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I have credit on a cancel flight. How do I apply to new ticket | 7,755 | GeneralInquiry | 0.113244 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
why don't my cname- economy plus seats show up on a rebooked flight? | 3,974 | Complaint | 0.30523 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
were is the info. on flights arriving....I see absolutly NOTHING on you web site that says ck flight # here...just how to buy...very crappy | 15,201 | Complaint | 0.425419 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I was about to rent a car, but the data keeps showing the renter is under 65, and I am 65. | 9,338 | GeneralInquiry | 0.119466 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
can i get a refund if the tickets i purchase go down in price | 11,173 | GeneralInquiry | 0.136372 | NEGATIVE | Medium | 1 | 1 | no fallback | 1 | General Inquiry |
I cannot find my untied mileage plan #. It is to on my mileage plan credit card like it used to be | 3,442 | Complaint | 0.174178 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
My weight is 320 ponds I need to pay extra for my fliy ticket | 3,903 | Complaint | 0.196512 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
i just cancelled a flight, have travel insurance and need my balance to reflect a -0- balance not a credit in my account. cname- confirmation # ------ | 16,226 | Complaint | 0.164358 | NEGATIVE | Medium | 1 | 3 | no fallback | 3 | Complaint |
My wife and I traveled on cname- on January 20th from Tulsa, OK to Houston, TX on flight -- 4229. Due to the fog in Houston our flight was delayed and we did not arrive in time to catch the cruise. | 5,463 | Complaint | 0.153107 | NEGATIVE | Medium | 2 | 2 | no fallback | 3 | Complaint |
Hi. I am just about to buy a ticket that leaves on May 2nd. I checked the little ""insurance"" bubble that costs about 20 dollars more. Up to what date would this allow me to cancel my ticket and reciev | 1,307 | GeneralInquiry | 0.196832 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I need to add a flight from Nov 2012 to my mileageplan number | 382 | MileageInquiry | 0.10494 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I have made reservation ------ in Business class. Where can I add my meal request for Muslim Meals | 13,271 | CheckFlightStatus | 0.10016 | NEGATIVE | Low | 1 | 2 | no fallback | 8 | Check Flight Status |
Confirmation # ------ FOR 1/2/2013 cname-: Checked in; Prepaid $25.00 baggage fee by AXP card on 1/1/2013. Reflected on AXP account but received no receipt or confirmation from cname- or cname------ | 1,514 | ProvideInformation | 0.112003 | NEGATIVE | Low | 2 | 3 | no fallback | 2 | Provide Information |
if I'm a larger person would I need to purchase 2 seats? | 9,040 | GeneralInquiry | 0.137881 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
are you telling me that it will cost me 1000$ to transfer my dead husband miles ?? | 347 | Complaint | 0.319976 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
traveling to Peru in 3 weeks. how many bagagges am I allowed to bring and how heavy? Looked into the info but it got me confused | 8,940 | Complaint | 0.134146 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
A phone number to call concerning changes cname- made to our flight reservations for March 12 Vegas to Ft Lauderdale. | 9,840 | ProvideInformation | 0.121829 | NEGATIVE | Low | 3 | 1 | no fallback | 2 | Provide Information |
-------- ----, ticket confirmation ######, booked Jan19, cancelled and rebooked a different flt within 15 minutes of booking original.Ticket number #############. ticket total $1411.12 | 13,956 | CancelFlight | 0.135824 | NEGATIVE | Medium | 2 | 4 | no fallback | 5 | Cancel Flight |
how come i can not check in gives me message that date of birth is invalid | 475 | Complaint | 0.348787 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
need to know if there are eny flights leaving san diego to mammoth lakes calif,on 2-21-2013 | 10,004 | RequestAssistance | 0.164448 | NEGATIVE | Low | 1 | 2 | no fallback | 10 | Request Assistance |
Unable to complete check-in to flight on website. Is the site having problems? | 15,222 | GeneralInquiry | 0.208108 | NEGATIVE | Medium | 2 | 1 | no fallback | 1 | General Inquiry |
When I typed in my account number it would not accept my name | 2,333 | AccountAccess | 0.152887 | NEGATIVE | Low | 2 | 1 | no fallback | 13 | Account Access |
how many miles do i need for 2 rd trip tickets to beijing and fly home from bancock | 4,415 | MileageInquiry | 0.167746 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
