Issue Description
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14.5k
Assignment group
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login issue -verified user details.(employee# & manager name)_x000D_ -checked the user name in ad and reset the password._x000D_ -advised the user to login and check._x000D_ -caller confirmed that he was able to login._x000D_ -issue resolved.
GRP_0
outlook _x000D_ _x000D_ received from: [email protected]_x000D_ _x000D_ hello team,_x000D_ _x000D_ my meetings/skype meetings etc are not appearing in my outlook calendar, can somebody please advise how to correct this?_x000D_ _x000D_ kind
GRP_0
cant log in to vpn _x000D_ _x000D_ received from: [email protected]_x000D_ _x000D_ hi_x000D_ _x000D_ i cannot log on to vpn_x000D_ _x000D_ best
GRP_0
unable to access hr_tool page unable to access hr_tool page
GRP_0
skype error skype error
GRP_0
unable to log in to engineering tool and skype unable to log in to engineering tool and skype
GRP_0
event: critical:HostName_221.company.com the value of mountpoint threshold for /oracle/SID_37/erpdata21/ event: critical:HostName_221.company.com the value of mountpoint threshold for /oracle/SID_37/erpdata21/sr3psa1d_7/sr3psa1d.data7,perpsr3psa1d,4524 is 98
GRP_1
ticket_no1550391- employment status - new non-employee [enter user's name] ticket_no1550391- employment status - new non-employee [enter user's name]
GRP_0
unable to disable add ins on outlook unable to disable add ins on outlook
GRP_0
ticket update on inplant_874773 ticket update on inplant_874773
GRP_0
engineering tool says not connected and unable to submit reports engineering tool says not connected and unable to submit reports
GRP_0
hr_tool site not loading page correctly hr_tool site not loading page correctly
GRP_0
unable to login to hr_tool to sgxqsuojr xwbesorf cards unable to login to hr_tool to sgxqsuojr xwbesorf cards
GRP_0
user wants to reset the password user wants to reset the password
GRP_0
unable to open payslips unable to open payslips
GRP_0
ticket update on inplant_874743 ticket update on inplant_874743
GRP_0
unable to login to company vpn received from: [email protected] hi, i am unable to login to company vpn website, trying to open a new session using the below link, but not able to get through pls help urgently as we are working from home tomorrow due to month end closing.
GRP_0
when undocking pc , screen will not come back when undocking pc , screen will not come back
GRP_3
erp SID_34 account locked erp SID_34 account locked
GRP_0
unable to sign into vpn unable to sign into vpn
GRP_0
unable to check payslips unable to check payslips
GRP_0
vpn issue _x000D_ _x000D_ received from: [email protected]_x000D_ _x000D_ hello helpdesk_x000D_ _x000D_ i am not able to connect vpn from home office. couple f hours ago i was connected, now it is not working anymore. getting a message that my session expired but if i click on the link, nothing happens._x000D_ _x000D_ [cid:[email protected]]_x000D_ _x000D_ *********************_x000D_ _x000D_ need help with your dynamics crm?_x000D_ click here<_x000D_ _x000D_ chat with a live agent regarding your dynamics crm questions now! click here<_x000D_ _x000D_ best
GRP_0
unable to connect to vpn unable to connect to vpn
GRP_0
user called for vendor phone number user called for vendor phone number
GRP_0
vpn not working received from: [email protected] hello, i'm not being able to connect to company network through the vpn. pls check. cc: sir-i am not being able to upload as a result of no company network.
GRP_0
erp SID_37 password reset erp SID_37 password reset
GRP_0
unable to login to hr_tool to check payslips unable to login to hr_tool to check payslips
GRP_0
account locked out account locked out
GRP_0
unable to login to hr_tool unable to login to hr_tool
GRP_0
unable to log in to erp SID_34 unable to log in to erp SID_34
GRP_0
password reset for collaboration_platform password reset for collaboration_platform
GRP_0
reset users hi please reset users password client id: 794 username : xyz
GRP_0
duplication of network address. received from: [email protected] gentles, i have two devices that are trying to share an ip address. they are trying to share 96.26.27.9619. one is a printer with the hostname of prtjc0074, and the other is a new display for erp. the display is using dhcp to get its address assigned and the printer is hard coded. my guess is that the address 96.26.27.9619 did not get set to a static address in dhcp. i need this corrected so the display will pick up another address.
