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99bf2446bdc8b4abd92d5a7cc2434f10 | JetBlue | Customer: Just fell in love with you, @JetBlue! #JetBlueMint
Support: https://t.co/d4tjoMFuIL | |
0cf4cf4425681608d78f649f89431658 | Uber_Support | Customer: Wow. @115873, your drivers are trying it.
Support: Here to help! Please contact us via https://t.co/fS660rQ8NQ so our team can further assist. | |
fedd71e8b6b9bf5bcab8bd5556b68de3 | AmazonHelp | Customer: @AmazonHelp hi i got a free 30 day trial card in the post but when i go to the website given i dont see an option to use this. can someone help me? the letter doesnt really give any instruction
Support: Hello. When you sign up for an Amazon Prime Membership you should begin your free trail. You can view more specifics using this Help page: https://t.co/z0DXN8IyH7 ^DO
Customer: I've already had a prime membership. What I've been sent in the post is another 3- day free prime. However, I can't see anywhere on the website to go to redeem this as it's wanting me to pay immediately.
Support: Thank you for clarifying for us. We'd like to investigate this with you. At your convenience, please reach us by phone via this link here: https://t.co/JzP7hlA23B ^DW | |
f3c6f16536e372597900c69cc7bbda4d | Uber_Support | Customer: we've been waiting 40 mins in the freezing cold and our driver just cancelled on us. Now the new ride is more expensive. Unbelievable.
Support: We're so sorry for the trouble. Send us a note via https://t.co/e8HVorX5rh so we can assist. | |
640aab4c05b2d5834c9e82abe7820a1f | Customer: why would the NFL game I recorded not show up in my DVR list? I can only see it if I go under My Team > My Games and it shows up as “Upcoming”. The game ended at 1pm. I don’t live in a blackout area https://t.co/CKBitYjwpX | ||
755d38b3ee9677697c4aecf0c96a1061 | comcastcares | Customer: my ass! I’ve wasted hours of my life trying to get a $60 charge removed that Comcast promised I wasn’t going to be charged for! Always a problem with Comcast! I just want internet and my $60 charge removed! They hung up the phone on me twice today!
Support: This is not the experience we want for our customers. I would like to turn this around for you and assist you with your account concerns. Can you please send a DM with your first and last name along with your account number and service address? -CMH
Customer: DM sent | |
e974e0e3b6ff7a4c31965071ec32d400 | HPSupport | Customer: [I have a HP Photosmart 5520 connected to Windows 10 - How do I start a Scan] #HPcpAUS
Support: Hi Bob, thanks for tweeting. I'd like to help! As I understand, you are trying to scan from your printer.
Please refer to this link for steps - https://t.co/iq7tjJRG07.
Let me know how that goes :)
Thanks!
^Asmita | |
ed2636e7bd38e755e0cd7da3160063df | VerizonSupport | Customer: i am a new customer and about to leave because your customer service is horrible
Support: We'd like to keep you! Are you having an issue with Fios or Wireless (mobile) service? ^DDD | |
0bd92d1f05afb8a4fe6615a0f1c50652 | AmericanAir | Customer: if you pay for an upgrade you should get the upgrade. Not “put on a list”.....make your computers more clear. What a waste! 🤬🤬🤬 #annoying
Support: If we can help with anything, then please DM your record locator. Different upgrades work different ways, we can help explain. | |
a5adf6f0edf711503a8adaa0fa385658 | SouthwestAir | Customer: I’m flying with my 1 year old. Do I need the original copy of her birth certificate or can i make copy of the original and bring that ?
Support: Jennifer, a copy will be perfectly fine! We just need to make sure that the birthday is legible. ^CT
Customer: Thank you! Also can I check her stroller in at the gate ?
Support: Yes! Please work w/ our Team at the Gate so we can help get the stroller tagged properly. We'll see you soon! ^CT | |
dbf51609ff20d0c7a46b3aac678d51bb | Uber_Support | Customer: Hey @115877, spinning is highly illegal in foosball and now you’ve associated my name with cheating. Pretty rude.
Support: Here to help! Send us a DM with your email + details so we can follow up. | |
62c0a405c48874fea349ecd7ee63f18a | Ask_Spectrum | Customer: What is the point of paying to be able to record shows, if they won't load when I want to watch them? This keeps happening to me. https://t.co/4C2PPxYvyr
Support: Good afternoon, I'd be happy to help with any service issues you're having. Can you please send me your name and address, phone number or account number in DM? -MS | |
9896b1751c2d189e01c753ef8472ae0a | AmericanAir | Customer: Friday I go to my seat and it’s taped off as inoperative. Today you start the boarding process and you hadn’t cleaned the plane. @AmericanAir you just can’t get your act together. #ImissBobCrandall
Support: We're very sorry about this, please DM your seat number, so we can let our maintenance team know right away.
Customer: That was on Friday. My seat was 11C. The whole row was out because the oxygen masks didn’t work. Luckily it was an empty flight so I got another seat.
