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d596f3dbc9c886b60b20081e5771d8fa | ChipotleTweets | Customer: what’s up with an employee giving me only 1/4 scoop of beans?
Support: I'm not sure, but you're always welcome to ask for more. -Whit
Customer: Just feel bad asked not for extra. I don’t want to come off as a jerk. You know?
Support: We won't think you're a jerk. -AC | |
523d1343531476b64c9d636e4c5cd740 | TMobileHelp | Customer: sir when I came to TMobile sales staff said I was on the jump plan seems I'm not why is this right?.
Your staff was very helpful when the store Never put through the paperwork to pay off phone from att.
Support: @115913 We want to check this out with and ensure everything is set up properly for you, Mark. Please DM us: https://t.co/cuEwtd2epS *DanKing | |
e543b589629438da7cd366f9718b6e37 | AppleSupport | Customer: These @118845 wireless headphones suck something terrible. Breaking up and cutting up and my phone is just in my pocket. You really can’t figure out how to make a better 2 foot connection?
Support: We'd be happy to help you with your Beats. DM us and we'll get started there. https://t.co/GDrqU22YpT | |
a6769417edd92593382409ab8234a4ad | AppleSupport | Customer: why is Apple Pay Cash not working on iOS 11.2 on the iPhone X?
Support: If you're in the US, those features will require iOS 11.2 and will begin rolling out early next week. | |
a13bf4e9b34e0bd0c293458bb977ecb8 | ChipotleTweets | Customer: do you not support Android based phones? https://t.co/MAJzH3RXs8
Support: We do! -Whit
Customer: No love for them for parking then it seems...
Support: I'm sorry, we can look into getting that updated. -AC | |
0e60d697f4d3c615476b04cf7d596b08 | AmazonHelp | Customer: i ordered a torch and selected one day shipping instead of two day but it still shows tuesday instead of monday
Support: Hi! One-day shipping refers to transit time, in business days, once shipped. The time of day in which an order was placed affects when the item will be able to be dispatched. Have we missed the delivery date provided at checkout and in your order confirmation e-mail?^CH | |
e84d3393e2ec6d0c96c1cce5690d3832 | AmazonHelp | Customer: why even use usps, when they are constantly unreliable and late? Is there even a point to prime anymore, when packages are always late? https://t.co/jELKNW9kx1
Support: Anu, thank you for being a Prime member. I'm sorry to hear your Prime delivery has been delayed. Have you checked the tracking information on the USPS site? If so, can you tell me what kind of delivery it is, e.g. Parcel Select? ^SY
Customer: It doesnt say...this is the second time within last 2 months...will be returning this, since it will arrive too late
Support: I understand your frustration and I hope this didn't cause much of an inconvenience for you. If the item will arrive too late, you can refuse it upon delivery or create a return for it here: https://t.co/dGPKU5p97Y ^QJ
Customer: If amazon understood, i wouldnt keep getting late packages with a prime membership. | |
874f876a4445915ec1316695ef2ee75f | Delta | Customer: Thankful that both @Delta & @116450 have Big Little Lies because now I can finish it tonight 🙏
Support: Enjoy! *TJE | |
79b8097bf250569274892009aa884893 | Delta | Customer: probably the worst experience flying. We mistakenly purchased basic economy. At 6’6” and traveling with. 7 month pregnant wife on a flight with 8 comfort plus seats available and willing to pay to upgrade and told no. Unreal you won’t accept $ from consumer for comfort.
Support: I am sorry to learn you feel this way. We are continuously striving to provide the best service, thank you for sharing your feedback. *AFC
Customer: As an investor how can I think to support or invest in a company that won’t look to improve their bottom line through increases in revenue in any situation. Especially when the client is. 7 month pregnant woman. Not asking for freebie. Legitimate consumer.
Customer: Not even close to best service. What kind of company doesn’t take money from consumers willing to happily pay more? Ridiculous in all ways. Please do not respond to me at all. As a shareholder I’m disgusted and placing sell orders on Monday. | |
836ae386d7a0ac97907ce0f203727da9 | comcastcares | Customer: TV Stream doesn’t work with Firefox Quantum. For realz? https://t.co/sqcVqpUxu1
Support: Hi, Jeff! Thanks for reaching out. I am sorry to learn that you are experiencing trouble with the Firefox Quantum browser at this time. Are you able to test out a different browser to see if you are experiencing the same issue? -GO | |
b3af1920b951e1bc4539e5e8abf043b7 | TMobileHelp | Customer: @158861 @TMobileHelp #V30 owner here. I registered my e-mail account with the Daydream View app after receiving my View headset (thanks!), but I haven't received any email with my promotional apps / content code yet. I registered the app a week ago. Help?!
Support: I know I enjoy some sweet hookups! Toss me over a DM, lets get to work! :🤘 https://t.co/F1LcvbHvWu *DevynGalligher | |
a2027a4b0f1b51c163b0be02bcc93830 | Delta | Customer: in a window seat right now and my feet are so frozen through my shoes that I can't even feel them. How is this ok?
