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{'doc_id': '1442', 'turn': '2', 'tweet_ID': '1245200867852247041', 'url': 'https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace', 'url_utterance': "@billshortenmp Price gouging is not something we tolerate, and we are taking aggressive measures to prevent such behavior. Please visit here> https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace for additional information on how we're taking action during the current health crisis. Thank you. ~Kate"} | [{'client': 'billshortenmp', 'datetime': '2020-03-31T23:40:36.000Z', 'message': 'Tech giants like u2066@eBayu2069 should not be allowing price gouging on vital items like disinfectant. This is bloody outrageous. #coronavirus link', 'tweet_ID': '1245133925715865600'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-31T23:40:36.000Z', 'duration': '04:26:00.0', 'messageCount': '2', 'sessionID': '0zEqAoC3fnarKTyqG1J2'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1243087854747545600', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@abraham_trinh Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^JS'} | [{'client': 'abraham_trinh', 'datetime': '2020-03-25T19:35:46.000Z', 'message': '@MojangSupport Hello, I recently noticed that my account name changed without my permission/attention, I believe I was hacked and the hacker took the username that I had in the past and I would like to get help if possible', 'tweet_ID': '1242897986536886272'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-25T19:35:46.000Z', 'duration': '12:34:28.0', 'messageCount': '2', 'sessionID': 'Cmtq7LseAQLB1uTg8wbP'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1242351417270075393', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@uberrimaefidei1 We're actively reviewing listings on the site for price gouging issues. You can view more on our latest announcement here: https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 We have all hands on deck right now and we appreciate you looking out for the rest of the community.~ Olivia"} | [{'client': 'uberrimaefidei1', 'datetime': '2020-03-22T15:28:50.000Z', 'message': '@eBay @AskeBay @eBayNewsroom - eBay what a disgrace! at a time like this you enable blatant profiteering or fraud and take your cut- you have no shame... #coronavirusuk #coronavirus #CoronaCrisisuk - take down the auction 😡 link', 'tweet_ID': '1241748681231085568'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-22T15:28:50.000Z', 'duration': '15:55:04.0', 'messageCount': '2', 'sessionID': '69f9JJWkqVORBMnABvko'} |
{'doc_id': '2160', 'turn': '4', 'tweet_ID': '1159886184258121728', 'url': 'https://web.archive.org/web/20200406044315/https://support.apple.com/en-us/HT201330', 'url_utterance': '@wunitts Got it, let’s start by forcing the app to close. Even though you’re not able to access Mail, it may be open in the background. nnThe following article explains how to force an app to close: https://web.archive.org/web/20200406044315/https://support.apple.com/en-us/HT201330 nnLet us know whether that resolves the behavior.'} | [{'client': 'wunitts', 'datetime': '2019-08-09T17:26:35.000Z', 'message': '@AppleSupport every time i open up my mail on iPhone it just closes out. Any help on this?', 'tweet_ID': '1159878655054450688'}, {'agent': 'AppleSupport', 'datetime': '2019-08-09T17:43:00.000Z', 'message': '@wunitts We’d be happy to look into this with you! We definitely want you to be able to communicate with others via email with ease. To start, when did you first notice this behavior? Also, which iOS version are you currently on? You can check in Settings > General > About.', 'tweet_ID': '1159882786494386176'}, {'client': 'wunitts', 'datetime': '2019-08-09T17:46:35.000Z', 'message': '@AppleSupport Just today and ios 12.4', 'tweet_ID': '1159883689787973632'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-09T17:26:35.000Z', 'duration': '00:29:55.0', 'messageCount': '4', 'sessionID': 'DjvHLqPADEKPF6nncnzB'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1240347799801090048', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@AndyMan096 Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^JR'} | [{'client': 'AndyMan096', 'datetime': '2020-03-17T02:11:35.000Z', 'message': '@MojangSupport I know there is a lot going on and your staff might be limited but is there anyway you could tell me my Minecraft username so I can migrate my account and play Minecraft?', 'tweet_ID': '1239736107354353664'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-17T02:11:35.000Z', 'duration': '16:30:39.0', 'messageCount': '2', 'sessionID': '8WhRxHIHk9vTB9QKs4XI'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1231378583282765824', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@jerrykorakas3 Please submit a request with your account information through the following link so that we can investigate: https://support.rockstargames.com/categories *TB'} | [{'client': 'jerrykorakas3', 'datetime': '2020-02-23T00:39:27.000Z', 'message': '@RockstarSupport I was in the middle of purchasing the Dinka kanjo while my queue to another room popped up. The purchase was made. Took my money. But I didn’t get to select a garbage. So now I have no money and no car. How do I get my car?', 'tweet_ID': '1231377999259406337'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-23T00:39:27.000Z', 'duration': '00:02:19.0', 'messageCount': '2', 'sessionID': '3Egyq7XenrCJ9wcw6zFG'} |
{'doc_id': '0107', 'turn': '4', 'tweet_ID': '1160777515755085824', 'url': 'https://web.archive.org/web/20190120124602/https://manuals.playstation.net/document/en/ps4/party/join.html', 'url_utterance': '@warrenblyth Thank you for your reply. Please follow the instructions in the next link to create a party: https://web.archive.org/web/20190120124602/https://manuals.playstation.net/document/en/ps4/party/join.html'} | [{'client': 'warrenblyth', 'datetime': '2019-08-11T00:19:04.000Z', 'message': "@AskPlayStation just sat down to play Astrobot Rescue Mission with my two boys. Can't figure out how to get them into the game. Help?", 'tweet_ID': '1160344845799395329'}, {'agent': 'AskPlayStation', 'datetime': '2019-08-12T01:48:07.000Z', 'message': '@warrenblyth Sorry for the late reply. Are you still experiencing this issue? Please provide us with more details.', 'tweet_ID': '1160729646599684098'}, {'client': 'warrenblyth', 'datetime': '2019-08-12T04:52:50.000Z', 'message': "@AskPlayStation The game supports 1 to 4 players. Can't figure out where or how to get the other players into game", 'tweet_ID': '1160776131470999553'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2019-08-11T00:19:04.000Z', 'duration': '04:39:16.0', 'messageCount': '4', 'sessionID': 'Zi2KqUU4OdhdyQWzneMG'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1239909557876535299', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@jarrod1967 We've prohibited certain items from being sold and are in the process of removing items found to be attempting to profit from the current health crisis. Visit https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 for actions we're taking. ~Heather B."} | [{'client': 'jarrod1967', 'datetime': '2020-03-16T19:34:49.000Z', 'message': '@ebay, I see that eBay are not doing much to stop their members purchasing hand-sanitizers for around £4 and then re-selling on eBay between £30 - £100. Washing Hands is important to prevent the spread of the latest virus so what is being done to stop this racketeering', 'tweet_ID': '1239636257027883008'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-16T19:34:49.000Z', 'duration': '18:06:00.0', 'messageCount': '2', 'sessionID': 'KLhPIxWMqkru46D2eqOK'} |
{'doc_id': '2007', 'turn': '2', 'tweet_ID': '1245453122010480643', 'url': 'https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759', 'url_utterance': '@randy21216 Thanks for reaching out. This does not sound like anything that would be from Apple. You can learn how to identify and report suspicious communications here: https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759'} | [{'client': 'randy21216', 'datetime': '2020-04-01T17:46:40.000Z', 'message': '@AppleSupport i got an email saying If i dont verify my id my account will be locked. Do you guys say are do things like that', 'tweet_ID': '1245407245191479297'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-04-01T17:46:40.000Z', 'duration': '03:02:18.0', 'messageCount': '2', 'sessionID': 'nh8iLqvVY2RhSSCi0IGJ'} |
{'doc_id': '2275', 'turn': '2', 'tweet_ID': '1245818728765415426', 'url': 'https://web.archive.org/web/20200407034427/https://help.yahoo.com/kb/account', 'url_utterance': '@alansamerica Looking into the account I see that it qualifies for two different recovery options. The first would be to visit https://web.archive.org/web/20200407034427/https://help.yahoo.com/kb/account and click Contact Us to see the available options. The second would be to contact a live agent at (800-300-8514 US).'} | [{'client': 'alansamerica', 'datetime': '2020-04-02T21:00:18.000Z', 'message': '@YahooCare Hi. My wife can’t sign into her Verizon yahoo account. When she tries It says “uh-oh can’t connect to server. She can get in by pressing “mail” on her iPhone but cannot send or receive messages. Can you help?', 'tweet_ID': '1245818361906331650'}] | {'company': 'YahooCare', 'conversationDateTime': '2020-04-02T21:00:18.000Z', 'duration': '00:01:27.0', 'messageCount': '2', 'sessionID': 'cDiYjEYBqRsKNYazkpOT'} |
{'doc_id': '8867', 'turn': '2', 'tweet_ID': '1240317184959819783', 'url': 'https://community.adobe.com/t5/digital-editions/bd-p/digital-editions?page=1&sort=latest_replies&filter=no_replies', 'url_utterance': '@katrinagulliver Hey Katrina, we are sorry for the trouble and the experience. Please initiate your query on Adobe community Digital Edition Page (https://community.adobe.com/t5/digital-editions/bd-p/digital-editions?page=1&sort=latest_replies&filter=no_replies) for more help. Thanks. ^ AD'} | [{'client': 'katrinagulliver', 'datetime': '2020-03-18T14:56:37.000Z', 'message': "I'm having probs with Adobe Digital Ed (4.5.11). I download a book and it just hangs trying to open it. Tried going for an earlier version of Dig Ed, but that won't open with OS El Capitan. Has anyone else had this?", 'tweet_ID': '1240291020857843712'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-18T14:56:37.000Z', 'duration': '01:43:58.0', 'messageCount': '2', 'sessionID': '9isx1HQmY5ZyQH7pC0D2'} |
{'doc_id': '1648', 'turn': '2', 'tweet_ID': '1243515960109289473', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': "@MarvelMan616 Sorry for the trouble! Our team is looking into this behavior, so we'll definitely share your experience with the right team here. For now, trying: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- should help. Please let us know if we can assist you with anything else!"} | [{'client': 'MarvelMan616', 'datetime': '2020-03-27T01:01:55.000Z', 'message': '@hulu my shows keep blinking out then i get this error code P-DEV320.... halp!', 'tweet_ID': '1243342453698187265'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-27T01:01:55.000Z', 'duration': '11:29:27.0', 'messageCount': '2', 'sessionID': '69JprgQCAOhkHjNBJKCL'} |
