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{'doc_id': '0078', 'turn': '4', 'tweet_ID': '1242855651837165568', 'url': 'https://web.archive.org/web/20180604004337/https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html', 'url_utterance': "@ericburd sorry for the delay, Eric. Are you receiving a message the Lightroom has reached it's amount of allowable activations as discussed in https://web.archive.org/web/20180604004337/https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html ^Jeff"}

[{'client': 'EricBurd', 'datetime': '2020-03-23T19:02:55.000Z', 'message': '@AdobeCare Hello there. I rebuilt my computer to be faster with LR and my new 50mpx raw files. I am signed out of my old LR classic install. I am still getting the message that I need to deactivate from old comp. I need your help. Thank you!', 'tweet_ID': '1242164943056556045'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T19:33:08.000Z', 'message': '@EricBurd Hey Eric, thanks for reaching out. Have you already tried the troubleshooting steps on this page: https://web.archive.org/web/20180714153458/https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html You should be able to sign-out of a device through your account but let us know if you need assistance. ^Jen', 'tweet_ID': '1242172548911112195'}, {'client': 'EricBurd', 'datetime': '2020-03-25T14:43:48.000Z', 'message': '@AdobeCare Jen can you please help?', 'tweet_ID': '1242824508416724993'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-23T19:02:55.000Z', 'duration': '21:44:38.0', 'messageCount': '4', 'sessionID': '0KaTVqQmMWaXQCqkMB85_2'}

{'doc_id': '0289', 'turn': '2', 'tweet_ID': '1241466183569870851', 'url': 'https://web.archive.org/web/20190803224258/https://www.hulu.com/genre/family-e567fb3c-850e-48a1-8dfb-cecd02737bd7', 'url_utterance': "@GodzillaWonkru We hope you don't mind if we chime in! You can see the Family shows in our streaming library here: https://web.archive.org/web/20190803224258/https://www.hulu.com/genre/family-e567fb3c-850e-48a1-8dfb-cecd02737bd7 Let us know if there’s anything else we can do for you!"}

[{'client': 'GodzillaWonkru', 'datetime': '2020-03-21T18:22:18.000Z', 'message': 'Are their any good family shows on hulu that have alot of seasons?', 'tweet_ID': '1241429944552562690'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-21T18:22:18.000Z', 'duration': '04:29:41.0', 'messageCount': '2', 'sessionID': 'Q5zRmC6TL3kKVxKR0SGF'}

{'doc_id': '2173', 'turn': '6', 'tweet_ID': '1233412947042603008', 'url': 'https://web.archive.org/web/20200406105352/https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers', 'url_utterance': "@YashRaval_1997 1/2 Hi there again, Yash. How are you? This is a quick follow up regarding your Surface Laptop 3 cracked screen. We advised you to contact our support team to continue negotiating with them, and ask for possible options. Here's the link again: https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers then-"}

[{'client': 'YashRaval_1997', 'datetime': '2020-02-26T05:03:48.000Z', 'message': "My surface laptop 3 screen got cracked in 2 months randomly. Currently using a brand new cracked screen surface laptop 3. Let's hope that microsoft acknowledges this problem and solves it and replaces our devices. @surface @MicrosoftHelps @LinusTech @Dave2D", 'tweet_ID': '1232531689169129472'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-02-26T09:21:14.000Z', 'message': '@YashRaval_1997 5/5 For clarifications, you may also contact our Surface support team. You may reach them out here: https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers They are the best people to speak with in terms of Surface concerns.nnThank you for contacting Microsoft Support. Have a great day! -Ed', 'tweet_ID': '1232596475697401856'}, {'client': 'YashRaval_1997', 'datetime': '2020-02-27T00:05:31.000Z', 'message': "@MicrosoftHelps Thank You for replying. I went to my nearest microsoft store to get my surface laptop 3 replaced but as the screen is cracked, they said that they cannot replace/refund it. I have never dropped my laptop and have always kept it in a laptop sleeve. I didn't crack the screen.", 'tweet_ID': '1232819011374764032'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-02-27T01:54:40.000Z', 'message': '@YashRaval_1997 2/2 you can use one of your accidental damage claims to replace your Surface for a deductible fee. To learn more about our Surface cracked screen or physical damage replacement policy, please check out this page: https://web.archive.org/web/20200323120226/https://support.microsoft.com/en-us/help/4023535/surface-cracked-screen-and-physical-damage-replacement -Mark', 'tweet_ID': '1232846478009348096'}, {'client': 'YashRaval_1997', 'datetime': '2020-02-27T14:19:22.000Z', 'message': '@MicrosoftHelps I know that my surface doesn’t have microsoft complete. I’m just asking you to please take this issue of surface laptop 3 cracked screen seriously. I’m not the only one facing it. Please look into it and release a statement if it’s a manufacturing defect or not.', 'tweet_ID': '1233033890597679104'}]

{'company': 'MicrosoftHelps', 'conversationDateTime': '2020-02-26T05:03:48.000Z', 'duration': '10:21:48.0', 'messageCount': '6', 'sessionID': 'clhPTJlqHOw8RiFlvrCQ_3'}

{'doc_id': '2062', 'turn': '2', 'tweet_ID': '1243738553009520640', 'url': 'https://web.archive.org/web/20200404101751/https://www.apple.com/macbook-air/specs', 'url_utterance': '@iApplee0 Thank you for reaching out to us. We’re here to help. You can find the weight of the iPad Pro using the tech specs page we provided you earlier. Here is that link again: https://web.archive.org/web/20200403001921/https://www.apple.com/ipad-pro/specs Here is the MacBook Air tech spec: https://web.archive.org/web/20200404101751/https://www.apple.com/macbook-air/specs'}

[{'client': 'iApplee0', 'datetime': '2020-03-28T00:34:53.000Z', 'message': '@AppleSupport nnCan you answer me In private messages, please.', 'tweet_ID': '1243698038255779841'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-28T00:34:53.000Z', 'duration': '02:41:00.0', 'messageCount': '2', 'sessionID': 'obf6JCktAT686cKrPsH3_2'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1230887522244472832', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Xyokiller We would be happy to look into that. Please submit a ticket here and we will help:xa0https://support.rockstargames.com/categories *SR'}

[{'client': 'Xyokiller', 'datetime': '2020-02-21T16:07:40.000Z', 'message': '@RockstarSupport why when I invite my friend on gta online it’s says he is blocked and I also I can’t join his session', 'tweet_ID': '1230886814900199425'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-21T16:07:40.000Z', 'duration': '00:07:02.0', 'messageCount': '2', 'sessionID': 'lc1T6tDfGtaJMKR2IeoY'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1238550512540233728', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@radsyafiq Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'}

[{'client': 'radsyafiq', 'datetime': '2020-03-13T09:58:44.000Z', 'message': '"files required to play gta online could not be downloaded from the rockstar games service" keep popping up on gta online when i clearly played online over 100+ hours on PC. help @RockstarSupport', 'tweet_ID': '1238404118063923200'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-13T09:58:44.000Z', 'duration': '09:41:44.0', 'messageCount': '2', 'sessionID': '2tvlvlBkVIF2pfzhPvlm_2'}

{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1231606437807378433', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@jaydensherwood1 If you are missing Shark Card funds, please make a ticket: https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *MS'}

[{'client': 'jaydensherwood1', 'datetime': '2020-02-23T12:29:47.000Z', 'message': '@RockstarSupport I Bought two shark card and did not come and it still charged me', 'tweet_ID': '1231556759669571584'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-23T12:29:47.000Z', 'duration': '03:17:24.0', 'messageCount': '2', 'sessionID': '1ddW5QupvODBorcswmHi_2'}

{'doc_id': '8662', 'turn': '2', 'tweet_ID': '1243319501518712832', 'url': 'https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4', 'url_utterance': '@EBROWNPBX Please have a look at the article here to see if it helps solve the issue:xa0https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4 *TB'}

[{'client': 'EBROWNPBX', 'datetime': '2020-03-26T23:20:37.000Z', 'message': '@RockstarSupport i cant get online on GTA V for PS4 its been 4 days now', 'tweet_ID': '1243316959267209218'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-26T23:20:37.000Z', 'duration': '01:33:26.0', 'messageCount': '2', 'sessionID': 'LwIYFojHMPJWqKLgZsqJ'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1231605133106143235', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@veeti14180593 Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'}

[{'client': 'veeti14180593', 'datetime': '2020-02-23T15:37:46.000Z', 'message': '@RockstarSupport i cant acces rockstatgames launcher website to download it are the servers down or something like that because i tried to open gta v but rockstar games launcher is not working and cant even download it from website', 'tweet_ID': '1231604068390449153'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-23T15:37:46.000Z', 'duration': '00:04:14.0', 'messageCount': '2', 'sessionID': 'aTMJB8HmrKtCynQTnQQZ'}

{'doc_id': '1253', 'turn': '2', 'tweet_ID': '1241408784569978885', 'url': 'https://web.archive.org/web/20200314134725/https://support.google.com/youtube/answer/72851', 'url_utterance': "@MediaMirth Hi there – your channel page shows data about views for public videos, while YT Analytics includes data for videos of all privacy statuses, this is why it's often higher. Also, here is a helpful article on YPP: https://support.google.com/youtube/answer/72851#eligibility Hope this helps."}

[{'client': 'MediaMirth', 'datetime': '2020-03-21T04:57:14.000Z', 'message': "@YouTube nnHi,nnOur YouTube channel Pallis and Pakodas has 4.1k watch hours. But, in the monetization page it's showing just 1.4k watch hours. We have run a google ad campaign. Please clarify the same. When can i apply for monetization?", 'tweet_ID': '1241227346343936000'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-21T04:57:14.000Z', 'duration': '11:45:05.0', 'messageCount': '2', 'sessionID': 'lKWAnRuHsa1ep1o87jvS'}

{'doc_id': '1746', 'turn': '2', 'tweet_ID': '1228092449278566401', 'url': 'https://web.archive.org/web/20200401223400/https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html', 'url_utterance': '@GR01UK Hi there, what version of the macOS are you using on the Macbook? Could you try uninstalling the Creative Cloud app using the Cleaner Tool from here https://web.archive.org/web/20200401223400/https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then reinstalling it using the alternate download link from here: https://web.archive.org/web/20200403053513/https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html ^DB'}

[{'client': 'GR01UK', 'datetime': '2020-02-13T16:42:40.000Z', 'message': ". @adobe CORE SYNC is using 99.9% of my CPU (Macbook Pro 2015) and the fans are constantly running. It's becoming unbearable. What can be done?", 'tweet_ID': '1227996521993527296'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-02-13T16:42:40.000Z', 'duration': '06:21:11.0', 'messageCount': '2', 'sessionID': 'kaN8U77hPLDBgQXfezM8'}

{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1209533856577138690', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@PravatK22934428 Hi Pravat. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'}

[{'client': 'PravatK22934428', 'datetime': '2019-12-24T06:24:16.000Z', 'message': 'Someone open my mail and verify a another number in gmail and suddenly removed can i get that number @gmail', 'tweet_ID': '1209359113857196038'}]

{'company': 'Google', 'conversationDateTime': '2019-12-24T06:24:16.000Z', 'duration': '11:34:22.0', 'messageCount': '2', 'sessionID': 'NMN1m8fLCkbZa1Q406zK_2'}

{'doc_id': '0421', 'turn': '2', 'tweet_ID': '1228052142294028289', 'url': 'https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan', 'url_utterance': "@Peacethroughed Hi there! We're here to help, we just need more info! Are you interested in moving the files from the old account to the new one? If yes, what type of plan are the two accounts? You can check that here: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan If we have misunderstood the case, let us know!"}

[{'client': 'Peacethroughed', 'datetime': '2020-02-13T20:04:22.000Z', 'message': '@DropboxSupport we need assistance migrating an old account into a new account. Can you help?', 'tweet_ID': '1228047279858184192'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-02-13T20:04:22.000Z', 'duration': '00:52:15.0', 'messageCount': '2', 'sessionID': 'tj8jaIN1aiRlO6tv0L5c'}

{'doc_id': '9355', 'turn': '2', 'tweet_ID': '1242235982059048968', 'url': 'https://support.google.com/youtube/answer/7628154', 'url_utterance': '@spnwayward Thanks for reaching out, impressions vary on the type of content, audience, and where it was shown. More info about it here: https://support.google.com/youtube/answer/7628154nnTweet back @ us if needed.'}

[{'client': 'spnwayward', 'datetime': '2020-03-23T23:19:41.000Z', 'message': "@TeamYouTube My total channel views and impressions were suddenly cut in half on February 26th last month and they haven't gone back to normal since, why? Was there a manual intervention done on my channel and why? traffic from Browse Features 50% down. Please someone fix this. link", 'tweet_ID': '1242229560818700289'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T23:19:41.000Z', 'duration': '02:57:03.0', 'messageCount': '2', 'sessionID': '8SCifzMgwxdf24tDF8Lo'}

{'doc_id': '1658', 'turn': '6', 'tweet_ID': '1245463170698948611', 'url': 'https://web.archive.org/web/20200401203827/http://amzn.to/NAYourOrders', 'url_utterance': "@ChefFabrizio We're sorry for any inconvenience! Just to confirm, was this item determined as lost: https://web.archive.org/web/20200401203827/http://amzn.to/NAYourOrders If so, you'll receive a refund within 3-5 business days. If it hasn't, could you let us know the most recent update on your tracking information? ^GL"}

[{'client': 'ChefFabrizio', 'datetime': '2020-04-01T15:18:41.000Z', 'message': "Kind of a bad time for @AmazonHelp to lose my dog good order. I get it's a difficult time, I do. But it was suspposed to be delivered Sunday. And the tracking says it hasn't moved since Saturday at 2 AM. As luck would have it, their telephone support is not working", 'tweet_ID': '1245370004939460610'}, {'agent': 'AmazonHelp', 'datetime': '2020-04-01T15:21:58.000Z', 'message': "@ChefFabrizio Hello Fred, we' re sorry to hear you have not yet received your order. We're happy to help you as best we can with this. Can we ask you to check if you have any options to request a replacement/refund here: https://web.archive.org/web/20200401203827/http://amzn.to/NAYourOrders ^HA", 'tweet_ID': '1245370831179526146'}, {'client': 'ChefFabrizio', 'datetime': '2020-04-01T15:50:51.000Z', 'message': "@AmazonHelp Futher, the replacement would cost TWICE what I paid for it. At this point, I;d rather get a full refund and then go to Chewy who has the food in stock. But, the crap shoot there is WHEN will it be delivered. I've got to go get some food for my Dog, breaking social distancing", 'tweet_ID': '1245378101229559808'}, {'agent': 'AmazonHelp', 'datetime': '2020-04-01T15:53:39.000Z', 'message': '@ChefFabrizio Thank you for the details. We can understand your concern. As the item has been rescheduled to be delivered today, orders can be delivered until 9:000pm. Please keep us posted about the arrival of your order. ^SL', 'tweet_ID': '1245378802244608001'}, {'client': 'ChefFabrizio', 'datetime': '2020-04-01T21:10:00.000Z', 'message': '@AmazonHelp Tell @JeffBezos that we get mistakes happen. Particularly in bad times, but when ALL YOU is LIE. It alienates your customers. Just tell the TRUTH. Where is the package and REFUND my purchase.', 'tweet_ID': '1245458417927499778'}]

{'company': 'AmazonHelp', 'conversationDateTime': '2020-04-01T15:18:41.000Z', 'duration': '21:22:08.0', 'messageCount': '6', 'sessionID': 'SeKuRXdFV7D26L6Wthy9_2'}

{'doc_id': '1799', 'turn': '4', 'tweet_ID': '1242645535976292353', 'url': 'https://web.archive.org/web/20200401231814/https://support.google.com/youtube/answer/1311392', 'url_utterance': '@ingiz23465723 We look at the channel as a whole apart from the thresholds. What we do is carefully review the channel’s content and activity to make sure it meets our guidelines and monetization policies. Learn more about channel monetization policies: https://web.archive.org/web/20200401231814/https://support.google.com/youtube/answer/1311392'}

[{'client': 'ingiz23465723', 'datetime': '2020-03-24T00:48:08.000Z', 'message': '@TeamYouTube Hello, I think you are doing my channel review wrong. Could you please review and activate your monetization?nLink:https://www.youtube.com/watch?v=6n9uxkpBLmE&feature=youtu.be link', 'tweet_ID': '1242251819692314625'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T01:22:18.000Z', 'message': "@ingiz23465723 Thanks for tagging us – have you checked your inbox? You should've received an email w/ more info, including detailed resources and next steps. Note that you can always reapply for YPP in 30 days. nnTake another look at our Monetization policies here: https://web.archive.org/web/20200401231814/https://support.google.com/youtube/answer/1311392", 'tweet_ID': '1242260417780625409'}, {'client': 'ingiz23465723', 'datetime': '2020-03-24T05:11:07.000Z', 'message': '@TeamYouTube I have reviewed all your policies, no problem with my videos, useful videos I shot, please explain to me why I am not accepted?🙏🙏🙏nLink:https://www.youtube.com/watch?v=6n9uxkpBLmE&feature=youtu.be', 'tweet_ID': '1242318002051264512'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-24T00:48:08.000Z', 'duration': '02:04:29.0', 'messageCount': '4', 'sessionID': 'EMVK35XC3MCWfaRydpMN_2'}

{'doc_id': '8758', 'turn': '4', 'tweet_ID': '1224547702517747715', 'url': 'https://helpx.adobe.com/in/photoshop/how-to/content-aware-hide-objects.html', 'url_utterance': "@bugme143 Hi Nolak, if you're looking for a video 7 years older, chances are that we've updated it. Please checkout the below tutorials for Content Aware Patch and Move: https://web.archive.org/web/20190204112341/https://helpx.adobe.com/photoshop/atv/cs6-tutorials/using-content-aware-patch.html https://web.archive.org/web/20191114013333/https://helpx.adobe.com/in/photoshop/using/content-aware-patch-move.html https://helpx.adobe.com/in/photoshop/how-to/content-aware-hide-objects.html Hope that helps. Thanks, ^Akash"}

[{'client': 'bugme143', 'datetime': '2020-02-01T07:15:00.000Z', 'message': '@AdobeCare Hey. Trying to find an ancient video of when Content-Aware was being previewed. All I remember was a dude selected the upper cone of a turret on a house, and as he moved it, the entire house shifted and changed to accommodate the change. Got any ideas?', 'tweet_ID': '1223505010333495296'}, {'agent': 'AdobeCare', 'datetime': '2020-02-01T07:34:29.000Z', 'message': '@bugme143 Hi Nolak, could you please confirm which Adobe application you are using? ^MC', 'tweet_ID': '1223509911159689216'}, {'client': 'bugme143', 'datetime': '2020-02-01T07:36:12.000Z', 'message': "@AdobeCare I'm using Photoshop CC 20.1.3, but the video was from a few years back. At least 7 if not 8 years back because I remember showing it to a mate in another state when I used to live there.", 'tweet_ID': '1223510344443813888'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-02-01T07:15:00.000Z', 'duration': '21:03:17.0', 'messageCount': '4', 'sessionID': 'xW0WYiD0fq9fIlWhLxmf_3'}

{'doc_id': '2039', 'turn': '2', 'tweet_ID': '1242268819671912454', 'url': 'https://web.archive.org/web/20200404042700/https://support.google.com/youtube/answer/2802027', 'url_utterance': '@NummanRos Thanks for letting us know — you can also report these channels if you think they violate our polices: https://web.archive.org/web/20200404042700/https://support.google.com/youtube/answer/2802027 We have teams reviewing flagged content 24x7, and when inappropriate content is brought to our attention, we work quickly to fix it.'}

[{'client': 'NummanRos', 'datetime': '2020-03-23T11:16:14.000Z', 'message': '@TeamYouTube I want to report some channels that scam users they keep uploading fake hack videos I got scammed for 178 USD I did report this videos like 5-6 days nThis is channels :nhttps://www.youtube.com/user/niavent/videosnhttps://www.youtube.com/user/VeeNuwan/videosnhttps://www.youtube.com/user/BarrioAztekaMty/videos', 'tweet_ID': '1242047500527325186'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T11:16:14.000Z', 'duration': '08:26:44.0', 'messageCount': '2', 'sessionID': '7nDKCwTGnMDtnkaPm1eW'}

{'doc_id': '2007', 'turn': '2', 'tweet_ID': '1240363046683455489', 'url': 'https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759', 'url_utterance': "@DRSlaten We're happy to help with the phishing email. Please forward the email for investigation to the link listed in the article here: https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759 Additionally, here is another article to help identify legitimate emails: https://web.archive.org/web/20200307133645/https://support.apple.com/en-us/HT201679"}

[{'client': 'DRSlaten', 'datetime': '2020-03-18T18:59:11.000Z', 'message': '@AppleSupport I’m getting phishing emails from some bozos. It would be great if I could send you a link and you could you know make it stop before your apple peeps get totally screwed over. Otherwise, it is going in the permanent delete file.', 'tweet_ID': '1240352065953705984'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-18T18:59:11.000Z', 'duration': '00:43:38.0', 'messageCount': '2', 'sessionID': 'jI5t73vIRPGAtCqoMDjB'}

{'doc_id': '1820', 'turn': '4', 'tweet_ID': '1244398648533946368', 'url': 'https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084', 'url_utterance': '@chrisomni Did you sign up for a free trial using an iPhone? If so, you’re paying for your YouTube subscription through Apple billing. You can contact iTunes support directly to help resolve your issue. See instructions for how to contact them here: https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084'}

[{'client': 'chrisomni', 'datetime': '2020-03-29T19:42:11.000Z', 'message': 'I don’t mean to be petty but why are you calling it a @YouTube premium “free trial” when you charged my card money', 'tweet_ID': '1244349153087553537'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-29T21:44:11.000Z', 'message': "@chrisomni Thanks for letting us know – for your refund request and all other subscription concerns, you can get in touch with our live support team via email or chat. Here's how: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292", 'tweet_ID': '1244379855757750276'}, {'client': 'chrisomni', 'datetime': '2020-03-29T22:26:47.000Z', 'message': '@TeamYouTube Followed all those steps and it’s just looping me around not getting me to an actual support channel', 'tweet_ID': '1244390576004501504'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T19:42:11.000Z', 'duration': '03:16:41.0', 'messageCount': '4', 'sessionID': 'Zqbe61vomxFPkGxi9ClV_2'}

{'doc_id': '8065', 'turn': '4', 'tweet_ID': '1244667480003534850', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@LondonB0i Please follow this link so that we can help you one-on-one: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *MS'}

[{'client': 'LondonB0i', 'datetime': '2020-03-30T05:42:38.000Z', 'message': "@RockstarSupport I have been having issues trying to log into my social club account and it keeps telling me to verify with verification code from your Authentication App which I haven't used since I bought the game is there anyway you can help me out?", 'tweet_ID': '1244500259792977923'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-30T16:12:26.000Z', 'message': '@LondonB0i We can help with that. Please use this link to make a ticket: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *MS', 'tweet_ID': '1244658753787609094'}, {'client': 'LondonB0i', 'datetime': '2020-03-30T16:45:22.000Z', 'message': "@RockstarSupport That is the issue I'm not able to make a ticket cause social has this thing about using a authorization app to verify my login which I haven't used since I bought the game in 2018", 'tweet_ID': '1244667043187691521'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-30T05:42:38.000Z', 'duration': '11:04:28.0', 'messageCount': '4', 'sessionID': 'Ol9ddDNw5YVVztQ0NrmE_2'}

{'doc_id': '1051', 'turn': '6', 'tweet_ID': '1244335825560748033', 'url': 'https://web.archive.org/web/20200308080728/https://support.google.com/youtube/answer/9023776', 'url_utterance': '@GhostWa77568695 To confirm, did you delete content from your channel? If yes, this will affect your Analytics, learn more about it here: https://web.archive.org/web/20200308080728/https://support.google.com/youtube/answer/9023776'}

[{'client': 'GhostWa77568695', 'datetime': '2020-03-29T13:19:29.000Z', 'message': '@TeamYouTube I Completed Me In 4000 Hours But All Watch Time Was Deleted What Should I Do nchannels:https://www.youtube.com/channel/UCvPQ-Utg5julYhMoHLNjuGA', 'tweet_ID': '1244252841730101250'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-29T15:39:22.000Z', 'message': "@GhostWa77568695 Thanks for reaching out – this is a normal process of how YouTube validates data. You may see fluctuations shown on your watch hours when the system confirms it's all from real humans and not machines. Learn more about it here: https://web.archive.org/web/20200401232916/https://support.google.com/youtube/answer/2991785", 'tweet_ID': '1244288044737445897'}, {'client': 'GhostWa77568695', 'datetime': '2020-03-29T15:45:31.000Z', 'message': '@TeamYouTube I turned on monetization but unfortunately no verification and 1400 hours Deleted from the beginning No copyright video', 'tweet_ID': '1244289593815506945'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-29T16:40:01.000Z', 'message': '@GhostWa77568695 Are you checking the monetization page? We’ve updated it so you can see only public watch hours since that’s what we consider for YPP eligibility. The old page in Creator Studio Classic shows total watch hours (public, private and unlisted): https://web.archive.org/web/20200307151537/https://support.google.com/youtube/thread/18760299?hl=en', 'tweet_ID': '1244303309630046220'}, {'client': 'GhostWa77568695', 'datetime': '2020-03-29T18:14:49.000Z', 'message': "@TeamYouTube @TeamYouTube Yes, I have reviewed all your videos, but unfortunately not so. 4000 Hours Deleted and My Review was canceled. I did this in 9 months, and I don't have a chance to do it in 3 months, please helpnMy https://www.youtube.com/channel/UCvPQ-Utg5julYhMoHLNjuGA", 'tweet_ID': '1244327166810218499'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T13:19:29.000Z', 'duration': '08:41:23.0', 'messageCount': '6', 'sessionID': 'gCnABfSO3sHofHW05Yjw_3'}

{'doc_id': '9273', 'turn': '4', 'tweet_ID': '1242274118042628102', 'url': 'https://support.google.com/youtube/answer/3545535', 'url_utterance': "@spnwayward Have you reached out to our Creator Support team yet: https://support.google.com/youtube/answer/3545535 They're the best team to check these fluctuations for you. Hope this gets resolved!"}

[{'client': 'spnwayward', 'datetime': '2020-03-23T23:19:41.000Z', 'message': "@TeamYouTube My total channel views and impressions were suddenly cut in half on February 26th last month and they haven't gone back to normal since, why? Was there a manual intervention done on my channel and why? traffic from Browse Features 50% down. Please someone fix this. link", 'tweet_ID': '1242229560818700289'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-23T23:45:12.000Z', 'message': '@spnwayward Thanks for reaching out, impressions vary on the type of content, audience, and where it was shown. More info about it here: https://support.google.com/youtube/answer/7628154nnTweet back @ us if needed.', 'tweet_ID': '1242235982059048968'}, {'client': 'spnwayward', 'datetime': '2020-03-24T01:35:40.000Z', 'message': '@TeamYouTube But this is not normal for my type of content, audience or where it is normally shown, it is a sudden and drastic reduction, could you please have someone take a 2nd look and see if that drop especially in browse features recommendations can be reversed to its normal minimum 60%', 'tweet_ID': '1242263780450500609'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T23:19:41.000Z', 'duration': '02:57:03.0', 'messageCount': '4', 'sessionID': '8SCifzMgwxdf24tDF8Lo_2'}

{'doc_id': '8874', 'turn': '5', 'tweet_ID': '1245092937022742530', 'url': 'https://support.google.com/youtube/troubleshooter/2888438', 'url_utterance': "@GmeinerSophie Thanks for letting us know – just to confirm, are your receiving an error when you try to upload in the new studio? If so, try this troubleshooter, which covers common issues and how to fix them: https://support.google.com/youtube/troubleshooter/2888438 If that's not the case, let us know!"}

[{'client': 'GmeinerSophie', 'datetime': '2020-03-31T08:28:03.000Z', 'message': '@TeamYouTube Hi, could someone here help me with my problem with the "new" YouTube studio?nThank you!', 'tweet_ID': '1244904275932839937'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T12:06:46.000Z', 'message': '@GmeinerSophie Hi, we are here to help! Can you share more details about the issue?', 'tweet_ID': '1244959317687664640'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T12:08:06.000Z', 'message': "@TeamYouTube Thank you!! I can only upload in the old creator studio classic. It won't work in the new one :/ The upload just never finishes...", 'tweet_ID': '1244959655400484867'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T12:10:32.000Z', 'message': "@TeamYouTube In the old one everything works without any problem (I use the internet explorer to upload since it's the only one where I can access the old creator studio classic). I would love to use the YouTube studio but there seems to be a problem...", 'tweet_ID': '1244960266103685120'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T08:28:03.000Z', 'duration': '13:01:13.0', 'messageCount': '5', 'sessionID': 'OvOFVFQU5vGVsmcKADJZ'}

{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1230517277025603586', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@NicksickA If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'}

[{'client': 'NicksickA', 'datetime': '2020-02-20T04:30:08.000Z', 'message': '@RockstarSupport i just bought a whale shark card and i didn’t get my money. i went to see if i was charged and i was. the xbox live status says that “purchase and content usage” is limited. my username is NickSick Az', 'tweet_ID': '1230348890236428288'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-20T04:30:08.000Z', 'duration': '11:09:07.0', 'messageCount': '2', 'sessionID': 'O57HlBUXc6AQRRuhbETN'}

{'doc_id': '0825', 'turn': '2', 'tweet_ID': '1237529580795133952', 'url': 'https://web.archive.org/web/20200224063444/https://support.us.playstation.com/articles/en_US/KC_Article/Requesting-a-Refund', 'url_utterance': '@Luck_4200 Hi there, are you experiencing any issue with a game? let us know, we will be happy to help. You can also check our Refund policy: https://web.archive.org/web/20200224063444/https://support.us.playstation.com/articles/en_US/KC_Article/Requesting-a-Refund please look for the scenario that best fit your case.'}

[{'client': 'Luck_4200', 'datetime': '2020-03-10T23:56:49.000Z', 'message': '@AskPlayStation I need to refund a game I purchased please contact me your website is to confusing', 'tweet_ID': '1237527863617675264'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2020-03-10T23:56:49.000Z', 'duration': '00:14:45.0', 'messageCount': '2', 'sessionID': 'xarD9R2S26g8grqHvVlY'}

{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1143942450769268739', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@baabygirrrl_ Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'}

[{'client': 'baabygirrrl_', 'datetime': '2019-06-20T01:30:55.000Z', 'message': 'Who tryna hack my google account tho? Lol', 'tweet_ID': '1141518759779348481'}]

{'company': 'Google', 'conversationDateTime': '2019-06-20T01:30:55.000Z', 'duration': '16:30:53.0', 'messageCount': '2', 'sessionID': 'BQDnrHJdFs6rNYk5EgVL'}

{'doc_id': '2039', 'turn': '6', 'tweet_ID': '1242945365453791233', 'url': 'https://web.archive.org/web/20200404042700/https://support.google.com/youtube/answer/2802027', 'url_utterance': "@ErikaKing12 Unfortunately there's no option for us to delete a user's account. If your goal is to gain access to delete the acct, one option is to locate the channel and report it here: https://web.archive.org/web/20200404042700/https://support.google.com/youtube/answer/2802027 Please include a detailed info that you want to have your old channel deleted."}

[{'client': 'ErikaKing12', 'datetime': '2020-03-22T05:55:01.000Z', 'message': '@YouTube How do I access old YouTube accounts that were made prior to being connected with a Google account? Also, I don’t have access to the email anymore and my phone number has changed. Help?', 'tweet_ID': '1241604273408020480'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-25T19:27:59.000Z', 'message': "@ErikaKing12 If your channel was created before May 2009 & you're not able to sign in since 2011, it's now connected to a brand account. Follow these steps to regain access: https://support.google.com/youtube/answer/55757?hl=ennnIf you meant something else, let us know!", 'tweet_ID': '1242896027071414274'}, {'client': 'ErikaKing12', 'datetime': '2020-03-25T20:15:19.000Z', 'message': '@TeamYouTube Wait, actually... (sorry for multiple messages) I posted videos to a previous account in 2012 and 2013... But that account is NOT associated to a Google account. How do I sign into that one without going through the Google page?', 'tweet_ID': '1242907940593577985'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-25T21:00:52.000Z', 'message': "@ErikaKing12 If you were using a username to log in, you will need to follow the next steps as your channel would have been moved to a brand account: https://support.google.com/youtube/answer/55757?hl=en If you don't remember, unfortunately there is no password recovery option for these accounts. Hope that clarifies!", 'tweet_ID': '1242919401881571330'}, {'client': 'ErikaKing12', 'datetime': '2020-03-25T21:05:03.000Z', 'message': "@TeamYouTube So if I can't sign in and I can't claim it... what am I supposed to do...", 'tweet_ID': '1242920454979039234'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-22T05:55:01.000Z', 'duration': '16:49:01.0', 'messageCount': '6', 'sessionID': 'PR76dmoej6Q3tQRnlwB2_2'}

{'doc_id': '0569', 'turn': '2', 'tweet_ID': '1160673514166210562', 'url': 'https://web.archive.org/web/20191217190516/https://help.yahoo.com/kb/sln2073.html', 'url_utterance': '@BeckyBirnell Hello Becky. I am so sorry about this. Please check this article for more information and make sure to follow all the steps provided in it: https://web.archive.org/web/20191217190516/https://help.yahoo.com/kb/sln2073.html Also, you will need to secure your account: https://web.archive.org/web/20191216151735/https://help.yahoo.com/kb/secure-yahoo-account-sln2080.html -UV'}

[{'client': 'BeckyBirnell', 'datetime': '2019-08-11T22:00:30.000Z', 'message': "@yahoo Why does this keep happening?! I JUST changed my login password yesterday and I'm already getting this message today. What is wrong with your security? link", 'tweet_ID': '1160672365686206471'}]

{'company': 'YahooCare', 'conversationDateTime': '2019-08-11T22:00:30.000Z', 'duration': '00:04:34.0', 'messageCount': '2', 'sessionID': 'MRuxK1LbxwMRkM1ohdrH'}

{'doc_id': '9571', 'turn': '12', 'tweet_ID': '1243479872888061955', 'url': 'https://support.apple.com/en-us/HT202039', 'url_utterance': "@paddingtonkt ...you can follow the steps outlined here: https://support.apple.com/en-us/HT202039 Alternately, we'd encourage you to contact Apple Support directly: https://web.archive.org/web/20200407023238/https://getsupport.apple.com We really hope this info helps! 2/2"}

[{'client': 'paddingtonkt', 'datetime': '2020-03-23T18:04:31.000Z', 'message': "@DropboxSupport I'm trying to cancel my free trail but I can't. Can you help?", 'tweet_ID': '1242150247037636609'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-23T18:29:05.000Z', 'message': '@paddingtonkt Hi there, thanks for reaching out! If you upgraded using the Dropbox page, please try the following steps: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial However, if you upgraded using the Dropbox mobile application, please check the following link: https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile Let us know how it goes!', 'tweet_ID': '1242156429940752392'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T15:18:12.000Z', 'message': "@DropboxSupport Hi team. I am following the instructions set for the upgrade from the app and I still can't cancel. Can you help or do it for me?", 'tweet_ID': '1242833168006287362'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T15:33:21.000Z', 'message': '@paddingtonkt When you upgrade via the app on your mobile device, your subscription is administered by the app store platform directly. But we’d like to see how we can help! Can you please send us a screenshot of what you see when trying to cancel? Thanks!', 'tweet_ID': '1242836978737074177'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T15:47:09.000Z', 'message': "@DropboxSupport Hello. The subscription isn't theren.. but I've had an email about it...sorry but I'm totally confused link", 'tweet_ID': '1242840454330306560'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T16:27:00.000Z', 'message': '@paddingtonkt Alright then! Can you please take a screenshot this page: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan so we can have a clear picture of the subscription?', 'tweet_ID': '1242850483150209024'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T18:54:31.000Z', 'message': '@DropboxSupport link', 'tweet_ID': '1242887605013839874'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T19:23:05.000Z', 'message': '@paddingtonkt Thank you for that! When you follow the steps to cancel it on your end, could you share a series of screenshots of what you see? Having a visual could help us guide you more efficiently. Keep us posted!', 'tweet_ID': '1242894796450148358'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T20:41:05.000Z', 'message': '@DropboxSupport From doing it on the app or on the website?', 'tweet_ID': '1242914424568119304'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T20:45:25.000Z', 'message': '@paddingtonkt Since this is a trial subscription initiated from the mobile app, we’d suggest following getting screenshots of these steps: https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile Keep us posted!', 'tweet_ID': '1242915512268570633'}, {'client': 'paddingtonkt', 'datetime': '2020-03-27T09:55:49.000Z', 'message': "@DropboxSupport I upgraded on my old iPhone. My can't get access to my apple account to cancel the subscription as the email address is different to that of my Dropbox account. Can you not please just cancel from your end. I'm at the end of my tether.", 'tweet_ID': '1243476812627394560'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-23T18:04:31.000Z', 'duration': '16:03:28.0', 'messageCount': '12', 'sessionID': 'h7qXXA9nfE8LAO3B0xjd_5'}

{'doc_id': '2284', 'turn': '5', 'tweet_ID': '1238479410598219776', 'url': 'https://web.archive.org/web/20200407035434/https://www.hulu.com/series/killing-eve-c9d3b601-54db-42d1-a1ed-8950cea491b1', 'url_utterance': "@jeff_shufelt Sweet! If you haven't watched it already, Fargo is great (& S4 comes back 4/19) (https://web.archive.org/web/20200405190933/https://www.hulu.com/series/fargo-203cda1b-7919-40fb-ab36-1e45b3ed2a50). The first 3 eps of Devs are full of mystery & suspense (https://web.archive.org/web/20200403061243/https://www.hulu.com/series/devs-fd2f6cc3-dafc-4741-ae2e-d86494f3ca51). Killing Eve has lots of twists & turns (https://web.archive.org/web/20200407035434/https://www.hulu.com/series/killing-eve-c9d3b601-54db-42d1-a1ed-8950cea491b1) We hope you enjoy!"}

[{'client': 'JumboElliott76', 'datetime': '2020-03-13T00:23:08.000Z', 'message': 'Many are resorting to Netflix during virus concerns. If your like me you saw everything Netflix, Amazon, Apple etc etc has to offer. Many times over. #starvingforcontent', 'tweet_ID': '1238259261127503872'}, {'client1': 'jeff_shufelt', 'datetime': '2020-03-13T14:28:43.000Z', 'message': '@JumboElliott76 No kidding.... especially me. I start a new chemo next week that crushes the immune system so Ill be in self quarantine.. i have Netflix,Amazon,Hulu,Disney, cable with all the channels and nothing new to watch....Any Suggestions r greatly appreciated', 'tweet_ID': '1238472058595692546'}, {'agent': 'hulu_support', 'datetime': '2020-03-13T14:34:20.000Z', 'message': "@jeff_shufelt Hey, Jeff — Hulu here! We'd love to help you find something to watch — just let us know what kinds of shows/movies you're interested in and we'll take it from there!", 'tweet_ID': '1238473472596160513'}, {'client1': 'jeff_shufelt', 'datetime': '2020-03-13T14:39:40.000Z', 'message': '@hulu_support Wow that was fast.... Im actually pretty easy I loved looming towers , others I watch and liked not on Hulu Tin star, glitch, Narcos, Godless, peaky blinders, ozark, marvel movies, goliath, sneaky pete, amazing maisel, westerns, scifi, documentary’s , thrillers. Hope this helps', 'tweet_ID': '1238474815608061954'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-13T00:23:08.000Z', 'duration': '14:34:47.0', 'messageCount': '5', 'sessionID': 'hhbFyuUzXSoSJOGUPKYV_3'}

{'doc_id': '0847', 'turn': '2', 'tweet_ID': '1156063253975437313', 'url': 'https://web.archive.org/web/20200225123924/https://support.playstation.com/s/article/DualShock-4-Troubleshooting?language=en_US', 'url_utterance': "@_parttimewitch That's odd. Is this happening with all the games? Did you try to reset the controller? Please follow the steps here: https://web.archive.org/web/20200225123924/https://support.playstation.com/s/article/DualShock-4-Troubleshooting?language=en_US scroll down to see the steps."}

[{'client': 'neonnewitch', 'datetime': '2019-07-28T22:23:38.000Z', 'message': '@AskPlayStation got a PS4 on July 15, and the left analog stick already has drifting issue. What should I do?', 'tweet_ID': '1155604753797091328'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2019-07-28T22:23:38.000Z', 'duration': '02:39:33.0', 'messageCount': '2', 'sessionID': '0NMIabK4oD6TggoYERsb'}

{'doc_id': '1064', 'turn': '2', 'tweet_ID': '1242532574947430400', 'url': 'https://web.archive.org/web/20200308142051/https://creatoracademy.youtube.com/page/course/great-content', 'url_utterance': '@WeekdaysG The best place to get started is the Creator Academy! It has tons of tips for you about creating great content: https://web.archive.org/web/20200308142051/https://creatoracademy.youtube.com/page/course/great-content You can also browse the catalog for more: https://web.archive.org/web/20200407002612/https://creatoracademy.youtube.com/page/home Hope this helps!'}

[{'client': 'WeekdaysG', 'datetime': '2020-03-19T08:27:27.000Z', 'message': "@TeamYouTube I am not getting even 20 views I have 33 subscribers all are my Friends but I'm getting only 5-10 views so please send my channel and videos to many people so I can get more views and subscribers nYours Faithfully", 'tweet_ID': '1240555470424641537'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-19T08:27:27.000Z', 'duration': '10:56:18.0', 'messageCount': '2', 'sessionID': 'IRY7zqA05YXeunJEZuEh'}

{'doc_id': '8301', 'turn': '2', 'tweet_ID': '1237825890068938757', 'url': 'https://support.playstation.com/s/article/DUALSHOCK-4-Speaker-and-Headphone-Issues?language=en_US', 'url_utterance': '@DJWeebWeebening Thanks for reaching out. To make sure, which headsets are you using? Please check out the next article to troubleshoot sound/audio issues: https://support.playstation.com/s/article/DUALSHOCK-4-Speaker-and-Headphone-Issues?language=en_US Scroll down until you see the title "Dualshock 4 Headphone Sound Issues"'}

[{'client': 'DJWeebWeebening', 'datetime': '2020-03-11T16:50:40.000Z', 'message': "@AskPlayStation When I join a party, sometimes people can't hear me and I can't hear them which forces me to rejoin. It's not a NAT type issue because it doesn't cross out their speaker symbol like normal, I simply can't hear them. It also happens in Overwatch's in-game vc", 'tweet_ID': '1237783007018340352'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2020-03-11T16:50:40.000Z', 'duration': '23:40:03.0', 'messageCount': '2', 'sessionID': 'vrBUy9e3oe7hYZ1fQrZk'}

{'doc_id': '1477', 'turn': '4', 'tweet_ID': '1238827435891863553', 'url': 'https://web.archive.org/web/20200331041808/https://www.hulu.com/series/total-bellas-de7f15d2-59ee-4eee-9360-7cf20c7b637e', 'url_utterance': "@DayaShabazz Got it! If you haven't already, check out The Young Pope (https://web.archive.org/web/20200406054954/https://www.hulu.com/series/the-young-pope-4add735c-1be9-4fa9-b549-b2aa76fd461e), The Outsider (https://web.archive.org/web/20200407042554/https://www.hulu.com/series/the-outsider-c4b17c85-cfe1-4ddb-b92b-97c9889b9cde), and Total Bellas (https://web.archive.org/web/20200331041808/https://www.hulu.com/series/total-bellas-de7f15d2-59ee-4eee-9360-7cf20c7b637e). Let us know what you think!"}

[{'client': 'DayaShabazz', 'datetime': '2020-03-14T05:13:14.000Z', 'message': 'What are you watching on Hulu or Netflix??? I need a new binge worthy series .', 'tweet_ID': '1238694656155750400'}, {'agent': 'hulu_support', 'datetime': '2020-03-14T13:43:41.000Z', 'message': "@DayaShabazz Hulu here — we'd love send you some recommendations! If you let us know what kinds of shows you're interested in, we'll take it from there!", 'tweet_ID': '1238823116077490177'}, {'client': 'DayaShabazz', 'datetime': '2020-03-14T13:45:12.000Z', 'message': '@hulu_support The top shows that interest me at the moment is Game of Thrones and the real housewives of Atlanta if you can find anything in between that line let me know', 'tweet_ID': '1238823498258231296'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-14T05:13:14.000Z', 'duration': '08:47:37.0', 'messageCount': '4', 'sessionID': 'u87kCctwhZH5e0VCSaR5_3'}

{'doc_id': '1012', 'turn': '2', 'tweet_ID': '1242238447097610241', 'url': 'https://web.archive.org/web/20200307163610/https://support.google.com/youtube/answer/9057652', 'url_utterance': "@SeiferusMC Thanks for the tag – when you say you're unable to do so, are you getting a specific error message? We recommend following these steps to make sure you get the effect that you want: https://web.archive.org/web/20200307163610/https://support.google.com/youtube/answer/9057652 Keep us posted!"}

[{'client': 'SeiferusMC', 'datetime': '2020-03-18T19:19:11.000Z', 'message': '@TeamYouTube why am I unable to add enhancements like blur to videos over 6 hours long?', 'tweet_ID': '1240357098870820864'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-18T19:19:11.000Z', 'duration': '07:45:35.0', 'messageCount': '2', 'sessionID': '94WehcOQRBavB3moyTyX'}

{'doc_id': '9557', 'turn': '2', 'tweet_ID': '1244715041640927234', 'url': 'https://support.google.com/youtube/answer/2797454', 'url_utterance': '@Anonymo33372616 Have you already disputed the claim? If you think the claimed content is incorrect, you have the right to dispute it: https://support.google.com/youtube/answer/2797454 This FAQ page covers common q’s and answers: https://web.archive.org/web/20200308122309/https://support.google.com/youtube/thread/1281991 Let us know if you have any other questions.'}

[{'client': 'Anonymo33372616', 'datetime': '2020-03-30T03:59:02.000Z', 'message': '@TeamYouTube nDamn Sure This is a Fake id claim , please help youtubenMy video https://www.youtube.com/watch?v=68m9_iWwHZc&t=206snorigianl song : https://www.youtube.com/watch?v=gZlDn4EmTvo&list=LLPyLuXUQl9tSHcvqcKIOomw link', 'tweet_ID': '1244474189504860160'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-30T03:59:02.000Z', 'duration': '15:57:04.0', 'messageCount': '2', 'sessionID': '34AxkGBkLuSoCgA9FOB5'}

{'doc_id': '1842', 'turn': '2', 'tweet_ID': '1242524598085783552', 'url': 'https://web.archive.org/web/20200402000009/https://support.google.com/youtube/answer/7168344', 'url_utterance': "@CJschroeder12 Hey CJ – are you getting any error message? Here's a list of common errors & how to fix them: https://web.archive.org/web/20200402000009/https://support.google.com/youtube/answer/7168344 Also, signing out & back in to your account usually does the trick. If the issue persists, we recommend you send feedback here: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644"}

[{'client': 'CJschroeder12', 'datetime': '2020-03-19T07:19:42.000Z', 'message': '@YouTube hey YouTube I’m trying to go to advanced channel settings on the YouTube studio app but it’s not letting me', 'tweet_ID': '1240538422491648000'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-19T07:19:42.000Z', 'duration': '11:32:21.0', 'messageCount': '2', 'sessionID': '3umOvp2rDfScewQWu7vl'}

{'doc_id': '8065', 'turn': '2', 'tweet_ID': '1231986347319189505', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@RaudseppMargo Please follow this link so that we can help you one-on-one: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *MS'}

[{'client': 'RaudseppMargo', 'datetime': '2020-02-24T16:55:06.000Z', 'message': '@RockstarSupport i need to get 2 step verfication removed from my rockstar account and im not singed into internet browser with my rockstar account', 'tweet_ID': '1231985917893730306'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-24T16:55:06.000Z', 'duration': '00:11:14.0', 'messageCount': '2', 'sessionID': 'UnkerhU0WMiurHiDbFHm'}

{'doc_id': '1100', 'turn': '2', 'tweet_ID': '1244381610545483777', 'url': 'https://web.archive.org/web/20200308232254/https://support.google.com/youtube/answer/7507744', 'url_utterance': '@Adrianace1987 Thanks for reaching out – note that you can only change family groups once every 12 months. More info here: https://web.archive.org/web/20200308232254/https://support.google.com/youtube/answer/7507744 Hope this helps clarify.'}

[{'client': 'Adrianace1987', 'datetime': '2020-03-29T21:33:51.000Z', 'message': '@TeamYouTube I am trying to join my brother in law family and it says I can’t because I can only do once in 12 months. Please fix', 'tweet_ID': '1244377252252364800'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T21:33:51.000Z', 'duration': '00:40:45.0', 'messageCount': '2', 'sessionID': 'rrozEX4MONi2QT0LXwKW'}

{'doc_id': '1173', 'turn': '2', 'tweet_ID': '1244694775523090432', 'url': 'https://web.archive.org/web/20200309040559/https://support.google.com/youtube/troubleshooter/3219097', 'url_utterance': '@Noobican Thanks for reaching out – are you getting any error messages? Try using a different browser/device to log in. Also, check out this troubleshooter guide for more steps: https://web.archive.org/web/20200309040559/https://support.google.com/youtube/troubleshooter/3219097nnLet us know how it goes!'}

[{'client': 'Noobican', 'datetime': '2020-03-30T18:09:27.000Z', 'message': "@TeamYouTube I can't login to [email protected]. I tried ways but there is no possible way to get in. Can you help?", 'tweet_ID': '1244688201870123011'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-30T18:09:27.000Z', 'duration': '22:28:15.0', 'messageCount': '2', 'sessionID': '8xsBsBZiqMeDJmdMz631'}

{'doc_id': '1758', 'turn': '8', 'tweet_ID': '1244063258308481027', 'url': 'https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644', 'url_utterance': "@Daniel_Lance_ Glad to know you got your account back – you can share your suggestions, along with your experience via our feedback tool: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644 That's how we collect & prioritize requests! In the meantime, here's more info on watch history: https://web.archive.org/web/20200328093930/https://support.google.com/youtube/answer/95725"}

[{'client': 'Daniel_Lance_', 'datetime': '2020-03-28T22:54:45.000Z', 'message': "@TeamYouTube Help!!nn7 years ago, I made a video for college and now it's forever up on YouTube. I can't delete it because I don't remember the E-mail and password to that account! I've tried everything! I tried accessing my old Hotmail accounts but I've deleted them as well! link", 'tweet_ID': '1244035226117890048'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T23:06:02.000Z', 'message': '@Daniel_Lance_ Thanks for reaching out – these steps may help you regain access to your account: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin We recommend doing this from a known device or browser. Here are more tips: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 nnKeep us posted!', 'tweet_ID': '1244038064848228352'}, {'client': 'Daniel_Lance_', 'datetime': '2020-03-28T23:20:49.000Z', 'message': "@TeamYouTube I don't remember my email address", 'tweet_ID': '1244041784230961152'}, {'client': 'Daniel_Lance_', 'datetime': '2020-03-28T23:23:05.000Z', 'message': '@TeamYouTube I can remember one email address but that email address has merged with my current Gmail, which means if I sign in to that I will just go to the front page of Google like I did nothing.', 'tweet_ID': '1244042355054804992'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T23:34:16.000Z', 'message': '@Daniel_Lance_ You can check out this guide that covers common account recovery scenarios: https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620', 'tweet_ID': '1244045169596534789'}, {'client': 'Daniel_Lance_', 'datetime': '2020-03-28T23:39:17.000Z', 'message': "@TeamYouTube This is what I got with my phone number.nI don't have a recovery email address link", 'tweet_ID': '1244046430764859392'}, {'client': 'Daniel_Lance_', 'datetime': '2020-03-28T23:48:01.000Z', 'message': '@TeamYouTube It worked! Thanks.nNow, is there a way to change back the watch history to how it was? I hate how the videos are separated by days/date & watching them on different days, will have replicas. Deleting one will delete all. link', 'tweet_ID': '1244048631931359232'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T22:54:45.000Z', 'duration': '01:51:24.0', 'messageCount': '8', 'sessionID': '4tLPEmDkJP6tfZTKPhpC_3'}

{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1243231030410182657', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@JoeyChip Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'}

[{'client': 'JoeyChip', 'datetime': '2020-03-22T18:40:19.000Z', 'message': "Someone's been attempting to log into my gmail 🤔", 'tweet_ID': '1241796868797091848'}]

{'company': 'Google', 'conversationDateTime': '2020-03-22T18:40:19.000Z', 'duration': '22:58:51.0', 'messageCount': '2', 'sessionID': 'AX4J64MPa9Njyef5H8iw'}

{'doc_id': '9286', 'turn': '3', 'tweet_ID': '1232439170334744576', 'url': 'https://helpx.adobe.com/indesign/using/aligning-distributing-objects.html', 'url_utterance': '@El___GBT Hi Christopher, thanks for reaching out. You may find the links below helpful with your issue: 1. https://helpx.adobe.com/indesign/using/aligning-distributing-objects.html 2. https://bit.ly/3c6DKyI 3. https://helpx.adobe.com/in/indesign/using/threading-text.html Let us know if these help you out or you need more information. Thanks! ^AM'}

[{'client': 'El___GBT', 'datetime': '2020-02-25T21:12:53.000Z', 'message': 'i have almost completely optimized my indesign workflow for creating custom dungeons and dragons content', 'tweet_ID': '1232413177280901120'}, {'client': 'El___GBT', 'datetime': '2020-02-25T21:35:13.000Z', 'message': 'current problem is keeping spacing between elements consistent and having text boxes extend across page and column breaks. anyone who knows indesign please help', 'tweet_ID': '1232418797585412097'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-02-25T21:12:53.000Z', 'duration': '01:43:17.0', 'messageCount': '3', 'sessionID': 'IiSJbm0vwQn0ga7nRuWn'}

{'doc_id': '1686', 'turn': '4', 'tweet_ID': '1244359649043849217', 'url': 'https://web.archive.org/web/20200401213529/https://support.apple.com/en-us/HT201559', 'url_utterance': '@danielpmcdermot Let’s restart your iPhone and reset your AirPods by following these steps: Reset AirPods: https://web.archive.org/web/20200317013403/https://support.apple.com/en-us/HT209463 Restart iPhone: https://web.archive.org/web/20200401213529/https://support.apple.com/en-us/HT201559 Please note that you may need to change the AirPod settings again. Let us know the results.'}

[{'client': 'danielpmcdermot', 'datetime': '2020-03-29T15:10:03.000Z', 'message': 'Hmm... Looks like the new iOS changed my AirPods settings @AppleSupport I had it set to double tap = hang up call/ask Siri but now it turns music on/off.', 'tweet_ID': '1244280667485220864'}, {'agent': 'AppleSupport', 'datetime': '2020-03-29T18:21:29.000Z', 'message': '@danielpmcdermot We’re unsure of the reason it changed, but we’re here to help. To make sure we fully understand what’s happening, we’d like to confirm a few things. Which model are you pairing with your AirPods?nnWhat happens when you change the settings to the ones you prefer?', 'tweet_ID': '1244328842610774021'}, {'client': 'danielpmcdermot', 'datetime': '2020-03-29T18:35:55.000Z', 'message': '@AppleSupport I was able to start and stop music by double tapping after that call but now it is calling Siri.', 'tweet_ID': '1244332474601295874'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-29T15:10:03.000Z', 'duration': '05:13:51.0', 'messageCount': '4', 'sessionID': 'pQomimmDJBzslxfOo8Qv_2'}

{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1244308964273262594', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@Richard74079940 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'}

[{'client': 'L35TA91', 'datetime': '2020-03-29T16:55:10.000Z', 'message': '@RockstarSupport Is there an issue with the rockstar launcher my RedDead Redemption 2 is not showing as I own it, redeemed it back in June', 'tweet_ID': '1244307121853923329'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-29T16:55:10.000Z', 'duration': '01:57:40.0', 'messageCount': '2', 'sessionID': 'nnRC1YqqxMWg17xLxymf'}

{'doc_id': '9085', 'turn': '4', 'tweet_ID': '1217805424071561217', 'url': 'https://help.dropbox.com/files-folders/share/view-only-access', 'url_utterance': '@caschalk Exactly-Thanks! So, if the shared folder is larger than 1.24GB (unused space), then you will not be able to accept in your Dropbox account. Instead, you can ask the user to share it via a shared link: https://help.dropbox.com/files-folders/share/view-only-access Let us know if this helps.'}

[{'client': 'caschalk', 'datetime': '2020-01-15T18:16:10.000Z', 'message': '@DropboxSupport If I've cleared out enough files in my Dropbox to have over 1 GB of space available (account shows that I'm using 857.35 MB of 2 GB available), why does a shared folder (size 1GB) that someone added me to still show "not enough space to access" when I try to add?', 'tweet_ID': '1217510802652979201'}, {'agent': 'DropboxSupport', 'datetime': '2020-01-15T18:20:38.000Z', 'message': '@caschalk Since the numbers can be rounded down, it’s possible that the actual size of the shared folder is over 1.2 GB, so it wouldn’t be possible to add that folder to your account. Could you forward a screenshot showing the quota here? https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan Thanks!', 'tweet_ID': '1217511929742340096'}, {'client': 'caschalk', 'datetime': '2020-01-16T13:30:13.000Z', 'message': '@DropboxSupport Is this what you needed to see? link', 'tweet_ID': '1217801229943943169'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-01-15T18:16:10.000Z', 'duration': '19:30:43.0', 'messageCount': '4', 'sessionID': 'vpmFFSnH1A8dnuC6EFep_2'}

{'doc_id': '8524', 'turn': '2', 'tweet_ID': '1174962191948120065', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': '@SebastianView Hi Sebastián, really sorry about these crashing issues. The best is to share your details here so someone on our team can reach out and assist: https://support.zoom.us/hc/en-us/requests/new Also, you can get your mac crash log and attach this to your ticket: https://support.zoom.us/hc/en-us/articles/202883925-Mac-Crash-Log'}

[{'client': 'SebastianView', 'datetime': '2019-09-19T20:15:21.000Z', 'message': '@zoom_us do you have reports of latest Zoom for Mac crashing the whole operating system while on a video call? Is my 4th crash Today. Zoom version: 4.5.2 (3370.0908)', 'tweet_ID': '1174779031021113348'}]

{'company': 'zoom_us', 'conversationDateTime': '2019-09-19T20:15:21.000Z', 'duration': '12:07:49.0', 'messageCount': '2', 'sessionID': '9P5jhUYsrJYGVMeO7kNx'}

{'doc_id': '1694', 'turn': '2', 'tweet_ID': '1237106672612659201', 'url': 'https://web.archive.org/web/20200401214734/https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-windows.html', 'url_utterance': '@burgab0o Hi there, sorry for the trouble caused. As the application is freezing, try the troubleshooting steps provided in the following link: For Windows - https://web.archive.org/web/20200401214734/https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-windows.html For Mac - https://web.archive.org/web/20200401214909/https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html Let us know if the issue still occurs. Thanks.^MN'}

[{'client': 'burgab0o', 'datetime': '2020-03-07T16:00:41.000Z', 'message': "Acrobat Pro keeps freezing on me I'm so annoyed I JUST NEED TO CREATE MY PDFS", 'tweet_ID': '1236320875416297472'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-07T16:00:41.000Z', 'duration': '04:02:28.0', 'messageCount': '2', 'sessionID': '9EqmnmElyK8bruuTcB5Z'}

{'doc_id': '8811', 'turn': '2', 'tweet_ID': '1240112371428884480', 'url': 'https://manuals.playstation.net/document/en/ps4/settings/license.html', 'url_utterance': '@JohnnyJ19238390 Hi, glad to help! Please make sure that you are logged into the account used to purchase the game. Deactivate/reactivate your PS4 as primary, restore licenses: https://manuals.playstation.net/document/en/ps4/settings/license.html and try to download the game from the website. Steps can be found here: https://web.archive.org/web/20200402141142/https://support.playstation.com/s/article/Download-PlayStation-Store-Purchases-to-the-PS4?language=en_US'}

[{'client': 'JohnnyJ19238390', 'datetime': '2020-03-17T20:48:10.000Z', 'message': '@AskPlayStation Hey! I need help with getting back my For Honor License that I added back in February 2019 which Isn’t in my library or Download list. PSN: Kekka_Dake_Da link', 'tweet_ID': '1240017102364389376'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2020-03-17T20:48:10.000Z', 'duration': '06:18:34.0', 'messageCount': '2', 'sessionID': '5GYOOHbzkgk1bTAK2yHY'}

{'doc_id': '9417', 'turn': '6', 'tweet_ID': '1244336731245236232', 'url': 'https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console', 'url_utterance': '@Jon11581154 For some troubleshooting for your PlayStation 4 issue please refer to: https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console *MS'}

[{'client': 'L35TA91', 'datetime': '2020-03-29T16:55:10.000Z', 'message': '@RockstarSupport Is there an issue with the rockstar launcher my RedDead Redemption 2 is not showing as I own it, redeemed it back in June', 'tweet_ID': '1244307121853923329'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-29T17:02:29.000Z', 'message': '@Richard74079940 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS', 'tweet_ID': '1244308964273262594'}, {'client1': 'Jon11581154', 'datetime': '2020-03-29T18:00:16.000Z', 'message': '@RockstarSupport Is there something wrong with gta because I’ve getting stuck in the clouds for a long time causing me to restart my game and still won’t let me past the clouds can you help?', 'tweet_ID': '1244323503995785217'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-29T18:30:25.000Z', 'message': "@Jon11581154 Could you please let us know which platform you're experiencing this issue on? *MS", 'tweet_ID': '1244331090237632512'}, {'client1': 'Jon11581154', 'datetime': '2020-03-29T18:37:14.000Z', 'message': '@RockstarSupport Ps4', 'tweet_ID': '1244332807977123842'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-29T16:55:10.000Z', 'duration': '01:57:40.0', 'messageCount': '6', 'sessionID': 'nnRC1YqqxMWg17xLxymf_3'}

{'doc_id': '1758', 'turn': '8', 'tweet_ID': '1245100875636445187', 'url': 'https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644', 'url_utterance': "@GmeinerSophie Got it, thanks for the update. We recommend that you also share more details via our feedback tool: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644 This will help us identify & fix issues like this. Make sure you're using the account experiencing the issue when you send it in."}

[{'client': 'GmeinerSophie', 'datetime': '2020-03-31T08:28:03.000Z', 'message': '@TeamYouTube Hi, could someone here help me with my problem with the "new" YouTube studio?nThank you!', 'tweet_ID': '1244904275932839937'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T12:06:46.000Z', 'message': '@GmeinerSophie Hi, we are here to help! Can you share more details about the issue?', 'tweet_ID': '1244959317687664640'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T12:08:06.000Z', 'message': "@TeamYouTube Thank you!! I can only upload in the old creator studio classic. It won't work in the new one :/ The upload just never finishes...", 'tweet_ID': '1244959655400484867'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T12:10:32.000Z', 'message': "@TeamYouTube In the old one everything works without any problem (I use the internet explorer to upload since it's the only one where I can access the old creator studio classic). I would love to use the YouTube studio but there seems to be a problem...", 'tweet_ID': '1244960266103685120'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T20:57:43.000Z', 'message': "@GmeinerSophie Thanks for letting us know – just to confirm, are your receiving an error when you try to upload in the new studio? If so, try this troubleshooter, which covers common issues and how to fix them: https://support.google.com/youtube/troubleshooter/2888438 If that's not the case, let us know!", 'tweet_ID': '1245092937022742530'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T21:00:44.000Z', 'message': "@TeamYouTube No there is no error the upload just never finishes. It jumps around between 20 and 40% and that for days (I tried really long). And on the other hand when I use the Creator Studio Classic it's uploaded in 20min, without any problem.", 'tweet_ID': '1245093696271417346'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T21:01:45.000Z', 'message': '@TeamYouTube Also I read thought the whole help page and unfortunately there was nothing that helped...', 'tweet_ID': '1245093951092207617'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T08:28:03.000Z', 'duration': '13:57:24.0', 'messageCount': '8', 'sessionID': 'eGeVbYl6XNDaHeJAcwIV_2'}

{'doc_id': '8809', 'turn': '3', 'tweet_ID': '1243976345924886530', 'url': 'https://amzn.to/2Jm76vV', 'url_utterance': '@codemanhicks101 Hello, Cody! We're so sorry for this experience. Most parcels arrive on time. Occasionally though, the tracking may show as "delivered" when you don't have your parcel. Here is information to help:https://amzn.to/2Jm76vV JS'}

[{'client': 'amazon', 'datetime': '2020-03-27T15:37:45.000Z', 'message': 'To all of our Amazon heroes on the floor, in the air or behind the wheel— thank you. link', 'tweet_ID': '1243562864293687308'}, {'client1': 'codemanhicks101', 'datetime': '2020-03-28T18:55:39.000Z', 'message': "@amazon @amazon so I bought this item 4 days ago and it said it arrived last night and it wasn't there and it isn't here this morning. Idk if I got robbed or not but I want to still be able to get the item that item rightfully paid for. I've contacted the seller but no reply. link", 'tweet_ID': '1243975052296474624'}]

{'company': 'AmazonHelp', 'conversationDateTime': '2020-03-27T15:37:45.000Z', 'duration': '03:37:08.0', 'messageCount': '3', 'sessionID': 'hAThYzf6TPF9VL37vmsg'}

{'doc_id': '9294', 'turn': '2', 'tweet_ID': '1242275338752835584', 'url': 'https://support.google.com/youtube/answer/2853835', 'url_utterance': "@seoulcalstudios Hi there, here's a list of live streaming errors and how to fix them: https://web.archive.org/web/20200309032334/https://support.google.com/youtube/answer/3006768 You can also find some more troubleshooting steps here: https://support.google.com/youtube/answer/2853835 If the error message isn't listed there, share more details and we'll look into it further!"}

[{'client': 'seoulcalstudios', 'datetime': '2020-03-18T23:54:56.000Z', 'message': "@TeamYouTube Hey youtube, can you explain what's wrong with me streaming? Because I wasn't playing any music and I'm completely confused. link", 'tweet_ID': '1240426494519693312'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-18T23:54:56.000Z', 'duration': '02:26:39.0', 'messageCount': '2', 'sessionID': 'iiXeJNpXmeuLUUU1Kbwe_2'}

{'doc_id': '1872', 'turn': '5', 'tweet_ID': '1242754492338245632', 'url': 'https://web.archive.org/web/20200402035255/https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053', 'url_utterance': '@EmilyKrumlinde What is your computer configuration? n-RAM, OS, CPU, GPU, GPU driver version and disk set upn- Which version of Premiere Pro are you using exactly? https://web.archive.org/web/20200402035255/https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053n^RK'}

[{'client': 'EmilyKrumlinde', 'datetime': '2020-03-20T09:33:17.000Z', 'message': "I've been singing davinci resolve 16's praises a lot recently, but today I can't even start it. :( Just goes to a white screen and the window saying (not responding) and stays like that indefinitely. nnIf I re-install it, will my projects disappear? :/", 'tweet_ID': '1240934425103343616'}, {'client': 'EmilyKrumlinde', 'datetime': '2020-03-20T09:35:58.000Z', 'message': 'and premiere pro is still useless and lags like madnndamnit', 'tweet_ID': '1240935102290505729'}, {'agent': 'AdobeCare', 'datetime': '2020-03-25T09:28:37.000Z', 'message': "@EmilyKrumlinde Sorry to hear that you're having trouble with Premiere Pro. Can you provide more detail on what’s going on? We’re here to help, just need more info.xa0Thanks. ^RK", 'tweet_ID': '1242745193251602432'}, {'client': 'EmilyKrumlinde', 'datetime': '2020-03-25T09:34:49.000Z', 'message': "@AdobeCare It lags every time you pause/resume playback while editing, makes it near impossible to use and it's frankly gotten worse over the years. Then a competitor of yours provides a better service for free, makes it very hard to remain a customer, even after 8 years+ of patronage.", 'tweet_ID': '1242746752421199873'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-20T09:33:17.000Z', 'duration': '01:46:19.0', 'messageCount': '5', 'sessionID': 'DF4aQYcuiNn0EhPbk8O8'}

{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1140537750690697216', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@19febri91 Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'}

[{'client': '19febri91', 'datetime': '2019-06-12T05:46:45.000Z', 'message': 'someone tried to access my google account.', 'tweet_ID': '1138684037868924928'}]

{'company': 'Google', 'conversationDateTime': '2019-06-12T05:46:45.000Z', 'duration': '02:45:59.0', 'messageCount': '2', 'sessionID': 'NXlEf4nzR4nAJLRe6D5k_2'}

{'doc_id': '2138', 'turn': '2', 'tweet_ID': '1245043489278242818', 'url': 'https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105', 'url_utterance': "@AhoyShop Hi there! We are actively removing listings that are price gouging. Here's an article on the steps we are taking https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace You can report items here https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105 Thanks for your help! ~Natalia"}

[{'client': 'AhoyShop', 'datetime': '2020-03-31T14:42:33.000Z', 'message': 'Can someone from @eBay_UK please tell me why people are allowed to sell a 1.5kg bag of flour for £20? And this is many sellers, not just one! If not illegal, then #pricegouging is at least immoral, especially now with all the food shortages.', 'tweet_ID': '1244998522606432258'}]

{'company': 'AskeBay', 'conversationDateTime': '2020-03-31T14:42:33.000Z', 'duration': '02:58:41.0', 'messageCount': '2', 'sessionID': 'TpPpCjHHqlKUpK7DMjsJ_2'}

{'doc_id': '2338', 'turn': '4', 'tweet_ID': '1238908293608808448', 'url': 'https://web.archive.org/web/20200407051254/https://www.hulu.com/series/the-most-dangerous-animal-of-all-9a6e8380-72c4-45c4-b3c9-5bff434d4eb5', 'url_utterance': "@CarlyeDozier Oooh ok! If you haven't started it yet, we have the 1st 3 eps of Devs here: https://web.archive.org/web/20200403061243/https://www.hulu.com/series/devs-fd2f6cc3-dafc-4741-ae2e-d86494f3ca51 The Most Dangerous Animal of All is full of mystery (https://web.archive.org/web/20200407051254/https://www.hulu.com/series/the-most-dangerous-animal-of-all-9a6e8380-72c4-45c4-b3c9-5bff434d4eb5). We also have a ton of 90 Day Fiancé available here: https://web.archive.org/web/20200331033321/https://www.hulu.com/series/90-day-fiance-040d7329-47f5-48cc-9ed8-f9528c70926e We hope you enjoy!"}

[{'client': 'CarlyeDozier', 'datetime': '2020-03-14T18:01:51.000Z', 'message': 'Well now that school is canceled I need new Netflix/Hulu shows! Anyone got any recommendations?', 'tweet_ID': '1238888085364056067'}, {'agent': 'hulu_support', 'datetime': '2020-03-14T18:51:07.000Z', 'message': "@CarlyeDozier Hey, Carlye — Hulu here! We'd love to help you find something to watch — just let us know what kinds of shows you're interested in and we'll take it from there!", 'tweet_ID': '1238900481893818368'}, {'client': 'CarlyeDozier', 'datetime': '2020-03-14T19:09:29.000Z', 'message': '@hulu_support I love suspense thrillers, crime shows and reality tv!', 'tweet_ID': '1238905106944458752'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-14T18:01:51.000Z', 'duration': '01:20:18.0', 'messageCount': '4', 'sessionID': 'SUIsOP64eB9Y56R0BDEW_2'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1231244524137197568', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Brandon_Eagless If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *MS'}

[{'client': 'Brandon_Eagless', 'datetime': '2020-02-22T12:08:15.000Z', 'message': '@RockstarSupport I wonder if you’ll give me my money I bought on GTA anytime soon... been waiting 2 days to see if it would go in...', 'tweet_ID': '1231188953153318913'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-22T12:08:15.000Z', 'duration': '03:40:49.0', 'messageCount': '2', 'sessionID': 'O46apF52oZ7jH7CEHdRi'}

{'doc_id': '8842', 'turn': '2', 'tweet_ID': '1242803372387979265', 'url': 'https://community.ebay.com/t5/Managed-Payments/Managed-Payments-and-Paypal/m-p/29772907#M5', 'url_utterance': '@TheRyanDenton That’s not what we like to see! You may find some help here https://web.archive.org/web/20200322145706/https://pages.ebay.com/seller-center/service-and-payments/managed-payments-on-ebay.html with Managed Payments, as well as our community boards https://community.ebay.com/t5/Managed-Payments/Managed-Payments-and-Paypal/m-p/29772907#M5 with other sellers. ~Erik'}

[{'client': 'TheRyanDenton', 'datetime': '2020-03-24T14:04:19.000Z', 'message': 'The new @eBay selling experience is horrible, they split from @PayPal and the entire managed payments is the worst thing ever. Selling on eBay is dead!', 'tweet_ID': '1242452187952713731'}]

{'company': 'AskeBay', 'conversationDateTime': '2020-03-24T14:04:19.000Z', 'duration': '23:15:29.0', 'messageCount': '2', 'sessionID': 'VvfC6DrkwEqNBRWPGHaF_2'}

{'doc_id': '1712', 'turn': '2', 'tweet_ID': '1227273061952393217', 'url': 'https://web.archive.org/web/20200401220013/https://help.dropbox.com/files-folders/restore-delete/delete-files', 'url_utterance': '@RichRubietta Hi Rich, thanks for contacting us! Can you share a screenshot of your account’s plan tab: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan and let us know if the following article helps: https://web.archive.org/web/20200401220013/https://help.dropbox.com/files-folders/restore-delete/delete-files We’d also recommend removing your previous message as it publicly includes your email address'}

[{'client': 'RichRubietta', 'datetime': '2020-02-11T16:04:42.000Z', 'message': "@DropboxSupport I've deleted most content from my account, but I'm still getting notifications that my Dropbox is full. Can you help me permanently delete everything that is in there now? It's all backed up on external HDs. Thanks - [email protected]", 'tweet_ID': '1227262190736072704'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-02-11T16:04:42.000Z', 'duration': '00:43:12.0', 'messageCount': '2', 'sessionID': 'WojaMn9jEJS884S9K20u_2'}

{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1243868354273636353', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@devtanc Please check our FAQ at https://web.archive.org/web/20200401204016/https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms If you still require assistance with your Realm, please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^JS'}

[{'client': 'devtanc', 'datetime': '2020-03-28T01:30:26.000Z', 'message': "Hey @MojangSupport , sorry to bother you here, but I've been trying to get a 10 person realm for a month, and I would really like to right now due to the COVID-19 stuff. The payment processes fine, but the Realm never seems to get created properly.", 'tweet_ID': '1243712016071585792'}]

{'company': 'MojangSupport', 'conversationDateTime': '2020-03-28T01:30:26.000Z', 'duration': '10:21:14.0', 'messageCount': '2', 'sessionID': 'Lc7MaB7SgzR2ENNTOntn_2'}

{'doc_id': '2173', 'turn': '6', 'tweet_ID': '1233051530972057605', 'url': 'https://web.archive.org/web/20200406105352/https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers', 'url_utterance': '@YashRaval_1997 2/3 https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers then kindly select the phone number associated in your area. You may want to continue negotiating with them, and ask for possible options. They all have the resources necessary for their decisions and options that will be given to you.'}

[{'client': 'YashRaval_1997', 'datetime': '2020-02-26T05:03:48.000Z', 'message': "My surface laptop 3 screen got cracked in 2 months randomly. Currently using a brand new cracked screen surface laptop 3. Let's hope that microsoft acknowledges this problem and solves it and replaces our devices. @surface @MicrosoftHelps @LinusTech @Dave2D", 'tweet_ID': '1232531689169129472'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-02-26T09:21:14.000Z', 'message': '@YashRaval_1997 5/5 For clarifications, you may also contact our Surface support team. You may reach them out here: https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers They are the best people to speak with in terms of Surface concerns.nnThank you for contacting Microsoft Support. Have a great day! -Ed', 'tweet_ID': '1232596475697401856'}, {'client': 'YashRaval_1997', 'datetime': '2020-02-27T00:05:31.000Z', 'message': "@MicrosoftHelps Thank You for replying. I went to my nearest microsoft store to get my surface laptop 3 replaced but as the screen is cracked, they said that they cannot replace/refund it. I have never dropped my laptop and have always kept it in a laptop sleeve. I didn't crack the screen.", 'tweet_ID': '1232819011374764032'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-02-27T01:54:40.000Z', 'message': '@YashRaval_1997 2/2 you can use one of your accidental damage claims to replace your Surface for a deductible fee. To learn more about our Surface cracked screen or physical damage replacement policy, please check out this page: https://web.archive.org/web/20200323120226/https://support.microsoft.com/en-us/help/4023535/surface-cracked-screen-and-physical-damage-replacement -Mark', 'tweet_ID': '1232846478009348096'}, {'client': 'YashRaval_1997', 'datetime': '2020-02-27T14:19:22.000Z', 'message': '@MicrosoftHelps I know that my surface doesn’t have microsoft complete. I’m just asking you to please take this issue of surface laptop 3 cracked screen seriously. I’m not the only one facing it. Please look into it and release a statement if it’s a manufacturing defect or not.', 'tweet_ID': '1233033890597679104'}]

{'company': 'MicrosoftHelps', 'conversationDateTime': '2020-02-26T05:03:48.000Z', 'duration': '10:25:40.0', 'messageCount': '6', 'sessionID': 'X8mqtmIYgfyyxlcMaKY1_3'}

{'doc_id': '1865', 'turn': '2', 'tweet_ID': '1245419517439807490', 'url': 'https://web.archive.org/web/20200402020034/https://support.google.com/youtube/answer/2814000', 'url_utterance': "@Jahanzeb2Zaibi How long has it been since you filed a counter notification? They're processed in 10 business days by sending it first to the claimant – the period only starts once they've received the claim. More on this here: https://web.archive.org/web/20200402020034/https://support.google.com/youtube/answer/2814000"}

[{'client': 'Jahanzeb2Zaibi', 'datetime': '2020-04-01T18:09:21.000Z', 'message': '@TeamYouTube Dear Team,nI received 2 fake copyright strike from Aiplex Software Pvt. Ltd and as a result, my channel got disabled. I applied custom Counter notification many time but get no response. Please do some kind action.nChannel URL: https://www.youtube.com/user/06Jahanzeb', 'tweet_ID': '1245412954536841216'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-04-01T18:09:21.000Z', 'duration': '02:14:22.0', 'messageCount': '2', 'sessionID': 'FjvoinpUjflhGb1DxINe'}

{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1230514145491136512', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@raptorz If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'}

[{'client': 'raptorz', 'datetime': '2020-02-20T10:43:00.000Z', 'message': '@RockstarSupport please help, I didn’t receive the money from a shark card I purchased last night', 'tweet_ID': '1230442725037703170'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-20T10:43:00.000Z', 'duration': '04:43:48.0', 'messageCount': '2', 'sessionID': 'ho5GHymXQOFghdDrQ1sX'}

{'doc_id': '1735', 'turn': '4', 'tweet_ID': '1236466134448291840', 'url': 'https://web.archive.org/web/20200401222235/https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html', 'url_utterance': '@dearzindaagi Hi, are you using a dual monitor display or have an external tablet installed on your Mac? Here is a link that provides solutions to help improve the performance in Photoshop. https://web.archive.org/web/20200401222235/https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.htmlnLet us know if this helps with the crashing or if the problem still occurs. ^SV'}

[{'client': 'dearzindaagi', 'datetime': '2020-03-08T00:07:11.000Z', 'message': "Hey @AppleSupport and @Adobe, photoshop keeps crashing on the latest system update on my MacBook Pro. Can someone help me out, please? Is there a fix for this? I use Photoshop for work and it's imperative I find a fix for this. Thank you!", 'tweet_ID': '1236443309897207808'}, {'agent': 'AdobeCare', 'datetime': '2020-03-08T00:36:55.000Z', 'message': '@dearzindaagi @AppleSupport @Adobe Hi, sorry to hear that Photoshop is giving you trouble. Could you please provide details for when the crashing occurs in Photoshop? Have you updated Photoshop via the Creative Cloud desktop app yet? Does the crash happen with all the files? ^SV', 'tweet_ID': '1236450793080926209'}, {'client': 'dearzindaagi', 'datetime': '2020-03-08T01:31:07.000Z', 'message': "@AdobeCare @AppleSupport @Adobe It's only crashing with photoshop and does it after one click, no matter what I click on. I've updated it on the desktop app and it's telling me that there are no updates available. It's happening no matter what I open though /:", 'tweet_ID': '1236464430105296897'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-08T00:07:11.000Z', 'duration': '02:36:42.0', 'messageCount': '4', 'sessionID': '9zCsl7YF2rBv7Nlrwz5g'}

{'doc_id': '2399', 'turn': '14', 'tweet_ID': '1243627047227973635', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': "@indieprice We're afraid that we're unable to accept private messages at this time, so we'll need you to email us at https://web.archive.org/web/20200407112308/https://www.dropbox.com/support instead. This will enable our team to work on this directly with you via our secure platform."}

[{'client': 'indieprice', 'datetime': '2020-03-26T17:58:34.000Z', 'message': 'Would love @Dropbox to stop charging me for a deleted account for a deleted email address!', 'tweet_ID': '1243235912202383361'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:05:41.000Z', 'message': '@indieprice Hi Catti. We are sorry to hear about that. Dropbox subscriptions are set to autorenew until they are cancelled. Would you like to contact us in regards to your charges on: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support so that we can assist through our Support Platform? Keep us posted!', 'tweet_ID': '1243237704625795077'}, {'client': 'indieprice', 'datetime': '2020-03-26T18:32:58.000Z', 'message': '@DropboxSupport I can’t sign in to get support if I no longer have an account. I’ve emailed about this before and I’m still being charged', 'tweet_ID': '1243244571737255941'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:50:12.000Z', 'message': '@indieprice If you scroll further down on the page: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support you will see the option to contact us in regards to a billing issue. Do you have that option?', 'tweet_ID': '1243248906999345152'}, {'client1': 'rae_a__1996', 'datetime': '2020-03-26T20:31:08.000Z', 'message': '@DropboxSupport @indieprice She’s already done this. Talked to a real person. They said they’d reimburse her and stop charging her monthly but it never happened. Let’s make it happen, shall we?', 'tweet_ID': '1243274306953441280'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T20:59:55.000Z', 'message': '@rae_a__1996 Do you have the ticket number for that interaction so we can track it under our Support Platform? Thanks!', 'tweet_ID': '1243281551338725381'}, {'client': 'indieprice', 'datetime': '2020-03-26T23:32:30.000Z', 'message': '@DropboxSupport @rae_a__1996 10336073', 'tweet_ID': '1243319949554139136'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T23:51:08.000Z', 'message': "@indieprice We appreciate you providing us the ticket number! As it appears to be closed, could you please open a new one and let us know the ticket number for that. We'll immediately assign an agent to it and help further. Thank you!", 'tweet_ID': '1243324639402758144'}, {'client': 'indieprice', 'datetime': '2020-03-27T01:15:29.000Z', 'message': '@DropboxSupport How do I do that? I tried emailing earlier today and received an automated message that it was going to an unmonitored inbox', 'tweet_ID': '1243345866204811270'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-27T01:39:36.000Z', 'message': '@indieprice Can you try the link: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support where you can scroll further down on that page and select to submit a new request regarding a billing issue? What do you see after trying that?', 'tweet_ID': '1243351934184108033'}, {'client': 'indieprice', 'datetime': '2020-03-27T02:41:55.000Z', 'message': '@DropboxSupport If I do that, I still need to sign in, which I can’t do with an email address that is not functional', 'tweet_ID': '1243367617714221056'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-27T07:13:58.000Z', 'message': '@indieprice Welcome back, Catti! Would you mind sending over a screenshot of the message you mentioned earlier? Do you see a ticket ID (eg #1234567) on it? Also, could you confirm with us that you submitted your support request through this page: https://www.dropbox.com/support/billing-issues Keep us posted!', 'tweet_ID': '1243436083909705728'}, {'client': 'indieprice', 'datetime': '2020-03-27T19:47:37.000Z', 'message': '@DropboxSupport Pls just dm me I’ve already given you the ticket number', 'tweet_ID': '1243625745865293825'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-26T17:58:34.000Z', 'duration': '15:20:18.0', 'messageCount': '14', 'sessionID': 'lhaTp8IqE2IgXKKK7VK3_5'}

{'doc_id': '8874', 'turn': '2', 'tweet_ID': '1241879951781093378', 'url': 'https://support.google.com/youtube/troubleshooter/2888438', 'url_utterance': "@anw_saul Sorry to hear that, this could be bc it's a large file – internet speed may also have an effect. This troubleshooter covers common issues and how to fix them: https://support.google.com/youtube/troubleshooter/2888438nnKeep us in the loop."}

[{'client': 'anw_saul', 'datetime': '2020-03-22T23:45:52.000Z', 'message': 'Hi @TeamYouTube !!!nI am having a lot of trouble with uploading a video. In all of Youtube Studio it says that an error has happened, and the same happens when I try to upload a video, saying that is was interrupted because "It can't be processed at the moment".nPlease help!!! 🙇u200d♂️', 'tweet_ID': '1241873761176977408'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-22T23:45:52.000Z', 'duration': '01:07:46.0', 'messageCount': '2', 'sessionID': 'mkYANCa4eUijg77Z7krv'}

{'doc_id': '8662', 'turn': '2', 'tweet_ID': '1242480070381441024', 'url': 'https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4', 'url_utterance': '@Borankayy If you are experiencing connection issues, please try our steps located here: https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4 *SR'}

[{'client': 'Borankayy', 'datetime': '2020-03-24T15:53:39.000Z', 'message': '@RockstarSupport hi whenever I open gta 5 on my ps4 I receive the error" files required to play gta online could not be downloaded from the rockstar games service" please help', 'tweet_ID': '1242479702851215360'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-24T15:53:39.000Z', 'duration': '00:07:52.0', 'messageCount': '2', 'sessionID': 'RKT5OdAIRS86qYJtrz6C'}

{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1240698271921659909', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@Handsomeman991 If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'}

[{'client': 'Handsomeman991', 'datetime': '2020-03-19T17:40:32.000Z', 'message': "@RockstarSupport I have bought a Megalodon shark card from you guys for $100 and I didn't get it and then I texted your agent and they said it will be deposited into my maze bank account in GTA 5 ONLINE MODE and then the agent also said in 24 hours it would be their but It isn't", 'tweet_ID': '1240694660676239363'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-19T17:40:32.000Z', 'duration': '00:14:21.0', 'messageCount': '2', 'sessionID': 'hn8WHEO9juNwAA0pvk0r'}

{'doc_id': '9714', 'turn': '4', 'tweet_ID': '1230943874283122693', 'url': 'https://support.rockstargames.com/articles/205778987/GTAV-PC-General-Troubleshooting-Installation-Issues-Crashes-Freezes-Poor-Performance', 'url_utterance': '@mathias50081517 Please try the steps outlined in this article to resolve your PC issue: https://support.rockstargames.com/articles/205778987/GTAV-PC-General-Troubleshooting-Installation-Issues-Crashes-Freezes-Poor-Performance *MS'}

[{'client': 'xx_inde', 'datetime': '2020-02-21T19:29:24.000Z', 'message': '@RockstarSupport how can i fix this? link', 'tweet_ID': '1230937586492989443'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-21T19:39:49.000Z', 'message': "@xx_inde Could you please let us know which platform you're experiencing this issue on? *MS", 'tweet_ID': '1230940206087405574'}, {'client1': 'mathias50081517', 'datetime': '2020-02-21T19:48:58.000Z', 'message': '@RockstarSupport @xx_inde pc', 'tweet_ID': '1230942506638024706'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-21T19:29:24.000Z', 'duration': '00:53:18.0', 'messageCount': '4', 'sessionID': 'erj6o9OIjI2WVAk9Sgic'}

{'doc_id': '8524', 'turn': '2', 'tweet_ID': '1245261110917369857', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': '@odhess Hi Rusty, we are deeply upset to hear about this incident and encourage you to report it here: https://support.zoom.us/hc/en-us/requests/new We take the security of Zoom meetings incredibly seriously. For info on how you can protect your meetings, please see: https://blog.zoom.us/wordpress/2020/03/20/keep-uninvited-guests-out-of-your-zoom-event'}

[{'client': 'odhess', 'datetime': '2020-04-01T07:25:18.000Z', 'message': 'some kid reallt got into our zoom tonight playing the church shooting as his background. figure it out @zoom_us', 'tweet_ID': '1245250872440958976'}]

{'company': 'zoom_us', 'conversationDateTime': '2020-04-01T07:25:18.000Z', 'duration': '00:40:41.0', 'messageCount': '2', 'sessionID': 'CDaDR4n6T3tRGjztHano'}

{'doc_id': '0971', 'turn': '2', 'tweet_ID': '1242936222336630787', 'url': 'https://web.archive.org/web/20200307133645/https://support.apple.com/en-us/HT201679', 'url_utterance': '@Wishful_wink We’re here for you. This email is not from Apple. It is a phishing attempt aimed at getting your information. For more on how to spot and report these emails, check out these two guides: https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759 & https://web.archive.org/web/20200307133645/https://support.apple.com/en-us/HT201679'}

[{'client': 'Wishful_wink', 'datetime': '2020-03-25T20:53:21.000Z', 'message': '@Apple @AppleSupport nWhat is this?!!!! link', 'tweet_ID': '1242917511848497153'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-25T20:53:21.000Z', 'duration': '01:14:21.0', 'messageCount': '2', 'sessionID': 'fbO70yJyT07PPRU0b1cj_2'}

{'doc_id': '1747', 'turn': '4', 'tweet_ID': '1244399496638935041', 'url': 'https://web.archive.org/web/20200401223420/https://support.google.com/adsense/answer/81904', 'url_utterance': "@itisJohnAnthony If you've already closed the other account, check here on what to do if you still can't activate your AdSense account: https://web.archive.org/web/20200401223420/https://support.google.com/adsense/answer/81904 Let us know if you have any other questions."}

[{'client': 'itisJohnAnthony', 'datetime': '2020-03-29T22:10:37.000Z', 'message': '@ytcreators can you please help me fix this problem with google adsense saying I already have an existing account please please please please please', 'tweet_ID': '1244386506552356864'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-29T22:46:15.000Z', 'message': '@itisJohnAnthony 2/2 Also, if you want more than one AdSense account, learn more here: https://web.archive.org/web/20200308164703/https://support.google.com/adsense/answer/9729', 'tweet_ID': '1244395473303228416'}, {'client': 'itisJohnAnthony', 'datetime': '2020-03-29T22:48:14.000Z', 'message': '@TeamYouTube I closed the account already but it still insists on emailing me this', 'tweet_ID': '1244395971989123074'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T22:10:37.000Z', 'duration': '00:51:37.0', 'messageCount': '4', 'sessionID': 'JascKwkiDu8HQUIaEfYY_2'}

{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1243879373800947717', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@staceyb69609360 - We've prohibited certain items from being sold and are in the process of removing items found to be attempting to profit from the current health crisis. Visit https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 for actions we're taking. ~Jennifer"}