Support: Hi Steve. I am so sorry to hear this. Please see our flight crew for assistance. *TKR | |
dd020c0a2f119f4f2ebc9d3ad0b8893f | AmericanAir | Customer: .@AmericanAir husband has now spent 2 hours trying to reserve seats for flights operated by partner Iberian Airline to Spain. Ugh!!#PlatinumDoesntCountForPartners
Support: For seats assignments you'd need to have him contact the operating carrier. We're sorry for any issues.
Customer: Yep - that doesn’t work. You hold for 30 minutes for them to say they can’t help you for flights booked on AA website. #fail
Support: We're sorry you're having trouble getting your seats. You'll need to continue to work with the operating carrier. | |
02fad5bd92e55f01148c024e063cf5b3 | AppleSupport | Customer: Ever since I updated my phone to iOS 11.2 my phone won’t turn on. It shows the apple icon and then goes blank @AppleSupport
Customer: I’ve tried all of them and the phone won’t turn on. I only got this phone last month
Support: Let's get your phone back to working normally! Since this issue began, have you had a chance to try the steps listed here?
https://t.co/Wc5MHFZb0p
Support: Thanks for trying those steps. Since they didn't correct the problem, we can check into some other options.
Please DM us here: https://t.co/GDrqU22YpT | |
39fa43314109ee6dbba09335c6c1d11b | UPSHelp | Customer: I have a delayed package in Earth City MO for three days due to “operating conditions” no weather, road or other problems here. The package was to be delivered on 1st, and still no delivery date. Guys am 15 minutes from you place.
Support: We're truly sorry that this happened, unfortunately, we are experiencing delays due to higher than normal pkg volumes. Our centers are working to get pkgs delivered out as soon as possible. Please bear with us and continue tracking your pkg online for updates. ^E.W https://t.co/wKJHDXWGRQ
Customer: Thank you for honest update, but am not happy. | |
5da9d8cd8a72eed89caa551113413701 | Delta | Customer: Hey @Delta thanks for getting me to miss my flight. 4 agents 75 people!!!
Customer: Europe trip not many other options. 2 hour wait on the phone. Great customer service.
Support: Mike, please DM your confirmation number so we can review your trip details. Thanks. *TLT https://t.co/6iDGBJAc2m | |
8de6eb7b01486859dc29d3417496c93c | AmericanAir | Customer: Finally @AmericanAir has my type of light reading... hope there's no performance enhancing drugs in this race 😂 @263489 https://t.co/5xeIAThIUl
Support: We're so glad you're enjoying your time on board! | |
cc2c4c1c38b2c6ce4505644ff315d032 | JetBlue | Customer: #JetBlue looking for help for my cousin traveling to PR with over 300 pounds of toy & school supplies to donate without it costing too much
Support: Hi Mandy. While we may be able to help with a couple of checked bags, large donations should be made to organizations that are transporting cargo goods. | |
db5e074dc55c2d2e72c653b5fde6a01d | AskLyft | Customer: Dear @115879 this driver just treated me with so much disrespect and kicked us out and told us to cancel before the ride even started. I am SO put off by this, as I use this app frequently as well as drive. This is UNACCEPTABLE!!!!!
Support: To be immediately connected with our Critical Response Line, click the "Call Me" button and enter your number at https://t.co/93jojKlTCK. | |
c961a2f02db759ab18319db01b488177 | AmazonHelp | Customer: Guess @115821 doesn't care if our packages get stolen. What kind of delivery is this the front door is so close. https://t.co/8JlxjFqF17
Support: We'd like to have a specialist take a look into this with you. Please provide details here: https://t.co/kcC2Ahk9un ^TR | |
6e7e249e92058c7818ea0f57fb045dfc | AmazonHelp | Customer: how many ways can I tell you??!! Tired of having boxes stolen #amazon #stolenpackages https://t.co/69yXeA1StD
Support: I'm sorry the package was delivered in this manner. Please let us know who the shipper is, found here: https://t.co/r0e7LrRhKM ^SE | |
3abd63bd7a6448effb667f688dbd228f | ChipotleTweets | Customer: Still waiting for @ChipotleTweets to sponsor a College Football bowl game.. I think everyone would enjoy the #ChipotleBowl
Support: It would probably be a touchdown. -AC
Customer: Make it happen.. maybe some free chipotle for the idea ;)
Support: Hmmmm we'll see. Who you rooting for today? -AC | |
615a37bc9ddbdfc265d96dd50fdfb6b2 | VirginAtlantic | Customer: seriously!?! 15mins arguing w ur gate staff to get our hard-earned upgrade because he’d never heard of a credit card upgrade?Flyingclub site still won’t work on phones?Checked in hours ago yet app keeps asking us2check in? Sort yourselves out!! #timetoswitchtoBA
Support: I’m really sorry to hear that you had such a poor experience with us, this certainly is not typical of our normal level of service...
Please feel free to contact our Customer Relations on __email__ and they will be in touch with you shortly after. ^R
Customer: Will do - but there are issues every time we fly at the moment and I’m afraid it’s really the last straw now! | |
c791c3f725370c17b1d6cd5804290554 | Delta | Customer: answer me. Why is this a policy to take pictures of passengers before they board a flight to Ghana?! Why is this ok? #DeltaAirlines
Support: Hi FannyLou. I'll check on this now. I'll need details first, what is the flight number. I just want to verify the airport and route first. Pls follow/DM your confirmation or ticket number. *AFM https://t.co/6iDGBJAc2m | |
5d6d6336b365ef951cef6f030c653db2 | AskLyft | Customer: my driver completely lied and sent false photos saying i caused damages to his car! I called the driver and explained to him there must have been a mistake and he hung up in my face! Please look into this matter! I have been scammed. No reply to my email either!!
Support: We'll need to partner with our Support Team to help with this. Please send them a message at https://t.co/mSGO64QeBN
Customer: I have already contacted support i haven’t received a response.
Support: Can you DM us the email address you used to send them a message? https://t.co/SXpdictw1A | |
02970efee1e3ca2ac03ac3aaa66498da | AmericanAir | Customer: How about new planes or updated equipment with the #millions of $ you've made in #taxfree luggage and seat upgrade fees? #oldplanes Remembering when you provided stellar service #bottomlinefirst
Support: We're updating our fleet with new planes each month. You can see all the info here: https://t.co/Cqtk8kHZip. | |
ba766fec20ed41f58c37e75b61f45ee5 | Delta | Customer: Sandra D at international E recheck in Atlanta has made our trip amazing! @Delta ... give her a raise. She is setting the bar high!
Support: Great to hear you enjoyed our service and the flight! Hope to see you again soon Bryan. 😊 *TJN | |
abc43704ea5a3d8648bf057968861606 | comcastcares | Customer: #mobile_Care when are the outages going to be resolved at 60642?
Support: Hi, I'd like to look into this issue for you. Can you send me your address over DM? -SDL | |
0cb5fbb080f447291f9b6b22e649d2d5 | sprintcare | Customer: is the worst ever. i’ve been on the phone for over 2 hours. in that time i’ve been transfered alll around and even the manager transferred me without telling me. wtf get your shit together. this is bullshit. this is why i️ canceled my line✌🏼
Support: Hello Kylie! We hate to hear that this is happening to you. Please send us a DM the reason you called in and we would be more then happy to assist you today. -DD
Customer: i’ve repeated my problem 100000 times in over doing that. | |
8f27a9ca3c6ed84a4a33192d816733d9 | AmazonHelp | Customer: Hello! I have a Chromecast. If I sign up for Amazon Prime, will I be able to cast videos?
Support: Hi there, thanks for asking! Here's a list of our current compatible devices: https://t.co/StCm8w6fwZ ^DW
Customer: I am sad that Chromecast is not on that list. | |
74e1d4e69e328191b2b4e6125a43b139 | Delta | Customer: Classic take off of @delta 1317 after visiting with my consigliere @211 @213 https://t.co/q2ZjHnFQSg
Support: Thank you for flying Delta! *AFC | |
1aa34895eadf969f065a82c2ce1b0386 | comcastcares | Customer: having super weird cable issues. Even though I can change channels and get different audio, I get the same still picture.
Support: Hi! Thanks for reaching out! I can address the cable issues. Let’s get that fixed. Would you mind sending a DM with your full name, the name of the account if different, your full address, and the primary phone number so I can help? -GO | |
1c410d9052fc5e3b0a7d2811ec510106 | ChipotleTweets | Customer: Who needs a boyfriend when you can get a burrito this beautiful.
Amiright @ChipotleTweets?! https://t.co/tYVZz0WESL
Support: Aww, hello to you too. That looks like a good one. -AC | |
f9bf789798b49edd765234fb01ad7433 | ChipotleTweets | Customer: ty for making the bowls smaller, u suck
Support: We haven't changed the size. Sorry for any confusion. -AC | |
410beefe68fdbe973a702e41f031c4ab | TMobileHelp | Customer: When @115911 / @TMobileHelp service is so bad you can’t even run a speed test 100 feet from one of their stores. As soon as an area gets busy cell service sucks even with 2-3 bars. Costco too busy I guess? https://t.co/3By9B2zNiq
Support: Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
Customer: Will have to wait until I’m home. Can’t seem to load any web pages on this connection but tweets come through (very, very slowly)
Support: Oh wow! We definitely want to work with you to get to the bottom of this. When you get a chance to DM us, please do. We are here 24/7. *AliciaBanks | |
e1ce865f721615745415aeb8419b1a9b | AskPlayStation | Customer: I need a refund for my PS+ that auto renewed.
Support: Sorry to hear that! For refund info, please check the following link: https://t.co/MInrgZSl48 | |
1951f50764b8ecb141f2c3b378b58983 | Uber_Support | Customer: hi just placed a order promo code for first time order did not work and discount was not applied? Any help?
Support: Here to help! Send us a note via https://t.co/h3vAjBLlBH so our team can connect. | |
9b2ce4d4d7f9df84a595d26243e9a6e8 | AmazonHelp | Customer: como death note vira sakura?
https://t.co/lLSklyzFkC
Support: Olá Gustavo. Sentimos muito o acontecido. Recomendamos entrar em contato com o nosso SAC: https://t.co/qGpkDwGRhX ^HC | |
554f70b6398e40b1a4ecbeb7bee16a3a | sprintcare | Customer: I've been charged $9.99 4 months in a row for "third party charges" Playphone. I have never purchased anything from Playphone and want my $ back. Costumer service is unable to resolve this issue.
Support: Hey! Let’s get your issue solved! Please send us a DM so we can provide you with assistance. -R.S. https://t.co/rMApsV8PQY | |
2e9a233c1e6000a5f2e870204d80fb74 | AskAmex | Customer: I wanted to know where my card was?
Support: Hi Mary, Which U.S. based card do you have? Pls do not share any personal info. ^FD | |
e6a906972ff0f5a2f3a18d8762ee2eb2 | AppleSupport | Customer: Where has HDR mode gone on iPhone X @AppleSupport ?
Support: That's a great question! For the iPhone X, when you go to Settings > Photos, you'll have the option for 'View Full HDR'.
Customer: What about taking HDR photos? | |
d8858332b8caff3fcb59ecd92e7c4a4e | AmazonHelp | Customer: So much for @115830 #prime next day delivery! Ordered Sat advised delivery Sunday now told Wednesday! Why do I pay you £89 for!! Poor #CustomerService
Support: I'm terribly sorry for the delay! To confirm, have you reached out to us directly regarding this: https://t.co/oGDklGgbCZ? If so, what options or insight did we provide? ^GM | |
3ea91c97e0d74a2c8dc86ab01f73c788 | GWRHelp | Customer: - waited ~20 mins for 22:37 from #Paddington to be "prepared" - get onboard to find it a complete mess - crisp packets, etc. everywhere - you guys are a scream!
Support: Sorry to hear this, Dan. There has been major disruption this evening meaning less time to clean the train at Paddington. I'll feedback. - Jordan
Customer: @263635 You normally do it in 15. | |
622a3cae1576eb19ab94a96cef4a78d4 | Delta | Customer: I had a great time flying with @Delta to Singapore/Japan/HK but now I am GOLD ELITE and my husband isn’t #divorce @28130
Support: Your satisfaction is a great compliment to us. *AFC | |
21cc95f9185e937c80a42dfe31e27c6e | AmazonHelp | Customer: hey appear to have been charged for prime? Never used that service and haven’t bought anything from you in a year?
Support: To cancel Prime, please follow these steps here: https://t.co/YKHuP3R7db. ^DG
Customer: I’m not a member? Yet I’ve been charged for it?
Support: If you don't see a membership here: https://t.co/fZKMKIcK24, please contact us: https://t.co/JzP7hlA23B ^KB
Customer: https://t.co/dMA7YMbhfk | |
387f8e9ac311efac47881c9184e674bd | VirginAtlantic | Customer: hi what is the rules on bringing back fitness supplements from the USA to the uk?
Support: Hey Daniel, best to check with the UK Customs and Boarder department. ^R
Customer: Ok cool thanks. We have put a deposit on a villa in daven port Florida. Can we change it to one of your hotels in Orlando? | |
b72b265c1adec72430c1e031aa9602b5 | AmazonHelp | Customer: L'autoregalo del giorno. Due euro per 4000 pagine di felicità volate direttamente nel #Kindle. Poi uno dice "il profumo della carta". Sì, vabbù, ma vuoi mettere? https://t.co/FG28p16ItA
Support: L'importante è leggere tanto e bene, non importa sotto quale forma! 😊 ^EA
Customer: Order #114-2656313-5602600 ETA for december 5, not yet shipped since 25/11/2017 any news?
Support: We're unable to access your account to investigate, but orders can ship any time between now and the delivery date you were provided. Depending on where you're located, it's not unusual for an item to be shipped and delivered in the same day. Keep us posted! ^AM | |
8790d34573f9da0b2bae1168a7b02c05 | Uber_Support | Customer: hello, ive emailed support maybe ill get a quicker respond if you DM me. thanks !
Support: We're here to help! Send us a DM with your email address so we can assist.
Customer: done | |
9cb5fc83c461bc14b537b24a141011cb | Uber_Support | Customer: Does @115877 deliver edibles?
Support: We deliver the food you want, from the restaurants you love, at Uber speed. Learn more at https://t.co/6rZp3XyWol | |
a4d471c80eafdcb98f4ef3b68fde85fe | ChipotleTweets | Support: We'll see if we made an update. -AC
Customer: love u
Support: Right back atcha. -AC | |
cb4548e18fd8e143ab29d58924700cd3 | Uber_Support | Customer: HOW AM I SUPPOSED TO GET MY PHONE BACK IF YOU NEED TO CONTACT ME VIA A PHONE #. IS IT 1967 WHERE EVERYONE HAS A LANDLINE??? CAN YOU USE AN EMAIL LIKE A MODERN PERSON PLEASE? YOU CAN EVEN KIK ME AND THEN WE CAN ALSO EXCHANGE PICS. IDK I WANT MY PHONE BACK.
Support: Here to help! Follow up here - https://t.co/rOtqyWzf0B and our team will connect right away. | |
0ac574271e1eeb4244e7d6dfbeb92e05 | Delta | Customer: So @Delta still with Mechanical issues on flt1918. Now we’re racing from SNA to LAX by #Uber to catch new flight hoping to arrive tonight. @28132 @28133 @263443
Support: Please let us know if there is any way we could assist via Twitter. *AFC | |
d5b870d179d30c62f15dac6616645a54 | AmericanAir | Customer: Hey @AmericanAir look at this beautiful scene! #flight1316 seat 29A https://t.co/Q5KNtV87Yg
Support: Wow, that's a great shot! | |
44704f8dc21e34b54609f3c9dae16b26 | AmericanAir | Customer: Snagged the last first class seat on @AmericanAir PHL to STL https://t.co/zGt9UbrhXt
Support: Woohoo, we can't think of anything better, we love having you ride up front with us! | |
0295a5947f669acde32212fc2fa28e77 | comcastcares | Customer: who the fuck decided to do maintenance during the day on a weekend?
Support: Hi, I would love to help. Please DM me the phone # associated with the account & the service address. -Jules | |
9d1fc7fad6ffd0e649499bbc120c84b6 | AmericanAir | Customer: Flight AA 320 DCA to JFK delayed. Again. You’re going to loose a loyal customer with these chronic delays! #disruptive
Support: We see you've pulled back from the gate. Thanks for your patience.
Customer: Let me know if you need an I️/o psychologist to join the team to help address this issue. Seems like you struggle with this too often and I️ would bet business could be better! | |
138ca71fae554fb1a6d5b226b1342f81 | sainsburys | Customer: when does the 25% off clothing end? Thanks.
Support: Hi there, it ends tomorrow! Just over 24 hours to go, happy shopping. Chris. | |
9fa6eca00820a780d91f0954a7b6a7f2 | VerizonSupport | Customer: DSL has barely worked at all the past week and a half. Send me a modem that works! #verizon #verizonoutage #WorseThanDialUp
Support: Good evening, are you having issues from a wired or wireless connection, or both? ^RMD | |
dc0cebf6ec4b2b3ef81ebc9c481fa8c0 | Delta | Customer: what’s the best way to carry on a wedding dress for destination wedding in the Dominican?
Support: ...onboard closets, however, those are based on availability. *TJN 2/2
Support: Aw, congratulations Erin! 💒 You are able to check in the dress, however, you are also able to carry it on board with you in the aircraft and store it in one of the overhead bins above you, you may also ask one of the flight attendants in having it stored in one of the... 1/2
Customer: Thank you!!
Support: You're welcome, take care. *TMB | |
9c7197e9602c7d2f793aee2df8af13da | AmazonHelp | Customer: Listening to Winter Song by Sara Bareilles & Ingrid Michaelson, on the album: The Hotel Café presents... Winter Songs - Thanks @115833
Support: I'm so glad we could help you with such a fantastic music choice, Patrick! 🎶 ^FD | |
0e3d7bee0e0b0a6f38c414cb0f1b005a | AmazonHelp | Customer: I ordered an elgato and it hasn’t shipped yet, how long until I get it? https://t.co/z4MqdlnqIK
Support: I'm sorry your order hasn't shipped as expected! Have you received an email from us indicating a delay? Please be sure to check both spam and junk folders. ^QJ
Customer: Nope, nothing has been updated or anything. | |
2d1a9369ced2c2a30b60fa494d914c43 | AmazonHelp | Customer: I pretty much finished my Christmas shopping in one sitting. Thanks @115821
Support: You are very welcome Samantha. We appreciate you and hope that have a Happy Holiday season! ^CH | |
013e96361760bb93ae24a51d32cc6f06 | ChipotleTweets | Customer: you need to reevaluate your 3 pointeR system why the fuck does chicken count for 2 points when IM ONLY ALLOWED FUCKING 3
Support: It's meant to be for guests who get very few ingredients, like chicken and rice, or rice, beans, and cheese. -AC | |
170f22ae5acf94b0658c4dff8b0f0ee1 | Uber_Support | Customer: how is a Lincoln MKT an XL vehicle?? Third time I've been turned down because I had gear with me. I'm calling an XL so I can have access to the trunk space.