Support: We appreciate you letting us know. | |
2fb55e2de5b9e11b755d9125b891264d | Morrisons | Customer: Yo @Morrisons do you sell dairy free Greek salad / feta cheese? I can't go to @sainsburys for just one thing!
https://t.co/dO2wPysqsm
Support: hey, we only have the spreadable cheese in the dairy free I'm afraid. :( - Justine
Customer: Working this time on a Sunday!? Thanks for the reply. Is there a suggestions/DEMANDS!!! box that this could go in?
Support: We're committed at #TeamMorrisons! I've sent your suggestion to our Free From Buyers to review. :) - Justine | |
d4fd1242e5debe7bdd2f2cc1a3e755ac | comcastcares | Customer: PSA: Never ever ever ever ever EVER switch to @116136 @comcastcares. I never thought I would be so angry at a company that I would actually cry, but Comcast changed that today.
Support: It’s truly disappointing to see that we have left you feeling this way and I’d like the opportunity to turn this around. Can you please DM me your account number or primary phone number to get started? –IB | |
a18a98c913794438a1db39e3c55cfe59 | GWRHelp | Customer: first your trains can't run on time and then you don't open the buffet cart!!!!!! What does it take to get a water!!! Not impressed!! 😡😡
Support: Hello Katie. Sorry for the disruption this evening. Please speak to a member of the onboard crew who can help. - Jordan
Customer: I have and all they can do is tell me that is that there's a big order to put away and an announcement will be made when it's open and ready to serve customers! 🙄 | |
3d755e45bf561685c6cc7d0f9412b643 | comcastcares | Customer: Hey @comcastcares it’s been like this all day. Resetting isn’t working. Is there a system level issue? Woodbury MN. https://t.co/VnnEbPud8E
Support: Hi there! I can definitely take a look at what might be causing this internet speed issue you're experiencing. Please send me a DM with the name and phone number associated with your account. I will take a look at it and we can go from there. Thank you. ~MK | |
38ab5bc43457557fe1b7cffe5ea37806 | VirginTrains | Customer: Lovely of @VirginTrains to text me that my train home from Euston is ready. Shame I couldn't get to London due to line disruption today...🙄😪
Support: Apologies, Miranda. You will be able to claim a full refund for your ticket at point of purchase if you did not travel ^KS
Customer: Thanks for the reply. Will it be done under the automatic delay refund? I checked on my account and it was saying it was non-refundable?
Support: No, you will need to claim manually as an abandoned journey due to service distuption at point of purchase ^KS
Customer: Okay thank you x | |
344d52aadb06e3ff392093c76700e19c | AppleSupport | Customer: Dear @115858, thanks for releasing a rush job patch that messed up my wife's Mac. Now, I'm trying to fix her computer and do the school work I have due. It'd be great if you, you know, got back to releasing quality products instead of rushed out crap. You're turning into a PC.
Support: If you're in need assistance with your wife's iMac, we'd be happy to help out. Let us know what issues you're having and we'll go from there. | |
cd0e42ec4c670adcc64edba238424025 | AirbnbHelp | Customer: I used a $200 off coupon (YOUR MISTAKE) and paid for a place to stay in Thailand , bought flight & all & u guys just cancelled reservation #NeverAgain #DoBetter #belonganywhereFail #customerserviceFail
Support: Hi Richard. Can you DM us the reservation code so we can look into it and follow up? | |
3c67abc53d287a705f258457893ddbe1 | TMobileHelp | Customer: It would be nice if you would reply to your tweets
Support: @115913 We see your DMs and will meet you there shortly. *StephanieGarza
Customer: @115913 Ok but you're not john legere he doesnt speak to minions | |
fa697fdbc7b04300a20a206948bfc4e7 | AppleSupport | Customer: my friend lost his iPhone today. Any ways to track the location?!?! #HelpNeeded @115858 @115858
Support: We can try to help. If his iPhone was signed in to iCloud, Find My iPhone was enabled, and the device is powered on, he might be able to locate it. More on Find My iPhone here: https://t.co/pBTUlhI60u | |
c8af7b943532f940f78b735e00881813 | SW_Help | Customer: My partner and I took the same journey, which was delayed. Her compensation claim was accepted first time, mine has been appealed and rejected twice. 2 claims, both identical...yet you reject one and approve the other. What do I do now???