{'doc_id': '8380', 'turn': '2', 'tweet_ID': '1241424871940227073', 'url': 'https://www.t-mobile.com/brand/ongoing-updates-covid-19', 'url_utterance': "@ScottSandry We understand that there are special circumstances impacting our customers, Sandry, and we have a variety of tools in place to help! See all the things we're doing here: https://www.t-mobile.com/brand/ongoing-updates-covid-19 and Please DM if you need billing support. ^CarmenSipes"} | [{'client': 'ScottSandry', 'datetime': '2020-03-21T17:59:03.000Z', 'message': 'I thought businesses like @TMobile was trying to keep people connected during these tough times by not shutting peoples phones off even though some cant pay... guess not. their late/reconnect fees seem more important to them.', 'tweet_ID': '1241424097051099136'}] | {'company': 'TMobileHelp', 'conversationDateTime': '2020-03-21T17:59:03.000Z', 'duration': '00:03:05.0', 'messageCount': '2', 'sessionID': 'd6wYHVm2uiRTElPNema4'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1240642165870604293', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': '@IsThisWhoYouAre Rest assured that our team is tirelessly working to have these removed! Our policy prohibits sellers from profiting on human tragedy and natural disaster. Here is an article with the action we are taking: https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 - Mindy'} | [{'client': 'IsThisWhoYouAre', 'datetime': '2020-03-19T11:31:46.000Z', 'message': 'Wow. @eBay really needs to work harder in their price gouging sellers. $400 for a Kinsa Smart thermometer??? Average retail price is about $20! #coronavirus #Covid #TrumpLiedPeopleDied', 'tweet_ID': '1240601856709189632'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-19T11:31:46.000Z', 'duration': '02:40:11.0', 'messageCount': '2', 'sessionID': 'J5i0g4zEt6T2z1gmOOFe'} |
{'doc_id': '2248', 'turn': '5', 'tweet_ID': '1241141095448432643', 'url': 'https://web.archive.org/web/20200407015630/https://helpx.adobe.com/premiere-pro/get-started.html', 'url_utterance': '@huffietina Hi sam, I see you are starting to work with Premiere Pro and need help getting started. Check out this link: https://web.archive.org/web/20200407015630/https://helpx.adobe.com/premiere-pro/get-started.html Happy Editing! Thx, ^KM'} | [{'client': 'FatheringAutism', 'datetime': '2020-03-20T00:14:22.000Z', 'message': 'I use @AdobePremiere and I get asked all the time what software to use for editing. Good time to learn how to edit fam! #quarantinedsolearnsomethingnew link', 'tweet_ID': '1240793771811524618'}, {'client1': 'huffietina', 'datetime': '2020-03-20T13:54:46.000Z', 'message': '@FatheringAutism @AdobePremiere Any tips on how to get it to run fast? When I try edit videos it’s so laggy🐌', 'tweet_ID': '1241000230629388290'}, {'client': 'FatheringAutism', 'datetime': '2020-03-20T17:11:43.000Z', 'message': '@huffietina @AdobePremiere Depends on what you’re running it on. I’ve ran it on a PC with an MX250 graphics card and it was fine until trying to colorgrade with the playback so I’d do that last. Dedicated graphics are a must though. Look for videos on how to speed up PP otherwise.', 'tweet_ID': '1241049794333859841'}, {'client1': 'huffietina', 'datetime': '2020-03-20T18:57:15.000Z', 'message': '@FatheringAutism @AdobePremiere I have a HP laptop but it’s quite old and I might upgrade soon, tried a few tips from videos but might have to do another google !', 'tweet_ID': '1241076353744678914'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-20T00:14:22.000Z', 'duration': '23:00:09.0', 'messageCount': '5', 'sessionID': 'sKeeZDdVwnOR3DsrWDxW'} |
{'doc_id': '0574', 'turn': '2', 'tweet_ID': '1151889985743622145', 'url': 'https://web.archive.org/web/20191218002033/https://help.yahoo.com/kb/sln25426.html', 'url_utterance': '@StuartH4746 Hi Stuart! Please refer to the following help article for further assistance: https://web.archive.org/web/20191218002033/https://help.yahoo.com/kb/sln25426.html -TC'} | [{'client': 'StuartH4746', 'datetime': '2019-07-18T16:18:06.000Z', 'message': "@YahooCare hi I can't log into my email. Done everthing right. I think it is locked link", 'tweet_ID': '1151888888425779200'}] | {'company': 'YahooCare', 'conversationDateTime': '2019-07-18T16:18:06.000Z', 'duration': '00:04:22.0', 'messageCount': '2', 'sessionID': 'Nzk4wM5gNbK0gMGtx3Fm'} |
{'doc_id': '1201', 'turn': '4', 'tweet_ID': '1160055756936437760', 'url': 'https://web.archive.org/web/20200310045445/https://support.playstation.com/s/repair-services?language=en_US', 'url_utterance': '@One88Yt Please access to the next link https://web.archive.org/web/20200310045445/https://support.playstation.com/s/repair-services?language=en_US select your console and follow the on-screen questions from the section "Power" to troubleshoot this issue. If the problem persist after doing the steps the system will give you the option to send the console for service.'} | [{'client': 'TheLegitOne88YT', 'datetime': '2019-08-09T03:50:41.000Z', 'message': "@AskPlayStation I'm having problems with my ps4 slim it is not getting any power to it what so ever is there any way i can fix this issue?", 'tweet_ID': '1159673326890913792'}, {'agent': 'AskPlayStation', 'datetime': '2019-08-10T05:07:20.000Z', 'message': '@One88Yt Hi there! Glad to assist! Does all of the cables are connected tight? Do you see any light on the console? Please provide us with more details.', 'tweet_ID': '1160055005673590784'}, {'client': 'TheLegitOne88YT', 'datetime': '2019-08-10T05:08:40.000Z', 'message': '@AskPlayStation Hi there is no light at all and all of the cables are connected properly', 'tweet_ID': '1160055339514863617'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2019-08-09T03:50:41.000Z', 'duration': '01:19:38.0', 'messageCount': '4', 'sessionID': 'LzyKRM0Svo4KIJt6ynlM'} |
{'doc_id': '8065', 'turn': '2', 'tweet_ID': '1237841431579856896', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@Robb73854638 Please follow this link so that we can help you one-on-one: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *SR'} | [{'client': 'Robb73854638', 'datetime': '2020-03-11T20:35:52.000Z', 'message': "@RockstarSupport my 2 step verification thing won't work when trying to sign in it worked before but now it won't. Trying to link my twitch prime but can't get signed in", 'tweet_ID': '1237839682722869250'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-11T20:35:52.000Z', 'duration': '00:06:57.0', 'messageCount': '2', 'sessionID': 'xpFFwq2aKnRsHBGbvOVq'} |
{'doc_id': '2386', 'turn': '2', 'tweet_ID': '1241594911222149125', 'url': 'https://web.archive.org/web/20200407081444/https://www.delta.com', 'url_utterance': '@_C_pop Hi Caleb, we do not show that it's canceled as of now. Please keep an eye on the status of your flight on our website via the "Flight Status" section. https://web.archive.org/web/20200407081444/https://www.delta.com Sasha'} | [{'client': '_C_pop', 'datetime': '2020-03-22T01:21:22.000Z', 'message': '@Delta Is flight DL309 from Cancun to LAX still on schedule for Wednesday March 25 or am I gonna be stuck in Cancun for a minute?', 'tweet_ID': '1241535407466086400'}] | {'company': 'Delta', 'conversationDateTime': '2020-03-22T01:21:22.000Z', 'duration': '03:56:27.0', 'messageCount': '2', 'sessionID': 'ejnTBCnY6DfoGtdcZQdP'} |
{'doc_id': '2116', 'turn': '4', 'tweet_ID': '1233653349335076864', 'url': 'https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html', 'url_utterance': '@DavidToonsYT I know this is a pain. Have you already contacted us here? https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html Please select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. Thanks! ^MC'} | [{'client': 'DavidToonsYT', 'datetime': '2020-02-29T07:09:19.000Z', 'message': '@AdobeCare keep ignoring me, that’s fine.nBut just know your CONSTANT glitches in Adobe Animate have held me back so many times today for client work, and I shouldn’t need to be experiencing so many issues thanks to your glitchy software.nnGet your developers onto fixing that.', 'tweet_ID': '1233650440207646721'}, {'agent': 'AdobeCare', 'datetime': '2020-02-29T07:15:10.000Z', 'message': "@DavidToonsYT Hi David, we're sorry to hear that. We will take this as a feedback and we will share with our team to serve you better in future. ^MC", 'tweet_ID': '1233651910072250368'}, {'client': 'DavidToonsYT', 'datetime': '2020-02-29T07:16:33.000Z', 'message': '@AdobeCare I appreciate your response, sorry if I sounded so harsh but I shouldn’t be facing these issues if I’m paying monthly for a program I expect to work as it should.nnThese hold backs have caused me to push delays for clients work, disrupting my working time.nIt’s just not on.', 'tweet_ID': '1233652261131173888'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-29T07:09:19.000Z', 'duration': '00:11:34.0', 'messageCount': '4', 'sessionID': 'LHst76kzVA0M3jnqVa47'} |
{'doc_id': '1078', 'turn': '4', 'tweet_ID': '1242545412935909376', 'url': 'https://web.archive.org/web/20200308191742/https://support.google.com/youtube/answer/7552722', 'url_utterance': '@SuperGamerCody Thanks for the info – for videos with music content, you need to be subscribed to YouTube Premium to enjoy the Picture-in-Picture playback. Learn more here: https://web.archive.org/web/20200308191742/https://support.google.com/youtube/answer/7552722'} | [{'client': 'SuperGamerCody', 'datetime': '2020-03-19T12:58:12.000Z', 'message': "@TeamYouTube I've run into an issue I don't understand... I have picture on picture (or whatever it's called) enabled but it doesn't work for music. YouTube is literally the only thing I use for music but because that thing doesn't work with music I can't play music and do other", 'tweet_ID': '1240623607706869763'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T18:39:24.000Z', 'message': "@SuperGamerCody By any chance, does your account have an active YouTube Premium/Music Premium subscription? If yes, then the Background Play feature will be prioritized over the picture-in-picture mode so you won't be able to access the latter. If this isn't the case, let us know.", 'tweet_ID': '1242521413698957312'}, {'client': 'SuperGamerCody', 'datetime': '2020-03-24T18:43:02.000Z', 'message': "@TeamYouTube No. I don't have premium.", 'tweet_ID': '1242522329369858048'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-19T12:58:12.000Z', 'duration': '07:16:34.0', 'messageCount': '4', 'sessionID': 'L6XOzLuxpdBGqRQuyrHS'} |
{'doc_id': '1657', 'turn': '2', 'tweet_ID': '1240292932449636354', 'url': 'https://web.archive.org/web/20200401203825/http://apple.co/GetSupport', 'url_utterance': '@JenShelton1 We are here to help whenever possible. For help with your iTunes account, contact our billing specialists using this link: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'JenShelton1', 'datetime': '2020-03-18T14:12:32.000Z', 'message': '@AppleSupport I am having trouble with music since updating Mac to current OS. Asks me to authorize my Mac each time I try to play purchased song. I went to support online, but the solution didn’t work. I can play music if I repurchase. Obv not good. Help?', 'tweet_ID': '1240279925292257280'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-18T14:12:32.000Z', 'duration': '00:51:41.0', 'messageCount': '2', 'sessionID': 'oGpVCUmnn1JOXU4ZwpH6'} |
{'doc_id': '1665', 'turn': '2', 'tweet_ID': '1229751936074821632', 'url': 'https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973', 'url_utterance': '@lydiawgoodman Hi Lydia. Just to confirm, have you already tried recovering your account using the steps here: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin These tips may help: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 Let us know.'} | [{'client': 'lydiawgoodman', 'datetime': '2020-02-14T21:15:08.000Z', 'message': 'Hey @google. Any suggestions how to recover an email account without paying your tech $150.00 with no guarantee of success? New phone, lost account, no help...', 'tweet_ID': '1228427476495458313'}] | {'company': 'Google', 'conversationDateTime': '2020-02-14T21:15:08.000Z', 'duration': '15:42:55.0', 'messageCount': '2', 'sessionID': 'BIVFyI1Y4FT2zX55B7S8'} |
{'doc_id': '1523', 'turn': '2', 'tweet_ID': '1152755388401573888', 'url': 'https://web.archive.org/web/20200331091331/https://www.adobe.com/in/creativecloud/catalog/desktop.html', 'url_utterance': '@PamGiordano Hi there, you can refer this given link to check which application are included under Creative Cloud All App: https://web.archive.org/web/20200331091331/https://www.adobe.com/in/creativecloud/catalog/desktop.html Let us know if this helps. ^MC'} | [{'client': 'PamGiordano', 'datetime': '2019-07-21T01:38:25.000Z', 'message': '@creativecloud I am a Creative Cloud subscriber. Does my membership include Lightroom Web and some of the Acrobat packages?', 'tweet_ID': '1152754671011782657'}] | {'company': 'AdobeCare', 'conversationDateTime': '2019-07-21T01:38:25.000Z', 'duration': '00:02:51.0', 'messageCount': '2', 'sessionID': 'PboSw4GWDjWr0hLrXeMD'} |
{'doc_id': '1682', 'turn': '2', 'tweet_ID': '1148734787307417601', 'url': 'https://web.archive.org/web/20200401212817/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription', 'url_utterance': '@n0nsm0ker Hey there - you can cancel your subscription by following the steps here: https://web.archive.org/web/20200401212817/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription Let us know if you need help!'} | [{'client': 'n0nsm0ker', 'datetime': '2019-07-09T23:13:02.000Z', 'message': '@DropboxSupport I need to cancel my plan', 'tweet_ID': '1148731819526905856'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-07-09T23:13:02.000Z', 'duration': '00:11:48.0', 'messageCount': '2', 'sessionID': 'mTRkkRyeMW79sLZVVpcN'} |
{'doc_id': '0825', 'turn': '2', 'tweet_ID': '1160271702863097856', 'url': 'https://web.archive.org/web/20200224063444/https://support.us.playstation.com/articles/en_US/KC_Article/Requesting-a-Refund', 'url_utterance': '@variboy22 Here to help! . Please access to this article: https://web.archive.org/web/20200224063444/https://support.us.playstation.com/articles/en_US/KC_Article/Requesting-a-Refund and look for: Refunds for Subscriptions, there is a description in how the auto-renewal feature works and the available refund options. Find the Chat contact option on the right side of the screen'} | [{'client': 'variboy22', 'datetime': '2019-08-10T19:22:30.000Z', 'message': '@AskPlayStation I need a refund a PlayStation plus subscription I just got it today and have not redeemed anything with it', 'tweet_ID': '1160270213390245888'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2019-08-10T19:22:30.000Z', 'duration': '00:05:55.0', 'messageCount': '2', 'sessionID': 'RAXhBzSdwxV4LKGllA3L'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1228123856247894016', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Whoobletron We would like to look into this issue. xa0Please create a ticket here: https://support.rockstargames.com/categories *TB'} | [{'client': 'Whoobletron', 'datetime': '2020-02-14T01:07:25.000Z', 'message': '@RockstarSupport I am stuck on 49/50 signal jammers and have went over every single location twice and have gotten nothing. Is this a known issue or a rare occurrence?', 'tweet_ID': '1228123544170532866'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-14T01:07:25.000Z', 'duration': '00:01:14.0', 'messageCount': '2', 'sessionID': 'pFAeR805nkjJbXlMmURH'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1232809447640182784', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@stupidman75 Please submit a request with your account information through the following link so that we can investigate: https://support.rockstargames.com/categories *SR'} | [{'client': 'stupidman75', 'datetime': '2020-02-26T23:26:29.000Z', 'message': '@RockstarSupport I lost my PR4 its not showing in up in my garage', 'tweet_ID': '1232809186582507522'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-26T23:26:29.000Z', 'duration': '00:01:02.0', 'messageCount': '2', 'sessionID': '2xSGtiTY0bOyzHKpwBnd'} |
{'doc_id': '8295', 'turn': '5', 'tweet_ID': '1238958929096380420', 'url': 'https://community.adobe.com/t5/acrobat-reader/bd-p/acrobat-reader?page=1&sort=latest_replies&filter=all', 'url_utterance': '@ISuperGeek @Adobe Hi Chris, sorry to see that you are having issues with Adobe Reader. Could you please post your issue in our Adobe Reader forums here? Our Adobe Reader community experts can help you if you still need help. https://community.adobe.com/t5/acrobat-reader/bd-p/acrobat-reader?page=1&sort=latest_replies&filter=all ^SV'} | [{'client': 'ISuperGeek', 'datetime': '2020-03-14T16:56:16.000Z', 'message': '@adobe reader sucks so much. It seriously won't even open. The best advice on the forums is "uninstall/run our cleaner utility/install"--Their version of "Have you tried turning it off and on again?"nnStill doesn't work.n#YouHaveOneJob', 'tweet_ID': '1238871578747650048'}, {'client': 'ISuperGeek', 'datetime': '2020-03-14T16:56:54.000Z', 'message': '@Adobe After trolling numerous support forums, the fix appears to be to run it in compatibility mode for Windows 7. How is this still a problem?', 'tweet_ID': '1238871738852593664'}, {'client': 'ISuperGeek', 'datetime': '2020-03-14T16:57:59.000Z', 'message': 'Okay, rant over now. Back to annoying my wife with rants about taxes.', 'tweet_ID': '1238872012673564673'}, {'client': 'ISuperGeek', 'datetime': '2020-03-14T18:04:11.000Z', 'message': "Okay, I thought I was done ranting but I'm not. This dialog comes up and does absolutely nothing every time I open or save a PDF in @Adobe reader. link", 'tweet_ID': '1238888672503586816'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-14T16:56:16.000Z', 'duration': '05:47:06.0', 'messageCount': '5', 'sessionID': 'Tf3Wg3LZyWpF77vdAoeI'} |
{'doc_id': '2099', 'turn': '2', 'tweet_ID': '1240261240087248896', 'url': 'https://web.archive.org/web/20200405011424/https://support.apple.com/iphone/repair/service/screen-replacement', 'url_utterance': '@danthemanmc617 Thanks for reaching out. We know how important knowing what to expect as far as repair costs can be. You can check out this guide here for an estimate of screen-only repair pricing: https://web.archive.org/web/20200405011424/https://support.apple.com/iphone/repair/service/screen-replacement Costs may vary if additional damage exists.'} | [{'client': 'danthemanmc617', 'datetime': '2020-03-18T04:03:07.000Z', 'message': '@AppleSupport How much do Iphome 8 screen replacement cost? It’s not really that bad just bottom of screen. Trying to sell. link', 'tweet_ID': '1240126561514332161'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-18T04:03:07.000Z', 'duration': '08:55:10.0', 'messageCount': '2', 'sessionID': 'P4mGNcyZrgG16AVUcI4K'} |
{'doc_id': '1899', 'turn': '2', 'tweet_ID': '1237952849054760960', 'url': 'https://web.archive.org/web/20200402111340/https://community.ebay.com/t5/Announcements/COVID-19-Coronavirus-Important-reminder-about-our-listing/ba-p/30716958', 'url_utterance': '@johnny_geek Hello! We are actively working on reviewing these types of listings and taking action. You can read our announcement by clicking, https://web.archive.org/web/20200402111340/https://community.ebay.com/t5/Announcements/COVID-19-Coronavirus-Important-reminder-about-our-listing/ba-p/30716958 You may report items through the link found in the listing. Please enjoy your evening. ~Marie'} | [{'client': 'johnny_geek', 'datetime': '2020-03-12T00:12:18.000Z', 'message': 'Hey @eBay - You don't have a text box, so one has to pick from a list of reasons to report an eBay listing. You need to add "Illegal Price Gougers" to your list, so people can report these godless dregs selling 6 ounce bottles of Purell for $75 on YOUR platform. #youarecomplicit!', 'tweet_ID': '1237894147672911872'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-12T00:12:18.000Z', 'duration': '03:53:15.0', 'messageCount': '2', 'sessionID': 'XfxUBkTQ4xAYwzkUR4Zd'} |
{'doc_id': '1164', 'turn': '2', 'tweet_ID': '1242253722186629123', 'url': 'https://web.archive.org/web/20200309040236/https://support.google.com/youtube/answer/2474026', 'url_utterance': '@emilyco89873996 Thanks for reaching out – mobile live stream is available for users with 1k+ subs. If your sub count is below than that, you can stream through desktop & webcam. More here: https://web.archive.org/web/20200309040236/https://support.google.com/youtube/answer/2474026 Reach back out if needed.'} | [{'client': 'emilyco89873996', 'datetime': '2020-03-23T23:55:50.000Z', 'message': '@TeamYouTube I can’t go live on the YouTube mobile app why is that link', 'tweet_ID': '1242238658377285639'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T23:55:50.000Z', 'duration': '00:59:51.0', 'messageCount': '2', 'sessionID': 'qiTBLplfnXuFl1qf3mno'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1230994210339348480', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Asvp_Kevin_23 We can look into this further for you if you submit your account info in a private request here: https://support.rockstargames.com/categories *SR'} | [{'client': 'Asvp_Kevin_23', 'datetime': '2020-02-21T23:13:23.000Z', 'message': '@RockstarSupport where is my podium car I got 20,000 chips instead of a car what the heck. link', 'tweet_ID': '1230993952876032000'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-21T23:13:23.000Z', 'duration': '00:01:02.0', 'messageCount': '2', 'sessionID': 'dOY7uEPN3EHIcvRdHZBx'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1238938203760898048', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@mulderman Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new ^TM'} | [{'client': 'mulderman', 'datetime': '2020-03-14T17:47:00.000Z', 'message': "@MojangSupport Can you provide me with some assistance? Your email service just keeps repeating the same message and is not responding to my actual question. Lost access to my account I have the transaction ID and password reset doesn't work.", 'tweet_ID': '1238884349275189248'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-14T17:47:00.000Z', 'duration': '03:34:00.0', 'messageCount': '2', 'sessionID': 'uWmtexASeax60IAGUQsr'} |
{'doc_id': '2318', 'turn': '2', 'tweet_ID': '1240324838792876032', 'url': 'https://web.archive.org/web/20200407044147/https://www.chase.com', 'url_utterance': '@EBNIX Hello, you can visit https://web.archive.org/web/20200407044147/https://www.chase.com to send a wire transfer. ^RS'} | [{'client': 'EBNIX', 'datetime': '2020-03-13T14:22:01.000Z', 'message': '@Chase hi folks, we have a business account in the US with you. Can you tell me the information I need to send to a customer in Brazil in order for him to wire money to us please.', 'tweet_ID': '1238470374364532737'}] | {'company': 'ChaseSupport', 'conversationDateTime': '2020-03-13T14:22:01.000Z', 'duration': '02:48:59.0', 'messageCount': '2', 'sessionID': '7IRwCUvXL0B3O8G721aq'} |
{'doc_id': '0216', 'turn': '2', 'tweet_ID': '1239342364419862529', 'url': 'https://web.archive.org/web/20190627200326/https://www.godaddy.com/help/reporting-abuse-27154', 'url_utterance': '@RealRyWilson To report that type of activity to the appropriate abuse team, please review https://web.archive.org/web/20190627200326/https://www.godaddy.com/help/reporting-abuse-27154.'} | [{'client': 'RealRyWilson', 'datetime': '2020-03-15T21:08:28.000Z', 'message': '@GoDaddy hello :) i wanted to see if i could talk to someone about a site where i found alot of my videos, as well as other content providers. i just need to find out what action i can take. any help would be appreciated :) https://v-s.mobi/live-gta-5-lspdfr-retro-county-1985-chevy-impala-1989-chevy-caprice-2:25:05', 'tweet_ID': '1239297437765963777'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2020-03-15T21:08:28.000Z', 'duration': '02:58:32.0', 'messageCount': '2', 'sessionID': 'U3QFFB9OXY2IWxxOVCWX'} |
{'doc_id': '1486', 'turn': '2', 'tweet_ID': '1235714850011197443', 'url': 'https://web.archive.org/web/20200331044109/https://www.godaddy.com/garage/domain-privacy-care', 'url_utterance': '@ElliotComite Hi Elliot, it sounds like you chose to register a domain name publicly instead of privately. There are agencies who collect this information off the public Whois database and supply it to companies to solicit sales to you: https://web.archive.org/web/20200331044109/https://www.godaddy.com/garage/domain-privacy-care ^M'} | [{'client': 'ElliotComite', 'datetime': '2020-03-05T23:38:09.000Z', 'message': 'I bought a domain on @GoDaddy and immediately started receiving non-stopped spam calls, emails, texts.nnThey offer “SEO promotion” (actual scam), web development from sketchy emails (scammy) & a proposal from “Designer Nik.”nnWhy? Does this happen to everyone who buys a domain?', 'tweet_ID': '1235711226576916480'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2020-03-05T23:38:09.000Z', 'duration': '00:14:24.0', 'messageCount': '2', 'sessionID': 'DHXbzhnLjABis8ABUDno'} |
{'doc_id': '8524', 'turn': '2', 'tweet_ID': '1243591665186676738', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': '@naoto_hieda Hi Naoto, so sorry to read that you've been experiencing difficulties today! Can you pls share the details of the issue here: https://support.zoom.us/hc/en-us/requests/new We'd like to better understand why you were stuck at "Connecting...".'} | [{'client': 'naoto_hieda', 'datetime': '2020-03-27T17:23:53.000Z', 'message': '.@zoom_us was stuck at "connecting..." and after a while I was redirected to the browser version. I've been using it for years and I had a zoom call with no problem a few hours ago, but this problem never happened before...', 'tweet_ID': '1243589571050422278'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-03-27T17:23:53.000Z', 'duration': '00:08:19.0', 'messageCount': '2', 'sessionID': 'ZNgkAn27VpID9cYHBNW3'} |
{'doc_id': '1648', 'turn': '2', 'tweet_ID': '1243737835175321600', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': '@_asifjo Apologies! Let's try these when you get a chance: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- If that doesn't fix it, please drop us a line between 4AM-7PM PT via live chat and we'll take a closer look. Just head to: https://help.hulu.com/s/contactsupport?utm_source=vxtwitter&utm_medium=reactive&utm_campaign=reply follow the prompts, then select "I still need help."'} | [{'client': '_asifjo', 'datetime': '2020-03-28T00:48:53.000Z', 'message': '@hulu can ya’ll get your shit together and make sure words & pictures actually sync up 🙄 bc it’s so annoying that it’s not synced up', 'tweet_ID': '1243701559768289280'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-28T00:48:53.000Z', 'duration': '02:24:09.0', 'messageCount': '2', 'sessionID': 'MxCryUDo9adhlHrJ9NYT'} |
{'doc_id': '1059', 'turn': '2', 'tweet_ID': '1243275860578381826', 'url': 'https://web.archive.org/web/20200308122309/https://support.google.com/youtube/thread/1281991', 'url_utterance': '@xLvsinq Hey there – when our teams find abuse we take strong action, including terminating channels and kicking companies out of Content ID. Note: out of the millions of Content ID claims created each week, actual abuse is very rare. More here: https://web.archive.org/web/20200308122309/https://support.google.com/youtube/thread/1281991'} | [{'client': 'xLvsinq', 'datetime': '2020-03-26T15:31:04.000Z', 'message': "@YouTube @ytcreators I find this very disgusting. People are pretending songs that are no copyright as their's and copyrighting other people and try to take the revenue from them. This also happen once with Lakey Inspired. Please remove this people as it's not ok. link", 'tweet_ID': '1243198794868510721'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-26T15:31:04.000Z', 'duration': '05:06:14.0', 'messageCount': '2', 'sessionID': 'jvueMvizU7Q0tXf3n0wF'} |
{'doc_id': '1829', 'turn': '2', 'tweet_ID': '1245018496326684673', 'url': 'https://web.archive.org/web/20200401234916/https://support.google.com/youtubetv/answer/7129766', 'url_utterance': "@rew1572 Sorry to hear about the trouble – we haven't received any similar reports, but we would recommend restarting the app and your internet connection if you haven't yet. You can also try out other troubleshooting steps here: https://web.archive.org/web/20200401234916/https://support.google.com/youtubetv/answer/7129766 Let us know if that helps!"} | [{'client': 'rew1572', 'datetime': '2020-03-31T04:14:46.000Z', 'message': "@YouTubeTV I'm trying your platform for the first time through @Roku. I am struggling with your closed captioning. It seems to go in and out. Is that a common issue?", 'tweet_ID': '1244840534981644288'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T04:14:46.000Z', 'duration': '11:47:09.0', 'messageCount': '2', 'sessionID': 'ULAgH1mtrXcWLPwU4s9K'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1227711106585710594', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Anexod2 We would like to look into this issue. xa0Please create a ticket here: https://support.rockstargames.com/categories *SR'} | [{'client': 'Anexod2', 'datetime': '2020-02-12T21:46:24.000Z', 'message': "@RockstarGames @RockstarSupport nCan't buy the shack 😒 link", 'tweet_ID': '1227710571321139201'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-12T21:46:24.000Z', 'duration': '00:02:08.0', 'messageCount': '2', 'sessionID': 'xKVmRLkCAFhPIxZVyNNQ'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1244709875461935104', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@zv3zda1 Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. ^JR'} | [{'client': 'zv3zda1', 'datetime': '2020-03-30T00:41:22.000Z', 'message': "@MojangSupport I was trying to access an old account, but I don't remember the answers for the security questions and I don't have access to the e-mail of that account.", 'tweet_ID': '1244424443373522944'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-30T00:41:22.000Z', 'duration': '18:54:12.0', 'messageCount': '2', 'sessionID': 'OVwwDxkK4qX6zgJor8QY'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1243175174863798272', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@MMEPhilly We're actively reviewing listings on the site for price gouging issues. You can view more on our latest announcement here: https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 We have all hands on deck right now and we appreciate you looking out for the rest of the community.~ Olivia"} | [{'client': 'MMEPhilly', 'datetime': '2020-03-26T03:45:37.000Z', 'message': '@eBay Really thought you were going to crack down on sellers taking advantage of supply shortages during this #COVID19 pandemic, but I guess not. Just saw one listing for a single box of tissues going for $10 plus shipping. Seriously?!? Delete these listings & ban those sellers!', 'tweet_ID': '1243021260390531073'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-26T03:45:37.000Z', 'duration': '10:11:36.0', 'messageCount': '2', 'sessionID': 'cQkbeaoEqskGCtYifTez'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1240399212019355648', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@thatwasdeepman Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new Remember to attach your Transaction ID. ^TM'} | [{'client': 'thatwasdeepman', 'datetime': '2020-03-17T18:54:08.000Z', 'message': '@MojangSupport i tried to purchase minecraft but after to attemps with an error message when paying, i have two payments for the game in my account but no game code. Could you help me to activate my account and give me back the money of one of the payments? Thanks', 'tweet_ID': '1239988407285297153'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-17T18:54:08.000Z', 'duration': '03:12:24.0', 'messageCount': '2', 'sessionID': '9ReOA4NbhX3TamKuDHyE'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1241284036309311492', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@achims93 Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^JS'} | [{'client': 'achims93', 'datetime': '2020-03-21T00:45:31.000Z', 'message': '@MojangSupport I forgot my Mojang username what should I do? I bought the game while the beta 2011', 'tweet_ID': '1241163999183585280'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-21T00:45:31.000Z', 'duration': '07:56:59.0', 'messageCount': '2', 'sessionID': 'PatCWT2KJXfqFN7MZHTw'} |
{'doc_id': '1823', 'turn': '4', 'tweet_ID': '1243333971452321793', 'url': 'https://web.archive.org/web/20200401233939/https://support.google.com/youtube/answer/6392782', 'url_utterance': '@TheRealAKoss Thanks for the screenshot – seeing fluctuations in your subs count is normal, due to factors like subs who would subscribe then unsubscribe + our system removing spam subs from the channel. Also, YouTube Analytics is delayed by 48 hours. More info here: https://web.archive.org/web/20200401233939/https://support.google.com/youtube/answer/6392782'} | [{'client': 'TheRealAKoss', 'datetime': '2020-03-26T16:07:27.000Z', 'message': "Who else having problems with @YouTube today? Subs dropped down to 1 for some reason and community posts are being glitchy (can't edit or post)", 'tweet_ID': '1243207949243351045'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-26T19:18:17.000Z', 'message': '@TheRealAKoss Due to the impact of the coronavirus (COVID-19) on our workforce, Community posts are temporarily unavailable on some channels: https://youtube-creators.googleblog.com/2020/03/protecting-our-extended-workforce-and.htmlnnAs for your subs, mind sharing some screenshots and your channel URL so we can take a look? Keep us posted!', 'tweet_ID': '1243255974682648577'}, {'client': 'TheRealAKoss', 'datetime': '2020-03-26T23:27:29.000Z', 'message': '@TeamYouTube Sure! The channel URL is listed below. Should be at 11, but I’m seeing 0 and 1 in studio and on the public site, respectively.nhttps://www.youtube.com/channel/UCFVYSLyv8OzjcomtsUDqR-Q link', 'tweet_ID': '1243318688947765249'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-26T16:07:27.000Z', 'duration': '08:20:46.0', 'messageCount': '4', 'sessionID': 'fJlA2xlsCD7ZONGcOFJc'} |
{'doc_id': '1702', 'turn': '2', 'tweet_ID': '1245322406765486080', 'url': 'https://web.archive.org/web/20200401215107/https://zoom.us/docs/ent/school-verification.html', 'url_utterance': '@foodacademics Hi Alanna, we have temporarily removed the 40-minute limit on free Basic accounts for K-12 schools in the United States. Please fill out this request form here: https://web.archive.org/web/20200401215107/https://zoom.us/docs/ent/school-verification.html The request will be processed and verified (it can take up to 72 hours).'} | [{'client': 'foodacademics', 'datetime': '2020-04-01T11:28:20.000Z', 'message': 'Hello friends! Can anyone confirm that @zoom_us has released the 40 minute meeting cap for free accounts based in the US?', 'tweet_ID': '1245312036302737409'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-04-01T11:28:20.000Z', 'duration': '00:41:13.0', 'messageCount': '2', 'sessionID': 'Ewo3S8erUARzDALBsyGT'} |
{'doc_id': '1902', 'turn': '4', 'tweet_ID': '1245538824647847936', 'url': 'https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620', 'url_utterance': "@ToenailsYt Thanks for sharing the URL – if the account recovery steps here didn't work: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin here's an additional guide that may help you regain access to your Google Account (it covers more scenarios): https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620"} | [{'client': 'ToenailsYt', 'datetime': '2020-04-01T18:22:26.000Z', 'message': '@TeamYouTube My second Google account password + recovery phone number was changed by the hacker that hacked my YouTube channel (Long Toenails). I put in as much information as possible, use the same WiFi + device + location and it says this... Help? link', 'tweet_ID': '1245416244494381063'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-01T19:34:22.000Z', 'message': "@ToenailsYt Thanks for tweeting back out – we'd like to check our options to help. Just to confirm, is this second Google account associated to any YouTube channel?", 'tweet_ID': '1245434347022356480'}, {'client': 'ToenailsYt', 'datetime': '2020-04-01T20:53:25.000Z', 'message': '@TeamYouTube It is asssociated to: https://www.youtube.com/channel/UCu9DV6Hqpwfn472h9scr0KA', 'tweet_ID': '1245454243802288131'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-01T18:22:26.000Z', 'duration': '08:07:05.0', 'messageCount': '4', 'sessionID': 'CmYQuz6p7yXcY2yWDIgS'} |
