Index
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15.6k
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stringlengths 44
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float64 0.3
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| Topic
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| RSICs
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values | fallback_type
stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|---|---|---|
14,556 | am i suppose to be waiting for you to find the other 2 boarding passes | Other | 0.3 | POSITIVE | 1 | 1 | 1 | General Customer Service | 1 | Low | no fallback |
4,738 | ---- My name is ----------------- Is this my mileage plan number ############ I have for got my pin number can this be replaced. | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
12,290 | Hi, Could you please let me know the status of ------ flight ##### from Tokyo, Japan to San Jose, California, scheduled to depart Tokyo on January 19 and arrive in San Jose on January 19? Has it been | CheckFlightStatus | 0.3 | NEGATIVE | 0 | 0 | 3 | Flight Operations and Status | 1 | Low | no fallback |
10,353 | I would like to know how to upgrade using my Milageplan miles | GeneralInquiry | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
699 | Can I correct a name on a ticket to patch the passport? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,345 | Id like to purchase a ticket and I have a Electronic travel certificate | BookFlight | 0.3 | NEUTRAL | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
11,192 | I cannot check in I only have a travel agent number not one from -- | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,697 | I booked a air ticket for my sister using my cname- mileplus reward mile yesterday morning. But we have not received the confirmation email yet. | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
1,637 | i need to know about military fare prices for one way tickets from San Diego to Austin or San Antonio on 1/27/13 and 1/28/13 | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
7,281 | How do I price a trip for CVG - Houston but returning out of Dallas to CVG? | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,555 | I have miles I need to add. How do I add these miles I already have? Thanks for your help with this matter. --------- | RequestAssistance | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,650 | Can I purchase a ticket with my reward miles for my sister without TRANSFERRING points? | MileageInquiry | 0.375 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
3,582 | ---- I booked the two tickets for for 804 but when l looked at my pay pay bill -it showed a cost of $1198- I bought no insurance can you tell me why this is? | GeneralInquiry | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,292 | does cname- flight direct non stop to Jakarta Indonesia from any where in USA? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,852 | I have an ""electronic travel certificate receipt"", Promotion Code: ######. It was issued 25May12 expires 25May13. Is the expiration date the date we need to start our travel or can it be that we mus | PetTravel | 0.3 | NEGATIVE | 0 | 0 | 8 | Special Services and Assistance | 1 | Low | no fallback |
6,586 | can i use my cname- miles through star alliance to upgrade a ticket on south african airways? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
13,809 | Hey ---- - I have a res for Thurs Jan 3rd from FLL to LAX. # passangers ------ is the sir name. -------------------. I never recived an email with my flight info. | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,854 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
5,233 | I have recently flown cname- on two separate occasions since Dec 2012. I was not aware of this rewards program. Can I get credit for those 2 trips? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
3,764 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
3,305 | How do I make a reservation using the money already in my account | BookFlight | 0.3 | NEUTRAL | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
1,496 | Why am I being charged for baggage when I am a Mileage plan Card holder | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
13,920 | For some reason I am not being allowed to Check in for Flight ### from SF to LAX. It is saying it is for another airline but that is not correct. Confirmation number is ------ | ProvideInformation | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,936 | I made reservations for international travel, on the reservation our middle names are on the ticket, on our passports only our middle initials are there, is this going to be a problem? and if so how d | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,638 | Can I book a ticket from acramento to Austin & get off in Houston? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,995 | What is the cname- terminal in MEX for flights to the US? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,999 | You .didn't answer my question. When you fly using mileage points, does mileage from that flight get added to your account | MileageInquiry | 0.3 | NEGATIVE | 1 | 1 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
664 | so i can see the flights without change my reservation even ? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,972 | I AM ATTEMPTING TO TRANSFER MY MILEAGE BALANCE TO WOUNDED WARRIOR. IT HAS NOT ALLOWED ME TO DO SO. HOW DO I DO THAT THANKS | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
13,546 | Website is not recognizing my confirmation number. --------------------- wanted to change seat assignment, but Can't find booking. | ProvideInformation | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,749 | I have a flight coming up on thursday 2/7/2013 from Colorado Springs to Tampa, returning on 2/12/2013. I have misplaced my flight information and would like for you to email my itinerary, please. My | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
4,414 | We always fly first class. Our lunch on the return trip was cheese, crackers and BEEF JERKEY. Unbelieveable. We travel a lot but if we had a free enterprise with viable competition in the airline m | PetTravel | 0.3 | NEUTRAL | 1 | 1 | 8 | Special Services and Assistance | 1 | Low | no fallback |
12,937 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
5,531 | Is it required to get a travel insurance since it doesn't allow me to complete my transaction? | CreditCardInquiry | 0.3 | POSITIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
5,576 | HI excume i have my passenger receipt, but i dont know which is the specific number confirmation, because i need to change my passage day | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
8,902 | I just bought a ticket for my wife, ----- ------, but can't seem to buy a second ticket for that same flight with my Mileageplan miles. | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
7,527 | I want to delete the title Sister from my cname- Airlines traveler name | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
9,475 | I noticed on your site that there are baggage fee exemptions for military. I am flying from Bahrain to Norfolk, VA for regular vacation (not on orders); can I check two bags and receive the $100 fee | PetTravel | 0.3 | NEGATIVE | 0 | 0 | 8 | Special Services and Assistance | 1 | Low | no fallback |
5,865 | i started to check in but cumputer crashed can i wait and do it at airport | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,261 | i want to check in and print boarding pass for my wife, ------ ------, but the system doesn't show her name under itinerary ------ | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
10,868 | We left an electronic device on --- 1132 cancun to Denver yesterday evening 2-2-13, how may we get it returned | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
6,777 | how can i apply my points to my current flight selection before checkout? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
12,222 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
1,307 | Am I supposed to get a 10,000 mile award because my purchases totaled over 25,000 in 2012 | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
13,689 | Is it possible to reserve seats on the flights that are operated by Air Nippon? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,697 | how do I reduce the size of the information on the zcreen? | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,393 | I can'r seem to put my husbands info in as second traveler in order to complete my reservation | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
10,430 | I was on a flight that had issues and there is a special gift for me. How do I get that? | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,495 | I'm usually automatically added to the upgrade list, but I wasn't when I checked in earlier today | UpgradeRequest | 0.3 | POSITIVE | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
5,593 | Also, I understand that since our plans changed because of a medical emergency, the charge to change the itinerary will be waived, but I don't know what kind of documentation I need to provide. | CreditCardInquiry | 0.3 | POSITIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
10,231 | My baggage has been lost for 32 hours now. I have called the 800# plus have gone online. All I have gotten is ""still tracking"". Will I be compensated for items I have had to purchase and will I receiv | LostAndFound | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
9,722 | Hi- I am planning a trip to Anchorage from West Palm Beach, specifically to see the Iditarod. The flight I wish to take the following three legs (see flight schedule below). Two of the three legs are | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,664 | I need my confirmation number for flight so I can check in online | ProvideInformation | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
5,451 | Will I lose cname- points if I do not fly on cname- before my points expire? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
15,499 | I have since moved and have lost my card! How do I get a new one? | LostAndFound | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
15,528 | hello i am a mileage plan explorer card holder can i get a upgrade seat? | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
3,628 | Hello ----- I bought two round trip tickets to attend my mother | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,932 | I am talking about tomorrows's flight you virtual I don't want to say the words because I'm a lady. the flight you are posting is today's flight that came in long ago. I hope someone pulls the plug | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,340 | I did not receive a new Mileage plan card with my new number- can it be sent to me please? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
13,084 | The $200 certificate to be used for a future flight was ruined because of flooding. Does cname- have a record of the certificates that have been issued to their customers? | PetTravel | 0.3 | NEGATIVE | 0 | 0 | 8 | Special Services and Assistance | 1 | Low | no fallback |
2,694 | miles needed from pdx to hnl . one adult plus 2 kids. | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
11,253 | I have 2 kids and their Mileageplan Accounts are no longer active. Numbers are -------- and --------. Can you check the status of these accoutns? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
9,790 | on this page they bask for old pin i dont no it | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
14,893 | 2000 miles for 35 ( that is half of the 75 ) | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
10,922 | How do I search for an international airline ticket that includes STAR Alliances partners - where do I check that option on www.cname-.com reservations? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
10,818 | How many mileage points do I need to travel from Chicago to Orlando, Fl? | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
5,916 | how much is my luggage fee when book my flight under my mileage plan account? | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
3,158 | where is lost and found office at DIA? iCloud shows my phone at DIA, I think at/near cname- offices | LostAndFound | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
11,507 | I am booking a cname-/Cont. flight on a discount program...Can I use my mileage points to upgrade on this? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
9,915 | nonstop quoted at $975 for entire trip retunr flight quoted at $1,400 | CancelFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
13,472 | I just changed my reservation and get miles refunded, when these refunded mile can be back to my account. thank | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
6,669 | i need 2 tickets from shanghai china to columbus ohio on the 27th ,i have enough miles for 1 and i want to buy another ticket so we can sit togeather,can you help me? | RequestAssistance | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,060 | Will I lose cname- points if I do not fly on cname- before my points expire? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,637 | why doesn't my reservation for an upcoming flight show up on my mobile ap for the iphone 5? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,243 | do you offer bereavement fares from LAX to SLC, departing tomorrow (2/3) and arriving back Wednesday (2/6?) | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,679 | Does cname- fly direct from the New York area to St. Thomas in the Virgin Islands? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
6,893 | I am trying to check in my baggage. I have one bag I am checking and an infant car seat. It won't allow me to pay the $25 for by luggage why is that? | BaggageClaim | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
6,375 | but i don't longer have access to the primary account e-mail anymore | AccountAccess | 0.3 | POSITIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
7,575 | How much would it be to upgrade our seats to First class all the way through our itinerary? Either in miles or dollars? | UpgradeRequest | 0.3 | NEUTRAL | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
14,821 | I had a flight booked on cname-. There was a blizzard and my flight was cancelled. The cname- Airline Rep on the phone said I would be issued a full refund in the form of a voucher. I have not recei | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
1,758 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
6,020 | Hello, We heve a fligt from Brussels to Memphis and back from Miami to Brussels? Is it possible to change te rerourflight changed so that we cant return from Memphis. Our nam: -------------------.. | ChangeFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
12,384 | I want to buy 3 tickets to Europe using my miles but only have enough to buy 2 tickets. I want to buy the third ticket with $ but want to make sure I can get the same flights. How can I go about doi | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
5,117 | can I make a reservation in another person's name with an electronic certificate | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
8,756 | I filled out this page and nothing happened. I still don;t have a password or PIN number. | AccountAccess | 0.3 | NEGATIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
7,409 | can i make reservations over the phone i am having trouble doing it online | BookFlight | 0.3 | NEUTRAL | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
2,791 | my flight is #### with alaska airlines, how do I check in? | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
864 | Need to request refund on seat upgrade for a flight i never took | UpgradeRequest | 0.3 | NEGATIVE | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
7,859 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
1,485 | is $456 the round trip fare (as requested in my search) or only the flight from SFO to tucson | Other | 0.3 | NEGATIVE | 1 | 1 | 1 | General Customer Service | 1 | Low | no fallback |
7,036 | I saw a 3:56 flight nonstop from IAH to DCA and now it is not showing it. | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,722 | Does cname- airlines have tv's for flights to Ireland? My husband and I are going there on April 11, 2013 and have already booked our flight and we are curious if there are tv's on the flight. | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
5,978 | if my ID is expired, does it still work to fly if I buy a ticket online | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
5,135 | hi, my ########. need to fly outon 20jan from del rather than 23jan. is it possible/ | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
207 | I would like to use my earned mileage for one of these tickets | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,489 | i would like to change the date of flight, will it cost anything? | ChangeFlight | 0.3 | NEUTRAL | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
6,939 | Website is not recognizing my confirmation number. ------ ------ ------- wanted to change seat assignment, but Can't find booking. | ProvideInformation | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
9,063 | I selected 21G for my reservation, and when I checked out, it did not show my change. | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,686 | when I click on select in awards travel it gives me an error message | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
6,911 | I was double-charged for baggage. My husband paid for one piece of baagage online with his cname- credit card, and it is showing up on his credit card account. Wen I got got to the airport, I was to | CreditCardInquiry | 0.3 | NEGATIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |