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GRADUATE ENGINEER Summary Intellectually curious and resourceful *Great interpersonal skills and ability to communicate effectively at all levels within an organization Experience 03/2014 to Current Graduate Engineer Company Name － City , State Developed conceptual plans for two intersections near Jersey Shore University Medical Center, based on traffic data, geometric constraints, and roadway design standards. Employed knowledge of Microstation, Inroads, Excel, and VBA to efficiently complete miscellaneous tasks, including producing reports, creating visual displays, and generating automated text descriptions. Applied vehicle turning software (AutoTurn) to analyze intersection design and geometric layout on various projects. Member of the highway design team on I-295 Direct Connection Contract 3 project; developed grading on complex pavement widening sections, revised vertical and horizontal alignments to meet NJDOT standards, modeled highway sections using CAD (Microstation) and design software (Inroads), and generated plan cross sections. Coordinated quantity effort across multiple disciplines (Highway, Electrical, Drainage, Utilities) on I-295 Direct Connection Contract 3; used in-house Excel VBA program to collect and organize quantity data, and devised additional VBA macros to optimize the initial setup and printing of quantity calculation sheets. Designed horizontal and vertical alignments, superelevation constraints, and guide rail for I-280 Ramp 2P bridge deck replacement project. Worked on multiple roadway resurfacing and maintenance projects; identified critical as-built information to present on plans, and developed ADA compliant grading and geometric layout for pedestrian facilities. 07/2012 to 08/2012 Summer Aviation Intern Company Name － City , State Assisted the Port Authority's Manager of Structural Integrity. Presented summaries of engineering reports to PA technical and non-technical staff. Compiled and organized Safety and Priority Repair data from numerous inspection reports. Inspected bridge components alongside members of Port Authority's Engineering Division. Created details for the repair of longitudinal cracking along roadway, and the remediation of cracked catch basin, as well as cost estimates. Gathered information on tenant employees to be relocated; generated cubicle plan for new tenant building. Education Present Master of Science : Civil Engineering New Jersey Institute of Technology － City , State Civil Engineering October 2013 Bachelor of Science : Civil Engineering Rutgers University － City , State Civil Engineering 3.7/4.0 Achieved passing score on FE/EIT Exam *Relevant Courses: Intro to Transportation, Transportation Planning, Transportation Capstone Interests Programming, Reading, Creative Writing, Rock Climbing Languages Fluent in Spanish. Skills ADA, CAD, CSS, design software, EIT, Excel VBA, HTML, inspection, layout, macros, Excel, Powerpoint, Word, Microstation, producing, Python, Safety, Fluent in Spanish, Transportation, Utilities, VBA, visual displays Additional Information Interests: Programming, Reading, Creative Writing, Rock Climbing

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME881217219" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_881217219_1_576957673" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="881217219FNAM1"> </span> <span> </span> <span class="field" id="881217219LNAM1"> GRADUATE ENGINEER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM881217223" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM881217223"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_881217223_1_576957680" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="881217223FRFM1"> Intellectually curious and resourceful *Great interpersonal skills and ability to communicate effectively at all levels within an organization</div> </div> </div> <div class="section" id="SECTION_ACCM881217439" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR881217221" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR881217221"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_881217221_1_576957675" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="881217221JSTD1"> 03/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="881217221EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="881217221JTIT1"> Graduate Engineer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="881217221COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="881217221JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="881217221JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="881217221JDES1" itemprop="description"> <ul> <li> Developed conceptual plans for two intersections near Jersey Shore University Medical Center, based on traffic data, geometric constraints, and roadway design standards.</li> <li> Employed knowledge of Microstation, Inroads, Excel, and VBA to efficiently complete miscellaneous tasks, including producing reports, creating visual displays, and generating automated text descriptions.</li> <li> Applied vehicle turning software (AutoTurn) to analyze intersection design and geometric layout on various projects.