agentURL
stringlengths 220
1.75k
| dialogContent
stringlengths 128
4.94k
| dialogHeader
stringlengths 156
168
|
|---|---|---|
{'doc_id': '0813', 'turn': '2', 'tweet_ID': '1241071210185834496', 'url': 'https://web.archive.org/web/20200224060330/https://support.playstation.com/s/article/Missing-in-game-currency-purchased-from-the-PlayStation-Store?language=en_US', 'url_utterance': '@JazzCat1994 If you are having issues with your in-game currency not showing up please follow the steps in this link: (https://web.archive.org/web/20200224060330/https://support.playstation.com/s/article/Missing-in-game-currency-purchased-from-the-PlayStation-Store?language=en_US)'} | [{'client': 'JazzCat1994', 'datetime': '2020-03-19T17:45:56.000Z', 'message': '@AskPlayStation I have missing in game currency. Can’t get ahold of the live chat or Get anybody on the phone. I tried restoring my license also', 'tweet_ID': '1240696017311256577'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-19T17:45:56.000Z', 'duration': '00:50:53.0', 'messageCount': '2', 'sessionID': 'xJ4eF95v30UZYq0X53ea'} |
{'doc_id': '1034', 'turn': '2', 'tweet_ID': '1244466611068850177', 'url': 'https://web.archive.org/web/20200307221524/https://support.google.com/accounts/answer/185834?hl=en&ref_topic=1099588', 'url_utterance': "@HollywoodDesh HI there. Do you have 2-Step Verification enabled? Try these tips if you're unable to receive a code: https://web.archive.org/web/20200307221524/https://support.google.com/accounts/answer/185834?hl=en&ref_topic=1099588 Keep us posted."} | [{'client': 'HollywoodDesh', 'datetime': '2020-03-30T02:33:01.000Z', 'message': '@gmail can’t get into one of gmail accounts because it wouldn’t send the notification to my gmail application when I tried to login on my laptop and even used the safari on my iPhone that registered with the account and it still didn’t send the notification', 'tweet_ID': '1244452543410946048'}] | {'company': 'Google', 'conversationDateTime': '2020-03-30T02:33:01.000Z', 'duration': '00:55:54.0', 'messageCount': '2', 'sessionID': 'LqRlN6w1e0xoZzanMZuo'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1153259282126782464', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': "@dossyxmusic Hi there. We'd suggest adding extra layers of security to your Google account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps."} | [{'client': 'dossyxmusic', 'datetime': '2019-07-10T02:24:24.000Z', 'message': 'hey u! the dude in egypt that just tried to get into my gmail!nnno!', 'tweet_ID': '1148779978617757696'}] | {'company': 'Google', 'conversationDateTime': '2019-07-10T02:24:24.000Z', 'duration': '-08:39:10.', 'messageCount': '2', 'sessionID': 'nTTrLg5eBnNZLrfqD5MW'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1242614713302818819', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@SlickyRickyRoss We've prohibited certain items from being sold and are in the process of removing items found to be attempting to profit from the current health crisis. Visit https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 for actions we're taking. ~Nick"} | [{'client': 'SlickyRickyRoss', 'datetime': '2020-03-23T22:23:02.000Z', 'message': "Hey @eBay @AskeBay I know this would hurt in the short term but maybe not let people re-sell essential items that are in short supply right now? This kirkland toilet paper 30 pack retails for $19.99 on costco's website and even cheaper in store yet people are selling for $142", 'tweet_ID': '1242215306618998784'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-23T22:23:02.000Z', 'duration': '02:27:06.0', 'messageCount': '2', 'sessionID': 'XlOPbYmKFgYGpBNwrC9u'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1228090401988411393', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@jpalmtree93 We can help with that. Please submit a request here and we will assist: https://support.rockstargames.com/categories *SR'} | [{'client': 'jpalmtree93', 'datetime': '2020-02-13T22:54:40.000Z', 'message': '@RockstarSupport can someone please help me? I have tried getting someone for hours now', 'tweet_ID': '1228090140515610625'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-13T22:54:40.000Z', 'duration': '00:01:03.0', 'messageCount': '2', 'sessionID': 'Tdju1MXPcRZ2zyVno4wt'} |
{'doc_id': '8265', 'turn': '2', 'tweet_ID': '1225673515640057859', 'url': 'https://helpx.adobe.com/premiere-pro/kb/troubleshoot_playback_performance.html', 'url_utterance': "@SamsProStation (2/3) graphics card. I'm assuming this was the reason why support staff asked you to unplug one of the monitors and then test the performance. You can also take a look at this article: https://helpx.adobe.com/premiere-pro/kb/troubleshoot_playback_performance.html It shows some common steps to troubleshoot performance glitches."} | [{'client': 'SamsProStation', 'datetime': '2020-02-04T22:14:06.000Z', 'message': 'I’ve said it before, and I’ll say it again. Adobe’s support team is an absolute JOKE. I called them because my Adobe Premiere was running slow and the dude tried to tell me that I need to disable my other monitor and see if that helps. WTF DOES THAT HAVE TO DO WITH ANYTHING???', 'tweet_ID': '1224818440621428737'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-04T22:14:06.000Z', 'duration': '08:37:46.0', 'messageCount': '2', 'sessionID': 'fB5k0EkM3OptAdVPi57C'} |
{'doc_id': '0565', 'turn': '2', 'tweet_ID': '1160640755926306816', 'url': 'https://web.archive.org/web/20191217050821/https://help.yahoo.com/kb/sln27051.html', 'url_utterance': '@Thr7ve Hi there. We are sorry for the inconvenience. You can use our automated password recovery system at any time for no charge. See https://web.archive.org/web/20191217050821/https://help.yahoo.com/kb/sln27051.html for more info. -LL'} | [{'client': 'Thr7ve', 'datetime': '2019-08-11T19:21:54.000Z', 'message': "@yahoomail apparently forces you into a $4.99/month customer support subscription service before they'll unlock your email account (new phone, no other recovery options).nnNo wonder Gmail became the go-to service...", 'tweet_ID': '1160632451774996480'}] | {'company': 'YahooCare', 'conversationDateTime': '2019-08-11T19:21:54.000Z', 'duration': '00:33:00.0', 'messageCount': '2', 'sessionID': '0YmZUPTn6Srsw4aSTXAt'} |
{'doc_id': '0421', 'turn': '4', 'tweet_ID': '1240567965130653696', 'url': 'https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan', 'url_utterance': "@ChrisMonty Hi again, Chris! You should have the option to prevent the pop-up warning from showing up. Can you please let us know what plan you're on? You can check that here: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan Do you have Smart Sync enabled? If you're on the free plan, or... 1/2"} | [{'client': 'ChrisMonty', 'datetime': '2020-03-18T15:34:38.000Z', 'message': '.@DropboxSupport Every single time I delete a photo from my Camera Uploads folder, this popup appears. Is there a way to disable it? link', 'tweet_ID': '1240300588967002113'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-18T15:45:57.000Z', 'message': "@ChrisMonty ...appear on the web, or any linked devices. Does this make sense? If we have misunderstood the case, please let us know. We'll be more than happy to discuss this further with you! 2/2", 'tweet_ID': '1240303435834183680'}, {'client': 'ChrisMonty', 'datetime': '2020-03-18T15:46:56.000Z', 'message': '@DropboxSupport Yes, I understand that. I frequently delete files from my Camera Uploads folder and I get that pop-up every single time. How do I disable the pop-up?', 'tweet_ID': '1240303683491049472'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-18T15:34:38.000Z', 'duration': '17:42:28.0', 'messageCount': '4', 'sessionID': 'eywManflkb9Gk2IjblfJ'} |
{'doc_id': '8899', 'turn': '2', 'tweet_ID': '1159605232164204544', 'url': 'https://www.spectrum.net/support/tv/charter-tv-app-troubleshooting/?domain-redirect=true#/device?cid=sms-bit', 'url_utterance': '@gfregistry I am sorry you are having issues with your app. You can find helpful troubleshooting tips here https://www.spectrum.net/support/tv/charter-tv-app-troubleshooting/?domain-redirect=true#/device?cid=sms-bit . If you need further assistance please feel free to send your phone number, account number and service address to me directly in a private message. ^AS'} | [{'client': 'gfregistry', 'datetime': '2019-08-08T23:15:05.000Z', 'message': '@Ask_Spectrum Getting ELI-9000 and ELI-1600 errors trying to log in. Are you still having server issues?', 'tweet_ID': '1159603968688971776'}] | {'company': 'Ask_Spectrum', 'conversationDateTime': '2019-08-08T23:15:05.000Z', 'duration': '00:05:01.0', 'messageCount': '2', 'sessionID': 'cIxsnr3q8ZKkWn1kitw0'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1242910825553129472', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@joey_sh0ts Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new ^TM'} | [{'client': 'joey_sh0ts', 'datetime': '2020-03-24T20:19:08.000Z', 'message': "@MojangSupport I'm trying to purchase minecraft but everytime i put my credit card data it says there's an error. What can i do?", 'tweet_ID': '1242546510434361348'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-24T20:19:08.000Z', 'duration': '00:07:39.0', 'messageCount': '2', 'sessionID': 'PqKktTvfnFszdpnMokzA'} |
{'doc_id': '0375', 'turn': '2', 'tweet_ID': '1241972302188863489', 'url': 'https://web.archive.org/web/20190929160724/https://helpx.adobe.com/download-install/kb/troubleshoot-installation-photoshop-elements-premiere.html', 'url_utterance': '@Knit1Wendy Hi Wendy, sorry that you cannot install Photoshop Elements. Would you mind checking out the troubleshooting steps mentioned in this article https://web.archive.org/web/20190929160724/https://helpx.adobe.com/download-install/kb/troubleshoot-installation-photoshop-elements-premiere.html and let us know if that helps? Thanks, ^AK'} | [{'client': 'Knit1Wendy', 'datetime': '2020-03-21T22:31:35.000Z', 'message': '@AdobeCare I cannot install Adobe PSE 2020 purchased today. I have a 2015 MacPro Mojave 10.14.6 plenty of mem. I uninstalled PSE 18. I manually uninstalled all Adobe files per community fix. Install fails at 3-7% in with no error code. HELP!', 'tweet_ID': '1241492679374114818'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-21T22:31:35.000Z', 'duration': '07:45:51.0', 'messageCount': '2', 'sessionID': 'VyFwBqzylLvr3WgbNM1m'} |
{'doc_id': '1665', 'turn': '2', 'tweet_ID': '1230416451703582721', 'url': 'https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973', 'url_utterance': '@Bladeable1 Hi there. Did you try resetting your password by completing the steps on this page: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin These tips may help: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 Let us know.'} | [{'client': 'Bladeable1', 'datetime': '2020-02-01T01:50:42.000Z', 'message': "@gmail I forgot my Gmail's password and it's not connected on any phone because my phone was broken how can I get it back?", 'tweet_ID': '1223423396337176576'}] | {'company': 'Google', 'conversationDateTime': '2020-02-01T01:50:42.000Z', 'duration': '-07:07:54.', 'messageCount': '2', 'sessionID': 'kymkHyoobWP8aURbCZbq'} |
{'doc_id': '0517', 'turn': '4', 'tweet_ID': '1236852693454532608', 'url': 'https://web.archive.org/web/20191210185426/https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html', 'url_utterance': '@TrainerSplash Hi there, sorry to hear about this. Please check that the latest tablet drivers are installed and your tablet is connected correctly to the computer. Take a look at the steps mentioned here: https://web.archive.org/web/20191210185426/https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html Let us know how it goes. Thanks, ^AK'} | [{'client': 'TrainerSplash', 'datetime': '2020-03-09T00:38:56.000Z', 'message': "@AdobeCare I am using a wacom bamboo tablet and Photoshop suddenly doesn't work with pressure sensitivity on my PC. I have made sure everything was turned on and I even updated AND downdated Photoshop. I only have this issue with PS, all my other programs still have sensitivity", 'tweet_ID': '1236813687618486272'}, {'agent': 'AdobeCare', 'datetime': '2020-03-09T00:56:13.000Z', 'message': "@TrainerSplash Hi there, sorry to hear you're having trouble. Which operating system/version are you on? We’re here to help, just need more info. ^RR", 'tweet_ID': '1236818036788772865'}, {'client': 'TrainerSplash', 'datetime': '2020-03-09T01:00:22.000Z', 'message': "@AdobeCare I'm working on a Windows 10 OS, Photoshop is currently up to date with 21.1.", 'tweet_ID': '1236819080931430400'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-09T00:38:56.000Z', 'duration': '02:35:00.0', 'messageCount': '4', 'sessionID': '3V7ktgHArIZWaWEaRKdK'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1242186885579096068', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@USSIndianapolis Hello Jim, thank you for reaching out. We've prohibited certain items from being sold and are in the process of removing items found to be attempting to profit from the current health crisis. Visit https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 for actions we're taking. ~Ethan"} | [{'client': 'USSIndianapolis', 'datetime': '2020-03-23T02:11:17.000Z', 'message': "I've been an eBay member since 1998. I wish @AskeBay would do something about these sellers that charge ridiculous shipping prices. Of course I don't have to buy. One guy wants $13 to ship a tiny plastic item that weighs a 1/4 ounce. Another wants $40 to ship 6 oz, domestic", 'tweet_ID': '1241910355577712640'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-23T02:11:17.000Z', 'duration': '18:18:49.0', 'messageCount': '2', 'sessionID': 'rQJNMZSBgrvDsgAXQ7tf'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1239336270251413506', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': '@KellyGirlonFire Rest assured that our team is tirelessly working to have these removed! Our policy prohibits sellers from profiting on human tragedy and natural disaster. Here is an article with the action we are taking: https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 - Mindy'} | [{'client': 'KellyGirlonFire', 'datetime': '2020-03-15T16:40:11.000Z', 'message': 'If you want to know why people are buying and stockpiling toilet paper and other essentials - go on to eBay and witness the greediness of these shit stains of society. @eBay shame on you for not stopping this.', 'tweet_ID': '1239229920640811008'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-15T16:40:11.000Z', 'duration': '07:02:36.0', 'messageCount': '2', 'sessionID': '3imqJMLuHUvuhw05IWb5'} |
{'doc_id': '1758', 'turn': '4', 'tweet_ID': '1242235636783996932', 'url': 'https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644', 'url_utterance': "@ericmhamilton Appreciate the details – aside from restarting the app, also make sure that it's up-to-date. Uninstalling and reinstalling the app may help. If the issue persists, you can send a feedback report here: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644 That helps us identify & fix widespread issues."} | [{'client': 'ericmhamilton', 'datetime': '2020-03-22T16:22:09.000Z', 'message': "Why are channels I am NOT subscribed to in my Subscription feed, @TeamYouTube? Do you think I'm stupid and just don't know what I want to be subscribed to or not? Cause that's how it feels like you're treating me.", 'tweet_ID': '1241762098797072386'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-22T19:28:09.000Z', 'message': "@ericmhamilton Are you referring to the recommended videos on your Homepage? If not, share screenshots of what you see on your end and we'll try to point you in the right direction. Keep us posted!", 'tweet_ID': '1241808905505832963'}, {'client': 'ericmhamilton', 'datetime': '2020-03-23T13:05:25.000Z', 'message': "@TeamYouTube The last four times over two days I've opened the YouTube app, the Subscription tab is highlighted, but apparently the Home feed is shown. It is only after killing the app and restarting that sometimes the Subscription feed actually shows my subscriptions.", 'tweet_ID': '1242074974686453769'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-22T16:22:09.000Z', 'duration': '07:21:41.0', 'messageCount': '4', 'sessionID': 'L3RIFDQRiyxh3oAgB74G'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1243858615707959296', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@jtantaro Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^JS'} | [{'client': 'jtantaro', 'datetime': '2020-03-27T22:52:41.000Z', 'message': '@MojangSupport - I purchased Minecraft Java and how do I submit a refund bec I bought it on the wrong account. Can you help', 'tweet_ID': '1243672315872923649'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-27T22:52:41.000Z', 'duration': '12:20:17.0', 'messageCount': '2', 'sessionID': 'DE2y3d6r4QFXyEZ4lwaP'} |
{'doc_id': '1758', 'turn': '2', 'tweet_ID': '1244390797677600771', 'url': 'https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644', 'url_utterance': '@bull_arronRod Hmm, make sure that your YouTube app on your Apple TV is updated. If issue persists, send us a feedback report using these steps: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644 That way, it will help us identify and fix widespread issues.'} | [{'client': 'bull_arronRod', 'datetime': '2020-03-29T08:35:05.000Z', 'message': '@YouTube an error while loading text keeps popping up when I try to watch certain videos on YouTube on my apple tv, but I can watch them perfectly on my phone', 'tweet_ID': '1244181269929431041'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T08:35:05.000Z', 'duration': '13:52:35.0', 'messageCount': '2', 'sessionID': 'W2B48wWKo5ptBMzNgIPj'} |
{'doc_id': '1345', 'turn': '2', 'tweet_ID': '1239383748170391553', 'url': 'https://web.archive.org/web/20200322202504/https://support.playstation.com/s/article/Safe-Mode-PS4?language=en_US', 'url_utterance': '@mmeggaaannn Glad to help! Please try to access safe mode and initialize the console with the option number 7 to reinstall the software. Keep in mind that this process will delete all the content in the console. Follow the steps here to access safe mode: https://web.archive.org/web/20200322202504/https://support.playstation.com/s/article/Safe-Mode-PS4?language=en_US'} | [{'client': 'mmeggaaannn', 'datetime': '2020-03-15T03:32:09.000Z', 'message': '@AskPlayStation my ps4 won’t load it’s apps or any games and rebuilding the data base didn’t help, what do I do?', 'tweet_ID': '1239031605743755264'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-15T03:32:09.000Z', 'duration': '23:19:17.0', 'messageCount': '2', 'sessionID': '2niZBC82pNSeO7sLESFy'} |
{'doc_id': '2318', 'turn': '2', 'tweet_ID': '1245452488913948675', 'url': 'https://web.archive.org/web/20200407044147/https://www.chase.com', 'url_utterance': '@lucythehamstar 2/2 https://web.archive.org/web/20200407044147/https://www.chase.com You can also mail it using the instructions provided in the form. ^BG'} | [{'client': 'lucythehamstar', 'datetime': '2020-04-01T17:18:05.000Z', 'message': '@ChaseSupport how do I dispute fraudulent charges?', 'tweet_ID': '1245400052287315969'}] | {'company': 'ChaseSupport', 'conversationDateTime': '2020-04-01T17:18:05.000Z', 'duration': '03:28:22.0', 'messageCount': '2', 'sessionID': 'jWRLgdKjJmoSTdkgob01'} |
{'doc_id': '2020', 'turn': '5', 'tweet_ID': '1245842618262548486', 'url': 'https://web.archive.org/web/20200403221856/https://support.google.com/youtube/answer/2802848?hl=en', 'url_utterance': "@aiweis1 Thanks for the info – looks like a phishing email. You can report it from Gmail by clicking the 3 dots menu > Report Phishing. Don't click any links in the email and review these tips to stay safe online: https://web.archive.org/web/20200403221856/https://support.google.com/youtube/answer/2802848?hl=en"} | [{'client': 'aiweis1', 'datetime': '2020-04-02T09:56:16.000Z', 'message': '@TeamYouTube @ytcreators Can u please help me? i recieve everyday same emails is that realy from youtube? link', 'tweet_ID': '1245651252437901312'}, {'client': 'aiweis1', 'datetime': '2020-04-02T17:48:00.000Z', 'message': '@TeamYouTube @YouTube can somebody help me i become this masseg 1000 time is that youtube or what the proplem ? because its in the spam !! link', 'tweet_ID': '1245769969620652038'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-02T18:42:11.000Z', 'message': "@aiweis1 Thanks for the tag, mind sharing your channel URL so that we can check further? We'll wait for your response.", 'tweet_ID': '1245783604027969536'}, {'client': 'aiweis1', 'datetime': '2020-04-02T21:00:53.000Z', 'message': '@TeamYouTube https://www.youtube.com/channel/UCJZP7We86hFvc_9jNPKzNdA', 'tweet_ID': '1245818510477070336'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-02T09:56:16.000Z', 'duration': '12:40:25.0', 'messageCount': '5', 'sessionID': 'oALQVBjfY0zZhGgyJkou'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1239527781379084288', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': "@dza3636 I'm sorry you're having trouble! Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^AS"} | [{'client': 'dza3636', 'datetime': '2020-03-15T23:04:12.000Z', 'message': "@MojangSupport I need help because I am being asked to buy the game but I bought it a long time ago and I can't seem to figure out how to link my old purchase with the new versions.", 'tweet_ID': '1239326560613777409'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-15T23:04:12.000Z', 'duration': '13:19:35.0', 'messageCount': '2', 'sessionID': '1effO1UibvJ9AQL1C2jR'} |
{'doc_id': '2399', 'turn': '2', 'tweet_ID': '1234409515690397697', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@GodhasACamera Hey there, if you started your subscription through Dropbox directly, you can get in touch with our support team at https://web.archive.org/web/20200407112308/https://www.dropbox.com/support for a look. If you started through Apple or Google, you’ll need to contact their support team for assistance. Thanks!'} | [{'client': 'GodhasACamera', 'datetime': '2020-03-01T13:12:41.000Z', 'message': '@DropboxSupport I need a refund on my account. How do I do this?', 'tweet_ID': '1234104271408422913'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-01T13:12:41.000Z', 'duration': '20:12:56.0', 'messageCount': '2', 'sessionID': 'kKULzsN8aU4co2hAstXU'} |
{'doc_id': '1951', 'turn': '2', 'tweet_ID': '1244108626131857408', 'url': 'https://web.archive.org/web/20200402233405/https://support.spotify.com/us/article/someone-has-gained-access-to-my-account', 'url_utterance': '@painaukait Hey there! We’re sorry to hear about this. Check out https://web.archive.org/web/20200402233405/https://support.spotify.com/us/article/someone-has-gained-access-to-my-account for what to do next, starting with “2. Then, Get In Touch With Us.” If anything else comes up, we’ll be here /JR'} | [{'client': 'painaukait', 'datetime': '2020-03-28T22:37:13.000Z', 'message': "Someone or some label has been hacking my Spotify bc a couple weeks ago the Bad Bunny album was downloaded and I didn't download it, now some random album from an artist with 5 followers is downloaded lol leave me alone get your own plays", 'tweet_ID': '1244030813567672321'}] | {'company': 'SpotifyCares', 'conversationDateTime': '2020-03-28T22:37:13.000Z', 'duration': '05:09:12.0', 'messageCount': '2', 'sessionID': 'QwB7e4WJflhDakYavjhJ'} |
{'doc_id': '2116', 'turn': '4', 'tweet_ID': '1226006383117492224', 'url': 'https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html', 'url_utterance': "@Melanbunny Hi Chilly, I've looped in our experts to help you out here, however, they'll be back on Monday. Our chat agents can also assist you now here: https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html Please click the chat icon in the lower-right corner and let us know how it goes. Thanks! ^SJ"} | [{'client': 'Melanbunny', 'datetime': '2020-02-07T17:53:10.000Z', 'message': "@MicrosoftHelps @AdobeCare Please fix this! Every time there's an update, files won't open automatically in Photoshop 2020. I'm trying to set Photoshop 2020 as the default program to open image files, but it won't even show up as an option. 😟 link", 'tweet_ID': '1225839935938158592'}, {'agent': 'AdobeCare', 'datetime': '2020-02-07T23:43:10.000Z', 'message': "@Melanbunny Hi there, to set Photoshop as the default application for any format please click on Browse button from the screenshot you've shared, then browser to the installation directory of Photoshop and choose Photoshop.exe. Thanks! ^Sahil", 'tweet_ID': '1225928016888463362'}, {'client': 'Melanbunny', 'datetime': '2020-02-08T04:49:25.000Z', 'message': '@AdobeCare That doesn’t work. The screenshot was done after I did that.', 'tweet_ID': '1226005085941043200'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-07T17:53:10.000Z', 'duration': '11:01:24.0', 'messageCount': '4', 'sessionID': 'qBnnmu0a941DElRNYxcF'} |
{'doc_id': '8440', 'turn': '2', 'tweet_ID': '1240700001283530752', 'url': 'https://support.zoom.us/hc/en-us/articles/115004802843-Side-by-Side-Mode-for-Screen-Sharing', 'url_utterance': "@_moberry Hi Mo, here's some helpful info on putting your screen side-by-side when screen sharing: https://support.zoom.us/hc/en-us/articles/115004802843-Side-by-Side-Mode-for-Screen-Sharing Hope this helps!"} | [{'client': '_moberry', 'datetime': '2020-03-19T17:51:22.000Z', 'message': '@zoom_us my screen won’t go into side by side mode and I’ve given up trying to figure out how. Help plz', 'tweet_ID': '1240697385866506245'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-03-19T17:51:22.000Z', 'duration': '00:10:24.0', 'messageCount': '2', 'sessionID': 'Guu755m5eFiLb5MYfemQ'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1242924398866300936', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@unknownman02 We would be happy to look into that. Please submit a ticket here and we will help:xa0https://support.rockstargames.com/categories *SR'} | [{'client': 'unknownman02', 'datetime': '2020-03-25T21:17:51.000Z', 'message': '@RockstarSupport my camp on rdr2 online is not hitching up. It takes my money and then shows on the map and nothing is there. Do youse know the problem?', 'tweet_ID': '1242923676057690112'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-25T21:17:51.000Z', 'duration': '00:02:52.0', 'messageCount': '2', 'sessionID': 'zv7BaOamcLD4Vlb8JG3b'} |
{'doc_id': '2386', 'turn': '2', 'tweet_ID': '1241054130535186432', 'url': 'https://web.archive.org/web/20200407081444/https://www.delta.com', 'url_utterance': '@chumanncallaway go to https://web.archive.org/web/20200407081444/https://www.delta.com'} | [{'client': 'chumanncallaway', 'datetime': '2020-03-19T17:47:44.000Z', 'message': '@Delta i need to cancel a flight that I booked for one of my employees using my miles. The flight is Monday and her meeting is canceled from #coronavirus. Is there a way to do this without sitting on hold all day?', 'tweet_ID': '1240696472598806530'}] | {'company': 'Delta', 'conversationDateTime': '2020-03-19T17:47:44.000Z', 'duration': '23:41:13.0', 'messageCount': '2', 'sessionID': '5xW48TjnYNFPEwVk2ipC'} |
{'doc_id': '1790', 'turn': '2', 'tweet_ID': '1235246190385664000', 'url': 'https://web.archive.org/web/20200401230311/https://helpx.adobe.com/indesign/using/setting-preferences.html', 'url_utterance': "@RyanLynnDesign Hi there, sorry to hear about your experience. Please share version of OS as well. I'd recommend resetting the InDesign preferences once, please follow instructions on help article https://web.archive.org/web/20200401230311/https://helpx.adobe.com/indesign/using/setting-preferences.html and let us know if it helps. (1/2)"} | [{'client': 'RyanLynnDesign', 'datetime': '2020-03-04T15:35:40.000Z', 'message': "@InDesign why the fuck isn't spell check working after an update? Is the lesson here to never update any @Adobe product, ever?", 'tweet_ID': '1235227418652180481'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-04T15:35:40.000Z', 'duration': '01:14:36.0', 'messageCount': '2', 'sessionID': 'i622Q2f6Jwds2zueCeFa'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1236124306486300672', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@TheBrodiesel We can help to resolve this issue with you one-on-one. Please create a ticket here:xa0https://support.rockstargames.com/categories *TB'} | [{'client': 'TheBrodiesel', 'datetime': '2020-03-07T02:31:26.000Z', 'message': '@RockstarSupport My ol lady is having issues with RDR2 on #PS4 crashing over and over again... And characters in-game that should be "dead" are still appearing as "alive" and just lay flat on the ground... Any help would be greatly appreciated!', 'tweet_ID': '1236117223250542598'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-07T02:31:26.000Z', 'duration': '00:28:09.0', 'messageCount': '2', 'sessionID': 'lowj4NfSIP2KDKexQ8W9'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1130829109704179712', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@JoePransky Hi Joe. We suggest adding extra layers of security to your account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'} | [{'client': 'JoePransky', 'datetime': '2019-05-20T13:16:42.000Z', 'message': "Russia tried hacking my gmail today. You ain't gonna get me Russia", 'tweet_ID': '1130462353445785601'}] | {'company': 'Google', 'conversationDateTime': '2019-05-20T13:16:42.000Z', 'duration': '00:17:22.0', 'messageCount': '2', 'sessionID': 'aFqwSHkmVV9puGuEIJEO'} |
{'doc_id': '2186', 'turn': '2', 'tweet_ID': '1160174715958452226', 'url': 'https://web.archive.org/web/20200406150002/https://support.apple.com/en-us/HT201624', 'url_utterance': '@ethical_swag14 We appreciate your patience while we were out. We certainly understand wanting to have your iPod Classic working. We have some information on past products we’d like to share https://web.archive.org/web/20200406150002/https://support.apple.com/en-us/HT201624 Reach back out if you have further questions.'} | [{'client': 'ethical_swag14', 'datetime': '2019-08-10T07:38:06.000Z', 'message': '@Apple can you repair this bad boy ?? @AppleSupport link', 'tweet_ID': '1160092944726020097'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-10T07:38:06.000Z', 'duration': '05:24:55.0', 'messageCount': '2', 'sessionID': '6gPrEzTkN5jaDhwf1oTD'} |
{'doc_id': '1843', 'turn': '4', 'tweet_ID': '1243251620831518720', 'url': 'https://web.archive.org/web/20200402000100/https://support.google.com/youtubetv/answer/7129768', 'url_utterance': '@ryanCBiz Thanks for the screenshot – to update your home area, click on your profile photo > Settings > Area > Home Area > Update. Note that you have to be physically in your new home area and you can only change your home area twice per year. More here: https://web.archive.org/web/20200402000100/https://support.google.com/youtubetv/answer/7129768'} | [{'client': 'ryanCBiz', 'datetime': '2020-03-24T21:31:50.000Z', 'message': '@TeamYouTube I can’t change my Home Area settings:( accidentally put in the wrong zip to start with (one digit off)', 'tweet_ID': '1242564805728362496'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T22:02:37.000Z', 'message': "@ryanCBiz We'd like to know more – do you think you can send us a screenshot of the page that you're referring to? Hope to hear from you soon.", 'tweet_ID': '1242572554780520448'}, {'client': 'ryanCBiz', 'datetime': '2020-03-26T17:38:09.000Z', 'message': '@TeamYouTube link', 'tweet_ID': '1243230776239497218'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-24T21:31:50.000Z', 'duration': '21:29:09.0', 'messageCount': '4', 'sessionID': 'SPWb4KAemcl7S0fjAQ0y'} |
{'doc_id': '8975', 'turn': '2', 'tweet_ID': '1245443661363580935', 'url': 'https://community.adobe.com/t5/illustrator/bd-p/illustrator?page=1&sort=latest_replies&filter=no_replies', 'url_utterance': '@karthickyuvan We do have Illustrator community (https://community.adobe.com/t5/illustrator/bd-p/illustrator?page=1&sort=latest_replies&filter=no_replies). You can search for solutions or post a new question, our experts are there to help! ^SB'} | [{'client': 'karthickyuvan', 'datetime': '2020-04-01T10:33:23.000Z', 'message': '@Illustrator is there is any website where can we ask our illustrator related questions and we get answer for that like #stockoverflow', 'tweet_ID': '1245298204754632704'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-04-01T10:33:23.000Z', 'duration': '09:37:59.0', 'messageCount': '2', 'sessionID': 'fbzZC5N9IJXuOyzndAlf'} |
{'doc_id': '0801', 'turn': '2', 'tweet_ID': '1158987111346987008', 'url': 'https://web.archive.org/web/20200224035757/https://support.playstation.com/s/article/PS4-Trouble-With-Downloadable-Content?language=en_US', 'url_utterance': '@RogainR No problem. Please look fr the additional content in game following the steps here: https://web.archive.org/web/20200224035757/https://support.playstation.com/s/article/PS4-Trouble-With-Downloadable-Content?language=en_US Even if you see the standard edition the additional content should be unlocked in-game.'} | [{'client': 'RogainR', 'datetime': '2019-08-05T19:51:22.000Z', 'message': 'Hey @AskPlayStation I preordered the Madden NFL 20 Ultimate Superstar Edition a while back, but I only received the standard edition. Can I get some please?', 'tweet_ID': '1158465537938247681'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2019-08-05T19:51:22.000Z', 'duration': '10:32:32.0', 'messageCount': '2', 'sessionID': '5b9uBs0ZcpjnfGQWD0Sy'} |
{'doc_id': '1653', 'turn': '3', 'tweet_ID': '1245058885586751490', 'url': 'https://web.archive.org/web/20200401203229/https://about.ubereats.com/en/cities', 'url_utterance': "@ChristineGrowe Here to assist, @ChristineGrowe. Kindly head to the cities page: https://web.archive.org/web/20200401203229/https://about.ubereats.com/en/cities to see Uber Eats' availability. We are constantly expanding, so stay tuned for updates. For any additional inquiries, feel free to reach out."} | [{'client': 'langdonperry', 'datetime': '2020-03-29T14:32:34.000Z', 'message': 'Hey, if you’re social distancing, there are now a bunch of @cariboucoffee stores partnering with @UberEats so get your fix delivered!!', 'tweet_ID': '1244271234994626561'}, {'client1': 'ChristineGrowe', 'datetime': '2020-03-30T14:03:41.000Z', 'message': '@langdonperry @cariboucoffee @UberEats Hmmmmmm think they deliver to Erie, PA? Always missing Caribou', 'tweet_ID': '1244626354651496450'}] | {'company': 'Uber_Support', 'conversationDateTime': '2020-03-29T14:32:34.000Z', 'duration': '04:09:51.0', 'messageCount': '3', 'sessionID': '9ELpfqj1xBX2N6lF5y4W'} |
{'doc_id': '1509', 'turn': '2', 'tweet_ID': '1245023801823440897', 'url': 'https://web.archive.org/web/20200331060838/https://www.chase.com/business/loans/sba-loans', 'url_utterance': '@JeffreySHoff Hello, thank you for reaching out. You may view your loan options online at https://web.archive.org/web/20200331060838/https://www.chase.com/business/loans/sba-loans However, in order to apply for the loan, you would need to visit a branch. We recommend calling to make an appointment before visiting. ^LN'} | [{'client': 'JeffreySHoff', 'datetime': '2020-03-31T14:43:26.000Z', 'message': '@ChaseSupport Looking for info on how our church can apply for a small business loan under the CARES act to make payroll', 'tweet_ID': '1244998744359292929'}] | {'company': 'ChaseSupport', 'conversationDateTime': '2020-03-31T14:43:26.000Z', 'duration': '01:39:34.0', 'messageCount': '2', 'sessionID': 'bruEMgEZzWKphxQQnFNq'} |
{'doc_id': '8065', 'turn': '2', 'tweet_ID': '1229431410320183299', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@fsalaices Please follow this link so that we can help you one-on-one: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *MS'} | [{'client': 'fsalaices', 'datetime': '2020-02-17T15:35:36.000Z', 'message': 'Hi @RockstarSupport nSome one has registered on your site using my email address. I received a "Welcome to the Rockstar Games Social Club" email last Friday.nCan you help me get to the bottom of this?', 'tweet_ID': '1229429193722793984'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-17T15:35:36.000Z', 'duration': '00:08:48.0', 'messageCount': '2', 'sessionID': 'yPIDYDkEYC6bapPJtKgl'} |
{'doc_id': '1902', 'turn': '2', 'tweet_ID': '1203995259509850114', 'url': 'https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620', 'url_utterance': "@Francis18279317 Hi Francisco. Are you getting a specific error message? Without revealing your email address, give us the exact wording & we'll try and point you in the right direction. This guide may also help: https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620 Keep us posted."} | [{'client': 'Francis18279317', 'datetime': '2019-12-07T04:10:12.000Z', 'message': 'Google mail I would appreciate somrome contacting me been 3 days no response since you Locked Me Out My Own Account....nnNeed Answers?????', 'tweet_ID': '1203164783614148608'}] | {'company': 'Google', 'conversationDateTime': '2019-12-07T04:10:12.000Z', 'duration': '07:00:01.0', 'messageCount': '2', 'sessionID': 'Z2r3gMr8We8z9YUWxPq5'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1239340963149033472', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': '@pdobbie Rest assured that our team is tirelessly working to have these removed! Our policy prohibits sellers from profiting on human tragedy and natural disaster. Here is an article with the action we are taking: https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 - Mindy'} | [{'client': 'pdobbie', 'datetime': '2020-03-15T20:49:52.000Z', 'message': '@AskeBay why are you not doing anything to stop people from selling toilet rolls for extortionate prices?', 'tweet_ID': '1239292755941232645'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-15T20:49:52.000Z', 'duration': '03:11:34.0', 'messageCount': '2', 'sessionID': 'D7rIagoBQofQnb3COeXY'} |
{'doc_id': '9714', 'turn': '2', 'tweet_ID': '1240696567750770688', 'url': 'https://support.rockstargames.com/articles/205778987/GTAV-PC-General-Troubleshooting-Installation-Issues-Crashes-Freezes-Poor-Performance', 'url_utterance': '@_DONBRO Please try the steps outlined in this article to resolve your PC issue: https://support.rockstargames.com/articles/205778987/GTAV-PC-General-Troubleshooting-Installation-Issues-Crashes-Freezes-Poor-Performance *MS'} | [{'client': '_DONBRO', 'datetime': '2020-03-19T17:23:11.000Z', 'message': '@RockstarSupport i m from pc and nothing i m waiting for 2 hours and nothing WTF link', 'tweet_ID': '1240690293092970496'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-19T17:23:11.000Z', 'duration': '00:24:56.0', 'messageCount': '2', 'sessionID': 'g7vuD3EGwY5fQOdnrWGS'} |
{'doc_id': '1406', 'turn': '2', 'tweet_ID': '1132006248201826305', 'url': 'https://web.archive.org/web/20200328154233/https://support.google.com/mail/contact/abuse', 'url_utterance': '@FestiveWarChild Hi there. You can report the Google Account here: https://web.archive.org/web/20200328154233/https://support.google.com/mail/contact/abuse Hope that helps.'} | [{'client': 'FestiveWarChild', 'datetime': '2019-05-21T03:34:06.000Z', 'message': 'Hey @Google please take action on a person trying to hack my account under the name of [email protected] Thanks', 'tweet_ID': '1130678123320598528'}] | {'company': 'Google', 'conversationDateTime': '2019-05-21T03:34:06.000Z', 'duration': '15:57:29.0', 'messageCount': '2', 'sessionID': 'rGfTJUzFLx3KGJb23Tqb'} |
{'doc_id': '1327', 'turn': '2', 'tweet_ID': '1245781250410983424', 'url': 'https://web.archive.org/web/20200321162715/https://support.apple.com/en-us/HT203302', 'url_utterance': '@Burnash1431 We’re here to help you with this Personal Hotspot issue. To clarify, are multiple devices having this same issue connecting to your iPhone Personal Hotspot? Let’s start with the steps here: https://web.archive.org/web/20200321162715/https://support.apple.com/en-us/HT203302'} | [{'client': 'Burnash1431', 'datetime': '2020-04-02T16:20:06.000Z', 'message': '@Apple @AppleSupport @iPhoneTeam the personal hotspot on iPhone 11 pro max is really lagging and devices dont detect it? It has to be switched on and off multiple times? This sucks !!!! #iPhone11ProMax. Bad show', 'tweet_ID': '1245747849188392960'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-04-02T16:20:06.000Z', 'duration': '02:12:44.0', 'messageCount': '2', 'sessionID': 'ww45g2XuNgb8ycVSe8mh'} |
{'doc_id': '8160', 'turn': '2', 'tweet_ID': '1244985980198797312', 'url': 'https://support.apple.com/en-us/HT210901', 'url_utterance': '@FanuelMuindi We’re here for you and have a great guide for this exact issue. Check out those steps here: https://support.apple.com/en-us/HT210901 Let us know how that goes or if you have any other questions.'} | [{'client': 'FanuelMuindi', 'datetime': '2020-03-31T03:44:20.000Z', 'message': 'I tried to update my Mac today and this happened. 😳 I guess it finally got tired of me doing all the virtual meetings! 😂 just a black screen and no entry sign. #TheLockdown #socialdistancingfail #socialdistancing @Apple link', 'tweet_ID': '1244832877998637057'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-31T03:44:20.000Z', 'duration': '10:08:23.0', 'messageCount': '2', 'sessionID': 'ntjLDhkoft37gAch3wBQ'} |
{'doc_id': '1685', 'turn': '4', 'tweet_ID': '1244781558554415117', 'url': 'https://web.archive.org/web/20200401213256/https://support.google.com/youtube/answer/2802168', 'url_utterance': "@ItzLucky8 When a channel is terminated, you'll receive an email with more details about the reason. If you think it happened in error, you can always appeal. Also, here's more info about account terminations, including why it can happen: https://web.archive.org/web/20200401213256/https://support.google.com/youtube/answer/2802168nnHope this gets resolved!"} | [{'client': 'ItzLucky8', 'datetime': '2020-03-30T09:25:20.000Z', 'message': '@YouTube can you sort my YouTube account out, you deleted it for tos reasons?? No idea why as I only watch videos on it. Iv emailed the support and been waiting for weeks!', 'tweet_ID': '1244556303881699328'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-30T22:49:56.000Z', 'message': '@ItzLucky8 Thanks for reaching out – mind sharing your channel URL so we can take a look? Keep us posted.', 'tweet_ID': '1244758788986593281'}, {'client': 'ItzLucky8', 'datetime': '2020-03-30T23:34:07.000Z', 'message': '@TeamYouTube http://youtube.com/lukeviantnOrnhttp://youtube.com/itzlucky365nIm not sure what it was 100% as now the url is http://youtube.com/error?src=404', 'tweet_ID': '1244769907163660288'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-30T09:25:20.000Z', 'duration': '15:54:58.0', 'messageCount': '4', 'sessionID': 'eoHTFhXf0NiezbIPXPbn'} |
{'doc_id': '8065', 'turn': '2', 'tweet_ID': '1227718535775956992', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@MSenneke We can help with that. Please use this link to make a ticket: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *MM'} | [{'client': 'MSenneke', 'datetime': '2020-02-12T22:17:33.000Z', 'message': '@RockstarSupport I lost my 2 step verification device, please help me transfer it to my new account so i can log in to social club again', 'tweet_ID': '1227718410827595777'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-12T22:17:33.000Z', 'duration': '00:00:30.0', 'messageCount': '2', 'sessionID': 'x95u3xpDpTCzv2xejoJJ'} |
{'doc_id': '1166', 'turn': '2', 'tweet_ID': '1242927400033419264', 'url': 'https://web.archive.org/web/20200309040452/https://support.google.com/youtube/answer/72857', 'url_utterance': '@DhamakaJatra To start monetizing on YouTube, your channel will need to be eligible and reviewed + approved for the YouTube Partner Program. nnHere’s how to get started with the application process: https://web.archive.org/web/20200309040452/https://support.google.com/youtube/answer/72857'} | [{'client': 'DhamakaJatra', 'datetime': '2020-03-25T08:22:17.000Z', 'message': '@TeamYouTube nnDear Youtube Team,nI have already reached 4000 watch hours and also completed my 1000 Subscribers. My requested you to please enable monetization as soon as possible.nThank you,nMy Channel Name : Jatra DhamakanMy Channel URL : https://www.youtube.com/jatradhamaka', 'tweet_ID': '1242728498722004992'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-25T08:22:17.000Z', 'duration': '10:22:51.0', 'messageCount': '2', 'sessionID': 'BvzwnYuJ7KBy1Z4fzogj'} |
{'doc_id': '8524', 'turn': '2', 'tweet_ID': '1241776853939097600', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': "@idjjdjd13 We apologize for this experience! We'd like to better understand what went wrong here so can pls share your details here so we can each out? https://support.zoom.us/hc/en-us/requests/new"} | [{'client': 'idjjdjd13', 'datetime': '2020-03-22T12:09:17.000Z', 'message': '@zoom_us i cant sign .. i always get too many requests message', 'tweet_ID': '1241698460543455233'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-03-22T12:09:17.000Z', 'duration': '05:11:30.0', 'messageCount': '2', 'sessionID': 'RZFUTY0xwHX8QJATrb9p'} |
{'doc_id': '9370', 'turn': '2', 'tweet_ID': '1158631810349314048', 'url': 'https://support.playstation.com/s/article/Change-PS3-Video-Settings?language=en_US&other.LC_Article.getRelatedArticles=1&other.LC_Article.getSessionId=1&other.LC_Article.getContactSupportChannels=1&ui-comm-runtime-components-aura-components-siteforce-qb.Quarterback.validateRoute=1&ui-self-service-components-controller.ArticleView.getArticleHeaderDetail=1&r=152&ui-communities-components-aura-components-forceCommunity-seoAssistant.SeoAssistant.getSeoData=1&other.LC_Article.getArticleFeedback=1&other.LC_Article.getArticleDetails=2&other.LC_Article.getRelatedVideos=1&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.createRecord=1', 'url_utterance': '@IamSAliAhmed We are here to help! If you are having issues with your PS3 video, you may need to reset the video output to default settings. Steps can be found here: https://support.playstation.com/s/article/Change-PS3-Video-Settings?language=en_US&other.LC_Article.getRelatedArticles=1&other.LC_Article.getSessionId=1&other.LC_Article.getContactSupportChannels=1&ui-comm-runtime-components-aura-components-siteforce-qb.Quarterback.validateRoute=1&ui-self-service-components-controller.ArticleView.getArticleHeaderDetail=1&r=152&ui-communities-components-aura-components-forceCommunity-seoAssistant.SeoAssistant.getSeoData=1&other.LC_Article.getArticleFeedback=1&other.LC_Article.getArticleDetails=2&other.LC_Article.getRelatedVideos=1&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.createRecord=1 Let us know how it goes!'} | [{'client': 'IamSAliAhmed', 'datetime': '2019-08-05T14:55:49.000Z', 'message': '@AskPlayStation nI have a PS3. It seemed to work perfectly finr until the display started flickering. The display flickers on all resolutions (420p, 720p, 1080i) and does not show display at 1080p at all. It flickers on and off continuously. I also switched HDMI. PS3 SuperSlim.', 'tweet_ID': '1158391160194392065'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2019-08-05T14:55:49.000Z', 'duration': '15:56:15.0', 'messageCount': '2', 'sessionID': '9IVjSX1ESNmkDwAGi3oz'} |