Support: @119696 Hi Duncan, sorry to hear that, please email __email__ ^JM | |
f89cfcde56bd0781e4c1f3666869304a | XboxSupport | Customer: my gamerpic was this and i got reported and banned for a day because??? https://t.co/4Tzq2UaJxE
Support: Hi there! We wouldn't have any additional insight or details on Enforcement action here at Support, I'm afraid. If you feel this was in error, you can submit a case review: https://t.co/LQYh6Ttc4b ^QZ | |
941f03fda1bf434270a07a03847195f5 | ChipotleTweets | Customer: When will @ChipotleTweets ever get my order right?? Does chicken & steak look the same? 🤔 #Chipotle #gottastopordering #
Support: Shoot, sorry we let you down. Please let a manager know so we can work on improving. -Whit | |
004483c107365970dd90f5c83fac070f | Ask_Spectrum | Customer: Are we currently experiencing outages in the Dallas, Tx area? Or did you guys just cut off my internet again for fun :(
Support: I do apologize for the inconvenience and I will be happy to help. Can you DM me your account number? -JP | |
8df55b4222208c421dd0164bf5e64fd2 | SouthwestAir | Customer: Our @SouthwestAir stewardess totally trolled us - asked if @13744 would waive from his seat and everyone turned around 😂
Support: We just wanted to keep you on your toes! Thanks for sharing the skies with us. See you again soon! ^SL | |
4d0c2c05a4f843f0671ed6b33a5a5c3c | AskCiti | Customer: I what to make a payment but but we have a problem @117157 😡 https://t.co/aU4NX5mlTN
Support: Hi Meskla, thank you for reaching out out us today with your concern. We would be happy to escalate this matter to our Best Buy team. please click and send us a good contact number and the best time to reach you. Sincerely ^FM https://t.co/gvC4jAOA9c | |
f46655c306b2bf5a3879d2136512e792 | TMobileHelp | Customer: STILL CANT DIAL ANY LANDLINES FROM MY CELL PHONE! TO MANY DAYS NOW!!!
Support: @115913 We're going to do everything we can to help. We'll be meeting you back in DM ASAP. *DanKing | |
1500f705f5c0154a87c94ba870f938f6 | AmericanAir | Customer: Another reason to fly @AmericanAir: they know the right category for 'Shaun of the Dead'. https://t.co/ShgK7cpoIM
Support: We're always happy to have you on board and we're thrilled you're liking our on board movies. | |
7221efc5bc901eb764d65138690440e7 | AppleSupport | Customer: I downloaded the new U2 album from @118721 but I am unable to listen? Please help. https://t.co/0uPUxxQo2N
Support: Thanks for reaching out. We'll get you listening to your music as fast as we can.
What country are you located in? Let us know in DM. https://t.co/GDrqU22YpT | |
093476876e8e0493b5f43d929d3be6f5 | AmazonHelp | Customer: Waiting in all day for my order and no parcel @115830 please remind me why I pay for a prime membership if you are not able to deliver?
Support: So sorry for the trouble this may have caused! We're here to help! Just to confirm, could you tell us what the current tracking indicates for your order: https://t.co/aaDyEz1VgE? ^VB | |
ffb1fc0b40b4900e6af2fd130bf0bc87 | AmazonHelp | Customer: to whom it may concern,apparently I have signed up for Amazon prime.. But I have no idea how/why/when I did this.. Can someone help me please.. Thanks Lee
Support: We're happy to help! To cancel the Amazon Prime membership, please follow the steps here: https://t.co/XL2CH1pIUA. ^DG
Customer: Saying I’m no longer a prime member.. I’ve received a card yesterday.. And I ordered items Friday,they have come today,and one says prime on it...
Customer: I am lost.. Looked at both sites.. Mobile and full site.. | |
e99894b491210420d1961702c6e2dd85 | XboxSupport | Customer: Why does my #XboxOne always do this? @XboxSupport @115786 #HuntingHitler https://t.co/TSfuzhmfCv
Support: We'd be happy to help, but we could use more info. Could you follow & DM @Xboxsupport with your Gamertag & some details? ^EZ | |
a40a0b80823e121f68aa0396c5e0246c | comcastcares | Customer: I feel like canceling my @116136 cause this sh*t is terrible.
Support: We definitely don’t want to leave you feeling this way and we certainly don’t want to lose you as a customer. Can you please DM me some details regarding this situation so that I can assist and turn this around for you? -IB | |
d69eb6967d355e6e99d8fe49aef4c72b | AmazonHelp | Customer: Getting fed up with @115830 deliveries getting later and later. 22.10 on a Sunday night!
Support: I'm sorry for the late delivery! We're unable to access account info via Twitter. When you have a chance please contact us directly here: https://t.co/JzP7hlA23B so we can look into this for you. ^JF | |
00c3d129c5eff81bddc7fb11e1257242 | Ask_Spectrum | Customer: I'm going to tweet at you everytime my internet is not working. expect a lot of tweets. oh & btw - my internet is not working.
Support: I do apologize for the inconvenience and I will be happy to help. Can you DM me your account number? -JP | |
fab12a211987cce197c03774033e0578 | comcastcares | Customer: Hey @116136 thanks for leaving wires all over my basement and my back yard. You threw them in my grass and fire pit for my dog to get.
Nice
Support: I'm sorry about these wires! This definitely isn't how things should have been left. Can you send me a DM with your service address? I'd like to help get this taken care of. -MT | |
581985c965a3b3412e1ea47226dbce1f | Morrisons | Customer: Just seen the @Morrisons #Freefrom Christmas advert! So amazing to get us all involved!!👏🏼👏🏼👏🏼 #coeliac https://t.co/8mQ316j5KI
Support: Glad you like it Megan :) - Kirsty | |
6b9bc21090156d186e91f6199257478e | Ask_Spectrum | Customer: is service down in Brooklyn? I'm experiencing an internet outage in zip 11215
Support: My apologies for the interruption in your service Chris. If you can DM me and provide me with the full address, phone number and/or account number I would be glad to look into that for you. ^TV
Customer: Done. Service has been out for 30+ minutes at this point
Customer: @Ask_Spectrum I am also in 11215 and having the same issue! It's been out for over an hour now I think
Customer: @Ask_Spectrum Yeah. They just confirmed to me that all service is down
Customer: @Ask_Spectrum 🤦🏻♀️ | |
238ad9d57c07eb1c29216bb89c4cb9ec | TMobileHelp | Customer: can you tell me why you cancelled my order for a mophie power station? Didn’t have the decency to inform me until I called about it. Then your rep Saskia told me to go in the store to order it with 2 forms of ID but the store says they can’t place an order. #seriously🙄
Support: Demeka, the team always has your best interest. Let's see what happened with your order. DM us and let's look into this ASAP. *JamieK | |
93fa55ce65f3cd48742ed69f5ad05df4 | UPSHelp | Customer: Where my Kicks at? @115817
Support: DM us with your tracking number, let's see what's going on. Click the private message link. ^E.W. https://t.co/wKJHDXWGRQ | |
a64481a47c25e1ccb16175c8e4e6f653 | SW_Help | Customer: Still waiting for the 22.04 from Datchet to Waterloo with no information. Is it coming?
Support: @119696 Hi Mike, we are currently dealing with a trespass incident in this area. The latest information can be seen here > https://t.co/AloWQaw2vj I'll get the information at the station updated to reflect this. Sorry for the delay to your journey. ^MB | |
dc05a97dfc1b5f49e58b5ee2f78f0cfe | AmazonHelp | Customer: my kindle seems to have died for good! Not charging or turning on? It is a few years old but wondered if you could help please?
Support: I'm terribly sorry your Kindle isn't turning on! Let's try pressing and holding the power button for 20 seconds and then charging the device for 30 minutes. If this doesn't help, give us a call here: https://t.co/JzP7hlA23B ^NN
Customer: Will try this and let you know! Many thanks x
Support: You're very welcome. Please let us know what happens, we want to make sure this is resolved for you! ^JR | |
ca4c008c24c0de9c9c8a11c8e82f0ce7 | comcastcares | Customer: Weve called serveral times. Have been hung up on. Been lied to about being called back. All because our neighbor just moved into the other unit. They went to the service center. To which there putting a 3rd unit on. But our internets still not activated. Fix this.
Customer: 6 months of fine service and then we get turned off without even being called about someone trying to activate at our address. I have waited 24 hours now. I have freelance business. That needs to be taken care of.
Support: Hi there. Sorry to hear about the internet issues. Please send me a DM with your name, phone number, and address. -EW | |
64467668954a3939f6b69edc4cd78f52 | AmazonHelp | Customer: Placed my order on 26.11 for scheduled delivery for today. @115830 you had a few days to process this order and still no delivery
Support: Oh no! We're terribly sorry that your order hasn't been delivered yet. Could you please let us know when the estimated delivery date was? You can find that information here: https://t.co/JzP7hlA23B Please let us know so we can further assist. 😊^JD
Customer: Estimated delivery date was today between 7am-10pm. It's now 10:38pm
Support: I understand your frustration. Have we sent any notification of a possible delay? What is the latest tracking showing now when you look here: https://t.co/aaDyEz1VgE ^SK
Customer: I've spoken 2 Mickel in Customer Services he was very helpful and has arranged a replacement. Disappointed in Prime will review membership | |
7efcd312e9c5748f9af501d87fde58f9 | SW_Help | Customer: Hi South Western Railway - when are the 10 carriage trains arriving on the trains from Epsom, Dorking, and Guildford? :D
Support: @119696 Hi Patrick, many services on this route will be operating with 10 coaches from 10th December. ^MB
Customer: @119696 Thanks v much for the speedy reply! Can't wait! | |
d423191af11649069f8c55bac484057b | sainsburys | Customer: I have listened to your #everybitofchristmas radio ad 3 or 4 times in the car. The only word I can make out is #sprouts. Please make this appalling cacophony end...
