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DESIGNER Summary Designer with more than 15 years in product design, manufacturing, exhibit design and visual merchandising, with comprehensive management and logistics experience who thrives in dynamically changing environments. Highlights Design processing expertise Proficient in AutoCAD Adobe Photoshop Concept development Product specifications Color and material application Strong leader Proficient with furniture systems Vendor sourcing Knowledgeable of quality control standards Procurement specialist Dedication to product quality Compliance with GMPs Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements. Experience 03/2014 to 11/2015 Designer Company Name - City , State Design and built custom furniture from client's initial conceptual idea. Create CAD drawings for approval Create estimate of pricing Provide finish samples and fabrics cuttings for approval, Creates, reviews, and modifies all specification documentation including approval drawings, supplier drawings, and all specifications. Responsible for correct building and finishing of product designed Completed key projects on time, on budget and with a high level of accuracy. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. 02/2006 to 03/2014 Senior Production Manager Company Name - City , State Management of Production team Responsible for price quotations of all custom quotes in the Formations product line. Also responsible for accurate generation of Order Acknowledgment and related approval drawings when necessary, and review and launch of "Standard" product line. Worked closely with R&D department, assisting as necessary in the development of new products. Created, reviewed, and modified all specification documentation including approval drawings, supplier drawings, and all specifications in the MAS 200 system, and E2 ShopTec System. Reviewed and maintained pricing for all Formations product line, meeting directly with owners to evaluate value-engineering concepts and options. Developed, evaluated, and maintained the quality of our vendors and products. Prepared analysis of new designs for overall feasibility and possible incorporation into the standard line of products. Responsible to oversee and supervise the team in production of all products verifying proper assembly techniques, finishes, upholstery, and development of necessary implementation. Communicated and instructed sales to assure a smooth flow of information throughout the production process. Maintained average turn-around on all custom quotes and estimates. Assisted in the daily questions and issues related to "Custom" work and/or engineering of orders to the respective department supervisors, when necessary. Authorized the fulfillment of requests for repairs, orders returns/cancellation and discounts. Interacted with all managers to solve/discuss issues, concerns, updates, projects, and deadlines for all demands. 06/2004 to 11/2005 Project Manager Company Name - City , State Space and furniture planning Design capabilities along with strong organizational and communication skills, creation of FF&E, color & materials. Coordination of drawings and information with other disciplines while providing design support for completion and execution of design projects (space planning, details, specifications, material palettes). Served as the single point of contact for project scheduling and changes. Monitored team progress and enforced deadlines. Drafted action plans and led meetings with department executives to review project status and proposed changes. Defined project deliverables and monitored status of tasks. Responsible for small maintenance projects as the Viceroy Hotel in Santa Monica. Education Associate of Arts : Interior and Furniture Design Santa Monica College - City , State Certified Interior Designer Bachelor of Laws (LLB) : Contract Universidade Candido Mendes - City , State , Brazil Languages Fluent in Portuguese and English Intermediate Spanish Skills AutoCad drafting 3D Rendering Material Board Communication skills conceptual design material organizational | DESIGNER |
SOFTWARE ENGINEER Summary Accomplished development professional with over ten years of experience in integrating IT Operations processes with sustainable customized applications to promote team performance and efficiency gains. An apt student in programming and markup languages matching multiple technologies together to best enhance and complement IT Service Management and Project Management best practices and deliver consistent, quality solutions in the fast-paced, evolving environment of technology. Highlights Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript Frameworks: AngularJS, Bootstrap Certifications: ITIL Foundation, Service-Now Application Developer Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker Accomplishments Launched Incident Management, Problem Management and Change Management tied to a centralized Configuration Management Database, leveraging Service-Now and Web Services integrations to synchronize and orchestrate information across multiple tools (e.g. Confluence and a proprietary, custom .NET application) Leveraged Web Services to implement a dashboard framework for data mashups that compares ITSM metrics with business key performance indicators (KPIs) from several tools, such as Service-Now, Omniture, Gomez, and an internal data warehouse, to inform incident root cause Successfully integrated IT Procurement workflows in the Service-Now Service Catalog module including integration points with Excel reports, data exports for Oracle Ebiz, and complex approval email notifications and workflows Coded and implemented a custom interim Web-based CRM tool to share and track customer information and trouble tickets while researching and reviewing full-featured third-party CRM rivals Experience Software Engineer September 2012 to Current Company Name － City , State Digital Media Solutions (VDMS) is a branch of Verizon concentrating on new products primarily focused on the Internet video lifecycle from content perparation to display on all current and emerging platforms. It acquired Edgecast Networks, a content delivery network, in 2014. Customize the Service-Now platform using server-side and client-side JavaScript to complement the release of Incident, Problem, and Change management processes and policies Utilize Jelly scripting, and the AngularJS and Bootstrap framework to produce automated management reports with custom UI and navigational features. Architect the Configuration Management Database (CMDB) to complement Service Operations processes, identifying known errors and driving down Incident resolution times. Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, and Git to synchronize data between both development and operations, utilizing both native configurations and extended capabilities via web services. Technical Project Manager January 2010 to September 2012 Company Name － City , State Edmunds.com is a premier online resource for automotive information for consumers, leveraging cutting-edge technology and tools to deliver just-in-time, relevant content for car shoppers and enthusiasts. Lead a team building out Continuous Integration and Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, an Selenium to build, deploy, and test in an automated fashion. Apply best practices in Agile SCRUM software development, lean manufacturing concepts, and lean startup principles to the IT Operations group to ensure support and maintenance projects are completed in a consistent and predictable manner. Foster a DevOps community within the organization by creating and promoting a framework that encourages early and frequent communication between development and operations in launching services, from resource provisioning through service architecture and Service Level Agreement (SLA) definitions Automation and Integration Engineer January 2008 to January 2010 Company Name － City , State Extend the capabilities of the Service-Now application, including the development and implementation of the Service Catalog module in Service-Now, adding a corporate training calendar and tracking module, and improving Service Support workflows through business rules. Develop and maintain a data visualization (LAMP) application to inform management decisions and technical decisions through event correlation from multiple tools, such as Service-Now, Gomez, and Omniture. Reports Engineer January 2005 to January 2008 Company Name － City , State Program reports in the Request Tracker application and later in Service-Now, including automated data imports to other applications such as Excel, Confluence and MySQL databases. Client Manager January 2003 to January 2005 Company Name － City , State IVT is a provider of enterprise-scale software for rich media applications, including live webcasting for corporate communications and on-demand streaming video learning tools to Fortune 500 companies. Assess client business objectives and recommend suitable solutions within the allotted budget and time considerations, leveraging the power of video synchronized to animations, slides, text transcripts with interactive chat and polling components to the ideal level. Supervise and engage in the development, execution, and testing of client projects to ensure on time delivery within the client's demands and constraints. Manage client requests for enhancement (RFEs) to our products and generate functional specifications based on requirements, analysis and system design. Senior Production Associate August 2000 to January 2003 Company Name － City , State Employ programming knowledge (JavaScript, XML, XSL) to extend the power of IVT's proprietary software solution to meet client business objectives and needs. Responsible for the development, testing and deployment of a custom CRM web application to track client history, sales development, and trouble tickets. Assist the production staff in generating client assets and optimizing assets for web delivery. Design and develop webcast interfaces that are consistent with client color palettes. Graphics Production Intern December 1999 to April 2000 Company Name － City , State The online division of a major motion picture production house, Centropolis Interactive developed a loyal following for their online magazines aimed at science fiction and independent movie enthusiasts. Develop and implement procedures for automated bulk image processing and optimization, including batch functions in Photoshop for image watermarking for high-traffic, content rich websites. Market Research Intern May 1999 to September 1999 Company Name － City , State A leading firm for real estate services, since acquired by Fidelity National Financial to become the nation's largest title insurance company. Utilized Visual Basic for Applications to create sophisticated macros, formatting and sorting raw data from several different sources to streamline leads research practices. Education B.A. : Economics, American Literature , 2000 University of California － City , State , US B.A., Economics, Minor: American Literature, 2000 University of California, Los Angeles (UCLA) GPA: 3.5 Skills Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt | DIGITAL-MEDIA |
CUSTOMER SERVICE ADVOCATE Professional Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.Energetic and reliable Retail Sales manager skilled in high-end merchandise environments. Core Qualifications Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development. Time management Proficient in MS Office Strong organizational skills Active listening skills Seasoned in conflict resolution Telephone inquiries specialist Experience Customer Service Advocate March 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries. Sales Manager October 1995 to February 2014 Company Name - City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in negotiations and time management. Determined staff promotions and demotions and terminated employees when necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with sales personnel to introduce new merchandise. Researched current and past business performance using on-line systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store management. Sales Manager October 1989 to July 1995 Company Name - City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively communicated and coordinated execution of the plano-gram with store management. Data Entry operator September 1985 to June 1989 Company Name - City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into. cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted. positive customer and associate relations through courtesy, service and professional appearance. Loan Servicing Representative August 1984 to August 1985 Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability. Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail outlet. Promoted to Call Center lead within 6 months of employment. Education High School Diploma : General-Business Communications , 1983 William Penn Vo-tech Harrisburg - State , USA General-Business Communications Morgan State University - City , State , USA Skills Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies. Strong communication skills, careful and active listener, customer satisfaction training, excellent customer service skills with monthly training and development on coaching to achieve higher levels of sales. Detail-oriented, merchandising seminars in fashion, inventory. MS Office proficient, Microsoft word, Microsoft outlook, Writing letters and memos. Personnel training on policies and processes, Time management involving scheduling and payroll . Professional and friendly. | ADVOCATE |
HR SHARED SERVICES ANALYST Summary Versatile HR professional with a strong benefits administration background, progressive cross-functional experience in broad range of HR functions including; HRIS, state and federal reporting, project management, client and vendor relation management, HR regulations, employee relations, HR policies and procedures, training, candidate screening and interviewing, employee oversight Highlights Applaud, Colleague, SAP, ADP, PeopleSoft, Microsoft Office, Aon/Hewitt HRIS Systems Experience HR Shared Services Analyst September 2015 to Current Company Name － City , State Provide customer support for HRIS questions and issues by researching resolving simple to complex policy and transactional questions related to the use of the PeopleSoft HRIS and HR administrative policies and practices. Assist in addressing and resolving inquiries from employees, managers and/or or internal HRBPs Provide tier 1 or 2 support to employees, managers and HRBPs Receive, audit, and complete requests for Mass Changes/ Reorganizations in PeopleSoft Perform periodic audits of data entered into HR systems Establish guideline for setting up standard reports Complete HR transactional, payroll and administrative activities as needed Suggest methods to update, simplify, and enhance processes, procedures and technologies based upon customer feedback Receive, audit, and complete requests for data corrections using Correction Mode in PeopleSoft Support and execute user acceptance testing of system updates and enhancements to PeopleSoft Conduct data audits to ensure data integrity Fulfill general reporting requests Maintain consistent service levels as defined Meet deadlines and handle varying workloads with a high degree of accuracy. Human Resources Representative January 2014 to February 2015 Company Name － City , State Daily support for the administration of all University benefits programs, including communications with vendors and third party administrators. Maintenance for the Staff Compensation System through market based job evaluation Providing daily administration and counseling to HR staff and University employees on all benefits and compensation systems. Performing day to day administration of a variety of other human resource function including unemployment, forms review and completion, exit interviews and file review. Interpreting University personnel policies and procedures to ensure their equitable application. Providing training and engaging in outreach activities. Providing support for WMU retirees and related retiree benefits programs. Providing technical support for HR Representatives (generalist) for the benefits/compensation subject areas. Providing support and backup to the role of Director Human Resources Benefits & Compensation. Make policy and procedure recommendations based on best practices. Benefits Manager/HRIS Specialist June 2012 to January 2014 Company Name － City , State Management of the College's employee benefits programs and the Human Resources Information System (HRIS). Documentation of HR processes and procedures for HRIS management. Provided excellent service to faculty, staff and retirees while ensuring compliance with state and federal employment and benefits law. Oversee the employee benefit enrollment process, serve as primary contact for faculty, staff and retirees with benefit related questions or concerns and work directly with vendors to resolve issues. HR Specialist December 2007 to July 2011 Company Name － City , State Managed annual open enrollment and payroll-related functions to include frozen salary, imputed income, rates information, EOI, direct bill for retirees and LOA Supervised the process for worksheet and confirmation statement fulfillment as the direct contact for vendors for both annual and ongoing enrollment Created test plans and conduct testing for HR portal for annual enrollment Successfully maintained the client research mailbox, researched and resolved complex client issues through to resolution Maintained and update process documentation for client processes and procedures Updated and maintained carrier files, imports, and exports. Specialist November 2006 to December 2007 Company Name － City , State Processed short term disability payments. Administered leave of absences, including FMLA, for client organizations. Responsible for reporting and metrics. Education B.S : Business Western Michigan University － City , State Business Skills administrative, ADP, backup, Benefits, counseling, client, customer support, Documentation, forms, HRIS, human resource, Human Resources, HR, law, Director, market, Microsoft Office, payroll, PeopleSoft, personnel, policies, processes, reporting, researching, research, SAP, technical support | HR |
HOMEBOUND TEACHER Career Focus Utilize skills and talents in order to plan, direct, and manage the procurement of food products, equipment, and services that meet the requirements and standards of the Child Nutrition Program by planning appropriate menus, following the dietary guidelines, and maintaining a safe and sanitary environment. Highlights Extensive hospitality background Food ingredients expert Food safety understanding Highly responsible and reliable Works well under pressure Exceptional interpersonal skills Accomplishments Team Building and Leadership Created collaborative classroom experiences Served as student mentor and counselor for students when academic problems and personal adjustments by meeting with guardians to reach solutions. Motivated students to engage with course materials by organizing engaging class activities and relating subject matters to personal experiences. Experience 02/2015 to Current Homebound Teacher Company Name － City , State Implement educational philosophy and goals of our district as related to TEKS education requirements. Follow mandatory guidelines in order to keep effective records as governed by the Homebound Program. Collaborate with campus teachers in order to ensure the success of the Homebound student Encourage and facilitate parent participation in the learning and educating of the Homebound student Utilize administrative skills to help effectively facilitate collaboration amongst the home campus teachers, parents, and homebound department Provide a sense of security and achievement for homebound students Coordinate smooth transition into homebound instruction and back into mainstream of regular classes 02/2009 to 02/2016 Teen Parent Teacher Company Name － City , State Developed and maintained the Pregnant Related Services as designed by the school district Implemented strategies as designed by the district in accordance with the dropout prevention program for at- risk students Provided nutritional instruction and guidance to pregnant teens Assisted pregnant teens with meal planning and healthy eating Acted as a service coordinator to obtain assistance from community service organizations and government agencies to provide assistance to pregnant students. Handled confidential student information, case management to support coding in line with PIEMS accountability and documentation Orient parents and students of protocol and procedures with the Pregnant Related Services program 02/1996 to 02/2009 Classroom Teacher/ Consumer Science and Nutient Company Name － City , State Instructed through lectures, discussions and demonstrations in nutrient, consumer science, and parenting. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Facilitated activities that developed students' physical, emotional and social growth Assigned lessons and corrected homework Documented attendance for audit purposes Encourage student awareness in attendance, academics and to continue with school during and after pregnancy Cultivate positive relationships with teachers, counselors, to develop and maintain guidelines consistent with student success and dropout prevention Maintain broad range of instructional techniques Developed lesson plans according to TEKS guidelines Classroom management strategies Direct and timely communication with parents Grade and behavior reporting Conducted small group and individual classroom activities with students based on differentiated learning needs. 02/1995 to 02/1996 Parent Liasion Company Name － City , State Developed parental support and involvement initiatives to target student academic and social development related to school objectives. Coordinated parental classes in accordance with overall objectives and strategies of the district. Coordinated positive reinforcement for parents with monthly newsletters. Facilitated parenting classes, connecting parents to community resources. Promoted positive communication support between parents and teacher. Partnered with parents to reinforce test strategies during state testing in line with classroom teachers and district objectives. Provided weekly workshops of food and nutrient to parents and students at French Elementary. 07/1985 to 09/2009 Clerk/Receptionist Company Name － City , State Customer services Delivered exceptional service by greeting clients Regularly checked on clients to ensure satisfaction General clerical duties such as typing, answering the phones, copies faxing, creating memos, filing, and maintaining records Education 2009 Master of Science : Education Administration Grand Canyon University － City , State , USA 1995 Family and Consumer Science Lamar University － City , State , USA Additional hours in Dietetics and Nutrition Professional Affiliations Alpha Kappa Alpha Sorority
Beaumont Teachers Association
Lamar University Alumni Association Skills Academic planning, administrative skills, case management, clerical, documentation and shorthand, research, lesson planning, newsletter development, coding and filing
Effective - Efficient -Dedicated- Positive
| TEACHER |
ACCOUNTS PAYABLE AP - (CREDITORS) SUPERVISOR Summary Self-motivated Accounts Payable Specialist offerings a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive accounts and clerical knowledge. Highlights Accounts payable professional Strong communication skills Expert in customer relations Effective time management Attention to detail Resolve outstanding issues timely Develop and implement systems, policies and procedures Accomplishments Reduced credit card expenses processed on in-house system from ZAR 2.2 million to ZAR 4.96 Reduced the unresolved queries on accounts from 48 months to 30 days Negotiated early settlement discounts with vendors Experience Accounts Payable AP - (Creditors) Supervisor March 2013 to December 2015 Company Name － City , State Full function AP (creditors) supervision - managing AP staff office. Approval of AP reconciliations - authorization of payment of supplier accounts Ensure that all tax invoices submitted for payment comply with requirements. Update reconciliations due list on Excel & hand to relevant AP associate to balance with his / her list. Approve list of suppliers to be paid & hand over to AP associates to load for payment Analysis of terms and conditions of potential vendors Schedule training for staff members. Ensure good communication in order that all persons are fully aware of their duties and responsibilities by sending e-mails and also verbally communicating any changes / possible problems as and when they arise. Communicate with other teams / managers regarding any queries or problems that could cause suppliers accounts not being paid. Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement. Lease Administrator November 2012 to February 2013 Company Name － City , State Manage lease agreement database. Compile World Screening checks / forward details and results to corporate office. Create "Offer to Renew Lease Agreement" for landlords once World Screening clearance reports are received. Liaise with leasing administrators regarding renewal of lease agreements. Draw up standard lease agreements to renew leases. General activities and duties in the leasing office. Utilities Manager October 2009 to October 2012 Company Name － City , State Manage City utility / property rates and tax charges to residential and commercial buildings - correct tariffs. Liaise and meet with City officials regarding charges. Lodge applications to have tariffs changed and accounts credited. Meet with sub-meter reading companies on a monthly basis, check and update on all issues and issue new instructions. Liaise with area managers and caretakers / building managers regarding any problems with utility meters in the buildings. Issue instructions. Approve / decline meter replacements. Investigate & complete tenant queries when escalated to me. Assist municipal Accounts Payable Department with training on capturing, processing, reconciling and payment of municipal accounts. Report to senior management on weekly basis. Temp Work. Supervisor July 2009 to August 2009 Company Name － City , State Temping as AR associate, processing reconciliations. Reconciling company accounts. Accounts Payable AP - (Creditors) Supervisor January 2008 to June 2009 Company Name － City , State Full function AP supervision of AP staff office and also reconciling of certain accounts Checking work of subordinates / reconciliation balances with the supplier statement and our system. Hand back any reconciliations that have errors or do not comply with corporate governance and company policy. Approve list of suppliers to be paid & hand over to associate to load for payment Schedule training for staff members. Schedule monthly POP (performance ownership program) meetings. Facilitate good communication in order that all persons are fully aware of their duties and responsibilities - communicating any changes / possible problems as and when they arise. Career Summary My extensive financial experience, together with several notable achievements, will ensure that the skills I bring to an organization will contribute to growth and success. Professional skills Administration Ensuring that data is accurate and stored in a manageable format as required by company standards and policy. Verification of AP reconciliations, including that they are processed on time to maximize discount. Managing debtor's book to ensure payments are received on time. Monitor and manage age analysis to keep within limits set by management. Records are secure and accurate, but available for Corporate Governance and audit purposes. Handling all verbal/written communication and representing the Company in a professional manner. Management / Supervision Leading a team and being responsible for team output and performance Establish and maintain a team environment, while encouraging all to participate and contribute. Operating within a diverse environment in a way that all team members feel that they are important and can contribute to our success, and enjoy the benefits of that success. Being a liaison where necessary between the team individually and collectively to senior management. Accounts Payable (Creditors) Clerk November 2003 to December 2007 Company Name － City , State Generate purchase orders on Navision system Check that all tax invoices comply with SARS requirements. Process tax invoices on Navision system Ensure tax invoices are approved by relevant managers as per limit of authority Match tax invoices to supplier statements Follow up on outstanding tax invoices / queries with supplier / responsible person. Confirm follow up conversations with e-mails / faxes. Reconcile accounts on Navision system to statements received and batch documents according to statements. Update payment list on Excel & check that banking details / payment limits are correct. Alternatively, advise the cashbook clerk of changes required Hand reconciliations (complete document packs) to supervisor for approval Balance payment list (Excel) and payment journal (Navision). Prepare COD payments twice weekly when required Update balance score card & file with supporting documentation in scorecard file for performance appraisals. Accounts manager March 2003 to November 2003 Company Name － City , State Full function accounts payable and accounts receivable Reconcile accounts Prepared payment run checks and remittance advices Resolve account queries Full function debtors Process waybills for invoicing Ensure all invoices & statements are delivered to customers timeously Collection of debtors payments Wages & salaries All Banking Petty cash Control fuel account Reconcile all accounts with auditors monthly Education Certificate in Practical Accounting : Accounting , 2006 Damelin Business School － City , State , South Africa Certificate in Basic Bookkeeping : Accounting , 2006 Damelin Business School － City , State , South Africa Certificate in Sectional Title Management : Sectional Title Management , 2011 University of Cape Town － City , State , South Africa High School Diploma Certifications Computer literate in MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, other accounting software, and MDA (Property Management Program/System) Additional Information Accounts Payable AP - (Creditors) Manager
Glendale, CO
Authorized to work in the US for any employer Skills •Audit and process vendor invoices ensuring timely and accurate payments. •High volume with complex processing •Investigate and resolve problems associated with processing of invoices •Handle all vendor correspondence via phone or email •Receive, research and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons. •Manage vendor information and setup. •Develop, implement and maintain AP systems, procedures and policies. •Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement. | AGRICULTURE |
CONSULTANT Skills Financial aptitude with In-depth knowledge of sourcing vendors for medical supplies Specifically with purchasing and sale of medical supplies Critical thinking proficiency & sound decision making abilities in time sensitive situations Cultural awareness and sensitivity Extensive experience with Microsoft Office; Word, Excel, Access Confident public speaker Relationship and team building skills with emphasizes in conflict resolution Experience Consultant Jun 2016 Company Name － City , State Created annual goals, objectives and budget and made recommendations to reduce costs. Specifically with scheduling and booking of various auctioning events Reduced overall costs via sponsorship's Implemented standards and methods to measure the effectiveness of agency activities . Sourced and implemented new performance appraisal process. Assistant Manager / HIPAA Privacy and Security Officer Jun 2014 to Jun 2016 Company Name － City , State Facilitated
an organization-wide change in electronic health record systems. Analyzed
and summited monthly reports to accounting manager- goal was to demonstrate
that all policies and procedures were appropriated practiced Performed
end of day accounting and balancing: Specifically
accounts receivable for; products and services purchase internally, &
documentation of all co-payments received –. Averaged $12K-$20K in daily
balances Conducted
a thorough HIPAA risk assessments: I dentified
weaknesses within current record systems-ranging from insurance information to
confidential patient information
Successfully
developed new organizational policies and practices to better protect patient
information needed to . Planning Assistant Nov 2012 to Feb 2013 Company Name － City , State Created an analytical framework for identifying and developing financial growth opportunities . Kmart and Kohls- I worked both projects simultaneously, both resulted in successful restructuring organization, increased sales resulting in overall revenue growth and new job opportunities Managed customer service department for the American market Customers ranged from family owned local markets to national accounts. Education and Training Bachelor of Arts , Arts in History 2012 University of Illinois at Chicago － City , State , USA Graduated Summa Cum Laude 3.99 GPA Master of Science , Health Administration 2015 University of Washington at Seattle － City , State , USA | CONSULTANT |
SALES ASSOCIATE ABIGAIL FULTON Accomplishments Demonstrated strong communication skills through extensive work with a diverse population; President of academic and extracurricular organizations, preparing and overseeing the coordination of events, Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Demonstrated strong communication skills through extensive work with a diverse population President of academic and extracurricular organizations, preparing and overseeing the coordination of events, Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Professional Summary Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service specialist with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service enthusiast with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Skills Relationship selling Quick learner Resolution-oriented Reliable and dependable Cheerful and energetic Dedicated team player Hard work ethic Strong communication skills Creative problem solver Strong client relations Quick learner Self-motivated Strong verbal communication Conflict resolution Client assessment and analysis Extremely organized Team leadership Exceptional communication skills Creative problem solver Strong client relations Quick learner Conflict resolution Client assessment and analysis Team leadership Exceptional communication skills Self-motivated Strong verbal communication Work History 08/2016 to 12/2016 Sales Associate Company Name – City , State Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Provided repeat customers with exceptional care and attention. Prioritized and accomplished wide range of tasks each shift. Worked collaboratively in team environment. Responded to customer concerns with friendly and knowledgeable service. Educated customers about the brand to incite excitement about the company's mission and values. Followed up with multiple customers each week to verify that they were satisfied with purchases. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 08/2016 to 12/2016 Sales Associate Company Name – City , State Performed all duties related to retail sales including; Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Maintained positive customer relations in a sales environment by; Providing repeat customers with exceptional care and attention. Prioritizing and accomplished wide range of tasks each shift. Working collaboratively in team environment. Responding to customer concerns with friendly and knowledgeable service. Educating customers about the brand to incite excitement about the company's mission and values. Following up with multiple customers each week to verify that they were satisfied with purchases. Cultivating a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 03/2015 to Current Swim Instructor Company Name – City , State Cultivated positive relationships with children and adults by interacting with them during one on one and group sessions. Developed safe and effective exercise programs for swimmers with specific, individual needs. 03/2015 to Current Swim Instructor Company Name – City , State to head the start up of a Swim Lesson program for children and adults. Worked with children. from age 2 to mature adults, developing professional and personal relationships. 04/2014 to 08/2016 Waiter Company Name – City , State Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide. the highest level of service to customers. Maintained friendly and professional customer interactions. Shared product. knowledge with customers while making personal recommendations. 04/2014 to Current Waiter Company Name – City , State Planned and coordinated staff to attend and cater parties. Interviewed and hired new staff members Organized and created a working regiment for staff members to follow. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the club to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all club initiatives and promotions to customers to generate return business. Set up and explained new membership contracts 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. Education GED : San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology BACHELORS DEGREE : BUSINESS MARKETING Business, Communications and Organizational Psychology San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology Coursework in Marketing and Advertising, Business Development training : 2018 Communications : Relationship psychology, Interpersonal communication American River College - City , State Coursework in communications, contract law and environmental and geographical sciences. Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team 2018 Communications : Communications American River College - City , State Coursework in communications, contract law and environmental and geographical sciences. Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team Skills Advertising, Business Development, Strong communication skills, dependable, Marketing, Quick learner, sales, active team player Outside Activities Proficient at time management as I juggle a full academic course-load and maintain my position as an all american athlete. | SALES |
HR VOLUNTEER ASST. MANAGER Professional Summary I am dedicated to every project I have worked on with strong undergraduate and graduate credentials including five years experience in Assisting Management of Human Resources. I look to expand my knowledge increasing chances of future career opportunities by completing a Doctorate in business program. Educating myself as a full time student puts me in the position to operate in industries such as Manufacturing, Government, and Healthcare, those industries alone would increase my earning potential. Being educated in these aspects of business will help me operate any organization as needed with my Masters Degree in Business Administration, along with being able to comprehend what is needed for the organization to succeed. My aspiration while completing this MBA program is helping me allow myself to work in top management positions along with allowing me to show the skills gained through education. Skills Human Resource Management Product Design and Development Strategic Warehouse Management This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship. Master of Business Administration | Grand Canyon University Dates From (2016) - Current/ Expected graduation date (04-2018) Key points of education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment and analysis Risk management processes and analysis Project management Strong verbal communication Budgeting and finance Team liaison Human Resource Management Product Design and Development Strategic Warehouse Management This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship. Master of Business Administration | Grand Canyon University Dates From (2016) - Current/ Expected graduation date (04-2018) Key points of education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment and analysis Risk management processes and analysis Project management Strong verbal communication Budgeting and finance Team liaison Work History HR Volunteer Asst. Manager Company Name City , State January 2009 volunteer assistant Human resource manager Company Name City , State August 2009 to September 2014 Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions. volunteer assistant Human resource manager January 2014 Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions. Skills Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management Education BA Entrepreneurship, Specializing in Logistics | Ashford UniversityDates From - (2010) To 2015 key points of education: Advertising New Business Strategy Organizational Management Organizational Dynamics MBA - Business Administration Grand Canyon University City , State 2018 | HR |
SYSTEM ADMINISTRATOR Experience 03/2009 Company Name 21674 SKSIT Security and the Wireless Environment 11/05/12 18640 SKSIT Securing WLANs 10/30/12 27481 SKSIT Building and Securing VoIP Networks 03/20/12 36542 SKSIT Protecting Windows 7 Against Malware and Vulnerabilities 03/13/12 30688 SKSIT Physical Security 02/03/12 14766 SKSIT FIREWALLS AND VPNS 01/23/12 34601 KISAM Service Manager (SM) Overview 09/27/11 31699 Adding of Assets in KISAM Asset Manager 09/26/11 31856 Windows Server 2008 System Administration 04/01/11 28902 STAN - Security Configurations for Windows 2003 Servers 01/31/11 28801 "EOps Test Planning Procedures OS, Databases and COTS" 01/20/11 14763 SKSIT (ANS) ENCRYPTION TECHNOLOGIES 04/09/10 23796 SKSIT Intrusion Detection and Response in Networked Environments 03/22/10 21797 SKSIT Introducing Voice Over IP 04/15/09 21674 SKSIT Security and the Wireless Environment 04/14/09 17090 SKSIT Wireless Communication Basics 04/10/09 17623 SKSIT Auditing and Monitoring 05/01/08 21597 SKSIT (ANS) The Fundamentals of Networking 04/25/08 18287 SKSIT ITIL: Problem and Change Management 04/24/08 18054 KARTA Introduction to the Certification & Accreditation Process 04/12/07 18064 KARTA Information Security Awareness - Beginner 04/11/07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08/03/06 14115 SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES 08/02/06 14025 SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY 07/31/06 14780 SKSIT Wireless Security 07/31/06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04/07/06 17633 SKSIT Malicious Code 03/24/06 18035 KARTA Technical Controls 03/23/06 18041 KARTA Risk Management 03/22/06 18034 KARTA Operational Controls 03/17/06 18004 KARTA Principles of Operating Systems Security 03/17/06 18033 KARTA Management Controls 03/16/06 17996 KARTA IT Security Awareness - Intermediate 03/15/06 18076 KARTA FISMA: Establishing Security Metrics 03/14/06 18064 KARTA Information Security Awareness - Beginner 03/14/06 18060 KARTA Implementing Physical Security 03/14/06 15225 Firewalls and Internet Security 12/16/05. System Administrator , 07/2005 to Current Company Name Hours per week: 40 + Ogden, UT 84201 Series: 2210 Pay Plan: GS Grade: 12 Information Technology Computer (This is a federal job) Supervisor Peter C Morgan 304-264-5413 May Contact Supervisor: Yes As the 12 Computer Systems Administrator the EOps-ECC-WSSB-BSS-CIS group, my job function is varied and requires multi-tasking as a standard. I have acted as the CIS section supervisor. I am a trainer for new employee's coming into the group on details and 4 new permanent employees into the CIS group. I am required a basic working understanding of 7 projects and to be able to step in for other SA's at a moment's notice of well over 500 servers. The work involves analyzing customer requirements, developing specifications for new or modified systems, planning and coordinating the design, development, testing, installation, and support of new and modified systems, including hardware and software, and serving as the primary liaison with customer organizations on all IT-related matters. The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas, to insure that new systems are properly managed. The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools. This work affects the availability of IRS IT systems needed to meets the mission requirements. Regular contacts include employees in the same or related units, employees and managers within IRS and contractors/vendors at several levels of the agency (campuses, headquarters or field offices); and individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional. My main duties are to maintain server's operation, security, and analyze and diagnose system hardware and software components. I also write up problem tickets with server's hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I.R.S. personal and vendor to accomplish the repairs. I make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting UWR's, KISAM asset management to include all of the new servers information from serial numbers, bar code, make, model and location just to name few of them. I also file out the Server Compliance checklist, software license forms. In addition, I image or re-image server with the proper Windows Operating System and software needed to run the server e.g. Contact Recording, Contact Analytics, TOS, RTS among other servers. I also monitor and respond to KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs are up to date and operational. Insure all Microsoft Windows patches are installed on servers. I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections. I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance. If there are any that is not in compliance, I make the necessary changes to bring them back into compliance. I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other's in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read. I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls. TPF Operations Server (TOS) I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching. Installing and maintaining software and hardware, controlling current versions in use and future release of application software, and documenting the physical configuration of the system. Optimizing the functionality of servers systems using performance tuning tools and techniques. Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques. Planning and coordinating the installation of new products or equipment, resolving installation problems, identifying and mitigating security vulnerabilities and risks, and maintaining server integrity and availability. Initiating corrective or preventive actions, such as increasing disk or memory capacity to improve system performance. 01/1989 to 04/2007 Company Name Hours per week: 40 + Ogden, UT 84201 Series:2210 Pay Plan: GS Grade: Information Technology Computer System Administrator (This is a federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes. My responsibilities were to assist public electronic filing programmers by analyzing, diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing. I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error's were and call them and communicate to them where the error occurred. They would make the correction and it would be accepted as an Electronic Filing Software Program. I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation. Another responsibility I had was to have all of the data copied to a nine-track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I.R.S employees to access the returns if a taxpayer had questions about their returns. I also helped my group to maintain our network and desktop computers. There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed. I also would install updates to the workstations, as they became available to us thru download transmittal. Job Related Training:. Item Item Description Completion Date. Information Technology Specialist , 01/2013 Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS -12 I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching. Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time with family and friends Tracking the Stock Market. Education BS : Sociology and Social Work Psychology , 1983 Weber State University Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I Cultural Competence and Effective Communication 04/06/16
27931 "SKSIT Monitoring, Backups, and Recovery in Windows Server 2008" 03/02/16
31818 SKSIT Software Updates and Compliance Management in
Microsoft Windows Server 2008 : 02/17/16 SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008 12/18/15 36545 SKSBS IT Project Management Essentials: Monitoring and Controlling IT Projects 12/11/15 36544 SKSBS IT Project Management Essentials: Executing IT Projects 12/11/15 36543 SKSBS IT Project Management Essentials: Initiating and Planning IT Projects 12/11/15 36546 SKSBS IT Project Management Essentials: Managing Risks in an IT Project 12/11/15 36541 SKSBS IT Project Management Essentials: Introduction to IT Project Management 12/10/15 27225 SKSBS Troubleshooting and Closing the Project 12/10/15 60476 SKS-LLPKG PM Lite - A Blended Approach 12/10/15 27236 SKSBS Managing a Project 12/09/15 27234 SKSBS Transitioning into a Project Management Role 11/27/15 27233 SKSBS Project Management Fundamentals 11/13/15 27235 SKSBS Initiating and Planning a Project 11/12/15 31813 SKSIT Windows Server 2008 Backup and Recovery 11/10/15 31586 SKSIT Setting up and Securing Windows 7 01/14/15 57785 PSTR - FISMA Continuous Monitoring - ASCA Training 01/07/15 43943 SKSIT SSCP Domain: Malicious Code 10/16/14 23279 Configuration Management (CM) Overview (CBT) 01/07/14 43161 Change Management Process Overview 01/07/14 31813 SKSIT Windows Server 2008 Backup and Recovery 12/10/13 53407 SKSIT Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure 12/06/13 23796 SKSIT Intrusion Detection and Response in Networked Environments 12/05/13 23464 SKSIT 3G Communication Systems 11/23/12 Skills Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe Additional Information Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008 | INFORMATION-TECHNOLOGY |
DIRECTOR FACILITIES PLANNING, DESIGN AND CONSTRUCTION Executive Profile A leader working in a large integrated academic medical center (www.uwhealth.org) focused on integrated business planning and facility design and development driven by operational improvement and teamwork. Experienced in all aspects of facility support and construction. Skill Highlights Health care business planning Experience in all aspects of health care support services Team leader in process improvement combined with facility design Full design, construction and implementation planning for new hospital development Management of integrated staff of design and construction professionals Boundary spanning professional Management of large capital budgets Contract development and negotiation for multiple project delivery methods Hospital acquisition due diligence Integrated facility planning across multiple organizations Core Accomplishments UW Health at the American Center - Fifty bed orthopedic hospital with integrated clinics, and health and wellness center. 500,000 square feet, August 2015 opening American Family Children's Hospital - Eighty bed full service pediatric hospital with NICU, PICU and Pediatric Oncology. Full complement of outpatient services including imaging center, 280,000 square feet, 2007 opening with an additional vertical expansion of 54,000 square feet (www.uwhealthkids.org) UW Health Rehab Hospital - Fifty beds to support the orthopedic hospital, September 2015 opening Integrated design and construction management departments to increase economies of scale and increase customer responsiveness professionalism Managed over $1 billion in construction projects Professional Experience June 2012 to Current Company Name City , State Director Facilities Planning, Design and Construction Directed complete Facility Master plan including system wide, cross entity planning for all existing facilities and green field site analysis Directed the planning, systems improvement teams, design and construction acquisition process, for a new orthopedic hospital and associated rehab hospital Led the integration of construction, interiors, art, drafting, planning and design teams Initiated the development of a cross entity business planning assessment process for capital projects July 1996 to May 2012 Company Name City , State Director Facilities Planning Managed $800+ million in capital projects with some annual budgets exceeding $100 million including co-leading the construction of a 80 bed pediatric hospital. Incorporated Lean process improvement methods in design of the facilities projects. Developed and implemented a five - year facility master plan. Assisted in hospital wide strategic planning initiatives with respect to facility demand. Implemented capital project budget development, budget tracking, project management and accounting system, Strata Cap and Strata Track. Implemented multiple project delivery method RFPs and contractual documents including the consolidation of all fiscal year design and engineering work in to one master contract. Negotiated all A/E and construction contracts. Managed all aspects of real estate development including property acquisition, lease negotiations and municipal approval processes Primary liaison with UW Madison School of Medicine, campus planning and construction group and local communities for development issues. January 1986 to January 1996 Company Name City , State Planning Coordinator Coordinated the analysis, development and implementation of clinical programs and capital projects. Coordinated projects with campus and state project managers. Performed “CON” analysis for capital projects. Assisted in the development of a quasi - private “public authority” capital project system to meet State of Wisconsin accountability requirements including the creation of the commercial bond issue to finance projects. Managed capital equipment project budgets in excess of $500,000 annually. Created an institutional wide database for all Hospital space and an MS Access database for all leased space. Education 1994 UNIVERSITY OF WISCONSIN - Milwaukee City , State , US Masters : Business Administration GPA: GPA: 3.75 Business Administration GPA: 3.75 ANTIOCH COLLEGE City , State , USA Bachelor of Arts : Biology/Psychology Biology/Psychology Personal Information Single. One 27 year old daughter. Excellent health. Hobbies include international biking, travel and photography. Skills Academic medical center cultural awareness All aspects of health care construction Business planning and product line development, marketing analysis Budget development, conceptual design, consulting management, contract management, contracts development, database design and development Interior design Real estate acquisition and leasing. Hospital acquisition due diligence Additional Information Chair, International Board of Amigos de las Americas, Houston, TX. Member of Executive Committee, Strategic Planning Committee and Finance Committee of the International Board. $4.5 million budget Founder, local board member, and Past President, Wisconsin Chapter of Amigos de las Americas, a not for profit organization that sponsors young adult volunteer service work in Latin America. International Board Member Board member Working Capital for Community Needs, Madison WI a micro-finance bank like not for profit with a$13 million portfolio in Latin America Vice President Aloha Days, Incorporated a non-profit organization dedicated to promoting volleyball and volleyball facilities in the Madison area. Professional Affiliations Past President of the Greater Madison Area Health Management System Society. Member, American Society of Health Care Executives | CONSTRUCTION |
CAD DESIGNER Skills Catia V5 Solidworks Inventor Pro-E Wildfire 4, Creo 2.0 GD&T Production floor support Design for Manufacturability Supplier support Professional Experience April 2013 to Current Company Name City , State CAD Designer Team member in Engine Peripheral group 3D design and creation of 2D drawings using Creo 2.0 Process Engineering Change Notices in Teamcenter PDM and JD Edwards software Create complex models of engine intakes, exhausts, style covers, etc. using surfacing Hose routings of engine fluid systems Assembly prints Prototype build support Completed one week advanced surfacing training. September 2007 to March 2013 City , State Oshkosh Defense Senior Designer Team member in Armor and Survivability group 3D design and creation of 2D drawings using Catia V5, Pro Engineer Wildfire and Creo Process Engineering Change Notices in Smarteam PDM and JD Edwards software Utilized GD&T and carried out tolerance stack ups on complex weldments and assemblies Utilized Catia Kinematics work bench to create and prove out various mechanical assemblies such as four bar linkages, automotive latches, and control cables Worked extensively on M-ATV and FMTV truck program proposals Worked in two person design team to design FMTV truck cab shell Designed numerous after-market armor kits in production and fielded on military trucks Extensive experience supporting prototype builds and helping production floor launch new products Surface modeling of stamped sheet metal parts and plastic parts 3D modeling in large assemblies (complete trucks). June 2006 to August 2007 Company Name City , State Project Engineer/Technical Customer Service Representative Responsible for cradle to grave design of after-market and OEM motorcycle accessories Specialized in sheet metal and tubing products 3D design using Solidworks and Inventor 2D drawings using Solidworks , AutoCAD, and Inventor Responsible for hand fabrication of prototype parts using shop and production machines Responsible for design and fabrication of all production tooling and fixtures Responsible for finish requirements of parts such as polishing, chrome, powder coating, etc. Managed production employees during prototype and production stages of projects Traveled to trade shows to receive feedback on products and assist sales staff. February 2006 to May 2006 Company Name City , State Payroll Auditor Analyze and fix payroll errors for the Chicago Public School District. Use of various computer databases. Education and Training 2005 Mount Mercy College City , State , USA Bachelor of Science : Mathematics Mathematics 2003 College of DuPage City , State , USA Associate of Science Skills 3D design, 3Dmodeling, Assembly, AutoCAD, automotive, cables, Catia, databases, JD Edwards, market, mechanical, modeling, payroll, PDM, Pro-E, Pro Engineer, Process Engineering, proposals, sales, shell, Solidworks, trade shows | DESIGNER |
MANAGER AND EXECUTIVE CHEF Profile Results oriented manager who thrives in fast-paced, competitive environments is seeking position offering opportunities for new professional and personal challenge. Self starter with a positive, can-do attitude who is driven to learn and succeed. Areas of Expertise Inventory control Expense control Supervision and training Strong presentation skills Sound judgment Computer-savvy Process improvement Team building Staff motivator Business recovery and sustainability Conflict resolution Media marketing Cost reduction Budget allocation Diverse management experience Natural leadership Staff training Supervision and training Skilled negotiator Calm under pressure Complex problem solving Inventory control Adaptable Exceptional time management skills Operations Start up Performance evaluations Employee Scheduling Professional Experience Manager and Executive Chef October 2014 to Current Company Name － City , State Continually monitor all Rochester University Fraternity house kitchens and take appropriate action to ensure food quality, service standards, policies, and sanitation standards are consistently met. Assign tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Performed kitchen walk-throughs to gauge timeliness, performance and excellent service quality. Monitor budgets of all Rochester University Chefs on campus Manage and approve all inventories and budgets related to all culinary areas on campus Manage, plan, and oversee all culinary campus events Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Designated by Rochester University to be primary competitor to represent Rochester University in all culinary competitions Sous Chef October 2013 to June 2014 Company Name － City , State Approved procurement requests for banquet products Managed and updated day to day database of personal and existing recipes Budgeted food orders and products to maximize company profitability Maintained standards and responsible for all kitchen operations, banquet events and buffet lines Responsible for daily set up of all stations General Manager/Executive Chef September 2012 to October 2013 Company Name － City , State Advanced 30 year family owned non- profitable restaurant to lucrative, thriving business now known as "Local's Favorite" Personally acknowledged in the local Sun News, Myrtle Beach Tourist magazine, culinary and tourist websites as "Top 100 Myrtle Beach Chefs" in over 3,000 existing restaurants Designed, created, and implemented new restaurant and catering menus consisting of self-created recipes Scheduled and managed all catering events Reviewed and approved all food and beverage billing invoices and expense reports Monitored, budgeted inventory and expenses Managed day-to-day tactical and long-term strategic activities Scheduled and directed staff to maximize productivity Identified key growth opportunities through implementation of promotional events Hired and trained staff of over 20 for food and beverage preparation and approved payroll Reduced total operating costs while utilizing online tools such as Quicken Coached and mentored 25 employees and staff members by offering constructive feedback and taking interest in their career growth Chef De Cuisine and Sous Chef December 2010 to September 2012 Company Name － City , State Successfully and simultaneously worked with Owner and Executive Chef Ernest Bledsoe to successfully manage both restaurants Recruited and hired 20 new staff for each restaurant Inventoried, compiled and maintained records of food use and expenditures Ensured minimal product shrinkage and secondary use of products to avoid waste Managed food and produce receiving process with 100% accuracy. Led and motivated all restaurant personnel to be successful Trained new staff on cleaning and preparing various foods for cooking and serving Created special menu items and event menus Planned and prepared food for parties, holiday meals, special functions, and other social events Instructed other cooks in the preparation, cooking, garnishing, and presentation of food Sous Chef April 2010 to December 2010 Company Name － City , State Performed in a high volume kitchen under Executive Chef Frank Lee Supervised, coached and trained kitchen personnel, prep cooks and line cooks in the preparation, cooking, garnishing, and presentation of food. Executed various kitchen stations including meat, fish, grilling and saute while preparing fine dishes and special diet entrees Often switched between positions as Sous Chef to any other necessary Chef position mid shift to support changing needs of kitchen and staff Supervised and coordinated activities of cooks and workers engaged in food preparation Placed daily food orders Kitchen Manager July 2008 to April 2010 Company Name － City , State Scheduled kitchen and service staff Monitored safety, sanitation, and food preparation Inventoried food, supplies, liquor, beer and wine on daily basis Revised and organized kitchen procedures to optimize work flow Internship for Associate Degree in Culinary Arts January 2008 to June 2008 Company Name － City , State Skilled and proficient at all stations including prepping, sautéing, grilling before end of internship Served an average cover count of 300+ per night Obtained firsthand experience with international, European, and French Cuisine Interned during the 5th year of winning Charlotte Restaurant of the Year Education Associate Degree : Applied Food Science and Culinary Arts/Food and Beverage Management , May 2008 Johnson & Wales University － City , State , GPA 3.4 GPA: GPA: 3.4 Certification : Food Safety and Sanitation , 2008 Johnson and Wales － City , State Certification : National Beverage Service and Bartending , 2008 Johnson and Wales － City , State Affiliations Future Business Leaders of America Scholarship Federal Work Study Program Award Johnson and Wales Achievement Scholarship Skills Budgeting, Multi-Business Operations Management, New Business Development, Profit Generation, Food Safety, Quality Management, Customer Relations, Vendor Negotiations, Vendor Partnerships, Time and Resource Optimization, Inventory Control and Management, Weekly Payroll, Policies, Safety, Work Flow | CHEF |
SALES & CUSTOMER SERVICE REP Summary Administrative & HR Professional Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. Highly organized and detailed oriented HR professional with over 10+ years experience in providing human resource in areas employee relations, recruitment, workers compensation and benefits, employee record-keeping, compliance with Federal & State Laws and HR policies and procedures. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications.[Job Title] focused on developing efficient processes using knowledge of recruiting, employee relations, training and development and auditing. Highlights New employee orientations Staff training and development Microsoft Office Suite expert Quickbooks Human resources audits Maintains confidentiality HRMS HR policies and procedures expertise National Human Resources Association Human resources management People-oriented Organized Exceptional communicator Accomplishments Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications Affiliation and membership include: Society of Human Resources Management, Project Management Institute Revamped the orientation process for all new hires, which was implemented company-wide.Promoted to [Job Title] after [Number] years of employment.Audited an HRIS database and received special recognition with a “Thank You Award.”Designed a standard exit process and interview survey that was implemented permanently. Experience Sales & Customer Service Rep September 2012 to Current Company Name Manage high-volume of workload in a sales and customer service environment assisting on average 550 customers per week to increase brand loyalty and awareness as well revenue. Analyze customer needs to recommend products and provide customer service to drive sales. Achieved a 100% customer service satisfaction and retention average based on communication and listening skills, problem resolution and politeness contributing to company attaining highest customer service ratings (determined by external auditors) in recent years. Assist current and new reps in adjusting to rigors of department as it relates to familiarity with processes, driving product sales and performing customer service reducing organizational turn-over. Assist customers with purchases, opening accounts and navigating website to facilitate purchase. Attained a 95 -100% employee evaluation and rating in 2012 by meeting employee and customer service benchmarks in product knowledge, attendance, customer service in regard to speed, accuracy and volume in the performance of daily tasks. Explained human resources policies and procedures to all employees.Conducted telephone and onsite exit interviews for all employees.Answered employee questions during the entrance and exit interview processes.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range.Assessed employee performance and issued disciplinary notices.Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.Managed over [Number] personnel files according to policy and federal and state law and regulations.Generated employee tracking reports each month.Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.Managed communication regarding employee orientation and open enrollment for benefits.Helped training and development staff with all aspects of training coordination.Completed payroll processing from start to finish for more than [Number] employees.Assisted customer service with inbound and outbound calls regarding all HR inquiries.Designed new employee packages and sent them via mail and e-mail.Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.Audited job postings for old, pending, on-hold and draft positions.Completed all work with a [Number]% rate of accuracy.Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders. Coordinated communication between administration and executive team January 2011 to August 2012 Company Name － City , State Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders.se of teamwork and collaboration. The Co-operative London, UK (HR Generalist) Aug. 2003 - July 2007 Provided support to staff regarding company policies, procedures, and practices. Compiled and maintained records related to employees, such as personal data, compensation, benefits, tax data, attendance, and performance reviews or evaluations. Assisted with recruiting efforts, including processing employment applications and assisting in other employment activities. Created, maintained, and updated employee files to document personnel actions and provided information for payroll and other uses. Assisted in administration of compensation programs and helped to monitor performance appraisal process. Oversaw HR processes and developed analytics in areas such as new hire orientation and on-boarding, employment verifications, background investigations, employment action form transactions, transfers, promotions, tuition reimbursement, exit interviews, and terminations/resignations. Maintained a myriad of databases that supported HR activities/processes as well as maintained up-to-date personnel files in compliance with applicable legal requirements. Helped to maintain company organization charts and employee directory. Compiled and maintained records for use in employee benefits administration. Conducted research to determine the effectiveness of personnel programs and policies. Ensured compliance with all applicable federal, state and local laws and regulations. Compiled data from personnel records and prepared reports. Computed wages and recorded data for use in payroll processing. Office Manager August 2007 to September 2010 Company Name － City , State Administration & Organization Provided administrative and business support for the firm, CEO and executive team members. Coordinated for top executives conference calls, board meetings, travel and special events. Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers of services at special events, saving $55K in 2009. Improved office efficiency by creating highly effective organizational and filing system, including quick & thorough indexing, filing & offsite storage, resulting in easy access to critical information, streamline office functioning and increasing office performance by about 15%. Maintained CEO's calendar, reorganized executive & finance libraries, assisted managers with special projects as needed, including employee hiring, orientations, on-boarding etc. Conducted extensive internet research on competitors and potential acquisitions and reported findings to marketing manager. Developed, formatted and maintained databases. Communication & Client Relations Responded to client phone calls and inquiries providing appropriate information as needed. Acted as liaison between senior executives, board members, shareholders, middle management and administrative staff maintaining an open line of communication in the process. Coordinated the preparation of reports, documents and presentation slides for staff and the board. Education Master of Arts : Human Resource Development BOWIE STATE UNIVERSITY － City , State , US BOWIE STATE UNIVERSITY Bowie, Maryland Master of Arts in Human Resource Development, May 2012Top [Number]% of classEmphasis in [Subject][Award Name] Academic Achievement AwardMinor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development Certificate : Project Management Bowie State University Certificate in Project Management, Bowie State University, March 2011 Bachelor's : Human Resources Management CENTRAL UNIVERSITY COLLEG E － City , GH CENTRAL UNIVERSITY COLLEG E Accra, Ghana Bachelor's degree in Human Resources Management July, 2003 SOFTWARE APPLICATION Proficient in the use of Microsoft Office Applications (Word, Excel, Power Point, Access, Project Manager), Outlook, HRIS, MS Project and MS Publisher.Minor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development Certifications Certificate in Project Management, Bowie State University Professional Affiliations Affiliation and membership include: Society of Human Resources Management, Project Management Institute Skills Databases, Hr, Compensation, Appraisal, Automated Payroll, Benefits, Benefits Administration, Correspondence, Employee Benefits, Hr Generalist, New Hire Orientation, Payroll, Payroll Processing, Performance Appraisal, Personnel Records, Recruiting, Terminations, Increase, Access, Client Relations, Filing, Finance, Liaison, Marketing, Office Manager, Pricing, Customer Service, Receptionist, Retail Sales, Accounts And, Problem Resolution, Product Sales, Sales, Sales And, Satisfaction, Training, Ada, Employee Engagement, Employee Relations, Flsa, Fmla, Hr Issues, Labor Laws, Managerial, New Hires, Performance Management, Recruitment, Claims, Clients, Compensation And Benefits, Excellent Written, Highly Organized, Time Management, Very Organized, Workers Compensation, Mitigation, Human Resources, Project Management, Excel, Hr Information System, Hris, Human Resources Management, Microsoft Office, Microsoft Project, Ms Office, Ms Project, Ms Publisher, Outlook, Project Manager, Publisher, Word | ARTS |