Support: Hi there! Please reach out to https://t.co/zUe0dj6yoX and our team will be in touch. | |
65c70c81266143d650592f7cfe93dfa1 | JetBlue | Customer: just want to make sure we get vouchers for no tv service on our flight from Pbi to Lga today. Tyvm
Support: Sorry to hear about the TVs. Are they out for everyone?
Customer: Whole flight had no service
Support: Thanks for confirming. Our crew will issue credits to everyone onboard.
Customer: Tyvm. Do u know how long it may take have to book another flight? Again tyvm n happy holidays 🤗🤗🤗
Support: You should see that credit in the next day or so!
Customer: Great. Again tyvm | |
5ed3c70ead872e45c8c0a3d4659c217d | AppleSupport | Customer: Can’t update or download FREE apps due to a billing problem? Wtf @115858 ?? #apple #iPhoneX
Support: Thanks for reaching out. We’d like to get you in touch with an expert from our iTunes team, so they can assist further. Use this link to get connected with them: https://t.co/SDIe7UiyJN | |
71c0861054d4566c69dda64a685d5350 | JetBlue | Customer: Why can’t every flight be like a @JetBlue flight
Support: 😏 | |
4b3302d602abbf990cf17ff8c43932a4 | AmericanAir | Customer: My wife has been sitting on an @AmericanAir flight at LAX for 40 minutes waiting to leave the gate. They just told them “we don’t have a pilot” and asked everyone to get off the plane. Yep! Sure sounds like #AmericanAirlines has fixed their pilot issues.
Support: We're sorry for her wait. If you provide the flight number, then we'll provide an update. | |
de912c57eb17aa3ad35a61095f435775 | Delta | Customer: Dinner is served on @Delta #DL1863 #LemonGrassChicken ⚜️✈️ #2MillionMiler https://t.co/BnwFYHRG5N
Support: Looks yummy! Enjoy! *HYC | |
d7a553ca3d44d65e4ec832a42455aa13 | AppleSupport | Customer: My iPhone X will not respond and it is not cold. It will not shutdown. #NotHappy
Support: We can help. Backup and update your iPhone as our article explains: https://t.co/80YRnjDFDk DM us if this continues once you're on iOS 11.2. https://t.co/GDrqU22YpT | |
0a7a943581575c934d846cfca24f3c12 | AmericanAir | Customer: Hi! I am EXP and I cancelled an award ticket on 11/14, but I still don't see the miles reimbursed to my account. How do I get help with this?
Support: Please DM the record locator this is for, and we'll take a look. | |
424adef72be94b9f215bc33cb2b74be0 | AppleSupport | Customer: When my Mac loves @7846 so much that it won't let me close her vids 😅😂 https://t.co/o8uDeXLRGp
Customer: @AppleSupport please can you help? It won't actually close
Support: Thanks for reaching out to us. We understand wanting to get this closed. Are you able to quit the program by selecting command + Q? | |
2c0160e169772dbfeabb3d5720ffe052 | AmazonHelp | Customer: Thanks @115830 for ensuring that my Sunday was utterly wasted. Maybe telling me the item wasn’t coming would have been an idea??
#fail #customerservicefail https://t.co/CH6Aj2eDH5
Support: I'm sorry for the delay. Typically, late packages arrive the next business day. If it's not received tomorrow, please give us a call or chat to look into options: https://t.co/JzP7hlA23B ^KB
Customer: The reason I had a Sunday delivery is because I work on weekdays. Nobody will be here tomorrow.
My point was that you already knew it had gone to the wrong carrier facility, but rather than say it wasn’t coming you continued to say it was out for delivery, but late.
Support: We strive to meet the delivery dates given at checkout. Unforeseen circumstances may arise causing delays. We can make sure this is reported to our Transportation team. Send us the details here: https://t.co/hApLpMlfHN ^EP | |
0b334c866672e3dea4f92953eb7533c1 | Ask_Spectrum | Customer: I need help with switching from expensive fios
Support: Thank you for reaching out. Unfortunately, my department does not have direct access to any pricing or package changes. We would love to have you as customer. You can contact one of our representatives at 800-892-4357 to start service. - SPS
Customer: Ok thanks
Support: You are welcome. - SPS | |
5aa2011f7d43741c6894bc3c94bae12c | SouthwestAir | Customer: Cool for @SouthwestAir to give shout out to newly married couple on our flight from DCA to BNA. Ovations from the entire plane
Support: We love celebrating our Customers! Thanks for sharing the moment w/ us, Chris. ^CT | |
3b76cb6b1db5edffa10f26473c2997be | Delta | Customer: I got on my @Delta flight and asked for some water while we were still boarding because I have a headache and the flight attendant not only got me water but gave me some Tylenol too! Great service from the crew on DL2544!
