Issue Description
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14.5k
| Assignment group
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|---|---|
windows account locked windows account locked | GRP_0 |
abended job in job_scheduler: Job_1142 received from: [email protected]_x000D_
_x000D_
abended job in job_scheduler: Job_1142 at 08/09/16 00:07:26 | GRP_9 |
internet explorer _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
i need help installing the lauacyltoe hxgaycze internet explorer._x000D_
_x000D_
_x000D_
| GRP_0 |
erp access issue system (SID_34, SID_37, SID_39, SID_38, hrp, other ?): SID_34
enter user id of user having the issue: user hghjnlabel in locked we needs to release user or reset password
transaction code(s) the user needs or was working with:
describe the issue:
if you are getting a "not authorized" message, recreate the condition then do /nsu53 and attach result to the ticketing_tool ticket.
provide access the same as this other user: | GRP_2 |
abended job in job_scheduler: Job_549 received from: [email protected]_x000D_
_x000D_
abended job in job_scheduler: Job_549 at 08/08/16 23:22:25 | GRP_8 |
abended job in job_scheduler: bkwin_search_server_prod_daily received from: [email protected]_x000D_
_x000D_
abended job in job_scheduler: bkwin_search_server_prod_daily at 08/08/16 23:16:25 | GRP_8 |
abended job in job_scheduler: SID_50filesys received from: [email protected]_x000D_
_x000D_
abended job in job_scheduler: SID_50filesys at 08/08/16 23:03:25 | GRP_8 |
abended job in job_scheduler: Job_1305 received from: [email protected]_x000D_
_x000D_
abended job in job_scheduler: Job_1305 at 08/08/16 22:43:25 | GRP_9 |
unable to login to skype unable to login to skype | GRP_0 |
need to upgrade the outlook name:dehnfyru
language:
browser:microsoft internet explorer
email:[email protected]
customer number:
telephone:
summary:need to upgrade the outlook 2013 | GRP_27 |
company\orshop_floor_app locked out for too many tries of wrong password multiple computers use the same log in. company\orshop_floor_app locked out | GRP_0 |
Job_2049e:was running longer than 30 minutes,kirtyled and rerun received from: [email protected]_x000D_
_x000D_
abended job in job_scheduler: Job_2049e at 08/08/16 22:00:26 | GRP_6 |
delete sto 5018072616 & 5018966647 from: johthryugftyson hu _x000D_
sent: tuesday, august 09, 2016 6:16 am_x000D_
to: nwfodmhc exurcwkm_x000D_
cc: qgrbnjiu hidzlfma_x000D_
subject: fw: delete sto 5018072616 & 5018966647 _x000D_
_x000D_
it help,_x000D_
_x000D_
we need delete both sto 5018072616 & 5018966647 , but get same error message as screen below._x000D_
_x000D_
now we block them to avoid unnessary dn to be created._x000D_
_x000D_
please help check how we can delete them, | GRP_18 |
ticket update for pmqansex nvihmbwc from: rakthyesh ramdntythanjesh
sent: tuesday, august 09, 2016 6:02 am
to: ugyothfz ugrmkdhx
cc: pmqansex nvihmbwc
subject: ticket_no1520236-create email account for employee gzwasqoc gadisyxr
good morning safrgyynjit,
user called to service desk and requested to expedite the issue, kindly take this request on priority and assist user.
kind | GRP_0 |
inquiry on etime login inquiry on etime login | GRP_0 |
shop floor pc locked : coshopfloor3 shop floor pc locked : coshopfloor3 | GRP_0 |
symantec endpoint encryption page-unable to login symantec endpoint encryption page-unable to login | GRP_0 |
abended job in job_scheduler: Job_1320 received from: [email protected]_x000D_
_x000D_
abended job in job_scheduler: Job_1320 at 08/08/16 19:46:28 | GRP_9 |
abended job in job_scheduler: bkwin_HostName_768_inc received from: [email protected]_x000D_
_x000D_
abended job in job_scheduler: bkwin_HostName_768_inc at 08/08/16 19:29:27 | GRP_5 |
multiple processes are showing down on HostName_1288-hana-SID_59 since 7:05 pm on 08/08 et multiple processes are showing down on HostName_1288-hana-SID_59 since 7:05 pm on 08/08 et_x000D_
process hdbnameserver is not running_x000D_
process hdbxsengine is not running_x000D_
process hdbpreprocessor is not running_x000D_
process hdbcompileserve is not running_x000D_
process hdbindexserver is not running_x000D_
process hdb.erpSID_59_hdb0 is not running_x000D_
| GRP_14 |
zdis discounts do not appear zdis discounts are not applying and should be. zdis isn't even showing as a condition and should be. this is causing incorrect sales orders and orders to be placed on hold. _x000D_
please see the following sales orders. _x000D_
35892987. _x000D_
35891192 items 20 and 50-80. _x000D_
quote 3116213902 items 20 & 40. | GRP_13 |
us25- dedicated hr_tool clock in for hourly employees
received from: [email protected]
please add the appropriate options for the following hourly employees who have dedicated computers to clock "in" and "out" with hr_tool at their desks and laptops:
us25 -zjihgovn cqxahony 33288
us25 -dpuifqeo eglwsfkn 27125
us25 -ihlsmzdn cnhqgzwt 27230
us25-ewgihcnz vdjqoeip 62605
us25 -moxnqszg zgdckste 63856
us25 -bghrbie crhyley 27164
if i may be of further assistance please feel free to contact me at any time.
wvngzrca sfmrzdth, phr
human resources manager
us_plant/usa, nc
[email protected]<mailto:[email protected]>
| GRP_0 |
access needed to vmsliazh ltksxmyv in us_plant.
received from: [email protected]
user debtgyrur had access to the us_plant vmsliazh ltksxmyv HostName_1262 to do downloads fzwxitmen jwvuasft daily. today that access seems to be broken. please restore aerp. i am usaing whatever approvals are required to restore this connection immediately. it is causing a shutdown to the production process and needs to be immediately addressed.
| GRP_1 |
windows password reset windows password reset | GRP_0 |
user wanted to check if there are discounts on microsoft products. user wanted to check if there are discounts on microsoft products. | GRP_0 |
hr_tool e time issue hr_tool e time issue
name:wvngzrca sfmrzdth
language:
browser:microsoft internet explorer
email:[email protected]
customer number:
telephone:
summary:do i request e-time computer access from it? for team members who are assigned a computer? | GRP_0 |
Job_1953d was running longer than 30 minutes kirtyled and rerun received from: [email protected]_x000D_
_x000D_
abended job in job_scheduler: Job_1953d at 08/08/16 16:20:26 | GRP_6 |
contract management employee publication_p2016-07-24-16-00-04 contract management employee publication_p2016-07-24-16-00-04 | GRP_9 |
collaboration_platform is asking me to login at each page. please assist with keeping my account logged in. | GRP_0 |
HostName_1178 : the status on HostName_1178.company.com.status is not as expected (3 (red)) HostName_1178 : the status on HostName_1178.company.com.status is not as expected (3 (red)) | GRP_12 |
xp pc in lab hooked to microscope gets a bsod on login. xp pc in lab hooked to microscope gets a bsod on login. | GRP_3 |
the terminate action for johthryu chmielewski has completed. from: rlgmiuwt dfpqxbgm [mailto:system@hr_tool.com]
sent: monday, august 08, 2016 8:04 pm
to: nwfodmhc exurcwkm
subject: amar - the terminate action for johthryu chmielewski has completed.
hello ,
a termination for johthryu chmielewski, 1156177031, effective 08/05/2016 has been approved.
click the link to view.
| GRP_2 |
unable to map a printer unable to map a printer | GRP_0 |
reset password for [email protected] reset password for [email protected] | GRP_0 |
erp-powder interface not working erp-powder interface not working. | GRP_45 |
change erp printer please change my erp printer (hrp- hcm production) to usa fm0006._x000D_
| GRP_0 |
unable to see crm add-in in outlook unable to see crm add-in in outlook | GRP_0 |
having trouble with my password accessing the portal. name:upajtkbn wzyspovl
language:
browser:microsoft internet explorer
email:[email protected]
customer number:
telephone:
summary:having trouble with my password accessing the portal. | GRP_0 |
unable to connect to outlook. microsoft outlook - all morning it shows either trying to connect or gives me an error about not being able to connect to the server. i have emails from this morning still sitting in my outbox that i cannot get to send. and no new emails coming in. i have rebooted outlook twice and my whole system once with no success. | GRP_0 |
outlook calendar _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello,_x000D_
_x000D_
my outlook calendar shows "no information" when someone tries to schedule a meeting with me using the scheduling assistant. how can i fix that?_x000D_
_x000D_
_x000D_
_x000D_
_x000D_
_x000D_
| GRP_0 |
unable to save attachments from business_client unable to save attachments from business_client | GRP_0 |
windows password reset windows password reset | GRP_0 |
unable to login to one time
name:wvngzrca sfmrzdth
language:
browser:microsoft internet explorer
email:[email protected]
customer number:
telephone:
summary:i have had and still have issues with sf loading. it is just a white page. can you advise?
| GRP_0 |
vmax disk failed on df-8b-c the monitor is the disk failed? on df-8b-c-0/000192604484/localhost is outside expected limits (true = true) | GRP_8 |
rounding concerns for mexico. please assign ticket to rabhtuikurtyar tammineni znet should not be applied to zcnc, zcnp or manual condition for 1108. | GRP_13 |
account locked out : trust relationship issue account locked out : trust relationship issue | GRP_0 |
engineering tool system not able to enter customer details in engineering_tool system | GRP_0 |
unable to hear any audio from skype unable to hear any audio from skype | GRP_26 |
mii is not responding:orders can not be scanned out, system is locking up, or giving error (see below) there was a technical error. <br> please try again. <br> if the problem persists please notify an administrator <br> error:the following error occured while processing the request :[object object] status: error error: internal server error_x000D_
_x000D_
operator have rebooted computer multiple times. karghyuen | GRP_41 |
password reset and login issues in collaboration_platform. password reset and login issues in collaboration_platform. | GRP_0 |
employee's password for etime is not working please issue new password for etime access for employee gyweclbt oahmgpfy, ee#636130 aerp. | GRP_0 |
release of device _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
please release this device from quarantine_x000D_
_x000D_
from: microsoft outlook_x000D_
sent: monday, august 8, 2016 11:20 am_x000D_
to: qpixeudn rjlziysd <[email protected]>_x000D_
subject: your mobile device is temporarily blocked from synchronizing using exchange activesync until your administrator usas it access._x000D_
_x000D_
_x000D_
your mobile device is temporarily blocked from accessing content via exchange activesync because the mobile device has been quarantined. you don't need to take any action. content will automatically be downloaded as soon as access is usaed by your administrator._x000D_
_x000D_
please ignore the above paragraph. we cannot change it or delete it._x000D_
_x000D_
special note 30-jan-2015: the microsoft outlook app for ios and android released yesterday is not currently approved software for accessing company e-mail. until it is uacyltoe hxgayczeed and approved, please consider using one of the other (1) the embedded e-mail software in your mobile device (2) the browser on your mobile device or (3) the microsoft owa app published for your mobile device platform._x000D_
_x000D_
beginning 01-mar-2012 employees, with supervisor approval, may use personally owned mobile devices to access outlook email. company is moving forward and providing the opportstorage_product for our employees to use specified personally owned devices to allow for productivity improvement and enable work-life balance. this is an addition to the policy for company owned devices._x000D_
_x000D_
currently approved handheld devices can be found in this policy:_x000D_
_x000D_
wireless mobility technical document <_x000D_
_x000D_
the above policy will be updated as other devices are approved for use._x000D_
_x000D_
if you own an approved device and would like to take advantage of this opportstorage_product you can submit a ticketing_tool ticket <"https:/company.ticketing_tool.com/incident.do?sysparm_stack=incident_list.do&sys_id=-1&sysparm_query=incident.do?sys_id=-1&sysparm_template=mobile> to the it global support center (gsc). if it is a personally owned device, you need to attach the agreement form found in the wireless mobility standard procedure. this agreement must be signed by you and your next level supervisor and provided to the gsc prior to a ticket being entered. you can attach the signed form to the ticket or send the signed form to the gsc and they will attach it._x000D_
_x000D_
any ticket without the signed form will be cancelled. you have 2 weeks to process and submit the form before your device will be denied (deleted from quarantine)._x000D_
_x000D_
wireless mobility standard procedure <_x000D_
_x000D_
information about your mobile device:_x000D_
device model:_x000D_
_x000D_
iphone8c1_x000D_
_x000D_
device type:_x000D_
_x000D_
iphone_x000D_
_x000D_
device id:_x000D_
_x000D_
r6ufpmv1sd4uSID_7839t39l7gfkk_x000D_
_x000D_
device os:_x000D_
_x000D_
ios 9.3.3 13g34_x000D_
_x000D_
device user agent:_x000D_
_x000D_
apple-iphone8c1/1307.34_x000D_
_x000D_
device imei:_x000D_
_x000D_
exchange activesync version:_x000D_
_x000D_
16.0_x000D_
_x000D_
device access state:_x000D_
_x000D_
quarantined_x000D_
_x000D_
device access state reason:_x000D_
_x000D_
global_x000D_
_x000D_
_x000D_
sent at 8/8/2016 3:20:18 pm to [email protected]<mailto:[email protected]>._x000D_
_x000D_
_x000D_
| GRP_0 |
unable to login to outlook and skype unable to login to outlook and skype | GRP_0 |
erp access issue system (SID_34, SID_37, SID_39, SID_38, hrp, other ?): SID_34_x000D_
_x000D_
enter user id of user having the issue: mitctdrhb_x000D_
_x000D_
transaction code(s) the user needs or was working with:logon_x000D_
_x000D_
describe the issue: changed password using password manager, unable to log into erp_x000D_
_x000D_
if you are getting a "not authorized" message, recreate the condition then do /nsu53 and attach result to the ticketing_tool ticket._x000D_
_x000D_
provide access the same as this other user: | GRP_2 |
ess password reset request misplaced password, ad password reset needed | GRP_0 |
unlock account email in cell phone the user ricagthyr doflefne id:noggtyuerp hello team,_x000D_
_x000D_
could you please unlock account email in cell phone the user [email protected] id:noggtyuerp_x000D_
_x000D_
| GRP_0 |
skype im not logging in stuck at logging in._x000D_
personal certificate error | GRP_27 |
issue while connecting though telecom_vendor_3 gprs sim _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello,_x000D_
_x000D_
i am facing an issue while connecting telecom_vendor_3 gprs network._x000D_
pl look into the same._x000D_
_x000D_
| GRP_0 |
reset the password for on erp / production / hcm locked out of erp SID_34 not set up in password_management_tool getting an error unable to find account for user ginemkl when logging into password_management_tool. _x000D_
_x000D_
please notify wptbgchj jutpdcqf once account is unlocked_x000D_
_x000D_
_x000D_
_x000D_
| GRP_0 |
reset passwords for kevguind l gineman using password_management_tool password reset. the | GRP_17 |
goods receipt issue hello, on po5616641196 the po was created for 10 rolls of paper with a price of £19.36 each. this price has not been changed in the purchase order but the goods receipt has been booked in for a total amount of £367.84. i have asked about this with the uk warehouse and they are not sure it's possible to goods receipt at a different value. can you see what has caused this? | GRP_29 |
abended job in job_scheduler: Job_2021b received from: [email protected]_x000D_
_x000D_
abended job in job_scheduler: Job_2021b at 08/08/16 10:10:27 | GRP_6 |
job qeue from the engg application stopped the job qeue processor of the engg stopped and needs to be restarted. please forward to the engg group. | GRP_58 |
windows account locked out windows account locked out | GRP_0 |
my docking station is not charging my computer i've checked all the plugs and it's still not charging my computer. | GRP_0 |
issues with lean tracker issues with lean tracker | GRP_27 |
password reset password reset | GRP_0 |
unable to launch outlook after changing the password unable to launch outlook after changing the password | GRP_0 |
unlock csvlijud jzhnkclo unlock csvlijud jzhnkclo
pc name : rrsp04479
contact name :
user id ;
.\administrator
| GRP_3 |
unable to login to windows // account locked unable to login to windows // account locked | GRP_0 |
unable to log into hr_tool i get directed to a hr_tool logon page instead of directly getting authenticated with sso._x000D_
see attachments _x000D_
_x000D_
_x000D_
_x000D_
_x000D_
| GRP_0 |
i cannot make a skype meeting, every time it errors out stating that skype is not running. i cannot make a skype meeting, every time it errors out stating that skype is not running. | GRP_3 |
shagfferon called to reset password for user :bregtnnl shagfferon called to reset password for user :bregtnnl | GRP_0 |
reset the password for robhyertyj l shipping_tool on erp / production / bw i have not used this in quite awhile and it will not let me in with my current password. | GRP_0 |
browser issue : collaboration_platform not loading browser issue : collaboration_platform not loading | GRP_0 |
erp SID_34 password reset erp SID_34 password reset | GRP_0 |
circuit outage: vogelfontein, south africa mpls circuit is down at 8:14 am et on 08/08 what type of outage: _____network ___x__circuit _____power (please specify what type of outage)_x000D_
_x000D_
1. top 23 cert site ? ___no______ (yes/no/na) _x000D_
_x000D_
2. when did it start ? __________8:14 am et on 08/08____________x000D_
_x000D_
3. scheduled maintenance ( power) ? ___no____ (yes/no/na) company power _________ provider power __________x000D_
_x000D_
4. scheduled maintenance ( network) ? ___no____ (yes/no/na) company maint________ (yes/no) provider maint/ticket #__________________ _x000D_
_x000D_
5. does site have a backup circuit ? _____yes_ (yes/no/na) _x000D_
_x000D_
6. backup circuit active ? ____yes____ (yes/no/na) _x000D_
_x000D_
7. site contact notified (phone/email) ? ____yes_____ (yes/no/na) _x000D_
_x000D_
8. remote dial-in ? ___________ (yes/no/na) _x000D_
_x000D_
9. equipment reset ? ___________ (yes/no/na) _x000D_
_x000D_
10. verified site working on backup circuit ? _______ (yes/no/na) _x000D_
_x000D_
11. vendor ticket # ( global_telecom_1, verizon, telecom_vendor_1, telecom_vendor_2 ) _________________________ _x000D_
_x000D_
12. notified gsc ________ (yes/no/na) cert started ?________ (yes/no/na) _x000D_
_x000D_
13. additional diagnostics | GRP_8 |
access to vpn : user id : wijuiidl computer name ; lehl8516849_x000D_
access to vpn | GRP_34 |
unable to login to skype unable to login to skype | GRP_0 |
bex patch installation bex patch installation | GRP_0 |
supply_chain_software login issue supply_chain_software login issue | GRP_0 |
ingreso a business_client no puedo ingresar a business_client con mi contraseña. | GRP_0 |
need replacement monitor for coatncqulao qauighdpchine. need replacement monitor for coatncqulao qauighdpchine. | GRP_3 |
item numbers issue with the inwarehouse_tool forms for israel item numbers issue with the inwarehouse_tool forms for israel. | GRP_20 |
bqdlegnp lnphmsco's password has expired. please call him at please call bqdlegnp lnphmsco at to update his password. he cannot login to anything. | GRP_0 |
general enquiry general enquiry | GRP_0 |
time recording is not working
EU_tool - unable to connect to server. time recording in EU_tool does not work. EU_tool is installed on the user's pc.
telefon: | GRP_24 |
network problems (multiple applications are running slow) my home location is usa. whenever i come to us_plant, and connect to the network, my pc runs estorage_productly slow. all programdntys are slow._x000D_
_x000D_
how did you determine there are network problems ?_x000D_
_x000D_
is only erp slow ? (please use the quick ticket within the erp folder if only erp is running slow)_x000D_
_x000D_
are more than one transactions impacted?_x000D_
_x000D_
what erp server are you on (server name is located in the status bar at the bottom _x000D_
right of your screen) ?_x000D_
_x000D_
do other co-workers also notice slow response times in erp ?_x000D_
_x000D_
what other applications are running slow ? _x000D_
_x000D_
can you access your data files on the server ?_x000D_
_x000D_
any other comments or issues with other systems ? | GRP_0 |
oneteam sso not working i'm unable to log in to hr_tool/oneteam through the sso portal on the hub. whenever i click on the oneteam link in the portal i'm taken to a login screen instead of being logged directly into the system. i have tried clearing my browser cache and i've tried logging in using both ie and firefox. | GRP_73 |
company center does not show org 1101 after i changed my password i just changed my password and now my company center account does not show the option to choose 1101 in the sales org. login info: bfrgtonersp au45gdec22 | GRP_0 |
HostName_184- average (1 samples) disk free on /nfsbackup is now 2%, which is below the error threshold (5%) HostName_184- disk free on /nfsbackup is now 2%, which is below the error threshold (5%) out of total size 7000.0 gb | GRP_14 |
install pdf-mailer \kebogxzp difnjlkp install pdf-mailer \kebogxzp difnjlkp | GRP_24 |
reset the password for couskjgd uzojtkmh on windows login hi,
please unlock sebfghkasthian's account. (couskjgd uzojtkmh - wirftejas - [email protected])
| GRP_0 |
reset passwords for couskjgd uzojtkmh using password_management_tool password reset. hi, _x000D_
please unlock sebfghkasthian's (wiejas [email protected]) account._x000D_
| GRP_17 |
probleme mit rechner ewew8323531 \defekte fp sektoren \xosdfhbu gtbfkisl probleme mit rechner ewew8323531 \defekte fp sektoren \xosdfhbu gtbfkisl | GRP_24 |
requester: oqxdecus encxjoawjr: can you put usa-shop sw06 port23 on the vlan50? i'm trying to get a machine on the netwo _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hi suraj. can you put usa-shop sw06 port23 on the vlan50? i'm trying to get a machine on the network._x000D_
_x000D_
_x000D_
_x000D_
| GRP_4 |
unable to open collaboration_platform name:betshdy
language:
browser:microsoft internet explorer
email:[email protected]
customer number:
telephone:
summary:i cannot get collaboration_platform to open. it just sits and spins. | GRP_0 |
vip 2 - incorrect language in automated email message i received 2 emails (attached) for taking over a collaboration_platform for an employee who is no longer working at company._x000D_
1 message was in german, the other is portuguese (i think). | GRP_16 |
email delegation issues with [email protected] mailbox email delegation issues with [email protected] mailbox | GRP_26 |
urgent : need access to all roanoke drives for new machine user for mii implementation today
received from: [email protected]
all machines in roanoke have been changed to user login "roaghyunokepc" full access.
please add this user to all lrrsm03\departments aerp. production is down.
umzcxfah aoshpjiu
plant controller, us_plant
[email protected]
| GRP_12 |