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to change your payment method, go to your account settings, scroll down to the payment options and modify the settings there. if you're trying to change the billing address, you'll need to remove the card with the old address and add the card again with the correct address. at this time, you cannot edit the billing address on an existing payment method. please note any changes to your billing must be made at least 24 hours before the account renews itself course hero is not sponsored or endorsed by any college or university.;;
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to ensure that your service continues uninterrupted, course hero implements a recurring payment system. you'll be billed for the next subscription period at the end of each current period of your selected membership, but you may cancel your recurring payments at any time. example if you signed up for a one-year premier membership, when your year of membership ends, course hero will automatically renew your membership for another year and charge the credit card on file. you can, however, cancel the membership and avoid the recurring payment charge. you can manage your recurring payment preferences by going into account settings and clicking stop recurring membership. cancellations will be effective within 7 business days. all debts and fees must be paid before the cancellation can take effect. termination of your account does not affect your liability or obligations under the terms of use course hero is not sponsored or endorsed by any college or university.;;
if you were charged for a membership, that means that at some point you upgraded your account to a premier membership. at that time, you were automatically enrolled in our subscription plan, which auto-renews unless the recurring payment is canceled. you may cancel your recurring subscription at any time by following the instructions here before your renewal. your account will revert to a basic free membership once your prepaid time runs out if you were charged for a renewal and haven't used any of your unlocks or your questions, you can request a full refund. to do so, please click on the contact us button below to submit an email and your request will be processed within 1 business day. please note, no refund will be offered if our terms of use have been violated if you are sure you did not sign up for a membership, please contact us for assistance course hero is not sponsored or endorsed by any college or university.;;
if you are located outside of the united states, there is an exchange rate for currency that applies to all transactions. the exchange rate may be one amount on the day the purchase is made, and another rate the day the refund is issued. we refund the exact u.s. dollar amount that was charged, so if the exchange rate differs, the amount returned will be different course hero is not sponsored or endorsed by any college or university.;;
"subject to the eligibility requirements below, we'll fully refund your premier membership fee if you don't earn a higher gpa for the academic term during which you first subscribed to course hero, as compared to the academic term immediately prior to your subscription. to be eligible for the better grades guarantee, you must have used course hero in the last six 6 months by unlocking at least six 6 study resources or asking at least three 3 questions of our tutors; you must request your refund within six 6 months after the date of first registering as a paying subscriber of course hero; and you may be required to verify your eligibility by submitting a copy of your transcripts from the two most recent academic terms course hero is not sponsored or endorsed by any college or university.";;
in some cases, you will find the refund was actually processed faster before the original charge for the membership.you should see on your statement one credit refund and one debit charge, which nets the total at 0. if that's not what you see, please click submit an email and provide the information below so we can take a look at this for you course hero is not sponsored or endorsed by any college or university.;;
refunds generally take about 37 business days for your financial institution to process, but it may take up to 9 business days to be reflected on your statement. please note if you paid with paypal, your refund will be sent back to your paypal account. to move it from paypal back to your bank, you'll need to manually log in to your paypal account and transfer the funds to your bank course hero is not sponsored or endorsed by any college or university.;;
refund request the fastest way to find out if you qualify for a refund is to reach out using the contact us button below. we're available 24 hours a day, 7 days a week cancel subscription to cancel your membership subscription to avoid the next recurring charge, follow the instructions here if you signed up through a phone app via itunes or google play, please contact apple or google directly for all billing inquiries course hero is not sponsored or endorsed by any college or university.;;
course hero is intended as a supplemental study resource, and using this site in any other manner violates both course hero's terms of use and honor code. it is the member's responsibility to understand the academic integrity requirements at their institution to ensure that using online study resources such as course hero does not violate their institution's honor code. examples of misuse include but are not limited to using course hero for cheating or plagiarism of any kind will not be tolerated. anyone who misuses course hero to submit another member's content as their own or gain an unfair advantage during testing may be permanently banned course hero is not sponsored or endorsed by any college or university.;;
