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MARKETING AND PUBLIC RELATIONS MANAGER Summary Enthusiastic and creative Visual Designer with exceptional flexibility and resourcefulness.outstanding time management and prioritization skills in completing time-critical projects.Adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Excellent communication, interpersonal and client management skills to produce outstanding visual products.Thrives in a highly collaborative, fast-paced environment. Highlights Graphic design Creative direction Art direction Budgeting Vendor / subcontractor relations Brand strategy Industry standard software: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Flash, Acrobat), Quark Xpress, Microsoft office (Word, Excel, PowerPoint) Wordpress, Blackbaud NetCommunity, Constant Contact Experience Company Name Design, layout, and production of collateral such as, brochures, sell sheets, advertisements and trade show booth graphics. Flash Web Demos and Web Banners: Design, layout and development of online applications such as Interactive Demos and micro sites for the Home Appliance and Wireless division. Developed narration / scripts, Flash programming. Designed "Rice Cooker" point roll banner campaign. Product Packaging: Design and layout of retail packaging for a variety of Sanyo products such as Hello Kitty Toaster, Coffee Maker, and Waffle Maker; Eneloop rechargeable batteries for breast cancer awareness. Blister retail packaging design for Eneloop Wii RemoteTM Charging System to be sold at Costco. Packaging design, layout and production for Air WasherTM - air purification system to be sold at Bed, Bath & Beyond. Developed product identity and sales brochure for Air WasherTM brand. Highmark Funds Print Collateral: Design, layout and production of marketing collateral such as brochures and investment kits for their individual investment products. Designed direct mail campaigns for their Asset Allocations Funds. Developed marketing / sales materials for brokers to use such as product line brochures, monthly and quarterly fact sheets, and posters. Countrywide Print Collateral: Design, layout and production of marketing collateral such as brochures, investment kits, fact sheets, posters and direct mail campaigns for Countywide Home Loans, Countrywide Capital Markets, Countrywide Security Corporation, Countrywide Asset Management Corporation. Developed and designed branding guidelines for Full Spectrum Lending (a member of the Countrywide family.) Oversaw strategic development of consumer as well as B2B collateral Western Bagel Baking Corporation Print Collateral: Design and Layout of magazine advertisements. Coordinated and supervised photography for their entire product line. Web Design: Designed and supervised the rebranding and development of the new website for WesternBagel.com Product Packaging: Design and layout of retail packaging for their new and existing product line. Marketing and Public Relations Manager January 2011 to Current Company Name This position lies within the Advancement Department and is responsible for art direction, design of all print and digital publications and materials that support the admissions department, alumni relations, volunteer relations, summer programs, and fundraising efforts. Design and supervise production of school magazine, three issues per year; admissions materials; brochures; annual report; invitations; programs; merchandise; street banners; other projects as assigned; and event photography Implemented and maintain a social media presence on Facebook and Twitter. Created a maintain a news site in wordpress. Manage outside vendors for printing, photography and writing. Manage budget and calendar. Partner/ Creative Director January 1995 to January 2011 Company Name － City Responsible for Designed and printed online interactive sales and marketing collateral.creative / art direction of client collateral. Managed office budget, client budget and supervised a team of eight desment of advertising and marketing campaigns. Coordinated and supervised multi-disciplinary team - designers, programmers, copywriters, photographers, illustrators - to ensure strategic and creative development, and integrated consistency for client's brands. Project management, client interface, internal budgeting. Print management, including, pre-press, and press checks Los Angeles County Sheriff's Department Print Advertisements and Marketing Collateral: Design and layout of print advertisements for newspapers and magazines. Design, layout and production of recruiting materials including brochures, one-sheets, folders. Implemented a marketing campaign targeting women ages 21-35. Media Buys: Responsible for the creation of marketing and advertising campaigns for outdoor (billboard) media, radio and television. Directed photo shoot for Deputy portraits and managed schedules and managed contracted budget. Education BA : Graphic Design , 1 1995 California State University － City Graphic Design Languages Bilingual (Spanish) Skills Adobe, Acrobat, photo, Photoshop, Advertisements, advertising, Art direction, Asset Management, B2B, Banners, Brand strategy, branding, brochures, brochure, Budgeting, budget, Capital Markets, com, Creative direction, client, creative development, direct mail, Flash, fundraising, Funds, Graphic design, graphics, Illustrator, InDesign, Layout, marketing, Marketing Collateral, materials, Excel, Microsoft office, office, PowerPoint, Word, newspapers, Packaging design, Packaging, photography, posters, pre-press, press, programming, Project management, publications, Quark Xpress, radio, recruiting, retail, sales, scripts, Spanish, strategic, strategic development, television, website, Web Design | PUBLIC-RELATIONS |
FINANCE PROJECT COORDINATOR Summary Accommodating Project Coordinator who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. Areas of strength include professionalism, high level organizational skills, detail oriented, multi-tasking capabilities, self-directed resourceful learner and ability to adapt easily to change. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Strength in regulatory reporting Self-directed Adobe software proficiency Effective time management Strong organizational skills Superior research skills Flexible team player Advanced computer proficiency (PC) Accomplishments Process Improvement Oversaw implementation of cash applications system which resulted in more cost-effective service. Increased office organization with the implementation of an improved cash management and accounting system. Research Investigated and analyzed operational processes to identify and resolve bottlenecks within internal operations. Data Organization Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions for CFO and ownership. Maintain status reports to provide management with updated information for client projects and contracted accounts. Training Successfully trained Accounts Receivables & Adjudication departments on accounting software (Sage Accpac 300 ERP) and associated databases, policies and procedures while focusing on minimizing errors and generating superior results. Experience Company Name July 2012 to Current Finance Project Coordinator City , State Monitor regulatory activity to maintain compliance with health care records and document management laws. Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Company Name February 2012 to June 2012 MD Verification Division-Temp Contract Position City , State Verification of medical prescriptions for accuracy with medical offices and pharmacists. Use of telephone etiquette, data entry, and daily goal-oriented objectives. Company Name January 2011 to February 2012 Compound Pharmacy Technician City , State Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques. Receive written prescription or refill requests and verify that information is complete and accurate. Pre-package bulk medicines, fill bottles with prescribed medications, and type and affix labels. Mix pharmaceutical preparations, according to written prescriptions. Compound and dispense medications as prescribed by doctors, by calculating, weighing, measuring, and mixing ingredients. Company Name March 2006 to June 2009 Quality Control Specialist -Compliance Coordinator City , State Reviewed and monitored mortgage loan files for completeness and accuracy. (~100 files monthly) Helped to transition company from paper to electronic storage by scanning and logging hard copies to file. Data entry of new and set to close file submissions. Held quarterly update meetings on company policy & procedures. Trained newly hired processors on databases and procedures. Assisted with company policy and procedure manual; coordinated with FDIC representative with internal company policies associated with the Fair Lending Act. Education Liberty University 2014 Bachelor of Science : Business Administration City , State , US Minor in Biblical Studies Deans List Academic Achievement Award (2013) Coursework in Human Resources, Community and Public Health, Non-Profit Management, Strategic Planning & Management, Advanced Computer Applications, Economics, Organizational Behavior, Marketing, and theological studies. Skills Proficient in Microsoft Office Suite Applications [Windows,Word,Excel,PowerPoint,Outlook] MS Office Cloud experience [Drive, Office 360] Reporting - (excel based) forecasting, trending, administration. Excellent in interpersonal, verbal and written communication skills. Work with outside vendors and peers to complete projects in alignment with company financial goals. Manage daily activities and workload of AR financial department for company Controller. Ability to conduct monthly and quarterly meetings to discuss department goals and objectives. Strong Organizational skills, juggling multiple tasks and handling stressful situations. Extremely resourceful; there's always a solution to a given situation. Desktop Publishing Software: Photoshop, Wordpress, HTML (<> | FINANCE |
Camryn Hilliard Professional Summary Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Skills Current trend knowledge Stocking and Replenishing Merchandising Knowledge Sales Exceptional Customer Service Social perceptiveness Problem-solving skills Client Service Clothing/accessories, minor vetranary and Pandora Jewlery product knowledge Excellent people skills Sales expertise Sales training Cash Handling Multi-tasking strength Cash register operation Education University of Scranton City , State Expected in 05/2024 Bachelor of Science : Psychology And Political Science Work History Company Name - Sales Associate City , State 02/2020 - Current Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Completed orders through store provided system system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Maintained records related to sales, returns and inventory availability. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Processed product returns and assisted customers with other selections. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pandora news. Tracked stock using company inventory management software. Prepared merchandise for sales floor by pricing or tagging. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Solved customer challenges by offering relevant Jewelry products and services. Prepared cash deposits up to $500 with zero discrepancies. Company Name - Sales Associate City , State 08/2019 - 08/2020 Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Developed, marketed and sold full range of clothing products, including Champion and Nike. Completed orders through Untipro system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pacsun news. Maintained organized, presentable merchandise to drive continuous sales. Company Name - Veterinary Technician City , State 09/2018 - 08/2019 Assessed paws, ears and eyes for injuries or infections as part of initial evaluation. Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records. Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment. Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures. Assisted veterinarian with wound treatment, administration of vaccines and operations. Assisted Dr. Fanning in performing basic exams and tests such as fecal and blood analysis for all species of patients. Monitored urine and fecal output, completed weight checks and observed appetite during feeding. Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record. Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care. Administer medications, vaccines, and treatments as instructed by veterinarian. Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition. Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions. Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture. Processed new patients and updated client records with key information using hospital provided software. Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets. Languages American Sign Language : Elementary American Sign Language : Elementary | SALES |
Summary I am a kitchen manager with six years in BOH operations. Demonstrated team leadership with excellent staff management skills.I am also a Motivated chef with 5+ years experience in fast-paced restaurant kitchens. looking to work for a company were I can put my talent and skill to good use I am a hands on manager and very well respected amongst my employees or staff members nothing has very been giving to me and i work very hard to earn every title, or promotion i,ve ever held . I give 110% always focus on my goal to give my every best to all i do. and not afraid to start from the bottom as a line cook or sous chef and work my way up to the top . with a good respectable company Hard working food service professional KITCHEN MANAGER / CATERING AND EVENTS CHEF Highlights ServSafe certified High volume production capability Focused and disciplined Well-tuned palette Focus on portion and cost control Inventory management familiarity Bilingual (English/spanish Chef at sun tower hotel on Fort Lauderdale Beach Cash handling Reliable and punctual Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Delivers exceptional customer service Commercial deep fryer and slicer operation Proven leader American cuisine expert Willing to work under pressure Excellent multi-tasker Culinary knowledge Fluent in spanish Restaurant management Ethnic foods preparation Food cost control specialist Successful kitchen staff supervisor Interviewing and training ability Non-smoker Plate presentation skills Proficiency in inventory and ordering Reliable, punctual and committed to customer service Experience Company Name City , State kitchen Manager / Catering and events chef 07/2011 to 01/2014 Apportioned and served food to facility residents, employees, or patrons. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Trained staff of twenty three employees for correct facility procedures, safety codes, proper recipes and plating techniques. Examined trays to ensure that they contained required items Inspected dining and serving areas to ensure cleanliness and proper setup Managed preparation and presentation of the desserts for all catered events.Oversaw 8cooks and 17 staff members as part of overall back of the house operations. oversaw the meal on wheels operation for saint luice county Company Name City , State Kitchen manager / Executive chef 01/2008 to 06/2011 Checked in deliveries and signed off on products received. Performed tableside food preparation including carving meats, boning fish and fowl and preparing flaming dishes. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Effectively used items in stock to decrease waste and profit loss. Seasoned and cooked food according to recipes or personal judgment and experience Ensured first-in-first-out system with all ingredients labeled and stored properly Oversaw kitchen employee operations to ensure production levels and service standards were maintained Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Company Name City , State Executive chef 02/2005 to 02/2008 Delivered an exceptional dining experience with friendly, fast service. Consistently adhered to quality expectations and standards. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Regularly checked on guests' satisfaction. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Answered questions about menu selections and made recommendations when requested. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Served meals and snacks to employing families and their guests Served residents and guests during meal times with speed and efficiency Responded to resident or guest complaints regarding food or service Provided guests with menus Prepared special diet foods, salads, desserts, and other nourishments Company Name City , State Lead line cook 02/2001 to 01/2005 Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Cut and chopped food items and cooked on a grill or in fryers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Carefully maintained sanitation, health and safety standards in all work areas. Prepared the buffet and salad bar for dinner service. Checked in deliveries and signed off on products received. Delivered an exceptional dining experience with friendly, fast service. Accomplishments Recognized by peers and management for going above and beyond normal job functions. Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night .Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Cleaned and sterilized equipment and facilities. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Executed daily production lists and goals. Helped with preparation, set-up, and service for catering events. Planned menus according to employers' needs and diet restrictions. Prepared food items.. Education GED : Culinary arts 1996 Lyndon B Johnson , City , State , USA graduated with my GED and my culinary certificate as a station cook Associate of Applied Science : Culinary arts 1999 Lincoln college , City , State , USA Graduated in top 5 of class Courses in Hospitality and Restaurant Management Basic Vocational Certificate: Prep Cook Nutrition courses Classes in Restaurant and Facility Operations Coursework in Food and Beverage Operations serve safe management Certifications Serve safe AA in applied science Station cook certificate Four dietary certificate Languages Bilingual Spanish/English/ 1/3 creole Skills Grill cook specialist Fry cook specialist Saucier Soups /salads specialist Inventory specialist Menu and catering planner Waste management specialist Sautee and broiler specialist Event planner Expert in preparing daily specials Scheduling Profit and lost specialist Team player Excellent customer service Training of employee | CHEF |
DIRECTOR OF THEATER Highlights Edline, Google Classroom, Canvas, Blackboard for performing arts events. Images routinely used by Communications Photography offices at Episcopal High School and Cannon School on websites and publications. Shot cover photo for EHS Alumni Magazine, Winter 2016. Experience with photo and video editing software: Photoshop Elements, iPhoto, Pro, Pixelmator iMovie, MovieMaker maintenance through WYSIWYG platforms: Wix, Silverpoint Website design and School Suite seamstress, theatre crafts and mask-making, intermediate-level Experience 01/2011 to Current Director of Theater Company Name － City , State Re-built and developed award-winning theater program at an independent school
where previous theater program had failed. Developed and taught courses in acting,
playwrighting, physical theatre, improvisation, Shakespeare and a freshmen survey
course of visual and performing arts. Directed and designed 3-4 main stage
productions per year including a musical as well as 3-5 studio plays, including original
and devised works. Arranged for visiting artists to meet and work with theater students. Collaborated with faculty members to create unique events connecting theatre to other
disciplines. Led student team of juniors through Leadership and Ethics curriculum. Worked with the communications and publications departments to provide photographs
and copy for all performing arts events used for school website, magazine and
brochures. Served as academic adviser for 6-8 students per year. Lived on dormitory as
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residential faculty, supervising 60 girls. 01/2007 to 01/2011 Actor, Education Artist Company Name － City , State Directed school theatre residencies for grades 4-12. Director and text teacher for
Shakespeare & Young Company, an intensive summer training program for pre-
professional young artists in high school and college. Directed for Shakespeare in the
Courts, a program for juvenile offenders. Collaborated on writing handbook outlining
methodology and philosophy of school residency programs. Actor: Shakespeare and
the Language that Shaped a World (touring 2008-2011); Toad of Toad Hall (2009, dir. Irina Brook), The Amorous Quarrel (2010, dir. Jenna Ware), The Real Inspector Hound
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(2010, dir. Jonathan Croy). 01/2001 to 01/2007 Director of Theater, English and Fine Arts Teacher Company Name － City , State Created and developed after-school theater company and academic theater curriculum
for grades 6-12 at independent day school with no previous theater program. Taught
courses including: Honors English 12, Introduction to Theater, Acting Shakespeare,
Period Styles, Physical Theater, Design for the Theater, Playwrighting, and Directing. Created and oversaw all artistic, technical and budgetary aspects of an award-winning
after school theater program producing 3-4 plays per year. Served as academic adviser
for 10 students per year. 01/1997 to 01/2001 Director of Theater and English Teacher Company Name － City , State Taught
Introduction to Theater, and Language Retraining, an Orton-Gillingham based course
for the remediation of dyslexia. Expanded theater program to 3 productions per year
and created extracurricular club and opportunities for students interested in design and
technical theater. Served as academic adviser, club sponsor and dorm team member. Education 2004 Master of Arts : Directing Chicago College of Performing Arts at Roosevelt University － City , State Directing 1995 Bachelor of Arts : Theater and English Wesleyan University － City , State Theater and English 2015 PROFESSIONAL NAIS People of Color Conference 2012 DEVELOPMENT, !
DIVERSITY S.E.E.D. (Seeking Educational Equity & Diversity 2006 Year-long program of seminars and workshops designed to help make school climates
TRAINING and curricula more gender-fair and racially equitable.
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National Endowment for the Humanities grant award 2001 National Institute on Teaching Shakespeare
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Yale University Summer Session 1998 A Practical Approach to Directing Columbia University Teachers' College Differentiated Instruction Techniques for Reading Remediation Skills academic, photo, Photoshop, Approach, arts, basic, brochures, Canvas, carpentry, Color, Directing, English, Equity, Inspector, Instruction, Leadership, Director, works, philosophy, Photography, producing 3, publications, Reading, seminars, supervising, teacher, Teaching, theatre, Toad, unique, video editing, Website design, website, websites, workshops Additional Information AWARDS South East Theater Conference 2016
· Superior Production
· Best Costume Design
· individual students recognized for Excellence in Acting, including Best Supporting Actor
across the whole festival.
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Cochran Mastership for Excellence in Teaching Fine Arts 2013
Episcopal High School
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Faculty Incentive Award for Young Professionals 2014, 2015
Episcopal High School
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! American High School Theater Festival 2014 and 2005 National Finalist
· Outstanding Production Award. Students performed at the Edinburgh Fringe Festival in Virginia Theatre Association 2013--present
· Distinguished Play Award runner up (placed 2nd in the state) 2015, advanced to SETC
· Honorable Mention Play Award (placed in the top 15 in the state) 2013
· multiple state-level awards for costume design, ensemble work, and individual students
nominated for "All Star Cast" honors.
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Folger Shakespeare Library Secondary Festival 2013, 2015
· Peggy O'Brien Award for Comedy 2015
· Brian Cabe Award for overall excellence 2013
· multiple individual students recognized for Excellence in Acting awards
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! North Carolina Theater Conference 2003--2006
· John W. Parker Award for Excellence in Directing (state level)
· Excellence in Directing Awards (regional level) 2003-2006
· Special guest performance at North Carolina Professional Theatre Gathering 2004
· multiple regional-level awards for costume design, production design, choreography,
ensemble work, and individual student acting awards. | ARTS |
CARPENTER APPRENTICE Professional Summary Former construction and carpentry worker committed to high-quality workmanship and safe environments. Over 4 years of hands-on experience working with remodeling projects in residential and commercial construction. Dedicated work ethic and exceptional attendance record. I am motivated to learn new trades and skills. Interested in growing career and fostering leadership capabilities. Professional Construction Laborer with excellent interpersonal skills. Works in timely and efficient manner to see tough jobs through to completion. Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral and written communication Materials handling New construction and renovation Drywalling Safety and compliance Work History Carpenter Apprentice , 10/2017 to 09/2019 Company Name – City , State Assisted with movement of materials and equipment to job sites Worked with master carpenters to install decks for both residential and commercial customers Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter Kept job site cleaned up properly and all debris disposed of in respective containers Interpreted specifications and construction drawings to understand tasks necessary to complete each job Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work Observed all OSHA and corporate safety regulations and procedures Led variety of projects from start to finish, including garages, residential homes and additions Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors Proactively managed projects to obtain 100% customer satisfaction for all custom work Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets Installed drywall, ceilings, trim and fabricated replacement trim and moldings Construction Worker , 08/2016 to 09/2017 Company Name – City , State Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding Consulted with customers to understand desires and help each owner meet individual property objectives Gathered and disposed of work site debris to remove safety hazards and boost team productivity Monitored materials inventory and requested items for restocking for each job Loaded and unloaded building materials used for construction Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads Erected and removed temporary structures such as trench liners and scaffolding to meet team needs Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized Education High School Diploma : 04/2010 Buffalo High School - City , State CSHO (Certified Safety & Health Official) , 01/2020 TEEX - City Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral and written communication Materials handling New construction and renovation Drywalling Safety and compliance Work History Carpenter Apprentice , 10/2017 to 09/2019 Company Name – City , State Assisted with movement of materials and equipment to job sites Worked with master carpenters to install decks for both residential and commercial customers Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter Kept job site cleaned up properly and all debris disposed of in respective containers Interpreted specifications and construction drawings to understand tasks necessary to complete each job Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work Observed all OSHA and corporate safety regulations and procedures Led variety of projects from start to finish, including garages, residential homes and additions Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors Proactively managed projects to obtain 100% customer satisfaction for all custom work Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets Installed drywall, ceilings, trim and fabricated replacement trim and moldings Construction Worker , 08/2016 to 09/2017 Company Name – City , State Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding Consulted with customers to understand desires and help each owner meet individual property objectives Gathered and disposed of work site debris to remove safety hazards and boost team productivity Monitored materials inventory and requested items for restocking for each job Loaded and unloaded building materials used for construction Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads Erected and removed temporary structures such as trench liners and scaffolding to meet team needs Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized | CONSTRUCTION |
R HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE Summary Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. Skills Telecommunications knowledge Strong problem solving ability High customer service standards Active listening skills Customer service expert Telecommunication skills Reatail and Corporate Microsoft Office proficiency Time management Excellent communication skills Strong problem solver HIPAA compliance Type 60 WPM Experience Healthcare Customer Service Representative Company Name Oct 2011 to Current Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being. Assist in program development with new products and/or services. Process one-time checking and credit card by phone payments. Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented. Custodian Company Name May 2010 to Dec 2011 Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces. Swept and mopped floors and vacuumed carpets. Washed and sanitized toilets, sinks and showers and restocked disposables. Secured facilities after operating hours by locking doors, closing windows and setting up the alarm. Customer Service Manager May 2004 to May 2011 Analyzed statistics and compiled accurate reports. Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment. Kept accurate records and documented customer service actions and discussions. Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams. Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments. Education and Training Diploma : General Educational Rowan-Cabarrus Community College General Educational Training and Onboarding : Healthcare Customer Service OPTUM Received certification for training new hires as they enter customer service roles | HEALTHCARE |
EMBROIDERY MACHINE OPERATOR Summary To find employment with a good reputable company with a chance to advance to the best of my
abilities and job skills. Skills Customer Service Cashier Pharmacy Sales Associate Embroidery machine operator Sewing machine operator Telephone/ fax mahcines Filing/ office skills Skills Customer Service: at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy , and The Pharmacy of Pocola. Sales Assiocate : at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy , and The Pharmacy of Pocola. Office Skills: Telephone, Fax machine, Filing, Copier, Customer Service. Advanced problem-solving, great people skills, and great organizational skills. Experience 01/2014 to Current Embroidery machine operator Company Name － City , State Embroider shirts, jackets, hats, and others items as needed. Meet incoming customers and provide immediate assistance. Completed purchases with cash, credit, and debit payment methods. Answered incoming telephone calls with professional and knowledgeable repsonses. Provided expert product and service information. 2001 to 1-28-2014 I was a stay at home mom. 09/1999 to 02/2001 Office Administrator/Pharmacy Technician in training/ Sales Associate Company Name － City , State Completed purchases with cash, credit and debit payment methods. Office worker - in charge of all office duties including computer skills, telephone
skills, faxing, medical billing, customer account billing, filing, insurance claims, and customer care. Pharmacy tech trainee- helped fill prescriptions, Met incoming customers and provided immediate assistance. and customer service. Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays. 03/1998 to 09/1999 Pharmacy Technician in training/ Sales Associate Company Name － City , State Increased purchase totals by recommending additional items. Pharmacy Tech trainee- helped filled prescriptions, customer service. Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. 02/1996 to 03/1998 Sales associate Company Name － City , State Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. 03/1995 to 08/1995 Sales Associate Company Name － City , State sales, cash register. Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. 06/1994 to 03/1995 Sewing Machine Operator Company Name － City , State Sewing machine operator - Made hunting gear and dog collars for Nite Lite. 10/1992 to 06/1994 Assembly Line Worker Company Name － City , State assembly of wood drawers, book cases, roll top desks, and other wood products. 04/1991 to 10/1992 Sewing Macine Operator Company Name － City , State worked on a tacking machine making camping stool covers, plus worked where ever needed to
to fill empty places, as needed. 08/1995 to 02/1996 Sales Floor Associate Company Name － City , State Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Created attractive displays. Provided expert product and service information. Education and Training 1988 High School Diploma Pocola High School － City , State , LeFlore | APPAREL |
ENGINEERING ASSISTANT Summary Hard working recent graduate intending a part time or full time job to build experience in a
Civil Engineering working environment. Bringing Civil Engineering office and field experience in roadway
design and traffic engineering. Highlights Proficient in computer software including MicroStation, GuideSign, AutoCAD, Google Earth Google Documents, MS Excel, MS PowerPoint and MS Word. Experience Company Name City , State Engineering Assistant 05/2013 to 05/2014 Worked on Virginia Department of Transportation (VDOT) and Fairfax County Department of Transportation roadway projects in Virginia and Washington DC area. Worked with VDOT, FCDOT and Prime Consultants Engineers to prepare project documents including Plans, Special provisions and Estimates. Prepared roadway design for I-495 Express Lanes from Route 7 to Jones Branch Connector. Worked on I-66 and State Route 50 to prepare project plans and contract documents. Worked on County roads Route 643 and Route 645 in Fairfax County Roads in Fairfax County using VDOT Standard Specification and Project Special Provisions. Assisted Project Engineers to prepare project roadway design using AutoCAD and MicroStation. Used Highway Capacity Manual to perform traffic analysis and evaluation of intersections and roadways using Highway Capacity Manual. Performed peak and off-peak traffic counts at the intersections and roadway for traffic studies. Designed project traffic signs, striping and marking. Used FHWA Manual on Uniform Traffic Control Devices (MUTCD) and VDOT Supplement to 2009 MUTCD for the design, application, and placement of Traffic Control Devices (including signs, signals, and pavement markings) along major highways in Virginia and Washington DC areas. Used engineering software GuideSign to prepare contract documents. Prepared project estimates for submission used VDOT Standard Specifications and Weighted Average Price to prep Cost and Engineering Estimates. Designed roadways using VDOT Road Design Manual and FHWA roadway design manual. Designed guardrails along I-66 and Rt. 50 using Guardrail Installation Training (GRIT) Manual. Used VDOT 2012 CADD manual to design roadway using MicroStation software. Used MicroStation and AutoCAD to develop plans for Civil Highway and Traffic Engineering Design. Performed field survey to gather utilities, drainage and roadway information. Performed marketing research for contracts and bids for the firm. Attended project meetings with the Client's and Consulting Engineers. Prepared meeting minutes for project record and filing. Attended project status meetings, collaborated with the team members to meet project schedule and project completion within project budget. Company Name City , State Medical Receptionist 07/2014 to Current Creates detailed expense reports and requests for capital expenditures. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and schedule them for Doctor's visit. Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Company Name City , State Teller 05/2011 to 08/2012 Achieved working knowledge of accounting software packages including MS Excel, MS PowerPoint, MS Word Skilled in verbal and written communication plus strong quantitative and qualitative skills Respected for personal qualities, including accuracy, dependability, efficiency, curiosity, and intelligence resulting in being elected as a leader in school roles Successfully opened and closed bank branch at appropriate times Successfully kept drawer balanced at all times working full time five days a week Dealt with customer care on a daily basis Responsible for handling cash drawers in balance at all times Skilled at interpersonal communications with proven record to build harmonious relationships with diverse audiences. Company Name City , State Engineer Technician IV 12/2015 to Current Collaborated with contractors and clients as the on-site engineer for several large public projects.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Advised the project manager regarding construction material costs and quantity calculations. Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.Created detailed CAD drawings for the engineering departments.Quickly learned SAP software and used it to receive, stock and expedite parts.Supplied production data to field operators, technicians, engineers and supervisors. Education Bachelor of Science : Civil Engineer Civil 2014 George Mason University , City , State GPA: GPA: 3.82 Civil Engineer GPA: 3.82 Graduated and walked in Spring 2014, one summer class to receive degree in December 2014
Civil engineering Courses: - Traffic Engineering - Transportation Engineering - Highway Design and Construction - Structural Steel Design - Structural Analysis - Mechanics of Materials - Civil Engineering Planning and Management - Land Development Interests Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license. Additional Information LICENSE: Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license. Skills accounting software, AutoCAD, balance, budget, capital expenditures, handling cash, Civil Engineering, interpersonal communications, Consulting, contracts, prepare contract, Client, customer care, DC, Design and Construction, Engineering Design, expense reports, filing, marketing research, Materials, meetings, MS Excel, office, MS PowerPoint, MS PowerPoint, MS Word, MicroStation, peak, Prime, project plans, Express, recording, Specification, Transportation, utilities, written communication | ENGINEERING |
SENIOR ACCOUNT MANAGER Professional Summary Skills Administrative Administrative support Budget Business operations Clients Customer service Senior management Fashion Inventory Logistics Managing Marketing Meetings Office Negotiating PR Pricing Reporting Sales Supervision Unique Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving
business operations. Results-driven and operates well with minimal supervision to meet
demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related
position at Drunk Elephant where professional experience will be effectively utilized with the
opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory,
purchase orders, sales reporting, analysis, QVC digital business, and on-air show
production. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at
store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while
maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales
promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper
communications and reporting practices for a successful event outcome. EXECUTIVE ASSISTANT Provided highly diverse administrative support to the CEO and executive team by
managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead
and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day
administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures
by creating a distinctive and memorable service experience, which resulted in 60+ new
clients and over $85k in sales. SPECIAL EVENTS COORDINATOR Collaborated to plan and execute all branded events including field sales education and
retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and
determine ROI. Education Bachelor of Arts : Business Administration , 05/2011 California State University - City Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving
business operations. Results-driven and operates well with minimal supervision to meet
demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related
position at Drunk Elephant where professional experience will be effectively utilized with the
opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory,
purchase orders, sales reporting, analysis, QVC digital business, and on-air show
production. EXECUTIVE ASSISTANT , Provided highly diverse administrative support to the CEO and executive team by
managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead
and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day
administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures
by creating a distinctive and memorable service experience, which resulted in 60+ new
clients and over $85k in sales. SPECIAL EVENTS COORDINATOR , Collaborated to plan and execute all branded events including field sales education and
retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and
determine ROI. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at
store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while
maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales
promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper
communications and reporting practices for a successful event outcome. Skills Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique | PUBLIC-RELATIONS |
LOGISTICS TECHNICIAN Professional Summary Driven, compassionate and all-round health care professional with over 5 year practical experience in different paced environment including supply chain management, pharmaceutical and research analysis. Accountable, motivated and responsible with a strong focus on dynamic health care delivery that works. Environmental Microbiology, Food Microbiology, Medical Microbiology, Molecular Biology, Immunology, Microbial physiology and Metabolism. Proven patience and self-discipline Confident public speaker Conflict resolution Personal and professional integrity Relationship and team building Government relations knowledge Cultural awareness and sensitivity Critical thinking proficiency Fund raising and major donor development Effectively influences others Hardworking Professional Summary Education and Training Experience Logistics Technician December 2009 to October 2013 Company Name － City , State Managed material management activities and systems involved in requirements determination, inventory control, and receipt, storage and issues of supplies and equipment Computed requirement, determined allowance, and researched and identified material requirements Performed inventories and ensured timely correction of discrepancies. Inspected and evaluated inventory management activities Developed methods and improved procedures for storing property Coordinated with maintenance activities on repairable component actions Planned and scheduled material storage and distribution activities. Acted as a subject matter expert to the commander on the operation of material management systems and operations Processed information retrievals using supply system databases Developed database retrieval scripts for material management support analysis Controlled and operated the Remote Processing Station (RPS) and remote terminal hardware under the Standard Base Supply System (SBSS). Customer Care/Public Relation March 2009 to October 2009 Company Name － City , State Actively involved in customer satisfaction services * Analyzed company activities and data to properly assess risk management and improve services. Led branch in customer services and insurance package sale. Laboratory/Research Assistant August 2006 to October 2006 Company Name Ibadan, Oyo state Conducted laboratory, screen house and field experiments; * Conducted sampling with guidance from Research Associate/Manager; * Maintained a sterile work environment in preparation for and during laboratory work; * Ensured proper organization of isolates in cold storage and work areas; * Conducted other assignment as assigned by supervisors. Carried out microbiology work involving sample preparation, organism isolations, isolate storage, media preparation; * Ensured proper sampling labeling, organization of work area; * Kept proper records and ensure proper data entry into field and laboratory books. Intern February 2006 to July 2006 Company Name － City Monitored production and system control in the organization Successfully carried out drug processing and packaging procedures Ensured quality assurance *and engaged in practical laboratory analysis of several company production to test for 100% NAFDAC compliance regulation Inspected Industrial Equipment Professional Experience Participated in different team projects. Education Public Health (Mental Health) , 2014 National University － City , State , United States Public Health (Mental Health) Study focused on Community and Public Health, Health and Human Services, Health
Service policy, Global Health, Environmental Health, Psychosocial epidemiology,
Epidemiology and Biostatistics. Bachelor of Science : Healthcare Management , 2013 Park University － City , State , United States Healthcare Management Study focused on principles of accounting, Economics, Financial management, Human resource management, principles of management, organizational behavior, Business law, principles of marketing, Legal issues of health care and Quantitative research methods. Associate of Arts : 2009 Air University － City , State , United States Logistics
Study focused on supply management, material storage and distribution, logistics automated systems, logistics maintenance system, and stock control Bachelor of Science : 2008 Ladoke Akintola University － State , Nigeria Applied Biology (Microbiology)
Study focused on Environmental pollution, Environmental Pollution, Certifications Microsoft certified Professional (MCP)
SQL 2000 Database Administrator
SAP Business Object
Business Intelligence 4.0 (in-view) Skills accounting, Business Intelligence 4.0, Business law, hardware, customer satisfaction, customer services, data entry, databases, Database, Economics, Financial management, Human resource, insurance, inventory management, inventory control, Legal, Logistics, marketing, Microsoft certified Professional, MCP, organizational, packaging, quality assurance, requirement, Research, risk management, SAP, scripts, SQL 2000, stock control, view | AGRICULTURE |
SPANISH TEACHER Summary Friendly and energetic Spanish teacher with ten years expertise in academic instruction and classroom management. Highlights Professional Certification in Secondary level Spanish Permanent Certification in Secondary Inclusive Education Accomplishments Achieved effective and highly effective status on all APPR evaluations Helped more than 15 students reach their IEP goal of graduating with a Regents diploma Managed classes of up to 23 students Chaperoned 25 field trips and after school activities Designed twenty weekly lesson plans focused on age and level-appropriate material. Coached JV girls soccer Coached modified boys soccer Freshman class advisor Talent show coordinator Eighth grade semi-formal coordinator Experience Spanish teacher 10/2003 to Current Company Name City , State Teach Spanish levels 1A, 1B, II, III. Create lessons incorporating Smart board technology. Administer the 8th grade State Proficiency Exam. Administer the level 3 Spanish Competency Exam. Administered Student Learning Objective assessments. Received tenure status September 1, 2006. Advised the Middle School International Club. Developed and taught the 6th grade World Cultures and Languages program. Chaperoned High School Europe trip (April, 2005). Director of Harris Whalen location 06/2002 to 08/2004 Company Name City , State Directed a summer recreation camp with 2 assistant directors and 3 staff members. Supervised 60 children ages 5-14 from 9-4pm. Planned theme days and daily activities for children 5-12 years old Supervised and managed 5 staff members Interacted with parents daily Evaluated and trained staff Supervised and organized field trips to various Rochester locations Director of Harris Whalen recreation camp 06/2002 to 08/2004 Company Name City , State Directed a summer recreation camp with 2 assistant directors and 3 staff members. Supervised 60 children ages 5-14 from 9-4pm. Planned theme days and daily activities for children 5-12 years old Supervised and managed 5 staff members Interacted with parents daily Evaluated and trained staff Supervised and organized field trips to various Rochester locations Education present BOCES Novice Teaching Academy Summer 1999 University of Madrid, Complutense Master of Science Spring 2008 Nazareth College Bachelor of Arts : Spanish and secondary certification Spanish Spring 2003 State University of New York College City Spanish certification 7-12 Bachelor of Arts : Sociology Spanish December 1999 State University of New York College City Bachelor of Science in Sociology and Spanish 2004 Northeastern Catholic Junior High School SUNY Fredonia College Ambassador Certifications Permanent Certification, Secondary Spanish and Inclusive Education, 2008. Interests Creating fun, interactive, and motivating lessons for the Spanish learner. Skills Strong interpersonal skills Smart board Notebook software Microsoft Office Photography editing and slide shows Additional Information SUNY Fredonia Women's Soccer Team captain. SUNY Fredonia College Ambassador | TEACHER |
IMPACT Highlights Level-headed under pressure
*65 wpm
*Microsoft Office efficient
*Kind Experience Impact October 2014 to February 2015 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires. Informed customers about sales and promotions in a friendly and engaging manner. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom to ensure product availability for customers. Listened to customer needs and preferences to provide accurate advice. Maintained visually appealing and effective displays for the entire store while also keeping the showroom clean and maintained neat and orderly product displays. Retrieved alternate items and sizes on request. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Delivered excellent customer service by greeting and immediately assisting each customer. Healthcare Specialist/Combat Medic March 2013 to December 2015 Company Name － City , State Provided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Rapidly assessed whether life threatening criteria was present and took immediate action. Initiated plans of care based on patient assessments. Completed all mandatory education and training classes. Interacted with patients, families, hospital staff and the general public. Evaluated patient care procedural changes for effectiveness. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Effective decision-maker in high-pressure environments. Frequently commended for maintaining the safety, respect and dignity of residents. Provided treatment within scope of practice as defined by state law. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Patrolled areas and allowed restricted area access for authorized personnel. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Educated patients about their treatments. Instructed patients and family members on proper discharge care. Tested patients' blood glucose levels. Evaluated terrain and recorded topographical information. Crew Member February 2015 to April 2015 Company Name － City , State Greeted all customers, recorded correct orders and performed cashiering duties including organizing register supplies. Effectively handled customer complaints and special requests, assessed customer needs and responded to questions, and worked with customer to resolve issues. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Cleaned restrooms, including scrubbing sinks, toilets, counter-tops and mirrors. Uncased new merchandise. Maintained a positive working relationship with fellow staff and management. Cleaned and straightened work area. Gathered and emptied trash and replaced liners Greeted all customers, recorded correct orders and performed cashiering duties. Bagged merchandise by following standard procedures. Hostess January 2016 Company Name － City , State Assisted co-workers in serving customers Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Gave suggestions on menu items and info on menu items in regards to customer's individual taste and any allergy concerns, and thanked customers Informed patrons of establishment specialties and features Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Located items requested by customers Communicated with customers regarding orders, comments, and complaints Observed diners to anticipate any additional needs and respond to requests Provided guests with menus Removed trays and stacked dishes for return to kitchen Responded to resident or guest complaints regarding food or service Answered questions about menu selections and made recommendations when requested. Skillfully anticipated and addressed guests' service needs. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Facilitated prompt and accurate seating and service of all guests. Recorded guest comments or complaints, referring customers to managers as necessary. Education High School Diploma : May 2013 Jonesboro High School － City , State AFJROTC Drill Team Commander and Logistics Personnel
*Orchestra
*Administrative Office Aide
*Chess Club Certifications CPR Certified
*Always willing to learn something new Skills Administrative, ambulance, Basic, CPR Certified, first aid, inventory, life support, Logistics, Microsoft Office, Office, Personnel, Fast learner, sales, statistics, tables, 65 wpm | HEALTHCARE |
CONSULTANT Summary Friendly and enthusiastic [Job Title] with [Number] years of specialization in [Type of Restaurant]. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Highlights Detail-oriented team player with strong leadership, advising, consulting and problem resolution skills. Offer valuable experience in sales and customer service, along with prospecting and account retention. Maintain excellent interpersonal communication, strategic and tactical problem solving skills. Excellence in Salesforce CRM, Microsoft Dynamics CRM and Microsoft Office suite. Proficient in Adobe suite. Accomplishments Dean's List for Academic Honors: Fall 1998 through Summer 2002 Experience 01/2015 - Current Company Name － City , State Consultant to transform business operations and to achieve business goals through use of DNB tools and CRM integration. Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets. Transformed business operations and contributed over $8M in revenue by FY13Q2 to achieve business goals. Consultant to transform business operations and to achieve business goals. Design, manage, and deploy complex, high-risk technical customer solutions from conception to production. 01/2011 - 01/2014 Company Name － City , State Senior Business Consultation Acquisitions New Business Acquisition and Consulting Led 24 x 7 operations amongst cross-functional teams. Resolved more than 2,000 network disruptions during our 2012 contract, resulting in decreased impact on customer revenues. Presented weekly reports to client executives, supported and managed the client relationship across a dynamic, high intensity environment with stringent SLAs while achieving timely implementation, adhering to budget constraints, and generating new business opportunities. Acquisition of new customers through inbound calls and chats, probing questions and value add of product suite. Knowledgeable of full product suite from sales and marketing tools to financial services and custom API integration. Hoover's, DNBi, FR, 01/2010 - 01/2011 Company Name － City , State Independent Agent Streamlined team operations and facilitated issue resolution to meet contract compliance metrics. Marketing AFLAC supplemental insurance products through outside sales and networking to generate accounts. Accountable for servicing new and existing payroll accounts and policyholders, along with nominating recruits. Consistently meet new business goals for individual direct accounts, group payroll and employee direct accounts. 01/2009 - 01/2010 Company Name － City , State Account Executive Presented over 300 test cases to the State of Connecticut, which established realistic expectations of project deliverables thereby strengthening the customer relationship while also achieving deadlines and exceeding targets. Sold Search Engine Marketing and Optimization services to businesses through face to face or phone presentations. Responsible for generating leads, maintaining CRM data, acquiring and servicing new business accounts. Repeatedly exceeded monthly goals by generating high levels of new clients along with excellent retention rates. 01/2008 - 01/2009 Company Name － City , State Owner / Publisher Concurrently planned, executed and deployed 27 critical client projects within a 6-month period while also actively managing 100+ pipeline client projects. Developed and successfully implemented a Concept to Production Life Cycle management enhancement solution. Oversee all facets of the publication including client relations, ad design, layout, distribution and pay processing. Took over entire business and turned around for print within two weeks by preserving and increasing advertisers. Created awareness in community and grew client base and relationships with thorough account management. 01/2007 - 01/2008 Company Name － City , State Sales and Marketing Director Exceeded customer expectations by clarifying project outcomes, summarizing HP's service performance data, and emphasizing benefits of service changes to customer. Created sales division and generated new clients through consistent, persistent prospecting and networking. Business consultant accountable for developing and launching small business video and online media division. Responsible for all aspects of projects, overseeing entire production process, and maintaining client relationships. API 01/2005 - 01/2008 Company Name － City , State Account Executive and Media Consultant Consultative outside sales position requiring organization, self-motivation and time management skills. Consistently achieved objectives for revenue generation through print, online and search engine advertising sales. Responsible for prospect generation, along with all aspects of account development and retention. Education 2002 St. Edward's University － City , State , US Bachelor of Arts : Communications St. Edward's University, Austin, TX 1998- 2002 Bachelor of Arts Degree in Communications with Specialty in Communication Studies: GPA 3.8 Presentations Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets Skills Sales, Marketing, Sales And, Operations, And Marketing, Api, Integration, Integrator, Budget, Financial Services, From Sales, Outside Sales, Account Executive, Search Engine, Account Development, Advertising, Advertising Sales, Sales Position, Time Management, Accountable For, Networking, Clients, Crm, Customer Relationship Management, Accounts And, Direct Accounts, Metrics, Payroll, Cases, Leads, Optimization, Search Engine Marketing, Test Cases, Account Management, Client Relations, Facets, Life Cycle, Pipeline, Publisher, Benefits, Business Consultant, Created Sales, Production Process, Prospecting, And Account, Customer Service, Detail-oriented, Dynamics, Dynamics Crm, In Sales, Microsoft Dynamics, Microsoft Dynamics Crm, Microsoft Office, Ms Office, Problem Resolution, Problem Solving, Public Relations, Receptionist, Retail Sales, Team Player, Business Operations, Solutions | CONSULTANT |
ASSISTANT PROJECT MANAGER/DESIGN BUILD CONSTRUCTION COORDINATOR Summary Highly motivated Civil Engineer with 16 years of experience working for one of North America's largest and most respected construction and engineering organizations with revenues of more than $11 billion and consistently ranking among the top five contractors by Engineering News-Record. My experience with Kiewit has prepared me to successfully plan and execute projects while promoting safety, quality, schedule, and cost performance. My career experience ranges from construction design coordinator on a multi billion dollar design build project, to on-site project engineering and project management for self-performing heavy civil construction work ranging from $545 million to $3.1 million dollars. Excellent communicator skilled in construction means and methods, cost controls, scheduling, claims analysis and contract administration. As the Field Engineer and Project Controls Manager on one of the largest design-build project in Maryland she manages approximately 1,000 WBS activities on a P6 schedule. Even after a six month delay in the award of the project the project will be substantially complete on the original completion date. Clara coordinates on a daily basis, incoming and outgoing correspondence, a cost loaded CPM, RFIs, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date. Highlights Hard Dollar Estimating Training Expedition Centric Viewpoint Constructware Accomplishments Sixteen years of experience working for one of North America's largest and most respected construction and engineering organizations. Responsible for the successful strategy, development and execution of time related impact analysis resulting in a $2.6 million net change to the contract. Even after a six month delay in the award of the project, the project was substantially complete on the original completion date. Responsible for the development and execution of a dirt flow impact analysis resulting in a $2 million net change to the contract. Developed a successful plan to rephase the bridge construction on a highly traveled weather-damaged interstate so that the traffic could be shifted onto the new construction prior to the winter season. Project controls Manager for all document control and as-built deliverables for over 200 miles of Fiber Optic Network Installation. Experience 09/2013 to Current Assistant Project Manager/Design Build Construction Coordinator Company Name － City , State 06/2011 to 09/2013 Project Contract Administration Manager Company Name － City , State Intercounty Connector-Segment B | $550 million | Maryland State Highway Administration (MDSHA) consisted of the construction of seven miles of new six-lane toll road. The work included 2.4 million cy of excavation, 1.7 million cy of embankment, 500,000 sy of new pavement section, 65,000 sy of MSE walls, over 80,000 LF of drainage, and 15 bridges totaling over 600,000 sf of deck with bridge spans reaching up to 207 lf. Evaluated and mitigated cost for both the owner and contractor when changes occurred to the design-build contract Negotiated change orders up to $2.6 million Oversaw project controls on one of the largest design-build projects in Maryland Managed approximately 1,000 WBS activities on a P6 schedule Coordinated incoming and outgoing correspondence, a cost loaded CPM, RFI's, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date 03/2008 to 06/2011 Structures Project Engineer Company Name － City , State I-95/I-495 Interchange at Telegraph Road | $256 million | VDOT consists of the recontruction of I-495 interchange at Telegraph Road in Alexandria. The work included 500,000 cy of excavation, 321,000 sf of new pavement, 39,000 lf of drainage, 400,000 sy of base and overlays, 23 retaining and MSE walls, 4 soundwalls, 11 AASHTO/Steel girder ramps/bridges totaling 380,000 sf of deck, 5 box culvert extensions. Overall direction, safety, quality, schedule, and cost performance of structural operations Planned and executed work procedures and coordinated various phases of construction for bridge widenings Designed all substructure and superstructure formwork for the multi-phased bridges Prepared job const projections, reviewed and approved pay estimates and invoices Procured and coordinated delivery for all structural materials Negotiated $2 million dollar net change to the project Oversaw project close out 08/2007 to 03/2008 Estimator Company Name － City , State 03/2007 to 03/2008 Structures Superintendent/Design Coordinator Company Name － City , State Design Build I-95 Widening and Reconstruction | $170 million | Florida Department of Transportation (FDOT) DISTRICT 5 consists of widening 10 miles of the existing I-95 four lane interstate highway to a six lane interstate highway in Brevard County FL. The work consisted of 15,000 lf of 18" concrete pile, 2,500 c of structures concrete, 2,900 lf of AASHTO girders, 50,000 lf of median storm drain pipe and 174,000 lf of underdrain. Overall excavation to embankment was in excess of 585,000 cy along with 435,000 sy of stabilization and 280,000 sy of optional base. Oversaw design coordination of 3 design build bridge widenings Developed best means and methods to construct this challenging project Supervised the construction of the bridge widenings and planned and executed work plans and coordinated the various phases of construction. 08/2004 to 03/2007 Structures Superintendent Company Name － City , State Western Beltway Project | $56.2 million | Florida Turnpike Authority consists of the construction of 7 AASHTO bridges, 2 bridge overpasses, 2 Signature soundwalls, 6 ramp toll facilities, 2 mainline toll plazas, grading of approximately 2.5M cy of dirt, asphalt paving, drainage, as well as electrical and signage work. Created 90 day and 3 week schedules for all structures operations Supervised the construction of the AASHTO bridges and signature walls with over 100,000 manhours accident free. Planned and executed all structural field operations 09/2001 to 12/2004 Stations Project Engineer Company Name － City , State Douglas Line Renovation Project | $351 million | Chicago Transit Authority consisted of the renovation of six elevated train stations, 2 at-grade stations and 5 miles of track. Oversight and coordination of 15 subcontractors on the architectural elements within the passenger stations Drafted subcontracts and material contracts for the project Responsible for the review and approval of pay estimates and invoices Quality Control over the final work product Prepared submittals and RFI's Procured permits from the City of Chicago Building Department Negotiated change orders 12/2002 to 08/2004 Structures Office/Field Engineer Company Name － City , State Dublin I-16 | $10.1 million | Georgia Department of Transportation (GDOT) 08/2000 to 09/2001 Field Superintendent/Project Controls Manager Company Name － City , State Level 3 Communications Fiber Optic Network Project | $41.5 million | Level3 Installation from Atlanta, GA to Birmingham, AL Coordinated and scheduled subcontractor operations for trenching, directional boring, and equipment installation for over 150 miles Prepared weekly construction status reports Acting client representative for private property acquisitions and obtaining easements Verification of installed quantities for invoice approval and payment; equipment purchase and coordination of delivery for on time installation Managed all document control and as-built turnover to the client for the entire project from Florida to North Carolina 08/1999 to 08/2000 Field Engineer Company Name － City , State Howard Street Track Reconstruction | $3.1 million | City of Baltimore Light Rail and O'Donnell Street Viaduct | $10.3 million | Maryland Department of Transportation. On site quality control inspection for the horizontal vertical rail alignment Production of progress updates for the client Quality Control and oversight of self perform crews pouring bridge decks Education 1999 B.S : Civil Engineering University of Kentucky － City , State , US Civil Engineering Clara Newsom Assistant Project Manager Skills bridges, contracts, delivery, direction, Engineer, framing, HVAC, lighting, managing, materials, access, 3.1, Network Installation, painting, plumbing, procurement, project plans, quality, quality control, safety, sound, supervising, supervision, Transportation, Type III, Type II, utilities | CONSTRUCTION |
SALES ASSOCIATE Summary Actively seeking a Full Time position in Technology within an organization utilizing my skillset and innovation to grow in a success driven atmosphere. Highlights Win10, 8, 7, Vista, XP, Server 2013, ipad, tablets
Hardware: PC Setup/Configuration/Integration/ Printers, Monitors, Routers, Scanners, Cables
Software: IE 10,9,MS Suite, Adobe Reader, Firefox, Mozilla, Wi-Fi Experience Sales Associate Nov 2011 to Current Company Name － City , State Interact and assist customers, co-workers, Loss Prevention and Management, take direction from supervisor on assigned tasks and notify upon completion, notify Loss Prevention of suspicious activity and safety hazards, answer phone, provide customer service on sales floor while assisting with recovery. Materials Handler Jun 2008 to Mar 2009 Company Name － City , State Extract parts from inventory for kits to be assembled on production floor, audits, notify supervisor of completed tasks, data entry, technical support. Mailroom Clerk Oct 2007 to Feb 2008 Company Name － City , State Process incoming/outgoing mail via electronic processor, distribute interoffice mail, retrieve files for underwriter department, follow up with supervisor with updates on progress, faxing, copying,. Warehouse Clerk Dec 2006 to Oct 2007 Company Name － City , State Assist shipping manager prepare outgoing orders, assist supervisor verify incoming supplies from receiving dock and replenish back into inventory, record new inventory counts and follow up with supervisor to keep records accurate, replenish supplies to production floor for assembly, place supply orders via purchasing manager, distribute interoffice mail. Education AS , Network Engineering 2017 Moorpark College Network Engineering AS , Computer Information Systems 2007 Moorpark College Computer Information Systems 1994 Simi Valley High School Graduate Skills Adobe, Cables, Hardware, copying, customer service, data entry, direction, faxing, IE, inventory, Loss Prevention, mail, Win, Monitors, PC Setup, Printers, progress, purchasing, receiving, Routers, safety, sales, Scanners, shipping, supervisor, technical support, phone, underwriter, Vista | SALES |
EDITORIAL ASSISTANT Summary Focused Journalist successful in developing feature articles, short stories, editorial pieces and broadcast
scripts. Strong technical command of the English language and familiarity with a wide range of writing
styles. Committed to maintaining journalistic excellence and integrity. Skills Proficient with video editing software: Final Cut Pro and Edius. Desktop Publishing Software: Photoshop, Illustrator, HTML Photojournalism and videography Copy editing and proofreading Managing skills: advanced problem-solving, great organizational skills. Experience Editorial Assistant 08/2017 Company Name City , State Head of submissions department. Act as the first point of contact for author's questions, concerns ect. during the submission process. Update and maintain company's database. Review samples to determine if suitable for publication. Production Assistant 01/2017 to 08/2017 Company Name City , State Provided video production and digitization services to faculty, staff, and departments at The University of Tennessee. Intern 01/2016 to 06/2016 Company Name City , State Contributed articles and photos to Sydney local magazine Peninsula and Northshore Living. Intern Reporter 08/2015 to 12/2015 Company Name City , State Captured visual content and edited general assignment stories to be shown on air. Gathered and verified factual information regarding stories through interviews, observation and research. Columnist 08/2013 to 12/2016 Company Name City , State Published weekly op-ed in school newspaper titled School of Sarcasm. Topics covered campus life. Received highest readership for three consecutive years. Freelance Writer 08/2014 to Current Company Name City , State Wrote unique articles for Wojdylo media, pertaining to social media advancements. Deejay 01/2014 to 06/2014 Company Name City , State Presented local news on campus public radio. Organized playlists for radio and announced song titles. Education and Training Bachelor of Science : Journalism 2017 The University of Tennessee City , State
Bachelor of Science in Communication and Information with a major in
Journalism and Electronic Media and a minor in English.
