YpT | |
06962cdb0247bbf79d6276934f5843f2 | AmazonHelp | Customer: Yet again! These aren't in my safe place, and it was raining, AND my Wife wasn't happy about her plant being flattened! https://t.co/YhMfDXzq6R
Support: I'm sorry for this poor delivery experience. Please contact us directly via phone or chat to report this and to explore options here: https://t.co/JzP7hlA23B ^JF | |
b3e95e85909135ffc34e3ac88538d2a3 | AmazonHelp | Customer: You should stop that open delivery thing. You have no right to unbox our package even if cost more than a lakh. This is not done. Flipkart is good at this.
Support: I'm sorry to know you've faced issues with our logistics. Please reach us from here: https://t.co/rS49hgaADF, we'll look into this and assist you. ^SV | |
c3bfa024d4314f8b5b9e0bc5b8b5b704 | AmazonHelp | Customer: locker does not deliver as promised. SUCKS!!!! Big disappoinment.
Support: I'm sorry for the disappointment! We don't want you to have this kind of experience! Have we missed the delivery date provided in our order confirmation e-mail? ^WT |