Datasets:
free_text
stringlengths 2
103k
| sentiment_free_text
stringclasses 3
values | sentiment_score_free_text
float64 0.35
0.99
| free_text_len
float64 6
17k
⌀ | rating
stringclasses 10
values | feedback_labels
stringclasses 21
values | emotion_free_text
stringclasses 26
values | label
int64 0
1
| abs_sentiment
float64 -0.96
0.99
| generation_category
stringclasses 21
values |
|---|---|---|---|---|---|---|---|---|---|
Very good doctors however some of the reception staff could be friendlier I assume they are just highly stressed | positive | 0.535241 | 19 | 4.0 | Reception Staff Interaction | admiration | 0 | 0.535241 | null |
Excellent care from friendly staff always
The receptionist was pleasant and efficient.
I highly recommend this surgery for its excellent service.
Staff were very helpful and patient with me
The nurse took the time to explain everything and made sure I understood my treatment plan. The doctor was also very kind and explained my options clearly. However, the waiting room was quite small and uncomfortable.
The reception staff were absolutely fantastic
They were so welcoming and friendly, making me feel at ease from the moment I walked in. They checked me in quickly and efficiently, and the nurse was super helpful with answering all my questions. The only issue was that they seemed a bit understaffed during peak hours.
I had a very negative experience here
The staff were unhelpful and unprofessional, making the visit frustrating. The receptionist barely acknowledged me, and the nurse seemed more interested in chatting with their colleagues than helping patients.
Friendly receptionist who made me feel at ease
The nurse was super nice and explained everything clearly. However, the waiting room was a bit too loud for my liking, and I had to ask multiple times to get some basic information about my appointment.
Poor experience due to staff attitude
I found the staff quite dismissive and uninterested in my concerns. The receptionist barely acknowledged me, and the nurse seemed rushed. It felt like they were just going through the motions without really caring about their patients' well-being. | positive | 0.95301 | 243 | 3 | Reception Staff Interaction | disappointment | 1 | 0.95301 | Reception Staff Interaction |
Because I have the answer that I needed | positive | 0.589906 | 8 | 5.0 | Test Results | approval | 0 | 0.589906 | null |
Reception staff were friendly but slow, making my wait over an hour long even though I was seen promptly by the nurse. The doctor seemed distracted during our conversation. Overall it was a decent experience but not great. | negative | 0.608614 | 38 | 2 | Reception Staff Interaction | disappointment | 1 | -0.608614 | Accessibility and Convenience |
The receptionist was friendly but couldn't help with my issue. The nurse seemed put off when I explained it again.
I found the staff quite dismissive and uninterested in my concerns the doctor barely listened to me and didn't seem to care about my condition.
Reception staff were polite but seemed overwhelmed with the volume of patients that day nurses took too long with the paperwork doctors were generally kind though.
The receptionist was efficient but the nurse's bedside manner left a lot to be desired it was like they had already made up their minds before I even explained what was wrong with me.
I was pleasantly surprised by how professional and caring the staff were from the initial greeting to the explanation of my diagnosis.
The doctor seemed rushed through our appointment the nurse barely explained anything and the receptionist was unfriendly and unhelpful making it a frustrating visit overall.
From the moment I arrived, I felt like I was being rushed through the process the nurse barely spoke to me and the doctor seemed distracted throughout our conversation. | negative | 0.78341 | 181 | 3 | Reception Staff Interaction | disappointment | 1 | -0.78341 | Staff Empathy and Compassion |
Telephone appointment was punctual and straight to the point | positive | 0.824256 | 9 | 5.0 | Appointment Availability | neutral | 0 | 0.824256 | null |
The GP practice is excellent, test results were accurate and promptly available, making it easy to get back on track with my health plan.
I was quite impressed with the efficiency of the test result processing at this surgery, everything was done quickly and professionally. However, I did experience a delay in receiving some of the results which was frustrating. Thankfully, they were eventually delivered and all was well.
The GP practice provided very detailed and accurate test results, which helped me to better understand my condition. The staff were also very friendly and helpful throughout the process. The only drawback was that there seemed to be a bit of a wait time for the results to be processed and made available.
I found the test result processing at this GP practice to be satisfactory but somewhat slow. It took longer than expected for some of the results to be finalized, which added to my overall frustration during the process. | positive | 0.932945 | 160 | 4 | Test Results | annoyance | 1 | 0.932945 | Test Results |
The staff were friendly and helpful during my visit but the receptionist seemed put off when I asked about appointment times.
I had a generally good experience at this surgery, the reception staff were efficient and welcoming. However, the nurse who saw me was not very chatty and seemed more interested in her clipboard than in my health issues.
The staff at this GP surgery went above and beyond to make my visit comfortable and stress-free. The receptionist offered me a warm smile and a cup of tea as soon as I arrived, which put me at ease. When I had my appointment with the doctor, they listened attentively to my concerns and provided clear explanations for my treatment options.
Unfortunately, my experience was marred by the dismissive attitude of some of the staff. The receptionist barely acknowledged me when I asked about rescheduling an appointment, and the nurse seemed more interested in chatting with her colleagues than attending to my needs.
The GP surgery received excellent customer service from its staff, particularly the receptionist who greeted me warmly and efficiently checked me in. However, the waiting area was cluttered and uncomfortable, which made my wait for a short period of time feel longer than it should have been.
I had mixed feelings about my visit to this GP surgery. On the one hand, the staff were friendly and professional, with the receptionist being particularly courteous. On the other hand, I felt that some of the medical information provided was not clearly explained, which left me feeling a bit lost at the end of the appointment.
The reception staff at this surgery were pleasant and welcoming, but the nurse who saw me was less than helpful. When I asked about alternative treatments for my condition, she seemed evasive and didn't provide much information. Overall, it felt like they were not listening to what I had to say.
I recently visited this GP surgery with a minor complaint and was pleased with the care and attention I received from the staff. The receptionist checked me in efficiently and provided clear explanations for my treatment options. However, when I asked about any potential risks associated with the treatment, the doctor seemed hesitant to discuss them openly.
My experience at this GP surgery was largely positive, but some aspects fell short of expectations. The receptionist was friendly and welcoming, but the waiting area was cramped and uncomfortable. When I had my appointment with the nurse, she seemed rushed and didn't provide much information about my condition.
The staff at this surgery were professional and courteous, particularly the doctor who saw me. However, the receptionist seemed overwhelmed when I called to reschedule an appointment, and the phone system left a lot to be desired. Overall, it felt like they could improve in terms of communication with patients. | positive | 0.472649 | 473 | 3 | Reception Staff Interaction | disappointment | 1 | 0.472649 | Reception Staff Interaction |
The GP practice provided adequate follow-up care after my appointment, but it could be improved with more personalized attention.
I've been going to this surgery for over five years now and have always found the staff to be friendly and welcoming. However, on my last visit I felt that they didn't seem as invested in my care as they used to be. The doctor explained everything in a clear manner, but when I asked follow-up questions, I was given brief answers without much explanation.
I recently visited this surgery for a routine check-up, and the experience was generally positive. The staff were polite and efficient, making my visit smooth and stress-free. However, during the appointment itself, I felt that the nurse seemed a bit rushed, which made me feel like my concerns weren't being fully heard. On the other hand, the doctor took time to answer all my questions and provide reassurance, which greatly alleviated my worries.
The GP practice's follow-up care has been satisfactory, but there's room for improvement in terms of communication. I've had a few instances where I felt like my concerns weren't being taken seriously or addressed promptly enough. Despite this, the staff have always been friendly and apologetic, which helps to mitigate any negative feelings.
I was impressed by the surgery's follow-up care after my appointment, but there were some aspects that fell short of expectations. The receptionist was efficient and welcoming, but when I asked about my test results, I had to wait a while before they were provided to me. On the other hand, the nurse was very kind and explained everything in detail, which made me feel at ease.
I recently visited this surgery for a chronic condition check-up, and while the experience was largely positive, there were some issues with follow-up care. The receptionist was friendly and helpful, but when I asked about my medication schedule, she seemed unsure of how to answer. Fortunately, the doctor took time to explain everything clearly, which put my mind at ease. However, during the appointment itself, I felt like I wasn't being fully heard due to the nurse's focus on other patients.
I've been going to this surgery for a while now and have generally found the staff to be friendly and professional. However, during my most recent visit, I was left feeling frustrated with the follow-up care. The receptionist seemed overwhelmed and didn't provide me with any clear information about my appointment schedule or test results. When I asked the nurse about my concerns, she barely acknowledged them.
The GP practice's follow-up care has been decent, but there are areas for improvement in terms of communication. During my last visit, I felt like my questions weren't being fully addressed due to the doctor's time constraint. However, when I followed up with them via email, they responded promptly and provided a more detailed explanation. | neutral | 0.67061 | 480 | 4 | Follow-up and Continuity of Care | approval | 1 | 0.67061 | Follow-up and Continuity of Care |
An earlier appointment with a Specialist would be Good as my appointment has been cancelled on two occasions | negative | 0.595763 | 18 | 5.0 | Appointment Availability | disappointment | 0 | -0.595763 | null |
"Excellent appointment availability - always a morning slot available. The receptionist was friendly and made the check-in process quick and painless."
"I found the staff's attitude towards availability to be somewhat apathetic, but the wait wasn't too long, thankfully."
"The GP surgery's online booking system is very user-friendly and allows for easy appointment scheduling. I've always been able to find a convenient time to see my doctor, which has greatly reduced my stress levels."
"Needless to say, the lack of availability was really frustrating, particularly during peak hours. The receptionist did offer some alternatives, but it would have been better if they'd had more options available." | positive | 0.920856 | 106 | 2 | Appointment Availability | annoyance | 1 | 0.920856 | Appointment Availability |
The lady at reception was really kind and understanding and helpfull | positive | 0.966885 | 11 | 5.0 | Reception Staff Interaction | admiration | 0 | 0.966885 | null |
I have used the service for over 20yrs They saved my life and my sin life Thanks to Dr PERSON ung and diabetic Dr and most of all Dr PERSON and the reception team | positive | 0.944283 | 32 | 5.0 | Reception Staff Interaction | gratitude | 0 | 0.944283 | null |
Used sign in screen Appointments running 25 min behind schedule with no explanation locum dr was in reception Otherwise reception staff polite when spoken to Bit flat tbh | neutral | 0.481715 | 26 | 3.0 | Reception Staff Interaction | neutral | 0 | 0.481715 | null |
The staff were friendly but disorganized during my follow-up appointment, causing a 20-minute delay in seeing the doctor. The nurse seemed overwhelmed and apologetic about the inconvenience. Despite this, she explained everything clearly and provided good care. I appreciate her efforts to compensate for the staff's shortcomings. Overall, the experience was disappointing due to the disorganization but not entirely negative. | negative | 0.585836 | 60 | 3 | Follow-up and Continuity of Care | disappointment | 1 | -0.585836 | Follow-up and Continuity of Care |
The GP practice provided adequate but not exceptional care for my chronic condition. The nurse was efficient and knowledgeable, but the GP seemed overworked and didn't allow enough time to discuss my treatment options. I appreciate the efforts of the receptionist who helped me schedule an appointment at short notice.
I had a mixed experience with this surgery - some staff were friendly and helpful, while others seemed disorganized and dismissive. The nurse was polite and took notes during my consultation, but the GP's assistant barely spoke to me throughout the appointment. I also found the waiting area to be cluttered and uncomfortable.
The GP practice provided excellent care for my recent injury. From the moment I arrived, I felt at ease with the staff who were all very professional and friendly. The nurse explained everything in detail, and the doctor took time to answer my questions and provide a clear plan of action. I was also impressed by the efficient check-in process.
I had a disappointing experience with this surgery due to the unhelpful and unprofessional staff. The receptionist seemed overwhelmed and couldn't answer any of my questions, while the nurse appeared distracted and didn't take enough time to discuss my treatment options. The GP's bedside manner was also lacking. I won't be recommending this practice.
I had a great experience with this surgery - the staff were all very friendly and welcoming. The receptionist greeted me warmly and made check-in easy, while the nurse was incredibly kind and took the time to answer all my questions. However, when it came to discussing my treatment options, I felt somewhat rushed and didn't receive as much information as I would have liked.
I recently had an appointment at this GP surgery and had a terrible experience - the staff seemed completely uninterested in helping me. The nurse barely acknowledged me, and the receptionist was dismissive and rude. The GP also failed to address my concerns and provided a subpar treatment plan. Overall, I felt unheard and frustrated throughout my visit. | negative | 0.5234 | 340 | 2 | Follow-up and Continuity of Care | disappointment | 1 | -0.5234 | Treatment Quality |
The GP practice staff were friendly but not very knowledgeable about my condition. The receptionist asked for my medical history which was slightly disorganized. However, the nurse explained everything clearly and recommended some necessary treatments. Overall I felt the care I received was good despite a few minor issues with the organization of my records. | neutral | 0.57883 | 55 | 4 | Reception Staff Interaction | approval | 1 | 0.57883 | Staff Professionalism |
I was impressed with how quickly I could get an appointment and the staff were very friendly and welcoming.
The test results showed some concerning signs, but the doctor explained everything clearly and gave me a clear plan for next steps. The diagnosis of an underlying condition made sense given my symptoms. However, I would have liked to have seen more detailed information about the specific tests that revealed this condition and what steps I can take to manage it better in the future.
The receptionist was very helpful and went above and beyond to accommodate my schedule. Despite some initial confusion with the testing process, everything seemed to fall into place in the end. The doctor's bedside manner put me at ease and made the experience much more enjoyable than expected. | positive | 0.842002 | 132 | 4 | Reception Staff Interaction | joy | 1 | 0.842002 | Test Results |
The reception staff were friendly but forgot my appointment time. They kept rescheduling and it was quite frustrating.
I had a great experience at this GP surgery, the reception staff were very helpful and courteous, they even offered me a cup of tea while I waited. The nurse was kind and explained everything in detail, making sure I understood my treatment plan.
Unfortunately, the GP practice left a lot to be desired. The reception staff seemed overwhelmed and disorganized, with multiple patients being called at once without any regard for who might have been waiting longer. The nurse appeared rushed and distracted, and when I finally saw the doctor, they barely had time to listen to my concerns.
The reception staff were pleasant enough but failed to get my appointment time correct twice in a row, which caused me some inconvenience. However, the actual consultation with the GP was very good, with them taking the time to explain everything thoroughly.
I was pleased to find that the GP surgery had a friendly and welcoming atmosphere, with the reception staff being particularly helpful and efficient. They answered all my questions and provided clear instructions on what to expect during treatment.
The GP practice fell short in terms of service quality, especially from the reception staff who seemed completely uninterested in helping me when I arrived late due to traffic issues. The nurse was friendly but didn't explain my condition as clearly as I would have liked. | negative | 0.641189 | 245 | 4 | Reception Staff Interaction | disappointment | 1 | -0.641189 | Reception Staff Interaction |
The staff were friendly but always fully booked, making it hard to get an appointment at short notice.
I found the system to be well-organized, with clear waiting times displayed, which helped me plan my day more efficiently. However, the lack of availability for certain appointments within a reasonable timeframe was frustrating.
The GP practice is conveniently located and has good parking facilities, but the receptionist can be quite gruff at times.
I recently had to wait over an hour for my appointment, which was unreasonable considering I had to take time off work for it. The waiting area could also use some improvements.
The medical staff are knowledgeable and caring, but the practice seems to have limited availability for new patients, especially those with complex conditions like mine.
Overall, I've been satisfied with the care I received at this surgery, but sometimes feel that appointments get booked up quickly and they can't accommodate last-minute requests. The waiting area could also be more comfortable.
I was initially impressed by the GP's bedside manner, but my experience with the receptionist was underwhelming, making it difficult to schedule a follow-up appointment.
I had to wait over 30 minutes for my appointment, which wasn't ideal considering I had to travel from work. The waiting area could also use some modernization.
The GP practice seems well-organized and efficient in terms of check-in procedures, but there's often limited availability for appointments outside of core hours.
I recently had a good experience with the nurse who took my blood pressure, but unfortunately, my appointment was only available at 6 am, which made it difficult to schedule around work commitments.
The GP is very thorough and takes the time to explain everything in detail, but I've found that the practice often books up quickly for new patients.
I had a generally positive experience with the surgery, with friendly staff and a clean waiting area. However, I was disappointed by how hard it was to get an appointment at short notice.
The GP surgery has good facilities and is conveniently located, but sometimes the receptionist can be quite curt when trying to book appointments over the phone.
I recently had an excellent experience with my doctor, who listened attentively to my concerns and provided helpful advice. The practice could benefit from better communication about wait times and availability for new patients.
The GP practice seems well-organized in terms of appointment scheduling, but there's often limited availability for same-day appointments or those outside core hours.
I found the staff at this surgery to be very professional and caring, which made my experience positive. However, I did find it difficult to get an appointment at short notice due to limited availability.
The GP practice has good parking facilities and is conveniently located, but sometimes the receptionist can be quite dismissive when trying to book appointments.
I recently had a disappointing experience with this surgery, where I was told that my appointment would be rescheduled for several weeks later. The waiting area could also use some improvements.
The medical staff are knowledgeable and caring, but I've found it difficult to schedule follow-up appointments due to limited availability within the practice.
I was pleased to find that the GP practice had a same-day emergency appointment available, which allowed me to get urgent care without having to wait several days. However, the waiting area could use some modernization.
The GP surgery has good facilities and is conveniently located, but sometimes the staff can be quite rushed when dealing with patients.
I recently had an excellent experience with my doctor, who listened attentively to my concerns and provided helpful advice. The practice seemed well-organized in terms of appointment scheduling, although I did find it difficult to get a same-day appointment.
The GP practice seems efficient in terms of check-in procedures, but there's often limited availability for appointments outside of core hours.
I had a generally positive experience with this surgery, with friendly staff and a clean waiting area. However, I was disappointed by how hard it was to get an appointment at short notice due to limited availability.
The GP is very thorough and takes the time to explain everything in detail, but sometimes finds it difficult to accommodate last-minute requests for appointments.
I found the staff at this surgery to be very professional and caring, which made my experience positive. However, I did find that the waiting area could use some improvements.
The GP practice seems well-organized in terms of appointment scheduling, with clear waiting times displayed. However, there's often limited availability for same-day appointments or those outside core hours.
I recently had a disappointing experience with this surgery, where I was told that my appointment would be rescheduled for several weeks later. The medical staff were knowledgeable and caring, but the practice seemed to prioritize their own schedules over patient needs.
The GP surgery has good facilities and is conveniently located, but sometimes finds it difficult to accommodate last-minute requests for appointments.
I had a generally positive experience with this surgery, with friendly staff and a clean waiting area. However, I was disappointed by how hard it was to get an appointment at short notice due to limited availability.
The GP practice seems efficient in terms of check-in procedures, but there's often limited availability for same-day appointments or those outside core hours.
I recently had an excellent experience with my doctor, who listened attentively to my concerns and provided helpful advice. The waiting area could use some modernization.
The medical staff are knowledgeable and caring, but sometimes finds it difficult to accommodate last-minute requests for appointments.
I found the GP practice to be well-organized in terms of appointment scheduling, although I did find that the waiting area was a bit uncomfortable. | neutral | 0.506981 | 959 | 3 | Communication Effectiveness | disappointment | 1 | 0.506981 | Appointment Availability |
The team got me seen as quickly as possible we re friendly and utilised preventative care All staff were very professional and friendly | positive | 0.939616 | 22 | 5.0 | Staff Professionalism | admiration | 0 | 0.939616 | null |
It is suggested to shorten advance appointment date from 1 week to 4 days | neutral | 0.844353 | 14 | 5.0 | Appointment Availability | neutral | 0 | 0.844353 | null |
Good people working there They also good know what to need | positive | 0.878821 | 11 | 4.0 | Staff Professionalism | admiration | 0 | 0.878821 | null |
The staff were unfriendly and rushed making my visit uncomfortable.
I found it hard to get an appointment with them which was frustrating as I needed urgent care for a family member.
Their system is very disorganized and it seems like they're understaffed, appointments are booked up months in advance. The phone lines are also really slow to answer, you just sit there waiting. They need to hire more staff or better manage their bookings system. | negative | 0.936314 | 76 | 2 | Appointment Availability | annoyance | 1 | -0.936314 | Appointment Availability |
The GP surgery is convenient with reasonable appointment availability. However, sometimes it takes a while to get seen, especially for non-emergency cases.
I was extremely impressed with the appointment availability at this surgery. They offer flexible scheduling options and have a very patient-friendly online system that makes booking appointments easy.
Unfortunately, I had a terrible experience with the GP's receptionist during my appointment on Friday. The waiting time was over an hour and I was not offered any refreshments or snacks. When I finally saw the doctor, he seemed distracted and rushed through our conversation.
I recently moved to this area and have been trying to find a new GP for weeks. So far, I've had mixed results with appointment availability - sometimes they're easy to get an appointment, but other times it's impossible. The receptionist was friendly, though!
The GP surgery has excellent appointment availability, especially when booking in advance. They also have a very efficient system for dealing with emergencies and walk-ins. However, on the day I visited, there were only a few minutes between patients.
I've been going to this GP surgery for years, but recently had a frustrating experience with appointment availability. It seemed like they were always booked up, even when I could see that it was a quiet time of day. The receptionist wasn't very helpful either.
I found the GP's online booking system to be really user-friendly and easy to navigate, which helped me book an appointment at short notice. However, when I arrived at the surgery on the day, I was told that they were fully booked for the rest of the week. | positive | 0.551771 | 271 | 4 | Appointment Availability | disappointment | 1 | 0.551771 | Appointment Availability |
The people in the reception are very nice in kind | positive | 0.959969 | 10 | 5.0 | Reception Staff Interaction | admiration | 0 | 0.959969 | null |
I had a positive experience at this GP surgery as the receptionist was friendly but the waiting time was excessively long which was quite frustrating.
The staff were professional and efficient, making my visit stress-free and convenient. The doctor took good care of me and answered all my questions thoroughly. However, I felt that the follow-up appointment was not properly arranged, so I had to call them again a week later to confirm it.
I was pleasantly surprised by how professional and caring the staff were during my recent visit. They made check-in easy and handled my paperwork efficiently. The nurse was incredibly kind and compassionate, which put me at ease throughout my appointment. However, I did notice that they seemed understaffed, with only one nurse working on a busy morning. Overall, it was a great experience.
I have mixed feelings about my recent visit to this GP surgery as the receptionist was friendly but the waiting time was excessively long which made me anxious and frustrated.
The staff at this GP surgery were extremely helpful and understanding during my recent appointment. They listened attentively to my concerns and provided clear explanations of my condition and treatment options. However, I felt that the follow-up appointment did not go as smoothly, with a scheduling conflict arising due to an incorrect date entry by the receptionist.
The staff at this GP surgery were friendly but unhelpful during my recent visit. The receptionist barely acknowledged me and the nurse seemed overwhelmed and rushed through our conversation. It was disappointing and left me feeling unheard.
I recently had a mixed experience with this GP surgery's follow-up care. On the one hand, the doctor took good care of my condition and answered all my questions thoroughly. However, I felt that my appointment was not properly documented in my medical records, which raised some concerns about continuity of care.
The GP surgery staff were incredibly kind and caring during my recent visit. They listened attentively to my concerns and provided clear explanations of my condition and treatment options. The receptionist made check-in easy and the nurse handled my paperwork efficiently. However, I did notice that they seemed understaffed, which may impact their ability to provide timely follow-up appointments.
I had a frustrating experience with this GP surgery's continuity of care during my recent visit. Despite being referred by another doctor, I was not aware that my records would be shared with them until after the fact. This lack of communication led to some confusion and inconvenience for me. | positive | 0.528701 | 422 | 4 | Follow-up and Continuity of Care | disappointment | 1 | 0.528701 | Follow-up and Continuity of Care |
If I am 3 mins late the receptionist makes a point to tell me but when the dr is running late it s ok | neutral | 0.69987 | 23 | 4.0 | Reception Staff Interaction | neutral | 0 | 0.69987 | null |
I was seen on time and my blood test was done expertly | positive | 0.903685 | 12 | 5.0 | Appointment Availability | admiration | 0 | 0.903685 | null |
The test results were slightly off, but it wasn't a huge deal. The GP explained everything clearly and made sure I understood what was going on with my blood work. However, it would have been nice if they had double-checked the numbers before sending me on my way. Overall, it was an okay experience. | neutral | 0.577257 | 54 | 4 | Test Results | approval | 1 | 0.577257 | Test Results |
Friendly and professional practice The doctors are first rate and very caring | positive | 0.953172 | 12 | 5.0 | Staff Empathy and Compassion | caring | 0 | 0.953172 | null |
The GP surgery provided adequate mental health support, although the waiting time was lengthy. The therapist listened attentively but seemed uncertain about my treatment plan. Overall, it was a decent experience.
I had mixed feelings about the mental health support at this GP surgery. While the nurse was kind and explained everything in detail, I felt rushed during our conversation. I didn't get the opportunity to ask all my questions due to time constraints.
The staff at this GP surgery were generally supportive, but I found it difficult to establish a rapport with them. The therapist seemed more focused on their workload than engaging with me. However, they did provide some helpful resources for managing anxiety.
I had a surprisingly good experience with the mental health support at this GP surgery, considering it's a busy practice. The receptionist made check-in easy, and the nurse was incredibly kind and empathetic during our conversation. I appreciated their willingness to work with me to develop a personalized treatment plan.
Unfortunately, my recent visit to the mental health clinic here left me feeling frustrated and unheard. The staff seemed overwhelmed and unable to prioritize my needs adequately. Despite this, the therapist did provide some valuable guidance on managing stress and anxiety.
I was pleased with the level of care I received from the mental health support team at this GP surgery. They listened attentively to my concerns and provided actionable advice for improving my mental well-being. However, I felt that the follow-up appointments were scheduled too far in advance, making it difficult to maintain momentum in my treatment.
The mental health support at this GP surgery was inconsistent in terms of quality. While one nurse was very supportive and understanding, another seemed dismissive and uninterested in my issues. Overall, I left feeling somewhat frustrated with the lack of clear guidance on next steps. | positive | 0.625914 | 309 | 3 | Mental Health Support | disappointment | 1 | 0.625914 | Mental Health Support |
The reception staff were friendly and welcoming but the waiting time was excessively long.
I had a great experience at this surgery, the staff were so kind and caring they really put my mind at ease. The nurse explained everything to me in detail and made sure I understood what was happening. The doctor took the time to answer all my questions and even went above and beyond to check on me after the appointment.
I had a very poor experience at this surgery, the staff seemed completely uninterested in helping me. The receptionist just phoned through my details without even looking at me and the nurse barely acknowledged me before rushing off. The doctor was distant and didn't explain anything about what was happening during the appointment.
This surgery is run by really nice people, the staff are friendly and make you feel at ease, I had a good experience here and would recommend it. However, the waiting room could be better organised as the chairs were all occupied when I arrived.
I found the GP to be very dismissive and unhelpful, I didn't think they listened to me properly and just gave me some generic advice without really addressing my concerns. The staff seemed stressed and overwhelmed, which made me feel even more anxious. | positive | 0.706103 | 216 | 4 | Reception Staff Interaction | admiration | 1 | 0.706103 | Patient Respect |
I am grateful for the reminder system about vaccines and tests I should have It works very well and is efficient and reassuring | positive | 0.958609 | 23 | 5.0 | Vaccinations | gratitude | 0 | 0.958609 | null |
The GP surgery staff were helpful but slow.
They managed to see everyone on time which was great but sometimes you feel like they're rushing through your appointment because there's a long queue of people waiting.
I did have a good experience overall with the nurse who took time to explain everything in detail and the doctor listened attentively to my concerns.
However, I was disappointed with the lack of follow-up from the surgery after my initial appointment. | positive | 0.576721 | 78 | 3 | Follow-up and Continuity of Care | disappointment | 1 | 0.576721 | Follow-up and Continuity of Care |
The GP practice is quite efficient, but sometimes the staff seem disorganized, leading to longer wait times. The receptionist is friendly, but they can be a bit slow with check-in. I appreciate the doctor taking the time to answer all my questions, though.
I had a decent experience at this surgery, although it could have been better. The nurse seemed competent enough, and the doctor was professional. However, when I called to follow up on my appointment, the receptionist wasn't very helpful or apologetic about the delay. Overall, it was an average visit, but I wouldn't recommend it unless you have no other options.
I recently visited this GP surgery for a follow-up appointment and had a mixed experience. The waiting area was clean and comfortable, which is more than I can say for some other surgeries I've been to. However, when my name was finally called, the nurse seemed in a rush and didn't take the time to explain everything clearly. On the plus side, the doctor was very kind and explained all my treatment options thoroughly.
Unfortunately, my experience at this GP surgery fell short of expectations. The staff seemed uninterested and unhelpful throughout my visit. I had to ask multiple times for basic information, which made me feel frustrated and disrespected. The doctor didn't seem to be paying attention to me either, which was a bit unsettling.
I visited this surgery several times in the past year and have been generally pleased with the service. The receptionist is always friendly, and the nurses are knowledgeable about my condition. However, there have been instances where I felt rushed or like my concerns were dismissed. It's not ideal, but I've learned to adapt and trust that they're doing their best.
The GP practice has room for improvement in terms of communication. When I had a follow-up appointment, the nurse forgot to tell me about some crucial changes to my medication schedule. Luckily, I was able to catch it on the phone call, but it would have been better if she had informed me in person or via email. | neutral | 0.522039 | 349 | 4 | Reception Staff Interaction | disappointment | 1 | 0.522039 | Follow-up and Continuity of Care |
The reception staf are excellent The waiting aerea nice arranged and is clean | positive | 0.96285 | 13 | 5.0 | Facility Cleanliness | admiration | 0 | 0.96285 | null |
Fast and efficient very helpful | positive | 0.946311 | 6 | 5.0 | Accessibility and Convenience | admiration | 0 | 0.946311 | null |
I ve always found everyone at the practice to be very friendly and knowledgeable The receptionists nurses and GPs all work as an excellent team Very happy with The Chelsea Practice | positive | 0.985126 | 28 | 5.0 | Staff Professionalism | joy | 0 | 0.985126 | null |
The staff were friendly and welcoming but not very knowledgeable about my condition.
They seemed to be going through the motions rather than genuinely helping me. The nurse was efficient, but that's where the positives ended for me.
I recently visited this GP surgery and had a mixed experience with the staff. Initially, I found the receptionist to be polite and efficient, making my visit smooth and stress-free. However, when it came time to discuss my concerns, I felt like they were going through a scripted response rather than providing genuine support. The nurse seemed rushed and dismissive, which left me feeling unheard.
The GP surgery staff were generally very professional and courteous, but the waiting room could use some improvements. The chairs are uncomfortable and there's not enough seating for everyone who arrives at the same time as you. Still, the doctors and nurses were kind and attentive to my needs. I felt like I was in good hands during my visit.
Unfortunately, my experience with this GP surgery was marred by the unprofessional behavior of some staff members. The receptionist seemed put off when I asked for a same-day appointment, and the nurse barely acknowledged me before rushing on to the next patient. On the other hand, the doctor who saw me was kind and took time to answer my questions.
I had a positive experience at this GP surgery, thanks largely to the friendly and caring staff. The receptionist greeted me warmly and made check-in easy, while the nurse was incredibly kind and attentive to my needs. However, I was surprised to find that some staff members seemed uninterested in my concerns and didn't offer any helpful advice.
The GP surgery staff were generally efficient but lacked empathy during my visit. The receptionist seemed robotic and only focused on checking me in, rather than providing any genuine support or care. On the other hand, the nurse was kind and helped me fill out some necessary paperwork.
I've been attending this GP surgery for a while now, and I've noticed that the staff have gotten progressively less welcoming over time. The receptionist is often unfriendly and unhelpful, making it difficult to get an appointment on short notice. However, the doctors and nurses are still kind and professional, even if they don't always make me feel like my concerns are being heard.
The GP surgery staff were very knowledgeable about my condition, but the atmosphere felt quite impersonal. The receptionist seemed overwhelmed and rushed, while the nurse was friendly but didn't take much time to explain everything in detail. On the other hand, the doctor who saw me was kind and took the time to answer all my questions.
I recently had a good experience with this GP surgery, thanks largely to the professionalism of some staff members. The receptionist greeted me warmly and made check-in easy, while the nurse was friendly and helpful. However, I felt like some staff members seemed uninterested in my concerns and didn't offer any helpful advice or support.
The waiting room at this GP surgery is a nightmare – it's cramped and uncomfortable, with hardly enough seating for everyone who arrives at the same time as you. The staff seem to be struggling to cope with demand, which makes for a stressful experience. Still, the doctors and nurses are kind and professional, even if they don't always make me feel like my concerns are being heard.
I was disappointed by the lack of enthusiasm shown by some GP surgery staff members during my visit. The receptionist seemed uninterested in checking me in, while the nurse barely acknowledged me before rushing on to the next patient. However, the doctor who saw me was kind and took time to answer all my questions.
The staff at this GP surgery were generally very friendly and welcoming, but they lacked a sense of urgency when it came to addressing my concerns. The receptionist seemed overwhelmed and didn't do much to help me get an appointment on short notice. On the other hand, the nurse was kind and helped me fill out some necessary paperwork.
I recently visited this GP surgery and had a generally positive experience with the staff. The receptionist greeted me warmly, while the nurse was friendly and helpful. However, I felt like some staff members seemed uninterested in my concerns and didn't offer any helpful advice or support. | negative | 0.750893 | 734 | 3 | Test Results | disappointment | 1 | -0.750893 | Staff Professionalism |
Both the doctor and the receptionist were excellent | positive | 0.978815 | 8 | 5.0 | Reception Staff Interaction | admiration | 0 | 0.978815 | null |
The staff were friendly but the waiting time was excessive, making my visit feel rushed.
I recently visited this GP surgery and had a mostly positive experience with the staff's professionalism. The receptionist was efficient and courteous, which set a good tone for the rest of my appointment. However, the nurse seemed somewhat dismissive when I asked follow-up questions about my diagnosis, and the doctor took a rather hasty approach to addressing my concerns. Despite this minor misstep, overall, I felt that the staff's professionalism and courtesy made up for any shortcomings.
I have mixed feelings about my experience at this GP surgery. The receptionist was warm and welcoming, making me feel at ease from the start. However, when it came time to discuss my specific issue with the nurse, I found her to be somewhat curt and uninterested. The doctor seemed knowledgeable but rushed through our conversation, leaving me feeling a bit unheard.
The staff at this GP surgery were generally very professional, especially the receptionist who was extremely friendly and welcoming. However, when it came time for the actual appointment, I felt like the nurse seemed overwhelmed and struggled to keep track of my test results. The doctor appeared competent but spent most of our meeting discussing other patients rather than focusing on me.
I recently had a disappointing experience at this GP surgery due to issues with the staff's professionalism. From the moment I arrived, the receptionist was unfriendly and unhelpful, which set a poor tone for the rest of my visit. When it came time for the actual appointment, the nurse seemed distracted and uninterested in addressing my concerns.
The GP surgery I visited recently had some notable issues with staff professionalism. The initial check-in process was efficient but lacked a personal touch, making me feel somewhat impersonalized from the start. However, when I met with the doctor, I felt that they took the time to address all of my questions and concerns in a clear and compassionate manner.
I visited this GP surgery expecting a high level of professionalism, which unfortunately was not consistently delivered by the staff. The receptionist was pleasant but seemed somewhat unprepared for my arrival, leading to an initial delay. When the nurse and doctor arrived, they were both courteous but appeared somewhat rushed throughout our meeting, leaving me feeling somewhat unheard.
The GP surgery I visited recently had some notable strengths when it came to staff professionalism. From the moment I arrived, the receptionist was extremely friendly and welcoming, which set a positive tone for my visit. The nurse also seemed kind and understanding, taking the time to address all of my questions and concerns in a clear and compassionate manner.
Overall, my experience at this GP surgery was somewhat mixed when it came to staff professionalism. While the receptionist was warm and welcoming from the start, the nurse seemed somewhat dismissive when I asked follow-up questions about my diagnosis. However, the doctor appeared competent and took the time to address all of my concerns in a thorough and compassionate manner.
I recently had a frustrating experience at this GP surgery due to issues with staff professionalism. The receptionist was unfriendly and unhelpful from the start, which made me feel somewhat unwelcome. When it came time for the actual appointment, the nurse seemed overwhelmed and struggled to keep track of my test results, leading to further frustration.
The GP surgery I visited recently had some notable strengths when it came to staff professionalism, especially the receptionist who was extremely friendly and welcoming from the start. However, when I met with the doctor, I felt that they appeared somewhat rushed throughout our meeting, leaving me feeling somewhat unheard and unvalued.
I have mixed feelings about my experience at this GP surgery due to issues with staff professionalism. On the one hand, the receptionist was warm and courteous, making me feel at ease from the start. However, when it came time for the actual appointment, I felt like the nurse seemed distracted and uninterested in addressing my concerns.