{'doc_id': '8598', 'turn': '2', 'tweet_ID': '1243697621451112448', 'url': 'https://support.google.com/youtubetv/contact/new_network_request', 'url_utterance': "@CorkForkPassprt Appreciate the tag – while we can't share any timeline when Hallmark will be added on our line up, we're doing our best to bring your favorite networks. Let us know what would you like to see on YouTube TV through this form: https://support.google.com/youtubetv/contact/new_network_request"} | [{'client': 'CorkForkPassprt', 'datetime': '2020-03-28T00:26:03.000Z', 'message': '@YouTubeTV Please add Hallmark Channel to your lineup! I love using you guys need my @hallmarkchannel!', 'tweet_ID': '1243695812829270018'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T00:26:03.000Z', 'duration': '00:07:11.0', 'messageCount': '2', 'sessionID': 'BzyWpsLwN6N2z2yEzqnG'} |
{'doc_id': '1497', 'turn': '2', 'tweet_ID': '1243891398010691584', 'url': 'https://web.archive.org/web/20200331045154/https://www.hulu.com/series/law-order-special-victims-unit-720ef5c1-fc77-4924-98c5-491455a06895', 'url_utterance': '@foreverkelss We sure do! All 21 seasons of Law & Order: Special Victims Unit are available here: https://web.archive.org/web/20200331045154/https://www.hulu.com/series/law-order-special-victims-unit-720ef5c1-fc77-4924-98c5-491455a06895 Happy streaming! 💚'} | [{'client': 'foreverkelss', 'datetime': '2020-03-28T06:30:22.000Z', 'message': 'Does Hulu have law and order svu???', 'tweet_ID': '1243787498980958208'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-28T06:30:22.000Z', 'duration': '06:52:52.0', 'messageCount': '2', 'sessionID': 'FDQVz6llqTwh9pIXwip7'} |
{'doc_id': '0399', 'turn': '2', 'tweet_ID': '1215677934092128262', 'url': 'https://web.archive.org/web/20191007150912/https://www.godaddy.com/help/reset-my-godaddy-password-8', 'url_utterance': '@DotunBscMsc You can try recovering your account details using the steps in this article: https://web.archive.org/web/20191007150912/https://www.godaddy.com/help/reset-my-godaddy-password-8 Otherwise, you will want to call our Support teams so they can assist you with gaining access to your account. ^G'} | [{'client': 'DotunBscMsc', 'datetime': '2020-01-10T09:58:54.000Z', 'message': "@GoDaddy my domain name expires due to trauma I was passing through for losing my Dad on the expiry date and I didn't set it to auto-renew. However, on trying to access the site I discovered that it has been suspended. And I can't remember any of its details. Any way out?", 'tweet_ID': '1215573724012994562'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2020-01-10T09:58:54.000Z', 'duration': '06:54:06.0', 'messageCount': '2', 'sessionID': 'N83BnR8qDl75ff2wVQLo'} |
{'doc_id': '2144', 'turn': '2', 'tweet_ID': '1239551438507905029', 'url': 'https://web.archive.org/web/20200406014533/https://support.apple.com/en-us/HT204321', 'url_utterance': '@JFRimmer We’re here for you. One option would be to use Do Not Disturb, then allow calls from favorites. For full details, check this out: https://web.archive.org/web/20200406014533/https://support.apple.com/en-us/HT204321 Let us know if you have any questions.'} | [{'client': 'JFRimmer', 'datetime': '2020-03-16T11:55:03.000Z', 'message': '@AppleSupport I need to do something and want to know if it can. I sleep during the day and turn off my phones volume. I have a very important number that I need to sound no matter what. Can I do that while keeping every one / thing else silent? #iOS13', 'tweet_ID': '1239520552278265857'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-16T11:55:03.000Z', 'duration': '02:02:44.0', 'messageCount': '2', 'sessionID': '3zTirdrXibWBI2eeSR3t'} |
{'doc_id': '2270', 'turn': '2', 'tweet_ID': '1242816917364256771', 'url': 'https://web.archive.org/web/20200407031439/https://www.wellsfargo.com', 'url_utterance': '@souljaalmighty (2/3) ... please sign-on to https://web.archive.org/web/20200407031439/https://www.wellsfargo.com where you can change your contribution rate or your investments, and see if you have money available for a loan or a withdrawal. You can also find resources on the COVID-19 Information Center at https://web.archive.org/web/20200407031439/https://www.wellsfargo.com ...'} | [{'client': 'souljaalmighty', 'datetime': '2020-03-25T14:04:06.000Z', 'message': 'I mobile wired funds to my brokerage Acct 2 days ago it still hasn’t posted @WellsFargo and @etrade link', 'tweet_ID': '1242814519484780544'}] | {'company': 'Ask_WellsFargo', 'conversationDateTime': '2020-03-25T14:04:06.000Z', 'duration': '00:09:32.0', 'messageCount': '2', 'sessionID': 'nMpZPhuyKQZwxGX7QPXG'} |
{'doc_id': '9705', 'turn': '2', 'tweet_ID': '1217161956907372544', 'url': 'https://support.zoom.us/hc/en-us/articles/205683899-Hot-Keys-and-Keyboard-Shortcuts-for-Zoom', 'url_utterance': '@bjaminstein Hello Ben, sorry to hear that! This might be useful ... https://support.zoom.us/hc/en-us/articles/205683899-Hot-Keys-and-Keyboard-Shortcuts-for-Zoom'} | [{'client': 'bjaminstein', 'datetime': '2020-01-14T19:05:19.000Z', 'message': 'It takes too many clicks to exit @zoom_us calls', 'tweet_ID': '1217160783399878656'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-01-14T19:05:19.000Z', 'duration': '00:04:39.0', 'messageCount': '2', 'sessionID': 'JYllxxfk02TnJno6FkcK'} |
{'doc_id': '8524', 'turn': '2', 'tweet_ID': '1219182913243230208', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': '@alyshaj08 Hi Alysha, we apologize for this experience. Can you pls share a few details here so that we can reach out asap to get this fixed-up for you https://support.zoom.us/hc/en-us/requests/new'} | [{'client': 'alyshaj08', 'datetime': '2020-01-18T18:45:58.000Z', 'message': '@zoom_us sending this on behalf of a friend - she’s using a Galaxy s6 in Syria and keeps getting this error when she tries to join a meeting. Any details on how we can resolve this?? Thanks! link', 'tweet_ID': '1218605466562916354'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-01-18T18:45:58.000Z', 'duration': '14:14:34.0', 'messageCount': '2', 'sessionID': 'BAr00fB6Y2OQET91FaIK'} |
{'doc_id': '1902', 'turn': '2', 'tweet_ID': '1156941525961584640', 'url': 'https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620', 'url_utterance': "@wheniroam Hi there. Are you getting a specific error message? Without revealing your email address, give us the exact wording & we'll try and point you in the right direction. This guide may also help: https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620."} | [{'client': 'wheniroam', 'datetime': '2019-08-01T14:32:03.000Z', 'message': 'I have lost access to my Gmail account. No way of telling how I can retrieve it. 😑', 'tweet_ID': '1156935627893563392'}] | {'company': 'Google', 'conversationDateTime': '2019-08-01T14:32:03.000Z', 'duration': '00:23:26.0', 'messageCount': '2', 'sessionID': 'HMlrw4X6UAE3mfOh1qrx'} |
{'doc_id': '2038', 'turn': '2', 'tweet_ID': '1243249975791935490', 'url': 'https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292', 'url_utterance': "@XhuIJGl0vWoyqlU Appreciate the tag – if you're having issues with your account and subscription, it's best to reach out to our live support team: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292 They can look into this for you. Also, we recommend deleting your tweet since you've shared personal info (email address)."} | [{'client': 'XhuIJGl0vWoyqlU', 'datetime': '2020-03-26T18:16:51.000Z', 'message': "@YouTube @TeamYouTube excuse me. I want to say about my personal account of https://www.youtube.com nnID:[email protected] nn1.thank you for canceling premium membership. Please, let don't liquidate from next month.", 'tweet_ID': '1243240515551649792'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-26T18:16:51.000Z', 'duration': '00:37:36.0', 'messageCount': '2', 'sessionID': 'u1hk391KhePvkpUhIHyX'} |
{'doc_id': '1657', 'turn': '2', 'tweet_ID': '1245716176270917632', 'url': 'https://web.archive.org/web/20200401203825/http://apple.co/GetSupport', 'url_utterance': '@luvybaby2004 Thanks for your message! Our billing support team would be happy to look into this with you. Please reach out to them by starting with Billing & Subscriptions from this link: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'luvybaby2004', 'datetime': '2020-04-02T07:52:55.000Z', 'message': '@AppleSupport I am having an issue with my Apple Music. I just got an email saying my card was declined for its payment. But I was suppose to get 3 months free and it hasn’t even been a month yet and I’m already getting charged. Why is this happening????', 'tweet_ID': '1245620212419846147'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-04-02T07:52:55.000Z', 'duration': '06:21:20.0', 'messageCount': '2', 'sessionID': 'hDlbwgjWpRZat2hsuJQ9'} |
{'doc_id': '9156', 'turn': '2', 'tweet_ID': '1159972710245490688', 'url': 'https://www.spectrum.net/page/spectrum-tv-app/?cid=van-hlp-ica', 'url_utterance': '@shmoco I apologize for the inconvenience. This devices is not supported. To view a list of supported devices please visit https://www.spectrum.net/page/spectrum-tv-app/?cid=van-hlp-ica ^AS'} | [{'client': 'shmoco', 'datetime': '2019-08-09T23:31:28.000Z', 'message': 'So, I can’t watch any shows on @amazonfiretv with my @Ask_Spectrum account because it won’t accept my login info??', 'tweet_ID': '1159970482793385984'}] | {'company': 'Ask_Spectrum', 'conversationDateTime': '2019-08-09T23:31:28.000Z', 'duration': '00:08:52.0', 'messageCount': '2', 'sessionID': 'i1nmppvIDvgDTjiS7waJ'} |
{'doc_id': '1648', 'turn': '2', 'tweet_ID': '1242903273461465094', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': "@lizwoods84 Sorry for the trouble, Elizabeth! Are you seeing any improvement after trying: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- If not, please let us know the make/model of the device you're using — we'll take a closer look!"} | [{'client': 'lizwoods84', 'datetime': '2020-03-25T19:37:24.000Z', 'message': 'Is anyone having trouble with Hulu?! Shows everything as “currently unavailable” wtf @hulu', 'tweet_ID': '1242898397390163968'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-25T19:37:24.000Z', 'duration': '00:19:23.0', 'messageCount': '2', 'sessionID': 'p2HzX5X4UOGLIFgY3ysU'} |
{'doc_id': '2140', 'turn': '2', 'tweet_ID': '1243498299581136896', 'url': 'https://web.archive.org/web/20200405234807/https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password', 'url_utterance': '@nmimi555 3/3 In the meantime, we suggest that you follow the steps here to recover the account: https://web.archive.org/web/20200405234807/https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password Let us know how it goes.'} | [{'client': 'nmimi555', 'datetime': '2020-03-25T16:38:56.000Z', 'message': '@MicrosoftHelps Hi! I have a big problem. Nobody from your tech team is able to tell me why my account is being blocked every single day. Is there ANY way that somebody can help me understand what is happening?', 'tweet_ID': '1242853484476665862'}] | {'company': 'MicrosoftHelps', 'conversationDateTime': '2020-03-25T16:38:56.000Z', 'duration': '18:42:16.0', 'messageCount': '2', 'sessionID': 'zIjJTKDyAVcEiAiwGigI'} |
{'doc_id': '9518', 'turn': '2', 'tweet_ID': '996247190677983233', 'url': 'https://beta.support.xbox.com/help/hardware-network/console/system-update-solution', 'url_utterance': "@retr_yy Greetings! Let's try going through the steps here: https://beta.support.xbox.com/help/hardware-network/console/system-update-solution to get your console updated. ^RR"} | [{'client': 'relegationszns', 'datetime': '2018-05-14T19:49:48.000Z', 'message': '@XboxSupport my Xbox is stuck on th green Xbox one screen and when it came up once it said error E105 800700709', 'tweet_ID': '996115379515772928'}] | {'company': 'XboxSupport', 'conversationDateTime': '2018-05-14T19:49:48.000Z', 'duration': '08:43:46.0', 'messageCount': '2', 'sessionID': 'TKY41SAFgJ4yV8fDBwQW'} |
{'doc_id': '9016', 'turn': '2', 'tweet_ID': '1160028977924210688', 'url': 'https://www.spectrum.net/support/internet/slow-internet-speeds?domain-redirect=true&cid=sms-bit', 'url_utterance': '@MrGreaterGood I am sorry you are having issues with your internet. You can find helpful troubleshooting tips here https://www.spectrum.net/support/internet/slow-internet-speeds?domain-redirect=true&cid=sms-bit . If you need further assistance please feel free to send your phone number, account number and service address to me directly in a private message. ^AS'} | [{'client': 'MrGreaterGood', 'datetime': '2019-08-10T03:20:02.000Z', 'message': 'Another great day of being a @GetSpectrum customer in California. 140 ping to a city 200 miles away. An upload of 0.9/12mpbs. Normally it shits the bed at 3 am EVERY SINGLE DAY but today is special because it wants to fuck over the weekend.', 'tweet_ID': '1160028000261296130'}] | {'company': 'Ask_Spectrum', 'conversationDateTime': '2019-08-10T03:20:02.000Z', 'duration': '00:03:53.0', 'messageCount': '2', 'sessionID': 'e4qgEVOpTrUACEwxyhU8'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1230579181165187073', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@SaucySacramento We can look into this further for you if you submit your account info in a private request here: https://support.rockstargames.com/categories *MM'} | [{'client': 'SaucySacramento', 'datetime': '2020-02-20T19:44:34.000Z', 'message': '@RockstarSupport I used the mystery wheel and it said I got the podium vehicle but gave me a tshirt instead. Please can you contact me so I can get this sorted link', 'tweet_ID': '1230579014571626498'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-20T19:44:34.000Z', 'duration': '00:00:40.0', 'messageCount': '2', 'sessionID': 'uLdwx9Pa6HTG1lkbNAbJ'} |
{'doc_id': '8973', 'turn': '2', 'tweet_ID': '1237525778125840384', 'url': 'https://www.apple.com/feedback/?caller=sm', 'url_utterance': '@serenaxo98 We welcome and encourage your feedback and suggestions! Please provide them here: https://www.apple.com/feedback/?caller=sm'} | [{'client': 'serenaxo98', 'datetime': '2020-03-10T23:34:37.000Z', 'message': '@AppleSupport is there any way to turn these off? link', 'tweet_ID': '1237522276590878720'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-10T23:34:37.000Z', 'duration': '00:13:55.0', 'messageCount': '2', 'sessionID': 't9S23wc5NbRAyIiFddha'} |
{'doc_id': '1648', 'turn': '2', 'tweet_ID': '1241154868397723648', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': "@knowledgemedia We're here to help! Which channel(s) are you watching when this occurs? What device (make and model) is affected? The more info you provide, the better we can assist. For now we recommend: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- Keep us posted!"} | [{'client': 'knowledgemedia', 'datetime': '2020-03-21T00:00:27.000Z', 'message': 'Am I the only one having buffering issues with @hulu live TV?', 'tweet_ID': '1241152655587774465'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-21T00:00:27.000Z', 'duration': '00:08:47.0', 'messageCount': '2', 'sessionID': 'v9oM9vXOLjkwd5tGQqSk'} |
{'doc_id': '8513', 'turn': '4', 'tweet_ID': '1230524806531108864', 'url': 'https://support.rockstargames.com/articles/360012932394/Red-Dead-Online-Connection-Troubleshooting-for-Xbox-One', 'url_utterance': '@liamlloyd20 Please try this: https://support.rockstargames.com/articles/360012932394/Red-Dead-Online-Connection-Troubleshooting-for-Xbox-One *MS'} | [{'client': 'liamlloyd20', 'datetime': '2020-02-20T12:36:06.000Z', 'message': '@RockstarSupport i keep getting the same message while loading into online i cant play online at all', 'tweet_ID': '1230471187131764739'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-20T15:23:36.000Z', 'message': "@liamlloyd20 Could you please let us know which platform you're experiencing this issue on? *MS", 'tweet_ID': '1230513337546526720'}, {'client': 'liamlloyd20', 'datetime': '2020-02-20T16:04:05.000Z', 'message': '@RockstarSupport Xbox one', 'tweet_ID': '1230523528467886080'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-20T12:36:06.000Z', 'duration': '03:33:04.0', 'messageCount': '4', 'sessionID': 'iuuIPOm3rEdFIXdoQfhi'} |
{'doc_id': '8147', 'turn': '2', 'tweet_ID': '1240006624963514368', 'url': 'https://www.southwest.com/air/flight-status/index.html?clk=GSUBNAV-FLTSTATUS', 'url_utterance': "@benny0428 Hi there! I understand that you have concerns about your upcoming travel to Pittsburgh. We know that ontime performance is key to a successful operation, and we don't like cancellations either. Be sure to check your flight status here: http://swa.is/flightstatus -Ben"} | [{'client': 'benny0428', 'datetime': '2020-03-17T19:53:34.000Z', 'message': '@SouthwestAir hi! Do you know of any planned flight cancellations within the next week due to the virus to Pittsburgh? We are currently with family and will be needing to get home this weekend.', 'tweet_ID': '1240003364768772096'}] | {'company': 'SouthwestAir', 'conversationDateTime': '2020-03-17T19:53:34.000Z', 'duration': '00:12:58.0', 'messageCount': '2', 'sessionID': 'k6K0fkt7t70MPQ6HrXyk'} |
{'doc_id': '9195', 'turn': '2', 'tweet_ID': '995446158595158016', 'url': 'https://beta.support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller', 'url_utterance': '@Nooblade Hey there! Thanks for reaching out to us. To make sure, do you notice any specific issues when you try updating your controller through the steps here? https://beta.support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller Any available updates after doing so? ^TJ'} | [{'client': 'Nooblade', 'datetime': '2018-05-12T18:57:07.000Z', 'message': "Hi @XboxSupport, Xbox One Controller model 1708-What's the latest version for the firmware? I have 2, one is at 3.1.1221.0 & the other at 3.2.1506.3. Xbox accessories app says no update available for both on Windows & Xbox One X. How is that possible? Thanks", 'tweet_ID': '995377346193616898'}] | {'company': 'XboxSupport', 'conversationDateTime': '2018-05-12T18:57:07.000Z', 'duration': '04:33:26.0', 'messageCount': '2', 'sessionID': 'EM4QKo8uHDTxQboPNc8s'} |
{'doc_id': '1429', 'turn': '2', 'tweet_ID': '1241040792061456384', 'url': 'https://web.archive.org/web/20200329093205/https://support.apple.com/en-us/HT201925', 'url_utterance': '@heygloglo We know how important it is to be able to manage notifications and want to help. Take a look at the information provided here: https://web.archive.org/web/20200329093205/https://support.apple.com/en-us/HT201925 Under the, “Manage notifications” section, it explains how to have notifications, “Deliver Quietly”.'} | [{'client': 'heygloglo', 'datetime': '2020-03-20T15:52:34.000Z', 'message': "Hey @AppleSupport , is there a way to turn off my gmail app notifications during certain hours? It would be nice to not be bothered by work when it's not my business hours...", 'tweet_ID': '1241029875479318528'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-20T15:52:34.000Z', 'duration': '00:43:22.0', 'messageCount': '2', 'sessionID': 'XeVutQ7sGTCna6u3HMqD'} |
{'doc_id': '0902', 'turn': '2', 'tweet_ID': '1219191278992228352', 'url': 'https://web.archive.org/web/20200302055001/https://help.yahoo.com/kb/account/secure-yahoo-account-sln2080.html', 'url_utterance': "@Newcastlecalli4 That's weird! Please mark these emails as Spam. We also recommend securing your account by following the steps here: https://web.archive.org/web/20200302055001/https://help.yahoo.com/kb/account/secure-yahoo-account-sln2080.html"} | [{'client': 'Newcastlecalli4', 'datetime': '2020-01-20T09:27:41.000Z', 'message': '@YahooCare Help! I woke up this morning to find 250 emails plus in my inbox that are all junk & spam related. On average I may have one a day as your spam filters have been brilliant- I have change my password today but is there another explanation as to why this has happened??', 'tweet_ID': '1219189743763763200'}] | {'company': 'YahooCare', 'conversationDateTime': '2020-01-20T09:27:41.000Z', 'duration': '00:06:06.0', 'messageCount': '2', 'sessionID': 'UkQOBUQLJANhojPW10Wy'} |
{'doc_id': '0801', 'turn': '6', 'tweet_ID': '1237507406114021384', 'url': 'https://web.archive.org/web/20200224035757/https://support.playstation.com/s/article/PS4-Trouble-With-Downloadable-Content?language=en_US', 'url_utterance': '@geekparagon Thanks for the information, due to security reason we cannot ask you to share details in Twitter. Are you trying to access the content using the same account where you made the purchase? If so, please restore your licences, more details here: https://web.archive.org/web/20200224035757/https://support.playstation.com/s/article/PS4-Trouble-With-Downloadable-Content?language=en_US'} | [{'client': 'geekparagon', 'datetime': '2020-03-10T22:02:26.000Z', 'message': '@AskPlayStationn hello there. I didnt use my PS4 much in January, but I did use the PS mobile app for android to make sure I downloaded my plus games, Yet for some reason Uncharted is now missing?? Why cant I find it?', 'tweet_ID': '1237499079363571713'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-10T22:12:53.000Z', 'message': '@geekparagon Sorry to hear that that you are experiencing issues finding the game. Just to make sure, are you currently a PS Plus subscriber?', 'tweet_ID': '1237501707891990529'}, {'client': 'geekparagon', 'datetime': '2020-03-10T22:14:04.000Z', 'message': '@AskPlayStation Yes I have been a ps plus subscriber for over 2 years now, cant seem to find it under pls games, purchased games or anywhere?', 'tweet_ID': '1237502006031458307'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-10T22:22:25.000Z', 'message': '@geekparagon Thanks for the reply. Any time you make a purchase or add a free game the system will send you a confirmation email with a transaction number, details of the and data of palong urchase. Can you please try to locate that in your email address attached to the PSN account?', 'tweet_ID': '1237504107662815233'}, {'client': 'geekparagon', 'datetime': '2020-03-10T22:29:39.000Z', 'message': '@AskPlayStation Yeah I cant find it, and my deleted emails only go back to 07th Feb. I can give you my account details if that makes it easier?', 'tweet_ID': '1237505927399473152'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-10T22:02:26.000Z', 'duration': '00:33:06.0', 'messageCount': '6', 'sessionID': 'YEl6UfbFKkCJJPEOt5AQ'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1231003771016241152', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@DianeNeighbours This type of bonus can take up to 72 hours from the time of purchase to be applied to an account. If the bonus does not appear after that time has elapsed, please contact us for support: https://support.rockstargames.com/categories *TB'} | [{'client': 'DianeNeighbours', 'datetime': '2020-02-21T23:26:36.000Z', 'message': '@RockstarSupport GTAV says 60% bonus when you buy shark cards. I haven’t gotten a bonus.', 'tweet_ID': '1230997276593737728'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-21T23:26:36.000Z', 'duration': '00:25:48.0', 'messageCount': '2', 'sessionID': '4lhuzlU5luIHMkWOY84v'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1238298924986716161', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@kkaiser141 Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^JS'} | [{'client': 'kkaiser141', 'datetime': '2020-03-12T13:38:29.000Z', 'message': "@MojangSupport i need help. my mojang account is (kind of) old and tied to my dad's email and i do not remember the security questions so i can not change my name or skins", 'tweet_ID': '1238097030708428800'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-12T13:38:29.000Z', 'duration': '13:22:15.0', 'messageCount': '2', 'sessionID': 'Emrc85RtBOOOpj6rV7du'} |
{'doc_id': '1648', 'turn': '2', 'tweet_ID': '1244439860808757254', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': "@brittneyzivcsak Oh no! Sorry about this, Brittney. Are you noticing this with a specific channel? If so, what's your ZIP Code, so we can take a peek at the live feed? Any error messages? In the meantime, you may want to try these steps: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- Any difference? Keep us posted!"} | [{'client': 'brittneyzivcsak', 'datetime': '2020-03-30T00:46:11.000Z', 'message': '.@hulu_support, every time i rewind a live show it plays 10 seconds and then skips back a few seconds over and over again. it’s doing it on the fire stick, appletv, and mobile app.', 'tweet_ID': '1244425658052345857'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-30T00:46:11.000Z', 'duration': '14:38:29.0', 'messageCount': '2', 'sessionID': 'JTFXi0MHzzWr09pqAQ8R'} |
{'doc_id': '1842', 'turn': '2', 'tweet_ID': '1243269802992578560', 'url': 'https://web.archive.org/web/20200402000009/https://support.google.com/youtube/answer/7168344', 'url_utterance': '@Nivi_Sid Hmm, are you getting any specific error message? Hopefully some quick troubleshooting steps will resolve the issue for you – here’s a list of things to check based on the error message you’re seeing: https://web.archive.org/web/20200402000009/https://support.google.com/youtube/answer/7168344 Reach back out if needed.'} | [{'client': 'Nivi_Sid', 'datetime': '2020-03-26T15:11:49.000Z', 'message': "I am not able to view my youtube uploads that I did 4 or 5 years back. The community help isn't of much help. I see a few others reporting the same without any solution. @YouTube", 'tweet_ID': '1243193948530782208'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-26T15:11:49.000Z', 'duration': '05:01:25.0', 'messageCount': '2', 'sessionID': 'sYxi9GkEtYQKDgDegySF'} |
{'doc_id': '2205', 'turn': '2', 'tweet_ID': '1244119706887507969', 'url': 'https://web.archive.org/web/20200407035357/https://www.hulu.com/live-tv', 'url_utterance': "@sims027 Hey there! We don't have any updates at the moment, but we'll continue sharing your interest with our content team. You may also want to check out Hulu + Live TV plan: https://web.archive.org/web/20200407035357/https://www.hulu.com/live-tv — the network makes it available to our live TV subscribers. ⭐️"} | [{'client': 'sims027', 'datetime': '2020-03-29T01:31:53.000Z', 'message': "Hey @hulu it's been awhile since I asked, soooo Steven universe season 5????", 'tweet_ID': '1244074770863460352'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-29T01:31:53.000Z', 'duration': '02:58:34.0', 'messageCount': '2', 'sessionID': 'koqR9wSflcqtDqosV0i9'} |
{'doc_id': '1665', 'turn': '2', 'tweet_ID': '1159162828722442250', 'url': 'https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973', 'url_utterance': '@Rahishrar Hi there. Have you already tried recovering your account by completing the steps here: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin These tips may help: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 Let us know.'} | [{'client': 'Textnpost', 'datetime': '2019-08-07T17:49:28.000Z', 'message': '@gmail I cannot recover my email', 'tweet_ID': '1159159637112844289'}] | {'company': 'Google', 'conversationDateTime': '2019-08-07T17:49:28.000Z', 'duration': '00:12:41.0', 'messageCount': '2', 'sessionID': 'cNqPaKLrMjOgwUx16QcF'} |
{'doc_id': '1165', 'turn': '2', 'tweet_ID': '1243315505760538625', 'url': 'https://web.archive.org/web/20200309040332/https://support.google.com/youtube/answer/2797466', 'url_utterance': "@Lady_Blut Thanks for reaching out! Here's a resource you can check for moe info about copyright: https://web.archive.org/web/20200309040332/https://support.google.com/youtube/answer/2797466 – this also includes some common copyright myths."} | [{'client': 'Lady_Blut', 'datetime': '2020-03-26T08:41:53.000Z', 'message': '@TeamYouTube i am trying to find info on copyright. There no mention what can I do to protect myself, if someone else claims my copyrighted music when I am using it on my video! Example https://www.youtube.com/watch?v=z4AeoAWGJBw&feature=youtu.be what can do to make sure it doesn’t happen to me?', 'tweet_ID': '1243095819156365312'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-26T08:41:53.000Z', 'duration': '14:32:57.0', 'messageCount': '2', 'sessionID': '0kWOpwenPC4Vs7kTH0sq'} |
{'doc_id': '0216', 'turn': '3', 'tweet_ID': '1219037233195503623', 'url': 'https://web.archive.org/web/20190627200326/https://www.godaddy.com/help/reporting-abuse-27154', 'url_utterance': '@psychotrip2 Hi there! If you feel this site is violating our terms of service you can report it to the following URL: https://web.archive.org/web/20200407035546/https://supportcenter.godaddy.com/AbuseReport You can also email our team: https://web.archive.org/web/20190627200326/https://www.godaddy.com/help/reporting-abuse-27154 Hope this helps! ^Kristy'} | [{'client': 'GoDaddy', 'datetime': '2020-01-19T20:21:26.000Z', 'message': 'We love helping customers like George succeed every day. Thanks for the kind words! link', 'tweet_ID': '1218991880647725063'}, {'client1': 'psychotrip2', 'datetime': '2020-01-19T23:19:08.000Z', 'message': '@GoDaddy Apparently you also love helping the Chinese government with its illegal doxxing schemes.nlink', 'tweet_ID': '1219036597271834624'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2020-01-19T20:21:26.000Z', 'duration': '03:00:13.0', 'messageCount': '3', 'sessionID': 'xXPicmwzbpsflG2sBtOu'} |
{'doc_id': '1902', 'turn': '3', 'tweet_ID': '1225111780159967232', 'url': 'https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620', 'url_utterance': "@yaakoub83404848 Mind if we jump in? Are you getting a specific error message when you try signing into your Google account? Without revealing your email address, give us the exact wording & we'll try and point you in the right direction. This guide may also help: https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620."} | [{'client': 'PUBGMOBILE', 'datetime': '2020-02-05T06:20:02.000Z', 'message': 'Out-Tech, Out-Maneuver, and Out-Gun your way to victory. nnThe Cybernetic Guardian set is now available in Classic Crates! link', 'tweet_ID': '1224940729727946753'}, {'client1': 'yaakoub83404848', 'datetime': '2020-02-05T17:05:18.000Z', 'message': '@PUBGMOBILE " Please i need help from you Now I have linked my account to Gmail and Facebook, I want to cancel the Gmail connection because I lost it and I cannot log in to it. Please reply quickly and thank you.', 'tweet_ID': '1225103114610651136'}] | {'company': 'Google', 'conversationDateTime': '2020-02-05T06:20:02.000Z', 'duration': '11:19:42.0', 'messageCount': '3', 'sessionID': '1tzENHjxsGfaAsToTKZI'} |
{'doc_id': '9629', 'turn': '2', 'tweet_ID': '1245120472477360128', 'url': 'https://help.minecraft.net/hc/en-us/articles/360034636712-Minecraft-Usernames', 'url_utterance': "@TownOfTheIrish I'm sorry, but we're unable to make exceptions to the 30 day wait for username changes, After 30 days have passed, you can update your name here: https://account.mojang.com/login and you can read more about username changes here: https://help.minecraft.net/hc/en-us/articles/360034636712-Minecraft-Usernames I hope this help..."} | [{'client': 'TownOfTheIrish', 'datetime': '2020-03-30T03:58:25.000Z', 'message': '@MojangSupport So, I'm having an issue with my account. Someone got into my account in managed to change my Username and player "skin". I have changed my security questions & wish to get my username back, it says I have 26 days till I change my username. This happened on March 25', 'tweet_ID': '1244474034894655489'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-30T03:58:25.000Z', 'duration': '18:48:43.0', 'messageCount': '2', 'sessionID': 'Xg7bsXdQMWufOr7zjdHR'} |
{'doc_id': '0936', 'turn': '2', 'tweet_ID': '1245725626054643712', 'url': 'https://web.archive.org/web/20200304120145/https://support.apple.com/en-us/HT207957', 'url_utterance': '@AWriter19 Thanks for reaching out. We want to help. Here are the countries and regions that support Apple Pay: https://web.archive.org/web/20200304120145/https://support.apple.com/en-us/HT207957'} | [{'client': 'AWriter19', 'datetime': '2020-04-02T10:42:40.000Z', 'message': '@AppleSupport Is it possible to use Apple Pay in Africa. Kenya', 'tweet_ID': '1245662931783757826'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-04-02T10:42:40.000Z', 'duration': '04:09:08.0', 'messageCount': '2', 'sessionID': 'Twh1Cwr12y6DjwFFs9Yt'} |
{'doc_id': '2421', 'turn': '4', 'tweet_ID': '1222978587097206785', 'url': 'https://web.archive.org/web/20200407162915/https://www.dropbox.com', 'url_utterance': '@lrbell2 Thanks for checking, Lynda! Please open a ticket with us via https://web.archive.org/web/20200407162915/https://www.dropbox.com so that our team can investigate further and look into this with you. Thanks!'} | [{'client': 'lrbell2', 'datetime': '2020-01-30T19:50:38.000Z', 'message': "@DropboxSupport nI think I accidentally created two accounts. I tried to login to one of them and it didn't work. Tried to reset password and didn't get an email. Can you helpnThanksnLynda", 'tweet_ID': '1222970396082753536'}, {'agent': 'DropboxSupport', 'datetime': '2020-01-30T19:54:46.000Z', 'message': '@lrbell2 Hi Lynda, thanks for getting in touch! Can you try adding the [email protected] to the list of your contacts and attempt to reset your password again? Don’t forget to also check your spam folder. Also, when you try to log in, do you get any error messages? Keep us posted.', 'tweet_ID': '1222971436567912449'}, {'client': 'lrbell2', 'datetime': '2020-01-30T20:06:21.000Z', 'message': "@DropboxSupport So I did all those things and it gave me a Oops looks like you forgot your password, click here to reset. Tried that and didn't get an email in any folder, even spam.", 'tweet_ID': '1222974349809815552'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-01-30T19:50:38.000Z', 'duration': '00:32:33.0', 'messageCount': '4', 'sessionID': 'ErTmh1D9ekwhQOfen2wX'} |
{'doc_id': '0411', 'turn': '2', 'tweet_ID': '1243176062995046403', 'url': 'https://web.archive.org/web/20191008161147/https://support.apple.com/en-in/HT201398', 'url_utterance': '@yolieepop Hey there! We want you to be able to enjoy all downloaded apps on your device. Let’s get this one working for you again. Since it sounds like this is the only app giving you an issue, please follow these steps to resolve it: https://web.archive.org/web/20191008161147/https://support.apple.com/en-in/HT201398'} | [{'client': 'yolieepop', 'datetime': '2020-03-26T06:06:49.000Z', 'message': 'Love this new app @meditation&relaxation... but my stupid #iphone keeps shutting me out the app every 30 seconds and I can’t enjoy it 😒😒😒😒 @Apple @AppleSupport link', 'tweet_ID': '1243056797008695297'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-26T06:06:49.000Z', 'duration': '07:53:56.0', 'messageCount': '2', 'sessionID': 'fh0lCakoEO2ieMaZJ6HC'} |