{'doc_id': '8446', 'turn': '2', 'tweet_ID': '1240453375256334336', 'url': 'https://support.rockstargames.com/articles/360025767374/Rockstar-Games-Social-Club-x-Twitch-Prime-Offer-benefits', 'url_utterance': '@MatthieuBuys Please see: https://support.rockstargames.com/articles/360025767374/Rockstar-Games-Social-Club-x-Twitch-Prime-Offer-benefits *MM'} | [{'client': 'MatthieuBuys', 'datetime': '2020-03-19T01:37:37.000Z', 'message': '@RockstarSupport hi i buyed the twitch prime and claimed my twitch-prime bonus but i still got nothing how long will it be before i got my money and stuff?', 'tweet_ID': '1240452334079086593'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-19T01:37:37.000Z', 'duration': '00:04:08.0', 'messageCount': '2', 'sessionID': 'SODNV4c7OsOLGbTBlan3'} |
{'doc_id': '8106', 'turn': '2', 'tweet_ID': '1153743819688615936', 'url': 'https://help.dropbox.com/teams-admins/admin/account-transfer', 'url_utterance': '@ashleyepting Hello! We cannot access your account remotely for security reasons however, when a member leaves a Business team you can keep their files following the steps: https://help.dropbox.com/teams-admins/admin/account-transfer . Let us know if you need further assistance. Thanks!'} | [{'client': 'ashleyepting', 'datetime': '2019-07-23T19:05:06.000Z', 'message': '@DropboxSupport Hi, is there anyone that I can get to do a screen share to help with consolidating an employees folder? They are leaving and we are missing some steps somehow.', 'tweet_ID': '1153742851676823557'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-07-23T19:05:06.000Z', 'duration': '00:03:50.0', 'messageCount': '2', 'sessionID': 'FTdQqitGaOu9969oEhQG'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1230895285162868736', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@JonathanRugg Please create a support ticket so we may assist you one-on-one. https://support.rockstargames.com/categories *SR'} | [{'client': 'JonathanRugg', 'datetime': '2020-02-21T16:39:47.000Z', 'message': '@RockstarSupport I never received my 2 million dollars on gta5 online ?', 'tweet_ID': '1230894899895119873'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-21T16:39:47.000Z', 'duration': '00:01:32.0', 'messageCount': '2', 'sessionID': 'GjVSolStXlYnDaDLjp0w'} |
{'doc_id': '2116', 'turn': '2', 'tweet_ID': '1155610563164233729', 'url': 'https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html', 'url_utterance': "@gaming_nihilist Hi there, we're sorry for the trouble with Premiere. It looks like one-on-one support will be able to help you best. Please head here (https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. Thanks! ^SV"} | [{'client': 'gaming_nihilist', 'datetime': '2019-07-28T22:00:42.000Z', 'message': "Does anybody know how anything about Adobe Premiere? I'm trying to do something I think is pretty easy, but cant figure it out for the life of me. It has to do with merging audio channels from a video with multiple tracks. Thank you", 'tweet_ID': '1155598983944818688'}] | {'company': 'AdobeCare', 'conversationDateTime': '2019-07-28T22:00:42.000Z', 'duration': '00:46:01.0', 'messageCount': '2', 'sessionID': 'y6FgF8LNvfaYF4hOSCwt'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1244807146778300426', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@mikeebrownn211 Please create a support ticket so we may assist you one-on-one. https://support.rockstargames.com/categories *TB'} | [{'client': 'mikeebrownn211', 'datetime': '2020-03-31T01:57:13.000Z', 'message': '@RockstarSupport is there any way i can check that my gta account is linked to my twitch i still haven’t received my benefits for xbox - Reacted Mike', 'tweet_ID': '1244805921492131840'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-31T01:57:13.000Z', 'duration': '00:04:52.0', 'messageCount': '2', 'sessionID': 'wlnBNSzQNmDtNv3gq82L'} |
{'doc_id': '1071', 'turn': '2', 'tweet_ID': '1244326574045958146', 'url': 'https://web.archive.org/web/20200308164815/https://support.google.com/youtubetv/answer/7067974', 'url_utterance': "@iBowhunt24 If you're talking about customized Live guide, you can do this by matching your viewing preference so that it will only show your favorite channels. More info: https://web.archive.org/web/20200308164815/https://support.google.com/youtubetv/answer/7067974 If it isn't the case, send us your idea by selecting your profile photo > Send feedback."} | [{'client': 'iBowhunt24', 'datetime': '2020-03-29T17:34:58.000Z', 'message': "@YouTubeTV Why have you not implemented a dedicated command for live TV guide and live/back to what you're watching? Your interface is maddening. You could literally get EVERYONE to cut the cord if your UI was friendly. #cutthecord #cabletv #streaming #YouTubeExplainThis", 'tweet_ID': '1244317136123604992'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T17:34:58.000Z', 'duration': '00:37:30.0', 'messageCount': '2', 'sessionID': '0f7F3MHNbsSFowP2b4jD'} |
{'doc_id': '2158', 'turn': '2', 'tweet_ID': '1244653646933098501', 'url': 'https://web.archive.org/web/20200406042559/https://www.wellsfargo.com/locator', 'url_utterance': '@Fitboss512 I saw your message. I am sorry for the inconvenience. For most branches that are operating Drive-thrus, their lobbies will be open for appointment only to minimize people in the branches. Please visit: https://web.archive.org/web/20200406042559/https://www.wellsfargo.com/locator to find the one nearest to you. -Angie'} | [{'client': 'Fitboss512', 'datetime': '2020-03-30T15:41:53.000Z', 'message': '@WellsFargo so much for getting a casher check. Lobby is closed and the line for drive thru looks like this and my truck is too wide anyway. Time to change banks. This is way iver done. But yet grochery stores are fully open as well as @HomeDepot and @Lowes @WalmartInc @HEB link', 'tweet_ID': '1244651068216225800'}] | {'company': 'Ask_WellsFargo', 'conversationDateTime': '2020-03-30T15:41:53.000Z', 'duration': '00:10:15.0', 'messageCount': '2', 'sessionID': 'cygXOw1D4f98pSOnJhLF'} |
{'doc_id': '1665', 'turn': '2', 'tweet_ID': '1224984359154995202', 'url': 'https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973', 'url_utterance': '@chrismiller3912 Hi there. Just to confirm, have you already tried recovering your account using the steps here: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin These tips may help: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 Let us know.'} | [{'client': 'chrismiller3912', 'datetime': '2020-01-08T18:15:12.000Z', 'message': '@Gmail I am begging for support. My phone was stolen. They changed the password and recovery phone number to their own. WHAT DO I DO !!!!', 'tweet_ID': '1214973846744375300'}] | {'company': 'Google', 'conversationDateTime': '2020-01-08T18:15:12.000Z', 'duration': '-14:58:12.', 'messageCount': '2', 'sessionID': 'y3rHqqxZXbkRAaZwgSk1'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1241094616193142784', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@GernBlanst We've prohibited certain items from being sold and are in the process of removing items found to be attempting to profit from the current health crisis. Visit https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 for actions we're taking. ~Nick"} | [{'client': 'GernBlanst', 'datetime': '2020-03-19T23:44:12.000Z', 'message': '@AskeBay a lot of people are exploiting this crisis by selling toilet paper for ridiculous prices on eBay. Amazon shut them down, why can’t you? People who used to sell used iPhones have a curious amount of toilet paper on hand; they contributed to this shortage.#ebayTPscammers', 'tweet_ID': '1240786178401390593'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-19T23:44:12.000Z', 'duration': '20:25:37.0', 'messageCount': '2', 'sessionID': 'Gr8Xn1KSg1HsqEqEjLzC'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1237609124386373636', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@danieleperezc If the transaction is no longer on your billing statement you have not been charged. If does show and your are not able to play, please visit https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and send the transaction ID you received in the email, along with email and username. ^SJ'} | [{'client': 'danieleperezc', 'datetime': '2020-03-07T10:11:33.000Z', 'message': '@MojangSupport I bought a Minecraft for pc yesterday. The charge ti the bank account was done but the page said Payment failure. What can I do?', 'tweet_ID': '1236233015057096705'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-07T10:11:33.000Z', 'duration': '19:08:10.0', 'messageCount': '2', 'sessionID': '6HG8n5iyEOTt53PhqhIX'} |
{'doc_id': '2038', 'turn': '5', 'tweet_ID': '1242534186990424066', 'url': 'https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292', 'url_utterance': "@Evanasdad If that's the case, mind reaching out to our customer support team here: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292 They can help get this resolved for you."} | [{'client': 'Evanasdad', 'datetime': '2020-03-23T23:03:56.000Z', 'message': '@TeamYouTube Were charged for a restarted subscription today but we cancelled immediately but have not been able to reac support. Will you help? More than glad to send email if you provide the appropriate address.', 'tweet_ID': '1242225595586695169'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T00:37:47.000Z', 'message': "@Evanasdad Thanks for the tag – mind sharing with us how you're billed so we can route you accordingly? Was it through YouTube (Google Play) or Apple? Keep us posted!", 'tweet_ID': '1242249213725020161'}, {'client': 'Evanasdad', 'datetime': '2020-03-24T02:57:29.000Z', 'message': '@TeamYouTube From google right from my laptop $63.86 paid today. Needing refund, already cancelled', 'tweet_ID': '1242284370775486465'}, {'client': 'Evanasdad', 'datetime': '2020-03-24T02:57:57.000Z', 'message': '@TeamYouTube Via google', 'tweet_ID': '1242284487884537857'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T23:03:56.000Z', 'duration': '20:26:14.0', 'messageCount': '5', 'sessionID': 'YMgjFdLMif1sSmO8AofC'} |
{'doc_id': '1665', 'turn': '2', 'tweet_ID': '1140535180958023681', 'url': 'https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973', 'url_utterance': '@jennife68850912 Hi Jennifer. Just to confirm, did you try resetting your password by completing the steps on this page: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin These tips may help: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 Let us know.'} | [{'client': 'jennife68850912', 'datetime': '2019-06-12T01:37:26.000Z', 'message': '@gmail customer service has been horrific at Gmail. I have been trying to reset my password for a week with zero support! I’ve been a loyal customer for over 8 years and now blocked from personal information', 'tweet_ID': '1138621298752536577'}] | {'company': 'Google', 'conversationDateTime': '2019-06-12T01:37:26.000Z', 'duration': '06:45:05.0', 'messageCount': '2', 'sessionID': 'qBeZycxYD2XfdgHPZCbl'} |
{'doc_id': '2173', 'turn': '2', 'tweet_ID': '1229956049479852037', 'url': 'https://web.archive.org/web/20200406105352/https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers', 'url_utterance': '@nigel_mccarthy Otherwise, if you want to talk to a live person, we recommend that you check our Global Customer Service phone numbers to contact our Microsoft Support. Here’s the link: https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers For your reference, we recommend getting a service request number from them. 2/2'} | [{'client': 'nigel_mccarthy', 'datetime': '2020-02-18T22:45:50.000Z', 'message': "@MicrosoftHelps it's impossible to speak to a human or get an email address for support using Microsoft online support, is there an email address for support in the Uk?", 'tweet_ID': '1229899853980995584'}] | {'company': 'MicrosoftHelps', 'conversationDateTime': '2020-02-18T22:45:50.000Z', 'duration': '03:43:18.0', 'messageCount': '2', 'sessionID': 'i12PO8fjaJxcFhocB5jm'} |
{'doc_id': '8610', 'turn': '2', 'tweet_ID': '1227992005738975237', 'url': 'https://helpx.adobe.com/creative-cloud/system-requirements.html', 'url_utterance': '@Dilllpickless Hi there! You can see all of the system requirements for Creative Cloud here: https://helpx.adobe.com/creative-cloud/system-requirements.html If you have any additional questions or experience any issues, feel free to reach out anytime. We are happy to help! ^Stephanie'} | [{'client': 'Dilllpickless', 'datetime': '2020-02-13T16:21:44.000Z', 'message': 'My laptop is almost 7 years old, and I need to be able to run the adobe programs and video editing programs with minimal crash issues or buffering. Does anyone know of good computers I should invest in? I need to buy one soon. Please any recommendations help', 'tweet_ID': '1227991252760547328'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-13T16:21:44.000Z', 'duration': '00:02:59.0', 'messageCount': '2', 'sessionID': '1f0EpTm1dJweguHEsN6p'} |
{'doc_id': '2138', 'turn': '2', 'tweet_ID': '1244716649380536326', 'url': 'https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105', 'url_utterance': "@Lori_Jan30 Hi! We're reviewing accounts and removing listings attempting to profit from the current health crisis. Visit https://community.ebay.com/t5/Announcements/COVID-19-Coronavirus-Important-reminder-about-our-listing/ba-p/30716958#M4442 for more info. You can also report individual listings https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105 for review and we'll take appropriate action. ~Erik"} | [{'client': 'Lori_Jan30', 'datetime': '2020-03-29T15:07:33.000Z', 'message': '@eBay profiting on #coronavirus normally $1.96 for 32 oz at CVS Walgreens, @ebay should be ashamed, commission fee link', 'tweet_ID': '1244280038574481414'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-29T15:07:33.000Z', 'duration': '04:54:56.0', 'messageCount': '2', 'sessionID': 'YLY4OyYdvLelRGf4IWMh'} |
{'doc_id': '0619', 'turn': '2', 'tweet_ID': '1157018083929796608', 'url': 'https://web.archive.org/web/20191228163728/https://help.dropbox.com/files-folders/restore-delete/recover-older-versions', 'url_utterance': '@JeffRDB Hi Jeff, you can see more detailed information about which user and computer added, deleted, or changed a file by looking at the "previous version history" on the website https://web.archive.org/web/20191228163728/https://help.dropbox.com/files-folders/restore-delete/recover-older-versions . Thanks!'} | [{'client': 'JeffRDB', 'datetime': '2019-08-01T19:40:45.000Z', 'message': '@DropboxSupport hundreds of files were removed from my folder entitled "TWS Trade Reports" and now appear in "deleted items". Why did this happen? It is not something I did.', 'tweet_ID': '1157013318055292928'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-08-01T19:40:45.000Z', 'duration': '00:18:57.0', 'messageCount': '2', 'sessionID': '2h4uBJMy3L9dmrblzUBd'} |
{'doc_id': '1684', 'turn': '2', 'tweet_ID': '1242197253516931073', 'url': 'https://web.archive.org/web/20200401213152/https://support.google.com/youtube/answer/6342839', 'url_utterance': '@michaelc917 Thanks for reaching out – you can try clearing your watch history and see if it will show the same videos. Here are some steps you can follow: https://web.archive.org/web/20200401213152/https://support.google.com/youtube/answer/6342839 Let us know if this helps!'} | [{'client': 'michaelc917', 'datetime': '2020-03-23T18:05:51.000Z', 'message': '@YouTube I recently opened up the app and a selection of categories appeared and without noticing I selected family guy. Now all of my home page recommendations are all family guy vids and I have no idea how to turn it off.', 'tweet_ID': '1242150583655677965'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T18:05:51.000Z', 'duration': '03:05:27.0', 'messageCount': '2', 'sessionID': 'l1plZLurX03JKVm21pqc'} |
{'doc_id': '0185', 'turn': '2', 'tweet_ID': '1244705602506498054', 'url': 'https://web.archive.org/web/20190519105539/https://support.spotify.com/us/article/Content-missing', 'url_utterance': "@MeaganG90 Hi there. Thanks for the feedback, we appreciate it! Fingers crossed we'll be able to have those soon. There's info about Spotify content here: https://web.archive.org/web/20190519105539/https://support.spotify.com/us/article/Content-missing Keep rocking 🤘 /DH"} | [{'client': 'MeaganG90', 'datetime': '2020-03-30T18:28:22.000Z', 'message': 'Dear @Spotify @SpotifyCares,nnYou made my day by adding Nightwish’s over the hills and far away, PLEASE PLEASE add Pain’s Shut your mouth from nothing remains the same and the album dancing with the dead!', 'tweet_ID': '1244692963831185408'}] | {'company': 'SpotifyCares', 'conversationDateTime': '2020-03-30T18:28:22.000Z', 'duration': '00:50:13.0', 'messageCount': '2', 'sessionID': 'uV8CR5erwADJ5R9mLsut'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1241596371250974721', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@2LYD1jSSgdPfq6v Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. ^JS'} | [{'client': '2LYD1jSSgdPfq6v', 'datetime': '2020-03-22T00:59:28.000Z', 'message': "@MojangSupport Hey mojang, I paid for my realm server THREETIMES.nBut it didn't extend. Yesterday, I thought it was just lack or something.n I use my unionpay card, and my nickname is TZ_Ian.nPlease refund my two purchases, and use my one purchase for extend my realm server", 'tweet_ID': '1241529895563325440'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-22T00:59:28.000Z', 'duration': '04:24:09.0', 'messageCount': '2', 'sessionID': 'RpH0E2XbLeNR53eVaznn'} |
{'doc_id': '2342', 'turn': '2', 'tweet_ID': '1155552079789903874', 'url': 'https://web.archive.org/web/20200407052301/https://www.wellsfargo.com/privacy-security/fraud/report/phish', 'url_utterance': "@Into_The_Echo This message didn't come from Wells Fargo. Please forward it (no screenshots) to [email protected]. Learn more here: https://web.archive.org/web/20200407052301/https://www.wellsfargo.com/privacy-security/fraud/report/phish -Choi"} | [{'client': 'Into_The_Echo', 'datetime': '2019-07-28T18:46:34.000Z', 'message': '@WellsFargo Does this look legit to you? 🤔 link', 'tweet_ID': '1155550130646528000'}] | {'company': 'Ask_WellsFargo', 'conversationDateTime': '2019-07-28T18:46:34.000Z', 'duration': '00:07:45.0', 'messageCount': '2', 'sessionID': 'pggFqKbO6GLHy8U9M6lM'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1242153970207838208', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@pomepechebanane Please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. ^JR'} | [{'client': 'pomepechebanane', 'datetime': '2020-03-22T16:24:29.000Z', 'message': "@MojangSupport i have a problem , i can't connect to my minecraft account i don't remember if i migrated it to a mojang account and i can't make a ticket cause i don't have the Transaction Id anymore .nwhat should i do ? ,-,", 'tweet_ID': '1241762682912542721'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-22T16:24:29.000Z', 'duration': '01:54:50.0', 'messageCount': '2', 'sessionID': '2BwHcQMOBO5BIFmZRd1n'} |
{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1239223065592111104', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': '@darryn_briggs Hi, Darryn. Thanks for letting us know of your concerns. You can click here https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 for more details on the steps we’re taking – including constant site sweeps. ~Lindsey'} | [{'client': 'darryn_briggs', 'datetime': '2020-03-14T17:00:47.000Z', 'message': 'Hey @ebay @AskeBay these pandemic profiteers are still coming. link', 'tweet_ID': '1238872717421658118'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-03-14T17:00:47.000Z', 'duration': '23:12:10.0', 'messageCount': '2', 'sessionID': 'RunmaryAckpUievFG5sr'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1232795582739120128', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@dudewhatminesay Please create a support ticket so we may assist you one-on-one. https://support.rockstargames.com/categories *SR'} | [{'client': 'dudewhatminesay', 'datetime': '2020-02-26T22:31:10.000Z', 'message': '@RockstarSupport i have my twitch prime linked and tried redeeming the arcade and casino packages you have on offer and have not yet received them in game currently on day 13 since redemption halp', 'tweet_ID': '1232795268057268226'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-26T22:31:10.000Z', 'duration': '00:01:15.0', 'messageCount': '2', 'sessionID': 'Ccv5ye5BAvLRh0RWV94j'} |
{'doc_id': '2399', 'turn': '2', 'tweet_ID': '1152244881756250112', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@zeenakoda Hi there. We suggest submitting a support request at https://web.archive.org/web/20200407112308/https://www.dropbox.com/support and then letting us know your ticket#, so we can locate it in our system, and assigned it to an agent right away. Thanks!'} | [{'client': 'zeenakoda', 'datetime': '2019-07-19T15:44:40.000Z', 'message': '@alexandergmoore have a 911 with a copyright issue and an artists that is deceased that lives on dropbox, can you pls DM your email or someone I can speak to ASAP to help. Thank you!!', 'tweet_ID': '1152242859669635073'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-07-19T15:44:40.000Z', 'duration': '00:08:02.0', 'messageCount': '2', 'sessionID': 'woFduhazESMB1NAhFnhf'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1141046958490083331', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@beesho0o16_ Hi Bashair. We suggest adding extra layers of security to your Google account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'} | [{'client': 'beesho0o16_', 'datetime': '2019-06-18T18:02:26.000Z', 'message': '@gmail Hi, nnI need help. There’s someone try to steal my gmail account by samsung device. I don’t have any samsung device. She tries more than 3 times per a day. I wanna from you to block her IP for that samsung device. I am so upset. nI will be so thankful if you blocked her IP', 'tweet_ID': '1141043507857174528'}] | {'company': 'Google', 'conversationDateTime': '2019-06-18T18:02:26.000Z', 'duration': '00:13:43.0', 'messageCount': '2', 'sessionID': 'jOFMnesp558VCnyHBhmy'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1243209977105469441', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@DelusionalVibez To have your Steam account unlinked, please submit a ticket: https://support.rockstargames.com/categories *MS'} | [{'client': 'DelusionalVibez', 'datetime': '2020-03-26T03:15:17.000Z', 'message': '@RockstarSupport nnI have made the ticket 2 days ago and still waiting for helpnnI Would like to change my linked account which It does not let me because Its a steam account but I have no privilege to buy games on it and have created another steam account and brought gta', 'tweet_ID': '1243013629026480128'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-26T03:15:17.000Z', 'duration': '13:00:13.0', 'messageCount': '2', 'sessionID': 'ayxUGpPnRHFGhAhGDjJJ'} |
{'doc_id': '9496', 'turn': '2', 'tweet_ID': '1245118119560929280', 'url': 'https://help.minecraft.net/hc/en-us/articles/360035131371-Minecraft-Java-Edition-system-requirements-', 'url_utterance': '@LiamDonahue14 Because the Chromebook runs an Android operating system and not Windows, Minecraft Java Edition will not work on a Chromebook. You can find some more information here: https://help.minecraft.net/hc/en-us/articles/360035131371-Minecraft-Java-Edition-system-requirements- ^SA'} | [{'client': 'LiamDonahue14', 'datetime': '2020-03-29T21:38:56.000Z', 'message': "@MojangSupport Why can I not get Minecraft on my Chromebook, it has all of the recommended requirements for Minecraft PC, I'm here pocket edition would work just fine on my Pixelbook?", 'tweet_ID': '1244378531838263296'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-29T21:38:56.000Z', 'duration': '00:58:51.0', 'messageCount': '2', 'sessionID': 'BeYzHPrQV3t87nrB3Kdv'} |
{'doc_id': '9450', 'turn': '4', 'tweet_ID': '1245763699635376128', 'url': 'https://amzn.to/342XaRo', 'url_utterance': "@DRoyLenz We're very sorry for the delay in response. We're here to help. Are you seeing the book listed here: https://amzn.to/342XaRo ^HM"} | [{'client': 'DRoyLenz', 'datetime': '2020-04-02T12:57:21.000Z', 'message': '@amazon I have a Customer Service issue, and can’t seem to get it resolved. Is there a phone number I can call, or someone I can speak to?', 'tweet_ID': '1245696825581076481'}, {'agent': 'AmazonHelp', 'datetime': '2020-04-02T13:40:31.000Z', 'message': "@DRoyLenz Hi David. We're sorry to hear about this. Could you explain the issue you're facing so we can look into it for you? ^TH", 'tweet_ID': '1245707686924234753'}, {'client': 'DRoyLenz', 'datetime': '2020-04-02T17:08:16.000Z', 'message': '@AmazonHelp So I reach out on Twitter, get a response, but no one seems to want to actually address my very simple question. If you unavailable to help with my pedestrian question because of the COVID stuff, that’s fine, but just tell me.', 'tweet_ID': '1245759971159048199'}] | {'company': 'AmazonHelp', 'conversationDateTime': '2020-04-02T12:57:21.000Z', 'duration': '04:25:44.0', 'messageCount': '4', 'sessionID': 'JtfLaAafPjnpSsb3ktNI'} |
{'doc_id': '8524', 'turn': '2', 'tweet_ID': '1242602034110423040', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': '@Young_Librarian Hi Brandi- this is odd that you do not see this button. Can you share your details here so someone on our team can assist? https://support.zoom.us/hc/en-us/requests/new Thank you!'} | [{'client': 'Young_Librarian', 'datetime': '2020-03-24T23:57:38.000Z', 'message': 'I have a free @zoom_us upgraded school account and when I am the host, I have no record button.nnThis link says I should: https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording', 'tweet_ID': '1242601497600417793'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-03-24T23:57:38.000Z', 'duration': '00:02:08.0', 'messageCount': '2', 'sessionID': 'YuphQgSqANxx7eDzogYu'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1240421755203829762', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@BrysonBill4 We can help to resolve this issue with you one-on-one. Please create a ticket here:xa0https://support.rockstargames.com/categories *MM'} | [{'client': 'BrysonBill4', 'datetime': '2020-03-18T23:34:23.000Z', 'message': '@RockstarSupport I’m a Xbox player my user is mezda#9741 and I was put into a bad sport lobby but I didn’t do any but missions and driving a around with friends if you are reading this can you please get me out of this', 'tweet_ID': '1240421320992550912'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-18T23:34:23.000Z', 'duration': '00:01:44.0', 'messageCount': '2', 'sessionID': 'lwX24R5T8fJLZIDaQshT'} |
{'doc_id': '1902', 'turn': '2', 'tweet_ID': '1225720495724777472', 'url': 'https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620', 'url_utterance': "@newblakestone Hi there. Are you getting a specific error message? Without revealing your email address, give us the exact wording & we'll try and point you in the right direction. This guide may also help: https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620."} | [{'client': 'newblakestone', 'datetime': '2020-01-15T06:58:50.000Z', 'message': "@gmail can you guys help me? I know you will not help me because gmail is a free service but I really need special help trying to get into an email. It's real important. Pls!", 'tweet_ID': '1217340348810137600'}] | {'company': 'Google', 'conversationDateTime': '2020-01-15T06:58:50.000Z', 'duration': '-02:59:43.', 'messageCount': '2', 'sessionID': 'CX9MISTKKtzl2sCwIliZ'} |
{'doc_id': '9294', 'turn': '4', 'tweet_ID': '1245534908434563072', 'url': 'https://support.google.com/youtube/answer/2853835', 'url_utterance': "@BeltzSamuel If signing out then signing back in didn't help, you can try some more troubleshooting steps from this link: https://support.google.com/youtube/answer/2853835 Let us know how it goes!"} | [{'client': 'BeltzSamuel', 'datetime': '2020-04-01T23:47:32.000Z', 'message': '@TeamYouTube My livestream feed is still streaming, but I am kicked out and cannot end the stream. Any help? #StayHome', 'tweet_ID': '1245498061125816320'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-02T00:45:52.000Z', 'message': "@BeltzSamuel Hmm, that's odd. Mind sharing with us the URL of the live stream? We'll take a look! Also, if you haven't yet, you can clear your browser's cache & cookies and see if it helps. On mobile, make sure that the YouTube app is up-to-date. Keep us posted!", 'tweet_ID': '1245512738798960640'}, {'client': 'BeltzSamuel', 'datetime': '2020-04-02T01:40:43.000Z', 'message': '@TeamYouTube Also, I did clear the cache & cookies. It has not helped.', 'tweet_ID': '1245526543922798593'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-01T23:47:32.000Z', 'duration': '02:26:25.0', 'messageCount': '4', 'sessionID': 'fGImP2BzRBgUxqyJEDMR'} |
{'doc_id': '0949', 'turn': '2', 'tweet_ID': '1243149629375401996', 'url': 'https://web.archive.org/web/20200305161135/https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device', 'url_utterance': '@hung34706839 We can definitely check on options for that phone, Hung. Here are the details on how the unlocks work https://web.archive.org/web/20200305161135/https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device and if it meets those criteria send us a DM anytime. ^AdamBailey'} | [{'client': 'hung34706839', 'datetime': '2020-03-26T12:14:22.000Z', 'message': '@TMobile can you unlock my phone ?', 'tweet_ID': '1243149292681842688'}] | {'company': 'TMobileHelp', 'conversationDateTime': '2020-03-26T12:14:22.000Z', 'duration': '00:01:20.0', 'messageCount': '2', 'sessionID': 'yBvuHxH2HurUpdwp9SYk'} |
{'doc_id': '1969', 'turn': '2', 'tweet_ID': '1240270886218809345', 'url': 'https://web.archive.org/web/20200403012110/https://www.delta.com/edocs/redeem-documents', 'url_utterance': "@adoptinmama Also, the new trip will need to be completed by the expiration date. You'll be able to redeem the open credit though the following link with your original ticket numbers and the full names of the passengers. https://web.archive.org/web/20200403012110/https://www.delta.com/edocs/redeem-documents 2/2 Jon"} | [{'client': 'adoptinmama', 'datetime': '2020-03-17T19:20:59.000Z', 'message': '@Delta Hi! We had to cancel our flights on Delta on Monday due to being healthcare workers and Covoid-19. The flights were cancelled but we never received any credit. The reservation was JPZB74. It now shows nothing under that reservation. I have the itinerary. What do we do?', 'tweet_ID': '1239995163134644228'}] | {'company': 'Delta', 'conversationDateTime': '2020-03-17T19:20:59.000Z', 'duration': '18:15:38.0', 'messageCount': '2', 'sessionID': 'KvlhxWp5BqzdemOdUcPW'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1230262473384701952', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Neoiznogood We would like to look into this issue. xa0Please create a ticket here: https://support.rockstargames.com/categories *SR'} | [{'client': 'Neoiznogood', 'datetime': '2020-02-19T22:45:36.000Z', 'message': "@RockstarSupport nNeoiznogoodnnFeb 19, 08:59 ESTnnI collected all 54 cards in GTAO, did the headshot quest and hatchet quest aswell and i can't claim any of my 3 rewards. I need help please. Thanks in advance", 'tweet_ID': '1230262183977725952'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-19T22:45:36.000Z', 'duration': '00:01:09.0', 'messageCount': '2', 'sessionID': 'GLO2VIeIbXHVh4XO4vgm'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1241463842095292417', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': "@EwanMBrown I'm sorry to hear the reply was blank! Reply back to the email and mention you did not see a response, or send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^AF"} | [{'client': 'EwanMBrown', 'datetime': '2020-03-21T15:31:04.000Z', 'message': '@MojangSupport I Finally received a response from my ticket submission (Not receiving password reset emails) after 4 months but the response was blank. What should I do now?', 'tweet_ID': '1241386852050964482'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-21T15:31:04.000Z', 'duration': '05:05:55.0', 'messageCount': '2', 'sessionID': 'uscQkTaTtrYyyWgbLtcQ'} |
{'doc_id': '1799', 'turn': '2', 'tweet_ID': '1242531511808770050', 'url': 'https://web.archive.org/web/20200401231814/https://support.google.com/youtube/answer/1311392', 'url_utterance': '@6ghuseyin (1/2) Thanks for reaching out – to give you an idea about the review process, we look at the channel activity (uploaded vids, strikes, views, subs & watch time) and make sure that it meets our guidelines & monetization policies: https://web.archive.org/web/20200401231814/https://support.google.com/youtube/answer/1311392'} | [{'client': '6ghuseyin', 'datetime': '2020-03-24T14:24:26.000Z', 'message': "@TeamYouTube https://www.youtube.com/channel/UC4Ifwn8YyiOzQ7OjdX-SQNA nI can't make money since I haven't been able to make money since I couldn't make money, please help link", 'tweet_ID': '1242457250247172096'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-24T14:24:26.000Z', 'duration': '04:55:06.0', 'messageCount': '2', 'sessionID': 'xOvrsKgkJME7wv18304P'} |
{'doc_id': '1648', 'turn': '2', 'tweet_ID': '1242978004696997891', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': "@TerriBirdy Oh no! What device (brand/model) are you using? What content (season/episode) is affected? The more information you provide, the better we'll be able to assist. For now, these steps may help: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- We'll look out for your response!"} | [{'client': 'TerriBirdy', 'datetime': '2020-03-25T23:36:37.000Z', 'message': '@hulu_support After starting video plays for few mins then goes back to beginning. Checked other apps -no problem. Cleared cache, uninstalled - still not working. Need help', 'tweet_ID': '1242958599917309955'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-25T23:36:37.000Z', 'duration': '05:19:20.0', 'messageCount': '2', 'sessionID': 'Hmnd9KvXbT9anEOnmPYe'} |
{'doc_id': '0015', 'turn': '2', 'tweet_ID': '1242018379713654784', 'url': 'https://web.archive.org/web/20150926110418/https://helpx.adobe.com/photoshop/using/modifying-slice-layout.html', 'url_utterance': "@EvoClast Hi there, sorry to hear about this. Which version of Photoshop are you using? Are you looking for the Slice tool in the toolbar? If you're unable to modify the slice layout, please checkout this article for more detail: https://web.archive.org/web/20150926110418/https://helpx.adobe.com/photoshop/using/modifying-slice-layout.html Thanks, ^AK"} | [{'client': 'EvoClast', 'datetime': '2020-03-20T21:23:17.000Z', 'message': '@AdobeCare nI cannot get the slice option to display in the modify column in adobe photoshop 2020 just', 'tweet_ID': '1241113103921590272'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-20T21:23:17.000Z', 'duration': '11:57:14.0', 'messageCount': '2', 'sessionID': 'ehveZ9YtguCDEbde6Op1'} |
{'doc_id': '2170', 'turn': '2', 'tweet_ID': '1243181568966918150', 'url': 'https://web.archive.org/web/20200406081314/https://www.wellsfargo.com/jump/enterprise/coronavirus-response', 'url_utterance': '@DubCDad1 Wells Fargo is committed to helping customers experiencing hardships, including from the Coronavirus Disease (COVID-19). For additional information, please visit https://www.wellsfargo.com/jump/enterprise/coronavirus-response -Shaun'} | [{'client': 'DubCDad1', 'datetime': '2020-03-25T15:30:42.000Z', 'message': 'Hey @WellsFargo, you want to re-establishment yourself in the eyes of the people you screwed for so many years. Just don’t talk about it, do something about it and wave mortgage payments for the next 3 months or until this Pandemic blows over. #CoronavirusLockdown', 'tweet_ID': '1242836311872081931'}] | {'company': 'Ask_WellsFargo', 'conversationDateTime': '2020-03-25T15:30:42.000Z', 'duration': '22:51:55.0', 'messageCount': '2', 'sessionID': 'D5TIMqHP0XLVNX60xKC6'} |
{'doc_id': '1951', 'turn': '2', 'tweet_ID': '1244286809070329856', 'url': 'https://web.archive.org/web/20200402233405/https://support.spotify.com/us/article/someone-has-gained-access-to-my-account', 'url_utterance': "@ShaunAu83547452 Hey Shaun! We'd suggest you check out https://web.archive.org/web/20200402233405/https://support.spotify.com/us/article/someone-has-gained-access-to-my-account for what to do next. Let us know how you get on /YK"} | [{'client': 'ShaunAu83547452', 'datetime': '2020-03-29T15:08:52.000Z', 'message': "@Spotify I am having issues with my account, random songs keep playing which cut out playlists /albums I have downloaded. It shows I'm following or like these artists but have never heard of them, i keep removing but they reappear, please help!!!", 'tweet_ID': '1244280371652550658'}] | {'company': 'SpotifyCares', 'conversationDateTime': '2020-03-29T15:08:52.000Z', 'duration': '00:25:35.0', 'messageCount': '2', 'sessionID': 'mJkZLK3LXfrkSgJy55kX'} |
{'doc_id': '1658', 'turn': '2', 'tweet_ID': '1245720212437110787', 'url': 'https://web.archive.org/web/20200401203827/http://amzn.to/NAYourOrders', 'url_utterance': "@MariaDu21281932 We're sorry for the trouble! Can you confirm which carrier is assigned to this delivery? You can find this information here: https://web.archive.org/web/20200401203827/http://amzn.to/NAYourOrders Please let us know what you find! ^SY"} | [{'client': 'MariaDu21281932', 'datetime': '2020-04-02T14:28:18.000Z', 'message': '@amazon who do i contact about a missing “delivered “ package now that customer service is closed?', 'tweet_ID': '1245719714246123523'}] | {'company': 'AmazonHelp', 'conversationDateTime': '2020-04-02T14:28:18.000Z', 'duration': '00:01:59.0', 'messageCount': '2', 'sessionID': '5sh1wKlLgHQ5KtUkf79y'} |
{'doc_id': '1665', 'turn': '2', 'tweet_ID': '1208069344602787844', 'url': 'https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973', 'url_utterance': '@Gio33470444 Hi Gio. Did you try resetting your password by completing the steps on this page: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin These tips may help: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 Let us know how it goes.'} | [{'client': 'Gio33470444', 'datetime': '2019-12-20T01:41:53.000Z', 'message': '@gmail Hello I need help with resetting my gmail password I don’t have the phone number to that account anymore is there any other way you can reset it by proving the account owner is me?', 'tweet_ID': '1207838499069681665'}] | {'company': 'Google', 'conversationDateTime': '2019-12-20T01:41:53.000Z', 'duration': '15:17:18.0', 'messageCount': '2', 'sessionID': 'SN53RMX33zUyWugQX4n2'} |
{'doc_id': '1665', 'turn': '2', 'tweet_ID': '1232590955284455424', 'url': 'https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973', 'url_utterance': '@Dead_Rat116 Hi there. Did you try resetting your password by completing the steps on this page: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin These tips may help: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 Let us know.'} | [{'client': 'Dead_Rat116', 'datetime': '2020-02-08T17:03:17.000Z', 'message': '@gmail I forgot the password of two gmail accounts and the phone that had the accounts broke', 'tweet_ID': '1226189770273021955'}] | {'company': 'Google', 'conversationDateTime': '2020-02-08T17:03:17.000Z', 'duration': '-15:56:01.', 'messageCount': '2', 'sessionID': 'ZbVrcC220urV4QWZcpwq'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1245481802782793728', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@ata4004 It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new ^SA'} | [{'client': 'ata4004', 'datetime': '2020-04-01T20:01:41.000Z', 'message': '@MojangSupport nI bought Minecraft years ago, back in the beta days. I still log in with a username and password. I tried to play Minecraft realms but it said I needed to migrate my account. But when I try it needs an email and I never put an email on the account. Please Help!', 'tweet_ID': '1245441222686228481'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-04-01T20:01:41.000Z', 'duration': '02:41:15.0', 'messageCount': '2', 'sessionID': '4bh37dgM2kn6nPC9E6hD'} |
{'doc_id': '8375', 'turn': '2', 'tweet_ID': '1241777458552004611', 'url': 'https://www.chase.com/personal/credit-cards/line-increase', 'url_utterance': '@chasingNY Hello. You may log on to https://www.chase.com/personal/credit-cards/line-increase anytime or call us at 1-800-945-2000 for further help. Keep in mind, credit line increase requests by customers require a credit report to be pulled. ^RY'} | [{'client': 'chasingNY', 'datetime': '2020-03-18T16:04:42.000Z', 'message': '@Chase @AskAmex @CapitalOne can one or all you u please increase my credit limit...I have NEVER defaulted on a payment in ALL my years...preparing for the worst', 'tweet_ID': '1240308152924594177'}] | {'company': 'ChaseSupport', 'conversationDateTime': '2020-03-18T16:04:42.000Z', 'duration': '01:18:29.0', 'messageCount': '2', 'sessionID': 'HnjyIM81VLRWbVXydEo0'} |
{'doc_id': '1291', 'turn': '2', 'tweet_ID': '1240672308139884544', 'url': 'https://web.archive.org/web/20200317013403/https://support.apple.com/en-us/HT209463', 'url_utterance': '@rinamajmudar We have several ways to help you! Let’s be sure that your AirPods are working normally. To start, we’d suggest resetting your AirPods before charging them fully again. Please follow these steps and let us know how things improve: https://web.archive.org/web/20200317013403/https://support.apple.com/en-us/HT209463'} | [{'client': 'rinamajmudar', 'datetime': '2020-03-19T15:57:05.000Z', 'message': '@AppleSupport My Airpods, despite being fully charged, lose power pretty quickly - the left one loses one quicker than the right one. I know this is a common issue - what are my options? Do you offer replacements?', 'tweet_ID': '1240668627629748224'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-19T15:57:05.000Z', 'duration': '00:14:38.0', 'messageCount': '2', 'sessionID': 'dPADDyjUOODYmawGPCt4'} |
{'doc_id': '0398', 'turn': '2', 'tweet_ID': '1238948330065006592', 'url': 'https://web.archive.org/web/20191007145458/https://www.godaddy.com/help/redirect-http-to-https-automatically-8828', 'url_utterance': "@RishabKesarwan I'm sorry you feel that way. You should be able to add a https redirect following these steps: https://web.archive.org/web/20191007145458/https://www.godaddy.com/help/redirect-http-to-https-automatically-8828 ^Lisi"} | [{'client': 'RishabKesarwan', 'datetime': '2020-03-14T19:17:22.000Z', 'message': '@GoDaddy Hi, Im godaddy customer, purcharsed 2 plan from the godaddy with SSL, and Im trying to redirect my website HTTP to HTTPS, but im not able to setup, I called godaddy customer care 10-12 times for the same. but I didnt get any positive support. I feel very bad experience😞', 'tweet_ID': '1238907088937443328'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2020-03-14T19:17:22.000Z', 'duration': '02:43:53.0', 'messageCount': '2', 'sessionID': '3VDsObaezgChBeZ1ceCn'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1241522250462818305', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': "@horlof_ It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new ^SA"} | [{'client': 'horlof_', 'datetime': '2020-03-21T21:12:08.000Z', 'message': "@MojangSupport I'm trying to migrate my old Minecraft account to a Mojang account but I have forgotten my old username. What do I do?", 'tweet_ID': '1241472684820770816'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-21T21:12:08.000Z', 'duration': '03:16:57.0', 'messageCount': '2', 'sessionID': 'xJI5FqSKhkoy64LuQfAq'} |
{'doc_id': '0559', 'turn': '2', 'tweet_ID': '1210455518097158145', 'url': 'https://web.archive.org/web/20191217035521/https://help.yahoo.com/kb/sync-un-sync-calendar-contacts-ios-sln14840.html', 'url_utterance': '@minegocel Hi. At the moment some of the features are not yet implemented in the Yahoo Mail App. The calendar can be accessed by going to https://login.yahoo.com?.src=yc&.done=http%3A%2F%2Fcalendar.yahoo.com%2F or by syncing it to the iOS device https://web.archive.org/web/20191217035521/https://help.yahoo.com/kb/sync-un-sync-calendar-contacts-ios-sln14840.html .'} | [{'client': 'minegocel', 'datetime': '2019-12-27T06:34:48.000Z', 'message': '@Yahoo hi need some help. I’m using yahoo mail app on iPhone 13.3 iOS but can’t find how to accces yahoo notes, yahoo calendar and some other features as i can when using a pc/Mac computer. Can u help pls? Thx', 'tweet_ID': '1210448931210977280'}] | {'company': 'YahooCare', 'conversationDateTime': '2019-12-27T06:34:48.000Z', 'duration': '00:26:11.0', 'messageCount': '2', 'sessionID': 'FH5Zvd1c3a2IQmyX050N'} |
{'doc_id': '0775', 'turn': '2', 'tweet_ID': '1160709987368341504', 'url': 'https://web.archive.org/web/20200216110743/https://support.apple.com/en-us/HT204027', 'url_utterance': '@ANastyWoman2017 We would be happy to help you! Are you already using the latest software available for your iPhone? Please follow our online troubleshooting guide here: https://web.archive.org/web/20200216110743/https://support.apple.com/en-us/HT204027'} | [{'client': 'ANastyWoman2017', 'datetime': '2019-08-12T00:24:41.000Z', 'message': 'Hey @AppleSupport my phone keeps dropping calls. I called AT&T and they said everything looks great on their end. Can you help?', 'tweet_ID': '1160708649724960768'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-12T00:24:41.000Z', 'duration': '00:05:19.0', 'messageCount': '2', 'sessionID': 'rdkTH6jO4MfVVmf3J7fR'} |
Subsets and Splits