"taking advantage of course hero's resources to supplement your studies, enhance your understanding of a topic, or expand your resume skills is not cheating. taking the initiative to get the help you need or explore new topics is important and critical for future success. however, we acknowledge that some students do not use course hero in the manner for which it was intended. course hero does not tolerate copyright infringement, plagiarism, or cheating of any kind. anyone who misuses course hero to gain an unfair advantage; submits another member's content as their own; or violates any law, regulation, ethics code, or school code will be permanently banned from the platform. the team at course hero has gone to great lengths to build and maintain a quality educational resource, and we take pride in working with students, educators, administrators, and parents to ensure that the integrity of our site is not compromised course hero is not sponsored or endorsed by any college or university.";;
all android in-app purchases can be managed via course hero's customer support team. please click submit an email below for assistance. first, please review our refund policy here course hero is not sponsored or endorsed by any college or university.;;
all in-app purchases must be managed directly through apple. for information on how to manage your subscriptions, please refer to this link course hero is not sponsored or endorsed by any college or university.;;
feedback, suggestions, and ideas can be submitted to course hero's general feedback form here unfortunately, due to the volume of suggestions we receive, we are not able to respond to each one individually. kindly note, y our feedback is very important to us. we read every suggestion carefully and use it to help decide what we should work on next. we also send out occasional surveys and specific feedback requests course hero is not sponsored or endorsed by any college or university.;;
in response to member feedback, we've updated and added certain features to enhance the course hero experience. see below for a summary of recent updates the ability to earn money through uploaded documents and contributed qas has been removed you can still upload your study documents to earn free unlocks and textbook solutions and explanations, which you can use to access study resources in our library. if you have any additional questions, please contact us by clicking the contact us button below. this new feature gives you a one-stop shop for all available study resources related to your specific courses. each specific course page also hosts more study resources than ever before! the course page includes easy-to-use filters, so you can quickly find the types of study resources you'd like to access. you can now organize all of your study materials by course, all in one place, with our new study dashboard. to do so, simply search for the courses you're taking at your school, then select each time you log in to your account, you'll instantly see the courses you've added displayed on your study dashboard. you can easily access all of the study resources available in our library study guides, class notes, qa pairs, and more for each course by clicking on the course from your study dashboard. if you have any additional questions, please contact us by clicking the contact us button below course hero is not sponsored or endorsed by any college or university.;;
if you feel that a violation you received is unfair, please reach out via the intercom widget, which is typically located at the bottom right of your tutor dashboard. if you do not access to the tutor dashboard please email us at email with the following the tutor support team will review the appeal and determine the best course of action you are responsible for knowing and understanding course hero's terms of use and platform guidelines the contents of this knowledge base course hero is not sponsored or endorsed by any college or university.;;
if you are currently approved as a tutor on course hero, please reach out to the tutor support via the intercom widget to expedite your request the intercom widget is located at the bottom right of your tutor dashboard if you do not have access to the tutor dashboard please send an email to email course hero is not sponsored or endorsed by any college or university.;;
in order to withdraw earnings from course hero you must first provide a valid email address associated with a paypal account, as well as your tax information if you are a resident of the united states or canada. once this information is provided, you will see a button to withdraw your earnings, as in the screenshot above. you can edit your paypal email at any time on your account settings page--however, for your security, there is a 3-day waiting period before you can withdraw earnings after changing your paypal email. this waiting period does not apply to the first time you provide your paypal email be sure to double-check that the email you provided on the tutor earnings page matches the email linked to your paypal account. course hero is not responsible for payments sent to the wrong paypal account for issues with your paypal account, you will need to contact paypal support. course hero is not able to return payments sent via paypal back to your course hero account. if a payment is refused or returned to course hero for any reason, please contact us via the intercom widget on the tutor dashboard or email email so we can investigate course hero is not sponsored or endorsed by any college or university.;;
how tutors earn money on course hero we strongly believe in rewarding our tutors for providing high-quality help to our student community, and we've modelled our compensation structure to uphold this belief the payout value for successfully answering students' questions can be found beneath each posted question on the question details page once a tutor submits an answer and explanation, the student will then provide feedback if the explanation is helpfulunhelpful. students evaluate explanations based on their completeness, clarity, and relevance to the question asked course hero is not sponsored or endorsed by any college or university.;;
if you've successfully completed and submitted your tutor application, it will be processed in the order it has been received once your application has been reviewed, you will receive an email confirmation along with the result. if you have any further questions about the application process, reach out to us at email please be advised it can take up to 3-5 business days to process and review your application course hero is not sponsored or endorsed by any college or university.;;
become a tutor in just 4 steps! we'll review your application and respond to you within 3-5 business days course hero is not sponsored or endorsed by any college or university.;
right now the app is available for the iphone and android. course hero is not sponsored or endorsed by any college or university.;
since the left navigation panel displayed on desktop websites doesn't appear on mobile devices, you can view your rewards by hovering over the profile picture icon located in the top right of your screen and clicking on my rewards course hero is not sponsored or endorsed by any college or university.;;
it's easy to unarchive a course, study document, or qa. once you've logged in to your account, just follow the steps below the course should then appear under your active courses list. course hero is not sponsored or endorsed by any college or university.;;
it's easy to archive a course, study document, or qa. once you've logged in to your account, simply click on the three vertical dots located in the top right corner of the study resource you'd like to archive, and then click archive. you can still view courses and study resources you've archivedjust use the filter located at the top right-hand corner of the page and change the selection from active to archived. note that archiving a course or study resource does not archive it across the website. it will only be archived in your personal course hero account course hero is not sponsored or endorsed by any college or university.;;
adding the courses you're taking to your course hero study dashboard enables you to have quick access to that course page and all of the course's related study materials. to add a course to your study dashboard, simply log in to your account and click the add a course button located in the center of your study dashboard. from there, you'll be prompted to follow a series of steps to add the courses you're currently enrolled in. once you complete a course, you can easily archive it so that your study dashboard displays only your current courses course hero is not sponsored or endorsed by any college or university.;;
as a beta feature, this is still a work in progress, so if you see that something is off, please report a problem. below are the options to report a problem course hero is not sponsored or endorsed by any college or university.;;
if you no longer wish to tutor on the platform, please contact email to request that your account be deactivated. once your tutor account is disabled, you won't be able to access your tutor dashboard or answer questions. however you will still be able to log in to your course hero account and withdraw earnings via paypal course hero is not sponsored or endorsed by any college or university.;;
after you have selected your answer and clicked check answer, look at the question and the answer option that has been identified. if there is no answer option identified, please click report a problem and select the answer is missing course hero is not sponsored or endorsed by any college or university.;;
once you exit a practice session, that session is over. when you reenter the practice problem experience, you will start a new session, likely with a new set of practice problems course hero is not sponsored or endorsed by any college or university.;;
after you complete a practice session, you will have the option to restart it. this will enable you to rework a practice session with the same problems. once you exit a practice session, when you enter a new practice session, you will likely see different practice problems course hero is not sponsored or endorsed by any college or university.;;
this is a free beta practice problem tool that helps students achieve their academic goals by enabling them to practice and learn with problems relevant to the concepts they are studying. through this experience, students are able to go through and answer relevant problems from our library of study documents course hero is not sponsored or endorsed by any college or university.;;
if there is still time to get a new answer, please return to the question thread and rate the answer provided by the tutor as helpful or unhelpful. please ensure to include the specific reason you're denying the answer so our support team can address your concerns appropriately. please note incorrect information must be reported within 30 days of the requested deadline. if the deadline has passed, or you have already accepted the answer, please contact our support team using the contact us button below course hero is not sponsored or endorsed by any college or university.;;
to ensure that students' questions meet our platform guidelines and honor code policies, all submitted questions must go through our standard quality check before they can receive explanations from tutors. if your question has been sent back to you because it requires revisions, you can easily update it by going back to the question thread and following the provided feedback comments on how to make appropriate updates course hero is not sponsored or endorsed by any college or university.;;
you can cancel any recently posted question that has not yet received an explanation. there may be times when course hero steps in to cancel a member's question. this may happen if the question cannot receive an answer, has not received a response from a tutor or question processor, or has received an inaccurate or unsatisfactory explanation. if this occurs, members will be notified about the cancellation and their question will be redeemed course hero is not sponsored or endorsed by any college or university.;;
we do not remove any questions from our website. as a member benefit, you gain full access to all previously posted materials, including sample questions asked by other members. therefore, we do not remove any questions from our website that are posted, per our terms of use course hero is not sponsored or endorsed by any college or university.;;
if you're not satisfied with the help provided by our tutors, we recommend flagging the moderator within the question thread so we can follow up internally. you may also request that the question be canceled and considered for refund by contacting our support team by clicking contact us below if a refund is granted and your question was canceled and the payment was made with one of your questions, that question will be returned to your account. if your question was paid for with a credit or debit card, the transaction will be reversed within 5 business days of its cancellation course hero is not sponsored or endorsed by any college or university.;;
to ensure that students' questions meet our platform guidelines and honor code policies, all submitted questions must first go through our standard quality check before they can receive explanations from tutors. if your question has been sent back to you because it requires revisions, you will need to update it appropriately before it can be passed on to tutors and receive explanations course hero is not sponsored or endorsed by any college or university.;;
to view the status of a question you have recently posted, log in to your account and select my library from the left-hand navigation panel. from there, select the tab that says my questions to see all of the questions you've posted so far course hero is not sponsored or endorsed by any college or university.;;
it's against course hero's policy to post the exact same question twice in succession. it is your responsibility to ensure questions are only posted and answered once if a question is not answered or cancelled before it is answered you may re-post the question, only after the other question has expired or cancelled. otherwise, members who post duplicate questions are liable to be charged for both as soon as tutors begin working on those questions course hero is not sponsored or endorsed by any college or university.;;
because questions aren't assigned, they can be answered by multiple tutors, giving the student the opportunity to choose the best answer provided. the tutor who provided that best answer gets paid for that question course hero is not sponsored or endorsed by any college or university.;;
course hero wants you to get the most out of your tutor experience. therefore, after your tutor has submitted an answer and while the question is still open, you're encouraged to follow up with your tutor to request clarification or additional information. if, after following up with your tutor, you still don't feel the answer you have is correct or complete, please mark the answer as unhelpful and flag a question processor. the question processor will be able to address the situation and, if necessary, cancel the question. please note inquiries must be reported within 30 days of the requested deadline course hero is not sponsored or endorsed by any college or university.;;
taking the time to write thorough, clear, and specific questions allows tutors to provide you with the most helpful step-by-step explanations, and it also helps ensure that you receive the help you need as quickly as possible. when writing your question, always double-check that it note that all submitted questions go through a standard quality check before they're sent to tutors. if the above checklist is not adhered to, you may be required to make appropriate revisions before tutors can start providing explanations, thereby extending the time it takes to get the help you need course hero is not sponsored or endorsed by any college or university.;;
visit 247 homework help and type your question in the text box. for further detail, scroll down on that page to view tips for asking a question as well as sample questions. most questions receive explanations within 15 minutes of submission. if you have no available questions, the question will be charged to the credit card on file, once a tutor explanation has been posted. you can find and update your credit card information by going to your account settings course hero is not sponsored or endorsed by any college or university.;;
you can view more than 600 of our course herocreated literature study guides by going to our literature study guides page course hero is not sponsored or endorsed by any college or university.;
there are several ways you can search our repository of over 30 million documents near the top of each page, you should see a search bar that says find study resources. type any keywords and then press enter. you will then be able to divide the search results by course, questions answer qa, or study document. if you click the view more options tab, you will have the option to sort by most relevant, sort by most viewed, and sort by most recent in addition, you can further limit your search by school, course, or subject course hero is not sponsored or endorsed by any college or university.;;
question processors oversee tutor and question activity to ensure quality and timeliness. as a member, you can flag a question processor if you feel that your tutor is not able to answer your question. the question processor will help to resolve any issues with the tutor and ensure that your question is answered by your deadline course hero is not sponsored or endorsed by any college or university.;;
our members are encouraged to flag a question processor when they need to resolve an issue with their tutor or question. examples of reasons to flag a question processor are clarification needed as to why a question is not answered inappropriate or unprofessional behavior by the tutor course hero is not sponsored or endorsed by any college or university.;
in order to ensure that students always receive the highest-quality help from tutors, we've implemented a quality assurance step in the tutoring process. this step serves to ensure that all submitted questions go through a standard quality check to make sure they're ready to receive high-quality explanations from tutors. with this quality check, a single question can be sent back to students for revision up to 3 times. although this back-and-forth may increase response times from tutors, it also increases the likelihood that the question is clearly understood by tutors, thereby allowing students to receive the most helpful and highest-quality explanations possible course hero is not sponsored or endorsed by any college or university.;;
while there is no time limit for updating your question, please keep in mind that it will not be sent to tutorsand will therefore not receive an explanationuntil the appropriate revisions have been made course hero is not sponsored or endorsed by any college or university.;;
once you've unlocked a study document, you're welcome to view and download it as many times as you'd like. you are not currently able to download textbook solutions and explanations or qa course hero is not sponsored or endorsed by any college or university.;;
once you've located a study document or qa, you'll need to unlock the content to view it in its entirety. if you're looking at a document, you'll see a button that says, unlock document. if you're looking at a question that has been asked by another student, you'll see an unlock solution button. clicking this button will use one of your unlocks and will un-blur the document, or reveal the answer provided by the tutor if you're a premier member, you have full access to view textbook solutions and explanations if you're a basic free member, you'll need to unlock the textbook solutions and explanations to view it in its entirety find more information on earning unlocks course hero is not sponsored or endorsed by any college or university.;;
contrary to popular belief, we do not compensate students financially for their study documents. the only way to earn money on course hero is by becoming a tutor. our tutors get fairly compensated for helping students learn. top tutors on course hero make an average of 500 per week for information on how to become a tutor, click here course hero is not sponsored or endorsed by any college or university.;;
the feature to ask questions directly to tutors, as well as to ask advanced questions, is no longer available. the objective of this change is to ensure that all questions receive the same level of high-quality explanations from tutors course hero is not sponsored or endorsed by any college or university.;;
if you're prompted to earn a bonus question by tagging your question to a course, you'll automatically see the bonus question added to your account once you've accepted the explanation to the tagged question. you can then apply the bonus question toward your next question within 30 days course hero is not sponsored or endorsed by any college or university.;;
we'll help you find the best version of moodle for your organisation looking for information or support for moodle services please confirm that moodle pty ltd may contact you via email you can unsubscribe at any time by clicking the link in the footer of our emails. for information about our privacy practices, please visit our website we use mailchimp as our marketing platform. by clicking below to subscribe, you acknowledge that your information will be transferred to mailchimp for processing. learn more about mailchimp's privacy practices here necessary cookies are absolutely essential for the website to function properly. this category only includes cookies that ensures basic functionalities and security features of the website. these cookies do not store any personal information.;;
important information about covid-19 our commitment to you remains even stronger during these challenging times. we've increased the flexibility for flight date andor destination changes go to the page with coronavirus information learn more if your specific case has not been resolved yet, send us a message or follow up if you already sent a request;;
go to our flight certificate service line and download the document certifying you flew with us on the form, you can enter the following information if you don't remember your reservation code, look for it in the confirmation email we sent when you purchased your ticket. it's a 6-letter code, for example, vbcdgg your opinion is important to us;;
in general, the invoice and proof of payment are delivered directly to the home of the person who purchased the service. however, depending on the country where you made the purchase, this may vary. if you have questions, contact our contact center so we can assist you the latam travel services are only available in argentina, chile, colombia and peru your opinion is important to us;;
you can pay with your credit card in all of our sales channels and, in chile, also with your debit card. you can also pay in person at our sales offices even if you purchase on url or through the contact center. learn all of the payment options available in your country your opinion is important to us;;
at latam we are committed to our passengers, which is why we have increased the flexibility in our date change policy for flights andor destinations check all the alternatives you have depending on the date you bought your flight and s tay tuned for information updates and measures we're taking as a company in the face of the coronavirus outbreak your opinion is important to us;;
there are a number of restricted objects that include some types of electronic devices, lithium batteries, flammable objects, mercury thermometers, electro-shock weapons, products of animal origin, plant origin or their derivatives, etc review the restricted items in the travel information section of url, and the list of prohibited items your opinion is important to us;;
your checked baggage allowance depends on your elite membership category, the fare you chose when purchasing your ticket and the route you are traveling on. -measure a maximum of 158 cm length, width and height, and weigh a maximum of 23 kilos. if it exceeds these measurements and weight, you will need to pay an additional fee -not contain restricted articles or prohibited items -be checked at the latam check-in counters at any airport. otherwise, you will be charged an additional fee at the time of boarding review your purchase information here if you need more information about checked baggage, go here find out about our baggage agreements for when you travel with other airlines if you need to travel with special or oversized baggage, please see here about costs and conditions your opinion is important to us;;
you may take one carry-on bag and one personal item at no extra cost, under your care and responsibility, for any fare purchased you may take a personal item with you, a purse, a laptop bag, a baby diaper bag, etc. under the seat in front of you, except in first rows and exit rows. please have in mind that if your carry-on baggage exceeds the maximum size or weight allowance, you will have the option to check it for an extra fee. if you decide not to check your baggage, we won't be able to send it in your flight or be responsible for it review baggage allowed according to your reservation and additional baggage reference value if you need more details, enter here your opinion is important to us;;
the new sanitary controls for access to the boarding areas are taking additional time and may interfere with your arrival for the flight there are times of the year when air travel increases. during high season, we recommend you arrive even earlier to the airport and that you double-check flight times in my trips your opinion is important to us;;
"the documentation for a minor traveling alone or with only one parent is subject to the restrictions of each country of departure, connection and destination within these requirements, we recommend having an authorization letter from the parents, responsible adult or legal guardian; in addition to a passport or id card, as applicable for more information, please contact the applicable entity for each country. for domestic flights, contact the national police; for international flights, contact the immigration authorities your opinion is important to us";;
covid-19 before traveling, carefully review the health and safety measures that each country requires to allow enter to their territory for international flights, you must travel with the following documents on our website, you can see if you need a passport or visa for your next trip also, for minors traveling alone, with third parties or with one of their parents, we recommend getting an authorization letter from the parents, responsible adult or legal guardian and a passport or id document. this depends on the restrictions of each country of departure, connection andor destination. for more information, please contact the immigration authorities at latam, we want to make sure nothing stops you from enjoying your trip, which is why we recommend you review your documents and make sure your id is valid your opinion is important to us;;
just go to url, select your destination, travel date, number of passengers and continue then choose the flight that best suits you and select your method of payment your opinion is important to us;;
latam is committed to the health of all our passengers, and so we are not transporting anybody who may be infected with the coronavirus covid-19 or who think they might have it all passengers must adhere to the health thresholds of the local health care bodies, where they confirm what the state of heath is of each person your opinion is important to us;;
we are committed to keeping our employees and clients safe during the current global coronavirus covid-19 outbreak. we are following all world health organization recommendations and local authority recommendations in the areas we operate to find out more about the policies on flexibility and precautions that we have taken in response to the coronavirus outbreak, please go to our section with important information about covid-19 your opinion is important to us;;
to find out if your flight has been canceled due to the coronavirus covid-19 contingency, you can check for updates in our section flight status, from 48 hours before your flight, or alternatively in my trips, with your reservation code and surname your opinion is important to us;;
due to the complex situation that we are going through on a global scale, our contact center is receiving a high volume of calls. in order to help our passengers, if you want to contact us to get assistance, please only do so if you are flying within the next 48 hours the following information can also help you solve what you need online, without having to call us your opinion is important to us;;
if your flight was canceled or rescheduled by the coronavirus covid-19 pandemic and you know you won't be able to travel this year, don't worry, you won't lose your money. you may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with miles or with latam pass points to request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. once we receive your request, we'll email you a travel voucher, valid until december 31st, 2021. you can use it on a variety of our services tickets on latam flights, aditional baggage, paying for fines or baggage excess, fee differences, among others call us only if you will be flying within the next 48 hours due to the complex situation that we are all going through on a global scale, we remind you that we are receiving a high volume of calls to our contact center. in order to help our passengers, if you want to contact us to get assistance, please only do so if you are flying within the next 48 hours to find out more about the policies on flexibility and precautions that we have taken in response to the coronavirus outbreak, please go to our section with important information about covid-19 your opinion is important to us;;
visit the my trips section on url and enter your reservation code and last name, or your latam pass account number. there, you can see how long your flight will take to reach its destination your opinion is important to us;;
yes, but please bear in mind that this incurs an additional fee. for more details, check the special baggage section your opinion is important to us;;
yes, a prescription may be required that certifies your need to use the medication during your trip, taking into account the hours of flight and connections. at latam, we do not offer the cold chain service for transporting medications should you need to transport them, you must carry them in an appropriate container that must remain under your care during the entire trip and comply with standards for carry-on baggage and dangerous goods your opinion is important to us;;
there are restrictions on items such as fire arms, animals, plants or their derivatives, sharp objects, powder, liquid, gel, pepper spray and aerosols your opinion is important to us;;
extra luggage prices are subject to the number of items, their weight, and your flight route there are three types of baggage purchases - special baggage such as sports equipment, musical instruments, televisions or monitors review baggage allowed according to your reservation and additional baggage reference value if you have a connection with another airline, review the airline's baggage agreements your opinion is important to us;;
children between 0 and 23 months traveling on an infant fare can only bring 1 personal item into the cabin, such as if there is no space available in the cabin, we will check it into the hold at no additional cost the infant fare does not include baggage, but if you have a promo, light, plus or top fare ticket, you can purchase it at a discount up to 6 hours before your flight through my trips, by calling the contact center or directly at the airport for more information visit our section baggage your opinion is important to us;;
whether it's for take-off or landing, find information about the main latam terminals here this terminal change is temporary. check its validity before traveling your opinion is important to us;;
for domestic flights within argentina, argentinian citizens must show adults valid digital national identity document dni. valid passport. a lost item report will not be accepted in lieu of a document when starting a trip -passengers aged 75 or over on december 31, 2014 are exempt from renewing their document and can travel by showing their green cover dni, or former id document for men libreta de enrolamiento or former id document for women libreta cvica minors valid digital national identity document babies up to one year of age require a birth certificate containing the minor's dni numbers, provided that they are accompanied by at least one of their parents, who must carry one of the aforementioned documents as proof of identity your opinion is important to us;;
before traveling, carefully review the health and safety measures that each country requires to allow enter to their territory your opinion is important to us;;
fuel is a costly consumable with an unpredictable value in the international market that is why we apply a surcharge on the value of your fare to anticipate these fluctuations and allow our financial sustainability if you would like to know more about this topic, visit our fuel surcharge section your opinion is important to us;;
if you present any symptoms during a flight, you must inform the flight crew immediately. likewise, you must let them know if you have been in any country with confirmed cases of coronavirus covid-19 during the last 14 days on board, we have internal protocols to follow in the event of any suspected infectious disease your opinion is important to us;;
if you are going to travel, remember to bring your own mask, as there will be no distribution at airports. the use of self-made masks is allowed your opinion is important to us;;
latam and american airlines will respect all tickets purchased or redeemed until april 30, 2020, so if you fly after that date, you will not see any changes in your conditions. given this, the flight, the redemption and accumulation will maintain the conditions set forth in your ticket meanwhile, if you need to make a change to your redeemed ticket on one of the one world airlines trips, up until april 30 and regardless of whether the flight is after that date, you can do so subject to flight availability however, if you wish to make a change as of may 1, 2020 to your redeemed ticket, you will not be able to make changes to your flight on american airlines. on the other hand, if you wish to make a modification for tickets redeemed on latam or other airlines with which we have an agreement, the refund of the ticket will be processed, extending the validity of the milespoints, counting from the start date of the ticket trip 1 year for miles and 2 years for points. in both cases, the process is applied without a penalty fee passengers requesting changes in tickets redeemed with american airlines from may 1st, to fly from that date on, may make changes to fly on latam, or other airlines with which we have frequent flyer agreement, maintaining the origin-destination. if there is no change option, the refund of the redeemed ticket can be processed, extending the validity of the milespoints, starting from the start date of the ticket 1 year for miles and 2 years for points. other options are being considered to be offered to passengers, which will be shared in a timely manner until april 30, latam passengers can continue to access the american airlines vip lounges. the only airport where latam operates and our passengers use the american airlines vip lounge is in new york john f. kennedy international airport. given the latam operations change from terminal 8 to terminal 4 at that airport since february 1, 2020, access to the delta vip lounge will be available. there will be no changes for the rest of the us airports and passengers will be able to continue accessing latam and third-party lounges until april 30, 2020 the current conditions regarding accumulation will be maintained with all the airlines of the one world alliance, including american airlines we will also respect all the conditions of your tickets, so if your flight is from may 1, but you bought your ticket before that date, you will accumulate milespoints under the conditions specified in your ticket at the same time, latam works to maintain accumulation of latam pass mileslatam pass points with most of the airlines of the one world alliance, links that we will announce in a timely manner the frequent flyer agreement with american airlines will remain in effect until latam airlines group leaves the one world alliance on april 30, 2020. as of that date, an aadvantage member may not earn miles when flying on latam, or redeem tickets for latam flights. from this date on, aadvantage members should consult their own program your opinion is important to us;;
to close your latam pass account, you should send your request via our contact form, which will open a claim to which you will need to add the following documents remember to check item 3 of the terms and conditions of the program on url your opinion is important to us;;
yes, you can, both in your carry-on baggage and in your hold baggage, but you must take it in an airtight container to avoid spills or smells that affect the rest of the baggage take into account that some countries have restrictions for certain foods. therefore, we recommend becoming informed on the conditions of the country you're traveling to, contacting the health authorities of the country through your consulate review more details in the section restricted items your opinion is important to us;;
generally, it's not necessary since layovers are short stops in an intermediate airport but you'll continue your route until your destination. nevertheless, we recommend to always pay attention to the crew's indications since in certain occasions it could be necessary your opinion is important to us;;
if you are traveling with children under two years old, you can take one collapsible stroller, one car seat or one bassinet free of charge, provided that there is space in the airplane's cabin. otherwise, they will need to be shipped as checked baggage you can find more details in the section checked baggage on url your opinion is important to us;;
go to check-in and enter your information we will ask for your last name and reservation code you can find this in the confirmation e-mail we sent when you purchased your ticket. you can check-in within the 48 hours before your flight departure time we will also request personal information and your travel document information. once we have this information, you will be able to get your boarding pass remember that online check-in closes 60 minutes before your flight departure time for domestic flights and 75 minutes before international flights if you need more information about check-in please check our recommendations your opinion is important to us;;
peruvian nationals must present adults valid or expired id card, driver's license or passport minors valid or expired id card, passport, original birth certificate or certified copy according to the cdigo de nios y adolescentes children and adolescents code, they must travel with at least one parent. if they travel alone, they require notarized permission from one parent your opinion is important to us;;
this depends on various factors such as your country of origin, flight connections and recent stays in endemic areas or those considered to be at risk as a result, we recommend that you check in advance with the consulate or embassy of the country you are traveling to, in order to confirm whether vaccinations are necessary before traveling remember that the rules may change at any time and are determined by each country your opinion is important to us;;
tickets redeemed with miles or points can be changed, depending on the conditions of what you redeem. there may also be an associated fee, which varies depending on what you redeem to process the refund or change, send us a request through our contact center for peru, endorsements can only be obtained via the contact center if your redeemed ticket can be refunded or changed, the miles or points will be added to your account balance according to the following rules - that the ticket has not been used and is valid. - that the request is made up to the same date as the trip. - that the miles redeemed have not expired your opinion is important to us;;
no, to return a ticket redeemed with latam pass miles or multiplus points, send us a request through our contact form. the ticket refund form on url only allows for refunds of tickets purchased with cash and whose fare allows for it. an executive will tell you the fee associated with your request and will inform you about the amount of miles or points that will be added to your account. for tickets redeemed with multiplus points, the process may take up to 7 days for reimbursement and will be available in your account within a maximum of 30 days since the request your opinion is important to us;;
if your flight was cancelled or if there has been an itinerary change that is our fault, you have the following options you can bring the flight forward by up to 7 days or postpone it by 15 days from the original date, without any penalties in reschedule your flight change the flight route, keeping in mind the fare's validity, paying the possible difference between fares. log in here to search for the option that best suits you remember that you can only choose one of these options for every affected trip your opinion is important to us;;
your rights as a passenger are those of the country where the delay or cancellation of your flight happens, regardless of your nationality and where you bought your ticket that means that, if you have a flight from miami to santiago, the laws of the united states determine your rights find out what are your rights in each country from where our flights depart your opinion is important to us;;
our latam flight crew have a protocol to deal with any suspicious case, in line with the criteria set out by the world health organization - that is, for any person with a high fever, difficulty in breathing andor if they have visited any of the countries with confirmed cases however, it is important that you know that the confirmation of cases can only be done by a doctor in a hospital center, subject to the verification of the local health authorities your opinion is important to us;;
to become a latam pass member, earn latam pass miles or points and enjoy the benefits of the program, please register for our program by completing the registration information the only requirement you must meet is to be older than two years of age, regardless of your nationality or country of residence. registration is free for you and is exclusive to an individual member. it is impossible for two people to manage a single account see more details of the latam pass program in our terms and conditions if you wish to close your latam pass membership account you must submit a request through our contact form, where a personal case will be created. follow the instructions and wait for confirmation your opinion is important to us;;
our app is designed to bring all of latam's services and benefits right to the palm of your hand download our app for free from the app store or google play your opinion is important to us;