Activities and Honors Selected to participate in College of
Communication and Information Global
Scholars Study Abroad Program in Sydney, Australia for
Spring 2016. | DIGITAL-MEDIA |
REALTOR Professional Summary Motivated real estate professional with 16 years of experience. Versed in all aspects of real estate, time management, negotiation, conflict resolution, property management, asset and portfolio management and administrative functions. Core Qualifications UT Real Estate License Accredited Buyer Representative REO and Foreclosures Traditional Real Estate Short Sales Asset Management Title and Escrow Leadership Conflict Management Negotiation Experience 10/1999 to Current Realtor Company Name － City , State Manage the entire process of selling real estate. Minimized losses on foreclosures through analysis, management, marketing and liquidation of real estate owned properties by clients and investors. Evaluated economics of the property (including BPO and appraisal analysis) for month-end figures and the best marketing disposition plans. Prepare listings, sales contracts, counter-offers for negotiation with the banks Negotiated seller's deficiencies to be waived with financial institutions and other's who had a vested monetary interest in the property. Provided marketing direction to brokers and monitored the performance of outside agents. Evaluate preforeclosure BPOs and appraisals to assist in bidding and buydown analysis. Communicate with clients to understand their property needs and preferences. Negotiate contracts on behalf of clients. Ensure that the legal formalities are completed prior to closing dates 04/2014 to 12/2015 In-House Realtor Company Name － City , State Buyer's Agent for Restore Utah Successfully negotiated and closed 55 MLS transactions during my one year contract. Identified long term value in properties. Prepared documents such as representation contracts, purchase contracts and estimated settlement statements. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Monitored multiple databases to keep track of all company inventory. 07/2007 to 06/2011 Sr. REO Asset Manager Company Name － City , State Effectively managed the marketing of REO assets according to a specific time lines while focusing on lowering loss severity. Monitored the eviction process & negotiated cash-for-keys with occupants. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Supervised brokers to ensure that properties were being marketed according to client standards. Managed third party vendors and obtained bids, overseeing repairs and maintaining properties. Negotiated contracts based on the best interests of clients. Met all monthly and quarterly sales goals. 02/2005 to 08/2006 Tax Research Analyst Company Name － City , State Produced tax reports for builders and title companies. Extensive file management and maintenance. Performed tax research including the research of all 1915 and 1972 Act Bonds including Mello-Roos tax assessments for the state of California Delivered tax reports on time per clients and customer time constraints. 05/2003 to 11/2003 Licensed Title and Escrow Officer Company Name － City , State Actively communicated and assisted realtors, mortgage bankers, and loan officers with real estate transactions of all types. Maintained connections with sellers and buyers, financial institutions, homeowner's associations and other institutions that had vested interest in the properties. Prorated fees such as real property taxes, per the contract, and prepared the settlement statements and loan documents. Reviewed documents ensuring all conditions and legal requirements were fulfilled. Coordinated in-house and outside closings. 08/1999 to 05/2003 Realtor / BPO Specialist / Accredited Buyer's Specialist Company Name － City , State Negotiated, facilitated and managed real estate transactions. Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area. Developed and maintained a list of properties suited to different needs and budgets. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. Negotiated contracts on behalf of clients. Guided clients from beginning to end of the home buying process in choosing the right property. Extensive file management and document imaging. Performed all property evaluations for banks, relocation and asset management companies. Education 2003 Escrow License : Title and Escrow DW Moore － City , State 1999 Real Estate License : Real Estate Stringham Real Estate School － City , State Professional Affiliations National Association of Realtors Utah Association of Realtors Skills Asset Management, Administrative, Client Relations, Computer Proficient, Conflict Management, Contract Negotiation, Digital Photography, File Management, Marketing, Microsoft Office, Organizational Skills, Problem Solving, Property Management, Real Estate and Tax Research, Sales Software: Sales Force, Social Media | BPO |
HR COORDINATOR Summary To obtain a Human Resources Generalist position that will fully utilize my extensive background and in HR, including experience in onboarding, payroll, benefits and compensation, HR policies and training and development Human Resources Skills Payroll · Benefits Administration · Employment Law · FMLA/ADA/EEO/WC · HR Policies
& Procedures · Staffing & Retention· Employee Relations · HR
Program/Project Management · Orientation
& On-Boarding · HRIS
Technologies · Training &
Development· Performance
Management Professional Experience HR Coordinator 12/2015 to Current Company Name City , State Process bi-weekly benefits deduction for payroll
on time in Fidelity payroll system and answered employee's questions
regarding timesheet, leave, and pay questions. Worked with senior-level management to create fair
training and development policy. Administered training and educational assistance
program and application. Monitor educational reimbursement process. Provided training and development to corporate managers Key person in completing and submitting form
1095 and 1094 for Affordable Care Act (ACA) reporting requirement. Researched,
attended webinars and kept open communication with vendor during the ACA compliance
process. Managed and administered Family Medical Leave
(FMLA) and Disability (ADA) program, including keeping track of the status
changes to ensure both employee and company is in compliance. Administered Paid
Time Off (PTO) donation program for employees on FMLA. Ensured full compliance of worker's
compensation. Managed, supervised, and reported all Worker's Compensation cases
and follow up with Worker's Comp vendor on each case until they close. Educated
and advised employees on worker's comp. Trained manager on the reporting process
for any workplace-related injury cases. Performed OSHA survey and report. Administered benefits for all benefit-eligible
employees. Actively participated and involved with yearly benefits open
enrollment by personally visiting employees on client's site to deliver new
plan year's benefits information. Sent out 401K notification to employees. Instrumental in the entire onboarding process. Conduct
and present new hire orientation on a weekly basis. Sent out offer letter and employment
agreement Performed background check on corporate hires and advised HR Director
on the results. Process E-verify for all new hires. Addressed inquiries from
employees and management regarding new-hire activity. Provide support to employees
in-person, over the phone, and through e-mails. Solved and assisted management in
multiple employee-related issues. Main person for managing and maintaining Flexible
Spending Account (FSA) benefits including health, dependent care, transit, and
parking In charge of maintaining benefit enrollments on Kelly website. Lead person for monitoring and maintaining
company's Learning Management System – BizLibrary. Using BizLibrary to conduct annual
compliance training course to approximately 500 employees and generating weekly
training completion report. Played a key role in annual performance review
process. Maintained and trained managers on the performance management system –
Halogen. Assisted employees with technical issues using Halogen and how to fill
out the review form. Ensuring successful implementation of new HRIS
system, Del-Tek by testing out multiple HR-related functions and compile HR
forms and documents for the Del-Tek system. Reviewed federal, state, and local employment
law to confirm and enforce company compliance. Ensure clear communication with
benefits and business vendors when there is a change. HR/Payroll Coordinator 07/2015 to 12/2015 Company Name City , State Specialize in payroll-related task, issues, and wage compliance Maintain and process weekly payroll, manual checks, and commissions on ADP system for three dealership locations Process employment verification requests Set up new employees and terminations using Applicant One, ADP and Reynolds Update and verify I-9 forms Assist with worker's compensation Process wage garnishments and child supports Process onboarding documents Answer employee's questions on policy, payroll, benefits, and wage deductions. Human Resources Communications Executive 04/2012 to 02/2012 Company Name City Organized monthly New Executives Orientation (Onboarding) Program Interviewed employees, prepared speeches and write-ups for internal activities Wrote, edited and prepared 90% of write-ups in the internal newsletter on time Increased the edition of Resort Living newsletter frequency from bi-monthly to monthly Assisted in organizing company's biggest internal annual event for 13,000 employees. Human Resources Executive Secretary 02/2011 to 04/2012 Company Name City Organized and managed Human Resources department's events and meetings Created and managed the Senior Vice President of HR and Legal's calendar and meetings Prepared minutes for the department's monthly meeting Assisted in preparing department's Standard Operating Procedure manual Assisted with HR admin works as required Ordered and controlled the office supplies. HRIS and Software Skills Advance in administering employer website for Halogen, Fidelity (payroll and 401k), Kelly, Discovery Benefits and PCR applicant tracking system Intermediate knowledge in Applicant One, ADP, Del-Tek and Reynolds Advance knowledge of Microsoft PowerPoint, Excel, and Words Beginner knowledge of Microsoft Access Beginner knowledge in Content Management System (CMS) Accomplishments Revamped the orientation process for all new hires that will be implemented company-wide. Ensured department's functionality and dependability by performing multiple additional department's tasks seamlessly during a rough transition period. Fostered an open communication and teamwork environment by working with multiple departments, and team members when working on a project. Was noted as a team player by teammates and supervisor. Worked with upper management to revise and create new training application form, policy, and procedure. Created offer letter and employment agreement templates for the company and assisted in revising employee's 60-day check-in form and policy Education Bachelor of Science : Management George Mason University City , State Management 3.84 Excellence in Major and Magna Cum Laude
Related coursework: Teamwork, Intro to HR, Advance HR, and Honors Seminar in Leadership Associates of Arts and Science Degree : Business Administration Lord Fairfax Community College City , State Business Administration 3.77 Magna Cum Laude Languages Speak fluently in English, Chinese (Mandarin and Cantonese), Malay Membership, Trainings, and Certificates Member of Society for Human Resources Management (SHRM) 04/2015 to Current Essentials of HR Seminar 04/2016 Form I-9 and E-Verify by SHRM 02/2016 Certificate of Excellence in the Major of Management 05/2015 Presentation skills training through Knowledge Sharing Sessions, Malaysia 09/2012 Corporate Grooming and Business Etiquette Training, Malaysia 03/2012 Malaysia Leadership Conference, Washington D.C. 12/2011 | HR |
TEACHER Summary Kind and compassionate Elementary and Middle School Teacher dedicated to creating an atmosphere that is stimulating and
encouraging to all students. Experience 02/2016 to Current Teacher Company Name － City , State 5th Grade STEM; K, 1st, 2nd, 3rd Grade Horizon Science; Library Grades Pre-K - Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as discussions and demonstrations. Utilized technology during lessons (e.g.SMARTboard), to create interactive learning experiences and target visual
learners. Set and communicated ground rules for the classroom based on respect and personal responsibility. Kept student motivated, focused and excited to learn by utilizing hands-on activities that relate to real-world
experiences. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Created lesson plans in accordance with Common Core and Science Scope and Sequence Standards. Differentiated instruction according to student ability and skill level. Established clear objectives for all lessons, units and projects. Created hands on activities for students to gain a better understanding of the lesson and teaching point. Provided small group instruction to individuals who need extra support. Orchestrated Open Access Library every Tuesday after school. Maintained library and library duties. Created and ordered books for school library and classroom teachers from school budget. 09/2013 to 06/2016 Teacher Company Name － City , State 2nd, 4th(Science), 5th(Science, Math and ELA), 6th(Math), 7th(Math and ELA), 8th (Math) Implemented and taught lessons based on the Common Core State Standards in ELA, Math, Social Studies, and
Science. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Used the positive reinforcement method to redirect poor behavior. Provided one on one assistance to those students who needed extra support. Worked with fellow employees on lesson strategies, fund raisers, and school assemblies. Employed effective reading lessons using the five pillars of reading: vocabulary, comprehension, phonemic
awareness, fluency, and phonics. Implemented effective classroom management strategies. Provided small group instruction to individuals who need extra support. Successful at keeping communication with parents/guardians, by keeping a friendly manner, and being open to any
questions or concerns. Improved students' reading levels through guided reading groups and whole group instruction. Worked with fellow teachers to discuss lesson strategies that would most benefit students. Reflected on teaching practice to improve teaching techniques and continue to become a better educator. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Differentiated instruction according to student ability and skill level. Taught students to exercise problem solving methodology and techniques during tests. Served on various committees and projects including Veteran's Day, Thanksgiving Food Drive, and Volleyball Club. Education and Training January 2013 BACHELOR OF ARTS College of Staten Island － State MASTER OF SCIENCE : SPECIAL EDUCATION Touro College － City , State SPECIAL EDUCATION Certifications New York State Teaching Certificate in General and Differentiated instruction specialist
Special Childhood Education (1-6) Organizational development knowledge
Students with Disabilities Test - Passed Licensed Pending Curriculum development
Lesson planning expertise Flexible and adaptive Skills academic, budget, coaching, conferences, Curriculum development, educator, instruction, Lesson planning, lesson plans, Math, Access, Organizational development, problem solving, progress, reading, teacher, Teaching | TEACHER |
ASSOCIATE TEACHER Accomplishments Bachelor of Science in Management and Business The Marshall Award 2007 The Barbara Hume Memorial Award 2011 Coach's Award 2007 The Rev. B.W. "Pete" Woodward, Jr. Prize 2010 Coached Hunter Forward, Kristen Markoe, CUNYAC Player of the Year Experience Company Name January 2014 to January 2015 Associate Teacher City , State aintain safe classroom setting while fostering a positive and engaging learning environment M * a g Develop daily lesson plans for 5 nd 6 rade Reason and Rhetoric th th Teach students weekly vocabulary words and writing techniques using nonfiction articles Led and guide students in classroom discussions Lead cocurricular programs such as: recess, lunch, and study hall Closely monitor the academic and social lives of seventh grade boys Company Name January 2012 to January 2014 Head Coach, Girls' Varsity Basketball City , State anage recruitment and enrollment of prospective students from the New England area, New York, Montreal, New Jersey, M Philadelphia, Maryland, Chicago, Virginia, and Florida Develop contacts with feeder schools, sports programs, coaches, and educational consultants Act as the athletic liaison for the admission office Attend regional and national admission events to attract prospective students and families Coordinate and manage daily tour guides for prospective families and arrange for coaches to meet prospective students Interview and evaluate prospective students for admission Assist in the planning and execution of Holderness School's Fall Open House and Spring Second Visits for over 100 accepted students Help manage the Holderness Social Media websites (i.e. Facebook, Twitter, YouTube) Assisted in the development and implementation of the strategic plan to increase the number of applicants on a 1 year, 3 year, and 5 year span Developed strategies to attract mission appropriate students Collected the documents required necessary to make a decision on applicants Assisted in the admission publication Assisted in increasing full pay boarding students (15%), female applicants (18%), freshman applicants (20%), and domestic diversity (15%) anaged all aspects of the Girls' Basketball program, competing in the Lakes Region league and (NEPSAC) New England Prep School M Athletic Council. Attended regional and national AAU tournaments to identify, evaluate, and recruit studentathletes (such as: Deep South Classic, Commotion by the Ocean, Gym Rats, etc.) Coordinated daily practice plans to enhance successful learning and performance outcomes for both varsity and junior varsity teams Invited and scheduled scrimmage games among AAU programs in order to increase the school's awareness athletically Developed scouting reports and game plan of the opposition for studentathletes in order to create successful results Collaborated with Strength and Conditioning coach to develop a health and wellness program Performed end of the season evaluations with coaches and players Assisted student athletes and the college counseling office in the college recruitment process Coached Skidmore Forward Migle Vilunate, a member of the Liberty League AllRookie team Organized endoftheyear team dinner and individual awards Provided individual skill development program during the season and Postseason Coordinated travel to and from opposing schools for both teams Collaborated with Athletic Director to manage the team's budget and fundraising initiatives * ember of the Women's Basketball Coaches Association (WBCA) M Company Name January 2011 to January 2012 Student Assistant Coach, Men's Basketball City , State Conducted comprehensive on and off campus recruiting; attended regional tournaments/camp Attended games and review film of opponent's games; develop scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes Supervised student manager and practice players Instructed guard play, creating performance drills and individualized instruction * anaged exchange of game film for nonconference and conference opponents M * anaged academic progress of studentathletes, as assigned by head coach M * anaged outreach to constituents (parents, fans, coaches, alumni, etc.) M Assisted in coordination of team travel arrangements, housing, and meals for studentathletes Coordinated community service activities between the studentathletes and local community Coached three AllLeague players and one AllRookie team player Conducted comprehensive on and off campus recruiting; attended regional tournaments/camps Attended and scouted opponent games and review film; developed scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes * orked with post players, creating performance drills and individualized instruction W Helped lead Thoroughbreds to 1610 record and Liberty League Tournament berth Attended and scouted opponent games and reviewed film; developed scouting reports and recommendations Education Skidmore College 2007 Bachelor of Science : Management and Business City , State , US Skidmore College, Saratoga Springs, NY, May 2011 Holderness School, Plymouth, NH, June 2007 Concordia University Master : Coaching and Athletic Administration City , State , US Concordia University, Irvine, CA, May 2015 Master in Coaching and Athletic Administration Professional Affiliations University of Rochester Boys' Basketball Camp (League Commissioner) Skills Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award | TEACHER |
PUBLIC RELATIONS MANAGER Highlights Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Adobe Photoshop, Adobe Illustrator, WordPress, Salesforce, MailChimp and Basecamp. Experience 08/2014 to Current Public Relations Manager Brother Grand is a California based duo that blends psychedelic-folk rock with a twist of film-score soul. Manage media relations with local and national press, create press releases, invite and host press to events. Create marketing materials, such as press one-sheet, social network flyers and monthly newsletter. Run national tour campaign; includes booking, social network promotion and media outreach. Team Giselle. 10/2010 to Current Marketing Director Team Giselle consists of a large group of Giselle Ayala's friends who have banded together to help in her battle with cancer. The team raises funds through a variety of events all put together by volunteers. Create and execute marketing plan for annual series of fundraising events (cancer benefits). Manage marketing sites, such as Resident Advisor, Nitevibe, SF Gate, SF Station, Facebook, GoFundMe.com, 32auctions.com, etc. Project lead for fundraising events - run weekly meetings, manage staff, serve as onsite coordinator, and drive all projects to completion. Develop talent lineup (bands and DJs), manage all sound logistics, and work with venue management. Creative and content management - work with designers to create event specific flyers (print and digital) and t-shirts, as well as develop copy for promotional items (websites, flyers, etc.). Manage street team, work with local radio and TV stations for on-air promos. Developed monthly newsletter to communicate monetary goals, health/treatment status and upcoming events, as well as healthy (vegan) recipes for Team Giselle community. 02/2008 to Current Public Relations & Marketing Manager Company Name － City , State Bay Area native with over 7 years' experience in public relations and marketing, specializing in B2B technology, specifically video/television advertising. Experience with company rebrands, website overhauls, international expansion campaigns, and crisis communication. BlackArrow provides advertising and data solutions for next generation TV. The marketing team handles all public relations, corporate, partner, and product marketing, reporting directly to CEO. Notable projects include company rebrand, website overhaul and international expansion campaign. Actively engage, cultivate and maintain global media relationships, manage speakerships, webinars and thought leadership pieces. Create press releases and supporting documents, receive necessary approvals from key stakeholders, round up press for briefings and push release on the wire and social networks. Create and execute annual marketing plan, including crafting of high level messaging and managing the marketing budget. Research, plan and execute all corporate events - trade shows, conferences, and internal events. Specifically, two major conferences with 12k+ in attendance; national and international. Create demo material, show messaging, and briefs for internal teams and press. Work with technology partners to develop joint marketing materials, such as press releases, data sheets, event sponsorships, and speaking opportunities. Manage corporate website, blog, and social network sites - write copy for sites, create graphics, and maintain website with up to date material such as events, news and product releases. Curate and distribute daily news from industry briefs to internal governance team, PR firm and social network sites. Manage creative agencies, PR firms and bi-coastal executive assistants. Brother Grand. Education 2012 De Anza College, Marketing Management Certificate 2005 Associates : Art San Jose City College Art Interests Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading. Additional Information HONORS & AWARDS Leading Lights Finalist - Company of the Year", Light Reading, November 2012 OnMedia Top 100 Private Companies", AlwaysOn Media, February 2013 Best in Class - Advertising Website", Interactive Media Council, August 2013 100 Companies that Matter Most in Online Video", Streaming Media, October 2014 INTERESTS Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading. Skills Adobe Illustrator, Adobe Photoshop, advertising, B2B, benefits, budget, bi, cancer, com, conferences, content management, film, fundraising, funds, graphics, leadership, logistics, managing, marketing plan, marketing, Marketing Management, marketing materials, media relations, meetings, messaging, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, network, networks, newsletter, next, press, press releases, PR, product marketing, Project lead, promotion, public relations, speaking, radio, reporting, Research, sound, TV, television, trade shows, video, website, websites | PUBLIC-RELATIONS |
WEB DEVELOPMENT COORDINATOR Highlights Adobe Photoshop, Acrobat, Dreamweaver
*Content Management Systems (CMS)
*MS Office (Word, Excel, PowerPoint, Outlook)
*Quark Xpress, Interactive Designer Accomplishments National conference presenter, Health Care Internet Conference: Leading the Digital Transformation, Nov. 2014 National conference presenter, Health Care Marketing and Physician Strategies Summit, May 2014 Interactive Media Awards (IMA) Best in Class Award for CentraCare web site, 2013 Graduate, St. Cloud Area Chamber of Commerce Leadership Development Program, 2007 Producer credit for 1999 Telly Award-winning and Aegis Award-winning video project, "Renae's Story" Writer/creative director/producer credits for four Healthcare Marketing Report Advertising Awards (national competition), 1999-2000 Writer/producer credits for six Lake Superior Ad Club (American Advertising Federation) Citations of Excellence, 1995-97. Experience 01/2012 to Current Web Development Coordinator Company Name － City , State Direct the strategic development of CentraCare Health web properties Consistently deliver a rewarding user experience (UX) with web-based content, services and features Develop social media strategies and manage content assets on social platforms Actively monitor, evaluate and report on web analytics; assess successful measures and implement changes Collaborate with executives, leadership and staff to achieve best in class digital content and services Spearhead efforts to launch a consumer-focused, health and wellness blog Implement new online features to promote physicians and medical staff Create educational materials and conduct software training for staff Manage, inspire and motivate web department staff on ongoing enhancements to our digital footprint. 01/2000 to 01/2012 Web Marketing Specialist Company Name － City , State Directed and implemented health system web initiatives Built and maintained close relationships with health system leaders/stakeholders on web-related projects Evaluated and recommended content and features for health system web site Measured and increased web site traffic Successfully managed development and guided the launch of key consumer-focused web features, including online appointment requests, prescription refills and bill payment Acted on executive leadership's goal to be transparent with our quality and pricing data, and became the first in Minnesota to publish this data on our web site. 01/1997 to 01/2000 Marketing Specialist Company Name － City , State Developed, implemented and evaluated integrated marketing and advertising strategies for the hospital and key departments/product lines. Managed and directed marketing efforts, special events, educational programs and other promotional activities. 01/1996 to 01/1997 Special Events & Promotions Coordinator Company Name － City , State Developed and coordinated special events and promotions for agency clients. Prepared marketing proposals and budgets. Managed and coordinated creative department projects and production efforts. 01/1994 to 01/1996 Associate Creative Director Company Name － City , State Developed targeted marketing strategies and creative direction for agency clients. Managed and coordinated production efforts. Provided award-winning copywriting for ad campaigns, articles, promotional brochures, newsletters and targeted campaign materials for agency clients. 01/1993 Sales Consultant Company Name － City , State Promoted, sold and increased market share of national product lines distributed by the company. Coordinated educational and trade show events. Served as a liaison between product manufacturers and customers. Education 1997 Master of Arts degree : Communicating Arts mass communications University of Wisconsin-Superior － State GPA: GPA: 3.9 Communicating Arts mass communications GPA: 3.9 1992 Bachelor of Science : Mass Communications broadcast and international studies Bemidji State University － City , State GPA: Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Mass Communications broadcast and international studies Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Professional Affiliations Talented digital content manager with more than 20 years of experience and success across the marketing and communications discipline. Highly skilled in web content development, SEO, web analytics, emerging media and digital marketing, as well as traditional marketing and communications strategies. Proven leader in connecting key audiences to desired products, services and information. Keen understanding of health care industry operations and practices. Skills Acrobat, Dreamweaver, Adobe Photoshop, ad, advertising, Agile, agency, brochures, Budget management, budgets, CMS, content, Content Management, copywriting, creative direction, clients, data analysis, Detail-oriented, E-business, educational materials, educational programs, e-mail, special events, features, UX, Leadership, marketing strategies, marketing, market, materials, Media planning, Excel, MS Office, Outlook, PowerPoint, Word, negotiator, newsletters, prescription refills, pricing, project management, proposals, purchasing, quality, Quark Xpress, Research, software training, Strategic development, Vendor relations, web site, articles | PUBLIC-RELATIONS |
MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II Objective Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company. Experience February 2015 to Current Company Name City , State Mortgage Banking Default Operations Specialist II Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing "specialty flags" Facilitate the gathering of underwriting documents for both pre and post underwriting decision making Responsible for conducting research on mortgage files currently in litigation Present results to management with issues and potential risks identified Receives decision/results from underwriting and QC review and process according to decision Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA) Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management. May 2014 to Current Company Name City , State Audio-Visual Technician Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist Coordinate and/or assist technical crews at various sites Work with inventory control to ensure complete equipment coverage for clients are established Operates multi-media equipment Responsible for all technical labor of production, ensuring picture, sound, and quality Performs maintenance of audio-visual equipment Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud Build strong relationships with future and current clients to promote services of PSAV. May 2013 to October 2013 Company Name City , State Closing Specialist I Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files Processed and preformed quality checks on all documents from lenders and attorneys for accuracy Ensured each state guideline in reference to closing instructions were followed Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies Prepared title company closing documents in timely and professional manner Worked to build strong partnerships with local lenders, realtors, and attorneys Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met. July 2009 to January 2011 Company Name City , State Corporate Trainer Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience. Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals. Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs. Conduct Train-the-Trainer forum for new programs. Facilitate training classes as needed. January 2011 to January 2012 Company Name City , State Mortgage Loan Processor II Act as a liaison between the borrower and the Investor requesting doc within a timely manner Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC) Manage a daily pipeline of 60 to 80 loans. Develop reporting for projected workflow daily January 2012 to May 2013 Company Name City , State Manager, Customer Service Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims Coached new Hires Conducted On the Job Training for associates Assisted homeowners with general questions and servicing of their mortgage and home equity loans Created procedures for servicing and Foreclosure guidelines. October 2006 to October 2008 Company Name City , State Team Leader Provided superior customer service while managing multiple projects. Provided Help Desk solution. Resolved all customer complaints to ensure the utmost customer service. Trouble shoot IP address for VOIP. January 2006 to January 2008 Company Name City , State Operations Assistant Assisted with preventative maintenance for security. Troubleshooted and repaired Hardware and Software issue. Reviewed surveys from quality assurance. January 2005 to January 2006 Company Name City , State Quality Assist Accurately measured vinyl siding. Trained new employees on proper work ethics. Assisted in quality control ensuring a higher quality product for clients. Education present University of North Texas City , State 2008 Remington College City , State Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major Skills Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow | BANKING |
VICTIM ADVOCATE Summary Highly motivating, detail-oriented, and adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Possessing a strong background in the criminal justice field, excellent organizational and analytical skills, extensive experience managing heavy case loads, working closely with social services and criminal justice agencies and program management.Well-rounded professional experienced in applying principles of psychology to personnel handling, administration, management and marketing problems. Extensive knowledge of human and industry behavior and performance, mental processes and assessment methods.Energetic [Job Title] successful in program development, implementation and management, as well as community outreach for mission-oriented organizations. Highlights Problem solving expertise Time management MS Office proficiency Case planning Aware of legal and ethical standards Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Experience performing assessments Interpersonal, oral, and written communication skills Trauma-informed therapy Attentive listener Empathetic Detail-oriented Strategic planner Self-starter Meticulous attention to detail Results-oriented Self-directed Data collection and analysis Exceptional organizational skills Accomplishments Data Organization Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Increased office organization by developing more efficient filing system and customer database protocols. Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system. Managed a caseload of more than [Number] clients at any given time. Experience Victim Advocate 03/2014 to Current Company Name City , State Created, organized and maintained files, daily case notes and electronic databases. Organized office schedules and maintained relationships with necessary agency contacts. Completed statistical analysis by developing, updating and maintaining statistical and related records and reports. Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources Maintained a problem-solving, solution-oriented attitude in all aspects of work Determined whether clients should be counseled or referred to other specialists Asked questions that helped clients identify their feelings and behaviors Assessed patients for risk of suicide attempts Provided assessments, counseling, and case management services to youth and families Conferred with clients to discuss their options and goals Conducted regular assessments and adhered to documentation processes and procedures Counseled individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care Referred clients to other support services as needed such as medical, housing, social services, employment services and legal Provided the client with tools to better manage emotions and address any anger management issues if present Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Built positive rapport with law enforcement officers, court officials and community service agencies. Collected information about clients, using techniques such as testing, interviewing, discussion, and observation Analyzed information from police reports and client intakes to assess clients' abilities, needs, and eligibility for services Effectively managed work in a limited work environment serving a large multi-cultural community, working collaboratively with judicial officers, attorneys, court case managers, and other probation officers Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Updated departmental standard operating procedures and database to accurately reflect the current practices. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Created databases and spreadsheets to improve inventory management and reporting accuracy. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Residential Advocate 06/2012 to 05/2013 Company Name City , State Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services. Oversaw a 24-hour hotline for victims of domestic violence and sexual assault. Guided victims by providing case-related medical and legal information. Counseled victims, families, and significant others. Designed and distributed training flyers to recruit volunteers for the agency's sexual and domestic violence advocacy programs. Assisted supervisor by managing volunteers, setting up trainings and monthly meetings. Managed victim case files, following state and agency guidelines. Assisted with office procedures pertinent to the operations of the program. Generated monthly and quarterly reports for the agency to be used for grant writing and training purposes. Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services. Oversaw a 24-hour hotline for victims of domestic violence and sexual assault. Referred clients to resources in the community that met their needs over a crisis hotline and in a residential program. Conducted follow up calls and scheduled appointments for clients. Surveyed surveillance cameras to ensure the safety of the clients residing in the domestic violence shelter. Facilitated workshops that educated residents about parenting, financial literacy, self-sufficiency, legal rights and processes, and adjusting to communal living. Deli Clerk 05/2010 to 05/2012 Company Name City , State Frequently switched between positions as Deli Clerk and Cold Food prep to support changing needs of large retailer. Ensured minimal product shrink and coordinated secondary usage of product Prepared a variety of foods according to customers' orders or supervisors' instructions Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared food items such as sandwiches, salads, soups, and beverages Completed closing duties, including restocking items and closing out the cash drawer. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Maintained neat and attractive bakery food cases. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Frequently switched between positions as Fountain, Server, and Dishwasher to support changing needs of large industrial kitchen. Consistently adhered to quality expectations and standards. Checked in deliveries and signed off on products received. Correctly received orders, processed payments and responded appropriately to guest concerns. Served orders to customers at windows, counters and tables. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Maintained friendly and professional customer interactions. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Communicated with customers regarding orders, comments, and complaints Complied with scheduled kitchen sanitation and ensured all standards and practices were met Ensured first-in-first-out system with all ingredients labeled and stored properly VOLUNTEER KENNELL ATTENDANT 03/2008 to 08/2008 Company Name City , State Adhered to high standards of safety, cleanliness and professionalism. Monitored animals' recovering from surgery and notified veterinarians of any changes. Promoted skin and coat health through regular grooming. Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options. Talked to animals to soothe them and familiarize them with the human voice. Walked [Number] dogs each day, responding to each dog's individual needs while keeping an eye on the whole group. Fed and watered [Number] animals each day. Observed general shelter population for illness and injury. Cared for animals with special medical needs, including diabetes. Prioritized animal safety and comfort at all times.Talked to animals to soothe them and familiarize them with the human voice.Fed animals twice daily and made sure they had access to fresh water at all times. Support Analyst 03/2015 to Current Company Name City , State Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Maintained up-to-date and comprehensive electronic and paper filing systems.Entered client records in a centralized database for progress tracking. Identified customer needs through market research and analysis.Worked with management to identify trends and developments that might influence PR decisions and strategies.Developed new analytics tool to allow senior management to understand the impact of each project. Education Masters of Science : Criminal Justice 2013 Saint Josephs University City , State , US Masters of Science, Criminal Justice 2012-2013 Saint Josephs University, Philadelphia, PA 3.85GPA Bachelor of Arts : Law and Justice 2012 Rowan University City , State , US Bachelor of Arts, Law and Justice 2010-2012 Rowan University, Glassboro, NJ 3.3GPA Technology and Homeland Security, Forensic 2010 Cumberland County College City , State , US Concentration: Forensic Technology and Homeland Security 2008-2010 Cumberland County College, Vineland, NJ 3.8 GPA, Deans List, Summa Cum Laude Affiliations Volunteer Facilitator Presentations Observed courtroom proceedings such as bail motions, arraignments, status conferences, trials, sentencing hearings and juvenile and family court proceedings Skills Clerk, Heavy Machinery, Forensic, Security, Community Outreach, Compensation, Filing, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Operations, Training, Clients, Cases, Dynamics, Engines, Learning Center, Learning Centers, Microsoft Dynamics | ADVOCATE |
PROGRAM MANAGER FINANCIAL MANAGER,
FACILITIES MANAGER Summary 18 years of experience for Operations manager Housing and Financial Institutions as well
as healthcare sector with experience of successfully coordinating the activities of
various departments concerned with the production, pricing, sales, and distribution of
products & services. Comfortable working with people of all levels and having an excellent
commercial approach to solving problems and developing business processes. Having proven
people management skills, with the ability to manage performance and motivate staff on an
individual and team level. Now looking for a new and challenging managerial or consultancy
position, one which will make best use of my existing skills and experience and also
further my personal and professional development
Core Competencies
Competition Analysis - Ability to analyze and compare firm's products with that of
competitors.
Good communication and management skills - effective leader and motivator.
Self-assured and confident.
Objective Statement
Desire to join a fast paced growing firm that offers a constructive workplace to develop
brand strategies, initiate strategic alliances, promote new products, and interact with
new clients in order to develop sustained business for the organization. Skills Microsoft Word, Excel, and Power Point Software: Microsoft Word, Excel, Outlook, Adobe
Photoshop, outlook and Databases Clarity system, Boston Post and HMIS database system Experience 03/2008 to Current Program Manager Financial Manager,
Facilities Manager Company Name － City , State Driving operational improvements, maximizing the value of the asset base while ensuring a
tight control on Operational costs. Responsible for monitoring and continually improving
standards of performance and quality within the operation. Duties: Managing a team of
approximately 20 employees in a busy work environment. Negotiating contracts, ensuring
that they balance value and risk. Establish and implement departmental policies, goals,
objectives, and procedures. Creating, managing and analyzing performance data and other
information. Ensuring that capacity and capability are continually planned. Encouraging,
identifying and developing best practice strategy. Ensuring compliance to all
Environmental Health & Safety goals & objectives. Producing Operations manuals which
define how the business is to be run. Working closely with the. 04/2005 to 02/2008 Clinic Manager Company Name Manager of the Facility activities and care plan development, service level
determination, on-site field. Responsible for direct supervision of clinical staff and
ensures adherence to internal policies/standards. Participates in the recruitment,
interviewed and orientation of team members. Evaluates their performance relative to job
goals/requirements; reviews records/documentation to ensure regulatory and in-house
compliance. Coaches staff and recommends in-service education programs and manages the
assignment of clinical associates. Ensures service quality and care coordination to ensure
proper communication between physicians and patients. Discusses operational issues,
updates on new/changed regulations and Oversight of clinical integrity of appropriated
quality of care provided, visits utilization, Accountable for financial budget goals
through utilization and providing appropriate and accurate patient care, case mix weight,
and appropriate utilization of delivery of patient care. 01/2001 to 03/2005 Marketing Manager Company Name － City 06/1992 to 12/1998 Duties Company Name － City , State Implementing new operational processes and procedures. Establishing and maintaining Roles and Responsibilities for personnel under your
management. Delivering regular team communications and organizing monthly meetings. Controlling all associated operational costs according to the prevailing annual budget
forecast. Supporting the planning, development and overall management of project budgets, in
collaboration with relevant senior field managers and HQ staff. Seeking ways of adding value to existing work areas. Working closely to build and maintain close working relationship with clients. Maximizing accuracy, productivity and space utilization. Assisting in the recruitment, training and development of staff. Solving disputes and complaints in a professional manner and within guidelines. Developed new marketing strategies to capture market channels with new clients. Brought
new processes to firm for its growth, using various marketing strategies and communication
skills in order to brand the firm in the market and attract new clients. Developed strategies and business for the firm by building corporate relationships with
customers and the industry/market leaders. Utilized sales and marketing tools to create brand awareness in the market. Introduced
improvements in business strategies based on customer feedback. Expanded business along with the respective market share for the firm. Played key role in company initiatives for developing new projects for future use. Education and Training June 2008 Bachelor of Business and Management University of Phoenix － City , State September 1999 Bachelor of Science : Nurse University of Washington － City , State Nurse June 2014 Master of Business administration : Healthcare University of Phoenix － City , State Healthcare Skills Adobe
Photoshop, balance, Budget development, budgets, budget, Business Management, business strategies, communication
skills, Negotiating contracts, Cost control, clients, customer services, Databases, database, delivery, documentation, Driving, Environmental Health, financial, Financial
Analysis, Managing, marketing strategies, marketing, market, Marketing/sales, meetings, Excel, Outlook, Power Point, Microsoft Word, negotiation, organizing, patient care, personnel, plan development, policies, Problem resolution, processes, process improvement, Producing, quality, recruitment, Safety, sales, strategy, supervision | BANKING |
PUBLIC RELATIONS AND EVENT PLANNING ASSISTANT Highlights Journalism student with strong written and verbal communication skills. Motivated self-starter with experience in public relations writing and event planning. Summary of Qualifications Cooperative team member Special events planning Multi-media marketing Writing and editing skills Microsoft Office, Excel, PowerPoint proficiency Experience Public Relations and Event Planning Assistant May 2015 to August 2015 Company Name － City , State Wrote press releases and media advisories, prepared information for media kits and maintained company website and social media outlets. Managed special events such as tournaments, book signings and parties. Coordinated services for events such as entertainment, signage, printing, event security and secured vendors and sponsorships. Vice President November 2014 to Current Company Name － City , State Manage all social media outlets including Twitter, Instagram and Facebook. Create events for professional development within a team of six journalism students. Develop strategies for acquiring and maintaining membership. Coordinator of Internal Marketing December 2013 to September 2014 City , State Managed inbound marketing campaigns to increase brand awareness and generate new business. Planned and negotiated media buys, including TV, print and digital. Contributed to the planning and execution of an event with more than 8,000 attendees. Education Bachelor of Arts : Journalism Public Relations , August 2012 INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS － City , State Journalism Public Relations Certificate in Event Management Skills book, editing skills, event planning, Event Management, Special events, Journalism, marketing, Excel, Microsoft Office, PowerPoint, Multi-media, press releases, public relations, self-starter, TV, verbal communication skills, website, written | PUBLIC-RELATIONS |
INFORMATION TECHNOLOGY SUPPORT SPECIALISTNETWORK SPECIALIST PC TECHNICIAN IT CONSULTANT CUSTOMER Work Experience Company Name City , State Information Technology Support Specialist
Network Specialist ~ PC Technician IT Consultant Customer Engineer 01/2011 to Current With more than 10 years' experience in the IT industry; I have provided technical leadership for the design, deployment and operation of IT hardware and software. I have built, implemented and sold numerous computers systems. I have been instrumental in the service environment of the systems using the latest processor technologies like INTEL and AMD processors also have helpdesk support experience, Systems Analyst and a strong leadership in the management of IT Systems and devices including, but not limited to DELL, HP, IBM, MICROSOFT Software packages, setting up and maintaining networks for small businesses, setting CMOS and BIOS, installing Software Applications to fill customer's needs, also active directory administration in Novel and Windows and strong experience in data migration using Robocopy. PROFESSIONALEXPERIENCE. Apollo / SunTrust EIS Data Migration Project (Non-Branch Analyze server space and data to determine the needed space on the "Network Attached Storage" (NAS). Run TBackups on all Novel servers using eDirectory/NDS Report Generator in order to determine the users on the different groups throughout the network. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy scripts to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to the clusters and Robocopy their files from the old servers to the new clusters in the NAS. Assist in the command center conference call to verify the branch teammate's access to the (H :) drives and (S :) drives from 8:00am to 12:00noon twice a week, Attend project meetings, Communicate and coordinate data migration and centralization activities with Non-Branch personnel, Work effort may be performed remotely using remote migration tools Perform pre-migration communication for migration of Email PST files, Perform pre-migration communication for user data migration, Initiate and manage scripts for h:\drive and shared drive migrations for 30 Novell and Windows servers, Manage Command Center Support for Day 1 and Day 2. Command Center expected to handle approximately 50+ end user calls per week, Update SharePoint with caller and incident information reported on Day 1 and Day 2, Daily Command Center reporting should include a summary of reason for call, solution provided, problem status, and number of calls by type, Perform H:\drive and Shared Drive analysis for SunTrust servers, Shared drive space up to 1000GB or more per server, H:\drive capacity approximately 5 GB per authorized user, Up to 50,000 or more authorized users will need to be migrated, Perform post-migration communication for Email PST back up instructions. Identify the Line of Business assignment by end user using active directory tool, Change active directory rights and permissions as needed to support end user access to new central data location for h:\drives, H:\drive migrations to central data storage will need to be performed for the following 30 Novell and Windows servers. Perform H:\Drive and Shared Drive data migration for approximately 1500 or more end users weekly, Perform Shared Drive and User Drive analysis for 30 Novell and Windows servers. Identify the number of volumes per server, Identify the size of the volumes per server, Use Netware Console One to discover and update login scripts pertinent to the data being migrated, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the simple files by type (doc, xls, pdf, ppt,txt,jpg) on the Shared volumes, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the complex files by type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) on the Shared volumes, Identify the Lines of Business that are accessing the Shared folders, In charge of all cutovers, Search, and analyze servers that are to be decommissioned, and create and submit tickets through ITSP, Move stale data for servers that are not being migrated to a designated area to be analyzed by the ERIM group in order to be deleted. Update the migration project calendar that was designed for the purpose of having a daily idea of how the project is doing by all members of the team. Create a "Training Manual & procedures" to be utilize by the SRP project team in order for them to have an idea of what the migration process is. Company Name City , State Customer Engineer 12/2009 to 05/2010 Prepare directory structures and applying appropriate permissions for users on the Network Attached Storage (NAS). Send email notifications to the branch mgr, asst mgr, ROM, and area mgr's in order for them to prepare for the centralization of the branch, at the same time send a separate set of notification to the non-branch users working on a branch environment. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to servers and set up scheduled tasks. Perform cutovers at the schedule dates as needed, logging in to 20 servers nightly and verifying that the scheduled task has been running, verify all appropriate users on the original server have a folder on the NAS with appropriate permissions, update Active Directory to use new (H:) drive, break the share on the old server for the "Users" and "Shared" folders, once accomplish the folder with the batch files and server text files must be moved to the archive folder to keep a count of the branches done. Assist in the command center conference call to verify the branch teammates access to the (H:) drive and (S:) drive from 8:30am to 10:00am daily. Perform the same activities for the non-branch teammates working on a branch environment, but must be perform before the second notification for the branch is send out. Company Name 07/2009 to 10/2009 Responsible for providing technical desktop support for ATT upgrade project for 7+ ATT wireless stores. Duties performed include but not limited to: Installation of Ingenico SigCap devices. Flash peripherals with the latest updates. Troubleshoot tickets using the Remedy application. Image and configure computers for the 4QT09 rollout. Inventory 3QT09 equipment to be return to the vendor. Image and configure managers laptops. Provide support for the retail stores. Company Name 12/2008 to 05/2009 Responsible for the network support of the recruiting team while at the Radisson Hotel, Lead the deployment of 300 PC and peripherals once the main building was finish. Document all inventory for the IT Manager. Shipping and receiving of IT hardware. Install all servers that will be utilized in the forest. Educational Background Bachelor of Science : Information Technology Information Technology Support 2011 University of Phoenix Oct Information Technology Information Technology Support Associate of Arts : Paralegal
Network Engineering 2001 Southern College Paralegal
Network Engineering Diploma 2002 Southern Technical Institute MCSE, A+, NET+, and SEC+
MILITARY
1989-1998 US ARMY Missouri / Florida
MOS-12B (Combat Engineer) combat ready, earned various awards for excellent service, participated in the relive efforts during hurricane Andrew in 1992 Skills A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb | INFORMATION-TECHNOLOGY |
PROPOSAL COORDINATOR Experience Proposal Coordinator 03/2013 to 07/2014 Company Name City , State Prepare, coordinate, manage and revise maintenance and modification proposals for the Regional Sales Managers for the domestic and international network of Bombardier Aircraft Services facilities. Coordinate scheduling with Bombardier Aircraft Services facility planning and Special Programs out of Montreal. Solicit requests for quote for paint and interior repairs and modifications with internal BAS departments and external vendors. Regional Sales Manager 10/2007 to 03/2013 Company Name City , State Manage, assist and maintain Bombardier wide-body and narrow-body aircraft operators in Texas and surrounding states. Operator management includes maintenance scheduling; maintenance proposals; presentation and negotiations of proposals, schedule and terms & conditions. Assist operators with AOG; Scheduled and unscheduled maintenance events; Invoicing, parts and warranty issues; Airframe and avionic modifications; Interiors and Paint and AD/Service Bulletin compliance. Maintain and build operator relationships through Amazing Customer Experience program, face-to-face visits and exceptional customer service and support. In 2012, I was the Top Regional Sales Manager in Sales, Customer Satisfaction and Proposal Satisfaction categories. Senior MRO Sales Manager 10/2005 to 06/2007 Company Name City , State Perform sales and marketing of aircraft heavy maintenance, modifications, structural & composite component repair, and line maintenance to the Cargo, Charter, Commercial and Regional Aviation industries in the domestic and international markets. Prepared, proposed and negotiated aircraft heavy maintenance, structural & composite component repair and line maintenance proposals and contracts. Senior APU Product Line Representative 10/2005 to 05/2006 Company Name City , State Perform day-to-day operations management of the APU Product Line in the Chromalloy Power Services facility. Accountable for Profit & Loss. Provided on-site aftermarket sales and marketing and engine overhaul management. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing negotiations; Vendor search and selection and Purchase order execution. Other duties include FAA/EASA conformance and quality functions; Customer satisfaction and on-time delivery; Repair order and warranty administration and Contract management and administration. President/ General Manager 04/1999 to 10/2005 Company Name City , State Manage all accounting, corporate, financial, FAA/EASA conformance and shop management functions of a FAA/EASA approved engine and engine component repair, overhaul and modification shop. Serviced the Airline, Cargo, Charter, Corporate and General Aviation industries in the US and International markets. Managed 14 direct office and shop personnel. Accountable for Profit & Loss, budget adherence, schedule adherence and customer satisfaction. Diversified company into multi-faceted aviation services provider. Regional Sales Manager 05/1997 to 04/1999 Company Name City , State Perform aftermarket aircraft parts, avionics and engine component sales and marketing, customer service and support and new customer development in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated all aircraft and engine component RFQ requirements. Coordinated proposal efforts with estimating, engineering, planning, production control and contracts. Primary account responsibilities were Northwest Airlines, Sun Country Airlines, Champion Air, Mesaba Airlines, Midwest Airlines and Skyway Airlines. Manager 07/1994 to 01/1997 Company Name City , State Perform aircraft heavy maintenance sales, marketing, customer relations, new customer development, forecasting and account management in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated aircraft maintenance, aging aircraft maintenance, avionics upgrades and paint proposals. Coordinated proposal efforts with estimating, engineering, production control and contracts. Primary account responsibilities were Polar Air Cargo, Evergreen Airlines, Sun Country Airlines, United Airlines, Hawaiian Airlines, Mahalo Air and Champion Air. Sales Engineer 06/1989 to 08/1993 Company Name City , State Perform OEM linear and rotary electro-mechanical actuation systems sales and marketing, account management, customer service and support and program management in the Aerospace, Aviation and DOD industries. Prepared, proposed and negotiated sales and contract requirements. Coordinated proposal efforts with estimating, engineering, production control. Managed new and existing programs from R & D through production. Primary account responsibilities were Allied Signal Aerospace, Allied Signal Engine Aerospace, Beechcraft, Boeing Helicopter, Cessna, GE Aerospace, GE Engine, Grumman Corporation, Gulfstream Aerospace Corporation, Honeywell, Lockheed-Martin, Magnavox Corporation, McDonnell Douglas Helicopter Corporation, Raytheon, Scientific Atlanta, Sikorsky Corporation, Sundstrand Corporation and Woodward Governor. Expanded sales in the Southwest region from $0 to $2.3 million. Automobile Mechanic 10/1985 to 08/1988 Company Name City , State Performed minor and major automobile maintenance services on 100 through 500 Series Mercedes Benz automobiles. Aircraft Maintenance Supervisor 10/1984 to 10/1985 Company Name City , State Managed all general aviation aircraft maintenance, management and purchasing functions for a FAA approved Fixed Based Operation on a 110 aircraft based airport. Accountable for Profit & Loss. Managed 4 direct employees. Managed and performed 25 Hour, 50 Hour, 100 Hour and Annual maintenance inspections, engine repair and general maintenance. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing and negotiations; Vendor search and selection and Purchase order execution. Aircraft serviced include: Aero Commander, Beechcraft, Cessna, Grumman, Piper and Pitts customer and rental aircraft. Education Bachelor of Science Lewis University Airframe & Powerplant License Aviation Maintenance and Management Skills account management, accounting, AD, automobiles, budget, Contract management and administration, contracts, customer relations, Customer Satisfaction, customer service, delivery, estimating, financial, forecasting, Invoicing, Lockheed-Martin, marketing, mechanical, office, negotiations, network, operations management, Paint, personnel, pricing, Profit, program management, proposals, Proposal, purchasing, quality, repairs, Sales, Sales Manager, scheduling, Scientific, Sun, upgrades | AUTOMOBILE |
SERVICE ADVOCATE IV- CLINICAL SUPPORT Summary Over 10 years of the insurance industry experience. Strong analytical, documentation and research skills. Highlights Extensive insurance industry and regulatory compliance knowledge. Quality assurance by conducting audits experience. Analyze issues, tack trending and implement process improvement ideas. Research, develop, editing and publish procedures for the department. Strong interpersonal and communication skills Report writing Experience managing complex and time sensitive projects. Provide important communications regard updates to procedures. Claims file management processes Medical terminology specialist Database management All Lines Claims Adjuster Licensed 6-20 State of Florida Experience Company Name City , State Service Advocate IV- Clinical Support 01/2015 to Current • Assist providers with the entry and update of requests for medical clearances • Research, coordinate and resolve inquiries and claims exceptions • Coordinate with other Provider Service areas to identify formal education opportunities • Identify, document and monitor process improvements •Maintain records, reports, or files • Moderate to heavy keying required. • 9+ years' experience in health insurance, provider's office (handling medical coding, filing insurance claims or referrals) or a managed healthcare telephone service center • Experience working with healthcare products including researching and resolving provider inquiries and working with provider contracts and networks • Experience working with medical terminology, CPT-4 coding, ICD-9 coding and claims adjudication inquiry resolution processes and procedures • Experience working with BCBSF healthcare products *Review contract benefits and approve services for claims payment. *Examine claim forms and other records to determine insurance coverage *Verify investigative information *Maintain insurance records Company Name City , State Service Advocate V- Sales Support Agent Service 08/2013 to 01/2015 Knowledge of all lines of business to include Over 65, MIPPA, Medicare Advantage, Under 65 Health Care Reform plans, BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products such as Dental and Life, Small and Large Group, and Claims. Processing systems experience Detailed knowledge of the enrollment processes and work flow Assist agents with day to day inquiries Train and educate agents on products, procedures and applicable rules and regulations. Research and resolve system issues an agent may have. Research and resolve all inquiries both sales-related and service -related for all lines of business and all health and ancillary products. Research information and implement solutions for sales partners whose needs demand agility and persistence. Collaboration relationship building with external partners, such as sales agents, brokers, consultants, key accounts, providers or vendors. Experience working with Sales or Sales Operational areas Demonstrated experience managing multiple priorities and demands. Company Name City , State Service Advocate IV- Enrollment Maintenance and Billing 03/2007 to 08/2013 Knowledge of all lines of Over 65, MIPPA, MedAdvantage, Under 65 Healthcare Reform plans to include BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products such as Dental and Life. Document, monitor and track call performance for compliance Create, track and implement any identified process improvement items. Create reports to upper management to identify any delays or estimated completion dates or actual implementations. Monitor Inventory for timeliness, research any outliers. Prepare SQM research, collecting and summarizing data, identifying trends and root cause analysis. Serve as a SME for internal and external customers to resolve consumer market enrollment, maintenance, membership and billing issues. Leader of the Senior Market Continuous Improvement Team: Supports continuous improvement efforts through the early identification, investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion. Serving on a Process improvement work group Project management and implementation process improvement items. Monitor Supervisor callbacks and multiple locations for timeliness and completion within metrics and handle escalated issues, etc. Invoices and reconciles premium income. Maintain knowledge for government and regulatory laws and changes. Education All Lines Claims Adjuster 2014 Florida State College at Jacksonville , City , State 6-20 All Lines Claims Adjuster Bachelor of Arts : Psychology 2004 University of North Florida , City , State Psychology with Social Welfare Minor Strong analytical, organization, research, communication and documentation skills. Bachelor of Science : Nursing 2001 Jacksonville University , City , State , USA Nursing Submit claims items, document progress of patient throughout care. Create plan of care and document progress until discharge. Associate of Arts : Psychology 2000 St Johns River Community College , City , State Strong writing skills and actively wrote for the college newspaper. Skills Healthcare: claims authorization, computerized and paper claims submission People skills: advanced problem-solving, great organizational skills | ADVOCATE |
TRANSFER RECRUITER/ADMISSIONS COUNSELOR Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI & Profit optimization Office Competencies Microsoft Office Suite Programs Email Protocol Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office." George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with. She is masterful at scheduling, adept at juggling and possesses excellent people skills." Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader." -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER Professional Experience Transfer Recruiter/Admissions Counselor 01/2014 to 06/2015 Company Name City , State A private historically black liberal arts college for women. Recruiting of transfer and non- traditional students. Creation of transfer guide and official transfer data on college webpage. Work directly with students to secure admission to the college. Develop partnerships with area community colleges and organization's to encourage enrollment of students. Executive Assistant 08/2011 to 12/2013 Company Name City , State A private historically black liberal arts college for women. the President Maintain and manage schedule of the President, including travel and coordinating arrangements. Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence. Event creation and planning for the office of the President. Successful completion of office set-up, supervising and coordinating the daily office functionality. Executive Assistant to the Chief Marketing Officer 02/2009 to 10/2011 Company Name City , State Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements. Work closely with various clients on event planning, national tour scheduling and media advertising. Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management. Assist in the development of company templates, including letters, memos, outlines, forms and charts. Virtual Executive Assistant 01/2007 to 12/2009 Company Name City , State Independently owned and operated national public relations company. At the direction of the president, managed and assigned team projects. Collaborated with team leaders, provided research and other support for projects. Developed and maintained human resource information and files. Compile monthly client reports and authorize billable hours for payment. Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data. Wrote copy for email, direct mail and print advertising. Operator/Receptionist 11/2002 to 10/2009 Company Name City , State Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people. Operated facility main switchboard. Paged physicians, and all other hospital personnel overhead, in-house and long range. Greeted and assisted patients, visitors and staff members. Paged physicians, faculty overhead, and in-house and long range system. Created and presented communication guidelines and operations for orientation classes for new hires and residents. Law Enforcement Officer/Police Officer 11/1985 to 12/1997 Company Name City , State The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois. Focus on protecting and serving the community and property. Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations. Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property. Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification. Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification. Education Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer Northern Illinois University Attained Diploma Chicago St. Thomas Aquinas H.S AFFLIATIONS & COMMUNITY SERVICE Professional Endorsements Skills administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard | PUBLIC-RELATIONS |
GRAPHIC DESIGNER Summary A graphic designer, who is creative and detail-oriented; who thinks a lot, but wants to make things clear and simple.
"Simple without loss of information," is my style. "Pay attention and be accurate to each pixel" is the phrase I will always keep in mind during my design career. Right now I'm looking for a suitable position in a company that has a
team of pleasant, experienced designers and a working environment, which allows people to grow and succeed. Highlights Adobe Creative Suite (Illustrator, Photoshop, InDesign), and CorelDraw Working knowledge of web design applications Dreamweaver, HTML and CSS Skilled in Microsoft Office Suite Experience of working with branding, digital prints, webpage design, typography, packaging, and printmaking Member of Springfield Art Association Experience Graphic Designer 08/2014 to 08/2015 Company Name City , State Designed webpage layout, logos, related images. Manager Assistant / Graphic Designer 07/2014 to Current Company Name City , State Provide numerous services to Chinese clients requiring US-based assistance, including: - Facilitating real estate transactions and property management - Due diligence and assistance with EB-5 visa projects and applications - Do translation and interpretation for Chinese clients - Provide expert service to Chinese families desiring to place students in lower and higher educational institutions in the US. Create company's branding and all marketing materials design - Design logo, flyers, brochures, booklets, PowerPoint templates, billboards, webpage, etc. Take photographs and edit photos. Graphic Designer 10/2013 to 05/2014 Company Name City , State Designed flyers, brochures, posters, logos and T-shirts, etc. for school's activities and events. Education Bachelor of Arts : Visual Arts - Graphic Design May 2014 UNIVERSITY OF ILLINOIS SPRINGFIELD City , State Visual Arts - Graphic Design 3.7/4.0 Gallery Assistant, Visual Arts Gallery, Associate of Fine Arts : Graphic Design July 2010 CHENGDU ACADEMY OF FINE ARTS, SICHUAN CONSERVATORY OF MUSIC City , China Graphic Design Languages Bilingual in English and Chinese Skills Adobe Creative Suite, Dreamweaver, Photoshop, Advertising, Arts, Art, branding, brochures, Chinese, CorelDraw, CSS, clients, Due diligence, edit, English, HTML, Illustrator, InDesign, interpretation, layout, logos, logo, marketing materials, Microsoft Office Suite, PowerPoint, packaging, posters, property management, Publicity, real estate, translation, typography, webpage design, web design | DESIGNER |
ACCOUNTANT HELPER Summary Seeking a position as an accountant, utilizing knowledge of general accounting procedures in order to assist the office with its periodic accounting processes. Highlights Microsoft Office (Excel, Word, PowerPoint) Advanced problem solving abilities Critical thinking Decisive Excellent mathematical skills Budgeting Accomplishments Payroll Assistance Assisted with payroll preparation and entered data into cumulative payroll document. Research Investigated and analyzed client complaints to identify and resolve issues. Scheduling Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Experience Accountant helper May 2014 to July 2014 Company Name － City , State Assisted the Accounting Clerk in accounting tasks: entered A/P and A/R, processed payments, organized client billing folders, procedure documentation. Performed general office duties: filing, scanning, mail processing and data entry. Assisted Accounting Manager with different assignments. Reconciled bank statements and ledger accounts. Assisted with daily cash balancing. Major Strengths: Good knowledge of coordinating, monitoring and participating in monthly accounting procedures. Strong know-how of organizing the preparation of periodic financial reports. In-depth knowledge of preparing reconciliation of outstanding payments. Knowledge of liabilities and payment obligation. Verified and logged in deadlines for responding to daily inquiries. Organized files, developed spreadsheets, faxed reports and scanned documents. Dispersed incoming mail to correct recipients throughout the office. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Laboratory Technician III September 2012 to Current Company Name － City , State Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively. Record data pertaining to experimentation, research, or animal care. Measure or weigh ingredients used in testing or for purposes such as animal feed and waste. Operate laboratory equipment such as spectrometers, nitrogen determination apparatus, air samplers, centrifuges, and potential hydrogen (pH) meters to perform tests. Adjust testing equipment, and prepare culture media, following standard procedures. Maintain or repair agricultural facilities, equipment, or tools to ensure operational readiness, safety, and cleanliness. Prepare or present agricultural demonstrations. Respond to inquiries and requests from the public that do not require specialized scientific knowledge or expertise. Supervise student workers and train new technicians. Laboratory Technician II July 2007 to September 2012 Company Name － City , State Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively. Prepare samples to be analyzed on the ICP. Analyze samples via AS-3000 PH Dual analyzer. Maintain or repair agricultural facilities, equipment, or tools to ensure operational readiness, safety, and cleanliness. Prepare laboratory reagents for analytical purposes. Service walk-in customers. Prepare or present agricultural demonstrations. Additional skills and capabilities: Operate effectively within an agricultural laboratory setting. Willing participant in environmentally sustainable work practices. Thoroughly perform standard calibrations. Excellent communication and collaboration skills. Efficient and precise when recording and presenting data. Proficient in the use laboratory application software and instruments. Strong contributor to the achievement of quality objectives. Education Bachelor of Arts : Accounting , 5 2014 Ashford University － City , State , USA Advanced coursework in Business Administration Coursework in Business Administration Coursework in Advanced Financial Accounting Contract Law coursework Minor in Business Administration Coursework in Human Resource Management and Business Administration Income Tax Reporting course Specialized Industry GAAP course Coursework in International Finance, Statistics and Microeconomics Coursework in Accounting and Finance Communications and Marketing coursework Skills Proficient in Microsoft Office (Excel, Word, PowerPoint) Excellent mathematical skills Capable of analyzing trends and variances Excellent communication and organizational skills Able to work in a high volume environment Physically dexterous Strong interpersonal, communication and multi-tasking skills Operate effectively within an agricultural laboratory setting. Willing participant in environmentally sustainable work practices. Thoroughly perform standard calibrations. Excellent communication and collaboration skills. Efficient and precise when recording and presenting data. Proficient in the use laboratory application software and instruments. Strong contributor to the achievement of quality objectives | ACCOUNTANT |
DETECTIVE Summary Law Enforcement professional with 24 years experience investigating insurance fraud, to include, health care provider/billing fraud, disability, workers' compensation and premium fraud, property & casualty fraud and staged automobile collisions. Knowledgeable in related crimes such as tax evasion, grand theft, identity theft, mail fraud, arson, and Medi-Cal/Medicare fraud. Intricately connected to the insurance industry and allied law enforcement agencies in the pursuit to combat fraud. Highlights Detective assigned to Health care/disability Fraud Program Member of the San Diego Medical Fraud Task Force Public speaking/outreach to insurance industry and law enforcement Awarded officer of the year 2011 by my peers 100% conviction rate Presenter for the CA District Attorney's Association, the Northern California Fraud Investigators Association and the Southern California Fraud Investigators Association Detailed report writing Team Leader/On-Site Supervisor when executing Search and Arrest warrants Experience Company Name City , State Detective 06/1995 to Current Assigned to CDI's health care and disability fraud program since October 2010. Obtained a conviction in the largest disability and long term care fraud case in the history of San Diego County. Investigate diverse and complex cases involving both single and multiple suspects. Work cases independently with little to no supervision. Extensive networking with allied law enforcement agencies, NICB, as well as, with special investigative units and claims managers of several insurance companies. Generate FD-1's from consumer complaints and competently evaluate the evidentiary merit and strength of each referral. Able to identify "red flags" and create appropriate case investigative plans. Write, obtain judicial approval for, and execute search and arrest warrants. Serve as both team leader and on-site supervisor when executing same. Gather and analyze evidence such as billing and medical records, claims records, payroll and personnel records, insurance policies, police reports and photographs, and consider appropriate criminal statutes for the case. Conduct interviews, interrogations and obtain confessions. Conduct skip tracing and locate witnesses using databases and field work. Maintain an excellent working relationship with the San Diego District Attorney's Office. Served as the first CDI detective assigned to the DA Premium Fraud task force and later assigned to the new Urban Grant task force. Testify in court, including grand jury cases and have testified as an expert witness on premium fraud. Conduct surveillance; both stationary and mobile. Firearms instructor for six years. Serve as field training officer and mentor to peers. Company Name City , State Senior Special Investigator 09/1990 to 06/1995 Investigated complex cases involving crimes of employer tax evasion, disability fraud, unemployment fraud, check forgery and related crimes. Wrote and served search warrants, conducted interviews/interrogations, submitted cases for successful criminal prosecution, testified in court, made arrests, was a defensive tactics instructor. Later assigned to the Professional Standards Unit and conducted background investigations on peace officer candidates, investigated crimes of embezzlement, forgery, sexual harassment, employee misconduct and threats to department employees. Company Name City , State Special Investigator 08/1989 to 09/1990 Investigated violations of the Penal Code and Business and Professions Code, issued citations, conducted undercover operations, gathered evidence, submitted cases for successful criminal complaints, testified in court. Proficiencies Writing FD-1's from consumer complaints Identifying "red flags" and evaluating fraud referrals Outreach, consumer and industry training Conduct interviews and interrogations Microsoft Office suite Use of database searches/methodologies Skip tracing and witness locating Obtaining judicial approval for Search and Arrest warrants Execute Search and Arrest Warrants Testify in court, to include, grand jury. Testified as expert witness Surveillance (stationary and mobile) Use of firearms Emergency Vehicle Operations Education Bachelor of Arts : Criminal Justice California State University, Fullerton , City , State , USA Law Enforcement courses CA Peace Officer Standards and Training (P.O.S.T.) Specialized Law Enforcement Advanced P.O.S.T. certificate. Courses include, but are not limited to, health care fraud, staged auto collisions, workers' compensation fraud, identity theft, interview and interrogation, arrest and control/defensive tactics, sexual harassment, cultural diversity and racial profiling, internal affairs investigations, advanced firearms, chain of custody evidence handling, search warrant procedures, communication and fire investigation, organized crime, emergency vehicle operation, first aid/CPR, building entry/mechanical breaching and more. | AGRICULTURE |
TAX EXAMINING CLERK Summary Driven claim specialist bringing 10 years experience in the field of insurance with an emphasis on automobile claims.Trained in all aspects of insurance property and liability claims. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver. Highlights Property and liability claims adjusting Thorough in critical thinking Analyze problems and develop favorable solutions Time management and organization Proficient in math, computer skills and Excel, Word and Access programs Effective interpersonal, listening and communication skills Multi-task and prioritize Pacify irate people Experience Company Name January 2013 to June 2015 Tax Examining Clerk City , State Adjust tax liability on1040X amended returns. Take corrective actions to process and close a case, such as adjusting taxpayer's account, penalties or credits, and computing tax liability. Research pertinent tax data through IDRS, databases, accounting records and available relevant systems. Assign case referrals requiring further examination per the tax code. Recognize indications of tax fraud. Process statute and potential statute cases, and ensure that all statutes are correct. Recognize problem areas with reference material and offer solutions. Maintain a fully successfully level processing over 11.2 documents per hour with virtually a 100% accuracy rate. Company Name September 1997 to December 2010 Business Owner/Manager City , State Managed the operational activities of a dairy distribution business. Maximized company revenue by creating databases and spreadsheets to improve inventory control and cost-and-risk analysis. Maintained account plans for 100 customer accounts. Improved communication efficiency as primary liaison for customers and vendors. Maintained high levels of customer satisfaction through offering after-hour deliveries and preserving positive customer rapport. Identified key growth opportunities for the business through expansion of our product line and delivery area. Leveraged knowledge of customers and market trends to successfully market our suppliers' products. Coordinated Customer and Vendor orders. Prepared procedural material for employees. Wrote correspondence for business proposals and collection. Renegotiated payment terms with dozens of suppliers. Verified details of transactions, including funds received and total account balances. Calculated figures such as discounts and credits. Suggested process improvements to secure prompt and regular receipts for the company. Deposited third party checks, as well as monthly reserve transfers. Researched and resolved billing and invoice problems. Scheduled deliveries. Conducted month-end balance sheet reviews and reconciled any variances. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts. Company Name September 1990 to February 2000 Claim Specialist City , State Process first and third-party auto liability and property damage claims in accordance with laws, regulations and policies. Reduced loss ratios through fair and prompt processing of claims. Identified and collected evidence and determined its value to a specific claim. Interviewed claimants, witnesses, medical and vehicle specialists, and law enforcement to determine pertinent claim information. Gathered detailed information and completed field investigations. Coordinated with attorneys and testified at criminal proceedings. Conducted claim and estimate re-inspections. Analyzed repair estimates. Obtained all necessary information to complete proper evaluation of property and injury claims. Contacted injured parties and legal representatives to negotiate final settlements for claims. Communicated with insured and claimants to explain computations. Interpret policy and explain appropriate coverages to insureds and claimants. Offer company solutions to improve claim closures. Evaluate and negotiate total losses and Bodily Injury claims. Access available resources via the computer and/or storage files. Inspect property to determine damages. Recognize potential subrogation and prepare files accordingly. Trained and mentored 3 new members of the claim staff. Company Name January 1986 to January 1988 Customer Service Representative City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Verified that information in the computer system was up-to-date and accurate.Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Cashiering. Research and resolve customer problems. Programmed and repaired pagers. Processed shipments and maintained organized stock shelves. Computed sales prices, total purchases and processed payments. Wrote reports and correspondence from dictation and handwritten notes. Experience Investigated and resolved claims using uncover and supply necessary facts to resolve the claim. Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims. Chronology Company Name Tax Examining Clerk City , State Education California State University of San Bernardino Bachelor of Science Degree : Computer Science City , State , San Bernardino GPA: GPA: 3.13 Computer Science GPA: 3.13 Skills accounting, Accounts Payable and Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone | AUTOMOBILE |
PUBLIC RELATIONS INTERN Summary Ambitious, service-driven student , looking to apply my education and experience to a job in Sports Management. Areas of proficiency include communication skills, people skills and a Skills Strong work ethic Self-motivated Data analysis Empathetic listener Communication skills Foreign Language Experience Public Relations Intern May 2017 to August 2017 Company Name － City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Targeted specific clientele to identify trends and developments that might influence PR decisions and strategies. Successfully aided in the establishment of a new and upcoming Franchise. Sales Associate May 2013 to May 2014 Company Name － City , State Completed all cleaning, stocking and organizing tasks in assigned sales area. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Provided an elevated customer experience to generate a loyal clientele. Counselor June 2011 to June 2014 Company Name － City , State Identified signs of emotional developmental problems in young students. Referred residents and families to community resources to improve well-being and quality of life. Educated families and community members about domestic violence. Molded kids to leaders. Education and Training Bachelor of Arts : Communication, Current Sports Management Texas A&M University － City , State Communication, Current 3.481 Sports Management Interests Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard
*Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs
Leadership Positions
*Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events
*Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities Skills Strong communication skills, clientele, organizing, People skills, policies, Public speaker, quality, sales, Self-motivated Activities and Honors National Honors Society of Leadership and Success
*Member of Delta Delta Delta
Professional Summary
Personable student who works diligently at building effective relationships with clients and staff members. Highly deadline-driven. Motivated and detail-oriented who is flexible, versatile and proficient at maintaining a sense of humor under pressure. Additional Information Volunteer/Service Experience
*Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard
*Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs
Leadership Positions
*Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events
*Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities | PUBLIC-RELATIONS |
SENIOR GRAPHIC DESIGNER Summary Diverse, results-oriented graphic designer with over 30 years of experience in print, logo design, and dimensional signs. Passionate about comprehensive, strategic and brand-building design. Demonstrated ability to work both independently as well as collaborate in large design teams. Flexible, big picture, out-of-the-box thinker and expert brain-stormer, with special emphasis on conceptual design. Highlights Graphic Design Expertise Creative Design Aptitude Quality Assurance Team Leadership Adobe CC Suite Strategic Planning Training and Development Corporate Design Accomplishments
Successfully orchestrated complex projects
from the idea stage
through design, mock-up, and final rendering
to meet customer
expectations, while building
customer loyalty.
Grew
client base through strategic relationship building and
consistently delivering successful campaigns and designs.
Experience 03/2017 to 08/2018 Senior Graphic Designer Company Name － City , State Sketched designs for large home builders, such as Stanley Martin, Ryan Homes, NV Homes, Van Metre Homes, Stylecraft Homes, Dan Ryan Homes etc. Adhered to strict branding guidelines when preparing sketches for client review Designed logos, interior acrylic display signs with stand off wall mounts, 3-D signs, impact logo signs, Routed Top signs, whip flags, mailboxes, take one boxes, feather flags, amenity signs, site ID sign, model ID signs, banners, and more! Prepared all final print files Uploaded sketches and final print file links to Keyed IN initially, and then to Pace Software. Cut vinyl on FC7500 Plotter 01/2005 to 01/2017 Senior Graphic Designer/Production Manager Company Name － City , State Developed creative graphics that simplified complex messages. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Maximized operational efficiency by mentoring
staff on various customer service initiatives.
Spearheaded and coordinated
graphic design projects from
conception to completion.
Collaborated
with clients to create vision, conceive designs, and
meet tight deadlines daily. Developed excellent relationships with
multiple vendors and outside
installers to ensure the
success of current and future projects. Created and fashioned highly persuasive
sales and marketing
proposals.
Processed
Estimates, Price Proposals & Invoices and e-mailed
customers via Quick Books.
Printed
in-house designs and customer prepared files on wide format
printer.
05/1995 to 01/2005 Graphic Designer Company Name － City , State Designed interior and exterior signs, banners, trade show graphics, association graphics, dimensional signs, etc Vectorized and designed client logos Cut vinyl on Ioline Graphics Plotter Printed graphics on HP 5500 large format printer Education Liberal Arts Florida State University Panama Canal Branch Visual Communications Art Institute of Pittsburgh － City , State Associates Degree Skills Invoicing: Quick Books Software: Adobe Illustrator CC & CS6, Adobe Photoshop CC, Corel Draw x7, Microsoft Office Suite, Omega Composer Printers: HP 5500, HP DesignJet L25500 Vinyl Plotters: Summa D120R, Graphtec, Ioline, HS15, FC 7500 Sign Tracking Software: Keyed IN and Pace Portfolio www.dmohanco.com Linked In https://www.linkedin.com/in/denyse-mohancographicartist | DESIGNER |
PROJECT MANAGER Professional Summary Accomplished Information technology professional with 20 years of experience in the software development life cycle (SDLC) with focus on application analysis and design, application development, systems testing, and systems integration. Certified as a Project Management Professional (PMP). Accustomed to managing multiple projects and priorities in fast-paced environments. Accomplished IT professional with 20 years of experience in the software development life cycle (SDLC) with focus on application analysis and design, application development, systems testing, and systems integration. Certified as a Project Management Professional (PMP). Accustomed to managing multiple projects and priorities in fast-paced environments. Professional, detail-oriented Project Manager motivated to drive projects from start to finish as part of a dynamic team. Skills Issue resolution Budgeting Team oversight Business artifacts documentation Project finance Multi-tasking Organized Project planning Microsoft Office Suite SQL and databases Data mapping Test case scenarios Quality assurance Testing plans Bug tracking Report delivery Work History Project Manager , 07/2013
to Current Company Name – City ,
State Leads and supports complex projects or programs including the planning, management, and implementation of assigned projects and/or programs within the Consumer Private Wealth Management portfolio of the Enterprise Execution Services organization. Creates and is responsible for critical project management deliverables such as the Business Case, Project Plan, Stakeholder Communications Management Plan, and Risks/Issues Log. Manages projects in accordance with the defined SunTrust PMO project governance methodologies in completing project work, resolving issues, and supporting recommendations. Leads in the assessment of potential new opportunities, analyzing opportunity at a high-level and defining approach, and works with Business managers and Executive sponsors to agree on project scope and approach. Manages project financials and project resources Analyzes variances to the project schedule, scope, and budget. Directs changes to the project scope and cost and implements the appropriate change management processes to keep the project on track. Healthcare Product Manager , 07/2009
to 05/2013 Company Name – City ,
State Evaluated the systems needs of the Healthcare business and led a team of Business Analysts through the product lifecycle of new and existing systems. Collaborated with SCRUM team using Agile Methodology to define and deliver Healthcare systems strategy and roadmap. Supported an Agile Software Development process, working in conjunction with end users / stakeholders and technical delivery team. Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, reviews (demo) and retrospectives. Led daily scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns in an Agile Scrum environment. Ensured that systems defects/enhancements were identified and tracked in JIRA, communicated to the development team, and resolved in a timely manner by prioritizing the product backlog to ensure correct sequencing and alignment with business value. Acted as the single point of contact between the business and the Healthcare development team to provide clear priorities for new feature functionality and field issues to the development team enabling efficient utilization of resources consistent with business priorities. Worked with stakeholders and product owner developing release plans Managed third-party implementations from concept development to operations. Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Managing Consultant , 08/2000
to 04/2009 Company Name – City ,
State Designed and implemented supply chain transformation solutions for clients in the industrial sector to improve overall operational efficiencies and effectiveness. Managed boarding process for new customers of a global expense reporting solution tool. Supported workload management and scheduling system change control records, analyzed requirements for hosting- specific components of the global expense reporting solution, coordinated workload management and assignment for problem records, and managed problem records to successful resolution. Reduced overall problem records by 50%. Managed transformation and migration of servers from data centers and coordinated daily tasks of customer and IBM personnel in a matrixed team environment. Maintained project status in Project Tracker, along with creating and tracking change requests for service (RFS) in Service Center to resolve issues and escalate risks to project executives. Managed off-shore test team resources in India, estimated work effort and forecasted budget for future quality assurance projects. Managed and coordinated activities for Data Governance program to gain data consistency and improve data quality and integrity throughout a bank holding company. Developed overall integrated project plan consisting of three projects led by IBM along with two other vendors, reporting project status to IBM and client executives. Technical Analyst , 06/1998
to 08/2000 Company Name – City ,
State Implemented package integration solutions for the healthcare industry. Provided the analysis, design, development, and deployment for a healthcare client/server application, HSD Diamond 950 C/S by using SQL, PL/SQL, and ORACLE. Created and executed automated test scripts using WinRunner and TestDirector to adequately test the professional and institutional claims for the software application, HSD Diamond 950 C/S. Lead efforts for unit, product, system, and regression testing of a data loader application. Configured test data for reimbursement terms of ancillary providers and executed component and assembly tests for professional/ancillary pricing configuration of healthcare claims. Education MBA : Finance ,
University of Georgia - City ,
State Finance BS : Computer Science ,
Spelman College - City ,
State Computer Science Skills Agile, Application Design, Application Development, approach, budget, Business Case, business process, C, C++, Change Management, client/server, concept development, conceptual design, Customer Relationship Management, CRM, client, clients, Data Management, Databases, database, delivery, Enterprise Application Integration, EAI, Enterprise Javabeans, EJB, expense reporting, XML, financials, functional, HTML, IBM, DB2, Java, Java Server Pages, beans, JavaScript, JDBC, MDBs, MS Access, Microsoft Office Suite, Microsoft Project, Microsoft Visio, works, migration, Enterprise, ORACLE, Developer, PL/SQL, personnel, PostgreSQL, pricing, Primavera, Product Management, Project Management, quality, quality assurance, reporting, retail, risk management, Rational Unified Process, Sales, scheduling, SCRUM, SDLC, servers, servlets, scripts, Software Development, MS SQL Server, SQL, strategy, supply chain, Systems Integration, TestDirector, Validation, Microsoft Visual Studio, Wealth Management, IBM WebSphere, WebSphere, WinRunner Certifications Project Management Professional (PMP) certified by Project Management Institute (PMI) | HEALTHCARE |
WMS CONSULTANT Objective Looking for the position of a supply chain consultant, where I can optimize a company's business, by providing supply chain solutions and building an efficient customer relationship. Summary of Skills Strong understanding of supply chain principles with an expertise in warehouse management. Functional knowledge in the end to end warehouse systems with an experience in Manhattan Associates' Warehouse Systems. Complete understanding of Inbound, Inventory and Outbound in a Warehouse. Excellent knowledge in software development life cycle with an emphasis in analysis and testing. Ability to clearly define and execute test plans and procedures. Ability to meet deadlines and deliver projects on time. Strong analytical and problem solving skills. Hands on experience in troubleshooting computer hardware peripherals. Work Experience Company Name City , State WMS Consultant 05/2015 to Current Created Test Cases for inbound receiving and put-away fields. Verified ASNs after parsing multiple ASNs using XML format. Created Inbound and Outbound License Plate Numbers.(iLPN/oLPN). Configured and Tested System directed and manual put-away. Configured the inventory to move an item from one active location to the another; one active location to a reserve. Configured Wave Management, Task Management, Locations, Wave Process Types and Inventory Need Types. Tested partial shipment and RF receive menu. Tested the PIX transaction to keep track of Inventory Movement. Worked on back-end testing of the databases by writing SQL Queries to join the tables, verify the data, etc. Environment: Manhattan Associates WMOS 2013, SQL Server 11.02 Client: Li&Fung(2013) Company Name City , State Quality Assurance Engineer 11/2014 to 05/2015 Performed necessary software and hardware evaluations as per the client's requirements. Designed and modified user interfaces to accommodate new verticals. Assisted engineers by troubleshooting and configuring LANs, switches, routers and firewalls. Modified and tested prototype using working models for computer simulation. Documented and reported bugs to the developers. Ensured that the data from the production server is valid and not redundant. Worked with other engineering disciplines to evaluate interface between hardware and software and analyze the operational and performance requirements of overall systems. Worked towards customer satisfaction and overall sales by analyzing and correcting internal software and other customer problems. Performed site surveys, commissioned and installed hardware equipment at the client's site. Company Name City , State Junior PeopleSoft Developer 06/2014 to 11/2014 Implemented web based applications using Oracle's PeopleSoft technology for internal projects in the company. Worked on Oracle's PeopleSoft Supply Chain Module (SCM) to implement customer order, inventory and fulfillment management. Used PeopleTools to develop an order management portal and implemented business logics for the order management system. Worked on relational databases by querying relevant data and optimizing performance through normalization. Worked on the eight steps of PeopleSoft application development with emphasis on design and creating page definitions. Involved in various aspects of software development and generated reports using PeopleSoft's Structured Query Report (SQR). Environment : Oracle PeopleTools 8.46, Oracle Database Express 11g. Company Name City , State Senior Technology Consultant 01/2012 to 05/2014 Assisted users with hardware and software issues using the university's Lab resources. Monitored and managed computer labs at the University of Florida. Assisted Professors in setting up the lab for exams, practical experiments. Organized and maintained online classroom reservation system. Enforced lab policies and procedures. Promoted as a senior technology consultant during the period of work.. Certified as a Technology Consultant by the Academic Technology Labs, University of Florida. Education Master of Science : Computer Engineering May 2014 University of Florida , City , State , USA Received Achievement Award from the College of Engineering, University of Florida for my academic accomplishment. Bachelor of Technology : Information Technology 2011 Anna University , City , State , India Graduated with First Class Distinction. Technical Skills Programming Languages: Java Web Technologies: HTML5, CSS3, Java Script, PHP, JQuery Development IDE: Eclipse, Microsoft Visual Studio 2012, Matlab Database: Microsoft SQL Server R2, Oracle 9i/10g/11g Testing Tool: Microsoft Test Manager Software Suite: Manhattan Associates SCOPE, Oracle's PeopleSoft Supply Chain management(SCM). | CONSULTANT |
BUSINESS SOLUTION PROJECT MANAGER Skills PLM (PTC and Enovia); SQL; Crystal Reports; Google Analytics; JIRA; HPQC; QlikView; Cognos; Advanced Microsoft Access; Advanced Excel; SAS; Power Point; SharePoint; Visio; MicroStrategy; ASPEN; Microsoft Project; JCL; Jobtrac; TSO; CA7; Tivoli; Maestro; Telnet; FTP; Group1; Unix; Exceed; Citrix/Metaframe; Altiris Experience Business Solution Project Manager 01/2011 to 01/2017 Company Name City , State Technical and process expert on all web-based marketing systems resolved complex business issues, ad-hoc reporting, and analysis for all departments, such as design, operations, product managers, sourcing, warehouse and international markets consisting of over 700 employees. Pivotal in the product creation lifecycle to ensure product was retailed to markets on time. Implemented competitive advantages through quick and easy to use tools and training guides for product creation, e-commerce site management, product lifecycle management (PTC Flex PLM), digital merchandising, asset management and range segmentation application. Worked with off shore team to implement these changes. Trained and supported digital merchandising tool to analyze completive purchases. Distinguished user requests from the underlying true needs and provided options and recommendations on how best implement solutions to drive results. Used Google Analytics and other homegrown applications to analyze user behavior. Collaborated with the Regional Store Replenishment Managers to reduce ordering lead times to achieve the target goals by providing store specific ordering data. Responsible for analyzing business issues that span across the entire supply chain. Drive impactful decisions through modeling, optimization, varying complexities, benchmarking and vendor score cards. Improved operational effectiveness and efficiency by driving Speed-To-Market components into the seasonal marketing process framework to reduce warehouse capacity and product liquidations of product. Followed change management procedures compliance guidelines (SDLM) which includes gathering user requirements, gap and risk analysis, systems landscape as-is and to-be work streams, write and review functional/technical specifications, create and execute system integration (SIT) and user acceptance test scripts (UAT), stress testing, process flowcharts, developed SQL reporting queries, develop training documentation, release notes, cutover/deployment go live activities, IT service ticket management, conduct training sessions. Lead Data Migration Analyst 01/2008 to 01/2011 Company Name City , State Lead systems expert to review all systems and process to be moved over to new infrastructure for entire company. Played a critical role to move off existing network. Recruited to lead the migration implementation of SAP 7.0 Accelerated SAP methodology CRM, SD, MM, WM, FI/CO and PLM (Enovia). Moved all existing platforms to new system landscape. Reviewed and recommended several software vendors to determine best application to fit the business needs. Executed data analysis, cleanup, and validation reports utilizing relational databases, SQL, and SAS to migrate to new structure. Developed and wrote SOP Database and process flowcharts to document as-is and to-be processes. Quality Assurance Data Analyst 01/2006 to 01/2008 Company Name City , State Worked closely with quality engineers for new product launch and inspections. Reviewed known defects with engineering when developing new product, avoiding costly redesigns. Ability to understand changes in trends in both company and category performance, and identify and elevated potential issues. Collected raw data to analyze, interpret, and generated reports and graphs to upper management. Escalated issues/defects as required, to enforce corrective action. Senior Forecast Analyst 01/2006 to 01/2006 Company Name City , State Responsible for direct marketing research and all levels of sales demand forecasting and identify opportunities where the organizations can become more profitable, and increase revenues. Determined and executed decisions on forecast quantities per style for production ramp up and authorize tooling molds to ensure objectives are achieved or exceeded. Prepared key information for monthly forecast and buy meetings. Analyzed and distributed forecasting information to production groups, sales, production, and costing teams. Provide Functional Excellence in the area of supply chain data & KPI's. Send reports on regular basis to team. Marketing Budget Forecast and Circulation Analyst 01/2002 to 01/2006 Company Name City , State Developed technology efficiencies to track and forecast weekly sales, demand expectations, inventory levels and resource planning to generate catalog profitability. Comprehensive data mining, customer segmentation and statistical analysis to produce catalog mailings. Analyzed customer performance and target promotions catalog vs. e-com sales to generate sale profitability. Forecasted weekly and total program sales by catalog using historical data. Analyzed click through rates, bounce tracking, abandon rates, and event driven emails to understand user Internet behavior. Optimized to strengthened Customer File Master and recommend changes to marketing plans to improve the business sales. Education and Training Bachelor of Science : Information Systems Northeastern University City , State Information Systems SAS Business Intelligence Client Tools, SAS Training Center New York, NY
Administering Microsoft Windows NT 4.0, New Horizons Training Center Braintree, MA
Fundamentals of Solaris 2, Sun Microsystems Massasoit Community College City , State Introduction to Software Design & Development Massasoit Community College Boston University Center for Information Technology City , State Concepts & Facilities of Emerging Technologies Skills asset management, benchmarking, Business Intelligence, Citrix, Cognos, costing, Crystal Reports, data analysis, data mining, Database Management, direct marketing, e-commerce, forecasting, Google Analytics, inventory levels, merchandising, SharePoint, MicroStrategy, relational databases, sales, SAP, SAP 7.0, SAS, Software Design & Development, Solaris 2, SQL, system integration, Tivoli, Unix, validation | APPAREL |
LOGISTICS COORDINATOR Summary To obtain a full-time position with a company that offers opportunities and growth potential, while contributing to the success of my employer. I'm a executive who is a dynamic leader, team player and motivator. I have over 15 years of Human Resources/office experience to contribute to any company or organization. I'm a detail-oriented person with excellent analytical skills and experience with benefits and payroll administration. Along with 10 years of Community service work. Accomplishments Employee of the Month Award Team Player Award Experience July 2013 to November 2013 Company Name City , State Logistics Coordinator Rail logistics work in-bounding and out-bounding trains in three different states, for a local railroad Ensuring vins from big three and other automotive companies were on the correct trains Data Entry of all switch Instructions Document train information, along with verifying waybills, for vins correct destination Matching waybill numbers Ensuring that all information inputted is accurate giving attention to detail December 2011 to October 2012 Company Name City , State Administrative Assistant/Receptionist Answering telephones and welcoming guests. Receiving and directing visitors, Word processing, photocopying, filing, and faxing Assist in scheduling and organizing complex activities such as meetings and department activities for members of the Management Team, Maintaining/reordering office supplies Coordinate travel arrangement for employees and consultants as necessary Coordinated work activities of subordinates and staff January 2011 to September 2011 Company Name City , State Project Lead Project Manager assisting 36th District Court with transition from one HRIS/Payroll System ADP 5.0 to ADP HR-B and Workforce Now; servicing 400 employees March 2008 to October 2008 Company Name City , State HR Coordinator Administered monthly payroll for 30-employees for 3 different sites Managed all employee benefits, building, contents, D&O, liability for multiple sites. Reviewed job descriptions developed by hiring manager, and ensured FLSA compliance Coordinated formal employment offers; pre-employment drug screen and background check(s) Created and maintained employee files; employee database. June 2006 to February 2008 Company Name City , State HR Specialist Facilitated the hiring and placement process for over 100 different positions Supported disciplinary action and terminations including COBRA administration Conducted employee training of Benefits eXpert and IPAY systems Administered employee welfare benefits and open enrollment Organized return-to-work program, and employee health and safety training Prepared monthly reconciliation for temporary employment accounts. August 2001 to June 2006 Company Name City , State HR Benefits Administrator Prepared monthly reconciliation for healthcare accounts for BCBS, BCN, HAP, Total Healthcare, Omnicare, Delta Dental, SunLife and Mutual of Omaha Life Insurance, Employee Census Report creation Responded to inquires/concerns regarding employee healthcare benefits Experience with Worker's Compensation, STD/LTD, FMLA, ADA, Child Support Orders, COBRA Administration, LOA, and The Healthcare Reform Act Handled recruitment and placement of union employees Prepared paperwork for new hires and terminating employees with completion of paperwork. Completed ADP system reports for HR compliance Education 2016 University of Phoenix Health care Mgmt BS BS: Healthcare Administration-HM University of Phoenix -Healthcare Administration w/ a concentration in Health care Mgmt. (Pending) 2013-2016 Accomplishments -Trained 350 staff-members on use of HRIS self-service benefit system, ADP's Benefit eXpert -Ability to handle multiple priorities simultaneously -handle all human resource functions with a high level of confidentially -Ability to meet deadlines -Ability to work alone or in a team setting -Ability to set a goal, and make sure that goal is carried out to the fullest. -Ability to produce work with a high degree of accuracy and attention to details -Employee of the Month Award -Team Player Award -Conducted new hire orientations quarterly -Implemented an in-house hiring system; also implemented a back-to-work program for all employees on workman's compensation, the DIA is still using today. Professional Affiliations Warren Conner Development Coalition -Detroit Skills Compensation, Healthcare, Hr, Benefits, Cobra, Reconciliation, Adp, Accounts For, Ada, Annuities, Dental, Fmla, Healthcare Accounts, Healthcare Benefits, Leave Of Absence, Life Insurance, Loa, Long-term Disability, Ltd, New Hires, Recruitment, Short-term Disability, Std, Award, Excellent Multitasker, Simultaneously, Team Player, Health And Safety, Terminations, Training, Payroll, Administrative Assistant, Answering, Faxing, Filing, Office Supplies, Receptionist, Scheduling, Telephones, Word, Adp Hr, Project Manager, Database, Employee Benefits, Flsa, Liability, Detail-oriented, Human Resources, Office Experience, Automotive, Data Entry, Logistics, Railroad | ARTS |
DIRECTOR OF ENGINEERING Executive Profile Proactive engineer with years of experience and management skills in Operation Management and Industrial Engineering with a passion to increase operational performance and improving customer's satisfaction. With responsibility that have crossed all levels of managerial responsibilities including, but not exclusive, OHSA, EPA and logistic requirements, inventory and WIP control, budgetary generation, which increases my abilities to be proactive in ensuring customer satisfaction. With managerial responsibilities in managing plant operation, engineering departments and developing diverse team members to achieve success. I recently achieved my Masters in Business Administration and presently working on my Six-Sigma certification, which provides me additional skills to pursue my passion. I am an individual with extensive experience in the operational and managerial elements it takes to optimizing a production operation, while control cost and its relationship to financial effect on the organization. Striving to improve operational methodology and operational sequences to reduce product cost. Studying operational ergonomics in efforts to eliminate or control worked relate injuries, business operation and project management in all aspect of an industrial operation. My experience also includes inventory control methods such as JIT, as well as lean manufacturing practices that are required to develop an effective operational continuous improvement process to achieve the desired goals. I excel in the ability of combining diverse backgrounds of different individual into one common direction of accomplishment creating an atmosphere of trust and teamwork. Skill Highlights Product development Product line expansion Project Management Budgeting expertise Quality Management Distribution Management Facility Management MBA Time Management Studies Total quality management Work-flow Planning Staff Development Staff Motivation Expense ControlInventory Control Labor Cost Controls Negotiation Skills Core Accomplishments Project Management: •Implemented a monitoring project reporting project comparing projected project cost to actual project cost with the purpose to provide management information concerning effect on projected margins. This resulted in margins increasing from 3% average to 18% average. •Successful developed and Implemented an inventory control software that reduced yearly expenditures by $500,000 and on hand inventory by $750,000 • Reorganized finishing and distribution operation into a team/group operation, which resulted in decrease in cost by 20% -30%. Professional Experience Director of Engineering Jun 2013 to Jul 2014 Company Name － City , State Management of a staff of engineers performing PRE-COST/COSTING function, conducting PRODUCT DEVELOPMENT Developing and maintaining WORK INSTRUCTION for new & existing product. Work Inprocess analysis and develop efficient production line set-up for efficient production methods The Development of the technical data and instruction for a LEAN MANUFACTURING PROCESS and PRACTICES to ensure that manufacturing management has the best information and tools to produce the product in in the most efficiency and profitable manner. New PRODUCT DEVELOPMENT and interpretation of blue prints and technical data Recommendation and design of work-aids, machinery and attachment accompanying work flow design to improve the production and assembly process to increase profitability, which is one of my many strong points. BLUE PRINT and TECHINCAL DATA interpretation, AUTO CAD pattern development. Costing Manager Apr 2003 to Dec 2009 Company Name － City , State With major responsible was establishing the bill of material structure including direct labor hour calculation from CAD drawing and motion time analysis to determine the different level of cost factors in the manufacturing process. With extensive experience in the analysis of the production process to determine actual cost I was able to generate monitoring devise to report activity concerning margin fluctuation. Experience in developing and operating systems to monitoring and establish material with usage of a MRP system. I also developed project progress reporting comparing projected project cost to actual project cost to monitor and provide management information of progress effect on project margins. This included electrical components, steel fabricated component, and tooled components based of Cad draws and regulator standards. Proposed and implemented lean manufacturing techniques and continuous improvement manufacturing concepts training to improve turns and reduce manufacturing cost. Also imitated a $500,000 interest free loan from the rural development community to provide capital for expansion in production capacity. As a result the cost control and reporting margins increased from 3% average to 18% average. Chief Industrial Engineer/ Manager of R&D Jan 1991 to Dec 2002 Company Name － City , State Project installation installation through mechanical, electrical, and OSHA related safety standards. Manage the supply chain to ensure effective and accurate operation to prevent bottlenecks and production delays. Product Development to establish equipment requirements for new production and forecasting productive capacity of domestic and international production also including product pre-costing and load analysis. Negotiating contractual process with suppliers on various raw material and replacement parts for domestic and international operation to ensure projects cost are controlled and maintained and the ongoing performance of the projects result are maintained. Resovling customer relation issues in product design, and quality for both internal and external customers ensuring customer continued satisfaction. Managing production process and insure that production line were set up correctly to meet customer delivery specification and production line demands. Responible for programing of PLC equipment and on various different pieces of equipment, and ensures that Mexico personal was trained to operate equipment. Warehouse management responible for all function and the logistics on domestic shipping including development of a pick and pack operation for the outlet store operation. Working with all departments in pinpointing potential problems and determining the best potential solution to the problems, as well as overseeing the implementation of the solution. Project management on the installation of quality control, ergonomic issues, personnel training and retraining programs to improve the process reducing operating cost and improve customer satisfaction. Project Development and installation of inventory system that reduced yearly expenditures by $500,000 and on hand inventory by $750,000. Re-engineering of a 100,000 square foot finishing and distribution operation into a team/group operation, which resulted in decrease in cost $3,120,000 per year. Education Master of Business of Administration Degree , Management 8 2012 University of Phoenix － City , State , United State GPA: GPA: 3.7 GPA: 3.7 Bachelor of Business Administration Degree , Management 8 1979 Delta State University － City , State , United States GPA: GPA: 3.0 GPA: 3.0 Dean List Member of Sigma Phi Eplson Graduate coursework for the SBA Skills Lean Manufacturing MBA P&L Management Product Development Management Industrial Engineering Skills Operational Management Skills Performance Analysis CAD MircoSoft Office Quality Control Management | APPAREL |
Marilyn Hunter Summary Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Flexible hard worker ready to learn and contribute to team success. Skills Behavior modeling Compliance Leadership Teambuilding Work ethic Multitasking Active listening Troubleshooting Individualized care Multi-line telephone skills Office equipment operations Organization and efficiency Meticulous and organized Security understanding Experience Substitute Teacher | Company Name - City , State | 08/2015 - 03/2020 Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Provided notes and reports on school day activities to primary teacher. Requested as substitute teacher based on excellent referrals and trusted performance. Engaged students in discussions to promote interest and drive learning. Educated students in various subjects to provide seamless transition during absence of head teacher. Maintained student attendance and assignment records to prevent lapses during teacher absences. Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities. Helped students build learning and study skills to achieve educational goals. Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities. Reported problem students to principal to maintain control of classroom. Managed high school classrooms during teacher absences. Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Assigned homework to students based on curricula and modified based on daily progress. Promoted learning by leveraging traditional and modern instructional strategies. Created lesson plans to address requirements of state curriculum. Led group sessions to reinforce concepts and applications of course content. Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading. Recorded attendance data to report to program managers. Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education. Administered quizzes and tests and documented grades to support accurate record-keeping. Taught students during teacher absences and kept up with lesson plans and student assignments. Substituted for teachers to practice handling classrooms of students. Elementary Computer Teacher | Company Name - City , State | 08/1999 - 09/2002 Created tests and assignments to assess student knowledge of presented coursework and lecture materials. Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation. Developed lectures addressing variety of computer science topics to engage and educate students. Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences. Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources. Instructed students on use of technology tools and equipment as well as methods for accessing information. Set up and maintained classroom computers and equipment. Provided instruction on professional technology use and web etiquette. Devised project-based assignments to create opportunity for hands-on practice and skill building. Scored student assignments to measure comprehension. Attended seminars and workshops to discover latest advances in computer education. Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures. Evaluated and adjusted course curriculum based on student overall performance and assessments. Receptionist | Company Name - City , State | 08/1998 - 06/1999 Scheduled and confirmed appointments. Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Maintained daily calendars, set appointments with clients and planned daily office events. Sorted incoming mail and directed to correct personnel each day. Oversaw office inventory by restocking supplies and submitting purchase orders. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Prepared packages for shipment by generating packing slips and setting up courier deliveries. Directed and oversaw office personnel activities. Answered phone calls, provided information to callers and connected callers to appropriate people. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Managed customer complaints and rectified issues to complete satisfaction. Managed office paperwork, including scanning documents and routing business correspondence. Pulled and organized requested documentation. Greeted visitors and directed them to appropriate areas, verifying reasons for visit and verified information. Determined needs of visitors and provided information or solutions. Signed for packages, recorded all deliveries and distributed to personnel. Delivered key administrative support to coworkers, taking on additional tasks during peak times. Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor. Maintained office safety by screening visitors, updating logs and issuing temporary passes. Education and Training Albany State University | City , State | 05/1986 Bachelor of Science : Psychology | TEACHER |
ENGINEERING TECHNICIAN Summary An experienced CAD and GIS Technician able to produce detailed drawings and maps which are clear and accurate. I am able to analyze databases and generate custom maps and reports with different tools of the trade. I am always curious to learn new skills and technologies that enhance my productivity in a complex organization. Adaptable to work for long periods and under the most stressed situations without losing focus and patience. Highlights Operating Systems: Windows XP/ Vista/7 ArcGIS 9.3.1, 10.0 C# (Basic) Telvent ArcFM 9.3.1/10.0.3 Java (Basic) ArcGIS extensions AutoCAD (2008 - 2013) Arc Toolbox AutoCAD Map 3D 2008 Enghouse NetWORKS 4.7.1 3D Studio Max 2009 ERDAS Imagine 9.3 Revit 2009 Microsoft Office (Up to 2010) GeoExplorer 6000 Series GeoXH GPS Pathfinder Office Software Magellan Mobile Mapper 6 Basic Surveying Principles MS Project Remote Sensing Garmin Oregon 550 Adobe CS4 (Photoshop, InDesign, Illustrator) Google Earth Google SketchUp (Up to ver. 7) Clinometer MicroStation (Basic) Able to lift, push, pull and carry 40 pounds or more Languages: Armenian Experience Company Name Engineering Technician 07/2014 to Current Updating the map book settings to publish water tiles of atlas map Generating system valve and hydrant data per tile using Crystal Reports Creating Tree GIS database - subtypes, domains, required fields with data types, geo-coding about 38,000 tree addresses Analyzing DB and generating reports per engineer requests Digitizing of Fiber Optics and tube allocation using Telvent fiber manager Creating custom maps for research studies Updating GIS, CAD, and other records based on asbuilts received Cover the front counter answering phone calls and customer walk-ins (when necessary) AutoCAD drafting (street lighting, substations, electrical substructure and wiring, and customer primary services) Perform various queries for street lighting, electrical engineering, and water engineering departments Updated GWP Electric and Water 5 Year CIP Plan Cross training with Electrical Planners - New and updated meter spots Created address geocode and updated xml to set as default Review, reconcile, and post GIS edits to parent version while supervisor is on vacation Linked transformers to customer meter data for transformer load study. Company Name Assistant Engineering Technician 11/2013 to 07/2014 Maintained the ArcFM stored display for the Electric viewers and editors Edit of electrical features in a versioned enterprise database Error check and tracing for Phase and Feeder connectivity Consolidated five street light databases into one (GPS, Versioned GIS, AutoCAD/MS Access, Disconnected, and Duplicated) Created custom street light maps for the Street light HPS Conversion Master Plan Updated Customer Service, Substructure, Substation, Street Lighting and Wiring drawings Conversion of paper and scanned images to AutoCAD format Researched new City Fiber routes using GIS Reviewed and fixed any errors for cartographic representation Worked as a team for a two phase Service Point ID mapping for electrical services to the customer side Helped Engineering staff with any GIS related issues Checked off permits for new constructions Updated wall maps at the Utility Operation Center and Howard Substation Updated and plotted 4kV/12kV feeder conversion map for the next three years Worked with ISD-IT to publish web maps. Company Name Hourly City Worker 12/2007 to 09/2012 Approved Electrical and Fiber Optic edits to parent version Updates to the GIS manual for work procedures Trained co-workers to use GIS / ArcFM Created data dictionary for GPS collection project of the Street Lights Prepared maps and reports for extension of Fiber Optics Reviewed Plan Checks for GWP Fiber Optics Plotted sectional and primary maps from CAD and GIS Installation of ArcGIS and ArcFM Created and maintained personal geodatabases Assisted in creation of mapping standards and other procedures Updated the 5 Year CIP Plan Mapped/Updated electrical assets within GIS and CADD: Electric Vehicle (EV), Service Drops, Tropos, Ice Bears, Underground/Overhead Distribution lines, Vaults, Pull Boxes, Basemap, Poles, Pedestals Assisted in obtaining bearing and distances for electrical easement deed Digitized electrical and water easements Updated Glendale's Municipal Code Book. Education Bachelor of Science : Geography Social Sciences June, 2012 California Polytechnic State University Pomona GIS GPA: Pi Gamma Mu Geography Pi Gamma Mu Social Sciences Associates Degree : Architecture June, 2009 Glendale Community College Architecture Civil Design Technology December, 2012 Rio Hondo Community College Civil Design Technology GCC Certificate, Architectural CAD
GCC Certificate, Architectural Drafting GPA: President and Vice President of the American Society of Engineers and Architects Club (ASEA)
Dean's list President and Vice President of the American Society of Engineers and Architects Club (ASEA)
Dean's list Work History Company Name Professional Affiliations ESRI User Conference, Attended Seminars/Workshops (San Diego, CA)
Basic Data Collection using TerraSync v4.0x Field Software
GPS Data Collection for GIS - Best Practice
ESRI Certificate, Cartographic Design Using ArcGIS 9 Additional Information 2 | Page Skills 3D, 3D Studio Max, Adobe, Photoshop, Architectural Drafting, AutoCAD, Basic, book, CAD, Conversion, Crystal Reports, Customer Service, data dictionary, databases, database, drafting, Edit, electrical engineering, engineer, xml, features, Fiber Optics, GIS, GPS, HPS, Illustrator, InDesign, Java, Lighting, Mapper 6, MS Access, C#, Microsoft Office, Office, MS Project, 3.1, Windows XP, MicroStation, enterprise, NetWORKS 4.7.1, next, Operating Systems, DB, coding, research, Revit, supervisor, phone, transformers, transformer, Vista, Wiring | ENGINEERING |
ACCOUNTANT Summary If you need someone who delivers sharp results, I can help. Well qualified and results oriented Accounting Professional with over fourteen years of successful experience in positions of increasing responsibility in dynamic entertainment companies. Skilled at training staff in Accounts Payable and Receivable and Payroll functions and creating effective teams. Highlights Windows XP, Microsoft Office (Outlook, Excel, Word), QuickBooks Enterprise 17.0, Timberline, File Maker, POS. Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience 01/2009 to Current Accountant Company Name － City , State Responsible for all aspects of accounts payable, receivable and payroll. Banking liaison: reconciled statements, credit card and additional reconciliations. Month end analysis, closing and production of month and year end financial reporting. Preparation of monthly commission reports. Control and monitoring of complex, high volume Production Petty Cash and daily Cash Report. Preparation of 1099-s. 01/2006 to 01/2009 Accountant Company Name － City , State Supervised, trained and managed a staff of four permanent employees, plus interns. Oversaw the general accounting department areas: accounts payable, receivable and payroll. Banking liaison: reconciled statements, credit card, lockbox and additional reconciliations. Month end analysis, closing and production of month and year end financial reporting. Preparation of monthly commission reports. Control and monitoring of complex, high volume Production Petty Cash process. 01/2004 to 01/2006 Junior Accountant Company Name － City , State Responsible for all aspects of accounts payable and accounts receivable functions. Reorganizing and reconciling online based business transactions. Bank, credit card and other reconciliations. Month end analysis and closing. Managed and trained college interns. Preparation of royalty reports. Preparation of 1099-s. Education Accounting Phoenix University/US-Florida-Miami Accounting - Present 2003 Sheridan Technical Center/US-Florida-Miami
Certificate - Bookkeeping Fundamentals CUC University /Colombia 1998 Bachelor Arts Degree : Business Administration Business Administration Reference Laurel Harris President at Stellarhead
(646) 382-8408
David Walton
Vice president of Operation at Dogmatic
(917) 671-6798 Languages Fluent in Spanish Skills General Accounting, accounts payable, accounts receivable, Microsoft office, Outlook, Windows XP, Word, Excel, Quickbooks Enterprise 17.0, | ACCOUNTANT |
ENGINEERING ASSISTANT Career Focus My full name is Kailie Marie Mahea'lani Graciidis. I am an ambitious 20 year old and also a part-time student at Bellevue College. I have a desire to work in the ocean one day and to also manage my own online company, but have yet to choose the right major(s) towards those goals. Summary of Skills Ability to make decisions and solve problems Ability to work in a team structure Attention to detail Balanced Computer proficient Dependable Determined Educated Fast learner Flexible Friendly Hardworking Honest Issue resolution Interpersonal skills Kind Outgoing Quick on my feet & with my hands Reliable Strong verbal communication Time management Very organized & energetic Computer proficient Experience 06/2012 to 06/2013 Engineering assistant Company Name － City , State At Stanbury Electrical Engineering, we built and repaired chargers for forklifts. Every two weeks, new shipments came in with new and old chargers that we were to repair and put together before the next shipment came in. Below are some details on my position at Stanbury Electrical Engineering. Typed and organized the binders stating everything there is to know about the chargers for meetings with potential buyers. Patiently and carefully put the "stickers" together through the sticker process. Stickers" meaning the logo for the chargers. Then, I lined up the stickers once they were completed and gently put it on the charger itself. Rendered technical drawings and electrical systems specifications that exceeded company standards. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Wrote protocols, qualification documents, test plans and test reports for quality assurance purposes. Continually improved methods and procedures for processes, measurement, documenting work and techniques. 08/2013 to 11/2013 Receptionist Company Name － City , State Receptionist – Took calls, wrote down appointments etc. Cleaned – Floors, glass cases, windows, machinery, vacuumed. Organized makeup/hair display. Test-dummy for spa-related activities (Facials/nails) 06/2014 to 10/2014 Receptionist Company Name － City , State Took calls, wrote down appointments etc. Cleaned - Floors, glass cases, windows, machinery, vacuumed. Organized makeup/hair display. Test-dummy for spa-related activities (Facials/nails) BigFoot Java (24 hours I took on the role as both a normal Barista (4am-10am, 10am-4pm, 4pm-10pm), as well as the Graveyard Barista (10pm-4am). Pulled doubles, triples, and once an accidental 24 hour shift. Made high-quality beverages while also served out Bigfoot merch/food/gum/ and cigarettes. Quickly and efficiently rang up sales Neatly stocked and organized the merchandise -that included the window display. Greeted and talked to every customer, made sure they were happy by the end of their visit. Tried my best to remember each customers drink, so whenever there was a big line, I was able to have their drink ready by the time they made it to the window. Counted all the supplies in the store every day at the beginning of my shift to ensure nothing was missing or miscounted. Took Costco orders when they delivered more food/drink supplies. Covered emergency-shifts when someone was unable to make it in the stand that day. Trained new Baristas if needed. 01/2015 to 06/2015 Company Name I was their daytime nanny and date night nanny. Still, if it works with my schedule and they need an emergency nanny, I'll be there for them. Started at either 7am or 10am, ended at either 7pm or later if they had a date night. They have two little boys. Ryan (age 2) and Nathan (age 5) On the way to work for Kelly, she would drop off Nathan at pre-school. I would watch/care for Ryan until 11:30, then I got him ready to get in the car to go pick up big brother from school on Bellevue way. When we got back from picking up Nathan, I would feed them lunch. Made them dinner. Made sure they had good hygiene. They weren't allowed much screen time (television or online games, etc.) so we mostly did critical thinking activities such as reading and writing and art. Played active games, took them to parks in Seattle, North Bend, Bellevue, and Issaquah. Put the boys to sleep at night. Watched over their house & fed their cat when they went on long vacations. Cleaned up their house every visit. Education and Coursework 2014 High School Diploma Mount Si High School － City , State Bellevue College - Eastgate Bellevue, WA Current Freshman Skills art, Attention to detail, Interpersonal skills, critical thinking, Dependable, Electrical Engineering, electrical systems, forklifts, Java, logo, machinery, meetings, windows, window, works, next, pick, processes, protocols, quality, quality assurance, Quick, Fast learner, reading, safety, sales, television, Time management | ENGINEERING |
HR ADMINISTRATOR/MARKETING ASSOCIATE
HR ADMINISTRATOR Summary Dedicated Customer Service Manager with 15+ years of experience in Hospitality and Customer Service Management. Respected builder and leader of customer-focused teams; strives to instill a shared, enthusiastic commitment to customer service. Highlights Focused on customer satisfaction Team management Marketing savvy Conflict resolution techniques Training and development Skilled multi-tasker Client relations specialist Accomplishments Missouri DOT Supervisor Training Certification Certified by IHG in Customer Loyalty and Marketing by Segment Hilton Worldwide General Manager Training Certification Accomplished Trainer for cross server hospitality systems such as Hilton OnQ , Micros Opera PMS , Fidelio OPERA Reservation System (ORS) , Holidex Completed courses and seminars in customer service, sales strategies, inventory control, loss prevention, safety, time management, leadership and performance assessment. Experience HR Administrator/Marketing Associate
HR Administrator Dec 2013 to Current Company Name － City , State Helps to develop policies, directs and coordinates activities such as employment, compensation, labor relations, benefits, training, and employee services. Prepares employee separation notices and related documentation Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting. Advises management in appropriate resolution of employee relations issues. Administers benefits programs such as life, health, dental, insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance. Marketing Associate Designed and created marketing collateral for sales meetings, trade shows and company executives. Managed the in-house advertising program consisting of print and media collateral pieces. Assisted in the complete design and launch of the company's website in 2 months. Created an official company page on Facebook to facilitate interaction with customers. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Advanced Medical Claims Analyst Mar 2012 to Dec 2013 Company Name － City , State Reviewed medical bills for the accuracy of the treatments, tests, and hospital stays prior to sanctioning the claims. Trained to interpret the codes (ICD-9, CPT) and terminology commonly used in medical billing to fully understand the paperwork that is submitted by healthcare providers. Required to have organizational and analytical skills as well as computer skills, knowledge of medical terminology and procedures, statistics, billing standards, data analysis and laws regarding medical billing. Assistant General Manager Jun 2010 to Dec 2010 Company Name － City , State Performed duties including but not limited to, budgeting and financial management, accounting, human resources, payroll and purchasing. Established and maintained close working relationships with all departments of the hotel to ensure maximum operation, productivity, morale and guest service. Handled daily operations and reported directly to the corporate office. Hired and trained staff on overall objectives and goals with an emphasis on high customer service. Marketing and Advertising, working on public relations with the media, government and local businesses and Chamber of Commerce. Executive Support / Marketing Assistant Jul 2007 to Jun 2010 Company Name － City , State Provided assistance to various department heads - Executive, Marketing, Customer Service, Human Resources. Managed front-end operations to ensure friendly and efficient transactions. Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Exemplified the second-to-none customer service delivery in all interactions with customers and potential clients. Reservation & Front Office Manager Jun 2004 to Jul 2007 Company Name － City , State Owner/ Partner Dec 2001 to May 2004 Company Name － City , State Price Integrity Coordinator Aug 1999 to Dec 2001 Company Name － City , State Education N/A , Business Administration 1999 Jefferson College － City , State Business Administration Marketing / Advertising High School Diploma , College Prep. studies 1998 Sainte Genevieve Senior High － City , State Awarded American Shrubel Leadership Scholarship to Jefferson College Skills Accounting, ads, advertising, analytical skills, benefits, billing, budgeting, clients, Customer Service, data analysis, delivery, documentation, employee relations, financial management, government relations, Human Resources, insurance, labor relations, layout, Marketing, marketing collateral, medical billing, medical terminology, office, organizational, payroll, performance reviews, personnel, policies, posters, presentations, public relations, purchasing, reporting, statistics, website. | HR |
MARKETING COORDINATOR Professional Summary Marketing Coordinator offering 10 years' experience. Capable and
focused on delivering high quality service. Proactive team player
and coaching abilities. Excellent attention to details. Well
organized and self-motivated. Focus on process improvement.
Strong time management skills and ability to work under pressure,
meet tight timelines and manage multiple tasks simultaneously.
Skilled at developing and maintaining effective communication
channels with clients, peers and administrative staff. Skills Marketing plan Media Plan Budgeting Advertising & Public Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Advertising, Newsletter Agency, Organizing Brand Management, Organizational Brochures, Presentations Budgets, PR Budget, Press releases Budgeting, Pricing Competitive, Producing Content, Profit Contract negotiation, Project management Database, Promotional materials Management, Proofreading Special events, Public Relations Graphics, Public Inventory, Relations Logistics, Publicity Marketing strategies, Research Marketing plan, Retail Marketing, Sales Market, Strategy Marketing communications, Strategic Marketing and communications, Time management Materials, Trade shows Media relations, Translation Meetings, Web pages News releases Work History Marketing Coordinator , 02/2017 to Current Company Name – City , Puerto Rico Coordinate and implement monthly US promotional circulars
adaptations to PR Market by do translation, pricing and
audit report. Implement marketing and advertising campaigns. Translate and adapt corporate material to PR market. Liaised with Marketing Manager to manage and deliver
marketing and communications plans. Work with Marketing Manager to determine budget
distribution and manage expenses to that budget. Compiled product, market and customer data to forecast
accurate sales and profit projections. Perform competitive researches by identifying and
evaluating product characteristics, pricing and advertising. Support pricing team on PR Market pricing strategy. Provide project management for all assigned projects,
ensuring deadlines are met. Coordinate creation and printing of internal marketing
material requests. Keeps promotional materials ready by coordinating
requirements with graphics department; inventorying stock;
placing orders; verifying receipt. Assist and support 11 PR Stores when necessary for events
such as grand openings or other special events. Establish and maintain effective communication and working
relations with internal and external partners. Marketing Coordinator , 02/2015 to 02/2017 Company Name – Puerto Rico Coordinating marketing projects and activities as
requested. Provide support to marketing department. Preparing marketing reports with descriptive brief
summary and visual evidence of all local activities to
share with the manufacturer in Korea. Develop marketing communications campaigns. Preparing marketing and advertising strategies, plans,
and objectives; planning and organizing promotional
presentations. Ensure that messages are supportive of and consistent
with marketing strategies. Coordinate flow of information and communication and
disseminate it according to plan strategy. Producing additional marketing communications, such as
flyers, brochures and exhibition-related projects. Work with manager and business units to determine
budget and manage expenses to that budget. Identify, develop and execute communications strategy
for key media contacts and customer references. Research media coverage and industry trends. Improve communication efficiencies within company. Responsible for creating and delivering marketing ideas
and activities for 13 dealer partners. Organizing production of branded items such as stationery
and merchandise. Assisting with artwork production. Keep record of all advertising agency requests and
estimates to facilitate bill process. Accomplishes organizational goals by accepting ownership
to complete new and different requests. Events & Public Relations Coordinator , 06/2010 to 01/2015 Company Name – Puerto Rico Coordinate details of events such training, launches,
business meetings, trade shows, including site
selection/contract negotiation, registration database
management, and on-site management. Coordinate event logistics, including registration,
attendee tracking, presentation, materials support and
pre- and post-event evaluations. Work closely with hotels and other vendors to ensure that
all company requirements are fulfilled. Calculate budgets and ensure are adhered to. Promote products and services through public relations
initiatives. Create and deliver press releases, media relations
content and corporate newsletter content. Updates Web pages uploading new products information,
upcoming events and news. Develop reports of budget, return of investment and
others. Keep inventory of promotional materials. Supporting in-house marketing and design team by
coordinating and collating content. Track competitor publicity activity and prepared
comparative report to identify opportunities. Public Relations Intern , 08/2009 to 06/2010 Company Name – City , Puerto Rico Create Publics Relations Pieces as news releases and
media kits. Developed, planned, and executed advertising camping
using social media as Facebook, Twitter and YouTube. Updates Web pages uploading new products information,
upcoming events and news. Education BA : Communication, Public
Relations and Advertising , 12/2009 University Of Puerto Rico
Río Piedras Work History Marketing Coordinator , 02/2017 to Current Company Name – City Coordinate and implement monthly US promotional circulars
adaptations to PR Market by do translation, pricing and
audit report. Implement marketing and advertising campaigns. Translate and adapt corporate material to PR market. Liaised with Marketing Manager to manage and deliver
marketing and communications plans. Work with Marketing Manager to determine budget
distribution and manage expenses to that budget. Compiled product, market and customer data to forecast
accurate sales and profit projections. Perform competitive researches by identifying and
evaluating product characteristics, pricing and advertising. Support pricing team on PR Market pricing strategy. Provide project management for all assigned projects,
ensuring deadlines are met. Coordinate creation and printing of internal marketing
material requests. Keeps promotional materials ready by coordinating
requirements with graphics department; inventorying stock;
placing orders; verifying receipt. Assist and support 11 PR Stores when necessary for events
such as grand openings or other special events. Establish and maintain effective communication and working
relations with internal and external partners. Marketing Coordinator , 02/2015 to 02/2017 Company Name Coordinating marketing projects and activities as
requested. Provide support to marketing department. Preparing marketing reports with descriptive brief
summary and visual evidence of all local activities to
share with the manufacturer in Korea. Develop marketing communications campaigns. Preparing marketing and advertising strategies, plans,
and objectives; planning and organizing promotional
presentations. Ensure that messages are supportive of and consistent
with marketing strategies. Coordinate flow of information and communication and
disseminate it according to plan strategy. Producing additional marketing communications, such as
flyers, brochures and exhibition-related projects. Work with manager and business units to determine
budget and manage expenses to that budget. Identify, develop and execute communications strategy
for key media contacts and customer references. Research media coverage and industry trends. Improve communication efficiencies within company. Responsible for creating and delivering marketing ideas
and activities for 13 dealer partners. Organizing production of branded items such as stationery
and merchandise. Assisting with artwork production. Keep record of all advertising agency requests and
estimates to facilitate bill process. Accomplishes organizational goals by accepting ownership
to complete new and different requests. Events & Public Relations Coordinator , 06/2010 to 01/2015 Company Name Coordinate details of events such training, launches,
business meetings, trade shows, including site
selection/contract negotiation, registration database
management, and on-site management. Coordinate event logistics, including registration,
attendee tracking, presentation, materials support and
pre- and post-event evaluations. Work closely with hotels and other vendors to ensure that
all company requirements are fulfilled. Calculate budgets and ensure are adhered to. Promote products and services through public relations
initiatives. Create and deliver press releases, media relations
content and corporate newsletter content. Updates Web pages uploading new products information,
upcoming events and news. Develop reports of budget, return of investment and
others. Keep inventory of promotional materials. Supporting in-house marketing and design team by
coordinating and collating content. Track competitor publicity activity and prepared
comparative report to identify opportunities. Public Relations Intern , 08/2009 to 06/2010 Company Name – City Create Publics Relations Pieces as news releases and
media kits. Developed, planned, and executed advertising camping
using social media as Facebook, Twitter and YouTube. Updates Web pages uploading new products information,
upcoming events and news. Certifications Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Skills Advertising, agency, Brand Management, brochures, budgets, budget, Budgeting, competitive, content, contract negotiation, database Management, special events, graphics, inventory, logistics, marketing strategies, Marketing plan, Marketing, Market, marketing communications, marketing and communications, materials, media relations, meetings, news releases, newsletter, Organizing, organizational, presentations, PR, press releases, pricing, Producing, profit, project management, promotional materials, Proofreading, Public Relations, Public Relations, Publicity, Research, Retail, sales, strategy, Strategic, Time management, trade shows, translation, Web pages | PUBLIC-RELATIONS |
ASSISTANT BANKING CENTER MANAGER Accomplishments Outstanding Bank Manager Experience Company Name January 2011 to October 2014 Assistant Banking Center Manager Oversaw a team of five bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals. Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force. Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers. Managed of day-to-day branch operations, including problem resolution, customer service, sales, and over-seeing the banking center team Responsible for maintaining all compliance and operation issues, and audits of the branch, specific to applicable federal, state, local laws, and regulations, as well as Comerica policies and procedures Ensured reconcilements and balanced items are resolved on a timely basis, proof corrections, NSF and return items, Reg D, Reg CC, large item review, teller balancing, monitoring and correction Oversaw the servicing of customer accounts and ensured changes were handled in a timely manner, including research requests and/or additional information as requested Researched, wrote and reviewed operating procedures to keep branches and deposit operations up-to-date on policies and procedures Assigned to additional branches to oversee the overall operational performance and to train managers and employees to set standards and perform procedural activities per Comerica standards Assisted Regional Operations Manager with support on special projects, including currency reporting company wide and Process and Procedure Manual for new assistant managers and other employees Provided training and education to all staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control and negotiable items, and all other operational tasks Sourced and fund business loans and mortgage products, and developed team members lending knowledge on various products and solutions Company Name March 2008 to March 2010 Wells Fargo Company Licensed Financial Specialist Top Sales Producer - December 2009, Top Small Business Accounts Opened - May 2009 Exceeded monthly production goals of $1,000,000 in demand deposits, $100,000 investment referrals, and $150,000 credit lines; opened and maintained demand deposit and time accounts, sold insurance products, and fixed annuities Initiated, structured, and closed mortgage loans and business lines of credit; referred customers for brokerage services and other cross-functional opportunities Initiated team efforts with the staff to achieve sales goals, operational excellence and issues during sales meetings and/or while assisting customers Company Name November 2006 to September 2007 Accredited Home Lenders, Field Account Executive Solicited brokers to acquire subprime loan packages for funding and establish wholesale mortgage market share for the company Surpassed market share objectives with loan volumes of over $6,000,000 per month, exceeding company profit goals for account executives Company Name July 2000 to October 2006 Senior Loan Officer Windsor Capital individual Top Producer of the Month - July 2005, Windsor Capital Platinum Club - 2004 and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, 2004 and 2005 Hired, managed, and trained new loan officers for mortgage production and sales Funded over $100,000,000 in mortgage loans for single and multi-family properties Partnered with title companies, real estate agents, contractors, and escrow officers to solicit new clients and generate mortgage loans Education University of Michigan, College of Engineering BS : Electrical and Computer Engineering Education & Licenses: University of Michigan, College of Engineering, BS Electrical and Computer Engineering University California 2015 Certificate : Project Management City , State , US University California - Irvine, Certificate in Project Management 2015 Microsoft Project, Excel and Word proficient Certifications Wachovia Bank, N.A., a Wells Fargo Company Licensed Financial Specialist - March 2008-March 2010 University California - Irvine, Certificate in Project Management Professional Affiliations Windsor Capital individual Top Producer of the Month - , Windsor Capital Platinum Club - and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, and 2005 Presentations Product Presentations Skills Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word | BANKING |
OUTSIDE MACHINIST Summary I am responding, with great interest, to the advertisement for a Carrier Overhaul Network Scheduling position. I would be an ideal match for this position. I am a 15 year military veteran that served his country with hard work and dedication. I am looking forward to bringing trades to your company, in addition to my extensive professional experience, I have a ton of experience in carrier overhaul planning, scheduling, and administrative skills. My broad background makes me an excellent candidate for this position. I look forward to meeting with you in person to further discuss my qualification. Thank you for your time and consideration. Work Experience 12/2012 to Current Outside Machinist Company Name － City , State I am skilled in the installation of propulsion machinery, sea valves, steering gear, anchor handling equipment, elevators, pumps, ventilation fans, and weapons systems. In the process of installing this equipment, experience is gained in the use of math, blueprints, precision tooling, and portable machine tools. I have also become familiar with the procedures for precision line boring, precision alignment of machinery, bearing fitting, machinery assembly, surface machining, precision reaming, and machinery and weapons testing. 11/1996 to 01/2012 Aviation Ordnanceman Company Name － City , State While assigned to the USS NIMITZ (CVN 68), from December 1997 to March 2004 as a 3M Zone Inspector during a 3 year Refueling Carrier Overhaul period, I was directly responsible for coordinating the efforts between 300 shipyard workers and 25 Navy Officers and Chiefs for over 40 Navy ship zones in which was recognized for maintaining an 85 % on time delivery rate. While assigned to the USS CARL VINSON (CVN 70), from April 2004 to January 2007 as the Work Center Control Representative for Weapons Department; I prepared, controlled, documented, planned, and accounted for over 250 work candidates required for reentry work onboard the carrier in the shipyard. Also I coordinated the work activities between the Navy, shipyard, and other subcontractors for multiple systems and equipment that have been expected and turned over to the Navy ahead of schedule. While assigned to NAS Patuxent River form January 2007 to May 2010 as the Leading Petty Officer of Armament Weapons Support Equipment, supervising 17 military and 12 contract civilians responsible for custody and upkeep of 309 IMRL items valued at $4.7 million. The 17 personnel assigned process 300 maintenance actions quarterly IAW the Naval Aviation Maintenance Program, to ensure the availability of the Safe and Ready For Issue equipment for 50 tenant commands. While assigned to the USS Harry S. Truman (CVN 75 ), from May 2010 to January 2012 as the Ship Safety Petty Officer. Assists the Ship Safety manager in coordinating the implementation of the Navy Occupation Safety and Health (NAVOSH) Program, Traffic Safety Program, Recreational, Athletics and Home Safety Program. Performs administrative and record keeping functions in support of the command safety organization. Identify hazards, unsafe work practices, and health conditions. Assists in the evaluation of workplace hazards, including periodic workplace monitoring. Prepares various safety and mishap reports, maintains hazard abatement program documentation, and aids in mishap investigations, Highlights Has been maintaining a Secret level security clearance for over 10 (2002-2012) years while dedicated to the United States Navy. Has been maintaining a Secret level security clearance for over 3 (2012-2016) years while employed for Huntington Ingalls Industries. Education 09/21/2012 Tidewater Tech School of Welding GPA: 3.83 President's Award: June and September, 2012.
Dean's List June and September 2012. 3.83 President's Award: June and September, 2012.
Dean's List June and September 2012. Skills Shielded Metal Arc Weld: Flat, Vertical, Horizontal and Over-head position. Flux Core Arc Weld : Flat, Vertical, Horizontal position. Administrative, Inspection, Inventory, Maintenance Schedules, Weapons, Navy Publications, Record Keeping, Safety, Schematics, Test Equipment. | AVIATION |
SR. CONSULTANT Professional Summary A dedicated, versatile, and results-driven professional with 20+ years of IT experience. A proven track record with ability to work well with others to achieve common goals, resolve conflicts, and manage external relationships. Demonstrates leadership skills by a track record of achievements and contributing to a positive work environment while motivating others to accomplish goals themselves. Highly self-motivated, self-directed, and attentive to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Extensive experience working in a team-oriented and collaborative environment. Ability to solve problems with the available information, prioritizing, and making timely decisions. Outstanding project and program leader; able to coordinate and oversee all phases of project-based efforts. Strong analytical and decision making skills. Core Qualifications Software/Application: MVS Sysplex Environment, TSO, ISPF, JCL, JES2, SDSF, IMS, DB2, Ops/MVS, REXX, Thruput Manager, Workload Manager, Automate, SYSVIEW, Omegamon, Remedy, Omegaview, CICS, Strobe, RMF, SMS, Unix, Java Scripts, Windows 9x/NT, Microsoft Office Suite (Outlook, Word, Excel, OneNote, Powerpoint, and Project), Unix, SUN, Solaris, SNMP, IBM/AIX, Tivoli, TSM, CA-1, CA-7, Autosys, ESP, CA-DE, Control-M, Control-EM, Zeke, Zebb, Zack, Jobtrac, Scheduler, Candle Monitor Workstation, Robot Scheduler, Netview, XPTR, Java Scripting, TCP/IP Hardware: BM Rxx & Zxx Processors, SUN Processor, IBM RS/6000, STK Automated Tape Silos, Hitachi 7700, EMC DASD, AS/400, OS/390, VSM Experience Sr. Consultant June 2015 to November 2015 Company Name - City , State Part of a team specializing and applying solutions for Workload Automation needs. Proactively recognized and assessed problematic areas and applied 'best practices' solutions when needed Created and modified application schedules in the Workload Automation product for the Application Development Team Setup and executed quality testing for all environments Provided training and documentation to development teams Acted as a liaison between business units Consultant/Sr. Consultant September 2004 to April 2015 Company Name - City , State Part of the Professional Services team both for M/F and Open Systems. Created, debugged and modified complex job schedules using CA Workload Automation in different platforms. Focused on meeting deadlines while practicing customer service. Communicated effectively with all levels of management while providing the progression with the implementation. Strong analytical background to determine and make the right decision in quick and timely manner. Experience included a range of initiatives in pre-sales, sales, post-sales, planning, analysis, and implementation of solutions. Promoted effective coordination as a liaison between with all business units Effectively instructed training sessions for the customers Demonstrated documentation skills in processes, test and implementation plans, and training outlines Utilized CA Services Best Practices to accurately and efficiently implement products within the client environment Serve as a Subject Matter Expert in the products to help resolve complex and technical issues that came from product implementation and/or product functionality Data Center Team Lead April 2000 to September 2004 Company Name - City , State Managed, coached, mentored, and led a team of direct reports which oversaw the data center operations from the daily batch processing and scheduling, tape librarians, change management, incident ticketing, networking, monitoring and availability of all functional equipment for the Office Depot stores worldwide. Verified all escalation was handled properly if crisis arose. Made sure the team was focused on customer satisfaction. Able to spot trends and applied preventative policies and procedures. Oversaw the batch cycles which included fulfilling a role to implement projects and enhancing processes Demonstrated ability to apply IT in solving business problems Defined and communicated project milestones, service level agreements, and resources Wrote and issued employee appraisals, setup work schedules, developed daily and weekly reporting, and involved in empowering employees Accounted for overall system performance (mainframe and AS/400), maximizing resources to enhance batch workload and CPU resources Accountable for all the networking and POS systems at the Office Depot retail stores Data Center - Professional/Team Lead November 1990 to April 2000 Company Name - City , State Part of the data center operations team which oversaw the daily batch processing and had numerous responsibilities over the years of employment ranging from tape librarian to a successful team lead. Coordinated a test system to develop a better scheduling and Business Resumption process to eliminate redundant workload Applied the daily Change Management tickets Acted as a liaison for Allstate International companies to setup daily workload schedules. In 1997, acted as a consultant with local management, Allstate home office personnel, and Motorclub personnel to migrate all functionality to Illinois Served as a SME (subject matter expert) in DB2, IMS, and other Allstate accountabilities Supported and performed responsibilities for the weekend of IMS and DB2 database backup utilities. Performed recoveries, image copies, pointer checkers, stacked utilities, timestamp recoveries, etc. Part of the Business Resumption (BR) team which managed system resources and batch schedules during catastrophic disasters. Education Bachelor of Science : Computer Information Systems Wingate University - City , State Computer Information Systems Actively pursuing PMP and Scrum Master certifications Skills IBM/AIX, Application Development, AS/400, Automate, Automation, backup, CA-1, CA-7, Change Management, CICS, CA, Hardware, consultant, CPU, client, customer satisfaction, customer service, DASD, database, documentation, senior management, financial, functional, home office, IBM, DB2, MVS, image, IMS, ISPF, Java Scripts, Java Scripting, JCL, JES2, team lead, letters, librarian, mainframe, managing, meetings, mentor, Excel, Microsoft Office Suite, Office, Outlook, Powerpoint, Windows 9, NT, Word, Netview, networking, Omegamon, OS/390, personnel, policies, POS, processes, Processors, project management, quality, quick, reporting, retail, REXX, IBM RS/6000, sales, scheduling, Scrum, service level agreements, SMS, SNMP, Solaris, SUN, TCP/IP, telecommunication, time management, Tivoli, TSM, TSO, Unix, utilities | CONSULTANT |
GENERAL MANAGER AND BOARD MEMBER Executive Profile High performing Customer Relationship Management / BPO executive with proven experience managing high growth/complex operations serving diverse industries to include wireless, technology, insurance, healthcare and consumer services. A change agent with a well-documented history of growing assets and expanding client relationships by setting effective strategic direction, building a platform for consistent operational execution and proactively developing talent, processes and a culture of continuous improvement. Professional Strengths Executive & General Management * Strategic Planning Operations (Multi-Channel Contact Center, etc.) * Business Development P&L Management * Account Management Talent and Organizational Development * Cross-Functional Leadership Selected Achievements As Senior Vice President of Operations at ASURION, proactively reengineered operations, enabling revenue to grow from $400 million to $2 billion in two years, while improving margins, customer satisfaction and subscriber retention. Professional Experience 01/2011 to 01/2013 General Manager and Board Member Company Name － City , State A client of CMP that provides case intake solutions to the legal industry). Lead a team of 100 associates in all facets of business operations to include contact center, client services, sales, and financial management. Proactively implemented a strategic plan and reengineered business operations, resulting in a 100% increase in revenue, and a 51% increase in client retention in less than two years. After a positive liquidity event at ASURION, chose to leave the corporate environment to have more time to raise my two sons as a single parent and achieve my goal of becoming an entrepreneur). 01/2007 to Current Chief Executive Officer Company Name － City , State 000 independent contractors, and managed a P&L of $250 million. His expertise includes strategic planning, call center/BPO operations, customer relationship management, business development, account management, and Human Resource Management. As an entrepreneur, he has started two businesses, helped start two others, and completed dozens of consulting and service brokering engagements for clients. Clients have included, PEROT Systems (Revenue Cycle Management), MERCK (PBM), EAPC (Behavioral Health) DELL, SONY, Verizon, T-Mobile, Discover, BRIGHTSTAR, TRUSOURCE Labs (Nest/Google), and Citigroup. Mr. Thomas currently serves as the Founder and CEO of Contact Management Partners, LLC, an operations consulting and business process outsourcing partner that helps organizations to better acquire, retain and optimize their customer relationships and effectively scale/manage operations. CMP provides practical, hands on consulting that focuses on ensuring the right strategy, people, process and technology are in place and aligned, to ensure a satisfying customer experience and profitable bottom-line. Mr. Thomas is a graduate of the University of South Florida and resides in Franklin, Tennessee with his two sons, Christopher and Michael. 01/2004 to 01/2006 Senior Vice President of Operations and Executive Team Member Company Name － City , State 2 billion global organization providing insurance and roadside assistance services to the wireless industry). Reported to the Chief Executive Officer. Lead the claims processing, customer service, technical support, and roadside assistance groups in all facets of business operations. 3,000 associates located in five locations, a network of 10,000 independent contractors, and a P&L of $250 million. Clients included Verizon Wireless, T-Mobile, Cingular, and Alltel. Proactively improved operations and inter-company collaboration resulting in $100 million in additional revenue, cost per claim reduced by 40%, reships by 16% and customer satisfaction scores increased from 84% to 93%. 01/2003 to 01/2004 Vice President of Business Development Company Name － City , State Start-up venture founded by the former CEO of Client Logic, providing offshore business process outsourcing services within the APAC region). Reported to the President and helped create the sales division. Acquired a Physician Practice Group, establishing the organization within the healthcare marketplace. 01/2002 to 01/2003 Senior Vice President Company Name － City , State 500 million global provider of BPO services). Reported to the Chief Operating Officer. Lead a team of 2,500 associates in four locations, providing customer care, sales, and technical support services. Managed a P&L of $80 million and supported clients to include; DELL, Sony, Microsoft, EarthLink, and Sears. Reengineered operations to grow revenue by $11 million and margin by 7%. Led a global best in class initiative that reduced organizational attrition by 40%. 01/1997 to 01/2001 VP General Manager Company Name － City , State A $500 million CRM /e-CRM outsourced solutions provider to the Fortune 500). Reported to the President/EVP Operations. Responsible for all facets of business operations to include strategic account management, operations, and business planning. 2,400 associates within two locations and a P&L of $70 million. Clients included Merck Pharmaceutical, MCI World Communications, JC Penney, TY, Citibank, HBO and Harland. Implemented operating processes and a sales support presentation that resulted in the Corpus Christi business unit being designated as the organization's "model" site to be used for all major prospective client visits and as a learning place for best practices. Proactively grew a client from $4.5 million to $22 million within 30 months, and another client from $6.5 million to $16 million in under one year. Produced approximately 29% of the divisions revenue and 35% of gross profit while utilizing 18% of total assets. 01/1994 to 01/1997 Chief Operating Officer and Executive Team Member Company Name － City , State A TOP 50 Call Center Outsourcing Company specializing in B2B and B2C sales). Reported to the Chief Executive Officer. Lead 300 associates in three locations in providing inside sales services to clients in telecommunications, financial and consumer services. Functions include account management, HRM, FP&A, and a P&L of $12 million. Proactively improved quality assurance practices that reduced cancelled sales from 5% to 1%. Improved recruiting processes that resulted in 100% of staffing objectives to be met within a labor market with 2% or less unemployment. 01/1993 to 01/1994 Director of Tele Company Name － City , State 127 million direct marketing division providing home furnishing products). Reported to the President. Lead customer service, sales administration, human resources, and vendor relations. Implemented a total process re-engineering that resulted in improved service levels (55% to 90%) and reduced claim resolution time by over 50%. Implemented a consultative selling strategy that increased sales by 4.9%. Developed an inside sales initiative that produced $3 million in new revenue. 01/1986 to 01/1992 Director of Staff Development Company Name － City , State 1.3 billion direct marketing and electronic retailing organization). Reported to the CEO of HSC and then the SVP of Human Resources for HSN. Responsible for all training and development for 7,000 associates and leaders at multiple locations throughout North America. At the request of senior management, served in a variety of special assignments to include starting the customer service department at Canadian Home Shopping, Union avoidance within a distribution center, and turning around both a travel start-up, and an acquired reservation company. Proactively developed a program to recruit and train older workers that produced a flexible workforce, increased sales, and reduced labor cost. HSN received a Business Partnership Award and American Legion Employer of the Year Award. Education Bachelor of Arts : Pre-Law University of South Florida Skills account management, a P, B2B, Behavioral Health, business development, business operations, business planning, business process, Call Center, consulting, Contact Management, customer relationship management, CRM, Client, Clients, customer satisfaction, customer service, customer care, DELL, direct marketing, entrepreneur, senior management, financial, financial management, FP&A, gross profit, Human Resource Management, Human Resource, Human Resources, inside sales, insurance, legal, Logic, management consulting, market, network, organizational, process re-engineering, processes, quality assurance, recruiting, selling, sales, sales support, staffing, strategy, strategic, strategic planning, technical support, telecommunications, vendor relations | BPO |
DIGITAL MEDIA INTERN Summary Competent and reliable professional seeking an internship or co-op position that will allow me to apply my education
and enthusiasm in a professional, mutually beneficial, growth-oriented business environment. Experience 01/2017 to Current Digital Media Intern Company Name － City , State Researched and implemented the use of immersive technology like Oculus Rift, HTC Vive and Samsumg VR in Florida International University's Virtual Reality Lab Collaborated in the production and post-production of 360 video content Published an article on an inter-displinary play focused on Sea Level Rise for FIU's Inspicio Magazine 09/2015 to 06/2016 Marketing assistant Company Name － City , State Assisted Product Managers with the launch of new products
Participated in weekly customer briefings and team meetings Supported the marketing team in advertising new products through Social Media
Gained useful knowledge on financial statements and how they are leveraged by the finance team to enhance
daily business operations. 08/2014 to 12/2014 Project Engineer Assistant Company Name － City , State Assisted project engineer, accounting, and superintending staff with daily duties
Collaborated with construction observation, staking, and administration duties 12/2013 to 06/2015 Sales Associate Company Name － City , State Ensure high levels of customer satisfaction while maintaining excellent sales service
Assess customers' needs and provide assistance and information on product features Education and Training Spring: 2018 Bachelor of Science : Digital Media Communications Florida International University － City , State GPA: 3.2 Languages Fluent in English and Spanish (writing and speaking) Skills Proficient in Adobe Photoshop and Adobe Premiere | DIGITAL-MEDIA |
EIGHTH, NINTH AND TENTH ENGLISH TEACHER Summary Motivated Literacy Specialist, Reading/ LA Teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Versed in working well with all learning styles. Effectively leads special education teachers, liaises with other teams to facilitate high quality education for all students. Highlights Certified English 6-12 Certified Reading K-12 Gifted Endorsed, Special Ed. Experience Strong Communicator Classroom Management MA.E Reading Strategic Planning Project Management Team Leadership Professional Development Accomplishments Reading Department Chair. National Writing Project 2010. Help students reach their IEP goals. Facilitate small reading and writing groups. Mentor struggling students to graduation with progress monitoring. Manage classes of up to 25 students. Accompany field trips and after school activities. Cultivate excellent student growth in test score results. Foster a love for literacy. Experience Eighth, Ninth and Tenth English Teacher March 2015 to June 2015 Company Name － City , State Develop general knowledge of entire program's 8-10 curriculum and very detailed knowledge of courses for which responsible Support students and parents with alternate strategies, provide additional assistance with daily assignments and projects Communicate regularly with parents, students, guidance counselors, curriculum specialists through use of computer and telephone Keep student records, data up-to-date, including cumulative files, student and family information, attendance accounting, log all student and parent contacts Consult with other teachers, staff learning specialists to develop alternate enrichment activities and modifications to students' programs to increase student understanding Seventh and Eighth Grade Reading Teacher and Department Chair August 2010 to July 2014 Company Name － City , State Performing to an exceptional standard in this position, where demonstrate skills and abilities earn promotion to position of Reading Department Chair. Utilizing expertise of curriculum to ensure the provision of an engaging, facilitative learning environment, efficiently managing the classroom with gifted and advanced reading students. Conducting detailed assessments of the learning capabilities of all students, altering teaching strategy to ensure inclusion and subsequent development of all students Fostering relationships with students from a diverse selection of cultural backgrounds, furthering skills in collaboration by working closely with parents, colleagues and administration personnel Seventh Grade Reading/ Language Arts Teacher August 2009 to July 2010 Company Name － City , State Adhering to tier 2 and tier 3 interventions in delivering flexible teaching practices to students, striving to ensure academic development of all students with differing abilities Performing comprehensive assessments, evaluations of progress and goals of each student within the Title One education plan in order to provide detailed feedback to parents, administration staff, students Implementing disciplinary procedures where necessary in order to ensure provision of a safe and focused learning environment Sixth Grade Reading and Language Arts Educator August 2007 to July 2009 Company Name － City , State Closely adhering to relevant guidelines and processes when preparing and applying a tailored lesson plan Playing an instrumental role in a team of nine/ten colleagues in order to deliver an effective learning environment for students of all abilities Heavily involved in the development and effective implementation of the Language Arts curriculum through participating heavily in curriculum development meetings Advancing skills in relation to analysis by gathering and evaluating data related to student performance, creating a lesson plan based on this information Ninth and Eleventh Grade Reading and Language Arts Educator August 2006 to January 2007 Company Name － City , State Striving to ensure the academic success of all students by providing rigorous lessons for students Education M.Ed : Curriculum and Instruction Reading , 2010 Secondary Reading and Curriculum - Grand Canyon University － City , State B.A : Liberal Studies English Writing and Multi-Cultural Anthropology , 2005 University of Central Florida － City , State Liberal Studies English Writing and Multi-Cultural Anthropology Professional Affiliations National Writing Project FGCU UCF ASCD Conferences Florida Virtual School Florida Literacy Coalition Springboard Education Achieve 3000 Series J.N. Ding Darling Wildlife Refuge Education Licensed Florida Realtor Skills Communication, Curriculum, Literacy, Lesson Planning, Critical Thinking, Documentation, Email, Microsoft Outlook, Microsoft Office, Organizational, Reading Comprehension, Research, Time Management, Travel Planning, Writing | ARTS |
HR ASSISTANT Summary Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, and Highly Motivated. These are just some of the many attributes in which I possess as an individual. With over 5 years of experience in Human Resource administration and customer service, I have the talent to quickly adapt to new challenges. Within my experience, I focused on benefits administration, payroll, career development and employment law. Highlights Assigned administrative assignments on a daily basis Implemented employee's handbook Processed documentation for employees Conducted employees' performance reviews Managed Employee Scheduling Coordinated with upper level, co-worker and lower level Teamwork oriented Processed new recruits Processed payroll Performed background check Managed inventory supplies Secured new wholesale food purveyor to decrease costs and increase profits Accomplishments Accomplishments at Pho n More Restaurant Managed restaurant financial objectives by developing financing, establishing banking relationships Prepared strategic and annual forecasts and budgets by analyzing variances, initiating corrective actions, and establishing financial controls Developed and implemented strategies to increase average meal checks Created restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates Controlled purchases and inventory by meeting with account manager, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, taking corrective actions Contributed team effort and inspired team members motivation and provided high level of customer service and maintain a high profile in the day to day operations Handled any complaints or contentious issues that cannot be settled directly by team members and provides a fast solution Accomplished in campaign Recycle Program, divide the right trash to the right bin Accomplishments at Dr. Norman G. McKoy & associates Demonstrated success in administrative employee handbook, developing team building programs and corporate policies, job descriptions and management reports Organized office documents, patients' charts and organized office woking areas Welcomed new employees to the organization by conducting orientation Organized employees' document pockets and maintained employees's confidence and protect operation by keeping human resource information confidential Maintained employee information by entering and updating employment and status-change data Provided payroll information by collecting time and attendance records Provided secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies Experience Company Name City , State HR Assistant 04/2014 to 02/2016 Increased productivity of the physician's office by organizing patients charts and converting them into digital files, which streamline patient maintenance Processed pay roll through Paychex which includes ensured vacation and sick time are tracked in the system, answered payroll questions and facilited resolutions to any payroll errors Processed incoming mails and out going mails Successfully edited the employee handbook to define job descriptions, create office policies, patient managing and proper patient reports Wrote employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect of employee expectations Designed and implement overall recruiting strategy Coordinated with the office manager to recruit the right candidates, administering interviews and conducting background checks Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc) Identified and reduced business expenses to increase profits by controlling the budget, compares actual results to the budget expectations Company Name City , State General Manager 02/2013 to Current Hostess and waitress 04/2010 to 11/2016 Promoted to interview and recruit new hires in order to sustain longer hours of operation, thus increased company profits Was successful in ensuring the successful integration of new hires by implementing training and compensation structures Ordered foods and supplies for the restaurant, checked and maintained inventory, handling daily accounting and processing payroll Processed cost reduction thought venders and whole sale Increased marketability of the restaurant by designing and creating a new modernized menu Prepared and willing to step up when the restaurant is short of staff or low turn over in order to increase productivity and provide the best service Maintained a great quality and quantity of the foods and restaurant over all Created a Recycle Program by divided the recyclable bin and non- recyclable waste bin Education Bachelor of Arts : Humanities/English 2007 THE UNIVERSITY OF THAI CHAMBER OF COMMERCE , City , Thailand Humanities/English Excelled in Language And Culture, Transportation Management, Critical Reading, Article Writing and Advanced Technical Reading. Master of Science : Human Resource Management 2014 STRAYER UNIVERSITY , City , State , USA Human Resource Management magna cum laude 3.64 Excelled in Human Resources Law, Management, Ethical, HR Information Systems (HRIS) and Strategic Management Registered for Professional in Human Resources (aPHR) Certification HR Designations: Registering for aPHR (Professional in Human Resources) exam Expect to complete aPHR certification in 2017 Professional Affiliations Enrolling in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation, workplace safety/security and OSHA Member of Society for Human Resource Management (SHRM)
Skills Human Resource Management Skills: Employment Law HR Policies & Procedures Training & Development Performance Management Employee Relations and Mediation Benefits Administration Orientation & On-Boarding Organizational Development Staff Life cycle Computer Skills: HRIS applications (PeopleSoft Enterprise Human Resources) MS Office (Word, Excel, PowerPoint, Access, Outlook) E-Mailing tools-MS Outlook, Windows Outlook, Yahoo and
Google Networking
Skills- Job boards and Networking sites Soft Skills: Professional communication skills and interpersonal skills Bilingual Thai & English Excellent adaptability in new environments Hard working, flexible and reliable Honest
& Polite Shape
decision making Excellent customer service skills Creative | HR |
INFORMATION TECHNOLOGY SPECIALIST Summary Highly skilled and results-oriented IT specialist with extensive experience in Software Development, Software Configuration Management, Project Management, System Planning & Specification Development, CMMI5, Quality Assurance and Testing. Highlights Process improvement Quality assurance and control Results-oriented Relationship building Productivity improvement Project development and lifecycle Detail-oriented Work flow planning Experience Information Technology Specialist August 2006 to Current Company Name Track and control over 150 change requests per month. Manage the repository for Software and Customer Requirements Documents, Agreements and Governance Specifications. Document and communicate defects and problems with stakeholders and developers. Develop and report critical metrics related to CRSMB change request activity. Ensure that all activities involved in the software design, coding and testing of the application software have been successfully completed before releasing software for independent testing and deployment into the production environment. Deploy application software to the Test and Production environments using code management tools. Manage logging change requests into the tracking system and assigning work activities to members of the branch. Evaluate the adequacy of current CM processes and procedures and make recommendations for CM process improvement. Coordinate and communicate with developers, subject matter personnel, stakeholders, database management support and project managers. Performed platform testing and performance testing during the migration to the Serena Business Management (SBM) system. Collaborated in the design of the Serena Business Manager (SBM) Workflow. Administrator for the Serena Business Manager (SBM) System. Proficiency in working with Serena Version Manager as a software repository, WinSCP and Reflections for the migration and staging of application software to the testing and production LINUX environment. Maintain the Branch's SharePoint Site, ensuring current documentation and resources are available to the Division. Document CM procedures and provide training to new CM staff members, and members of the Division. Execute test scripts as needed in the implementation and deployment of software related Test and Production project development. Assure that software releases are performed in compliance with established CMMI guidelines. Solve technology related issues by researching potential problems and offer a solution in the deployment of software and change request tracking. Ensure that each CM change request has passed regulated security checks. Maintain a well established, well defined, documented, and repeatable processes within standards of Capability Maturity Model Integration (CMMI) Computer Specialist August 1996 to August 2006 Company Name Detailed and refined requirements, wrote algorithms, developed programs and command procedures. Developed solutions to improve software performance. Enhanced testing procedures. Performed software testing, debugging, and validation using internally developed test scripts, test plans, and results criteria. Developed and delivered software products. Communicated with IT staff and subject matter on project requirements Conducted program demonstrations with team members prior to the release of software. Performed extensive database testing, automated testing and data validation in support of the MAF/TIGER database's migration to Oracle. Developed database test scenarios and supporting software in Pro C and Oracle to validate the migration to the Oracle platform. Worked extensively in PL/SQL, SQL, Shell scripting in LINUX, JavaScript, SAS, and Visual Basic. Attended meetings with Division managers to review project status and proposed changes. Created status reports and posted to the GEO website for management review. Designed and maintained branch website. Computer Specialist July 1994 to August 1996 Company Name Designed and developed electronic questionnaires, "instruments", for Computer Assisted Survey Information Collection (CASIC) activities. Led meetings with subject matter staff to review project status and proposed changes. Met with the subject matter staff and the sponsor on the details and development of the programming specifications, design and testing of the CAI. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with program sponsor to draft project schedules and plans. Served as the single point of contact for project scheduling and changes. Program Manager of the Survey of Inmates of Local Jails. Mathematical Statistician February 1988 to July 1994 Company Name Worked in the Research & Methodology Branch of the Industry Division. Worked with team on the statistical methodology for designing a ratio estimation procedure. Developed estimation and variance methodologies. Developed the sampling frame, and independent probability proportional-to-size sampling (PPS) maintenance of surveys. Designedcomputer algorithms for assigning the sampling weights, the nonresponse sample weight adjustment, and calculation of the estimates, variances, and relative standard sampling errors. Developed computer software needed for survey sample selection. Provided programming expertise, assisted subject matter analysts with software and instruments for aiding in data reviews for the many annual and monthly surveys. Education Applied Probabilty and Statistics University of Maryland Survey Theory USDA Graduate School Master of Science : Urban Regional Planning Indiana University of Pennsylvania Bachelor of Arts : Physical Geography Indiana University of Pennsylvania Professional Development Training Serena Business Manager Composer Serena Business Manager Administrator Configuration and Release Management Training Unix Programming Oracle 10G Programming Oracle JDeveloper Java Programming Object Oriented Programming Intro to UNIX Systems Advanced UNIX Learning PERL Advanced C Language Programming Advanced PL/SQL Programming Fundamentals of SAS SQL Processing with SAS SAS Programing Table Processing with SAS Output Delivery Systems Utilizing VAX/VMS Demand Terminal Language Package References Objects and Modules Skills Configuration Management, Process Development, Process Improvement, Database Management, Software Development, Software Testing, Serena Version Manager, Serena Business Manager, Serena Business Administrator, Reflections, WinSCP, JavaScript, LINUX, Microsoft Access, Office, SharePoint, Enterprise, Oracle, PL/SQL, Oracle SQL, C, SAS, LINUX, Visual Basic | INFORMATION-TECHNOLOGY |
ENGLISH LANGUAGE ARTS TEACHER Summary Experienced educator who over the past 13 years employed a broad range of techniques and
teaching strategies to retain student interest, differentiate instruction, and maximize individual
learning by gaining immediate feedback through data analysis with use of instructional management systems and best practices. Accomplishments Rated as "highly effective" in the category of Collegiality and Professionalism in 2013-2014
Recognized by the Florida Department of Education as a High Impact Teacher in 2014-15 / 2015-16
Received a 4.0 student growth rating in 2015-2016
Awarded OCPS Foundation Grant in 2015-2016
Selected to create mini benchmarks for the county ELA department using Unify - Summer 2016 Chosen as a Mentor for other teachers; completed OCPS Clinical Educator Training
Assessed as "highly effective" with selected Deliberate Practice Elements three of four years
using Marzano's Model of instructional methods Selected to pilot the VIEWpath camera technologies and other evaluation tools using Insight
Advance to improve instructional practices Modeled instruction and hosted campus tours including: OCPS
leaders, Future of Educational Technology Tours (FETC), and Broad Foundation Scholarship
evaluation team (2014) Skills Proficient in Moodle, Sphere 2 (Video Creation) and Google Classroom Implemented - Google docs and forms Used Turning Point technologies - rapid responders Earned over 50 hours of continuing education per calendar year Familiar with concepts of Instructional design Trained on Edgenuity Program Familiar with Canvas, Edmoto, and Blackboard Incorporated imovie, ibooks, Garageband MS Office proficient Utilized Safari Montage Live Analyzed data trends from assessments Worked collaboratively as member of Professional Learning Community (PLC) Developed assessments to adhere to state testing format, functionality and Common Core Standards Experience English Language Arts Teacher 08/2009 to Current Company Name City , State English Language Arts Teacher 08/2007 to 06/2009 Company Name City , State Behavior Specialist Consultant 08/2003 to 06/2007 Company Name City , State Developed individualized behavioral and developmental plans for children with Autism
Spectrum Disorders; Developed behavior modification plans for staff, teachers, parents, and
children Supervised clinical team members with implementation of strategies for behavioral
interventions Managed staff during home and school therapy sessions Provided professional development supervision for support staff Coordinated and collaborated with Psychologists, school officials, insurance providers,
occupational and speech therapists Social Studies Teacher 08/1998 to 06/2001 Company Name City , State Education M.Ed. Technologies Enhanced Learning - Instructional Design 2003 Seton Hill University City , State B.S. Elementary Education 1997 West Virginia University City , State Development and Extra Duties Member of Building Wellness Committee, Chairperson - Corporate 5K, Attendee Professional Learning Communities Conference (PLC - 2013 and 2015), Member - Building Reading Committee (Read and Feed) Attendee - International Society for Technology in Education (ISTE -2014), Tutor - Duke TIP prep program and FAST after school program. | ARTS |
BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Highly motivated and intelligent professional utilizing highly refined sales, marketing, and managerial skills to grow revenue and profits. Yearly ranked in the top 5% of sales performers by employing a strategic vision to increase revenue and profits in assigned markets. Extensive experience selling Business-to-Business information technology and print advertising services in the Cincinnati and Columbus metropolitan areas. Clientele ranges in size from multi-billion dollar, multinational, firms like Procter and Gamble (P&G) and Reed Elsevier (LexisNexis), and smaller organizations like Greater Cincinnati Water Works and Comair. Proficient with many software productivity suites like MS Office, and Customer Relationship Management (CRM) tools like ACT!, Goldmine, and Salesforce.com. Sales methodologies include many custom/proprietary systems as well as the Sandler Sales Methodology. Experience January 2013 to Current Company Name City , State Business Development Executive Responsible for selling IT converged infrastructure consulting services, hardware and software solutions in the Greater Cincinnati area. PCMS is a Microsoft Gold Partner who specializes in Cloud and On-Premise technology, including Office 365, SharePoint, Lync and Exchange. Proven experts in Staff Aug, Helpdesk, and project based work. My customer base includes companies such as Intelligrated, KAO, Great Oaks, Schulman, Hilltop Basic Resources, Luxottica, etc. Ranked #1 in account growth and new sales. Mentored new sales representatives Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added additional billing consultants in the first month representing 25% of the company revenue. The average bill rate was $150/hour with a 32% gross margin. January 2011 to January 2013 Company Name City , State Business Development Executive Responsible for selling IT services to the Cincinnati, Dayton and N. Kentucky market. I am also responsible for new and ongoing marketing initiatives. Star Base specializes in 3 areas - IT Talent on Demand, Application Development and IT Strategy and Assessments. We have had particular success in developing open source applications and in providing I.T. Wellness Checks for our clients. Work with major accounts like Luxottica, Great American, Standard Register, Toyota, Cincinnati Financial, Tri-Health and several other medium to small accounts across the tri state area. Achieved revenues over $950,000 by acquiring new accounts and maintaining existing relationships in accounts in Cincinnati, Dayton and Northern Kentucky. January 2008 to January 2011 Company Name City , State National Account Manager Introduced the SupplyLink-Leads program to Building Product Manufacturers and National Building Distributors to generate and deliver real-time leads through the nation's largest network of construction plan rooms. Achieve goals and position for long-term results, by selling consultatively, building account plans, identifying and developing leads, setting appointments, conducting account research, leading sales calls, and creating relationships that lead to new business opportunities for the company. Consistently achieved over $500,000 in revenue annually increasing revenues year after year to companies such as Pella Windows, Caterpillar, Anixter, Gexpro, Rexel, Ingersoll Rand, Simplex Grinnell, etc. January 2007 to January 2008 Company Name Account Manager Identified opportunities, created strategic marketing plans, and sold project-based and value added information technology services to Fortune 100 clients. Developed new buying relationships within customer base, and developed new clients through networking and cold calling. Achieved $4+ million in revenue with a $760+K gross margin. Full supervisory responsibilities for 30+ direct reports (average wage $78K) including Project Managers, Business Analysts, SQA Analysts, and Network and Software Engineers. Consistently met activity-based performance objectives for business development and employee management. January 2006 to January 2007 Company Name City , State Account Manager Marketed and sold to Fortune 1000 clientele, project-based and value added information technology services. Developed creative marketing plans, personal networking strategies and cold calling methodologies to convert prospects into new clients. Met with "direct reports' on a monthly basis to review assignments and probe for new opportunities; responsibilities included managing the consultants through performance reviews and compensation adjustments. Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added 10 additional billing consultants in just 9 months representing 25% of the company revenue. The average bill rate was $85/hour with a 32% gross margin. January 2001 to January 2006 Company Name City , State Account Manager Contracted print and online media advertising for general contractors, specialty subontractors, suppliers and other entities supporting the building trade. Marketed to and trained general contractors and corporate owners on utilization of the online free bid management tool that provided new project leads. Grew territory by 212% and led annual sales growth. January 1997 to January 2001 Company Name City , State Executive Account Manager Developed and sold solutions based custom application development for medium to small businesses. Hired, trained, and developed 3 sales representatives to sell products for training division. Devised corporate marketing and business plans to maximize revenue and profit in the Cincinnati market. Coached sales personnel on performance, tracked market penetration rates, and helped close sales. Responsible for a $3.2 million objective and achieved 105% result for the full line of products and services. Cincinnati Bell Yellow Pages Cincinnati Ohio. January 1992 to January 1997 Account Executive Created and designed over 400 small to medium size business Yellow Page advertising programs. Quota consisted of retaining revenue, building new business, on-boarding non-advertisers, and increasing existing revenue accounts. Consistently met and exceeded sales objective by 150%. Ranked #1 in account growth and #2 in new and non-advertiser sales. Won several sales competitions to become a member of the Distinguished Sales Performance Club. Mentored new sales representatives. January 1990 to January 1992 Company Name City , State Account Executive Started and implemented a sales strategy to compete selling services in the Digital computer maintenance business. Top Digital Equipment sales performer in Cincinnati and Dayton. Winner of numerous sales awards. Increased billing base by 120%. January 1987 to January 1990 Company Name City , State Major Account Executive Sold and supported the total service portfolio including hardware, software, and network site services. Exceeded all sales and revenue objectives by 125%. Achieved top sales representative for three consecutive years. Won "Excellence Award." Successfully established team-selling concepts. Created and implemented services as part of the turnkey solution. Education Urbana University Bachelor of Science : Business Administration Marketing GPA: GPA: 3.6/4.0 Business Administration Marketing GPA: 3.6/4.0 Skills advertising, Application Development, Basic, billing, business development, business plans, cold calling, computer maintenance, hardware, consulting, clientele, client, clients, Financial, information technology, IT Strategy, employee management, managing, marketing plans, marketing, market, meetings, Exchange, Office, Windows, Network, networking, Page, performance reviews, personnel, profit, real-time, research, selling, Sales, strategy, strategic marketing, supervisory | BUSINESS-DEVELOPMENT |
DIRECTOR OF FINANCE Summary Senior Finance leader with 12+ years of professional experience heavily focused in financial analytics and accounting practices. Professional presence with a solid work ethic and customer service oriented. Team player who is comfortable working with all levels of management and staff. Creative problem solver who provides and implements cost effective solutions and continuously looking for way to create efficiencies and drive business profitability. Detail oriented with advanced skills in all Microsoft office applications. Highlights Strong experience in both short and long term financial planning Polished communication skills and comfortable working with all levels of management driving motivation and success with human capital Proficient in creating and tracking key performance indicators to drive business Experienced in ERP/System conversions and transitions from legacy systems Creation of financial reporting and modeling to communicate manufacturing cost goals and targets Experience Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led team during month-end close processes, invoicing, journal entries and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250K+ annual expense budgets across logistics finance organization Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led team during month-end close processes, invoicing, journal entries and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing function. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Created and presented pro forma statements and "what if" analysis to exective leadership Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations Created executive analysis reports highlighting business issues, potential risks and profit opportunities Created detailed financial models and analytical tools to facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered Participating in quarterly and annual audits with both internal and external partners Created and presented pro forma statements and "what if" analysis to exective leadership Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations Created executive analysis reports highlighting business issues, potential risks and profit opportunities Created detailed financial models and analytical tools to facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered Participating in quarterly and annual audits with both internal and external partners Created and presented pro forma statements and "what if" analysis to exective leadership Company Name City , State FINANCIAL ANALYST/PROJECT MANAGER 04/2007 to 06/2011 Monthly P&L management, including Financial and operations analysis for profitability comparisons, risk management, and expense management. Develop and maintain comprehensive and summarized reporting package to monitor the performance each month in all critical areas - sales, gross margin, expenses, inventory, productivity, etc. SuperUser of Data Warehouse and reporting systems (Oracle, OBIEE, EssBase, Business Objects) Developed consolidated reporting for EOA (Lens and Lab divisions) for senior executives. Produce pro-forma/trend analysis using, forecast, budget, and history to identify threats and opportunities. Develop a business partner relationship by providing them with the means to understand their sales, margin, and expenses while offering recommendations for ways to improve their business. Budget/Forecasting development and management using input from top management and operations. Prepare management presentations to be reviewed at Executive Board meetings. Master System User of Budgeting and Planning Application (SAP/Business Objects) to provide support for all business units using this software (140 users) Support the VP of Finance Business Analysis on special projects for system and business process re-engineering, cost reduction, and systems enhancements (ACE) Coordination point for consolidated reporting in the Commercial Sales Business Initiate projects to achieve improvements in identified areas Six Sigma/Lean Management Certified. Company Name City , State OPERATIONS SUPERVISOR 10/2006 to 04/2007 Create and prepare training documentation (handouts, training guides, test cases) and presentation material to be available for new hires. Strategic planning and forecasting to assist in new cost reduction projects/programs. Develop program and system mapping exercises for database conversion Prepare as Subject Matter Expert for assigned project Responsible for the integration of an internal corporate treasury security tracking program from Boston office to Dallas. Company Name City , State PRICING ANALYST 10/2005 to 10/2006 Research and analyze domestic and foreign securities Prepare daily and monthly security reports via our pricing vendors Work closely with Accounting Department to ensure timely and accurate reporting to our clients regarding their investment portfolios Management of various corporate retirement accounts, reporting on a monthly and daily basis Prepare daily and monthly pricing variance reports for specific accounts. Education MBA : FINANCE 2006 University of North Texas , City , State Bachelor of Science : ACCOUNTING 2003 Southeastern Oklahoma State University , City , State Participated in the VITA program Accounting Club Member Skills Accounting, Budgeting and Planning, Business Analysis, Business process re-engineering, Cost reduction analysis, Finance Reporting, Financial Statements, Forecasting, Inventory reconciliations, Manufacturing Costing analysis, Oracle, Payroll, Risk management, Sales, System conversions/Implementations, SAP, Six Sigma, Strategic planning, Tax returns, Trend analysis | FINANCE |
POST-DOCTORAL RESEARCH FELLOW Professional Overview Biophysicist/Biochemist
Expert level, research scientist and lecturer, with 16 years of experience, including 7 years teaching at the university level. Published over 20 journal articles and 30 conference proceedings. Successfully developed over 60 prototypes, 7 patents, 5 grants and performed over 25 international journal reviews, thus far. Award - winning expertise in team leadership with over 20 awards and honors for research in biochemistry, physical-biochemistry, molecular biophysics, protein and peptide chemistry, as well as performing innovative metabolic engineering, enzymology, microbiology, and molecular biology research globally. Core Qualifications Protein/Peptide Chemistry Protein/Peptide Expression Protein/Peptide Purification Protein/Peptide Engineering Protein Characterization Molecular Biology Ligand-Binding Protein Enzyme Biotechnology Microbiology Fermentation Drug Delivery ADME Experimental Skills Spectroscopic Methods: UV-Vis, IR, Atomic Absorption, Fluorescence, etc. Chromatographic Methods (analytical to preparative using open column, HPLC or AKTA purifier): Gel Exclusion, Hydrophobic Interaction, Revers Phase, Ion Exchange, Affinity, etc. Electrophoretic Methods: SDS-PAGE, Native PAGE, Isoelectric Focusing, Offgel, 2D, Blotting Techniques, etc. Thermodynamic/Hydrodynamic Methods: DSC, ITC, Centrifugation, Filtration, Diafiltration, Dialysis, etc. Molecular Biology Methods: DNA/RNA Extraction, PCR, Genetic Engineering, Rational Gene Modification, etc. Cell Biology methods/ Immuno Assay: Cell Culture, Cell Phantom Preparation, MTT, ELISA, etc. Microbiology Methods: Screening, Identification, Fermentation, Secondary Metabolites Pathways Engineering, etc. Education PhD Enzyme Biotechnology, Department of Biochemistry, University Putra Malaysia, Malaysia August 2010 Thesis title: "Production Optimization and Characterization of Thermostable Recombinant Lipase from a Locally Isolated Bacterium". MSc, Biophysics, University of Tehran, Tehran, Iran September 1997 Thesis title: "Qualitative and Quantitative Studies on Protein Transportation across the Blood-Air Barrier in Cultured Alveolar Epithelial Cell Monolayer". Awarded free education via competitive entrance examination. BSc, Cell and Molecular Biology, University of Tehran, Tehran, Iran November 1993 Awarded free education via competitive entrance examination. Experience May 2011 to January 2015 Company Name Post-doctoral Research Fellow Focused on production, purification and structure-function studies of multi-functional therapeutic peptides with Immunomodulatory, anti-inflammation, anti-hypertension, anti-oxidation and anti-microbial effects. Analyzed different enzymes/proteins as single molecules or as members of a network (e.g. signaling pathway), and their therapeutic/industrial applications. Developed the methods and conducted research on process optimization, product formulation, protein engineering, and QSAR studies, in artificial neural network, response surface modeling and other statistical methods. Designed and established new protein, peptide, and enzyme analytical methods and assay systems. Constructed gene cloning and different expression systems, and engineered the enzymes structures and functions. Studied the ADME of therapeutic molecules in vitro / in vivo, and developed different strategies for their delivery. Supervised 6 PhD, 5 MSc and 7 BSc students on multiple research projects. Taught university level courses in biochemistry and biophysics. Served as the lead on the bioactive peptides and functional molecules research team with over 22 members. Completed 4 research projects on study of therapeutic peptides and biofunctional molecules, which led to the development of over 60 novel prototypes, 6 patent applications, published over 9 journal articles and 7 conference proceedings. Designed and developed 2 recombinant GAD systems in lactic acid bacteria hosts for GABA over production. Received 18 awards from Invention, Innovation, Research and Technology Exhibitions. Created spectroscopic assay systems for the rapid screening of bioactive peptides/enzymes/microbes. January 2007 to December 2009 Company Name Graduate Research Assistant Recipient of the "Al-Biruni 2007/2008 outstanding researcher award" of enzyme and microbial technology research, and "Invention, Innovation, Research and Technology Exhibition" of University Putra Malaysia. Designed and constructed recombinant fusion intra-, extra-cellular and cell surface display of a novel thermostable, organic solvent tolerant, regioselective lipase, which led to the development of a patent, 3 prototype biocatalysts and 4 journal publications. September 2003 to July 2005 Company Name Research Fellow Conducted research on enzyme biotechnology and bioelectromagnetics, which led to the development of novel approaches to inhibit/activate enzyme activity. February 1999 to July 2005 Company Name Chaired the biochemistry and biophysics research lab with 17 members. Published 13 conference proceedings based on the conducted study on potential of electromagnetic fields to trigger the Phosphatidylinositol signal cascades and some of biomolecular hot points such as Na+/K+ ATPase and acetylcholinesterase. Recent Awards Gamo Pepto Cure; Immunomodulatory and Antihypertensive Bioactive Peptides Generated from Actinopyaga lecanora, Gold Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. VasoPept; A Marine Antihypertensive Bioingredient from Stichopus horrens, Gold Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. PeptoGreen; Green Soybean Proteolysate: A New Source of Antihypertensive Peptides with Industrial Application, Silver Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. Multifunctional Winged Bean Seed Proteolysate, Gold Medal, 24th International Invention, Innovation & Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia. An Industrially Potent Lactobacillus plantarum for Dual Biosynthesizing Activities for the Production of Glutamic Acid and GABA, Gold Medal, 24th International Invention, Innovation & Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia. Note: More award information provided by request) Patents Generation of angiotensin-converting enzyme inhibitory peptides from Stichopus horrens. PI 2013 700 448 A process for enhanced production of glutamic acid and gamma-amino butyric acid. PI 2013 700 338 Protein hydrolysates from Actinopyge lecanora and bioactive peptides. PI 2013 702 386 Functional bioactive peptides from palm kernel cake protein. PI 2013 700 397 Production of biopeptides with angiotensin-converting enzyme inhibition and antioxidant activities from winged bean seed [Psophocarpus tetragonolobus (L.) DC]. PI 2013 700 449 Green soybean (Glycine max) seed hydrolystates with angiotensin-converting enzyme inhibitory activity. PI 2013 700 406 Novel microorganisms producing a thermostable lipase. EP 2450458,09.05.2012 View Publications via Google Scholar and ResearchGate http://scholar.google.com.my/citations?user=0wAGYkQAAAAJ&hl=en http://www.researchgate.net/profile/Afshin_Ebrahimpour. Skills .net, Acid, BSc, com, competitive, DC, Delivery, DSC, ELISA, Exhibitions, Functional, HPLC, http, Innovation, max, Exchange, modeling, MSc, network, neural, Novel, Optimization, PAGE, pathway, PCR, PhD, producing, Publications, Research, researcher, technology research, Transportation, UV, View, articles, 386 | AGRICULTURE |
HR CLERK Summary I am an ethical, team oriented and policy driven individual with experience in AP/AR, Human Resource Administration, Auditing, Documentation experience, Property Management (96 Units) and a vast number of computer skills. Highlights Accounts receivable professional Expert in customer relations Proficient in SAP Strong communication skills ERP (Enterprise Resource Planning) software Strong organizational skills Large cash/check deposits expert Customer service expert Invoice processing Telecommunication skills Active listening skills Energetic work attitude Courteous demeanor Accomplishments Research Investigated and analyzed client complaints to identify and resolve issues. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Scheduling Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Multiple awards for performance. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Research Conducted research which led to the development of Resident Retention ]. Experience HR Clerk 04/2015 to 06/2015 Company Name City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.(backup).Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. Accounts Payable Clerk 02/2014 to 03/2014 Company Name City , State Receive and verify invoices and requirements and match purchase orders to invoice Prepare batches of invoices for data entry by matching invoices to correct vendor number Responsible for management of the weekly check mailings In charge of maintaining updated vendor files and file numbers Daily task includes the management of a customer service line (payment status, missing invoice, etc.) In charge of getting necessary documentation of Auditing Department. Accounts Payable Clerk 12/2013 to 02/2014 Company Name City , State Auditing of several months of Sprint bills to check for discrepancy in Plan rates. Preformed calculations, collected bills, analyzed charges and complete variances in Excel Spreadsheets. Completed and developed a procedure for the Auditing of Sprint Bills. AP/AR Clerk 07/2013 to 11/2013 Company Name City , State Executed accounts receivable reporting enhancements and reconciliation procedures.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Deposited third party checks, as well as monthly reserve transfers.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems. Accounts Receivable Accounts Receivable Specialist III 08/2000 to 06/2011 Company Name City , State Posted overhead invoices to appropriate general ledger accounts. Researched and resolved accounts payable discrepancies through invoice adjustments Coded and entered at least [50] invoices each day. Effectively managed a high-volume of inbound and outbound customer calls. Recognized for having no late fees or shut in's on company utilities Setup a Credit Card Process to ensure on time payment of utilities Assisted with New Vendor Setup Recipient of multiple positive reviews acknowledging dedication to excellent customer service Posted Cash and Completed Journal Entries Preform Debit and Credit Memo's Successfully implemented a scanning program to help with sox compliance. Apartment Manager/Leasing 08/1999 to 12/2000 Company Name City , State Tipton Management- Pine Lake Village Apartments Leased, Managed and Maintained 96% Occupancy Paid Bills by allocated Budget Completed move-ins and Move outs Got Painting and Sign bids (property rehab) Serve Evictions and filed Evictions Sent Letters out for Renewals and offered incentives for Renewals. Education BSBA : Human Resource Management 2011 CTU Online City , State , USA GPA: GPA: 3.95 Study Business Management with a emphasis on Human Resource Management. While enrolled I maintained a 3.95 G.P.A. and was also a school mentor to at risk students. Skills Accounts Payable Accounts Receivable Customer Service Microsoft Suite SAP Solomon Knowledge of Quickbooks | HR |
HR REPRESENTATIVE Summary A motivated business partner who communicates and collaborates effectively with all levels of personnel by relying on outstanding interpersonal and customer service skills, excellent sense of urgency and time management skills and taking pride in delivering high quality work. Highlights provide a high level of service to both internal and external clients and candidates possess excellent communication skills an organizational guru communication skills, have the ability to shift gears at a moment's notice and enjoy the challenges of helping to build a great organization of talented individuals. Ability to multi-task and work in a extremely fast paced environment. Superb Customer/Client service focus with a demonstrated desire to exceed expectations. Ability to handle confidential information and escalate issues when appropriate. Ability to interface with all levels of the organization, with external candidates and build relationships. Proved ability to serve as a team player with the agility to jump in whenever needed. Flexible, able to change direction quickly. Excellent oral and written communication skills, an ability to multitask, strong attention to detail and be able to work autonomously. A track record of demonstrating strong work ethic, integrity and personal accountability. Organized with strong time management and problem solving skills, intense attention to detail and accuracy, ability to prioritize. Human resources audits Maintains confidentiality People-oriented Organized Exceptional communicator New employee orientations Experience HR Representative , 11/2008 － 02/2016 Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Designed new employee packages and sent them via mail and e-mail. Drafted department-specific employee announcements. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Provided administrative HR support to 1200+ employees at all levels, including executive leadership and C&W Railway, in a manufacturing environment Employee Relations- effectively handled questions, interpreted and administered Collective Bargaining Agreements and policies, and resolved benefits and payroll related problems Talent Acquisition- Collaborated with hiring managers to recruit qualified employees and made hiring recommendations. Took initiative to work with crafted maintenance personnel in order to successfully source qualified candidates for these hard to fill positions. Onboarding & Orientation- Managed the recruiting and on-boarding process of all hourly employees. Conducted and coordinated new employee orientations at all levels to help facilitate organizational objectives. On-boarded 731 hires in 5 years including 3 entire Production crews of 10-15 people each, within 8 weeks Applicant Tracking Systems (ATS) - Customized and implemented an ATS for all North American plants within the organization Managed the Employee Referral Program and created and implemented the HR Outreach Program an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of SAFEbuilt and is responsible for helping creating a unique and positive first impression for potential employees as well as provide an outstanding candidate experience for each and every candidate Scheduling interviews, phone screens, candidate testing, working directly with candidates, recruiters and hiring managers, in some cases arranging travel for visiting candidates. Arrange and coordinate schedule changes as they occur throughout interview process. Coordinate interviews for out of state offices ensuring a positive candidate experience. Provide follow-up correspondence to candidates on recruitment status via phone and email. Greet candidates upon arrival for interviews when appropriate, assist them throughout the entire process ensuring a positive experience Updating candidate records and job postings in recruiting systems and confirming new hires. Coordinating the post-interview debrief meetings and providing debrief materials. Creating and extending offer letters. Conducting reference and background checks prior to the onboarding of a candidate. Identifying opportunities for improving candidate experience and scheduling efficiency. Tracking recruiting activities and providing candidate status in a weekly report. Assisting in the coordination of other recruiting activities as needed including attending recruiting events and career fairs Clerk Typist , 08/2008 － 11/2008 Company Name － City , State Prepared correspondence and completed data entry for public records and departmental reporting. Responsible for registering sex offenders. Maintained confidentiality in all aspects of job duties. Sr. Merchandise Assistant, Replenishment Leader, Office Associate , 02/2002 － 08/2008 Managed women's soft lines departments and Replenishment Team in a $3M dollar big box store Enforced sound merchandising and loss control strategies Excelled in building, motivating, coaching, and training hourly teams Responsible for cash handling procedures and daily opening/closing procedures Resolved internal and external customer problems and made smart decisions that drove sales, profits, and world class customer service Responsible for reconciling timecards, employee development, performance reviews, and maintaining confidentiality 08/1998 － 02/2000 Company Name － City , State Education Colorado State University － City , State Bachelor of Science Apparel and Merchandising Apparel and Merchandising Human Resources Certificate
Mountain States Employers Council Skills administrative, administrative support, benefits, C, cash handling, closing, coaching, com, Interpersonal Skills, Council, customer service, Customer Service Skills, data entry, Decision Making, Employee Relations, hiring, HRIS, Human Resources, HR, Interpretation, Labor Relations, leadership, merchandising, Lisa, negotiations, organizational, payroll, performance reviews, personnel, policies, Problem Resolution, reconciling, recruiting, reporting, sales, sound, employee development | HR |
IT & MEDIA ADMINISTRATOR Summary Experienced IT Administrator with a keen eye for innovative solutions and 15 years of experience in troubleshooting, managing and ensuring that networks and systems run at optimum capacity. Highlights Windows, Apple, Linux and Cisco IOS Network upgrades; CISCO router management Technical specifications creation Website creation and maintenance Excellent problem-solving abilities Outstanding communication skills Exceptional diagnostic skills Graphic design Accomplishments I functioned as a member of the problem resolution and enterprise service desk teams handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and ticket tracking software (Level 1, Level 2 and Level 3 support), representing over 50,000 computers and devices (desktops, laptops, printers) and a diverse group of end users, chiefly executive personnel. I drafted a proposal for a new training department to save the company $3.4 million. I maintained a total shrink (cycle counts, misc. adjustments, and year end inventory) of less than 1.10% of merchandise revenue by ensuring company's policies were strictly adhered to, information was accurate, and reports were properly worked. Experience IT & Media Administrator Jan 2006 to Current Company Name － City , State Boosted website traffic by creating an integrated social media strategy, including a successful SEO and link-building campaign to increase the website's credibility and drive traffic Created effective messaging using language, graphics and marketing collateral Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within the business Identified and solved technical issues with a variety of diagnostic tools Remained up-to-date on the latest technologies and solutions applicable to company products. Reviewed technical documentation and procedures. Local Technology Coordinator Jan 2012 to Jan 2014 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. IT Trainer Jan 2012 to Jan 2012 Company Name － City , State Trained employees for upgrade from Office 2003 to Office 2010. Provided base level IT support to non-technical personnel within the business. Followed up with clients to ensure optimal customer satisfaction. Utilized software and tools to identify and solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS). POS Product Support Specialist Jan 2011 to Jan 2012 Company Name － City , State Installed POS pharmacy software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business utilizing a variety of software and tools ( Unix (SCO), MySQL, Footprints, Join.Me, Kaseya). Managed call flow and responded to technical support needs of customers. Resolved product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Local Technology Coordinator Jan 2009 to Jan 2011 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. Computer Networking & Administration Instructor Jan 2009 to Jan 2011 Company Name － City , State Taught courses leading students towards a MCSE/MCITP certification, from approved curriculum, and developed daily lesson plans to include instructional aids Participated in school retention initiatives by providing regular, accurate and timely feedback to students and the school concerning academics, behavior, attendance, and more Motivated students to actively participate in all aspects of the educational process Completed professional development and in-service activities in accordance with college standards Maintained expertise in subject area and recommended improvements in curriculum design. Network Administrator Jan 2008 to Jan 2008 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment Developed and maintained all systems, applications and security and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. IT Support Specialist Jan 2007 to Jan 2007 Company Name － City , State Performed a variety of duties in support of a computer, and/or client server unit, Windows environment. Installed software, modified and repaired hardware and resolved technical issues; setup classroom and lab environments. Functioned as a member of the problem resolution and enterprise service desk teams, handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and Remedy ticket tracking and support software, representing over 50,000 computers and devices and a diverse group of end users, chiefly executive personnel. POS Support Analyst Jan 2005 to Jan 2007 Company Name － City , State Functioned as a member of the Help Desk team handling over 1500 franchise stores and over 600 corporate stores regarding POS software and hardware usage and configuration as well as networking via telephone and HEAT ticket tracking and support software (Level 1, Level 2 & Level 3), representing over 20,000 computers and peripheral devices (printers, modems, caller ID boxes) and a diverse group of end users. Diagnosed system problems and contacted vendors for service and/or replacement. Managed various areas of support including broadband connectivity and Windows/POS installation, configuration, and upgrade issues and supported all network and dial up configurations. Troubleshot, researched, diagnosed, documented, and resolved technical issues with a superior degree of technical knowledge and experience; utilized a variety of tools for troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager and Query Analyzer. Education Network Systems Admin Professional Program 7/2015 New Horizons － City , State Completed courses in the Network System Professional program at New Horizons Computer Learning Center to earn CompTIA Net+, Microsoft MCSA, Cisco CCNP & CCNA certifications (certs in progress) Bachelor of Science , Technical Management DeVry University GPA: Magna Cum Laude GPA: 3.8 Graduated Magna Cum Laude GPA: 3.8 Skills Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support and training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website | DIGITAL-MEDIA |
INFORMATION TECHNOLOGY SPECIALIST Professional Summary Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Skills Desktops, Ethernet cables Cisco routers Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Desktops, Ethernet cables Cisco routers Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology Strong software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Ethernet cables Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology Strong software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Experience with Information Technology Service Managment (ITSM) Ethernet cables CD-ROM Drives Scanners TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology Strong software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Experience with Information Technology Service Managment (ITSM) Work History Information Technology Specialist , 02/2018
to Current Company Name Defines scope, plans and deliverables for assigned projects Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations Confirms and prioritizes project plans and deliverables with the customer, participates in business and technical information technology solution implementations, upgrades, enhancement and conversions Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems Applies metrics to monitor performance and measure key project criteria Performs maintenance and troubleshoots network connectivity, printer, and other hardware issues for both uses on site and those that are remote Assists users with deployment and maintenance of desktop workstations. 06/2016
to 01/2018 Company Name Diplomatic Security Service for the Department of State Protected U.S. diplomats while visiting foreign dignitaries for diplomatic missions Maintained security awareness in a federal environment Assisted in employee management Interacted with VIP personnel such as members of the Senate, foreign and domestic diplomats, and the Secretary of State. Information Technology Interpreter , 08/2010
to 03/2016 Company Name Assisted United States military in training foreign nationals on information technology such as basic troubleshooting and basic system set up Diagnosed computer errors and provided technical support Backed up and restored organizational data files and systems Installed, configured and upgraded PC software and operating systems Created and updated IT support tickets per Standard Operating Procedures Provided customer support for email, hosted applications, desktop, system and network problems within defined Service Level Agreements. Languages Fluent in Dari, Dutch, and Russian | INFORMATION-TECHNOLOGY |
HR GENERALIST Professional Summary Dependable and responsible Human Resources Generalist with over fourteen years experience in a fast-paced
environment. Solid team player with great positive attitude and exceptional people skills. Experience in many areas of HR
including benefits, compensation, employee relations, recruiting, payroll and processing of new hires and terminations.
Strong customer service and detail oriented. Core Qualifications Conflict resolution & creative problem solver Able to adapt and implement change Excellent communication skills Quick learner Strong Word, Excel, PowerPoint Training and development Accomplishments ADP, Benefits, coaching, excellent communication, conflict resolution, consultation, customer satisfaction, employee relations, interpretation of policies, leadership, Excel, PowerPoint, Word, Payroll, People Soft, performance reviews, performance management, personnel files, implementing policies & procedures,recruiting Experience 02/2013 to 06/2015 Hr Generalist Company Name － City , State Process Improvement Implemented new Bio-metric clock and attendance policy for hourly employees Advised managers and implemented a discipline action policy Created and monitored new vacation calendar Coordinated employee engagement activities to create positive enviroment Protective Services Applied safety procedures and policies as outlined in Department Safety Manual Provided HR related support and advice to management and staff on a range of HR functions including talent acquisition and retention, employee relations, performance and compensation planning, learning & development, and effective leadership practices Managed employee relations investigations resulting from complaints and recommending resolutions Implemented and enforced human resources policies and procedures and ensure managers are consistent applying all policies and procedures Managed the merit increases and performance reviews and made recommendations Assisted benefits management including open enrollment training, conduct new hire orientations and assist employees with resolving issues Managed the Reduction in Force process including outplacement Managed recruiting process including prepare offer letters and all pre-employment background and drug tests Using ADP processed weekly payroll, review all time cards for accuracy and ran reports Worked closely the Payroll & Benefits teams to resolve and escalate any associate issues Processed all employee actions: new hires, terminations, status changes, title & salary changes using People Soft Managed & processed leaves of absence including FMLA, Worker's Compensation according to policy and federal/state regulations Managed Temporary Associates working with staff agencies to ensure proper staffing needs Maintained employees personnel files including I9 forms Explained human resources policies and procedures to all employees Conducted exit interviews for all employees Worked closely with managers to facilitate year-end talent reviews and performance reviews Coordinated Employee Assistance Programs seminars and events Assessed employee performance and issued disciplinary notices Ran queries and reports through the ADP and People soft system FX and Latin America Trading. 01/2008 to 06/2011 Company Name － City , State Provide consultation, guidance, and coaching to managers in areas such as employee relations and conflict resolution Manage visa and relocation process for employees Assist in the managing the Voice of the Employee Survey Assist in managing the talent planning and performance reviews Assist delivering and documenting performance management process Partner closely with compensation, benefits, legal and compliance to resolve any issues Ensured consistent interpretation and application of employment policy and practices Responsible for handling employees inquiries, accurately providing information to ensure resolution of any complaints and customer satisfaction Answered managers and employees inquiries by providing knowledge of benefits and policies Processed all new hires, transfers, leave of absences and terminations Managed leave of absence to include Short Term Disabilities and Family Medical Leaves Identified and resolved employee payroll and benefit issues Managed the on-boarding process of new hires including employee files and I9 verifications Worked with managers and recruiters to fill open positions Produced monthly headcount report, processed year-end bonuses and salary actions Worked with legal to process visas for all relocating employees and their family Ensured superior employee experience by addressing employees concerns, demonstrating empathy and resolving problems on the spot Assisted employees in person and via telephone. 04/2000 to 01/2008 HR REPRESENTATIVE Company Name － City , State Answered employees questions regarding benefits and HR Policies. Investigated and resolved employees inquiries and complaints in a timely manner. Processed all new hires, transfers, Leave of Absences and terminations. Produced monthly headcount report and processed all merit increases and bonuses. 01/1997 to 01/2000 HUMAN RESOURCES ASSISTANT/PAYROLL COORDINATOR Company Name － City , State Provided general administrative support to HR Director, Generalist and Staffing team of five. Delivered new hire orientation of benefits and payroll procedures for all new hires. Processed all payroll functions such as new hires, terminations, Leave of Absences. Education 2003 Associate of Arts : Sociology Business Management HUNTER COLLEGE － City , State Sociology Business Management BOROUGH OF MANHATTAN COMMUNITY COLLEGE － City , State Languages Able to read, speak and write Spanish Skills administrative support, ADP, Benefits, coaching, Excellent communication, conflict resolution, conflict
resolution, consultation, creative problem solver, customer satisfaction, employee relations, employee
relations, forms, human resources, HR, interpretation, Latin, leadership, legal, legal and compliance, letters, Director, managing, Excel, PowerPoint, Word, Payroll, People Soft, People
Soft, performance reviews, performance management, personnel, Policies, Process Improvement, Quick learner, read, recruiting, Safety, seminars, Spanish, Staffing, telephone, year-end | HR |
MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER Summary A results-oriented professional who cultivates strong and effective working relationships with internal and external partners to establish and achieve mutual communications objectives for advancement of company's business strategy. Highlights Advanced Microsoft Office including Visio, MS Project, PowerPoint and Adobe Creative Suite SharePoint, Citrix, Live Meeting and WebEx Expertise Advanced Project Management and Implementation Written, Verbal and Interpersonal Skills Vendor and Relationship Management Expertise Communications and Negotiation Experience On-Time Goal Achievements of 95% Proficiency Rate Experience Marketing and Corporate Communications/Merchant Services Transition - Communications Project Manager - Contractor 05/2012 to Current Company Name City , State Manage, write, and edit external client communications and content to meet transactional needs of multiple business merchants. Also manage project risk through comprehensive mitigation assessment and planning techniques. Initiate, define and manage marketing campaigns across business channels for direct mail programs within a matrixed environment. Actively manage the work efforts of multiple functional resources through the project plan. Strong partner relationship management, influencing, collaboration, and negotiating with senior business managers to gain commitment and accomplish shared goals. Lead matrix process for cross-functional teams to develop and execute client communications for various groups of merchants as part of Bank of America Merchant Services joint venture with First Data for merchants transitioning to preferred processing platforms. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Develop documentation; monitor and report project status; assesses the effectiveness and accuracy of documentation. Initiate and maintain reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback. Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines. Collaborate and communicate with other project managers and leaders to coordinate cross-project initiatives and activities. Ability to handle multiple priorities and work well under pressure with multiple deadlines. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Prioritize and perform a variety of concurrent tasks with minimal direction. Review and edit mail data files for creative production Manage vendor relationships simultaneously meeting campaign execution deadlines with ability to adapt to unexpected requests. Strong time management skills and sense of timeliness in meeting commitments. Maintain accurate status reports/summaries and regularly communicate status to leadership, business partners, and other key stakeholders on a weekly basis. Met overall goals with 95% proficiency rate. Understand proficiency of customer's tactical goals to effectively participate in the development and implementation of business solutions to manage project risk through comprehensive assessment and planning techniques. Manage work efforts through the project plan for basic scope control procedures utilizing multiple functional resources documenting and monitoring project status to assess effectiveness and accuracy of campaign. Analyze and report project status and research information; monitor project performance to maintain the quality of services, deliverables, and content. Timely response to operational issues and RFI's within defined area to identify and eliminate obstacles to solution plans, business goals or implementation. Develop contingency plans to meet compliance requirements with company practices. Engage all internal stakeholders to ensure communications are relevant, timely and delivered at desired intervals. Responsible for campaign design and production and distribution. Project planning, scheduling, tracking and reporting. Proven project management skills with ability to execute and drive stakeholder agreement. Spreadsheet, database and relevant project management experience. Proficient multi-tasker, with the the ability to manage multiple initiatives concurrently. Write and manage "standard content" used for client communications. Strong detail-orientation and problem solving skills with effective planning, time management and organization skills. Ad-hoc project and reporting on an on going basis. Project Manager 01/2007 to 01/2011 Company Name City , State Institutional Client Services, Marketing Project management for product implementations, asset consolidations and email campaign project requests. Engage outside vendors as well as other key marketing areas including Fulfillment, Information Technology, Creative Services, and Print Production. Status reporting of project work related to implementation of tactical product, segment and institution-specific marketing programs. Identify and log marketing plan-related issues or risks, and escalate as appropriate following project management best practices. Communicate across marketing channels with partners to execute measurable, scalable and replicable programs aimed at solving a key business need or taking advantage of critical business opportunities. Establish and implement rigorous to moderate complexity or single work stream project management processes and methodologies to help ensure that projects are delivered on time, within budget, and adhere to high quality standards to meet client expectations. Track key project milestones and adjust project plans and/or resources to coordinate communications with all areas affected by the scope, budget and resource work being managed. Include data gathering, preparation of presentation materials, proofing, setting project timelines and change management. Perform quality review and escalate timeline issues and risks appropriately. Institutional Marketing Coordinator/Administrative Assistant/Budget Specialist 01/2005 to 01/2007 Company Name City , State Officer, Marketing Specialist 01/2000 to 01/2004 Company Name City , State Executive Assistant/Office Manager 01/1997 to 01/2000 Company Name City , State Education Villanova University - Six Sigma Green Belt Certification 2010
Advanced Project Management Certification and Project Management Essentials 2007
WBT Education Credits - Compliance and Project Management Courses - 7.25 CH 2012-2013
Continuing Ed Credits - Various business and financial service-related courses - 35+ PDUs 2013 King's College City , State Diploma : Secretarial Science 1983 Secretarial Science Skills Adobe, Ad, basic, budget, business solutions, change management, Citrix, Interpersonal Skills, consolidations, content, Client, database, direct mail, directing, direction, documentation, edit, email, financial, functional, Information Technology, leadership, marketing plan, marketing, marketing collateral, materials, mail, Microsoft Office, PowerPoint, MS Project, negotiating, Negotiation, organization skills, Print Production, problem solving skills, processes, Project Management, Project planning, project plans, proofing, quality, Relationship Management, reporting, research, RFI, scheduling, Six Sigma, Spreadsheet, time management, Visio, Written | BANKING |
BUSINESS DEVELOPMENT CONSULTANT Summary Experienced Life Science Sales and Marketing specialist with track record in growing customer base and
maximizing sales. Motivated and ambitious with ability to increase business opportunities through dynamic
marketing strategies and effective communication. Able to use analytical skills and industry knowledge to develop
innovative strategies for success. Skills Business Development Account Management Competitive Analysis Prospecting/Cold Calling Knowledge of Drug Development Cycle Sales and Marketing Strategizing Market Research and Analysis Marketing Management Event Planning C-level Presentations RFP/RFI/Bid Preparation Public relations Experience Business Development Consultant Mar 2018 to Current Company Name － City , State SGW Pharma Marketing is a B2B life science marketing agency focused on connecting drug development companies with target audiences (development partners, investors, service providers etc.) by developing and managing integrated, full circle marketing programs . Oversaw business, client and vendor negotiations. Effectively directed internal marketing, communications and sales support staff. Improved marketing plans, sales strategies and customer relations to maximize business development. Leveraged industry trends in client markets to shape value-added solutions and approaches for key audiences. Streamlined operational efficiencies, developed sales tracking reports for planning by executive team. Maintained strong understanding of competitors, their offerings and their presence across globe. Account Executive Oct 2017 to Feb 2018 Company Name － City , State American Laboratory Trading provides asset management services and high-quality refurbished laboratory.equipment to clients in the life science academia and industry Promoted business growth in NC by maximizing existing client relationships and identifying new business opportunities through cold calling, networking, marketing and prospective database leads Completed daily outbound calls, up to 50 calls per day Discovered new opportunities to grow and expand inventory of products through product acquisition Successfully increased monthly sales revenue by 75% each month Kept detailed records of daily activities and client relations through Salesforce.com Southeast Sales Executive Apr 2016 to Sep 2017 Company Name － City , State SGS Life Science Services is a global leader in R&D and Quality Control testing services for the pharmaceutical, medical device and biopharmaceutical industries. Prospected and conducted more than 45 face-to-face sales calls per month with business executives and directors throughout assigned territory. Successfully acquired average of 1.5 new customers per month achieving 108% of total Revenue Target for 2016. Represented the company at focused industry trade show and/or networking events. Attended monthly sales meetings and quarterly sales training. Manager, Business Development Feb 2013 to Apr 2016 Company Name － City , State Advantar Labs (now part of Eurofins) is a GMP contract laboratory specializing in small and large molecule drug development programs. Secured new business by building strong client relationships and cultivating a deep understanding of sponsor needs. Initiated two key partnerships which resulted in 47% revenue growth. Successfully developed and planned relationship cultivating events to promote growth resulting in expansion of clientele base by 35%. Developed innovative and targeted marketing strategies to support overall branding objectives. Played key role in the addition and launch of new service offerings Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Account Manager I Sep 2011 to Feb 2013 Company Name － City , State Cirrus Pharmaceuticals (now Recipharm) is a contract product development company assisting biotechnology and pharmaceutical companies with dosage form development projects, specifically inhaled dose products. Developed strategies to drive partnering with 8 new clients in 2012 and grew underdeveloped territory with no existing contacts or leads. Represented company at professional trade shows and conferences as subject matter expert; held information sessions and made presentations to win new business Identified and grew an adjacent, untapped market. Able to secure new business within 4 months of starting role Served as liaison between customer and Cirrus' project management team, scientific leaders and executive management to allow for seamless project initiation Sales Consultant Apr 2011 to Sep 2011 Company Name － City , State Tarheel Media Solutions provides marketing and advertising solutions to small businesses in North Carolina. Established new customer accounts through perseverance, dedicated cold calling and exceptional service. Demonstrated products to show potential customers benefit/advantages and encourage purchases. Researched and customized service proposals for clients. Consistently met and exceeded sales goals by 20%. Fundraising and Marketing Intern Oct 2010 to Mar 2011 Company Name － City , State The Muscular Dystrophy Association is a nonprofit health agency dedicated to curing muscular dystrophy, ALS and related diseases by funding worldwide research Supported Fundraising Director in organization and management of all activities associated with community fundraising events. Cultivated relationships with community leaders, businesses and local citizens in effort to draw attention to MDA and add new donors/volunteers. Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development. Education and Training Bachelor of Science , Chemistry 2009 University of North Carolina Wilmington － City , State , United States Minor in Spanish GPA 3.45 Skills Proficient with Salesforce, Oracle, ACT!, SharpSpring, Microsoft Office, MailChimp, Pardot, Yammer, Google Chrome, Skype Business, GoTo Meeting, LinkedIn, Twitter, Marketing Automation Software, Lead Generation Software, CRM Systems, Concepts & Applications of Chemistry, Contract Research, Analytical Lab Equipment | BUSINESS-DEVELOPMENT |
CHEF DE CUISINE Executive Profile My culinary background started with a simple cooking class in high school that grew into a love for all things food. I went to Le Cordon Bleu culinary school where I developed a solid foundation in french cuisine, techniques and flavours. After graduating I spent the winter in southern Italy training under Michelin star Chef Richard Titi. This cultivated my passion for pasta, which has continued ever since. Most recently I have been running the kitchen for Chef Scott Howard at Citizen in Beverly Hills. Skill Highlights Focused and disciplined ServSafe certified Focus on portion and cost control Excellent multi-tasker High volume production capability Well-tuned palette hand made pastas Staff management Professional Experience 04/2016 to Current Chef De Cuisine Company Name Developed seasonal menu Maintained quality of food while constantly keeping a low food cost In charge of inventory/ordering Responsible for hiring and firing of employees Trained all new employees to uphold our standards 09/2014 to 04/2016 Chef de Cuisine Company Name Assisted in seasonal menu development. In charge of inventory/ordering. Fabricating proteins. Handmade pastas daily. 01/2014 to 09/2014 Sous Chef Company Name Ran lunch service and Worked all stations for dinner in busy 300-400-person restaurant. In charge of inventory and ordering. Responsible for fabricating all proteins Education 2/2010 Associate of Occupational Studies Degree : Le Cordon Bleu Culinary Arts Le Cordon Bleu College of Culinary Arts Pasadena CA. Le Cordon Bleu Culinary Arts References Mateo Rogers - Executive Chef The Hatch Rotisserie (559) 836-0455 Scott Howard - Executive Chef Citizen Beverly hills (415) 246-8542 Laurie Sisneros - Owner of Spaghettini restaurant group (562) 307-3111 | CHEF |
Highlights Prog. Languages: C (5+ yrs), Python (3+ yrs), Java (3+ yrs), MATLAB (Simulink) (5+ yrs), R (2 yrs), Processing (2yrs), SQL(4+ yrs), PLC(2 yrs) Doc. Editing: Word/PPT/Excel, Pages/Numbers/Keynote, LATEX Mechanical Design: AutoCAD (6 yrs), Solidworks (5+ yrs) Mechanical Skills: MakerBot 3D print, Laser cut, Mill, Drill, Lathe Machine. Statistics Softwares: STATA, SPSS Database Softwares: SQL Server (4 yrs), Navicat (2 yrs) Operating Systems: Windows 7/10, OS X Experience Company Name June 2016 to Current R&D Product Development Engineer City Design and build a tail-sitter VTOL(vertical take off and landing) UAV(unmanned aerial vehicle) which. takes off and lands vertically and travels horizontally. Main duties include but not limit to aerodynamics. modeling, UAV control system design, mechanical manufacturing, simulation and tuning/experiments. Company Name May 2015 to February 2016 Research assistant City Research assistant for Wharton School environment economics projects on Europe Emission Trading. System (EU ETC). Main duties include large scale data collecting, cleaning, merging, database. construction and data analysis, etc. Completed with skills ranging from Java, python, Navicat SQLite. database software) and STATA (data analyzing software). Company Name August 2013 to September 2013 Mechanical Technician City Check, report on reducer components, automobile chassis producing, processing and assembly line. Trained in mechanical manufacturing fundamentals in industrial production of automobiles. Mechatronics & Robotics: Experienced in designing and building Mechatronic systems and Robots, including self-balanced vehicle and autonomous hockey-playing robots (more info: www.robockey.com), etc. Familiar with embedded system, especially Arduino micro-controller. Highly efficient in C and assembly language programming on autonomous systems. Solid knowledge and practices in Robotics and Kinematics. Participate in projects on planning robot trajectory of PUMA 260 robot arm long-exposure light painting and Haptic Rendering and Motion Control with the Phantom Robot. Mechanical Engineering Experienced in mechanical CAD softwares(6 yrs). Undergraduate thesis focuses on "Mechanical Design of a Flexible-Assembly-System(FAS) for tubes" which is fully designed and analyzed in AutoCAD and Solidworks. UAV & Quadrotor: Solid knowledge on quadrotor dynamics, motion planning, graph search, trajectory planning. Hands-on projects on Dynamic Modeling, Control and Simulation of an Autonomous Quadrotor, including simulation, 3D Path Planning against obstacles using Dijkstra and A* algorithms, Trajectory Generation and Control and Lab Experiments with KMel. Plenty amount of practices on implement Kalman Filter, Extended Kalman Filter on real system with uncertainty. Computer Vision: Study on camera model, projective geometry, optical flow and RANSAC (Random Sample Consensus) in scene analysis and automated cartography. Projects on vision based robot pose (position, row/pitch/yaw angles) estimation; velocity estimation based on optical flow; implementing Error State Kalman Filter to eliminate real system noise. Control System Study on Feedback Control systems including Laplace transformation, transform function, block diagram, PID control, Bode Plot, Root Locus, Frequency Response and Stability Robustness. Research on Ping-Pong ball position control by PIXY camera and smart transporting project of avoiding multi-vehicles crash involving study on "string stability". Machine Learning Experienced in Supervised Learning (Regression, Decision Tree, Neural Networks, KNN, SVM, Naïve Bayes Classifiers), Unsupervised Learning (Clustering, PCA, Matrix Factorization), etc. Trained a learning model combining Logistic Regression (LASSO), Linear SVM, intersection kernel SVM and Adaboost to predict tweeter users' gender by their tweets, profiles and graphic information. Programming Efficient on Python and Java with a variety of hand-on projects involving exercises of data structure, algorithms, GUI. Good programming habits including unit test, test driven development (TDD). 5+ years of expertise in C language and Matlab with projects about simulations, analysis and tool- making in mathematic, mechanical and electrical areas. Education University of Pennsylvania, School of Eng. and Applied Science Aug, 2014 Master of Science : Mech. Eng. & Applied Mechanics Jun City , State Mech. Eng. & Applied Mechanics Jun Harbin Institute of Technology (HIT) 2010 Bachelor of Science : Mechanical Design and Automation Sep Aug City , China Mechanical Design and Automation SepAug Languages English, Chinese Additional Information COMPETITIONS & AWARDS:
Honor Mention Prize (30%), MCM: The Mathematical Contest in Modeling 2011
Regional Second Prize, China Undergraduate Mathematical Contest in Modeling 2012
4th Place, Robockey, Hockey-playing Robot competition at Upenn 2015 Skills 3D, assembly language, AutoCAD, automobiles, C, C language, CAD, Chinese, Clustering, com, controller, data analysis, Database, database software, designing, economics, Editing, embedded system, English, Experiments, GUI, graphic, Java, Laser, Lathe, Machine Learning, MATLAB, Mechanical, Mechanical
Design, Mechanical Design, Mechanical Engineering, Excel, Windows 7, Word, Mill, Modeling, Networks, Neural, Operating Systems, OS, painting, camera, PLC, predict, producing, Programming, Python, Rendering, Research, Robotics, Simulation, Solidworks, SPSS, SQL, SQL Server, STATA, Statistics, system design, Trading
System, vision | AUTOMOBILE |
BUSINESS DEVELOPMENT Career Overview Detail-oriented professional with a business mindset and an extensive operational background obtained through diverse industry experience in banking, loss prevention, health and wellness, and retail offering innovative methods of efficiency meant to benefit individuals at all levels of business. Technical Skills Skills Experience Total Years Last Used Microsoft Office (Excel, Word, PP) Expert 10+ 2016 Google - Analytics Intermediate 2 2016 SQL Intermediate 1 2014 Outlook Intermediate 6 2014 Accomplishments Quality Control Increased database ease of use and efficiency by 10%. Operational Management Identified, recommended and prioritized new database features, stored various SQL query statements, and applications in conjunction with business leaders, department managers, and administrative staff. Developed, implemented, tested, debugged and documented various systems (ie: live chat, updated database applications, IVR and automated telephone dialers). Client Interface Collaborated with programmers to create various forms and account interfaces that are easy to navigate, and are mobile friendly. Improved client relationships and performance predictability through shared business and technical perspectives and agreed expectations. Team Collaboration Weekly brainstorm on how to increase efficiency at all levels of business, such as appropriate system upgrades and team best practices. Work Experience 08/2015 to Current Business Development Company Name － City , State Identify areas of opportunity within the business to create solutions to increase efficiency and productivity (including the improvement of the internal process and increasing revenue). Strategic planning of content, promotion, and engagement. Monitor and report on website and ads traffic and performance. Worked with clients to analyze advertising needs and applied appropriate solutions within each organization's budget. Current project: working hand-in-hand with website owner for a complete website overhaul. Includes, website redesign and upgraded functionality, development of a brand new directory utilizing an original database, and the development of an application framework that will serve as an accompanying mobile app to the website. Create and update Media Kits (comprehensive and one sheet). Coordinate seasonal markets (assist in vendor selection, monitor payments of tables, direct table placement at venue, and coordinate all sound and lighting checks). 05/2014 to 08/2015 Operations Manager Company Name － City , State Establish and maintain all operational procedures and systems including the development of an in-house CRM/database via excel, sales strategy, brand development, and company wide best practices broken down by department. Strategic budget planning by measuring and managing key operating metrics and sales KPI's. Positively impact the business by effectively increasing the bottom line through decreasing business costs. Oversee all day-to-day operations. Formulate incentive plans for the sales team Implement changes requested by owner(s) to enhance the brand. 01/2014 to 12/2014 Systems Coordinator Company Name － City , State Maintain the flow of information through the databases used including importing of information, analyzing information entered into the system using SQL to obtain data, and validate all users on a bimonthly basis to ensure quality. Project Manager of Live Chat, implementation of Wazagua for use to our clients, install new clients into various databases, and monitor all legal documents being sent by our offices. Assist in creating a variety of new reports within the main database used (CollEX) by storing SQL statements. Endorse and deploy various automations to increase efficiency and productivity by evaluating systems performance. Problem solve whenever necessary by troubleshooting office systems, facilitate communications between departments, and enforcing the policy and procedures as set forth by The Zellman Group. Support a variety of company needs on a day-to-day basis including, but not limited to assisting in all departments whenever called upon, aid in developing new business ideas, maintain company policy and procedure manual, and validating expense reports. 05/2012 to 01/2014 Sales & Service Specialist Company Name － City , State Provide sales and service support to customers with extreme care. Refer all clients to appropriate partners including business, financial advisory, and mortgage solutions earning the #1 rank in the market with a range between 20%-27% customer engagement rate on a weekly basis (goal is 7%). Deepen relationships by meeting and exceeding sales goals. Assist in communicating key priorities and company initiatives to all staff members during staff meetings. Mitigate risk through account analysis. Successfully prevented numerous fraudulent checks from entering the system. Perform soft audits to help prepare associates prepare for quarterly reviews. Enhance the brand through an elite level of customer service – successfully raised banking center's level of professional treatment/customer engagement from the teller line and increase number of quality referrals by approximately 10%. Graduate of the TOS Development Program - a program for banking operations Graduate of the Signature Series - a program for personal and career branding 09/2009 to 04/2012 Assistant Manager Company Name － City , State Open and close store, involving responsibilities of security/loss prevention, and cash handling. Develop daily planners by generating daily gross and itemized goals along with an hourly projected analysis of the business. Manage store's cash handling including, but not limited to, purchases, returns, voids, and no sales. Perform safety and loss prevention audits on a daily basis. Developed a Sales and Service Leader tracker to observe productivity made on a month-to-date and year-to-date basis that was rolled out metro-wide. Improved Key Performance Indicators all around (+19% ADS, +11% IPC, +32% SPH) and decreased ratio of returns to sales from .19 to .14. Facilitate proper communication between all levels of management (corporate and store) and sales staff. Consistently motivate and drive the sales staff to exceed store goals through the delivery of performance reviews and evaluations. Schedule shifts for sales associates and managers. Oversee all hiring and training of new sales associates, with a careful intent for maintaining company expectations. Lead seasonal store meetings involving educating sales staff on new product while revisiting and reaffirming core values of the company. Direct all merchandising and marketing of the store, including floor moves every 2 weeks along with additional seasonal changes. Education 2010 Bachelor of Arts : Sociology Stony Brook University － City , State , USA Member of LEG (legislation)-Schick Resident Safety Program monitor Telefund operator Intramural sports - soccer, indoor soccer, basketball Skills Data analysis, Excel, Office, Outlook, Power Point, Works, Google, SQL, Strategic, Strategic planning, tables, troubleshooting, 65 WPM, Advertising, Budget planning, Content Management, Contract Negotiation, Clients and customer service, Pricing | BUSINESS-DEVELOPMENT |
SALES Summary Dedicated security enforcement professional with more than 5 years managing security teams and 20 years protecting professional environments. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Highlights CPR and Child CPR Training Report analysis Investigative procedures Interviews and interrogations Defensive driving training OSHA training AED certified Fire Response Accomplishments Upgraded company surveillance system from 28 to 42 security cameras inclusive motion detector systems. Skills CPR, First Aid, report writing and documentation, leadership. Experience 10/2015 to 11/2015 Sales Company Name - City , State Identified prospective customers using lead generating methods and performing an average of 50 cold calls per day. Participated in various incentive programs and contests designed to support achievement of production goals. Sold first car immediately after training by personal referral. 01/2015 to 09/2015 Sales Company Name - City , State Identify customer needs; match needs to Company products and services, and overcome customer objections and resistance. Meet established performance objectives. 07/2014 to 01/2015 Sales Company Name - City , State Identify and acquire high quality, long-term, “preferred” customers to support growth through Costco Road show program participation. Primary responsibility is to make sales presentations to prospective DSW customers at pre- identified Costco locations. On occasion similar duties may be performed at other retailers. Communicate front-line conditions and customer problems to manager; create and maintain contracts, accounting and service documentation and logs as required by manager. Serve as a Company representative with Costco management to ensure that DS Services of America is represented in a professional manner at all times. Communicate with store management as needed. Ensure in store booth set up is completed according to DS Services of America and Costco standards. 06/2014 to 07/2014 Catering Chef Company Name - City , State Prepared food items such as sandwiches, salads, soups, and beverages 05/2014 to 06/2014 Server Company Name - City , State Served items requested by customers and processed payment. 10/2011 to 05/2014 Loss Prevention Officer Company Name - City , State First responder to medical and fie emergencies. Recommended improvements in security systems and procedures. Supplied internal and external security in a hotel with 410 guest rooms. Reduced general liability claims by 5% through safety audits and training. Conducted site reviews and security audits and made recommendations to management based on findings. Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. Counseled management on how to cut spending without compromising the safety and security of the company's assets. Developed and implemented training procedures for all newly hired personnel. 06/2008 to 01/2010 Construction Security Supervisor Company Name - City , State Managed staff schedules for all shifts and events to minimize overtime costs. Managed more than 6 security officers for construction of 12 story high-rise building. Developed and implemented training procedures for all newly hired personnel. Counseled management on how to cut spending without compromising the safety and security of the company's assets. Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. 06/2008 to 06/2009 Security Officer Company Name - City , State Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises. Recommended improvements in security systems and procedures. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety. 04/2006 to 06/2008 Security Officer Company Name - City , State Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. 01/2006 to 06/2006 Security Officer Company Name - City , State Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 08/2003 to 01/2006 Loss Prevention Officer Company Name - City , State Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 02/2003 to 07/2003 Security Company Name - City , State Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 02/2000 to 02/2003 Room Service Assistant Manager Company Name - City , State Oversaw delivery of food. Quality control. Inventory control. Scheduling. 01/2000 to 01/2003 Owner Company Name - City , State Owner of catering business 01/1999 to 01/2000 Line Cook Company Name - City , State Catering Chef and server for catering and deli. 01/1997 to 01/1999 Line Cook Company Name - City , State Line cook 04/1996 to 09/1996 Line cook Company Name - City , State Line cook Education 1996 Culinary Certificate : Culinary Western Culinary - City , State , USA GPA: Graduated top 10 in Class of 500. Graduated top 10 in Class of 500. Working on Bachelors San Francisco State - City , State , USA A ttended 9/89 to 6/91. Specialized in History and American Foreign Policy. 1989 Associate of Arts : History Skyline College - City , State , USA | SALES |
GLOBAL BUSINESS DEVELOPMENT MANAGER/MARKETING Summary Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Skills Prospecting and cold calling Strategic account development Team building expertise Proven sales track record Strong communicator Skilled in MS Office Strong interpersonal skills Relationship selling Product training and placement Strong deal closer Exceptional customer service skills Accomplishments Established thirty new accounts in a single year through successful business development/management skills. A company record. (GigaSpaces Technologies) Turned a one thousand dollar a year territory into a one million dollar territory in just a little under 2 years. (Buzz Food Service) Earned the 2012 "Spirit Of Generosity Award ." Given once a year to a salesperson who demonstrated an outstanding commitment to customer service in a way that improved both company reputation and work environment. (Buzz Food Service) Master of Brand Advantage/Master's level meat course. (Buzz Food Service) 2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley) Experience Global Business Development Manager/Marketing 09/2015 － Current Company Name City , State Grew customer base from 10 accounts to 35 accounts in a year's time . Established over 30 new international sales relationships. Closed deals with several Fortune 500 companies. Recognized for aggressive lead generation and work ethic. Trained sales teams on educational products at seminars and special events. Worked closely with company executives to identify new business opportunities. Gathered all relevant materials for bid processes and coordinated bidding and contract approval. Sales Rep. 09/2012 － 08/2017 Company Name City , State Grew assigned sales territory over 75% Consistently second in sales among sales team; demonstrating ability to foster and close new business accounts. 201-2013 Employee of the Year for Generosity of Service. One of 150 salesmen nationwide to complete Certified Angus Beef Masters of Brand Program. Managed a portfolio of 60 accounts, which generated $ 1.2 million in revenue per year . Grew customer base from 5 accounts to 60 accounts in a little under two years . Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Ranked in top 5 % of sales representatives out of 10 representatives in the West Virginia, Kentucky and Ohio region. Wrote, proofed and edited sales proposals and correspondence. Surpassed annual quota by 75 %. Answered customers' questions about products prices, availability, uses and credit terms. Instruction and Job Development Coordinator 05/2005 － 10/2011 Company Name City , State 2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley) Managed a team of 10 job coaches to assist clients with disabilities earn and maintain employment. Established relationships in the community to develop new career opportunities for clients with disabilities. Taught classes on life skills, interpersonal and professional relationship building. Recommended individuals to customers based on their needs and interests, resulting in a long lasting employee and happy employer. Delivered exceptional account service to strengthen customer loyalty. Planned, created and delivered sales presentations on the value of hiring someone with a disability. Education and Training 2002 Bachelor of Arts : West Virginia State University - Marketing City , State , US 3.5 GPA Dean's list from 1998-2002 Coursework in Business Administration and Management Interests Enjoy coaching children in both (basketball and baseball). These are my passions. I'm a member of South Charleston First Church of Nazarene, teaching classes and helping with charities, like Heart and Hand
Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools Running and lifting weights, camping, fishing and kayaking. Skills Sales Software CMR's: Salesforce.com, Salesloft, Sales Genius and Rainking. Proficient in all Microsoft Office products. Additional Information COMMUNITY INVOLVEMENT AND AWARDS
_______________________________________________________________________
2012 Awarded Buzz Food Companies Spirit of Generosity Award
2006-2007 Education Employment and Training employee of the year
2007-2009 WV Association of Rehabilitation Facilities award for outstanding placement of individuals with disabilities into community employment
Member of South Charleston First Church of Nazarene, teaching classes and coaching basketball
Community outreach with Heart and Hand
Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools | BUSINESS-DEVELOPMENT |
SALES ASSOCIATE Summary Dependable, hard-worker with over seven years of experience in maintenance work. Skills Dependable independent worker Customer service skills Good at following instructions Customer service experience Solid communication skills Strong work ethic Experience Sales Associate August 2013 to December 2013 Company Name － City , State
Responsibilities:
Make the customer happy
Great customer services
Perform
assigned/unassigned tasks Face-front/Organize shelves and bays
Skills Used:
Good oral/communication skills Able to lift heavy objects ALWAYS
put the customer first Lawn Care Technician May 2013 to September 2013 Company Name － City , State
Responsibilities:
Lawn Mowing- Edging, Weed whipping, Blowing grass and debris off
pavement and structures,
and 20 in. lawn mower was primarily my
responsibilities. Learned how to use the 36, 42 in. mowers and rider. Gardening/Landscaping- Maintain gardens by cultivating and weeding,
and mulching. Snow Plowing-Snow blow/shovel driveways and sidewalks. Salt
afterwards.
Preform tasks quickly with minimal mistakes
Skills Used:
Learned
how to use plenty of mowing/landscaping equipment (36,42 inch blades, rider
etc.) Handyman January 2009 to July 2016 Company Name － City , State Handyman Services including- Window/gutter cleaning Power washing/staining decks Power washing houses Painting Repairing (from little tasks like screens and windows to larger tasks like a basement.) Snow Plowing. Education High School Diploma : 2011 Avondale High School － City , State Liberal Arts , 2013 Clackamas Community College － City , State Liberal Arts Liberal Arts , 2016 Oakland Community College － City , State Personal Information Hard worker and fast learner. Always able to compete a task on time
and with satisfaction. Skills Jack of all trades. Can perform all typesof handiwork and any task necessary. | SALES |
ENGINEERING MANAGER Professional Summary Electrical Engineer with 20+ years of experience in semiconductors microlithography and strong project management background. Scope of work required extensive background in equipment engineering maintenance and process sustaining. Utilized experience in cross-function activities with other engineering, production and support organization for the completion of start-up semiconductor factory construction and equipment's. Outstanding communication skills in task-milestone reports provided senior level management with clear forecast of project completion. With additional experience in application marketing engineering, led team of business development managers and R&D engineer to grow DUV business for DOW chemical's globally from $ 300k to > $ 20 million in 3 years. Management skills Excellent leadership skills in cross-functional, team-based environment, multi cultural, with the ability to effectively communicate, influence and motivate at all levels of the organization. Strong understanding of financial measurements and goals that can be directly correlated to implementation of plans. Proven ability to analyze statistics and trend data with measured outcomes Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Tech-savvy Project Manager versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as process reengineering and improvement. Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration. Skills Exceptional interpersonal communication Effective leader Budget development Budget development Staff training/development Consistently meet goals Efficient multi-tasker Deadline-oriented Work History Engineering Manager , 01/2000
to Current Company Name – City ,
State Manage the performance and facilitating the development of direct report Encourage team member engagement by setting challenging goals and communicating line of sight Partnering with global counterparts on process.
Transfer and technology issues and industry direction Managing Projects to ensure deliverable are completed within the required constraints (schedule, cost, resources,etc) Partnering with equipment and process counterparts, purchasing, facilities , contractors and vendors to buy, install and release of equipment) Maintain flawless execution of area module by on-going coaching junior and Senior engineers, equipment specialists, and technicians in operations, process and equipment Plan and improves standardized production method and objectives to achieve safety, quality, delivery and cost targets.
Successfully navigate cross-site and cross functional teams through high priority initiative by leveraging effective leadership tactics , managing key relationship and building strong teams to achieve impactful results Designed an effective Quality system visual management tool used by QSM to identify and resolve potential ISO9000 findings prior to certificate audits Chaired multi-site mission based team of integration, process and quality Engineers that developed a containment strategy for an undetectable process defects to alleviate major escape and reliability concern Assure proper staffing, development of staff, training and employee involvement, in appropriate areas.
Lead plant in continue improvement activities in quality, service and price for all customers.
Troubleshoots and develops countermeasures for problems of quality , productivity , and employee relations using root-cause problem solving methods Assure safe practices and maintenance of proper conditions and review these practice and procedures and leads activity to lean manufacturing Continuously works to ensure that customer satisfaction targets are achieved.
Responsible for environmental reporting and compliance.
Formulate and manage development and implementation of goals, objective, policies and procedure related to Quality Management system.
Assure that effective operation of document control system and maintenance of relevant records, including efficient execution of change orders and change control Monitor supplier's quality performance and manage problem solving activities.
Evaluate and disposition discrepant material in conjunction with material management, engineering and operations Manage internal customer/supplier and ISO audits, including closing out finding, creating audit finding reports and determine proper corrective and preventative actions.
Manage and ensure that all internal and external non-conforming reports are address on timely basis.
Utilize and develop metrics that provide insight into the performance of Quality System, present report finding and make recommendations for improvement in outcomes.
Monitor all expenses relating to site operations to ensure these remains with budget limits.
Ensure that all Staff is fully conversant with safety matters and procedures arising from the site operations to comply with EHS standards.
Ensure that all preventive maintenance as laid down by equipment manufactures is adhered to by all staff Professionally manages, guides and leads all site staff to ensure that outstanding levels of customer services are maintained at all times Communicates individual and group performance targets and monitors achievement of the same for better site performance.
Support department in implementation improvements programs Ensure capturing of actual cost in line with implementation costing models on periodic basis.
Assist in identifying the cost elements as part of cost management team.
Consolidates the inputs received from corporate departments and other business units to present the company level budgets, plans and rolling forecast.
Assist in implementation of approved costing model for respective lines of business/products from Group perspective Collate actual cost in line with implemented costing models on a periodic basis.
Develop and edit maintenance, operating and process spec/procedures Lead team of Engineers to transfer products from development to manufactures Develop process parameters for new products Lead equipment specialist and engineers on equipment qualification and upgrades Lead equipment Engineers and technicians specialist to maintain equipment metrics such as utilization, availability, and cycle time to be equal or above goal (90% availability) Leads improvement projects such as cost reduction, labor reduction, operation, yield improvements, OEE improvements and waste reduction Derive and lead equipment projects for higher throughput, lower chemical cost, part consumption, and maintenance time.
Lead equipment specialist team on monthly basic to review pass maintenance and trouble shooting performance to identify gaps and techniques so optimizations can be made Apply lean manufacturing principles to identify gaps from operation and maintenance standard procedures and make improvements.
Collaborate with quality & reliability, integration engineers, and Intel Virtual Factories in Oregon and Arizona for global projects, excursion investigation and provide technical supports for solutions.
Collaborate with Intel Virtual Facilities in Oregon and Arizona for equipment and process upgrades.
Performs statistical analysis such as JMP and SPC charts to monitor process, equipment performance, and to identify potential issues so that proactive actions can be taken.
Collaborate with automation engineers to improve operations and tool utilizations by applying lean manufacturing methods.
Responsible for ensuring that manufacturing, operation and supply chain management processes are capable of meeting quality, cost and delivery requirements according to the company objectives, to strengthen company values and to better serve customers.
Responsible for procurement, inventory, production planning, manufacturing, lean manufacturing and machine maintenance.
Responsible for the strategy, design and implementation of lean and continuous improvement activities. Strengthened company's business by leading implementation of Chemical consumbtion. Hired and trained 20 memebrs of staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Developed and rolled out new policies. Application and Marketing Engineer , 01/1989
to 06/2000 Company Name – City ,
State Collaborated with R&D and Marketing to develop products to meet customer requirements for new business opportunities Coordinated and lead production trials of new and modified products. Supervise Pilot scale trials when appropriate Drafted internal and customer specs for developed products Assisted Quality Assurance in evaluating and resolving unusual, non-routine customer complaints Provided technical assistance to Manufacturing concerning unusual, non-routine situations collaborated with Purchasing and Manufacturing in the evaluation of new sources of raw materials, and products Evaluate competitive products as needed Lead Engineer on the Engineering Production Team for customer samples Set-up, directed, and trouble shotted batches for new formulations for customer samples (non-routine) Mentored other engineers with respect to routine batch set-up Trouble shotted and solved issues during batch manufacture Assessed process capability Led R&D engineering production team hand offs Redefined system for recording samples results as a routine part of sample manufacturing Created part numbers, Bill of Materials, Productions version, Quality Management forms, and Material Masters for new products Independently designed and performed laboratory experiments using statistically driven design of experiment Assisted in makeup and testing of XP formulations Responsible for performing all accelerated aging testing of new formulations to establish product shelf life Implemented design of experiments to analyze experimental data using JMP statistical software Assisted R&D Managements in the allocation of resources across all development projects authorized by the Performance Materials Strategy Team. Researched and formulated of LIP silver, Electroless Nickel, Electrolytic Copper, and other various metals Created Sales strategies in tune with market potential by the information backed by market research Prepared Sales Plans for Each Customer Coordinate with the Business Development Team regarding the new product launch and new target customer Responsible for defining and scheduling the delivery of high quality output in line with business requirements and customer priorities Managed the Product Management documentation and generated technical information together into a data package for marketing the new products. Additional Information Nationality: US Citizen Education B.S : Management information system ,
1991 WORCESTER STATE University, MASS - GPA: GPA: 3.1 Management information system GPA: 3.1 B.S : Electrical engineering technology ,
5 1987 CENTRAL NEW ENGLAND COLLEGE - State GPA: GPA: 2.89 Electrical engineering technology GPA: 2.89 Dale Carnegie: Effective Speaking and Human Relation, 1995. Skills BASIC, COBOL, FORTRAN, PASCAL, Prolith (Modeling), Power Point, Word, Excel and Lotus Notes,Statistical Analysis: JMP, DOE (design of experiment), PCS, SPC++, six sigma, data view, Crystal ball | ENGINEERING |
TEACHER Summary Thank you for taking the time to read this. I am presenting you this resume to express my interest in a Social Studies teaching position at your school. My experience in the Social Studies field includes bachelor's degrees in Criminology, Political Science, as well as Secondary Social Science Education. Highlights Valid and Current Teaching Certification in California as well as Florida. Urban public schools background. One of the schools I have experience in was a Title 1 school in Hollywood, Florida. Coaching experienced with Cross Country and Track. Creative lesson planning Critical thinker Adept classroom manager Experiential learning Self-motivated Fast learner Positive and encouraging Bilingual in Farsi and English Data-driven curriculum expertise: documentation can be provided upon request. SMART Board familiarity Accomplishments Helped campaign for school partners in education. Brought in local businesses to partner with school to fund student activities. Developed innovative classroom management tools, which were implemented on a large scale for the teachers among the school. Experience Teacher August 2014 to Current Company Name Created interactive and engaging lessons that aligned with the standards set by the state. Collaborated in Professional Learning Communities which partnered with other Social Studies teachers as well as other Departments within the school. Cross Curriculum Collaboration between Reading, Language Arts, and Social Studies. Reading in the content area endorsed. ESOL in the Content Area endorsed. Established clear objectives for all lessons, units and projects. Adapted teaching methods and materials to meet students' varying needs. Took all necessary and reasonable precautions to protect students, equipment, materials and facilities. Helped students develop and improve study methods and habits. Encouraged students to persevere with challenging tasks. Employed a broad range of instructional techniques to retain student interest and maximize learning. Planned and conducted hands-on activities to provide students with opportunities to observe, question and investigate. Worked cooperatively with special education, speech pathologists, and behavioral specialists teachers to modify curricula for special education students according to Individual Education Plans (IEPs). Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills. Identified areas of weakness with individual students and tailored lessons accordingly. Proofread and evaluated students' writing and gave feedback. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered, and assessed student tests in order to evaluate/monitor students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Tutored students after school and on weekends to prepare them for the End of Course exam for Civics as well as tutoring in reading. Coached Track. Student Teacher January 2014 to May 2014 Company Name Created daily lesson plans for bell to bell instruction. After school tutoring to prepare the students for the AP exam Weekly observations by Clinical Educator Monthly observation by University Supervisor. Scored high marks on all observations. Used a variety of teaching methods such as lectures, discussions and demonstrations. Met with parents and guardians to discuss students' progress at least once per semester. Enforced both classroom and administration policies and rules at all times. Set and enforced clear deadlines for student work. Director and Manager February 2010 to June 2015 Company Name - State Worked as Director and Manager of all Camps, Trips, and Schools. Worked alongside the cities of Deerfield Beach and Boca Raton, maintaining and running their camps. Planned and organized yearly overseas trips, for groups of 10 or more with participants of all ages. Screened, trained, and hired employees. Taught more than 1000 students each year. Responsible for managing the camps and schools day-to-day operations. From the daily activities, to weekly events, and to daily educational trips. Organized the daily activities for the campers and ensured that all their needs were being met on a daily basis. Established clear objectives for all lessons, units and projects. Adapted daily activities and materials to meet students' varying physical and developmental needs. Specialized camps and schools for Autistic students. Manager/Buyer/Special Events Coordinator November 2009 to Current Company Name Responsible for managing the day-to-day operations of the store, as well as the employees. Responsible for hiring and training all of employees. Worked with various reps and companies organizing and acquiring sponsors for events. Balanced the budgets and maintained the product within the store. Responsible for creating employee handbook and simple procedures for the staff to follow. Planned events and worked with partners to develop new marketing strategies. Created yearly event that fundraised for local educational non-profit organizations. Education Bachelor of Arts : Criminal Justice , Spring 2008 Florida Atlantic University - City , State GPA: I received over 150 community service hours volunteering in elementary and middle schools. Criminal Justice I received over 150 community service hours volunteering in elementary and middle schools. I worked directly in the classroom, school office, as well as in the school library.While attending Florida Atlantic University I was involved in many of the extra curricular activities on campus, not only attended activities, but helped organize the events and meeting in and around campus. Volunteered with the office for students with disabilities as a note taker. While seeking the educational degree I worked in various schools around Broward county. Bachelor of Arts : Secondary Social Studies Education , 2014 Florida Atlantic University - City , State Secondary Social Studies Education. Completed over 150 hours in the classroom while working on the degree. Bachelor of Arts : Political Science , 2008 Florida Atlantic University - City , State Specialized in Middle Eastern studies and worked hand in hand with the department head and completed an Independent Study, with a dissertation on women's rights under the theocratic regime of Iran. High School Diploma : 2004 Barron Collier High School - City , State Skills Bi-lingual Farsi and English Coaching experience ESOL endorsed Enthusiastic people person Great organizational skills Event planning/fundraising experience Marketing experience | TEACHER |
GAME DESIGN INTERN Summary I am an aspiring programming professional with experience in concessions management, customer service, and team leadership Highlights Working in a fast paced environment. Managing a large volume of orders. Maintaining sanitation and complying with food safety regulations. Oversight of daily business income. Working in a changing environment with diverse team members. Operation of commercial equipment requiring safety protocol. Skills Knowledge in C++, Java, Ruby, MatLab, Linux/Unix Command Line, LaTex, Microsoft Office Package Basic Data-Structure Construction and Management Advanced Calculus, Discrete Mathematics, Linear Algebra Accomplishments Earned "Team Member of the Month" while working in the food service section of a Market Street grocery store. Swift vertical promotion within food service section at Market Street. Member of Alpha Phi Omega : September 2015 - May 2016 100+ hours of various volunteer services. Work Experience Game Design Intern November 2016 to Current Company Name － City , State Oversight of documentation and file organization. Level Designer, including enemy, items, and basic layout. Co-Designer for general game mechanics. Concessions Supervisor June 2016 to Current Company Name － City , State Served as mentor to junior team members. Filled out daily paperwork; inventory logs, staff time logs, etc. Oversight of multiple concession stands serving a variety of items. Food Service Clerk September 2014 to July 2015 Company Name － City , State Prepared food items and cooked on a grill or in fryers. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties. Took initiative to find extra tasks when scheduled duties were completed. Took necessary steps to meet customer needs and effectively resolve food or service issues. Customer Service Representative / Cook January 2013 to August 2014 Company Name － City , State Prepared items according to written or verbal orders while performing extensive multitasking. Cleaned food preparation areas, cooking surfaces, and utensils. Closely followed standard protocols for safe food preparation, assembly, and presentation to ensure customer satisfaction. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Assisted manager in ensuring smooth operation of store in all aspects. Education and Training High School Diploma : 2015 New Tech High @ Coppell － City , State , United States Bachelor of Science : Computer Science , 2019 Texas A&M University － City , State , United States | ARTS |
ELECTRONIC TECHNICIAN II Profile To acquire an electronic engineering position in an organization where my productive skills and experience will contribute to the success of that company. Committed, Motivated, Customer-service focused ,Forward-thinking Electronic Engineer with hand-on experience performing quality troubleshooting, electronics system design and development. Professional Experience 09/2011 to 12/2014 Electronic Technician II Company Name － City , State Job Summary : Builds, Troubleshoots, and maintains test and repair of manufacturing and inspection test equipment on C.O. telecommunications equipment down to electronic components parts level. Operates production test equipment. Monitors and performs calibration of test equipment and testers.Diagnose and repairs failed circuit boards and using a variety of diagnose tools including visual inspections. Collects data and interprets board failures.Train lower level Technicians.Troubleshoot, repairs, and maintains test equipment as needed. Diagnose and repairs failed circuit board using a variety of diagnostic tools 01/2005 to 01/2009 Construction Coordinator Company Name Prepares specifications and reports for construction projects and monitors the projects' status through completion. Exercise professional control and timely implementation and administration of limited scope capital projects. Assist in the preparation of contracts for consultants and contractors. Assure the corporation receives the best value for the lowest possible cost. Oversee the construction phase of assigned projects. Makes field inspections of residential, commercial, and other types of buildings and structures in all stages of construction. Daily inspections on overlay construction of multiple work orders, underground Fiber cable placement (Fios FTTP Fiber to the premise), & Fiber splicing Quality Assurance on Fiber Closures, color codes, Fiber Terminal counts, Cleanup, & organization inside the vault. Test Hub splice for Residual Impurities from the hub and throughout the distribution work order that can Block, Deflect, or Alter the path of light as it attempt to pass through the fiber core. Check Fiber Alignment on New mechanical fusion Splicing. Extensive print reading abilities.
Local Manager
Local Manager Verizon Communications 3704 3rd Ave Tampa, Florida
Responsible for the daily monitoring of 10-20 Splicing technician for the Fiber To The Premise Splicing distribution work orders and Greenfield work orders in Tampa. The daily communication and coordination with the Single Service Providers to monitor work order progress, milestones and potential jeopardies. Work order package closing and documentation. 01/2000 to 01/2000 Company Name 3192-9L, 9T Manufactures: Charles Industries, DSL Loop Units- HRU, HTUC, HRU612, HRU412, HLU388 Adtran, Pair Gain, PGF 8 line Units- FRC753, PS213, FAU728, FLU712, FLC703 High Gain, AT&T, OTR-D - OC48, DDM-2000, MUX2400 Go Digital, NEC, Adtran -HDSL Education and Training 1 2005 Bachelor of Science : Information Systems Security, Information Systems 1 2003 Associates of Science : Computer and Electronic Engineering ISS ITT Technical Institute － City , State , US GPA: GPA: 0.850 GPA: 0.850 Affiliations Supply Petty Officer: In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department. Member of the Crash and Salvage firefighting team during flight operations Certifications OTR Skills SECURITY, CLOSING, COLOR CODES, CONTRACTS, DOCUMENTATION, FIBER SPLICING, INSPECTIONS, PROGRESS, QUALITY ASSURANCE, SPLICING, VERIZON, DSL, AC, CIRCUITS, COMPONENT LEVEL REPAIR, DDL, SCHEMATIC, TELECOMMUNICATION, TELECOMMUNICATIONS, TELECOMMUNICATIONS EQUIPMENT, AVIATION, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, DISPATCHER, OPERATIONS, PROMOTIONAL, SYSTEMS SECURITY, MICROSOFT WINDOWS, WINDOWS 95, WINDOWS 98, WINDOWS ME, DDM, HDSL, MICROSCOPE, MULTIMETERS, OC48, SOLDER, SOLDERING, EXCEL, FIREWALLS, POWERPOINT, RED HAT, WORD, ISS Military Experience 11/1996 to 11/2000 E-4 Company Name In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department. Member of the Crash and Salvage firefighting team during flight operations. Responsible for moving, spotting, safety and launching all aircraft on the flight deck. Including instructing personnel in breaking down and tying down all aircrafts on the flight deck. Able to handle challenges, coordinated a variety of tasks in stressful and fast-paced environment Master at Arms: Security Patrolman, Dispatcher, Armored escort for government bank on board the USS George Washington. Patrolman in all Captains' (C.O) and Executive Officers' (X.O.I) Mast. Managed a crew of 40 subordinate enlisted. Delegated tasks to those enlisted on behavior probation. Collaborated with superior officers to oversee tasks and duties of personnel within Air and Security department. Point man on Security Attack Force Team and Special Forces Joint tasks onboard the USS George Washington. | CONSTRUCTION |
FREELANCE IT CONSULTANT Career Overview Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills Business process management Superior organizational, interpersonal, and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience Qualifications Excellent critical and analytical skills Skills Active
Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML Work Experience Freelance IT Consultant Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget. Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer. Provided expert technical support and problem resolution to all customers. Information Technology Specialist , 04/2012 － Current Company Name － City , State Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security. Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director. Increasing efficiency of infrastructural technologies and organizational processes. Executing a self-created business plan designed to lower overall business operations cost by 81%. Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products. Creating a strategic business plan to join technology and business operations together. Upgrading Network hardware, software and accessories. Advising and assisting in IT infrastructure implementation and management processes. Sharing Network and systems management responsibilities. Overseeing remote client support and services. Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012. Designing and planning to install Microsoft System Center Configuration Manager SCCM). Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment. Information Technology Consultant Network Solution/Owner , 04/2007 － 12/2012 City , State Provided consultation for appropriate business software and efficient hardware solutions. Acted as liaison between my clients, vendors and product distributors. Configured LAN's and WLAN's. Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment. Analyzed system and registry data for infected computers and servers. Sold and installed highly efficient Network equipment for quicker database response times. Help Desk Specialist , 08/2011 － 04/2012 Company Name － City , State Provided technical support for all network applications. Monitored and advised for standards relating to client-side interfaces, website design and graphics development. Served as an operating system expert and provided advanced technical support for all employees within the school district. Improved reliability of education software, systems and databases. Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget. Maintained composure and patience when faced with difficult customer situations. Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008. Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP. Education and Training 1 2012 Minnesota School of Business － City , State , United States Associate of Applied Science Computer Science Computer Science Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship | INFORMATION-TECHNOLOGY |
ACCOUNTANT Skills QuickBooks, Sage, Lacerte, and Intuit ProSeries (well-rounded on the applications and functions), Microsoft Suite (Word (Advanced), Excel (formulas, Vlookups, Pivot tables, and Data Analysis & Management), Access (Intermediate), Outlook (Advanced), Power Pivot, and PowerPoint (Intermediate)), CalBench, FASB & GAAP standards (Accounting Standards Codification), and Sarbanes-Oxley (SOX Sections) & Generally Accepted Auditing Standards (GAAS/SAS No.) Experience Accountant January 2016 to Current Company Name － City , State Responsible for both cash and accrual basis accounting for cash receipts, A/R, A/P, notes payable, interest payable, unearned revenues, legal services, revenues, expenses, office supplies, insurance (worker's compensation, health, accidental, and disability), payroll processing, petty cash, reconciliation of discrepancies of bank and credit card transactions, and escrow accounting Record the appropriate trial balance adjustments including the analysis of the relevant accounts Perform financial statement analysis in the evaluation of business operations in the preparation of financial statements Resolved of tax issues, notices, engagements in compliance of IRS regulations, procedures, and codes Filing federal and state corporate tax returns ((Form1120S (IRS), CT-3-S/CT-34-SH (NYS), FUTA, SUTA)) Generate quarterly payroll tax returns ((Forms 941 (IRS), NYS-45/NYS-45-ATT (NYS)) per requisite during the calendar year along with the payroll tax accounting procedures. Retail and Wholesale Clothing Merchandiser Accounting Assistant February 2015 to January 2016 Company Name － City , State Oversaw A/R, A/P, tangible assets, revenue, expenses, cost of goods sold (COGS), depreciation, advertising, inventory, intangible assets (trademarks, patents, and licenses), line of credit, bad debts, returns and allowances, credit card transactions, bank and credit card reconciliations, and payroll accounting under the accrual basis of accounting Recorded month end, quarterly, and year end closing of accounts to reconcile financial statements Performed administrative duties by filing, opening and sorting mail, scanning, printing, and copying documents Implemented corporate, sales, and payroll taxes in accordance with federal and state compliance for forms 1065, 941, ST-100 (Quarterly), MTA-305, 940, and NYS-45/NYS-45ATT Analyzed and prepared financial statements through vertical and horizontal analysis and forecasting Coordinated with clients and vendors in accordance to the A/R and A/P subsidiary ledgers aging schedule. Stock Clerk May 2010 to August 2011 Company Name － City , State Worked as a stocker on a three month probationary period refilling the shelves. Promoted to delivery helper in which the duties include the following: loading/unloading inventories, picking/packing orders, maintained customer relations and reconciling all errors of clients' orders. Provided customer satisfaction with proven track record of increased sales of approximately 10% through product knowledge and various suggested recipes. Restaurant Operations Manager September 1996 to March 2004 Company Name － City , State Managed business operations in overseeing the workforce through training, developing, hiring, terminating, and retention of the employees Maintained the business organizational structure in the initiation, ratification, implementation, and monitoring the decision management processes Implemented customer satisfaction through customer interactions and an intuitive approach to each customer's standards Increased revenue by up to 20% through social networking with customers and resolving any issues by meeting their demands promptly Maintained hybrid accounting for cash, A/R, A/P, services, revenue, expenses, depreciation, inventory supplies and replenishments, payroll records, equipment, liquor license (noncurrent asset amortization), financial statement reports, bank and credit card transactions along with the reconciliations, and restated any errors to accounts immediately upon discovery and analysis. Education and Training Master of Science : Taxation LIU － City , State Taxation Core focus in Tax Accounting January 2018 - Present
Relevant Coursework: Insurance and Qualified Employee Benefit, Employee Benefit and Retirement Planning, Advanced Corporate Taxation, and Tax Research Bachelor of Science : Accounting Hunter College － City , State Accounting Core focus in Financial Accounting Bachelors of Science Accounting Principles I & II, Computer Information Systems (Microsoft Office Suites), Accounting Applications on Microcomputers (QuickBooks), Cost Accounting I, Introduction to Business, Intermediate Accounting I, Intermediate Accounting II, Managerial Accounting, Advanced Accounting I & II, Auditing, Corporate Finance, Business Organization, Microeconomics, Macroeconomics, Economic statistics, Economic Development, Federal Income Taxation, Corporate Taxation, and Business Law I & II ACTIVITIES/CERTIFICATES Accounting Society of Hunter College Internal Revenue Service VITA/TCE Certificate (2015) Volunteer Tutor for Accounting Skills administrative duties, advertising, business operations, cash receipts, copying documents, Corporate Finance, Cost Accounting I, Data Analysis & Management, Filing, Financial Accounting, financial statements, preparation of financial statements, financial statement analysis, forecasting, sorting mail, payroll processing, Pivot tables, QuickBooks, sales, Sarbanes-Oxley, SAS, Tax Accounting, Tax Research, tax returns | ACCOUNTANT |
DIGITAL MEDIA SALES CONSULTANT Summary Dedicated and highly seasoned advertising employee with over 19 years of inside and outside newspaper sales experience in both the print and digital realms. My goal is to be an asset to The Augusta Chronicle and to utilize my abilities and experience to further my personal growth. Highlights Excellent communication skills Detail oriented Excellent organizational skills Great follow through Relationship building Solution focused New Business Development Cold Calling Skilled at understanding customers' needs and building campaigns focused on those needs Accomplishments Circle of Excellence, 2010 - The Augusta Chronicle Advertising Salesperson of the Month, September 2010 - The Augusta Chronicle Advertising Salesperson of the Month, January 2005 - The Savannah Morning News Employee of the Month, March 2003- The Savannah Morning News Advertising Employee of First Quarter 2000- The Fayetteville Observer Experience Digital Media Sales Consultant Mar 2012 to Current Company Name － City , State Responsible for working alongside all advertising personnel to grow digital sales and serve as a source of reference for all members of the advertising staff. Work with advertising sales representatives to build proposals for businesses and present solutions to companies for advertising needs. Prepare and analyze needs analysis to build customized proposals. Overcome customer objections. Run, analyze, and explain advertising reports. Recruitment Advertising Representative Jan 2011 to Feb 2012 Company Name － City , State Service assigned and unassigned transient and monthly recruitment calls. Focus on the up-selling of monster.com products and Top Jobs. Utilize Ranger Data to complete callbacks. Sell accounts into job fairs. Establish new monthly recruitment accounts and contracts. Handle incoming Online Ads. Promote special pages and sections. Quote current recruitment and national rates. Automotive Multi-media Account Executive Jan 2007 to Jan 2011 Company Name － City , State Service assigned and unassigned transient and monthly automotive dealers. Focus on building new ad campaigns and up-sell online products to direct traffic to the customers' lot. Pull monthly reports and handle monthly projections. Quote current automotive rates. Recruitment Advertising Representative Jan 2005 to Jan 2007 Company Name － City , State Service assigned and unassigned transient and monthly recruitment calls. Focus on the up-selling of career builder.com and Top Jobs. Utilize Ranger Data to complete callbacks. Sell accounts into Fall & Spring Job Fairs. Establish new monthly recruitment accounts and contracts. Handle all incoming Classified Plus Ads, Place Ads and Ad Order Entry Ads and distribute them to recruitment and private party team members. Promote special pages and sections. Quote current recruitment and national rates. Classified Private Party Rep Jan 2001 to Jan 2005 Company Name － City , State Service assigned, unassigned, transient and commercial sales calls. Promote special pages and sections. Quote current classified rates. Cold calling. Help with weddings and obituaries as needed. Fill in for sales supervisor as needed. Special Occasions Representative Jan 2000 to Jan 2001 Company Name － City , State Service assigned, unassigned, and transient sales calls. Promote special pages and sections. Quote current classified rates. Cold calling. Typing and answering all wedding announcements and questions, special occasion announcements and assist in typing obituaries as needed. Classified Commercial Representative Jan 1997 to Jan 2000 Company Name － City , State Service assigned, unassigned, transient and commercial sales calls. Establish new monthly accounts and contracts. Promote special pages and sections. Quote current classified rates. Cold calling. Complete appropriate reports and billings. Classified Private Party Rep Jan 1995 to Jan 1997 Company Name － City , State Service assigned, unassigned, and transient sales calls. Promote Special pages and sections. Quote current classified rates. Cold calling. Complete appropriate reports and billings. Education Marketing Augusta State University － City , State 1994-1997 Bachelors of Science , Psychology 2012 University of Phoenix － City , State Psychology Master of Science , Counseling and Clinical Psychology Troy University － City , State Expected graduation: 2016 Additional Information Additional Skill-Building Training: Landy Chase Value-Based Selling- The Augusta Chronicle, 2010 Franklin Covey- The Savannah Morning News, 2005 Telephone Selling- The Savannah Morning News, 2003 Customer Service Training- The Savannah Morning News, 2003 Telephone Selling- The Savannah Morning News, 2002 Advertising Legal Issues Training Class- The Augusta Chronicle, 2001 CARE (Communication Actions that Result in Effectiveness)- The Fayetteville Observer, 1999 Customer Service (Telephone Manners that Win)- The Fayetteville Observer, 1998 Selling from the Heart- The Augusta Chronicle, 1997 Relationship Strategies- The Augusta Chronicle, 1997 Exceptional Customer Service- The Augusta Chronicle, 1997 Telephone Skills Workshop- The Augusta Chronicle Personal: Active in animal rescue organizations Skills Ad Building, Ad Order Entry, Advertising, Advertising sales, Automotive advertising, Billing, Cold calling, Contract negotiation, Customer Service, Digital advertising, Needs analysis, Proposal Generation, Recruitment advertising, Telephone Skills. | DIGITAL-MEDIA |
FEMA VACCINE DISTRIBUTION Professional Summary Committed to sustainable community development and fighting climate change, bringing 5 years of outdoor and forestry experience and 2 years international experience through the Peace Corps. Successful in project planning, community integration and development. Knowledgeable in various environmental, forestry, and agricultural disciplines using sustainable methods. Education in Geography and Urban Planning. Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. Education Bachelor of Science : Geography/Urban Studies , 05/2018 University of Minnesota - Twin Cities - City , State Associate of Science : Geography , 05/2016 Normandale Community College - City , State Accomplishments Supplemental Instructor for World Regional Geography course. Dean's List for academic excellence (Dec 2015). Studied abroad in India studying environment and population development. Plymouth Citizens Academy (2015) Certified Forest Garden Trainer - APMG International (March 2020). Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. | AGRICULTURE |
SENIOR ENGINEERING MANAGER Summary Personable, patient and adaptable Math tutor with 3 years of experience tutoring K-12 and college students in Mathematics. Highly reliable and approachable person with 8 years of professional experience in people management, leadership, documentation, multi-tasking, innovation and creativity, gained through the corporate world of Silicon Valley. Accomplishments Problem Solving Assisted students from K-12 through college on a variety of class assignments, helped them understand how to solve quantitative problems and achieve higher grades in their classes. Creative Lesson Planning Motivated students to engage with course materials by organizing colorful, fun flashcard games to be used as a recall technique to enhance learning. Grading Evaluated college level exam papers, making sure grades accurately and fairly reflect the quality of students' work. Presentation Designed and created course presentations to be used by SFSU instructor in a management class. Created and presented several presentations for colleagues using Microsoft PowerPoint and Google Docs. Training Provided SQL programming trainings to corporate team members in a classroom setting to enhance their knowledge of SQL which allowed them to significantly improve data analysis. Education Master of Business Administration : Decision Sciences 2007 San Francisco State University City , State Courses: Operations Management, Total Quality Systems, Project Management, Business Forecasting, Supply Chain Management Bachelor of Science : Mathematical Engineering 2004 Yildiz Technical University City , Turkey Courses: Mathematical Analysis 1, 2, 3 & 4, Linear Algebra, Fundamentals of Mathematical Logic, Analytic Geometry, Ordinary Differential Equations 1 & 2, Theory of Probability, Numerical Analysis 1 & 2, Statistics, Matrix Analysis, Optimization Techniques, Insurance Mathematics Teaching Experience Volunteer Math Tutor 09/2015 to Current Company Name City , State Tutored students in Algebra, Geometry, Statistics Attended Algebra classes to provide special assistance to English language learners ( ELLs) and help them understand the content and express their grasp of mathematical concepts both orally and in writing. Volunteer Math Tutor 04/2015 to 05/2015 Company Name City , State Assisted students in Algebra I and II by providing volunteer teaching during flex time hours which is a class period when students visit a chosen class to seek help with struggles or expand on their interests. Teaching Assistant 09/2005 to 05/2007 Company Name City , State Edited several business forecasting and operations management thesis papers for journal publications. Graded exam papers and evaluated operations management and total quality systems class assignments. Assisted in operations analysis, statistics and mathematics related work as assigned. Mathematics and Statistics Tutor 09/2005 to 09/2006 Company Name City , State Tutored students in mathematics, statistics and probability, estimation, hypothesis tests, regression analysis, and correlation, quantitative analysis of production management and control with related computer applications and optimization techniques, inventory control, demand forecasting. Corporate Experience Operational Excellence Lead, Google Express 11/2004 to 04/2005 Company Name City , State Analyzed data using statistical analysis tools such as correlation and multiple regression analysis. Reviewed results and provided recommendations on system improvements, courier performance efficiency and capacity planning using various optimization and data analysis techniques. Identified operational areas that needed process and speed improvement to deliver orders faster. Consultant 01/2013 to 02/2014 Company Name City , State Supported the 77Looks application from pre-launch to current in marketing, content management, quality testing areas. Application won SF Fashion Tech Pitch Competition in June 2013 and company has reached approximately 1M active users. Operations Manager 10/2011 to 01/2013 Company Name City , State Supervised a team of logistics analysts and warehouse staff in global warehouses. Defined the scope of key performance indicator (KPI) reports and analytical tools needed which helped decrease operational errors by more than 80%. Turned large data sets into actionable items in the form of order forecast reports, optimization tools and inventory reconciliation reports. Senior Analyst 10/2010 to 10/2011 Company Name City , State Supported global operations by ensuring warehouse productivity, inventory accuracy, timeliness of order fulfillment and shipments. Documented standard operating procedure(SOPs) and work flow processes for the use of operations and customer support teams. Account Manager and Logistics Analyst 07/2007 to 10/2010 Company Name City , State Managed customer accounts in different industries to ensure on time delivery of shipments for import and export operations. Supervised and trained new users for procurement and warehouse management system. Skills Tutoring, teaching, mathematics, algebra, geometry, English, content management, documentation, middle school & high school math, college math, presentation, analysis, grading and evaluation, problem solving, ESL students, technology integration, classroom monitoring, student assistance Account management, customer care and satisfaction, data analysis, forecasting, inventory, quantitative analysis, leadership, operations management, procurement, project management, optimization C, C++, MS Office Suite, Google Docs, SQL | ENGINEERING |
PUBLIC RELATIONS OFFICER/ VICE-PRESIDENT Summary Well-endowed in taking on leadership positions, both inside my area of specialties and outside Delight in and highly adaptive to changing environments of both work and pace. Stemming from 4+ years of educational leadership and customer service I am well versed in communicating and working with others to in collaborative situation to find a solution to a problem, but can also work confidently and efficiently independently. Always looking to set higher academic, professional, and personal goals, and work passionately towards achieving them. Excellent customer service skills. Able to answer questions and assist people in a friendly, professional manner. Anticipate customer's needs for a welcoming and customer-focused environment. Excellent organizational and time management skills, ability to prioritize and meet deadlines under pressure. Unique ability to connect and communicate with diverse population. Able to respond to customer inquiries and concerns by researching and identifying positive solutions Excellent interpersonal and conflict resolution skills resulting in highly productive relationships Able to accurately track, transcribe, store, and maintain information in written or electronic form. Adept at Microsoft Word, Excel, and Power Point. Experience January 2010 to January 2012 Company Name Office Staff which provides excellent customer. Duties include: managing multi-lined customer service phones, stage set up, routine office assignments, assisting with school events, coordinate and host new student orientations, visit high schools throughout the community to recruit new students for CGCC and interact with students throughout the campus through interviews regarding their college experience participating in T.V. Commercials to represent the college. January 2011 to January 2012 Company Name Public Relations Officer/ Vice-President for Pursuing All Cultures Knowledgably. Some of my leadership roles as a P.R. Officer and Vice president were to get students more involved in campus events, community service/projects, guide fellow scholars toward achieving success, and set an example for not only my fellow peers in P.A.C.K. but other students around campus. I do this by maintaining a high GPA, and donating my time and energy to charity events, and other community/college services. January 2012 to May 2012 Company Name Student Leader of the Light Feet Project on the Pecos/Williams Field Campus. At the beginning of the spring semester I was assigned the position of being the leader of the Light Feet project for the Pecos/Williams Field Campus for my African American Honors class. My leading role consists of setting-up/directing fund raisers, and shoe drives. Our goal for the semester is to collect 100 pairs of shoes, socks, and laces. All of the proceeds will go to the Light Feet Project, who will later distribute the shoes to children in Malawi, Africa. 05/14/15 - 8/09/15 Volunteer Patient Care in Interventional Cardiology and Neonatal Intensive Care Unit at Bayfront Medical Center, Florida. During my time at the Bayfront medical center I volunteered in both the NICU and interventional Cardiology departments where assisted in caring for both adults that underwent heart surgery and newborns that were suffering from a form of drug addiction or pre-mature birth. My job title consisted of I answering phones, scheduling appointments, checking patients both in and out of the hospital, and assisting the nurses and doctors in caring for the patients. Work History Company Name Company Name Education December 2015 Alumni of Arizona State University From Chandler Gilbert Community College B.S : Biochemistry GPA: GPA: 3.22 M. Scholarship Recipient
*Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club
*Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society
*First Generation College Student, graduated with associates in science Biochemistry GPA: 3.22 Accomplishments Community and College Volunteer Projects CGCC Chancellor and S.T.E. M. Scholarship Recipient Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society First Generation College Student, graduated with associates in science Arizona State University B.S : Biochemistry Biochemistry Interests 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning Personal Information This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received.
02/26/2011 Additional Information 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. 02/26/2011 Into The Streets - Citrus picking for the National Food Bank. Chandler-Gilbert Community College Pecos Campus Department of Service Learning This was a charity event that was meant to get the students more involved with their school and give them a chance to give back to their community. The event benefitted the National Food Bank. All of the Citrus that was picked was donated to the Food Bank to help feed those who are less fortunate. 03/02/2011 & 11/09/10 Poverty 101/ Hunger Banquet Chandler-Gilbert Community College Pecos Campus Department of Service Learning The Poverty 101 event benefitted me, the CGCC staff, and the students who attended the event. By donating my time and energy to help host the event, I was able to become more intuitive of my surroundings, and help create a more beneficial experience for my college peers. 2015-present Volunteer for Camp Kesem I was introduced to Camp Kesem through a very close friend of mine, which allowed me the opportunity to connect with others that have been affected by cancer. This summer I'll be work close with young children that are either battling cancer or have parents that have been affected by it, in hopes to bring some form of joy and relief to their lives. Skills scheduling appointments, C, Cardiology, customer service, directing, leadership, managing, Office, Patient Care, surgery, answering phones, phones | PUBLIC-RELATIONS |
SECRETARY - FINANCE DIVISION Summary An energetic, skillful and dedicated Administrative Assistant offering versatile office management, planning and detailed skills. Able to provide extensive experience of administrative support, organization, time management and confidentiality for executive-level staff of daily operations and functions. Ambitious and goal-oriented individual looking to obtain a position at a successful company which offers opportunities for professional growth. Highlights Customer service oriented Microsoft Office proficient Detail-oriented Professional phone etiquette Social media knowledge Flexible and team player Type 80 wpm Time management Appointment and meeting planning Works well under pressure Manage work flow of an office Professional, self-starter Articulate Excellent interpersonal skills Creative Strong communicator Accounting, invoice processing experience Payroll Knowledge of proper grammar Accomplishments - Additional training and seminars to increase knowledge - CERT trained and certified - EOC backup for public information office - Disaster Preparedness Academy attendee - Creation of various tools to increase effective communication and efficiency (a couple versions of desk diaries, emergency go kits, marketing weekly) Experience 08/2014 - Current Company Name － City , State Secretary - Finance Division Began job-sharing between the Finance and Communications & Marketing divisions in August of 2014. Duties within the Finance division include, but are not limited to: manage records retention for department professionally respond to daily phone calls filing, organizing edit and proofread documents and marketing collateral creating various types of documents such as letters, memorandums, invoices, vouchers, etc create and manage committee meeting agendas (Finance and Investment Advisory Committees) using AgendaQuick handle and manage all Massage Establishment permits in Brea. create Desk Diary and Influential Communicator's list assist Finance Manager with Lease Revenue and Water Bonds, Recognized Obligation Payments Schedule (ROPS), and other deadline oriented projects provide support to other divisions such as Purchasing, Information Technology and Human Resources while maintaining privacy supervise Volunteen annually 08/2014 - Current Company Name － City , State Secretary - Communications & Marketing Division Maintain same job duties as the beginning of my career with the Communications and Marketing division, but in the half amount of time which include, but not limited to: tracking all jobs through department filing, organizing editing and proofing of documents and marketing collateral open, read, and write answers to routine letters prepare and distribute payroll for staff oversee inventory and office supply purchases manage supervisor's calendar and coordinate team meetings. create and design PowerPoint presentations for special meetings with and for top-level executives. provide various reports on request regularly and correspond with clients as well as co-workers community outreach. Gathered and analyzed data on community needs and interests. coordinate employee luncheons, celebrations and special annual events maintained up-to-date and accurate program files and records. develop and send out 'Marketing Weekly' via email in an effort to keep division informed on comings and goings press releases social media 02/2007 - 08/2014 Company Name － City , State Secretary - Communications & Marketing Division manage work flow of office work with city council and executives on various events including city council meetings professionally respond to multiple daily phone calls regarding a wide range of subjects revised Desk Diary press releases, flyers, etc social media create presentations for meetings City Plaque Inventory created C&M Weekly concept for efficiency maintain Influential Communicator's list company credit cards create Emergency go kits community outreach maintain equipment inventory Department Coordinator, Weight Room Rehabilitation, Employee ACCOMPLISHMENTS Formally recognized by the Brea City Mayor for playing an instrumental role in the succession of his term. Asked to serve on the City of Brea's Safety Committee to work together on providing a safe work environment for employees. Education 2017 Grand Canyon University － City , State , USA Master of Science : Psychology Mental Health and Well Being 2016 Grand Canyon University － City , State , US Bachelor of Science : Education Educational Studies 1992 Cypress Community College － City , State , 90630 Associate of Science : General Education GED Skills Extensive customer service Ability to manage work flow of office Microsoft Office proficient Edit and proofread department documents and marketing collateral Works well independently Filing, organizing Letters, documents, invoices, press releases, spreadsheets Meeting planning Create power point presentations for executives Effective communicator, self-starter Purchasing Team player Time management | FINANCE |
LEAD TEACHER Summary To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to
your company. Highlights Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup
stylist. Experience Lead Teacher 12/2015 to 06/2016 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care. Established a safe play environment for the children. Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers. Passenger Service 06/2015 to 12/2015 Company Name City , State Greet passengers and check documents Input passengers information into the computer Checked baggage and collected baggage charges. Printed itineraries and tickets for an average of 30 passengers per flight. check in passengers for flight resevations Escort first and business class passengers to lounge Check and scan boarding pass before passengers board the plane Teachers Aide 01/2015 to 03/2015 Company Name City , State Assigned to work one and one with child that has autism. Assistant to the one and one with his/her academic needs as well as toiletries. Do daily activities that are random for him/her to get acquainted withe the lesson/task Direct Support Professional 09/2014 to 04/2015 Company Name City , State check communication log for appointments and daily goals for service recipients. Read Record and share observation with other members of the team. Respect the rights of the service recipients and teach them to speak up for themselves. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Acted as a role model for clients by exhibiting positive behaviors. Education Associates of Science : Teachers Education December 2010 Medgar Evers College City , State Teachers Education High School Diploma : Liberal Arts 2005 Thomas Jefferson High School City , State , USA Willing to relocate: Anywhere Skills academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles Additional Information Willing to relocate: Anywhere
Authorized to work in the US for any employer | TEACHER |
SENIOR AEROSPACE QUALITY ENGINEER Profile Six Sigma Black Belt: Total Quality Management, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, and CAPA. Results-driven Mechanical Engineer with solid product engineering and QA experience. Team-oriented Senior Quality Engineer with over five years experience developing and testing commercial and military turbines. Skills Training program implementation The Mathworks MATLAB Quality control Energy management systems Engineering software Strong presentation skills Process improvement Operations research Reliability Testing Geometric Dimensioning Lean Manufacturing Physics Material Properties Leadership Team player Failure Analysis Product Engineering Accomplishments Product Improvement Liaised with MRB to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Document Control Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. Professional Experience Senior Aerospace Quality Engineer February 2009 to September 2014 Company Name － City , State Handled the authorization of all internal blueprint and UTC revision changes. Supervised the Non-Destructive Testing and ETL lab. Performed AS9102 First Article Inspections and prepare all applicable documents for submittal per AS 9100 standards. Directed Kaizen and Lean Manufacturing meetings weekly in front of an audience of about thirty engineers. Identify negative quality trends and initiate appropriate corrective/preventative actions. Lead project engineer of the JSF F-35 ramjet development stages. Any engineering changes required my prior approval. Review, authorize, and sign off all process routers making sure quality clauses and customer specifications are documented and acknowledged. Maintained Aerospace Quality Management Systems both internal and external. Collaborated with engineers and project managers regarding design parameters for client projects. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department through Value Stream Mapping. Auditing experience with outside agencies and internal. Trained junior level Quality Engineers on how to properly organize FAIR packages and also taught them helpful Six Sigma methods. Handled all regulatory complaints from agencies such as the United States DoD and FAA and took appropriate corrective action. Progressive knowledge of the Codes of Federal Regulations as they pertained to GE Aviation. Materials Program Manager January 2005 to November 2009 Company Name － City , State Focal point to Supplier Quality Assurance, Materials Control Lab, and Engineering Source Approval personnel to ensure the facility is compliant with procedures and audit requirements. Maintain constant liaison and communicate effectively with clients. Prepared accurate specifications for purchase of materials and equipment for purchasing department. Lead the program's supply chain activities, and advise the SCM Director on material strategies and plans. Reporting of unit reliability, repair costs, technical changes & investigations, repair shop capacity & performance metrics. Developed and lead supply chain proposal activities including task descriptions, bases of estimates, RFP solicitation, and cost and pricing. Develop the EAC (Estimate at Completion) and material forecasts by coordinating the collaborative inputs of the various elements of supply chain and finance. Participate in Daily Management and prepare reports and corrective actions for Key Performance Indicators (KPI) in advance of monthly review. Exert influence and have an effect on the overall objectives and long-range goals of programs and be an influencing member of the IPT (Integrated Product Team) team. Strict adherence was followed using both customer and Aerospace standards. Write reproduction procedures for any anomalies encountered, and generate comprehensive reports. Demonstrate experience in manufacturing and continuous improvement tools. Exert influence and have an effect on the overall objectives and long-range goals of the program and the program IPT team. Working knowledge and training in Supply Chain Management, contract law, FAR/DFAR as it relates to Government contract Directed customer installations maintaining cost efficiencies based on space and power allocation. Resolved part and assembly discrepancies. Mathematics and Physics Tutor January 2002 to May 2005 Company Name － City , State Educate students on how to solve mathematical equations using formulas and proofs, and in addition, using technology, including the TI series calculators, MATLAB, and Minitab. Tutor mathematical topics including Calculus 1, 2, 3, Differential Equations, Partial Derivatives, Statistics, Stochastic and Advanced Calculus, Discrete Mathematics, Linear Algebra, Number Theory, Finite Element Analysis, Lie Super-Algebra, Fluid Mechanics, Applied Physics, Solid State Physics, and Real Analysis. Additionally, I worked with engineering students prepare for the FE Examand actuarial students prepare for their first four professional exams by appointment. Related Coursework Ph.D : Theoretical Physics , 2010 Massachusetts Institute of Technology － City , State , USA GPA: H.Y. Loh Award Scholarship
National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship
Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron. National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron. Dean's List Summa Cum Laude M.B.A : Econometrics , 2007 MIT Sloan School of Management － City , State , USA GPA: Dean's List GPA: 4.0/4.0 Coursework in identifying areas of positive and negative private sector aerospace fluctuations. Emphasis on long-range military spending and to whom the funds are allocated to. GPA 4.00/4.00 M.S : Applied Physics , 2005 Massachusetts Institute of Technology － City , State , USA GPA: Summa Cum Laude
Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society
Dissertation: Studies of Ultrafast Structural Dynamics In Metals Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Advanced coursework in physical applications to aviation. Dissertation: Studies of Ultrafast Structural Dynamics In Metals Bachelor of Science : Mechanical Engineering , 2002 Massachusetts Institute of Technology － City , State , USA GPA: Summa Cum Laude
Dean's List
Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Advanced coursework in Mathematics Lean Six Sigma Black Belt; 2008
Lean Six Sigma Green Belt; 2007
Villanova, PA 19085 Villanova University － City , State Black Belt : Six Sigma , 2008 Villanova University － City , State , USA Six Sigma Quality, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, and CAPA. Ph.D : Theoretical Physics , 2010 Massachusetts Institute of Technology － City , State , USA GPA: Dean's List GPA: 3.91/4.0 Graduate Student Council
of the Massachusetts Institute of Technology
Physics Department Representative
Sigma Pi Sigma National Honor Society Mechanical Engineering With a Concentration on Aerospace Modeling and Design; Undergraduate Analysis of Particle Kinetics and Heat Transfer Variability in Fluidized Bed Processing; Undergraduate Analysis of 3-D Contact Mechanics Problems by the Finite Element and Boundary Element Methods; Undergraduate Advanced Composite Materials Research for Air and Ground Vehicles; Undergraduate Meta-control of Combustion Performance with a Data-mining Approach; Undergraduate Hydrodynamic Instability at High Energy Density; Post Graduate Topology of Birational Manifolds and Applications to Degeneration; Post Graduate Blast-Wave-Driven, Multi-Dimensional Rayleigh-Taylor Instability Experiments; Post Graduate Effective Field Theory and D Grand Unified Model; Post Graduate Transitory Control of Separated Shear Layer using Impulsive Jet Actuation; Post Graduate Affiliations American Mathematical Society; Member Connecticut and Western Massachusetts Chapter of Mensa; Member Knights of Columbus; 3rd Degree Knight American Physical Society; Member American Society For Quality - Certified Quality Improvement Associate Connecticut Academy of Science and Engineering; Member American Institute of Aeronautics and Astronautics; Member Board of Directors; HARC Inc. American Society of Mechanical Engineers Personal Information Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients. Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes in 1735, represented by the Greek letter Gamma, *, Euler valued * at .5772. Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental. I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012 Skills 3-D, Approach, auditing, calculators, continuous improvement, Data-mining, Derivatives, engineer, ETL, finance, Government, ISO, ISO 9001, law, Director, Materials, Mathematics, MATLAB, meetings, Minitab, Modeling, personnel, Physics, pricing, Proofing, proposal, Quality, Quality Assurance, Reporting, Research, RFP, routers, Six Sigma, SPC, Statistics, supply chain, Supply Chain Management Additional Information PUBLICATIONS: Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients. Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes in 1735, represented by the Greek letter Gamma, *, Euler valued * at .5772. Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental. I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012 | AVIATION |
NX (UNIGRAPHICS) DESIGNER Summary Highlights Virus and spyware removal Highly motivated Resourceful Organized Excellent communication techniques Attention to detail Fast learner Education Associate of Applied Science , Computer Networking Technology - Microsoft Option 2012 Baker College of Owosso － City , State GPA: GPA: 3.55 Graduated Cum Laude, Dean's List Recipient GPA: 3.55 Graduated Cum Laude, Dean's List Recipient Associate of Applied Science , Drafting & Design Technology 1997 Baker College of Owosso － City , State GPA: GPA: 3.56 Graduated Cum Laude, Dean's List Recipient GPA: 3.56 Graduated Cum Laude, Dean's List Recipient Experience NX (Unigraphics) Designer Mar 2013 to Aug 2014 Company Name － City , State Design and modify Chrysler and GM shipping racks for prototype or production. Used NX 7.5, NX 8.0 or NX 8.5. Cashier Aug 2012 to Mar 2013 Company Name － City , State Operate cash register, authorize gas pumps, sell lotto tickets, stock shelves and other areas and clean store. Cashier/Bakery Aug 2010 to Aug 2012 Company Name － City , State Operated cash register, cleaned cashier lanes, bagged groceries as needed Stocked shelves with baked goods, prepped frozen bread and roll dough for the bakers, cleaned doughnut case. Unigraphics Designer, CAD Jun 2004 to Jan 2009 Company Name － City , State Designed and detailed parts for intermediate shafts and steering columns for GM steering columns using UG NX and UG NX2. Produced and maintained accurate design documentation.Supplied production data to engineers and supervisors. Cashier Feb 2004 to Jun 2004 Company Name － City , State Operated cash register, authorized gas pumps, sold lotto tickets, stocked shelves and other areas and cleaned store. Designer, Unigraphics Operator Aug 1999 to Feb 2003 Company Name － City , State Maintained design changes on Front End Sheet Metal parts, Rear End Closure parts and their assembly files using Iman and Unigraphics. Produced and maintained math part files, drawing files and assembly files. Used Unigraphics versions 15, 16 and 18. Detailer Oct 1997 to Aug 1999 Company Name － City , State In SurfSeg: checked surfaces of parts, interference and gap checks between parts from UG and CGS part files. Created photo quality pictures for presentations. As a file checker, checked files to make sure they followed specific file guidelines using a file check sheet, EdsNet, CGS and file checker in CGS. Updated details in mlref (math reference) files for some body panels that reside in UG for CGS. Also, completed detail changes on mldes (math data file) and drawing format files. Detailer Jul 1996 to Dec 1996 Company Name － City , State Changed or added details to CAD drawings. Created control and assembly drawings for rear end car parts as specified in work orders, using CGS. Detailer Jul 1995 to Dec 1995 Company Name － City , State Maintained assembly drawings Maintained detail changes on drawings for Rear End car parts, using CGS. Skills CAD Software: IMan/ TeamCenter, Unigraphics NX 7.5, 8.0, 8.5 Software: MS Excel, MS Word, MS Access, MS Powerpoint, MS Windows 7 Additional Information Assistant coach for local AYSO girls soccer team | DESIGNER |
HR BENEFITS/LEAVE COORDINATOR Summary 13 years of Human Resources experience and 27 years of administrative experience working in various settings
*Professional, detail-oriented, excellent time-management skills, team player, open and honest communicator, effective at maintaining confidentiality and multi-tasker. Skills Proficient in all Microsoft applications and HRIS systems (Banner, PeopleAdmin, Personnel Management Information (PMIS) System and Benefits Eligibility System (BES), VRS Navigator (VNAV)) Experience December 2016 to Current Company Name City , State HR Benefits/Leave Coordinator Provide consultation and assistance for all employee benefits. Assist Retirement/Benefits Manager in counseling employees on retirements as well as generate retirement calculations. Assist Retirement/Benefits Manager with retirement trainings. Promote and coordinate all aspects of the Highlander Wellness Watch program. Advise faculty/staff regarding leave policies and procedures. Interpret and apply policies, procedures and guidelines. Develop and present leave trainings for employees and supervisors. Content editor for the HR newsletter and HR website committee. Analyze and reconcile leave discrepancies. Process and maintain Workers Compensation claims, short term disability claims and FMLA requests. Coordinate return to work for employees on short term disability, FMLA and WC. Maintain OSHA logs and reporting to include OSHA 301 and OSHA 300A reports. Process employees leave corrections. Process leave share requests and coordinate payments with payroll. Calculate leave payouts for separating employees for payment. Process reports in Banner (HRIS) to ensure leave policies and procedures are being adhered to and applied in regards to FLSA regulations. Perform leave audits. Provide programmatic support to employees and supervisors for the on-line leave reporting system. Assist with other HR duties as needed to include job fairs, benefits fair, etc. Maintain confidential and sensitive information. November 2008 to November 2016 Company Name City , State HR Leave Coordinator Advise faculty/staff regarding leave policies and procedures. Interpret and apply policies, procedures and guidelines. Develop and present leave trainings for employees and supervisors. Analyze and reconcile leave discrepancies. Process and maintain Workers Compensation claims, short term disability claims and FMLA requests. Coordinate return to work for employees on short term disability, FMLA and WC. Maintain OSHA logs and reporting to include OSHA 301 and OSHA 300A reports. Process employees leave corrections. Process leave share requests and coordinate payments with payroll. Calculate leave payouts for separating employees for payment. Process reports in Banner (HRIS) to ensure leave policies and procedures are being adhered to and applied in regards to FLSA regulations. Assist with coordination of CommonHealth wellness program. Perform leave audits. Provide programmatic support to employees and supervisors for the on-line leave reporting system. Assist with other HR duties as needed to include screening job applicants, new hire orientation, exit interviews, open enrollment for health insurance and flexible spending accounts, job fairs, benefits fair, etc. Maintain confidential and sensitive information. June 2004 to November 2008 Company Name City , State Personnel Transaction Specialist/Human Resource Assistant Process new hires, transfers, promotions into Banner and PMIS systems. Perform audits for payroll processing. Process short term disability claims and FMLA requests. Process leave share requests. Coordinate docks with payroll. Perform other duties and tasks as needed. Maintain confidential and sensitive information. August 2002 to June 2004 Company Name City , State Communications Operator Refer patients to appropriate areas for treatment. Assist patients with questions and concerns via phone or walk-ins. Answer incoming calls on a seven-line phone system. Page doctors in a timely manner. Update call schedules as changes occur. File. Overhead all codes in a timely manner. Maintain patient confidentiality. Education and Training Bluefield College City , State Bachelor of Science : Organizational Management and Leadership Organizational Management and Leadership New River Community College Associate of Applied Science : Business Management Business Management Activities and Honors Society for Human Resources Management (SHRM)
Colleges and Universities Professional Association for Human Resources (CUPA-HR) Skills Benefits, consultation, Content, counseling, editor, HRIS, HR, insurance, all Microsoft, Navigator, newsletter, Page, Assist patients, payroll, payroll processing, Personnel Management, phone system, policies, reporting, research, phone, website | HR |
FINANCE OFFICER Summary Competent and reliable professional, committed to excellence with proven team leading and team building skills, who sees challenges as an opportunity to grow and develop. Ability to lead a team of people from diverse backgrounds, by communicating clear goals and objectives, and understanding and resolving the needs of the team to ensure that targets are met. Responsible, analytical, results oriented, effective, efficient and flexible work attitude which aims to achieve and surpass set goals. Highly confidential, honest, pro-active individual who operates with integrity in all aspects of life, possessing expertise in Accounting, Supervisory Management and Training skills. Highlights ACCPAC accounting skills Analytical reasoning Budget analysis Account reconciliations Accomplishments Liaised with the BPI Team in investigating and understanding the nature of most of the errors on the Savings & IP Schedules thus enabling me to clear most of the items Successfully streamlined daily reconciliations in order to identify reconciling items & errors and clear them in a timely manner Achieved set targets and contributed to the overall attainment of the department and company's goalsTrained staff regarding standard operating procedures Resolved differences between team members and ensured an atmosphere of unity and respect Maintained dialog with customers in order to promote the company's sales & to develop a good rapport with the customers Organize and streamlined the routine procedures for the sales representatives Ensured that both monthly & annual Returns prepared and submitted a timely manner Experience Finance Officer May 2011 to January 2016 Company Name － City , State G/L Reporting & Preparation of Audit Schedules Daily General Ledger postings and accounting journals for: Investigated and put together Savings & Interest Payable Reconciliations to show the aggregate net savings and liabilities position of the organization year to date Staff Loans & Statutory Deductions Investment Accounting Compiled, analyzed and prepared Interest Income, and Price Volume Budget Analysis to assist the Budget Analyst in gaining a comprehensive depiction of the actual interest derived from investments on a monthly and year to date basis in comparison to the budgeted figures Gathered information for Accretion & Amortization Schedules to determine bonds that are tax exempted Accomplishments Liaised with the BPI Team in investigating and understanding the nature of most of the errors on the Savings & IP Schedules thus enabling me to clear most of the items Successfully streamlined daily reconciliations in order to identify reconciling items & errors and clear them in a timely manner. Payroll Assistant November 2010 to December 2010 Company Name － City , State Preparation of Bank reconciliations. Accomplishments. Ensured that bank reconciliations were prepared in a timely manner and outstanding items were effectively researched and cleared promptly. Accounts Officer January 2007 to January 2009 Company Name － City , State Daily General Ledger postings and accounting journals for bank reconciliations Analyzing and implementing procedures to resolve unreconciled items on assigned bank accounts Prepared scheduled reports with Cash Flow Statements Accomplishments Achieved set targets and contributed to the overall attainment of the department and company's goals. Supervisor & Senior Accounts Clerk January 1997 to January 2007 Company Name － City , State Supervised a staff of eleven persons. Regular scheduled inventory updates and reconciliations each month Prepared Payroll for weekly and monthly staff using Turbo Pay software Daily scheduled directives for inventory to deliver island wide Accomplishments Trained staff regarding standard operating procedures Resolved differences between team members and ensured an atmosphere of unity and respect Maintained dialogue with customers in order to promote the company's sales & to develop a good rapport with the customers Organize and streamlined the routine procedures for the sales representatives Ensured that both monthly & annual Returns prepared and submitted a timely manner. Education Bachelor of Science Degree : Business Administration Finance , 2009 Northern Caribbean University － City , JAMAICA Business Administration Finance Certificate of Management Studies
St. Hugh's High School
Sixth form Business Certificate : 2002 University of the West Indies － City , JAMAICA W.I. Interests Reading Additional Information Reading Skills Bank reconciliations, Analysis, bonds, Budget Analysis, Cash Flow, General Ledger, inventory, investments, Interest Payable & Savings, Payroll, Schedules, Sales, Customer Service | FINANCE |
DOMESTIC VIOLENCE COUNSELOR ADVOCATE Summary I am a responsible self-starter who communicates well and is dedicated to providing great customer service and staff support. I am comfortable working autonomously or in a team-based setting. I am both calm and focused, great at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Experience 01/2015 - Current Company Name － City , State Domestic Violence Counselor Advocate The nonprofit organization that I
work for has had a contract with the Department of Children and Family Services
of San Bernardino County since 2010 to provide Domestic Violence counseling,
education, advocacy and support for their staff and clients at their Eastern
office. I work onsite at the county office Monday through Friday 8am to 5pm and
provide the follow Duties; crisis
intervention, trauma informed care, preventative services, and support services
to victims of domestic violence; their families, as well as CFS staff. Services
include assessing victims for danger, safety planning, assisting victims to get
into emergency shelter, providing weekly domestic violence education classes
and groups, accompany and advocate for clients at the Juvenile Dependency and
or superior court, as well as linking victims up with
additional resources in their community. How I
provide support services to the department staff is by attend daily RAM's (Risk
Assessment Meetings). These are meetings where the social workers and I provide
the information collected from the family and present them to CFS social
workers, supervisors and management regarding which key factors are present, which
are not, assessing the degree of risk in a family and if the family has a plan,
support system and the likelihood of future maltreatment to a child or
adolescent. I will also attend TDM's (Team Decision Making meetings) a Team
Decision Making meeting is a collaborative process designed to produce the best
joint decision concerning the family, the child's safety and placement, with
contributions from: Children, Family, CFS staff, family members/parents, the
child (when appropriate), community partners, service providers, foster
parents, family's support networks, and other supports as invited. I follow-up
and documented the outcome of each referral till services are completed and
cases are closed. I also present yearly workshops and
training for CFS staff, new hires and interns regarding domestic violence. I
also continuously develop and provide brochures, written material and the
latest information to raise the awareness of domestic violence. Part of my
regular office duties includes completing a daily service log, daily case
notes, new client intakes, preparing referral outcome reports and letters for
the department or court and monthly summary reports.