GRP_4
ess password reset ess password reset
GRP_0
unable to install flash player unable to install flash player
GRP_0
ticket_no1564677-employment status - new non-employee ticket_no1564677-employment status - new non-employee _x000D_
GRP_0
erp SID_34 account unlock and password reset erp SID_34 account unlock and password reset
GRP_0
unable to resolve ticket_no assigned to self the status button is dierppearing after a few seconds.
GRP_0
installing engineering tool need to install engineering tool on the pc
GRP_0
call for ecwtrjnq jpecxuty call for ecwtrjnq jpecxuty
GRP_0
ticket update - inplant_874615 ticket update - inplant_874615
GRP_0
tablet 7350-sound not working tablet 7350-sound not working
GRP_0
unable to login to system unable to login to system
GRP_0
please reroute jobs on printer01 to printer02 - issue needs to be resolved today received from: [email protected] hi - the printer01 printer is not working and needs a part replaced. can you reroute the jobs in queue to printer printer02? wihuyjdo qpogfwkb has indicated that prqos001 needs a new part and it may not deliver for a few days so the inwarehouse_tools will need to print on printer02 for now. this needs to be taken care of today since the inwarehouse_tools are printed and are picked up by an outside vendor at 2:30 pm in usa on a daily basis. please contact dkmcfreg anwmfvlgenkataramdntyana if you have questions about the jobs in queue for today.
GRP_5
unable to login to hr_tool etime unable to login to hr_tool etime
GRP_0
can not log into hr_tool etime through single sign on portal can not log into hr_tool etime through single sign on portal
GRP_0
password changed in password_management_tool but didnt update for erp account password changed in password_management_tool but didnt update for erp account
GRP_0
job Job_1424 failed in job_scheduler at: 10/31/2016 09:06:00 received from: [email protected]_x000D_ _x000D_ job Job_1424 failed in job_scheduler at: 10/31/2016 09:06:00
GRP_6
windows password change via password_management_tool windows password change via password_management_tool
GRP_0
status does not change on telephony_software when closing a call, the agent keeps on the "on acd call" status.
GRP_7
job mm_zscr0099_dly_merktc3 failed in job_scheduler at: 10/31/2016 08:36:00 received from: [email protected]_x000D_ _x000D_ job mm_zscr0099_dly_merktc3 failed in job_scheduler at: 10/31/2016 08:36:00
GRP_8
call for ecwtrjnq jpecxuty call for ecwtrjnq jpecxuty
GRP_0
vip 2 - i need my password_management_tool password manager password reset. i need my password_management_tool password manager password reset._x000D_ _x000D_ _x000D_
GRP_0
reset scm_software password received from: [email protected] hello, please reset my scm_software password. cdbaoqts wqbsodni global product manager, markhtyeting initiatives [email protected]<mailto:[email protected]>
GRP_0
account locked out while in office account kept locking out_x000D_ possible reasons_x000D_ _x000D_ companysecure or mobile device email setup has an incorrect password stored._x000D_ windows and network passwords do not match.
GRP_0
skype meeting _x000D_ _x000D_ received from: [email protected]_x000D_ _x000D_ good morning,_x000D_ _x000D_ i had to reset my password again and i've lost my option for setting up a skype meeting again. can you please help me? i can't recall how you were able to bring it back the last time._x000D_ _x000D_
GRP_0
enquiry on impact rewards enquiry on impact rewards- how to get password reset
GRP_0
need dn for material 3346599/ plant plant_197/ 5019253000 1 pcs thanks need dn for material 3346599/ plant plant_197/ 5019253000 1 pcs
GRP_6
unlock logon password _x000D_ _x000D_ received from: [email protected]_x000D_ _x000D_ hello,_x000D_ please help to unlock my company net log on password. urgent._x000D_
GRP_0
job mm_zscr0099_dly_merktc2 failed in job_scheduler at: 10/31/2016 05:19:00 received from: [email protected]_x000D_ _x000D_ job mm_zscr0099_dly_merktc2 failed in job_scheduler at: 10/31/2016 05:19:00
GRP_8
job Job_3181 failed in job_scheduler at: 10/31/2016 05:00:00 received from: [email protected]_x000D_ _x000D_ job Job_3181 failed in job_scheduler at: 10/31/2016 05:00:00
GRP_8
password changed required for user- abc password changed required for user- abc
GRP_0
issues with outlook _x000D_ _x000D_ received from: [email protected]_x000D_ _x000D_ [cid:[email protected]]_x000D_ _x000D_ best
GRP_0
urgent - create dlv please help , i try to create dlv for this mm's_x000D_ 7393673 sto 5019411580/00001_x000D_ 7393617 sto 5019329184/00002_x000D_ _x000D_ sto from plant_289 to plant_101
GRP_6
apac company : two switches are down since 3.45 am et on 10/31. apac company : two switches are down since 3.45 am et on 10/31._x000D_ _x000D_ company-ap-chn-apac-company-2960-access-sw04 _x000D_ company-ap-chn-apac-company-2960-access-sw03.
