text
stringlengths
13
433
label
stringclasses
10 values
I am still waiting on my card?
CARD_MANAGEMENT
What can I do if my card still hasn't arrived after 2 weeks?
CARD_MANAGEMENT
I have been waiting over a week. Is the card still coming?
CARD_MANAGEMENT
Can I track my card while it is in the process of delivery?
CARD_MANAGEMENT
How do I know if I will get my card, or if it is lost?
CARD_MANAGEMENT
When did you send me my new card?
CARD_MANAGEMENT
Do you have info about the card on delivery?
CARD_MANAGEMENT
What do I do if I still have not received my new card?
CARD_MANAGEMENT
Does the package with my card have tracking?
CARD_MANAGEMENT
I ordered my card but it still isn't here
CARD_MANAGEMENT
Why has my new card still not come?
CARD_MANAGEMENT
I still haven't received my card after two weeks, is it lost?
CARD_MANAGEMENT
Can you track my card for me?
CARD_MANAGEMENT
Is there a way to track the delivery of my card?
CARD_MANAGEMENT
It's been a week since I ordered my card and it's not here. Please help?
CARD_MANAGEMENT
Will I be able to track the card that was sent to me?
CARD_MANAGEMENT
I don't have my card in 1 week. Should I be worried?
CARD_MANAGEMENT
How do I know when my new card is going to arrive?
CARD_MANAGEMENT
My new card has not been delivered to my home yet. What is going on?
CARD_MANAGEMENT
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?
CARD_MANAGEMENT
On the card that is coming, what's the tracking info?
CARD_MANAGEMENT
What is the status of my card's delivery?
CARD_MANAGEMENT
Have you sent out my card yet?
CARD_MANAGEMENT
My card isn't here yet.
CARD_MANAGEMENT
where is my new card?
CARD_MANAGEMENT
It's been a week since you sent my card and I still don't have it.
CARD_MANAGEMENT
How do I track the card you sent me?
CARD_MANAGEMENT
When will I recieve my new card?
CARD_MANAGEMENT
When will I get my new card?
CARD_MANAGEMENT
What is the expected delivery date for my card?
CARD_MANAGEMENT
Is there a tracking number for the card you sent me?
CARD_MANAGEMENT
I would like to track the card you sent to me.
CARD_MANAGEMENT
Has my card been lost in delivery?
CARD_MANAGEMENT
My new card hasn't came in.
CARD_MANAGEMENT
Where is the card I ordered 2 weeks ago?
CARD_MANAGEMENT
Can I get an update on my replacement card?
CARD_MANAGEMENT
How long does it take for a new card to ship?
CARD_MANAGEMENT
What's the tracking on the card you sent?
CARD_MANAGEMENT
I haven't received my card and am worried it is lost.
CARD_MANAGEMENT
My card still hasn't been delivered
CARD_MANAGEMENT
I need to find out where the card is that I ordered.
CARD_MANAGEMENT
Where is my credit card that was to be mailed?
CARD_MANAGEMENT
I ordered my card but it hasn't been delivered yet
CARD_MANAGEMENT
Am I able to track the card that was just sent to me?
CARD_MANAGEMENT
Can you tell me why I haven't received my new card?
CARD_MANAGEMENT
I'm still waiting for my new card.
CARD_MANAGEMENT
Is my card lost? I am still waiting for it to be delivered.
CARD_MANAGEMENT
Should I keep waiting for my card to be delivered?
CARD_MANAGEMENT
Can I track when my card will be delivered?
CARD_MANAGEMENT
How can I check on the status of my new card?
CARD_MANAGEMENT
A card has been sent to me, how do I track it?
CARD_MANAGEMENT
Is there a way I can get my card expedited?
CARD_MANAGEMENT
What can I do to track the card you sent me?
CARD_MANAGEMENT
why hasnt my card come in yet?
CARD_MANAGEMENT
How can I periodically check the delivery of the card you sent?
CARD_MANAGEMENT
What's the reason my new card hasn't come?
CARD_MANAGEMENT
How long does it take for me to get my new card?
CARD_MANAGEMENT
I don't have my card after 1 week. What are my next steps?
CARD_MANAGEMENT
I know I'm getting a new card but would like know when I can expect to receive it.
CARD_MANAGEMENT
I want to find out what happened to my new card?
CARD_MANAGEMENT
Was there a way for me to get tracking for that?
CARD_MANAGEMENT
I am still waiting for my card.
CARD_MANAGEMENT
My card hasn't arrived.
CARD_MANAGEMENT
Can I track the card you sent to me?
CARD_MANAGEMENT
I haven't gotten my new card.
CARD_MANAGEMENT
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
CARD_MANAGEMENT
Will I have to wait much longer for my new card to arrive?
CARD_MANAGEMENT
how to track the card you sent
CARD_MANAGEMENT
2 weeks ago I ordered my new card. It isn't here. What should I do?
CARD_MANAGEMENT
How can I check on the delivery status of my card?
CARD_MANAGEMENT
My card has not been delivered yet and its been a week since I ordered it, please help
CARD_MANAGEMENT
What's the expected wait time to recieve my new card?
CARD_MANAGEMENT
How can I see the progress of delivery of the card that was sent?
CARD_MANAGEMENT
My card was supposed to arrive, but hasn't?
CARD_MANAGEMENT
I ordered a card and would like to know how to track the delivery progress of it.
CARD_MANAGEMENT
How long will it take for me to get my card?
CARD_MANAGEMENT
My card hasn't shown up yet.
CARD_MANAGEMENT
Does the card you sent have a tracking number?
CARD_MANAGEMENT
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
CARD_MANAGEMENT
maximum how many days get the courier?
CARD_MANAGEMENT
Is there a reason my new card hasn't arrived yet?
CARD_MANAGEMENT
I've been waiting a while for my card, is there a way to know when it will arrive?
CARD_MANAGEMENT
How can I track my card's delivery?
CARD_MANAGEMENT
Can I track the card that was just sent to me?
CARD_MANAGEMENT
If I ordered my new card last week, how much longer should I wait to receive it?
CARD_MANAGEMENT
What's go on, where is my new card?
CARD_MANAGEMENT
Where is my new card if I haven't received it yet?
CARD_MANAGEMENT
Where is my card?
CARD_MANAGEMENT
Can you tell me why I haven't received my new card yet?
CARD_MANAGEMENT
Is there a way to track my card?
CARD_MANAGEMENT
Is there a way to track the new card you sent me?
CARD_MANAGEMENT
I'm still waiting for my card.
CARD_MANAGEMENT
What do I need to do to get my new card which I have requested 2 weeks ago?
CARD_MANAGEMENT
WHAT IS THE SOLUTION OF THIS PROBLEM
CARD_MANAGEMENT
Could I get tracking on the card?
CARD_MANAGEMENT
Can you help me track my card?
CARD_MANAGEMENT
Shouldn't my new card be here by now?
CARD_MANAGEMENT
Is there a reason my new card hasn't arrived?
CARD_MANAGEMENT
I would like to track a card sent to me, how do I do that?
CARD_MANAGEMENT
Is there a tracking number for the card?
CARD_MANAGEMENT

Overview

The Banking10 dataset is a modified version of the original Banking77 dataset created by PolyAI. While the original dataset contains 77 fine-grained banking intents for customer service queries, this version provides a higher-level categorization by grouping these intents into 10 macro-categories.

Labels

CARD_MANAGEMENT

  • Card ordering, activation, and delivery
  • Lost, stolen, or malfunctioning cards
  • Card linking and support

CARD_TRANSACTIONS

  • Card payments
  • Transaction recognition and disputes
  • Payment status and declines
  • Exchange rate issues

CASH_OPERATIONS

  • ATM withdrawals
  • Cash withdrawal charges
  • ATM-related issues
  • Cash amount discrepancies

TRANSFERS_AND_PAYMENTS

  • Money transfers
  • Direct debits
  • Payment reception
  • Transfer status and issues

TOP_UP_OPERATIONS

  • Account top-ups
  • Balance updates
  • Top-up verification
  • Failed top-ups

ACCOUNT_VERIFICATION

  • Identity verification
  • PIN and passcode management
  • Security measures
  • Phone-related security

REFUNDS_AND_DISPUTES

  • Refund requests
  • Refund tracking
  • Dispute resolution

ACCOUNT_SETTINGS

  • Personal details management
  • Account termination

FEES_AND_CHARGES

  • Transaction fees
  • Exchange charges
  • Transfer and top-up fees

LIMITS_AND_RESTRICTIONS

  • Account limits
  • Currency support
  • Country restrictions
  • Payment method support
Downloads last month
8