Issue Description
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14.5k
| Assignment group
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|---|---|
unable to receive emails on company provided iphone unable to receive emails on company provided iphone | GRP_0 |
windows password reset windows password reset | GRP_0 |
EU_tool ist sehr langsadgtym \ywqgrbnx jwnsyzbv \jionmpsf wnkpzcmv EU_tool ist sehr langsadgtym \ywqgrbnx jwnsyzbv \jionmpsf wnkpzcmv | GRP_24 |
request to reset microsoft online services password for [email protected] request to reset microsoft online services password for [email protected] | GRP_0 |
alte eq abholen \wrcktgbd wzrgyunp alte eq abholen \wrcktgbd wzrgyunp | GRP_24 |
probleme lan an tgeyd1 \we_wu113 \wrcktgbd wzrgyunp probleme lan an tgeyd1 \we_wu113 \wrcktgbd wzrgyunp | GRP_24 |
support für we111\zlqfptjx xnklbfua support für we111\zlqfptjx xnklbfua | GRP_24 |
username locked
received from: [email protected]
hello,
username "gdthryd"; mgvpoyqd tnlshpwb, is locked out of his computer. i am sending this message on his behalf.
please help,
inhekdol anvqzdif
quality technologist
[email protected]<mailto:[email protected]>
| GRP_0 |
unable to connect to lan internet unable to connect to lan internet | GRP_0 |
install collaboration_platform install collaboration_platform | GRP_0 |
request to reset microsoft online services password for [email protected] request to reset microsoft online services password for [email protected] | GRP_0 |
ticket update ticket update | GRP_0 |
erp SID_34 account unlock erp SID_34 account unlock | GRP_0 |
cannot access guest wifi sponsor portal receive "sponsor portal internal error" when attempting to issue guest wifi access_x000D_
this is the link i was given to use:_x000D_
#createknownaccountssummary_x000D_
| GRP_0 |
user needs help to login to the company vpn. user needs help to login to the company vpn._x000D_
-connected to the user system using teamviewer._x000D_
-help the user login to the company vpn._x000D_
-user confirmed he is now abl eto login to the erp SID_34._x000D_
-issue resolved. | GRP_0 |
need to map mailboxes of colleagues. need to map mailboxes of colleagues. | GRP_0 |
erp SID_34 password reset erp SID_34 password reset | GRP_0 |
new team details not updated on bobj reports from ess new team and manager details not updated on bobj reports from ess. on opening the bex reports from ess (refer screenshot) the reports still shows the old team data. need to reflect the new team data._x000D_
_x000D_
new manager details are already updated on erp._x000D_
_x000D_
phone: 204 78sartlgeo lhqksbdx902 | GRP_9 |
email font showing very small when replying to emails. email font showing very small when replying to emails._x000D_
-connected to the user system using teamviewer_x000D_
-corrected the font size._x000D_
-advised the user to check now._x000D_
-user confirmed all is fine now._x000D_
-issue resolved. | GRP_0 |
reset passwords for hdthy v hstdd using password_management_tool password reset. reset passwords for hdthy v hstdd using password_management_tool password reset. | GRP_17 |
computer in the maintenance dept. is down. please fix. computer in the maintenance dept. is down. please fix. | GRP_3 |
computer is down in the old cnc area. please fix for erp. computer is down in the old cnc area. please fix for erp. | GRP_3 |
user needs new telephony_software password. user needs new telephony_software password.
| GRP_7 |
vip - printer connection request to ag99435
received from: [email protected]
hello,
i want to connect my workstation to printer ag99435 in germany.
the following screen shot says i need permission to connect to this printer from the system administrator.
[cid:[email protected]]
many | GRP_0 |
i cannot get onto the network on my pc. i cannot get onto the network on my pc. | GRP_3 |
vip 1 :login issue login issue_x000D_
-verified user details.(employee# & manager name)_x000D_
-checked the user name in ad and unlocked the account.._x000D_
-advised the user to login and check._x000D_
-caller confirmed that she was able to login._x000D_
-issue resolved. | GRP_0 |
misplaced password for the hub unable to login to the hub | GRP_0 |
please reset my SID_34 password
received from: [email protected]
user id gdthrujt
| GRP_0 |
need to setup guest wi fi access need to setup guest wi fi access | GRP_0 |
trouble viewing and printing commerirtcal inwarehouse_tools _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
good day._x000D_
_x000D_
please assist with issue below._x000D_
_x000D_
[cid:[email protected]]_x000D_
_x000D_
[cid:[email protected]]_x000D_
_x000D_
when clicking to view the commercial inwarehouse_tool, this appears blank._x000D_
_x000D_
please help._x000D_
_x000D_
kind | GRP_18 |
outlook won't open. outlook won't open. | GRP_3 |
engineering tool takes a long time to load issue is severe especially after 3:30 pm everyday._x000D_
wants to talk to engineering tool administration team to check on account. | GRP_0 |
folders list in outlook dierppeared cannot see any of the folders, in outlook, emails appeared in the view | GRP_0 |
windows password reset windows password reset | GRP_0 |
cannot connect to network resources in hq cannot access erp, hq network drives
internal network drive access is working fine.
performed a flush dns / winsock reset, still nogo.
multiple users affected
ip: 10.170.245.10
| GRP_4 |
dringend : schulungsraum 1 . sprechanlage funktioniert nicht. schulungsraum 1 . sprechanlage funktioniert nicht._x000D_
| GRP_28 |
data back up for germany data back up for germany | GRP_12 |
server ekpsm005678 located at germany location is down since 2:27am on 10/15/16 server ekpsm005678 located at germany location is down since 2:27am on 10/15/16 | GRP_12 |
germany - (company):pbx trunk card &pbx since 6:11 am et on 10/26. germany - (company):pbx trunk card &pbx since 6:11 am et on 10/26. | GRP_8 |
konto gespaerrt. konto gespaerrt. | GRP_0 |
unable to sign in to the vpn i am not able to sign onto vpn with my user name and password. it says incorrect password, but it is the one i always use. | GRP_0 |
security incidents - ( #in33071122 ) :[ipbl]: [no entry] beshryulisted ip - lmsl8405227 source ip :
system name :lmsl9516338
user name:trhdyd mffbsf
location :usa
sep , sms status :no updates
field sales user ( yes / no) : yes
dsw event log:see below
| GRP_3 |
shortcut opening multiple folders shortcut opening multiple folders | GRP_0 |
system updation for govt. tender e-procurement
received from: [email protected]
dear sir,
we required system updating for govt. tender uploading in e-portal on the following computer:
computer name : aiuw8911576789
service tag no. : jnjxbq1234
model details : optiplex 780
please do the needful and confirm on urgent basis.
with kind | GRP_19 |
unable to login to pc account locked out | GRP_0 |
urgent - access to rtnzvplq erhmuncq disconnected
received from: [email protected]
hi,
could you please help, after an error message "server disconnected" i cannot make any edits to trgdyyufs' calendar, no invitations from his calendar, no calendar entries possible.
very urgent.