The staff at this GP surgery were generally very professional, especially the nurse who took the time to address all of my questions and concerns in a clear and compassionate manner. However, from the moment I arrived, the receptionist was somewhat unfriendly and unhelpful, making me feel somewhat unwelcome. | neutral | 0.455588 | 725 | 4 | Communication Effectiveness | disappointment | 1 | 0.455588 | Staff Professionalism |
Good in clinic facilities and service | positive | 0.895238 | 6 | 4.0 | Treatment Quality | admiration | 0 | 0.895238 | null |
The staff were friendly and welcoming always ready help with a smile.
I found the receptionist to be quite incompetent and disorganized, struggling to manage multiple patients at once. The nurse seemed rushed and dismissive of my concerns, which made me feel unheard. I was also surprised that they didn't offer any explanation or alternatives for my condition. Overall, it was a disappointing experience and left me feeling frustrated.
The receptionist was very helpful and kind, answering all my questions about the procedure and explaining everything in detail. They were very organized and efficient, making the waiting time minimal. The nurse was also very professional and caring, putting me at ease throughout the appointment. I felt like they truly cared about my well-being and made sure I received the best possible care.
I had a terrible experience at this surgery due to poor reception staff interaction. They were completely unhelpful and unprofessional, making it impossible for me to get any information or assistance. The nurse seemed completely overwhelmed and disinterested in helping me, which was extremely frustrating. To make matters worse, they didn't even bother to explain what was wrong with me or offer any solutions.
The staff at this surgery were very friendly and welcoming, but unfortunately, the receptionist wasn't always helpful. Sometimes she would get my name wrong or forget to update my appointment time. The nurse seemed nice, though, and took the time to answer all my questions about my condition. However, I did feel a bit rushed during the appointment and didn't get as much information as I would have liked.
I was really impressed with the receptionist at this surgery - they were so kind and helpful! They answered all my questions about the procedure and explained everything in a way that made sense to me. The nurse also seemed very professional and caring, putting me at ease throughout the appointment. However, the waiting time was quite long, which was a bit frustrating.
The receptionist at this surgery was okay, but not great. They didn't seem particularly friendly or welcoming, and it took them a while to check me in. The nurse was nice, though, and seemed very competent. Unfortunately, I did have some issues with my appointment time, but they were able to sort things out eventually.
I found the staff at this surgery to be completely unhelpful and unprofessional. The receptionist barely acknowledged me, and the nurse seemed rushed and disinterested in my concerns. They didn't explain anything about my condition or offer any solutions, which left me feeling frustrated and unheard. | negative | 0.510908 | 429 | 4 | Reception Staff Interaction | disappointment | 1 | -0.510908 | Reception Staff Interaction |
Very nice stuff and good attitude | positive | 0.971186 | 6 | 5.0 | Staff Professionalism | admiration | 0 | 0.971186 | null |
The staff were extremely friendly and welcoming, making my visit feel less intimidating. The receptionist was particularly lovely, always checking in on me during the wait. However, when it came to addressing my concerns, I felt somewhat dismissed by the doctor. Despite this, they did provide a clear explanation of my diagnosis and treatment options. Overall, I would recommend this surgery for its staff's professionalism, but suggest that some further training may be beneficial. | positive | 0.803744 | 74 | 4 | Staff Professionalism | admiration | 1 | 0.803744 | Staff Professionalism |
Resolve situation quickly and follow up was helpful | positive | 0.836531 | 8 | 5.0 | Follow-up and Continuity of Care | approval | 0 | 0.836531 | null |
The GP surgery staff were friendly and welcoming, always willing to listen to my concerns and provide helpful advice.
I was extremely dissatisfied with the care I received at this surgery. The receptionist seemed completely uninterested in helping me, and when I finally got to see a doctor, they barely listened to what I had to say before dismissing my symptoms as 'just a cold'. This kind of attitude left me feeling unheard and frustrated.
I recently visited this GP surgery with a number of health concerns and was impressed by the level of care I received. The staff were professional, courteous, and genuinely seemed to care about my well-being. They explained everything clearly and answered all my questions thoroughly. My overall experience was extremely positive.
The service at this GP surgery is generally good but sometimes let down by the long wait times and limited availability with certain doctors. However, the receptionist I spoke to on my last visit was very patient and understanding, which helped ease my frustration somewhat.
I recently visited this GP surgery for a routine check-up and was impressed by how well-organized everything ran. The receptionist checked me in quickly and efficiently, and the nurse who conducted my test was friendly and explained what they were doing clearly. Overall, I was very happy with the care I received.
Unfortunately, my experience at this GP surgery was thoroughly disappointing. The staff seemed completely overwhelmed and disorganized, with long wait times and a general air of chaos hanging over everything. When I finally got to see the doctor, they barely spoke to me and offered no helpful advice whatsoever. | negative | 0.510612 | 272 | 3 | Follow-up and Continuity of Care | disappointment | 1 | -0.510612 | Patient Respect |
The staff were friendly and helpful during my visit. They answered all my questions clearly and promptly. The receptionist was particularly welcoming, making the waiting area feel more like a lounge. Overall, I would highly recommend this surgery to anyone looking for a professional and stress-free experience.
I had a mixed experience with the staff at this surgery. On one hand, the receptionist was very efficient and organized, which made check-in quick and easy. However, when it came to my actual appointment, the nurse seemed dismissive of my concerns and didn't take the time to explain everything in detail. It felt like they were rushing through our conversation.
The staff at this surgery exceeded my expectations in every way. From the moment I arrived, I was treated with kindness and respect. The receptionist greeted me warmly and made sure I had everything I needed before my appointment. The nurse was also incredibly caring and took the time to answer all my questions thoroughly. The doctor's bedside manner was impeccable as well.
I was disappointed with the level of professionalism displayed by some members of staff during my recent visit. Despite being seen promptly, I felt like my concerns were not taken seriously and that my health issues were being downplayed. The receptionist seemed overwhelmed and unhelpful, which made me question whether this surgery is truly committed to providing high-quality care.
I had a particularly positive experience at this surgery, thanks in large part to the exceptional staff. From the friendly receptionist to the compassionate nurse, everyone I interacted with displayed outstanding professionalism and courtesy. The doctor was also very approachable and explained my treatment options clearly. Overall, I would highly recommend this surgery to anyone seeking top-notch medical care.
The staff at this surgery were completely unhelpful during my visit. Despite trying to explain my symptoms in detail, the nurse seemed put off and didn't take my concerns seriously. The receptionist barely acknowledged me before sending me on my way, making me feel like a nuisance rather than a patient in need of care. Overall, I was extremely disappointed with the service I received. | positive | 0.958235 | 354 | 2 | Reception Staff Interaction | disappointment | 1 | 0.958235 | Staff Professionalism |
There are too few appointments Have to wait 2 weeks or more sometimes Could be dead by then Not good enough Sorry but it is true Hire more GPs to cover the extra amount of patients | negative | 0.884787 | 36 | 4.0 | Waiting Time | remorse | 0 | -0.884787 | null |
The GP surgery was a letdown overall. I visited for an appointment but had to wait over 30 minutes despite being told it would only take 15 minutes. The receptionist seemed overwhelmed and kept apologizing for the delay, which wasn't much of an excuse.
I recently had a great experience at this GP surgery, the staff were all very friendly and welcoming. They made me feel comfortable and explained everything I needed to know about my treatment options. The nurse was particularly helpful in addressing my concerns. I would highly recommend this practice to anyone looking for good care.
Unfortunately, my visit to this surgery was a disaster from start to finish. The wait time was ridiculously long, the receptionist seemed completely uninterested in my needs, and the doctor barely looked up from their phone to speak with me. To make matters worse, they tried to rush me out of the office without even having a chance to ask any questions.
I was pleasantly surprised by how professional and caring the staff were at this GP surgery. The receptionist made check-in easy, and the nurse was incredibly kind. They took the time to explain everything in detail, answered all my questions, and even checked in on me later to see if I needed anything else. This practice clearly values its patients.
I recently had a poor experience at this GP surgery, despite it being well-regarded in our community. The staff seemed disorganized and unprepared for the volume of patients they were handling, which put a lot of pressure on them. I had to wait an excessively long time for my appointment, and the doctor seemed overwhelmed by the complexity of my case. | negative | 0.81451 | 282 | 4 | Staff Professionalism | disappointment | 1 | -0.81451 | Follow-up and Continuity of Care |
Staff were caring and efficient and the doctor called me on schedule Of course the delay in a availability of slots continues to be sub optimal but I cannot fault the staff at Stanhope Mews West | positive | 0.443426 | 35 | 5.0 | Staff Empathy and Compassion | neutral | 0 | 0.443426 | null |
The GP practice is convenient, but appointment availability could be improved.
I had a positive experience at this surgery but found it difficult to get an appointment on short notice.
I have been going to this GP for years, always impressed by their kindness and expertise, however the limited availability of appointments can sometimes be frustrating when I need urgent care.
The staff were friendly and welcoming, but the difficulty in getting an appointment was a letdown.
This surgery has always provided excellent care, however I've often found it hard to get an appointment within a reasonable time frame.
I recently visited this GP and had a great experience with the receptionist and nurse, unfortunately the availability of appointments for that day was extremely limited.
The GP surgery is well-run, but I find the lack of availability for last-minute appointments quite inconvenient. | negative | 0.509464 | 142 | 4 | Appointment Availability | disappointment | 1 | -0.509464 | Appointment Availability |
We are so lucky to have such a wonderful practice and a dedicated always kind and smiling team Nurse desk doctors Thank you | positive | 0.985019 | 23 | 5.0 | Staff Empathy and Compassion | gratitude | 0 | 0.985019 | null |
This is a nice surgery not cramped offering various tests etc | positive | 0.89141 | 11 | 4.0 | Accessibility and Convenience | admiration | 0 | 0.89141 | null |
The GP surgery staff were very helpful and friendly. The receptionist was efficient and helped me book my appointment quickly. However, the waiting time was quite long, but I understood it could be due to the high volume of patients. Overall, a good experience despite some minor issues with wait times.
I had a positive experience at this GP surgery until I realized they didn't have all the test results I needed on their system. The staff seemed understanding and offered to send them over via email, but it would take a few days. On the other hand, the receptionist was very friendly and made me feel comfortable.
The GP I saw was very kind and explained everything in detail. However, the surgery itself was quite crowded and noisy, which made it difficult for me to focus on my appointment. Despite this, the staff were still very helpful and made sure I got the care I needed.
I recently had a bad experience at this GP surgery. The nurse seemed uninterested in my symptoms and kept interrupting me while asking questions. When I finally saw the doctor, they barely looked at my file or listened to what I said. I was left feeling unheard and frustrated.
The GP surgery staff were professional but unfriendly. They just went through the motions without any real concern for their patients' well-being. The receptionist seemed distracted and kept checking her phone while I waited. Overall, it felt like just another day at a busy clinic.
I had mixed feelings about my experience at this GP surgery. On one hand, the staff were friendly and made me feel comfortable. However, the waiting time was extremely long and I ended up being seen by someone who wasn't even my allocated doctor. When I brought it up with the receptionist, they just apologized and offered a discount on my bill.
The GP I saw was very competent and explained everything in detail, but the waiting room was extremely uncomfortable. The chairs were old and hard, and there was no air conditioning, making it feel like a sauna. Despite this, the staff seemed to be doing their best with limited resources.
I recently had a good experience at this GP surgery. The receptionist was very friendly and made me book my appointment quickly. However, when I arrived, they told me that I would have to wait an hour before seeing the doctor. On the other hand, the waiting room was stocked with snacks and drinks, which was a nice touch.
The GP surgery staff were very helpful and caring, but the facility itself seemed outdated. The waiting area was small and cramped, and there was no Wi-Fi available. Despite this, I felt like they genuinely cared about my health and well-being. | positive | 0.785298 | 463 | 3 | Reception Staff Interaction | disappointment | 1 | 0.785298 | Patient Respect |
The staff were friendly and helpful. However, the nurse could have been more patient with my questions. Overall, it was a good experience. I would recommend this surgery to others. The receptionist was efficient and courteous. | positive | 0.954867 | 36 | 4 | Reception Staff Interaction | admiration | 1 | 0.954867 | Staff Professionalism |
Staff were unfriendly and disorganized but a new nurse made up for it. They listened attentively to my concerns and provided helpful advice, making the experience less stressful.
The staff seemed more interested in their phones than me, which was frustrating, but the doctor explained everything clearly and took time to answer my questions. However, I did find them somewhat dismissive when I raised additional concerns.
I had a very positive experience at this GP surgery, thanks largely to the kindness and empathy of the receptionist. She checked me in efficiently, made sure I knew what to expect during the consultation, and generally made me feel welcome. The doctor was also very professional and took the time to answer all my questions thoroughly. | positive | 0.436198 | 123 | 3 | Reception Staff Interaction | annoyance | 1 | 0.436198 | Staff Empathy and Compassion |
The staff were friendly but the wait time was ridiculous.
I had to wait over an hour for my appointment and it wasn't even fully booked.
The receptionist kept apologizing about the delay, but it felt like they didn't know what to do with me.
Despite the wait, the nurse was kind and explained everything clearly. However, I couldn't shake off the feeling that my concerns weren't taken seriously. The doctor arrived late as well, which added to the overall sense of inconvenience. Overall, a decent experience but not exactly what I'd call exceptional given the circumstances. | negative | 0.879198 | 97 | 3 | Reception Staff Interaction | annoyance | 1 | -0.879198 | Appointment Availability |
The new appointment system is real good You will be offered an appointment if you need one | positive | 0.912229 | 17 | 4.0 | Appointment Availability | admiration | 0 | 0.912229 | null |
I am happy with my GP practice that covers booking appointments receptionist approaches waiting times seeing my GP and the outcomes Very happy | positive | 0.96047 | 23 | 5.0 | Reception Staff Interaction | joy | 0 | 0.96047 | null |
Everything was done very professionally and really well done All the people are extremely nice It is a very easy and good surgery to be with | positive | 0.979266 | 26 | 5.0 | Staff Professionalism | admiration | 0 | 0.979266 | null |
Reception staff were extremely friendly but the waiting room was a mess with empty chairs scattered everywhere making it hard for new patients to find a seat.
I recently had a mixed experience at this GP surgery. The nurse who saw me was very efficient and knowledgeable, but the receptionist seemed put off by my questions and made me feel like I was inconveniencing her. The waiting room was also quite cramped. Overall, it's an okay place to get medical attention, but the staff could benefit from some training on customer service.
The GP surgery I visited last week had a lovely atmosphere and extremely friendly reception staff. They made me feel at ease from the moment I walked in and checked in smoothly. However, my actual appointment was delayed by nearly an hour due to administrative issues which got resolved eventually. Would be more impressed if they could manage appointments better.
I recently had a disappointing experience with this GP surgery. The nurse who saw me seemed overwhelmed and stressed, and the doctor barely spoke to me during the consultation. The waiting room was also tiny and poorly ventilated. It's clear that the practice is understaffed and needs some serious reforms. | negative | 0.658317 | 202 | 4 | Reception Staff Interaction | disappointment | 1 | -0.658317 | Follow-up and Continuity of Care |
The staff at this surgery were very friendly and welcoming, making my appointment run smoothly and efficiently. The receptionist was particularly helpful and made sure everything went according to plan. However, I did find the waiting room to be a bit outdated and uncomfortable.
I have mixed feelings about my experience here. On the one hand, the nurse who attended me was extremely competent and caring, explaining everything in detail so I could understand what was happening. The doctor also seemed genuinely interested in my concerns. On the other hand, the receptionist seemed rather distracted and kept interrupting us to deal with other patients.
I recently visited this surgery for a routine check-up, and overall, it was a positive experience. The staff were friendly and efficient, with the receptionist being particularly helpful in getting me checked in quickly. However, I did find the waiting room to be quite small and uncomfortable, especially considering the long wait times.
The GP practice itself is very good, but the customer service could improve. When I called to make an appointment, the receptionist seemed put off by my request for a specific time slot. She kept pushing me back and forth until we finally settled on something that worked for her, rather than accommodating my needs.
I recently had a great experience at this surgery, thanks in large part to the kindness and professionalism of the staff. From the moment I arrived, I was treated with respect and compassion, even when I was feeling anxious about what was happening. The receptionist, nurse, and doctor all seemed genuinely interested in helping me, making my visit feel like a positive one.
Unfortunately, my experience at this surgery left much to be desired. From the moment I walked in, I felt unwelcome and uncomfortable due to the outdated waiting room and lack of seating for patients who had limited mobility issues. The staff seemed uninterested in addressing these issues or offering alternative solutions, which made me feel like a burden rather than a valued patient.
I recently visited this surgery for a minor issue, and while it was resolved quickly, I couldn't help but feel a bit frustrated with the experience. The receptionist seemed to be on her phone most of the time and kept interrupting us when we were trying to have a conversation about my appointment. | positive | 0.838904 | 391 | 4 | Staff Professionalism | disappointment | 1 | 0.838904 | Staff Professionalism |
The GP practice took ages to find a suitable appointment slot, which made waiting for two hours really frustrating. However, once the nurse attended to my concerns, she was very understanding and helpful, explaining everything clearly and making sure I understood the treatment plan. The doctor seemed put off by me bringing up some minor issues unrelated to the main concern. Still, overall it was a decent experience, but the initial wait was disappointing. | negative | 0.584133 | 74 | 4 | Appointment Availability | disappointment | 1 | -0.584133 | Patient Respect |
The GP surgery staff were extremely helpful and patient with my elderly mother's needs. They explained everything clearly and took her concerns seriously, which was greatly appreciated by both of us. I highly recommend this practice to anyone looking for a caring and efficient service. The waiting area is also very comfortable and well-maintained.
I had a negative experience at this surgery. My appointment was cancelled twice without explanation, and the receptionist seemed annoyed when I brought it up. To make matters worse, they didn't offer any alternatives or compensation for the inconvenience caused. As a result, I won't be returning to this surgery again.
The GP's bedside manner is outstanding. She took the time to listen to my concerns, explained everything in detail, and provided personalized recommendations. The office staff were also extremely friendly and welcoming. It was a truly positive experience from start to finish. I felt heard and understood throughout the appointment.
Unfortunately, our visit to this surgery was marred by poor communication. The receptionist seemed overwhelmed and unfriendly, which set the tone for a frustrating experience. When we asked questions about our test results, we were met with silence rather than a response. We left feeling disappointed and unsatisfied.
I recently had an appointment at this GP surgery and was pleasantly surprised by how professional and caring the staff were. The receptionist made check-in easy, and the nurse was incredibly kind. They took my concerns seriously and explained everything in detail. However, the waiting time was longer than expected, which was a bit frustrating. Overall, I would recommend this practice to anyone looking for a good GP.
The surgery's policies and procedures are unclear, and it shows in their treatment of patients. The staff seemed disorganized and uninterested in our concerns. When we asked about our test results, we were met with silence rather than an explanation. This lack of communication made us feel unheard and ignored. | positive | 0.918573 | 321 | 4 | Reception Staff Interaction | disappointment | 1 | 0.918573 | Patient Respect |
I received a good attention and tests were programmed | positive | 0.792466 | 9 | 4.0 | Test Results | admiration | 0 | 0.792466 | null |
The Doctor and all the staff are friendly and helpful the services are very good with respectful They response immediately and that s really a great deal | positive | 0.971448 | 26 | 5.0 | Treatment Quality | admiration | 0 | 0.971448 | null |
The staff were very friendly and helpful, always available to answer my questions or address any concerns. The receptionist made sure I had all the necessary paperwork completed before seeing the doctor, which took some pressure off me. Overall, I felt confident that I was receiving high-quality care.
I have mixed feelings about the professionalism of the GP surgery staff. Some are excellent and provide top-notch care, but others seem disorganized and uninterested in your well-being. The nurse I saw last time made a mistake with my test results, which caused a delay in treatment. On the other hand, the receptionist was very kind and apologetic about the error.
I recently had an appointment at this GP surgery and was thoroughly impressed with the staff's professionalism. From check-in to leaving the building, every member of the team displayed exceptional courtesy and respect. The doctor took a genuine interest in my health concerns and provided clear explanations for any diagnoses or treatments. I left feeling empowered and confident in my care.
Unfortunately, my experience at this GP surgery was marred by poor customer service. The receptionist seemed put off when I arrived, and the nurse appeared distracted during our conversation. When I expressed frustration with the delay in seeing a specialist, she became defensive rather than apologetic. Needless to say, I left feeling unheard and unsupported.
I have been going to this GP surgery for years and have always found the staff to be courteous and professional. Recently, however, I experienced a slight dip in service quality. The nurse seemed a bit rushed during our appointment, and the receptionist made an error with my prescription. Despite these minor issues, the overall experience was still satisfactory.
The GP surgery staff consistently demonstrate excellent professionalism, but there are some areas for improvement. The waiting area could be cleaner, and sometimes it feels like you're being kept in the dark about your treatment plan. Still, the doctors and nurses are always kind and willing to answer questions, making me feel at ease throughout my visit.
I was thoroughly disappointed with the level of professionalism displayed by this GP surgery staff. The nurse seemed completely disinterested in my symptoms, and the doctor barely acknowledged my concerns. When I politely asked for an explanation, they became short-tempered and dismissive. It was a truly frustrating experience that left me feeling unheard and ignored.
I recently had the opportunity to attend a health talk at this GP surgery, and I was impressed by the professionalism of the speaker. The doctor presented complex information in a clear and concise manner, addressing common concerns and misconceptions along the way. Overall, I felt well-informed and empowered by the experience. | positive | 0.794254 | 448 | 3 | Staff Professionalism | disappointment | 1 | 0.794254 | Staff Professionalism |
Easier to use IT systems for medical teams ie better interoperability to avoid duplication when referring people for specialist services | positive | 0.53049 | 20 | 5.0 | Follow-up and Continuity of Care | neutral | 0 | 0.53049 | null |
The GP surgery provided adequate care for my family and myself during the flu season. The staff were efficient but sometimes overwhelmed, which caused delays in check-ups. I was impressed with their ability to handle a high patient load without compromising on quality. However, there were moments where it felt like they weren't fully aware of our individual health issues, leading to some misdiagnoses. Overall, the experience was mostly positive, and I would recommend this surgery to others. | positive | 0.746537 | 78 | 4 | Follow-up and Continuity of Care | admiration | 1 | 0.746537 | Follow-up and Continuity of Care |
The staff were unfriendly and unhelpful.
I found the receptionist to be somewhat apologetic but ultimately uncooperative, which put me on edge. The nurse seemed to rush through my consultation, barely listening to my concerns or addressing them adequately. I was left feeling frustrated and unheard. Despite the initial promise of a professional service, the overall experience fell short of expectations. | negative | 0.919477 | 61 | 2 | Reception Staff Interaction | disappointment | 1 | -0.919477 | Patient Respect |
The GP surgery staff were friendly but disorganized, making my visit slow and stressful. The waiting room was dirty, with old newspapers on the floor. Despite this, the nurse took a genuine interest in my health and answered all my questions thoroughly. I appreciated her empathy and compassion during that difficult time.
I found the receptionist to be very unfriendly and unhelpful, making me feel like an inconvenience. The queues were long and the staff seemed overworked, leading to a general atmosphere of chaos. However, one nurse did stand out - she was kind, patient, and explained everything in detail.
The GP surgery staff demonstrated exceptional empathy and compassion towards my family member's condition. The doctor listened attentively and provided detailed explanations of her diagnosis and treatment options. The nurse was also very supportive and helped with the paperwork. Overall, it was a great experience.
The receptionist at the GP surgery was completely unhelpful, to be honest. She didn't even acknowledge me when I arrived, just handed me a clipboard to fill out without so much as a smile. However, once I saw the doctor, she was much more professional and helpful. I guess you get what you pay for.
The GP surgery staff showed remarkable empathy and understanding towards my anxiety issues. The nurse took a genuine interest in my well-being and provided excellent care. The doctor also explained everything in a way that made sense to me, which really helped put my mind at ease.
Unfortunately, the experience at this GP surgery was marred by poor communication from the staff. They seemed disorganized and disinterested, with long queues and a general atmosphere of chaos. However, one nurse did try her best to help me, even if it wasn't much. Maybe things will improve in the future.
I recently visited this GP surgery and had mixed results. The receptionist was unfriendly but efficient, while the queues were long and stressful. However, when I finally saw the doctor, she was kind and compassionate, taking a genuine interest in my health. Overall, it was an average experience.
The GP surgery staff demonstrated excellent empathy and compassion towards my child's condition. The nurse was particularly kind and supportive, explaining everything in detail to make me feel more confident about their treatment plan. However, the waiting room was dirty and uncomfortable, which was a bit of a letdown. | negative | 0.693795 | 395 | 4 | Staff Empathy and Compassion | admiration | 1 | -0.693795 | Staff Empathy and Compassion |
The doctors are fabulous the reception staff act as if they re god they are rude combative and will do everything to stop you from seeing a doctor | negative | 0.568061 | 27 | 1.0 | Reception Staff Interaction | admiration | 0 | -0.568061 | null |
I did not have to wait long for an appointment And when I did have it all was carried out according to plan | positive | 0.806452 | 23 | 5.0 | Appointment Availability | neutral | 0 | 0.806452 | null |
All staff is friendly and welcoming | positive | 0.948602 | 6 | 4.0 | Staff Professionalism | admiration | 0 | 0.948602 | null |
Always fast to get an appointment and doctors are very helpful | positive | 0.973478 | 11 | 5.0 | Appointment Availability | approval | 0 | 0.973478 | null |
I had mixed experiences at this surgery, but mostly positive ones. The staff were kind and helpful, especially Dr. Smith who took the time to explain my treatment options. However, the waiting room was cramped and uncomfortable, with too many patients crammed in there. Sometimes I felt like they were neglecting some of their patients because they had so many at once. On the other hand, the GP always checked in on me after each visit to see how I'm doing. Despite this, I've had a couple of instances where I was kept waiting for quite a while before being seen. Overall, I would recommend this surgery to others, but be prepared for some wait times and cramped facilities. | positive | 0.676413 | 119 | 3 | Waiting Time | approval | 1 | 0.676413 | Follow-up and Continuity of Care |
The staff were very helpful and friendly but the waiting time was extremely long.
I was made to wait over an hour before being seen by the doctor, which was really frustrating. The receptionist kept apologizing for the delay, but it didn't make me feel any better. I just wish they could have managed their time more efficiently so that patients weren't left hanging around for so long. | negative | 0.884125 | 68 | 2 | Reception Staff Interaction | annoyance | 1 | -0.884125 | Patient Respect |
All GPs and Staff are great | positive | 0.976818 | 6 | 5.0 | Treatment Quality | admiration | 0 | 0.976818 | null |
Staff were friendly and welcoming but our appointment was delayed by over an hour. The receptionist apologized and offered a drink, which showed some effort to make us feel at ease. However, the delay caused unnecessary stress and made me late for work. I hope they can improve their time management systems to avoid this in the future. | negative | 0.603096 | 58 | 2 | Reception Staff Interaction | optimism | 1 | -0.603096 | Staff Empathy and Compassion |
The GP surgery staff were very helpful with my follow-up appointment.
I was really impressed with how smoothly everything ran, from the receptionist's efficient check-in to the nurse's thorough explanation of my treatment plan. The doctor took time to answer all my questions and seemed genuinely interested in my well-being. Overall, it was a great experience.
I found the GP surgery to be very inconsistent in terms of follow-up care. The staff were often uninterested in addressing my concerns and failed to provide adequate support. When I needed urgent attention, the waiting times were excruciatingly long. It left me feeling frustrated and unheard.
The GP surgery's follow-up and continuity of care could be greatly improved. Sometimes, I've had to repeat myself multiple times before getting any meaningful attention from the staff. However, on other occasions, the care has been outstanding – like when my blood pressure was checked during a routine visit. It just seems like there's a disconnect between the level of service provided during appointments and outside of them.
Unfortunately, my recent experience at the GP surgery was a letdown. The receptionist seemed overwhelmed and uninterested in helping me, which made me feel like I was an inconvenience rather than a patient in need. When I asked to speak with someone about my concerns, I was told that no one was available, despite there being multiple staff members present.
I've had mixed experiences with the GP surgery's follow-up and continuity of care. While some of the staff are genuinely caring and attentive, others seem disinterested or uncaring. This inconsistency makes it difficult for me to trust that my needs will be met consistently. | positive | 0.944568 | 275 | 4 | Follow-up and Continuity of Care | disappointment | 1 | 0.944568 | Follow-up and Continuity of Care |
Always had good service and advice | positive | 0.914846 | 7 | 5.0 | Patient Respect | admiration | 0 | 0.914846 | null |
Staff were courteous but rushed through checks.
The nurse explained everything clearly and concisely, which was a relief after a long wait. The doctor listened attentively to my concerns, making me feel heard and understood.
Nurse was unhelpful with my injury treatment plan, seemed put off by my questions. They only wanted to focus on the test result. Overall the experience left me feeling frustrated. | positive | 0.66276 | 65 | 2 | Waiting Time | annoyance | 1 | 0.66276 | Patient Respect |
It was a nurse appointment rather than a GO but it was easy to book once I eventually got through on the phone | positive | 0.524921 | 23 | 5.0 | Accessibility and Convenience | neutral | 0 | 0.524921 | null |
The GP practice staff were friendly and efficient making my visit as smooth as possible.
I had a mixed experience with this surgery, the waiting time was far too long and I felt like I'd been kept hanging for hours before being seen. The receptionist did their best to keep me informed but it was clear they were struggling to manage the workload. Unfortunately, my appointment was delayed due to another patient needing urgent attention which left me feeling frustrated and anxious.
I recently had a visit to this GP surgery with my elderly mother who has been suffering from chronic pain. Despite the long waiting time of over an hour, the staff displayed exceptional compassion and understanding, particularly from the nurse who took extra care in explaining our treatment options to us both. While I would have liked to see shorter waiting times, the overall experience was positive thanks to the kindness and professionalism shown by the medical team.
Unfortunately, my recent visit to this surgery was marred by a frustrating waiting time of over two hours. The receptionist seemed overwhelmed, and the nurse appeared rushed, which made me feel uncomfortable and unheard. Despite the poor service, I appreciated the effort made by the doctor to address my concerns within reasonably short notice.
I recently had a good experience with this GP surgery despite having to wait for a while before being seen. The waiting room was clean and comfortable, and the staff were friendly and welcoming. While I would have liked shorter waiting times, the overall service was professional and caring.
I recently visited this GP surgery with my young son who needed an urgent appointment due to his recent illness. Unfortunately, we had to wait for over two hours before seeing the doctor, which left us feeling anxious and frustrated. The staff seemed unprepared to handle the high demand on a busy day, but I did appreciate their efforts to keep us informed.
This GP surgery has its strengths and weaknesses, one of the negatives is that they can be slow with appointments, we waited for an hour before seeing our doctor. However, once you get seen, the staff are friendly and the medical care is good. | neutral | 0.381696 | 370 | 3 | Staff Empathy and Compassion | disappointment | 1 | 0.381696 | Waiting Time |
Always satisfied with service and results | positive | 0.920772 | 6 | 5.0 | Patient Respect | approval | 0 | 0.920772 | null |
The staff were helpful but slow on test results they kept repeating my test numbers took a while to get any actual answers from the receptionist.
I was initially impressed with the GP surgery, but unfortunately, my experience with test results was disappointing. They kept delaying the release of my test results, and when I asked about it, the staff seemed unconcerned. The nurse told me that they were "on backorder," which meant nothing to me. It took several phone calls before I finally got an update on my results. Overall, I'm left feeling frustrated with the lack of communication from this surgery regarding test results.
I was very pleased with how quickly and efficiently I received my GP test results at this surgery. The staff were super friendly and kept me updated on any changes to my appointment or test results. I really appreciate that they called me personally when my results came back, it made a big difference in my stress levels during an already stressful time.
Unfortunately, the GP surgery I visited was a complete disaster with regards to test results. The staff seemed completely overwhelmed and disorganized, and it took ages for them to get my test numbers up on the computer. When they finally did, the receptionist told me that one of the tests was "incomplete" but didn't explain what that meant. I had to make multiple phone calls to get any actual answers from the surgery.
The GP practice I visited was very organized and efficient with regards to test results. They had a clear system in place for tracking my test numbers, and the staff were knowledgeable about what the different results meant. The nurse even took the time to explain everything to me in detail, which made me feel more confident that I was receiving good care.
I left this GP surgery feeling extremely frustrated with regards to their handling of test results. Despite repeatedly asking for an update on my results, the staff seemed completely uninterested in helping me. They kept telling me that they would "get back to me" but never did. The lack of communication from this surgery was really disappointing.
The receptionist at this GP surgery was very apologetic and helpful when I had issues with my test results. She offered to reschedule my appointment for the next day so that I could get the correct results. The nurse was also friendly and explained everything in detail, which made me feel more at ease during a stressful time.
I'm really disappointed with how this GP surgery handled my recent test results. They took ages to release them, and when I asked about it, the staff seemed completely unbothered. The receptionist told me that they were "on backorder," but didn't explain what that meant or how long it would take for them to arrive. Overall, I'm left feeling frustrated with this surgery's communication skills.
I was really impressed with the way this GP surgery handled my test results. They kept me updated on any changes and even offered a second opinion from a specialist when needed. The staff were friendly and knowledgeable, which made me feel more confident that I was receiving good care.
The GP practice I visited did not meet my expectations regarding test results. Despite asking multiple times for an update, the staff seemed completely disorganized and uninterested in helping me. They kept telling me to "check my email" but didn't provide any actual information about my results. It left me feeling frustrated and unheard.
I was pleased with how quickly I received my GP test results from this surgery. The staff were friendly and efficient, and the nurse took time to explain everything in detail. However, I did find it annoying that they kept repeating my test numbers instead of actually telling me what the results meant.
The GP surgery I visited had some serious issues with regards to test results. They didn't seem to have a system in place for tracking them, which led to delays and confusion. The staff seemed overwhelmed and uninterested in helping me, which made me feel frustrated and unheard.
I was very pleased with my recent visit to this GP surgery, particularly with regards to their handling of test results. They were knowledgeable and friendly, and the nurse took time to explain everything in detail. It felt like a refreshing change from other surgeries I've visited.
The receptionist at this GP surgery was unfriendly and unhelpful when it came to my test results. Despite repeatedly asking for an update, they kept putting me off or telling me that "we'd get back to you." Overall, I'm left feeling frustrated with their communication skills.
I was disappointed with how this GP surgery handled my recent test results. They took a long time to release them and even then didn't explain what the different numbers meant. The staff seemed completely uninterested in helping me, which made me feel like my concerns weren't being heard.
The GP practice I visited did not meet my expectations regarding test results. Despite asking multiple times for an update, the staff seemed disorganized and unbothered by my frustration. They kept telling me that they were "still waiting on the lab," but didn't provide any actual information about when I could expect to receive it.
I was impressed with how quickly this GP surgery released my test results. The staff were friendly and efficient, and the nurse even called me personally to let me know what the results meant. It was a really positive experience overall.
The GP surgery I visited had some serious issues with regards to test results. They didn't seem to have a system in place for tracking them, which led to delays and confusion. The staff seemed overwhelmed and uninterested in helping me, which made me feel frustrated and unheard.
I was pleased with my recent visit to this GP surgery, particularly with regards to their handling of test results. However, I did find it annoying that they kept repeating my test numbers instead of actually telling me what the results meant. The nurse did explain everything in detail, though, which made me feel more confident that I was receiving good care.
I'm really disappointed with how this GP surgery handled my recent test results. They took ages to release them and even then didn't provide any actual information about what they meant. The staff seemed completely unbothered by my frustration, which left me feeling unheard and frustrated.
The receptionist at this GP surgery was friendly but unhelpful when it came to my test results. Despite repeatedly asking for an update, they kept putting me off or telling me that "we'd get back to you." Overall, I'm left feeling frustrated with their communication skills.
I was pleased with how quickly and efficiently this GP surgery released my test results. The staff were friendly and knowledgeable, which made me feel more confident that I was receiving good care. However, I did find it annoying that they kept repeating my test numbers instead of actually telling me what the results meant.
The GP practice I visited had some issues with regards to test results. They didn't seem to have a system in place for tracking them, which led to delays and confusion. The staff seemed overwhelmed and uninterested in helping me, which made me feel frustrated and unheard.
I was impressed with how this GP surgery handled my recent test results. Despite the initial delay, they kept me updated on any changes and even offered a second opinion from a specialist when needed. The nurse was friendly and explained everything in detail, which made me feel more confident that I was receiving good care.
I left this GP surgery feeling extremely frustrated with regards to their handling of my test results. Despite repeatedly asking for an update, they kept putting me off or telling me that "we'd get back to you." The lack of communication from this surgery was really disappointing.
The GP practice I visited had some issues with regards to test results. They didn't seem to have a system in place for tracking them, which led to delays and confusion. However, the staff were friendly and apologetic when I brought it up, which made me feel more at ease during an already stressful time.
I was pleased with my recent visit to this GP surgery, particularly with regards to their handling of test results. The staff were friendly and knowledgeable, which made me feel more confident that I was receiving good care. However, I did find it annoying that they kept repeating my test numbers instead of actually telling me what the results meant.
The receptionist at this GP surgery was unfriendly and unhelpful when it came to my test results. Despite repeatedly asking for an update, they kept putting me off or telling me that "we'd get back to you." Overall, I'm left feeling frustrated with their communication skills.
I was impressed with how quickly this GP surgery released my test results. The staff were friendly and efficient, which made me feel more confident that I was receiving good care. However, the nurse did explain everything in detail, rather than just repeating my test numbers.
The GP practice I visited had some issues with regards to test results. They didn't seem to have a system in place for tracking them, which led to delays and confusion. Despite asking multiple times for an update, they kept telling me to "check my email" but didn't provide any actual information about my results.
I was pleased with how quickly this GP surgery handled my recent test results. The staff were friendly and knowledgeable, which made me feel more confident that I was receiving good care. However, I did find it annoying that they kept repeating my test numbers instead of actually telling me what the results meant.
The GP practice I visited had some issues with regards to test results. They didn't seem to have a system in place for tracking them, which led to delays and confusion. Despite this, the staff were friendly and apologetic when I brought it up, which made me feel more at ease during an already stressful time.
I was impressed with how quickly this GP surgery released my test results. The staff were friendly and efficient, which made me feel more confident that I was receiving good care. However, I did find it annoying that they kept repeating my test numbers instead of actually telling me what the results meant.
The GP practice I visited had some issues with regards to test results. They didn't seem to have a system in place for tracking them, which led to delays and confusion. Despite this, the staff were friendly and knowledgeable when I brought it up, which made me feel more at ease during an already stressful time.
I was pleased with my recent visit to this GP surgery, particularly with regards to their handling of test results. The staff were friendly and efficient, which made me feel more confident that I was receiving good care. However, I did find it annoying that they kept repeating my test numbers instead of actually telling me what the results meant.
The receptionist at this GP surgery was unfriendly and unhelpful when it came to my test results. Despite repeatedly asking for an update, they kept putting me off or telling me that "we'd get back to you." Overall, I'm left feeling frustrated with their communication skills.
I was pleased with how quickly this GP surgery released my test results. The staff were friendly and efficient, which made me feel more confident that I was receiving good care. However, the nurse did explain everything in detail, rather than just repeating my test numbers.
The GP practice I visited had some issues with regards to test results. They didn't seem to have a system in place for tracking them, which led to delays and confusion. Despite this, the staff were friendly and apologetic when I brought it up, which made me feel more at ease during an already stressful time.
I was impressed with how quickly this GP surgery handled my recent test results. The staff were friendly and efficient, which made me feel more confident that I was receiving good care. However, I did find it annoying that they kept repeating my test numbers instead of actually telling me what the results meant.
The GP practice I visited had some issues with regards to test results. They didn't seem to have a system in place for tracking them, which led to delays and confusion. Despite this, the staff were friendly and knowledgeable when I brought it up, which made me feel more at ease during an already stressful time.
I was pleased with my recent visit to this GP surgery, particularly with regards to their handling of test results. The staff were friendly and efficient, which made me feel more confident that I was receiving good care. | negative | 0.784354 | 2,172 | 4 | Communication Effectiveness | disappointment | 1 | -0.784354 | Test Results |
You definitely need more people to work in the practice you always seem understaffed which means your coping with patients is impaired | negative | 0.832388 | 22 | 3.0 | Staff Professionalism | neutral | 0 | -0.832388 | null |
The GP surgery provided excellent care for my chronic condition. The staff were knowledgeable and efficient, making my appointment run smoothly. However, the waiting room could be improved with more comfortable seating and free Wi-Fi. Overall, I would recommend this surgery to others based on the quality of their treatment.
The nurse who saw me was friendly but seemed inexperienced, which made her explanations a bit unclear at times. The doctor's bedside manner was great, though. On the plus side, they were very accommodating regarding my travel schedule and made sure I didn't have to miss any appointments.
I visited this GP surgery for a routine check-up and found the staff to be generally unhelpful and unprofessional. The waiting room was also quite crowded and uncomfortable. Despite these issues, the doctor did manage to address all of my concerns and provided some useful advice on maintaining good health. Unfortunately, I won't be returning here.
The care at this GP surgery is top-notch, but the receptionist could use a bit more training on handling difficult patients. The actual treatment was excellent, though - I felt heard and understood throughout my appointment. However, the waiting room is still quite small and uncomfortable, which made me feel anxious at times. Overall, it's a great surgery, but they need to work on their front desk.
I recently had a mixed experience with this GP surgery. On the one hand, the staff were very knowledgeable and the treatment was thorough. However, the receptionist seemed overwhelmed and was gruff when I tried to check in early. Additionally, there weren't any refreshments available in the waiting area. Despite these issues, I would still recommend this surgery due to their excellent care.
The GP surgery left me feeling quite frustrated with my experience. The staff were uninterested and unhelpful, which made it difficult for me to get the answers I needed. The waiting room was also cramped and uncomfortable, which didn't help my mood. However, I did appreciate the doctor's time and effort in addressing my concerns. Overall, I wouldn't recommend this surgery due to their subpar service.
I recently visited this GP surgery and had a generally positive experience. The staff were friendly and welcoming, and the nurse who saw me was very knowledgeable about my condition. The waiting room could be improved with more comfortable seating, but overall, it was a great visit. I would definitely recommend this surgery to others based on their excellent treatment quality.
This GP surgery provided good care for my minor injury, but the staff seemed rushed and dismissive at times. The receptionist barely acknowledged me when I arrived early, which made me feel unwelcome. However, the nurse who treated me was kind and competent, and the doctor's advice was spot on. Overall, it's an average surgery that could benefit from some training for their front desk staff.
I've been going to this GP surgery for a while now, and I've had mostly positive experiences. The staff are knowledgeable and caring, and they always make time for me. However, the waiting room can be quite crowded, especially during peak hours. On the other hand, the actual treatment is usually very thorough and personalized. | positive | 0.935765 | 532 | 4 | Treatment Quality | admiration | 1 | 0.935765 | Treatment Quality |
The doctor's diagnosis was spot on, but the test results took ages to get back from the lab. The nurse seemed quite rushed, didn't explain everything clearly. I had to ask three times for a repeat of my blood work. On the positive side, the receptionist was extremely friendly and helpful. She even offered me a glass of water while I waited. Overall, it was an average experience.
I was pleased with the results, 95% was accurate. The doctor explained everything thoroughly, answered all my questions. The staff were courteous and efficient. However, I felt rushed during the appointment. Still, I would recommend this surgery to others. They have a good team of professionals. The facilities are clean and well-maintained.
The test results were not what I expected. The lab said everything was normal, but my doctor disagreed. She did an ultrasound and found something suspicious. Now I'm waiting for more tests. The staff seemed overwhelmed, it felt like they didn't have time for me. Still, the receptionist was nice, she gave me a free parking permit.
I had high hopes for this surgery, but unfortunately, it fell short. The test results were delayed, and then they said everything was fine. But my symptoms persisted. I'm extremely disappointed in the service I received. The staff seemed uninterested, didn't listen to what I needed. On the bright side, the facilities are modern.
I recently went for a routine check-up at this surgery. Everything was spot on. My test results came back within hours of the appointment. The doctor explained everything clearly and thoroughly. The receptionist was very friendly and helpful. I would definitely recommend this surgery to others.
The test results were not what I was expecting. They said everything was normal, but my doctor disagreed. Now I'm waiting for more tests. It feels like they don't have enough staff on hand. Still, the nurse was kind and sympathetic. The facilities are clean, if a bit outdated. | negative | 0.505179 | 326 | 3 | Test Results | disappointment | 1 | -0.505179 | Test Results |
The staff were helpful and kind but could improve on communication.
I had a positive experience at this surgery despite some initial hesitation due to long waiting times. The receptionist was friendly, the nurse explained everything clearly, and the doctor listened attentively to my concerns. However, I did find that some of the medical equipment seemed outdated and could be improved. Overall, the staff's professionalism shone through, making me feel at ease during a potentially stressful experience.
The GP reception was welcoming and efficient, but some staff members were quite abrupt. The nurse was knowledgeable and explained everything well, but the doctor came across as somewhat dismissive. Despite this, I appreciated the surgery's focus on timely appointments and minimal waiting. However, I did find that some paperwork could be streamlined to reduce stress for patients. Overall, a good experience despite some room for improvement.
I recently visited this GP practice with mixed feelings after hearing inconsistent reviews from friends. Unfortunately, my experience was largely unimpressive. The receptionist seemed overworked and stressed, the nurse appeared distracted, and the doctor barely looked at me before rushing through the appointment. However, I did appreciate the surgery's willingness to accommodate my request for a same-day appointment, even if it felt rushed.
The GP surgery staff were extremely kind and welcoming, which really made my visit enjoyable. The receptionist was friendly and helpful, the nurse explained everything in detail, and the doctor took time to answer all my questions. I also appreciated the practice's emphasis on preventive care and the availability of resources for patients with chronic conditions. Overall, a fantastic experience that left me feeling cared for and informed.
I've been going to this GP surgery for years and always found the staff to be friendly and helpful. However, on this particular visit, I felt somewhat unprepared due to incomplete records. The receptionist apologized and offered to update my information, which was appreciated. While the nurse and doctor were both knowledgeable and attentive, I couldn't help but feel that some aspects of my care could be improved upon.
I recently had a negative experience at this surgery, which left me feeling frustrated and unheard. The receptionist seemed overwhelmed and disorganized, the nurse appeared rushed, and the doctor barely spoke to me about my concerns. However, when I brought it up with them afterwards, they apologized sincerely and made an effort to rectify the situation. It's a shame that some aspects of their service fell short of expectations.
The GP surgery staff were courteous but somewhat impersonal during my visit. The receptionist processed the paperwork efficiently, the nurse explained everything in a straightforward manner, and the doctor answered my questions clearly. However, I felt that some aspects of my care could be improved upon, such as more comprehensive check-ups and better communication with specialists.
I was pleasantly surprised by how professional and caring the staff were at this surgery. The receptionist made check-in easy and efficient, the nurse was incredibly kind and knowledgeable, and the doctor listened attentively to all my concerns. I also appreciated the practice's emphasis on preventive care and community outreach programs.
This GP surgery had a somewhat mixed experience for me. On one hand, the staff were welcoming and efficient, and the receptionist was friendly. However, I felt that some of the medical equipment seemed outdated and could be improved upon, as well as some of the paperwork. Despite this, the nurse and doctor were both knowledgeable and attentive.
I've been going to this GP surgery for a while now, but on my most recent visit, I felt somewhat underwhelmed. The receptionist was friendly, but the nurse seemed distracted, and the doctor barely spoke to me about my concerns. While they did make an effort to answer all my questions afterwards, it wasn't enough to make up for the initial feeling of being unprepared.
The GP surgery staff were very kind and welcoming, which made my visit a pleasant experience. However, I did find that some of the paperwork could be streamlined to reduce stress for patients. The receptionist was friendly and efficient, the nurse explained everything clearly, but there seemed to be some communication breakdowns between departments.
This GP surgery had a somewhat negative experience for me due to long waiting times. Despite this, the staff were friendly and welcoming, which put me at ease. However, I felt that the nurse and doctor could have been more attentive to my concerns and provided more comprehensive care.
The receptionist at this GP surgery was extremely helpful and efficient during check-in. The nurse explained everything clearly, but there seemed to be some confusion about my prescription details. When I brought it up with them afterwards, they apologized sincerely and made an effort to rectify the situation. Overall, a good experience despite some minor issues.
I recently had a mixed experience at this GP surgery, where both positive and negative aspects were apparent. On one hand, the staff were kind and welcoming, but on the other hand, I felt that some of the medical equipment seemed outdated and could be improved upon. Despite this, the nurse and doctor were both knowledgeable and attentive.
I was generally pleased with my experience at this GP surgery, despite feeling a bit overwhelmed by all the paperwork. The receptionist was friendly and efficient, the nurse explained everything clearly, and the doctor listened attentively to all my concerns. However, I did find that some aspects of my care could be improved upon, such as more comprehensive check-ups.
The staff at this GP surgery were very kind and caring during my visit. The receptionist processed the paperwork efficiently, but there seemed to be some communication breakdowns between departments. When I brought it up with them afterwards, they apologized sincerely and made an effort to rectify the situation. Overall, a good experience despite some minor issues.
I recently visited this GP surgery with mixed feelings after hearing inconsistent reviews from friends. Unfortunately, my experience was largely unimpressive. The receptionist seemed overworked and stressed, but the nurse and doctor were both knowledgeable and attentive. Despite this, I felt that some aspects of my care could be improved upon, such as more comprehensive check-ups and better communication with specialists.
I've been going to this GP surgery for years, but on my most recent visit, I felt somewhat underwhelmed. The receptionist was friendly, but the nurse seemed distracted, and the doctor barely spoke to me about my concerns. While they did make an effort to answer all my questions afterwards, it wasn't enough to make up for the initial feeling of being unprepared.
The GP surgery staff were courteous but somewhat impersonal during my visit. The receptionist processed the paperwork efficiently, the nurse explained everything in a straightforward manner, and the doctor answered my questions clearly. However, I felt that some aspects of my care could be improved upon, such as more comprehensive check-ups and better communication with specialists.
This GP surgery had a somewhat positive experience for me, despite feeling overwhelmed by all the paperwork. The receptionist was friendly and efficient, the nurse explained everything clearly, and the doctor listened attentively to all my concerns. However, I did find that some medical equipment seemed outdated and could be improved upon.
I recently visited this GP surgery with mixed feelings after hearing inconsistent reviews from friends. Unfortunately, my experience was largely unimpressive. The receptionist seemed overwhelmed and disorganized, but the nurse was incredibly kind and knowledgeable. Despite this, I felt that some aspects of my care could be improved upon, such as more comprehensive check-ups.
The GP surgery staff were extremely kind and welcoming during my visit. The receptionist made check-in easy and efficient, the nurse explained everything clearly, and the doctor listened attentively to all my concerns. I also appreciated the practice's emphasis on preventive care and community outreach programs. | positive | 0.889796 | 1,308 | 3 | Feedback and Complaints Handling | disappointment | 1 | 0.889796 | Staff Professionalism |
The doctors and nurses were very helpful and kind. They explained everything clearly and made sure I understood what was happening during my appointment.
I have been seeing this GP for a few years now, and the staff always treat me with respect and professionalism. The receptionist is particularly friendly and makes an effort to get to know me as a person, not just another patient. However, on my last visit, I felt like they were in a rush and didn't give me the time and attention I needed.
I recently had a terrible experience at this GP surgery. The waiting room was freezing, the receptionist seemed put out when I arrived, and the nurse took ages to attend to me despite having multiple patients ahead of me. To make matters worse, the doctor barely spoke to me during my appointment, which made me feel unheard and unvalued.
I've been going to this surgery for years and have always had a positive experience. The staff are friendly, competent, and genuinely care about their patients. They take the time to listen to your concerns and explain everything in a way that's easy to understand. I recently had a minor issue that needed attention, and the receptionist made sure I was seen promptly.
The GP surgery staff were completely unhelpful during my visit yesterday. The nurse seemed annoyed with me, and the doctor didn't even bother to look up from their phone when they came in to see me. To make matters worse, the waiting room was cluttered and uncomfortable, which made my experience even more unpleasant.
I recently had a good experience at this GP surgery. The receptionist checked me in efficiently, and the nurse explained everything clearly during my appointment. However, I felt like I didn't get any additional support or guidance beyond that - perhaps a follow-up appointment to check on my condition would have been beneficial. Overall, it was a solid visit, but there's room for improvement.
The GP surgery left me feeling completely disrespected and unheard yesterday. The receptionist barely acknowledged me when I arrived, the nurse seemed distracted during my appointment, and the doctor didn't even bother to explain what they were going to do. It felt like just another faceless patient in a long line - not at all the care and compassion I've come to expect from this surgery.
I've been seeing the GP here for a few years now, and I've always found the staff to be kind and competent. However, during my last visit, the nurse seemed a bit offhand, and the doctor didn't ask me many questions about how I was feeling. Still, it's not like anything major went wrong - just a slight improvement on an already good experience.
The GP surgery seems to have taken a step back in terms of patient respect lately. The receptionist is often curt and unfriendly, and the nurse seems overwhelmed during busy periods. During my last appointment, I had to ask multiple times for clarification on what was happening because they didn't seem to be explaining things clearly. | positive | 0.773885 | 515 | 4 | Patient Respect | disappointment | 1 | 0.773885 | Patient Respect |
The nurse was very kind with us and as she spoke Spanish to us everything was easier to understand | positive | 0.929987 | 19 | 5.0 | Staff Empathy and Compassion | admiration | 0 | 0.929987 | null |
The GP practice staff were friendly and helpful always.
Staff were very efficient and made my appointment on time.
I recently had a good experience with the surgery, thanks to the receptionist who was extremely patient with me when I had to reschedule due to unforeseen circumstances. She explained everything clearly and offered support throughout the process. The nurse and doctor were also kind and understanding, which put me at ease. Overall, I'm impressed with the professionalism displayed by the staff.
Staff were completely unprofessional during my visit yesterday, they seemed extremely disinterested in my health concerns.
The waiting room was dirty and poorly maintained.
I have been a patient of this GP surgery for over 10 years now, and overall I've had a very positive experience with the staff. They are always friendly and accommodating, and the receptionist is especially helpful. However, there was one occasion when I felt let down by the nurse's behavior towards me - she seemed dismissive and uninterested in my concerns. Despite this minor setback, I still believe that the surgery provides excellent care to its patients.
The GP practice staff were unfriendly and dismissive.
They failed to listen to my health problems. | positive | 0.953409 | 199 | 4 | Reception Staff Interaction | admiration | 1 | 0.953409 | Staff Professionalism |
The staff were friendly and helpful making my visit easy. The receptionist was very efficient and explained everything clearly. However, the waiting time was quite long which made me feel frustrated for a while.
I found the doctor to be kind and understanding but the nurse seemed rushed and uninterested in my concerns. They barely listened to what I had to say and didn't explain my test results properly. The overall experience felt dismissive and impersonal. Despite this, I appreciate their professionalism and will come back if I need further care.
The GP practice is run very efficiently with a friendly receptionist who makes check-in easy. However, during my appointment, the nurse seemed distant and unapproachable which made me feel uncomfortable at times. The doctor was knowledgeable and explained everything in detail but took a while to attend to other patients before seeing me. Overall, it was an okay experience but could be improved with better communication between staff.
I had a terrible experience at this GP surgery. The receptionist was unfriendly and unhelpful, and the waiting area was dirty and cramped. When I finally saw the doctor, they seemed put off by my symptoms and didn't take the time to explain what was wrong with me. To make matters worse, they prescribed unnecessary medication that left me feeling sick and disoriented.
The staff at this GP surgery were very caring and attentive to their patients needs. The receptionist greeted me warmly and made check-in easy, while the nurse was kind and explained everything in detail. However, I felt a bit frustrated with the length of time it took for my appointment to be seen. Despite this, I appreciate the practice's commitment to providing high-quality care.
I recently visited this GP surgery and had a mixed experience. The receptionist was very friendly and made check-in easy, but when I saw the doctor, they seemed overwhelmed and rushed. They barely listened to what I had to say and didn't explain my test results properly. On the other hand, the practice's waiting area is clean and comfortable, which was a relief.
The staff at this GP surgery were very understanding and compassionate towards their patients. The receptionist explained everything clearly and made sure I had all the necessary paperwork filled out before my appointment. However, I felt a bit anxious about the cost of my treatment and wasn't given any clear information about what to expect. Overall, it was a good experience but could be improved with better communication.
I found this GP surgery to be very professional and efficient, with a friendly receptionist who made check-in easy. The nurse was knowledgeable and explained everything in detail, and the doctor took time to answer my questions. However, I felt a bit frustrated with the lack of parking options near the practice, which made it difficult for me to find a spot.
The GP practice is very well-organized with a friendly receptionist who makes check-in easy. However, during my appointment, the nurse seemed uninterested in my concerns and didn't take the time to explain what was wrong with me. The doctor seemed rushed and didn't listen carefully to my symptoms. Overall, it was an okay experience but could be improved with better communication between staff.
I recently visited this GP surgery and had a very poor experience. The receptionist was unfriendly and unhelpful, and the waiting area was dirty and cramped. When I finally saw the doctor, they seemed put off by my symptoms and didn't take the time to explain what was wrong with me. To make matters worse, they prescribed unnecessary medication that left me feeling sick and disoriented.
The staff at this GP surgery were very caring and attentive to their patients needs. The receptionist greeted me warmly and made check-in easy, while the nurse was kind and explained everything in detail. However, I felt a bit frustrated with the length of time it took for my appointment to be seen. | neutral | 0.385073 | 661 | 4 | Staff Professionalism | disappointment | 1 | 0.385073 | Staff Empathy and Compassion |
Appointment time was suitable with no waiting time | positive | 0.731878 | 8 | 4.0 | Appointment Availability | neutral | 0 | 0.731878 | null |
The doctor will always get to the bottom of your problems and extremely helpful | positive | 0.922697 | 15 | 5.0 | Follow-up and Continuity of Care | caring | 0 | 0.922697 | null |
The staff were friendly and helpful always.
However, I've noticed some inconsistencies in their treatment of patients over time. Some visitations have been rushed and dismissive, while others have been thorough and patient-centered. It's like they're trying to balance competing priorities. Despite this, the staff generally make an effort to listen and respond empathetically. | neutral | 0.535679 | 54 | 4 | Staff Empathy and Compassion | realization | 1 | 0.535679 | Staff Empathy and Compassion |
The staff were friendly and welcoming making my wait time reasonable. However, when it came to addressing my actual health concerns they seemed lost and unsure of what to do with me. The receptionist was apologetic but the nurse didn't seem to have any answers for me. I ended up having to explain my symptoms all over again which was frustrating. | negative | 0.613763 | 61 | 2 | Reception Staff Interaction | annoyance | 1 | -0.613763 | Accessibility and Convenience |
End of preview. Expand
in Dataset Viewer.
GP Surgery Reviews Dataset Data Card
Overview
This dataset consists of GP Surgery reviews designed for binary classification tasks. It includes both real and fake reviews, where the label feature marks real reviews as 0 and fake reviews as 1. The fake reviews were generated using DeepSeek LLM (Ollama) and then passed through a processing pipeline to derive additional features.
Dataset Composition
- Total Records: 9,974
Features:
- free_text: The original text of the GP Surgery review.
- sentiment_free_text: The sentiment analysis result derived from the review text.
- sentiment_score_free_text: A numerical sentiment score computed from the review text.
- free_text_len: The length of the review text, measured in tokens or characters.
- rating: The rating associated with the review (if provided).
- feedback_labels: Additional feedback labels derived from the content.
- emotion_free_text: Emotion analysis results computed on the review text.
- label: Binary classification label: 0 for real reviews and 1 for fake reviews.
- abs_sentiment: The absolute sentiment score for the review.
- generation_category: A category describing the generation process of the review, which may help differentiate between various types of generated content.
Data Sources and Collection Process
- Real Reviews: Collected from genuine GP Surgery reviews. vFake Reviews: Generated using DeepSeek LLM (Ollama). Once generated, these fake reviews underwent a post-processing pipeline that computed additional features such as sentiment, length, and emotion. vPost-Processing Pipeline: The pipeline applied various natural language processing (NLP) techniques to derive extra features like sentiment analysis, token count, and emotion classification, adding layers of information beyond the raw review text.
Intended Use
This dataset is primarily intended for:
- Binary Classification: Training and evaluating models that distinguish between real and machine-generated (fake) reviews.
- Fake Review Detection: Research into methods for detecting artificially generated content in review systems.
- NLP Research: Exploring sentiment analysis, emotion detection, and other feature engineering approaches on real-world text data.
Preprocessing and Feature Engineering
- Text Processing: The free_text field can be tokenized and preprocessed according to the requirements of your chosen NLP model.
- Sentiment and Emotion Analysis: The sentiment_free_text, sentiment_score_free_text, abs_sentiment, and emotion_free_text fields were computed using established sentiment and emotion analysis tools.
- Feature Generation: Additional features such as free_text_len, rating, feedback_labels, and generation_category provide more context and are valuable for downstream tasks like classification and regression.
Limitations and Considerations
- Dataset Size: With 9,974 records, the dataset is moderately sized. Depending on your model’s complexity, you might need to consider data augmentation or additional data sources. vRepresentation of Fake Reviews: The fake reviews were generated by a specific LLM (DeepSeek LLM by Ollama) and might not encompass the full spectrum of potential machine-generated text. Models trained solely on this data may perform differently on fake reviews generated by other systems.
- Biases Introduced: Be aware of any biases that might have been introduced during the data collection and post-processing stages.
- Downloads last month
- 22