TEACHER Summary Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development, coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills. Highlights Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher, Access) Teaching Strategies GOLD CDA-Infants & Toddlers Maryland Child Care Credential PCS Web Leadership skills Time management skills Verbal communication skills Organizational skills Teamwork skills Teaching skills Resourcefulness Patience Responsibility Reliability Determination Multi-Tasking Basic clerical knowledge Reliable Experience Teacher 01/2014 to Current Company Name City , State Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend staff meetings, and serve on committees as required. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Offered detailed daily reports that outlined each child's activities. Read stories to the children and taught them painting, drawing and crafts. Incorporated music and art activities to encourage creativity and expression. Teacher 01/2008 to 01/2014 Company Name Escorted children on outings and trips to local parks and zoos. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend staff meetings, and serve on committees as required. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Offered detailed daily reports that outlined each child's activities. Read stories to the children and taught them painting, drawing and crafts. Incorporated music and art activities to encourage creativity and expression. Security and Property Clerk 01/2007 to 01/2007 Company Name City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Prepare meeting agendas, attend meetings, and record and transcribe minutes. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Office Automation Clerk 01/2006 to 01/2006 Company Name City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Prepare meeting agendas, attend meetings, and record and transcribe minutes. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Education M.Ed : Educational Leadership May 2015 Concordia University City , State Educational Leadership B.A : Sociology 2011 University of Maryland Eastern Shore Princess City , State Sociology Skills arts, conferences, edit, facsimile, instruction, Leadership skills, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Multi-Tasking, office machines, Organizational skills, photocopiers, scanners, switch, teacher, Teaching, Teamwork, telephones, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops | TEACHER |
ENGLISH TEACHER Summary I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology. Highlights Valid and Current Teaching Certification in Connecticut Kind and empathetic towards students Background Urban public schools Grades 7-12 Ph.D. in Psychology Member Psi Chi International Honor Society Member NCTE Member APA Graduate Certificate in Women's Studies National Institute of Health/ For Human Participants Approved Ongoing PD in current methods and developments in pedagogy Excellent with developing positive rapport with students Developed common core skills with classroom work for each marking period/and for each grade and assignment Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands Developed pre/post CFAs for each unit to coordinate with standardized testing Dissertation topic-prejudices - origins and resolutions Accomplishments Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format Established drama club for 7th and 8th graders - produced plays 2 performances annually Opened before and after school chess fun tables for learning/practicing Experience English Teacher Oct 2014 to Jun 2015 Company Name - City , State Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators. Professor of English Jan 2002 to May 2014 Company Name - City , State Taught computerized reading and writing.. as well as general reading and writing in lecture/listen/discuss style. Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;. English Teacher Aug 2001 to Dec 2011 Company Name - City , State Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;. English Teacher Aug 1998 to Jun 2001 Company Name - City , State Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;. Education Ph.D , Counseling Psychology 2012 Walden University - City , State , USA Counseling Psychology Transcripts are attached to this packet Master of Science , English 1999 Southern CT State University - City , State , USA Earned Certificate in Women's Studies Bachelor of Science , Education/English 1993 Southern CT State University - City , State , USA | TEACHER |
DIGITAL DESIGNER Summary Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name, The description you posted for a studio assistant parallels my interests and qualifications perfectly. With my background in art and psychology, I am confident that I would make a very successful and creative studio assistant. Having worked for the non-profit organization CountyArts, I have been exposed to a number of aspects of the art world. My experience as artist assistant at the Museum of Art demonstrates my capability of working with others through the creative process of production while meeting the challenges presented to me. Also, my education in psychology has allowed me to learn the nuances of people and has provided me with good investigative and analytical skills that will suit your needs for customer assistance. I would appreciate the opportunity to make a substantial contribution by exploring the business of applied art through your design firm. I welcome the opportunity to meet with you to further discuss my candidacy and will call next week to see if we might arrange a time to speak. Thank you for your time and consideration. Sincerely, Signature FirstName LastName Ethan Araya Cover Letter Graphic Arts Highlights Microsoft Office (Word, Excel, PowerPoint, Access) Experience Digital Designer Company Name Many designs in High School, and posted them around school. Made many portfolios, and animated designs. Created posters, and 2 dimensional designs. Technical Director July 2009 to April 2011 Company Name Implement new or enhanced methods and processes for the processing, testing, or manufacture of nanotechnology materials or products. Collect and compile nanotechnology research and engineering data. Supervise or provide technical direction to technicians engaged in nanotechnology research or production. Assemble components, using techniques such as interference fitting, solvent bonding, adhesive bonding, heat sealing, and ultrasonic welding. Sr. Technical Engineer January 2007 to July 2009 Assisted civil engineers on several key government projects involving roadway designs and improvements, solutions easing traffic congestion and replacement of deteriorating bridges. Handled cost-of-materials estimations, report and document tracking, project documentation, on-site project visits, invoice/agreement verification and building permit applications. Gained experience in blueprint reading, as well as preparation of maps and plans. Edit. Education High School Diploma : 6 2006 Elky High Elklan Oregon Bachelor of Science : Civil Engineering , 3 2010 Foothill University － City , State GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters)
Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB) Civil Engineering Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters)
Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB) Engineer in Training (EIT) Certification
Knowledge of engineering theories, principles, specifications and standards. : 1 2012 City , State North Bergen High School GPA: Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2. Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2. Personal Information A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya Languages Can read and speak in German and French. Skills arts, blueprint reading, bridges, Computer experience, direction, documentation, Edit, Engineer, English, French, German, government, Graphic, materials, Access, Excel, Microsoft Office, PowerPoint, Word, posters, processes, read, research, Spanish, welding Additional Information 210A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya | DESIGNER |
Summary I have many years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting Highlights MS Word, PowerPoint, Outlook, Access, and Excel (Advanced), Creative Solutions, QuickBooks, Fedielio (Hotels), Sales Tax Express, and other proprietary accounting software *Over 18 years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting Experience Accountant June 2013 to Current Company Name － City , State Responsible for all accounting processes for 45 clients Perform end-of-period closing processes; prepare financial statements, and budgets. Reconcile bank statements, ledger entries and journal entries. Balance sheet account analysis and Profit and loss account and review them Prepare and analyze financial statements and other various reports. Collection functions for accounts receivables & payables. Assist in budget and forecast preparation. Ability to manage multiple projects, priorities, deadlines and budgets. Working with others on Team to complete client service tasks timely and accurately. Review general ledger and make all correcting journal entries Support month-end and year-end close process including reconciliation of ledger account Complete and submit food and sales tax license documentation for small businesses. Accountant February 2008 to March 2013 Company Name － City Performed bookkeeping, end-of-period closing process, prepared financial statements, and budgets. Managed company financial systems and budget and organized and maintained accurateaccounting records. Prepared company accounts and tax returns for audit. Prepare monthly department allocations and related journal entries, as needed Prepare and publish timely monthly financial statements and supporting reports Plans and supervises the work of an accounting unit engaged in the maintenance of Complex accounting. records and other activities related to payments of and invoices Support month-end and year-end close process including reconciliation of ledger account. Evaluates job performance and monitors and adjusts work load assignments to meet organizational deadlines. Accounting Manager January 2000 to January 2007 Company Name － City Journal Entries including maintenance of recurring journal entries and allocations. Account reconciliation and analysis: Prepaid Expenses, Deposits, Accrued Expenses, Investments, Capital Leases, Members Equity, Inter-company balances. Journal Entries including maintenance of recurring journal entries and allocations. Management and supervision of general accounting, intercompany accounting, and payroll accounting personnel including assigned supervisors, senior accountants and staff accountants as well as external resources utilized for projects on an as needed basis. Report on breakeven points by products. Report on margins by product and division. Planning and collecting data to determine costs of business activity such as raw material purchases, inventory and labor. Calculating the job orders. Staff Accountant Finance manager January 1996 to January 2000 Company Name － City Ensure an accurate and timely monthly, quarterly and year end close. Prepares working papers and coordinate all audit activity Provide guidance of all accounting processes including billing, A/R, A/P, GL. Fixed Assets and Revenue/Expense recognition Controller the daily banking requirements. Supports budget and forecasting activities. Provide training to new and existing staff as needed. Education Anticipate Degree : Accounting , Summer 2016 Master in Accountancy － City , State , USA GPA: GPA: 3.48 GPA: 3.48 Bachelor of AccountancyAl TurathUniversityIraq : June1998 Bachelor of Accountancy Degree : July 2010 Evaluation Stockholm University Sweden Certificate of Business AdministrationSvenskabörsrumInstituteSweden : April 2011 Master of Accountancy Walsh College － City , State Languages Strong communication skills including fluency in English, Arabic, and Swedish Skills Account reconciliation, accounting, general accounting, accounting software, accounts payables, accounts receivables, A/P, Arabic, Balance sheet, bank reconciliations, banking, billing, bookkeeping, budgeting, budgets, budget, closing, Strong communication skills, Controller, client, clients, documentation, English, Equity, finance, financial, financial analysis, analyze financial statements, financial statements, prepare financial statements, Fixed Assets, forecasting, general ledger, GL, inventory, Investments, ledger, market, Access, Excel, Outlook, PowerPoint, MS Word, monitors, organizational, payables, payroll, personnel, problem solving, processes, Profit, Profit and loss account, Public Accounting, Express, QuickBooks, reporting, Sales, supervision, Swedish, Tax, tax returns, year-end | ACCOUNTANT |
LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience 09/2014 to 10/2015 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. 03/2014 to 09/2014 Account Executive Sales Agent/FedEx Account Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. 09/2013 to 03/2014 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. 04/2013 to 09/2013 Customer Service Agent Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. 11/2008 to 09/2012 Online Customer Service & Sales Agent/ Web/Ivr PSR II Company Name － City , State Received more than 100+ inbound calls daily assisting personal and business customers with comprehensive website navigation, troubleshooting and account maintenance; establishing online accounts, password resets & creating user id's; clearing cookies/cache and temporary internet files. Assisted customers with merchants and online bill pay issues and problems of reconciling accounts using, Quicken and QuickBooks software, utilized multiple screens and programs daily. Educated and referred all product/ services types; loans; insurance; saving's; checking's; opened and closed accounts; issued new and replacement atm/debit cards; ordered checks; issued refunds and credits; processed cash advances. Interacted with challenging customer issues with other departments, via web chat and email, resulting in first contact resolutions and exceptional customer service. Consistently stayed up to date with company policies, guidelines and bank regulatory compliances; (BSA), USA PATRIOT Act, (OFAC), (FDIC), (TISA), (HMDA) & (CRA). 07/2006 to 08/2008 Customer Service Task Specialist Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Business Administration DeVry University Charlotte NC Business Administration 2013 Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate.
Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008)
Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate Goodwill Career Development Center － City , State 2001 Computer Office Information Systems Certificate Central Piedmont Community College － City , State 2001 High School Equivalency Diploma Central Piedmont Community College － City , State 3.75 Skill Sets Trouble Shooting, programming, aproach, banking, atm, lock box, benefits, call center, clients, customer relations, customer service training, email, goal-setting, information systems, insurance, IVR, Lotus Notes, Messaging, Microsoft Office Suite, Outlook, Ne, negotiation, navigation, people skills, policies, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport building, reconciling, sales, Time Management, Trouble Shooting, website development Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML | HEALTHCARE |
DIRECTOR OF FACILITIES AND CONSTRUCTION Executive Profile As a Mechanical Engineer, I find it tremendously rewarding to problem-solve and build a legacy for high-end residential construction and commercial endeavors. It's exciting to work with other business owners who have a great vision and want to build a structure around those dreams. This is my business plan! With honesty, creativity, good teams and hard work, we can help put a structure to your imagination. With over 15 years experience in all phases of facilities design, construction and maintenance; my work incorporates Engineering, a Univ. of Florida MBA, and a General Contractor's license. As a seasoned professional in attraction design, construction, operation and maintenance: including blue sky inception, concept implementation, Performa budgeting, and A&E design, my business plan has evolved to a fun place. Thinking from big picture to details matriculates to successful, effective communications with many styles of clients and employees; e.g., Board Members, business owners, senior executives, City and County Officials, religious leaders, peers, and direct reports. If you find you are in need of Construction Services, give us a call and we would love to help you build your legacy. Skill Highlights Academically Educated Residential Builds Residential Renovations Commercial Builds Commercial Renovations Building Additions Experienced Cost Estimator Direct Communicator Core Accomplishments $10M Condominium Project on Cocoa Beach, Building the Town Hall for the City of West Melbourne, 20,000 Leagues Under the Sea Aattraction Conversion, Developed Successful 10-year Integrated Facility Plan at Walt Disney World, Youngest City Executive in Texas, Tau Beta Pi; top 5% of Engineers, Air Force Service, Partners in Excellence (Disney's highest achievement award) 1999, State of Texas Governor's Award Key to the City of Waco, TX, School Board of Brevard County Construction Achievement Award, City of West Melbourne City Hall - Building Award - Built to LEED Certification, American Society of Mechanical Engineers, American Public Works Association Professional Experience 02/2012 to 04/2014 Director of Facilities and Construction Company Name － City , State Provided day to day leadership for the facilities team, Site Development and New Location Selection Coordinator, Negotiated with Developers and Property Mangers to secure 16 new locations Directed the Architects and Engineers on creative and iconic new restaurant design, Lead the new store construction activities and openings Implemented sustainability initiatives - Energy Management Programs- Saving the Company 23% of previous KWH usage and an average ROI payback in just 8 months, Implemented a selective preventative maintenance program for critical equipment Orchestrated targeted renovation work to increase restaurant offerings - install "iconic" wow factors inside and outside to drive increases in guest counts and revenue. Implemented a strong work order system keyed to asset numbers for tracking life cycle management cost. 06/2006 to Current Project Manager/Construction Engineer/Co-Owner Company Name － City , State Provided Construction Engineering Consulting, Project Management Consulting, and General Contracting Services to Public and Private Sector Markets. Services included: Design-Build; Church Gymnasium, High-End Residential, Sports Facilities, Multi-Tenant Construction Projects and Single Family Home Construction. Restaurant Additions/ Renovations, Fire Stations, Police Stations, City Halls, Public Works Facilities, School Expansions. Infrastructure projects; Portable Water plant component construction, waste water plant component construction, force mains, lift stations, retention ponds, and storm water collection and distribution systems. Notable projects include; Smokey Bones Restaurants, City of West Melbourne City Hall, City of Altamont Springs Public Annex, Construction for an energy efficient Multi - Chiller and Ice Plant Installed for large facilities, HVAC installations, City of Melbourne Fire Administration Building and Operation Fire Station 71. 30,000 Square Foot Nested T-Bay Aircraft Hanger and Runway and Critical Alterations to a Historic Court House facility 07/2004 to 06/2006 General Manager Southeast Operations Company Name － City , State Lead the South East Division of Production Resource Group - the largest Entertainment Technology Provider in the World. PRG provides Lighting, Audio, Scenic and Labor for large scale special events including; Super Bowl, Grammy's, MTV's Music Video Awards and Large Concert Events - Madonna, Rolling Stones, Eagles, U2, and Cold Play. Reported to the President Construction of Several Scenic Venues performed - Disney Parade Enhancement, Cinderella's Castle Show, Nickelodeon Show Elements, Paramount Parks Christmas Show and many others. 03/1999 to 07/2004 Manager, Facilities Engineering Company Name － City , State Lead the Engineering Services Department comprised of 100 plus employees that consisted of artists, skilled craftsman, planners, schedulers and salaried leaders to maintain the facilities and aesthetics for Walt Disney World - Magic Kingdom. Functions include: Coached the proactive facility team in day to day maintenance, preventative maintenance, predictive maintenance, for the entire Magic Kingdom Complex, Ensured our system data was current and accurate, Managed Department Budget ($16M) Managed Magic Kingdoms A&E resources as well as helped outsource Design and Engineering needs, Recruited and Managed a network of Contractors and Sub-Contractors to achieve and accomplish the goals and objectives of Senior management, Rotational Park Duty Manager, trained to handle all operations of the park as well as handle specific guests issues and emergency situations, Notable projects: Space Mountain Ride System Upgrade, Fantasy Land Improvements, Big Thunder Mountain Rehab, Pirates of the Caribbean Rehab, Adventureland improvements - Alladin and Area Development, Philharmarnic, Small World Rehab, Cinderella's Castle Rehab, Stitches Great Escape, Crystal Palace Major Renovation, Confectionary Rehab, Emporium Expansion, Main Street Café Rehab, and Out Door Foods Facility, Ultimately all projects were managed to promote the Goal of making the improvements the best guest experience in the family entertainment industry. Education 2004 MBA : Masters Business Administration University of Florida － City , State Mechanical Engineering California Polytechnic State University － City , State Mechanical Engineering General Contractor License with additional certifications; Certified Underground Utility License; Excavation Contractor, CUC Advanced MOT (Traffic Management for road work), Certified OSHA Safety Rep., Confined Space Certification (Lift Station work) Interests Spending time with Family; Water Skiing, Playing Soccer, Hobby Farming Skills Uniquely bringing a Mechanical Engineering background alongside a General Contractor License allows for a great relationship with Clients, Architects and Engineers. Due to higher education and experience, consulting naturally plays a valuable skill set. Some hands-on experience over the past 20 years includes; Energy Efficiency, Energy Management, HVAC, New Builds, Renovations, Building Add-Ons, all within the scope as a Senior Manager and Owner with Leadership experience of jobs ranging from $30,000 to $30 Million. | CONSTRUCTION |
SENIOR FIELD APPLICATION SPECIALIST Summary Senior Field Application Specialist with extensive customer training experience for a large, international, biotech company. An expert on multiple In Vitro Diagnostic systems and microbial methodologies, all utilized by laboratories in the pursuit of, food science, environmental testing, pharmaceutical development, pharmaceutical research, veterinary care, blood banking, clinical research and clinical diagnostics. Education and Training 2007 Bachelor of Science : Metropolitan State University of Denver - Microbiology and Molecular Biology City , State , USA Microbiology and Molecular Biology Experience Senior Field Application Specialist 06/2014 － 06/2016 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for bio health care customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. Field Application Specialist 01/2008 － 06/2014 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for industrial micro customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. 2013 Field Application Specialist of the Year. 2008 Field Application Specialist of the Year. National Trainer VITEK Mass Spectrometer MALDI-TOF. Validated TEMPO for the USDA MDP program. Developed and implemented new training materials and guidelines. Lead trainer of the Diversilab DNA strain typing System, and lead molecular support. Designed Biomerieux training and certification for the Food Emergency Response Network. Lab Technician 01/2007 － 12/2007 Company Name City , State Hired to work on a Federal funded program testing produce for human pathogens. Utilized several in vitro diagnostic systems, DNA Extraction and Amplification, and minimal Chemistry GC/MS. Teaching Assistant/ Research Assistant 01/2005 － 01/2007 Company Name City , State Cell and Molecular Teaching and Research Assistant. Responsible for materials used in lectures and practical work. Led lectures, graded papers. Assisted in Cell and Molecular Research. Skills banking, Chemistry, customer support, DNA, GC, government, marketing, materials, Network, reporting, Research, sales, Teaching, Trainer, training materials, troubleshooting, typing, validation | AGRICULTURE |
HR GENERALIST Summary HR Generalist with 8 yrs of professional experience in employee recruitment, orientation, engagement ,assimilation and termination procedures . Highlights •Employee recruitment •Talent Acquisition •New employee orientations •Employee Engagement and assimilation •Vendor Management •Termination procedures •MS Office proficient Experience HR Generalist November 2006 to May 2015 Company Name - City , State Onboarding: Welcoming the new employees onboard by ensuring they have a pleasant experience. Verifying and collecting all the mandatory educational & employment documents. Performing a reference check on the day of on boarding incase any document is not available. HR Engagement and Assimilation Handling employee's queries with respect to joining formalities Taking induction for the new joinees and briefing them about IBM and the concerned BU's to which they will be a part of. Briefing the new joiners on various policies like payroll, payables, medical insurance, reimbursement, superannuation etc. Updating the joiner's data /no-shows data in GOM. Ensure all the relevant departments are informed about the new joiners. Managing attendance and leave for the team. Mentoring & coaching new team members across locations on the process, and ensure they execute the process successfully. Preparing weekly & daily MIS reports. Preparing MOM and sharing it to the team for every weekly team meeting. Recruitment : Screening the resumes so as to assess the HR Fit & the Technical Fit of the candidate for the applied position. Taking care of the HR issues while screening the resume in terms of the present employer, years of experience, relevant work location, relevant background, relevant education, etc. Liaisoning with the Business for the Requirements and carrying out the recruitment process smoothly. Coordinating & handling week-end drives in location. Also involved in extensive Campus drives /Offcampus drives in Technical institutions. Chalking the Monthly requirements with the Managers & completing the same in the given time frame. Facilitating Vendor management by allocating requirements to vendors. Educating the vendors on the requirement skills so that there is a smooth flow of process regarding requirement. Handling queries from the competency Managers and solving them with regards to Recruitment, Hiring & Joining and also regarding the Policies of Recruitment. Documentation for Mandatory Offer Paperworks. Liasoning with Business Hiring Managers / Compensation Team for hiring approvals. Liasoning with Separations Team / WFM / HR Partners for approvals for Rehire / Restricted /Foreign National Hires Coordinating timely /accurate and 100% compliant Offer Rollout to ensure we meet out hiring numbers for each quarters. Handle post offer queries as raised by Business and candidates and direct them for solutions. Negotiating with offered candidates to convert them to join. Coordinating end to end with the different Business Units to get HR related issues and queries resolved on time. Coordinating with the candidates and the different Business Units through effective Telephone and E-Mail Communication. Internal audits and provide inputs for avoiding audit exposures along with process adherence. HR Consultant January 2006 to October 2006 Company Name - City , State Working on individual corporate assignments and sourcing candidates for different positions for providing manpower to their requirement needs. Counseling and evaluating candidates by taking preliminary round of interviews, calling them for final interview and doing reference checks on behalf of the candidates. Recruiting candidates by means of headhunting, employee references, networking. amp; jobsites depending on the resource requirements. Working on senior level assignments (15-20 yrs experience). Coordinating interviews, updating the candidates about the company, job profile, giving them interview tips and maintaining client relation. Also involved in recruitment selection of new executives for our company. Giving induction to the new entrants. Record keeping & documentation, database management in excel. Preparing agenda for monthly meeting. Weekly analysis of individual performance against the set target. Education M.B.A : Human Resources & Finance , 2005 Utkal University - State , India GPA: 1st Class with topper of our batch Human Resources & Finance 1st Class with topper of our batch Bachelor of Science : Physics Honours , 2002 OUAT - State , India GPA: 1st Class with Honours with Distinction Physics Honours 1st Class with Honours with Distinction Languages English, Hindi, Oriya Personal Information Date of birth : 2nd October, 1981 Marital Status : Married with 1 Kid Nationality : Indian Hobbies : Listening to music, Dancing, & Dairy Writing, Additional Information Skills Talent Aquisition Onboarding Documentation Vender management Microsoft Office | HR |
HEAD OF BUSINESS DEVELOPMENT Summary Experienced business development and brand marketing executive with proven track record of success managing innovative and complex marketing partnerships. Skilled problem solver with a unique background and proven ability to thrive in fast-paced work environments. Superior interpersonal and stakeholder management skills. Skills Microsoft Word, Excel, Powerpoint, Keynote, SenGrid, Facebook Advertising Instagram, Twitter, Facebook Analytics; Comfortable with all Google Suite products + Google analytics Comfortable providing recommendations on basic elements of design Experience Company Name City , State Head of Business Development 07/2016 to Current A 500 Startups Company). Lead planning, development and implementation of business development and marketing initiatives for a venture backed, early stage start-up in the marketplace + technology sector. Development on all aspects of the business including decision making, strategy, product market alignment, and customer acquisition. Analyze key metrics, data, and insights from marketing partnership and paid marketing campaigns and iterate accordingly; analytically and critically provide solutions and recommendations. Create and conceptualize all aspects of the business development process including sales funnel, procedures, sales collateral, follow-up process, video call procedures and scripts. Leverage previous brand and agency relationships to help expand the scope of the business in the sports and entertainment space; drive business metrics such as athlete procurement; PR, Fundraising, unique activation opportunities, etc. Analysis and negotiation of complex partnerships; comfortable with ideation and the implementation of such complex marketing campaigns as it relates to brands. Facilitate partnership strategies through organic and paid marketing channels including social, influencer, referral, email, content, display, PR, and event. Company Name City , State Senior Manager 12/2014 to 07/2016 Managed business development and creative marketing opportunities for over 60 NBA professional athlete clients for the 2nd highest grossing sports marketing agency in the US. Negotiated, executed and activated over 100 marketing partnership agreements for clients, generating over $1.5M in client revenue. Developed ideation and conceptualization of public facing client brand marketing campaigns. Managed the relationship between the business development and client manager departments. Oversaw the fulfillment of complex social media, digital, PR, and marketing campaigns used to increase athlete brand marketing. Generated and executed non-traditional brand agreements including barter, product placement, unique access opportunities, and social media & digital activations. Analyzed and provided recommendations on client brand goals and relationships, ensured maximization of relationships and measured success for both agency and brand. Developed creative and strategic client opportunities for prospective new brand partners; customized sponsorship proposals across brands based on KPI's and alignment with Excel talent. Consistently thrived in fast-paced agency environment working with top athlete talent and brand decision makers. Company Name City , State Manager 11/2011 to 12/2014 Worked directly with the Chief Marketing Officer to form brand development and digital partnership activation strategies for athlete clients. Serviced and facilitated the delivery of contractual obligations for NBA clients Blake Griffin, Kevin Love, and Paul Pierce in all public facing marketing agreements. Identified and activated non-traditional brand opportunities for new clients including barter relationships, revenue share agreements, product placement opportunities, and digital activations. Consulted senior level marketing executives in the conceptualization of client digital and public-facing brand strategy; activated those strategies through client social channels and brand partner activations. Developed the early stages of conceptualization and content creation of "The Players Tribune", a Derek Jeter owned Excel Sports partner company. Worked personally with athlete talent to understand brand goal and direction in order to maximize presence in the sports landscape; facilitated such plans through marketing activations. Education and Training BA : Economics 2011 University of Arizona Economics Sports Marketing & Management 2011 Minor Degree Sports Marketing & Management Certifications HubSpot Content Marketing Certificate 2017
*HubSpot Inbound Marketing Certificate 2017 Skills Advertising, agency, basic, brand strategy, brand development, brand marketing, business development, content, content creation, client, clients, decision making, delivery, direction, email, fast, Fundraising, Google analytics, marketing, market, access, Excel, Powerpoint, Microsoft Word, negotiation, PR, procurement, proposals, sales, scripts, strategy, strategic, unique, video | BUSINESS-DEVELOPMENT |
TUTORING CONSULTANT Executive Profile Motivated, enthusiastic educational leader with 15+ years' experience fostering a cohesive student learning atmosphere conducive to learning. My core qualifications include being a licensed reading specialist in multiple states, strong classroom management, public speaking skills, CPR Certified and F.E.M.A. certified for emergency management situations. Skill Highlights Leadership/communication skills Self-motivated CPR Certified Classroom management Crisis management Patient Core Accomplishments Helped my low functioning readers move from Pre-K level reading to 5th and 6th grade reading levels. Facilitated small reading and writing groups, and phonics groups for grades 6 through 12 . Managed classes of up to 45. Chaperoned multiple field trips and after-school activities. Designed weekly lesson plans focused on age and level-appropriate material. Designed curriculum based upon student needs. Helped my students reach their IEP goals. Professional Experience Tutoring Consultant August 2014 to Current Company Name － City , State Experience working special needs students. Promoted language development skills through reading and storytelling. Applied the positive reinforcement method to redirect negative behaviors. Encouraged students to be understanding of and helpful to others. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. English/Social Studies September 2013 to Current Company Name － City , State Developed and implemented daily and unit lesson plans for 6th grade English Developed, administered and corrected tests and quizzes in a timely manner. Conducted group and one-on-one reading and writing activities Developed excellent rapport with students Fostered a classroom environment, conducive to learning and promoting excellent student engagement Participated in parent and faculty conferences Designed lesson plans focused on needs and grade level Instructor for the Voyager Learning Program. Implemented PBIS programs to encourage student participation. Supported students in developing strategies for individual needs and classroom group dynamics. Communicated effectively with educators from various grade levels. Physically and verbally interacted with students throughout the day to keep them engaged. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Encouraged students to be understanding of and helpful to others. Conducted small group and individual classroom activities based on differentiated learning needs. Communicated with parents throughout the school year. Created a team meeting format to allow parents the opportunity to meet with all of their child's teachers together. Social Studies Teacher June 2007 to June 2013 Company Name － City , State Provided state mandated curriculum and created the school's curriculum for 10th grade World History as well as Advanced Placement World History. Developed and implemented daily and unit lesson plans for 10th grade Global History. Provided Regents study habits and skills after-school and on Saturdays Created inter-disciplinary portfolio projects that were and based on a teacher selected theme. Reinforced skills needed to be successful Administered testing, tracked and analyzed class performance. Conducted group and one-on-one reading and writing activities. Implemented the Workshop Model Familiar with the Danielson Framework. Used the Understanding by Design model, to create unit plans and lesson plans. Implemented AVID strategies such as Cornell Notes and binder organization. Turn-keyed AVID Training to the school staff during professional development Participated in parent and faculty conferences. Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students. English Language Arts Teacher/Social Studies Teacher June 2002 to June 2007 Company Name － City , State Provided state mandated curriculum Maintained student progress. Maintained student portfolios Reinforced skills needed to be successful. Developed and implemented daily and unit lesson plans for 6th and 7th grade English. Developed, administered and corrected tests and quizzes in a timely manner. Conducted group and one-on-one reading and writing activities. Developed excellent rapport with students. Fostered a classroom environment, conducive to learning and promoting excellent student engagement. Participated in parent and faculty conferences Implemented the America's Choice Readers and Writers Workshop. Designed lesson plans focused on needs and grade level. Coordinated after school tutoring hours, with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students. Physically and verbally interacted with students throughout the day to keep them engaged. Encouraged students to be understanding of and helpful to others. Prevention Specialist June 2000 to June 2002 Company Name － City , State Provided state and federally mandated classroom presentations. Performed student background reviews to develop tailored lessons based on student needs. Designed lesson plans focused on age and level-appropriate material Worked with students in discussion groups. Worked with students, in group and individual counseling sessions. Organized school-wide activities including bake sales. Worked closely with school administration. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Alumni Peer Helper January 1997 to June 2000 Company Name － City , State Worked closely with department Assistant Principals. Assisted the Prevention and Intervention Specialists. Worked with individual students in counseling sessions. Worked with students in discussion groups Community activities, such as bake sales. Education Master of Science : School and District Administration , 2010 Touro College － City , State , United States School and District Administration Master of Science : Literacy , 2005 Touro College － City , State , United States Literacy Coursework in Education Bachelor of Arts : Political Science , 2000 St. Francis College － City , State , United States Political Science Coursework in Psychology Coursework in Education Coursework in History Member Phi Alpha Theta Member Pi Sigma Alpha Member St. Thomas Moore Pre-Law Society Professional Affiliations Member National Educators Association Member of the American Psychological Association Member of the American Irish Teachers Association Member of the Emerald Society NYC Department of Education Member of the Irish History and Cultural Studies Committee Member of the Committee for Social and Economic Justice Community Leadership Positions F.I.T. Team (Data Inquiry Team) Brinkley Middle School, 2014-2016 Positive Behavior Intervention Support Team Coordinator, Brinkley Middle School 2014-2016 School Leadership Team, Brinkley Middle School, 2014-2016 Ask For More Arts Team Member, Brinkley Middle School, 2013-2016 Voyager Language Interventionist, Brinkley Middle School, 2013-2015 Volunteer, with the Salvation Army, 1993-2013 Served on the School Based Support Team at Bryant, High School, 1997-2002 Served on the Comprehensive Education Plan Committee, Intermediate School 141, 2002-2007 Coordinator for Big Brothers/ Big Sisters, Intermediate School 141, 2003-2007 Served on the Data Analysis Committee, Intermediate School 141, 2006-2007 Served on the Academic Intervention Services Committee, Intermediate School 141, 2006-2007 School Leadership Team, Academy of Finance and Enterprise, 2007-2013 Data Analysis Committee, Academy of Finance and Enterprise, 2007-2013 Data Coach for the Social Studies Department, Academy of Finance and Enterprise, 2007-2013 AVID Site Coordinator, Academy of Finance and Enterprise, 2009-2013 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2007-2009 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2010-2012 Building Response Team Member, Academy of Finance and Enterprise, 2011-2013 School Safety Member, Queens Campus High Schools, 2011-2012 Comprehensive Education Plan Committee, Academy of Finance and Enterprise, 2007-2013 Principals Cabinet, Academy of Finance and Enterprise, 2011-2012 Senior Adviser, Academy of Finance and Enterprise, 2009-2012 Coordinator of School Activities (COSA), Academy of Finance and Enterprise, 2009-2012 After-school and Saturday School Regents and Advanced Placement preparation, Academy of Finance and Enterprise, 2007-2013 Skills Enthusiastic people person. Goal Oriented. Self-motivated. Team Player. Additional Information N.Y.S. Permanent License for Social Studies 7-12 N.Y.S. Professional License for Literacy Specialist k-12 Mississippi License in Social Studies 7-12 Mississippi License in Literacy K-12 | ARTS |
CONSULTANT Skills Assessment Project Management - Consult with clients to gain detailed information used to develop comprehensive project plans and tasks. Process Improvements - The ability to devise and implement processes, procedures, systems and internal controls to strengthen operations and enhance customer satisfaction. Professional Training and Development - Extensive knowledge of electronic health care software and its clinical functionality as it relates to clinic workflow including documentation, orders and medications. Experience 01/2014 to Current CONSULTANT Company Name － City , State Currently contracted by Community Health Systems (CHS) of Franklin, TN to work with the
training manager and coordinator to manage training issues and risks associated with projects,
using standard tools and processes. Collaborate with the CHS project team to populate and establish training environments for
training activities. Apply principles of adult learning theory, group dynamics, group facilitation,
needs analysis, program design and evaluation and change management into day-to-day practice
and program offerings. Provide WebEx sessions as well as on-site training classes where necessary. Ensure training sessions are consistent with regulatory and clinical workflows. Work with organizations to solve issues, create value, maximize growth and improve business
performance. Assist with follow up evaluations for recommendations on improving usage of the software
systems in the various clinics and specialties. Advise clients on how to use information technology to meet their business objectives and
overcome problems. Provide strategic guidance regarding technology, IT infrastructures and enabling major business
processes through enhancements to IT. 01/2006 to 01/2014 PROJECT MANAGER Company Name － City , State Provided strategic management and operational oversight of support teams consisting of 6 direct
reports and 55 technicians on Output Device Service & Support, including budget control;
production timetable, status reporting, client/project team coordination; and quality assurance. Designed and deployed several highly successful projects from the ground up managing all
aspects of the projects including customer support, client services, operations and quality
assurance. Ensured monthly Service Level Agreements were met. Worked to monitor, track and report progress against a project plan to Senior Management. Accomplished project fielding and deployment on time and within budget. Was responsible for comprehensive planning of systems fielding, deployment tasks and
budget. Created policies and procedures that incorporate day to day activities for all Output
Device Technicians throughout the Army Corp of Engineers. Asset Manager and Configuration Item owner of over 12,000 output devices. Led dedicated and non-dedicated resources to accomplish project fielding/deployment phase. Promoted teamwork and cooperation to achieve objectives. Interacted with Internal/External
Senior Management Client side and Organization Side. Conducted weekly Integrated Project Team meetings with Output Device Technicians & Support
Team on Asset Management, Configuration Management Database Processes & Procedures. 01/1999 to 01/2006 PROJECT LEAD Company Name － City , State Provided technical support for Central office as well as all site offices, which included Windows
2000/XP, Windows 2000/2003 server operating systems. Served as Project Manager for 18-month private branch exchange (PBX) to voice over internet
protocol (VoIP) conversion project. Served as the single point of contact for all data and network and communication design
development, installation, documentation and problem resolution. Completed maintenance, troubleshooting and documentation of network architectures including:
Cisco Switches, Routers, Virtual Private Networks (VPNs) and firewalls. Monitored and administered print, file application and email servers. Implemented and
maintained network security and policy. Education and Training August 2003 Master of Science : Management Florida Institute of Technology － City , State Management May 1992 Bachelor of Science : Computer and Information Sciences Alabama A&M University － State Computer and Information Sciences Skills Army, Asset Management, budget, business
processes, change management, Community Health, Configuration Management, conversion, Client, clients, customer satisfaction, customer support, Database, documentation, email, Senior Management, firewalls, group facilitation, information technology, managing, meetings, exchange, office, Windows 2000, Windows
2000, needs analysis, network security, network, Networks, operating systems, PBX, policies, problem resolution, Processes, program design and evaluation, progress, Project Management, project plans, quality assurance, quality
assurance, reporting, Routers, servers, Service Level Agreements, strategic, strategic management, Cisco Switches, teamwork, technical support, troubleshooting, VoIP, workflow | CONSULTANT |
CONSULTANT Career Overview Experienced self-starter who is highly customer service-oriented, organized and possesses strong time management skills. Qualified Customer Service Rep with 13 years in a detail-oriented customer service and call center environments; offering a record of successful job performance through problem solving and experience developing and implementing innovative solutions. Core Strengths Seasoned in conflict resolution Telephone inquiries specialist Active listening skills System checks and troubleshooting Resourceful PC expert Windows XP/Vista Service solutions expert Exceptional telephone etiquette Patient and diligent Vast technical knowledge Deadline-oriented Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Consultant 07/2013 to 08/2015 Company Name City , State Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting when ordering products. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different products and product packages. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Rental Agent 09/2014 to 07/2015 Company Name City , State Participated in various incentive programs and contests designed to support achievement of production goals.Opened and assigned new client accounts.Researched and resolved billing and invoice problems.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Cashier 11/2009 to 07/2014 Company Name City , State Prevented store losses using awareness, attention to detail and integrity. Trained 37 new employees quarterly. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each customer. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Generated leads for new sales through telephone and email contact with customers. Customer Service Representative 04/2005 to 01/2009 Company Name City , State Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Informed customers about issue resolution progress. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate. Improved reliability of supply chain software, systems, database and order processing. Expert in using Windows software and Microsoft, Power point, outlook, computer savvy, Fielded an average of 48000 customer service calls per day. Over 9 years of high call volume call center experience. 13 years customer service experience. Accounts receivable, helping customer to work through their accounts and explain a detail bill. Recruiter 11/2004 to 09/2005 Company Name City , State Analyzed employment-related data and prepared required reports. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Assisted management with presentations for business reviews and communications meetings. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Built social networks to find qualified candidates. Organized all monthly and quarterly reviews for all associates. Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Verified and logged in deadlines for responding to daily inquiries. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Administrative Assistant 11/2003 to 04/2004 Company Name City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation.. Researched and resolved collections and billing disputes with tact and efficiency. Educational Background Bachelor's Degree : Human Resources October 2017 University of Phoenix City , State Human Resources Top 3% of class highest GPA. 3 .86 GPA International Scholar Laureate Scholar SHRM Atlanta Chapter Business Analysis coursework Minor in Business, Member of Society of Human Resource Management : Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development Danville Community College City , State , United States GPA: GPA: 3.86 GPA: 3.86 Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development Professional Affiliations Society of Human Resource Management International Scholar Laureate Scholar The National Society of Collegiate Scholars Mary Kay Consultant Skills Advanced mathematical aptitude, Superior communication skills, Cheerful and energetic, Resolution-oriented, Dependable and reliable, Savvy negotiator, Exceptional multi- tasker,Personnel training and development, Excellent interpersonal and coaching skills, Calm under pressure, Complex problem solving, Customer relations, Excellent quantitative skills, Critical thinker, System checks and troubleshooting, Hardware support and troubleshooting, Mac and PC expert, Resourceful,People-oriented, Excellent time management skills,Collaborative, | CONSULTANT |
EXECUTIVE DIRECTOR Experience EXECUTIVE DIRECTOR , 10/2017 to 09/2019 Company Name – City , State Developed strategy and led implementation of an end-to-end employer service model focused on Employer Groups and Brokers resolving and avoiding escalated issues. Fostered a culture focused on achieving high customer satisfaction and streamlined operations. Formalized and delivered new service model strategy focused on customer-centric issue resolution and increased first-touch resolution. Launched new employer service teams on advanced service model to include organizational redesign, setting of team strategic vision, and inspiring service-oriented culture within 6 months. Initiated new data reporting and analytics to drive data-driven process improvements with issue resolution timelines averaging less than 48 hrs. Achieved employer, broker, and sales & account management satisfaction to contribute to employer and broker retention. EXECUTIVE DIRECTOR , 03/2004 to 10/2017 Company Name – City , State Directed and mentored cross-functional teams focused on health plan product development process to attract and retain new members. Developed and implemented key organizational strategies and new products to empower health care members to navigate and utilize healthcare services. Steered efforts towards the creation and mobilization of multi-year national product investment portfolio achieving over $500 million in revenue driven from digital enhancements, operational improvements and new product offerings. Produced and directed $50 million market-driven product investment portfolio resulting in detailed business cases, product roadmap, product and timeline requirements. Led development of new capabilities with demonstrated revenue performance on integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications other consumer-driven organizational strategies that improved the user experience. HEALTHCARE MANAGEMENT CONSULTANT , 11/2000 to 03/2004 Company Name – City , State Rendered expertise as business transformational professional and ensured projects' successful delivery across multiple healthcare clients in various functional areas. Instrumental for the claim payment recovery, contract provider, process revamping, operational improvements, and web portal designing. Provided expertise and built solid reputation for high quality deliverables in the market while bolstered the relations with stakeholders/clients through effective project leadership. Operated as an elite communicator and continually focused on strengthening relationships with clients while provided comprehensive services and achieved organizational targets. Continuously improved, streamlined, and clarified processes to ensure timely and effective outcomes as well as setup adequate systems for internal and external operations control whereas, major clients include; WellPoint, United, Blue Shield of CA, HealthNet, and Kaiser Permanente. EXECUTIVE DIRECTOR Company Name Led user-driven design sessions to identify and implement people, process and technology improvements to improve how healthcare members better understand and use healthcare services. As Product Development leader, strategically directed the design, delivery, and administration of new Consumer Directed Health Care product platform, including product design, go-to-market strategy, and business solutions, following product development life cycle. Developed innovative Product Operations team responsible for end-to-end product administration, ranging from employer onboarding, employer retention, vendor management, and issue resolution. Gained new net membership (over 100K subscribers) and achieved improved market positioning in critical large and strategic lines of business. Spearheaded new internal consulting team and PMO responsible for the execution of the strategic initiatives portfolio resulting in accelerated speed to market and high-quality delivery in matrixed and dynamic work environment. Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning. Cultivated team culture for high performance, collaboration, and transparency earning highest employee engagement scores in department (exceeded 98% employee satisfaction). Work History EXECUTIVE DIRECTOR , 10/2017 to 09/2019 Company Name – City , State Developed strategy and led implementation of an end-to-end employer service model focused on Employer Groups and Brokers resolving and avoiding escalated issues. Fostered a culture focused on achieving high customer satisfaction and streamlined operations. Formalized and delivered new service model strategy focused on customer-centric issue resolution and increased first-touch resolution. Launched new employer service teams on advanced service model to include organizational redesign, setting of team strategic vision, and inspiring service-oriented culture within 6 months. Initiated new data reporting and analytics to drive data-driven process improvements with issue resolution timelines averaging less than 48 hrs. Achieved employer, broker, and sales & account management satisfaction to contribute to employer and broker retention. EXECUTIVE DIRECTOR , 03/2004 to 10/2017 Company Name – City , State Directed and mentored cross-functional teams focused on health plan product development process to attract and retain new members. Developed and implemented key organizational strategies and new products to empower health care members to navigate and utilize healthcare services. Steered efforts towards the creation and mobilization of multi-year national product investment portfolio achieving over $500 million in revenue driven from digital enhancements, operational improvements and new product offerings. Produced and directed $50 million market-driven product investment portfolio resulting in detailed business cases, product roadmap, product and timeline requirements. Led development of new capabilities with demonstrated revenue performance on integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications other consumer-driven organizational strategies that improved the user experience. EXECUTIVE DIRECTOR , Company Name Led user-driven design sessions to identify and implement people, process and technology improvements to improve how healthcare members better understand and use healthcare services. As Product Development leader, strategically directed the design, delivery, and administration of new Consumer Directed Health Care product platform, including product design, go-to-market strategy, and business solutions, following product development life cycle. Developed innovative Product Operations team responsible for end-to-end product administration, ranging from employer onboarding, employer retention, vendor management, and issue resolution. Gained new net membership (over 100K subscribers) and achieved improved market positioning in critical large and strategic lines of business. Spearheaded new internal consulting team and PMO responsible for the execution of the strategic initiatives portfolio resulting in accelerated speed to market and high-quality delivery in matrixed and dynamic work environment. Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning. Cultivated team culture for high performance, collaboration, and transparency earning highest employee engagement scores in department (exceeded 98% employee satisfaction). HEALTHCARE MANAGEMENT CONSULTANT , 11/2000 to 03/2004 Company Name – City , State Rendered expertise as business transformational professional and ensured projects' successful delivery across multiple healthcare clients in various functional areas. Instrumental for the claim payment recovery, contract provider, process revamping, operational improvements, and web portal designing. Provided expertise and built solid reputation for high quality deliverables in the market while bolstered the relations with stakeholders/clients through effective project leadership. Operated as an elite communicator and continually focused on strengthening relationships with clients while provided comprehensive services and achieved organizational targets. Continuously improved, streamlined, and clarified processes to ensure timely and effective outcomes as well as setup adequate systems for internal and external operations control whereas, major clients include; WellPoint, United, Blue Shield of CA, HealthNet, and Kaiser Permanente. Education Master of Science (MS) : Healthcare Administration UNIVERSITY OF CENTRAL FLORIDA - City , State Bachelor of Science (BS) : Biology UNIVERSITY OF CENTRAL FLORIDA - City , State Kaiser Permanente Executive Leadership Program KAISER PERMANETE - City , State Kaiser Permanente Strategic Leadership Program HARVARD BUSINESS SCHOOL - City , State Summary Forward-thinking Executive with proven record of accomplishment in Healthcare industry. Driven and ambitious change leader dedicated to continuous business improvement focused on enhancing revenue, streamlining business operations, and improving the user experience. Passionate about developing teams and individuals while providing mentorship and coaching. Highlights Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming and Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership Account management, Vendor management Business solutions, Vision Change Management, Web portal CA Consulting Clients Customer satisfaction Delivery Designing Edge Functional Leadership Market positioning Market strategy Market 98 Communicator Organizational Processes Product design Product Development Product Management Project leadership Quality Relationship Building Reporting Sales Strategy Strategic Strategic Planning Skills Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming and Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership, Account management, business solutions, Change Management, CA, consulting, clients, customer satisfaction, delivery, designing, edge, functional, Leadership, market positioning, market strategy, market, 98, communicator, organizational, processes, product design, Product Development, Product Management, project leadership, quality, Relationship Building, reporting, sales, Strategy, Strategic, Strategic Planning, vendor management, vision, web portal | HEALTHCARE |
VICE PRESIDENT-BUSINESS BANKING SALES MANAGER AND HEALTHCARE SPECIALTY BANKER Executive Summary Top Notch Financial Professional with diverse banking and financial services background which includes: Retail Bank Leadership, Healthcare Specialty Banking, Corporate Banking, Real Estate Title Insurance, Real Estate Lending and New Construction, Private Banking and Credit Management-Leasing. 25+ years Experience. Core Qualifications Leads Teams Naturally Strong Communicator-Written and Oral Technical Orientation Strong Accounting and Credit Underwriting Skills Builds teams with Humility Solid Collaborator to drive execution of strategy Well organized Thought Leadership Drives Engagement Develops New Business Education 2017 MBA Franciscan University － City , State Business and Virtuos Leadership Dean's List. 3.9 GPA Candidate Late 2017 June 1984 B.A : Finance Accounting/Economics Michigan State University Eli Broad College of Business Finance Accounting/Economics Dean's List December 2001 Licensed Real Estate Title Insurance Representative
State of Michigan 1985 RMA Omega Formal Credit Training 2010 Medical Group Management Association 100 hours of Healthcare Administration/Practice Management Coursework in
preparation for Certified Medical Practice Executive certificate. Professional Experience 12/2008 to Current Vice President-Business Banking Sales Manager and Healthcare Specialty Banker Company Name － City , State Current Role: Sales Manager for Business Banking/Treasury team in Detroit Michigan Retail Banking Territory of Pittsburgh, PA based Fortune 500 Regional Bank. Leadership role to guide mixed team of bankers and treasury officers toward attainment of annual sales goals within SE territory of Michigan. Drives strategy and change management. Performance oversight includes driving business development,adherence to Policy, Procedures, Risk Management, Regulatory Compliance, Training, Sales Observation Coaching, Process Execution, Credit Training, and Career Development. Requires ongoing partner /cross channel collaboration. Also responsible for advancing external center of influence relationships by providing executive level brand representation in territory. Outcome: Above goal team attainment in all major categories 2013, 2014, 2015. #1 Sales Manager in Detroit first full year in role 2012. 05/2004 to 12/2008 Vice President Business Development Officer and Residential Mortgage Manager Company Name － City , State Drove several business development areas of bank including real estate, commercial lending (including real estate development), deposit services, advertising, and fee income products. Co-developed annual strategic and marketing plans as part of management team. Asset-Liability Committee (ALCO) Member. Also responsible to originate/administer commercial loan assets. Simultaneously managed team of three residential lenders. Adhered to compliance, mortgage backed securitization and brokerage requirements for sale of residential transactions. Broad market of: doctors, attorneys, realtors, land developers, builders, select mortgage brokers and BOB commercial clients. Outcome: Trusted and highly valued member of Management Team during tenure, working close with Board of Directors. Represented Bank as Board Member to Michigan Bankers Association-Real Estate Title Joint Venture. 2x Chair of Annual Bank Charity Event
for Gleaner's Food Bank. 03/2001 to 04/2004 Real Estate Title Insurance-Senior Account Executive Company Name － City , State Licensed with State of Michigan. Agency sold to First American Title. Commissioned Senior sales role calling on new and existing real estate (residential and commercial) relationships in Livingston County market. New title policy (premium) generation, client support, problem resolution, closing agent and real estate escrow matters. Target market included realtors, builders, land developers, and commercial bankers. Sales Leader became long time professional mentor.
Outcome: Achieved Million Dollar Sales Status and "Dare to Soar" Award from management. Selected to head up newly formed "Commission Advance" division of company prior to acquisition by First American Title. Highly valued member of sales team. Skills Technically proficient with Microsoft Word, Excel, CRM sales management system, Credit Analysis/Automated Underwriting. Learns new systems quickly. Affiliations Past and Present: Washtenaw Economic Club Brighton/Howell Michigan Chambers of Commerce St. Joseph Hospital Prior Golf Committee Chair/Ball Committee Gleaner's Food Bank Livingston County Spokesperson/Event Chair St. Patrick Church Financial Chair, Mother's Club President/Instructor Livingston Association of Realtors Women's Council/Education Committe | HEALTHCARE |
ADMINISTRATIVE MANAGER Professional Summary Highly skilled bilingual (English/Spanish) and motivated professional seeking a suitable position in your esteemed facility. Core Qualifications Report writing Human resource knowledge Professional demeanor Time management ability Ability to prioritize Self-directed Computer proficiency Experience Company Name June 2013 to Current Administrative Manager City , State Answer multiple phone lines Bookkeeping Sending and receiving emails, faxes, copying Managed office inventory and placed new supply orders. Sorting & distributing mail IT &Telecoms Troubleshooting Collections Account Reconciliation. Developed and administered department budgets. Liaised directly with customers to meet needs and maintain satisfaction. Company Name March 2012 to September 2012 Administrative Assistant City , State Answer multiple phone lines Handle daily reports Sending emails,faxing,copying Making outbound calls to customers Ordering office supplies Data entry. Scheduled appointments and maintained master calendar. Updated employee paperwork and records. Company Name March 2011 to July 2011 Front Desk/ Customer Service Rep City , State Arranges for customer travel, hotel reservations, and auto rental. Tracks aircraft arrival and assures prompt line service. Arranges for prompt customer de-briefing by appropriate technical personnel. Dispatch information to line service and pilots. Company Name January 2007 to January 2011 Registrar / Receptionist City , State Answering telephones Register patients Verifying insurances Enter patients information into computer Follow up on unpaid claims within standard billing cycle timeframe File patients document. Education Sanford Brown Institute Medical Assistant City , State CPR Certified Skills Clinical/Administrative Skills Phlebotomy EKG'S Urinalysis Vital Signs Pharmacology Clinical Asepsis Health Insurance Filing Appointment Scheduling MS Word MS Excel MS PowerPoint | AVIATION |
ASSISTANT BANKING CENTER MANAGER Executive Summary Results-focused management professional offering 6 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Core Qualifications Microsoft Certified, 120+WPM Top-rated sales performer Training and development Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.) Proficient in E-Automate Digital software Proficiency with Microsoft Office Suite and web-based reporting tools Budget development Operations management Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Top 10% Performer in Sales, Loans and Operations Platinum Loan Award NMLS Certified Skills Detail-oriented excellent problem solving skills and extensive social media marketing experience. Results-oriented with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. Creative with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player Account maintenance Business recovery and sustainability Operations analysis Procedure and process review and development Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances Professional Experience Company Name City , State Assistant Banking Center Manager 01/2010 to Current Financial reporting Bank reconciliations Knowledge of commercial law Negotiation skills Complex problem solving skills Needs assessments Creative design Strategic planning Sales and Marketing Increased annual gross sales by 15%. Developed direct mass mailings which resulted in 8% growth of customer base. Sales and Promotion Achieved status as one of the top 10 performers in the region. Assisted in planning and executing promotional events. Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients. Profile management position accountable for soliciting business accounts and Developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for Commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk Analysis and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Manage Staff, and Compliance throughout Banking Center Coach staff in profile management, compliance, balancing Prepare for quarterly audits Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Manages All Staff , follows HR and corresponding Governance Managed banking center during mergers and acquisition Multi-Task, Handled Risk and Operations Achieving beyond expected quota each quarter. Company Name City , State Sr. Financial Banker 07/2007 to 01/2010 Profile management position accountable for soliciting business accounts and developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Achieving beyond expected quota each quarter. Company Name State Sr. Financial Service Rep 11/2003 to 07/2007 Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis. Managed a staff of customer service representatives and tellers. Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers. Counseled corporate clients and high net-worth individuals with regard to their borrowing needs. Highlights: Joined BBVA Compass as a Part-Time teller, Promoted to Senior Teller, and then Sr. Financial Rep within 2 years. Transferred to Capital One, Na. To further my career in Banking. Education Bachelor : Business Finance/ HR Management University of Houston downtown , City , State Associates Houston Community College Affiliations Leadership Development Program-Comerica Bank Junior Achievement Red Cross March Of DImes Breast Cancer Awareness Prior Chamber Member | BANKING |
SUPERINTENDANT Summary Energetic Construction Manager consistently involved in all facets of construction.
Specialty in commercial interior renovation and some residential experience, as well as
experience with permits. Highlights
Permit processing Site safety coordinator
Safe job site set-up
Blueprint fluency
Power and hand tool operation
MS Office proficient
Organized and detail-oriented
Superb management skills
Computer-skilledMS Word, Excel, PowerPoint and
MSProject
Proficient in AutoCAD, Revit ? Accomplishments
Graduated from ITT Tech with an Associates degree in drafting and design, and a Bachelors degree on construction management. Duties requires by my prior occupation include assisting the company's superintendent
by writing e-mails to subcontractors, and the construction management team and RFI's to
the architect and/or owner for project completion. I also worked with tools installing
doors, windows, patching, painting walls, and some concrete work. Also with my skills
as a designer, I was able to produce numerous amounts of shop drawings for
subcontractors with the owner in order to be able to meet deadlines for the construction
management team. as a supervisor I have managed over $3 milion dollars in project for interior renovation, while supervising a
team of subcontractors in various trades, filing documentation, running plans as needed in order to achieve a fluent and progressive project. Experience Company Name February 2012 to Current Superintendant City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Stayed consistent with project schedules and plans for all installations. Submitted all project closeout documents in accordance with the contract. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Led and managed resolution of all issues during project construction and commissioning phases. projects: "Dermcare": (Comercial Interior Renovation) project price: $500,000+ Responsibilities: project had to be done by do date if not our company would be responsible for liquidating damages. Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task. Assigned projects and tasks to employees based on their competencies and specialties . Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Submitted all project closeout documents in accordance with the contract. "Skyzone": (Interior Built out) price of project: 700,000+ responsibilities: Supervise, coordinate, direct, a team of subcontractors. worked directly with Structural Engineer, i was involved with all aspects of the project from scheduling subcontractors to building permanent platforms and attaching stairs to mezzanine, formulating daily report, and formulating strategies to be able to accomplish task. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority . Submitted all project closeout documents in accordance with the contract. Family Medical Center (New Interior Build-out) project Price:$500,000 responsibilities: Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task. Assigned projects and tasks to employees based on their competencies and specialties. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Submitted all project closeout documents in accordance with the contract. ?(pictures Upon Request) ? Company Name February 2010 to February 2012 Superintendent / permit runner / design coordinator City , State this company allowed me to grow with in a short couple of months, i displayed a great amount of responsibility and ability to comprehend the task at hand. i worked on projects such as (Marlin Stadium, Calder race track, and remodeling homes for LHHA (little Haiti housing Association)). Marlin Stadium: responsibilities: as a team leader given tasks and a team to complete all work assigned to our company. operating heavy equipment, reading architectural/ structural plans, installing foundation for exterior signs, and installing all signs wall, floor, rail mounted. with a team of 6 men, while formulating daily reports, and following a self formulated schedule, i achieved all goals and time lines expected from contractor. Calder Race Track: responsibilities: rebuilt all trainer in house living cabins.remodeled over 15 units with in a couple of months. rebuild bathrooms, some plumbing, replace drywall, roof leaks, replace electrical fixtures,minor wiring, painting, some flooring, trim and door installations, etc.... (cosmetic) . with a team of 4 i turned 1-3 units a week. Organized my team to work on multiple cabins at the same time. created outline of work and materials needed to complete each cabin. Formulated a soft cost budget for each unit, depending on the shape they where in. Homes For (LHHA.): as a supervisor i was given a print out of a scope of work per area in homes that where in bad shape to say the least. i was given a list of sub contractors to perform the work, i was also responsible for permitting, drawing plans, and getting sub contractor proper paper work and plans from each municipalities (miami Garden, North Miami, North Miami Beach). had over 3 houses at one time,all different scope of work, juggling permitting and following different scopes at each one. Company Name January 2008 to February 2010 Superintendent assistant City , State
Carefully coordinated plans and specifications using marketing programming
standards.Facilitated processing of RFI's, submittals and samples among the general
contractor, the owner, and the owner's consultants. Obtained notices of completion and
compliance certifications from all of the construction administration consultants. Stayed
consistent with project schedules and plans for all installations. Facilitated final jobs punch-
list. Itemized, performed jobs, and organized crew to perform final stages of projects.
Also helped with permitting processes additional to the contract. I learned a lot of
valuable lessons like teamwork at this company, and I hope I get to use it with with yours
and further learn the trade.
Education ITT TECH 2013 Bachelor of Science : Construction Management City , State , U.S | CONSTRUCTION |
ENGINEERING TECHNICIAN Summary Creative and
innovative draftsman, passionate about building designs and advanced
construction solutions. Seeking
the best opportunity to further enhance present professional experience and
expand knowledge base on architectural designs, while growing with an
organization. Skills 3D modeling, architectural drafting, AutoCAD, read blueprints, carpentry, Detail oriented, drafting, email, floor plans, frame, 3dsMax, mechanical, messaging, Microsoft Office applications, Multi-tasking, painting, problem solving skills, reading, renovation, Revit, self-motivated, supervisor Experience Engineering Technician July 2015 to June 2017 Company Name － City , State creating and finalizing drawings on building plans. Review projects with design and sealing engineers to find solutions to problems. Assisting customers in the field via shop calls, email, or instant messaging. Multi-tasking between various jobs daily. Material Handler July 2014 to December 2014 Company Name － City , State Received instructions from a supervisor at the beginning of the work shift and was expected to complete the assigned tasks in a certain time frame. Loaded and unloaded packages in metal containers and trucks. Laborer June 2013 to August 2013 Company Name － City , State Maintained campus upkeep and appearance. Repaired, Replaced, and installed signs around campus. Janitorial/Construction Laborer June 2010 to August 2011 Company Name － City , State Maintained building appearance (including painting, cleaning, lawn care). Involved in renovation projects (including carpentry work and reading blueprints). Janitorial work (cleaning exam rooms and offices). Education and Training A.A.S : Drafting and Design , June 2015 ITT Technical Institute － City , State Drafting and Design Highest Academic Honors (3.4), Perfect Attendance
*Opportunity Scholarship Core classes in drafting field : 3D modeling, mechanical drafting, BIM, sustainability in design Additional Information (WILLING TO RELOCATE) | ENGINEERING |
CLIENT RELATIONS ADVOCATE Career Overview Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge, training , and skills to achieve career growth potential and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive experience includes performing needs assessments, gathering appropriate documents to assess efficiency, and analyzing processes and procedures. Core Strengths Responsible Bilingual English/Spanish written and spoken Data Entry Microsoft Word, Excel, Power Point, IUX Type 47 Words Per Minute 10-Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance Worked with company systems such as IUX and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss. Work Experience October 2009 to March 2015 Company Name City , State Client Relations Advocate Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Conduct searches to find needed information, using such sources as the Internet. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. April 2005 to February 2011 Company Name City , State Respite Care Provider Provide care for mentally disturbed, delinquent, or handicapped children. Operate in-house day-care centers within businesses. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Organize and store toys and materials to ensure order in activity areas. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. May 2000 to October 2006 Company Name City , State Customer Service Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Process merchandise returns and exchanges. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Offer customers carry-out service at the completion of transactions. Educational Background Maric College City , State , US Certificate : Medical Coding and Billing Medical Coding and Billing Certificate: Medical Coding and Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College) C. Crawford Senior High School City , State , US High School Diploma High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego , CA San Diego Job Corps City , State , US Certificate : Office Business Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA South Western College City , State , US Child Development South Western College Chula Vista, CA Certifications Medical Coding and Billing Certificate, Office Business Certificate, High School Diploma Languages Bilingual English/Spanish written and Spoken Skills Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding | ADVOCATE |
SOLUTION DESIGNER Career Overview Solutions-oriented Consultant possessing a unique combination of skills, including Pre-Sales, Business Analysis, Project Management and applications development experience in multiple top-tier ERP Systems. Qualifications Technical Project Management ITIL Intermediate Certifications Systems Implementation Large-scale systems Client Facing Pre-Sales Solution Selling Business Process I mprovement Accomplishments Proven track record building,
managing and leading multi-disciplinary teams across various domains and skill
levels
Created a comprehensive business development
strategy and change management program for a global ERP implementation
Project Manager, with over 4000 hours of experience, on various
Information Management and Communication projects
Exceeded sales quota by 5% in assigned
territories by providing Pre-Sales support to internal and external customers
Led the successful full life-cycle of
multiple ERP implementations as Lead Functional consultant
Cultivated cross-functional communications
through the creation of strategic relationships
Work Experience Solution Designer 02/2014 to 02/2016 Company Name City , State
Designed and
delivered management value added consulting and strategic technology
infrastructure solutions for the Air
Transit Industry market space
Technical
Project Manager for the implementation of over 300 CUSS (Common Use Self
Service) Kiosks and supporting IT infrastructure for a major discount airline
at twenty-two airports valued at over $5M
Technical
Project Manager for the development of new technologies and platforms, such as
PaaS and SaaS, to help solve technical challenges or limitations in clients'
infrastructure
Developed workload based staffing standards
to determine proper manning levels for proposed solutions
Created Professional Continuum for 500
employees assigned to the SITA Service Group (SGS)
Managed multiple application development
projects using Agile development methodology Developed
strategic relationships with 3rd party providers
Fixed bugs as they were encountered. Worked with product designers and product managers to design user interactions in applications. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Established requirements for new systems and modifications. Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks. Gathered and analyzed performance metric data. Gathered and analyzed performance metric data. Analyzed and created new configuration for packaged software to meet business and system requirements. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Performed second-level support for all workstation and server class systems. Served as the technical lead for server infrastructure including development, QA, staging and production systems. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Served as operating system expert, providing technical support for entire organization. Prepared technical architecture proposals for enhancements and integration of existing third party software systems. Tested features across various browsers. Pre-Sales Consultant 10/2012 to 10/2013 Company Name City , State
Worked directly with C-level
managers to gather and understand business strategy and requirements
Defined
project scope and deliverables to support project goals in collaboration with
all stakeholders
Analyzed and documented requirements for enhancements
to business processes
Defined detailed business requirements and
functional specifications using Agile methods
Partnered with
implementation teams to ensure proper translation of business requirements into
software changes
Provided pre-sales support for accounts
ranging from $200K to $5M
Provided training to implementation teams,
including the development of on-boarding material
Information Technology Specialist 05/2009 to 06/2012 Company Name City , State Technical Support Chief Functional Consultant on the US Army's Government Fund Enterprise Business System (GFEBS) ERP implementation duties included analyzing business requirements, carrying out fit-gap analysis, process design, and integration testing Project Manager for the US Army's Integrated Personnel and Pay System-Army (IPPS-A) ERP implementation Identifying resources that included recruiting, on-boarding, training and developing required to support varied levels of program operations Worked directly with Stakeholders, SMEs and other key users to identify problem scope and escalate IT service outages Created statistical reports and performed Root Cause Analysis (RCA) in areas of responsibility Performed end-to-end incident management with responsibility for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. Provided technical support for Information Management infrastructure throughout Afghanistan Managed multiple application development projects using Agile development methodology Provided technical support for Information Management infrastructure throughout Afghanistan Provided technical guidance and direction to support suppliers and equipment providers on all information systems equipment for US Army, NATO and Coalition communication networks Collaborated in design and delivery of infrastructure required to support new IT solutions Responsible for the management of solution requirements and overall technical baseline control across the service lifecycle. Pre-Sales Management Consultant Inside Sales Representative 12/2005 to 09/2012 Company Name City , State Team Lead focused on implementing ERP software and creating common global designs with localizations for legal and regulatory requirements Prepared and presented technical proposals for clients. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs. Developed, reviewed and ensured the appropriateness of value added solutions that focus on IT Service Management, Business Transformation and Governance based on ITIL best practices Managed and facilitated client workshops to gather "as-is" and "to-be" business requirements, performed gap analysis, Integration/User testing and configuration Provided pre and post-sales support, configuration, and training in the SAP Practice Facilitated discovery sessions and customer focus groups for ERP sales opportunities Communicated technical design requirements to implementation teams using various SDLC methodologies (i.e. Agile, Waterfall, Spiral) to support the needs of clients' deployment strategies. Chief Warrant Officer Two Information Services Technician 12/1992 to 08/2014 Company Name City , State Performed system integration and administration on both tactical and strategic networks, including routers, switches, and various satellite and microwave communication. Managed Network Operations Center (NOC) and provided multi-level support to end users. Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process. Provided base level IT support to company personnel. Education and Training ITIL Foundation v3, ITIL Intermediate Certificate in Service Design, ITIL Intermediate Certificate in Service Operations, ITIL Intermediate Certificate in Service Transition, ITIL Service Capability: Service Offerings and Agreements, CompTIA Security + Master of Arts : Organizational Leadership Columbia Universtiy City , State Advanced coursework in Organizational Management Bachelor of Science : Industrial Technology & Education Montclair State University City , State Coursework in Information Management and Business Administation Minor in Education Skills Agile, application development, Army, business strategy, C, Consultant, consulting, cost analysis, client, clients, delivery, direction, ERP, focus, Functional, Government, information systems, ITIL, Team Lead, legal, market, microwave, Enterprise, Network, networks, Personnel, process design, processes, recruiting, routers, sales, sales support, SAP, SDLC, staffing, strategic, switches, system integration, technical support, troubleshooting, workshops | DESIGNER |
DIGITAL MARKETING MANAGER Career Focus Digital Marketing Manager Accomplished professional in digital marketing, digital project management, content management and migration, SEO, social media and web analytics. Identify, manage and implement web based solutions for a variety of online initiatives including multi-national/multi-lingual website development. Act as the technical lead in digital marketing decisions with the keen ability to keep projects moving forward in the face of obstacles. Effective vetting of technical specifications, industry research, vendor selection and management of internal and external resources. A strong ability to build rapport with peers and influence others along with building relationships with key decision makers. Manage offshore teams and responsible for re-engineering processes and implementing agile development methodologies. Core Strengths Web Marketing Strategy Development Web Analytics and Analysis Vendor & Contractor Management Project Management Team Building and Education E-Mail Marketing Business Needs Analysis Technical Proficiency Competitive Analysis Search Engine Optimization (SEO) External Agency Management Performance Management Search Engine Marketing (SEM) Cross-Functional Team Collaboration Resource Allocation Social Media Web Marketing Best Practices Content Management System Analysis Summary of Skills Web Graphic Design, Web User Interface Design, Multimedia Content Development, Coordination, Project Management, Web Savvy, Layout Skills and Internet Presence SEO Optimization, SEM, Social Media, Analytics, Link Building Strategy, Keyword Research MS Office, Adobe Photoshop, Dreamweaver, Illustrator, Flash and Acrobat Google Analytics, Siteimprove, WebTrends, Websidestory, Netsight HTML, XML, CSS and extensive experience with several CMS systems. Knowledge of JavaScript, Jquery, PHP and Ajax. MS Project and Visio (basic) Global marketing Media relations Professional Experience DIGITAL MARKETING MANAGER 12/2008 to Current Company Name City , State Coordinate and congruently oversee diverse projects and responsibilities, which involve: Research and industry knowledge and prioritization, content, design, informative architecture, user requirements, user experiences and site flow. Conceptualized, designed and instituted a website uplift. Directs and disperses a $1M budget, entailing: Scope, define, estimate and manage budgets for digital projects, including websites, search engine marketing and social media campaigns. Function as Art Director of visual and digital content surrounding external websites. Support the company objectives and promote branding, as well as consult stakeholders on the development of web content. Lay out clearly defined expectations for the development team, along with receiving them also. Communicate technical concepts to non-technical staff in a clear and concise manner. Innovatively promote unique opportunities between the web and other venues. Manage and allocate workflow through layoffs, train and lead virtual website team overseas, and additionally supervise staff work performance, including: Recruiting, hiring and training, and oversee career development activities. Utilize Search Engine Optimization (SEO) and social media to develop new business. Perform evaluations of websites, research, deck preparation, in-person pitches and education to staff on SEM best practices. ONLINE MARKETING COORDINATOR 09/2006 to 12/2008 Company Name City , State Designed a real-time application to retrieve lawyer bios across 38 different offices. This process eliminated duplicate repositories and saved duplicated efforts. Managed Internet profiles for over 2K lawyers, which were domestic and internationally located. Gathered and posted web articles, press releases, events, graphics and video content. Organized, oversaw and implemented strategic plans for a successful online alumni website, including: Tracking timelines, deliverables and presentation of project results. Created graphics and online pages that were user friendly to support web and e-mail campaigns. Successfully evaluated on behalf of client alerts: email metrics, including delivery, open, and, clicks, and conversion rates. Determined performance optimization and made recommendations for web data and user behaviors. ELECTRONIC MARKETING SPECIALIST 05/2004 to 09/2006 Company Name City , State Supervised daily website maintenance. Ensured aesthetic consistency while servicing 250K key industrial decision makers. Incorporated cost-saving technologies and saved the company $20K. Managed and enhanced automating processes and tapped into in house technical expertise. Responsible for and maintained a strict adherence to a $200K budget. Recruited, evaluated, hired and supervised outside vendors. Planned projects and uphold expected outcomes according to schedule, as well as kept up on issues and brought about swift and efficient resolutions. Co-created graphical elements and PDF's, along with other traditional and Internet avenues. Redesigned and implemented highly effective email marketing campaigns to assist in driving traffic and increase online sales revenue to ensure corporate goals were met. Fostered positive open relationships with the sales force and upper management to mitigate concerns and promote successful online advertising programs, such as: Banner and text ads, video advertising and online surveys. Created and maintained marketing collateral; media timelines, stat sheets, sales guides and Web reports. Education BACHELORS OF SCIENCE : Web and Graphic Design Liberty University New York University, CLE Mac Learning Center City , State MANAGEMENT SKILLS FOR NEW SUPERVISORS: American Management Association, CLE Web and Graphic Design Skills Acrobat, Adobe Photoshop, ads, advertising, Art Director, basic, branding, budgets, budget, CMS, concise, content, Content Development, conversion, CSS, client, delivery, Dreamweaver, driving, e-mail, email, Flash, graphics, hiring, HTML, Illustrator, JavaScript, Layout, MANAGEMENT SKILLS, marketing, marketing collateral, MS Office, MS Project, 2K, Multimedia, Optimization, PDF, PHP, press releases, processes, Project Management, real-time, receiving, Recruiting, Research, sales, Search Engine Optimization, Strategy, strategic plans, swift, unique, User Interface Design, video, Visio, Web Graphic Design, website, web content, websites, WebTrends, workflow, articles, XML | DIGITAL-MEDIA |
SOCIAL MEDIA & COMMUNICATIONS MANAGER Education Master of Business Administration : Business 2014 University of Maryland University College City , State Bachelor of Science : Journalism & Mass Communication (Public Relations) 2007 North Carolina Agricultural & Technical State University City , State Summary Dedicated, creative, and highly-motivated communications & marketing professional with exceptional interpersonal skills and over seven years experience in the field. Adapts well to different environments and has the ability to learn new systems, quickly. Areas of expertise include Web and print content development and editing, social media content development and monitoring, brand management, and project management, among other skills. Experience Social Media & Communications Manager 07/2011 to Current Company Name City , State Works with chief strategist, as well as on-site managers, to assess communications needs of non-profit organizations Formulates communications plans and social media strategies tailored to client needs Oversees the implementation of communications plans and social media strategies for local non-profit organizations Attends local client events and works with on-site client managers, as well as content development managers, to do live social media posting from client, Agitate Media, and parent company (MAM Squared,LLC) accounts Evaluates campaign results Community Outreach & Involvement Manager (Technical Community Manager) 09/2012 to 01/2015 Company Name City , State Wrote and edited content for company e-newsletters Developed and edited marketing/promotional material and presentation content for special projects and events Updated company website with relevant material using the Kentico content management system Managed social media campaigns to promote engagement amongst 43 technical groups on Facebook, LinkedIn, YouTube, and Twitter Worked collaboratively with IT and Web Department Directors to implement complex website changes and revisions Generated and analyzed monthly engagement data to recommend and implement necessary tactical revisions Served as liaison between membership and high level executive leaders Developed and managed strategic plans to increase engagement & membership within 43 scientific technical groups Managed logistics for special events and activities Managed budget and allocation of funding for special events and activities Marketing Coordinator 10/2008 to 09/2012 Company Name City , State Designed, laid out, wrote, and edited all messaging for company marketing material Managed, maintained, and updated all content on company website Implemented company website redesign, twice Assisted Web vendors with SEO strategy implementation Drove and monitored Web traffic using Google Analytics reports Managed social media efforts on Facebook and Twitter Developed fliers for events and programs Managed, wrote, and edited monthly newsletters for staff, consumers, and board members Worked with Community Outreach Department in providing media support Assisted with the development and execution of communications and marketing plans Organized, publicized, and coordinated staff presence at various internal and external events Youth Department Assistant 01/2008 to 10/2008 Company Name City , State Wrote Web newsletter for an audience of more than 16,000 people, bi-weekly Contributed and implemented creative ideas to revamp Web newsletter Contributed articles to the Homefront Magazine printed publication Edited Homefront Magazine adhering to AP Style rules Processed payroll for nationwide camp staff Updated Web content for nationwide camp website and company intranet using Dreamweaver Responded to nationwide staff and general inquiries in a professional manner, daily Reviewed, analyzed, and evaluated camp financial assistance applications and awarded funds appropriately Monitored "Planet D" social media message board for children with Type 1 diabetes, daily Program Coordinator Intern 05/2007 to 08/2007 Company Name City , State Managed all aspects of program; ranging from public relations to budget development, and implementation Created compelling marketing material to advertise program events Developed and implemented program schedule, curriculum, and related events for teens ages 14-17 years old Coordinated and supervised all program functions and special activities; scheduled speakers, tours, structured activities, and project work Constructed annual summary and annual report for the Human Relations Department Public Relations Intern 01/2007 to 05/2007 Company Name City , State Served as a liaison with local press as YMCA representative at local events Ensured press knew where to set-up at local YMCA events Ensured press had all background information and material needed on YMCA at relevant local events Assisted the Financial Development Department with the development of "The Mayor's Challenge" campaign, an initiative to fight obesity in Guilford County Continual management of media relations for "The Mayor's Challenge" campaign, including PSA development and radio script writing Performed copy editing on local YMCA website Created fliers for various events Public Relations Intern 01/2005 to 05/2005 Company Name City , State Developed feature stories for Athletic Department's website Regularly updated content on Athletic Department's website Interviewed sports coaches and various sports team members for newsletter content Wrote press releases, weekly Technical Skills Adobe Creative Suite, Dreamweaver, FrontPage, Microsoft Office, Microsoft Outlook, Oracle Procurement, Joomla Content Management System, Kentico Content Management System | PUBLIC-RELATIONS |
ENGINEERING AIDE Professional Summary Resourceful Facilities Tech with solid background in preventative maintenance repair.Talented Facilities Tech with more than 3 years of experience developing and executing maintenance programs. Excellent troubleshooting skills.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Highlights q Mechanically-inclined q Diagnosis and repair q Skilled concrete finisher q Preventative maintenance q Dexterous with hand tools q Suspension and alignment q Strong attention to detail q Brake systems expertise q Troubleshooting q Brake repair and replacement q Responsible and reliable q Strategic thinker q Excellent problem solver q Self-starter q Decisive q Critical thinker Accomplishments Machine Troubleshooting q Performed effective troubleshooting of [machines/systems] [number] per [week/month/year]. Repaired broad range of [machines or systems] including, [types of machines or systems] using [tools].Problem Diagnosis q Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Documentation q Reported and documented unsafe conditions, equipment and/or injury. Training q Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures. Equipment Maintenance q Performed routine maintenance on equipment on as-needed basis. Inventory Control q Restocked and organized items as necessary and as directed. Machine Repair q Detected machine malfunctions and problem-solved accordingly. q Repaired, maintained and replaced parts on dies. Skills Work History Engineering Aide , 12/2006
to 04/2009 Company Name – City ,
State Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects.Computed load and grade requirements and material stress factors to determine design specifications.Wrote daily detailed reports logging work progress for quality assurance purposes.Completed all repairs and maintenance work to company standards.Planned work and determined appropriate tools and equipment.Took care of facility equipment, grounds, roads and fences. Service Technician , 08/2004
to 12/2006 Company Name – City ,
State Followed checklists to verify that all important parts were examined.Serviced air conditioning, heating, engine- cooling and electrical systems.Rebuilt faulty assemblies, including steering systems and linkages.Examined vehicles to determine the extent of damage or malfunctions.Specialized in servicing brakes and fuel systems.Communicated with customers regarding vehicle issues and potential repairs.Repaired and replaced belts, hoses and steering systems.Executed all phases of power system tear down and repair.Operated pneumatic tools and air compressors.Removed and replaced tires, shocks, struts and brakes.Contributed to repeat and referral business by using strong customer service and problem solving skills.Repaired and replaced radiators and water pumps.Organized work records and filed reports.Transported customers to and from the shop for the customer service program. Concrete Finisher , 05/1997
to 07/2004 Company Name – City ,
State Shaped and built roads using large construction equipment.Operated a bulldozer to properly deploy waste products at compactors.Documented daily equipment inspections and submitted daily inspection forms to supervisor.Performed daily maintenance to the machine cab and wheels.Operated equipment safely and efficiently at all times.Serviced and maintained vehicles and heavy equipment.Correctly used aggregate sizes and classifications for all road construction.Listened to warning alarms and responded accordingly.Loaded proper materials while abiding by all safety and legal standards.Obtained proper signatures as required.Monitored various gauges during vehicle operation and investigated and repaired any abnormalities.Operated and maintained a forklift truck in a safe and efficient manner.Retained shop order segregation during yard movement.Set and read grade stakes to construct roads, parking lots, building pads, landfills and sediment ponds.Executed daily pre-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies.Completed all repairs and maintenance work to company standards.Counted and verified orders picked to ensure accuracy.Planned work and determined appropriate tools and equipment. 05/1989
to 06/1996 Company Name Followed checklists to verify that all important parts were examined.Organized work records and filed reports. Education Diploma : General Studies ,
1 1986 Maury High School - State General Studies Industrial Maintenance Industrial Engineering, Production Engineering, Mechanical Engineering and
Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and
Process Technology ,
Lamar Institute of Technology - City ,
State GPA: GPA: 4.0 Industrial Maintenance GPA: 4.0 Industrial Engineering, Production Engineering, Mechanical Engineering and
Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and
Process Technology Skills customer
service, customer service, documentation, forklift, forms, legal, materials, policies, problem solving skills, progress, quality assurance, read, repairs, safety, struts, supervisor, tear | ENGINEERING |
ADMIN OPERATING ROOM ADMINISTRATIVE COORDINATOR Career Overview Self-motivated individual with over 10 years' experience in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including insurance, non-profit and retail. Skill Highlights Microsoft Office Suite (Word, PowerPoint, and Excel), PeopleSoft, ADP Payroll. Core Accomplishments Multitasking Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment. Professional Experience 11/2007 to Current Admin Operating Room Administrative Coordinator Company Name － City , State Schedule and maintain the main operating room and surgical day care schedules for physician. Comfortable in interacting with all levels of the organization and public. Able to make decisions independently and quickly with minimal escalations. Successful adjusting to stressful conditions. Consistently maintains a courteous, helpful, and professional manner with all interactions with all customers. Train new hires ensuring ability to efficiently perform assigned tasks without supervision. Multi-task effectively from scheduling surgical cases to the Dynamic Schedule and ordering specimens. Maintain high levels of all departmental policies and procedures Joint Commission: Accreditation Health Care and Certification (J.C.A.H.O) and the Health Insurance Portability. 09/2015 to 05/2016 Mental Health Counselor - Intern Company Name － City , State Managed 10-15 clients with diverse ethnics, religious, and socioeconomic groups of people; and assisted clients with living and working in their community. Assisted clients with severe mental illnesses and their families in accessing community services, maintaining housing, and being active in their recovery. Taught and educated clients on social skill building, how to manage stress and anxiety, independence, and empowers clients to use autonomy in mental health recovery. Acted as client advocate and coordinated required services and resolve crises. Maintained 90% productivity of billable services on a daily basis. 01/2013 to 05/2013 Healthcare Worker Assistant - Intern Company Name － City , State Conducted intake and assessment of families and determined the appropriate services needed. Counseled individuals in personal, academic, financial and career concerns. Responsible for providing direct care services to families eligible for Emergency Assistance and supported them as they worked towards a goal of self-sufficiency. Made appropriate referrals for on-going services (DCF, DPH for Families, DMH, DTA, etc.) Actively participated and engaged families in Activities of Daily Living (ADL). 05/2010 to 04/2015 Operating Room Surgical Scheduler Company Name － City , State Reviewed insurance and financial information with patients. Ensured timely and accurate distribution of daily surgery schedules. Schedule patients' surgical appointments and maintain up-to-date confidential of patient files. Trained and mentored new employees. Maintained high levels of all departmental policies and procedures, J.C.A.H.O. and the Health Insurance Portability and Accountability Act (H.I.P.A.A.). 07/2002 to 07/2010 Dietary Assistant Company Name － City , State Maintained established standards of sanitation, safety and food preparation. Supervised a staff of 7 assigned duties and adherence to company policies, procedures and guidelines. Ensured temperature goals are met prior to steam table transfer and maintained throughout meal service. Followed infection control guidelines for sanitizing equipment and cleaning the preparation room. Ensured equipment and work area are sanitized and maintained. Continued. Education December 2016 MASTER OF SCIENCE DEGREE : Mental Health Counseling & Crime Justice Suffolk University － City , State Mental Health Counseling & Crime Justice May 2013 BACHELOR OF SCIENCE DEGREE : Psychology Suffolk University － City , State Psychology May 2013 BACHELOR OF ARTS DEGREE : Sociology Health Medicine and Body Suffolk University － City , State Sociology Health Medicine and Body May 2009 Bunker Hill Community College － City , State Criminal Justice & Psychology ASSOCIATE OF ARTS AND SCIENCE DEGREE Criminal Justice & Psychology Languages Fluent in French & Creole Additional Information Honors & Affiliations Alpha Phi Sigma, inducted 2013 Alpha Kappa Delta, inducted 2013 The Eastern Middlesex Opioid Task Force The Massachusetts Child Psychiatry Access Project (MCPAP) Available for Relocation Skills academic, ADP Payroll, C, client, clients, financial, Fluent in French, infection control, Insurance, mental health, Excel, Microsoft Office Suite, PowerPoint, Word, PeopleSoft, policies, safety, scheduling, supervision, surgery | HEALTHCARE |
DIRECTOR OF AVIATION AND SAFETY Skill Highlights Project management Leadership/communication skills Employee relations Self-motivated Risk management Labor-management skills Budget management Professional Experience Director of Aviation and Safety July 2013 to Current Company Name － City , State Duties, Accomplishments and Related Skills: I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. My duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. tunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. US Army Officer June 1985 to January 1993 Company Name － City , State US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer. Supervisory Aircraft Flight Instructor May 1993 to August 2010 Company Name － City , State Supervisory Aircraft Pilot August 2010 to Current Company Name － City , State Education Master's : Strategic Studies , 2013 US Army War College － City , State , US US Army War College Carlisle, PA United States Master's Degree 07/2013 Major: Strategic Studies Master's : Aeronautical Sciences , 2011 Embry-Riddle Aeronautical University Daytona Beach － City , State , US Embry-Riddle Aeronautical University Daytona Beach, FL United States Master's Degree 09/2011 GPA: 4 of a maximum 4 Credits Earned: 39 Quarter hours Major: Aeronautical Sciences with a dual emphasis on Management and Safety Systems Bachelor's : Business Administration , 1985 University of Montana － City , State , US University of Montana Missoula, MT United States Bachelor's Degree 12/1985 GPA: 3.1 of a maximum 4 Credits Earned: 178 Semester hours Major: Business Administration Military Experience COL April 1993 to January 2013 Company Name Montana Army National Guard Fort Harrison, MT 59636 United States 04/1993 - I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. In this capacity my duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. While in the National Guard, I have served progressively upward as a battalion intelligence officer, company commander, battalion executive officer, State area command training officer, Chief of Standards and Training, Aviation Brigade executive officer while deployed to Operation Iraqi Freedom, and at present, the highest ranking aviation officer for the State. In each capacity, I had direct contact with aviation maintenance and training at the tactical level. With qualifications as a flight instructor and instrument examiner, I also assist units with their training requirements. I have an active role with each units' safety program by training to standards and evaluating flight performance. I serve on a safety council that identifies, assesses, and mitigates hazards. I coordinate with the Federal Aviation Administration and the National Guard Bureau for aviation safety related issues. Through a competitive process, I was selected to attend the US Army War College through its distance learning program. I graduated in 2013 with a degree of Masters of Strategic Studies. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs 1956 Mt Majo Street Fort Harrison, MT 59636 United States 08/2010 - Present Supervisory Aircraft Pilot (This is a federal job) Duties, Accomplishments and Related Skills: I supervise an Army Aviation Support Facility consisting of 63 employees that perform maintenance and flight training for the Montana Army National Guard. My mission is to direct the maintenance for 22 helicopters and train the 140 assigned aircrew members. In addition, I provide on the job training for all aviation support soldiers in the skill specialties of supply, petroleum operations, avionics, sheet metal, engine repair, life support equipment, flight operations, firefighting, quality assurance, and ground support equipment repair. The missions for the assigned military units include medical evacuation, troop insertions and extractions, cargo resupply, and reconnaissance for counter narcotics. I am responsible for providing a work environment that complies with all Office of Safety and Health Administration (OSHA) regulations. I insure compliance with fiscal law, Federal Aviation Regulations (FAR), Equal Employment Opportunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. I maintain helicopter instructor qualifications to directly assist with aircrew training. In the event of an aviation incident, I am responsible for the immediate response, scene preservation, and subsequent investigation or handoff to the US Army Combat Readiness Center (CRC). The Adjutant General of the State of Montana appointed me to the state accident investigation board to insure correct and accurate investigations are conducted. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs - Montana Helena, MT United States 05/1993 - 08/2010 Supervisory Aircraft Flight Instructor (This is a federal job) Duties, Accomplishments and Related Skills: 1. -Direct and coordinate all flight operations and training for the Army Aviation Support Facility and its supported military units. 22 aircraft and approximately 140 air crew members are assigned. 2. -Plan work assignments and professional development for subordinates. I supervise 12 employees whose duties include flight instruction, aviation safety, workplace safety, aviation life support repair, supply, flight operations, and firefighting. I perform duties as the Facility commander in his absence. 3. -Instruct, train, and evaluate pilots. I am an active instructor in the UH60 Blackhawk and its associated synthetic flight training system. 4. -Fund manager for training accounts. I account for training expenditures and advise the Commander weekly. 5. Investigate aircraft mishaps in accordance with US Army regulations. 6. Promote and instruct safety initiatives. 7. Coordinate with federal, state, and local authorities for crisis response. Supervisor: COL Scott Smith (4063243033) Okay to contact this Supervisor: Yes US Army FT Rucker, AL United States 06/1985 - 01/1993 US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer. Certifications CRC Professional Affiliations National Guard Association of the United States - Army Aviation Association of America Skills Aviation, General Aviation, Instructor, Training, Operations, Maintenance, Aircraft Maintenance, Aviation Administration, Aviation Maintenance, Budget, Safety Management, Workplace Safety, Rotary Wing, Accident Investigation, Aircrew, Avionics, Engine Repair, Equal Employment Opportunity, Ground Support Equipment, Logistics, Petroleum, Quality Assurance, Sheet Metal, Human Factors, Personnel Management, Staff Training, Transportation Safety | AVIATION |
DIRECTOR OF FINANCE Summary Seasoned Certified Management Accountant and financial leader with deep and broad health care industry experience in forecasting, financial planning and analysis, operations, reporting, and strategic planning Highlights CMA License #43352 Strategic and financial planning expert Experience Director of Finance 07/2002 to Current Company Name City , State Financial planning and analysis leadership and support for Consumer Service, Claims, Global Operations, Appeals and Grievances, Business Solutions Services, and Payment Integrity organizations with overall annual SG&A expense of approximately $825M and 14,000 FTE Financial oversight of onshore and offshore vendor relationships with an annual budget of approximately $120M Partnered with Operations Leadership to reduce operating expense by $40M in 2014 Serving as the finance lead on two operational excellence and optimization projects driving anticipated savings of $39M in 2015 Served as the finance lead on the consolidation of the Medicare and Retirement Customer Service organization, with an annual budget of $120M, into Benefit Operations Served as the finance lead on the creation of the Payment Integrity organization with an annual budget of approximately $28M and 170 FTE Served as the finance lead on the integration of an acquired service organization with a total annual budget of $3.5M and 90 FTE Served as the finance lead for the creation and expansion of the in-sourcing of Rx Pharmacy Customer Service calls in Benefit Operations Served as the finance lead on the merging of the Dental and Vision Customer Service and Claim functions into Benefit Operations, a $40M and 600 FTE consolidation Drove savings of approximately $100k within my team as a result of realized staffing efficiencies Manage a team of six financial analysts Director of Finance - UHC M&R 01/2006 to 01/2011 Company Name City , State Financial oversight for various Operations organizations across nine internal sites and seven vendor locations with an overall annual budget of approximately $175M Financial oversight of vendor relationships with an annual budget of approximately $45M Successfully reduced actual operating expense in the service centers by $24M as a result of increased efficiencies, capital benefits, and the elimination of unnecessary spend Participated as the Finance subject matter expert related to the integration of an acquired customer service organization with total annual budget of approximately $29M Served as the Finance functional lead on the consolidation of three customer service departments within the company, resulting in efficiencies of approximately $6M Financial oversight and cost benefit analysis responsibility for Capital Projects in excess of $5M annually Participated as a Finance subject matter expert related to the acquisition of new business totaling $20B Completed a comprehensive review of all staff within the service centers and identified available efficiencies, resulting in savings of approximately $60,000 annually Designed and implemented standardized, automated reporting capabilities resulting in savings of $70,000 annually Completed a cost benefit analysis demonstrating the implementation of IVR technology equated to $650,000 in annual savings Completed a cost benefit analysis demonstrating that outsourcing appropriate call volume equated to reducing cost $3.4M annually Completed a cost benefit analysis demonstrating that utilizing a service center site in a low cost area equated to reducing cost $2.0M annually Created and implemented long term forecasting and capacity planning models for the service centers which receive approximately 6,000,000 calls annually Managed a team of two analysts Manager - Operations Support and Planning 03/2004 to 01/2006 Company Name City , State Received a special, performance based mid-year merit increase Recognized as the top employee within the department, which consisted of 25 employees Led a team of 6 Senior Business Analysts Developed partnerships with other departments, including Finance, Training, Sales, and Account and Product Management to improve forecast accuracy to 97% Created and oversaw short and long term staffing models and capacity planning documents in the call center, all clinical operations, and all non-clinical support staff Completed presentations to the Executive Leadership Team around key call center metrics Led a project implementing advanced capacity planning software which resulted in optimized hiring of staff Partnered with IT and led a project to create a data warehouse for call and desktop data which led to enhanced and standardized reporting Created "Critical Thinking and Analysis" documents which are currently part of the standard training curriculum Designed and implemented Operational reporting for both intake agents and clinical case managers which led to improved performance and reduction in cost Completed all Executive Level Operational reporting Provided recommendations to Executive Leadership on staffing strategy, workload planning, future reporting capabilities, and future client locations and workload Determined the service center location for all new client implementation Tracked seating and real estate across 18 sites and projected future seating needs based on anticipated growth Assisted other business segments in determining staffing needs, improving forecasting accuracy, and report creation, design, implementation, and production Lead Business Analyst 07/2002 to 03/2004 Company Name City , State Received the performance based "Employee of the Quarter" and "Employee of the Year" awards Created and updated short and long term staffing models and capacity planning documents in the call center, all clinical operations, and all non-clinical support staff Created and maintained a short term scheduling tool used to build schedules within the call center to optimize business performance Participated on a project consolidating 12 call centers into two accounting for overall savings of $5M annually Built and completed all monthly Executive Reports Developed partnerships with other departments, including Finance, Training, Sales, and Account and Product Management to improve forecast accuracy to 97% Senior Business Analyst 02/2001 to 07/2002 Company Name City , State Senior Business Analyst 10/1999 to 02/2001 Company Name City , State Education AAS : Accounting Hennepin Technical Community College City , State MS : Economics Florida State University City , State BA : Economics Franklin and Marshall College City , State Interests Hennepin Technical Community College Accounting Advisory Board Member Skills Financial planning and analysis, budgeting, reporting, strategic planning, forecasting, operations | FINANCE |
RESEARCH ASSISTANT Summary Seeking a position in a research institution or a university Skills Managerial Accounting, Legal Environment of Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior and Management Processes, Quantitative Analysis for Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, and Professional Paper and Presentation.Managerial Accounting, Legal Environment of Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior and Management Processes, Quantitative Analysis for Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, and Professional Paper and Presentation.Microsoft Word Microsoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft AccessMicrosoft Outlook Express Experience 02/2005 to 05/2005 Research Assistant Company Name College of Business Administration and Economics, New Mexico State University, NM. Do market research, prepare and write business and marketing plans for start-up companies. Work under the supervision of Dr. Kevin Boberg, Associate Dean. 01/2002 to 01/2003 Officer Company Name Industrial and Commercial Bank of Vietnam (http://www.icb.com.vn)
Translated banking documents in English to Vietnamese. Acted as an interpreter when needed. Developed and maintained the correspondent banking relationship with Russian banks. Kept track of loans borrowed from foreign banks. Worked on the Returnee project between Vietnam and the German Reconstruction Bank. Did other administrative and clerical work. 02/1999 to 02/2001 02/1999 Company Name Certificate of Liaison Officer by the Ministry of Trade, Vietnam (http://www.mot.gov.vn) Group Prize) in the National Students' Scientific Research Competition organized by the Ministry of Education and Training (http://www.moet.edu.vn). Innovative Medal for the Youth. 2
Page of 2. Education and Training 2005 Master of Business Administration New Mexico State University May 20, 2005 NM 4.00 2002 Bachelor of Economics Foreign Trade University － City Vietnam Recipient of the 2004-2005 Glen Yoquelet Scholarship, College of Business Administration and Economics, New Mexico State University, NM.
Graduate Assistantship, College of Business Administration and Economics, New Mexico State University, NM. Activities and Honors Certificate of Liaison Officer by the Ministry of Trade, Vietnam (http://www.mot.gov.vn) Group Prize) in the National Students' Scientific Research Competition organized by the Ministry of Education and Training (http://www.moet.edu.vn).Innovative Medal for the Youth. Additional Information Awards, Honors and Achievement
2004 | BANKING |
SENIOR CONSTRUCTION MANAGER Senior Construction Manager Summary Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports. Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Obtain all necessary permits and licenses. Direct and supervise workers. Develop or implement quality control programs. Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out. Determine labor requirements for dispatching workers to construction sites. Evaluate construction methods and determine cost-effectiveness of plans, using computers. Requisition supplies or materials to complete construction projects. Develop construction budgets that compare green and non-green construction alternatives in terms of short-term costs, long-term costs, or environmental impacts. Develop or implement environmental protection programs. Implement training programs on environmentally responsible building topics to update employee skills and knowledge. Inspect or review projects to monitor compliance with environmental regulations. Perform or contract others to perform prebuilding assessments, such as conceptual cost estimating, rough order of magnitude estimating, feasibility, or energy efficiency, environmental, and sustainability assessments. Procure Leadership in Energy Efficient Design (LEED) or other environmentally certified professionals to ensure responsible design and building activities or to achieve favorable LEED ratings for building projects. Highlights Residential construction specialist OSHA Certified Forklift and HAZMAT certified Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Superb management skills Security systems knowledge Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation MS Office proficient Organized and detail-oriented Project budgeting Cost control Accomplishments Held a 96.5% success rate on assigned projects. Managed a $32 million dollar project, while supervising a team of 57 Was known for expectations of cleanliness and most organized sub-divisions in the company Trained and mentored over 115 construction workers, general laborers and apprentices. home construction project. workers. Very thorough with final walk thru with buyers Experience Senior Construction Manager Mar 1994 to Aug 2013 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Transported materials, tools and machines to installation sites. Directed the general contractor on required mock-up preparation. Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR). Acted as the liaison between landscape architects and the general contractors. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all on-site issues. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Properly maintained all on-site equipment and vehicles. Education Bachelor of Science , Construction Management Technology 1993 Ohio State University － City , State , United Staes Coursework in Residential Carpentry, Blueprint Reading and Construction Safety Building Construction Trades Technology Certificate Coursework in Exterior Finish and Moisture Protection Coursework in Floor Systems, Wall and Ceiling Framing Skills Customer Service Satisfaction Project Management Multi Task Management Expense Control Soft Account budgeting | CONSTRUCTION |
FINANCE ANALYST Summary Obtain a job as an Executive in your Company to provide financial expertise, 9 years of BPO Finance expertise, strong critical thinking skills, computer skills, and to contribute to the success of the business Highlights STRENGTHS: Achievement Oriented with Excellent Communication People Management Skills Team Worker. Ability to Manage Change with ease Adaptability to Flexible Working Hours. Excellent Negotiation and Analysis Skills Quick learner with high energy level Willing to work hard. Eager to take responsibilities and challenges. Operating system : Windows Financial Accounting Packages : Tally Accounting Package 6.3 & 7.2 (A-Grade) Experience January 2009 to May 2016 Company Name Finance Analyst Connecting with onshore business for review of AUC balance and updating the status of the WBSE's Scheduling Monthly with call with onshore business and Finance / Business leads to update the status of the over expenditure Leading team with regular catch up meeting and allocating the WBS creation request equally and conducting monthly connect Metrics discussion Playing a key role as a SPOC for my team in case of any Adhoc request and Statutory reporting. OBJECTIVE OF THE PROCESS: Creation of AFE (Authority for Expenditure) Maintaining WIP balance Performing Statutory Report (A202 (US Tax), Capex Spent Report, Flux Report etc) Focal from Capital & Assets for Divestment activities Performing Asset Capitalization, Write off Taking up Audit queries from PWC local audit Connecting team meeting on daily basis and allocating works based on volumes Performing internal audit testing for legal entity Being a Control operator for Exploration Balance Sheet Review. Capex Reporting submission to the Manage close team. This will provide the total spent for the year. June 2007 to January 2009 Company Name Process Associate Project name : Home Depot Responsibilities: FA deals with asset capitalization, asset transfer, asset disposal, asset cost adjustment and CIP account reconciliation. Also perform asset depreciation during month end. AP team makes the payments to the vendor for the items purchased. AP make a JE and coded to asset capitalization in progress (CIP) account. Upon receive the AP JE. FA look for back up records like Invoice copies & Capitalization Expenditure Request # (CER#). Based on the FA policy we have categorized the assets based on the invoice description given. Asset category can be major & minor category based on company policy it differs. Upload the FA additions to the system. If the branch is not able to provide adequate back up records (invoice copy & CER#) we can reclass it as expense based on company policy. Also perform FA transfer from one branch to another branch based on the request which branch has submitted to us. Also perform FA disposal from the respective branch based on the request which branch has submitted to us. Cost adjustment: If any sales tax was not paid in the invoice copy. Later AP made separate payment for Sales Tax alone. We can adjust the Sales Tax amount to the existing asset in the system. Depreciation: Most of the company performs STL depreciation. At the end we have to reconcile our FA CIP account of all the activities which you had performed during last month. I had been a top performer for many times for giving 100% Accuracy got 100C award. Business Excellent award by client Home Depot Supply Got Star of the month from Raman Chennai BPO head TCS for this quarter in TOWNHALL. April 2006 to May 2007 Company Name Process Associate Involved in MI Consolidation & MI Audit Involved in Query Solving. Cross-skilled in Different processes Consistent High Quality performance with good productivity. Involved in Training of New team members. Completed the Lean Training. Achievements Had been a top performer in the whole floor for doing maximum number of cases, I reached the "Last Attributable Reference" message, which blocks the clients software and got Siemens best Performer award. Education 2006 B.L.I.S
Madras University B.com Year of Passing 2005 Madras University 2002 Higher Secondary School
St. John Higher Secondary School Secondary school leaving certificate 2000 St. John Higher Secondary School Personal Information Name : T. Catherine Mercy Father's Name : S. Thomas Permanent Address : Plots No: 70-A, Velan Nagar, Valasaravakkam, Chennai - 600 087 Date of Birth : 28th Dec 1984 Passport : Yes Gender : Female Nationality : Indian Languages Known : Tamil & English. Marital Status : Married Skills account reconciliation, Accounting, AP, balance, Balance Sheet, C, Excellent Communication, client, clients, Finance, Financial Accounting, internal audit, legal, People Management, Windows, works, Negotiation, Operating system, processes, progress, Quality, Quick learner, reporting, Sales, Scheduling, Siemens, Tax Additional Information PERSONAL DETAILS: Name : T. Catherine Mercy Father's Name : S. Thomas Permanent Address : Plots No: 70-A, Velan Nagar, Valasaravakkam, Chennai - 600 087 Date of Birth : 28th Dec 1984 Passport : Yes Gender : Female Nationality : Indian Languages Known : Tamil & English. Marital Status : Married DECLARATION: I hereby declare that all the above information furnishes by me is true and correct. Yours Truly, Catherine Mercy | FINANCE |
PUBLIC RELATIONS MANAGER Summary [Job Title] bringing expertise in listed equity and index options as well as extensive experience with regulatory inquiries and examinations, retail and professional trading practices and back-office functions. Diligent and driven [Job Title] who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. [Job Title] equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence. Business development professional successful at acquiring, expanding and managing key corporate accounts. [Job Title] who consistently exceeds company objectives to secure client satisfaction and loyalty. Highlights Energetic work attitude Goal-oriented Bilingual in [languages] Excellent time management skills Inspiring team leader Excellent sales techniques Fortune 500 partner experience Cold calling Prospecting and cold calling Strategic account development Strong interpersonal skills Relationship selling Customer-oriented Energetic People-oriented Fluent in Spanish Excellent communication skills Reliable Financial analysis Detail-oriented Analytical Strategic positioning Financial reporting Critical thinking Conflict resolution Strong organizational skills Active listening skills Accomplishments Increased revenue 312% in 2011 . Increased revenue 136 % in 2012 . Awarded “ Emergent Talent Program ” for showing extraordinary leadership skills. Customer Relations: Earned highest marks for customer satisfaction, company-wide. Workflow Planning: Implemented new work process flow which increased department productivity. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers. Experience Company Name September 2015 to May 2016 Public Relations Manager City , State Organized the company into a formal structure, defined roles and responsibilities for each position, planned the growth of the company in the coming years, and introduced the concept of Leassy as an extended enterprise. Analyzed data to define characteristics of potential customers and future strategic allies to ensure the effectiveness of the marketing campaigns and corporate approach. Worked closely with the founders to identify geographical areas to launch, testing different cities and controlled markets. Assisted to several events and coordinated meetings with investors and clubs' representatives to pitch and promote the idea, gaining recognition from potential users and prospective investors. Company Name August 2013 to April 2015 Special Projects Manager City , State Worked with the services manager to design and implement a project to increase acquisition of specialized tools, and technical training to repair technicians. Three months post implementation customers complaints related to general repairs and time of response were reduced by 50%. Synchronized the different teams of the company to work towards shared goals with General Motors Venezolana, classifying the car dealership as one of the top tier in Venezuela and becoming a member of the exclusive "Club del Presidente de GM". Worked as communications liaison between the company's individual contributors and senior leadership. Utilized voice of the workforce to boost engagement and satisfaction levels amongst the employees. Spearheaded the planning, design and execution of a new quick oil and filter change shop, looking to increase the sales capacity by 30% to cover an important- size unattended market on the central part of the city. Company Name February 2011 to July 2013 Relationship Manager Assistant City Performed processes of Know Your Client (KYC) and Anti Money Laundering (AML), complying with the regulators and the corporation's policies, and achieving zero expired customer files. Maximized the value of Citibank as Correspondent Bank by calling the clients on a frequent base to identify new opportunity of business, monitor their transactional activity, and evaluate the usage/efficiency of credit facilities. Worked along the senior management team to add new public and private institutions as clients after performing a thorough research of the market and defining the wanted key players. Decreased customer complaints related to time of response and quality of the customer service by 50% in the second quarter of 2011 and by a 100% by the end of that year through attentive relationship management. Developed and enhanced more than 70 client relationships, increasing revenues of the division from $ 1.7 Million to $ 7.2 Million in less than two years by cross-selling Citi's full range of products and services. Education BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS May 2016 Master of Business Administration City , State UNIVERSIDAD METROPOLITANA October 2010 Bachelor of Science : Business Administration Management City , Venezuela Business Administration Management Financial Engineering Certificate Languages Spanish, English Skills approach, C, concept, Credit, Client, clients, customer service, English, senior management, Financial, Leadership, marketing, market, meetings, Money, enterprise, oil, policies, processes, quality, quick, relationship management, repairs, research, Selling, sales, Spanish, strategic, technical training | PUBLIC-RELATIONS |
SOCIAL MEDIA AGENT Summary College prepared student with over three years of front line customer service experience, excellent communication skills, with strong work ethic. Looking for opportunities in Corporate America to develop as a career professional where training, coaching, and mentoring opportunities are available. Teachable and quick to learn taking on new roles and responsibilities with flexible schedule.
*Detail and Deadline Oriented
*Critical Thinking
*Superior Writing Skills Highlights Microsoft Office Suite
*Avaya Phone System
*Very accurate and rapid keyboarder
*Sprout Social Media Management Experience 10/2015 to Current Social Media Agent Company Name － City , State Trained and work directly with MetroPCS HQ Build social media posts, advertising and promotions across social media platforms Engage in customer service via Facebook, Facebook Latino, Twitter and Instagram Monitor online public relations and continuously send in 'Hot Topics' to create new content online Sponsorship coordinator Escalate customer concerns directly to MetroPCS markets nationwide. 01/2014 to 01/2015 Customer Appreciation Team Agent Company Name － City , State Retention department for Metro PCS Cell Phone Company Inbound and outbound calls Answered customer service calls, and escalated/supervisor calls Floor walker in a call center environment to assist training agents Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Made reasonable procedure exceptions to accommodate unusual customer requests. 01/2013 to 01/2014 Floor Associate Company Name － City , State Executed store initiative related to sales, service, and customer experience. Met and exceed assigned customer experience and reputation and productivity targets. Resolved or escalated any customer service issues. Responsible for display maintenance, shelf maintenance, and store housekeeping. 01/2011 to 01/2012 Front Desk Customer Service Company Name － City , State Face-to-face customer service General office duties Inbound and outbound calls Customer account relations Customer enrollments and sales Accurately and efficiently completed all sales transactions. Education 2015 Richland College 2014 Winfreee Academy Charter School 2011 Berkner High School Languages Bilingual: Spoken and written form English and Spanish Skills advertising, Avaya, call center, Cashier, content, customer satisfaction, customer service, English, General office duties, Microsoft Office Suite, Phone System, public relations, sales, social media platforms, Spanish, supervisor, Phone, written | FITNESS |
INFORMATION TECHNOLOGY MANAGER Qualifications Strong communication skills Web application design Working independently HTML Leadership Adobe Acrobat Professional IT Governance Adobe Photoshop Requirements gathering Adobe Dreamweaver Software Development Life Cycle Windows Server 2008 principles (SDLC) Windows Server 2012 Project Management Active Directory System administration SQL Help desk administration Microsoft Office Database Design SAP Business Objects/Web Intelligence Microsoft SharePoint ASP.net, business operations, C++, database development, disaster recovery, forms development, grants development, HTML, computer support, marketing materials, Microsoft Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing, report writing, requirements gathering, SQL, strategic planning, user manuals, training materials, troubleshooting, upgrade, web development, workflow Experience Information Technology Manager April 2005 to Current Company Name - City , State Managed computer support staff of college serving over 150+ employees Responsible for planning and implementation of major modifications/upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware, software and Windows servers Managed multiple projects (varying in scope, time frame and difficulty) to develop applications or other IT solutions for various needs of the Faculty, staff and students. Administer data needs of the college including data security, database development/maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff. System Analyst June 2003 to April 2005 Company Name - City , State Managed efforts of staff to accomplish various tasks related to new system migration project. Generate SQL for data population and complex report writing using PL/SQL and Crystal Reports 9 to accommodate new system migration project. Maintain and improve existing databases used to manage every-day workflow. Created several tools using Visual Basic and SQL to assist over 80+ Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government. Graduate Assistant-Technical Writer January 2002 to May 2003 Company Name - City , State Developed user manuals and training materials for computer systems used by police. personnel. Tested web and client server applications to ensure that user requirements were met. Utilized web development tools to create on-line user's manuals. Co-Founder, Business Manager December 2001 to Current Company Name - City , State Managed all aspects of business operations of non-profit performance arts organization. Developed marketing materials for release to community entities. Wrote grants to secure funding for youth and out-of-school time programs. Applications Developer October 2000 to July 2001 Company Name - City , State Documented user requirements for the rewriting of existing billing systems that tracked. resource usage of an internal service group to the entire global organization. Lead development team in requirements gathering tasks. Provided support for billing systems involving troubleshooting complex queries. Programmer Analyst June 1995 to September 2000 Company Name - City , State Performed tasks in allstages of the system development life cycle of a disability claims system including user specifications, functional designs, and technical designs. Created Oracle database objects (views, queries, PL/SQL, and SQL) to satisfy the reporting needs of end-users. Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system. Education Master of Science : Management Information Systems , May 2003 University of Illinois - City , State Management Information Systems Bachelor of Science : Information and Decision Sciences , May 1995 University of Illinois - City , State Information and Decision Sciences Skills ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal
Reports 9, databases, database
development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft
Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow Affiliations Quality-driven Information Technology Manager with over 10 years experience aligning
business systems with business policies and guidelines while managing IT support and
application development operations. Looking to bring strong management, analytical and
problem-solving skills to an industry-leading technology company. | INFORMATION-TECHNOLOGY |
FREELANCE GRAPHIC DESIGNER Highlights Summary: Marketing and design professional with nearly eight years experience supporting effective development and implementation of company marketing plan and goals. Areas of expertise include: Development of brand identity Layout and copy of promotional materials Copy, editing and proofreading Execution and design of promotional campaigns Print production preparation Computers: Experienced and trained in CS5: Adobe Photoshop, Illustrator, In Design, and Acrobat. Also trained in Microsoft Windows, Word, Excel, Dreamweaver, and Quark. Experience Freelance Graphic Designer , 01/2011 to Current Company Name Magazine Layout Design. Brochure Design. Web Design. Web Maintenance. Owner , 01/2004 to Current Company Name Creative design and layout of wedding invitations. Preparation of art files and print specifications for various clients. Creative design of marketing materials for various clients. Website maintenance for various clients. E-mail marketing. Accounts Receivable Manager , 01/1998 to 01/2001 Company Name Responsible for collections of all accounts. Maintained daily cash balance. Event Coordinator , 01/2004 to 01/2010 Creative design and layout of event posters, fliers and banners. Coordinator of five major community events. Personal Information Ability to work hard and accomplish duties without direct supervision. Additional Information Self motivated & disciplined: Ability to work hard and accomplish duties without direct supervision. Skills Acrobat, Dreamweaver, Adobe Photoshop, art, balance, banners, brand identity, Brochure Design, Creative design, clients, editing, E-mail, Illustrator, Layout Design, Layout, marketing plan, marketing, marketing materials, Excel, Microsoft Windows, Word, posters, Print production, promotional materials, proofreading, Quark, Web Design, Website | DESIGNER |
FINANCE OFFICER Summary Profile: An experience Accountant and data base worker who has developed a strong accounting background working with Data Base and Accounting packages for over four years. Team oriented individual with good interpersonal skill and a demonstrated ability to accurately evaluate customer requirement and complete related tasks / project which satisfy or exceed customer requirement on time. . I have the ability to create conducive atmosphere with colleagues at work. Keen, presentable and goal getter, effective team member, trust worthy, reliable and well organize team player. Confident working alone and with senior authorities, creative and enjoys using own initiatives. Flexible and can adapt to work in wide range of tasks. I have the ability to work within tight schedules and outside official hours. Highlights Analytical reasoning Compliance testing knowledge Financial statement analysis Account reconciliation expert Financial planner Effective time management Accomplishments Achieved 25% cost reduction by eliminating redundant processes. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Experience April 2014 to January 2016 Company Name City Finance Officer Develop internal control
policies, guidelines, and procedures for activities such as budget
administration, cash and credit management, and accounting. Coordinate and direct the
financial planning, budgeting, procurement, or investment activities of
all or part of an organization. Maintain current knowledge of organizational
policies and procedures, federal and state policies and directives, and
current accounting standards. Receive cash and checks and
make deposits. Advise management on short-term
and long-term financial objectives, policies, and actions. Prepare or direct preparation
of financial statements, business activity reports, financial position
forecasts, annual budgets, or reports required by regulatory agencies. Evaluate needs for procurement
of funds and investment of surpluses and make appropriate recommendations. Provide direction and
assistance to other organizational units regarding accounting and
budgeting policies and procedures and efficient control and utilization of
financial resources. Analyze the financial details
of past, present, and expected operations to identify development
opportunities and areas where improvement is needed. Supervise employees performing
financial reporting, accounting, billing, collections, payroll, and
budgeting duties. Compute, withhold, and account
for all payroll deductions. April 2013 to October 2013 Company Name City Administrative/Finance Officer Supervising
and monitoring the sheet from haulage work at London Mining Perform payroll functions, such as maintaining timekeeping
information and processing and submitting payroll. Collect and
deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and
disbursements, and ensure accounts are balanced. Manage Sage
Accounting software in relation to all the company activities. Income and Expenditure data inputting and analysis.i.e
customer invoices, supplier invoices, credit card payments, and inputting all cost
into their various overheads April 2013 to October 2013 Company Name City Data Entry Supervisor Reporting to
the Senior Supervisor on the Data Collected during surveys Supervising
the the output of colleagues to ensure the work is done orderly and on time. Responsible
for the coding of different information gathered from surveys Analysing
the authencity of the report to make sure it truthful and accurate for sending
to various donors September 2012 to April 2013 Company Name City Compliance and Internal Controlls Officer Daily
reconciliation for four(4) Banks international bank accounts Weekly
report on all activities in the bank Monthly cash
count at our branches Preparing of
customer transaction report Comply with
applicable Money Laundering Prevention Procedures and, in particular, report
any suspicious activity to the
Unit Money Laundering Prevention Officer and Line Manager. Adhere to
policies including escalation and compliance requirements, and follow any other
relevant internal controls and procedures as they
relate to process, products, policies and regulations. Weekly review
of all KYC document and ensure they are authentic Ensuring
that account opening packages are have information submitted by customers Collect
and analyze data to detect deficient controls, duplicated effort, extravagance, fraud,
or non-compliance with laws, regulations, and management policies. Examine
records and interview workers to ensure recording of transactions and compliance
with laws and regulations. Daily
reconciliation for four(4) Banks international bank accounts Weekly
report on all activities in the bank Monthly cash
count at our branches Preparing of
customer transaction report Comply with
applicable Money Laundering Prevention Procedures and, in particular, report
any suspicious activity to the
Unit Money Laundering Prevention Officer and Line Manager. Adhere to
policies including escalation and compliance requirements, and follow any other
relevant internal controls and procedures as they
relate to process, products, policies and regulations. Weekly review
of all KYC document and ensure they are authentic Ensuring
that account opening packages are have information submitted by customers Collect
and analyze data to detect deficient controls, duplicated effort, extravagance, fraud,
or non-compliance with laws, regulations, and management policies. Examine
records and interview workers to ensure recording of transactions and compliance
with laws and regulations. Education 2013 Fourah Bay College City , State , Sierra Leone Accounting and Finance Bachelor of Science GPA: Graduated with honors. Honours in Accounting and Finance Apr Graduated with honors. Interests Volunteer, Lunch Box .
Treasurer/sectary, Student Government and I was also a very active member of student sports club. Skills Customer and Personal Service Administration and Management Active Listening Judgment and Decision Making Time Management Quality Control Analysis Computers and Electronics Clerical Additional Information Volunteer, Lunch Box .
Treasurer/sectary, Student Government. | FINANCE |
COORDINATOR OF STUDENT PERSONNEL SERVICES Professional Summary I am an experienced, engaging and dynamic leader seeking an opportunity for growth within CCISD's Student Personnel Services Department. I consistently demonstrate effective communication, public relations, and interpersonal skills and maintain a personal expectation for positive, customer-service-driven, interactions with all students, parents, faculty/staff, and community stakeholders. I possess excellent organizational skills as well as the ability to maintain emotional control under stress and to work with frequent interruptions. Skills Project management Conflict resolution Process implementation Self-motivated Strong verbal communication Extremely organized Work History Company Name Coordinator of Student Personnel Services // City , State // July 2015 to Current Director of Student Personnel Services, Suzanne Thomas (281) 284-0175 I lead the Clear Falls High School counseling team to cooperatively plan, implement, and evaluate campus programs and activities consistent with CCISD's expectations for a comprehensive counseling and guidance program. I serve as a resource for students, parents, teachers, counselors, administrators and community groups with the goal of maximizing each student's personal growth and potential. It is my primary responsibility to lead the campus counseling team to consistently provide: proactive, developmentally appropriate personal and group counseling effective crisis management timely access to community health and human services agencies solid academic guidance for high school and post-secondary planning relevant college and career investigations Other responsibilities unique to the position include the coordination of: campus registration events, including course selection, verification, and final scheduling dual credit enrollment Advanced Placement, SAT and ACT testing student and parent information meetings college and career information programs campus academic awards programs campus commencement ceremony staging and program I am also tasked with the supervision of the campus counseling team members and support staff and management of the department's annual budget. Company Name Lead Counselor/Director of College Counseling // City , State // March 2010 to June 2015 Company Name Counselor // City , State // August 2006 to March 2010 Grades 9 - 12, Friendswood High School. Company Name English Language Arts Teacher // City , State // August 2002 to June 2006 Grade 7, Webster/Westbrook Intermediate School. Principal, Bill Daws/Principal, Marlene Skiba. As a professional educator at a middle school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. I also served as the 7th grade team lead. Company Name English Language Arts Teacher // City , State // January 2002 to June 2002 Grades 9 - 12, Ed White Memorial High School. As a professional educator at an alternative high school, I pledged to assist at-risks teens with an opportunity to recover failed course work, regain confidence in their abilities as a capable learner, and refine their personal expectations for future academic success within a safe and secure classroom. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. At the time, this was a small school with an inexperienced faculty, and I served as the TAAS coordinator for the high school for the February test dates. Company Name Administrative Assistant // City , State // July 2001 to November 2001 As the office manager for Clements Certified Consultants, I provided exceptional customer service relations for all clients for the duration of their legal needs. To meet this goal, I maintained correspondence with four unique law firms through phone calls, e-mails, and facsimiles, filed all legal documents from pleadings to evidence for approximately 45 clients, generated monthly billing statements, and prepared various legal documents. Company Name English Language Arts Teacher // City , State // August 2000 to June 2001 As a professional educator at a traditional high school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. Skills academic, advisement, billing, budget, coach, community health, counselor, Counseling, credit, crisis intervention, crisis management, critical thinking, clients, customer service, Educator, English, instruction, team lead, law, legal, legal documents, Director, meetings, access, office manager, Personnel, SAT, scheduling, supervision, phone, unique, written Education Master of Science - Counseling University of Houston Clear // City , State // 2006 Counseling Certified in School Counseling (EC-12) by the Texas State Board for Educator Certification - Bachelor of Arts - English and History Texas Tech University // City , State // 2000 English and History Graduated Summa Cum Laude Certified in English and History (6-12) by the Texas State Board for Educator Certification - | ARTS |
ASSOCIATE, INVESTMENT BANKING OPERATIONS Highlights Proficient
in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo,
and HTML Applications Experience
in SAP programs as well as Six Sigma Detail-oriented Analytical Troubleshooting and problem solving Superior
communication, group dynamic, time management, organizational and leadership
skills Experience Associate, Investment Banking Operations 07/2013 Company Name City , State Intern, Syndicated Loan Operations 06/2012 － 12/2012 Company Name City , State Responsible
for performing maintenance on over 150 deals with over 1000 loans, including
processing notices of loan activity, managing cash flows, and monitoring past
dues and exceptions. Identified issues and partnered with the agent banks to
define the root cause and implement a remediation plan. Prepared and distributed
weekly status updates to the agent banks for several deals. Responsible for
monthly checklist process, ensuring the integrity of month-end data. Intern, Derivatives Operations 12/2011 － 05/2012 Company Name City , State
Responsible for updating and
creating backend client contact details database to ensure efficient
communication with clients for successful compliance with federal regulations.
Prepared bi-monthly critical executive scorecard reports for senior management to
ensure the corporation complied with federal confirmed-trade regulations.
Improved efficiency of reporting through developing system enhancements,
including macros generating business critical compliance reports for both
equity and credit derivatives.
Education 2013 Bachelor of Science : University of Delaware - Operations Management City , State Minor in Economics GPA: 3.978/4.0
Awards/Distinctions: Distinguished Operations Management
Junior,
Alpha Lambda Delta Honor Society, National
Society of Collegiate Scholars, Dean's
List (all semesters) | BANKING |
ACCOUNTANT Summary Flexible accountant who adapts seamlessly to constantly evolving accounting processes and technology. Seasoned staff accountant with ten year background in accounting. Core competencies include detailed oriented, organized, and as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Passionate and motivated, with a drive for excellence. Highlights Microsoft Excel (v-lookups, macros, pivot tables), Microsoft PowerPoint, Microsoft Access, Microsoft Word, Microsoft Outlook, JD Edwards/AS 400, Microsoft Accounting Office, Image Freeway, QuickBooks, SAP, LX, SAGE Experience Accountant , 10/2014 － Current Company Name － City , State Manage Construction in Progress Accounts, depreciation, additions, transfers, & dispositions of tangible and intangible assets. Tracked all capital spending against approved capital requests. Reconcile the fixed assets subsidiary ledger and generate monthly ad hoc reports to effectively complete the monthly roll forward. Record and maintain capital leases. Create and monitor a system of controls, procedures, and forms for the recordation of fixed assets. Assist with full cycle accounting and financial reporting for month end close Prepare multiple balance sheet reconciliations. Perform research and analyses to determine trends, estimates, and significant changes for various P&L accounts. Manage property tax statements and update monthly accruals. Collaborate and maintain strong working relationships with the field as well as corporate finance and other corporate departments. Provide support, research, analysis, and information reporting as needed to the Regional Finance Directors, Plant Controllers, Operations Management, and Corporate Finance. Assist with interim & annual audit. Work on special projects and prepare ad hoc reports and analysis as needed. Senior Staff Accountant , 01/2013 － 10/2014 Company Name － City , State Perform a significant role in month-end close including preparation of production reports, journal entries and account reconciliations. Analyze financial transactions and assist in the preparation of balance sheets, P&L's and other financial reports. Ensure that transactions are coded accurately and financial reporting integrity is maintained. Review & analyze monthly product cost as well as publish and analyze monthly budget vs. actual reports. Manage Construction in Process Accounts, fixed assets, depreciation, additions, transfers, & dispositions of fixed and intangible assets. Conduct annual physical inventory for fixed assets for manufacturing plants, distribution centers & galleries. Compose Quarterly Consolidated Financial Statements for parent company. Generate Intercompany Foreign Currency Financial Statements. Observe and reconcile physical inventory. Calculate year-end raw materials inventory for manufacturing facilities. Compile analysis of corporate financial data to provide management with internal reports. Assist controller with interim & annual audit. Provide consequential analysis and support, ad hoc requests, projects and other duties assigned by the Director or VP of Finance. Review and explain variances to budget/forecast for production on a monthly, quarterly, and annual basis. Staff Accountant , 02/2009 － 12/2012 Company Name － City , State Prepare journal entries for expense allocations, accruals, corrections & adjustments. Manage master data in ERP system for all new inventory items. Prepare wire transfers for processing of inter-company payments. Process monthly sales commissions and commission Transfers. Prepare the budget forecast for annual capital budget for all construction in process accounts. Prepare bank account reconciliations. Prepared, examined, or analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Developed, maintained, and analyzed budgets, preparing periodic reports that compare budgeted costs to actual costs. General Ledger Specialist , 05/2001 － 02/2009 Company Name － City , State Post daily journal entries to general ledger. Reconciled fixed asset accounts and other balance sheet accounts. Reconciled teller daily balance sheets and prepares summary worksheet Prepared weekly FR2900 Regulation D Federal Reserve Requirement Report. Assisted in the month-end close and year-end close Analyze and correct all bank account reconciliations Execute wire transfers Assist with interim & annual audit. Perform other job-related duties and special projects. Education 2008 Keller Graduate School of Management － City , State Master of Business Administration Accounting GPA: GPA: 3.67 Accounting GPA: 3.67 2006 DeVry University － City , State Bachelor of Science Technical Management Accounting GPA: GPA: 3.66 Cum Laude, and Dean's List Technical Management Accounting GPA: 3.66 Cum Laude, and Dean's List Skills account reconciliations, Accounting, accruals, ad, AS 400, balance sheet, balance sheets, budgets, budget, controller, Corporate Finance, ERP, Finance, financial, financial reports, financial reporting, Financial Statements, fixed assets, forms, general ledger, Image, inventory, JD Edwards, ledger, Director, macros, materials, Microsoft Access, Microsoft Excel, Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, month end close, Operations Management, pivot tables, Progress, QuickBooks, reporting, Requirement, research, SAGE FAS, sales, SAP, tax, year-end | ACCOUNTANT |
SECURITY BAGGAGE HANDLER/PERSONNEL SCREENER Career Overview Highly enthusiastic customer service professional with [number] years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Core Strengths Computer Skills: MS Excel, MS Access, MS Word, MS Power Point, MS Outlook, Adobe Acrobat Programs: Navy Enterprise Resource Planning, FedEx, United Parcel Service, Webflis, DODDAC, FACTS Currently maintain an active Security Clearance of Secret. References/DD214/ Transcripts upon Request Accomplishments Deans List Work Experience March 2014 to Current Company Name City , State Security baggage handler/Personnel Screener Provide information to space "A" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force "X" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. January 2010 to January 2012 Company Name City , State Aviation Ordnanceman CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training January 2007 to January 2010 Company Name City , State Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Educational Background 2015 Saint Leo University City , State , US Criminal Justice Bachelor of Arts Saint Leo University, Chesapeake, VA Deans List Bachelor of Arts Graduation: 2015 Overall GPA: 3.778 ◦ Major: Criminal Justice Bilingual- Spanish Military Experience January 1977 to January 2010 Company Name Provide information to space "A" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force "X" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. Oceana Naval Air Station/USS George Bush (CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training Naval Strike and Warfare Center NAS Fallon, Nevada 2007-2010 Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Languages Bilingual- Spanish Skills Ordnance, Weapons, Airborne Weapons, Aircraft Mechanical, Aircrew, Aviation, Calibration, Corrosion, Corrosion Control, Inspection, Inventory, Missile, Systems Design, Testing, Training, Weapon, Cashier, Database, Excel, F-16, Maintenance, Retail, Retail Marketing, Pcs, Scanning, Security, X-ray, Access, Acrobat, Adobe Acrobat, Enterprise Resource Planning, Fedex, Ms Access, Ms Excel, Ms Outlook, Ms Word, Outlook, Word | AVIATION |
ENGINEERING TECHNICIAN II Summary My
goal is to become associated with a company where I can utilize my skills and
gain further experience while enhancing the company's productivity and reputation. Highlights Excellent communication techniques Engineering standards expert Complex problem solver Advanced critical thinking Microsoft Excel, Project and Visio Engineering operational functions Multidisciplinary exposure Project management Advanced engineering knowledge Troubleshooting specialist Initiative to work independently Strategic thinker Quality inspection professional Strong collaborative skills Document management testing Patient and diligent MS Office proficiency Google Documents 5S expert Safety member Validation process specialist Accomplishments 2006 - Global Engineering nominee for Back Side
Transfer/Lamination Technology. 2013 - Nominations, Global Engineering, Gathering Rx laboratory HC data and finding global problem and giving solution for the US Rx labs. 2015 - Global Engineering winner for PC Nidek
Tinting lenses to Support Sun Business. 2016 - Global Engineering Winner, Global Water Savings primarily on the Hard Coating Machines. Experience Engineering Technician II 02/2012 to Current Company Name City , State Initiated statistical analysis project that resulted in sound recommendations adopted by entire RX Labs. Spearheaded documentation of classified reports. Managed numerous projects simultaneously that helped the company make good sales for the certain products. Collaborated with engineers and project managers on Water Savings, Photo chromic and Nidek tiniting projects. Supervision of the photo chromic production. Maintained and managed network environment including troubleshooting, filing and archiving. Prepared accurate specifications for photo chromic lenses production . Developed and organized records and maintenance reports for increased efficiency. Applied engineering principles to develop and operate Hard Coating and data processing systems. Executed root cause analysis to improve yield and reliability. Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity for the Rx labs. Maintained safety by verifying compliance and assuring proper Global Engineering testing. Produced and maintained accurate design documentation for HC, spin coat and photo-chromic processes. Traveling to Rx laboratories inside and outside of US and work and leading in a pilot line environment. Organizing pilots line activities and setting them up. Training personnel as required. Documenting and reporting on pilot line activities. HMC HC Laboratory Assistant III 02/2005 to 02/2009 Company Name City , State Working with engineers to establish coating formulations and processes for the HC Machines and Lamination Machines. Responsibility for blending procedures, mixing, analyzing, and test coating formations utilizing commercial and R&D chemicals. Setting up lamination (Back Side Transfer) machines thru the Rx labs. Training the laboratory staff on the same, and giving technical support to the labs. Performing and Documenting the industrialization of new products and processes for application of coating on Rx lenses. Establishing and maintaining lens hard coating processes. Documenting and reporting on project progress. Analyzing the chemical properties of hard coatings. Working Independently. Hard Coating Technician 10/2003 to 02/2005 Company Name City , State Working with the Supervisor, planing and scheduling the daily operations of the Dip/Dip process. Insuring the proper training of all assigned personnel according to the latest SOP's and work instructions. Performing a variety of more complex technical duties relating to the coating machine support; to include titration of all chemicals, machine troubleshooting (both electro-mechanical and chemical). Planing and scheduling the daily operation of the Dip/Dip process, spin processes. Communicating with incoming/outgoing tech for any specific problems or upcoming changes. Performing machine maintenance and troubleshooting at start of shift, verifying that all levels are correct and the system is ready to run. Maintaining an accurate process log book and make all necessary testings and adjustments and record results in the proper log. Surfacing lab technician 01/2003 to 02/2003 Company Name City , State Handling all types of lenses that travel through the Surfacing Department while following all applicable procedures in an Optical Laboratory setting. Blocking of lenses for processing. Final Inspection overall cosmetic appearance of Rx eye-wear. Ensuring complete accuracy of specific Rx requirements. Monogram Operator 06/1999 to 01/2003 Company Name City , State Setup, operate and maintain various monogram sawing machines. Education ESOL 2010 Saint Petersburg College City , State , USA 2009-2010 ESOL Program 4.00 GPA Bachelor of Science : Engineering Managment 2020 Arizona State University City , State , USA BSE Engineering Management Working towards my Bachelors degree with the
major GPA as 3.45 Expected to graduate spring
of 2020. Associate of Science : Chemical Technician 1993 1989-1993 Chemical and Textile School Sanski Most,YU City , State , Yugoslavia Technician for the Production of Nonmetal and Construction Materials, IV Level-Chemical Engineering> 3.1 GPA Trainings Training Certificate of competition, Resource Conservation and Recovery Act (RCRA) Internal Auditor for engineering group. Laboratory University Course Efficient Communication Training Global Engineering Customer Orientation Training Project Management Training 14h, How to Capture Customer Requirements & Develop Project Scope Skills Calibration, Chemical Engineering technician, documentation, Engineering Management, equipment inventory, inspection, Maintain inventory, Materials, processes, safety, SOP, staffing, Supervision, technical support, Technician, troubleshooting, validations. Interests Playing basketball, cooking, gardening, and spending time
with my children. | ENGINEERING |
OWNER/CHEF Summary Chef with 6 years of critically acclaimed work preparing delicious, healthy dishes in multiple restaurants as well as starting own business. Specializes in preparing menus that attract and retain customers. Looking for a challenging role in culinary management. Line Cook with 15 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Sous vide technique Strong butchery skills Contemporary sauce work ServSafe certified Food handler Focused and disciplined Focus on portion and cost control Inventory management familiarity High volume production capability Accomplishments 2015 "BEST CUSTOMER SERVICE AWARD" FROM THE TASTE DORCHESTER Experience Owner/Chef 08/2012 to 08/2015 Company Name City , State Opened and closed the store, which included counting cash drawers and making bank deposits. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire shop. Educated customers on product and service offerings. Oversaw all daily operations. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate employees. Providing prompt, efficient and friendly service to the customers Anticipating customer needs and catering to the same competently Maintaining high sanitary standards in the kitchen and serving area Managing catering services depending upon the pertinence of the event Informing management about the areas where the service could be improved Responsible for the maintenance of the food items and equipment Storing reusable items carefully. Chef 10/2011 to 06/2012 Company Name City , State Make sure a team of 10 is following food preparation, recipe adherence Performing duties for food preparation as required by the guidelines Be able to cook for the high school's if the chef call out Serve food in quantities that meet requirements Accepts responsibility for stocking shelves and general cleaning Maintains required forms and records as assigned by manager. Chef 04/2009 to 02/2010 Company Name City , State Café Main Supervises team 8 Supervises ordering, purchasing, receiving, and inventory Supervises sanitation and cleaning Trains employees Participates in menu development, recipe testing, and evaluation Maintains records and computer input Maintains food costs, safe handling and preparation standard. First-Cook 08/2008 to 05/2009 Company Name City , State Responsible for all subsistence from the time they are received until consumed Conduct quality assurance evaluation of food preparation and finished products Training and supervising the cooks, Ensure that only the highest quality products are served Close the kitchen & ensure that the kitchen is left in good working condition Make sure lunch get out on time and dinner Cook & prepare according to daily menu Cook for 700 to 1000 kids & catering functions. Sous Chef 03/2008 to 08/2008 Company Name City , State Elegant catering Company that been around for thirty Years, that cater to fine-dine and small parties. Over sees catering events for off-premise upscale jobs Supervises and participates in the production, with my team Communication, and recommend discipline as appropriate Manage cooks & wait staff, kitchen stewards Train, develop, empower, coach and counsel, resolve problems. Cook/Pastry-Cook 10/2007 to 03/2008 Company Name City , State Fine dining Mediterranean cuisine restaurant, with some Italy influent. Externship with Todd English world renowned chef Set up station according to restaurant guidelines Prepares all food items as directed in a sanitary and timely manner Follows recipes, portion controls, and presentation specifications as set by the restaurant Restock all items as needed throughout shift Clean and maintain station in practicing good safety, sanitation, organizational skills Perform additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Kitchen Manager at any time Responsible for make specialties pasta sauce, stocks & soups. Education Associate of Occupational Science 6/2008 Le Cordon Blue College of Arts City , State Certificate ServSafe, Allergen
Computer Skill Microsoft word, Power Point, and Excel Skills Enforcing strict health and hygiene standards in the cooking & food preparation area. Strong desire to instill good practice and procedures in those working with you. Physically fit and able to lift heavy goods and stand for long periods of time. | CHEF |
FINANCE DIRECTOR Experience Finance Director 04/2014 to Current Company Name City , State Merck Global Capital Investment Planning & Reporting. Responsible for the forecasting, planning and reporting of Merck Capital Investments (2014 Budget = $1.7B) in support of all divisional areas. Harmonize and streamline capital project tracking and approval procedures. Led a total team of 12 professionals, having both Finance and Engineering backgrounds. Finance Director 01/2013 to 03/2014 Company Name City , State Americas & Merck Consumer Care Mfg Operations Responsible for the development of budgets, forecasts, long range plans, inventory & capital reporting for all manufacturing plants in North America (gross spend of ~$1B), and for my first 3 months, Latin America Oversaw a '14 budget that delivered 10% labor & overhead standard cost productivity Developed a clear, highly collaborative budget COGS review process with MCC Finance to ensure transparency and integrity in the MCC-specific productivity handoff. Led a total team of 18 professionals, spanning the US, Puerto Rico and Canada. Associate Finance Director 04/2011 to 12/2012 Company Name City , State Biologics Product Lifecycle & Sourcing / BMSC Oversaw the development of the annual budget, quarterly forecasts (total consolidated budget = $165M) for the Biologics Commercialization area, which focuses on bringing product mfg processes from the lab scale to commercial production scale; analyze financial variances & performance trends and communicate issues to the VP, Biologics Mfg and Exec Director, BMSC. Provide financial & economic analysis to support strategic decisions for Merck's biologics programs, including production siting analysis (i.e. make vs buy), capital expenditures, market entrance strategies and cost reduction initiatives Regularly collaborate with and influence colleagues from multiple areas including Supply Chain Management, Procurement, Marketing, and Tax to deliver beneficial recommendations to Merck Sr. Leadership Serve as the primary Merck financial liaison for a key contract manufacturing relationship Lead and develop a staff of 1 Sr. Financial Analyst. Finance Manager 02/2008 to 03/2011 Company Name City , State Merck Manufacturing Division (MMD) Planning, Reporting & Analysis Oversaw the development of the MMD annual budget, quarterly forecasts (total consolidated budget = $10B, having $2B direct P&L impact); analyze financial variances & performance trends and communicate divisional issues to the President, Merck Manufacturing and his direct reports. Established process and tools required for the MMD 5-yr long range operating plan. Process focused on major business initiatives/drivers and can easily be scaled to incorporate more or less level of detail as needed Managed the annual budgeting and quarterly forecasting for MMD's Restructuring program; reviewed performance & variances with Corporate Finance management & external auditors, processed quarterly accelerated depreciation for assets totaling over $200M across multiple sites Created method to calculate manufacturing variances requiring capitalization on a global basis (impacting over 20+ sites); established variance tracking & control mechanism to ensure balance sheet accuracy and support non-current inventory reporting Served as primary point of contact with Corporate and other Merck divisions; addressed ad-hoc requests regarding audit, statutory & management financial reporting and other business needs Temporarily assumed responsibility for the MMD HQ Finance team as a result of an unexpected 4-month medical leave for the Director, MMD HQ Finance, leading a team of 2 analysts. Finance Manager 05/2007 to 02/2008 Company Name City , State Implemented standard financial reporting processes & procedures for the Merck Manufacturing Division. Provided regional financial support to the North American & Latin American plants (~15 sites) for the annual budget and quarterly forecasts; prepared performance summaries and variance analyses for the Senior VP, North & Latin American Operations. Coordinated the worldwide 2008 budgeting cycle for the Merck Manufacturing Division, including the establishment of universal calendars, templates, guidance communications. Supervised staff of 3 analysts. Senior Financial Analyst 04/2006 to 04/2007 Company Name City , State Sales & Marketing Prepared the annual budgets and numerous scenario analyses for the Cordis Neurovascular US Sales & WW Marketing groups: ~$20MM in spending. Performed budget variance analyses to understand drivers of spending change Analyzed price-volume mix impact on sales performance, as well as royalties, sales force commissions, product pricing for potential contracts and sales reserves Simplified methodology for managing co-promotion activities with another Cordis franchise while providing adequate commissions to sales force Automated headcount reporting tools using Excel macros. Senior Financial Analyst 06/2004 to 03/2006 Company Name City , State Prepared the annual budgets for the West Point Quality Organization (WPQO) and Vaccine Tech & Engineering group (VTE): ~$100MM in combined spending. Revised monthly financial forecasts based on changes in business drivers, performed variance analysis & presented financial performance metrics to WPQO and VTE Vice-Presidents and their direct reports monthly. Implemented new Excel-based models to streamline the monthly forecast and annual budget data collection process. Developed an Excel-based headcount reporting model for the WPQO to simplify efforts to meet corporate requirements. Financial liaison for Six Sigma project team to determine lab supply efficiencies. Served on Finance Recruiting teams to identify talent at the 2004 and 2005 National Black MBA Conferences. Senior Internal Auditor 07/2002 to 06/2004 Company Name City , State Evaluated the adequacy and effectiveness of Merck's internal control environment through identifying significant business risks and conducting detailed testing of critical business processes. Supervised audit teams during 3-week fieldwork engagements, and prepared written reports of audit findings and recommendations for senior management. Completed 11 audit assignments as the Auditor-in-Charge. Recognized and shared best practices for improvement throughout Merck's worldwide operations. Participated in audits of international subsidiaries, divisional entities, corporate, and third parties. Developed audit recommendations and implementation plans in collaboration with entity management teams and Client Audit Directors in order to mitigate potential risks. Worked with domestic departments and international subsidiaries to enhance their internal control documentation to assure Sarbanes-Oxley compliance. Education Master of Business Administration : Finance May 2002 UNIVERSITY OF MARYLAND - COLLEGE PARK
Robert H. Smith School of Business GPA: GPA: 3.73 Finance GPA: 3.73 Bachelor of Arts : Chemistry Mathematics and Chinese May 1998 NEW YORK UNIVERSITY GPA: GPA: 3.93 UNCF - Merck Undergraduate Science Research Scholarship for Minorities GPA: 3.93 Chemistry Mathematics and Chinese UNCF - Merck Undergraduate Science Research Scholarship for Minorities Skills streamline, ad, balance sheet, Basic, budgeting, budgets, Budget, business processes, capital expenditures, Cognos, Conferences, contracts, Corporate Finance, cost reduction, Client, data collection, documentation, drivers, economic analysis, Essbase, senior management, Finance, Financial, Financial Analyst, financial forecasts, financial reporting, forecasting, Hyperion, inventory, Investments, JD Edwards, Latin, Leadership, Lotus Notes, Director, macros, managing, Mfg, market, Marketing, MBA, Access, Excel, Microsoft Office Suite, PowerPoint, Win98, Word, pricing, processes, Procurement, promotion, Quality, Recruiting, reporting, Sales, SAP, Sarbanes-Oxley, Six Sigma, Spanish, strategic, Supply Chain Management, Tax, Vaccine, variance analysis, Vista, written | FINANCE |
VIDEOGRAPHER Professional Profile Creative individual seeking an Associate Editor position
with American Greetings to utilize writing and editing skills to create
innovative and trend-driven products. Qualifications Designed and wrote content for materials geared
towards various audiences in print and/or digital form - newsletters, blogs,
scripts, feature articles, advertisements, speeches, brochures, and
presentations
I mplemented digital marketing strategies across
social media platforms Skilled reporter and editor In-depth knowledge of video production: editing
techniques, video equipment and tools
Implemented leadership, training and supervision
for department interns Developed creative marketing presentations to
improve engagement
Experience 03/2015 to Current Videographer Company Name － City , State Worked in collaboration with clients and production staff to produce a variety of video products, including both live events and video packages. Conducted field-based video production, which involved interacting with clients and operating all portable video and audio equipment. 06/2014 to Current Digital Media Specialist Company Name － City , State Responsible for creating content for new website and app called LCExplorer.com. Created and implemented a digital marketing plan that increased LC Explorer's user base to 10,000 monthly active users in six months. Wrote blog posts to promote the website and app. Managed Facebook, Twitter, and Instagram to effectively drive brand awareness, engagement, and traffic to website. Developed and implemented an email marketing campaign for both LC Explorer and Emerge's web services. Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Created series of web videos to highlight successes of local businesses. Managed a team of interns to help produce content for LC Explorer. Communicated with clients to manage and update the business directory on LCExplorer.com. Planned and coordinated events to launch various Emerge Inc. services. Wrote, edited, and posted press releases to LorainCounty.com. 10/2013 to 04/2014 Reporter Company Name － City , State Researched and wrote investigative news stories that were published in the Akron Beacon Journal, the Youngstown Vindicator, and TheNewsOutlet.org. Conducted interviews for the purpose of writing, producing, and recording radio pieces to accompany the print media. 07/2013 Promotions Intern Company Name － City , State Maintained social media accounts throughout summer to highlight the success of the organization's alumni and increase membership. Filmed and edited videos to promote annual fundraiser and posted to social media sites. Created and maintained blog to feature the successes of the organization's interns. Wrote stories for newsletter. Promoted annual fundraiser using social media and video advertisements. 10/2012 to 04/2013 Program Producer Company Name － City , State Created and produced a news and entertainment program for Z-TV and WVPX titled "Lights, Camera, Akron!" Responsible for all aspects of program production including selecting content, directing live-to-tape studio sessions, and editing packages. Scheduled and conducted guest interviews. Developed and implemented social media strategy to promote program and engage student audience. Facilitated team meetings to develop ideas and organize production. Communicated with WVPX Channel 23 to ensure program was delivered in a timely manner for their regularly scheduled broadcast. 07/2012 Production Intern Company Name － City , State Worked on the live, daily entertainment program, "New Day Cleveland." Served as production assistant on location shoots. Wrote and uploaded articles to station's website and social media sites. Acted as floor director, operated teleprompter, and assisted in the control room with producers and technical director. Engaged in creative planning sessions with producers and training sessions with technical crew members. Scheduled guests and did post-show follow-up with viewers regarding program content. 01/2010 to 01/2013 Social Media and Content Specialist Company Name － City , State Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Managed day to day social media activities for Emerge Inc. and LorainCounty.com. Responsible for comment moderation, consumer interaction, and diffusing any online issues. Produced promotional videos to showcase local companies on LorainCounty.com. Education May 10, 2014 Bachelor of Arts : Journalism, Media Production, and Radio/TV THE UNIVERSITY OF AKRON － City , State GPA: GPA: 3.988/4 Journalism, Media Production, and Radio/TV GPA: 3.988/4 Skills advertisements, ads, audio, broadcast, com, content, clients, customer support, directing, editing skills, editing, editor, email, feature articles, Explorer, director, marketing plan, marketing strategies, marketing, meetings, newsletters, newsletter, Camera, presentations, press releases, print media, producing, radio, recording, reporter, scripts, social media platforms, stories, strategy, TV, trade shows, video, video production, website, articles Additional Information ACHIEVEMENTS Graduated Summa Cum Laude Two-time Emmy Nominated Producer for "Lights, Camera, Akron!," 2013 & 2014 Top 10 Honors College Graduating Senior Ohio Association of Broadcasters Scholarship Recipient National Academy of Television Arts and Sciences Scholarship Recipient John S. Knight Scholarship Recipient Emerging Leaders Program Residence Hall Program Board Member National Society of Leadership of Success Dean's List (2010-2014) Academic Scholarship Recipient High School Valedictorian | DIGITAL-MEDIA |
ACCOUNT EXECUTIVE Summary Extensive experience in healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded in exceeding targets and expectations; Earned the reputation of being the most dependable and trusted healthcare care employee Recognize for dedication and professionalism. Received praise for handling situations with a professional and positive attitude on my current job. I was given praise by my manager for my great communication skills and my willingness to be flexible with the schedule that my company currently required. Authorized to work in the US for any employer Skills Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Patient-oriented Personal and professional integrity Relationship and team building Sound decision making Staff training and development Effectively influences others Critical thinking proficiency Experience 06/2017 to Current Account Executive Company Name － City , State Generating referrals for home health by building relationships with physicians, long term care, independent and assisted living facilities and other community resources.Conduct market analysis; develop sales strategy, goals and plans.Conducting sales calls, and evaluating results and effectiveness of sales activitySupport business development activities and help establish strong relationships with new and existing referral sources. Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote our homec health services.Build and maintain client relationships. Prepare business plans and maintain target lists. Prioritize accounts in accordance with the market sales plan.Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing. Identifies, develops and maintains relationships with prospective referral sourcesActively pursues payer contracts and preferred provider networksUtilizes sales skills and product knowledge to obtain new patientsEffectively utilizes the CRM. 01/2015 to 01/2017 Director of Healthcare Strategy Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a growth of the organization in the fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Cooperated with other health related agencies and organizations in community activities. Implemented standards and methods to measure the effectiveness of agency activities. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Sourced and implemented new performance appraisal process. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Organized and led weekly personnel meetings with team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of 50 employees each shift. Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate. Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Call on physicians, hospitals, nursing facilities and other healthcare providers to promote Home Health services. I am an expert regarding the services provided by Home Health: Skilled nursing, PT, OT, and ST and other healthcare services. Act as liaison to clients to resolve problems and provide information on services and maintain positive relations. Work in partnership with other Account Executives, Executive Director and Regional Sales Manager to develop business plan and strategy for local market. Implement business plan for local market and report progress and results to Regional Sales Manager Maintain organized account information for each client, track sales data, identify key accounts and potential problems. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care and. financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance. Be the navigator and point of contact for patients. 01/2012 to 01/2015 Director of Healthcare Strategy Company Name － City , State Recruiting, consultant, and staffing for physicians, RN's, CNA's. Startup mobile diagnostic testing facility. Proficiently established business with home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors and medical groups from all specialties. Directed all aspects of daily operations, encompassing forecasting, planning market strategies, sourcing and developing leads, negotiating contracts, closing sales, and maintaining client relations. Facilitated with major projects in other territories. Trained, developed and mentored new sales representatives in selling techniques, product information, and customer service. Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing). Market for new business for our physician house calls, home health, and transitional care departments, serve as assistant to Vice President of Business development and Clinical Services, Responsible for Quality Assurance from all angels. Build solid relationships with personnel at various facilities. Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks. Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts. Responsible for the gathering of information regarding competition and have thorough understanding of Competitor in assigned area. Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes) Demonstrate a professional approach to creating value and gaining confidence in Evolution Health services from clients. Assist operations in the development of systems that encourage feedback from clients. When applicable, assist in training of new Account Executives. 01/2007 to 01/2013 Multi Doctor Health Clinic Manager Company Name － City , State Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated. Reviewed and approved time cards for processing by payroll department. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Supervising accuracy of patient's information, diagnosis's and coding, Obtain/ maintain process for referrals for all insurances to ensure accurate billing process's obtain/ maintain two computer systems with new/ updated data for the insurances, ICD9, CPT4 codes, address corrections, registration, and scheduling, etc.Train all new hire and continuing education employees. Manage multiple office tasks. Develop department process improvement goal/plans and competency skills. Responsible for attendance and staffing needs. Assist with any billing and collections duties. Second submission claims, posting of payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible for maintaining A/R MED Risk insurance, Responsible for IME'S (Independent Medical Examinations) scheduling, A/R, medical records, and working with judges, attorneys and workman's comp companies, insurance etc. Liaison between five offices, to assure accuracy and staffing needs, Participate in Corporate Compliance and TQM. 01/2003 to 01/2007 Medical Research Coordinator Company Name － City , State Triage front office duties, charted, medication refills, scheduled procedures, medication refills,. scheduled procedures, administered vital signs, finger sticks, triage front office duties, charted,. medication refills, scheduled procedures, Coumadin evaluation, assisted doctors as needed, lab. preparation, EKG'S, holter and event monitors, insurance verification and authorization. Education and Training Present Bachelors of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 2016 Associates of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 1993 High School Diploma Ferris High School － City , State Skills assisted living, business development, Business
development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health
services, Home Health, hospice, market analysis, market strategies, marketing material, market
sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs | HEALTHCARE |
HR CUSTOMER SERVICE REPRESENTATIVE Summary Excellent team player with legal background and abilities to interpret laws, procedures, policies and processes; Client-oriented, results-driven and deadline-oriented with a high degree of initiative; Capable to undertake and resolve numerous and complex assignments with minimal supervision.
Outstanding inter-personal, communication and customer service skills; Adept to organize, plan, and prioritize tasks with strong attention to details; Comfortable working in a fast-paced and multicultural environment. Experienced in quantitative research and data analysis. Highly proficient in Microsoft suite ( World, Excel, Power point) with working knowledge of the World bank group systems including People Soft 9.1, SAP and Remedy. Highlights HR policies and procedures expertise New employee orientations People-oriented Organized Staff training and development Accomplishments -Recognized as the top performer of the Intake team: *Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. *Resolved approximately 80 emails inquiries on a weekly basis within an average of 1.4 days which is 30% less than the 2 days Service level agreement. Experience 01/2002 HR Customer Service Representative 11/2012 to Current Company Name Respond to inquiries about HR policies and procedures from clients and their dependents via telephone, emails, fax and walk-ins. Ensure that all queries are logged and tracked in Remedy database to promote quality assurance. Liaise with related departments, to include HR Teams, Visa, Payroll, Accounting and Travel to deliver timely service. Educate clients about the availability and usage of self -service options. Contribute in issues identification for inclusion into the knowledge base. Research policies and procedures including departmental and federal agency guidelines to provide current and comprehensive responses. Run and analyze daily reports to benchmark employee performance and compliance adhering to the 2 days Service Level Agreement to delivery service. Maintain tasks on track, and respond to deadlines and priorities. Accomplishments: Recognized as the top performer of the Intake team: Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. Resolve approximately 80 emails inquiries on a weekly basis within an average of 1.4 days. Consultant Project Manager 09/2009 to 07/2012 Company Name Wrote policy and procedures and completed other Department of Health licensing requirements for credentialing. Wrote all business related correspondence. Collected data to create client database. Organized client record filing. Updated and maintained clients records. Held presentations about business opportunities in quest for expansion with very little supervision. Prepared appointment package including salary and fringe benefits, letter of intent, security and medical clearance processes. Created employee file checklist for documents to be submitted with application. Prepared comprehensive and accurate materials for presentation. Accomplishments: Obtained the agency home health care license to operate in Pennsylvania. Designed marketing plan that increased clientele by 3% for this start-up venture. Liaison Officer 07/2006 to 04/2009 Company Name City , State Organized presentations with business partners regarding objectives to achieve. Partnered with physicians to obtain prior authorizations for services. Maintained and managed over 100 clients' accounts. Ran reports to evaluate employee productivity and benchmark case load increase rate from a quarter to another. Liaised between clients, physicians, insurers and management to inquire about potential service improvement suggestions. Communicated important service related information to clients and upper management. Provided feedback to client to promote quality service. Accomplishments: Created powerful information flow procedure to improve communication. Developed a reliable client health insurance database. Education Master : Business Administration Business Administration Master : Private Business Law Southeastern University City , State , France Private Business Law Skills Accounting, agency, benefits, clientele, client, clients, database, delivery, Department of Health, fax, filing, HR, insurance, marketing plan, materials, Payroll, policies, presentations, processes, quality, quality assurance, quest, Research, Service Level Agreement, supervision, telephone | HR |
ACCOUNTANT Summary
Accomplished professional with exceptional skills
developed in diverse and demanding business settings, delivering outstanding
operational and financial performance. Has comprehensive knowledge of
accounting in distribution, hospitality and service operations. Proven ability
to establish productive relationships and lead, train, and focus staffs to
improve efficiency and accomplish organizational growth and productivity
objectives. Has a strong proficiency in identifying and responding to
opportunities that improve profitability.
Highlights Financial Statements *General Ledgers Analysis *SAP FICO Module Cash Management *Bank Reconciliations *Peachtree Budgeting and Forecasting *QuickBooks Enterprise Solutions *Microsoft Office A/R and A/P *ADP Payroll *Database Human Resources *Visual Basic *ORACLE Experience 01/2006 to 01/2014 Accountant Company Name － City , State Management of the finance functions. Preparation of budgets, forecasts and cash flows. Maintenance of financial ledgers and accounting processes. Preparation of Monthly P&L and Balance Sheet. Implementation and maintenance multiple escrow accounts to minimize business risk. Research and resolve discrepancies, consultant billings by interfacing with staff members, vendors, consultants and clients. Build and maintain financial models for various strategic analyses. Timely production of statutory and internal financial reports. Cash management and treasury duties. Ensuring that appropriate systems and internal controls are implemented and maintained as well as overseeing the payroll process. 01/2005 to 01/2006 Financial Analyst Company Name － City , State Preparation of annual budget, quarterly forecasts, monthly variance reporting, monthly variance analysis, various projects and ad hoc reporting and analysis. Responsible for both specific and general financial activities or functions including assistance in the areas of profitability analysis, operating expense trends, business plan development, budgeting, cost accounting, project accounting and other areas relating to financial or managerial accounting and analysis. Maintenance of contractual documentation and correspondence for all corporate contracts and proposal files. Reviewing of expenses and revenues vs. budget and reforecast and analyzing fluctuations. Involvement in the direct support of operating department management by providing accurate and timely reports and analysis for influencing business decisions and the achievement of strategic goals. Managing the databases processes to support financial requests. 01/2004 to 01/2005 Accounting Specialist Company Name － City , State Execution of payment for Accounts Payable invoices by verifying transaction information, scheduling and preparing disbursements, obtaining authorization of payment. Management of revenue from Sales Orders received; calculation of charges and refunds; Identification of delinquent accounts and insufficient payments. Management of A/R and A/P aging in compliance to company standards. Preparation of monthly financial reports by collecting, analyzing, and summarizing account information. Maintenance of accounts reconciliation with transactions. Resolving account discrepancies by investigating documentation, issuing stop payments or adjustments. Maintenance of financial security by following internal accounting controls. 01/2002 to 01/2004 Title Specialist Company Name － City , State Reviews titles and mortgages documentation in a timely and thorough manner. Verifies pertinent information in the title search and accompanying documentation. Resolves problems relating to missing, incomplete, inaccurate or contradictory information contained in the title or accompanying documentation. Reviews and completes all title update requests. Communicates on a regular basis with clients, responding to any inquiries. Manage a comprehensive title examination team including practices, guidelines and processes in accordance with federal/state laws and title insurance underwriting guidelines. Manage team of examiners that will review title searches and determine necessary conditions/requirements in order to issue/provide marketable/clear title insurance. Monitoring turnaround time and service levels and manage projects. Establish goals and improve quality for team. 01/2000 to 01/2002 General Manager Company Name － City , State Management of a 124-room property with primary responsibility on the overall hotel operation. Responsible for managing up to 25 employees including hiring, coaching new employees, evaluating employees' performance and assisting with employee's goals. Prepare and review company payroll, account receivable and account payable. Responsible for setting-up a new direct bill application. In-charge in getting a prompt payment from clients on time and reviewing night audit reports. Analyze and determine company's revenue by using yields management system, star report and area's trend. Review and balance daily report and prepare bank deposit. Bank reconciliation, credit card charge back. Analyze and determine business requirements in the area of cost control, purchasing and reporting requirements. Maximize revenue and minimize cost. Work well with upper management to determine company's key requirements and goal. Provide recommendation on business development and problem solving. Assist with in house sales, networking, and property tour to maximize occupancy. Maintain existing business by developing customer relation, providing an excellent service and customer appreciation. Work well with clients for new business. Education 02/2004 Master of Business Administration : Accountancy National University － City , State Accountancy 12/1999 Bachelor of Science : Hotel Management University of Nevada Las － City , State Hotel Management 05/1997 Associate of Science : Business Administration Parkland College － City , State Business Administration Skills accounting, Accounts Payable, ADP Payroll, ad, A/P, audit reports, balance, Balance Sheet, Bank Reconciliations, Bank reconciliation, billings, Budgeting, budgets, budget, business development, business plan development, Cash Management, coaching, consultant, contracts, cost accounting, cost control, credit, clients, databases, Database, documentation, finance, financial, financial reports, Financial Statements, Forecasting, hiring, Human Resources, insurance, Managing, managerial accounting, Microsoft Office, Enterprise, networking, ORACLE, payroll, Peachtree, problem solving, processes, proposal, purchasing, quality, QuickBooks, reporting, Research, Sales, SAP, scheduling, strategic, treasury, trend, underwriting, monthly variance analysis, Visual Basic | ACCOUNTANT |
CONSULTANT Professional Summary Highly organized Microbiologist successful at managing people and time, with expertise in Molecular Genetic Research, Quality Control System Operations, Cross Functional Leadership, Consulting, Training and Development and Validation of new products and facilities. Skills RNA isolation knowledge Proficient in PCR In-vivo transcription Published researcher Skilled in genotyping Protein isolation Southern blotting Transcription profiling Equipment maintenance Statistical analysis ELISA assay Expert in design control ISO 9001 environment Extraction Separation and purification techniques Trained in lab safety MS Office proficiency Training proposals Expert in developing inventory systems Creative instruction styles and techniques Certified Training Specialist in Consulting Project management Presentations expert Charismatic public speaker Skilled in working with special needs adults Proficient in creating and maintaining schedules Taught Aseptic technique lessons to over 400 participants Instructional technologies knowledge Intuitive people management skills Assisted in OOS Investigations Change Control for Quality Systems RDP, NCBI, TIGR, KEGG, OMIM, Entrez, Minitab, PSI-Blast, Tree View, Gen Bank, Pub Med, Gene Pix Pro 5.0 analysis of COGS and CDD MS Office, MS Outlook, Citrix Sever, FTP clients, LIMS, SAP, Isotrain, and IKAT, VIBES, COGNOS, Word, Power Point, Access, Outlook. Work History Consultant 04/2016 to Current Company Name – City , State As a Consultant, I provide consulting and technical training on proper aseptic techniques and FDA regulatory compliant behavior required while working in an aseptic and/or clean environment. Clean-room (Aseptic)Gowning Technique Training (ISO 5 - ISO 8)* Clean-room Technique Training (ISO 5 - ISO8) Clean-room (Aseptic)Manufacturing Technique Training (ISO 5 - ISO 8) Environmental Monitoring Technique Training Aseptic Cleaning Technique Training Sterile Gloves Techniques Training Basic Aseptic Technique Training. Consultant Microbiologist 12/2016 to 05/2017 Company Name – City , State Conduct Bio Burden testing, Media Testing, water and clean steam testing for Aseptic GMP Facility Qualification. Facility Qualification and equipment/process or methods validation MODA (environmental monitoring system) development and uses. Commissioning Qualification Validation (CQV) activities Lead teams of validation professionals, and provided subject matter expertise in the validation of a variety of utility, facility and process equipment. Developed project scope statements, estimates and proposals. Developed policies, programs, and standard operating procedures. Developed and executed validation of documents/protocols for equipment compliance. IQ and OQ documentation development and execution of MODA System. Provide regulatory, quality and compliance solutions for the pharmaceutical, biotech, medical device and other regulated industries. Develop microbiological monitoring, control and continuous improvement strategies for API and fill-finish manufacturing, fermentation, recovery and purification, and aseptic processing and non-sterile manufacturing. Design and administer microbiological programs including environmental monitoring, investigations of laboratory and manufacturing microbial excursions and out-of-specification findings, laboratory audits, optimization and management, laboratory and facility design and qualification, cGMP compliance, Pharmacopoeia compliance, barrier isolator design and microbiological validation, microbiology method and protocol development, validation and technology transfer, contact lens care formulation development, manufacturing, stability testing and product release, disinfection, sterilization and the use of biological indicators, cleaning validation, process development, regulatory audit response (e.g., FDA 483 and warning letters), regulatory dossier development support, and Process Analytical Technology (PAT). Support microbiology and rapid microbiological method suppliers and industry end-users in developing next generation technology platforms, validation and testing plans, financial and return on investment (ROI) strategies, commercialization approaches, and global regulatory and pharmacopoeia compliance. Act as subject matter expert for microbiology technology companies during due diligence, partnership, collaboration, merger and acquisition activities. Expert witness for matters related to pharmaceutical microbiology, ophthalmic formulations, contamination control, antimicrobial and preservative effectiveness, sterilization, pharmacopoeia interpretation and compliance, USP microbiology test methods, laboratory and manufacturing GMPs, formulation development and stability, sterile and nonsterile manufacturing, research and development, and product quality. Corporate Trainer/Lead Aseptic Technique/Behavior Specialist 12/2011 to 12/2015 Company Name – City , State Spearheaded expansion and development initiatives in Aseptic Area. Used role-playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Created an online training program to be used during video training conferences. Organized training for 25 new employees per week. Increased performance scores by 80% by developing new employee processes. Extensively trained new and existing employees. Planned and delivered account management training to an average of 10 account managers per week. Reviewed daily metrics of account executives and employees to evaluate their strengths and weaknesses. Monitored participant workflow and behaviors throughout the training process. Conducted one-on-one tutoring sessions for new employees. Administered performance reviews to evaluate each participant's progress. Clearly communicated objectives for all lessons, units, and projects to all participants. Used a variety of assessment tools and strategies to improve instruction methods. Addressed all questions from training program participants. Created online training courses in Aseptic and Terminally Sterile Area. Assumed ownership of all training program initiatives. Align with functional managers on the management of training records to ensure that individual training plans and training records are accurate and up to date in accordance with 21 CFE Part 11 Identified core competencies of assigned functional areas to develop, within the Quality System, short and long-term planning strategies and initiatives in accordance with 21 CFR 820 Assess external service providers and/or site staff training needs and to support the development of eventual training programs for Terminal Sterilization Filling Line. Participated in research of regulatory issues and dissemination regulatory information to Production, QA, QC, and R&D departments and senior management as required. Actively, participated in the evaluation of regulatory compliance of documents/ products/ process/ test method changes. Reviews labeling and labels for compliance with regulatory requirements. Conducted internal audits. Lead department initiatives to improve current processes and procedures. Quality Control - Assistant Scientist 10/2010 to 10/2011 Company Name – City , State Executed experimental tasks Obtained and interpret experimental data Conducted TMC, LAL, Micro-ID, TOC, and Purification Test Reviewed and edited protocols and standard operating procedures (SOPs) Maintain regular laboratory and system functions for the group Ensure compliance with cGMP, FDA, and SOPs guidelines and regulations. Performed tests on water, and the environment to detect harmful microorganisms and to obtain information about sources of pollution and contamination. Cleaned and maintained laboratory equipment. Stocked and rotated all prepared growth media. Performed routine monitoring of cleanroom manufacturing environments Performed micro'ID and organism analysis. Perform compliance adherence checks to all FDA, GMP regulations Collected and analyzed biological data about relationships between organisms and their environment. Interpreted research findings and summarized data into reports. Complied with Good Laboratory Practices and Title 21 CFR Part 11. Collected and processed specimens for clinical protocols. Laboratory Manager - Laboratory Technological Assistant/ Research Assistant/Trainer 08/2007 to 06/2009 Company Name – City , State Ordered laboratory equipment and supplies. Operated a genetic analyzer to sequence DNA. Kept accurate databases of specimens collected and stored in a repository. Collected and processed specimens for clinical protocols. Successfully completed transcription profiling experiments. Complied with Good Laboratory Practices and Title 21 Code of Federal Regulations Part 11. Scheduled and trained student staff members. Managed overall laboratory functions. Investigated the impact of intrinsic target properties on siRNAs pharmaceutical properties. Extracted DNA and genotype samples using SNP technology. Interpreted research findings and summarized data into reports. Collected and analyzed biological data about relationships between organisms and their environment. Programmed computers to store, process and analyze data. Maintained laboratory instruments and developed new laboratory equipment. Interpreted test results and developed nonstandard tests. Ordered chemicals for analysis and prepared reagents for analysis. Maintained compliance with DEC and EPA. Set up standards for sampling analysis and data interpretation using effluent analysis. Operated wet methods and instrumentation analysis. Accurately inventoried lab chemicals and supplies. Monitored and maintained specialized lab equipment (e.g. Minispec, shared microscope, etc.), laboratory supplies, and materials. Trained and developed undergraduate research assistants on proper protocol and procedures in the HIV lab. Conducted one-on-one tutoring sessions for new students. Microbiology- Laboratory Technician 06/2007 to 09/2008 Company Name – City , State Maintained laboratory instruments and developed new laboratory equipment. Organized lab test solutions, compounds, and reagents. Routinely calibrated scales to minimize leakage due to calibration errors. Determined equipment operating efficiency. Interpreted test results and developed nonstandard tests. Maintained records for Michigan Department of Health audits. Ordered chemicals for analysis and prepared reagents for analysis. Recorded test results using a variety of chemistry-specific software programs. Operated wet methods and instrumentation analysis. Accurately inventoried lab chemicals and supplies. Collaborated with business units for cost model analysis. Created a rapid screening and testing factory to find acceptable materials. Steered process development experiments in the lab and support scale-up processes. Computed taxes owed by applying prescribed rates, laws and regulations. Complied with Good Laboratory Practices and Title 21 CFR Part 11. Education B.S : Microbiology May 2009 Michigan State University -
City ,
State Microbiology Skills 21 CFR Part 11, account management, API, aseptic techniques, Aseptic Technique, Basic, calibration, chemistry, Citrix, cleaning validation, COGNOS, conferences, Consultant, consultation, Consulting, continuous improvement, clients, databases, DEC, Department of Health, DNA, documentation, due diligence, ELISA, staff training, Equipment maintenance, senior management, experiments, Filling, financial, focus, FTP, functional, GMP, Good Laboratory Practices, in design, instruction, internal audits, interpretation, inventory, IQ, ISO 5, ISO 8, ISO8, ISO 9001, laboratory equipment, lab test, regulatory compliance, letters, LIMS, people management, materials, Access, MS Office, MS Outlook, Outlook, Power Point, Word, Minitab, next, optimization, OQ, PCR, performance reviews, policies, Presentations, process development, processes, process equipment, progress, Project management, proposals, protocols, public speaker, Quality, QA, research, researcher, safety, SAP, Southern blotting, specification, Statistical analysis, surveys, taxes, technical training, TOC, training programs, Transcription, tutoring, Validation, video, View, workflow | CONSULTANT |
FINANCIAL INSTITUTIONS EXAMINER Summary Well-regarded professional with proven record in analyzing statistical data and financial documents, providing comprehensive assessment of overall health of financial institutions. Meticulous analyst who quickly evaluates data to accurately assess financial risk and regulatory compliance in fast-paced, time-sensitive environments. Skilled relationship manager - fluent in both English and Spanish - who is effective in engaging others to progress project goals. Highlights Financial analysis Capital market trends Financial forecasting Risk management expertise Budget Analysis Cash flow analysis Application of GAAP regulations Financial modeling Variance Trend Analysis Experience Financial Institutions Examiner Mar 2011 to Jan 2015 Company Name － City , State Conducted examinations of financial institutions (records and operations) to verify adherence with relevant laws and regulations, including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) rules. As subject matter expert, conducted training, coached team members, and compiled/reported results while managing stakeholder relations. Assessed adequacy of assets and liabilities risk management policies and practices, including liquidity and sensitivity to market risks; and net interest margin level and trends. Assessed adequacy of institution's lending administrative and underwriting policies and practices; borrower's repayment capacity; collateral protection; collateral valuations; legal documentation; and allowance for loan and lease losses' levels and methodology. Reviewed and evaluated quality of credits ranging from $100 thousand to $25 million, assessing the adequacy of lending practices and level of risks within the lending area of the bank. Reviewed legal lending documents to determine adequacy of content/structure, covenants and performance/compliance with pertinent terms as well as assessing quality of administrative practices, such as disbursements, tracking of insurance, payment of taxes, request of financial information; others. Evaluated the adequacy and strength of financial institution's corporate and capitalization structure, as well as business initiatives and future prospects. Evaluated financial institution's practices; the adequacy of internal controls and procedures; the general character of management; and compliance with consumer protection, and safety and soundness standards. Evaluated adequacy of audit practices and workpapers, and performed offsite reviews and analyzed audited financial statements. Reviewed and assessed the adequacy of affiliate transactions and potential risk to the insurance fund. Assessed the accuracy of depository institution's financial regulatory reports, and evaluated level and trends in financial performance. Evaluated business impact analysis and risk assessment to determine if residual risk is acceptable. Reviewed and evaluated the adequacy of the financial institution's Bank Secrecy Act (BSA)/Anti-money Laundry (AML)/Office of Foreign Assets Control (OFAC) programs, as well as Information Technology (IT) and Information Security Systems. Assessed compliance with fair lending, civil rights laws and regulations, and the Community Reinvestment Act. Participated and evaluated CAMELS components and other specialty areas on examinations of financial depository institutions with total assets ranging from $100 million to $20 billion. Provided on-the-job training to less experienced staff members. Compiled, composed, edited or proof read and evaluated comments for inclusion in final report. Prepared final reports and drafts memos to communicate status of the examination/project. Cited and supported apparent contraventions and violations of regulatory guidance when necessary. Researched and gathered information from a variety of technical and regulatory materials to recommend corrective action; and explained verbally and in writing the application of laws, regulations and practices covering a technical specialty area. Assessed depository institution's financial performance, strategic plan, budget process, and contingency funding plans. Assessed and evaluated adequacy of institution's accounting practices and independent review programs. Identified incorrect accounting entries/data entry postings. Admissions Advisor Nov 2008 to Nov 2010 Company Name － City , State Led recruitment activities and provided support to new and continuing students. Implemented recruitment plan to achieve budgeted goals each term. Analyzed past recruitment patterns/projected leads, establishing plan that set specific goals for each step of recruitment process to ensure annual goals were consistently met. Assisted new and continuing students, reaching out and providing guidance that helped them progress through programs. IT Specialist Intern Oct 2007 to Feb 2008 Company Name － City , State Provided technical support to all users, assisting with virus response/resolution, security patches, and application needs. Monitored progress and testing status of 2000+ new applications, serving as bridge between developer and clients to keep stakeholders informed. Tapped as member of Vista and Office deployment team, Researched technical issues and documented solutions for user problems. Assisted with data analysis to identify appropriate participants for various pilot deployments. Department Administrator/Dental Assistant Apr 2003 to Apr 2007 Company Name － City , State Served as part of dental assisting team for residents in the prosthodontics and general dentistry program. Handled range of administrative duties for department. As department administrator, maintained records, filed reports, and updated operating instructions to ensure compliance with proper procedures. Analyzed and reported productivity maximize provider credits and estimate fiscal year budget. Standardized dental treatment rooms, establishing common scheme that improved efficiency and effectiveness of dental assistants as they moved to assist in different rooms. Known for ability to get things done, trained new employees in chair side and administrative duties. Education Master of Science , Accounting and Financial Management December 2016 University College, University of Maryland Accounting and Financial Management Bachelor of Science , Business Information Systems 2008 University of Phoenix － City , State Business Information Systems Skills Account Analysis &
Reconciliation
Accounts Payable
Accounts Receivable
Bank Reconciliations
Business Due Diligence
Financial Report
Preparation
General Ledger Accounting | BANKING |
SOCIAL MEDIA COORDINATOR Summary To secure a position within an organization where I will be able to apply the extensive skills and abilities that I have acquired through my education and work experience in the advertising, marketing and social media fields. Highlights well-versed on social media channels (paid and organic) trends, content development, and community engagement Account management Client relationship Google analytics Direct mail campaigns Fluent in Spanish Experience 10/2016 to 02/2017 Social Media Coordinator Company Name － City , State Managed new product and content releases. Creates and schedules weekly content for client's professional social media accounts Utilize applications such as Canva, Sendible, basecamp, Google+, Cyfe and more Manages and measures clients social media accounts for follower analysis, reach, and growth. Prepared detailed marketing forecasts on a monthly basis. Design, administer and launch email marketing campaigns using MailChimp. Worked effectively in a heavily cross-functional, fast-paced environment. 09/2015 to Current Sales Associate Company Name － City , State Suggest key looks and incorporates the latest trends and current promotions based on the customer's individual style. Assist store in meeting and exceeding daily sales goals Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom Partner with management on performing stock transfers, damage outs, and shipment receiving Comply with operational standards, to include following safety policies and proper censoring of merchandise. 06/2015 to 08/2015 Marketing Sales Intern Company Name － City , State Maintained Launch Trampoline Park social media accounts including Twitter, Facebook & Instagram Promote summer events thought their social media Vendor outreach regarding the summer program 01/2015 to 05/2015 Events Coordinator Company Name － City , State Vendor outreach providing detailed information on the event Contacting businesses for raffles and sponsorship Tracking In-kind gifts Event coordination and set up Management of volunteer activities such as shoreline cleanups. Education 2016 Bachelor of Arts : Communications (Advertising) Rhode Island College － City , State , United States Minor
in Marketing Communication Club member Honor
Society of the National Communication Association Dean List Languages Bilingual (English / Spanish) Skills Excellent
use of Word, Excel and PowerPoint iMovie, Photoshop, MS Publisher, and Final Cut Pro Advance Knowledge of social networks and social media tools, Facebook, Instagram, Twitter, Pinterest,
YouTube and Snapchat, sendible, cyfe, basecamp and more. Strong writing skills Research abilities Strong Organization and planning skills Confidentiality | DIGITAL-MEDIA |
INFORMATION TECHNOLOGY STUDENT Career Overview Results-driven Database Administrator with extensive education in programming, relational database management and computer technology maintenance. Qualifications Database servers Structured query language (SQL) expert Programming and design skills Document management Strong collaborative skills Strong analytical skills Customer needs assessment Excellent problem solving skills Technical Skills Skills Experience Total Years Last Used Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP Intermediate 2 May 2016 Accomplishments Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Preparation Prepared chain of custody packets for title sale reviews of procedures and fees/services justification. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Application Design Used object-oriented design/programming to design new stand-alone application. Planned, installed, configured, and monitored document management infrastructure. Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms. Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents. Work Experience Company Name January 2014 to Current INFORMATION TECHNOLOGY STUDENT City , State •Presented various projects including VPN, RDMS, and IT Proposals to several classes and instructors . •Worked independently and as part of a team to achieve most equitable outcome. Company Name September 2010 to October 2013 FORECLOSURE PROCESSOR PARALEGAL City , State •Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. •Communicated regularly with management regarding portfolio performance and new loan transaction quality. •Maintained confidentiality of bank records and client information. •Scanned and filed forms, reports, correspondence and receipts. •Entered information into computer databases. •Reviewed files to check for complete and accurate information. •Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. •Coordinated with multiple departments regarding responsive documents and document retention. •Researched bankruptcy loan files to confirm federal guideline compliance. •Supported a team of three attorneys with generating and filing of pleadings, motions and various court documents. Company Name February 2008 to May 2008 TOEFL/TESL INSTRUCTOR City , State •Developed interesting course plans to meet academic, intellectual and social needs of students. •Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. •Performed student background reviews to develop tailored lessons based on student needs. •Developed, administered and corrected tests and quizzes in a timely manner. •Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. •Designed lesson plans focused on age and level-appropriate material. Education and Training SAN DIEGO STATE UNIVERSITY 2006 Bachelor of Arts : English City , State , United States Skills Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio | INFORMATION-TECHNOLOGY |
I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative,
customer-oriented Healthcare Administrator with a background in primary care and experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company. Education Bachelor of Science : Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club
Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter Accomplished leader Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity Strong work ethic Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills Deadline-driven Professional Experience Healthcare Marketing Specialist City , State Company Name / Jul 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization. Established production schedules and communicated project to stakeholders. Increased patient traffic by 5% Managed all social media forums, including the company website, social networking applications and message boards. Healthcare Admin Intern City , State Company Name / Feb 2017 to Jun 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced
costs. Developed a system of staff communication that ensured proper implementation of treatment plans and
comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Call Center Representitive City , State Company Name / Jun 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Customer Service Representative City , State Company Name / Jun 2015 to Sep 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jun 2014 to Jan 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires. Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Sep 2013 to May 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / May 2011 to Aug 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills
Electronic
Medical Database
Microsoft
PowerPoint
Microsoft Excel
Microsoft Word
Microsoft
Publisher
Adobe
Dream Weaver
Adobe Photoshop
Microsoft
Outlook
Windows
Adobe Premiere
Adobe Acrobat
GIMP
Adobe Reader
Community Service Food Drive, Mount of Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 - 2017 | HEALTHCARE |
COMMUNITY OUTREACH SPECIALIST Professional Profile Dynamic professional driven to fostering love of learning and ensuring leadership skills within people so they may reach their full potential. Qualifications Experienced in student databases and Microsoft Office Suite Excel in training, public speaking and teaching new skills Passionate educator with high professionalism and integrity Creative problem solver Excellent student transcripts; graduating with a 3.9 GPA Qualified in designing and grading assessments Strong management skills of small and large groups as well as relating to diverse populations Quick learner with a thirst for knowledge Relevant Experience Assessment and Teaching High level teaching skills that raised the percentage of high achieving students to 90% of students testing into the top 10% of their grade level allowing them to enter into honors Designed and developed district assessments for Spanish Department Community Outreach and Public Speaking Implemented outreach and marketing strategies including presentations which resulted in 80% growth in community partners within higher education Leadership Development Through creating rigorous and relevant interview and internship program, raised the level of leadership opportunities for college interns Experience 07/2014 to Current Community Outreach Specialist Company Name － City , State
Liaison for Junior Board which entails board management by
providing
direction and leadership to young board
members wanting to serve their
community
Responsible
for providing relevant and interesting content for social
media, newsletter and website; in addition
created organization
brochures
and secured larger-scale marketing with partnerships
Responsible
for volunteer and mentor recruitment; securing over 90
mentors to youth and 75 new volunteers
Increased mentor retention
by over 50% in 9 months by developing and
executing strategic volunteer engagement plan
including activities
such as
planned events, strategic appreciation and intentional support
throughout
the mentoring commitment
Improved
organization's relationships with higher education groups
through community outreach and relationship
building
Work closely with Program
Manager in regard to programming best
practices for Discover Your Future Program
and mentor training
Collaborate
with Executive Director and Board Executives on Strategic
Plan and vision of the organization
Direct
the work of office interns, serving as project manager and
professional development to develop strong
leaders by providing new
opportunities
to serve on committees and one-on-one training
Manage
all aspects of potential intern and mentor interviews from
promoting the opportunity to asking
scenario-based questions to retain
highly
qualified mentors and interns
Plan and execute events such as volunteer
recognition events,
fundraising campaigns and large-scale sports camps
Develop
and post job descriptions for Internships and Program Leaders; as
well as foster leadership through creating new
roles to empower
emerging
leaders
Collaborate
with higher education groups to develop leadership
opportunities
Create multiple brochures and marketing signs
to promote volunteerism 09/2013 to 02/2014 Exceed Program Manager Company Name － City , State Planned
all aspects of Exceed 4 day Intensive retreat in Payson for mentors and mentees Facilitated
all aspects of the program and individual relationships
between
the adult mentor and junior/senior high school student mentee Developed
and maintained strong partnerships with high school administrators and counselors, mentors and
student mentees to promote and grow a shared vision of the Exceed Mentoring Program Trained
and directed work of staff and volunteers to effectively meet goals and outcomes of Exceed
Program Implemented
strategic program plan for recruiting new mentees and
on-boarding
new mentors, also directing workload of Program Assistant Served as
a mentor coach, working to improve mentor/mentee bond and resolving issues Planned
curriculum and all logistics for monthly mentor/mentee
workshops including
training, scheduling, room space, agenda, meals and
materials Conducted
individual and group academic advising and college
planning
for mentees Worked
closely with Director of Programs to determine
program
effectiveness through reports, evaluation and collaboration of multiple programs to
actively seek solutions Maintained
daily records in
member
database, creating reports 07/2008 to 06/2013 Spanish Teacher/Language Arts Teacher 7-8 Grades Company Name － City , State Developed innovative and relevant course plans using Core Curriculum Standards to increase student engagement and increase outcomes pertaining to academic, intellectual, and socio-emotional needs of diverse students in middle grades Taught Learner-centered lessons; always keeping the student needs and individual outcomes in mind Coordination in planning with academic department teams as well as grade-level teams Served on District Curriculum Planning Committee as Spanish Department Representative; working with all World Language departments as well as district coordinators Managed department budget for school as well as ordering materials Responsible for administrative duties such as filing, grade entry, data analysis and student evaluation Implemented behavior and grade management plans; monitoring through parent involvement, IEPs and behavior management plans Developed and implemented healthy school days through coordinating Zumba exercise days with PE Department 07/2003 to 05/2008 Spanish Teacher/Reading Teacher Grades 6-8 Company Name － City , State Rigorous and relevant teaching methods: within one year - 90% of students tested in top 10% of district in 8th Grade Spanish High School Placement Test Girl Power Club Leader - focusing on improving leadership skills in pre-teen girls through the book "The 7 Habits of Highly Effective Teens" by Sean Covey Volunteered as Mini Town Counselor and Adviser for camps to improve student outlook on inclusion and diversity 09/1995 to 08/2003 Assistant Manager/Local Store Marketing Company Name － City , State Responsible for all store hiring including interviewing,
paperwork, scheduling and training; including new managerial staff as well as
associates
Executed many successful in store nonprofit fundraising
events
Implemented grassroots community outreach efforts with
schools, local businesses and organizations
Scheduled, staffed and trained employees for branding and
fundraising awareness through community events such as 5k runs and events at
Tempe Town Lake
Executed daily front and back of the house managerial duties
including directing the work of 60 plus staff during high volume shifts
Managed guest relations, complaints and guest satisfaction
Responsible for budget management and food and materials
ordering
Ensured employees followed OSHA and food
handling standards to the highest degree Education Bachelor of Arts : Elementary Education Arizona State University － City , State GPA: Summa Cum Laude Graduated Summa Cum Laude Elementary Education Certificate Secondary Spanish Education Certificate Structured English Immersion Certificate Middle School Language Arts Certificate Affiliations Member, Young Nonprofit Professionals Network (2014 - Present) Member, Phoenix Chamber of Commerce (2014 - 2015) Volunteer, Lincoln Family YMCA - Licensed Zumba Instructor for Kids (2013- Present) Student, Arizona Nonprofit Association (2015 - Present) Languages Native Spanish Speaker Conversational Italian Skills Academic, Administrative, Branding, Budget Management, Coaching, Communication Skills, Customer Service Skills, Data Analysis, Database, Fundraising, Hiring, Instructor, Team Building, Leadership Skills, Logistics, Directing, Marketing, Management, Mentoring, Microsoft Office Suite, Newsletter, Programming, Recruitment, Relationship Building, Scheduling, Spanish, Strategic Planning, Teaching, Training, Vision Planning, Website Additional Information Extensive knowledge and network of community and social support systems, such as community colleges, agencies and corporations DPS Fingerprint Clearance Current Status Licensed Zumba and Zumba Kids Instructor | ARTS |
HEAD CHEF Summary Chef Energetic culinary professional with a blend of creativity, passion for food and
exceptional cooking skills. Works well as a dynamic leader in high-pressure settings.
Expert in managing kitchen staff and preparing foods at reduced cost without
compromising quality and taste.
