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{'doc_id': '0011', 'turn': '2', 'tweet_ID': '1245047985655943168', 'url': 'https://web.archive.org/web/20150914230440/https://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html', 'url_utterance': '@GuyWalkie I apologize for your experience. Can you try recreating preferences https://web.archive.org/web/20150914230440/https://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html first, and if that does not work, doing a clean install after uninstalling with CC cleaner https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ? Let me know if you ned more info or assistance. ^PK'} | [{'client': 'GuyWalkie', 'datetime': '2020-03-26T19:56:58.000Z', 'message': 'adobe animate crashed 4 times today. wonderful.', 'tweet_ID': '1243265707640590336'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-26T19:56:58.000Z', 'duration': '22:02:08.0', 'messageCount': '2', 'sessionID': 'zcnTmArg6Np3PpYEsGDB'} |
{'doc_id': '0539', 'turn': '2', 'tweet_ID': '1245031932796289024', 'url': 'https://web.archive.org/web/20191215164155/https://help.yahoo.com/kb/SLN2070.html', 'url_utterance': '@k_squirrels It looks like you received a sign-in attempt.I recommend securing your account by following this link https://web.archive.org/web/20191216151735/https://help.yahoo.com/kb/secure-yahoo-account-sln2080.html I also recommend checking out this link that will provide info on how to tell a real Yahoo communication from a fake one https://web.archive.org/web/20191215164155/https://help.yahoo.com/kb/SLN2070.html'} | [{'client': 'k_squirrels', 'datetime': '2020-03-31T14:17:35.000Z', 'message': '@Yahoo need help logging into a locked account, the sign-in helper doesn’t work. It’s my dads work email that someone hacked and he has important work in there to access! Please!', 'tweet_ID': '1244992239425794049'}] | {'company': 'YahooCare', 'conversationDateTime': '2020-03-31T14:17:35.000Z', 'duration': '02:37:44.0', 'messageCount': '2', 'sessionID': 'RcvWhIJVb3BVQabQvvw0_2'} |
{'doc_id': '1398', 'turn': '2', 'tweet_ID': '1240031968085135360', 'url': 'https://web.archive.org/web/20200328063155/https://support.playstation.com/s/article/CE-36244-9?language=en_US', 'url_utterance': '@j1ck_ Here to help! It seems like the downloaded data may have been corrupted during the download process on your console, take a look at this article: https://web.archive.org/web/20200328063155/https://support.playstation.com/s/article/CE-36244-9?language=en_US and follow the resolution steps.'} | [{'client': 'j1ck_', 'datetime': '2020-03-17T21:42:37.000Z', 'message': '@AskPlayStation I keep getting the error code (CE-36244-9) when I try to download Call of Duty Modern Warfare. Please help?', 'tweet_ID': '1240030804475916288'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-17T21:42:37.000Z', 'duration': '21:00:46.0', 'messageCount': '2', 'sessionID': 'tUyIMdK5bt6xBTo25o89'} |
{'doc_id': '1740', 'turn': '4', 'tweet_ID': '1234707344166137857', 'url': 'https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html', 'url_utterance': "@wangqieer Hi there, sorry to hear about this. Would you mind resetting Photoshop's preferences & see if it helps?xa0See: https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html You may want to backup your settings beforehand:xa0https://helpx.adobe.com/in/photoshop/using/preset-migration.html Thanks, ^Akash"} | [{'client': 'wangqieer', 'datetime': '2020-03-02T19:24:45.000Z', 'message': 'why #photoshop get stuck so often this week, any idea??? @Adobe @Photoshop', 'tweet_ID': '1234560290995527680'}, {'agent': 'AdobeCare', 'datetime': '2020-03-02T22:39:32.000Z', 'message': "@wangqieer Hi there, that shouldn't be happening, let's make it right! Would you mind telling us the version of Photoshop you're working with?nDoes it get stuck while saving files or while using a specific tool? ^Sahil", 'tweet_ID': '1234609312821108736'}, {'client': 'wangqieer', 'datetime': '2020-03-03T00:46:46.000Z', 'message': '@AdobeCare Thank you for replying. I’m using 21.1.0 Released version. It gets stuck almost every time when I use eye dropper tool with my tablet pen. It shows the circle running like forever. I’m wondering if there could be a tiny bug. Any thoughts?', 'tweet_ID': '1234641329516400640'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-02T19:24:45.000Z', 'duration': '09:44:20.0', 'messageCount': '4', 'sessionID': 'MUuQuSId26nV2PoESk9u'} |
{'doc_id': '1908', 'turn': '2', 'tweet_ID': '1239648876321280000', 'url': 'https://web.archive.org/web/20200402141142/https://support.playstation.com/s/article/Download-PlayStation-Store-Purchases-to-the-PS4?language=en_US', 'url_utterance': '@Steven61361755 Hi, glad to help! Please make sure that you are logged into the account used to purchase the game. Deactivate/reactivate your PS4 as primary, restore licenses: https://manuals.playstation.net/document/en/ps4/settings/license.html and try to download the game from the website. Steps can be found here: https://web.archive.org/web/20200402141142/https://support.playstation.com/s/article/Download-PlayStation-Store-Purchases-to-the-PS4?language=en_US'} | [{'client': 'Steven61361755', 'datetime': '2020-03-16T18:02:23.000Z', 'message': '@AskPlayStation My account is [email protected]. I reinitialized my PS4 and after I logged back into my PS account Arkham knight VR disappeared from my library. What gives?', 'tweet_ID': '1239612993438199817'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-16T18:02:23.000Z', 'duration': '02:22:35.0', 'messageCount': '2', 'sessionID': 'pWaBQKGZ1YSqI8aOfgUZ_2'} |
{'doc_id': '1896', 'turn': '4', 'tweet_ID': '1242174888779137026', 'url': 'https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm', 'url_utterance': '@justinctang We can definitely understated your concern. We recommend speaking to our Online Sales Advisors for more information on this specific issue. Please follow the link to begin: https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm'} | [{'client': 'justinctang', 'datetime': '2020-03-23T19:18:37.000Z', 'message': '@AppleSupport I need help with my account. I signed up for the iphone upgrade program in September and have been paying a monthly "iPhone Upgrade Program" payment. Now I'm told I'm not on the program. No one seems to be able to help. Anyone? link', 'tweet_ID': '1242168894124486656'}, {'agent': 'AppleSupport', 'datetime': '2020-03-23T19:26:00.000Z', 'message': "@justinctang Thanks for reaching out to us. We're here to help. We recommend speaking to one of our Online Sales Advisors, so they can verify your account and continue troubleshooting this issue. Please follow the link to begin: https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm", 'tweet_ID': '1242170753954525188'}, {'client': 'justinctang', 'datetime': '2020-03-23T19:29:47.000Z', 'message': "@AppleSupport I have. Several. Everyone keeps running around and hasn't been able to solve such a simple issue. I just found out someone else has the same issue, but they won't even help him either.", 'tweet_ID': '1242171704496906240'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-23T19:18:37.000Z', 'duration': '00:23:49.0', 'messageCount': '4', 'sessionID': 'CkYP8RgbwjnOmSsdYB1T_2'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1244634767749939200', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@HughFWKenyon Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'} | [{'client': 'HughFWKenyon', 'datetime': '2020-03-30T13:24:55.000Z', 'message': '@RockstarSupport my game can’t load online mode even if I load into single player first. I’ve reinstalled windows, all of my drivers are up to date, reinstalled GTA, validated game files but nothing is working. (Non-steam version)', 'tweet_ID': '1244616596498284547'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-30T13:24:55.000Z', 'duration': '01:12:12.0', 'messageCount': '2', 'sessionID': 'Oj8EuR1JS7epECsOOLO9'} |
{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1234950613571710976', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@robneedsyou If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *SR'} | [{'client': 'robneedsyou', 'datetime': '2020-03-03T21:13:28.000Z', 'message': '@RockstarSupport hi, I redeemed a Megladon Shark card on GTA 72hrs+ and still have not received my in game money. Help please! 😫', 'tweet_ID': '1234950040554262528'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-03T21:13:28.000Z', 'duration': '00:02:17.0', 'messageCount': '2', 'sessionID': 'yccQlBgZJw5ECFJoD97i_2'} |
{'doc_id': '9417', 'turn': '4', 'tweet_ID': '1229168729373712384', 'url': 'https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console', 'url_utterance': '@Alijah34913166 For some troubleshooting for your PlayStation 4 issue please refer to: https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console *MS'} | [{'client': 'Alijah34913166', 'datetime': '2020-02-16T22:12:24.000Z', 'message': '@RockstarSupport I cant get into Gta online because it claims that I dont have the required files to play Gta online?', 'tweet_ID': '1229166666623352832'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-16T22:13:02.000Z', 'message': '@Alijah34913166 Please let us know what platform you are playing on so we may assist further. *MM', 'tweet_ID': '1229166824241221632'}, {'client': 'Alijah34913166', 'datetime': '2020-02-16T22:17:38.000Z', 'message': '@RockstarSupport PlayStation 4', 'tweet_ID': '1229167984490491907'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-16T22:12:24.000Z', 'duration': '00:19:28.0', 'messageCount': '4', 'sessionID': 'mjz890PWnoSGCvL0I3yY'} |
{'doc_id': '2421', 'turn': '2', 'tweet_ID': '1220064452583796739', 'url': 'https://web.archive.org/web/20200407162915/https://www.dropbox.com', 'url_utterance': '@Rudzymn Hi there, thanks for reaching out! Are you able to access the site using https://web.archive.org/web/20200407162915/https://www.dropbox.com instead? Let us know if using a different browser, or incognito website works. Also, does the issue persist if you change network? Thanks!'} | [{'client': 'Rudzymn', 'datetime': '2020-01-22T19:14:34.000Z', 'message': '@Dropbox been struggling to access https://www.dropbox.com/?landing=dbv2 for a week now. keeps saying "Unable to reach site" i can open it on my mobile, but not on the laptop(OS). i've tried to uninstall but now cant even install again because i cant access the site. Internet working 100%.', 'tweet_ID': '1220062216243773440'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-01-22T19:14:34.000Z', 'duration': '00:22:04.0', 'messageCount': '2', 'sessionID': 'sVnyN6wK0eD4MT8Sozu4'} |
{'doc_id': '8840', 'turn': '8', 'tweet_ID': '1224544750365220864', 'url': 'https://helpx.adobe.com/in/photoshop/kb/submit-crash-reports.html', 'url_utterance': "@strigafox Hi there, I know that's really frustrating when the app is crashing, sorry about that. Would you mind submitting the crash report for Photoshop so that we can analyse it? Also, share your Adobe ID so that we can pull up the records. See https://helpx.adobe.com/in/photoshop/kb/submit-crash-reports.html Thanks, ^Akash"} | [{'client': 'gnvievemeh', 'datetime': '2020-02-03T14:40:50.000Z', 'message': "i swear, if @Photoshop makes my computer crash again, @Photoshop / @Adobe should buy me a new computer because they're update p much ruined any possibility in using the program without my computer suddenly crashing.", 'tweet_ID': '1224341983491022851'}, {'agent': 'AdobeCare', 'datetime': '2020-02-03T15:58:24.000Z', 'message': '@strigafox (2/2) Once you have uncheckd the option, please relaunch Photoshop & let us know if that helps.nYou can also try the steps mentioned here: https://web.archive.org/web/20200401222235/https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.htmlnThanks! ^NM', 'tweet_ID': '1224361501814816769'}, {'client': 'gnvievemeh', 'datetime': '2020-02-03T15:59:32.000Z', 'message': "@AdobeCare apparently you guys can't read. i have done all that you have recommended 20 TIMES. i've talked to reps on your end, i've spoken to people about it and there is legitimately no reason why my computer should be crashing when i want to make a gif.", 'tweet_ID': '1224361788906426368'}, {'agent': 'AdobeCare', 'datetime': '2020-02-03T23:11:35.000Z', 'message': '@strigafox Hi there, sorry to hear about Photoshop crashing when you make a gif, does it crash while exporting the gif from save for web panel? Please check out this article and see how it goes. https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError Thanks! ^Sahil', 'tweet_ID': '1224470515227791363'}, {'client': 'gnvievemeh', 'datetime': '2020-02-03T23:13:47.000Z', 'message': '@AdobeCare nope. crashes when i attempt to size it, adjust, smart filter and save. even after opening the clip and putting it into frames, it crashes. suffice to say, any help is flawed.', 'tweet_ID': '1224471072814223360'}, {'agent': 'AdobeCare', 'datetime': '2020-02-04T00:00:23.000Z', 'message': '@strigafox Hi, do you have a case number that we can review to find out which troubleshooting steps that have been performed so far? Do you have any external tablets connected to Photoshop? nDoes the crashing only happen with this one certain gif file or all gifs? ^SV', 'tweet_ID': '1224482798645469185'}, {'client': 'gnvievemeh', 'datetime': '2020-02-04T00:41:38.000Z', 'message': "@AdobeCare i do not considering it was deleted, but yes. if i'm making frames into layers, it crashes. and it's starting to get so irritating that i'm about finished with the program as a whole.", 'tweet_ID': '1224493177467494401'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-03T14:40:50.000Z', 'duration': '13:25:44.0', 'messageCount': '8', 'sessionID': 'QIGfrimKokORdElXIPU7_2'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1242119734717485057', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@theblackogmaxb If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'} | [{'client': 'theblackogmaxb', 'datetime': '2020-03-23T15:59:36.000Z', 'message': '@RockstarSupport I purchased two Great White shark cards. The first one I purchased said I claimed it but the money was never deposited into my account. I purchased another one and that one did not deposit money either. I would like a refund or my money deposited immediately', 'tweet_ID': '1242118810091638784'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-23T15:59:36.000Z', 'duration': '00:03:40.0', 'messageCount': '2', 'sessionID': 'eNZJBOtBxlC2Fm5uGBlB_2'} |
{'doc_id': '1685', 'turn': '8', 'tweet_ID': '1242834975508045824', 'url': 'https://web.archive.org/web/20200401213256/https://support.google.com/youtube/answer/2802168', 'url_utterance': '@Karan16114779 If your channel has been suspended, then you will not be able to recover your account. You may also be prohibited from accessing, possessing, or creating any other YouTube channels. More about this here: https://web.archive.org/web/20200401213256/https://support.google.com/youtube/answer/2802168'} | [{'client': 'Karan16114779', 'datetime': '2020-03-10T16:18:17.000Z', 'message': '@TeamYouTube hi i want to know when will my youtube account will be activated again. It is suspended due to community guidelines.', 'tweet_ID': '1237412468344762368'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-10T16:32:49.000Z', 'message': "@Karan16114779 Thanks for reaching out – suspended channels can only be reinstated after a successful appeal. Here's more info about account terminations, including how to appeal (if you think it's a mistake): https://web.archive.org/web/20200401213256/https://support.google.com/youtube/answer/2802168", 'tweet_ID': '1237416129397735425'}, {'client': 'Karan16114779', 'datetime': '2020-03-10T16:36:14.000Z', 'message': '@TeamYouTube @TeamYouTube i have already appealed and told that i have not done nothing so that I violate the community guidelines my google account was been logged in by some unknown device and i was not knowing. And then my appeal is rejected.', 'tweet_ID': '1237416987120238592'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-10T17:07:04.000Z', 'message': "@Karan16114779 To confirm, do you still have access to your email? If not, you can try to regain access here: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin It's best to use a device/brownser that's normally used to access the acct. Here's more helpful tips: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973nnLet us know how it goes!", 'tweet_ID': '1237424744980516865'}, {'client': 'Karan16114779', 'datetime': '2020-03-10T17:13:59.000Z', 'message': '@TeamYouTube @TeamYouTube i have recovered my google account and all the services including google my business but still not able access youtube due to community guidelines strike.', 'tweet_ID': '1237426486014926849'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-10T18:09:56.000Z', 'message': "@Karan16114779 Sorry to hear this – appeals are carefully reviewed, and if the appeal is rejected, there's nothing more we can do. We're here if you have more questions.", 'tweet_ID': '1237440567862349824'}, {'client': 'Karan16114779', 'datetime': '2020-03-25T14:39:37.000Z', 'message': '@TeamYouTube @TeamYouTube so is there any time limit that my account will be suspended. Or any chance that in future my account will be activated', 'tweet_ID': '1242823458045579264'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-10T16:18:17.000Z', 'duration': '-23:07:06.', 'messageCount': '8', 'sessionID': '0O26P7FdQhRu9DE4UhOd_3'} |
