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you must call our contact center and request an exception to the conditions of your fare to make a change to your flight for this, you need the original document or copy of the expired document including visa. there is no restriction on the document's expiration date your opinion is important to us;;
babies, children and teenagers may travel unaccompanied or with a responsible adult, depending on their age - babies and children between 0 and 7 years of age must always travel with an adult over the age of 18 - children between 8 and 11 years of age are required to travel with the the unaccompanied minor transport service, where latam personnel accompany the child throughout their entire trip, including immigration and security, until they are dropped off with an authorized adult at the end of the trip - teenagers between 12 and 17 years of age may travel alone, although they can also use this service for more information, go to the travelling with infants children section of our website also remember that minors may need permission from their parents or guardians. we recommend that you contact the applicable entity regarding the documents and authorizations needed for minors to travel alone or with one of their parents your opinion is important to us;;
you should arrive at the santiago de chile international airport scl at least three hours before the departure of your flight if you have baggage to check, take it to the special counter for flights to easter island if you only have carry-on baggage and already performed check-in, enter directly via national boarding learn more about the requirements you must meet to visit easter island your opinion is important to us;;
"if you can t remember your login password and know which e-mail address you have registered with latam pass, click here if you no longer have access to your registered e-mail, click here, fill in the form and attach a scanned copy or photo of a valid document both sidesopen and proof of address dated within the last 6 months to enable us to proceed with the change. learn how to create your login password it must different from the last 3 passwords used; your opinion is important to us";;
these are the points that allow you to access higher categories and they are calculated based on the dollars spent in purchasing the fare, minus fees, taxes and additional services. the amount you earn will depend on the multiplier that corresponds to your destination, that is to say, whether your flight is domestic or international your opinion is important to us;;
you can recover your member number by searching for your user id, by entering your id document rut, dni, etc. or passport number. then, we will send your member number to your registered e-mail. remember that every month the latam pass enews will be sent to the e-mail that you registered with us, and your member number can be found there your opinion is important to us;;
there are various reasons why you may not be able to check-in - check-in isn't available for your flight yet. remember that you can check-in between 48 hours and 75 minutes before your flight departure time - your flight departure time was modified or your flight was cancelled. in this case, we recommend you review the new suggested option. you can then check-in without problems - your trip includes a flight operated by another airline. we recommend you check-in on the corresponding airline's website - your reservation has pending charges if you need more information about check-in please check our recommendations your opinion is important to us;;
if you were not able to check-in on our website or on the latam app, don't worry! you can check-in at the airport at one of our self-service kiosks or at the counter. this is when you will receive your boarding pass so you can board the airplane remember that online check-in closes 60 minutes before your flight departure time for domestic flights and 75 minutes before international flights if you need more information about check-in please check our recommendations your opinion is important to us;;
we recommend you save your boarding pass to your phone and show it directly from your phone. that way, you won't have to print it when you checked-in, we sent your boarding pass to your e-mail. you can download it or, if you prefer, you can get it on our website or from the latam app if you prefer to print your boarding pass, go to one of our self-service kiosks or to the counter and we will give you a copy your opinion is important to us;;
download it at url from the my trips section, via the get your boarding passes link, using your reservation code and last name you can download it as a pdf, or enter your email address to receive a mobile version to show on your telephone you can also download boarding passes to your telephone's wallet and open them whenever you need them, without needing an internet connection remember that, on some routes, the boarding pass is provided at the airport usa for flights operated by latam airlines brazil oceania, australia, africa, bolivia and cuba your opinion is important to us;;
we are concerned about your security and the security of all passengers and we'll never ask for your latam pass code or your credit card information via email we don't download promotional programs either. if you suspect that you've received a fraudulent email, we recommend verifying the website that the links direct you to, placing the mouse over them without clicking. the browser will show you the real web address in the status bar or as a pop up. if the link's url is written in the body of the email, we suggest that you copy and paste the link's text instead of clicking directly also, check the extension of the attached files, we'll never send files with an .exe extension remember not to share your email or personal data on websites or with persons who could irresponsibly use this information you can review all of the details on fraudulent emails in our section phishing your opinion is important to us;;
a travel voucher can be in one of two statuses the first indicates if it is ready to be redeemed or not and the second indicates the status of the bank transfer process from the time of the bank transfer, a travel voucher can have the following statuses remember that you can check the status of your travel voucher online. you can find more information on our information page your opinion is important to us;;
a travel voucher is a compensation document that may be given to you after certain contingencies how can i redeem my travel voucher you can redeem your travel voucher for latam services or for money, whether via a bank transfer or in cash, depending on the regulations in your country how long is a travel voucher valid for d ue to the worldwide situation regarding coronavirus covid-19, we're taking all the appropriate measures to give you more flexibility. therefore, if your travel voucher was issued starting from march 18th, 2020, you'll have until december 31st, 2021 to exchange that amount for only flights or services your opinion is important to us;;
if, due to our responsibility, your flight is delayed by 31 minutes or more, or is 16 minutes or more ahead, you can choose one of the following options to implement any of these options, you can call us at our contact center or visit one of our latam travel offices directly please note that if we are not responsible for the change of itinerary, the modification or cancelation of your program will be subject to the operator's policy for such service hotel, tour operator, etc. latam travel services are only available in argentina, chile, colombia and peru your opinion is important to us;;
if latam is responsible for delaying your flight by 31 minutes or more, or bringing it forward 16 minutes or more and you cannot fly at the new time, you can choose one of the following options - change the date at no extra cost you can bring the flight forward by up to 7 days or postpone it by 15 days from the original date. - change the route of the flight, paying any difference in fare remember that you can only choose one of these options for every affected trip. for subsequent changes, the conditions of your fare will apply your opinion is important to us;;
to review the status of your flight and to find out if it's delayed or not, enter the section flight status, starting 48 hours before your flight o into my trip, entering your reservation code and last name your opinion is important to us;;
yes, you can bring it free of charge, regardless of the baggage you bring. just call our contact center after making your reservation, or up to 48 hours ahead of your flight, in order for us to be prepared and give you the best assistance remember, there are some restrictions for battery-operated wheelchairs. we recommend that you check these requirements in the medical needs section your opinion is important to us;;
"when planning your trip, it's important to note that - the only assistance animals allowed on board the airplane are dogs - this service is free only in countries where regulations recognize the concept of emotional support animals, in other words, on international flights to or from colombia and mexico; and on domestic flights within colombia. if your trip doesn't correspond to one of these routes, your pet can travel with the transportation service for animals in the cabin or in the hold - one emotional support dog per passenger may be transported and it must be at least 4 months old for it to travel with you, you must notify us 48 hours before your flight departure time, following these steps complete the following route request - special requests - documents for traveling with emotional support dogs attach the new document for the transportation of an emotional support dog we advise that you read it carefully, as in this document we specify which are the requirements that the dog must meet, your responsibilities as its owner and a certificate from the treating physician confirming your need to travel with an emotional support animal during the flight, you must consider the following aspects for more information about requirements and conditions, go to our special needs section transportation of assistance animals your opinion is important to us";;
if you have a visual, physical or hearing disability, problems with balance, diabetes, or epilepsy, you can travel with your guide dog in the cabin of the airplane on our latam routes however, please note that we are subject to the health restrictions of some countries of destination or connection such as the galapagos islands, where the transport of animals is not permitted in the cabin or the hold of the airplane. in these cases, we can offer you to transport your guide dog by latam cargo please take note of the following requirements for more information, go to our special needs section travel with a assistance dog your opinion is important to us;;
if you're abroad, we recommend that you contact your country's embassy or consulate to resolve the situation if you are within your own country, we recommend you file a report with the police so they can give you a provisional document in peru, you can travel with your id document expired, passport or driver's license. in argentina, you can't fly without your id document if your documents were stolen, you can call our contact center and request an exception to the conditions of your ticket. with this exception, you can change your flight date until you solve the problem your opinion is important to us;;
yes, at url you can make flight reservations and purchases that depart from any of our destinations but we recommend always doing it from the portal that corresponds to your country since some local regulations set fares only for residents. you can also use our multiple destinations service, where you can choose different origins and flight routes your opinion is important to us;;
to pay it, visit the section reservation payment with your reservation code and last name, but you'll have to pay a service charge, since the reservation was made in contact center we recommend that you make the reservation and payment directly on url to avoid additional fees. remember that the reservation only confirms your seat on the flight. therefore, the price could vary at the time of payment your opinion is important to us;;
you just have to go to our add your pending miles section and enter your member number, e-mail address and number of the ticket that you used to fl y you can also prove your latam pass miles by calling our contact center, but the request will cost 625 miles for latam pass and premium customers your opinion is important to us;;
these are the fares we offer for our flights. they allow you to choose how you travel your opinion is important to us;
if you're still at the airport, contact latam personnel at the counters or boarding gates to report and recover your item immediately if you're no longer at the airport, send us a message via whatsapp within 7 days after your trip your opinion is important to us;;
if you can't get your member number, send us a request through our contact form to sign you up for our program. then, we'll send you an e-mail requesting a copy of your id document to validate the information your opinion is important to us;;
the number of miles or points you earn when flying with latam is given by your membership category multiplier and the amount of dollars spent on your ticket, minus fees, taxes and additional services you will not earn miles or points on redeemed trips - they are only earned on flights purchased on latam or associated airlines. you will also not earn if your flight promotion indicates otherwise your opinion is important to us;;
miles and points are added to your account up to 7 days after having flown or after having made a transaction with one of our alliances company, bank, etc.. if your miles were not added to your account, request them at add your pending miles or add your pending points, with your member number, e-mail address and ticket number. if you earned your miles with one of our alliances, you must request them directly from the associated company. remember to always enter your latam pass user id when purchasing your tickets on url your opinion is important to us;;
if you provided your latam pass andor cpf cadastro de pessoa fsica social security number when booking or checking in, your points will be automatically credited in 07 days - flights with latam airlines brazil 30 days - flights with partner airlines if you provided your latam passcpf number and did not receive your points by this deadline, click here and file a request with us if you did not provide your latam pass number, click here to see the conditions for requesting your points your opinion is important to us;;
the number of miles or points you need to redeem your ticket depends on the destination and cabin you want to travel in. find out the number of miles or points you need to redeem your next flight in add your pending miles or add your pending points your opinion is important to us;
the instructions on how to recover your password are sent to the e-mail address you registered when signing up for latam pass. if you no longer have access to this e-mail account, you should update it in my account. wait for your information to be validated and then request the recovery of your latam password again your recovery e-mail could have been sent to your spam folder. thus, we recommend that you update your e-mail settings in order to accept e-mails sent by url your opinion is important to us;;
if you're still at the airport, contact latam personnel at the baggage pickup area and file a claim with your passport or id document, boarding pass and checked baggage tag if you're no longer at the airport, send us a message via whatsapp within 7 days after your trip. for domestic flights within argentina, you must contact us within 3 days of arrival after you formalize the claim we will start the compensation process. remember to be attentive and respond to the compensation proposal that we will offer you, since it will be valid for 1 year. if you do not respond within this time, the case will be considered closed for more information, go to our baggage's section your opinion is important to us;;
we apologize for not being able to deliver your baggage to your destination airport on time. we want to solve this problem as quickly as possible. after you formalize the claim for not having received your luggage, we'll begin to look for it at the airports. if we do not locate it within 14 days, we'll begin the compensation process as this process starts, remember to be attentive and respond to the compensation proposal that we'll offer you, since it will be valid for 1 year. if you do not respond within this time, the case will be considered closed you can check your baggage status at any time by going to the information about your trip section on our website. select the problems with your baggage option and enter your name and property irregularity report p.i.r. code please review our liability limits regarding air transportation of passengers and baggage your opinion is important to us;;
it is the amount that the airport authority or operator charges for using its infrastructure and services boarding lounges, immigration services, which is not included in your fare price some countries may also apply charges or taxes locally that may represent up to 10 of your fare, such as the reciprocity fee that the chilean state charges north american passengers if you would like to find out more about this matter, visit our fare pricing section your opinion is important to us;;
domestic flights within chile, argentina, peru, colombia and ecuador redeemed with miles do not include free checked baggage. you can only fly with one free carry-on bag. if you want to add checked baggage, you have to pay an additional fee. to add baggage, go to my trips with your reservation code platinum, black and black signature members and those who have a credit card with one of our associated banks can travel with one free checked bag check benefit details with your bank tickets redeemed for international routes maintain their baggage allowance depending on the route and cabin your opinion is important to us;;
if you can't travel due to a case of force majeure, we recommend you cancel your check-in. otherwise, you will not be able to request a refund for your ticket if your fare allows for this or the boarding fees if you need more information about check-in please check our recommendations your opinion is important to us;;
if you signed up for the program after traveling, you will only be able to earn miles or points if your traveled on a flight marketed by latam and no more than 60 days before signing up. if you traveled on other airlines, you would have had to have signed up before flying to earn miles or points. to request your miles or points without a service charge, go to the section add add your pending miles or add your pending points your opinion is important to us;;
no, latam pass fares must be redeemed with latam pass points of just one member. members who reside in brazil may transfer points into another member's account so that they have enough points to redeem a fare. the associated cost will depend on the amount of points that you transfer your opinion is important to us;;
if you are a latam pass member, you can use your points to redeem tickets and fly with us or with oneworld airlines to more than 1,000 destinations. latam pass members in brazil can also redeem their points for products and services your opinion is important to us;;
you can redeem your miles or points to travel with our associated airlines. log in to our website with your membership number and password and search for the trip you want to take the amount of miles or points you need to redeem a ticket depends on the route and the cabin you choose and also how far ahead in advance you make the reservation. calculate that amount in the section how many milespoints for your trip your opinion is important to us;
yes, you can redeem your points for a ticket for someone else. you have to mark the option use your latam pass points when choosing the origin and destination of the flight. you'll then see a message asking if you are the passenger respond no and choose the flights you want. to confirm the ticket purchase, we will send a code to your registered cell phone number and you must enter this code before finishing the process if you prefer, send us a request through our contact form to use your points for a ticket for someone else your opinion is important to us;;
the amount of points you need to exchange for a fare depends on the route and the cabin you choose and how far in advance you make the reservation. you can calculate this in our section how many points for your trip. if you are a member residing in paraguay, you can check the points you need to redeem per region in the section flights for everyone your opinion is important to us;;
no, you cannot pay for a ticket reservation with points. purchasing tickets with points follows the same process as redeeming. you can only pay for a reservation with cash your opinion is important to us;;
first, try with other flight dates. some routes are not available to redeem with latam pass points. in this case, send us a request through our contact form or visit one of our service offices your opinion is important to us;;
you can pay for your ticket directly through our website with your credit card. if you prefer, you can make your reservation and pay in person during the following 24 hours through a payment agreement associated with your country. in person payment is available in chile, peru, argentina, colombia, ecuador and uruguay. in other markets you will have to pay for your ticket directly through our website your opinion is important to us;;
you can change the date or route of your ticket redeemed with latam pass miles or latam pass points as long as the conditions allow for this, the ticket is valid and that the change is requested before the original flight date and time in the event of a route change, the new destination must be within the same zone as the redeemed ticket and if there is a difference in miles or latam pass points these will be discounted from the account of the member who submitted the original redemption remember that a service charge will be applied when making changes to your redeemed ticket, depending if it is a domestic or international route for members redeeming with latam pass points, the change must be requested by the owner of the account that acquired the ticket your opinion is important to us;;
yes, as long as the conditions of the ticket you redeemed allows for it, your ticket is valid and you tell us before your flight. request the change through our contact form. we may charge you a service fee and there may be differences between the latam pass miles or latam pass points your opinion is important to us;;
you can redeem your ticket on url, without service charges, through our contact center and via our sales offices, for a service charge. you can also redeem at travel agencies, who will charge you a fixed service fee your opinion is important to us;;
use our miles calculator to discover how many latam pass points you need to redeem a flight. remember that if the route you want contains legs operated by american airlines, qantas or iberia, you can see it in the redeeming process your opinion is important to us;;
"latam pass miles are valid for 36 months from their accrual, while miles earned on associated airline flights are valid for 3 calendar years for example, if you flew on august 24, 2020, then your earned miles will be valid until december 31, 2022 you will extend your mileage duration if you fly latam and earn 1 or more miles; with this, your mileage duration will be renewed for 36 more months in contrast, latam pass points have a duration of 24 months from your last trip in which you earned points your opinion is important to us";;
tickets redeemed with latam pass miles and latam pass points are valid for 1 year from the issue date. this information can be found on the sales receipt sent to your email when redeeming, in my trips by logging in with your reservation code and last name and in your ticket details, which you can access with your reservation code and ticket number your opinion is important to us;;
tickets redeemed with latam pass miles or latam pass points allow you to make one stopover, unless the trip has one or more legs on iberia. to request it, send us a request through our contact form your opinion is important to us;;
use your latam pass miles or latam pass points to redeem tickets to fly with latam or associated airlines review your mileage balance in my account or go to how many miles for your trip to find out how many you need to reach your destination your opinion is important to us;
no, you can only redeem tickets with the miles or points from one member. however, you can transfer miles or points into another member's account so that they have enough to redeem a ticket your opinion is important to us;;
at this time, you can't redeem latam travel programs with your miles or points. nevertheless, you can check our travel package offers on our website or visit us at one of our service offices your opinion is important to us;;
to check your latam pass points or miles, you can log in to your account with your latam user id and password. once you're logged in, go to account statement check your balance on the latam app, which you can download for free from the app store or google play call our contact center and have your 4-digit telephone password at hand your opinion is important to us;;
you are not allowed to earn latam pass miles or latam pass points when redeeming tickets with miles or points your opinion is important to us;
if you need a redemption password, access the website latam pass, click on login and enter your latam passcpf number and login password. click on passwords - request redemption password in the my account menu. a link valid for 4 hours will be sent to your e-mail address to enable you to register a new password. the redemption password must contain it must be different from the last 3 passwords used your opinion is important to us;;
it's possible that the fare you purchased does not allow seat reservations at the moment. only some of our fares allow seat selection free of charge when buying through our website furthermore, passengers traveling with one of the following special services cannot reserve seats on-board luggage, an extra seat, deported or inadmissible passengers, medical cases, on-board pets, medical devices, stretchers, unaccompanied minors finally, if your flight is operated by another company, it is possible that the fare purchased may not allow you to reserve seats. review the conditions of the transportation company check the conditions for all latam flights fares from and to, argentina, brasil, chile, colombia, ecuador, per your opinion is important to us;;
unfortunately no, since we don't have an open dates policy, but you can purchase a flexible ticket which allows you to make any type of change without any additional cost your opinion is important to us;;
we recommend you check-in on our website or on the latam app. if you only have carry-on baggage and check-in online, you can go straight to your gate without having to stop at the counter if you prefer, you can also check-in at the airport at one of our self-service kiosks or at the counter if you have a group reservation more than 7 people, you can only check-in via our website or at the airport if you need more information about check-in please check our recommendations your opinion is important to us;;
this information appears on the boarding pass for your fl ight. it is also available on our flight status service at url. occasionally the data may change. therefore, we recommend that you check the information screens located at the airport your opinion is important to us;;
babies under 2 years of age fl ying with a stroller have priority for boarding along with their parents, regardless of their member category children over 2 years of age are subject to the boarding priority of their latam pass cabin or category. remember that boarding could be different in special situations. go to the desk at the boarding area to confirm your opinion is important to us;;
check-in registers passengers and confirms their seat on their flight check-in on our website or on the latam app to get your boarding pass. if you only have carry-on baggage and check-in online, you can go straight to your gate without having to stop at the counter if your flight is domestic, you can check-in between 48 and 60 hours before your flight departure time. if your flight is international, you can check-in between 48 hours and 75 minutes before your flight departure time if you need more information about check-in please check our recommendations your opinion is important to us;;
yes, you checked-in for your flight and your seat is confirmed on the airplane, even if you don't have your assigned seat number in these cases, we request you go to one of our counters the day of your flight. we will assign you with a seat number and give you your boarding pass your opinion is important to us;;
check-in is key for you to be able to fly. checking-in confirms your seat on your flight and will give you access to your boarding pass, a document you need to board your flight if you need more information about check-in please check our recommendations your opinion is important to us;;
passengers traveling to colombia must present at check-in the international certifi cate of yellow fever with a date of issue 10 days prior to the trip in case they have visited or traveled through brazil, angola, congo andor uganda your opinion is important to us;;
to travel to the republic of south africa you need your passport, which is valid for more than 30 days at the time of return and has at least 2 blank pages to affix the stamps. argentinean passengers don't need a visa additionally, if you live in brazil, argentina or any endemic zone, you have to present an international yellow fever certificate at the time of check-in, which proves that you were vaccinated at least 10 days before the travel date if you live in chile, we also recommend taking this certificate, since you could need it in light of any delay or rescheduling of your flight in brazil and should it involve being in transit for more than 12 hours if you're traveling with a minor, you must also present additional documentation your opinion is important to us;;
if your final destination is new zealand or you have a layover in the country, you must have a valid passport and the new electronic travel authorization, nzeta new zealand electronic travel authority starting october 1, 2019, this requirement is mandatory for passengers of all nationalities except new zealanders and australians. you cannot enter the country without an nzeta - you must request an nzeta through new zealand authority channels via the form on their website or a mobile app download it for free from the app store or google play - when you make an nzeta request, you must have the valid passport you will use for travel, a credit or debit card visa or mastercard and an e-mail address on hand - the process to obtain an nzeta may take up to 72 hours - the nzeta is valid for 2 years and can be transferred to a new, valid passport also, if you are planning to stay in new zealand, you must pay for the international visitor conservation and tourism levy ivl, which will be added to your total when purchasing an nzeta to make your request and for more information, go to the new zealand immigration website or contact your local consulate or embassy your opinion is important to us;;
as a chilean or foreign tourist, you can only board if you meet the following requirements - fill out the digital single entry form fui and show the confirmation e-mail to the chilean investigative police pdi at the airport - 30-day maximum stay on the island law 21.070. this control is performed by verifying that the issued ticket complies with the established time frame - reserve accommodation validated by sernatur or have a letter of invitation from a resident of rapa nui if you need more information, please visit requirements to travel to easter island your opinion is important to us;;
yes, our pet transportation service allows your dog or cat to travel with you in order to do this, your pet can't travel while sedated, must be in good health, be docile and be at least 8 weeks old. in the united states, your pet must be at least 4 months old your pet can travel with you in the economy cabin or in the hold of the airplane, depending on its size and other considerations your pet must travel inside a carrier that, among other conditions, must if your dog or cat exceeds the maximum size and weight allowed to travel in the cabin, it can travel in the hold of the airplane check which breeds are not allowed in the hold . you must transport your pet inside a transportation crate that, among other conditions, meets the following requirements due to the global coronavirus covid-19 pandemic, we're taking extra measures to keep you and your pets safe. that's why, until further notice, pets can no longer be transported in the hold on domestic routes within brazil how can you request this service after you've made your reservation you can go to one of our sales offices, go to the airport or call our contact center if you're traveling with your pet on board, please notify us up to 24 hours before your flight departure time. if your pet is traveling in the hold, please notify us up to 48 hours before your flight. on routes within brazil, request this service up to 2 months before your flight departure remember that the service is subject to the availability of space on the airplane consider restrictions at your destination each country may have their own health restrictions regarding pets. we recommend you contact the health authority or consulate of the countries you are visiting to see if you can enter with your dog or cat for more information about service prices, routes and documentation, visit the section how to travel with your pet your opinion is important to us;;
you may travel with your dog or cat, as long as they are at least 8 weeks old, or 4 months old if you are traveling in the united states remember that you must meet some requirements to request this service, and that some restrictions apply for some of our routes. we invite you to check all of the details in the travel with your pet section if your pet is another kind of animal, you may transport it with latam cargo your opinion is important to us;;
log in to our website with your member number and password to check your latam pass miles or latam pass points balance, redeem tickets, update your information, check how much you need to qualify for an elite category, etc. if you cannot remember your password to log in, go to reset my password your opinion is important to us;;
it's a simple, practical and efficient way to board an aircraft. it consists of distributing passengers from each flight into 7 groups with different boarding priorities the boarding pass will indicate which group the passenger belongs to. at the gate, there will be signs to guide passengers through the process passengers requiring special assistance will continue to have priority boarding and will have their own boarding line check to see which group you are in and read some of our tips for boarding the airplane your opinion is important to us;;
"each one of our points of sale is thought out for your different needs. in our latam travel offices, we will advise you to assemble a better travel package according to what you're looking for; with information and contracting with hotels, tickets, transfers and different activities at the destination in contact center you can make your ticket purchase faster and we can immediately assist you for any needs, before or after your trip. nevertheless, both in latam travel and contact center you will have to pay a service fee purchasing on url, however, is the fastest and most economic way, since you don't pay that fee. additionally, you will find exclusive promotions for online purchase your opinion is important to us";;
in order for us to be prepared and to give you the best experience at the airport, call us at our contact center at least 48 hours ahead of the departure of your flight we will accompany you to your seat on the airplane and assist you with your needs if you were not able to request the service ahead of time and you are already at the airport, visit one of our counters and we will arrange it as quickly as possible your opinion is important to us;;
we want you to have the best possible experience and not to have any problems during your flight therefore, in the case of trips in peru, if you've undergone surgery in the last 10 days or chest surgery in the last 21 days, then you will have to provide a medical certification. consequently, you must ask your doctor to fill in theform in the special needs section of our website in order to send the document, please call the contact center first at least 48 hours before your trip. there, we'll create a case so that you can attach your medical certificate and we can provide you with the assistance you need your opinion is important to us;;
by using our contact form at least 48 hours prior to your flight departure. fill up the form and select the request option, then select the requirement called exclusive for trip authorization with a medical certificate medif. don't forget to attach the certificate at the end of the page. once received, our doctors will review it and we'll contact you to offer the assistance you need your opinion is important to us;;
yes, we have different alternatives with special meals. in order to best meet your needs, contact our contact center at least 24 hours before your flight, to prepare the food you need onboard read more in the section special meals your opinion is important to us;;
yes, we have three different options for special meals, which you can order on routes lasting more than three and a half hours find out more at special meal in the section information about your trip on url your opinion is important to us;;
you can request it by calling our contact center after making your reservation, or up to 24 hours ahead of the flight remember that this service is free of charge and is only available on international flights with over 3.5 hours duration, and as an exception, the route santiago easter island santiago. if you would like more information see the special meals section your opinion is important to us;;
the cost will depend on the route that you want the service for please note that these prices are subject to taxes in the country of origin. if you need more information about them, you can call us at the contact center remember that you must present the receipt of payment for this service at boarding check the details and requirements for access to the service in the travel with children and infants section your opinion is important to us;;
you can request this service up to 48 hours before your trip by calling our contact center remember that this service has an additional cost, since you must purchase the favorite seat dedicated to bassinet service review the service conditions in the item bassinet for your infant of the information for your trip section on url your opinion is important to us;;
"if your baby is 7 days old or less, you will need a medical certificate, issued at least 10 days before the trip. send us the document through the contact form at least 48 hours before your flight if your baby is under 2 years old, there are two options you can travel in the same seat if you purchase your ticket and a baby fare; except on domestic flights within brazil and chile except easter island, where babies don't pay for a fare or taxes as a courtesy, you can request a baby belt that connects to the belt on your seat. this is subject to availability and must be used following our crew's indications another option is for your baby to travel in its own seat. for this option, you have to purchase a child fare and travel with a chair that is certified for use on the airplane or an aviation child safety device acsd for children weighing between 10 and 20 kilos approximately 22 and 44 pounds for trips with latam airlines brasil domestic and international flights departing from brazil, you can request that we provide you with a free safety seat. this seat is placed on top of the airplane seat and provides safe travel for children weighing up to 25 kilos. you must request this service at least 72 hours before your flight. it's subject to availability on the flight for more information, please go to the section babies and children on board your opinion is important to us";;
before starting your trip, the first thing we recommend is that you check with your doctor, as you may need a medical certificate in order to travel with us if you are in good health, you can travel without restrictions up until week 30 except if you are traveling to or from peru, where you can travel up to week 28 of the pregnancy. after this time period, you must present a medical certificate at the airport counter that authorizes you to travel to review documentation requirements for each stage of pregnancy, go to traveling while pregnant , in the information for your trip section on url your opinion is important to us;;
the elderly, pregnant women or people traveling with small children have priority boarding if the elderly person needs special assistance, inform us at the airport so we can help your opinion is important to us;;
yes, we would like to provide you with the best experience so you reach your destination without any problems your opinion is important to us;;
only services for special baggage transport, animal transport, unaccompanied minors and holding an additional or specific seat, have an additional charge. for more information, check the information about your trip section and choose the service you want to learn about your opinion is important to us;;
if your flight is delayed 31 minutes or longer, you can choose any of the following alternatives - move your flightup to 7 days early or postpone it 15 days from the original date. - change the route, respecting the terms of the ticket but paying the possible fare differences. to access any of these alternatives, you can visit the section my trips through our website. remember that you can choose one of these options once per each trip in question. if you'd like to make another change, you must respect the regulations of your fare your opinion is important to us;;
if your flight is 16 minutes or more ahead of time, you can chose any of the following alternatives - postpone your flight for up to 15 days from the original date, at no charge. - change the route, respecting the terms of the ticket but paying the possible fare differences to access any of these alternatives, you can visit the section my trips on our website remember that you can choose one of these options once per each trip in question. if you'd like to make another change, you must respect the regulations of your fare your opinion is important to us;;
your comments are very important to us since they help us improve our website. in order to inform us, enter the help center section and look for the button contact form. there you can specify the type of problem or suggestion you'd like to make your opinion is important to us;;
we have special fares, but they depend on some factors such as the kind of passenger, origin of the purchase or destination of the trip, for example if you'd like to learn more, we invite you to visit our website url section promotions and also the information for your trip assistance for passengers your opinion is important to us;;
"details about the claim or complaint i authorize that my data is treated according to the privacy policy. those responsible for processing the data are the companies that are part of latam airlines group s.a. the recipients are airports, government authorities, law enforcement and security agencies, travel agents, or other companies through which they make flight reservations with latam, credit and debit card companies. they will be used for the management of the contractual relationship and collection of payment, management and registration in latam pass and latam fidelidade; performing satisfaction analysis, audits, service improvements and preventing fraud; addressing complaints and claims, or suggestions; sending commercial communications, relating to products and services on our website, selection processes. you have the right of access, rectification, cancellation, opposition, limitation, and portability. legitimation contract performance.";;
weapons may only transported in the hold baggage and as long as permitted by local regulations. additionally, the aeronautical authorities request them to be declared in the airport before checking in baggage when you carry weapons, you must go early to the check points and comply with the specific legislation and requirements of the countries of origin, connection and destination of your trip if you carry firearms, they must be unloaded, inside their original case and, for ammunition, you can take a maximum of 5 kg. if you take any type of sword, it must go in the original case. we recommend that the case be rigid, well sealed and protected remember that some countries like the united states require these measures to transport weapons if you have any questions about a specific object, review the section restricted items your opinion is important to us;;
unfortunately electronic skateboards, also known as hoverboards, solo wheels, airwheels, mini-segways and balance wheels, which are driven by a lithium ion battery, are not permitted as carry-on baggage or checked baggage your opinion is important to us;;
to review your flight's itinerary and to find out your departure and arrival times, enter the section flight status 48 hours before your departure your opinion is important to us;;
to protect our passengers' personal information, we do not reveal their boarding or fl ight details to third parties. the only exception we allow for revealing boarding information is in the case of unaccompanied minors, provided that the person inquiring features on the minors traveling alone form or whoever brought or is collecting the minor at the airport your opinion is important to us;;
aeronautic authorities only allow access for confirmed passengers to the boarding gate area of the airport your opinion is important to us;
the fares depend on the origin and destination of the shipment as well as the product's dimensions and weight if we need assistance and want to price a shipment, visit our latam cargo offices or visit our website url, from chile, call us at 600 300 5000 your opinion is important to us;;
you can get a quote for your trip in the section hotels, cars and packages corresponding to your country your opinion is important to us;;