Support: Oh no Olllie. I'm sure you'd get to like it. Honestly. Thanks, Karen | |
59642fe36cf33209939838e06703ec5a | AppleSupport | Customer: Am Done With Apple & The iPhone Fed With The Battery Issues Which There Never Gonna Fix 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Support: We want your battery to be working at its best. DM us with some details about what's happening with your battery. Tell us which country you're in, and we'll go from there. https://t.co/GDrqU22YpT | |
071b4e62b9dcac71e3098b1ad3958dbf | Delta | Customer: I usually complain about airlines but I was having a horrible day yesterday and the people at @Delta cheered me up a lot tyty
Support: We are always here if you need us. We love to make the difference. *AFC | |
72b1cd709667e4bed641f6cb12f41a1c | AmazonHelp | Customer: Ei Amazon, pra onde mando e-mail pra pedir umas melhoras no app do @263285 ?
Support: Olá Marcos, recomendamos entrar em contato com o nosso SAC: https://t.co/qGpkDwGRhX ^HC | |
eb572c40b5b4e385df4aa57c6b04258f | Ask_Spectrum | Customer: how long till the issues in Greer sc is fixed?
Support: Good evening, I'd be happy to look into any service issues you're having. Can you please send me your name and address, phone number or account number in DM? -MS | |
21e044f70ebda83a26f4fce4f6e2ee90 | ChipotleTweets | Customer: Quesoritos at @ChipotleTweets aren’t what they used to be
Support: Why do you say that? -Whit
Customer: I just think you should go back to making the quesorito the old way
Customer: Because instead of wrapping the burrito with just one tortilla with melted cheese on top, now you’re wrapping it with 2 tortillas which makes the burrito hard and also dry, making it kinda hard to chew.
Support: Just let us know how you want yours made and we'll take care of you. There are a lot of ways to make a quesarrito. -AC | |
1f0e1b6f17eb57b8182a4b238a11dd68 | AmericanAir | Customer: I am not a big dude and I can barely fit in your seats on a 737-800. Ridiculous.
Support: We're sorry the seats aren't a good fit. You may want to consider upgrading to a Main Cabin Extra seat with extra legroom.
Customer: Company pays for flights. Should not have to pay extra for a seat that is comfortable. Again I am only 5 ft 10 and 175 lbs. | |
5e84a79efbcf9522769b305f7b96867a | AmericanAir | Customer: Another great flight from PHL to CLT. Fantastic #AATeam on flight #AA457 from the Captain to the Flight Attendants! And an early arrival! TY!✈️
Support: We're so glad you had a wonderful flight, Laura. We'll take you where you want to be any day! | |
781669459f0ff05ffacbc50a524cd348 | AmazonHelp | Customer: I've waited all day for my parcel and no delivery, what is the point of having Prime membership if you are not able to fulfil it
Support: We're terribly sorry that your parcel hasn't arrived yet! We'd like to get this sorted for you as quickly as possible. Please give us a ring or chat through the following link, and we'll do everything we can to make this right. https://t.co/JzP7hlA23B ^JD | |
a9a59557de7a120c0c64a38b4555f0b2 | SouthwestAir | Customer: just threw a backpack at two women on the airplane— SORRY I DIDNT SEE YOU AND MY COMMUNICATION NEEDS WORKING ON @SouthwestAir
Support: We won't tell anyone... ^SL | |
c69ec045b0484c13d0949f2da11ec6b6 | AmazonHelp | Customer: Why do you like your #echoShow?
Can the #EchoDot and show be used to communicate with others in the home?? #amazon
Support: The Alexa voice service is integrated among all your Alexa devices - in other words, it is absolutely possible to for them to work together. Let's get started by following the guidelines here: https://t.co/Zbr0elUY5g ^FD | |
62db5bcb125b6d0a642530d09024afa6 | Delta | Customer: why is your bereavement number the same as regular reservations? Having to wait 2 hours to get answers is not helping.
Support: Hi Loran. I am so sorry for the long hold time. Please DM us via this link if we may be of any assistance via this channel. *TKR https://t.co/6iDGBJAc2m | |
a5f3fbfadb25fe6e198772f558b8822b | Uber_Support | Customer: left me hanging in an unsafe situation!!
Support: Here to help! Send us a note via https://t.co/yfZfahBCoB so we can connect. | |
4c465cd8f09b67d8c941204bd0b529e3 | AppleSupport | Customer: : Want to purchase Office365 for Mac.
1. Does that need a CD-Drive to install?
2. Do you recommend any other CD-ROM other than Apple one? It’s expensive!!
Support: You can purchase a Microsoft Office 365 license keycode online from the Apple Store: https://t.co/zBT5wYWgUA This does not come with a disc, so it does not need a disc drive. https://t.co/GDrqU22YpT | |
d868043594ee3bea26460928acd33513 | AppleSupport | Customer: Why does iOS 11.2 have such a dramatic negative effect on performance on iPhone 6s? Wife's phone still on 11.1 has much better Geekbench score. Identical phone.
Support: We’re here to give you a hand. How is your iPhone not performing as expected? Also, which apps are you using when this happens?
Customer: After updating to 11.2 I noticed several things. Siri's response time is slow. When rebooting phone after pressing last digit of passcode it pauses for several seconds before unlocking. Here are Geekbench scores. https://t.co/Eho3i2Y3nP | |
84abf7668f6b7d19953dba95d5e6bf43 | Uber_Support | Customer: i tried To reach using the but nobody answer. Several items are missing in my order
Support: We'd like to look into this. Please DM us the email associated with your account and we'll follow up.