Were my cname- Miles consolidated into my cname------ miles when the two airlines merged? | 4,461 | MileageInquiry | 0.267903 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I just went to upgrade one of my flights and they put me on a waiting list when there are seven seats available why? | 323 | Complaint | 0.260823 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
we have the tickets the only thing that i need is to change our seats | 6,889 | UpgradeRequest | 0.132913 | NEGATIVE | Low | 1 | 2 | no fallback | 11 | Upgrade Request |
Can I confirm that I got credit for my flight on 1/1 and 1/4 | 15,234 | GeneralInquiry | 0.125812 | POSITIVE | Low | 2 | 3 | no fallback | 1 | General Inquiry |
I recently took a trip to Portland with my wife on cname- and my flights were not added to my Mileage account | 12,096 | Complaint | 0.209066 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
How do i gain eligibility to to use miles for Digital Media Awards at this time? | 3,190 | MileageInquiry | 0.236592 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
will I get a receipt for my baggage i paid but didn't receive anything showing i paid | 13,142 | Complaint | 0.163182 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I know that and I've gone to the web page but can't find a ticket number on my boarding pass | 3,215 | GeneralInquiry | 0.134539 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
do active Canadian military have the same baggage restrictions as U.S. military service personnel? | 5,103 | GeneralInquiry | 0.119306 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
i am looking at some flights operated by ana and japan air, but how come they dont include any meals? | 10,949 | Complaint | 0.320359 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I have made a reservation previous to joing the can I still get mileage credit? | 13,557 | MileageInquiry | 0.174522 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
My mileageplan # is -------- - I did not have a password to check on my miles, so I thought I had to set up an account, and it gave me a new # -------- - can these two accounts be combined? Which # sh | 14,769 | Complaint | 0.158345 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I just bought a ticket 2 weeks ago and I just noticed the price dropped, I would really love it if that difference can be reimbursed. can it? | 3,794 | Complaint | 0.163899 | POSITIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
When changing ticket from one destination to another how does the pricing work? | 974 | Other | 0.214594 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
does cname- fly from SFO Or LAX to sydney or brisbane australia | 3,541 | GeneralInquiry | 0.102674 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I would like to price tickets for 5 passengers leaving july 31 2013 in early morning and arriving aug 10th 2013 in the early morning along with a car rental | 8,196 | GeneralInquiry | 0.140004 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
can i buy the ticket by mileage and use regional premier upgrades? | 13,160 | MileageInquiry | 0.125592 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I am taking an international trip. I should be able to check two bags free as I am a Premiere member | 9,390 | AccountAccess | 0.196449 | POSITIVE | Low | 1 | 2 | no fallback | 13 | Account Access |
My 3 year old child is not seated by me, what can I do to change this? | 10,341 | Complaint | 0.161786 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
i am flying with an infant but I am not married to the baby's father | 7,560 | Other | 0.13531 | NEGATIVE | Low | 1 | 1 | no fallback | 9 | Other |
that's not what i asked bitch. do you have a student discount | 4,423 | Complaint | 0.332319 | NEGATIVE | Low | 1 | 4 | no fallback | 3 | Complaint |
How do I add my Mileageplan Number to a previously booked reservation? | 14,148 | MileageInquiry | 0.122509 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
Your web site isn't working! It won't let me cancel my flight | 1,205 | Complaint | 0.244226 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Is it any more expensive to pay for checked luggage on day of departure? | 10,244 | GeneralInquiry | 0.183395 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
---- We have reservations on flight #### jan14th out of San Jose calif. Do we go to the cname- check in or Us air check in? | 3,188 | GeneralInquiry | 0.168344 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I just returned from a trip on cname- Airlines. They said I could add my miles to this account. How do I do that? | 16,994 | AccountAccess | 0.165836 | NEGATIVE | Low | 1 | 1 | no fallback | 13 | Account Access |