{'doc_id': '8973', 'turn': '2', 'tweet_ID': '1244021347061243907', 'url': 'https://www.apple.com/feedback/?caller=sm', 'url_utterance': '@mikethecop Hi there, thanks for taking the time to reach out to us. You can delete whole conversations, but selecting multiple at a time is not currently a feature. You can leave feedback about this here: https://www.apple.com/feedback/?caller=sm'} | [{'client': 'mikethecop', 'datetime': '2020-03-28T18:48:34.000Z', 'message': 'Dear @Apple and @AppleSupport am I insane or can you actually NOT bulk delete messages off of your Mac in bulk? It is 2020, correct?', 'tweet_ID': '1243973271734947840'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-28T18:48:34.000Z', 'duration': '03:11:02.0', 'messageCount': '2', 'sessionID': 'ZzZstc8bqXpeZPwpB4rm'} |
{'doc_id': '2297', 'turn': '2', 'tweet_ID': '1243628474415435776', 'url': 'https://web.archive.org/web/20200407035850/https://www.hulu.com/movie/portrait-of-a-lady-on-fire-d514447d-1954-4bf8-8164-fa3d6fdfe73f', 'url_utterance': "@kingvaIkyrie_ Hey, Maggie — you're in luck! Portrait of a Lady on Fire is available to stream on Hulu today. You can watch it here: https://web.archive.org/web/20200407035850/https://www.hulu.com/movie/portrait-of-a-lady-on-fire-d514447d-1954-4bf8-8164-fa3d6fdfe73f Happy streaming!"} | [{'client': 'kingvaIkyrie_', 'datetime': '2020-03-27T18:35:29.000Z', 'message': 'is portrait up on hulu? trying to have something to do tonight.', 'tweet_ID': '1243607590317305859'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-27T18:35:29.000Z', 'duration': '01:22:59.0', 'messageCount': '2', 'sessionID': 'M30cIGXgzBIMI508uFt5'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1239909680283029504', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@jeberle901 We've prohibited certain items from being sold and are in the process of removing items found to be attempting to profit from the current health crisis. Visit https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 for actions we're taking. ~Heather B."} | [{'client': 'jeberle901', 'datetime': '2020-03-16T19:04:26.000Z', 'message': '@amazon @AmazonHelp @eBay @eBay when are you going to stop the price gouging? Ban private sellers who inflate prices? @SenateDems @HouseJudiciary what can you do? #coronapocolypse #coronavirus #Hoarders #panicshopping #pricegougers link', 'tweet_ID': '1239628611071758337'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-16T19:04:26.000Z', 'duration': '18:36:52.0', 'messageCount': '2', 'sessionID': '09SDGVeud5Z6WbwqaLDA'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1245483931811512321', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': "@Anna39370437 While we're unable to process Minecraft Java refund requests here, please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Please remember to attach your Transaction ID for quicker help. ^SA"} | [{'client': 'Anna39370437', 'datetime': '2020-04-01T20:32:55.000Z', 'message': "@MojangSupport Can you please help me? I think I bought the wrong edition for minecraft. I wanted ro play with my friends but I bought the java edition and that's not possible, I read something about the bedrock edition but idk please help me as soon as you can🥺", 'tweet_ID': '1245449083378192390'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-04-01T20:32:55.000Z', 'duration': '02:18:28.0', 'messageCount': '2', 'sessionID': 'Sm57fBnvDt5zyuDsTe6x'} |
{'doc_id': '8065', 'turn': '2', 'tweet_ID': '1238848598701477889', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@Mahmood9Asif Please go here so that we may help resolve your issue: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *SR'} | [{'client': 'Mahmood9Asif', 'datetime': '2020-03-14T15:24:29.000Z', 'message': '@RockstarSupport i have sold my phone which i had 2 step verifications now i cant open my social club account please help out send me new 2 step verification code my social club email is [email protected] and gamertag is Asif3164 in game RP is almost 2.', 'tweet_ID': '1238848482007490560'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-14T15:24:29.000Z', 'duration': '00:00:28.0', 'messageCount': '2', 'sessionID': 'oMZkrEzaQ2rvhu89p5zc'} |
{'doc_id': '1896', 'turn': '2', 'tweet_ID': '1237733040274780162', 'url': 'https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm', 'url_utterance': '@LukeCarter9 We’ll absolutely get you pointed in the right direction for help with an online order. We have a team that works specifically with orders placed online. In the link below, you’ll find their contact information specific to your location. https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm'} | [{'client': 'LukeCarter9', 'datetime': '2020-03-11T09:23:54.000Z', 'message': "@AppleSupport hi I ordered a case that is for the wrong phone and I would like to return it and get the right one however the website won't let me go any further than finding the order.norder number 2967684060nbought on apple store [email protected] you help please?", 'tweet_ID': '1237670573242757120'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-11T09:23:54.000Z', 'duration': '04:08:13.0', 'messageCount': '2', 'sessionID': 'o6GS2usLyhH8HaGRGjrK'} |
{'doc_id': '1368', 'turn': '2', 'tweet_ID': '1152312823873249281', 'url': 'https://web.archive.org/web/20200323195719/https://www.adobe.com/products/wishform.html', 'url_utterance': '@convenant_jean Hi there, please suggest this as a feature here: https://web.archive.org/web/20200323195719/https://www.adobe.com/products/wishform.html This forum is monitored by our engineers & developers and they might look into this.nThanks! ^Sahil'} | [{'client': 'convenant_jean', 'datetime': '2019-07-17T22:51:57.000Z', 'message': 'Please @Lightroom in a new version of the software, adding the possibility to create gif. It could be amazing and simple update ! Thanks', 'tweet_ID': '1151625615369494530'}] | {'company': 'AdobeCare', 'conversationDateTime': '2019-07-17T22:51:57.000Z', 'duration': '21:30:43.0', 'messageCount': '2', 'sessionID': 'WH0qTrFg6qBSApAym0Ph'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1243860606928613379', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@LukasLogical Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. ^JS'} | [{'client': 'LukasLogical', 'datetime': '2020-03-28T05:24:02.000Z', 'message': '@MojangSupport Whats wrong with your servers? Cant login to my minecraft account since it says wrong credentials and when trying to reset the password i dont get an email. Fix your mail servers or whatever. Waiting since hours.', 'tweet_ID': '1243770806179631109'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-28T05:24:02.000Z', 'duration': '05:56:51.0', 'messageCount': '2', 'sessionID': 'ergKZe1NyOc70CQDklOH'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1241517190345453569', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': "@MetalRampage While we're unable to provide account support here, please be sure you don't have any filters blocking emails from [email protected] when resetting your password first, and if the problem persists, contact us for support here: https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new ^SA"} | [{'client': 'MetalRampage', 'datetime': '2020-03-21T19:49:56.000Z', 'message': "@MojangSupport Im in need of immediate support please. I am trying to log into my minecraft account but it will not let me as it is saying my password is correct and i have tried every possibly password and they have all been wrong, the pass hasn't changed..", 'tweet_ID': '1241452000878964737'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-21T19:49:56.000Z', 'duration': '04:19:03.0', 'messageCount': '2', 'sessionID': 'Yu6MmfEda9PPNXV6b65K'} |
{'doc_id': '0565', 'turn': '2', 'tweet_ID': '1144663737019727873', 'url': 'https://web.archive.org/web/20191217050821/https://help.yahoo.com/kb/sln27051.html', 'url_utterance': '@CandiceTheresa Hi Candice. You can use our automated password recovery system at any time for no charge. See https://web.archive.org/web/20191217050821/https://help.yahoo.com/kb/sln27051.html for more info. New members who sign-up for the Yahoo Account Pro but have unsolvable account issues are never charged. -MD'} | [{'client': 'CandiceTheresa', 'datetime': '2019-06-28T17:43:24.000Z', 'message': '@Yahoo why are you guys trying to charge me for calling customer service to reset my password on an old email? that is high way robbery and i REFUSE to pay for this service... so please send me a promo code', 'tweet_ID': '1144662596219559936'}] | {'company': 'YahooCare', 'conversationDateTime': '2019-06-28T17:43:24.000Z', 'duration': '00:04:32.0', 'messageCount': '2', 'sessionID': 'jycS5pn3HzOOFu2srhsC'} |
{'doc_id': '1665', 'turn': '2', 'tweet_ID': '1244016232069824513', 'url': 'https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973', 'url_utterance': "@RandallOlson Sorry to hear this – have you already tried regaining access to your account using this form: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin It's best to go through it from a known device where you used to sign in before. More tips here: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 Let us know how it goes!"} | [{'client': 'RandallOlson', 'datetime': '2020-03-28T21:28:52.000Z', 'message': '@YouTube Hey YouTube I have been trying to get access to my youtube channel for years now and still have no luck. Can I get help with this?', 'tweet_ID': '1244013611548315648'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T21:28:52.000Z', 'duration': '00:10:25.0', 'messageCount': '2', 'sessionID': 'Fv8WRRYDoPbkOcaohKNc'} |
{'doc_id': '1506', 'turn': '2', 'tweet_ID': '1233617492477693952', 'url': 'https://web.archive.org/web/20200331053256/https://www.wellsfargo.com/debit-card/design', 'url_utterance': '@SharifMerritt Saw your tweet and we appreciate you providing this feedback. The good news is, you can customize your card’s design! Go to https://www.wellsfargo.com/debit-card/design to learn more. Let me know if you need help with anything else. -Karla'} | [{'client': 'SharifMerritt', 'datetime': '2020-02-29T01:45:04.000Z', 'message': 'This Wells Fargo Debit Card so ugly I leave it at home lol.', 'tweet_ID': '1233568837955735558'}] | {'company': 'Ask_WellsFargo', 'conversationDateTime': '2020-02-29T01:45:04.000Z', 'duration': '03:13:20.0', 'messageCount': '2', 'sessionID': '629vxT3FpCZq66iB4Kzf'} |
{'doc_id': '8065', 'turn': '2', 'tweet_ID': '1228772878621040642', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@_MattBrowne_ We can help with that. Please use this link to make a ticket: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *MS'} | [{'client': '_MattBrowne_', 'datetime': '2020-02-15T19:54:59.000Z', 'message': '@RockstarSupport my wife’s email account has been used to set up a rockstar social club account. How does she have this deleted?', 'tweet_ID': '1228769696356368385'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-15T19:54:59.000Z', 'duration': '00:12:39.0', 'messageCount': '2', 'sessionID': 'h0E34Zr5K9wigSNze9wa'} |
{'doc_id': '8849', 'turn': '2', 'tweet_ID': '1243113823021625346', 'url': 'https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support', 'url_utterance': '@emmie12348 For questions about the Windows 10 edition of Minecraft, please contact Windows Store Support at https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support for assistance. ^JS'} | [{'client': 'emmie12348', 'datetime': '2020-03-25T20:40:58.000Z', 'message': '@MojangSupport I accidentally downloaded Minecraft Windows 10 instead of Java and cannot play with my mates, please help don’t want to buy twice x', 'tweet_ID': '1242914393702182912'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-25T20:40:58.000Z', 'duration': '13:12:28.0', 'messageCount': '2', 'sessionID': 'LhMoe0uD9Kt4eLMmqxVP'} |