Customer: Still no answer
Customer: What happen To my missing items ????? | |
4a90b4341cc98433c1d3d6fd8e8db3d4 | GWRHelp | Customer: home at last - my journey (London to Bristol) started at 3:30 & it’s almost 10:30 now! My husband drove from home to collect me! 😒
Support: Sorry for the disruption this evening, Sarah. You can claim compensation here: https://t.co/8wwN4POjq4 Jordan
Customer: @263387 You’re missing the point. You can’t ruin Sundays for 1,000s of people and then offer derisory delay payments. | |
a8c5ba9e353a7bd7ed2d50dd7bacafc0 | AmazonHelp | Customer: I have placed the order! But did not get the instant discount! When do I get my refund of 1500? https://t.co/c7Yhwntg5R
Support: I'm sorry to know you were unable to claim the instant discount. Please reach us from here: https://t.co/rS49hgaADF, we'll check your details and assist you. ^SV | |
a860f941cfcb54899ee728b27bdaa28a | AlaskaAir | Customer: Thank you @AlaskaAir for providing a great play area for #toddlers and #parents who need coloring books and building blocks when we #travel. https://t.co/3uS7HwUudk
Support: That's great! Looks like the little kiddo is having an awesome time. Hope you have an awesome trip, thanks for choosing Alaska! -Sean | |
109c6cc0038808b7ad7656723583afe0 | AskLyft | Customer: Major issue with one of your drivers, @115879. Please DM me. I want my “cancellation” fee back.
Support: Please send us a DM and we'd be happy to help. https://t.co/SXpdictw1A | |
97ecc5f2bbfc558d9b1f33d1a06450d0 | comcastcares | Customer: #mobile_Care why is my television service doing this. It’s been doing this off and I’m for over a week https://t.co/skJSgdiHca
Support: Can you please DM us the phone number and address on the account so we can look into this? -FRL | |
adb1ca25bd896737a61950167e17946c | Uber_Support | Customer: When you try to order @115877 & the driver THINKS HES PICKING U UP @ MCDONALDS & THEN CANCELS UR ORDER LIKE FUUUUCK UUUUU
Support: We're so sorry for the trouble. Send us a note via https://t.co/hVMgTsbFEv so we can assist. | |
61a9f1b3c3e38c56892546620004e7a8 | Uber_Support | Customer: Everyone be careful with @115873 they allow fraudulent credit card transactions. Never even heard of them until today when I see my credit card was used.
Support: Here to help! Send us a note via https://t.co/dInR3racif so our team can connect.
Customer: I’m defiantly not allowing any numbers off of my credit card to be sent you to guys again. I have never heard of this company so how do you have my info?
Support: We apologize for the trouble! Send us a DM with your email address and we'll follow up. | |
05b9fa70eeed9aaffc99586b3ebe48ee | Uber_Support | Customer: Ordered UberEATS and when my driver arrived called and texted him multiple times as well as going outside looking for him and he didn’t respond to anything and cancelled my order... @115877
Support: Here to help. Send us a note at https://t.co/StKy7B0k57 so our team can connect. | |
a8d6327e52892a46963182356dd5fbd7 | AmericanAir | Customer: absolutely nonsense
Support: We're very sorry to hear this. Please make sure you file a claim with our baggage team before you leave.
Customer: I just got home and opened my bag send me a link with to do that. This is fucking annoying.
Support: We're not able to cover fragile items in checked luggage. Please work with our airport team. | |
d2e40b7ef8d8916cfba30d580f1a584a | VirginTrains | Customer: Forcing a number of elderly customers to wait for the best part of an hour in the freezing cold outside Peterborough station last night, waiting for the rail replacement bus that was stood RIGHT THERE to open its doors and let them on, was very bad form.
Support: We're sorry to hear this. We'll pass this on to our team at @120576 who look after the services on our East Coast route ^KS | |
20e1ab36e6e0258d7066f2f7dbd561af | ArgosHelpers | Customer: @116245 Any idea when this will be available again? https://t.co/1mwiqBXBMd
Support: Hi Mark, we're expecting this to be restocked a few times this month, starting this week and again around the middle of the month. - RH | |
c8b0e3a4e900ab9a924f0082a1543b0c | UPSHelp | Customer: Judging by the number of people getting the “information unavailable” message, the @115817 tracking system apparently went kaboom. Hoping my packages don’t end up on another continent. @UPSHelp https://t.co/dmHPit8xRJ
Support: Are you not asking about the same package you asked about 1 day ago? If you have a different tracking number, please DM us. If it's the same one, your package should go out tomorrow. ^E.W. https://t.co/wKJHDXWGRQ
Customer: It was the same package. I didn’t realize UPS was tracking Twitter handles in the help system, so I was surprised you knew without asking the tracking ID. Thanks for your help, and I hope to see my package tomorrow! | |
79dd8d1460dc545befcfa33f4087c397 | AlaskaAir | Customer: Hey @AlaskaAir, are you going to add flights to Phoenix so more Huskies can cheer on @262462 at the @27919?
