ID
int64 3.55M
99.8M
| Resume_str
stringlengths 21
38.8k
| Resume_html
stringlengths 1.13k
62k
| Category
stringclasses 24
values |
|---|---|---|---|
65,237,556 | MARKETING COORDINATOR Professional Profile Results-oriented Marketing proffesional who drives company growth through creative and innovative marketing strategies. Qualifications Tactical Planning Marketing and sales specialist Retail Marketing Organized and efficient Advanced computer proficiency (both PC and Mac) Customer Relationship Management (CRM) Excellent communication skills Goal-oriented Business negotiation Inspiring team leader Bilingual in English - Spanish Financial reporting Effective team player Creative Experience Marketing Coordinator Jul 2012 to Apr 2016 Company Name － City , State Taco Palenque 18 locations (10 cities) Laredo, Cotulla, San Antonio, New Braunfels, Houston, Mission, Edinburg, McAllen, Weslaco and Brownsville. Palenque Grill 5 locations (3 cities) Laredo, McAllen and San Antonio. Pollo Palenque 5 locations (2 cities) Laredo and McAllen. Managed, developed and improved the schools food courts projetc for Taco Palenque branch. Image change for Taco Palenque's branch fleet. Customer Relations Management. Creative producer of concepts and scripst for TV and radio advertising for all branches: Taco Palenque, Pollo Palenque, Palenque Grill and Tensai Sushi. Conceptual Image Creative for al branches. Web content and design development for Taco Palenque, Palenque Grill and Pollo Palenque. New product launching campaigns creative. Consumer trends analysis. Succesfully exceeded sales and transactions goals in different LTO's through marketing campaigns with Taco Palenque. Improved same store sales by increasing ticket avg and transactions through strategic marketing programs. Lead aditional sales by reaching new and specific target markets. Coordination of campaigns, special events and pricing with franchisees. Financial analysis, reporting and tracking of all promos and special sales for Taco Palenque branch. Taco Palenque's and Palenque Grill's menu analysis and engineering for redisigning. Drive-thru impovement project initiative and development. Store opening event coordination. Official Voice-over talent for Taco Palenque and Palenque Grill. Marketing Campaign Manager Oct 2010 to Dec 2010 Company Name － City , State Created, organized and executed "Un dia de tu salario" Regional Marketing campaign (4 cities), implementing creative adds, public speechs, media management and working in conjunction with other organizations, reaching and exceeding the collect amount goal. Public Relations Coordinator Mar 2010 to Jun 2010 Company Name － City , State Sales team leader. (team of five) Client relations supervisor. Customer database management. Public Relations Advisor Jan 2010 to Mar 2010 Company Name － City , State Customer service associate. Client relations. Client database management. Direct sales. Logistics Coordinator Sep 2008 to Oct 2009 Company Name － City , State Organization and development of the first international rally promoting gender equality, where the youth of both Laredos participated. Coordination of all the events and projects of the institute. Digital engagement supervisor. Auditor Apr 2006 to Jun 2006 Company Name － City , State In charge of the entire hotel opperation during the night shift. Reconciling all hotel cashier transactions. Reviewing, organizing and compiling management reports on a timely basis. Ensuring the accuracy of guest billings. Communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Front Desk Sep 2005 to Apr 2006 Company Name － City , State Check-ins and check-outs of walk-ins. Making online and call reservations for customers. Dealing with all the customer related needs and issues. Maintain guest history files on all guests. Issue safe deposit boxes to guests and ensure security of key. Resolve discrepancies on the room status report with Housekeeping. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Owner Jan 2005 to Jan 2012 Company Name － City , State
Buy-sell cars, trucks, motorcycles, heavy machinery, among others, I
have my DEALER credential,
with which I have access to most U.S. auctions, we
buy in different
places as in
the states of Georgia, Florida, Oklahoma, among others, in addition to this we provide import-export services and shipping of both goods and vehicles.
Education BBA , Marketing and Advertising 2010 Centro de Estudios Superiores Royal － City , State , Mexico Graduated First in Class of 2006-2010 for Academic Achievement. President of the Alumni Society. Period: 2008-2009. Student government representative. Period: 2008-2010. Founder
and Secretary of the Royal College Lions Club. Period: 2008-2010. High School Diploma 2005 Instituto Anglo Español de Nuevo Laredo － City , State , Mexico Personal Information Place of Birth: Tampico Tamaulipas Date of Birth: Frebruary 6th, 1988 Present Resident in Nuevo Laredo Tamaulipas, Mexico. Sex: Male Status: Single Hobbies: Outdoor Sports, running, hunting and fishing. Interests Marketing Business Development Advertising Sales Management Public Relations Corporate Negociations Administration Training
“Information
Management”.
“The best service”.
Both awarded by: Hotel Hilton Garden Inn Nuevo Laredo "How to talk and express properly in public" Presented by: Centro Educativo y de Expresion Oral (CEEO) Skills Microsoft Office programs proficiency. Tableau Marketing Software. Basic knowledge of Photoshop. Public speaker. Voice-over talent. Additional Information
Participation
in the forum "Youth Proposal” Proposal: “Creation of the
Municipal Institute of Culture" (Winner) Organized
by: Fundación Colosio AC Nuevo Laredo
Logistics
Support Hug Ceremony. Organized by: Washington's
Birthday Celebration Association (WBCA)
Logistics
Support in the Anheuser Bush Parade. Organized by:
Washington's Birthday Celebration Association (WBCA)
Logistics
Coordination Mexican Night: A Presentation of Mr. & Mrs. International. Organized by: LULAC
Council # 12. Binational
Affairs Logistics Support for the Regional Municipality. Assistant Director: Mr. Gerardo Lozano Rendón Logistics
Support to the Regional Municipality. Organization:
Presidential Logistics | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME807578720" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_807578720_1_524738495" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="807578720FNAM1"> </span> <span> </span> <span class="field" id="807578720LNAM1"> MARKETING COORDINATOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM807578722" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM807578722"> Professional Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807578722_1_524738497" style="padding-top:0px;"> <div class="field singlecolumn" id="807578722FRFM1"> <div> Results-oriented Marketing proffesional who drives company growth through creative and innovative marketing strategies. <br/> </div> </div> </div> </div> <div class="section" id="SECTION_HILT807578723" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT807578723"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807578723_1_524738498" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="807578723SKC11"> <ul> <li class=""> Tactical Planning</li> <li class=""> <span class=""> Marketing and sales specialist </span> <br/> </li> <li class=""> Retail Marketing</li> <li class=""> <span class=""> Organized and efficient </span> <br/> </li> <li class=""> <span class=""> Advanced computer proficiency (both PC and Mac) </span> <br/> </li> <li class=""> Customer Relationship Management (CRM)</li> </ul> </td> <td class="field twocol_2" id="807578723SKC21"> <ul> <li class=""> Excellent communication skills</li> <li class=""> Goal-oriented</li> <li class=""> Business negotiation</li> <li class=""> <font class=""> Inspiring team leader </font> </li> <li class=""> Bilingual in <font color="#0000ff"> English - Spanish</font> </li> <li class=""> Financial reporting</li> <li class=""> <span class=""> Effective team player</span> </li> <li class=""> <span class=""> Creative</span> </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR807578724" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR807578724"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807578724_1_524738499" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807578724JTIT1"> Marketing Coordinator</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="807578724JSTD1"> Jul 2012</span> <span> to </span> <span class="jobdates" format="%b %Y" id="807578724EDDT1"> Apr 2016</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807578724COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807578724JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807578724JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="807578724JDES1" itemprop="description"> <div> Taco Palenque 18 locations (10 cities)</div> <div> Laredo, Cotulla, San Antonio, New Braunfels, Houston, Mission, Edinburg, McAllen, Weslaco and Brownsville.</div> <div> </div> <div> Palenque Grill 5 locations (3 cities)</div> <div> Laredo, McAllen and San Antonio.</div> <div> </div> <div> Pollo Palenque 5 locations (2 cities) </div> <div> Laredo and McAllen. </div> <div> </div> <div> Managed, developed and improved the schools food courts projetc for Taco Palenque branch.</div> <div> Image change for Taco Palenque's branch fleet.</div> <div> Customer Relations Management.</div> <div> Creative producer of concepts and scripst for TV and radio advertising for all branches: Taco Palenque, Pollo Palenque, Palenque Grill and Tensai Sushi.</div> <div> Conceptual Image Creative for al branches.</div> <div> Web content and design development for Taco Palenque, Palenque Grill and Pollo Palenque.</div> <div> New product launching campaigns creative.</div> <div> Consumer trends analysis.</div> <div> Succesfully exceeded sales and transactions goals in different LTO's through marketing campaigns with Taco Palenque.</div> <div> Improved same store sales by increasing ticket avg and transactions through strategic marketing programs.</div> <div> Lead aditional sales by reaching new and specific target markets.</div> <div> Coordination of campaigns, special events and pricing with franchisees.</div> <div> Financial analysis, reporting and tracking of all promos and special sales for Taco Palenque branch.</div> <div> Taco Palenque's and Palenque Grill's menu analysis and engineering for redisigning.</div> <div> Drive-thru impovement project initiative and development.</div> <div> Store opening event coordination.</div> <div> Official Voice-over talent for Taco Palenque and Palenque Grill.</div> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807578724_2_524738500" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807578724JTIT2"> Marketing Campaign Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="807578724JSTD2"> Oct 2010</span> <span> to </span> <span class="jobdates" format="%b %Y" id="807578724EDDT2"> Dec 2010</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807578724COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807578724JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807578724JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="807578724JDES2" itemprop="description"> <span class=""> Created, organized and executed "Un dia de tu salario" Regional Marketing campaign (4 cities), implementing creative adds, public speechs, media management and working in conjunction with other organizations, reaching and exceeding the collect amount goal.</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807578724_3_524738501" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807578724JTIT3"> Public Relations Coordinator</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="807578724JSTD3"> Mar 2010</span> <span> to </span> <span class="jobdates" format="%b %Y" id="807578724EDDT3"> Jun 2010</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807578724COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807578724JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807578724JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="807578724JDES3" itemprop="description"> <div> Sales team leader. (team of five)</div> <div> Client relations supervisor.</div> <div> Customer database management.</div> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807578724_4_524738502" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807578724JTIT4"> Public Relations Advisor</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="807578724JSTD4"> Jan 2010</span> <span> to </span> <span class="jobdates" format="%b %Y" id="807578724EDDT4"> Mar 2010</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807578724COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807578724JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807578724JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="807578724JDES4" itemprop="description"> <div> Customer service associate.</div> <div> Client relations.</div> <div> Client database management.</div> <div> Direct sales.</div> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807578724_5_524738503" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807578724JTIT5"> Logistics Coordinator</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="807578724JSTD5"> Sep 2008</span> <span> to </span> <span class="jobdates" format="%b %Y" id="807578724EDDT5"> Oct 2009</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807578724COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807578724JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807578724JSTA5" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="807578724JDES5" itemprop="description"> <div> Organization and development of the first international rally promoting gender equality, where the youth of both Laredos participated.</div> <div> Coordination of all the events and projects of the institute.</div> <div> Digital engagement supervisor.</div> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807578724_6_524738505" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807578724JTIT6"> Auditor</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="807578724JSTD6"> Apr 2006</span> <span> to </span> <span class="jobdates" format="%b %Y" id="807578724EDDT6"> Jun 2006</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807578724COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807578724JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807578724JSTA6" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="807578724JDES6" itemprop="description"> <div> In charge of the entire hotel opperation during the night shift. </div> <div> Reconciling all hotel cashier transactions.</div> <div> Reviewing, organizing and compiling management reports on a timely basis.</div> <div> Ensuring the accuracy of guest billings.</div> <div> Communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.</div> <div> <br/> </div> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807578724_7_524738506" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807578724JTIT7"> Front Desk</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="807578724JSTD7"> Sep 2005</span> <span> to </span> <span class="jobdates" format="%b %Y" id="807578724EDDT7"> Apr 2006</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807578724COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807578724JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807578724JSTA7" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="807578724JDES7" itemprop="description"> <div> Check-ins and check-outs of walk-ins.</div> <div> Making online and call reservations for customers.</div> <div> Dealing with all the customer related needs and issues.</div> <div> Maintain guest history files on all guests.</div> <div> Issue safe deposit boxes to guests and ensure security of key.</div> <div> Resolve discrepancies on the room status report with Housekeeping.</div> <div> Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.</div> <div> </div> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807578724_8_524738507" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807578724JTIT8"> Owner</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="807578724JSTD8"> Jan 2005</span> <span> to </span> <span class="jobdates" format="%b %Y" id="807578724EDDT8"> Jan 2012</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807578724COMP8" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807578724JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807578724JSTA8" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="807578724JDES8" itemprop="description"> <div>
Buy-sell cars, trucks, motorcycles, heavy machinery, among others, I
have my DEALER credential,
with which I have access to most U.S. auctions, we
buy in different
places as in
the states of Georgia, Florida, Oklahoma, among others, in addition to this we provide import-export services and shipping of both goods and vehicles.
<br/> </div> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC807578726" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC807578726"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807578726_1_524738508" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="807578726DGRE1" itemprop="name"> BBA</span> <span> , </span> <span class="programline" id="807578726STUY1"> Marketing and Advertising</span> <span class="datesWrapper"> <span class="jobdates" id="807578726GRYR1"> 2010</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="807578726SCHO1" itemprop="name"> Centro de Estudios Superiores Royal</span> <span> － </span> <span class="joblocation jobcity" id="807578726SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="807578726SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="807578726SCNT1"> Mexico</span> </span> <span class="field" id="807578726FRFM1"> <div> Graduated First in Class of 2006-2010 for Academic Achievement. </div> <div> President of the Alumni Society. Period: 2008-2009. </div> <div> Student government representative. Period: 2008-2010. </div> <div> <span class=""> </span> Founder
and Secretary of the Royal College Lions Club. Period: 2008-2010. </div> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807578726_2_524738509" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="807578726DGRE2" itemprop="name"> High School Diploma</span> <span class="programline" id="807578726STUY2"> </span> <span class="datesWrapper"> <span class="jobdates" id="807578726GRYR2"> 2005</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="807578726SCHO2" itemprop="name"> Instituto Anglo Español de Nuevo Laredo</span> <span> － </span> <span class="joblocation jobcity" id="807578726SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="807578726SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="807578726SCNT2"> Mexico</span> </span> <span class="field" id="807578726FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_PRIN807578727" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_PRIN807578727"> Personal Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807578727_1_524738510" style="padding-top:0px;"> <div class="field singlecolumn" id="807578727FRFM1"> <span class=""> </span> <ul> <li class=""> Place of Birth: Tampico Tamaulipas<span class="Apple-tab-span" style="white-space:pre"> </span> </li> <li class=""> Date of Birth: Frebruary 6th, 1988<span class="Apple-tab-span" style="white-space:pre"> </span> </li> <li class=""> Present Resident in Nuevo Laredo Tamaulipas, Mexico.</li> <li class=""> Sex: Male</li> <li class=""> Status: Single</li> <li class=""> Hobbies: Outdoor Sports, running, hunting and fishing.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_INTR807578728" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_INTR807578728"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807578728_1_524738511" style="padding-top:0px;"> <div class="field singlecolumn" id="807578728FRFM1"> <div> Marketing</div> <div> Business Development</div> <div> Advertising</div> <div> Sales</div> <div> Management</div> <div> Public Relations</div> <div> Corporate Negociations</div> <div> Administration</div> <div> <br/> </div> </div> </div> </div> <div class="section" id="SECTION_LANG807578729" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_LANG807578729"> Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807578729_1_524738512" style="padding-top:0px;"> <div class="field singlecolumn" id="807578729FRFM1"> <div>
“Information
Management”.</div> <div>
“The best service”.
</div> <div> Both awarded by: Hotel Hilton Garden Inn Nuevo Laredo</div> <div> </div> <div> "How to talk and express properly in public"</div> <div> Presented by: Centro Educativo y de Expresion Oral (CEEO) </div> </div> </div> </div> <div class="section" id="SECTION_SKLL807578730" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL807578730"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807578730_1_524738513" style="padding-top:0px;"> <div class="field singlecolumn" id="807578730FRFM1"> <div> Microsoft Office programs proficiency.</div> <div> Tableau Marketing Software.<br/> </div> <div> Basic knowledge of Photoshop.</div> <div> Public speaker.</div> <div> Voice-over talent.</div> </div> </div> </div> <div class="section" id="SECTION_ADDI807578731" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ADDI807578731"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807578731_1_524738514" style="padding-top:0px;"> <div class="field singlecolumn" id="807578731FRFM1"> <div>
Participation
in the forum "Youth Proposal”</div> <div> Proposal: “Creation of the
Municipal Institute of Culture" (Winner)</div> <div> Organized
by: Fundación Colosio AC Nuevo Laredo
</div> <div> </div> <div> Logistics
Support Hug Ceremony.</div> <div> Organized by: Washington's
Birthday Celebration Association (WBCA)
</div> <div> </div> <div> Logistics
Support in the Anheuser Bush Parade.</div> <div> Organized by:
Washington's Birthday Celebration Association (WBCA)
</div> <div> </div> <div> Logistics
Coordination Mexican Night: A Presentation of Mr. & Mrs. International.</div> <div> Organized by: LULAC
Council # 12. </div> <div> </div> <div> Binational
Affairs Logistics Support for the Regional Municipality.</div> <div> Assistant Director: Mr. Gerardo Lozano Rendón</div> <div> </div> <div> Logistics
Support to the Regional Municipality.</div> <div> Organization:
Presidential Logistics </div> </div> </div> </div> </div> | PUBLIC-RELATIONS |
75,329,822 | PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT Summary Public Relations Manager with strong communications, event planning, media relations and social media experience within consumer brands. Solid experience establishing excellent media contacts within the beauty, fashion, and technology industries. Strong project management skills with ability to execute projects effectively and efficiently. Served as brand representative for English/Spanish speaking TV segments both nationally & regionally; appeared regularly on Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings and Miami LIVE. Accomplishments Experience Public Relations/Social Media Management 07/2014 to Current Company Name Public Relations and Social Media Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA & Hispanic), beauty and fashion, B2B, parenting, sports, natural wellness and spirits. Executing brand awareness programs through consistent marketing efforts, product campaign events and launches. Social Media Management. Public Relations and Social Media Manager 11/2012 to 06/2014 Company Name Responsible for the execution & management of strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing and social media campaigns. Managed online and print advertising budgets up to 1M Identified customer needs through market research and analysis.Defined project and company vision, strategies and tactics.Oversaw an average of [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members on corporate communications practices.Developed corporate communications strategies and programs, including project timelines.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Estimated project costs and monitored budgets.Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches. Public Relations/Social Media Manager 01/2009 to 06/2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Public Relations Assistant Manager 01/2006 to 01/2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appointments, and responsible for all sample trafficking Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing June 2005 Berkeley College Marketing Skills | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME675274421" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_675274421_1_438890668" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="675274421FNAM1"> </span> <span> </span> <span class="field lName" id="675274421LNAM1"> PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT</span> </div> </div> </div> <div class="section" id="SECTION_SUMM675274423" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM675274423"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_675274423_1_438890676" style="padding-top:0px;"> <div class="field singlecolumn" id="675274423FRFM1"> Public Relations Manager with strong communications, event planning, media relations and social media experience within consumer brands. Solid experience establishing excellent media contacts within the beauty, fashion, and technology industries. Strong project management skills with ability to execute projects effectively and efficiently. Served as brand representative for English/Spanish speaking TV segments both nationally & regionally; appeared regularly on Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings and Miami LIVE.</div> </div> </div> <div class="section" id="SECTION_ACCM675274425" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM675274425"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_675274425_1_438895412" style="padding-top:0px;"> <div class="field singlecolumn" id="675274425FRFM1"> </div> </div> </div> <div class="section" id="SECTION_EXPR675274426" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR675274426"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_675274426_1_438890670" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="675274426JTIT1"> Public Relations/Social Media Management </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="675274426JSTD1"> 07/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="675274426EDDT1"> Current</span> </span> </span> <span class="paddedline"> <span class="companyname" id="675274426COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline"> <span class="jobline" id="675274426JDES1" itemprop="description"> <ul> <li> Public Relations and Social Media Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA & Hispanic), beauty and fashion, B2B, parenting, sports, natural wellness and spirits.</li> <li> Executing brand awareness programs through consistent marketing efforts, product campaign events and launches.</li> <li> Social Media Management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_675274426_2_438890672" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="675274426JTIT2"> Public Relations and Social Media Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="675274426JSTD2"> 11/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="675274426EDDT2"> 06/2014</span> </span> </span> <span class="paddedline"> <span class="companyname" id="675274426COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline"> <span class="jobline" id="675274426JDES2" itemprop="description"> <ul> <li> Responsible for the execution & management of strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing and social media campaigns.</li> <li> Managed online and print advertising budgets up to 1M</li> <li> Identified customer needs through market research and analysis.Defined project and company vision, strategies and tactics.Oversaw an average of [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members on corporate communications practices.Developed corporate communications strategies and programs, including project timelines.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Estimated project costs and monitored budgets.Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events.</li> <li> Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press.</li> <li> Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency Formalized social media strategies that grew fan base and engaged followers.</li> <li> Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed.</li> <li> Spearheaded media tours during device launches.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_675274426_3_438890673" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="675274426JTIT3"> Public Relations/Social Media Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="675274426JSTD3"> 01/2009</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="675274426EDDT3"> 06/2012</span> </span> </span> <span class="paddedline"> <span class="companyname" id="675274426COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline"> <span class="jobline" id="675274426JDES3" itemprop="description"> <ul> <li> Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012.</li> <li> Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns.</li> <li> Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales).</li> <li> Oversaw PR agency team of seven.</li> <li> Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012.</li> <li> Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada.</li> <li> Led external PR agency on tracking editorial coverage and analyzing trends.</li> <li> Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category.</li> <li> Managed and organize all media events to introduce new products to the press.</li> <li> Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_675274426_4_438890674" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="675274426JTIT4"> Public Relations Assistant Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="675274426JSTD4"> 01/2006</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="675274426EDDT4"> 01/2009</span> </span> </span> <span class="paddedline"> <span class="companyname" id="675274426COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline"> <span class="jobline" id="675274426JDES4" itemprop="description"> <ul> <li> Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases.</li> <li> Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes.</li> <li> Maintained all media relationships, coordinated editor appointments, and responsible for all sample trafficking Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC675274427" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC675274427"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_675274427_1_438890675" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="675274427DGRE1" itemprop="name"> B.A</span> <span> : </span> <span class="programline" id="675274427STUY1"> Marketing</span> <span class="datesWrapper"> <span class="jobdates" id="675274427GRYR1"> June 2005</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="675274427SCHO1" itemprop="name"> Berkeley College</span> </span> <span class="paddedline"> <span class="field" id="675274427FRFM1"> Marketing</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL675274428" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL675274428"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_675274428_1_438890678" style="padding-top:0px;"> <div class="field singlecolumn" id="675274428FRFM1"> </div> </div> </div> </div> | PUBLIC-RELATIONS |
11,624,880 | COMMUNICATIONS COORDINATOR Summary Creative and highly-motivated Communications and Marketing professional with experience creating engaging and interesting work that achieves results. Highlights Adobe Photoshop, InDesign, Illustrator, Experience with mobile applications, Microsoft Office Suite Constant Contact and Mailchimp Etapestry Accomplishments 2015 Folio Magazine: Eddie Award Finalist - Association / Non-Profit (B-to-B) – Single Article – Less than 6 Issues [VPP Participants' Association's magazine—The Leader] Raised circulation of organization's magazine in one year by more than 2,500 issues (VPP Participants' Association) Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. (Susquehanna Life Magazine) Work History Company Name Experience Communications Coordinator 10/2014 to Current Company Name City , State Authored articles on featured topics, current events and human interest stories that stimulated interest to increase readership of the organization's magazine; increased circulation by more than 2,000. Managed content and designed the layout and look of the company's conference mobile app Created webpage copy for newly designed website Wrote Ran the company's Facebook and Twitter Accounts. Communications and Editorial Assistant 05/2014 to 09/2014 Company Name City , State Created event listings, media lists and press releases for the magazine. Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. Customer relations on phone and in the office. Communications Intern 05/2013 to 08/2013 Company Name City , State Created various forms of communication pieces including a survey, press release, newsletter articles, event invitation, spreadsheets of competing organizations, etc. Created several web pages for company and improved the layout and organization of company's website. Server and Host 02/2011 to 08/2011 Company Name City , State Strengthened customer base and close relationships with patrons of restaurant. Provided prompt service while taking orders, serving food and closing the check. Helped clean and organize kitchen and restaurant. Helped set up and serve parties and events of more than 100 people. Experience and knowledge in fine dining. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with client throughout the semester to discuss their needs for strategic communications. Created various forms of public relations writing assignments for clientincluding pitch letters, news releases, fliers, fact sheets, feature stories, media lists, and created script for public service announcement. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with head of Elon University Health and Human Performance department to create strategic communications for client. Created focus group questions, survey, and completed focus group with Elon students to measure students' beliefs and opinions about the department of Health/Human Performance. Created report of the research and presented findings of research to Department of Health/Human Performance. Education Bachelor of Arts : Strategic Communications May 2014 Elon University City , State GPA: GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014
Inducted into National Communications Association, Lambda Pi Eta
Inducted into National Social Science Honor Society, Pi Gamma Mu
Inducted into the International Sociology Honor Society, Alpha Kappa Delta Strategic Communications GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Interests Member of Public Relations Student Society of America - "1000 Thanks" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Relevant Coursework: Communications in a Global Age, Media Writing, Strategic Campaigns, Health Communications, Public Relations & Civic Responsibility, Digital Media Convergence, Strategic Writing, Communication Research, Corporate Publishing, Capstone in Communications, Advertising in Society, Intro to Marketing Additional Information Past Extracurricular Activities: Member of Public Relations Student Society of America - "1000 Thanks" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Skills Adobe Photoshop,Illustrator, InDesign Experience with Cvent Crowdcompass' mobile application software Microsoft Office Constant Contact, Mailchimp | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME670455103" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_670455103_1_435912808" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="670455103FNAM1"> </span> <span> </span> <span class="field lName" id="670455103LNAM1"> COMMUNICATIONS COORDINATOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM670455105" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM670455105"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_670455105_1_435920154" style="padding-top:0px;"> <div class="field singlecolumn" id="670455105FRFM1"> <p align="LEFT"> Creative and highly-motivated Communications and Marketing professional with experience creating engaging and interesting work that achieves results.</p> </div> </div> </div> <div class="section" id="SECTION_HILT670455106" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT670455106"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_670455106_1_435912819" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="670455106SKC11"> <ul> <li> Adobe Photoshop, InDesign, Illustrator, </li> <li> Experience with mobile applications, </li> <li> Microsoft Office Suite</li> </ul> <br/> </td> <td class="field twocol_2" id="670455106SKC21"> <ul> <li> Constant Contact and Mailchimp</li> <li> Etapestry</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM670455330" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM670455330"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_670455330_1_435917223" style="padding-top:0px;"> <div class="field singlecolumn" id="670455330FRFM1"> <ul> <li> <span target="_blank"> 2015 Folio Magazine: Eddie Award Finalist</span> <font color="#000000"> - Association / Non-Profit (B-to-B) – Single Article – Less than 6 Issues <i> [VPP Participants' Association's magazine—The Leader]</i> </font> </li> <li> Raised circulation of organization's magazine in one year by more than 2,500 issues (VPP Participants' Association)</li> <li> Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. (Susquehanna Life Magazine)</li> </ul> </div> </div> </div> <div class="section" id="SECTION_WRKH670455110" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH670455110"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_670455110_1_435912816" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="670455110COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="670455110JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="670455110JSTA1" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobline" id="670455110JDES1" itemprop="description"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EXPR670455107" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR670455107"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_670455107_1_435912810" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="670455107JTIT1"> Communications Coordinator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="670455107JSTD1"> 10/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="670455107EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="670455107COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="670455107JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="670455107JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="670455107JDES1" itemprop="description"> <ul> <li> Authored articles on featured topics, current events and human interest stories that stimulated interest to increase readership of the organization's magazine; increased circulation by more than 2,000.</li> <li> Managed content and designed the layout and look of the company's conference mobile app Created webpage copy for newly designed website Wrote Ran the company's Facebook and Twitter Accounts.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_670455107_2_435912811" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="670455107JTIT2"> Communications and Editorial Assistant</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="670455107JSTD2"> 05/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="670455107EDDT2"> 09/2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="670455107COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="670455107JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="670455107JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="670455107JDES2" itemprop="description"> <ul> <li> Created event listings, media lists and press releases for the magazine.</li> <li> Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000.</li> <li> Customer relations on phone and in the office.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_670455107_3_435912812" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="670455107JTIT3"> Communications Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="670455107JSTD3"> 05/2013</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="670455107EDDT3"> 08/2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="670455107COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="670455107JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="670455107JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="670455107JDES3" itemprop="description"> <ul> <li> Created various forms of communication pieces including a survey, press release, newsletter articles, event invitation, spreadsheets of competing organizations, etc.</li> <li> Created several web pages for company and improved the layout and organization of company's website.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_670455107_4_435912813" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="670455107JTIT4"> Server and Host</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="670455107JSTD4"> 02/2011</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="670455107EDDT4"> 08/2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="670455107COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="670455107JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="670455107JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="670455107JDES4" itemprop="description"> <ul> <li> Strengthened customer base and close relationships with patrons of restaurant.</li> <li> Provided prompt service while taking orders, serving food and closing the check.</li> <li> Helped clean and organize kitchen and restaurant.</li> <li> Helped set up and serve parties and events of more than 100 people.</li> <li> Experience and knowledge in fine dining.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_670455107_5_435912814" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="670455107JTIT5"> Public Relations Volunteer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="670455107JSTD5"> 09/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="670455107EDDT5"> 12/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="670455107COMP5" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="670455107JCIT5" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="670455107JSTA5" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="670455107JDES5" itemprop="description"> <ul> <li> Met with client throughout the semester to discuss their needs for strategic communications.</li> <li> Created various forms of public relations writing assignments for clientincluding pitch letters, news releases, fliers, fact sheets, feature stories, media lists, and created script for public service announcement.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_670455107_6_435912815" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="670455107JTIT6"> Public Relations Volunteer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="670455107JSTD6"> 09/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="670455107EDDT6"> 12/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="670455107COMP6" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="670455107JCIT6" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="670455107JSTA6" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="670455107JDES6" itemprop="description"> <ul> <li> Met with head of Elon University Health and Human Performance department to create strategic communications for client.</li> <li> Created focus group questions, survey, and completed focus group with Elon students to measure students' beliefs and opinions about the department of Health/Human Performance.</li> <li> Created report of the research and presented findings of research to Department of Health/Human Performance.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC670455108" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC670455108"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_670455108_1_435912817" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="670455108DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="670455108STUY1"> Strategic Communications</span> <span class="datesWrapper"> <span class="jobdates" id="670455108GRYR1"> May 2014</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="670455108SCHO1" itemprop="name"> Elon University</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="670455108SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="670455108SSTA1"> State</span> <span class="joblocation eduCountry" id="670455108SCNT1"> </span> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="670455108GRPA1"> GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014
Inducted into National Communications Association, Lambda Pi Eta
Inducted into National Social Science Honor Society, Pi Gamma Mu
Inducted into the International Sociology Honor Society, Alpha Kappa Delta</span> </span> <span class="paddedline"> <span class="field" id="670455108FRFM1"> <p align="LEFT"> Strategic Communications GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014</p> <br/> <p align="LEFT"> Inducted into National Communications Association, Lambda Pi Eta</p> <br/> <p align="LEFT"> Inducted into National Social Science Honor Society, Pi Gamma Mu</p> <br/> <p align="LEFT"> Inducted into the International Sociology Honor Society, Alpha Kappa Delta</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR670455111" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR670455111"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_670455111_1_435912818" style="padding-top:0px;"> <div class="field singlecolumn" id="670455111FRFM1"> Member of Public Relations Student Society of America - "1000 Thanks" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Relevant Coursework: Communications in a Global Age, Media Writing, Strategic Campaigns, Health Communications, Public Relations & Civic Responsibility, Digital Media Convergence, Strategic Writing, Communication Research, Corporate Publishing, Capstone in Communications, Advertising in Society, Intro to Marketing </div> </div> </div> <div class="section" id="SECTION_ADDI670455113" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI670455113"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_670455113_1_435912821" style="padding-top:0px;"> <div class="field singlecolumn" id="670455113FRFM1"> <ul> <li> Past Extracurricular Activities: Member of Public Relations Student Society of America - "1000 Thanks" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. </li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL670455112" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL670455112"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_670455112_1_435912820" style="padding-top:0px;"> <div class="field singlecolumn" id="670455112FRFM1"> <p align="LEFT"> Adobe Photoshop,Illustrator, InDesign</p> <p align="LEFT"> Experience with Cvent Crowdcompass' mobile application software</p> <p align="LEFT"> Microsoft Office </p> <p align="LEFT"> Constant Contact, Mailchimp</p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
31,211,074 | CITY CARRIER ASSISTANT Professional Summary A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details. Professional Experience September 2014 to Current Company Name City , State City Carrier Assistant Established long-term customer relationships through prompt and courteous service. Operated motor vehicles in a safe and efficient manner. Met and surpassed productivity targets and quality standards. Obtained signatures needed to complete and process all paperwork in a timely manner. Handled merchandise in accordance with product handling standards. Loaded and unloaded merchandise at stores and vendor locations.. January 2014 to Current Company Name City , State Event Ambassador Developed professional and sustainable relationships with adult and youth clients. Promoted events before, during and after its scheduled timeframe. Attended client events and assisted with setup, cleanup and presentations. Remained engaged with clients and event attendees to assist with any questions or concerns. Applied counseling, crisis management and/or protective services when needed. October 2013 to December 2013 Company Name City , State Stock Clerk Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. May 2012 to August 2012 Company Name City , State Sales Assistant/ Cashier Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation. Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will. Replenished floor stock and processed shipments to ensure product availability for customers. May 2009 to August 2011 Company Name City , State Stock Clerk Displayed advertising signs and visuals of merchandise to attract customers and promote sales. Stocked shelves with merchandise and inventoried items to be reordered or replenished. Answered customers' questions about merchandise and advised them on merchandise selections. Safely operated manual and electric pallet jacks. Praised by management for being a fast and efficient worker, requiring little supervision. Broke down heavy pallet loads of cases, boxes and bags. May 2008 to August 2008 Company Name City , State Cashier/Host Greeted and seated guests in a timely manner, and provided assistance to servers. Accurately operated cash registers for POS transactions with cash and credit. Maintained awareness of all promotions and advertisements; practiced suggestive selling. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Education and Training May of 2014 Morgan State University City , State , USA Psychology Bachelor of Science Psychology 2008 Hillside High School City , State Diploma High School Diploma Interests Morgan State Varsity Football Defensive End (DE) Fall 2012 Agape Family Worship Center Member & Volunteer Spring 2000 to Present Skills Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics Affiliations and Achievements Mae P. Claytor Conference Research Conference 2014 Morgan State Varsity Football Defensive End (DE) Fall 2012 Spring 2013 Agape Family Worship Center Member & Volunteer Spring 2000 to Present | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME547400898" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_547400898_1_357107743" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field" id="547400898FNAM1"> </span> <span> </span> <span class="field" id="547400898LNAM1"> CITY CARRIER ASSISTANT</span> </div> </div> </div> <div class="section" id="SECTION_SUMM547400900" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM547400900"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_547400900_1_357107745" style="
padding-top:0px;
"> <div class="field singlecolumn" id="547400900FRFM1"> <p align="LEFT"> A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels.</p> </div> </div> </div> <div class="section" id="SECTION_HILT547400901" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT547400901"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_547400901_1_357107746" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="547400901SKC11"> <p align="LEFT"> Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details.</p> </td> <td class="field twocol_2" id="547400901SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR547400902" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR547400902"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_547400902_1_357107747" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="547400902JSTD1"> September 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="547400902EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="547400902COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="547400902JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="547400902JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="547400902JTIT1"> City Carrier Assistant</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="547400902JDES1" itemprop="description"> <ul> <li> Established long-term customer relationships through prompt and courteous service.</li> <li> Operated motor vehicles in a safe and efficient manner.</li> <li> Met and surpassed productivity targets and quality standards.</li> <li> Obtained signatures needed to complete and process all paperwork in a timely manner.</li> <li> Handled merchandise in accordance with product handling standards.</li> <li> Loaded and unloaded merchandise at stores and vendor locations..</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_547400902_2_357107748" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="547400902JSTD2"> January 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="547400902EDDT2"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="547400902COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="547400902JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="547400902JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="547400902JTIT2"> Event Ambassador</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="547400902JDES2" itemprop="description"> <ul> <li> Developed professional and sustainable relationships with adult and youth clients.</li> <li> Promoted events before, during and after its scheduled timeframe.</li> <li> Attended client events and assisted with setup, cleanup and presentations.</li> <li> Remained engaged with clients and event attendees to assist with any questions or concerns.</li> <li> Applied counseling, crisis management and/or protective services when needed.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_547400902_3_357107749" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="547400902JSTD3"> October 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="547400902EDDT3"> December 2013</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="547400902COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="547400902JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="547400902JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="547400902JTIT3"> Stock Clerk</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="547400902JDES3" itemprop="description"> <ul> <li> Selected products for specific routes according to pick sheets.</li> <li> Unloaded, picked, staged and loaded products for shipping.</li> <li> Transported goods from racks, shelves and vehicles.</li> <li> Worked at a rapid pace to meet tight deadlines.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_547400902_4_357107750" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="547400902JSTD4"> May 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="547400902EDDT4"> August 2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="547400902COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="547400902JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="547400902JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="547400902JTIT4"> Sales Assistant/ Cashier</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="547400902JDES4" itemprop="description"> <ul> <li> Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation.</li> <li> Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will.</li> <li> Replenished floor stock and processed shipments to ensure product availability for customers.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_547400902_5_357107751" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="547400902JSTD5"> May 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="547400902EDDT5"> August 2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="547400902COMP5" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="547400902JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="547400902JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="547400902JTIT5"> Stock Clerk</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="547400902JDES5" itemprop="description"> <ul> <li> Displayed advertising signs and visuals of merchandise to attract customers and promote sales.</li> <li> Stocked shelves with merchandise and inventoried items to be reordered or replenished.</li> <li> Answered customers' questions about merchandise and advised them on merchandise selections.</li> <li> Safely operated manual and electric pallet jacks.</li> <li> Praised by management for being a fast and efficient worker, requiring little supervision.</li> <li> Broke down heavy pallet loads of cases, boxes and bags.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_547400902_6_357107753" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="547400902JSTD6"> May 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="547400902EDDT6"> August 2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="547400902COMP6" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="547400902JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="547400902JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="547400902JTIT6"> Cashier/Host</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="547400902JDES6" itemprop="description"> <ul> <li> Greeted and seated guests in a timely manner, and provided assistance to servers.</li> <li> Accurately operated cash registers for POS transactions with cash and credit.</li> <li> Maintained awareness of all promotions and advertisements; practiced suggestive selling.</li> <li> Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.</li> <li> Cleaned and maintained the beverage area, display cases, equipment, and order transaction area</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC547400904" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC547400904"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_547400904_1_357107754" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" id="547400904GRYR1"> May of 2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="547400904SCHO1" itemprop="name"> Morgan State University</span> <br/> <span class="joblocation jobcity" id="547400904SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="547400904SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="547400904SCNT1"> USA</span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="547400904STUY1"> Psychology</span> <br/> <span class="degree" id="547400904DGRE1" itemprop="name"> Bachelor of Science</span> </span> <span class="paddedline"> <span class="field" id="547400904FRFM1"> <p align="LEFT"> Psychology</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_547400904_2_357107755" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" id="547400904GRYR2"> 2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="547400904SCHO2" itemprop="name"> Hillside High School</span> <br/> <span class="joblocation jobcity" id="547400904SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="547400904SSTA2"> State</span> <span class="joblocation jobstate" id="547400904SCNT2"> </span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="547400904STUY2"> </span> <br/> <span class="degree" id="547400904DGRE2" itemprop="name"> Diploma</span> </span> <span class="paddedline"> <span class="field" id="547400904FRFM2"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_547400904_3_357107756" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" id="547400904GRYR3"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="programline" id="547400904STUY3"> </span> <span class="degree" id="547400904DGRE3" itemprop="name"> High School Diploma</span> </span> <span class="paddedline"> <span class="field" id="547400904FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR547400905" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR547400905"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_547400905_1_357107757" style="
padding-top:0px;
"> <div class="field singlecolumn" id="547400905FRFM1"> <p align="LEFT"> Morgan State Varsity Football Defensive End (DE) Fall 2012 Agape Family Worship Center Member & Volunteer Spring 2000 to Present</p> </div> </div> </div> <div class="section" id="SECTION_SKLL547400906" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL547400906"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_547400906_1_357107758" style="
padding-top:0px;
"> <div class="field singlecolumn" id="547400906FRFM1"> Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics</div> </div> </div> <div class="section" id="SECTION_ADDI547400907" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI547400907"> Affiliations and Achievements </div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_547400907_1_357107759" style="
padding-top:0px;
"> <div class="field singlecolumn" id="547400907FRFM1"> <ul> <li> Mae P. Claytor Conference Research Conference 2014</li> <li> Morgan State Varsity Football Defensive End (DE) Fall 2012 Spring 2013 </li> <li> Agape Family Worship Center Member & Volunteer Spring 2000 to Present</li> </ul> </div> </div> </div> </div> | PUBLIC-RELATIONS |
21,669,215 | MARKETING COORDINATOR Skills advertisements, approach, content, Customer Service, databases, direct mail, direction, editing, email, graphic, managing, marketing strategies, marketing, marketing collateral, materials, newsletter, online marketing, press releases, production manager, Research, sales, script, stories, video, website, articles Experience 01/2016 to Current Marketing Coordinator Company Name － City , State Campaigns. Created the hashtag #CPRstrong used on social media to promote awareness of HealthStream's 3 millionth HeartCode BLS completion. Designed script and production direction for Talent Management's video, Accelerate Development. Formed copy for direct mail pieces and email campaigns for HealthStream's first account-based marketing campaign. Proficient at developing and delivering external communications, promoting awareness to customers about new products and upcoming events. Increase product visibility to new and existing markets by authoring copy and providing design direction for digital marketing strategies. Manage the creation of print and online marketing and sales collateral, overseeing the approval process and ensuring content meets brand standards. Generated a record high of 340+ registrants for a 15-minute product demo by modifying tone of voice and visuals used in online advertisements. Efficient with Pardot and Salesforce for managing account databases. Oversee website updates by editing and ensuring clarity and visual appeal. Collaborate with production manager, graphic designers, and vendors to ensure deadlines are met. Oversaw rebranding process for Franklin Covey, a new HealthStream partner, by ensuring materials met company standards and checking for grammar and visual appeal. 01/2014 to 01/2016 Customer Support Specialist Company Name － City , State Consistently ranked in the top five for case closures). Received recognition in the Customer Service Spotlight. Helped develop a best practice document used by over 4 million subscribers. Provided solutions and step-by-step support to healthcare administrators, educators, and clinical staff. 01/2013 Public Relations and Marketing Intern Company Name － City , State Interviewed hospital professionals for feature stories and press releases. Prepared marketing collateral promoting hospital events. Updated bulletin boards. Assisted with various community events, including the children's health and wellness fair, monthly blood drives, t-shirt drives, and Christmas activities for the hospital. Tour guide of the medical campus for new hospital donors. Designed, selected topics, and wrote monthly employee newsletter. Researched and collected media clippings for analytical and historical purposes. Managed public and employee inquiries
Special Projects
Hispaniola Mountain Ministries, Starkville, MS 2013
Campaign to Improve Donor Relations. Performed a SWOT analysis for both internal and external factors. Created the survey to validate results completed by 150+ volunteers. Identified notification and follow up methods preferred by donors and stakeholders. Performed a target public assessment. Identified primary and secondary publics for HMM to target to get new donors. Research methods: journal articles, survey. Identified goals, objectives, strategies and tactics to achieve desired outcomes. Provided multiple ways to measure the effectiveness of each goal. Created a timeline detailing when and how to approach potential donors and appropriate follow up behavior. Education and Training 2013 BA : Communication-Public Relations Marketing Mississippi State University Communication-Public Relations Marketing Magna Cum Laude 3.8/4.00 3.66/4.00 | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1024049329" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1024049329_1_680946315" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="1024049329FNAM1"> </span> <span> </span> <span class="field" id="1024049329LNAM1"> MARKETING COORDINATOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1024049334" style="padding-top:0px;"> </div> <div class="section" id="SECTION_HILT1024049335" style="padding-top:0px;"> </div> <div class="section" id="SECTION_SKLL1024049333" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL1024049333"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1024049333_1_680946321" style="padding-top:0px;"> <div class="field singlecolumn" id="1024049333FRFM1"> advertisements, approach, content, Customer Service, databases, direct mail, direction, editing, email, graphic, managing, marketing strategies, marketing, marketing collateral, materials, newsletter, online marketing, press releases, production manager, Research, sales, script, stories, video, website, articles</div> </div> </div> <div class="section" id="SECTION_EXPR1024049331" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR1024049331"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1024049331_1_680946317" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1024049331JSTD1"> 01/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1024049331EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1024049331JTIT1"> Marketing Coordinator</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1024049331COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1024049331JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1024049331JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1024049331JDES1" itemprop="description"> <ul> <li> Campaigns.</li> <li> Created the hashtag #CPRstrong used on social media to promote awareness of HealthStream's 3 millionth HeartCode BLS completion.</li> <li> Designed script and production direction for Talent Management's video, Accelerate Development.</li> <li> Formed copy for direct mail pieces and email campaigns for HealthStream's first account-based marketing campaign.</li> <li> Proficient at developing and delivering external communications, promoting awareness to customers about new products and upcoming events.</li> <li> Increase product visibility to new and existing markets by authoring copy and providing design direction for digital marketing strategies.</li> <li> Manage the creation of print and online marketing and sales collateral, overseeing the approval process and ensuring content meets brand standards.</li> <li> Generated a record high of 340+ registrants for a 15-minute product demo by modifying tone of voice and visuals used in online advertisements.</li> <li> Efficient with Pardot and Salesforce for managing account databases.</li> <li> Oversee website updates by editing and ensuring clarity and visual appeal.</li> <li> Collaborate with production manager, graphic designers, and vendors to ensure deadlines are met.</li> <li> Oversaw rebranding process for Franklin Covey, a new HealthStream partner, by ensuring materials met company standards and checking for grammar and visual appeal.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1024049331_2_680946318" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1024049331JSTD2"> 01/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1024049331EDDT2"> 01/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1024049331JTIT2"> Customer Support Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1024049331COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1024049331JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1024049331JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1024049331JDES2" itemprop="description"> <ul> <li> Consistently ranked in the top five for case closures).</li> <li> Received recognition in the Customer Service Spotlight.</li> <li> Helped develop a best practice document used by over 4 million subscribers.</li> <li> Provided solutions and step-by-step support to healthcare administrators, educators, and clinical staff.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1024049331_3_680946319" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1024049331JSTD3"> 01/2013</span> <span class="jobdates" format="%m/%Y" id="1024049331EDDT3"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1024049331JTIT3"> Public Relations and Marketing Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1024049331COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1024049331JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1024049331JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1024049331JDES3" itemprop="description"> <ul> <li> Interviewed hospital professionals for feature stories and press releases.</li> <li> Prepared marketing collateral promoting hospital events.</li> <li> Updated bulletin boards.</li> <li> Assisted with various community events, including the children's health and wellness fair, monthly blood drives, t-shirt drives, and Christmas activities for the hospital.</li> <li> Tour guide of the medical campus for new hospital donors.</li> <li> Designed, selected topics, and wrote monthly employee newsletter.</li> <li> Researched and collected media clippings for analytical and historical purposes.</li> <li> Managed public and employee inquiries
Special Projects
Hispaniola Mountain Ministries, Starkville, MS 2013
Campaign to Improve Donor Relations.</li> <li> Performed a SWOT analysis for both internal and external factors.</li> <li> Created the survey to validate results completed by 150+ volunteers.</li> <li> Identified notification and follow up methods preferred by donors and stakeholders.</li> <li> Performed a target public assessment.</li> <li> Identified primary and secondary publics for HMM to target to get new donors.</li> <li> Research methods: journal articles, survey.</li> <li> Identified goals, objectives, strategies and tactics to achieve desired outcomes.</li> <li> Provided multiple ways to measure the effectiveness of each goal.</li> <li> Created a timeline detailing when and how to approach potential donors and appropriate follow up behavior.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1024049332" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1024049332"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1024049332_1_680946320" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1024049332GRYR1"> 2013</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1024049332DGRE1" itemprop="name"> BA</span> <span> : </span> <span class="programline" id="1024049332STUY1"> Communication-Public Relations Marketing</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1024049332SCHO1" itemprop="name"> Mississippi State University</span> <span class="joblocation jobcity" id="1024049332SCIT1"> </span> <span class="joblocation jobstate" id="1024049332SSTA1"> </span> <span class="joblocation jobstate" id="1024049332SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="1024049332FRFM1"> Communication-Public Relations Marketing Magna Cum Laude 3.8/4.00 3.66/4.00</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL1024049336" style="padding-top:0px;"> </div> </div> | PUBLIC-RELATIONS |
19,558,834 | ASSOCIATE DIRECTOR Interests World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Professional Summary Skills advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor Skills Work History 07/2006 to Current Associate Director Company Name Manages direct marketing communications for advertising sales and public relations initiatives. Manages marketing, operations, and logistics for all of Technology Review's event business, including the annual Emtech Conference at MIT. Directs all public relations activities and media outreach for Technology Review's annual special projects, including the TR35: The Top 35 Innovators under 35, the TR50: The Top 50 Most Innovative Companies, and the TR10: The Top 10 Emerging Technologies. Handles sales development for sponsorship sales including market research, pre-qualifying prospects, and creating sales materials. Set strategy and coordinate all deliverables for media partnerships. 06/2005 to 03/2006 Marketing Assistant Company Name Researched effective marketing venues to reach target audience and then implemented these plans, both online and in print. Created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models. Qualified customers as potential buyers at boat shows, answered product questions, and provided necessary follow-up with clients to encourage the purchase of a sailboat or powerboat. Maintained the client database and managed customer relationships before and after sale. Oversaw online marketing activities for direct supervisor as well as the four additional offices of the company. Public Relations Intern American Cancer Society Spring 2005. Aided the Media Director for Rhode Island in researching, promoting, and implementing current and new cancer-awareness programs. Created press releases and worked with local media to gain coverage of programs. As the URI Relay for Life Publicity Chair, promoted the first-ever Relay For Life at the University of Rhode Island, which raised over $50,000. 04/2004 Event Coordinator Intern Company Name Assisted student organizations with all aspects of on-campus programming from start to finish. Individually generated the Student Programming Handbook, a comprehensive and user-friendly guide to on-campus programming. Additional Information LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Education May 2005 Bachelor of Arts : Public Relations English University of Rhode Island - City , State Public Relations English GPA: 91/4.0 Suma Cum Laude Fall 2004 Queensland University of Technology - City AustraLearn Study Abroad Program | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAMEc215c8b7-5c47-47c1-ad57-20467cb96457" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_c215c8b7-5c47-47c1-ad57-20467cb96457_1_0a27418b-9b88-4688-943b-1dab02763d86" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="c215c8b7-5c47-47c1-ad57-20467cb96457FNAM1"> </span> <span> </span> <span class="field" id="c215c8b7-5c47-47c1-ad57-20467cb96457LNAM1"> ASSOCIATE DIRECTOR</span> </div> </div> </div> <div class="section" id="SECTION_INTRa37eb976-ae91-40bb-8327-758ede8e0e59" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_INTRa37eb976-ae91-40bb-8327-758ede8e0e59"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_a37eb976-ae91-40bb-8327-758ede8e0e59_1_e7809629-aab8-466c-a84d-073b998baf6d" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="a37eb976-ae91-40bb-8327-758ede8e0e59FRFM1"> World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. </div> </div> </div> <div class="section" id="SECTION_SUMM7609ff41-6481-4b43-85b2-2bdb6a3705f1" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM7609ff41-6481-4b43-85b2-2bdb6a3705f1"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_7609ff41-6481-4b43-85b2-2bdb6a3705f1_1"> <div class="field singlecolumn" id="7609ff41-6481-4b43-85b2-2bdb6a3705f1FRFM1"> </div> </div> </div> <div class="section" id="SECTION_SKLL6f57f2a0-1622-44c6-be46-02d1eb9bf127" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL6f57f2a0-1622-44c6-be46-02d1eb9bf127"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_6f57f2a0-1622-44c6-be46-02d1eb9bf127_1_b11db269-df77-4ab9-b0b9-8d2357211507" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="6f57f2a0-1622-44c6-be46-02d1eb9bf127FRFM1"> advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor</div> </div> </div> <div class="section" id="SECTION_HILTf806bc9c-738c-4441-aeb6-ac2c83397749" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILTf806bc9c-738c-4441-aeb6-ac2c83397749"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_f806bc9c-738c-4441-aeb6-ac2c83397749_1"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="f806bc9c-738c-4441-aeb6-ac2c83397749SKC11"> </td> <td class="field twocol_2" id="f806bc9c-738c-4441-aeb6-ac2c83397749SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR4c0306db-6558-478c-a042-b633a54f14b3" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR4c0306db-6558-478c-a042-b633a54f14b3"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_4c0306db-6558-478c-a042-b633a54f14b3_1_d92ef450-df06-48e0-ab14-56eebd5d5ca6" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="4c0306db-6558-478c-a042-b633a54f14b3JSTD1"> 07/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="4c0306db-6558-478c-a042-b633a54f14b3EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="4c0306db-6558-478c-a042-b633a54f14b3JTIT1"> Associate Director</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="4c0306db-6558-478c-a042-b633a54f14b3COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="4c0306db-6558-478c-a042-b633a54f14b3JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="4c0306db-6558-478c-a042-b633a54f14b3JSTA1" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="4c0306db-6558-478c-a042-b633a54f14b3JDES1" itemprop="description"> <ul> <li> Manages direct marketing communications for advertising sales and public relations initiatives.</li> <li> Manages marketing, operations, and logistics for all of Technology Review's event business, including the annual Emtech Conference at MIT.</li> <li> Directs all public relations activities and media outreach for Technology Review's annual special projects, including the TR35: The Top 35 Innovators under 35, the TR50: The Top 50 Most Innovative Companies, and the TR10: The Top 10 Emerging Technologies.</li> <li> Handles sales development for sponsorship sales including market research, pre-qualifying prospects, and creating sales materials.</li> <li> Set strategy and coordinate all deliverables for media partnerships.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_4c0306db-6558-478c-a042-b633a54f14b3_2_b334070d-e384-4a98-b5df-108d37aa6395" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="4c0306db-6558-478c-a042-b633a54f14b3JSTD2"> 06/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="4c0306db-6558-478c-a042-b633a54f14b3EDDT2"> 03/2006</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="4c0306db-6558-478c-a042-b633a54f14b3JTIT2"> Marketing Assistant</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="4c0306db-6558-478c-a042-b633a54f14b3COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="4c0306db-6558-478c-a042-b633a54f14b3JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="4c0306db-6558-478c-a042-b633a54f14b3JSTA2" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="4c0306db-6558-478c-a042-b633a54f14b3JDES2" itemprop="description"> <ul> <li> Researched effective marketing venues to reach target audience and then implemented these plans, both online and in print.</li> <li> Created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models.</li> <li> Qualified customers as potential buyers at boat shows, answered product questions, and provided necessary follow-up with clients to encourage the purchase of a sailboat or powerboat.</li> <li> Maintained the client database and managed customer relationships before and after sale.</li> <li> Oversaw online marketing activities for direct supervisor as well as the four additional offices of the company.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_4c0306db-6558-478c-a042-b633a54f14b3_3_373c7946-d933-4c7a-8ea2-69d11056fc90" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="4c0306db-6558-478c-a042-b633a54f14b3JTIT3"> Public Relations Intern</span> <span> </span> </span> <span class="jobline" id="4c0306db-6558-478c-a042-b633a54f14b3JDES3" itemprop="description"> <ul> <li> American Cancer Society Spring 2005.</li> <li> Aided the Media Director for Rhode Island in researching, promoting, and implementing current and new cancer-awareness programs.</li> <li> Created press releases and worked with local media to gain coverage of programs.</li> <li> As the URI Relay for Life Publicity Chair, promoted the first-ever Relay For Life at the University of Rhode Island, which raised over $50,000.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_4c0306db-6558-478c-a042-b633a54f14b3_4_e7802a9f-9da8-427d-951f-158f7f621173" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="4c0306db-6558-478c-a042-b633a54f14b3JSTD4"> 04/2004</span> <span class="jobdates" format="%m/%Y" id="4c0306db-6558-478c-a042-b633a54f14b3EDDT4"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="4c0306db-6558-478c-a042-b633a54f14b3JTIT4"> Event Coordinator Intern</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="4c0306db-6558-478c-a042-b633a54f14b3COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="4c0306db-6558-478c-a042-b633a54f14b3JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="4c0306db-6558-478c-a042-b633a54f14b3JSTA4" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="4c0306db-6558-478c-a042-b633a54f14b3JDES4" itemprop="description"> <ul> <li> Assisted student organizations with all aspects of on-campus programming from start to finish.</li> <li> Individually generated the Student Programming Handbook, a comprehensive and user-friendly guide to on-campus programming.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_ADDIb4786e11-83f3-4a99-8ea8-6aa0c5c1bb93" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ADDIb4786e11-83f3-4a99-8ea8-6aa0c5c1bb93"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_b4786e11-83f3-4a99-8ea8-6aa0c5c1bb93_1_2c99a087-e369-41c5-b69c-031e78916974" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="b4786e11-83f3-4a99-8ea8-6aa0c5c1bb93FRFM1"> <ul> <li> LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. </li> </ul> </div> </div> </div> <div class="section" id="SECTION_EDUCc3d50ac5-e107-47e8-8a63-448b4986e131" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUCc3d50ac5-e107-47e8-8a63-448b4986e131"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_c3d50ac5-e107-47e8-8a63-448b4986e131_1_25454ee1-f281-47d5-82eb-74454df6934d" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <span class="dates_wrapper"> <span class="jobdates" id="c3d50ac5-e107-47e8-8a63-448b4986e131GRYR1"> May 2005</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="c3d50ac5-e107-47e8-8a63-448b4986e131DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="c3d50ac5-e107-47e8-8a63-448b4986e131STUY1"> Public Relations English</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="c3d50ac5-e107-47e8-8a63-448b4986e131SCHO1" itemprop="name"> University of Rhode Island</span> <span> - </span> <span class="joblocation jobcity" id="c3d50ac5-e107-47e8-8a63-448b4986e131SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="c3d50ac5-e107-47e8-8a63-448b4986e131SSTA1"> State</span> <br/> </span> <span class="field" id="c3d50ac5-e107-47e8-8a63-448b4986e131FRFM1"> Public Relations English GPA: 91/4.0 Suma Cum Laude</span> </div> </div> <div class="paragraph" id="PARAGRAPH_c3d50ac5-e107-47e8-8a63-448b4986e131_2_8f0331db-3619-4c19-92ac-a64aced497a6" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <span class="dates_wrapper"> <span class="jobdates" id="c3d50ac5-e107-47e8-8a63-448b4986e131GRYR2"> Fall 2004</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="c3d50ac5-e107-47e8-8a63-448b4986e131DGRE2" itemprop="name"> </span> <span class="programline" id="c3d50ac5-e107-47e8-8a63-448b4986e131STUY2"> </span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="c3d50ac5-e107-47e8-8a63-448b4986e131SCHO2" itemprop="name"> Queensland University of Technology</span> <span> - </span> <span class="joblocation jobcity" id="c3d50ac5-e107-47e8-8a63-448b4986e131SCIT2"> City</span> <span class="joblocation jobstate" id="c3d50ac5-e107-47e8-8a63-448b4986e131SSTA2"> </span> <br/> </span> <span class="field" id="c3d50ac5-e107-47e8-8a63-448b4986e131FRFM2"> AustraLearn Study Abroad Program</span> </div> </div> </div> </div> | PUBLIC-RELATIONS |
53,701,275 | HUMAN RESOURCES SUPERVISOR Summary I am a human resources & business administrator with over 10 years of progressive experience; augmented by a strong post-graduate background in human resources, conflict resolution, and international relations. I have experience in HR policy and organizational design, job analysis, employee management, recruitment/selection process, benefits/compensation, contract negotiations, performance management, training/development, and strategic planning. I have a sound knowledge of labor relations, occupational health & safety, pay equity and other related labor laws locally and internationally. I've proven ability to implement successful human resources management strategies to support corporate mandate. Functional Expertise Strategic planning Learning & development Policies & procedures Performance reviews Recruitment/selection process Employee welfare Talent management Organization leadership Risk management Skills Microsoft Office: Word, Excel, and PowerPoint
Data Track Time and Attendance Software; Electronic Data Interchange (EDI) Software Experience 08/2011 to 08/2015 Human Resources Supervisor Company Name － City , State Developed job profiles and source candidates from major job boards; select, interview, and recruit for positions Administered employee benefit plans to ensure compliance with FLSA and other applicable statutes/regulations Handled employee terminations, grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors and management. Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity Planned and developed on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover Identified talent and aspirations of individual employees and provided coaching aimed at motivating them to advance their careers within the company Established and maintained proper structures and processes to track time and attendance, vacations, and other activities resulting in efficiency gains of 35% Implemented Payroll and HR policies (reduce overtime rate) resulting in annual cost savings of 100,000. 10/2009 to 05/2011 Assistant Manager Company Name Established an open channel of communication, enabling employees quick and easy access to information such as benefits, training and development, and opportunities for career advancement Designed and implemented a holistic HR strategy to meet short term & long-term business challenges with focus on the following key areas such as talent & leadership, culture & values, engagement & connect, supervisory capability, productivity & cost Created a training program to develop employees to meet both core and job competency gaps Worked directly with the HR manager to redesign the company's compensation and benefits. Prepared PowerPoint presentations, created Excel spreadsheet reports, gathered/distributed confidential reports Executed comprehensive learning calendar to meet individual / organizational needs; ensured use of standards, processes and tools developed by the Global learning organization. 12/2006 to 05/2009 Field Researcher Company Name Travels to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study. As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis. Develops or assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone. Identifies and compiles lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position. Conducts and records face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards. Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected. 07/2002 to 12/2005 Public Relations Officer Company Name Planned publicity strategies and campaigns Wrote and produced presentations and press releases Dealt with enquiries from the public, the press and related organizations Organized promotional events such as press conferences, open days, exhibitions, tours and visits Spoke publicly at interviews, press conferences, and presentations Provided clients with information about promotional opportunities and current PR campaigns Responsible for company relationship with other companies and government bureaus Assisted in developing and implementing the company's communication strategies. Education and Training 2017 Master of Business Administration : Human Resource Management University of the Southwest － City , State Human Resource Management 2014 Master of Arts : Conflict Transformation and Peacebuilding Eastern Mennonite University － City , State Conflict Transformation and Peacebuilding 2008 Master of Science : International Relations University of Khartoum － State , Sudan International Relations 2005 Post-Graduate Diploma : International Relations University of Khartoum － State , Sudan International Relations 2002 Bachelor of Arts : English Language University of Khartoum － State , Sudan English Language Languages Fluent in English & Arabic Skills Electronic Data Interchange, EDI, press releases, publicity, spreadsheet, training programs | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1039704780" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1039704780_1_693025016" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="1039704780FNAM1"> </span> <span> </span> <span class="field" id="1039704780LNAM1"> HUMAN RESOURCES SUPERVISOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1039704782" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM1039704782"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1039704782_1_693025018" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="1039704782FRFM1"> I am a human resources & business administrator with over 10 years of progressive experience; augmented by a strong post-graduate background in human resources, conflict resolution, and international relations. I have experience in HR policy and organizational design, job analysis, employee management, recruitment/selection process, benefits/compensation, contract negotiations, performance management, training/development, and strategic planning. I have a sound knowledge of labor relations, occupational health & safety, pay equity and other related labor laws locally and internationally. I've proven ability to implement successful human resources management strategies to support corporate mandate. Functional Expertise Strategic planning Learning & development Policies & procedures Performance reviews Recruitment/selection process Employee welfare Talent management Organization leadership Risk management </div> </div> </div> <div class="section" id="SECTION_HILT1039704783" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT1039704783"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1039704783_1_693025019" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="1039704783SKC11"> Microsoft Office: Word, Excel, and PowerPoint
Data Track Time and Attendance Software; Electronic Data Interchange (EDI) Software</td> <td class="field twocol_2" id="1039704783SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR1039704784" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR1039704784"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1039704784_1_693025020" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1039704784JSTD1"> 08/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1039704784EDDT1"> 08/2015</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1039704784JTIT1"> Human Resources Supervisor</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1039704784COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1039704784JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1039704784JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1039704784JDES1" itemprop="description"> <ul> <li> Developed job profiles and source candidates from major job boards; select, interview, and recruit for positions Administered employee benefit plans to ensure compliance with FLSA and other applicable statutes/regulations Handled employee terminations, grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors and management.</li> <li> Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity Planned and developed on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover Identified talent and aspirations of individual employees and provided coaching aimed at motivating them to advance their careers within the company Established and maintained proper structures and processes to track time and attendance, vacations, and other activities resulting in efficiency gains of 35% Implemented Payroll and HR policies (reduce overtime rate) resulting in annual cost savings of 100,000.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1039704784_2_693025021" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1039704784JSTD2"> 10/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1039704784EDDT2"> 05/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1039704784JTIT2"> Assistant Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1039704784COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1039704784JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1039704784JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1039704784JDES2" itemprop="description"> <ul> <li> Established an open channel of communication, enabling employees quick and easy access to information such as benefits, training and development, and opportunities for career advancement Designed and implemented a holistic HR strategy to meet short term & long-term business challenges with focus on the following key areas such as talent & leadership, culture & values, engagement & connect, supervisory capability, productivity & cost Created a training program to develop employees to meet both core and job competency gaps Worked directly with the HR manager to redesign the company's compensation and benefits.</li> <li> Prepared PowerPoint presentations, created Excel spreadsheet reports, gathered/distributed confidential reports Executed comprehensive learning calendar to meet individual / organizational needs; ensured use of standards, processes and tools developed by the Global learning organization.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1039704784_3_693025022" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1039704784JSTD3"> 12/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1039704784EDDT3"> 05/2009</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1039704784JTIT3"> Field Researcher</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1039704784COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1039704784JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1039704784JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1039704784JDES3" itemprop="description"> <ul> <li> Travels to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study.</li> <li> As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis.</li> <li> Develops or assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone.</li> <li> Identifies and compiles lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position.</li> <li> Conducts and records face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards.</li> <li> Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1039704784_4_693025023" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1039704784JSTD4"> 07/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1039704784EDDT4"> 12/2005</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1039704784JTIT4"> Public Relations Officer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1039704784COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1039704784JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1039704784JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1039704784JDES4" itemprop="description"> <ul> <li> Planned publicity strategies and campaigns Wrote and produced presentations and press releases Dealt with enquiries from the public, the press and related organizations Organized promotional events such as press conferences, open days, exhibitions, tours and visits Spoke publicly at interviews, press conferences, and presentations Provided clients with information about promotional opportunities and current PR campaigns Responsible for company relationship with other companies and government bureaus Assisted in developing and implementing the company's communication strategies.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1039704785" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1039704785"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1039704785_1_693025024" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1039704785GRYR1"> 2017</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1039704785DGRE1" itemprop="name"> Master of Business Administration</span> <span> : </span> <span class="programline" id="1039704785STUY1"> Human Resource Management</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1039704785SCHO1" itemprop="name"> University of the Southwest</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="1039704785SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="1039704785SSTA1"> State</span> <span class="joblocation jobstate" id="1039704785SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="1039704785FRFM1"> Human Resource Management</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1039704785_2_693025025" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1039704785GRYR2"> 2014</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1039704785DGRE2" itemprop="name"> Master of Arts</span> <span> : </span> <span class="programline" id="1039704785STUY2"> Conflict Transformation and Peacebuilding</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1039704785SCHO2" itemprop="name"> Eastern Mennonite University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="1039704785SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="1039704785SSTA2"> State</span> <span class="joblocation jobstate" id="1039704785SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="1039704785FRFM2"> Conflict Transformation and Peacebuilding</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1039704785_3_693025026" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1039704785GRYR3"> 2008</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1039704785DGRE3" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" id="1039704785STUY3"> International Relations</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1039704785SCHO3" itemprop="name"> University of Khartoum</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="1039704785SCIT3"> </span> <span class="joblocation jobstate" id="1039704785SSTA3"> State</span> <span> , </span> <span class="joblocation jobstate" id="1039704785SCNT3"> Sudan</span> </span> <span class="paddedline"> <span class="field" id="1039704785FRFM3"> International Relations</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1039704785_4_693025027" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1039704785GRYR4"> 2005</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1039704785DGRE4" itemprop="name"> Post-Graduate Diploma</span> <span> : </span> <span class="programline" id="1039704785STUY4"> International Relations</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1039704785SCHO4" itemprop="name"> University of Khartoum</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="1039704785SCIT4"> </span> <span class="joblocation jobstate" id="1039704785SSTA4"> State</span> <span> , </span> <span class="joblocation jobstate" id="1039704785SCNT4"> Sudan</span> </span> <span class="paddedline"> <span class="field" id="1039704785FRFM4"> International Relations</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1039704785_5_693025028" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1039704785GRYR5"> 2002</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1039704785DGRE5" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="1039704785STUY5"> English Language</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1039704785SCHO5" itemprop="name"> University of Khartoum</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="1039704785SCIT5"> </span> <span class="joblocation jobstate" id="1039704785SSTA5"> State</span> <span> , </span> <span class="joblocation jobstate" id="1039704785SCNT5"> Sudan</span> </span> <span class="paddedline"> <span class="field" id="1039704785FRFM5"> English Language</span> </span> </div> </div> </div> <div class="section" id="SECTION_LANG1039704787" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG1039704787"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1039704787_1_693025029" style="padding-top:0px;"> <div class="field singlecolumn" id="1039704787FRFM1"> Fluent in English & Arabic</div> </div> </div> <div class="section" id="SECTION_AFIL1039704789" style="padding-top:0px;"> </div> <div class="section" id="SECTION_SKLL1039704788" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL1039704788"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1039704788_1_693025030" style="padding-top:0px;"> <div class="field singlecolumn" id="1039704788FRFM1"> Electronic Data Interchange, EDI, press releases, publicity, spreadsheet, training programs</div> </div> </div> </div> | PUBLIC-RELATIONS |
22,455,205 | MANAGER Professional Summary Talented individual with a educational background in Economics from the University of California Irvine, seeks a career in the financial sector. Extensive knowledge in management, Microsoft applications, and economic theory. Always committed to approach tasks with tenacity and attention to detail. Very dependable and willing to take on added responsibility to learn and grow with every employment opportunity.
SKILLS l Critical thinking l Customer service-oriented l Strategic sales knowledge l Articulateandwell -spoken l Training development aptitude l A cc u rate and de tai le d l Quick learner l Excellent planner and coordinator Skills Work History Manager , 04/2012 to 03/2014 Company Name – City , State l Trained staff and administered performance evaluations to track employee development. l Analyzed budgets, financial reports and projections for accurate reporting of financial standing. l Implemented innovative programs to increase employee loyalty and reduce turnover. l Prepared payroll. l Oversaw inventory and office supply purchases. l Screened applicant resumes and coordinated both phone and in-person interviews. l Provided an elevated customer experience to generate a loyal clientèle. lConductedweeklywalk -throughs with the store owner to discuss interior visual displays, including store window presentation. Public Relations Manager , 05/2010 to 04/2012 Company Name – City , State l Cultivated and managed relationships with key clients, vendors and community partners. l Coordinated and participated in promotional activities and trade shows. l Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities. l Ordered and distributed office supplies while adhering to a fixed office budget. l Answered and managed incoming and outgoing calls while recording accurate messages. l Obtained signatures for financial documents and internal and external invoices. Sales Associate , 09/2009 to 03/2014 Company Name – City , State l Answered questions regarding the store and its merchandise. l Demonstrated use and care of merchandise. l Greeted customers and ascertained customers' needs. l Helped customers with questions, problems and complaints in person and via telephone. l Stocked shelves and supplies and organized displays. l Developed positive customer relationships through friendly greetings and excellent service. l Trained and served as a peer coach for new sales associates. g , 06/2009 to 09/2009 Company Name – City , State Audited new customer files to verify medical necessity and satisfaction of coverage criteria. l Contacted patients regarding unpaid and underpaid accounts to resolve any issues. l Improved timely paying of bills by developing flexible payment plans for patients. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Verified and created claim numbers by communicating with various insurance companies. f , 08/2007 to 06/2009 Company Name – City , State Maintained a clean reception area, including lounge and associated areas. l Verified and created claim numbers by communicating with various insurance companies. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Contacted patients regarding unpaid and underpaid accounts to resolve any issues. l Answered and managed incoming and outgoing calls while recording accurate messages. l Obtained signatures for financial documents and internal and external invoices. Education Bachelor of Arts : Economics , 1 2013 University of California - City , State GPA: l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 Economics l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 l Independent Research regarding physician burnout, completed December l Advanced courses in Economics and Finance l Research and Data Analysis l Advanced Econometrics and Regression Software l Probability and Statistics l Upper division Sociological writing and Research l Money and Banking Operations l Economic Anthropology l Asymmetric Information in the Financial Sector l International Studies l Asset and Investment Management l Microsoft Applications (Excel, Word, PowerPoint, Access, etc.) : 1 2013 Skills Microsoft Applications, Banking, budgets, budget, charts, coach, clients, Data Analysis, Economics, Finance, Financial, hiring, insurance, inventory, Investment Management, marketing, Access, Excel, Money, office, PowerPoint, window, Word, payroll, reception, recording, reporting, Research, sales, Statistics, telephone, phone, trade shows, employee development | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME496596035" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_496596035_1_323970140"> <div class="name" itemprop="name"> <span class="field" id="496596035FNAM1"> </span> <span> </span> <span class="field" id="496596035LNAM1"> MANAGER</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM496596039" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM496596039"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496596039_1_323970149"> <div class="field singlecolumn" id="496596039FRFM1"> Talented individual with a educational background in Economics from the University of California Irvine, seeks a career in the financial sector. Extensive knowledge in management, Microsoft applications, and economic theory. Always committed to approach tasks with tenacity and attention to detail. Very dependable and willing to take on added responsibility to learn and grow with every employment opportunity.
SKILLS l Critical thinking l Customer service-oriented l Strategic sales knowledge l Articulateandwell -spoken l Training development aptitude l A cc u rate and de tai le d l Quick learner l Excellent planner and coordinator</div> </div> </div> <div class="section" id="SECTION_HILT496596066" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT496596066"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496596066_1_323970492"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="496596066SKC11"> </td> <td class="field twocol_2" id="496596066SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR496596037" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR496596037"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496596037_1_323970142" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="496596037JTIT1"> Manager</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="496596037JSTD1"> 04/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="496596037EDDT1"> 03/2014</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496596037COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="496596037JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="496596037JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="496596037JDES1" itemprop="description"> <ul> <li> l Trained staff and administered performance evaluations to track employee development.</li> <li> l Analyzed budgets, financial reports and projections for accurate reporting of financial standing.</li> <li> l Implemented innovative programs to increase employee loyalty and reduce turnover.</li> <li> l Prepared payroll.</li> <li> l Oversaw inventory and office supply purchases.</li> <li> l Screened applicant resumes and coordinated both phone and in-person interviews.</li> <li> l Provided an elevated customer experience to generate a loyal clientèle.</li> <li> lConductedweeklywalk -throughs with the store owner to discuss interior visual displays, including store window presentation.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_496596037_2_323970144" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="496596037JTIT2"> Public Relations Manager</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="496596037JSTD2"> 05/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="496596037EDDT2"> 04/2012</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496596037COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="496596037JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="496596037JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="496596037JDES2" itemprop="description"> <ul> <li> l Cultivated and managed relationships with key clients, vendors and community partners.</li> <li> l Coordinated and participated in promotional activities and trade shows.</li> <li> l Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.</li> <li> l Ordered and distributed office supplies while adhering to a fixed office budget.</li> <li> l Answered and managed incoming and outgoing calls while recording accurate messages.</li> <li> l Obtained signatures for financial documents and internal and external invoices.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_496596037_3_323970143" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="496596037JTIT3"> Sales Associate</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="496596037JSTD3"> 09/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="496596037EDDT3"> 03/2014</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496596037COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="496596037JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="496596037JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="496596037JDES3" itemprop="description"> <ul> <li> l Answered questions regarding the store and its merchandise.</li> <li> l Demonstrated use and care of merchandise.</li> <li> l Greeted customers and ascertained customers' needs.</li> <li> l Helped customers with questions, problems and complaints in person and via telephone.</li> <li> l Stocked shelves and supplies and organized displays.</li> <li> l Developed positive customer relationships through friendly greetings and excellent service.</li> <li> l Trained and served as a peer coach for new sales associates.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_496596037_4_323970145" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="496596037JTIT4"> g</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="496596037JSTD4"> 06/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="496596037EDDT4"> 09/2009</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496596037COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="496596037JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="496596037JSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="496596037JDES4" itemprop="description"> <ul> <li> Audited new customer files to verify medical necessity and satisfaction of coverage criteria.</li> <li> l Contacted patients regarding unpaid and underpaid accounts to resolve any issues.</li> <li> l Improved timely paying of bills by developing flexible payment plans for patients.</li> <li> l Located, checked in and pulled medical records for appointments and incomplete patient charts.</li> <li> l Verified and created claim numbers by communicating with various insurance companies.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_496596037_5_323970146" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="496596037JTIT5"> f</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="496596037JSTD5"> 08/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="496596037EDDT5"> 06/2009</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496596037COMP5" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="496596037JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="496596037JSTA5" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="496596037JDES5" itemprop="description"> <ul> <li> Maintained a clean reception area, including lounge and associated areas.</li> <li> l Verified and created claim numbers by communicating with various insurance companies.</li> <li> l Located, checked in and pulled medical records for appointments and incomplete patient charts.</li> <li> l Contacted patients regarding unpaid and underpaid accounts to resolve any issues.</li> <li> l Answered and managed incoming and outgoing calls while recording accurate messages.</li> <li> l Obtained signatures for financial documents and internal and external invoices.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC496596038" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC496596038"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496596038_1_323970147" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="496596038DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="496596038STUY1"> Economics</span> <span> , </span> <span class="jobdates" id="496596038GRYR1"> 1 2013</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="496596038SCHO1" itemprop="name"> University of California</span> <span> - </span> <span class="joblocation jobcity" id="496596038SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="496596038SSTA1"> State</span> <br/> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="496596038GRPA1"> l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013</span> </span> <span class="field" id="496596038FRFM1"> Economics l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 l Independent Research regarding physician burnout, completed December</span> </div> </div> <div class="paragraph" id="PARAGRAPH_496596038_2_323970148" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="496596038DGRE2" itemprop="name"> l Advanced courses in Economics and Finance l Research and Data Analysis l Advanced Econometrics and Regression Software l Probability and Statistics l Upper division Sociological writing and Research l Money and Banking Operations l Economic Anthropology l Asymmetric Information in the Financial Sector l International Studies l Asset and Investment Management l Microsoft Applications (Excel, Word, PowerPoint, Access, etc.)</span> <span> : </span> <span class="programline" id="496596038STUY2"> </span> <span class="jobdates" id="496596038GRYR2"> 1 2013</span> <br/> </span> <span class="field" id="496596038FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL496596040" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL496596040"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496596040_1_323970150"> <div class="field singlecolumn" id="496596040FRFM1"> Microsoft Applications, Banking, budgets, budget, charts, coach, clients, Data Analysis, Economics, Finance, Financial, hiring, insurance, inventory, Investment Management, marketing, Access, Excel, Money, office, PowerPoint, window, Word, payroll, reception, recording, reporting, Research, sales, Statistics, telephone, phone, trade shows, employee development</div> </div> </div> </div> | PUBLIC-RELATIONS |
20,966,771 | ADMINISTRATIVE ASSISTANT Summary A dedicated and focused administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Results-oriented team-player eager to bring strong administrative skills to company in need of top-level support. Education Master : Public Relations 2015 Full Sail University Public Relations Bachelors of Arts
Bachelor of Arts : Spanish, Philosophy, Media studies 2013 Mercer University Marketing, Public Relations and Journalism coursework Presentation Skills workshop Coursework in Business, Communications and Advertising Associate of Arts : Philosophy 2011 Georgia Perimeter College Student government representative Academic Achievement Award Highlights Advanced MS Office Suite knowledge Excel spreadsheets Competent in Adobe Creative Suites Software (InDesign, Illustrator, Photoshop) Adobe Acrobat XI Pro Meeting planning Report writing Schedule management Deadline-oriented Report analysis Employee training and development Problem resolution Meticulous attention to detail Schedule management Experience Company Name State Administrative Assistant 01/2013 to 10/2014 Designed web and other content. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Served as professional representative of the CEO to executive clients, investors and board members. Published and Designed corporate newsletter. prepared and edited articles. designed graphic presentation. Edited Website content including newsletter and blog posting production using Adobe creative suites. Created, delivered, edited, and optimized marketing materials. Proofread and edited incoming and outgoing documents. Reviewed operating practices and implemented improvements where necessary. Coordinated project-based work Prepared and edited correspondence, communications, presentations and other documents. Designed and maintained databases. Company Name State Public Relations Specialist 01/2012 to 09/2014 Identified customer needs through market research and analysis. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Designed web and other content, including monthly newsletters and promotional calendars. Worked with management to identify trends and developments capable of influencing PR decisions and strategies. Managed editorial content, design and distribution of external company documents. Organized PowerPoint presentations, website content and designs etc.). Company Name City , State Marketing Assistant 01/2012 to 01/2013 Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Helped developed contingency plans and alternative solutions for all projects. Event Planning, and coordination. Provided input and supporting documentation for the preparation of monthly marketing reports. Provided support to marketing department coordinator. Assisted in maintaining all Hodac sponsored websites. Created and delivered press releases, media relations' content, corporate newsletter content, and social media content. Participated and assisted in facilitating community awareness activities, i.e. Assisted in the coordination of public service announcements and all media related activities. Helped create marketing campaigns and track results of these efforts. Helped Draft scripts and coordinated with different departments for consistent messaging. Company Name State Administrative Assistant 01/2010 to 01/2011 Ensured all marketing materials were consistent, easy to understand, and well organized. Provided administrative support for Mercer University academic and service-learning program. Supported Mercer's community work-study internships and tutoring programs through event calendar updates. Facilitated student communication with prospective volunteer opportunities through in-person, telephone, and email. Maintained and organized volunteer opportunity database for optimal student use. Languages Fluent in French, Spanish, Creole Skills Administrative support, Letters and Memos, Filing, Prioritization, Report, Event Planning, Scheduling, Telephone Skills, Time Management, Client Relations, Customer Service, Multilingual,Networking Events,Inventory, Internet Research Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint Presentations, Document translation, Internet Research, Spreadsheet Adobe Acrobat Pro, Photoshop, InDesign, Illustrator,graphic Design, Marketing Materials, media relations, newsletter, Press Releases, web content development, Proposal Writing, Strategic Research, Social Media Maintenance | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME490340184" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_490340184_1_319747834" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="490340184FNAM1"> </span> <span> </span> <span class="field" id="490340184LNAM1"> ADMINISTRATIVE ASSISTANT</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM490340186" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM490340186"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490340186_1_319747848" style="
padding-top:0px;
"> <div class="field singlecolumn" id="490340186FRFM1"> <p align="JUSTIFY"> A dedicated and focused administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Results-oriented team-player eager to bring strong administrative skills to company in need of top-level support. </p> <p align="JUSTIFY"> </p> </div> </div> </div> <div class="section" id="SECTION_EDUC490340189" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC490340189"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490340189_1_319747843" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="490340189DGRE1" itemprop="name"> Master</span> <span> :</span> <span class="programline" dependency="STUY" id="490340189STUY1"> Public Relations</span> <span class="datesWrapper"> <span class="jobdates" id="490340189GRYR1"> 2015</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="490340189SCHO1" itemprop="name"> Full Sail University</span> <span class="joblocation jobcity" id="490340189SCIT1"> </span> <span class="joblocation jobstate" id="490340189SSTA1"> </span> <span class="joblocation jobstate" id="490340189SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="490340189FRFM1"> <p align="LEFT"> Public Relations</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490340189_2_319747844" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="490340189DGRE2" itemprop="name"> Bachelors of Arts
Bachelor of Arts</span> <span> :</span> <span class="programline" dependency="STUY" id="490340189STUY2"> Spanish, Philosophy, Media studies</span> <span class="datesWrapper"> <span class="jobdates" id="490340189GRYR2"> 2013</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="490340189SCHO2" itemprop="name"> Mercer University</span> <span class="joblocation jobcity" id="490340189SCIT2"> </span> <span class="joblocation jobstate" id="490340189SSTA2"> </span> <span class="joblocation jobstate" id="490340189SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="490340189FRFM2"> <p align="LEFT"> Marketing, Public Relations and Journalism coursework</p> <p align="LEFT"> Presentation Skills workshop</p> <p align="LEFT"> Coursework in Business, Communications and Advertising</p> <br/> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490340189_3_319747845" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="490340189DGRE3" itemprop="name"> Associate of Arts</span> <span> :</span> <span class="programline" dependency="STUY" id="490340189STUY3"> Philosophy</span> <span class="datesWrapper"> <span class="jobdates" id="490340189GRYR3"> 2011</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="490340189SCHO3" itemprop="name"> Georgia Perimeter College</span> <span class="joblocation jobcity" id="490340189SCIT3"> </span> <span class="joblocation jobstate" id="490340189SSTA3"> </span> <span class="joblocation jobstate" id="490340189SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="490340189FRFM3"> <p align="LEFT"> Student government representative</p> <p align="LEFT"> Academic Achievement Award</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_HILT490340187" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT490340187"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490340187_1_319747850" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="490340187SKC11"> <ul> <li> Advanced MS Office Suite knowledge</li> <li> Excel spreadsheets</li> <li> Competent in Adobe Creative Suites Software (InDesign, Illustrator, Photoshop)</li> <li> Adobe Acrobat XI Pro</li> <li> Meeting planning</li> <li> Report writing</li> </ul> <br/> <br/> </td> <td class="field twocol_2" id="490340187SKC21"> <ul> <li> Schedule management</li> <li> Deadline-oriented</li> <li> Report analysis</li> <li> Employee training and development</li> <li> Problem resolution</li> <li> Meticulous attention to detail</li> <li> Schedule management</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR490340188" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR490340188"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490340188_1_319747838" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="490340188COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="490340188JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="490340188JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="490340188JTIT1"> Administrative Assistant</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="490340188JSTD1"> 01/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490340188EDDT1"> 10/2014</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="490340188JDES1" itemprop="description"> <ul> <li> Designed web and other content.</li> <li> Designed electronic file systems and maintained electronic and paper files.</li> <li> Handled all media and public relations inquiries.</li> <li> Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.</li> <li> Served as professional representative of the CEO to executive clients, investors and board members.</li> <li> Published and Designed corporate newsletter. prepared and edited articles. designed graphic presentation.</li> <li> Edited Website content including newsletter and blog posting production using Adobe creative suites.</li> <li> Created, delivered, edited, and optimized marketing materials.</li> <li> Proofread and edited incoming and outgoing documents.</li> <li> Reviewed operating practices and implemented improvements where necessary. </li> <li> Coordinated project-based work Prepared and edited correspondence, communications, presentations and other documents.</li> <li> Designed and maintained databases.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490340188_2_319747839" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="490340188COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="490340188JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="490340188JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="490340188JTIT2"> Public Relations Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="490340188JSTD2"> 01/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490340188EDDT2"> 09/2014</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="490340188JDES2" itemprop="description"> <ul> <li> Identified customer needs through market research and analysis.</li> <li> Researched, negotiated, implemented and tracked advertising and public relations activities.</li> <li> Defined project and company vision, strategies and tactics.</li> <li> Designed web and other content, including monthly newsletters and promotional calendars.</li> <li> Worked with management to identify trends and developments capable of influencing PR decisions and strategies.</li> <li> Managed editorial content, design and distribution of external company documents.</li> <li> Organized PowerPoint presentations, website content and designs etc.).</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490340188_3_319747840" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="490340188COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="490340188JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="490340188JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="490340188JTIT3"> Marketing Assistant</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="490340188JSTD3"> 01/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490340188EDDT3"> 01/2013</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="490340188JDES3" itemprop="description"> <ul> <li> Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.</li> <li> Helped developed contingency plans and alternative solutions for all projects.</li> <li> Event Planning, and coordination.</li> <li> Provided input and supporting documentation for the preparation of monthly marketing reports.</li> <li> Provided support to marketing department coordinator.</li> <li> Assisted in maintaining all Hodac sponsored websites.</li> <li> Created and delivered press releases, media relations' content, corporate newsletter content, and social media content.</li> <li> Participated and assisted in facilitating community awareness activities, i.e.</li> <li> Assisted in the coordination of public service announcements and all media related activities.</li> <li> Helped create marketing campaigns and track results of these efforts.</li> <li> Helped Draft scripts and coordinated with different departments for consistent messaging.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490340188_4_319747842" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="490340188COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="490340188JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="490340188JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="490340188JTIT4"> Administrative Assistant</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="490340188JSTD4"> 01/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490340188EDDT4"> 01/2011</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="490340188JDES4" itemprop="description"> <ul> <li> Ensured all marketing materials were consistent, easy to understand, and well organized.</li> <li> Provided administrative support for Mercer University academic and service-learning program.</li> <li> Supported Mercer's community work-study internships and tutoring programs through event calendar updates.</li> <li> Facilitated student communication with prospective volunteer opportunities through in-person, telephone, and email.</li> <li> Maintained and organized volunteer opportunity database for optimal student use.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_LANG490340194" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG490340194"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490340194_1_319747849" style="
padding-top:0px;
"> <div class="field singlecolumn" id="490340194FRFM1"> Fluent in French, Spanish, Creole</div> </div> </div> <div class="section" id="SECTION_SKLL490340195" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL490340195"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490340195_1_319747851" style="
padding-top:0px;
"> <div class="field singlecolumn" id="490340195FRFM1"> <p align="LEFT"> Administrative support, Letters and Memos, Filing, Prioritization, Report,<font> Event Planning, Scheduling, Telephone Skills, Time Management, Client Relations, Customer Service, Multilingual,Networking Events,Inventory, Internet Research</font> </p> <p> <font> <br/> </font> </p> <p align="LEFT"> <font> Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint Presentations, Document translation, Internet Research, Spreadsheet</font> </p> <font> <br/> <p align="LEFT"> Adobe Acrobat Pro, Photoshop, <font> InDesign, Illustrator,graphic Design, Marketing Materials, media relations, newsletter, Press Releases,<font> web content development, Proposal Writing, Strategic Research, <font> Social Media Maintenance </font> </font> </font> </p> <p> </p> </font> </div> </div> </div> </div> | PUBLIC-RELATIONS |
19,072,267 | EXECUTIVE DIRECTOR Executive Profile Visionary Executive Director who excels at marketing communication with demonstrated ability in the development of results-driven, strategic, comprehensive marketing and public relations plans and managing all levels of multiple projects including budgeting and administration. Skill Highlights Leadership/communication skills Strategic planning Project management Budgeting expertise Self-motivated Marketing Public relations Print, broadcast, Web, and social media communication Core Accomplishments Managing Editor, Academic Varsity: An Informal History of the Morningside College Interdepartmental Honors Program; 2002, Morningside College Press Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007 Professional Experience Executive Director May 2013 to Current Company Name － City , State Responsibilities related to Writer/Editor position CHIEF WRITER/EDITOR Responsible for writing/editing content for all organizational publications, including the development and production of all public relations materials, the Web sites (www.foothillscac.org, beaheroforkids.org, wordshurttoo.org), newsletters, publications, and educational materials. Example, the fall 2014 newsletter, available at http://www.foothillscac.org/uploads/9/9/2/1/9921414/foothills-newsletter-fall-2014.pdf Maintains and updates Web sites in coordination with a volunteer webmaster. Ensures that the overall message aligns with the vision, mission, and goals of the center. PUBLIC AWARENESS AND COMMUNITY RELATIONS Oversees the development and implementation of comprehensive outreach, education, and awareness programs for the community, maintains and develops relationships with community organizations and agencies, governmental and funding bodies, the media, and others, represents the center to the community and serves as the primary spokesperson and chief liaison with local media. Presents regularly to community groups and organizations about the work of the center. See http://www.foothillscac.org/news-events.html for examples of press releases and media coverage. Other major responsibilities ADMINISTRATIVE LEADERSHIP ◦ Reports directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversees a staff of two full-time and two part-time persons. STRATEGIC PLANNING ◦ Works with the Board of Directors to develop the center's strategic plan, policies, and procedures; is responsible for the implementation of the same. FISCAL & FACILITY MANAGEMENT ◦ Is responsible for ensuring that sound fiscal practices in line with Generally Accepted Accounting Principles (GAAP) and 501(c)3 regulations are followed; administers the center's programs within budgetary provision; provides comprehensive grant management and works with staff to ensure that all financial and program reports to funders are timely and accurate; and oversees the maintenance of the facility and procurement of equipment. PERSONNEL MANAGEMENT ◦ Is responsible for the recruitment, employment, supervision, professional development, and evaluation of staff and volunteers and ensures that job descriptions are developed, regular performance evaluations are held, and sound human resource practices are in place. PROGRAM OVERSIGHT & SUPPORT PROGRAM SUPERVISION Supports the program staff as needed and ensures that all programs are operating appropriately and are in alignment with the vision, mission, and goals of the center. PROGRAM DEVELOPMENT Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance. PROGRAM EVALUATION Is responsible for evaluation of programs and overall evaluation of the center, including ensuring the appropriate and accurate collection of data and analysis of that data. FUNDRAISING DEVELOPMENT In conjunction with the Board, develops a comprehensive fundraising plan and secures financial support from individuals, foundations, and corporations, develops and maintains ongoing relationships with major donors and grant funders, and oversees and participates in all fundraising and community awareness events. Private contributions increased by 71% in FY 2015 over FY 2014. Executive Director September 2008 to April 2013 Company Name － City , State Responsibilities related to Writer/Editor position MARKETING & PUBLICATIONS Oversaw the development of communications, including Web site content, e-mail and social media messages, and the quarterly newsletter; oversaw and conducted event marketing; served as managing editor for association publications, including oversight of volunteer and staff writers; and wrote policy papers, Web content, news releases, and other documents as needed. COMMUNITY OUTREACH AND ADVOCACY Oversaw policy education, public outreach, and social and media relations; served as the public face for the association; and was responsible for maintaining consistency of message and branding while working to improve the postdoctoral experience. Successes included but were not limited to: * The NPA's recommendations were adopted by the National Institutes of Health (NIH), the National Science Foundation (NSF), and most recently, the White House Office of Science and Technology Policy. * The NPA garnered attention to the postdoctoral experience in the Washington Post, the New York Times, and other leading publications. * The establishment of the International Consortium of Research Staff Associations, led by the NPA and representatives from the United Kingdom, Ireland, and South Africa. Other major responsibilities LEADERSHIP Reported directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversaw a staff of two full-time and one part-time persons. STRATEGIC PLANNING Worked with the Board of Directors to develop the association's strategic plan and is responsible for the implementation of the plan; most recently, a new five-year plan was developed for 2013-2017. PROGRAM MANAGEMENT Developed programs that benefit and support the association's diverse constituencies and leads staff and volunteers in implementing these programs, including but not limited to the association's Annual Meeting, annual Board Retreat, and other events. FUNDRAISING Engaged in fundraising activities, included but not limited to fundraising campaigns, grant writing, and donor cultivation, and worked to build a culture of giving within the served community. FISCAL MANAGEMENT Oversaw accounting according to Generally Accepted Accounting Principles (GAAP) and in line with 501(c)3 regulations including but not limited to the following: grant management; payroll; general ledger; financial statements; and development of annual budgets. Public Relations Staff Writer January 1999 to August 2008 Company Name － City , State position CHIEF WRITER, EDITOR, AND PHOTOGRAPHER Oversaw external and internal communications, served as editor and chief writer and photographer for news releases, the alumni magazine The Morningsider, and the e-newsletter, On the Move. ◦ Conducted interviews of alumni, faculty and staff on a regular basis. MARKETING Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. Major responsibilities Served as the president's researcher and writer for the college's strategic plan. Oversaw Office of Foundation and Grant Development; served as the college's main grant writer. Successful fundraising included but was not limited to: ◦ Worked closely with faculty to develop and seek funding for new programming; for example, worked with professors from the mathematical sciences department in developing programming and writing and submitting a proposal for the National Science Foundation's S-STEM solicitation; the $600,000 proposal was funded in February 2009. Served on committees and task forces as assigned by the president. Major responsibilities Supervised Office of Public Relations and staff of five; was responsible for ensuring continuation of consistent media coverage and effective marketing efforts. Served as spokesperson for the college. Established Foundation and Grant Development, a new office at the college; served as the college's main grant writer. Served as the president's chief writer. Major responsibilities Oversaw external and internal communications, served as editor and chief writer and photographer for the alumni magazine, The Morningsider, and the e-newsletter, On the Move. Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. ◦ Worked closely with admissions to develop and implement marketing campaigns for recruiting students; the college's enrollment increased by 57 percent from 2001 to 2006. ◦ Led the marketing efforts for the College's 2002-2008 capital campaign, including development and production of publications and the campaign video; served as point person for public launch event in October 2004; the campaign, which began with a goal of $20 million in 2002, raised $42 million by its conclusion. ◦ Oversaw the redesign and ongoing maintenance of the College Web site, including major redesigns in 2003 and direction of a team of over 20 Web editors thereafter. Managed a staff of four to eight. Assisted with special event planning as needed. Major responsibilities included writing all news releases, copy for brochures, articles for the alumni magazine, and other writing as assigned. Co-Owner/Manager January 1974 to January 1999 Company Name － City , State Managed the business and its facilities, serving as its accountant and overseeing customer service and marketing efforts. Relevant Proficiencies Experienced in conducting interviews in a sensitive, culturally aware manner. Experienced in communication through written materials. Experienced in presenting and teaching to large audiences (see Education B.A. : Spanish , 1999 Morningside College － City , State , US B.A., English (with an emphasis in writing) and Spanish, minor in mass communications, Morningside College, Sioux City, Iowa, 1999 M.A. : Leadership Bellevue University M.A., Leadership, Bellevue University, Omaha, Neb., January 2008 Languages an emphasis in writing) and Spanish, minor in mass communications, Professional Affiliations Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance Publications To Hear a Child Be a Hero for Kids and Words Hurt, Too NPA Testimony Regarding the Status of Women of Color in STEM. National Postdoctoral Association. Available NIH Biomedical Working Group, NOT-OD-. Johnson Phillips, C., Fonseca-Kelly, Z., Fowler, G., Gelhaus, S., and Taylor, D. . "The Future of Science in the United States: The case for supporting the 'invisible' researchers." Johnson Phillips, C. (2008) "The Advantages and Challenges of at Small, Private Colleges (Master's thesis)." Omaha: Bellevue University Johnson Phillips, C., Gelhaus, S., Ho, J., and Pohlhaus, J., Presentations Foothills Child Advocacy Center: Helping Child Victims"; First Presbyterian Church; Spring Gathering Luncheon; Charlottesville, VA; March 21, 2015 Foothills Child Advocacy Center: Proposal for Action"; Leadership Charlottesville, Charlottesville, VA, November 20, 2013 Finding a Postdoc to Match Your Career Goals"; City University of New York (CUNY) Career and Research Symposium, New York, NY, February 1, 2013. Panelist, Society and Association Effort to Foster Research Integrity; National Academies Committee on Responsible Science: Ensuring the Integrity of the Research Process, Washington, DC, August 14, 2012. Panel Moderator, Launch of International Consortium of Research Staff Associations (ICoRSA), the European Open Science Forum, Dublin, Ireland, July 13, 2012. Using Data to Inform Policy Recommendations and Strategic Planning"; Association of Institutional Research (AIR)/NSF/National Center for Educational Statistics (NCES) National Research Data Institute, Washington, DC, July 12, 2012. The Future of STEM Graduate Education and Postdoctoral Training"; National Science Foundation (NSF) Directorate for Education and Human Resource's Division of Human Resource Development Joint Annual Meeting, Alexandria, VA, June 14, 2012. Finding a Postdoc to Match Your Career Goals"; Howard University 2012 Preparing Future Faculty (PFF) Summer Institute, Washington, DC, June 8, 2012. Expanding Cross-Disciplinary Dialogue in the Postdoctoral Community Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, April 23-24, 2012. Practical Tips for Effective Mentoring: Hand-holding Not Required" and "What Do You Need from Your Mentoring Relationships"; Environmental Protection Agency, Raleigh, NC, January 3, 2012. Comments on general postdoc issues, The National Academies (NAS) Committee to Review the State of the Postdoctoral Experience in Scientists and Engineers, Washington, DC, December 13, 2011. Leading Innovation and Discovery Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, September 19, 2011. Postdoctoral Trends and Perspectives: Selection, Training, and Support," Graduate Career Consortium, Stanford University, Stanford, CA, June 23, 2011. Presentation regarding postdoc workforce issues; National Institutes of Health (NIH) Biomedical Research Workforce Working Group (Advisory Committee to the NIH Director); co-presented with Zoe Fonseca-Kelly, Ph.D., Chair, NPA Board of Directors; NIH, Bethesda, MD, June 21, 2011. Facilitating Postdoc Women's Advancement in the Academic Career Pipeline," Oregon State University, Corvalis, OR, May 27, 2011. Postdocs, Federal Initiatives and Title IX," 2011 NPA Annual Meeting, Bethesda, MD, March 26, 2011. Postdocs & Title IX (Plus: Some Promising Practices)," 2010 NSF ADVANCE Workshop, Alexandria, VA, November 8, 2010. Postdoc Women," National Academies Committee on Women in Science, Engineering, and Medicine (CWSEM) Meeting, Washington, DC, November 4, 2010. Let's Talk: Broadening Participation in the Social, Behavioral, and Economic Sciences Postdoctoral Community Workshop, National Science Foundation, Arlington, VA, organizer and session facilitator, October 29, 2010. EPSCoR Mentoring Plan: The NPA Core Competencies & IDPs," Arkansas Science & Technology Authority EPSCoR Annual Meeting, Little Rock, AR, October 4, 2010. Remarks, National Academies Committee on Research Universities Reception, Washington, DC, September 21, 2010. Feeling Invisible?: The Postdoctoral Experience," University of Florida, Gainesville, FL, September 13, 2010. How the NPA Can Help You to Maximize Your Postdoc Experience," Society for the Study of Reproduction Annual Meeting, co-presenter with Philip Clifford, Ph.D. Milwaukee, Wis., July 31, 2010. Early Career Researchers Survey Project, Human Resources Expert Panel, facilitator/consultant for the National Science Foundation Division of Science Resources Statistics, July 13, 2010. Thinking Long-term: The Keys to a Successful Postdoc," The University of South Dakota, Vermillion, S.D., April 12, 2010. Thinking Long-term: Incorporating Core Competencies into the Postdoc Experience," Brown University Providence, R.I., February 25, 2010. What Makes a Successful Postdoctoral Program?," Cedars-Sinai Medical Center, Graduate Program in Biomedical Science and Translational Medicine, Los Angeles, Calif., February 9, 2010 The NPA Core Competencies," University of Virginia Lunchtime Postdoc Seminar, Charlottesville, Va., November 2009. What Makes a Successful Training Program?"; the National Institute on Drug Abuse (NIDA) Research Training Directors' Meeting: Sustaining Training Programs for the 21st Century, Bethesda, Md., November 2009. NPA's Perspective on Core Competencies," Group on Graduate Research, Education, and Training (GREAT) Postdoctorate Leaders Section Annual Meeting: Innovation and Optimization of Graduate Student and Postdoctorate Learning and Development, St. Louis, Mo., October 2009. Leadership Styles" and "Conflict Management," NPA Committee Leadership Institute, Bethesda, Md., October 2009. The State of the Postdoctoral Researcher Today," the Cancer Biology Training Consortium (CABTRAC), Cancer Biology Chair and Directors Retreat, Clearwater Beach, Fla., October 2009 What Every Postdoctoral Scholar Should Know," the Howard University/University of Texas at El Paso (UTEP) Annual Institute of Postdoctoral Preparation, El Paso, Texas, September 2009. Mentoring Plans for Postdoctoral Associates," the National Science Foundation (NSF) Division of Human Resource Development (HRD) 2009 Joint Annual Meeting (JAM), Washington, D.C., June 2009. What Every Postdoctoral Scholar and Principal Investigator Should Know: The National Postdoctoral Association Core Competencies," the University of Nebraska-Lincoln Research Fair; Lincoln, Neb., April 2009. General presentation on the NPA and postdoctoral issues, Postdoctoral and Young Investigator Networking Brunch, American Society for Nutrition (ASN) Scientific Sessions at Experimental Biology 2009; New Orleans, La., April 2009. The Last Link: The Postdoctoral Experience," the National Science Foundation, Co-sponsored by the Division of Graduate Education, The Office of International Science and Engineering, and The Division of Biological Infrastructure, Arlington, Va., January 28, 2009. Leadership Seminar Leader, Morningside College Leadership Academy, March 2008. Cost-effective Surveys," Public Relations Society of America (PRSA) Counselors to Higher Education (CHE) Senior Summit, Washington, D.C., April 2007. Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007. Skills Marketing, And Marketing, Its, Accountant, Customer Service, Receptionist, Retail Sales, Teaching, Advertising, Internal Communications, Marketing Research, Print Advertising, Print Campaign, Public Relations, Basis, Maintenance, Fundraising, Accounting, Gaap, Strategic Planning, Event Planning, Million, Recruiting, Branding, Budgets, Community Outreach, Financial Statements, General Ledger, Leads, Media Relations, Payroll, Program Management, Project Management, Collection, Community Relations, Financial Support, Liaison, Personnel Management, Procurement, Recruitment, Acrobat, Adobe Indesign, Ap, Ar, Biomedical, Civil Site, Conflict Management, Content Management, Content Management Systems, Database, Database Management, Excel, Human Resources, Indesign, Jam, Leadership Development, Learning And Development, Mac, Mentoring, Microsoft Word, Nas, Network Attached Storage, Networking, Od, Optimization, Organizational Development, Photoshop, Pipeline, Powerpoint, Quota, Site Design, Statistics, Time Management, Training, Training Programs, Word | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME591627643" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_591627643_1_384961299" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="591627643FNAM1"> </span> <span> </span> <span class="field" id="591627643LNAM1"> EXECUTIVE DIRECTOR</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM591627645" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM591627645"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591627645_1_384964674" style="
padding-top:0px;
"> <div class="field singlecolumn" id="591627645FRFM1"> <p align="LEFT"> Visionary Executive Director who excels at marketing communication with demonstrated ability in the development of results-driven, strategic, comprehensive marketing and public relations plans and managing all levels of multiple projects including budgeting and administration.</p> </div> </div> </div> <div class="section" id="SECTION_HILT591627646" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT591627646"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591627646_1_384966238" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="591627646SKC11"> <ul> <li> Leadership/communication skills</li> <li> Strategic planning</li> <li> Project management</li> <li> Budgeting expertise</li> <li> Self-motivated</li> <br/> </ul> </td> <td class="field twocol_2 charspace" id="591627646SKC21"> <ul> <li> Marketing </li> <li> Public relations</li> <li> Print, broadcast, Web, and social media communication</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM591627650" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM591627650"> Core Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591627650_1_384961301" style="
padding-top:0px;
"> <div class="field singlecolumn" id="591627650FRFM1"> <ul> <li> Managing Editor, Academic Varsity: An Informal History of the Morningside College Interdepartmental Honors Program; 2002, Morningside College Press</li> <li> Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR591627647" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR591627647"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591627647_1_384961303" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="591627647JTIT1"> Executive Director</span> <br/> <span> <span class="jobdates" format="%B %Y" id="591627647JSTD1"> May 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="591627647EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="591627647COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="591627647JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="591627647JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="591627647JDES1" itemprop="description"> <ul> <li> Responsibilities related to Writer/Editor position CHIEF WRITER/EDITOR</li> <li> Responsible for writing/editing content for all organizational publications, including the development and production of all public relations materials, the Web sites (www.foothillscac.org, beaheroforkids.org, wordshurttoo.org), newsletters, publications, and educational materials.</li> <li> Example, the fall 2014 newsletter, available at http://www.foothillscac.org/uploads/9/9/2/1/9921414/foothills-newsletter-fall-2014.pdf</li> <li> Maintains and updates Web sites in coordination with a volunteer webmaster.</li> <li> Ensures that the overall message aligns with the vision, mission, and goals of the center. PUBLIC AWARENESS AND COMMUNITY RELATIONS</li> <li> Oversees the development and implementation of comprehensive outreach, education, and awareness programs for the community, maintains and develops relationships with community organizations and agencies, governmental and funding bodies, the media, and others, represents the center to the community and serves as the primary spokesperson and chief liaison with local media.</li> <li> Presents regularly to community groups and organizations about the work of the center.</li> <li> See http://www.foothillscac.org/news-events.html for examples of press releases and media coverage. Other major responsibilities ADMINISTRATIVE</li> <li> LEADERSHIP ◦ Reports directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversees a staff of two full-time and two part-time persons.</li> <li> STRATEGIC PLANNING ◦ Works with the Board of Directors to develop the center's strategic plan, policies, and procedures; is responsible for the implementation of the same.</li> <li> FISCAL & FACILITY MANAGEMENT ◦ Is responsible for ensuring that sound fiscal practices in line with Generally Accepted Accounting Principles (GAAP) and 501(c)3 regulations are followed; administers the center's programs within budgetary provision; provides comprehensive grant management and works with staff to ensure that all financial and program reports to funders are timely and accurate; and oversees the maintenance of the facility and procurement of equipment.</li> <li> PERSONNEL MANAGEMENT ◦ Is responsible for the recruitment, employment, supervision, professional development, and evaluation of staff and volunteers and ensures that job descriptions are developed, regular performance evaluations are held, and sound human resource practices are in place. PROGRAM OVERSIGHT & SUPPORT</li> <li> PROGRAM SUPERVISION Supports the program staff as needed and ensures that all programs are operating appropriately and are in alignment with the vision, mission, and goals of the center.</li> <li> PROGRAM DEVELOPMENT Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance.</li> <li> PROGRAM EVALUATION Is responsible for evaluation of programs and overall evaluation of the center, including ensuring the appropriate and accurate collection of data and analysis of that data. FUNDRAISING</li> <li> DEVELOPMENT In conjunction with the Board, develops a comprehensive fundraising plan and secures financial support from individuals, foundations, and corporations, develops and maintains ongoing relationships with major donors and grant funders, and oversees and participates in all fundraising and community awareness events.</li> <li> Private contributions increased by 71% in FY 2015 over FY 2014.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_591627647_2_384961304" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="591627647JTIT2"> Executive Director</span> <br/> <span> <span class="jobdates" format="%B %Y" id="591627647JSTD2"> September 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="591627647EDDT2"> April 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="591627647COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="591627647JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="591627647JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="591627647JDES2" itemprop="description"> <ul> <li> Responsibilities related to Writer/Editor position MARKETING & PUBLICATIONS</li> <li> Oversaw the development of communications, including Web site content, e-mail and social media messages, and the quarterly newsletter; oversaw and conducted event marketing; served as managing editor for association publications, including oversight of volunteer and staff writers; and wrote policy papers, Web content, news releases, and other documents as needed. COMMUNITY OUTREACH AND ADVOCACY</li> <li> Oversaw policy education, public outreach, and social and media relations; served as the public face for the association; and was responsible for maintaining consistency of message and branding while working to improve the postdoctoral experience. Successes included but were not limited to: * The NPA's recommendations were adopted by the National Institutes of Health (NIH), the National Science Foundation (NSF), and most recently, the White House Office of Science and Technology Policy. * The NPA garnered attention to the postdoctoral experience in the Washington Post, the New York Times, and other leading publications. * The establishment of the International Consortium of Research Staff Associations, led by the NPA and representatives from the United Kingdom, Ireland, and South Africa. Other major responsibilities LEADERSHIP Reported directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversaw a staff of two full-time and one part-time persons. STRATEGIC PLANNING Worked with the Board of Directors to develop the association's strategic plan and is responsible for the implementation of the plan; most recently, a new five-year plan was developed for 2013-2017. PROGRAM MANAGEMENT Developed programs that benefit and support the association's diverse constituencies and leads staff and volunteers in implementing these programs, including but not limited to the association's Annual Meeting, annual Board Retreat, and other events. FUNDRAISING Engaged in fundraising activities, included but not limited to fundraising campaigns, grant writing, and donor cultivation, and worked to build a culture of giving within the served community. FISCAL MANAGEMENT Oversaw accounting according to Generally Accepted Accounting Principles (GAAP) and in line with 501(c)3 regulations including but not limited to the following: grant management; payroll; general ledger; financial statements; and development of annual budgets.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_591627647_3_384961305" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="591627647JTIT3"> Public Relations Staff Writer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="591627647JSTD3"> January 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="591627647EDDT3"> August 2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="591627647COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="591627647JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="591627647JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="591627647JDES3" itemprop="description"> <ul> <li> position CHIEF WRITER, EDITOR, AND PHOTOGRAPHER</li> <li> Oversaw external and internal communications, served as editor and chief writer and photographer for news releases, the alumni magazine The Morningsider, and the e-newsletter, On the Move. ◦ Conducted interviews of alumni, faculty and staff on a regular basis. MARKETING</li> <li> Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. Major responsibilities</li> <li> Served as the president's researcher and writer for the college's strategic plan.</li> <li> Oversaw Office of Foundation and Grant Development; served as the college's main grant writer. Successful fundraising included but was not limited to: ◦ Worked closely with faculty to develop and seek funding for new programming; for example, worked with professors from the mathematical sciences department in developing programming and writing and submitting a proposal for the National Science Foundation's S-STEM solicitation; the $600,000 proposal was funded in February 2009.</li> <li> Served on committees and task forces as assigned by the president. Major responsibilities</li> <li> Supervised Office of Public Relations and staff of five; was responsible for ensuring continuation of consistent media coverage and effective marketing efforts.</li> <li> Served as spokesperson for the college.</li> <li> Established Foundation and Grant Development, a new office at the college; served as the college's main grant writer.</li> <li> Served as the president's chief writer. Major responsibilities</li> <li> Oversaw external and internal communications, served as editor and chief writer and photographer for the alumni magazine, The Morningsider, and the e-newsletter, On the Move.</li> <li> Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. ◦ Worked closely with admissions to develop and implement marketing campaigns for recruiting students; the college's enrollment increased by 57 percent from 2001 to 2006. ◦ Led the marketing efforts for the College's 2002-2008 capital campaign, including development and production of publications and the campaign video; served as point person for public launch event in October 2004; the campaign, which began with a goal of $20 million in 2002, raised $42 million by its conclusion. ◦ Oversaw the redesign and ongoing maintenance of the College Web site, including major redesigns in 2003 and direction of a team of over 20 Web editors thereafter.</li> <li> Managed a staff of four to eight.</li> <li> Assisted with special event planning as needed. Major responsibilities included writing all news releases, copy for brochures, articles for the alumni magazine, and other writing as assigned.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_591627647_4_384961306" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="591627647JTIT4"> Co-Owner/Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="591627647JSTD4"> January 1974</span> <span> to </span> <span class="jobdates" format="%B %Y" id="591627647EDDT4"> January 1999</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="591627647COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="591627647JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="591627647JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="591627647JDES4" itemprop="description"> <ul> <li> Managed the business and its facilities, serving as its accountant and overseeing customer service and marketing efforts. Relevant Proficiencies</li> <li> Experienced in conducting interviews in a sensitive, culturally aware manner.</li> <li> Experienced in communication through written materials.</li> <li> Experienced in presenting and teaching to large audiences (see</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC591627648" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC591627648"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591627648_1_384961308" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="591627648DGRE1" itemprop="name"> B.A.</span> <span> : </span> <span class="programline" dependency="STUY" id="591627648STUY1"> Spanish</span> <span> , </span> <span class="jobdates" id="591627648GRYR1"> 1999</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="591627648SCHO1" itemprop="name"> Morningside College</span> <span> － </span> <span class="joblocation jobcity" id="591627648SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="591627648SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="591627648SCNT1"> US</span> </span> <span class="paddedline"> <span class="field" id="591627648FRFM1"> B.A., English (with an emphasis in writing) and Spanish, minor in mass communications, Morningside College, Sioux City, Iowa, 1999</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_591627648_2_384961307" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="591627648DGRE2" itemprop="name"> M.A.</span> <span> : </span> <span class="programline" dependency="STUY" id="591627648STUY2"> Leadership</span> <span class="jobdates" id="591627648GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="591627648SCHO2" itemprop="name"> Bellevue University</span> <span class="joblocation jobcity" id="591627648SCIT2"> </span> <span class="joblocation jobstate" id="591627648SSTA2"> </span> <span class="joblocation jobstate" id="591627648SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="591627648FRFM2"> M.A., Leadership, Bellevue University, Omaha, Neb., January 2008</span> </span> </div> </div> </div> <div class="section" id="SECTION_LANG591627652" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_LANG591627652"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591627652_1_384961309" style="
padding-top:0px;
"> <div class="field singlecolumn" id="591627652FRFM1"> an emphasis in writing) and Spanish, minor in mass communications,</div> </div> </div> <div class="section" id="SECTION_AFIL591627649" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_AFIL591627649"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591627649_1_384961310" style="
padding-top:0px;
"> <div class="field singlecolumn" id="591627649FRFM1"> Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance</div> </div> </div> <div class="section" id="SECTION_PUBL591627653" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_PUBL591627653"> Publications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591627653_1_384961311" style="
padding-top:0px;
"> <div class="field singlecolumn" id="591627653FRFM1"> To Hear a Child Be a Hero for Kids and Words Hurt, Too NPA Testimony Regarding the Status of Women of Color in STEM. National Postdoctoral Association. Available NIH Biomedical Working Group, NOT-OD-. Johnson Phillips, C., Fonseca-Kelly, Z., Fowler, G., Gelhaus, S., and Taylor, D. . "The Future of Science in the United States: The case for supporting the 'invisible' researchers." Johnson Phillips, C. (2008) "The Advantages and Challenges of at Small, Private Colleges (Master's thesis)." Omaha: Bellevue University Johnson Phillips, C., Gelhaus, S., Ho, J., and Pohlhaus, J., </div> </div> </div> <div class="section" id="SECTION_PRES591627651" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_PRES591627651"> Presentations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591627651_1_384961302" style="
padding-top:0px;
"> <div class="field singlecolumn" id="591627651FRFM1"> Foothills Child Advocacy Center: Helping Child Victims"; First Presbyterian Church; Spring Gathering Luncheon; Charlottesville, VA; March 21, 2015 Foothills Child Advocacy Center: Proposal for Action"; Leadership Charlottesville, Charlottesville, VA, November 20, 2013 Finding a Postdoc to Match Your Career Goals"; City University of New York (CUNY) Career and Research Symposium, New York, NY, February 1, 2013. Panelist, Society and Association Effort to Foster Research Integrity; National Academies Committee on Responsible Science: Ensuring the Integrity of the Research Process, Washington, DC, August 14, 2012. Panel Moderator, Launch of International Consortium of Research Staff Associations (ICoRSA), the European Open Science Forum, Dublin, Ireland, July 13, 2012. Using Data to Inform Policy Recommendations and Strategic Planning"; Association of Institutional Research (AIR)/NSF/National Center for Educational Statistics (NCES) National Research Data Institute, Washington, DC, July 12, 2012. The Future of STEM Graduate Education and Postdoctoral Training"; National Science Foundation (NSF) Directorate for Education and Human Resource's Division of Human Resource Development Joint Annual Meeting, Alexandria, VA, June 14, 2012. Finding a Postdoc to Match Your Career Goals"; Howard University 2012 Preparing Future Faculty (PFF) Summer Institute, Washington, DC, June 8, 2012. Expanding Cross-Disciplinary Dialogue in the Postdoctoral Community Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, April 23-24, 2012. Practical Tips for Effective Mentoring: Hand-holding Not Required" and "What Do You Need from Your Mentoring Relationships"; Environmental Protection Agency, Raleigh, NC, January 3, 2012. Comments on general postdoc issues, The National Academies (NAS) Committee to Review the State of the Postdoctoral Experience in Scientists and Engineers, Washington, DC, December 13, 2011. Leading Innovation and Discovery Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, September 19, 2011. Postdoctoral Trends and Perspectives: Selection, Training, and Support," Graduate Career Consortium, Stanford University, Stanford, CA, June 23, 2011. Presentation regarding postdoc workforce issues; National Institutes of Health (NIH) Biomedical Research Workforce Working Group (Advisory Committee to the NIH Director); co-presented with Zoe Fonseca-Kelly, Ph.D., Chair, NPA Board of Directors; NIH, Bethesda, MD, June 21, 2011. Facilitating Postdoc Women's Advancement in the Academic Career Pipeline," Oregon State University, Corvalis, OR, May 27, 2011. Postdocs, Federal Initiatives and Title IX," 2011 NPA Annual Meeting, Bethesda, MD, March 26, 2011. Postdocs & Title IX (Plus: Some Promising Practices)," 2010 NSF ADVANCE Workshop, Alexandria, VA, November 8, 2010. Postdoc Women," National Academies Committee on Women in Science, Engineering, and Medicine (CWSEM) Meeting, Washington, DC, November 4, 2010. Let's Talk: Broadening Participation in the Social, Behavioral, and Economic Sciences Postdoctoral Community Workshop, National Science Foundation, Arlington, VA, organizer and session facilitator, October 29, 2010. EPSCoR Mentoring Plan: The NPA Core Competencies & IDPs," Arkansas Science & Technology Authority EPSCoR Annual Meeting, Little Rock, AR, October 4, 2010. Remarks, National Academies Committee on Research Universities Reception, Washington, DC, September 21, 2010. Feeling Invisible?: The Postdoctoral Experience," University of Florida, Gainesville, FL, September 13, 2010. How the NPA Can Help You to Maximize Your Postdoc Experience," Society for the Study of Reproduction Annual Meeting, co-presenter with Philip Clifford, Ph.D. Milwaukee, Wis., July 31, 2010. Early Career Researchers Survey Project, Human Resources Expert Panel, facilitator/consultant for the National Science Foundation Division of Science Resources Statistics, July 13, 2010. Thinking Long-term: The Keys to a Successful Postdoc," The University of South Dakota, Vermillion, S.D., April 12, 2010. Thinking Long-term: Incorporating Core Competencies into the Postdoc Experience," Brown University Providence, R.I., February 25, 2010. What Makes a Successful Postdoctoral Program?," Cedars-Sinai Medical Center, Graduate Program in Biomedical Science and Translational Medicine, Los Angeles, Calif., February 9, 2010 The NPA Core Competencies," University of Virginia Lunchtime Postdoc Seminar, Charlottesville, Va., November 2009. What Makes a Successful Training Program?"; the National Institute on Drug Abuse (NIDA) Research Training Directors' Meeting: Sustaining Training Programs for the 21st Century, Bethesda, Md., November 2009. NPA's Perspective on Core Competencies," Group on Graduate Research, Education, and Training (GREAT) Postdoctorate Leaders Section Annual Meeting: Innovation and Optimization of Graduate Student and Postdoctorate Learning and Development, St. Louis, Mo., October 2009. Leadership Styles" and "Conflict Management," NPA Committee Leadership Institute, Bethesda, Md., October 2009. The State of the Postdoctoral Researcher Today," the Cancer Biology Training Consortium (CABTRAC), Cancer Biology Chair and Directors Retreat, Clearwater Beach, Fla., October 2009 What Every Postdoctoral Scholar Should Know," the Howard University/University of Texas at El Paso (UTEP) Annual Institute of Postdoctoral Preparation, El Paso, Texas, September 2009. Mentoring Plans for Postdoctoral Associates," the National Science Foundation (NSF) Division of Human Resource Development (HRD) 2009 Joint Annual Meeting (JAM), Washington, D.C., June 2009. What Every Postdoctoral Scholar and Principal Investigator Should Know: The National Postdoctoral Association Core Competencies," the University of Nebraska-Lincoln Research Fair; Lincoln, Neb., April 2009. General presentation on the NPA and postdoctoral issues, Postdoctoral and Young Investigator Networking Brunch, American Society for Nutrition (ASN) Scientific Sessions at Experimental Biology 2009; New Orleans, La., April 2009. The Last Link: The Postdoctoral Experience," the National Science Foundation, Co-sponsored by the Division of Graduate Education, The Office of International Science and Engineering, and The Division of Biological Infrastructure, Arlington, Va., January 28, 2009. Leadership Seminar Leader, Morningside College Leadership Academy, March 2008. Cost-effective Surveys," Public Relations Society of America (PRSA) Counselors to Higher Education (CHE) Senior Summit, Washington, D.C., April 2007. Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007. </div> </div> </div> <div class="section" id="SECTION_SKLL591627654" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL591627654"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591627654_1_384961312" style="
padding-top:0px;
"> <div class="field singlecolumn" id="591627654FRFM1"> Marketing, And Marketing, Its, Accountant, Customer Service, Receptionist, Retail Sales, Teaching, Advertising, Internal Communications, Marketing Research, Print Advertising, Print Campaign, Public Relations, Basis, Maintenance, Fundraising, Accounting, Gaap, Strategic Planning, Event Planning, Million, Recruiting, Branding, Budgets, Community Outreach, Financial Statements, General Ledger, Leads, Media Relations, Payroll, Program Management, Project Management, Collection, Community Relations, Financial Support, Liaison, Personnel Management, Procurement, Recruitment, Acrobat, Adobe Indesign, Ap, Ar, Biomedical, Civil Site, Conflict Management, Content Management, Content Management Systems, Database, Database Management, Excel, Human Resources, Indesign, Jam, Leadership Development, Learning And Development, Mac, Mentoring, Microsoft Word, Nas, Network Attached Storage, Networking, Od, Optimization, Organizational Development, Photoshop, Pipeline, Powerpoint, Quota, Site Design, Statistics, Time Management, Training, Training Programs, Word</div> </div> </div> </div> | PUBLIC-RELATIONS |
21,321,598 | APPLECARE CPU ADVISOR Summary My goal is to establish a rewarding career in customer service and data entry using my skills in excel proficiency and organization, while being collaborative with a team to serve consumers to provide a positive customer experience. Highlights Microsoft Office proficiency Excellent communication skills Microsoft Excel certified Filing and data archiving Time management Customer service-oriented Self-directed Exceptional telephone etiquette Accomplishments Reduced technical escalations to management by 95% to only 2-3 per day. Skills Advertising, Budget Maintenance, Data Entry, Graphic Design, Marketing, Office management, Research, Phone Support Experience AppleCare CPU Advisor July 2014 to Current Company Name － City , State Receive inbound calls to provide the customer an individualized experience educating the customer on how to use their Macintosh (Apple) products most efficiently. Collaborate with customers to improve user experience with software and applications; Resolve technical and computer operating system issues. Verified that information in the computer system was up-to-date and accurate using iLog/iDesk case-logging tools. Identified and resolved system and account issues. Worked with team to represent Apple positively and meet customer expectations. Adhere and Comply with Apple's business conduct policy; maintain integrity, honesty and respect. Acquisitions & Public Relations Coordinator May 2014 to Current Company Name － City , State Conduct and organize research-relevant content for use on the YDM social media outlets for other means of marketing & advertising. Contact small businesses and corporations in the Greater Charlotte area to inquire about their marketing needs and acquire sales for Your Design Market products and marketing services to build and establish a firm client base. Eliminated outdated records by sending the records to be scanned. Arrange and schedule appointments between the client and the graphics design team. Host Your Design Market product launch parties introducing latest promotional deals to attain clientele. Respond to business email inquiries. Created monthly reports for records, closed terminated records and maintained a master list of clients and potential clients. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for CEO. Write and mail response letters. Hostess March 2009 to July 2009 Company Name － City , State Provided a warm and welcoming environment for guests. Assisted diners with seating as needed Worked with team members to encourage guest satisfaction. Maintained a clean environment. Maintained contact with kitchen staff, management, serving staff, and customers Inspected dining and serving areas to ensure cleanliness and proper setup Rectified guest complaints. Planned out the seating chart and organized the reservations. Education B.S : Business , Present University of Phoenix － City , State GPA: GPA: 3.0 Business GPA: 3.0 B.A : Communication Communication Media , May 2007 Oakwood University － City , State GPA: GPA: 3.0 Communication Communication Media GPA: 3.0 High School Diploma : 2004 Vance High School Additional Information Volunteer Endeavors:
Pathfinders of the Seventh Day Adventist Church| August 1998-present
1801 Double Oaks Rd. Charlotte, NC 28206 & 827 Tom Hunter Rd, Charlotte, NC 28213
--Community Outreach, Soup Kitchen, Clothes Drive, Fundraising for non-profit organizations, Youth Leadership Development, and life skills enriching activities. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME530788984" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_530788984_1_346657435" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="530788984FNAM1"> </span> <span> </span> <span class="field" id="530788984LNAM1"> APPLECARE CPU ADVISOR</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM530788986" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM530788986"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530788986_1_346657450" style="
padding-top:0px;
"> <div class="field singlecolumn" id="530788986FRFM1"> <p align="LEFT"> My goal is to establish a rewarding career in customer service and data entry using my skills in excel proficiency and organization, while being collaborative with a team to serve consumers to provide a positive customer experience.</p> </div> </div> </div> <div class="section" id="SECTION_HILT530788987" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT530788987"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530788987_1_346662183" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="530788987SKC11"> <ul> <li> Microsoft Office proficiency</li> <li> Excellent communication skills</li> <li> Microsoft Excel certified</li> <li> Filing and data archiving</li> </ul> </td> <td class="field twocol_2 charspace" id="530788987SKC21"> <ul> <li> Time management</li> <li> Customer service-oriented</li> <li> Self-directed</li> <li> Exceptional telephone etiquette</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM530788988" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM530788988"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530788988_1_346663214" style="
padding-top:0px;
"> <div class="field singlecolumn" id="530788988FRFM1"> <p align="LEFT"> Reduced technical escalations to management by 95% to only 2-3 per day.</p> </div> </div> </div> <div class="section" id="SECTION_SKLL530788998" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL530788998"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530788998_1_346657452" style="
padding-top:0px;
"> <div class="field singlecolumn" id="530788998FRFM1"> <p align="LEFT"> Advertising, Budget Maintenance, Data Entry, Graphic Design, Marketing, Office management, Research, Phone Support</p> </div> </div> </div> <div class="section" id="SECTION_EXPR530788989" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR530788989"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530788989_1_346657439" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="530788989JTIT1"> AppleCare CPU Advisor</span> <br/> <span> <span class="jobdates" format="%B %Y" id="530788989JSTD1"> July 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="530788989EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="530788989COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="530788989JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="530788989JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="530788989JDES1" itemprop="description"> <ul> <li> Receive inbound calls to provide the customer an individualized experience educating the customer on how to use their Macintosh (Apple) products most efficiently.</li> <li> Collaborate with customers to improve user experience with software and applications; Resolve technical and computer operating system issues.</li> <li> Verified that information in the computer system was up-to-date and accurate using iLog/iDesk case-logging tools.</li> <li> Identified and resolved system and account issues.</li> <li> Worked with team to represent Apple positively and meet customer expectations.</li> <li> Adhere and Comply with Apple's business conduct policy; maintain integrity, honesty and respect.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_530788989_2_346657441" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="530788989JTIT2"> Acquisitions & Public Relations Coordinator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="530788989JSTD2"> May 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="530788989EDDT2"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="530788989COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="530788989JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="530788989JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="530788989JDES2" itemprop="description"> <ul> <li> Conduct and organize research-relevant content for use on the YDM social media outlets for other means of marketing & advertising.</li> <li> Contact small businesses and corporations in the Greater Charlotte area to inquire about their marketing needs and acquire sales for Your Design Market products and marketing services to build and establish a firm client base.</li> <li> Eliminated outdated records by sending the records to be scanned.</li> <li> Arrange and schedule appointments between the client and the graphics design team.</li> <li> Host Your Design Market product launch parties introducing latest promotional deals to attain clientele.</li> <li> Respond to business email inquiries.</li> <li> Created monthly reports for records, closed terminated records and maintained a master list of clients and potential clients.</li> <li> Organized billing and invoice data and prepared accounts receivable and expected revenue reports for CEO.</li> <li> Write and mail response letters.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_530788989_3_346657444" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="530788989JTIT3"> Hostess</span> <br/> <span> <span class="jobdates" format="%B %Y" id="530788989JSTD3"> March 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="530788989EDDT3"> July 2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="530788989COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="530788989JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="530788989JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="530788989JDES3" itemprop="description"> <ul> <li> Provided a warm and welcoming environment for guests.</li> <li> Assisted diners with seating as needed</li> <li> Worked with team members to encourage guest satisfaction.</li> <li> Maintained a clean environment.</li> <li> Maintained contact with kitchen staff, management, serving staff, and customers</li> <li> Inspected dining and serving areas to ensure cleanliness and proper setup</li> <li> Rectified guest complaints.</li> <li> Planned out the seating chart and organized the reservations.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC530788990" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC530788990"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530788990_1_346657447" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="530788990DGRE1" itemprop="name"> B.S</span> <span> : </span> <span class="programline" dependency="STUY" id="530788990STUY1"> Business </span> <span> , </span> <span class="jobdates" id="530788990GRYR1"> Present</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="530788990SCHO1" itemprop="name"> University of Phoenix </span> <span> － </span> <span class="joblocation jobcity" id="530788990SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="530788990SSTA1"> State</span> <span class="joblocation jobstate" id="530788990SCNT1"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="530788990GRPA1"> GPA: 3.0</span> </span> <span class="paddedline"> <span class="field" id="530788990FRFM1"> <p align="LEFT"> Business GPA: 3.0</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_530788990_2_346657448" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="530788990DGRE2" itemprop="name"> B.A</span> <span> : </span> <span class="programline" dependency="STUY" id="530788990STUY2"> Communication Communication Media</span> <span> , </span> <span class="jobdates" id="530788990GRYR2"> May 2007</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="530788990SCHO2" itemprop="name"> Oakwood University</span> <span> － </span> <span class="joblocation jobcity" id="530788990SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="530788990SSTA2"> State</span> <span class="joblocation jobstate" id="530788990SCNT2"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="530788990GRPA2"> GPA: 3.0</span> </span> <span class="paddedline"> <span class="field" id="530788990FRFM2"> Communication Communication Media GPA: 3.0</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_530788990_3_346657449" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="530788990DGRE3" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" dependency="STUY" id="530788990STUY3"> </span> <span class="jobdates" id="530788990GRYR3"> 2004</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="530788990SCHO3" itemprop="name"> Vance High School</span> <span class="joblocation jobcity" id="530788990SCIT3"> </span> <span class="joblocation jobstate" id="530788990SSTA3"> </span> <span class="joblocation jobstate" id="530788990SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="530788990FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_ADDI530788999" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ADDI530788999"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530788999_1_346657453" style="
padding-top:0px;
"> <div class="field singlecolumn" id="530788999FRFM1"> <ul> <li> Volunteer Endeavors:
Pathfinders of the Seventh Day Adventist Church| August 1998-present
1801 Double Oaks Rd. Charlotte, NC 28206 & 827 Tom Hunter Rd, Charlotte, NC 28213
--Community Outreach, Soup Kitchen, Clothes Drive, Fundraising for non-profit organizations, Youth Leadership Development, and life skills enriching activities.</li> </ul> </div> </div> </div> </div> | PUBLIC-RELATIONS |
11,842,274 | BARTENDER Experience Bartender , 05/2018 Company Name – City , State Marketing & Public Relations: 10 years, Maintain proper and adequate set-up of the bar on a daily basis. Responsible for maintaining stock, preparing and storing of all garnishes, juices and other perishables to ensure product quality. Attend stand ups prior to each function to obtain all details in order to execute each event flawlessly. Set up and breakdown all mobile bars per hotel standards. Greets guests with warm, genuine hospitality. Promote and up-sells product. Handle production of all consumption sheets or assists in the cash bar set up and closing process. Perform general cleaning tasks to adhere to Health Department regulations
Bartender - Byron Nelson Golf Tournament / May 2019 / Dallas, Texas. Greet guests. Stock bar and complete other pre-opening requirements. Maintain a clean bar area. Prepare and serve alcoholic beverages according to standard recipes. Comply with basic safety and sanitation requirements. Organizational product. Operate club's POS. Work large or small events with minimal supervision and in a team environment. Complete pre-closing requirements. Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed, Provide all guests with ordered beverage and food promptly and professionally. Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C. liquor laws responsibly. Make recommendations to inquiring guests without delay. Accurately complete & code liquor, beer, pouring wine, waters & other beverage supply requisitions. Assure proper documentation of beverage transfers between departments. Keep bar, storage areas and beer coolers clean and sanitary. Properly sanitize blender cup, strainer, knives and pour spouts. Operate POS system. Serve as cashier. Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops. Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests. Provided bar back with clear instruction of priorities to be completed. Carry trays of dirty dishes to dishwasher and unload/rack properly. Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving, Communicate with guests in a cordial manner with a smile, at all times. Expedite large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time. Keep the bar top clean, ashtrays emptied, picks up all trash and empty beer bottles. Maintain knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished. Prepare fresh fruit garnishes, juices, syrups and mixers from scratch, stocks the bar at the start of the shift, and breaks down and cleans the bar at close. Verify that the alcohol inventory in the liquor cabinet is accurate at the start of the shift, and properly requests replacement alcohol bottles, through the Bar Requisition Sheet at the end of their shift. Ensure proper set-up of bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays with ice, and garnishes. Verify the legal age of all guests that appear to be under the age of 30
Bartender - American Family Insurance Golf Championship / June 2018 / Madison, WI. Provide friendly service to all guests and fellow employees. Set up assigned service bar location with all beverages, garnish, glassware, and supplies. Set up assigned table section, making sure all surfaces and furniture are clean. Complete all transactions according to department policies and procedures. Engage with the guest during their visit. Complete all opening and closing side work. Maintain a clean and safe work area thru out the shift. Count down drawer and bank. Turn in completed correct paperwork with all funds accounted for and balanced. Assist management in keeping the event area in clean and perfect condition. Maintain product and supplies in service
Bartender - St. Jude Golf Tournament / May 2018 / Memphis, TN. Recognizes levels of intoxication and prevent customers from being overly intoxicated. Maintains a safe work environment. Inform customers about current bar specials and practices suggestive selling beverages and food. Restock bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes. Informs manager or supervisor when supplies are needed. Provide a full bar service including beer and crafted cocktails. Help maintain cleanliness of bar and lounge areas and equipment, TV, signs, tables, chairs, etc. Clean all bar tables, ashtrays and wipes clean and checks chairs for spills. Maintain and clean all alcohol and soda control devices. Record all sales by ringing exact amounts into register. Greet customers in a courteous manner. Review any shortages and overages and record it for management's review. Setup bar area and seating area prior to opening. Maintain security of all bar supplies and inventory and maintain record of daily operations as required. Change tap on empty kegs and report any problems or leaks to manager or supervisor, Greet guests. Prepare signature cocktail drink. Restock Beverages. Accept different types of payment and make change. Maintain specific side-work and ensure the total cleanliness and smooth operation of the bar area. Clear and reset tables. Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age. Interact with guests in a friendly/fast manner. Serve multiple tables, as determined by management
Bartender - Byron Nelson Golf Tournament / May 2018 / Dallas, TX. Abide by the TABC/ABLE/TIPS and PGA policies concerning alcohol consumption and safety procedures to prevent over intoxication and underage selling. Set up and breakdown of margarita machines, wells and other bar equipment. Labeling of produce and batches using proper day dots. Interact with guests while maintaining a professional work environment. Operate the bar,. Processing cash and credit card transactions. Monitor inventory efficiently. Keep a neat and organized work space. Prepare and serve alcoholic and non-alcoholic drinks. Wash and sterilize glassware. Prepare garnishes for drinks and provide full service to patrons. Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages. Present drink and food menus, make specific recommendations and answer questions regarding all menu items. Restock and replenishment of bar inventory and supplies. Thank guests for their visit and invite them to return, Greet the members by name. Follow opening and closing procedures in order to keep the Club's bars at a constant state of readiness. Accurately take, relay and serve the guests. Display a working knowledge of wine and wine etiquette. Prepare and serves alcoholic beverages in accordance with PGA policy and State law. Monitor members alcohol intake and reports any potential problems to the manager. Bill the members account for items purchased. Arrange display areas to project a clean and attractive image. Restocking of equipment and supplies. Requisition of liquors, beverages and supplies. Keep assigned area and equipment clean and sanitized. Maintain overall bar readiness, cleanliness and sanitation. Total receipts at the end of the shift
Bartender - Houston Open Golf Tournament / March 2018 / Houston, TX. Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interact with customers, taking orders and serving food and drinks. Assess bar customers' needs and preferences and making recommendations. Mix ingredients to prepare cocktails. Check customers' identification and confirm it meets legal drinking age. Restock and replenish bar inventory and supplies, Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware
Bartender - St. Jude Golf Tournament / May 2017 / Memphis, TN. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware
Bartender - Byron Nelson Golf Tournament / May 2017 / Irving, TX. Maintain a warm, welcoming, "Corner Bar" atmosphere. IDs all guests ordering alcoholic beverages who appear to be 30 years old or younger. Properly and promptly prepare, garnish, and serve drinks to guests. Engage with guests by making drinks in front of the guest using working flair. Make appropriate beverage and food recommendations. Upsell guests on food or drink items when appropriate. Keeps a clean, organized bar area. Accurately rings up all orders in the POS system while maintaining ability to socialize with guests. Follows all relevant PGA standards for service, Provide prompt, courteous service by bussing, serving, and setting tables. Accurately record pre-checks, and picks up all food and beverage orders. Serve customers their food and beverage orders in prompt and courteous manner. Set tables as needed prior to customer arrival. Contribute to customer satisfaction by attending to restaurant customer needs. Ensures that bar area is in proper condition for arrival of customers. Verify workstations are stocked, neat and orderly. Stock work related items. Processes customer restaurant bills promptly and accurately. Inquires in to the level of satisfaction experienced by the customer. Issue customer bills in accordance with PGA policies
Bartender - Houston Open Golf Tournament / March 2017 / Houston, TX. Provide exceptional Customer Service. Greet patrons and provide drinks and food. Secure proper I.D. Accurately count inventory and money at the beginning and end of each shift. Maintain inventory as assigned. Understand and market PGA promotions. Properly payout guests. Keep bar area stocked, clean and well maintained. Update supervisors on issues relating to operations, i.e. equipment or processing failures. Bartender - AT& T Byron Nelson Golf Invitational / May 2016. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware. Bartender , 05/2016 Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages ton minors and intoxicated guests. Set up assigned bars; requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce. Maintain stock, prepares, cures and stores all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality. Greet guests in a courteous, friendly manner. Take and/or processes orders for drinks; mixes, garnishes and presents drinks using standard ingredient recipes; practices prudent portion control. Check guests at the bar for proper identification. Detect and acts upon guest inebriation as trained. Demonstrates knowledge of liquor laws. Receive cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed. Lock up and stores all beverage products, food, equipment items, deposits and cash drops; secures bank. Perform general cleaning tasks to adhere to health and safety standards; keeps work area clean and organized. Arrange bottles and glasses to maintain an attractive display in the bar area. Wash and sterilizes stemware. Public Relations & Marketing Consultant , 06/2006 to Current Company Name Use all forms of media and communication to build, maintain and manage the reputation of organizations ranging from public bodies or services to businesses and voluntary organizations. Typical work activities include but not limited to:. Initiate and planning PR campaigns: defining goals; analyzing problems and opportunities; liaising with management and clients (internal and external);. Write and editing press releases, in-house newsletters, speeches, articles and annual reports;. Maintain and updating information on an organization's website;. Use corporate advertising to maintain an organization's identity, name and reputation;. Prepare and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;. Answer enquiries from individuals, journalists and other organizations;. Speak in public at presentations, press conferences, radio and TV interviews, and meetings;. Developed and maintaining good working relations with the media, including local and national newspapers, magazines, radio and television;. Organizing special events, such as press conferences, exhibitions, open days, tours, competitions and sponsorship;. Waitress/ Cashier , 05/2000 to 06/2002 Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their tables. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare checks that itemize and total meal costs and sales taxes. Present menus to patrons and answer questions about menu items, making recommendations upon request. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food, tableware, and linens. Work History Bartender , 05/2018 Company Name – City , State Marketing & Public Relations: 10 years, Maintain proper and adequate set-up of the bar on a daily basis. Responsible for maintaining stock, preparing and storing of all garnishes, juices and other perishables to ensure product quality. Attend stand ups prior to each function to obtain all details in order to execute each event flawlessly. Set up and breakdown all mobile bars per hotel standards. Greets guests with warm, genuine hospitality. Promote and up-sells product. Handle production of all consumption sheets or assists in the cash bar set up and closing process. Perform general cleaning tasks to adhere to Health Department regulations
Bartender - Byron Nelson Golf Tournament / May 2019 / Dallas, Texas. Greet guests. Stock bar and complete other pre-opening requirements. Maintain a clean bar area. Prepare and serve alcoholic beverages according to standard recipes. Comply with basic safety and sanitation requirements. Organizational product. Operate club's POS. Work large or small events with minimal supervision and in a team environment. Complete pre-closing requirements. Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed, Provide all guests with ordered beverage and food promptly and professionally. Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C. liquor laws responsibly. Make recommendations to inquiring guests without delay. Accurately complete & code liquor, beer, pouring wine, waters & other beverage supply requisitions. Assure proper documentation of beverage transfers between departments. Keep bar, storage areas and beer coolers clean and sanitary. Properly sanitize blender cup, strainer, knives and pour spouts. Operate POS system. Serve as cashier. Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops. Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests. Provided bar back with clear instruction of priorities to be completed. Carry trays of dirty dishes to dishwasher and unload/rack properly. Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving, Communicate with guests in a cordial manner with a smile, at all times. Expedite large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time. Keep the bar top clean, ashtrays emptied, picks up all trash and empty beer bottles. Maintain knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished. Prepare fresh fruit garnishes, juices, syrups and mixers from scratch, stocks the bar at the start of the shift, and breaks down and cleans the bar at close. Verify that the alcohol inventory in the liquor cabinet is accurate at the start of the shift, and properly requests replacement alcohol bottles, through the Bar Requisition Sheet at the end of their shift. Ensure proper set-up of bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays with ice, and garnishes. Verify the legal age of all guests that appear to be under the age of 30
Bartender - American Family Insurance Golf Championship / June 2018 / Madison, WI. Provide friendly service to all guests and fellow employees. Set up assigned service bar location with all beverages, garnish, glassware, and supplies. Set up assigned table section, making sure all surfaces and furniture are clean. Complete all transactions according to department policies and procedures. Engage with the guest during their visit. Complete all opening and closing side work. Maintain a clean and safe work area thru out the shift. Count down drawer and bank. Turn in completed correct paperwork with all funds accounted for and balanced. Assist management in keeping the event area in clean and perfect condition. Maintain product and supplies in service
Bartender - St. Jude Golf Tournament / May 2018 / Memphis, TN. Recognizes levels of intoxication and prevent customers from being overly intoxicated. Maintains a safe work environment. Inform customers about current bar specials and practices suggestive selling beverages and food. Restock bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes. Informs manager or supervisor when supplies are needed. Provide a full bar service including beer and crafted cocktails. Help maintain cleanliness of bar and lounge areas and equipment, TV, signs, tables, chairs, etc. Clean all bar tables, ashtrays and wipes clean and checks chairs for spills. Maintain and clean all alcohol and soda control devices. Record all sales by ringing exact amounts into register. Greet customers in a courteous manner. Review any shortages and overages and record it for management's review. Setup bar area and seating area prior to opening. Maintain security of all bar supplies and inventory and maintain record of daily operations as required. Change tap on empty kegs and report any problems or leaks to manager or supervisor, Greet guests. Prepare signature cocktail drink. Restock Beverages. Accept different types of payment and make change. Maintain specific side-work and ensure the total cleanliness and smooth operation of the bar area. Clear and reset tables. Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age. Interact with guests in a friendly/fast manner. Serve multiple tables, as determined by management
Bartender - Byron Nelson Golf Tournament / May 2018 / Dallas, TX. Abide by the TABC/ABLE/TIPS and PGA policies concerning alcohol consumption and safety procedures to prevent over intoxication and underage selling. Set up and breakdown of margarita machines, wells and other bar equipment. Labeling of produce and batches using proper day dots. Interact with guests while maintaining a professional work environment. Operate the bar,. Processing cash and credit card transactions. Monitor inventory efficiently. Keep a neat and organized work space. Prepare and serve alcoholic and non-alcoholic drinks. Wash and sterilize glassware. Prepare garnishes for drinks and provide full service to patrons. Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages. Present drink and food menus, make specific recommendations and answer questions regarding all menu items. Restock and replenishment of bar inventory and supplies. Thank guests for their visit and invite them to return, Greet the members by name. Follow opening and closing procedures in order to keep the Club's bars at a constant state of readiness. Accurately take, relay and serve the guests. Display a working knowledge of wine and wine etiquette. Prepare and serves alcoholic beverages in accordance with PGA policy and State law. Monitor members alcohol intake and reports any potential problems to the manager. Bill the members account for items purchased. Arrange display areas to project a clean and attractive image. Restocking of equipment and supplies. Requisition of liquors, beverages and supplies. Keep assigned area and equipment clean and sanitized. Maintain overall bar readiness, cleanliness and sanitation. Total receipts at the end of the shift
Bartender - Houston Open Golf Tournament / March 2018 / Houston, TX. Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interact with customers, taking orders and serving food and drinks. Assess bar customers' needs and preferences and making recommendations. Mix ingredients to prepare cocktails. Check customers' identification and confirm it meets legal drinking age. Restock and replenish bar inventory and supplies, Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware
Bartender - St. Jude Golf Tournament / May 2017 / Memphis, TN. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware
Bartender - Byron Nelson Golf Tournament / May 2017 / Irving, TX. Maintain a warm, welcoming, "Corner Bar" atmosphere. IDs all guests ordering alcoholic beverages who appear to be 30 years old or younger. Properly and promptly prepare, garnish, and serve drinks to guests. Engage with guests by making drinks in front of the guest using working flair. Make appropriate beverage and food recommendations. Upsell guests on food or drink items when appropriate. Keeps a clean, organized bar area. Accurately rings up all orders in the POS system while maintaining ability to socialize with guests. Follows all relevant PGA standards for service, Provide prompt, courteous service by bussing, serving, and setting tables. Accurately record pre-checks, and picks up all food and beverage orders. Serve customers their food and beverage orders in prompt and courteous manner. Set tables as needed prior to customer arrival. Contribute to customer satisfaction by attending to restaurant customer needs. Ensures that bar area is in proper condition for arrival of customers. Verify workstations are stocked, neat and orderly. Stock work related items. Processes customer restaurant bills promptly and accurately. Inquires in to the level of satisfaction experienced by the customer. Issue customer bills in accordance with PGA policies
Bartender - Houston Open Golf Tournament / March 2017 / Houston, TX. Provide exceptional Customer Service. Greet patrons and provide drinks and food. Secure proper I.D. Accurately count inventory and money at the beginning and end of each shift. Maintain inventory as assigned. Understand and market PGA promotions. Properly payout guests. Keep bar area stocked, clean and well maintained. Update supervisors on issues relating to operations, i.e. equipment or processing failures. Bartender - AT& T Byron Nelson Golf Invitational / May 2016. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware. Bartender , 05/2016 Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages ton minors and intoxicated guests. Set up assigned bars; requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce. Maintain stock, prepares, cures and stores all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality. Greet guests in a courteous, friendly manner. Take and/or processes orders for drinks; mixes, garnishes and presents drinks using standard ingredient recipes; practices prudent portion control. Check guests at the bar for proper identification. Detect and acts upon guest inebriation as trained. Demonstrates knowledge of liquor laws. Receive cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed. Lock up and stores all beverage products, food, equipment items, deposits and cash drops; secures bank. Perform general cleaning tasks to adhere to health and safety standards; keeps work area clean and organized. Arrange bottles and glasses to maintain an attractive display in the bar area. Wash and sterilizes stemware. Public Relations & Marketing Consultant , 06/2006 to Current Company Name Use all forms of media and communication to build, maintain and manage the reputation of organizations ranging from public bodies or services to businesses and voluntary organizations. Typical work activities include but not limited to:. Initiate and planning PR campaigns: defining goals; analyzing problems and opportunities; liaising with management and clients (internal and external);. Write and editing press releases, in-house newsletters, speeches, articles and annual reports;. Maintain and updating information on an organization's website;. Use corporate advertising to maintain an organization's identity, name and reputation;. Prepare and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;. Answer enquiries from individuals, journalists and other organizations;. Speak in public at presentations, press conferences, radio and TV interviews, and meetings;. Developed and maintaining good working relations with the media, including local and national newspapers, magazines, radio and television;. Organizing special events, such as press conferences, exhibitions, open days, tours, competitions and sponsorship;. Waitress/ Cashier , 05/2000 to 06/2002 Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their tables. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare checks that itemize and total meal costs and sales taxes. Present menus to patrons and answer questions about menu items, making recommendations upon request. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food, tableware, and linens. Summary Objective: Seeking a professional bartender position with your company, which will require me to utilize my skills, abilities and experience to contribute and assist in ensuring the company's success. Summary: Experienced TABC and Food Handler Certified Special Event Bartender/Cocktail Server of 7 years. Skill and Knowledge: Knowledge of principles and processes for providing outstanding customer and personal services Ability to multi-task Knowledge of food and beverage preparations, service standards, guest relations and etiquette Knowledge of the appropriate table settings and service ware Ability to stand for extended periods of time during a shift Ability to work shifts at off premise locations Possesses strong verbal and written communication skills Knowledge of beverage preparation and service of various alcoholic beverages Personal Characteristics: Professional demeanor in appearance Confident manner of speaking Willingness to engage with guests Mental flexibility to perform different roles day to day Sense of urgency to complete tasks and service guests in a timely manner Ability to work with a sense of urgency on behalf of the membership without disrupting the atmosphere of the dining room Effortlessly polite, patient and courteous at all times Interacts well and effectively communicate with members, guests and staff Maintains neat and professional appearance Ability to follow directions from a supervisor Ability to work fast and safely Possesses good coordination and balance Personable, responsible and willing to work in a team environment Ability to properly execute the POS system Capable bartender that is passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Looking to bring history of exceptional service to growing restaurant. Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers of all types. Friendly, open and committed to building customer base by providing positive service experience. Interests License: TX Drivers Food Handler TABC Highlights Accounting, Organizing Advertising, Organizational Basic, Policies Brochures, POS C, Presentations Cashier, Press Closing, Press releases Conferences, PR Cooking, Processes Credit, Promotion Make change, Public Relations Clients, Publicity Customer satisfaction, Quality Customer Service, Radio Direct mail, Safety Documentation, Selling Editing, Sales Special events, Speeches Exhibitions, Supervisor Fast, Supervising Forms, Supervision Functional, Tables Funds, Taxes Health and safety standards, TV IDs, Television Image, Tops Instruction, Website Insurance, Articles Maintain inventory, Annual reports Inventory Law Legal Market Marketing Meetings Money Multimedia Neat Newsletters Newspapers Preparing garnishes Basic math Classic cocktails Responsible alcohol service Liquor, beer and wine knowledge Staff management Beverage preparation Food running Hospitality service expertise Performance improvement Making change Aloha POS Fast learner Creative mixology Clear and effective communication New hire training Positive attitude Food preparation and safety Attending multiple customers Fluency in English Customer service Reporting and documentation Engaging personality Interpersonal skills Highly reliable Cash register operation Able to bend, squat and reach Sale expertise Handling difficult customers TABC license FOOD HANDLER license Education High School Diploma : 1993 Susan B. Dorsey High - City , State Cosmetology , 1993 Career Academy Inc - City , State Skills Accounting, advertising, basic, brochures, C, cashier, closing, conferences, cooking, credit, make change, clients, customer satisfaction, Customer Service, direct mail, documentation, editing, special events, exhibitions, fast, forms, functional, funds, health and safety standards, IDs, image, instruction, Insurance, Maintain inventory, inventory, law, legal, market, Marketing, meetings, money, multimedia, neat, newsletters, newspapers, Organizing, Organizational, policies, POS, presentations, press, press releases, PR, Processes, promotion, Public Relations, publicity, quality, radio, safety, selling, sales, speeches, supervisor, supervising, supervision, tables, taxes, TV, television, tops, website, articles, annual reports | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME6cfe9be1-ef79-4017-8a94-eb0424deab25" style="padding-top:NaNpx;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_6cfe9be1-ef79-4017-8a94-eb0424deab25_1_4524a1fc-146b-4529-a7af-3bcd3d9517db" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="6cfe9be1-ef79-4017-8a94-eb0424deab25FNAM1"> </span> <span> </span> <span class="field" id="6cfe9be1-ef79-4017-8a94-eb0424deab25LNAM1"> BARTENDER</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="" id="SECTION_PRFLc9382098-36bf-4467-a233-ad1f61980993" style="padding-top:NaNpx;"> </div> <div class="section" id="SECTION_EXPRf61e1d5f-6850-4737-8a7f-22874152199e" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPRf61e1d5f-6850-4737-8a7f-22874152199e"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_f61e1d5f-6850-4737-8a7f-22874152199e_1_404aed51-c9cb-42ef-89ff-096444f856b8" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="f61e1d5f-6850-4737-8a7f-22874152199eJTIT1"> Bartender</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="f61e1d5f-6850-4737-8a7f-22874152199eJSTD1"> 05/2018</span> <span class="jobdates" format="%m/%Y" id="f61e1d5f-6850-4737-8a7f-22874152199eEDDT1"> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="f61e1d5f-6850-4737-8a7f-22874152199eCOMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="f61e1d5f-6850-4737-8a7f-22874152199eJCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="f61e1d5f-6850-4737-8a7f-22874152199eJSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="f61e1d5f-6850-4737-8a7f-22874152199eJDES1" itemprop="description"> <ul> <li> Marketing & Public Relations: 10 years, Maintain proper and adequate set-up of the bar on a daily basis.</li> <li> Responsible for maintaining stock, preparing and storing of all garnishes, juices and other perishables to ensure product quality.</li> <li> Attend stand ups prior to each function to obtain all details in order to execute each event flawlessly.</li> <li> Set up and breakdown all mobile bars per hotel standards.</li> <li> Greets guests with warm, genuine hospitality.</li> <li> Promote and up-sells product.</li> <li> Handle production of all consumption sheets or assists in the cash bar set up and closing process.</li> <li> Perform general cleaning tasks to adhere to Health Department regulations
Bartender - Byron Nelson Golf Tournament / May 2019 / Dallas, Texas.</li> <li> Greet guests.</li> <li> Stock bar and complete other pre-opening requirements.</li> <li> Maintain a clean bar area.</li> <li> Prepare and serve alcoholic beverages according to standard recipes.</li> <li> Comply with basic safety and sanitation requirements.</li> <li> Organizational product.</li> <li> Operate club's POS.</li> <li> Work large or small events with minimal supervision and in a team environment.</li> <li> Complete pre-closing requirements.</li> <li> Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed, Provide all guests with ordered beverage and food promptly and professionally.</li> <li> Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C.</li> <li> liquor laws responsibly.</li> <li> Make recommendations to inquiring guests without delay.</li> <li> Accurately complete & code liquor, beer, pouring wine, waters & other beverage supply requisitions.</li> <li> Assure proper documentation of beverage transfers between departments.</li> <li> Keep bar, storage areas and beer coolers clean and sanitary.</li> <li> Properly sanitize blender cup, strainer, knives and pour spouts.</li> <li> Operate POS system.</li> <li> Serve as cashier.</li> <li> Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops.</li> <li> Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests.</li> <li> Provided bar back with clear instruction of priorities to be completed.</li> <li> Carry trays of dirty dishes to dishwasher and unload/rack properly.</li> <li> Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving, Communicate with guests in a cordial manner with a smile, at all times.</li> <li> Expedite large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time.</li> <li> Keep the bar top clean, ashtrays emptied, picks up all trash and empty beer bottles.</li> <li> Maintain knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished.</li> <li> Prepare fresh fruit garnishes, juices, syrups and mixers from scratch, stocks the bar at the start of the shift, and breaks down and cleans the bar at close.</li> <li> Verify that the alcohol inventory in the liquor cabinet is accurate at the start of the shift, and properly requests replacement alcohol bottles, through the Bar Requisition Sheet at the end of their shift.</li> <li> Ensure proper set-up of bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays with ice, and garnishes.</li> <li> Verify the legal age of all guests that appear to be under the age of 30
Bartender - American Family Insurance Golf Championship / June 2018 / Madison, WI.</li> <li> Provide friendly service to all guests and fellow employees.</li> <li> Set up assigned service bar location with all beverages, garnish, glassware, and supplies.</li> <li> Set up assigned table section, making sure all surfaces and furniture are clean.</li> <li> Complete all transactions according to department policies and procedures.</li> <li> Engage with the guest during their visit.</li> <li> Complete all opening and closing side work.</li> <li> Maintain a clean and safe work area thru out the shift.</li> <li> Count down drawer and bank.</li> <li> Turn in completed correct paperwork with all funds accounted for and balanced.</li> <li> Assist management in keeping the event area in clean and perfect condition.</li> <li> Maintain product and supplies in service
Bartender - St.</li> <li> Jude Golf Tournament / May 2018 / Memphis, TN.</li> <li> Recognizes levels of intoxication and prevent customers from being overly intoxicated.</li> <li> Maintains a safe work environment.</li> <li> Inform customers about current bar specials and practices suggestive selling beverages and food.</li> <li> Restock bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes.</li> <li> Informs manager or supervisor when supplies are needed.</li> <li> Provide a full bar service including beer and crafted cocktails.</li> <li> Help maintain cleanliness of bar and lounge areas and equipment, TV, signs, tables, chairs, etc.</li> <li> Clean all bar tables, ashtrays and wipes clean and checks chairs for spills.</li> <li> Maintain and clean all alcohol and soda control devices.</li> <li> Record all sales by ringing exact amounts into register.</li> <li> Greet customers in a courteous manner.</li> <li> Review any shortages and overages and record it for management's review.</li> <li> Setup bar area and seating area prior to opening.</li> <li> Maintain security of all bar supplies and inventory and maintain record of daily operations as required.</li> <li> Change tap on empty kegs and report any problems or leaks to manager or supervisor, Greet guests.</li> <li> Prepare signature cocktail drink.</li> <li> Restock Beverages.</li> <li> Accept different types of payment and make change.</li> <li> Maintain specific side-work and ensure the total cleanliness and smooth operation of the bar area.</li> <li> Clear and reset tables.</li> <li> Check identification of guests to ensure guests are of legal age to consume alcoholic beverages.</li> <li> Refuse to serve beverages in a polite manner to guests who are not of legal age.</li> <li> Interact with guests in a friendly/fast manner.</li> <li> Serve multiple tables, as determined by management
Bartender - Byron Nelson Golf Tournament / May 2018 / Dallas, TX.</li> <li> Abide by the TABC/ABLE/TIPS and PGA policies concerning alcohol consumption and safety procedures to prevent over intoxication and underage selling.</li> <li> Set up and breakdown of margarita machines, wells and other bar equipment.</li> <li> Labeling of produce and batches using proper day dots.</li> <li> Interact with guests while maintaining a professional work environment.</li> <li> Operate the bar,.</li> <li> Processing cash and credit card transactions.</li> <li> Monitor inventory efficiently.</li> <li> Keep a neat and organized work space.</li> <li> Prepare and serve alcoholic and non-alcoholic drinks.</li> <li> Wash and sterilize glassware.</li> <li> Prepare garnishes for drinks and provide full service to patrons.</li> <li> Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.</li> <li> Present drink and food menus, make specific recommendations and answer questions regarding all menu items.</li> <li> Restock and replenishment of bar inventory and supplies.</li> <li> Thank guests for their visit and invite them to return, Greet the members by name.</li> <li> Follow opening and closing procedures in order to keep the Club's bars at a constant state of readiness.</li> <li> Accurately take, relay and serve the guests.</li> <li> Display a working knowledge of wine and wine etiquette.</li> <li> Prepare and serves alcoholic beverages in accordance with PGA policy and State law.</li> <li> Monitor members alcohol intake and reports any potential problems to the manager.</li> <li> Bill the members account for items purchased.</li> <li> Arrange display areas to project a clean and attractive image.</li> <li> Restocking of equipment and supplies.</li> <li> Requisition of liquors, beverages and supplies.</li> <li> Keep assigned area and equipment clean and sanitized.</li> <li> Maintain overall bar readiness, cleanliness and sanitation.</li> <li> Total receipts at the end of the shift
Bartender - Houston Open Golf Tournament / March 2018 / Houston, TX.</li> <li> Preparing alcoholic or non-alcoholic beverages for bar and patrons.</li> <li> Interact with customers, taking orders and serving food and drinks.</li> <li> Assess bar customers' needs and preferences and making recommendations.</li> <li> Mix ingredients to prepare cocktails.</li> <li> Check customers' identification and confirm it meets legal drinking age.</li> <li> Restock and replenish bar inventory and supplies, Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.</li> <li> Check with customers to ensure that they are enjoying their meals and take action to correct any problems.</li> <li> Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.</li> <li> Escort customers to their seats.</li> <li> Inform customers of daily drink & menu specials.</li> <li> Explain how various menu items are prepared, describing ingredients and cooking methods.</li> <li> Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.</li> <li> Stock service areas with supplies such as coffee, food and tableware
Bartender - St.</li> <li> Jude Golf Tournament / May 2017 / Memphis, TN.</li> <li> Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.</li> <li> Check with customers to ensure that they are enjoying their meals and take action to correct any problems.</li> <li> Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.</li> <li> Escort customers to their seats.</li> <li> Inform customers of daily drink & menu specials.</li> <li> Explain how various menu items are prepared, describing ingredients and cooking methods.</li> <li> Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.</li> <li> Stock service areas with supplies such as coffee, food and tableware
Bartender - Byron Nelson Golf Tournament / May 2017 / Irving, TX.</li> <li> Maintain a warm, welcoming, "Corner Bar" atmosphere.</li> <li> IDs all guests ordering alcoholic beverages who appear to be 30 years old or younger.</li> <li> Properly and promptly prepare, garnish, and serve drinks to guests.</li> <li> Engage with guests by making drinks in front of the guest using working flair.</li> <li> Make appropriate beverage and food recommendations.</li> <li> Upsell guests on food or drink items when appropriate.</li> <li> Keeps a clean, organized bar area.</li> <li> Accurately rings up all orders in the POS system while maintaining ability to socialize with guests.</li> <li> Follows all relevant PGA standards for service, Provide prompt, courteous service by bussing, serving, and setting tables.</li> <li> Accurately record pre-checks, and picks up all food and beverage orders.</li> <li> Serve customers their food and beverage orders in prompt and courteous manner.</li> <li> Set tables as needed prior to customer arrival.</li> <li> Contribute to customer satisfaction by attending to restaurant customer needs.</li> <li> Ensures that bar area is in proper condition for arrival of customers.</li> <li> Verify workstations are stocked, neat and orderly.</li> <li> Stock work related items.</li> <li> Processes customer restaurant bills promptly and accurately.</li> <li> Inquires in to the level of satisfaction experienced by the customer.</li> <li> Issue customer bills in accordance with PGA policies
Bartender - Houston Open Golf Tournament / March 2017 / Houston, TX.</li> <li> Provide exceptional Customer Service.</li> <li> Greet patrons and provide drinks and food.</li> <li> Secure proper I.D.</li> <li> Accurately count inventory and money at the beginning and end of each shift.</li> <li> Maintain inventory as assigned.</li> <li> Understand and market PGA promotions.</li> <li> Properly payout guests.</li> <li> Keep bar area stocked, clean and well maintained.</li> <li> Update supervisors on issues relating to operations, i.e.</li> <li> equipment or processing failures.</li> <li> Bartender - AT& T Byron Nelson Golf Invitational / May 2016.</li> <li> Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.</li> <li> Check with customers to ensure that they are enjoying their meals and take action to correct any problems.</li> <li> Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.</li> <li> Escort customers to their seats.</li> <li> Inform customers of daily drink & menu specials.</li> <li> Explain how various menu items are prepared, describing ingredients and cooking methods.</li> <li> Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.</li> <li> Stock service areas with supplies such as coffee, food and tableware.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_f61e1d5f-6850-4737-8a7f-22874152199e_2_f1f4e901-0238-48af-b799-9f9d4494d673" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="f61e1d5f-6850-4737-8a7f-22874152199eJTIT2"> Bartender</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="f61e1d5f-6850-4737-8a7f-22874152199eJSTD2"> 05/2016</span> <span class="jobdates" format="%m/%Y" id="f61e1d5f-6850-4737-8a7f-22874152199eEDDT2"> </span> <br/> </span> <span class="jobline" id="f61e1d5f-6850-4737-8a7f-22874152199eJDES2" itemprop="description"> <ul> <li> Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages ton minors and intoxicated guests.</li> <li> Set up assigned bars; requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce.</li> <li> Maintain stock, prepares, cures and stores all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality.</li> <li> Greet guests in a courteous, friendly manner.</li> <li> Take and/or processes orders for drinks; mixes, garnishes and presents drinks using standard ingredient recipes; practices prudent portion control.</li> <li> Check guests at the bar for proper identification.</li> <li> Detect and acts upon guest inebriation as trained.</li> <li> Demonstrates knowledge of liquor laws.</li> <li> Receive cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed.</li> <li> Lock up and stores all beverage products, food, equipment items, deposits and cash drops; secures bank.</li> <li> Perform general cleaning tasks to adhere to health and safety standards; keeps work area clean and organized.</li> <li> Arrange bottles and glasses to maintain an attractive display in the bar area.</li> <li> Wash and sterilizes stemware.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_f61e1d5f-6850-4737-8a7f-22874152199e_3_23f7b1a7-a946-4a71-b1ef-aea98ee7dbad" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="f61e1d5f-6850-4737-8a7f-22874152199eJTIT3"> Public Relations & Marketing Consultant</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="f61e1d5f-6850-4737-8a7f-22874152199eJSTD3"> 06/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="f61e1d5f-6850-4737-8a7f-22874152199eEDDT3"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="f61e1d5f-6850-4737-8a7f-22874152199eCOMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="f61e1d5f-6850-4737-8a7f-22874152199eJCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="f61e1d5f-6850-4737-8a7f-22874152199eJSTA3" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="f61e1d5f-6850-4737-8a7f-22874152199eJDES3" itemprop="description"> <ul> <li> Use all forms of media and communication to build, maintain and manage the reputation of organizations ranging from public bodies or services to businesses and voluntary organizations.</li> <li> Typical work activities include but not limited to:.</li> <li> Initiate and planning PR campaigns: defining goals; analyzing problems and opportunities; liaising with management and clients (internal and external);.</li> <li> Write and editing press releases, in-house newsletters, speeches, articles and annual reports;.</li> <li> Maintain and updating information on an organization's website;.</li> <li> Use corporate advertising to maintain an organization's identity, name and reputation;.</li> <li> Prepare and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;.</li> <li> Answer enquiries from individuals, journalists and other organizations;.</li> <li> Speak in public at presentations, press conferences, radio and TV interviews, and meetings;.</li> <li> Developed and maintaining good working relations with the media, including local and national newspapers, magazines, radio and television;.</li> <li> Organizing special events, such as press conferences, exhibitions, open days, tours, competitions and sponsorship;.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_f61e1d5f-6850-4737-8a7f-22874152199e_4_90dd0944-ef0b-4b1d-9bbe-14c2bc5e6332" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="f61e1d5f-6850-4737-8a7f-22874152199eJTIT4"> Waitress/ Cashier</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="f61e1d5f-6850-4737-8a7f-22874152199eJSTD4"> 05/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="f61e1d5f-6850-4737-8a7f-22874152199eEDDT4"> 06/2002</span> <br/> </span> <span class="jobline" id="f61e1d5f-6850-4737-8a7f-22874152199eJDES4" itemprop="description"> <ul> <li> Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.</li> <li> Check with customers to ensure that they are enjoying their meals and take action to correct any problems.</li> <li> Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.</li> <li> Escort customers to their tables.</li> <li> Inform customers of daily specials.</li> <li> Explain how various menu items are prepared, describing ingredients and cooking methods.</li> <li> Prepare checks that itemize and total meal costs and sales taxes.</li> <li> Present menus to patrons and answer questions about menu items, making recommendations upon request.</li> <li> Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.</li> <li> Stock service areas with supplies such as coffee, food, tableware, and linens.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_WRKHbb87f0f9-1b10-4f51-a898-45d86eb79239" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKHbb87f0f9-1b10-4f51-a898-45d86eb79239"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_bb87f0f9-1b10-4f51-a898-45d86eb79239_1_504ba7dd-f45b-4e06-8251-64c0546fd2bf" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JTIT1"> Bartender</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JSTD1"> 05/2018</span> <span class="jobdates" format="%m/%Y" id="bb87f0f9-1b10-4f51-a898-45d86eb79239EDDT1"> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="bb87f0f9-1b10-4f51-a898-45d86eb79239COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JDES1" itemprop="description"> <ul> <li> Marketing & Public Relations: 10 years, Maintain proper and adequate set-up of the bar on a daily basis.</li> <li> Responsible for maintaining stock, preparing and storing of all garnishes, juices and other perishables to ensure product quality.</li> <li> Attend stand ups prior to each function to obtain all details in order to execute each event flawlessly.</li> <li> Set up and breakdown all mobile bars per hotel standards.</li> <li> Greets guests with warm, genuine hospitality.</li> <li> Promote and up-sells product.</li> <li> Handle production of all consumption sheets or assists in the cash bar set up and closing process.</li> <li> Perform general cleaning tasks to adhere to Health Department regulations
Bartender - Byron Nelson Golf Tournament / May 2019 / Dallas, Texas.</li> <li> Greet guests.</li> <li> Stock bar and complete other pre-opening requirements.</li> <li> Maintain a clean bar area.</li> <li> Prepare and serve alcoholic beverages according to standard recipes.</li> <li> Comply with basic safety and sanitation requirements.</li> <li> Organizational product.</li> <li> Operate club's POS.</li> <li> Work large or small events with minimal supervision and in a team environment.</li> <li> Complete pre-closing requirements.</li> <li> Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed, Provide all guests with ordered beverage and food promptly and professionally.</li> <li> Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C.</li> <li> liquor laws responsibly.</li> <li> Make recommendations to inquiring guests without delay.</li> <li> Accurately complete & code liquor, beer, pouring wine, waters & other beverage supply requisitions.</li> <li> Assure proper documentation of beverage transfers between departments.</li> <li> Keep bar, storage areas and beer coolers clean and sanitary.</li> <li> Properly sanitize blender cup, strainer, knives and pour spouts.</li> <li> Operate POS system.</li> <li> Serve as cashier.</li> <li> Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops.</li> <li> Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests.</li> <li> Provided bar back with clear instruction of priorities to be completed.</li> <li> Carry trays of dirty dishes to dishwasher and unload/rack properly.</li> <li> Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving, Communicate with guests in a cordial manner with a smile, at all times.</li> <li> Expedite large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time.</li> <li> Keep the bar top clean, ashtrays emptied, picks up all trash and empty beer bottles.</li> <li> Maintain knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished.</li> <li> Prepare fresh fruit garnishes, juices, syrups and mixers from scratch, stocks the bar at the start of the shift, and breaks down and cleans the bar at close.</li> <li> Verify that the alcohol inventory in the liquor cabinet is accurate at the start of the shift, and properly requests replacement alcohol bottles, through the Bar Requisition Sheet at the end of their shift.</li> <li> Ensure proper set-up of bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays with ice, and garnishes.</li> <li> Verify the legal age of all guests that appear to be under the age of 30
Bartender - American Family Insurance Golf Championship / June 2018 / Madison, WI.</li> <li> Provide friendly service to all guests and fellow employees.</li> <li> Set up assigned service bar location with all beverages, garnish, glassware, and supplies.</li> <li> Set up assigned table section, making sure all surfaces and furniture are clean.</li> <li> Complete all transactions according to department policies and procedures.</li> <li> Engage with the guest during their visit.</li> <li> Complete all opening and closing side work.</li> <li> Maintain a clean and safe work area thru out the shift.</li> <li> Count down drawer and bank.</li> <li> Turn in completed correct paperwork with all funds accounted for and balanced.</li> <li> Assist management in keeping the event area in clean and perfect condition.</li> <li> Maintain product and supplies in service
Bartender - St.</li> <li> Jude Golf Tournament / May 2018 / Memphis, TN.</li> <li> Recognizes levels of intoxication and prevent customers from being overly intoxicated.</li> <li> Maintains a safe work environment.</li> <li> Inform customers about current bar specials and practices suggestive selling beverages and food.</li> <li> Restock bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes.</li> <li> Informs manager or supervisor when supplies are needed.</li> <li> Provide a full bar service including beer and crafted cocktails.</li> <li> Help maintain cleanliness of bar and lounge areas and equipment, TV, signs, tables, chairs, etc.</li> <li> Clean all bar tables, ashtrays and wipes clean and checks chairs for spills.</li> <li> Maintain and clean all alcohol and soda control devices.</li> <li> Record all sales by ringing exact amounts into register.</li> <li> Greet customers in a courteous manner.</li> <li> Review any shortages and overages and record it for management's review.</li> <li> Setup bar area and seating area prior to opening.</li> <li> Maintain security of all bar supplies and inventory and maintain record of daily operations as required.</li> <li> Change tap on empty kegs and report any problems or leaks to manager or supervisor, Greet guests.</li> <li> Prepare signature cocktail drink.</li> <li> Restock Beverages.</li> <li> Accept different types of payment and make change.</li> <li> Maintain specific side-work and ensure the total cleanliness and smooth operation of the bar area.</li> <li> Clear and reset tables.</li> <li> Check identification of guests to ensure guests are of legal age to consume alcoholic beverages.</li> <li> Refuse to serve beverages in a polite manner to guests who are not of legal age.</li> <li> Interact with guests in a friendly/fast manner.</li> <li> Serve multiple tables, as determined by management
Bartender - Byron Nelson Golf Tournament / May 2018 / Dallas, TX.</li> <li> Abide by the TABC/ABLE/TIPS and PGA policies concerning alcohol consumption and safety procedures to prevent over intoxication and underage selling.</li> <li> Set up and breakdown of margarita machines, wells and other bar equipment.</li> <li> Labeling of produce and batches using proper day dots.</li> <li> Interact with guests while maintaining a professional work environment.</li> <li> Operate the bar,.</li> <li> Processing cash and credit card transactions.</li> <li> Monitor inventory efficiently.</li> <li> Keep a neat and organized work space.</li> <li> Prepare and serve alcoholic and non-alcoholic drinks.</li> <li> Wash and sterilize glassware.</li> <li> Prepare garnishes for drinks and provide full service to patrons.</li> <li> Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.</li> <li> Present drink and food menus, make specific recommendations and answer questions regarding all menu items.</li> <li> Restock and replenishment of bar inventory and supplies.</li> <li> Thank guests for their visit and invite them to return, Greet the members by name.</li> <li> Follow opening and closing procedures in order to keep the Club's bars at a constant state of readiness.</li> <li> Accurately take, relay and serve the guests.</li> <li> Display a working knowledge of wine and wine etiquette.</li> <li> Prepare and serves alcoholic beverages in accordance with PGA policy and State law.</li> <li> Monitor members alcohol intake and reports any potential problems to the manager.</li> <li> Bill the members account for items purchased.</li> <li> Arrange display areas to project a clean and attractive image.</li> <li> Restocking of equipment and supplies.</li> <li> Requisition of liquors, beverages and supplies.</li> <li> Keep assigned area and equipment clean and sanitized.</li> <li> Maintain overall bar readiness, cleanliness and sanitation.</li> <li> Total receipts at the end of the shift
Bartender - Houston Open Golf Tournament / March 2018 / Houston, TX.</li> <li> Preparing alcoholic or non-alcoholic beverages for bar and patrons.</li> <li> Interact with customers, taking orders and serving food and drinks.</li> <li> Assess bar customers' needs and preferences and making recommendations.</li> <li> Mix ingredients to prepare cocktails.</li> <li> Check customers' identification and confirm it meets legal drinking age.</li> <li> Restock and replenish bar inventory and supplies, Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.</li> <li> Check with customers to ensure that they are enjoying their meals and take action to correct any problems.</li> <li> Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.</li> <li> Escort customers to their seats.</li> <li> Inform customers of daily drink & menu specials.</li> <li> Explain how various menu items are prepared, describing ingredients and cooking methods.</li> <li> Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.</li> <li> Stock service areas with supplies such as coffee, food and tableware
Bartender - St.</li> <li> Jude Golf Tournament / May 2017 / Memphis, TN.</li> <li> Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.</li> <li> Check with customers to ensure that they are enjoying their meals and take action to correct any problems.</li> <li> Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.</li> <li> Escort customers to their seats.</li> <li> Inform customers of daily drink & menu specials.</li> <li> Explain how various menu items are prepared, describing ingredients and cooking methods.</li> <li> Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.</li> <li> Stock service areas with supplies such as coffee, food and tableware
Bartender - Byron Nelson Golf Tournament / May 2017 / Irving, TX.</li> <li> Maintain a warm, welcoming, "Corner Bar" atmosphere.</li> <li> IDs all guests ordering alcoholic beverages who appear to be 30 years old or younger.</li> <li> Properly and promptly prepare, garnish, and serve drinks to guests.</li> <li> Engage with guests by making drinks in front of the guest using working flair.</li> <li> Make appropriate beverage and food recommendations.</li> <li> Upsell guests on food or drink items when appropriate.</li> <li> Keeps a clean, organized bar area.</li> <li> Accurately rings up all orders in the POS system while maintaining ability to socialize with guests.</li> <li> Follows all relevant PGA standards for service, Provide prompt, courteous service by bussing, serving, and setting tables.</li> <li> Accurately record pre-checks, and picks up all food and beverage orders.</li> <li> Serve customers their food and beverage orders in prompt and courteous manner.</li> <li> Set tables as needed prior to customer arrival.</li> <li> Contribute to customer satisfaction by attending to restaurant customer needs.</li> <li> Ensures that bar area is in proper condition for arrival of customers.</li> <li> Verify workstations are stocked, neat and orderly.</li> <li> Stock work related items.</li> <li> Processes customer restaurant bills promptly and accurately.</li> <li> Inquires in to the level of satisfaction experienced by the customer.</li> <li> Issue customer bills in accordance with PGA policies
Bartender - Houston Open Golf Tournament / March 2017 / Houston, TX.</li> <li> Provide exceptional Customer Service.</li> <li> Greet patrons and provide drinks and food.</li> <li> Secure proper I.D.</li> <li> Accurately count inventory and money at the beginning and end of each shift.</li> <li> Maintain inventory as assigned.</li> <li> Understand and market PGA promotions.</li> <li> Properly payout guests.</li> <li> Keep bar area stocked, clean and well maintained.</li> <li> Update supervisors on issues relating to operations, i.e.</li> <li> equipment or processing failures.</li> <li> Bartender - AT& T Byron Nelson Golf Invitational / May 2016.</li> <li> Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.</li> <li> Check with customers to ensure that they are enjoying their meals and take action to correct any problems.</li> <li> Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.</li> <li> Escort customers to their seats.</li> <li> Inform customers of daily drink & menu specials.</li> <li> Explain how various menu items are prepared, describing ingredients and cooking methods.</li> <li> Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.</li> <li> Stock service areas with supplies such as coffee, food and tableware.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_bb87f0f9-1b10-4f51-a898-45d86eb79239_2_f1d6f75d-a27a-4fff-bf26-a15fa82d0b06" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JTIT2"> Bartender</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JSTD2"> 05/2016</span> <span class="jobdates" format="%m/%Y" id="bb87f0f9-1b10-4f51-a898-45d86eb79239EDDT2"> </span> <br/> </span> <span class="jobline" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JDES2" itemprop="description"> <ul> <li> Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages ton minors and intoxicated guests.</li> <li> Set up assigned bars; requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce.</li> <li> Maintain stock, prepares, cures and stores all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality.</li> <li> Greet guests in a courteous, friendly manner.</li> <li> Take and/or processes orders for drinks; mixes, garnishes and presents drinks using standard ingredient recipes; practices prudent portion control.</li> <li> Check guests at the bar for proper identification.</li> <li> Detect and acts upon guest inebriation as trained.</li> <li> Demonstrates knowledge of liquor laws.</li> <li> Receive cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed.</li> <li> Lock up and stores all beverage products, food, equipment items, deposits and cash drops; secures bank.</li> <li> Perform general cleaning tasks to adhere to health and safety standards; keeps work area clean and organized.</li> <li> Arrange bottles and glasses to maintain an attractive display in the bar area.</li> <li> Wash and sterilizes stemware.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_bb87f0f9-1b10-4f51-a898-45d86eb79239_3_80a30990-e38e-4c76-9a6d-e984b7e1515e" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JTIT3"> Public Relations & Marketing Consultant</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JSTD3"> 06/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="bb87f0f9-1b10-4f51-a898-45d86eb79239EDDT3"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="bb87f0f9-1b10-4f51-a898-45d86eb79239COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JSTA3" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JDES3" itemprop="description"> <ul> <li> Use all forms of media and communication to build, maintain and manage the reputation of organizations ranging from public bodies or services to businesses and voluntary organizations.</li> <li> Typical work activities include but not limited to:.</li> <li> Initiate and planning PR campaigns: defining goals; analyzing problems and opportunities; liaising with management and clients (internal and external);.</li> <li> Write and editing press releases, in-house newsletters, speeches, articles and annual reports;.</li> <li> Maintain and updating information on an organization's website;.</li> <li> Use corporate advertising to maintain an organization's identity, name and reputation;.</li> <li> Prepare and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;.</li> <li> Answer enquiries from individuals, journalists and other organizations;.</li> <li> Speak in public at presentations, press conferences, radio and TV interviews, and meetings;.</li> <li> Developed and maintaining good working relations with the media, including local and national newspapers, magazines, radio and television;.</li> <li> Organizing special events, such as press conferences, exhibitions, open days, tours, competitions and sponsorship;.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_bb87f0f9-1b10-4f51-a898-45d86eb79239_4_704d2380-e150-4b92-8939-909cf93c9689" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JTIT4"> Waitress/ Cashier</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JSTD4"> 05/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="bb87f0f9-1b10-4f51-a898-45d86eb79239EDDT4"> 06/2002</span> <br/> </span> <span class="jobline" id="bb87f0f9-1b10-4f51-a898-45d86eb79239JDES4" itemprop="description"> <ul> <li> Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.</li> <li> Check with customers to ensure that they are enjoying their meals and take action to correct any problems.</li> <li> Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.</li> <li> Escort customers to their tables.</li> <li> Inform customers of daily specials.</li> <li> Explain how various menu items are prepared, describing ingredients and cooking methods.</li> <li> Prepare checks that itemize and total meal costs and sales taxes.</li> <li> Present menus to patrons and answer questions about menu items, making recommendations upon request.</li> <li> Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.</li> <li> Stock service areas with supplies such as coffee, food, tableware, and linens.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_SUMMa925bd70-36c0-4a3b-bba4-3bb7fb7949cd" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMMa925bd70-36c0-4a3b-bba4-3bb7fb7949cd"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_a925bd70-36c0-4a3b-bba4-3bb7fb7949cd_1_a1cc411c-2700-4c6b-93b2-d9880bc101bf" style="padding-top:0px;"> <div class="field singlecolumn" id="a925bd70-36c0-4a3b-bba4-3bb7fb7949cdFRFM1"> <ul> <li> Objective: Seeking a professional bartender position with your company, which will require me to utilize my skills, abilities and experience to contribute and assist in ensuring the company's success. Summary: Experienced TABC and Food Handler Certified Special Event Bartender/Cocktail Server of 7 years. Skill and Knowledge:</li> <li> Knowledge of principles and processes for providing outstanding customer and personal services</li> <li> Ability to multi-task</li> <li> Knowledge of food and beverage preparations, service standards, guest relations and etiquette</li> <li> Knowledge of the appropriate table settings and service ware</li> <li> Ability to stand for extended periods of time during a shift</li> <li> Ability to work shifts at off premise locations</li> <li> Possesses strong verbal and written communication skills</li> <li> Knowledge of beverage preparation and service of various alcoholic beverages Personal Characteristics:</li> <li> Professional demeanor in appearance</li> <li> Confident manner of speaking</li> <li> Willingness to engage with guests</li> <li> Mental flexibility to perform different roles day to day</li> <li> Sense of urgency to complete tasks and service guests in a timely manner</li> <li> Ability to work with a sense of urgency on behalf of the membership without disrupting the atmosphere of the dining room</li> <li> Effortlessly polite, patient and courteous at all times</li> <li> Interacts well and effectively communicate with members, guests and staff</li> <li> Maintains neat and professional appearance</li> <li> Ability to follow directions from a supervisor</li> <li> Ability to work fast and safely</li> <li> Possesses good coordination and balance</li> <li> Personable, responsible and willing to work in a team environment</li> <li> Ability to properly execute the POS system</li> </ul> <p> Capable bartender that is passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Looking to bring history of exceptional service to growing restaurant. Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers of all types. Friendly, open and committed to building customer base by providing positive service experience.</p> </div> </div> </div> <div class="section" id="SECTION_INTR79996034-4647-40ae-87d8-326fbe360499" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR79996034-4647-40ae-87d8-326fbe360499"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_79996034-4647-40ae-87d8-326fbe360499_1_5c577f08-e971-4c28-9263-dab534b89172" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="79996034-4647-40ae-87d8-326fbe360499FRFM1"> <li> License:</li> <li> TX Drivers</li> <li> Food Handler</li> <li> TABC</li> </div> </div> </div> <div class="section" id="SECTION_HILT8a056aa2-315e-4c02-956f-2d9c38596d72" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT8a056aa2-315e-4c02-956f-2d9c38596d72"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_8a056aa2-315e-4c02-956f-2d9c38596d72_1_f86eb0a6-0c15-4254-b2cd-66b8fae7983e" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="8a056aa2-315e-4c02-956f-2d9c38596d72SKC11"> <ul> <li> Accounting, Organizing</li> <li> Advertising, Organizational</li> <li> Basic, Policies</li> <li> Brochures, POS</li> <li> C, Presentations</li> <li> Cashier, Press</li> <li> Closing, Press releases</li> <li> Conferences, PR</li> <li> Cooking, Processes</li> <li> Credit, Promotion</li> <li> Make change, Public Relations</li> <li> Clients, Publicity</li> <li> Customer satisfaction, Quality</li> <li> Customer Service, Radio</li> <li> Direct mail, Safety</li> <li> Documentation, Selling</li> <li> Editing, Sales</li> <li> Special events, Speeches</li> <li> Exhibitions, Supervisor</li> <li> Fast, Supervising</li> <li> Forms, Supervision</li> <li> Functional, Tables</li> <li> Funds, Taxes</li> <li> Health and safety standards, TV</li> <li> IDs, Television</li> <li> Image, Tops</li> <li> Instruction, Website</li> <li> Insurance, Articles</li> <li> Maintain inventory, Annual reports</li> <li> Inventory</li> <li> Law</li> <li> Legal</li> <li> Market</li> <li> Marketing</li> <li> Meetings</li> <li> Money</li> </ul> </td> <td class="field twocol_2" id="8a056aa2-315e-4c02-956f-2d9c38596d72SKC21"> <ul> <li> Multimedia</li> <li> Neat</li> <li> Newsletters</li> <li> Newspapers</li> <li> Preparing garnishes</li> <li> Basic math</li> <li> Classic cocktails</li> <li> Responsible alcohol service</li> <li> Liquor, beer and wine knowledge</li> <li> Staff management</li> <li> Beverage preparation</li> <li> Food running</li> <li> Hospitality service expertise</li> <li> Performance improvement</li> <li> Making change</li> <li> Aloha POS</li> <li> Fast learner</li> <li> Creative mixology</li> <li> Clear and effective communication</li> <li> New hire training</li> <li> Positive attitude</li> <li> Food preparation and safety</li> <li> Attending multiple customers</li> <li> Fluency in English</li> <li> Customer service</li> <li> Reporting and documentation</li> <li> Engaging personality</li> <li> Interpersonal skills</li> <li> Highly reliable</li> <li> Cash register operation</li> <li> Able to bend, squat and reach</li> <li> Sale expertise</li> <li> Handling difficult customers</li> <li> <strong> TABC</strong> license</li> <li> <strong> FOOD HANDLER</strong> license</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EDUC08e080a0-1231-4c6c-9a54-677eea4b4b55" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC08e080a0-1231-4c6c-9a54-677eea4b4b55"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_08e080a0-1231-4c6c-9a54-677eea4b4b55_1_78035a3f-11ba-49de-b553-7a62bdd72e68" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="08e080a0-1231-4c6c-9a54-677eea4b4b55DGRE1" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" id="08e080a0-1231-4c6c-9a54-677eea4b4b55STUY1"> </span> <span class="jobdates" id="08e080a0-1231-4c6c-9a54-677eea4b4b55GRYR1"> 1993</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="08e080a0-1231-4c6c-9a54-677eea4b4b55SCHO1" itemprop="name"> Susan B. Dorsey High</span> <span> - </span> <span class="joblocation jobcity" id="08e080a0-1231-4c6c-9a54-677eea4b4b55SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="08e080a0-1231-4c6c-9a54-677eea4b4b55SSTA1"> State</span> <br/> </span> <span class="field" id="08e080a0-1231-4c6c-9a54-677eea4b4b55FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_08e080a0-1231-4c6c-9a54-677eea4b4b55_2_5234124f-26ee-4929-af99-5499d3d5b7fb" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="08e080a0-1231-4c6c-9a54-677eea4b4b55DGRE2" itemprop="name"> </span> <span class="programline" id="08e080a0-1231-4c6c-9a54-677eea4b4b55STUY2"> Cosmetology</span> <span> , </span> <span class="jobdates" id="08e080a0-1231-4c6c-9a54-677eea4b4b55GRYR2"> 1993</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="08e080a0-1231-4c6c-9a54-677eea4b4b55SCHO2" itemprop="name"> Career Academy Inc</span> <span> - </span> <span class="joblocation jobcity" id="08e080a0-1231-4c6c-9a54-677eea4b4b55SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="08e080a0-1231-4c6c-9a54-677eea4b4b55SSTA2"> State</span> <br/> </span> <span class="field" id="08e080a0-1231-4c6c-9a54-677eea4b4b55FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_SKLLfc3e0d83-e826-40b5-b61a-ab5569242ec8" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLLfc3e0d83-e826-40b5-b61a-ab5569242ec8"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_fc3e0d83-e826-40b5-b61a-ab5569242ec8_1_bf0a1b1d-9129-4bd0-a298-8a34ee1e832a" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="fc3e0d83-e826-40b5-b61a-ab5569242ec8FRFM1"> <li> Accounting, advertising, basic, brochures, C, cashier, closing, conferences, cooking, credit, make change, clients, customer satisfaction, Customer Service, direct mail, documentation, editing, special events, exhibitions, fast, forms, functional, funds, health and safety standards, IDs, image, instruction, Insurance, Maintain inventory, inventory, law, legal, market, Marketing, meetings, money, multimedia, neat, newsletters, newspapers, Organizing, Organizational, policies, POS, presentations, press, press releases, PR, Processes, promotion, Public Relations, publicity, quality, radio, safety, selling, sales, speeches, supervisor, supervising, supervision, tables, taxes, TV, television, tops, website, articles, annual reports</li> </div> </div> </div> </div> | PUBLIC-RELATIONS |
21,549,195 | SENIOR ACCOUNT MANAGER Summary Creative and dynamic communications professional with experience in events, customer service, media and public relations, marketing, and fundraising Highlights Project management Exceptional writer Organized and efficient InDesign experience Deadline-driven Customer service-focused Motivated team player Sound judgment Experience 01/2014 to 01/2016 Senior Account Manager Company Name － City , State Developed custom public and media relations strategy for a variety of clients integrating pr, marketing and social media for maximum impact. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, serve on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Coordinated, managed and executed public relations events; tracked media activity; and problem-solved for public relations and crisis issues. Served as liaison and representative to media and community. Managed website content both Baker PR and clients. Clients included Lord & Taylor, National Center for Adaptive Neurotechnology, Complexions Spa, The Port of Coeymans, Creatacor, and more. 01/2012 to 01/2014 Development Senior Associate Company Name － City , State Responsible for fundraising efforts for individuals at every level; manage and redesign membership benefits program; coordinate and manage events. Developed relationships with donors to achieve financial goals. Managed all details of fundraising events to include budget, negotiating contracts, managing vendors, organizing volunteers and staff to execute events, timeline creation and management, and coordination of communication among departments, guests, sponsors, donors, and vendors. Oversaw reception and receiving line event featuring President Clinton in October 2012. Wrote and designed various fundraising publications in conjunction with creative/marketing department. 01/2010 to 01/2012 Development Manager Company Name － City , State Responsible for fundraising efforts to include events, sponsorships, grants, year end giving, and gift solicitation. Directed public relations events - assist in coordination and execution of annual conference, gala, and golf tournament. Organized and produced Anderson Center video. Managed website revision. Conducted research to identify grant opportunities, and wrote and submitted grant proposals. Managed admissions department: responsible for conducting interviews and tours; coordinate admission process, liaising among family, school district, and related parties; and represent Anderson Center at conferences and marketing opportunities. Wrote, designed, and edited public relations, marketing, advertising, and fundraising publications. 01/2007 to 01/2010 Senior Account Executive Company Name － City , State Assisted in the creation of public and media relations strategy for a variety of clients. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, served on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Clients included Rent-a-Center, Beech-Nut, Invenergy LLC, NYS Rental Dealers Association, Community Health Foundation of Western New York, and Niagara Falls Bridge Commission. 01/2003 to 01/2007 Public Relations and Membership Company Name － City , State Developed public and media relations strategy for second largest non-profit in Columbia County, NY Wrote, designed, and edited pr, marketing, advertising, membership, and fundraising publications. Managed membership program and database; developed and executed special and fundraising events. Managed website content. Project management included: development of new corporate logo and implementation; created brand consistency for COARC publications; created and executed a 40th anniversary event; wrote, organized and produced a COARC video; and directed annual staff recognition and award programs. 01/2002 to 01/2003 Executive Assistant Company Name － City , State Managed daily activities of the Vice President's office in an international agricultural company. Assisted in updating and maintaining vendor database and purchasing-related projects. 01/1998 to 01/2001 Public Relations Coordinator Company Name － City , State Created public relations, sales promotion, and corporate sales publications for what was the largest chain of toy stores in the U.S., problem-solved for public relations issues and corporate sales. Coordinated and organized details for pr events to include community event attended by 10,000 people in Pittsfield, MA and Sony PlayStation National Truck Tour; and provided outstanding customer service. 01/1996 to 01/1998 Recruiter/Cultural Coordinator Company Name － City , State Interviewed and assessed applicants for 35 departments for award-winning health and wellness center. Managed advertising, designed recruiting publications; developed relationships with employment agencies, schools, colleges and community and presented at job/career fairs and business functions. As Cultural Coordinator, oversaw ticket promotion and sales for seven venues. Education Bachelor Degree : Business Communication Florida Institute of Technology － City , State Business Communication Interests Greene County YMCA, board member Henry Hudson Youth Soccer board member/coach Public Relations Society of America, board member, former president Salvation Army volunteer American Red Cross volunteer Berkshire Leadership Program, graduate and steering committee member Columbia County Leadership Program graduate Skills Experience with advertising, budgeting, negotiating contracts, project management, and video creation. Adept at customer service, editing, fundraising,media relations, content creation, and research. Developed grant proposals, marketing collateral, press releases, publications (newsletters, annual reports, year end appeals and more), website content, and communications strategy. Fundraising Software: Raiser's Edge Desktop Publishing Software: InDesign | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME830079218" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_830079218_1_540595979" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="830079218FNAM1"> </span> <span> </span> <span class="field" id="830079218LNAM1"> SENIOR ACCOUNT MANAGER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM830079222" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM830079222"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_830079222_1_540595991" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="830079222FRFM1"> Creative and dynamic communications professional with experience in events, customer service, media and public relations, marketing, and fundraising </div> </div> </div> <div class="section" id="SECTION_HILT830079226" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT830079226"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_830079226_1_540597966" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="830079226SKC11"> <ul> <li class=""> Project management</li> <li class=""> Exceptional writer</li> <li class=""> <span style="line-height: 1.5;"> Organized and efficient</span> </li> <li class=""> InDesign experience</li> </ul> </td> <td class="field twocol_2" id="830079226SKC21"> <ul> <li class=""> Deadline-driven</li> <li class=""> Customer service-focused</li> <li class=""> Motivated team player</li> <li class=""> Sound judgment</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR830079220" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR830079220"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_830079220_1_540595981" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="830079220JSTD1"> 01/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="830079220EDDT1"> 01/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="830079220JTIT1"> Senior Account Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="830079220COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="830079220JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="830079220JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="830079220JDES1" itemprop="description"> <ul> <li> Developed custom public and media relations strategy for a variety of clients integrating pr, marketing and social media for maximum impact.</li> <li> Wrote, designed, edited, and distributed press releases and media pitches for clients.</li> <li> Provided updates, serve on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals.</li> <li> Coordinated, managed and executed public relations events; tracked media activity; and problem-solved for public relations and crisis issues.</li> <li> Served as liaison and representative to media and community.</li> <li> Managed website content both Baker PR and clients.</li> <li> Clients included Lord & Taylor, National Center for Adaptive Neurotechnology, Complexions Spa, The Port of Coeymans, Creatacor, and more.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_830079220_2_540595982" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="830079220JSTD2"> 01/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="830079220EDDT2"> 01/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="830079220JTIT2"> Development Senior Associate</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="830079220COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="830079220JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="830079220JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="830079220JDES2" itemprop="description"> <ul> <li> Responsible for fundraising efforts for individuals at every level; manage and redesign membership benefits program; coordinate and manage events.</li> <li> Developed relationships with donors to achieve financial goals.</li> <li> Managed all details of fundraising events to include budget, negotiating contracts, managing vendors, organizing volunteers and staff to execute events, timeline creation and management, and coordination of communication among departments, guests, sponsors, donors, and vendors.</li> <li> Oversaw reception and receiving line event featuring President Clinton in October 2012.</li> <li> Wrote and designed various fundraising publications in conjunction with creative/marketing department.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_830079220_3_540595983" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="830079220JSTD3"> 01/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="830079220EDDT3"> 01/2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="830079220JTIT3"> Development Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="830079220COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="830079220JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="830079220JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="830079220JDES3" itemprop="description"> <ul> <li> Responsible for fundraising efforts to include events, sponsorships, grants, year end giving, and gift solicitation.</li> <li> Directed public relations events - assist in coordination and execution of annual conference, gala, and golf tournament.</li> <li> Organized and produced Anderson Center video.</li> <li> Managed website revision.</li> <li> Conducted research to identify grant opportunities, and wrote and submitted grant proposals.</li> <li> Managed admissions department: responsible for conducting interviews and tours; coordinate admission process, liaising among family, school district, and related parties; and represent Anderson Center at conferences and marketing opportunities.</li> <li> Wrote, designed, and edited public relations, marketing, advertising, and fundraising publications.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_830079220_4_540595984" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="830079220JSTD4"> 01/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="830079220EDDT4"> 01/2010</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="830079220JTIT4"> Senior Account Executive</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="830079220COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="830079220JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="830079220JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="830079220JDES4" itemprop="description"> <ul> <li> Assisted in the creation of public and media relations strategy for a variety of clients.</li> <li> Wrote, designed, edited, and distributed press releases and media pitches for clients.</li> <li> Provided updates, served on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals.</li> <li> Clients included Rent-a-Center, Beech-Nut, Invenergy LLC, NYS Rental Dealers Association, Community Health Foundation of Western New York, and Niagara Falls Bridge Commission.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_830079220_5_540595985" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="830079220JSTD5"> 01/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="830079220EDDT5"> 01/2007</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="830079220JTIT5"> Public Relations and Membership</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="830079220COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="830079220JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="830079220JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="830079220JDES5" itemprop="description"> <ul> <li> Developed public and media relations strategy for second largest non-profit in Columbia County, NY </li> <li> Wrote, designed, and edited pr, marketing, advertising, membership, and fundraising publications.</li> <li> Managed membership program and database; developed and executed special and fundraising events.</li> <li> Managed website content.</li> <li> Project management included: development of new corporate logo and implementation; created brand consistency for COARC publications; created and executed a 40th anniversary event; wrote, organized and produced a COARC video; and directed annual staff recognition and award programs.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_830079220_6_540595986" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="830079220JSTD6"> 01/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="830079220EDDT6"> 01/2003</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="830079220JTIT6"> Executive Assistant</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="830079220COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="830079220JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="830079220JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="830079220JDES6" itemprop="description"> <ul> <li> Managed daily activities of the Vice President's office in an international agricultural company.</li> <li> Assisted in updating and maintaining vendor database and purchasing-related projects.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_830079220_7_540595988" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="830079220JSTD7"> 01/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="830079220EDDT7"> 01/2001</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="830079220JTIT7"> Public Relations Coordinator</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="830079220COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="830079220JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="830079220JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="830079220JDES7" itemprop="description"> <ul> <li> Created public relations, sales promotion, and corporate sales publications for what was the largest chain of toy stores in the U.S., problem-solved for public relations issues and corporate sales.</li> <li> Coordinated and organized details for pr events to include community event attended by 10,000 people in Pittsfield, MA and Sony PlayStation National Truck Tour; and provided outstanding customer service.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_830079220_8_540595989" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="830079220JSTD8"> 01/1996</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="830079220EDDT8"> 01/1998</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="830079220JTIT8"> Recruiter/Cultural Coordinator</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="830079220COMP8" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="830079220JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="830079220JSTA8" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="830079220JDES8" itemprop="description"> <ul> <li> Interviewed and assessed applicants for 35 departments for award-winning health and wellness center.</li> <li> Managed advertising, designed recruiting publications; developed relationships with employment agencies, schools, colleges and community and presented at job/career fairs and business functions.</li> <li> As Cultural Coordinator, oversaw ticket promotion and sales for seven venues.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC830079221" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC830079221"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_830079221_1_540595990" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="830079221GRYR1"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="830079221DGRE1" itemprop="name"> Bachelor Degree</span> <span> : </span> <span class="programline" id="830079221STUY1"> Business Communication</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="830079221SCHO1" itemprop="name"> Florida Institute of Technology</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="830079221SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="830079221SSTA1"> State</span> <span class="joblocation jobstate" id="830079221SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="830079221FRFM1"> Business Communication</span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR830079223" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR830079223"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_830079223_1_540595992" style="padding-top:0px;"> <div class="field singlecolumn" id="830079223FRFM1"> <div> Greene County YMCA, board member</div> <div> Henry Hudson Youth Soccer board member/coach</div> <div> Public Relations Society of America, board member, former president</div> <div> Salvation Army volunteer</div> <div> American Red Cross volunteer </div> <div> Berkshire Leadership Program, graduate and steering committee member Columbia County Leadership Program graduate </div> </div> </div> </div> <div class="section" id="SECTION_SKLL830079224" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL830079224"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_830079224_1_540595993" style="padding-top:0px;"> <div class="field singlecolumn" id="830079224FRFM1"> <div> Experience with advertising, budgeting, negotiating contracts, project management, and video creation.</div> <div> Adept at customer service, editing, fundraising,media relations, content creation, and research.</div> <div> Developed grant proposals, marketing collateral, press releases, publications (newsletters, annual reports, year end appeals and more), website content, and communications <span style="line-height: 1.5;"> strategy.</span> </div> <div> <span class=""> </span> <ul> <li class=""> Fundraising Software: Raiser's Edge</li> <li class=""> <span style="line-height: 1.5;"> Desktop Publishing Software: InDesign</span> <br/> </li> </ul> </div> </div> </div> </div> </div> | PUBLIC-RELATIONS |
36,671,891 | SENIOR FOOD DEFENSE ANALYST Summary Experience as public relations professional, strategist, analyst, and publicist. Strong influencing skills to achieve positive outcomes in a wide variety of areas. Creative and strategic thinker to develop results-driven programs. Excellent organizational skills and able to adapt to multiple assignments and deadlines in a frequently-changing environment. Effective ability to develop and maintain extensive network of contacts. Significant experience generating, implementing, and managing strategic programs and promotional outreach. Excellent written, verbal, and interpersonal communication skills with strong attention to detail. Capability to work independently and with a variety of partners to achieve goals. Highlights Extensive experience conducting public relation activities to promote effective communications with the media and stakeholders. Developed strategic outreach plans for significant programs to include public speaking opportunities, media articles, guidance materials, distribution, talking points, and presentations. Project Manager for numerous initiatives to include assessments conducted on food commodity systems. Perform oversight and leadership of the process and review of written reports to assure that they meet the operational goals and objectives of the assessment. Utilize outcomes to develop and execute mitigation strategies and outreach and training initiatives by building a collaborative environment with appropriate stakeholders. Served as USDA Detailee to the Federal Bureau of Investigation Weapons of Mass Destruction Directorate's Infrastructure Countermeasures Unit as a Subject Matter Expert (SME) providing direction, guidance, and technical assistance on food defense issues. Initiated and implemented mitigation strategies and outreach activities for multiple stakeholders, domestic and international, that benefit both agencies' missions. Accomplishments Serve as the Agency lead on an interagency team designing and conducting a global food defense outreach initiative to promote awareness and implementation of food defense measures by providing technical assistance to foreign governments, academia, and industry. This initiative has been highly successful in building capacity and sustainability at country and regional levels around the world. In environment of budgetary cuts, initiated and successfully proposed and acquired $230,000 in funding for major international initiative, which had not been accomplished previously. Received a prestigious team award from the Food and Drug Administration for work on this initiative. Experience Senior Food Defense Analyst Dec 2003 to Current Company Name － City , State Serve as Subject Matter Expert and Detailee to the Federal Bureau of Investigation (FBI) for initiation and implementation of outreach activities for supporting countermeasures to prevent intentional contamination of the food supply. Agency lead on an interagency team responsible for designing and conducting training and outreach to foreign governments, academia, and industry. Acted as communications liaison for internal teams. Successfully initiated integration of the FBI as a partner resulting in law enforcement elements and funding added to initiative. With increased budget constraints by all federal agencies, manage and coordinate the effort to promote international outreach Established long-range objectives and developed innovative strategies to help achieve them to attract additional federal agencies as partners for future support and funding. Developed the strategy, proposal, and supporting materials, to include proposed budgets. A leading expert on policies and strategies to address global supply chain vulnerabilities. Influenced senior leadership resulting in significant funding for major international initiative Established long-range objectives and developed innovative strategies to help achieve them.. Routinely conduct senior level briefings to intelligence and law enforcement, foreign, academic, and industry officials; and congressional staff. Managed the editorial content, design and distribution of the external agency newsletter. Cultivated positive relationships with stakeholders through public relations campaigns. Develop outreach materials for various audiences, training, public speaking engagements, media coverage, and distribution mechanisms. Research and author reports, articles, issue papers, and talking points for senior officials, and respond to congressional and White House inquiries. Demonstrate advanced interpersonal skills by leading intra- and interagency work groups to build partnerships to develop, coordinate, and implement initiatives. Analyze information from a variety of sources to advise senior agency leadership on short-term and long-range strategic planning and policy development. Serve as liaison to the intelligence and law enforcement communities, which have strengthened communication and coordination programs. Project Manager on activities to develop and execute strategies, outreach, and training initiatives. Created information sharing agreements with international partners to facilitate the mutual exchange of classified information and coordination of activities to leverage resources. Developed communications strategies and programs, including project time lines. Conferred with production, graphic design and web-design personnel to coordinate production of communications materials. Public Affairs Specialist Jan 2000 to Nov 2003 Company Name － City , State Conducted public relation activities to promote effective communications with the media and constituent groups. Marianne L. Elbertson Page 2 Managed preparation and publication of weekly newsletter. Served as Agency lead representative to develop emergency communication protocols with the USDA Office of Communications that is used by all agencies within the Department for communicating with the media in the event of a significant incident. Coordinated and supported agency communication activities and constituent outreach campaigns. Effectively responded to constituent and media inquiries. Established and maintained effective working relationships with all involved stakeholders. Supported various needs of organization to include speech writing, press releases, talking points, presentations, and responses to congressional inquiries. Government Relations Associate Jan 1995 to Dec 1999 Company Name － City , State Assisted Director and Manager of Regulatory Affairs in promoting and advancing company's interests in federal government issues. Worked with appropriate government officials to influence legislation and regulations for company's desired outcomes. Conducted analysis of potential legislation and regulations, and coordination of research projects to support company goals. Public Affairs Specialist Jan 1990 to Apr 1994 Company Name － City , State Effectively responded to media inquiries. Researched and wrote complex talking points, issue papers, news releases, fact sheets, and reports. Routinely interacted with member-company executives and representatives in support of organization mission and goals. Assistant Publicist Aug 1987 to Mar 1989 Company Name － City , State Researched and pitched story ideas and tour publicity for a variety of clients. Worked with management to identify trends and developments that might influence public relation decisions and strategies. Drafted media relations materials to include pitch letters, press releases, media alerts, profiles, and press kit materials. Interacted with clients regularly to refine strategic media plans. Organized and oversaw photo shoots, public appearances, promo shoots, features on television profile shows, and talk show appearances. Used knowledge of clients' media goals to identify appropriate media forum. Established and maintained cooperative relationships with various regional and national print and broadcast media to support desired coverage. Administrative Assistant Jul 1986 to Aug 1987 Company Name － City , State Prepared documents for purchasers of packages of syndicated television shows owned by Universal. Completed assignments on-time with high accuracy rate. Education Graduate Certificate , Washington Representatives Program 1994 George Washington University － City , State Bachelor of Arts , Radio/Television/Film Production 1986 University of Maryland － City , State Interests Member of the Daughters of the American Revolution Member of the Colonial Dames 17th Century Society Former President of the Mount Vernon Terrace Community Association Skills Self starter Effective strategic planning Strong leadership skills Excellent relationship building skills Resourceful and persistent Additional Information PROFESSIONAL TRAINING: Detailed list available upon request PROFESSIONAL AWARDS: (Detailed list available upon request) For Leadership and Persistent Effort to Negotiate and Implement a Cooperative Activity Agreement with Canada FDA Group Recognition Award for outstanding Leadership and Contributions toward Increasing Awareness of and Building Global Capacity for Food Defense through Outreach, Education, and Collaboration Exemplary Efforts in Securing a Joint Project Arrangement with the UK Food Standards Agency CIA Outstanding Contribution on Collection Issues of Critical Importance to National Security Developing the Framework for Intelligence Information Sharing for the FSIS Office of Food Defense Initiatives Fostering Collaboration with Intelligence Community including MOUs with CBP and TSA Administrator's Award for Excellence: Work on food security intelligence and communication initiatives | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME514972453" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_514972453_1_336221186" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field fName" id="514972453FNAM1"> </span> <span> </span> <span class="field" id="514972453LNAM1"> SENIOR FOOD DEFENSE ANALYST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM514972455" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM514972455"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514972455_1_336221196" style="
padding-top:0px;
"> <div class="field singlecolumn" id="514972455FRFM1"> <p align="LEFT"> Experience as public relations professional, strategist, analyst, and publicist. Strong influencing skills to achieve positive outcomes in a wide variety of areas. Creative and strategic thinker to develop results-driven programs. Excellent organizational skills and able to adapt to multiple assignments and deadlines in a frequently-changing environment. Effective ability to develop and maintain extensive network of contacts. Significant experience generating, implementing, and managing strategic programs and promotional outreach. Excellent written, verbal, and interpersonal communication skills with strong attention to detail. Capability to work independently and with a variety of partners to achieve goals. </p> </div> </div> </div> <div class="section" id="SECTION_HILT514972456" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT514972456"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514972456_1_336226948" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="514972456SKC11"> <ul> <li> Extensive experience conducting public relation activities to promote effective communications with the media and stakeholders. Developed strategic outreach plans for significant programs to include public speaking opportunities, media articles, guidance materials, distribution, talking points, and presentations.</li> <br/> <li> Project Manager for numerous initiatives to include assessments conducted on food commodity systems. Perform oversight and leadership of the process and review of written reports to assure that they meet the operational goals and objectives of the assessment. Utilize outcomes to develop and execute mitigation strategies and outreach and training initiatives by building a collaborative environment with appropriate stakeholders.</li> </ul> </td> <td class="field twocol_2" id="514972456SKC21"> <ul> <li> Served as USDA Detailee to the Federal Bureau of Investigation Weapons of Mass Destruction Directorate's Infrastructure Countermeasures Unit as a Subject Matter Expert (SME) providing direction, guidance, and technical assistance on food defense issues. Initiated and implemented mitigation strategies and outreach activities for multiple stakeholders, domestic and international, that benefit both agencies' missions. </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM514972656" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCM514972656"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514972656_1_336227588" style="
padding-top:0px;
"> <div class="field singlecolumn" id="514972656FRFM1"> <br/> <p align="LEFT"> Serve as the Agency lead on an interagency team designing and conducting a global food defense outreach initiative to promote awareness and implementation of food defense measures by providing technical assistance to foreign governments, academia, and industry. This initiative has been highly successful in building capacity and sustainability at country and regional levels around the world. In environment of budgetary cuts, initiated and successfully proposed and acquired $230,000 in funding for major international initiative, which had not been accomplished previously. Received a prestigious team award from the Food and Drug Administration for work on this initiative.</p> </div> </div> </div> <div class="section" id="SECTION_EXPR514972457" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR514972457"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514972457_1_336221188" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="514972457JTIT1"> Senior Food Defense Analyst</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="514972457JSTD1"> Dec 2003</span> <span> to </span> <span class="jobdates" format="%b %Y" id="514972457EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="514972457COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="514972457JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="514972457JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="514972457JDES1" itemprop="description"> <ul> <li> Serve as Subject Matter Expert and Detailee to the Federal Bureau of Investigation (FBI) for initiation and implementation of outreach activities for supporting countermeasures to prevent intentional contamination of the food supply.</li> <li> Agency lead on an interagency team responsible for designing and conducting training and outreach to foreign governments, academia, and industry. Acted as communications liaison for internal teams.</li> <li> Successfully initiated integration of the FBI as a partner resulting in law enforcement elements and funding added to initiative.</li> <li> With increased budget constraints by all federal agencies, manage and coordinate the effort to promote international outreach Established long-range objectives and developed innovative strategies to help achieve them to attract additional federal agencies as partners for future support and funding. Developed the strategy, proposal, and supporting materials, to include proposed budgets.</li> <li> A leading expert on policies and strategies to address global supply chain vulnerabilities.</li> <li> Influenced senior leadership resulting in significant funding for major international initiative</li> <li> Established long-range objectives and developed innovative strategies to help achieve them..</li> <li> Routinely conduct senior level briefings to intelligence and law enforcement, foreign, academic, and industry officials; and congressional staff.</li> <li> Managed the editorial content, design and distribution of the external agency newsletter.</li> <li> Cultivated positive relationships with stakeholders through public relations campaigns. Develop outreach materials for various audiences, training, public speaking engagements, media coverage, and distribution mechanisms.</li> <li> Research and author reports, articles, issue papers, and talking points for senior officials, and respond to congressional and White House inquiries.</li> <li> Demonstrate advanced interpersonal skills by leading intra- and interagency work groups to build partnerships to develop, coordinate, and implement initiatives.</li> <li> Analyze information from a variety of sources to advise senior agency leadership on short-term and long-range strategic planning and policy development.</li> <li> Serve as liaison to the intelligence and law enforcement communities, which have strengthened communication and coordination programs.</li> <li> Project Manager on activities to develop and execute strategies, outreach, and training initiatives.</li> <li> Created information sharing agreements with international partners to facilitate the mutual exchange of classified information and coordination of activities to leverage resources.</li> <li> Developed communications strategies and programs, including project time lines. Conferred with production, graphic design and web-design personnel to coordinate production of communications materials.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_514972457_2_336221189" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="514972457JTIT2"> Public Affairs Specialist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="514972457JSTD2"> Jan 2000</span> <span> to </span> <span class="jobdates" format="%b %Y" id="514972457EDDT2"> Nov 2003</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="514972457COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="514972457JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="514972457JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="514972457JDES2" itemprop="description"> <ul> <li> Conducted public relation activities to promote effective communications with the media and constituent groups.</li> <li> Marianne L.</li> <li> Elbertson Page 2 Managed preparation and publication of weekly newsletter.</li> <li> Served as Agency lead representative to develop emergency communication protocols with the USDA Office of Communications that is used by all agencies within the Department for communicating with the media in the event of a significant incident.</li> <li> Coordinated and supported agency communication activities and constituent outreach campaigns.</li> <li> Effectively responded to constituent and media inquiries.</li> <li> Established and maintained effective working relationships with all involved stakeholders.</li> <li> Supported various needs of organization to include speech writing, press releases, talking points, presentations, and responses to congressional inquiries.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_514972457_3_336221190" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="514972457JTIT3"> Government Relations Associate</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="514972457JSTD3"> Jan 1995</span> <span> to </span> <span class="jobdates" format="%b %Y" id="514972457EDDT3"> Dec 1999</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="514972457COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="514972457JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="514972457JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="514972457JDES3" itemprop="description"> <ul> <li> Assisted Director and Manager of Regulatory Affairs in promoting and advancing company's interests in federal government issues.</li> <li> Worked with appropriate government officials to influence legislation and regulations for company's desired outcomes.</li> <li> Conducted analysis of potential legislation and regulations, and coordination of research projects to support company goals.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_514972457_4_336221191" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="514972457JTIT4"> Public Affairs Specialist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="514972457JSTD4"> Jan 1990</span> <span> to </span> <span class="jobdates" format="%b %Y" id="514972457EDDT4"> Apr 1994</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="514972457COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="514972457JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="514972457JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="514972457JDES4" itemprop="description"> <ul> <li> Effectively responded to media inquiries.</li> <li> Researched and wrote complex talking points, issue papers, news releases, fact sheets, and reports.</li> <li> Routinely interacted with member-company executives and representatives in support of organization mission and goals.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_514972457_5_336221192" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="514972457JTIT5"> Assistant Publicist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="514972457JSTD5"> Aug 1987</span> <span> to </span> <span class="jobdates" format="%b %Y" id="514972457EDDT5"> Mar 1989</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="514972457COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="514972457JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="514972457JSTA5" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="514972457JDES5" itemprop="description"> <ul> <li> Researched and pitched story ideas and tour publicity for a variety of clients.</li> <li> Worked with management to identify trends and developments that might influence public relation decisions and strategies.</li> <li> Drafted media relations materials to include pitch letters, press releases, media alerts, profiles, and press kit materials.</li> <li> Interacted with clients regularly to refine strategic media plans.</li> <li> Organized and oversaw photo shoots, public appearances, promo shoots, features on television profile shows, and talk show appearances.</li> <li> Used knowledge of clients' media goals to identify appropriate media forum.</li> <li> Established and maintained cooperative relationships with various regional and national print and broadcast media to support desired coverage.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_514972457_6_336221193" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="514972457JTIT6"> Administrative Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="514972457JSTD6"> Jul 1986</span> <span> to </span> <span class="jobdates" format="%b %Y" id="514972457EDDT6"> Aug 1987</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="514972457COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="514972457JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="514972457JSTA6" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="514972457JDES6" itemprop="description"> <ul> <li> Prepared documents for purchasers of packages of syndicated television shows owned by Universal.</li> <li> Completed assignments on-time with high accuracy rate.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC514972458" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC514972458"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514972458_1_336221194" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="514972458DGRE1" itemprop="name"> Graduate Certificate</span> <span> , </span> <span class="programline" id="514972458STUY1"> Washington Representatives Program</span> <span class="datesWrapper"> <span class="jobdates" id="514972458GRYR1"> 1994</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="514972458SCHO1" itemprop="name"> George Washington University</span> <span> － </span> <span class="joblocation jobcity" id="514972458SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="514972458SSTA1"> State</span> <span class="joblocation jobstate" id="514972458SCNT1"> </span> </span> <span class="field" id="514972458FRFM1"> <br/> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_514972458_2_336221195" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="514972458DGRE2" itemprop="name"> Bachelor of Arts</span> <span> , </span> <span class="programline" id="514972458STUY2"> Radio/Television/Film Production</span> <span class="datesWrapper"> <span class="jobdates" id="514972458GRYR2"> 1986</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="514972458SCHO2" itemprop="name"> University of Maryland</span> <span> － </span> <span class="joblocation jobcity" id="514972458SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="514972458SSTA2"> State</span> <span class="joblocation jobstate" id="514972458SCNT2"> </span> </span> <span class="field" id="514972458FRFM2"> <br/> </span> </div> </div> </div> <div class="section" id="SECTION_INTR514972460" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_INTR514972460"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514972460_1_336221198" style="
padding-top:0px;
"> <div class="field singlecolumn" id="514972460FRFM1"> <ul> <li> Member of the Daughters of the American Revolution</li> <li> Member of the Colonial Dames 17th Century Society</li> <li> Former President of the Mount Vernon Terrace Community Association</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL514972461" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL514972461"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514972461_1_336221199" style="
padding-top:0px;
"> <div class="field singlecolumn" id="514972461FRFM1"> <p align="LEFT"> Self starter</p> <p align="LEFT"> Effective strategic planning</p> <p align="LEFT"> Strong leadership skills</p> <p align="LEFT"> Excellent relationship building skills</p> <p align="LEFT"> Resourceful and persistent</p> </div> </div> </div> <div class="section" id="SECTION_ADDI514972462" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ADDI514972462"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514972462_1_336221200" style="
padding-top:0px;
"> <div class="field singlecolumn" id="514972462FRFM1"> <ul> <li> <b> PROFESSIONAL TRAINING:</b> </li> <br/> <li> Detailed list available upon request</li> <li> <b> </b> </li> <li> <b> PROFESSIONAL AWARDS: </b> (Detailed list available upon request)</li> <br/> <li> For Leadership and Persistent Effort to Negotiate and Implement a Cooperative Activity Agreement with Canada</li> <li> FDA Group Recognition Award for outstanding Leadership and Contributions toward Increasing Awareness of and Building Global Capacity for Food Defense through Outreach, Education, and Collaboration</li> <li> Exemplary Efforts in Securing a Joint Project Arrangement with the UK Food Standards Agency</li> <li> CIA Outstanding Contribution on Collection Issues of Critical Importance to National Security</li> <li> Developing the Framework for Intelligence Information Sharing for the FSIS Office of Food Defense</li> <li> Initiatives Fostering Collaboration with Intelligence Community including MOUs with CBP and TSA</li> <li> Administrator's Award for Excellence: Work on food security intelligence and communication initiatives </li> </ul> </div> </div> </div> <div class="section" id="SECTION_AFIL514972459" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_AFIL514972459"> </div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514972459_1_336221197" style="
padding-top:0px;
"> <div class="field singlecolumn" id="514972459FRFM1"> <ul> </ul> </div> </div> </div> </div> | PUBLIC-RELATIONS |
51,415,089 | OWNER/CONSULTANT Summary Proven marketing and public relations executive with expertise in creating, implementing and executing all facets of marketing, press and national promotions including major entertainment industry premieres, concerts and events, and national network and product launches. Extensive experience in the hospitality, music, family, biotech and non-profit industries. Highlights Experience Owner/Consultant August 2006 to Current Company Name － City , State Develop and implement public relations plans and strategies for top consumer brands and gain major local and national exposure for clients. Clients have included the First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College of Music, Keep California Beautiful and the locally-based Rock 'n Roll marathon and Kids Rock marathon series. Highlights include:. Securing placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, and numerous top daily newspapers and TV stations across the country. Consistently place major stories for local clients in all local San Diego and Southern California media, including all TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel & Leisure magazine, Carlsbad magazine, all area Z Code magazines, Ranch & Coast magazine, San Diego Business Journal etc. Associate Executive Director January 2001 to August 2006 Company Name － City , State Developed and implemented public relations plans and branding strategies to expand the musical instrument product market and increase public awareness of the benefits of music and music making for the largest trade-only music products show in the world and its non-profit media arm (AMC - now the NAMM Foundation). Oversaw two national PR firms. Developed strategic partnerships with major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, the Justin Timberlake Foundation and the John Lennon Educational Tour Bus to expand music-making messaging to millions of consumers. These partnerships resulted in hundreds of millions of media impressions worth an ad rate value of over $50 million dollars. Oversaw public relations strategies and activities for all NAMM messaging to the general public. Directed the national press launch of Sesame Street Music Works in 2002; annual petition drives, media campaigns and events on Capitol Hill; NAMM's Rose Parade activities; and youth marketing initiatives such as themusicedge.com. Campaigns I have overseen average 5 billion media impressions a year. Manager November 1997 to January 2001 Company Name － City , State Managed publicity and press coverage for all Walt Disney Records' products. Served as liaison with publicity and marketing departments to ensure seamless implementation of overall marketing plans. Chosen as only Walt Disney Records representative to serve on Michael Eisner's Disney Learning Partnership, a non-profit committee. Directed development of press kits; wrote all press releases, biographies and press materials for the label. Wrote and placed stories on WDR marketing strategies for trades such as Billboard, ADWEEK and Brandweek. Produced EPKs and videos for major CD and artist releases. Secured placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, and Entertainment Weekly. Planned, covered and executed all regional Walt Disney Records' events, including the Mulan press junket with Christina Aguilera and 98 Degrees and Lion King Broadway cast signings. Responsible for successful media launch of Radio Disney Jams album franchise, resulting in over 50 million consumer impressions. Spearheaded "Importance of Music" pro-social campaign, which resulted in increased press exposure for the label and spanned multiple Disney divisions. Developed relationship with NAMM, the International Music Products Association and the American Music Conference (AMC) which provided expanded press opportunities for relevant projects and artists (Phil Collins/Tarzan, Disney's Lullaby album) and promoted good-will message for Walt Disney Records. Account Executive January 1995 to November 1997 Company Name － City , State Planned, coordinated and executed full-fledged publicity campaigns tailor-made to each specific client. Successfully obtained major exposure for clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) and The Los Angeles Times. Celebrity talent booking (Inside Edition, American Journal) and coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners). Produced press kits, wrote biographies and press releases. Established and maintained contact with electronic, print and radio media representatives; coordinated media interviews. writer March 1994 to December 1994 Company Name － City , State Wrote articles for corporate newsletter. Interviewed executives, researched relevant issues and prepared articles for publication. Education Bachelor of Arts : Communications Public relations and writing , August, 1993 University of Missouri － City , State Communications Public relations and writing Skills ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME693517633" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_693517633_1_450065037" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="693517633FNAM1"> </span> <span> </span> <span class="field" id="693517633LNAM1"> OWNER/CONSULTANT</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM693517635" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM693517635"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_693517635_1_450065047" style="padding-top:0px;"> <div class="field singlecolumn" id="693517635FRFM1"> Proven marketing and public relations executive with expertise in creating, implementing and executing all facets of marketing, press and national promotions including major entertainment industry premieres, concerts and events, and national network and product launches. Extensive experience in the hospitality, music, family, biotech and non-profit industries.</div> </div> </div> <div class="section" id="SECTION_HILT693517636" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT693517636"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_693517636_1_450066170" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="693517636SKC11"> </td> <td class="field twocol_2 charspace" id="693517636SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM693518158" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR693517637" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR693517637"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_693517637_1_450065040" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693517637JTIT1"> Owner/Consultant</span> <br/> <span> <span class="jobdates" format="%B %Y" id="693517637JSTD1"> August 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="693517637EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693517637COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="693517637JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="693517637JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="693517637JDES1" itemprop="description"> <ul> <li> Develop and implement public relations plans and strategies for top consumer brands and gain major local and national exposure for clients.</li> <li> Clients have included the First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College of Music, Keep California Beautiful and the locally-based Rock 'n Roll marathon and Kids Rock marathon series.</li> <li> Highlights include:.</li> <li> Securing placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, and numerous top daily newspapers and TV stations across the country.</li> <li> Consistently place major stories for local clients in all local San Diego and Southern California media, including all TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel & Leisure magazine, Carlsbad magazine, all area Z Code magazines, Ranch & Coast magazine, San Diego Business Journal etc.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693517637_2_450065042" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693517637JTIT2"> Associate Executive Director</span> <br/> <span> <span class="jobdates" format="%B %Y" id="693517637JSTD2"> January 2001</span> <span> to </span> <span class="jobdates" format="%B %Y" id="693517637EDDT2"> August 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693517637COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="693517637JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="693517637JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="693517637JDES2" itemprop="description"> <ul> <li> Developed and implemented public relations plans and branding strategies to expand the musical instrument product market and increase public awareness of the benefits of music and music making for the largest trade-only music products show in the world and its non-profit media arm (AMC - now the NAMM Foundation).</li> <li> Oversaw two national PR firms.</li> <li> Developed strategic partnerships with major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, the Justin Timberlake Foundation and the John Lennon Educational Tour Bus to expand music-making messaging to millions of consumers.</li> <li> These partnerships resulted in hundreds of millions of media impressions worth an ad rate value of over $50 million dollars.</li> <li> Oversaw public relations strategies and activities for all NAMM messaging to the general public.</li> <li> Directed the national press launch of Sesame Street Music Works in 2002; annual petition drives, media campaigns and events on Capitol Hill; NAMM's Rose Parade activities; and youth marketing initiatives such as themusicedge.com.</li> <li> Campaigns I have overseen average 5 billion media impressions a year.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693517637_3_450065043" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693517637JTIT3"> Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="693517637JSTD3"> November 1997</span> <span> to </span> <span class="jobdates" format="%B %Y" id="693517637EDDT3"> January 2001</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693517637COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="693517637JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="693517637JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="693517637JDES3" itemprop="description"> <ul> <li> Managed publicity and press coverage for all Walt Disney Records' products.</li> <li> Served as liaison with publicity and marketing departments to ensure seamless implementation of overall marketing plans.</li> <li> Chosen as only Walt Disney Records representative to serve on Michael Eisner's Disney Learning Partnership, a non-profit committee.</li> <li> Directed development of press kits; wrote all press releases, biographies and press materials for the label.</li> <li> Wrote and placed stories on WDR marketing strategies for trades such as Billboard, ADWEEK and Brandweek.</li> <li> Produced EPKs and videos for major CD and artist releases.</li> <li> Secured placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, and Entertainment Weekly.</li> <li> Planned, covered and executed all regional Walt Disney Records' events, including the Mulan press junket with Christina Aguilera and 98 Degrees and Lion King Broadway cast signings.</li> <li> Responsible for successful media launch of Radio Disney Jams album franchise, resulting in over 50 million consumer impressions.</li> <li> Spearheaded "Importance of Music" pro-social campaign, which resulted in increased press exposure for the label and spanned multiple Disney divisions.</li> <li> Developed relationship with NAMM, the International Music Products Association and the American Music Conference (AMC) which provided expanded press opportunities for relevant projects and artists (Phil Collins/Tarzan, Disney's Lullaby album) and promoted good-will message for Walt Disney Records.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693517637_4_450065044" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693517637JTIT4"> Account Executive</span> <br/> <span> <span class="jobdates" format="%B %Y" id="693517637JSTD4"> January 1995</span> <span> to </span> <span class="jobdates" format="%B %Y" id="693517637EDDT4"> November 1997</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693517637COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="693517637JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="693517637JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="693517637JDES4" itemprop="description"> <ul> <li> Planned, coordinated and executed full-fledged publicity campaigns tailor-made to each specific client.</li> <li> Successfully obtained major exposure for clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) and The Los Angeles Times.</li> <li> Celebrity talent booking (Inside Edition, American Journal) and coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners).</li> <li> Produced press kits, wrote biographies and press releases.</li> <li> Established and maintained contact with electronic, print and radio media representatives; coordinated media interviews.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693517637_5_450065045" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693517637JTIT5"> writer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="693517637JSTD5"> March 1994</span> <span> to </span> <span class="jobdates" format="%B %Y" id="693517637EDDT5"> December 1994</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693517637COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="693517637JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="693517637JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="693517637JDES5" itemprop="description"> <ul> <li> Wrote articles for corporate newsletter.</li> <li> Interviewed executives, researched relevant issues and prepared articles for publication.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC693517638" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC693517638"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_693517638_1_450065046" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="693517638DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" dependency="STUY" id="693517638STUY1"> Communications Public relations and writing</span> <span> , </span> <span class="jobdates" id="693517638GRYR1"> August, 1993</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="693517638SCHO1" itemprop="name"> University of Missouri</span> <span> － </span> <span class="joblocation jobcity" id="693517638SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="693517638SSTA1"> State</span> <span class="joblocation jobstate" id="693517638SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="693517638FRFM1"> Communications Public relations and writing</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL693517647" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL693517647"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_693517647_1_450065048" style="padding-top:0px;"> <div class="field singlecolumn" id="693517647FRFM1"> ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles</div> </div> </div> </div> | PUBLIC-RELATIONS |
28,531,493 | MANAGER, INDUSTRY ANALYST RELATIONS Summary Creative communications professional with over a decade of experience in planning and implementing strategic, results driven communication programs that integrate traditional public relations with emerging social and digital media communications strategies. Extensive experience in semiconductor, wireless networking, telecommunications, cloud computing and PCB design market segments. Skills Proficient in Microsoft Office Suite Experienced with multiple media databases, including: Vocus, Cision and MyMediaInfo. Familiar with social media and influencer management tools, such as Hootsuite, Buffer, SocialBro, TrendKite and BuzzSumo. Experience Manager, Industry Analyst Relations Aug 2015 to Current Company Name - City , State •Contributed to the development of a strategic analyst relations plan designed to communicate overall vision and major initiatives around comprehensive eCommerce suite and marketing solutions. •Cultivate and strengthen relationships with key influencers at major industry analyst firms, ensuring that they are up to speed on company strategy, objectives, capabilities, client case studies and messaging. •Collaborate with product marketing, subject matter experts and executives to advance company rankings in analyst benchmark reports, including Forrester Waves™ and Gartner Magic Quadrant. •Provide strategic insights to senior management and cross-functional marketing teams on analyst research reports to help guide product strategy and roadmaps. •Support in the negotiation of industry analyst firm subscription contracts during renewal process. Account Director Sep 2014 to May 2015 Company Name - City , State Clients included: Alcatel Lucent, Rajant Corporation, ASE Group, Inc., Altium, The City of Fremont Served as lead day-to-day strategic advisor on client programs and initiatives including: strategic planning, company and product launches, media and analyst relations, social media strategy, visual storytelling, thought leadership campaigns, corporate brand positioning, crisis communications, industry events, budget management and forecasting. Collaborated on the global launch of Alcatel Lucent's cloud-based unified communications platform, Rapport, securing coverage with key industry analysts and media outlets including: Wireless Week, No Jitter, Current Analysis, Fierce Enterprise Communications, Converge! Network Digest, UC Strategies, Light Reading and Europe Outlook. Demonstrated ability to manage global account teams of up to six direct reports, providing strategic guidance on multiple campaign initiatives from concept through implementation on time and within budget parameters. Cultivated ongoing thought leadership opportunities for Rajant Corporation executives in key industry outlets such as: Network Computing, Urgent Communications, Network World and eWeek. Provided strategic guidance on analyst relations programs across all accounts including: development of outreach strategy, coordination of analyst tours, creation of briefing materials, message development, corporate strategy days and spokesperson preparation. Oversaw the development and execution of owned and earned client social media campaigns, including: optimization of client LinkedIn pages and executive profiles, blog post content calendars, microsite development, SEO enhancement, Twitter, Google+ and Instagram engagement strategies. Account Manager Jul 2011 to Sep 2014 Company Name - City , State Clients Included: IDT, Ineda Systems, Intelepeer, RAE Systems, Altium, Rajant Corporation Provided strategic day-to-day counsel for clients on the execution of communication initiatives to support organizational objectives including: media and analyst relations, content creation strategy, social media strategy, product launches, industry awards, event planning and execution. Spearheaded the global launch of wearable technology start-up Ineda systems, securing coverage with top-tier media outlets such as Venture Beat, Re/Code, The Wall Street Journal, EE Times, Reuters and GigaOm. Developed written content reinforcing key messages and thought leadership including: press releases, byline article abstracts, customer case studies, FAQs, executive bios, guest blog posts, company backgrounders and story pitches. Proven track record in cultivating relationships with technology media, resulting in placements with key trade publications, such as: EE Times, eWeek, Network Computing, Electronic Design, EE Journal, IEEE Spectrum and Design News. Managed speaking and awards programs, including researching and vetting opportunities, coordination with event organizers and developing preparation materials. Assisted in managing budgets, forecasting, resources and project management. Partner Oct 2008 to Dec 2012 Company Name - City , State Clients Included: Pure Matter Branding+Interactive, Cellphone Mate, Asigra, Bay Area Lyme Foundation, California Childen's Health Initiative, Heritage Bank, Toeniskeotter & Breeding, Inc. Served as marketing communications consultant delivering holistic, integrated communications counsel across a broad array of disciplines including: public relations, advertising, social media strategy, direct marketing, customer retention strategy and branding. Created high-level marketing communications materials including: strategic plans, market analysis reports, press releases, backgrounders, website copy, case studies, FAQ's, and contributed articles. Consistently achieved coverage for clients with high-level media outlets such as: The Wall Street Journal, Oprah Magazine, Salon.com, CNN Small Business, G4TV, MSN Games, Massively.com and The Globe and Mail. Managed external vendors in the development of client newsletters, campaign datasheets, brochures, tradeshow exhibits and website copy to ensure adherence to client communication objectives. Senior Public Relations Specialist Feb 2005 to Jul 2007 Company Name - City , State Clients Included: Amulet Technologies, SPX Automotive, CalTrain Managed integrated campaigns that included advertising planning, public relations, social media and tradeshow coordination. Composed high-level documents including: public relations strategic plans, press releases, contributed articles, backgrounders, Q&As, pitch letters and case studies. Organized local and national media tours in support of strategic initiatives and product launches. Achieved media coverage with a variety of high-level national outlets including: The Wall Street Journal, San Francisco Times and San Jose Mercury News. Marketing Associate Jan 2003 to Jan 2004 Company Name - City , State Developed and managed overall budget for event marketing, sponsorship and tradeshow coordination. Planned and organized all on-site race promotions and events for employees, athletes and business associates. Served as primary liaison to national and international sales staff for all events marketing support. Director of Special Events Mar 2002 to Jan 2003 Company Name - City , State Composed and managed event budgets to meet organizational objectives. Drove negotiation of event site contracts for fundraising events, including: menu selection, AV needs, technological requirements, entertainment, travel and accommodations. Oversaw recruitment of committee members and supervised all activities. Account Executive Aug 1999 to Feb 2001 Company Name - City , State Clients Included: Silicon Valley Bank, Sand Hill Capital, MeriWest Credit Union, Toeniskoetter & Breeding, Inc. Developed and implemented strategic public relations plans for clients involved in technology, law enforcement, finance, real estate, hospitality and community affairs. Composed and distributed strategic client pitches, press releases, fact sheets, backgrounders and public service announcements. Provided support in strategic planning and publicity for new product launches. Education Bachelor of Science , Public Relations 2000 San Jose State University - City , State , USA Spring 1998 - Participated in study abroad program in Bath, England | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME601591091" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_601591091_1_391310128" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="601591091FNAM1"> </span> <span> </span> <span class="field" id="601591091LNAM1"> MANAGER, INDUSTRY ANALYST RELATIONS</span> </div> </div> </div> <div class="section" id="SECTION_SUMM601591093" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM601591093"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_601591093_1_391321100" style="padding-top:0px;"> <div class="field singlecolumn" id="601591093FRFM1"> <p align="LEFT"> Creative communications professional with over a decade of experience in planning and implementing strategic, results driven communication programs that integrate traditional public relations with emerging social and digital media communications strategies. Extensive experience in semiconductor, wireless networking, telecommunications, cloud computing and PCB design market segments.</p> </div> </div> </div> <div class="section" id="SECTION_SKLL602434464" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL602434464"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_602434464_1_391870863" style="padding-top:0px;"> <div class="field singlecolumn" id="602434464FRFM1"> <ul> <li> Proficient in Microsoft Office Suite</li> <li> Experienced with multiple media databases, including: Vocus, Cision and MyMediaInfo.</li> <li> Familiar with social media and influencer management tools, such as Hootsuite, Buffer, SocialBro, TrendKite and BuzzSumo.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR601591095" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR601591095"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_601591095_1_434068454" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601591095JTIT1"> Manager, Industry Analyst Relations</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="601591095JSTD1"> Aug 2015</span> <span> to </span> <span class="jobdates" format="%b %Y" id="601591095EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601591095COMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="601591095JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="601591095JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="601591095JDES1" itemprop="description"> <p align="LEFT"> •Contributed to the development of a strategic analyst relations plan designed to communicate overall vision and major initiatives around comprehensive eCommerce suite and marketing solutions.</p> <p align="LEFT"> •Cultivate and strengthen relationships with key influencers at major industry analyst firms, ensuring that they are up to speed on company strategy, objectives, capabilities, client case studies and messaging.</p> <p align="LEFT"> •Collaborate with product marketing, subject matter experts and executives to advance company rankings in analyst benchmark reports, including Forrester Waves™ and Gartner Magic Quadrant.</p> <p align="LEFT"> •Provide strategic insights to senior management and cross-functional marketing teams on analyst research reports to help guide product strategy and roadmaps.</p> <p align="LEFT"> •Support in the negotiation of industry analyst firm subscription contracts during renewal process.</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601591095_2_391314484" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601591095JTIT2"> Account Director</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="601591095JSTD2"> Sep 2014</span> <span> to </span> <span class="jobdates" format="%b %Y" id="601591095EDDT2"> May 2015</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601591095COMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="601591095JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="601591095JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="601591095JDES2" itemprop="description"> <p align="LEFT"> Clients included: Alcatel Lucent, Rajant Corporation, ASE Group, Inc., Altium, The City of Fremont</p> <ul> <li> Served as lead day-to-day strategic advisor on client programs and initiatives including: strategic planning, company and product launches, media and analyst relations, social media strategy, visual storytelling, thought leadership campaigns, corporate brand positioning, crisis communications, industry events, budget management and forecasting.</li> <li> Collaborated on the global launch of Alcatel Lucent's cloud-based unified communications platform, Rapport, securing coverage with key industry analysts and media outlets including: Wireless Week, No Jitter, Current Analysis, Fierce Enterprise Communications, Converge! Network Digest, UC Strategies, Light Reading and Europe Outlook. </li> <li> Demonstrated ability to manage global account teams of up to six direct reports, providing strategic guidance on multiple campaign initiatives from concept through implementation on time and within budget parameters.</li> <li> Cultivated ongoing thought leadership opportunities for Rajant Corporation executives in key industry outlets such as: Network Computing, Urgent Communications, Network World and eWeek.</li> <li> Provided strategic guidance on analyst relations programs across all accounts including: development of outreach strategy, coordination of analyst tours, creation of briefing materials, message development, corporate strategy days and spokesperson preparation. </li> <li> Oversaw the development and execution of owned and earned client social media campaigns, including: optimization of client LinkedIn pages and executive profiles, blog post content calendars, microsite development, SEO enhancement, Twitter, Google+ and Instagram engagement strategies.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601591095_3_391316594" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601591095JTIT3"> Account Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="601591095JSTD3"> Jul 2011</span> <span> to </span> <span class="jobdates" format="%b %Y" id="601591095EDDT3"> Sep 2014</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601591095COMP3" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="601591095JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="601591095JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="601591095JDES3" itemprop="description"> <ul> <li> Clients Included: IDT, Ineda Systems, Intelepeer, RAE Systems, Altium, Rajant Corporation</li> <li> Provided strategic day-to-day counsel for clients on the execution of communication initiatives to support organizational objectives including: media and analyst relations, content creation strategy, social media strategy, product launches, industry awards, event planning and execution.</li> <li> Spearheaded the global launch of wearable technology start-up Ineda systems, securing coverage with top-tier media outlets such as Venture Beat, Re/Code, The Wall Street Journal, EE Times, Reuters and GigaOm.</li> <li> Developed written content reinforcing key messages and thought leadership including: press releases, byline article abstracts, customer case studies, FAQs, executive bios, guest blog posts, company backgrounders and story pitches.</li> <li> Proven track record in cultivating relationships with technology media, resulting in placements with key trade publications, such as: EE Times, eWeek, Network Computing, Electronic Design, EE Journal, IEEE Spectrum and Design News.</li> <li> Managed speaking and awards programs, including researching and vetting opportunities, coordination with event organizers and developing preparation materials.</li> <li> Assisted in managing budgets, forecasting, resources and project management.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601591095_4_391806410" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601591095JTIT4"> Partner</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="601591095JSTD4"> Oct 2008</span> <span> to </span> <span class="jobdates" format="%b %Y" id="601591095EDDT4"> Dec 2012</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601591095COMP4" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="601591095JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="601591095JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="601591095JDES4" itemprop="description"> <p align="LEFT"> Clients Included: Pure Matter Branding+Interactive, Cellphone Mate, Asigra, Bay Area Lyme Foundation, California Childen's Health Initiative, Heritage Bank, Toeniskeotter & Breeding, Inc.</p> <ul> <li> Served as marketing communications consultant delivering holistic, integrated communications counsel across a broad array of disciplines including: public relations, advertising, social media strategy, direct marketing, customer retention strategy and branding.</li> <li> Created high-level marketing communications materials including: strategic plans, market analysis reports, press releases, backgrounders, website copy, case studies, FAQ's, and contributed articles.</li> <li> Consistently achieved coverage for clients with high-level media outlets such as: The Wall Street Journal, Oprah Magazine, Salon.com, CNN Small Business, G4TV, MSN Games, Massively.com and The Globe and Mail.</li> <li> Managed external vendors in the development of client newsletters, campaign datasheets, brochures, tradeshow exhibits and website copy to ensure adherence to client communication objectives.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601591095_5_391817168" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601591095JTIT5"> Senior Public Relations Specialist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="601591095JSTD5"> Feb 2005</span> <span> to </span> <span class="jobdates" format="%b %Y" id="601591095EDDT5"> Jul 2007</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601591095COMP5" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="601591095JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="601591095JSTA5" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="601591095JDES5" itemprop="description"> <p align="LEFT"> Clients Included: Amulet Technologies, SPX Automotive, CalTrain</p> <ul> <li> Managed integrated campaigns that included advertising planning, public relations, social media and tradeshow coordination.</li> <li> Composed high-level documents including: public relations strategic plans, press releases, contributed articles, backgrounders, Q&As, pitch letters and case studies.</li> <li> Organized local and national media tours in support of strategic initiatives and product launches.</li> <li> Achieved media coverage with a variety of high-level national outlets including: The Wall Street Journal, San Francisco Times and San Jose Mercury News.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601591095_6_391819694" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601591095JTIT6"> Marketing Associate</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="601591095JSTD6"> Jan 2003</span> <span> to </span> <span class="jobdates" format="%b %Y" id="601591095EDDT6"> Jan 2004</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601591095COMP6" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="601591095JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="601591095JSTA6" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="601591095JDES6" itemprop="description"> <ul> <li> Developed and managed overall budget for event marketing, sponsorship and tradeshow coordination.</li> <li> Planned and organized all on-site race promotions and events for employees, athletes and business associates.</li> <li> Served as primary liaison to national and international sales staff for all events marketing support.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601591095_7_391821053" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601591095JTIT7"> Director of Special Events</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="601591095JSTD7"> Mar 2002</span> <span> to </span> <span class="jobdates" format="%b %Y" id="601591095EDDT7"> Jan 2003</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601591095COMP7" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="601591095JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="601591095JSTA7" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="601591095JDES7" itemprop="description"> <ul> <li> Composed and managed event budgets to meet organizational objectives.</li> <li> Drove negotiation of event site contracts for fundraising events, including: menu selection, AV needs, technological requirements, entertainment, travel and accommodations.</li> <li> Oversaw recruitment of committee members and supervised all activities.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601591095_8_391823016" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601591095JTIT8"> Account Executive</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="601591095JSTD8"> Aug 1999</span> <span> to </span> <span class="jobdates" format="%b %Y" id="601591095EDDT8"> Feb 2001</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601591095COMP8" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="601591095JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="601591095JSTA8" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="601591095JDES8" itemprop="description"> <p align="LEFT"> Clients Included: Silicon Valley Bank, Sand Hill Capital, MeriWest Credit Union, Toeniskoetter & Breeding, Inc. </p> <ul> <li> Developed and implemented strategic public relations plans for clients involved in technology, law enforcement, finance, real estate, hospitality and community affairs.</li> <li> Composed and distributed strategic client pitches, press releases, fact sheets, backgrounders and public service announcements.</li> <li> Provided support in strategic planning and publicity for new product launches.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC601591096" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC601591096"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_601591096_1_391852687" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="601591096DGRE1" itemprop="name"> Bachelor of Science</span> <span> , </span> <span class="programline" id="601591096STUY1"> Public Relations</span> <span class="datesWrapper"> <span class="jobdates" id="601591096GRYR1"> 2000</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="601591096SCHO1" itemprop="name"> San Jose State University</span> <span> - </span> <span class="joblocation jobcity" id="601591096SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="601591096SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="601591096SCNT1"> USA</span> </span> <span class="field" id="601591096FRFM1"> <br/> <p align="LEFT"> Spring 1998 - Participated in study abroad program in Bath, England</p> </span> </div> </div> </div> </div> | PUBLIC-RELATIONS |
16,103,783 | OFFICE ADMINISTRATOR Professional Profile Skilled and highly organized professional, leveraging operational and interpersonal abilities developed during education and experience to excel in administrative operations. Operational Support: Track record of contributing effectively to productive operations, supporting goals and assisting management in daily functions, event planning, and marketing efforts. Strong organizational skills and eye for detail; able to accurately manage records and files, as well as proofreading documents. Communication Strengths: Proven ability to develop positive relationships with both customers and team members. Able to provide customer service by phone and in person, clearly presenting information and answering questions, as well as promptly resolving issues. Consistent success collaborating with team members on daily operations and special projects. Computer Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint) and Web Expression, Constant Contact, and Internet research and applications. Current education in Technology Management and computer skills certificates; adept in spreadsheet, database, and presentation development. Key Strengths: Demonstrated commitment to high performance and exceeding expectations, as well as identifying and recommending potential improvements. Able to quickly learn and excel in new responsibilities, as well as adapting skills to changing needs. Proven success in fast-paced, deadline-driven environments, multitasking to manage competing priorities. Qualifications Fundamentals
*Office Administration
*Supervision Results-oriented Quick learner Microsoft Office Self-directed Strong problem solver Professional and mature Dedicated team player Relevant Experience Promoted to Office Administrator II after 24 months of employment. Successfully planned and executed corporate meetings, lunches and special events for groups of 20 + employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Experience Office Administrator 01/2011 to 01/2014 Company Name City , State Support Senior Managers and other staff in administrative procedures. Answer phones and transfer calls, facilitating communication between customers, contractors, Warehouse Clerks, and Pick-up and Delivery Managers. Assist in resolving issues, including incorrectly delivered packages and incorrect addresses. Collaborate with customer service to successfully address problems and ensure customer satisfaction. Maintain documentation, including invoices, facility work orders, purchase orders, and personnel records, as well as processing electronic payroll entries. Submit terminal invoices to Senior Manager and corporate office. Prepare reports, graphs, and presentations. Distribute incoming mail and documents for office. Stamp and meter outgoing mail, as well as coordinating express shipping for customer COD checks. Coordinate with vendors on facility and equipment maintenance. Organize interviews for potential employees. Effectively multitasked to manage time-sensitive priorities in high-volume environment. Strategically managed warehouse supply ordering for terminal to maintain within $10,000. Student 01/2010 to 02/2011 Company Name City , State Develop skill in key office technology applications, including spreadsheet, database, and presentation development, as well as Web design. Research company information and prepare reports and presentations. Collaborate in group projects. Conducted extensive research on company history, products, and services, presenting results in class. Collaborated successfully with team members on brand analysis project. Public Relations Intern 08/2009 to 05/2010 Company Name City , State Supported Chamber President and office staff. Managed front desk reception, communicating with customers by phone and in person to provide information on welcome center and local hotels, transportation, and activities. Assisted in planning events and coordinating marketing operations. Filed and organized operational documents and customer correspondence. Maintained and updated client directory. Proofread e-mail communications. Assisted in organizing auction event, raising more than $25,000 dollars. Consistently evaluated office operations to recommend potential improvements. Created volunteer application form. Production Team Member 01/1996 to 01/2007 Company Name City , State Directed assembly of automobile seat components, as well as testing and inspecting seats. Ensured compliance with operational description to maintain safety. Collaborated with team members to ensure efficient manufacturing process. Trained new employees and answered questions. Successfully completed tasks ahead of schedule while maintaining quality in high-pressure environment. Consistently demonstrated willingness to adapt to new operational tasks and assist team members. continued. Education Bachelor of Science : Technology Management EASTERN MICHIGAN UNIVERSITY City , State Technology Management Administrative and Information Management 2010 HENRY FORD COMMUNITY COLLEGE City , State Office Administration coursework Coursework in Administrative Technology Skills administrative, client, customer satisfaction, customer service, database, Delivery, e-mail, equipment maintenance, graphs, inspecting, manufacturing process, marketing, mail, office, Office Administration, Office Skills, organizing, payroll, personnel, Pick, presentation development, presenting, presentations, quality, express, reception, Maintain documentation, Research, safety, shipping, spreadsheet, Supervision, phone, Answer phones, transportation, Web design | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME626631401" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_626631401_1_407749004" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="626631401FNAM1"> </span> <span> </span> <span class="field lName" id="626631401LNAM1"> OFFICE ADMINISTRATOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM626631415" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM626631415"> Professional Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_626631415_1_407749019" style="padding-top:0px;"> <div class="field singlecolumn" id="626631415FRFM1"> Skilled and highly organized professional, leveraging operational and interpersonal abilities developed during education and experience to excel in administrative operations. Operational Support: Track record of contributing effectively to productive operations, supporting goals and assisting management in daily functions, event planning, and marketing efforts. Strong organizational skills and eye for detail; able to accurately manage records and files, as well as proofreading documents. Communication Strengths: Proven ability to develop positive relationships with both customers and team members. Able to provide customer service by phone and in person, clearly presenting information and answering questions, as well as promptly resolving issues. Consistent success collaborating with team members on daily operations and special projects. Computer Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint) and Web Expression, Constant Contact, and Internet research and applications. Current education in Technology Management and computer skills certificates; adept in spreadsheet, database, and presentation development. Key Strengths: Demonstrated commitment to high performance and exceeding expectations, as well as identifying and recommending potential improvements. Able to quickly learn and excel in new responsibilities, as well as adapting skills to changing needs. Proven success in fast-paced, deadline-driven environments, multitasking to manage competing priorities. </div> </div> </div> <div class="section" id="SECTION_HILT626631416" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT626631416"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_626631416_1_407749020" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="626631416SKC11"> Fundamentals
*Office Administration
*Supervision<div> <br/> </div> </td> <td class="field twocol_2" id="626631416SKC21"> <ul> <li> Results-oriented</li> <li> Quick learner</li> <li> Microsoft Office</li> <li> Self-directed</li> <li> Strong problem solver</li> <li> Professional and mature</li> <li> Dedicated team player</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM626632421" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM626632421"> Relevant Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_626632421_1_407755284" style="padding-top:0px;"> <div class="field singlecolumn" id="626632421FRFM1"> <div> Promoted to <font color="#000" style="color: rgb(0, 0, 0);"> Office Administrator II</font> after <font color="#000" style="color: rgb(0, 0, 0);"> 24</font> months of employment.<span> </span> </div> <div> <span> <span> Successfully planned and executed corporate meetings, lunches and special events for groups of <font color="#000" style="color: rgb(0, 0, 0);"> 20</font> + employees. </span> </span> </div> <div> <span> Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. </span> <br/> </div> </div> </div> </div> <div class="section" id="SECTION_EXPR626631403" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR626631403"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_626631403_1_407749006" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="626631403JTIT1"> Office Administrator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="626631403JSTD1"> 01/2011</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="626631403EDDT1"> 01/2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="626631403COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="626631403JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="626631403JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="626631403JDES1" itemprop="description"> <ul> <li> Support Senior Managers and other staff in administrative procedures.</li> <li> Answer phones and transfer calls, facilitating communication between customers, contractors, Warehouse Clerks, and Pick-up and Delivery Managers.</li> <li> Assist in resolving issues, including incorrectly delivered packages and incorrect addresses.</li> <li> Collaborate with customer service to successfully address problems and ensure customer satisfaction.</li> <li> Maintain documentation, including invoices, facility work orders, purchase orders, and personnel records, as well as processing electronic payroll entries.</li> <li> Submit terminal invoices to Senior Manager and corporate office.</li> <li> Prepare reports, graphs, and presentations.</li> <li> Distribute incoming mail and documents for office.</li> <li> Stamp and meter outgoing mail, as well as coordinating express shipping for customer COD checks.</li> <li> Coordinate with vendors on facility and equipment maintenance.</li> <li> Organize interviews for potential employees.</li> <li> Effectively multitasked to manage time-sensitive priorities in high-volume environment.</li> <li> Strategically managed warehouse supply ordering for terminal to maintain within $10,000.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_626631403_2_407749007" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="626631403JTIT2"> Student</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="626631403JSTD2"> 01/2010</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="626631403EDDT2"> 02/2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="626631403COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="626631403JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="626631403JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="626631403JDES2" itemprop="description"> <ul> <li> Develop skill in key office technology applications, including spreadsheet, database, and presentation development, as well as Web design.</li> <li> Research company information and prepare reports and presentations.</li> <li> Collaborate in group projects.</li> <li> Conducted extensive research on company history, products, and services, presenting results in class.</li> <li> Collaborated successfully with team members on brand analysis project.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_626631403_3_407749011" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="626631403JTIT3"> Public Relations Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="626631403JSTD3"> 08/2009</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="626631403EDDT3"> 05/2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="626631403COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="626631403JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="626631403JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="626631403JDES3" itemprop="description"> <ul> <li> Supported Chamber President and office staff.</li> <li> Managed front desk reception, communicating with customers by phone and in person to provide information on welcome center and local hotels, transportation, and activities.</li> <li> Assisted in planning events and coordinating marketing operations.</li> <li> Filed and organized operational documents and customer correspondence.</li> <li> Maintained and updated client directory.</li> <li> Proofread e-mail communications.</li> <li> Assisted in organizing auction event, raising more than $25,000 dollars.</li> <li> Consistently evaluated office operations to recommend potential improvements.</li> <li> Created volunteer application form.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_626631403_4_407749015" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="626631403JTIT4"> Production Team Member</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="626631403JSTD4"> 01/1996</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="626631403EDDT4"> 01/2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="626631403COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="626631403JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="626631403JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="626631403JDES4" itemprop="description"> <ul> <li> Directed assembly of automobile seat components, as well as testing and inspecting seats.</li> <li> Ensured compliance with operational description to maintain safety.</li> <li> Collaborated with team members to ensure efficient manufacturing process.</li> <li> Trained new employees and answered questions.</li> <li> Successfully completed tasks ahead of schedule while maintaining quality in high-pressure environment.</li> <li> Consistently demonstrated willingness to adapt to new operational tasks and assist team members.</li> <li> continued.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC626631414" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC626631414"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_626631414_1_407749016" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="626631414DGRE1" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="626631414STUY1"> Technology Management</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="626631414SCHO1" itemprop="name"> EASTERN MICHIGAN UNIVERSITY</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="626631414SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="626631414SSTA1"> State</span> <span class="joblocation eduCountry" id="626631414SCNT1"> </span> </span> </span> <span class="paddedline"> <span class="field" id="626631414FRFM1"> Technology Management</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_626631414_2_407749018" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="626631414DGRE2" itemprop="name"> </span> <span class="programline" id="626631414STUY2"> Administrative and Information Management</span> <span class="datesWrapper"> <span class="jobdates" id="626631414GRYR2"> 2010</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="626631414SCHO2" itemprop="name"> HENRY FORD COMMUNITY COLLEGE</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="626631414SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="626631414SSTA2"> State</span> <span class="joblocation eduCountry" id="626631414SCNT2"> </span> </span> </span> <span class="paddedline"> <span class="field" id="626631414FRFM2"> <div> <span> Office Administration coursework </span> <span> </span> </div> <div> <span> Coursework in Administrative Technology </span> <br/> </div> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL626631426" style="padding-top:0px;"> </div> <div class="section" id="SECTION_SKLL626631417" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL626631417"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_626631417_1_407749022" style="padding-top:0px;"> <div class="field singlecolumn" id="626631417FRFM1"> administrative, client, customer satisfaction, customer service, database, Delivery, e-mail, equipment maintenance, graphs, inspecting, manufacturing process, marketing, mail, office, Office Administration, Office Skills, organizing, payroll, personnel, Pick, presentation development, presenting, presentations, quality, express, reception, Maintain documentation, Research, safety, shipping, spreadsheet, Supervision, phone, Answer phones, transportation, Web design</div> </div> </div> </div> | PUBLIC-RELATIONS |
11,635,137 | MARKETING & COMMUNICATIONS EXECUTIVE Executive Profile Creative leader offering rich career experience in corporate communications for domestic and global brands and strategic communications for use on social media, internal operations, and multi-media production. Successfully communicates brand messages to impressive heights through story-telling; key to transforming ideas into realities. Achievements include product penetration, brand recognition and value, brand and image awareness, visual communications, and public relations campaign management/execution. Recognized skills in content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, and agency management. Skill Highlights Persuasive Leader Skilled Negotiator Brand Champion Revenue Generator Communications Branding Strategic Planning Operations Social Media Marketing Digital Production Budgeting Project Planning & Execution Business Development Support Customer Service Leadership Sales Core Accomplishments Capitalize on story-telling talents and visionary approach to communicate corporate accomplishments across all media including success in global media platforms such as YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, and Tumblr Principal player that navigated Robert Redford's Sundance TV from conceptualization through launch. Collaborated with television and feature film producers and distributors, cemented 12+ national partnerships, and spearheaded public relations and corporate communications campaigns that garnered global coverage. Developed communication positioning that boosted entity from a premium-only subscriber base to recognition as a vital entertainment channel Contributed to millions of dollars in sales by architecting awareness and communications strategies for the issue or re-issue of Disney films such as “Cinderella,” “Jungle Book II,” “Annie,” and other popular films. Crafted a brand identity for actor/director Kenneth Branagh, directors Ang Lee and Anthony Minghella, and actress Julia Roberts, among others. Collaborated on projects involving industry giants such as Steven Spielberg, Spike Lee, Ridley Scott, and others Introduced aggressive marketing and public relations campaigns to launch several film distribution companies Professional Experience City 01/1995 to 04/2016 Marketing & Communications Executive Company Name － City , State Highly successful firm that has provided public relations and corporate communications services to more than 100 national and global clients. Track record of success market identification and penetration, competitive differentiation, corporate image improvements, new business development, content development and awareness. Controlled budgets ranging up to $20 million. Instrumental in generating 1+ million Internet viewers by devising aggressive public relations and communications campaign to support the introduction of Quincy Jones III's revolutionary health initiative "Feel Rich." Accelerated public awareness of critical Diabetes care across the nation by writing and producing more than 30 entertaining and informative stories for CNBC's show "D-Life," which prompted tens of thousands of Internet viewings. Successfully wrote and produced over 75 digital marketing pieces, and wrote and produced in excess of 100 segments for brands such as Apple TV ESPN, CNBC, and DirecTV, among others. Traveled globally to write and produce stories for Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, and the History Channel. Garnered interviews with scores of celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, the President of the United States' former personal physician, and many others. Presided over public relations projects designed to boost after-theatrical sales revenue for more than 200 home entertainment/VOD films such as "The 40 Year Old Virgin," "Munich," and "American Gangster." Engineered successful strategies in foreign markets and across DVD, VOD, and pay TV sectors to accelerate sales. 01/1988 to 01/1995 Vice President, Marketing & Public Relations Company Name － City , State Managed over 25 global staff members and architected over 50 public relations campaigns and initiatives proving to be pivotal to capturing Oscar nominations and awards. Cultivated the public relations efforts when company went public. Led all efforts for corporate communications. Projects included : Madness of King George, Ang Lee's Wedding Banquet & Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw the public relations and communications for the worldwide launch and multi-season success for iconic American Gladiators series Education Bachelor of Arts : English Literature UC SANTA BARBARA － City , State Credentials Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME756991572" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_756991572_1_490569380" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="756991572FNAM1"> </span> <span> </span> <span class="field" id="756991572LNAM1"> MARKETING & COMMUNICATIONS EXECUTIVE</span> </div> </div> </div> <div class="section" id="SECTION_SUMM756991574" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM756991574"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_756991574_1_490569393" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="756991574FRFM1"> <p align="LEFT"> <b> Creative leader</b> offering rich career experience in corporate communications for domestic and global brands and strategic communications for use on social media, internal operations, and multi-media production. Successfully communicates brand messages to impressive heights through story-telling; key to transforming ideas into realities. </p> <br/> <p align="LEFT"> <b> Achievements include</b> product penetration, brand recognition and value, brand and image awareness, visual communications, and public relations campaign management/execution. Recognized skills in content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, and agency management.</p> </div> </div> </div> <div class="section" id="SECTION_HILT756991575" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT756991575"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_756991575_1_490571406" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="756991575SKC11"> <ul> <li> Persuasive Leader</li> <li> Skilled Negotiator</li> <li> Brand Champion </li> <li> Revenue Generator</li> <li> Communications</li> <li> Branding</li> <li> Strategic Planning</li> <li> Operations </li> </ul> </td> <td class="field twocol_2" id="756991575SKC21"> <ul> <li> Social Media Marketing</li> <li> Digital Production</li> <li> Budgeting</li> <li> Project Planning & Execution</li> <li> Business Development Support</li> <li> Customer Service</li> <li> Leadership</li> <li> Sales</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM756991788" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM756991788"> Core Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_756991788_1_490572540" style="padding-top:0px;"> <div class="field singlecolumn" id="756991788FRFM1"> <p align="LEFT"> <b> Capitalize on story-telling talents</b> and visionary approach to communicate corporate accomplishments across all media including success in global media platforms such as YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, and Tumblr</p> <br/> <p align="LEFT"> <b> Principal player</b> that navigated Robert Redford's Sundance TV from conceptualization through launch. Collaborated with television and feature film producers and distributors, cemented 12+ national partnerships, and spearheaded public relations and corporate communications campaigns that garnered global coverage. Developed communication positioning that boosted entity from a premium-only subscriber base to recognition as a vital entertainment channel</p> <br/> <p align="LEFT"> <b> Contributed to millions of dollars </b> in sales by architecting awareness and communications strategies for the issue or re-issue of Disney films such as “Cinderella,” “Jungle Book II,” “Annie,” and other popular films. Crafted a brand identity for actor/director Kenneth Branagh, directors Ang Lee and Anthony Minghella, and actress Julia Roberts, among others.</p> <br/> <p align="LEFT"> <b> Collaborated on</b> projects involving industry giants such as Steven Spielberg, Spike Lee, Ridley Scott, and others</p> <br/> <p align="LEFT"> <b> Introduced aggressive marketing and public relations campaigns</b> to launch several film distribution companies</p> </div> </div> </div> <div class="section" id="SECTION_EXPR756991576" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR756991576"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_756991576_1_490569387" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="756991576COMP1" itemprop="name"> </span> <span class="joblocation jobcity" id="756991576JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="756991576JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="756991576JDES1" itemprop="description"> <ul> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_756991576_2_490569382" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="756991576JSTD2"> 01/1995</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="756991576EDDT2"> 04/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="756991576JTIT2"> Marketing & Communications Executive</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="756991576COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="756991576JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="756991576JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="756991576JDES2" itemprop="description"> <ul> <li> <b> Highly successful firm </b> that has provided public relations and corporate communications services to more than 100 national and global clients.</li> <li> <b> Track record of success</b> market identification and penetration, competitive differentiation, corporate image improvements, new business development, content development and awareness.</li> <li> <b> Controlled budgets</b> ranging up to $20 million.</li> <li> Instrumental in generating 1+ million Internet viewers by devising aggressive public relations and communications campaign to support the introduction of Quincy Jones III's revolutionary health initiative "Feel Rich." </li> <li> <b> Accelerated public awareness</b> of critical Diabetes care across the nation by writing and producing more than 30 entertaining and informative stories for CNBC's show "D-Life," which prompted tens of thousands of Internet viewings.</li> <li> <b> Successfully</b> wrote and produced over 75 digital marketing pieces, and wrote and produced in excess of 100 segments for brands such as Apple TV ESPN, CNBC, and DirecTV, among others.</li> <li> <b> Traveled globally</b> to write and produce stories for Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, and the History Channel.</li> <li> <b> Garnered interviews</b> with scores of celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, the President of the United States' former personal physician, and many others.</li> <li> <b> Presided over </b> public relations projects designed to boost after-theatrical sales revenue for more than 200 home entertainment/VOD films such as "The 40 Year Old Virgin," "Munich," and "American Gangster." Engineered successful strategies in foreign markets and across DVD, VOD, and pay TV sectors to accelerate sales.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_756991576_3_490569383" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="756991576JSTD3"> 01/1988</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="756991576EDDT3"> 01/1995</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="756991576JTIT3"> Vice President, Marketing & Public Relations </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="756991576COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="756991576JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="756991576JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="756991576JDES3" itemprop="description"> <p align="LEFT"> Managed over 25 global staff members and architected over 50 public relations campaigns and initiatives proving to be pivotal to capturing Oscar nominations and awards. Cultivated the public relations efforts when company went public. Led all efforts for corporate communications.</p> <br/> <p align="LEFT"> <b> Projects included</b> : Madness of King George, Ang Lee's Wedding Banquet & Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw the public relations and communications for the worldwide launch and multi-season success for iconic American Gladiators series</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC756991577" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC756991577"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_756991577_1_490569390" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="756991577GRYR1"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="756991577DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="756991577STUY1"> English Literature</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="756991577SCHO1" itemprop="name"> UC SANTA BARBARA</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="756991577SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="756991577SSTA1"> State</span> <span class="joblocation jobstate" id="756991577SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="756991577FRFM1"> <br/> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL756991582" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL756991582"> Credentials</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_756991582_1_490569396" style="padding-top:0px;"> <div class="field singlecolumn" id="756991582FRFM1"> <p align="LEFT"> Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning</p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
13,129,275 | INTERNAL AUDIT ASSISTANT Professional Summary Communications professional with exceptional writing and editing skills. Extensive experience in print and web content development, media relations and special event planning. Core Qualifications Experienced with Adobe Photoshop and Illustrator Creative at complex problem solving Proficient in Microsoft Office Suite, SCALA, Teamsite, Teammate and Word Press Proficient in AP style guidelines Experience across social media platforms; Twitter and Facebook Superb writer and editor Media relations training Financial communication Deadline-driven Strategic planning SharePoint Deadline-driven Experience INTERNAL AUDIT ASSISTANT March 2013 to June 2015 Company Name - City , State Edit and revise all Audit & Executive reports and presentations to ensure the highest quality of writing Facilitate and coordinate monthly meetings, annual department and manager conferences and other events. Prepare and process expense reports and invoices Planned travel arrangements for 20 executives and staff Created and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists PUBLIC RELATIONS COORDINATOR January 2012 to February 2013 Company Name - City , State Planned and publicized events, including designing promotional materials for the organization's quarterly and annual Summits and events Assisted in designing marketing materials to attract sponsors for the events Assisted with coordination of community relations activities Wrote articles and press releases for the organization's newsletter Maintained Summit website using WordPress Developed and maintained marketing collateral materials Created and monitored social media content. PUBLICATIONS SPECIALIST April 2004 to November 2010 Company Name - City , State Responsible for project planning and design of numerous departmental strategic and tactical initiatives Managed project planning and schedules for quarterly employee publication, which included identifying tasks, duration, resources and deliverables Researched and gathered information for content of publications Edited economic education material, including bookmarks and publications, distributed to area schools Wrote articles in the Bank's quarterly publication and internal website on employee-related subjects Supervised college interns in the department Wrote press releases, reports and correspondences Worked with graphic designers with layout of publications Managed content on internal and public website; worked with end-users to gauge success of messaging Managed content, software and equipment maintenance for Federal Reserve electronic message board system Managed and maintained crisis communications and business continuity plans for the company Facilitated Fifth District Federal Reserve Bank's regional forums town hall meetings and other events. PRODUCTION ASSISTANT February 1995 to April 2004 Company Name - City , State Integral member of team assigned with the task of design and layout of national business magazine Authored - analytical, investigative, and economic development articles Managed press checks, fact checking, and proof reading for all articles in magazine Served as production coordinator for academic publications and public policy articles written by Federal Reserve System economists (including, typesetting for print, creating and editing graphs, tables, technical charts and figures) Responsible for managing sensitive and confidential information regarding the entire Reserve Bank's crisis management issues Successfully led key project of designing, creating, and implementing Crisis Communications Survey, which resulted in identifying and assessing departmental crisis management training needs Analyzed the survey data and made recommendations to management to improve department's Crisis Management Process Created and maintained Fifth District Federal Reserve Bank's Media Relations Database, which increased tracking efficiencies of incoming media calls and requests Created and edited documents informing staff of Fifth District Federal Reserve Bank policies, procedures and forums Documented, monitored, and resolved Fifth District Federal Reserve Bank's FAQ section on external website, resulting in a redesign of the web page Responsible for the redesign of Fifth District Federal Reserve Bank's Code of Conduct brochure to align with company branding Qualifications and Relevant Experience Demonstrated ability to interact effectively with all levels, including senior management Education Bachelor of Arts Bennett College - City , State Skills AP style, interpersonal skills, community relations, crisis management, Crisis Communications, Database, editing, m onitoring and analyzing news and social media, Microsoft Office Suite, write press releases, problem solving, project planning, proof reading, p lanning and executing employee events, social media platforms, maintain website, writer, written and verbal communications skills | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME618299012" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_618299012_1_402210178" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="618299012FNAM1"> </span> <span> </span> <span class="field" id="618299012LNAM1"> INTERNAL AUDIT ASSISTANT</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM618299014" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM618299014"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618299014_1_402210186" style="padding-top:0px;"> <div class="field singlecolumn" id="618299014FRFM1"> <p align="LEFT"> Communications professional with exceptional writing and editing skills. Extensive experience in print and web content development,<font> media relations and special event planning. </font> </p> <p> </p> </div> </div> </div> <div class="section" id="SECTION_HILT618299015" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT618299015"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618299015_1_402210188" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="618299015SKC11"> <ul> <li> Experienced with Adobe Photoshop and Illustrator</li> <li> Creative at complex problem solving</li> <li> Proficient in Microsoft Office Suite, SCALA, Teamsite, Teammate and Word Press</li> <li> Proficient in AP style guidelines</li> <li> Experience across social media platforms; Twitter and Facebook</li> </ul> </td> <td class="field twocol_2 charspace" id="618299015SKC21"> <ul> <li> Superb writer and editor</li> <li> Media relations training</li> <li> Financial communication</li> <li> Deadline-driven</li> <li> Strategic planning</li> <li> SharePoint</li> <li> Deadline-driven</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR618299016" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR618299016"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618299016_1_402210180" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="618299016JTIT1"> INTERNAL AUDIT ASSISTANT</span> <br/> <span> <span class="jobdates" format="%B %Y" id="618299016JSTD1"> March 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="618299016EDDT1"> June 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="618299016COMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="618299016JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="618299016JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="618299016JDES1" itemprop="description"> <ul> <li> Edit and revise all Audit & Executive reports and presentations to ensure the highest quality of writing</li> <li> Facilitate and coordinate monthly meetings, annual department and manager conferences and other events.</li> <li> Prepare and process expense reports and invoices</li> <li> Planned travel arrangements for 20 executives and staff</li> <li> Created and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_618299016_2_402210181" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="618299016JTIT2"> PUBLIC RELATIONS COORDINATOR</span> <br/> <span> <span class="jobdates" format="%B %Y" id="618299016JSTD2"> January 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="618299016EDDT2"> February 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="618299016COMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="618299016JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="618299016JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="618299016JDES2" itemprop="description"> <ul> <li> Planned and publicized events, including designing promotional materials for the organization's quarterly and annual Summits and events </li> <li> Assisted in designing marketing materials to attract sponsors for the events </li> <li> Assisted with coordination of community relations activities </li> <li> Wrote articles and press releases for the organization's newsletter</li> <li> Maintained Summit website using WordPress </li> <li> Developed and maintained marketing collateral materials </li> <li> Created and monitored social media content.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_618299016_3_402210182" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="618299016JTIT3"> PUBLICATIONS SPECIALIST</span> <br/> <span> <span class="jobdates" format="%B %Y" id="618299016JSTD3"> April 2004</span> <span> to </span> <span class="jobdates" format="%B %Y" id="618299016EDDT3"> November 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="618299016COMP3" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="618299016JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="618299016JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="618299016JDES3" itemprop="description"> <ul> <li> Responsible for project planning and design of numerous departmental strategic and tactical initiatives</li> <li> Managed project planning and schedules for quarterly employee publication, which included identifying tasks, duration, resources and deliverables </li> <li> Researched and gathered information for content of publications</li> <li> Edited economic education material, including bookmarks and publications, distributed to area schools </li> <li> Wrote articles in the Bank's quarterly publication and internal website on employee-related subjects </li> <li> Supervised college interns in the department </li> <li> Wrote press releases, reports and correspondences </li> <li> Worked with graphic designers with layout of publications</li> <li> Managed content on internal and public website; worked with end-users to gauge success of messaging </li> <li> Managed content, software and equipment maintenance for Federal Reserve electronic message board system </li> <li> Managed and maintained crisis communications and business continuity plans for the company </li> <li> Facilitated Fifth District Federal Reserve Bank's regional forums town hall meetings and other events.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_618299016_4_402210183" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="618299016JTIT4"> PRODUCTION ASSISTANT</span> <br/> <span> <span class="jobdates" format="%B %Y" id="618299016JSTD4"> February 1995</span> <span> to </span> <span class="jobdates" format="%B %Y" id="618299016EDDT4"> April 2004</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="618299016COMP4" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="618299016JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="618299016JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="618299016JDES4" itemprop="description"> <ul> <li> Integral member of team assigned with the task of design and layout of national business magazine </li> <li> Authored - analytical, investigative, and economic development articles </li> <li> Managed press checks, fact checking, and proof reading for all articles in magazine </li> <li> Served as production coordinator for academic publications and public policy articles written by Federal Reserve System economists (including, typesetting for print, creating and editing graphs, tables, technical charts and figures) </li> <li> Responsible for managing sensitive and confidential information regarding the entire Reserve Bank's crisis management issues</li> <li> Successfully led key project of designing, creating, and implementing Crisis Communications Survey, which resulted in identifying and assessing departmental crisis management training needs </li> <li> Analyzed the survey data and made recommendations to management to improve department's Crisis Management Process </li> <li> Created and maintained Fifth District Federal Reserve Bank's Media Relations Database, which increased tracking efficiencies of incoming media calls and requests </li> <li> Created and edited documents informing staff of Fifth District Federal Reserve Bank policies, procedures and forums</li> <li> Documented, monitored, and resolved Fifth District Federal Reserve Bank's FAQ section on external website, resulting in a redesign of the web page </li> <li> Responsible for the redesign of Fifth District Federal Reserve Bank's Code of Conduct brochure to align with company branding</li> <li> Qualifications and Relevant Experience Demonstrated ability to interact effectively with all levels, including senior management</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC618299017" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC618299017"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618299017_1_402210184" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="618299017DGRE1" itemprop="name"> Bachelor of Arts</span> <span class="programline" dependency="STUY" id="618299017STUY1"> </span> <span class="jobdates" id="618299017GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="618299017SCHO1" itemprop="name"> Bennett College</span> <span> - </span> <span class="joblocation jobcity" id="618299017SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="618299017SSTA1"> State</span> <span class="joblocation jobstate" id="618299017SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="618299017FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL618299018" style="padding-top:0px;"> </div> <div class="section" id="SECTION_SKLL618299020" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL618299020"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618299020_1_402210189" style="padding-top:0px;"> <div class="field singlecolumn" id="618299020FRFM1"> <p align="LEFT"> AP style, interpersonal skills, community relations, crisis management, Crisis Communications, Database, editing, m<font> onitoring and analyzing news and social media, Microsoft Office Suite, write press releases, problem solving, project planning, proof reading, p<font> lanning and executing employee events, social media platforms, maintain website, writer, <font> written and verbal communications skills</font> </font> </font> </p> <p> <font> <font> <font> <br/> <br/> <br/> </font> </font> </font> </p> <p align="LEFT"> </p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
20,470,943 | ADMINISTRATIVE ASSISTANT Summary Determined and proactive Administrative Assistant who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment. Highlights Microsoft Office proficiency Proper phone etiquette Articulate and well-spoken Time management Excel spreadsheets Meticulous attention to detail Professional and mature Strong problem solver Invoice processing Works well under pressure Human resource laws knowledge Social media knowledge Understands grammar Appointment setting Database management Customer service-oriented Labor relations Payroll Mail management Meeting planning Travel administration Brand development Multi-media marketing Trade shows Google analytics Knowledge of market trends Direct mail campaigns Special events planning Adobe Illustrator Adobe InDesign Skilled negotiator Floor set design POS systems knowledge Retail buying Friendly and outgoing Employee scheduling Superb sales professional Administrative support specialist Self-starter Executive presentation development Business correspondence Organized High-end fashion knowledge Strong communication skills Accomplishments Sales Surpassed all sales goals by 25%. Increased sales by 50%-75% over a two year period. Managed a successful sales team of 25+ members who consistently exceeded sales goals by 15% each month. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Marketing Implemented marketing strategies which resulted in [X%] growth of customer base. Creative Problem Solving: Resolved product issue through consumer testing. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Planned and executed all aspects of a major office headquarter move. Experience 01/2014 to Current Administrative Assistant Company Name Calendar Management; overseeing/scheduling appointments, meetings, travel arrangements, catering preparations, etc. Provide general administrative support and working on special projects as assigned to designated departments (sales, PR, licensing and e-commerce). Assist showroom account executives in sales appointments Recording and updating sales reports; analyzing trends and opportunities for growth based on accounts and price point. Overseeing all new door approvals for licensing accounts; researching new prospects, scanning and filing incoming contracts as they are executed. Maintain licensee and internal directories, door distribution lists, seasonal line sheets and price points. Preparation of business reviews, presentations, market recaps, bi-monthly selling information. Responsible for measuring, reporting and analyzing key performance indicators for e-commerce site. Managing analytics programs to evaluate site performance to improve conversions. 10/2010 to 01/2014 Assistant Director Company Name Developed several business building programs and incentives, including but not limited to, rewards program, membership program, weekly/yearly promotions, staff education and training, etc. Handling all buyer responsibilities; purchases high volumes of company retail inventory, analyzing sales trends, consumer preferences and seasonal variables for purchasing allowances and fluctuations. Fulfilling high volumes of calendar management, overseeing approximately 25-employee work schedules (appointments, travel arrangements, meetings, time-off, coverage, etc.). Coordinating and creating visual merchandising and marketing collateral; preparing all in-store displays, web/print advertisements, brochures, gift cards, web-pages, banners, etc. Designing trainings, protocol manuals and evaluation rulers for new hires and existing employees in areas including customer service, service performance/quality, retail/up selling, etc. Preparing biweekly payroll, ensuring payments were accurate based on employee commissions/hourly wages and tax information on file. Overseeing delivered customer service, ensuring the upheld use of company standards and addressing any consumer complaints, discrepancies, etc. Executing company "HR" obligations; advertising job opportunities, interviewing/hiring, trainings, evaluations, pay negotiations, terminations, vacation/time-off requests and new hire paperwork/document verification. 09/2010 to 01/2011 Technical Design Intern Company Name - Attending daily fit meetings; evaluating the status and functionality of samples based on updates before approving for production.
- Creating/updating line sheets, updating tech-packs with garment and costing specifications
- Support staff; assisting with CAD updates/changes, organizing line books, scheduling fit models, meetings, etc. 07/2010 to 08/2010 Public Relations Intern Company Name Updating daily log of Google Alerts and all other brand features in the press Formally documenting and archiving press releases/clippings Coordinating sample traffic between PR dept. and celebrities, photo shoots magazines, etc. Confirming/tracking the return of samples from accounts/contacts Planning and preparing high-profile events, ensuring necessary items were available for execution. Event list includes First Fashion Night Out (at flagship store w/ guests such as Anna Wintour and Kate Hudson), Hamptons Pop-Up Store, etc. Education 2015 Bachelors of Business Administration : Fashion Merchandising LIM College － City , State Skills Familiar with HR functions/duties Proven abilities in account management Strong analytical skills Superior communication skills Proficient in MS Office, Adobe Illustrator, In Design and Photoshop Languages - Fluent in English & Spanish | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME490032457" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_490032457_1_319544454" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="490032457FNAM1"> </span> <span> </span> <span class="field" id="490032457LNAM1"> ADMINISTRATIVE ASSISTANT</span> </div> </div> </div> <div class="section" id="SECTION_SUMM490032459" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM490032459"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490032459_1_319544456" style="
padding-top:0px;
"> <div class="field singlecolumn noPind" id="490032459FRFM1"> <p align="LEFT"> Determined and proactive Administrative Assistant who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.</p> </div> </div> </div> <div class="section" id="SECTION_HILT490032460" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT490032460"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490032460_1_319544457" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="490032460SKC11"> <ul> <li> Microsoft Office proficiency</li> <li> Proper phone etiquette</li> <li> Articulate and well-spoken</li> <li> Time management</li> <li> Excel spreadsheets</li> <li> Meticulous attention to detail</li> <li> Professional and mature</li> <li> Strong problem solver</li> <li> Invoice processing</li> <li> Works well under pressure</li> <li> Human resource laws knowledge</li> <li> Social media knowledge</li> <li> Understands grammar</li> <li> Appointment setting</li> <li> Database management</li> <li> Customer service-oriented</li> <li> Labor relations</li> <li> Payroll</li> <li> Mail management</li> <li> Meeting planning</li> <li> Travel administration</li> </ul> </td> <td class="field twocol_2" id="490032460SKC21"> <ul> <li> Brand development</li> <li> Multi-media marketing</li> <li> Trade shows</li> <li> Google analytics</li> <li> Knowledge of market trends</li> <li> Direct mail campaigns</li> <li> Special events planning</li> <li> Adobe Illustrator</li> <li> Adobe InDesign</li> <li> Skilled negotiator</li> <li> Floor set design</li> <li> POS systems knowledge</li> <li> Retail buying</li> <li> Friendly and outgoing</li> <li> Employee scheduling</li> <li> Superb sales professional</li> <li> Administrative support specialist</li> <li> Self-starter</li> <li> Executive presentation development</li> <li> Business correspondence</li> <li> Organized</li> <li> High-end fashion knowledge</li> <li> Strong communication skills<font> </font> </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM490032863" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM490032863"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490032863_1_319551169" style="
padding-top:0px;
"> <div class="field singlecolumn" id="490032863FRFM1"> <p align="LEFT"> Sales</p> <ul> <li> Surpassed all sales goals by 25%. </li> <li> Increased sales by 50%-75% over a two year period.</li> </ul> <p align="LEFT"> Managed a successful sales team of 25+ members who consistently exceeded sales goals by 15% each month.</p> <br/> <p align="LEFT"> Process Improvement</p> <ul> <li> Created new departmental procedures manual. </li> <li> Assessed organizational training needs.</li> </ul> <p align="LEFT"> Competitive Analysis</p> <ul> <li> Performed competitive analysis to make recommendations for future company growth. </li> </ul> <p align="LEFT"> Marketing</p> <ul> <li> Implemented marketing strategies which resulted in [X%] growth of customer base.</li> </ul> <p align="LEFT"> Creative Problem Solving:</p> <ul> <li> Resolved product issue through consumer testing.</li> </ul> <p align="LEFT"> Formally recognized for playing an instrumental role in the implementation of cost savings measures.</p> <p align="LEFT"> Planned and executed all aspects of a major office headquarter move.</p> <br/> </div> </div> </div> <div class="section" id="SECTION_EXPR490032461" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR490032461"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490032461_1_319544458" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="490032461JSTD1"> 01/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490032461EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="490032461JTIT1"> Administrative Assistant</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="490032461COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="490032461JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="490032461JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="490032461JDES1" itemprop="description"> <ul> <li> Calendar Management; overseeing/scheduling appointments, meetings, travel arrangements, catering preparations, etc.</li> <li> Provide general administrative support and working on special projects as assigned to designated departments (sales, PR, licensing and e-commerce).</li> <li> Assist showroom account executives in sales appointments</li> <li> Recording and updating sales reports; analyzing trends and opportunities for growth based on accounts and price point.</li> <li> Overseeing all new door approvals for licensing accounts; researching new prospects, scanning and filing incoming contracts as they are executed.</li> <li> Maintain licensee and internal directories, door distribution lists, seasonal line sheets and price points.</li> <li> Preparation of business reviews, presentations, market recaps, bi-monthly selling information.</li> <li> Responsible for measuring, reporting and analyzing key performance indicators for e-commerce site.</li> <li> Managing analytics programs to evaluate site performance to improve conversions.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490032461_2_319544459" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="490032461JSTD2"> 10/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490032461EDDT2"> 01/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="490032461JTIT2"> Assistant Director</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="490032461COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="490032461JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="490032461JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="490032461JDES2" itemprop="description"> <ul> <li> Developed several business building programs and incentives, including but not limited to, rewards program, membership program, weekly/yearly promotions, staff education and training, etc.</li> <li> Handling all buyer responsibilities; purchases high volumes of company retail inventory, analyzing sales trends, consumer preferences and seasonal variables for purchasing allowances and fluctuations.</li> <li> Fulfilling high volumes of calendar management, overseeing approximately 25-employee work schedules (appointments, travel arrangements, meetings, time-off, coverage, etc.).</li> <li> Coordinating and creating visual merchandising and marketing collateral; preparing all in-store displays, web/print advertisements, brochures, gift cards, web-pages, banners, etc.</li> <li> Designing trainings, protocol manuals and evaluation rulers for new hires and existing employees in areas including customer service, service performance/quality, retail/up selling, etc.</li> <li> Preparing biweekly payroll, ensuring payments were accurate based on employee commissions/hourly wages and tax information on file.</li> <li> Overseeing delivered customer service, ensuring the upheld use of company standards and addressing any consumer complaints, discrepancies, etc.</li> <li> Executing company "HR" obligations; advertising job opportunities, interviewing/hiring, trainings, evaluations, pay negotiations, terminations, vacation/time-off requests and new hire paperwork/document verification.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490032461_3_319544460" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="490032461JSTD3"> 09/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490032461EDDT3"> 01/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="490032461JTIT3"> Technical Design Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="490032461COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="490032461JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="490032461JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="490032461JDES3" itemprop="description"> - Attending daily fit meetings; evaluating the status and functionality of samples based on updates before approving for production.
- Creating/updating line sheets, updating tech-packs with garment and costing specifications
- Support staff; assisting with CAD updates/changes, organizing line books, scheduling fit models, meetings, etc.</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490032461_4_319544461" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="490032461JSTD4"> 07/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490032461EDDT4"> 08/2010</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="490032461JTIT4"> Public Relations Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="490032461COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="490032461JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="490032461JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="490032461JDES4" itemprop="description"> <ul> <li> Updating daily log of Google Alerts and all other brand features in the press</li> <li> Formally documenting and archiving press releases/clippings</li> <li> Coordinating sample traffic between PR dept. and celebrities, photo shoots magazines, etc.</li> <li> Confirming/tracking the return of samples from accounts/contacts</li> <li> Planning and preparing high-profile events, ensuring necessary items were available for execution. Event list includes First Fashion Night Out (at flagship store w/ guests such as Anna Wintour and Kate Hudson), Hamptons Pop-Up Store, etc.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC490032462" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC490032462"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490032462_1_319544463" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" id="490032462GRYR1"> 2015</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="490032462DGRE1" itemprop="name"> Bachelors of Business Administration</span> <span> : </span> <span class="programline" id="490032462STUY1"> Fashion Merchandising</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="490032462SCHO1" itemprop="name"> LIM College</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="490032462SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="490032462SSTA1"> State</span> <span class="joblocation jobstate" id="490032462SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="490032462FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL490032464" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL490032464"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490032464_1_319544464" style="
padding-top:0px;
"> <div class="field singlecolumn" id="490032464FRFM1"> <ul> <li> Familiar with HR functions/duties</li> <li> Proven abilities in account management</li> <li> Strong analytical skills</li> <li> Superior communication skills</li> <li> Proficient in MS Office, Adobe Illustrator, In Design and Photoshop</li> </ul> </div> </div> </div> <div class="section" id="SECTION_LANG490032465" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG490032465"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490032465_1_319544465" style="
padding-top:0px;
"> <div class="field singlecolumn" id="490032465FRFM1"> - Fluent in English & Spanish</div> </div> </div> </div> | PUBLIC-RELATIONS |
23,015,611 | VICE PRESIDENT Experience Vice President , 04/2018 to 12/2018 Managed all aspects of Epson launch of wearable technology product line including messaging, executive speech and presentation, video script, media relations, social media integration, partner announcements, press releases and other materials, and event logistics Convinced company to conduct press conference during industry event resulting in over 200 media attending and dozens of national media and broadcast stories, including CNN, Fox News, USA Today, CNET, Mashable, Engadget and more Achieved Epson's main objective to be perceived as legitimate competitor to more established industry players such as Google Glass and Fitbit Instrumental in success of (ISC)2, the world's largest association of information security professionals, growing from less than 8,000 members to more than 80,000 in 10 years Conceived (ISC)2 survey of information security profession with resulting coverage in The Wall Street Journal, Fortune, Forbes and numerous other IT and security trade media and establishing CISSP certification as "gold standard" Wrote numerous articles, blogs, speeches and video scripts for top security professionals, including Howard Schmidt, first cybersecurity advisor to the White House Played key role in re-branding iconectiv, a telecommunications services provider and business unit of Ericsson, to focus on emerging markets Wrote messaging for new company vision and incorporated into CEO letters, speeches and other communications to staff and partners; wrote articles, white papers, brochures and website content; managed earned, owned and sponsored media programs, including coverage in USA Today and Yahoo! Finance Dana Point Initiated company-wide update of communications processes to better position firm for growth Introduced company messaging maps for consistent storytelling across content channels Counseled teams on creating relevant, compelling earned and owned media content Secured standalone articles in business and consumer media sites for AI startup, including Axios, TheNextWeb and Venturebeat Guided new hire in becoming top earned media producer Won two client-recommended budget increases upon exceeding program goals. Vice President , 03/2013 to 03/2018 Implemented range of earned, owned and sponsored media initiatives that met or exceeded program goals for influence, including Epson New Ventures division; conversational AI pioneer Nuance Communications, iconectiv and technology startups involved in IoT, data analytics and 5G Continuously offered additional program ideas that resulted in business traction Secured bylined article for Cambridge Semantics in The Financial Times by leveraging Thomson Reuters announcement resulting in two major new business leads Created unprecedented visibility and credibility among key audiences for Reveal Mobile by leveraging its retail store data and securing media placements in the New York Post, USA Today, Yahoo! News, Motley Fool and other newspaper and retail trade media outlets Oversaw production of all communications materials across clients, including press releases and fact sheets, presentations, speeches, brochures, email marketing, social media, white papers, articles, websites and blogs, internal communications and more, ensuring consistent and impactful messaging at every touch point Demonstrated success with verifiable data including earned media analysis, website traffic, social media audience growth and engagement, etc. Public Relations Manager , 06/2011 to 03/2013 Company Name Achieved global expansion communications program for IoT provider Telit Wireless due to exceeding objectives in North America. Vice President , 01/2001 to 03/2011 Account Management, Maples Communications, Mission Viejo Managed account team for agency's largest client, Toshiba, with $2.4 million in billings annually Developed and executed public relation plans, including product launches, environmental initiatives, community outreach and corporate activities Wrote messages, speeches and video scripts in collaboration with executive team Retained (ISC)2, the world's largest association of information security professionals, for entire agency tenure with 400% budget increase Directed the communications program from beginning for start-up Networks In Motion, providers of the first wireless navigation solutions for GPS-enabled mobile phones, resulting in acquisition four years later. Education Bachelor of Arts : Journalism California State University - City Journalism Summary Technology communications executive with ability to lead content marketing and public relations programs for brand name and emerging technology companies that accelerate business growth Generates creative ideas that exceed project expectations Expert content developer for owned, earned and sponsored media Makes complex technology stories accessible to business and mainstream audiences Counsels executives on effective messaging and communications strategies Experienced ghost writer of articles, blogs, social media, speeches, video scripts and more Passionate and knowledgeable about the latest technology innovations Industry experience includes telecommunications/5G, the internet of things (IoT), artificial intelligence/machine learning, data analytics and augmented reality/virtual reality Company experience includes Epson, Toshiba, Ericsson, Cisco, Ingram Micro and Nuance Communications Skills Account Management, AI, agency, billings, branding, broadcast, brochures, budget, content, client, clients, email, Epson, Finance, Financial, focus, GPS, information security, letters, logistics, marketing, materials, media relations, messaging, navigation, Networks, newspaper, presentations, press, press releases, processes, producer, retail, Reuters, scripts, script, speeches, speech, stories, white papers, telecommunications, phones, Toshiba, video, vision, website, websites, website content, articles Additional Information Awards
Winner of three Silver Anvils, the national award for excellence from the Public Relations Society of America | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME474f2ab7-de3a-41bc-93f6-f907a06cc6fc" style="padding-top:NaNpx;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_474f2ab7-de3a-41bc-93f6-f907a06cc6fc_1_8085a8ea-b89a-480f-adbf-9957cbf7a893" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="474f2ab7-de3a-41bc-93f6-f907a06cc6fcFNAM1"> </span> <span> </span> <span class="field" id="474f2ab7-de3a-41bc-93f6-f907a06cc6fcLNAM1"> VICE PRESIDENT</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_EXPRe5214248-644f-45dc-ae75-b84ca3d723ca" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPRe5214248-644f-45dc-ae75-b84ca3d723ca"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_e5214248-644f-45dc-ae75-b84ca3d723ca_1_2587cef5-1fca-4c14-9cdd-7600309559d9" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="e5214248-644f-45dc-ae75-b84ca3d723caJTIT1"> Vice President</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="e5214248-644f-45dc-ae75-b84ca3d723caJSTD1"> 04/2018</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="e5214248-644f-45dc-ae75-b84ca3d723caEDDT1"> 12/2018</span> <br/> </span> <span class="jobline" id="e5214248-644f-45dc-ae75-b84ca3d723caJDES1" itemprop="description"> <ul> <li> Managed all aspects of Epson launch of wearable technology product line including messaging, executive speech and presentation, video script, media relations, social media integration, partner announcements, press releases and other materials, and event logistics Convinced company to conduct press conference during industry event resulting in over 200 media attending and dozens of national media and broadcast stories, including CNN, Fox News, USA Today, CNET, Mashable, Engadget and more Achieved Epson's main objective to be perceived as legitimate competitor to more established industry players such as Google Glass and Fitbit Instrumental in success of (ISC)2, the world's largest association of information security professionals, growing from less than 8,000 members to more than 80,000 in 10 years Conceived (ISC)2 survey of information security profession with resulting coverage in The Wall Street Journal, Fortune, Forbes and numerous other IT and security trade media and establishing CISSP certification as "gold standard" Wrote numerous articles, blogs, speeches and video scripts for top security professionals, including Howard Schmidt, first cybersecurity advisor to the White House Played key role in re-branding iconectiv, a telecommunications services provider and business unit of Ericsson, to focus on emerging markets Wrote messaging for new company vision and incorporated into CEO letters, speeches and other communications to staff and partners; wrote articles, white papers, brochures and website content; managed earned, owned and sponsored media programs, including coverage in USA Today and Yahoo! Finance Dana Point Initiated company-wide update of communications processes to better position firm for growth Introduced company messaging maps for consistent storytelling across content channels Counseled teams on creating relevant, compelling earned and owned media content Secured standalone articles in business and consumer media sites for AI startup, including Axios, TheNextWeb and Venturebeat Guided new hire in becoming top earned media producer Won two client-recommended budget increases upon exceeding program goals.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_e5214248-644f-45dc-ae75-b84ca3d723ca_2_132eca70-9449-459e-a05d-236188668684" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="e5214248-644f-45dc-ae75-b84ca3d723caJTIT2"> Vice President</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="e5214248-644f-45dc-ae75-b84ca3d723caJSTD2"> 03/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="e5214248-644f-45dc-ae75-b84ca3d723caEDDT2"> 03/2018</span> <br/> </span> <span class="jobline" id="e5214248-644f-45dc-ae75-b84ca3d723caJDES2" itemprop="description"> <ul> <li> Implemented range of earned, owned and sponsored media initiatives that met or exceeded program goals for influence, including Epson New Ventures division; conversational AI pioneer Nuance Communications, iconectiv and technology startups involved in IoT, data analytics and 5G Continuously offered additional program ideas that resulted in business traction Secured bylined article for Cambridge Semantics in The Financial Times by leveraging Thomson Reuters announcement resulting in two major new business leads Created unprecedented visibility and credibility among key audiences for Reveal Mobile by leveraging its retail store data and securing media placements in the New York Post, USA Today, Yahoo! News, Motley Fool and other newspaper and retail trade media outlets Oversaw production of all communications materials across clients, including press releases and fact sheets, presentations, speeches, brochures, email marketing, social media, white papers, articles, websites and blogs, internal communications and more, ensuring consistent and impactful messaging at every touch point Demonstrated success with verifiable data including earned media analysis, website traffic, social media audience growth and engagement, etc.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_e5214248-644f-45dc-ae75-b84ca3d723ca_3_d3a0161f-7445-456e-92ae-e7dd09364466" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="e5214248-644f-45dc-ae75-b84ca3d723caJTIT3"> Public Relations Manager</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="e5214248-644f-45dc-ae75-b84ca3d723caJSTD3"> 06/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="e5214248-644f-45dc-ae75-b84ca3d723caEDDT3"> 03/2013</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="e5214248-644f-45dc-ae75-b84ca3d723caCOMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="e5214248-644f-45dc-ae75-b84ca3d723caJCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="e5214248-644f-45dc-ae75-b84ca3d723caJSTA3" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="e5214248-644f-45dc-ae75-b84ca3d723caJDES3" itemprop="description"> <ul> <li> Achieved global expansion communications program for IoT provider Telit Wireless due to exceeding objectives in North America.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_e5214248-644f-45dc-ae75-b84ca3d723ca_4_625bfabb-875d-4a26-b838-1d02a923dc80" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="e5214248-644f-45dc-ae75-b84ca3d723caJTIT4"> Vice President</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="e5214248-644f-45dc-ae75-b84ca3d723caJSTD4"> 01/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="e5214248-644f-45dc-ae75-b84ca3d723caEDDT4"> 03/2011</span> <br/> </span> <span class="jobline" id="e5214248-644f-45dc-ae75-b84ca3d723caJDES4" itemprop="description"> <ul> <li> Account Management, Maples Communications, Mission Viejo Managed account team for agency's largest client, Toshiba, with $2.4 million in billings annually Developed and executed public relation plans, including product launches, environmental initiatives, community outreach and corporate activities Wrote messages, speeches and video scripts in collaboration with executive team Retained (ISC)2, the world's largest association of information security professionals, for entire agency tenure with 400% budget increase Directed the communications program from beginning for start-up Networks In Motion, providers of the first wireless navigation solutions for GPS-enabled mobile phones, resulting in acquisition four years later.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC4644b15a-ea57-4619-86ac-3fb5d0d4b6a2" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC4644b15a-ea57-4619-86ac-3fb5d0d4b6a2"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_4644b15a-ea57-4619-86ac-3fb5d0d4b6a2_1_301f82ea-e7b2-470b-bb98-4b157ae71597" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="4644b15a-ea57-4619-86ac-3fb5d0d4b6a2DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="4644b15a-ea57-4619-86ac-3fb5d0d4b6a2STUY1"> Journalism</span> <span class="jobdates" id="4644b15a-ea57-4619-86ac-3fb5d0d4b6a2GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="4644b15a-ea57-4619-86ac-3fb5d0d4b6a2SCHO1" itemprop="name"> California State University</span> <span> - </span> <span class="joblocation jobcity" id="4644b15a-ea57-4619-86ac-3fb5d0d4b6a2SCIT1"> City</span> <span class="joblocation jobstate" id="4644b15a-ea57-4619-86ac-3fb5d0d4b6a2SSTA1"> </span> <br/> </span> <span class="field" id="4644b15a-ea57-4619-86ac-3fb5d0d4b6a2FRFM1"> Journalism</span> </div> </div> </div> <div class="section" id="SECTION_SUMM463ca855-88e8-4b43-8099-01eab61a9b5f" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM463ca855-88e8-4b43-8099-01eab61a9b5f"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_463ca855-88e8-4b43-8099-01eab61a9b5f_1_8bb9fc66-4071-4981-b161-bab658614e3a" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="463ca855-88e8-4b43-8099-01eab61a9b5fFRFM1"> Technology communications executive with ability to lead content marketing and public relations programs for brand name and emerging technology companies that accelerate business growth Generates creative ideas that exceed project expectations Expert content developer for owned, earned and sponsored media Makes complex technology stories accessible to business and mainstream audiences Counsels executives on effective messaging and communications strategies Experienced ghost writer of articles, blogs, social media, speeches, video scripts and more Passionate and knowledgeable about the latest technology innovations Industry experience includes telecommunications/5G, the internet of things (IoT), artificial intelligence/machine learning, data analytics and augmented reality/virtual reality Company experience includes Epson, Toshiba, Ericsson, Cisco, Ingram Micro and Nuance Communications </div> </div> </div> <div class="section" id="SECTION_SKLL2f373557-3ac0-4139-9140-bfbe7bd7ed51" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL2f373557-3ac0-4139-9140-bfbe7bd7ed51"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_2f373557-3ac0-4139-9140-bfbe7bd7ed51_1_bd225336-74b3-4f86-8f7c-8de1e2c9efda" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="2f373557-3ac0-4139-9140-bfbe7bd7ed51FRFM1"> Account Management, AI, agency, billings, branding, broadcast, brochures, budget, content, client, clients, email, Epson, Finance, Financial, focus, GPS, information security, letters, logistics, marketing, materials, media relations, messaging, navigation, Networks, newspaper, presentations, press, press releases, processes, producer, retail, Reuters, scripts, script, speeches, speech, stories, white papers, telecommunications, phones, Toshiba, video, vision, website, websites, website content, articles</div> </div> </div> <div class="section" id="SECTION_ADDIf4467880-d9a6-48d9-9790-fce1ea565f59" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDIf4467880-d9a6-48d9-9790-fce1ea565f59"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_f4467880-d9a6-48d9-9790-fce1ea565f59_1_cf54e902-b6f1-45a2-a9b9-c6c8c0b8612d" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="f4467880-d9a6-48d9-9790-fce1ea565f59FRFM1"> <ul> <li> Awards
Winner of three Silver Anvils, the national award for excellence from the Public Relations Society of America</li> </ul> </div> </div> </div> </div> | PUBLIC-RELATIONS |
34,712,719 | WRITER Summary I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment. Skills Microsoft Office, Excel, PowerPoint proficient Strong verbal communication Quick learner Issue resolution Attention to detail Energetic and organized APA and MLA formatting Fact checking Self-motivated Independent worker Experience Writer September 2016 to Current Company Name Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program. Provided analytics and insight as well as game commentary. Showed knowledge and experience in sports as well as eloquent writing abilities. Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus. ACCOMPLISHMENTS
Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers. Placing the company's largest sale in history at over $15,000 worth of discounted merchandise. Produced and photographed new products to enhance the brand. Product inspection to ensure highest possible quality. Inventory control: restocked and organized items as necessary and as directed for company efficiency. Ran many community and schoolwide events at my high school including "Rock the Vote" where we brought in political figures from all around Orange County to educate young voters and answer questions. Production and marketing intern April 2016 to September 2017 Company Name I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders. I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates. I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising. Participated in conventions where skills in sales were necessary to break even after travel expenses. PUblic relations officer March 2015 to June 2016 Company Name Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets. Created the look and feel of the organizations online presence in social media forums. Designed unique print materials including advertisements, brochures, and logo designs. Adhered to all corporate brand guidelines when preparing graphic materials. Coordinated community and school wide events and made sure there were no gaps in project planning. Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper. March 2015 to June 2016 Company Name Prepared equipment for all operations. Verified that all information was readily available and displayed correctly. Created concepts for advertisements and promotional videos and carried them out thoughtfully. Collected data and opinions followed by the air date of the video to improve upon my own work. Ensured that the message of promotional strategies was received as intended and followed all guidelines. Communicated with the head of the news channel in a timely and organized fashion. Education and Training HIgh school diploma : June 8th 2016 Northwood High School Member of World Wildlife Club
Events Coordinator of Yoga and Pilates Club
Executive board of Fellowship of Christian Athletes club
Member of Student Forum
Recipient of the Pride of the Pack Award (rewarding merit and character)
Named Athlete of the Month three times
2 year captain of the varsity Lacrosse Team
1 year captain of the varsity Basketball Team
4 year varsity athlete TV Writing and Production Documentary Filmmaking , May Freshman | Chapman University TV Writing and Production Documentary Filmmaking Skills Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1007745446" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1007745446_1_668729057" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="1007745446FNAM1"> </span> <span> </span> <span class="field" id="1007745446LNAM1"> WRITER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM1007745450" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM1007745450"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1007745450_1_668729069" style="padding-top:0px;"> <div class="field singlecolumn" id="1007745450FRFM1"> I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment.</div> </div> </div> <div class="section" id="SECTION_HILT1007745451" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT1007745451"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1007745451_1_668729070" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="1007745451SKC11"> <ul> <li> Microsoft Office, Excel, PowerPoint proficient</li> <li> Strong verbal communication</li> <li> Quick learner</li> <li> Issue resolution</li> <li> Attention to detail</li> <li> Energetic and organized</li> <li> APA and MLA formatting</li> <li> Fact checking</li> <li> Self-motivated</li> <li> Independent worker</li> </ul> </td> <td class="field twocol_2 charspace" id="1007745451SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR1007745448" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR1007745448"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1007745448_1_668729062" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1007745448JTIT1"> Writer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="1007745448JSTD1"> September 2016</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1007745448EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1007745448COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1007745448JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1007745448JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1007745448JDES1" itemprop="description"> <ul> <li> Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program.</li> <li> Provided analytics and insight as well as game commentary.</li> <li> Showed knowledge and experience in sports as well as eloquent writing abilities.</li> <li> Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus.</li> <li> ACCOMPLISHMENTS
Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers.</li> <li> Placing the company's largest sale in history at over $15,000 worth of discounted merchandise.</li> <li> Produced and photographed new products to enhance the brand.</li> <li> Product inspection to ensure highest possible quality.</li> <li> Inventory control: restocked and organized items as necessary and as directed for company efficiency.</li> <li> Ran many community and schoolwide events at my high school including "Rock the Vote" where we brought in political figures from all around Orange County to educate young voters and answer questions.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1007745448_2_668729059" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1007745448JTIT2"> Production and marketing intern</span> <br/> <span> <span class="jobdates" format="%B %Y" id="1007745448JSTD2"> April 2016</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1007745448EDDT2"> September 2017</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1007745448COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1007745448JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1007745448JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1007745448JDES2" itemprop="description"> <ul> <li> I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders.</li> <li> I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates.</li> <li> I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising.</li> <li> Participated in conventions where skills in sales were necessary to break even after travel expenses.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1007745448_3_668729060" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1007745448JTIT3"> PUblic relations officer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="1007745448JSTD3"> March 2015</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1007745448EDDT3"> June 2016</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1007745448COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1007745448JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1007745448JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1007745448JDES3" itemprop="description"> <ul> <li> Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets.</li> <li> Created the look and feel of the organizations online presence in social media forums.</li> <li> Designed unique print materials including advertisements, brochures, and logo designs.</li> <li> Adhered to all corporate brand guidelines when preparing graphic materials.</li> <li> Coordinated community and school wide events and made sure there were no gaps in project planning.</li> <li> Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1007745448_4_668729061" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1007745448JTIT4"> </span> <span> <span class="jobdates" format="%B %Y" id="1007745448JSTD4"> March 2015</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1007745448EDDT4"> June 2016</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1007745448COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1007745448JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1007745448JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1007745448JDES4" itemprop="description"> <ul> <li> Prepared equipment for all operations.</li> <li> Verified that all information was readily available and displayed correctly.</li> <li> Created concepts for advertisements and promotional videos and carried them out thoughtfully.</li> <li> Collected data and opinions followed by the air date of the video to improve upon my own work.</li> <li> Ensured that the message of promotional strategies was received as intended and followed all guidelines.</li> <li> Communicated with the head of the news channel in a timely and organized fashion.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1007745449" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC1007745449"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1007745449_1_668729064" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="1007745449DGRE1" itemprop="name"> HIgh school diploma</span> <span> : </span> <span class="programline" dependency="STUY" id="1007745449STUY1"> </span> <span class="jobdates" id="1007745449GRYR1"> June 8th 2016</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1007745449SCHO1" itemprop="name"> Northwood High School</span> <span class="joblocation jobcity" id="1007745449SCIT1"> </span> <span class="joblocation jobstate" id="1007745449SSTA1"> </span> <span class="joblocation jobstate" id="1007745449SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="1007745449FRFM1"> Member of World Wildlife Club
Events Coordinator of Yoga and Pilates Club
Executive board of Fellowship of Christian Athletes club
Member of Student Forum
Recipient of the Pride of the Pack Award (rewarding merit and character)
Named Athlete of the Month three times
2 year captain of the varsity Lacrosse Team
1 year captain of the varsity Basketball Team
4 year varsity athlete</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1007745449_2_668729065" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="1007745449DGRE2" itemprop="name"> </span> <span class="programline" dependency="STUY" id="1007745449STUY2"> TV Writing and Production Documentary Filmmaking</span> <span> , </span> <span class="jobdates" id="1007745449GRYR2"> May</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1007745449SCHO2" itemprop="name"> Freshman | Chapman University</span> <span class="joblocation jobcity" id="1007745449SCIT2"> </span> <span class="joblocation jobstate" id="1007745449SSTA2"> </span> <span class="joblocation jobstate" id="1007745449SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="1007745449FRFM2"> TV Writing and Production Documentary Filmmaking</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL1007745452" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL1007745452"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1007745452_1_668729071" style="padding-top:0px;"> <div class="field singlecolumn" id="1007745452FRFM1"> Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website</div> </div> </div> <div class="section" id="SECTION_AFIL1007745453" style="padding-top:0px;"> </div> </div> | PUBLIC-RELATIONS |
14,910,300 | TAX COLLECTOR OFFICER Professional Summary Entrepreneurial Marketing Officer passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies. Core Qualifications Corporate Presentation Publicity Press Release Customer Service Media Event Planning Speeches Editing Social Media Marketing Media Strategy Business Planning Strong management skills Market Analysis Marketing Communications Leadership Customer relationship Advertising Writing Power Point Project Management Microsoft Word Marketing Strategies Excel Business Development Retailing Persuasive Communication Staffing Corporate Communications Ethics Internet, PC, Widows, 2000, XP, Vista, Windows 8, Operating System Office (Word, Excel, PowerPoint, Publisher, Outlook). Mac IOS, (Pages, Numbers, Keynote) Photoshop, Facebook, Twitter, Instagram and email. Fluent in English and Spanish Articulate public speaker Media relations Strategic media placement Interactive marketing Channel strategy Brand development New customer acquisition Stakeholder relations Experience 01/2013 to 01/2016 Tax Collector Officer Company Name Collect and distribute local property taxes on behalf of the state to fund vital services such as schools, roads, cities, and parks. Selected accomplishments: Certificated collector in photo enforcement system Maintained the highest level of quality control and ensure that staff members took the best possible corrective actions base on proven collections methods Director of the Renace Homeless Shelter (2012� 2013) Municipality of Yauco Establish alliances with nonprofit Organization. Balance the budget of the organization. Supervise the direction of the organization including the strategies and policies. Selected accomplishments: Prevent Individuals and Family's to becoming homeless Increase the homeless outreach project in a 80% Able to provide high standards of financial control in a 60% Member of the Coalition of Homeless People of Puerto Rico Launched campaign in favor of homeless people 1. 01/2010 to 01/2012 Public Relations Officer Company Name － City , State Municipality of Yauco Developing and implementing communication strategies for the organization, and advising management on communication issues and strategies. Coordinated monthly and quarterly marketing and community events, such as Jobs fairs and health fairs Selected accomplishments: Establish alliance with twelve community boards Maintained relationships wit all media sources including journalists and news persons Wrote and distributed a community news letter to help promote events District Office of Puerto Rico, Congress of United States. 08/2007 to 12/2007 Communication Officer Company Name － City , State Manage internal and external communication including social media, creating and executing communications strategies Selected accomplishments: Implemented strategies to develop innovating communication tools. Media Monitoring (Clipping) to establish strategy to achieve or goal. 08/2003 to 05/2009 Journalist Company Name － City , State Analyze and collect information through various modes such as personal interviews and news briefings to prepare news reports. Prepare reports to keep the public informed about daily happenings. Coordinate with news editor and fellow reporters to develop story ideas for report writing. Maintain relations with all news sources on daily basis to develop story ideas and compile appropriate reports. Selected accomplishments: Maintain excellent working relationship with production crew and producers. Produce a sport section for one year 2. Accomplishments Initiated a public relations campaign for a non-profit on a tight budget. Promoted to Lead Anchor after just twelve months with Catholic News TV Education 2016 Business Administration (Marketing) Pontifical Catholic University － City , State , Puerto Rico Business Administration (Marketing) 2008 BBA : Radio Communication Pontifical Catholic University － City , State , Puerto Rico Radio Communication Skills Photoshop, Advertising, Balance, budget, Business Development, Business Planning, conferences, Corporate Communications, Customer Service, direction, Editing, editor, email, Event Planning, financial control, Leadership, Mac, Director, management skills, Market Analysis, Marketing Strategies, Marketing, Marketing Communications, Excel, Office, Outlook, PowerPoint, Power Point, Publisher, Windows 8, 2000, Word, Microsoft Word, Operating System, Organizing, Persuasive, policies, Press, Project Management, Publicity, quality control, report writing, Speeches, Staffing, Strategy, taxes, Vista Additional Information PROFESIONAL ORGANIZATIONS President (2006-2008) Communication's Student Organization of the Catholic University, as President Responsibility: Managing the budge. Create Leaders for the future, establish innovation to give new direction to the organization, Coordinated Academic Conferences. Raising awareness of Social Responsibility. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME803155922" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_803155922_1_521599646" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="803155922FNAM1"> </span> <span> </span> <span class="field" id="803155922LNAM1"> TAX COLLECTOR OFFICER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM803155926" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM803155926"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_803155926_1_521599654" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="803155926FRFM1"> <span class=""> Entrepreneurial Marketing Officer<font> passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies. </font> </span> </div> </div> </div> <div class="section" id="SECTION_HILT803155928" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT803155928"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_803155928_1_521599656" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="803155928SKC11"> <ul> <li class=""> Corporate Presentation Publicity</li> <li class=""> Press Release Customer Service</li> <li class=""> Media Event Planning</li> <li class=""> Speeches Editing</li> <li class=""> Social Media Marketing Media Strategy</li> <li class=""> Business Planning Strong management skills</li> <li class=""> Market Analysis Marketing Communications</li> <li class=""> Leadership Customer relationship</li> <li class=""> Advertising Writing</li> <li class=""> Power Point Project Management</li> <li class=""> Microsoft Word Marketing Strategies</li> <li class=""> Excel Business Development</li> <li class=""> Retailing Persuasive Communication</li> <li class=""> Staffing Corporate Communications</li> <li class=""> Ethics Internet, PC, Widows, 2000, XP, Vista, Windows 8, Operating System Office (Word,</li> <li class=""> Excel, PowerPoint, Publisher, Outlook). Mac IOS, (Pages, Numbers, Keynote)</li> <li class=""> Photoshop, Facebook, Twitter, Instagram and email.</li> <li class=""> Fluent in English <font color="#437aa0"> and Spanish </font> </li> <li class=""> Articulate public speaker</li> <li class=""> Media relations</li> <li class=""> Strategic media placement</li> <li class=""> Interactive marketing</li> <li class=""> Channel strategy</li> <li class=""> Brand development</li> <li class=""> New customer acquisition</li> <li class=""> <span class=""> Stakeholder relations </span> </li> </ul> </td> <td class="field twocol_2" id="803155928SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR803155924" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR803155924"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_803155924_1_521599648" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="803155924JSTD1"> 01/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="803155924EDDT1"> 01/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="803155924JTIT1"> Tax Collector Officer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="803155924COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="803155924JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="803155924JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="803155924JDES1" itemprop="description"> <ul> <li> Collect and distribute local property taxes on behalf of the state to fund vital services such as schools, roads, cities, and parks.</li> <li> Selected accomplishments: Certificated collector in photo enforcement system Maintained the highest level of quality control and ensure that staff members took the best possible corrective actions base on proven collections methods Director of the Renace Homeless Shelter (2012� 2013) Municipality of Yauco Establish alliances with nonprofit Organization.</li> <li> Balance the budget of the organization.</li> <li> Supervise the direction of the organization including the strategies and policies.</li> <li> Selected accomplishments: Prevent Individuals and Family's to becoming homeless Increase the homeless outreach project in a 80% Able to provide high standards of financial control in a 60% Member of the Coalition of Homeless People of Puerto Rico Launched campaign in favor of homeless people 1.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_803155924_2_521599649" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="803155924JSTD2"> 01/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="803155924EDDT2"> 01/2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="803155924JTIT2"> Public Relations Officer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="803155924COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="803155924JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="803155924JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="803155924JDES2" itemprop="description"> <ul> <li> Municipality of Yauco Developing and implementing communication strategies for the organization, and advising management on communication issues and strategies.</li> <li> <span class=""> Coordinated monthly and quarterly marketing and community events, such as <font color="#000" style="color: rgb(0, 0, 0);"> Jobs fairs and health fairs</font> </span> <br/> </li> <li> Selected accomplishments: Establish alliance with twelve community boards Maintained relationships wit all media sources including journalists and news persons Wrote and distributed a community news letter to help promote events District Office of Puerto Rico, Congress of United States.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_803155924_3_521599650" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="803155924JSTD3"> 08/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="803155924EDDT3"> 12/2007</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="803155924JTIT3"> Communication Officer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="803155924COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="803155924JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="803155924JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="803155924JDES3" itemprop="description"> <ul> <li> Manage internal and external communication including social media, creating and executing communications strategies Selected accomplishments: Implemented strategies to develop innovating communication tools.</li> <li> Media Monitoring (Clipping) to establish strategy to achieve or goal.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_803155924_4_521599651" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="803155924JSTD4"> 08/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="803155924EDDT4"> 05/2009</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="803155924JTIT4"> Journalist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="803155924COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="803155924JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="803155924JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="803155924JDES4" itemprop="description"> <ul> <li> Analyze and collect information through various modes such as personal interviews and news briefings to prepare news reports.</li> <li> Prepare reports to keep the public informed about daily happenings.</li> <li> Coordinate with news editor and fellow reporters to develop story ideas for report writing.</li> <li> Maintain relations with all news sources on daily basis to develop story ideas and compile appropriate reports.</li> <li> Selected accomplishments: Maintain excellent working relationship with production crew and producers.</li> <li> Produce a sport section for one year 2.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_ACCM803156288" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM803156288"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_803156288_1_521605386" style="padding-top:0px;"> <div class="field singlecolumn" id="803156288FRFM1"> <div> <span class=""> Initiated a public relations campaign for a non-profit on a tight budget.</span> </div> <div> <span class=""> <span class=""> Promoted to Lead Anchor after just <font color="#0000ff"> twelve</font> months with <font color="#0000ff"> Catholic News TV</font> </span> </span> </div> <div> <br/> </div> </div> </div> </div> <div class="section" id="SECTION_EDUC803155925" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC803155925"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_803155925_1_521599652" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="803155925GRYR1"> 2016</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="803155925DGRE1" itemprop="name"> </span> <span class="programline" id="803155925STUY1"> Business Administration (Marketing)</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="803155925SCHO1" itemprop="name"> Pontifical Catholic University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="803155925SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="803155925SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="803155925SCNT1"> Puerto Rico</span> </span> <span class="paddedline"> <span class="field" id="803155925FRFM1"> Business Administration (Marketing)</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_803155925_2_521599653" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="803155925GRYR2"> 2008</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="803155925DGRE2" itemprop="name"> BBA</span> <span> : </span> <span class="programline" id="803155925STUY2"> Radio Communication</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="803155925SCHO2" itemprop="name"> Pontifical Catholic University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="803155925SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="803155925SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="803155925SCNT2"> Puerto Rico</span> </span> <span class="paddedline"> <span class="field" id="803155925FRFM2"> Radio Communication</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL803166146" style="padding-top:0px;"> </div> <div class="section" id="SECTION_SKLL803155929" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL803155929"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_803155929_1_521599657" style="padding-top:0px;"> <div class="field singlecolumn" id="803155929FRFM1"> Photoshop, Advertising, Balance, budget, Business Development, Business Planning, conferences, Corporate Communications, Customer Service, direction, Editing, editor, email, Event Planning, financial control, Leadership, Mac, Director, management skills, Market Analysis, Marketing Strategies, Marketing, Marketing Communications, Excel, Office, Outlook, PowerPoint, Power Point, Publisher, Windows 8, 2000, Word, Microsoft Word, Operating System, Organizing, Persuasive, policies, Press, Project Management, Publicity, quality control, report writing, Speeches, Staffing, Strategy, taxes, Vista</div> </div> </div> <div class="section" id="SECTION_ADDI803155930" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI803155930"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_803155930_1_521599658" style="padding-top:0px;"> <div class="field singlecolumn" id="803155930FRFM1"> <ul> <li> PROFESIONAL ORGANIZATIONS President (2006-2008) Communication's Student Organization of the Catholic University, as President Responsibility: Managing the budge. Create Leaders for the future, establish innovation to give new direction to the organization, Coordinated Academic Conferences. Raising awareness of Social Responsibility. </li> </ul> </div> </div> </div> </div> | PUBLIC-RELATIONS |
21,386,255 | DEVELOPMENT MANAGER Experience Development Manager November 2006 to Current Company Name － City , State Manage annual Walk For Wishes which exceeded revenue goal of $440,000 in FY15 and is expected to raise close to $470,000. Assisted with securing and renewing more than $140,000 Walk For Wishes event sponsors over a goal of $120,000 for FY15. Introduced the company pyramid online fundraising platform into our Walk team efforts and increased one team's goal from $14,000 to more than $32,000. Implement the team structure for our lead sponsor Planet Fitness which allowed them to raise more than $29,000 and created a place for them in our pre-Walk w Develop budget for specific development projects each fiscal year based on actual revenue and expenses from the previous year, and track monthly progress. Collaborated with Erin Ehlers, Sr Manager National Events and Brand Campaigns to implement "best practices" including free registration and a modified version of the Walk Day Experience. Led the Wish Ball, Detroit live auction committee which exceeded its revenue goal of $75,000 to just under $100,000 in its first year. ◦ Created talking points for auctioneer. ◦ Worked with committee to secure attractive packages for audience. ◦ Identified compelling wish stories to "lead" each package. ◦ Followed through on each package for proper tracking in Raiser's Edge, acknowledgments for purchasers and in-kind donors, and implementation of each package. Maintain our Kids For Wish Kids and Third Party Events fundraising programs by implementing "best practices" provided by our national office. ◦ Worked closely with external events on BBB language and guidance. ◦ Review collateral and provide feedback to ensure materials reflect Make-A-Wish Michigan brand guidelines. ◦ Tactfully declined event proposals that did not meet our standards. ◦ Implemented new internal guidelines for license agreements to ensure proper documentation for audit purposes. ◦ Continue to foster growth of online fundraising for these programs and led the team through the transition to Luminate Online. Marketing Manager May 2004 to October 2006 Company Name － City , State Arranged all event logistics including securing contracts with vendors, facilities, parks and rec and police. Attended all events to direct event day activities, volunteers and ensure top level satisfaction of all event sponsors and vendors. Created all Running Fit ads, event flyers and applications using Adobe InDesign. Created weekly e-newsletter and e-mail list of runners, which has grown from 1,500 to more than 10,000. Increased event participation in the following events; Martian Marathon & Half Marathon by 31% from 2004 to 2005, 70% from 2005 to 2006; The Legend trail run by 17% from 2003 to 2004 and by 35% from 2004 to 2005; Dances with Dirt Ultra Marathon by 36% from 2004 to 2005. Prior to my employment Running Fit was losing an estimated 50% of all their co-op advertising funds due to inactivity and improper submissions. At the time of my departure, Running Fit was using 100% of all available co-op advertising dollars. Running Fit created two new events under my direction The Flirt with Dirt 5 & 10K trail run and the Super 5K run. Both events exceeded our goal of having more than 300 finishers and have become annual events. Public Relations & Marketing Intern September 2003 to June 2004 Company Name － City , State Worked closely with Pfizer to ensure sponsor recognition for the exhibit "Microbes: Invisible Aliens Amazing Allies" which was made possible through a grant funded by Pfizer. Wrote press releases, inaugural internal newsletter and copy for Web site. Revised the Museum's media kit, media list and membership letters. Collaborated with the graphics, development, outreach, education and scouts departments on a variety of projects including event planning, phone surveys, research, demonstrations and ticket give-a-ways to local children's organizations. Teamed with outside organizations to plan, promote and implement programs and events such as the 2004 Ann Arbor Family Days and 2004 National Volunteer Week. Evaluated all previous marketing efforts including media coverage in print, internet, television and radio as well as compose a detailed list of corporate and local sponsors and partnerships. Education Bachelor of Science : Public Relations, Marketing , 2004 Eastern Michigan University － City , State , US 1999 to 2004 Eastern Michigan University Ypsilanti, MI Bachelor of Science Major in Public Relations/Minor in Marketing Indiana University Lilly Family School of Philanthropy － City , State , US August 2011 Indiana University Lilly Family School of Philanthropy Phoenix, AZ "The Principals and Techniques of Fundraising" Sponsored by Make-A-Wish America Professional Affiliations Teamed with outside organizations to plan, promote and implement programs and events such as the Ann Arbor Family Days and National Volunteer Week Skills Fundraising, Audit, Best Practices, Budget, Documentation, Its, Progress, Proposals, Marketing, Public Relations, Adobe Indesign, Ads, Advertising, Contracts, Finishers, Indesign, Logistics, Satisfaction, Event Planning, Excel, Microsoft Word, Outlook, Powerpoint, Publisher, Training, Word | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME597018742" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_597018742_1_388368744" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="597018742FNAM1"> </span> <span> </span> <span class="field" id="597018742LNAM1"> DEVELOPMENT MANAGER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM597018744" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_HILT597018745" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR597018746" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR597018746"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_597018746_1_388368746" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="597018746JTIT1"> Development Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="597018746JSTD1"> November 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="597018746EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="597018746COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="597018746JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="597018746JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="597018746JDES1" itemprop="description"> <ul> <li> Manage annual Walk For Wishes which exceeded revenue goal of $440,000 in FY15 and is expected to raise close to $470,000.</li> <li> Assisted with securing and renewing more than $140,000 Walk For Wishes event sponsors over a goal of $120,000 for FY15.</li> <li> Introduced the company pyramid online fundraising platform into our Walk team efforts and increased one team's goal from $14,000 to more than $32,000.</li> <li> Implement the team structure for our lead sponsor Planet Fitness which allowed them to raise more than $29,000 and created a place for them in our pre-Walk w Develop budget for specific development projects each fiscal year based on actual revenue and expenses from the previous year, and track monthly progress.</li> <li> Collaborated with Erin Ehlers, Sr Manager National Events and Brand Campaigns to implement "best practices" including free registration and a modified version of the Walk Day Experience.</li> <li> Led the Wish Ball, Detroit live auction committee which exceeded its revenue goal of $75,000 to just under $100,000 in its first year. ◦ Created talking points for auctioneer. ◦ Worked with committee to secure attractive packages for audience. ◦ Identified compelling wish stories to "lead" each package. ◦ Followed through on each package for proper tracking in Raiser's Edge, acknowledgments for purchasers and in-kind donors, and implementation of each package.</li> <li> Maintain our Kids For Wish Kids and Third Party Events fundraising programs by implementing "best practices" provided by our national office. ◦ Worked closely with external events on BBB language and guidance. ◦ Review collateral and provide feedback to ensure materials reflect Make-A-Wish Michigan brand guidelines. ◦ Tactfully declined event proposals that did not meet our standards. ◦ Implemented new internal guidelines for license agreements to ensure proper documentation for audit purposes. ◦ Continue to foster growth of online fundraising for these programs and led the team through the transition to Luminate Online.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_597018746_2_388368747" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="597018746JTIT2"> Marketing Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="597018746JSTD2"> May 2004</span> <span> to </span> <span class="jobdates" format="%B %Y" id="597018746EDDT2"> October 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="597018746COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="597018746JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="597018746JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="597018746JDES2" itemprop="description"> <ul> <li> Arranged all event logistics including securing contracts with vendors, facilities, parks and rec and police.</li> <li> Attended all events to direct event day activities, volunteers and ensure top level satisfaction of all event sponsors and vendors.</li> <li> Created all Running Fit ads, event flyers and applications using Adobe InDesign.</li> <li> Created weekly e-newsletter and e-mail list of runners, which has grown from 1,500 to more than 10,000.</li> <li> Increased event participation in the following events; Martian Marathon & Half Marathon by 31% from 2004 to 2005, 70% from 2005 to 2006; The Legend trail run by 17% from 2003 to 2004 and by 35% from 2004 to 2005; Dances with Dirt Ultra Marathon by 36% from 2004 to 2005.</li> <li> Prior to my employment Running Fit was losing an estimated 50% of all their co-op advertising funds due to inactivity and improper submissions. At the time of my departure, Running Fit was using 100% of all available co-op advertising dollars.</li> <li> Running Fit created two new events under my direction The Flirt with Dirt 5 & 10K trail run and the Super 5K run. Both events exceeded our goal of having more than 300 finishers and have become annual events.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_597018746_3_388368748" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="597018746JTIT3"> Public Relations & Marketing Intern</span> <br/> <span> <span class="jobdates" format="%B %Y" id="597018746JSTD3"> September 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="597018746EDDT3"> June 2004</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="597018746COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="597018746JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="597018746JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="597018746JDES3" itemprop="description"> <ul> <li> Worked closely with Pfizer to ensure sponsor recognition for the exhibit "Microbes: Invisible Aliens Amazing Allies" which was made possible through a grant funded by Pfizer.</li> <li> Wrote press releases, inaugural internal newsletter and copy for Web site. Revised the Museum's media kit, media list and membership letters.</li> <li> Collaborated with the graphics, development, outreach, education and scouts departments on a variety of projects including event planning, phone surveys, research, demonstrations and ticket give-a-ways to local children's organizations.</li> <li> Teamed with outside organizations to plan, promote and implement programs and events such as the 2004 Ann Arbor Family Days and 2004 National Volunteer Week.</li> <li> Evaluated all previous marketing efforts including media coverage in print, internet, television and radio as well as compose a detailed list of corporate and local sponsors and partnerships.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC597018747" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC597018747"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_597018747_1_388368749" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="597018747DGRE1" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="597018747STUY1"> Public Relations, Marketing</span> <span> , </span> <span class="jobdates" id="597018747GRYR1"> 2004</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="597018747SCHO1" itemprop="name"> Eastern Michigan University</span> <span> － </span> <span class="joblocation jobcity" id="597018747SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="597018747SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="597018747SCNT1"> US</span> </span> <span class="paddedline"> <span class="field" id="597018747FRFM1"> 1999 to 2004 Eastern Michigan University Ypsilanti, MI Bachelor of Science Major in Public Relations/Minor in Marketing</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_597018747_2_388368750" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="597018747SCHO2" itemprop="name"> Indiana University Lilly Family School of Philanthropy</span> <span> － </span> <span class="joblocation jobcity" id="597018747SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="597018747SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="597018747SCNT2"> US</span> </span> <span class="paddedline"> <span class="field" id="597018747FRFM2"> August 2011 Indiana University Lilly Family School of Philanthropy Phoenix, AZ "The Principals and Techniques of Fundraising" Sponsored by Make-A-Wish America</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL597018748" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_AFIL597018748"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_597018748_1_388368751" style="
padding-top:0px;
"> <div class="field singlecolumn" id="597018748FRFM1"> Teamed with outside organizations to plan, promote and implement programs and events such as the Ann Arbor Family Days and National Volunteer Week</div> </div> </div> <div class="section" id="SECTION_SKLL597018756" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL597018756"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_597018756_1_388368752" style="
padding-top:0px;
"> <div class="field singlecolumn" id="597018756FRFM1"> Fundraising, Audit, Best Practices, Budget, Documentation, Its, Progress, Proposals, Marketing, Public Relations, Adobe Indesign, Ads, Advertising, Contracts, Finishers, Indesign, Logistics, Satisfaction, Event Planning, Excel, Microsoft Word, Outlook, Powerpoint, Publisher, Training, Word</div> </div> </div> </div> | PUBLIC-RELATIONS |
88,651,471 | BUDGET ANALYST/RESEARCH ADMINISTRATOR Core Qualifications ADDITIONAL SKILLS Proficient in Microsoft Office 2010 and 2013 including Excel, PowerPoint, Word, Access, Outlook, SharePoint 2010 and 2013 Business Intelligence Systems Knowledge of Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS) Outstanding verbal and written communication skills Highly analytical, critical thinking and problem solving skills, goal oriented Ability to work in teams, flexible work hours, ability to travel Accomplishments Toyota Research Institute of North America - Employee of the Year Tarrant County College - Dean's List for 3 semesters Outstanding verbal and written communication skills DynCorp International - two SPOT awards for project performance Experience January 2009 to Current Company Name ◦ Proficient in development of cost schedules and estimates ◦ Responsible for schedule management and baseline changes ◦ Develop Basis of Estimates (BOE) for all cost types on new work ◦ Accountable for analyzing historical data and applying analytic techniques to forecast overall resources required ◦ Create FAR Compliant Project Estimates for Change Orders for LOGCAP IV in Afghanistan, Kuwait and Udairi Task Orders ◦ Analyze incurred cost data for revised estimates for USG negotiations ◦ Participate in negotiations with USG ◦ Evaluate, prepare and provide responses on RFIs for proposals and estimates ◦ Ability to prepare estimate documentation packages for USG audit/negotiations ◦ Real-time analysis and process improvement of internal document control processes ◦ Implemented and maintained reports for senior leadership ◦ Streamlined creation, modification and publication of administrative policies ◦ Ensure departmental estimate records are complete and FAR compliant ◦ Provide technical guidance to ensure a transfer of knowledge ◦ Streamlined older processes and procedures to reduce full time equivalence (FTEs) v.13 System Administrator (Oracle Database) ◦ Customization of database to fulfill project requirements ◦ Ad hoc reporting using Infomaker 10.5 for various departments ◦ Develop, implemented and maintained PCM user groups and security rights ◦ Developed and implemented training process for new hires and database migration tailored to individual end user groups ◦ Developed report designed to analyze and monitor day to day contractual directions from customer ◦ Validated manufacturer specifications on equipment and materials ◦ Utilized FedLog and WebFLIS for parts research ◦ Performed pricing and cost savings analysis for each part record ◦ Database and records management ◦ Developed and implemented training plan for new employees Budget Analyst/Research Administrator January 2007 to January 2009 Company Name ◦ Active in project contract negotiation as well as management ◦ Managed a $20M annual research budget ◦ Analyzed required labor, material and equipment resources ◦ Ability to prepare estimates for multiple research projects ◦ Developed and maintained annual, capital & strategic long term budgets supporting 3 departments and 12 research teams ◦ Developed SOPs for internal project tracking processes ◦ Tracked status of 200+ research projects from proposal to completion ◦ Streamlined monthly, quarterly and annual progress reports and milestones to Toyota Motor Company through database and secure blackboard system ◦ Created database to produce monthly, quarterly and annual progress and budget reports and transmit directly to TMC through secure blackboard system ◦ Developed databases for tool room inventory control and digital reference library Consultant January 2005 to January 2007 Marketing & Finance ◦ Contracted to develop curricula for an education provider for participating primary and secondary schools nationwide. ◦ Developed a client tracking database for local architectural firm. ◦ Created and maintained financial software and client records for PM-Group, a financial services provider. ◦ Created marketing collateral for small businesses and independent consultants ◦ Developed marketing and advertising campaign for graphics company. ◦ Provided marketing consultation for a clinical trials research organization. Public Relations and Marketing Manager January 2002 to January 2005 Company Name ◦ Compiled sales reports on a monthly, quarterly and annual basis ◦ Designed marketing and sales business systems which resulted in a sales increase of 125% ◦ Designed and administered sales and inventory database for product and sales analysis ◦ Project lead for development of virtual training center for transportation safety ◦ Created advertising collateral for publication Education MBA : 2006 University of Phoenix MBA, University of Phoenix,2006 - 3.2 GPA BS : Business Management University of Phoenix BS, Business Management, University of Phoenix - 3.6 GPA Certifications PMP CAS Skills Database, Basis, Inventory, Advertising, Marketing, Training, Document Control, Accountable For, Audit, Change Orders, Documentation, Pmo, Process Improvement, Proposals, Real-time, And Marketing, And Sales, Increase, Product Sales, Public Relations, Sales, Sales Analysis, Sales And, Sales Increase, Sales Reports, Transportation Safety, Virtual Learning, Virtual Training, Budget, Budgets, Contract Negotiation, Databases, Inventory Control, Progress, Sops, Tool Room, Clinical Trials, Finance, Financial Services, Marketing Collateral, Infomaker, New Hires, Oracle, Pcm, Security, Cost Savings Analysis, Pricing, Records Management, Access, Accounting, Audits, Business Intelligence, Cost Accounting, Evms, Excel, Federal Acquisition, Federal Acquisition Regulations, Government Contract, Microsoft Access, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Access, Ms Office, Office 2010, Outlook, Pmp, Powerpoint, Problem Solving, Scheduling, Share Point, Sharepoint, Six Sigma, Six-sigma, Word, Mba, Business Management | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME583149149" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_583149149_1_379616160" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="583149149FNAM1"> </span> <span> </span> <span class="field" id="583149149LNAM1"> BUDGET ANALYST/RESEARCH ADMINISTRATOR</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM583149151" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_HILT583149152" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT583149152"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_583149152_1_379616162" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="583149152SKC11"> ADDITIONAL SKILLS Proficient in Microsoft Office 2010 and 2013 including Excel, PowerPoint, Word, Access, Outlook, SharePoint 2010 and 2013 Business Intelligence Systems Knowledge of Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS) Outstanding verbal and written communication skills Highly analytical, critical thinking and problem solving skills, goal oriented Ability to work in teams, flexible work hours, ability to travel</td> <td class="field twocol_2 charspace" id="583149152SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM583149163" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM583149163"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_583149163_1_379616163" style="
padding-top:0px;
"> <div class="field singlecolumn" id="583149163FRFM1"> <ul> <li> Toyota Research Institute of North America - Employee of the Year</li> <li> Tarrant County College - Dean's List for 3 semesters</li> <li> Outstanding verbal and written communication skills</li> <li> DynCorp International - two SPOT awards for project performance</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR583149153" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR583149153"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_583149153_1_379616164" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="583149153JTIT1"> </span> <span> <span class="jobdates" format="%B %Y" id="583149153JSTD1"> January 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="583149153EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="583149153COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="583149153JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="583149153JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="583149153JDES1" itemprop="description"> ◦ Proficient in development of cost schedules and estimates ◦ Responsible for schedule management and baseline changes ◦ Develop Basis of Estimates (BOE) for all cost types on new work ◦ Accountable for analyzing historical data and applying analytic techniques to forecast overall resources required ◦ Create FAR Compliant Project Estimates for Change Orders for LOGCAP IV in Afghanistan, Kuwait and Udairi Task Orders ◦ Analyze incurred cost data for revised estimates for USG negotiations ◦ Participate in negotiations with USG ◦ Evaluate, prepare and provide responses on RFIs for proposals and estimates ◦ Ability to prepare estimate documentation packages for USG audit/negotiations ◦ Real-time analysis and process improvement of internal document control processes ◦ Implemented and maintained reports for senior leadership ◦ Streamlined creation, modification and publication of administrative policies ◦ Ensure departmental estimate records are complete and FAR compliant ◦ Provide technical guidance to ensure a transfer of knowledge ◦ Streamlined older processes and procedures to reduce full time equivalence (FTEs) v.13 System Administrator (Oracle Database) ◦ Customization of database to fulfill project requirements ◦ Ad hoc reporting using Infomaker 10.5 for various departments ◦ Develop, implemented and maintained PCM user groups and security rights ◦ Developed and implemented training process for new hires and database migration tailored to individual end user groups ◦ Developed report designed to analyze and monitor day to day contractual directions from customer ◦ Validated manufacturer specifications on equipment and materials ◦ Utilized FedLog and WebFLIS for parts research ◦ Performed pricing and cost savings analysis for each part record ◦ Database and records management ◦ Developed and implemented training plan for new employees</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_583149153_2_379616165" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="583149153JTIT2"> Budget Analyst/Research Administrator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="583149153JSTD2"> January 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="583149153EDDT2"> January 2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="583149153COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="583149153JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="583149153JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="583149153JDES2" itemprop="description"> ◦ Active in project contract negotiation as well as management ◦ Managed a $20M annual research budget ◦ Analyzed required labor, material and equipment resources ◦ Ability to prepare estimates for multiple research projects ◦ Developed and maintained annual, capital & strategic long term budgets supporting 3 departments and 12 research teams ◦ Developed SOPs for internal project tracking processes ◦ Tracked status of 200+ research projects from proposal to completion ◦ Streamlined monthly, quarterly and annual progress reports and milestones to Toyota Motor Company through database and secure blackboard system ◦ Created database to produce monthly, quarterly and annual progress and budget reports and transmit directly to TMC through secure blackboard system ◦ Developed databases for tool room inventory control and digital reference library</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_583149153_3_379616166" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="583149153JTIT3"> Consultant</span> <br/> <span> <span class="jobdates" format="%B %Y" id="583149153JSTD3"> January 2005</span> <span> to </span> <span class="jobdates" format="%B %Y" id="583149153EDDT3"> January 2007</span> </span> </span> <span class="paddedline"> <span class="jobline" id="583149153JDES3" itemprop="description"> Marketing & Finance ◦ Contracted to develop curricula for an education provider for participating primary and secondary schools nationwide. ◦ Developed a client tracking database for local architectural firm. ◦ Created and maintained financial software and client records for PM-Group, a financial services provider. ◦ Created marketing collateral for small businesses and independent consultants ◦ Developed marketing and advertising campaign for graphics company. ◦ Provided marketing consultation for a clinical trials research organization.</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_583149153_4_379616167" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="583149153JTIT4"> Public Relations and Marketing Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="583149153JSTD4"> January 2002</span> <span> to </span> <span class="jobdates" format="%B %Y" id="583149153EDDT4"> January 2005</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="583149153COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="583149153JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="583149153JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="583149153JDES4" itemprop="description"> ◦ Compiled sales reports on a monthly, quarterly and annual basis ◦ Designed marketing and sales business systems which resulted in a sales increase of 125% ◦ Designed and administered sales and inventory database for product and sales analysis ◦ Project lead for development of virtual training center for transportation safety ◦ Created advertising collateral for publication</span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC583149154" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC583149154"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_583149154_1_379616168" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="583149154DGRE1" itemprop="name"> MBA</span> <span> : </span> <span class="programline" dependency="STUY" id="583149154STUY1"> </span> <span class="jobdates" id="583149154GRYR1"> 2006</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="583149154SCHO1" itemprop="name"> University of Phoenix</span> <span class="joblocation jobcity" id="583149154SCIT1"> </span> <span class="joblocation jobstate" id="583149154SSTA1"> </span> <span class="joblocation jobstate" id="583149154SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="583149154FRFM1"> MBA, University of Phoenix,2006 - 3.2 GPA</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_583149154_2_379616169" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="583149154DGRE2" itemprop="name"> BS</span> <span> : </span> <span class="programline" dependency="STUY" id="583149154STUY2"> Business Management</span> <span class="jobdates" id="583149154GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="583149154SCHO2" itemprop="name"> University of Phoenix</span> <span class="joblocation jobcity" id="583149154SCIT2"> </span> <span class="joblocation jobstate" id="583149154SSTA2"> </span> <span class="joblocation jobstate" id="583149154SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="583149154FRFM2"> BS, Business Management, University of Phoenix - 3.6 GPA</span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT583149181" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_CERT583149181"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_583149181_1_379616171" style="
padding-top:0px;
"> <div class="field singlecolumn" id="583149181FRFM1"> PMP CAS</div> </div> </div> <div class="section" id="SECTION_AFIL583149155" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_SKLL583149182" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL583149182"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_583149182_1_379616172" style="
padding-top:0px;
"> <div class="field singlecolumn" id="583149182FRFM1"> Database, Basis, Inventory, Advertising, Marketing, Training, Document Control, Accountable For, Audit, Change Orders, Documentation, Pmo, Process Improvement, Proposals, Real-time, And Marketing, And Sales, Increase, Product Sales, Public Relations, Sales, Sales Analysis, Sales And, Sales Increase, Sales Reports, Transportation Safety, Virtual Learning, Virtual Training, Budget, Budgets, Contract Negotiation, Databases, Inventory Control, Progress, Sops, Tool Room, Clinical Trials, Finance, Financial Services, Marketing Collateral, Infomaker, New Hires, Oracle, Pcm, Security, Cost Savings Analysis, Pricing, Records Management, Access, Accounting, Audits, Business Intelligence, Cost Accounting, Evms, Excel, Federal Acquisition, Federal Acquisition Regulations, Government Contract, Microsoft Access, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Access, Ms Office, Office 2010, Outlook, Pmp, Powerpoint, Problem Solving, Scheduling, Share Point, Sharepoint, Six Sigma, Six-sigma, Word, Mba, Business Management</div> </div> </div> </div> | PUBLIC-RELATIONS |
22,861,181 | GENERAL MANAGER Professional Summary Manager with seven years of experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for Directors, staff, clients, and vendors to ensure proper lines of communication. Maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality. Excellent Customer Service, Accounting & Basic Book-keeping, Processing Payroll, Client relations experience. Analytical & detail oriented with a proven record for producing quality work in strict timelines. Exercise Independent judgment , decision making abilities, and a high level of confidentiality. Manage a diversity of routine functions in a hospitality environment. Skills Work History GENERAL MANAGER , 11/2009 to Current Company Name – City , State -Responsibilities: Reviewing correspondence & writing responses; Assisting the Director of the institute; Manage and plan special events and conferences; Train & Supervise other staff; Oversee the purchases & maintain office supplies & equipments; Schedule appointments; Assisting in the Recruitment process, Taking care of marketing the institute so that we get good no. of admissions every year. Maintaining appropriate records of student's progress and development ; Making the schedules for the staff members; Checking the log-books of the teachers from time to time and giving appropriate feedbacks. Responding to walk-in inquiries and inquiries over the phone. Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines. Liaison between all impacted departments to ensure proper communications and reporting practices. Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings. Organize the details of special events, travel arrangements, corporate agendas and itineraries. Oversaw daily office operations for staff of [Number] employees. AN ADMINISTRATIVE ASSISTANT & PUBLIC RELATIONS OFFICER , 11/2003 to 08/2009 Company Name – State Teaching : To teach the Multi-lingual specialists English Grammar and teach them techniques to avoid errors in writing English; marking work and giving appropriate feedbacks; researching new topic areas and maintaining up-to-date subject knowledge. Editing : Proofread every file for English grammar, sentence structure, punctuation and general content before the files are uploaded and sent to USA head office. Continuing Education: Conduct seminar classroom education; conduct exercises in grammar, punctuation and sentence structure. Feature American cultural notes. Provided Administrative Assistant to the General Manager. Organize the details of special events, travel arrangements, corporate agendas and itineraries. ACHIEVEMENT : Was promoted to their sister concern company as the Center-Manager, Aakash Institute, Guwahati by the Directors after a year's time due to my hard-work and dedication. Maintaining records and organizing files. Responding to reviews & correspondence. Drafting and Correspondence. Preparing presentation in Power-point. Assisting the managing Directors. Basic accounts and Administration. Plan Meeting and Events. Make Travel arrangements for the Director. Responding to multi-line phone systems & directing them to appropriate Departments. Company Name CENTER-MANAGER , 10/2003 to 09/2008 Company Name – City , State Oversaw daily office operations for employees. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Created company's first employee manual including training and development. Liaised with vendors to order and maintain inventory of office supplies. Planned and executed all aspects of office headquarter move. Managed executive calendar and coordinated weekly project team meetings. Prepared program operating budgets, budget reports and other financial performance reports. Education Bachelors degree : Law , 1 2000 MASTERS IN ENGLISH LITERATURE FROM GAUHATI UNIVERSITY - Law Skills accounting, accounts payable, Accounts Receivable, Administrative Assistant, administrative support, Photoshop, Basic, Billing, conferences, content, directing, Drafting, Editing, ENGLISH, special events, Filing, General Manager, HINDI, inventory, LANGUAGES, letters, notes, Director, managing, marketing, Meetings, Excel, office, Outlook Express, PowerPoint, Power-point, Microsoft Word, works, Internet research, organizing, payroll, phone systems, presentations, progress, Recruitment, reporting, researching, Teaching, phone, Travel arrangements | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME505040055" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_505040055_1_329729165"> <div class="name" itemprop="name"> <span class="field" id="505040055FNAM1"> </span> <span> </span> <span class="field" id="505040055LNAM1"> GENERAL MANAGER</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM505040065" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM505040065"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_505040065_1_329729173"> <div class="field singlecolumn" id="505040065FRFM1"> Manager with seven years of experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for Directors, staff, clients, and vendors to ensure proper lines of communication. Maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality. Excellent Customer Service, Accounting & Basic Book-keeping, Processing Payroll, Client relations experience. Analytical & detail oriented with a proven record for producing quality work in strict timelines. Exercise Independent judgment , decision making abilities, and a high level of confidentiality. Manage a diversity of routine functions in a hospitality environment. </div> </div> </div> <div class="section" id="SECTION_HILT505040428" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT505040428"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_505040428_1"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="505040428SKC11"> </td> <td class="field twocol_2" id="505040428SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR505040063" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR505040063"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_505040063_1_329729167" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="505040063JTIT1"> GENERAL MANAGER</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="505040063JSTD1"> 11/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="505040063EDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="505040063COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="505040063JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="505040063JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="505040063JDES1" itemprop="description"> <ul> <p> </p> <p> </p> <li> -Responsibilities: Reviewing correspondence & writing responses; Assisting the Director of the institute; Manage and plan special events and conferences; Train & Supervise other staff; Oversee the purchases & maintain office supplies & equipments; Schedule appointments; Assisting in the Recruitment process, Taking care of marketing the institute so that we get good no.</li> <li> of admissions every year.</li> <li> Maintaining appropriate records of student's progress and development ; Making the schedules for the staff members; Checking the log-books of the teachers from time to time and giving appropriate feedbacks.</li> <li> Responding to walk-in inquiries and inquiries over the phone.</li> <li> Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines.</li> <li> Liaison between all impacted departments to ensure proper communications and reporting practices.</li> <li> Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings.</li> <li> Organize the details of special events, travel arrangements, corporate agendas and itineraries.</li> <li> Oversaw daily office operations for staff of <font color="#0000ff"> [Number]</font> employees.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_505040063_2_329729170" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="505040063JTIT2"> AN ADMINISTRATIVE ASSISTANT & PUBLIC RELATIONS OFFICER</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="505040063JSTD2"> 11/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="505040063EDDT2"> 08/2009</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="505040063COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="505040063JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="505040063JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="505040063JDES2" itemprop="description"> <ul> <li> Teaching : To teach the Multi-lingual specialists English Grammar and teach them techniques to avoid errors in writing English; marking work and giving appropriate feedbacks; researching new topic areas and maintaining up-to-date subject knowledge.</li> <li> Editing : Proofread every file for English grammar, sentence structure, punctuation and general content before the files are uploaded and sent to USA head office.</li> <li> Continuing Education: Conduct seminar classroom education; conduct exercises in grammar, punctuation and sentence structure.</li> <li> Feature American cultural notes.</li> <li> Provided Administrative Assistant to the General Manager.</li> <li> Organize the details of special events, travel arrangements, corporate agendas and itineraries.</li> <li> ACHIEVEMENT : Was promoted to their sister concern company as the Center-Manager, Aakash Institute, Guwahati by the Directors after a year's time due to my hard-work and dedication.</li> <li> Maintaining records and organizing files.</li> <li> Responding to reviews & correspondence.</li> <li> Drafting and Correspondence.</li> <li> Preparing presentation in Power-point.</li> <li> Assisting the managing Directors.</li> <li> Basic accounts and Administration.</li> <li> Plan Meeting and Events.</li> <li> Make Travel arrangements for the Director.</li> <li> Responding to multi-line phone systems & directing them to appropriate Departments.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_505040063_3_329729168" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="505040063COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="505040063JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="505040063JSTA3" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="505040063JDES3" itemprop="description"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_505040063_4_329735897" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="505040063JTIT4"> CENTER-MANAGER</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="505040063JSTD4"> 10/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="505040063EDDT4"> 09/2008</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="505040063COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="505040063JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="505040063JSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="505040063JDES4" itemprop="description"> <ul> <li> Oversaw daily office operations for employees.</li> <li> Composed and drafted all outgoing correspondence and reports for managers.</li> <li> Oversaw inventory and office supply purchases.</li> <li> Created company's first employee manual including training and development.</li> <li> Liaised with vendors to order and maintain inventory of office supplies.</li> <li> Planned and executed all aspects of office headquarter move.</li> <li> Managed executive calendar and coordinated weekly project team meetings.</li> <li> Prepared program operating budgets, budget reports and other financial performance reports.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC505040064" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC505040064"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_505040064_1_329729172" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="505040064DGRE1" itemprop="name"> Bachelors degree</span> <span> : </span> <span class="programline" id="505040064STUY1"> Law</span> <span> , </span> <span class="jobdates" id="505040064GRYR1"> 1 2000</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="505040064SCHO1" itemprop="name"> MASTERS IN ENGLISH LITERATURE FROM GAUHATI UNIVERSITY</span> <span> - </span> <span class="joblocation jobcity" id="505040064SCIT1"> </span> <span class="joblocation jobstate" id="505040064SSTA1"> </span> <br/> </span> <span class="field" id="505040064FRFM1"> Law</span> </div> </div> </div> <div class="section" id="SECTION_SKLL505040067" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL505040067"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_505040067_1_329729175"> <div class="field singlecolumn" id="505040067FRFM1"> accounting, accounts payable, Accounts Receivable, Administrative Assistant, administrative support, Photoshop, Basic, Billing, conferences, content, directing, Drafting, Editing, ENGLISH, special events, Filing, General Manager, HINDI, inventory, LANGUAGES, letters, notes, Director, managing, marketing, Meetings, Excel, office, Outlook Express, PowerPoint, Power-point, Microsoft Word, works, Internet research, organizing, payroll, phone systems, presentations, progress, Recruitment, reporting, researching, Teaching, phone, Travel arrangements</div> </div> </div> </div> | PUBLIC-RELATIONS |
45,462,344 | RETAIL SALES CONSULTANT Summary Join a Company that allows me to add my knowledge, values and professional experience to its staff in order to serve its customers while meeting and surpassing Company expectations and engaging in tasks that promote challenge, accountability and both personal and collective improvement. Willing to relocate. Highlights Word, Internet, Windows, Power Point, Microsoft Office, and PhotoShop.- PC and Mac platforms. Experience 08/2014 Retail Sales Consultant Company Name - City , State 01/2011 to 01/2014 Communications, Public Relations & CSR Manager Company Name - City , State Media, Community and strategic Public Relations.- Corporate Social Responsibility. Artist Management. Coordination and production of events.- Social Media accounts creation and management. Photography and video production for Social Media channels Managed crisis communications. Established effective working relationships with clients, government officials and media representatives. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Press conferences, media tours, in-stores, and special events. 01/2011 to 01/2012 Communications, Public Relations & Development Manager Company Name - City , State Host of television program 'Del Campo a la Mesa'. Production assistant. Established effective working relationships with clients and media representatives. In charge of sponsorship and establishing commercial alliances. 01/2008 to 01/2011 Communications, Public Relations & CSR Manager Company Name - City , State In charge of all internal and external communications. Company spokesperson and ambassador. Responsible for all forms of Media, Community and Government Relations. Coordination and production of events. Responsible of developing and establishing strategic alliances with groups and agencies including the Office of the First Lady, the Puerto Rico Chamber of Commerce, Women's Advocate, the Puerto Rico Police Department, Family Department, the Ponce Museum of Art, and the Puerto Rico Museum of Art. Responsible of all Corporate Social Responsibility public initiatives. Responsible of establishing alliances with community-based and non-profit groups, including United Way, American Cancer Society, the American Red Cross, Boys & Girls Clubs, Habitat for Humanity, Deaf Community, and Fundación Comunitaria, among others. In charge of store opening ceremonies and protocol. Launching of new products and services. Press conferences, media tours, in-stores, and special events. Development of strategies to promote traffic and increase sales. Responsible of obtaining more than $800,000 in solid publicity every year. Media training for employees and store managers. Local development and launch of corporate programs, including: Recycling of Electronics, Employee Business Networks ['Best Buy Pride' and 'Women's Leadership Forum'], and the '@15' youth program. 07/2005 to 07/2008 Media Relations Manager Company Name - City , State Concept and implementation of brand image building and strengthening strategies to enhance and build corporate executives image and brand image. Development and implementation of both internal and external communications for the Walmart, Walmart Supercenter, Sam's Club and Amigo Supermarkets retail chains. Responsible of obtaining more than $700,000 per year in positive, solid publicity. Writing of press releases and official statements. Corporate news supplements, targeted newsletters, and brochures for both internal and external audiences. Worked closely with the Walmart Foundation (charities and community empowerment). Writing of key messages and communications strategies for crisis prevention (internal and external). Coordination and production of events. Publicity efforts for the launching of new products and services. In charge of identifying success stories, press conferences, media tours and special events as well. Helped launch Walmart's Sustainability Program, including the creation of alliances within both public and private sectors. The Communications Plan supporting the program led Walmart to receive the Zenit Environmental Award, granted by the Puerto Rico Chamber of Commerce. Launching of the $4 Prescriptions pharmacy program. Developing of key messages and delivery of official statements to the media. Helped on the coordination of the annual emblematic benefit events 'Fiesta de la Vid' and the 'Amigo 10K Race.' Launch and supervision of a reforestation program to give away more than 100,000 trees. The program surpassed expectations establishing a strong alliance between the Company and the government's Natural and Environmental Resources Department. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Established effective working relationships with clients, government officials and media representatives. Developed and managed Walmart Puerto Rico's first employee communications system to distribute company news and critical information. 01/2002 to 07/2005 Business News Reporter Company Name - City , State Coverage of the Retail, Sales, Marketing, and Manufacturing industries. Also writing of Politics, Community, and Human Interest articles and reports. 01/2000 to 01/2002 Business reporter / Supplements writer Company Name - City , State Full coverage of the Advertising, Marketing, Media, and Public Relations industries. Also in charge of Business People Profiles, special reports and front-page stories. 01/1997 to 01/2000 Editor/Writer Company Name - City , State Education 1996 Bachelor of Arts : Communications University of Puerto Rico - City , State 1990 High School Diploma : General Studies Ramón Power y Giralt - City , State Languages Bilingual (Spanish and English). Skills Writer; Editor; Public Relations and Media Relations; Photography and graphic arts; Event coordination; Journalist; Researcher; Analyst; Business strategist; Singer, songwriter & musician. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME648041032" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_648041032_1_421702210" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="648041032FNAM1"> </span> <span> </span> <span class="field" id="648041032LNAM1"> RETAIL SALES CONSULTANT</span> </div> </div> </div> <div class="section" id="SECTION_SUMM648041034" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM648041034"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_648041034_1_421702224" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="648041034FRFM1"> <p align="LEFT"> Join a Company that allows me to add my knowledge, values and professional experience to its staff in order to serve its customers while meeting and surpassing Company expectations and engaging in tasks that promote challenge, accountability and both personal and collective improvement. Willing to relocate.</p> </div> </div> </div> <div class="section" id="SECTION_HILT648041035" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT648041035"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_648041035_1_421702227" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="648041035SKC11"> Word, Internet, Windows, Power Point, Microsoft Office, and PhotoShop.- PC and Mac platforms.</td> <td class="field twocol_2" id="648041035SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR648041036" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR648041036"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_648041036_1_421702212" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="648041036JSTD1"> 08/2014</span> <span class="jobdates" format="%m/%Y" id="648041036EDDT1"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="648041036JTIT1"> Retail Sales Consultant</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="648041036COMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="648041036JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="648041036JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="648041036JDES1" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_648041036_2_421702213" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="648041036JSTD2"> 01/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="648041036EDDT2"> 01/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="648041036JTIT2"> Communications, Public Relations & CSR Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="648041036COMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="648041036JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="648041036JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="648041036JDES2" itemprop="description"> <ul> <li> Media, Community and strategic Public Relations.- Corporate Social Responsibility.</li> <li> Artist Management.</li> <li> Coordination and production of events.- Social Media accounts creation and management.</li> <li> Photography and video production for Social Media channels</li> <li> Managed crisis communications.</li> <li> Established effective working relationships with clients, government officials and media representatives.</li> <li> Planned and publicized events, including negotiating vendor contracts and designing promotional materials.</li> <li> Press conferences, media tours, in-stores, and special events.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_648041036_3_421702214" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="648041036JSTD3"> 01/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="648041036EDDT3"> 01/2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="648041036JTIT3"> Communications, Public Relations & Development Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="648041036COMP3" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="648041036JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="648041036JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="648041036JDES3" itemprop="description"> <ul> <li> Host of television program 'Del Campo a la Mesa'.</li> <li> Production assistant.</li> <li> Established effective working relationships with clients and media representatives.</li> <li> In charge of sponsorship and establishing commercial alliances.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_648041036_4_421702215" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="648041036JSTD4"> 01/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="648041036EDDT4"> 01/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="648041036JTIT4"> Communications, Public Relations & CSR Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="648041036COMP4" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="648041036JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="648041036JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="648041036JDES4" itemprop="description"> <ul> <li> In charge of all internal and external communications.</li> <li> Company spokesperson and ambassador.</li> <li> Responsible for all forms of Media, Community and Government Relations.</li> <li> Coordination and production of events.</li> <li> Responsible of developing and establishing strategic alliances with groups and agencies including the Office of the First Lady, the Puerto Rico Chamber of Commerce, Women's Advocate, the Puerto Rico Police Department, Family Department, the Ponce Museum of Art, and the Puerto Rico Museum of Art.</li> <li> Responsible of all Corporate Social Responsibility public initiatives.</li> <li> Responsible of establishing alliances with community-based and non-profit groups, including United Way, American Cancer Society, the American Red Cross, Boys & Girls Clubs, Habitat for Humanity, Deaf Community, and Fundación Comunitaria, among others.</li> <li> In charge of store opening ceremonies and protocol.</li> <li> Launching of new products and services.</li> <li> Press conferences, media tours, in-stores, and special events.</li> <li> Development of strategies to promote traffic and increase sales.</li> <li> Responsible of obtaining more than $800,000 in solid publicity every year.</li> <li> Media training for employees and store managers.</li> <li> Local development and launch of corporate programs, including: Recycling of Electronics, Employee Business Networks ['Best Buy Pride' and 'Women's Leadership Forum'], and the '@15' youth program.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_648041036_5_421702216" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="648041036JSTD5"> 07/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="648041036EDDT5"> 07/2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="648041036JTIT5"> Media Relations Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="648041036COMP5" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="648041036JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="648041036JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="648041036JDES5" itemprop="description"> <ul> <li> Concept and implementation of brand image building and strengthening strategies to enhance and build corporate executives image and brand image.</li> <li> Development and implementation of both internal and external communications for the Walmart, Walmart Supercenter, Sam's Club and Amigo Supermarkets retail chains.</li> <li> Responsible of obtaining more than $700,000 per year in positive, solid publicity.</li> <li> Writing of press releases and official statements.</li> <li> Corporate news supplements, targeted newsletters, and brochures for both internal and external audiences.</li> <li> Worked closely with the Walmart Foundation (charities and community empowerment).</li> <li> Writing of key messages and communications strategies for crisis prevention (internal and external).</li> <li> Coordination and production of events.</li> <li> Publicity efforts for the launching of new products and services.</li> <li> In charge of identifying success stories, press conferences, media tours and special events as well.</li> <li> Helped launch Walmart's Sustainability Program, including the creation of alliances within both public and private sectors.</li> <li> The Communications Plan supporting the program led Walmart to receive the Zenit Environmental Award, granted by the Puerto Rico Chamber of Commerce.</li> <li> Launching of the $4 Prescriptions pharmacy program.</li> <li> Developing of key messages and delivery of official statements to the media.</li> <li> Helped on the coordination of the annual emblematic benefit events 'Fiesta de la Vid' and the 'Amigo 10K Race.'</li> <li> Launch and supervision of a reforestation program to give away more than 100,000 trees.</li> <li> The program surpassed expectations establishing a strong alliance between the Company and the government's Natural and Environmental Resources Department.</li> <li> Developed a brand identity, including a distinctive graphic style and tone, for all company communications.</li> <li> Established effective working relationships with clients, government officials and media representatives.</li> <li> Developed and managed Walmart Puerto Rico's first employee communications system to distribute company news and critical information.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_648041036_6_421702217" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="648041036JSTD6"> 01/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="648041036EDDT6"> 07/2005</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="648041036JTIT6"> Business News Reporter</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="648041036COMP6" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="648041036JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="648041036JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="648041036JDES6" itemprop="description"> <ul> <li> Coverage of the Retail, Sales, Marketing, and Manufacturing industries.</li> <li> Also writing of Politics, Community, and Human Interest articles and reports.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_648041036_7_421702218" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="648041036JSTD7"> 01/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="648041036EDDT7"> 01/2002</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="648041036JTIT7"> Business reporter / Supplements writer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="648041036COMP7" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="648041036JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="648041036JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="648041036JDES7" itemprop="description"> <ul> <li> Full coverage of the Advertising, Marketing, Media, and Public Relations industries.</li> <li> Also in charge of Business People Profiles, special reports and front-page stories.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_648041036_8_421702220" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="648041036JSTD8"> 01/1997</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="648041036EDDT8"> 01/2000</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="648041036JTIT8"> Editor/Writer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="648041036COMP8" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="648041036JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="648041036JSTA8" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="648041036JDES8" itemprop="description"> <br/> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC648041037" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC648041037"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_648041037_1_421716696" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="648041037GRYR1"> 1996</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="648041037DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="648041037STUY1"> Communications</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="648041037SCHO1" itemprop="name"> University of Puerto Rico</span> <span class="statesWrapper"> - </span> <span class="joblocation jobcity" id="648041037SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="648041037SSTA1"> State</span> <span class="joblocation jobstate" id="648041037SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="648041037FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_648041037_2_421716943" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="648041037GRYR2"> 1990</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="648041037DGRE2" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" id="648041037STUY2"> General Studies</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="648041037SCHO2" itemprop="name"> Ramón Power y Giralt</span> <span class="statesWrapper"> - </span> <span class="joblocation jobcity" id="648041037SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="648041037SSTA2"> State</span> <span class="joblocation jobstate" id="648041037SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="648041037FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_LANG648041040" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG648041040"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_648041040_1_421702226" style="padding-top:0px;"> <div class="field singlecolumn" id="648041040FRFM1"> Bilingual (Spanish and English).</div> </div> </div> <div class="section" id="SECTION_SKLL648041041" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL648041041"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_648041041_1_421702228" style="padding-top:0px;"> <div class="field singlecolumn" id="648041041FRFM1"> <p align="LEFT"> Writer; Editor; Public Relations and Media Relations; Photography and graphic arts; Event coordination; Journalist; Researcher; Analyst; Business strategist; Singer, songwriter & musician.</p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
24,677,466 | SOCIAL MEDIA & COMMUNICATIONS MANAGER Education Master of Business Administration : Business 2014 University of Maryland University College City , State Bachelor of Science : Journalism & Mass Communication (Public Relations) 2007 North Carolina Agricultural & Technical State University City , State Summary Dedicated, creative, and highly-motivated communications & marketing professional with exceptional interpersonal skills and over seven years experience in the field. Adapts well to different environments and has the ability to learn new systems, quickly. Areas of expertise include Web and print content development and editing, social media content development and monitoring, brand management, and project management, among other skills. Experience Social Media & Communications Manager 07/2011 to Current Company Name City , State Works with chief strategist, as well as on-site managers, to assess communications needs of non-profit organizations Formulates communications plans and social media strategies tailored to client needs Oversees the implementation of communications plans and social media strategies for local non-profit organizations Attends local client events and works with on-site client managers, as well as content development managers, to do live social media posting from client, Agitate Media, and parent company (MAM Squared,LLC) accounts Evaluates campaign results Community Outreach & Involvement Manager (Technical Community Manager) 09/2012 to 01/2015 Company Name City , State Wrote and edited content for company e-newsletters Developed and edited marketing/promotional material and presentation content for special projects and events Updated company website with relevant material using the Kentico content management system Managed social media campaigns to promote engagement amongst 43 technical groups on Facebook, LinkedIn, YouTube, and Twitter Worked collaboratively with IT and Web Department Directors to implement complex website changes and revisions Generated and analyzed monthly engagement data to recommend and implement necessary tactical revisions Served as liaison between membership and high level executive leaders Developed and managed strategic plans to increase engagement & membership within 43 scientific technical groups Managed logistics for special events and activities Managed budget and allocation of funding for special events and activities Marketing Coordinator 10/2008 to 09/2012 Company Name City , State Designed, laid out, wrote, and edited all messaging for company marketing material Managed, maintained, and updated all content on company website Implemented company website redesign, twice Assisted Web vendors with SEO strategy implementation Drove and monitored Web traffic using Google Analytics reports Managed social media efforts on Facebook and Twitter Developed fliers for events and programs Managed, wrote, and edited monthly newsletters for staff, consumers, and board members Worked with Community Outreach Department in providing media support Assisted with the development and execution of communications and marketing plans Organized, publicized, and coordinated staff presence at various internal and external events Youth Department Assistant 01/2008 to 10/2008 Company Name City , State Wrote Web newsletter for an audience of more than 16,000 people, bi-weekly Contributed and implemented creative ideas to revamp Web newsletter Contributed articles to the Homefront Magazine printed publication Edited Homefront Magazine adhering to AP Style rules Processed payroll for nationwide camp staff Updated Web content for nationwide camp website and company intranet using Dreamweaver Responded to nationwide staff and general inquiries in a professional manner, daily Reviewed, analyzed, and evaluated camp financial assistance applications and awarded funds appropriately Monitored "Planet D" social media message board for children with Type 1 diabetes, daily Program Coordinator Intern 05/2007 to 08/2007 Company Name City , State Managed all aspects of program; ranging from public relations to budget development, and implementation Created compelling marketing material to advertise program events Developed and implemented program schedule, curriculum, and related events for teens ages 14-17 years old Coordinated and supervised all program functions and special activities; scheduled speakers, tours, structured activities, and project work Constructed annual summary and annual report for the Human Relations Department Public Relations Intern 01/2007 to 05/2007 Company Name City , State Served as a liaison with local press as YMCA representative at local events Ensured press knew where to set-up at local YMCA events Ensured press had all background information and material needed on YMCA at relevant local events Assisted the Financial Development Department with the development of "The Mayor's Challenge" campaign, an initiative to fight obesity in Guilford County Continual management of media relations for "The Mayor's Challenge" campaign, including PSA development and radio script writing Performed copy editing on local YMCA website Created fliers for various events Public Relations Intern 01/2005 to 05/2005 Company Name City , State Developed feature stories for Athletic Department's website Regularly updated content on Athletic Department's website Interviewed sports coaches and various sports team members for newsletter content Wrote press releases, weekly Technical Skills Adobe Creative Suite, Dreamweaver, FrontPage, Microsoft Office, Microsoft Outlook, Oracle Procurement, Joomla Content Management System, Kentico Content Management System | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME493214153" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_493214153_1_321688829" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field" id="493214153FNAM1"> </span> <span> </span> <span class="field lName" id="493214153LNAM1"> SOCIAL MEDIA & COMMUNICATIONS MANAGER</span> </div> </div> </div> <div class="section" id="SECTION_EDUC493214158" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC493214158"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_493214158_1_321688838" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="493214158DGRE1" itemprop="name"> Master of Business Administration</span> <span> : </span> <span class="programline" id="493214158STUY1"> Business</span> <span class="datesWrapper"> <span class="jobdates" id="493214158GRYR1"> 2014</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="493214158SCHO1" itemprop="name"> University of Maryland University College</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="493214158SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="493214158SSTA1"> State</span> <span class="joblocation eduCountry" id="493214158SCNT1"> </span> </span> </span> <span class="paddedline"> <span class="field" id="493214158FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_493214158_2_321688840" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="493214158DGRE2" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="493214158STUY2"> Journalism & Mass Communication (Public Relations)</span> <span class="datesWrapper"> <span class="jobdates" id="493214158GRYR2"> 2007</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="493214158SCHO2" itemprop="name"> North Carolina Agricultural & Technical State University</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="493214158SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="493214158SSTA2"> State</span> <span class="joblocation eduCountry" id="493214158SCNT2"> </span> </span> </span> <span class="paddedline"> <span class="field" id="493214158FRFM2"> <br/> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SUMM493214155" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM493214155"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_493214155_1_321688841" style="
padding-top:0px;
"> <div class="field singlecolumn" id="493214155FRFM1"> <p align="LEFT"> Dedicated, creative, and highly-motivated communications & marketing professional with exceptional interpersonal skills and over seven years experience in the field. Adapts well to different environments and has the ability to learn new systems, quickly. Areas of expertise include Web and print content development and editing, social media content development and monitoring, brand management, and project management, among other skills.</p> </div> </div> </div> <div class="section" id="SECTION_EXPR493214157" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR493214157"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_493214157_1_321688832" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="493214157JTIT1"> Social Media & Communications Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="493214157JSTD1"> 07/2011</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="493214157EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="493214157COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="493214157JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="493214157JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="493214157JDES1" itemprop="description"> <ul> <li> Works with chief strategist, as well as on-site managers, to assess communications needs of non-profit organizations</li> <li> Formulates communications plans and social media strategies tailored to client needs</li> <li> Oversees the implementation of communications plans and social media strategies for local non-profit organizations</li> <li> Attends local client events and works with on-site client managers, as well as content development managers, to do live social media posting from client, Agitate Media, and parent company (MAM Squared,LLC) accounts</li> <li> Evaluates campaign results</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_493214157_2_321688831" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="493214157JTIT2"> Community Outreach & Involvement Manager (Technical Community Manager)</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="493214157JSTD2"> 09/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="493214157EDDT2"> 01/2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="493214157COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="493214157JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="493214157JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="493214157JDES2" itemprop="description"> <ul> <li> Wrote and edited content for company e-newsletters </li> <li> Developed and edited marketing/promotional material and presentation content for special projects and events </li> <li> Updated company website with relevant material using the Kentico content management system </li> <li> Managed social media campaigns to promote engagement amongst 43 technical groups on Facebook, LinkedIn, YouTube, and Twitter</li> <li> Worked collaboratively with IT and Web Department Directors to implement complex website changes and revisions</li> <li> Generated and analyzed monthly engagement data to recommend and implement necessary tactical revisions </li> <li> Served as liaison between membership and high level executive leaders </li> <li> Developed and managed strategic plans to increase engagement & membership within 43 scientific technical groups </li> <li> Managed logistics for special events and activities </li> <li> Managed budget and allocation of funding for special events and activities </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_493214157_3_351598848" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="493214157JTIT3"> Marketing Coordinator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="493214157JSTD3"> 10/2008</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="493214157EDDT3"> 09/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="493214157COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="493214157JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="493214157JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="493214157JDES3" itemprop="description"> <ul> <li> Designed, laid out, wrote, and edited all messaging for company marketing material</li> <li> Managed, maintained, and updated all content on company website</li> <li> Implemented company website redesign, twice</li> <li> Assisted Web vendors with SEO strategy implementation</li> <li> Drove and monitored Web traffic using Google Analytics reports</li> <li> Managed social media efforts on Facebook and Twitter</li> <li> Developed fliers for events and programs</li> <li> Managed, wrote, and edited monthly newsletters for staff, consumers, and board members</li> <li> Worked with Community Outreach Department in providing media support</li> <li> Assisted with the development and execution of communications and marketing plans</li> <li> Organized, publicized, and coordinated staff presence at various internal and external events </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_493214157_4_321688834" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="493214157JTIT4"> Youth Department Assistant</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="493214157JSTD4"> 01/2008</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="493214157EDDT4"> 10/2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="493214157COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="493214157JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="493214157JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="493214157JDES4" itemprop="description"> <ul> <li> Wrote Web newsletter for an audience of more than 16,000 people, bi-weekly </li> <li> Contributed and implemented creative ideas to revamp Web newsletter </li> <li> Contributed articles to the Homefront Magazine printed publication </li> <li> Edited Homefront Magazine adhering to AP Style rules </li> <li> Processed payroll for nationwide camp staff </li> <li> Updated Web content for nationwide camp website and company intranet using Dreamweaver </li> <li> Responded to nationwide staff and general inquiries in a professional manner, daily </li> <li> Reviewed, analyzed, and evaluated camp financial assistance applications and awarded funds appropriately </li> <li> Monitored "Planet D" social media message board for children with Type 1 diabetes, daily</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_493214157_5_321688835" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="493214157JTIT5"> Program Coordinator Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="493214157JSTD5"> 05/2007</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="493214157EDDT5"> 08/2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="493214157COMP5" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="493214157JCIT5" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="493214157JSTA5" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="493214157JDES5" itemprop="description"> <ul> <li> Managed all aspects of program; ranging from public relations to budget development, and implementation</li> <li> Created compelling marketing material to advertise program events</li> <li> Developed and implemented program schedule, curriculum, and related events for teens ages 14-17 years old</li> <li> Coordinated and supervised all program functions and special activities; scheduled speakers, tours, structured activities, and project work</li> <li> Constructed annual summary and annual report for the Human Relations Department</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_493214157_6_321688836" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="493214157JTIT6"> Public Relations Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="493214157JSTD6"> 01/2007</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="493214157EDDT6"> 05/2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="493214157COMP6" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="493214157JCIT6" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="493214157JSTA6" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="493214157JDES6" itemprop="description"> <ul> <li> Served as a liaison with local press as YMCA representative at local events </li> <li> Ensured press knew where to set-up at local YMCA events</li> <li> Ensured press had all background information and material needed on YMCA at relevant local events </li> <li> Assisted the Financial Development Department with the development of "The Mayor's Challenge" campaign, an initiative to fight obesity in Guilford County </li> <li> Continual management of media relations for "The Mayor's Challenge" campaign, including PSA development and radio script writing </li> <li> Performed copy editing on local YMCA website </li> <li> Created fliers for various events</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_493214157_7_321688837" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="493214157JTIT7"> Public Relations Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="493214157JSTD7"> 01/2005</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="493214157EDDT7"> 05/2005</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="493214157COMP7" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="493214157JCIT7" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="493214157JSTA7" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="493214157JDES7" itemprop="description"> <ul> <li> Developed feature stories for Athletic Department's website</li> <li> Regularly updated content on Athletic Department's website</li> <li> Interviewed sports coaches and various sports team members for newsletter content</li> <li> Wrote press releases, weekly</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL493214166" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL493214166"> Technical Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_493214166_1_321688843" style="
padding-top:0px;
"> <div class="field singlecolumn" id="493214166FRFM1"> <p align="LEFT"> Adobe Creative Suite, Dreamweaver, FrontPage, Microsoft Office, Microsoft Outlook, Oracle Procurement, Joomla Content Management System, Kentico Content Management System</p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
23,602,130 | MARKETING AND SPECIAL EVENTS COORDINATOR Summary Detail oriented, organized and personable Event Coordinator relocating from the West Coast. In depth understanding of the value of planning and confirming details of events to ensure success. Brings over 6 years of experience and lessons learned to ensure all elements of an event come together smoothly. Core Qualifications Vendor and subcontractor negotiations/relations Combination of big picture thinking and attention to detail Relationship building Prioritization Clear communications with all parties Time line of required actions for successful event Skills Desktop Publishing Software: Microsoft Office Suite Tech savvy and able to learn new software quickly and efficiently Experience 01/2010 to Current Marketing and Special Events Coordinator Company Name － City , State Plan and manage weekend seminars, social retreats, fundraisers and gala dinners from concept to completion. Design all marketing materials, brochures and fliers for conferences and events. Developed marketing strategy based on knowledge of establishment objectives and market characteristics. Maintain and update company website on a daily basis. 08/2009 to 12/2009 Special Events and Public Relations Intern Company Name － City , State Worked on media planning and corporate budget management. Created and maintained the company's calendar of events. Communicated with many vendors and publications on PR events Assisted in planning retail and wholesale events nationwide. 05/2009 to 08/2009 Bronx and Central Park Zoo Special Events Intern Company Name － City , State Shadowed Special Event Coordinator on multiple special events such as the Annual Gala and Corporate Outings. Assisted event sales manager in walk-throughs and day-of-event logistics. 11/2007 to 02/2008 Public Relations Intern Company Name － City , State Expanded website traffic through implementation of public relations support. Contacted potential clients through internet blogging. Represented and promoted the company to potential clients at media related event. 09/2006 to 06/2009 Assistant Manager Company Name － City , State Pitched creative and original ideas to clients on a regular basis for potential events. Met customers needs in a fast paced environment to maintain positive client relationship. Designed and built samples for events and arrangements for sale. Education 2009 BBA : Fashion Marketing and Special Events LIM College － City , State GPA: 3.74 Magna Cum Laude Sigma Beta Delta International Honors Society Member | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME790947050" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_790947050_1_513252895" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="790947050FNAM1"> </span> <span> </span> <span class="field" id="790947050LNAM1"> MARKETING AND SPECIAL EVENTS COORDINATOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM790947055" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM790947055"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_790947055_1_513552810" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="790947055FRFM1"> Detail oriented, organized and personable Event Coordinator relocating from the West Coast. In depth understanding of the value of planning and confirming details of events to ensure success. Brings over 6 years of experience and lessons learned to ensure all elements of an event come together smoothly. </div> </div> </div> <div class="section" id="SECTION_HILT790947056" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT790947056"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_790947056_1_513553915" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="790947056SKC11"> <ul> <li> Vendor and subcontractor negotiations/relations<br/> </li> <li> Combination of big picture thinking and attention to detail</li> <li> Relationship building<br/> </li> </ul> </td> <td class="field twocol_2" id="790947056SKC21"> <ul> <li> Prioritization</li> <li> Clear communications with all parties</li> <li> Time line of required actions for successful event </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_SKLL790947054" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL790947054"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_790947054_1_513563194" style="padding-top:0px;"> <div class="field singlecolumn" id="790947054FRFM1"> <span class=""> </span> <ul> <li class=""> Desktop Publishing Software: Microsoft Office Suite</li> <li class=""> Tech savvy and able to learn new software quickly and efficiently</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR790947052" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR790947052"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_790947052_1_513252897" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="790947052JSTD1"> 01/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="790947052EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="790947052JTIT1"> Marketing and Special Events Coordinator</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="790947052COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="790947052JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="790947052JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="790947052JDES1" itemprop="description"> <ul> <li> <span style="line-height: 1.5;"> Plan and manage weekend seminars, social retreats, fundraisers and gala dinners from concept to completion.</span> <br/> </li> <li> Design all marketing materials, brochures and fliers for conferences and events.</li> <li> Developed marketing strategy based on knowledge of establishment objectives and market characteristics.</li> <li> Maintain and update company website on a daily basis.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_790947052_2_513252898" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="790947052JSTD2"> 08/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="790947052EDDT2"> 12/2009</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="790947052JTIT2"> Special Events and Public Relations Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="790947052COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="790947052JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="790947052JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="790947052JDES2" itemprop="description"> <ul> <li> Worked on media planning and corporate budget management. </li> <li> Created and maintained the company's calendar of events.</li> <li> Communicated with many vendors and publications on PR events</li> <li> Assisted in planning retail and wholesale events nationwide.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_790947052_3_513252899" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="790947052JSTD3"> 05/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="790947052EDDT3"> 08/2009</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="790947052JTIT3"> Bronx and Central Park Zoo Special Events Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="790947052COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="790947052JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="790947052JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="790947052JDES3" itemprop="description"> <ul> <li> <span style="line-height: 1.5;"> Shadowed Special Event Coordinator on multiple special events such as the Annual Gala and Corporate Outings.</span> <br/> </li> <li> Assisted event sales manager in walk-throughs and day-of-event logistics.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_790947052_4_513252901" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="790947052JSTD4"> 11/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="790947052EDDT4"> 02/2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="790947052JTIT4"> Public Relations Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="790947052COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="790947052JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="790947052JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="790947052JDES4" itemprop="description"> <ul> <li> <span style="line-height: 1.5;"> Expanded website traffic through implementation of public relations support.</span> <br/> </li> <li> Contacted potential clients through internet blogging.</li> <li> Represented and promoted the company to potential clients at media related event.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_790947052_5_513252900" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="790947052JSTD5"> 09/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="790947052EDDT5"> 06/2009</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="790947052JTIT5"> Assistant Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="790947052COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="790947052JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="790947052JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="790947052JDES5" itemprop="description"> <ul> <li> Pitched creative and original ideas to clients on a regular basis for potential events.</li> <li> Met customers needs in a fast paced environment to maintain positive client relationship.</li> <li> Designed and built samples for events and arrangements for sale.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC790947053" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC790947053"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_790947053_1_513561482" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="790947053GRYR1"> 2009</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="790947053DGRE1" itemprop="name"> BBA</span> <span> : </span> <span class="programline" id="790947053STUY1"> Fashion Marketing and Special Events</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="790947053SCHO1" itemprop="name"> LIM College</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="790947053SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="790947053SSTA1"> State</span> <span class="joblocation jobstate" id="790947053SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="790947053FRFM1"> GPA: 3.74 Magna Cum Laude<br/> Sigma Beta Delta International Honors Society Member</span> </span> </div> </div> </div> </div> | PUBLIC-RELATIONS |
13,915,715 | ASSISTANT COMPANY SECRETARY Summary Reliable Legal Secretary successful at maintaining complex docket systems, tracking deadlines and coordinating depositions. Organized Legal Secretary adept at managing multiple high priority tasks. Expert in preparing legal documents such as briefs, motions and subpoenas. Highlights Microsoft Office - MS Words, Power Point, Excel, Access, Publisher
SPSS 16.0
Interpersonal Skills Experience Assistant Company Secretary Apr 2016 to Current Company Name － City , State Address : SH 6A, Jalan Mutiara, Taman Bukit Ampang, Jalan Bukit Belacan, 68000 Ampang, Selangor. Executive Secretarial Aug 2014 to Jul 2015 Company Name － City , State Address: Level 8, Symphony House
Pusat Dagangan Dana 1, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor Darul
Ehsan Assistant Company Secretary Oct 2012 to Jun 2013 Company Name － City , State No.
7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam. PRACTICAL STUDENT Jan 2012 to Mar 2012 Company Name － City , State Address: Tingkat
3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran
Masjid, 40676 Shah Alam, Selangor Darul Ehsan. Education MAICSA , PROFESSIONAL LEVEL Malaysia Institute of Chartered Secretary － City , State , MALAYSIA BACHELOR IN CORPORATE ADMINISTRATION , CORPORATE ADMINISTRATION 2012 Universiti Teknologi MARA － City , State , MALAYSIA CORPORATE ADMINISTRATION SECRETARIAL MANAGEMENT AND OFFICE MANAGEMENT PUBLIC RELATION DIPLOMA IN PUBLIC ADMINISTRATION , PUBLIC ADMINISTRATION 2010 Universiti Teknologi MARA － City , State , MALAYSIA POLICY AND ADMINISTRATION OFFICE MANAGEMENT HUMAN RESOURCES Accomplishments Practical Student Courses And Seminar Extended 2012 Participate in Mock Meeting Competition at Dewan Serbaguna FSPPP, UiTM Shah Alam. Commitee of Melati Computer Club 2010 Paricipate in Program DiPAC Society Tour at Sekolah Pendidikan Khas Alma, Pulau Pinang organized by Faculty of Adminstrative Science & Policy Studies UiTM Kedah. Participate in Sukan Inter Program 2009 at Kompleks Sukan & Stadium MiniUiTM Kedah, organized by Majlis Sukan Pelajar UiTM Kedah. Participate in Ceramah Teknik- Teknik Asas Ping Pong organized by Persatuan Ping Pong UiTM Kedah at UiTM Kedah. Participate in Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 at UiTM Perak, oganized by UiTM Malaysia. Introductory English in Akademi Pengajian Bahasa, Universiti Teknologi Mara Pulau Pinang. Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 in Pusat Computer RC, Permatang Pauh, Pulau Pinang. Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah at JKKK Alma/ Bukit Minyak, Bukit Mertajam. Pertandingan & Pameran Seni Lukis Pelajar - Pelajar Malaysia - Jepun ke - 11 Jabatan Pendidikan Pulau Pinang. Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia. Interests Possess strong leadership charismatic. Possess strong sense of responsibility. Able to work hard. Ability to work independent or in a group. Self-reliance, hardworking and resourceful. Willing to work for long hours and moderate traveling. Love to learn something new. Intermediary language:- Malay language - Speaking and Writing English language - Speaking and writing Basic in Arabic Interest and Activity Reading, Watching, Listening Extracurricular Activities Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Commitee of Team Building Programme at Pendang Lake Resort, organized by DiPAC UiTM Kedah. Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Fasilitator for Program Transformasi SKKP at Emerald Puteri Hotle, Sungai Petani organized by Sekolah kebangsaan Kampong Pasir, and DiPAC Uitm Kedah, Kedah. Team Manager of "UiTM Kedah Netball Open 2008", organized by Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah. Skills Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME779621330" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_779621330_1_505671757" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="779621330FNAM1"> </span> <span> </span> <span class="field" id="779621330LNAM1"> ASSISTANT COMPANY SECRETARY</span> </div> </div> </div> <div class="section" id="SECTION_SUMM779621340" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM779621340"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_779621340_1_505674013" style="padding-top:0px;"> <div class="field singlecolumn" id="779621340FRFM1"> <span class=""> Reliable Legal Secretary successful at maintaining complex docket systems, tracking deadlines and coordinating depositions. </span> <span class=""> Organized Legal Secretary adept at managing multiple high priority tasks. Expert in preparing legal documents such as briefs, motions and subpoenas. </span> </div> </div> </div> <div class="section" id="SECTION_HILT779621337" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT779621337"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_779621337_1_505671768" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="779621337SKC11"> Microsoft Office - MS Words, Power Point, Excel, Access, Publisher
SPSS 16.0
Interpersonal Skills</td> <td class="field twocol_2" id="779621337SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR779621332" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR779621332"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_779621332_1_505671759" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="779621332JTIT1"> Assistant Company Secretary</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="779621332JSTD1"> Apr 2016</span> <span> to </span> <span class="jobdates" format="%b %Y" id="779621332EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="779621332COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="779621332JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="779621332JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="779621332JDES1" itemprop="description"> <ul> <li> <span style="line-height: 1.5;"> Address : SH 6A, Jalan Mutiara, Taman Bukit Ampang, Jalan Bukit Belacan, 68000 Ampang, Selangor.</span> </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_779621332_2_505671760" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="779621332JTIT2"> Executive Secretarial</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="779621332JSTD2"> Aug 2014</span> <span> to </span> <span class="jobdates" format="%b %Y" id="779621332EDDT2"> Jul 2015</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="779621332COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="779621332JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="779621332JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="779621332JDES2" itemprop="description"> <ul> <li> Address: Level 8, Symphony House
Pusat Dagangan Dana 1, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor Darul
Ehsan <br/> </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_779621332_3_505671761" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="779621332JTIT3"> Assistant Company Secretary</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="779621332JSTD3"> Oct 2012</span> <span> to </span> <span class="jobdates" format="%b %Y" id="779621332EDDT3"> Jun 2013</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="779621332COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="779621332JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="779621332JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="779621332JDES3" itemprop="description"> <ul> <li> No.
7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam.<br/> </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_779621332_4_505671762" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="779621332JTIT4"> PRACTICAL STUDENT</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="779621332JSTD4"> Jan 2012</span> <span> to </span> <span class="jobdates" format="%b %Y" id="779621332EDDT4"> Mar 2012</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="779621332COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="779621332JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="779621332JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="779621332JDES4" itemprop="description"> Address: Tingkat
3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran
Masjid, 40676 Shah Alam, Selangor Darul Ehsan.</span> </div> </div> </div> <div class="section" id="SECTION_EDUC779621335" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC779621335"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_779621335_1_505671764" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="779621335DGRE1" itemprop="name"> MAICSA</span> <span> , </span> <span class="programline" id="779621335STUY1"> PROFESSIONAL LEVEL</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="779621335SCHO1" itemprop="name"> Malaysia Institute of Chartered Secretary</span> <span> － </span> <span class="joblocation jobcity" id="779621335SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="779621335SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="779621335SCNT1"> MALAYSIA</span> </span> <span class="field" id="779621335FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_779621335_2_505671765" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="779621335DGRE2" itemprop="name"> BACHELOR IN CORPORATE ADMINISTRATION</span> <span> , </span> <span class="programline" id="779621335STUY2"> CORPORATE ADMINISTRATION</span> <span class="datesWrapper"> <span class="jobdates" id="779621335GRYR2"> 2012</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="779621335SCHO2" itemprop="name"> Universiti Teknologi MARA</span> <span> － </span> <span class="joblocation jobcity" id="779621335SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="779621335SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="779621335SCNT2"> MALAYSIA</span> </span> <span class="field" id="779621335FRFM2"> <ul> <li> CORPORATE ADMINISTRATION</li> <li> SECRETARIAL </li> <li> MANAGEMENT AND OFFICE MANAGEMENT</li> <li> PUBLIC RELATION</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_779621335_3_505671766" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="779621335DGRE3" itemprop="name"> DIPLOMA IN PUBLIC ADMINISTRATION</span> <span> , </span> <span class="programline" id="779621335STUY3"> PUBLIC ADMINISTRATION</span> <span class="datesWrapper"> <span class="jobdates" id="779621335GRYR3"> 2010</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="779621335SCHO3" itemprop="name"> Universiti Teknologi MARA</span> <span> － </span> <span class="joblocation jobcity" id="779621335SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="779621335SSTA3"> State</span> <span> , </span> <span class="joblocation jobstate" id="779621335SCNT3"> MALAYSIA</span> </span> <span class="field" id="779621335FRFM3"> <ul> <li> POLICY AND ADMINISTRATION</li> <li> OFFICE MANAGEMENT</li> <li> HUMAN RESOURCES</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_ACCM779621334" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCM779621334"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_779621334_1_505671763" style="padding-top:0px;"> <div class="field singlecolumn" id="779621334FRFM1"> <ul> <li> Practical Student Courses And Seminar Extended 2012 Participate in Mock Meeting Competition at Dewan Serbaguna FSPPP, UiTM Shah Alam.</li> <li> Commitee of Melati Computer Club 2010 Paricipate in Program DiPAC Society Tour at Sekolah Pendidikan Khas Alma, Pulau Pinang organized by Faculty of Adminstrative Science & Policy Studies UiTM Kedah.</li> <li> Participate in Sukan Inter Program 2009 at Kompleks Sukan & Stadium MiniUiTM Kedah, organized by Majlis Sukan Pelajar UiTM Kedah.</li> <li> Participate in Ceramah Teknik- Teknik Asas Ping Pong organized by Persatuan Ping Pong UiTM Kedah at UiTM Kedah.</li> <li> Participate in Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 at UiTM Perak, oganized by UiTM Malaysia.</li> <li> <span style="line-height: 1.5;"> Introductory English in Akademi Pengajian Bahasa, Universiti Teknologi Mara Pulau Pinang.</span> <br/> </li> <li> Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 in Pusat Computer RC, Permatang Pauh, Pulau Pinang.</li> <li> Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah at JKKK Alma/ Bukit Minyak, Bukit Mertajam.</li> <li> Pertandingan & Pameran Seni Lukis Pelajar - Pelajar Malaysia - Jepun ke - 11 <span style="line-height: 1.5;"> Jabatan Pendidikan Pulau Pinang.</span> </li> <li> Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_INTR779621336" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_INTR779621336"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_779621336_1_505671767" style="padding-top:0px;"> <div class="field singlecolumn" id="779621336FRFM1"> <ul> <li> Possess strong leadership charismatic.</li> <li> Possess strong sense of responsibility. </li> <li> Able to work hard. </li> <li> Ability to work independent or in a group.</li> <li> Self-reliance, hardworking and resourceful. </li> <li> Willing to work for long hours and moderate traveling. </li> <li> Love to learn something new. </li> <li> Intermediary language:- Malay language - Speaking and Writing English language - Speaking and writing Basic in Arabic </li> <li> Interest and Activity Reading, Watching, Listening </li> <li> Extracurricular Activities </li> <li> Tresury of Ping Pong Club UiTM Kedah. </li> <li> Special Force of Diploma in Public Administration Club (DiPAC) Commitee of Team Building Programme at Pendang Lake Resort, organized by DiPAC UiTM Kedah. </li> <li> Tresury of Ping Pong Club UiTM Kedah. </li> <li> Special Force of Diploma in Public Administration Club (DiPAC) Fasilitator for Program Transformasi SKKP at Emerald Puteri Hotle, Sungai Petani organized by Sekolah kebangsaan Kampong Pasir, and DiPAC Uitm Kedah, Kedah. </li> <li> Team Manager of "UiTM Kedah Netball Open 2008", organized by Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah. </li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL779621338" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL779621338"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_779621338_1_505671769" style="padding-top:0px;"> <div class="field singlecolumn" id="779621338FRFM1"> Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY</div> </div> </div> <div class="section" id="SECTION_ADDI779621339" style="padding-top:0px;"> </div> </div> | PUBLIC-RELATIONS |
13,727,873 | MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY Professional Summary Dear Cristina and team,
The second I found out about this position, my I found myself extremely excited. I knew right away this is something I have to be a part of, and something I'd deeply regret if I didn't try. I'm looking to really start my career and be involved with something I can grow into and invest myself in long term. I see that in the Customer Marketing Coordinator position, and couldn't be more excited for this opportunity.
Before Zendesk, I was at a marketing company supporting the entire staff with demographic research for target market campaigns. I enjoyed the marketing aspect and always thought I'd find myself back in it somehow. Now, I consider myself lucky to be a part of this amazing company, I've put my best effort into everything given to me and I know Zendesk is the only place I want to be. I am responsible for coordinating every interview within the San Francisco office, greeting all candidates onsite, and maintaining an organized status database. As well as my main responsibilities, I've also managed our office expansion and filled in for administrative duties when needed. I had the pleasure of assisting in planning our Holiday Party as well as other team activities.
What I love most about Recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities. I've had the privilege of being trained to always have a poised and appropriate response to every situation, and guidelines for the utmost professionalism with every phone screen, reference call, email, or in-person interview. I recently had the opportunity to visit college campuses to promote Zendesk. I realized then how much I enjoy educating others and making them too, believe in what we do.
Now that I've found the perfect company, I'm ready for the perfect position that combines everything I love and excel in; planning, coordinating and evangelizing. With my history in Marketing and my current role, I'm used to supporting an entire team and an entire company. I can manage multiple projects at once, I'm highly dependable and extremely detailed. Zendesk has made me a more passionate professional and I would love the opportunity to promote our vision for customer love. Best regards,
Zendesk is looking for a Recruiting Program Associate who is ready to wear multiple hats within Recruiting. The ideal Associate will be skilled in areas of project management, event planning, vendor and university relations, budgeting, and training. This person will be the "glue" for the Recruiting's day-to-day operations. S/he will operate cross-functionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals, all while keeping an eye on cost per hire, and of course, candidate experience.
Responsibilities:
*Partner with the Recruiting Manager on efforts to drive talent acquisition results in a period of high growth
*Serve as the point of contact on headcount matters
*Maintain relationships with external vendors and agencies
*Promote and manage employee referral program
*Demonstrate subject matter expertise when it comes to our ATS and LinkedIn
*Work with Human Resources to manage immigration needs for new hires and existing staff
*Coordinate job board postings
*Manage and maintain ATS - run reports, organize job descriptions, add/delete employee access, etc
*Assist Recruiting Manager with tracking the department budget and ROI
*Plan and organize recruiting events such as college fairs, hackathons and meet-ups
*Assist with reference calls, as needed
*Manage new hire background check process
*Collaborate with Human Resources to ensure seamless candidate on-boarding
*Educate new hires and hiring managers about our Zendesk recruiting process
*Create ad-hoc reports and presentations, as needed
Required:
*2+ years experience in a Human Resources, Recruiting or Administrative role
*1-2 years experience working with an ATS, Jobvite preferred
*Basic understanding of the recruiting world - the tools, processes and data that drive talent acquisition
*Passion for driving a best-in-class candidate experience
*Ability to maintain confidentiality
*Demonstrated success at developing relationships with stakeholders across the organization
*Exceptional "can-do" and service-oriented attitude
*Strong written and verbal communication skills
*Track record of successfully being able to manage multiple projects, with multiple deadlines, for multiple owners
*High attention to detail and organizational skills
*Demonstrated integrity, maturity, professionalism, and sensitivity
*Comfortable with ambiguity
*Bachelor's degree or related experience
To be clear, Jamie is responsible for:
Being the point of contact on headcount matters (meaning, if you have a question as to whether a HM has a seat to open, or the timing of filling that seat according to Finance, please check with Jamie first) Core Qualifications Pitney Bowes MapInfo including TargetPro and MapMarker - Predcitive Analytics Software, Geoscape - Market Intelligence Software, Nielsen PrimeLocation --- Market Structure and Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk. Experience 10/2011 to Current Company Name － City , State Maintain our relationships with external agencies (if we need to approve a new agency contract, or if an agency isn't playing by the rules, seek Jamie's help. Jamie will work with Legal to get new contracts approved.)
Manage and maintain Jobvite (recruiters are still responsible for drafting and opening their reqs within Jobvite, but are to send the req to Jamie for approval. Jamie will insure the integrity of our data in the ATS, will follow-up with recruiters should candidates be hanging without a disposition, and will assist me with pulling reports for various metrics. Jamie is also responsible for adding/deleting employees for Jobvite access.)
Promote and manage our employee referral program (any questions about whether or not an employee should be getting "credit", questions about the program or timing of payment, etc, should be sent to Jamie. Also, Jamie will be monitoring referrals closely so please do stick to our SLA of getting back to referrals within 2 business days of them being submitted for consideration. Jamie is now responsible for pointing out "stale" referrals that haven't been contacted by the recruiters.)
Monitor our job board postings (recruiters are still responsible for postings, but Jamie will monitor to insure that all our LI job slots are full, aren't stale, etc. Please see Jamie if you have a new posting/ad that you'd like to place. Collaborate with HR to ensure seamless candidate on-boarding (This means that Jamie will be in touch with you should HR inform us that there are issues with a background check clearing. She will also monitor the reference calls process to ensure that calls are being made and are documented within Jobvite.)
In addition the above, Jamie will also continue to assist me with presentations, event planning, tracking our budget, and educating new hires about our recruiting processes. 03/2009 to 08/2011 MARKET ANALYST promoted to ASSISTANT DIRECTOR OF BRAND STRATEGY Company Name － City , State Data Visualization and Demographics Assistant to CEO and team of twenty. Performed market analysis for Metro PCS and Comcast to develop mico--- marketing campaigns. Used psycho---graphic anddemographic research to identify trends in consumer behavior and develop brand strategy. Responsible for evaluating target market for clients and providing analysis for effective marketing strategies. Performed research and built models for numerous micro---marketing campaigns nationwide. Converted raw statistical data into useful and actionable information for clients. 07/2008 to 12/2008 Company Name － City , State Responsible for creating media lists for public outreach. Facilitated and organized focus groups for numerous clients. Compiled earned media portfolios for clients and organized product---based hit books. Worked with members of the media on a daily basis. 05/2006 to 05/2008 Company Name － City , State Helped prepare stimulus materials for child to reach age---appropriate development implementing the Son---Rise Program of the Autism Treatment Center of America. Communicated case directly with Consulting Therapist and Parents. Participated in all team clinics, training meetings and workshops to develop and maintain up to date therapeutic interventions. Education 2008 Bachelor of Arts and Sciences : Psychology Sociology and French Studies UNIVERSITY OF PORTLAND － City , State , France Psychology Sociology and French Studies Dean's list Personal Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. Skills administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops Additional Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME921333731" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_921333731_1_605282403" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="921333731FNAM1"> </span> <span> </span> <span class="field" id="921333731LNAM1"> MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY</span> </div> </div> </div> <div class="section" id="SECTION_SUMM921333735" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM921333735"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921333735_1_605282410" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="921333735FRFM1"> Dear Cristina and team,
The second I found out about this position, my I found myself extremely excited. I knew right away this is something I have to be a part of, and something I'd deeply regret if I didn't try. I'm looking to really start my career and be involved with something I can grow into and invest myself in long term. I see that in the Customer Marketing Coordinator position, and couldn't be more excited for this opportunity.
Before Zendesk, I was at a marketing company supporting the entire staff with demographic research for target market campaigns. I enjoyed the marketing aspect and always thought I'd find myself back in it somehow. Now, I consider myself lucky to be a part of this amazing company, I've put my best effort into everything given to me and I know Zendesk is the only place I want to be. I am responsible for coordinating every interview within the San Francisco office, greeting all candidates onsite, and maintaining an organized status database. As well as my main responsibilities, I've also managed our office expansion and filled in for administrative duties when needed. I had the pleasure of assisting in planning our Holiday Party as well as other team activities.
What I love most about Recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities. I've had the privilege of being trained to always have a poised and appropriate response to every situation, and guidelines for the utmost professionalism with every phone screen, reference call, email, or in-person interview. I recently had the opportunity to visit college campuses to promote Zendesk. I realized then how much I enjoy educating others and making them too, believe in what we do.
Now that I've found the perfect company, I'm ready for the perfect position that combines everything I love and excel in; planning, coordinating and evangelizing. With my history in Marketing and my current role, I'm used to supporting an entire team and an entire company. I can manage multiple projects at once, I'm highly dependable and extremely detailed. Zendesk has made me a more passionate professional and I would love the opportunity to promote our vision for customer love. Best regards,
Zendesk is looking for a Recruiting Program Associate who is ready to wear multiple hats within Recruiting. The ideal Associate will be skilled in areas of project management, event planning, vendor and university relations, budgeting, and training. This person will be the "glue" for the Recruiting's day-to-day operations. S/he will operate cross-functionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals, all while keeping an eye on cost per hire, and of course, candidate experience.
Responsibilities:
*Partner with the Recruiting Manager on efforts to drive talent acquisition results in a period of high growth
*Serve as the point of contact on headcount matters
*Maintain relationships with external vendors and agencies
*Promote and manage employee referral program
*Demonstrate subject matter expertise when it comes to our ATS and LinkedIn
*Work with Human Resources to manage immigration needs for new hires and existing staff
*Coordinate job board postings
*Manage and maintain ATS - run reports, organize job descriptions, add/delete employee access, etc
*Assist Recruiting Manager with tracking the department budget and ROI
*Plan and organize recruiting events such as college fairs, hackathons and meet-ups
*Assist with reference calls, as needed
*Manage new hire background check process
*Collaborate with Human Resources to ensure seamless candidate on-boarding
*Educate new hires and hiring managers about our Zendesk recruiting process
*Create ad-hoc reports and presentations, as needed
Required:
*2+ years experience in a Human Resources, Recruiting or Administrative role
*1-2 years experience working with an ATS, Jobvite preferred
*Basic understanding of the recruiting world - the tools, processes and data that drive talent acquisition
*Passion for driving a best-in-class candidate experience
*Ability to maintain confidentiality
*Demonstrated success at developing relationships with stakeholders across the organization
*Exceptional "can-do" and service-oriented attitude
*Strong written and verbal communication skills
*Track record of successfully being able to manage multiple projects, with multiple deadlines, for multiple owners
*High attention to detail and organizational skills
*Demonstrated integrity, maturity, professionalism, and sensitivity
*Comfortable with ambiguity
*Bachelor's degree or related experience
To be clear, Jamie is responsible for:
Being the point of contact on headcount matters (meaning, if you have a question as to whether a HM has a seat to open, or the timing of filling that seat according to Finance, please check with Jamie first)</div> </div> </div> <div class="section" id="SECTION_HILT921333737" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT921333737"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921333737_1_605282412" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="921333737SKC11"> Pitney Bowes MapInfo including TargetPro and MapMarker - Predcitive Analytics Software, Geoscape - Market Intelligence Software, Nielsen PrimeLocation --- Market Structure and Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk.</td> <td class="field twocol_2" id="921333737SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR921333733" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR921333733"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921333733_1_605282405" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="921333733JSTD1"> 10/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="921333733EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921333733COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921333733JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921333733JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921333733JDES1" itemprop="description"> <ul> <li> Maintain our relationships with external agencies (if we need to approve a new agency contract, or if an agency isn't playing by the rules, seek Jamie's help.</li> <li> Jamie will work with Legal to get new contracts approved.)
Manage and maintain Jobvite (recruiters are still responsible for drafting and opening their reqs within Jobvite, but are to send the req to Jamie for approval.</li> <li> Jamie will insure the integrity of our data in the ATS, will follow-up with recruiters should candidates be hanging without a disposition, and will assist me with pulling reports for various metrics.</li> <li> Jamie is also responsible for adding/deleting employees for Jobvite access.)
Promote and manage our employee referral program (any questions about whether or not an employee should be getting "credit", questions about the program or timing of payment, etc, should be sent to Jamie.</li> <li> Also, Jamie will be monitoring referrals closely so please do stick to our SLA of getting back to referrals within 2 business days of them being submitted for consideration.</li> <li> Jamie is now responsible for pointing out "stale" referrals that haven't been contacted by the recruiters.)
Monitor our job board postings (recruiters are still responsible for postings, but Jamie will monitor to insure that all our LI job slots are full, aren't stale, etc.</li> <li> Please see Jamie if you have a new posting/ad that you'd like to place.</li> <li> Collaborate with HR to ensure seamless candidate on-boarding (This means that Jamie will be in touch with you should HR inform us that there are issues with a background check clearing.</li> <li> She will also monitor the reference calls process to ensure that calls are being made and are documented within Jobvite.)