| GRP_0 |
job Job_2103 failed in job_scheduler at: 10/26/2016 05:43:00 received from: [email protected]_x000D_
_x000D_
job Job_2103 failed in job_scheduler at: 10/26/2016 05:43:00 | GRP_8 |
job pp_EU_tool_conf_ap1 failed in job_scheduler at: 10/26/2016 05:42:00 received from: [email protected]_x000D_
_x000D_
job pp_EU_tool_conf_ap1 failed in job_scheduler at: 10/26/2016 05:42:00 | GRP_8 |
expense report - receipt entry screen keeps locking up expense report - receipt entry screen keeps locking up_x000D_
this is causing delays with entering expense reports, especially wherein multiple entries are required. | GRP_0 |
install EU_tool \laeusvjo fvaihgpx install EU_tool \laeusvjo fvaihgpx | GRP_24 |
access to m:\live\mw_live(HostName_95) please provide access to below drive to view the drawings_x000D_
m:\live\mw_live | GRP_12 |
network outage:germany site is down since 4.46amet on 10/26. what type of outage: ____x_network _____circuit _____power (please specify what type of outage)_x000D_
_x000D_
1. top 23 cert site ? ____yes_____ (yes/no/na) _x000D_
_x000D_
2. when did it start ? _____4.46amet on 10/26._________________x000D_
_x000D_
3. scheduled maintenance ( power) ? _no_____ (yes/no/na) company power _________ provider power __________x000D_
_x000D_
4. scheduled maintenance ( network) ? _no______ (yes/no/na) company maint________ (yes/no) provider maint/ticket #__________________ _x000D_
_x000D_
5. does site have a backup circuit ? __no____ (yes/no/na) _x000D_
_x000D_
6. backup circuit active ? _na_______ (yes/no/na) _x000D_
_x000D_
7. site contact notified (phone/email) ? _________ (yes/no/na) _x000D_
_x000D_
8. remote dial-in ? ___________ (yes/no/na) _x000D_
_x000D_
9. equipment reset ? ___________ (yes/no/na) _x000D_
_x000D_
10. verified site working on backup circuit ? _______ (yes/no/na) _x000D_
_x000D_
11. vendor ticket # ( global_telecom_1, verizon, telecom_vendor_1, telecom_vendor_2 ) _________________________ _x000D_
_x000D_
12. notified gsc ________ (yes/no/na) cert started ?________ (yes/no/na) _x000D_
_x000D_
13. additional diagnostics | GRP_8 |
entire location at germany network is down.(germany) entire location at germany network is down.
-user mention all the applications are down(erp, outlook, internet, intranet)
| GRP_8 |
HostName_19 : volume c:\ disk consumed is 85% . HostName_19 : volume c:\ disk consumed is 85% . | GRP_12 |
let's talk - not playing _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello ,_x000D_
_x000D_
refer the below screen shot._x000D_
_x000D_
_x000D_
[cid:[email protected]]_x000D_
_x000D_
warm | GRP_19 |
HostName_1035(bobj): cpu load on server is high currently utilization is 100% since 3:57am on 10/26/16 HostName_1035(bobj): cpu load on server is high currently utilization is 100% since 3:57am on 10/26/16 | GRP_12 |
purchasing can not working purchasing input the related the information ,also generated the ordered number 21765757669 .but check the erp me5a no data can check .pls help , | GRP_29 |
EU_tool aktualisierung alle 15 min läuft nicht EU_tool aktualisierung alle 15 min läuft nicht | GRP_25 |
kindly copy the desktop files of (user id: vvgtyrhds) to (vvkuhtdppg) local folder. kindly copy the desktop files of (user id: vvgtyrhds) to (vvkuhtdppg) local folder. | GRP_19 |
problems with nikulatrhdy
received from: [email protected]
hello,
the account nikulatrhdy is "currently locked out". the user cannot log on the system.
please help.
Ñ ÑƒÐ²Ð°Ð¶ÐµÐ½Ð¸ÐµÐ¼,
евгениÑ.
koahsriq wdugqatr,
administrative assistant.