Support: At this time we aren’t aware of flights being added. If we do, we’ll announce on Twitter. We recommend booking your flight on what’s available. -Sean | |
a20c94091b41ba53e6f13b4e4942a28e | Delta | Customer: Wow such bad service at @Delta ! People missed their flights because your crew decided not to allow them to board at a couple of minutes before the flight took off.
Support: Hi Mell. I am so sorry for any inconvenience we may have caused. Please share your confirmation code or ticket number via this link to better assist. *TKR https://t.co/6iDGBJAc2m | |
76ded6e17adf75aadd2f71f7b4f02340 | SW_Help | Customer: on my second train of the day which is being held , for over ten minutes with no explanation. How long before I find out that I'm not entitled to a refund?
Support: @119696 Hi Nick, sorry about the delay. Which train are you on? ^MB | |
97ef4d4f6b8c6a5c2d1d5024fc9ac5db | AskPapaJohns | Customer: Thanks for quick delivery! However I did receive the wrong Pizza which was not what I ordered but too late to send back 7/10
Support: We're sorry for your pizza being wrong. Please DM us and we can open a complaint for you. Thanks! | |
c1f8eebb84070874963f3de49ace387b | AmazonHelp | Customer: Hey @115821 I’m blaming you for my depression because you said my Christmas tree would be delivered 2 days ago and guess what. It isn’t here.
Support: I'm sorry your tree hasn't arrived yet! What is the tracking information showing in Your Orders: https://t.co/Y5jpI9gRhE? ^DG
Customer: It says y’all hate me. https://t.co/U4Z2T2dstN | |
c55789ca0fb263b9ee419af76cbf94e3 | GWRHelp | Customer: any advice on trains running from London to Bristol, no information on whether they are delayed online
Support: Hello Joss. There is a train departing 2237 for Bristol Temple Meads. - Jordan
Customer: @263385 It arrives in Bristol on Christmas Eve. Which is still sooner than their bloody new trains | |
c05fd313b0f977100ff5ba93560acfa8 | AskPlayStation | Customer: I need help with something I accidently purchased. I want a refund please.
Support: Hi there. For refund info, please check the following link: https://t.co/MInrgZSl48 | |
fb23affec82179464e20568c2bd83952 | GWRHelp | Customer: have seat reservation for 1st class ticket on 21 Dec, coach D. Is this correct? D is usually standard? thx
Support: Hello Wai. You're booked onto one of our new trains! We look forward to welcoming you aboard. - Jordan
Customer: @263386 And you can sit on it for hours AND NOT GO ANYWHERE!!!!
Customer: @263386 One of the two you have running? | |
235e1e11b86a56953b5984ad01c2e7a0 | AmericanAir | Customer: flight 707 luggage compartment broke, passenger carry-on nightmare, no room for luggage, not leaving on time AGAIN, #delayed Greyhound of the Skies
Support: With short delays, we're usually able to make up the time in the air. We're very sorry for the wait.
Customer: @AmericanAir which is why you pad the flight times so heavy so it doesn't show you constantly #late I think you owe us all #freedrinks on this flight #expectingit | |
a6b9d339b86d7e8e1f665b06c3310261 | Uber_Support | Customer: just came home from #ACCChampionshipGame in Charlotte NC. Uber Cars there were so dirty and rundown. XL weren't really XL. Very disappointing!
Support: Here to help. Send us a note at https://t.co/cV94v5303R so our team can connect. | |
00ab5d96f01cd1f0cf8f5aae5bf302fb | AskLyft | Customer: In a different city & @AskLyft isn’t working with my card 🙃🙃
Support: Hi, there! Please DM us with the phone number associated with your account, and we will take a look for you. https://t.co/SXpdictw1A | |
55e395354561ed3fca8fa5bfcd49a0bd | Delta | Customer: C’mon @Delta we need to add some flights to LAX. A lot of Georgia Bulldogs want to go on our hometown airline. 😀🌹🤞🏼🙏🏼
Support: We always appreciate customers who take the time to give us their feedback. I'll pass what you've said to our Management Team. *AFM | |
bece4a8481a871a9d0755e56c1d1a670 | AmazonHelp | Customer: When @115821 prime 2 day delivery turns into 6. Then Amazon tracking tells me it will be here today but post tracking says tomorrow lol. 7 day prime shipping ftw
Support: Michael, I'm so sorry to hear that your package still hasn't arrived. Just to clarify, are you referring to USPS as the carrier? If so, then go with the tracking information on the USPS site. Does the tracking information say what kind of delivery, eg. Parcel Select? ^SY
Customer: Yes. It is parcel select.