{'doc_id': '8443', 'turn': '6', 'tweet_ID': '1233583273168789505', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Brianwilli20 Please create a support ticket so we may assist you one-on-one. https://support.rockstargames.com/categories *TB'} | [{'client': 'Brianwilli20', 'datetime': '2020-02-29T01:32:21.000Z', 'message': '@RockstarSupport keep getting this error when trying to play online with friends? link', 'tweet_ID': '1233565637236187142'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-29T01:42:30.000Z', 'message': "@Brianwilli20 Could you please let us know which platform you're experiencing this issue on? *TB", 'tweet_ID': '1233568192284561410'}, {'client': 'Brianwilli20', 'datetime': '2020-02-29T01:50:57.000Z', 'message': '@RockstarSupport Xbox one', 'tweet_ID': '1233570319270588419'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-29T01:56:04.000Z', 'message': '@Brianwilli20 Please have a look at the article here to see if it helps solve the issue:xa0https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One *TB', 'tweet_ID': '1233571607064588288'}, {'client': 'Brianwilli20', 'datetime': '2020-02-29T02:40:58.000Z', 'message': '@RockstarSupport Tried them, none helped', 'tweet_ID': '1233582905265475584'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-29T01:32:21.000Z', 'duration': '01:10:04.0', 'messageCount': '6', 'sessionID': 'K6fpKpN8ihkbiQxPtuB8_2'} |
{'doc_id': '9714', 'turn': '4', 'tweet_ID': '1241072503470141442', 'url': 'https://support.rockstargames.com/articles/205778987/GTAV-PC-General-Troubleshooting-Installation-Issues-Crashes-Freezes-Poor-Performance', 'url_utterance': '@VerecziG Please try the steps outlined in this article to resolve your PC issue: https://support.rockstargames.com/articles/205778987/GTAV-PC-General-Troubleshooting-Installation-Issues-Crashes-Freezes-Poor-Performance *MS'} | [{'client': 'VerecziG', 'datetime': '2020-03-20T18:21:37.000Z', 'message': '@RockstarSupport I cant login to my GTA Online characker for 1 months now.', 'tweet_ID': '1241067386125549568'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-20T18:25:02.000Z', 'message': "@VerecziG Could you please let us know which platform you're experiencing this issue on? *MS", 'tweet_ID': '1241068246054449154'}, {'client': 'VerecziG', 'datetime': '2020-03-20T18:26:08.000Z', 'message': '@RockstarSupport PC', 'tweet_ID': '1241068523365052418'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-20T18:21:37.000Z', 'duration': '00:30:20.0', 'messageCount': '4', 'sessionID': 'QIWbQyErPFdnSLwpo2Ho'} |
{'doc_id': '8065', 'turn': '2', 'tweet_ID': '1233489536468037633', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@Scarlet56944296 We can help with that. Please use this link to make a ticket: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *MS'} | [{'client': 'Scarlet56944296', 'datetime': '2020-02-28T20:27:29.000Z', 'message': '@RockstarSupport Hello good people at RG! I am having a problem recieving mail about password reset and for some reason all your websites takes forever to load. Any alternative for this?', 'tweet_ID': '1233488917128777728'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-28T20:27:29.000Z', 'duration': '00:06:25.0', 'messageCount': '2', 'sessionID': 'jTMpKglEdHbvZSrEpWJF'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1227743661322100737', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@OyolaRamiro Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MM'} | [{'client': 'OyolaRamiro', 'datetime': '2020-02-12T23:57:02.000Z', 'message': '@RockstarSupport nI have a problem that does not start me gta v from steam I get the window of rockstar launch for 5 seconds but then it closes unexpectedly and I tried to verify the files from steam and verify the files from a program I need solution my pc is not so old', 'tweet_ID': '1227743447844622336'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-12T23:57:02.000Z', 'duration': '00:00:51.0', 'messageCount': '2', 'sessionID': '0qn2NRPVJJjGoNjyEgbZ_2'} |
{'doc_id': '1691', 'turn': '4', 'tweet_ID': '1242306138902802435', 'url': 'https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1', 'url_utterance': "@ThatTroyChriest Hi Troy, we've got your back. Could you share your system specifications (CPU, GPU, RAM, OS)? Try opening another project and check if you are getting the issue. In the meantime, try resetting the preferences of Premiere Pro. https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nLet us know. Thanks.^NKush"} | [{'client': 'ThatTroyChriest', 'datetime': '2020-03-23T02:14:54.000Z', 'message': '@AdobePremiere @Adobe Get your shit together. We got beef rn.', 'tweet_ID': '1241911265955434498'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T21:00:36.000Z', 'message': "@ThatTroyChriest Hi there, I understand your frustration. We'll make sure this gets sorted out. Could you share more details? ^Shivangi", 'tweet_ID': '1242194557871194116'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-24T01:29:05.000Z', 'message': '@AdobeCare Inserting clips into the timeline makes it not respond. Unlinking clips makes it not respond. The connection between editing a clip in audition takes 20 minutes and exporting with maximum depth and max render quality, will cause a disk full error when I have 1000’s of gigs free.', 'tweet_ID': '1242262124023427072'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-23T02:14:54.000Z', 'duration': '11:20:29.0', 'messageCount': '4', 'sessionID': 'jBZ5IQYw7DsuChgbgjOO'} |
{'doc_id': '0358', 'turn': '2', 'tweet_ID': '1193173506059423744', 'url': 'https://web.archive.org/web/20190923163341/https://www.godaddy.com/help/troubleshoot-accepting-my-domain-name-account-change-32160', 'url_utterance': "@FelipeOvalle Hi Felipe, It sounds like the receiving account still needs to approve the domain into the account. They should have received an email to accept, if they didn't they can accept it within the account following these steps: https://web.archive.org/web/20190923163341/https://www.godaddy.com/help/troubleshoot-accepting-my-domain-name-account-change-32160 ^Lisi"} | [{'client': 'FelipeOvalle', 'datetime': '2019-11-09T14:01:19.000Z', 'message': '@GoDaddyHelp Hi, I think I have some issues with a domain transfer from another GoDaddy account. Since tuesday the status still in "Account change in progress". What can I do for complete the change?', 'tweet_ID': '1193166682866569219'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2019-11-09T14:01:19.000Z', 'duration': '00:53:41.0', 'messageCount': '2', 'sessionID': 'SMA4a8P5XbL4iFRWScvO'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1242892834593624065', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': "@KarseTtv While we're unable to process Java refund requests here, please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Please remember to attach your Transaction ID for quicker help. For Bedrock (Windows 10) refunds, please visit https://beta.support.xbox.com/contact-us ^SA"} | [{'client': 'KarseTtv', 'datetime': '2020-03-24T13:00:08.000Z', 'message': '@MojangSupportni bought the wrong version of minecraft so can i get a refund so i can get the version that i want??', 'tweet_ID': '1242436033792401410'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-24T13:00:08.000Z', 'duration': '06:15:10.0', 'messageCount': '2', 'sessionID': 'GFXuYSEVBMP4hqQhwxEU'} |
{'doc_id': '1758', 'turn': '7', 'tweet_ID': '1242950283010990087', 'url': 'https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644', 'url_utterance': "@ATOM_Planet That is so weird. Thanks for sharing all the details of what you're experiencing. Mind sharing this using our feedback tool? Here are the steps: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644 This will help us prioritize and further check the issue."} | [{'client': 'ATOM_Planet', 'datetime': '2020-03-25T19:09:08.000Z', 'message': "@YouTube hey uhhh I appreciate that new features are being implemented and all, but why can my tv get hijacked by my family member's phone. They aren't logged into my account! How is this possible!?", 'tweet_ID': '1242891284060217344'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-25T19:39:37.000Z', 'message': '@ATOM_Planet Hmm, does this happen when casting to your TV? Depending on your settings, devices in the same network may overlap. nnLet us know if this is not the case.', 'tweet_ID': '1242898953114394627'}, {'client': 'ATOM_Planet', 'datetime': '2020-03-25T19:42:38.000Z', 'message': "@TeamYouTube I'm not casting. I'm using my ps4 to watch YT, but my family seems to be initiating a cast via cellphone. While I can see how this is the cellphone user's fault, how can this be PREVENTED? This person has hijacked our living room AmazonFirestick and now my PS4!", 'tweet_ID': '1242899713004908545'}, {'client': 'ATOM_Planet', 'datetime': '2020-03-25T19:44:52.000Z', 'message': '@TeamYouTube I'll notice my volumes being adjusted remotely and then my Queue cleared, then new video starts playing. All 3 actions were not done by me, the "host". I didn't approve any access. That's why I'm confused.', 'tweet_ID': '1242900276035629057'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-25T20:33:10.000Z', 'message': '@ATOM_Planet Thanks for clarifying – you can check this resource on how you linked devices can be removed: https://web.archive.org/web/20200309033212/https://support.google.com/youtube/answer/3230451 Let us know if this helps!', 'tweet_ID': '1242912430549798916'}, {'client': 'ATOM_Planet', 'datetime': '2020-03-25T20:45:44.000Z', 'message': '@TeamYouTube I checked the person's phone, under their settings, under "watch on TV".- my ps4 shows up on the list asking for a LINK. It's not currently connected. Two, never has this person done the on screen "code exchange" with the ps4, meaning a link was never made in the first place.', 'tweet_ID': '1242915592438534144'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-25T19:09:08.000Z', 'duration': '03:54:27.0', 'messageCount': '7', 'sessionID': '8CqhRZC4oJuoow6bbCqo_2'} |
{'doc_id': '1228', 'turn': '2', 'tweet_ID': '1242478074148552711', 'url': 'https://web.archive.org/web/20200311211644/https://support.google.com/youtube/answer/7687980?hl=en', 'url_utterance': "@akfallible We know our automated system can make mistakes, so please continue to request for a manual review if you think there's an error. More about it here: https://web.archive.org/web/20200311211644/https://support.google.com/youtube/answer/7687980?hl=en If you experience specific issues with the program, reach out to Creator Support: https://support.google.com/youtube/answer/3545535"} | [{'client': 'akfallible', 'datetime': '2020-03-24T13:19:09.000Z', 'message': "@TeamYouTube Hey, I'm confused by my self-certify rating. I've rated 19 videos in a row accurately. 2 were wrongly demonetized by an automated review, but then approved for full ads by a human review. Is there a way to fix this? Thanks! link", 'tweet_ID': '1242440821334474752'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-24T13:19:09.000Z', 'duration': '02:28:02.0', 'messageCount': '2', 'sessionID': 'OnbBMbdmgzn2k3w0aAFq'} |
{'doc_id': '1178', 'turn': '4', 'tweet_ID': '1242539974890860545', 'url': 'https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050', 'url_utterance': '@kan_gaming Thanks for the screenshot – have you tried entering the playlist URL instead? Also, make sure that your browser is updated, and clear your cache & cookies: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050nnLet us know how it goes!'} | [{'client': 'kan_gaming', 'datetime': '2020-03-24T15:58:37.000Z', 'message': "Whenever I try to edit my channel page and add a playlist to a tab the created playlists doesn't have any of mine in it. Just a blank list now @TeamYouTube", 'tweet_ID': '1242480951898357760'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T16:22:48.000Z', 'message': '@kan_gaming Thanks for reaching out – are you doing it from the main app or through YouTube Music? You can also share screenshots so we can take a closer look. Keep us posted.', 'tweet_ID': '1242487036944289794'}, {'client': 'kan_gaming', 'datetime': '2020-03-24T19:34:35.000Z', 'message': "@TeamYouTube I'm trying to showcase my own playlist on my channel. Here's a screenshot. As you can see none of my own playlists I've created show up for me to choose and manually placing the URL generates an error. link", 'tweet_ID': '1242535298757799936'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-24T15:58:37.000Z', 'duration': '06:11:37.0', 'messageCount': '4', 'sessionID': 'gGRdGqPPPaPp3gtIaD9T'} |
{'doc_id': '8577', 'turn': '6', 'tweet_ID': '1237024899870404611', 'url': 'https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial', 'url_utterance': '@sfmnemonic Mike, if you initiated the trial, and you’re the only member, it would mean that you’re the team admin. The steps here https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial should do the trick. Let us know!'} | [{'client': 'sfmnemonic', 'datetime': '2020-03-09T02:34:15.000Z', 'message': '@dropbox @DropboxSupport It seems to be more difficult than it should be to downgrade from a free trial of Dropbox Pro to regular old Dropbox (which I had before). The process seems designed to make you think you might lose Dropbox functionality altogether.', 'tweet_ID': '1236842707752026113'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-09T07:08:29.000Z', 'message': '@sfmnemonic Hey Mike, sorry for any confusion caused. Can you tell us more about your experience? We’d like to forward your feedback to our team. Thanks!', 'tweet_ID': '1236911721861853184'}, {'client': 'sfmnemonic', 'datetime': '2020-03-09T13:43:24.000Z', 'message': '@DropboxSupport The instructions tell me how to remove someone from the team, but not how to end the team setup and revert to my prior subscription.', 'tweet_ID': '1237011103135252480'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-09T13:47:21.000Z', 'message': '@sfmnemonic Thanks for getting back. Are these the instructions you followed: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial Could you also clarify if your files were added to a team folder or if they were added to the purple folder in your account named after you? Keep us posted!', 'tweet_ID': '1237012099777343489'}, {'client': 'sfmnemonic', 'datetime': '2020-03-09T14:23:12.000Z', 'message': '@DropboxSupport My files were added to the purple folder.', 'tweet_ID': '1237021121054113798'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-09T02:34:15.000Z', 'duration': '12:03:58.0', 'messageCount': '6', 'sessionID': '7AySkP1iqN2M8o7Y3Dev_2'} |
{'doc_id': '2399', 'turn': '2', 'tweet_ID': '1243237704625795077', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@indieprice Hi Catti. We are sorry to hear about that. Dropbox subscriptions are set to autorenew until they are cancelled. Would you like to contact us in regards to your charges on: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support so that we can assist through our Support Platform? Keep us posted!'} | [{'client': 'indieprice', 'datetime': '2020-03-26T17:58:34.000Z', 'message': 'Would love @Dropbox to stop charging me for a deleted account for a deleted email address!', 'tweet_ID': '1243235912202383361'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-26T17:58:34.000Z', 'duration': '07:41:02.0', 'messageCount': '2', 'sessionID': 'qOCDvRAaW18Su6CJBohA'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1244046503301259268', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@LucasLukitax Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *TB'} | [{'client': 'LucasLukitax', 'datetime': '2020-03-28T23:30:45.000Z', 'message': '@RockstarSupport Hi Rockstar, I have a problem, I bought the game by steam, and when I start it, it enters the rockstar game launcher, I enter my account and it does not let me do anything, nor enter.', 'tweet_ID': '1244044285412073473'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-28T23:30:45.000Z', 'duration': '00:08:49.0', 'messageCount': '2', 'sessionID': 'GwK55EhYwCZ071zmDlTF'} |
{'doc_id': '1824', 'turn': '5', 'tweet_ID': '1148506141669888000', 'url': 'https://web.archive.org/web/20200401234010/https://blog.zoom.us/wordpress/2019/07/08/response-to-video-on-concern', 'url_utterance': "@paulapivat Hi Paul, just FYI we've published our response also on our blog here: https://web.archive.org/web/20200401234010/https://blog.zoom.us/wordpress/2019/07/08/response-to-video-on-concern"} | [{'client': 'paulapivat', 'datetime': '2019-07-09T04:21:18.000Z', 'message': '@zoom_us are you going to get on this? link', 'tweet_ID': '1148447008547491841'}, {'agent': 'zoom_us', 'datetime': '2019-07-09T04:28:10.000Z', 'message': '@paulapivat Hello Paul, we appreciate your shared concern. Unfortunately there appears to be a considerable amount of misinformation circulating. For more details please share contact info here: https://support.zoom.us/hc/en-us/requests/new we’d be glad to reach out to provide clarification & answer questions', 'tweet_ID': '1148448736474873856'}, {'client': 'paulapivat', 'datetime': '2019-07-09T04:39:45.000Z', 'message': '@zoom_us Hello, I just submitted a request. Given the public nature of this concern, feel free to share any info/recommendation publicly. Thank you link', 'tweet_ID': '1148451653256790016'}, {'client': 'paulapivat', 'datetime': '2019-07-09T07:41:58.000Z', 'message': '@zoom_us Update: Zoom had released a public statement on July 8th. Of the alleged risk, I'm told "we have no indication that this has ever happened." --> Precautionary steps: automatically mute microphone🎙️ + turn off video📹 (set as default setting). link', 'tweet_ID': '1148497508475162624'}] | {'company': 'zoom_us', 'conversationDateTime': '2019-07-09T04:21:18.000Z', 'duration': '03:54:59.0', 'messageCount': '5', 'sessionID': 'JW5I1uSlIcwJ75TY0IjE_2'} |
{'doc_id': '1997', 'turn': '2', 'tweet_ID': '1159887538963865600', 'url': 'https://web.archive.org/web/20200403083737/https://www.dropbox.com/business/pricing', 'url_utterance': '@probonoattorney Hello there, thanks for asking this question. Unlimited file recovery history is a feature that only old Dropbox accounts have. All our new Dropbox accounts limited version history. See the Business version history offered : https://web.archive.org/web/20200403083737/https://www.dropbox.com/business/pricing We hope this helps.'} | [{'client': 'probonoattorney', 'datetime': '2019-08-09T17:51:58.000Z', 'message': '@DropboxSupport Online chat didn’t know anything & suggested I reach out to support. You guys wanted me to sign back up. I’m looking for least expensive unlimited data backup (inactive archive not I/O) for one person. Current prices seem higher than before.', 'tweet_ID': '1159885041876398080'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-08-09T17:51:58.000Z', 'duration': '01:20:14.0', 'messageCount': '2', 'sessionID': 'un0soePwDN1ihEVZ0Dge'} |
{'doc_id': '2007', 'turn': '2', 'tweet_ID': '1240037785857335297', 'url': 'https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759', 'url_utterance': '@Kholod656 Thanks for alerting us to that scam email! If you still have the message, forward it to [email protected] for our teams to investigate. You can learn more about identifying phishing attempts below: https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759 https://web.archive.org/web/20200307133645/https://support.apple.com/en-us/HT201679'} | [{'client': 'Kholod656', 'datetime': '2020-03-17T20:07:02.000Z', 'message': '@AppleSupport what ‘s mean that?? link', 'tweet_ID': '1240006753594597378'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-17T20:07:02.000Z', 'duration': '02:03:19.0', 'messageCount': '2', 'sessionID': 'BngreyXKh3PWJVxygS4o'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1232330983770394627', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Jaynt2003 Please open a ticket and we would be happy to help you personally: https://support.rockstargames.com/categories *SR'} | [{'client': 'Jaynt2003', 'datetime': '2020-02-25T15:45:33.000Z', 'message': 'I been trying to play gta online since day before yesterday both on pc and PS4 I can story mode but not online please help @RockstarGames @RockstarSupport link', 'tweet_ID': '1232330801863200768'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-25T15:45:33.000Z', 'duration': '00:50:41.0', 'messageCount': '2', 'sessionID': 'sjBvl1NYjdF8zjCG2anB'} |
{'doc_id': '1657', 'turn': '2', 'tweet_ID': '1242931497079889920', 'url': 'https://web.archive.org/web/20200401203825/http://apple.co/GetSupport', 'url_utterance': '@imusicalyssia12 We’ve got your back, and know how important going over your recent purchase is. We’d like to share steps on the page here on how to view your purchase history: https://web.archive.org/web/20191101234910/https://support.apple.com/en-us/HT204088 Reach out for more details: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'imusicalyssia12', 'datetime': '2020-03-25T20:26:00.000Z', 'message': "@AppleSupport I'm trying to buy something in an app with my iTunes credit but it's pending? How long does it usually take, or will I be given back what I paid?", 'tweet_ID': '1242910628655828992'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-25T20:26:00.000Z', 'duration': '01:22:56.0', 'messageCount': '2', 'sessionID': 'X8m2khOY0dCTN5uzmEmX_2'} |
{'doc_id': '1102', 'turn': '2', 'tweet_ID': '1243983268673925120', 'url': 'https://web.archive.org/web/20200308233524/https://support.google.com/youtube/answer/188038', 'url_utterance': "@Rishi_Muni Thanks for letting us know – it's up to the owner of the channel if they choose to add skippable / non-skippable ads. These are usually pretty short ads, learn more about them here: https://web.archive.org/web/20200308233524/https://support.google.com/youtube/answer/188038nnAlso, feel free to send your feedback about this specific format."} | [{'client': 'Rishi_Muni', 'datetime': '2020-03-28T10:16:04.000Z', 'message': '@YouTube Your skip ads button is not working. I know this is intentionally done. Then remove the button.', 'tweet_ID': '1243844297578778625'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T10:16:04.000Z', 'duration': '10:42:36.0', 'messageCount': '2', 'sessionID': 'nabJQoX1RnkgUAORS88K'} |
{'doc_id': '1657', 'turn': '2', 'tweet_ID': '1242944981481947136', 'url': 'https://web.archive.org/web/20200401203825/http://apple.co/GetSupport', 'url_utterance': '@iamoremiracle Hey there! We’d like to help point you in the right direction for this. To begin, check out your account with the steps here: https://support.apple.com/en-us/HT203005 If you still have issues, contact our billing team: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'iamoremiracle', 'datetime': '2020-03-25T21:45:06.000Z', 'message': '@AppleSupport 🙄 why y’all not accepting my mf card ? link', 'tweet_ID': '1242930536030638083'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-25T21:45:06.000Z', 'duration': '00:57:25.0', 'messageCount': '2', 'sessionID': 'jJ9aJe3X4TEB94VsexSB_2'} |
{'doc_id': '9516', 'turn': '2', 'tweet_ID': '1229291548426285056', 'url': 'https://support.office.com/en-us/article/receiving-email-from-blocked-senders-in-outlook-com-265923a0-b52c-4157-92c8-370385215da1', 'url_utterance': '@TheAnikun 2/2 article: https://support.office.com/en-us/article/receiving-email-from-blocked-senders-in-outlook-com-265923a0-b52c-4157-92c8-370385215da1 Feel free to update us with the results. -Mitch'} | [{'client': 'TheAnikun', 'datetime': '2020-02-17T02:14:42.000Z', 'message': '@MicrosoftHelps @Microsoft @Outlook can we get the Outlook Filtering system repaired, i can add a domain to the blocked list and still recieve emails from said domains', 'tweet_ID': '1229227641015881728'}] | {'company': 'MicrosoftHelps', 'conversationDateTime': '2020-02-17T02:14:42.000Z', 'duration': '07:34:59.0', 'messageCount': '2', 'sessionID': 'nMje4fGSDeQwrbw4wY7t'} |
{'doc_id': '2138', 'turn': '2', 'tweet_ID': '1245527667354537985', 'url': 'https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105', 'url_utterance': '@dmitch_tahoe We have taken steps to combat price gouging on the site. Visit here https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace for details. If you do see any listings that are price gouging, you can also report on the site. See here https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105 for steps on how to report. ~Ryan'} | [{'client': 'dmitch_tahoe', 'datetime': '2020-04-01T11:36:15.000Z', 'message': '@AskeBay @AskeBayn I thought you were pulling all of these price gaugers.. https://www.cnbc.com/2020/03/06/ebay-bans-sales-of-all-face-masks-and-hand-sanitizers.htmlnnThere is still an abundance of these listings. link', 'tweet_ID': '1245314025887424512'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-04-01T11:36:15.000Z', 'duration': '14:08:56.0', 'messageCount': '2', 'sessionID': 'NzRnMg10KGuSxLrPupjM_2'} |
{'doc_id': '8104', 'turn': '8', 'tweet_ID': '1158323709272305666', 'url': 'https://www.dropbox.com/support/email/dropbox_app/submit', 'url_utterance': '@VicoDrive Could you try contacting our support team directly from the following link? https://www.dropbox.com/support/email/dropbox_app/submit They’ll be able to investigate this matter further from there on. Hope this helps!'} | [{'client': 'VicoDrive', 'datetime': '2019-08-01T17:26:54.000Z', 'message': "@DropboxSupport nothing syncs anymore I'm not seeing the DB icon, uninstall always says it failed, tried reinstalling regular and offline installer and still no icon. What else can I try?", 'tweet_ID': '1156979632354279424'}, {'agent': 'DropboxSupport', 'datetime': '2019-08-01T17:32:28.000Z', 'message': '@VicoDrive Hi there, thanks for reaching out. We’d recommend trying an Advanced Reinstall of the app by following the steps here https://web.archive.org/web/20191017064958/https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall . Let us know if that helps, thanks!', 'tweet_ID': '1156981033922891778'}, {'client': 'VicoDrive', 'datetime': '2019-08-01T17:49:50.000Z', 'message': "@DropboxSupport I looked through the steps and one of them says to uninstall DB. I can't get past that. Just keeps saying that uninstall has failed but the meter never grows anymore so I just have to cancel out", 'tweet_ID': '1156985402462482433'}, {'agent': 'DropboxSupport', 'datetime': '2019-08-01T17:58:56.000Z', 'message': '@VicoDrive Hi again! Please open the Task Manager and check Processes to see if there are any Dropbox processes preventing Dropbox from being removed from your device. Additionally, please check the article here https://web.archive.org/web/20190805054930/https://help.dropbox.com/installs-integrations/desktop/uninstall-dropbox if you’re having trouble uninstalling the app. Thanks!', 'tweet_ID': '1156987694884564994'}, {'client': 'VicoDrive', 'datetime': '2019-08-01T18:09:01.000Z', 'message': "@DropboxSupport I did try that and closed everything DB related before uninstalling but same problems. Looked at your link and it's the basic instructions assuming it can be uninstalled without a problem, which I can't do either", 'tweet_ID': '1156990230370627584'}, {'agent': 'DropboxSupport', 'datetime': '2019-08-01T18:11:34.000Z', 'message': '@VicoDrive Hi again. In the article we sent, there’s a section “If you’re having trouble uninstalling the Dropbox app, follow these steps:” . Could you please review that? Thanks!', 'tweet_ID': '1156990873613361157'}, {'client': 'VicoDrive', 'datetime': '2019-08-04T22:57:25.000Z', 'message': "@DropboxSupport I've tried each of the solutions all the way to running the uninstall as administrator, I still get Uninstall Failed. Any other thoughts?", 'tweet_ID': '1158149972682006530'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-08-01T17:26:54.000Z', 'duration': '17:00:53.0', 'messageCount': '8', 'sessionID': 'i8i15emhIbwW8KIAoUSW_3'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1231995685131767808', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@caspian12507593 If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'} | [{'client': 'caspian12507593', 'datetime': '2020-02-24T07:47:35.000Z', 'message': '@RockstarSupport I’m on Xbox one x', 'tweet_ID': '1231848130875994112'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-24T07:47:35.000Z', 'duration': '09:46:20.0', 'messageCount': '2', 'sessionID': 'WDRTRN7vWz7dt7azhggy_2'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1238549193997922305', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@mirmasomi Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'} | [{'client': 'mirmasomi', 'datetime': '2020-03-13T10:39:16.000Z', 'message': '@RockstarSupport i play on pc! pls help me its been a month now, still cant play!', 'tweet_ID': '1238414315356672005'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-13T10:39:16.000Z', 'duration': '08:55:57.0', 'messageCount': '2', 'sessionID': 'NshtK17pAImuKRXknNPQ_2'} |
{'doc_id': '1259', 'turn': '2', 'tweet_ID': '1236354189409869824', 'url': 'https://web.archive.org/web/20200314225110/https://support.apple.com/en-us/HT201400', 'url_utterance': "@ne_em1121 We've got you covered. Let's look at this together. If you restart your MacBook, does the issue still happen? This article has some steps for when you can’t connect to the App Store. Can you see if it helps? https://web.archive.org/web/20200314225110/https://support.apple.com/en-us/HT201400"} | [{'client': 'ne_em1121', 'datetime': '2020-03-07T17:32:14.000Z', 'message': '@AppleSupport After I updated my MacBook to the latest update ( Catalina ) I downloaded a few apps then app store stopped working! How can I fix it ? Please help me! link', 'tweet_ID': '1236343917844496387'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-07T17:32:14.000Z', 'duration': '-07:01:44.', 'messageCount': '2', 'sessionID': 'peJugF1guD7aOc2yXnmg'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1244764605571829764', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@WesleyDeal101 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *TB'} | [{'client': 'WesleyDeal101', 'datetime': '2020-03-30T23:08:58.000Z', 'message': '@RockstarSupport i try loading into Online but i get a message saying “Could not download files required to play GTA Online...” I have tried removing my acc from rock* launcher but nothing. also restarted my PC, nothing. help?', 'tweet_ID': '1244763577606701058'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-30T23:08:58.000Z', 'duration': '00:04:05.0', 'messageCount': '2', 'sessionID': '9j0oTYRjrHdyMthdZbhk_2'} |
{'doc_id': '1637', 'turn': '2', 'tweet_ID': '1245016319373737987', 'url': 'https://web.archive.org/web/20200401202352/http://amzn.to/NAReturns', 'url_utterance': "@hackdba Hi, thanks for reaching out to us. The best way to check available return options is to visit the Returns Centre on 'Your Account'. You can see this here: https://web.archive.org/web/20200401202352/http://amzn.to/NAReturns I hope this helps. ^TH"} | [{'client': 'hackdba', 'datetime': '2020-03-31T15:30:00.000Z', 'message': '@Amazon If I have a return label that was meant for a Kohls store what do I need to do in order to return a defective item since their locations are closed?', 'tweet_ID': '1245010463072583687'}] | {'company': 'AmazonHelp', 'conversationDateTime': '2020-03-31T15:30:00.000Z', 'duration': '03:04:34.0', 'messageCount': '2', 'sessionID': 'WQyehTxDSiK4Rl6StIFI'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1243184126120861696', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@amienzero Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'} | [{'client': 'amienzero', 'datetime': '2020-03-26T14:28:36.000Z', 'message': "@RockstarSupport please help i cannot login using rockstar games launcher. the 'You'll need a new app to open this about link' pops up. i've removed and reinstall twice but still the same pop up appears. link", 'tweet_ID': '1243183071240708099'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-26T14:28:36.000Z', 'duration': '00:04:11.0', 'messageCount': '2', 'sessionID': 'LssySQ3v5fwlVqYM7fex_2'} |
{'doc_id': '0695', 'turn': '2', 'tweet_ID': '1144147022880149504', 'url': 'https://web.archive.org/web/20200121112349/https://help.dropbox.com/teams-admins/team-member/customer-support-levels', 'url_utterance': '@ThaReal_MrSnoop @thareal_mrsnoop Hi there. Please note that phone support is only available to admins on our Dropbox Business teams. You can check the available support channels depending on your plan, as well as the expected response times here https://web.archive.org/web/20200121112349/https://help.dropbox.com/teams-admins/team-member/customer-support-levels . 1/2'} | [{'client': 'ThaReal_MrSnoop', 'datetime': '2019-06-27T06:57:15.000Z', 'message': '@DropboxSupport someone is gonna call me and explain how to get ALL my pictures and albums back,!!!! I just made them yesterday during cancer treatment with help and after visiting your site 1 m*king time , everything is gone...my journey surviving cancer, my grandma death..', 'tweet_ID': '1144137601772904448'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-06-27T06:57:15.000Z', 'duration': '02:22:49.0', 'messageCount': '2', 'sessionID': 'fEJSLGRcwZ0p73MN4Cfr'} |
{'doc_id': '0389', 'turn': '2', 'tweet_ID': '1203793373129269248', 'url': 'https://web.archive.org/web/20191007110729/https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468', 'url_utterance': "@dingdongalong1 Please review https://web.archive.org/web/20191019232037/https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963 to confirm refund eligibility. If refundable, you'll first need to cancel and remove the service using https://web.archive.org/web/20191007110729/https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468 Once canceled and removed from your account, you can contact our live support to assist with a refund request. ^CG"} | [{'client': 'dingdongalong1', 'datetime': '2019-12-08T20:05:56.000Z', 'message': '@GoDaddy I am sure I turned off auto renewal last year. My credit cards just been charged for $200 for domains I dont want. I didnt see any of your emails. Guess I have to stake this on the chin. Just putting this photo as proof, in case this auto renews next year. link', 'tweet_ID': '1203767686825758722'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2019-12-08T20:05:56.000Z', 'duration': '01:42:04.0', 'messageCount': '2', 'sessionID': 'JSGA8VPfA4Onp2hRImIU_2'} |
{'doc_id': '8884', 'turn': '5', 'tweet_ID': '994290350901653504', 'url': 'https://beta.support.xbox.com/contact-us', 'url_utterance': '@BiffTFinancial Totally understand how frustrating this can be! However, reaching out to the live chat team will be the next step to take for this billing issue. We recommend reaching out to them again to connect with a new agent when you get a chance https://beta.support.xbox.com/contact-us ^TJ'} | [{'client': 'BiffTFinancial', 'datetime': '2018-05-09T16:16:05.000Z', 'message': '@XboxSupport Greetings, fraudulent company! You charged me 7 times for the same thing over 3 days last week, and your site and "customer service" are a real laugh, no progress in over an hour. Care to help?', 'tweet_ID': '994249660268244992'}, {'client': 'BiffTFinancial', 'datetime': '2018-05-09T17:10:52.000Z', 'message': "@Microsoft Greetings! I'm having some trouble with a fraudulent billing issue, and neither your website support nor @XboxSupport have been able to assist. What should I do?", 'tweet_ID': '994263446798651393'}, {'agent': 'XboxSupport', 'datetime': '2018-05-09T17:34:40.000Z', 'message': '@BiffTFinancial Hey there! Thanks for reaching out to us & so sorry to hear about this experience! For a billing issue like this, we recommend reaching out to the live chat team as they would have the proper tools/resources to look deeper into this https://beta.support.xbox.com/contact-us ^TJ', 'tweet_ID': '994269432951267328'}, {'client': 'BiffTFinancial', 'datetime': '2018-05-09T18:00:51.000Z', 'message': '@XboxSupport Hey, Fraudulent Billing Practices, Inc. (@Microsoft @XboxSupport) - I already tried this terrible site to no avail. Any other idea?', 'tweet_ID': '994276022542532608'}] | {'company': 'XboxSupport', 'conversationDateTime': '2018-05-09T16:16:05.000Z', 'duration': '02:41:42.0', 'messageCount': '5', 'sessionID': 'jffC5wyc5p180ghOFE1c_2'} |
{'doc_id': '9072', 'turn': '6', 'tweet_ID': '1234504613690269696', 'url': 'https://support.rockstargames.com/articles/200148776/How-to-clear-your-Browser-Cache-on-PC', 'url_utterance': '@laurenmck1802 Try clearing the browser cache. Please refer to our steps here: https://support.rockstargames.com/articles/200148776/How-to-clear-your-Browser-Cache-on-PC *MS'} | [{'client': 'laurenmck1802', 'datetime': '2020-03-02T13:29:49.000Z', 'message': '@RockstarSupport I’m trying to get into gta online and it’s saying the servers are down.', 'tweet_ID': '1234470971744100354'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-02T15:28:49.000Z', 'message': '@laurenmck1802 Please let us know what platform you are playing on so we may assist further. *MS', 'tweet_ID': '1234500917606731776'}, {'client': 'laurenmck1802', 'datetime': '2020-03-02T15:34:43.000Z', 'message': '@RockstarSupport Xbox one', 'tweet_ID': '1234502403082326016'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-02T15:35:54.000Z', 'message': '@laurenmck1802 Please try the steps outlined in this article to resolve your Xbox One issue: https://support.rockstargames.com/articles/204233953/Basic-Troubleshooting-for-the-Xbox-One-Console *MS', 'tweet_ID': '1234502700118790149'}, {'client': 'laurenmck1802', 'datetime': '2020-03-02T15:41:46.000Z', 'message': '@RockstarSupport It’s not loading at all', 'tweet_ID': '1234504176685735937'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-02T13:29:49.000Z', 'duration': '02:13:41.0', 'messageCount': '6', 'sessionID': 'w9rU4HzPQb2aFVDknUOS_2'} |
{'doc_id': '1084', 'turn': '2', 'tweet_ID': '1245848114637963265', 'url': 'https://web.archive.org/web/20200308202649/https://support.google.com/adsense/troubleshooter/1094206', 'url_utterance': "@Atis_Serbestt Hi there – if you're having trouble with the address verification for your AdSense account, here's a troubleshooter to help you: https://web.archive.org/web/20200308202649/https://support.google.com/adsense/troubleshooter/1094206 If you're still experiencing issues, reach to our Creator Support: https://support.google.com/youtube/answer/3545535 Hope this gets resolved!"} | [{'client': 'Atis_Serbestt', 'datetime': '2020-04-02T22:17:10.000Z', 'message': '@TeamYouTube hello. I cannot verify the address for my Adsense account. Mail because in Turkey, does not work because of the corona. Can you help me verify my address? What should I do please :( https://www.youtube.com/channel/UCq2HIECmckjQGN6I_PX6ooA?view_as=subscribernhttps://www.google.com/adsense/start', 'tweet_ID': '1245837707265245184'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-02T22:17:10.000Z', 'duration': '00:41:21.0', 'messageCount': '2', 'sessionID': 'vt1sPEzJwRGgVSk7gvmA'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1231246944250580994', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@TheCrazyNinja16 Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'} | [{'client': 'TheCrazyNinja16', 'datetime': '2020-02-22T06:16:46.000Z', 'message': '@RockstarSupport The Casino missions as well as the Casino Heist won’t start. I get as far as the frosty loading screen and then nothing.nnI’m playing on PC through Steam', 'tweet_ID': '1231100501065777152'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-22T06:16:46.000Z', 'duration': '09:41:55.0', 'messageCount': '2', 'sessionID': 'wa6uidmc5Xov10hfHZeQ'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1154351109819047943', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@Mosaramabodu2 Hi Mosaramabodu. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'} | [{'client': 'Mosaramabodu2', 'datetime': '2019-07-25T10:28:36.000Z', 'message': "Someone is trying to hack my account but I'm waiting 4 Google", 'tweet_ID': '1154337649320177665'}] | {'company': 'Google', 'conversationDateTime': '2019-07-25T10:28:36.000Z', 'duration': '00:53:30.0', 'messageCount': '2', 'sessionID': 'xHs1YZfpUfsVJ6bYwQWZ_2'} |
{'doc_id': '2116', 'turn': '10', 'tweet_ID': '1245547417996603395', 'url': 'https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html', 'url_utterance': "@brinylon Hi there, sorry to hear about this. I'd recommend contacting Adobe live support on https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html Click on the chat icon at the bottom to begin the conversation. Our team will be able to troubleshoot faster this way. Thanks! ^AM"} | [{'client': 'brinylon', 'datetime': '2020-03-30T08:29:53.000Z', 'message': "AAAARGH! Fuck you @Adobe, stay away from my fonts! I don't want YOUR fucking fonts! I have my own font management, and your stupid dialogue box crashes Indesign. IDIOTS.", 'tweet_ID': '1244542351516762112'}, {'agent': 'AdobeCare', 'datetime': '2020-03-30T18:37:40.000Z', 'message': "@brinylon Hi there, we're so sorry about the crashing! I know that's really frustrating. Can you provide more detail on what’s going on? We're happy to help troubleshoot if you'd like. ^SB", 'tweet_ID': '1244695303661518850'}, {'client': 'brinylon', 'datetime': '2020-03-30T22:55:52.000Z', 'message': "@AdobeCare Okay, first: typekit is disabled in the Creative Cloud preferences. When I open an Indesign doc, FontExplorer should pop up and ask to load the fonts. But instead I get a typekit dialogue box. Which won't close, the buttons don't respond. My only option is to force quit Indesign.", 'tweet_ID': '1244760282842480641'}, {'agent': 'AdobeCare', 'datetime': '2020-03-31T23:52:12.000Z', 'message': '@brinylon Oh no! Did you try resetting preferences already? If not, please try the steps shared here(https://helpx.adobe.com/in/indesign/using/setting-preferences.html). Resetting preferences will also remove all the custom settings. You can take a backup of the folders in case you want to. Location is mentioned in the article. ^SB', 'tweet_ID': '1245136848999141376'}, {'client': 'brinylon', 'datetime': '2020-04-01T12:34:36.000Z', 'message': "@AdobeCare I did try resetting preferences, it doesn't matter. I do notice this happens when I open a second Indesign doc. It seems to disable the fonts that are currently loaded by FontExplorer, and throws up the missing fonts dialogue box, which is unclickable.", 'tweet_ID': '1245328712326881281'}, {'agent': 'AdobeCare', 'datetime': '2020-04-01T16:14:47.000Z', 'message': '@brinylon Hi there, are these system fonts or fonts provided by your font manager? If they are installed on your system directly, you can try turning off your font manager (for testing purpose only) and check how it goes. Thanks! ^SB', 'tweet_ID': '1245384123822243840'}, {'client': 'brinylon', 'datetime': '2020-04-01T17:13:17.000Z', 'message': '@AdobeCare The fonts are provided by my fontmanager.', 'tweet_ID': '1245398844466237440'}, {'agent': 'AdobeCare', 'datetime': '2020-04-01T19:50:49.000Z', 'message': '@brinylon Does it work better if you use system fonts? ^SB', 'tweet_ID': '1245438489044430849'}, {'client': 'brinylon', 'datetime': '2020-04-01T22:14:01.000Z', 'message': "@AdobeCare I use a fontmanagment system for a reason, I don't want to load all those fonts permanently into the system. I'm sure it would help, since they won't have to load anymore, but that's not a solution.", 'tweet_ID': '1245474527406100481'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-30T08:29:53.000Z', 'duration': '18:33:47.0', 'messageCount': '10', 'sessionID': 'q5SqpDXWVuj4I0msXKqM_2'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1244722215305777152', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@radlesteven1 Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MM'} | [{'client': 'radlesteven1', 'datetime': '2020-03-30T20:23:59.000Z', 'message': '@RockstarSupport I redownloaded gta 5 on PC, updated my drivers, etc. it still says about not having the right files.', 'tweet_ID': '1244722060502450181'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-30T20:23:59.000Z', 'duration': '00:00:37.0', 'messageCount': '2', 'sessionID': '4jjqkxxuQUSejIWnc9gc_2'} |
{'doc_id': '9019', 'turn': '2', 'tweet_ID': '1228370311080480774', 'url': 'https://support.rockstargames.com/articles/115014753307/Cache-Clear-for-Grand-Theft-Auto-Online', 'url_utterance': '@DTRicky_ Please try this: https://support.rockstargames.com/articles/115014753307/Cache-Clear-for-Grand-Theft-Auto-Online *SR'} | [{'client': 'PlaysRicky', 'datetime': '2020-02-14T17:27:23.000Z', 'message': '@RockstarSupport I’m on PS4 and the gta mission house keeping won’t load for me what do I do?', 'tweet_ID': '1228370163742990342'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-14T17:27:23.000Z', 'duration': '00:19:33.0', 'messageCount': '2', 'sessionID': '5Jv0HywvsF1v5rVGbUEl'} |
{'doc_id': '8577', 'turn': '4', 'tweet_ID': '1237012099777343489', 'url': 'https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial', 'url_utterance': '@sfmnemonic Thanks for getting back. Are these the instructions you followed: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial Could you also clarify if your files were added to a team folder or if they were added to the purple folder in your account named after you? Keep us posted!'} | [{'client': 'sfmnemonic', 'datetime': '2020-03-09T02:34:15.000Z', 'message': '@dropbox @DropboxSupport It seems to be more difficult than it should be to downgrade from a free trial of Dropbox Pro to regular old Dropbox (which I had before). The process seems designed to make you think you might lose Dropbox functionality altogether.', 'tweet_ID': '1236842707752026113'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-09T07:08:29.000Z', 'message': '@sfmnemonic Hey Mike, sorry for any confusion caused. Can you tell us more about your experience? We’d like to forward your feedback to our team. Thanks!', 'tweet_ID': '1236911721861853184'}, {'client': 'sfmnemonic', 'datetime': '2020-03-09T13:43:24.000Z', 'message': '@DropboxSupport The instructions tell me how to remove someone from the team, but not how to end the team setup and revert to my prior subscription.', 'tweet_ID': '1237011103135252480'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-09T02:34:15.000Z', 'duration': '12:03:58.0', 'messageCount': '4', 'sessionID': '7AySkP1iqN2M8o7Y3Dev'} |
{'doc_id': '1757', 'turn': '6', 'tweet_ID': '1234692722906275840', 'url': 'https://web.archive.org/web/20200401223959/https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1', 'url_utterance': '@RealMurrayFrost Thanks for sharing the details. Please try resetting the preferences of Premiere Pro and After Effects.nPremiere Pro: https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nAfter Effects: https://web.archive.org/web/20200401223959/https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1nAlso, which GPU are you using? Check if its drivers are updated.nLet us know if it helps. ^NKush'} | [{'client': 'RealMurrayFrost', 'datetime': '2020-03-02T18:20:37.000Z', 'message': 'BTW @Adobe please fix the buggy issues with #aftereffects and #premierepro I’m tired of my projects corrupting half the time and I have to find work-arounds (among a ton of other performance issues!) I pay you a lot of money monthly! Come on! It’s almost like you don’t care!', 'tweet_ID': '1234544151217070082'}, {'agent': 'AdobeCare', 'datetime': '2020-03-03T00:11:31.000Z', 'message': "@RealMurrayFrost Hi Murray, we're here to help. Could you share more detail about the issues that you are getting? ^Shivangi", 'tweet_ID': '1234632459255500800'}, {'client': 'RealMurrayFrost', 'datetime': '2020-03-03T00:16:06.000Z', 'message': '@AdobeCare I have to create a project from scratch and drag in the project I was working on to make things work just a little better. Sometimes I have to repeat the process to fix the corrupted project.', 'tweet_ID': '1234633613452333056'}, {'agent': 'AdobeCare', 'datetime': '2020-03-03T00:24:18.000Z', 'message': "@RealMurrayFrost Hi Frost, we're so sorry for the frustration. Could you please help us with the Operating System and the version of the applications that you're using. We're here to help. Thanks! ^SH", 'tweet_ID': '1234635675858800640'}, {'client': 'RealMurrayFrost', 'datetime': '2020-03-03T03:58:58.000Z', 'message': '@AdobeCare I am using Pr V12.0.3 and AE V17.0.4 (I have the whole CC Suite) PC is Windows 10 i7 8700K 3.7GHz 32GB ram 64-bit.', 'tweet_ID': '1234689701031731200'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-02T18:20:37.000Z', 'duration': '10:44:06.0', 'messageCount': '6', 'sessionID': 'eLA5nIHW1Hg2CK2OYY1E_2'} |
{'doc_id': '2205', 'turn': '2', 'tweet_ID': '1236339454064963585', 'url': 'https://web.archive.org/web/20200407035357/https://www.hulu.com/live-tv', 'url_utterance': "@JeffDodge1 Hi, Jeff! We hope to have it on our Hulu + Live TV service (https://web.archive.org/web/20200407035357/https://www.hulu.com/live-tv) before MLB opening day, March 26th. Once the Marquee Sports Network is available on our service, you can go here: https://www.hulu.com/live-tv#allchannels to verify that it's included as a channel in your area."} | [{'client': 'JeffDodge1', 'datetime': '2020-03-07T17:06:47.000Z', 'message': '@hulu_support when will the Marquee Sports Network be available for viewing?', 'tweet_ID': '1236337513209499648'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-07T17:06:47.000Z', 'duration': '00:07:43.0', 'messageCount': '2', 'sessionID': 'rOnNWgt3EYr6Xnc0g4k0'} |
{'doc_id': '1442', 'turn': '2', 'tweet_ID': '1245159787450466311', 'url': 'https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace', 'url_utterance': "@Hammer4200 Thanks for reaching out! We've been actively removing any listings attempting to profit from the current health crisis. You can find more info here> https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace You can report listings here> https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105 and we'll take appropriate action. ~Kate"} | [{'client': 'Hammer4200', 'datetime': '2020-03-31T10:51:38.000Z', 'message': "@eBay you should really monitor you site for n95 price gouging. It's rampant. @MSNBC @CBSNews @FoxNews @CNN", 'tweet_ID': '1244940410759401478'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-31T10:51:38.000Z', 'duration': '14:31:43.0', 'messageCount': '2', 'sessionID': 'cTZ8rPZI6vLTjpUlRKWI'} |
{'doc_id': '0839', 'turn': '2', 'tweet_ID': '1241529276928843776', 'url': 'https://web.archive.org/web/20200224173728/https://support.apple.com/en-us/HT207882', 'url_utterance': '@oxARIYAHxo Are you using these steps: https://web.archive.org/web/20200224173728/https://support.apple.com/en-us/HT207882 If not, do those now. If you’re still unable to transfer we’d want to get you over to our phone support here, to help get this resolved: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'oxARIYAHxo', 'datetime': '2020-03-22T00:37:55.000Z', 'message': '@AppleSupport nmy apple card won’t transfer any money to my account. it’s keeps disappearing & not coming back. help!', 'tweet_ID': '1241524473058201600'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-22T00:37:55.000Z', 'duration': '00:19:05.0', 'messageCount': '2', 'sessionID': 'YklPBrrQBRTMaTtnGt7I'} |
{'doc_id': '1178', 'turn': '4', 'tweet_ID': '1245112713971458051', 'url': 'https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050', 'url_utterance': "@Fire_Wolf713 Hmm, is this happening across devices? If you haven't already, restart the app and make sure it's updated on your phone. On a computer, you can clear your browser's cache & cookies: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 Then, check if you're able to see the membership perks this time."} | [{'client': 'Fire_Wolf713', 'datetime': '2020-03-31T18:41:45.000Z', 'message': '@YouTubeGaming @ytcreators, I’m having an issue dealing with my membership with a channel, is there anything you guys can do to help?', 'tweet_ID': '1245058720016617473'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T19:27:00.000Z', 'message': "@Fire_Wolf713 We're here to help – mind sharing more details on what's happening? Also, you can check out this guide that covers becoming a channel member in detail: https://web.archive.org/web/20200309003158/https://support.google.com/youtube/answer/6304294", 'tweet_ID': '1245070108822851586'}, {'client': 'Fire_Wolf713', 'datetime': '2020-03-31T19:29:43.000Z', 'message': '@TeamYouTube I’ve been a member of Markiplier’s channel, and I can’t see any of the membership perks. I can only see the normal community posts, and I can’t see or participate in the member only live-streams he does every week', 'tweet_ID': '1245070788807610370'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T18:41:45.000Z', 'duration': '03:34:33.0', 'messageCount': '4', 'sessionID': 'XP7HvYIX8yFhVjo3Vqnw_2'} |
{'doc_id': '8443', 'turn': '6', 'tweet_ID': '1241075021109514242', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@VerecziG Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'} | [{'client': 'VerecziG', 'datetime': '2020-03-20T18:21:37.000Z', 'message': '@RockstarSupport I cant login to my GTA Online characker for 1 months now.', 'tweet_ID': '1241067386125549568'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-20T18:25:02.000Z', 'message': "@VerecziG Could you please let us know which platform you're experiencing this issue on? *MS", 'tweet_ID': '1241068246054449154'}, {'client': 'VerecziG', 'datetime': '2020-03-20T18:26:08.000Z', 'message': '@RockstarSupport PC', 'tweet_ID': '1241068523365052418'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-20T18:41:57.000Z', 'message': '@VerecziG Please try the steps outlined in this article to resolve your PC issue: https://support.rockstargames.com/articles/205778987/GTAV-PC-General-Troubleshooting-Installation-Issues-Crashes-Freezes-Poor-Performance *MS', 'tweet_ID': '1241072503470141442'}, {'client': 'VerecziG', 'datetime': '2020-03-20T18:48:43.000Z', 'message': "@RockstarSupport The page doesn't load in", 'tweet_ID': '1241074205564768256'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-20T18:21:37.000Z', 'duration': '00:30:20.0', 'messageCount': '6', 'sessionID': 'QIWbQyErPFdnSLwpo2Ho_2'} |
{'doc_id': '1130', 'turn': '2', 'tweet_ID': '1245484496180383744', 'url': 'https://web.archive.org/web/20200309022105/https://support.google.com/adsense/answer/7164703', 'url_utterance': "@WrestlingMasala Thanks for reaching out – your channel's earnings for the month appear in AdSense at the beginning of the following month. Here’s more info: https://web.archive.org/web/20200309022105/https://support.google.com/adsense/answer/7164703 If it takes longer, you can contact Creator Support here: https://support.google.com/youtube/answer/3545535 Hope this helps."} | [{'client': 'WrestlingMasala', 'datetime': '2020-04-01T11:13:58.000Z', 'message': '@YouTube Hello YouTube, I am doing an earning cut on my channel. Since 5 months. But I have not complemented you, but it has been 5 months,🙏 please solve the problem.@YouTubeIndia @ytcreators @YouTubeIndia link', 'tweet_ID': '1245308420032532480'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-01T11:13:58.000Z', 'duration': '11:39:40.0', 'messageCount': '2', 'sessionID': 'WbUxezYkJA6P1p1FHaEw'} |
{'doc_id': '8699', 'turn': '2', 'tweet_ID': '1222800551370465281', 'url': 'https://www.dropbox.com/basic', 'url_utterance': '@lkmanitoba Hi Leszek, thanks for continuing in English! The Dropbox Basic plan is free, and you can read more about it here: https://www.dropbox.com/basic Now, if you wish to check out our paid plans, you can have a look here: https://web.archive.org/web/20200405225207/https://www.dropbox.com/plans Cheers! 🙂'} | [{'client': 'lkmanitoba', 'datetime': '2020-01-30T08:29:52.000Z', 'message': "@DropboxSupport Hi Everyone, I've just created a Dropbox Basic account - shall I pay for it or not ?nnplease advise,nnBest Regards,nnLeszek Kozł[email protected]", 'tweet_ID': '1222799075977912321'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-01-30T08:29:52.000Z', 'duration': '00:05:52.0', 'messageCount': '2', 'sessionID': 'nbmPqOZf2FKBtHMQS8QI'} |
{'doc_id': '8811', 'turn': '8', 'tweet_ID': '1237562876560199681', 'url': 'https://manuals.playstation.net/document/en/ps4/settings/license.html', 'url_utterance': '@mista1158 Thank you for contacting us. Please Restore licenses and try again, steps here: https://manuals.playstation.net/document/en/ps4/settings/license.html'} | [{'client': 'mista1158', 'datetime': '2020-03-07T16:11:13.000Z', 'message': "@AskPlayStation why won't my games start after the system update", 'tweet_ID': '1236323528133054465'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-07T23:54:37.000Z', 'message': '@mista1158 Sorry to hear that you are experiencing issues with your games. Do you see any error code or error message when you try to access to the games? Please provide us more details.', 'tweet_ID': '1236440146519756800'}, {'client': 'mista1158', 'datetime': '2020-03-08T00:48:20.000Z', 'message': '@AskPlayStation No it updated last nightand none of the games will load', 'tweet_ID': '1236453665403097088'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-08T00:52:46.000Z', 'message': '@mista1158 What do you see when you try to play your games? Do you see an error code?', 'tweet_ID': '1236454779645288448'}, {'client': 'mista1158', 'datetime': '2020-03-08T01:41:26.000Z', 'message': '@AskPlayStation The home screen of the games saying push x to start no matter how many ti.e I push x nothing happens', 'tweet_ID': '1236467025628676096'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-08T01:48:56.000Z', 'message': '@mista1158 Thanks for the information, please try rebuilding the database. Follow the steps on the next article: https://web.archive.org/web/20200224064002/https://support.us.playstation.com/articles/en_US/KC_Article/Safe-Mode-PS4 keep up posted!', 'tweet_ID': '1236468915729059841'}, {'client': 'mista1158', 'datetime': '2020-03-11T02:03:48.000Z', 'message': "@AskPlayStation Now my game is telling me I've been signed I to another ps4 but I have not all games locked except fortnite", 'tweet_ID': '1237559820380565511'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-07T16:11:13.000Z', 'duration': '10:04:44.0', 'messageCount': '8', 'sessionID': 'g6UK1gNocDqYUmrbGzB1_2'} |
{'doc_id': '1896', 'turn': '2', 'tweet_ID': '1238098877103984642', 'url': 'https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm', 'url_utterance': '@monicalamb Thanks for reaching out, we’d like to get you headed in the right direction. Please reach out to our online store sales support team here: https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm'} | [{'client': 'monicalamb', 'datetime': '2020-03-12T12:07:19.000Z', 'message': '@Apple nnwe are trying to return two items under order #W914298546, purchased directly from your website.nnthese chargers DO NOT WORK on most of our devices.nnwe cannot get anywhere on your website+ are unable to get to a physical Apple Store.nnPlease advise. link', 'tweet_ID': '1238074089232912384'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-12T12:07:19.000Z', 'duration': '02:08:08.0', 'messageCount': '2', 'sessionID': 'dcoZrTlQ33VtdFzkE7LM'} |
{'doc_id': '9134', 'turn': '3', 'tweet_ID': '1227228055489433601', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@BioTurboNick Hi Nicholas. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'} | [{'client': 'BioTurboNick', 'datetime': '2020-01-20T05:29:09.000Z', 'message': "Google, let's talk about how you show an Android notification to confirm someone is trying to recover their account.nnYou'd think tapping the notification would give you more information, right?nnWell... it just disappears.", 'tweet_ID': '1219129715639963649'}, {'client': 'BioTurboNick', 'datetime': '2020-01-20T05:31:31.000Z', 'message': "Did something fail? Did I just let someone steal my account?nnWho knows, because Google didn't think this flow through at all.", 'tweet_ID': '1219130311667322881'}] | {'company': 'Google', 'conversationDateTime': '2020-01-20T05:29:09.000Z', 'duration': '-08:19:54.', 'messageCount': '3', 'sessionID': 'LBnCStmuTtcB7OjwUZt6_2'} |
{'doc_id': '2295', 'turn': '6', 'tweet_ID': '1241823601634021379', 'url': 'https://web.archive.org/web/20200407035617/https://www.hulu.com/series/find-me-in-paris-762251c9-09f9-44f2-a46b-fdc78f265d74', 'url_utterance': "@GodzillaWonkru We're so glad you like it! We don't have any news to share at the moment, but we'd be happy to let our team know you can't wait to see more — be sure to keep the series in your My Stuff/Watchlist for updates! For now, you might enjoy Find Me in Paris (https://web.archive.org/web/20200407035617/https://www.hulu.com/series/find-me-in-paris-762251c9-09f9-44f2-a46b-fdc78f265d74). 💚"} | [{'client': 'GodzillaWonkru', 'datetime': '2020-03-21T18:22:18.000Z', 'message': 'Are their any good family shows on hulu that have alot of seasons?', 'tweet_ID': '1241429944552562690'}, {'agent': 'hulu_support', 'datetime': '2020-03-21T20:46:18.000Z', 'message': "@GodzillaWonkru We hope you don't mind if we chime in! You can see the Family shows in our streaming library here: https://web.archive.org/web/20190803224258/https://www.hulu.com/genre/family-e567fb3c-850e-48a1-8dfb-cecd02737bd7 Let us know if there’s anything else we can do for you!", 'tweet_ID': '1241466183569870851'}, {'client': 'GodzillaWonkru', 'datetime': '2020-03-21T21:09:50.000Z', 'message': '@hulu_support You got any family shows thats like heartland?', 'tweet_ID': '1241472107734859776'}, {'agent': 'hulu_support', 'datetime': '2020-03-22T01:39:55.000Z', 'message': "@GodzillaWonkru Hi there! You may be interested in watching Holly Hobbie (https://web.archive.org/web/20200407043240/https://www.hulu.com/series/holly-hobbie-0f29ba2c-5c0e-418e-b1a5-21d7b51acc32) and McLeod's Daughters (https://web.archive.org/web/20200331070317/https://www.hulu.com/series/mcleods-daughters-408cc1ba-36a9-4d11-9311-8835f44974a3). Happy streaming! 💚", 'tweet_ID': '1241540077735608326'}, {'client': 'GodzillaWonkru', 'datetime': '2020-03-22T17:37:03.000Z', 'message': '@hulu_support Oh I love Holly Hobbie I hope to god there is a third season. With this virus ruining everything i need something good', 'tweet_ID': '1241780945604222976'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-21T18:22:18.000Z', 'duration': '04:29:41.0', 'messageCount': '6', 'sessionID': 'Q5zRmC6TL3kKVxKR0SGF_4'} |
{'doc_id': '1682', 'turn': '2', 'tweet_ID': '1232364310036434945', 'url': 'https://web.archive.org/web/20200401212817/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription', 'url_utterance': '@TskiJohn Hey John, thanks for getting in touch. Do you want to cancel a trial or paid subscription? Have a look here https://web.archive.org/web/20200401212817/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription and here https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile if you started your trial or sub through Google or Apple. Let us know if you have any further questions. Cheers!'} | [{'client': 'TskiJohn', 'datetime': '2020-02-25T17:45:24.000Z', 'message': '@DropboxSupport How can I cancel my account?', 'tweet_ID': '1232360962113572873'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-02-25T17:45:24.000Z', 'duration': '00:13:18.0', 'messageCount': '2', 'sessionID': 'VHcELMhzFNkai8Z0iSxg'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1239561310045646849', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@calum19203419 Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'} | [{'client': 'calum19203419', 'datetime': '2020-03-16T14:34:08.000Z', 'message': '@RockstarSupport every time I try and open the game it tells me to lower my graphics and do safe mode and I done safe mode it still doesn’t let me play', 'tweet_ID': '1239560587111260160'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-16T14:34:08.000Z', 'duration': '00:02:52.0', 'messageCount': '2', 'sessionID': 'UOrusuB2IGOo1YHlvJUv_2'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1240932739135582209', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@mack_ayyy Please check our FAQ at https://web.archive.org/web/20200401204016/https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms If you still require assistance with your Realm, please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^JS'} | [{'client': 'mack_ayyy', 'datetime': '2020-03-20T05:34:22.000Z', 'message': "@MojangSupport hey I've been having this weird glitch where I can't join my fucking realmnnpls fix bois <3", 'tweet_ID': '1240874302280331264'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-20T05:34:22.000Z', 'duration': '03:52:13.0', 'messageCount': '2', 'sessionID': 'WSG1EfSnRi043IZCf65C_2'} |