[email protected]<mailto:[email protected]>
| GRP_0 |
circuit outage: india carrier (company-ap-ind-carrier-891-dmvpn-rtr02) is down since 2.45am et on 10/26. what type of outage: _____network _x____circuit _____power (please specify what type of outage)_x000D_
_x000D_
1. top 23 cert site ? _____no____ (yes/no/na) _x000D_
_x000D_
2. when did it start ? ____2.45am et on 10/26.__________________x000D_
_x000D_
3. scheduled maintenance ( power) ? ___no____ (yes/no/na) company power _________ provider power __________x000D_
_x000D_
4. scheduled maintenance ( network) ? ___no____ (yes/no/na) company maint________ (yes/no) provider maint/ticket #__________________ _x000D_
_x000D_
5. does site have a backup circuit ? __yes____ (yes/no/na) _x000D_
_x000D_
6. backup circuit active ? ____yes____ (yes/no/na) _x000D_
_x000D_
7. site contact notified (phone/email) ? _________ (yes/no/na) _x000D_
_x000D_
8. remote dial-in ? ___________ (yes/no/na) _x000D_
_x000D_
9. equipment reset ? ___________ (yes/no/na) _x000D_
_x000D_
10. verified site working on backup circuit ? _______ (yes/no/na) _x000D_
_x000D_
11. vendor ticket # ( global_telecom_1, verizon, telecom_vendor_1, telecom_vendor_2 ) _________________________ _x000D_
_x000D_
12. notified gsc ________ (yes/no/na) cert started ?________ (yes/no/na) _x000D_
_x000D_
13. additional diagnostics | GRP_8 |
job Job_495 failed in job_scheduler at: 10/26/2016 03:24:00 received from: [email protected]_x000D_
_x000D_
job Job_495 failed in job_scheduler at: 10/26/2016 03:24:00 | GRP_8 |
purchasing catalog de-kroschke does not work error message when try to open the shop:_x000D_
shop failure_x000D_
you cannot enter the selected shop. _x000D_
reason_x000D_
authentication data is missing or cookie was not accepted by client_x000D_
_x000D_
catalogue has moved to another url see attached mail with the details_x000D_
| GRP_29 |
kalendereinträge - qdxyifhj zbwtunpy hallo, bitte einmal ansehen. danke. | GRP_33 |
need a wireless mouse for my laptop need a wireless mouse for my laptop | GRP_28 |
labeldrucker wk 44567 druckt nicht mehr labeldrucker wk 44567 druckt nicht mehr | GRP_33 |
job bwhrattr failed in job_scheduler at: 10/26/2016 02:10:00 received from: [email protected]_x000D_
_x000D_
job bwhrattr failed in job_scheduler at: 10/26/2016 02:10:00 | GRP_9 |
windows locked
received from: [email protected]
hi,
following user id (winows) is locked, pl. help.
user id : thrydufg,
| GRP_0 |
daten kann nicht heruntergeladen werden daten kann nicht heruntergeladen werden.
die maschine ist im stillstand.
maschine name: wam77035673
datei werden von udo. [email protected] geschikt.
datei warden in zip und .exe format
| GRP_2 |
unable to login to erp SID_34 unable to login to erp SID_34 | GRP_0 |
erp schulung raum :7 kann beamer nicht verbinden erp schulung raum :7 kann beamer nicht verbinden_x000D_
_x000D_
reopened as user called in again. please refer to tkt: inplant_868331 | GRP_28 |
job Job_1854 failed in job_scheduler at: 10/26/2016 01:36:00 received from: [email protected]_x000D_
_x000D_
job Job_1854 failed in job_scheduler at: 10/26/2016 01:36:00 | GRP_8 |
unable to scan after resetting password on password_management_tool unable to scan after resetting password on password_management_tool.