Support: Thanks for confirming, Michael. Have you received any communication regarding a delay? If not, let's reach out to USPS for additional information on your package using the information found here: https://t.co/vqs3r4Bi7M ^FD | |
6adb56d268ba0023cfb5b93e01000637 | VerizonSupport | Customer: just wondering what the thinking was behind the decision to remove the ability to set DVR remotely was? Worst. Decision. Ever. @115722 you guys accepting new customers?
Support: We'd love to have you! Please let us know if we can assist with switching. ^DDD
Support: Hey there, that functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience. -Rox
Customer: Nice response time!
Customer: Unacceptable. Thr sole purpose of the app is to set DVR recordings remotely. I will look@to switch services. Thank you
Support: We aim to please. ^RMD
Support: I can definitely understand your frustrations. Due to a judicial ruling, we are disabling this feature while we pursue an appeal. Please let me know if you need any assistance. -Rox
Customer: How does my bill reflect the loss of my most utilized feature then | |
01ca0e2071cb6f16ad2f9efcab5b67ca | AmazonHelp | Customer: are you aware how bad the Amazon Logistics delivery service really is? Late, lost packages, lying about delivery dates are all the norm. Not at all like the rest of @115821. I'll have to start shopping elsewhere if you can't fix them. #amzl_us
Support: I'm sorry for the poor experience with your deliveries! Are you having trouble with a current order? ^DG | |
ed1c7803ea8b6f432594c61ab79e5632 | AppleSupport | Customer: Gets an IPhone8+ brand new and when I️ go to sending text messages my phone crashes and deletes my whole message I️ type out. Thanks @115858. I️ want my money back. https://t.co/GVahI0c2b1
Customer: Oh and the word I️ still comes out with a stupid fucking question mark.
Support: We'd like to look into this in more detail with you. Join us in DM with the iOS version currently installed on your iPhone. You can find it in Settings > General > About. https://t.co/GDrqU22YpT | |
9d83abe0a79397fb20137d6dc863a8c4 | AppleSupport | Customer: After installing the @115858 update, I get this dialog. I disagreed, it installed anyway and automatically reset. https://t.co/DBki2xMlSp
Support: We’d like to understand more about this. Please DM us some details. Tell us which device your using, which country you're in, and what you mean by reset, and we’ll take it from there. https://t.co/GDrqU22YpT | |
7e4db1a0dd546dc46389274693058e9f | AmazonHelp | Customer: Why did I think buying a chair from @115830 was a good idea? So that was a complete waste of 45 pounds 🙄
Support: If the order isn't what you excepted a return can be set up here if available: https://t.co/KeQ09aJB7Z ^EP | |
eb594840566894f01e419891ba14cb96 | ChipotleTweets | Customer: Lunch at @ChipotleTweets with a cheeky corona @28136 😋 https://t.co/GsVdOY8X4M
Support: Looks like you're having the best day ever. -Whit | |
eef87c92bc71da7f3135315154a1a3ef | Uber_Support | Customer: your driver took 36 mins to walk 2min journey. Delivering cold food, but you’re unable to make price adjustments at this stage? Joke!
Support: Let's take a closer look! Send us a DM with your email address so we can connect. | |
2a381583ddec771d82aa380f2eaea3f5 | Delta | Customer: is your reservation staff working? we sadly just lost someone in our family & cant get anyone to change this flight tonight
Support: Hi there. Please DM us via this link to better assist. *TKR https://t.co/6iDGBJAc2m | |
e96dff652d883d0d0632f388f7968e82 | VirginTrains | Customer: A very stylish gent picked up my #peacoat instead of his on the 9.46am from Euston to Manchester on Friday. He left his glasses in my pocket which I found layer on. What should I do with them? @VirginTrains #lostpropety https://t.co/4VHzte4bXS
Support: Oh no! Are you able to pop them back to Manchester Piccadilly at all? ^KS
Customer: No ... not going to Manchester again anytime soon. I could drop them in at Euston on Tuesday. Should I do that?
Support: Yes please, that'd be great thank you! ^KS
Customer: Will do! Thanks. I hope we can get them back to him. 🤞
Support: Us too! Thanks again ^KS | |
f942f60e198b8a13df3e21a6f9b065d0 | Ask_Spectrum | Customer: I swear @115955 is lowering my speeds just to try and get me to upgrade from ELP. 😡
Support: My apologies for the internet issues you are seeing there. I am here to help, if you can DM your account number, phone number, or home address to start. ^RL | |
6f6d8aee87aa231cc3d5d8b208816979 | ChipotleTweets | Customer: Just went to Chipotle for the first time today! How do you make it so good?
Support: We make it with a whole lotta love. -Whit | |
0717309f07761eae10c5cf7372b5c73f | Ask_Spectrum | Customer: Internet not connecting, please assist
Support: My apologies for any issues you're currently having. I'd be happy to help anyway we can. Please DM your service phone number or account number so we can access your account. ^RR
Customer: Message sent! |