02/2013 - 07/2015 Company Name － City , State Shelter Hotline Advocate I took a graveyard position at this shelter working 4 nights a week 10 hours each night from 10pm to 8am my duties included; Taking nightly hotline calls: conducting crisis intervention over the phone and in person, conducting shelter intakes if appropriate or referring the caller to other requested resources in their community. I would provide onsite supervision of the shelter and its residence overnight. Daily duties included: Walking the shelter every hour assuring that the residents follow the house rules for example safety, bed time, curfew, noise level and any conflict resolution that may occur. Working with shelter clients consisted of teaching independent living skills such as, cooking, household chores, laundry, personal hygiene, interpersonal communication, and the effects of domestic violence as well as working with them on communal living skills. Occasionally I would dispense medication, first aid, hygiene products or transporting the clients and their children to the ER as needed. I performed daily documentation of client's behavior, actions and needs that they may have throughout the night in their file. Part of my administrative duties was to maintain, update and submit accurate documentation of our hotline reports, and closing the files of clients that exited the shelter. I would also make sure the shelter and offices were maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis. I was frequently asked to ensure that all new personal were well versed and trained on the overnight shelter operations and procedures by providing training for new employees, interns and volunteers. 08/2008 - 04/2013 Company Name － City , State Domestic Violence Counselor Advocate I began working with this agency
as an administrative assistant helping the office program director, my regular
office duties included, answering and screening a heavy volume of phone calls
which for the first 2 years included hotline calls, handling the mail, filing,
making copies, maintaining accurate inventory of office supplies, ordering
supplies and assisting
Clients with intake paper work. After
completing the state mandated 40 hour training I worked my way up to advocate
part of my new duties included assessing clients and providing crisis
intervention when needed. I facilitated support groups and life skills, empowerment
workshops.
In 2009 when our office program director left
I took over managing the day to day operations of our outreach center as well
as working with clients one on one from 2009-2011. The added responsibility was
to coordinate with a local organization that provided us with food for our food
pantry when we used to buy the food in the past. I collaborated with local
community partners, agencies and organizations so that we all work together to
provide clients and their families with as many services as they need on the
mountain. I planned and put on fundraisers and event in the community to raise
awareness for domestic violence and sustain our agency, this was accomplished
by our take back the night event, our candlelight walk, ice cream social as
well as tabling at yearly resource fairs and making presentation to our local
schools, agencies and organization. I was also responsibly to train our new
office hires and volunteers as well as doing my part in presenting at our State
Mandated Domestic Violence training that the agency conduct 2 times a year.
09/2005 - 07/2007 Company Name － City , State Administrative Assistant My general office duties included fielding
and screening phone calls for administration and sales representatives.
I handled daily billing and invoicing for two
office locations one being out of state in Saint Louis MO. I was responsible for
all the accounts receivable and collections.
I assisted in coordinating LTL shipping and
prepared import documentation for customs, Acor imported their ball bearing parts
from China.
I prepared all daily reports, spreadsheets,
return goods authorizations and payable verification and verified potential client's
credit references and provided references for existing clients. 09/2000 - 06/2005 Company Name － City , State Administrative Assistant My responsibilities included conducting I-9
review, drug test, reference and criminal background checks on potential
employees in accordance with EEOC regulations and agency standards.
My daily duties included updating and
maintaining client and employee data on the agency's computerized system.
Performed clerical duties such as typing, faxing, and sending e-mails, as well
as, handling all of the agency's correspondence.
I addressed clients and
employees inquiries/concerns by assisting them or directing them to the
appropriate party in a timely manner.
I scheduled and conducted interviews with
clients and potential employees.
I performed follow-ups with clients during
employees first month of work and checked on them on a regularly basis.
Responsible for all accounts receivable and
accounts payable.
I also created and maintained the agency's
website. Education 1995 Citrus College General Education General Education 1992 Glendora High School West College Medical Assistant High School Diploma Domestic Violence 40hour training Languages Bilingual Fluent in Spanish Skills Microsoft Office: Word, Excel, Power Point, Outlook
* Programs: AIMsi, OMS Systems, UPS Worldship and ALICE, Apricot.
* Type 40 WPM, 10-key touch by Sign & Touch | ADVOCATE |
ACCOUNTANT Professional Summary To obtain a position in a fast-paced business office environment, demanding a strong organizational, technical, and interpersonal position utilizing my skills and attributes. Attributes Self-motivated and honest; good work ethic Effective working alone or as a cooperative team member Reliable and hard-working; thorough in completing projects Committed to excellent customer service Core Qualifications Intermediate Word Advanced Excel PowerPoint
Intermediate Access Accounts Receivable Accounts Payable QuickBooks Enterprise Outlook Customer Service Experience Accountant January 2011 to November 2015 Company Name － City , State Processed accounts receivables payments received by ACH, Lockbox, Credit Card and Checks. Maintained all banking activity. Documented all loan and other payments to the proper G/L Accounts. Review and maintain all positive pay processing with the bank. Review and processed accounts payables reports. Processed all accounts payables by check, domestic and international wires, ACH, and credit card. Reconcile all bank statements. Maintained all credit card activity for all credit card holders, documented transactions to the proper G/L Accounts. Calculate and process all Sales quarterly commission reports. Review and complete all credit checks and reference checks on new customers. Maintain and file the quarterly reports for the Job Development Credit with the State of South Carolina. Order passports and Visa's for international travel. Accounts Receivable Clerk January 2008 to January 2010 Company Name － City , State Performed data entry. Processed accounts receivable payments. Reconciled delivery driver's cash and checks with daily invoices. Corresponded with customers through email and phone calls on overdue invoices. Sent bi-weekly and monthly statements. Created and maintained monthly inventory depletion and sales reports to suppliers. Balanced and solved problems with customer's accounts. Filed customer and suppliers invoices. Ran daily trial balance. Ran the end of day closing reports. Mortgage Underwriter January 2006 to January 2008 Company Name － City , State Processed new residential mortgage loan submissions. Provided clear and consistent written and verbal communications with customers/clients. Provided a strong analytical aptitude for reviewing credit reports, bank statements, preliminary title reports and appraisals. Corresponded with customers, loan officers, and account managers for information needed. Commercial Auto Underwriter January 2004 to January 2006 Company Name － City , State Processed new business commercial auto applications and issued endorsements. Performed data entry, reviewed applications, loss runs and driving records. Provided clear and consistent written and verbal communications with customers/brokers. Gail L. Lugo Page 2 864-472-7092. Personal Auto Underwriter January 2001 to January 2004 Company Name － City , State Processed new business, renewals and endorsements. Performed data entry, reviewed applications, loss runs and driving records. Processed account receivable premium checks for insurance premiums. Consistently resolved and answered customer concerns and questions by properly and promptly reviewing policies, endorsements and premium payments. Claims Examiner January 1983 to January 2001 Company Name － City , State Trained coworkers on multiple tasks and administrative functions. Reviewed medical records and made decisions regarding disability payments. Performed data entry. Created, designed and maintained various insurance documents which complied with Truth and Lending regulations. Responded to and resolved all customer inquiries via telecommunications and written correspondence. Developed and maintained measures of self-directed team performance which improved workflow. Consistently exceeded company goal of required number of paid claims per hour. Performed journal entries and ledger postings. Reconciled bank statements, budget accounts, and accounts receivable/payable records. Rapidly promoted from Level I to Level III within a one-year period due to excellent work performance. Education Computer Applications Specialist Certificate Program : 2008 Martinez Adult Education, Business Training Center － City , State Skills accounts payables, accounts receivables, Accounts Payable, Accounts Receivable, administrative functions, trial balance, banking, budget, bi, closing, Computer Applications, Credit, clients, Customer Service, data entry, delivery, driving, email, insurance, inventory, ledger, Access, Excel, Outlook, PowerPoint, Word, mortgage loan, Enterprise, policies, QuickBooks, Sales, sales reports, telecommunications, phone, workflow, written | ACCOUNTANT |
LEAD INFORMATION TECHNOLOGY SUPPORT SPECIALIST Work History Company Name Company Name Skills Applications: MS Office Suite 2000-2016, O365, GroupWise, HEAT Call Logging, Crystal Reports, T3 VoiceMail, NetMotion, Novell iManager, Active Directory Client/Server: Heatweb-fs Platforms: Windows 2000/XP/7/8/10, UNIX, DOS Experience 03/2016 to Current Lead Information Technology Support Specialist Company Name － City , State Perform lead worker functions including assigning, coordinating and reviewing daily work of staff, training other employees and act as a resource to other staff. Perform help desk systems administration; develop and document procedures. Coordinate with technical support team, management, and users to define user needs for new or improved systems; coordinate software deployments and PC replacements; manage hardware and software inventories. All duties as listed below. 04/2007 to 03/2016 Information Technology Support Specialist Company Name － City , State Identify, troubleshoot, install, program, configure, upgrade, analyze and maintain various computer and network peripherals including mobile data computing devices. Determine appropriate course of action and conduct repairs, modifications, procurement, and replacement of internal peripherals as needed. Install, configure, and support enterprise class, SQL compliant database software. Document the procedures for other support personnel to use as reference material to assist in the support of these systems. Exceptional ability to work with a very demanding group of users in providing timely support in person, over the phone, or in remote desktop sessions. Known for approachability, diplomacy and patience in dealing with frustrated users. Excellent problem-solving skills relating to Access, Excel, or Word questions. Create macros, research complex inquiries, and find solutions to users' issues. Monitor and maintain back-up systems and server health including Heatweb-fs. Collaborate with team members and vendors, to develop strategies for hardware and software solutions. Key Achievements: Designed and developed training material, then conducted training classes to assist internal end users in the proper use and procedures of City software applications and computer systems. Reduced by half the equipment inventory process time by researching and recommending new hand-held scanners then customizing the Inventory Worksheet in HEAT to autofill the form. Increased efficiency and communication within IT department by redesigning and automating tasks in several of the HEAT Call Logging screens. Created document for new employees to help them navigate the City's technology, everything from how to access their email, how to use their desk phones, to explaining policies and procedures for printing, scanning, and end of day procedures. 08/2004 to 03/2007 End User Support Specialist Company Name － City , State Ensure customer satisfaction by responding to calls to the help desk. Logs all customer questions and problems and tracks the same through to resolution. Field over 20,800 calls from user community per year. Analyze each call for problem symptoms then determine problem resolution. Coordinate planning, development, and teaching of software, including time frame for deliverables. Designed and created class evaluation database for the purposes of certificate recognition. Generate and analyze statistical data from HEAT call ticket database. Maintain and update call tracking software. Create and update knowledgebase. Provide software training to all employees of the District through web pages, training classes, correspondence, or one-on-one assistance. Conducted 34 software classes over the last year-and-a-half, with a 98% approval rating. Provide software installation, repair, and support to approximately 2,800 employees including the administration compound and district laptop users. Set up new district laptops to district standards. 08/2002 to 05/2004 Instructional Support Specialist Company Name － City , State Provided administrative/secretarial support to all full- and part-time instructors in the Business Computer Information Systems Department. Worked cooperatively with Department Chair and all other faculty of the Business Education Department located on the Main Campus, Chico Center, Orland, Paradise, and Glenn County. Recommended modifications or improvements for methods, procedures, techniques, and equipment required for the Business Education Degree programs and computer labs resulting in time and cost savings for the department. Designed and maintained database of 8 years of graduating students following their degree programs and certificates. Provided effective instruction and tutoring to a widely diverse group of students in the following career programs: Microsoft Office (Word, Excel, Access, PowerPoint and Publisher), Computer Applications, Office Assistant, Medical Front Office Assistant, Legal Office Assistant, Desktop Publishing; and Medical Transcription for Certification. Collaborated with the technical support team to recommend new hardware and software to improve the performance of the computers. Maintained and updated Butte College, Business Education Website. Provided desktop publishing design work including creation of flyers, brochures, news releases, and newspaper ads outlining special events and course offerings. Assist Enterprise Networks department by installing lab computer systems (4 labs - 125 systems, 80 new systems), validating lab system images every semester, troubleshooting user hardware and software issues, hardware repair, memory upgrades, software installs, OS and software patch installation, and OS upgrades. 02/2002 to 05/2002 Instructional Support Asst I Company Name － City , State Instructed and tutored Corporate Information Technology students in the basics of: Database design: including ERD diagrams, data dictionaries, using all functions of Microsoft Access. SAP R/3: enterprise wide functionality, materials requirement planning (MRP) functionality and to create a personnel file for a new employee. HTML web design: create two inter-related web pages in HTML, upload a database to the web server, connect web pages to the database, and pull information from the database to display in the pages. Implemented and documented lab policies and procedures. Lead Documentation Team in the designing, developing and delivering of a computerized training solution for the Center for Economic Development. Worked jointly with seven other team leaders. Managed a six-person team. Wrote documentation guidelines. Produced the User Guide and Online Help for the users of the new software. 06/1994 to 05/1997 Computer Systems Manager Company Name － City , State Database Manager and Desktop Publisher Managed and maintained customized church database with 6000+ entries including membership, attendance, and contribution modules. Produced tailored reports for administrator using data analysis and manipulation techniques. Analyzed and produced visualized reports of abstract data. Trained others to manipulate the database for creating custom reports for their departments. Served as network administrator. Diagnosed and implemented solutions for routine hardware issues. Edited weekly publications including the Lantern Newsletter. Prepared special publication projects. Education and Training May, 2002 B.S : Business Administration, Management Information Systems California State University － City Business Administration, Management Information Systems Cum Laude December, 2008 Microsoft Word XP Certification, Microsoft Office Specialist Program May, 2003
Crystal Certification of Crystal Reports Design 9.0 April, 2005
New Horizons Course: OLL - Developing MS ASP .NET Web Applications Using Visual Studio October, 2007
Novell Certificate in Implementing Novell Open Enterprise Server 2 for Linux Graduate Certificate in Corporate Education August, 2009 Pearson VUE Certified Test Administrator May, 2010 Siemon Certification in Design Principles and Installation Practices December, 2011 FrontRange HEAT Administration I November, 2013 FrontRange HEAT Administration II February, 2014 Dell Certification for Online Self Dispatch for Desktops and Notebooks June, 2015 Activities and Honors Driven Information Technology Professional with broad technical skill set. Known for ability to multi-task and juggle multiple projects simultaneously, meeting all deadlines. Excels in customer support, training, and documentation. Most noted for customer service and teamwork expertise. Thrives in environments that continually embraces new technologies. Skills ASP .NET, Client/Server, Crystal Reports, data analysis, Database design, database software, Desktop Publishing, Desktop Publisher, equipment inventory, special events, Front Office, help desk, HTML web design, in Design, instruction, Linux, Logging, macros, Publisher, network administrator, Newsletter, procurement, repairs, SAP R/3, software installation, SQL, systems administration, technical support, training material, tutoring, UNIX, Visual Studio, Web Applications, web server | INFORMATION-TECHNOLOGY |
737 INDUSTRIAL ENGINEERING MANAGER Professional Summary Self-motivated, innovative and goal-oriented Industrial Engineer, Project Manager and Team Leader dedicated to boosting company revenue through exceptional leadership and rigorous cost and schedule control techniques. Desires the opportunity to revamp processes and procedures and increase efficiency and product quality. Skills Project planning and development Strategic planning Lean manufacturing and design Analytical Personable Dedicated team player Procedure development Dependable Work History 737 Industrial Engineering Manager 01/2014 to Current Company Name – City , State Manage and lead an Industrial Engineering team in support of the 737 Wing Seal, Test, Paint and Systems Installation build processes. Lead my team in their daily activities such as production scheduling / cycling, managing the shop operating rhythm, and process improvement implementation resulting in over $1.5M in cost savings. Lead team to track metrics and manage major shop recoveries that impact Final Assembly and/or Delivery Lead team to use Lean tools in order to continuously Root Cause issues/opportunities and drive improvements into the business plan Support 2 manufacturing Senior Managers and Wings Director in several Rate and MAX readiness projects Manage Opportunities and Risks for recurring and nonrecurring statement of work Lead and continue to develop a 4 sustaining Employee Involvement Team that is also 5.0 5S. Industrial Engineer / Project Manager 09/2008 to 12/2009 Company Name – City , State responsible for managing complete Sine Wave Fab-Cell statement of work (including M&PT developmental SOW) and work break-down structure (MS Project) for Fabrication Division Floor Beam developmental project for 787-9 implementation. Negotiated priorities and schedule in DIE exercises with cross functional team (M&PT, Supplier Mgmt, Program Engineering, Tooling, etc.) Integrated with program to perform risk analysis (Boris, etc.) and then worked to mitigate risks to the program by transferring knowledge and technology for production integration at TAL, India. Developed/Provided status and metrics to divisional and program executives. Shared responsibility with Fabrication Estimating to develop cost estimates for division and program. Fabrication Division focal for Ti-Hybrid Floor Beams FAA cert hardware and allowables. Integrated with SMA/SDT to develop producible test plans. As the Fab-Cell - 787 Sine Wave - Shop I.E., Lead Green Rooms to make sure all aspects of production are accounted for. Material, component procurement, tooling, programming, ME planning, etc.) Analyzed value stream including capabilities and capacity to develop interdivisional forecasts, schedule commitments, critical paths and manufacturing risks to program. Negotiated with other organizations to utilize equipment/process capabilities necessary to complete Sine Wave Fab-Cell SOW. Loaded and set the priorities in the shop based on participation in developing strategy with all program stakeholders. Developed Schedule Mitigation scenarios as part of recovery planning exercises in order to meet high level strategies. Sole Industrial Engineer responsible for technology transfer to production in India. Independently developed statistical models and spreadsheets to analyze data on tolerances throughout the product lifecycle to determine that work statement meets program production requirements. Participated in Design Of Experiments (Using DMAIC) and strategy to obtain the right data and sample size to prove process capabilities/limitations and production readiness. Analyzed data to define tooling compensation factors for Production tooling. Participated as a manufacturing producibility representative in a weekly engineering configuration meeting that sets product baseline designs. Assessed production equipment capacity in relation to takt time as a function of analyzing rate readiness. Co-lead product marketing strategy for expanding Sine Wave Structure opportunities to future airframe applications. Industrial Engineer 12/2005 to 09/2008 Company Name – City , State responsible for business strategy and special projects utilizing project/people management skills. Created an integrated system for large package capacity/forecast planning for Boeing's tooling business. Independently developed and implemented a dynamic Daily Management and Load Chart System. Developed hands on scheduling tools for production management. Member of Auburn Site Core metrics and South Site IE Process Council that promotes best practices. Lean focal for ATS. AIW certification - Utilized lean projects and ran workshops to enhance customer alignment and engagement ATS metrics and systems focal - Established a shop floor metric package to enable management visibility of actual factory performance. Developed IE applications for new MES system (Tooling's ERP). Industrial Engineering Supervisor 07/2010 to 01/2014 Company Name – City , State Managed and Led a team of Industrial Engineers in their daily activities (shop capacity planning/scheduling, tooling project management and process improvement implementation) Responsible for managing the Business Plan and resource allocation for the PPMO (Tooling / Equipment Services - 500+ employees) Oversaw the Project Management of the tooling major projects that will (do) allow the site to achieve our rate increases for 35, 38 and 42+ airplanes per month Integrated with the MAX Leadership team to develop an implementation plan on how to incorporate and transition to the MAX using our current facility and platform Led the Lean Steering team and Lean Strategy for the PPMO to identify and implement process improvements throughout the 737 Boeing Production System Participated as a PPMO Leadership Team member to develop the strategy, vision and priorities for the organization side job) BCA Puget Sound IE Skill Team Captain for the Industrial Engineering Puget Sound Central Site - managing and continuously improving the skill acquistion, development and retention processes. Industrial Engineer / Project Manager 12/2009 to 07/2010 Company Name – City , State December 4th, 2009 - July 30th, 2010. Industrial Engineer / Project Manager for the Core Integration team and Interiors Responsibility Center South Carolina Project. Responsible for managing all Business and Operation functions including staffing, training, tooling, capital equipment, baseline statement of work, baseline schedules, and program management best practices. Responsible for leading a team of Interior's project managers to develop integrated implementation plans utilizing standard processes, metrics for executive review, and best practices such as RIO, Change Management, and Financial Planning. Responsible for managing all opportunities and risks associated with the Implementation of a new Interiors facility in South Carolina. Led the Interior's project effort all the way from gathering data at initial conception, to making a recommendation on an Independent Sourcing solution, through approvals, and into getting funding authorization in order to release Long Lead Capital. Work cross functionally with Fabrication and Program Business Operations (formally known as PMO) on Program Directives / Decision Memos. Education MBA : Business Administration 2008 Seattle University -
City ,
State Bachelors of Science : Industrial Engineering 6 2014 University of Washington -
Industrial Engineering Project Management Certification - Stevens Institute -
Accomplishments Has led and managed teams of Project Managers and Industrial Engineers Has worked with Employee Involvement/Engagement Teams to improve processes in the office and factory floor. Accelerated Improvement Workshop Certification Outgoing personality Honest and easy going Quick study and very dependable High sense of personal responsibility. Skills Assembly, BCA, Business Operations, Business Plan, business strategy, capacity planning, Change Management, hardware, Council, Delivery, Design Of Experiments, Engineer, ERP, Estimating, Financial Planning, functional, IE, Leadership, Director, people management, Mgmt, managing, product marketing, MAX, MES, MS Project, Paint, process improvement, processes, procurement, production management, program management, programming, Project Management, risk analysis, scheduling, Sound, spreadsheets, staffing, Strategy, TAL, vision, workshops | ENGINEERING |
PATIENT ADVOCATE Summary Seeking an opportunity in an Management/HR Department where my professional experience and education will allow me to make an immediate contribution, as an integral part of a progressive organization. Education and Training HealthCare Administration- Human Resources , 2017 Herzing University- Online － City , State , Unitted States Bachelor of Science : Management - Human Resource Management , 2009 Kaplan University － City , State , United States Business Administration Management , 2007 Kaplan University － City , State WFHM Reverse Mentoring Senior Management : 1983 MSTA Business College － City , State WFHM Diversity Program MBA : 2011 - Chuck Bishop/ Eric Stoddard
Diverse Leaders Program CRA Best Practices Project : October 2011 Business Administration Management Learning and Development Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC Experience Patient Advocate May 2017 to Current Company Name － City , State As a patient advocate, I am responsible for the developing, revising and implementing policies and procedures as needed. Facilitates the patient complaint/grievance process, with positive patient experience. Making rounds to each unit daily, visit all new admissions and also identify patients' needs or issues and then visit the patients to advocate on their behalf. Actively working with unit leaders and staff to assign and assure follow-up action is taken quickly to resolve all issues. Documenting and reporting trends in patient attitudes and /or obstacles to delivery immediate service recovery. Investigates referrals/complaints through review of records and discussion with appropriate individuals in an objective, thorough and tactful manner. Participates in staff and community education on patient rights, the complaint procedure and other related issues as requested. Generate weekly/ end of month reports and track IRIS reports, discharge phone calls reporting back to unit leaders positive/negative feedback. Training, coaching, delegating work responsibility. Office Support March 2015 Company Name － City , State Managed day to day operations with minimal supervision Created reports, and Purchased office material. Performs complex, clerical services for the Intact Services. Provide clerical support to the team supervisor staff, delegated work flow. Including but not limited to mailing, filing, scanning confidential documents, extensive communication with all statewide agencies business managers and financial managers. Review each bill within five (5) working days of receipt for accuracy and completeness. Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment. Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form. Sent incorrect cases to the POS agency to be corrected and re-billed. Created a new Bureau of Operations Intact Family Services Billing Process Manual. Created a billing tracking system for all incoming bills, business managers; POS intact email distribution list. Review each bill within five (5) working days of receipt for accuracy and completeness. Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment. Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form. Sent incorrect cases to the POS agency to be corrected and re-billed. Created a new intact billing work flow from SACWIS for billing staff. Operations Team Lead September 2002 to January 2015 Company Name － City , State Interact and act as a liaison with business clients, business partners, internal and external staff, and update share point sites. Review and certify system access for team members. Prepare agendas, materials; coordinate room/equipment reservations. Manage electronic calendars; schedule meetings, appointments, conference calls. Conduct interviews and make hiring recommendations. Contribute and participate in team coaching and performance development discussions. Pre-Screening Candidates for Interviews. Facilitate feedback discussions with individuals. Participate and conduct team member training. Create offer Letters and Hiring Kit. Ensures that the team's acquisitions are completed on time and accurately. Planning, coordinating, and monitoring daily activities; ranging from routine to moderately complex work in a major corporate environment. Reviewing, prioritizing, and distributing daily work to meet deadlines and goals. Monitoring work in progress making adjustments as needed. Effectively trains staff on duties, responsibilities, and expectations. Accomplishments Founder of Women Embracing Diversity Non-Profit Women's Support Group
Organize Women Conferences/ Plan Activities. Skills acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application and Press Ganey | ADVOCATE |
CONSTRUCTION MANAGER / PROJECT COORDINATOR / INSPECTOR Summary To demonstrate my architectural and construction management skills, which will help contribute to an
organization's success. Skills Paradox, Microsoft Office Suite Work History Company Name Company Name Experience 01/1995 to 01/2001 Construction Manager / Project Coordinator / Inspector Company Name － City , State Maintained management information system to provide data essential to planning and control of project
development. Scheduled, monitored and reported on the progress of approximately 90 assigned projects. Ensured adherence to time schedules and compliance with contracts requirements. Responded to all contractors' correspondence on behalf of the agency. Monitored the contractor' performance, quality and work progress. Ensured compliance with plans and specification for construction projects. Reviewed and identified any necessary changes to the contract based on field conditions. Provided technical guidance to the development staff. Maintained accurate records and subsequent authorization of payments. 02/1989 to 02/1994 Resident Engineer/Construction Proj Mgr Company Name － City , State Special Projects Unit Construction Manager
Supervised reconstruction/restoration of $8 million NYC recreational center. Managed approximately 15-20 jobs simultaneously. Coordinated and inspected contractor work daily. Conducted weekly site coordination meetings and monthly progress meetings. Coordinated contractor work between local utility companies and City agencies. Negotiated all change order work and authorized contractor payments. Managed interpretation of blueprints and specifications for project contracts. Established job specifications and established project goals and procedures. Ensured projects' compliance with applicable New York City rules and regulations. Evaluated and approved contractors' monthly payments. 01/1989 Architectural Assistant Company Name － City , State Prepared construction documents and presentation drawings to support on-going projects. Supported all aspects of client service. 01/1988 General Office Assistance / Drafter Company Name － City , State Assisted in development of bids and proposals presentations for clients' review. Prepared construction documents to support on-going projects. Education and Training May 2016 Masters : Historic Preservation Pratt Institute Historic Preservation Bachelor of Science : Architecture City College of New York - School of Architecture Architecture Asbestos Supervisor Certificate
Lead Inspector Certificate ATI - Asbestos & Lead Training Institute － City , State Institute of Design － City , State Perspective and Rendering Certificate
International Design Seminar, Poltechnico of Milan, Italy
Certificate Mechanics Institute － City , State Activities and Honors Professional Women in Construction (PWC) Languages Bi-lingual in Spanish and English. Skills ADA, agency, blueprints, Bi, Construction Manager, contracts, client, clients, Excellent customer service, Fluent in English, English, Inspector, interpretation, meetings, Microsoft Office Suite, management information system, Paradox, presentations, progress, project
development, project management, proposals, quality, Rendering, Spanish, specification, Supervisor, Team player, verbal communication skills, written | CONSTRUCTION |
EXEC DIRECTOR OF SALES, CONSULTANT, STRATEGIST Executive Profile 10+ year proven track record in Digital, Mobile, and Social, Business Development & Sales Leadership experience, working with top tier clients and agencies in revenue generation, sales team management, across Retail, CPG, QSR, Electronics, Entertainment, among other verticals, leading sales teams to exceeding quota and new market expansion Skill Highlights Business development leader Sales team management Revenue and market expansion Self-motivated Leadership/communication skills Negotiations expert Market research and analysis Customer-oriented Core Accomplishments Sales Management and Leadership : Built and managed sales teams to over $25MM in annual quota achievement Business Development leadership in Business Development Expertise : Spearheaded programs which increased revenues 150% YoY and successfully expanded into new markets and territories Professional Experience Exec Director of Sales, Consultant, Strategist Current Company Name － City , State Work with clients and agencies to build and implement in-market strategies and extend revenue streams across digital, mobile, and social messaging channels Drive revenue across Retail, CPG, e-Commerce, Technology, and Entertainment clients Manage and Develop go-to-market strategies and positioning to achieve optimal goals Build Mobile + Social Planning, Marketing & Messaging Strategies via Multi-Platform and Omni-Channel execution, also to be executed digitally via live on-the-ground events Develop and Strengthen Strategic Partnerships across disciplines and tech partner organizations. Advisor, Strategy, Business Development, & Sales and Media / Marketing Strategist. Current Company Name － City , State Drive Business Development and Strategy through sourcing new client relationships. Develop holistic digital and media strategy through execution, across Mobile / Digital companies developing solutions for expansion and new marketplace penetration endeavors. Manage and Develop go-to-market strategies and positioning to achieve optimal goals. Sales Team Management, Regional Sales Manager Company Name － City , State Manage a sales of 10 selling Cross-Screen Digital Technology & RM Solutions across PC, Mobile, Video, Social, Advanced Dynamic Ad Serving, Creative Services. Manage over $25MM in annual revenue across the Eastern Region, forecasting budgets, managing to goal across the team, and through individual account leadership and oversight. Deliver 115% to goal and drive revenue through Media and Creative Agencies + Client Direct. Develop key strategic partnerships across disciplines, platforms, and selling verticals. VP, Senior Director of Mobile Sales and Strategy Company Name － City , State Manage sales efforts and lead team of account and campaign sales management Develop and Report revenue growth to C-Level management, directly to the President, and also to the CEO of the organization Lead all Mobile and Tablet Strategic Executions and manage entire Sales process with Agencies, Clients, Publishers, and Networks - both end clients and media partners Manage and solidify top partnerships with agencies for Mobile Ad Serving and Rich Media Develop large book of agency/client business and grow revenues 150% annually YOY Senior Director of Sales, Mobile Solutions Specialist Company Name － City , State Present sponsorship sales offerings, Manage and execute deals with top agencies: Mediavest, Mediacom, Mindshare (Joule), Carat, Media Contacts (Mobext), Ogilvy, BBDO, Mullen. Lead the conceptualization & implementation of multiplatform campaigns and strategic initiatives for key partners, including VH1, Bose, IKEA, Slim Jim, Ford, Coke, Six Flags. Work closely with creative development, marketing, sales, and operations to increase campaign success and optimize for performance. Build cross-platform revenue forecasting, create campaign management platform featuring brand sponsorship and integration offerings across multiple disciplines. Manager, Eastern Sales and Business Development Company Name － City , State Build & develop sales territory of top agencies and brands, increase revenues for digital content organization, exceeding sales goals at 110% Develop integrated programs and campaign executions with top tier brands, manage entire sales processes Successfully closed integrated deals including Walmart, P&G, Nestle, Aquapod, HP Produce and enhance actionable marketing material and product collateral for external industry consumption, present to agencies and clients to ensure successful sell-through. Cross-Platform Digital Media Advertising Sales Company Name － City , State Work with agencies and clients in advertising across all MTVU online properties and develop agency & client relationships, in conjunction with Cable partners Build sponsorship packages across both digital integrations and television offerings, develop compelling visual collateral, incorporating analytics, campaign reporting Create and deliver strategic sales plans to secure digital deals across multiple key verticals Strategize with upper management and agency buyers on fostering/growing top accounts Manage cross-functionally across all departments, driving TV platforms & all digital sites Commercial Producer, Production Manger Company Name － City , State Work with top Madison Avenue Ad Agency to Produce TV Commercial Animatics to be produced as live on-air commercials for Fortune 500 companies. Manage entire production process throughout commercial shoots, securing crews and production staff, vendors, and all aspects of pre- and physical production. Education MBA : Management and Media Communications Management, Finance , 2012 Fordham University Graduate School of Business GPA: GPA: 3.9 GPA: 3.9 BS : Media Communications and Film Production/Direction , 1999 Syracuse University, S.I. Newhouse School of Public Communications GPA: GPA: 3.8 GPA: 3.8 Media Communications and Film Production/Direction Skills Sales Management, Business Development and Strategy, Client and Agency Focus, Creative Development, e-Commerce, Forecasting, Leadership, Managing, Marketing, Messaging, Positioning, Process Driven, Reporting and Analytics | DIGITAL-MEDIA |
TEAM LEADER/ MACHINE OPERATOR Career Overview Dedicated and focused Administrative Support Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Versatile Medial Assistant offering administrative experience in both corporate and non-profit office environments. Core Strengths Excel, Windows, Microsoft office, spreadsheet, power, Data Entry, Dos, multi office tasks, multi phone lines, BLS, PFT, injections, urinalysis, ECG, and leadership. Production Worker, Medical Assistant, Inspector, Quality Control, Customer Service, General Office, Patient Care, Phlebotomy, Team leader, Cash Handling, Call Center, Telemarketing, HI/Lo Driver. Accomplishments Patient Care Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to a number of patients in healthcare environment. Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed. Work Experience 05/2012 to 01/2015 Team Leader/ Machine Operator Company Name － City , State Earned a fast track promotion to team leader, oversaw production workloads, ensured that materials were properly loaded, coated, counted, and packaged accurately according to company procedures. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity.Calibrated or adjusted equipment to ensure quality production using tools such as calipers and micrometers, Maintained logs, lists and files and promptly completed all necessary paperwork.Inspected finished products for quality and adherence to customer specifications.Monitored and adjusted production processes or equipment for quality and productivity. 03/2004 to 08/2010 Home Healthcare Provider Company Name － City , State ADLs, exhibited compassionate care and communication with regard to issues of death and dying. Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement. 07/2008 to 04/2010 Home Healthcare Provider Company Name － City , State Completed and submitted clinical documentation in accordance with agency guidelines.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Observed and documented patient status and reported patient complaints to the case manager.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. 04/2007 to 04/2009 Medical Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Kept facility stocked with necessary supplies, equipment and instruments.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Designed electronic file systems and maintained electronic and paper files. 10/2000 to 12/2003 Administrative Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed daily office operations and maintenance of equipment. Educational Background 2014 Associate of Science : Business Management Henry Ford Community College － City , State , Wayne Office Administration coursework, coursework in Human Resource, Microsoft Office Applications, Management and Business Administration 2005 Diploma : Medical Assistant Lawton School － City , State , Oakland Coursework in Anatomy, Physiology and Health Assessments, Medical Assistant, Medical Receptionist, Medical Billing, Medical Records and Assisting minor surgery. Certifications Certificate, Lawton school, MI BLS Medical Assistant HHA Skills Customer Service, Receptionist, Retail Sales, Administrative Assistant, Correspondence, Medical Assistant, Training, Clients, sanitation, Billing, Bookkeeping, Medical Records, Std counseling, Business Management, Cash Handling, Data Entry, Dos, Excel, General Office, Mental Health, Microsoft Office, Multi Phone, Phlebotomy, Quality Control, and Telemarketing. | HEALTHCARE |
IT MANAGER Summary Ten years of management experience with a focus on team building and project management. Ten years of experience as a network engineer and systems administrator. The majority of my experience has been working with Microsoft, Dell, HP, IBM, Symantec, McAfee, Trend Micro and Cisco hardware and software business solutions. I have extensive experience with Microsoft Exchange Server. I am comfortable with Cisco command line IOS, VoIP, QoS tagging, layer 2, 3 and 4 switching and packet shaping. I have used Fluke OptiView, Wireshark, NetFlow Analyzer, Solarwinds Network Performance Monitor and SMS to assist me in the process of identifying network bottlenecks and performance issues. I have experience in business, education, medical and manufacturing environments. Recently, I have been working a great deal with Hyper-V, VMware and data loss prevention software. Highlights Software Symantec Backup Exec, System Recovery, Endpoint Protection, Trend Micro, McAfee, ESET, Acronis, ShadowProtect, GFI, Crow Canyon, DameWare, Wireshark, NetFlow Analyzer, Splunk, SMS, Fluke OptiView, Solarwinds NPM, Microsoft Response Point, GP, CRM and SharePoint, Databases SQL, MySQL Hardware Servers, workstations, laptops, printers, smart phones, routers, switches, firewalls, wireless access points, LTO autoloaders, CCTV, PBX and IP phone systems, biometric scanners and readers Applications Apache, IIS, Cisco ASDM, Cisco VPN Client, MAS 90, Sage Medical Manager, BrainTree PACS/C-Arm, VMware, Citrix, SmartFilter, Imail, Websense, iPrism Web Security, Hyper-V, SonicWall Global VPN Client, Adobe, Foxit Phantom PDF, JobBOSS, Made2Manage ERP, Word, Excel, Access Industries Business, Manufacturing, Education and Medical Operating Systems Windows 2000 Server, Server 2003, Server 2008, Server 2012, Exchange Server(2000, 2003, 2007, 2010, 2013 & associated migration tools), Cisco IOS, Linux, Mac OS Methodologies project management, system analysis and design, business process flow Database maintenance System checks and troubleshooting Advanced troubleshooting Virus and spyware removal Computer diagnostics and repair Server management Hardware support and troubleshooting Highly motivated Resourceful Advanced knowledge of diagnostic techniques Advanced knowledge of security, firewalls and DLP Accomplishments Saved company over $ 50,000.00 per year by refurbishing used computers and technological equipment and switching Internet providers from T1 lines to cable. Experience IT Manager , 07/2012 - Current Company Name - City , State Server installations and migrations, SonicWall firewalls, VPN installation and support, wireless access points, multilayer switches, routers, help desk support for 3 sites, multi-mode fiber, Microsoft Exchange Server, Server 2012, Hyper-V installation and support, Windows XP mode, Windows 7, Windows 8, SharePoint, Microsoft Dynamics GP/CRM, Project Server, SQL, Macola, CCTV, time and attendance hardware and software, biometric reader installation and support, Syspine IP, Microsoft Response Point, VoIP, Creo Pro/E, Windchill, SolidWorks, QuickBooks Enterprise, McAfee SaaS, network security, disaster recovery, infrastructure design and support, network hardware and software troubleshooting, administration of user accounts, responsible for developing annual IT budget, responsible for IT project management. Administration of group policy, Active Directory, help desk support, Hyper-V, DLP. Information Technology Engineer , 10/2008 - 07/2012 Company Name - City , State Server installations and migrations, migration of databases, Exchange Server, SQL, MySQL. Cisco PIX and ASA 5505 installation and support, network security, wireless hardware, installation and support of Symantec Backup Exec and Endpoint Protection, Mac OS, help desk support for multiple sites, phone system and VoIP support. Administration of group policy, Active Directory, DHCP, DNS, hardware and software troubleshooting, upgrades and migrations of legacy software packages. Senior Network Engineer , 10/2007 - 06/2008 Company Name - City , State Server installations and migrations, databases, Exchange Server, SQL, MySQL. HP servers, Secure Computing Webwashers, Snapgear firewall/VPN appliances, Cisco switches, Trend Micro products, Symantec products, network security, wireless installation and support, virtual machines, help desk support for multiple sites, phone system and VoIP support. Administration of group policy, Active Directory, DHCP, DNS, end user support. Information Technology Engineer , 03/2005 - 10/2007 Company Name - City , State Server installations and migrations, migration of databases, MAS 90, SQL, MySQL. Cisco 1721, 2800 and 3600 series routers, Cisco Catalyst 2900 and 3100 series switches, HP ProCurve switches, Symantec products, network security, wireless installation, iSCSI NAS/SAN (Intel hardware), media servers, terminal server applications, BrainTree PACS and C-Arm, biometric readers, time and attendance installation and support, help desk and end user support for 7 sites. Administration of group policy, Active Directory, DHCP, DNS, VPN tunnels, ftp servers, Sage Medical Manager, VoIP, QoS, layer 3 and 4 switching, Cisco Aironet access points, Toshiba hybrid PBX and VoIP phone system and QoS support, HIPAA compliance, media servers, iSCSI, fibre channel, SAN and NAS design, installation and support. Assistant Professor , 08/2000 - 07/2005 Company Name - City , State Program Chair for Region 2 (South Bend, Elkhart and Warsaw Server installations, teaching A+, Network+, Microsoft MCSA and Cisco CCNA classes, programming routers, switches and installing and configuring Windows 2000 server and Server 2003. Supervised all Computer Information Systems faculty, staff and adjunct instructors for all three sites in Region 2, hardware/software troubleshooting and support. Administration of group policy, Active Directory, FERPA compliance. Education Davenport University - City , State , USA Information Technology Certification Classes Network Engineering A+, Network+, MCSA, CCNA, Operating Systems, Business Applications, Network Engineering 1988 Western Michigan University - City , State , USA M.A Counselor Education and Counseling Psychology Administration of Student Personnel Services and Counseling in Post-Secondary Education 1985 Indiana University - City , State , USA B.A Sociology Sociology and Psychology Ivy Tech Community College - City , State , USA Information Technology Certification Classes Cisco CCNA Cisco Switching and Routing Certifications CompTIA A+, Network+, Microsoft MCP (70-210 and 70-215), previously certified as Cisco CCNA Skills A+, Active Directory, Adobe, Apache, Backup Exec, budget, business process, C, CCNA, Cisco IOS, Cisco, Citrix, Hardware, CRM, Client, Databases, DHCP, disaster recovery, DNS, ERP, firewalls, firewall, ftp, help desk support, help desk, HP, HP servers, IIS, Information Systems, Intel, IP, IT project management, laptops, Linux, Mac OS, Macola, MAS 90, McAfee, Medical Manager, Access, MCP, Microsoft Dynamics, Excel, Exchange Server, Microsoft Exchange Server, SharePoint, Windows 7, Windows 8, 2000, Windows XP, Word, migration, MySQL, Enterprise, NAS, Network Engineering, network hardware, network security, Network, Operating Systems, PACS, PBX, PDF, phone system, phone systems, printers, programming, project management, QuickBooks, routers, Sage, SAN, scanners, Servers, SMS, software troubleshooting, SolidWorks, SQL, Supervising, switches, Cisco switches, Symantec, system analysis and design, teaching, user support, phones, terminal server, Toshiba, Trend, upgrades, VPN, VoIP, Windows 2000 Server | INFORMATION-TECHNOLOGY |
BUSINESS DEVELOPMENT ASSOCIATE Summary Extremely determined, outgoing, and passionate professional with proven ability to build rapport with clients. Strong communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff members, and other professionals in various areas across different job levels. Experience Business Development Associate 12/2015 to Current Company Name City , State Contact new and existing clients to discuss how specific products could meet their needs. Identify issues with existing marketing material to drive process improvements. Collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements. Prepare ad-hoc presentations and proposals for internal projects and external clients. Conduct root cause analysis in order to identify data integrity issues and needed adjustments to Tableau's management reporting dashboards. Senior Financial Analyst 08/2014 to 12/2015 Company Name City , State Worked in partnership with key multi-functional stakeholders to identify risk, develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk. Gathered rules and requirements from the Corporate Operational Risk team to successfully implement the enterprise wide Spreadsheet Policy; validated attribute data for over 1,000 spreadsheets, performed risk assessments and gap analysis with all GBAM Finance lines of business teams within a six-month time frame. Developed and led internal control training programs for management and employees responsible for conducting key controls and self-assessments across all business lines. Operations Analyst 11/2009 to 07/2014 Centrally managed an internal enterprise web-based application and acted as a trusted point of contact for over 2,000 users. Successfully on-boarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality Successfully managed the activities of 4 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Prepared and provided detailed monthly departmental reports and updates to senior management. Developed rapport with the user base by handling difficult issues with professionalism. Led global User Acceptance Testing (UAT) for application improvements; managed enhancements and successfully coordinated testing results with business and development teams. Education BBA : Management May 2009 James Madison University City , State Skills Microsoft Office Suite Visio SharePoint Zendesk | BUSINESS-DEVELOPMENT |
INSTRUCTIONAL DESIGNER Summary Dependable and resourceful Instructor/Trainer, Technical Writer and Instructional Designer who designs documentation, training programs or
curriculums, including classroom lectures, online courses, and self-study sessions, directed at students, employees,
organization members, or those who use the organization's products or services. Accomplishments State of TN Teacher License 474: Business Education Software Expertise: Adobe Acrobat Prof. 9, Adobe Captivate 5, 5.5, 7, 8, Adobe Contribute 4, Adobe Dreamweaver, Adobe InDesign, Adobe PhotoShop, Articulate Studio 9/Storyline, Fireworks Basics, Flash Basics, LMS: Blackboard, SumTotal, Moodle Microsoft Access '03, '07, Microsoft Excel '03, '07, '10, Microsoft Outlook '03, '07, Microsoft PowerPoint '03, '07, '10, Microsoft Publisher '03, '07, Microsoft Word '03, '07, '10, SnagIt. Education University of Memphis 2016 Doctor of Education : Instruction and Curriculum Leadership Instructional Design and Technology City , State GPA: 1st Generation PhD Fellowship Academic Achievement Award Instruction and Curriculum Leadership Instructional Design and Technology 1st Generation PhD Fellowship Academic Achievement Award University of Phoenix 2005 Master of Arts : Adult Education and Distance Learning City , State GPA: GPA: 3.91 Adult Education and Distance Learning GPA: 3.91 University of Memphis 2003 Bachelor of Science : Business Administration Management City , State GPA: Minority Merit Scholar Business Administration Management Minority Merit Scholar Experience Company Name May 2015 to September 2015 Instructional Designer City , State Responsible for designing and developing course modules for the university by working with instructors and internal subject matter experts. Company Name January 2015 to March 2015 Instructional Designer and Technical Writer City , State Responsible for designing and developing instructor-led training for the Nike warehouse distribution center in Memphis, Tennessee. Wrote processes and procedures for warehouse roles and functions. Company Name December 2014 to Current Tutor City , State Club Z Tutoring Cordova, Tennessee Tutor students grades K-12 on Reading, Math, State Standardized Tests, and ACT Test Preparation. Offers assistance with developing study strategies. Works with the student and their parent to develop a tutoring plan to fit their individual needs. Prepare tutoring sessions to ensure the student's academic development. Assess the student's progress through the tutoring sessions. Company Name September 2013 to April 2014 Instructional Designer City , State Responsible for designing and developing 6 online modules for the Introduction to Distance Education course for the TAACCCT grant. International Paper Memphis, Tennessee. Company Name June 2013 to November 2014 Technical Training Manager Performance Improvement Manager City , State Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs. Managed 2 Instructional Designers and 5 Technicals Writers via interoffice and virtually. Conducted counseling, coaching, and facilitates one-on-one coaching sessions. Facilitated training classes and conducts train-the-trainer workshops. Supervised group of instructional designers and technical writers. Assisted with operations interviewing and selection process. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing. Participated in Kaizen events for improving company processes and procedures. Company Name August 2012 to October 2012 Remote Instructional Designer City , State Responsible for designing and developing online math courses for the Ferndale School District for high school students using the Moodle LMS. Company Name October 2011 to April 2012 Remote Instructional Designer and Technical Writer City , State Responsible for the development of at least 34 courses which each included a study guide, an eLearning practice, and an eLearning assessment for the Paragon software. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Company Name August 2011 to December 2011 Remote Instructional Designer and Project Manager City , State Responsible for the design and development of a course that provided the residents of UTHSC web-based instruction on how to prevent medical errors when writing prescriptions. Responsible for creating and managing the needs analysis, project plan, and implementation plan for the project. Company Name April 2009 to June 2013 Training Consultant Instructional Designer and Technical Writer City , State Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs. Designed and developed comprehensive instructor-led, e-learning, self-paced, and blended training classes for operations staff to ensure the established goals and objectives are met. Developed all aspects of training curriculum including courseware, participant guides, facilitator guides, assessments, learning activities, etc. Supervised new hires during classroom facilitation. Facilitated training classes and conducts train-the-trainer workshops. Maintained the knowledge management system by providing on-demand publishing and disseminating urgent "Alerts" and other communications throughout the organization. Researched and recommended solutions, resources, and methods to effectively meet training and development needs by identifying and eliminating training gaps. Used Sum Total Learning Management System to publish and disseminate training, track compliance and report progress. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing. Company Name August 2006 to December 2010 General Education Professor City , State Provided guidance, encouragement, and direction necessary to allow students to achieve established course objectives. Worked within the structure of the syllabus, and acted as an effective classroom manager and advocate participate in the learning process. Participated in school retention initiatives by providing regular, accurate, and timely feedback to students, and the school concerning academics, behavior, attendance, etc. Monitored and managed online classroom learning environment using ALEKS for Algebra classes. Maintained course curriculum and taught material approved from curriculum and developed daily lesson plans to include instructional aids. Maintained expertise in subject area and recommended improvements in curriculum design. Motivated students to actively. Skills academic, Adobe, backup, coaching, conferences, counseling, course development, Crystal Reports, curriculum design, Curriculum Development, Customer Service, Customer Service, data entry, designing, direction, documentation, Information Mapping, instruction, instructor, instructional design, knowledge management, team leader, lesson plans, managing, materials, Math, meetings, mentoring, MS Word, Works, multimedia, needs analysis, Order Entry, organizational, policies, writing prescriptions, processes, progress, Project Management, quality, quick, Reading, sales, Supply Chain, task analysis, teacher, Technical Writing, user documentation, phone, trainer, training materials, Training Manuals, training programs, Tutoring, website, workshops | DESIGNER |
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