contact number:
scan documents are not landing in the scan folder, please check
| GRP_19 |
job Job_2668 failed in job_scheduler at: 10/26/2016 01:05:00 received from: [email protected]_x000D_
_x000D_
job Job_2668 failed in job_scheduler at: 10/26/2016 01:05:00 | GRP_8 |
printer issue "your file could not be printed due to an error on \\HostName_769\tc78 on e05" | GRP_3 |
engineering record issue 1.) eng records for engineering tool can't used，see attachment for detailed_x000D_
| GRP_25 |
business_client not working _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello,_x000D_
_x000D_
business_client soft ware not working in my computer._x000D_
_x000D_
with kind | GRP_0 |
new password not working in vpn _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello,_x000D_
_x000D_
can you please help me to put new password to my account?_x000D_
_x000D_
yesterday i have changed my password, which worked some 2 hors or so._x000D_
then since that it does not work._x000D_
_x000D_
my suspision is that the new password was the same like in the past (1 year ago or so)._x000D_
_x000D_
i want to log into password_management_tool password manager but without any success._x000D_
_x000D_
[cid:[email protected]]_x000D_
_x000D_
[cid:[email protected]]_x000D_
_x000D_
s pofgtzdravem / kind | GRP_0 |
pls extend mm# 7429784, 7429785 and 7429786 to my user name, thnak you! need to create prs for those mm#. pls extend mm# 7429784, 7429785 and 7429786 to my user name, thnak you! need to create prs for those mm#. | GRP_29 |
setting up my hand set for emails _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hi it experts,_x000D_
_x000D_
i'd like to continue receive your support for setting up my hand set for emails._x000D_
_x000D_
_x000D_
pls find my below reply._x000D_
_x000D_
a wifi and data plan from your service provider is required to setup email on your mobile device. will use wifi_x000D_
_x000D_
is this device company owned? y/n n_x000D_
_x000D_
is this a replacement of your old device? y/n y_x000D_
_x000D_
if yes, please ensure company data has been removed from the old device (delete exchange setup from settings> mail, contacts, calendar). ok_x000D_
_x000D_
for a personal device, please attach approval form signed by manager to the ticketing_tool ticket. enclsoed_x000D_
_x000D_
please ensure the device is company approved for email setup._x000D_
_x000D_
if it is not a company approved device please contact the gsc._x000D_
_x000D_
for help with exchange setup on a personal device, please contact the device vendor. you may also refer to the faq section for steps._x000D_
_x000D_
has the exchange setup been completed on your device? y/n seems y_x000D_
_x000D_
_x000D_
best | GRP_0 |
unable to login to erp SID_34 unable to login to erp SID_34 | GRP_0 |
close cost center
received from: [email protected]
dear all,
can you help to close the cost center of cnn003456 for 5463789? | GRP_10 |
unable to login to windows unable to login to windows | GRP_0 |
credit memo request 7112610434 approva hello,_x000D_
_x000D_
i have messages to process documents in my erp workflow, but i find none._x000D_
please advise._x000D_
_x000D_
_x000D_
| GRP_13 |
engineering_tool upload issue from: ufgkybsh ijswtdve
sent: tuesday, october 25, 2016 8:29 pm
to: nwfodmhc exurcwkm
subject: tgryds fw: engineering_tool upload issue
dear sir/mam,
please find below the screenshot of engineering_tool issue faced during upload.
please help me to resolve the same.
| GRP_25 |
unable to log in to collaboration_platform unable to log in to collaboration_platform | GRP_0 |
ticket update on inplant_872730 ticket update on inplant_872730 | GRP_0 |
unable to pull up reports on sales and markhtyeting tab unable to pull up reports on sales and markhtyeting tab in ess | GRP_0 |
reset users password reset users password | GRP_0 |
query regarding logging in to benefits portal query regarding logging in to benefits portal | GRP_0 |
inquiry on erp SID_37 bex analysis inquiry on erp SID_37 bex analysis | GRP_0 |
password reset request password reset request | GRP_0 |
interface: fastethernet0/1 on usa-plant-mpls-2811, is down since 10/25/2016 3:27 pm interface: fastethernet0/1 on usa-plant-mpls-2811, is down since 10/25/2016 3:27 pm_x000D_
(cc communications 10mbps, circuit id is cccethxakm76356 ) | GRP_8 |
password reset password reset | GRP_0 |
please assist thrys hsdbdtt in logging into reporting_tool from crm. see attached screen shot. he was unable to access using his windows credentials. please assist thrys hsdbdtt in logging into reporting_tool from crm. see attached screen shot. he was unable to access using his windows credentials. | GRP_2 |
outlook freezing on mobile broadband outlook freezing on mobile broadband | GRP_0 |
configure calendar on phone sync with outlook configure calendar on phone sync with outlook | GRP_34 |
outlook freezing issue outlook freezing issue | GRP_0 |
unable to find shortcut on erp unable to find shortcut on erp | GRP_0 |
hr_tool not working the hr_tool app on the sso page opens to a beshryu screen when i open the pay and taxes tab and does nothing. i can not view any pay records._x000D_
| GRP_0 |