Beautiful presentation of food
Institutional and batch cooking
Strong attention to safe food handling
procedures
Extensive catering background. Highlights Strong butchery skills Contemporary sauce work High volume production capability Focus on portion and cost control Well-tuned palette Inventory management familiarity ServSafe certified Experience 04/2016 to Current Head Chef Company Name － City , State Identify opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Regularly develop new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Consistently produce exceptional menu items that regularly garnered diners' praise. Ensure smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Follow proper food handling methods and maintained correct temperature of all food products. 05/2006 to 01/2016 Executive Chef/Director Company Name － City , State Working chef in charge of food costing and liquor. In charge of all food and beverage ordering and inventory controls. planning for 110 person restaurant plus on-site pavilion hosting banquets and
weddings for up to 275 guests - plated, or 325 guests - buffet. Also provide service for gazebo snack bar and directly in charge of training all
kitchen staff and front of the house staff on site. Frequently coordinate multiple parties in various locations of the premises at
overlapping times. Working closely with ownership on lowering cost and increasing profit. Training for front of the house waitstaff and bar on up selling. Responsible for 35 weddings and 60 other on site food related events a year. Developed menus, pricing and special food offerings to increase revenue and
customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen
equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training,
recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service
levels. Achieved and exceeded performance, budget and team goals. 03/2004 to 10/2005 Sous Chef Company Name － City , State Working chef in charge of labor and food cost projections, menu design, training,
promotional ideas, recipe design, ordering, quality control and portion control for
120 person restaurant. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen
equipment and utensils, sanitation and safety issues. Positively engaged with customers, offering menu information, providing
suggestions and showing genuine appreciation for their business. 02/2003 to 12/2003 Kitchen Manager Company Name － City , State In charge of labor and sales projections, food costing, administration, inventory and
ordering. Active line cook and prep cook when necessary. Helped manage quality control and actively participates in corporate wide meetings
to enhance the productivity of the restaurant. Enhanced and maintained the central standardized recipe and ingredient repository,
including nutritional and cost information. Inspected kitchens to observe food preparation quality and service, food appearance
and cleanliness of production and service areas. Ensured all staff understood expectations and parameters of kitchen goals and daily
kitchen work. 02/2002 to 02/2003 Executive Chef Company Name － City , State In charge of labor and sales projections, food costing, administration, scheduling,
inventory and ordering. Took on line responsibilities (working chef) when necessary and managed quality
control. Included planningand execution of special events and banquets up to 500 people
in-house. Ensured all staff understood expectations and parameters of kitchen goals and daily
kitchen work. Instructed new staff in proper food preparation, food storage, use of kitchen
equipment and utensils, sanitation and safety issues. Education March, 2002 Associate of Arts : Culinary Florida Culinary Institute － City , State Culinary Arts with honors. Culinary Arts Certificate Skills Arts, budget, cost control, costing, customer satisfaction, special events, inventory, meetings, pricing, profit, quality, quality
control, quality control, recruitment, safety, selling, sales, scheduling | CHEF |
ACCOUNTANT I Summary A business management graduate with significant experience in disability services, human resources and finance department; seeking to apply my abilities to position in a human resource department. Proven ability to deal with multiple tasks efficiently and maintain organization. Highlights Extensive customer service skills Able to retain the confidentiality of paperwork and information Flexible team player and quick learner, interested in new technologies Able to meet deadlines and handle stressful situations in a professional manner Microsoft Office: Word, Excel, Access and Outlook Knowledge of State accounting system[MMARS system], People Soft, System 7 and client tracking system Excellent Communicator: Written and Verbal Office Experience- Ability to create reports, analyze data and manipulate data Accomplishments Created a Pivot table for contracts department to utilize for renewal of contracts. Received an opportunity to grow as an employee after my internship. Work History Experience Accountant I 12/2010 to Current Company Name City , State Provide Administrative support to the Finance Unit and maintain orderly filing system for various departmental units Oversee and maintain the proper and appropriate systems for storing financial records and documents utilized by finance unit Assist Contracts and Accounts Payable department with clerical duties such as faxing, filing, copying and scanning and assisting with the creation and editing of documents, spreadsheets or PowerPoint presentations. Process travel reimbursements, incoming payment vouchers and financial documents in a timely and efficient manner Assist with payroll projections made for pay periods and end of the fiscal year Analyze financial reports for trends in major programs and to determine their effects on spending, and prepare financial projections accordingly Monitor internal budget for compliance with MMARS system Create quarterly report for agency Chief Financial Officer on time usage Prepare purchase orders and payment vouchers for processing Compile reports for the Senior Financial Analyst in an accurate manner Maintain organized and categorized Excel spreadsheet for auditing purposes Provide support for contracts department with entering data to internal database, mail merging of contract information, create MMARS contracts signoff sheets, and update contract's new fiscal year information. Confer with agency personnel and outside agencies via e-mail or telephone to resolve finance discrepancies in a timely manner. Intern 05/2010 to 11/2010 Company Name City , State Assisted the Human Resources department Assisted the HR Liaison with collecting various forms (EPRS, GIC, retirement, among others), couriering important documents to various state agencies, and helping create and fill out any necessary forms Maintained strictly confidential information and file HR Documents Performed clerical duties for various units within the agency Entered weekly time sheet information for staff in various units Supervised other high school interns on various duties and projects Obtained proper signatory authorization from managers to process documents Assisted in organizing and running MCB's Summer Internship Opening and Closing Ceremonies: making name tags and certificates, attending planning meetings, working at sign-in tables, and providing sighted guide to consumers and other event attendees who are visually impaired. Organized and prepared marketing materials for various conferences, meetings and events Translated information into Spanish for staff and clients related to various projects Coordinate and prepare marketing materials for various conferences, meetings and events Provided safe transportation services to MCB staff to various consumer appointments. Security Officer 11/2008 to 06/2010 Company Name City , State Prepared written reports for complaints and incidents that occurred during an event. Provided Customer service. Ensured the safety of fans and the TD Garden property. Provided and assisted customers with location of their seating area. Education Bachelor of Science : Business Management Accounting, Psychology May 16, 2015 Bridgewater State University City , State Business Management Minor in Psychology, Accounting & Finance Languages Bilingual: English and Spanish Additional Information Activities: Undergraduate Research Symposium Panel Skills accounting system, Accounts Payable, Administrative support, agency, auditing, budget, clerical, Closing, conferences, Contracts, copying, client, clients, Customer service, customer service skills, database, editing, e-mail, English, faxing, filing, Finance, Financial, Financial Analyst, financial reports, forms, Human Resources, marketing materials, meetings, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint presentations, Word, Communicator, organizing, payroll, People Soft, personnel, quick learner, safety, scanning, Spanish, spreadsheets, spreadsheet, tables, team player, telephone, transportation, Written | ACCOUNTANT |
CHIEF EXECUTIVE OFFICER Summary Award-winning executive and marketing professional experienced in high-volume, multi-unit, retail and business operations in the pharmaceutical, financial services, and food and beverage industries. Demonstrated expertise in brand development, territory management, sales operations, product launches, recruiting, and business development. Skilled in utilizing technology as a tool to improve organizational efficiency. Desires a high-level marketing position in a professional corporate environment. Highlights Brand Development Project Management Relationship Management Training & Development Sales Operations Merchandising Accomplishments Increased annual sales to nearly $5.7 million through strategic marketing & sales campaigns. Launched aggressive growth plans that helped increase customer base from 0 to 15,000 customers. Created strategies to develop and expand existing customer sales, which resulted in a 200% sales growth in less than 12 months. Grew a targeted newsletter subscriber list from 0 to 6,000 members in just 12 months. Earned the Winner's Circle Award in 2008. Experience 10/2008 to Current Chief Executive Officer Company Name － City , State Developed and launched Greenie Tots ,a full-line of children's entrees, currently sold in mass retail including Whole Foods, Giant Eagle, Safeway , and independent grocery stores across the United States. Headed online/retail marketing campaigns to drive traffic and business to our online website and into our retail stores. Hired & trained all new brand ambassadors that marketed and sold the Greenie Tots brand to consumers & retail outlets. Managed production setup and distribution with the largest national natural products distributer UNFI. Developed company wide incentive performance plan which motivated staff and resulted in a 70% increase in sales. Rolled out integrated advertising campaign across multiple media channels Increased profits by 60% in one year through restructure of business line. 08/2003 to 03/2013 Healthcare Management Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Increased sales in Fort Lauderdale, FL territory by 67% reaching territory sales of $5.7 million Developed and maintained networks/partnerships with external partners such as physicians, hospitals, community advocacy groups, pharmacies, and corporate employers. Assisted District Manager with the development and leadership for district strategy for product launches, sales initiatives, and team motivational activities. Developed strategic pharmacy initiatives to foster customer relationships and positive formulary acceptance. Successfully launched Toviaz® , Lyrica®, & Exubera® by prospecting, tar. 01/2002 to 08/2002 National Healthcare Operations Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Collaborated with external partners including City of New York, Veritas, Local churches, & Media (Radio, Newspaper, &Television). Spearheaded the design, development, and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Managed outside advertising agency and directed internal focus panels to insure the logo represented the cluster 05/2001 to 08/2001 Finance Intern Company Name － City , State Maintained partnerships with external customers such as school institutions, businesses, and Bank of America customers. Developed and maintained a customer database with current, client investment positions and future investment goals. Created visual tools to assist the VP in presenting to external partners. Recruited and trained new intern hires on the Banc of America policies and procedures. 10/1999 to 12/2000 Customer Development Intern Company Name － City , State Analyzed and developed industry reports using Information Resources Inc, for the Marketing and Sales department to track current product sales against previous sales performance. Developed a database system to track the positioning and sales of the newly launched product Rick's Spiked Lemonade. Designed a tool to measure performance against competitive products in the categories of Wine Coolers, Beer, and Mixers. Developed presentations and presented to the marketing and sales VP's the areas were our products could be better positioned in the retail market and the current retail areas for growth. Education August 2003 MBA : Business Administration Florida A&M University － City , State August 2003 BS : Business Administration Florida A&M University － City , State Professional Affiliations Member, A Better Chance (Alumni) Member, National Black MBA Association Member, Southern Florida Minority Supplier Development Council Skills Microsoft Office (Excel, Power Point, and Access expertise), Internet, PC/MAC software proficiency, Microsoft Project, Information Resources Inc, Database, CUE, Quick Books | HEALTHCARE |
DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile Results-
driven and highly skilled Account Manager and Sales Leader with 10+ years of
experience developing and executing plans that cover all aspects of the sales
cycle. Provide strategic support to
customers by leveraging trends in technology, analytical analysis, and solutions
to the challenges of their business. Creates
effective strategies to keep the pipeline accurate, moving, and exceeding goals. Skill Highlights Strategic account development Strong interpersonal skills Team building expertise Proven sales track record Relationship selling Strong deal closer Skilled multi-tasker Analytical problem solver Core Accomplishments Created
strategies to develop and expand customer sales, which resulted in a 67%
increase in annual sales. Increased
territory penetration 25% from 19 to 25 States. Managed a portfolio of accounts totaling
$10,500,000 in annual sales and $32,000,000 in total contract value. Generated a pipeline of more than $150,000,000
in net new opportunities in 12 months. Professional Experience Company Name City , State Director of Business Development 07/2013 to Current Worked closely with other company executives to identify new business opportunities, securing contracts for enterprise government software, Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Managed Service solutions. Targeted new government agencies and new product lines to close 7 deals in one year in the public sector industry. Created strategies to develop and expand existing customer base, which resulted in an $18,000,000 contract, the largest in the history of the company. Company Name City , State Deputy Secretary of State 01/2007 to 07/2013 Accountable for the Election, Corporation, Professional Licensing, Securities, and Enforcement divisions day-to-day operations including overall constituent satisfaction. Reduced application processing intervals from 4 weeks to 2 days through the restructure and streamline of multiple divisions of government. Strengthened State agency's ability to provide fair, secure, and accurate elections to the voters by leading implementation of the new Statewide Voter Registration software solution. Company Name City , State Territory Manager 07/2006 to 01/2007 Educated mortgage brokers on the variety of wholesale loan products and available credit options. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Increased monthly mortgage origination from $100,000 to $800,000 per month in assigned territory. Company Name City , State Account Manager 03/2006 to 07/2006 Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Engaged non-standard borrowers to leverage all of their financial resources to optimize their borrowing ability. Captured outstanding performance awards by outperforming established monthly lending of 120% of quota. Company Name City , State Territory Manager 03/2005 to 03/2006 New business development to capture market share for second mortgage wholesale lending in South Carolina. Assisted mortgage brokers and bankers to allow them to maximize revenue per loan and optimize customer relationship. Created a niche for the broker allowing them to increase their revenue by fees up to 20%. Devised a plan to revitalize the territory delivering an increase in monthly second mortgages from $250,000 to $1,000,000 per month. Company Name City , State Financial Analyst 07/2004 to 03/2005 Provided full service business relationship management to leverage all of the deposit, investment, and lending portfolio of the bank. Devised a plan to catapult a nonperforming retail branch to produce $250,000 per month in new deposits as well as $250,000 per month in new loans. Company Name City , State Territory Account Manager 10/2002 to 01/2004 Business development for Software as a Service (SaaS), managed services, Voice over Internet Protocol (VoIP), hardware, and telephony for mid-tier market Managed a portfolio of 35 accounts, which generated $2,000,000 in revenue per year. Leveraged new product offering to win performance recognition from senior management for commitments of over $200,000 per year in new business. Company Name City , State Global Account Manager 10/1996 to 07/2002 Business development position to seize opportunities in the international wireless infrastructure industry. Engaged multiple product organizations to increase market share by 20%. Worked closely with company executives to identify new business opportunities, securing an $85,000,000 contract Sales Executive Tracked RFPs and bids to develop new business opportunities. Developed innovative business plans and sales strategies for the public sector market resulting in expanding the customer base 25% Surpassed annual quota by 120 %. Developed and expanded existing customer sales by $1,000,000 in the first 90 days. Chief Operating Officer Presented policy and budget reports to the Governor, Secretary of State, Legislative leadership, and Legislative committees. Streamlined the internal structural roles, processes, and responsibilities to achieve a 35% reduction in budget Reduced and controlled expenses by being the first Georgia public sector agency to implement zero based budgeting. Assistant Elections Director/Operations Manager Managed team of 7 election professionals. Directed strategic initiatives to achieve more efficient processing of election requests, voter registration applications, and election supplies. Developed and managed annual operating budgets for State Election Division Executive Director of the Georgia Athletic and Entertainment Commission Coordinated all department functions and regulations for all combative sporting events in Georgia. Maintained detailed administrative and procedural processes to improve accuracy and efficiency which increased events from 11 to 49. Standardized and brought online the department filing system to increase revenue by 129% Championed the initiative that resulted in the largest combat event regulated in the state which resulted in a direct tax benefit of $215,000 and an estimated indirect benefit of $5 million. Territory Account Manager Developed and executed annual sales plans and strategies for Competitive Local Exchange Carrier(CLEC) and Independent Local Exchange Carrier (ILEC) markets. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Received company Employee Performance Award after achieving 180% of sales quota in 1999, 160% of sales quota in 2000, and 150% of sales quota in 2001. Asset Manager Executed accounts receivable reporting enhancements and reconciliation. Addressed and resolved non-routine, complex and unexpected variances for accounts recevables. Received company Employee Performance Award after reducing accounts receivables disputes by $10,000,000 Education Bachelor of Business Administration (BBA) : Finance and Economics 1996 Augusta State University, Hull College of Business , City , State Skills Business Development, Complex Sales Strategy, Public Policy, Enterprise Software, Software as a Service (SaaS), Infrastructure as a Service (IaaS), Technical Analysis, Financial Analysis, Budget, Public Sector, Telecommunications, Sales Reporting, Public Speaking, Public Presentations | BUSINESS-DEVELOPMENT |
ADMINISTRATIVE ASSOCIATE II, CONSTRUCTION MANAGEMENT DEPARTMENT Professional Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Summary of Skills Professional verbal and written communication Type 80+ wpm Strong analytical and organizational skills Excellent interpersonal skills Professional phone manner and office etiquette Schedule management Self-starter Employee training and development Microsoft Office proficiency Meticulous attention to detail Results-oriented Self-directed Spreadsheet development Deadline-oriented Staff motivation Time management Professional and mature Strong problem solver Resourceful Strong interpersonal skills Understands grammar Proofreading Mail management Meeting planning Legal administrative support Detailed meeting minutes Work Experience Administrative Associate II, Construction Management Department 09/2015 to Current Company Name City , State •Provide administrative and secretarial support to the Department Chair, students, faculty, industry advisory board members, and the public. •Supervision of Student Assistants and adviser to both grad students and assistants. •Maintain documentations necessary to the Construction Management Department. •Manage calls to the main departmental phone number. •Maintain excellent customer service within the office for both students and parents. •Establish rapport with business professionals, representing the department and KSU in a professional manner. •Email, phone, staff/faculty and departmental communications, as well as contact with local public school educators and administration. •Generate purchases and payments. •Set-up courses and prerequisites in Banner, and help students at the time of registration. •Assist project staff/faculty in preparation of institutes and workshops •Manage supply inventory. •Manage departmental records. •Assist with technology. •Assist in organizing special events as needed throughout the year, including annual fundraiser for the department. •Manage Department Chair's calendar. •Order catering needed for any departmental events or meetings. •Create minutes and agendas for meetings. •Utilize programs such as Works, Owl Express, Owl Pay, and SAS for procurement needs for the department. •Organizes and submit payment requests to the SPSU Foundation via KSU. •Maintain ongoing list of those with door passes for new KSU door swipe process for department. •Provide information on the Construction Management program to prospective students and parents. •Handle all correspondence for department chair. •Assist faculty, students, and industry advisory board members to arrange internships and job placement. •Budgeting, supply purchasing, meeting minutes, researching and reporting as directed by department chair. •Travel arrangements for students, faculty and staff for competitions held throughout the year. •Appointment setting for academic advising between faculty and students. •Manage the department chair's calendar. •Coordinate fund-raising events, including invitations, locations, menus, prizes, audio visual needs, thank you notes, and other details. •Arrange work requests for Information Technology needs and other facility repairs. •Provide typing and secretarial support to the department chair and faculty. •Maintain filing system. •Work with other departments in a cooperative manner. •Hire and processes paperwork for student assistants. •Coordinate departmental meetings; attend and prepare minutes for distribution. •Maintain departmental files and documents including databases, part-time faculty, staff, administrative reports and departmental publications. •Assist with all faculty job searches including making travel arrangements for applicants. Design electronic file systems and maintained electronic and paper files. Serve as central point of contact for all outside vendors needing to gain access to the building. Plan meetings and prepared conference rooms. Write reports and correspondence from dictation and handwritten notes. Disperse incoming mail to correct recipients throughout the department. Facilitate working relationships with co-tenants and building management. Organize files, develop spreadsheets, fax reports and scan documents. Manage the day-to-day calendar for the Department Chair. Properly route agreements, contracts and invoices through the signature process. Receive and distribute faxes and mail in a timely manner. Receive and screen a high volume of internal and external communications, including email and mail. Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists. Draft meeting agendas, supply advance materials and execute follow-up for meetings and team conferences. •Assist the Dean's secretary in collecting documents and signature for re-appointments, pre and post tenure, and tenure and promotion reviews. Office Manager 08/2014 to 04/2015 Company Name City , State Generating updated property information utilizing documentation from field representatives. Data Entry using AssessPro Software. Discerning sketches and data from Data Collectors and determining accurate data for property cards for various townships and cities in New England. Managing shipment of period mail-outs to tax payers and assuring on-time shipments of documents. Scheduling appointments for tax payers for Revaluation appointments in their home as well as informal hearings in the various municipalities of Rhode Island. Assuring the office is kept in a professional manner and organizing phone lists, supply requests and receiving shipments as necessary. Receiving calls and assisting callers with questions or directing them to the appropriate party. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Receptionist, Client Services, Tax/Lien Researcher 12/2012 to 08/2014 Company Name City , State Facilitated working relationships with co-tenants and building management. Supplied key cards and building access to employees and visitors. Planned meetings and prepared conference rooms. Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Shipping Coordinator 07/2010 to 08/2012 Company Name City , State Processed Internet based orders for customers all over the United States and utilize Endicia for shipment. processing. Prepared and shipped large orders to stores in the US and Canada. Kept shipping area organized for. efficiency. Ordered printing supplies as needed. Solely responsible for daily outgoing shipments of all Internet. based orders for this privately owned company. Website and Social Media Manger 12/2009 to 07/2012 Company Name City , State Manage the website for the Song of Atlanta Show chorus as well as their Facebook, MySpace, YouTube &. LinkedIn social media sites. Receptionist 10/2008 to 10/2009 Company Name City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Administrative Assistant/Receptionist Morris/Hardwick/Schneider Post Closer 10/2005 to 10/2007 Company Name City , State Began as the professional receptionist and was promoted to Disburser/Post Closer. As Receptionist, duties included receiving all incoming calls and transferring appropriately, receiving guests and clients. Maintaining lobby area and kept conference rooms in order. As Disburser, disbursed all real estate closing files that have been closed in our office to include sending out checks, entering appropriate information in our database, scanning files, putting files in appropriate record keeping order, using Softpro to track documents, and taking care of post-closing requests. I also was responsible for ordering supplies and organizing conference rooms for closings, notarizing documents, and working with Managing attorney on any special office projects as needed. Ascertained that all legal documents were properly signed & dated, scanned documents, shipped packets to appropriate parties, filed and maintained paperwork, work with clients to retrieve important documents, admin duties as needed. For more detailed information and additional work history including endorsements and recommendations, please visit my Professional LinkedIn Page: www.linkedin.com/in/tammyammy. Education GED & Adult High School Diploma 1983 Dekalb Community College City , State , USA Skills Executive Management Support Microsoft Outlook Multi-Task Management Organizational Skills Telephone Skills Time Management | CONSTRUCTION |
PLACEMENT AGENT / DORADO BEACH RESORT Accomplishments GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner Yale University Varsity Tennis Team / Division 1 NCAA - Recipient of Stuart B. Ludlum Award '69 Skills & Licenses Proficient in DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Athletics & Interests Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics and Traveling Professional Experience May 2014 to Current Company Name － City , State Organized and structured the Platinum Banking team of FirstBank Puerto Rico (NYSE: FBP). Led the development of a private banking group dedicated strictly to Act 20 and Act 22 (Tax Exemption Laws of 2012) clients that moved to Puerto Rico. Led a team of experienced and motivated private banking professionals dedicated to serving Act 20/22 clients on all suitable financial needs Provide a broad range of services including business and individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs and other resources available at the Bank Placement Agent / Dorado Beach Resort January 2007 to January 2012 Company Name － City , State Representative Highlights: ◦ Achieved 45% market share with over 200 clients in less than 1 year - aggregate deposits of over $30 mm ◦ Achieved highest rank among officers in deposits, accounts and cash management sales (Platinum and Business Banking) UBS Financial Services Incorporated of Puerto Rico Investment Banking - Corporate and Public Finance Group / San Juan, P.R. (Associate Director 2007 - 2012 / Director 2013 - 2014) Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based and multiple-based valuations for sell-side and buy-side advisory transactions Analyzed AFICA's, new money and refunding debt, as well as equity offerings for issuers; including hotel and real estate developments, financial institutions, general industrials, the Government of Puerto Rico and several of its authorities Assisted UBS Asset Managers of P.R. in the financial analysis for the issuance of structured products and mutual funds Executed as lead underwriter, advisor or placement agent over $14.1 bn, $3.1 bn and $428 mm in municipal, corporate, and mutual fund (closed-end or open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ◦ Joint Lead Underwriter / P.R. Sales Tax Financing Corporation Series 2008A & 2009B totaling $1.9 bn (Municipal Debt) ◦ Joint Bookrunner / Popular Preferred Stock Series B & Tender Exchange to Common totaling $1.3 bn (Corporate Equity) ◦ Joint Lead Underwriter / Triple-S (GTS) IPO of $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ◦ Sole Underwriter / P.R. AAA Bond Fund II and P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds) Aerostar Transition Director - Arranged the transition and closing of the 40-yr private concession of Luis Muñoz Marin International Airport in San Juan, P.R. to Aerostar) for $615 mm. UBS acted as Sole Advisor and Co-Lead Arranger. Summer Analyst 2005 / Analyst January 2006 to January 2007 Company Name － City , State Advised Technology, Media and Telecom clients on a wide range of potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, and capital raising Created dynamic financial models including standalone financing and operating models, leveraged buyouts, DCF and multiple-based valuations, investment return analysis, merger, and credit models Involved in all aspects of deal generation and implementation, including coordination of business development, execution of financial and strategic analysis, and delivery of solutions in partnership with product groups Executed as lead underwriter, advisor or placement agent over $4.3 bn in corporate transactions Representative Transactions: ◦ Joint Lead Arranger to target company / General Atlantic acquisition of Network Solutions for $800 mm (M&A) ◦ Sole Financial Advisor to target company / Comcast acquisition of Fandango for $200 mm (M&A) ◦ Sole Bookrunner / Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ◦ Joint Lead Arranger and Joint Bookrunner / Intelsat Senior Unsecured Term Loan of $1.0 bn (Corporate Debt) Education B.A. : Economics and Latin American Studies , 2006 Yale University / New Haven － City , State , US Yale University / New Haven, CT. B.A. Double Major - Economics and Latin American Studies (2002 - 2006) GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner English, Spanish , 2002 Academia del Perpetuo Socorro High School － City , State , US Academia del Perpetuo Socorro High School / San Juan, P.R. (1998 - 2002) Languages: English, Spanish (native) and Intermediate Brazilian Portuguese Certifications Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Languages Languages: English, Spanish (native) and Intermediate Skills Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7 | BANKING |
HR GENERALIST Summary Young, dedicated and focused office administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. SKILL HIGHLIGHTS Microsoft Office proficiency Self-directed Excel spreadsheets Professional and mature Meticulous attention to detail Strong interpersonal skills Results-oriented Keen understanding of grammar Strong problem solver Dedicated team player Executive presentation development Ability to maintain confidentiality ACCOMPLISHMENTS Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude (Extra Mile Award-2009, 2011) Increased office organization by developing more efficient filing system and customer database protocols. Experience HR Generalist April 2013 to October 2013 Company Name － City , State Served as central point of contact for employee relations matters. Processed onboarding and new hire paperwork to ensure all employees were in company system for employment and payroll purposes. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Supplied key cards and building access to employees and visitors. Managed all employee personnel files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and. scanned documents. Maintained up-to-date employee spreadsheet. Office Administrative Assistant June 2009 to August 2012 Company Name Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Screened telephone calls and inquiries and directed them as appropriate. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Served as central point of contact for all outside vendors and clients needing to gain access to the building. Planned meetings and prepared conference rooms. Maintained an up-to-date office contact chart. Answered client questions regarding retirement and military buy-back options and resolved any issues. Developed employee handbooks. Processed retirements and military deposits. Mentored, coached and trained team members to increase productivity. Identified inefficiencies and made recommendations for process improvements. Waitress August 2010 to December 2010 Company Name － City , State Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Stocked and maintained silverware, linen and condiments. Education BACHELOR OF ARTS PSYCHOLOGY : 12 2012 North Carolina Agricultural & Technical State University － City , State , United States Skills business development, central point of contact, closing, client, clients, email, employee relations, fashion, fast, faxes, meetings, access, mail, office, PowerPoint presentations, neat, payroll, personnel, quality, receptionist, reception, sales, spreadsheets, spreadsheet, telephone, employee handbooks | HR |
PUBLIC RELATIONS ACCOUNT COORDINATOR Summary Public relations professional possessing excellent project management, leadership and event planning skills with a strong background in brand building public relations. Highlights Relationship building expert Deadline-driven Exceptional writer Exceptional multi-tasker Proficient in Adobe Creative Suite Organized and efficient WordPress Proficient in Adobe Creative Suite Experience Public Relations Account Coordinator Jan 2015 to Current Company Name － City , State Create brand pitch letters and press releases for distribution Solidified top tier placement for brands such as FOX & Friends, USA Today, Yahoo!, AOL and Daily Finance Social media brand manager Casting manager fulfilling multiple media requests such as ABC Nightline Production manager for multiple video projects and events Organize and maintain all press hits Identified brand needs through market research and analysis. Create lists for distribution via Vocus and Cision Account Coordinator Mar 2012 to Jan 2015 Company Name － City , State Organized production of North American Hairstyling Awards, a red carpet event with Giuliana and Bill Rancic, and charged with assisting in all aspects of event planning for major, high-profile promotional events. Provide account management services on a range of beauty-oriented accounts including ECRY NY, PIXI Beauty, NY Streets, Beauty Collection, Beauty Addicts, and Cosmoprof North America. Solidify top-tier online placements for clients, and develop media lists and press kits. Draft pitch letters and organize editorial calendars, coordinate mailings, and send products and press information to publications. Entrusted with management of clients' social media accounts. Public Relations Intern Oct 2010 to May 2011 Company Name － City , State Charged with building press books for clients' media hits, and with creating event press releases for use in driving additional traffic to client sites and businesses. Oversaw three-part red carpet event with Nicky Hilton when she hosted at Chateau Nightclub, and created detailed write-up of event for client's blog. Managed social media accounts via Hootsuite that better leveraged client services. Education Bachelor of Arts , Communication and Journalism 2014 University of Nevada － City , State Marketing, Public Relations and Journalism coursework Skills Account Management Proficient in Vocus and Cision Administrative Experience Familiar with using TVEyes | PUBLIC-RELATIONS |
PATIENT EXPERIENCE MANAGER Summary Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. I am a systematically savvy management/ sales/ customer service Individual with multiple leadership experiences. I am qualified for career opportunities where my background and creative abilities will be of value. I am looking for a position that will utilize my skills in strategic planning, team development, performance management and relationship building. Highlights Project training Manager /EVS/Food Microsoft Outlook, Six
sigma Lean training Excel Effective problem solver Word Accomplishments Streamlined and improved Food Service tactics, which reduced company labor costs by 60%.Improved customer. Satisfaction ratings by 100% by implementing a new user-friendly interface. Experience Patient Service Manager/ Retail Manager 01/2015 to Current Company Name City , State Manage all staff assigned to patient meal service area Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards are met. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line and patient meal delivery staff, including applicable rounding. Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. P&L accountability Ability to communicate on various levels to include management, client, customer and associate levels Financial, budgetary, accounting and computational skills. FEMA Inspector Contractor 11/2014 to Current Company Name City , State Performs inspections and assesses damage of residences. Documents the damages sustained based on extensive knowledge of construction techniques. Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the ACE Field Software. Provides support in the administration of Inspection Services contracts, such as assisting in the development of emergency response plans and assisting with quality control monitoring. Assists in determining number of inspections needed at disaster field sites and provides guidance to other field inspectors. Typical guidance provided is assisting other inspectors with disaster specific information or technical assistance with the ACE Field Software. Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques. Procedures are typically evaluated through physical observation of field experiences. Reviews, analyzes and verifies occupancy documentation provided by applicants such as mortgage payment books, deeds and various insurance documents. Provides disaster assistance program information to applicants. OPERATIONS SUPERVISOR 07/2014 to 01/2015 Company Name City , State Manage unload department on resources to ensure maximum output, accuracy, and efficiency at all times. Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements. Aid Full-time Supervisors on day to day maintenance coordination. Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner Manage Payroll, Reviews, and Corrective actions. Specialty Service Agent 10/2013 to 07/2014 Company Name City , State Coordinate with appropriate departments such as Product
Development, Hotel and Air Operations as well as external sources such as hotel
corporate or local reservations to inquire about requested room types Verify
pricing and obtain confirmation to accommodate Travel Agent or direct client
requests.
Communicate with Revenue Management, Contracting and
Operations for Price Match verification as needed.
Receive and log incoming booking requests that are
beyond the availability accessible by the Reservations staff, Travel Agents and
direct clients.
Process Price Match requests in accordance with
established guidelines. Owner/ Stylist 01/2009 to 10/2013 Company Name City , State Shampooed, conditioned and
rinsed guests' hair using salon-exclusive products.
Advised customers on proper treatment of dry and damaged hair. Cut, colored and styled clients' hair with precision and
expertise. Updated customer information records to track services provided. Counted and documented opening and closing cash amounts daily.
Hired and trained all members of staff.
Book keeping, Accounting. Admission Advisor /Call Center Team leader 06/2006 to 07/2008 Company Name City , State Assist, guide, and motivate a cohort of online call center and face to face college students to realize personal, professional, and educational goals. Determines student applicant's admissibility to the university online / college. Responsible for national volume over, $200M in annual sales. Maintain communication via telephone call Center, face to face correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admissions process. Successfully/consistently achieve enrollment/ start goals. Successfully held a Team Leader position within the call center for 32 reps. Meet and exceeded goal every cycle motivated and coached reps to making monthly and weekly goals. Call Center Team Leader 08/2003 to 12/2006 Company Name City , State Directed and coordinated activities of employees engaged in installation through call center team. Hired, trained and supervised a team of 15 employees. Monitored, coached and motivated team reps. Customer Service Rep 03/2002 to 07/2003 Company Name City , State Call Center Supervisor 01/2000 to 03/2002 Company Name City , State Hollywood video - Store Manager 01/1998 to 01/2000 Education B.S : BUSINESS MANAGEMENT Kaplan University BUSINESS MANAGEMENT BUSINESS MANAGEMENT Skills accounting, approach, agency, backup, BUSINESS MANAGEMENT, Call Center, coaching, Competitive, contracts, cost control, clientele, client, customer
satisfaction, Customer Satisfaction, Customer Service, Delivery, Documentation, Electronic mail, Financial, Food safety, Inspection, inspects, insurance, ISIS, leadership, Team Leader, managerial, market, materials, Excel, office, Microsoft Outlook, Microsoft
Outlook, Word, Works, network, Payroll, Policies, problem solving, problem solver, processes, Quality, quality control, Recruitment, Safety, Sales, Six sigma, Six
sigma, Staffing, strategic plans, Strategic Planning, supervisor, technical assistance, telephone, total quality management, translation | ADVOCATE |
OPERATIONS TECHNICIAN 1 Summary Multi-faceted mechanical engineering student with background in ordnance and small arms handling . Strong technical proficiency with work history in a maintenance/ operations environment. In-depth knowledge of MS office software coupled with administrative and customer service related abilities. completely dedicated to efficiently completing tasks in an organized, timely manner. Skills Experience in leadership Quantitative skills Improvement plan knowledge Ability to analyze reports Problem resolution Team player Organization Communication MS Office Working collaboratively Quality assurance controls Data evaluation Intuitive Multitasking capabilities Attention to detail Experience Operations Technician 1 | Company Name - City , State | 07/2020 - Current Tracked completion of objectives according to Quality control standards and work-related timelines. Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives. Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning. Identified operational and performance issues and worked with managers to resolve concerns. Recommended process and systems improvements such as changes to beverage production operations. Successfully produced and packaged over 300,000 cases of Gatorade In accordance with PepsiCo standards. Diagnosed and repaired mechanical issues according to industry standards. Performed general maintenance on machinery and equipment to prevent malfunctions. Diagnosed problems with mechanical equipment using advanced troubleshooting abilities. Maintained compliance with internal and regulatory safety standards, including OSHA. Carried out repair work on case-pack machinery, typically returning machines and tools to service within 30 minutes. Applied hazard prevention procedures according to regulatory mandates. Inspected equipment daily for preventive and emergency maintenance needs. Sales Representative | Company Name - City , State | 03/2019 - 09/2019 Gathered information from clients to create solutions that achieved business needs and desires. Increased profitability and revenue by generating $2000 in sales. Networked with customers to increase referrals and boosted new client sales by 13%. Expanded client bases by offering exceptional customer service and telecommunication skills. Drove phone and cable sales through development of successful promotional strategies and product placement. Acquired new customers and identified unique needs to deliver relevant products. Brought motivation and energy to sales floor, creating positive and fun atmosphere. Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth. Fostered relationships with customers to expand customer base and enhance loyalty and retention. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Set up and activated customer accounts to maintain QA satisfaction levels. Aviation Ordnanceman | Company Name - City , State | 06/2013 - 03/2018 Monitored assets including vehicles, weapons, materials and equipment valued over $60 million. Supervised operation of aviation ordnance shops, armories, and storage facilities. Performed routine testing on aircraft armament control systems in accordance with Naval maintenance and safety regulations. Serviced bombs, missiles and rockets and launched test devices. Mentored junior sailors to align performance with core naval values and encourage career development. Cleaned and prepared surfaces for painting, using air-powered sandblasting equipment. Lifted and loaded materials of up to 120 pounds into sand-blast machines for blasting preparation. Coordinated organizational and intermediate maintenance on guided missile launching systems. Prioritized and organized tasks to efficiently accomplish service goals. Contributed to development, planning and completion of project initiatives. Requisitioned, received, stored and documented unit equipment and supplies. Transported personnel from accident scenes to onboard triage in emergency elevators. Maximized team efficiency by using equipment such as pallet jacks and forklifts to move armament during on loading process. Used equipment such as loaders, hand trucks, forklifts and cranes safely. Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost. Maintained complete and accurate records of all unclassified, classified and Top secret documentation. Server | Company Name - City , State | 01/2020 - 07/2020 Operated POS terminals to input orders, split bills and calculate totals. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. Performed walked throughs during service to monitor guest satisfaction. Met or exceeded sales targets on consistent basis with proactive promotional strategies. Calculated charges, issued table checks and collected payments from customers. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Education and Training Pebble Room High | 05/2013 High School Diploma University Of Alabama At Huntsville | City , State Some College (No Degree) Kennesaw State University | City Some College (No Degree) Activities and Honors Awarded Junior Sailor of the Month for outstanding performance as an ordnanceman. Alumni of (CSADD) Coalition of Sailors Against Suicide. Certifications Explosives and Ordnance handling, US Navy - [2013-2018.] Elevator maintenance technician Training certification- [2018] Licensed elevator operator - [2013-2018] CPR Basic onboard firefighting training | AVIATION |
EVENT LEAD / PREP COOK / ASSISTANT PASTRY CHEF Summary Talented cook with a diverse culinary background encompassing family style meals, restaurant management, and on site catering. Successful history of motivating kitchen personnel to maintain high performance standards and excellence. Experience Event Lead / Prep Cook / Assistant Pastry Chef Jan 2015 to Dec 2016 Company Name - City , State As an Event Lead I was expected to deliver an eating experience that reflected the integrity and reputation of the company I was employed by. In doing so I was responsible for managing an event team of up to 40 people at times. This included but was not limited to delegating responsibilities, managing break and leave times, loading/delivering, and training new employees. As a Prep Cook I prepared food, desserts, and drinks according to recipes and specifications from the executive chef. I also cooled, stored, and labeled according to industry and health code standards. At I was able to have creative input during menu planning. As the Assistant Pastry Chef I was responsible for completing a daily prep list (ie. cakes, cookies, breads, pastries, and candies etc.) according to chef specifications and recipes while utilizing various baking methods and equipment. I was also in charge of training and assisting two other bakers in their daily prep. Also facilitating meeting regarding performance. After my Exec Pastry Chef left I was then responsible for scheduling, making prep lists, ordering from various vendors, attending weekly BEO meetings, menu planning and wedding cake deliveries. Line Cook May 2014 to Dec 2015 Company Name - City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Line Cook May 2014 to Oct 2014 Company Name - City , State Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Baker Dec 2013 to May 2014 Company Name - City , State Mixed dough, scaled breads and performed all baking duties. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Operated bread slicers, proofers, ovens, and packaging machines capable of producing bread in copious amounts in minimal time. These tasks required one to be able to be on their feet for 8 continuous hours and at temperatures often times exceeding 100 degrees. Properly wrapped, boxed, and weighed bakery department products. Achieved and exceeded performance, budget and team goals. Sous Chef Jan 2010 to Nov 2013 Company Name - City , State Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Maintained updated knowledge of local competition and restaurant industry trends. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Education High School Diploma Thomas Edison Senior High School - City , State San Joaquin Delta Community College - City , State Skills Attention to detail, budget, cooking, baking, customer satisfaction, delivery, special events, hiring, packaging, policies, pricing, producing, proofing, quality, recruiting, safety, scheduling, and supervising. | CHEF |
SALES REPRESENTATIVE Summary Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Also have some Sales Representative Skills. Highlights Reliable and punctual Reliable team worker Cash handling Comfortable standing for long time periods Math and language skills Conversant in Spanish Restaurant management Excellent multi-tasker fast learner self-motivated able to work in fast-paced environment able to count daily bank deposit able to stay busy and focused while on the job Experience Sales Representative Sep 2015 to Sep 2015 Company Name － City , State Keep records of purchases, sales, and requisitions. Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. Collaborate with colleagues to exchange information, such as selling strategies or marketing information. Demonstrate and explain the operation and use of products. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products. Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments. Complete expense reports, sales reports, or other paperwork. Complete product and development training as required. Swing Manager Aug 2012 to Sep 2015 Company Name － City , State Made sure Crew Members had designated breaks. Close and Open store in a timely manner. Run a shift with the full responsibility that comes with being in charge. Verify that prepared food meets requirements for quality and quantity. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Recorded customer orders and repeated them back in a clear, understandable manner. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Properly portioned and packaged take-out foods for customers. Clean food preparation areas, cooking surfaces, and utensils. Maintain sanitation, health, and safety standards in work areas. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Investigate and resolve complaints regarding food quality, service, or accommodations. Take food and drink orders and receive payment from customers. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Clean, stock, and restock workstations and display cases. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Serve orders to customers at windows, counters, or tables. Count money and make bank deposits. Investigate and resolve complaints regarding food quality, service, or accommodations. Store food in designated containers and storage areas to prevent spoilage. Take and record temperature of food and food storage areas such as refrigerators and freezers. Remove trash and clean kitchen garbage containers. Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items. Operate cash register, handle money, and give correct change. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Assembler Apr 2015 to Jun 2015 Company Name － City , State Be able to lift at least 30lbs. Occasionally work under little supervision. Be fast and efficient in attaching parts. Inspect, operate, and test completed products to verify functioning, machine capabilities, or conformance to customer specifications. Rework, repair, or replace damaged parts or assemblies. Read and interpret assembly blueprints or specifications manuals and plan assembly or building operations. Shovel, sweep, or otherwise clean work areas. Maintain stocks of parts. Lubricate moving parts. Disassemble defective equipment so that repairs can be made, using hand tools. Adjust working parts, such as fan belts, contacts, and springs, using hand tools and gauges. Crew Sep 2014 to Nov 2014 Company Name － City , State Train workers in food preparation, and in service, sanitation, and safety procedures. Take food and drink orders and receive payment from customers. Compile and balance cash receipts at the end of the day or shift. Clean, stock, and restock workstations and display cases. Perform various financial activities such as cash handling, and deposit preparation. Wash, cut, and prepare foods designated for cooking. Supervise and participate in kitchen and dining area cleaning activities. Estimate ingredients and supplies required to prepare a recipe. Check identification of customers to verify age requirements for purchase of alcohol. Resolve customer complaints regarding food service. Clean bars, work areas, and tables. Present bills and accept payments. Education High School Diploma Jun 2014 Saint James High School － City , State , United States Maintained B honor roll. 3.0 GPA Involved with Music & Music Projects through and out of school. Member of Latina's Club Languages Bilingual, speaks fluent Spanish Skills Cash handling, cash register, cooking, resolving customer complaints, delivery, expense reports, fast, hand tools, inspecting, marketing, market meetings, money, repairs, safety, selling, sales, sales reports, fluent Spanish, supervision. | SALES |
INFORMATION TECHNOLOGY MANAGER Experience Information Technology Manager April 2007 to Current Company Name － City , State Annual budget planning for department, network administration, implementation of new technology, developed company applications, daily backups and technical support for 80 users. Administration of security firewall, spam firewall and web filter. VLAN's and VPN setup and administration. Windows Server 2008 R2 administration, Microsoft Active Directory administration with 100 PCs on Windows 7 and Windows XP. Microsoft DFS, DHCP, DNS and WSUS Services administration. FTP server implementation and administration. Microsoft Exchange Server 2010 Administration, creation of new users, distribution groups and daily backup. Servers and desktop backup with Symantec BackupExec 2012. Administration, maintenance and daily backup for Sybase SQL Anywhere 11.0 databases. Administration of Mac editing rooms on OS X 10.8 - 10.9 with SAN storage (Apple XSAN 30 TB Array administration on Promise VTrak Ex10 Series). Software installation and setup for editing rooms with Final Cut, Adobe Products, Cinema 4D etc; Hardware installation and configuration for video capture with Aja, Kona and Black Magic video capture devices. iNews (News Room Management System), Wide Orbit (Traffic, Sales and Revenue Software). Knowledge of Florical Systems (Software for Television Automation), Omneon video server, Streambox (Mobile Broadcast Streaming Video) and some Miranda products. Responsible for research, quote, acquisition and configuration of all new network technology in the company. Repair, installation and updates of Software and Hardware for PCs and Mac Computers. Information Technology Manager July 2001 to March 2007 Company Name － City , State Develop, maintain and support in-house applications. Responsibilities include software licensing, updating operating system for desktop computers and servers and technical support for 25 users. Supervised two employees for the department. In 2004 developed a program to track inventory of all hardware being distributed to 300 branch offices as well as a user manual for the in house application detailing procedures and processes. Network Administration for a LAN with 30 desktop PCs and 5 Windows 2003 Standard Edition, Active Directory Service, DHCP and DNS Server administration. Implementation of FTP Server for large file transfer. Implementation of Distributed File System (DFS) to share files in each department. Microsoft Exchange Server 2003 Administration, creation of new users, groups and policy groups, daily backup. Installation and maintenance of Certification Authority in Windows Server 2003 for web application. Administration, maintenance and daily backup for a database Sybase SQL Anywhere 9.0. Maintenance and Creation of desktop applications (Power Builder 6.5, Power Builder 9.0). Technical support for 300 branch offices. New installation and updates of Software and Hardware. Information Systems Administrator January 2001 to July 2001 Company Name － City , State Technical support for 10 network users and 100 branch offices. Implemented Terminal Service to be able to connect to five new branches in Colombia. Daily backup for Sybase SQL Anywhere 7.0 Database, Microsoft SQL Server 2000 Database, QuickBooks Pro Database and in house program. Network Administration, implementation of FTP service for 100 branches connections, creation of uses and security access. Windows 2000 Server Administration, Active Directory Service administration and maintenance. Microsoft SQL Server 2000 administration. Technical Support for branch offices. Installation and updates of Software and Hardware. Education BS : Computer System Engineer , January 29 2000 Fundacion Universidad Autonoma de Colombia － City , Colombia Computer System Engineer Computer Technician : April 26 1997 Certification in LAN Network Administration : January 1997 Centro Colombiano de Estudios Profesionales Pontificia Universidad Javeriana － City , Colombia Skills 4D, Active Directory, Adobe Products, Apple, Automation, backup, Broadcast, budget planning, Computer Technician, Hardware installation and configuration, Hardware, databases, Database, DHCP, DNS, editing, Final Cut, firewall, FTP, inventory, LAN, Mac, Magic, access, Microsoft Exchange Server, Windows 7, Windows, 2000, Windows XP, Network Administration, network, OS, operating system, Power Builder 6.5, Power Builder 9.0, processes, QuickBooks Pro, research, Sales, SAN, Servers, Software installation, Microsoft SQL Server, Streaming Video, Sybase SQL Anywhere 7.0, Sybase SQL Anywhere 9.0, Sybase SQL Anywhere, Symantec, Technical support, Television, video, VPN, Windows Server, Windows 2000 Server | INFORMATION-TECHNOLOGY |
SENIOR FINANCIAL ANALYST Professional Summary Skills Work History Senior Financial Analyst , 01/2012
to Current Company Name – City ,
State Manage the entire month end accounting close process related to accruals and reclass for the Mortgage Banking Technology line of business; build checks and balances into the accrual process. Create and maintain procedures and documentation for the monthly accrual process. Get business managers validate the most significant monthly expenses for their respective towers in an effort to better manage expenses. calculate accruals and prepare billing information for allocations Manage the MBT monthly forecast process and annual budget by creating detailed Tower budgets pertaining to Cap send and fixed Price and T&M that is reviewed and signed off upon by Technology directors and in line with overall goals of the Technology organization. Manage monthly beeline headcount costing process (T&M and Fixed Price) for consulting expenses to be used in the monthly forecast process as well as in the monthly accrual process. Manage the monthly direct expenses upload into Chase companywide corporate reporting system (CSPRA); built checks and balances around the data upload process to ensure direct expenses line items reconciliation between Mortgage Banking Technology repository and Chase companywide reporting system. Manage monthly expense reporting and analysis; prepare Technology Executive Management Reporting - built checks and balances to ensure that data that flow into the time series are complete and accurate to support the narrative which accompanies the Technology EMR deck. Create executive-level financial reporting package to support LOB business reviews; perform ad hoc financial analysis involving expense trends and business drivers Manage the weekly signing party process to ensure timely and relevant expenses management through deep thorough analysis of beeline items as well as software spend and Sow (Statement of work) spend. This helps the MBT finance clearly identify risks as well as opportunities to plan and put the Technology operation in a better position to capture those risks/Opportunities in the forecast process. Participate in creation of business cases and spending requests Assist with evaluation, reporting and control of Capital Expenditure projects Support Mortgage Banking Technology (MBT) on business case financial reviews and approvals. Manage third party Vendor details - actual spend vs. Budget / Forecast. Manage monthly capitalization process and accounting entries associated with it. Revamp and improve many business processes within MBT (Mortgage Banking Technology). 2012. Senior Financial Analyst , 01/2001
to 01/2004 Company Name – City ,
State Responsible for managing all financial aspects of the IT finance of JPMorgan Chase. Main responsibilities involve: Assist nine programs management, DOCS project. Assist Chase Home Finance (CHF) Information Technology management in managing project cost. Work with senior management to complete the annual budget process by reviewing and providing suggestions to process and department managers. Prepare quarterly financial forecasts and presented recommendations based on analysis to senior management. Lead the preparation of the monthly reporting package to include variance analysis on budgets, balance sheet, cash flows and income statements. Assist in creating awareness and implementation of Home Lending policies and procedures Develop and present on capital request projects, which included the review and analysis of the business case as well as providing NPV and IRR analysis. Prepare various summaries submitted to JPMorgan Chase Home Finance steering committee. Research all costs for projects as requested, using system and reporting tools such as Project Accounting & Reporting (PAR), Finance Gate, Team Files, PC Fast, Document Direct and Others. Assists in standardizing reports, templates Liaison with Corporate Finance and Corporate Accounting departments on financial analysis and reporting issues Build and maintained local databases (using access) and other record keeping systems for projects data. Assist various Senior Vice Presidents, upon demand, with research, documentation and preparation of reports and presentation to CHF (Chase Home Finance) business clients and other groups. Senior Financial Analyst , Company Name – City ,
State Responsible for day-to-day activities related to the update and maintenance of Huntington's mortgage hedging applications: daily update of pricing assumptions, perform complex analysis of financial markets, Complete complex analysis related to mark-to-market of Huntington's mortgage position. Oversee the on-going maintenance of the hedging and position reporting system and other required models Oversee the compilation of detailed reports and analysis for financial reporting Oversee the daily activities of less senior Financial Analysts Perform detailed analysis through the use of Access/SQL Databases. Assist in the monthly forecasting of Home Lending revenue and expense; responsible for the forecast of such segments as Servicing, Shared Support, and Consumer Lending. Perform monthly reporting for the Home Lending division with emphasis on detailed income and Expense statements for such segments as Servicing, Consumer Lending, Portfolio, Loan Default, Production, and Marketing; create other reports such as Balance Sheet, Margin Analysis, Rate Variance Analysis, and headcount analysis. Develop and maintain such model as Servicing profitability per loan, Secondary Marketing performance, Cost to Service loans, capitalized servicing, delinquency statistics, and retention analysis. Prepare monthly branch profitability reports. Responsible for developing and maintaining various business models such as expense management models for Servicing, Loan Default (REO), Consumer Lending and Shared Support; help executive management understand variances and underlying trends. Prepare month-end reporting "decks" for upper management review. Help identify any risks and/or opportunities within the forecast. Any Ad Hoc requests. Manage the entire month end accounting closing process for the servicing department: compile monthly mortgage date for the purpose of MSR (mortgage servicing rights) modeling and prepare summary analysis of the MSR results. Calculate and prepare monthly accounting entries related to the MSR asset. Maintain documentation of MSR (Mortgage Servicing Rights) related controls and processes. Prepare monthly MSR asset general ledger reconcilements. Manage annual budgets for such segments as Servicing, Shared Support, Mortgage Production, and Consumer Lending. 2009. Divisional Financial Manager , Company Name – City ,
State Manage the Central Division month end accounting closing process and work closely with regional accounting managers to streamline the closing process. Review locations P&L transactions for accuracy and completeness and prepare any correcting journal entries as required.* Prepare analysis and write up journal entries for two companywide programs (the uniform leasing program and the sign program). Calculate monthly commissions for Directors of Business Development. Monitor and redirect the allocations of employees' salaries to terminated locations. Manage the evaluation, due diligence and integration processes for potential acquisitions. Partner with Corporate accounting to draft 10Q, 10K and similar SEC filings (Form 4, form 5 etc) while supporting GAAP research and SEC reporting; help coordinate activities associated with the D&T audit Manage the preparation of the Central Division annual budget in compliance with the company's format and schedules from information obtained from all regions.* Consolidate information and ensure quality and consistency of data as well as explaining key variances. Manage the preparation of the Central Division quarterly forecast; performed same process as with the annual budget. Assist in performance management process, this entails monitoring and reporting of monthly actual results as compared to budget, forecast, and previous year; explained key variances in presentation format. Serve as the primary support resource for the division with respect to the budget/reforecast application (SRC). Provides ad hoc analytical support to all groups Senior Vice Presidents, COO and CFO. Prepare financial scorecard variance comments for steering committee and quarterly review meetings. Review the accuracy and completion of pro forma, return on investments (ROI), and memorandum of awareness (MOA) for new locations, existing location renewals, capital investments and acquisitions. Assists with evaluation, reporting and control of Capital Expenditure projects Coordinate and input the selection of locations for the quarterly Control Self Assessment program (Audit) within the Division. Assist in the preparation of the annual information package for the Board of Directors. Supervise and review the work of nine divisional Accountants and Financial Analysts. Report to CFO (Chief Financial Officer). Education BBA : Corporate Finance ,
The University of Toledo - City ,
State GPA: National Deans' List Corporate Finance National Deans' List BS : Accounting ,
The University of Paris Dauphine - City GPA: Graduated with honors Accounting Graduated with honors Accomplishments Career Summary Accomplished Professional with P&L responsibility in domestic and international Fortune 500 companies. Extensive experience and strength in financial management, financial reporting, internal auditing, management reporting, manufacturing, mergers and acquisitions, organizational development, quality assurance, system development, and implementation. Record of re-aligning organizations to achieve better economics of scale, including management of turnarounds and shutdowns. Skilled in creating strategic plans and in leading high performance teams to exceed pre-set goals. Proven instincts to identify and solve unique business issues. Key Accomplishments Oversaw the general finance functions and supported the execution of a division's financial and strategic plans; the division generated more than 2 Billion dollars in revenue. Uncovered and proved embezzlement by a former Regional Accounting Manager, company recovered 300K. Redesigned Chart of Accounts and financial statements by preserving comparability to more adequately reflect the company's financial picture. Successfully managed international invoicing and leasing of equipments. Skills Accounting, accruals, accrual, acquisitions, streamline, ADP payroll, Ad, AS/400, balance sheet, Banking, billing, budgets, Budget, business case, Business Development, business processes, CITRIX, closing, consulting, Corporate Finance, clients, Databases, documentation, drivers, due diligence, Essbase, Executive Management, senior management, Fast, Finance, Financial, financial analysis, financial analysis and reporting, financial reporting, forecasting, general ledger, GREAT PLAINS, Hyperion, Information Technology, investments, JD EDWARDS, managing, mark, market, Marketing, meetings, Access, Microsoft Access, MS Access, Microsoft Excel, MS Excel, MS Office Suite, PowerPoint, modeling, performance management, policies, pricing, processes, quality, record keeping, reporting, Research, SAP, SQL, statistics | BANKING |
GENERAL MANAGER Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. D riven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Highlights Microsoft Suite Experience General Manager May 2017 to Current Company Name － City , State Develop a comprehensive standard facility operations manual, including written policies and procedures for all facility services. Develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also report any current or future concerns to the client. Submit all paperwork and financial reporting, including payroll. Maintain a monthly inventory of supplies, equipment, and or products. Write articles or press releases for the facility. Recruit the key personnel for Spa, Food and Beverage, Fitness, Sales, Maintenance, Aquatics, and Operations, where applicable. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. Conduct on-going training/educational programs for department. Holds team meetings on a regular schedule. Assess all employees' progress continually; coach employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participate in annual performance evaluations, and, when necessary, assists in the termination process. Direct and oversee all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability. Attend all management functions and meetings associated with client. Develop annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives. Recommend and develop marketing strategies to include planning/coordinating promotions, facility activities and effective advertising. Develop and implement systematic membership programs that target new members, general memberships, and infrequent users. Regional General Manager and National Sales Manager Jan 2017 to Apr 2017 Company Name － City , State Direct and coordinate the daily operations over two clubs. Primarily responsible for driving sales, service,and operational and financial performance of the clubs. Serve as the leader in driving sales culture, processes, and performance throughout the company. Train and develop a sales team to consistently achieve and exceed budgeted membership sales goals. Drive financial results through strategic planning, optimizing associate performance, managing expenses, increasing revenue, streamlining processes, and establishing standards to increase operational excellence and improved member satisfaction. Review and analyze relevant data to make sound business decisions. Ensure operations are executed according to company values and objectives. Work with VP of Operations and Central Services to prepare annual budgets, regular variance statements, and annual audits. General Manager May 2014 to Dec 2016 Company Name － City , State Performed the roles of General, Sales, and Operations Managers. Managed 70 total health club employees, including a sales team of four and an operations team of 15. Hired, trained, and coached the sales team, including creating and implementing sales team training and development programs. Lead sales calls with team members to establish sales and customer retention goals. Built relationships with new and existing members. Resolved club member concerns. Managed maintenance staff, including creating staff schedules. Ordered supplies for maintenance staff and member amenities. Reduced annual spending on payroll and supplies. Created a culture of accountability and trust. Fitness Service Director Jan 2014 to May 2014 Company Name － City , State Price presented new members regarding personal training packages. Paired new clients with personal trainers. Consistently exceeded monthly goals. Insurance Agent Jun 2013 to Dec 2013 Company Name － City , State Provided service to clients' changing insurance needs by selling health, dental, accident, travel, and limited indemnity insurance. Discussed insurance plans with 75 new and existing clients weekly. Developed a base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. Exceeded sales goals each month, frequently closing out the month as top salesman. Sales Director Sep 2009 to Oct 2012 Company Name － City , State Responsible for setting and meeting quotas per to the Sales Manager Salary, Commission, and Quota Agreement. Compile, publish, and maintain sales records, including incoming and outgoing calls, number of tours, referrals, referral attempts, commissions, payroll, closing percentages, and bonus records. Ensure sales department meets monthly sales goals. Train, coach, and manage membership staff, including following proper Fitness Formula procedures for hiring, disciplining, and firing. Hold weekly one-on-one meetings with each member of the sales team in order to offer guidance and track progress, as well as chair weekly sales team meetings. Set and carry out standards of communication between sales staff and other club areas. Build and maintain strong trusting relationships with new and existing members in efforts to generate additional leads. Serve as an integral member of idea-generating sessions with the goal of developing innovative strategies to reach potential new members. Awarded Top Sales Director in 2009, 2010, and 2011. Sales Associate Apr 2006 to Aug 2009 Company Name － City , State Responsible for reaching monthly sales goals set forth by the Sales Director. Duties included: touring and pricing potential new members, as well as performing weekly follow-up phone calls and emails. Required strong organizational skills as I was often managing hundreds of leads at any given time. Awarded Top sales Manager in 2006, 2007, and 2008. Customer Service Manager Mar 2005 to Mar 2006 Company Name － City , State Responsible for managing the Customer Service and Operations Staff. Duties included: hiring, training, and terminating employees, as well as carrying out disciplinary action. Responsible for member support and satisfaction, as well as member retention. Duties included: organizing and executing member activities, in addition to handling member complaints. General Manager Jul 1998 to Dec 2004 Company Name － City , State Maintained the Power Shack Fitness Facilities. Managed Department Managers. Created annual budgets and ensured the company's financial success. In the company's 20-year history, Power Shack Fitness achieved its best years financially in 2002, 2003, and 2004. Education Bachelor of Science , Sports and Leisure Studies The Ohio State University Skills Outstanding Leadership Problem Solving Motivation Dependable Interpersonal Skills Communication | FITNESS |
CLAIMS SERVICE MANGER Professional Summary Service-oriented manager who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products. Excellent investigation and attention to detail skills. Skills Property insurance Report development Critical thinking Project planning Types [Number] WPM Work History 05/2014 to Current Claims Service Manger Company Name – City , State 11/2005 to 10/2008 Associate Claims Adjuster Company Name – City , State 04/2012 to 05/2014 Casualty Auto Adjuster II Company Name – City , State Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, Determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Works under limited supervision to Perform work assignments and problem resolution. Recognizes life events, understands member's needs and provides advice in order to Deliver appropriate solutions to members. Accomplishments Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers. Adjusts moderately complex auto claims. Severity of claims includes soft tissue losses involving neck injury, back injury, and PIP/Med Pay. Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Partners and/or directs vendors and internal business partners to facilitate claims resolution. Contributes to business goals, performance metrics and effectively uses tools & technology. Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs. USAA Internal Catastrophe Unit- Property Hurricane Katrina Hurricane Irene Super Storm Sandy. 08/2004 to 09/2004 Auto Adjuster Company Name – City , State Investigate, adjust and settle, complex auto, mobile home, boat, and motorcycle claims Maintained diary management for field inspections Completed inspection appointments within the CAT database Triaged damage for proper handling Schedule tow appointments and salvage appointments for customers Issued payments for proper closing Set up hard files for proper documentation and storing. 07/2001 to 12/2004 Claim Representative Company Name – City , State Investigate, adjust, and pay claims in a call center environment. Consistently provide and demonstrate superior customer service. Handle and process calls in a detailed and accurate manner. Complete coverage investigations to ensure proper coverage and limits applied Interpret policy information to provide coverage for glass damage Take recorded statements Adjust and determine liability Negotiate with glass shops and vendors in order to obtain a fair and reasonable price. 04/2001 to 10/2008 Associate Claims Adjuster-Settle Loss Company Name – City , State 12/2004 to 05/2005 Immediate Response Unit Representative Company Name – City , State Education Current Master of Science : Criminal Justice Sul Ross State University - City , State 1 2011 BA : Criminal Justice Sociology Our Lady of the Lake University - Criminal Justice Sociology Minor in Sociology 1 1998 Eagle Pass High School - Courses include: Criminal Law, Criminal Investigations, Theories of Criminal Justice, Corrections,
Crimes against Children and Adults, Tort and Liabiity 2011 Bachelor of Arts : Criminal Justice Our Lady of the Lake University - City , State 2011 Internship : Medical Death Investigations Bexar County Medical Examiners Office - City , State Assisted the on-duty Bexar County Medical Investigator with the collection of information pertaining to scene investigations, interview of witnesses, physicians, police officers and relatives Scene photographs and intake photographs for morgue check-in or out Evidence collection from scene investigations Log and count medications Office duties that include faxing medical records, police reports, answering telephones and delivering reports to the Medical Examiner.United Services Automobile Association Auto Claim Adjuster II- 1st Party Injury. Affiliations Student Associate Member of the Association of Certified Fraud Examiners. Certifications TX Casualty and Property License Skills C, call center, closing, contracts, CPT coding, Criminal Justice, customer service, database, documentation, email, fax, faxing, insurance, ISO, Law, Legal, Lexis Nexis, Medical billing, Access, Excel, mail, Office, outlook express, PowerPoint, Works, police, problem resolution, processes, fluent in Spanish, supervision, telephones, phone Additional Information "John's outstanding client focus has led our USA Bank branch to outperform others and surpass annual profit goals." - Henry Adams, Financial Manager, USA Bank | AUTOMOBILE |
STAFF ACCOUNTANT TAM BUI Professional Summary To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment
*Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook
*Experience in DBA accounting software as well as other accounting software such as Imaginary or EVO software To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400). Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400). Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. Skills Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Work History Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives. Reconcile commercial & military customer accounts. Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives. Reconcile commercial & military customer accounts. Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Sr. Accountant May 2005 - Jun 2017 Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Controller Assistant Jan 1999 - Jan 2004 Company Name City , State Worked directly with controller in preparation for monthly and yearly financial statements. Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation for monthly, quarterly, and year end. Assisted on cash collection. Controller Assistant Jan 1999 - Jan 2004 Company Name City , State Worked directly with controller in preparation for monthly and yearly financial statements. Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation for monthly, quarterly, and year end. Assisted on cash collection. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives. Reconcile commercial & military customer accounts. Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Skills Accounts Payable, bank reconciliations, Bank Reconciliation, financial reports, financial statements, general ledger Education Bachelor of Business Administration Degree : Accounting Business Administrative 1999 Western Michigan University City , State Accounting Business Administrative Bachelor of Business Administration Degree : Accounting Business Administrative 1999 Western Michigan University Accounting Business Administrative | ACCOUNTANT |
SENIOR BANQUET CHEF Professional Summary Dynamic Executive Chef with a broad spectrum of international experience in all facets of the hotel and restaurant operation, and an established track record in Food &Beverage Management & extensive knowledge in food & beverage management and culinary arts. Trained and educated in Europe with expert knowledge of Traditional French, Italian and American cuisines. A passionate Leader with a vision for outstanding customer service and team achievement, and driven by the financial and operational success of the organization. Skills Business operations expertise Inventory control and record keeping Trained in performance and wage reviews Natural leader Service-oriented Strong work ethic Work History Senior Banquet Chef 03/2014
to Current Company Name – City ,
State The W-Atlanta Midtown is a flag-ship property with 466 modern luxury guest rooms, 4 outlets including a farm to the table restaurant concept, 24-hour room service operation and full service luxury spa. Leader in charge of the entire Banquet and Garde Manger kitchen operations with over 40.000 sq. feet of banquet and meeting space, 3 kitchens, and a skyline wedding venue. Manage and direct a team of 8 cooks, 5 banquet attendants, 2 stewarding supervisors and 8 stewards. Successfully managed the conversion of the Jean Georges Spice Market, intoTrace Restaurant concept. Direct and coordinate all administrative duties and purchasing for the Culinary Department. Increased the GSI (guest satisfaction index) to a solid 4.67 ratio for the Banquet/Catering department. Custom created all menus and directed themed events for top ranking accounts and clientele. Improved food cost from 26% to a YTD foodcost of 24.1% by effectively managing production and accurately conducting purchasing methods and applying cost saving procedures. Strongly improved in house food production, and improving labor productivity below budget. Achieved a 97.6 point Steritech food safety score, and a 98 point score for the county health department. Executive Chef 04/2012
to 02/2014 Company Name – City ,
State The Emory Conference Center Hotel has 325 luxury guest rooms, 5 outlets including, a 250 seat restaurant, Club Lounge, room service, bowling lanes & Pub, and the Houston Mill House wedding venue. Directly Responsible for all culinary and banquets operations with over 40,000 sq. feet of meeting space. Leading and managing a team of 30 employees including a supervisory/management team of 5 people. All financials for a growing property grossing 8-10 million in revenue from the Food & Beverage Department. i.e. food costing, forecasting & flow-through for Revenue, labor, expenses, purchasing, etc). Created and maintained impeccable food preparation, visual aesthetic, and quality standards in all areas of the operation. Obtained excellent Unifocus scores for guest satisfaction ranging from 90-96% overall. Participated and contributed as a major decision maker for the F&B department in the ongoing improvement process and culinary program. Training & Development with direct F&B Management Training team. Achieved food cost and labor cost under budget and maintained excellent health inspection scores. Executive Sous Chef 08/2010
to 04/2012 Company Name – City ,
State The Loews Atlanta hotel has 414 luxury suites, a 120 seat Southern themed restaurant & bar, and spa. Directly responsible for managing and overseeing multiple outlets including a 120 seat restaurant, 24 hour room service, and over 37,000 sq. feet of meeting space including an 11,000 sq foot ballroom. 35 employees including a supervisory/management team of 5 people. Successfully coordinated and managed all banquet and catering functions, financials and administrate duties for a high volume property grossing 12-14 million from the Food & Beverage Department. Effectively hired, trained and developed a high performance culinary and stewarding team while maintaining all Loews Brand Standards and improved operating procedures. Maintained and improved all budgetary guidelines and increased guest satisfaction to number 1 in the Loews Corporation for the Culinary Department. Achieved outstanding health inspection scores throughout the year, and obtained an excellent employee survey record for the Culinary Department. Executive Sous Chef/Interim Head Chef 10/2007
to 08/2010 Company Name – City ,
State The Intercontinental Hotel features 422 luxury guest rooms, a 24-hour restaurant concept and room service, a luxury club lounge and themed bar, and 32,000 sq. foot of meeting space with a 12,000sq. feet ballroom that can accommodate 850 for seated dinners and 1,500 theater style or reception setting. Responsible for overall operation of Culinary Department in this 4 star, 5 diamond corporate flagship hotel for the Intercontinental Hotel Group. Improved food cost to 25% to a budget of 28.2% and maintained variables and labor cost within budgets at all times, and was strong contributor to both quality and profit for ownership. Directly responsible for all F&B outlets including the 24 hour French Bistro concept (Fine Dining), XO cognac Bar & Lounge, Room Service & Spa Dining, and Banquet and Catering Operations. Directly responsible for over 50 employees (Including the Leadership). Successfully operated as interim Executive Chef during transition from ownership, and effectively managed this process as well as the Culinary Department, all financials, and high profile corporate events for IHG. Banquet Chef Winery Chef 03/2006
to 10/2007 Company Name – City ,
State The Hotel Features 277 luxurious guest rooms, 6 Food and Beverage venues, Pool Bar and Golf Grill & full service spa. The Winery features a 120 seat Bistro, a fine dining prix fix restaurant, a Viking Cooking Studio and various Banquet venues. Responsible for all aspects of the Culinary Department with the direct emphasis on Banquets and Catering operations and overseeing 6 F&B outlets. Manager in charge in the absence of the Executive Chef. Manage and oversee the entire culinary team of over 40 employees including 4 Sous Chefs. Responsible for coordination of administrative duties, purchasing, menu planning and development & all out-door facilities. Promoted to Winery Chef in 2007. Education Bachelors Degree : Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques 1 1998 RIVB Culinary Institute -
City Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques Business Administration 1 1992 Mavo College -
City Business Administration Certifications Serv-Safe Manager Certified
Certified
in Managing a multi-cultural diverse workforce
Skills administrative, budgets, budget, concept, conversion, Cooking, clientele, Delphi, Dutch, Employee Relations, English, Features, financials, forecasting, French, German, Internet Literate, Leadership, Managing, Management Training, Market, Excel, Office, 97, Outlook, Windows 98, 98, NT, Word, Mill, profit, purchasing, quality, reception, Recruitment, safety, Spanish, supervisory | CHEF |
ACCOUNTANT Professional Summary Skills Work History 06/2012 to Current Accountant Company Name – City , State I have a practical knowledge and a thorough understanding of the principles, methods and theories, laws, regulations and directives of accounting. I provide training and accounting instruction to assistance in the application and compliance of generally accepted accounting principles and procedures relating to accounts payables, monthly reconciliation and disbursements. Review, verify and print cost and trust checks request daily for case files within the office and remotely to other regional office locations Prepare bank deposits for cash received and electronically deposited checks for several accounts remotely and prepared daily reports to account for funds Prepare monthly reports from several cost and trust accounts to include uploading bank reconciliations data into Great Plains accounting system and verify trial balances for the trust accounts reconciles to active files Assists with cash and other payment transactions when received from clients and employees Perform monthly reconciliation of petty cash and inventory analysis of check stocks Maintain, reconcile and monitor Accounts Payable vendors. This involves reviewing, analyzing and processing invoices and statements for accuracy and ensure that approved charges are paid promptly within specified timeframe Provide customer services to all internal and external customers and acted as focus point/liaison to resolve vendor issues Track daily transactions of funds via wire, checks and cash incoming or outgoing from several foreclosure and attorney cost and foreclosure and attorney trust accounts I make recommendations to resolve conflicts between the vendor's records and the accounting records to management. Assists on several other accounting projects as required with minimum supervision 07/2007 to 09/2011 Accountant Company Name – City , State Supervisor, Kelley Van Horn, (703)878-2222; Hrs. per week: 40. Validated a variety of accounting data that is entered into schedules and accounts; I apply appropriate accounting techniques and standard practices when entering, tracking, analyzing, reconciling and reporting on assigned customer's accounts of responsibility Processed and maintain accurate accounts payable, customer records and process payroll Assisted with monthly account payable closing procedures and processes, including accurate recording of financial data and comparison analysis Processed and complete end of the month bank reconciliations and research statements and prior payments Assisted the manager to ensure accurate and timely closing of the general ledger and provided requested information and analysis; maintained and recorded journal entries Provided accurate weekly updates regarding client's cash flow and financial positioning Prepared Time and Management, Firm, Fixed, Pricing and Cost Plus Fixed Fee invoices for government contractor's and monitored the collection of AR funds Entered/reviewed timesheets to be processed for payroll Created payroll, review wages and issued payroll checks via transmitting direct deposit ACH files to banks, transmitting through QuickBooks Intuit or mailing paychecks Prepared and processed payroll tax filings, garnishments, and retirement payments timely. 05/2005 to 06/2007 Staff Accountant Company Name – City , State Supervisor, Eva Haynes, (703) 341-5083; Hrs. per week: 40, Reviewed and analyzed vendor bills and employee expense reports for accuracy and entered data into Great Plains accounting system to be tracked and paid timely Verified that expenditures follow the policies for purchasing and travel; ensured that expenditures were recorded against the appropriate accounts and followed generally accepted accounting principles Verified that adequate budgeted funds were available for payments and scheduled the issuance of accounts payable checks Reviewed and analyzed detailed monthly expenditures reports for each department, prepared adjusting entries as required and audited reports for coding errors and duplicate payments Assisted in general ledger functions which include various journal entries, accounts payable and accounts receivable reconciliation of general ledger accounts at month-end closing Created a biweekly payroll report spreadsheet to review and analysis prior to sending payroll integration file to a third party management company Participate in year-end audit compilation; analyzed and interpreted actual versus budget variance reporting and forecasting Reconciled bank statements and matched supporting bank deposits and cash receipts related to monthly statements Managed the payment schedule for insurance and tax escrow accounts for twenty (20) properties. Education Completing MS : Accounting GPA: GPA: 4.0 Accounting GPA: 4.0 Enrolled at Walden University. Total Credit hours earned 15 of 30. 1 2005 BS : Business Administration University of Maryland University College - GPA: GPA: 3.2 Business Administration GPA: 3.2 1 2004 AA : Accounting University of Maryland University College - GPA: GPA: 3.3 Accounting GPA: 3.3 24 hours in Accounting, Total Credit hours earned semester: 60 of 60. 12 2013 TRAINING:
24 hours of Accounting. (Classes includes Accounting I & II, Intermediate Accounting I & II, Accounting Information Systems, Cost Accounting, Statistics, Accounting Taxation)
Legal and Ethical Issues in Accounting : Skills Accounting I, Accounting, Accountant, accounts payable, accounts payables, accounts receivable, AR, attorney, trial balance, bank reconciliations, budget, cash flow, closing, contracts, Cost Accounting, Credit, client, clients, customer services, EDI, email, filing, financial, focus, forecasting, functional, funds, general ledger, GL, government, Great Plains software, Great Plains accounting, Information Systems, instruction, insurance, inventory, Legal, Excel, MS Office applications, office, Outlook, PowerPoint, Word, payroll, Peachtree, policies, positioning, Pricing, processes, coding, purchasing, QuickBooks, reconciling, recording, reporting, research, spreadsheet, Statistics, Supervisor, supervision, tax, Typing, Work Flow, year-end | ACCOUNTANT |
SERVER Professional Summary Ambitious student looking for an opportunity to use my knowledge and experience to learn about the mental health
field. Skill Highlights Superior communication skills Solution-focused counseling Exceptional problem solver Positive attitude Professional Experience Company Name City , State Server 01/2017 to Current Spoke with patrons to ensure satisfaction with food and service
Displayed enthusiasm and knowledge about the restaurant's menu and products. Communicated with other kitchen team members to ensure food was prepared on time and correctly. Company Name City , State Server 08/2016 to 12/2016 Provided friendly and attentive service and exceptional hospitality. Set dining tables according to type of event and service standards. Consistently offered professional, friendly and engaging service. Stocked service stations with items such as ice, napkins, and straws. Company Name City , State Front Desk 01/2014 to 05/2015 Promoted club programs, products and services to participants Trained all new sales employees on effective techniques. Listened to customer needs and preferences to provide accurate advice. Corrected dangerous movements and suggested alternate exercises. Education and Training High School Diploma 2012 Jackson Liberty High School , City , State Associate of Science : Psychology University of South Florida Psychology Associate of Science : Psychology Temple University , City , State Psychology | FITNESS |
LEAD TELLER Summary Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. My goal is to gain more hands on experience within the chosen work . I would like to expand my knowledge base, to advance in position and gain recognition. Highlights Exceptional customer service Excellent communication skills Sales expertise Strong sense of banking ethics Practiced knowledge of bank security systems Currency and coin counter Safe and vault operation Energetic Strong work ethic Experience Company Name July 2010 to June 2014 Lead Teller City , State Daily operation and balancing of a $25000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Completed Control Online tasks to keep in compliance Made quality referrals for Consumer and Business account opening Stepped in to assist the management team in the event the Service Manager was not in. Company Name August 2006 to July 2010 Lead Teller City , State Daily operation and balancing of a $75000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Completed Control Online Tasks to keep in compliance Made quality referrals for Consumer and Business account opening Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Implemented and followed branch opening and closing procedures Accepted and processed credit card and consumer loan applications Assisted in the training of new team members Provided onsite training Assisted in weekly teller line scheduling Stepped in to assist the management team in the event the Service Manager was not in Company Name February 2003 to March 2006 Personal Banking Representative City , State Daily operation and balancing of a $15000 cash drawer Processing deposits, withdrawals, payments Opened new accounts at the customer's request Accepted credit card and loan applications Nightly vault balancing Daily ATM processing. Education Rockville High School 06/1999 High School Diploma City , State Personal Information I enjoy face to face interaction with customers, whether through teller line work or account opening. With 15 years of banking experience, I have become knowledgeable in the daily operation of a bank branch. Skills ATM, opening and closing, credit, quality, routing, selling | BANKING |
CHIEF DIGITAL OFFICER Summary I am a highly motivated and versatile digital
strategist, storyteller and creative enabler. I've built and led teams within communications and marketing agencies focusing on Digital Strategy, Content Marketing and Influencer Engagement. Working closely with varied teams, internal and external, to devise the best audience modeling, CPG, B2C / B2B strategies, SEO/SEM, creative development,
production cycles, digital media, applications and mobile innovation geared to
drive results. https://about.me/broadbandito Career Goal Providing strategic guidance and execution support of core digital activity for a portfolio of Henkel brands. Specifically, Senior Digital Marketing Manager - 170000NU Experience 02/2015 to 12/2016 CHIEF DIGITAL OFFICER Company Name － City , State Built internal digital practice and capabilities, client digital strategies and creative execution to reach
consumers, locally and globally, in the cluttered digital, mobile and social arena Focused on overall digital growth strategy for the agency. Developed and managed the execution of multi-channel digital strategies for existing
client base and new business efforts Tripled digital revenue in 12 months to $6 million, annually Clients of Note: Revlon, Elizabeth Arden, Remington, Allergan, Galderma 02/2012 to 02/2015 VICE PRESIDENT DIGITAL STRATEGY, Dentsu Aegis Company Name － City , State Formulate content marketing strategies and
direction for client base and new business efforts Deliver strategy, manage client and vendor relations, employee
engagement and B2C / B2B programs Created and managed digital presence in Arkansas and NYC and Chicago, as well as mentoring in digital / social across
3 offices Agency digital revenue growth from $250k to over $1million, annually Clients of note: Walmart, P&G, Hilton Hotels, Cracker Barrel 02/2010 to 02/2012 SENIOR VICE PRESIDENT - Digital Company Name － City , State Identified opportunities for
growth in marketing efforts via digital channels & social media
strategy, engagement and execution Deliver client presentations,
branding opportunities, prototype development and evaluation of digital assets, distribution and audience identification Developed
& implemented digital platforms, social plans & content marketing
efforts.
Built digital/creative
capabilities for overall agency through staffing, new
offerings & streamlined production methods
Educated agency in WOM marketing,
digital and social environment and opportunities.
Developed
extensive pricing guidelines for agency services. (vended and internal)
Doubled overall digital revenue for the firm in
first year of expansion Clients of Note: Disney, T-Mobile, General Mills, Burger King 02/2005 to 02/2010 SENIOR VICE PRESIDENT, Digital Content Company Name － City , State Oversaw strategy and execution for social media engagement efforts, content creation and distribution Pioneered emerging digital platforms for wide array of client and new business endeavors Managed a $6+ million dollar
P&L with staff in LA, Seattle, Chicago and New York Worked closely with analytics and
research vendors to develop and deliver desired results Assisted business development opportunities and added to agency thought
leadership and mentoring Clients of note: Starbucks, Ebay, Unilever, Pepsico, Microsoft NOTABLE CAREER ACHIEVEMENTS CNN - EMMY and Cable Ace awarded Journalist 1989/96 CNN.com - Original member of launch team CNN.com WIRED + MSNBC Created Internet/TV programming 1996/97 DIRECTV + TECHTV Pioneered interactive television 1997/98 Education 1987 Bachelor of Science : Journalism UCM － City , State , USA Additional Information BS degree in related field and 10-15 + years experience B2C / B2B marketing focused in digital sector across multiple activities (e.g. media, search, social media, e-commerce) Content development, distribution, SEO/SEM Understanding of traditional media channels (TV, Print, OOH) Understanding of media planning (e.g., CPM, reach/frequency, etc.) Ability to manage/mentor junior team members Understanding of digital shopper marketing, CRM/data-driven marketing, audience modeling/targeting, research and analytics | DIGITAL-MEDIA |
TEACHER Summary Teacher] with [11] years experience. Specialty areas include [Classroom Management, Behavioral Development, Motivating and Mentoring. Educating, Counseling and Teaching]. Core Qualifications Teaching - Behavioral/cognitive skills development Educating - Audio-visual aid implementation Mentoring - Positive atmosphere promotion Counseling - Age-appropriate lesson planning Classroom Management - Classroom discipline Core Discipline - Clear public speaking skills Managing classroom for diverse populations - Effective time management Active participation in [groups, plans, events] - Excellent reading comprehension Expertise in [curriculum focus] - Positive reinforcement Experience working special needs students - Behavior modification Motivating students Innovative lesson planning Tailoring curriculum plans Positive learning environment CPR certification Effective listening Differentiated instruction Student-centered learning Interpersonal skills Achievements Selected Head Teacher 2 consecutive years in a row. Selected as Centerville Elementary Union Rep for 2 consecutive years. Graduate of Lincoln Challenge Academy Mentoring training for at-risk youth. Above and Beyond Award from Accomplishments Served as Head middle school basketball coach for 8th grade students for 2 years. Served as Head basketball coach for 9th grade boys basketball for 7 years and assistant varsity basketball coach as well for 7 years. Helped more than 300 students reach their Individual Education Program goals. Chaperoned the 7th grade trip to Six Flags with 120 students. Served as Performing Arts Department Chair for 3 years. Served as supervisor of a day care that grew 45 percent under my supervision. Scott Main Exchange supervisor of the month 5 times. Experience Teacher July 2004 to June 2014 Company Name － City , State Instructed through lectures, discussions and demonstrations in Math, Science, Social Studies, Language Arts, Reading, Spelling. Assigned lessons and corrected homework. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Served on various committees and projects including Your Choice, Emergency Planning and Safe School. Facilitated activities that developed students' physical, emotional and social growth. Encouraged students to be understanding with others. Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs. Worked with an average of 30 students per class. Participated in ongoing staff training sessions. Coach August 2005 to February 2014 Company Name － City , State Coach Boys Freshmen Basketball. Coach Boys Middle School Basketball. Teacher January 2009 to January 2011 Company Name － City , State Creator of an After School Detention program to curb bad behavior and avoid out of school suspension. Serve as principal in building principals absence. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Technology Integration: Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Parent Communication: Regularly met with parents to discuss student issues and course weakness areas. Encourage and reward students for extra-curricular involvement in school based activities. Elected as a member of Building Leadership Committee. Achievement Award. Campus Security Officer March 2002 to April 2005 Company Name － City , State Patrol campus interior and exterior. Provide jump starts, break-ins, escorts, speeding tickets, parking violations, arrest people, take reports, answer phone calls. This school provided 24 hour campus security 365 days a year. Supervisor April 2001 to August 2002 Company Name － City , State Supervised a staff of 3. Scheduling staff hours and ordering products such as diapers, food, wipes, cleaning supplies. Scheduling trips to swimming pools, parks, picnics. Producing plays for the annual church performances. Writing reviews for staff and reports to the pastor of the church. Advertising for increased enrollment. Supervising kids when needed. Changing diapers, wiping noses, treating wounds, giving medicine as prescribed. Sending quarterly reports to donors and parents. Making daily contact with parents and filling out daily report cards for parents awareness. Loss Prevention Security Officer September 2000 to March 2002 Company Name － City , State Monitor sophisticated security system for signs of theft, waste, corruption, misappropriation of funds, personal escort for employees when needed or requested. Typing detailed reports for Management, MP's, Court, Base Commander's Office. Supervisor for Outdoor Living Department February 1998 to August 2000 Company Name － City , State Supervised staff of 7 sales associates in the outdoor living department of Scott AFB Main Exchange department. Responsible for scheduling staff, Giving appraisal reviews, ordering product, phasing out unsuccessful product, reporting to management. Inventory. Pulled and stacked pallets using order pickers, forklifts, reach trucks. Unloaded trucks of pallets of pavestones, rock, outdoor equipment. Education Master of Science : Counseling , 2012 Lindenwood University － City , State , U.S. GPA: Dean's List Bachelor of Science : Education , 2004 McKendree College － City , State , U.S. Interests Enjoy landscaping and working outdoors. Fishing. Conditioning. Weight Lifting. Reading. Researching. Working on cars. Attending sporting events of all kinds. Playing basketball, softball, racquetball. Watching movies.Performing Arts. Playing music. Building wealth. Skills Leadership, Motivation, Management, Speaking, Listening, Counseling, Teaching, Computer Literacy, Training, Editing, Organizing, Development, Implementing, Typing: Additional Information Community Involvement Intramural Organizer for After school youth basketball and flag football. Affiliations Chi Sigma Iota - Honor Society for Counseling. Lincoln Challenge Academy Mentor member. McKendree University Alumni Member Professional Affiliations Member of Chi Sigma Iota - a counseling fraternity for honors students. Lindenwood University 2012 St. Charles/Belleville, MO - IL, U.S. School Counseling M.A. School Counseling Member of Chi Sigma Iota - a counseling fraternity for honors students. Certifications CPR Certified Standard Teaching Certificate K-9 Self- Contained Middle School Lincoln Challenge Academy Mentor Member. | TEACHER |
CHIEF SYSTEM ARCHITECT, SVP SYSTEM INTEGRATION Executive Profile Over 25 years technical experience with software, hardware , manufacturing, OEM, product development, project management integration, professional in many different industries: software, hardware, hybrid systems, storage and backup systems, media delivery systems, AV systems, semiconductor, advertising, IPTV/OTT, broadcast systems, commercial and industrial video systems, post production systems, security systems, contract manufacturing, OEM manufacturing, and TV design and manufacturing. My vast experience in different vertical markets, and different product types allows me to have the ability to work within any industry and be extremely effective for virtually any type of product, service, or system on a global scale. Executive, director and manger for many prominent technology companies has given me a unique and deeply diversified background. All of this culminates into one of the most extensive technical and business development related backgrounds for any marketplace, service or product type. Along with the experience, comes long-standing relationships with top executives and key decision makers within the Fortune 500 companies, enterprise companies, Telco/CSP/Mobile service providers/operators, cable and satellite operators, advertising agencies, International Governments, Government Ministries (communication, broadcast, and mobile), education, healthcare, research, entertainment , aerospace, and technology companies on a global scale. My work has resulted in the generation of billions in revenue across my career. Technical Experience: I have been designing and deploying medium to large scale digital media delivery systems/networks for the past 20 years from private companies to countrywide Government driven deployments. I have held titles such as CDO (Chief Digital Officer), CSO (Chief Strategy Officer), and CTO. I have, 20+ years experience in designing, architecting, integrating, deploying and managing a wide variety of software, hardware, SaaS and Cloud systems as well as various hybrid solutions. I have extensive product manufacturing, SKD, contract manufacturing, product design and management, project management, as well as implementing developer programs on a global scale. Expert knowledge in both hardware and software based solutions, as well as end-to-end fully integrated solutions. Industry recognized expert in system architecture and design, including cloud based systems, as well as storage and backup systems. I have built technical teams on a global scale for system integration, field technical support, technical support, and professional services. All of my experience is very HANDS ON experience. I have a tremendous, unmatched passion for it, and I am always hands on in every system I design. I stay extremely current on all new technology, even new technology that has not been introduced into the market yet. An added benefit to living in Silicon Valley Skill Highlights Project timeline management Product development Video Integration expert Troubleshooting proficiency Patient and diligent Vast technical knowledge Network asset management Project management Strong collaborative skills Capacity and scalability planning Optimizing and performance tuning Testing Excellent problem solving skills Customer needs assessment Extensive knowledge of streaming video platforms Vast technical knowledge Patient and diligent Troubleshooting proficiency Encoding expert Digital content delivery system expert IPTV/OTT expert Broadcast Systems expert Storage systems expert Media Server expert DHCP/DNS Ethernet and Firewall proficient Accomplished with mobile devices 3 screen delivery expert Hardware and Software systems for content creation, contribution and distribution expert content management system Core Accomplishments Designed and deployed some of the largest IPTV and OTT systems worldwide personally designed and deployed many major countrywide broadcast system internationally Considered one of the foremost experts in video/digital media based delivery systems 7 Time Emmy Award winner 4 for technological achievement Professional Experience Chief System Architect, SVP System Integration June 2009 to Current Company Name － City , State SVP System Integration, and Chief System Architect,. Hardware systems for digital media delivery. Responsibilities included building of all international integration, and technical support organizations. I personally handled all significant RFP responses for all major projects. Helped the company transition from a box seller into a solution selling organization, adding a full global system integration team. As Chief System Architect, I design all IPTV, Cable, OTT, DVB-T/T2, DVB-S/S2/DTH, MPLS, Mobile TV, Cloud Video and associated backup system on a global basis. My technical expertise creates an environment of confidence with my clients as they know I truly understand their needs and requirements. I oversee the design, deployment, and cut-over/handover of these systems to the clients worldwide. Many of these systems are nationwide deployments. I opened 17 offices globally for system integration and support. Further responsibilities, milestones and accomplishments upon request, as I am still an employee of Telairity. Chief System Architect, Digital Media and Entertainment Group March 2009 to June 2011 Company Name － City , State Responsible to chart the course and drive the company's global DME (Digital Media and Entertainment) practice to enterprise clients (Fortune 100-500), CSP (Telcos), and other related vertical markets specific to digital media strategies and solutions. Responsible for all system designs, product designs, system architecture, and the ultimate deployment of large scale IPTV/, OTT, and other related digital media based system with such clients as Alcatel, Cisco, Scientific Atlanta, Yahoo, QUALCOMM, NTT and many others. CTO January 2007 to September 2009 Company Name － City , State One of the original 4 founders who started ZillionTV. As acting CTO, designed the entire IPTV/VOD/MobileTV delivery architecture, interactivity, motion based UI, advertising system, plus innovative customer features such as getting paid to watch TV, with industry unique and patented advertising program, system functionality and services. Awarded 5 patents and 7 pending on all of the above technology. Executed global developer program, and evangelization strategy for mobile TV (IOS, Android, etc). Additionally, directly under me were sales, strategic partnerships, business development, ad sales, Telco/CSP network operator contracting, and content acquisition and ingest. Company was sold. EVP Operations, and EVP/GM of Engineering, Television Design Center. January 2004 to January 2007 Company Name － City , State EVP Operations, and EVP/GM of Engineering, Television Design Center. As EVP, Established China engineering, manufacturing, operations, of the world's largest TV design and integration engineering center in ShenZhen China. I established from scratch an entire operation in China for the design, engineering and manufacturing of LCD Televisions and other related business and consumer display and playback devices. Additionally, I was responsible for all manufacturing, project and product management, design, design engineering, new technology development, operations, technical support and integration/engineering technical services for Japan and Korea consumer electronics companies. Representing and managing global CE brands for the design and manufacturing and sale of LCD TVs, HDTVs, CE devices, and various vertical multimedia markets. Managed a global team over 500 people including sales, engineers, project and program managers, QA, manufacturing, manufacturing support, and technical support services. CE brands/enterprise clients represented included: Samsung , LG, Sony, Matsushita, Mitsubishi, Sharp, Sanyo, Panasonic, Posdata, Rifatron, Hitachi, Hyundai and many others for TV, Monitors, digital displays, IFE, Security, DVRs and HD large format, LED display technology. Established and built both manufacturing management, and engineering teams for the leading CE manufacturers, OEM manufacturers and contract manufacturers in China. Customers included TCL/TTE, Konka, HiSense, Jizhou, Skyworth, Lenovo, UT Starcom, Haier, Great Wall, Innolux, TPV, YDF, Xoceco, SVA, Founder, and many other Tier 1, 2 , and 3 manufacturers. Won significant engineering contracts with companies such as: Thales In-Flight entertainment systems, Samsung, Celestica, Alphameric, Vestel, Beko, and Grundig, Hyundai, Sony, Samsung, LG, Matsushita, Sharp, Sanyo, and Hitachi for TV, specialized monitor, and many other consumer and industrial electronic products. EVP Worldwide System Integration and Professional Services. January 2003 to January 2004 Company Name － City , State EVP Worldwide System Integration and Professional Services. MPEG4-H.264 End-to-Platform. Created global integration, deployment and field support operations for large enterprise clients, CSPs, digital media companies, and the Chinese Government. Primary engineering efforts for DG2L encoders, Set Top Boxes and content creation tools and solutions for IPTV, education, healthcare online and Digital Cinema. Responsible for a new revenue base of $75M in both product and managed services. Managed a global team of sales engineers, and project managers. Established MPEG4 developer operations with global staff to evangelize MPEG across all delivery methods (Cable, Terrestrial, Satelitte and Mobile), and technical support offices in China, Japan and India. Closed the Largest IPTV contract in China with SARFT, China Telecom, and China Netcom. VP Global Professional Services, Integration and Technical Services January 2000 to January 2003 Company Name － City , State IVAST specializes in end-to-end, interactive content delivery systems utilizing MPEG-4 and H.264 solutions, for content creation, delivery and playback over IP, QAM, DVB, Wireless, Mobile, and Satellite to multiple playback devices. Responsibility included product development, field engineering, system engineering, and managed services. Managed a global team of sales engineers, program and project managers, and global developer network including worldwide evangalists and developers. Built the entire global extended sales support department including: field engineering operations, technical support, and professional services engineering departments. Established the system integration department for large scale enterprise SIs such as EDS, IBM Global and Accenture. Closed revenue generating professional services contracts with such strategic clients as: Philips, Sony, Samsung, Yahoo, Pioneer, Panasonic, Intel, NIST, Matsushita, Fuji/Xerox, Cisco, @Home Japan, NTT Comm., NTT East, China Telecom, China Unicom, NHK, Teleman, Daikin, Hunan Government, Charter Communications, Kao Cosmetics, Dai Nippon Printing (DNP), Dentsu International, Shobi University, B & H, Dazzle, Broadfield, China Education TV, Sony, Beijing Dawning Computer, NASA, Belo, PAX, and Turner Broadcasting, to name a few. Created technology integration teams responsible for integration of core IP technology, SDK's and development platform for Mobile Phones, Set Top Boxes, Content Creation Tools, and Encoding devices. Clients include: Philips, Sharp, Toshiba, Sony, Daikin, Savaje, Nokia, and CTC. Negotiated and closed revenue generating integration contracts which enabled DSP and CE hardware manufacturer to embed iVAST MPEG-4 technology into devices/chipsets. Customers included: Texas Instruments, Philips, Tut Systems, I-Basic, Advanced Communications, Roxus Technology, DG2L, Samsung, Sony, Fuji/Xerox, VideoTele, Savaje Technology, Equator, LSI Logic, Sharp, Toshiba, SeaChange, and Onewave. Responsible for professional services and integration with such clients as Turner Broadcasting, Fox, MTV, Discovery Channel, Cox, Disney, HBO, Warner Brothers, and Sony Entertainment. In 2 years, opened 4 offices in China, and 1 in Japan. Built the most comprehensive System Integrator channel with the 36 top SI's, in Asia Pacific, South America, India, Australia, and Europe for content creation, VOD, live broadcasting, IPTV, Cable, distance and e-Learning, Core IP integration and wireless delivery of rich media content, resulting in over 60% of iVAST revenue annually. Closed professional services and integration contracts with the largest SI's in Asia Pacific including: Itochu/CTC, Hwacom, ID technology, Comtech, Sobey, Dayang, Double Advanced, Bluewave, Daikin,ShenZhen Ricom, Lian Dian Digital, Truetech, MinYoung Media, Hunan Enjoy, Onewave Technology, Ouija Technology, Telelynx, Oriental Telemedia, Instec and Cisco to name a few. Vice President System integration and Professional Services January 1998 to January 2000 Company Name － City , State Hired to establish Streaming21 as the world leader in streaming media delivery systems. Specializing in media delivery systems for both Live and on demand content using MPEG-1, 2. 4, H.264, MP3, WMT and VCD, and associated back up and storage systems. Chartered with establishing and growing a solid professional services revenue foundation, and strong strategic technology partners for Streaming21's carrier class, streaming media architecture. Closed strategic partner contracts and agreements with the following companies: Avid Technology, HP, Compaq, Dell, EDS, IBM Global, Ciprico, EMC, EDS, ADC, Kabira, Digital Fairway, Inktomi, Virage, Arista, Upperstream, Optibase, Viewcast, Futuretel, GDC, Todd VNM, ISTS, Accucom, Ariscom, Data Direct, Fantastic, Network Engines, Stellar One, Motorola, Proton, Philips, Sony, Neon Technology, Elastic Networks, ST3, and Acer. Closed integration and professional services agreement with close friend James Cameron for his return to the Titanic project for $18M. Established a rapid response engineering team for sales, addressing immediate client needs outside the scope of existing core technology. As a direct result, we were able to close an additional 25% of pipeline projects by implementing features and integration on a far shorter timeline. Formed and managed the Solutions Group. The sole responsibility of the solutions group was to interface directly with our strategic partners to provide collaborative integration, design and implementation of complex, end-to-end, customer required solutions. This became a sizable profit center within S21. Director of Digital Media Technology January 1997 to January 1999 Company Name － City , State Hardware and software storage solutions. Hired to develop new vertical market storage solutions with Hammer's technology, and establish Hammer as a dominant, defacto force in the entertainment industry marketplace. Through the use of personal entertainment industry contacts and associates, secured and personally acquired and maintained the following new client base for Hammer: Disney Television Animation Worldwide, Disney Feature Animation, Disney On-line, Walt Disney Imagineering, Disney Ideas, Lightpoint Entertainment, FullSail, Dreamquest Images, Lucas Film, Lucas Digital, Lucas Arts, Skywalker Sound, JAK Films, DreamWorks, Industrial Light and Magic, Pixar, Digital Domain, CNN, PDI, Sony, HBO, Universal, Nickelodeon, MTV, Toon City, Metropolis Digital, Square USA, MCI, NBC, WB, Fox Animation Studios, Martha Stewart Living Studios, Buena Vista Home Entertainment, MCA Home Entertainment, Lockheed Martin, Manex Group, Associated Press, A.G. Edwards, NYU Tisch School for Film and Video, Bloomberg, USC, Lawrence Livermore Labs, and Toyota, to name a few. Given on screen film credit by George Lucas for Star Wars, Episode I. As a net result of my professional services group we obtained a global Disney standardization deployment, making it the largest individual sales in Hammer's history $45M. Started theFibre Channel SAN division which became the most profitable and highest revenue generating Division of Hammer Storage Solutions. Instrumental in the acquisition of Hammer by Bell Micro. Director of Technology, Creative Media Arts Division January 1996 to January 1997 Company Name － City , State Hired to implement and design a new storage and backup division for Andataco targeted at the entertainment industry as a new vertical marketplace. Successfully designed and established Andataco as a solid storage solution provider in the motion picture, video, animation, non-linear editing, graphics and audio industries. Responsible for designing a training and education program for an elite group of sales people, in order to gain immediate market penetration and high visibility in the Motion picture, Special effects, Animation, and Post Production industries. Utilizing extensive experience and knowledge of the Motion Picture, Post Production, and Video industries, successfully trained and maintained a highly skilled engineering staff that developed high speed, high availability RAID subsystems solutions into the entertainment vertical target market. Responsible for the re-design of Andataco's ESP storage product to ensure its success within the Motion picture/Entertainment Industry. Handled all) MRD's and all other associated tasks necessary for the successful penetration within the entertainment vertical marketplace. CEO Creative Director January 1994 to January 1996 Company Name － City , State Directed and managed entire crew and staff for Post Production of low-medium budget motion pictures, high end animated commercials and music videos. As VP of Post Production my responsibilities included: Full creative responsibilities from start to finish of all client, ad agency and motion picture related projects. Designed and maintained state of the art, all digital post production facility. Grew the company from $19 million annual revenue to $98 million a year in revenue in just 2.5 years. Received 1 Emmy award and 2 Clio awards for documentary and commercial spots. Vice President January 1991 to January 1994 Company Name － City , State Lambert specialized in producing independent films, distributing niche market documentaries, and hard to find topic related short form Feature Films. We established worldwide distribution of both Lambert produced films and major motion picture company libraries to niche markets. Established, maintained and managed the business relationship between Lambert Industries, Universal Studios, Warner Brothers, and 20th Century Fox. As a direct result of my efforts, Lambert Industries went from a $12.5 Million in revenue per year to $46 Million. Lambert's success ultimately resulted in Lambert being acquired at a substantial profit. Personally responsible for all project development, budgeting, and contracts, domestic distribution, foreign distribution, broadcast rights and sales, foreign distribution, cable rights and sales. Ancillary rights and contracts. Packaging of new project development, script approval, agency contracting, completion bonds and project funding. Designed, implemented, hired, equipped, and maintained, broadcast edit facility. Built a pure digital, multimedia and pre-press in-house graphics department. Duties included creating 60 plus pages full color catalogs four times a year. President/CEO January 1987 to January 1991 Company Name － City , State Created a marketplace within the travel industry by producing national commercials, marketing tapes, and finally end user videos of tourist on tour, cruise ships, and exotic specialized vacations. The response and explosive growth of Travel Video Media led to the development of the worlds first all digital post product facility and the 2rd largest post production facility worldwide. Additionally, TVM Creating over 100,000 unique video productions per week, making it the largest content creation facility in the world. Took the company from start up with 3 people to 250 employees and $175M in revenue per year in 3 years. Responsible for the studio engineering architecture, design and system integration including the first Sony D-1 Digital technology along with Abekas, Quantel, and Ultimatte Technology. Created the first all digital post production environment that ultimately resulted in 3 Emmy Awards for technological achievement. As a direct result of the national exposure, we procured and maintained many high profile accounts for post production including but not limited to: MTV, HBO, Disney, Universal, Paramount and Twentieth Century Fox. Additionally Produced, provided and contracted cable and broadcast rights to travel related programming. Negotiated and sold the company to Disney Studios, Orlando Florida. I retired, or so I thought. Producer/Director January 1985 to January 1987 Company Name － City , State In house producer and director for regional, national, and international broadcast ad campaigns. Produced and directed over 25 commercials in two years winning 3 Clio awards for national spots. Worked directly with the clients and commercial production companies to produce cohesive and creative national broadcast ad campaigns. Executive Associate Producer Producer January 1982 to January 1985 Company Name － City , State Worked directly with and for Bob Evans on several major motion pictures in a business development capacity. Duties included:. Feature film packaging. Cast and crew development. Negotiated major studio distribution agreements foreign and domestic. Negotiated all contracts for ancillary rights, and financing, budgeting, new project development, talent agency and union negotiations. First AD, Director January 1980 to January 1982 Company Name － City , State Started out as a first assistant director for Greenbriar Productions the non-union production arm of N. Lee Lacy Associates commercial production company. At the time N. Lee Lacy Associates was the largest commercial production in the world, with offices globally. After 7 months acquired union status, and within 14 months became a staff director. Won a Clio award for United Airlines national spot while directing for N. Lee Lacy Associates. As a director my responsibilities included creative interaction between clients, largest national ad agencies, cast, crews, and post production facilities. Education BA : Communication Boston University － City , State Communication Skills advertising, animation, Arts, ad agency, audio, Avid, backup, broadcast, Broadcasting, broadcast systems, budgeting, business development, Cable TV, catalogs, China, Hardware, consumer electronics, content, Content Creation, content delivery, contracts, Clients, delivery, encoders, decoders, transmitters, Multiplexers, gateways, modulators, satellites, LCD TV, LED TV, OLED TV, system design, product development, DSP, directing, edit, editing, 3D animation, features, Film, feature films, graphics, Intel, IPTV, director, managing, marketing, MPEG2, MPEG4, MP3, H.264, HEVC, 2K, 4K, Monitors, Motorola, MP3, multimedia, negotiations, enterprise, Networks, non-linear editing, developer, Packaging, pre-press, Press, product management, project management, producing, producer, programming, project development, QA, RAID, RFP, sales support, technical support, system integration, SAN, script, Sound, strategy, strategic, streaming media, system architecture, System Architect, system engineering, system integration, Telecom, Phones, TV, Mobile, mobile TV, Television, 3 screen delivery, OTT, Video, Video systems, video system design, video system management, broadcast systems, broadcast system management, NMS, EMS, CSP Additional Information 7 Time Emmy Award winner, 7 Time Clio Award Winner and Active Father of 5 ...need I say more? | DIGITAL-MEDIA |
PROGRAM MANAGER Highlights Microsoft Office (Word, Access, Excel, Outlook, Powerpoint) Advanced GFEBS Windows XP Professional Intermediate Windows Vista Beginner CPR/Combat Lifesaver Intermediate Experience June 1999 to Current Company Name Program Manager September 2006 Company Name － City , State Salary: $ 54,000. Hours per week: 40. Army Aviation. Maintain accountability on aviation, health and safety budget for 6 different divisions and 23 sub-divisions. Compile fiscal, financial and ISR reports for two facilities and all aviation assets in Nebraska. Insures that needed plans, materials, and tools are available, and that needed stock is obtained from supply locations. Inspect monthly obligation plans, STANFINS reports GFEBS and AFCOS accountability to avoid over-obligating. Sustain constant program schedules and status to provide accurate information to State Aviation Officer and Chief of Staff. Establish rules, regulations and controls to ensure complete accuracy in program execution. Develop future fiscal year operating program plans that include variations for fuel and personnel costs, flight hours, maintenance, weather and execution. Executed between 99.9-100% every fiscal year with over $3.5M, 3 Airframes and 17 aircraft. Utilized the Logistics Modernization Program (LMP) for order processing, inventory management, customer service and acquisition. Created, maintained, and updated automated Standard Operating Procedures (SOP). Compiles data for reports, projections, flow charts, and graphs for all missions and completes presentations through Adobe or Microsoft to Company, Troop and Battalion commanders. Routinely edits content, grammar, style and presentation of multi-formatted documents with technical and visual information to improve the intended audience's interpretation and acceptance of topics presented. Creates databases and spreadsheets to reflect accountability items, funding, budget, analytical and statistical information. Utilized various programs to conduct own research for future productions of equipment. Assisted maintenance officer with completing all 4610-Rs required to begin production of AASF #2 in Grand Island. Maintains the KIRS Key control Program. Completes funding requests on PRweb, typing Monthly Obligation Plans, tracking/cutting orders and obligating/de-obligating funds on AFCOS. Analyzed funding for AFTPs and SFTSP from TC 1-210 and DFAS 37-100-2008. Assists State Aviation Safety Officers from Colorado, Utah and Minnesota on COMSEC and Quality Control complications. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Passes to workers instructions received from the supervisor, demonstrates proper work methods, and starts work. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers performing repair work. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project and multi-tasking. Proficient at databases, presentations, logistics and word processing. May 1998 to Current Company Name Grade Level: E-4. Salary: $300/month. Quality Assurance/Technical Inspector. Maintains All files and records for 24 UH-60A Blackhawk, and 14 CH-47 Chinook Helicopters. Inspects all avionics/electronic work completed through Microsoft office and windows XP professional. Created a network database and maintained all calibrated systems and test equipment for the Battalion. Ensured work requests were properly routed through repair facility. Installed ULLS-A Servers and uploaded an entire new program for the aircraft fleet. Utilized C++ and ANCDs to apply cryptic information. Compiles data for reports, projections, flow charts, and graphs for all missions to include "secret" and completes presentations to Company, Troop and Battalion commanders. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Completes presentations and all statistical data through adobe and Microsoft powerpoint. Furnishes assistance to Supervisors on production problems and work planning. Creates, maintains, and updates automated Standard Operating Procedures (SOP) and publications. Uses specialized test equipment to carry out all phases of avionic and electronic installation, maintenance, repair, and operational testing of base stations, remote transmitters, flight systems, flight controls, receivers, communication, navigation, countermeasure and mobile equipment. Planned, organized and led seven Downed Aircraft Recovery Missions. Programs, schedules, and establishes priorities for routine maintenance, unscheduled maintenance, combat damaged systems, and repair of equipment. Initiates, updates and closes out files, records, and reports according to applicable regulations and Technical Manuals. Installs new communication and navigation systems on all assigned aircraft. Performs maintenance, troubleshooting and repair of all systems ensuring operational capability of all electronic and electro-mechanical systems and equipment. Maintains, installs and repairs secret level, and COMSEC equipment to include encoding and encrypting radios and loading frequencies on sincgars radios. Ensures that all systems and equipment are reliable and parts are available if needed. Plans and organizes work and provides guidance and assistance for peers and lower enlisted. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers while performing repair work. Checks work in progress and when finished for compliance with supervisor's instructions, work orders, and established shop procedures on work sequence, procedures, methods and deadlines; and directs or advises other workers to follow supervisor's instructions and tomeet deadlines. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project or and multi-tasking. Proficient at databases, presentations, logistics and word processing. Excelled in an E-7 position as an E-4 for an 18 month deployment to Iraq (March2006-September2007.) Received numerous medals to include Good Conduct Medal, Army Accommodation Medal and The Bronze Star Medal. Education US : May 1997 Malcolm High School － City , State Bachelors Degree : Aeronautical Engineering Embry-Riddle Aeronautical University － City , State Aeronautical Engineering MBA Additional Information Top Secret Security Clearance (TSCI)
FCC License Skills Adobe, Army, blueprints, budget, C, C++, cables, charts, content, CPR, customer service, databases, database, delivery, Detail oriented, fast, financial, functional, funds, GPS, graphs, Inspects, Inspect, Inspector, interpretation, inventory management, Logistics, materials, mechanical, Access, Excel, Microsoft Office, Outlook, Microsoft powerpoint, Powerpoint, Windows, Windows XP, Word, multi-tasking, navigation, network, organizational, personnel, presentations, progress, publications, Quality Control, Quality Assurance, repairs, research, Safety, FM, Servers, SOP, spreadsheets, supervisor, Technical Manuals, Test Equipment, troubleshooting, typing, UHF, VHF, Vision, Vista, wiring, word processing | AVIATION |
FINANCE ASSISTANT Professional Summary College graduate offers strong technical skills and ability to learn concepts quickly.
Proven ability to manage multiple assignments while meeting tight deadlines.
Experience in data analysis, economic forecasting, advanced problem solving, collaborative research and presentation skills, customer service. Skills Work History Finance Assistant 06/2013 to 09/2013 Company Name – City , State Prepare financial statements, maintain accurate records in a database, generate reports and present data. Enter revenue and expense transactions and prepare expense reports. Prepare and file financial statements such as balance sheets and income statements. Complete purchase orders and customer invoices. Calculate sales taxes and make bank deposits. Catering Specialist 01/2012 to 06/2012 Company Name – City , State McAlister's Deli - Corpus Christi, TX 5/7/12 - 1/2/13. Duties included: sandwich making, order organization, order preparation and order delivery. Maintained food handler certification. Technician (full-time, spring semester) Managed a 350-client route. Responsibilities included analyzing lawn, developing treatment programs to address each lawn's specific problems, monitoring lawn status, evaluating its progress during every visit and adjusting custom treatment program. Customer service representative/driver/food line 02/2009 to 11/2011 Company Name – City , State Entered customer orders, prepared pizza dough and toppings, made pizzas and delivered customer orders safely within company time requirements. Education Bachelor of Arts : History 8 2014 Texas A&M University Corpus Christi -
GPA: Recipient of Rising Star Scholarship Academic Achievement Award, Texas A&M History Recipient of Rising Star Scholarship Academic Achievement Award, Texas A&M Lone Star Community College -
City ,
State Diploma : 1 2008 Jersey Village High School -
City ,
State Skills balance sheets, client, database, delivery, financial statements, funds, Excel, PowerPoint, Microsoft Word, progress, QuickBooks, sales, taxes, Technician | FINANCE |
SALES ASSOCIATE Summary Motivated student seeking entry-level position. Friendly, outgoing and energetic team player with hard-working and driven nature. Experience 01/2016 Sales Associate Company Name － City , State Provided high-quality customer service to optimize customer purchasing and payment process. Initiated inventory control measures to sustain stock levels, and helped to order new inventories. Educated customers on available product options to meet and exceed customer service experience. Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention. 01/2014 to 01/2015 Cafe Attendant Company Name － City , State Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Greeted customers and provided excellent customer service. 01/2013 to 01/2014 Food Prep Company Name － City , State Responsible for the production and plating of desserts. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Helped with preparation, set-up, and service for catering events. Spoke with patrons to ensure satisfaction with food and service. Prepared food items. Education 2016 High School Diploma Manchester Central High School － City , State Sociology and Justice Studies University of New Hampshire － City , State Sociology and Justice Studies Skills Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality | SALES |
FINANCE DIRECTOR Professional Summary Results oriented, dependable and motivated professional with 15 years of various experience in the field of accounting, payroll, tax, procurement and administration. Desires a challenging role in business processes. Core Qualifications General and Tax Accounting Account reconciliation Budget forecasting expertise Financial statement analysis Compensation and benefits administration System implementation Inventory systems Poilcy/program development Certified Public Accountant (Philippines) Proficiency in Oracle Financials, Microsoft Office, Microsoft Dynamics, Peach Tree Accounting. Strong organizational skills Analytical skills Flexible team player Staff development Supervision and training Problem resolution Schedule management Strategic Good listener Customer relationship Service Orientation Experience Finance Director June 2003 to January 2014 Company Name － City , State Manage all aspects of accounting operations, overseeing day to day transactions related to general ledger, accounts payable, accounts receivable, fixed assets, cash accounts, payroll and purchasing. Reviews financial statements. Reviews results of operations and ensures proper reporting to program head to understand revenue and cost drivers and define appropriate reports for monitoring improvement. Prepares project pricing and budget. Develops financial models for comparative analysis of vendor proposals, compensation package, client pricing and budget proposals. Manages cash flow. Signs checks based on assigned approval authority. Manage the maintenance and creation of corporate accounting, payroll and purchasing policies. Ensuring that all records are maintained in accordance with GAAP and IFASB. Handles external audits and regulatory exams. Reviews and approves payroll. Regularly reviews template of employee contracts and benefits to ensure that it is updated based on approved compensation package and labor requirements. Assisted in job grading projects. Reviews and approves purchase orders based on assigned approval authority, recommends approval of capital improvements and purchases recommending board approval. Develops team members by setting objectives, providing performance reviews and coaching. Monitors team adherence to department scheduled reports and deliverables and control procedures. Manage external relationship with banks, auditors, lawyers, vendors/service providers and government representatives. Assisted in due diligence for company acquisitions. Handled implementation of accounting system. Reviews contracts with vendors and ensures coverage of all discussed clauses. Acts as the Corporate Secretary signing the minutes of Board of Directors meetings. Finance Officer October 2000 to May 2013 Company Name － City , State Prepares financial statement of regional headquarters. Consolidates financial statement of companies and reports to the higher management. Reviews financial statement and schedules of operating company. Provides variance analysis against approved budget. Manage cash flow and projection. Oversee preparation of client invoices and supporting documentation. Ensure compliance of billings with contractual terms. Ensures timely payment to vendors. Preparation of tax schedules, returns, information and other regulatory reports. Prepares payroll and tax documents of higher management. Reviews regular payroll and tax documentation. Maintains regular review of accounting policies, ensures proper implementation and creation of new policies in case of need. Handles performance review and coaching of the accounting team and payroll teams. Regularly coordinates with other departments on support required from the accounting team. Maintains relationship with banks, government agencies, clients and service providers. Handles coordination with auditors, lawyers and consultants on regular audits and legal matters. Accounting Staff January 1999 to October 2000 Company Name － City , State Prepare invoices and follow-up on payments. Prepare payments to vendors. Prepare tax returns and other regulatory reports Process payroll. Handles bank transactions. Handles bookkeeping and preparation of financial statements and schedules. Education Bachelor of Science : Accountancy , 1997 Miriam College Foundation Inc － City , State , Philippines Accountancy Professional Affiliations Philippine Institute of Certified Public Accountants (PIPCA), member 2000 - Present Skills Accounting, accounting system, accounts payable, accounts receivable, acquisitions, benefits, billings, bookkeeping, budget, cash flow, coaching, contracts, corporate accounting, client, clients, documentation, drivers, due diligence, external audits, financial, develops financial models, financial statements, prepares financial statement, fixed assets, general ledger, government reports, prepare invoices, legal, meetings, Microsoft Dynamics, Microsoft Office, Monitors, Oracle Financials, payroll, Peach Tree, performance reviews, policies, pricing, proposals, purchasing, variance analysis, budgets, managing cash flow, | FINANCE |
GRAPHIC DESIGNER Experience Graphic Designer January 2014 to January 2015 Company Name － City , State With a personal interest in design, Rowena served as one of the Club Officers from Fall 2014 to Spring 2015 as the Graphic Designer where she designs and creates event posters not only for the club itself but also other clubs on campus. Human Resource Manager - Intern January 2006 Company Name － City , State Sales Person January 2002 to January 2004 Company Name － City , State Education 2010 Holy Innocents' High School Singapore Singapore Journalism , 2015 De Anza College － City , State Journalism Additional Information profile
Rowena is a dedicated aspiring fashion journalist hoping to transfer from De Anza College to Rutgers University in Fall 2016. Skills Graphic Designer, posters | DESIGNER |
PH INPATIENT/FINANCIAL ADVOCATE SUPERVISOR Education and Training University of Phoenix 2013 Master of Business Administration : Buisniess City , State , US GPA: GPA: 3.87/4.00 GPA: 3.87/4.00 University of Phoenix 2011 Bachelor of Science : Human Service Management City , State , US GPA: 3.96/4.00 University of Phoenix 2009 Associate of Arts : Health Administration City , State , US GPA: GPA: 3.97/4.0 GPA: 3.97/4.0 Professional Experience Company Name September 2015 PH Inpatient/Financial Advocate Supervisor City , State Transition to PH Inpatient/Financial Advocate Supervisor Meet weekly to report on High Dollar Inpatient accounts, and Financial Advocate roles in helping self-pay patients Interim supervisor for additional outpatient department located at Downtown PH Work on Rapid Improvement team to reduce denials within the CDS Meet with cashiers in CDS and create consistent reporting of collections to all supervisors, and employees with graphs and notification of high collectors Help with the creation of 2016 Financial Application Policy for PHS to be compliant with 2016 501R rules Create presentation of Financial Assistance Policy for CDS Establish the role of Financial Advocates to help NICU babies with information on Social Security for disability when needed Establish new role of Financial Advocates to identify and help underinsured with financial assistance Work with Patient Advocates to help patients with questions regarding insurance, and inability to pay Work with Care Coordination to help patients obtain the financial means to receive the appropriate level care needed Company Name November 2015 to September 2015 PH Patient Service Representative Supervisor City , State Transition to Downtown PH as PSR supervisor Implement monthly meetings to bring unity to PSR department Orchestrate change to departmental culture to create awareness of other hospital areas, and build on teamwork Attend high dollar meetings and create weekly strategies for Inpatient collections Establish collection goals and increase in monthly collections Implement cross training of employees to multiple areas Author Time and Attendance policy for CDS Patient Access Department Build props for Patient Access events Company Name January 2014 to November 2015 RMC Supervisor City , State Transition to supervisor for all Patient Access departments in Rio Rancho First supervisor to successfully lead all departments at Rust including Southern, and High Resort Establish the expectation of cross-training for current and new employees for Rio Rancho, and eventually to all areas within the CDS Improve employee retention for Patient Access in Rio Rancho Improve employee satisfaction scores for Patient Access in Rio Rancho Establish collection feedback by the RMC cashier for all Rio Rancho employees EPIC stabilization within ADT department Implement EMPI/Bed Management for the CDS in the ER Volunteer to help and lead fund raising for several charity programs and campaigns in Rio Rancho Company Name June 2012 to January 2014 RMC ER Supervisor City , State PHS Supervisor training completed Ensure ER coverage and staffing levels are appropriate for 24/7 coverage Implement on-call process for employees Partake in RMC process improvement on employee hiring and retention Greatly improve employee relations and satisfaction in ER Monitor and improve ER collections In charge or Patient Access week for CDS in 2013 Train all employees and prepare for the successful go-live of EPIC Assist with charity food drives to help families in the community Company Name November 2008 to June 2012 Registrar III City , State Work as registrar for the following departments: Outpatient, ER, Day Surgery, PASS, Inpatient, GI Lab, Pain & Spine, Physical Therapy, Infusion, and Patient Service Representative Assist with hiring and selecting applicants for open positions Train new hires Participate in process improvements for the ER Act as interim supervisor while manger was on leave Manage ER schedule Create pricing charts with CPT codes for Radiology registration Help with collection strategies to increase upfront ER collections Company Name October 2005 to November 2008 Registrar City , State Work as registrar for the following departments: Outpatient, ER, Day Surgery, and GI Lab Register patients in MPAC for hospital services Verify patient eligibility via POL, and third party applications Explain benefits and collect from patients Company Name May 1997 to October 2005 Repair Technician City , State Manage warehouse when coverage is needed Conduct one-on-one and team training for certifications Act as a liaison for all new hires including HR functions Work with computer based inventory system Create workable service departments and train new service techs for Cort stores in several states including: El Paso, Denver, Salt Lake City, San Diego, and Phoenix Successfully created a marketing project to sell repair and touch-up supplies with store's name and address. Company Name June 1992 to May 1997 Service Department Manager City , State Manager of service related aspects including repairs, ordering, and scheduling. Provide excellent customer service in selling and furniture related issues. Meet with furniture representative to explore potential manufacturing issues and viable solutions. Coordinate warehouse strategies with distribution manager. Volunteer Experience Accounting, agency, Cashiering, COACHING, computer training, CPT, client, excellent customer service, Customer service, Front-office, General office, hiring, HR, insurance, inventory, Team building, leadership, marketing, Marketing & sales, mentor, Access, Excel, PowerPoint, 2000, Word, Microsoft Word, presentations, processes, Project leadership, repairs, selling, San, Scheduling, Seminars, strategy, Phone, Author, Written | ADVOCATE |
CONSULTANT Professional Profile Consultant/System Engineer with 6 years in HealthCare IT. Primary focus has been on Linux with a recent emphasis on Regulatory Consulting and Transition of Care. Experienced in training and development of associates along with development of documentation. Qualifications Working independently Training program implementation Quality control Process improvement System testing Gap analysis System administration UNIX system performance monitoring Technical writing Unix/Linux environments Relevant Experience Created build guides that ultimately led to the automation of many elements of the build process for several teams. This automation saved my team as well as others, weeks of build time and has allowed for a more standardized process. Experience Consultant 08/2015 to Current Company Name City , State Provides leadership and oversight to engagements so that results are met on time as well as to ensure value is being provided to the client. Ensures appropriate resources are allocated and maintained to facilitate successful completion of projects, which includes working with Project Managers from all across the Consulting Organization to ensure project alignment. Multi-tasks the delivery of several project initiatives designed to enhance the services and level of support provided to the client. Plans and arranges the project deliverables in alignment with the expectations of the client and the business need to ensure that the client will successfully be able to meet Meaningful Use measures. Conduct on-site client workshops and client summits as needed and determined by the hospital systems. Manage Provider and hospital data through various tools including DiscernVisualDeveloper, HNAuser, and Bedrock Build hundreds of rules and pools for Direct and Transition of Care for clients. Create and maintain build guides and team collateral to use for future client and new hire training. Build guides and workflows were also used to partner with an internal automation team to streamline our processes. Works with the hospital systems and designated HIM staff on how to maintain systems once we begin to disengage from the product. SYSTEM ENGINEER - Health Sentry 02/2013 to 08/2015 Company Name City , State Backend support on production servers of extracted data on Linux systems including investigation of corrupt data, creating SSH keys, extracting data from client database, managing disk space and troubleshooting. Front end work on production servers by maintaining OpsJobs and troubleshooting any operation failures. Often working with the client to teach the ongoing maintenance of the OpsJob. Effectively communicate project status reports both internally as well as to the client through weekly meetings and calls. Create various macros and spreadsheets for quality assurance checking Create and run numerous SQL queries. Manage and monitor the FTP, PHINMS and VPN connections on a daily basis to provide a proactive approach to catching any issues. Use custom CCL scripts to modify the format of HL7 messages. Create and provide appropriate workflow documentation for clients to support the system and setup during the testing processes. Adhere to applicable client access, client notification, and change management policies and procedures. Work with other Engineers to alleviate problems with data extracts. SYSTEM ENGINEER 06/2012 to 02/2013 Company Name City , State Assist HR teams with designing and implementing solutions Rebuilt a custom tool for Events Planning team using Microsoft Access. Put together documentation for implemented changes Assist with PeopleSoft, Data Archive Manager, and Taleo resume parsing project Conduct "fact finding" meetings with various team members to better understand how the solution would be used. Held regular meetings to provide updates on the current status of work and to give a timeline of completion. SYSTEM ENGINEER - Project Implementation 05/2010 to 06/2012 Company Name City , State CernerWorks Project Implementation Backend support of servers operating on Linux, AIX, HP-UX, and occasional VMS systems. Support service pack installation and continued maintenance of solutions, and infrastructure. Identify where applications are having performance/reliability issues; analyzes and formulate a proposed method to correct issues. Perform domain replicate/refreshes from a production environment to a non-production environment. Work through a queue of Service Requests to resolve issues the client reported or that other internal teams encountered. Worked with other internal architects to resolve more complicated issues. Manage end user access and privileges including group 0 access, creation of user profiles, and custom lists. Support the maintenance of specific clients and their servers/application needs including after-hours work. Build various servers including Websphere, RRD, Chart and Citrix Servers. Coordinate with client for the testing of environment functionality as well as service pack installs and the subsequent downtimes. Completed numerous service package installs for non-production clients and for testing partners. Maintain long-term support and management; troubleshoot and resolve issues daily. Education MBA : Information Systems 2015 Park University City , State Information Systems Bachelors of Science : Business Administration/Management 2015 Park University City , State Business Administration/Management Associates of Applied Science : Computer Networking 2010 ITT-Technical Institute City , State Computer Networking Skills AIX, automation, change management, Citrix, Consulting, client, clients, database, delivery, designing, documentation, FTP, HP-UX, HR, leadership, Linux, macros, managing, meetings, access, Microsoft Access, Works, PeopleSoft, policies, processes, quality assurance, SSH, Servers, scripts, spreadsheets, SQL, troubleshooting, VPN, VMS, Websphere, workflow, workshops | CONSULTANT |
PUBLIC RELATIONS EXECUTIVE Professional Summary A highly skilled public relations, communications and special events executive with 15 +years of public relations, business development and operations experience. She has strong strategic thinking and planning skills; able to achieve goals with high efficiency and within tight parameters. Outstanding interpersonal management skills; establishes rapport and credibility quickly. Ms. Alexander has excellent team and project leadership qualities. Highly articulate with written and spoken word, quick thinking, and possesses sound judgment. Ms. Alexander maximizes her business effectiveness; and is experienced with managing and working with databases and software including Excel, Power Point, Outlook and Cision. Skills Media relations Strategic management Event planning Print media expertise Strategic Thinking Excellent Planning Skills Outstanding interpersonal & management skills Work History Public Relations Executive 08/2002
to Current Company Name – City ,
State Sign new business, write PR proposals, broker talent deals, maintained client relationships, supervised music & red carpet events, provided crisis PR & managed staff. Responsibilities also include creating, implementing and executing creative press campaigns & special events for recording artists, professional athletes, television and film personalities as well as music, lifestyle and entertainment companies; along with VIP/Celebrity event management. Delegate tasks and oversees staff which includes: associate publicists, managers, coordinators & executive assistants to enhance their publicity skills and involvement in local publicity efforts along with promoting appropriate performances. Works directly with clients, creating and implementing targeted marketing plans and pitching clients for media coverage. Pitch all major market media, building relationships to increase client's visibility in the marketplace and create new business opportunities. Relationships with key players in the celebrity market - talent, publicists, agents, managers, stylists and editors. Create accurate budget estimates for client's long term and short term campaigns. Strong understanding of social media and social media trends. Prepare bi-monthly status reports of media activities which included press clippings and press analyzes of media coverage. Create campaigns for special events, award shows, showcases or other event-related press. Pitched and secured media coverage in local, national, international media outlets for television and film productions. Assess new business leads, and participate in pitch development and/or presentation. Senior Director 08/2000
to 08/2002 Company Name – City ,
State · Responsible for creating and implementing press campaigns for all high profile artists: Create and implement full national campaign for these artists: K-Ci & JoJo, Jodeci, Chante Moore, Jesse Powell, KeKe Wyatt, Jaguar Wright, Archie, Magic Johnson Music, Nicci Gilbert (Brownstone) and Steve Harvey as well as coordinating music press for films: Two Can Play That Game and Brown Sugar. · Garnered unprecedented media resulting in numerous placements on talk shows, business programs, cable, national print, social media, women and men magazines as well as trade publications, sports, fashion magazines, among others. · Developing long and short-term online, print and on-air media strategies in alignment with corporate & artists objectives. · Structuring long term PR plans and program recommendations for artists. · Supervised & secure national and local television coverage, along with coverage industry trade, music and consumer magazines. · Set-up artist releases: video shoots, EPKs, press kits, etc. · Responsible for writing all press materials such as press releases, biographies, media alerts, bullet points for artist interviews, etc. · Responsible for every aspect of coordinating photo shoots with talent for all series including working with other departments to hire photographers, scouting locations, planning budgets, etc. · Coverage on all red carpet and special events. Senior Account Executive 09/1993
to 08/2000 Company Name – City ,
State · Successfully designed, created and implemented PR projects, special events and publicity campaigns for recording artists, producers, record labels and entertainment companies. · Implemented PR strategies that grew client business and increase Rogers & Cowan's Entertainment/Music/Special Events department billings by 30%. · Lead strategy sessions on new and existing accounts and develop strategy for implementing successful client press campaigns. · Supervise account work performed by account executives and associate account executives. · Accountable for quality control for final review of all press releases, media alerts and other PR related correspondences. · Managing event publicity, updating media contact lists and databases; brainstorming PR|Marketing strategies and overseeing tour press. · Maintain anddevelop relationships with key media, including writers, television bookers and online outlets Work to secure national, regional, and tour press (TV, print, and online) · Worked extensively with talent representatives, in-house publicists, agents and managers on celebrity-oriented initiatives. · Coordinated media for major awards shows: National Academy of Recording Arts & Sciences (The GRAMMY, MusiCares “Person of the Year” Tributes & Concerts, Don Cornelius Productions (Soul Train Music Awards, Lady of Soul Awards and Soul Train Christmas Starfest) Arista's 25th Anniversary Celebration and The Blockbuster Awards among others. · Managed events & executed entertainment for Chris Tucker, Kenny “Babyface” Edmonds, (Academy & Golden Globes campaigns) Fox Music Group, Boyz II Men, Lionel Richie, Chante Moore, Deborah Cox, Tamia, Tracie Spencer, Dave Koz, The Temptations, The Bees Gees, Kurupt, Shep Crawford, (Songwriter|Producer) and Warner/Chappell Music Publishing as well as assisting with Quincy Jones, Tupac Shakur, R. Kelly, OutKast and Jamie Foxx accounts, among others. Education Bachelor of Science : Business | Management University of Phoenix -
City ,
State Business | Management Associate : Arts - Law Los Angeles City College -
Legal Studies/Paralegal (Entertainment)
3616 Cardiff Avenue | #109 | Los Angeles, CA | 90034-4085 : Associate of Arts : Law | Legal Studies/Paralegal (Entertainment) Los Angeles City College -
City ,
State Skills photo, artist, Arts, Avenue, billings, budgets, budget, bi, cable, CA, client, clients, databases, event management, Special Events, fashion, film, Legal, Magic, Managing, Marketing strategies, marketing plans, market, materials, Media Relations, Works, Paralegal, press kits, press, press releases, PR, Producer, proposals, publications, Publicity, quality control, Recording, strategy, TV, television, video Additional Information Play a vital role in event and awards show facilitation (Soul Train Music Awards, MTV Awards, GRAMMY, NAACP Image Awards, America Music Awards, and BET, etc.), including artist coverage on red carpets and artist bookings at ancillary activities.
Direct the production and approvals of press releases, videos, photography, press kits and other PR tools necessary to communicate image, product, and spokespeople
Clients have included: NBA All-Star Weekend/Los Angeles (2011) & Dallas 2010), BET Awards, Russell Simmons/Phat Farm Fashions (Gifting Suite), ASCAP (Music Expo, Pop Music Awards and Film & Television Music Awards), Tony Rock (Actor/Comedian) and Roshanak Filmswork. | PUBLIC-RELATIONS |
SOCIAL MEDIA CONTENT CREATOR Summary Communications expert who specializes in social media marketing. Extensive background in Customer Service,public relation, and social media internships.O utstanding team player, creative thinker, hardworking, self-motivated, and driven to succeed with excellent problem-solving skills. Highlights Final Cut Pro adept at all social media Media relations training Exceptional writing skills Deadline-driven Media relations training Microsoft Office Suite Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging on numerous social media accounts . As well as orchestrated fashion show and vendor booth for girls conference that increased 50% in sale profit . Experience Social Media Content Creator 04/2016 － Current Company Name City , State Key contributor to an on-line fashion brand that provide creativity and relevant content for developing media campaigns to promote product and reach high level client base. Liaison for social media representatives to solicit their support in promoting merchandise ensuring brand recognition. Public Relations representative responsible for putting on community outreach event targeted to young women as well Assists in coordination and promotion of special events. Junior Publicist 10/2015 － 01/2016 Company Name City , State Primary assistant in preparing press kits and media release that designed and maintained current media publicity for clients such as (Facebook, Twitter, Instagram, Tumblr, Pinterest). Develops pitches for different clients as well brainstorm different campaign ideas. Public Relation member 01/2015 － 05/2015 Company Name City , State Assisted with broaden the company to new clients, assembled social media calendar, manage social media accounts by creating exciting content. Track market trends to make sure the company maintained its competitive advantage. Found innovative ideas to attract new clients and Initiated several marketing strategies and techniques to increased revenue. Intern/Student Worker 03/2012 － 05/2015 Company Name Provided program assistance and connect with listeners and promote contests. Represented the station in a positive, lively manner. Increased membership with a delivery of a well-executed membership campaign. Education BA : Prairie View A&M University - Mass Communication City , State Mass Communication Skills competitive, content, creativity, client, clients, customer service, Data Entry, delivery, special events, fashion, features, marketing plans, marketing strategies, market trends, marketing, Microsoft Office, Windows, press kits, promotion, Public Relations, publicity, visual merchandising | DIGITAL-MEDIA |
PROGRAM SUPPORT ASSISTANT Experience June 2012 to January 2015 Company Name City , State Program Support Assistant Accounting Tech- responsible for claims matching, adjustments, refunds and complete account audits of veteran's accounts. Produced voucher refunds, processed returned First Party checks. Prepared public vouchers for processing, refund reviews, pre-payments, claims- matching reports, and audit requests from Veterans or other VA entities. Provided assistance with Debt Management, Internal Revenue and Treasury Offset Programs. Collected, analyzed and prepared data for processing and provided clerical and technical support to CPAC operations. This includes determination if insurance payments should be applied to veteran's co-pay by reviewing patient account information. A determination was made as to the amount of credit given to offset veteran's account and properly annotated with electronic comments. Reviewed First Party debt directly related with the Debt Management Program and the Treasury Offset Program prior to actual impact of payment offsets. Determined appropriate Fund and Resource Code for the refund process. Ensured that all pertinent information was gathered and input into automated systems, in a timely and accurate manner. Collected, compiled, and/or tracked data for the preparation of statistical, financial and/or administrative reports on an ad-hoc or recurring basis. Prepared written documents such as correspondence and memorandums. August 2008 to January 2012 Company Name City , State Agriculture Teacher Served as high school agriculture teacher, FFA Advisor, facility manager, counselor, mentor and performed other assigned duties as required. Prepared course material and curriculum at multiple educational levels for diverse audience. Created lesson plans that ensured efficient delivery of course material and often modified or adapted as needed for diverse audience. Maintained classroom hardware, software and supplies to insure optimum performance in the educational environment. Fostered and maintained working relationships with local and statewide leaders. Monitored student progress and submitted progress reports to ensure student comprehension and understanding of the material presented. Provided feedback to students on their projects and assignments. Developed interactive and engaging curriculum, lesson plans and websites for classroom materials and applied instructional methods to insure student engagement in learning. Insured course work was designed and appropriate for a very diverse audience. Served on campus aesthetics committee. Developed entire course curriculum to be available as an independent, online course for high school students utilizing Adobe Flash, Dreamweaver, Front Page, Camtasia, Snagit, PowerPoint, and other programs as required. Utilized survey data to evaluate the effectiveness of high school's educational program. Developed finished products to include engaging lesson plans, training materials, educational videos, and computer enhanced instruction. Designed, evaluated, and modified curriculum utilizing ADDIE and CIPP model for curriculum design as needed. Routinely developed and utilized both formative (internal) and summative (external) evaluations for instruction in order to maintain meaningfulness and allow for optimal learning. Constantly reviewed and maintained currency on educational journals and texts in order to maintain knowledge of emerging trends in instruction and technology and review recent developments in the fields of education and training. Attended professional development regularly in order to collaborate with colleagues st and insure course work was up to date with 21 Century and collaborate on innovative instructional methods. Designed, developed and presented staff development training for district teachers (adult learners). Served as mentor to incoming teachers. Served as department chair of Career and Technology Department. Facilitated fundraisers and maintained cash flow and documentation. Trained students for competitions at the state and national level in both Leadership Development Events and Career Development Events. Maintained student educational records at the high school level. Created and maintained databases of student educational records. Instructed other teachers (adult learners) during countywide staff development on curriculum design and technology integration into their curriculums. Performed needs assessments within the community prior to ground up development of new courses in district. Introduced, designed, developed and implemented new course designed in its entirety for students to utilize as a stepping stone to a career in veterinary medicine or animal science. This course became so popular, new teachers had to be added to teach the curriculum. New curriculum, supplemental activities, and exams independently created for courses. Modified curriculum to allow for honors credit at the high school level and applied honors credit to other classes taught as well. October 2004 to July 2008 Company Name City , State Agriculture Teacher Served as high school agriculture teacher, FFA Advisor, facility manager, and performed other assigned duties as required. Assisted in writing USDA grants. Developed and designed instruction for classroom use. Planned and implemented leadership camps and activities for student leaders. Planned and implemented livestock show for 100+ students annually. Developed new curriculum to be used in classroom activities and served as advisor for student leadership organization. Designed, evaluated and implemented new curriculum for emerging classes. Developed new classes, including instructional materials that were adopted as long term. Developed survey instruments, administered surveys, and provided data analysis to justify classes. Implemented completely new class and instructional material based on results of needs assessment. Visited local community colleges to ensure latest trends in technology and instructional methodology were being addressed for needs of students. Worked closely with community and advisory board in order to ensure the community's desires were heard and implemented. Taught courses that served as "dual credit" for the students allowing both high school and college credit were obtained. Aided students in scholarship applications and proficiency awards. August 2001 to July 2004 Company Name City , State Agriculture Teacher Taught high school agriculture. Served as FFA advisor. Oversaw greenhouse facility and performed other assigned duties as required. Facilitated plant sales and other fundraisers for the student leadership organization. Nurtured fading program to fully successful and self- sufficient educational program in less than 2 years through recruitment, implementation of interesting and engaging curriculum and participation in leadership opportunities for students. Prepared lesson plans and implemented lessons based on curriculum needs. Adapted instruction to fit the needs of the target learners. Education Texas A&M University City , State , US Doctor of Education : Design and development of online Doctor of Education August 2014 Texas A&M University, College Station, Texas GPA: 4.0 of a maximum 4.0 Major: Agriculture Education Minor: Design and development of online instruction Title of Dissertation: The relationship between perceived motivation and perceived resilience on the educational pursuits of the military spouse. Texas State University City , State , US Masters of Education : Agriculture Education Masters of Education Texas State University, San Marcos, Texas August 2001 GPA: 3.7 of a maximum 4.0 Major: Agriculture Education Texas State University City , State , US Bachelors of Science : Animal Science Bachelors of Science August 1997 Texas State University, San Marcos, Texas GPA: 2.73 of a maximum 4.0 Major: Animal Science 3 Awards and Skills 2012 Texas State University Career and Technology Education, Agriculture Department Chair- Career and Technology Education 2011-2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University Strategies of Secondary Teaching Ed.D. : Educational Evaluation President- Parent Advisory Board- Fort Leavenworth- CYSS- August 2013- October 2014 Proficient in Microsoft Office applications well as Mac programs and applications Proficient in Flash, Adobe, SPSS, FrontPage, Dreamweaver Proficient with Learning Management Systems and Content Management Systems Familiar with SPSS as an instrument to analyze data Typing 45+ wpm Relevant Coursework 1. Learning Theory a. Philosophy of Ag. Education- 3 hours b. Principles of Adult Education- 3 hours 2. Instructional Design Practices a. Curriculum Development- 3 hours b. Adult Education Program Development- 3 hours c. Secondary Curriculum- 3 hours d. Strategies of Secondary Teaching- 3 hours e. Adult Learners- Adult Education- 6 hours (both Ed.D. and M.Ed) 3. Educational Evaluation M.Ed. : Program Evaluation, Design a. Program Evaluation (M.Ed.)- 3 hours b. Program Evaluation (Ed.D)- 3 hours 4. Instructional Product Development a. Instructional Design- 3 hours b. Research Methods (M.Ed.)- 3 hours c. Research Methods (Ed.D)- 3 hours d. Qualitative Research- 3 hours e. Data Collection and Analysis- 3 hours 5. Computers in Education a. Teaching ELearning Development and Delivery- 3 hours b. Advanced Methods in Distance Education- 3 hours c. Instructional Design Online- 3 hours Professional Affiliations OPOC - CGSC Spouse Council Accomplishments supplemental activities, and exams independently created for courses. Modified curriculum to allow for honors credit at the high school level and applied honors credit to other classes taught as well and college credit were obtained. Aided students in scholarship applications and proficiency awards Teacher of the Year Pinecrest High School 2011- 2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University November 2006- Teacher's Turn the Key Award (National Award for Teaching January 2010- Iron Mike Award for Volunteerism Fort Bragg, North Carolina Treasured Employee Award, CPCPAC Nov. 2012, April 2013, October 2013 Military Experience April 2012 to April 2013 Company Name update/information paper to Army Community Service. Maintained continuity notebook to be turned into ACS upon completion of position. Planned, coordinated and executed at least 2 village socials/ and or meetings per calendar year for the community. Worked with Fort Leavenworth Frontier Heritage Communities (FLFHC), Provost Marshals Office (PMO), AAFES, Commissary, Directorate of Family, Morale, Welfare and Recreation and other organizations to address quality of life issues. Worked with Customer Management Service Program Manager for feedback and resolution on quality of life issues. Provided updates and announcements for FLFHC monthly community newsletter Founding Member/ OPOC - CGSC Spouse Council April 2012 - April 2013 Fort Leavenworth, KS Hours per week: 8-15 Founding Member/ OPOC Served as Treasurer and Co- Primary Spouse Council Contact. Aided in the development and monitoring of GSGC/ ILE Families Facebook page. Aided in planning and implementing of family activities. Aided in dissemination of information and activity planning. Responsible for creating the Spouse Council for CGSC. Created and maintained guidelines and procedures. Recruited volunteers to sit on Spouse Council. Helped schedule monthly meetings; attended meetings and voted on issues. Created and maintained social media sites. Aided in publicity for group. Worked with PAO and Director of Student Division. Routinely briefed CGSC leadership. Verified and aided other volunteers with logging of volunteer hours in VMIS. 2 th General Volunteer- 28 CSH June 2010 - December 2012 Fort Bragg, NC Hours per week: 5 General Volunteer Served on Steering Committee. Aided in planning and implementing fundraisers. Aided in fundraising opportunities. Helped develop, plan and implement family activities for the unit. Helped develop, plan and implement homecoming activities after deployment. Supervisor: Felton Moore (910-391-4768) nd Family Readiness Group Leader- C Co. 82 BSB July 2008- June 2010 Fort Bragg, NC Hours per week: 20-35 FRG (Family Readiness Group) Leader Served as a liaison between family members desiring information concerning deployed Soldiers and the military chain of command. Planned and implemented fundraisers, organized, planned, and conducted redeployment activities, and developed newsletter template and published monthly newsletter. Other responsibilities included: -Supported unit commanders FRG goals -Provided overall leadership of the FRG (which included planning, managing, and supervising FRG activities) -Identified and addressed important FRG and family related issues for the command -Ensured proper FRG training for FRG key members -Ensured proper classes of instructional or informative nature were provided -Trained in Casualty Notification procedures -Trained in and conducted activities as Comfort/Care Team Member -Planned company level FRG meetings -Attended and actively participated in Battalion FRG Steering Committee meetings -Coordinated administrative and logistical support with the Family Readiness Support Assistant (FRSA) -Designed and developed training for adult family members Skills Credit, Dreamweaver, Flash, Class, Comprehensive Large Array Data Stewardship System, Data Analysis, Marketing Analysis, Needs Assessment, Usda, Animal Science, Career Development, Cash, Databases, Documentation, Front Page, Integration, Integrator, Its, Leadership Development, Mentor, Powerpoint, Progress, Training, Recruitment, Sales, Sales And, Accounting, Adjustments, Audit, Audits, Basis, Claims, Clerical, Correspondence, Operations, Patient Account, Payments, Technical Support, Vouchers, Instructional Design, Adult Education, Content Management, Content Management Systems, Frontpage, Learning Management, Learning Management Systems, Mac, Microsoft Office, Ms Office, Spss, Typing, Award, Deployment, Dissemination Of Information, Fundraising, Liaison, Logging, Pmo, Program Manager, Steering, Collection, Data Collection, Product Development, Teaching, Transmissions | AGRICULTURE |
TEST ENGINEERING Profile I am seeking the challenging position with a technology company that will allow me to apply and enhance my skills of being Test Engineer to their fullest potential. Possessing over 10 years of experience in the electronics manufacturing and test engineering environment can bring high level of responsibility and technical role in your company. In addition, I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast developing field. Areas of Expertise Digital/Analog and RF Circuits Design Techniques and Troubleshooting, used Agilent E5061B-3L5 LF-RF Network Analyzer for troubleshooting Proficient with circuit board and microscope soldering skills and rework Interpret in reading schematic diagram for AC/DC circuits View Expert CAD Design software operating experience TEXMAC Flying probe 9000 series program experience Agilent 83480A Digital Communication Analyzer operating experience Employment Hands on Computer Skills Python Scripting for test automation Solaris 10 OS, Linux Mandrake and Red Hat OS Configuration SQL Server Configuration UNIX Script & Shell Programming Networking Essentials Networking Cabling Cat5e, Cat6 and Fiber Optic TCP/IP and OSI Layers Knowledge Windows XP Pro-Win 7 Mac OS X Leopard PC Hardware Installation PC Troubleshooting PC Software Installation Routers and Switches Cable Modems Experience Network Subnetting, routing and addressing Professional Experience Test Engineering Feb 2006 to Current Company Name － City , State Perform component debugging on the complex android mobile technology products with Android Debug commands. Bring up ongoing reliability lab for the android device compliance testing that includes tumble test, drop test, button cycling test, thermal testing and humidity environment testing. Troubleshoot and perform final root cause failure analysis on the component level for Riverbed Steelhead, Sturgeons, and Interceptors WAN optimization hardware appliances. Responsible to perform functional test and system level validation, Report directly to the customer's quality engineering department with final failure analysis data results on RMA/FA systems. Manage RMA returns and process orders. Perform incoming quality check on the RMA systems. Upgrade firmware or software if required. Use test equipment tools Digital/Analog meters, Signal Generators, Oscilloscope Tektronix TDS 3052, Fluke 26III True RMS MM meter to find root cause on the electrical circuits. TestExpert CAD for signal view. Directly work with customer's engineers to resolve all test related issues and act as primary technical customer interface. Prepare and develop test process procedures and disseminate test-engineering standards for developed test systems. Measure and control test debug WIP. Stay abreast of technology trends. Design, develop, maintain test procedures, and tester software for electronic circuit board production. Support junior technicians with failure analysis, tester debugging, reduction of intermittent failures. Review test equipment designs, data and RMA issues with customers regularly. Support backend production floor with BOM breakdown for Intel X-86 server platform, Created Visual Aids. work instructions for assemblies from frontend to backend. Properly implement ECO, ECN, Deviations, SPIs and ETN rework on the production floor. Design barcode labels with loftware design software for assemblies and subassemblies. Create MES routes for the assemblies and controlled process verification in the MES system. Bronze Six Sigma certified. Participate in Lean manufacturing eg. The 5S's, Kaizen Blitz or Events, QRQC, Workflow Analysis, Layouts & workcell design, Kanban, Simulated continuous flow, De-bottlenecking, Takt Time and other process related improvements, FPY reports for test matrix, Test Debug WIP reports. Applied Lean Six Sigma methodologies to improve production process. Work with Test and Manufacturing engineering departments for DFT and developed test programs. Extensive experience in NPI environment and NPI process improvements, customer's NPI projects portfolio includes McAfee, Riverbed, HP, Silverspring networks, NEC, Cisco, Pocketfinder, Sunpower & Sable networks. Traveled domestic and overseas to coach diagnostic technicians for new customers and existing customer product lines. Integration System Engineer Jul 2005 to Feb 2006 Company Name － City , State Responsible to create proposals, design Security Access Control, CCTV Surveillance System and Alarm Systems for Government, Commercial, and Residential customers. Provided Technical Support to Field Technicians and customers. Install GPS tracking devices on fleet vehicles. Lab Technician Apr 2003 to Jul 2005 Company Name － City , State Work directly with the company's Vice President of engineering on the development of alarm verification VIT system. Support development of new production and R&D engineering department overseas with BOM breakdown, Visual Aids, Schematics improvements and US FCC compliance requirements. Daily job duties included test and Troubleshoot CCTV Security products. Performed electrical conformance testing with Agilent 83480A Digital Communication Analyzer. Introduce new product lines to the customer and marketing department. Provided Technical Support on all company products on phone and via email. Test Technician III Jan 2002 to Mar 2003 Company Name － City , State Test and troubleshoot flat touch screens and report daily test reports to engineering department. Trained new employees to perform task on assembly lines. Production Test Technician II Oct 2000 to Nov 2001 Company Name － City , State Certified WWOPS Final Analysis Manufactured Training. Ability to Test and Debugged all SUNFIRE mid and high series servers. Generate daily work report on failed CPU boards and other components. Experience in Assembly line, Kitting and pack out. Assisted Manufacturing Engineers to installed and tested new features on a servers. Interpret and very familiar with SUN Microsystems technical docs on Netscape interanet. Test Technician I Mar 1999 to Sep 2000 Company Name － City , State Directly work with Engineers on new customer products for Telecommunication Servers. Performed test and repaired bad main boards, worked on SMT machines on a production. Education BSEE 2016 Northwestern Polyphonic University － City , State Associate Degree , Physics, Chemistry and Mathematics 2001 D.A.V. College Jalandhar City GPA: GPA: 4.0 GPA: 4.0 AAS Degree , Electronics Technology Heald College School of Technology － City , State Electronics Technology Skills Assembly, automation, Cable Modems, Cabling, CAD, Cat5, Cisco, coach, hardware, CPU, DC, debugging, DFT, Design software, electronics, email, features, functional, Government, GPS, HP, Intel, Linux, Logic Analyzer, Mac OS, marketing, McAfee, MES, Access, Win 7, Windows XP, NEC, Netscape, Network, Networking, Networking Essentials, networks, OS, optimization, Oscilloscope, OSI, PC Hardware Installation, PC Software, PC Troubleshooting, proposals, Python, quality, reading, Red Hat, RMS, Routers, routing, Schematics, Servers, Shell Programming, Script, Scripting, Signal Generators, Six Sigma, Solaris, soldering, SQL Server, SUN Microsystems, Switches, TCP/IP, TDS, Technical Support, Telecommunication, phone, test equipment, Troubleshoot, Troubleshooting, UNIX, Upgrade, validation, View, WAN, Workflow Analysis, X-86 | ENGINEERING |
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