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@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like | 2negative
| 816 |
@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city | 2negative
| 817 |
@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags. | 2negative
| 818 |
"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy" | 2negative
| 819 |
@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn? | 2negative
| 820 |
@united My post was just more of disappointment. I'm a frequent United flyer, it was a simple ??. 1 bad apple doesn't spoil the bunch. | 0neutral
| 821 |
@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM | 1positive
| 822 |
@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you! | 2negative
| 823 |
@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation. | 0neutral
| 824 |
@united question:are there onboad 110 volt outlets in all planes? If so, where? | 0neutral
| 825 |
@united Your website deserves a new design. #html5 FTW! | 2negative
| 826 |
@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW | 2negative
| 827 |
@united Twitter isn't letting me DM you.. | 0neutral
| 828 |
@united I hope so too | 0neutral
| 829 |
@united agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am. | 2negative
| 830 |
@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous. | 2negative
| 831 |
@united Not encouraged that I'll have my CPAP tonight. | 2negative
| 832 |
@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery | 2negative
| 833 |
@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier. | 0neutral
| 834 |
@united Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies?? | 2negative
| 835 |
@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure! | 2negative
| 836 |
@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD. | 2negative
| 837 |
@united where is my flight voucher? | 0neutral
| 838 |
@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable. | 2negative
| 839 |
@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period. | 2negative
| 840 |
@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement. | 2negative
| 841 |
@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet! | 2negative
| 842 |
@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool | 2negative
| 843 |
@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack? | 2negative
| 844 |
@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich. | 2negative
| 845 |
@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet | 2negative
| 846 |
@united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help? | 2negative
| 847 |
@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this! | 2negative
| 848 |
@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! _??#StatusMatchPaidOff http://t.co/ATfRKp6goY | 1positive
| 849 |
@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA | 1positive
| 850 |
@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f | 1positive
| 851 |
@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded. | 2negative
| 852 |
@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices? | 2negative
| 853 |
@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going | 2negative
| 854 |
@united 5 gate changes, two delays. Even the crew thinks the airline sucks | 2negative
| 855 |
@united I'm very frustrated and have wasted 2 days now due to your equipment failures. | 2negative
| 856 |
@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated! | 2negative
| 857 |
@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now? | 2negative
| 858 |
@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver. | 1positive
| 859 |
@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigatedÛÓmy time wasted (2/2) | 2negative
| 860 |
@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update? | 2negative
| 861 |
@united I appreciate your efforts getting me home! | 1positive
| 862 |
@united That's correctÛÓI've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2) | 2negative
| 863 |
@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers. | 2negative
| 864 |
@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas? | 2negative
| 865 |
@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful. | 2negative
| 866 |
@united system failure again = bad trend. Software projects are like flying an airplane; there's no such thing as an emergency takeoff. | 2negative
| 867 |
@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour. | 2negative
| 868 |
@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes | 0neutral
| 869 |
@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.. | 1positive
| 870 |
@united http://t.co/hj5kq82Chn, however, is completely under your controlÛÓthe price was and still is displayed on http://t.co/hj5kq82Chn. | 2negative
| 871 |
@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago. | 0neutral
| 872 |
@united can you tell me how to file a claim for clothing that had to be purchased? | 2negative
| 873 |
@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board | 2negative
| 874 |
@united GRK13575M is the file reference | 2negative
| 875 |
@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot! | 2negative
| 876 |
@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably. | 2negative
| 877 |
@united Been trying since 1230 to file a report. | 2negative
| 878 |
@united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again. | 2negative
| 879 |
@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it? | 0neutral
| 880 |
@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee | 2negative
| 881 |
@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat | 2negative
| 882 |
@united thank you. | 1positive
| 883 |
Decisions Decisions @MandarinJourney @united: We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP?Û? | 0neutral
| 884 |
Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP?Û? | 0neutral
| 885 |
"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your siteÛÓit's your site & responsibility to ensure correctness." | 2negative
| 886 |
@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5? | 0neutral
| 887 |
@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done? | 2negative
| 888 |
?ÛÏ@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP?Û? what's the point of membership? | 2negative
| 889 |
@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime | 2negative
| 890 |
@united Dmed you. Thank you | 2negative
| 891 |
@united thanks we'll be in touch! | 1positive
| 892 |
@united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day! | 1positive
| 893 |
@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story | 2negative
| 894 |
@united @RenoAirport hi, when do direct flights from Houston to Reno begin? Don't see any days in March? | 0neutral
| 895 |
@united like continental's chicken feat fairs | 0neutral
| 896 |
@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am? | 0neutral
| 897 |
@united I left my comment with customer care. Thanks for contacting me. | 1positive
| 898 |
@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh. | 2negative
| 899 |
@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating! | 2negative
| 900 |
Yes!! Thanks so much!!! _ÙÕÏ?ÛÏ@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY?Û? | 1positive
| 901 |
"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard. #funnycaptain" | 1positive
| 902 |
@united Can you please follow for a Dm on a missing bag? | 2negative
| 903 |
@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG | 0neutral
| 904 |
@united These are great fares!!!!! | 1positive
| 905 |
@united i left an item on the plane and have been calling non stop and no one has been answering can you please help | 2negative
| 906 |
@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus. | 1positive
| 907 |
@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday? | 2negative
| 908 |
@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother | 1positive
| 909 |
@united where's my damn bag?? | 2negative
| 910 |
@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!! | 2negative
| 911 |
@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow. | 0neutral
| 912 |
@united how is Mexico not international from the us? | 0neutral
| 913 |
@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared | 2negative
| 914 |
@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies? | 2negative
| 915 |