{'doc_id': '1566', 'turn': '2', 'tweet_ID': '1226956956713263105', 'url': 'https://web.archive.org/web/20200331180938/https://www.dropbox.com/forgot', 'url_utterance': '@Saunders27 Hi Paul, thanks for getting in touch! Can you clarify if you have access to the associated email address with your Dropbox account? Have you tried resetting your password through: https://web.archive.org/web/20200331180938/https://www.dropbox.com/forgot Let us know if the following link helps you: https://web.archive.org/web/20190717070202/https://help.dropbox.com/accounts-billing/settings-sign-in/lost-access-email-cant-change-password Thx.'} | [{'client': 'Saunders27', 'datetime': '2020-02-10T19:25:18.000Z', 'message': '@DropboxSupport I am having trouble with one of my Dropbox accounts signing in. I have done all of the attempts at recovery but now need help.', 'tweet_ID': '1226950286155096064'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-02-10T19:25:18.000Z', 'duration': '02:49:23.0', 'messageCount': '2', 'sessionID': 'EDYqfSYGTfuP8l9iCsJl'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1134240689431162885', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@euhgood Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'} | [{'client': 'euhgood', 'datetime': '2019-05-30T22:58:59.000Z', 'message': 'someone tried to access my google account from seoul ??? whomst the fuck', 'tweet_ID': '1134232766084763648'}] | {'company': 'Google', 'conversationDateTime': '2019-05-30T22:58:59.000Z', 'duration': '00:31:29.0', 'messageCount': '2', 'sessionID': 'z2GelTauP5ABqf83LXiR_2'} |
{'doc_id': '0122', 'turn': '3', 'tweet_ID': '1197744978887368704', 'url': 'https://web.archive.org/web/20190322090803/https://www.godaddy.com/help/i-didnt-receive-my-two-step-verification-code-7564', 'url_utterance': "@alkhald20072307 If you're not getting our two-step verification code you'll need to follow the steps in this guide: https://web.archive.org/web/20190322090803/https://www.godaddy.com/help/i-didnt-receive-my-two-step-verification-code-7564 If you still can't receive the code, you may request cancellation of the 2FA using these steps: https://web.archive.org/web/20191007150916/https://www.godaddy.com/help/cancel-two-step-verification-7628 ^T"} | [{'client': 'GoDaddy', 'datetime': '2019-11-21T20:28:50.000Z', 'message': 'Mindi Breen opened her hot lather shave bar, Wolf Howl Honey, with influences from her favorite rock bands to achieve a specific vibe. link', 'tweet_ID': '1197612859213172736'}, {'client1': 'alkhald20072307', 'datetime': '2019-11-22T04:54:39.000Z', 'message': '@GoDaddy Failed 2-step verification system they do not send messages And the technical support is very very weak but unsuccessful I do not recommend one of them', 'tweet_ID': '1197740149175701504'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2019-11-21T20:28:50.000Z', 'duration': '08:45:00.0', 'messageCount': '3', 'sessionID': 'dn7g3JN5q0gfVbQvyxxO'} |
{'doc_id': '1442', 'turn': '2', 'tweet_ID': '1244795254588477440', 'url': 'https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace', 'url_utterance': "@TheTas We're taking this very seriously! Visit https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace for info on what we're doing to stop this type of behavior. While we're actively removing those types of listings, you can also report them: https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105 will walk you through it. ~Candace"} | [{'client': 'TheTas', 'datetime': '2020-03-30T11:15:03.000Z', 'message': '@eBay are you seriously going to allow people to use you to price gouge on paper products? Be responsible and think of Americans in need. #stopthepricegouging', 'tweet_ID': '1244583917333733376'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-30T11:15:03.000Z', 'duration': '13:59:47.0', 'messageCount': '2', 'sessionID': 'tZ1LZctkcApWClp8xOsd'} |
{'doc_id': '1896', 'turn': '2', 'tweet_ID': '1238926612919451648', 'url': 'https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm', 'url_utterance': '@CreateGodaplace Thanks for reaching out, We can help. If you’re cancelling an order in the US, you can connect with us here: https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm If you’re outside the US, you can use this link instead: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'CreateGodaplace', 'datetime': '2020-03-14T19:43:35.000Z', 'message': '@AppleSupport I would like to cancel an order', 'tweet_ID': '1238913686221316098'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-14T19:43:35.000Z', 'duration': '00:51:22.0', 'messageCount': '2', 'sessionID': 'G4Lboi271C03603ijTY7'} |
{'doc_id': '1673', 'turn': '10', 'tweet_ID': '1242915512268570633', 'url': 'https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile', 'url_utterance': '@paddingtonkt Since this is a trial subscription initiated from the mobile app, we’d suggest following getting screenshots of these steps: https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile Keep us posted!'} | [{'client': 'paddingtonkt', 'datetime': '2020-03-23T18:04:31.000Z', 'message': "@DropboxSupport I'm trying to cancel my free trail but I can't. Can you help?", 'tweet_ID': '1242150247037636609'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-23T18:29:05.000Z', 'message': '@paddingtonkt Hi there, thanks for reaching out! If you upgraded using the Dropbox page, please try the following steps: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial However, if you upgraded using the Dropbox mobile application, please check the following link: https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile Let us know how it goes!', 'tweet_ID': '1242156429940752392'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T15:18:12.000Z', 'message': "@DropboxSupport Hi team. I am following the instructions set for the upgrade from the app and I still can't cancel. Can you help or do it for me?", 'tweet_ID': '1242833168006287362'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T15:33:21.000Z', 'message': '@paddingtonkt When you upgrade via the app on your mobile device, your subscription is administered by the app store platform directly. But we’d like to see how we can help! Can you please send us a screenshot of what you see when trying to cancel? Thanks!', 'tweet_ID': '1242836978737074177'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T15:47:09.000Z', 'message': "@DropboxSupport Hello. The subscription isn't theren.. but I've had an email about it...sorry but I'm totally confused link", 'tweet_ID': '1242840454330306560'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T16:27:00.000Z', 'message': '@paddingtonkt Alright then! Can you please take a screenshot this page: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan so we can have a clear picture of the subscription?', 'tweet_ID': '1242850483150209024'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T18:54:31.000Z', 'message': '@DropboxSupport link', 'tweet_ID': '1242887605013839874'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T19:23:05.000Z', 'message': '@paddingtonkt Thank you for that! When you follow the steps to cancel it on your end, could you share a series of screenshots of what you see? Having a visual could help us guide you more efficiently. Keep us posted!', 'tweet_ID': '1242894796450148358'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T20:41:05.000Z', 'message': '@DropboxSupport From doing it on the app or on the website?', 'tweet_ID': '1242914424568119304'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-23T18:04:31.000Z', 'duration': '02:40:54.0', 'messageCount': '10', 'sessionID': '737X2jZ5i5pu1WAJOGAw_4'} |
{'doc_id': '8323', 'turn': '8', 'tweet_ID': '1239641682150293504', 'url': 'https://community.adobe.com/t5/premiere-pro/faq-issues-with-screen-recorded-footage-in-premiere-pro/m-p/10874355?page=1', 'url_utterance': "@marcelfrommd This is tricky because AMD stopped making drivers for that card in 2015 and I'm assuming you're using the 2020 version of AE! Might cause incompatibility. Maybe it's being caused by the screen recorded nature of your footage! Check out this link: https://community.adobe.com/t5/premiere-pro/faq-issues-with-screen-recorded-footage-in-premiere-pro/m-p/10874355?page=1 ^Caroline"} | [{'client': 'marcelfrommd', 'datetime': '2020-03-15T20:22:23.000Z', 'message': 'anyone know why this green bar is going across my video? its the editor not my clip, i tried a different editor and the screen just went black at that same point? @AdobePremiere @AdobeCare link', 'tweet_ID': '1239285839051571202'}, {'agent': 'AdobeCare', 'datetime': '2020-03-16T04:42:18.000Z', 'message': "@marcelfrommd Hi there, we've got your back. What are your system specifications (CPU, GPU, RAM, OS)? Do you get this issue with all the projects? Try changing the renderer to Mercury Playback Engine Software Only. https://web.archive.org/web/20200401232209/https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-p/9851383?page=1nLet us know if it helps. Thanks. ^NKush", 'tweet_ID': '1239411645589356546'}, {'client': 'marcelfrommd', 'datetime': '2020-03-16T14:18:23.000Z', 'message': "@AdobeCare i've tried changing the render setting still get the same error, it only does it for that one clip. system specs: link", 'tweet_ID': '1239556623003201536'}, {'agent': 'AdobeCare', 'datetime': '2020-03-16T14:47:28.000Z', 'message': "@marcelfrommd Oh, I see! Could you try resetting the preference of Premiere Pro? This will make its settings default? https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nWhich version of the GPU driver is installed on your machine? Let us know, we're here to help. Thanks.^Kartika", 'tweet_ID': '1239563942537674752'}, {'client': 'marcelfrommd', 'datetime': '2020-03-16T18:00:18.000Z', 'message': '@AdobeCare resetting it didnt work, i tried updating my drivers yesterday but there were no updates for my driver.', 'tweet_ID': '1239612472321019908'}, {'agent': 'AdobeCare', 'datetime': '2020-03-16T18:31:37.000Z', 'message': '@marcelfrommd I am assuming that this could be the driver issue. Are you getting this issue randomly with other projects as well? Thanks.^Kartika', 'tweet_ID': '1239620351203643393'}, {'client': 'marcelfrommd', 'datetime': '2020-03-16T18:35:16.000Z', 'message': '@AdobeCare Its only that one clip that gets that green bar the rest are fine', 'tweet_ID': '1239621272084066304'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-15T20:22:23.000Z', 'duration': '23:34:00.0', 'messageCount': '8', 'sessionID': 'osTUmpqGzx55aeIXUrpJ_3'} |
{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1238240823319429120', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@akulasssss If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *MM'} | [{'client': 'akulasssss', 'datetime': '2020-03-12T23:08:49.000Z', 'message': '@RockstarSupport @RockstarSupport I’ve purchased 3 shark cards for my cousin to use to play GTA through the pause menu. Even charged my account all 3 times but not a single dollar has been deposited to my GTA account link', 'tweet_ID': '1238240560982511616'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-12T23:08:49.000Z', 'duration': '00:01:03.0', 'messageCount': '2', 'sessionID': 'n8fnYCb1DkljVTMd2O3U_2'} |
{'doc_id': '9072', 'turn': '4', 'tweet_ID': '1240702373766414336', 'url': 'https://support.rockstargames.com/articles/200148776/How-to-clear-your-Browser-Cache-on-PC', 'url_utterance': '@Seis95 Try clearing the browser cache. Please refer to our steps here: https://support.rockstargames.com/articles/200148776/How-to-clear-your-Browser-Cache-on-PC *SR'} | [{'client': 'Seis95', 'datetime': '2020-03-19T18:05:42.000Z', 'message': '@RockstarSupport My account was taken over by a Russian in December. I only noticed this now. Why can he simply change my email? I no longer have access to my account and, appropriately, the Rockstar support page does not load. Need help', 'tweet_ID': '1240700993509048320'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-19T18:08:42.000Z', 'message': '@Seis95 Please follow this link so that we can help you one-on-one: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *SR', 'tweet_ID': '1240701746709549059'}, {'client': 'Seis95', 'datetime': '2020-03-19T18:10:13.000Z', 'message': '@RockstarSupport that page doesnt load link', 'tweet_ID': '1240702129792155648'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-19T18:05:42.000Z', 'duration': '00:05:29.0', 'messageCount': '4', 'sessionID': 'D0STwrx0MBbDZrtvTQ94_2'} |
{'doc_id': '1740', 'turn': '12', 'tweet_ID': '1242807292095074307', 'url': 'https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html', 'url_utterance': '@ThatTroyChriest Hi Troy, we are sorry about the experience. You can try to reset the preferences of Photoshop using the steps mentioned here: https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html Please backup your preferences prior to resetting them. You can check: https://web.archive.org/web/20200401215315/https://helpx.adobe.com/photoshop/using/preset-migration.html Let us know if it helps. ^NM'} | [{'client': 'ThatTroyChriest', 'datetime': '2020-03-23T02:14:54.000Z', 'message': '@AdobePremiere @Adobe Get your shit together. We got beef rn.', 'tweet_ID': '1241911265955434498'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T21:00:36.000Z', 'message': "@ThatTroyChriest Hi there, I understand your frustration. We'll make sure this gets sorted out. Could you share more details? ^Shivangi", 'tweet_ID': '1242194557871194116'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-24T01:29:05.000Z', 'message': '@AdobeCare Inserting clips into the timeline makes it not respond. Unlinking clips makes it not respond. The connection between editing a clip in audition takes 20 minutes and exporting with maximum depth and max render quality, will cause a disk full error when I have 1000’s of gigs free.', 'tweet_ID': '1242262124023427072'}, {'agent': 'AdobeCare', 'datetime': '2020-03-24T04:23:59.000Z', 'message': "@ThatTroyChriest Hi Troy, we've got your back. Could you share your system specifications (CPU, GPU, RAM, OS)? Try opening another project and check if you are getting the issue. In the meantime, try resetting the preferences of Premiere Pro. https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nLet us know. Thanks.^NKush", 'tweet_ID': '1242306138902802435'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-25T03:33:50.000Z', 'message': '@AdobeCare It’s happening in every project when I first boot it open. You have to like warm up the program like an old car.', 'tweet_ID': '1242655908422799361'}, {'agent': 'AdobeCare', 'datetime': '2020-03-25T04:26:39.000Z', 'message': "@ThatTroyChriest Sorry about that, Troy. Could you check if the GPU drivers are updated? Also, try resetting the preferences of Premiere Pro. Here's how: https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nLet us know if it helps. Thanks. ^NKush", 'tweet_ID': '1242669199157231617'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-25T05:23:06.000Z', 'message': '@AdobeCare I was about to tweet you I’m also on the newest driver and Premire update.', 'tweet_ID': '1242683406359465985'}, {'agent': 'AdobeCare', 'datetime': '2020-03-25T05:52:29.000Z', 'message': "@ThatTroyChriest Could you share the details of the footage you are working with (format/codec, frame rate, frame size)? Also, try changing the video renderer to software only. Here's how: https://web.archive.org/web/20200401232209/https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-p/9851383?page=1nLet us know if it brings any change. Thanks. ^NKush", 'tweet_ID': '1242690798187089922'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-25T06:27:48.000Z', 'message': '@AdobeCare Oh great idea let me try. Great idea! It’s 1080p mp4 footy recorded at 12000 mos but rate. About an hour long. 2 audio tracks.', 'tweet_ID': '1242699687309668352'}, {'agent': 'AdobeCare', 'datetime': '2020-03-25T06:49:20.000Z', 'message': '@ThatTroyChriest Thanks for sharing the info, Troy. Let us know if changing the renderer works. Thanks. ^NKush', 'tweet_ID': '1242705105482395648'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-25T10:48:26.000Z', 'message': '@AdobeCare @adobe Niw it crashing for labeling 6 minutes of clips a differ t color! Guys I’m wasting so much time. Please help. Should I roll back my drivers???', 'tweet_ID': '1242765278762512384'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-23T02:14:54.000Z', 'duration': '11:20:29.0', 'messageCount': '12', 'sessionID': 'jBZ5IQYw7DsuChgbgjOO_4'} |
{'doc_id': '1766', 'turn': '8', 'tweet_ID': '1225758561797578757', 'url': 'https://web.archive.org/web/20200401224454/https://helpx.adobe.com/contact.html', 'url_utterance': "@Toaster_Top Thanks for providing more details. This issue looks rather weird and we would have to take a closer look to find out what's going on. Can you reach out to usxa0via phone or chat here?xa0https://web.archive.org/web/20200401224454/https://helpx.adobe.com/contact.htmlxa0We'll need to hop on a remote session to troubleshoot this further.xa0^RK"} | [{'client': 'Toaster_Top', 'datetime': '2020-02-03T05:42:06.000Z', 'message': "@AdobeCare Remember when I had an issue with Premiere Pro, and you told me to use an older version?nWell that version doesn't exists any more and nothing I have tried to do has helped fixed this incredibly large setback in my workflow. link", 'tweet_ID': '1224206408029093891'}, {'agent': 'AdobeCare', 'datetime': '2020-02-03T20:15:27.000Z', 'message': '@Toaster_Top Hi @Toaster_top, sorry for your issue. Could you share your system specifications (CPU, GPU, OS, RAM) and details of the media you are working with? Meanwhile, you can try the suggestions mentioned here: https://community.adobe.com/t5/premiere-pro/wave-forms-for-nested-sequences-disappearing/td-p/9613927?page=1nLet us know how it goes.nThanks. ^NKush', 'tweet_ID': '1224426193597890561'}, {'client': 'Toaster_Top', 'datetime': '2020-02-03T20:49:17.000Z', 'message': '@AdobeCare Intel I7 8700, Asus dual GTX 1060 6gb OC, latest version of Windows 10, G.Skill Ripjaws4 2400 ddr4 16gb (2x 8gb), Pemiere Pro is stored in a WD blue 250gb SSD, & all footage is stored in a WD black 4tb HDD.nThank you for including a forum link, I will test them as soon as I can.', 'tweet_ID': '1224434706948558849'}, {'agent': 'AdobeCare', 'datetime': '2020-02-05T07:55:58.000Z', 'message': '@Toaster_Top Thanks for sharing the system info! Did you try the suggestions provided? Let us know. ^Shivangi', 'tweet_ID': '1224964870723866624'}, {'client': 'Toaster_Top', 'datetime': '2020-02-05T22:10:22.000Z', 'message': '@AdobeCare I have but none seem to have worked. Though I found that before audio render, it shows a waveform but only from track 1 whereas I would need to see a complete mix.nMy files tend to be AVI and WAV, but the issue occurs when I use MP4 files as well.', 'tweet_ID': '1225179886316179456'}, {'agent': 'AdobeCare', 'datetime': '2020-02-06T19:25:34.000Z', 'message': "@Toaster_Top Can I ask if this audio is nested, or if it's a multitrack sequence? I've seen this happen in multitrack projects before and I'm wondering if this issue is related. Thanks for sticking with us. ^Caroline", 'tweet_ID': '1225500803101872128'}, {'client': 'Toaster_Top', 'datetime': '2020-02-06T20:21:42.000Z', 'message': '@AdobeCare They are not multitrack sequences, though they are sort of nested. I dont nest them directly, but I do create a source sequence, then open the source in a new sequence via the project panels "New Sequence From Clip".', 'tweet_ID': '1225514926720114688'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-03T05:42:06.000Z', 'duration': '06:47:43.0', 'messageCount': '8', 'sessionID': '476Rd9med7K7UZWLY0Z6_2'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1243184126120861696', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@amienzero Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'} | [{'client': 'amienzero', 'datetime': '2020-03-26T14:28:36.000Z', 'message': "@RockstarSupport please help i cannot login using rockstar games launcher. the 'You'll need a new app to open this about link' pops up. i've removed and reinstall twice but still the same pop up appears. link", 'tweet_ID': '1243183071240708099'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-26T14:28:36.000Z', 'duration': '00:04:11.0', 'messageCount': '2', 'sessionID': 'LssySQ3v5fwlVqYM7fex'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1227704850596626435', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@EmirVladavic If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *SR'} | [{'client': 'EmirVladavic', 'datetime': '2020-02-12T21:22:49.000Z', 'message': "@RockstarSupport I bouhgt a great white shark card and i havn't recieved the money yet. Is there a delay to get the money?", 'tweet_ID': '1227704635965788162'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-12T21:22:49.000Z', 'duration': '00:00:51.0', 'messageCount': '2', 'sessionID': 'fkRPl9g3T7Gp5g1iXWPe_2'} |
{'doc_id': '8973', 'turn': '4', 'tweet_ID': '1159874733539758081', 'url': 'https://www.apple.com/feedback/?caller=sm', 'url_utterance': '@ToriTheVP We certainly would love to hear your feedback about this feature. You’re welcome to provide that through our site here: https://www.apple.com/feedback/?caller=sm'} | [{'client': 'ToriTheVP', 'datetime': '2019-08-09T16:27:10.000Z', 'message': 'I hate the fact that I cannot leave group chats. @Apple make this happen', 'tweet_ID': '1159863700733472768'}, {'agent': 'AppleSupport', 'datetime': '2019-08-09T16:49:00.000Z', 'message': '@ToriTheVP Hello. You do have the option of leaving group texts as long as certain conditions are met. In the event that you can’t, those conversations can be muted. You can see more here: https://web.archive.org/web/20200311003753/https://support.apple.com/en-us/HT209430', 'tweet_ID': '1159869197297627136'}, {'client': 'ToriTheVP', 'datetime': '2019-08-09T16:53:38.000Z', 'message': '@AppleSupport Thanks for the feedback. I wish it were for all phones 😩', 'tweet_ID': '1159870363028918274'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-09T16:27:10.000Z', 'duration': '00:43:50.0', 'messageCount': '4', 'sessionID': 'jve3WSKytja8ocwaNVzt_2'} |
{'doc_id': '8443', 'turn': '4', 'tweet_ID': '1238838732343705600', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@Jbatley2gmailc1 Please follow this link so that we can help you one-on-one: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *SR'} | [{'client': 'Jbatley2gmailc1', 'datetime': '2020-03-14T14:41:16.000Z', 'message': '@RockstarSupport why did you steal my dog on rdr2 online? I had to repurchase a dog in order to pet one today! Also you deleted my old dog which I preferred so I can’t switch back. Waste of 8 gold bars and now I have a shit dog I don’t like. Thanks for always caring about players', 'tweet_ID': '1238837605497700353'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-14T14:43:11.000Z', 'message': '@Jbatley2gmailc1 Please create a support ticket so we can investigate this matter. https://support.rockstargames.com/categories *SR', 'tweet_ID': '1238838087591100418'}, {'client': 'Jbatley2gmailc1', 'datetime': '2020-03-14T14:44:32.000Z', 'message': '@RockstarSupport I can’t do that as I don’t know the email attached to my username. My username is jbatley1 if you can help with that? As I don’t remember what email I had back when gta3 was out and likely don’t have access to it. Also what was wrong with usernames and passwords? Why the change?', 'tweet_ID': '1238838427786895360'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-14T14:41:16.000Z', 'duration': '00:04:28.0', 'messageCount': '4', 'sessionID': 'XtbQgFq6BNkj1ATBqu0N_2'} |
{'doc_id': '1130', 'turn': '2', 'tweet_ID': '1242171840744882176', 'url': 'https://web.archive.org/web/20200309022105/https://support.google.com/adsense/answer/7164703', 'url_utterance': "@2020bjk Thanks for the tag – AdSense earnings usually appear at the beginning of the following month. More info on payment timelines here: https://web.archive.org/web/20200309022105/https://support.google.com/adsense/answer/7164703 The Creator Support team can look into this further, here's how to reach out to them: https://support.google.com/youtube/answer/3545535"} | [{'client': '2020bjk', 'datetime': '2020-03-23T17:32:17.000Z', 'message': '@TeamYouTube Hello dear youtube, my adsense earnings have been sent to my bank account by google ireland today. But my February earnings are only 1/4. So 3/4 is missing. What should I do? Help me, please. nnMy channel; https://www.youtube.com/c/CenkBezirciTR?app=desktop', 'tweet_ID': '1242142136394485762'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T17:32:17.000Z', 'duration': '01:58:02.0', 'messageCount': '2', 'sessionID': 'c5u0LCfvAQXgpMNgC2dL'} |
{'doc_id': '8524', 'turn': '4', 'tweet_ID': '1242577966682394624', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': '@barelyberlee Hi, sorry to hear about this delay. Due to high demand, it is longer than expected but it should arrive soon. Feel free to share your details here so someone on our team can assist: https://support.zoom.us/hc/en-us/requests/new'} | [{'client': 'barelyberlee', 'datetime': '2020-03-24T21:25:13.000Z', 'message': '@zoom_us Is your site/video like skype? My husband and I have had nothing but problems with for over a year now. Can we type to each other, or is it just for video conferencing?', 'tweet_ID': '1242563143626260486'}, {'agent': 'zoom_us', 'datetime': '2020-03-24T21:50:32.000Z', 'message': '@barelyberlee Hi Kimberlee - yes, you can! You can download the desktop client here that will allow you to chat with your contacts and host meetings where you can utilize the in-meeting chat function to message with the other meeting participants! https://zoom.us/download Happy Zooming!', 'tweet_ID': '1242569513263980544'}, {'client': 'barelyberlee', 'datetime': '2020-03-24T22:23:05.000Z', 'message': '@zoom_us I have asked for the email to be resent 5 times now. About to give up', 'tweet_ID': '1242577705163464705'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-03-24T21:25:13.000Z', 'duration': '00:58:54.0', 'messageCount': '4', 'sessionID': 'erwwBRypf0yUdTs7cKHe_2'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1227564186303156226', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@amjster Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'} | [{'client': 'amjster', 'datetime': '2020-01-21T12:42:54.000Z', 'message': "@Google am constantly being notified that someone at the other side of the world is trying to recover my @gmail account. It is so easy to accidentally click on 'Yes' to the Q: Is this you? Can you make this more secure ? @troyhunt #hack #security", 'tweet_ID': '1219601263303843840'}] | {'company': 'Google', 'conversationDateTime': '2020-01-21T12:42:54.000Z', 'duration': '-23:21:49.', 'messageCount': '2', 'sessionID': 'y6ac7tljCsT62FUT5eLX_2'} |
{'doc_id': '1079', 'turn': '2', 'tweet_ID': '1245416631603519490', 'url': 'https://web.archive.org/web/20200308192458/https://support.google.com/youtubemusic/answer/9027741', 'url_utterance': "@thargood Sorry to hear about this – mind sending us a screenshot of the error message (if any) that you're seeing when you try to play music? Also, these troubleshooting steps should fix the problem: https://web.archive.org/web/20200308192458/https://support.google.com/youtubemusic/answer/9027741 Let us know how it goes."} | [{'client': 'thargood', 'datetime': '2020-04-01T18:11:44.000Z', 'message': "@youtubemusic I can't seem to listen to anything, it keeps telling me there was an error.", 'tweet_ID': '1245413554880049152'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-01T18:11:44.000Z', 'duration': '02:49:47.0', 'messageCount': '2', 'sessionID': 'SYqmyUNSgGt0HhVxqIBq'} |
{'doc_id': '2038', 'turn': '2', 'tweet_ID': '1245544392712245248', 'url': 'https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292', 'url_utterance': "@Richy17 Thanks for the screenshot – have you tried checking if it's the same on a different device? Give these steps a try: https://web.archive.org/web/20200309000532/https://support.google.com/youtube/answer/7437519nnIf these don't work, it's best to get in touch with our live support team: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292."} | [{'client': 'Richy17', 'datetime': '2020-04-02T02:42:28.000Z', 'message': '@TeamYouTube I have Youtube Red and I keep getting ads on my home page on the youtube app from my xbox one. Why do I keep seeing ads? I already uninstalled and reinstalled the app. link', 'tweet_ID': '1245542084993519616'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-02T02:42:28.000Z', 'duration': '00:31:50.0', 'messageCount': '2', 'sessionID': 'oqxMnMOB4GuD0J4gXFUQ_2'} |
{'doc_id': '0110', 'turn': '4', 'tweet_ID': '1224547702517747715', 'url': 'https://web.archive.org/web/20190204112341/https://helpx.adobe.com/photoshop/atv/cs6-tutorials/using-content-aware-patch.html', 'url_utterance': "@bugme143 Hi Nolak, if you're looking for a video 7 years older, chances are that we've updated it. Please checkout the below tutorials for Content Aware Patch and Move: https://web.archive.org/web/20190204112341/https://helpx.adobe.com/photoshop/atv/cs6-tutorials/using-content-aware-patch.html https://web.archive.org/web/20191114013333/https://helpx.adobe.com/in/photoshop/using/content-aware-patch-move.html https://helpx.adobe.com/in/photoshop/how-to/content-aware-hide-objects.html Hope that helps. Thanks, ^Akash"} | [{'client': 'bugme143', 'datetime': '2020-02-01T07:15:00.000Z', 'message': '@AdobeCare Hey. Trying to find an ancient video of when Content-Aware was being previewed. All I remember was a dude selected the upper cone of a turret on a house, and as he moved it, the entire house shifted and changed to accommodate the change. Got any ideas?', 'tweet_ID': '1223505010333495296'}, {'agent': 'AdobeCare', 'datetime': '2020-02-01T07:34:29.000Z', 'message': '@bugme143 Hi Nolak, could you please confirm which Adobe application you are using? ^MC', 'tweet_ID': '1223509911159689216'}, {'client': 'bugme143', 'datetime': '2020-02-01T07:36:12.000Z', 'message': "@AdobeCare I'm using Photoshop CC 20.1.3, but the video was from a few years back. At least 7 if not 8 years back because I remember showing it to a mate in another state when I used to live there.", 'tweet_ID': '1223510344443813888'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-01T07:15:00.000Z', 'duration': '21:03:17.0', 'messageCount': '4', 'sessionID': 'xW0WYiD0fq9fIlWhLxmf'} |
{'doc_id': '1955', 'turn': '2', 'tweet_ID': '1243738553009520640', 'url': 'https://web.archive.org/web/20200403001921/https://www.apple.com/ipad-pro/specs', 'url_utterance': '@iApplee0 Thank you for reaching out to us. We’re here to help. You can find the weight of the iPad Pro using the tech specs page we provided you earlier. Here is that link again: https://web.archive.org/web/20200403001921/https://www.apple.com/ipad-pro/specs Here is the MacBook Air tech spec: https://web.archive.org/web/20200404101751/https://www.apple.com/macbook-air/specs'} | [{'client': 'iApplee0', 'datetime': '2020-03-28T00:34:53.000Z', 'message': '@AppleSupport nnCan you answer me In private messages, please.', 'tweet_ID': '1243698038255779841'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-28T00:34:53.000Z', 'duration': '02:41:00.0', 'messageCount': '2', 'sessionID': 'obf6JCktAT686cKrPsH3'} |
{'doc_id': '1691', 'turn': '6', 'tweet_ID': '1242669199157231617', 'url': 'https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1', 'url_utterance': "@ThatTroyChriest Sorry about that, Troy. Could you check if the GPU drivers are updated? Also, try resetting the preferences of Premiere Pro. Here's how: https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nLet us know if it helps. Thanks. ^NKush"} | [{'client': 'ThatTroyChriest', 'datetime': '2020-03-23T02:14:54.000Z', 'message': '@AdobePremiere @Adobe Get your shit together. We got beef rn.', 'tweet_ID': '1241911265955434498'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T21:00:36.000Z', 'message': "@ThatTroyChriest Hi there, I understand your frustration. We'll make sure this gets sorted out. Could you share more details? ^Shivangi", 'tweet_ID': '1242194557871194116'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-24T01:29:05.000Z', 'message': '@AdobeCare Inserting clips into the timeline makes it not respond. Unlinking clips makes it not respond. The connection between editing a clip in audition takes 20 minutes and exporting with maximum depth and max render quality, will cause a disk full error when I have 1000’s of gigs free.', 'tweet_ID': '1242262124023427072'}, {'agent': 'AdobeCare', 'datetime': '2020-03-24T04:23:59.000Z', 'message': "@ThatTroyChriest Hi Troy, we've got your back. Could you share your system specifications (CPU, GPU, RAM, OS)? Try opening another project and check if you are getting the issue. In the meantime, try resetting the preferences of Premiere Pro. https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nLet us know. Thanks.^NKush", 'tweet_ID': '1242306138902802435'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-25T03:33:50.000Z', 'message': '@AdobeCare It’s happening in every project when I first boot it open. You have to like warm up the program like an old car.', 'tweet_ID': '1242655908422799361'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-23T02:14:54.000Z', 'duration': '11:20:29.0', 'messageCount': '6', 'sessionID': 'jBZ5IQYw7DsuChgbgjOO_2'} |
{'doc_id': '2138', 'turn': '2', 'tweet_ID': '1245168130831388673', 'url': 'https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105', 'url_utterance': "@dyurkus We are removing listings attempting to profit from the current health crisis, including cleaning wipes. Visit https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace for info on the steps we're taking. You can also DM us item numbers,or report on the site https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105 using these steps.~Ryan"} | [{'client': 'dyurkus', 'datetime': '2020-03-31T05:46:33.000Z', 'message': '@eBay you need to add products like this to your ban to prevent hording of critical supplies to profiteer form like this. Sanitizers are like masks a critical item used to help clean and prevent spreading. link', 'tweet_ID': '1244863635274563585'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-31T05:46:33.000Z', 'duration': '20:09:58.0', 'messageCount': '2', 'sessionID': 'OWtvnqi89QogfOt0fg6t_2'} |
{'doc_id': '1198', 'turn': '12', 'tweet_ID': '1158790359012511745', 'url': 'https://web.archive.org/web/20200310033113/https://help.dropbox.com/installs-integrations/sync-uploads/smart-sync', 'url_utterance': '@4thDown_GoForIt Smart sync is a feature working locally in the desktop Dropbox application to save hard drive space. The settings are adjusted locally and not online. Read more about Smart Sync here: https://web.archive.org/web/20200310033113/https://help.dropbox.com/installs-integrations/sync-uploads/smart-sync Find the desktop app here: https://web.archive.org/web/20200322123928/https://www.dropbox.com/downloading Thank you.'} | [{'client': '4thDown_GoForIt', 'datetime': '2019-07-30T20:50:43.000Z', 'message': "@Dropbox How do I move or copy folders from one person's Dropbox docs to another person's Dropbox account?", 'tweet_ID': '1156306149349609472'}, {'agent': 'DropboxSupport', 'datetime': '2019-07-30T21:02:48.000Z', 'message': '@4thdown_goforit Hi there, thanks for reaching out. Are you referring to files on one user’s account, or Paper docs? Thanks!', 'tweet_ID': '1156309188412399616'}, {'client': '4thDown_GoForIt', 'datetime': '2019-07-31T02:49:35.000Z', 'message': '@DropboxSupport The digital docs are on one Dropbox account and I need to move them to another Dropbox account I am not the originator of either one of them.', 'tweet_ID': '1156396459773685760'}, {'agent': 'DropboxSupport', 'datetime': '2019-07-31T07:01:56.000Z', 'message': '@4thDown_GoForIt Hey - the best way to do this is by sharing the files. You need to be able to sign into the account with the files to do this. Check out how here: https://web.archive.org/web/20191010031336/https://help.dropbox.com/files-folders/share/share-with-others!', 'tweet_ID': '1156459967928516608'}, {'client': '4thDown_GoForIt', 'datetime': '2019-07-31T08:30:41.000Z', 'message': '@DropboxSupport So does this mean without complete admin level access to the Dropbox account I cannot share files?', 'tweet_ID': '1156482299413725186'}, {'agent': 'DropboxSupport', 'datetime': '2019-07-31T08:35:09.000Z', 'message': '@4thDown_GoForIt Well, it goes without saying that you need to be able to sign into the account to access the files inside. Do you currently have access to the files somehow?', 'tweet_ID': '1156483424238153728'}, {'client': '4thDown_GoForIt', 'datetime': '2019-07-31T08:37:22.000Z', 'message': "@DropboxSupport So I have access to files that were shared with me but I cannot turn around and share those files with other people. This is for a non profit Dropbox account where I've become the new nonprofit president... 1/2", 'tweet_ID': '1156483983061868544'}, {'agent': 'DropboxSupport', 'datetime': '2019-07-31T08:43:45.000Z', 'message': '@4thDown_GoForIt If there’s no way to contact the owner to give you admin access, then you can sync the files you do have access to down to your Dropbox account, and then create a new shared folder to share with other people: https://web.archive.org/web/20191010031336/https://help.dropbox.com/files-folders/share/share-with-others Hope this helps!', 'tweet_ID': '1156485588821913600'}, {'client': '4thDown_GoForIt', 'datetime': '2019-08-06T16:50:21.000Z', 'message': "@DropboxSupport Trying to sync & when I right-click sync or smart sync doesn't appear. What am I doing wrong?", 'tweet_ID': '1158782373464383488'}, {'agent': 'DropboxSupport', 'datetime': '2019-08-06T16:57:35.000Z', 'message': '@4thDown_GoForIt Hey there. Make sure that our desktop app is installed and running on your computer. Then, try this right-click on a file or folder that’s inside your Dropbox folder. Have a look at this, and let us know!', 'tweet_ID': '1158784194937593857'}, {'client': '4thDown_GoForIt', 'datetime': '2019-08-06T17:04:13.000Z', 'message': "@DropboxSupport So I can't do it from the URL/web browser access to my account even though I'm signed in. I must use the desktop app?", 'tweet_ID': '1158785863846789125'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-07-30T20:50:43.000Z', 'duration': '20:31:22.0', 'messageCount': '12', 'sessionID': 'rOgBbNosrWDtxqiphQv0_3'} |
{'doc_id': '1178', 'turn': '2', 'tweet_ID': '1244021329843666945', 'url': 'https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050', 'url_utterance': "@monahawkins99 Hmm, that's odd. If you're on your computer, try clearing your cache and cookies with these steps: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 Also, try using a different browser/device or Incognito mode and see if that makes a difference. Let us know how that goes!"} | [{'client': 'monahawkins99', 'datetime': '2020-03-28T20:36:46.000Z', 'message': "Weird. Haven't been able to play any music videos on @youtube all day. Others vids and streaming channels work just fine. But if it has music it won't play. Anyone else experience same?", 'tweet_ID': '1244000501169037315'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T20:36:46.000Z', 'duration': '22:31:02.0', 'messageCount': '2', 'sessionID': 'lQaMzZDgx7rhtMYYBYNg'} |
{'doc_id': '1682', 'turn': '2', 'tweet_ID': '1244507535413055488', 'url': 'https://web.archive.org/web/20200401212817/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription', 'url_utterance': "@AnselmoPanelo Hi Anselmo, thanks for reaching out. As we don't have access to Dropbox accounts via our social media channels for security reasons, if you wish to cancel your Dropbox plan, please follow the steps provided here: https://web.archive.org/web/20200401212817/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription Let us know how it goes!"} | [{'client': 'AnselmoPanelo', 'datetime': '2020-03-28T04:12:05.000Z', 'message': '@DropboxSupport please unsubscribed my account [email protected]', 'tweet_ID': '1243752697888509952'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-28T04:12:05.000Z', 'duration': '04:22:07.0', 'messageCount': '2', 'sessionID': 'nUpIo2iVvisUZ0jHPKcP'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1244788964420128768', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Trak_fear Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *TB'} | [{'client': 'Trak_fear', 'datetime': '2020-03-31T00:42:34.000Z', 'message': '@RockstarSupportn Whenever I try to go into GTAV online it gives me the message "Could not download files from the Rockstar Games Service required to play GTA Online. Please return to Grand Theft Auto V and try again later." Any fix? Pc', 'tweet_ID': '1244787134629904385'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-31T00:42:34.000Z', 'duration': '00:07:16.0', 'messageCount': '2', 'sessionID': 'dzRdIuZ3InOtk6qXsQpK_2'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1215163733271597057', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@JoceeePelaez Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'} | [{'client': 'JoceeePelaez', 'datetime': '2020-01-09T06:20:12.000Z', 'message': 'Someone tried to go into my google mail all they were going to find were bills LOL', 'tweet_ID': '1215156296258871297'}] | {'company': 'Google', 'conversationDateTime': '2020-01-09T06:20:12.000Z', 'duration': '00:29:33.0', 'messageCount': '2', 'sessionID': 'dunrDwFCA2szcGF2M1AH_2'} |
{'doc_id': '8534', 'turn': '4', 'tweet_ID': '1231078206209511425', 'url': 'https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html', 'url_utterance': "@bee_disco Thank you for the additional information. Please check the below given link's for the solution.nnhttps://community.adobe.com/t5/get-started/sign-in-required-loop/td-p/9637733?page=1nnhttps://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.htmlnnLet us know if this helps. ^MC"} | [{'client': 'bee_disco', 'datetime': '2020-02-22T03:25:35.000Z', 'message': "i'm actually going feral @creativecloud this sign in loop is absolutely nuts considering I can't use your products at all despite having a valid enterprise ID and license. not letting me get help outside of my school's support hours when this is your bullshit not my schools? god.", 'tweet_ID': '1231057421294096385'}, {'agent': 'AdobeCare', 'datetime': '2020-02-22T04:19:56.000Z', 'message': '@bee_disco Hi there, sorry to hear this, that’s definitely not what should be happening! Is there anything that we can do to help? Let us know so we can assist. Thanks! ^MC', 'tweet_ID': '1231071097325576192'}, {'client': 'bee_disco', 'datetime': '2020-02-22T04:38:02.000Z', 'message': '@AdobeCare yes, you can fix the fact that whenever I try to open Adobe Acrobat I am forced into "sign in required" loop or provide a reliable fix that doesn't require a CS degree. I followed every response I can find with no improvement--inc. uninstalling every adobe app and using cleaner.', 'tweet_ID': '1231075653803487232'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-22T03:25:35.000Z', 'duration': '01:39:10.0', 'messageCount': '4', 'sessionID': 'JIzyyju8Jt0jWYkMOgIB_2'} |
{'doc_id': '1740', 'turn': '4', 'tweet_ID': '1234712026418700288', 'url': 'https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html', 'url_utterance': "@GarthFT Hi there, sorry to hear about this. Would you mind resetting Photoshop's preferences & see if it helps?xa0See: https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html You may want to backup your settings beforehand:xa0https://helpx.adobe.com/in/photoshop/using/preset-migration.html Thanks, ^Akash"} | [{'client': 'GarthFT', 'datetime': '2020-03-03T03:14:22.000Z', 'message': 'Over the weekend I think Photoshop updated and by making it “better” @adobe made it worse. Now the eraser tool only comes up when I actively press my stylus’ eraser. It no longer comes up by just flipping the stylus over. Except sometimes I can get it to stick. Ugh.', 'tweet_ID': '1234678474670886914'}, {'agent': 'AdobeCare', 'datetime': '2020-03-03T03:17:04.000Z', 'message': "@GarthFT Hi Graham, could you please elaborate more about your issue. Also, let us know the Operating System you're using and which version of Photoshop. We're here to help. Thanks! ^SH", 'tweet_ID': '1234679155016392704'}, {'client': 'GarthFT', 'datetime': '2020-03-03T03:57:58.000Z', 'message': '@AdobeCare Easier to demonstrate. I’m running the latest version of window and wacom’s drivers. link', 'tweet_ID': '1234689446672355328'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-03T03:14:22.000Z', 'duration': '17:45:41.0', 'messageCount': '4', 'sessionID': 'boruiHzMn8Y1jGQBBU09'} |
{'doc_id': '2399', 'turn': '16', 'tweet_ID': '1244554678047825922', 'url': 'https://www.dropbox.com/support/sign-in-issues', 'url_utterance': '@indieprice Thanks for your on-going patience, Catti. Can you please fill out the form here: https://www.dropbox.com/support/sign-in-issues Once done, change the email address as soon as you have access to the account, that way you can disable the account, and request for a refund of the charge.'} | [{'client': 'indieprice', 'datetime': '2020-03-26T17:58:34.000Z', 'message': 'Would love @Dropbox to stop charging me for a deleted account for a deleted email address!', 'tweet_ID': '1243235912202383361'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:05:41.000Z', 'message': '@indieprice Hi Catti. We are sorry to hear about that. Dropbox subscriptions are set to autorenew until they are cancelled. Would you like to contact us in regards to your charges on: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support so that we can assist through our Support Platform? Keep us posted!', 'tweet_ID': '1243237704625795077'}, {'client': 'indieprice', 'datetime': '2020-03-26T18:32:58.000Z', 'message': '@DropboxSupport I can’t sign in to get support if I no longer have an account. I’ve emailed about this before and I’m still being charged', 'tweet_ID': '1243244571737255941'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:50:12.000Z', 'message': '@indieprice If you scroll further down on the page: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support you will see the option to contact us in regards to a billing issue. Do you have that option?', 'tweet_ID': '1243248906999345152'}, {'client1': 'rae_a__1996', 'datetime': '2020-03-26T20:31:08.000Z', 'message': '@DropboxSupport @indieprice She’s already done this. Talked to a real person. They said they’d reimburse her and stop charging her monthly but it never happened. Let’s make it happen, shall we?', 'tweet_ID': '1243274306953441280'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T20:59:55.000Z', 'message': '@rae_a__1996 Do you have the ticket number for that interaction so we can track it under our Support Platform? Thanks!', 'tweet_ID': '1243281551338725381'}, {'client': 'indieprice', 'datetime': '2020-03-26T23:32:30.000Z', 'message': '@DropboxSupport @rae_a__1996 10336073', 'tweet_ID': '1243319949554139136'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T23:51:08.000Z', 'message': "@indieprice We appreciate you providing us the ticket number! As it appears to be closed, could you please open a new one and let us know the ticket number for that. We'll immediately assign an agent to it and help further. Thank you!", 'tweet_ID': '1243324639402758144'}, {'client': 'indieprice', 'datetime': '2020-03-27T01:15:29.000Z', 'message': '@DropboxSupport How do I do that? I tried emailing earlier today and received an automated message that it was going to an unmonitored inbox', 'tweet_ID': '1243345866204811270'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-27T01:39:36.000Z', 'message': '@indieprice Can you try the link: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support where you can scroll further down on that page and select to submit a new request regarding a billing issue? What do you see after trying that?', 'tweet_ID': '1243351934184108033'}, {'client': 'indieprice', 'datetime': '2020-03-27T02:41:55.000Z', 'message': '@DropboxSupport If I do that, I still need to sign in, which I can’t do with an email address that is not functional', 'tweet_ID': '1243367617714221056'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-27T07:13:58.000Z', 'message': '@indieprice Welcome back, Catti! Would you mind sending over a screenshot of the message you mentioned earlier? Do you see a ticket ID (eg #1234567) on it? Also, could you confirm with us that you submitted your support request through this page: https://www.dropbox.com/support/billing-issues Keep us posted!', 'tweet_ID': '1243436083909705728'}, {'client': 'indieprice', 'datetime': '2020-03-27T19:47:37.000Z', 'message': '@DropboxSupport Pls just dm me I’ve already given you the ticket number', 'tweet_ID': '1243625745865293825'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-27T19:52:48.000Z', 'message': "@indieprice We're afraid that we're unable to accept private messages at this time, so we'll need you to email us at https://web.archive.org/web/20200407112308/https://www.dropbox.com/support instead. This will enable our team to work on this directly with you via our secure platform.", 'tweet_ID': '1243627047227973635'}, {'client': 'indieprice', 'datetime': '2020-03-28T01:23:35.000Z', 'message': '@DropboxSupport This is the address I emailed initially and received an automated message that I would not receive customer service this way', 'tweet_ID': '1243710291663151106'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-26T17:58:34.000Z', 'duration': '15:20:18.0', 'messageCount': '16', 'sessionID': 'lhaTp8IqE2IgXKKK7VK3_6'} |