GRP_8
error login on to the SID_34 system. error login on to the SID_34 system._x000D_ -verified user details.(employee# & manager name)_x000D_ -user has tried the password_management_tool pwd manager._x000D_ -unlocked the erp id._x000D_ -caller confirmed that he was able to login._x000D_ -issue resolved.
GRP_0
delivery note can't do post goods issue d/n #9169754657&8058643570_x000D_ plant:plant_304 to plant_310_x000D_ the issue display:_x000D_ ekpo-sobkz=e; ekpo-umsok=_; ekpo-kzbws<>_ ekpo-kzvbr<>e (note 305582) not supported (check your entry)_x000D_
GRP_0
job Job_1338 failed in job_scheduler at: 10/31/2016 02:29:00 received from: [email protected]_x000D_ _x000D_ job Job_1338 failed in job_scheduler at: 10/31/2016 02:29:00
GRP_9
job Job_1854 failed in job_scheduler at: 10/31/2016 01:36:00 received from: [email protected]_x000D_ _x000D_ job Job_1854 failed in job_scheduler at: 10/31/2016 01:36:00
GRP_8
job Job_2588 failed in job_scheduler at: 10/31/2016 01:30:00 received from: [email protected]_x000D_ _x000D_ job Job_2588 failed in job_scheduler at: 10/31/2016 01:30:00
GRP_8
job Job_2599 failed in job_scheduler at: 10/31/2016 01:30:00 received from: [email protected]_x000D_ _x000D_ job Job_2599 failed in job_scheduler at: 10/31/2016 01:30:00
GRP_8
user locked- user :xyz received from: [email protected] it team, please kindly release locked computer for user : xyz user name : fbmugzrl ahyiuqev
GRP_0
dell 7350: my laptop speakers is not working again and requires your urgent help. my laptop speakers is not working again and requires your urgent help.
GRP_0
user needs help to connect to the wireless connection at home. user needs help to connect to the wireless connection at home. -had the user connect to the lan at home. -connected to the user system using teamviewer. -checked the network settings. -help the user login to the home wireless. -disconnected the home lan. -user confirmed that he is able to login to the home wireless. -issue resolved.
GRP_0
inc1564062: ticket update inc1564062: ticket update
GRP_0
job hr_payroll_na_u1 failed in job_scheduler at: 10/30/2016 23:00:00 received from: [email protected]_x000D_ _x000D_ job hr_payroll_na_u1 failed in job_scheduler at: 10/30/2016 23:00:00
GRP_10
job hr_payroll_na_u2 failed in job_scheduler at: 10/30/2016 23:00:00 received from: [email protected]_x000D_ _x000D_ job hr_payroll_na_u2 failed in job_scheduler at: 10/30/2016 23:00:00
GRP_10
job hr_payroll_na_u6 failed in job_scheduler at: 10/30/2016 23:00:00 received from: [email protected]_x000D_ _x000D_ job hr_payroll_na_u6 failed in job_scheduler at: 10/30/2016 23:00:00
GRP_10
power outage:UK al, 1st and 5th ave sites hard down since at 4:31 pm et on 10/30. what type of outage: _____network _____circuit ___x__power (please specify what type of outage)_x000D_ _x000D_ 1. top 23 cert site ? ___yes______ (yes/no/na) _x000D_ _x000D_ 2. when did it start ? ________4:31 pm et on 10/30. ______________x000D_ _x000D_ 3. scheduled maintenance ( power) ? __yno_____ (yes/no/na) company power _________ provider power __________x000D_ _x000D_ 4. scheduled maintenance ( network) ? ___no____ (yes/no/na) company maint________ (yes/no) provider maint/ticket #__________________ _x000D_ _x000D_ 5. does site have a backup circuit ? __yes____ (yes/no/na) _x000D_ _x000D_ 6. backup circuit active ? ___na_____ (yes/no/na) _x000D_ _x000D_ 7. site contact notified (phone/email) ? _________ (yes/no/na) _x000D_ _x000D_ 8. remote dial-in ? ____na_______ (yes/no/na) _x000D_ _x000D_ 9. equipment reset ? ____na_______ (yes/no/na) _x000D_ _x000D_ 10. verified site working on backup circuit ? ___na____ (yes/no/na) _x000D_ _x000D_ 11. vendor ticket # ( global_telecom_1, verizon, telecom_vendor_1, telecom_vendor_2 ) ____global_telecom_1#000000223670658 _____________________ _x000D_ _x000D_ 12. notified gsc ________ (yes/no/na) cert started ?________ (yes/no/na) _x000D_ _x000D_ 13. additional diagnostics