[{'client': 'staceyb69609360', 'datetime': '2020-03-28T01:22:39.000Z', 'message': '@AskeBay You need to stop the sell of the prescription drug Albuterol Inhalers on Ebay! This is used to help the breathing in Corona Virus victims and in short supply right now! An overdose is also fatal, so please take those auctions down!', 'tweet_ID': '1243710055960190977'}]

{'company': 'AskeBay', 'conversationDateTime': '2020-03-28T01:22:39.000Z', 'duration': '05:25:51.0', 'messageCount': '2', 'sessionID': 'ZBPUmilLIrpkFO1X7JCU'}

{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1234181560175353864', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@jaydensherwood1 If you are missing Shark Card funds, please make a ticket: https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *MS'}

[{'client': 'jaydensherwood1', 'datetime': '2020-03-01T18:18:49.000Z', 'message': '@RockstarSupport I bought 2 shark cards and it didn’t give me the money and still charged me', 'tweet_ID': '1234181312514269186'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-01T18:18:49.000Z', 'duration': '00:00:59.0', 'messageCount': '2', 'sessionID': '3Hlu20MdFjC3qE73RXQT_2'}

{'doc_id': '1221', 'turn': '2', 'tweet_ID': '1242492043990982664', 'url': 'https://web.archive.org/web/20200311103159/https://www.t-mobile.com/resources/freedom-to-switch-carriers', 'url_utterance': "@pdxwildchild There's never been a better time to join T-Mobile and we can help with switching costs https://web.archive.org/web/20200311103159/https://www.t-mobile.com/resources/freedom-to-switch-carriers Our plans are designed to provide maximum value including these Un-Carrier benefits https://web.archive.org/web/20200401011642/https://www.t-mobile.com/brand/benefits DM us and let's chat! ^AshleyNelson"}

[{'client': 'pdxwildchild', 'datetime': '2020-03-24T16:38:05.000Z', 'message': '@TMobile dang...working from home....need tmobile internet..where do I sign up❓...also is "Hotspot" available FREE now also ❓❓❓', 'tweet_ID': '1242490883515138053'}]

{'company': 'TMobileHelp', 'conversationDateTime': '2020-03-24T16:38:05.000Z', 'duration': '00:04:37.0', 'messageCount': '2', 'sessionID': '2FayOnBz0mn6dZVYvgqU'}

{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1227704850596626435', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@EmirVladavic If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *SR'}

[{'client': 'EmirVladavic', 'datetime': '2020-02-12T21:22:49.000Z', 'message': "@RockstarSupport I bouhgt a great white shark card and i havn't recieved the money yet. Is there a delay to get the money?", 'tweet_ID': '1227704635965788162'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-12T21:22:49.000Z', 'duration': '00:00:51.0', 'messageCount': '2', 'sessionID': 'fkRPl9g3T7Gp5g1iXWPe'}

{'doc_id': '1153', 'turn': '4', 'tweet_ID': '1242265777811722243', 'url': 'https://web.archive.org/web/20200309032602/https://support.google.com/youtube/answer/2404846', 'url_utterance': "@mexavierclarke Thanks for tweeting back out – if you were looking to link separate YouTube channels, we don't have an option for that. Here's more info on merging accounts: https://web.archive.org/web/20200309032602/https://support.google.com/youtube/answer/2404846 If it's still something else, let us know."}

[{'client': 'mexavierclarke', 'datetime': '2020-03-18T03:38:32.000Z', 'message': '@YouTube would you please assist me in either migrating videos from one account to another OR merging accounts into one.', 'tweet_ID': '1240120375847026689'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-23T18:59:47.000Z', 'message': "@mexavierclarke Hello Xavier – creating a Brand Account, helps you tmove your videos to another account and manage your other YouTube channels. Here's a Help Center article explains how you can create one: https://support.google.com/youtube/answer/3056283 nnWe hope this helps, tweet us back if you have more questions!", 'tweet_ID': '1242164155626463235'}, {'client': 'mexavierclarke', 'datetime': '2020-03-24T01:24:51.000Z', 'message': '@TeamYouTube Thank you for the link. But I am still stuck. I am trying to move one account to an entirely new brand account that is not associated with the original. I’m not sure how in what other ways to express this with more clarity.', 'tweet_ID': '1242261059345530882'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-18T03:38:32.000Z', 'duration': '22:05:04.0', 'messageCount': '4', 'sessionID': 'ZVlLewnEz0JZvHhFxunP_2'}

{'doc_id': '0293', 'turn': '4', 'tweet_ID': '1156987694884564994', 'url': 'https://web.archive.org/web/20190805054930/https://help.dropbox.com/installs-integrations/desktop/uninstall-dropbox', 'url_utterance': '@VicoDrive Hi again! Please open the Task Manager and check Processes to see if there are any Dropbox processes preventing Dropbox from being removed from your device. Additionally, please check the article here https://web.archive.org/web/20190805054930/https://help.dropbox.com/installs-integrations/desktop/uninstall-dropbox if you’re having trouble uninstalling the app. Thanks!'}

[{'client': 'VicoDrive', 'datetime': '2019-08-01T17:26:54.000Z', 'message': "@DropboxSupport nothing syncs anymore I'm not seeing the DB icon, uninstall always says it failed, tried reinstalling regular and offline installer and still no icon. What else can I try?", 'tweet_ID': '1156979632354279424'}, {'agent': 'DropboxSupport', 'datetime': '2019-08-01T17:32:28.000Z', 'message': '@VicoDrive Hi there, thanks for reaching out. We’d recommend trying an Advanced Reinstall of the app by following the steps here https://web.archive.org/web/20191017064958/https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall . Let us know if that helps, thanks!', 'tweet_ID': '1156981033922891778'}, {'client': 'VicoDrive', 'datetime': '2019-08-01T17:49:50.000Z', 'message': "@DropboxSupport I looked through the steps and one of them says to uninstall DB. I can't get past that. Just keeps saying that uninstall has failed but the meter never grows anymore so I just have to cancel out", 'tweet_ID': '1156985402462482433'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2019-08-01T17:26:54.000Z', 'duration': '17:00:53.0', 'messageCount': '4', 'sessionID': 'i8i15emhIbwW8KIAoUSW_2'}

{'doc_id': '1122', 'turn': '2', 'tweet_ID': '1245168949853126656', 'url': 'https://web.archive.org/web/20200309014811/https://support.google.com/youtube/answer/6336092', 'url_utterance': "@TDragon1020 As of Dec 5 last year, your liked videos and the liked videos playlist have been private: https://web.archive.org/web/20200309014811/https://support.google.com/youtube/answer/6336092 There's currently no way to change this but feel free to share your thoughts about this using the Send Feedback tool: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644"}

[{'client': 'TDragon1020', 'datetime': '2020-04-01T01:25:39.000Z', 'message': '@TeamYouTube I’m trying to figure out how to make any videos I click like on to show up as public. Right now it’s set to public', 'tweet_ID': '1245160363190112261'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-04-01T01:25:39.000Z', 'duration': '00:34:07.0', 'messageCount': '2', 'sessionID': '8xgKD8fM6lf5sauOUBeD'}

{'doc_id': '1469', 'turn': '2', 'tweet_ID': '1244363088561922050', 'url': 'https://web.archive.org/web/20200331034729/https://www.godaddy.com/system-status', 'url_utterance': '@robbieann4 Hi there. Thanks for reaching out. We are aware of an issue with our Workspace email and are working to resolve it. You can monitor the status of this issue at https://web.archive.org/web/20200331034729/https://www.godaddy.com/system-status I do apologize for any inconvenience this might be causing you. ^Kristy'}

[{'client': 'robbieann4', 'datetime': '2020-03-29T19:47:36.000Z', 'message': '@GoDaddy Did your email go down? I can’t receive any incoming mail and when I try and log into “https://t.co/7YlrunsjhB‚Äù webmail, it takes me to a blank screen. Help!', 'tweet_ID': '1244350515594526726'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2020-03-29T19:47:36.000Z', 'duration': '03:43:52.0', 'messageCount': '2', 'sessionID': 'hAmde623ZFCg012lnKQB'}

{'doc_id': '8413', 'turn': '2', 'tweet_ID': '1156680070049804288', 'url': 'https://help.dropbox.com/files-folders/share/create-file-request', 'url_utterance': '@scottrageous ...send them a shared link instead https://help.dropbox.com/files-folders/share/view-only-access . To request that they upload content to your account, you can send them a file request https://help.dropbox.com/files-folders/share/create-file-request . Thanks! 2/2'}

[{'client': 'scottrageous', 'datetime': '2019-07-31T21:28:45.000Z', 'message': "Hey @Dropbox, if I'm paying for a premium account, and I invite a collaborator (not premium) to a folder that I created, you should NOT subject them to storage limits that I'm paying extra for! That makes no sense!!", 'tweet_ID': '1156678106234662913'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2019-07-31T21:28:45.000Z', 'duration': '00:07:48.0', 'messageCount': '2', 'sessionID': 'k0fWTFRA432QevQiEb0t_2'}

{'doc_id': '1758', 'turn': '4', 'tweet_ID': '1242264145384407042', 'url': 'https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644', 'url_utterance': "@kufrzz Thanks for the screenshot – make sure that your browser is updated, and clear your cache & cookies: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 If it's happening on a different browser, send us a feedback report with these steps: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644 This helps us identify & fix issues!"}

[{'client': 'kufrzz', 'datetime': '2020-03-23T21:53:21.000Z', 'message': 'hi @TeamYouTube nte Menu For some reason moved to the left side Of the screen How do I move it to the right side ?', 'tweet_ID': '1242207835259363329'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T00:15:07.000Z', 'message': "@kufrzz Thanks for reaching out – we'd like to check this further for you. Mind sharing a screenshot of what you're seeing & can you also confirm which device you are using? Keep us posted!", 'tweet_ID': '1242243510612434951'}, {'client': 'kufrzz', 'datetime': '2020-03-24T01:13:11.000Z', 'message': "@TeamYouTube I use a PC and Google Chrome nIn addition, I use the Hebrew language which is written from right to left ... In English it is left to rightn(Don't know if it matters😅) link", 'tweet_ID': '1242258125241139201'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T21:53:21.000Z', 'duration': '03:43:46.0', 'messageCount': '4', 'sessionID': 'EHPXGSUV0mHQ6xHHfO2I_2'}

{'doc_id': '8065', 'turn': '2', 'tweet_ID': '1237441439216414720', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@JessicaHbner2 We can help with that. Please use this link to make a ticket: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *SR'}

[{'client': 'JessicaHbner2', 'datetime': '2020-03-10T18:12:48.000Z', 'message': "@RockstarSupport i need help, my email address got blocked and i forgot my password for gta 5, can't let it reset by email now, what can i do?", 'tweet_ID': '1237441290813538304'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-10T18:12:48.000Z', 'duration': '02:38:13.0', 'messageCount': '2', 'sessionID': '9yhRAcA6kqRts6WCzFYu'}

{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1138387439184166912', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@ChrisMcCarley13 Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'}

[{'client': 'ChrisMcCarley13', 'datetime': '2019-06-08T08:49:02.000Z', 'message': "Soooooo in the last week people have tried to access my; Facebook, Google, steam, discover card, and Uber accounts... Wonder if it's targeted, give up or I will find you. link", 'tweet_ID': '1137280362059632641'}]

{'company': 'Google', 'conversationDateTime': '2019-06-08T08:49:02.000Z', 'duration': '01:19:08.0', 'messageCount': '2', 'sessionID': 'kanGuszbyfKWwxDvQsFP_2'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1230605540440629251', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Owen86721340 If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *SR'}

[{'client': 'Owen86721340', 'datetime': '2020-02-20T21:28:49.000Z', 'message': '@RockstarSupport I bought a Great White Shark card and I haven’t gotten it can I get some help', 'tweet_ID': '1230605250106511360'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-20T21:28:49.000Z', 'duration': '00:01:10.0', 'messageCount': '2', 'sessionID': 'Z4xbfJZsjiNry3ulTVGz'}

{'doc_id': '2399', 'turn': '10', 'tweet_ID': '1243351934184108033', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@indieprice Can you try the link: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support where you can scroll further down on that page and select to submit a new request regarding a billing issue? What do you see after trying that?'}

[{'client': 'indieprice', 'datetime': '2020-03-26T17:58:34.000Z', 'message': 'Would love @Dropbox to stop charging me for a deleted account for a deleted email address!', 'tweet_ID': '1243235912202383361'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:05:41.000Z', 'message': '@indieprice Hi Catti. We are sorry to hear about that. Dropbox subscriptions are set to autorenew until they are cancelled. Would you like to contact us in regards to your charges on: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support so that we can assist through our Support Platform? Keep us posted!', 'tweet_ID': '1243237704625795077'}, {'client': 'indieprice', 'datetime': '2020-03-26T18:32:58.000Z', 'message': '@DropboxSupport I can’t sign in to get support if I no longer have an account. I’ve emailed about this before and I’m still being charged', 'tweet_ID': '1243244571737255941'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:50:12.000Z', 'message': '@indieprice If you scroll further down on the page: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support you will see the option to contact us in regards to a billing issue. Do you have that option?', 'tweet_ID': '1243248906999345152'}, {'client1': 'rae_a__1996', 'datetime': '2020-03-26T20:31:08.000Z', 'message': '@DropboxSupport @indieprice She’s already done this. Talked to a real person. They said they’d reimburse her and stop charging her monthly but it never happened. Let’s make it happen, shall we?', 'tweet_ID': '1243274306953441280'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T20:59:55.000Z', 'message': '@rae_a__1996 Do you have the ticket number for that interaction so we can track it under our Support Platform? Thanks!', 'tweet_ID': '1243281551338725381'}, {'client': 'indieprice', 'datetime': '2020-03-26T23:32:30.000Z', 'message': '@DropboxSupport @rae_a__1996 10336073', 'tweet_ID': '1243319949554139136'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T23:51:08.000Z', 'message': "@indieprice We appreciate you providing us the ticket number! As it appears to be closed, could you please open a new one and let us know the ticket number for that. We'll immediately assign an agent to it and help further. Thank you!", 'tweet_ID': '1243324639402758144'}, {'client': 'indieprice', 'datetime': '2020-03-27T01:15:29.000Z', 'message': '@DropboxSupport How do I do that? I tried emailing earlier today and received an automated message that it was going to an unmonitored inbox', 'tweet_ID': '1243345866204811270'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-26T17:58:34.000Z', 'duration': '07:41:02.0', 'messageCount': '10', 'sessionID': 'qOCDvRAaW18Su6CJBohA_3'}

{'doc_id': '1145', 'turn': '2', 'tweet_ID': '1242922928276230144', 'url': 'https://web.archive.org/web/20200309031849/https://support.google.com/youtube/answer/3367684', 'url_utterance': "@BarryB64 If a third party content is identified in the live stream, it may be taken down. There's more info about live streaming restrictions here: https://web.archive.org/web/20200402000315/https://support.google.com/youtube/answer/2853834 Also, check out this Help center to find out how it works: https://web.archive.org/web/20200309031849/https://support.google.com/youtube/answer/3367684 Hope this helps!"}

[{'client': 'BarryB64', 'datetime': '2020-03-25T20:30:23.000Z', 'message': "@YouTube I hope someone can help me. I hope you don't mind; however, I am feeling a little frustrated. The problem is, I am not seeing where I did anything wrong.xa0 The title refers to a recent news headline and I said nothing that's derogative. (Part 1/2)", 'tweet_ID': '1242911731694874626'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-25T20:30:23.000Z', 'duration': '01:43:56.0', 'messageCount': '2', 'sessionID': 'jFbUeP9H7TJfx5J7QfEY_2'}

{'doc_id': '2281', 'turn': '2', 'tweet_ID': '1216023213295243265', 'url': 'https://web.archive.org/web/20200407035407/https://www.godaddy.com/help/contact-us', 'url_utterance': '@JodieMakeup Hi Jodie, You should be able to cancel the plan following these steps: https://web.archive.org/web/20191007110729/https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468 If you continue to have issues please contact our live support: https://web.archive.org/web/20200407035407/https://www.godaddy.com/help/contact-us ^Lisi'}

[{'client': 'JodieMakeup', 'datetime': '2020-01-11T08:05:35.000Z', 'message': 'Hiya @GoDaddy @GoDaddyHelp I am struggling to cancel a marketing trial on the website. It’s saying the trial renews but I’d like to cancel it. Please can you help me with this?? 🔍💻', 'tweet_ID': '1215907592792350720'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2020-01-11T08:05:35.000Z', 'duration': '07:39:26.0', 'messageCount': '2', 'sessionID': 'MgI8TLrg40URFme8rRuv_2'}

{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1138387439184166912', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@ChrisMcCarley13 Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'}

[{'client': 'ChrisMcCarley13', 'datetime': '2019-06-08T08:49:02.000Z', 'message': "Soooooo in the last week people have tried to access my; Facebook, Google, steam, discover card, and Uber accounts... Wonder if it's targeted, give up or I will find you. link", 'tweet_ID': '1137280362059632641'}]

{'company': 'Google', 'conversationDateTime': '2019-06-08T08:49:02.000Z', 'duration': '01:19:08.0', 'messageCount': '2', 'sessionID': 'kanGuszbyfKWwxDvQsFP'}

{'doc_id': '2268', 'turn': '4', 'tweet_ID': '1240014556337803265', 'url': 'https://web.archive.org/web/20200407025805/https://www.southwest.com/rapidrewards/points-center?clk=GSUBNAV-RR-BUYPOINTS', 'url_utterance': "@babycoyle Of course, Alyssa. If you're interested, you could also purchase the difference in points (2,000 Rapid Reward Points minimum purchase) here: https://web.archive.org/web/20200407025805/https://www.southwest.com/rapidrewards/points-center?clk=GSUBNAV-RR-BUYPOINTS -Tori"}

[{'client': 'babycoyle', 'datetime': '2020-03-17T20:28:16.000Z', 'message': 'Dear @SouthwestAir, how can I get 328 points within two days? So close to being able to book a flight. 😭', 'tweet_ID': '1240012094814269440'}, {'agent': 'SouthwestAir', 'datetime': '2020-03-17T20:31:21.000Z', 'message': "@babycoyle Hey, Alyssa. We're sorry to hear that you're so close to booking a reservation in points. Our current offers for accruing points do not have a turn around time of a couple of days. You can see here: https://web.archive.org/web/20200407025723/https://www.southwest.com/rapidrewards/how-to-earn?clk=GSUBNAV-RR-EARN some options on how to earn Rapid Reward points. -Tori", 'tweet_ID': '1240012870818992129'}, {'client': 'babycoyle', 'datetime': '2020-03-17T20:33:30.000Z', 'message': '@SouthwestAir Wah. Thank you. 💔', 'tweet_ID': '1240013411502751745'}]

{'company': 'SouthwestAir', 'conversationDateTime': '2020-03-17T20:28:16.000Z', 'duration': '00:09:47.0', 'messageCount': '4', 'sessionID': '6APv0n8IbQ71aZmmpwpn_2'}

{'doc_id': '1549', 'turn': '10', 'tweet_ID': '1242870895179378688', 'url': 'https://web.archive.org/web/20200331131349/https://helpx.adobe.com/in/premiere-pro/kb/troubleshoot-MTS-files.html', 'url_utterance': '@twit_enzovideos Sorry for the trouble. I researched and found an article that shows how to troubleshoot when you get importing errors. Check this here: https://web.archive.org/web/20200331131349/https://helpx.adobe.com/in/premiere-pro/kb/troubleshoot-MTS-files.htmln Let us know if you have any questions. ^Kartika'}

[{'client': 'twit_enzovideos', 'datetime': '2020-03-25T13:13:33.000Z', 'message': '@AdobeCare Hi, I’ve got a problem with my Adobe’s softwares :nMy GoPro hero 2014’s videos cannot being imported whereas those files are in .mp4 !nWhat have I do to ?n(it’s been a long time I don’t use it with premiere pro but it was working before). link', 'tweet_ID': '1242801796973813766'}, {'agent': 'AdobeCare', 'datetime': '2020-03-25T14:18:28.000Z', 'message': "@twit_enzovideos Hi Enzo, thanks for writing in. Can you provide your system specs (OS, CPU, RAM, GPU)? Also, which exact version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053?page=1nLet us know, we're here to help.^Kartika", 'tweet_ID': '1242818133804662787'}, {'client': 'twit_enzovideos', 'datetime': '2020-03-25T14:26:15.000Z', 'message': '@AdobeCare Windows 10, i7 4770 16gb ram gtx 970, premiere pro is up to date', 'tweet_ID': '1242820094658519040'}, {'agent': 'AdobeCare', 'datetime': '2020-03-25T14:50:46.000Z', 'message': "@twit_enzovideos I see! Could you share the type of media files you're trying to import (codec/format, frame rate, frame size)? Thanks.^Kartika", 'tweet_ID': '1242826264475566081'}, {'client': 'twit_enzovideos', 'datetime': '2020-03-25T14:54:08.000Z', 'message': '@AdobeCare Gopro record : link', 'tweet_ID': '1242827110907031552'}, {'agent': 'AdobeCare', 'datetime': '2020-03-25T15:58:58.000Z', 'message': '@twit_enzovideos Thanks for providing the info. You can try changing the extension. Before importing the file, change the filename extension from MP4 to MOV or AVI. Let us know if it helps.^Kartika', 'tweet_ID': '1242843426686668803'}, {'client': 'twit_enzovideos', 'datetime': '2020-03-25T16:01:40.000Z', 'message': '@AdobeCare Not working... same error', 'tweet_ID': '1242844106293993473'}, {'agent': 'AdobeCare', 'datetime': '2020-03-25T17:15:03.000Z', 'message': "@twit_enzovideos Uh oh! Could you try transcoding your files and save it in a different format. I'd recommend you to use third-party software like HandBrake for transcoding. I researched this and found an article that may help you with this error: https://www.mediacollege.com/adobe/premiere/pro/troubleshooter/unsupported-compression-format.htmln1/2", 'tweet_ID': '1242862574615572480'}, {'client': 'twit_enzovideos', 'datetime': '2020-03-25T17:18:34.000Z', 'message': '@AdobeCare It may works if I transcode but it is not really a normal and fast way...nDon’t you have another solution ?nIt was working before !', 'tweet_ID': '1242863457864527872'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-25T13:13:33.000Z', 'duration': '09:15:03.0', 'messageCount': '10', 'sessionID': 'A32v58I84kjf6rgOUsmN_2'}

{'doc_id': '8443', 'turn': '4', 'tweet_ID': '1242481682118324226', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Borankayy Please open a ticket and we would be happy to help you personally: https://support.rockstargames.com/categories *SR'}

[{'client': 'Borankayy', 'datetime': '2020-03-24T15:53:39.000Z', 'message': '@RockstarSupport hi whenever I open gta 5 on my ps4 I receive the error" files required to play gta online could not be downloaded from the rockstar games service" please help', 'tweet_ID': '1242479702851215360'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-24T15:55:07.000Z', 'message': '@Borankayy If you are experiencing connection issues, please try our steps located here: https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4 *SR', 'tweet_ID': '1242480070381441024'}, {'client': 'Borankayy', 'datetime': '2020-03-24T15:59:32.000Z', 'message': '@RockstarSupport I tried all of these steps but my issue is not solved', 'tweet_ID': '1242481182597513216'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-24T15:53:39.000Z', 'duration': '00:07:52.0', 'messageCount': '4', 'sessionID': 'RKT5OdAIRS86qYJtrz6C_2'}

{'doc_id': '2399', 'turn': '7', 'tweet_ID': '1233106928504578048', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@lswilburncpa Hi there, welcome back! We do offer different tiers of support depending on each plan, as well as on social media. They are all listed at https://web.archive.org/web/20200407112308/https://www.dropbox.com/support We have in the meantime replied to your DMs. Thanks!'}

[{'client': 'lswilburncpa', 'datetime': '2020-02-27T14:54:51.000Z', 'message': 'I have been a LOYAL @Dropbox user since 2008 and invited over 200+ clients to join as well. Not once have I asked them for ANY assistance. This year changes were made in our firm and for the first time in 12 years I needed their help. Only to find out that they offer NOTHING!', 'tweet_ID': '1233042818085609472'}, {'client': 'lswilburncpa', 'datetime': '2020-02-27T14:55:40.000Z', 'message': "@Dropbox Their response to me is this:nHi, thanks for getting in touch with us.nIf it were possible for us to call you, we would in a heartbeat. However, we're only bound to receive calls directly from our Dropbox Business admins.", 'tweet_ID': '1233043025187803136'}, {'client': 'lswilburncpa', 'datetime': '2020-02-27T14:57:03.000Z', 'message': '@Dropbox SERIOUSLY?!? After being with you for 12 years and adding over 200 people to your business you are going to punish me for not paying for the top tier of your service?!?! ADIOS!', 'tweet_ID': '1233043372258078721'}, {'client': 'lswilburncpa', 'datetime': '2020-02-27T14:58:08.000Z', 'message': "@Dropbox The only reason I don't pay for the top tier is because I don't need the space and for 12 years I haven't needed ANY support. I am MINDBLOWN!!!", 'tweet_ID': '1233043643574996997'}, {'agent': 'DropboxSupport', 'datetime': '2020-02-27T15:08:28.000Z', 'message': "@lswilburncpa We're sorry for any frustration this might have caused. We only provide phone support for team admins under Business subscriptions. You may have a look at your available support here: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support If you wish for us to help troubleshoot the issue here, let us know.", 'tweet_ID': '1233046246543314946'}, {'client': 'lswilburncpa', 'datetime': '2020-02-27T18:59:59.000Z', 'message': "@DropboxSupport So, because I didn't need any of the features of the business subscription, I am SOL when I need support?!?! Can't I just pay you for support when I need it or something? You have to have a better solution to this issue.", 'tweet_ID': '1233104507380301824'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-02-27T14:54:51.000Z', 'duration': '04:14:45.0', 'messageCount': '7', 'sessionID': 'PKfmLLyGloM62VhLXgpe_2'}

{'doc_id': '2107', 'turn': '2', 'tweet_ID': '1239850585333149697', 'url': 'https://web.archive.org/web/20200405025736/https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background', 'url_utterance': '@Narelle_NZ Hi Narelle, we have some options for you. The first one is the Touch Up My Appearance option: https://web.archive.org/web/20200401215514/https://support.zoom.us/hc/en-us/articles/115002595343-Touch-Up-My-Appearance The second option is the virtual background feature: https://web.archive.org/web/20200405025736/https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background'}

[{'client': 'Narelle_NZ', 'datetime': '2020-03-17T05:15:59.000Z', 'message': "Do you know what @zoom_us needs?... FILTERS! What's the point of working from home if you feel like you need to wear makeup!! link", 'tweet_ID': '1239782509828812800'}]

{'company': 'zoom_us', 'conversationDateTime': '2020-03-17T05:15:59.000Z', 'duration': '04:30:30.0', 'messageCount': '2', 'sessionID': 'PYQW55kg3YO1FPT2HcDz_2'}

{'doc_id': '0366', 'turn': '4', 'tweet_ID': '1244577157369733121', 'url': 'https://web.archive.org/web/20190926062109/https://helpx.adobe.com/in/photoshop/system-requirements.html', 'url_utterance': '@littleastr0 Hi Christopher, thanks for the update. Which operating system you are on now (Windows/Mac)? Are you able to use any other Adobe application on your machine? Also, please check the minimum system requirements for Photoshop: https://web.archive.org/web/20190926062109/https://helpx.adobe.com/in/photoshop/system-requirements.html ^Mohit'}

[{'client': 'littleastr0', 'datetime': '2020-03-29T16:23:01.000Z', 'message': "@AdobeCare I just installed photoshop via creative cloud on an enterprise account. I can't do anything on it. None of the menu options respond, such as creating a new file? Why isn't this working? link", 'tweet_ID': '1244299032270458880'}, {'agent': 'AdobeCare', 'datetime': '2020-03-30T07:08:26.000Z', 'message': '@littleastr0 Hi there, sorry to hear about this. Would you mind enabling the Legacy Compositingxa0option in Performance preferences? Choosexa0Preferences > Performance, selectxa0Legacy Compositing. Quit and relaunch Photoshop. Let us know if that helps. Thanks, ^AK', 'tweet_ID': '1244521853806424064'}, {'client': 'littleastr0', 'datetime': '2020-03-30T10:16:24.000Z', 'message': "@AdobeCare That didn't do anything.", 'tweet_ID': '1244569157665992704'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-29T16:23:01.000Z', 'duration': '00:17:59.0', 'messageCount': '4', 'sessionID': 'DTgN9efoKZKaUodUqb9u'}

{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1232436386545799168', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@ryan00184627 If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *SR'}

[{'client': 'ryan00184627', 'datetime': '2020-02-25T22:44:30.000Z', 'message': '@RockstarSupport I payed 50 dollars in the gta game and I did not get any gta$. What do I do?', 'tweet_ID': '1232436234888237056'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-25T22:44:30.000Z', 'duration': '00:00:36.0', 'messageCount': '2', 'sessionID': '0OmL0dPbBqujehyoM33a_2'}

{'doc_id': '2399', 'turn': '2', 'tweet_ID': '1243237704625795077', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@indieprice Hi Catti. We are sorry to hear about that. Dropbox subscriptions are set to autorenew until they are cancelled. Would you like to contact us in regards to your charges on: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support so that we can assist through our Support Platform? Keep us posted!'}

[{'client': 'indieprice', 'datetime': '2020-03-26T17:58:34.000Z', 'message': 'Would love @Dropbox to stop charging me for a deleted account for a deleted email address!', 'tweet_ID': '1243235912202383361'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-26T17:58:34.000Z', 'duration': '13:15:24.0', 'messageCount': '2', 'sessionID': 'Vu3ojWyehx5PZkPXCmbR'}

{'doc_id': '1178', 'turn': '2', 'tweet_ID': '1242589540398891010', 'url': 'https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050', 'url_utterance': "@WeeklyTvTips Hmm, try clearing your browser's cache & cookies with these steps: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 Also, try using a different browser/device or Incognito mode and see if that makes a difference. If the issue persists, send us more details/screenshots, so we can further check this out."}

[{'client': 'WeeklyTvTips', 'datetime': '2020-03-24T22:11:01.000Z', 'message': '@TeamYouTube hey team YouTube, I have many issues but one I will address is my scheduled videos, my live streams are scheduled and something happened so every time I try to go live to the video, the stream doesn’t start. What’s the problem here?', 'tweet_ID': '1242574668965580804'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-24T22:11:01.000Z', 'duration': '01:20:58.0', 'messageCount': '2', 'sessionID': 'AM4LfuhQt1JpKjXfaCZN'}