In addition the above, Jamie will also continue to assist me with presentations, event planning, tracking our budget, and educating new hires about our recruiting processes.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921333733_2_605282406" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="921333733JSTD2"> 03/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="921333733EDDT2"> 08/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="921333733JTIT2"> MARKET ANALYST promoted to ASSISTANT DIRECTOR OF BRAND STRATEGY</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921333733COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921333733JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921333733JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921333733JDES2" itemprop="description"> <ul> <li> Data Visualization and Demographics Assistant to CEO and team of twenty.</li> <li> Performed market analysis for Metro PCS and Comcast to develop mico--- marketing campaigns.</li> <li> Used psycho---graphic anddemographic research to identify trends in consumer behavior and develop brand strategy.</li> <li> Responsible for evaluating target market for clients and providing analysis for effective marketing strategies.</li> <li> Performed research and built models for numerous micro---marketing campaigns nationwide.</li> <li> Converted raw statistical data into useful and actionable information for clients.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921333733_3_605282407" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="921333733JSTD3"> 07/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="921333733EDDT3"> 12/2008</span> </span> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921333733COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921333733JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921333733JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921333733JDES3" itemprop="description"> <ul> <li> Responsible for creating media lists for public outreach.</li> <li> Facilitated and organized focus groups for numerous clients.</li> <li> Compiled earned media portfolios for clients and organized product---based hit books.</li> <li> Worked with members of the media on a daily basis.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921333733_4_605282408" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="921333733JSTD4"> 05/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="921333733EDDT4"> 05/2008</span> </span> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921333733COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921333733JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921333733JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921333733JDES4" itemprop="description"> <ul> <li> Helped prepare stimulus materials for child to reach age---appropriate development implementing the Son---Rise Program of the Autism Treatment Center of America.</li> <li> Communicated case directly with Consulting Therapist and Parents.</li> <li> Participated in all team clinics, training meetings and workshops to develop and maintain up to date therapeutic interventions.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC921333734" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC921333734"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921333734_1_605282409" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="921333734GRYR1"> 2008</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="921333734DGRE1" itemprop="name"> Bachelor of Arts and Sciences</span> <span> : </span> <span class="programline" id="921333734STUY1"> Psychology Sociology and French Studies</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="921333734SCHO1" itemprop="name"> UNIVERSITY OF PORTLAND</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="921333734SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="921333734SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="921333734SCNT1"> France</span> </span> <span class="paddedline"> <span class="field" id="921333734FRFM1"> Psychology Sociology and French Studies Dean's list</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL921333740" style="padding-top:0px;"> </div> <div class="section" id="SECTION_PRIN921333736" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_PRIN921333736"> Personal Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921333736_1_605282411" style="padding-top:0px;"> <div class="field singlecolumn" id="921333736FRFM1"> I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above.</div> </div> </div> <div class="section" id="SECTION_SKLL921333738" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL921333738"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921333738_1_605282413" style="padding-top:0px;"> <div class="field singlecolumn" id="921333738FRFM1"> administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops</div> </div> </div> <div class="section" id="SECTION_ADDI921333739" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI921333739"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921333739_1_605282414" style="padding-top:0px;"> <div class="field singlecolumn" id="921333739FRFM1"> <ul> <li> I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above.</li> </ul> </div> </div> </div> </div> | PUBLIC-RELATIONS |
93,828,034 | WEB DEVELOPMENT COORDINATOR Highlights Adobe Photoshop, Acrobat, Dreamweaver
*Content Management Systems (CMS)
*MS Office (Word, Excel, PowerPoint, Outlook)
*Quark Xpress, Interactive Designer Accomplishments National conference presenter, Health Care Internet Conference: Leading the Digital Transformation, Nov. 2014 National conference presenter, Health Care Marketing and Physician Strategies Summit, May 2014 Interactive Media Awards (IMA) Best in Class Award for CentraCare web site, 2013 Graduate, St. Cloud Area Chamber of Commerce Leadership Development Program, 2007 Producer credit for 1999 Telly Award-winning and Aegis Award-winning video project, "Renae's Story" Writer/creative director/producer credits for four Healthcare Marketing Report Advertising Awards (national competition), 1999-2000 Writer/producer credits for six Lake Superior Ad Club (American Advertising Federation) Citations of Excellence, 1995-97. Experience 01/2012 to Current Web Development Coordinator Company Name － City , State Direct the strategic development of CentraCare Health web properties Consistently deliver a rewarding user experience (UX) with web-based content, services and features Develop social media strategies and manage content assets on social platforms Actively monitor, evaluate and report on web analytics; assess successful measures and implement changes Collaborate with executives, leadership and staff to achieve best in class digital content and services Spearhead efforts to launch a consumer-focused, health and wellness blog Implement new online features to promote physicians and medical staff Create educational materials and conduct software training for staff Manage, inspire and motivate web department staff on ongoing enhancements to our digital footprint. 01/2000 to 01/2012 Web Marketing Specialist Company Name － City , State Directed and implemented health system web initiatives Built and maintained close relationships with health system leaders/stakeholders on web-related projects Evaluated and recommended content and features for health system web site Measured and increased web site traffic Successfully managed development and guided the launch of key consumer-focused web features, including online appointment requests, prescription refills and bill payment Acted on executive leadership's goal to be transparent with our quality and pricing data, and became the first in Minnesota to publish this data on our web site. 01/1997 to 01/2000 Marketing Specialist Company Name － City , State Developed, implemented and evaluated integrated marketing and advertising strategies for the hospital and key departments/product lines. Managed and directed marketing efforts, special events, educational programs and other promotional activities. 01/1996 to 01/1997 Special Events & Promotions Coordinator Company Name － City , State Developed and coordinated special events and promotions for agency clients. Prepared marketing proposals and budgets. Managed and coordinated creative department projects and production efforts. 01/1994 to 01/1996 Associate Creative Director Company Name － City , State Developed targeted marketing strategies and creative direction for agency clients. Managed and coordinated production efforts. Provided award-winning copywriting for ad campaigns, articles, promotional brochures, newsletters and targeted campaign materials for agency clients. 01/1993 Sales Consultant Company Name － City , State Promoted, sold and increased market share of national product lines distributed by the company. Coordinated educational and trade show events. Served as a liaison between product manufacturers and customers. Education 1997 Master of Arts degree : Communicating Arts mass communications University of Wisconsin-Superior － State GPA: GPA: 3.9 Communicating Arts mass communications GPA: 3.9 1992 Bachelor of Science : Mass Communications broadcast and international studies Bemidji State University － City , State GPA: Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Mass Communications broadcast and international studies Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Professional Affiliations Talented digital content manager with more than 20 years of experience and success across the marketing and communications discipline. Highly skilled in web content development, SEO, web analytics, emerging media and digital marketing, as well as traditional marketing and communications strategies. Proven leader in connecting key audiences to desired products, services and information. Keen understanding of health care industry operations and practices. Skills Acrobat, Dreamweaver, Adobe Photoshop, ad, advertising, Agile, agency, brochures, Budget management, budgets, CMS, content, Content Management, copywriting, creative direction, clients, data analysis, Detail-oriented, E-business, educational materials, educational programs, e-mail, special events, features, UX, Leadership, marketing strategies, marketing, market, materials, Media planning, Excel, MS Office, Outlook, PowerPoint, Word, negotiator, newsletters, prescription refills, pricing, project management, proposals, purchasing, quality, Quark Xpress, Research, software training, Strategic development, Vendor relations, web site, articles | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME807691879" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_807691879_1_524819956" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="807691879FNAM1"> </span> <span> </span> <span class="field" id="807691879LNAM1"> WEB DEVELOPMENT COORDINATOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM807691887" style="padding-top:0px;"> </div> <div class="section" id="SECTION_HILT807691885" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT807691885"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807691885_1_524819968" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="807691885SKC11"> Adobe Photoshop, Acrobat, Dreamweaver
*Content Management Systems (CMS)
*MS Office (Word, Excel, PowerPoint, Outlook)
*Quark Xpress, Interactive Designer</td> <td class="field twocol_2" id="807691885SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM807691882" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM807691882"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807691882_1_524819964" style="padding-top:0px;"> <div class="field singlecolumn" id="807691882FRFM1"> <ul> <li> National conference presenter, Health Care Internet Conference: Leading the Digital Transformation, Nov.</li> <li> 2014 National conference presenter, Health Care Marketing and Physician Strategies Summit, May 2014 Interactive Media Awards (IMA) Best in Class Award for CentraCare web site, 2013 Graduate, St.</li> <li> Cloud Area Chamber of Commerce Leadership Development Program, 2007 Producer credit for 1999 Telly Award-winning and Aegis Award-winning video project, "Renae's Story" Writer/creative director/producer credits for four Healthcare Marketing Report Advertising Awards (national competition), 1999-2000 Writer/producer credits for six Lake Superior Ad Club (American Advertising Federation) Citations of Excellence, 1995-97.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR807691881" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR807691881"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807691881_1_524819958" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="807691881JSTD1"> 01/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="807691881EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807691881JTIT1"> Web Development Coordinator</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807691881COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807691881JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807691881JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="807691881JDES1" itemprop="description"> <ul> <li> Direct the strategic development of CentraCare Health web properties Consistently deliver a rewarding user experience (UX) with web-based content, services and features Develop social media strategies and manage content assets on social platforms Actively monitor, evaluate and report on web analytics; assess successful measures and implement changes Collaborate with executives, leadership and staff to achieve best in class digital content and services Spearhead efforts to launch a consumer-focused, health and wellness blog Implement new online features to promote physicians and medical staff Create educational materials and conduct software training for staff Manage, inspire and motivate web department staff on ongoing enhancements to our digital footprint.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807691881_2_524819959" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="807691881JSTD2"> 01/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="807691881EDDT2"> 01/2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807691881JTIT2"> Web Marketing Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807691881COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807691881JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807691881JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="807691881JDES2" itemprop="description"> <ul> <li> Directed and implemented health system web initiatives Built and maintained close relationships with health system leaders/stakeholders on web-related projects Evaluated and recommended content and features for health system web site Measured and increased web site traffic Successfully managed development and guided the launch of key consumer-focused web features, including online appointment requests, prescription refills and bill payment Acted on executive leadership's goal to be transparent with our quality and pricing data, and became the first in Minnesota to publish this data on our web site.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807691881_3_524819960" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="807691881JSTD3"> 01/1997</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="807691881EDDT3"> 01/2000</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807691881JTIT3"> Marketing Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807691881COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807691881JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807691881JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="807691881JDES3" itemprop="description"> <ul> <li> Developed, implemented and evaluated integrated marketing and advertising strategies for the hospital and key departments/product lines.</li> <li> Managed and directed marketing efforts, special events, educational programs and other promotional activities.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807691881_4_524819961" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="807691881JSTD4"> 01/1996</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="807691881EDDT4"> 01/1997</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807691881JTIT4"> Special Events & Promotions Coordinator</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807691881COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807691881JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807691881JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="807691881JDES4" itemprop="description"> <ul> <li> Developed and coordinated special events and promotions for agency clients.</li> <li> Prepared marketing proposals and budgets.</li> <li> Managed and coordinated creative department projects and production efforts.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807691881_5_524819962" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="807691881JSTD5"> 01/1994</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="807691881EDDT5"> 01/1996</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807691881JTIT5"> Associate Creative Director</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807691881COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807691881JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807691881JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="807691881JDES5" itemprop="description"> <ul> <li> Developed targeted marketing strategies and creative direction for agency clients.</li> <li> Managed and coordinated production efforts.</li> <li> Provided award-winning copywriting for ad campaigns, articles, promotional brochures, newsletters and targeted campaign materials for agency clients.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807691881_6_524819963" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="807691881JSTD6"> 01/1993</span> <span class="jobdates" format="%m/%Y" id="807691881EDDT6"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="807691881JTIT6"> Sales Consultant</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="807691881COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="807691881JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="807691881JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="807691881JDES6" itemprop="description"> <ul> <li> Promoted, sold and increased market share of national product lines distributed by the company.</li> <li> Coordinated educational and trade show events.</li> <li> Served as a liaison between product manufacturers and customers.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC807691883" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC807691883"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807691883_1_524819965" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="807691883GRYR1"> 1997</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="807691883DGRE1" itemprop="name"> Master of Arts degree</span> <span> : </span> <span class="programline" id="807691883STUY1"> Communicating Arts mass communications</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="807691883SCHO1" itemprop="name"> University of Wisconsin-Superior</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="807691883SCIT1"> </span> <span class="joblocation jobstate" id="807691883SSTA1"> State</span> <span class="joblocation jobstate" id="807691883SCNT1"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="807691883GRPA1"> GPA: 3.9</span> </span> <span class="paddedline"> <span class="field" id="807691883FRFM1"> Communicating Arts mass communications GPA: 3.9</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_807691883_2_524819966" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="807691883GRYR2"> 1992</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="807691883DGRE2" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="807691883STUY2"> Mass Communications broadcast and international studies</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="807691883SCHO2" itemprop="name"> Bemidji State University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="807691883SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="807691883SSTA2"> State</span> <span class="joblocation jobstate" id="807691883SCNT2"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="807691883GRPA2"> Dean's list, NCAA Division III hockey cheerleader GPA: 3.4</span> </span> <span class="paddedline"> <span class="field" id="807691883FRFM2"> Mass Communications broadcast and international studies Dean's list, NCAA Division III hockey cheerleader GPA: 3.4</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL807691884" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL807691884"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807691884_1_524819967" style="padding-top:0px;"> <div class="field singlecolumn" id="807691884FRFM1"> Talented digital content manager with more than 20 years of experience and success across the marketing and communications discipline. Highly skilled in web content development, SEO, web analytics, emerging media and digital marketing, as well as traditional marketing and communications strategies. Proven leader in connecting key audiences to desired products, services and information. Keen understanding of health care industry operations and practices.</div> </div> </div> <div class="section" id="SECTION_SKLL807691886" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL807691886"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_807691886_1_524819969" style="padding-top:0px;"> <div class="field singlecolumn" id="807691886FRFM1"> Acrobat, Dreamweaver, Adobe Photoshop, ad, advertising, Agile, agency, brochures, Budget management, budgets, CMS, content, Content Management, copywriting, creative direction, clients, data analysis, Detail-oriented, E-business, educational materials, educational programs, e-mail, special events, features, UX, Leadership, marketing strategies, marketing, market, materials, Media planning, Excel, MS Office, Outlook, PowerPoint, Word, negotiator, newsletters, prescription refills, pricing, project management, proposals, purchasing, quality, Quark Xpress, Research, software training, Strategic development, Vendor relations, web site, articles</div> </div> </div> </div> | PUBLIC-RELATIONS |
24,491,862 | HOSTESS Professional Summary Undergraduate student completing a bachelor's degree in August 2016 that practices efficient project and time management skills, leadership, and experience with various fields of work. Multiple job experiences in curating, social media, marketing, and public relations. Able to adapt in new and unfamiliar territory. Detail-oriented with strong technical skills and the ability to learn concepts quickly who also exhibits excellent communication skills ad strong motivation to succeed. Skill Highlights Brand development Multi-media marketing Google analytics, Hootsuite, and social media proficient Microsoft Office Relationship building expert Deadline-driven Exceptional writer Organized and efficient Experience March 2016 to Current Company Name City , State Hostess Take necessary steps to meet customer needs and effectively resolve food or service issues Seat guests Resolve guest complaints promptly and professionally Communicated clearly and positively with co-workers and management Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and windows, checking bathrooms December 2015 to January 2016 Company Name City , State Student Intern Completed 80 hours Worked as an intern observing daily routines Learned and operated with physical therapy equipment Assisted alongside the doctor and PTA's with patients Practiced customer service tactics with patients Learned and operated WebPT operating system Scheduled appointments for patients May 2015 to September 2015 Company Name City , State Brand Ambassador Managed inventory Operated cash register for transactions Computed sales prices, total purchases and processed payments Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices Placed special orders and called other stores to find desired items Replenished floor stock and processed shipments to ensure product availability for customers February 2015 to June 2015 Company Name City , State Virtual Social Media Marketing Intern Curate social media posts Write and edit/re-write articles for the website Update social media platforms for clients based on goals and intent Research music festivals and concerts Manage email interaction with clients Create photo collages and edits for events Recruit clients Find effective marketing and advertising tactics Stay up-to-date with music culture Seasonal internship January 2015 to June 2015 Company Name City , State PR Intern Research clients in order to develop a strategy for public relations activities Update social media on behalf of the clients Write/re-write articles for Bounce PR's website Identified client's needs and applied them through PR strategies Curate posts via Hootsuite Kept up to date with music culture and festivals Worked with management to identify trends and developments that might influence PR decisions and strategies Established long-range objectives and developed innovative strategies to help achieve them January 2014 to October 2014 Company Name City , State Sales Associate and Brand Ambassador Updated social media platforms for Buckle Researched and implemented public relations activities of other stores Worked with management to discover trends and developments that might influence PR decisions and strategies Recruited employees Managed inventory Answered telephone Organized and created new floor plans and designs for the store Clothed and updated mannequins frequently Practiced loss prevention tactics November 2012 to June 2013 Company Name City , State Marketing and Advertising Sales Associate Attended events in order to promote LF and their clothing Communicated with future potential customers Handed out fliers and information regarding sales and events Called regular customers to invite them to private events Managed inventory Updated social media websites to keep customers up to date on happenings within the store Discussed weekly changes to PR strategies based on trends and events in the area October 2011 to May 2012 Company Name City , State Hostess Created and organized seating charts based on the reservations for that evening Kept open communication with the staff and managers as changes occurred Answered telephones Greeted guests and sat them at tables or in waiting areas Supervised and observed the other hostess Education and Training 2016 Florida State University City , State , USA BACHELOR OF SCIENCE : Environmental Studies Skills Communication, social media platforms and usage, Microsoft Office, teamwork, creativity, writing, customer service, craft beer, curating, marketing, Google analytics, Hootsuite, WebPT | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME708686973" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_708686973_1_459060341" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="708686973FNAM1"> </span> <span> </span> <span class="field" id="708686973LNAM1"> HOSTESS</span> </div> </div> </div> <div class="section" id="SECTION_SUMM708686975" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM708686975"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708686975_1_459060348" style="padding-top:0px;"> <div class="field singlecolumn" id="708686975FRFM1"> <p align="LEFT"> Undergraduate student completing a bachelor's degree in August 2016 that practices efficient project and time management skills, leadership, and experience with various fields of work. Multiple job experiences in curating, social media, marketing, and public relations. Able to adapt in new and unfamiliar territory. Detail-oriented with strong technical skills and the ability to learn concepts quickly who also exhibits excellent communication skills ad strong motivation to succeed. </p> </div> </div> </div> <div class="section" id="SECTION_HILT708686976" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT708686976"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708686976_1_459062259" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="708686976SKC11"> <ul> <li> Brand development </li> <li> Multi-media marketing</li> <li> Google analytics, Hootsuite, and social media proficient</li> <li> Microsoft Office</li> </ul> </td> <td class="field twocol_2" id="708686976SKC21"> <ul> <li> Relationship building expert</li> <li> Deadline-driven</li> <li> Exceptional writer</li> <li> Organized and efficient</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR708686977" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR708686977"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708686977_1_504337787" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="708686977JSTD1"> March 2016</div> <div> to </div> <div class="jobdates" format="%B %Y" id="708686977EDDT1"> Current</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="708686977COMP1" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="708686977JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708686977JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="708686977JTIT1"> Hostess</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="708686977JDES1" itemprop="description"> <ul> <li> Take necessary steps to meet customer needs and effectively resolve food or service issues </li> <li> Seat guests</li> <li> Resolve guest complaints promptly and professionally</li> <li> Communicated clearly and positively with co-workers and management </li> <li> Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and windows, checking bathrooms</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_708686977_2_459063627" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="708686977JSTD2"> December 2015</div> <div> to </div> <div class="jobdates" format="%B %Y" id="708686977EDDT2"> January 2016</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="708686977COMP2" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="708686977JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708686977JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="708686977JTIT2"> Student Intern</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="708686977JDES2" itemprop="description"> <ul> <li> Completed 80 hours</li> <li> Worked as an intern observing daily routines</li> <li> Learned and operated with physical therapy equipment</li> <li> Assisted alongside the doctor and PTA's with patients</li> <li> Practiced customer service tactics with patients</li> <li> Learned and operated WebPT operating system </li> <li> Scheduled appointments for patients</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_708686977_3_459063064" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="708686977JSTD3"> May 2015</div> <div> to </div> <div class="jobdates" format="%B %Y" id="708686977EDDT3"> September 2015</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="708686977COMP3" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="708686977JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708686977JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="708686977JTIT3"> Brand Ambassador</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="708686977JDES3" itemprop="description"> <ul> <li> Managed inventory</li> <li> Operated cash register for transactions</li> <li> Computed sales prices, total purchases and processed payments</li> <li> Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices</li> <li> Placed special orders and called other stores to find desired items</li> <li> Replenished floor stock and processed shipments to ensure product availability for customers</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_708686977_4_504346808" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="708686977JSTD4"> February 2015</div> <div> to </div> <div class="jobdates" format="%B %Y" id="708686977EDDT4"> June 2015</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="708686977COMP4" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="708686977JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708686977JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="708686977JTIT4"> Virtual Social Media Marketing Intern</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="708686977JDES4" itemprop="description"> <ul> <li> Curate social media posts </li> <li> Write and edit/re-write articles for the website </li> <li> Update social media platforms for clients based on goals and intent </li> <li> Research music festivals and concerts</li> <li> Manage email interaction with clients</li> <li> Create photo collages and edits for events</li> <li> Recruit clients </li> <li> Find effective marketing and advertising tactics </li> <li> Stay up-to-date with music culture</li> <li> Seasonal internship</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_708686977_5_459060344" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="708686977JSTD5"> January 2015</div> <div> to </div> <div class="jobdates" format="%B %Y" id="708686977EDDT5"> June 2015</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="708686977COMP5" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="708686977JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708686977JSTA5" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="708686977JTIT5"> PR Intern </span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="708686977JDES5" itemprop="description"> <ul> <li> Research clients in order to develop a strategy for public relations activities </li> <li> Update social media on behalf of the clients </li> <li> Write/re-write articles for Bounce PR's website </li> <li> Identified client's needs and applied them through PR strategies</li> <li> Curate posts via Hootsuite</li> <li> Kept up to date with music culture and festivals</li> <li> Worked with management to identify trends and developments that might influence PR decisions and strategies</li> <li> Established long-range objectives and developed innovative strategies to help achieve them</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_708686977_6_459060343" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="708686977JSTD6"> January 2014</div> <div> to </div> <div class="jobdates" format="%B %Y" id="708686977EDDT6"> October 2014</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="708686977COMP6" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="708686977JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708686977JSTA6" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="708686977JTIT6"> Sales Associate and Brand Ambassador</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="708686977JDES6" itemprop="description"> <ul> <li> Updated social media platforms for Buckle </li> <li> Researched and implemented public relations activities of other stores </li> <li> Worked with management to discover trends and developments that might influence PR decisions and strategies </li> <li> Recruited employees </li> <li> Managed inventory </li> <li> Answered telephone </li> <li> Organized and created new floor plans and designs for the store</li> <li> Clothed and updated mannequins frequently </li> <li> Practiced loss prevention tactics</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_708686977_7_459060345" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="708686977JSTD7"> November 2012</div> <div> to </div> <div class="jobdates" format="%B %Y" id="708686977EDDT7"> June 2013</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="708686977COMP7" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="708686977JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708686977JSTA7" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="708686977JTIT7"> Marketing and Advertising Sales Associate</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="708686977JDES7" itemprop="description"> <ul> <li> Attended events in order to promote LF and their clothing </li> <li> Communicated with future potential customers </li> <li> Handed out fliers and information regarding sales and events </li> <li> Called regular customers to invite them to private events </li> <li> Managed inventory </li> <li> Updated social media websites to keep customers up to date on happenings within the store </li> <li> Discussed weekly changes to PR strategies based on trends and events in the area</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_708686977_8_459060346" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="708686977JSTD8"> October 2011</div> <div> to </div> <div class="jobdates" format="%B %Y" id="708686977EDDT8"> May 2012</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="708686977COMP8" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="708686977JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708686977JSTA8" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="708686977JTIT8"> Hostess</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="708686977JDES8" itemprop="description"> <ul> <li> Created and organized seating charts based on the reservations for that evening </li> <li> Kept open communication with the staff and managers as changes occurred </li> <li> Answered telephones </li> <li> Greeted guests and sat them at tables or in waiting areas</li> <li> Supervised and observed the other hostess</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC708686978" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC708686978"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708686978_1_459060347" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="dates_wrapper"> <span class="jobdates" id="708686978GRYR1"> 2016</span> </div> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="708686978SCHO1" itemprop="name"> Florida State University</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="708686978SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="708686978SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="708686978SCNT1"> USA</span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="708686978DGRE1" itemprop="name"> BACHELOR OF SCIENCE</span> <span> : </span> <span class="programline" id="708686978STUY1"> Environmental Studies</span> </span> <span class="paddedline"> <span class="field" id="708686978FRFM1"> <br/> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL708686981" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL708686981"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708686981_1_459060349" style="padding-top:0px;"> <div class="field singlecolumn" id="708686981FRFM1"> <p align="LEFT"> Communication, social media platforms and usage, Microsoft Office, teamwork, creativity, writing, customer service, craft beer, curating, marketing, Google analytics, Hootsuite, WebPT</p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
29,329,075 | TRANSFER RECRUITER/ADMISSIONS COUNSELOR Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI & Profit optimization Office Competencies Microsoft Office Suite Programs Email Protocol Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office." George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with. She is masterful at scheduling, adept at juggling and possesses excellent people skills." Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader." -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER Professional Experience Transfer Recruiter/Admissions Counselor 01/2014 to 06/2015 Company Name City , State A private historically black liberal arts college for women. Recruiting of transfer and non- traditional students. Creation of transfer guide and official transfer data on college webpage. Work directly with students to secure admission to the college. Develop partnerships with area community colleges and organization's to encourage enrollment of students. Executive Assistant 08/2011 to 12/2013 Company Name City , State A private historically black liberal arts college for women. the President Maintain and manage schedule of the President, including travel and coordinating arrangements. Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence. Event creation and planning for the office of the President. Successful completion of office set-up, supervising and coordinating the daily office functionality. Executive Assistant to the Chief Marketing Officer 02/2009 to 10/2011 Company Name City , State Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements. Work closely with various clients on event planning, national tour scheduling and media advertising. Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management. Assist in the development of company templates, including letters, memos, outlines, forms and charts. Virtual Executive Assistant 01/2007 to 12/2009 Company Name City , State Independently owned and operated national public relations company. At the direction of the president, managed and assigned team projects. Collaborated with team leaders, provided research and other support for projects. Developed and maintained human resource information and files. Compile monthly client reports and authorize billable hours for payment. Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data. Wrote copy for email, direct mail and print advertising. Operator/Receptionist 11/2002 to 10/2009 Company Name City , State Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people. Operated facility main switchboard. Paged physicians, and all other hospital personnel overhead, in-house and long range. Greeted and assisted patients, visitors and staff members. Paged physicians, faculty overhead, and in-house and long range system. Created and presented communication guidelines and operations for orientation classes for new hires and residents. Law Enforcement Officer/Police Officer 11/1985 to 12/1997 Company Name City , State The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois. Focus on protecting and serving the community and property. Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations. Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property. Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification. Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification. Education Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer Northern Illinois University Attained Diploma Chicago St. Thomas Aquinas H.S AFFLIATIONS & COMMUNITY SERVICE Professional Endorsements Skills administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME686539928" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_686539928_1_445821889" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="686539928FNAM1"> </span> <span> </span> <span class="field" id="686539928LNAM1"> TRANSFER RECRUITER/ADMISSIONS COUNSELOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM686539930" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM686539930"> Career Overview</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_686539930_1_445821901" style="padding-top:0px;"> <div class="field singlecolumn" id="686539930FRFM1"> <p align="LEFT"> Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI & Profit optimization </p> <br/> <p align="LEFT"> Office Competencies </p> <p align="LEFT"> Microsoft Office Suite Programs Email Protocol </p> <p align="LEFT"> Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks</p> <br/> <p align="LEFT"> Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office." George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with. She is masterful at scheduling, adept at juggling and possesses excellent people skills." Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader." -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER </p> </div> </div> </div> <div class="section" id="SECTION_HILT686539931" style="padding-top:0px;"> </div> <div class="section" id="SECTION_ACCM686540642" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR686539932" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR686539932"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_686539932_1_445821892" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="686539932JTIT1"> Transfer Recruiter/Admissions Counselor</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="686539932JSTD1"> 01/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="686539932EDDT1"> 06/2015</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="686539932COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="686539932JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="686539932JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="686539932JDES1" itemprop="description"> <ul> <li> A private historically black liberal arts college for women.</li> <li> Recruiting of transfer and non- traditional students.</li> <li> Creation of transfer guide and official transfer data on college webpage.</li> <li> Work directly with students to secure admission to the college.</li> <li> Develop partnerships with area community colleges and organization's to encourage enrollment of students.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_686539932_2_445821893" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="686539932JTIT2"> Executive Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="686539932JSTD2"> 08/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="686539932EDDT2"> 12/2013</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="686539932COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="686539932JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="686539932JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="686539932JDES2" itemprop="description"> <ul> <li> A private historically black liberal arts college for women.</li> <li> the President Maintain and manage schedule of the President, including travel and coordinating arrangements.</li> <li> Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence.</li> <li> Event creation and planning for the office of the President.</li> <li> Successful completion of office set-up, supervising and coordinating the daily office functionality.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_686539932_3_445821894" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="686539932JTIT3"> Executive Assistant to the Chief Marketing Officer</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="686539932JSTD3"> 02/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="686539932EDDT3"> 10/2011</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="686539932COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="686539932JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="686539932JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="686539932JDES3" itemprop="description"> <ul> <li> Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements.</li> <li> Work closely with various clients on event planning, national tour scheduling and media advertising.</li> <li> Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management.</li> <li> Assist in the development of company templates, including letters, memos, outlines, forms and charts.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_686539932_4_445821895" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="686539932JTIT4"> Virtual Executive Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="686539932JSTD4"> 01/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="686539932EDDT4"> 12/2009</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="686539932COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="686539932JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="686539932JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="686539932JDES4" itemprop="description"> <ul> <li> Independently owned and operated national public relations company.</li> <li> At the direction of the president, managed and assigned team projects.</li> <li> Collaborated with team leaders, provided research and other support for projects.</li> <li> Developed and maintained human resource information and files.</li> <li> Compile monthly client reports and authorize billable hours for payment.</li> <li> Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data.</li> <li> Wrote copy for email, direct mail and print advertising.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_686539932_5_445821896" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="686539932JTIT5"> Operator/Receptionist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="686539932JSTD5"> 11/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="686539932EDDT5"> 10/2009</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="686539932COMP5" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="686539932JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="686539932JSTA5" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="686539932JDES5" itemprop="description"> <ul> <li> Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people.</li> <li> Operated facility main switchboard.</li> <li> Paged physicians, and all other hospital personnel overhead, in-house and long range.</li> <li> Greeted and assisted patients, visitors and staff members.</li> <li> Paged physicians, faculty overhead, and in-house and long range system.</li> <li> Created and presented communication guidelines and operations for orientation classes for new hires and residents.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_686539932_6_445821897" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="686539932JTIT6"> Law Enforcement Officer/Police Officer</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="686539932JSTD6"> 11/1985</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="686539932EDDT6"> 12/1997</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="686539932COMP6" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="686539932JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="686539932JSTA6" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="686539932JDES6" itemprop="description"> <ul> <li> The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois.</li> <li> Focus on protecting and serving the community and property.</li> <li> Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations.</li> <li> Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property.</li> <li> Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification.</li> <li> Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC686539933" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC686539933"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_686539933_1_445821898" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="686539933DGRE1" itemprop="name"> Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer </span> <span class="programline" id="686539933STUY1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="686539933SCHO1" itemprop="name"> Northern Illinois University</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="686539933SCIT1"> </span> <span class="joblocation jobstate" id="686539933SSTA1"> </span> <span class="joblocation jobstate" id="686539933SCNT1"> </span> </span> </span> <span class="field" id="686539933FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_686539933_2_445821899" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="686539933DGRE2" itemprop="name"> Attained Diploma</span> <span class="programline" id="686539933STUY2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="686539933SCHO2" itemprop="name"> Chicago St. Thomas Aquinas H.S</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="686539933SCIT2"> </span> <span class="joblocation jobstate" id="686539933SSTA2"> </span> <span class="joblocation jobstate" id="686539933SCNT2"> </span> </span> </span> <span class="field" id="686539933FRFM2"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_686539933_3_445821900" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="686539933SCHO3" itemprop="name"> AFFLIATIONS & COMMUNITY SERVICE</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="686539933SCIT3"> </span> <span class="joblocation jobstate" id="686539933SSTA3"> </span> <span class="joblocation jobstate" id="686539933SCNT3"> </span> </span> </span> <span class="field" id="686539933FRFM3"> Professional Endorsements</span> </div> </div> </div> <div class="section" id="SECTION_SKLL686539935" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL686539935"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_686539935_1_445821902" style="padding-top:0px;"> <div class="field singlecolumn" id="686539935FRFM1"> administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard</div> </div> </div> </div> | PUBLIC-RELATIONS |
33,072,201 | DIRECTOR OF MARKETING Executive Profile Catalyst for transforming an organization's vision into reality. Creative, high energy professional with more than 15 years diverse industry experience that spans the realm of marketing, sales and communications for both internal and external use driving bottom line sales. Known for increasing sales, building strategic relationships, exceptional communication both verbally and written, account planning and management, flawless event and tradeshow execution, collaboration and negotiation skills, supported by equally strong ability as a "team player" to win trust and confidence from both internal and external customers. Public Relations Brand Building & Product Management Event Coordination/Management/Promotion Strategic Planning/Forecasting/Budgeting Social Media Strategy and Implementation ROI/Market Effectiveness Analysis Materials Generation Internal and External Use Account Management and Growth Advertising/Creative Generation Web 2.0/Interactive Media Website Content Creation/Nav./Mgmt. Distributor relationship building Share of Voice Strengthening Crisis Management Channel Management Sales Generation Skill Highlights ADDITIONAL QUALIFICATIONS AND EXPERTISE Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the "Top 35 Under 35" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Core Accomplishments Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the "Top 35 Under 35" by SEMA Magazine Professional Experience Director of Marketing 01/2014 to Current Company Name City , State Serve as head of the marketing department providing strategy and leadership for brand preservation and growth Manage all public relations, advertising, media buying, collateral materials Write and create all collateral materials for marketing and sales use Write all articles and technical pieces for media placement and publication Manage all tradeshows, events distributor sales conferences and professional trade meetings Create and manage all apparel, merchandise and giveaways sold on a daily basis Collaborate with sales to ensure that marketing efforts are helping to yield maximum ROI Manage all aspects of the website including redesign, text, layout, etc. Manage all day to day marketing activities Manage all outside agencies and vendors for marketing activities Oversee marketing budget and costs, presenting to the board of directors regularly with strategic initiatives Specialist 01/2013 to 01/2014 Company Name City , State Serve as primary contact to distributors, corporate accounts and key large customers providing expertise and recommendations for development and increasing sales revenue Primary responsibility for management/growth of $120 million in key account sales Secondarily responsible for management of $20 million in key account sales Manage, plan and execute all distributor national sales mtgs., regional sales mtgs., corporate sales mtgs., reward trips, etc. Manage rewards programs for distribution including ISR, OSR and RSM incentives Day to Day management and training of Field Key Account Managers Manage Key Accounts budgets, growth incentive plans and rebate programs Collaborate frequently with Marketing and Sales to successfully implement programs and strategies Prepare and present monthly sales forecast reports and other competitive data Handle all distributor media placements, create marketing plan and execute action items Create a variety of collateral materials for use with key accounts and internal sales force Sales contract and pricing negotiation-including margin changes, buying incentives Work with French headquarters to bring new products to market in joint sales/marketing ventures Manage distributor communication for all product line segments and marketing managers Manage and coordinate media buying for all product lines and brands for the US Markets Coordinate public relations activities and advertorials Content generation-newsletters, websites, press releases, sales materials, Generate social media strategy and content for social media sites Liaison between sales, marketing and communications departments for facilitation on a variety of collaborative projects Create and manage media relationships facilitating stories and increasing coverage Coordinate and help to manage Virbac's presence at national and international tradeshows. Manage and facilitate multiple events to increase branding and develop key relationships internationally and nationally in all aspects. Help manage pre and post show communications to appropriate personnel and clinics to maximize and track sales efforts to ensure ROI on related tradeshow events Handle communication to stakeholders to help foster cross collaboration between departments and French headquarters to increase awareness of Virbac initiatives Manage outside advertising and marketing agencies CEO 01/2003 to 01/2014 Company Name City , State Manage communication outreach for national/international programs for multiple accounts, public relations, brand building, event management/coordination/promotion, social media strategy and implementation, strategic planning, forecasting, campaign and market effectiveness analysis, manage staff, media outreach, web 2.0, website content creation/site layout/navigation and create written materials for both internal and external distribution. Tripled client base and revenue after only one year; sustained growth, various successful media events/campaigns, long-term client retention, creating and implementing ROI driven pr/media outreach plans, advertising placement and creative generation, materials generation Served as primary client contact, direct media outreach, materials generation, budgeting, manage and direct creative (advertising/pr), managing staff, implementation of media strategy including social media, goal setting, analysis of effectiveness/efficiency, website creation/content generation/navigation, web 2.0 marketing, leading team to repeated client/agency victories, event management and promotion, teaching/speaking, manage sponsorship requests Senior Account Executive 01/2001 to 01/2003 Company Name City , State Managed all branding/marketing /media efforts for 6 clients proving ROI, generated media results, developed, created and implemented strategic media plans, managed staff, conducted client media training, developing timelines and product marketing strategy cost forecasts, material generation, managing expectations of clients and senior level internal management Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners. Crisis Account Executive 01/2000 to 01/2001 Company Name City , State Responsible for account management marketing tasks for the bankruptcy department including: press release creation and distribution, client research, media list generation, media outreach, daily media clip monitoring, article generation and campaign lifecycle management. Kept 8 different accounts running smoothly. Created and edited various proposals and related documents (marketing reference guides, newsletters, critical communication documents, press releases, weekly employee letters for clientele). Trained executives on crisis procedures, developed on site plans for dealing with crisis in a variety of situations specializing in "spinning" the outcome favorably Junior Associate 01/1998 to 01/2000 Company Name City , State Developed, wrote and edited communication and marketing materials, media event coordination, celebrity interviews, taped editing for release to the press, team coordination, supervised assistants and vendors. Oversight of account and client budgeting, media list generation, media buying and placement, advertising creative development, public relations and media outreach, planning and managing of corporate and media events. Freelance Booker 01/1998 to 01/1999 Company Name City , State Directed guest management and relations including obtaining and "selling guests on the show story," coordinating all aspects of the booking from travel to hair and makeup to entertainment Conducted pre-interviews for the producers, obtained and secured back-up guests through phone work Managed guests upon arrival and visit to studios, updated database information for contacts and celebrities Reporter, Associate Producer, Editor 01/1996 to 01/1998 Company Name City , State Reported the weekend news, helped produce the weekend newscasts, went out on stories and interviewed subjects Created news content and stories for the newscasts, edited video tape Ran the Chyron machine during newscasts, studio camera operator on the morning show Education MBA : International Business Management 2012 University of Texas City , State , US MBA-International Business Management; University of Texas, Arlington, TX 2012 Graduate Certificate : Asian Business Studies 2012 Tongji University City , CN Graduate Certificate-Asian Business Studies; Tongji University, Shanghai, China 2012 Bachelor : Ferrari North America 1998 Baylor University City , State , US Bachelor of Communications - Baylor University - Waco, TX, 1998 Nicole Westfall: Sampling of Clients Served Over The Years Financial John Hancock Kellogg & Andelson Pharmaceutical/Medical/Spa Merck-Medco St. Jude's Children's Hospital Virbac Animal Health HealthMagic Migraine Miracle (launch) Pampered Perch (launch) Wax Poetic Carla's Concoctions Utilities Touchstone Energy Big Dig (Boston tunnel project) LPPC (Large Public Power Council) LCRA (energy consortium) NRECA (National Rural Electric Cooperative Association) Qwest Communications Lifestyle/Philanthropy Boyd Gaming Corporation Sam's Town Hotel and Casino Stardust Hotel and Casino Sam's Town Tunica Bang & Olufsen Nakamichi America House of Champions Covenant House California Dr. Judy Marshall Automotive Bentley Motors Vespa Automobili Lamborghini S.P.A Ferrari North America Indian Motorcycle Shelby Automobiles Carroll Shelby BorgWarner Turbo Systems (launch) Petersen Aviation Gooding & Company (launch) Haggerty Collector Network Meguiar's Inc. SEMA (Specialty Equipment Market Association) Royal Purple Inc. (re-launch) American Collector's Insurance Baer Inc. HKS USA Shelby Licensing Petersen Automotive Museum Kruse International Classic Restoration Enterprises Smeding Performance Street Concepts Trailgate Transfer Flow Racing Merchandise Mr. Gasket Motive Club Meacham Design, Performance Innovative Turbo Systems BSE : Bill Smulo Engineering BSE (Bill Smulo Engineering) B & M Racing & Performance Autotecnica American Collectors Insurance Allview Mirror Corporation Media/Internet ABC Television Ebay Motors (launch) Vanguarde Media (launch) Qwest Communications Crisis Communications Company Experience Barneys of New York Exxon, Inc PG&E Corp. Federal Mogul Corporation Metabolife Regal Cinemas Edwards Theatres Grove Worldwide Furr's/Bishops Einstein/Noah Bagels Global Crossing Food Lion Southwest Gas Corporation EJ Meyer Corporation Lizzy Grubman Don King Productions Oscar De La Hoya Tri Valley Growers Halle Berry BWise Napster Steel Horse Automotive Political Communications/Strategy Experience Presidential Election for Venezuela (1999) Military Experience 01/2004 to 01/2005 Company Name Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the "Top 35 Under 35" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Certifications Graduate Certificate-Asian Business Studies Tongji University, Shanghai, China Professional Affiliations Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) , , 2007 Presentations Manage all tradeshows, events distributor sales conferences and professional trade meetings Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners Skills Marketing, Advertising, Public Relations, Roi, Budgeting, Media Strategy, Social Media Strategy, Content Creation, Forecasting, Pr, Site Layout, Strategic Planning, Teaching, Buying, Buying/procurement, Sales, Media Buying, Associate, Training, And Marketing, Branding, Account Executive, And Sales, Sales To, Tradeshows, Clients, Agency Partners, Business Sales, Forecasts, Marketing Strategy, Product Marketing, Sales Presentations, Basis, Budget, Distributor Sales, Marketing Department, With Sales, Account Sales, Accounts And, Accounts Manager, Budgets, Corporate Accounts, Corporate Sales, Increasing Sales, Isr, Key Account, Key Accounts, Marketing Plan, Million, Monthly Sales, National Sales, New Products, Pricing, Regional Sales, Sales Contract, Sales Force, Sales Forecast, Sales Revenue, Sales/marketing, Increase, Liaison, Tradeshow, Account Management, Bankruptcy, Different Accounts, Proposals, Database, Account Planning, Adobe Indesign, Ambitious, Catalyst, Channel Management, Crisis Management, Crm, Customer Relationship Management, Diesel, Excel, Hyperion, Illustration, Illustrator, Indesign, Interactive Media, Lotus Notes, Marketing/advertising, Masters Of Business Administration, National Accounts, Natural, Oracle, Photoshop, Powerpoint, Product Management, Relationship Building, Rest, Sales And, Sales Campaign, Sales Generation, Share Of Voice, Steering, Suspension, Team Player, Voice, Word, Automotive, Business Management, Mba, Aviation, Rural Electric, Sampling | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME577166583" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_577166583_1_375754288" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field fName" id="577166583FNAM1"> </span> <span> </span> <span class="field" id="577166583LNAM1"> DIRECTOR OF MARKETING</span> </div> </div> </div> <div class="section" id="SECTION_SUMM577166585" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM577166585"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_577166585_1_375754290" style="
padding-top:0px;
"> <div class="field singlecolumn" id="577166585FRFM1"> Catalyst for transforming an organization's vision into reality. Creative, high energy professional with more than 15 years diverse industry experience that spans the realm of marketing, sales and communications for both internal and external use driving bottom line sales. Known for increasing sales, building strategic relationships, exceptional communication both verbally and written, account planning and management, flawless event and tradeshow execution, collaboration and negotiation skills, supported by equally strong ability as a "team player" to win trust and confidence from both internal and external customers. Public Relations Brand Building & Product Management Event Coordination/Management/Promotion Strategic Planning/Forecasting/Budgeting Social Media Strategy and Implementation ROI/Market Effectiveness Analysis Materials Generation Internal and External Use Account Management and Growth Advertising/Creative Generation Web 2.0/Interactive Media Website Content Creation/Nav./Mgmt. Distributor relationship building Share of Voice Strengthening Crisis Management Channel Management Sales Generation</div> </div> </div> <div class="section" id="SECTION_HILT577166586" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT577166586"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_577166586_1_375754291" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="577166586SKC11"> <ul> <li> ADDITIONAL QUALIFICATIONS AND EXPERTISE</li> <li> Co-Editor of Diesel Army Magazine</li> <li> Published author and photographer in over 100 magazines and online publications on a variety of topics</li> <li> Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014</li> <li> Chosen as one of the "Top 35 Under 35" by SEMA Magazine</li> <li> Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics)</li> <li> Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007</li> <li> Radio DJ/Morning Show Host for KCKR-FM</li> <li> Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM</li> </ul> </td> <td class="field twocol_2" id="577166586SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM577166590" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCM577166590"> Core Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_577166590_1_375754292" style="
padding-top:0px;
"> <div class="field singlecolumn" id="577166590FRFM1"> <ul> <li> Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014</li> <li> Chosen as one of the "Top 35 Under 35" by SEMA Magazine</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR577166587" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR577166587"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_577166587_1_375754294" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="577166587JTIT1"> Director of Marketing</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="577166587JSTD1"> 01/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="577166587EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="577166587COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="577166587JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166587JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="577166587JDES1" itemprop="description"> <ul> <li> Serve as head of the marketing department providing strategy and leadership for brand preservation and growth</li> <li> Manage all public relations, advertising, media buying, collateral materials</li> <li> Write and create all collateral materials for marketing and sales use</li> <li> Write all articles and technical pieces for media placement and publication</li> <li> Manage all tradeshows, events distributor sales conferences and professional trade meetings</li> <li> Create and manage all apparel, merchandise and giveaways sold on a daily basis</li> <li> Collaborate with sales to ensure that marketing efforts are helping to yield maximum ROI</li> <li> Manage all aspects of the website including redesign, text, layout, etc.</li> <li> Manage all day to day marketing activities</li> <li> Manage all outside agencies and vendors for marketing activities</li> <li> Oversee marketing budget and costs, presenting to the board of directors regularly with strategic initiatives</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_577166587_2_375754295" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="577166587JTIT2"> Specialist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="577166587JSTD2"> 01/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="577166587EDDT2"> 01/2014</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="577166587COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="577166587JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166587JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="577166587JDES2" itemprop="description"> <ul> <li> Serve as primary contact to distributors, corporate accounts and key large customers providing expertise and recommendations for development and increasing sales revenue</li> <li> Primary responsibility for management/growth of $120 million in key account sales</li> <li> Secondarily responsible for management of $20 million in key account sales</li> <li> Manage, plan and execute all distributor national sales mtgs., regional sales mtgs., corporate sales mtgs., reward trips, etc.</li> <li> Manage rewards programs for distribution including ISR, OSR and RSM incentives</li> <li> Day to Day management and training of Field Key Account Managers</li> <li> Manage Key Accounts budgets, growth incentive plans and rebate programs</li> <li> Collaborate frequently with Marketing and Sales to successfully implement programs and strategies</li> <li> Prepare and present monthly sales forecast reports and other competitive data</li> <li> Handle all distributor media placements, create marketing plan and execute action items</li> <li> Create a variety of collateral materials for use with key accounts and internal sales force</li> <li> Sales contract and pricing negotiation-including margin changes, buying incentives</li> <li> Work with French headquarters to bring new products to market in joint sales/marketing ventures</li> <li> Manage distributor communication for all product line segments and marketing managers</li> <li> Manage and coordinate media buying for all product lines and brands for the US Markets</li> <li> Coordinate public relations activities and advertorials</li> <li> Content generation-newsletters, websites, press releases, sales materials,</li> <li> Generate social media strategy and content for social media sites</li> <li> Liaison between sales, marketing and communications departments for facilitation on a variety of collaborative projects</li> <li> Create and manage media relationships facilitating stories and increasing coverage</li> <li> Coordinate and help to manage Virbac's presence at national and international tradeshows.</li> <li> Manage and facilitate multiple events to increase branding and develop key relationships internationally and nationally in all aspects. Help manage pre and post show communications to appropriate personnel and clinics to maximize and track sales efforts to ensure ROI on related tradeshow events</li> <li> Handle communication to stakeholders to help foster cross collaboration between departments and French headquarters to increase awareness of Virbac initiatives</li> <li> Manage outside advertising and marketing agencies</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_577166587_3_375754296" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="577166587JTIT3"> CEO</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="577166587JSTD3"> 01/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="577166587EDDT3"> 01/2014</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="577166587COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="577166587JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166587JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="577166587JDES3" itemprop="description"> <ul> <li> Manage communication outreach for national/international programs for multiple accounts, public relations, brand building, event management/coordination/promotion, social media strategy and implementation, strategic planning, forecasting, campaign and market effectiveness analysis, manage staff, media outreach, web 2.0, website content creation/site layout/navigation and create written materials for both internal and external distribution.</li> <li> Tripled client base and revenue after only one year; sustained growth, various successful media events/campaigns, long-term client retention, creating and implementing ROI driven pr/media outreach plans, advertising placement and creative generation, materials generation</li> <li> Served as primary client contact, direct media outreach, materials generation, budgeting, manage and direct creative (advertising/pr), managing staff, implementation of media strategy including social media, goal setting, analysis of effectiveness/efficiency, website creation/content generation/navigation, web 2.0 marketing, leading team to repeated client/agency victories, event management and promotion, teaching/speaking, manage sponsorship requests</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_577166587_4_375754297" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="577166587JTIT4"> Senior Account Executive</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="577166587JSTD4"> 01/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="577166587EDDT4"> 01/2003</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="577166587COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="577166587JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166587JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="577166587JDES4" itemprop="description"> <ul> <li> Managed all branding/marketing /media efforts for 6 clients proving ROI, generated media results, developed, created and implemented strategic media plans, managed staff, conducted client media training, developing timelines and product marketing strategy cost forecasts, material generation, managing expectations of clients and senior level internal management</li> <li> Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_577166587_5_375754298" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="577166587JTIT5"> Crisis Account Executive</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="577166587JSTD5"> 01/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="577166587EDDT5"> 01/2001</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="577166587COMP5" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="577166587JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166587JSTA5" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="577166587JDES5" itemprop="description"> <ul> <li> Responsible for account management marketing tasks for the bankruptcy department including: press release creation and distribution, client research, media list generation, media outreach, daily media clip monitoring, article generation and campaign lifecycle management. Kept 8 different accounts running smoothly.</li> <li> Created and edited various proposals and related documents (marketing reference guides, newsletters, critical communication documents, press releases, weekly employee letters for clientele). Trained executives on crisis procedures, developed on site plans for dealing with crisis in a variety of situations specializing in "spinning" the outcome favorably</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_577166587_6_375754299" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="577166587JTIT6"> Junior Associate</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="577166587JSTD6"> 01/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="577166587EDDT6"> 01/2000</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="577166587COMP6" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="577166587JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166587JSTA6" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="577166587JDES6" itemprop="description"> <ul> <li> Developed, wrote and edited communication and marketing materials, media event coordination, celebrity interviews, taped editing for release to the press, team coordination, supervised assistants and vendors.</li> <li> Oversight of account and client budgeting, media list generation, media buying and placement, advertising creative development, public relations and media outreach, planning and managing of corporate and media events.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_577166587_7_375754300" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="577166587JTIT7"> Freelance Booker</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="577166587JSTD7"> 01/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="577166587EDDT7"> 01/1999</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="577166587COMP7" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="577166587JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166587JSTA7" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="577166587JDES7" itemprop="description"> <ul> <li> Directed guest management and relations including obtaining and "selling guests on the show story," coordinating all aspects of the booking from travel to hair and makeup to entertainment</li> <li> Conducted pre-interviews for the producers, obtained and secured back-up guests through phone work</li> <li> Managed guests upon arrival and visit to studios, updated database information for contacts and celebrities</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_577166587_8_375754301" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="577166587JTIT8"> Reporter, Associate Producer, Editor</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="577166587JSTD8"> 01/1996</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="577166587EDDT8"> 01/1998</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="577166587COMP8" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="577166587JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166587JSTA8" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="577166587JDES8" itemprop="description"> <ul> <li> Reported the weekend news, helped produce the weekend newscasts, went out on stories and interviewed subjects</li> <li> Created news content and stories for the newscasts, edited video tape</li> <li> Ran the Chyron machine during newscasts, studio camera operator on the morning show</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC577166588" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC577166588"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_577166588_1_375754303" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="577166588DGRE1" itemprop="name"> MBA</span> <span> : </span> <span class="programline" id="577166588STUY1"> International Business Management</span> <span class="datesWrapper"> <span class="jobdates" id="577166588GRYR1"> 2012</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="577166588SCHO1" itemprop="name"> University of Texas</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="577166588SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166588SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="577166588SCNT1"> US</span> </span> </span> <span class="field" id="577166588FRFM1"> MBA-International Business Management; University of Texas, Arlington, TX 2012 </span> </div> </div> <div class="paragraph" id="PARAGRAPH_577166588_2_375754304" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="577166588DGRE2" itemprop="name"> Graduate Certificate</span> <span> : </span> <span class="programline" id="577166588STUY2"> Asian Business Studies</span> <span class="datesWrapper"> <span class="jobdates" id="577166588GRYR2"> 2012</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="577166588SCHO2" itemprop="name"> Tongji University</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="577166588SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166588SSTA2"> </span> <span class="joblocation jobstate" id="577166588SCNT2"> CN</span> </span> </span> <span class="field" id="577166588FRFM2"> Graduate Certificate-Asian Business Studies; Tongji University, Shanghai, China 2012 </span> </div> </div> <div class="paragraph" id="PARAGRAPH_577166588_3_375754305" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="577166588DGRE3" itemprop="name"> Bachelor</span> <span> : </span> <span class="programline" id="577166588STUY3"> Ferrari North America</span> <span class="datesWrapper"> <span class="jobdates" id="577166588GRYR3"> 1998</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="577166588SCHO3" itemprop="name"> Baylor University</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="577166588SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="577166588SSTA3"> State</span> <span> , </span> <span class="joblocation jobstate" id="577166588SCNT3"> US</span> </span> </span> <span class="field" id="577166588FRFM3"> Bachelor of Communications - Baylor University - Waco, TX, 1998 Nicole Westfall: Sampling of Clients Served Over The Years Financial John Hancock Kellogg & Andelson Pharmaceutical/Medical/Spa Merck-Medco St. Jude's Children's Hospital Virbac Animal Health HealthMagic Migraine Miracle (launch) Pampered Perch (launch) Wax Poetic Carla's Concoctions Utilities Touchstone Energy Big Dig (Boston tunnel project) LPPC (Large Public Power Council) LCRA (energy consortium) NRECA (National Rural Electric Cooperative Association) Qwest Communications Lifestyle/Philanthropy Boyd Gaming Corporation Sam's Town Hotel and Casino Stardust Hotel and Casino Sam's Town Tunica Bang & Olufsen Nakamichi America House of Champions Covenant House California Dr. Judy Marshall Automotive Bentley Motors Vespa Automobili Lamborghini S.P.A Ferrari North America Indian Motorcycle Shelby Automobiles Carroll Shelby BorgWarner Turbo Systems (launch) Petersen Aviation Gooding & Company (launch) Haggerty Collector Network Meguiar's Inc. SEMA (Specialty Equipment Market Association) Royal Purple Inc. (re-launch) American Collector's Insurance Baer Inc. HKS USA Shelby Licensing Petersen Automotive Museum Kruse International Classic Restoration Enterprises Smeding Performance Street Concepts Trailgate Transfer Flow Racing Merchandise Mr. Gasket Motive Club Meacham Design, Performance Innovative Turbo Systems </span> </div> </div> <div class="paragraph" id="PARAGRAPH_577166588_4_375754307" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="577166588DGRE4" itemprop="name"> BSE</span> <span> : </span> <span class="programline" id="577166588STUY4"> Bill Smulo Engineering</span> </span> <span class="field" id="577166588FRFM4"> BSE (Bill Smulo Engineering) B & M Racing & Performance Autotecnica American Collectors Insurance Allview Mirror Corporation Media/Internet ABC Television Ebay Motors (launch) Vanguarde Media (launch) Qwest Communications Crisis Communications Company Experience Barneys of New York Exxon, Inc PG&E Corp. Federal Mogul Corporation Metabolife Regal Cinemas Edwards Theatres Grove Worldwide Furr's/Bishops Einstein/Noah Bagels Global Crossing Food Lion Southwest Gas Corporation EJ Meyer Corporation Lizzy Grubman Don King Productions Oscar De La Hoya Tri Valley Growers Halle Berry BWise Napster Steel Horse Automotive Political Communications/Strategy Experience Presidential Election for Venezuela (1999)</span> </div> </div> </div> <div class="section" id="SECTION_MILI577166592" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_MILI577166592"> Military Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_577166592_1_375754302" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="577166592JTIT1"> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="577166592JSTD1"> 01/2004</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="577166592EDDT1"> 01/2005</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="577166592COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="577166592JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="577166592JSTA1" itemprop="addressRegion"> </span> </span> </span> <span class="jobline" id="577166592JDES1" itemprop="description"> Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the "Top 35 Under 35" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM </span> </div> </div> </div> <div class="section" id="SECTION_CERT577166600" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_CERT577166600"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_577166600_1_375754308" style="
padding-top:0px;
"> <div class="field singlecolumn" id="577166600FRFM1"> Graduate Certificate-Asian Business Studies Tongji University, Shanghai, China </div> </div> </div> <div class="section" id="SECTION_AFIL577166589" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_AFIL577166589"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_577166589_1_375754309" style="
padding-top:0px;
"> <div class="field singlecolumn" id="577166589FRFM1"> Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) , , 2007</div> </div> </div> <div class="section" id="SECTION_PRES577166591" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_PRES577166591"> Presentations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_577166591_1_375754293" style="
padding-top:0px;
"> <div class="field singlecolumn" id="577166591FRFM1"> Manage all tradeshows, events distributor sales conferences and professional trade meetings Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners</div> </div> </div> <div class="section" id="SECTION_SKLL577166601" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL577166601"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_577166601_1_375754310" style="
padding-top:0px;
"> <div class="field singlecolumn" id="577166601FRFM1"> Marketing, Advertising, Public Relations, Roi, Budgeting, Media Strategy, Social Media Strategy, Content Creation, Forecasting, Pr, Site Layout, Strategic Planning, Teaching, Buying, Buying/procurement, Sales, Media Buying, Associate, Training, And Marketing, Branding, Account Executive, And Sales, Sales To, Tradeshows, Clients, Agency Partners, Business Sales, Forecasts, Marketing Strategy, Product Marketing, Sales Presentations, Basis, Budget, Distributor Sales, Marketing Department, With Sales, Account Sales, Accounts And, Accounts Manager, Budgets, Corporate Accounts, Corporate Sales, Increasing Sales, Isr, Key Account, Key Accounts, Marketing Plan, Million, Monthly Sales, National Sales, New Products, Pricing, Regional Sales, Sales Contract, Sales Force, Sales Forecast, Sales Revenue, Sales/marketing, Increase, Liaison, Tradeshow, Account Management, Bankruptcy, Different Accounts, Proposals, Database, Account Planning, Adobe Indesign, Ambitious, Catalyst, Channel Management, Crisis Management, Crm, Customer Relationship Management, Diesel, Excel, Hyperion, Illustration, Illustrator, Indesign, Interactive Media, Lotus Notes, Marketing/advertising, Masters Of Business Administration, National Accounts, Natural, Oracle, Photoshop, Powerpoint, Product Management, Relationship Building, Rest, Sales And, Sales Campaign, Sales Generation, Share Of Voice, Steering, Suspension, Team Player, Voice, Word, Automotive, Business Management, Mba, Aviation, Rural Electric, Sampling</div> </div> </div> </div> | PUBLIC-RELATIONS |
23,631,724 | COMMUNICATIONS DIRECTOR Professional Summary Seasoned communications pro and results-driven communications strategist with award-winning writing and editing credentials, proven successes in media relations/pitching, and longtime experience in Web and social media content. Skills Superior verbal and written communication skills Excellent media contacts Crisis communication Web content Brand development and management Analytical thinker PowerPoint presentations Adobe Photoshop Work History Communications director , 09/2013 to Current Company Name – City , State Responsible for all internal and external communications for non-profit agency providing counseling, shelter and services to 90,000 Pennsylvanians each year. Media relations/government relations/fundraising. Web site design and content/social media (Facebook, Twitter, YouTube, Pinterest). Annual report/statewide fatality report/publications design & content. Developed and managed communications strategies, plans and budgets. Planned and launched innovative, creative and effective communications campaigns, such as a press conference to honor domestic violence victims at Capitol Rotunda which resulted in participation by governor and 19 legislators and statewide media coverage. Oversaw and adhered to the communications department budget. Communications director Pennsylvania Auditor General , 01/2005 to 01/2013 Company Name – City , State Responsible for all internal and external communications for department of 750 employees serving 12.5 million state residents Issued more than 300 press releases each year, plus media inquiries Web site design and content/social media National award for "PR on a Shoestring'' & honorable mention for Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused on in-depth background reports on topical political, economic issues High-profile breaking news such as President Reagan's state funeral Recognized as business writer of year by Pennsylvania Society of Professional Journalists for coverage of US Airways' bankruptcy. Chief communications officer , 08/2001 to 04/2003 Company Name – City , State Responsible for all internal and external communications for Fortune 700 international toolmaker with more than 14,000 employees in 64 global markets, including Germany, India and China. Speechwriting, annual report and other executive communications, community relations, government relations, corporate philanthropy. Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts. Developed and managed communications strategies, plans and budgets. Vice president , 02/1998 to 08/2001 Company Name – City , State Speechwriting, annual reports, crisis communications, government relations. Marketing communications and strategic planning. Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa. Developed key messaging, branding and positioning statements. Planned and launched innovative, creative and effective communications campaigns, such as Os-Cal bone supplement, placing former Olympic skater Peggy Fleming on ABC's "Good Morning, America'' Manager , 12/1996 to 02/1998 Company Name – City , State Responsible for all external communications for Fortune 500 natural-gas utility with more than 350,000 customers in Pennsylvania and Maryland. Media relations, customer relations, government relations, marketing. Public Utility Commission as a model in the state. Developed and managed communications strategies, plans and budgets. Created and implemented external and internal communications strategies for key company initiatives such as energy deregulation and retail shopping for natural gas Editor/Reporter , 09/1985 to 12/1996 Company Name – City , State Award-winning reporter and editor with experience in sports, news, business. Assigned to major stories including sale of Pittsburgh Pirates, financial collapse of Westinghouse Electric, and energy deregulation in Pa. Editor/Reporter , 09/1981 to 09/1985 Company Name – City , State As scholastic sports editor, operated staff of 12 full-time reporters, copy editors and photographers for sixth-largest Sunday paper in U.S. Investigative reporter in sports, news. Education Bachelor of Arts : Communications , 1977 Pennsylvania State University - City , State communications Reporter and editor of Daily Collegian, college newspaper MFA : creative non-fiction , June 2004 Spalding University - City , State Accomplishments Youngest scholastic sports editor in nation at top-10 Sunday newspaper Numerous communications awards, including PA business writer of year and national award for PR on a Shoestring Oversaw communications for auditor general's 2008 re-election campaign that rolled up third-largest vote total in PA history, outpolling President Obama in Keystone State Crisis communications for Fortune 700 companies including Firestone, Equitable Resources and Kennametal Inc. Skills agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design and content, Web site, professional writing, writer, annual reports Additional Information Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979 | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME503503924" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_503503924_1_328695982"> <div class="name" itemprop="name"> <span class="field" id="503503924FNAM1"> </span> <span> </span> <span class="field" id="503503924LNAM1"> COMMUNICATIONS DIRECTOR</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM503504191" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM503504191"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503504191_1_328708679"> <div class="field singlecolumn" id="503504191FRFM1"> Seasoned communications pro and results-driven communications strategist with award-winning writing and editing credentials, proven successes in media relations/pitching, and longtime experience in Web and social media content.</div> </div> </div> <div class="section" id="SECTION_HILT503504192" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT503504192"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503504192_1_328707374"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="503504192SKC11"> <ul> <li> Superior verbal and written communication skills</li> <li> Excellent media contacts</li> <li> Crisis communication</li> <li> Web content</li> </ul> </td> <td class="field twocol_2" id="503504192SKC21"> <ul> <li> Brand development and management</li> <li> Analytical thinker</li> <li> PowerPoint presentations</li> <li> Adobe Photoshop</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR503503926" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR503503926"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503503926_1_328695984" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="503503926JTIT1"> Communications director</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="503503926JSTD1"> 09/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="503503926EDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="503503926COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="503503926JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="503503926JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="503503926JDES1" itemprop="description"> <ul> <li> Responsible for all internal and external communications for non-profit agency providing counseling, shelter and services to 90,000 Pennsylvanians each year.</li> <li> Media relations/government relations/fundraising.</li> <li> Web site design and content/social media (Facebook, Twitter, YouTube, Pinterest).</li> <li> Annual report/statewide fatality report/publications design & content.</li> <li> Developed and managed communications strategies, plans and budgets.</li> <li> Planned and launched innovative, creative and effective communications campaigns, such as a press conference to honor domestic violence victims at Capitol Rotunda which resulted in participation by governor and 19 legislators and statewide media coverage.</li> <li> Oversaw and adhered to the communications department budget.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_503503926_2_328695985" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="503503926JTIT2"> Communications director Pennsylvania Auditor General</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="503503926JSTD2"> 01/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="503503926EDDT2"> 01/2013</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="503503926COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="503503926JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="503503926JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="503503926JDES2" itemprop="description"> <ul> <li> Responsible for all internal and external communications for department of 750 employees serving 12.5 million state residents Issued more than 300 press releases each year, plus media inquiries Web site design and content/social media National award for "PR on a Shoestring'' & honorable mention for Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused on in-depth background reports on topical political, economic issues High-profile breaking news such as President Reagan's state funeral Recognized as business writer of year by Pennsylvania Society of Professional Journalists for coverage of US Airways' bankruptcy.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_503503926_3_328695986" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="503503926JTIT3"> Chief communications officer</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="503503926JSTD3"> 08/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="503503926EDDT3"> 04/2003</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="503503926COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="503503926JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="503503926JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="503503926JDES3" itemprop="description"> <ul> <li> Responsible for all internal and external communications for Fortune 700 international toolmaker with more than 14,000 employees in 64 global markets, including Germany, India and China.</li> <li> Speechwriting, annual report and other executive communications, community relations, government relations, corporate philanthropy.</li> <li> Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.</li> <li> Developed and managed communications strategies, plans and budgets.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_503503926_4_328695987" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="503503926JTIT4"> Vice president</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="503503926JSTD4"> 02/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="503503926EDDT4"> 08/2001</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="503503926COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="503503926JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="503503926JSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="503503926JDES4" itemprop="description"> <ul> <li> Speechwriting, annual reports, crisis communications, government relations.</li> <li> Marketing communications and strategic planning.</li> <li> Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa.</li> <li> Developed key messaging, branding and positioning statements.</li> <li> Planned and launched innovative, creative and effective communications campaigns, such as Os-Cal bone supplement, placing former Olympic skater Peggy Fleming on ABC's "Good Morning, America'' </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_503503926_5_328695988" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="503503926JTIT5"> Manager</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="503503926JSTD5"> 12/1996</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="503503926EDDT5"> 02/1998</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="503503926COMP5" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="503503926JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="503503926JSTA5" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="503503926JDES5" itemprop="description"> <ul> <li> Responsible for all external communications for Fortune 500 natural-gas utility with more than 350,000 customers in Pennsylvania and Maryland.</li> <li> Media relations, customer relations, government relations, marketing.</li> <li> Public Utility Commission as a model in the state.</li> <li> Developed and managed communications strategies, plans and budgets.</li> <li> Created and implemented external and internal communications strategies for key company initiatives such as energy deregulation and retail shopping for natural gas</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_503503926_6_328695989" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="503503926JTIT6"> Editor/Reporter</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="503503926JSTD6"> 09/1985</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="503503926EDDT6"> 12/1996</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="503503926COMP6" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="503503926JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="503503926JSTA6" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="503503926JDES6" itemprop="description"> <ul> <li> Award-winning reporter and editor with experience in sports, news, business.</li> <li> Assigned to major stories including sale of Pittsburgh Pirates, financial collapse of Westinghouse Electric, and energy deregulation in Pa.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_503503926_7_328695990" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="503503926JTIT7"> Editor/Reporter</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="503503926JSTD7"> 09/1981</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="503503926EDDT7"> 09/1985</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="503503926COMP7" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="503503926JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="503503926JSTA7" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="503503926JDES7" itemprop="description"> <ul> <li> As scholastic sports editor, operated staff of 12 full-time reporters, copy editors and photographers for sixth-largest Sunday paper in U.S.</li> <li> Investigative reporter in sports, news.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC503503927" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC503503927"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503503927_1_328695991" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="503503927DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="503503927STUY1"> Communications</span> <span> , </span> <span class="jobdates" id="503503927GRYR1"> 1977</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="503503927SCHO1" itemprop="name"> Pennsylvania State University</span> <span> - </span> <span class="joblocation jobcity" id="503503927SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="503503927SSTA1"> State</span> <br/> </span> <span class="field" id="503503927FRFM1"> <ul> communications<li> Reporter and editor of Daily Collegian, college newspaper</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_503503927_2_328695992" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="503503927DGRE2" itemprop="name"> MFA</span> <span> : </span> <span class="programline" id="503503927STUY2"> creative non-fiction</span> <span> , </span> <span class="jobdates" id="503503927GRYR2"> June 2004</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="503503927SCHO2" itemprop="name"> Spalding University </span> <span> - </span> <span class="joblocation jobcity" id="503503927SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="503503927SSTA2"> State</span> <br/> </span> <span class="field" id="503503927FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_ACCM503524372" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM503524372"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503524372_1_328710058"> <div class="field singlecolumn" id="503524372FRFM1"> <ul> <li> Youngest scholastic sports editor in nation at top-10 Sunday newspaper</li> <li> Numerous communications awards, including PA business writer of year and national award for PR on a Shoestring</li> <li> Oversaw communications for auditor general's 2008 re-election campaign that rolled up third-largest vote total in PA history, outpolling President Obama in Keystone State</li> <li> Crisis communications for Fortune 700 companies including Firestone, Equitable Resources and Kennametal Inc.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL503503930" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL503503930"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503503930_1_328695995"> <div class="field singlecolumn" id="503503930FRFM1"> agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design and content, Web site, professional writing, writer, annual reports</div> </div> </div> <div class="section" id="SECTION_ADDI503503931" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI503503931"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503503931_1_328695996"> <div class="field singlecolumn" id="503503931FRFM1"> <div> <br/> </div> <ul> <li> Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979 </li> </ul> </div> </div> </div> </div> | PUBLIC-RELATIONS |
14,611,516 | PROPERTY MANAGEMENT ASSISTANT Professional Summary Dedicated Public Relations Specialist with vast experience managing external public relations and media agencies. Skillfully manages multiple tasks and meets tight deadlines in high-pressure environments. Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns. Education Criminal Justice Bronx Community College - City , State Associate of Arts : Video Game Design Southern New Hampshire University - City , State Certifications Computer Science Certificate, CENTU Dominican Republic - 2009 Intermediate Python Coder/Data Analyst and advancing, DataCamp Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns. | <div class="MPR skn-cbg1 fontsize fontface vmargins hmargins pagesize dynamicbg" id="document"> <div class="firstsection" id="SECTION_PICT1c789815-2c03-4565-9926-8b03489e2f95"> </div> <div class="section" id="SECTION_NAME9ae79c74-0ded-4fb0-af92-edc92d44e150"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_9ae79c74-0ded-4fb0-af92-edc92d44e150_1_63f338aa-866c-429c-b456-f7a5841b7e66" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="9ae79c74-0ded-4fb0-af92-edc92d44e150FNAM1"> </span> <span> </span> <span class="field" id="9ae79c74-0ded-4fb0-af92-edc92d44e150LNAM1"> PROPERTY MANAGEMENT ASSISTANT</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM23596195-dcfd-4e97-bf0f-6f8a1ca0e818"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM23596195-dcfd-4e97-bf0f-6f8a1ca0e818"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_23596195-dcfd-4e97-bf0f-6f8a1ca0e818_1_2fd88dc5-ff45-4452-af5f-1be0291f6807" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="23596195-dcfd-4e97-bf0f-6f8a1ca0e818FRFM1"> <p> Dedicated Public Relations Specialist with vast experience managing external public relations and media agencies. Skillfully manages multiple tasks and meets tight deadlines in high-pressure environments.</p> </div> </div> </div> <div class="section" id="SECTION_HILT0d85a139-9ed8-41fc-8f46-19882fff9580"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT0d85a139-9ed8-41fc-8f46-19882fff9580"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_0d85a139-9ed8-41fc-8f46-19882fff9580_1_15410926-f8e6-4252-a3b7-fe9418ccf904" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn disp-table"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="0d85a139-9ed8-41fc-8f46-19882fff9580SKC11"> <ul> <li> Bilingual in English and Spanish</li> <li> Computer skills</li> <li> Creative Writing</li> <li> Strategy development</li> <li> Social media coordination</li> <li> Media relations</li> </ul> </td> <td class="field twocol_2" id="0d85a139-9ed8-41fc-8f46-19882fff9580SKC21"> <ul> <li> Critical thinking</li> <li> Campaign management</li> <li> Fact checking</li> <li> Information gathering</li> <li> Strategic Planning</li> <li> Social media marketing</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR46f0e746-9aa9-4e7d-a55f-8b5eee2254ce"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR46f0e746-9aa9-4e7d-a55f-8b5eee2254ce"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_46f0e746-9aa9-4e7d-a55f-8b5eee2254ce_1_a18f4c84-478a-4000-95ad-e6b5755d1e55" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJTIT1"> Property Management Assistant</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJSTD1"> 01/2018</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceEDDT1"> <span class="jobdates" format="%m/%Y" id="FIELD_EDDT"> Current</span> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceCOMP1" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJSTA1" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJCNT1"> </span> <br/> </span> <span class="jobline" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJDES1" itemprop="description"> <ul> <li> Introduced prospective tenants to types of units available and performed tours of premises.</li> <li> Communicated with clients and tenants while offering strategic solutions to remedy problems.</li> <li> Communicated effectively with owners, residents and on-site associates.</li> <li> Generated professional networks by engaging in professional, industry and government organizations.</li> <li> Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_46f0e746-9aa9-4e7d-a55f-8b5eee2254ce_2_e4de1cc7-d8d2-4c9a-884d-7d6e90214760" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJTIT2"> Public Relations Coordinator</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJSTD2"> 08/2017</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceEDDT2"> 06/2018</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceCOMP2" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJSTA2" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJCNT2"> </span> <br/> </span> <span class="jobline" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJDES2" itemprop="description"> <ul> <li> Identifying clients' needs through market research and analysis and developing forward-thinking strategies.</li> <li> Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects.</li> <li> Creating proposals for various activations and events.</li> <li> Developing and cultivating ambassadors for campaigns.</li> <li> Researching and organizing event elements, including venues, guest speakers, influencers, etc.</li> <li> Executing and monitoring performance of campaigns to boost brand awareness and profitability.</li> <li> Analyzing the results of campaigns and reporting observations to the client through our post-event reports.</li> <li> Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials.</li> <li> Liaising with journalists to pitch and secure the necessary media coverage.</li> <li> Monitoring media coverage</li> <li> Maintaining an up-to-date media list</li> <li> Compiling monthly reports, and end of campaign reports.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_46f0e746-9aa9-4e7d-a55f-8b5eee2254ce_3_43e6eedd-477b-4cd3-b803-d95a273f808e" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJTIT3"> Faculty Liaison/Textbook Supervisor</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJSTD3"> 04/2015</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceEDDT3"> 06/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceCOMP3" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJSTA3" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJCNT3"> </span> <br/> </span> <span class="jobline" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJDES3" itemprop="description"> <ul> <li> Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.</li> <li> Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth.</li> <li> Responded to requests for information from media or designated appropriate spokesperson or information source.</li> <li> Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.</li> <li> Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.</li> <li> Increased revenues and supported business goals by developing public relations strategies and campaigns.</li> <li> Actively listened to customers' requests, confirming full understanding before addressing concerns.</li> <li> Led projects and analyzed data to identify opportunities for improvement.</li> <li> Resolved problems, improved operations and provided exceptional service.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_46f0e746-9aa9-4e7d-a55f-8b5eee2254ce_4_4439f6a8-9e5b-47ad-bafc-21177c50f42f" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJTIT4"> Stockroom Supervisor</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJSTD4"> 09/2013</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceEDDT4"> 01/2015</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceCOMP4" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJSTA4" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJCNT4"> </span> <br/> </span> <span class="jobline" id="46f0e746-9aa9-4e7d-a55f-8b5eee2254ceJDES4" itemprop="description"> <ul> <li> NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts.</li> <li> Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.</li> <li> Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUCfa8b7ae2-282c-49e6-8143-26ae747f9002"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUCfa8b7ae2-282c-49e6-8143-26ae747f9002"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_fa8b7ae2-282c-49e6-8143-26ae747f9002_1_981e20d1-04d0-43f2-8232-9207a686efb2" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="fa8b7ae2-282c-49e6-8143-26ae747f9002DGRE1" itemprop="name"> </span> <span class="programline" id="fa8b7ae2-282c-49e6-8143-26ae747f9002STUY1"> Criminal Justice</span> <span format="%m/%Y" id="fa8b7ae2-282c-49e6-8143-26ae747f9002GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="fa8b7ae2-282c-49e6-8143-26ae747f9002SCHO1" itemprop="name"> Bronx Community College</span> <span> - </span> <span class="joblocation jobcity" id="fa8b7ae2-282c-49e6-8143-26ae747f9002SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="fa8b7ae2-282c-49e6-8143-26ae747f9002SSTA1"> State</span> <br/> </span> <span class="field" id="fa8b7ae2-282c-49e6-8143-26ae747f9002FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_fa8b7ae2-282c-49e6-8143-26ae747f9002_2_28eaf726-cad8-465c-8937-b93258e67d6f" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="fa8b7ae2-282c-49e6-8143-26ae747f9002DGRE2" itemprop="name"> Associate of Arts</span> <span> : </span> <span class="programline" id="fa8b7ae2-282c-49e6-8143-26ae747f9002STUY2"> Video Game Design</span> <span format="%m/%Y" id="fa8b7ae2-282c-49e6-8143-26ae747f9002GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="fa8b7ae2-282c-49e6-8143-26ae747f9002SCHO2" itemprop="name"> Southern New Hampshire University</span> <span> - </span> <span class="joblocation jobcity" id="fa8b7ae2-282c-49e6-8143-26ae747f9002SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="fa8b7ae2-282c-49e6-8143-26ae747f9002SSTA2"> State</span> <br/> </span> <span class="field" id="fa8b7ae2-282c-49e6-8143-26ae747f9002FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_CERTe9c84553-ccd9-4b6f-b836-a873f3e3298b"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CERTe9c84553-ccd9-4b6f-b836-a873f3e3298b"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_e9c84553-ccd9-4b6f-b836-a873f3e3298b_1_81f0aaa0-c373-48a1-8f93-a178f3c4a5c3" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="e9c84553-ccd9-4b6f-b836-a873f3e3298bFRFM1"> <ul> <li> Computer Science Certificate, CENTU Dominican Republic - 2009</li> <li> Intermediate Python Coder/Data Analyst and advancing, DataCamp</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL9f6fb1f1-fdf1-42bc-98a4-8404e21aa4f1"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL9f6fb1f1-fdf1-42bc-98a4-8404e21aa4f1"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_9f6fb1f1-fdf1-42bc-98a4-8404e21aa4f1_1_6d949088-ed03-460d-9ff9-6561828d7314" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="9f6fb1f1-fdf1-42bc-98a4-8404e21aa4f1FRFM1"> <ul> <li> Bilingual in English and Spanish</li> <li> Computer skills</li> <li> Creative Writing</li> <li> Strategy development</li> <li> Social media coordination</li> <li> Media relations</li> </ul> <ul> <li> Critical thinking</li> <li> Campaign management</li> <li> Fact checking</li> <li> Information gathering</li> <li> Strategic Planning</li> <li> Social media marketing</li> </ul> </div> </div> </div> <div class="section" id="SECTION_WRKHced6782a-99cd-4c07-8656-cad0d2706f6c"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKHced6782a-99cd-4c07-8656-cad0d2706f6c"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_ced6782a-99cd-4c07-8656-cad0d2706f6c_1_01b9ae4e-632e-4348-85fd-33d093de4c4e" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJTIT1"> Property Management Assistant</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJSTD1"> 01/2018</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="ced6782a-99cd-4c07-8656-cad0d2706f6cEDDT1"> <span class="jobdates" format="%m/%Y" id="FIELD_EDDT"> Current</span> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="ced6782a-99cd-4c07-8656-cad0d2706f6cCOMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJDES1" itemprop="description"> <ul> <li> Introduced prospective tenants to types of units available and performed tours of premises.</li> <li> Communicated with clients and tenants while offering strategic solutions to remedy problems.</li> <li> Communicated effectively with owners, residents and on-site associates.</li> <li> Generated professional networks by engaging in professional, industry and government organizations.</li> <li> Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_ced6782a-99cd-4c07-8656-cad0d2706f6c_2_5ec0744b-1a34-4ec6-8716-5346ac2cdca8" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJTIT2"> Public Relations Coordinator</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJSTD2"> 08/2017</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="ced6782a-99cd-4c07-8656-cad0d2706f6cEDDT2"> 06/2018</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="ced6782a-99cd-4c07-8656-cad0d2706f6cCOMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJDES2" itemprop="description"> <ul> <li> Identifying clients' needs through market research and analysis and developing forward-thinking strategies.</li> <li> Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects.</li> <li> Creating proposals for various activations and events.</li> <li> Developing and cultivating ambassadors for campaigns.</li> <li> Researching and organizing event elements, including venues, guest speakers, influencers, etc.</li> <li> Executing and monitoring performance of campaigns to boost brand awareness and profitability.</li> <li> Analyzing the results of campaigns and reporting observations to the client through our post-event reports.</li> <li> Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials.</li> <li> Liaising with journalists to pitch and secure the necessary media coverage.</li> <li> Monitoring media coverage</li> <li> Maintaining an up-to-date media list</li> <li> Compiling monthly reports, and end of campaign reports.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_ced6782a-99cd-4c07-8656-cad0d2706f6c_3_1311372f-fd5f-4abd-bbf0-e916b7f8becc" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJTIT3"> Faculty Liaison/Textbook Supervisor</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJSTD3"> 04/2015</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="ced6782a-99cd-4c07-8656-cad0d2706f6cEDDT3"> 06/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="ced6782a-99cd-4c07-8656-cad0d2706f6cCOMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJDES3" itemprop="description"> <ul> <li> Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.</li> <li> Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth.</li> <li> Responded to requests for information from media or designated appropriate spokesperson or information source.</li> <li> Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.</li> <li> Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.</li> <li> Increased revenues and supported business goals by developing public relations strategies and campaigns.</li> <li> Actively listened to customers' requests, confirming full understanding before addressing concerns.</li> <li> Led projects and analyzed data to identify opportunities for improvement.</li> <li> Resolved problems, improved operations and provided exceptional service.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_ced6782a-99cd-4c07-8656-cad0d2706f6c_4_3422f715-352c-4de5-82ee-ef06f5bf1f9e" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJTIT4"> Stockroom Supervisor</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJSTD4"> 09/2013</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="ced6782a-99cd-4c07-8656-cad0d2706f6cEDDT4"> 01/2015</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="ced6782a-99cd-4c07-8656-cad0d2706f6cCOMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="ced6782a-99cd-4c07-8656-cad0d2706f6cJDES4" itemprop="description"> <ul> <li> NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts.</li> <li> Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.</li> <li> Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.</li> </ul> </span> </div> </div> </div> </div> | PUBLIC-RELATIONS |
32,441,790 | EDITOR Summary Detail-oriented and organized. Accurate and well versed in database management. Strong organizational, technical and analytical skills. Successfully manages multiple data entry projects at once. Goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Focused on delivering high quality results in a timely manner. Highlights Strong Financial Administration Grant Management Budget Management Goal Planning Business and Office Administration Community Outreach Team Leadership Strong problem solver Human Resources Administration Workshop and Orientation Presentations Excellent Organization Skills Editing and Proofreading Microsoft Office Products Pleasant demeanor Filing and data archiving Customer service-oriented Experience Editor Sep 2002 to Current Company Name － City , State Oversee layout, design and content of featured publications. Select relevant material for each issue, considering cost and benefit. Generate ideas for feature articles with the writing staff. Commission work by freelance and in-house writers. Manage writing staff and liaise with artists and photographers. Arrange for copyright permissions. Raise the profile of the magazine. Network and recruit for sponsorships. Ensure staff meets established deadlines. Bookkeeping Specialist Jun 2012 to Oct 2014 Company Name － City , State Financial Administration and Oversight of... Accounts receivable (A/R) and accounts payable (A/P). Insurances and contracts. Monthly records/planning/reconciliation of all bank accounts. Daily invoices and primary databases. Reimbursements and petty cash. Human resources procedures. Maintaining updated volunteer database. Contract revision. Public Relations Administrator/Bookkeeper Aug 2006 to Feb 2009 Company Name － City , State Manage public outreach, recruitment and relations with sponsoring/supporting community programs and events. Conduct group and individual information meetings. Assist potential sponsors with goal planning. Assist in identifying and addressing barriers to complete established goals. Develop and present goal setting workshops and orientations. Provide bookkeeping support while managing database and conducting relevant analysis. Project Manager (Profession Opportunity Grant for Immigration/Refugee Recipients Apr 2003 to Jan 2006 Company Name － City , State Provide resource information for potential students and participants ready for career search. Coordinate with professional organization and post-secondary education institutions to recruit and attract skilled job seekers for the grant program. Assist clients in communication with government agencies regarding Immigration/Refugee paperwork. Conduct follow-up visits with clients, assess refugee settlements, and submit progress reports. Supervise and evaluate project staff. Management of all grant-related activities including budget and spending projections. Conduct outreach, recruitment and awarding of subcontracts. Collect, direct and develop all relevant grant data. Conduct career management activities: Assessment, counseling, job development and management of support services. Education Bachelor of Art , Russian Language and Literature/Editing/Public Relations Krasnodarsky Gosudarstvennyi Universitet (Kuban State University) － City , Russia Russian Language and Literature/Editing/Public Relations Languages Bi-Lingual in English and Russian Skills Accounts payable, Accounts receivable, A/P, Bookkeeping, Budget Management, Excellent Communication, Contracts, Counseling, Clients, Databases, Editing, English, Feature Articles, Financial goal setting, Human Resources, Layout and Design, Team Leadership, Managing, meetings, Microsoft OfficeProducts, Networking, Office Administration, Organization Skills, Presentations, Proofreading, Publications, QuickBooks, Recruitment, Russian, Workshops. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME638350811" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_638350811_1_415507868" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="638350811FNAM1"> </span> <span> </span> <span class="field" id="638350811LNAM1"> EDITOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM638350813" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM638350813"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_638350813_1_415520836" style="padding-top:0px;"> <div class="field singlecolumn" id="638350813FRFM1"> <p align="LEFT"> Detail-oriented and organized. Accurate and well versed in database management. Strong organizational, technical and analytical skills. Successfully manages multiple data entry projects at once. Goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Focused on delivering high quality results in a timely manner.</p> </div> </div> </div> <div class="section" id="SECTION_HILT638350814" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT638350814"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_638350814_1_415507879" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="638350814SKC11"> <ul> <li> Strong Financial Administration</li> <li> Grant Management </li> <li> Budget Management</li> <li> Goal Planning </li> <li> Business and Office Administration </li> <li> Community Outreach</li> <li> Team Leadership</li> <li> Strong problem solver</li> </ul> <br/> <br/> <br/> </td> <td class="field twocol_2" id="638350814SKC21"> <ul> <li> Human Resources Administration </li> <li> Workshop and Orientation Presentations</li> <li> Excellent Organization Skills</li> <li> Editing and Proofreading Microsoft Office Products</li> <li> Pleasant demeanor</li> <li> Filing and data archiving</li> <li> Customer service-oriented</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR638350815" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR638350815"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_638350815_1_415507875" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="638350815JTIT1"> Editor</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="638350815JSTD1"> Sep 2002</span> <span> to </span> <span class="jobdates" format="%b %Y" id="638350815EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="638350815COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="638350815JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="638350815JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="638350815JDES1" itemprop="description"> <ul> <li> Oversee layout, design and content of featured publications.</li> <li> Select relevant material for each issue, considering cost and benefit.</li> <li> Generate ideas for feature articles with the writing staff.</li> <li> Commission work by freelance and in-house writers.</li> <li> Manage writing staff and liaise with artists and photographers.</li> <li> Arrange for copyright permissions.</li> <li> Raise the profile of the magazine.</li> <li> Network and recruit for sponsorships.</li> <li> Ensure staff meets established deadlines.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_638350815_2_415507870" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="638350815JTIT2"> Bookkeeping Specialist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="638350815JSTD2"> Jun 2012</span> <span> to </span> <span class="jobdates" format="%b %Y" id="638350815EDDT2"> Oct 2014</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="638350815COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="638350815JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="638350815JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="638350815JDES2" itemprop="description"> <ul> <li> Financial Administration and Oversight of...</li> <li> Accounts receivable (A/R) and accounts payable (A/P).</li> <li> Insurances and contracts.</li> <li> Monthly records/planning/reconciliation of all bank accounts.</li> <li> Daily invoices and primary databases.</li> <li> Reimbursements and petty cash.</li> <li> Human resources procedures.</li> <li> Maintaining updated volunteer database.</li> <li> Contract revision.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_638350815_3_415507872" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="638350815JTIT3"> Public Relations Administrator/Bookkeeper</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="638350815JSTD3"> Aug 2006</span> <span> to </span> <span class="jobdates" format="%b %Y" id="638350815EDDT3"> Feb 2009</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="638350815COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="638350815JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="638350815JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="638350815JDES3" itemprop="description"> <ul> <li> Manage public outreach, recruitment and relations with sponsoring/supporting community programs and events.</li> <li> Conduct group and individual information meetings.</li> <li> Assist potential sponsors with goal planning.</li> <li> Assist in identifying and addressing barriers to complete established goals.</li> <li> Develop and present goal setting workshops and orientations.</li> <li> Provide bookkeeping support while managing database and conducting relevant analysis.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_638350815_4_415507874" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="638350815JTIT4"> Project Manager (Profession Opportunity Grant for Immigration/Refugee Recipients</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="638350815JSTD4"> Apr 2003</span> <span> to </span> <span class="jobdates" format="%b %Y" id="638350815EDDT4"> Jan 2006</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="638350815COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="638350815JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="638350815JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="638350815JDES4" itemprop="description"> <ul> <li> Provide resource information for potential students and participants ready for career search.</li> <li> Coordinate with professional organization and post-secondary education institutions to recruit and attract skilled job seekers for the grant program.</li> <li> Assist clients in communication with government agencies regarding Immigration/Refugee paperwork.</li> <li> Conduct follow-up visits with clients, assess refugee settlements, and submit progress reports.</li> <li> Supervise and evaluate project staff. </li> <li> Management of all grant-related activities including budget and spending projections.</li> <li> Conduct outreach, recruitment and awarding of subcontracts.</li> <li> Collect, direct and develop all relevant grant data.</li> <li> Conduct career management activities: Assessment, counseling, job development and management of support services.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC638350816" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC638350816"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_638350816_1_415507877" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="638350816DGRE1" itemprop="name"> Bachelor of Art</span> <span> , </span> <span class="programline" id="638350816STUY1"> Russian Language and Literature/Editing/Public Relations</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="638350816SCHO1" itemprop="name"> Krasnodarsky Gosudarstvennyi Universitet (Kuban State University)</span> <span> － </span> <span class="joblocation jobcity" id="638350816SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="638350816SSTA1"> </span> <span class="joblocation jobstate" id="638350816SCNT1"> Russia</span> </span> <span class="field" id="638350816FRFM1"> <p align="LEFT"> Russian Language and Literature/Editing/Public Relations</p> </span> </div> </div> </div> <div class="section" id="SECTION_LANG638350818" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_LANG638350818"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_638350818_1_415507878" style="padding-top:0px;"> <div class="field singlecolumn" id="638350818FRFM1"> Bi-Lingual in English and Russian</div> </div> </div> <div class="section" id="SECTION_SKLL638350820" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL638350820"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_638350820_1_415507881" style="padding-top:0px;"> <div class="field singlecolumn" id="638350820FRFM1"> <p align="LEFT"> Accounts payable, Accounts receivable, A/P, Bookkeeping, Budget Management, Excellent Communication, Contracts, Counseling, Clients, Databases, Editing, English, Feature Articles, Financial goal setting, Human Resources, Layout and Design, Team Leadership, Managing, meetings, Microsoft OfficeProducts, Networking, Office Administration, Organization Skills, Presentations, Proofreading, Publications, QuickBooks, Recruitment, Russian, Workshops.</p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
12,237,267 | SENIOR ACCOUNT MANAGER Professional Summary Skills Administrative Administrative support Budget Business operations Clients Customer service Senior management Fashion Inventory Logistics Managing Marketing Meetings Office Negotiating PR Pricing Reporting Sales Supervision Unique Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving
business operations. Results-driven and operates well with minimal supervision to meet
demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related
position at Drunk Elephant where professional experience will be effectively utilized with the
opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory,
purchase orders, sales reporting, analysis, QVC digital business, and on-air show
production. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at
store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while
maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales
promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper
communications and reporting practices for a successful event outcome. EXECUTIVE ASSISTANT Provided highly diverse administrative support to the CEO and executive team by
managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead
and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day
administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures
by creating a distinctive and memorable service experience, which resulted in 60+ new
clients and over $85k in sales. SPECIAL EVENTS COORDINATOR Collaborated to plan and execute all branded events including field sales education and
retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and
determine ROI. Education Bachelor of Arts : Business Administration , 05/2011 California State University - City Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving
business operations. Results-driven and operates well with minimal supervision to meet
demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related
position at Drunk Elephant where professional experience will be effectively utilized with the
opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory,
purchase orders, sales reporting, analysis, QVC digital business, and on-air show
production. EXECUTIVE ASSISTANT , Provided highly diverse administrative support to the CEO and executive team by
managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead
and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day
administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures
by creating a distinctive and memorable service experience, which resulted in 60+ new
clients and over $85k in sales. SPECIAL EVENTS COORDINATOR , Collaborated to plan and execute all branded events including field sales education and
retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and
determine ROI. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at
store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while
maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales
promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper
communications and reporting practices for a successful event outcome. Skills Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique | <div class="MPR skn-cbg1 fontsize fontface vmargins hmargins pagesize dynamicbg" id="document"> <div class="section" id="SECTION_NAME18d010dd-362c-47d0-abbe-fc59cbd98188"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_18d010dd-362c-47d0-abbe-fc59cbd98188_1_b07edcbe-22c2-48de-b9d2-7cd74fe93138" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="18d010dd-362c-47d0-abbe-fc59cbd98188FNAM1"> </span> <span> </span> <span class="field" id="18d010dd-362c-47d0-abbe-fc59cbd98188LNAM1"> SENIOR ACCOUNT MANAGER</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM6ac80079-c875-4808-99b8-169736e4e534"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM6ac80079-c875-4808-99b8-169736e4e534"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_6ac80079-c875-4808-99b8-169736e4e534_1"> <div class="field singlecolumn" id="6ac80079-c875-4808-99b8-169736e4e534FRFM1"> </div> </div> </div> <div class="section" id="SECTION_HILTcb722872-3fa9-4155-bf1b-88fb52bbf090"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILTcb722872-3fa9-4155-bf1b-88fb52bbf090"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_cb722872-3fa9-4155-bf1b-88fb52bbf090_1_7661e6e8-4d0f-4fb0-9f39-e7c4deab4856" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn disp-table"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="cb722872-3fa9-4155-bf1b-88fb52bbf090SKC11"> <ul> <li> Administrative</li> <li> Administrative support</li> <li> Budget</li> <li> Business operations</li> <li> Clients</li> <li> Customer service</li> <li> Senior management</li> <li> Fashion</li> <li> Inventory</li> <li> Logistics</li> </ul> </td> <td class="field twocol_2" id="cb722872-3fa9-4155-bf1b-88fb52bbf090SKC21"> <ul> <li> Managing</li> <li> Marketing</li> <li> Meetings</li> <li> Office</li> <li> Negotiating</li> <li> PR</li> <li> Pricing</li> <li> Reporting</li> <li> Sales</li> <li> Supervision</li> <li> Unique</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR9bd0106b-7971-4be7-a0e4-162699723305"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR9bd0106b-7971-4be7-a0e4-162699723305"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_9bd0106b-7971-4be7-a0e4-162699723305_1_00cc2b07-08f1-4be8-bf48-104017422884" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="9bd0106b-7971-4be7-a0e4-162699723305JTIT1"> SENIOR ACCOUNT MANAGER</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="9bd0106b-7971-4be7-a0e4-162699723305JSTD1"> 03/2015</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="9bd0106b-7971-4be7-a0e4-162699723305EDDT1"> 11/2020</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9bd0106b-7971-4be7-a0e4-162699723305COMP1" itemprop="name"> </span> <span class="joblocation jobcity" id="9bd0106b-7971-4be7-a0e4-162699723305JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9bd0106b-7971-4be7-a0e4-162699723305JSTA1" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="9bd0106b-7971-4be7-a0e4-162699723305JCNT1"> </span> <br/> </span> <span class="jobline" id="9bd0106b-7971-4be7-a0e4-162699723305JDES1" itemprop="description"> <ul> <li> Dynamic professional with experience enhancing executive productivity and improving
business operations.</li> <li> Results-driven and operates well with minimal supervision to meet
demanding objectives.</li> <li> Seeking to apply unique abilities as an Executive Assistant or related
position at Drunk Elephant where professional experience will be effectively utilized with the
opportunity for advancement.</li> <li> Managed daily business operations for the QVC account including allocations, inventory,
purchase orders, sales reporting, analysis, QVC digital business, and on-air show
production.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9bd0106b-7971-4be7-a0e4-162699723305_2_c26d892b-89fc-479d-b984-a15b38c54a93" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="9bd0106b-7971-4be7-a0e4-162699723305JTIT2"> PUBLIC RELATIONS COORDINATOR</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="9bd0106b-7971-4be7-a0e4-162699723305JSTD2"> 09/2012</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="9bd0106b-7971-4be7-a0e4-162699723305EDDT2"> 03/2015</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9bd0106b-7971-4be7-a0e4-162699723305COMP2" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="9bd0106b-7971-4be7-a0e4-162699723305JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9bd0106b-7971-4be7-a0e4-162699723305JSTA2" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="9bd0106b-7971-4be7-a0e4-162699723305JCNT2"> </span> <br/> </span> <span class="jobline" id="9bd0106b-7971-4be7-a0e4-162699723305JDES2" itemprop="description"> <ul> <li> Identified and implemented the company's PR, marketing and special event activities at
store-level by collaborating with management and vendors to maximize event strategies.</li> <li> Created detailed run-of-show for seamless flow of events and executed all logistics.</li> <li> Actively managed the PR budget and cut cost by negotiating pricing with vendors while
maintaining relationships.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9bd0106b-7971-4be7-a0e4-162699723305_3_f24f2f8c-01be-42a9-955e-d46310fb9e2c" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="9bd0106b-7971-4be7-a0e4-162699723305JTIT3"> MARKETING ASSISTANT</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="9bd0106b-7971-4be7-a0e4-162699723305JSTD3"> 07/2006</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="9bd0106b-7971-4be7-a0e4-162699723305EDDT3"> 08/2012</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9bd0106b-7971-4be7-a0e4-162699723305COMP3" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="9bd0106b-7971-4be7-a0e4-162699723305JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9bd0106b-7971-4be7-a0e4-162699723305JSTA3" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="9bd0106b-7971-4be7-a0e4-162699723305JCNT3"> </span> <br/> </span> <span class="jobline" id="9bd0106b-7971-4be7-a0e4-162699723305JDES3" itemprop="description"> <ul> <li> Planned and executed all store-level events including fashion productions, sales
promotions, charity partnerships, and new customer acquisition.</li> <li> Liaised between all impacted departments and vendors to ensure proper
communications and reporting practices for a successful event outcome.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9bd0106b-7971-4be7-a0e4-162699723305_4_097867db-e8eb-44e6-ac8e-7f76d711c1de" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="9bd0106b-7971-4be7-a0e4-162699723305JTIT4"> EXECUTIVE ASSISTANT</span> </span> <span class="jobline" id="9bd0106b-7971-4be7-a0e4-162699723305JDES4" itemprop="description"> <ul> <li> Provided highly diverse administrative support to the CEO and executive team by
managing travel, itineraries, expenses, meetings and special projects.</li> <li> Managed office buildings by overseeing two receptionists, liaising with the facilities lead
and IT team to maintain all areas and facilitated an office expansion project.</li> <li> Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day
administrative responsibilities and handling escalated customer service issues.</li> <li> Facilitated a customer outreach program initiated to capture clients from store closures
by creating a distinctive and memorable service experience, which resulted in 60+ new
clients and over $85k in sales.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9bd0106b-7971-4be7-a0e4-162699723305_5_ab0c100a-1a55-42a4-a9e2-e4d2eeae94d5" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="9bd0106b-7971-4be7-a0e4-162699723305JTIT5"> SPECIAL EVENTS COORDINATOR</span> </span> <span class="jobline" id="9bd0106b-7971-4be7-a0e4-162699723305JDES5" itemprop="description"> <ul> <li> Collaborated to plan and execute all branded events including field sales education and
retailer events.</li> <li> Conducted post-event analyses to identify key learnings, establish best practices, and
determine ROI.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC00ab63d0-3c75-46d6-aa6b-f439037b084e"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC00ab63d0-3c75-46d6-aa6b-f439037b084e"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_00ab63d0-3c75-46d6-aa6b-f439037b084e_1_8e4a278a-0c30-4bbd-91d3-a293990d66d7" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="00ab63d0-3c75-46d6-aa6b-f439037b084eDGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="00ab63d0-3c75-46d6-aa6b-f439037b084eSTUY1"> Business Administration</span> <span> , </span> <span format="%m/%Y" id="00ab63d0-3c75-46d6-aa6b-f439037b084eGRYR1"> 05/2011</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="00ab63d0-3c75-46d6-aa6b-f439037b084eSCHO1" itemprop="name"> California State University</span> <span> - </span> <span class="joblocation jobcity" id="00ab63d0-3c75-46d6-aa6b-f439037b084eSCIT1"> City</span> <span class="joblocation jobstate" id="00ab63d0-3c75-46d6-aa6b-f439037b084eSSTA1"> </span> <br/> </span> <span class="field" id="00ab63d0-3c75-46d6-aa6b-f439037b084eFRFM1"> </span> </div> </div> </div> <div class="section" id="SECTION_WRKH90588ad5-e31d-451a-b078-e7f9de97d829"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH90588ad5-e31d-451a-b078-e7f9de97d829"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_90588ad5-e31d-451a-b078-e7f9de97d829_1_d824c9e2-f17b-41a8-9959-f6037dae0925" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="90588ad5-e31d-451a-b078-e7f9de97d829JTIT1"> SENIOR ACCOUNT MANAGER</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="90588ad5-e31d-451a-b078-e7f9de97d829JSTD1"> 03/2015</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="90588ad5-e31d-451a-b078-e7f9de97d829EDDT1"> 11/2020</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="90588ad5-e31d-451a-b078-e7f9de97d829COMP1" itemprop="name"> </span> <span class="joblocation jobcity" id="90588ad5-e31d-451a-b078-e7f9de97d829JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="90588ad5-e31d-451a-b078-e7f9de97d829JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="90588ad5-e31d-451a-b078-e7f9de97d829JDES1" itemprop="description"> <ul> <li> Dynamic professional with experience enhancing executive productivity and improving
business operations.</li> <li> Results-driven and operates well with minimal supervision to meet
demanding objectives.</li> <li> Seeking to apply unique abilities as an Executive Assistant or related
position at Drunk Elephant where professional experience will be effectively utilized with the
opportunity for advancement.</li> <li> Managed daily business operations for the QVC account including allocations, inventory,
purchase orders, sales reporting, analysis, QVC digital business, and on-air show
production.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_90588ad5-e31d-451a-b078-e7f9de97d829_2_faad8c2b-0270-474f-85e6-3664f4ff003a" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="90588ad5-e31d-451a-b078-e7f9de97d829JTIT2"> EXECUTIVE ASSISTANT</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="90588ad5-e31d-451a-b078-e7f9de97d829JSTD2"> </span> <span class="jobdates" format="%m/%Y" id="90588ad5-e31d-451a-b078-e7f9de97d829EDDT2"> </span> </span> <span class="jobline" id="90588ad5-e31d-451a-b078-e7f9de97d829JDES2" itemprop="description"> <ul> <li> Provided highly diverse administrative support to the CEO and executive team by
managing travel, itineraries, expenses, meetings and special projects.</li> <li> Managed office buildings by overseeing two receptionists, liaising with the facilities lead
and IT team to maintain all areas and facilitated an office expansion project.</li> <li> Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day
administrative responsibilities and handling escalated customer service issues.</li> <li> Facilitated a customer outreach program initiated to capture clients from store closures
by creating a distinctive and memorable service experience, which resulted in 60+ new
clients and over $85k in sales.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_90588ad5-e31d-451a-b078-e7f9de97d829_3_9af1a092-32af-4584-b2aa-652e9d9a7d9e" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="90588ad5-e31d-451a-b078-e7f9de97d829JTIT3"> SPECIAL EVENTS COORDINATOR</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="90588ad5-e31d-451a-b078-e7f9de97d829JSTD3"> </span> <span class="jobdates" format="%m/%Y" id="90588ad5-e31d-451a-b078-e7f9de97d829EDDT3"> </span> </span> <span class="jobline" id="90588ad5-e31d-451a-b078-e7f9de97d829JDES3" itemprop="description"> <ul> <li> Collaborated to plan and execute all branded events including field sales education and
retailer events.</li> <li> Conducted post-event analyses to identify key learnings, establish best practices, and
determine ROI.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_90588ad5-e31d-451a-b078-e7f9de97d829_4_19fde6e6-eceb-4b05-997a-8f69d0d8630f" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="90588ad5-e31d-451a-b078-e7f9de97d829JTIT4"> PUBLIC RELATIONS COORDINATOR</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="90588ad5-e31d-451a-b078-e7f9de97d829JSTD4"> 09/2012</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="90588ad5-e31d-451a-b078-e7f9de97d829EDDT4"> 03/2015</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="90588ad5-e31d-451a-b078-e7f9de97d829COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="90588ad5-e31d-451a-b078-e7f9de97d829JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="90588ad5-e31d-451a-b078-e7f9de97d829JSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="90588ad5-e31d-451a-b078-e7f9de97d829JDES4" itemprop="description"> <ul> <li> Identified and implemented the company's PR, marketing and special event activities at
store-level by collaborating with management and vendors to maximize event strategies.</li> <li> Created detailed run-of-show for seamless flow of events and executed all logistics.</li> <li> Actively managed the PR budget and cut cost by negotiating pricing with vendors while
maintaining relationships.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_90588ad5-e31d-451a-b078-e7f9de97d829_5_86dba40d-59f4-4e0e-9dde-d2df7114750e" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="90588ad5-e31d-451a-b078-e7f9de97d829JTIT5"> MARKETING ASSISTANT</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="90588ad5-e31d-451a-b078-e7f9de97d829JSTD5"> 07/2006</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="90588ad5-e31d-451a-b078-e7f9de97d829EDDT5"> 08/2012</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="90588ad5-e31d-451a-b078-e7f9de97d829COMP5" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="90588ad5-e31d-451a-b078-e7f9de97d829JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="90588ad5-e31d-451a-b078-e7f9de97d829JSTA5" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="90588ad5-e31d-451a-b078-e7f9de97d829JDES5" itemprop="description"> <ul> <li> Planned and executed all store-level events including fashion productions, sales
promotions, charity partnerships, and new customer acquisition.</li> <li> Liaised between all impacted departments and vendors to ensure proper
communications and reporting practices for a successful event outcome.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_SKLLb985d649-2c33-4c0e-ae8f-211a45730d6f"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLLb985d649-2c33-4c0e-ae8f-211a45730d6f"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_b985d649-2c33-4c0e-ae8f-211a45730d6f_1_9ab9b425-938c-4dbd-ac0a-c6f23a4b885f" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="b985d649-2c33-4c0e-ae8f-211a45730d6fFRFM1"> <li> Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique</li> </div> </div> </div> </div> | PUBLIC-RELATIONS |
42,332,765 | CUSTOMER REFERENCE PROGRAM MANAGER Summary Senior customer reference program manager focused on cultivating client relationships for the purpose of strengthening their engagement in order to develop advocates for the company and solutions, consequently boosting sales and brand awareness. Self-managed, quick learner that adapts well in a challenging environment and keeps projects on track. Strong contributor in a team environment, with a demonstrated ability to interact with IT professionals and C-level executives. Highlights Customer engagement Stakeholder relations B2B customer programs High tech industry focus Problem solving Skilled negotiator Event planning & execution Detail oriented, results driven Effective communicator Leadership Experience Customer Reference Program Manager Nov 2010 to Current Company Name － City , State Manage global customer reference program for Manufacturing, Public Sector and Healthcare industries Secure and prepare approximately 400 reference participants each year for sales needs, public relations opportunities, analyst/media interviews, and speaking engagements Recruit/onboard customers to scale reference pipeline to support initiatives for corporate marketing, global campaigns, field marketing, industry strategy teams, product management, customer programs, public relations, analyst relations, and sales Directly impact approximately $55M in sales annually Effectively train sales teams on the identification of customer references and how to leverage advocates and their collateral to shorten the sales cycle Partner with internal teams to develop compelling and strategic reference assets: customer profiles, customer slides, customer videos, webcasts, and podcasts Director, Public Relations Mar 2007 to May 2009 Company Name － City , State Managed the communication of marketing messages to defined target audiences for multiple high tech clients Wrote and distributed press releases and case studies; promoted news stories through print, online and broadcast media Developed lead generation programs with trade associations and industry publications through newsletter sponsorships, trade show promotions and webcasts Account Representative Sep 2005 to Mar 2007 Company Name － City , State Promoted, marketed and sold custom imprinted marketing solutions. Assisted clients with developing marketing programs and campaigns. Generated $75k in new client sales in the first nine months. Sr. Manager, Sales Intelligence Jan 2004 to Jan 2005 Company Name － City , State Gathered and disseminated competitive intelligence. Analyzed win/loss data and formulated strategic counter-actions for sales teams. Provided sales analysis and support tools to worldwide channel partners, improving sales performance and increasing revenues. Established and managed an in-house reference management system serving global sales teams. Secured customer contacts for public relations, field marketing projects and sales. Delivered reference program metrics to management. Managed the production of responses to sales RFIs and coordinated corporate site visits. Manager, Corporate Communications Jan 1999 to Jan 2004 Company Name － City , State Increased corporate visibility and improved corporate/product branding through public relations and advertising. Expanded press relations, increasing the company's editorial placements by 150%. Managed $1M annual budget for media buys, including broadcast, print and digital. Supervised analyst relations including research inquiries and corporate presentations. Coordinated press release pipeline, editing and distribution to wire and trade publications. Directed the strategic planning and re-design of corporate web site and customer portal. Education Bachelor of Science , Hotel Administration Whittemore School of Business, University of New Hampshire － City , State Related Volunteer Work Board Member, Marshwood Education Foundation 2009-2014 Chair, Public Relations Committee 2011-2014 Technical Skills Microsoft Office: Word, Excel, PowerPoint Database Management: Boulder Logic, Salesforce.com Industry Tools and Reporting: Cognos, TechValidate | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME669043051" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_669043051_1_435044183" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field fName" id="669043051FNAM1"> </span> <span> </span> <span class="field" id="669043051LNAM1"> CUSTOMER REFERENCE PROGRAM MANAGER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM669043053" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM669043053"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_669043053_1_435045297" style="
padding-top:0px;
"> <div class="field singlecolumn" id="669043053FRFM1"> <p align="LEFT"> Senior customer reference program manager focused on cultivating client relationships for the purpose of strengthening their engagement in order to develop advocates for the company and solutions, consequently boosting sales and brand awareness. </p> <br/> <p align="LEFT"> Self-managed, quick learner that adapts well in a challenging environment and keeps projects on track. Strong contributor in a team environment, with a demonstrated ability to interact with IT professionals and C-level executives. </p> </div> </div> </div> <div class="section" id="SECTION_HILT669043054" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT669043054"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_669043054_1_435046263" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="669043054SKC11"> <ul> <li> Customer engagement</li> <li> Stakeholder relations</li> <li> B2B customer programs</li> <li> High tech industry focus</li> <li> Problem solving</li> </ul> </td> <td class="field twocol_2" id="669043054SKC21"> <ul> <li> Skilled negotiator</li> <li> Event planning & execution</li> <li> Detail oriented, results driven</li> <li> Effective communicator</li> <li> Leadership</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR669043055" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR669043055"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_669043055_1_435048211" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="669043055JTIT1"> Customer Reference Program Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="669043055JSTD1"> Nov 2010</span> <span> to </span> <span class="jobdates" format="%b %Y" id="669043055EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="669043055COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="669043055JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="669043055JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="669043055JDES1" itemprop="description"> <ul> <li> Manage global customer reference program for Manufacturing, Public Sector and Healthcare industries</li> <li> Secure and prepare approximately 400 reference participants each year for sales needs, public relations opportunities, analyst/media interviews, and speaking engagements</li> <li> Recruit/onboard customers to scale reference pipeline to support initiatives for corporate marketing, global campaigns, field marketing, industry strategy teams, product management, customer programs, public relations, analyst relations, and sales</li> <li> Directly impact approximately $55M in sales annually</li> <li> Effectively train sales teams on the identification of customer references and how to leverage advocates and their collateral to shorten the sales cycle</li> <li> Partner with internal teams to develop compelling and strategic reference assets: customer profiles, customer slides, customer videos, webcasts, and podcasts</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_669043055_2_435044185" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:5px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="669043055JTIT2"> Director, Public Relations</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="669043055JSTD2"> Mar 2007</span> <span> to </span> <span class="jobdates" format="%b %Y" id="669043055EDDT2"> May 2009</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="669043055COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="669043055JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="669043055JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="669043055JDES2" itemprop="description"> <ul> <li> Managed the communication of marketing messages to defined target audiences for multiple high tech clients</li> <li> Wrote and distributed press releases and case studies; promoted news stories through print, online and broadcast media</li> <li> Developed lead generation programs with trade associations and industry publications through newsletter sponsorships, trade show promotions and webcasts</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_669043055_3_435044186" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:5px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="669043055JTIT3"> Account Representative</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="669043055JSTD3"> Sep 2005</span> <span> to </span> <span class="jobdates" format="%b %Y" id="669043055EDDT3"> Mar 2007</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="669043055COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="669043055JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="669043055JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="669043055JDES3" itemprop="description"> <ul> <li> Promoted, marketed and sold custom imprinted marketing solutions.</li> <li> Assisted clients with developing marketing programs and campaigns.</li> <li> Generated $75k in new client sales in the first nine months.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_669043055_4_435044187" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:5px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="669043055JTIT4"> Sr. Manager, Sales Intelligence</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="669043055JSTD4"> Jan 2004</span> <span> to </span> <span class="jobdates" format="%b %Y" id="669043055EDDT4"> Jan 2005</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="669043055COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="669043055JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="669043055JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="669043055JDES4" itemprop="description"> <ul> <li> Gathered and disseminated competitive intelligence. Analyzed win/loss data and formulated strategic counter-actions for sales teams.</li> <li> Provided sales analysis and support tools to worldwide channel partners, improving sales performance and increasing revenues.</li> <li> Established and managed an in-house reference management system serving global sales teams.</li> <li> Secured customer contacts for public relations, field marketing projects and sales. Delivered reference program metrics to management. </li> <li> Managed the production of responses to sales RFIs and coordinated corporate site visits. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_669043055_5_435044188" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:5px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="669043055JTIT5"> Manager, Corporate Communications</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="669043055JSTD5"> Jan 1999</span> <span> to </span> <span class="jobdates" format="%b %Y" id="669043055EDDT5"> Jan 2004</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="669043055COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="669043055JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="669043055JSTA5" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="669043055JDES5" itemprop="description"> <ul> <li> Increased corporate visibility and improved corporate/product branding through public relations and advertising. </li> <li> Expanded press relations, increasing the company's editorial placements by 150%.</li> <li> Managed $1M annual budget for media buys, including broadcast, print and digital. </li> <li> Supervised analyst relations including research inquiries and corporate presentations.</li> <li> Coordinated press release pipeline, editing and distribution to wire and trade publications.</li> <li> Directed the strategic planning and re-design of corporate web site and customer portal.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC669043056" style="
padding-top:10px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC669043056"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_669043056_1_435044190" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="669043056DGRE1" itemprop="name"> Bachelor of Science</span> <span> , </span> <span class="programline" id="669043056STUY1"> Hotel Administration</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="669043056SCHO1" itemprop="name"> Whittemore School of Business, University of New Hampshire</span> <span> － </span> <span class="joblocation jobcity" id="669043056SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="669043056SSTA1"> State</span> <span class="joblocation jobstate" id="669043056SCNT1"> </span> </span> <span class="field" id="669043056FRFM1"> </span> </div> </div> </div> <div class="section" id="SECTION_INTR669043058" style="
padding-top:15px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_INTR669043058"> Related Volunteer Work</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_669043058_1_435044192" style="
padding-top:0px;
"> <div class="field singlecolumn" id="669043058FRFM1"> <p align="LEFT"> Board Member, Marshwood Education Foundation 2009-2014</p> <ul> <li> Chair, Public Relations Committee 2011-2014</li> </ul> <br/> </div> </div> </div> <div class="section" id="SECTION_SKLL669043066" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL669043066"> Technical Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_669043066_1_435044194" style="
padding-top:0px;
"> <div class="field singlecolumn" id="669043066FRFM1"> <ul> <li> Microsoft Office: Word, Excel, PowerPoint</li> <li> Database Management: Boulder Logic, Salesforce.com</li> <li> Industry Tools and Reporting: Cognos, TechValidate</li> </ul> </div> </div> </div> </div> | PUBLIC-RELATIONS |
26,127,853 | FAST FOOD RESTAURANT MANAGER Summary To join a company that offers me a stable and positive atmosphere and inspires me to enhance and
therefore to innovate the work culture for the betterment of all parties concerned. Highlights Computerized cash registers, Email software, Inventory management software, Laser printers, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Notebook computers, Personal computers, Point of sale POS software, Spreadsheet software Operating Vehicles, Mechanized Devices, or Equipment Resolving Conflicts and Negotiating with Others Training and Teaching Others Laptop computers, Microsoft Word, Personal computers, Scheduling software Organizing, Planning, and Prioritizing Work Judging the Qualities of Things, Services, or People Documenting/Recording Information Developing and Building Teams Experience with: Adobe Systems Adobe Acrobat, Adobe Systems Adobe Acrobat software, Adobe Systems Adobe Flash Experience in; Placing food orders, making weekly employee schedules, interviewing, hiring and termination of employees Experience Fast Food Restaurant Manager March 2013 to May 2016 Company Name － City , State Monitor employee and patron activities to ensure liquor regulations are obeyed Count money and make bank deposits Monitor food preparation methods, portion sizes Investigate and resolve complaints regarding food quality, service, or accommodations Monitor budgets and payroll records Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity Schedule staff hours and assign duties Establish standards for personnel performance and customer service Perform some food preparation Keep records required by government agencies regarding sanitation or food subsidies Review work procedures and operational problems to determine ways to improve service, performance, or safety Order and purchase equipment and supplies Estimate food consumption to anticipate amounts to be purchased or requisitioned Assess staffing needs Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable Making Decisions and Solving Problems Training and Teaching Others Performing for or Working Directly with the Public Guiding, Directing, and Motivating Subordinates Developing and Building Teams Communicating with Supervisors, Peers, or Subordinates Resolving Conflicts and Negotiating with Others. Public Relations Manager PR Manager April 2010 to July 2012 Company Name － City , State Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities Write interesting and effective press releases, prepare information for media kits, and develop and maintain company internet or intranet web pages Identify main client groups and audiences, determine the best way to communicate publicity information to them, and develop and implement a communication plan Develop and maintain the company's corporate image and identity, which includes the use of logos and signage Direct activities of external agencies, establishments, and departments that develop and implement communication strategies and information programs Draft speeches for company executives and arrange interviews and other forms of contact for them Evaluate advertising and promotion programs for compatibility with public relations efforts Manage special events, such as sponsorship of races, parties introducing new products, or other activities the firm supports, to gain public attention through the media without advertising directly Communicating with Persons Outside Organization Establishing and Maintaining Interpersonal Relationships Communicating with Supervisors, Peers, or Subordinates Thinking Creatively Organizing, Planning, and Prioritizing Work Making Decisions and Solving Problems Performing for or Working Directly with the Public Interacting With Computers Developing Objectives and Strategies Experience with: Microsoft Office software, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Photocopying equipment. Child Daycare Worker May 2001 to June 2010 City , State Perform first aid or cardiopulmonary resuscitation (CPR) when required Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children Help prepare and serve nutritionally balanced meals and snacks for children Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior Remove hazards and develop appropriate boundaries and rules to create a safe environment for children Work with parents to develop and implement discipline programs to promote desirable child behavior Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates Transport children to schools, social outings, and medical appointments Regulate children's rest periods and nap schedules Supervise and assist with homework Keep records of play, meal schedules, and bill payment Making Decisions and Solving Problems Establishing and Maintaining Interpersonal Relationships Performing General Physical Activities. General Manager June 2016 Company Name － City , State Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth. Education Associate's Degree : Phlebotomy Technician/Phlebotomist , February 2014 City , State Phlebotomy Technician/Phlebotomist Match laboratory requisition forms to specimen tubes Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies Draw blood from arteries, using arterial collection techniques Draw blood from capillaries by dermal puncture, such as heel or finger stick methods Collect fluid or tissue samples, using appropriate collection procedures Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels Getting Information Updating and Using Relevant Knowledge Identifying Objects, Actions, and Events Making Decisions and Solving Problems Experience with: Blood collection syringes, Blood drawing syringes, Blood glucose monitoring equipment, Capillary tubes, Sputum cups, Sterile vacutainer tubes, Venipuncture butterfly needles, Venipuncture needles Associate's Degree : Business Administration and Management , November 2011 DeVry University － City , State Business Administration and Management Additional Information Coaching and Developing Others Coordinating the Work and Activities of Others Updating and Using Relevant Knowledge Staffing Organizational Units Scheduling Work and Activities Communicating with Persons Outside Organization Performing Administrative Activities Inspecting Equipment, Structures, or Material Skills Adobe Acrobat, Adobe, advertising, arts, Draw blood, budgets, cash registers, Coaching, Interpersonal, communication skills, CPR, client, clients, customer service, delivery, Directing, Email, equipment maintenance, Estimating, special events, first aid, Flash, forms, government, drawing, image, Inventory management, Laptop computers, Notebook computers, Laser printers, logos, money, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft
Word, Microsoft Word, Microsoft Word, Negotiating, Organizing, payroll, personnel, policies, POS, press releases, promotion, public relations, publicity, quality, reading, Recording, repairs, resuscitation, safety, Scheduling, Collect specimens, speeches, Spreadsheet, staffing, Teaching, type, Venipuncture, web pages | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME851977102" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_851977102_1_556310299" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="851977102FNAM1"> </span> <span> </span> <span class="field" id="851977102LNAM1"> FAST FOOD RESTAURANT MANAGER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM851977104" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM851977104"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_851977104_1_556310306" style="
padding-top:0px;
"> <div class="field singlecolumn" id="851977104FRFM1"> To join a company that offers me a stable and positive atmosphere and inspires me to enhance and
therefore to innovate the work culture for the betterment of all parties concerned.</div> </div> </div> <div class="section" id="SECTION_HILT851977105" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT851977105"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_851977105_1_556310307" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="851977105SKC11"> <ul> <li> Computerized cash registers, Email software, Inventory management software, Laser printers, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Notebook computers, Personal computers, Point of sale POS software, Spreadsheet software Operating Vehicles, Mechanized Devices, or Equipment</li> <li> Resolving Conflicts and Negotiating with Others</li> <li> Training and Teaching Others</li> <li> Laptop computers, Microsoft Word, Personal computers, Scheduling</li> <li> software Organizing, Planning, and Prioritizing Work Judging the Qualities of Things, Services, or People Documenting/Recording Information Developing and Building Teams Experience with: Adobe Systems Adobe Acrobat, Adobe Systems Adobe Acrobat software, Adobe Systems Adobe Flash</li> </ul> </td> <td class="field twocol_2 charspace" id="851977105SKC21"> <ul> <li> Experience in; Placing food orders, making weekly employee schedules, interviewing, hiring and termination of employees<br/> </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM851977342" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR851977106" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR851977106"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_851977106_1_556310301" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="851977106JTIT1"> Fast Food Restaurant Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="851977106JSTD1"> March 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="851977106EDDT1"> May 2016</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="851977106COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="851977106JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="851977106JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="851977106JDES1" itemprop="description"> <ul> <li> Monitor employee and patron activities to ensure liquor regulations are obeyed Count money and make bank deposits Monitor food preparation methods, portion sizes Investigate and resolve complaints regarding food quality, service, or accommodations Monitor budgets and payroll records Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity Schedule staff hours and assign duties Establish standards for personnel performance and customer service Perform some food preparation Keep records required by government agencies regarding sanitation or food subsidies Review work procedures and operational problems to determine ways to improve service, performance, or safety Order and purchase equipment and supplies Estimate food consumption to anticipate amounts to be purchased or requisitioned Assess staffing needs Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable Making Decisions and Solving Problems Training and Teaching Others Performing for or Working Directly with the Public Guiding, Directing, and Motivating Subordinates Developing and Building Teams Communicating with Supervisors, Peers, or Subordinates Resolving Conflicts and Negotiating with Others.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_851977106_2_556310302" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="851977106JTIT2"> Public Relations Manager PR Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="851977106JSTD2"> April 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="851977106EDDT2"> July 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="851977106COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="851977106JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="851977106JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="851977106JDES2" itemprop="description"> <ul> <li> Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities Write interesting and effective press releases, prepare information for media kits, and develop and maintain company internet or intranet web pages Identify main client groups and audiences, determine the best way to communicate publicity information to them, and develop and implement a communication plan Develop and maintain the company's corporate image and identity, which includes the use of logos and signage Direct activities of external agencies, establishments, and departments that develop and implement communication strategies and information programs Draft speeches for company executives and arrange interviews and other forms of contact for them Evaluate advertising and promotion programs for compatibility with public relations efforts Manage special events, such as sponsorship of races, parties introducing new products, or other activities the firm supports, to gain public attention through the media without advertising directly Communicating with Persons Outside Organization Establishing and Maintaining Interpersonal Relationships Communicating with Supervisors, Peers, or Subordinates Thinking Creatively Organizing, Planning, and Prioritizing Work Making Decisions and Solving Problems Performing for or Working Directly with the Public Interacting With Computers Developing Objectives and Strategies Experience with: Microsoft Office software, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Photocopying equipment.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_851977106_3_556310303" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="851977106JTIT3"> Child Daycare Worker</span> <br/> <span> <span class="jobdates" format="%B %Y" id="851977106JSTD3"> May 2001</span> <span> to </span> <span class="jobdates" format="%B %Y" id="851977106EDDT3"> June 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="851977106COMP3" itemprop="name"> </span> <span class="joblocation jobcity" id="851977106JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="851977106JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="851977106JDES3" itemprop="description"> <ul> <li> Perform first aid or cardiopulmonary resuscitation (CPR) when required Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children Help prepare and serve nutritionally balanced meals and snacks for children Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior Remove hazards and develop appropriate boundaries and rules to create a safe environment for children Work with parents to develop and implement discipline programs to promote desirable child behavior Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates Transport children to schools, social outings, and medical appointments Regulate children's rest periods and nap schedules Supervise and assist with homework Keep records of play, meal schedules, and bill payment Making Decisions and Solving Problems Establishing and Maintaining Interpersonal Relationships Performing General Physical Activities.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_851977106_4_556311901" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="851977106JTIT4"> General Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="851977106JSTD4"> June 2016</span> <span class="jobdates" format="%B %Y" id="851977106EDDT4"> </span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="851977106COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="851977106JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="851977106JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="851977106JDES4" itemprop="description"> <span class=""> Managed the day-to-day tactical and long-term strategic activities within the business. </span> <span class=""> Conducted cost, schedule, contract performance, variance and risk analysis. </span> <span class=""> Reduced and controlled expenses by improving resource allocation. </span> <span class=""> Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth. </span> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC851977107" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC851977107"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_851977107_1_556310304" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="851977107DGRE1" itemprop="name"> Associate's Degree</span> <span> : </span> <span class="programline" dependency="STUY" id="851977107STUY1"> Phlebotomy Technician/Phlebotomist</span> <span> , </span> <span class="jobdates" id="851977107GRYR1"> February 2014</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="851977107SCHO1" itemprop="name"> </span> <span class="joblocation jobcity" id="851977107SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="851977107SSTA1"> State</span> <span class="joblocation jobstate" id="851977107SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="851977107FRFM1"> Phlebotomy Technician/Phlebotomist Match laboratory requisition forms to specimen tubes Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies Draw blood from arteries, using arterial collection techniques Draw blood from capillaries by dermal puncture, such as heel or finger stick methods Collect fluid or tissue samples, using appropriate collection procedures Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels Getting Information Updating and Using Relevant Knowledge Identifying Objects, Actions, and Events Making Decisions and Solving Problems Experience with: Blood collection syringes, Blood drawing syringes, Blood glucose monitoring equipment, Capillary tubes, Sputum cups, Sterile vacutainer tubes, Venipuncture butterfly needles, Venipuncture needles </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_851977107_2_556310305" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="851977107DGRE2" itemprop="name"> Associate's Degree</span> <span> : </span> <span class="programline" dependency="STUY" id="851977107STUY2"> Business Administration and Management</span> <span> , </span> <span class="jobdates" id="851977107GRYR2"> November 2011</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="851977107SCHO2" itemprop="name"> DeVry University</span> <span> － </span> <span class="joblocation jobcity" id="851977107SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="851977107SSTA2"> State</span> <span class="joblocation jobstate" id="851977107SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="851977107FRFM2"> Business Administration and Management</span> </span> </div> </div> </div> <div class="section" id="SECTION_ADDI851977110" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ADDI851977110"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_851977110_1_556310309" style="
padding-top:0px;
"> <div class="field singlecolumn" id="851977110FRFM1"> <ul> <li> Coaching and Developing Others Coordinating the Work and Activities of Others Updating and Using Relevant Knowledge Staffing Organizational Units Scheduling Work and Activities Communicating with Persons Outside Organization Performing Administrative Activities Inspecting Equipment, Structures, or Material</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL851977109" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL851977109"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_851977109_1_556310308" style="
padding-top:0px;
"> <div class="field singlecolumn" id="851977109FRFM1"> Adobe Acrobat, Adobe, advertising, arts, Draw blood, budgets, cash registers, Coaching, Interpersonal, communication skills, CPR, client, clients, customer service, delivery, Directing, Email, equipment maintenance, Estimating, special events, first aid, Flash, forms, government, drawing, image, Inventory management, Laptop computers, Notebook computers, Laser printers, logos, money, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft
Word, Microsoft Word, Microsoft Word, Negotiating, Organizing, payroll, personnel, policies, POS, press releases, promotion, public relations, publicity, quality, reading, Recording, repairs, resuscitation, safety, Scheduling, Collect specimens, speeches, Spreadsheet, staffing, Teaching, type, Venipuncture, web pages</div> </div> </div> </div> | PUBLIC-RELATIONS |
10,926,726 | ASSISTANT DIRECTOR OF POLAR EXPEDITIONS Summary To acquire an executive assistant position with a dynamic company. My detailed project management, writing, creative and communication experience will allow me to take a leadership role in managing multiple responsibilities. Highlights Strong digital/film photography, photo editing and print design skills
*Great presentation skills creating visually appealing and concise presentations, proposals and brochures
*PC/Mac literate: Word, Excel, Outlook, PhotoShop, InDesign, PowerPoint, MapPoint, Leo Software Experience 04/2011 to 12/2011 Assistant Director of Polar Expeditions Company Name － City , State Expedition sales and procurement: Sold polar adventure expeditions to global clientele and maintained client and vendor relationships. Communicated to clients the details of expeditions (cost, payments, what to expect, requirements & forms). Developed and contributed to the success of the largest South Pole season in the company's history. Negotiated vendor agreements and wrote industry related agreements. Managed and created project/expedition timelines. Created detailed expedition and client itineraries. Produced commission income and built industry-related partnerships. Created handbooks, expedition summaries, expedition blogs (wrote successful Greenland Crossing blog). Digital photography and video. Tracked client payments, invoicing, commissions, etc. Social media and networking. 03/2007 to 01/2012 Designer Company Name － City , State As an Independent Contractor I Produced direct marketing materials (brochures & catalogs) and established company branding. Responsibilities included;. Extensive photo editing and digital photography. Created layout, writing and design of successful direct marketing materials. 03/2004 to 01/2009 Executive Assistant/Loan Closer Company Name － City , State Worked closely with Executive VP/Principal, Assistant VP, CFO, development, analyst, property management, prestigious investors and third party clients in a deadline-driven setting to ensure successful financing of commercial investments. Managed highly confidential information, executive calendar and supervised project timelines. Photographed commercial properties for use in proposals and finance/investor packages. Created finance/investor packages that successfully gained lender financing and investor support. Managed due diligence involving lenders, third party inspectors, appraisers and attorneys. Administered multiple loan closings in cooperation with investors, attorneys, lenders and title companies. Developed mortgage section of database software in conjunction with LeoSoftware. Drafted agreements and managed details of confidential paperwork simultaneously on multiple deals. Oversaw deal calendar and coordinated all projects from conception to close. Maintained extensive closing book library. Entertained clients at events and managed event planning/organization including invitation designs. Managed closings totaling $300 million in 2007. 04/2000 to 06/2003 Public Relations Associate Company Name － City , State Managed event/meeting logistics and travel nationally and internationally. Organized confidential meetings with high-profile political clients. Conducted talent management and media for grand openings across the U.S. Client research and significant participant in strategy sessions. Arranged media meet and greet opportunities for executive and political clients. Media outreach: Contacted and placed T.V., radio and print media at prestigious events. Drafted media releases, proofed/edited proposals and associated written materials. Created format/compiled data for confidential survey distributed by the Illinois Department of Public Health. 08/1999 to 03/2000 Image Coordinator Company Name － City , State Managed images (film & digital) for business-to-business catalogs, fliers and newspaper ads. Assisted direction of photo shoots. Retouched low-res images and communicated retouching guidelines to in-house staff and print vendors. Edited layouts; prepared fliers, ads and catalogs for print; and coordinated the use of stock photography. Managed multiple projects and vendor relations in a highly deadline driven agency. Creative personnel communicator (art directors, photo department, designers and account managers). 04/1998 to 08/1999 Assistant Company Name － City , State Assisted directors, board of directors and human resources. Key participant in the development of fundraising events, including staffing events such as the annual benefit concert which gained support for the Jewish Community Centers. Drafted employee resource book, assisted in hiring office clerks, organized board meetings and other functions. Education Bachelor of Arts : Photography & Fiction Writing Columbia College Chicago － City , State GPA: Dean's List Dean's List Spring 1999 Skills photo, PhotoShop, ads, analyst, art, agency, book, branding, brochures, catalogs, closing, concise, clientele, Client, clients, database software, Digital photography, direct marketing, direction, due diligence, event planning, film, finance, financing, forms, fundraising, hiring, human resources, InDesign, investments, invoicing, layout, logistics, Mac, materials, meetings, Excel, office, Outlook, PowerPoint, Word, communicator, networking, newspaper, personnel, photo editing, photography, presentations, presentation skills, print design, print media, procurement, property management, proposals, Public Health, radio, research, sales, staffing, strategy, vendor relations, video, written Desktop Publishing Software: Photoshop, InDesign | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME785935780" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_785935780_1_509881355" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="785935780FNAM1"> </span> <span> </span> <span class="field" id="785935780LNAM1"> ASSISTANT DIRECTOR OF POLAR EXPEDITIONS</span> </div> </div> </div> <div class="section" id="SECTION_SUMM785935784" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM785935784"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_785935784_1_509881366" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="785935784FRFM1"> To acquire an executive assistant position with a dynamic company. My detailed project management, writing, creative and communication experience will allow me to take a leadership role in managing multiple responsibilities.</div> </div> </div> <div class="section" id="SECTION_HILT785935785" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT785935785"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_785935785_1_509881367" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="785935785SKC11"> Strong digital/film photography, photo editing and print design skills
*Great presentation skills creating visually appealing and concise presentations, proposals and brochures
*PC/Mac literate: Word, Excel, Outlook, PhotoShop, InDesign, PowerPoint, MapPoint, Leo Software</td> <td class="field twocol_2" id="785935785SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM785936180" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR785935782" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR785935782"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_785935782_1_509881358" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="785935782JSTD1"> 04/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="785935782EDDT1"> 12/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="785935782JTIT1"> Assistant Director of Polar Expeditions</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="785935782COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="785935782JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="785935782JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="785935782JDES1" itemprop="description"> <ul> <li> Expedition sales and procurement: Sold polar adventure expeditions to global clientele and maintained client and vendor relationships.</li> <li> Communicated to clients the details of expeditions (cost, payments, what to expect, requirements & forms).</li> <li> Developed and contributed to the success of the largest South Pole season in the company's history.</li> <li> Negotiated vendor agreements and wrote industry related agreements.</li> <li> Managed and created project/expedition timelines.</li> <li> Created detailed expedition and client itineraries.</li> <li> Produced commission income and built industry-related partnerships.</li> <li> Created handbooks, expedition summaries, expedition blogs (wrote successful Greenland Crossing blog).</li> <li> Digital photography and video.</li> <li> Tracked client payments, invoicing, commissions, etc.</li> <li> Social media and networking.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_785935782_2_509881357" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="785935782JSTD2"> 03/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="785935782EDDT2"> 01/2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="785935782JTIT2"> Designer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="785935782COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="785935782JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="785935782JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="785935782JDES2" itemprop="description"> <ul> <li> As an Independent Contractor I Produced direct marketing materials (brochures & catalogs) and established company branding.</li> <li> Responsibilities included;.</li> <li> Extensive photo editing and digital photography.</li> <li> Created layout, writing and design of successful direct marketing materials.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_785935782_3_509881359" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="785935782JSTD3"> 03/2004</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="785935782EDDT3"> 01/2009</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="785935782JTIT3"> Executive Assistant/Loan Closer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="785935782COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="785935782JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="785935782JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="785935782JDES3" itemprop="description"> <ul> <li> Worked closely with Executive VP/Principal, Assistant VP, CFO, development, analyst, property management, prestigious investors and third party clients in a deadline-driven setting to ensure successful financing of commercial investments.</li> <li> Managed highly confidential information, executive calendar and supervised project timelines.</li> <li> Photographed commercial properties for use in proposals and finance/investor packages.</li> <li> Created finance/investor packages that successfully gained lender financing and investor support.</li> <li> Managed due diligence involving lenders, third party inspectors, appraisers and attorneys.</li> <li> Administered multiple loan closings in cooperation with investors, attorneys, lenders and title companies.</li> <li> Developed mortgage section of database software in conjunction with LeoSoftware.</li> <li> Drafted agreements and managed details of confidential paperwork simultaneously on multiple deals.</li> <li> Oversaw deal calendar and coordinated all projects from conception to close.</li> <li> Maintained extensive closing book library.</li> <li> Entertained clients at events and managed event planning/organization including invitation designs.</li> <li> Managed closings totaling $300 million in 2007.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_785935782_4_509881360" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="785935782JSTD4"> 04/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="785935782EDDT4"> 06/2003</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="785935782JTIT4"> Public Relations Associate</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="785935782COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="785935782JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="785935782JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="785935782JDES4" itemprop="description"> <ul> <li> Managed event/meeting logistics and travel nationally and internationally.</li> <li> Organized confidential meetings with high-profile political clients.</li> <li> Conducted talent management and media for grand openings across the U.S.</li> <li> Client research and significant participant in strategy sessions.</li> <li> Arranged media meet and greet opportunities for executive and political clients.</li> <li> Media outreach: Contacted and placed T.V., radio and print media at prestigious events.</li> <li> Drafted media releases, proofed/edited proposals and associated written materials.</li> <li> Created format/compiled data for confidential survey distributed by the Illinois Department of Public Health.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_785935782_5_509881361" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="785935782JSTD5"> 08/1999</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="785935782EDDT5"> 03/2000</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="785935782JTIT5"> Image Coordinator</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="785935782COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="785935782JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="785935782JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="785935782JDES5" itemprop="description"> <ul> <li> Managed images (film & digital) for business-to-business catalogs, fliers and newspaper ads.</li> <li> Assisted direction of photo shoots.</li> <li> Retouched low-res images and communicated retouching guidelines to in-house staff and print vendors.</li> <li> Edited layouts; prepared fliers, ads and catalogs for print; and coordinated the use of stock photography.</li> <li> Managed multiple projects and vendor relations in a highly deadline driven agency.</li> <li> Creative personnel communicator (art directors, photo department, designers and account managers).</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_785935782_6_509881363" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="785935782JSTD6"> 04/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="785935782EDDT6"> 08/1999</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="785935782JTIT6"> Assistant</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="785935782COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="785935782JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="785935782JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="785935782JDES6" itemprop="description"> <ul> <li> Assisted directors, board of directors and human resources.</li> <li> Key participant in the development of fundraising events, including staffing events such as the annual benefit concert which gained support for the Jewish Community Centers.</li> <li> Drafted employee resource book, assisted in hiring office clerks, organized board meetings and other functions.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC785935783" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC785935783"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_785935783_1_509881365" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="785935783GRYR1"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="785935783DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="785935783STUY1"> Photography & Fiction Writing</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="785935783SCHO1" itemprop="name"> Columbia College Chicago</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="785935783SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="785935783SSTA1"> State</span> <span class="joblocation jobstate" id="785935783SCNT1"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="785935783GRPA1"> Dean's List</span> </span> <span class="paddedline"> <span class="field" id="785935783FRFM1"> Dean's List Spring 1999</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL785935786" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL785935786"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_785935786_1_509881368" style="padding-top:0px;"> <div class="field singlecolumn" id="785935786FRFM1"> photo, PhotoShop, ads, analyst, art, agency, book, branding, brochures, catalogs, closing, concise, clientele, Client, clients, database software, Digital photography, direct marketing, direction, due diligence, event planning, film, finance, financing, forms, fundraising, hiring, human resources, InDesign, investments, invoicing, layout, logistics, Mac, materials, meetings, Excel, office, Outlook, PowerPoint, Word, communicator, networking, newspaper, personnel, photo editing, photography, presentations, presentation skills, print design, print media, procurement, property management, proposals, Public Health, radio, research, sales, staffing, strategy, vendor relations, video, written<ul> <li class=""> Desktop Publishing Software: Photoshop, InDesign</li> </ul> </div> </div> </div> </div> | PUBLIC-RELATIONS |
14,966,165 | EXECUTIVE DIRECTOR Professional Summary Non-Profit Executive Director Over 15 years of progressive experience in non-profit management with a wealth of experience in grant-writing, fund raising, development, public relations and marketing Experience Executive Director May 2001 to Current Company Name - City , State Providing overall management of the legislatively mandated Early Learning Coalition Working with the Board of Directors to develop and implement the agency's strategic visions while keeping the Board informed on issues that affect programs; Making sound recommendations regarding program management Providing overall financial management of $6 million annual budget and direction for funding consistent with Board policy and directives; preparing budgets and ensuring financial accountability and sustainability Providing oversight for the service delivery system in accordance with the mission and purpose of the agency Managing fund raising and maintaining strong relationships with funding sources; grant-writing Managing marketing and public relations functions to further the identity of the agency in the community Providing oversight of the resources allocation processes and procedures Serving as an advocate with local agencies, associations, institutions, media, local state and federal government, and allied organizations Supervising a staff of 16 Other duties include: oversight of contracts and compliance; monitoring and encouraging best practices agency wide; implementation of the agency's strategic plan in accordance with the Board's mission and vision; staff development, including training and succession planning; and promoting a culture of teamwork, accountability, and transparency. Public Relations Officer Jan 1997 to Apr 2001 Company Name - City , State Served as press/media contact for all museum activities, exhibitions, events and programs Developed annual public relations plan and budget Developed promotional/advertising strategy utilizing all media to increase attendance at exhibitions, programs and special events with particular emphasis on blockbuster exhibitions, major campaigns, traveling exhibitions, educational programs and the museum store and restaurant Produced/supervised all publications including bi-monthly newsletter, invitations, brochures and advertisements Planned and implemented special events and fund raising events; wrote grant proposals Managed facility rentals Supervised group tour coordinator, development interns and volunteers Coordinator of Community Relations Feb 1994 to Jul 1997 Company Name - City , State Served as contact for all aspects of public relations, education, marketing and development for non-profit organization providing in-home services for the terminally ill in the Jackson, Mississippi metropolitan area and 23 central and southwestern Mississippi counties Promoted hospice awareness in the community and with the medical referral base through public speaking opportunities, special projects, seminars and newspaper/journal articles Developed and implemented annual agency marketing plan, maintained marketing calendar, developed marketing materials and carried out marketing activities throughout the service areas Developed organization's annual report Planned and implemented special events Wrote grant proposals Developed in-service education activities for staff Participated on interdisciplinary team Recruited and supervised volunteers Program Development Specialist Jul 1985 to Feb 1994 Company Name - City , State Developed supervised, coordinated and monitored various programs for the elderly in seven counties in central Mississippi Promoted programs through public speaking, training, planning, writing grant proposals, budgeting and developing contracts Monitored service providers in case management, congregate and home delivered nutrition, adult day care services, legal services and emergency services Served in liaison capacity between the State Division of Aging and Adult Services and service providing contractors Edited the agency newspaper and developed additional public relations campaigns Developed statewide educational project on alcohol abuse/drug misuse in the elderly Supervised Program Development Specialist I Career Accomplishments Have successfully developed several programs from the grassroots level including the first adult day care service in Jackson, Mississippi and the Mississippi Crafts Festival at the Mississippi Museum of Art Have written/collaborated in writing numerous non-profit grant requests resulting in awards from the Robert Wood Johnson Foundation, Drug Free Schools and Communities, the Institute of Museum and Library Services, Publix Supermarket Charities, United Way of Santa Rosa County, and Leadership Santa Rosa, among others As the only Executive Director of the Early Learning Coalition,have successfully directed the operations with clean audits and exceptional monitoring results Certifications Certified Trainer, Bridges Out of Poverty Certified Facilitator, Getting Ahead in a Just Getting By World Professional Affiliations National Association for the Education of Young Children; Southern Early Childhood Association; Northwest Florida Association for the Education of Young Children , 2006 to Present Public Relations/Newsletter Chairperson, NW FL Affiliate President Elect, NW FL Affiliate National Association for the Education of Young Children (NAEYC) and its affiliate organizations are professional membership organizations that work to promote high- quality early learning for all young children. Association of Early Learning Coalitions, 2007 to present Served as Small Coalition Representative AELC is an organization comprised of Early Learning Coalitions throughout the State of Florida, supporting the overall goal of developing and administering comprehensive school readiness and voluntary pre-kindergarten programs. Community Service Organizations Santa Rosa Community Alliance, 2015 Health Professions Opportunity Grant (HPOG) Family Services Committee , Pensacola State College, 2013 to present Santa Rosa Bridges, Inc. , (local Bridges Out of Poverty Project) 2013 to present Currently serve on Board of Directors Co-Chair of Public Relations Committee Serve on Finance Committee Early Childhood Advisory Board, Pensacola State College , 2011 to present Healthy Start Coalition of Santa Rosa County , 2007 to Present Currently serve on the Executive Committee as Secretary Education Bachelor of Science , Social and Rehabilitation Services 1981 University of Southern Mississippi - City , State , USA Graduated with Highest Honors with a minor in criminal justice Associate of Arts , Liberal Arts 1979 Clarke College - City , State , USA Graduated with Highest Honors Skills Extensive experience working with Boards of Directors Supervision and management Development and fund raising Communications Marketing Public Relations Fiscal Operations Volunteer recruitment and coordination Microsoft Office Suite | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME647114280" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_647114280_1_421108069" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="647114280FNAM1"> </span> <span class="field" id="647114280LNAM1"> EXECUTIVE DIRECTOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM647114282" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM647114282"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647114282_1_421108079" style="padding-top:0px;"> <div class="field singlecolumn" id="647114282FRFM1"> <p align="LEFT"> Non-Profit Executive Director</p> <br/> <p align="LEFT"> Over 15 years of progressive experience in non-profit management with a wealth of experience in grant-writing, fund raising, development, public relations and marketing</p> </div> </div> </div> <div class="section" id="SECTION_EXPR647114284" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR647114284"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647114284_1_421108071" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="647114284JTIT1"> Executive Director</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="647114284JSTD1"> May 2001</span> <span> to </span> <span class="jobdates" format="%b %Y" id="647114284EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="647114284COMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="647114284JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="647114284JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="647114284JDES1" itemprop="description"> <ul> <li> Providing overall management of the legislatively mandated Early Learning Coalition Working with the Board of Directors to develop and implement the agency's strategic visions while keeping the Board informed on issues that affect programs;</li> <li> Making sound recommendations regarding program management</li> <li> Providing overall financial management of $6 million annual budget and direction for funding consistent with Board policy and directives; preparing budgets and ensuring financial accountability and sustainability </li> <li> Providing oversight for the service delivery system in accordance with the mission and purpose of the agency </li> <li> Managing fund raising and maintaining strong relationships with funding sources; grant-writing </li> <li> Managing marketing and public relations functions to further the identity of the agency in the community </li> <li> Providing oversight of the resources allocation processes and procedures </li> <li> Serving as an advocate with local agencies, associations, institutions, media, local state and federal government, and allied organizations </li> <li> Supervising a staff of 16 </li> <li> Other duties include: oversight of contracts and compliance; monitoring and encouraging best practices agency wide; implementation of the agency's strategic plan in accordance with the Board's mission and vision; staff development, including training and succession planning; and promoting a culture of teamwork, accountability, and transparency.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_647114284_2_421108072" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:15px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="647114284JTIT2"> Public Relations Officer</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="647114284JSTD2"> Jan 1997</span> <span> to </span> <span class="jobdates" format="%b %Y" id="647114284EDDT2"> Apr 2001</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="647114284COMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="647114284JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="647114284JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="647114284JDES2" itemprop="description"> <ul> <li> Served as press/media contact for all museum activities, exhibitions, events and programs </li> <li> Developed annual public relations plan and budget </li> <li> Developed promotional/advertising strategy utilizing all media to increase attendance at exhibitions, programs and special events with particular emphasis on blockbuster exhibitions, major campaigns, traveling exhibitions, educational programs and the museum store and restaurant </li> <li> Produced/supervised all publications including bi-monthly newsletter, invitations, brochures and advertisements Planned and implemented special events and fund raising events; wrote grant proposals</li> <li> Managed facility rentals </li> <li> Supervised group tour coordinator, development interns and volunteers </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_647114284_3_421108073" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="647114284JTIT3"> Coordinator of Community Relations</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="647114284JSTD3"> Feb 1994</span> <span> to </span> <span class="jobdates" format="%b %Y" id="647114284EDDT3"> Jul 1997</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="647114284COMP3" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="647114284JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="647114284JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="647114284JDES3" itemprop="description"> <ul> <li> Served as contact for all aspects of public relations, education, marketing and development for non-profit organization providing in-home services for the terminally ill in the Jackson, Mississippi metropolitan area and 23 central and southwestern Mississippi counties </li> <li> Promoted hospice awareness in the community and with the medical referral base through public speaking opportunities, special projects, seminars and newspaper/journal articles </li> <li> Developed and implemented annual agency marketing plan, maintained marketing calendar, developed marketing materials and carried out marketing activities throughout the service areas </li> <li> Developed organization's annual report </li> <li> Planned and implemented special events </li> <li> Wrote grant proposals</li> <li> Developed in-service education activities for staff </li> <li> Participated on interdisciplinary team </li> <li> Recruited and supervised volunteers </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_647114284_4_421108074" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="647114284JTIT4"> Program Development Specialist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="647114284JSTD4"> Jul 1985</span> <span> to </span> <span class="jobdates" format="%b %Y" id="647114284EDDT4"> Feb 1994</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="647114284COMP4" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="647114284JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="647114284JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="647114284JDES4" itemprop="description"> <ul> <li> Developed supervised, coordinated and monitored various programs for the elderly in seven counties in central Mississippi Promoted programs through public speaking, training, planning, writing grant proposals, budgeting and developing contracts </li> <li> Monitored service providers in case management, congregate and home delivered nutrition, adult day care services, legal services and emergency services </li> <li> Served in liaison capacity between the State Division of Aging and Adult Services and service providing contractors </li> <li> Edited the agency newspaper and developed additional public relations campaigns </li> <li> Developed statewide educational project on alcohol abuse/drug misuse in the elderly </li> <li> Supervised Program Development Specialist I</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_ADDI647114292" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ADDI647114292"> Career Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647114292_1_421108085" style="padding-top:0px;"> <div class="field singlecolumn" id="647114292FRFM1"> <ul> <li> Have successfully developed several programs from the grassroots level including the first adult day care service in Jackson, Mississippi and the Mississippi Crafts Festival at the Mississippi Museum of Art</li> <li> Have written/collaborated in writing numerous non-profit grant requests resulting in awards from the Robert Wood Johnson Foundation, Drug Free Schools and Communities, the Institute of Museum and Library Services, Publix Supermarket Charities, United Way of Santa Rosa County, and Leadership Santa Rosa, among others </li> <li> As the only Executive Director of the Early Learning Coalition,have successfully directed the operations with clean audits and exceptional monitoring results</li> </ul> </div> </div> </div> <div class="section" id="SECTION_CERT647114288" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_CERT647114288"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647114288_1_421108080" style="padding-top:0px;"> <div class="field singlecolumn" id="647114288FRFM1"> <p align="LEFT"> Certified Trainer, <i> Bridges Out of Poverty </i> </p> <br/> <p align="LEFT"> Certified Facilitator, <i> Getting Ahead in a Just Getting By World</i> </p> </div> </div> </div> <div class="section" id="SECTION_INTR647114290" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_INTR647114290"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647114290_1_421108082" style="padding-top:0px;"> <div class="field singlecolumn" id="647114290FRFM1"> <p align="LEFT"> <b> National Association for the Education of Young Children; Southern Early Childhood Association; Northwest Florida Association for the Education of Young Children</b> , 2006 to Present</p> <p align="LEFT"> Public Relations/Newsletter Chairperson, NW FL Affiliate </p> <p align="LEFT"> President Elect, NW FL Affiliate National Association for the Education of Young Children (NAEYC) and its affiliate organizations are professional membership organizations that work to promote high- quality early learning for all young children. </p> <br/> <p align="LEFT"> <b> Association of Early Learning Coalitions, </b> 2007 to present </p> <p align="LEFT"> Served as Small Coalition Representative </p> <p align="LEFT"> AELC is an organization comprised of Early Learning Coalitions throughout the State of Florida, supporting the overall goal of developing and administering comprehensive school readiness and voluntary pre-kindergarten programs. </p> </div> </div> </div> <div class="section" id="SECTION_ACCM647114287" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCM647114287"> Community Service Organizations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647114287_1_421108075" style="padding-top:0px;"> <div class="field singlecolumn" id="647114287FRFM1"> <p align="LEFT"> <b> Santa Rosa Community Alliance, </b> 2015<b> </b> </p> <p align="LEFT"> <b> </b> </p> <p align="LEFT"> <b> Health Professions Opportunity Grant (HPOG) Family Services Committee</b> , Pensacola State College, 2013 to present </p> <br/> <p align="LEFT"> <b> Santa Rosa Bridges, Inc.</b> , (local Bridges Out of Poverty Project) 2013 to present </p> <p align="LEFT"> Currently serve on Board of Directors </p> <p align="LEFT"> Co-Chair of Public Relations Committee </p> <p align="LEFT"> Serve on Finance Committee </p> <br/> <p align="LEFT"> <b> Early Childhood Advisory Board, Pensacola State College</b> , 2011 to present</p> <br/> <p align="LEFT"> <b> Healthy Start Coalition of Santa Rosa County</b> , 2007 to Present </p> <p align="LEFT"> Currently serve on the Executive Committee as Secretary</p> </div> </div> </div> <div class="section" id="SECTION_EDUC647114285" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC647114285"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647114285_1_421108078" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="647114285DGRE1" itemprop="name"> Bachelor of Science</span> <span> , </span> <span class="programline" id="647114285STUY1"> Social and Rehabilitation Services</span> <span class="datesWrapper"> <span class="jobdates" id="647114285GRYR1"> 1981</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="647114285SCHO1" itemprop="name"> University of Southern Mississippi</span> <span> - </span> <span class="joblocation jobcity" id="647114285SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="647114285SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="647114285SCNT1"> USA</span> </span> <span class="field" id="647114285FRFM1"> <p align="LEFT"> Graduated with Highest Honors with a minor in criminal justice</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_647114285_2_421117172" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="647114285DGRE2" itemprop="name"> Associate of Arts</span> <span> , </span> <span class="programline" id="647114285STUY2"> Liberal Arts</span> <span class="datesWrapper"> <span class="jobdates" id="647114285GRYR2"> 1979</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="647114285SCHO2" itemprop="name"> Clarke College</span> <span> - </span> <span class="joblocation jobcity" id="647114285SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="647114285SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="647114285SCNT2"> USA</span> </span> <span class="field" id="647114285FRFM2"> <p align="LEFT"> Graduated with Highest Honors</p> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL647114291" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL647114291"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647114291_1_421108084" style="padding-top:0px;"> <div class="field singlecolumn" id="647114291FRFM1"> <ul> <li> Extensive experience working with Boards of Directors</li> <li> Supervision and management</li> <li> Development and fund raising</li> <li> Communications</li> <li> Marketing</li> <li> Public Relations</li> <li> Fiscal Operations</li> <li> Volunteer recruitment and coordination</li> <li> Microsoft Office Suite</li> </ul> </div> </div> </div> </div> | PUBLIC-RELATIONS |
22,754,014 | CONTENT STRATEGIST Summary Energetic and persuasive Public Relations Specialist offering expertise in public speaking, advertising and media relations. Seeking employment with an established company which will utilize my skills, creativity and enthusiastic approach while allowing me to grow as an individual and further strengthen my abilities. Highlights Microsoft Office Social Media Marketing Strong Editing Skills Project Management Exceptional Writing and Grammar Graphic Design Expert Computer Knowledge Analytical Skills Public Relations Specialist Skilled Typist Telephone Skills/Multi-Line Fast & Accurate Data Entry Correspondence Search Engine Advertising Vector Media Photography Profit & Growth Strategies Experience Content Strategist Jan 2015 to Current Company Name － City , State Create outlines, storyboards, graphics concepts, prototype page layout. Edit copy for writers and provide feedback to visual design team. Act as project manager and simultaneously manages several projects. Handle all SEO techniques, and responsible for executing all online marketing campaigns. Responsible for ALL content management, social media tools, photo editing software and Office software Responsible for writing a minimum of five news articles daily. Assisted with and coordinated all public relations events for the launch of the website. Public Relations & Marketing Manager Mar 2013 to Current Company Name － City , State Create in-depth marketing proposals for restaurants. Implement strategic and community-building campaigns, promotions and contests centered on increasing in-store visits to our clients' restaurants, build brand loyalty for Marion Restaurant Guide and the growth of our online brand. Research followers, organizations & influences to grow fans & build engagement of our website & social media platforms. Plan & execute all events hosted by the Marion Restaurant Guide and for clients. Work with all departments to identify trends and developments that influence Public Relations. Design and maintain all web content, graphics contents, promotional videos, email blasts and email newsletter. Work to develop & maintain relationships with company sponsors. Successfully handle multiple advertising budgets simultaneously. Client/Community Coordinator Sep 2009 to Current Company Name － City , State Set up over three hundred active B2B accounts and maintained a positive work relationship with each client over the course of their contract. Establish an maintain cooperative relationships with representatives of the community. Act as the Digital Marketing Manager for all social media & online marketing. Created a myriad of ad campaigns to promote our clients using Facebook, AdWords, Twitter, LinkedIn and more. Responsible for the graphics needs for numerous clients, including designing logos, business cards, websites, fliers and more. Worked as a Project Manager for over 100 businesses, providing sales and marketing expertise, handling budgets, and overseeing projects from conception to end. Expanded product and company recognition in the national press to grow sales and enhance marketing. Organize public events, contents, parties and more to increase product awareness. Create all web content, email newsletters, and more. Responsible for all administrative duties, including answering telephones, handling computer equipment, faxes, printing, data entry, spreadsheets and more. Project Manager | Advertising May 2010 to Sep 2010 Company Name － City , State Successfully managed a sales team of 15 on a new city-wide project. Encouraged local businesses to support their community by advertising on banners displayed city-wide. Created advertising plans that encouraged clients to advertise & support Marion. Designed logos for many businesses. Lead the sales team to increased sales by over 30% from the previous year for the entire city. Responsible for starting and accurately maintaining all data sheets, contact lists, sales, and proofing. Wireless Specialist Jan 2006 to Jan 2006 Company Name － City , State Assisted with the development of new policies and procedures in a new department. Responsible for the wireless department and overseeing all aspects of wireless activity. Dealt with all levels of customer service and technical support. Handled customer complaints in a professional courteous manner, resolving conflicts expeditiously. Learned the process ofselling and increased wireless sales. Expanded number of "end of sale add-ons" by 35%. Reliably maintained a cash drawer for transactions. Kept an accurate record of all wireless transactions on a computer database. Education Associate of Applied Science , Marketing & Project Management 2016 Marion Technical College － City , State Marketing, Public Relations, Social Media and Journalism coursework Associate of Applied Science , Interactive Media 2016 Marion Technical College － City , State Coursework focuses on video production, image manipulation, web development, Internet development Skills Advertising Analytical Skills Scheduling Appointments Budgets Computer Knowledge Client Relations Customer service Data Entry Editing and Copywriter Graphic Design Project Managing Marketing Microsoft Office Photography Proofing Research Social Media | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME598331746" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_598331746_1_389201569" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field fName" id="598331746FNAM1"> </span> <span> </span> <span class="field" id="598331746LNAM1"> CONTENT STRATEGIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM598331748" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM598331748"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_598331748_1_389201584" style="
padding-top:0px;
"> <div class="field singlecolumn" id="598331748FRFM1"> <p align="LEFT"> Energetic and persuasive Public Relations Specialist offering expertise in public speaking, advertising and media relations. Seeking employment with an established company which will utilize my skills, creativity and enthusiastic approach while allowing me to grow as an individual and further strengthen my abilities.</p> </div> </div> </div> <div class="section" id="SECTION_HILT598331749" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT598331749"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_598331749_1_389204272" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="598331749SKC11"> <ul> <li> Microsoft Office</li> <li> Social Media Marketing</li> <li> Strong Editing Skills</li> <li> Project Management</li> <li> Exceptional Writing and Grammar</li> <li> Graphic Design</li> <li> Expert Computer Knowledge</li> <li> Analytical Skills</li> <br/> </ul> </td> <td class="field twocol_2" id="598331749SKC21"> <ul> <li> Public Relations Specialist</li> <li> Skilled Typist </li> <li> Telephone Skills/Multi-Line</li> <li> Fast & Accurate Data Entry</li> <li> Correspondence</li> <li> Search Engine Advertising</li> <li> Vector Media</li> <li> Photography</li> <li> Profit & Growth Strategies<font> </font> </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR598331750" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR598331750"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_598331750_1_389201579" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="598331750JTIT1"> Content Strategist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="598331750JSTD1"> Jan 2015</span> <span> to </span> <span class="jobdates" format="%b %Y" id="598331750EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="598331750COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="598331750JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="598331750JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="598331750JDES1" itemprop="description"> <ul> <li> Create outlines, storyboards, graphics concepts, prototype page layout. </li> <li> Edit copy for writers and provide feedback to visual design team. </li> <li> Act as project manager and simultaneously manages several projects. </li> <li> Handle all SEO techniques, and responsible for executing all online marketing campaigns. </li> <li> Responsible for ALL content management, social media tools, photo editing software and Office software </li> <li> Responsible for writing a minimum of five news articles daily. </li> <li> Assisted with and coordinated all public relations events for the launch of the website.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_598331750_2_389201578" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="598331750JTIT2"> Public Relations & Marketing Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="598331750JSTD2"> Mar 2013</span> <span> to </span> <span class="jobdates" format="%b %Y" id="598331750EDDT2"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="598331750COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="598331750JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="598331750JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="598331750JDES2" itemprop="description"> <ul> <li> Create in-depth marketing proposals for restaurants.</li> <li> Implement strategic and community-building campaigns, promotions and contests centered on increasing in-store visits to our clients' restaurants, build brand loyalty for Marion Restaurant Guide and the growth of our online brand.</li> <li> Research followers, organizations & influences to grow fans & build engagement of our website & social media platforms.</li> <li> Plan & execute all events hosted by the Marion Restaurant Guide and for clients.</li> <li> Work with all departments to identify trends and developments that influence Public Relations.</li> <li> Design and maintain all web content, graphics contents, promotional videos, email blasts and email newsletter. </li> <li> Work to develop & maintain relationships with company sponsors.</li> <li> Successfully handle multiple advertising budgets simultaneously.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_598331750_3_389201577" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="598331750JTIT3"> Client/Community Coordinator</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="598331750JSTD3"> Sep 2009</span> <span> to </span> <span class="jobdates" format="%b %Y" id="598331750EDDT3"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="598331750COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="598331750JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="598331750JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="598331750JDES3" itemprop="description"> <ul> <li> Set up over three hundred active B2B accounts and maintained a positive work relationship with each client over the course of their contract.</li> <li> Establish an maintain cooperative relationships with representatives of the community.</li> <li> Act as the Digital Marketing Manager for all social media & online marketing.</li> <li> Created a myriad of ad campaigns to promote our clients using Facebook, AdWords, Twitter, LinkedIn and more.</li> <li> Responsible for the graphics needs for numerous clients, including designing logos, business cards, websites, fliers and more.</li> <li> Worked as a Project Manager for over 100 businesses, providing sales and marketing expertise, handling budgets, and overseeing projects from conception to end.</li> <li> Expanded product and company recognition in the national press to grow sales and enhance marketing.</li> <li> Organize public events, contents, parties and more to increase product awareness.</li> <li> Create all web content, email newsletters, and more.</li> <li> Responsible for all administrative duties, including answering telephones, handling computer equipment, faxes, printing, data entry, spreadsheets and more.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_598331750_4_389201573" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="598331750JTIT4"> Project Manager | Advertising</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="598331750JSTD4"> May 2010</span> <span> to </span> <span class="jobdates" format="%b %Y" id="598331750EDDT4"> Sep 2010</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="598331750COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="598331750JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="598331750JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="598331750JDES4" itemprop="description"> <ul> <li> Successfully managed a sales team of 15 on a new city-wide project.</li> <li> Encouraged local businesses to support their community by advertising on banners displayed city-wide.</li> <li> Created advertising plans that encouraged clients to advertise & support Marion.</li> <li> Designed logos for many businesses.</li> <li> Lead the sales team to increased sales by over 30% from the previous year for the entire city.</li> <li> Responsible for starting and accurately maintaining all data sheets, contact lists, sales, and proofing.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_598331750_5_389201574" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="598331750JTIT5"> Wireless Specialist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="598331750JSTD5"> Jan 2006</span> <span> to </span> <span class="jobdates" format="%b %Y" id="598331750EDDT5"> Jan 2006</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="598331750COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="598331750JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="598331750JSTA5" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="598331750JDES5" itemprop="description"> <ul> <li> Assisted with the development of new policies and procedures in a new department.</li> <li> Responsible for the wireless department and overseeing all aspects of wireless activity.</li> <li> Dealt with all levels of customer service and technical support.</li> <li> Handled customer complaints in a professional courteous manner, resolving conflicts expeditiously.</li> <li> Learned the process ofselling and increased wireless sales.</li> <li> Expanded number of "end of sale add-ons" by 35%.</li> <li> Reliably maintained a cash drawer for transactions.</li> <li> Kept an accurate record of all wireless transactions on a computer database.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC598443392" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC598443392"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_598443392_1_389277468" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="598443392DGRE1" itemprop="name"> Associate of Applied Science</span> <span> , </span> <span class="programline" id="598443392STUY1"> Marketing & Project Management</span> <span class="datesWrapper"> <span class="jobdates" id="598443392GRYR1"> 2016</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="598443392SCHO1" itemprop="name"> Marion Technical College</span> <span> － </span> <span class="joblocation jobcity" id="598443392SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="598443392SSTA1"> State</span> <span class="joblocation jobstate" id="598443392SCNT1"> </span> </span> <span class="field" id="598443392FRFM1"> <p align="LEFT"> Marketing, Public Relations, Social Media and Journalism coursework</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_598443392_2_389278245" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="598443392DGRE2" itemprop="name"> Associate of Applied Science</span> <span> , </span> <span class="programline" id="598443392STUY2"> Interactive Media</span> <span class="datesWrapper"> <span class="jobdates" id="598443392GRYR2"> 2016</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="598443392SCHO2" itemprop="name"> Marion Technical College</span> <span> － </span> <span class="joblocation jobcity" id="598443392SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="598443392SSTA2"> State</span> <span class="joblocation jobstate" id="598443392SCNT2"> </span> </span> <span class="field" id="598443392FRFM2"> <p align="LEFT"> Coursework focuses on video production, image manipulation, web development, Internet development</p> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL598331760" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL598331760"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_598331760_1_389201585" style="
padding-top:0px;
"> <div class="field singlecolumn" id="598331760FRFM1"> <p align="LEFT"> Advertising</p> <p align="LEFT"> Analytical Skills</p> <p align="LEFT"> Scheduling Appointments</p> <p align="LEFT"> Budgets</p> <p align="LEFT"> Computer Knowledge</p> <p align="LEFT"> Client Relations</p> <p align="LEFT"> Customer service</p> <p align="LEFT"> Data Entry</p> <p align="LEFT"> Editing and Copywriter</p> <p align="LEFT"> Graphic Design</p> <p align="LEFT"> Project Managing</p> <p align="LEFT"> Marketing</p> <p align="LEFT"> Microsoft Office</p> <p align="LEFT"> Photography</p> <p align="LEFT"> Proofing</p> <p align="LEFT"> Research</p> <p align="LEFT"> Social Media</p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
28,975,482 | OPERATIONS MANAGER Career Overview Experienced and enthusiastic management professional with strong analytical, organizational and problem solving skills. Successful in overall operations in a fast paced environment, with an in-depth knowledge of sales, operations, finance and customer service. Areas of Expertise Operations management Effective leader Staff development Complex problem solving Inventory control Calm under pressure Sound judgment Supervision and training Professional Experience Company Name September 2014 to Current Operations Manager City , State Mentored, coached and trained all new reception team members. Boosted company efficiency through streamlined reporting processes. Created and maintained schedules for 8 departments. Responsible for all payroll processes. Consulted with the IT department and oversaw the launch, training and implementation of new salon software. Responsible for all financial reporting to the accounting department. Directly managed the salon's Operations Coordinator and maintenance team. Worked to maintain inventory levels and reduce overall shrink in the retail aspect of the business. Company Name September 2010 to September 2014 Salon Manager City , State Managed team of 18 professionals. Directed strategic initiatives to achieve projected monthly sales goals. Coordinated and oversaw all day-to-day business operations inclusive of ordering of supplies, payroll, facility maintenance and schedules. Reduced and controlled expenses by adhering to budgets and researching and applying cost effective alternatives. Surpassed revenue goals in four consecutive quarters. Increased profits by 20% over previous year for 13/14 fiscal. Ran highest grossing revenue per chair location in the company. Trained and monitored customer service representatives to ensure quality customer service. Provided training, mentoring and guidance for new and existing employees. Consulted and assisted in over seeing operations for other area locations. Promoted to Operations Manager of the salon's flagship location in New York, NY in September, 2014. Company Name February 2008 to September 2010 Floor Manager City , State Direct liaison between clients and technical staff. Involved in all aspects of customer service to ensure superior service. Created and maintained staff schedules. Assisted in ensuring seamless and highly productive day-to-day goings on. Monitored and tracked daily/yearly/weekly sales in all departments. Promoted to Salon Manager of the company's Greenwich, CT location in September, 2010. Company Name February 2003 to February 2008 Marketing & Public Relations Director/Manager City , State Developed and implemented marketing and business plans, designed press releases and promotional materials. Coordinated and oversaw all promotional and special events. Simultaneously managed multiple projects under tight deadlines. Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns. Initiated direct marketing programs from creative concept to production and implementation. Developed in-house database that targeted new customers. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising. Supervised the development and maintenance of the company's Web site. Assisted the owner in managing company operations. Monitored customer service representatives to ensure quality customer service. Provided training and guidance for new employees. Designed and presented training curriculum for personnel. Human Resources coordinator. Company Name August 2001 to February 2013 Administrative Assistant/Receptionist City , State Direct liaison between clients, management and technical staff. Involved with all aspects of customer service and appointment scheduling including solving problems, answering questions and working with customers to ensure fantastic service. Greeted guests, performed general front office duties, answered phones, scheduled appointments and maintained reservations database. Maintained computerized customer database. Worked well with all levels of management and regularly assisted managers with projects. Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude. Operated cash registers and computer input applications. Acquired excellent communication and interpersonal skills with the public and coworkers. Promoted to Marketing and Public Relations Director/Manager in February 2003. Education and Training The College of Staten Island 2002 Bachelor of Science : Communications City , State , US Bachelor of Science: Communications, 2002 The College of Staten Island - New York Additional Information Accomplishments Additional Information Honors and Awards: Dean's List 1997-2002 High academic standing Presentations Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns Skills Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME584155190" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_584155190_1_380263945" style="
padding-top:0px;
"> <div class="name bottomborder" itemprop="name"> <span class="field" id="584155190FNAM1"> </span> <span> </span> <span class="field" id="584155190LNAM1"> OPERATIONS MANAGER</span> </div> <div class="lowerborder bottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM584155199" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM584155199"> Career Overview</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584155199_1_380263958" style="
padding-top:0px;
"> <div class="field singlecolumn" id="584155199FRFM1"> Experienced and enthusiastic management professional with strong analytical, organizational and problem solving skills. Successful in overall operations in a fast paced environment, with an in-depth knowledge of sales, operations, finance and customer service.</div> </div> </div> <div class="section" id="SECTION_HILT584155200" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT584155200"> Areas of Expertise</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584155200_1_380263960" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="584155200SKC11"> Operations management Effective leader Staff development Complex problem solving Inventory control Calm under pressure Sound judgment Supervision and training</td> <td class="field twocol_2" id="584155200SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR584155203" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR584155203"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584155203_1_380274134" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="584155203COMP1" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="584155203JSTD1"> September 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="584155203EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="584155203JTIT1"> Operations Manager</span> <br/> <span class="joblocation jobcity" id="584155203JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="584155203JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="584155203JDES1" itemprop="description"> <ul> <li> <font> Mentored, coached and trained all new reception team members. </font> </li> <li> Boosted company efficiency through streamlined reporting processes.</li> <li> Created and maintained schedules for 8 departments.</li> <li> Responsible for all payroll processes.</li> <li> Consulted with the IT department and oversaw the launch, training and implementation of new salon software.</li> <li> Responsible for all financial reporting to the accounting department.</li> <li> Directly managed the salon's Operations Coordinator and maintenance team.</li> <li> Worked to maintain inventory levels and reduce overall shrink in the retail aspect of the business.<br/> </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_584155203_2_380263964" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="584155203COMP2" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="584155203JSTD2"> September 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="584155203EDDT2"> September 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="584155203JTIT2"> Salon Manager</span> <br/> <span class="joblocation jobcity" id="584155203JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="584155203JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="584155203JDES2" itemprop="description"> <ul> <li> Managed team of 18 professionals.</li> <li> Directed strategic initiatives to achieve projected monthly sales goals. Coordinated and oversaw all day-to-day business operations inclusive of ordering of supplies, payroll, facility maintenance and schedules. </li> <li> Reduced and controlled expenses by adhering to budgets and researching and applying cost effective alternatives. </li> <li> Surpassed revenue goals in four consecutive quarters. </li> <li> Increased profits by 20% over previous year for 13/14 fiscal. </li> <li> Ran highest grossing revenue per chair location in the company. Trained and monitored customer service representatives to ensure quality customer service. </li> <li> Provided training, mentoring and guidance for new and existing employees. </li> <li> Consulted and assisted in over seeing operations for other area locations. </li> <li> Promoted to Operations Manager of the salon's flagship location in New York, NY in September, 2014.<br/> </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_584155203_3_380271749" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="584155203COMP3" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="584155203JSTD3"> February 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="584155203EDDT3"> September 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="584155203JTIT3"> Floor Manager</span> <br/> <span class="joblocation jobcity" id="584155203JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="584155203JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="584155203JDES3" itemprop="description"> <ul> <li> Direct liaison between clients and technical staff.</li> <li> Involved in all aspects of customer service to ensure superior service.</li> <li> Created and maintained staff schedules.</li> <li> Assisted in ensuring seamless and highly productive day-to-day goings on.</li> <li> Monitored and tracked daily/yearly/weekly sales in all departments.</li> <li> Promoted to Salon Manager of the company's Greenwich, CT location in September, 2010.<br/> </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_584155203_4_380263969" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="584155203COMP4" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="584155203JSTD4"> February 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="584155203EDDT4"> February 2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="584155203JTIT4"> Marketing & Public Relations Director/Manager</span> <br/> <span class="joblocation jobcity" id="584155203JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="584155203JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="584155203JDES4" itemprop="description"> <ul> <li> Developed and implemented marketing and business plans, designed press releases and promotional materials. </li> <li> Coordinated and oversaw all promotional and special events. Simultaneously managed multiple projects under tight deadlines. Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns. </li> <li> Initiated direct marketing programs from creative concept to production and implementation. </li> <li> Developed in-house database that targeted new customers. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising. </li> <li> Supervised the development and maintenance of the company's Web site. </li> <li> Assisted the owner in managing company operations. </li> <li> Monitored customer service representatives to ensure quality customer service. </li> <li> Provided training and guidance for new employees. </li> <li> Designed and presented training curriculum for personnel. </li> <li> Human Resources coordinator. <br/> </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_584155203_5_380270417" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="584155203COMP5" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="584155203JSTD5"> August 2001</span> <span> to </span> <span class="jobdates" format="%B %Y" id="584155203EDDT5"> February 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="584155203JTIT5"> Administrative Assistant/Receptionist</span> <br/> <span class="joblocation jobcity" id="584155203JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="584155203JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="584155203JDES5" itemprop="description"> <ul> <li> Direct liaison between clients, management and technical staff.</li> <li> Involved with all aspects of customer service and appointment scheduling including solving problems, answering questions and working with customers to ensure fantastic service.</li> <li> Greeted guests, performed general front office duties, answered phones, scheduled appointments and maintained reservations database.</li> <li> Maintained computerized customer database.</li> <li> Worked well with all levels of management and regularly assisted managers with projects.</li> <li> Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude.</li> <li> Operated cash registers and computer input applications.</li> <li> Acquired excellent communication and interpersonal skills with the public and coworkers.</li> <li> Promoted to Marketing and Public Relations Director/Manager in February 2003.<br/> </li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC584155213" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC584155213"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584155213_1_380263974" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="584155213SCHO1" itemprop="name"> The College of Staten Island</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="584155213GRYR1"> 2002</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="584155213DGRE1" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="584155213STUY1"> Communications</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="584155213SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="584155213SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="584155213SCNT1"> US</span> </span> <span class="paddedline"> <span class="field" id="584155213FRFM1"> Bachelor of Science: Communications, 2002 The College of Staten Island - New York Additional Information</span> </span> </div> </div> </div> <div class="section" id="SECTION_ACCM584155201" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM584155201"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584155201_1_380263962" style="
padding-top:0px;
"> <div class="field singlecolumn" id="584155201FRFM1"> Additional Information Honors and Awards: Dean's List 1997-2002 High academic standing</div> </div> </div> <div class="section" id="SECTION_PRES584155202" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_PRES584155202"> Presentations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584155202_1_380263963" style="
padding-top:0px;
"> <div class="field singlecolumn" id="584155202FRFM1"> Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns</div> </div> </div> <div class="section" id="SECTION_SKLL584155214" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL584155214"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584155214_1_380263976" style="
padding-top:0px;
"> <div class="field singlecolumn" id="584155214FRFM1"> Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving</div> </div> </div> </div> | PUBLIC-RELATIONS |
21,663,616 | INTERN, CLAIM REPRESENTATIVE, HUMAN RESOURCES GENERALIST, PUBLIC AFFAIRS LIAISON SUPERINTENDENT Executive Profile To secure the role of Corporate Communications Manager in an effort to utilize exceptional verbal and written communication techniques to implement and advance the organization's strategic goals Exceptional written and verbal communication skills. Experienced implementation of institution-wide changes to promote and encourage inclusion, respect and dignity for all constituents. Highly skilled in creating a palatable business case about the benefits associated with diversity and inclusion. Proven capacity to collaborate proactively and diligently with stakeholders, while furthering the organization's diversity and inclusion goals. Dynamic interpersonal, analytical, organizational skills. PROVEN COMPETENCIES: Leadership, Relationship Building, Strategic Business Focus, Self-Improvement, Teamwork, Decision Making and Judgment, Adaptability, Inclusiveness, Agile, Quality, Accountability, Customer Focus (internal and external), Work Ethic, Resourcefulness, Communication (verbal and written), Critical Thinking, Flexible, Initiative Skill Highlights Project management Leadership/communication skills Human resources Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Core Accomplishments Project Management: Initiated organization migration efforts which resulted in a more streamlined enterprise Human Resources: Spearheaded new employee engagement Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Company Name City , State Intern, Claim Representative, Human Resources Generalist, Public Affairs Liaison Superintendent 05/1988 to Current Claim Section Manager at the Kalamazoo Operations Center. Job responsibilities include developing goals, strategies and action plans that encourage unsurpassed customer service, while focusing on employee satisfaction and retention levels. I am responsible for selecting and developing high quality, customer-focused managers and employees who will assist the company with achieving its goals and aspirations. Additionally, I am directly responsible for implementing diversity and inclusion programs and initiatives for my section. While at State Farm I have orchestrated the planning and implementation of transitions and redeployments. My experience in the Human Resources Department provided in-depth training with conflict resolution issues, personal and confidential matters and implementation of diversity related programs. Also dealt with a wide-array of legal and personnel issues. My human resources experience equipped me to handle extensive guidance counseling issues, career counseling issues, and other training devices. Company Name City , State Public Relations Intern 01/1988 to 05/1988 Interned with Oprah Winfrey's production company in Chicago, Illinois. This unique and memorable opportunity accentuated my writing, speaking and creativity skills. Responsibilities included interacting with affiliate television and radio stations, drafting promotional materials and responding to fan mail. I was often called upon to make verbal and written presentations to affiliate stations. This experience enabled me to develop phenomenal public speaking and presentation skills. Company Name City , State Intern 01/1982 to 01/1985 Interned in the Public Relations Department. Responsible for formulating, drafting and proofreading newsletters and other pertinent company-oriented documents. This position enabled me to make verbal presentations about upcoming organizational changes to internal customers. Education Doctoral Degree : Organizational Management and Leadership Diversity and Inclusion 2013 University of Phoenix , City , State Organizational Management and Leadership Diversity and Inclusion and after successfully defending my doctoral dissertation, while balancing a full-time career. Master of Science Degree : Organizational Communications Diversity/Inclusion and Intercultural Communications 2011 Illinois State University , City , State GPA: GPA: 3.9 Organizational Communications Diversity/Inclusion and Intercultural Communications GPA: 3.9 Grade Point Average while effectively balancing a full-time career. Bachelor's Degree : Journalism and Mass Communications Human Resources 1987 Drake University , City , State Journalism and Mass Communications Human Resources Graduated in May of 1987 with a 3.0 grade point average while serving in several leadership capacities. Served effectively as the president of the Black Student Organization (BSO), Resident Assistant (RA) and as a key member of the University's President's Council. Skills conflict resolution, Council, counseling, creativity, customer service, drafting, Human Resources, leadership, legal, mail, newsletters, organizational, personnel, presentations, presentation skills, promotional materials, proofreading, Public Relations, public speaking, speaking, quality, radio, television, unique, written Additional Information NOTABLE RECOGNITIONS: Selected for the highly competitive 2013 Governor's Award in Lansing, Michigan. Selected as the 2012 Athena Awards Honoree. Selected for the 2010 Tom Joyner Mother of the Year Award. Selected for the 2009 National Association of Female Executive Award. Selected for the 2008 President George Bush "Point of Light" Award. Selected for the 2008 Tyson's Food Mother of Distinction Regional Award. Selected for the 2007 YWCA's Woman of Distinction Award. Selected for the 2006 Congressional Award from Congressman Tim Johnson. Professional Affiliations President of Jack and Jill of America, Incorporated (Kalamazoo Chapter). Vice President of Kalamazoo's National Association for the Advancement of Colored People (NAACP). Vice-President of Alpha Kappa Alpha Sorority, Incorporated-Kalamazoo Chapter. Founder of the nationally acclaimed M.A.P.S. (Mentoring and Providing Scholarships) Program. Corporate America Columnist for the "Kalamazoo Community Voices" publication. Member of the Board of Trustees for Kalamazoo Country Day School. Member of Kalamazoo's Community in School's Advisory Board. Leadership Kalamazoo Graduate-2011. Radio Personality for the first African-American radio in Central Illinois-WXRJ-94.9 FM. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME521324251" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_521324251_1_340449298" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="521324251FNAM1"> </span> <span> </span> <span class="field" id="521324251LNAM1"> INTERN, CLAIM REPRESENTATIVE, HUMAN RESOURCES GENERALIST, PUBLIC AFFAIRS LIAISON SUPERINTENDENT</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM521324253" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM521324253"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_521324253_1_340449306" style="
padding-top:0px;
"> <div class="field singlecolumn" id="521324253FRFM1"> <p align="LEFT"> To secure the role of Corporate Communications Manager in an effort to utilize exceptional verbal and written communication techniques to implement and advance the organization's strategic goals Exceptional written and verbal communication skills. Experienced implementation of institution-wide changes to promote and encourage inclusion, respect and dignity for all constituents. Highly skilled in creating a palatable business case about the benefits associated with diversity and inclusion. Proven capacity to collaborate proactively and diligently with stakeholders, while furthering the organization's diversity and inclusion goals. Dynamic interpersonal, analytical, organizational skills. </p> <br/> <p align="LEFT"> PROVEN COMPETENCIES: </p> <br/> <p align="LEFT"> Leadership, Relationship Building, Strategic Business Focus, Self-Improvement, Teamwork, Decision Making and Judgment, Adaptability, Inclusiveness, Agile, Quality, Accountability, Customer Focus (internal and external), Work Ethic, Resourcefulness, Communication (verbal and written), Critical Thinking, Flexible, Initiative </p> </div> </div> </div> <div class="section" id="SECTION_HILT521324254" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT521324254"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_521324254_1_340449566" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="521324254SKC11"> <ul> <li> Project management</li> <li> Leadership/communication skills</li> <li> Human resources</li> <li> Budgeting expertise</li> <li> Negotiations expert</li> </ul> </td> <td class="field twocol_2" id="521324254SKC21"> <ul> <li> Employee relations</li> <li> Self-motivated</li> <li> Customer-oriented</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM521324281" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM521324281"> Core Accomplishments</div> </div> <div class="paragraph txtLeft firstparagraph" id="PARAGRAPH_521324281_1_340449664" style="
padding-top:0px;
"> <div class="field singlecolumn" id="521324281FRFM1"> <p align="LEFT"> <i> Project Management:</i> </p> <ul> <li> Initiated organization migration efforts which resulted in a more streamlined enterprise</li> </ul> <br/> <p align="LEFT"> <i> Human Resources:</i> </p> <ul> <li> Spearheaded new employee engagement </li> <li> <i> </i> </li> <li> <i> Staff Development:</i> </li> <li> Launched well-received program of professional development courses for all staff. </li> <li> Mentored and coached employees resulting in a 12% increase in productivity.</li> </ul> <br/> </div> </div> </div> <div class="section" id="SECTION_EXPR521324255" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR521324255"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_521324255_1_340449300" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="521324255COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="521324255JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="521324255JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="521324255JTIT1"> Intern, Claim Representative, Human Resources Generalist, Public Affairs Liaison Superintendent</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="521324255JSTD1"> 05/1988</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="521324255EDDT1"> Current</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="521324255JDES1" itemprop="description"> <ul> <li> Claim Section Manager at the Kalamazoo Operations Center.</li> <li> Job responsibilities include developing goals, strategies and action plans that encourage unsurpassed customer service, while focusing on employee satisfaction and retention levels.</li> <li> I am responsible for selecting and developing high quality, customer-focused managers and employees who will assist the company with achieving its goals and aspirations.</li> <li> Additionally, I am directly responsible for implementing diversity and inclusion programs and initiatives for my section.</li> <li> While at State Farm I have orchestrated the planning and implementation of transitions and redeployments.</li> <li> My experience in the Human Resources Department provided in-depth training with conflict resolution issues, personal and confidential matters and implementation of diversity related programs.</li> <li> Also dealt with a wide-array of legal and personnel issues.</li> <li> My human resources experience equipped me to handle extensive guidance counseling issues, career counseling issues, and other training devices.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_521324255_2_340449301" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="521324255COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="521324255JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="521324255JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="521324255JTIT2"> Public Relations Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="521324255JSTD2"> 01/1988</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="521324255EDDT2"> 05/1988</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="521324255JDES2" itemprop="description"> <ul> <li> Interned with Oprah Winfrey's production company in Chicago, Illinois.</li> <li> This unique and memorable opportunity accentuated my writing, speaking and creativity skills.</li> <li> Responsibilities included interacting with affiliate television and radio stations, drafting promotional materials and responding to fan mail.</li> <li> I was often called upon to make verbal and written presentations to affiliate stations.</li> <li> This experience enabled me to develop phenomenal public speaking and presentation skills.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_521324255_3_340449302" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="521324255COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="521324255JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="521324255JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="521324255JTIT3"> Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="521324255JSTD3"> 01/1982</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="521324255EDDT3"> 01/1985</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="521324255JDES3" itemprop="description"> <ul> <li> Interned in the Public Relations Department.</li> <li> Responsible for formulating, drafting and proofreading newsletters and other pertinent company-oriented documents.</li> <li> This position enabled me to make verbal presentations about upcoming organizational changes to internal customers.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC521324256" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC521324256"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_521324256_1_340449303" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="521324256DGRE1" itemprop="name"> Doctoral Degree</span> <span> :</span> <span class="programline" dependency="STUY" id="521324256STUY1"> Organizational Management and Leadership Diversity and Inclusion</span> <span class="datesWrapper"> <span class="jobdates" id="521324256GRYR1"> 2013</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="521324256SCHO1" itemprop="name"> University of Phoenix</span> <span> , </span> <span class="joblocation jobcity" id="521324256SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="521324256SSTA1"> State</span> <span class="joblocation jobstate" id="521324256SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="521324256FRFM1"> <p align="LEFT"> Organizational Management and Leadership Diversity and Inclusion and after successfully defending my doctoral dissertation, while balancing a full-time career.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_521324256_2_340449304" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="521324256DGRE2" itemprop="name"> Master of Science Degree</span> <span> :</span> <span class="programline" dependency="STUY" id="521324256STUY2"> Organizational Communications Diversity/Inclusion and Intercultural Communications</span> <span class="datesWrapper"> <span class="jobdates" id="521324256GRYR2"> 2011</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="521324256SCHO2" itemprop="name"> Illinois State University</span> <span> , </span> <span class="joblocation jobcity" id="521324256SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="521324256SSTA2"> State</span> <span class="joblocation jobstate" id="521324256SCNT2"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="521324256GRPA2"> GPA: 3.9</span> </span> <span class="paddedline"> <span class="field" id="521324256FRFM2"> <p align="LEFT"> Organizational Communications Diversity/Inclusion and Intercultural Communications GPA: 3.9 Grade Point Average while effectively balancing a full-time career.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_521324256_3_340449305" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="521324256DGRE3" itemprop="name"> Bachelor's Degree</span> <span> :</span> <span class="programline" dependency="STUY" id="521324256STUY3"> Journalism and Mass Communications Human Resources</span> <span class="datesWrapper"> <span class="jobdates" id="521324256GRYR3"> 1987</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="521324256SCHO3" itemprop="name"> Drake University</span> <span> , </span> <span class="joblocation jobcity" id="521324256SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="521324256SSTA3"> State</span> <span class="joblocation jobstate" id="521324256SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="521324256FRFM3"> <p align="LEFT"> Journalism and Mass Communications Human Resources Graduated in May of 1987 with a 3.0 grade point average while serving in several leadership capacities. Served effectively as the president of the Black Student Organization (BSO), Resident Assistant (RA) and as a key member of the University's President's Council.</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL521324259" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL521324259"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_521324259_1_340449309" style="
padding-top:0px;
"> <div class="field singlecolumn" id="521324259FRFM1"> conflict resolution, Council, counseling, creativity, customer service, drafting, Human Resources, leadership, legal, mail, newsletters, organizational, personnel, presentations, presentation skills, promotional materials, proofreading, Public Relations, public speaking, speaking, quality, radio, television, unique, written</div> </div> </div> <div class="section" id="SECTION_ADDI521324260" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI521324260"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_521324260_1_340449310" style="
padding-top:0px;
"> <div class="field singlecolumn" id="521324260FRFM1"> <ul> <li> NOTABLE RECOGNITIONS: Selected for the highly competitive 2013 Governor's Award in Lansing, Michigan. Selected as the 2012 Athena Awards Honoree. Selected for the 2010 Tom Joyner Mother of the Year Award. Selected for the 2009 National Association of Female Executive Award. Selected for the 2008 President George Bush "Point of Light" Award. Selected for the 2008 Tyson's Food Mother of Distinction Regional Award. Selected for the 2007 YWCA's Woman of Distinction Award. Selected for the 2006 Congressional Award from Congressman Tim Johnson. </li> </ul> </div> </div> </div> <div class="section" id="SECTION_AFIL521324257" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL521324257"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_521324257_1_340449308" style="
padding-top:0px;
"> <div class="field singlecolumn" id="521324257FRFM1"> <p align="LEFT"> President of Jack and Jill of America, Incorporated (Kalamazoo Chapter). Vice President of Kalamazoo's National Association for the Advancement of Colored People (NAACP). Vice-President of Alpha Kappa Alpha Sorority, Incorporated-Kalamazoo Chapter. Founder of the nationally acclaimed M.A.P.S. (Mentoring and Providing Scholarships) Program. Corporate America Columnist for the "Kalamazoo Community Voices" publication. Member of the Board of Trustees for Kalamazoo Country Day School. Member of Kalamazoo's Community in School's Advisory Board. Leadership Kalamazoo Graduate-2011. Radio Personality for the first African-American radio in Central Illinois-WXRJ-94.9 FM. </p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
10,873,344 | ACCOUNT MANAGER Highlights Excellent verbal and written communication skills Ability to successfully complete multiple tasks concurrently Superior organization skills Exemplary interpersonal skills Punctual and reliable Exceptional Computer Proficiency Microsoft Office (Word, Access, PowerPoint, Excel) Internet Research Social Media CisionPoint EVENTS: PROGRAMS: 2012 Academy Award Gifting Suite Experience Account Manager February 2013 to Current Company Name － City , State Enter advertising insertion orders into online systems (Salesforce & Fattail) Create monthly advertiser reports - reporting advertisement metrics Schedule online advertisements and Newsletters throughout the year Manage forecast and budget reports Travel to Tradeshows and represent the brand Assist with monthly billing Work on advertising proposals and competitive reports Manage distribution and circulation of Print Pull online advertisement data from database (IMS) Create Presentations, Event invites & Product Decks. Media Coordinator June 2012 to January 2013 Company Name － City , State Coordinate, review, and edit various portions of 50+ domestic and international medical trade digital publications, including e-newsletters, product showcases, supplier bulletins, trade-show advisories, etc. Manage ad materials for newsletters with advertisers, including requesting ad materials from advertisers and ensuring deadlines are met considering review, edit and deployment schedules Coordinate all advertisements including text, copy and digital medial for all e-newsletters to ready for production/publication Process and log ad materials into internal ad tracking and production computer program for newsletter assembly Review ad materials and test newsletters to ensure they are functional before deployment Assemble monthly ad close reports for each newsletter at the end of the month via excel to facilitate production of newsletter Provide diverse customer service and assistance as company liaison with advertisers Check and edit ad materials against ad specifications for accurate size, copy, image resolution and hyperlinks. Supervising Production Coordinator July 2011 to June 2012 Company Name － City , State Responsible for creative development and execution of product placement in film & television Read and develop script breakdowns for client product placement opportunities Accountable for organization and documentation of client placement activity through update reports Lead in developing and presenting monthly product placement presentations Digitally create "Set Still" reports, client brochures, and event invitations Key liaison between clientele and studio; provide complete script to product analysis and placement Manage delivery and confirmation of effective product placements to the appropriate studios (including Warner Bros., Paramount, Universal, CBS-Radford, etc.) Assist in planning and execution of delivered product support for high-profile celebrity events; develop celebrity relationship to product creatively and logistically. Production Intern February 2011 to June 2011 Company Name － City , State Perform diverse administrative and organizational tasks Organize the production and distribution of scripts Conduct online research Type up camera scripts and shot cards Support staff on projects for development and/or distribution. Public Relations Intern February 2010 to June 2010 Company Name － City , State Responsible for social networking (Twitter) Distribute product pitches to press (newspapers, magazines, bloggers) Research environmentally friendly ("green") beauty companies Obtain, update and organize client contact information Compile and review expense reports for accuracy and completeness Compile and distribute client press clips Organize and distribute product samples and press releases to media outlets. Marketing Intern September 2009 to January 2010 Company Name － City , State Diverse marketing assistance for fast growing internet radio station with 11 premium radio stations Responsible for social networking (Twitter, Facebook, and blogs) updates for all 11 stations Upload, mix, qualification tags, album art, etc. for online music library Record commercial spots and promos broadcasted during music breaks Help organize and create play list for various online radio stations Develop pitch ideas for potential sponsors. Admissions Assistant September 2008 to June 2010 Company Name － City , State Assist students, faculty and university administration with various admission policies, procedures and activities. Accountable for organization and administration of student applications. Responsible for scanning and indexing documents into database. Education Bachelor of Arts : Public Relations and Journalism Seton Hall University － City , State GPA: Cum Laude Public Relations and Journalism Cum Laude Skills administrative, Adobe Photoshop, Premiere, ad, advertisements, advertising, product analysis, art, assembly, billing, brochures, budget, Chinese, interpersonal skills, competitive, clientele, client, customer service, database, delivery, creative development, documentation, edit, Fame, fast, film, functional, image, IMS, indexing, marketing, materials, Access, Excel, Microsoft Office, PowerPoint, Word, networking, Newsletters, newsletter, newspapers, Internet Research, online research, Oracle, organizational, organization skills, camera, policies, presenting, Presentations, press, press releases, proposals, publications, publication, radio, Read, reporting, Research, scanning, scripts, script, television, Type, Video, written communication skills Professional Affiliations Order of Omega Greek Honor Society Member Alpha Phi Sorority Member March 2007- Present Marketing Club Member January 2009- Present Relay for Life Participant April 2007, 2008, 2009, 2010 SHU 500 Volunteer September 2006, 2007, 2008, 2009 | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME488800898" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_488800898_1_318709920" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="488800898FNAM1"> </span> <span> </span> <span class="field" id="488800898LNAM1"> ACCOUNT MANAGER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM488800900" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_HILT488800901" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT488800901"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_488800901_1_318709933" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="488800901SKC11"> <ul> <li> Excellent verbal and written communication skills</li> <li> Ability to successfully complete multiple tasks concurrently</li> <li> Superior organization skills</li> <li> Exemplary interpersonal skills</li> <li> Punctual and reliable</li> <li> Exceptional Computer Proficiency</li> <li> Microsoft Office (Word, Access, PowerPoint, Excel)</li> <li> Internet Research</li> <li> Social Media</li> <li> CisionPoint</li> <li> EVENTS: PROGRAMS:</li> <li> 2012 Academy Award Gifting Suite</li> </ul> </td> <td class="field twocol_2 charspace" id="488800901SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM488801441" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR488800902" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR488800902"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_488800902_1_318709922" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="488800902JTIT1"> Account Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="488800902JSTD1"> February 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="488800902EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="488800902COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="488800902JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="488800902JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="488800902JDES1" itemprop="description"> <ul> <li> Enter advertising insertion orders into online systems (Salesforce & Fattail) Create monthly advertiser reports - reporting advertisement metrics Schedule online advertisements and Newsletters throughout the year Manage forecast and budget reports Travel to Tradeshows and represent the brand Assist with monthly billing Work on advertising proposals and competitive reports Manage distribution and circulation of Print Pull online advertisement data from database (IMS) Create Presentations, Event invites & Product Decks.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_488800902_2_318709924" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="488800902JTIT2"> Media Coordinator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="488800902JSTD2"> June 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="488800902EDDT2"> January 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="488800902COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="488800902JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="488800902JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="488800902JDES2" itemprop="description"> <ul> <li> Coordinate, review, and edit various portions of 50+ domestic and international medical trade digital publications, including e-newsletters, product showcases, supplier bulletins, trade-show advisories, etc.</li> <li> Manage ad materials for newsletters with advertisers, including requesting ad materials from advertisers and ensuring deadlines are met considering review, edit and deployment schedules Coordinate all advertisements including text, copy and digital medial for all e-newsletters to ready for production/publication Process and log ad materials into internal ad tracking and production computer program for newsletter assembly Review ad materials and test newsletters to ensure they are functional before deployment Assemble monthly ad close reports for each newsletter at the end of the month via excel to facilitate production of newsletter Provide diverse customer service and assistance as company liaison with advertisers Check and edit ad materials against ad specifications for accurate size, copy, image resolution and hyperlinks.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_488800902_3_318709925" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="488800902JTIT3"> Supervising Production Coordinator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="488800902JSTD3"> July 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="488800902EDDT3"> June 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="488800902COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="488800902JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="488800902JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="488800902JDES3" itemprop="description"> <ul> <li> Responsible for creative development and execution of product placement in film & television Read and develop script breakdowns for client product placement opportunities Accountable for organization and documentation of client placement activity through update reports Lead in developing and presenting monthly product placement presentations Digitally create "Set Still" reports, client brochures, and event invitations Key liaison between clientele and studio; provide complete script to product analysis and placement Manage delivery and confirmation of effective product placements to the appropriate studios (including Warner Bros., Paramount, Universal, CBS-Radford, etc.) Assist in planning and execution of delivered product support for high-profile celebrity events; develop celebrity relationship to product creatively and logistically.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_488800902_4_318709926" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="488800902JTIT4"> Production Intern</span> <br/> <span> <span class="jobdates" format="%B %Y" id="488800902JSTD4"> February 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="488800902EDDT4"> June 2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="488800902COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="488800902JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="488800902JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="488800902JDES4" itemprop="description"> <ul> <li> Perform diverse administrative and organizational tasks Organize the production and distribution of scripts Conduct online research Type up camera scripts and shot cards Support staff on projects for development and/or distribution.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_488800902_5_318709927" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="488800902JTIT5"> Public Relations Intern</span> <br/> <span> <span class="jobdates" format="%B %Y" id="488800902JSTD5"> February 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="488800902EDDT5"> June 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="488800902COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="488800902JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="488800902JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="488800902JDES5" itemprop="description"> <ul> <li> Responsible for social networking (Twitter) Distribute product pitches to press (newspapers, magazines, bloggers) Research environmentally friendly ("green") beauty companies Obtain, update and organize client contact information Compile and review expense reports for accuracy and completeness Compile and distribute client press clips Organize and distribute product samples and press releases to media outlets.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_488800902_6_318709929" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="488800902JTIT6"> Marketing Intern</span> <br/> <span> <span class="jobdates" format="%B %Y" id="488800902JSTD6"> September 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="488800902EDDT6"> January 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="488800902COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="488800902JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="488800902JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="488800902JDES6" itemprop="description"> <ul> <li> Diverse marketing assistance for fast growing internet radio station with 11 premium radio stations Responsible for social networking (Twitter, Facebook, and blogs) updates for all 11 stations Upload, mix, qualification tags, album art, etc.</li> <li> for online music library Record commercial spots and promos broadcasted during music breaks Help organize and create play list for various online radio stations Develop pitch ideas for potential sponsors.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_488800902_7_318709930" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="488800902JTIT7"> Admissions Assistant</span> <br/> <span> <span class="jobdates" format="%B %Y" id="488800902JSTD7"> September 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="488800902EDDT7"> June 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="488800902COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="488800902JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="488800902JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="488800902JDES7" itemprop="description"> <ul> <li> Assist students, faculty and university administration with various admission policies, procedures and activities.</li> <li> Accountable for organization and administration of student applications.</li> <li> Responsible for scanning and indexing documents into database.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC488800903" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC488800903"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_488800903_1_318709931" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="488800903DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" dependency="STUY" id="488800903STUY1"> Public Relations and Journalism</span> <span class="jobdates" id="488800903GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="488800903SCHO1" itemprop="name"> Seton Hall University</span> <span> － </span> <span class="joblocation jobcity" id="488800903SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="488800903SSTA1"> State</span> <span class="joblocation jobstate" id="488800903SCNT1"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="488800903GRPA1"> Cum Laude</span> </span> <span class="paddedline"> <span class="field" id="488800903FRFM1"> Public Relations and Journalism Cum Laude</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL488800905" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL488800905"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_488800905_1_318709934" style="
padding-top:0px;
"> <div class="field singlecolumn" id="488800905FRFM1"> administrative, Adobe Photoshop, Premiere, ad, advertisements, advertising, product analysis, art, assembly, billing, brochures, budget, Chinese, interpersonal skills, competitive, clientele, client, customer service, database, delivery, creative development, documentation, edit, Fame, fast, film, functional, image, IMS, indexing, marketing, materials, Access, Excel, Microsoft Office, PowerPoint, Word, networking, Newsletters, newsletter, newspapers, Internet Research, online research, Oracle, organizational, organization skills, camera, policies, presenting, Presentations, press, press releases, proposals, publications, publication, radio, Read, reporting, Research, scanning, scripts, script, television, Type, Video, written communication skills</div> </div> </div> <div class="section" id="SECTION_AFIL488800904" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_AFIL488800904"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_488800904_1_318709932" style="
padding-top:0px;
"> <div class="field singlecolumn" id="488800904FRFM1"> Order of Omega Greek Honor Society Member Alpha Phi Sorority Member March 2007- Present Marketing Club Member January 2009- Present Relay for Life Participant April 2007, 2008, 2009, 2010 SHU 500 Volunteer September 2006, 2007, 2008, 2009 </div> </div> </div> </div> | PUBLIC-RELATIONS |
41,590,605 | UNIT PUBLICIST Summary To utilize and further develop the skills acquired through significant work experience in the fields of public relations, marketing, advertising, fashion and event planning. [Willing to travel] Skill Highlights Media relations Special events planning Public relations expert Project management Promotional campaigns Enthusiastic and dedicated team player Problem solving Exceptional writer Organized and efficient Deadline-driven Experience 12/2010 to 05/2015 Unit Publicist Company Name － City , State Secured coverage by both broadcast and print media outlets. Coordinated press tours on film set, and planned red carpet screening with FOX2 Detroit. 11/2014 to 01/2015 Freelance Publicist, Manager New Business Development Company Name － City , State Wrote press releases and conducted media outreach, and collaborated on internal marketing materials. Strategized new business opportunities, and established communication with potential new clients. Counseled on film industry and public relations procedures. 05/2014 to 06/2014 Freelance Social Media Marketing Manager Company Name － City , State Developed social media strategies and content calendars for all client accounts. Managed social media sites and posted content daily across social media platforms. Surveyed the Internet for brand related topics of conversation, engaged in dialogue and tracked customer issues. Analyzed current social media metrics and engagement. 04/2013 to 06/2013 Freelancer Company Name － City , State Conducted media outreach for several client initiatives, monitored for media coverage and executed research. Produced social media posts on behalf of clients via Pinterest, Facebook, Twitter, etc. Drafted press releases and proofread previously written releases. 01/2012 to 04/2012 Production Assistant/Volunteer Company Name － City , State Created social media and marketing campaigns for Michigan F.A.S.H. Fest. Wrote press releases, compiled media lists and comprehensive targeted databases. Reviewed Michigan F.A.S.H. Fest website for accuracy, troubleshot computer, network and communication issues. Attended and documented numerous client meetings, set up and staffed several promotional events. 10/2009 to 10/2011 Office Manager Company Name － City , State Employed marketing and public relations campaigns; coordinated speaking engagements; cultivated social media presence; developed company website and, successfully executed a Search Engine Optimization (SEO) platform. Managed staff, handled all financial components of business, oversaw day-to-day business operations, built and maintained patient relationships. 12/2010 to 07/2011 Costume Designer Company Name － City , State Developed wardrobes, footwear, accessories and other materials. Supervised costume fittings with cast members and made alterations. Studied script and story lines to conceptualize appropriate costume styles. Ensured design concepts provided by the director and producer were achieved. 08/2008 to 10/2008 Assistant Style Writer/Event Producer/Stylist Company Name － City , State Photographed and reviewed designers' Spring/Summer 2009 collections at Mercedes-Benz New York Fashion Week as Assistant Style Writer for the Michigan Chronicle - published in The Michigan FrontPage, September 19, 2008. Co-produced AKA fashion show, staffed, managed backstage area during show (i.e. models, clothing, accessories, etc.) and acted as co-stylist. Attended Detroit Fireball 2008 and fashion designers' new line launches as a media representative for Fuzion Magazine and other outlets to review, photograph collections and interview designers. 02/2008 to 06/2008 Associate Company Name － City , State Participated on Pepperdine University, Downtown Center Business Improvement Development (DCBID), Experian, Accenture, DeBeers and Los Angeles Urban League accounts. Wrote byline pieces and submitted to top-tier publications (i.e. Los Angeles Times, Los Angeles Business Journal and Orange County Register). Participated on new business pitch and developed RFPs for several other new business opportunities. Assessed media opportunities for Pepperdine University and created editorial calendar for remaining 2008 calendar year. Attended several events and functions with the client and on their behalf. Conducted media outreach, and secured 5 media placements. Composed press releases, media alerts, as well as other pitching materials. Attended weekly client meetings, compiled weekly PR reports and distributed to client and internal team. 02/2007 to 12/2007 Account Coordinator Company Name － City , State Participated on Hyundai Motor America, Hyundai Hope on Wheels, and BMW Group DesignworksUSA accounts. Secured 12 media placements, generated media lists and conducted media outreach for various projects. Conducted new dealership announcements, wrote press releases, media alerts, pitch emails and other media relations materials. Assisted in planning, logistics, execution and staffed both spring and fall Hyundai Communication Summits. Managed Hope on Wheels scholarship events, coordinated ceremonial checks for Hyundai Hope on Wheels 2007 Tour. Prepared various awards entry binders for PRSA PRISM, 2007 Ketchum Kudos and PR Week awards. Implemented catalog system for print and broadcast media clips. Executed daily and weekly media monitoring and compiled media coverage reports. Formulated weekly PR Coordinator Reports and bi-monthly Status Sheets. Generated monthly Activity Reports and Budget Status Reports for all Hyundai and Hyundai Hope on Wheels billing. Produced monthly PR outlooks and media opportunities for BMW Group DesignworksUSA. Attended Hyundai's Product Immersion Day. 08/2006 to 02/2007 Intern Company Name － City , State Interacted directly with clients on a daily basis. Wrote press releases, pitch emails, composed numerous result trackers and pitched to National and Local media. Participated on VIVA Paper Towels, WhiteWave Foods, Horizon Organic, Silk Soymilk, ConAgra, DAVID Sunflower Seeds, Orville Redenbacher, Hebrew National, Healthy Choice, Best Buy-Geek Squad, Scott Flushability-Halftime Flush, Jim Beam, Sauza and Roto-Rooter accounts. Formulated daily monitoring reports, as well as compiled weekly monitoring summaries. Generated media lists, organized Quick View reports for various client projects, prepared E-kits and PR Newswires. Facilitated holiday event for Geek Squad, planned and executed event for DAVID "Good Seed" Award Grand Prize winner. Organized long-lead monitoring assignments and outlines. Coordinated sizzle reel for VIVA Towels. Assisted on a new business pitch, and worked closely with senior level staff. 12/2005 to 04/2006 Intern Company Name － City , State Supported planning and execution of the Frigidaire "Glacier Lounge" at Sundance Film Festival. Sorted and maintained celebrity donated clothing from Frigidaire "Glacier Lounge" event in partnership with Clothes Off Our Back. Participated on Frigidaire, Kraft's Good Seasons, Milk Web, Planter's Peanuts, and Wine Market Council accounts. Pitched to National and Local media publications and to B-rolls, and secured 28 media placements for high profile accounts. Interfaced directly with vendors on signage development, and numerous other projects. Prepared detailed editor bios for use in subsequent pitches. Executed extensive research and detailed planning for new business development. Developed and successfully executed, complex sponsorship opportunity for Kraft Singles. Staffed Frigidaire/Electrolux booth at Kitchen and Bath Industry Show (KBIS), and assisted at corporate events. 09/2005 to 12/2005 Marketing Coordinator Company Name － City , State Developed a redesign strategy for Lori's website, photographed store inventory and wrote copy for website. Assisted customers with purchases of shoes and accessories, and maintained relationships with customers. Managed in-store promotions to generate traffic. 07/2004 to 09/2005 Sales Associate Company Name － City , State Assisted customers with purchases of shoes and accessories, closed 97% of initiated sales and maintained relationships. Collaborated with owner on marketing and inventory strategy. 05/2004 to 08/2004 Intern Company Name － City , State Devised and successfully established working budgets and timeline for video and still photography shoots. Managed the coordination and purchasing of stock photography for print ads. Promoted to account lead on multiple direct mail pieces. Maintained and updated status reports, and attended weekly internal team and client meetings. Reviewed advertising materials for accuracy and completeness of work. Education May 2005 Bachelor's Degree : Public Relations, Marketing and Advertising University of Michigan － City , State Awards 2007 Ketchum Silver Kudos Award Hyundai "Veracruz Launch" 2007 PRSA PRISM Award "Hyundai Sonata/'Regis and Kelly' Trivia A Go-Go Promotion" 2007 PRSA PRISM Award "Hyundai Elantra - Mash and Seek" 2007 PRSA PRISM Awards of Excellence "Hyundai Launches Genesis of a New Brand Identity" Headliner Award, Ketchum Passion and Precision Award, Ketchum Michigan Merit Scholar Received multiple Weber Shandwick - Intern of the Week Awards Recognition of Excellence Award for work on Frigidaire's Sundance Film Festival Event Computer Skills Microsoft Word, Excel, Access, PowerPoint, Outlook, Works, OneNote, Publisher, Entourage, Sprout Social, HootSuite, Canvas, Tweet Deck, Factiva, Lexis-Nexis, Bacon's MediaSource, Adobe Photoshop, Illustrator, InDesign, Acrobat, MAC Software/Programs, Final Draft 7, SAP, PR Trak and Roxio. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME610906239" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_610906239_1_397378221" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="610906239FNAM1"> </span> <span> </span> <span class="field" id="610906239LNAM1"> UNIT PUBLICIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM610906241" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM610906241"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_610906241_1_397378239" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="610906241FRFM1"> To utilize and further develop the skills acquired through significant work experience in the fields of public relations, marketing, advertising, fashion and event planning. [Willing to travel]</div> </div> </div> <div class="section" id="SECTION_HILT610906242" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT610906242"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_610906242_1_397378240" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="610906242SKC11"> <ul> <li> Media relations</li> <li> Special events planning</li> <li> Public relations expert</li> <li> Project management</li> <li> Promotional campaigns</li> </ul> </td> <td class="field twocol_2" id="610906242SKC21"> <ul> <li> Enthusiastic and dedicated team player</li> <li> Problem solving</li> <li> Exceptional writer</li> <li> Organized and efficient</li> <li> Deadline-driven</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR610906243" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR610906243"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_610906243_1_397378223" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD1"> 12/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT1"> 05/2015</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT1"> Unit Publicist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES1" itemprop="description"> <ul> <li> Secured coverage by both broadcast and print media outlets.</li> <li> Coordinated press tours on film set, and planned red carpet screening with FOX2 Detroit.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_2_397378224" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD2"> 11/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT2"> 01/2015</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT2"> Freelance Publicist, Manager New Business Development</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES2" itemprop="description"> <ul> <li> Wrote press releases and conducted media outreach, and collaborated on internal marketing materials.</li> <li> Strategized new business opportunities, and established communication with potential new clients.</li> <li> Counseled on film industry and public relations procedures.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_3_397378225" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD3"> 05/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT3"> 06/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT3"> Freelance Social Media Marketing Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES3" itemprop="description"> <ul> <li> Developed social media strategies and content calendars for all client accounts.</li> <li> Managed social media sites and posted content daily across social media platforms.</li> <li> Surveyed the Internet for brand related topics of conversation, engaged in dialogue and tracked customer issues.</li> <li> Analyzed current social media metrics and engagement.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_4_397378226" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD4"> 04/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT4"> 06/2013</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT4"> Freelancer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES4" itemprop="description"> <ul> <li> Conducted media outreach for several client initiatives, monitored for media coverage and executed research.</li> <li> Produced social media posts on behalf of clients via Pinterest, Facebook, Twitter, etc.</li> <li> Drafted press releases and proofread previously written releases.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_5_397378227" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD5"> 01/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT5"> 04/2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT5"> Production Assistant/Volunteer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES5" itemprop="description"> <ul> <li> Created social media and marketing campaigns for Michigan F.A.S.H.</li> <li> Fest.</li> <li> Wrote press releases, compiled media lists and comprehensive targeted databases.</li> <li> Reviewed Michigan F.A.S.H.</li> <li> Fest website for accuracy, troubleshot computer, network and communication issues.</li> <li> Attended and documented numerous client meetings, set up and staffed several promotional events.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_6_397378228" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD6"> 10/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT6"> 10/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT6"> Office Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES6" itemprop="description"> <ul> <li> Employed marketing and public relations campaigns; coordinated speaking engagements; cultivated social media presence; developed company website and, successfully executed a Search Engine Optimization (SEO) platform.</li> <li> Managed staff, handled all financial components of business, oversaw day-to-day business operations, built and maintained patient relationships.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_7_397378229" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD7"> 12/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT7"> 07/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT7"> Costume Designer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES7" itemprop="description"> <ul> <li> Developed wardrobes, footwear, accessories and other materials.</li> <li> Supervised costume fittings with cast members and made alterations.</li> <li> Studied script and story lines to conceptualize appropriate costume styles.</li> <li> Ensured design concepts provided by the director and producer were achieved.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_8_397378230" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD8"> 08/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT8"> 10/2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT8"> Assistant Style Writer/Event Producer/Stylist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP8" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA8" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES8" itemprop="description"> <ul> <li> Photographed and reviewed designers' Spring/Summer 2009 collections at Mercedes-Benz New York Fashion Week as Assistant Style Writer for the Michigan Chronicle - published in The Michigan FrontPage, September 19, 2008.</li> <li> Co-produced AKA fashion show, staffed, managed backstage area during show (i.e. models, clothing, accessories, etc.) and acted as co-stylist.</li> <li> Attended Detroit Fireball 2008 and fashion designers' new line launches as a media representative for Fuzion Magazine and other outlets to review, photograph collections and interview designers.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_9_397378231" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD9"> 02/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT9"> 06/2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT9"> Associate</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP9" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT9" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA9" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES9" itemprop="description"> <ul> <li> Participated on Pepperdine University, Downtown Center Business Improvement Development (DCBID), Experian, Accenture, DeBeers and Los Angeles Urban League accounts.</li> <li> Wrote byline pieces and submitted to top-tier publications (i.e. Los Angeles Times, Los Angeles Business Journal and Orange County Register).</li> <li> Participated on new business pitch and developed RFPs for several other new business opportunities.</li> <li> Assessed media opportunities for Pepperdine University and created editorial calendar for remaining 2008 calendar year.</li> <li> Attended several events and functions with the client and on their behalf.</li> <li> Conducted media outreach, and secured 5 media placements.</li> <li> Composed press releases, media alerts, as well as other pitching materials.</li> <li> Attended weekly client meetings, compiled weekly PR reports and distributed to client and internal team.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_10_397378232" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD10"> 02/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT10"> 12/2007</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT10"> Account Coordinator</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP10" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT10" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA10" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES10" itemprop="description"> <ul> <li> Participated on Hyundai Motor America, Hyundai Hope on Wheels, and BMW Group DesignworksUSA accounts.</li> <li> Secured 12 media placements, generated media lists and conducted media outreach for various projects.</li> <li> Conducted new dealership announcements, wrote press releases, media alerts, pitch emails and other media relations materials.</li> <li> Assisted in planning, logistics, execution and staffed both spring and fall Hyundai Communication Summits.</li> <li> Managed Hope on Wheels scholarship events, coordinated ceremonial checks for Hyundai Hope on Wheels 2007 Tour.</li> <li> Prepared various awards entry binders for PRSA PRISM, 2007 Ketchum Kudos and PR Week awards.</li> <li> Implemented catalog system for print and broadcast media clips.</li> <li> Executed daily and weekly media monitoring and compiled media coverage reports.</li> <li> Formulated weekly PR Coordinator Reports and bi-monthly Status Sheets.</li> <li> Generated monthly Activity Reports and Budget Status Reports for all Hyundai and Hyundai Hope on Wheels billing.</li> <li> Produced monthly PR outlooks and media opportunities for BMW Group DesignworksUSA.</li> <li> Attended Hyundai's Product Immersion Day.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_11_397378233" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD11"> 08/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT11"> 02/2007</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT11"> Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP11" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT11" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA11" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES11" itemprop="description"> <ul> <li> Interacted directly with clients on a daily basis.</li> <li> Wrote press releases, pitch emails, composed numerous result trackers and pitched to National and Local media.</li> <li> Participated on VIVA Paper Towels, WhiteWave Foods, Horizon Organic, Silk Soymilk, ConAgra, DAVID Sunflower Seeds, Orville Redenbacher, Hebrew National, Healthy Choice, Best Buy-Geek Squad, Scott Flushability-Halftime Flush, Jim Beam, Sauza and Roto-Rooter accounts.</li> <li> Formulated daily monitoring reports, as well as compiled weekly monitoring summaries.</li> <li> Generated media lists, organized Quick View reports for various client projects, prepared E-kits and PR Newswires.</li> <li> Facilitated holiday event for Geek Squad, planned and executed event for DAVID "Good Seed" Award Grand Prize winner.</li> <li> Organized long-lead monitoring assignments and outlines.</li> <li> Coordinated sizzle reel for VIVA Towels.</li> <li> Assisted on a new business pitch, and worked closely with senior level staff.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_12_397378234" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD12"> 12/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT12"> 04/2006</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT12"> Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP12" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT12" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA12" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES12" itemprop="description"> <ul> <li> Supported planning and execution of the Frigidaire "Glacier Lounge" at Sundance Film Festival.</li> <li> Sorted and maintained celebrity donated clothing from Frigidaire "Glacier Lounge" event in partnership with Clothes Off Our Back.</li> <li> Participated on Frigidaire, Kraft's Good Seasons, Milk Web, Planter's Peanuts, and Wine Market Council accounts.</li> <li> Pitched to National and Local media publications and to B-rolls, and secured 28 media placements for high profile accounts.</li> <li> Interfaced directly with vendors on signage development, and numerous other projects.</li> <li> Prepared detailed editor bios for use in subsequent pitches.</li> <li> Executed extensive research and detailed planning for new business development.</li> <li> Developed and successfully executed, complex sponsorship opportunity for Kraft Singles.</li> <li> Staffed Frigidaire/Electrolux booth at Kitchen and Bath Industry Show (KBIS), and assisted at corporate events.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_13_397378235" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD13"> 09/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT13"> 12/2005</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT13"> Marketing Coordinator</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP13" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT13" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA13" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES13" itemprop="description"> <ul> <li> Developed a redesign strategy for Lori's website, photographed store inventory and wrote copy for website.</li> <li> Assisted customers with purchases of shoes and accessories, and maintained relationships with customers.</li> <li> Managed in-store promotions to generate traffic.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_14_397378236" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD14"> 07/2004</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT14"> 09/2005</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT14"> Sales Associate</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP14" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT14" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA14" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES14" itemprop="description"> <ul> <li> Assisted customers with purchases of shoes and accessories, closed 97% of initiated sales and maintained relationships.</li> <li> Collaborated with owner on marketing and inventory strategy.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_610906243_15_397378237" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="610906243JSTD15"> 05/2004</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="610906243EDDT15"> 08/2004</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="610906243JTIT15"> Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="610906243COMP15" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="610906243JCIT15" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906243JSTA15" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="610906243JDES15" itemprop="description"> <ul> <li> Devised and successfully established working budgets and timeline for video and still photography shoots.</li> <li> Managed the coordination and purchasing of stock photography for print ads.</li> <li> Promoted to account lead on multiple direct mail pieces.</li> <li> Maintained and updated status reports, and attended weekly internal team and client meetings.</li> <li> Reviewed advertising materials for accuracy and completeness of work.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC610906244" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC610906244"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_610906244_1_397378238" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="610906244GRYR1"> May 2005</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="610906244DGRE1" itemprop="name"> Bachelor's Degree</span> <span> : </span> <span class="programline" id="610906244STUY1"> Public Relations, Marketing and Advertising</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="610906244SCHO1" itemprop="name"> University of Michigan</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="610906244SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="610906244SSTA1"> State</span> <span class="joblocation jobstate" id="610906244SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="610906244FRFM1"> <br/> </span> </span> </div> </div> </div> <div class="section" id="SECTION_ADDI610906257" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI610906257"> Awards</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_610906257_1_397378242" style="padding-top:0px;"> <div class="field singlecolumn" id="610906257FRFM1"> <ul> <li> 2007 Ketchum Silver Kudos Award Hyundai "Veracruz Launch" </li> <li> 2007 PRSA PRISM Award "Hyundai Sonata/'Regis and Kelly' Trivia A Go-Go Promotion" </li> <li> 2007 PRSA PRISM Award "Hyundai Elantra - Mash and Seek" </li> <li> 2007 PRSA PRISM Awards of Excellence "Hyundai Launches Genesis of a New Brand Identity" </li> <li> Headliner Award, Ketchum </li> <li> Passion and Precision Award, Ketchum </li> <li> Michigan Merit Scholar </li> <li> Received multiple Weber Shandwick - Intern of the Week Awards</li> <li> Recognition of Excellence Award for work on Frigidaire's Sundance Film Festival Event </li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL610906256" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL610906256"> Computer Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_610906256_1_397378241" style="padding-top:0px;"> <div class="field singlecolumn" id="610906256FRFM1"> <p align="LEFT"> Microsoft Word, Excel, Access, PowerPoint, Outlook, Works, OneNote, Publisher, Entourage, Sprout Social, HootSuite, Canvas, Tweet Deck, Factiva, Lexis-Nexis, Bacon's MediaSource, Adobe Photoshop, Illustrator, InDesign, Acrobat, MAC Software/Programs, Final Draft 7, SAP, PR Trak and Roxio.</p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
23,048,999 | DIRECTOR Executive Profile A spirited and motivated leader able to handle multiple projects simultaneously. Able to mentor diverse, competitive managers into a mutually supportive team. Long-standing record of creating marketing and communication plans, successful events, major website roll outs and upgrades, facility management and office supervision. Skills Communications, Editor, Event Planning, Special Events, Director, Fundraising, Graphics, Brochures, Catalogs, Marketing, Marketing Plans, Materials, Mentoring, Newsletters, Presentations, Processes, Public Relations, Recruitment, Strategic Plans, Supervision, Website, Annual Reports Professional Experience Director 06/2012 to Current Company Name City , State Manages all the daily operations, public relations and marketing efforts of the KC Metro Center. Responsible for developing marketing plan and materials to recruit students by working with the Director of Continuing Studies and the Marketing committee Manages the Kansas City Metro Center facility and supervises all clerical and part time positions Coordinates with faculty and departments that provide courses at the Center Works with local community colleges to create articulation agreements and plan other events Works independently to recruit students to attend the Metro Center by making contact with business and industry, working with area community colleges, school districts, chamber of commerce and other organizations Assisting other programs and departments to support recruitment and alumni efforts in the greater Kansas City area. Online Facilitator 03/2008 to 09/2013 Company Name City , State Taught classes online for the Communication Department. Responsible for developing the syllabus and facilitating various communication classes. Courses taught include but are not limited to: Mass Media Overview & History, Information Products and Presentations, Communication Processes, Information Strategies, Information Sources, Communication Variety and Foundations of Interpersonal Communications, Foundations of Mass Communication and Essentials of Managerial Communication. Public Information Coordinator 09/2006 to 06/2012 Company Name City , State Directed and supervised school district's communications program. Manage award winning website, which includes daily updates to 7,300 pages. Create graphics, track analytics, and manage 14 website coordinators. Responsibilities include adding major enhancements to website; such as flash movies, archives, blogs, videos and podcasting. Serve as co-editor for the district's Facebook page. Facilitate website trainings. Train principals and secretaries on automated phone system. Deliver bi-weekly training educating volunteers about District and YouthFriends policies. Coordinate annual and special events which recognize or involve teachers, students, parents and volunteers. Design, write and approve various marketing mediums which includes flyers, brochures and messages for the mass notification system. Manage 12 coordinators for the district's YouthFriends Mentoring Program. Provided support to district's Educational Foundation by coordinating fundraising events and promoting student programs. Complete yearly process to receive a grant from Kansas City for the Foundation. Public Relations and Alumni Affairs Coordinator 01/2003 to 09/2006 Company Name City , State Coordinated public relations, marketing and fund development for the college. Produced, wrote and approved various marketing mediums, such as newsprint, internet, annual reports, catalogs, strategic plans and brochures. Served as Editor-in-Chief of quarterly newsletter distributed to 3,000+ alumni, faculty, and friends of college. Developed and maintained Public Information website, and produced annual report and strategic plan. Organized class reunions and alumni events. Managed and budgeted other campus events. Facilitated 2005 annual campaign, which resulted in the highest annual donations received. Education Ph.D. 2018 Kansas State University City , State GPA: GPA: 4.0 Adult & Community Education Master of Arts 2004 Missouri State University City , State GPA: GPA: 3.19 Communication Bachelor of Arts 2002 Missouri Western State University City , State GPA: GPA: 2.69 Communication, Public Relations Emphasis Technical Communication Minor Memberships Alpha Kappa Alpha Sorority, Incorporated Hickman Mills Prevention Coalition (2007 - present) Hickman Mills Educational Foundation (2012 - present) Member, Scholarship Committee, St. Andrew United Methodist Church (2013 - present) Member, PPR Committee, St. Andrew United Methodist Church (2012 - present) South Kansas City Leadership Academy Graduate, 2008 YouthFriends, Mentor (2007 to 2014) Advisory Committee for the 3V's Grant (2005 - 2006) Coordinator, Cox Nursing Encounter Camp (2002 - 2005) YWCA Advocate for Victims of Sexual Assault/Rape (2000 - 2004) | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME726450021" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_726450021_1_470537537" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="726450021FNAM1"> </span> <span> </span> <span class="field" id="726450021LNAM1"> DIRECTOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM726450023" style="padding-top:10px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM726450023"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_726450023_1_470543734" style="padding-top:0px;"> <div class="field singlecolumn" id="726450023FRFM1"> <p align="LEFT"> A spirited and motivated leader able to handle multiple projects simultaneously. Able to mentor diverse, competitive managers into a mutually supportive team. Long-standing record of creating marketing and communication plans, successful events, major website roll outs and upgrades, facility management and office supervision. </p> </div> </div> </div> <div class="section" id="SECTION_SKLL726450048" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL726450048"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_726450048_1_470537562" style="padding-top:0px;"> <div class="field singlecolumn" id="726450048FRFM1"> <p align="LEFT"> Communications, Editor, Event Planning, Special Events, Director, Fundraising, Graphics, Brochures, Catalogs, Marketing, Marketing Plans, Materials, Mentoring, Newsletters, Presentations, Processes, Public Relations, Recruitment, Strategic Plans, Supervision, Website, Annual Reports</p> </div> </div> </div> <div class="section" id="SECTION_EXPR726450025" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR726450025"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_726450025_1_470537552" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="726450025JTIT1"> Director</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="726450025JSTD1"> 06/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="726450025EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="726450025COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="726450025JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726450025JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="726450025JDES1" itemprop="description"> <p align="LEFT"> Manages all the daily operations, public relations and marketing efforts of the KC Metro Center.</p> <ul> <li> Responsible for developing marketing plan and materials to recruit students by working with the Director of Continuing Studies and the Marketing committee Manages the Kansas City Metro Center facility and supervises all clerical and part time positions Coordinates with faculty and departments that provide courses at the Center Works with local community colleges to create articulation agreements and plan other events Works independently to recruit students to attend the Metro Center by making contact with business and industry, working with area community colleges, school districts, chamber of commerce and other organizations Assisting other programs and departments to support recruitment and alumni efforts in the greater Kansas City area.</li> </ul> <br/> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726450025_2_470537554" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="726450025JTIT2"> Online Facilitator</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="726450025JSTD2"> 03/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="726450025EDDT2"> 09/2013</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="726450025COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="726450025JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726450025JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="726450025JDES2" itemprop="description"> <p align="LEFT"> Taught classes online for the Communication Department.</p> <ul> <li> Responsible for developing the syllabus and facilitating various communication classes.</li> <li> Courses taught include but are not limited to: Mass Media Overview & History, Information Products and Presentations, Communication Processes, Information Strategies, Information Sources, Communication Variety and Foundations of Interpersonal Communications, Foundations of Mass Communication and Essentials of Managerial Communication.</li> </ul> <br/> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726450025_3_470537555" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="726450025JTIT3"> Public Information Coordinator</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="726450025JSTD3"> 09/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="726450025EDDT3"> 06/2012</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="726450025COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="726450025JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726450025JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="726450025JDES3" itemprop="description"> <p align="LEFT"> Directed and supervised school district's communications program.</p> <ul> <li> Manage award winning website, which includes daily updates to 7,300 pages.</li> <li> Create graphics, track analytics, and manage 14 website coordinators.</li> <li> Responsibilities include adding major enhancements to website; such as flash movies, archives, blogs, videos and podcasting.</li> <li> Serve as co-editor for the district's Facebook page.</li> <li> Facilitate website trainings.</li> <li> Train principals and secretaries on automated phone system.</li> <li> Deliver bi-weekly training educating volunteers about District and YouthFriends policies.</li> <li> Coordinate annual and special events which recognize or involve teachers, students, parents and volunteers.</li> <li> Design, write and approve various marketing mediums which includes flyers, brochures and messages for the mass notification system.</li> <li> Manage 12 coordinators for the district's YouthFriends Mentoring Program.</li> <li> Provided support to district's Educational Foundation by coordinating fundraising events and promoting student programs.</li> <li> Complete yearly process to receive a grant from Kansas City for the Foundation.</li> </ul> <br/> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726450025_4_470537556" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="726450025JTIT4"> Public Relations and Alumni Affairs Coordinator</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="726450025JSTD4"> 01/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="726450025EDDT4"> 09/2006</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="726450025COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="726450025JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726450025JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="jobline" id="726450025JDES4" itemprop="description"> <p align="LEFT"> Coordinated public relations, marketing and fund development for the college.</p> <ul> <li> Produced, wrote and approved various marketing mediums, such as newsprint, internet, annual reports, catalogs, strategic plans and brochures.</li> <li> Served as Editor-in-Chief of quarterly newsletter distributed to 3,000+ alumni, faculty, and friends of college.</li> <li> Developed and maintained Public Information website, and produced annual report and strategic plan.</li> <li> Organized class reunions and alumni events.</li> <li> Managed and budgeted other campus events.</li> <li> Facilitated 2005 annual campaign, which resulted in the highest annual donations received.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC726450026" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC726450026"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_726450026_1_470537557" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="726450026DGRE1" itemprop="name"> Ph.D.</span> <span class="programline" id="726450026STUY1"> </span> <span class="datesWrapper"> <span class="jobdates" id="726450026GRYR1"> 2018</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="726450026SCHO1" itemprop="name"> Kansas State University</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="726450026SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="726450026SSTA1"> State</span> <span class="joblocation jobstate" id="726450026SCNT1"> </span> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="726450026GRPA1"> GPA: 4.0</span> </span> <span class="field" id="726450026FRFM1"> <p align="LEFT"> Adult & Community Education</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726450026_2_470537558" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="726450026DGRE2" itemprop="name"> Master of Arts</span> <span class="programline" id="726450026STUY2"> </span> <span class="datesWrapper"> <span class="jobdates" id="726450026GRYR2"> 2004</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="726450026SCHO2" itemprop="name"> Missouri State University</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="726450026SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="726450026SSTA2"> State</span> <span class="joblocation jobstate" id="726450026SCNT2"> </span> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="726450026GRPA2"> GPA: 3.19</span> </span> <span class="field" id="726450026FRFM2"> <p align="LEFT"> Communication</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726450026_3_470537559" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="726450026DGRE3" itemprop="name"> Bachelor of Arts</span> <span class="programline" id="726450026STUY3"> </span> <span class="datesWrapper"> <span class="jobdates" id="726450026GRYR3"> 2002</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="726450026SCHO3" itemprop="name"> Missouri Western State University</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="726450026SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="726450026SSTA3"> State</span> <span class="joblocation jobstate" id="726450026SCNT3"> </span> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="726450026GRPA3"> GPA: 2.69</span> </span> <span class="field" id="726450026FRFM3"> <p align="LEFT"> Communication, Public Relations Emphasis</p> <p align="LEFT"> Technical Communication Minor</p> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL726450029" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_AFIL726450029"> Memberships</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_726450029_1_470537560" style="padding-top:0px;"> <div class="field singlecolumn" id="726450029FRFM1"> <p align="LEFT"> Alpha Kappa Alpha Sorority, Incorporated </p> <p align="LEFT"> Hickman Mills Prevention Coalition (2007 - present) </p> <p align="LEFT"> Hickman Mills Educational Foundation (2012 - present) </p> <p align="LEFT"> Member, Scholarship Committee, St. Andrew United Methodist Church (2013 - present) </p> <p align="LEFT"> Member, PPR Committee, St. Andrew United Methodist Church (2012 - present) </p> <p align="LEFT"> South Kansas City Leadership Academy Graduate, 2008</p> <p align="LEFT"> YouthFriends, Mentor (2007 to 2014) </p> <p align="LEFT"> Advisory Committee for the 3V's Grant (2005 - 2006) </p> <p align="LEFT"> Coordinator, Cox Nursing Encounter Camp (2002 - 2005) </p> <p align="LEFT"> YWCA Advocate for Victims of Sexual Assault/Rape (2000 - 2004) </p> </div> </div> </div> </div> | PUBLIC-RELATIONS |
74,552,449 | BANKING Summary Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement. Entry level banking focused on applying excellent research skills and writing ability to a position in business management.Enthusiastic business major with excellent communication skills and strong motivation to succeed. Highlights Cash handling Financial analysis MS Excel expert Analytical Financial reporting Loan operations Managing multiple priorities Identifying risks Spanish speaking MS Office proficiency Team leadership Excellent communication skills Strong lead development skills Business negotiation Accomplishments Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Experience Company Name City , State Banking 11/2016 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Banking Employee 05/2014 to 08/2015 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Intern 06/2013 to 09/2013 Managing and editing the companys online area and the educative software (Moodle). Developing and preparing accounting, statistics and Office subject papers (Word, Excel,PowerPoint). Company Name City , State Banking intern 06/2012 to 09/2012 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Education Master of Science : International Trade 2014 Universidad Carlos III de Madrid , City , State , Spain International Trade Policies, international trade laws,. Bachelor of Science : Business Administration and Direction 2013 Universidad Pública de Navarra , City , State , Spain Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME723387862" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_723387862_1_468518761" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="723387862FNAM1"> </span> <span> </span> <span class="field" id="723387862LNAM1"> BANKING</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM723387863" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM723387863"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_723387863_1_468523095" style="padding-top:0px;"> <div class="field singlecolumn" id="723387863FRFM1"> <p align="LEFT"> Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement. </p> <p align="LEFT"> Entry level banking focused on applying excellent research skills and writing ability to a position in business management.Enthusiastic business major with excellent communication skills and strong motivation to succeed.</p> </div> </div> </div> <div class="section" id="SECTION_HILT723387861" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT723387861"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_723387861_1_468525133" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="723387861SKC11"> <ul> <li> Cash handling</li> <li> Financial analysis</li> <li> MS Excel expert</li> <li> Analytical</li> <li> Financial reporting</li> <li> Loan operations</li> <li> Managing multiple priorities</li> <li> Identifying risks</li> </ul> </td> <td class="field twocol_2" id="723387861SKC21"> <ul> <li> Spanish speaking</li> <li> MS Office proficiency</li> <li> Team leadership</li> <li> Excellent communication skills</li> <li> Strong lead development skills</li> <li> Business negotiation</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM723388672" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM723388672"> Accomplishments</div> </div> <div class="paragraph txtLeft firstparagraph" id="PARAGRAPH_723388672_1_468525284" style="padding-top:0px;"> <div class="field singlecolumn" id="723388672FRFM1"> <p align="LEFT"> <i> Client Interface</i> </p> <ul> <li> Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.</li> </ul> <br/> </div> </div> </div> <div class="section" id="SECTION_EXPR723387860" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR723387860"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_723387860_1_468527069" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="723387860COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="723387860JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387860JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="723387860JTIT1"> Banking</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="723387860JSTD1"> 11/2016</span> <span class="jobdates" format="%m/%Y" id="723387860EDDT1"> </span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="723387860JDES1" itemprop="description"> <p align="LEFT"> Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_723387860_2_468657928" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="723387860COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="723387860JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387860JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="723387860JTIT2"> Banking Employee</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="723387860JSTD2"> 05/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="723387860EDDT2"> 08/2015</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="723387860JDES2" itemprop="description"> <p align="LEFT"> Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_723387860_3_468658697" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="723387860COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="723387860JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387860JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="723387860JTIT3"> Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="723387860JSTD3"> 06/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="723387860EDDT3"> 09/2013</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="723387860JDES3" itemprop="description"> <p align="LEFT"> Managing and editing the companys online area and the educative software (Moodle). Developing and preparing accounting, statistics and Office subject papers (Word, Excel,PowerPoint).</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_723387860_4_468658777" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="723387860COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="723387860JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387860JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="723387860JTIT4"> Banking intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="723387860JSTD4"> 06/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="723387860EDDT4"> 09/2012</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="723387860JDES4" itemprop="description"> <p align="LEFT"> Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC723387859" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC723387859"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_723387859_1_468653911" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="723387859DGRE1" itemprop="name"> Master of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="723387859STUY1"> International Trade</span> <span class="datesWrapper"> <span class="jobdates" id="723387859GRYR1"> 2014</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="723387859SCHO1" itemprop="name"> Universidad Carlos III de Madrid</span> <span> , </span> <span class="joblocation jobcity" id="723387859SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387859SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="723387859SCNT1"> Spain</span> </span> <span class="paddedline"> <span class="field" id="723387859FRFM1"> <p align="LEFT"> International Trade Policies, international trade laws,.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_723387859_2_468655690" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="723387859DGRE2" itemprop="name"> Bachelor of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="723387859STUY2"> Business Administration and Direction</span> <span class="datesWrapper"> <span class="jobdates" id="723387859GRYR2"> 2013</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="723387859SCHO2" itemprop="name"> Universidad Pública de Navarra</span> <span> , </span> <span class="joblocation jobcity" id="723387859SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387859SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="723387859SCNT2"> Spain</span> </span> <span class="paddedline"> <span class="field" id="723387859FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL723598576" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL723598576"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_723598576_1_468660739" style="padding-top:0px;"> <div class="field singlecolumn" id="723598576FRFM1"> <ul> <li> Sales Software: Salesforce.com, TapScan</li> <li> Public Relations Software: Bacon's Mediasource, Factiva</li> <li> Desktop Publishing Software: Photoshop, Illustrator, HTML</li> </ul> <br/> </div> </div> </div> </div> | BANKING |
79,041,971 | BANKING Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Supervision and training Client relations specialist Computer-savvy Multi tasking savvy Sound judgment Team management Calm under pressure Meticulous attention to detail Experience Banking August 2013 to Current Company Name Store Manager August 2012 to November 2012 Company Name － City , State Managed a team of 10. I opened a new store location and assisted in recruiting and training new staff. Delivered excellent customer service by greeting and assisting each customer. Developed the department's first incentive performance plan, which motivated my team. This resulted in a 23% increase in sales. My team surpassed revenue goals in four consecutive quarters. Store Manager February 2008 to June 2012 Company Name － City , State Managed a team of 6. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Addressed customer inquiries and resolved complaints. Education High School Diploma : 2010 Federal Way Senior High School － State , United States Skills Assistant
Manager, customer satisfaction, excellent customer service, inventory, reconciling, recruiting, sales, employee training | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME560894099" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_560894099_1_365507334" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="560894099FNAM1"> </span> <span> </span> <span class="field" id="560894099LNAM1"> BANKING</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM560894101" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM560894101"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560894101_1_365507341" style="
padding-top:0px;
"> <div class="field singlecolumn" id="560894101FRFM1"> High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Supervision and training Client relations specialist Computer-savvy Multi tasking savvy Sound judgment Team management Calm under pressure Meticulous attention to detail </div> </div> </div> <div class="section" id="SECTION_HILT560894102" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM560894479" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR560894103" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR560894103"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560894103_1_365507339" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="560894103JTIT1"> Banking </span> <br/> <span> <span class="jobdates" format="%B %Y" id="560894103JSTD1"> August 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="560894103EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="560894103COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="560894103JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="560894103JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="560894103JDES1" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_560894103_2_365507338" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="560894103JTIT2"> Store Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="560894103JSTD2"> August 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="560894103EDDT2"> November 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="560894103COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="560894103JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="560894103JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="560894103JDES2" itemprop="description"> <ul> <li> Managed a team of 10.</li> <li> I opened a new store location and assisted in recruiting and training new staff.</li> <li> Delivered excellent customer service by greeting and assisting each customer.</li> <li> Developed the department's first incentive performance plan, which motivated my team.</li> <li> This resulted in a 23% increase in sales.</li> <li> My team surpassed revenue goals in four consecutive quarters.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_560894103_3_365507337" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="560894103JTIT3"> Store Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="560894103JSTD3"> February 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="560894103EDDT3"> June 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="560894103COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="560894103JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="560894103JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="560894103JDES3" itemprop="description"> <ul> <li> Managed a team of 6.</li> <li> Completed a series of training sessions to advance from Assistant Manager to Store Manager.</li> <li> Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.</li> <li> Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.</li> <li> Addressed customer inquiries and resolved complaints.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC560894104" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC560894104"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560894104_1_365507340" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="560894104DGRE1" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" dependency="STUY" id="560894104STUY1"> </span> <span class="jobdates" id="560894104GRYR1"> 2010</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="560894104SCHO1" itemprop="name"> Federal Way Senior High School</span> <span> － </span> <span class="joblocation jobcity" id="560894104SCIT1"> </span> <span class="joblocation jobstate" id="560894104SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="560894104SCNT1"> United States</span> </span> <span class="paddedline"> <span class="field" id="560894104FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL560894106" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL560894106"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560894106_1_365507342" style="
padding-top:0px;
"> <div class="field singlecolumn" id="560894106FRFM1"> Assistant
Manager, customer satisfaction, excellent customer service, inventory, reconciling, recruiting, sales, employee training</div> </div> </div> </div> | BANKING |
77,156,708 | BANKING OFFICER Professional Summary l An adaptable and responsible IT Savvy seeking an mid-level position in the Finance, Technology or Fintech market.
l BA in Economics with a master's degree in Management and my current job as a Banking Officer has provided me with a
well-rounded background and enabled me to develop an analytical/logical approach to tasks, software skills, and the ability
to work under pressure.
l Talented Director of Finance with one-year background in sponsorship, fundraising and private event planning. Skilled in
devising marketing plans to promote venues and events services. Proven history of building business through personal and
professional networking. Skills NMLS # 1796859 Business development expertise Project Management Confluence, Jira, Salesforce, SQL Sales professional Financial Analysis Strategic plans Google G Suite, Keynote, Microsoft Office Technology-savvy Accounting, Recruitment Banking, Sales Budget, SQL Business development, Strategic Credit, Strategic plans Client, Website Decision-making, Articles Documentation Due diligence Finance Financial Financial Analysis Financial statements Mandarin Marketing Sstrategy Marketing Market Marketing collateral Money Microsoft Office Mortgage originator Newsletters POS Presentations Pricing strategy Producer Project Management Public relations Purchasing Real estate Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing
strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations,
public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Education Master of Management : Business Management , 05/2017 Colorado State University - City , State Bachelor of Arts : Applied Economics , 05/2013 National University of Kaohsiung - Taiwan Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing
strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations,
public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Interests COMMUNITY LEADERSHIP AND INVOLVEMENT
, Asian Pacific Development Center - Volunteer (2019 - Current)
Center for Asian Pacific American Women - Conference Committee (2019) Languages Bilingual in Mandarin Skills NMLS # 1796859 BBusiness development expertise PProject Management CConfluence, Jira, Salesforce, SQL SSales professional FFinancial Analysis SStrategic plans GGoogle G Suite, Keynote, Microsoft Office TTechnology-savvy, Accounting, Banking, budget, Business development, credit, client, decision-making, documentation, due diligence, Finance, financial, Financial Analysis, financial statements, Mandarin, marketing Sstrategy, marketing, market, marketing collateral, Money, Microsoft Office, Mortgage originator, newsletters, POS, presentations, pricing strategy, producer, Project Management, public relations, purchasing, real estate, recruitment, Sales, SQL, strategic, Strategic plans, website, articles | <div class="MPR skn-cbg1 fontsize fontface vmargins hmargins pagesize" id="document"> <div class="section firstsection" id="SECTION_NAMEe4166d77-934e-410b-a63b-b80057d0459e" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_e4166d77-934e-410b-a63b-b80057d0459e_1_77c4d3e9-98be-40cb-a6a0-3b3058bc193f" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="e4166d77-934e-410b-a63b-b80057d0459eFNAM1"> </span> <span> </span> <span class="field" id="e4166d77-934e-410b-a63b-b80057d0459eLNAM1"> BANKING OFFICER</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM02688455-a3a9-42cf-a7c7-627c47936050" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM02688455-a3a9-42cf-a7c7-627c47936050"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_02688455-a3a9-42cf-a7c7-627c47936050_1_86aa7910-4da7-45ea-96bb-9f1d4076e0fd" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="02688455-a3a9-42cf-a7c7-627c47936050FRFM1"> l An adaptable and responsible IT Savvy seeking an mid-level position in the Finance, Technology or Fintech market.
l BA in Economics with a master's degree in Management and my current job as a Banking Officer has provided me with a
well-rounded background and enabled me to develop an analytical/logical approach to tasks, software skills, and the ability
to work under pressure.
l Talented Director of Finance with one-year background in sponsorship, fundraising and private event planning. Skilled in
devising marketing plans to promote venues and events services. Proven history of building business through personal and
professional networking.</div> </div> </div> <div class="section" id="SECTION_HILTc0f88572-1d67-4b18-a4fd-eac69990f418" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILTc0f88572-1d67-4b18-a4fd-eac69990f418"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_c0f88572-1d67-4b18-a4fd-eac69990f418_1_361773e4-b5ad-486b-b954-b9a7440232db" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="c0f88572-1d67-4b18-a4fd-eac69990f418SKC11"> <ul> <li> NMLS # 1796859</li> <li> Business development expertise</li> <li> Project Management</li> <li> Confluence, Jira, Salesforce, SQL</li> <li> Sales professional</li> <li> Financial Analysis</li> <li> Strategic plans</li> <li> Google G Suite, Keynote, Microsoft Office</li> <li> Technology-savvy</li> <li> Accounting, Recruitment</li> <li> Banking, Sales</li> <li> Budget, SQL</li> <li> Business development, Strategic</li> <li> Credit, Strategic plans</li> <li> Client, Website</li> <li> Decision-making, Articles</li> <li> Documentation</li> </ul> </td> <td class="field twocol_2" id="c0f88572-1d67-4b18-a4fd-eac69990f418SKC21"> <ul> <li> Due diligence</li> <li> Finance</li> <li> Financial</li> <li> Financial Analysis</li> <li> Financial statements</li> <li> Mandarin</li> <li> Marketing</li> <li> Sstrategy</li> <li> Marketing</li> <li> Market</li> <li> Marketing collateral</li> <li> Money</li> <li> Microsoft Office</li> <li> Mortgage originator</li> <li> Newsletters</li> <li> POS</li> <li> Presentations</li> <li> Pricing strategy</li> <li> Producer</li> <li> Project Management</li> <li> Public relations</li> <li> Purchasing</li> <li> Real estate</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR114ec03a-3cc9-4ec5-bcb3-ee234038035c" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR114ec03a-3cc9-4ec5-bcb3-ee234038035c"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_114ec03a-3cc9-4ec5-bcb3-ee234038035c_1_834b6a7d-e506-491c-893d-7d1d190aaf2f" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJTIT1"> Banking Officer</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJSTD1"> 10/2018</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cEDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cCOMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJDES1" itemprop="description"> <ul> <li> Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.</li> <li> Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc.</li> <li> Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market.</li> <li> Analyzed financial credit and underwrote to determine loan feasibility.</li> <li> Developed and maintained strong relationships with local real estate agents and small business owners.</li> <li> Supervised Asian Banking Center and directed internal activities, including community events and newsletters.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_114ec03a-3cc9-4ec5-bcb3-ee234038035c_2_ec36e874-2d52-450b-8396-eeea9505cd9a" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJTIT2"> Director of Finance</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJSTD2"> 05/2019</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cEDDT2"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cCOMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJDES2" itemprop="description"> <ul> <li> Assessed budget plans and present costs to forecast trends and recommend changes.</li> <li> Executed financial due diligence tasks on daily basis to maintain optimal organization finances.</li> <li> Planned and designed product and pricing strategy for membership, increasing membership by 200%.</li> <li> Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan.</li> <li> Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_114ec03a-3cc9-4ec5-bcb3-ee234038035c_3_33614f07-44a3-4bd3-afb5-0c854a1560d5" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJTIT3"> Marketing Specialist</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJSTD3"> 08/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cEDDT3"> 09/2018</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cCOMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJDES3" itemprop="description"> <ul> <li> Created, improved, developed marketing strategic plans on the company's website and social media.</li> <li> Mentored and guided the executive team during business development decision-making to optimize profitability, marketing
strategy, and communications planning.</li> <li> Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations,
public relations campaigns, articles, and newsletters.</li> <li> Built 10+ strong partnerships with recruitment agencies, universities, and student associations.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_114ec03a-3cc9-4ec5-bcb3-ee234038035c_4_ecf03708-2376-47f3-836b-f51bbca746c0" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJTIT4"> Retail Store Manager</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJSTD4"> 08/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cEDDT4"> 07/2015</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cCOMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJCIT4" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJSTA4" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="114ec03a-3cc9-4ec5-bcb3-ee234038035cJDES4" itemprop="description"> <ul> <li> Managed all aspects of store operations, including organization, maintenance, and purchasing functions.</li> <li> Kept orderly and accurate accounting records by monitoring sales documentation.</li> <li> Improved sales process and track with the implementation of a new point of sale (POS) system.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUCa2df3436-92e8-4c95-b57d-43d7185b6ed9" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUCa2df3436-92e8-4c95-b57d-43d7185b6ed9"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_a2df3436-92e8-4c95-b57d-43d7185b6ed9_1_79a56461-77fd-43ec-ab78-86abe88e580e" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9DGRE1" itemprop="name"> Master of Management</span> <span> : </span> <span class="programline" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9STUY1"> Business Management</span> <span> , </span> <span format="%m/%Y" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9GRYR1"> 05/2017</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9SCHO1" itemprop="name"> Colorado State University</span> <span> - </span> <span class="joblocation jobcity" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9SSTA1"> State</span> <br/> </span> <span class="field" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_a2df3436-92e8-4c95-b57d-43d7185b6ed9_2_becb54fe-3083-4a0b-ae66-6ff3beaf03b5" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9DGRE2" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9STUY2"> Applied Economics</span> <span> , </span> <span format="%m/%Y" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9GRYR2"> 05/2013</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9SCHO2" itemprop="name"> National University of Kaohsiung - Taiwan</span> <span class="joblocation jobcity" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9SCIT2"> </span> <span class="joblocation jobstate" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9SSTA2"> </span> <br/> </span> <span class="field" id="a2df3436-92e8-4c95-b57d-43d7185b6ed9FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_WRKH8ad895bf-e901-4a68-9395-1e2409a0c907" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH8ad895bf-e901-4a68-9395-1e2409a0c907"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_8ad895bf-e901-4a68-9395-1e2409a0c907_1_66d62418-89af-4885-b680-952d209c984e" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="8ad895bf-e901-4a68-9395-1e2409a0c907JTIT1"> Banking Officer</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="8ad895bf-e901-4a68-9395-1e2409a0c907JSTD1"> 10/2018</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="8ad895bf-e901-4a68-9395-1e2409a0c907EDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="8ad895bf-e901-4a68-9395-1e2409a0c907COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="8ad895bf-e901-4a68-9395-1e2409a0c907JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="8ad895bf-e901-4a68-9395-1e2409a0c907JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="8ad895bf-e901-4a68-9395-1e2409a0c907JDES1" itemprop="description"> <ul> <li> Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.</li> <li> Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc.</li> <li> Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market.</li> <li> Analyzed financial credit and underwrote to determine loan feasibility.</li> <li> Developed and maintained strong relationships with local real estate agents and small business owners.</li> <li> Supervised Asian Banking Center and directed internal activities, including community events and newsletters.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_8ad895bf-e901-4a68-9395-1e2409a0c907_2_c34847c2-22f2-456d-84d2-ad118200b52b" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="8ad895bf-e901-4a68-9395-1e2409a0c907JTIT2"> Director of Finance</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="8ad895bf-e901-4a68-9395-1e2409a0c907JSTD2"> 05/2019</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="8ad895bf-e901-4a68-9395-1e2409a0c907EDDT2"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="8ad895bf-e901-4a68-9395-1e2409a0c907COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="8ad895bf-e901-4a68-9395-1e2409a0c907JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="8ad895bf-e901-4a68-9395-1e2409a0c907JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="8ad895bf-e901-4a68-9395-1e2409a0c907JDES2" itemprop="description"> <ul> <li> Assessed budget plans and present costs to forecast trends and recommend changes.</li> <li> Executed financial due diligence tasks on daily basis to maintain optimal organization finances.</li> <li> Planned and designed product and pricing strategy for membership, increasing membership by 200%.</li> <li> Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan.</li> <li> Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_8ad895bf-e901-4a68-9395-1e2409a0c907_3_3f4c3823-9dbf-48af-8a37-84742545799e" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="8ad895bf-e901-4a68-9395-1e2409a0c907JTIT3"> Marketing Specialist</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="8ad895bf-e901-4a68-9395-1e2409a0c907JSTD3"> 08/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="8ad895bf-e901-4a68-9395-1e2409a0c907EDDT3"> 09/2018</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="8ad895bf-e901-4a68-9395-1e2409a0c907COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="8ad895bf-e901-4a68-9395-1e2409a0c907JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="8ad895bf-e901-4a68-9395-1e2409a0c907JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="8ad895bf-e901-4a68-9395-1e2409a0c907JDES3" itemprop="description"> <ul> <li> Created, improved, developed marketing strategic plans on the company's website and social media.</li> <li> Mentored and guided the executive team during business development decision-making to optimize profitability, marketing
strategy, and communications planning.</li> <li> Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations,
public relations campaigns, articles, and newsletters.</li> <li> Built 10+ strong partnerships with recruitment agencies, universities, and student associations.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_8ad895bf-e901-4a68-9395-1e2409a0c907_4_63bbf6ed-0515-42e2-9544-28b1634602b0" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="8ad895bf-e901-4a68-9395-1e2409a0c907JTIT4"> Retail Store Manager</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="8ad895bf-e901-4a68-9395-1e2409a0c907JSTD4"> 08/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="8ad895bf-e901-4a68-9395-1e2409a0c907EDDT4"> 07/2015</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="8ad895bf-e901-4a68-9395-1e2409a0c907COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="8ad895bf-e901-4a68-9395-1e2409a0c907JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="8ad895bf-e901-4a68-9395-1e2409a0c907JSTA4" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="8ad895bf-e901-4a68-9395-1e2409a0c907JDES4" itemprop="description"> <ul> <li> Managed all aspects of store operations, including organization, maintenance, and purchasing functions.</li> <li> Kept orderly and accurate accounting records by monitoring sales documentation.</li> <li> Improved sales process and track with the implementation of a new point of sale (POS) system.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_INTR7a3a7b2a-822a-4913-84e9-9b821a0dfbb7" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR7a3a7b2a-822a-4913-84e9-9b821a0dfbb7"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_7a3a7b2a-822a-4913-84e9-9b821a0dfbb7_1_923c12be-4a4d-45cc-97a9-bee428ea7816" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="7a3a7b2a-822a-4913-84e9-9b821a0dfbb7FRFM1"> COMMUNITY LEADERSHIP AND INVOLVEMENT
, Asian Pacific Development Center - Volunteer (2019 - Current)
Center for Asian Pacific American Women - Conference Committee (2019)</div> </div> </div> <div class="section" id="SECTION_LANG8a4dac16-c893-4694-8c4e-b242ba25918c" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG8a4dac16-c893-4694-8c4e-b242ba25918c"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_8a4dac16-c893-4694-8c4e-b242ba25918c_1_8c34f84e-9bf0-4c9b-86ce-63a587dcacfb" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="8a4dac16-c893-4694-8c4e-b242ba25918cFRFM1"> Bilingual in Mandarin</div> </div> </div> <div class="section" id="SECTION_SKLLa4bb439f-2569-4040-be57-cae4aa1cc3bb" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLLa4bb439f-2569-4040-be57-cae4aa1cc3bb"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_a4bb439f-2569-4040-be57-cae4aa1cc3bb_1_faf59300-9441-4ecb-9a20-9224a0aa7337" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="a4bb439f-2569-4040-be57-cae4aa1cc3bbFRFM1"> <li> NMLS # 1796859</li> <li> BBusiness development expertise</li> <li> PProject Management</li> <li> CConfluence, Jira, Salesforce, SQL</li> <li> SSales professional</li> <li> FFinancial Analysis</li> <li> SStrategic plans</li> <li> GGoogle G Suite, Keynote, Microsoft Office</li> <li> TTechnology-savvy,</li> <li> Accounting, Banking, budget, Business development, credit, client, decision-making, documentation, due diligence, Finance, financial, Financial Analysis, financial statements, Mandarin, marketing</li> <li> Sstrategy, marketing, market, marketing collateral, Money, Microsoft Office, Mortgage originator, newsletters, POS, presentations, pricing strategy, producer, Project Management, public relations, purchasing, real estate, recruitment, Sales, SQL, strategic, Strategic plans, website, articles</li> </div> </div> </div> </div> | BANKING |
24,580,361 | ASSOCIATE, INVESTMENT BANKING OPERATIONS Highlights Proficient
in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo,
and HTML Applications Experience
in SAP programs as well as Six Sigma Detail-oriented Analytical Troubleshooting and problem solving Superior
communication, group dynamic, time management, organizational and leadership
skills Experience Associate, Investment Banking Operations 07/2013 Company Name City , State Intern, Syndicated Loan Operations 06/2012 － 12/2012 Company Name City , State Responsible
for performing maintenance on over 150 deals with over 1000 loans, including
processing notices of loan activity, managing cash flows, and monitoring past
dues and exceptions. Identified issues and partnered with the agent banks to
define the root cause and implement a remediation plan. Prepared and distributed
weekly status updates to the agent banks for several deals. Responsible for
monthly checklist process, ensuring the integrity of month-end data. Intern, Derivatives Operations 12/2011 － 05/2012 Company Name City , State
Responsible for updating and
creating backend client contact details database to ensure efficient
communication with clients for successful compliance with federal regulations.
Prepared bi-monthly critical executive scorecard reports for senior management to
ensure the corporation complied with federal confirmed-trade regulations.
Improved efficiency of reporting through developing system enhancements,
including macros generating business critical compliance reports for both
equity and credit derivatives.
Education 2013 Bachelor of Science : University of Delaware - Operations Management City , State Minor in Economics GPA: 3.978/4.0
Awards/Distinctions: Distinguished Operations Management
Junior,
Alpha Lambda Delta Honor Society, National
Society of Collegiate Scholars, Dean's
List (all semesters) | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME839138460" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_839138460_1_547075135" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field" id="839138460FNAM1"> </span> <span> </span> <span class="field" id="839138460LNAM1"> ASSOCIATE, INVESTMENT BANKING OPERATIONS</span> </div> </div> </div> <div class="section" id="SECTION_SUMM839138461" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_HILT839138459" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT839138459"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_839138459_1_547084453" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 paracharspace" id="839138459SKC11"> <ul> <li> Proficient
in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo,
and HTML Applications</li> <li> Experience
in SAP programs as well as Six Sigma</li> </ul> </td> <td class="field twocol_2 paracharspace" id="839138459SKC21"> <ul> <li> Detail-oriented</li> <li> Analytical</li> <li> Troubleshooting and problem solving</li> <li> Superior
communication, group dynamic, time management, organizational and leadership
skills</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR839138458" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR839138458"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_839138458_1_547079900" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="839138458JTIT1"> Associate, Investment Banking Operations</span> <span class="statesWrapper"> <span class="jobdates" format="%m/%Y" id="839138458JSTD1"> 07/2013</span> <span class="jobdates" format="%m/%Y" id="839138458EDDT1"> </span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="839138458COMP1" itemprop="name"> Company Name</span> <span> </span> <span class="statesWrapper"> <span class="joblocation jobcity" id="839138458JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="839138458JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="839138458JDES1" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_839138458_2_547080690" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="839138458JTIT2"> Intern, Syndicated Loan Operations</span> <span class="statesWrapper"> <span class="jobdates" format="%m/%Y" id="839138458JSTD2"> 06/2012</span> <span> － </span> <span class="jobdates" format="%m/%Y" id="839138458EDDT2"> 12/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="839138458COMP2" itemprop="name"> Company Name</span> <span> </span> <span class="statesWrapper"> <span class="joblocation jobcity" id="839138458JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="839138458JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="839138458JDES2" itemprop="description"> Responsible
for performing maintenance on over 150 deals with over 1000 loans, including
processing notices of loan activity, managing cash flows, and monitoring past
dues and exceptions. Identified issues and partnered with the agent banks to
define the root cause and implement a remediation plan. Prepared and distributed
weekly status updates to the agent banks for several deals. Responsible for
monthly checklist process, ensuring the integrity of month-end data.</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_839138458_3_547081517" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="839138458JTIT3"> Intern, Derivatives Operations</span> <span class="statesWrapper"> <span class="jobdates" format="%m/%Y" id="839138458JSTD3"> 12/2011</span> <span> － </span> <span class="jobdates" format="%m/%Y" id="839138458EDDT3"> 05/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="839138458COMP3" itemprop="name"> Company Name</span> <span> </span> <span class="statesWrapper"> <span class="joblocation jobcity" id="839138458JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="839138458JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="839138458JDES3" itemprop="description">
Responsible for updating and
creating backend client contact details database to ensure efficient
communication with clients for successful compliance with federal regulations.
Prepared bi-monthly critical executive scorecard reports for senior management to
ensure the corporation complied with federal confirmed-trade regulations.
Improved efficiency of reporting through developing system enhancements,
including macros generating business critical compliance reports for both
equity and credit derivatives.
</span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC839138457" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC839138457"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_839138457_1_547077665" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="statesWrapper"> <span class="jobdates eduDate" id="839138457GRYR1"> 2013</span> </span> <span class="degree" id="839138457DGRE1" itemprop="name"> Bachelor of Science</span> <span class="degree"> :</span> <span class="companyname companyname_educ" id="839138457SCHO1" itemprop="name"> University of Delaware</span> <span class="degree"> - </span> <span class="programline" id="839138457STUY1"> Operations Management</span> </span> <span class="paddedline"> <span class="eduLocation" id="839138457SCIT1"> City</span> <span> , </span> <span class="eduLocation" id="839138457SSTA1"> State</span> <span class="eduLocation" id="839138457SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="839138457FRFM1"> <div> Minor in Economics</div> <div> GPA: 3.978/4.0</div> <div>
Awards/Distinctions: Distinguished Operations Management
Junior,
Alpha Lambda Delta Honor Society, National
Society of Collegiate Scholars, Dean's
List (all semesters)</div> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL839163257" style="
padding-top:0px;
"> </div> </div> | BANKING |
34,953,092 | CORPORATE BANKING ASSISTANT, INTERN Objective Dynamic and self-motivated Financial Data Analyst with diverse expertise in programming, mathematics and finance. Has extensive experience of assisting in the development and upgrading of database systems and analytical techniques. A quick learner who can absorb new ideas and can communicate clearly and effectively. Skills Programming Language: C/C++, Python, MATLAB, SQL, R, LUA, VBA Machine Learning: Supervised Learning, Unsupervised Learning, Deep Neural Networks Finance: Corporate Banking, Financial Forecasting, Financial Analysis Language: English, Chinese Experience Corporate Banking Assistant, Intern May 2015 to August 2015 Company Name － City , State Wrote commercial mortgage recommendation reports for risk management, including properties appraisals, cash flow analysis, asset coverage analysis, RAROC analysis and sensitivity analysis. Researched U.S small medium enterprises using SQL for novel financial products. Made recommendation to senior management with the most profitable industry and company size. Optimized commercial loan clients information management by developing Updatable Documentation Notification System using VBA , and considerably improved efficiency of loan department. Office Assisant, Intern June 2012 to August 2012 Company Name － City , State Developed customers feedback system using VBA to optimize working procedures, and improved working efficiency for Low Interest Rate Bond Team by 20%. Updated standardized procedures by interviewing employees and building statistic model, and enhanced productivity of the division. Undergraduate Researcher March 2011 to May 2012 Company Name － City , State Created image classification solutions by differentiating background and size of target objects, and improved image processing speed by 30% as well as cut down the research cost. Labeled out wild animals's body coordinates on images, and assisted in developing supervised machine learning algorithm for Computational and Informatics Tools for Collaborative Wildlife
Monitoring Program. Assistant Analyst, Intern June 2010 to July 2010 Company Name － City , State Researched China mobile market by gathering
annual mobile productivity data from Ministry of Industry and Information
Technology of China, as well as assisted in edition of industry report based on
analysis from JP Morgan and Bloomberg. Participated in the financial
due-diligence of Benshan Media and its subsidiary companies, and developed a
time-saving method for the re-organization process to different target
companies. Education Master of Science : Computer Engineering , 2016 University of Missouri-Columbia － City , State , USA Graduate Research Assistantships GPA: 3.46/4.0 Bachelor of Science : Finance and Banking , 2013 University of Missouri-Columbia － City , State , USA Minor in Mathematics Vice President of Chinese Business Student Association | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME750402747" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_750402747_1_486188545" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="750402747FNAM1"> </span> <span> </span> <span class="field" id="750402747LNAM1"> CORPORATE BANKING ASSISTANT, INTERN</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM750402748" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM750402748"> Objective</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_750402748_1_486526956" style="padding-top:0px;"> <div class="field singlecolumn" id="750402748FRFM1"> <span class=""> Dynamic and self-motivated Financial Data Analyst with diverse expertise in programming, mathematics and finance. Has extensive experience of assisting in the development and upgrading of database systems and analytical techniques. A quick learner who can absorb new ideas and can communicate clearly and effectively.</span> </div> </div> </div> <div class="section" id="SECTION_SKLL753246384" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL753246384"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_753246384_1_488084644" style="padding-top:0px;"> <div class="field singlecolumn" id="753246384FRFM1"> <ul> <li> Programming Language: C/C++, Python, MATLAB, SQL, R, LUA, VBA</li> <li> Machine Learning: Supervised Learning, Unsupervised Learning, Deep Neural Networks</li> <li> Finance: Corporate Banking, Financial Forecasting, Financial Analysis</li> <li> Language: English, Chinese</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR750922805" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR750922805"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_750922805_1_486838789" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="750922805JTIT1"> Corporate Banking Assistant, Intern</span> <br/> <span> <span class="jobdates" format="%B %Y" id="750922805JSTD1"> May 2015</span> <span> to </span> <span class="jobdates" format="%B %Y" id="750922805EDDT1"> August 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="750922805COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="750922805JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="750922805JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="750922805JDES1" itemprop="description"> <ul> <li> Wrote commercial mortgage recommendation reports for risk management, including properties appraisals, cash flow analysis, asset coverage analysis, RAROC analysis and sensitivity analysis. </li> <li> Researched U.S small medium enterprises using SQL for novel financial products. Made recommendation to senior management with the most profitable industry and company size.</li> <li> Optimized commercial loan clients information management by developing Updatable Documentation Notification System using VBA , and considerably improved efficiency of loan department.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_750922805_2_487933721" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="750922805JTIT2"> Office Assisant, Intern</span> <br/> <span> <span class="jobdates" format="%B %Y" id="750922805JSTD2"> June 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="750922805EDDT2"> August 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="750922805COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="750922805JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="750922805JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="750922805JDES2" itemprop="description"> <ul> <li> Developed customers feedback system using VBA to optimize working procedures, and improved working efficiency for Low Interest Rate Bond Team by 20%.</li> <li> Updated standardized procedures by interviewing employees and building statistic model, and enhanced productivity of the division.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_750922805_3_487936538" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="750922805JTIT3"> Undergraduate Researcher</span> <br/> <span> <span class="jobdates" format="%B %Y" id="750922805JSTD3"> March 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="750922805EDDT3"> May 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="750922805COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="750922805JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="750922805JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="750922805JDES3" itemprop="description"> <ul> <li> Created image classification solutions by differentiating background and size of target objects, and improved image processing speed by 30% as well as cut down the research cost.</li> <li> Labeled out wild animals's body coordinates on images, and assisted in developing supervised machine learning algorithm for Computational and Informatics Tools for Collaborative Wildlife
Monitoring Program.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_750922805_4_487949144" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="750922805JTIT4"> Assistant Analyst, Intern</span> <br/> <span> <span class="jobdates" format="%B %Y" id="750922805JSTD4"> June 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="750922805EDDT4"> July 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="750922805COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="750922805JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="750922805JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="750922805JDES4" itemprop="description"> <ul> <li> Researched China mobile market by gathering
annual mobile productivity data from Ministry of Industry and Information
Technology of China, as well as assisted in edition of industry report based on
analysis from JP Morgan and Bloomberg.</li> <li> Participated in the financial
due-diligence of Benshan Media and its subsidiary companies, and developed a
time-saving method for the re-organization process to different target
companies.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC750402744" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC750402744"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_750402744_1_486531475" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="750402744DGRE1" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="750402744STUY1"> Computer Engineering</span> <span> , </span> <span class="jobdates" id="750402744GRYR1"> 2016</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="750402744SCHO1" itemprop="name"> University of Missouri-Columbia</span> <span> － </span> <span class="joblocation jobcity" id="750402744SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="750402744SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="750402744SCNT1"> USA</span> </span> <span class="paddedline"> <span class="field" id="750402744FRFM1"> <ul> <li> Graduate Research Assistantships</li> <li> GPA: 3.46/4.0</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_750402744_2_486532647" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="750402744DGRE2" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="750402744STUY2"> Finance and Banking</span> <span> , </span> <span class="jobdates" id="750402744GRYR2"> 2013</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="750402744SCHO2" itemprop="name"> University of Missouri-Columbia</span> <span> － </span> <span class="joblocation jobcity" id="750402744SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="750402744SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="750402744SCNT2"> USA</span> </span> <span class="paddedline"> <span class="field" id="750402744FRFM2"> <ul> <li> <span class=""> Minor in Mathematics</span> </li> <li> <span class=""> <font color="#0000ff"> </font> </span> Vice President of Chinese Business Student Association</li> </ul> </span> </span> </div> </div> </div> </div> | BANKING |
17,189,156 | BUSINESS BANKING SPECIALIST Summary Top-performing professional with over 6 years experience in banking and finance. Seeking to take the next step in my career as a Regional Banking Branch Manager 2. Prior experience in a role as a business advocate Basic knowledge and understanding of retail and/or small business products and strategies Knowledge and understanding of mortgage industry and retail banking operations Experience sourcing small business clientele Ability to provide exceptional customer satisfaction to retain and grow customer banking relationships Skills Microsoft Excel, Microsoft Word, and Microsoft Outlook Languages Fluent in English and Spanish- Reading and Writing Experience 01/2016 to Current Business Banking Specialist Company Name － City Effective organizational, multi tasking, and prioritizing skills Excellent verbal, written, and interpersonal communication skills Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues High motivation with ability to successfully meet individual and team goals Ability to work independently without supervision Basic Microsoft Office (Word, Excel, and Outlook) skills. 01/2014 to 01/2016 Personal Banker Company Name － City Experience leading or participating in events and activities for local networks or professional organizations, such as the chamber of commerce and professional business groups. Overseen the branch platform and teller side when management are off by making sure Customer Experience is top of mind at all times. Mitigating losses and Risks for the branch. Coaching in the moment by conducting bankers and tellers DBE's, and providing constructive feedback to my peers. Partner with branch manager and service manager to coach and mentor team members. Conducting morning huddles and meeting to go over any updates and options on how to improve our customer experience and present the conversation button to customers. Covering other branches while management is out of the branch. Attending the Business Hubs every Thursdays. Responsible for satisfying all customer service needs and to assist them with succeeding financially through quality retail product sales and referrals. Performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals. Primary functions surround proactively servicing mass-market customers, and referring customers to other areas of the bank for more complex products and services. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies Attending the Business hubs every other Thursday with my business partners and fellow team members as part of my Business Advocate role. Call my assigned business leads and attend feet on the street every other Thursday to introduce myself to our local businesses. Experience interacting positively with difficult or hostile customers. Providing Notary Service for our customers and non customers. Building long term relationships with our customers and deepens the understanding of our customers' financial needs and provides professional suggestions. Stay within all store policy and procedure, mitigating losses. Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention. Review and approve checks for cashing, and answer questions on accounts, loans, and statements. Assist customers during loan and account application process. 01/2013 to 01/2014 Lead Teller Company Name － City Manage the Teller's work flow to ensure success with daily cash balancing, building great rapport with customers, and meeting their referral and sales goals- all while maintaining an ethical and positive work environment for all. Requires little supervision and juggle a variety of tasks including exercising excellent customer service in all customer interactions and managing and resolving customer conflicts. Follow procedures to minimize errors and reduce fraud. Provide customers with new products and services to help them succeed financially. Create, train, and coach a successful service and sales team. Ensure compliance with audit and operational regulations and guidelines with the bank. Support the Service Manager with daily operational tasks Assisting in resolving difficult customer service issues with quick and professional results. Education and Training High School Diploma : Math University of California, Riverside － City , State , United States Skills Customer engagement, clerical support
and the ability to interact effectively with a diverse group of individuals at
various ages.
Excel at interfacing with others at all
levels to ensure organizational goals are attained. Proactive approach to build long
lasting customer relationships and expanding my client portfolios. Possess excellent interpersonal,
analytical, and organizational skills.Excel within a highly competitive
environment through effectively managing, training and motivating a diverse
team. Excellent working knowledge using both
IBM and MAC systems; Microsoft Excel, Microsoft Word, and Microsoft
Outlook. Fluent in English and Spanish- Reading
and WritingBeing recognize from Merchant manager,
Retail Small Business Credit Consultant, and Payroll Partner numerous times. Being nominated for Searching for Stars
and attending the dinner ceremony. Notary Public
Activities and Honors Honor Society | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1066460514" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1066460514_1_714334427" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="1066460514FNAM1"> </span> <span> </span> <span class="field" id="1066460514LNAM1"> BUSINESS BANKING SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1066460516" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM1066460516"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1066460516_1_714334429" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="1066460516FRFM1"> Top-performing professional with over 6 years experience in banking and finance. Seeking to take the next step in my career as a Regional Banking Branch Manager 2. Prior experience in a role as a business advocate Basic knowledge and understanding of retail and/or small business products and strategies Knowledge and understanding of mortgage industry and retail banking operations Experience sourcing small business clientele Ability to provide exceptional customer satisfaction to retain and grow customer banking relationships </div> </div> </div> <div class="section" id="SECTION_HILT1066460517" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT1066460517"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1066460517_1_714334430" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="1066460517SKC11"> Microsoft Excel, Microsoft Word, and Microsoft Outlook</td> <td class="field twocol_2" id="1066460517SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_LANG1066460518" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG1066460518"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1066460518_1_714334431" style="padding-top:0px;"> <div class="field singlecolumn" id="1066460518FRFM1"> Fluent in English and Spanish- Reading and Writing</div> </div> </div> <div class="section" id="SECTION_EXPR1066460519" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR1066460519"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1066460519_1_714334432" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1066460519JSTD1"> 01/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1066460519EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1066460519JTIT1"> Business Banking Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1066460519COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1066460519JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="1066460519JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1066460519JDES1" itemprop="description"> <ul> <li> Effective organizational, multi tasking, and prioritizing skills Excellent verbal, written, and interpersonal communication skills Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues High motivation with ability to successfully meet individual and team goals Ability to work independently without supervision Basic Microsoft Office (Word, Excel, and Outlook) skills.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1066460519_2_714334433" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1066460519JSTD2"> 01/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1066460519EDDT2"> 01/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1066460519JTIT2"> Personal Banker</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1066460519COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1066460519JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="1066460519JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1066460519JDES2" itemprop="description"> <ul> <li> Experience leading or participating in events and activities for local networks or professional organizations, such as the chamber of commerce and professional business groups.</li> <li> Overseen the branch platform and teller side when management are off by making sure Customer Experience is top of mind at all times.</li> <li> Mitigating losses and Risks for the branch.</li> <li> Coaching in the moment by conducting bankers and tellers DBE's, and providing constructive feedback to my peers.</li> <li> Partner with branch manager and service manager to coach and mentor team members.</li> <li> Conducting morning huddles and meeting to go over any updates and options on how to improve our customer experience and present the conversation button to customers.</li> <li> Covering other branches while management is out of the branch.</li> <li> Attending the Business Hubs every Thursdays.</li> <li> Responsible for satisfying all customer service needs and to assist them with succeeding financially through quality retail product sales and referrals.</li> <li> Performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals.</li> <li> Primary functions surround proactively servicing mass-market customers, and referring customers to other areas of the bank for more complex products and services.</li> <li> Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies Attending the Business hubs every other Thursday with my business partners and fellow team members as part of my Business Advocate role.</li> <li> Call my assigned business leads and attend feet on the street every other Thursday to introduce myself to our local businesses.</li> <li> Experience interacting positively with difficult or hostile customers.</li> <li> Providing Notary Service for our customers and non customers.</li> <li> Building long term relationships with our customers and deepens the understanding of our customers' financial needs and provides professional suggestions.</li> <li> Stay within all store policy and procedure, mitigating losses.</li> <li> Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.</li> <li> Review and approve checks for cashing, and answer questions on accounts, loans, and statements.</li> <li> Assist customers during loan and account application process.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1066460519_3_714334434" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1066460519JSTD3"> 01/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1066460519EDDT3"> 01/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1066460519JTIT3"> Lead Teller</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1066460519COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1066460519JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="1066460519JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1066460519JDES3" itemprop="description"> <ul> <li> Manage the Teller's work flow to ensure success with daily cash balancing, building great rapport with customers, and meeting their referral and sales goals- all while maintaining an ethical and positive work environment for all.</li> <li> Requires little supervision and juggle a variety of tasks including exercising excellent customer service in all customer interactions and managing and resolving customer conflicts.</li> <li> Follow procedures to minimize errors and reduce fraud.</li> <li> Provide customers with new products and services to help them succeed financially.</li> <li> Create, train, and coach a successful service and sales team.</li> <li> Ensure compliance with audit and operational regulations and guidelines with the bank.</li> <li> Support the Service Manager with daily operational tasks Assisting in resolving difficult customer service issues with quick and professional results.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1066460520" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1066460520"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1066460520_1_714334435" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1066460520GRYR1"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1066460520DGRE1" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" id="1066460520STUY1"> Math</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1066460520SCHO1" itemprop="name"> University of California, Riverside</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="1066460520SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="1066460520SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="1066460520SCNT1"> United States</span> </span> <span class="paddedline"> <span class="field" id="1066460520FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL1066460521" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL1066460521"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1066460521_1_714334436" style="padding-top:0px;"> <div class="field singlecolumn" id="1066460521FRFM1"> <ul> <li> Customer engagement, clerical support
and the ability to interact effectively with a diverse group of individuals at
various ages. </li> <li>
Excel at interfacing with others at all
levels to ensure organizational goals are attained.</li> <li> Proactive approach to build long
lasting customer relationships and expanding my client portfolios.</li> <li> Possess excellent interpersonal,
analytical, and organizational skills.Excel within a highly competitive
environment through effectively managing, training and motivating a diverse
team.</li> <li> Excellent working knowledge using both
IBM and MAC systems; Microsoft Excel, Microsoft Word, and Microsoft
Outlook. </li> <li> Fluent in English and Spanish- Reading
and WritingBeing recognize from Merchant manager,
Retail Small Business Credit Consultant, and Payroll Partner numerous times.</li> </ul> <ul> <li> Being nominated for Searching for Stars
and attending the dinner ceremony.</li> <li> Notary Public
</li> </ul> <p> </p> </div> </div> </div> <div class="section" id="SECTION_AFIL1066460522" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL1066460522"> Activities and Honors</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1066460522_1_714334437" style="padding-top:0px;"> <div class="field singlecolumn" id="1066460522FRFM1"> Honor Society</div> </div> </div> </div> | BANKING |
19,920,687 | ASSISTANT BANKING CENTER MANAGER Accomplishments Outstanding Bank Manager Experience Company Name January 2011 to October 2014 Assistant Banking Center Manager Oversaw a team of five bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals. Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force. Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers. Managed of day-to-day branch operations, including problem resolution, customer service, sales, and over-seeing the banking center team Responsible for maintaining all compliance and operation issues, and audits of the branch, specific to applicable federal, state, local laws, and regulations, as well as Comerica policies and procedures Ensured reconcilements and balanced items are resolved on a timely basis, proof corrections, NSF and return items, Reg D, Reg CC, large item review, teller balancing, monitoring and correction Oversaw the servicing of customer accounts and ensured changes were handled in a timely manner, including research requests and/or additional information as requested Researched, wrote and reviewed operating procedures to keep branches and deposit operations up-to-date on policies and procedures Assigned to additional branches to oversee the overall operational performance and to train managers and employees to set standards and perform procedural activities per Comerica standards Assisted Regional Operations Manager with support on special projects, including currency reporting company wide and Process and Procedure Manual for new assistant managers and other employees Provided training and education to all staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control and negotiable items, and all other operational tasks Sourced and fund business loans and mortgage products, and developed team members lending knowledge on various products and solutions Company Name March 2008 to March 2010 Wells Fargo Company Licensed Financial Specialist Top Sales Producer - December 2009, Top Small Business Accounts Opened - May 2009 Exceeded monthly production goals of $1,000,000 in demand deposits, $100,000 investment referrals, and $150,000 credit lines; opened and maintained demand deposit and time accounts, sold insurance products, and fixed annuities Initiated, structured, and closed mortgage loans and business lines of credit; referred customers for brokerage services and other cross-functional opportunities Initiated team efforts with the staff to achieve sales goals, operational excellence and issues during sales meetings and/or while assisting customers Company Name November 2006 to September 2007 Accredited Home Lenders, Field Account Executive Solicited brokers to acquire subprime loan packages for funding and establish wholesale mortgage market share for the company Surpassed market share objectives with loan volumes of over $6,000,000 per month, exceeding company profit goals for account executives Company Name July 2000 to October 2006 Senior Loan Officer Windsor Capital individual Top Producer of the Month - July 2005, Windsor Capital Platinum Club - 2004 and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, 2004 and 2005 Hired, managed, and trained new loan officers for mortgage production and sales Funded over $100,000,000 in mortgage loans for single and multi-family properties Partnered with title companies, real estate agents, contractors, and escrow officers to solicit new clients and generate mortgage loans Education University of Michigan, College of Engineering BS : Electrical and Computer Engineering Education & Licenses: University of Michigan, College of Engineering, BS Electrical and Computer Engineering University California 2015 Certificate : Project Management City , State , US University California - Irvine, Certificate in Project Management 2015 Microsoft Project, Excel and Word proficient Certifications Wachovia Bank, N.A., a Wells Fargo Company Licensed Financial Specialist - March 2008-March 2010 University California - Irvine, Certificate in Project Management Professional Affiliations Windsor Capital individual Top Producer of the Month - , Windsor Capital Platinum Club - and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, and 2005 Presentations Product Presentations Skills Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME560271334" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_560271334_1_365119569" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="560271334FNAM1"> </span> <span> </span> <span class="field" id="560271334LNAM1"> ASSISTANT BANKING CENTER MANAGER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM560271336" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_HILT560271337" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM560271341" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM560271341"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560271341_1_365119573" style="
padding-top:0px;
"> <div class="field singlecolumn" id="560271341FRFM1"> Outstanding Bank Manager</div> </div> </div> <div class="section" id="SECTION_EXPR560271338" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR560271338"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560271338_1_365119576" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="560271338COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="560271338JSTD1"> January 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="560271338EDDT1"> October 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="560271338JTIT1"> Assistant Banking Center Manager</span> <br/> <span class="joblocation jobcity" id="560271338JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="560271338JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="560271338JDES1" itemprop="description"> <ul> <li> Oversaw a team of five bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals.</li> <li> Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force.</li> <li> Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers.</li> <li> Managed of day-to-day branch operations, including problem resolution, customer service, sales, and over-seeing the banking center team</li> <li> Responsible for maintaining all compliance and operation issues, and audits of the branch, specific to applicable federal, state, local laws, and regulations, as well as Comerica policies and procedures</li> <li> Ensured reconcilements and balanced items are resolved on a timely basis, proof corrections, NSF and return items, Reg D, Reg CC, large item review, teller balancing, monitoring and correction</li> <li> Oversaw the servicing of customer accounts and ensured changes were handled in a timely manner, including research requests and/or additional information as requested</li> <li> Researched, wrote and reviewed operating procedures to keep branches and deposit operations up-to-date on policies and procedures</li> <li> Assigned to additional branches to oversee the overall operational performance and to train managers and employees to set standards and perform procedural activities per Comerica standards</li> <li> Assisted Regional Operations Manager with support on special projects, including currency reporting company wide and Process and Procedure Manual for new assistant managers and other employees</li> <li> Provided training and education to all staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control and negotiable items, and all other operational tasks</li> <li> Sourced and fund business loans and mortgage products, and developed team members lending knowledge on various products and solutions</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_560271338_2_365119577" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="560271338COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="560271338JSTD2"> March 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="560271338EDDT2"> March 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="560271338JTIT2"> Wells Fargo Company Licensed Financial Specialist</span> <br/> <span class="joblocation jobcity" id="560271338JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="560271338JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="560271338JDES2" itemprop="description"> <ul> <li> Top Sales Producer - December 2009, Top Small Business Accounts Opened - May 2009</li> <li> Exceeded monthly production goals of $1,000,000 in demand deposits, $100,000 investment referrals, and $150,000 credit lines; opened and maintained demand deposit and time accounts, sold insurance products, and fixed annuities</li> <li> Initiated, structured, and closed mortgage loans and business lines of credit; referred customers for brokerage services and other cross-functional opportunities</li> <li> Initiated team efforts with the staff to achieve sales goals, operational excellence and issues during sales meetings and/or while assisting customers</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_560271338_3_365119578" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="560271338COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="560271338JSTD3"> November 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="560271338EDDT3"> September 2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="560271338JTIT3"> Accredited Home Lenders, Field Account Executive</span> <br/> <span class="joblocation jobcity" id="560271338JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="560271338JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="560271338JDES3" itemprop="description"> <ul> <li> Solicited brokers to acquire subprime loan packages for funding and establish wholesale mortgage market share for the company</li> <li> Surpassed market share objectives with loan volumes of over $6,000,000 per month, exceeding company profit goals for account executives</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_560271338_4_365119579" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="560271338COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="560271338JSTD4"> July 2000</span> <span> to </span> <span class="jobdates" format="%B %Y" id="560271338EDDT4"> October 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="560271338JTIT4"> Senior Loan Officer</span> <br/> <span class="joblocation jobcity" id="560271338JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="560271338JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="560271338JDES4" itemprop="description"> <ul> <li> Windsor Capital individual Top Producer of the Month - July 2005, Windsor Capital Platinum Club - 2004 and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, 2004 and 2005</li> <li> Hired, managed, and trained new loan officers for mortgage production and sales</li> <li> Funded over $100,000,000 in mortgage loans for single and multi-family properties</li> <li> Partnered with title companies, real estate agents, contractors, and escrow officers to solicit new clients and generate mortgage loans</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC560271339" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC560271339"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560271339_1_365119580" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="560271339SCHO1" itemprop="name"> University of Michigan, College of Engineering</span> <span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="560271339DGRE1" itemprop="name"> BS</span> <span> : </span> <span class="programline" id="560271339STUY1"> Electrical and Computer Engineering</span> </span> <span class="paddedline"> <span class="field" id="560271339FRFM1"> Education & Licenses: University of Michigan, College of Engineering, BS Electrical and Computer Engineering</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_560271339_2_365119581" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="560271339SCHO2" itemprop="name"> University California</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="560271339GRYR2"> 2015</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="560271339DGRE2" itemprop="name"> Certificate</span> <span> : </span> <span class="programline" id="560271339STUY2"> Project Management</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="560271339SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="560271339SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="560271339SCNT2"> US</span> </span> <span class="paddedline"> <span class="field" id="560271339FRFM2"> University California - Irvine, Certificate in Project Management 2015 Microsoft Project, Excel and Word proficient</span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT560271344" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CERT560271344"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560271344_1_365119582" style="
padding-top:0px;
"> <div class="field singlecolumn" id="560271344FRFM1"> Wachovia Bank, N.A., a Wells Fargo Company Licensed Financial Specialist - March 2008-March 2010 University California - Irvine, Certificate in Project Management</div> </div> </div> <div class="section" id="SECTION_AFIL560271340" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL560271340"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560271340_1_365119583" style="
padding-top:0px;
"> <div class="field singlecolumn" id="560271340FRFM1"> Windsor Capital individual Top Producer of the Month - , Windsor Capital Platinum Club - and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, and 2005</div> </div> </div> <div class="section" id="SECTION_PRES560271342" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_PRES560271342"> Presentations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560271342_1_365119575" style="
padding-top:0px;
"> <div class="field singlecolumn" id="560271342FRFM1"> Product Presentations</div> </div> </div> <div class="section" id="SECTION_SKLL560271345" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL560271345"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_560271345_1_365119585" style="
padding-top:0px;
"> <div class="field singlecolumn" id="560271345FRFM1"> Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word</div> </div> </div> </div> | BANKING |
26,579,709 | MORTGAGE BANKING RESEARCH SPECIALIST Summary My goal is to obtain a career associated with a company where I can utilize my skills and gain further experience while enhancing the company's brand and reputation. Highlights 5+ years of Leadership as a Supervisor/Manager Customer Escalation Management Executive Office Complaint Handling & Resolution Project Management Facilities Management 10+ years of Call Center Environment Mortgage Default & Originations Loss Mitigation Non-IS Auditing Escalation Resolution Auditing Compliance & Regulatory Quality and Control Accomplishments I created the EMS Audit Training Guide which is used to trained new Auditors and used as a refresher for existing Auditors I assisted in the Implementation of the QC review process for the EMS EO Analyst QC submissions and the Compliance review stage for Customer Direct written complaint responses. I have maintained a rating of Exceeds in all monthly and annually departmental goals and measurements Experience 02/2010 to Current Mortgage Banking Research Specialist Company Name － City , State Previous Positions Held : Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist I currently provide feedback, guidance, and direction to 30+ agents in Texas and Arizona offices on a daily basis. I review and research Executive Office complaint responses for compliance and regulatory checks I identify and work with internal and external LOB partners to obtain thorough resolutions to Executive Office complaints and inquiries I created the EMS EO Quality Control process by which was put in place to ensure EMS EO continue to get the expected results of resolving the customer's issue, providing a great customer experience, and control service level aging. I mitigate various lines of business rejects by calibrating with other internal partners regarding complaints researched by the EMS dept. I managed the EMS QC Sharepoint site that currently house all QC pass and fail decisions I Audit Escalation Management Department closed Infosource cases for accuracy, coaching opportunities, and identifying departmental trends. 06/2005 to 12/2009 Sr. Loss Prevention Lead Company Name － City , State Advanced to increasingly responsible positions, culminating in a management assistance role with oversight for a 12+ member team. Trained/assisted employees with daily responsibilities and monthly production goals. Handled supervisor talk offs and monitor calls for quality assurance Maintained high ratings in all monthly and annually departmental goals and measurements. I analyzed and team and department reports to develop ideas for production and quality enhancement. 01/2001 to 06/2005 Loss Prevention Supervisor - Floater Company Name － City , State Led a team of 12+ Loss Prevention Representatives with a portfolio of 100 to 160 accounts each and days of delinquency ranging from 60 - 150 days. I analyzed team and department reports to develop ideas for production and quality enhancement. Handled supervisor talk offs and monitor calls for quality assurance Effectively trained and coached new hires in the department to excel in their current position Commuted between Ford Motor Credit and Volvo Finance offices to assist in special projects as assigned. Identified and performed coaching opportunities, action plans, side by side evaluations, recommendations for recognition and terminations. 05/1998 to 12/2000 Assistant Facilities Manager Company Name － City , State I managed and organized maintenance employees and contractors on the premises daily to meet the goals of the business. I implemented employee schedules and organized shifts according to business needs I was responsible for complying with all local and state safety requirements for the buildings (3) including employee training, facility inspections, cleaning, support services, and security of the premises. I managed projects including facilitating departmental moves from beginning to the end. This included working with internal departments and external vendors and contractors to complete the project. Education current Bachelor's Degree : Business Administration Finance Ashworth College － City , State Business Administration Finance Skills Thorough and comprehensive knowledge of policies and procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user of MS Word, MS Excel, Powerpoint, and Oracle applications. I have skills in escalation complaint handling and audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO and the Executive Office. I possess strong leadership, analytical, critical / logical thinking, problem solving, organizational and negotiation skills, effective written and verbal communication/presentation skills, team player, goal driven, and results oriented. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME613431732" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_613431732_1_399017731" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="613431732FNAM1"> </span> <span> </span> <span class="field" id="613431732LNAM1"> MORTGAGE BANKING RESEARCH SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM613431734" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM613431734"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_613431734_1_399017739" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="613431734FRFM1"> My goal is to obtain a career associated with a company where I can utilize my skills and gain further experience while enhancing the company's brand and reputation.</div> </div> </div> <div class="section" id="SECTION_HILT613431735" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT613431735"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_613431735_1_399017741" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="613431735SKC11"> <ul> <li> 5+ years of Leadership as a Supervisor/Manager</li> <li> Customer Escalation Management</li> <li> Executive Office Complaint Handling & Resolution</li> <li> Project Management</li> <li> Facilities Management</li> </ul> </td> <td class="field twocol_2" id="613431735SKC21"> <ul> <li> 10+ years of Call Center Environment</li> <li> Mortgage Default & Originations</li> <li> Loss Mitigation<font> </font> </li> <li> Non-IS Auditing</li> <li> Escalation Resolution Auditing</li> <li> Compliance & Regulatory</li> <li> Quality and Control</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM613432171" style="padding-top:5px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM613432171"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_613432171_1_399024828" style="padding-top:0px;"> <div class="field singlecolumn" id="613432171FRFM1"> <ul> <li> I created the EMS Audit Training Guide which is used to trained new Auditors and used as a refresher for existing Auditors</li> <br/> <li> I assisted in the Implementation of the QC review process for the EMS EO Analyst QC submissions and the Compliance review stage for Customer Direct written complaint responses. </li> <br/> <li> I have maintained a rating of Exceeds in all monthly and annually departmental goals and measurements</li> <br/> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR613431736" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR613431736"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_613431736_1_399017733" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="613431736JSTD1"> 02/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="613431736EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="613431736JTIT1"> Mortgage Banking Research Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="613431736COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="613431736JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="613431736JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="613431736JDES1" itemprop="description"> <p align="LEFT"> <b> Previous Positions Held</b> : Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist</p> <ul> <br/> <li> I currently provide feedback, guidance, and direction to 30+ agents in Texas and Arizona offices on a daily basis.</li> <br/> <li> I review and research Executive Office complaint responses for compliance and regulatory checks</li> <br/> <li> I identify and work with internal and external LOB partners to obtain thorough resolutions to Executive Office complaints and inquiries </li> <br/> <li> I created the EMS EO Quality Control process by which was put in place to ensure EMS EO continue to get the expected results of resolving the customer's issue, providing a great customer experience, and control service level aging. </li> <br/> <li> I mitigate various lines of business rejects by calibrating with other internal partners regarding complaints researched by the EMS dept. </li> <br/> <li> I managed the EMS QC Sharepoint site that currently house all QC pass and fail decisions</li> <br/> <li> I Audit Escalation Management Department closed Infosource cases for accuracy, coaching opportunities, and identifying departmental trends. </li> <br/> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_613431736_2_399017736" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="613431736JSTD2"> 06/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="613431736EDDT2"> 12/2009</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="613431736JTIT2"> Sr. Loss Prevention Lead</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="613431736COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="613431736JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="613431736JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="613431736JDES2" itemprop="description"> <ul> <li> Advanced to increasingly responsible positions, culminating in a management assistance role with oversight for a 12+ member team.</li> <br/> <li> Trained/assisted employees with daily responsibilities and monthly production goals.</li> <br/> <li> Handled supervisor talk offs and monitor calls for quality assurance Maintained high ratings in all monthly and annually departmental goals and measurements. I analyzed and team and department reports to develop ideas for production and quality enhancement.</li> <br/> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_613431736_3_399017737" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="613431736JSTD3"> 01/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="613431736EDDT3"> 06/2005</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="613431736JTIT3"> Loss Prevention Supervisor - Floater</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="613431736COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="613431736JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="613431736JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="613431736JDES3" itemprop="description"> <ul> <li> Led a team of 12+ Loss Prevention Representatives with a portfolio of 100 to 160 accounts each and days of delinquency ranging from 60 - 150 days. I analyzed team and department reports to develop ideas for production and quality enhancement.</li> <br/> <li> Handled supervisor talk offs and monitor calls for quality assurance Effectively trained and coached new hires in the department to excel in their current position Commuted between Ford Motor Credit and Volvo Finance offices to assist in special projects as assigned.</li> <br/> <li> Identified and performed coaching opportunities, action plans, side by side evaluations, recommendations for recognition and terminations. </li> <br/> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_613431736_4_399038234" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="613431736JSTD4"> 05/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="613431736EDDT4"> 12/2000</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="613431736JTIT4"> Assistant Facilities Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="613431736COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="613431736JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="613431736JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="613431736JDES4" itemprop="description"> <ul> <li> I managed and organized maintenance employees and contractors on the premises daily to meet the goals of the business. </li> <br/> <li> I implemented employee schedules and organized shifts according to business needs</li> <br/> <li> I was responsible for complying with all local and state safety requirements for the buildings (3) including employee training, facility inspections, cleaning, support services, and security of the premises. </li> <br/> <li> I managed projects including facilitating departmental moves from beginning to the end. This included working with internal departments and external vendors and contractors to complete the project. </li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC613431737" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC613431737"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_613431737_1_399017738" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="613431737GRYR1"> current</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="613431737DGRE1" itemprop="name"> Bachelor's Degree</span> <span> : </span> <span class="programline" id="613431737STUY1"> Business Administration Finance</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="613431737SCHO1" itemprop="name"> Ashworth College</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="613431737SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="613431737SSTA1"> State</span> <span class="joblocation jobstate" id="613431737SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="613431737FRFM1"> Business Administration Finance</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL613431739" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL613431739"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_613431739_1_399017742" style="padding-top:0px;"> <div class="field singlecolumn" id="613431739FRFM1"> <p align="LEFT"> Thorough and comprehensive knowledge of policies and procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user of MS Word, MS Excel, Powerpoint, and Oracle applications. I have skills in escalation complaint handling and audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO and the Executive Office. I possess strong leadership, analytical, critical / logical thinking, problem solving, organizational and negotiation skills, effective written and verbal communication/presentation skills, team player, goal driven, and results oriented. </p> </div> </div> </div> </div> | BANKING |
29,093,426 | MORTGAGE BANKING UNDERWRITER II Experience Mortgage Banking Underwriter II , 04/2017 to Current Company Name – City , State Analyze loan documentation to determine debt to income ratios, verification of assets, and credit
risk for applicants seeking to obtain a mortgage. Determined qualifying income from tax returns of self employed borrowers that consist of Sole
Proprietors, Partnerships, and S-Corps. Underwrite and apply needed conditions for mortgage applications to ensure customer meets
product specifications and guidelines. Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter
(DU) and Loan Prospector (LP) findings. Obtained and completed mandated training for $750,000 lending authority. Senior Remote Underwriter , 11/2016 to 03/2017 Company Name – City , State Analyzed credit risk and financial strength of borrowers to determine credit worthiness and
repayment capacity. Presented written and verbal loan decisions detailing the results of risk analysis that support
recommendation to approve, suspend, or deny request for mortgage insurance. Underwrote conventional conforming and non-conforming loans. Proposed counter offers for analysis that did not meet Arch MI or investor guidelines. Increased underwriting loan level authority from $417,000 to $750,000. Remote Underwriter , 12/2012 to 10/2016 Company Name – City , State Analyzed income, credit, and collateral documentation making quality risk decisions that comply
with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants. Exceeded productivity standards completing 4.5 files per day while increasing loan level from
$200,00 to $417,000. Assisted sales team in answering inbound scenario questions relating to credit risk and collateral
requirements. Responsible for underwriting Fannie Mae and Freddie Mac loans. Senior Underwriting Support Specialist , 06/2007 to 11/2012 Company Name – City , State Performed monthly audits for the Home Affordable Refinance Program application and Delegated
Mortgage Insurance account submissions completed by level 1 and level 2 support staff. Trained new employees in the on-boarding process for remote underwriting. Developed best practice guidelines as new employees were integrated into CMG's imaging system. Developed procedures to process the Home Affordable Refinance Program. Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work
performance. Performed data entry for master policy requests and billed contract underwriting submissions. Performed administrative duties for management team. Underwriting Support Specialist II , 01/2005 to 05/2007 Company Name – City , State Managed Underwriting Operations workflow to ensure underwriting turn times were met and files
were distributed to underwriting pipeline. Registered and prepared incoming files for underwriting. Responsible for Operating switchboard that consisted of 50 working extension in a call center
environment. Collaborated with the IT department to ensure computer systems and software issues were
resolved in a timely manner. Prepared pre-approval of clients and requests for credit reports. Underwriting Assistant , 06/2001 to 12/2004 Company Name – City , State Performed data entry for delegated Mortgage Insurance requests that require company accuracy
rating of at least 95% to 100%. Correspond to customer inquiries regarding status requests and underwriting decision. Purchased and managed office supplies operating as inventory clerk and shipping clerk. Managed shipping process and shipping logs for off-site file retention. Work History Mortgage Banking Underwriter II , 04/2017 to Current Company Name – City , State Analyze loan documentation to determine debt to income ratios, verification of assets, and credit
risk for applicants seeking to obtain a mortgage. Determined qualifying income from tax returns of self employed borrowers that consist of Sole
Proprietors, Partnerships, and S-Corps. Underwrite and apply needed conditions for mortgage applications to ensure customer meets
product specifications and guidelines. Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter
(DU) and Loan Prospector (LP) findings. Obtained and completed mandated training for $750,000 lending authority. Senior Remote Underwriter , 11/2016 to 03/2017 Company Name – City , State Analyzed credit risk and financial strength of borrowers to determine credit worthiness and
repayment capacity. Presented written and verbal loan decisions detailing the results of risk analysis that support
recommendation to approve, suspend, or deny request for mortgage insurance. Underwrote conventional conforming and non-conforming loans. Proposed counter offers for analysis that did not meet Arch MI or investor guidelines. Increased underwriting loan level authority from $417,000 to $750,000. Remote Underwriter , 12/2012 to 10/2016 Company Name – City , State Analyzed income, credit, and collateral documentation making quality risk decisions that comply
with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants. Exceeded productivity standards completing 4.5 files per day while increasing loan level from
$200,00 to $417,000. Assisted sales team in answering inbound scenario questions relating to credit risk and collateral
requirements. Responsible for underwriting Fannie Mae and Freddie Mac loans. Senior Underwriting Support Specialist , 06/2007 to 11/2012 Company Name – City , State Performed monthly audits for the Home Affordable Refinance Program application and Delegated
Mortgage Insurance account submissions completed by level 1 and level 2 support staff. Trained new employees in the on-boarding process for remote underwriting. Developed best practice guidelines as new employees were integrated into CMG's imaging system. Developed procedures to process the Home Affordable Refinance Program. Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work
performance. Performed data entry for master policy requests and billed contract underwriting submissions. Performed administrative duties for management team. Underwriting Support Specialist II , 01/2005 to 05/2007 Company Name – City , State Managed Underwriting Operations workflow to ensure underwriting turn times were met and files
were distributed to underwriting pipeline. Registered and prepared incoming files for underwriting. Responsible for Operating switchboard that consisted of 50 working extension in a call center
environment. Collaborated with the IT department to ensure computer systems and software issues were
resolved in a timely manner. Prepared pre-approval of clients and requests for credit reports. Underwriting Assistant , 06/2001 to 12/2004 Company Name – City , State Performed data entry for delegated Mortgage Insurance requests that require company accuracy
rating of at least 95% to 100%. Correspond to customer inquiries regarding status requests and underwriting decision. Purchased and managed office supplies operating as inventory clerk and shipping clerk. Managed shipping process and shipping logs for off-site file retention. Education High School Diploma : Accounting and Bookkeeping , 06/2000 George Westinghouse Career Academy - City , State Participant in the Retail and Education Alliance for the Development of Youth. (R.E.A.D.Y. Program) Summary Mortgage Underwriter with 17 years of work experience who adapts to change. Self-motivated with
exceptional customer service skills and a determined work ethic. Excels in problem solving, results driven,
customer service, great verbal and written communication. Core competencies includes Risk Analysis,
Credit Evaluations, Financial Reporting, Data Entry, 10-Key Data Entry, Billing, and Administrative support. Highlights Administrative duties Call center Credit Credit Rrisk Credit risk Clients Data entry Documentation Financial Imaging Insurance Inventory Loan documentation Mac Office Quality Retail Risk analysis Sales Shipping Switchboard Tax returns Underwriter Underwriting Workflow Written Skills Administrative duties, call center, credit, credit Rrisk, credit risk, clients, data entry, documentation, financial, imaging, Insurance, inventory, loan documentation, Mac, office, quality, Retail, risk analysis, sales, shipping, switchboard, tax returns, Underwriter, Underwriting, workflow, written | <div class="MPR skn-cbg1 fontsize fontface vmargins hmargins pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME3fd17e44-edcf-4f65-b705-ace0af34ba9a" style="padding-top:NaNpx;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_3fd17e44-edcf-4f65-b705-ace0af34ba9a_1_4b573758-9b45-4756-9637-eab0d73cae55" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="3fd17e44-edcf-4f65-b705-ace0af34ba9aFNAM1"> </span> <span> </span> <span class="field" id="3fd17e44-edcf-4f65-b705-ace0af34ba9aLNAM1"> MORTGAGE BANKING UNDERWRITER II</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="" id="SECTION_PRFL48857df7-5d87-44cd-bbfe-91ae4c67e72f" style="padding-top:NaNpx;"> </div> <div class="section" id="SECTION_EXPR35511308-e43c-408c-8fd8-e9d719e96040" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR35511308-e43c-408c-8fd8-e9d719e96040"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_35511308-e43c-408c-8fd8-e9d719e96040_1_a35e49b7-c6e1-4a9f-98d8-0a739c6bd050" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="35511308-e43c-408c-8fd8-e9d719e96040JTIT1"> Mortgage Banking Underwriter II</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040JSTD1"> 04/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040EDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="35511308-e43c-408c-8fd8-e9d719e96040COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="35511308-e43c-408c-8fd8-e9d719e96040JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="35511308-e43c-408c-8fd8-e9d719e96040JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="35511308-e43c-408c-8fd8-e9d719e96040JDES1" itemprop="description"> <ul> <li> Analyze loan documentation to determine debt to income ratios, verification of assets, and credit
risk for applicants seeking to obtain a mortgage.</li> <li> Determined qualifying income from tax returns of self employed borrowers that consist of Sole
Proprietors, Partnerships, and S-Corps.</li> <li> Underwrite and apply needed conditions for mortgage applications to ensure customer meets
product specifications and guidelines.</li> <li> Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter
(DU) and Loan Prospector (LP) findings.</li> <li> Obtained and completed mandated training for $750,000 lending authority.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_35511308-e43c-408c-8fd8-e9d719e96040_2_e7efe798-3663-4473-af6c-4da21565e562" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="35511308-e43c-408c-8fd8-e9d719e96040JTIT2"> Senior Remote Underwriter</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040JSTD2"> 11/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040EDDT2"> 03/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="35511308-e43c-408c-8fd8-e9d719e96040COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="35511308-e43c-408c-8fd8-e9d719e96040JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="35511308-e43c-408c-8fd8-e9d719e96040JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="35511308-e43c-408c-8fd8-e9d719e96040JDES2" itemprop="description"> <ul> <li> Analyzed credit risk and financial strength of borrowers to determine credit worthiness and
repayment capacity.</li> <li> Presented written and verbal loan decisions detailing the results of risk analysis that support
recommendation to approve, suspend, or deny request for mortgage insurance.</li> <li> Underwrote conventional conforming and non-conforming loans.</li> <li> Proposed counter offers for analysis that did not meet Arch MI or investor guidelines.</li> <li> Increased underwriting loan level authority from $417,000 to $750,000.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_35511308-e43c-408c-8fd8-e9d719e96040_3_66a95ace-8c57-4f5e-a13b-8e319f955b2f" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="35511308-e43c-408c-8fd8-e9d719e96040JTIT3"> Remote Underwriter</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040JSTD3"> 12/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040EDDT3"> 10/2016</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="35511308-e43c-408c-8fd8-e9d719e96040COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="35511308-e43c-408c-8fd8-e9d719e96040JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="35511308-e43c-408c-8fd8-e9d719e96040JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="35511308-e43c-408c-8fd8-e9d719e96040JDES3" itemprop="description"> <ul> <li> Analyzed income, credit, and collateral documentation making quality risk decisions that comply
with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants.</li> <li> Exceeded productivity standards completing 4.5 files per day while increasing loan level from
$200,00 to $417,000.</li> <li> Assisted sales team in answering inbound scenario questions relating to credit risk and collateral
requirements.</li> <li> Responsible for underwriting Fannie Mae and Freddie Mac loans.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_35511308-e43c-408c-8fd8-e9d719e96040_4_d7242b91-a3fc-48a4-a2e5-8d3f8b2e0a36" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="35511308-e43c-408c-8fd8-e9d719e96040JTIT4"> Senior Underwriting Support Specialist</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040JSTD4"> 06/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040EDDT4"> 11/2012</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="35511308-e43c-408c-8fd8-e9d719e96040COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="35511308-e43c-408c-8fd8-e9d719e96040JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="35511308-e43c-408c-8fd8-e9d719e96040JSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="35511308-e43c-408c-8fd8-e9d719e96040JDES4" itemprop="description"> <ul> <li> Performed monthly audits for the Home Affordable Refinance Program application and Delegated
Mortgage Insurance account submissions completed by level 1 and level 2 support staff.</li> <li> Trained new employees in the on-boarding process for remote underwriting.</li> <li> Developed best practice guidelines as new employees were integrated into CMG's imaging system.</li> <li> Developed procedures to process the Home Affordable Refinance Program.</li> <li> Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work
performance.</li> <li> Performed data entry for master policy requests and billed contract underwriting submissions.</li> <li> Performed administrative duties for management team.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_35511308-e43c-408c-8fd8-e9d719e96040_5_fbaf5940-3c08-4592-bf15-8084914f65a6" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="35511308-e43c-408c-8fd8-e9d719e96040JTIT5"> Underwriting Support Specialist II</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040JSTD5"> 01/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040EDDT5"> 05/2007</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="35511308-e43c-408c-8fd8-e9d719e96040COMP5" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="35511308-e43c-408c-8fd8-e9d719e96040JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="35511308-e43c-408c-8fd8-e9d719e96040JSTA5" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="35511308-e43c-408c-8fd8-e9d719e96040JDES5" itemprop="description"> <ul> <li> Managed Underwriting Operations workflow to ensure underwriting turn times were met and files
were distributed to underwriting pipeline.</li> <li> Registered and prepared incoming files for underwriting.</li> <li> Responsible for Operating switchboard that consisted of 50 working extension in a call center
environment.</li> <li> Collaborated with the IT department to ensure computer systems and software issues were
resolved in a timely manner.</li> <li> Prepared pre-approval of clients and requests for credit reports.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_35511308-e43c-408c-8fd8-e9d719e96040_6_f624b8b3-02a2-4cbd-af75-73f40ace2c37" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="35511308-e43c-408c-8fd8-e9d719e96040JTIT6"> Underwriting Assistant</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040JSTD6"> 06/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="35511308-e43c-408c-8fd8-e9d719e96040EDDT6"> 12/2004</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="35511308-e43c-408c-8fd8-e9d719e96040COMP6" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="35511308-e43c-408c-8fd8-e9d719e96040JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="35511308-e43c-408c-8fd8-e9d719e96040JSTA6" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="35511308-e43c-408c-8fd8-e9d719e96040JDES6" itemprop="description"> <ul> <li> Performed data entry for delegated Mortgage Insurance requests that require company accuracy
rating of at least 95% to 100%.</li> <li> Correspond to customer inquiries regarding status requests and underwriting decision.</li> <li> Purchased and managed office supplies operating as inventory clerk and shipping clerk.</li> <li> Managed shipping process and shipping logs for off-site file retention.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_WRKH736de351-76dd-42cd-b2ac-f5965570a438" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH736de351-76dd-42cd-b2ac-f5965570a438"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_736de351-76dd-42cd-b2ac-f5965570a438_1_052c06c6-5f04-47fc-8024-913ab826311a" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="736de351-76dd-42cd-b2ac-f5965570a438JTIT1"> Mortgage Banking Underwriter II</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438JSTD1"> 04/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438EDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="736de351-76dd-42cd-b2ac-f5965570a438COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="736de351-76dd-42cd-b2ac-f5965570a438JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736de351-76dd-42cd-b2ac-f5965570a438JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="736de351-76dd-42cd-b2ac-f5965570a438JDES1" itemprop="description"> <ul> <li> Analyze loan documentation to determine debt to income ratios, verification of assets, and credit
risk for applicants seeking to obtain a mortgage.</li> <li> Determined qualifying income from tax returns of self employed borrowers that consist of Sole
Proprietors, Partnerships, and S-Corps.</li> <li> Underwrite and apply needed conditions for mortgage applications to ensure customer meets
product specifications and guidelines.</li> <li> Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter
(DU) and Loan Prospector (LP) findings.</li> <li> Obtained and completed mandated training for $750,000 lending authority.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736de351-76dd-42cd-b2ac-f5965570a438_2_6b7c2dce-f136-4178-9cc0-6bccde67d257" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="736de351-76dd-42cd-b2ac-f5965570a438JTIT2"> Senior Remote Underwriter</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438JSTD2"> 11/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438EDDT2"> 03/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="736de351-76dd-42cd-b2ac-f5965570a438COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="736de351-76dd-42cd-b2ac-f5965570a438JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736de351-76dd-42cd-b2ac-f5965570a438JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="736de351-76dd-42cd-b2ac-f5965570a438JDES2" itemprop="description"> <ul> <li> Analyzed credit risk and financial strength of borrowers to determine credit worthiness and
repayment capacity.</li> <li> Presented written and verbal loan decisions detailing the results of risk analysis that support
recommendation to approve, suspend, or deny request for mortgage insurance.</li> <li> Underwrote conventional conforming and non-conforming loans.</li> <li> Proposed counter offers for analysis that did not meet Arch MI or investor guidelines.</li> <li> Increased underwriting loan level authority from $417,000 to $750,000.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736de351-76dd-42cd-b2ac-f5965570a438_3_ff867b23-eecc-4de0-a892-e7fe626165b0" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="736de351-76dd-42cd-b2ac-f5965570a438JTIT3"> Remote Underwriter</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438JSTD3"> 12/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438EDDT3"> 10/2016</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="736de351-76dd-42cd-b2ac-f5965570a438COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="736de351-76dd-42cd-b2ac-f5965570a438JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736de351-76dd-42cd-b2ac-f5965570a438JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="736de351-76dd-42cd-b2ac-f5965570a438JDES3" itemprop="description"> <ul> <li> Analyzed income, credit, and collateral documentation making quality risk decisions that comply
with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants.</li> <li> Exceeded productivity standards completing 4.5 files per day while increasing loan level from
$200,00 to $417,000.</li> <li> Assisted sales team in answering inbound scenario questions relating to credit risk and collateral
requirements.</li> <li> Responsible for underwriting Fannie Mae and Freddie Mac loans.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736de351-76dd-42cd-b2ac-f5965570a438_4_e2dba856-791e-45e4-abec-a933ffb07cea" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="736de351-76dd-42cd-b2ac-f5965570a438JTIT4"> Senior Underwriting Support Specialist</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438JSTD4"> 06/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438EDDT4"> 11/2012</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="736de351-76dd-42cd-b2ac-f5965570a438COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="736de351-76dd-42cd-b2ac-f5965570a438JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736de351-76dd-42cd-b2ac-f5965570a438JSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="736de351-76dd-42cd-b2ac-f5965570a438JDES4" itemprop="description"> <ul> <li> Performed monthly audits for the Home Affordable Refinance Program application and Delegated
Mortgage Insurance account submissions completed by level 1 and level 2 support staff.</li> <li> Trained new employees in the on-boarding process for remote underwriting.</li> <li> Developed best practice guidelines as new employees were integrated into CMG's imaging system.</li> <li> Developed procedures to process the Home Affordable Refinance Program.</li> <li> Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work
performance.</li> <li> Performed data entry for master policy requests and billed contract underwriting submissions.</li> <li> Performed administrative duties for management team.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736de351-76dd-42cd-b2ac-f5965570a438_5_4523875e-1f96-430f-8c31-9d208d0dcdd8" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="736de351-76dd-42cd-b2ac-f5965570a438JTIT5"> Underwriting Support Specialist II</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438JSTD5"> 01/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438EDDT5"> 05/2007</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="736de351-76dd-42cd-b2ac-f5965570a438COMP5" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="736de351-76dd-42cd-b2ac-f5965570a438JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736de351-76dd-42cd-b2ac-f5965570a438JSTA5" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="736de351-76dd-42cd-b2ac-f5965570a438JDES5" itemprop="description"> <ul> <li> Managed Underwriting Operations workflow to ensure underwriting turn times were met and files
were distributed to underwriting pipeline.</li> <li> Registered and prepared incoming files for underwriting.</li> <li> Responsible for Operating switchboard that consisted of 50 working extension in a call center
environment.</li> <li> Collaborated with the IT department to ensure computer systems and software issues were
resolved in a timely manner.</li> <li> Prepared pre-approval of clients and requests for credit reports.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736de351-76dd-42cd-b2ac-f5965570a438_6_faf8cd5a-3da5-46e5-9532-1d4fb606c469" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="736de351-76dd-42cd-b2ac-f5965570a438JTIT6"> Underwriting Assistant</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438JSTD6"> 06/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736de351-76dd-42cd-b2ac-f5965570a438EDDT6"> 12/2004</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="736de351-76dd-42cd-b2ac-f5965570a438COMP6" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="736de351-76dd-42cd-b2ac-f5965570a438JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736de351-76dd-42cd-b2ac-f5965570a438JSTA6" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="736de351-76dd-42cd-b2ac-f5965570a438JDES6" itemprop="description"> <ul> <li> Performed data entry for delegated Mortgage Insurance requests that require company accuracy
rating of at least 95% to 100%.</li> <li> Correspond to customer inquiries regarding status requests and underwriting decision.</li> <li> Purchased and managed office supplies operating as inventory clerk and shipping clerk.</li> <li> Managed shipping process and shipping logs for off-site file retention.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC4b9cbf5f-da7b-42d9-b090-ea7f4480490c" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC4b9cbf5f-da7b-42d9-b090-ea7f4480490c"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_4b9cbf5f-da7b-42d9-b090-ea7f4480490c_1_e330d8b6-0ffa-4925-a35f-928045b06e02" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="4b9cbf5f-da7b-42d9-b090-ea7f4480490cDGRE1" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" id="4b9cbf5f-da7b-42d9-b090-ea7f4480490cSTUY1"> Accounting and Bookkeeping</span> <span> , </span> <span format="%m/%Y" id="4b9cbf5f-da7b-42d9-b090-ea7f4480490cGRYR1"> 06/2000</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="4b9cbf5f-da7b-42d9-b090-ea7f4480490cSCHO1" itemprop="name"> George Westinghouse Career Academy</span> <span> - </span> <span class="joblocation jobcity" id="4b9cbf5f-da7b-42d9-b090-ea7f4480490cSCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="4b9cbf5f-da7b-42d9-b090-ea7f4480490cSSTA1"> State</span> <br/> </span> <span class="field" id="4b9cbf5f-da7b-42d9-b090-ea7f4480490cFRFM1"> Participant in the Retail and Education Alliance for the Development of Youth. (R.E.A.D.Y. Program)</span> </div> </div> </div> <div class="section" id="SECTION_SUMM0168d462-56cc-4d08-b7a8-b82ae0e2ef40" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM0168d462-56cc-4d08-b7a8-b82ae0e2ef40"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_0168d462-56cc-4d08-b7a8-b82ae0e2ef40_1_c21279db-956a-4c01-a233-2f7b0ff28c44" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="0168d462-56cc-4d08-b7a8-b82ae0e2ef40FRFM1"> Mortgage Underwriter with 17 years of work experience who adapts to change. Self-motivated with
exceptional customer service skills and a determined work ethic. Excels in problem solving, results driven,
customer service, great verbal and written communication. Core competencies includes Risk Analysis,
Credit Evaluations, Financial Reporting, Data Entry, 10-Key Data Entry, Billing, and Administrative support.</div> </div> </div> <div class="section" id="SECTION_HILTc3a4f350-865b-4184-afb2-c1aa82108b3a" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILTc3a4f350-865b-4184-afb2-c1aa82108b3a"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_c3a4f350-865b-4184-afb2-c1aa82108b3a_1_c9ac4c8c-2fca-48f3-b57d-2e06e33268c3" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="c3a4f350-865b-4184-afb2-c1aa82108b3aSKC11"> <ul> <li> Administrative duties</li> <li> Call center</li> <li> Credit</li> <li> Credit</li> <li> Rrisk</li> <li> Credit risk</li> <li> Clients</li> <li> Data entry</li> <li> Documentation</li> <li> Financial</li> <li> Imaging</li> <li> Insurance</li> <li> Inventory</li> <li> Loan documentation</li> </ul> </td> <td class="field twocol_2" id="c3a4f350-865b-4184-afb2-c1aa82108b3aSKC21"> <ul> <li> Mac</li> <li> Office</li> <li> Quality</li> <li> Retail</li> <li> Risk analysis</li> <li> Sales</li> <li> Shipping</li> <li> Switchboard</li> <li> Tax returns</li> <li> Underwriter</li> <li> Underwriting</li> <li> Workflow</li> <li> Written</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_SKLL60ce9d3b-4be7-4799-a006-48355cb1b7b0" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL60ce9d3b-4be7-4799-a006-48355cb1b7b0"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_60ce9d3b-4be7-4799-a006-48355cb1b7b0_1_e31d2daa-91ef-4555-b1e0-2c84ff285948" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="60ce9d3b-4be7-4799-a006-48355cb1b7b0FRFM1"> <li> Administrative duties, call center, credit, credit</li> <li> Rrisk, credit risk, clients, data entry, documentation, financial, imaging, Insurance, inventory, loan documentation, Mac, office, quality, Retail, risk analysis, sales, shipping, switchboard, tax returns, Underwriter, Underwriting, workflow, written</li> </div> </div> </div> </div> | BANKING |
33,286,293 | INVESTMENT BANKING SUMMER ANALYST Summary of Skills Microsoft Office, public speaking, proficient in Spanish Professional Experience 07/2015 Investment Banking Summer Analyst Company Name － State Built discounted cash flow and leveraged buyout financial models to obtain implied valuations of TMT companies Presented a case study on Evertec, a payments processing company, including potential M&A opportunities to senior members of TMT group Select Transaction Experience Sale of Ascensus, Inc. to Genstar Capital and Aquiline Capital Partners Aided in creation of Investor Presentation materials and due diligence Potential sale of large media company to sponsors groups for ~$3 billion Assisted in financial modeling for levered transaction Prepared comparable company analysis examining precedent transactions and similar opportunities Potential global expansion of private, U.S. based sports entertainment company Created pitch presentation for client meetings Compiled extensive market research and provided broad analysis on emerging trends in global sports and media industries. 07/2014 Intern Company Name － State Evaluated prospective equity investments for the team. Analyzed potential asset allocation scenarios for high net worth clients. 07/2013 Intern Company Name － State Generated leads of potential high net worth clients on both a corporate and private level. Aided in evaluating financial reports and constructing portfolio changes. Education May 2016 Financial Accounting, Microeconomics, Macroeconomics, Inside Hedge Funds,
Urban Economics, Multivariable Calculus, Creative Entrepreneurship : Psychology Economics Markets and Management Duke University － City , State Psychology Economics Markets and Management Graduated Cum Laude 3.8 Dean's List: Spring 2013, Fall 2013, Spring 2015, Fall 2015, Spring 2016
*GMAT Score: 740 Fall 2014 Universitat Autónoma de Barcelona － City Spain Strategic Behavior in Business, Cross Cultural Management, Business Ethics, Intercultural Interactions June 2012 Rye Country Day School － State 4.35 SAT: Math: 800, Critical Reading: 720, Writing 730 Interests Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Skills Calculus, cash flow, client, clients, due diligence, Economics, equity, financial, Financial Accounting, financial modeling, financial reports, Funds, investments, market research, materials, Math, meetings, Microsoft Office, public speaking, Reading, SAT, proficient in Spanish, Strategic Additional Information LEADERSHIP AND EXTRACURRICULAR ACTIVITIES Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Interests: NFL Draft, Golf, Airbnb, and reading on a broad variety of topics | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME877270535" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_877270535_1_574169739" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="877270535FNAM1"> </span> <span> </span> <span class="field" id="877270535LNAM1"> INVESTMENT BANKING SUMMER ANALYST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM877270543" style="padding-top:0px;"> </div> <div class="section" id="SECTION_HILT877270540" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT877270540"> Summary of Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_877270540_1_574169748" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="877270540SKC11"> Microsoft Office, public speaking, proficient in Spanish</td> <td class="field twocol_2" id="877270540SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM877270775" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR877270537" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR877270537"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_877270537_1_574169741" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="877270537JSTD1"> 07/2015</span> <span class="jobdates" format="%m/%Y" id="877270537EDDT1"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="877270537JTIT1"> Investment Banking Summer Analyst</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="877270537COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="877270537JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="877270537JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="877270537JDES1" itemprop="description"> <ul> <li> Built discounted cash flow and leveraged buyout financial models to obtain implied valuations of TMT companies Presented a case study on Evertec, a payments processing company, including potential M&A opportunities to senior members of TMT group Select Transaction Experience Sale of Ascensus, Inc.</li> <li> to Genstar Capital and Aquiline Capital Partners Aided in creation of Investor Presentation materials and due diligence Potential sale of large media company to sponsors groups for ~$3 billion Assisted in financial modeling for levered transaction Prepared comparable company analysis examining precedent transactions and similar opportunities Potential global expansion of private, U.S.</li> <li> based sports entertainment company Created pitch presentation for client meetings Compiled extensive market research and provided broad analysis on emerging trends in global sports and media industries.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_877270537_2_574169742" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="877270537JSTD2"> 07/2014</span> <span class="jobdates" format="%m/%Y" id="877270537EDDT2"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="877270537JTIT2"> Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="877270537COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="877270537JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="877270537JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="877270537JDES2" itemprop="description"> <ul> <li> Evaluated prospective equity investments for the team.</li> <li> Analyzed potential asset allocation scenarios for high net worth clients.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_877270537_3_574169743" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="877270537JSTD3"> 07/2013</span> <span class="jobdates" format="%m/%Y" id="877270537EDDT3"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="877270537JTIT3"> Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="877270537COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="877270537JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="877270537JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="877270537JDES3" itemprop="description"> <ul> <li> Generated leads of potential high net worth clients on both a corporate and private level.</li> <li> Aided in evaluating financial reports and constructing portfolio changes.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC877270538" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC877270538"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_877270538_1_574169744" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="877270538GRYR1"> May 2016</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="877270538DGRE1" itemprop="name"> Financial Accounting, Microeconomics, Macroeconomics, Inside Hedge Funds,
Urban Economics, Multivariable Calculus, Creative Entrepreneurship</span> <span> : </span> <span class="programline" id="877270538STUY1"> Psychology Economics Markets and Management</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="877270538SCHO1" itemprop="name"> Duke University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="877270538SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="877270538SSTA1"> State</span> <span class="joblocation jobstate" id="877270538SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="877270538FRFM1"> Psychology Economics Markets and Management Graduated Cum Laude 3.8 Dean's List: Spring 2013, Fall 2013, Spring 2015, Fall 2015, Spring 2016
*GMAT Score: 740</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_877270538_2_574169745" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="877270538GRYR2"> Fall 2014</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="877270538DGRE2" itemprop="name"> </span> <span class="programline" id="877270538STUY2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="877270538SCHO2" itemprop="name"> Universitat Autónoma de Barcelona</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="877270538SCIT2"> City</span> <span class="joblocation jobstate" id="877270538SSTA2"> </span> <span class="joblocation jobstate" id="877270538SCNT2"> Spain</span> </span> <span class="paddedline"> <span class="field" id="877270538FRFM2"> Strategic Behavior in Business, Cross Cultural Management, Business Ethics, Intercultural Interactions</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_877270538_3_574169746" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="877270538GRYR3"> June 2012</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="877270538DGRE3" itemprop="name"> </span> <span class="programline" id="877270538STUY3"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="877270538SCHO3" itemprop="name"> Rye Country Day School</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="877270538SCIT3"> </span> <span class="joblocation jobstate" id="877270538SSTA3"> State</span> <span class="joblocation jobstate" id="877270538SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="877270538FRFM3"> 4.35 SAT: Math: 800, Critical Reading: 720, Writing 730</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL877270544" style="padding-top:0px;"> </div> <div class="section" id="SECTION_INTR877270539" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR877270539"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_877270539_1_574169747" style="padding-top:0px;"> <div class="field singlecolumn" id="877270539FRFM1"> Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk </div> </div> </div> <div class="section" id="SECTION_SKLL877270541" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL877270541"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_877270541_1_574169749" style="padding-top:0px;"> <div class="field singlecolumn" id="877270541FRFM1"> Calculus, cash flow, client, clients, due diligence, Economics, equity, financial, Financial Accounting, financial modeling, financial reports, Funds, investments, market research, materials, Math, meetings, Microsoft Office, public speaking, Reading, SAT, proficient in Spanish, Strategic</div> </div> </div> <div class="section" id="SECTION_ADDI877270542" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI877270542"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_877270542_1_574169750" style="padding-top:0px;"> <div class="field singlecolumn" id="877270542FRFM1"> <ul> <li> LEADERSHIP AND EXTRACURRICULAR ACTIVITIES Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk </li> <li> Interests: NFL Draft, Golf, Airbnb, and reading on a broad variety of topics</li> </ul> </div> </div> </div> </div> | BANKING |
29,552,167 | BANKING CENTER MANAGER Summary Professional/Manager skilled at informing clients about products and services and recommending the best options to meet their needs. Excellent interpersonal skills. *Versatile Sales Professional with background in banking and finance. Consistently meets bank and customer service standards. *Results-oriented professional with over 7 years in sales and branch management. *Highly detail-oriented professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience. Highlights Exceptional customer service Sales expertise Reliable Excellent communication skills Strong work ethic Friendly Energetic Approachable Flexible Team player Organized Accomplishments Consistently achieved a quarterly goals Consistently helped associates development for new roles(promotions) Selected to Market leadership team for Financial Center Managers Experience Banking Center Manager August 2012 to Current Company Name － City , State Banking Center Manager is responsible for managing a consumer banking center. BCM is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience. BCM acts as 'general manager' and is responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists. BCM demonstrates key behaviors to drive banking center success. BCM ensures customer's needs are met by executing lobby leadership. Observe banking center team in action through the eyes of the customer. Supervise and coach teams on proper execution of key banking center plays. Communicate with Consumer Market Managers, conduct performance assessments and update staff on business developments. Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency building and retaining customer relationships. Proactively identify and manage risk in every business, product, and service transaction leveraging the risk framework. Create workforce stability by cultivating an engaged and well coached team. Personal Banker January 2010 to August 2012 Company Name － City , State Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework. Sales and Service Specialist August 2007 to February 2010 Company Name － City , State Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Education Bachelor of Arts : Corporate Fitness , 2005 Minot State － City , State Minor in Business Management Associates : Business Admin , 1999 Frank Phillips College － City , State Business Admin Skills banking, coach, coaching, Credit, clients, delivery, financial, general manager, leadership, managing, Market, selling, sales | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME743716666" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_743716666_1_481855183" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="743716666FNAM1"> </span> <span> </span> <span class="field" id="743716666LNAM1"> BANKING CENTER MANAGER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM743716668" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM743716668"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_743716668_1_481855190" style="padding-top:0px;"> <div class="field singlecolumn" id="743716668FRFM1"> <p align="LEFT"> Professional/Manager skilled at informing clients about products and services and recommending the best options to meet their needs. Excellent interpersonal skills.</p> <br/> <p align="LEFT"> *Versatile Sales Professional with background in banking and finance. Consistently meets bank and customer service standards.</p> <br/> <p align="LEFT"> *Results-oriented professional with over 7 years in sales and branch management.</p> <br/> <p align="LEFT"> *Highly detail-oriented professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience.</p> </div> </div> </div> <div class="section" id="SECTION_HILT743716669" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT743716669"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_743716669_1_481858327" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="743716669SKC11"> <ul> <li> Exceptional customer service</li> <li> Sales expertise</li> <li> Reliable</li> <li> Excellent communication skills</li> <li> Strong work ethic</li> </ul> </td> <td class="field twocol_2 charspace" id="743716669SKC21"> <ul> <li> Friendly</li> <li> Energetic</li> <li> Approachable</li> <li> Flexible</li> <li> Team player</li> <li> Organized</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM743717087" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM743717087"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_743717087_1_481859609" style="padding-top:0px;"> <div class="field singlecolumn" id="743717087FRFM1"> <ul> <li> Consistently achieved a quarterly goals</li> <br/> <li> Consistently helped associates development for new roles(promotions)</li> <br/> <li> Selected to Market leadership team for Financial Center Managers </li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR743716670" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR743716670"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_743716670_1_481855185" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="743716670JTIT1"> Banking Center Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="743716670JSTD1"> August 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="743716670EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="743716670COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="743716670JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="743716670JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="743716670JDES1" itemprop="description"> <ul> <li> Banking Center Manager is responsible for managing a consumer banking center.</li> <li> BCM is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience.</li> <li> BCM acts as 'general manager' and is responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists.</li> <li> BCM demonstrates key behaviors to drive banking center success.</li> <li> BCM ensures customer's needs are met by executing lobby leadership.</li> <li> Observe banking center team in action through the eyes of the customer.</li> <li> Supervise and coach teams on proper execution of key banking center plays.</li> <li> Communicate with Consumer Market Managers, conduct performance assessments and update staff on business developments.</li> <li> Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency building and retaining customer relationships.</li> <li> Proactively identify and manage risk in every business, product, and service transaction leveraging the risk framework.</li> <li> Create workforce stability by cultivating an engaged and well coached team.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_743716670_2_481855186" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="743716670JTIT2"> Personal Banker</span> <br/> <span> <span class="jobdates" format="%B %Y" id="743716670JSTD2"> January 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="743716670EDDT2"> August 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="743716670COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="743716670JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="743716670JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="743716670JDES2" itemprop="description"> <ul> <li> Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e.</li> <li> Credit Cards, CDs, Loans) to both consumer and small business customers.</li> <li> Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs.</li> <li> Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs.</li> <li> PB helps to create an excellent customer experience.</li> <li> Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_743716670_3_481855187" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="743716670JTIT3"> Sales and Service Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="743716670JSTD3"> August 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="743716670EDDT3"> February 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="743716670COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="743716670JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="743716670JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="743716670JDES3" itemprop="description"> <ul> <li> Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.</li> <li> Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales.</li> <li> May perform routine account-related transactions.</li> <li> Involves referring customers to the appropriate line of business for products not supported.</li> <li> May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.</li> <li> May handle escalated issues by successfully navigating the organization to resolve customer requests.</li> <li> Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC743716671" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC743716671"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_743716671_1_481860600" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="743716671DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" dependency="STUY" id="743716671STUY1"> Corporate Fitness</span> <span> , </span> <span class="jobdates" id="743716671GRYR1"> 2005</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="743716671SCHO1" itemprop="name"> Minot State</span> <span> － </span> <span class="joblocation jobcity" id="743716671SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="743716671SSTA1"> State</span> <span class="joblocation jobstate" id="743716671SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="743716671FRFM1"> <p align="LEFT"> Minor in Business Management</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_743716671_2_481855188" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="743716671DGRE2" itemprop="name"> Associates</span> <span> : </span> <span class="programline" dependency="STUY" id="743716671STUY2"> Business Admin</span> <span> , </span> <span class="jobdates" id="743716671GRYR2"> 1999</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="743716671SCHO2" itemprop="name"> Frank Phillips College</span> <span> － </span> <span class="joblocation jobcity" id="743716671SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="743716671SSTA2"> State</span> <span class="joblocation jobstate" id="743716671SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="743716671FRFM2"> <p align="LEFT"> Business Admin</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL743716675" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL743716675"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_743716675_1_481855192" style="padding-top:0px;"> <div class="field singlecolumn" id="743716675FRFM1"> banking, coach, coaching, Credit, clients, delivery, financial, general manager, leadership, managing, Market, selling, sales</div> </div> </div> </div> | BANKING |
69,243,180 | SR. MORTGAGE BANKING EXECUTIVE Executive Profile Highly qualified and accomplished financial professional offering 10 years of experience in leadership and direction in the financial services and financial products industries. Robust background with loan Funding, servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and production. Goal-focused Mortgage Executive with commitment to bottomline success through effective sales development, brand awareness, and client satisfaction. Professional Experience Sr. Mortgage Banking Executive Jan 2013 to Current Company Name － City , State Identified prospects and solicited business referrals, by contacting realtors, attorneys and financial professionals in an assigned territory. Drove company expansion from 12-member mortgage brokerage with one office, to three and established new branch in Las Vegas, NV. Led teams to excel in highstakes environment while encouraging professional development and independent decision making. Obtained and maintained information about available loan products, processing procedures, underwriting guidelines and general departmental directives. Assisted with collection of loanapplication related documents and delivery of loan package, on a timely basis. Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan award averaging over $6, 00.00 in Net Revenue per funded loan. Awarded highest average loan amount for 201 $ Averaged 10 fundings per month and responsible for over $600,000 in Revenue to the company for 201. Created and Launched The Fraiman Group inside of Global Equity Finance along with effective marketing for my team. Sr. Mortgage Banker & Financial Advisor Dec 2011 to Jan 2013 Company Name － State Designed financial plans for over 100 high net-worth individuals and business owners including mortgages, insurance, retirement. Managed a team of ten Senior Loan Consultants forging new client relationships and servicing existing ones while maintaining large client base. 25 million in new loan production, 84 total new loans in 2012, 50% increase from 2011. Increased loan production as a team manager including 30% increase in loan production for entire team. Sr. Investment Advisor Jan 2007 to Dec 2011 Company Name － City , State Demonstrated record of success in Capital Raising via Private Placement for Preferred and Common stock offering to accredited investors through my own prospecting. Successfully introduced over $3,000,000 million dollars in one year for an early stage startup company for acquisition purposes, as well as opened two satellite offices in Texas and Ohio. Responsible for managing over $20,000,000 million in AUM and the succession of several RIA firms throughout the United States under our platform as well as Fixed Income Investments. Financial Advisor Jan 2007 to Jan 2008 Company Name Responsible for helping individuals and business owners design and implement an appropriate investment strategy based on their specific personal financial goals and circumstances. Rendered exceptionally high quality service to clients in the area of estate planning for high net worth individuals using appropriate life insurance policies. Implemented many of my own insurance and securities marketing campaigns. Responsible for establishing new client accounts. Analyzing client's current and future financial needs. Education Bachelor of Arts , English Literature 2004 University of Massachusetts － City , State English Literature High School Diploma 1998 Homer High School － City , State Professional Affiliations Member, Mortgage Bankers Association Member, National Association of Mortgage Brokers (NAMB) Member MBA 's National Technology in Mortgage Banking Conference Member of University of Massachusetts Alumni Association. Additional Information ACCOMPLISHMENTS Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan averaging over $6,300 in revenue per funded loan. President's Club Achievement. CERTIFICATIONS NMLS ID: 528972 California - DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License Skills client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME589398358" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_589398358_1_383547681" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field fName" id="589398358FNAM1"> </span> <span> </span> <span class="field" id="589398358LNAM1"> SR. MORTGAGE BANKING EXECUTIVE</span> </div> </div> </div> <div class="section" id="SECTION_SUMM589398360" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM589398360"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_589398360_1_383547689" style="
padding-top:0px;
"> <div class="field singlecolumn" id="589398360FRFM1"> <p align="LEFT"> Highly qualified and accomplished financial professional offering 10 years of experience in leadership and direction in the financial services and financial products industries. Robust background with loan Funding, servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and production. Goal-focused Mortgage Executive with commitment to bottomline success through effective sales development, brand awareness, and client satisfaction. </p> </div> </div> </div> <div class="section" id="SECTION_HILT589398361" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM589398635" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR589398362" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR589398362"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_589398362_1_383547683" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="589398362JTIT1"> Sr. Mortgage Banking Executive</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="589398362JSTD1"> Jan 2013</span> <span> to </span> <span class="jobdates" format="%b %Y" id="589398362EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="589398362COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="589398362JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="589398362JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="589398362JDES1" itemprop="description"> <ul> <li> Identified prospects and solicited business referrals, by contacting realtors, attorneys and financial professionals in an assigned territory.</li> <li> Drove company expansion from 12-member mortgage brokerage with one office, to three and established new branch in Las Vegas, NV.</li> <li> Led teams to excel in highstakes environment while encouraging professional development and independent decision making.</li> <li> Obtained and maintained information about available loan products, processing procedures, underwriting guidelines and general departmental directives.</li> <li> Assisted with collection of loanapplication related documents and delivery of loan package, on a timely basis.</li> <li> Promoted from Sr.</li> <li> Loan Officer to Executive Team Leader within six months of employment.</li> <li> Awarded most revenue per loan award averaging over $6, 00.00 in Net Revenue per funded loan.</li> <li> Awarded highest average loan amount for 201 $ Averaged 10 fundings per month and responsible for over $600,000 in Revenue to the company for 201.</li> <li> Created and Launched The Fraiman Group inside of Global Equity Finance along with effective marketing for my team.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_589398362_2_383547684" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="589398362JTIT2"> Sr. Mortgage Banker & Financial Advisor</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="589398362JSTD2"> Dec 2011</span> <span> to </span> <span class="jobdates" format="%b %Y" id="589398362EDDT2"> Jan 2013</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="589398362COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="589398362JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="589398362JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="589398362JDES2" itemprop="description"> <ul> <li> Designed financial plans for over 100 high net-worth individuals and business owners including mortgages, insurance, retirement.</li> <li> Managed a team of ten Senior Loan Consultants forging new client relationships and servicing existing ones while maintaining large client base.</li> <li> 25 million in new loan production, 84 total new loans in 2012, 50% increase from 2011.</li> <li> Increased loan production as a team manager including 30% increase in loan production for entire team.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_589398362_3_383547685" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="589398362JTIT3"> Sr. Investment Advisor</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="589398362JSTD3"> Jan 2007</span> <span> to </span> <span class="jobdates" format="%b %Y" id="589398362EDDT3"> Dec 2011</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="589398362COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="589398362JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="589398362JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="589398362JDES3" itemprop="description"> <ul> <li> Demonstrated record of success in Capital Raising via Private Placement for Preferred and Common stock offering to accredited investors through my own prospecting.</li> <li> Successfully introduced over $3,000,000 million dollars in one year for an early stage startup company for acquisition purposes, as well as opened two satellite offices in Texas and Ohio.</li> <li> Responsible for managing over $20,000,000 million in AUM and the succession of several RIA firms throughout the United States under our platform as well as Fixed Income Investments.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_589398362_4_383547686" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="589398362JTIT4"> Financial Advisor</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="589398362JSTD4"> Jan 2007</span> <span> to </span> <span class="jobdates" format="%b %Y" id="589398362EDDT4"> Jan 2008</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="589398362COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="589398362JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="589398362JSTA4" itemprop="addressRegion"> </span> </span> <span class="jobline" id="589398362JDES4" itemprop="description"> <ul> <li> Responsible for helping individuals and business owners design and implement an appropriate investment strategy based on their specific personal financial goals and circumstances.</li> <li> Rendered exceptionally high quality service to clients in the area of estate planning for high net worth individuals using appropriate life insurance policies.</li> <li> Implemented many of my own insurance and securities marketing campaigns.</li> <li> Responsible for establishing new client accounts.</li> <li> Analyzing client's current and future financial needs.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC589398363" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC589398363"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_589398363_1_383547687" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="589398363DGRE1" itemprop="name"> Bachelor of Arts</span> <span> , </span> <span class="programline" id="589398363STUY1"> English Literature</span> <span class="datesWrapper"> <span class="jobdates" id="589398363GRYR1"> 2004</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="589398363SCHO1" itemprop="name"> University of Massachusetts</span> <span> － </span> <span class="joblocation jobcity" id="589398363SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="589398363SSTA1"> State</span> <span class="joblocation jobstate" id="589398363SCNT1"> </span> </span> <span class="field" id="589398363FRFM1"> English Literature</span> </div> </div> <div class="paragraph" id="PARAGRAPH_589398363_2_383547688" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="589398363DGRE2" itemprop="name"> High School Diploma</span> <span class="programline" id="589398363STUY2"> </span> <span class="datesWrapper"> <span class="jobdates" id="589398363GRYR2"> 1998</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="589398363SCHO2" itemprop="name"> Homer High School</span> <span> － </span> <span class="joblocation jobcity" id="589398363SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="589398363SSTA2"> State</span> <span class="joblocation jobstate" id="589398363SCNT2"> </span> </span> <span class="field" id="589398363FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL589398364" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_AFIL589398364"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_589398364_1_383547690" style="
padding-top:0px;
"> <div class="field singlecolumn" id="589398364FRFM1"> Member, Mortgage Bankers Association Member, National Association of Mortgage Brokers (NAMB) Member MBA 's National Technology in Mortgage Banking Conference Member of University of Massachusetts Alumni Association.</div> </div> </div> <div class="section" id="SECTION_ADDI589398366" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ADDI589398366"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_589398366_1_383547692" style="
padding-top:0px;
"> <div class="field singlecolumn" id="589398366FRFM1"> <ul> <li> ACCOMPLISHMENTS Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan averaging over $6,300 in revenue per funded loan. President's Club Achievement.</li> <li> CERTIFICATIONS NMLS ID: 528972 California - DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License </li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL589398365" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL589398365"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_589398365_1_383547691" style="
padding-top:0px;
"> <div class="field singlecolumn" id="589398365FRFM1"> client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy</div> </div> </div> </div> | BANKING |
26,987,539 | BUSINESS BANKING SPECIALIST Summary Over 9 years experience supervising cross-functional sales teams, complex employee training, strategic account management, executive level collaboration, and creating customer-centric programs. Facilitating Training -- trained 600 employees quarterly and annually on sales and conflict management. Project Management -- directed all sales operations, training, and marketing for over 100 events per year. Business Sales -- exceeded 794% of business sales goals closing $1.2 Million in product sales and surpassed 400% of annual sales goals due to innovative customer engagement in less than 35 days. Tech & Startups -- 8 years consulting and managing tech/startup businesses, converting client liabilities into assets, and designing customer-centric engagement programs while facilitating employee engagement. Professional Development -- tactical approach to innovative teambuilding, in-depth understanding of cultivating long-term business partnerships, and motivational speaking. Core Qualifications Empowering Motivational Public Speaker Microsoft Suite Proficient (Outlook, Excel, Publisher, Power Point, Word, etc.) Google Suite (Analytics, Docs, Calendar, Gmail, etc.) Deploying & Executing Scalable Training Programs Strategic Client-Facing Engagement Dynamic Sales Presenter & High Energy Facilitator Complex Account Management Multi-Project Management in fast-paced environments Innovative Professional Development Collaborative/Team Leader Professional Experience Business Banking Specialist June 2014 to Current Company Name － City , State Exceeded 794% of quarterly business sales goals, $1.2 Million in products, and $40,000 per day in proxy in 35 days. Facilitate international business presentations on merchant services, payroll services, and tech products daily. Deploy original sales training programs that identify KPI's and marketing trends to junior and senior executives. Train diverse business sales channels with adaptable facilitation styles and charismatic energy for high impact. Coach employees quarterly on cross-selling business products, sales strategies, and cross-customer engagement. Manage and develop budget reconciliations for diverse startups to exceed business revenue goals with low budgets. Personal Banker July 2013 to June 2014 Company Name － City , State Cultivate long-term business partnerships while upholding banking policies and providing elite customer service to senior level executives worldwide. Manage high value client accounts; efficiently resolve high complexity issues, and analytical problem solving. Extensive regional/global coordination for international clients in collaboration with diverse executive level teams. Closed 500K of business loans, automobile loans, lines of credit, and insurance products per quarter. Execute and design customer-centric engagement metrics to assess daily, weekly, and monthly impact. Office & Marketing Manager June 2013 to Current Company Name － City , State Supervise all sales team training programs: new hire orientations, onboarding training classes, staffing, and payroll. Design customer-centric training curriculums, career development programs, and direct marketing strategies. Direct multi-level events and developmental training not limited to customer service training, business sales, event planning, conflict management, KPI's/trends, and promotional media events. Executed measurable social media outreach and networking events that exceeded 20% of sales targets. Residential Communities Coordinator January 2011 to June 2013 Company Name － City , State Directed all sales training, customer service, and marketing for 100 events per year accessible to 76,000 students. Facilitated and designed scalable programs to train 600 employees annually on sales, conflict management, customer service, crisis response, business development, and cultural competency. Supervised, evaluated, and extensively coached 13 cross-functional employees who served as residential programmers, community leaders, and engagement specialists in fast-paced environments. Managed four high-rise properties and residential teams overseeing 1,500 occupants including supervision of emergency response staff, budget reconciliations, project management, and payroll. Assistant Community Director July 2010 to January 2011 Company Name － City , State Supervised 50 cross-functional employees while overseeing 1,800 residents in 7 high-rise residential properties. Managed all employee training programs and curriculum content for emergency response staff and residential teams in adherence with federal/state laws, university HR rules, and hospitality regulations. Exceeded performance expectations with increased responsibilities resulting in promotion within 6 months. Assistant Hall Director July 2008 to May 2010 Company Name － City , State Directly supervised 12 resident advisors, 34 desk staff, and 20 community volunteers in fast-paced environments. Trained and instructed 150 employees on sales, customer service, project management, conflict management, human resource services, intercultural competency, and security procedures. Oversaw two large high-rise properties, over 1,500 residents, 2 front offices, facility budgets, and payroll. Executed strategic recruitment campaigns and facilitated the interview selection process of 40 employees. Awarded "Program of the Year" for directing the Dance for Haiti benefit concert fundraising $20,000. Public Relations Specialist August 2006 to May 2007 Company Name － City , State Supervised all cross-customer engagement curriculums for the Palouse Food Project and oversaw all marketing outreach, employee training programs, interns, and volunteers. Directed and executed radio commercials and advertisements specific to community development, health education, and hunger related issues. Tutored children with autism who required an innovative approach to assess each student's individual academic needs using patience, sensitivity, compassion, and performance art. Assistant Warehouse Manager May 2005 to July 2006 Company Name － City , State Managed warehouse recruitment, interviews, schedules, customer satisfactions surveys, and employee recognition efforts. Trained and instructed new sales associates and employees on diverse customer service etiquette which increased store revenue by 30%. Oversaw inventory and shipments to provide consistent warehouse organization that enhanced duties and responsibilities of sales associates. Education and Training Bachelor of Liberal Arts : Sociology & Dance Washington State University Social Sciences Wells Fargo Bank N.A － City , State Business & Personal Banker Academy Entrepreneurship in Business S.A.F.E. Registered Financial Banker Sociology & Dance Skills academic, Account Management, advertisements, approach, art, banking, budgets, budget, business development, Coach, conflict management, content, credit, Client, clients, customer service, customer service training, direct marketing, directing, event planning, fast, Financial, functional, fundraising, human resource, HR, insurance, international business, inventory, Team Leader, marketing, Excel, Microsoft Suite, Outlook, Power Point, Publisher, Word, networking, payroll, policies, Presenter, presentations, problem solving, Project Management, promotion, proxy, Public Speaker, radio, recruitment, selling, Sales, sales training, staffing, Strategic, supervision, employee training, Training Programs | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME561724545" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_561724545_1_366036909" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="561724545FNAM1"> </span> <span> </span> <span class="field" id="561724545LNAM1"> BUSINESS BANKING SPECIALIST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM561724547" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM561724547"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561724547_1_366036921" style="
padding-top:0px;
"> <div class="field singlecolumn" id="561724547FRFM1"> Over 9 years experience supervising cross-functional sales teams, complex employee training, strategic account management, executive level collaboration, and creating customer-centric programs. Facilitating Training -- trained 600 employees quarterly and annually on sales and conflict management. Project Management -- directed all sales operations, training, and marketing for over 100 events per year. Business Sales -- exceeded 794% of business sales goals closing $1.2 Million in product sales and surpassed 400% of annual sales goals due to innovative customer engagement in less than 35 days. Tech & Startups -- 8 years consulting and managing tech/startup businesses, converting client liabilities into assets, and designing customer-centric engagement programs while facilitating employee engagement. Professional Development -- tactical approach to innovative teambuilding, in-depth understanding of cultivating long-term business partnerships, and motivational speaking.</div> </div> </div> <div class="section" id="SECTION_HILT561724548" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT561724548"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561724548_1_366036922" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="561724548SKC11"> Empowering Motivational Public Speaker Microsoft Suite Proficient (Outlook, Excel, Publisher, Power Point, Word, etc.) Google Suite (Analytics, Docs, Calendar, Gmail, etc.) Deploying & Executing Scalable Training Programs Strategic Client-Facing Engagement Dynamic Sales Presenter & High Energy Facilitator Complex Account Management Multi-Project Management in fast-paced environments Innovative Professional Development Collaborative/Team Leader</td> <td class="field twocol_2 charspace" id="561724548SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM561725125" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR561724549" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR561724549"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561724549_1_366036911" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561724549JTIT1"> Business Banking Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="561724549JSTD1"> June 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="561724549EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561724549COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561724549JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561724549JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="561724549JDES1" itemprop="description"> <ul> <li> Exceeded 794% of quarterly business sales goals, $1.2 Million in products, and $40,000 per day in proxy in 35 days.</li> <li> Facilitate international business presentations on merchant services, payroll services, and tech products daily.</li> <li> Deploy original sales training programs that identify KPI's and marketing trends to junior and senior executives.</li> <li> Train diverse business sales channels with adaptable facilitation styles and charismatic energy for high impact.</li> <li> Coach employees quarterly on cross-selling business products, sales strategies, and cross-customer engagement.</li> <li> Manage and develop budget reconciliations for diverse startups to exceed business revenue goals with low budgets.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_561724549_2_366036912" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561724549JTIT2"> Personal Banker</span> <br/> <span> <span class="jobdates" format="%B %Y" id="561724549JSTD2"> July 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="561724549EDDT2"> June 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561724549COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561724549JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561724549JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="561724549JDES2" itemprop="description"> <ul> <li> Cultivate long-term business partnerships while upholding banking policies and providing elite customer service to senior level executives worldwide.</li> <li> Manage high value client accounts; efficiently resolve high complexity issues, and analytical problem solving.</li> <li> Extensive regional/global coordination for international clients in collaboration with diverse executive level teams.</li> <li> Closed 500K of business loans, automobile loans, lines of credit, and insurance products per quarter.</li> <li> Execute and design customer-centric engagement metrics to assess daily, weekly, and monthly impact.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_561724549_3_366036913" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561724549JTIT3"> Office & Marketing Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="561724549JSTD3"> June 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="561724549EDDT3"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561724549COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561724549JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561724549JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="561724549JDES3" itemprop="description"> <ul> <li> Supervise all sales team training programs: new hire orientations, onboarding training classes, staffing, and payroll.</li> <li> Design customer-centric training curriculums, career development programs, and direct marketing strategies.</li> <li> Direct multi-level events and developmental training not limited to customer service training, business sales, event planning, conflict management, KPI's/trends, and promotional media events.</li> <li> Executed measurable social media outreach and networking events that exceeded 20% of sales targets.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_561724549_4_366036914" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561724549JTIT4"> Residential Communities Coordinator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="561724549JSTD4"> January 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="561724549EDDT4"> June 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561724549COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561724549JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561724549JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="561724549JDES4" itemprop="description"> <ul> <li> Directed all sales training, customer service, and marketing for 100 events per year accessible to 76,000 students.</li> <li> Facilitated and designed scalable programs to train 600 employees annually on sales, conflict management, customer service, crisis response, business development, and cultural competency.</li> <li> Supervised, evaluated, and extensively coached 13 cross-functional employees who served as residential programmers, community leaders, and engagement specialists in fast-paced environments.</li> <li> Managed four high-rise properties and residential teams overseeing 1,500 occupants including supervision of emergency response staff, budget reconciliations, project management, and payroll.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_561724549_5_366036915" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561724549JTIT5"> Assistant Community Director</span> <br/> <span> <span class="jobdates" format="%B %Y" id="561724549JSTD5"> July 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="561724549EDDT5"> January 2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561724549COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561724549JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561724549JSTA5" itemprop="addressRegion"> State</span> </span> <spanclass="paddedline"> <span class="jobline" id="561724549JDES5" itemprop="description"> <ul> <li> Supervised 50 cross-functional employees while overseeing 1,800 residents in 7 high-rise residential properties.</li> <li> Managed all employee training programs and curriculum content for emergency response staff and residential teams in adherence with federal/state laws, university HR rules, and hospitality regulations.</li> <li> Exceeded performance expectations with increased responsibilities resulting in promotion within 6 months.</li> </ul> </span> </spanclass="paddedline"> </div> </div> <div class="paragraph" id="PARAGRAPH_561724549_6_366036916" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561724549JTIT6"> Assistant Hall Director</span> <br/> <span> <span class="jobdates" format="%B %Y" id="561724549JSTD6"> July 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="561724549EDDT6"> May 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561724549COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561724549JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561724549JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="561724549JDES6" itemprop="description"> <ul> <li> Directly supervised 12 resident advisors, 34 desk staff, and 20 community volunteers in fast-paced environments.</li> <li> Trained and instructed 150 employees on sales, customer service, project management, conflict management, human resource services, intercultural competency, and security procedures.</li> <li> Oversaw two large high-rise properties, over 1,500 residents, 2 front offices, facility budgets, and payroll.</li> <li> Executed strategic recruitment campaigns and facilitated the interview selection process of 40 employees.</li> <li> Awarded "Program of the Year" for directing the Dance for Haiti benefit concert fundraising $20,000.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_561724549_7_366036917" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561724549JTIT7"> Public Relations Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="561724549JSTD7"> August 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="561724549EDDT7"> May 2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561724549COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561724549JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561724549JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="561724549JDES7" itemprop="description"> <ul> <li> Supervised all cross-customer engagement curriculums for the Palouse Food Project and oversaw all marketing outreach, employee training programs, interns, and volunteers.</li> <li> Directed and executed radio commercials and advertisements specific to community development, health education, and hunger related issues.</li> <li> Tutored children with autism who required an innovative approach to assess each student's individual academic needs using patience, sensitivity, compassion, and performance art.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_561724549_8_366036918" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561724549JTIT8"> Assistant Warehouse Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="561724549JSTD8"> May 2005</span> <span> to </span> <span class="jobdates" format="%B %Y" id="561724549EDDT8"> July 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561724549COMP8" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561724549JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561724549JSTA8" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="561724549JDES8" itemprop="description"> <ul> <li> Managed warehouse recruitment, interviews, schedules, customer satisfactions surveys, and employee recognition efforts.</li> <li> Trained and instructed new sales associates and employees on diverse customer service etiquette which increased store revenue by 30%.</li> <li> Oversaw inventory and shipments to provide consistent warehouse organization that enhanced duties and responsibilities of sales associates.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC561724550" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC561724550"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561724550_1_366036919" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="561724550DGRE1" itemprop="name"> Bachelor of Liberal Arts</span> <span> : </span> <span class="programline" dependency="STUY" id="561724550STUY1"> Sociology & Dance</span> <span class="jobdates" id="561724550GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="561724550SCHO1" itemprop="name"> Washington State University Social Sciences Wells Fargo Bank N.A</span> <span> － </span> <span class="joblocation jobcity" id="561724550SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="561724550SSTA1"> State</span> <span class="joblocation jobstate" id="561724550SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="561724550FRFM1"> Business & Personal Banker Academy Entrepreneurship in Business S.A.F.E. Registered Financial Banker Sociology & Dance</span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT561725126" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_COMS561725127" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_AFIL561724551" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_SKLL561724552" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL561724552"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561724552_1_366036923" style="
padding-top:0px;
"> <div class="field singlecolumn" id="561724552FRFM1"> academic, Account Management, advertisements, approach, art, banking, budgets, budget, business development, Coach, conflict management, content, credit, Client, clients, customer service, customer service training, direct marketing, directing, event planning, fast, Financial, functional, fundraising, human resource, HR, insurance, international business, inventory, Team Leader, marketing, Excel, Microsoft Suite, Outlook, Power Point, Publisher, Word, networking, payroll, policies, Presenter, presentations, problem solving, Project Management, promotion, proxy, Public Speaker, radio, recruitment, selling, Sales, sales training, staffing, Strategic, supervision, employee training, Training Programs</div> </div> </div> </div> | BANKING |
17,276,884 | MORTGAGE BANKING EXECUTIVE ANALYST Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Change management Policy/program development Cross-functional team management Staff training Supervision and training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Operations management Accomplishments Business Development: Successfully grew business by [action]. Project Management: Initiated [project] which resulted in [positive outcome]. People Management: [Describe accomplishment 1] [Describe accomplishment 2] Financial Management: [Describe accomplishment 1] [Describe accomplishment 2] Research Conducted research which led to the development of [program]. Leadership Served as key contributing member to Leadership team. Experience Company Name January 2009 to Current Mortgage Banking Executive Analyst City , State Responsible for escalated issues and problem solving providing support by answering inquiries for Internal and External Partners, Senior Management and Third Party Customers relating delinquent mortgage accounts with the intent to bring delinquent accounts current. Responsible for researching and providing customized documentation to Senior Executives and Management on servicing and default related issues. Ability to work with Servicing Systems as well as accurately analyze information from the system with in depth knowledge of Chase products and services Participation in various initiatives and initiate improvement in departmental projects. Collaborated with legal and compliance to ensure accurate resolutions are provided on escalated mortgage issues Monitor and research Government Agencies concerns pertaining mortgage lending practice for customers and communicate a response either by telephone and or written response. Create reports for senior management for monthly volume of correspondence received from the office of Consumer Financial Protection Bureau and the Office of the Comptroller. Built and maintained relationship with internal/external partners. Communicate with customers either by telephone communication and or written response to assist them with their concerns about their mortgage issues Handle 300 cases weekly from Loss Mitigation including cases involving suspicious activity. Tracked and communicated business goals for team to meet weekly, monthly matrix and provided daily report to upper management of team/department performance and SLA. Self-authored written responses, adhering to Chase's business letter-writing guidelines and within RESPA guidelines. Company Name January 2003 to February 2015 Business Manager - Analyst Research accounts when needed to resolve delinquency & payment issue that has been applied incorrectly and issue credits when needed. Term employee's from group life plan when needed also groups for non-payment, salary changes, and collection calls, send delinquent letters on account 30-45 day. Take inbound customer relation calls from brokers and clients assisting with resolving issues pertaining to problems from billing, enrollment, credits, terminations etc. Responsible for accurate and timely processing of new firm installation of new sold cases (small, large, voluntary, self-administered), benefit changes, and maintenance for administration Collaborate with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients Work extensively with Executive Directors Management on escalated cases with billing discrepancies for test plans and cases for the business process of applications Manage workflow of Supervisors and upper level Management. Responsible for various project management gathering information and documentation for test plans and cases for the business process of applications Supervise a staff of 25 people. Vera Perry Cont._. Managed team of 25 Company Name January 2006 to January 2009 Deposit Recovery Collector City , State Risk Management Deposit Recovery Collector Was responsible for customer communications to make to scheduled payment arrangements to bring past due accounts current. Worked on an quantrax Auto Dialer system. Recorded customer communications and document accounts within the department metrics and company policy for collection and accounts receivable efforts to keep accounts within company current status. Company Name January 2003 to January 2007 Senior Tax Preparer Manager City , State Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in (2003-2007). Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work. Trained new tax preparer and audited processed work to assure the accurate information was being reported to the IRS in behalf of the customer individual and business taxes. Managed a staff of ten (10) plus tax preparers. Skills accounts receivable, billing, Business Analysis, business process, CMS, clients, customer satisfaction, decision-making, documentation, Senior Management, Fast, Financial, Government, Imaging, legal, letters, Lotus, Excel, Office, PowerPoint, Microsoft Word, office manager, Oracle, Peach Tree, phone system, problem solving, producing, project management, quality, researching, Research, Risk Management, Sales, SLA, Solomon, tax, taxes, telephone, Workflow, written Education San Francisco State University Bachelors of Science : Management City , State Management CAL State Hayward Bachelor of Business Administration : Accounting City , State Accounting BA BS | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME541758375" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_541758375_1_353586440" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="541758375FNAM1"> </span> <span> </span> <span class="field" id="541758375LNAM1"> MORTGAGE BANKING EXECUTIVE ANALYST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM541758377" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM541758377"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_541758377_1_353586450" style="
padding-top:0px;
"> <div class="field singlecolumn" id="541758377FRFM1"> <p align="LEFT"> Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.</p> </div> </div> </div> <div class="section" id="SECTION_HILT541758378" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT541758378"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_541758378_1_353586451" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="541758378SKC11"> <p align="LEFT"> Change management</p> <p align="LEFT"> Policy/program development</p> <p align="LEFT"> Cross-functional team management</p> <p align="LEFT"> Staff training</p> <p align="LEFT"> Supervision and training</p> <p align="LEFT"> Skilled negotiator</p> <p align="LEFT"> Sound judgment</p> <p align="LEFT"> Computer-savvy</p> <p align="LEFT"> Calm under pressure</p> <p align="LEFT"> Complex problem solving</p> <br/> <br/> </td> <td class="field twocol_2" id="541758378SKC21"> <ul> <li> Operations management</li> </ul> <br/> <br/> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM541758379" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM541758379"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_541758379_1_353589399" style="
padding-top:0px;
"> <div class="field singlecolumn" id="541758379FRFM1"> <p align="LEFT"> <i> Business Development:</i> </p> <ul> <li> Successfully grew business by [action]. </li> </ul> <br/> <p align="LEFT"> <i> Project Management:</i> </p> <ul> <li> Initiated [project] which resulted in [positive outcome].</li> </ul> <br/> <p align="LEFT"> People Management: </p> <ul> <li> [Describe accomplishment 1]</li> <li> [Describe accomplishment 2]</li> </ul> <br/> <p align="LEFT"> Financial Management: </p> <ul> <li> [Describe accomplishment 1]</li> <li> [Describe accomplishment 2]</li> </ul> <p align="LEFT"> Research</p> <ul> <li> Conducted research which led to the development of [program].</li> </ul> <p align="LEFT"> Leadership</p> <ul> <li> Served as key contributing member to Leadership team. </li> </ul> <br/> </div> </div> </div> <div class="section" id="SECTION_EXPR541758380" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR541758380"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_541758380_1_353586443" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="541758380COMP1" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="541758380JSTD1"> January 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="541758380EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="541758380JTIT1"> Mortgage Banking Executive Analyst</span> <br/> <span class="joblocation jobcity" id="541758380JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="541758380JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="541758380JDES1" itemprop="description"> <ul> <li> Responsible for escalated issues and problem solving providing support by answering inquiries for Internal and External Partners, Senior Management and Third Party Customers relating delinquent mortgage accounts with the intent to bring delinquent accounts current.</li> <li> Responsible for researching and providing customized documentation to Senior Executives and Management on servicing and default related issues.</li> <li> Ability to work with Servicing Systems as well as accurately analyze information from the system with in depth knowledge of Chase products and services Participation in various initiatives and initiate improvement in departmental projects.</li> <li> Collaborated with legal and compliance to ensure accurate resolutions are provided on escalated mortgage issues Monitor and research Government Agencies concerns pertaining mortgage lending practice for customers and communicate a response either by telephone and or written response.</li> <li> Create reports for senior management for monthly volume of correspondence received from the office of Consumer Financial Protection Bureau and the Office of the Comptroller.</li> <li> Built and maintained relationship with internal/external partners.</li> <li> Communicate with customers either by telephone communication and or written response to assist them with their concerns about their mortgage issues Handle 300 cases weekly from Loss Mitigation including cases involving suspicious activity.</li> <li> Tracked and communicated business goals for team to meet weekly, monthly matrix and provided daily report to upper management of team/department performance and SLA.</li> <li> Self-authored written responses, adhering to Chase's business letter-writing guidelines and within RESPA guidelines.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_541758380_2_353586445" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="541758380COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="541758380JSTD2"> January 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="541758380EDDT2"> February 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="541758380JTIT2"> Business Manager - Analyst</span> <br/> <span class="joblocation jobcity" id="541758380JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="541758380JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="541758380JDES2" itemprop="description"> <ul> <li> Research accounts when needed to resolve delinquency & payment issue that has been applied incorrectly and issue credits when needed.</li> <li> Term employee's from group life plan when needed also groups for non-payment, salary changes, and collection calls, send delinquent letters on account 30-45 day.</li> <li> Take inbound customer relation calls from brokers and clients assisting with resolving issues pertaining to problems from billing, enrollment, credits, terminations etc.</li> <li> Responsible for accurate and timely processing of new firm installation of new sold cases (small, large, voluntary, self-administered), benefit changes, and maintenance for administration Collaborate with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients Work extensively with Executive Directors</li> <li> Management on escalated cases with billing discrepancies for test plans and cases for the business process of applications Manage workflow of Supervisors and upper level Management.</li> <li> Responsible for various project management gathering information and documentation for test plans and cases for the business process of applications Supervise a staff of 25 people.</li> <li> Vera Perry Cont._.</li> <li> Managed team of 25</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_541758380_3_353586442" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="541758380COMP3" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="541758380JSTD3"> January 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="541758380EDDT3"> January 2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="541758380JTIT3"> Deposit Recovery Collector</span> <br/> <span class="joblocation jobcity" id="541758380JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="541758380JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="541758380JDES3" itemprop="description"> <ul> <li> Risk Management Deposit Recovery Collector Was responsible for customer communications to make to scheduled payment arrangements to bring past due accounts current.</li> <li> Worked on an quantrax Auto Dialer system.</li> <li> Recorded customer communications and document accounts within the department metrics and company policy for collection and accounts receivable efforts to keep accounts within company current status.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_541758380_4_353586444" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="541758380COMP4" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="541758380JSTD4"> January 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="541758380EDDT4"> January 2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="541758380JTIT4"> Senior Tax Preparer Manager</span> <br/> <span class="joblocation jobcity" id="541758380JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="541758380JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="541758380JDES4" itemprop="description"> <ul> <li> Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience.</li> <li> Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in (2003-2007).</li> <li> Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.</li> <li> Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.</li> <li> Trained new tax preparer and audited processed work to assure the accurate information was being reported to the IRS in behalf of the customer individual and business taxes.</li> <li> Managed a staff of ten (10) plus tax preparers.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL541758382" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL541758382"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_541758382_1_353586452" style="
padding-top:0px;
"> <div class="field singlecolumn" id="541758382FRFM1"> accounts receivable, billing, Business Analysis, business process, CMS, clients, customer satisfaction, decision-making, documentation, Senior Management, Fast, Financial, Government, Imaging, legal, letters, Lotus, Excel, Office, PowerPoint, Microsoft Word, office manager, Oracle, Peach Tree, phone system, problem solving, producing, project management, quality, researching, Research, Risk Management, Sales, SLA, Solomon, tax, taxes, telephone, Workflow, written</div> </div> </div> <div class="section" id="SECTION_EDUC541758381" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC541758381"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_541758381_1_353586448" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="541758381SCHO1" itemprop="name"> San Francisco State University</span> <span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="541758381DGRE1" itemprop="name"> Bachelors of Science</span> <span> : </span> <span class="programline" id="541758381STUY1"> Management</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="541758381SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="541758381SSTA1"> State</span> <span class="joblocation jobstate" id="541758381SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="541758381FRFM1"> Management</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_541758381_2_353586446" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="541758381SCHO2" itemprop="name"> CAL State Hayward</span> <span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="541758381DGRE2" itemprop="name"> Bachelor of Business Administration</span> <span> : </span> <span class="programline" id="541758381STUY2"> Accounting</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="541758381SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="541758381SSTA2"> State</span> <span class="joblocation jobstate" id="541758381SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="541758381FRFM2"> Accounting</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_541758381_3_353586447" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="541758381DGRE3" itemprop="name"> BA</span> <span class="programline" id="541758381STUY3"> </span> </span> <span class="paddedline"> <span class="field" id="541758381FRFM3"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_541758381_4_353586449" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="541758381DGRE4" itemprop="name"> BS</span> <span class="programline" id="541758381STUY4"> </span> </span> <span class="paddedline"> <span class="field" id="541758381FRFM4"> </span> </span> </div> </div> </div> </div> | BANKING |
22,615,491 | BANKING BOOT CAMP PARTICIPANT Summary Recent graduate student with a bachelors in Economics and minors in Finance From Central Connecticut State University, Looking to get some work experience by applying my education and experience. Experience 05/2017 to 05/2017 banking boot Camp participant Company Name － City , State 02/2017 to Current Sandwich Artist/Cashier Company Name － City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. 01/2014 to 01/2016 Student worker Company Name － City , State My job description included: filling out paper workers, making copies, informing students about upcoming events, answering the phone, schedule advising and organizing speak sessions. Work History Company Name 06/2014 to 02/2017 Front End Supervisor Company Name － City , State 10/2017 to Current Sandwich Maker Company Name － City , State 02/2017 to Current Sandwich Maker Company Name － City , State Education and Training May 2017 Bachelor of Arts : Economics Finance Central Connecticut State University － City , State Economics Finance 3.26 Certifications I am CPR and Western Union Certified. Skills Cash handling,enthusiastic people person, advanced problem-solving, great organizational skills. knowledgeable of Microsoft word, excel SPSS, Powerpoint Activities and Honors Volleyball, track and field | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1016262478" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1016262478_1_674955011" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="1016262478FNAM1"> </span> <span> </span> <span class="field" id="1016262478LNAM1"> BANKING BOOT CAMP PARTICIPANT</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1016262485" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM1016262485"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1016262485_1_674965353" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="1016262485FRFM1"> <span class=""> Recent graduate student with a bachelors in Economics and minors in Finance From Central Connecticut State University, Looking to get some work experience by applying my education and experience.</span> </div> </div> </div> <div class="section" id="SECTION_EXPR1016262480" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR1016262480"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1016262480_1_674960350" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1016262480JSTD1"> 05/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1016262480EDDT1"> 05/2017</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1016262480JTIT1"> banking boot Camp participant </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1016262480COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1016262480JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1016262480JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1016262480JDES1" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1016262480_2_675269351" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1016262480JSTD2"> 02/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1016262480EDDT2"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1016262480JTIT2"> Sandwich Artist/Cashier</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1016262480COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1016262480JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1016262480JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1016262480JDES2" itemprop="description"> <span class=""> Took necessary steps to meet customer needs and effectively resolve food or service issues. </span> <br/> <span class=""> Recorded customer orders and repeated them back in a clear, understandable manner. </span> <br/> <span class=""> Correctly received orders, processed payments and responded appropriately to guest concerns. </span> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1016262480_3_674955013" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1016262480JSTD3"> 01/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1016262480EDDT3"> 01/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1016262480JTIT3"> Student worker</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1016262480COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1016262480JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1016262480JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1016262480JDES3" itemprop="description"> <ul> <li> My job description included: filling out paper workers, making copies, informing students about upcoming events, answering the phone, schedule advising and organizing speak sessions.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_WRKH1016262481" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH1016262481"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1016262481_1_674955014" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1016262481JSTD1"> </span> <span class="jobdates" format="%m/%Y" id="1016262481EDDT1"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1016262481COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1016262481JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1016262481JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1016262481JDES1" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1016262481_2_674957533" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1016262481JSTD2"> 06/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1016262481EDDT2"> 02/2017</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1016262481JTIT2"> Front End Supervisor</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1016262481COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1016262481JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1016262481JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1016262481JDES2" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1016262481_3_674958180" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1016262481JSTD3"> 10/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1016262481EDDT3"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1016262481JTIT3"> Sandwich Maker</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1016262481COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1016262481JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1016262481JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1016262481JDES3" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1016262481_4_674958695" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1016262481JSTD4"> 02/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1016262481EDDT4"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1016262481JTIT4"> Sandwich Maker </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1016262481COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1016262481JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1016262481JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1016262481JDES4" itemprop="description"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1016262482" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1016262482"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1016262482_1_674955015" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1016262482GRYR1"> May 2017</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1016262482DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="1016262482STUY1"> Economics Finance</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1016262482SCHO1" itemprop="name"> Central Connecticut State University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="1016262482SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="1016262482SSTA1"> State</span> <span class="joblocation jobstate" id="1016262482SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="1016262482FRFM1"> Economics Finance 3.26</span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT1016262483" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CERT1016262483"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1016262483_1_674955016" style="padding-top:0px;"> <div class="field singlecolumn" id="1016262483FRFM1"> I am CPR and Western Union Certified.</div> </div> </div> <div class="section" id="SECTION_SKLL1016262484" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL1016262484"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1016262484_1_674955017" style="padding-top:0px;"> <div class="field singlecolumn" id="1016262484FRFM1"> Cash handling,enthusiastic people person, advanced problem-solving, great organizational skills. knowledgeable of Microsoft word, excel SPSS, Powerpoint</div> </div> </div> <div class="section" id="SECTION_AFIL1016262487" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL1016262487"> Activities and Honors</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1016262487_1_674962721" style="padding-top:0px;"> <div class="field singlecolumn" id="1016262487FRFM1"> Volleyball, track and field </div> </div> </div> </div> | BANKING |
45,167,858 | BANKING RELATIONSHIP SPECIALIST Summary Highly enthusiastic customer service professional with 7 years of client interface experience. Dedicated Customer
Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills, Customer service expert, Active listening skills, Adaptive team player, Courteous demeanor, also seasoned in conflict resolution with an energetic work attitude. Highlights Creative problem solver Types 45 wpm Call Center Reliable Excellent communication skills Friendly Approachable Exceptional customer service Accomplishments Consistently achieved a 100 % teller balancing average, as well as balanced daily cash drawers and vaults totaling an average of $ 900,000 . Experience Banking Relationship Specialist Jul 2005 to Sep 2011 Company Name － City , State Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Customer Service Inbound Call Center Transfer calls to appropriate department when necessary Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Opened and closed personal and business checking, saving, and cd accounts, processed safe deposit box transactions, created cashier checks, entered customer data into chex systems, processed fed ex shipments, filing, answering phones, sending faxes, responsible for making executive decisions regarding new customer relationships. Completed daily incoming and outgoing banking reports. Merchant Teller Dec 2004 to Jul 2005 Company Name － City , State Processed large deposits for merchant customers, assisted with incoming and outgoing courier transactions,. Responsible for balancing accurately on a daily basis. Assisted Operations Manager with teller line, answered phones, filing, and all other duties associated with the position of a Merchant Teller. Teller Jun 2004 to Dec 2004 Company Name － City , State Cashed checks for new and existing customers, processed incoming daily reports, completed mail deposits in dual control. Processed cashiers checks and money orders, processed credit card payments, and all other responsibilities associated with the position of a Teller. Education Associate of Science , Inter Social Behavioral Sciences 2016 Los Angeles Southwest College － City , State , United States Received certificate in Fingerprinting. Skills In and outbound call center, Excellent customer service assistance, Fax, Filing, Answering phones, Type 50 wpm, Microsoft word and excel. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME887896066" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_887896066_1_581662855" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="887896066FNAM1"> </span> <span> </span> <span class="field" id="887896066LNAM1"> BANKING RELATIONSHIP SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM887896068" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM887896068"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_887896068_1_581662862" style="padding-top:0px;"> <div class="field singlecolumn" id="887896068FRFM1"> Highly enthusiastic customer service professional with 7 years of client interface experience. Dedicated Customer
Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills, Customer service expert, Active listening skills, Adaptive team player, Courteous demeanor, also seasoned in conflict resolution with an energetic work attitude.</div> </div> </div> <div class="section" id="SECTION_HILT887896069" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT887896069"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_887896069_1_581668055" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="887896069SKC11"> <ul> <li class=""> Creative problem solver</li> <li class=""> Types 45 wpm</li> <li class=""> Call Center <br/> </li> <li class=""> Reliable</li> </ul> </td> <td class="field twocol_2" id="887896069SKC21"> <ul> <li class=""> Excellent communication skills</li> <li class=""> Friendly</li> <li class=""> Approachable</li> <li class=""> Exceptional customer service</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM887896070" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCM887896070"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_887896070_1_581669393" style="padding-top:0px;"> <div class="field singlecolumn" id="887896070FRFM1"> <div> <span class=""> Consistently achieved a <font color="#000" style="color: rgb(0, 0, 0);"> 100</font> % teller balancing average, as well as</span> </div> <div> <span class=""> <span class=""> balanced daily cash drawers and vaults totaling an average of $<font color="#000" style="color: rgb(0, 0, 0);"> 900,000</font> . </span> </span> <br/> </div> </div> </div> </div> <div class="section" id="SECTION_EXPR887896071" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR887896071"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_887896071_1_581662857" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="887896071JTIT1"> Banking Relationship Specialist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="887896071JSTD1"> Jul 2005</span> <span> to </span> <span class="jobdates" format="%b %Y" id="887896071EDDT1"> Sep 2011</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="887896071COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="887896071JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="887896071JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="887896071JDES1" itemprop="description"> <ul> <li> Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.</li> <li> Customer Service Customer Service Inbound Call Center Transfer calls to appropriate department when necessary Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.</li> <li> Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.</li> <li> Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.</li> <li> Assisted customers over the phone regarding store operations, product, promotions and orders.</li> <li> Opened and closed personal and business checking, saving, and cd accounts, processed safe deposit box transactions, created cashier checks, entered customer data into chex systems, processed fed ex shipments, filing, answering phones, sending faxes, responsible for making executive decisions regarding new customer relationships.</li> <li class="tempListItem" style="list-style-type:none"> </li> <li class="tempListItem" style="list-style-type:none"> </li> <div class="newSpan" style="margin-left: -133px;"> </div> <li class="tempListItem" style="list-style-type:none"> </li> <li class="tempListItem" style="list-style-type:none"> </li> <li> Completed daily incoming and outgoing banking reports.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_887896071_2_581662858" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="887896071JTIT2"> Merchant Teller</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="887896071JSTD2"> Dec 2004</span> <span> to </span> <span class="jobdates" format="%b %Y" id="887896071EDDT2"> Jul 2005</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="887896071COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="887896071JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="887896071JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="887896071JDES2" itemprop="description"> <ul> <li> Processed large deposits for merchant customers, assisted with incoming and outgoing courier transactions,.</li> <li> Responsible for balancing accurately on a daily basis.</li> <li> Assisted Operations Manager with teller line, answered phones, filing, and all other duties associated with the position of a Merchant Teller.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_887896071_3_581662859" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="887896071JTIT3"> Teller</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="887896071JSTD3"> Jun 2004</span> <span> to </span> <span class="jobdates" format="%b %Y" id="887896071EDDT3"> Dec 2004</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="887896071COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="887896071JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="887896071JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="887896071JDES3" itemprop="description"> <ul> <li> Cashed checks for new and existing customers, processed incoming daily reports, completed mail deposits in dual control.</li> <li> Processed cashiers checks and money orders, processed credit card payments, and all other responsibilities associated with the position of a Teller.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC887896072" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC887896072"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_887896072_1_581662860" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="887896072DGRE1" itemprop="name"> Associate of Science</span> <span> , </span> <span class="programline" id="887896072STUY1"> Inter Social Behavioral Sciences</span> <span class="datesWrapper"> <span class="jobdates" id="887896072GRYR1"> 2016</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="887896072SCHO1" itemprop="name"> Los Angeles Southwest College</span> <span> － </span> <span class="joblocation jobcity" id="887896072SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="887896072SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="887896072SCNT1"> United States</span> </span> <span class="field" id="887896072FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_887896072_2_581662861" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="887896072DGRE2" itemprop="name"> Received certificate in Fingerprinting.</span> <span class="programline" id="887896072STUY2"> </span> </span> <span class="field" id="887896072FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL887896073" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL887896073"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_887896073_1_581662863" style="padding-top:0px;"> <div class="field singlecolumn" id="887896073FRFM1"> <div> In and outbound call center, Excellent customer service assistance, Fax, Filing, Answering phones, Type 50 wpm, Microsoft word and excel.</div> </div> </div> </div> </div> | BANKING |
13,982,572 | BRANCH BANKING COORDINATOR Summary Manager with 12 years of background in customer service, finance, leadership and branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Enthusiastic and energetic in leading staff to exceed sales goals, while delivering excellent customer service. A dedicated team player experienced in overseeing operations of individual and multi-unit facilities, developing successful programs to improve profitability. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Education BBA : Banking 2015 Strayer University , City , State High School Diploma : College Preparatory 1999 Holly Hill Roberts High School , City , State Experience Company Name City , State Branch Banking Coordinator 04/2013 to Current Supervise and participate in daily operational functions of the branch's Teller area Ensure timely and efficient completion of client transactions Proactively manage the daily sales/quality referral process Assist HR with recruiting, interviewing, and selecting oncoming associates Research Out of Balance Transactions/Daily Reports/Completed corrections in a timely manner, with daily Vault Operations/Cash Master Assist with Risk Management practices while being responsible for staffing and scheduling of branch Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures are followed as outlined in the Branch Operational Manual (BOM). Company Name City , State Guest Service Agent 04/2012 to 06/2015 Greets, registers, and assigns rooms to guests, while maintaining
confidential information as it relates to guest records. Promptly and effectively deals with guest requests and complaints. Answers and routes calls as appropriate; takes guest messages with
accuracy. Responsible for cash drawer contents, transactions during shift, and
night drops as necessary. Maintains accurate records including cash flows, registration cards,
reservation cards, and property walks. Answers inquiries pertaining to hotel services, registration of
guests, and travel directions. Preferred
experience OnQ Software. Company Name City , State Service Manager II 07/2007 to 02/2012 Ensure policies, procedures and security guidelines are followed Educate customers on products, services and alternative solutions. Maintained compliance of vault, deposit logs, & risk mitigation Conducted on the spot coaching to ensure tellers convey quality customer service. Exhibited effective leadership skills in motivating teams to meet company goals. Assisted in Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations of Employees Performed initial Audits/Reports randomly on a monthly basis. Company Name City , State Manager/Auditor 02/2004 to 06/2007 Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Supervised front desk staff. Monitored the appearance and performance of the front desk staff. Fostered strong working relationships with all hotel departments. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Skills Accounting, accounts payable, Accounts Payable and Receivable, auditing, balance sheet, billing, bookkeeping, Budgets, cash receipts, Closing, Coaching, Excellent communication, hardware, Conflict resolution, contracts, Credit, checkout process, client, Customer
Relations, excellent customer service, Customer Service, finance, financial, Forecasting, forklifts, Hiring, Human resources management, Human Resource, HR, internal audit, internet connectivity, labor relations, Team building, Leadership Skills, loss prevention, Managing, marketing, money, 97, Operations management, Payroll, Performance Reviews, personnel, Policies, processes, process
improvement, quality, quality control, Recruiting, Research, Risk Management, Sales, Scheduling, shipping, Staff Development, staffing, telephone, telephone etiquette, phone, time management, Trainer, warehousing | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME843683470" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_843683470_1_550320957" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="843683470FNAM1"> </span> <span> </span> <span class="field" id="843683470LNAM1"> BRANCH BANKING COORDINATOR</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM843683483" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM843683483"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_843683483_1_550320967" style="
padding-top:0px;
"> <div class="field singlecolumn" id="843683483FRFM1"> Manager with 12 years of background in customer service, finance, leadership and branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Enthusiastic and energetic in leading staff to exceed sales goals, while delivering excellent customer service. A dedicated team player experienced in overseeing operations of individual and multi-unit facilities, developing successful programs to improve profitability. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. </div> </div> </div> <div class="section" id="SECTION_EDUC843683482" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC843683482"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_843683482_1_550320966" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="843683482DGRE1" itemprop="name"> BBA</span> <span> :</span> <span class="programline" dependency="STUY" id="843683482STUY1"> Banking</span> <span class="datesWrapper"> <span class="jobdates" id="843683482GRYR1"> 2015</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="843683482SCHO1" itemprop="name"> Strayer University</span> <span> , </span> <span class="joblocation jobcity" id="843683482SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="843683482SSTA1"> State</span> <span class="joblocation jobstate" id="843683482SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="843683482FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_843683482_2_550362166" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="843683482DGRE2" itemprop="name"> High School Diploma</span> <span> :</span> <span class="programline" dependency="STUY" id="843683482STUY2"> College Preparatory</span> <span class="datesWrapper"> <span class="jobdates" id="843683482GRYR2"> 1999</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="843683482SCHO2" itemprop="name"> Holly Hill Roberts High School</span> <span> , </span> <span class="joblocation jobcity" id="843683482SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="843683482SSTA2"> State</span> <span class="joblocation jobstate" id="843683482SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="843683482FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EXPR843683472" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR843683472"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_843683472_1_550320959" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="843683472COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="843683472JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="843683472JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="843683472JTIT1"> Branch Banking Coordinator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="843683472JSTD1"> 04/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="843683472EDDT1"> Current</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="843683472JDES1" itemprop="description"> <ul> <li> Supervise and participate in daily operational functions of the branch's Teller area</li> <li> Ensure timely and efficient completion of client transactions</li> <li> Proactively manage the daily sales/quality referral process</li> <li> Assist HR with recruiting, interviewing, and selecting oncoming associates </li> <li> Research Out of Balance Transactions/Daily Reports/Completed corrections in a timely manner, with daily Vault Operations/Cash Master</li> <li> Assist with Risk Management practices while being responsible for staffing and scheduling of branch</li> <li> Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures are followed as outlined in the Branch Operational Manual (BOM).</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_843683472_2_550320960" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="843683472COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="843683472JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="843683472JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="843683472JTIT2"> Guest Service Agent</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="843683472JSTD2"> 04/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="843683472EDDT2"> 06/2015</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="843683472JDES2" itemprop="description"> <ul> <li> Greets, registers, and assigns rooms to guests, while maintaining
confidential information as it relates to guest records.</li> <li> Promptly and effectively deals with guest requests and complaints. </li> <li> Answers and routes calls as appropriate; takes guest messages with
accuracy.</li> <li> Responsible for cash drawer contents, transactions during shift, and
night drops as necessary.</li> <li> Maintains accurate records including cash flows, registration cards,
reservation cards, and property walks. </li> <li> Answers inquiries pertaining to hotel services, registration of
guests, and travel directions. </li> <li> Preferred
experience OnQ Software.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_843683472_3_550320961" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="843683472COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="843683472JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="843683472JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="843683472JTIT3"> Service Manager II</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="843683472JSTD3"> 07/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="843683472EDDT3"> 02/2012</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="843683472JDES3" itemprop="description"> <ul> <li> Ensure policies, procedures and security guidelines are followed Educate customers on products, services and alternative solutions.</li> <li> Maintained compliance of vault, deposit logs, & risk mitigation Conducted on the spot coaching to ensure tellers convey quality customer service.</li> <li> Exhibited effective leadership skills in motivating teams to meet company goals.</li> <li> Assisted in Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations of Employees Performed initial Audits/Reports randomly on a monthly basis.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_843683472_4_550320964" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="843683472COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="843683472JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="843683472JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="843683472JTIT4"> Manager/Auditor</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="843683472JSTD4"> 02/2004</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="843683472EDDT4"> 06/2007</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="843683472JDES4" itemprop="description"> <ul> <li> Processed guest payments for room charges, food and beverage charges and phone charges.</li> <li> Greeted and registered guests and issued room keys.</li> <li> Delivered requested items to guests' rooms.</li> <li> Processed credit card transactions during the checkout process.</li> <li> Supervised front desk staff.</li> <li> Monitored the appearance and performance of the front desk staff.</li> <li> Fostered strong working relationships with all hotel departments.</li> <li> Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.</li> <li> Recorded guest comments or complaints, referring customers to managers as necessary.</li> <li> Directed personnel, training and labor relations activities.</li> <li> Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL843683484" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL843683484"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_843683484_1_550320968" style="
padding-top:0px;
"> <div class="field singlecolumn" id="843683484FRFM1"> Accounting, accounts payable, Accounts Payable and Receivable, auditing, balance sheet, billing, bookkeeping, Budgets, cash receipts, Closing, Coaching, Excellent communication, hardware, Conflict resolution, contracts, Credit, checkout process, client, Customer
Relations, excellent customer service, Customer Service, finance, financial, Forecasting, forklifts, Hiring, Human resources management, Human Resource, HR, internal audit, internet connectivity, labor relations, Team building, Leadership Skills, loss prevention, Managing, marketing, money, 97, Operations management, Payroll, Performance Reviews, personnel, Policies, processes, process
improvement, quality, quality control, Recruiting, Research, Risk Management, Sales, Scheduling, shipping, Staff Development, staffing, telephone, telephone etiquette, phone, time management, Trainer, warehousing</div> </div> </div> </div> | BANKING |
3,547,447 | MORTGAGE BANKING FORECLOSURE SPECIALIST Summary Ambitious, self-motivated professional with a passion for quality work. Seeking a baseline opportunity in Underwriting, Lending, Auditing, Quality Assurance, or Analyst roles. Possess large spectrum of experience in the financial industry. I am a fast learner who values my employer. Personal characteristics: detail-oriented, thorough, computer-savvy, loyal, persistent, adaptable, eager to learn. Accomplishments *Sharepoint, Early Resolution, FHA Connection, DOS LPS, MSP, CREDCO, RELS, Microsoft Word, Outlook, Live Meeting, Excel, Powerpoint, SLOAD, DAT and various other programs 3 years in Default Servicing * 3 years Loss Prevention/ Loss Mitigation * 7 years Mortgage Loan Processing/Mortgage Banking * 3 years Underwriting/Lending * 3 years Risk Management/ Analysis * 3 years Compliance/Quality Assurance * 10+ years Loan Operations/ Operations Experience Experience Mortgage Banking Foreclosure Specialist 01/2014 to Current Company Name City , State Foreclosure Department Maintained beneath a 3% error ratio in all searches performed *Service member Civil Relief Act (SCRA) *Use of industry mainframes; (LPS, MSP, Vendorscape, Lenstar, ResWare and Lotus) to efficiently communicate with internal clients. *Review of cases and all milestones requested by clients to ensure proper procedures and industry guidelines are used. Consumer Underwriter II 10/2011 to 12/2013 Company Name City , State Home Preservation Exceeded monthly production goals while adhering to a minimum 5% error ratio * Maintained a high level of production and maintained high quality standards * Restructured delinquent consumer mortgage loans in accordance with company, FHA, and industry guidelines using an in house underwriting software * Maintained quality control standards while maintaining production standards by company's definition * Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. * Performed final approvals and reviews the entire loan file through verifications processes, including adherence to multiple investor guidelines * Maximized quality by verifying underwriting conditions and approval requirements are met * Built knowledge about latest banking products and services through * Analyzed customer credit history in order to determine customer willingness to pay and affordability for various payment plan options. * Provided meticulous attention to detail in underwriting mortgages. Evaluated the financial strengths and weaknesses of borrowers to determine risk and repayment capacity in a Loss Prevention environment. * Conducted peer reviews for fellow teammates, offering methodology and logic to income cash flows prior to recommendation for resolution/modification. Analyzed income documentation consisting of: paystubs, Profit and Loss statements, tax transcripts, personal and business Federal and State Tax Returns, Rental income, S-Corps, Schedule C, 1120S, K-1's, personal and business bank statements, LES Military paystubs, W2's, 1099's, fixed income sources, etc. Loan Document Specialist II 08/2008 to 01/2010 Company Name City , State Mortgage Loan Operations Maintained below a 5% error rating on booking 50+ loans daily * Booking and review of conventional, F.H.A. & V.A. loans * Data entry functions including booking and review of recorded security instruments * Reviewed documentation for errors & omissions of security documents * Performed daily maintenance of the loan applicant database. Loan Processor 04/2003 to 08/2008 Company Name City , State Mortgage Lending Services * Corresponded with customers, management, and title companies, to respond to inquiries * Interpreted company policies while analyzing the applicant, property, and documentation to minimize the need for subsequent follow ups with borrowers * Verified and validated supporting income, asset, and liability documentation to ensure validity * Clears all Title exceptions and errors * Successfully maintained a minimum volume of 30+ loan packages daily with no errors Education Associate of Science : Business Administration Auburn University at Montgomery City , State Skills Loans, Mortgage, Documentation, Lending, Liability, Loan Processor, Mortgage Lending, Processor, Ups, Underwriting, Fha, Foreclosure, Cash, Credit, File, Financial Statements, Fixed Income, Mortgage Loans, Quality Control, State Tax, Tax Returns, Team Lead, Banking Loan, Data Entry, Loan Operations, Mortgage Loan, Operations, Security, Cases, Clients, Mortgage Banking, Audits, Bankruptcy, Fannie Mae, Internal Audits, Nss, Production Environment, Sales, Solutions, Telephone, Ambitious, Articulate, Auditing, Closing, Credit Analysis, Detail-oriented, Dos, Excel, Fast Learner, Loan Closing, Loss Mitigation, Loss Prevention, Microsoft Sharepoint, Mitigation, Outlook, Pipeline, Powerpoint, Problem Solver, Quality Assurance, Reviewing Financial Statements, Risk Assessment, Risk Management, Sharepoint, Trading, Word, Real Estate, Real Estate Analysis | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME586269705" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_586269705_1_381585274" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field" id="586269705FNAM1"> </span> <span> </span> <span class="field lName" id="586269705LNAM1"> MORTGAGE BANKING FORECLOSURE SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM586269707" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM586269707"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_586269707_1_381609371" style="
padding-top:0px;
"> <div class="field singlecolumn" id="586269707FRFM1"> <p align="LEFT"> Ambitious, self-motivated professional with a passion for quality work. Seeking a baseline</p> <p align="LEFT"> opportunity in Underwriting, Lending, Auditing, Quality Assurance, or Analyst roles. Possess</p> <p align="LEFT"> large spectrum of experience in the financial industry. I am a fast learner who values my</p> <p align="LEFT"> employer. Personal characteristics: detail-oriented, thorough, computer-savvy, loyal, persistent,</p> <p align="LEFT"> adaptable, eager to learn.</p> </div> </div> </div> <div class="section" id="SECTION_ACCM586269712" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM586269712"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_586269712_1_381585279" style="
padding-top:0px;
"> <div class="field singlecolumn" id="586269712FRFM1"> <p align="JUSTIFY"> </p> <p align="JUSTIFY"> *Sharepoint, Early Resolution, FHA Connection, DOS LPS, MSP, CREDCO, RELS, Microsoft Word, Outlook, Live Meeting, Excel, Powerpoint, SLOAD, DAT and various other programs 3 years in Default Servicing * 3 years Loss Prevention/ Loss Mitigation * 7 years Mortgage Loan Processing/Mortgage Banking * 3 years Underwriting/Lending * 3 years Risk Management/ Analysis * 3 years Compliance/Quality Assurance * 10+ years Loan Operations/ Operations Experience</p> </div> </div> </div> <div class="section" id="SECTION_EXPR586269709" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR586269709"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_586269709_1_381585281" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="586269709JTIT1"> Mortgage Banking Foreclosure Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="586269709JSTD1"> 01/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="586269709EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="586269709COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="586269709JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="586269709JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="586269709JDES1" itemprop="description"> <p align="LEFT"> Foreclosure Department </p> <p align="LEFT"> Maintained beneath a 3% error ratio in all searches performed</p> <p align="LEFT"> *Service member Civil Relief Act (SCRA)</p> <p align="LEFT"> *Use of industry mainframes; (LPS, MSP, Vendorscape, Lenstar, ResWare and Lotus) to efficiently communicate with internal clients. </p> <p align="LEFT"> *Review of cases and all milestones requested by clients to ensure proper procedures and industry guidelines are used.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_586269709_2_381585282" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="586269709JTIT2"> Consumer Underwriter II</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="586269709JSTD2"> 10/2011</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="586269709EDDT2"> 12/2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="586269709COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="586269709JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="586269709JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="586269709JDES2" itemprop="description"> <p align="LEFT"> Home Preservation </p> <p align="LEFT"> Exceeded monthly production goals while adhering to a minimum 5% error ratio</p> <p align="LEFT"> * Maintained a high level of production and maintained high quality standards</p> <p align="LEFT"> * Restructured delinquent consumer mortgage loans in accordance with company, FHA, and industry guidelines using an in house underwriting software </p> <p align="LEFT"> * Maintained quality control standards while maintaining production standards by company's definition </p> <p align="LEFT"> * Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.</p> <p align="LEFT"> * Performed final approvals and reviews the entire loan file through verifications processes, including adherence to multiple investor guidelines </p> <p align="LEFT"> * Maximized quality by verifying underwriting conditions and approval requirements are met </p> <p align="LEFT"> * Built knowledge about latest banking products and services through </p> <p align="LEFT"> * Analyzed customer credit history in order to determine customer willingness to pay and affordability for various payment plan options. </p> <p align="LEFT"> * Provided meticulous attention to detail in underwriting mortgages. Evaluated the financial strengths and weaknesses of borrowers to determine risk and repayment capacity in a Loss Prevention environment. </p> <p align="LEFT"> * Conducted peer reviews for fellow teammates, offering methodology and logic to income cash flows prior to recommendation for resolution/modification. Analyzed income documentation consisting of: paystubs, Profit and Loss statements, tax transcripts, personal and business Federal and State Tax Returns, Rental income, S-Corps, Schedule C, 1120S, K-1's, personal and business bank statements, LES Military paystubs, W2's, 1099's, fixed income sources, etc. </p> <br/> <p align="LEFT"> </p> <br/> <br/> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_586269709_3_381585283" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="586269709JTIT3"> Loan Document Specialist II</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="586269709JSTD3"> 08/2008</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="586269709EDDT3"> 01/2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="586269709COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="586269709JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="586269709JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="586269709JDES3" itemprop="description"> <p align="LEFT"> Mortgage Loan Operations</p> <p align="LEFT"> Maintained below a 5% error rating on booking 50+ loans daily</p> <p align="LEFT"> * Booking and review of conventional, F.H.A. & V.A. loans </p> <p align="LEFT"> * Data entry functions including booking and review of recorded security instruments </p> <p align="LEFT"> * Reviewed documentation for errors & omissions of security documents</p> <p align="LEFT"> *<font color="#000000"> Performed daily maintenance of the loan applicant database.</font> </p> <p> </p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_586269709_4_381585285" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="586269709JTIT4"> Loan Processor</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="586269709JSTD4"> 04/2003</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="586269709EDDT4"> 08/2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="586269709COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="586269709JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="586269709JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="586269709JDES4" itemprop="description"> <p align="LEFT"> Mortgage Lending Services </p> <p align="LEFT"> * Corresponded with customers, management, and title companies, to respond to inquiries </p> <p align="LEFT"> * Interpreted company policies while analyzing the applicant, property, and documentation to minimize the need for subsequent follow ups with borrowers </p> <p align="LEFT"> * Verified and validated supporting income, asset, and liability documentation to ensure validity</p> <p align="LEFT"> * Clears all Title exceptions and errors</p> <p align="LEFT"> * Successfully maintained a minimum volume of 30+ loan packages daily with no errors</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC586269710" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC586269710"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_586269710_1_381608986" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="586269710DGRE1" itemprop="name"> Associate of Science</span> <span> : </span> <span class="programline" id="586269710STUY1"> Business Administration</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="586269710SCHO1" itemprop="name"> Auburn University at Montgomery</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="586269710SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="586269710SSTA1"> State</span> <span class="joblocation eduCountry" id="586269710SCNT1"> </span> </span> </span> <span class="paddedline"> <span class="field" id="586269710FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL586269714" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL586269714"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_586269714_1_381585289" style="
padding-top:0px;
"> <div class="field singlecolumn" id="586269714FRFM1"> <p align="LEFT"> Loans, Mortgage, Documentation, Lending, Liability, Loan Processor, Mortgage Lending, Processor, Ups, Underwriting, Fha, Foreclosure, Cash, Credit, File, Financial Statements, Fixed Income, Mortgage Loans, Quality Control, State Tax, Tax Returns, Team Lead, Banking Loan, Data Entry, Loan Operations, Mortgage Loan, Operations, Security, Cases, Clients, Mortgage Banking, Audits, Bankruptcy, Fannie Mae, Internal Audits, Nss, Production Environment, Sales, Solutions, Telephone, Ambitious, Articulate, Auditing, Closing, Credit Analysis, Detail-oriented, Dos, Excel, Fast Learner, Loan Closing, Loss Mitigation, Loss Prevention, Microsoft Sharepoint, Mitigation, Outlook, Pipeline, Powerpoint, Problem Solver, Quality Assurance, Reviewing Financial Statements, Risk Assessment, Risk Management, Sharepoint, Trading, Word, Real Estate, Real Estate Analysis</p> </div> </div> </div> </div> | BANKING |
98,965,485 | RETAIL BANKING DIRECTOR Summary A highly creative professional with over 18 years of executive marketing and communication experience and a proven track record of successful projects from initial concept through completion. A high energy, results-oriented leader recognized for innovative tactics and demonstrated success at strategic/tactical planning, building large (over 200) highly effective teams focused on achieving production and financial goals, analytical and financial expertise. A talent for building and working with cohesive teams with strong problem solving skills, able to manage time-sensitvie projects with multi-million dollar budgets. Proven success in increasing customer awareness, changing brands and image within the Santa Fe community and achieving growth and budgetary goals. Strong ability in working with all levels of an organization from entry-level employees to board members and community leaders. Skills Strategic Planning Marketing and Communication Highly Creative Financial & Analytical Experience Facilities Management Experience Leading IT related Projects & Teams Experience Retail Banking Director Jan 2007 to Jan 2017 Company Name Provide leadership to all the NM & CO Branches and Private Banking within the Bank in the areas of loan & deposit growth; risk management; staff development and community involvement. Manage the training; facilities and real estate projects for the Company. Responsible for all the development, planning and execution of a deposit products & services strategy that supports the Bank's strategic plan in the delivery of all retail and commercial deposit product lines. Direct experience in annual budgeting and monthly financial reporting to the Bank's Board of Directors and Asset & Liability Committee. Participate in Executive Management; Asset & Liability Management; IT Steering and Compliance committees. Marketing & Communications Director Jan 1993 to Jan 2006 Company Name Managed the relationship with the outside advertising agency, marketing assistant, contribution's & sponsorship's budget, project management, customer relationship software, coordinating special events, developed & managed the call center and all the branches for the Bank. Developed advertising campaigns, direct mail programs, Bankwide employee incentive programs, collateral materials. Participated in Executive Management and planning sessions on marketplace strategy and on pricing, product and investment strategies. Responsible for new product development and implementation. Responsible for implementation and management of Bankwide projects. Responsible for maintaining the Bank's corporate image, including signage, marketplace perceptions, market assessments to test the image. Responsible for the development of special events to attract and retain Bank customers. Advanced computer skills. Operations Manager Jan 1986 to Jan 1993 Company Name Project Management for multiple technology related and product development projects. Ensured compliance with all laws and policies and procedures were followed by Bank staff in accordance with the regulatory environment. Responded to all audit comments and followed up on training and staff adherence. Managed training, merchant services and audits responses and follow-up for the branches. Wrote the teller & branch operations manuals in accordance with accepted policies & procedures. Kept policies and procedures updated and communicated to all branch personnel. Developed and managed the monthly reports of ATM profitability. Education and Training Graduate 2016 Leadership New Mexico MBA , technology The College of Santa Fe Western States School of Banking at University of New Mexico technology B.S.B.A , Business Administration management Northern Arizona University Business Administration management Interests Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years
*Partners in Education board member 2004-2006
*Junior Varsity tennis coach at St. Michael's High School Skills Adobe Acrobat, advertising, agency, ATM, Banking, budgeting, budget, call center, delivery, direct mail, special events, Executive Management, Facilities Management, Financial, financial reporting, image, investment strategies, leadership, marketing, market, Marketing and Communication, materials, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, new product development, personnel, policies, pricing, product development, Project Management, real estate, retail, risk management, staff development, strategy, strategic, Strategic Planning Additional Information AWARDS & COMMUNITY INVOLVEMENT
*Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years
*Partners in Education board member 2004-2006
*Junior Varsity tennis coach at St. Michael's High School
*Best Bank in Santa Fe Award - five years in a row
*Winner Business Excellence Award in the Large Business Category of the Santa Fe Chamber of Commerce and US West
*Winner Best Employer of the Year of the Large Business Category
Jennifer Lind | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME996145177" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_996145177_1_660050900" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="996145177FNAM1"> </span> <span> </span> <span class="field" id="996145177LNAM1"> RETAIL BANKING DIRECTOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM996145181" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM996145181"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_996145181_1_660050908" style="padding-top:0px;"> <div class="field singlecolumn" id="996145181FRFM1"> A highly creative professional with over 18 years of executive marketing and communication experience and a proven track record of successful projects from initial concept through completion. A high energy, results-oriented leader recognized for innovative tactics and demonstrated success at strategic/tactical planning, building large (over 200) highly effective teams focused on achieving production and financial goals, analytical and financial expertise. A talent for building and working with cohesive teams with strong problem solving skills, able to manage time-sensitvie projects with multi-million dollar budgets. Proven success in increasing customer awareness, changing brands and image within the Santa Fe community and achieving growth and budgetary goals. Strong ability in working with all levels of an organization from entry-level employees to board members and community leaders.</div> </div> </div> <div class="section" id="SECTION_HILT996145183" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT996145183"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_996145183_1_660050910" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="996145183SKC11"> <ul> <li> Strategic Planning</li> <li> Marketing and Communication</li> <li> Highly Creative</li> </ul> </td> <td class="field twocol_2" id="996145183SKC21"> <ul> <li> Financial & Analytical Experience</li> <li> Facilities Management Experience</li> </ul> <ul> <li> Leading IT related Projects & Teams</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR996145179" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR996145179"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_996145179_1_660050902" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="996145179JTIT1"> Retail Banking Director</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="996145179JSTD1"> Jan 2007</span> <span> to </span> <span class="jobdates" format="%b %Y" id="996145179EDDT1"> Jan 2017</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="996145179COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="996145179JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="996145179JSTA1" itemprop="addressRegion"> </span> </span> <span class="jobline" id="996145179JDES1" itemprop="description"> <ul> <li> Provide leadership to all the NM & CO Branches and Private Banking within the Bank in the areas of loan & deposit growth; risk management; staff development and community involvement.</li> <li> Manage the training; facilities and real estate projects for the Company.</li> <li> Responsible for all the development, planning and execution of a deposit products & services strategy that supports the Bank's strategic plan in the delivery of all retail and commercial deposit product lines.</li> <li> Direct experience in annual budgeting and monthly financial reporting to the Bank's Board of Directors and Asset & Liability Committee.</li> <li> Participate in Executive Management; Asset & Liability Management; IT Steering and Compliance committees.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_996145179_2_660050903" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="996145179JTIT2"> Marketing & Communications Director</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="996145179JSTD2"> Jan 1993</span> <span> to </span> <span class="jobdates" format="%b %Y" id="996145179EDDT2"> Jan 2006</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="996145179COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="996145179JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="996145179JSTA2" itemprop="addressRegion"> </span> </span> <span class="jobline" id="996145179JDES2" itemprop="description"> <ul> <li> Managed the relationship with the outside advertising agency, marketing assistant, contribution's & sponsorship's budget, project management, customer relationship software, coordinating special events, developed & managed the call center and all the branches for the Bank.</li> <li> Developed advertising campaigns, direct mail programs, Bankwide employee incentive programs, collateral materials.</li> <li> Participated in Executive Management and planning sessions on marketplace strategy and on pricing, product and investment strategies.</li> <li> Responsible for new product development and implementation.</li> <li> Responsible for implementation and management of Bankwide projects.</li> <li> Responsible for maintaining the Bank's corporate image, including signage, marketplace perceptions, market assessments to test the image.</li> <li> Responsible for the development of special events to attract and retain Bank customers.</li> <li> Advanced computer skills.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_996145179_3_660050904" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="996145179JTIT3"> Operations Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="996145179JSTD3"> Jan 1986</span> <span> to </span> <span class="jobdates" format="%b %Y" id="996145179EDDT3"> Jan 1993</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="996145179COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="996145179JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="996145179JSTA3" itemprop="addressRegion"> </span> </span> <span class="jobline" id="996145179JDES3" itemprop="description"> <ul> <li> Project Management for multiple technology related and product development projects.</li> <li> Ensured compliance with all laws and policies and procedures were followed by Bank staff in accordance with the regulatory environment.</li> <li> Responded to all audit comments and followed up on training and staff adherence.</li> <li> Managed training, merchant services and audits responses and follow-up for the branches.</li> <li> Wrote the teller & branch operations manuals in accordance with accepted policies & procedures.</li> <li> Kept policies and procedures updated and communicated to all branch personnel.</li> <li> Developed and managed the monthly reports of ATM profitability.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC996145180" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC996145180"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_996145180_1_660050905" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="996145180DGRE1" itemprop="name"> Graduate</span> <span class="programline" id="996145180STUY1"> </span> <span class="datesWrapper"> <span class="jobdates" id="996145180GRYR1"> 2016</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="996145180SCHO1" itemprop="name"> Leadership New Mexico</span> <span class="joblocation jobcity" id="996145180SCIT1"> </span> <span class="joblocation jobstate" id="996145180SSTA1"> </span> <span class="joblocation jobstate" id="996145180SCNT1"> </span> </span> <span class="field" id="996145180FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_996145180_2_660050906" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="996145180DGRE2" itemprop="name"> MBA</span> <span> , </span> <span class="programline" id="996145180STUY2"> technology</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="996145180SCHO2" itemprop="name"> The College of Santa Fe Western States School of Banking at University of New Mexico</span> <span class="joblocation jobcity" id="996145180SCIT2"> </span> <span class="joblocation jobstate" id="996145180SSTA2"> </span> <span class="joblocation jobstate" id="996145180SCNT2"> </span> </span> <span class="field" id="996145180FRFM2"> technology</span> </div> </div> <div class="paragraph" id="PARAGRAPH_996145180_3_660050907" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="996145180DGRE3" itemprop="name"> B.S.B.A</span> <span> , </span> <span class="programline" id="996145180STUY3"> Business Administration management</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="996145180SCHO3" itemprop="name"> Northern Arizona University</span> <span class="joblocation jobcity" id="996145180SCIT3"> </span> <span class="joblocation jobstate" id="996145180SSTA3"> </span> <span class="joblocation jobstate" id="996145180SCNT3"> </span> </span> <span class="field" id="996145180FRFM3"> Business Administration management</span> </div> </div> </div> <div class="section" id="SECTION_INTR996145182" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_INTR996145182"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_996145182_1_660050909" style="padding-top:0px;"> <div class="field singlecolumn" id="996145182FRFM1"> Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years
*Partners in Education board member 2004-2006
*Junior Varsity tennis coach at St. Michael's High School</div> </div> </div> <div class="section" id="SECTION_AFIL996145186" style="padding-top:0px;"> </div> <div class="section" id="SECTION_SKLL996145184" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL996145184"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_996145184_1_660050911" style="padding-top:0px;"> <div class="field singlecolumn" id="996145184FRFM1"> Adobe Acrobat, advertising, agency, ATM, Banking, budgeting, budget, call center, delivery, direct mail, special events, Executive Management, Facilities Management, Financial, financial reporting, image, investment strategies, leadership, marketing, market, Marketing and Communication, materials, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, new product development, personnel, policies, pricing, product development, Project Management, real estate, retail, risk management, staff development, strategy, strategic, Strategic Planning</div> </div> </div> <div class="section" id="SECTION_ADDI996145185" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ADDI996145185"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_996145185_1_660050912" style="padding-top:0px;"> <div class="field singlecolumn" id="996145185FRFM1"> <ul> <li> AWARDS & COMMUNITY INVOLVEMENT
*Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years
*Partners in Education board member 2004-2006
*Junior Varsity tennis coach at St. Michael's High School
*Best Bank in Santa Fe Award - five years in a row
*Winner Business Excellence Award in the Large Business Category of the Santa Fe Chamber of Commerce and US West
*Winner Best Employer of the Year of the Large Business Category
Jennifer Lind</li> </ul> </div> </div> </div> </div> | BANKING |
38,897,568 | MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST Summary Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision.
Ability to think analytically and creatively in response to problem
Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation.
Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood. Highlights SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication.
Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills. Experience Mortgage Banking Document Mortgage Banking Doc Ops Specialist March 2009 to Current Company Name - City , State Update procedures as needed and support all team lead functions and reporting. Monitor documents daily for mortgage banking customers. Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills. Create and maintain productivity reports for tracking databases. Test new reporting and tracking systems. Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results. Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system. Provide training to peers on new functions and processes. Workforce Management Analyst July 2007 to August 2008 Company Name - City , State Responsible for entering and reporting Customer Care Professional schedule and exception activity. Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives. Analyzed test results on calls and forecasting for scheduling purposes. Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources. Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports. Assist management in monitoring adherence, staffing activity and updating the system as needed. Provided training to peers on new functions and processes. Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff. Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts. Managed call outs, paid time off and overtime to hit labor budgets. Officer Manager December 2006 to March 2009 Company Name - City , State Certified trainer on income tax preparation through H&R Block. Advised employees of updated annual changes received from the IRS. Answered customer calls. Worked directly with lenders concerning income tax return checks and fees. Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed. Containment Quality Inspector January 1999 to April 2007 Company Name - City , State Separated non-conforming parts to ensure the guidelines for quality guidelines are met. In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports. Produced forward automotive lighting and training to peers on new operation functions. Education Bachelors of Business Administration : Computer Information Systems Northeast Louisiana University Computer Information Systems Master of Business Administration : Human Resource Management University of Phoenix - City , State Human Resource Management Associate of Applied Science : Process Technology Louisiana Delta Community College - City , State Process Technology Skills Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME673653443" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_673653443_1_437881967" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="673653443FNAM1"> </span> <span> </span> <span class="field" id="673653443LNAM1"> MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM673653447" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM673653447"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673653447_1_437881976" style="padding-top:0px;"> <div class="field singlecolumn" id="673653447FRFM1"> Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision.
Ability to think analytically and creatively in response to problem
Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation.
Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood.</div> </div> </div> <div class="section" id="SECTION_HILT673653450" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT673653450"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673653450_1_437881979" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="673653450SKC11"> SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication.
Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills.</td> <td class="field twocol_2 charspace" id="673653450SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR673653445" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR673653445"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673653445_1_437881969" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673653445JTIT1"> Mortgage Banking Document Mortgage Banking Doc Ops Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="673653445JSTD1"> March 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="673653445EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673653445COMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="673653445JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="673653445JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="673653445JDES1" itemprop="description"> <ul> <li> Update procedures as needed and support all team lead functions and reporting.</li> <li> Monitor documents daily for mortgage banking customers.</li> <li> Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills.</li> <li> Create and maintain productivity reports for tracking databases.</li> <li> Test new reporting and tracking systems.</li> <li> Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results.</li> <li> Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system.</li> <li> Provide training to peers on new functions and processes.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673653445_2_437881971" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673653445JTIT2"> Workforce Management Analyst</span> <br/> <span> <span class="jobdates" format="%B %Y" id="673653445JSTD2"> July 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="673653445EDDT2"> August 2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673653445COMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="673653445JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="673653445JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="673653445JDES2" itemprop="description"> <ul> <li> Responsible for entering and reporting Customer Care Professional schedule and exception activity.</li> <li> Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives.</li> <li> Analyzed test results on calls and forecasting for scheduling purposes.</li> <li> Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources.</li> <li> Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports.</li> <li> Assist management in monitoring adherence, staffing activity and updating the system as needed.</li> <li> Provided training to peers on new functions and processes.</li> <li> Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff.</li> <li> Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts.</li> <li> Managed call outs, paid time off and overtime to hit labor budgets.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673653445_3_437881970" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673653445JTIT3"> Officer Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="673653445JSTD3"> December 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="673653445EDDT3"> March 2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673653445COMP3" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="673653445JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="673653445JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="673653445JDES3" itemprop="description"> <ul> <li> Certified trainer on income tax preparation through H&R Block.</li> <li> Advised employees of updated annual changes received from the IRS.</li> <li> Answered customer calls.</li> <li> Worked directly with lenders concerning income tax return checks and fees.</li> <li> Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673653445_4_437881972" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673653445JTIT4"> Containment Quality Inspector</span> <br/> <span> <span class="jobdates" format="%B %Y" id="673653445JSTD4"> January 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="673653445EDDT4"> April 2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673653445COMP4" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="673653445JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="673653445JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="673653445JDES4" itemprop="description"> <ul> <li> Separated non-conforming parts to ensure the guidelines for quality guidelines are met.</li> <li> In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports.</li> <li> Produced forward automotive lighting and training to peers on new operation functions.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC673653446" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC673653446"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673653446_1_437881973" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="673653446DGRE1" itemprop="name"> Bachelors of Business Administration</span> <span> : </span> <span class="programline" dependency="STUY" id="673653446STUY1"> Computer Information Systems</span> <span class="jobdates" id="673653446GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="673653446SCHO1" itemprop="name"> Northeast Louisiana University</span> <span class="joblocation jobcity" id="673653446SCIT1"> </span> <span class="joblocation jobstate" id="673653446SSTA1"> </span> <span class="joblocation jobstate" id="673653446SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="673653446FRFM1"> Computer Information Systems</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673653446_2_437881974" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="673653446DGRE2" itemprop="name"> Master of Business Administration</span> <span> : </span> <span class="programline" dependency="STUY" id="673653446STUY2"> Human Resource Management</span> <span class="jobdates" id="673653446GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="673653446SCHO2" itemprop="name"> University of Phoenix</span> <span> - </span> <span class="joblocation jobcity" id="673653446SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="673653446SSTA2"> State</span> <span class="joblocation jobstate" id="673653446SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="673653446FRFM2"> Human Resource Management</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673653446_3_437881975" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="673653446DGRE3" itemprop="name"> Associate of Applied Science</span> <span> : </span> <span class="programline" dependency="STUY" id="673653446STUY3"> Process Technology</span> <span class="jobdates" id="673653446GRYR3"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="673653446SCHO3" itemprop="name"> Louisiana Delta Community College</span> <span> - </span> <span class="joblocation jobcity" id="673653446SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="673653446SSTA3"> State</span> <span class="joblocation jobstate" id="673653446SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="673653446FRFM3"> Process Technology</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL673653451" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL673653451"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673653451_1_437881980" style="padding-top:0px;"> <div class="field singlecolumn" id="673653451FRFM1"> Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication</div> </div> </div> </div> | BANKING |
12,021,752 | SENIOR INVESTMENT BANKING SALES ANALYST Summary To obtain a sales position utilizing my sales, leadership, consultative, and strategic thinking strengths. Experience Senior Investment Banking Sales Analyst May 2013 to Current Company Name － City , State 2014 Quota Attainment - 195% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $70 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Banking Sales Analyst February 2012 to May 2013 Company Name － City , State 2012 Quota Attainment - 167% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $40 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Sales Analyst January 2011 to February 2012 Company Name － City , State 2011 Quota Attainment - 240% Responsible for building, maintaining, and sales related to a $10 Million Managed REIT Hedge Fund Conduct quarterly credit analysis and reviews for company and investors to build successful long term partnerships Created detailed reporting and compliance reporting including financial statements and fund performance Implemented Global Investment Sales and Performance Standards across the firm. Registered Investment Representative March 2009 to January 2011 Company Name － City , State 2010 Quota Attainment - 180% Responsible for assisting in sales and research for multiple hedge funds Created weekly portfolio attribution reports based on asset type and REIT operating sector to assist with securing new clients Enforced compliance of internal code of ethics Supported portfolio manager's investment thesis by analyzing and concluding that REIT preferred shares outperformed common shares directly after equity offerings in the beginning of the second quarter 2009 Surveyed over 330 properties and projected revenues for future performance. Outside Sales Representative June 2008 to April 2009 Company Name － City , State Responsible for booking over $100K in revenue. Full-service tour operator specializing in trips to Mexico as well as College Football game day trips. Arranged travel for over 100 clients and successfully negotiated multiple sales and marketing contracts. Door Knocked and walked up to people to drive sales. Financial Analyst December 2008 to January 2009 Company Name － City , State Created $3.4 million Real Estate Development proposal for a multi-family residential community in San Antonio. Created an asset-level pro-forma and financial model to achieve target IRR's of 18% or better. Competed and defended proposal in the National NAHB Competition in Las Vegas. Education Bachelor of Science : Finance , December 2009 Arizona State University, W.P. Carey School of Business － City , State GPA: Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Finance Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Interests Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient Skills acquisitions, closing, contracts, credit analysis, clients, due diligence, equity, financing, financial, financial statements, funds, government, Investment Banking, marketing, mergers, Outside sales, proposal, Real Estate, reporting, research, Sales, San, strategic, type Additional Information Delta Sigma PI: Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME536580325" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_536580325_1_350334876" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="536580325FNAM1"> </span> <span> </span> <span class="field" id="536580325LNAM1"> SENIOR INVESTMENT BANKING SALES ANALYST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM536580327" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM536580327"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536580327_1_350334887" style="
padding-top:0px;
"> <div class="field singlecolumn" id="536580327FRFM1"> To obtain a sales position utilizing my sales, leadership, consultative, and strategic thinking strengths.</div> </div> </div> <div class="section" id="SECTION_EXPR536580330" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR536580330"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536580330_1_350334878" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="536580330JTIT1"> Senior Investment Banking Sales Analyst</span> <br/> <span> <span class="jobdates" format="%B %Y" id="536580330JSTD1"> May 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="536580330EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="536580330COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="536580330JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="536580330JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="536580330JDES1" itemprop="description"> <ul> <li> 2014 Quota Attainment - 195% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $70 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_536580330_2_350334880" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="536580330JTIT2"> Investment Banking Sales Analyst</span> <br/> <span> <span class="jobdates" format="%B %Y" id="536580330JSTD2"> February 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="536580330EDDT2"> May 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="536580330COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="536580330JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="536580330JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="536580330JDES2" itemprop="description"> <ul> <li> 2012 Quota Attainment - 167% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $40 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_536580330_3_350334882" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="536580330JTIT3"> Investment Sales Analyst</span> <br/> <span> <span class="jobdates" format="%B %Y" id="536580330JSTD3"> January 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="536580330EDDT3"> February 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="536580330COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="536580330JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="536580330JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="536580330JDES3" itemprop="description"> <ul> <li> 2011 Quota Attainment - 240% Responsible for building, maintaining, and sales related to a $10 Million Managed REIT Hedge Fund Conduct quarterly credit analysis and reviews for company and investors to build successful long term partnerships Created detailed reporting and compliance reporting including financial statements and fund performance Implemented Global Investment Sales and Performance Standards across the firm.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_536580330_4_350334883" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="536580330JTIT4"> Registered Investment Representative</span> <br/> <span> <span class="jobdates" format="%B %Y" id="536580330JSTD4"> March 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="536580330EDDT4"> January 2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="536580330COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="536580330JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="536580330JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="536580330JDES4" itemprop="description"> <ul> <li> 2010 Quota Attainment - 180% Responsible for assisting in sales and research for multiple hedge funds Created weekly portfolio attribution reports based on asset type and REIT operating sector to assist with securing new clients Enforced compliance of internal code of ethics Supported portfolio manager's investment thesis by analyzing and concluding that REIT preferred shares outperformed common shares directly after equity offerings in the beginning of the second quarter 2009 Surveyed over 330 properties and projected revenues for future performance.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_536580330_5_350334884" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="536580330JTIT5"> Outside Sales Representative</span> <br/> <span> <span class="jobdates" format="%B %Y" id="536580330JSTD5"> June 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="536580330EDDT5"> April 2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="536580330COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="536580330JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="536580330JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="536580330JDES5" itemprop="description"> <ul> <li> Responsible for booking over $100K in revenue.</li> <li> Full-service tour operator specializing in trips to Mexico as well as College Football game day trips.</li> <li> Arranged travel for over 100 clients and successfully negotiated multiple sales and marketing contracts.</li> <li> Door Knocked and walked up to people to drive sales.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_536580330_6_350334885" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="536580330JTIT6"> Financial Analyst</span> <br/> <span> <span class="jobdates" format="%B %Y" id="536580330JSTD6"> December 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="536580330EDDT6"> January 2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="536580330COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="536580330JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="536580330JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="536580330JDES6" itemprop="description"> <ul> <li> Created $3.4 million Real Estate Development proposal for a multi-family residential community in San Antonio.</li> <li> Created an asset-level pro-forma and financial model to achieve target IRR's of 18% or better.</li> <li> Competed and defended proposal in the National NAHB Competition in Las Vegas.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC536580331" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC536580331"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536580331_1_350334886" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="536580331DGRE1" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="536580331STUY1"> Finance</span> <span> , </span> <span class="jobdates" id="536580331GRYR1"> December 2009</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="536580331SCHO1" itemprop="name"> Arizona State University, W.P. Carey School of Business</span> <span> － </span> <span class="joblocation jobcity" id="536580331SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="536580331SSTA1"> State</span> <span class="joblocation jobstate" id="536580331SCNT1"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="536580331GRPA1"> Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient</span> </span> <span class="paddedline"> <span class="field" id="536580331FRFM1"> Finance Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient</span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR536580339" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_INTR536580339"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536580339_1_350334888" style="
padding-top:0px;
"> <div class="field singlecolumn" id="536580339FRFM1"> Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient </div> </div> </div> <div class="section" id="SECTION_SKLL536580340" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL536580340"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536580340_1_350334889" style="
padding-top:0px;
"> <div class="field singlecolumn" id="536580340FRFM1"> acquisitions, closing, contracts, credit analysis, clients, due diligence, equity, financing, financial, financial statements, funds, government, Investment Banking, marketing, mergers, Outside sales, proposal, Real Estate, reporting, research, Sales, San, strategic, type</div> </div> </div> <div class="section" id="SECTION_ADDI536580341" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ADDI536580341"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536580341_1_350334891" style="
padding-top:0px;
"> <div class="field singlecolumn" id="536580341FRFM1"> <ul> <li> Delta Sigma PI: Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient </li> </ul> </div> </div> </div> </div> | BANKING |
19,149,865 | CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR Summary Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Management, Payroll, Staffing/Scheduling Strategic Management, Lotus Notes, Hogan, Lease Master, ALS, CPI, CACS, HIS, 10-key, Client relations specialist Conflict resolution techniques Team management Management of remote employees Focused on customer satisfaction Skilled multi-tasker Training and development Scheduling Accomplishments Developing Leaders - Management Training Program. Reduced staff turnover by 20 % in one year by implementing several well-received team and morale-building programs. Experience CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR October 2007 to Current Company Name － City , State Supervising a team of up to 7 - 10 collectors in a proactive and caring way to achieve the delinquency targets provided by upper management. Managed daily operations, dealt with customers and supported and worked with the management to motivate growth. Working with the CBDM team to understand and proactively supervise the daily and weekly performance data that is provided to me. Work closely with upper management to implement efficiency improvement ideas and process improvement initiatives. Assist the Auto Dialer Team in managing and measuring call handling within collections to ensure efficiency of call volume and maintenance if queues. Manage the incentive plan with my team and provide spot incentives as a motivational tool. Listen, document and disperse call recordings for Quality Assurance & training purposes. Monitored progress against strategic objectives Daily coaching of employees in customer service skills, assist them in using effective communication and listening skills to improve customer satisfaction. Conduct employee performance evaluations and be a means of support and encouragement for my team members on a quarterly basis. Guaranteed fulfillment of company policies and procedures. Worked with other managers, team leaders and directors utilizing different organizational development tools and systems to provide coaching on issues related to change management. Coordinated efforts with other departments to meet customers' expectations. Coordinated communications and briefings for new employees. Manage and oversee weekly time card issues, approve OT, check for tardiness, ensure proper HR procedures are being followed by employees. Interviewed, hired and trained new quality Account Resolution Specialists. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately, conflict resolution and r esolved customer questions, issues and complaints. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS MANAGER June 2006 to May 2007 Company Name － City , State Managed the creation, development and implementation of ticketing solutions for both existing and potential clients through a proprietary ticketing system. Successfully managed the activities of 32 team members in multiple locations. Interviewed, hired, trained and managed new quality ticket office personnel for new and existing clients. Responsible for implementation of anti-fraud security protocols on all ticket stock and Point of Sale terminals. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Supplied technical support to client ticketing locations. Worked with client accounting & marketing departments to custom tailor reports to their needs. Provided detailed monthly departmental reports and updates to senior management. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS SUPERVISOR November 2003 to June 2006 Company Name － City , State Manage the daily operations of two showrooms, two ticket offices and one call center. Oversee customer inquiries, conflict resolutions and analyzing department productivity & efficiency. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Interviewed, hired and trained new quality ticket office representatives. Reconcile ticket sales with cash deposits and prepares reports or financial settlements regarding ticket office activities and events. Provided detailed monthly departmental reports and updates to senior management. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. TICKETING OPERATIONS MANAGER February 2003 to November 2003 Company Name － City , State Successfully managed the activities of 15 team members in 12 station ticket office. Developed and maintained relationships with third party ticket brokers, generated off property ticket sales from major Las Vegas strip properties, managed ticket office personnel, supervised the setup of events proprietary ticketing system. Implemented & maintained anti-fraud security protocols on all ticket stock and Point of Sale locations. Review or perform balancing, depositing and reporting of daily ticket office receipts, as required. Establish and review operational policies and procedures for ticket office operations. Create and distribute ticket office sales reports. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality ticket office representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately and r esolved customer questions, issues and complaints. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS MANAGER June 2000 to February 2003 Company Name － City , State Manage and supervise Ticket Office Staff in conjunction with Ticket Office Supervisor. Developed and maintained relationships with entertainers and their management. Assist in the creation and management of the annual department budget. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Build and maintain events on the proprietary ticking system as assigned. Review or perform balancing, depositing and reporting of daily ticket office receipts, as required. Represent the department at weekly company management meetings and other meetings as. necessary, in the absence of the Director of Entertainment. Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances. Responsible for contract procurement and fulfillment for preforming entertainers in a timely matter and with utmost courtesy. TICKET OFFICE OPERATIONS MANAGER August 1998 to June 2000 Company Name － City , State Duties included managing and assisting the daily operations of the multi-station c ticket office for all incoming phone orders for ticket sales, customer inquiries, and complaints. Facilities creation in Pass2 ticketing system to accommodate upcoming. events in showroom, ballroom, and banquet space. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Assuring positive customer experience by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer. Education Bachelor of Science : Finance University of Nevada, Las Vegas － City , State , United States Skills 10-key, accounting, budget, BUSINESS ADMINISTRATION, c, call center, cash deposits, change management, coaching, com, CPI, client, clients, customer satisfaction, customer service, customer service skills, database, financial, hiring, Hogan, HR, listening, Lotus Notes, Director, Managing, marketing, meetings, Microsoft
Access, Microsoft Excel, Office, Microsoft Power Point, SharePoint, Microsoft Word, next, Organizational Development, Payroll, personnel, policies, process improvement, procurement, progress, protocols, Quality Assurance, recruiting, reporting, sales, sales reports, Scheduling, settlements, Staffing, strategic, Strategic Management, Supervisor, Supervising, supervision, technical support, phone, Transportation | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME763513952" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_763513952_1_494858260" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="763513952FNAM1"> </span> <span> </span> <span class="field" id="763513952LNAM1"> CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM763513956" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM763513956"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_763513956_1_494858278" style="padding-top:0px;"> <div class="field singlecolumn" id="763513956FRFM1"> <span> Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Dedicated to providing excellent customer service and making operational and procedural improvements.</span> <strong> </strong> <br/> <div class="telerik_paste_container" style="border-width: 0px; margin: 0px; padding: 0px; left: 263px; top: 23px; width: 1px; height: 1px; overflow: hidden; position: absolute;"> </div> </div> </div> </div> <div class="section" id="SECTION_HILT763513957" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT763513957"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_763513957_1_494858279" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="763513957SKC11"> <ul> <li> Microsoft Word, Microsoft Excel, Microsoft</li> <li> Access, Microsoft Power Point, Management, Payroll,</li> <li> Staffing/Scheduling </li> <li> Strategic Management, </li> <li> Lotus Notes, Hogan, Lease Master, ALS, CPI, CACS, HIS, 10-key,</li> </ul> <div> <br/> </div> </td> <td class="field twocol_2 charspace" id="763513957SKC21"> <ul> <li> Client relations specialist</li> <li> Conflict resolution techniques</li> <li> Team management</li> <li> Management of remote employees</li> <li> Focused on customer satisfaction</li> <li> Skilled multi-tasker</li> <li> Training and development</li> <li> Scheduling</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM763515280" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM763515280"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_763515280_1_494896715" style="padding-top:0px;"> <div class="field singlecolumn" id="763515280FRFM1"> <div> Developing Leaders - Management Training Program.</div> <div> </div> <div> <span> Reduced staff turnover by <font color="#000" style="color: #000000;"> 20</font> % in one year by implementing several well-received team and morale-building programs. </span> </div> </div> </div> </div> <div class="section" id="SECTION_EXPR763513954" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR763513954"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_763513954_1_494858262" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="763513954JTIT1"> CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR</span> <br/> <span> <span class="jobdates" format="%B %Y" id="763513954JSTD1"> October 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="763513954EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="763513954COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="763513954JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="763513954JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="763513954JDES1" itemprop="description"> <ul> <li> Supervising a team of up to 7 - 10 collectors in a proactive and caring way to achieve the delinquency targets provided by upper management.</li> <li> Managed daily operations, dealt with customers and supported and worked with the management to motivate growth.</li> <li> Working with the CBDM team to understand and proactively supervise the daily and weekly performance data that is provided to me.</li> <li> Work closely with upper management to implement efficiency improvement ideas and process improvement initiatives.</li> <li> Assist the Auto Dialer Team in managing and measuring call handling within collections to ensure efficiency of call volume and maintenance if queues.</li> <li> Manage the incentive plan with my team and provide spot incentives as a motivational tool.</li> <li> Listen, document and disperse call recordings for Quality Assurance & training purposes.</li> <li> Monitored progress against strategic objectives Daily coaching of employees in customer service skills, assist them in using effective communication and listening skills to improve customer satisfaction.</li> <li> Conduct employee performance evaluations and be a means of support and encouragement for my team members on a quarterly basis.</li> <li> Guaranteed fulfillment of company policies and procedures.</li> <li> Worked with other managers, team leaders and directors utilizing different organizational development tools and systems to provide coaching on issues related to change management.</li> <li> Coordinated efforts with other departments to meet customers' expectations.</li> <li> Coordinated communications and briefings for new employees.</li> <li> Manage and oversee weekly time card issues, approve OT, check for tardiness, ensure proper HR procedures are being followed by employees.</li> <li> <span> Interviewed, hired and trained new quality Account Resolution Specialists.</span> </li> <li> <span> </span> <span> Provided detailed monthly departmental reports and updates to senior management. </span> </li> <li> <span> <span> Addressed negative customer feedback immediately, conflict resolution and r<span> esolved customer questions, issues and complaints. </span> </span> </span> </li> <li> <span> <span> <span> Effectively communicated with team members to maintain clearly defined expectations. </span> </span> </span> </li> </ul> <div class="telerik_paste_container" style="border-width: 0px; margin: 0px; padding: 0px; left: 43px; top: 611px; width: 1px; height: 1px; overflow: hidden; position: absolute;"> <br/> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_763513954_2_494858263" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="763513954JTIT2"> OPERATIONS MANAGER</span> <br/> <span> <span class="jobdates" format="%B %Y" id="763513954JSTD2"> June 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="763513954EDDT2"> May 2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="763513954COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="763513954JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="763513954JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="763513954JDES2" itemprop="description"> <ul> <li> Managed the creation, development and implementation of ticketing solutions for both existing and potential clients through a proprietary ticketing system.</li> <li> <span> Successfully managed the activities of <font color="rgb(0,0,255)"> 32</font> team members in multiple locations. </span> </li> <li> <span> Interviewed, hired, trained and managed new quality </span> ticket office personnel for new and existing clients.</li> <li> Responsible for implementation of anti-fraud security protocols on all ticket stock and Point of Sale terminals.</li> <li> <span> Improved service quality and increased sales by developing a strong knowledge of company's products and services. </span> </li> <li> Supplied technical support to client ticketing locations.</li> <li> Worked with client accounting & marketing departments to custom tailor reports to their needs.</li> <li> <span> Provided detailed monthly departmental reports and updates to senior management. </span> </li> <li> <span> <span> Effectively communicated with team members to maintain clearly defined expectations. </span> </span> </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_763513954_3_494858265" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="763513954JTIT3"> OPERATIONS SUPERVISOR</span> <br/> <span> <span class="jobdates" format="%B %Y" id="763513954JSTD3"> November 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="763513954EDDT3"> June 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="763513954COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="763513954JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="763513954JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="763513954JDES3" itemprop="description"> <ul> <li> Manage the daily operations of two showrooms, two ticket offices and one call center.</li> <li> Oversee customer inquiries, conflict resolutions and analyzing department productivity & efficiency.</li> <li> <span> Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. </span> </li> <li> <span> <span> Interviewed, hired and trained new quality ticket office representatives. </span> </span> </li> <li> Reconcile ticket sales with cash deposits and prepares reports or financial settlements regarding ticket office activities and events.</li> <li> <span> Provided detailed monthly departmental reports and updates to senior management. </span> </li> <li> <span> <span> Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. </span> </span> </li> </ul> <div> <span> <span> </span> </span> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_763513954_4_494858268" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="763513954JTIT4"> TICKETING OPERATIONS MANAGER</span> <br/> <span> <span class="jobdates" format="%B %Y" id="763513954JSTD4"> February 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="763513954EDDT4"> November 2003</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="763513954COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="763513954JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="763513954JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="763513954JDES4" itemprop="description"> <ul> <li> <span> Successfully managed the activities of <font color="#000" style="color: rgb(0, 0, 0);"> 15</font> team members in 12 station ticket office.</span> </li> <li> Developed and maintained relationships with third party ticket brokers, generated off property ticket sales from major Las Vegas strip properties, managed ticket office personnel, supervised the setup of events proprietary ticketing system.</li> <li> Implemented & maintained anti-fraud security protocols on all ticket stock and Point of Sale locations.</li> <li> Review or perform balancing, depositing and reporting of daily ticket office receipts, as required.</li> <li> Establish and review operational policies and procedures for ticket office operations.</li> <li> Create and distribute ticket office sales reports.</li> <li> <span> Developed, implemented and monitored programs to maximize customer satisfaction. </span> </li> <li> <span> Interviewed, hired and trained new quality ticket office representatives. </span> </li> <li> <span> <span> Provided detailed monthly departmental reports and updates to senior management. </span> </span> </li> <li> <span> <span> Addressed negative customer feedback immediately and r<span> esolved customer questions, issues and complaints. </span> </span> </span> </li> <li> <span> <span> Effectively communicated with team members to maintain clearly defined expectations. </span> </span> </li> </ul> <div> <span> <span> <br/> </span> </span> </div> <div> <span> <br/> </span> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_763513954_5_494858274" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="763513954JTIT5"> OPERATIONS MANAGER</span> <br/> <span> <span class="jobdates" format="%B %Y" id="763513954JSTD5"> June 2000</span> <span> to </span> <span class="jobdates" format="%B %Y" id="763513954EDDT5"> February 2003</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="763513954COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="763513954JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="763513954JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="763513954JDES5" itemprop="description"> <div> <br/> </div> <div> Manage and supervise Ticket Office Staff in conjunction with Ticket Office Supervisor.</div> <ul> <li> Developed and maintained relationships with entertainers and their management.</li> <li> Assist in the creation and management of the annual department budget.</li> <li> Act as chief liaison for vendors, customer service inquiries and escalated customer issues.</li> <li> Build and maintain events on the proprietary ticking system as assigned.</li> <li> Review or perform balancing, depositing and reporting of daily ticket office receipts, as required.</li> <li> Represent the department at weekly company management meetings and other meetings as.</li> <li> necessary, in the absence of the Director of Entertainment.</li> <li> Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.</li> <li> Responsible for contract procurement and fulfillment for preforming entertainers in a timely matter and with utmost courtesy.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_763513954_6_494858276" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="763513954JTIT6"> TICKET OFFICE OPERATIONS MANAGER</span> <br/> <span> <span class="jobdates" format="%B %Y" id="763513954JSTD6"> August 1998</span> <span> to </span> <span class="jobdates" format="%B %Y" id="763513954EDDT6"> June 2000</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="763513954COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="763513954JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="763513954JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="763513954JDES6" itemprop="description"> <ul> <li> Duties included managing and assisting the daily operations of the multi-station c ticket office for all incoming phone orders for ticket sales, customer inquiries, and complaints.</li> <li> Facilities creation in Pass2 ticketing system to accommodate upcoming.</li> <li> events in showroom, ballroom, and banquet space.</li> <li> Act as chief liaison for vendors, customer service inquiries and escalated customer issues.</li> <li> Assuring positive customer experience by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC763513955" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC763513955"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_763513955_1_494858277" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="763513955DGRE1" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="763513955STUY1"> Finance</span> <span class="jobdates" id="763513955GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="763513955SCHO1" itemprop="name"> University of Nevada, Las Vegas</span> <span> － </span> <span class="joblocation jobcity" id="763513955SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="763513955SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="763513955SCNT1"> United States</span> </span> <span class="paddedline"> <span class="field" id="763513955FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL763513958" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL763513958"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_763513958_1_494858280" style="padding-top:0px;"> <div class="field singlecolumn" id="763513958FRFM1"> 10-key, accounting, budget, BUSINESS ADMINISTRATION, c, call center, cash deposits, change management, coaching, com, CPI, client, clients, customer satisfaction, customer service, customer service skills, database, financial, hiring, Hogan, HR, listening, Lotus Notes, Director, Managing, marketing, meetings, Microsoft
Access, Microsoft Excel, Office, Microsoft Power Point, SharePoint, Microsoft Word, next, Organizational Development, Payroll, personnel, policies, process improvement, procurement, progress, protocols, Quality Assurance, recruiting, reporting, sales, sales reports, Scheduling, settlements, Staffing, strategic, Strategic Management, Supervisor, Supervising, supervision, technical support, phone, Transportation</div> </div> </div> </div> | BANKING |
29,839,396 | INVESTMENT BANKING SUMMER ANALYST Skills Java, C+, Python, App development Experience INVESTMENT BANKING SUMMER ANALYST May 2013 to August 2013 Company Name － City , State Advised on $1.2B sell-side M&A deal, completed buy-side M&A screen, and contributed to 11 total project teams
Drove financial analysis for sell-side M&A deal, built the levered model projecting operations, financing and returns
Completed 3 subsequent model iterations and built sensitivities; coded Excel macros to improve client experience
Communicated with clients, partner banks, Goldman leadership to create investor materials and facilitate deal processes
Performed M&A screen for $20B client, designed 7 quantitative screen criteria and ranked 30 potential targets
Built accretion-dilution mini-combo model with flexible architecture facilitating numerous targets and premium scenarios
Read equity research and 10-Ks to create profiles, perform sum-of-the-parts valuation, and write growth commentary. FINANCE RESEARCH ASSISTANT May 2012 to May 2013 Company Name － City , State Analyzed SEC filings to assess target company valuations of strategic buyers compared to those of financial buyers
Reviewed over 300 takeover auction background, identifying data points to calculate takeover premiums paid
Systemically organized information using Excel to facilitate data analysis and further research
Reviewed final paper for previous, relevant topic, and provided content and conceptual improvements. SALES CLERK May 2011 to August 2011 Company Name － City , State Advised customers and completed sales
Increased sales earnings by 20% in the Junior's Department for the period of June to August
Named "Employee of the Month" by recommendation of customers for friendly and helpful service (July). Company Name Summary of company industry if not well known; this provides context for job (good starting place is your company's mission statement). Responsibilities. Action; impact. Action; impact. Action; impact. COMPANY CITY, STATE
POSITION MONTH, YEAR - MONTH, YEAR
Responsibilities. Action; impact. Action; impact. COMPANY CITY, STATE
POSITION MONTH, YEAR - MONTH, YEAR
Responsibilities. Action; impact. Action; impact. Education and Training Bachelor of Degree MONTH UNDERGRADUATE SCHOOL － State 4.0 Bachelor of Science : Aeronautical Engineer MAY , 2015 UNITED STATES AIR FORCE ACADEMY COLORADO － City , State Aeronautical Engineer MAY 73/4.0 3.67/4.0 Introduction to Finance Theory, Probability & Statistics, Multivariable Calculus,
Thermodynamics I & II
Roslyn Schulte Memorial Scholarship: awarded to rising college junior that demonstrated leadership and social
responsibility
London School of Economics Study Abroad Program ( : Spring 2014 COLORADO ACADEMY DENVER 4/4.0 3.8/4.0 SAT: 2350/2400
Class of 2011 President, National Society of Collegiate Scholars, Varsity Volleyball Captain Personal Information Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement).
Responsibilities.
Action; impact.
Action; impact.
ASSOCIATION CITY, STATE
POSITION MONTH, YEAR - MONTH, YEAR
Responsibilities.
Action; impact. Interests CADET FOR A DAY, INC. COLORADO SPRINGS, CO
FOUNDER/PRESIDENT NOV 2011 - PRESENT
Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United
States Air Force Academy for a "cadet for a day" experience; exposes students to engineering and school opportunities
Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget
Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences Languages Language (fluent) Language (conversational) Skills C+, Calculus, content, client, clients, data analysis, Economics, equity, Finance, financing, financial, financial analysis, French, Java, leadership, macros, materials, Excel, pick, processes, Python, Read, research, sales, SAT, Spanish, Statistics, strategic, Technical Training, unique, valuation Additional Information LEADERSHIP & ACTIVITIES
ORGANIZATION CITY, STATE
POSITION MONTH, YEAR - MONTH, YEAR
Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement).
Responsibilities.
Action; impact.
Action; impact.
ASSOCIATION CITY, STATE
POSITION MONTH, YEAR - MONTH, YEAR
Responsibilities.
Action; impact. Achievements: Any recognition, awards, honors
Interests: Include any interests you have LEADERSHIP & ACTIVITIES
CADET FOR A DAY, INC. COLORADO SPRINGS, CO
FOUNDER/PRESIDENT NOV 2011 - PRESENT
Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United
States Air Force Academy for a "cadet for a day" experience; exposes students to engineering and school opportunities
Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget
Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences Interests: Volleyball, CrossFit, World Cup | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME942632494" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_942632494_1_620623717" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="942632494FNAM1"> </span> <span> </span> <span class="field" id="942632494LNAM1"> INVESTMENT BANKING SUMMER ANALYST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM942632504" style="padding-top:0px;"> </div> <div class="section" id="SECTION_HILT942632501" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT942632501"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_942632501_1_620623729" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="942632501SKC11"> Java, C+, Python, App development</td> <td class="field twocol_2 charspace" id="942632501SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR942632496" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR942632496"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_942632496_1_620623720" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="942632496JTIT1"> INVESTMENT BANKING SUMMER ANALYST</span> <br/> <span> <span class="jobdates" format="%B %Y" id="942632496JSTD1"> May 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="942632496EDDT1"> August 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="942632496COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="942632496JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="942632496JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="942632496JDES1" itemprop="description"> <ul> <li> Advised on $1.2B sell-side M&A deal, completed buy-side M&A screen, and contributed to 11 total project teams
Drove financial analysis for sell-side M&A deal, built the levered model projecting operations, financing and returns
Completed 3 subsequent model iterations and built sensitivities; coded Excel macros to improve client experience
Communicated with clients, partner banks, Goldman leadership to create investor materials and facilitate deal processes
Performed M&A screen for $20B client, designed 7 quantitative screen criteria and ranked 30 potential targets
Built accretion-dilution mini-combo model with flexible architecture facilitating numerous targets and premium scenarios
Read equity research and 10-Ks to create profiles, perform sum-of-the-parts valuation, and write growth commentary.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_942632496_2_620623721" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="942632496JTIT2"> FINANCE RESEARCH ASSISTANT</span> <br/> <span> <span class="jobdates" format="%B %Y" id="942632496JSTD2"> May 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="942632496EDDT2"> May 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="942632496COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="942632496JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="942632496JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="942632496JDES2" itemprop="description"> <ul> <li> Analyzed SEC filings to assess target company valuations of strategic buyers compared to those of financial buyers
Reviewed over 300 takeover auction background, identifying data points to calculate takeover premiums paid
Systemically organized information using Excel to facilitate data analysis and further research
Reviewed final paper for previous, relevant topic, and provided content and conceptual improvements.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_942632496_3_620623722" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="942632496JTIT3"> SALES CLERK</span> <br/> <span> <span class="jobdates" format="%B %Y" id="942632496JSTD3"> May 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="942632496EDDT3"> August 2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="942632496COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="942632496JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="942632496JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="942632496JDES3" itemprop="description"> <ul> <li> Advised customers and completed sales
Increased sales earnings by 20% in the Junior's Department for the period of June to August
Named "Employee of the Month" by recommendation of customers for friendly and helpful service (July).</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_942632496_4_620623719" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="942632496COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="942632496JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="942632496JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="942632496JDES4" itemprop="description"> <ul> <li> Summary of company industry if not well known; this provides context for job (good starting place is your company's mission statement).</li> <li> Responsibilities.</li> <li> Action; impact.</li> <li> Action; impact.</li> <li> Action; impact.</li> <li> COMPANY CITY, STATE
POSITION MONTH, YEAR - MONTH, YEAR
Responsibilities.</li> <li> Action; impact.</li> <li> Action; impact.</li> <li> COMPANY CITY, STATE
POSITION MONTH, YEAR - MONTH, YEAR
Responsibilities.</li> <li> Action; impact.</li> <li> Action; impact.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC942632497" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC942632497"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_942632497_1_620623723" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="942632497DGRE1" itemprop="name"> Bachelor of Degree MONTH</span> <span class="programline" dependency="STUY" id="942632497STUY1"> </span> <span class="jobdates" id="942632497GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="942632497SCHO1" itemprop="name"> UNDERGRADUATE SCHOOL</span> <span> － </span> <span class="joblocation jobcity" id="942632497SCIT1"> </span> <span class="joblocation jobstate" id="942632497SSTA1"> State</span> <span class="joblocation jobstate" id="942632497SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="942632497FRFM1"> 4.0</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_942632497_2_620623724" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="942632497DGRE2" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="942632497STUY2"> Aeronautical Engineer MAY</span> <span> , </span> <span class="jobdates" id="942632497GRYR2"> 2015</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="942632497SCHO2" itemprop="name"> UNITED STATES AIR FORCE ACADEMY COLORADO</span> <span> － </span> <span class="joblocation jobcity" id="942632497SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="942632497SSTA2"> State</span> <span class="joblocation jobstate" id="942632497SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="942632497FRFM2"> Aeronautical Engineer MAY 73/4.0 3.67/4.0</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_942632497_3_620623725" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="942632497DGRE3" itemprop="name"> Introduction to Finance Theory, Probability & Statistics, Multivariable Calculus,
Thermodynamics I & II
Roslyn Schulte Memorial Scholarship: awarded to rising college junior that demonstrated leadership and social
responsibility
London School of Economics Study Abroad Program (</span> <span> : </span> <span class="programline" dependency="STUY" id="942632497STUY3"> </span> <span class="jobdates" id="942632497GRYR3"> Spring 2014</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="942632497SCHO3" itemprop="name"> COLORADO ACADEMY DENVER</span> <spanclass="joblocation id="942632497SCIT3" jobcity"=""> </spanclass="joblocation> </span> <span class="joblocation jobstate" id="942632497SSTA3"> </span> <span class="joblocation jobstate" id="942632497SCNT3"> </span> <span class="paddedline"> <span class="field" id="942632497FRFM3"> 4/4.0 3.8/4.0 SAT: 2350/2400
Class of 2011 President, National Society of Collegiate Scholars, Varsity Volleyball Captain</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL942632505" style="padding-top:0px;"> </div> <div class="section" id="SECTION_PRIN942632498" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_PRIN942632498"> Personal Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_942632498_1_620623726" style="padding-top:0px;"> <div class="field singlecolumn" id="942632498FRFM1"> Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement).
Responsibilities.
Action; impact.
Action; impact.
ASSOCIATION CITY, STATE
POSITION MONTH, YEAR - MONTH, YEAR
Responsibilities.
Action; impact.</div> </div> </div> <div class="section" id="SECTION_INTR942632499" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_INTR942632499"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_942632499_1_620623727" style="padding-top:0px;"> <div class="field singlecolumn" id="942632499FRFM1"> CADET FOR A DAY, INC. COLORADO SPRINGS, CO
FOUNDER/PRESIDENT NOV 2011 - PRESENT
Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United
States Air Force Academy for a "cadet for a day" experience; exposes students to engineering and school opportunities
Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget
Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences</div> </div> </div> <div class="section" id="SECTION_LANG942632500" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_LANG942632500"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_942632500_1_620623728" style="padding-top:0px;"> <div class="field singlecolumn" id="942632500FRFM1"> Language (fluent) Language (conversational)</div> </div> </div> <div class="section" id="SECTION_SKLL942632502" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL942632502"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_942632502_1_620623730" style="padding-top:0px;"> <div class="field singlecolumn" id="942632502FRFM1"> C+, Calculus, content, client, clients, data analysis, Economics, equity, Finance, financing, financial, financial analysis, French, Java, leadership, macros, materials, Excel, pick, processes, Python, Read, research, sales, SAT, Spanish, Statistics, strategic, Technical Training, unique, valuation</div> </div> </div> <div class="section" id="SECTION_ADDI942632503" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ADDI942632503"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_942632503_1_620623731" style="padding-top:0px;"> <div class="field singlecolumn" id="942632503FRFM1"> <ul> <li> LEADERSHIP & ACTIVITIES
ORGANIZATION CITY, STATE
POSITION MONTH, YEAR - MONTH, YEAR
Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement).
Responsibilities.
Action; impact.
Action; impact.
ASSOCIATION CITY, STATE
POSITION MONTH, YEAR - MONTH, YEAR
Responsibilities.
Action; impact.</li> <li> Achievements: Any recognition, awards, honors
Interests: Include any interests you have</li> <li> LEADERSHIP & ACTIVITIES
CADET FOR A DAY, INC. COLORADO SPRINGS, CO
FOUNDER/PRESIDENT NOV 2011 - PRESENT
Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United
States Air Force Academy for a "cadet for a day" experience; exposes students to engineering and school opportunities
Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget
Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences</li> <li> Interests: Volleyball, CrossFit, World Cup</li> </ul> </div> </div> </div> </div> | BANKING |
15,856,762 | SVP, BUSINESS BANKING Executive Profile Executive Banker with experience in all facets of banking: growth
strategy (retail and commercial); operations; business development; and sales
and marketing, all with an entrepreneurial spirit. A macro-level thinker with a
proven track record for structuring and negotiating sound, credit-worthy
business and building strong teams, able to meet company-wide financial goals. Professional Experience July 2015 to Current Company Name City , State SVP, Business Banking AUB was founded in 2006 by a diverse group of Los Angeles-based entrepreneurs whose vision included serving the banking needs of small- and medium-sized businesses in metropolitan Los Angeles and its surrounds. Directly responsible for the Bank's Business Banking Group a $55 million production P/L budget - CRE; C&I; Asset Based Lending and SBA. Manage the Bank's Private Banking (high-net-worth) clientele portfolio totaling some $75 million. Supervise the credit administration process at the BBG level. Quickly assess a financial package that is highly complex and contains numerous sources of cash flow. Responsible for the strategic sales plan, marketing, and hiring of staff. Oversee training and monitor team performance to instill and maintain the integrity of the business development process. Present monthly sales and forecast, reporting directly to the board of directors. Manager FIVE commercial (CRE, C&I & SBA) branches with a staff of six business development officers. Advance the Bank's image as its community representative and foster an environment of accountability, excellence, collaboration, and fiscal responsibility. January 2012 to July 2015 Company Name City , State SVP, Administration/Operating/Finance Pan American Bank opened its doors in 1964 with the mission of serving the under-served and under-banked consumers and small businesses. The bank is a CDFI, MDI, Minority Owned as well as SBA certified. Successfully merged and negotiated the Bank's merger with Finance & Thrift via a reverse stock split acquisition. Successfully raised $6.4 million in CRA via equity capital (SPA) stock purchase agreement - July 2014. Led the Bank's cost restructuring by decreasing headcount by 29%, selling two of the three branches, and netting $1.1 million in capital proceeds, saving the bank $637 thousand annually. Led the Bank's business development and SBA certification program, affording a $9.2 million loan growth. Responsible for the Bank's community outreach programs, and all of its marketing and sales strategy. Cut vendor costs by $97 thousand in first sixty days of employment by eliminating/negotiating contracts. Developed key community 501c3 partnerships, affording $1.1 million loan growth. Managed the Bank's community reinvestment objectives through technical assistance and understanding credit. Implemented the Bank's new ALLL methodology, affording a $125 thousand provision in 2013, versus a combined $2.4 million provision for 2012 and 2011. The Bank recognized profit for the first time in six years: $404K in 1Q2013. Responsible for reporting the quarterly ALM to the board and member of the audit/Compliance/ALM committee. Led contract negotiations with Jack Henry, bank's core system, affording the bank $129 thousand in savings while adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; and COGNOS. Led and managed the Bank's 2013 budget and presented to the board of directors. July 2007 to December 2011 Company Name City , State President Primavera Capital provides consulting services to middle-market companies requiring corporate finance advisory, access to capital, debt restructuring, and effective business plans. Toltec financial, a consumer retail finance company, lending in the consumer segment, secured/unsecured category. Developed new market (B2B), generating sales of $750K in the first four months. Successfully developed the wholesale market segmentation strategy that led to an increase in monthly sales of $125K. Created working capital KPIs for client which led to company savings of $323K in just one year. Responsible for the annual operating plan (AOP) and execution of all company-wide financial goals. Successfully hired and trained all staff and set quarterly sales goals in a bi-lingual business environment. Responsible for the monthly P/L forecast, sales goals, and monthly presentations to the board of directors. In charge of analyzing market conditions, developing marketing strategies, and recommending changes to the board of directors in order to maximize profit. Packaged and negotiated terms and conditions on a $500K (line of credit) for an un-bankable client. Promoted company's services and discussed market trends through public speaking engagements. Effectively structured all vendor/partnership agreements in order to grow revenue and market share. Responsible for obtaining all state regulatory licensing - California Finance Lenders Law. Developed all consumer programs and marketing material, in both English and Spanish. Established key relationships with the SBA and other financial institutions for their financial support and technical assistance. February 2006 to July 2007 Company Name City , State EVP, Business Development/Emerging Markets Community Bank Ventures is a privately held, professional service firm with a national presence that serves new and existing community banks. Community Bank Ventures consults on the regulatory process of new bank formation, strategic planning, recruitment of senior management, IPO's, second offerings, mergers and acquisitions, project management and market analysis. Responsible for CBVs business development of all de novo banks. Negotiated akey partnership with a broker dealer to execute all CBV offering and M&A transactions. Assisted in raising $48 million capital for the formation of two de novo banks. Delivered weekly presentations to key community business leaders and high net-worth investors. Developed annual budgets and operational analytics. All aspects of accounting and audit, working with Big 4 firm. March 2004 to February 2006 Company Name City , State Consultant DLC Consulting employs over 150 consultants who are Big 4 CPAs or MBAs from tier one schools with hands on financial experience within Fortune 1000 companies. Clients are provided with project execution capabilities in financial planning & analysis, financial systems implementation, process documentation and redesign, as well as project management. Saved $7 million by negotiating foreign exchange currency rates for a Fortune 500 high-tech company by executing key pro forma cash flow analysis involving various monthly average currency rates. Spearheaded the Long-Term Incentive Program for a Fortune 500 high-tech company. The LTIP was implemented in 2004 to effectively measure senior executives' performance toward year-end results. Improved client contractual agreement process between company and its investors, allowing senior management to make faster and more efficient business decisions. Wrote client's SEC filings: 10K, 10Q and 8K, including MD&A for a Fortune 500 company. February 2003 to March 2004 Company Name City , State Financial Analyst PBG The Pepsi Bottling Group is the world's largest manufacturer, seller, and distributor of Pepsi-Cola beverages. PBG generates about $10.5 billion in annual sales with 65,000 employees. It operates in the United States, Canada, Greece, Mexico, Russia, Spain and Turkey. December 2001 to February 2003 Company Name City , State Finance Manager Compass Aerospace is a supplier and manufacturer for commercial and military aircraft delivering precision machine parts with revenues of $135M, and 775 employees worldwide. Education 2003 Pepperdine University, Graziadio School of Business and Management City , State Business Administration 1994 California State University, San Bernardino City , State Bachelor of Arts : Business Economics 2013 Pepperdine University, Graziadio School of Business and Management City , State Private Capital Markets Languages Speak and write Spanish fluently. Professional Affiliations Chairman of the Board, Ramona's Mexican Food Company, July 2014 to Current. Member of the California Bankers (CBA), State Government Relations Committee, September 2014. Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA Executive Council, Elected on June 2006 thru 2010 to serve on Pepperdine University, Alumni Leadership Council. Skills Accounting, banking, budgets, business development, business plans, capital markets, cash flow analysis, COGNOS, consulting, contract negotiations, corporate finance, credit, debt and equity financing, Essbase, finance, financial planning & analysis, foreign exchange, Hyperion, JD Edwards, Lotus 1-2-3, market analysis, marketing strategies, marketing and sales, mergers and acquisitions, access, Excel, Microsoft Office applications, Oracle, project management, public speaking, recruitment, sales, strategic planning | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME789959437" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_789959437_1_512579288" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="789959437FNAM1"> </span> <span> </span> <span class="field" id="789959437LNAM1"> SVP, BUSINESS BANKING</span> </div> </div> </div> <div class="section" id="SECTION_SUMM789959454" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM789959454"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_789959454_1_512581229" style="padding-top:0px;"> <div class="field singlecolumn" id="789959454FRFM1"> <p style="margin: 0in -0.1in 0pt 0in; text-align: justify;"> <span style="color:black"> <font face="Times New Roman" size="3"> Executive Banker with experience in all facets of banking: growth
strategy (retail and commercial); operations; business development; and sales
and marketing, all with an entrepreneurial spirit. A macro-level thinker with a
proven track record for structuring and negotiating sound, credit-worthy
business and building strong teams, able to meet company-wide financial goals.</font> </span> </p> <div class="telerik_paste_container" style="border-width: 0px; margin: 0px; padding: 0px; left: 3px; top: 23px; width: 1px; height: 1px; overflow: hidden; position: absolute;"> <br/> </div> </div> </div> </div> <div class="section" id="SECTION_EXPR789959439" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR789959439"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_789959439_1_512579290" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="789959439JSTD1"> July 2015</div> <div> to </div> <div class="jobdates" format="%B %Y" id="789959439EDDT1"> Current</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="789959439COMP1" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="789959439JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="789959439JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="789959439JTIT1"> SVP, Business Banking </span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="789959439JDES1" itemprop="description"> <p> AUB was founded in 2006 by a diverse group of Los Angeles-based entrepreneurs whose vision included serving the banking needs of small- and medium-sized businesses in metropolitan Los Angeles and its surrounds.</p> <ul> <li> Directly responsible for the Bank's Business Banking Group a $55 million production P/L budget - CRE; C&I; Asset Based Lending and SBA.</li> <li> Manage the Bank's Private Banking (high-net-worth) clientele portfolio totaling some $75 million.</li> <li> Supervise the credit administration process at the BBG level.</li> <li> Quickly assess a financial package that is highly complex and contains numerous sources of cash flow.</li> <li> Responsible for the strategic sales plan, marketing, and hiring of staff.</li> <li> Oversee training and monitor team performance to instill and maintain the integrity of the business development process.</li> <li> Present monthly sales and forecast, reporting directly to the board of directors.</li> <li> Manager FIVE commercial (CRE, C&I & SBA) branches with a staff of six business development officers.</li> <li> Advance the Bank's image as its community representative and foster an environment of accountability, excellence, collaboration, and fiscal responsibility.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_789959439_2_512579291" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="789959439JSTD2"> January 2012</div> <div> to </div> <div class="jobdates" format="%B %Y" id="789959439EDDT2"> July 2015</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="789959439COMP2" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="789959439JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="789959439JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="789959439JTIT2"> SVP, Administration/Operating/Finance</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="789959439JDES2" itemprop="description"> <p> Pan American Bank opened its doors in 1964 with the mission of serving the under-served and under-banked consumers and small businesses. The bank is a CDFI, MDI, Minority Owned as well as SBA certified.</p> <ul> <li> Successfully merged and negotiated the Bank's merger with Finance & Thrift via a reverse stock split acquisition.</li> <li> Successfully raised $6.4 million in CRA via equity capital (SPA) stock purchase agreement - July 2014.</li> <li> Led the Bank's cost restructuring by decreasing headcount by 29%, selling two of the three branches, and netting $1.1 million in capital proceeds, saving the bank $637 thousand annually.</li> <li> Led the Bank's business development and SBA certification program, affording a $9.2 million loan growth.</li> <li> Responsible for the Bank's community outreach programs, and all of its marketing and sales strategy.</li> <li> Cut vendor costs by $97 thousand in first sixty days of employment by eliminating/negotiating contracts.</li> <li> Developed key community 501c3 partnerships, affording $1.1 million loan growth.</li> <li> Managed the Bank's community reinvestment objectives through technical assistance and understanding credit.</li> <li> Implemented the Bank's new ALLL methodology, affording a $125 thousand provision in 2013, versus a combined $2.4 million provision for 2012 and 2011.</li> <li> The Bank recognized profit for the first time in six years: $404K in 1Q2013.</li> <li> Responsible for reporting the quarterly ALM to the board and member of the audit/Compliance/ALM committee.</li> <li> Led contract negotiations with Jack Henry, bank's core system, affording the bank $129 thousand in savings while adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; and COGNOS.</li> <li> Led and managed the Bank's 2013 budget and presented to the board of directors.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_789959439_3_512579292" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="789959439JSTD3"> July 2007</div> <div> to </div> <div class="jobdates" format="%B %Y" id="789959439EDDT3"> December 2011</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="789959439COMP3" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="789959439JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="789959439JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="789959439JTIT3"> President</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="789959439JDES3" itemprop="description"> <p> Primavera Capital provides consulting services to middle-market companies requiring corporate finance advisory, access to capital, debt restructuring, and effective business plans. Toltec financial, a consumer retail finance company, lending in the consumer segment, secured/unsecured category.</p> <ul> <li> Developed new market (B2B), generating sales of $750K in the first four months.</li> <li> Successfully developed the wholesale market segmentation strategy that led to an increase in monthly sales of $125K.</li> <li> Created working capital KPIs for client which led to company savings of $323K in just one year.</li> <li> Responsible for the annual operating plan (AOP) and execution of all company-wide financial goals.</li> <li> Successfully hired and trained all staff and set quarterly sales goals in a bi-lingual business environment.</li> <li> Responsible for the monthly P/L forecast, sales goals, and monthly presentations to the board of directors.</li> <li> In charge of analyzing market conditions, developing marketing strategies, and recommending changes to the board of directors in order to maximize profit.</li> <li> Packaged and negotiated terms and conditions on a $500K (line of credit) for an un-bankable client.</li> <li> Promoted company's services and discussed market trends through public speaking engagements.</li> <li> Effectively structured all vendor/partnership agreements in order to grow revenue and market share.</li> <li> Responsible for obtaining all state regulatory licensing - California Finance Lenders Law.</li> <li> Developed all consumer programs and marketing material, in both English and Spanish.</li> <li> Established key relationships with the SBA and other financial institutions for their financial support and technical assistance.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_789959439_4_512579293" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="789959439JSTD4"> February 2006</div> <div> to </div> <div class="jobdates" format="%B %Y" id="789959439EDDT4"> July 2007</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="789959439COMP4" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="789959439JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="789959439JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="789959439JTIT4"> EVP, Business Development/Emerging Markets</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="789959439JDES4" itemprop="description"> <p> Community Bank Ventures is a privately held, professional service firm with a national presence that serves new and existing community banks. Community Bank Ventures consults on the regulatory process of new bank formation, strategic planning, recruitment of senior management, IPO's, second offerings, mergers and acquisitions, project management and market analysis.</p> <ul> <li> Responsible for CBVs business development of all de novo banks.</li> <li> Negotiated akey partnership with a broker dealer to execute all CBV offering and M&A transactions.</li> <li> Assisted in raising $48 million capital for the formation of two de novo banks.</li> <li> Delivered weekly presentations to key community business leaders and high net-worth investors.</li> <li> Developed annual budgets and operational analytics.</li> <li> All aspects of accounting and audit, working with Big 4 firm.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_789959439_5_512579294" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="789959439JSTD5"> March 2004</div> <div> to </div> <div class="jobdates" format="%B %Y" id="789959439EDDT5"> February 2006</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="789959439COMP5" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="789959439JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="789959439JSTA5" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="789959439JTIT5"> Consultant</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="789959439JDES5" itemprop="description"> <ul> <li> DLC Consulting employs over 150 consultants who are Big 4 CPAs or MBAs from tier one schools with hands on financial experience within Fortune 1000 companies.</li> <li> Clients are provided with project execution capabilities in financial planning & analysis, financial systems implementation, process documentation and redesign, as well as project management.</li> <li> Saved $7 million by negotiating foreign exchange currency rates for a Fortune 500 high-tech company by executing key pro forma cash flow analysis involving various monthly average currency rates.</li> <li> Spearheaded the Long-Term Incentive Program for a Fortune 500 high-tech company.</li> <li> The LTIP was implemented in 2004 to effectively measure senior executives' performance toward year-end results.</li> <li> Improved client contractual agreement process between company and its investors, allowing senior management to make faster and more efficient business decisions.</li> <li> Wrote client's SEC filings: 10K, 10Q and 8K, including MD&A for a Fortune 500 company.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_789959439_6_512579295" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="789959439JSTD6"> February 2003</div> <div> to </div> <div class="jobdates" format="%B %Y" id="789959439EDDT6"> March 2004</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="789959439COMP6" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="789959439JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="789959439JSTA6" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="789959439JTIT6"> Financial Analyst</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="789959439JDES6" itemprop="description"> <p> PBG The Pepsi Bottling Group is the world's largest manufacturer, seller, and distributor of Pepsi-Cola beverages. PBG generates about $10.5 billion in annual sales with 65,000 employees. It operates in the United States, Canada, Greece, Mexico, Russia, Spain and Turkey.</p> <div class="telerik_paste_container" style="border-width: 0px; margin: 0px; padding: 0px; left: 43px; top: 17px; width: 1px; height: 1px; overflow: hidden; position: absolute;"> <br/> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_789959439_7_512579296" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="789959439JSTD7"> December 2001</div> <div> to </div> <div class="jobdates" format="%B %Y" id="789959439EDDT7"> February 2003</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="789959439COMP7" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="789959439JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="789959439JSTA7" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="789959439JTIT7"> Finance Manager</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="789959439JDES7" itemprop="description"> <p> Compass Aerospace is a supplier and manufacturer for commercial and military aircraft delivering precision machine parts with revenues of $135M, and 775 employees worldwide.</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC789959440" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC789959440"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_789959440_1_512579298" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="dates_wrapper"> <span class="jobdates" id="789959440GRYR1"> 2003</span> </div> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="789959440SCHO1" itemprop="name"> Pepperdine University, Graziadio School of Business and Management </span> <span class="statesWrapper"> <span class="joblocation jobcity" id="789959440SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="789959440SSTA1"> State</span> <span class="joblocation jobstate" id="789959440SCNT1"> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="789959440DGRE1" itemprop="name"> </span> <span class="programline" id="789959440STUY1"> Business Administration</span> </span> <span class="paddedline"> <span class="field" id="789959440FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_789959440_2_512579299" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="dates_wrapper"> <span class="jobdates" id="789959440GRYR2"> 1994</span> </div> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="789959440SCHO2" itemprop="name"> California State University, San Bernardino</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="789959440SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="789959440SSTA2"> State</span> <span class="joblocation jobstate" id="789959440SCNT2"> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="789959440DGRE2" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="789959440STUY2"> Business Economics</span> </span> <span class="paddedline"> <span class="field" id="789959440FRFM2"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_789959440_3_512579301" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="dates_wrapper"> <span class="jobdates" id="789959440GRYR3"> 2013</span> </div> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="789959440SCHO3" itemprop="name"> Pepperdine University, Graziadio School of Business and Management</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="789959440SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="789959440SSTA3"> State</span> <span class="joblocation jobstate" id="789959440SCNT3"> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="789959440DGRE3" itemprop="name"> </span> <span class="programline" id="789959440STUY3"> Private Capital Markets</span> </span> <span class="paddedline"> <span class="field" id="789959440FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_LANG789959443" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG789959443"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_789959443_1_512579304" style="padding-top:0px;"> <div class="field singlecolumn" id="789959443FRFM1"> Speak and write Spanish fluently.</div> </div> </div> <div class="section" id="SECTION_AFIL789959441" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL789959441"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_789959441_1_512579302" style="padding-top:0px;"> <div class="field singlecolumn" id="789959441FRFM1"> <div> <ul> <li> Chairman of the Board, Ramona's Mexican Food Company, July 2014 to Current.</li> <li> Member of the California Bankers (CBA), State Government Relations Committee, September 2014.</li> <li> Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA</li> <li> Executive Council, Elected on June 2006 thru 2010 to serve on Pepperdine University, Alumni Leadership Council.</li> </ul> </div> <div class="telerik_paste_container" style="border-width: 0px; margin: 0px; padding: 0px; left: 3px; top: 5px; width: 1px; height: 1px; overflow: hidden; position: absolute;"> <br/> </div> </div> </div> </div> <div class="section" id="SECTION_SKLL789959445" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL789959445"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_789959445_1_512579306" style="padding-top:0px;"> <div class="field singlecolumn" id="789959445FRFM1"> Accounting, banking, budgets, business development, business plans, capital markets, cash flow analysis, COGNOS, consulting, contract negotiations, corporate finance, credit, debt and equity financing, Essbase, finance, financial planning & analysis, foreign exchange, Hyperion, JD Edwards, Lotus 1-2-3, market analysis, marketing strategies, marketing and sales, mergers and acquisitions, access, Excel, Microsoft Office applications, Oracle, project management, public speaking, recruitment, sales, strategic planning</div> </div> </div> </div> | BANKING |
18,208,580 | ASSISTANT BANKING CENTER MANAGER Executive Summary Results-focused management professional offering 6 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Core Qualifications Microsoft Certified, 120+WPM Top-rated sales performer Training and development Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.) Proficient in E-Automate Digital software Proficiency with Microsoft Office Suite and web-based reporting tools Budget development Operations management Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Top 10% Performer in Sales, Loans and Operations Platinum Loan Award NMLS Certified Skills Detail-oriented excellent problem solving skills and extensive social media marketing experience. Results-oriented with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. Creative with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player Account maintenance Business recovery and sustainability Operations analysis Procedure and process review and development Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances Professional Experience Company Name City , State Assistant Banking Center Manager 01/2010 to Current Financial reporting Bank reconciliations Knowledge of commercial law Negotiation skills Complex problem solving skills Needs assessments Creative design Strategic planning Sales and Marketing Increased annual gross sales by 15%. Developed direct mass mailings which resulted in 8% growth of customer base. Sales and Promotion Achieved status as one of the top 10 performers in the region. Assisted in planning and executing promotional events. Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients. Profile management position accountable for soliciting business accounts and Developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for Commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk Analysis and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Manage Staff, and Compliance throughout Banking Center Coach staff in profile management, compliance, balancing Prepare for quarterly audits Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Manages All Staff , follows HR and corresponding Governance Managed banking center during mergers and acquisition Multi-Task, Handled Risk and Operations Achieving beyond expected quota each quarter. Company Name City , State Sr. Financial Banker 07/2007 to 01/2010 Profile management position accountable for soliciting business accounts and developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Achieving beyond expected quota each quarter. Company Name State Sr. Financial Service Rep 11/2003 to 07/2007 Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis. Managed a staff of customer service representatives and tellers. Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers. Counseled corporate clients and high net-worth individuals with regard to their borrowing needs. Highlights: Joined BBVA Compass as a Part-Time teller, Promoted to Senior Teller, and then Sr. Financial Rep within 2 years. Transferred to Capital One, Na. To further my career in Banking. Education Bachelor : Business Finance/ HR Management University of Houston downtown , City , State Associates Houston Community College Affiliations Leadership Development Program-Comerica Bank Junior Achievement Red Cross March Of DImes Breast Cancer Awareness Prior Chamber Member | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME569202236" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_569202236_1_370730122" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="569202236FNAM1"> </span> <span> </span> <span class="field" id="569202236LNAM1"> ASSISTANT BANKING CENTER MANAGER</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM569202238" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM569202238"> Executive Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_569202238_1_370730132" style="
padding-top:0px;
"> <div class="field singlecolumn" id="569202238FRFM1"> <p align="LEFT"> Results-focused management professional offering 6 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.</p> </div> </div> </div> <div class="section" id="SECTION_HILT569202239" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT569202239"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_569202239_1_370730134" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="569202239SKC11"> <ul> <li> Microsoft Certified, 120+WPM</li> <li> Top-rated sales performer </li> <li> Training and development</li> <li> Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.)</li> <li> Proficient in E-Automate Digital software</li> <li> Proficiency with Microsoft Office Suite and web-based reporting tools</li> <li> Budget development</li> </ul> </td> <td class="field twocol_2" id="569202239SKC21"> <ul> <li> Operations management</li> <li> Cross-functional team management</li> <li> Staff training</li> <li> Skilled negotiator</li> <li> Sound judgment</li> <li> Computer-savvy</li> <li> Calm under pressure</li> <li> Complex problem solving</li> <li> Top 10% Performer in Sales, Loans and Operations </li> <li> Platinum Loan Award</li> <li> NMLS Certified</li> </ul> <p align="LEFT"> </p> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_SKLL569202243" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL569202243"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_569202243_1_370730135" style="
padding-top:0px;
"> <div class="field singlecolumn" id="569202243FRFM1"> <ul> <li> Detail-oriented excellent problem solving skills and extensive social media marketing experience. </li> <li> Results-oriented with the ability to lead organizations to successful product launches and higher revenues.</li> <li> Expertise in developing client relations. </li> <li> Excel at interfacing with others at all levels to ensure organizational goals are attained. </li> <li> Proactive approach has resulted in capturing numerous accounts and expanding client base. </li> <li> Possess excellent interpersonal, analytical, and organizational skills.</li> <li> Excel within highly competitive environments where leadership skills are the keys to success. </li> <li> Creative with broad-based background in highly competitive and dynamic organizations. </li> <li> Recognized as a decisive leader and excellent team player Account maintenance Business recovery and sustainability Operations analysis Procedure and process review and development</li> <br/> <li> Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR569202240" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR569202240"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_569202240_1_370730125" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="569202240COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="569202240JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="569202240JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="569202240JTIT1"> Assistant Banking Center Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="569202240JSTD1"> 01/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="569202240EDDT1"> Current</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="569202240JDES1" itemprop="description"> <ul> <br/> <li> Financial reporting </li> <li> Bank reconciliations </li> <li> Knowledge of commercial law Negotiation skills </li> <li> Complex problem solving skills </li> <li> Needs assessments </li> <li> Creative design Strategic planning Sales and Marketing Increased annual gross sales by 15%.</li> <li> Developed direct mass mailings which resulted in 8% growth of customer base. </li> <li> Sales and Promotion Achieved status as one of the top 10 performers in the region.</li> <li> Assisted in planning and executing promotional events.</li> <li> Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients. </li> <li> Profile management position accountable for soliciting business accounts and Developing strategic alliances with clientele. </li> <li> Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for Commercial and personal projects to further support financial growth. </li> <li> Counsel individuals and corporate clients with regard to investment opportunities, risk Analysis and monetary returns. </li> <li> Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. </li> <li> Manage Staff, and Compliance throughout Banking Center Coach staff in profile management, compliance, balancing Prepare for quarterly audits Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Manages All Staff , follows HR and corresponding Governance Managed banking center during mergers and acquisition Multi-Task, Handled Risk and Operations Achieving beyond expected quota each quarter.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_569202240_2_370730126" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="569202240COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="569202240JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="569202240JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="569202240JTIT2"> Sr. Financial Banker</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="569202240JSTD2"> 07/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="569202240EDDT2"> 01/2010</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="569202240JDES2" itemprop="description"> <ul> <li> Profile management position accountable for soliciting business accounts and developing strategic alliances with clientele.</li> <li> Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth.</li> <li> Counsel individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns.</li> <li> Cross-sell banking services and products to clientele.</li> <li> Participate in community events to position the bank as a leader within the territory.</li> <li> Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Achieving beyond expected quota each quarter.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_569202240_3_370730128" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="569202240COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="569202240JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="569202240JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="569202240JTIT3"> Sr. Financial Service Rep</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="569202240JSTD3"> 11/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="569202240EDDT3"> 07/2007</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="569202240JDES3" itemprop="description"> <ul> <li> Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis.</li> <li> Managed a staff of customer service representatives and tellers.</li> <li> Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers.</li> <li> Counseled corporate clients and high net-worth individuals with regard to their borrowing needs.</li> <li> Highlights: Joined BBVA Compass as a Part-Time teller, Promoted to Senior Teller, and then Sr.</li> <li> Financial Rep within 2 years.</li> <li> Transferred to Capital One, Na.</li> <li> To further my career in Banking.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC569202241" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC569202241"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_569202241_1_370730129" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="569202241DGRE1" itemprop="name"> Bachelor</span> <span> :</span> <span class="programline" dependency="STUY" id="569202241STUY1"> Business Finance/ HR Management</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="569202241SCHO1" itemprop="name"> University of Houston downtown</span> <span> , </span> <span class="joblocation jobcity" id="569202241SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="569202241SSTA1"> State</span> <span class="joblocation jobstate" id="569202241SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="569202241FRFM1"> <br/> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_569202241_2_370730130" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="569202241DGRE2" itemprop="name"> Associates</span> <span class="programline" dependency="STUY" id="569202241STUY2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="569202241SCHO2" itemprop="name"> Houston Community College</span> <span class="joblocation jobcity" id="569202241SCIT2"> </span> <span class="joblocation jobstate" id="569202241SSTA2"> </span> <span class="joblocation jobstate" id="569202241SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="569202241FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL569202242" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL569202242"> Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_569202242_1_370733110" style="
padding-top:0px;
"> <div class="field singlecolumn" id="569202242FRFM1"> <p align="LEFT"> Leadership Development Program-Comerica Bank</p> <p align="LEFT"> Junior Achievement</p> <p align="LEFT"> Red Cross</p> <p align="LEFT"> March Of DImes</p> <p align="LEFT"> Breast Cancer Awareness </p> <p align="LEFT"> Prior Chamber Member</p> <br/> </div> </div> </div> </div> | BANKING |
17,396,388 | REGIONAL BANKING DISTRICT MANAGER VICE PRESIDENT Professional Summary Motivated tenured manager with demonstrated knowledge of industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over twenty years of experience in financial , customer service, sales , problem solving field, with over 15 years management experience. Ready to take on a challenging, growth-oriented role to provide fulfillment and professional purpose. Skills Negotiation Business planning Staff Management Business Development Strategic planning Financial Management Sales and marketing Leadership Adaptability Customer Service Organization and Time management Creative Enthusiastic Work History Regional Banking District Manager Vice President Company Name City , State June 2011 to Current Responsible for leading, growing , and mantaining customer relationships for local branches wih 3.5 billion in customer deposits Oversaw an average of 125 employees, and diretly managed and led 11 Branch Managers throughout the Westside and Santa Monica area Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits. Worked diligently to resolve unique and recurring complaints, promoting loyalty, prioritizing customer needs and enhancing operations . Supervised 11 locations to enforce high-quality standards of operations from loss prevention to operational processes. Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches. Met deadlines by proactively managing individual and team tasks and streamlining processes throughtout branches and industry. Spearheaded routine operations and special program initiatives for regional group, including digital implmenation and skill development. Modeled best practices for sales and customer service. Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team. Partnering with different lines of business to support client needs and apply unified approach in meeting business expectations and goals Branch Manager Vice President Company Name City , State April 2007 to June 2011 Encouraged employee development and promoted management staff from within. Supervised branch operations and made continuous improvements in each area. Utilized up-to-date information to make effective decisions governing bank operations. Set risk management policies to mitigate bank losses. Defined strategies and made proactive adjustments to maintain results. Provided direction and leadership to all employees . Upheld stringent bank standards for loans, money handling and legal considerations. Represented bank at community events to establish strong ties and promote business. Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities. Performed banking, business administration and financial tasks to guarantee five-star service for clients. Developed strategic plans for day-to-day financial operations. Supported Regional Bankign Distirct Manager with special projects and additional job duties. Built and maintained productive relationships with internal and external customers and partners to facilitate business success. Service Manager Assistant Vice President Company Name City , State August 2005 to April 2007 Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training. Assessed employee work and responsible for performance with branch operations and customer experience related to service approaches. Met with customers to discuss service needs and develop effective and practical solutions. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management. Contributed to development, implementation and execution of maintenance programs. Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time. Lead Teller Company Name City , State June 1999 to August 2005 Mentored newly hired team members on appropriate responses to patron questions. Investigated and promptly resolved issues with patron accounts. Created teller schedule to keep weekly and weekend shifts properly staffed. Replenished ATM funds in empty canisters prior to validation process. Introduced customers to other bank team members to help meet financial needs. Identified potential needs through observation, questioning and listening. Provided customers with appropriate literature on banking products and services. Answered inquiries regarding checking and savings accounts and other related products. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Conducted regular proof work and followed up on chargebacks and deposit corrections. Counted, verified and handled bank deposits and armored car transactions. Maintained friendly and professional customer interactions. Established rapport with new clients to increase satisfaction and loyalty. Education Bachelor of Arts - Psychology University of California - Los Angeles City , State June 2004 | <div class="MPR skn-mpr6 fontsize fontface vmargins hmargins pagesize" id="document"> <div class="section mpr6NameSec firstsection" id="SECTION_NAME981d8142-f5fb-45ef-81c3-ca3b6bd91e96"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_981d8142-f5fb-45ef-81c3-ca3b6bd91e96_1_00d00d45-68da-466a-badb-922ebea5e622" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="981d8142-f5fb-45ef-81c3-ca3b6bd91e96FNAM1"> </span> <span> </span> <span class="field lName" id="981d8142-f5fb-45ef-81c3-ca3b6bd91e96LNAM1"> REGIONAL BANKING DISTRICT MANAGER VICE PRESIDENT</span> </div> </div> </div> <div class="section" id="SECTION_SUMM58a1adce-b205-4cea-a064-1025b21afc50"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM58a1adce-b205-4cea-a064-1025b21afc50"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_58a1adce-b205-4cea-a064-1025b21afc50_1_00b63ae8-b90e-4c0f-865f-910833640d10" style="padding-top:0px;"> <div class="field singlecolumn" id="58a1adce-b205-4cea-a064-1025b21afc50FRFM1"> <p> Motivated tenured manager with demonstrated knowledge of industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over twenty years of experience in financial , customer service, sales , problem solving field, with over 15 years management experience. Ready to take on a challenging, growth-oriented role to provide fulfillment and professional purpose.</p> </div> </div> </div> <div class="section" id="SECTION_HILT2b3db761-454e-46a7-ba66-7e7fc5eb49ea"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT2b3db761-454e-46a7-ba66-7e7fc5eb49ea"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_2b3db761-454e-46a7-ba66-7e7fc5eb49ea_1_97f8838b-fc22-4672-bcd1-b3d21a96f930" style="padding-top:0px;"> <div class="singlecolumn maincolumn disp-table"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="2b3db761-454e-46a7-ba66-7e7fc5eb49eaSKC11"> <ul> <li> Negotiation</li> <li> Business planning</li> <li> Staff Management</li> <li> Business Development</li> <li> Strategic planning</li> <li> Financial Management</li> <li> Sales and marketing</li> </ul> </td> <td class="field twocol_2" id="2b3db761-454e-46a7-ba66-7e7fc5eb49eaSKC21"> <ul> <li> Leadership</li> <li> Adaptability</li> <li> Customer Service</li> <li> Organization and Time management</li> <li> Creative</li> <li> Enthusiastic</li> <li> <br/> </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR638856cf-c96e-4ce1-a652-669783217410"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR638856cf-c96e-4ce1-a652-669783217410"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_638856cf-c96e-4ce1-a652-669783217410_1_be3782a8-0bfc-4698-9449-b4f1997fe79c" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <div class="septr"> <span class="paddedline"> <ul> <li class="first"> <span class="txt-bold" id="638856cf-c96e-4ce1-a652-669783217410JTIT1"> Regional Banking District Manager Vice President</span> </li> <li> <span class="txtItl" id="638856cf-c96e-4ce1-a652-669783217410COMP1"> Company Name</span> </li> </ul> </span> </div> <div class="septr"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <ul> <li class="first"> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JSTA1" itemprop="addressRegion"> State</span> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JCNT1"> </span> </li> <li> <span class="jobdates" format="%B %Y" id="638856cf-c96e-4ce1-a652-669783217410JSTD1"> June 2011</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%B %Y" id="638856cf-c96e-4ce1-a652-669783217410EDDT1"> <span class="jobdates" format="%B %Y" id="FIELD_EDDT"> Current</span> </span> </li> </ul> </span> </div> <span class="jobline" id="638856cf-c96e-4ce1-a652-669783217410JDES1" itemprop="description"> <ul> <li> Responsible for leading, growing , and mantaining customer relationships for local branches wih 3.5 billion in customer deposits</li> <li> Oversaw an average of 125 employees, and diretly managed and led 11 Branch Managers throughout the Westside and Santa Monica area</li> <li> Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.</li> <li> Worked diligently to resolve unique and recurring complaints, promoting loyalty, prioritizing customer needs and enhancing operations .</li> <li> Supervised 11 locations to enforce high-quality standards of operations from loss prevention to operational processes.</li> <li> Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.</li> <li> Met deadlines by proactively managing individual and team tasks and streamlining processes throughtout branches and industry.</li> <li> Spearheaded routine operations and special program initiatives for regional group, including digital implmenation and skill development.</li> <li> Modeled best practices for sales and customer service.</li> <li> Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team.</li> <li> Partnering with different lines of business to support client needs and apply unified approach in meeting business expectations and goals</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_638856cf-c96e-4ce1-a652-669783217410_2_fd27ee34-c912-425b-91e1-df3e946ca285" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <div class="septr"> <span class="paddedline"> <ul> <li class="first"> <span class="txt-bold" id="638856cf-c96e-4ce1-a652-669783217410JTIT2"> Branch Manager Vice President</span> </li> <li> <span class="txtItl" id="638856cf-c96e-4ce1-a652-669783217410COMP2"> Company Name</span> </li> </ul> </span> </div> <div class="septr"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <ul> <li class="first"> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JSTA2" itemprop="addressRegion"> State</span> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JCNT2"> </span> </li> <li> <span class="jobdates" format="%B %Y" id="638856cf-c96e-4ce1-a652-669783217410JSTD2"> April 2007</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%B %Y" id="638856cf-c96e-4ce1-a652-669783217410EDDT2"> June 2011</span> </li> </ul> </span> </div> <span class="jobline" id="638856cf-c96e-4ce1-a652-669783217410JDES2" itemprop="description"> <ul> <li> Encouraged employee development and promoted management staff from within.</li> <li> Supervised branch operations and made continuous improvements in each area.</li> <li> Utilized up-to-date information to make effective decisions governing bank operations.</li> <li> Set risk management policies to mitigate bank losses.</li> <li> Defined strategies and made proactive adjustments to maintain results.</li> <li> Provided direction and leadership to all employees .</li> <li> Upheld stringent bank standards for loans, money handling and legal considerations.</li> <li> Represented bank at community events to establish strong ties and promote business.</li> <li> Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.</li> <li> Performed banking, business administration and financial tasks to guarantee five-star service for clients.</li> <li> Developed strategic plans for day-to-day financial operations.</li> <li> Supported Regional Bankign Distirct Manager with special projects and additional job duties.</li> <li> Built and maintained productive relationships with internal and external customers and partners to facilitate business success.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_638856cf-c96e-4ce1-a652-669783217410_3_01535777-cdfd-42ee-ba84-30d48b291f2c" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <div class="septr"> <span class="paddedline"> <ul> <li class="first"> <span class="txt-bold" id="638856cf-c96e-4ce1-a652-669783217410JTIT3"> Service Manager Assistant Vice President</span> </li> <li> <span class="txtItl" id="638856cf-c96e-4ce1-a652-669783217410COMP3"> Company Name</span> </li> </ul> </span> </div> <div class="septr"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <ul> <li class="first"> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JSTA3" itemprop="addressRegion"> State</span> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JCNT3"> </span> </li> <li> <span class="jobdates" format="%B %Y" id="638856cf-c96e-4ce1-a652-669783217410JSTD3"> August 2005</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%B %Y" id="638856cf-c96e-4ce1-a652-669783217410EDDT3"> April 2007</span> </li> </ul> </span> </div> <span class="jobline" id="638856cf-c96e-4ce1-a652-669783217410JDES3" itemprop="description"> <ul> <li> Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.</li> <li> Assessed employee work and responsible for performance with branch operations and customer experience related to service approaches.</li> <li> <br/> </li> <li> Met with customers to discuss service needs and develop effective and practical solutions.</li> <li> Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.</li> <li> Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.</li> <li> Contributed to development, implementation and execution of maintenance programs.</li> <li> Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_638856cf-c96e-4ce1-a652-669783217410_4_7dc378b8-ba2e-465b-bf54-27beab31d311" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <div class="septr"> <span class="paddedline"> <ul> <li class="first"> <span class="txt-bold" id="638856cf-c96e-4ce1-a652-669783217410JTIT4"> Lead Teller</span> </li> <li> <span class="txtItl" id="638856cf-c96e-4ce1-a652-669783217410COMP4"> Company Name</span> </li> </ul> </span> </div> <div class="septr"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <ul> <li class="first"> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JSTA4" itemprop="addressRegion"> State</span> <span class="joblocation" id="638856cf-c96e-4ce1-a652-669783217410JCNT4"> </span> </li> <li> <span class="jobdates" format="%B %Y" id="638856cf-c96e-4ce1-a652-669783217410JSTD4"> June 1999</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%B %Y" id="638856cf-c96e-4ce1-a652-669783217410EDDT4"> August 2005</span> </li> </ul> </span> </div> <span class="jobline" id="638856cf-c96e-4ce1-a652-669783217410JDES4" itemprop="description"> <ul> <li> Mentored newly hired team members on appropriate responses to patron questions.</li> <li> Investigated and promptly resolved issues with patron accounts.</li> <li> Created teller schedule to keep weekly and weekend shifts properly staffed.</li> <li> Replenished ATM funds in empty canisters prior to validation process.</li> <li> Introduced customers to other bank team members to help meet financial needs.</li> <li> Identified potential needs through observation, questioning and listening.</li> <li> Provided customers with appropriate literature on banking products and services.</li> <li> Answered inquiries regarding checking and savings accounts and other related products.</li> <li> Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.</li> <li> Conducted regular proof work and followed up on chargebacks and deposit corrections.</li> <li> Counted, verified and handled bank deposits and armored car transactions.</li> <li> Maintained friendly and professional customer interactions.</li> <li> Established rapport with new clients to increase satisfaction and loyalty.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC8fb45464-2403-4ec2-b2ec-2519ab363e70"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC8fb45464-2403-4ec2-b2ec-2519ab363e70"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_8fb45464-2403-4ec2-b2ec-2519ab363e70_1_9c5b5089-f481-4439-92c5-fa6f820c7953" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <div class="septr"> <span class="paddedline" itemprop="description"> <ul> <li class="first"> <span class="txt-bold" id="8fb45464-2403-4ec2-b2ec-2519ab363e70DGRE1" itemprop="name"> Bachelor of Arts</span> <span> - </span> <span id="8fb45464-2403-4ec2-b2ec-2519ab363e70STUY1"> Psychology</span> </li> <li> <span class="txtItl"> <span id="8fb45464-2403-4ec2-b2ec-2519ab363e70SCHO1"> University of California - Los Angeles</span> </span> </li> </ul> </span> </div> <div class="septr"> <span class="paddedline"> <ul> <li class="first"> <span id="8fb45464-2403-4ec2-b2ec-2519ab363e70SCIT1"> City</span> <span> , </span> <span id="8fb45464-2403-4ec2-b2ec-2519ab363e70SSTA1"> State</span> </li> <li> <span format="%B %Y" id="8fb45464-2403-4ec2-b2ec-2519ab363e70GRYR1"> June 2004</span> </li> </ul> </span> </div> <span class="field" id="8fb45464-2403-4ec2-b2ec-2519ab363e70FRFM1"> </span> </div> </div> </div> </div> | BANKING |
28,419,927 | Karla Lee Summary Results-focused people advocate with vast experience in Wealth Management and Deposit Financial Services. Targets growth through nurturing exemplary teams and focusing on a format of listening to our clients for best outcomes. Proactive leader experienced in deep internal and external partnerships for best client outcome. Skills Industry partnership development Team building Recruiting and hiring Process improvement Operations oversight Executive leadership Problem resolution Relationship building Data management Experience Regional Director of Banking and Wealth Mar 2018 to Dec 2020 Company Name － City , State Responsible for overall growth performance of strategic marketplace. Encouraged work environment conducive to development of high performing distinct teams by inspiring innovation and excellence in all CRM/Customer Engagement deliverables. Outcome: Had 3 diverse direct reports promoted to Managing Director roles in 2 years. Revitalized client engagement routines to include cultural/geographic relevance. Engaged NY based Portfolio Managers and analysts to host clients on rotating schedule Outcome: Advisor acumen and loyalty to the firm increased significantly (turnover decreased by 50%), Client retention and share of wallet increased. AUM grew by client added investments and referrals. The Bay Area had the highest deposit market share gain in the country in 2019 in excess of $10b, 2nd highest AUM growth (3 consecutive years over 20%). Aligned all Wealth Management efforts by different LOBs to include each other. Outcome (example). JP Morgan's Healthcare conference not only included our biggest institutional clients, but speakers were leveraged to host auxiliary sessions with Private Banking and Chase Private Clients. Chase Center suites were co-hosted by client affinities to create more engagement opportunities. Transformed departmental operations through aggressive process overhaul and attention to quality. Advisor and banker turnover reduced in half from 2018 to 2020. Northern CA Operations Executive Nov 2016 to Mar 2018 Company Name － City , State Responsible for profitability of the most elite marketplace in the Bank of America franchise; 350 Financial Centers with close to 3000 Associates. Led the Northern CA region (30 billion in deposits) through best in class Enterprise partnerships with Small Business, Home Loans and Merrill Edge investments. Outcome: Recognized by CEO for best in class performance. Initiated local monthly Client listening sessions aimed at bringing forward all enterprise capabilities. Focused particularly on the Silicon Valley client. Outcome: Advocated for change in ability to recast mortgages to accommodate large inflows of bonus cash. Partnered with credit card underwriting to accommodate a new to country deposit based credit solution ultimately being a factor in Apple having Bank of America as a preferred/only vendor on campus. Completed 60 Financial Center renovations to adhere to "Advice Center" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships into specifications (Apple campus, UC Berkeley campus, Samsung technology in SF). Sales and Service Executive-West Coast Nov 2011 to Nov 2016 Company Name － City , State Responsible for the revenue growth of 40% of the consumer franchise. Significant work integrating Merrill Lynch into the client spectrum for Bank of America. Participated in first pilot hiring and scaling capabilities of the Merrill Edge organization. Outcome: Successful Boston based pilot was scaled nationwide, moved to Los Angeles to launch West Coast. Collaborated in SLAs based on client feedback for best outcome. Key executive for pilot bringing all specialized sales inside Financial Centers inclusive of Countrywide acquisition lending capabilities. Outcome: Best in class teams following CEOs scorecard accountabilities, best in class portfolio penetration. Motivated and encouraged team members to communicate more openly and constructively with each other as well as addressed the need to share local talent. Outcome: established leadership councils in all key cities to mitigate delivery escalations and establish cross LOB referral accountability. Education and Training MBA , School of Management Expected in May 2023 University of San Francisco － City , State Pacific Coast Banking School , Finance University of Washington － City , State Bachelor of Arts , Art History Toulouse Lautrec School of Art － City Accomplishments ALPFA (Association of Latino Professionals for America) mentor. San Francisco Times Most influential Woman in business 2020 (JP Morgan Chase) San Francisco Times Most influential Woman in business 2016 (Bank of America) Working Mother Magazine honoree 2011 (Bank of America) Certifications Series 7, 9, 10 and 66 Licenses CA Life & Health Insurance License Native Spanish Speaker | <div class="RNA skn-emp3 fontsize fontface vmargins hmargins pagesize dynamicbg" id="document"> <div class="section firstsection" id="SECTION_NAME580c4a6d-c92c-48de-a68f-e5d673f919df"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_580c4a6d-c92c-48de-a68f-e5d673f919df_1_2beada5b-7d01-c1c8-9749-8bd453734495"> <div class="name"> <span class="field fName" id="580c4a6d-c92c-48de-a68f-e5d673f919dfFNAM0"> Karla</span> <span> </span> <span class="field" id="580c4a6d-c92c-48de-a68f-e5d673f919dfLNAM0"> Lee</span> </div> </div> </div> <div class="section" id="SECTION_SUMM98c884ec-f050-499f-844d-b1a309fed812"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM98c884ec-f050-499f-844d-b1a309fed812"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_98c884ec-f050-499f-844d-b1a309fed812_1_cc2b5901-0462-0558-acca-e81303ce3cf0"> <div class="field singlecolumn" id="98c884ec-f050-499f-844d-b1a309fed812FRFM0"> <p> Results-focused people advocate with vast experience in Wealth Management and Deposit Financial Services. Targets growth through nurturing exemplary teams and focusing on a format of listening to our clients for best outcomes. Proactive leader experienced in deep internal and external partnerships for best client outcome.</p> </div> </div> </div> <div class="section" id="SECTION_HILTc6c9d298-c9ee-4595-9443-f12477c8e966"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILTc6c9d298-c9ee-4595-9443-f12477c8e966"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_c6c9d298-c9ee-4595-9443-f12477c8e966_1_6f4f120a-50ec-4ec9-d2b8-03d13f0b53c5"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="c6c9d298-c9ee-4595-9443-f12477c8e966SKC10"> <ul> <li> Industry partnership development</li> <li> Team building</li> <li> Recruiting and hiring</li> <li> Process improvement</li> <li> Operations oversight</li> </ul> </td> <td class="field twocol_2" id="c6c9d298-c9ee-4595-9443-f12477c8e966SKC20"> <ul> <li> Executive leadership</li> <li> Problem resolution</li> <li> Relationship building</li> <li> Data management</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPRa32f96e2-56a0-4dc8-bc43-35d215b180f4"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPRa32f96e2-56a0-4dc8-bc43-35d215b180f4"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_a32f96e2-56a0-4dc8-bc43-35d215b180f4_1_9594cc88-7899-62a7-6ced-7c6dc29b034e" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JTIT0"> Regional Director of Banking and Wealth</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JSTD0"> Mar 2018</span> <span> to </span> <span class="jobdates" format="%b %Y" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4EDDT0"> Dec 2020</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4COMP0" itemprop="name"> Company Name</span> <span> <span> － </span> </span> <span class="joblocation jobcity" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JCIT0" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JSTA0" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JCNT0"> </span> </span> <span class="jobline" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JDES0" itemprop="description"> <p> Responsible for overall growth performance of strategic marketplace.</p> <ul> <li> Encouraged work environment conducive to development of high performing distinct teams by inspiring innovation and excellence in all CRM/Customer Engagement deliverables. <strong> Outcome: </strong> Had 3 diverse direct reports promoted to Managing Director roles in 2 years.</li> <li> Revitalized client engagement routines to include cultural/geographic relevance. Engaged NY based Portfolio Managers and analysts to host clients on rotating schedule <strong> Outcome:</strong> Advisor acumen and loyalty to the firm increased significantly (turnover decreased by 50%), Client retention and share of wallet increased. AUM grew by client added investments and referrals. The Bay Area had the highest deposit market share gain in the country in 2019 in excess of $10b, 2nd highest AUM growth (3 consecutive years over 20%).</li> <li> Aligned all Wealth Management efforts by different LOBs to include each other. <strong> Outcome </strong> (example). JP Morgan's Healthcare conference not only included our biggest institutional clients, but speakers were leveraged to host auxiliary sessions with Private Banking and Chase Private Clients. Chase Center suites were co-hosted by client affinities to create more engagement opportunities.</li> <li> Transformed departmental operations through aggressive process overhaul and attention to quality. Advisor and banker turnover reduced in half from 2018 to 2020.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_a32f96e2-56a0-4dc8-bc43-35d215b180f4_2_c8031f49-2858-f16d-f795-dc6993076fc2" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JTIT1"> Northern CA Operations Executive</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JSTD1"> Nov 2016</span> <span> to </span> <span class="jobdates" format="%b %Y" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4EDDT1"> Mar 2018</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4COMP1" itemprop="name"> Company Name</span> <span> <span> － </span> </span> <span class="joblocation jobcity" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JSTA1" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JCNT1"> </span> </span> <span class="jobline" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JDES1" itemprop="description"> <p> Responsible for profitability of the most elite marketplace in the Bank of America franchise; 350 Financial Centers with close to 3000 Associates.</p> <ul> <li> Led the Northern CA region (30 billion in deposits) through best in class Enterprise partnerships with Small Business, Home Loans and Merrill Edge investments. <strong> Outcome: </strong> Recognized by CEO for best in class performance.</li> <li> Initiated local monthly Client listening sessions aimed at bringing forward all enterprise capabilities. Focused particularly on the Silicon Valley client. <strong> Outcome:</strong> Advocated for change in ability to recast mortgages to accommodate large inflows of bonus cash. Partnered with credit card underwriting to accommodate a new to country deposit based credit solution ultimately being a factor in Apple having Bank of America as a preferred/only vendor on campus.</li> <li> Completed 60 Financial Center renovations to adhere to "Advice Center" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships into specifications (Apple campus, UC Berkeley campus, Samsung technology in SF).</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_a32f96e2-56a0-4dc8-bc43-35d215b180f4_3_c02184cf-921a-1b33-dce6-4b13f5a683fc" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JTIT2"> Sales and Service Executive-West Coast</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JSTD2"> Nov 2011</span> <span> to </span> <span class="jobdates" format="%b %Y" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4EDDT2"> Nov 2016</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4COMP2" itemprop="name"> Company Name</span> <span> <span> － </span> </span> <span class="joblocation jobcity" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JSTA2" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JCNT2"> </span> </span> <span class="jobline" id="a32f96e2-56a0-4dc8-bc43-35d215b180f4JDES2" itemprop="description"> <p> Responsible for the revenue growth of 40% of the consumer franchise.</p> <ul> <li> Significant work integrating Merrill Lynch into the client spectrum for Bank of America. Participated in first pilot hiring and scaling capabilities of the Merrill Edge organization. <strong> Outcome:</strong> Successful Boston based pilot was scaled nationwide, moved to Los Angeles to launch West Coast. Collaborated in SLAs based on client feedback for best outcome.</li> <li> Key executive for pilot bringing all specialized sales inside Financial Centers inclusive of Countrywide acquisition lending capabilities. <strong> Outcome:</strong> Best in class teams following CEOs scorecard accountabilities, best in class portfolio penetration.</li> <li> Motivated and encouraged team members to communicate more openly and constructively with each other as well as addressed the need to share local talent. <strong> Outcome: </strong> established leadership councils in all key cities to mitigate delivery escalations and establish cross LOB referral accountability.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUCb2c4cebe-9e21-4557-a5a7-b0eef8adf803"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUCb2c4cebe-9e21-4557-a5a7-b0eef8adf803"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_b2c4cebe-9e21-4557-a5a7-b0eef8adf803_1_99510d2f-2a65-1a3b-a4d8-822e15fa5d50" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803DGRE1" itemprop="name"> MBA</span> <span> , </span> <span class="programline" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803STUY1"> School of Management</span> <span class="datesWrapper"> <span class=""> Expected in </span> <span format="%b %Y" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803GRYR1"> May 2023</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SCHO1" itemprop="name"> University of San Francisco</span> <span> － </span> <span class="joblocation jobcity" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SSTA1"> State</span> <span class="joblocation jobstate" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SCNT1"> </span> </span> <span class="field" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_b2c4cebe-9e21-4557-a5a7-b0eef8adf803_2_fa1dc030-25ff-e4aa-31c7-eaf38830e2cf" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803DGRE2" itemprop="name"> Pacific Coast Banking School</span> <span> , </span> <span class="programline" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803STUY2"> Finance</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SCHO2" itemprop="name"> University of Washington</span> <span> － </span> <span class="joblocation jobcity" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SSTA2"> State</span> <span class="joblocation jobstate" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SCNT2"> </span> </span> <span class="field" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803FRFM2"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_b2c4cebe-9e21-4557-a5a7-b0eef8adf803_3_a3b7dcc3-11dd-a48b-ef37-6973fb989b99" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803DGRE3" itemprop="name"> Bachelor of Arts</span> <span> , </span> <span class="programline" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803STUY3"> Art History</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SCHO3" itemprop="name"> Toulouse Lautrec School of Art</span> <span> － </span> <span class="joblocation jobcity" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SCIT3"> City</span> <span class="joblocation jobstate" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SSTA3"> </span> <span class="joblocation jobstate" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803SCNT3"> </span> </span> <span class="field" id="b2c4cebe-9e21-4557-a5a7-b0eef8adf803FRFM3"> </span> </div> </div> </div> <div class="section" id="SECTION_ACCMe607b603-c6c3-4e70-6e5c-068dd563ecf6"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCMe607b603-c6c3-4e70-6e5c-068dd563ecf6"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_e607b603-c6c3-4e70-6e5c-068dd563ecf6_1_da438518-be03-d863-0448-9570d7352715"> <div class="field singlecolumn" id="e607b603-c6c3-4e70-6e5c-068dd563ecf6FRFM0"> <ul> <li> ALPFA (Association of Latino Professionals for America) mentor.</li> <li> San Francisco Times Most influential Woman in business 2020 (JP Morgan Chase)</li> <li> San Francisco Times Most influential Woman in business 2016 (Bank of America)</li> <li> Working Mother Magazine honoree 2011 (Bank of America)</li> </ul> </div> </div> </div> <div class="section" id="SECTION_CERT637efe0b-9e9a-ec95-8ca6-192bba989f8f"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_CERT637efe0b-9e9a-ec95-8ca6-192bba989f8f"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_637efe0b-9e9a-ec95-8ca6-192bba989f8f_1_f7599e8c-fc0f-3409-2dba-ac4e7c1507d5"> <div class="field singlecolumn" id="637efe0b-9e9a-ec95-8ca6-192bba989f8fFRFM0"> <p> Series 7, 9, 10 and 66 Licenses</p> <p> CA Life & Health Insurance License</p> <p> Native Spanish Speaker</p> </div> </div> </div> </div> | BANKING |
87,867,370 | SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP Professional Summary To maximize my exceptional management, retail, business banking and analytical talent, in a capacity that presents sales development and project management opportunities. Professional Highlights Business Management Cash Flow Conversation Certified Treasury Management Business Banking Training Account Manager Business Finance CCM Training Principals of Banking Laws of Banking Operations Management Sales Goal Achiever SBA Achiever Customer Service Advocate Managing/Communications Leadership & Training Creative Problem Solving Team Building Mentoring & Coaching Staff Retail & Commercial Banking Efficiency Maximization, Process Improvement Strategic Planning Marketing Development Relationship Growth Business Banking Teller Certification Trainer PNC Accel College Day Recruiter & Presenter Accomplishments Reduced Bank costs by 11% and increased corporate client retention in 1st and 2nd quarter. Developed internal prices improvement as well as external service enhancements to improve client satisfaction. Exceeded Treasury Management Goals each quarter by 115% - 129% 2013 Million Revenue Credit Goal Achiever Managed and supported 16 branches in Montgomery County Exceeded loan gaol by 50% while managing a portfolio of over 100 clients Exceeded branch deposit and profitability goals by 46% Completed and facilitated bank proposals and presentations Experience 06/2016 to Current Senior Commercial Business Banking Relationship Manager, VP Company Name － City , State Responsible for generating and managing profitable loans and deposit portfolios and non-
interest income from businesses with annual sales of $1MM- $50MM while developing and
retaining long term profitable client relationships. Responsible for the management of an
assigned portfolio of business and mixed household accounts. Responsible for generating
new fee based revenue from both the credit and non credit ancillary product sales, to include
capital market products. I work with commercial businesses with annual revenue over
$1MM to include Dealer Finance/Commercial Lending. I am responsible for the Mont-
gomery County and DC Market/Region for the profitability, quality and growth of my assigned loan portfolio. I service all commercial business client relationships, including pro-
cessing of credit requests. Also responsible for retaining and strengthening current relationships and developing new
business through prospecting, Centers of Influence, client referrals. Assessing and using my
creativity to provide credit solutions to bank clients. Participates in civic, business and
community affairs, county associations and groups to solicit and develop new consumer and
small business households for the branch. Responsible for loan performance within the
branch pertaining to growth and profitability. I also work with my business partners to drive
cross-sales through referrals and to proactively serve the needs of the clients while expand-
ing the relationship and growing the overall portfolio. Meeting and exceeding sales goals in
lending,,deposits, revenue growth, profitability, and client acquisition. 06/2013 to 05/2016 Sr. Business Banking Treasury Management Officer, Vice President & Senior Business Banker Company Name － City , State A dual role that combined Treasury Management as well as Business Banking duties Responsible for the sale of Treasury Management services as well as the maintaining of existing businesses within the GWA Region, creating presentations for businesses located within my region on all Treasury Management products as well as developing, creating and implementing training, coaching the development of Business Bankers, Tellers and Financial Sales Consultants regarding the sale of Treasury Management services. Implementing calling program on all new business clients and prospects to offer new
Treasury Management products, partner with internal partners to uncover new opportunities
as to include; wealth, merchant services and other products offered by PNC Bank. Responsible for analyzing market conditions, trends and related factors for
services. 10/2010 to 06/2013 Commercial Business Banking Relationship Manager, Assistant Vice President Company Name － City , State Responsible for generation and management of a profitable loan and deposit portfolio and
non-interest income from businesses with annual sales of $1MM- $25MM through the development and retention of long term, profitable client relationships. Responsible for the
management of an assigned portfolio of business and mixed household accounts. Retained
and strengthened current relationships and actively developed new business through
prospecting, Centers of Influence, client referrals while partnering with internal partners for
cross sell opportunities. Responsible for assessing and being creative in providing credit solutions to bank clients. Successful in meeting and exceeding sales goals in deposits, loans,
revenue growth, profitability, and client acquisition, also worked with internal partners to drive cross-sales through referrals for deposit opportunities as well as merchant services,
lending, treasury management and workplace banking 07/2005 to 10/2010 Senior Business Development Officer Company Name － City , State Identified and sold TFCJ benefits to Select Employee Groups in the Anne Arundel, Prince
Georges and Howard County. Developed strategic marketing plans, conducted on-
site presentations to employer and their employees, created written proposals and negotiated
proposed interest with prospective Companies. Partnered with my branch to uncover new
business opportunities for the credit union, while coaching, mentoring and providing leader-
ship to the branch branch staff while managing goal setting, reviews, training and staffing. Assisted in the preparation of the business develops annual budget while also managing and
developing over 50% of the regions new business. 09/2001 Branch Platform Banker Company Name － City , State Proactively initiaed, developed and managed long term profitable banking relationships while
also managing branch operational needs that pertained to employee management, compli-
ance and risk, ATM and cash management needs. Working with retail and business clients to
develop deposit growth while increasing fee income to the bank. 09/1995 to 08/2001 Cash Management Analyst/Cash Management Officer Company Name － City , State Developed and implemented Cash Management products for the Commercial Real Estate
and Business Banking segment, while assisting in the management of large corporate clients
for the sale of cash management products. Responsible for developing new cash management clients while retaining existing client relationships. Responsible for viewing cash man-
agement transactions, compliance reports and analyzing monthly analysis statements while
also monitoring the cash flow of clients using an excel spreadsheet. Managed cash management products while developing a strategic pricing and goal strategy. Cash Management Officer, Assistant Vice President Company Name － City , State Produced and executed various cash management solutions for business clients in the Maryland and DC Regions. Responsible for the sale of Cash Management services as well as the
maintaining of existing businesses within the market. Preparing sales presentations, proposals, resolving client issues, managing new small business development while negotiating cash
management pricing. Worked with business clients to implement ATM's, while monitoring
cash requests, and ATM usage at specific business locations. Reduced Bank costs by 12%
Completed more than 50 presentations and proposals. Education University of Phoenix and Fairleigh Dickinson University － City , State 05/2000 B.S : Business Management Business Management Principals of Banking/Laws of Banking
Management - Relationship
Operations/ Retail Banking/ Business Banking 2018 Business UMUC － City , State , USA Leadership & Professional Affliations - Howard County Academy of Finance Board - Board Member 2010
- Howard County Advisory Board - Board Member 2010
- Certified Business Women's Network - Women Business Advocate 2010
- Howard County Chamber of Commerce 2010
- Montgomery County Chamber of Commerce 2012
- Ambassador Junior Achievement Program 2008
- The Ray Lewis Foundation - Finance Chairperson 2003
- Baltimore 1000 - Financial Seminar Leader 2016 Technical Skills Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 & 5.1, Apollo System, Display Write, Office Writer 6.1 & 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante and Check System. CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System and Rolm Switchboard. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME921172719" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_921172719_1_605165127" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="921172719FNAM1"> </span> <span class="field" id="921172719LNAM1"> SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP</span> </div> </div> </div> <div class="section" id="SECTION_SUMM921172724" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM921172724"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921172724_1_605165141" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="921172724FRFM1"> <div> To maximize my exceptional management, retail, business banking and </div> <div> analytical talent, in a capacity that presents sales development and project management opportunities. </div> </div> </div> </div> <div class="section" id="SECTION_HILT921172726" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT921172726"> Professional Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921172726_1_605165143" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="921172726SKC11"> <ul> <li> Business Management </li> <li> Cash Flow Conversation Certified </li> <li> Treasury Management</li> <li> Business Banking Training</li> <li> Account Manager </li> <li> Business Finance</li> <li> CCM Training</li> <li> Principals of Banking</li> <li> Laws of Banking</li> <li> Operations Management </li> <li> Sales Goal Achiever</li> <li> SBA Achiever</li> <li> Customer Service Advocate</li> <li> Managing/Communications</li> <li> Leadership & Training</li> <li> Creative Problem Solving</li> <li> Team Building</li> <li> Mentoring & Coaching Staff</li> <li> Retail & Commercial Banking</li> <li> Efficiency Maximization, Process Improvement</li> <li> Strategic Planning</li> <li> Marketing Development</li> <li> Relationship Growth</li> <li> Business Banking Teller Certification Trainer</li> <li> PNC Accel College Day Recruiter & Presenter</li> </ul> </td> <td class="field twocol_2" id="921172726SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM921172722" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM921172722"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921172722_1_605165136" style="padding-top:0px;"> <div class="field singlecolumn" id="921172722FRFM1"> <ul> <li> Reduced Bank costs by 11% and increased corporate client retention in 1st and 2nd quarter.</li> <li> Developed internal prices improvement as well as external service enhancements to improve client satisfaction.</li> <li> Exceeded Treasury Management Goals each quarter by 115% - 129%</li> <li> 2013 Million Revenue Credit Goal Achiever</li> <li> Managed and supported 16 branches in Montgomery County</li> <li> Exceeded loan gaol by 50% while managing a portfolio of over 100 clients</li> <li> Exceeded branch deposit and profitability goals by 46%</li> <li> Completed and facilitated bank proposals and presentations</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR921172721" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR921172721"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921172721_1_605165129" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="921172721JSTD1"> 06/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="921172721EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="921172721JTIT1"> Senior Commercial Business Banking Relationship Manager, VP</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921172721COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921172721JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921172721JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921172721JDES1" itemprop="description"> <ul> <li> Responsible for generating and managing profitable loans and deposit portfolios and non-
interest income from businesses with annual sales of $1MM- $50MM while developing and
retaining long term profitable client relationships.</li> <li> Responsible for the management of an
assigned portfolio of business and mixed household accounts.</li> <li> Responsible for generating
new fee based revenue from both the credit and non credit ancillary product sales, to include
capital market products.</li> <li> I work with commercial businesses with annual revenue over
$1MM to include Dealer Finance/Commercial Lending.</li> <li> I am responsible for the Mont-
gomery County and DC Market/Region for the profitability, quality and growth of my assigned loan portfolio.</li> <li> I service all commercial business client relationships, including pro-
cessing of credit requests.</li> <li> Also responsible for retaining and strengthening current relationships and developing new
business through prospecting, Centers of Influence, client referrals.</li> <li> Assessing and using my
creativity to provide credit solutions to bank clients.</li> <li> Participates in civic, business and
community affairs, county associations and groups to solicit and develop new consumer and
small business households for the branch.</li> <li> Responsible for loan performance within the
branch pertaining to growth and profitability.</li> <li> I also work with my business partners to drive
cross-sales through referrals and to proactively serve the needs of the clients while expand-
ing the relationship and growing the overall portfolio.</li> <li> Meeting and exceeding sales goals in
lending,,deposits, revenue growth, profitability, and client acquisition.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921172721_2_605165130" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="921172721JSTD2"> 06/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="921172721EDDT2"> 05/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="921172721JTIT2"> Sr. Business Banking Treasury Management Officer, Vice President & Senior Business Banker</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921172721COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921172721JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921172721JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921172721JDES2" itemprop="description"> <ul> <li> A dual role that combined Treasury Management as well as Business Banking duties </li> <li> Responsible for the sale of Treasury Management services as well as the maintaining of existing businesses within the GWA Region, creating presentations for businesses located within my region on all Treasury Management products as well as developing, creating and implementing training, coaching the development of Business Bankers, Tellers and Financial Sales Consultants regarding the sale of Treasury Management services.</li> <li> Implementing calling program on all new business clients and prospects to offer new
Treasury Management products, partner with internal partners to uncover new opportunities
as to include; wealth, merchant services and other products offered by PNC Bank. </li> <li> Responsible for analyzing market conditions, trends and related factors for
services.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921172721_3_605165131" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="921172721JSTD3"> 10/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="921172721EDDT3"> 06/2013</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="921172721JTIT3"> Commercial Business Banking Relationship Manager, Assistant Vice President</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921172721COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921172721JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921172721JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921172721JDES3" itemprop="description"> <ul> <li> Responsible for generation and management of a profitable loan and deposit portfolio and
non-interest income from businesses with annual sales of $1MM- $25MM through the development and retention of long term, profitable client relationships.</li> <li> Responsible for the
management of an assigned portfolio of business and mixed household accounts.</li> <li> Retained
and strengthened current relationships and actively developed new business through
prospecting, Centers of Influence, client referrals while partnering with internal partners for
cross sell opportunities.</li> <li> Responsible for assessing and being creative in providing credit solutions to bank clients.</li> <li> Successful in meeting and exceeding sales goals in deposits, loans,
revenue growth, profitability, and client acquisition, also worked with internal partners to drive cross-sales through referrals for deposit opportunities as well as merchant services,
lending, treasury management and workplace banking</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921172721_4_605165132" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="921172721JSTD4"> 07/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="921172721EDDT4"> 10/2010</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="921172721JTIT4"> Senior Business Development Officer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921172721COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921172721JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921172721JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921172721JDES4" itemprop="description"> <ul> <li> Identified and sold TFCJ benefits to Select Employee Groups in the Anne Arundel, Prince
Georges and Howard County.</li> <li> Developed strategic marketing plans, conducted on-
site presentations to employer and their employees, created written proposals and negotiated
proposed interest with prospective Companies.</li> <li> Partnered with my branch to uncover new
business opportunities for the credit union, while coaching, mentoring and providing leader-
ship to the branch branch staff while managing goal setting, reviews, training and staffing.</li> <li> Assisted in the preparation of the business develops annual budget while also managing and
developing over 50% of the regions new business.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921172721_5_605165134" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="921172721JSTD5"> 09/2001</span> <span class="jobdates" format="%m/%Y" id="921172721EDDT5"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="921172721JTIT5"> Branch Platform Banker</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921172721COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921172721JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921172721JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921172721JDES5" itemprop="description"> <ul> <li> Proactively initiaed, developed and managed long term profitable banking relationships while
also managing branch operational needs that pertained to employee management, compli-
ance and risk, ATM and cash management needs.</li> <li> Working with retail and business clients to
develop deposit growth while increasing fee income to the bank.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921172721_6_605165135" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="921172721JSTD6"> 09/1995</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="921172721EDDT6"> 08/2001</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="921172721JTIT6"> Cash Management Analyst/Cash Management Officer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921172721COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921172721JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921172721JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921172721JDES6" itemprop="description"> <ul> <li> Developed and implemented Cash Management products for the Commercial Real Estate
and Business Banking segment, while assisting in the management of large corporate clients
for the sale of cash management products.</li> <li> Responsible for developing new cash management clients while retaining existing client relationships.</li> <li> Responsible for viewing cash man-
agement transactions, compliance reports and analyzing monthly analysis statements while
also monitoring the cash flow of clients using an excel spreadsheet.</li> <li> Managed cash management products while developing a strategic pricing and goal strategy.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921172721_7_605165133" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="921172721JTIT7"> Cash Management Officer, Assistant Vice President</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="921172721COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="921172721JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="921172721JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="921172721JDES7" itemprop="description"> <ul> <li> Produced and executed various cash management solutions for business clients in the Maryland and DC Regions.</li> <li> Responsible for the sale of Cash Management services as well as the
maintaining of existing businesses within the market.</li> <li> Preparing sales presentations, proposals, resolving client issues, managing new small business development while negotiating cash
management pricing.</li> <li> Worked with business clients to implement ATM's, while monitoring
cash requests, and ATM usage at specific business locations.</li> <li> Reduced Bank costs by 12%
Completed more than 50 presentations and proposals.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC921172723" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC921172723"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921172723_1_605165137" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="921172723GRYR1"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="921172723SCHO1" itemprop="name"> University of Phoenix and Fairleigh Dickinson University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="921172723SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="921172723SSTA1"> State</span> <span class="joblocation jobstate" id="921172723SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="921172723FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921172723_2_605165139" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="921172723GRYR2"> 05/2000</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="921172723DGRE2" itemprop="name"> B.S</span> <span> : </span> <span class="programline" id="921172723STUY2"> Business Management</span> </span> <span class="paddedline"> <span class="field" id="921172723FRFM2"> Business Management</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921172723_3_605165140" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="921172723GRYR3"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="921172723DGRE3" itemprop="name"> Principals of Banking/Laws of Banking
Management - Relationship
Operations/ Retail Banking/ Business Banking</span> <span class="programline" id="921172723STUY3"> </span> </span> <span class="paddedline"> <span class="field" id="921172723FRFM3"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_921172723_4_605176929" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="921172723GRYR4"> 2018</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="921172723DGRE4" itemprop="name"> </span> <span class="programline" id="921172723STUY4"> Business </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="921172723SCHO4" itemprop="name"> UMUC</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="921172723SCIT4"> City</span> <span> , </span> <span class="joblocation jobstate" id="921172723SSTA4"> State</span> <span> , </span> <span class="joblocation jobstate" id="921172723SCNT4"> USA</span> </span> <span class="paddedline"> <span class="field" id="921172723FRFM4"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR921172725" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR921172725"> Leadership & Professional Affliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921172725_1_605165142" style="padding-top:0px;"> <div class="field singlecolumn" id="921172725FRFM1"> <div> </div> <div> </div> <div> - Howard County Academy of Finance Board - Board Member 2010
</div> <div> - Howard County Advisory Board - Board Member 2010
</div> <div> - Certified Business Women's Network - Women Business Advocate 2010
</div> <div> - Howard County Chamber of Commerce 2010
</div> <div> - Montgomery County Chamber of Commerce 2012
</div> <div> - Ambassador Junior Achievement Program 2008
</div> <div> - The Ray Lewis Foundation - Finance Chairperson 2003
</div> <div> - Baltimore 1000 - Financial Seminar Leader 2016</div> </div> </div> </div> <div class="section" id="SECTION_SKLL921172727" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL921172727"> Technical Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_921172727_1_605165144" style="padding-top:0px;"> <div class="field singlecolumn" id="921172727FRFM1"> <div> Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 & 5.1, Apollo System, Display Write, Office Writer 6.1 & 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante and Check System.</div> <div> </div> <div> CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System and Rolm Switchboard. </div> </div> </div> </div> </div> | BANKING |
27,120,528 | MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II Objective Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company. Experience February 2015 to Current Company Name City , State Mortgage Banking Default Operations Specialist II Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing "specialty flags" Facilitate the gathering of underwriting documents for both pre and post underwriting decision making Responsible for conducting research on mortgage files currently in litigation Present results to management with issues and potential risks identified Receives decision/results from underwriting and QC review and process according to decision Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA) Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management. May 2014 to Current Company Name City , State Audio-Visual Technician Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist Coordinate and/or assist technical crews at various sites Work with inventory control to ensure complete equipment coverage for clients are established Operates multi-media equipment Responsible for all technical labor of production, ensuring picture, sound, and quality Performs maintenance of audio-visual equipment Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud Build strong relationships with future and current clients to promote services of PSAV. May 2013 to October 2013 Company Name City , State Closing Specialist I Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files Processed and preformed quality checks on all documents from lenders and attorneys for accuracy Ensured each state guideline in reference to closing instructions were followed Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies Prepared title company closing documents in timely and professional manner Worked to build strong partnerships with local lenders, realtors, and attorneys Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met. July 2009 to January 2011 Company Name City , State Corporate Trainer Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience. Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals. Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs. Conduct Train-the-Trainer forum for new programs. Facilitate training classes as needed. January 2011 to January 2012 Company Name City , State Mortgage Loan Processor II Act as a liaison between the borrower and the Investor requesting doc within a timely manner Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC) Manage a daily pipeline of 60 to 80 loans. Develop reporting for projected workflow daily January 2012 to May 2013 Company Name City , State Manager, Customer Service Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims Coached new Hires Conducted On the Job Training for associates Assisted homeowners with general questions and servicing of their mortgage and home equity loans Created procedures for servicing and Foreclosure guidelines. October 2006 to October 2008 Company Name City , State Team Leader Provided superior customer service while managing multiple projects. Provided Help Desk solution. Resolved all customer complaints to ensure the utmost customer service. Trouble shoot IP address for VOIP. January 2006 to January 2008 Company Name City , State Operations Assistant Assisted with preventative maintenance for security. Troubleshooted and repaired Hardware and Software issue. Reviewed surveys from quality assurance. January 2005 to January 2006 Company Name City , State Quality Assist Accurately measured vinyl siding. Trained new employees on proper work ethics. Assisted in quality control ensuring a higher quality product for clients. Education present University of North Texas City , State 2008 Remington College City , State Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major Skills Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME710231651" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_710231651_1_460034601" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="710231651FNAM1"> </span> <span> </span> <span class="field" id="710231651LNAM1"> MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II</span> </div> </div> </div> <div class="section" id="SECTION_SUMM710231653" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM710231653"> Objective</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_710231653_1_460034613" style="padding-top:0px;"> <div class="field singlecolumn" id="710231653FRFM1"> <p align="LEFT"> Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company.</p> </div> </div> </div> <div class="section" id="SECTION_EXPR710231655" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR710231655"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_710231655_1_460034603" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="710231655JSTD1"> February 2015</span> <span> to </span> <span class="jobdates" format="%B %Y" id="710231655EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="710231655COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="710231655JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231655JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="710231655JTIT1"> Mortgage Banking Default Operations Specialist II</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="710231655JDES1" itemprop="description"> <ul> <li> Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing "specialty flags" </li> <li> Facilitate the gathering of underwriting documents for both pre and post underwriting decision making </li> <li> Responsible for conducting research on mortgage files currently in litigation </li> <li> Present results to management with issues and potential risks identified </li> <li> Receives decision/results from underwriting and QC review and process according to decision </li> <li> Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation </li> <li> Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA) </li> <li> Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes</li> <li> Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_710231655_2_460034604" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="710231655JSTD2"> May 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="710231655EDDT2"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="710231655COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="710231655JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231655JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="710231655JTIT2"> Audio-Visual Technician</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="710231655JDES2" itemprop="description"> <ul> <li> Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist </li> <li> Coordinate and/or assist technical crews at various sites </li> <li> Work with inventory control to ensure complete equipment coverage for clients are established </li> <li> Operates multi-media equipment </li> <li> Responsible for all technical labor of production, ensuring picture, sound, and quality </li> <li> Performs maintenance of audio-visual equipment </li> <li> Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client </li> <li> Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud </li> <li> Build strong relationships with future and current clients to promote services of PSAV.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_710231655_3_460034605" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="710231655JSTD3"> May 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="710231655EDDT3"> October 2013</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="710231655COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="710231655JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231655JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="710231655JTIT3"> Closing Specialist I</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="710231655JDES3" itemprop="description"> <ul> <li> Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files </li> <li> Processed and preformed quality checks on all documents from lenders and attorneys for accuracy </li> <li> Ensured each state guideline in reference to closing instructions were followed </li> <li> Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies </li> <li> Prepared title company closing documents in timely and professional manner </li> <li> Worked to build strong partnerships with local lenders, realtors, and attorneys </li> <li> Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_710231655_4_460034606" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="710231655JSTD4"> July 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="710231655EDDT4"> January 2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="710231655COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="710231655JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231655JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="710231655JTIT4"> Corporate Trainer</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="710231655JDES4" itemprop="description"> <ul> <li> Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience.</li> <li> Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals.</li> <li> Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs.</li> <li> Conduct Train-the-Trainer forum for new programs.</li> <li> Facilitate training classes as needed.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_710231655_5_460034607" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="710231655JSTD5"> January 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="710231655EDDT5"> January 2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="710231655COMP5" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="710231655JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231655JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="710231655JTIT5"> Mortgage Loan Processor II</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="710231655JDES5" itemprop="description"> <ul> <li> Act as a liaison between the borrower and the Investor requesting doc within a timely manner </li> <li> Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC) </li> <li> Manage a daily pipeline of 60 to 80 loans.</li> <li> Develop reporting for projected workflow daily </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_710231655_6_460036290" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="710231655JSTD6"> January 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="710231655EDDT6"> May 2013</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="710231655COMP6" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="710231655JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231655JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="710231655JTIT6"> Manager, Customer Service</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="710231655JDES6" itemprop="description"> <ul> <li> Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims </li> <li> Coached new Hires </li> <li> Conducted On the Job Training for associates </li> <li> Assisted homeowners with general questions and servicing of their mortgage and home equity loans </li> <li> Created procedures for servicing and Foreclosure guidelines.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_710231655_7_460034608" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="710231655JSTD7"> October 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="710231655EDDT7"> October 2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="710231655COMP7" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="710231655JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231655JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="710231655JTIT7"> Team Leader</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="710231655JDES7" itemprop="description"> <ul> <li> Provided superior customer service while managing multiple projects.</li> <li> Provided Help Desk solution.</li> <li> Resolved all customer complaints to ensure the utmost customer service.</li> <li> Trouble shoot IP address for VOIP.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_710231655_8_460034609" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="710231655JSTD8"> January 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="710231655EDDT8"> January 2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="710231655COMP8" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="710231655JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231655JSTA8" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="710231655JTIT8"> Operations Assistant</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="710231655JDES8" itemprop="description"> <ul> <li> Assisted with preventative maintenance for security.</li> <li> Troubleshooted and repaired Hardware and Software issue.</li> <li> Reviewed surveys from quality assurance.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_710231655_9_460034610" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="710231655JSTD9"> January 2005</span> <span> to </span> <span class="jobdates" format="%B %Y" id="710231655EDDT9"> January 2006</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="710231655COMP9" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="710231655JCIT9" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231655JSTA9" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="710231655JTIT9"> Quality Assist</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="710231655JDES9" itemprop="description"> <ul> <li> Accurately measured vinyl siding.</li> <li> Trained new employees on proper work ethics.</li> <li> Assisted in quality control ensuring a higher quality product for clients.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC710231656" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC710231656"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_710231656_1_460034611" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="710231656GRYR1"> present</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="710231656SCHO1" itemprop="name"> University of North Texas</span> <br/> <span class="joblocation jobcity" id="710231656SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231656SSTA1"> State</span> <span class="joblocation jobstate" id="710231656SCNT1"> </span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="710231656STUY1"> </span> <br/> <span class="degree" id="710231656DGRE1" itemprop="name"> </span> </span> <span class="paddedline"> <span class="field" id="710231656FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_710231656_2_460034612" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="710231656GRYR2"> 2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="710231656SCHO2" itemprop="name"> Remington College</span> <br/> <span class="joblocation jobcity" id="710231656SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="710231656SSTA2"> State</span> <span class="joblocation jobstate" id="710231656SCNT2"> </span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="710231656STUY2"> </span> <br/> <span class="degree" id="710231656DGRE2" itemprop="name"> Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major </span> </span> <span class="paddedline"> <span class="field" id="710231656FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL710231658" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL710231658"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_710231658_1_460034614" style="padding-top:0px;"> <div class="field singlecolumn" id="710231658FRFM1"> <p align="LEFT"> Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow</p> </div> </div> </div> </div> | BANKING |
70,667,011 | MORTGAGE GROUP OPERATIONS MANAGER, BANKING OFFICER Summary Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Highlights MS Office proficient Risk management evaluation background Excellent communication skills Organized Reliable Strong sense of banking ethics Strong compliance and operational background Experience 08/2014 to Current Mortgage Group Operations Manager, Banking Officer Company Name - City , State Monitor and approve pricing deviations in accordance with BB&T policy Monitor pipelines to ensure compliance and timely action for clients by Mortgage Loan Officers (MLOs). Monitor prequalification pipelines to ensure timely and appropriate actions by MLOs Act as a liaison between MLOs and the Regional Production Support Teams (RPSTs), Appraisal unit and Construction Permanent (CP) unit. Communicate and escalate loan issues, as needed Develop, coach and guide staff for continued “grass roots” level execution of assigned operational components of retail mortgage lending Integrate staff into new processes and systems as well as deepen relationships with production associates so that issues can be identified early, reported quickly and solutions offered Coordinate “rush files” and process prioritization with the RPST Become thoroughly familiar with UniFi and assist MLOs and administrative staff with issues as they arise. Communicate and escalate issues, as needed Support MMMs and Group Mortgage Managers (GMMs) in researching client complaints in accordance with BB&T process and policy Be aware of regulatory and operational issues and upcoming changes. Communicate and escalate issues, as needed. Coordinate Small Business and Mortgage Cross Sell (SAM) scheduling for regional personnel. Follow-up with associates on delinquent training as required by Learning Center Conduct knowledge sessions and coordinate implementation of new products, product changes and updates. Arrange for proper HS on boarding, training, equipment and administrative processing of new hires. 08/2013 to 08/2014 Home Mortgage Direct Mortgage Loan Counselor Company Name - City , State Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as BB&T Mortgage products and their benefits Execute consistently on BB&T's referral process (IRM) by introducing mortgage clients to other bank services for cross sell opportunities Assist Mortgage Loan Administration with client, attorney, or appraiser document follow-up as determined through quality control or post closing review Execute effective mortgage client development plans to meet or exceed agreed upon mortgage production goals (including continuous sales/phone sales training) Maintain a complete and thorough knowledge of BB&T Mortgage Strategies, Policies and Procedures, as well as secondary market investor's guidelines utilized by the bank Adhere to and comply fully with any and all BB&T policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal law 01/2011 to 08/2013 Credit Analyst 1 (BBRC) Company Name - City , State Responsible for spreading financial statements and tax returns according to GAAP and internal credit policies. Analyzing diverse credit information for BBRC channel loans. Providing financial analysis of several types of business entities to assist underwriters with credit decision. Proficient knowledge of Hogan, AFS, Blast, Credit Fulfillment, Moody's, PFA and, SeeMore Plus. 01/2010 to 04/2011 Commercial Loan Documentation Specialist Company Name - City , State Loan administration duties include the review and preparation for assigned loan portfolio. Loan documentation business customers (secured and unsecured) Provides support to Regional Business Banking Customers (Revenues $2-$20 million) Review credit approvals, verify documentation and comply with credit/bank policies Maintain customer care line to prepare assistance for Regional Business Banking 01/2005 to 09/2009 Banking Center Manager II AVP Company Name - City , State Lead a team of sales/service professional to meet and exceed goals and service targets Directly work with customer to uncover and satisfy their financial/mortgage needs Conducted and approved quarterly and yearly performance evaluations of associates Developed and monitored individual quarterly development plans for all direct reports Generating sales leads through community outreach activities and developing business partners Ensured the audit/compliance procedures of the center are followed while maintaining the highest level Of customer service Managed difficult situations with customers and providing clients with information, data and advice Periodically communicated with consumer executives, review center performance assessments and update staff on business developments Created workforce stability by cultivating an engaged, spirited and well coached team. 01/2001 to 01/2005 Personal Banker, Officer Company Name - City , State Provide financial solutions to consumers and business. Provided financial and advising counseling to customers Prepared loan documents and conducted closings Comply with all federal and state regulations. Accomplishments Employee Relations Process Improvement Recruiting and Retention Increased mortgage pipeline by 75% with in one year Ranked 3rd out of 37 banking center in operational excellence in previous market Employee Development / Training Selected by Senior Management as contributor for CFPB project to prepare for 2015 CFPB origination exam Promoted to Mortgage Operations Manager of Home Mortgage Direct within a year Education April 2003 Real Estate Fundamentals Completed Salesperson / Broker Course : Real Estate Broker Dan Mohr Estate School - City , State 2015 BS : Business Management Guilford College - City , State Minor in Non-Profit Management Skills Developing business, credit, clients service, mortgage compliance, understands CFBP requirements, mortgage loan origination, financial analysis, proficient with Unifi system, policies and sales | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME673278419" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_673278419_1_437654842" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="673278419FNAM1"> </span> <span> </span> <span class="field" id="673278419LNAM1"> MORTGAGE GROUP OPERATIONS MANAGER, BANKING OFFICER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM673278421" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM673278421"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673278421_1_437656549" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="673278421FRFM1"> <p align="LEFT"> Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.</p> </div> </div> </div> <div class="section" id="SECTION_HILT673278422" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT673278422"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673278422_1_437657847" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="673278422SKC11"> <ul> <li> MS Office proficient</li> <li> Risk management evaluation background</li> <li> Excellent communication skills</li> <li> Organized</li> </ul> </td> <td class="field twocol_2" id="673278422SKC21"> <ul> <li> Reliable</li> <li> Strong sense of banking ethics</li> <li> Strong compliance and operational background</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR673278423" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR673278423"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673278423_1_437674250" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="673278423JSTD1"> 08/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="673278423EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673278423JTIT1"> Mortgage Group Operations Manager, Banking Officer </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673278423COMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="673278423JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="673278423JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="673278423JDES1" itemprop="description"> <ul> <li> Monitor and approve pricing deviations in accordance with BB&T policy</li> <li> Monitor pipelines to ensure compliance and timely action for clients by Mortgage Loan Officers (MLOs).</li> <li> Monitor prequalification pipelines to ensure timely and appropriate actions by MLOs</li> <li> Act as a liaison between MLOs and the Regional Production Support Teams (RPSTs), Appraisal unit and Construction Permanent (CP) unit. Communicate and escalate loan issues, as needed</li> <li> Develop, coach and guide staff for continued “grass roots” level execution of assigned operational components of retail mortgage lending</li> <li> Integrate staff into new processes and systems as well as deepen relationships with production associates so that issues can be identified early, reported quickly and solutions offered</li> <li> Coordinate “rush files” and process prioritization with the RPST</li> <li> Become thoroughly familiar with UniFi and assist MLOs and administrative staff with issues as they arise. Communicate and escalate issues, as needed</li> <li> Support MMMs and Group Mortgage Managers (GMMs) in researching client complaints in accordance with BB&T process and policy</li> <li> Be aware of regulatory and operational issues and upcoming changes. Communicate and escalate issues, as needed.</li> <li> Coordinate Small Business and Mortgage Cross Sell (SAM) scheduling for regional personnel.</li> <li> Follow-up with associates on delinquent training as required by Learning Center</li> <li> Conduct knowledge sessions and coordinate implementation of new products, product changes and updates.</li> <li> Arrange for proper HS on boarding, training, equipment and administrative processing of new hires.</li> </ul> <br/> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673278423_2_437671377" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="673278423JSTD2"> 08/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="673278423EDDT2"> 08/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673278423JTIT2"> Home Mortgage Direct Mortgage Loan Counselor </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673278423COMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="673278423JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="673278423JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="673278423JDES2" itemprop="description"> <ul> <li> Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as BB&T Mortgage products and their benefits </li> <li> Execute consistently on BB&T's referral process (IRM) by introducing mortgage clients to other bank services for cross sell opportunities</li> <li> Assist Mortgage Loan Administration with client, attorney, or appraiser document follow-up as determined through quality control or post closing review</li> <li> Execute effective mortgage client development plans to meet or exceed agreed upon mortgage production goals (including continuous sales/phone sales training)</li> <li> Maintain a complete and thorough knowledge of BB&T Mortgage Strategies, Policies and Procedures, as well as secondary market investor's guidelines utilized by the bank</li> <li> Adhere to and comply fully with any and all BB&T policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal law</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673278423_3_437654844" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="673278423JSTD3"> 01/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="673278423EDDT3"> 08/2013</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673278423JTIT3"> Credit Analyst 1 (BBRC)</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673278423COMP3" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="673278423JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="673278423JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="673278423JDES3" itemprop="description"> <ul> <li> Responsible for spreading financial statements and tax returns according to GAAP and internal credit policies.</li> <li> Analyzing diverse credit information for BBRC channel loans.</li> <li> Providing financial analysis of several types of business entities to assist underwriters with credit decision.</li> <li> Proficient knowledge of Hogan, AFS, Blast, Credit Fulfillment, Moody's, PFA and, SeeMore Plus.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673278423_4_437654845" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="673278423JSTD4"> 01/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="673278423EDDT4"> 04/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673278423JTIT4"> Commercial Loan Documentation Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673278423COMP4" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="673278423JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="673278423JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="673278423JDES4" itemprop="description"> <ul> <li> Loan administration duties include the review and preparation for assigned loan portfolio.</li> <li> Loan documentation business customers (secured and unsecured) Provides support to Regional Business Banking Customers (Revenues $2-$20 million)</li> <li> Review credit approvals, verify documentation and comply with credit/bank policies Maintain customer care line to prepare assistance for Regional Business Banking </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673278423_5_437654846" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="673278423JSTD5"> 01/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="673278423EDDT5"> 09/2009</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673278423JTIT5"> Banking Center Manager II AVP</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673278423COMP5" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="673278423JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="673278423JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="673278423JDES5" itemprop="description"> <ul> <li> Lead a team of sales/service professional to meet and exceed goals and service targets Directly work with customer to uncover and satisfy their financial/mortgage needs </li> <li> Conducted and approved quarterly and yearly performance evaluations of associates Developed and monitored individual quarterly development plans for all direct reports Generating sales leads through community outreach activities and developing business partners</li> <li> Ensured the audit/compliance procedures of the center are followed while maintaining the highest level Of customer service</li> <li> Managed difficult situations with customers and providing clients with information, data and advice </li> <li> Periodically communicated with consumer executives, review center performance assessments and update staff on business developments</li> <li> Created workforce stability by cultivating an engaged, spirited and well coached team.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673278423_6_437654847" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="673278423JSTD6"> 01/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="673278423EDDT6"> 01/2005</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673278423JTIT6"> Personal Banker, Officer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673278423COMP6" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="673278423JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="673278423JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="673278423JDES6" itemprop="description"> <ul> <li> Provide financial solutions to consumers and business.</li> <li> Provided financial and advising counseling to customers Prepared loan documents and conducted closings </li> <li> Comply with all federal and state regulations.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_ACCM673278426" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM673278426"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673278426_1_437654848" style="padding-top:0px;"> <div class="field singlecolumn" id="673278426FRFM1"> <ul> <li> Employee Relations Process Improvement Recruiting and Retention Increased mortgage pipeline by 75% with in one year Ranked 3rd out of 37 banking center in operational excellence in previous market Employee Development / Training</li> <li> Selected by Senior Management as contributor for CFPB project to prepare for 2015 CFPB origination exam</li> <li> Promoted to Mortgage Operations Manager of Home Mortgage Direct within a year </li> </ul> </div> </div> </div> <div class="section" id="SECTION_EDUC673278424" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC673278424"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673278424_1_437654849" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="673278424GRYR1"> April 2003</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="673278424DGRE1" itemprop="name"> Real Estate Fundamentals Completed Salesperson / Broker Course</span> <span> : </span> <span class="programline" id="673278424STUY1"> Real Estate Broker </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="673278424SCHO1" itemprop="name"> Dan Mohr Estate School</span> <span class="statesWrapper"> - </span> <span class="joblocation jobcity" id="673278424SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="673278424SSTA1"> State</span> <span class="joblocation jobstate" id="673278424SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="673278424FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673278424_2_437654850" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="673278424GRYR2"> 2015</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="673278424DGRE2" itemprop="name"> BS</span> <span> : </span> <span class="programline" id="673278424STUY2"> Business Management</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="673278424SCHO2" itemprop="name"> Guilford College</span> <span class="statesWrapper"> - </span> <span class="joblocation jobcity" id="673278424SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="673278424SSTA2"> State</span> <span class="joblocation jobstate" id="673278424SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="673278424FRFM2"> <p align="LEFT"> Minor in Non-Profit Management </p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL673278427" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL673278427"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673278427_1_437654851" style="padding-top:0px;"> <div class="field singlecolumn" id="673278427FRFM1"> <p align="LEFT"> Developing business, credit, clients service, mortgage compliance, understands CFBP requirements, mortgage loan origination, financial analysis, proficient with Unifi system, policies and sales</p> </div> </div> </div> </div> | BANKING |
36,302,399 | BANKING CENTER MANAGER, ASSISTANT VICE PRESIDENT Summary Hands-on, dependable, dedicated team coach, who is goal directed as well as quality and detail conscious. Extensive passion toward developing employees to their fullest potential. Maintains a high degree of energetic leadership, problem-solving, planning and team building skills that lead to successful sales teams. Highlights Established track record of exceptional sales results. Advocate of continuous education. Excellent communication skills. Compelling leadership skills. Resolution oriented. Enthusiastic and Effective Leadership style. Accomplishments Currently standing at highest percentage achieved for banking center goals in 2014. Top 10% Banking Center in 2013 for Comerica Bank, Michigan Market. Developed two under-performing Banking Centers into top performing offices in 2011-2012 and 2012-Present Day. Top performing Assistant Manager Statewide for Comerica Bank in 2010. Experience 01/2012 to Current Banking Center Manager, Assistant Vice President Comerica Bank (Brooklyn Office) Promote the importance of higher education and assist employees with steps to achieve such goals. Nominated as a Banking Center Manager Mentor for new and existing colleague onboarding process. Directly manage the human resource processes for employees, including selection, training, performance management, individual career development and retention. Designated management trainer for first time Assistant Manager and Personal Bankers. Created and established a successful training program for new management personal after corporate program was eliminated. Develop and manage high-performing employees through positive and professional relationship team building skills. Hold weekly sales meetings, and daily debriefs pertaining to sales goals and operation changes. Utilize all sales tools; including profiling customer's needs through the use of various technologies, including generating business from call center leads. Exceed Corporates budgeting fee collection expectation. 01/2011 to 01/2012 Banking Center Manager, First Level Officer Comerica Bank (Grass Lake Office) Lead and direct sales, quality customer service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share, and customer and employee satisfaction. Actively coach and model behaviors concerning sales and services. Educate staff on corporate and operational changes and reinforce the benefits. Responsible for overall leadership of sales management and success of Banking Center. Complete financial assessments on clientele, analyze their needs and make professional banking recommendations based off of assessments. Proactively develop and maintain relationships with business partners. 04/2005 to 01/2011 Banking Center Assistant Manager Company Name Select, develop and retain a diverse team of high performing individuals. Lead by example and educate staff in the areas of: extraordinary customer experience, service excellence, and thorough knowledge of products and services. Coach and mentor individual development processes for assigned employees, including on the job training, career development, team development and ensure successful employee retention. Proactive behavior has led to consistently meeting and exceeding individual sales goals. Banking Center Licensed Financial Specialist with a proven successful background in conservative investment alternatives for retail client. Responsible for continual banking center training in all federal, state and local laws and regulations and to ensure completion of required coursework annually. Ensure staff is thoroughly trained on consumer compliance, transaction authorities, and up to date on fraud awareness. Maintain human resource records and administer disciplinary action employees. Actively participate in community events and planning of events that assist with company branding and recognition. Actively recruited and oversaw training for all new branch employees.Developed the annual branch business plan for maximum profitability and effectiveness. 01/2002 to 01/2005 Michigan Regional Account Manager Company Name Develop presentations to target top-producing agents and secure commitment and follow up with commitments and monitor percentage attainment of stated goals. Educate real estate agents on products and services available that would provide financial assistance with the transition of their new home owners in the event of any immediate mechanical failures. Strong knowledge of residential real estate law demonstrated through instructing an accredited continuing education course for realtors in the issue pertaining to risk management. Maintain marketing concessions and monitor their use judiciously while adhering to contract and call center policies. Mediate unresolved claims between consumer and Home Security of America through extensive negotiations. Present Home Security of America's message to individual agents and brokers, as a part of maintaining existing relationships as well as prospecting new clients through warm and cold calling. Expand client referral base through networking groups: Michigan Board of Realtors; Western Wayne Board of Realtors; Lansing Board of Realtors and Oakland Board of Realtors. Education 1 2012 Principles of Accounting-Jackson College (2013) Communication and Social/Organizational Change-Central Michigan University Graduate Program (2013) Introduction to Probability and Statistics-Jackson College (2012) Human Resource Management-Central Michigan University Graduate Program (2012). Organizational Dynamics and Human Behavior-Central Michigan University Graduate Program 1 2002 Bachelor of Science Michigan State University Skills Accounting, Assistant Manager, banking, benefits, branding, budgeting, business development, call center, Coach, cold calling, clientele, client, clients, customer service, direct sales, Financial, Human Resource, instructing, team building, leadership, team development, law, marketing, market, mechanical, meetings, Mentor, Office, negotiations, networking, Organizational, performance management, policies, presentations, processes, producing, quality, real estate, retail, risk management, sales, sales management, Statistics, trainer Additional Information Licenses: NMLS (2012-Present) Series 6 and 63 (2009) Life Insurance (2008) Michigan Real Estate (2004) Property and Casualty (2003) Professional Affiliations Brooklyn Irish Hills Chamber Member (2012-Present). Grass Lake Regional Chamber- Member (2011). Grass Lake Regional Golf Outing Committee (2011, 2012). Grass Lake Regional-Board of Directors Member (2011, 2012). Head of Manchester Area Chamber of Commerce Activity Committee (2007-2010). Manchester Chicken Broil Event Volunteer (2007-2010, 2014). Manchester Area Chamber Golf Outing-Committee Member (2007-2010). Manchester Area Youth Soccer Association-Volunteer Coach (2010). Co-Chair for March of Dimes-Comerica Bank Team (2007-2008). | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME490181871" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_490181871_1_319645596" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="490181871FNAM1"> </span> <span> </span> <span class="field" id="490181871LNAM1"> BANKING CENTER MANAGER, ASSISTANT VICE PRESIDENT</span> </div> </div> </div> <div class="section" id="SECTION_SUMM490181873" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM490181873"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490181873_1_322336959" style="
padding-top:0px;
"> <div class="field singlecolumn noPind" id="490181873FRFM1"> <p align="LEFT"> Hands-on, dependable, dedicated team coach, who is goal directed as well as quality and detail conscious. Extensive passion toward developing employees to their fullest potential. Maintains a high degree of energetic leadership, problem-solving, planning and team building skills that lead to successful sales teams.</p> </div> </div> </div> <div class="section" id="SECTION_HILT490181874" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT490181874"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490181874_1_322337007" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="490181874SKC11"> <ul> <li> Established track record of exceptional sales results.</li> <li> Advocate of continuous education.</li> <li> Excellent communication skills.</li> </ul> </td> <td class="field twocol_2" id="490181874SKC21"> <ul> <li> Compelling leadership skills.</li> <li> Resolution oriented.</li> <li> Enthusiastic and Effective Leadership style.</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM490182376" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM490182376"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490182376_1_322346977" style="
padding-top:0px;
"> <div class="field singlecolumn" id="490182376FRFM1"> <p align="LEFT"> Currently standing at highest percentage achieved for banking center goals in 2014.</p> <br/> <p align="LEFT"> Top 10% Banking Center in 2013 for Comerica Bank, Michigan Market.</p> <br/> <p align="LEFT"> Developed two under-performing Banking Centers into top performing offices in 2011-2012 and 2012-Present Day.<font> </font> </p> <p> <font> <br/> </font> </p> <p align="LEFT"> <font> Top performing Assistant Manager Statewide for Comerica Bank in 2010.</font> </p> <font> <br/> <br/> <br/> </font> </div> </div> </div> <div class="section" id="SECTION_EXPR490181875" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR490181875"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490181875_1_319645598" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="490181875JSTD1"> 01/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490181875EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="490181875JTIT1"> Banking Center Manager, Assistant Vice President</span> </span> <span class="paddedline"> <span class="jobline" id="490181875JDES1" itemprop="description"> <ul> <li> Comerica Bank (Brooklyn Office) Promote the importance of higher education and assist employees with steps to achieve such goals.</li> <li> Nominated as a Banking Center Manager Mentor for new and existing colleague onboarding process.</li> <li> Directly manage the human resource processes for employees, including selection, training, performance management, individual career development and retention.</li> <li> Designated management trainer for first time Assistant Manager and Personal Bankers.</li> <li> Created and established a successful training program for new management personal after corporate program was eliminated.</li> <li> Develop and manage high-performing employees through positive and professional relationship team building skills.</li> <li> Hold weekly sales meetings, and daily debriefs pertaining to sales goals and operation changes.</li> <li> Utilize all sales tools; including profiling customer's needs through the use of various technologies, including generating business from call center leads.</li> <li> Exceed Corporates budgeting fee collection expectation.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490181875_2_319645599" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="490181875JSTD2"> 01/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490181875EDDT2"> 01/2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="490181875JTIT2"> Banking Center Manager, First Level Officer</span> </span> <span class="paddedline"> <span class="jobline" id="490181875JDES2" itemprop="description"> <ul> <li> Comerica Bank (Grass Lake Office) Lead and direct sales, quality customer service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share, and customer and employee satisfaction.</li> <li> Actively coach and model behaviors concerning sales and services.</li> <li> Educate staff on corporate and operational changes and reinforce the benefits.</li> <li> Responsible for overall leadership of sales management and success of Banking Center.</li> <li> Complete financial assessments on clientele, analyze their needs and make professional banking recommendations based off of assessments.</li> <li> Proactively develop and maintain relationships with business partners.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490181875_3_319645600" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="490181875JSTD3"> 04/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490181875EDDT3"> 01/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="490181875JTIT3"> Banking Center Assistant Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="490181875COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="490181875JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="490181875JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="490181875JDES3" itemprop="description"> <ul> <li> Select, develop and retain a diverse team of high performing individuals.</li> <li> Lead by example and educate staff in the areas of: extraordinary customer experience, service excellence, and thorough knowledge of products and services.</li> <li> Coach and mentor individual development processes for assigned employees, including on the job training, career development, team development and ensure successful employee retention.</li> <li> Proactive behavior has led to consistently meeting and exceeding individual sales goals.</li> <li> Banking Center Licensed Financial Specialist with a proven successful background in conservative investment alternatives for retail client.</li> <li> Responsible for continual banking center training in all federal, state and local laws and regulations and to ensure completion of required coursework annually.</li> <li> Ensure staff is thoroughly trained on consumer compliance, transaction authorities, and up to date on fraud awareness.</li> <li> Maintain human resource records and administer disciplinary action employees.</li> <li> Actively participate in community events and planning of events that assist with company branding and recognition.</li> </ul> <p align="LEFT"> Actively recruited and oversaw training for all new branch employees.Developed the annual branch business plan for maximum profitability and effectiveness.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490181875_4_319645601" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="490181875JSTD4"> 01/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="490181875EDDT4"> 01/2005</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="490181875JTIT4"> Michigan Regional Account Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="490181875COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="490181875JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="490181875JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="490181875JDES4" itemprop="description"> <ul> <li> Develop presentations to target top-producing agents and secure commitment and follow up with commitments and monitor percentage attainment of stated goals.</li> <li> Educate real estate agents on products and services available that would provide financial assistance with the transition of their new home owners in the event of any immediate mechanical failures.</li> <li> Strong knowledge of residential real estate law demonstrated through instructing an accredited continuing education course for realtors in the issue pertaining to risk management.</li> <li> Maintain marketing concessions and monitor their use judiciously while adhering to contract and call center policies.</li> <li> Mediate unresolved claims between consumer and Home Security of America through extensive negotiations.</li> <li> Present Home Security of America's message to individual agents and brokers, as a part of maintaining existing relationships as well as prospecting new clients through warm and cold calling.</li> <li> Expand client referral base through networking groups: Michigan Board of Realtors; Western Wayne Board of Realtors; Lansing Board of Realtors and Oakland Board of Realtors.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC490181876" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC490181876"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490181876_1_319645602" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" id="490181876GRYR1"> 1 2012</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="490181876DGRE1" itemprop="name"> Principles of Accounting-Jackson College (2013) Communication and Social/Organizational Change-Central Michigan University Graduate Program (2013) Introduction to Probability and Statistics-Jackson College (2012) Human Resource Management-Central Michigan University Graduate Program (2012). Organizational Dynamics and Human Behavior-Central Michigan University Graduate Program </span> <span class="programline" id="490181876STUY1"> </span> </span> <span class="paddedline"> <span class="field" id="490181876FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_490181876_2_319645603" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" id="490181876GRYR2"> 1 2002</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="490181876DGRE2" itemprop="name"> Bachelor of Science</span> <span class="programline" id="490181876STUY2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="490181876SCHO2" itemprop="name"> Michigan State University</span> <span class="joblocation jobcity" id="490181876SCIT2"> </span> <span class="joblocation jobstate" id="490181876SSTA2"> </span> <span class="joblocation jobstate" id="490181876SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="490181876FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL490181878" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL490181878"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490181878_1_319645605" style="
padding-top:0px;
"> <div class="field singlecolumn" id="490181878FRFM1"> Accounting, Assistant Manager, banking, benefits, branding, budgeting, business development, call center, Coach, cold calling, clientele, client, clients, customer service, direct sales, Financial, Human Resource, instructing, team building, leadership, team development, law, marketing, market, mechanical, meetings, Mentor, Office, negotiations, networking, Organizational, performance management, policies, presentations, processes, producing, quality, real estate, retail, risk management, sales, sales management, Statistics, trainer</div> </div> </div> <div class="section" id="SECTION_ADDI490181879" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI490181879"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490181879_1_319645606" style="
padding-top:0px;
"> <div class="field singlecolumn" id="490181879FRFM1"> <ul> <li> Licenses: NMLS (2012-Present) Series 6 and 63 (2009) Life Insurance (2008) Michigan Real Estate (2004) Property and Casualty (2003) </li> </ul> </div> </div> </div> <div class="section" id="SECTION_AFIL490181877" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL490181877"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_490181877_1_319645604" style="
padding-top:0px;
"> <div class="field singlecolumn" id="490181877FRFM1"> Brooklyn Irish Hills Chamber Member (2012-Present). Grass Lake Regional Chamber- Member (2011). Grass Lake Regional Golf Outing Committee (2011, 2012). Grass Lake Regional-Board of Directors Member (2011, 2012). Head of Manchester Area Chamber of Commerce Activity Committee (2007-2010). Manchester Chicken Broil Event Volunteer (2007-2010, 2014). Manchester Area Chamber Golf Outing-Committee Member (2007-2010). Manchester Area Youth Soccer Association-Volunteer Coach (2010). Co-Chair for March of Dimes-Comerica Bank Team (2007-2008). </div> </div> </div> </div> | BANKING |
89,049,979 | LEGAL SPECIALIST III - INVESTMENT BANKING SUBPOENA COMPLIANCE Summary Certified paralegal with an extensive legal background, excellent supervisor skills and Investment Banking knowledge, seeking a position within the Financial Industry where my knowledge of legal terminology, banking laws, and regulatory policies and procedures would be fully utilized and expanded. Highlights CORE SKILLS Advanced Monitoring Regulatory Compliance Protection of Customer's Rights Risk Management High-Risk Investigations Quality & Efficiency Assurance Investment Banking Strategic Thinking Policy & Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Skills COMPUTER KNOWLEDGE WordPerfect Microsoft Word Excel PowerPoint Outlook Time Map MA 3000 LawDrill eRoom CourtExpress Courtlinks Lexis-Nexis Westlaw Live Edgar Pacer Summation Concordance Trial Director Shepardize Cite Check Blue Book e-discovery NYSCEF ITC BPAI TTAB Intralinks PAIR Access Equliar Clearwell Stratify. Notary Public Advanced Monitoring Advanced Monitoring Regulatory Compliance Protection of Customer's Rights Risk Management High-Risk Investigations Quality & Efficiency Assurance Investment Banking Strategic Thinking Policy & Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Accomplishments 2008: Nominated "Paralegal of the Year Award" by the American Association for Justice 2003: Awarded Employee of the Month 1999: Awarded Miss Congeniality 2015: Member of the Rewards & Recognition Committee 2010: Member of the National Federation of Paralegal Associations 2009: Presentation on Paralegal Trial Procedures and Duties 2007: Legal Staff Profile, an article written by Law Crossing 2005: Labor & Employment Newsletter: State Minimum Wage Guide 2004: Diversity Sensitivity Training to clients including staff and management 2003: Article: You're Hired Let's Arbitrate Experience Legal Specialist III - Investment Banking Subpoena Compliance December 2013 to Current Company Name － City , State Create data analytics related to complex compliance financial investigations, experience in banking environment and familiar with various financial products. Responsible for complex Investment Bank investigations and analysis to ensure bank-wide compliance with Bank Secrecy Act (BSA), the USA Patriot Act, Office of Foreign Asset Control and other guidance as published by FinCen, FDIC, Federal Trade Commission (FTC) or the US Treasury Department. Assessing the risk of customers to the Bank including reviewing for Anti-Money Laundering (AML) and Suspicious Activity Reports (SARs) investigations. Communicating effectively, verbally or written, while supporting GIRE, GS&I, AML and other internal and regulatory departments. Construct filters and queries to refine e-discovery reviews with attorneys and LDM Department. Prepare objections to the subpoenas and negotiate the scope and bread of the request. Knowledge of the financial industry and investing banking practices including mergers, acquisitions, capital markets, equity research, securities clearing and prime brokerage. Benefit Consultant Agent April 2013 to November 2013 Company Name － City , State Conduct seminars on Healthcare reform Detailed-oriented with excellent research, investigative and reporting skills. Extensive knowledge of substantive and procedural aspects of the Insurance industry. Provide information on the 12 supplemental insurance products to potential clients Research the changing Healthcare laws and Tax Regulations in New Jersey and New York Training to sell mutual funds, annuities, securities, retirement plans and insurance products. Case Supervisor and Project Management Professional October 2000 to April 2013 Company Name － City , State Responsible for managing 5-15 paralegals on cases, projects, trials and appeal assignments Coordinate and delegate assignments and cases to junior paralegals and temporary support staff Supervise, hire, train and support paralegals in the firm's New York, New Jersey and Boston offices Boost staff morale and improve teamwork by being accessible after hours for problem resolutions Redesigned paralegal and staff forms for greater effectiveness with e-discovery tools Strong analytical skill and willingness to deal with and solve on-going unique situations Senior Trial Paralegal, Intellectual Property Assist NY, NJ, CA and TX offices with trademark infringement and internet counterfeiting matters Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims Prosecute patents cases with the International Trade Commission and Board of Patent Appeals and Interferences Deal with unfair competition, trade secrets, false advertising, patent and copyright infringement issues Senior Trial Paralegal, Labor & Employment Assist 5 attorneys in the areas of labor law issues including employment, union, wage & hour, FLSA, and ERISA Collaborate with attorneys during Federal and State trials involving ADA, harassment litigations, domestic violence in the workplace, employment agreements, separations, wage and hour issues and ERISA liability Provide support with claims of executive compensation, fiduciary, professional liability at the Alternative Dispute Resolution, arbitration, medication, NASD, and EEOC levels Draft current editions of sensitivity training guides, employee handbooks, management policies and employment agreements and collective bargaining agreements Trial Paralegal, Corporate Basic knowledge in the areas of corporate, securities,venture capital, and private equity transaction Analyze proxy statements, officer questionnaires, forms 10-K, 10-Q and 8-K for compliance. Involved in officer and director stock transactions, during and after employment. Review and analyze SEC, Equity Capital Market (ECM) and acquisitions documents. Paralegal, Litigation Assist in trial preparations by creating trial notebooks of plaintiff and defendant witnesses witness outlines, deposition digests, pleadings, motions, orders, and potential trial exhibits Digest deposition and hearing transcripts in a computer database Identify and accumulate background information on opposing counsel's witnesses and experts Create, manage, scan, code and edit index of discovery production including correspondence, pleadings, and bates stamped documents in an electronic computer database. Create discovery and privilege logs. Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance January 1999 to October 2000 Company Name － City , State New York, New York 01/1999 - 10/2000 Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance Paralegal, Personal Injury March 1997 to January 1999 Company Name － City , State Paralegal May 1996 to March 1997 Company Name － City , State Securities Education License : Life & Health Insurance , 2012 New Jersey State Life New Jersey State Life & Health Insurance License 2012 Certification : Paralegal Studies Program , 1996 Benjamin N. Cardozo School of Law － City , State , US ABA approved Certification, Paralegal Studies Program, General Practice 1996 Bachelor of Arts : Sociology, Criminal Law , 1995 Fairleigh Dickinson University － City , State , US Fairleigh Dickinson University, Teaneck, New Jersey Bachelor of Arts in Sociology, Concentration in Criminal Law 1995 Certifications Project Management Professional ABA PMP Affiliations of the Rewards & Recognition Committee Additional Information Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims Skills Paralegal, Securities, E-discovery, Training, Ada, Advertising, Cases, Claims, Compensation, Correspondence, Database, Defendant, Deposition, Eeoc, Equal Employment Opportunity Commission, Erisa, Executive Compensation, Flsa, Intellectual Property, Labor Law, Liability, Litigation, Nasd, Patent, Patents, Plaintiff, Project Management, Sec, Trademark, Witness, Asbestos, Office Manager, Aml, Brokerage, Bsa, Business Systems Analysis, Capital Markets, Data Analytics, Fdic, Fixed Income, Investment Banking, Treasury Department, Annuities, Clients, Healthcare, Mutual Funds, Access, Award, Excel, Lexis, Loss Mitigation, Microsoft Word, Mitigation, Outlook, Pmp, Powerpoint, Regulatory Affairs, Regulatory Compliance, Risk Management, Trading, Westlaw, Word, Wordperfect | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME608029039" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_608029039_1_395512903" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="608029039FNAM1"> </span> <span> </span> <span class="field" id="608029039LNAM1"> LEGAL SPECIALIST III - INVESTMENT BANKING SUBPOENA COMPLIANCE</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM608029041" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM608029041"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_608029041_1_395512905" style="
padding-top:0px;
"> <div class="field singlecolumn" id="608029041FRFM1"> <ul> <li> Certified paralegal with an extensive legal background, excellent supervisor skills and Investment Banking knowledge, seeking a position within the Financial Industry where my knowledge of legal terminology, banking laws, and regulatory policies and procedures would be fully utilized and expanded.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_HILT608029042" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT608029042"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_608029042_1_395512906" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="608029042SKC11"> <ul> <li> CORE SKILLS</li> <li> Advanced Monitoring</li> <li> Regulatory Compliance</li> <li> Protection of Customer's Rights</li> <li> Risk Management</li> <li> High-Risk Investigations</li> <li> Quality & Efficiency Assurance</li> <li> Investment Banking</li> <li> Strategic Thinking</li> <li> Policy & Procedure Development</li> <li> Regulatory Affairs</li> <li> Loss Mitigation</li> <li> Complex Administrative Skills COMPUTER KNOWLEDGE WordPerfect Microsoft Word Excel PowerPoint Outlook Time Map MA 3000 LawDrill eRoom CourtExpress Courtlinks Lexis-Nexis Westlaw Live Edgar Pacer Summation Concordance Trial Director Shepardize Cite Check Blue Book e-discovery NYSCEF ITC BPAI TTAB Intralinks PAIR Access Equliar Clearwell Stratify. Notary Public</li> </ul> </td> <td class="field twocol_2 charspace" id="608029042SKC21"> <ul> <li> Advanced Monitoring</li> <li> Advanced Monitoring</li> <li> Regulatory Compliance</li> <li> Protection of Customer's Rights</li> <li> Risk Management</li> <li> High-Risk Investigations</li> <li> Quality & Efficiency Assurance</li> <li> Investment Banking</li> <li> Strategic Thinking</li> <li> Policy & Procedure Development</li> <li> Regulatory Affairs</li> <li> Loss Mitigation</li> <li> Complex Administrative</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM608029043" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM608029043"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_608029043_1_395512907" style="
padding-top:0px;
"> <div class="field singlecolumn" id="608029043FRFM1"> <ul> <li> 2008: Nominated "Paralegal of the Year Award" by the American Association for Justice</li> <li> 2003: Awarded Employee of the Month</li> <li> 1999: Awarded Miss Congeniality</li> <li> 2015: Member of the Rewards & Recognition Committee</li> <li> 2010: Member of the National Federation of Paralegal Associations</li> <li> 2009: Presentation on Paralegal Trial Procedures and Duties</li> <li> 2007: Legal Staff Profile, an article written by Law Crossing</li> <li> 2005: Labor & Employment Newsletter: State Minimum Wage Guide</li> <li> 2004: Diversity Sensitivity Training to clients including staff and management</li> <li> 2003: Article: You're Hired Let's Arbitrate</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR608029044" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR608029044"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_608029044_1_395512909" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="608029044JTIT1"> Legal Specialist III - Investment Banking Subpoena Compliance</span> <br/> <span> <span class="jobdates" format="%B %Y" id="608029044JSTD1"> December 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="608029044EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="608029044COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="608029044JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="608029044JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="608029044JDES1" itemprop="description"> <ul> <li> Create data analytics related to complex compliance financial investigations, experience in banking environment and familiar with various financial products.</li> <li> Responsible for complex Investment Bank investigations and analysis to ensure bank-wide compliance with Bank Secrecy Act (BSA), the USA Patriot Act, Office of Foreign Asset Control and other guidance as published by FinCen, FDIC, Federal Trade Commission (FTC) or the US Treasury Department.</li> <li> Assessing the risk of customers to the Bank including reviewing for Anti-Money Laundering (AML) and Suspicious Activity Reports (SARs) investigations.</li> <li> Communicating effectively, verbally or written, while supporting GIRE, GS&I, AML and other internal and regulatory departments.</li> <li> Construct filters and queries to refine e-discovery reviews with attorneys and LDM Department.</li> <li> Prepare objections to the subpoenas and negotiate the scope and bread of the request.</li> <li> Knowledge of the financial industry and investing banking practices including mergers, acquisitions, capital markets, equity research, securities clearing and prime brokerage.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_608029044_2_395512910" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="608029044JTIT2"> Benefit Consultant Agent</span> <br/> <span> <span class="jobdates" format="%B %Y" id="608029044JSTD2"> April 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="608029044EDDT2"> November 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="608029044COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="608029044JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="608029044JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="608029044JDES2" itemprop="description"> <ul> <li> Conduct seminars on Healthcare reform</li> <li> Detailed-oriented with excellent research, investigative and reporting skills.</li> <li> Extensive knowledge of substantive and procedural aspects of the Insurance industry.</li> <li> Provide information on the 12 supplemental insurance products to potential clients</li> <li> Research the changing Healthcare laws and Tax Regulations in New Jersey and New York</li> <li> Training to sell mutual funds, annuities, securities, retirement plans and insurance products.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_608029044_3_395512911" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="608029044JTIT3"> Case Supervisor and Project Management Professional</span> <br/> <span> <span class="jobdates" format="%B %Y" id="608029044JSTD3"> October 2000</span> <span> to </span> <span class="jobdates" format="%B %Y" id="608029044EDDT3"> April 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="608029044COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="608029044JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="608029044JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="608029044JDES3" itemprop="description"> <ul> <li> Responsible for managing 5-15 paralegals on cases, projects, trials and appeal assignments</li> <li> Coordinate and delegate assignments and cases to junior paralegals and temporary support staff</li> <li> Supervise, hire, train and support paralegals in the firm's New York, New Jersey and Boston offices</li> <li> Boost staff morale and improve teamwork by being accessible after hours for problem resolutions</li> <li> Redesigned paralegal and staff forms for greater effectiveness with e-discovery tools</li> <li> Strong analytical skill and willingness to deal with and solve on-going unique situations Senior Trial Paralegal, Intellectual Property</li> <li> Assist NY, NJ, CA and TX offices with trademark infringement and internet counterfeiting matters</li> <li> Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims</li> <li> Prosecute patents cases with the International Trade Commission and Board of Patent Appeals and Interferences</li> <li> Deal with unfair competition, trade secrets, false advertising, patent and copyright infringement issues Senior Trial Paralegal, Labor & Employment</li> <li> Assist 5 attorneys in the areas of labor law issues including employment, union, wage & hour, FLSA, and ERISA</li> <li> Collaborate with attorneys during Federal and State trials involving ADA, harassment litigations, domestic violence in the workplace, employment agreements, separations, wage and hour issues and ERISA liability</li> <li> Provide support with claims of executive compensation, fiduciary, professional liability at the Alternative Dispute Resolution, arbitration, medication, NASD, and EEOC levels</li> <li> Draft current editions of sensitivity training guides, employee handbooks, management policies and employment agreements and collective bargaining agreements Trial Paralegal, Corporate</li> <li> Basic knowledge in the areas of corporate, securities,venture capital, and private equity transaction</li> <li> Analyze proxy statements, officer questionnaires, forms 10-K, 10-Q and 8-K for compliance.</li> <li> Involved in officer and director stock transactions, during and after employment.</li> <li> Review and analyze SEC, Equity Capital Market (ECM) and acquisitions documents. Paralegal, Litigation</li> <li> Assist in trial preparations by creating trial notebooks of plaintiff and defendant witnesses witness outlines, deposition digests, pleadings, motions, orders, and potential trial exhibits</li> <li> Digest deposition and hearing transcripts in a computer database</li> <li> Identify and accumulate background information on opposing counsel's witnesses and experts</li> <li> Create, manage, scan, code and edit index of discovery production including correspondence, pleadings, and bates stamped documents in an electronic computer database. Create discovery and privilege logs.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_608029044_4_395512912" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="608029044JTIT4"> Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance</span> <br/> <span> <span class="jobdates" format="%B %Y" id="608029044JSTD4"> January 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="608029044EDDT4"> October 2000</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="608029044COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="608029044JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="608029044JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="608029044JDES4" itemprop="description"> New York, New York 01/1999 - 10/2000 Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_608029044_5_395512913" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="608029044JTIT5"> Paralegal, Personal Injury</span> <br/> <span> <span class="jobdates" format="%B %Y" id="608029044JSTD5"> March 1997</span> <span> to </span> <span class="jobdates" format="%B %Y" id="608029044EDDT5"> January 1999</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="608029044COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="608029044JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="608029044JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="608029044JDES5" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_608029044_6_395512914" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="608029044JTIT6"> Paralegal</span> <br/> <span> <span class="jobdates" format="%B %Y" id="608029044JSTD6"> May 1996</span> <span> to </span> <span class="jobdates" format="%B %Y" id="608029044EDDT6"> March 1997</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="608029044COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="608029044JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="608029044JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="608029044JDES6" itemprop="description"> Securities</span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC608029045" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC608029045"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_608029045_1_395512917" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="608029045DGRE1" itemprop="name"> License</span> <span> : </span> <span class="programline" dependency="STUY" id="608029045STUY1"> Life & Health Insurance</span> <span> , </span> <span class="jobdates" id="608029045GRYR1"> 2012</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="608029045SCHO1" itemprop="name"> New Jersey State Life</span> <span class="joblocation jobcity" id="608029045SCIT1"> </span> <span class="joblocation jobstate" id="608029045SSTA1"> </span> <span class="joblocation jobstate" id="608029045SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="608029045FRFM1"> New Jersey State Life & Health Insurance License 2012</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_608029045_2_395512916" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="608029045DGRE2" itemprop="name"> Certification</span> <span> : </span> <span class="programline" dependency="STUY" id="608029045STUY2"> Paralegal Studies Program</span> <span> , </span> <span class="jobdates" id="608029045GRYR2"> 1996</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="608029045SCHO2" itemprop="name"> Benjamin N. Cardozo School of Law</span> <span> － </span> <span class="joblocation jobcity" id="608029045SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="608029045SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="608029045SCNT2"> US</span> </span> <span class="paddedline"> <span class="field" id="608029045FRFM2"> <ul> <li> ABA approved Certification, Paralegal Studies Program, General Practice 1996</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_608029045_3_395512915" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="608029045DGRE3" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" dependency="STUY" id="608029045STUY3"> Sociology, Criminal Law</span> <span> , </span> <span class="jobdates" id="608029045GRYR3"> 1995</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="608029045SCHO3" itemprop="name"> Fairleigh Dickinson University</span> <span> － </span> <span class="joblocation jobcity" id="608029045SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="608029045SSTA3"> State</span> <span> , </span> <span class="joblocation jobstate" id="608029045SCNT3"> US</span> </span> <span class="paddedline"> <span class="field" id="608029045FRFM3"> <ul> <li> Fairleigh Dickinson University, Teaneck, New Jersey</li> <li> Bachelor of Arts in Sociology, Concentration in Criminal Law 1995</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT608029060" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_CERT608029060"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_608029060_1_395512918" style="
padding-top:0px;
"> <div class="field singlecolumn" id="608029060FRFM1"> Project Management Professional ABA PMP</div> </div> </div> <div class="section" id="SECTION_AFIL608029061" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_AFIL608029061"> Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_608029061_1_395512919" style="
padding-top:0px;
"> <div class="field singlecolumn" id="608029061FRFM1"> of the Rewards & Recognition Committee</div> </div> </div> <div class="section" id="SECTION_ADDI608029062" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ADDI608029062"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_608029062_1_395512920" style="
padding-top:0px;
"> <div class="field singlecolumn" id="608029062FRFM1"> Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims</div> </div> </div> <div class="section" id="SECTION_SKLL608029063" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL608029063"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_608029063_1_395512921" style="
padding-top:0px;
"> <div class="field singlecolumn" id="608029063FRFM1"> Paralegal, Securities, E-discovery, Training, Ada, Advertising, Cases, Claims, Compensation, Correspondence, Database, Defendant, Deposition, Eeoc, Equal Employment Opportunity Commission, Erisa, Executive Compensation, Flsa, Intellectual Property, Labor Law, Liability, Litigation, Nasd, Patent, Patents, Plaintiff, Project Management, Sec, Trademark, Witness, Asbestos, Office Manager, Aml, Brokerage, Bsa, Business Systems Analysis, Capital Markets, Data Analytics, Fdic, Fixed Income, Investment Banking, Treasury Department, Annuities, Clients, Healthcare, Mutual Funds, Access, Award, Excel, Lexis, Loss Mitigation, Microsoft Word, Mitigation, Outlook, Pmp, Powerpoint, Regulatory Affairs, Regulatory Compliance, Risk Management, Trading, Westlaw, Word, Wordperfect</div> </div> </div> </div> | BANKING |
43,375,498 | CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING Summary I am a career oriented individual who wishes to further my knowledge of my company, position, any cross training possibilities, and training to progress in the company. I am a hard working ethical leader that leads by example and is never afraid to ask for clarity if I do not fully understand something. Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Skilled Sales Associate with 5-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Accomplishments I was acknowledged after the
first 6 months by the Board of Directors as a Pillar of
Success for the company in Account Retention and New Account Acquisition.
During the
first 6 months I was shown to compile 50.4% of the work load for the Outbound
team of 5 members. Experience Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II June 2010 to Current Company Name I started out as a Customer Service Rep 3 and worked my way to a rep 2, and then a Rep 1 before we changed the Rep system to a 1234. When doing this we answered customer calls in regards to account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC. I went to a position in QCD for approximately 3 months. Where we revamped QA and turned it into QCD Quality Coaching and Development. We each had our own teams that were made of multiple Supervisors and their employees. Reviewed calls for performance and compliance to procedures. Met with each person on my team monthly and reviewed and coached the agents on calls and met with each Supervisor on each of their employees. After a short leave of absence I came back and started as a rep 3 and moved to a rep 4 and then to a Lead position. Where I had to answer Lead and Supervisor calls, as well as manage the floor for my Supervisor. I then moved to the Outbound team where I was there in the beginning of the team development. This was a Pilot program that exceeded the expectations and was opened as a division after the first 3 months instead of the 6 month allocated for development. We started the division and created the procedures, as we went along. This was a Sales position in which we contacted customers with new accounts to ensure they are welcomed to the family, as well as to fulfill their individual financial needs. After the first 6 months I was acknowledged by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. I continued to Lead the team in sales for the first implementation of new hires and stayed a top performer until I left the department. I then went to the Online Team as a Rep II. I currently provide a first line of support for the Online manager. I monitor the floor to maintain order and answer any questions if I am the designated Rep II for the day. Run credit cards for account funding, assist in account openings if needed, communicate effectively with the agents on the floor and any other interdepartmental interactions, review and log all mailings outgoing, send account denials, review and log the incoming documents, assist with tasks should they get behind, handle and log Supervisor chats, assist occasionally in training of employees. I have assisted in completing QA for account opening procedures. Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager January 2007 to June 2010 Company Name I started as a Front desk staff at $6.00 an /hr for the first week. I was then moved to a Fitness Advisor which is front line sales. I worked this job for approximately 2 months before I was promoted to Sales Manager. After weekly Sales meeting in which I provided the agenda for approximately 3 months. I was then moved to another club and asked to work managing them both. Working between 60 and 80 hours a week. I worked corporate deals with Armed Forces Bank (my current employer), KU for student gym access, Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality. Assisted in training Sales, and Operational Staff. Created Spreadsheets for scheduling, inventory, training, and corporate meetings. Worked in the Circle of Influence to maintain corporate partnerships, and well as networking for new corporate partnerships in the community. Built client relationships by acting as the liaison between the customer service and sales teams. Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding the prospect list. Exceeded team sales goals by 25% in , generating $168,000 monthly in residual revenue over the course of my 3 years and 6 months. Created sales contacts with on- and off-premise accounts. Acquired $7.86 million in sales revenue in 36 months. The clubs sold for $27.8 million a piece 3 months after I left with a total of 6 clubs. Developed competitive comparison tables of Fitness Memberships, Personal Training pricing, fees, ratings, category and product performance to use for account sales calls. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Spearheaded expansion and development initiatives in Leavenworth, Lawrence, and Topeka locations. Led sales forecasting, market trend evaluation and segment strategies. Presented innovative digital media marketing presentations to executive decision makers. December 2002 to December 2006 Company Name I was a basic cannon crew member, and moved through the many jobs in thecrew. I was the RTO Radio Transmission Operator, Gunner, Loader, and Advance Party. I moved through the ranks and reached Sergant in 2 yrs and 3 months. I was trained as a Combat Life Saver, Eagle First Responder (Medical Courses), As well as Air Assault Certified. I completed one tour of Iraq during Iraqui Freedom in which I turned 18 yrs old in IRAQ. Education Certificate : Professional Sales , 2008 Professional Sales 1 － City , State Certificate : Business Administration , 2013 San Joaquin Valley Community College － City , State Skills Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME761199146" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_761199146_1_493333993" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="761199146FNAM1"> </span> <span> </span> <span class="field" id="761199146LNAM1"> CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM761199148" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM761199148"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_761199148_1_493336418" style="padding-top:0px;"> <div class="field singlecolumn" id="761199148FRFM1"> I am a career oriented individual who wishes to further my knowledge of my company, position, any cross training possibilities, and training to progress in the company. I am a hard working ethical leader that leads by example and is never afraid to ask for clarity if I do not fully understand something. Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Skilled Sales Associate with 5-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success.</div> </div> </div> <div class="section" id="SECTION_HILT761199149" style="padding-top:0px;"> </div> <div class="section" id="SECTION_ACCM761199522" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM761199522"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_761199522_1_493338391" style="padding-top:0px;"> <div class="field singlecolumn" id="761199522FRFM1"> I was acknowledged after the
first 6 months by the Board of Directors as a Pillar of
Success for the company in Account Retention and New Account Acquisition.
During the
first 6 months I was shown to compile 50.4% of the work load for the Outbound
team of 5 members.</div> </div> </div> <div class="section" id="SECTION_EXPR761199144" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR761199144"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_761199144_1_493333493" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="761199144JTIT1"> Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II</span> <br/> <span> <span class="jobdates" format="%B %Y" id="761199144JSTD1"> June 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="761199144EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="761199144COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="761199144JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="761199144JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="761199144JDES1" itemprop="description"> <ul> <li> I started out as a Customer Service Rep 3 and worked my way to a rep 2, and then a Rep 1 before we changed the Rep system to a 1234.</li> <li> When doing this we answered customer calls in regards to account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC.</li> <li> I went to a position in QCD for approximately 3 months.</li> <li> Where we revamped QA and turned it into QCD Quality Coaching and Development.</li> <li> We each had our own teams that were made of multiple Supervisors and their employees.</li> <li> Reviewed calls for performance and compliance to procedures.</li> <li> Met with each person on my team monthly and reviewed and coached the agents on calls and met with each Supervisor on each of their employees.</li> <li> After a short leave of absence I came back and started as a rep 3 and moved to a rep 4 and then to a Lead position.</li> <li> Where I had to answer Lead and Supervisor calls, as well as manage the floor for my Supervisor.</li> <li> I then moved to the Outbound team where I was there in the beginning of the team development.</li> <li> This was a Pilot program that exceeded the expectations and was opened as a division after the first 3 months instead of the 6 month allocated for development.</li> <li> We started the division and created the procedures, as we went along.</li> <li> This was a Sales position in which we contacted customers with new accounts to ensure they are welcomed to the family, as well as to fulfill their individual financial needs.</li> <li> After the first 6 months I was acknowledged by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition.</li> <li> During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members.</li> <li> I continued to Lead the team in sales for the first implementation of new hires and stayed a top performer until I left the department.</li> <li> I then went to the Online Team as a Rep II.</li> <li> I currently provide a first line of support for the Online manager.</li> <li> I monitor the floor to maintain order and answer any questions if I am the designated Rep II for the day.</li> <li> Run credit cards for account funding, assist in account openings if needed, communicate effectively with the agents on the floor and any other interdepartmental interactions, review and log all mailings outgoing, send account denials, review and log the incoming documents, assist with tasks should they get behind, handle and log Supervisor chats, assist occasionally in training of employees.</li> <li> I have assisted in completing QA for account opening procedures.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_761199144_2_493333491" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="761199144JTIT2"> Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="761199144JSTD2"> January 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="761199144EDDT2"> June 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="761199144COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="761199144JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="761199144JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="761199144JDES2" itemprop="description"> <ul> <li> I started as a Front desk staff at $6.00 an /hr for the first week.</li> <li> I was then moved to a Fitness Advisor which is front line sales.</li> <li> I worked this job for approximately 2 months before I was promoted to Sales Manager.</li> <li> After weekly Sales meeting in which I provided the agenda for approximately 3 months.</li> <li> I was then moved to another club and asked to work managing them both.</li> <li> Working between 60 and 80 hours a week.</li> <li> I worked corporate deals with Armed Forces Bank (my current employer), KU for student gym access, Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality.</li> <li> Assisted in training Sales, and Operational Staff.</li> <li> Created Spreadsheets for scheduling, inventory, training, and corporate meetings.</li> <li> Worked in the Circle of Influence to maintain corporate partnerships, and well as networking for new corporate partnerships in the community.</li> <li> Built client relationships by acting as the liaison between the customer service and sales teams.</li> <li> Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding the prospect list.</li> <li> Exceeded team sales goals by 25% in , generating $168,000 monthly in residual revenue over the course of my 3 years and 6 months.</li> <li> Created sales contacts with on- and off-premise accounts.</li> <li> Acquired $7.86 million in sales revenue in 36 months.</li> <li> The clubs sold for $27.8 million a piece 3 months after I left with a total of 6 clubs.</li> <li> Developed competitive comparison tables of Fitness Memberships, Personal Training pricing, fees, ratings, category and product performance to use for account sales calls.</li> <li> Oversaw sales forecasting, goal setting and performance reporting for all accounts.</li> <li> Spearheaded expansion and development initiatives in Leavenworth, Lawrence, and Topeka locations.</li> <li> Led sales forecasting, market trend evaluation and segment strategies.</li> <li> Presented innovative digital media marketing presentations to executive decision makers.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_761199144_3_493333489" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="761199144JTIT3"> </span> <span> <span class="jobdates" format="%B %Y" id="761199144JSTD3"> December 2002</span> <span> to </span> <span class="jobdates" format="%B %Y" id="761199144EDDT3"> December 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="761199144COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="761199144JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="761199144JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="761199144JDES3" itemprop="description"> <ul> <li> I was a basic cannon crew member, and moved through the many jobs in thecrew.</li> <li> I was the RTO Radio Transmission Operator, Gunner, Loader, and Advance Party.</li> <li> I moved through the ranks and reached Sergant in 2 yrs and 3 months.</li> <li> I was trained as a Combat Life Saver, Eagle First Responder (Medical Courses), As well as Air Assault Certified.</li> <li> I completed one tour of Iraq during Iraqui Freedom in which I turned 18 yrs old in IRAQ.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC761199150" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC761199150"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_761199150_1_493334869" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="761199150DGRE1" itemprop="name"> Certificate</span> <span> : </span> <span class="programline" dependency="STUY" id="761199150STUY1"> Professional Sales</span> <span> , </span> <span class="jobdates" id="761199150GRYR1"> 2008</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="761199150SCHO1" itemprop="name"> Professional Sales 1</span> <span> － </span> <span class="joblocation jobcity" id="761199150SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="761199150SSTA1"> State</span> <span class="joblocation jobstate" id="761199150SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="761199150FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_761199150_2_493335077" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="761199150DGRE2" itemprop="name"> Certificate</span> <span> : </span> <span class="programline" dependency="STUY" id="761199150STUY2"> Business Administration</span> <span> , </span> <span class="jobdates" id="761199150GRYR2"> 2013</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="761199150SCHO2" itemprop="name"> San Joaquin Valley Community College</span> <span> － </span> <span class="joblocation jobcity" id="761199150SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="761199150SSTA2"> State</span> <span class="joblocation jobstate" id="761199150SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="761199150FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL761199145" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL761199145"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_761199145_1_493333495" style="padding-top:0px;"> <div class="field singlecolumn" id="761199145FRFM1"> Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor</div> </div> </div> </div> | BANKING |
30,713,796 | TELLER 3 Core Qualifications Results-oriented Client-focused Excel in customer service Quick learner Experience TELLER 3 March 2011 to August 2014 Company Name － City , State Current Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [SUNTRUST BANK] security and audit procedures. Trained employees on cash drawer operation. Processed cash withdrawals. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : Relocating to Harford Co. area . to TELLER SUPERVISOR May 1998 Company Name － City , State September 2010 Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [ANNAPOLIS BANKING & TRUST] security and audit procedures. Trained employees on cash drawer operation. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : MEDICAL CONDITION. July 1995 1ST. NATIONAL BANK OF MD. Glen Burnie, MD to TELLER. October 1997 Delivered prompt, accurate and excellent customer service. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to [1ST. NATIONAL BANK] security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Entered member transaction data into the online banking software. Processed treasury, tax and loan payments. Maintained confidentiality of bank records and client information. REASON FOR LEAVING : Was looking to advance and no available ways to do so. June 1994 Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of at least eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed food and produce receiving process with 100% accuracy. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary. REASON FOR LEAVING : Was involved in terrible head on car collision. Was not able to walk for a year . to SHIFT SUPERVISOR November 1991 Company Name － City , State Education diploma Skills banking, strong interpersonal skills, cooking, credit, client, excellent customer service, customer service, direction, fast, features, inventory, meetings, organizational, quality, quality control, receiving, safety, sales, sat, supervisory, tables, tax, treasury | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME501393331" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_501393331_1_327218398" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="501393331FNAM1"> </span> <span> </span> <span class="field" id="501393331LNAM1"> TELLER 3</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM501393349" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_HILT501393350" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT501393350"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_501393350_1_327219089" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="501393350SKC11"> <ul> <li> Results-oriented</li> <li> Client-focused</li> <li> Excel in <font color="#000" style="color: rgb(0, 0, 0);"> customer service <span> Quick learner </span> </font> </li> </ul> </td> <td class="field twocol_2 charspace" id="501393350SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR501393333" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR501393333"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_501393333_1_327218401" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="501393333JTIT1"> TELLER 3</span> <br/> <span> <span class="jobdates" format="%B %Y" id="501393333JSTD1"> March 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="501393333EDDT1"> August 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="501393333COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="501393333JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="501393333JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="501393333JDES1" itemprop="description"> <ul> <li> Current Delivered prompt, accurate and excellent customer service.</li> <li> Received regional branch recognition award for outstanding customer service.</li> <li> Maintained confidentiality of bank records and client information.</li> <li> Supplied tellers with coin and currency as needed.</li> <li> Reported daily averages and shortages to the operations department.</li> <li> Processed treasury, tax and loan payments.</li> <li> Entered member transaction data into the online banking software.</li> <li> Examined checks for identification and endorsement.</li> <li> Researched and resolved customer issues on personal savings, checking and lines of credit accounts.</li> <li> Adhered to [SUNTRUST BANK] security and audit procedures.</li> <li> Trained employees on cash drawer operation.</li> <li> Processed cash withdrawals.</li> <li> Balanced daily cash deposits and bank vault inventory with a zero error rate.</li> <li> Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase.</li> <li> REASON FOR LEAVING : Relocating to Harford Co.</li> <li> area .</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_501393333_2_327218403" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="501393333JTIT2"> to TELLER SUPERVISOR</span> <br/> <span> <span class="jobdates" format="%B %Y" id="501393333JSTD2"> May 1998</span> <span class="jobdates" format="%B %Y" id="501393333EDDT2"> </span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="501393333COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="501393333JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="501393333JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="501393333JDES2" itemprop="description"> <ul> <li> September 2010 Delivered prompt, accurate and excellent customer service.</li> <li> Received regional branch recognition award for outstanding customer service.</li> <li> Maintained confidentiality of bank records and client information.</li> <li> Supplied tellers with coin and currency as needed.</li> <li> Reported daily averages and shortages to the operations department.</li> <li> Processed treasury, tax and loan payments.</li> <li> Entered member transaction data into the online banking software.</li> <li> Examined checks for identification and endorsement.</li> <li> Researched and resolved customer issues on personal savings, checking and lines of credit accounts.</li> <li> Adhered to [ANNAPOLIS BANKING & TRUST] security and audit procedures.</li> <li> Trained employees on cash drawer operation.</li> <li> Balanced daily cash deposits and bank vault inventory with a zero error rate.</li> <li> Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase.</li> <li> REASON FOR LEAVING : MEDICAL CONDITION.</li> <li> July 1995 1ST.</li> <li> NATIONAL BANK OF MD.</li> <li> Glen Burnie, MD to TELLER.</li> <li> October 1997 Delivered prompt, accurate and excellent customer service.</li> <li> Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase.</li> <li> Balanced daily cash deposits and bank vault inventory with a zero error rate.</li> <li> Processed cash withdrawals.</li> <li> Trained employees on cash drawer operation.</li> <li> Adhered to [1ST.</li> <li> NATIONAL BANK] security and audit procedures.</li> <li> Researched and resolved customer issues on personal savings, checking and lines of credit accounts.</li> <li> Examined checks for identification and endorsement.</li> <li> Entered member transaction data into the online banking software.</li> <li> Processed treasury, tax and loan payments.</li> <li> Maintained confidentiality of bank records and client information.</li> <li> REASON FOR LEAVING : Was looking to advance and no available ways to do so.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_501393333_3_327218407" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="501393333JTIT3"> </span> <span> <span class="jobdates" format="%B %Y" id="501393333JSTD3"> June 1994</span> <span class="jobdates" format="%B %Y" id="501393333EDDT3"> </span> </span> </span> <span class="paddedline"> <span class="jobline" id="501393333JDES3" itemprop="description"> <ul> <li> Managed kitchen operations for high grossing, fast-paced fair concession kitchen.</li> <li> Trained staff of at least eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.</li> <li> Managed food and produce receiving process with 100% accuracy.</li> <li> Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.</li> <li> Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.</li> <li> Scheduled and directed staff in daily work assignments to maximize productivity.</li> <li> Efficiently resolved problems or concerns to the satisfaction of all involved parties.</li> <li> Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.</li> <li> Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.</li> <li> Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.</li> <li> Developed and maintained exceptional customer service standards.</li> <li> Optimized profits by controlling food, beverage and labor costs on a daily basis.</li> <li> Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.</li> <li> Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary.</li> <li> REASON FOR LEAVING : Was involved in terrible head on car collision.</li> <li> Was not able to walk for a year .</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_501393333_4_327218405" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="501393333JTIT4"> to SHIFT SUPERVISOR</span> <br/> <span> <span class="jobdates" format="%B %Y" id="501393333JSTD4"> November 1991</span> <span class="jobdates" format="%B %Y" id="501393333EDDT4"> </span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="501393333COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="501393333JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="501393333JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="501393333JDES4" itemprop="description"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC501393334" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC501393334"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_501393334_1_327218409" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="501393334DGRE1" itemprop="name"> diploma</span> <span class="programline" dependency="STUY" id="501393334STUY1"> </span> <span class="jobdates" id="501393334GRYR1"> </span> </span> <span class="paddedline"> <span class="field" id="501393334FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL501393351" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_SKLL501393341" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL501393341"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_501393341_1_327218412" style="
padding-top:0px;
"> <div class="field singlecolumn" id="501393341FRFM1"> banking, strong interpersonal skills, cooking, credit, client, excellent customer service, customer service, direction, fast, features, inventory, meetings, organizational, quality, quality control, receiving, safety, sales, sat, supervisory, tables, tax, treasury</div> </div> </div> </div> | BANKING |
18,805,506 | SENIOR ASSOCIATE Executive Profile Seasoned Financial Markets professional with over 12 years of experience in Global Financial Markets Sales & Trading across the Corporate and Institutional space in India. Skill Highlights Developing and sustaining strong client relationships.
Demonstrated ability to deliver solutions to clients, based on excellent analytical skills. Compatibility for both, independent and teamwork. Project management Product development Risk management assessor Core Accomplishments Created strategies to develop and expand existing & new customer relationships, resulting in a 150 % increase in annual Global Markets sales revenue Helped grow bank's Global Markets revenue by 200 % from $ 0.5M to $ 1.5M Acquired 20 new clients in the past year, with total trading volume of $10B through professional networking, loan reviews and marketing Professional Experience Senior Associate 12/2012 to 06/2016 Company Name City Primary responsibilities included providing Advisory & Execution to Corporate & Institutional clients across Foreign Exchange, Interest Rates & Commodities products in line with their Credit & Risk profile Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision Analyzed financial information obtained from clients to determine strategies for meeting clients' financial & risk management objectives Communicated regularly with management regarding portfolio performance and new loan transaction quality Interpreted data on price, yield, stability, future investment-risk trends, economic influences and other factors affecting investment programs Involvement in product structuring function to offer tailor made products to clients to meet internal & regulatory requirements. Active involvement in developing and launching of new products to increase and strengthen client engagement Followed Global Service Delivery approach to capitalize on off-shore business opportunities with clients having a multi geographical presence Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading as a part of new client engagement Assisted senior-level credit officers with complex loan applications Providing a strong back up to the trading/ALM desk and also manage the execution and lay-off of risk from the trading book FX Dealer 05/2009 to 12/2012 Company Name City Trading responsibilities included market making & proprietary trading in spot (USD/INR) & G7 currencies in the inter-bank market and also internal sales team Manage the INR risk and liquidity funding book in coordination with the money market desk. Monitoring of the Net Open Position (NOP) and Aggregate Gap Limit (AGL) limits for the bank. Developing the pricing mechanism and actively managing the entire process flow for launch of electronic trading platform. Franchise building by regularly interacting with Sales and Clients. Participate in various activities to help offshore counterparts to understand and undertake activities in the Indian financial markets. Providing inputs to the daily market commentary and other research publications. Associate 05/2004 to 03/2009 Company Name City Provide Advisory & Execution capabilities to manage Foreign Exchange & Interest Rate hedging flows for clients across the Corporate Coverage Group Managing a team of two traders to run the High Frequency trading desk for top tier clients based on Technical & Fundamental analysis Generate & manage Fx flows by working closely with the trade finance, cash management and the Institutional Client group Pricing and execution for currency option structures including vanilla options, single & multiple barrier options & exotic structured options Generated revenues in excess of EUR 4.0 Million for 2008 and over EUR 8.0 Million for 2007 Involved in the set-up & implementation of a new in-house trade capture system for Fx trades Education Post Graduate Diploma in Business Administration : Finance & Marketing May 2004 S.I.E.S College of Management Studies City , State , India Post Graduate Diploma in Business Administration with dual specialization in Finance & Marketing Bachelor of Commerce : Accounting and Finance March 2001 Mumbai University City , State , India Bachelors in Accounting, Finance & Economics Post Graduate Diploma : Export- Import Management December 2001 Indian Merchant Chambers City , State , India Post Graduate Diploma in Export- Import Management Interests Traveling and Photography Skills Proficient with Bloomberg & Reuters newswire applications along with MS Office proficiency Additional Information Currently pursuing the Certified Public Accountant (CPA) program. Willing to take any additional certifications as required by the regulatory and the firms' guidelines. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME865956563" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_865956563_1_566312416" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="865956563FNAM1"> </span> <span> </span> <span class="field lName" id="865956563LNAM1"> SENIOR ASSOCIATE</span> </div> </div> </div> <div class="section" id="SECTION_SUMM865956567" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM865956567"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_865956567_1_566312425" style="padding-top:0px;"> <div class="field singlecolumn" id="865956567FRFM1"> Seasoned Financial Markets professional with over 12 years of experience in Global Financial Markets Sales & Trading across the Corporate and Institutional space in India.</div> </div> </div> <div class="section" id="SECTION_HILT865956569" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT865956569"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_865956569_1_566312427" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="865956569SKC11"> <div> </div> <ul> <li> Developing and sustaining strong client relationships.
</li> </ul> <ul> <li> Demonstrated ability to deliver solutions to clients, based on excellent analytical skills. </li> <li> Compatibility for both, independent and teamwork.</li> </ul> </td> <td class="field twocol_2" id="865956569SKC21"> <ul> <li> Project management</li> <li class=""> <span class=""> Product development </span> </li> <li class=""> Risk management assessor</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM865957014" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM865957014"> Core Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_865957014_1_566324536" style="padding-top:0px;"> <div class="field singlecolumn" id="865957014FRFM1"> <ul> <li> <span class=""> Created strategies to develop and expand existing & new customer relationships, resulting in a <font color="#000" style="color: rgb(0, 0, 0);"> 150</font> % increase in annual Global Markets sales revenue</span> </li> <li> <span class=""> <span class=""> Helped grow bank's Global Markets revenue by <font color="#000" style="color: rgb(0, 0, 0);"> 200</font> % from $<font color="#000" style="color: rgb(0, 0, 0);"> 0.5M</font> to $<font color="#000" style="color: rgb(0, 0, 0);"> 1.5M</font> </span> </span> </li> <li> <span class=""> <span class=""> <font color="#000" style="color: rgb(0, 0, 0);"> <span class=""> Acquired 20 new clients in the past year, with total trading volume of $10B through professional networking, loan reviews and marketing</span> </font> </span> </span> <br/> </li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR865956565" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR865956565"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_865956565_1_566312418" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="865956565JTIT1"> Senior Associate</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="865956565JSTD1"> 12/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="865956565EDDT1"> 06/2016</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="865956565COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="865956565JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="865956565JSTA1" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobline" id="865956565JDES1" itemprop="description"> <ul> <li style="text-align: left;"> Primary responsibilities included providing Advisory & Execution to Corporate & Institutional clients across Foreign Exchange, Interest Rates & Commodities products in line with their Credit & Risk profile</li> <li style="text-align: left;"> <span class=""> Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision</span> </li> <li style="text-align: left;"> <span class=""> Analyzed financial information obtained from clients to determine strategies for meeting clients' financial & risk management objectives</span> </li> <li style="text-align: left;"> <span class=""> <span class="tempClass"> Communicated regularly with management regarding portfolio performance and new loan transaction quality</span> </span> </li> <li style="text-align: left;"> <span class=""> <span class="tempClass"> </span> </span> <span class="tempClass"> Interpreted data on price, yield, stability, future investment-risk trends, economic influences and other factors affecting investment programs</span> </li> <li style="text-align: left;"> Involvement in product structuring function to offer tailor made products to clients to meet internal & regulatory requirements.</li> <li class="tempListItem" style="list-style-type:none"> </li> <li class="tempListItem" style="list-style-type:none"> </li> <div class="newSpan" style="margin-left: -53px;"> </div> <li class="tempListItem" style="list-style-type:none"> </li> <li class="tempListItem" style="list-style-type:none"> </li> <li style="text-align: left;"> Active involvement in developing and launching of new products to increase and strengthen client engagement</li> <li style="text-align: left;"> Followed Global Service Delivery approach to capitalize on off-shore business opportunities with clients having a multi geographical presence</li> <li style="text-align: left;"> Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading as a part of new client engagement </li> <li style="text-align: left;"> <span class=""> Assisted senior-level credit officers with complex loan applications</span> <br/> </li> <li style="text-align: left;"> Providing a strong back up to the trading/ALM desk and also manage the execution and lay-off of risk from the trading book</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_865956565_2_566312419" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="865956565JTIT2"> FX Dealer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="865956565JSTD2"> 05/2009</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="865956565EDDT2"> 12/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="865956565COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="865956565JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="865956565JSTA2" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobline" id="865956565JDES2" itemprop="description"> <ul> <li> Trading responsibilities included market making & proprietary trading in spot (USD/INR) & G7 currencies in the inter-bank market and also internal sales team</li> <li> Manage the INR risk and liquidity funding book in coordination with the money market desk.</li> <li> Monitoring of the Net Open Position (NOP) and Aggregate Gap Limit (AGL) limits for the bank.</li> <li> Developing the pricing mechanism and actively managing the entire process flow for launch of electronic trading platform.</li> <li> Franchise building by regularly interacting with Sales and Clients.</li> <li> Participate in various activities to help offshore counterparts to understand and undertake activities in the Indian financial markets.</li> <li> Providing inputs to the daily market commentary and other research publications.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_865956565_3_566312420" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="865956565JTIT3"> Associate</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="865956565JSTD3"> 05/2004</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="865956565EDDT3"> 03/2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="865956565COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="865956565JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="865956565JSTA3" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobline" id="865956565JDES3" itemprop="description"> <ul> <li> Provide Advisory & Execution capabilities to manage Foreign Exchange & Interest Rate hedging flows for clients across the Corporate Coverage Group</li> <li> Managing a team of two traders to run the High Frequency trading desk for top tier clients based on Technical & Fundamental analysis</li> <li> Generate & manage Fx flows by working closely with the trade finance, cash management and the Institutional Client group</li> <li> Pricing and execution for currency option structures including vanilla options, single & multiple barrier options & exotic structured options</li> <li> Generated revenues in excess of EUR 4.0 Million for 2008 and over EUR 8.0 Million for 2007</li> <li> Involved in the set-up & implementation of a new in-house trade capture system for Fx trades</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC865956566" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC865956566"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_865956566_1_566312421" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="865956566DGRE1" itemprop="name"> Post Graduate Diploma in Business Administration</span> <span> : </span> <span class="programline" id="865956566STUY1"> Finance & Marketing</span> <span class="datesWrapper"> <span class="jobdates" id="865956566GRYR1"> May 2004</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="865956566SCHO1" itemprop="name"> S.I.E.S College of Management Studies</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="865956566SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="865956566SSTA1"> State</span> <span> , </span> <span class="joblocation eduCountry" id="865956566SCNT1"> India</span> </span> </span> <span class="paddedline"> <span class="field" id="865956566FRFM1"> Post Graduate Diploma in Business Administration with dual specialization in Finance & Marketing</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_865956566_2_566312422" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="865956566DGRE2" itemprop="name"> Bachelor of Commerce</span> <span> : </span> <span class="programline" id="865956566STUY2"> Accounting and Finance</span> <span class="datesWrapper"> <span class="jobdates" id="865956566GRYR2"> March 2001</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="865956566SCHO2" itemprop="name"> Mumbai University</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="865956566SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="865956566SSTA2"> State</span> <span> , </span> <span class="joblocation eduCountry" id="865956566SCNT2"> India</span> </span> </span> <span class="paddedline"> <span class="field" id="865956566FRFM2"> Bachelors in Accounting, Finance & Economics</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_865956566_3_566312423" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="865956566DGRE3" itemprop="name"> Post Graduate Diploma</span> <span> : </span> <span class="programline" id="865956566STUY3"> Export- Import Management</span> <span class="datesWrapper"> <span class="jobdates" id="865956566GRYR3"> December 2001</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="865956566SCHO3" itemprop="name"> Indian Merchant Chambers</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="865956566SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="865956566SSTA3"> State</span> <span> , </span> <span class="joblocation eduCountry" id="865956566SCNT3"> India</span> </span> </span> <span class="paddedline"> <span class="field" id="865956566FRFM3"> Post Graduate Diploma in Export- Import Management</span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR865956568" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR865956568"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_865956568_1_566312426" style="padding-top:0px;"> <div class="field singlecolumn" id="865956568FRFM1"> Traveling and Photography</div> </div> </div> <div class="section" id="SECTION_SKLL865956570" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL865956570"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_865956570_1_566312428" style="padding-top:0px;"> <div class="field singlecolumn" id="865956570FRFM1"> Proficient with Bloomberg & Reuters newswire applications along with MS Office proficiency</div> </div> </div> <div class="section" id="SECTION_ADDI865956571" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI865956571"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_865956571_1_566312429" style="padding-top:0px;"> <div class="field singlecolumn" id="865956571FRFM1"> <div> Currently pursuing the Certified Public Accountant (CPA) program. Willing to take any additional certifications as required by the regulatory and the firms' guidelines. </div> </div> </div> </div> </div> | BANKING |
39,247,950 | SOFTWARE ENGINEER Qualifications C# 3.0, PL/SQL, JavaScript, HTML 4, CSS 2 Framework: .NET 3.5 Database: SQL Server 2008, Oracle 9i Operating systems: Windows 98/XP, Windows server 2000/2005, UNIX Tools/Services: TOAD, HP Service Manager, WinSCP, PuTTY, PM Smart, vi text editor, Visual SourceSafe and BusinessObjects XI 3.1 Universe Designer, Desktop Intelligence, Central Management Console Domain: Banking Work Experience Software Engineer July 2010 to March 2014 Company Name 3 years and 9 months of experience in the development, support and enhancement of web and windows applications and in the implementation of cost effective valueadds Designed and developed webbased tools in ASP .NET 3.5, using the programming and C# PL/SQL procedural languages namely and Enhanced EBusiness applications and managed technological issues by analyzing codes and providing customizable solutions using SQL and Business Objects XI 3.1 tools Awarded for outstanding performance and ontime delivery of projects and as a result helped the team achieve 100% customer satisfaction ( CSAT score 7/7 ) Theoretical knowledge on the basics of Windows Presentation Foundation/Extensible Application Markup Language of .NET Framework 3.5 and AngularJS Basic understanding of the strategies involved in moving applications to Cloud, in Microsoft's Windows Azure. Manager January 2013 to March 2014 Company Name － City 1. Statement of Work (SOW) Tracker : Webbased tool developed for use by LBG and partners of LBG (e.g HCL) a. The tool lets the user create, modify, generate Statement of Work (SOW), online. b. Project details like team size, team structure and work description are also captured separately for use by managers. c. Report generation functionality is enabled for privileged users accessing the tool. 2. Service Level Agreement (SLA) Tracker : Online tool for use by IT vendors and LBG for tracking Service Level Agreement (SLA) of all projects and generating customized reports. a. Data captured using this tool can be used by service providers and service users to measure performance of projects. b. Data are captured for all Service lines Development, Testing and Support c. Functionalities have been added to the system to integrate it to HP Service Developed the web based tools using C#, PL/SQL, HTML, AJAX Extensions and CSS in Microsoft Visual Studio IDE and SQL Server Source control maintenance done using source control package called Visual SourceSafe Hosted application in IIS 7.0 of a dedicated machine Technology/Languages used: ASP.NET 3.5, C#, PL/SQL, HTML, JavaScript, CSS Tools used: SQL Server 2008, Visual studio IDE, Visual SourceSafe. July 2010 to December 2012 Company Name － City Web application in the EBusiness platform used to diarize appointment details between LBG IT personnel and customers 2. Business Eye : Online EBusiness application used in collecting, consolidating and reporting LBG sales data. 3. TRACX : Online EBusiness application used by LBG employees for recording training and competency information undertaken by their colleagues Responsibilities Involved in technical support which included resolving application issues, using the helpdesk software Fixed minor backend code issues using SQL, in the form of Change Records Assisted in data analysis, extraction and archival in Oracle database according to customers' needs Monitored Application Servers hosted in Central Management Console of Business Objects Enterprise Produced reports upon adhoc requests and archived data on a scheduled basis using the Business Objects XI3.1 tools namely Desktop Intelligence and Universe Designer Created SQL Server Agent jobs to monitor application's stability on a daily basis Worked on correction of erroneous data feeds using basic UNIX Commands in PuTTY Value addition Altered the table structure of the database of TRACX to match the input data feed format Assisted in the decommission of Business Eye by creating and implementing methods to archive data from its database Technology/Languages used: ASP.NET 2.0, PL/SQL, HTML Tools used: TOAD, HP Service Manager, WinSCP, PuTTY, BusinessObjects XI3.1 Universe Designer, Desktop Intelligence, Central Management Console, PM Smart, vi text editor. Education and Training Degree Bachelor of Engineering College Easwari Engineering College Discipline Electronics/Communication Year of Graduation 2010 Training and Certifications Course Period Institution ITIL ASM Basic Oct 2011 RTB Business Academy Windows and Web Application Jan 2010 NIIT Ltd Development using .Net Framework Skills .NET 3.5, .NET, ASP .NET 3.5, ASP.NET 2.0, ASP.NET 3.5, AJAX, ASM, Banking, Basic, Business Objects, c, CSS, CSS 2, customer satisfaction, data analysis, Database, delivery, EBusiness, editor, Electronics, HP, HTML 4, HTML, IDE, IIS 7.0, ITIL, JavaScript, C#, C# 3.0, Windows, windows applications, 2000, 3.1, Windows 98, Enterprise, Oct, Operating systems, Oracle 9, Oracle database, PL/SQL, personnel, programming, recording, reporting, sales, Servers, Service Level Agreement, SLA, Visual SourceSafe, Visual SourceSafe, SQL, SQL Server, technical support, TOAD, UNIX, vi, Microsoft Visual Studio, Visual studio, Windows server | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME702052961" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_702052961_1_455117769" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="702052961FNAM1"> </span> <span> </span> <span class="field" id="702052961LNAM1"> SOFTWARE ENGINEER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM702052963" style="padding-top:0px;"> </div> <div class="section" id="SECTION_HILT702052964" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT702052964"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_702052964_1_455117782" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="702052964SKC11"> C# 3.0, PL/SQL, JavaScript, HTML 4, CSS 2 Framework: .NET 3.5 Database: SQL Server 2008, Oracle 9i Operating systems: Windows 98/XP, Windows server 2000/2005, UNIX Tools/Services: TOAD, HP Service Manager, WinSCP, PuTTY, PM Smart, vi text editor, Visual SourceSafe and BusinessObjects XI 3.1 Universe Designer, Desktop Intelligence, Central Management Console Domain: Banking</td> <td class="field twocol_2 charspace" id="702052964SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_TSKL702053771" style="padding-top:0px;"> </div> <div class="section" id="SECTION_ACCM702053772" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR702052965" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR702052965"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_702052965_1_455117773" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="702052965JTIT1"> Software Engineer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="702052965JSTD1"> July 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="702052965EDDT1"> March 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="702052965COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="702052965JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="702052965JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="702052965JDES1" itemprop="description"> <ul> <li> 3 years and 9 months of experience in the development, support and enhancement of web and windows applications and in the implementation of cost effective valueadds Designed and developed webbased tools in ASP .NET 3.5, using the programming and C# PL/SQL procedural languages namely and Enhanced EBusiness applications and managed technological issues by analyzing codes and providing customizable solutions using SQL and Business Objects XI 3.1 tools Awarded for outstanding performance and ontime delivery of projects and as a result helped the team achieve 100% customer satisfaction ( CSAT score 7/7 ) Theoretical knowledge on the basics of Windows Presentation Foundation/Extensible Application Markup Language of .NET Framework 3.5 and AngularJS Basic understanding of the strategies involved in moving applications to Cloud, in Microsoft's Windows Azure.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_702052965_2_455117775" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="702052965JTIT2"> Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="702052965JSTD2"> January 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="702052965EDDT2"> March 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="702052965COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="702052965JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="702052965JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="702052965JDES2" itemprop="description"> <ul> <li> 1.</li> <li> Statement of Work (SOW) Tracker : Webbased tool developed for use by LBG and partners of LBG (e.g HCL) a.</li> <li> The tool lets the user create, modify, generate Statement of Work (SOW), online.</li> <li> b.</li> <li> Project details like team size, team structure and work description are also captured separately for use by managers.</li> <li> c.</li> <li> Report generation functionality is enabled for privileged users accessing the tool.</li> <li> 2.</li> <li> Service Level Agreement (SLA) Tracker : Online tool for use by IT vendors and LBG for tracking Service Level Agreement (SLA) of all projects and generating customized reports.</li> <li> a.</li> <li> Data captured using this tool can be used by service providers and service users to measure performance of projects.</li> <li> b.</li> <li> Data are captured for all Service lines Development, Testing and Support c.</li> <li> Functionalities have been added to the system to integrate it to HP Service Developed the web based tools using C#, PL/SQL, HTML, AJAX Extensions and CSS in Microsoft Visual Studio IDE and SQL Server Source control maintenance done using source control package called Visual SourceSafe Hosted application in IIS 7.0 of a dedicated machine Technology/Languages used: ASP.NET 3.5, C#, PL/SQL, HTML, JavaScript, CSS Tools used: SQL Server 2008, Visual studio IDE, Visual SourceSafe.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_702052965_3_455117778" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="702052965JTIT3"> </span> <span> <span class="jobdates" format="%B %Y" id="702052965JSTD3"> July 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="702052965EDDT3"> December 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="702052965COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="702052965JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="702052965JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="702052965JDES3" itemprop="description"> <ul> <li> Web application in the EBusiness platform used to diarize appointment details between LBG IT personnel and customers 2.</li> <li> Business Eye : Online EBusiness application used in collecting, consolidating and reporting LBG sales data.</li> <li> 3.</li> <li> TRACX : Online EBusiness application used by LBG employees for recording training and competency information undertaken by their colleagues Responsibilities Involved in technical support which included resolving application issues, using the helpdesk software Fixed minor backend code issues using SQL, in the form of Change Records Assisted in data analysis, extraction and archival in Oracle database according to customers' needs Monitored Application Servers hosted in Central Management Console of Business Objects Enterprise Produced reports upon adhoc requests and archived data on a scheduled basis using the Business Objects XI3.1 tools namely Desktop Intelligence and Universe Designer Created SQL Server Agent jobs to monitor application's stability on a daily basis Worked on correction of erroneous data feeds using basic UNIX Commands in PuTTY Value addition Altered the table structure of the database of TRACX to match the input data feed format Assisted in the decommission of Business Eye by creating and implementing methods to archive data from its database Technology/Languages used: ASP.NET 2.0, PL/SQL, HTML Tools used: TOAD, HP Service Manager, WinSCP, PuTTY, BusinessObjects XI3.1 Universe Designer, Desktop Intelligence, Central Management Console, PM Smart, vi text editor.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC702052966" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC702052966"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_702052966_1_455117781" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="702052966DGRE1" itemprop="name"> Degree Bachelor of Engineering College Easwari Engineering College Discipline Electronics/Communication Year of Graduation 2010 Training and Certifications Course Period Institution ITIL ASM Basic Oct 2011 RTB Business Academy Windows and Web Application Jan 2010 NIIT Ltd Development using .Net Framework</span> <span class="programline" dependency="STUY" id="702052966STUY1"> </span> <span class="jobdates" id="702052966GRYR1"> </span> </span> <span class="paddedline"> <span class="field" id="702052966FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL702052968" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL702052968"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_702052968_1_455117783" style="padding-top:0px;"> <div class="field singlecolumn" id="702052968FRFM1"> .NET 3.5, .NET, ASP .NET 3.5, ASP.NET 2.0, ASP.NET 3.5, AJAX, ASM, Banking, Basic, Business Objects, c, CSS, CSS 2, customer satisfaction, data analysis, Database, delivery, EBusiness, editor, Electronics, HP, HTML 4, HTML, IDE, IIS 7.0, ITIL, JavaScript, C#, C# 3.0, Windows, windows applications, 2000, 3.1, Windows 98, Enterprise, Oct, Operating systems, Oracle 9, Oracle database, PL/SQL, personnel, programming, recording, reporting, sales, Servers, Service Level Agreement, SLA, Visual SourceSafe, Visual SourceSafe, SQL, SQL Server, technical support, TOAD, UNIX, vi, Microsoft Visual Studio, Visual studio, Windows server</div> </div> </div> </div> | BANKING |
30,127,072 | RELATIONSHIP SUPPORT OFFICER Experience 01/1997 to 01/2002 Relationship Support Officer Company Name Delivered administrative and operations support to Corporate Institutional Bank Insurance team, including 10+ senior relationship managers and 5 credit analysts while managing day-to-day reception activities such as greeting visitors and vendors, and responding to requests for information. Coordinated executive and senior management's schedules, calendars, and agendas, and drafted meeting agendas and followed up on meetings and team conferences. Worked with administrative team members and human resources staff during new employee hiring and special events. Produced reports and correspondence, administered up-to-date organizational chart, maintained office activity logs and spreadsheets, and distributed incoming mail throughout office. Past experience includes Administrative Word Processing Specialist in Trust and Investment Services. 01/1991 to 01/1997 01/1988 to 01/2016 Commercial Relationship Support Manager Company Name － City , State Commercial Banking Small Business (2002 2016) Provided comprehensive administrative and operational support to five-person team comprised of commercial lending officers, relationship management team, and loan operations team, ensuring delivery of best-in-class customer service. Enforced compliance with lending requirements relating to origination, processing, closing, and funding commercial loans, ensured adherence to federal and state regulatory guidelines, upheld bank policies, procedures, and standards; maintained knowledge of Patriot Act (CIP), Bank Secrecy Act, and Community Reinvestment Act. Ensured transactions and credit risk functions conformed with bank regulations and credit policies. Released notes and security interests on paid off loans, processed commercial loan payments and advances on lines of credit, prepared UCC-1 filings and releases, and ordered, reviewed, and approved loan documents and requisite reports for new loans, extensions, renewals, and modifications; documented commercial loan packages and files using Provenir and Credit Workflow. Communicated status of loan portfolio, including level of exception reporting, past due collections, and loan maturity management. Managed exception tracking, identification, curing, and evidencing with proper file documentation. Compiled reports, prepared customer letters, and followed up on annual financial reporting for customers and security interest documents. Requested spreading and analysis of financial statements for assigned sectors, key business risk analysis, industry and sector analysis, and related economic data. Ordered and reviewed Certificates of Good Standing, verified flood zone certifications during loan origination and renewals, and assisted with periodic covenant checks and credit reviews. Participated in external client meetings in conjunction with relationship manager and internal business meetings. 01/1988 to 01/1991 Regional Support Assistant Company Name Education 2004 Master of Science : Public Administration Metropolitian College of New York － City , State Public Administration 2004 Bachelor of Science : Business and Church Management Nyack College － City , State Business and Church Management 1999 Associate of Applied Science : Accounting Borough of Manhattan Community College － City , State Accounting Professional Affiliations Commercial Banking Support Relationship Manager with over 25 years' experience working in banking and financial services industry. In depth knowledge of commercial lending and financial products with success in working in bank teams to deliver world-class service while maintaining compliance with federal, state, and bank regulations. Skilled in streamlining and maintaining day-to-day workflows and planning, organizing, and prioritizing special projects. Seeking to apply expertise to take next career step with a respected banking institution that rewards hard work, talent, and results.
Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership
Accomplishments Developed more efficient filing system and customer database protocols, resulting in increased office organization. Worked with Regional Support Manager to develop and implement inaugural step-by-step employee manual, outlining proper business procedures and helping employees understand office practices and legal processes. Skills Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis of financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME873435440" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_873435440_1_571452454" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="873435440FNAM1"> </span> <span> </span> <span class="field" id="873435440LNAM1"> RELATIONSHIP SUPPORT OFFICER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM873435446" style="padding-top:0px;"> </div> <div class="section" id="SECTION_HILT873435447" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR873435442" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR873435442"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_873435442_1_571452459" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="873435442JSTD1"> 01/1997</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="873435442EDDT1"> 01/2002</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="873435442JTIT1"> Relationship Support Officer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="873435442COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="873435442JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="873435442JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="873435442JDES1" itemprop="description"> <ul> <li> Delivered administrative and operations support to Corporate Institutional Bank Insurance team, including 10+ senior relationship managers and 5 credit analysts while managing day-to-day reception activities such as greeting visitors and vendors, and responding to requests for information.</li> <li> Coordinated executive and senior management's schedules, calendars, and agendas, and drafted meeting agendas and followed up on meetings and team conferences.</li> <li> Worked with administrative team members and human resources staff during new employee hiring and special events.</li> <li> Produced reports and correspondence, administered up-to-date organizational chart, maintained office activity logs and spreadsheets, and distributed incoming mail throughout office.</li> <li> Past experience includes Administrative Word Processing Specialist in Trust and Investment Services.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_873435442_2_571452461" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="873435442JSTD2"> 01/1991</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="873435442EDDT2"> 01/1997</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobline" id="873435442JDES2" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_873435442_3_571452457" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="873435442JSTD3"> 01/1988</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="873435442EDDT3"> 01/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="873435442JTIT3"> Commercial Relationship Support Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="873435442COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="873435442JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="873435442JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="873435442JDES3" itemprop="description"> <ul> <li> Commercial Banking Small Business (2002 2016) Provided comprehensive administrative and operational support to five-person team comprised of commercial lending officers, relationship management team, and loan operations team, ensuring delivery of best-in-class customer service.</li> <li> Enforced compliance with lending requirements relating to origination, processing, closing, and funding commercial loans, ensured adherence to federal and state regulatory guidelines, upheld bank policies, procedures, and standards; maintained knowledge of Patriot Act (CIP), Bank Secrecy Act, and Community Reinvestment Act.</li> <li> Ensured transactions and credit risk functions conformed with bank regulations and credit policies.</li> <li> Released notes and security interests on paid off loans, processed commercial loan payments and advances on lines of credit, prepared UCC-1 filings and releases, and ordered, reviewed, and approved loan documents and requisite reports for new loans, extensions, renewals, and modifications; documented commercial loan packages and files using Provenir and Credit Workflow.</li> <li> Communicated status of loan portfolio, including level of exception reporting, past due collections, and loan maturity management.</li> <li> Managed exception tracking, identification, curing, and evidencing with proper file documentation.</li> <li> Compiled reports, prepared customer letters, and followed up on annual financial reporting for customers and security interest documents.</li> <li> Requested spreading and analysis of financial statements for assigned sectors, key business risk analysis, industry and sector analysis, and related economic data.</li> <li> Ordered and reviewed Certificates of Good Standing, verified flood zone certifications during loan origination and renewals, and assisted with periodic covenant checks and credit reviews.</li> <li> Participated in external client meetings in conjunction with relationship manager and internal business meetings.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_873435442_4_571452460" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="873435442JSTD4"> 01/1988</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="873435442EDDT4"> 01/1991</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="873435442JTIT4"> Regional Support Assistant</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="873435442COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="873435442JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="873435442JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="873435442JDES4" itemprop="description"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC873435443" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC873435443"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_873435443_1_571452462" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="873435443GRYR1"> 2004</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="873435443DGRE1" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" id="873435443STUY1"> Public Administration</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="873435443SCHO1" itemprop="name"> Metropolitian College of New York</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="873435443SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="873435443SSTA1"> State</span> <span class="joblocation jobstate" id="873435443SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="873435443FRFM1"> Public Administration</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_873435443_2_571452463" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="873435443GRYR2"> 2004</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="873435443DGRE2" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="873435443STUY2"> Business and Church Management</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="873435443SCHO2" itemprop="name"> Nyack College</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="873435443SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="873435443SSTA2"> State</span> <span class="joblocation jobstate" id="873435443SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="873435443FRFM2"> Business and Church Management</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_873435443_3_571452464" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="873435443GRYR3"> 1999</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="873435443DGRE3" itemprop="name"> Associate of Applied Science</span> <span> : </span> <span class="programline" id="873435443STUY3"> Accounting</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="873435443SCHO3" itemprop="name"> Borough of Manhattan Community College</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="873435443SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="873435443SSTA3"> State</span> <span class="joblocation jobstate" id="873435443SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="873435443FRFM3"> Accounting</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL873435444" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL873435444"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_873435444_1_571452465" style="padding-top:0px;"> <div class="field singlecolumn" id="873435444FRFM1"> Commercial Banking Support Relationship Manager with over 25 years' experience working in banking and financial services industry. In depth knowledge of commercial lending and financial products with success in working in bank teams to deliver world-class service while maintaining compliance with federal, state, and bank regulations. Skilled in streamlining and maintaining day-to-day workflows and planning, organizing, and prioritizing special projects. Seeking to apply expertise to take next career step with a respected banking institution that rewards hard work, talent, and results.
Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership
Accomplishments Developed more efficient filing system and customer database protocols, resulting in increased office organization. Worked with Regional Support Manager to develop and implement inaugural step-by-step employee manual, outlining proper business procedures and helping employees understand office practices and legal processes.</div> </div> </div> <div class="section" id="SECTION_SKLL873435445" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL873435445"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_873435445_1_571452466" style="padding-top:0px;"> <div class="field singlecolumn" id="873435445FRFM1"> Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis of financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow</div> </div> </div> </div> | BANKING |
11,065,180 | OPERATIONS MANAGER Summary Experienced client service professional accustomed to managing teams functioning in a fast-paced environment in support of multiple products across various business units. Solid background in building strong and effective teams Highlights KYC, Anti Money Laundering, and legal documentations Excellent organizational and time management skills Strong interpersonal and communication skills at all levels Microsoft Office (Excel, Word, PowerPoint, SharePoint, and Project) Employee relations (hiring, terminations, performance management, development) SEC Licenses Series 6 and 63 (Expired. Willing to retake.) Proficiency in Adobe products (Photoshop, Lightroom, Illustrator) Spanish fluency, oral and written Experience 02/2010 to 08/2014 Operations Manager Company Name － City , State Managed a team of four client service officers responsible for day-to-day operations and onboarding process. Directed and supervised the daily activities of the teams with primary focus in enhancing the client's experience, mitigating risk, and identifying areas of improvement. Performed Quality Assurance reviews and approved due diligence reviews completed by the staff. Collaborated and managed assigned projects with cross-functional teams and departments including data and document collection and review, technology, sales and other client services groups across the firm. Coordinated with Front Office, Credit, Compliance, AML compliance and global client onboarding teams to understand client/deal structure and agree requirements/responsibilities. Participated in the development and drove implementation of department policies and/or procedures to help improve service and overall efficiency. 09/2007 to 02/2010 Client Service Manager Within three months, increased efficiency by 20% by identifying and mitigating outdated manual processes and leveraging technology. Increased staff performance accuracy levels to 99%. Managed a team of eight client service officers responsible for servicing our base of Commercial Real Estate clients, Mortgage Servicers, and Regulated Cash. Serviced a portfolio of 300 clients with deposits in excess of 80 billion. Reviewed complex Cash Collateral agreements and client provided documentation to ensure compliance with regulatory and contractual requirements. Served as the escalation point for and coordinated the resolution of key issues and complex client concerns and opportunities. Analyzed complex data for management reporting nationwide on wire and deposit accounts providing adequate information for decision-making. Held monthly meetings with senior management to provide updates on all team projects, roadblocks and recommended solutions. 02/2002 to 09/2007 Client Service Manager Company Name Built and fostered a proactive workplace environment resulting in a higher level of employee participation and performance. Supervised a team of seven client service professionals with a primary focus in delivering excellent client service, improving processes, and leveraging technology. Partnered with Bankers to collect, analyze, and validate all appropriate due diligence and on-boarding documentation provided by client; utilized knowledge of AML/KYC policy to independently identify missing or insufficient client due diligence information. Responsible for reviewing, entering and approving client information in KYC database, conducting OFAC reviews, and escalating findings. Extensive client contact in partnership with the Bankers to resolve customer concerns in regards to demand deposit accounts, short-term investments, funds transfers, and sales opportunities. Actively monitored service delivery for all Services / Product to client (via MIS, internal meetings, and client meetings). Gregorio Luna, page 2. Education 2003 Bachelor of Professional Studies : Computer Information Systems DeVry Institute of Technology － State Computer Information Systems 1989 Associate : Applied Science - Business Management and administration Kingsborough Community College － City , State Applied Science - Business Management and administration Skills Adobe products, Photoshop, interpersonal and communication, oral, Credit, critical thinking, resolve customer concerns, client, clients, database, decision-making, delivery, documentation, due diligence, Employee relations, senior management, fast, focus, Front Office, functional, funds, hiring, Illustrator, investments, legal, management reporting, meetings, Excel, Money, Microsoft Office, PowerPoint, SharePoint, Word, MIS, organizational, page 2, performance management, policies, problem solving, processes, improving processes, Quality Assurance, Real Estate, sales, self-starter, Spanish fluency, time management, written | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME815444892" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_815444892_1_530194807" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="815444892FNAM1"> </span> <span> </span> <span class="field" id="815444892LNAM1"> OPERATIONS MANAGER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM815444896" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM815444896"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_815444896_1_530194815" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="815444896FRFM1"> Experienced client service professional accustomed to managing teams functioning in a fast-paced environment in support of multiple products across various business units. Solid background in building strong and effective teams</div> </div> </div> <div class="section" id="SECTION_HILT815444897" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT815444897"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_815444897_1_530194816" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="815444897SKC11"> <ul> <li> KYC, Anti Money Laundering, and legal documentations</li> <li> Excellent organizational and time management skills</li> <li> Strong interpersonal and communication skills at all levels Microsoft Office (Excel, Word, PowerPoint, SharePoint, and Project)</li> <li> Employee relations (hiring, terminations, performance management, development)</li> <li> SEC Licenses Series 6 and 63 (Expired. Willing to retake.)</li> <li> Proficiency in Adobe products (Photoshop, Lightroom, Illustrator)</li> <li> Spanish fluency, oral and written</li> </ul> </td> <td class="field twocol_2" id="815444897SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM815445018" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR815444894" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR815444894"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_815444894_1_530194809" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="815444894JSTD1"> 02/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="815444894EDDT1"> 08/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="815444894JTIT1"> Operations Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="815444894COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="815444894JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="815444894JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="815444894JDES1" itemprop="description"> <ul> <li> Managed a team of four client service officers responsible for day-to-day operations and onboarding process.</li> <li> Directed and supervised the daily activities of the teams with primary focus in enhancing the client's experience, mitigating risk, and identifying areas of improvement.</li> <li> Performed Quality Assurance reviews and approved due diligence reviews completed by the staff.</li> <li> Collaborated and managed assigned projects with cross-functional teams and departments including data and document collection and review, technology, sales and other client services groups across the firm.</li> <li> Coordinated with Front Office, Credit, Compliance, AML compliance and global client onboarding teams to understand client/deal structure and agree requirements/responsibilities.</li> <li> Participated in the development and drove implementation of department policies and/or procedures to help improve service and overall efficiency.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_815444894_2_530194811" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="815444894JSTD2"> 09/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="815444894EDDT2"> 02/2010</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="815444894JTIT2"> Client Service Manager</span> </span> <span class="paddedline"> <span class="jobline" id="815444894JDES2" itemprop="description"> <ul> <li> Within three months, increased efficiency by 20% by identifying and mitigating outdated manual processes and leveraging technology.</li> <li> Increased staff performance accuracy levels to 99%.</li> <li> Managed a team of eight client service officers responsible for servicing our base of Commercial Real Estate clients, Mortgage Servicers, and Regulated Cash.</li> <li> Serviced a portfolio of 300 clients with deposits in excess of 80 billion.</li> <li> Reviewed complex Cash Collateral agreements and client provided documentation to ensure compliance with regulatory and contractual requirements.</li> <li> Served as the escalation point for and coordinated the resolution of key issues and complex client concerns and opportunities.</li> <li> Analyzed complex data for management reporting nationwide on wire and deposit accounts providing adequate information for decision-making.</li> <li> Held monthly meetings with senior management to provide updates on all team projects, roadblocks and recommended solutions.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_815444894_3_530194812" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="815444894JSTD3"> 02/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="815444894EDDT3"> 09/2007</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="815444894JTIT3"> Client Service Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="815444894COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="815444894JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="815444894JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="815444894JDES3" itemprop="description"> <ul> <li> Built and fostered a proactive workplace environment resulting in a higher level of employee participation and performance.</li> <li> Supervised a team of seven client service professionals with a primary focus in delivering excellent client service, improving processes, and leveraging technology.</li> <li> Partnered with Bankers to collect, analyze, and validate all appropriate due diligence and on-boarding documentation provided by client; utilized knowledge of AML/KYC policy to independently identify missing or insufficient client due diligence information.</li> <li> Responsible for reviewing, entering and approving client information in KYC database, conducting OFAC reviews, and escalating findings.</li> <li> Extensive client contact in partnership with the Bankers to resolve customer concerns in regards to demand deposit accounts, short-term investments, funds transfers, and sales opportunities.</li> <li> Actively monitored service delivery for all Services / Product to client (via MIS, internal meetings, and client meetings).</li> <li> Gregorio Luna, page 2.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC815444895" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC815444895"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_815444895_1_530194813" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="815444895GRYR1"> 2003</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="815444895DGRE1" itemprop="name"> Bachelor of Professional Studies</span> <span> : </span> <span class="programline" id="815444895STUY1"> Computer Information Systems</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="815444895SCHO1" itemprop="name"> DeVry Institute of Technology</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="815444895SCIT1"> </span> <span class="joblocation jobstate" id="815444895SSTA1"> State</span> <span class="joblocation jobstate" id="815444895SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="815444895FRFM1"> Computer Information Systems</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_815444895_2_530194814" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="815444895GRYR2"> 1989</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="815444895DGRE2" itemprop="name"> Associate</span> <span> : </span> <span class="programline" id="815444895STUY2"> Applied Science - Business Management and administration</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="815444895SCHO2" itemprop="name"> Kingsborough Community College</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="815444895SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="815444895SSTA2"> State</span> <span class="joblocation jobstate" id="815444895SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="815444895FRFM2"> Applied Science - Business Management and administration</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL815444898" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL815444898"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_815444898_1_530194817" style="padding-top:0px;"> <div class="field singlecolumn" id="815444898FRFM1"> Adobe products, Photoshop, interpersonal and communication, oral, Credit, critical thinking, resolve customer concerns, client, clients, database, decision-making, delivery, documentation, due diligence, Employee relations, senior management, fast, focus, Front Office, functional, funds, hiring, Illustrator, investments, legal, management reporting, meetings, Excel, Money, Microsoft Office, PowerPoint, SharePoint, Word, MIS, organizational, page 2, performance management, policies, problem solving, processes, improving processes, Quality Assurance, Real Estate, sales, self-starter, Spanish fluency, time management, written</div> </div> </div> </div> | BANKING |
11,637,468 | SENIOR LENDING OFFICER - VP EXECUTIVE OFFICER Summary As the Senior Lending Officer at a regional Community Bank in Upstate NY, my role and responsibilities were for that of the outbound sales growth of the Lending function of the bank. Over the past five years I have effectively grown each segment of the bank including Residential Mortgages, Consumer and Commercial lending. Each sub segment of the banks business has been given a new department manager to help execute the action steps for growth and planned operating efficiencies as a result of my planned new initiatives as suggested by being a part of the banks Executive Committee. Senior Commercial Lender with 25 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base. Highlights Small Business Development Leader. Product Line Expansion on both Residential Mortgage and Consumer Loan Platforms. Credit and Debt Management experience. Created a CRM platform with the banks BakerHill Commercial Software. Implemented new software systems with MortgageBot and DecisionPro. Effectively grew Commercial Loan balances 5-10% each of the past five years. Established a robust outbound calling plan for the banks sales force. Designed and implemented an Incentive Compensation Plan (ICP) for the sales force. Active member of local financing agency's Board of Directors (GSBDC and NYBDC) Experience Senior Lending Officer - VP Executive Officer 11/2009 to Current Company Name City , State Responsible for the Management and Development of six(6) Commercial Lending Officers whose roles and responsibilities include the development of new business within their assigned areas of responsibilities and portfolios. Achieved an average of $60,000.0 in new commercial lending originations over the last five years . C&I and CREM portfolio active balance growth for the bank to over $150,000.0 representing a 5% year/year growth rate. Responsible for the management and functionality of the banks Residential Mortgage Group including the groups 7 staff members. Responsible for the development and management of the Consumer Loan Manager. Commercial Lender - Regional Medical Liaison 10/2008 to 11/2009 Company Name City , State Responsible for the outbound sales and servicing activity of the Commercial Lending and Business Banking activity/function in the Syracuse region. Small business expert for this segment. Commercial TEAM Leader 04/1998 to 10/2008 Company Name City , State Responsible for the development and growth of five (5) Commercial Lenders whose responsibilities and goals included the management of existing Commercial relationship within the bank and the new business development in a holistic approach. Commercial Lending Officer - AVP 09/1994 to 04/1998 Company Name City , State Responsible for the daily management and monitoring of a $25,000.0 lending portfolio through ten (10) Bank branch offices covering three Western NY counties. Activities included the development of new and existing loan business as well as solicitation of retail, trust & investment and insurance business. Generated over $30,000.0 in new commercial originations during this period. Business Development/Commercial Lending Officer 09/1991 to 09/1994 Company Name City , State Responsible for the outbound sales and management of Business Banking Credits along with the cash management sales of related bank products. Also active in the preparation of case and credit analysis cases for the origination of bank assets. Advanced Staff Auditor 07/1988 to 08/1991 Company Name City , State Responsible for the complete and accurate completion of client job work-papers for a variety of industries including Municipal, Private, Real Estate, Manufacturing, Wholesale and Retail segments of the local business market. Related Federal and State Income Tax return preparation along with personal income tax return preparation were an additional critical component of all jobs performed. Staff Accounts Payable Clerk 06/1985 to 06/1988 Company Name City , State Responsible for the preparation and submission of timely and accurate payments of both the Coated and Medical Product vendor invoice: maintained accounts payable system and all raw material transactions for subsidiary plants in Alpena, MI;. Pittsburgh, PA and Buffalo, NY. Also processed monthly expense reports, air-travel invoices and performed special accounting projects as requested. Education Commercial Lending : Advanced Lending Certificate 1996 University of Buffalo City , State , USA Commercial Lending Academic Achievement Award BBA : Accounting 1988 Niagara University City , State , USA Coursework in General Accounting and its related fields High School Diploma : General Studies 1984 St. Joseph's Collegiate Institute City , State , USA General Studies Skills accounting, accounts payable, Banking, business development, cash management, Commercial Lending, communication skills, credit, credit analysis, CRM, client expense reports, finance, HR, insurance, Leadership, market management, new business development, Real Estate, Retail, sales, sales and management, Tax return preparation, WORD , EXCEL and PowerPoint knowledgeable. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME611430658" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_611430658_1_397710240" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="611430658FNAM1"> </span> <span> </span> <span class="field lName" id="611430658LNAM1"> SENIOR LENDING OFFICER - VP EXECUTIVE OFFICER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM611430660" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM611430660"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_611430660_1_397710253" style="padding-top:0px;"> <div class="field singlecolumn" id="611430660FRFM1"> <p align="LEFT"> As the Senior Lending Officer at a regional Community Bank in Upstate NY, my role and responsibilities were for that of the outbound sales growth of the Lending function of the bank. Over the past five years I have effectively grown each segment of the bank including Residential Mortgages, Consumer and Commercial lending. Each sub segment of the banks business has been given a new department manager to help execute the action steps for growth and planned operating efficiencies as a result of my planned new initiatives as suggested by being a part of the banks Executive Committee. </p> <br/> <p align="LEFT"> Senior Commercial Lender with 25 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base. </p> </div> </div> </div> <div class="section" id="SECTION_HILT611440183" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT611440183"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_611440183_1_397717491" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="611440183SKC11"> <ul> <li> Small Business Development Leader.</li> <li> Product Line Expansion on both Residential Mortgage and Consumer Loan Platforms.</li> <li> Credit and Debt Management experience.</li> <li> Created a CRM platform with the banks BakerHill Commercial Software. </li> <li> Implemented new software systems with MortgageBot and DecisionPro. </li> </ul> </td> <td class="field twocol_2" id="611440183SKC21"> <ul> <li> Effectively grew Commercial Loan balances 5-10% each of the past five years. </li> <li> Established a robust outbound calling plan for the banks sales force. </li> <li> Designed and implemented an Incentive Compensation Plan (ICP) for the sales force.</li> <li> Active member of local financing agency's Board of Directors (GSBDC and NYBDC)</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR611430662" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR611430662"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_611430662_1_397710242" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="611430662JTIT1"> Senior Lending Officer - VP Executive Officer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="611430662JSTD1"> 11/2009</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="611430662EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="611430662COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="611430662JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="611430662JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="611430662JDES1" itemprop="description"> <ul> <li> Responsible for the Management and Development of six(6) Commercial Lending Officers whose roles and responsibilities include the development of new business within their assigned areas of responsibilities and portfolios.</li> <li> Achieved an average of $60,000.0 in new commercial lending originations over the last five years .</li> <li> C&I and CREM portfolio active balance growth for the bank to over $150,000.0 representing a 5% year/year growth rate.</li> <li> Responsible for the management and functionality of the banks Residential Mortgage Group including the groups 7 staff members.</li> <li> Responsible for the development and management of the Consumer Loan Manager. </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_611430662_2_397710243" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="611430662JTIT2"> Commercial Lender - Regional Medical Liaison</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="611430662JSTD2"> 10/2008</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="611430662EDDT2"> 11/2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="611430662COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="611430662JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="611430662JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="611430662JDES2" itemprop="description"> <ul> <li> Responsible for the outbound sales and servicing activity of the Commercial Lending and Business Banking activity/function in the Syracuse region.</li> <li> Small business expert for this segment.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_611430662_3_397710244" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="611430662JTIT3"> Commercial TEAM Leader</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="611430662JSTD3"> 04/1998</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="611430662EDDT3"> 10/2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="611430662COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="611430662JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="611430662JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="611430662JDES3" itemprop="description"> <ul> <li> Responsible for the development and growth of five (5) Commercial Lenders whose responsibilities and goals included the management of existing Commercial relationship within the bank and the new business development in a holistic approach.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_611430662_4_397710245" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="611430662JTIT4"> Commercial Lending Officer - AVP</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="611430662JSTD4"> 09/1994</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="611430662EDDT4"> 04/1998</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="611430662COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="611430662JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="611430662JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="611430662JDES4" itemprop="description"> <ul> <li> Responsible for the daily management and monitoring of a $25,000.0 lending portfolio through ten (10) Bank branch offices covering three Western NY counties.</li> <li> Activities included the development of new and existing loan business as well as solicitation of retail, trust & investment and insurance business.</li> <li> Generated over $30,000.0 in new commercial originations during this period.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_611430662_5_397710246" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="611430662JTIT5"> Business Development/Commercial Lending Officer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="611430662JSTD5"> 09/1991</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="611430662EDDT5"> 09/1994</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="611430662COMP5" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="611430662JCIT5" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="611430662JSTA5" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="611430662JDES5" itemprop="description"> <ul> <li> Responsible for the outbound sales and management of Business Banking Credits along with the cash management sales of related bank products.</li> <li> Also active in the preparation of case and credit analysis cases for the origination of bank assets.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_611430662_6_397710247" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="611430662JTIT6"> Advanced Staff Auditor</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="611430662JSTD6"> 07/1988</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="611430662EDDT6"> 08/1991</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="611430662COMP6" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="611430662JCIT6" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="611430662JSTA6" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="611430662JDES6" itemprop="description"> <ul> <li> Responsible for the complete and accurate completion of client job work-papers for a variety of industries including Municipal, Private, Real Estate, Manufacturing, Wholesale and Retail segments of the local business market. </li> <li> Related Federal and State Income Tax return preparation along with personal income tax return preparation were an additional critical component of all jobs performed.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_611430662_7_397710248" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="611430662JTIT7"> Staff Accounts Payable Clerk</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="611430662JSTD7"> 06/1985</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="611430662EDDT7"> 06/1988</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="611430662COMP7" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="611430662JCIT7" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="611430662JSTA7" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="611430662JDES7" itemprop="description"> <ul> <li> Responsible for the preparation and submission of timely and accurate payments of both the Coated and Medical Product vendor invoice: maintained accounts payable system and all raw material transactions for subsidiary plants in Alpena, MI;. Pittsburgh, PA and Buffalo, NY.</li> <li> Also processed monthly expense reports, air-travel invoices and performed special accounting projects as requested.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC611430663" style="padding-top:5px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC611430663"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_611430663_1_397710249" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="611430663DGRE1" itemprop="name"> Commercial Lending</span> <span> : </span> <span class="programline" id="611430663STUY1"> Advanced Lending Certificate</span> <span class="datesWrapper"> <span class="jobdates" id="611430663GRYR1"> 1996</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="611430663SCHO1" itemprop="name"> University of Buffalo</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="611430663SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="611430663SSTA1"> State</span> <span> , </span> <span class="joblocation eduCountry" id="611430663SCNT1"> USA</span> </span> </span> <span class="paddedline"> <span class="field" id="611430663FRFM1"> <p align="LEFT"> Commercial Lending Academic Achievement Award</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_611430663_2_397710250" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="611430663DGRE2" itemprop="name"> BBA</span> <span> : </span> <span class="programline" id="611430663STUY2"> Accounting</span> <span class="datesWrapper"> <span class="jobdates" id="611430663GRYR2"> 1988</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="611430663SCHO2" itemprop="name"> Niagara University</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="611430663SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="611430663SSTA2"> State</span> <span> , </span> <span class="joblocation eduCountry" id="611430663SCNT2"> USA</span> </span> </span> <span class="paddedline"> <span class="field" id="611430663FRFM2"> <p align="LEFT"> Coursework in General Accounting and its related fields</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_611430663_3_397710251" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="611430663DGRE3" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" id="611430663STUY3"> General Studies</span> <span class="datesWrapper"> <span class="jobdates" id="611430663GRYR3"> 1984</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="611430663SCHO3" itemprop="name"> St. Joseph's Collegiate Institute</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="611430663SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="611430663SSTA3"> State</span> <span> , </span> <span class="joblocation eduCountry" id="611430663SCNT3"> USA</span> </span> </span> <span class="paddedline"> <span class="field" id="611430663FRFM3"> <p align="LEFT"> General Studies</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL611430664" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL611430664"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_611430664_1_397710254" style="padding-top:0px;"> <div class="field singlecolumn" id="611430664FRFM1"> <p align="LEFT"> accounting, accounts payable, Banking, business development, cash management, Commercial Lending, communication skills, credit, credit analysis, CRM, client expense reports, finance, HR, insurance, Leadership, market management, new business development, Real Estate, Retail, sales, sales and management, Tax return preparation, WORD , EXCEL and PowerPoint knowledgeable. </p> </div> </div> </div> </div> | BANKING |
54,421,668 | BRANCH MANAGER Summary As an experienced banking officer professional, I would like to utilize my experience and
knowledge in banking by contributing to the improvement in profitability and growth to your
bank. I will be putting my best efforts in terms of time and learning new banking techniques and
methods that would implement in my tenure as a leader with your financial institution. Skills Goal-oriented Self-sufficient Strong team-builder Team Player TRID Expert Proficient in MS Office and Excel Flexible Experience Branch Manager 06/2016 to Current Company Name City , State Manages the overall operation of the branch to include the Personal Bankers and Teller staff primarily focused on creating a positive work
environment, community development, driving sales, increasing growth &
profitability, and providing accurate and superior customer service Conducts sales debriefs, weekly staff meetings, goal setting, and in-branch promotions to
ensure support of current campaigns & alignment to corporate strategy
Supports Operations Manager in the FTE Staffing & Scheduling process ensuring the branch
has appropriate staffing considering scheduling, training, vacation, leaves of absence,
sickness, and duty assignments ensuring the efficient operation of the branch
Provides guidance, leadership, and coaching to the Assistant Manager & platform staff;
confers with subordinate personnel to discuss operational & procedural changes; provides
counseling and recognition
Conducts monthly Head Teller and Personal Banker cash audits as part of the Risk
Management Review process ensuring proper cash control Maintains a customer service
culture by focusing on customer needs and managing staff to high customer service levels
Leads the branch staff to achieve optimum sales referrals through effective sales
campaigns/programs, sales coaching, development and behavior modeling
Performs managerial duties including hiring, progression monitoring, promotion, quarterly
career path & performance coaching, and performance evaluation Participates in and
manages the lending function of the branch to include both consumer and small business;
examines and evaluates loan applications
Directs, coordinates, and monitors activities to implement institution's policies, procedures,
and practices concerning granting or extending lines of credit, real estate loans, and
consumer credit loans
Actively involved in the outside calling program developing existing customers, centers of
influence, and prospects
Contacts customers and businesses, community, and civic organization to promote goodwill
and generate new business Manages asset quality through delinquency tracking and past due
loan collection
Directs activities involving implementation of establishment services and functions including
collecting delinquent accounts, authorizing loans or opening savings accounts
Compiles required and special branch reporting as requested Compiles and accurately
reports all financial data as required by governmental regulations Establishes procedures for
custody and control of assets, records, loan collateral, and securities to ensure safekeeping
Collects data to analyze the present and future financial status of the branch
Ensures Branch Opening and Closing procedures are followed to include balancing the
branch, locking the vault, and setting the alarms
Completes monthly Branch Assessment ensuring branches are professional in appearance
Coordinates completion of branch regulatory compliance through computer-based training
module completion and other training classes Branch Disaster Recovery Planning with Branch Operations Manager to ensure
employees are prepared for all facets of pre and post-disaster events
Coordinates or provides employee training to improve efficiency and ensure conformance to
standard procedures and practices
Attends Branch Manager meetings conducted by Area or Division Manager to stay informed
Handles in-branch operational customer complaints from inception to resolution
Establishes and maintains contact with banking-related industries such as insurance, real
estate, and securities Serves as an authorized signer on official checks Enforces personnel
professionalism to include demeanor, dress, and station orderliness. Originates consumer and business loans ranging from $1,000 to $1,000,000 depending on the structure of the loan. Originates construction loan and entire TRID process Originates in house purchases of 1-4 dwelling and entire TRID process Carries out
supervisory responsibilities in accordance with the organization's policies and applicable laws;
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems. Financial Service Associate/ Licensed Banker 11/2014 to 06/2016 Company Name City , State Builds relationships with customers while performing financial transactions
including paying, receiving, and cash control duties; opening and servicing
accounts, seeks to uncover financial needs, minimize loss, reduce risk, and deliver
accurate and superior customer service and lending requests handling more
complex situations and deeper profiling over time. Promotes and processes deposits, withdrawals, check cashing requests, credit card advances,
money orders, travelers checks, and other forms of negotiable items Assist with branch
morning and evening duties to include opening and closing the vault, working and locking
the Night Depository, setting up the
Teller station with supplies and cash, and balancing the Teller window/branch
Maintains a customer service culture by focusing on customer needs through more complex
customer profiling
Originates loans ranging from $2,500 consumer loans to Home Equity Lines of Credit
Ensures loan agreements and supporting documentation are complete and accurate
according to policy
Supports procedures for custody and control of assets, records, loan collateral, and securities
to ensure safekeeping
Assist in the branch Risk Management Review process to include, but not limited to,
monitoring bait money and ensuring dual control procedures are followed
Assist in managing operational loss within a branch to include: seeking supervisory override
for transactions outside of authority, proper hold placement for loss mitigation, and superior
balancing
Proactively listens for product referral opportunities and participates in sales
campaigns/programs focused on customer need identification
Adheres to professionalism standards to include demeanor, dress, and station orderliness
Demonstrates quality customer service to include greeting customer, using their names,
making eye contact, smiling, thanking for business, and offering another product or service
May function in a mentor capacity offering guidance, instruction, and coaching to Tellers
enforcing policy and procedure
Images proof work through branch capture machine to include reviewing work and making
corrections Performs research for customers as issues arise
Other duties and special projects as assigned by Senior Management Incumbent is required
to comply with all applicable federal, state, and local banking and industry related laws and
regulations including but not limited to the Bank Secrecy Act. Sells Annuities and other investment products offered through Hancock Bank Investments Branch Operations Manager 10/2013 to 02/2014 Company Name City , State Functions as the Customer Service Manager ensuring a solid operational
foundation; builds relationships with customers while performing financial
transactions including paying, receiving, and cash control duties; seeks to uncover
financial needs, minimize loss, reduce risk, and deliver accurate and superior
services
Serves as the Customer Service Manager which involves conducting morning huddles and
weekly staff meetings
Models leadership effectiveness by sharing best practices and recognition of team members
on a weekly basis
Completes Staffing & Scheduling coordination and duty assignments to ensure efficient
operation of the branch
Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure
Assist with branch morning and evening duties to include opening and closing the vault,
working and locking the Night Depository, setting up the Teller station with supplies and
cash, and balancing the Teller window/branch
Oversees the branch Risk Management Review process and ensures dual control procedures
are followed
Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and
legal requirements
Promotes and processes deposits, withdrawals, check cashing requests, credit card advances,
money orders, travelers checks, and other forms of negotiable items
Monitors and manages operational loss within a branch to include granting staff supervisory
override for transactions, ensuring proper hold placement for loss mitigation, and outage
resolution
Accurately utilizes equipment and remains knowledgeable of equipment functionality to
include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to
provide branch services
Observes, Coaches, and Models sales and service behavior for Teller associates and assesses
performance daily
Promotes branch professionalism and the Standards of Excellence
Demonstrates highest quality of customer service to include greeting customer, using their
names, making eye contact, smiling, thanking for business, and offering another product or
service
Images proof work through branch capture machine to include reviewing work and making
corrections
Compiles required and special reports as requested
Performs research and problem-resolution for customers as issues arise
Coordinates branch and staff Business Continuity planning and execution
Other duties and special projects as assigned by Senior Management
Incumbent is required to comply with all applicable federal, state, and local banking and
industry related laws and regulations including but not limited to the Bank Secrecy Act. Manages employees on the Teller Line; Is responsible for
the overall direction, coordination and evaluation of this unit. Carries out supervisory
responsibilities in accordance with the organization's policies and applicable laws;
Responsibilities include interviewing, hiring and training employees; planning, assigning and
directing work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems. Education and Training Associate of Arts : Education 2007 Mississippi Gulf Coast Community College City , State Education Activities and Honors Active Member of the Coast Young Professionals with the Gulfport Chamber Of
Commerce
Active Member with the Gulfport Kiwanis Club Technical Skills and Qualifications Manager, ATM, On-Line and Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office and Excel, Problem-resolution | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1014265888" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1014265888_1_673383826" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="1014265888FNAM1"> </span> <span> </span> <span class="field lName" id="1014265888LNAM1"> BRANCH MANAGER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1014265892" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM1014265892"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1014265892_1_673383832" style="padding-top:0px;"> <div class="field singlecolumn" id="1014265892FRFM1"> As an experienced banking officer professional, I would like to utilize my experience and
knowledge in banking by contributing to the improvement in profitability and growth to your
bank. I will be putting my best efforts in terms of time and learning new banking techniques and
methods that would implement in my tenure as a leader with your financial institution.</div> </div> </div> <div class="section" id="SECTION_HILT1014265895" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT1014265895"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1014265895_1_673387216" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="1014265895SKC11"> <ul> <li> Goal-oriented</li> <li> Self-sufficient</li> <li> Strong team-builder</li> <li> Team Player</li> </ul> <p> </p> <p> </p> </td> <td class="field twocol_2" id="1014265895SKC21"> <ul> <li> TRID Expert</li> <li> Proficient in MS Office and Excel</li> <li> Flexible</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR1014265890" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR1014265890"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1014265890_1_673383830" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1014265890JTIT1"> Branch Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="1014265890JSTD1"> 06/2016</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="1014265890EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1014265890COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="1014265890JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="1014265890JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="1014265890JDES1" itemprop="description"> <ul> <li> Manages the overall operation of the branch to include the Personal Bankers and Teller staff primarily focused on creating a positive work
environment, community development, driving sales, increasing growth &
profitability, and providing accurate and superior customer service </li> <li> Conducts sales debriefs, weekly staff meetings, goal setting, and in-branch promotions to
ensure support of current campaigns & alignment to corporate strategy
</li> <li> Supports Operations Manager in the FTE Staffing & Scheduling process ensuring the branch
has appropriate staffing considering scheduling, training, vacation, leaves of absence,
sickness, and duty assignments ensuring the efficient operation of the branch
</li> <li> Provides guidance, leadership, and coaching to the Assistant Manager & platform staff;
confers with subordinate personnel to discuss operational & procedural changes; provides
counseling and recognition
</li> <li> Conducts monthly Head Teller and Personal Banker cash audits as part of the Risk
Management Review process ensuring proper cash control Maintains a customer service
culture by focusing on customer needs and managing staff to high customer service levels
</li> <li> Leads the branch staff to achieve optimum sales referrals through effective sales
campaigns/programs, sales coaching, development and behavior modeling
</li> <li> Performs managerial duties including hiring, progression monitoring, promotion, quarterly
career path & performance coaching, and performance evaluation Participates in and
manages the lending function of the branch to include both consumer and small business;
examines and evaluates loan applications
</li> <li> Directs, coordinates, and monitors activities to implement institution's policies, procedures,
and practices concerning granting or extending lines of credit, real estate loans, and
consumer credit loans
</li> <li> Actively involved in the outside calling program developing existing customers, centers of
influence, and prospects
</li> <li> Contacts customers and businesses, community, and civic organization to promote goodwill
and generate new business Manages asset quality through delinquency tracking and past due
loan collection
</li> <li> Directs activities involving implementation of establishment services and functions including
collecting delinquent accounts, authorizing loans or opening savings accounts
</li> <li> Compiles required and special branch reporting as requested Compiles and accurately
reports all financial data as required by governmental regulations </li> <li> Establishes procedures for
custody and control of assets, records, loan collateral, and securities to ensure safekeeping
</li> <li> Collects data to analyze the present and future financial status of the branch
</li> <li> Ensures Branch Opening and Closing procedures are followed to include balancing the
branch, locking the vault, and setting the alarms
</li> <li> Completes monthly Branch Assessment ensuring branches are professional in appearance
</li> <li> Coordinates completion of branch regulatory compliance through computer-based training
module completion and other training classes </li> <li class="tempListItem" style="list-style-type: none;"> </li> <li class="tempListItem" style="list-style-type: none;"> </li> <div class="newSpan" style="margin-left: -53px;"> </div> <li class="tempListItem" style="list-style-type: none;"> </li> <li class="tempListItem" style="list-style-type: none;"> </li> <li> Branch Disaster Recovery Planning with Branch Operations Manager to ensure
employees are prepared for all facets of pre and post-disaster events
Coordinates or provides employee training to improve efficiency and ensure conformance to
standard procedures and practices
</li> <li> Attends Branch Manager meetings conducted by Area or Division Manager to stay informed
Handles in-branch operational customer complaints from inception to resolution
</li> <li> Establishes and maintains contact with banking-related industries such as insurance, real
estate, and securities Serves as an authorized signer on official checks Enforces personnel
professionalism to include demeanor, dress, and station orderliness.</li> <li> Originates consumer and business loans ranging from $1,000 to $1,000,000 depending on the structure of the loan.</li> <li> Originates construction loan and entire TRID process</li> <li> Originates in house purchases of 1-4 dwelling and entire TRID process </li> <li> Carries out
supervisory responsibilities in accordance with the organization's policies and applicable laws;
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1014265890_2_673383829" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1014265890JTIT2"> Financial Service Associate/ Licensed Banker</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="1014265890JSTD2"> 11/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="1014265890EDDT2"> 06/2016</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1014265890COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="1014265890JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="1014265890JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="1014265890JDES2" itemprop="description"> <ul> <li> Builds relationships with customers while performing financial transactions
including paying, receiving, and cash control duties; opening and servicing
accounts, seeks to uncover financial needs, minimize loss, reduce risk, and deliver
accurate and superior customer service and lending requests handling more
complex situations and deeper profiling over time.</li> <li> Promotes and processes deposits, withdrawals, check cashing requests, credit card advances,
money orders, travelers checks, and other forms of negotiable items </li> <li> Assist with branch
morning and evening duties to include opening and closing the vault, working and locking
the Night Depository, setting up the
Teller station with supplies and cash, and balancing the Teller window/branch
Maintains a customer service culture by focusing on customer needs through more complex
customer profiling
</li> <li> Originates loans ranging from $2,500 consumer loans to Home Equity Lines of Credit
</li> <li> Ensures loan agreements and supporting documentation are complete and accurate
according to policy
</li> <li> Supports procedures for custody and control of assets, records, loan collateral, and securities
to ensure safekeeping
</li> <li> Assist in the branch Risk Management Review process to include, but not limited to,
monitoring bait money and ensuring dual control procedures are followed
</li> <li> Assist in managing operational loss within a branch to include: seeking supervisory override
for transactions outside of authority, proper hold placement for loss mitigation, and superior
balancing
</li> <li> Proactively listens for product referral opportunities and participates in sales
campaigns/programs focused on customer need identification
</li> <li> Adheres to professionalism standards to include demeanor, dress, and station orderliness
</li> <li> Demonstrates quality customer service to include greeting customer, using their names,
making eye contact, smiling, thanking for business, and offering another product or service
</li> <li> May function in a mentor capacity offering guidance, instruction, and coaching to Tellers
enforcing policy and procedure
Images proof work through branch capture machine to include reviewing work and making
corrections </li> <li> Performs research for customers as issues arise
Other duties and special projects as assigned by Senior Management Incumbent is required
to comply with all applicable federal, state, and local banking and industry related laws and
regulations including but not limited to the Bank Secrecy Act.</li> <li> Sells Annuities and other investment products offered through Hancock Bank Investments</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1014265890_3_673383828" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1014265890JTIT3"> Branch Operations Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="1014265890JSTD3"> 10/2013</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="1014265890EDDT3"> 02/2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1014265890COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="1014265890JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="1014265890JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="1014265890JDES3" itemprop="description"> <ul> <li> Functions as the Customer Service Manager ensuring a solid operational
foundation; builds relationships with customers while performing financial
transactions including paying, receiving, and cash control duties; seeks to uncover
financial needs, minimize loss, reduce risk, and deliver accurate and superior
services
</li> <li> Serves as the Customer Service Manager which involves conducting morning huddles and
weekly staff meetings
</li> <li> Models leadership effectiveness by sharing best practices and recognition of team members
on a weekly basis
</li> <li> Completes Staffing & Scheduling coordination and duty assignments to ensure efficient
operation of the branch
</li> <li> Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure
</li> <li> Assist with branch morning and evening duties to include opening and closing the vault,
working and locking the Night Depository, setting up the Teller station with supplies and
cash, and balancing the Teller window/branch
</li> <li> Oversees the branch Risk Management Review process and ensures dual control procedures
are followed
</li> <li> Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and
legal requirements
</li> <li> Promotes and processes deposits, withdrawals, check cashing requests, credit card advances,
money orders, travelers checks, and other forms of negotiable items
</li> <li> Monitors and manages operational loss within a branch to include granting staff supervisory
override for transactions, ensuring proper hold placement for loss mitigation, and outage
resolution
</li> <li> Accurately utilizes equipment and remains knowledgeable of equipment functionality to
include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to
provide branch services
</li> <li> Observes, Coaches, and Models sales and service behavior for Teller associates and assesses
performance daily
</li> <li> Promotes branch professionalism and the Standards of Excellence
</li> <li> Demonstrates highest quality of customer service to include greeting customer, using their
names, making eye contact, smiling, thanking for business, and offering another product or
service
</li> <li> Images proof work through branch capture machine to include reviewing work and making
corrections
</li> <li> Compiles required and special reports as requested
</li> <li> Performs research and problem-resolution for customers as issues arise
</li> <li> Coordinates branch and staff Business Continuity planning and execution
</li> <li> Other duties and special projects as assigned by Senior Management
</li> <li> Incumbent is required to comply with all applicable federal, state, and local banking and
industry related laws and regulations including but not limited to the Bank Secrecy Act.</li> <li> Manages employees on the Teller Line; Is responsible for
the overall direction, coordination and evaluation of this unit.</li> <li> Carries out supervisory
responsibilities in accordance with the organization's policies and applicable laws;
Responsibilities include interviewing, hiring and training employees; planning, assigning and
directing work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1014265891" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1014265891"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1014265891_1_673383831" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1014265891DGRE1" itemprop="name"> Associate of Arts</span> <span> : </span> <span class="programline" id="1014265891STUY1"> Education</span> <span class="datesWrapper"> <span class="jobdates" id="1014265891GRYR1"> 2007</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1014265891SCHO1" itemprop="name"> Mississippi Gulf Coast Community College</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="1014265891SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="1014265891SSTA1"> State</span> <span class="joblocation eduCountry" id="1014265891SCNT1"> </span> </span> </span> <span class="paddedline"> <span class="field" id="1014265891FRFM1"> Education</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL1014265893" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL1014265893"> Activities and Honors</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1014265893_1_673383833" style="padding-top:0px;"> <div class="field singlecolumn" id="1014265893FRFM1"> Active Member of the Coast Young Professionals with the Gulfport Chamber Of
Commerce
Active Member with the Gulfport Kiwanis Club</div> </div> </div> <div class="section" id="SECTION_SKLL1014265894" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL1014265894"> Technical Skills and Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1014265894_1_673383834" style="padding-top:0px;"> <div class="field singlecolumn" id="1014265894FRFM1"> Manager, ATM, On-Line and Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office and Excel, Problem-resolution</div> </div> </div> </div> | BANKING |
13,393,401 | CHIEF OPERATING OFFICER Summary of Skills Strategic Planning/Management Strong communication skills Strong credit/financial analysis skills Team builder/collaborator Sales management Negotiation skills Strong multi-tasker Project management Planning/execution Cross Functional leadership Professional Experience Chief Operating Officer June 2008 to January 2010 Company Name - City , State Recruited by the Board of Directors to become COO. Oversaw all aspects of this 35+ year old medical practice comprised of 5 freestanding radiation oncology clinics located in the South Puget Sound with 8 physicians (6 whom are owners) and 64 employees. Revenues grew from $48MM in 2008 to over $53MM in 2014. This was due to the addition of two offices (one in Gig Harbor and one in Olympia) as well as additional modalities of treatment. Achievements: Saved the company over $160,000 in 2015 due to hard negotiations with our Electronic Medical Record vendor due to poor performance. Saved the company over $120,000 annually by negotiating with the bank to lower interest rates on loans in early 2009. Brought two construction projects, one for a new clinic with a $6.5MM budget and the other for an extensive remodel with a $4.5MM budget, under budget and on time saving $200,000 in total. Brought in a consultant to successfully turn the Board Meetings into efficient, professional meetings with strict agendas, time allotments for each topic and rules of order. Prior to that, the meetings were overly lengthy, ineffective and combative. This resulted in fewer meetings, which have been far more effective. Oversaw the opening of and addition of a Urology practice as well as the first mobile Brachytherapy unit in the State of WA (for the treatment of various types of cancer). Both contributed to an increase in revenues to the company of more than $1MM annually. Successfully negotiated with two of the owners for buyouts on behalf of the Board. One was amicable and the other was contentious. This will result in cost savings to the company in excess of $1MM annually. May 1998 to May 2008 Company Name - City , State COLB was started in 1993 and has grown to an $8.5 billion dollar, 150+ branch community bank in WA, ORE and ID. Recruited by and joined as Vice President and Commercial Banker with no loan portfolio 05/1998 Through aggressive sales calls/marketing, grew portfolio to over $30MM in outstandings and $50MM in commitments in three years! This was accomplished with a consistent and active marketing plan aimed at targeting well known businesses in the area as well as utilizing a strong referral base consisting of lawyers, accountants and existing customers of the Bank. Promoted to SVP due to growth of portfolio and fee income/referrals 06/2001 Promoted to SVP and SWWA Commercial Banking Manager 06/2003 In this position, I was responsible for 8 commercial middle market lenders, whose territory stretched from Auburn to Longview, WA. While Columbia had started via a bank in Longview, it had been neglected from a commercial lending standpoint. I spent considerable time and effort in working with the lending center there to establish a robust and larger presence. Achievements: Overall TEAM portfolio grew from outstandings of $100MM to over $160MM in a highly competitive, charged environment. At one time this was the largest commercial market in the Bank (CB later entered Seattle, King County). Implemented monthly sales meetings to emphasize consistent marketing and calling efforts, both with prospects and in cross-selling to existing customers. This resulted in deposit growth within the group from $100MM to over $200MM and fee income exceeding $1,200,000 annually. Also during this time I was active in mentoring individual lenders, assisting with credit structure and pricing and calling on both prospects and existing clients. I worked hard to foster strong lines of communication and collaboration with other departments in the Bank who were our partners in business development and instrumental in our success. Was asked to join Loan Committee as a voting member. June 2005 As my credit knowledge and responsibilities had grown, I was asked and approved to sit on the Bank's loan committee. This was an opportune time to view all of the various types of credits that were presented. In addition, during this time I was part of an assigned team to perform due diligence on potential bank purchases. Education BA : Chemistry Pacific Lutheran University Chemistry Pacific Coast Banking School Certification University of Washington Professional Affiliations Current Board Chair, Pierce College (governor appointed) Past President of the Board and Trustee, Tacoma Art Museum Past Tacoma Sunrise Rotary President and member Past Board member, AFROC, Washington D.C. Past Member MGMA, SROA Skills Banking, budget, business development, cancer, commercial lending, Strong communication skills, competitive, consultant, credit, clients, due diligence, financial analysis, Functional, leadership, Team builder, marketing plan, marketing, market, Meetings, mentoring, negotiating, Negotiation, negotiations, oncology, pricing, Project management, selling, sales, Sales management, Sound, Strategic Planning/Management, Urology, view | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME700375138" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_700375138_1_454128514" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="700375138FNAM1"> </span> <span> </span> <span class="field" id="700375138LNAM1"> CHIEF OPERATING OFFICER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM700375140" style="padding-top:0px;"> </div> <div class="section" id="SECTION_HILT700375141" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT700375141"> Summary of Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_700375141_1_454128523" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="700375141SKC11"> <ul> <li> Strategic Planning/Management</li> <li> Strong communication skills</li> <li> Strong credit/financial analysis skills</li> <li> Team builder/collaborator</li> <li> Sales management</li> <li> Negotiation skills</li> <li> Strong multi-tasker</li> <li> Project management</li> <li> Planning/execution</li> <li> Cross Functional leadership</li> </ul> </td> <td class="field twocol_2 charspace" id="700375141SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM700375142" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR700375143" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR700375143"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_700375143_1_454128517" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="700375143JTIT1"> Chief Operating Officer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="700375143JSTD1"> June 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="700375143EDDT1"> January 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="700375143COMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="700375143JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="700375143JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="700375143JDES1" itemprop="description"> <ul> <li> Recruited by the Board of Directors to become COO.</li> <li> Oversaw all aspects of this 35+ year old medical practice comprised of 5 freestanding radiation oncology clinics located in the South Puget Sound with 8 physicians (6 whom are owners) and 64 employees.</li> <li> Revenues grew from $48MM in 2008 to over $53MM in 2014.</li> <li> This was due to the addition of two offices (one in Gig Harbor and one in Olympia) as well as additional modalities of treatment.</li> <li> Achievements: Saved the company over $160,000 in 2015 due to hard negotiations with our Electronic Medical Record vendor due to poor performance.</li> <li> Saved the company over $120,000 annually by negotiating with the bank to lower interest rates on loans in early 2009.</li> <li> Brought two construction projects, one for a new clinic with a $6.5MM budget and the other for an extensive remodel with a $4.5MM budget, under budget and on time saving $200,000 in total.</li> <li> Brought in a consultant to successfully turn the Board Meetings into efficient, professional meetings with strict agendas, time allotments for each topic and rules of order.</li> <li> Prior to that, the meetings were overly lengthy, ineffective and combative.</li> <li> This resulted in fewer meetings, which have been far more effective.</li> <li> Oversaw the opening of and addition of a Urology practice as well as the first mobile Brachytherapy unit in the State of WA (for the treatment of various types of cancer).</li> <li> Both contributed to an increase in revenues to the company of more than $1MM annually.</li> <li> Successfully negotiated with two of the owners for buyouts on behalf of the Board.</li> <li> One was amicable and the other was contentious.</li> <li> This will result in cost savings to the company in excess of $1MM annually.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_700375143_2_454128518" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="700375143JTIT2"> </span> <span> <span class="jobdates" format="%B %Y" id="700375143JSTD2"> May 1998</span> <span> to </span> <span class="jobdates" format="%B %Y" id="700375143EDDT2"> May 2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="700375143COMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="700375143JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="700375143JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="700375143JDES2" itemprop="description"> <ul> <li> COLB was started in 1993 and has grown to an $8.5 billion dollar, 150+ branch community bank in WA, ORE and ID.</li> <li> Recruited by and joined as Vice President and Commercial Banker with no loan portfolio 05/1998 Through aggressive sales calls/marketing, grew portfolio to over $30MM in outstandings and $50MM in commitments in three years! This was accomplished with a consistent and active marketing plan aimed at targeting well known businesses in the area as well as utilizing a strong referral base consisting of lawyers, accountants and existing customers of the Bank.</li> <li> Promoted to SVP due to growth of portfolio and fee income/referrals 06/2001 Promoted to SVP and SWWA Commercial Banking Manager 06/2003 In this position, I was responsible for 8 commercial middle market lenders, whose territory stretched from Auburn to Longview, WA.</li> <li> While Columbia had started via a bank in Longview, it had been neglected from a commercial lending standpoint.</li> <li> I spent considerable time and effort in working with the lending center there to establish a robust and larger presence.</li> <li> Achievements: Overall TEAM portfolio grew from outstandings of $100MM to over $160MM in a highly competitive, charged environment.</li> <li> At one time this was the largest commercial market in the Bank (CB later entered Seattle, King County).</li> <li> Implemented monthly sales meetings to emphasize consistent marketing and calling efforts, both with prospects and in cross-selling to existing customers.</li> <li> This resulted in deposit growth within the group from $100MM to over $200MM and fee income exceeding $1,200,000 annually.</li> <li> Also during this time I was active in mentoring individual lenders, assisting with credit structure and pricing and calling on both prospects and existing clients.</li> <li> I worked hard to foster strong lines of communication and collaboration with other departments in the Bank who were our partners in business development and instrumental in our success.</li> <li> Was asked to join Loan Committee as a voting member.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_700375143_3_454128519" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="700375143JTIT3"> </span> <span> <span class="jobdates" format="%B %Y" id="700375143JSTD3"> </span> <span class="jobdates" format="%B %Y" id="700375143EDDT3"> June 2005</span> </span> </span> <span class="paddedline"> <span class="jobline" id="700375143JDES3" itemprop="description"> <ul> <li> As my credit knowledge and responsibilities had grown, I was asked and approved to sit on the Bank's loan committee.</li> <li> This was an opportune time to view all of the various types of credits that were presented.</li> <li> In addition, during this time I was part of an assigned team to perform due diligence on potential bank purchases.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC700375144" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC700375144"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_700375144_1_454128520" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="700375144DGRE1" itemprop="name"> BA</span> <span> : </span> <span class="programline" dependency="STUY" id="700375144STUY1"> Chemistry</span> <span class="jobdates" id="700375144GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="700375144SCHO1" itemprop="name"> Pacific Lutheran University</span> <span class="joblocation jobcity" id="700375144SCIT1"> </span> <span class="joblocation jobstate" id="700375144SSTA1"> </span> <span class="joblocation jobstate" id="700375144SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="700375144FRFM1"> Chemistry</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_700375144_2_454128521" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="700375144DGRE2" itemprop="name"> Pacific Coast Banking School Certification</span> <span class="programline" dependency="STUY" id="700375144STUY2"> </span> <span class="jobdates" id="700375144GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="700375144SCHO2" itemprop="name"> University of Washington</span> <span class="joblocation jobcity" id="700375144SCIT2"> </span> <span class="joblocation jobstate" id="700375144SSTA2"> </span> <span class="joblocation jobstate" id="700375144SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="700375144FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL700375145" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_AFIL700375145"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_700375145_1_454128522" style="padding-top:0px;"> <div class="field singlecolumn" id="700375145FRFM1"> Current Board Chair, Pierce College (governor appointed) Past President of the Board and Trustee, Tacoma Art Museum Past Tacoma Sunrise Rotary President and member Past Board member, AFROC, Washington D.C. Past Member MGMA, SROA </div> </div> </div> <div class="section" id="SECTION_SKLL700375153" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL700375153"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_700375153_1_454128524" style="padding-top:0px;"> <div class="field singlecolumn" id="700375153FRFM1"> Banking, budget, business development, cancer, commercial lending, Strong communication skills, competitive, consultant, credit, clients, due diligence, financial analysis, Functional, leadership, Team builder, marketing plan, marketing, market, Meetings, mentoring, negotiating, Negotiation, negotiations, oncology, pricing, Project management, selling, sales, Sales management, Sound, Strategic Planning/Management, Urology, view</div> </div> </div> </div> | BANKING |
71,422,121 | QA TEST ANALYST Profile Seeking a position as Manual Software Quality Assurance Analyst 4+ years experience as a Quality Assurance Analyst dealing with various levels of testing such as Functional, Regression, System, User Acceptance, Performance testing and Smoke testing. Experience testing applications based on different architectural platform such as Client/Server, Web Based and SAAS Industry experience in Finance, Banking, Retail and Health Care Well Versed with Agile, Agile Scrum, Waterfall, and V-Model methodologies Experience communicating and dealing with different stakeholders to meet the deliverable Experience with creating Test Plan, developing Test Scenarios and executing Test Cases and logging Defects. Well Versed in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Management Life Cycle (DMLC). Experience working with QA teams both offshore and onsite while communicating the client's requirements and expectations to execute the QA process smoothly on various projects. Able to effectively communicate, both verbally and in writing, using English, Hindi and Urdu. Experience doing Root cause analysis (RCA) on issues and identified defects to improve Product Quality. Experience in backend database testing by writing SQL queries to extract data for validation. Developed and maintained appropriate metrics to maintain quality control in the development process. Quick learner and can easily adapt to different responsibilities and technologies. Team player as well as ability to work independently and a self-starter. Strong analytical skills, combined with effective communication, organizational skills and planning ability. Able to handle multiple tasks simultaneously in a dynamic environment. Core Qualifications Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 and XP Bug Tracking Tools: Quality Center, JIRA Databases: Oracle, SQL Server 2005/2008 Browsers: Internet Explorer, Firefox, Chrome, Safari Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center , ALM Mobile Operating Systems: Apple-IOS, Android, Windows Professional Experience QA Test Analyst , 09/2014 － Current Company Name Kohl's is one of the nation's largest and leading department store retail of apparel, accessories and home goods, based in Plano, Texas. I was working on Inventory Management Application that provides status and tracking on inventory. The Inventory Management Tools Interact with POS (Point of Sale) System, Vendor Management and Shipment tracking System. This Tool helps Kohl's to track & monitor the entire Inventory. My role as a tester was to test Kohl's Mobile app on different OS Platforms IOS and Android devices. Responsibilities: Participated in all phases of the development lifecycle that pertain to software quality assurance Reviewed and analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) for completeness and testability to meet acceptance criteria. Actively participated and work with team to create Test Plan, Test Data and Test Cases document Tracked bug discrepancies by using "Quality Center" to store the details of bug discrepancies for enhanced regression testing. Continuously worked with the team to improve testing process. Provided feedback, clarification and training support as necessary to different stakeholders Tested Kohl's apps on different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries to extract data and validate customers' Accounts, Points and Rewards history. Environment: Windows 7, Windows XP, Apple Mac book Pro Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Quality Analyst Assurance , 10/2013 － 07/2014 Company Name － City , State Humana is one of the nation's leading diversified health service company, serving members with information and resources to help them make better informed decisions about their health care and dedicated to helping people improve their health. Responsibilities: Actively participated in all the phases of the development lifecycle that associate with software quality assurance. Analyzed requirement document for completeness and testability to accommodate acceptance criteria. Performed testing to ensure the quality of products for business and ensure proper operation without defects Ascertained and identified test data based on pre-determined requirements to mitigate risk. Write SQL Queries to retrieve data and validate content against XML log files. Prepared Test strategies, Test Scenario and Test Cases and execute Test Cases to cover both Verifying and Validating. Implemented Regression Testing methodology for every new build release. Track the bug by using "Quality Center" and store the details of bug's discrepancies for enhanced regression testing. Continuously review and improve testing process. Worked in Agile environment and attended daily scrum meetings to provide daily status updates on project Provided feedback, clarification and training support as necessary Tested mobile apps on different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment: Windows 7, Windows XP, Apple Mac book Pro. Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Manual Tester , 06/2010 － 06/2013 Company Name Bank M is a fast growing community bank, highly profitable financial holding company. The company provides a complete range of banking and other financial services to the customers through its basic business. The Banking Maintenance System (BMS) application provides the accounts lists, accounts summary and accounts transactions for the various accounts and the ability to transfer funds between the various accounts using fund transfers. My role as a tester was to test the application for cross browser compatibility, which involved Functional and Regression Testing. Create test cases for clients to manage different Finance/Account modules and benefits package. Establish and verify large volume of data by Manage accounts, Pay bills and Transfer funds. Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases. Representing QA in all stages of SDLC and responsible for QA deliverables. Prepare Test Plan, Test Scenarios and create Test cases with the help of Use Case Documents and Functional documentation for new POS application. Part of an Agile team participated in daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews and developed test scenarios. Designed test cases for various Finance/ Accounts modules to manage new and existing clients and their various benefits package. Created and validated large volume of data via Manage accounts, Transfer funds, and Pay bills. Co-ordinate with the Dev Team to bring defects to closure. Participated in test design and execution of test cases to improve the quality of the software. Manually tested different credit/debit cards on POS device for bank certification. Involved in mobile testing process for the first launch of the application Prepared defect summary reports for management using Quality Center Continuously review and improve testing process. Performed Back-End testing by executing SQL Statements to extract data and verify output against the UI. Involved in the analysis, modifications for existing test plans and test cases. Environment: Windows XP, Safari, Windows 7 Software: MS Excel, Quality Center.Net, SQL Server. Microsoft Office, XML Qatar Airways, Tanzania. Jr. Quality Assurance Analyst , 07/2009 － 05/2010 Worked as QA for Qatar Airways IT's several web based applications for different projects such as tracking System Wide upgrades. Qatar Airways offers frequent flyer program to its members. They also use Sky Miles, Within Sky Miles. They started to ask their members for a pin number which when entered, goes to members' info table and gets saved. This option was implemented for security reasons. Responsibilities: Involved in the full Testing Life-Cycle from analyzing Business Requirements to testing phase. Prepared test scripts for testing GUI and Security (PCI Compliance). Responsibilities included meeting with team and preparing test strategies and testing approach. Wrote test cases and execute them manually using Test Director in Test Lab. Conducted Regression testing, identified Bugs/Defects and logged the issues in Defect management in Test Director Conducted Mapping to easily identify results in Requirements from Test Director Write SQL queries to retrieve data from the database Environment: Windows XP, Quality Center. Education Jun 1999 University of North Alabama Bachelors Marketing Marketing Graduated Yes Yes Additional Information STATUS:
Permanent Residence Card (Green Card) Skills .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME677216916" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_677216916_1_440083161" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="677216916FNAM1"> </span> <span> </span> <span class="field" id="677216916LNAM1"> QA TEST ANALYST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM677216929" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM677216929"> Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_677216929_1_440083175" style="padding-top:0px;"> <div class="field singlecolumn" id="677216929FRFM1"> Seeking a position as Manual Software Quality Assurance Analyst 4+ years experience as a Quality Assurance Analyst dealing with various levels of testing such as Functional, Regression, System, User Acceptance, Performance testing and Smoke testing. Experience testing applications based on different architectural platform such as Client/Server, Web Based and SAAS Industry experience in Finance, Banking, Retail and Health Care Well Versed with Agile, Agile Scrum, Waterfall, and V-Model methodologies Experience communicating and dealing with different stakeholders to meet the deliverable Experience with creating Test Plan, developing Test Scenarios and executing Test Cases and logging Defects. Well Versed in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Management Life Cycle (DMLC). Experience working with QA teams both offshore and onsite while communicating the client's requirements and expectations to execute the QA process smoothly on various projects. Able to effectively communicate, both verbally and in writing, using English, Hindi and Urdu. Experience doing Root cause analysis (RCA) on issues and identified defects to improve Product Quality. Experience in backend database testing by writing SQL queries to extract data for validation. Developed and maintained appropriate metrics to maintain quality control in the development process. Quick learner and can easily adapt to different responsibilities and technologies. Team player as well as ability to work independently and a self-starter. Strong analytical skills, combined with effective communication, organizational skills and planning ability. Able to handle multiple tasks simultaneously in a dynamic environment. </div> </div> </div> <div class="section" id="SECTION_HILT677216947" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT677216947"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_677216947_1_440083176" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="677216947SKC11"> <ul> <li> Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 and XP</li> <li> Bug Tracking Tools: Quality Center, JIRA</li> <li> Databases: Oracle, SQL Server 2005/2008</li> <li> Browsers: Internet Explorer, Firefox, Chrome, Safari</li> <li> Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center , ALM</li> <li> Mobile Operating Systems: Apple-IOS, Android, Windows</li> </ul> </td> <td class="field twocol_2" id="677216947SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_TSKL677216950" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR677216953" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR677216953"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_677216953_1_440083168" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="677216953JTIT1"> QA Test Analyst</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="677216953JSTD1"> 09/2014</span> <span> － </span> <span class="jobdates" format="%m/%Y" id="677216953EDDT1"> Current</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="677216953COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="677216953JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="677216953JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="677216953JDES1" itemprop="description"> <ul> <li> Kohl's is one of the nation's largest and leading department store retail of apparel, accessories and home goods, based in Plano, Texas.</li> <li> I was working on Inventory Management Application that provides status and tracking on inventory.</li> <li> The Inventory Management Tools Interact with POS (Point of Sale) System, Vendor Management and Shipment tracking System.</li> <li> This Tool helps Kohl's to track & monitor the entire Inventory.</li> <li> My role as a tester was to test Kohl's Mobile app on different OS Platforms IOS and Android devices.</li> <li> Responsibilities: Participated in all phases of the development lifecycle that pertain to software quality assurance Reviewed and analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) for completeness and testability to meet acceptance criteria.</li> <li> Actively participated and work with team to create Test Plan, Test Data and Test Cases document Tracked bug discrepancies by using "Quality Center" to store the details of bug discrepancies for enhanced regression testing.</li> <li> Continuously worked with the team to improve testing process.</li> <li> Provided feedback, clarification and training support as necessary to different stakeholders Tested Kohl's apps on different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries to extract data and validate customers' Accounts, Points and Rewards history.</li> <li> Environment: Windows 7, Windows XP, Apple Mac book Pro Software: Quality Center, .Net, SQL Server.</li> <li> Microsoft Office, XML.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_677216953_2_440083169" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="677216953JTIT2"> Quality Analyst Assurance</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="677216953JSTD2"> 10/2013</span> <span> － </span> <span class="jobdates" format="%m/%Y" id="677216953EDDT2"> 07/2014</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="677216953COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="677216953JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="677216953JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="677216953JDES2" itemprop="description"> <ul> <li> Humana is one of the nation's leading diversified health service company, serving members with information and resources to help them make better informed decisions about their health care and dedicated to helping people improve their health.</li> <li> Responsibilities: Actively participated in all the phases of the development lifecycle that associate with software quality assurance.</li> <li> Analyzed requirement document for completeness and testability to accommodate acceptance criteria.</li> <li> Performed testing to ensure the quality of products for business and ensure proper operation without defects Ascertained and identified test data based on pre-determined requirements to mitigate risk.</li> <li> Write SQL Queries to retrieve data and validate content against XML log files.</li> <li> Prepared Test strategies, Test Scenario and Test Cases and execute Test Cases to cover both Verifying and Validating.</li> <li> Implemented Regression Testing methodology for every new build release.</li> <li> Track the bug by using "Quality Center" and store the details of bug's discrepancies for enhanced regression testing.</li> <li> Continuously review and improve testing process.</li> <li> Worked in Agile environment and attended daily scrum meetings to provide daily status updates on project Provided feedback, clarification and training support as necessary Tested mobile apps on different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment: Windows 7, Windows XP, Apple Mac book Pro.</li> <li> Software: Quality Center, .Net, SQL Server.</li> <li> Microsoft Office, XML.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_677216953_3_440083170" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="677216953JTIT3"> Manual Tester</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="677216953JSTD3"> 06/2010</span> <span> － </span> <span class="jobdates" format="%m/%Y" id="677216953EDDT3"> 06/2013</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="677216953COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="677216953JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="677216953JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="677216953JDES3" itemprop="description"> <ul> <li> Bank M is a fast growing community bank, highly profitable financial holding company.</li> <li> The company provides a complete range of banking and other financial services to the customers through its basic business.</li> <li> The Banking Maintenance System (BMS) application provides the accounts lists, accounts summary and accounts transactions for the various accounts and the ability to transfer funds between the various accounts using fund transfers.</li> <li> My role as a tester was to test the application for cross browser compatibility, which involved Functional and Regression Testing.</li> <li> Create test cases for clients to manage different Finance/Account modules and benefits package.</li> <li> Establish and verify large volume of data by Manage accounts, Pay bills and Transfer funds.</li> <li> Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases.</li> <li> Representing QA in all stages of SDLC and responsible for QA deliverables.</li> <li> Prepare Test Plan, Test Scenarios and create Test cases with the help of Use Case Documents and Functional documentation for new POS application.</li> <li> Part of an Agile team participated in daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews and developed test scenarios.</li> <li> Designed test cases for various Finance/ Accounts modules to manage new and existing clients and their various benefits package.</li> <li> Created and validated large volume of data via Manage accounts, Transfer funds, and Pay bills.</li> <li> Co-ordinate with the Dev Team to bring defects to closure.</li> <li> Participated in test design and execution of test cases to improve the quality of the software.</li> <li> Manually tested different credit/debit cards on POS device for bank certification.</li> <li> Involved in mobile testing process for the first launch of the application Prepared defect summary reports for management using Quality Center Continuously review and improve testing process.</li> <li> Performed Back-End testing by executing SQL Statements to extract data and verify output against the UI.</li> <li> Involved in the analysis, modifications for existing test plans and test cases.</li> <li> Environment: Windows XP, Safari, Windows 7 Software: MS Excel, Quality Center.Net, SQL Server.</li> <li> Microsoft Office, XML Qatar Airways, Tanzania.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_677216953_4_440083171" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="677216953JTIT4"> Jr. Quality Assurance Analyst</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="677216953JSTD4"> 07/2009</span> <span> － </span> <span class="jobdates" format="%m/%Y" id="677216953EDDT4"> 05/2010</span> </span> <span class="paddedline"> <span class="jobline" id="677216953JDES4" itemprop="description"> <ul> <li> Worked as QA for Qatar Airways IT's several web based applications for different projects such as tracking System Wide upgrades.</li> <li> Qatar Airways offers frequent flyer program to its members.</li> <li> They also use Sky Miles, Within Sky Miles.</li> <li> They started to ask their members for a pin number which when entered, goes to members' info table and gets saved.</li> <li> This option was implemented for security reasons.</li> <li> Responsibilities: Involved in the full Testing Life-Cycle from analyzing Business Requirements to testing phase.</li> <li> Prepared test scripts for testing GUI and Security (PCI Compliance).</li> <li> Responsibilities included meeting with team and preparing test strategies and testing approach.</li> <li> Wrote test cases and execute them manually using Test Director in Test Lab.</li> <li> Conducted Regression testing, identified Bugs/Defects and logged the issues in Defect management in Test Director Conducted Mapping to easily identify results in Requirements from Test Director Write SQL queries to retrieve data from the database Environment: Windows XP, Quality Center.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC677216954" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC677216954"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_677216954_1_440083172" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobdates eduDate" id="677216954GRYR1"> Jun 1999</span> <span> </span> <span class="companyname companyname_educ" id="677216954SCHO1" itemprop="name"> University of North Alabama</span> <span class="joblocation jobcity" id="677216954SCIT1"> </span> <span class="joblocation jobstate" id="677216954SSTA1"> </span> <span class="joblocation jobstate" id="677216954SCNT1"> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="677216954DGRE1" itemprop="name"> Bachelors</span> <span> </span> <span class="programline" id="677216954STUY1"> Marketing</span> </span> <span class="paddedline"> <span class="field" id="677216954FRFM1"> Marketing</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_677216954_2_440083174" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="677216954DGRE2" itemprop="name"> Graduated</span> <span> </span> <span class="programline" id="677216954STUY2"> Yes</span> </span> <span class="paddedline"> <span class="field" id="677216954FRFM2"> Yes</span> </span> </div> </div> </div> <div class="section" id="SECTION_ADDI677216969" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI677216969"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_677216969_1_440083180" style="padding-top:0px;"> <div class="field singlecolumn" id="677216969FRFM1"> <ul> <li> STATUS:
Permanent Residence Card (Green Card)</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL677216968" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL677216968"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_677216968_1_440083178" style="padding-top:0px;"> <div class="field singlecolumn" id="677216968FRFM1"> .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management</div> </div> </div> </div> | BANKING |
18,457,785 | PROJECT MANAGER AND TECHNICAL IMPLEMENTATION Career Overview Contribute my knowledge to the institution, willing to learn new skills and take on new challenges in it. Ensuring commitment, efficiency and quality in the roles assigned to contribute to the achievement of strategic objectives outlined by the institution. Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for AS/400 applications in multiples domains. Qualifications AS/400 Administrator Excellent problem Solving abilities Project Manager Web Application Security AS/400 Setting goals and objectives QA Tools Enterprise Technologies System Upgrade/Migration/Back up Management and Teamwork Data Backup and retrieval AS/400 Prioritization Tasks Clear Quest / SharePoint Product Template RPGLE/ILE Technical Specifications Creations COBOL/400 Strong knowledge of ITIL. CL/400 Integration across IPC (Incident, Problem, & Change Management) Utility: Query and SQL ALDOM/ACCES Adaptation Model Ethical Management Analyst Programmer Well Tracking Management Development of departmental budgets Coaching and effective delegation of tasks. Excellent Communication Skills Decision-Making and conflict. Manage multiple tasks simultaneous Ability to perform hands on work team. Management of meeting and time production. Technical Skills Skills Experience Total Years Last Used IT Project Manager Analyst & AS/400 Administrator 13 2016 Accomplishments -Implementation Core banking (AS/400) Company: FISERV -Upgrade Core banking Work Experience Project Manager and Technical Implementation Apr 2003 to Mar 2015 Company Name － City Project Manager AS/400 CORE BANKING (AS/400) Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnose and troubles hooted UNIX and Windows processing problems and applied solutions to increase company efficiency. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Supervised and provided direction for six technical direct reports regarding network activities. Recommended network security standards to management. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Developed data architecture design to enable analysts to perform targeted customer analysis. Weekly monitoring of the project. Technical Project Manager Jun 2015 to Feb 2016 Company Name － City Banco del Reserva - Dominican Republic DR Ensured network, system and development of bug fixes and patch sets for existing Web applications. Established compatibility with third party software products by developing program for modification and integration. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Built application platform foundation to support migration from client-server product line to enterprise architectures and services. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Designed SharePoint master page and page layout, serving as company's main SharePoint support for all technical complications. Consistently met deadlines and requirements for all production work orders. Supervised and provided direction for six technical direct reports regarding network activities. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Weekly monitoring of the project. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical object. RESPONSIBILITIES BASIC Project Manager Company Name Define the scope of the project in collaboration with senior management. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Determine the resources required to complete the project. Execute the schedule for project completion that effectively allocates the resources to the activities. Follow up on objectives and measures upon which the project will be evaluated at its completion. Execute the project according to the project plan. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Execute the communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project identified by lead PMs. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time, within budget and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase. Provide guidance and direction to the program and other teams involved. Support issues resolution and delivery across department teams. Create and present executive level documentation for use in program status and communications. Support program / project management routines. Education and Training High School Diploma 2003 Juan Pablo Duarte － City Skills -AS/400 Administrator -Project Manager -Web Application -Security AS/400 -Setting goals and objectives -QA Tools -Enterprise Technologies -System Upgrade/Migration/Back up -Management and Teamwork -Data Backup and retrieval AS/400 -Prioritization Tasks -Clear Quest / SharePoint -Product Template -RPGLE/ILE -Technical Specifications Creations -COBOL/400 -Strong knowledge of ITIL -CL/400 -Integration across IPC (Incident, Problem, -Utility: Query and SQL & Change Management) -ALDOM/ACCES -Adaptation Model Ethical Management -Analyst Programmer -Well Tracking -Management. -Development of departmental budgets -Coaching and effective delegation of tasks -Excellent Communication Skills Decision -Making and conflict -Manage multiple tasks simultaneous -Ability to perform hands on work team -Management of meeting and time prod. | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME813653330" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_813653330_1_528936517" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="813653330FNAM1"> </span> <span> </span> <span class="field" id="813653330LNAM1"> PROJECT MANAGER AND TECHNICAL IMPLEMENTATION</span> </div> </div> </div> <div class="section" id="SECTION_SUMM813653332" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM813653332"> Career Overview</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_813653332_1_528936523" style="padding-top:0px;"> <div class="field singlecolumn" id="813653332FRFM1"> <p align="LEFT"> Contribute my knowledge to the institution, willing to learn new skills and take on new challenges in it. Ensuring commitment, efficiency and quality in the roles assigned to contribute to the achievement of strategic objectives outlined by the institution. Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for AS/400 applications in multiples domains.</p> </div> </div> </div> <div class="section" id="SECTION_HILT813653333" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT813653333"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_813653333_1_528940911" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="813653333SKC11"> <ul> <li> AS/400 Administrator</li> <li> Excellent problem</li> <li> Solving abilities</li> <li> Project Manager</li> <li> Web Application</li> <li> Security AS/400</li> <li> Setting goals and objectives</li> <li> QA Tools</li> <li> Enterprise Technologies</li> <li> System Upgrade/Migration/Back up</li> <li> Management and Teamwork</li> <li> Data Backup and retrieval AS/400</li> <li> Prioritization Tasks</li> <li> Clear Quest / SharePoint</li> <li> Product Template</li> <li> RPGLE/ILE</li> <li> Technical Specifications Creations </li> <li> COBOL/400</li> <li> Strong knowledge of ITIL.</li> </ul> </td> <td class="field twocol_2" id="813653333SKC21"> <ul> <li> CL/400</li> <li> Integration across IPC (Incident, Problem, <font> & Change Management)</font> </li> <li> Utility: Query and SQL</li> <li> ALDOM/ACCES</li> <li> Adaptation Model Ethical Management </li> <li> Analyst Programmer </li> <li> Well Tracking</li> <li> Management</li> <li> Development of departmental budgets</li> <li> Coaching and effective delegation of tasks.</li> <li> Excellent Communication Skills</li> <li> Decision-Making and conflict.</li> <li> Manage multiple tasks simultaneous </li> <li> Ability to perform hands on work team.</li> <li> Management of meeting and time production.</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_TSKL813653334" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_TSKL813653334"> Technical Skills</div> </div> <div class="field singlecolumn paragraphindent"> <div class="table_wrapper"> <table class="skills"> <tbody> <tr> <th class="skillname"> Skills</th> <th class="pad1"> </th> <th class="skillrating"> Experience</th> <th class="pad2"> </th> <th class="skillyears"> Total Years</th> <th class="pad3"> </th> <th class="skilllast"> Last Used</th> </tr> <tr class="paragraph firstparagraph" id="PARAGRAPH_813653334_1_530082172" style="padding-top:0px;"> <td class="skillname" id="813653334SKIL1"> IT Project Manager</td> <td class="pad1"> </td> <td class="skillrating" id="813653334SKRT1"> Analyst & AS/400 Administrator</td> <td class="pad2"> </td> <td class="skillyears" id="813653334SKYR1"> 13</td> <td class="pad3"> </td> <td class="skilllast" id="813653334SLST1"> 2016</td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM813653628" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCM813653628"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_813653628_1_528938966" style="padding-top:0px;"> <div class="field singlecolumn" id="813653628FRFM1"> <p align="LEFT"> -Implementation Core banking (AS/400) Company: FISERV</p> <p align="LEFT"> -Upgrade Core banking</p> </div> </div> </div> <div class="section" id="SECTION_EXPR813653335" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR813653335"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_813653335_1_528936519" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="813653335JTIT1"> Project Manager and Technical Implementation</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="813653335JSTD1"> Apr 2003</span> <span> to </span> <span class="jobdates" format="%b %Y" id="813653335EDDT1"> Mar 2015</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="813653335COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="813653335JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="813653335JSTA1" itemprop="addressRegion"> </span> </span> <span class="jobline" id="813653335JDES1" itemprop="description"> <ul> <li> Project Manager AS/400 CORE BANKING (AS/400) Established compatibility with third party software products by developing program for modification and integration.</li> <li> Developed and implemented complex Internet and Intranet applications on multiple platforms.</li> <li> Coordinated with systems partners to finalize designs and confirm requirements.</li> <li> Provided continued maintenance and development of bug fixes and patch sets for existing web applications.</li> <li> Diagnose and troubles hooted UNIX and Windows processing problems and applied solutions to increase company efficiency.</li> <li> Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.</li> <li> Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access.</li> <li> Designed strategic plan for component development practices to support future projects.</li> <li> Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.</li> <li> Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.</li> <li> Supervised and provided direction for six technical direct reports regarding network activities.</li> <li> Recommended network security standards to management.</li> <li> Provided methodologies for object-oriented software development and integration solutions.</li> <li> Recommended architectural improvements, designs solutions and integration solutions.</li> <li> Developed data architecture design to enable analysts to perform targeted customer analysis.</li> <li> Weekly monitoring of the project.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_813653335_2_528936520" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="813653335JTIT2"> Technical Project Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="813653335JSTD2"> Jun 2015</span> <span> to </span> <span class="jobdates" format="%b %Y" id="813653335EDDT2"> Feb 2016</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="813653335COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="813653335JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="813653335JSTA2" itemprop="addressRegion"> </span> </span> <span class="jobline" id="813653335JDES2" itemprop="description"> <ul> <li> Banco del Reserva - Dominican Republic DR Ensured network, system and development of bug fixes and patch sets for existing Web applications.</li> <li> Established compatibility with third party software products by developing program for modification and integration.</li> <li> Coordinated with systems partners to finalize designs and confirm requirements.</li> <li> Provided continued maintenance and development of bug fixes and patch sets for existing web applications.</li> <li> Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.</li> <li> Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access.</li> <li> Built application platform foundation to support migration from client-server product line to enterprise architectures and services.</li> <li> Designed strategic plan for component development practices to support future projects.</li> <li> Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.</li> <li> Designed SharePoint master page and page layout, serving as company's main SharePoint support for all technical complications.</li> <li> Consistently met deadlines and requirements for all production work orders.</li> <li> Supervised and provided direction for six technical direct reports regarding network activities.</li> <li> Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.</li> <li> Provided methodologies for object-oriented software development and integration solutions.</li> <li> Recommended architectural improvements, designs solutions and integration solutions.</li> <li> Weekly monitoring of the project.</li> <li> Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical object.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_813653335_3_528936521" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="813653335JTIT3"> RESPONSIBILITIES BASIC Project Manager</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="813653335COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="813653335JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="813653335JSTA3" itemprop="addressRegion"> </span> </span> <span class="jobline" id="813653335JDES3" itemprop="description"> <ul> <li> Define the scope of the project in collaboration with senior management.</li> <li> Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.</li> <li> Determine the resources required to complete the project.</li> <li> Execute the schedule for project completion that effectively allocates the resources to the activities.</li> <li> Follow up on objectives and measures upon which the project will be evaluated at its completion.</li> <li> Execute the project according to the project plan.</li> <li> Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.</li> <li> Execute the communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project identified by lead PMs.</li> <li> Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.</li> <li> Ensure that the project deliverables are on time, within budget and at the required level of quality.</li> <li> Evaluate the outcomes of the project as established during the planning phase.</li> <li> Provide guidance and direction to the program and other teams involved.</li> <li> Support issues resolution and delivery across department teams.</li> <li> Create and present executive level documentation for use in program status and communications.</li> <li> Support program / project management routines.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC813653336" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC813653336"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_813653336_1_528936522" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="813653336DGRE1" itemprop="name"> High School Diploma</span> <span class="programline" id="813653336STUY1"> </span> <span class="datesWrapper"> <span class="jobdates" id="813653336GRYR1"> 2003</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="813653336SCHO1" itemprop="name"> Juan Pablo Duarte </span> <span> － </span> <span class="joblocation jobcity" id="813653336SCIT1"> City</span> <span class="joblocation jobstate" id="813653336SSTA1"> </span> <span class="joblocation jobstate" id="813653336SCNT1"> </span> </span> <span class="field" id="813653336FRFM1"> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL813653337" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL813653337"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_813653337_1_528936524" style="padding-top:0px;"> <div class="field singlecolumn" id="813653337FRFM1"> <p align="LEFT"> -AS/400 Administrator</p> <p align="LEFT"> -Project Manager</p> <p align="LEFT"> -Web Application</p> <p align="LEFT"> -Security AS/400</p> <p align="LEFT"> -Setting goals and objectives</p> <p align="LEFT"> -QA Tools</p> <p align="LEFT"> -Enterprise Technologies</p> <p align="LEFT"> -System Upgrade/Migration/Back up</p> <p align="LEFT"> -Management and Teamwork</p> <p align="LEFT"> -Data Backup and retrieval AS/400</p> <p align="LEFT"> -Prioritization Tasks</p> <p align="LEFT"> -Clear Quest / SharePoint</p> <p align="LEFT"> -Product Template</p> <p align="LEFT"> -RPGLE/ILE</p> <p align="LEFT"> -Technical Specifications Creations </p> <p align="LEFT"> -COBOL/400</p> <p align="LEFT"> -Strong knowledge of ITIL</p> <p align="LEFT"> -CL/400</p> <p align="LEFT"> -Integration across IPC (Incident, Problem,</p> <p align="LEFT"> -Utility: Query and SQL & Change Management)</p> <p align="LEFT"> -ALDOM/ACCES</p> <p align="LEFT"> -Adaptation Model Ethical Management </p> <p align="LEFT"> -Analyst Programmer </p> <p align="LEFT"> -Well Tracking</p> <p align="LEFT"> -Management.</p> <p align="LEFT"> -Development of departmental budgets</p> <p align="LEFT"> -Coaching and effective delegation of tasks</p> <p align="LEFT"> -Excellent Communication Skills Decision</p> <p align="LEFT"> -Making and conflict</p> <p align="LEFT"> -Manage multiple tasks simultaneous </p> <p align="LEFT"> -Ability to perform hands on work team</p> <p align="LEFT"> -Management of meeting and time prod.</p> <br/> </div> </div> </div> </div> | BANKING |
21,856,577 | BRANCH BANKER III Accomplishments Maximize sales volume. Maintain visual presentation standards that are consistent with division philosophy and direction. Demonstrate effective written and verbal communication skills. Assist in recruiting, training and developing Sales Associates. Develop proficiency in all operational policies and procedures. Manage time and prioritize tasks. CUSTOMER SERVICE / SALES Ensure customer service is the #1 priority. Effectively supervise the sales floor to ensure customer / associate awareness at all times. Understand and create awareness of the factors to impact sales volume. LEADERSHIP Motivate and develop associates to meet goals / objectives. Clearly delegate activities and follow-up on all direction. Demonstrate teamwork with-in store and company. Take initiative and use sound judgement. Lead by example. PERSONNEL Demonstrate professional image and conduct. Follow specific divisional dress code policy. Ensure that store staff is treated professionally, courteously and respectfully. Involve store staff in accomplishing store goals. Take an active role in own development. Communicate staff concerns to management. Support all company / management decisions. OPERATIONS Execute and follow-up on all operational policies, procedures and directives. Execute and follow-up Inventory Shrinkage Improvement Program. Ensure accuracy in all paperwork. VISUAL PRESENTATION Maintain store appearance to reflect division standard. Replenish merchandise on a timely basis. Have knowledge of the store merchandise. Have knowledge of sales floor and stockroom organization. Keep management informed of all merchandise-related issues. Executes markdowns and re-merchandise as needed. POS set-up is timely and effective. Executes and maintains divisional marketing directives. Interpret and execute floor plans and guidelines. Professional Summary My objective is to continue to move up within BB&T. I have been a Relationship Banker with BB&T since January 2006. I was promoted from Relationship Banker I to a Relationship Banker II in January 2012. My long term goal is to work my way into our training department and helping new hires learn about BB&T. I am very passionate about BB&T and love working here. Skills Team leadership Self-motivated Strong verbal communication Positive Attitude Strong work ethic Excellent Customer Service skills Work History 01/2006 to Current Branch Banker III Company Name – City , State Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects. Proactively and reactively contact clients and prospects daily by phone or in person to identify additional client financial needs and strengthen client relationships. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas. Participate in team sales efforts such as team call nights, sales meetings, and debriefs. Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team. Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office. Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office. Support team service process by participating in team service efforts such as service meetings. Must adhere to all BB&T Policies and Procedures, security guidelines, banking regulations and internal control procedures. Responsible for attending applicable training classes and completing computer based training, etc. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines. 07/2005 Customer Account Specialist Company Name – City , State Provide customer service by greeting, assisting and soliciting persons entering the office or on the telephone. Meet personal performance goals through handling complete loan cycle. Receive and process credit and employment verifications and records information obtained. Perform routine transactions at an on-line terminal. Process payments and disbursements. Prepare reports, type correspondence and transactions documents maintain files, handle mail, notarize documents and handle recording and filing. 10/2004 Financial Services Reprsentative Company Name – City , State Provide a superior client service experience while assisting in and supporting all aspects of service and sales-related activities in the branch. Develop new and strengthen/expand existing personal and business client relationships through daily client relationship management, providing financial solutions that meet clients' needs and goals, penetrating all product and service lines. Provide financial solutions that meet clients' needs and objectives using sales activities to include conducting consultative conversations, online charts, teleconsulting and making referrals when appropriate. Support the efforts and goals of the branch team through personal sales of a wide variety of SunTrust Bank's products and services and use of referrals, as appropriate across lines of business. Provide service excellence; perform routine client maintenance requests, problem resolution and basic sales functions. Commit to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients. Perform Teller functions as required. Ensure compliance with internal controls, operational procedures and risk management policies. Pursue on-going education of SunTrust products, services, and other lines of business. Additionally, Financial Services Representatives (FSR) in In-Store locations are responsible for service and sales to include in-store prospecting, and assisting clients on platform and teller transactions Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct. 01/2003 to 10/2004 Floor Supervisor Company Name – City , State Floor Supervisor is an entry-level management position. A Floor Supervisor shares in the responsibility for the overall performance the store and assists Store Management with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages. Welcomed customers into the store and helped them locate items. Handled all customer relations issues in a gracious manner and in accordance with company policies. Identified potential shoplifters and alerted management. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Trained and developed new associates on POS system and key sales tactics. Instructed staff on appropriately handling difficult and complicated sales. Counted cash drawers and made bank deposits. Education August 1999 High School Diploma : Eastgate Christian Academy - City Skills banking, basic, c, charts, credit, client, clients, customer service, filing, Financial, insurance, investments, meetings, mail, office, Policies, problem resolution, processes, quality, maintain files, recording, recruiting, relationship management, retail, risk management, Sales, staffing, Store Management, Supervisor, telephone, phone, type | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1068112108" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1068112108_1_715658837"> <div class="name" itemprop="name"> <span class="field" id="1068112108FNAM1"> </span> <span> </span> <span class="field" id="1068112108LNAM1"> BRANCH BANKER III</span> </div> </div> </div> <div class="section" id="SECTION_ACCM1068112110" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCM1068112110"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068112110_1_715658839"> <div class="field singlecolumn" id="1068112110FRFM1"> <ul> <li> Maximize sales volume.</li> <li> Maintain visual presentation standards that are consistent with division philosophy and direction.</li> <li> Demonstrate effective written and verbal communication skills.</li> <li> Assist in recruiting, training and developing Sales Associates.</li> <li> Develop proficiency in all operational policies and procedures.</li> <li> Manage time and prioritize tasks.</li> <li> CUSTOMER SERVICE / SALES Ensure customer service is the #1 priority.</li> <li> Effectively supervise the sales floor to ensure customer / associate awareness at all times.</li> <li> Understand and create awareness of the factors to impact sales volume.</li> <li> LEADERSHIP Motivate and develop associates to meet goals / objectives.</li> <li> Clearly delegate activities and follow-up on all direction.</li> <li> Demonstrate teamwork with-in store and company.</li> <li> Take initiative and use sound judgement.</li> <li> Lead by example.</li> <li> PERSONNEL Demonstrate professional image and conduct.</li> <li> Follow specific divisional dress code policy.</li> <li> Ensure that store staff is treated professionally, courteously and respectfully.</li> <li> Involve store staff in accomplishing store goals.</li> <li> Take an active role in own development.</li> <li> Communicate staff concerns to management.</li> <li> Support all company / management decisions.</li> <li> OPERATIONS Execute and follow-up on all operational policies, procedures and directives.</li> <li> Execute and follow-up Inventory Shrinkage Improvement Program.</li> <li> Ensure accuracy in all paperwork.</li> <li> VISUAL PRESENTATION Maintain store appearance to reflect division standard.</li> <li> Replenish merchandise on a timely basis.</li> <li> Have knowledge of the store merchandise.</li> <li> Have knowledge of sales floor and stockroom organization.</li> <li> Keep management informed of all merchandise-related issues.</li> <li> Executes markdowns and re-merchandise as needed.</li> <li> POS set-up is timely and effective.</li> <li> Executes and maintains divisional marketing directives.</li> <li> Interpret and execute floor plans and guidelines.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SUMM1068112111" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM1068112111"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068112111_1_715658840"> <div class="field singlecolumn" id="1068112111FRFM1"> My objective is to continue to move up within BB&T. I have been a Relationship Banker with BB&T since January 2006. I was promoted from Relationship Banker I to a Relationship Banker II in January 2012. My long term goal is to work my way into our training department and helping new hires learn about BB&T. I am very passionate about BB&T and love working here.</div> </div> </div> <div class="section" id="SECTION_HILT1068112112" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT1068112112"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068112112_1_715658841"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="1068112112SKC11"> <ul> <li> Team leadership</li> <li> Self-motivated</li> <li> Strong verbal communication</li> </ul> </td> <td class="field twocol_2" id="1068112112SKC21"> <ul> <li> Positive Attitude</li> <li> Strong work ethic</li> <li> Excellent Customer Service skills</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR1068112113" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR1068112113"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068112113_1_715658842" itemscope="" itemtype="https://schema.org/Organization"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1068112113JSTD1"> 01/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1068112113EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1068112113JTIT1"> Branch Banker III</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1068112113COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="1068112113JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1068112113JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="1068112113JDES1" itemprop="description"> <ul> <li> Proactively initiate, develop, and manage long-term, profitable relationships.</li> <li> Manage existing client relationships to identify future needs and consultatively address them.</li> <li> Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners.</li> <li> Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis.</li> <li> Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects.</li> <li> Proactively and reactively contact clients and prospects daily by phone or in person to identify additional client financial needs and strengthen client relationships.</li> <li> Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas.</li> <li> Participate in team sales efforts such as team call nights, sales meetings, and debriefs.</li> <li> Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team.</li> <li> Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office.</li> <li> Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office.</li> <li> Support team service process by participating in team service efforts such as service meetings.</li> <li> Must adhere to all BB&T Policies and Procedures, security guidelines, banking regulations and internal control procedures.</li> <li> Responsible for attending applicable training classes and completing computer based training, etc.</li> <li> Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1068112113_2_715658843" itemscope="" itemtype="https://schema.org/Organization"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1068112113JSTD2"> 07/2005</span> <span class="jobdates" format="%m/%Y" id="1068112113EDDT2"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1068112113JTIT2"> Customer Account Specialist</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1068112113COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="1068112113JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1068112113JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="1068112113JDES2" itemprop="description"> <ul> <li> Provide customer service by greeting, assisting and soliciting persons entering the office or on the telephone.</li> <li> Meet personal performance goals through handling complete loan cycle.</li> <li> Receive and process credit and employment verifications and records information obtained.</li> <li> Perform routine transactions at an on-line terminal.</li> <li> Process payments and disbursements.</li> <li> Prepare reports, type correspondence and transactions documents maintain files, handle mail, notarize documents and handle recording and filing.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1068112113_3_715658844" itemscope="" itemtype="https://schema.org/Organization"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1068112113JSTD3"> 10/2004</span> <span class="jobdates" format="%m/%Y" id="1068112113EDDT3"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1068112113JTIT3"> Financial Services Reprsentative</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1068112113COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="1068112113JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1068112113JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="1068112113JDES3" itemprop="description"> <ul> <li> Provide a superior client service experience while assisting in and supporting all aspects of service and sales-related activities in the branch.</li> <li> Develop new and strengthen/expand existing personal and business client relationships through daily client relationship management, providing financial solutions that meet clients' needs and goals, penetrating all product and service lines.</li> <li> Provide financial solutions that meet clients' needs and objectives using sales activities to include conducting consultative conversations, online charts, teleconsulting and making referrals when appropriate.</li> <li> Support the efforts and goals of the branch team through personal sales of a wide variety of SunTrust Bank's products and services and use of referrals, as appropriate across lines of business.</li> <li> Provide service excellence; perform routine client maintenance requests, problem resolution and basic sales functions.</li> <li> Commit to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients.</li> <li> Perform Teller functions as required.</li> <li> Ensure compliance with internal controls, operational procedures and risk management policies.</li> <li> Pursue on-going education of SunTrust products, services, and other lines of business.</li> <li> Additionally, Financial Services Representatives (FSR) in In-Store locations are responsible for service and sales to include in-store prospecting, and assisting clients on platform and teller transactions Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1068112113_4_715658845" itemscope="" itemtype="https://schema.org/Organization"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1068112113JSTD4"> 01/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1068112113EDDT4"> 10/2004</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1068112113JTIT4"> Floor Supervisor</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1068112113COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="1068112113JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1068112113JSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="1068112113JDES4" itemprop="description"> <ul> <li> Floor Supervisor is an entry-level management position.</li> <li> A Floor Supervisor shares in the responsibility for the overall performance the store and assists Store Management with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.</li> <li> Welcomed customers into the store and helped them locate items.</li> <li> Handled all customer relations issues in a gracious manner and in accordance with company policies.</li> <li> Identified potential shoplifters and alerted management.</li> <li> Cleaned and organized the store, including the checkout desk and displays.</li> <li> Alerted customers to upcoming sales events and promotions.</li> <li> Stocked and replenished merchandise according to store merchandising layouts.</li> <li> Priced merchandise, stocked shelves and took inventory of supplies.</li> <li> Trained and developed new associates on POS system and key sales tactics.</li> <li> Instructed staff on appropriately handling difficult and complicated sales.</li> <li> Counted cash drawers and made bank deposits.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1068112114" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC1068112114"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068112114_1_715658846" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <span class="dates_wrapper"> <span class="jobdates" id="1068112114GRYR1"> August 1999</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1068112114DGRE1" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" id="1068112114STUY1"> </span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1068112114SCHO1" itemprop="name"> Eastgate Christian Academy</span> <span> - </span> <span class="joblocation jobcity" id="1068112114SCIT1"> City</span> <span class="joblocation jobstate" id="1068112114SSTA1"> </span> <br/> </span> <span class="field" id="1068112114FRFM1"> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL1068112115" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL1068112115"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068112115_1_715658847"> <div class="field singlecolumn" id="1068112115FRFM1"> banking, basic, c, charts, credit, client, clients, customer service, filing, Financial, insurance, investments, meetings, mail, office, Policies, problem resolution, processes, quality, maintain files, recording, recruiting, relationship management, retail, risk management, Sales, staffing, Store Management, Supervisor, telephone, phone, type</div> </div> </div> </div> | BANKING |
21,645,690 | OPERATIONS MANAGER Summary My goal is to utilize my 20 years of banking experience and education in business management and human resources in order to expand on my management experience. Skilled in financial reporting, account balancing and reconciliation, project management, and analytics. Highlights Quantitative analysis & metrics Account reconciliation & balancing Complex problem solving Staff leadership and development Expert in MS Office Suite Conflict resolution Strong interpersonal skills Procedure development Experience Operations Manager October 2011 to Current Company Name - City , State Manage the daily functions of Real Estate and Oil, Gas, and Mineral AP(accounts payable) and AR(accounts receivable) transactions Manage a team of 15 staff members who perform duties across multiple lines of business Conduct employee performance reviews and individual development plans for success Daily and monthly account reconciliation of internal house suspense accounts Accurately document and report items out of SLA to senior management with correspondence to field partners Provide training to team members on job responsibilities and cross-train opportunities Research and resolve complex variances Review daily work for quality control and errors Conduct year-end tax 1099 and 1098 statements for Real Estate Assets and Loans Personal Banker/ Business Champion July 2007 to October 2011 Company Name - City , State Profile and analyze clients financial situation in order to provide a proper recommendation of bank products and services Coach teller line to send over referrals to bankers to achieve sales goals Interact with clients and bank personnel on a daily basis in order to reach branch, team and individual goals Originate applications for personal, mortgage, and business loans to meet customer needs Exceed sales goals by maintaining a strong book of business Provide hands on system training for new bankers Oversee daily operations of branch compliance regulations Wealth Management Group Relationship Associate III June 2004 to May 2007 Company Name - City , State Provide administrative support to Private Bankers, Financial Consultants, Trust Advisor's and Investment Bankers to ensure all client needs are met with the highest quality of service Assist Private Banker in the management of their book of business which held over 180 clients Account reconciliation of Private Banking general ledger accounts Submit large commercial and consumer loan applications, schedule appraisal appointments, order loan documentation, assist clients with the closing of loan requests, and ensuring that all documents are properly recorded Receive incoming client contacts and handle client request and inquiries in a timely and efficient manner Identify client needs and revenue enhancement and cross-sell opportunities Prepare Personal Financial Statements for clients annually and request updated tax returns to maintain client files Maintain accurate record of incoming personal client information via excel spreadsheets Deposit Risk Operations Fraud Manager June 2001 to June 2004 Company Name - City , State Perform complex research and quick shot analysis on suspected fraud accounts Managed a team of 12 fraud analysts in the daily process and review of suspicious account activity and new account fraud Provide job training, facilitated team meetings, and participate in associate development and reviews Avert over one million dollars in potential loss to the bank Recruit and conduct interviews for open analyst positions Cross train new employees on fraud database systems Create, monitor, and process database and paper files using MS Access and Excel Maintain statistics and prepare month end reports Provide support for special projects analysis and presentations Restrict customer accounts for Customer Identification Policy compliance Place foreign currency orders and balancing general ledger accounts to ensure accuracy of currency received and disbursed Monitor work flow and staffing needs to ensure service levels and deadlines were met Daily assignment of job duties, create and maintained department work schedules Education Bachelors of Business Management : Human Resources University of Phoenix University of Phoenix: Bachelors of Business Management with a Minor in Human Resources Skills Software Applications PeopleSoft, Commercial Electronic Office, FileNet, Hogan, Microsoft Outlook, QuickBooks, SEI Trust 3000, Trust Real Estate Management System, Trust Mineral Management System, SharePoint, Kronos, LexisNexis, Lotus Notes Computer Skills Proficient in Microsoft Excel, Word, PowerPoint, Publisher, Access, 12,000 KSPM ten-key, Accurate typing 75+WPM Professional Skills Strong analytical skills, ability to effectively multi-task, dependable, outstanding customer service skills, leadership skills, excellent problem solving skills | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME590518856" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_590518856_1_384255094" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="590518856FNAM1"> </span> <span> </span> <span class="field" id="590518856LNAM1"> OPERATIONS MANAGER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM590518858" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM590518858"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_590518858_1_384255096" style="padding-top:0px;"> <div class="field singlecolumn" id="590518858FRFM1"> <p align="LEFT"> My goal is to utilize my 20 years of banking experience and education in business management and human resources in order to expand on my management experience. Skilled in financial reporting, account balancing and reconciliation, project management, and analytics.</p> </div> </div> </div> <div class="section" id="SECTION_HILT590518859" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT590518859"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_590518859_1_384311101" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="590518859SKC11"> <ul> <li> Quantitative analysis & metrics</li> <li> Account reconciliation & balancing</li> <li> Complex problem solving</li> <li> Staff leadership and development</li> </ul> <br/> <br/> </td> <td class="field twocol_2 charspace" id="590518859SKC21"> <ul> <li> Expert in MS Office Suite</li> <li> Conflict resolution</li> <li> Strong interpersonal skills</li> <li> Procedure development</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR590518860" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR590518860"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_590518860_1_384255099" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="590518860JTIT1"> Operations Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="590518860JSTD1"> October 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="590518860EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="590518860COMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="590518860JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="590518860JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="590518860JDES1" itemprop="description"> <ul> <li> Manage the daily functions of Real Estate and Oil, Gas, and Mineral AP(accounts payable) and AR(accounts receivable) transactions</li> <li> Manage a team of 15 staff members who perform duties across multiple lines of business</li> <li> Conduct employee performance reviews and individual development plans for success</li> <li> Daily and monthly account reconciliation of internal house suspense accounts </li> <li> Accurately document and report items out of SLA to senior management with correspondence to field partners</li> <li> Provide training to team members on job responsibilities and cross-train opportunities </li> <li> Research and resolve complex variances</li> <li> Review daily work for quality control and errors</li> <li> Conduct year-end tax 1099 and 1098 statements for Real Estate Assets and Loans</li> <br/> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_590518860_2_384255100" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="590518860JTIT2"> Personal Banker/ Business Champion</span> <br/> <span> <span class="jobdates" format="%B %Y" id="590518860JSTD2"> July 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="590518860EDDT2"> October 2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="590518860COMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="590518860JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="590518860JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="590518860JDES2" itemprop="description"> <ul> <li> Profile and analyze clients financial situation in order to provide a proper recommendation of bank products and services </li> <li> Coach teller line to send over referrals to bankers to achieve sales goals </li> <li> Interact with clients and bank personnel on a daily basis in order to reach branch, team and individual goals </li> <li> Originate applications for personal, mortgage, and business loans to meet customer needs </li> <li> Exceed sales goals by maintaining a strong book of business </li> <li> Provide hands on system training for new bankers</li> <li> Oversee daily operations of branch compliance regulations</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_590518860_3_384255101" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="590518860JTIT3"> Wealth Management Group Relationship Associate III</span> <br/> <span> <span class="jobdates" format="%B %Y" id="590518860JSTD3"> June 2004</span> <span> to </span> <span class="jobdates" format="%B %Y" id="590518860EDDT3"> May 2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="590518860COMP3" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="590518860JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="590518860JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="590518860JDES3" itemprop="description"> <ul> <li> Provide administrative support to Private Bankers, Financial Consultants, Trust Advisor's and Investment Bankers to ensure all client needs are met with the highest quality of service </li> <li> Assist Private Banker in the management of their book of business which held over 180 clients </li> <li> Account reconciliation of Private Banking general ledger accounts</li> <li> Submit large commercial and consumer loan applications, schedule appraisal appointments, order loan documentation, assist clients with the closing of loan requests, and ensuring that all documents are properly recorded </li> <li> Receive incoming client contacts and handle client request and inquiries in a timely and efficient manner </li> <li> Identify client needs and revenue enhancement and cross-sell opportunities </li> <li> Prepare Personal Financial Statements for clients annually and request updated tax returns to maintain client files </li> <li> Maintain accurate record of incoming personal client information via excel spreadsheets</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_590518860_4_384255102" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="590518860JTIT4"> Deposit Risk Operations Fraud Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="590518860JSTD4"> June 2001</span> <span> to </span> <span class="jobdates" format="%B %Y" id="590518860EDDT4"> June 2004</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="590518860COMP4" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="590518860JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="590518860JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="590518860JDES4" itemprop="description"> <ul> <li> Perform complex research and quick shot analysis on suspected fraud accounts </li> <li> Managed a team of 12 fraud analysts in the daily process and review of suspicious account activity and new account fraud<font> </font> </li> <li> Provide job training, facilitated team meetings, and participate in associate development and reviews <font> </font> </li> <li> Avert over one million dollars in potential loss to the bank </li> <li> Recruit and conduct interviews for open analyst positions </li> <li> Cross train new employees on fraud database systems </li> <li> Create, monitor, and process database and paper files using MS Access and Excel </li> <li> Maintain statistics and prepare month end reports </li> <li> Provide support for special projects analysis and presentations </li> <li> Restrict customer accounts for Customer Identification Policy compliance</li> <li> Place foreign currency orders and balancing general ledger accounts to ensure accuracy of currency received and disbursed </li> <li> Monitor work flow and staffing needs to ensure service levels and deadlines were met </li> <li> Daily assignment of job duties, create and maintained department work schedules </li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC590518861" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC590518861"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_590518861_1_384255103" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="590518861DGRE1" itemprop="name"> Bachelors of Business Management</span> <span> : </span> <span class="programline" dependency="STUY" id="590518861STUY1"> Human Resources</span> <span class="jobdates" id="590518861GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="590518861SCHO1" itemprop="name"> University of Phoenix</span> <span class="joblocation jobcity" id="590518861SCIT1"> </span> <span class="joblocation jobstate" id="590518861SSTA1"> </span> <span class="joblocation jobstate" id="590518861SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="590518861FRFM1"> <p align="LEFT"> University of Phoenix: Bachelors of Business Management with a Minor in Human Resources</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL590518865" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL590518865"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_590518865_1_384255106" style="padding-top:0px;"> <div class="field singlecolumn" id="590518865FRFM1"> <p align="LEFT"> <i> Software Applications</i> </p> <ul> <li> PeopleSoft, Commercial Electronic Office, FileNet, Hogan, Microsoft Outlook, QuickBooks, SEI Trust 3000, Trust Real Estate Management System, Trust Mineral Management System, SharePoint, Kronos, LexisNexis, Lotus Notes</li> </ul> <p align="LEFT"> <i> Computer Skills</i> </p> <ul> <li> Proficient in Microsoft Excel, Word, PowerPoint, Publisher, Access, 12,000 KSPM ten-key, Accurate typing 75+WPM</li> </ul> <p align="LEFT"> <i> Professional Skills</i> </p> <ul> <li> Strong analytical skills, ability to effectively multi-task, dependable, outstanding customer service skills, leadership skills, excellent problem solving skills</li> </ul> <br/> <br/> </div> </div> </div> </div> | BANKING |
25,780,596 | BRANCH MANAGER/OPERATIONS MANAGER Summary Skilled at identifying customer needs and presenting appropriate company product and service offerings Demonstrated ability to address customer concerns, analyze situational elements, and provide effective responses and solutions Proficient skills to communicate orally and in writing Expertise in resolving escalated customer service issues Proficient with Microsoft Office Suite. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Experience Branch Manager/Operations Manager April 1973 to June 2000 Company Name － City , State I have taught a variety of banking-related courses for adult continuing-education classes affiliated with Alvernia College and Reading Area Community College. I have 15+ years of experience as the accountant/business manager for Fleetwood Bible Church, and was responsible for the management of a $500,000 annual budget. Using Excel, I created and maintained detailed financial accounting and reporting forms and documents. I prepared all cash receipts and cash disbursements, maintained and prepared financial statements for church board and congregation review, and maintained all loan and deposit banking relationships. I was responsible for payroll preparation for all staff (taxes, records, federal filings.) I am proficient with Word and Excel, and can quickly learn and use other software systems. I also have had 26 years banking experience, in the fields of credit investigation and approval and branch management. Assistant to the manager of the retail loan credit department: reviewed incoming loan applications to verify accuracy and compliance with both bank and government procedures and regulations supervised the credit investigation process to maintain appropriate verifications and documentation responsible for the review and approval of the completed applications attended settlements as the bank representative to provide professional customer service to new mortgage customers and realtors served as the bank's representative for PMI providers, settlement agents, realtors, and bank customers monitored bank's procedures and practices for compliance with secondary market requirements worked on support group that prepared a mortgage "how-to" manual to be used as a reference for all bank loan originators and processors to provide step-by-step direction for various mortgage types, including conventional, construction, investment, and government loans for several mid-size branches: new business development collection and review of required credit documentation for commercial customers analysis and review of these commercial accounts Ensured staff provided excellent customer service for both potential and existing bank customers. Claims Arbitration Specialist January 2007 to January 2015 Company Name － City , State review and analyze unsettled claims to determine suitability for submission for arbitration investigate facts of loss, evidence, and documentation to understand claim occurrence prepare contentions and evidence to present to Arbitration Forums to demonstrate most effective and compelling case for insured's interest and complete all on-line documentation and filing requirements review and respond to all electronic and mail communications concerning arbitration submissions amend and respond based on counterclaims presented by the third-party carrier, prepare and provide any additional documentation required provide instruction and coaching to claims handlers on various aspects of arbitration procedures and requirements prepare monthly reports for management concerning arbitration submissions, amendments, and decisions; communicate with policyholders to provide current status of claim processing as well as address potential decisions and outcome. RESULTS: Exceeded projected production goals for claims analyzed and arbitration cases submitted (>27 submissions per week) Surpassed successful arbitration decision results, compared to corporate colleagues and industry standards (Applicant cases - 59% / Respondent cases - 55%) Serve as job-shadow contact for new arbitration specialists Provide overview and instruction for claims handlers needing improved knowledge of arbitration procedures and practices. Claims Subrogation Supervisor May 2005 to March 2007 Company Name － City , State oversee seven claim handlers and provide instruction, coaching, and supervision to promote optimal performance by direct-reports and to assure excellence and competence in customer service provided determine team objectives and formulate /implement actions to encourage performance and development of team members review and assign subrogation files as appropriate serve as "one-level-up" contact for customers requiring enhanced skill and handling prepare weekly and monthly reports for management concerning performance of staff, completion of goals/objectives, and solutions to problems work together with other supervisors/managers for development of departmental objectives and resolution of issues concerning broader aspects of the team and department functions provide support to other teams and new hires. Subrogation Claims Representative April 2002 to May 2005 Company Name － City , State Review and analyze assigned claims to determine required actions for subrogation. communicate with customers and other insurance carriers to negotiate and produce the most effective settlement and to provide appropriate representation for the company. cooperate and coordinate with other team members on related claims and other team-related issues. provide input for disputed resolution of issues involving my team as well as wider departmental concerns. Office Supervisor / Bookseller April 2001 to April 2002 Company Name － City , State supervise all cash operations of the store prepare cash registers for daily operation reconcile sales reports with cash totals prepare daily bank deposits monitor and prepare staff time card submissions anticipate and meet customers' needs and provide professional, helpful service be familiar with inventory, store layout, and procedures to anticipate and provide superior customer service in all areas of the store. Education Bachelor of Arts : Psychology , 1973 Kutztown University － City , State , USA Psychology Interests Professional Claims Adjuster's License University of Florida - Orlando, Florida
Continued.. Additional Information Professional Licenses and Affiliations
Professional Claims Adjuster's License University of Florida - Orlando, Florida
Continued.. Skills accountant, Arbitration, banking, budget, cash receipts, cash registers, coaching, credit, customer service, excellent customer service, customer service, direction, documentation, filing, financial accounting, financial statements, forms, government, instruction, insurance, inventory, layout, market, Excel, mail, Word, new business development, payroll, processors, Reading, reporting, retail, sales reports, settlements, shadow, supervision, taxes | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME720297223" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_720297223_1_466505621" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="720297223FNAM1"> </span> <span> </span> <span class="field" id="720297223LNAM1"> BRANCH MANAGER/OPERATIONS MANAGER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM720297225" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM720297225"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_720297225_1_466505630" style="padding-top:0px;"> <div class="field singlecolumn" id="720297225FRFM1"> <p align="LEFT"> Skilled at identifying customer needs and presenting appropriate company product and service offerings Demonstrated ability to address customer concerns, analyze situational elements, and provide effective responses and solutions Proficient skills to communicate orally and in writing Expertise in resolving escalated customer service issues Proficient with Microsoft Office Suite.<font> Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.</font> </p> <p> </p> </div> </div> </div> <div class="section" id="SECTION_HILT720297226" style="padding-top:0px;"> </div> <div class="section" id="SECTION_ACCM720297668" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR720297227" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR720297227"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_720297227_1_466505623" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="720297227JTIT1"> Branch Manager/Operations Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="720297227JSTD1"> April 1973</span> <span> to </span> <span class="jobdates" format="%B %Y" id="720297227EDDT1"> June 2000</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="720297227COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="720297227JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="720297227JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="720297227JDES1" itemprop="description"> <ul> <li> I have taught a variety of banking-related courses for adult continuing-education classes affiliated with Alvernia College and Reading Area Community College.</li> <li> I have 15+ years of experience as the accountant/business manager for Fleetwood Bible Church, and was responsible for the management of a $500,000 annual budget.</li> <li> Using Excel, I created and maintained detailed financial accounting and reporting forms and documents.</li> <li> I prepared all cash receipts and cash disbursements, maintained and prepared financial statements for church board and congregation review, and maintained all loan and deposit banking relationships.</li> <li> I was responsible for payroll preparation for all staff (taxes, records, federal filings.) I am proficient with Word and Excel, and can quickly learn and use other software systems.</li> <li> I also have had 26 years banking experience, in the fields of credit investigation and approval and branch management.</li> <li> Assistant to the manager of the retail loan credit department: reviewed incoming loan applications to verify accuracy and compliance with both bank and government procedures and regulations supervised the credit investigation process to maintain appropriate verifications and documentation responsible for the review and approval of the completed applications attended settlements as the bank representative to provide professional customer service to new mortgage customers and realtors served as the bank's representative for PMI providers, settlement agents, realtors, and bank customers monitored bank's procedures and practices for compliance with secondary market requirements worked on support group that prepared a mortgage "how-to" manual to be used as a reference for all bank loan originators and processors to provide step-by-step direction for various mortgage types, including conventional, construction, investment, and government loans for several mid-size branches: new business development collection and review of required credit documentation for commercial customers analysis and review of these commercial accounts Ensured staff provided excellent customer service for both potential and existing bank customers.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_720297227_2_466505624" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="720297227JTIT2"> Claims Arbitration Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="720297227JSTD2"> January 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="720297227EDDT2"> January 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="720297227COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="720297227JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="720297227JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="720297227JDES2" itemprop="description"> <ul> <li> review and analyze unsettled claims to determine suitability for submission for arbitration investigate facts of loss, evidence, and documentation to understand claim occurrence prepare contentions and evidence to present to Arbitration Forums to demonstrate most effective and compelling case for insured's interest and complete all on-line documentation and filing requirements review and respond to all electronic and mail communications concerning arbitration submissions amend and respond based on counterclaims presented by the third-party carrier, prepare and provide any additional documentation required provide instruction and coaching to claims handlers on various aspects of arbitration procedures and requirements prepare monthly reports for management concerning arbitration submissions, amendments, and decisions; communicate with policyholders to provide current status of claim processing as well as address potential decisions and outcome.</li> <li> RESULTS: Exceeded projected production goals for claims analyzed and arbitration cases submitted (>27 submissions per week) Surpassed successful arbitration decision results, compared to corporate colleagues and industry standards (Applicant cases - 59% / Respondent cases - 55%) Serve as job-shadow contact for new arbitration specialists Provide overview and instruction for claims handlers needing improved knowledge of arbitration procedures and practices.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_720297227_3_466505625" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="720297227JTIT3"> Claims Subrogation Supervisor</span> <br/> <span> <span class="jobdates" format="%B %Y" id="720297227JSTD3"> May 2005</span> <span> to </span> <span class="jobdates" format="%B %Y" id="720297227EDDT3"> March 2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="720297227COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="720297227JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="720297227JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="720297227JDES3" itemprop="description"> <ul> <li> oversee seven claim handlers and provide instruction, coaching, and supervision to promote optimal performance by direct-reports and to assure excellence and competence in customer service provided determine team objectives and formulate /implement actions to encourage performance and development of team members review and assign subrogation files as appropriate serve as "one-level-up" contact for customers requiring enhanced skill and handling prepare weekly and monthly reports for management concerning performance of staff, completion of goals/objectives, and solutions to problems work together with other supervisors/managers for development of departmental objectives and resolution of issues concerning broader aspects of the team and department functions provide support to other teams and new hires.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_720297227_4_466505626" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="720297227JTIT4"> Subrogation Claims Representative</span> <br/> <span> <span class="jobdates" format="%B %Y" id="720297227JSTD4"> April 2002</span> <span> to </span> <span class="jobdates" format="%B %Y" id="720297227EDDT4"> May 2005</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="720297227COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="720297227JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="720297227JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="720297227JDES4" itemprop="description"> <ul> <li> Review and analyze assigned claims to determine required actions for subrogation.</li> <li> communicate with customers and other insurance carriers to negotiate and produce the most effective settlement and to provide appropriate representation for the company.</li> <li> cooperate and coordinate with other team members on related claims and other team-related issues.</li> <li> provide input for disputed resolution of issues involving my team as well as wider departmental concerns.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_720297227_5_466505627" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="720297227JTIT5"> Office Supervisor / Bookseller</span> <br/> <span> <span class="jobdates" format="%B %Y" id="720297227JSTD5"> April 2001</span> <span> to </span> <span class="jobdates" format="%B %Y" id="720297227EDDT5"> April 2002</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="720297227COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="720297227JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="720297227JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="720297227JDES5" itemprop="description"> <ul> <li> supervise all cash operations of the store prepare cash registers for daily operation reconcile sales reports with cash totals prepare daily bank deposits monitor and prepare staff time card submissions anticipate and meet customers' needs and provide professional, helpful service be familiar with inventory, store layout, and procedures to anticipate and provide superior customer service in all areas of the store.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC720297228" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC720297228"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_720297228_1_466505628" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="720297228DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" dependency="STUY" id="720297228STUY1"> Psychology</span> <span> , </span> <span class="jobdates" id="720297228GRYR1"> 1973</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="720297228SCHO1" itemprop="name"> Kutztown University</span> <span> － </span> <span class="joblocation jobcity" id="720297228SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="720297228SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="720297228SCNT1"> USA</span> </span> <span class="paddedline"> <span class="field" id="720297228FRFM1"> <p align="LEFT"> Psychology</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR720297237" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_INTR720297237"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_720297237_1_466505631" style="padding-top:0px;"> <div class="field singlecolumn" id="720297237FRFM1"> Professional Claims Adjuster's License University of Florida - Orlando, Florida
Continued..</div> </div> </div> <div class="section" id="SECTION_ADDI720297239" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ADDI720297239"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_720297239_1_466505633" style="padding-top:0px;"> <div class="field singlecolumn" id="720297239FRFM1"> <ul> <li> Professional Licenses and Affiliations
Professional Claims Adjuster's License University of Florida - Orlando, Florida
Continued..</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL720297238" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL720297238"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_720297238_1_466505632" style="padding-top:0px;"> <div class="field singlecolumn" id="720297238FRFM1"> <p align="LEFT"> accountant, Arbitration, banking, budget, cash receipts, cash registers, coaching, credit, customer</p> <br/> <p align="LEFT"> service, excellent customer service, customer service, direction, documentation, filing, financial accounting, financial statements, forms, government, instruction, insurance, inventory, layout, market, Excel, mail, Word, new business development, payroll, processors, Reading, reporting, retail, sales reports, settlements, shadow, supervision, taxes</p> </div> </div> </div> </div> | BANKING |
34,185,495 | PLACEMENT AGENT / DORADO BEACH RESORT Accomplishments GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner Yale University Varsity Tennis Team / Division 1 NCAA - Recipient of Stuart B. Ludlum Award '69 Skills & Licenses Proficient in DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Athletics & Interests Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics and Traveling Professional Experience May 2014 to Current Company Name － City , State Organized and structured the Platinum Banking team of FirstBank Puerto Rico (NYSE: FBP). Led the development of a private banking group dedicated strictly to Act 20 and Act 22 (Tax Exemption Laws of 2012) clients that moved to Puerto Rico. Led a team of experienced and motivated private banking professionals dedicated to serving Act 20/22 clients on all suitable financial needs Provide a broad range of services including business and individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs and other resources available at the Bank Placement Agent / Dorado Beach Resort January 2007 to January 2012 Company Name － City , State Representative Highlights: ◦ Achieved 45% market share with over 200 clients in less than 1 year - aggregate deposits of over $30 mm ◦ Achieved highest rank among officers in deposits, accounts and cash management sales (Platinum and Business Banking) UBS Financial Services Incorporated of Puerto Rico Investment Banking - Corporate and Public Finance Group / San Juan, P.R. (Associate Director 2007 - 2012 / Director 2013 - 2014) Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based and multiple-based valuations for sell-side and buy-side advisory transactions Analyzed AFICA's, new money and refunding debt, as well as equity offerings for issuers; including hotel and real estate developments, financial institutions, general industrials, the Government of Puerto Rico and several of its authorities Assisted UBS Asset Managers of P.R. in the financial analysis for the issuance of structured products and mutual funds Executed as lead underwriter, advisor or placement agent over $14.1 bn, $3.1 bn and $428 mm in municipal, corporate, and mutual fund (closed-end or open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ◦ Joint Lead Underwriter / P.R. Sales Tax Financing Corporation Series 2008A & 2009B totaling $1.9 bn (Municipal Debt) ◦ Joint Bookrunner / Popular Preferred Stock Series B & Tender Exchange to Common totaling $1.3 bn (Corporate Equity) ◦ Joint Lead Underwriter / Triple-S (GTS) IPO of $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ◦ Sole Underwriter / P.R. AAA Bond Fund II and P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds) Aerostar Transition Director - Arranged the transition and closing of the 40-yr private concession of Luis Muñoz Marin International Airport in San Juan, P.R. to Aerostar) for $615 mm. UBS acted as Sole Advisor and Co-Lead Arranger. Summer Analyst 2005 / Analyst January 2006 to January 2007 Company Name － City , State Advised Technology, Media and Telecom clients on a wide range of potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, and capital raising Created dynamic financial models including standalone financing and operating models, leveraged buyouts, DCF and multiple-based valuations, investment return analysis, merger, and credit models Involved in all aspects of deal generation and implementation, including coordination of business development, execution of financial and strategic analysis, and delivery of solutions in partnership with product groups Executed as lead underwriter, advisor or placement agent over $4.3 bn in corporate transactions Representative Transactions: ◦ Joint Lead Arranger to target company / General Atlantic acquisition of Network Solutions for $800 mm (M&A) ◦ Sole Financial Advisor to target company / Comcast acquisition of Fandango for $200 mm (M&A) ◦ Sole Bookrunner / Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ◦ Joint Lead Arranger and Joint Bookrunner / Intelsat Senior Unsecured Term Loan of $1.0 bn (Corporate Debt) Education B.A. : Economics and Latin American Studies , 2006 Yale University / New Haven － City , State , US Yale University / New Haven, CT. B.A. Double Major - Economics and Latin American Studies (2002 - 2006) GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner English, Spanish , 2002 Academia del Perpetuo Socorro High School － City , State , US Academia del Perpetuo Socorro High School / San Juan, P.R. (1998 - 2002) Languages: English, Spanish (native) and Intermediate Brazilian Portuguese Certifications Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Languages Languages: English, Spanish (native) and Intermediate Skills Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7 | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME593705785" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_593705785_1_386268431" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="593705785FNAM1"> </span> <span> </span> <span class="field" id="593705785LNAM1"> PLACEMENT AGENT / DORADO BEACH RESORT</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM593705787" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_HILT593705788" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM593705789" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM593705789"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_593705789_1_386268433" style="
padding-top:0px;
"> <div class="field singlecolumn" id="593705789FRFM1"> <ul> <li> GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner</li> <li> Yale University Varsity Tennis Team / Division 1 NCAA - Recipient of Stuart B. Ludlum Award '69</li> <li> Skills & Licenses</li> <li> Proficient in DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One</li> <li> Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License</li> <li> Athletics & Interests</li> <li> Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics and Traveling</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR593705790" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR593705790"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_593705790_1_386268434" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="593705790JTIT1"> </span> <span> <span class="jobdates" format="%B %Y" id="593705790JSTD1"> May 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="593705790EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="593705790COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="593705790JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="593705790JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="593705790JDES1" itemprop="description"> <ul> <li> Organized and structured the Platinum Banking team of FirstBank Puerto Rico (NYSE: FBP). Led the development of a private banking group dedicated strictly to Act 20 and Act 22 (Tax Exemption Laws of 2012) clients that moved to Puerto Rico.</li> <li> Led a team of experienced and motivated private banking professionals dedicated to serving Act 20/22 clients on all suitable financial needs</li> <li> Provide a broad range of services including business and individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs and other resources available at the Bank</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_593705790_2_386268435" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="593705790JTIT2"> Placement Agent / Dorado Beach Resort</span> <br/> <span> <span class="jobdates" format="%B %Y" id="593705790JSTD2"> January 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="593705790EDDT2"> January 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="593705790COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="593705790JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="593705790JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="593705790JDES2" itemprop="description"> <ul> <li> Representative Highlights: ◦ Achieved 45% market share with over 200 clients in less than 1 year - aggregate deposits of over $30 mm ◦ Achieved highest rank among officers in deposits, accounts and cash management sales (Platinum and Business Banking) UBS Financial Services Incorporated of Puerto Rico Investment Banking - Corporate and Public Finance Group / San Juan, P.R. (Associate Director 2007 - 2012 / Director 2013 - 2014)</li> <li> Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based and multiple-based valuations for sell-side and buy-side advisory transactions</li> <li> Analyzed AFICA's, new money and refunding debt, as well as equity offerings for issuers; including hotel and real estate developments, financial institutions, general industrials, the Government of Puerto Rico and several of its authorities</li> <li> Assisted UBS Asset Managers of P.R. in the financial analysis for the issuance of structured products and mutual funds</li> <li> Executed as lead underwriter, advisor or placement agent over $14.1 bn, $3.1 bn and $428 mm in municipal, corporate, and mutual fund (closed-end or open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ◦ Joint Lead Underwriter / P.R. Sales Tax Financing Corporation Series 2008A & 2009B totaling $1.9 bn (Municipal Debt) ◦ Joint Bookrunner / Popular Preferred Stock Series B & Tender Exchange to Common totaling $1.3 bn (Corporate Equity) ◦ Joint Lead Underwriter / Triple-S (GTS) IPO of $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ◦ Sole Underwriter / P.R. AAA Bond Fund II and P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds)</li> <li> Aerostar Transition Director - Arranged the transition and closing of the 40-yr private concession of Luis Muñoz Marin International Airport in San Juan, P.R. to Aerostar) for $615 mm. UBS acted as Sole Advisor and Co-Lead Arranger.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_593705790_3_386268437" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="593705790JTIT3"> Summer Analyst 2005 / Analyst</span> <br/> <span> <span class="jobdates" format="%B %Y" id="593705790JSTD3"> January 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="593705790EDDT3"> January 2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="593705790COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="593705790JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="593705790JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="593705790JDES3" itemprop="description"> <ul> <li> Advised Technology, Media and Telecom clients on a wide range of potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, and capital raising</li> <li> Created dynamic financial models including standalone financing and operating models, leveraged buyouts, DCF and multiple-based valuations, investment return analysis, merger, and credit models</li> <li> Involved in all aspects of deal generation and implementation, including coordination of business development, execution of financial and strategic analysis, and delivery of solutions in partnership with product groups</li> <li> Executed as lead underwriter, advisor or placement agent over $4.3 bn in corporate transactions Representative Transactions: ◦ Joint Lead Arranger to target company / General Atlantic acquisition of Network Solutions for $800 mm (M&A) ◦ Sole Financial Advisor to target company / Comcast acquisition of Fandango for $200 mm (M&A) ◦ Sole Bookrunner / Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ◦ Joint Lead Arranger and Joint Bookrunner / Intelsat Senior Unsecured Term Loan of $1.0 bn (Corporate Debt)</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC593705791" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC593705791"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_593705791_1_386268439" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="593705791DGRE1" itemprop="name"> B.A.</span> <span> : </span> <span class="programline" dependency="STUY" id="593705791STUY1"> Economics and Latin American Studies</span> <span> , </span> <span class="jobdates" id="593705791GRYR1"> 2006</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="593705791SCHO1" itemprop="name"> Yale University / New Haven</span> <span> － </span> <span class="joblocation jobcity" id="593705791SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="593705791SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="593705791SCNT1"> US</span> </span> <span class="paddedline"> <span class="field" id="593705791FRFM1"> Yale University / New Haven, CT. B.A. Double Major - Economics and Latin American Studies (2002 - 2006) GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_593705791_2_386268441" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="593705791DGRE2" itemprop="name"> </span> <span class="programline" dependency="STUY" id="593705791STUY2"> English, Spanish</span> <span> , </span> <span class="jobdates" id="593705791GRYR2"> 2002</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="593705791SCHO2" itemprop="name"> Academia del Perpetuo Socorro High School</span> <span> － </span> <span class="joblocation jobcity" id="593705791SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="593705791SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="593705791SCNT2"> US</span> </span> <span class="paddedline"> <span class="field" id="593705791FRFM2"> Academia del Perpetuo Socorro High School / San Juan, P.R. (1998 - 2002) Languages: English, Spanish (native) and Intermediate Brazilian Portuguese</span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT593705800" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_CERT593705800"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_593705800_1_386268443" style="
padding-top:0px;
"> <div class="field singlecolumn" id="593705800FRFM1"> Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License</div> </div> </div> <div class="section" id="SECTION_LANG593705801" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_LANG593705801"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_593705801_1_386268444" style="
padding-top:0px;
"> <div class="field singlecolumn" id="593705801FRFM1"> Languages: English, Spanish (native) and Intermediate</div> </div> </div> <div class="section" id="SECTION_AFIL593705792" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_SKLL593705802" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL593705802"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_593705802_1_386268445" style="
padding-top:0px;
"> <div class="field singlecolumn" id="593705802FRFM1"> Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7</div> </div> </div> </div> | BANKING |
35,483,925 | PARTNER ACCOUNT MANAGER Executive Summary Over 6 years of customer facing management experience in managing Healthcare IT and Banking industry. Managed teams of 15 to 20 members and projects involving cross functional teams to achieve organizational goals. Core Qualifications MS Excel, Project, Word, PowerPoint SAP R/3 SPSS Oracle SQL (TOAD) SalesForce CRM VISIO Professional Experience Partner Account Manager 04/2014 to 08/2014 Company Name Partner portfolio and revenue management. Managed project with regard to the Customers product deployment in SaaS Platform. Responsible to create partner Quotations, license renewals and Service Addendums. Resolving In-service request through Jira and registering nodes and adding servers on SaaS Plaza platform. Monitoring the Invoice and Billing on product renewals. Setting up the Product demo environment for the Partners and their customers. Assisted Partners with online training and educate them about the product usage in the cloud platform. Client Account Manager 07/2011 to 12/2013 City Drive sales through Partners and Distributors. Managed existing partners and generate revenues from them Conducting promotional activities and events for partners and Distributors and also encourage new channel partners through the events organized to understand the Program benefits Planning and implementing marketing and partner relations programs to increase partnership growth and retention Analyzing and identifying the ways to maximize the revenue through lead generation and Promotional events. Handling Latin American Market and Accounts tagged to the territory for Premier and Elite partners. Working together with Sales representatives to create Quotations, license renewals and approve Deal registrations for the partners based on their Certifications and partner levels. Creating awareness about the Partner benefit program in order to maximize the sales opportunity Managing quotations and the renewal proposals. Relationship Manager 01/2010 to 05/2011 Company Name Customers' acquisition in order to increase transaction book size. Establishing alliances which would ensure steady stream of business referrals. Increase Customer Profitability. Used Oracle SQL to analyses the financial data related to the customer borrowings of funds. Continue Professional development. Lead Management System. Managed Trade and Asset services of the customers Worked closely with a treasury department related to the hedging of funds. Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services Managing a wide gamut of banking functions for small and medium enterprise accounts. Managing Assets domain for the Corporate Clients with key expertise into corporate lending services. Health Advisory Manager 05/2006 to 12/2009 Company Name Receive Service Request(SR) from the HealthCare clients (Customers). Analyze and study the SR thoroughly to ensure Compliance as per HIPAA and HCPC Provide customer support and assist internally to process Claims and Requests by inter-departmental collaboration. Analyzing customers' financial accounts and provide statistical reports to optimize their revenue generation and management. Generate financial customized reports using SQL and EXCEL for customers. Trained customers on Product policies related to the Health and Accidental Coverages. Managed cross functional team within the Organization to increase focus on new customers. Managed customer centric operations pre and post implementation. Assist Back office function related with regard to patient Scheduling/Verification. Monitored Clients data validation in accordance with the given code of conduct. Education M.S : Information System Management Coleman University City , State Information System Management Masterof Business Administration (Marketing) Symbiosis International University Accomplishments Received Thanks award for Best performer for two consecutive Months(HSBC). Received Thanks award for the third quarter for closing the biggest deal across HSBC Achieved annual revenue quota goals through sales and account management processes within territory. CORPORATE SOCIAL RESPONSIBILITY Active participant in project Shapath - the drive against Human Trafficking, SCMHRD (2008). Languages English, Spanish Skills Premier, banking, benefits, Billing, book, Business Administration, CRM, Clients, customer support, English, financial, focus, functional, funds, Latin, Managing, marketing, Market, MS Excel, EXCEL, office, PowerPoint, Word, enterprise, Oracle SQL, policies, proposals, Sales, SAP R/3, Scheduling, servers, Spanish, SPSS, SQL, TOAD, treasury, validation, view, VISIO | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME539022290" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_539022290_1_351885761" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field fName" id="539022290FNAM1"> </span> <span> </span> <span class="field" id="539022290LNAM1"> PARTNER ACCOUNT MANAGER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM539022292" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM539022292"> Executive Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_539022292_1_351885773" style="
padding-top:0px;
"> <div class="field singlecolumn" id="539022292FRFM1"> Over 6 years of customer facing management experience in managing Healthcare IT and Banking industry. Managed teams of 15 to 20 members and projects involving cross functional teams to achieve organizational goals.</div> </div> </div> <div class="section" id="SECTION_HILT539022293" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT539022293"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_539022293_1_351885775" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="539022293SKC11"> <ul> <li> MS Excel, Project, Word, PowerPoint</li> <li> SAP R/3</li> <li> SPSS</li> <li> Oracle SQL (TOAD)</li> <li> SalesForce CRM</li> <li> VISIO</li> </ul> </td> <td class="field twocol_2" id="539022293SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR539022294" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR539022294"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_539022294_1_351885764" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="539022294JTIT1"> Partner Account Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="539022294JSTD1"> 04/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="539022294EDDT1"> 08/2014</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="539022294COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="539022294JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="539022294JSTA1" itemprop="addressRegion"> </span> </span> </span> <span class="jobline" id="539022294JDES1" itemprop="description"> <ul> <li> Partner portfolio and revenue management.</li> <li> Managed project with regard to the Customers product deployment in SaaS Platform.</li> <li> Responsible to create partner Quotations, license renewals and Service Addendums.</li> <li> Resolving In-service request through Jira and registering nodes and adding servers on SaaS Plaza platform.</li> <li> Monitoring the Invoice and Billing on product renewals.</li> <li> Setting up the Product demo environment for the Partners and their customers.</li> <li> Assisted Partners with online training and educate them about the product usage in the cloud platform.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_539022294_2_351885765" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="539022294JTIT2"> Client Account Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="539022294JSTD2"> 07/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="539022294EDDT2"> 12/2013</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="539022294COMP2" itemprop="name"> </span> <span class="datesWrapper"> <span class="joblocation jobcity" id="539022294JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="539022294JSTA2" itemprop="addressRegion"> </span> </span> </span> <span class="jobline" id="539022294JDES2" itemprop="description"> <ul> <li> Drive sales through Partners and Distributors.</li> <li> Managed existing partners and generate revenues from them Conducting promotional activities and events for partners and Distributors and also encourage new channel partners through the events organized to understand the Program benefits Planning and implementing marketing and partner relations programs to increase partnership growth and retention Analyzing and identifying the ways to maximize the revenue through lead generation and Promotional events.</li> <li> Handling Latin American Market and Accounts tagged to the territory for Premier and Elite partners.</li> <li> Working together with Sales representatives to create Quotations, license renewals and approve Deal registrations for the partners based on their Certifications and partner levels.</li> <li> Creating awareness about the Partner benefit program in order to maximize the sales opportunity Managing quotations and the renewal proposals.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_539022294_3_351885767" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="539022294JTIT3"> Relationship Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="539022294JSTD3"> 01/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="539022294EDDT3"> 05/2011</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="539022294COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="539022294JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="539022294JSTA3" itemprop="addressRegion"> </span> </span> </span> <span class="jobline" id="539022294JDES3" itemprop="description"> <ul> <li> Customers' acquisition in order to increase transaction book size.</li> <li> Establishing alliances which would ensure steady stream of business referrals.</li> <li> Increase Customer Profitability.</li> <li> Used Oracle SQL to analyses the financial data related to the customer borrowings of funds.</li> <li> Continue Professional development.</li> <li> Lead Management System.</li> <li> Managed Trade and Asset services of the customers Worked closely with a treasury department related to the hedging of funds.</li> <li> Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services Managing a wide gamut of banking functions for small and medium enterprise accounts.</li> <li> Managing Assets domain for the Corporate Clients with key expertise into corporate lending services.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_539022294_4_351885768" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="539022294JTIT4"> Health Advisory Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="539022294JSTD4"> 05/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="539022294EDDT4"> 12/2009</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="539022294COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="539022294JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="539022294JSTA4" itemprop="addressRegion"> </span> </span> </span> <span class="jobline" id="539022294JDES4" itemprop="description"> <ul> <li> Receive Service Request(SR) from the HealthCare clients (Customers).</li> <li> Analyze and study the SR thoroughly to ensure Compliance as per HIPAA and HCPC Provide customer support and assist internally to process Claims and Requests by inter-departmental collaboration.</li> <li> Analyzing customers' financial accounts and provide statistical reports to optimize their revenue generation and management.</li> <li> Generate financial customized reports using SQL and EXCEL for customers.</li> <li> Trained customers on Product policies related to the Health and Accidental Coverages.</li> <li> Managed cross functional team within the Organization to increase focus on new customers.</li> <li> Managed customer centric operations pre and post implementation.</li> <li> Assist Back office function related with regard to patient Scheduling/Verification.</li> <li> Monitored Clients data validation in accordance with the given code of conduct.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC539022295" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC539022295"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_539022295_1_351885771" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="539022295DGRE1" itemprop="name"> M.S</span> <span> : </span> <span class="programline" id="539022295STUY1"> Information System Management</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="539022295SCHO1" itemprop="name"> Coleman University</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="539022295SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="539022295SSTA1"> State</span> <span class="joblocation jobstate" id="539022295SCNT1"> </span> </span> </span> <span class="field" id="539022295FRFM1"> Information System Management</span> </div> </div> <div class="paragraph" id="PARAGRAPH_539022295_2_351885772" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="539022295DGRE2" itemprop="name"> Masterof Business Administration (Marketing)</span> <span class="programline" id="539022295STUY2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="539022295SCHO2" itemprop="name"> Symbiosis International University</span> <span class="datesWrapper txtNormal"> <span class="joblocation jobcity" id="539022295SCIT2"> </span> <span class="joblocation jobstate" id="539022295SSTA2"> </span> <span class="joblocation jobstate" id="539022295SCNT2"> </span> </span> </span> <span class="field" id="539022295FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL539022296" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM539022297" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCM539022297"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_539022297_1_351885770" style="
padding-top:0px;
"> <div class="field singlecolumn" id="539022297FRFM1"> <ul> <li> Received Thanks award for Best performer for two consecutive Months(HSBC).</li> <li> Received Thanks award for the third quarter for closing the biggest deal across HSBC Achieved annual revenue quota goals through sales and account management processes within territory.</li> <li> CORPORATE SOCIAL RESPONSIBILITY Active participant in project Shapath - the drive against Human Trafficking, SCMHRD (2008).</li> </ul> </div> </div> </div> <div class="section" id="SECTION_LANG539022298" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_LANG539022298"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_539022298_1_351885774" style="
padding-top:0px;
"> <div class="field singlecolumn" id="539022298FRFM1"> English, Spanish</div> </div> </div> <div class="section" id="SECTION_SKLL539022299" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL539022299"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_539022299_1_351885776" style="
padding-top:0px;
"> <div class="field singlecolumn" id="539022299FRFM1"> Premier, banking, benefits, Billing, book, Business Administration, CRM, Clients, customer support, English, financial, focus, functional, funds, Latin, Managing, marketing, Market, MS Excel, EXCEL, office, PowerPoint, Word, enterprise, Oracle SQL, policies, proposals, Sales, SAP R/3, Scheduling, servers, Spanish, SPSS, SQL, TOAD, treasury, validation, view, VISIO</div> </div> </div> </div> | BANKING |
19,374,660 | PROGRAM ASSISTANT Professional Summary Program Assistant with supervising experience and exceptional people skills. Versed in Daxko Operations, membership, childcare. Desires a challenging role as a Membership Coordinator. Experience Program Assistant , 07/2013 to Current Company Name － City , State Billing/Finance, to include: Purchase Orders, Childcare billing, refunds and credits for different programs. Well versed in Daxko Operations. Assist in training, supervising member services associates. Assisted the Program Director with payroll and interviews for multiple programs. Run weekly program rosters and reports. Input member information and sell different programs. File away CC statements and members information for various programs. Review and approve financial assistance Email and mail out member invoices. Answer incoming calls and emails about members accounts and programs. Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines. Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Front Desk/Customer Service , 11/2006 to 12/2010 Company Name － City , State member services including but not limited to access to health and fitness center, sales of membership and data entry. Ensure that services are provided in a quality manner at all times. Provide accurate information on activities and programs to members and participants. Responsible for ensuring prompt and courteous service which is delivered to members/participants. Controls access to health and fitness facility. Knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed. Ensures that accounting and related procedures are followed for cash reporting and merchandise sales. Data entry for service desk staff close out and deposits. Attend/participate in required monthly staff meetings. Takes payments for programs and memberships. Responsible for weekly and monthly reports. Handle many tasks at one time under lots of pressure. Answer multi-line phones, takes messages through email or hand written. Make copies and also send out faxes. Maintained a clean reception area, including lounge and associated areas. Helped distribute employee notices and mail around the office. Greeted numerous visitors, including VIPs, vendors and interview candidates. Answered and managed incoming and outgoing calls while recording accurate messages. Directed guests and routed deliveries and courier services. Managed office supplies, vendors, organization and upkeep. Mortgage Document Clerk , 03/2002 to 01/2003 Company Name － City , State Retrieving and Certifying Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Create loan folders and dividers. Audit new loans to loan schedule. Input loans on Trust System and FiTech/Empower. Create new loan lists on Excel. Update old loan lists weekly on Excel. Answer and handle incoming calls pertaining to loan lists. Finalize Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Make copies for employees. Logging in documents on log in sheet and system. Input documents Empower and FiTech. Sort and File away documents. Janitor/Clerk , 11/1996 to 02/2001 Company Name － City , State Employee of the month September 1997. Recovered and organized all clothing records. Supervised housekeeping and kept track inventory supplies for individual rooms. Education High School Diploma : 1996 IOWA PARK HIGH SCHOOL － City , State Certifications First Aid-October 2013 (American Safety & Health Institute) CPR & AED Certification-October 2013 (American Safety & Health Institute) Emergency Oxygen Certification-October 2013 (American Safety & Health Institute) Skills Excellent communication skills Professional phone etiquette Customer service-oriented Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher AS400 Daxko Operations | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME505104555" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_505104555_1_329773362" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="505104555FNAM1"> </span> <span> </span> <span class="field" id="505104555LNAM1"> PROGRAM ASSISTANT</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM505104557" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM505104557"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_505104557_1_329793208" style="
padding-top:0px;
"> <div class="field singlecolumn txtLeft" id="505104557FRFM1"> <p align="LEFT"> Program Assistant with supervising experience and exceptional people skills. Versed in Daxko Operations, membership, childcare. Desires a challenging role as a Membership Coordinator.</p> </div> </div> </div> <div class="section" id="SECTION_EXPR505104559" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR505104559"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_505104559_1_329773364" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="505104559JTIT1"> Program Assistant</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="505104559JSTD1"> 07/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="505104559EDDT1"> Current</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="505104559COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="505104559JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="505104559JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="505104559JDES1" itemprop="description"> <ul> <li> Billing/Finance, to include: Purchase Orders, Childcare billing, refunds and credits for different programs.</li> <li> Well versed in Daxko Operations.</li> <li> Assist in training, supervising member services associates.</li> <li> Assisted the Program Director with payroll and interviews for multiple programs.</li> <li> Run weekly program rosters and reports.</li> <li> Input member information and sell different programs.</li> <li> File away CC statements and members information for various programs.</li> <li> Review and approve financial assistance Email and mail out member invoices.</li> <li> Answer incoming calls and emails about members accounts and programs.</li> <li> Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines.</li> <li> Ordered and distributed office supplies while adhering to a fixed office budget.</li> <li> Managed office supplies, vendors, organization and upkeep.</li> <li> Answered and managed incoming and outgoing calls while recording accurate messages.</li> <li> Opened and properly distributed incoming mail.</li> <li> Greeted numerous visitors, including VIPs, vendors and interview candidates.</li> <li> Helped distribute employee notices and mail around the office.</li> <li> Maintained a clean reception area, including lounge and associated areas.</li> <li> Screened all visitors and directed them to the correct employee or office.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_505104559_2_329773365" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="505104559JTIT2"> Front Desk/Customer Service</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="505104559JSTD2"> 11/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="505104559EDDT2"> 12/2010</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="505104559COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="505104559JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="505104559JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="505104559JDES2" itemprop="description"> <ul> <li> member services including but not limited to access to health and fitness center, sales of membership and data entry.</li> <li> Ensure that services are provided in a quality manner at all times.</li> <li> Provide accurate information on activities and programs to members and participants.</li> <li> Responsible for ensuring prompt and courteous service which is delivered to members/participants.</li> <li> Controls access to health and fitness facility.</li> <li> Knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed.</li> <li> Ensures that accounting and related procedures are followed for cash reporting and merchandise sales.</li> <li> Data entry for service desk staff close out and deposits.</li> <li> Attend/participate in required monthly staff meetings.</li> <li> Takes payments for programs and memberships.</li> <li> Responsible for weekly and monthly reports.</li> <li> Handle many tasks at one time under lots of pressure.</li> <li> Answer multi-line phones, takes messages through email or hand written.</li> <li> Make copies and also send out faxes.</li> <li> Maintained a clean reception area, including lounge and associated areas.</li> <li> Helped distribute employee notices and mail around the office.</li> <li> Greeted numerous visitors, including VIPs, vendors and interview candidates.</li> <li> Answered and managed incoming and outgoing calls while recording accurate messages.</li> <li> Directed guests and routed deliveries and courier services.</li> <li> Managed office supplies, vendors, organization and upkeep.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_505104559_3_329773366" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="505104559JTIT3"> Mortgage Document Clerk</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="505104559JSTD3"> 03/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="505104559EDDT3"> 01/2003</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="505104559COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="505104559JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="505104559JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="505104559JDES3" itemprop="description"> <ul> <li> Retrieving and Certifying Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans.</li> <li> Create loan folders and dividers.</li> <li> Audit new loans to loan schedule.</li> <li> Input loans on Trust System and FiTech/Empower.</li> <li> Create new loan lists on Excel.</li> <li> Update old loan lists weekly on Excel.</li> <li> Answer and handle incoming calls pertaining to loan lists.</li> <li> Finalize Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans.</li> <li> Make copies for employees.</li> <li> Logging in documents on log in sheet and system.</li> <li> Input documents Empower and FiTech.</li> <li> Sort and File away documents.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_505104559_4_329773367" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="505104559JTIT4"> Janitor/Clerk</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="505104559JSTD4"> 11/1996</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="505104559EDDT4"> 02/2001</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="505104559COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="505104559JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="505104559JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="505104559JDES4" itemprop="description"> <ul> <li> Employee of the month September 1997.</li> <li> Recovered and organized all clothing records.</li> <li> Supervised housekeeping and kept track inventory supplies for individual rooms.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC505104560" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC505104560"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_505104560_1_329773368" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="505104560DGRE1" itemprop="name"> High School Diploma</span> <span> :</span> <span class="programline" dependency="STUY" id="505104560STUY1"> </span> <span class="jobdates" id="505104560GRYR1"> 1996</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="505104560SCHO1" itemprop="name"> IOWA PARK HIGH SCHOOL</span> <span> － </span> <span class="joblocation jobcity" id="505104560SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="505104560SSTA1"> State</span> <span class="joblocation jobstate" id="505104560SCNT1"> </span> </span> <span class="paddedline txtLeft"> <span class="field" id="505104560FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT505135521" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CERT505135521"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_505135521_1_329796603" style="
padding-top:0px;
"> <div class="field singlecolumn txtLeft" id="505135521FRFM1"> <ul> <li> First Aid-October 2013 (American Safety & Health Institute)</li> <li> CPR & AED Certification-October 2013 (American Safety & Health Institute)</li> <li> Emergency Oxygen Certification-October 2013 (American Safety & Health Institute)</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL505104563" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL505104563"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_505104563_1_329773373" style="
padding-top:0px;
"> <div class="field singlecolumn txtLeft" id="505104563FRFM1"> <ul> <li> Excellent communication skills</li> <li> Professional phone etiquette</li> <li> Customer service-oriented</li> <li> Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher</li> <li> AS400</li> <li> Daxko Operations</li> </ul> <br/> </div> </div> </div> </div> | BANKING |
34,758,680 | FINANCIAL CONSULTANT Summary A challenging opportunity that will allow me to contribute and develop as a successful business partner, leveraging my leadership, analytical, and relationship building experiences. Experience 01/2010 to Current Financial Consultant Company Name － City , State Key point of contact and FP&A responsibility for seven diverse and rapidly growing lines of business within Corporate Banking. Full balance sheet and P&L forecasting responsibilities on both balanced balance sheet and MMCOF levels. Business-level and roll-up analysis around customer-level and industry drivers, roll-on/roll-off analysis, an extensive cross-sell portfolio, and loan/deposit pricing. Plan/Budget coordination, presentations, and proposals to LOB and finance leadership. Ongoing negotiation around performance improvement/efficiencies, and expected growth. Automation of daily balance sheet reporting, Plan templates, dynamic balance sheet/ P&L/reconciliation tools (VBA, Macros, SQL). Contribution to bi-annual stress testing efforts/coordination. Training of co-workers/business partners on balanced balance sheet and MMCOF methodologies. Point of contact for key aspects of the Canadian Initiative, helping to coordinate between domestic business groups and international partners. 01/2008 to 01/2010 Financial Consultant Company Name － City , State Responsible for full balance sheet & income statement analysis/forecasting/management reporting for Private Banking line of business consisting of a $43 billion deposit and $34 billion loan portfolio. Key national business contact for regional and central management reporting, business drivers, pricing, ALCO, credit/risk, analytics, and model development. Ongoing Wachovia merger/integration efforts. Development of new reporting & analysis tools within transitioning systems and amongst new finance partners. Design and implementation of complex financial forecast models and tools for leadership and finance partners nationwide, (Hyperion Essbase, Excel, VBA, & MS Access) Communication and presentations to various finance, accounting, and credit partners, with very positive feedback from leadership and peers. Automation and streamlining of time sensitive and resource demanding processes including daily/monthly reporting, production, and forecasting efforts. 01/2006 to 01/2008 Financial Consultant Company Name － City , State Supervised nine staff with constantly changing project goals and deadlines. Responsible for quarterly financial statement and variance analysis for $13 billion commercial real estate portfolio. Designed and developed database solutions for a rapidly growing portfolio (queries, pivot table reports, Access forms, user interfaces, and workflow management). Automated several processes resulting in greater group efficiency and accuracy. Primary contact for quality assurance, training, database analysis, and workflow guidance. Modeling and high level trend reporting for budgeting, vendor management, and capacity planning purposes. Project lead involving analysis, training, and communication with both domestic vendors, and team members from Wells Fargo India Solutions. 01/2004 to 01/2006 Financial Planning Analyst Company Name － City , State Supported Certified Financial Planner & clients to establish individualized financial plans for retirement, investment, insurance, long-term care, and small business needs. Research, modeling & scenario analysis for clients financial planning presentations. Headed marketing, branding, and website design projects for privately-owned financial planning practice. 01/2000 to 01/2001 Intern Company Name － City , State Researched potential lease sites and comparables for corporate clients. Assisted in broker presentations and maintained client relations. Education 2012 Masters : Business Administration St. Mary's College of California Business Administration 2004 B.S : Management Science University of California － City Management Science 2004 B.S : General Biology University of California － City General Biology Skills accounting, Automation, balance sheet, Banking, branding, budgeting, Budget, bi, capacity planning, credit, credit/risk, clients, client relations, database analysis, database, drivers, Essbase, finance, Financial, financial planning, FP&A, forecasting, forms, Hyperion, insurance, leadership, long-term care, Macros, management reporting, marketing, Access, MS Access, Excel, Modeling, negotiation, pivot table, presentations, pricing, processes, Project lead, proposals, quality assurance, real estate, reporting, Research, SQL, trend, variance analysis, vendor management, VBA, website design, workflow | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME620721570" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_620721570_1_403809001" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="620721570FNAM1"> </span> <span> </span> <span class="field" id="620721570LNAM1"> FINANCIAL CONSULTANT</span> </div> </div> </div> <div class="section" id="SECTION_SUMM620721572" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM620721572"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_620721572_1_403809012" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="620721572FRFM1"> A challenging opportunity that will allow me to contribute and develop as a successful business partner, leveraging my leadership, analytical, and relationship building experiences.</div> </div> </div> <div class="section" id="SECTION_HILT620721573" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR620721574" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR620721574"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_620721574_1_403809004" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="620721574JSTD1"> 01/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="620721574EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="620721574JTIT1"> Financial Consultant</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="620721574COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="620721574JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="620721574JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="620721574JDES1" itemprop="description"> <ul> <li> Key point of contact and FP&A responsibility for seven diverse and rapidly growing lines of business within Corporate Banking.</li> <li> Full balance sheet and P&L forecasting responsibilities on both balanced balance sheet and MMCOF levels.</li> <li> Business-level and roll-up analysis around customer-level and industry drivers, roll-on/roll-off analysis, an extensive cross-sell portfolio, and loan/deposit pricing.</li> <li> Plan/Budget coordination, presentations, and proposals to LOB and finance leadership.</li> <li> Ongoing negotiation around performance improvement/efficiencies, and expected growth.</li> <li> Automation of daily balance sheet reporting, Plan templates, dynamic balance sheet/ P&L/reconciliation tools (VBA, Macros, SQL).</li> <li> Contribution to bi-annual stress testing efforts/coordination.</li> <li> Training of co-workers/business partners on balanced balance sheet and MMCOF methodologies.</li> <li> Point of contact for key aspects of the Canadian Initiative, helping to coordinate between domestic business groups and international partners.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_620721574_2_403809005" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="620721574JSTD2"> 01/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="620721574EDDT2"> 01/2010</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="620721574JTIT2"> Financial Consultant</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="620721574COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="620721574JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="620721574JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="620721574JDES2" itemprop="description"> <ul> <li> Responsible for full balance sheet & income statement analysis/forecasting/management reporting for Private Banking line of business consisting of a $43 billion deposit and $34 billion loan portfolio.</li> <li> Key national business contact for regional and central management reporting, business drivers, pricing, ALCO, credit/risk, analytics, and model development.</li> <li> Ongoing Wachovia merger/integration efforts.</li> <li> Development of new reporting & analysis tools within transitioning systems and amongst new finance partners.</li> <li> Design and implementation of complex financial forecast models and tools for leadership and finance partners nationwide, (Hyperion Essbase, Excel, VBA, & MS Access) Communication and presentations to various finance, accounting, and credit partners, with very positive feedback from leadership and peers.</li> <li> Automation and streamlining of time sensitive and resource demanding processes including daily/monthly reporting, production, and forecasting efforts.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_620721574_3_403809006" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="620721574JSTD3"> 01/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="620721574EDDT3"> 01/2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="620721574JTIT3"> Financial Consultant</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="620721574COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="620721574JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="620721574JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="620721574JDES3" itemprop="description"> <ul> <li> Supervised nine staff with constantly changing project goals and deadlines.</li> <li> Responsible for quarterly financial statement and variance analysis for $13 billion commercial real estate portfolio.</li> <li> Designed and developed database solutions for a rapidly growing portfolio (queries, pivot table reports, Access forms, user interfaces, and workflow management).</li> <li> Automated several processes resulting in greater group efficiency and accuracy.</li> <li> Primary contact for quality assurance, training, database analysis, and workflow guidance.</li> <li> Modeling and high level trend reporting for budgeting, vendor management, and capacity planning purposes.</li> <li> Project lead involving analysis, training, and communication with both domestic vendors, and team members from Wells Fargo India Solutions.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_620721574_4_403809007" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="620721574JSTD4"> 01/2004</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="620721574EDDT4"> 01/2006</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="620721574JTIT4"> Financial Planning Analyst</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="620721574COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="620721574JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="620721574JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="620721574JDES4" itemprop="description"> <ul> <li> Supported Certified Financial Planner & clients to establish individualized financial plans for retirement, investment, insurance, long-term care, and small business needs.</li> <li> Research, modeling & scenario analysis for clients financial planning presentations.</li> <li> Headed marketing, branding, and website design projects for privately-owned financial planning practice.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_620721574_5_403809008" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="620721574JSTD5"> 01/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="620721574EDDT5"> 01/2001</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="620721574JTIT5"> Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="620721574COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="620721574JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="620721574JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="620721574JDES5" itemprop="description"> <ul> <li> Researched potential lease sites and comparables for corporate clients.</li> <li> Assisted in broker presentations and maintained client relations.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC620721575" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC620721575"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_620721575_1_403809009" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="620721575GRYR1"> 2012</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="620721575DGRE1" itemprop="name"> Masters</span> <span> : </span> <span class="programline" id="620721575STUY1"> Business Administration</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="620721575SCHO1" itemprop="name"> St. Mary's College of California</span> <span class="joblocation jobcity" id="620721575SCIT1"> </span> <span class="joblocation jobstate" id="620721575SSTA1"> </span> <span class="joblocation jobstate" id="620721575SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="620721575FRFM1"> Business Administration</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_620721575_2_403809010" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="620721575GRYR2"> 2004</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="620721575DGRE2" itemprop="name"> B.S</span> <span> : </span> <span class="programline" id="620721575STUY2"> Management Science</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="620721575SCHO2" itemprop="name"> University of California</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="620721575SCIT2"> City</span> <span class="joblocation jobstate" id="620721575SSTA2"> </span> <span class="joblocation jobstate" id="620721575SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="620721575FRFM2"> Management Science</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_620721575_3_403809011" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="620721575GRYR3"> 2004</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="620721575DGRE3" itemprop="name"> B.S</span> <span> : </span> <span class="programline" id="620721575STUY3"> General Biology</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="620721575SCHO3" itemprop="name"> University of California</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="620721575SCIT3"> City</span> <span class="joblocation jobstate" id="620721575SSTA3"> </span> <span class="joblocation jobstate" id="620721575SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="620721575FRFM3"> General Biology</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL620721576" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL620721576"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_620721576_1_403809013" style="padding-top:0px;"> <div class="field singlecolumn" id="620721576FRFM1"> accounting, Automation, balance sheet, Banking, branding, budgeting, Budget, bi, capacity planning, credit, credit/risk, clients, client relations, database analysis, database, drivers, Essbase, finance, Financial, financial planning, FP&A, forecasting, forms, Hyperion, insurance, leadership, long-term care, Macros, management reporting, marketing, Access, MS Access, Excel, Modeling, negotiation, pivot table, presentations, pricing, processes, Project lead, proposals, quality assurance, real estate, reporting, Research, SQL, trend, variance analysis, vendor management, VBA, website design, workflow</div> </div> </div> </div> | BANKING |
21,297,521 | MANAGER Experience Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively,
Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures
Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners
Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company
Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75%
Detailed Technical Skills
Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization
Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO
Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Work History Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively,
Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures
Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 07/2010 to 12/2010 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners
Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company
Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. 10/2009 to 02/2010 Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75%
Detailed Technical Skills
Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization
Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO
Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Education 2016 Massachusetts Institute of Technology M.B.A : 2002 UCLA Anderson School of Management - City , State Bachelor's : engineering , 1993 Thapar University Summary 18+ yrs. of experience in Information Technology Management with a proven record as a servant leader for large distributed teams in diverse technical environments. Proven record of managing budgets, LRPs, product & portfolio roadmaps, business cases, software architecture, development and operations. Extensive track record of nurturing deep relationships within the company, vendors, strategic partners and standards bodies to achieve business goals.
Strengths Cloud native architectures to drive reliability, performance and cost optimizations - IaaS, DBaaS, PaaS, Containerized, SaaS and Serverless Strategic Digital Transformations using traditional software development best practices and bleeding edge, emerging technologies in corpus/intent based digital assistants, bots, RPAs, computer vision, NLP, deep learning and Blockchain Program and Project management with Agile/SCRUM/Kanban, and DevOps/DevSecOps Metrics, KPIs and SLA driven IT Governance and Controls including 24/7/365 operational excellence, disaster recovery, & continuous improvement of software development processes Excellent analytical, problem solving and verbal & written communication skills; self-motivated fast learner, adaptable and fast decision maker even in ambiguous situations Management skills include hiring/firing, motivating, retention, performance reviews, SMART goals, conflict resolution, career development, executive reporting, mentoring Highlights NET, Networks APM, Objective-C Agile, Oracle API, Payment Processing Apple, Postgres Budget, Pricing Business development, Problem resolution C, Coding C++, Programming Catalog, Project Management CD, Project Planning Content, Quality Client, QA Databases, Relationship management Delivery, Sales Designing, SCRUM Disaster recovery, SDLC Drupal, Software Developers Ecommerce, Software Engineering Features, SQL Server Finance, Strategy Gateway, Strategic Hiring, Swift UX, TV HTML, Underwriting PHP, Unique IT Management, Vendor management Java, Video JavaScript, Web sites Linux Director Managing Market C# Office Win Windows MySQL Negotiations Network Strategic planning Skills NET, APM, Agile, API, Apple, budget, business development, C, C++, Catalog, CD, content, client, Databases, Delivery, designing, disaster recovery, Drupal, ecommerce, features, Finance, gateway, Hiring, UX, HTML, PHP, IT Management, Java, JavaScript, Linux, Director, Managing, market, C#, Office, win, Windows, MySQL, negotiations, Network, Networks, Objective-C, Oracle, Payment Processing, Postgres, pricing, problem resolution, coding, Programming, Project Management, Project Planning, quality, QA, Relationship management, sales, SCRUM, SDLC, Software Developers, Software Engineering, SQL Server, Strategy, strategic, Swift, TV, underwriting, unique, Vendor management, Video, web sites | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME439f3e6c-6ee6-40c4-aba9-4dfd5182bbb5" style="padding-top:NaNpx;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_439f3e6c-6ee6-40c4-aba9-4dfd5182bbb5_1_f9c6a7ea-8317-4d57-b7c2-88bfb1df7c0a" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="439f3e6c-6ee6-40c4-aba9-4dfd5182bbb5FNAM1"> </span> <span> </span> <span class="field" id="439f3e6c-6ee6-40c4-aba9-4dfd5182bbb5LNAM1"> MANAGER</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="" id="SECTION_PRFLc527d8a8-3ff1-4af2-8e5d-e56bbbcce030" style="padding-top:NaNpx;"> </div> <div class="section" id="SECTION_EXPR9973b04e-e076-40fd-b5db-dad2bb11d7fd" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR9973b04e-e076-40fd-b5db-dad2bb11d7fd"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_9973b04e-e076-40fd-b5db-dad2bb11d7fd_1_4990888a-91d6-4a15-acb1-eb1ba84b0c53" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJTIT1"> Manager</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJSTD1"> 11/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdEDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdCOMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJDES1" itemprop="description"> <ul> <li> Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications.</li> <li> My responsibilities include:.</li> <li> Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing.</li> <li> LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery.</li> <li> Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc.</li> <li> Solution Architecture & design of complex projects and enhancements to existing products.</li> <li> All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively,
Key Contributions:.</li> <li> Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries.</li> <li> Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company.</li> <li> Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption.</li> <li> Improved the resiliency of the platform, and reduced the technical debt enabling faster features development.</li> <li> Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users.</li> <li> Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives.</li> <li> Established and delivered very stringent performance, quality and reliability requirements.</li> <li> Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services.</li> <li> Nominated on NBC-wide Cloud-first strategic committees.</li> <li> Key role & contributions to Identity Management (IdM) and REST based API reference architectures
Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9973b04e-e076-40fd-b5db-dad2bb11d7fd_2_02190a0e-5720-4d9f-8910-f4bfa1adc6e1" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJTIT2"> Senior Director</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJSTD2"> 01/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdEDDT2"> 05/2013</span> <br/> </span> <span class="jobline" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJDES2" itemprop="description"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9973b04e-e076-40fd-b5db-dad2bb11d7fd_3_bd6cd4a8-4d2c-40c4-afce-d10d29a076f3" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdCOMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJDES3" itemprop="description"> <ul> <li> Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms.</li> <li> My Responsibilities included:.</li> <li> Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc.</li> <li> Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers.</li> <li> Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers.</li> <li> Relationship management with internal and external strategic partners
Key Contributions.</li> <li> Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems.</li> <li> Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform.</li> <li> A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications.</li> <li> Recognized and promoted to Senior Director within 6 months of joining the company
Other past experience includes.</li> <li> Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees.</li> <li> Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9973b04e-e076-40fd-b5db-dad2bb11d7fd_4_78a36680-bf07-4474-86e2-8cfb121a585f" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdCOMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJSTA4" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="9973b04e-e076-40fd-b5db-dad2bb11d7fdJDES4" itemprop="description"> <ul> <li> for processing 12-million home-loans every day for Federal HARP compliance requirements.</li> <li> Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million.</li> <li> Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems.</li> <li> As a member of a team, built the first such web ecommerce solution in the US mortgage market.</li> <li> Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75%
Detailed Technical Skills
Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc.</li> <li> Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc.</li> <li> Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization
Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment.</li> <li> DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus.</li> <li> Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube.</li> <li> DevSecOps by incorporating Veracode, Snyk, etc.</li> <li> Canary releases, A/B testing, and feature-activated coding methods.</li> <li> Operations and disaster recovery with defined RTO & RPO
Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications.</li> <li> Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_WRKH7bc19e04-afd3-4234-aef0-2a8f27155e75" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH7bc19e04-afd3-4234-aef0-2a8f27155e75"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_7bc19e04-afd3-4234-aef0-2a8f27155e75_1_b5d5f680-bf7a-42c5-a74d-866fe10b565b" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JTIT1"> Manager</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JSTD1"> 11/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="7bc19e04-afd3-4234-aef0-2a8f27155e75EDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="7bc19e04-afd3-4234-aef0-2a8f27155e75COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JDES1" itemprop="description"> <ul> <li> Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications.</li> <li> My responsibilities include:.</li> <li> Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing.</li> <li> LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery.</li> <li> Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc.</li> <li> Solution Architecture & design of complex projects and enhancements to existing products.</li> <li> All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively,
Key Contributions:.</li> <li> Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries.</li> <li> Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company.</li> <li> Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption.</li> <li> Improved the resiliency of the platform, and reduced the technical debt enabling faster features development.</li> <li> Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users.</li> <li> Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives.</li> <li> Established and delivered very stringent performance, quality and reliability requirements.</li> <li> Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services.</li> <li> Nominated on NBC-wide Cloud-first strategic committees.</li> <li> Key role & contributions to Identity Management (IdM) and REST based API reference architectures
Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_7bc19e04-afd3-4234-aef0-2a8f27155e75_2_5bfae2f8-cc63-419e-8697-0a037ffc6c03" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JTIT2"> Senior Director</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JSTD2"> 01/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="7bc19e04-afd3-4234-aef0-2a8f27155e75EDDT2"> 05/2013</span> <br/> </span> <span class="jobline" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JDES2" itemprop="description"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_7bc19e04-afd3-4234-aef0-2a8f27155e75_3_6bec6676-6c6a-4847-9425-3c5b40c1f4a9" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JTIT3"> </span> <span class="jobdates" format="%m/%Y" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JSTD3"> 07/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="7bc19e04-afd3-4234-aef0-2a8f27155e75EDDT3"> 12/2010</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="7bc19e04-afd3-4234-aef0-2a8f27155e75COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JDES3" itemprop="description"> <ul> <li> Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms.</li> <li> My Responsibilities included:.</li> <li> Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc.</li> <li> Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers.</li> <li> Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers.</li> <li> Relationship management with internal and external strategic partners
Key Contributions.</li> <li> Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems.</li> <li> Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform.</li> <li> A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications.</li> <li> Recognized and promoted to Senior Director within 6 months of joining the company
Other past experience includes.</li> <li> Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees.</li> <li> Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_7bc19e04-afd3-4234-aef0-2a8f27155e75_4_8856f9c9-e46d-4bdc-a46f-2e881d46b141" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JTIT4"> </span> <span class="jobdates" format="%m/%Y" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JSTD4"> 10/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="7bc19e04-afd3-4234-aef0-2a8f27155e75EDDT4"> 02/2010</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="7bc19e04-afd3-4234-aef0-2a8f27155e75COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JSTA4" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="7bc19e04-afd3-4234-aef0-2a8f27155e75JDES4" itemprop="description"> <ul> <li> for processing 12-million home-loans every day for Federal HARP compliance requirements.</li> <li> Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million.</li> <li> Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems.</li> <li> As a member of a team, built the first such web ecommerce solution in the US mortgage market.</li> <li> Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75%
Detailed Technical Skills
Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc.</li> <li> Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc.</li> <li> Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization
Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment.</li> <li> DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus.</li> <li> Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube.</li> <li> DevSecOps by incorporating Veracode, Snyk, etc.</li> <li> Canary releases, A/B testing, and feature-activated coding methods.</li> <li> Operations and disaster recovery with defined RTO & RPO
Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications.</li> <li> Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC94494b94-99ec-49fa-82b8-31dd30f90737" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC94494b94-99ec-49fa-82b8-31dd30f90737"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_94494b94-99ec-49fa-82b8-31dd30f90737_1_07286320-fd76-4f18-8fc8-283477ce043e" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="94494b94-99ec-49fa-82b8-31dd30f90737DGRE1" itemprop="name"> </span> <span class="programline" id="94494b94-99ec-49fa-82b8-31dd30f90737STUY1"> </span> <span class="jobdates" id="94494b94-99ec-49fa-82b8-31dd30f90737GRYR1"> 2016</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="94494b94-99ec-49fa-82b8-31dd30f90737SCHO1" itemprop="name"> Massachusetts Institute of Technology</span> <span class="joblocation jobcity" id="94494b94-99ec-49fa-82b8-31dd30f90737SCIT1"> </span> <span class="joblocation jobstate" id="94494b94-99ec-49fa-82b8-31dd30f90737SSTA1"> </span> <br/> </span> <span class="field" id="94494b94-99ec-49fa-82b8-31dd30f90737FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_94494b94-99ec-49fa-82b8-31dd30f90737_2_ae16dd7e-499c-485a-8b61-5f136c4f633b" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="94494b94-99ec-49fa-82b8-31dd30f90737DGRE2" itemprop="name"> M.B.A</span> <span> : </span> <span class="programline" id="94494b94-99ec-49fa-82b8-31dd30f90737STUY2"> </span> <span class="jobdates" id="94494b94-99ec-49fa-82b8-31dd30f90737GRYR2"> 2002</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="94494b94-99ec-49fa-82b8-31dd30f90737SCHO2" itemprop="name"> UCLA Anderson School of Management</span> <span> - </span> <span class="joblocation jobcity" id="94494b94-99ec-49fa-82b8-31dd30f90737SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="94494b94-99ec-49fa-82b8-31dd30f90737SSTA2"> State</span> <br/> </span> <span class="field" id="94494b94-99ec-49fa-82b8-31dd30f90737FRFM2"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_94494b94-99ec-49fa-82b8-31dd30f90737_3_de428047-715d-4034-9029-8e3faa568a7e" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="94494b94-99ec-49fa-82b8-31dd30f90737DGRE3" itemprop="name"> Bachelor's</span> <span> : </span> <span class="programline" id="94494b94-99ec-49fa-82b8-31dd30f90737STUY3"> engineering</span> <span> , </span> <span class="jobdates" id="94494b94-99ec-49fa-82b8-31dd30f90737GRYR3"> 1993</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="94494b94-99ec-49fa-82b8-31dd30f90737SCHO3" itemprop="name"> Thapar University</span> <span class="joblocation jobcity" id="94494b94-99ec-49fa-82b8-31dd30f90737SCIT3"> </span> <span class="joblocation jobstate" id="94494b94-99ec-49fa-82b8-31dd30f90737SSTA3"> </span> <br/> </span> <span class="field" id="94494b94-99ec-49fa-82b8-31dd30f90737FRFM3"> </span> </div> </div> </div> <div class="section" id="SECTION_SUMMb1ecd98f-e373-4b82-9bb7-33deeed5db9e" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMMb1ecd98f-e373-4b82-9bb7-33deeed5db9e"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_b1ecd98f-e373-4b82-9bb7-33deeed5db9e_1_1f21ee8d-e52a-4fa0-9d2e-66590a287328" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="b1ecd98f-e373-4b82-9bb7-33deeed5db9eFRFM1"> <li> 18+ yrs. of experience in Information Technology Management with a proven record as a servant leader for large distributed teams in diverse technical environments. Proven record of managing budgets, LRPs, product & portfolio roadmaps, business cases, software architecture, development and operations. Extensive track record of nurturing deep relationships within the company, vendors, strategic partners and standards bodies to achieve business goals.
Strengths</li> <li> Cloud native architectures to drive reliability, performance and cost optimizations - IaaS, DBaaS, PaaS, Containerized, SaaS and Serverless</li> <li> Strategic Digital Transformations using traditional software development best practices and bleeding edge, emerging technologies in corpus/intent based digital assistants, bots, RPAs, computer vision, NLP, deep learning and Blockchain</li> <li> Program and Project management with Agile/SCRUM/Kanban, and DevOps/DevSecOps</li> <li> Metrics, KPIs and SLA driven IT Governance and Controls including 24/7/365 operational excellence, disaster recovery, & continuous improvement of software development processes</li> <li> Excellent analytical, problem solving and verbal & written communication skills; self-motivated fast learner, adaptable and fast decision maker even in ambiguous situations</li> <li> Management skills include hiring/firing, motivating, retention, performance reviews, SMART goals, conflict resolution, career development, executive reporting, mentoring</li> </div> </div> </div> <div class="section" id="SECTION_HILT182e2251-fa9e-495b-b3d5-ca7044d25f6e" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT182e2251-fa9e-495b-b3d5-ca7044d25f6e"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_182e2251-fa9e-495b-b3d5-ca7044d25f6e_1_08102498-60f5-411f-9102-77233ca6409b" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="182e2251-fa9e-495b-b3d5-ca7044d25f6eSKC11"> <ul> <li> NET, Networks</li> <li> APM, Objective-C</li> <li> Agile, Oracle</li> <li> API, Payment Processing</li> <li> Apple, Postgres</li> <li> Budget, Pricing</li> <li> Business development, Problem resolution</li> <li> C, Coding</li> <li> C++, Programming</li> <li> Catalog, Project Management</li> <li> CD, Project Planning</li> <li> Content, Quality</li> <li> Client, QA</li> <li> Databases, Relationship management</li> <li> Delivery, Sales</li> <li> Designing, SCRUM</li> <li> Disaster recovery, SDLC</li> <li> Drupal, Software Developers</li> <li> Ecommerce, Software Engineering</li> <li> Features, SQL Server</li> <li> Finance, Strategy</li> </ul> </td> <td class="field twocol_2" id="182e2251-fa9e-495b-b3d5-ca7044d25f6eSKC21"> <ul> <li> Gateway, Strategic</li> <li> Hiring, Swift</li> <li> UX, TV</li> <li> HTML, Underwriting</li> <li> PHP, Unique</li> <li> IT Management, Vendor management</li> <li> Java, Video</li> <li> JavaScript, Web sites</li> <li> Linux</li> <li> Director</li> <li> Managing</li> <li> Market</li> <li> C#</li> <li> Office</li> <li> Win</li> <li> Windows</li> <li> MySQL</li> <li> Negotiations</li> <li> Network</li> <li> Strategic planning</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_SKLLfa62418d-47d7-4b4f-b7e3-b0ab134bc2a4" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLLfa62418d-47d7-4b4f-b7e3-b0ab134bc2a4"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_fa62418d-47d7-4b4f-b7e3-b0ab134bc2a4_1_3008be29-0f68-4fd2-840d-5107ecd5c243" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="fa62418d-47d7-4b4f-b7e3-b0ab134bc2a4FRFM1"> <li> NET, APM, Agile, API, Apple, budget, business development, C, C++, Catalog, CD, content, client, Databases, Delivery, designing, disaster recovery, Drupal, ecommerce, features, Finance, gateway, Hiring, UX, HTML, PHP, IT Management, Java, JavaScript, Linux, Director, Managing, market, C#, Office, win, Windows, MySQL, negotiations, Network, Networks, Objective-C, Oracle, Payment Processing, Postgres, pricing, problem resolution, coding, Programming, Project Management, Project Planning, quality, QA, Relationship management, sales, SCRUM, SDLC, Software Developers, Software Engineering, SQL Server, Strategy, strategic, Swift, TV, underwriting, unique, Vendor management, Video, web sites</li> </div> </div> </div> </div> | BANKING |