GRP_8
power outage : germany, mx: site is hard down since 10/30/2016 10:09 am et what type of outage: ___x__network _____circuit _____power (please specify what type of outage)_x000D_ _x000D_ 1. top 23 cert site ? ___no______ (yes/no/na) _x000D_ _x000D_ 2. when did it start ? _______10/30/2016 10:09 am et_______________x000D_ _x000D_ 3. scheduled maintenance ( power) ? _____no__ (yes/no/na) company power _________ provider power __________x000D_ _x000D_ 4. scheduled maintenance ( network) ? ____no___ (yes/no/na) company maint________ (yes/no) provider maint/ticket #__________________ _x000D_ _x000D_ 5. does site have a backup circuit ? ____no__ (yes/no/na) _x000D_ _x000D_ 6. backup circuit active ? ____no____ (yes/no/na) _x000D_ _x000D_ 7. site contact notified (phone/email) ? _________ (yes/no/na) _x000D_ _x000D_ 8. remote dial-in ? ___________ (yes/no/na) _x000D_ _x000D_ 9. equipment reset ? ___________ (yes/no/na) _x000D_ _x000D_ 10. verified site working on backup circuit ? _______ (yes/no/na) _x000D_ _x000D_ 11. vendor ticket # ( global_telecom_1, verizon, telecom_vendor_1, telecom_vendor_2 ) _________________________ _x000D_ _x000D_ 12. notified gsc ________ (yes/no/na) cert started ?________ (yes/no/na) _x000D_ _x000D_ 13. additional diagnostics
GRP_8
job Job_1424 failed in job_scheduler at: 10/30/2016 10:35:00 received from: [email protected]_x000D_ _x000D_ job Job_1424 failed in job_scheduler at: 10/30/2016 10:35:00
GRP_6
erp SID_34 account locked erp SID_34 account locked
GRP_0
user yhmwxsqj ugnthxky having issues logging to outlook. user yhmwxsqj ugnthxky having issues logging to outlook. rgtry will be available tomorrow around 9.00 am, he works out of company campus. request you to reach out to him & fix the issue.
GRP_0
job bwhrattr failed in job_scheduler at: 10/30/2016 02:20:00 received from: [email protected]_x000D_ _x000D_ job bwhrattr failed in job_scheduler at: 10/30/2016 02:20:00
GRP_9
engineering tool drawing originals in pdf format are not shown hello it service,_x000D_ i need to monitor the manufacturing drawings to approve manufacturing._x000D_ the engineering tool stopped showing pdf originals:_x000D_ _x000D_ process: _x000D_ _x000D_ _x000D_ [[erp] /production_order_interface_vendor/bas_cr 167 - rfc destination production_order_interface_vendor-views-010 not accessible (file cannot be stamped now; ).]_x000D_ 08:06:34 _x000D_ bapireturnederrorexception_x000D_ [stack trace]_x000D_ cadagent.erp.conn.jco.tm.jcoerpmanager.handlereturnstructureorreturntableline(jcoerpmanager.java:379, @(#) $id: jcoerpmanager.java 60470 2015-07-24 09:02:22z wt $)_x000D_ cadagent.erp.conn.jco.tm.jcoerpmanager.handlereturnstructure(jcoerpmanager.java:360, @(#) $id: jcoerpmanager.java 60470 2015-07-24 09:02:22z wt $)_x000D_ cadagent.erp.conn.jco.tm.jcoerpmanager.generirtcfunction(jcoerpmanager.java:324, @(#) $id: jcoerpmanager.java 60470 2015-07-24 09:02:22z wt $)_x000D_ cadagent.objmod.plmfile.checkoutview(plmfile.java:1109, @(#) $id: plmfile.java 182 2016-02-18 19:00:08z aju $)_x000D_ plm.omf.omforiginalsexport.checkoutbapi(omforiginalsexport.java:337, @(#) $id: omforiginalsexport.java 54279 2014-51.08.85.1636:24z rb $)_x000D_ plm.omf.omforiginalsexport.downloaddocumentoriginals(omforiginalsexport.java:226, @(#) $id: omforiginalsexport.java 54279 2014-51.08.85.1636:24z rb $)_x000D_ plm.omf.omforiginalsexport.actionperformed(omforiginalsexport.java:147, @(#) $id: omforiginalsexport.java 54279 2014-51.08.85.1636:24z rb $)_x000D_ cadagent.gui.obr.obrfunctioneventqueue.run(obrfunctioneventqueue.java:209, @(#) $id: obrfunctioneventqueue.java 51962 2014-07-16 11:28:24z bda $)_x000D_ _x000D_ [api] bapi_document_checkoutview2_x000D_ _x000D_ _x000D_ _x000D_ _x000D_ _x000D_ is this a known problem? when it will be fixed?_x000D_ _x000D_
GRP_11
job apo_bop_plant_283a failed in job_scheduler at: 10/30/2016 01:25:00 received from: [email protected]_x000D_ _x000D_ job apo_bop_plant_283a failed in job_scheduler at: 10/30/2016 01:25:00
GRP_6
job Job_1315 failed in job_scheduler at: 10/30/2016 00:48:00 received from: [email protected]_x000D_ _x000D_ job Job_1315 failed in job_scheduler at: 10/30/2016 00:48:00
GRP_9
job mm_zscr0099_wkly_rollfgyuej1 failed in job_scheduler at: 10/30/2016 00:11:00 received from: [email protected]_x000D_ _x000D_ job mm_zscr0099_wkly_rollfgyuej1 failed in job_scheduler at: 10/30/2016 00:11:00
GRP_8
unable to open ie unable to open ie
GRP_0
job Job_3050 failed in job_scheduler at: 10/29/2016 23:02:00 received from: [email protected]_x000D_ _x000D_ job Job_3050 failed in job_scheduler at: 10/29/2016 23:02:00
GRP_8
job SID_30cold failed in job_scheduler at: 10/29/2016 18:58:00 received from: [email protected]_x000D_ _x000D_ job SID_30cold failed in job_scheduler at: 10/29/2016 18:58:00
GRP_5
job SID_35cold failed in job_scheduler at: 10/29/2016 18:47:00 received from: [email protected]_x000D_ _x000D_ job SID_35cold failed in job_scheduler at: 10/29/2016 18:47:00
GRP_5
job Job_436 failed in job_scheduler at: 10/29/2016 18:29:00 received from: [email protected]_x000D_ _x000D_ job Job_436 failed in job_scheduler at: 10/29/2016 18:29:00
GRP_5
job SID_29cold failed in job_scheduler at: 10/29/2016 18:11:00 received from: [email protected]_x000D_ _x000D_ job SID_29cold failed in job_scheduler at: 10/29/2016 18:11:00
GRP_5
job Job_717 failed in job_scheduler at: 10/29/2016 18:11:00 received from: [email protected]_x000D_ _x000D_ job Job_717 failed in job_scheduler at: 10/29/2016 18:11:00
GRP_5
job SID_26cold failed in job_scheduler at: 10/29/2016 18:11:00 received from: [email protected]_x000D_ _x000D_ job SID_26cold failed in job_scheduler at: 10/29/2016 18:11:00
GRP_5
job SID_35cold failed in job_scheduler at: 10/29/2016 18:09:00 received from: [email protected]_x000D_ _x000D_ job SID_35cold failed in job_scheduler at: 10/29/2016 18:09:00
GRP_5
amssm00345: c:\ label:sys-amssm00345 94ef9088 on server: is over 85% space consumed. space available: 2.7 g amssm00345: c:\ label:sys-amssm00345 94ef9088 on server: is over 85% space consumed. space available: 2.7 g
GRP_12
unable to view payslips from hr_tool e time unable to view payslips from hr_tool e time
GRP_0
password expiry tomorrow received from: [email protected] my system says my password expires tomorrow. but when i want to change to a new password, it does not allow. the new password is not accepting….it says server does not authorize. kindly check and do the needful as the password is expiring tomorrow.
GRP_0