i want to deal with a real person what is an email address i can use? | 11,755 | GeneralInquiry | 0.158715 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Is it possible to use more than one Travel Certificate to purchase a ticket? | 8,618 | GeneralInquiry | 0.162823 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 36 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Can I correct a name on a ticket to patch the passport? | 14,254 | RequestAssistance | 0.198905 | NEGATIVE | Low | 1 | 1 | no fallback | 10 | Request Assistance |
How can my wife be recognized as a user on the mileage account? | 9,540 | Complaint | 0.191941 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I'm trying to reserve seats, but am unsure as what type of seats were reserved when we used miles to book these seats February 1, 2013. Please advise what ""type"" of seats, thank you | 8,612 | RequestAssistance | 0.157324 | NEGATIVE | Low | 2 | 2 | no fallback | 10 | Request Assistance |
can i use my cname- miles through star alliance to upgrade a ticket on south african airways? | 8,238 | UpgradeRequest | 0.172704 | NEGATIVE | Low | 1 | 1 | no fallback | 11 | Upgrade Request |
How many award miles do I need for a Mileageplan award ticket? | 14,696 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
i am flying back from Buenos Aires to Miami by 4M ( LAN Argentina) airlines and connecting on cname- flight to newark, NJ. | 8,107 | CheckFlightStatus | 0.115444 | NEGATIVE | Low | 1 | 1 | no fallback | 8 | Check Flight Status |
do i need to call to get the active duty military discount? | 15,175 | GeneralInquiry | 0.155374 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
My baggage has been lost for 32 hours now. I have called the 800# plus have gone online. All I have gotten is ""still tracking"". Will I be compensated for items I have had to purchase and will I receiv | 12,118 | Complaint | 0.139044 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Hi ----. How do I request miles on cname- Mileage plan for a US Airways flight? I have the ticket number and confirmation numbers. | 17,066 | Complaint | 0.134405 | NEGATIVE | Low | 1 | 5 | no fallback | 3 | Complaint |
I am having trouble finding my flight by confirmation number. It says its invalid and my mom just bought my ticket today | 15,914 | Complaint | 0.163363 | NEGATIVE | Medium | 2 | 3 | no fallback | 3 | Complaint |
How do I book 3 round trip tickets and 1 one way ticket on one purchase so we can all get seats together?? | 6,506 | Complaint | 0.1843 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I'm having trouble accessing my account. I received my Account # in the mail but the website keeps telling me my name doesn't match the account. | 4,723 | AccountAccess | 0.183597 | NEGATIVE | Medium | 1 | 1 | no fallback | 13 | Account Access |
How do I make a reservation using the money already in my account | 11,671 | GeneralInquiry | 0.118824 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I want to know how much i have to pay if i want to change the date of my flight | 6,625 | GeneralInquiry | 0.131491 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Does flight ----- from Houston to Orange County SNA....is it in time | 12,729 | CheckFlightStatus | 0.28495 | POSITIVE | Low | 1 | 1 | no fallback | 8 | Check Flight Status |
i sent a refund request ######### and havent herd any information in regards | 4,037 | Complaint | 0.188712 | NEGATIVE | Medium | 1 | 1 | no fallback | 3 | Complaint |
how long does it take for a ticket price to be deducted from my bank account? | 5,623 | Complaint | 0.157314 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Does the price listed for rental cars reflect the use of my miles? | 10,441 | MileageInquiry | 0.172054 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
Website is not recognizing my confirmation number. ------ ------ ------- wanted to change seat assignment, but Can't find booking. | 3,555 | Complaint | 0.331192 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
If the lay over its taking over night from 9pm and the next flight it's 10 pm do we get the hotel to stay | 16,493 | GeneralInquiry | 0.132131 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I want to buy 3 tickets to Europe using my miles but only have enough to buy 2 tickets. I want to buy the third ticket with $ but want to make sure I can get the same flights. How can I go about doi | 1,292 | GeneralInquiry | 0.162383 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
having trouble logging in with my milage plan number. account and pin not recognized | 3,495 | Complaint | 0.252655 | NEGATIVE | Medium | 1 | 2 | no fallback | 3 | Complaint |
Can miles be used to book flights for individuals that are not related? | 7,748 | MileageInquiry | 0.13946 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I am trying to apply a Travel Discount Certificate from my Chase Credit Card, but the system says my number is not valid. The certificate is good through12-31-2013. | 3,439 | Complaint | 0.188001 | POSITIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Your program says my name does not ggo with my card number--why could that be? | 2,860 | Complaint | 0.245892 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
my flight is #### with alaska airlines, how do I check in? | 11,161 | Complaint | 0.132957 | NEGATIVE | Low | 1 | 4 | no fallback | 3 | Complaint |
how do I reduce the size of the information on the zcreen? | 16,627 | GeneralInquiry | 0.197444 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
If I booked my flight through Expedia, can I change it through cname-? | 7,543 | Complaint | 0.117625 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How can I make sure i still have the ticket for 1/15? can you check for me? | 10,938 | Complaint | 0.215881 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
my mlg.plus # -------- - I have about $68 credit on my account but I cannot find my voucher # - can you help? | 2,201 | Complaint | 0.170155 | NEGATIVE | Low | 5 | 2 | no fallback | 3 | Complaint |
I AM A MEMBER OF GLOBAL ENTRY...HOW CAN I PROCEED TO GIVE YOU MY INFO AND TAKE ADVANTAGE... | 11,332 | ProvideInformation | 0.28729 | POSITIVE | Low | 2 | 2 | no fallback | 2 | Provide Information |
If i make a reservation on cname- and discover my travel plans have to be cancelled, how does cname- handle refunds? For example, will cname- bank the ticket, giving my upto a certain amount of time t | 8,725 | ProvideInformation | 0.180879 | NEGATIVE | Medium | 1 | 1 | no fallback | 2 | Provide Information |
Hi there, I have been traveling from SFO to Taiwan on Eva Air - once in Nov'12 and another trip just last week. I have been using my -- mileage plan number for both trips. | 11,527 | GeneralInquiry | 0.118408 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I want to add a flight that was taken already but the miles are not recorded I did not use my acct number at the time how do I do that | 5,978 | AccountAccess | 0.146047 | NEGATIVE | Low | 1 | 1 | no fallback | 13 | Account Access |
do you allow airspray sun lotion and bugs repealent to take on international flight? | 8,756 | Complaint | 0.17609 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I cannot remember my password for my mileage account. Can't it be emailed to me? | 5,582 | Complaint | 0.221933 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
how can i get credit card miles to show on my new cname- plus account i just made? | 8,080 | MileageInquiry | 0.183283 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
how many baggage am i allowed to check in for international travel | 7,421 | GeneralInquiry | 0.114588 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Hi ---- I am not sure how many more days I'll be down with the flu so difficult to slect flight at this time. | 3,871 | Complaint | 0.191006 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Why don't I get a complimentary upgrade due to my silver elite status? | 4,300 | Complaint | 0.330399 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Hi ----, my status in my Mileage plan account says I am Premier Silver. I used points at the end of 2012 from my account to maintain Premier Gold status. Can you please let me know what I can do to co | 11,494 | Complaint | 0.19938 | POSITIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 16,479 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
my brother wants to use his mileage to book a ticket for me. is there a fee for the mileage? | 13,728 | MileageInquiry | 0.146687 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
that is not true... I need my old milageplan number to fill out your web page | 3,841 | Complaint | 0.207074 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Where do I enter my BF2for1 code for my purchase one unrestricted business first ticket and get one free with mt cname-- Presidential Plus Card? | 8,766 | GeneralInquiry | 0.139152 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
What is the charge to redeposit miles from award ticket if I cannot take the trip scheduled? | 5,546 | MileageInquiry | 0.148164 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Hello ----, I am trying to access my account and have forgotten my password. Clicking on the ""forgot password"" icon, i filled in the required flyer # along with my name. A response came back and sai | 2,967 | Complaint | 0.216147 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
my husband and I have a combined point total of 25,176. Is it possible to use them on a trip from Las Vegas to Tampa, FL on March 23, returning on March 30. | 9,596 | MileageInquiry | 0.153853 | POSITIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
Subsets and Splits