Support: That's wonderful to hear, Kat. Thanks for the shout-out. I'm so glad our in-flight crew took good care of you! *TLT | |
522e487e6d0ab1d3e1680128a4046013 | AmericanAir | Customer: In moments like is why I only travel with @AmericanAir and not @116450 😐
Support: We're always happy to have you on board, Will. | |
ec6bdee6eca4f5f2c82b75ab37dc7e2c | AmericanAir | Customer: you are two for two on my family trip to NYC with Mechanical issues.. How bout you upgrade your fleet my gosh??
Support: We see you should be arriving in early today, Brian. We appreciate your loyalty. | |
a95f91fe8bb60bd6e6d4cfc865ca9580 | VerizonSupport | Customer: This is the best chat bot experience I’ve had so far. Simple use case of forgetting which plan I had but answer was so fast and clean. Nice @VerizonSupport https://t.co/M6nzWlQBLM
Support: Thanks for the tweet! We'll refer this to our wireless colleagues @115990 since we handle Fios and DSL accounts. ^DDD | |
be09394ec30cc0a2e146ad422467027d | AskLyft | Customer: I've now had three Baltimore Lyft drivers push "arrived" button to pick me up at a completely different location then my pin. My location is clearly marked. You're lucky I'm not disabled and can walk a few blocks to get my ride...
Support: Hi Tori, we're sorry to hear about this. Can you DM us more details about the ride so we can take a look? https://t.co/SXpdictw1A | |
46adf152c156d20b4031f26e32f361ee | UPSHelp | Customer: What's going with your delivery guys? Waiting for a package that was suppose to be delivered on friday. Nothing yet.
Support: Delays are due to excessive holiday volume. Please be advised that we are making every effort and working diligently to ensure timely deliveries. Continue tracking your package on https://t.co/I6LlCC0nht. ^AM https://t.co/wKJHDXWGRQ | |
2358ce4d6b6c2dd922d5a96666fb6b95 | AmazonHelp | Customer: Qualcuno di voi ha un Kindle di 8 generazione? È possibile che non riesca ad aumentare la luminosità? Sto impazzendo 🤔🤬 #kindle
Support: Prova a vedere se questa pagina può esserti utile: https://t.co/9NImIbBtET. ^EA
Customer: Grazie! Mi compaiono le tre icone sopra (Modalità Aeroplano, Sincronizza il mio Kindle e Tutte le impostazioni) ma non mi compare la parte sotto con “Illuminazione”. https://t.co/fn2Qjhz5e9
Support: In questo caso il nostro Servizo Clienti è a tua disposizione per assistenza qui: https://t.co/HCCLW1abyJ. ^EA
Customer: Grazie gentilissimi peccato che sia la prima volta che apro il kindle (appena comprato)!
Support: Restiamo a tua completa disposizione per qualsiasi informazione, a presto! 😊 ^EA | |
fe6ac80867d68fc2f5f942fe97fce51f | AmazonHelp | Customer: how does your app fail to include the QR codes for thank yous in your camera utility. It's so frustrating for me to remember the steps to scan it in when it should be under camera scan options & isnt. https://t.co/3gEGIjoVwl
Support: Thank you for sharing your experience with us. We'd like to pass this a long to the proper team. Please send us an e-mail here: https://t.co/hApLpMlfHN following this sequence: Prime and Something else> More non-order questions> Give Amazon feedback> Opportunities. ^KB | |
4f3fea9e91f7a87972ce3f6b714001b9 | JetBlue | Customer: help us out at Logan please. 25mins waiting for bags = big bummer. Nothing has come out yet.
Support: Thanks for your patience! They should be out soon. | |
0ef418b1d27329c3b88b1e4d57045ef6 | HPSupport | Customer: https://t.co/QGhkrZ4a5L
Support: Hi Jessica. Thanks for tweeting. I'd like to help. Please share your printer model or product number in direct message for further assistance. Please use the link to send us a Direct Message for further assistance https://t.co/N4mKcbyEKG.
Thanks! ^Vinod. https://t.co/a2xkfCrUG1 | |
ac9a164909f101c8e93595655f65ff26 | AmericanAir | Customer: We meet again @AmericanAir. I guess it’s at a stalemate, because I refuse to get smaller and you refuse to accommodate with seat sizes
Support: Have you tried upgrading to Main Cabin Extra seats, Paul. | |
0aa112d5e61e6e3ef9dbbed955242007 | AmericanAir | Customer: I have flights booked which occur during your computer glitch of allowing more pilots to have these dates off. Any updates?
Support: We're happy to say that all flights have assigned crew and we don't anticipate cancellations. | |
45bae3256cf46e3bb9c6f66832ce5286 | AppleSupport | Customer: Hi @AppleSupport
Not impressed with your later IOS 11...
Clickable items “flashing up” and moving on a touch screen (ie “the dock”) is exceptionally frustrating.
Likewise with the newer IOS touch-keyboards.
I’m at the point where I’m putting my Apple devices down, angry.
Support: We want to be sure that everything is working as it should on your iOS devices. DM us with some more details of the features that aren't working well for you, and we'll take a look at your options. https://t.co/GDrqU22YpT | |
9916b455d22d47ef4144de25e3ba2699 | VerizonSupport | Customer: I like your internet speeds, but everytime I move or have to call you all, it is THE most frustrating process!
Support: No need to call when we are right here 24/7 and available super fast. Anything we can do for you right now? ^RMD
Customer: Calling over and over (which is what happened last year when I moved!
Customer: AND they can’t even explain well why I’m getting two diff pieces of information, or ensure to me that this will be rectified without me
Customer: I was told yesterday I could, then I call back and get the run around, departments closed, etc
Customer: Yes! I want to do a self install at my address I moved to this weekend
Support: Let's get you some help. Please follow and DM us at your convenience. ^DDD | |
79b36a03b169fba473cad5673b158e57 | AmericanAir | Customer: My wife and infant were denied early boarding by staff AGAIN. Clearly not an airline for families.
Support: We do all possible to accommodate preboarding requests. We're sorry it wasn't available this time. | |
fbe99b32eed3c90ee14d0e6f5f8b5327 | AmazonHelp | Customer: is this really how you ship the razor scooters? Do they not ship in the Razor box? https://t.co/dbCStBmuM6
Support: Some items on our website do ship in their manufacturer-provided packaging or wrapping. When ordering, you'll see this message on our product page: "This item's packaging may indicate what is inside. To cover it, select Ship in Amazon box on the checkout page." ^JR | |
27d0263fa92988a6cbe0999e9b472837 | GWRHelp | Customer: WHY are all your trains cancelled and delayed @GWRHelp
Support: Hello Bethan. Where are you travelling from please? Which service? - Jordan | |
52586ea70f8781c9d544e9272eede6f2 | AppleSupport | Customer: is there a way you could add the option to stop auto play when getting into the car beside turning off Bluetooth? Non-Apple play cars
Support: We're always happy to help. As long as the Bluetooth is on, it will search for the connection and connect to the car, which will ultimately start the music. We don't have a feature that will automatically block the Bluetooth connection without turning it off. | |
3492d66b980b79913e52b1736ad5b388 | Delta | Customer: love that y'all have in flight entertainment. Just wish it had closed captioning.
Support: Thank you! We truly appreciate your feedback. *TLT | |
01ece5deb128f5b3dd881a758737ec9a | AmazonHelp | Customer: une semaine que les delais ne sont pas respectés pour 100% de mes commandes....
A quoi bon payer l'abonnement prime?
Support: Bonsoir, désolée pour cela, avez-vous un souci avec une livraison en cours je vous prie ?
^KE | |
39594d34637069e810cc73572ddd4417 | AmazonHelp | Customer: me ponía que iba a llegar el 2, luego el 5 y ahora me pone el 11... cuando me va a llegar? Estoy a punto del suicidio https://t.co/otTZOq8cqX
Support: Mario, ¿podrías por favor indicarnos si este pedido fue gestionado por Amazon directamente o por un vendedor externo? ^CB | |
8f34fe5d67cb1fc6ed646fe94110d7ab | AmazonHelp | Customer: La primera pregunta recibirá un descuento del 15% en su siguiente compra en Amazon
@116928 verdad?
Support: Hola, Raikuzu. ¿Podrías por favor decirnos a qué promoción te refieres? ¿Tienes un enlace a la misma que puedas enviarnos? ^CB
Customer: No tio, todo era un malvado plan para atraer a la gente a mi curioscat y para que así me hagan preguntas MUAJAJAJAJA. No olvideis pasaros y dejar una pregunta. Gracias
https://t.co/amwBuQsYOb
Posdata: habeis estado rápidos respondiendo al tweet haha mereceis mas salario
Support: Esperamos que tu plan malvado funcione al 200%😈😁 De parte nuestra te deseamos la mejor de las suertes.🙃 Saludos. ^HC | |
9b59e3c570a232fc864e333f51d7e724 | Uber_Support | Customer: I can’t fuck with @115877 anymore. They tried me the last two times 🤬
Support: Here to help! Send us a DM with your email + details so we can follow up. | |
3bfbb81107f1aa4801f8eb3e01189c34 | AmericanAir | Customer: Thanks for the gorgeous view tonight @AmericanAir ! https://t.co/5QFQ20bjmR
Support: Thanks for joining us on board! We love taking a peek at your #AmericanView. | |
232e89dc14a7cbe1ebdfeb02bb339284 | AmericanAir | Customer: Not so fast @AmericanAir we are back at the gate with no A/C wish you were right but sadly not so much... https://t.co/Bu8wMuvoNx
Support: Our apologies, it looks like our info wasn't the most current. We'll get an update for you and get back with you. |