Index
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15.6k
| Utterance
stringlengths 44
202
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values | Intent_Score
float64 0.3
0.38
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int64 0
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| Topic
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3.16
| RSICs
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values | fallback_type
stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|---|---|---|
12,207 | I need my ticket number but only have my itenary, where can i find my ticket number | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
776 | Can I pay for part of my purchase with miles and part with cash? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
10,749 | This is not helping.... I do not want to select other seats... I just want to UN select the ones I have selected | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
9,671 | How do I find my ticket # for an already traveled flight? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,100 | I left my new account number and pass word at home in Colorado and I need it. I still remember my old number and password. I need your help. | AccountAccess | 0.3 | NEUTRAL | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
5,487 | Several years ago, we paid a one time for for Economy Plus seating that was valid for an entire year's worth of travel & Economy Plus seating. Is this offer still available, or only per flight now? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
6,236 | I was double-charged for baggage. My husband paid for one piece of baagage online with his cname- credit card, and it is showing up on his credit card account. Wen I got got to the airport, I was to | CreditCardInquiry | 0.3 | NEGATIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
9,556 | I flew from LAX to LIH on Jan 5th with my wife and the receipt for the checked baggage was put in my wife's name by the machine and I just found the mistake as it should be in my name for company expe | LostAndFound | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
7,042 | how do I ask a question about a change in a reservation? | GeneralInquiry | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
2,613 | I was given a cname- flight discount that I was given as a token of apology for inconveniencing me on a flight. They tol m to use ""Offer Code ################## when I book a flight. The website won' | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
7,514 | I need to change my flight from tomorrow to the end of the week. It was booked through a government travel agent. How can I do this? | ChangeFlight | 0.3 | NEUTRAL | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
11,017 | The reservation I'm trying to make using mileage plan is round trip IAD to BOSton Logan . How many miles per ticket ? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
10,234 | I am booking a flight with Luthansa. can you tell me which flight grades can worth miles with cname-? | GeneralInquiry | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
8,434 | I have not been able to reach the Mileage plan Service center | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
10,254 | I need to confirm the return flight for passenger ----------- travelling from Hyderabad India to Charlotte NC-e-ticket ############# | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
10,556 | My bag was lost and not delivered until almost 24 hours after my arrival. I would like to get a refund of the $25 baggage fee. | BaggageClaim | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
8,793 | I want to use up the miles on my account to part pay for tickets for my family's holiday. Is it possible to do this? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
10,628 | Can military travel on expired orders as long as have military ID if have been delayed by military airlines prior to purchasing a airline ticket? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
5,394 | I have a cname- Plus Select credit card that I have had for, I think, about 800 years. Does that qualify me for a free checked bag? | CreditCardInquiry | 0.3 | NEUTRAL | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
14,503 | I want to make sure all my miles have been been credited for 2012. I flew back from Ixtapa on Dec.29th, which should have put me over the 25,000 miles needed for silver this year. Could you check pl | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
11,081 | It there a discounted plane ticket if a death happens in the family. | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
14,357 | My wife and I are traveling economy to mexico next week. Please let me know what your charges are if I brought an extra piece of luggage, total three bags for my wife and myself. | CreditCardInquiry | 0.3 | NEGATIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
8,839 | how do I hold the ticket as I reside in Panama and am a senior and I receive a 25% discount which I can not do on the web site. It is Carnaval in Panama and the office is open on Feb 13 | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,891 | My name is wrong on my flight reservation. How do I change it? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,557 | Trying to book put in a one pass number and pin we had from cname------ nothing happened | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,395 | When I check my flight status it shows a different arrival airport than that booked and listed on my itinerary. I'm thinking this might be because of the weather up in New England as the original flig | CheckFlightStatus | 0.3 | POSITIVE | 0 | 0 | 3 | Flight Operations and Status | 1 | Low | no fallback |
1,529 | When changing ticket from one destination to another how does the pricing work? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
15,168 | can I change flight to a later time on the same day? | ChangeFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
1,268 | Where do I enter my BF2for1 code for my purchase one unrestricted business first ticket and get one free with mt cname-- Presidential Plus Card? | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
7,735 | I'm trying to book travel on the cname- Website. Is there a way to select business class on the outbound portion and economy class on the return portion? | UpgradeRequest | 0.3 | NEUTRAL | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
1,900 | I left my new account number and pass word at home in Colorado and I need it. I still remember my old number and password. I need your help. | AccountAccess | 0.3 | NEUTRAL | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
4,659 | I use a CAPA machine at night do I need to unpack it for boarding | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,006 | Can these tickets be paid at the counter in the airport the day of the flight? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
2,735 | i need to know if you have any weekend specials from houston to new orleans | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
15,294 | i'm getting an error message reading: ""we could not process your request. please see the message below and make revisions."" but there is no message and no empty information | ProvideInformation | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
190 | CVS Pharmacy has donated 10 tote boxes of Christmas candy to be sent to an orphanage for 300 handicapped children in Korea. We will be on Flight #### and ### on March 21st from Dulles to Incheon. I wo | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
9,999 | Hello, I don't travel with cname- that often to know my mileage plan number or password. My email says -------- but I'm entering my usual passwords but none of them are correct. I know that I did my a | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
9,168 | I am a mileage plan premier member. I have not received my membership card | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
2,748 | I am having trouble signing in to my account. I forgot my password (assumuing I even have one) and the System does not recognize my city of birth. | AccountAccess | 0.375 | NEGATIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
2,048 | How do I price a trip for CVG - Houston but returning out of Dallas to CVG? | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,850 | The ticket was cancelled feb of last year but it expires on the 24th of feb and I am unable to reuse it at the moment. Is there an extension I can get? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
2,559 | for some reason the website does not show my last reservation as ""purchased"". It should show up as a ticket from Albuquerque to Aspen on 1/25, reservation code is: ------ | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
9,275 | why doesn't my reservation for an upcoming flight show up on my mobile ap for the iphone 5? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
8,667 | I have made several requests for missing miles on a partner airline, with no success in getting my missing miles. | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
11,097 | Can I confirm that I got credit for my flight on 1/1 and 1/4 | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,036 | I bought my mother's airline ticket with my Mileage plan Explorer Card, but your site is showing there is a charge for a checked bag. Why is this? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
6,397 | I am having trouble finding my flight by confirmation number. It says its invalid and my mom just bought my ticket today | ProvideInformation | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,310 | Hi Can we book this flight without a passport expiration date? One of my group is out of touch till Sunday Jan 27 At that time I can get it from him and pass it along to you. | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
3,386 | Now that I've changed my profile saying I need a wheelchair at the airport, will there be one reserved for me? | AccountAccess | 0.3 | POSITIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
4,556 | Verifying the arrival of 2 passengers on flight 789 arriving at LAX frm Houston | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,185 | Can the award points earned in two accounts be combined into one account? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
6,421 | I can not find the link you said to apply for special meal, which I know is served in Sydney-Los Angeles flights | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
5,052 | i would like to change the date of flight, will it cost anything? | ChangeFlight | 0.3 | NEUTRAL | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
5,312 | are there 6 seats available on this flight. I have 6 people in my parrty | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
2,434 | Hi ---- I will be connecting from Newcastle in England on Ba to -- for the USA at Hearthrow what temenal do we use ----- | InFlightEntertainment | 0.3 | NEUTRAL | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
6,950 | I want to confirm which flight I am on going to key west 2-08-13 from cle | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,804 | Award Travel allows booking with travel partner, US Air, but does not allow seat assignment. I am traveling with two young boys. How can I get seats assign in advance? | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
10,584 | can you book award travel to one destination and depart from another? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
770 | i would like to change the date of flight, will it cost anything? | ChangeFlight | 0.3 | NEUTRAL | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
1,686 | how many segments do I need to fly before becoming premier member? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
8,323 | How much is a one day pass for the club lounge in Hong Kong | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,112 | where is your telephone number on this site? this is ridiculous. i have been trying to book a flight for 40minutes | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
11,364 | still having trouble locating my wifes mileage plan # on my account.. | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
11,637 | i am still waiting for my miles back from last feb.trip to hawaii only one part of flight did we get upgrade you own me at lease 40000 miles back thank you mileage plan no ##### ### ### | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
14,424 | I need my Account Number so I can correct a reservation error and make a new reservation. | BookFlight | 0.3 | NEUTRAL | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
5,579 | I flew on TACA airline, a partner, last week. How long does it take for the miles to be credited to my mileage plan account? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,427 | Do you have other partners that fly from BOS to MIA that I could use my ticket on | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,527 | My baggage has been lost for 32 hours now. I have called the 800# plus have gone online. All I have gotten is ""still tracking"". Will I be compensated for items I have had to purchase and will I receiv | LostAndFound | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
467 | how do i see how mnay miles are needed to fly somewhere | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
6,266 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
5,735 | Hi..I have a one pass miles that I never used and how do i go about seeing if I can use these miles for a free ticket to florida? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
11,285 | CAN U PLEASE GIVE ME THE CUSTOMER SERVICE NUMBER FOR cname- AIRLINES? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,965 | I have a charge on my credit card for $390.60 for ticket number #############. I cannot recall what ticket this is. Can you provide more information about this ticket? | CreditCardInquiry | 0.3 | NEGATIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
5,192 | are you telling me that it will cost me 1000$ to transfer my dead husband miles ?? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
13,419 | Will I lose cname- points if I do not fly on cname- before my points expire? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
5,391 | I selet cname- states for billing address and tells me that is not well i live in houston tx help me please | CreditCardInquiry | 0.3 | NEGATIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
861 | I traveled to South Africa, within South Africa and to Zimbabwe on South African Air #203 commencing Nov 21 from JFK to Johannesburg Following with Flights within South Africa and returning On Dec 2, | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,271 | does the mileage no has to match with the name of the ticket holder | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |