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{ "speaker": "agent_A", "turn": "1", "utterances": [ "American Express Travel", "this is A" ] }

[ { "mode": "partial", "polarity": "positive", "sp-act": "refer", "topic": null, "utterance": "American Express Travel" }, { "mode": null, "polarity": "positive", "sp-act": "identifySelf", "topic": null, "utterance": "this is A" } ]

{ "speaker": "caller", "turn": "2", "utterances": [ "uh", "A", "this is uh B", "i need to make some reservations", "i need to make uh reservations", "and all i know at this uh time is my flight out uh departing on Monday", "what do you need first" ] }

[ { "mode": null, "polarity": null, "sp-act": "hesitate", "topic": null, "utterance": "uh" }, { "mode": null, "polarity": "positive", "sp-act": "refer", "topic": null, "utterance": "A" }, { "mode": "decl", "polarity": "positive", "sp-act": "identifySelf", "topic": null, "utterance": "this is uh B" }, { "mode": "report-constrain-decl", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "i need to make some reservations" }, { "mode": "report-constrain", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "i need to make uh reservations" }, { "mode": "awareness-decl", "polarity": "positive", "sp-act": "expressAwareness", "topic": "time-day", "utterance": "and all i know at this uh time is my flight out uh departing on Monday" }, { "mode": "constrain-open-query", "polarity": "positive", "sp-act": "reqInfo", "topic": null, "utterance": "what do you need first" } ]

{ "speaker": "agent_A", "turn": "3", "utterances": [ "ok", "let me let me pull up your profile first", "ok", "and the date that we know we're booking is on what day" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "answer-acknowledge", "topic": null, "utterance": "ok" }, { "mode": "decl-disflu", "polarity": "positive", "sp-act": "hold", "topic": null, "utterance": "let me let me pull up your profile first" }, { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "query", "polarity": "positive", "sp-act": "reqInfo", "topic": "date-day", "utterance": "and the date that we know we're booking is on what day" } ]

{ "speaker": "caller", "turn": "4", "utterances": [ "um", "it's Monday the 20th" ] }

[ { "mode": null, "polarity": null, "sp-act": "hesitate", "topic": null, "utterance": "um" }, { "mode": "decl", "polarity": "positive", "sp-act": "answer-state", "topic": "day", "utterance": "it's Monday the 20th" } ]

{ "speaker": "agent_A", "turn": "5", "utterances": [ "and that's flying to what city" ] }

[ { "mode": "query", "polarity": "positive", "sp-act": "reqInfo", "topic": null, "utterance": "and that's flying to what city" } ]

{ "speaker": "caller", "turn": "6", "utterances": [ "uh", "to Newark", "United flight number 12", "and i'd like first class if it's available", "i'm gonna use an upgrade coupon which is coming Federal Express tomorrow or Wednesday", "that's the 19th", "i'm sorry" ] }

[ { "mode": null, "polarity": null, "sp-act": "hesitate", "topic": null, "utterance": "uh" }, { "mode": "partial", "polarity": "positive", "sp-act": "answer-refer", "topic": "to-location_US", "utterance": "to Newark" }, { "mode": "partial", "polarity": "positive", "sp-act": "elab-refer", "topic": "number-airline", "utterance": "United flight number 12" }, { "mode": "condition-decl", "polarity": "positive", "sp-act": "state", "topic": "availability", "utterance": "and i'd like first class if it's available" }, { "mode": "intent-alternative-decl", "polarity": "positive", "sp-act": "stateIntent", "topic": "day", "utterance": "i'm gonna use an upgrade coupon which is coming Federal Express tomorrow or Wednesday" }, { "mode": null, "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "that's the 19th" }, { "mode": "regret-decl", "polarity": "positive", "sp-act": "apologise", "topic": null, "utterance": "i'm sorry" } ]

{ "speaker": "agent_A", "turn": "7", "utterances": [ "now", "that's on the 19th" ] }

[ { "mode": null, "polarity": null, "sp-act": "init", "topic": null, "utterance": "now" }, { "mode": null, "polarity": "positive", "sp-act": "reqConfirm", "topic": null, "utterance": "that's on the 19th" } ]

{ "speaker": "caller", "turn": "8", "utterances": [ "yeah", "i'm sorry", "i thought Monday was the 20th" ] }

[ { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "yeah" }, { "mode": "regret-decl", "polarity": "positive", "sp-act": "apologise", "topic": null, "utterance": "i'm sorry" }, { "mode": "report-opinion-decl", "polarity": "positive", "sp-act": "state", "topic": "day", "utterance": "i thought Monday was the 20th" } ]

{ "speaker": "agent_A", "turn": "9", "utterances": [ "ok", "do know wha... which award um" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": null, "polarity": "positive", "sp-act": "reqInfo", "topic": null, "utterance": "do know wha... which award um" } ]

{ "speaker": "caller", "turn": "10", "utterances": [ "well", "it's uh a regular um mileage plus upgrade where you use the miles you've accumulated", "so it's good for booking first class", "all i have to do is give you the coupon", "it's it's uh the number one priority type of uh" ] }

[ { "mode": null, "polarity": null, "sp-act": "init", "topic": null, "utterance": "well" }, { "mode": "report-decl", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "it's uh a regular um mileage plus upgrade where you use the miles you've accumulated" }, { "mode": "decl", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "so it's good for booking first class" }, { "mode": "constrain", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "all i have to do is give you the coupon" }, { "mode": "disflu", "polarity": "positive", "sp-act": "state", "topic": "number", "utterance": "it's it's uh the number one priority type of uh" } ]

{ "speaker": "agent_A", "turn": "11", "utterances": [ "ok", "and is it for one way or round trip or per segment" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "closed", "polarity": "positive", "sp-act": "reqInfo", "topic": "number", "utterance": "and is it for one way or round trip or per segment" } ]

{ "speaker": "caller", "turn": "12", "utterances": [ "it's round trip", "but if i only use it one way", "it doesn't matter", "it's a ro... round trip", "i mean", "i have to forfeit the rest of it" ] }

[ { "mode": "decl", "polarity": "positive", "sp-act": "answer-state", "topic": null, "utterance": "it's round trip" }, { "mode": "constrain-condition", "polarity": "positive", "sp-act": "elab-stateCondition", "topic": "number", "utterance": "but if i only use it one way" }, { "mode": null, "polarity": "negative", "sp-act": "state", "topic": null, "utterance": "it doesn't matter" }, { "mode": null, "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "it's a ro... round trip" }, { "mode": null, "polarity": null, "sp-act": "phatic", "topic": null, "utterance": "i mean" }, { "mode": "constrain-decl", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "i have to forfeit the rest of it" } ]

{ "speaker": "agent_A", "turn": "13", "utterances": [ "ok", "that's uh United flight 12 on the 12th of June" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "effect-query", "polarity": "positive", "sp-act": "reqConfirm", "topic": "month-date-enum-airline", "utterance": "that's uh United flight 12 on the 12th of June" } ]

{ "speaker": "caller", "turn": "14", "utterances": [ "yeah" ] }

[ { "mode": null, "polarity": null, "sp-act": "confirm-acknowledge", "topic": null, "utterance": "yeah" } ]

{ "speaker": "agent_A", "turn": "15", "utterances": [ "oh", "wait", "wait", "wait", "wait", "you said the 19th" ] }

[ { "mode": null, "polarity": null, "sp-act": "exclaim", "topic": null, "utterance": "oh" }, { "mode": null, "polarity": "positive", "sp-act": "hold", "topic": null, "utterance": "wait" }, { "mode": null, "polarity": "positive", "sp-act": "hold", "topic": null, "utterance": "wait" }, { "mode": null, "polarity": "positive", "sp-act": "hold", "topic": null, "utterance": "wait" }, { "mode": null, "polarity": "positive", "sp-act": "hold", "topic": null, "utterance": "wait" }, { "mode": "report-query", "polarity": "positive", "sp-act": "reqConfirm", "topic": null, "utterance": "you said the 19th" } ]

{ "speaker": "caller", "turn": "16", "utterances": [ "19th", "i'm sorry" ] }

[ { "mode": null, "polarity": "positive", "sp-act": "echo-confirm", "topic": null, "utterance": "19th" }, { "mode": "regret", "polarity": "positive", "sp-act": "apologise", "topic": null, "utterance": "i'm sorry" } ]

{ "speaker": "agent_A", "turn": "17", "utterances": [ "i put 20th", "that's all right" ] }

[ { "mode": null, "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "i put 20th" }, { "mode": "reassurance-tag-decl", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "that's all right" } ]

{ "speaker": "agent_A", "turn": "18", "utterances": [ "ok", "let me change that" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": null, "polarity": "positive", "sp-act": "suggest", "topic": null, "utterance": "let me change that" } ]

{ "speaker": "caller", "turn": "19", "utterances": [ "Monday isn't the best time" ] }

[ { "mode": "decl", "polarity": "negative", "sp-act": "state", "topic": "time-day", "utterance": "Monday isn't the best time" } ]

{ "speaker": "agent_A", "turn": "20", "utterances": [ "no", "it isn't", "ok", "so", "that's United flight 12 on the 19th of June" ] }

[ { "mode": null, "polarity": null, "sp-act": "negate", "topic": null, "utterance": "no" }, { "mode": "decl", "polarity": "negative", "sp-act": "agree", "topic": null, "utterance": "it isn't" }, { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": null, "polarity": null, "sp-act": "init", "topic": null, "utterance": "so" }, { "mode": "effect-query", "polarity": "positive", "sp-act": "reqConfirm", "topic": "month-date-enum-airline", "utterance": "that's United flight 12 on the 19th of June" } ]

{ "speaker": "caller", "turn": "21", "utterances": [ "yeah" ] }

[ { "mode": null, "polarity": null, "sp-act": "confirm-acknowledge", "topic": null, "utterance": "yeah" } ]

{ "speaker": "agent_A", "turn": "22", "utterances": [ "departing San Francisco at 8:20 a m" ] }

[ { "mode": "partial-query", "polarity": "positive", "sp-act": "reqConfirm", "topic": "location_US-time-enum", "utterance": "departing San Francisco at 8:20 a m" } ]

{ "speaker": "caller", "turn": "23", "utterances": [ "yeah" ] }

[ { "mode": null, "polarity": null, "sp-act": "confirm-acknowledge", "topic": null, "utterance": "yeah" } ]

{ "speaker": "agent_A", "turn": "24", "utterances": [ "arriving Newark at 4:43 p m" ] }

[ { "mode": "partial-query", "polarity": "positive", "sp-act": "reqConfirm", "topic": "location_US-time-enum-arrival", "utterance": "arriving Newark at 4:43 p m" } ]

{ "speaker": "caller", "turn": "25", "utterances": [ "right", "so uh", "now", "i'm not i'm still making uh reservations or er appointments for the rest of the week", "so i'll have to get back to you on the return" ] }

[ { "mode": null, "polarity": null, "sp-act": "confirm-acknowledge", "topic": null, "utterance": "right" }, { "mode": null, "polarity": null, "sp-act": "init", "topic": null, "utterance": "so uh" }, { "mode": null, "polarity": null, "sp-act": "init", "topic": null, "utterance": "now" }, { "mode": "alternative-frag", "polarity": "negative", "sp-act": "state", "topic": null, "utterance": "i'm not i'm still making uh reservations or er appointments for the rest of the week" }, { "mode": "intent-constrain-decl", "polarity": "positive", "sp-act": "stateIntent", "topic": null, "utterance": "so i'll have to get back to you on the return" } ]

{ "speaker": "agent_A", "turn": "26", "utterances": [ "ok" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "caller", "turn": "27", "utterances": [ "ok" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "agent_A", "turn": "28", "utterances": [ "that's fine", "ok", "thanks", "A" ] }

[ { "mode": "reassurance", "polarity": null, "sp-act": "approve", "topic": null, "utterance": "that's fine" }, { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "thank", "polarity": null, "sp-act": "thank", "topic": null, "utterance": "thanks" }, { "mode": "decl", "polarity": "positive", "sp-act": "refer", "topic": null, "utterance": "A" } ]

{ "speaker": "caller", "turn": "29", "utterances": [ "thank you" ] }

[ { "mode": "thank", "polarity": "positive", "sp-act": "thank", "topic": null, "utterance": "thank you" } ]

{ "speaker": "agent_A", "turn": "30", "utterances": [ "ok" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "caller", "turn": "31", "utterances": [ "bye bye" ] }

[ { "mode": "farewell-closing", "polarity": null, "sp-act": "bye", "topic": null, "utterance": "bye bye" } ]

{ "speaker": "agent_A", "turn": "32", "utterances": [ "bye" ] }

[ { "mode": "farewell-closing", "polarity": null, "sp-act": "echo-bye", "topic": null, "utterance": "bye" } ]

{ "speaker": "agent_A", "turn": "1", "utterances": [ "this is A at American Express", "may i help you" ] }

[ { "mode": "frag", "polarity": "positive", "sp-act": "identifySelf", "topic": "time", "utterance": "this is A at American Express" }, { "mode": "closed-query", "polarity": "positive", "sp-act": "offer", "topic": null, "utterance": "may i help you" } ]

{ "speaker": "caller", "turn": "2", "utterances": [ "A", "this is B" ] }

[ { "mode": null, "polarity": null, "sp-act": "refer", "topic": null, "utterance": "A" }, { "mode": "decl", "polarity": "positive", "sp-act": "identifySelf", "topic": null, "utterance": "this is B" } ]

{ "speaker": "agent_A", "turn": "3", "utterances": [ "ok", "what can i help you with", "B" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "open-query", "polarity": "positive", "sp-act": "reqDirect", "topic": null, "utterance": "what can i help you with" }, { "mode": null, "polarity": "positive", "sp-act": "refer", "topic": null, "utterance": "B" } ]

{ "speaker": "caller", "turn": "4", "utterances": [ "ok", "my the traveller is C" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "init", "topic": null, "utterance": "ok" }, { "mode": null, "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "my the traveller is C" } ]

{ "speaker": "agent_A", "turn": "5", "utterances": [ "mhm" ] }

[ { "mode": "backchannel", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "mhm" } ]

{ "speaker": "caller", "turn": "6", "utterances": [ "first name is CC" ] }

[ { "mode": "decl", "polarity": "positive", "sp-act": "state", "topic": "name", "utterance": "first name is CC" } ]

{ "speaker": "agent_A", "turn": "7", "utterances": [ "ok", "what does he need to do" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "constrain-open-query", "polarity": "positive", "sp-act": "reqInfo", "topic": null, "utterance": "what does he need to do" } ]

{ "speaker": "caller", "turn": "8", "utterances": [ "ok", "it's for eh the outbound would be on June 17th" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "decl", "polarity": "positive", "sp-act": "answer-state", "topic": "month", "utterance": "it's for eh the outbound would be on June 17th" } ]

{ "speaker": "agent_A", "turn": "9", "utterances": [ "aha" ] }

[ { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "aha" } ]

{ "speaker": "caller", "turn": "10", "utterances": [ "and it's on US Air flight 2 7 8 2", "and i believe it's departing at 12:25 p m" ] }

[ { "mode": "frag", "polarity": "positive", "sp-act": "state", "topic": "enum", "utterance": "and it's on US Air flight 2 7 8 2" }, { "mode": "opinion-decl", "polarity": "positive", "sp-act": "expressOpinion", "topic": "time-enum", "utterance": "and i believe it's departing at 12:25 p m" } ]

{ "speaker": "agent_A", "turn": "11", "utterances": [ "going where" ] }

[ { "mode": "query-open-query", "polarity": "positive", "sp-act": "reqInfo", "topic": null, "utterance": "going where" } ]

{ "speaker": "caller", "turn": "12", "utterances": [ "Orange County" ] }

[ { "mode": "partial-decl", "polarity": "positive", "sp-act": "answer-refer", "topic": "location_US", "utterance": "Orange County" } ]

{ "speaker": "agent_A", "turn": "13", "utterances": [ "2:25 p m" ] }

[ { "mode": "query", "polarity": "positive", "sp-act": "reqInfo", "topic": "enum", "utterance": "2:25 p m" } ]

{ "speaker": "caller", "turn": "14", "utterances": [ "yes uh", "12:25", "sorry" ] }

[ { "mode": null, "polarity": null, "sp-act": "answer-acknowledge", "topic": null, "utterance": "yes uh" }, { "mode": null, "polarity": "positive", "sp-act": "correct", "topic": null, "utterance": "12:25" }, { "mode": "regret", "polarity": null, "sp-act": "pardon", "topic": null, "utterance": "sorry" } ]

{ "speaker": "agent_A", "turn": "15", "utterances": [ "ok", "US Air flight 2 7 8 2" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "query", "polarity": "positive", "sp-act": "reqConfirm", "topic": "enum", "utterance": "US Air flight 2 7 8 2" } ]

{ "speaker": "caller", "turn": "16", "utterances": [ "mhm", "yeah" ] }

[ { "mode": "backchannel", "polarity": null, "sp-act": "confirm-acknowledge", "topic": null, "utterance": "mhm" }, { "mode": null, "polarity": null, "sp-act": "elab-acknowledge", "topic": null, "utterance": "yeah" } ]

{ "speaker": "agent_A", "turn": "17", "utterances": [ "ok", "got that" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "decl", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "got that" } ]

{ "speaker": "caller", "turn": "18", "utterances": [ "that", "right", "ok", "now", "this traveller is making", "uh", "this is something out of the ordinary now", "it says reservations for CC and his wife and" ] }

[ { "mode": null, "polarity": null, "sp-act": "echo-refer", "topic": null, "utterance": "that" }, { "mode": "tag-query", "polarity": "positive", "sp-act": "acknowledge", "topic": null, "utterance": "right" }, { "mode": "tag", "polarity": null, "sp-act": "init", "topic": null, "utterance": "ok" }, { "mode": null, "polarity": null, "sp-act": "init", "topic": null, "utterance": "now" }, { "mode": null, "polarity": "positive", "sp-act": "abandon", "topic": null, "utterance": "this traveller is making" }, { "mode": null, "polarity": null, "sp-act": "hesitate", "topic": null, "utterance": "uh" }, { "mode": "frag", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "this is something out of the ordinary now" }, { "mode": "report-interruption", "polarity": "positive", "sp-act": "state-abandon", "topic": null, "utterance": "it says reservations for CC and his wife and" } ]

{ "speaker": "agent_A", "turn": "19", "utterances": [ "yeah", "let me make C's reservation", "and then i'll have to call US Air to find out if if we're allowed to make her reservations", "sometimes you have to make it directly with the airline" ] }

[ { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "yeah" }, { "mode": "decl", "polarity": "positive", "sp-act": "suggest", "topic": null, "utterance": "let me make C's reservation" }, { "mode": "intent-condition-constrain-decl", "polarity": "positive", "sp-act": "stateIntent", "topic": null, "utterance": "and then i'll have to call US Air to find out if if we're allowed to make her reservations" }, { "mode": "constrain-decl", "polarity": "positive", "sp-act": "stateConstraint", "topic": null, "utterance": "sometimes you have to make it directly with the airline" } ]

{ "speaker": "caller", "turn": "20", "utterances": [ "oh" ] }

[ { "mode": null, "polarity": null, "sp-act": "exclaim", "topic": null, "utterance": "oh" } ]

{ "speaker": "agent_A", "turn": "21", "utterances": [ "and if we can make it", "i'll go ahead and do it" ] }

[ { "mode": "poss1-condition", "polarity": "positive", "sp-act": "stateCondition", "topic": null, "utterance": "and if we can make it" }, { "mode": "intent-decl", "polarity": "positive", "sp-act": "stateIntent", "topic": null, "utterance": "i'll go ahead and do it" } ]

{ "speaker": "caller", "turn": "22", "utterances": [ "oh", "ok" ] }

[ { "mode": null, "polarity": null, "sp-act": "exclaim", "topic": null, "utterance": "oh" }, { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "agent_A", "turn": "23", "utterances": [ "ok", "otherwise you'll have to call US Air" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "init", "topic": null, "utterance": "ok" }, { "mode": "constrain-decl", "polarity": "positive", "sp-act": "stateConstraint", "topic": null, "utterance": "otherwise you'll have to call US Air" } ]

{ "speaker": "caller", "turn": "24", "utterances": [ "oh", "i see", "all right", "now", "coming back on June 20th" ] }

[ { "mode": null, "polarity": null, "sp-act": "exclaim", "topic": null, "utterance": "oh" }, { "mode": "awareness", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "i see" }, { "mode": "tag", "polarity": null, "sp-act": "init", "topic": null, "utterance": "all right" }, { "mode": null, "polarity": null, "sp-act": "init", "topic": null, "utterance": "now" }, { "mode": "decl", "polarity": "positive", "sp-act": "state", "topic": "month", "utterance": "coming back on June 20th" } ]

{ "speaker": "agent_A", "turn": "25", "utterances": [ "leaving at what time" ] }

[ { "mode": "query-open-query", "polarity": "positive", "sp-act": "reqInfo", "topic": "time", "utterance": "leaving at what time" } ]

{ "speaker": "caller", "turn": "26", "utterances": [ "uh let's see", "5:10 p m out of Burbank", "and this is on US Air 2 5 1 1", "and again this return flight will be for CC and his wife" ] }

[ { "mode": null, "polarity": null, "sp-act": "hold", "topic": null, "utterance": "uh let's see" }, { "mode": "decl", "polarity": "positive", "sp-act": "answer-refer", "topic": "location_US-enum", "utterance": "5:10 p m out of Burbank" }, { "mode": "decl", "polarity": "positive", "sp-act": "elab-state", "topic": "enum", "utterance": "and this is on US Air 2 5 1 1" }, { "mode": null, "polarity": "positive", "sp-act": "reqConfirm", "topic": null, "utterance": "and again this return flight will be for CC and his wife" } ]

{ "speaker": "agent_A", "turn": "27", "utterances": [ "right", "n... yeah", "i know" ] }

[ { "mode": null, "polarity": null, "sp-act": "confirm-acknowledge", "topic": null, "utterance": "right" }, { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "n... yeah" }, { "mode": "awareness-decl", "polarity": "positive", "sp-act": "expressAwareness", "topic": null, "utterance": "i know" } ]

{ "speaker": "caller", "turn": "28", "utterances": [ "you'll have to check that one too" ] }

[ { "mode": "constrain-decl", "polarity": "positive", "sp-act": "direct-state", "topic": "number-verify", "utterance": "you'll have to check that one too" } ]

{ "speaker": "agent_A", "turn": "29", "utterances": [ "no", "i'll check the whole thing", "yeah" ] }

[ { "mode": null, "polarity": null, "sp-act": "negate", "topic": null, "utterance": "no" }, { "mode": "intent-decl", "polarity": "positive", "sp-act": "stateIntent-hold", "topic": "verify", "utterance": "i'll check the whole thing" }, { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "yeah" } ]

{ "speaker": "caller", "turn": "30", "utterances": [ "mhm" ] }

[ { "mode": "backchannel", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "mhm" } ]

{ "speaker": "agent_A", "turn": "31", "utterances": [ "what's his wife's name" ] }

[ { "mode": "open-query", "polarity": "positive", "sp-act": "reqInfo", "topic": "name", "utterance": "what's his wife's name" } ]

{ "speaker": "caller", "turn": "32", "utterances": [ "eh", "huh" ] }

[ { "mode": null, "polarity": null, "sp-act": "hesitate", "topic": null, "utterance": "eh" }, { "mode": "tag", "polarity": "positive", "sp-act": "pardon", "topic": null, "utterance": "huh" } ]

{ "speaker": "agent_A", "turn": "33", "utterances": [ "yeah", "we have enough advance purchase time that i can get a non-refundable fare on the return", "would bring that portion down to 29 dollars one way", "but i'd have to t... issue the tickets today" ] }

[ { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "yeah" }, { "mode": "poss1-decl", "polarity": "positive", "sp-act": "expressPossibility", "topic": "time", "utterance": "we have enough advance purchase time that i can get a non-refundable fare on the return" }, { "mode": "decl", "polarity": "positive", "sp-act": "state", "topic": "number-enum", "utterance": "would bring that portion down to 29 dollars one way" }, { "mode": "constrain-decl", "polarity": "positive", "sp-act": "stateConstraint", "topic": "day", "utterance": "but i'd have to t... issue the tickets today" } ]

{ "speaker": "caller", "turn": "34", "utterances": [ "no", "give them the non-restricted air fare", "i think it's 1 9 0 8" ] }

[ { "mode": null, "polarity": null, "sp-act": "negate", "topic": null, "utterance": "no" }, { "mode": null, "polarity": "positive", "sp-act": "direct", "topic": null, "utterance": "give them the non-restricted air fare" }, { "mode": "opinion-decl", "polarity": "positive", "sp-act": "expressOpinion", "topic": "enum", "utterance": "i think it's 1 9 0 8" } ]

{ "speaker": "agent_A", "turn": "35", "utterances": [ "non-restrictive air fare", "1 9 0 8", "right", "ok", "sure" ] }

[ { "mode": null, "polarity": "positive", "sp-act": "echo-refer", "topic": null, "utterance": "non-restrictive air fare" }, { "mode": "tag-decl", "polarity": "positive", "sp-act": "echo-refer", "topic": "enum", "utterance": "1 9 0 8" }, { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "right" }, { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": null, "polarity": null, "sp-act": "agree", "topic": null, "utterance": "sure" } ]

{ "speaker": "caller", "turn": "37", "utterances": [ "bye" ] }

[ { "mode": "farewell-closing", "polarity": null, "sp-act": "bye", "topic": null, "utterance": "bye" } ]

{ "speaker": "agent_A", "turn": "38", "utterances": [ "bye bye", "B" ] }

[ { "mode": "farewell-closing", "polarity": null, "sp-act": "echo-bye", "topic": null, "utterance": "bye bye" }, { "mode": null, "polarity": "positive", "sp-act": "refer", "topic": null, "utterance": "B" } ]

{ "speaker": "agent_A", "turn": "1", "utterances": [ "hi", "this is A at American Express", "may i help you" ] }

[ { "mode": "greet-opening", "polarity": null, "sp-act": "greet", "topic": null, "utterance": "hi" }, { "mode": "frag", "polarity": "positive", "sp-act": "identifySelf", "topic": "time", "utterance": "this is A at American Express" }, { "mode": "closed-query", "polarity": "positive", "sp-act": "offer", "topic": null, "utterance": "may i help you" } ]

{ "speaker": "caller", "turn": "2", "utterances": [ "hi", "A", "this is B", "Physical Sciences Business Office at uh WWW" ] }

[ { "mode": "greet-opening", "polarity": null, "sp-act": "greet", "topic": null, "utterance": "hi" }, { "mode": null, "polarity": "positive", "sp-act": "refer", "topic": null, "utterance": "A" }, { "mode": "frag", "polarity": "positive", "sp-act": "identifySelf", "topic": null, "utterance": "this is B" }, { "mode": "partial-decl", "polarity": "positive", "sp-act": "refer", "topic": "time", "utterance": "Physical Sciences Business Office at uh WWW" } ]

{ "speaker": "agent_A", "turn": "3", "utterances": [ "yeah", "and uh what can i help you with" ] }

[ { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "yeah" }, { "mode": "open-query", "polarity": "positive", "sp-act": "reqInfo", "topic": null, "utterance": "and uh what can i help you with" } ]

{ "speaker": "caller", "turn": "4", "utterances": [ "uh", "i need to know uh business class round trip uh fare for uh San Francisco to uh Baron Switzerland" ] }

[ { "mode": null, "polarity": null, "sp-act": "hesitate", "topic": null, "utterance": "uh" }, { "mode": "report-constrain-decl", "polarity": "positive", "sp-act": "answer-state", "topic": "country-to-location_US-location_int", "utterance": "i need to know uh business class round trip uh fare for uh San Francisco to uh Baron Switzerland" } ]

{ "speaker": "agent_A", "turn": "5", "utterances": [ "sure", "one second", "is this for a proposal" ] }

[ { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "sure" }, { "mode": null, "polarity": null, "sp-act": "hold", "topic": null, "utterance": "one second" }, { "mode": "closed-query", "polarity": "positive", "sp-act": "reqInfo", "topic": null, "utterance": "is this for a proposal" } ]

{ "speaker": "caller", "turn": "6", "utterances": [ "right" ] }

[ { "mode": null, "polarity": null, "sp-act": "answer-acknowledge", "topic": null, "utterance": "right" } ]

{ "speaker": "agent_A", "turn": "7", "utterances": [ "i'm checking a couple different carriers just to compare them before i give you the fare on this" ] }

[ { "mode": "intent-decl", "polarity": "positive", "sp-act": "stateIntent-hold", "topic": "verify-time", "utterance": "i'm checking a couple different carriers just to compare them before i give you the fare on this" } ]

{ "speaker": "caller", "turn": "8", "utterances": [ "ok" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "agent_A", "turn": "9", "utterances": [ "i seem to have a very slow computer here" ] }

[ { "mode": "awareness-decl", "polarity": "positive", "sp-act": "expressAwareness-hold", "topic": "location", "utterance": "i seem to have a very slow computer here" } ]

{ "speaker": "caller", "turn": "10", "utterances": [ "ok", "that's all right" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "reassurance-tag-decl", "polarity": "positive", "sp-act": "agree", "topic": null, "utterance": "that's all right" } ]

{ "speaker": "agent_A", "turn": "11", "utterances": [ "well", "i have one fare", "let me give you that", "and i'm just trying to see if i can verify it on another carrier" ] }

[ { "mode": null, "polarity": null, "sp-act": "init", "topic": null, "utterance": "well" }, { "mode": "exists-decl", "polarity": "positive", "sp-act": "state", "topic": "number", "utterance": "i have one fare" }, { "mode": null, "polarity": "positive", "sp-act": "offer", "topic": null, "utterance": "let me give you that" }, { "mode": "intent-report-hold-poss1-condition-decl", "polarity": "positive", "sp-act": "stateIntent-hold", "topic": "problem-verify", "utterance": "and i'm just trying to see if i can verify it on another carrier" } ]

{ "speaker": "caller", "turn": "12", "utterances": [ "ok" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "agent_A", "turn": "13", "utterances": [ "uh", "one way fare would be 1567" ] }

[ { "mode": null, "polarity": null, "sp-act": "hesitate", "topic": null, "utterance": "uh" }, { "mode": "decl", "polarity": "positive", "sp-act": "state", "topic": "number", "utterance": "one way fare would be 1567" } ]

{ "speaker": "caller", "turn": "14", "utterances": [ "w... round trip" ] }

[ { "mode": "partial-query", "polarity": "positive", "sp-act": "reqInfo", "topic": null, "utterance": "w... round trip" } ]

{ "speaker": "agent_A", "turn": "15", "utterances": [ "the round trip would be that times 2 plus 13 for taxes" ] }

[ { "mode": "decl", "polarity": "positive", "sp-act": "answer-state", "topic": "enum", "utterance": "the round trip would be that times 2 plus 13 for taxes" } ]

{ "speaker": "caller", "turn": "16", "utterances": [ "ok" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "agent_A", "turn": "17", "utterances": [ "uh", "it looks like approximately right", "uh", "using TWA instead of American", "i get 1589", "a little bit higher" ] }

[ { "mode": null, "polarity": null, "sp-act": "hesitate", "topic": null, "utterance": "uh" }, { "mode": "report-tag-frag", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "it looks like approximately right" }, { "mode": null, "polarity": null, "sp-act": "hesitate", "topic": null, "utterance": "uh" }, { "mode": null, "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "using TWA instead of American" }, { "mode": null, "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "i get 1589" }, { "mode": "decl", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "a little bit higher" } ]

{ "speaker": "caller", "turn": "18", "utterances": [ "ok" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "agent_A", "turn": "19", "utterances": [ "so", "it's it's in that ballpark" ] }

[ { "mode": null, "polarity": null, "sp-act": "init", "topic": null, "utterance": "so" }, { "mode": "disflu", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "it's it's in that ballpark" } ]

{ "speaker": "caller", "turn": "20", "utterances": [ "ok", "15 57 times 2 plus 13" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": "decl", "polarity": "positive", "sp-act": "refer", "topic": "enum", "utterance": "15 57 times 2 plus 13" } ]

{ "speaker": "agent_A", "turn": "21", "utterances": [ "there isn't any one carrier that flies all the way in there", "you need to connect somewhere like from TWA to Air France or Pan Am to Air France or something to get in to Baron" ] }

[ { "mode": "exists-decl", "polarity": "negative", "sp-act": "state", "topic": "number-location", "utterance": "there isn't any one carrier that flies all the way in there" }, { "mode": "alternative-constrain-decl", "polarity": "positive", "sp-act": "stateConstraint", "topic": "to-airline-country-location_int", "utterance": "you need to connect somewhere like from TWA to Air France or Pan Am to Air France or something to get in to Baron" } ]

{ "speaker": "caller", "turn": "22", "utterances": [ "aha" ] }

[ { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "aha" } ]

{ "speaker": "agent_A", "turn": "23", "utterances": [ "and also you can't get business class all the way through", "but they fare it business class all the way" ] }

[ { "mode": "poss2-frag", "polarity": "negative", "sp-act": "expressImPossibility", "topic": null, "utterance": "and also you can't get business class all the way through" }, { "mode": "constrain-decl", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "but they fare it business class all the way" } ]

{ "speaker": "caller", "turn": "24", "utterances": [ "ok" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "agent_A", "turn": "25", "utterances": [ "you you you would get business class from the US to your European gateway city", "and then for the little hop to Baron", "you would probably be in Coach" ] }

[ { "mode": "decl-disflu", "polarity": "positive", "sp-act": "state", "topic": "location_int", "utterance": "you you you would get business class from the US to your European gateway city" }, { "mode": "partial", "polarity": "positive", "sp-act": "refer", "topic": "to-location_int", "utterance": "and then for the little hop to Baron" }, { "mode": "opinion-probability-decl", "polarity": "positive", "sp-act": "expressOpinion", "topic": null, "utterance": "you would probably be in Coach" } ]

{ "speaker": "caller", "turn": "26", "utterances": [ "yeah", "ok" ] }

[ { "mode": null, "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "yeah" }, { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "agent_A", "turn": "27", "utterances": [ "ok" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" } ]

{ "speaker": "caller", "turn": "28", "utterances": [ "that helps" ] }

[ { "mode": "decl", "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "that helps" } ]

{ "speaker": "agent_A", "turn": "29", "utterances": [ "ok", "great" ] }

[ { "mode": "tag", "polarity": null, "sp-act": "acknowledge", "topic": null, "utterance": "ok" }, { "mode": null, "polarity": null, "sp-act": "approve", "topic": null, "utterance": "great" } ]

{ "speaker": "caller", "turn": "30", "utterances": [ "thanks a lot" ] }

[ { "mode": "thank", "polarity": null, "sp-act": "thank", "topic": null, "utterance": "thanks a lot" } ]

{ "speaker": "agent_A", "turn": "31", "utterances": [ "you're welcome", "bye bye" ] }

[ { "mode": null, "polarity": "positive", "sp-act": "state", "topic": null, "utterance": "you're welcome" }, { "mode": "farewell-closing", "polarity": null, "sp-act": "bye", "topic": null, "utterance": "bye bye" } ]