</li> <li> Member of the highway design team on I-295 Direct Connection Contract 3 project; developed grading on complex pavement widening sections, revised vertical and horizontal alignments to meet NJDOT standards, modeled highway sections using CAD (Microstation) and design software (Inroads), and generated plan cross sections.</li> <li> Coordinated quantity effort across multiple disciplines (Highway, Electrical, Drainage, Utilities) on I-295 Direct Connection Contract 3; used in-house Excel VBA program to collect and organize quantity data, and devised additional VBA macros to optimize the initial setup and printing of quantity calculation sheets.</li> <li> Designed horizontal and vertical alignments, superelevation constraints, and guide rail for I-280 Ramp 2P bridge deck replacement project.</li> <li> Worked on multiple roadway resurfacing and maintenance projects; identified critical as-built information to present on plans, and developed ADA compliant grading and geometric layout for pedestrian facilities.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_881217221_2_576957676" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="881217221JSTD2"> 07/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="881217221EDDT2"> 08/2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="881217221JTIT2"> Summer Aviation Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="881217221COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="881217221JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="881217221JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="881217221JDES2" itemprop="description"> <ul> <li> Assisted the Port Authority's Manager of Structural Integrity.</li> <li> Presented summaries of engineering reports to PA technical and non-technical staff.</li> <li> Compiled and organized Safety and Priority Repair data from numerous inspection reports.</li> <li> Inspected bridge components alongside members of Port Authority's Engineering Division.</li> <li> Created details for the repair of longitudinal cracking along roadway, and the remediation of cracked catch basin, as well as cost estimates.</li> <li> Gathered information on tenant employees to be relocated; generated cubicle plan for new tenant building.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC881217222" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC881217222"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_881217222_1_576957677" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="881217222GRYR1"> Present</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="881217222DGRE1" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" id="881217222STUY1"> Civil Engineering</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="881217222SCHO1" itemprop="name"> New Jersey Institute of Technology</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="881217222SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="881217222SSTA1"> State</span> <span class="joblocation jobstate" id="881217222SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="881217222FRFM1"> Civil Engineering</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_881217222_2_576957678" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="881217222GRYR2"> October 2013</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="881217222DGRE2" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="881217222STUY2"> Civil Engineering</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="881217222SCHO2" itemprop="name"> Rutgers University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="881217222SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="881217222SSTA2"> State</span> <span class="joblocation jobstate" id="881217222SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="881217222FRFM2"> Civil Engineering 3.7/4.0</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_881217222_3_576957679" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="881217222GRYR3"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="881217222DGRE3" itemprop="name"> Achieved passing score on FE/EIT Exam *Relevant Courses: Intro to Transportation, Transportation Planning, Transportation Capstone</span> <span class="programline" id="881217222STUY3"> </span> </span> <span class="paddedline"> <span class="field" id="881217222FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR881217224" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR881217224"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_881217224_1_576957681" style="padding-top:0px;"> <div class="field singlecolumn" id="881217224FRFM1"> Programming, Reading, Creative Writing, Rock Climbing</div> </div> </div> <div class="section" id="SECTION_LANG881217225" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG881217225"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_881217225_1_576957682" style="padding-top:0px;"> <div class="field singlecolumn" id="881217225FRFM1"> Fluent in Spanish.</div> </div> </div> <div class="section" id="SECTION_SKLL881217227" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL881217227"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_881217227_1_576957684" style="padding-top:0px;"> <div class="field singlecolumn" id="881217227FRFM1"> ADA, CAD, CSS, design software, EIT, Excel VBA, HTML, inspection, layout, macros, Excel, Powerpoint, Word, Microstation, producing, Python, Safety, Fluent in Spanish, Transportation, Utilities, VBA, visual displays</div> </div> </div> <div class="section" id="SECTION_ADDI881217228" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI881217228"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_881217228_1_576957685" style="padding-top:0px;"> <div class="field singlecolumn" id="881217228FRFM1"> <ul> <li> Interests: Programming, Reading, Creative Writing, Rock Climbing</li> </ul> </div> </div> </div> </div>

AVIATION

OFFICE MANAGER/MANAGING DIRECTOR Professional Summary Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system. Skills Strong p resentation skills Accomplished leader Patient evaluation/intervention Professional bedside manner Adept at prioritizing/managing deadlines Patient-focused care Trained in pre- and post-surgical care Competent in physical assessments Minor surgery assistance awareness Work History Office Manager/Managing Director 02/2014 to Current Company Name – City , State Overseeing entire clinical department and ensuring physician orders are followed through as requested Overseeing all of the office staff and the daily operations of the company Day to day problem solving for all departments in the office, as well as taking problematic phone calls for all departments Hiring and training new office staff Hiring and training new doctors and physician assistants, completing all the necessary paperwork Enrolling doctors and PAs with Medicare and malpractice insurance Setting up new employees with Practice Fusion and Payroll Communicating with doctors and physician assistants on a daily basis to ensure the day is running smoothly and resolving any issues they may have Marketing to home health companies to Company payroll Quality Assurance. quality assurance 04/2013 to 02/2014 Company Name – City , State Liaising with patients, nurses, doctors, pharmacists and various medical personnel on a daily basis to provide the utmost service to all involved in patient care. Follow up with patients, doctors and nurses to ensure that everything was accomplished as required. Inputting patient information from the doctor's notes into the electronic medical Records. Ordering and following up with laboratory and diagnostic workup as requested by the doctor, as well as calling in medication to the pharmacy. Recruited, hired, trained and coached on average of [number] new employees per year. Established and maintained systems that safely met residents' needs. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Interpreted and communicated new or revised policies to staff. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Continually maintained and improved the company's reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Routinely collaborated with department managers to correct problems and improve services. Supervised and managed the daily activities of a clinical team consisting of [number] physicians, nurses and support staff. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Led clinical team in delivering care services that promoted optimal resident health. Volunteer 09/2011 to 05/2013 Company Name – City , State Interviewed patients to obtain medical information, weight and height measurements and vital signs. Documented patient information obtained from interviews. Completed clinical rotations in Geriatrics. Responsible for primary care, case management, and medication management. Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Assisted doctors with surgeries and non-invasive procedures. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Managed care for post-operative patients through discharge. Accurately recorded and reported test results according to established procedures. Healthcare 01/2009 to 01/2011 Company Name Effectively communicated with patients to convey information about procedures in a clear, concise manner. Consistently updated patient charts, performed blood work, assisted doctors in surgery, conducted patient physicals, and aided in patient therapy sessions. Loretto Hospital. Bethany Hospital. Education M.D. : 1 2011 WINDSOR UNIVERSITY SCHOOL OF MEDICINE - City Top [Number] % of class Continuing education in [Topic] Awards School Diligence Award - 2005  Writer's Craft Award – 2005  World Issues Award - 2005 Skills charts, concise, Hiring, insurance, notes, Marketing, office, Payroll, personnel, problem solving, Quality Assurance, phone Additional Information AWARDS: School Diligence Award - 2005 Writer's Craft Award - 2005 World Issues Award - 2005 VOLUNTEER: ANN AND ROBERT H. LURIE CHILDREN'S HOSPITAL, Chicago, Illinois Formerly Children's Memorial Hospital

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME506729777" style=" padding-top:0px; "> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_506729777_1_330847891"> <div class="name" itemprop="name"> <span class="field" id="506729777FNAM1"> </span> <span> </span> <span class="field lName" id="506729777LNAM1"> OFFICE MANAGER/MANAGING DIRECTOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM506729781" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM506729781"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_506729781_1_330847898"> <div class="field singlecolumn" id="506729781FRFM1"> Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system.</div> </div> </div> <div class="section" id="SECTION_HILT506730243" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT506730243"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_506730243_1_330855765"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="506730243SKC11"> <ul> <li> Strong p<font color="#000000"> resentation skills</font> </li> <li> Accomplished leader</li> <li> Patient evaluation/intervention</li> <li> Professional bedside manner</li> </ul> </td> <td class="field twocol_2" id="506730243SKC21"> <ul> <li> Adept at prioritizing/managing deadlines</li> <li> <font style="line-height: 1.5;"> Patient-focused care</font> </li> <li> Trained in pre- and post-surgical care</li> <li> Competent in physical assessments</li> <li> Minor surgery assistance awareness</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR506729779" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR506729779"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_506729779_1_330847895" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="506729779JTIT1"> Office Manager/Managing Director</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="506729779JSTD1"> 02/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="506729779EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="506729779COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="506729779JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="506729779JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="506729779JDES1" itemprop="description"> <ul> <li> Overseeing entire clinical department and ensuring physician orders are followed through as requested Overseeing all of the office staff and the daily operations of the company Day to day problem solving for all departments in the office, as well as taking problematic phone calls for all departments Hiring and training new office staff Hiring and training new doctors and physician assistants, completing all the necessary paperwork Enrolling doctors and PAs with Medicare and malpractice insurance Setting up new employees with Practice Fusion and Payroll Communicating with doctors and physician assistants on a daily basis to ensure the day is running smoothly and resolving any issues they may have Marketing to home health companies to Company payroll Quality Assurance.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_506729779_2_330847896" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="506729779JTIT2"> quality assurance</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="506729779JSTD2"> 04/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="506729779EDDT2"> 02/2014</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="506729779COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="506729779JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="506729779JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="506729779JDES2" itemprop="description"> <ul> <li> Liaising with patients, nurses, doctors, pharmacists and various medical personnel on a daily basis to provide the utmost service to all involved in patient care.</li> <li> Follow up with patients, doctors and nurses to ensure that everything was accomplished as required.</li> <li> Inputting patient information from the doctor's notes into the electronic medical Records.</li> <li> Ordering and following up with laboratory and diagnostic workup as requested by the doctor, as well as calling in medication to the pharmacy.</li> <li> Recruited, hired, trained and coached on average of <font color="#0000FF"> [number]</font> new employees per year.</li> <li> Established and maintained systems that safely met residents' needs.</li> <li> Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.</li> <li> Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.</li> <li> Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.</li> <li> Interpreted and communicated new or revised policies to staff.</li> <li> Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.</li> <li> Developed and achieved financial and growth goals.</li> <li> Continually maintained and improved the company's reputation and positive image in the markets served.</li> <li> Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.</li> <li> Routinely collaborated with department managers to correct problems and improve services.</li> <li> Supervised and managed the daily activities of a clinical team consisting of <font color="#0000FF"> [number]</font> physicians, nurses and support staff.</li> <li> Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.</li> <li> Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.</li> <li> Led clinical team in delivering care services that promoted optimal resident health.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_506729779_3_330847893" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="506729779JTIT3"> Volunteer</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="506729779JSTD3"> 09/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="506729779EDDT3"> 05/2013</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="506729779COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="506729779JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="506729779JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="506729779JDES3" itemprop="description"> <ul> <div> <br/> </div> <li> Interviewed patients to obtain medical information, weight and height measurements and vital signs.</li> <li> Documented patient information obtained from interviews.</li> <li> Completed clinical rotations in Geriatrics.</li> <li> Responsible for primary care, case management, and medication management.</li> <li> Assessed patients and documented their medical histories.</li> <li> Evaluated patient care needs, prioritized treatment, and maintained patient flow.</li> <li> Assisted doctors with surgeries and non-invasive procedures.</li> <li> Collected blood, tissue and other laboratory specimens and prepared them for lab testing.</li> <li> Performed vitals/glucose testing and assisted in administering injections and urinalysis.</li> <li> Managed care for post-operative patients through discharge.</li> <li> Accurately recorded and reported test results according to established procedures.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_506729779_4_330847894" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="506729779JTIT4"> Healthcare</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="506729779JSTD4"> 01/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="506729779EDDT4"> 01/2011</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="506729779COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="506729779JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="506729779JSTA4" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="506729779JDES4" itemprop="description"> <ul> <li> Effectively communicated with patients to convey information about procedures in a clear, concise manner.</li> <li> Consistently updated patient charts, performed blood work, assisted doctors in surgery, conducted patient physicals, and aided in patient therapy sessions.</li> <li> Loretto Hospital.</li> <li> Bethany Hospital.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC506729780" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC506729780"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_506729780_1_330847897" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="506729780DGRE1" itemprop="name"> M.D.</span> <span> : </span> <span class="programline" id="506729780STUY1"> </span> <span class="datesWrapper"> <span class="jobdates" id="506729780GRYR1"> 1 2011</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="506729780SCHO1" itemprop="name"> WINDSOR UNIVERSITY SCHOOL OF MEDICINE</span> <span> </span> <span> - </span> <span class="joblocation jobcity" id="506729780SCIT1"> City</span> <span class="joblocation jobstate" id="506729780SSTA1"> </span> </span> <span class="paddedline"> <span class="field" id="506729780GRPA1"> </span> </span> <span class="field" id="506729780FRFM1"> <ul> <li> Top <font color="#0000FF"> [Number]</font> % of class</li> <li> Continuing education in <font color="#0000FF"> [Topic]</font> </li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_CUST506742190" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_CUST506742190"> Awards</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_506742190_1_330856378"> <div class="field singlecolumn" id="506742190FRFM1"> School Diligence Award - 2005 <br/> <br/>  Writer's Craft Award – 2005 <br/> <br/>  World Issues Award - 2005</div> </div> </div> <div class="section" id="SECTION_SKLL506729784" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL506729784"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_506729784_1_330847901"> <div class="field singlecolumn" id="506729784FRFM1"> charts, concise, Hiring, insurance, notes, Marketing, office, Payroll, personnel, problem solving, Quality Assurance, phone</div> </div> </div> <div class="section" id="SECTION_ADDI506729785" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ADDI506729785"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_506729785_1_330847902"> <div class="field singlecolumn" id="506729785FRFM1"> <ul> <li> AWARDS: School Diligence Award - 2005 Writer's Craft Award - 2005 World Issues Award - 2005 VOLUNTEER: ANN AND ROBERT H. LURIE CHILDREN'S HOSPITAL, Chicago, Illinois Formerly Children's Memorial Hospital </li> </ul> </div> </div> </div> </div>

HEALTHCARE

SALES CONSULTANT, INTERIOR DESIGNER Professional Summary Results-oriented sales professional eager to join a reputable organization. Hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Highly enthusiastic with ability to absorb information rapidly and make a correct response. Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. Education Bachelor of Science : Accounting And Finance Moscow Finance University - City Interior Decorator : Interior Design Interior Decorators Institute - City Personal Trainer And Nutritionist : Athletic Training And Nutrition , 02/2014 NASM - City Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County.

<div class="MPR skn-cbg1 fontsize fontface vmargins hmargins pagesize" id="document"> <div class="firstsection" id="SECTION_PICT34c0937f-e9f2-4ac4-a25c-5617038e23e3" style="padding-top:0px;"> </div> <div class="section" id="SECTION_NAME35da794e-200c-4e58-b1a4-9b463db353a0" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_35da794e-200c-4e58-b1a4-9b463db353a0_1_90a661e1-e1f2-48b5-9c7e-6e0b6c9f4c40" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="35da794e-200c-4e58-b1a4-9b463db353a0FNAM1"> </span> <span> </span> <span class="field" id="35da794e-200c-4e58-b1a4-9b463db353a0LNAM1"> SALES CONSULTANT, INTERIOR DESIGNER</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM00195752-449c-4c1a-99d2-6a182fb17cf4" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM00195752-449c-4c1a-99d2-6a182fb17cf4"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_00195752-449c-4c1a-99d2-6a182fb17cf4_1_b45ce298-c03d-46a6-a15e-c51ef8063c64" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="00195752-449c-4c1a-99d2-6a182fb17cf4FRFM1"> <p> Results-oriented sales professional eager to join a reputable organization. Hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Highly enthusiastic with ability to absorb information rapidly and make a correct response.</p> </div> </div> </div> <div class="section" id="SECTION_HILT2932cfef-66b5-4158-83b0-e9fb92cfcacc" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT2932cfef-66b5-4158-83b0-e9fb92cfcacc"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_2932cfef-66b5-4158-83b0-e9fb92cfcacc_1_0fc35f69-bd14-4110-8a4c-54c434f79166" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="2932cfef-66b5-4158-83b0-e9fb92cfcaccSKC11"> <ul> <li> Persuasive communication</li> <li> Prospect qualification</li> <li> Retention strategies</li> </ul> </td> <td class="field twocol_2" id="2932cfef-66b5-4158-83b0-e9fb92cfcaccSKC21"> <ul> <li> Exceptional Customer Service</li> <li> Sales</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR1af55a0a-a336-4f16-911e-42c114d55ad2" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR1af55a0a-a336-4f16-911e-42c114d55ad2"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1af55a0a-a336-4f16-911e-42c114d55ad2_1_0bcfcf3a-6d79-41b4-9686-0150f588cd8f" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="1af55a0a-a336-4f16-911e-42c114d55ad2JTIT1"> Sales Consultant, Interior Designer</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="1af55a0a-a336-4f16-911e-42c114d55ad2JSTD1"> 01/2018</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1af55a0a-a336-4f16-911e-42c114d55ad2EDDT1"> 12/2020</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1af55a0a-a336-4f16-911e-42c114d55ad2COMP1" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="1af55a0a-a336-4f16-911e-42c114d55ad2JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1af55a0a-a336-4f16-911e-42c114d55ad2JSTA1" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="1af55a0a-a336-4f16-911e-42c114d55ad2JCNT1"> </span> <br/> </span> <span class="jobline" id="1af55a0a-a336-4f16-911e-42c114d55ad2JDES1" itemprop="description"> <ul> <li> Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items.</li> <li> Developed space planning concepts, color palette selections and leather presentations.</li> <li> Used consultative sales approach to understand customer needs and recommend relevant offerings.</li> <li> Created detailed sales presentations to communicate product features and market data.</li> <li> Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.</li> <li> Collaborated with vendors to align style consistency with other marketing materials.</li> <li> Promoted customer satisfaction byunderstanding their needs and increased sales.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1af55a0a-a336-4f16-911e-42c114d55ad2_2_b04115a6-3930-4622-aa5d-851df6a11e64" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="1af55a0a-a336-4f16-911e-42c114d55ad2JTIT2"> Designer, Sales Consultant</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="1af55a0a-a336-4f16-911e-42c114d55ad2JSTD2"> 03/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1af55a0a-a336-4f16-911e-42c114d55ad2EDDT2"> 09/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1af55a0a-a336-4f16-911e-42c114d55ad2COMP2" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="1af55a0a-a336-4f16-911e-42c114d55ad2JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1af55a0a-a336-4f16-911e-42c114d55ad2JSTA2" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="1af55a0a-a336-4f16-911e-42c114d55ad2JCNT2"> </span> <br/> </span> <span class="jobline" id="1af55a0a-a336-4f16-911e-42c114d55ad2JDES2" itemprop="description"> <ul> <li> Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.</li> <li> Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers.</li> <li> Developed space planning concepts, color palette selections and textile presentations.</li> <li> Created professional presentations using La-z-boy software to creatively communicate design intent and direction.</li> <li> Answered product questions with up-to-date knowledge of sales and store promotions.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1af55a0a-a336-4f16-911e-42c114d55ad2_3_c922e2fd-92ab-4953-9290-ead496767bc6" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="1af55a0a-a336-4f16-911e-42c114d55ad2JTIT3"> Interior Decorator, Self Employed</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="1af55a0a-a336-4f16-911e-42c114d55ad2JSTD3"> 01/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1af55a0a-a336-4f16-911e-42c114d55ad2EDDT3"> 02/2015</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1af55a0a-a336-4f16-911e-42c114d55ad2COMP3" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="1af55a0a-a336-4f16-911e-42c114d55ad2JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1af55a0a-a336-4f16-911e-42c114d55ad2JSTA3" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="1af55a0a-a336-4f16-911e-42c114d55ad2JCNT3"> </span> <br/> </span> <span class="jobline" id="1af55a0a-a336-4f16-911e-42c114d55ad2JDES3" itemprop="description"> <ul> <li> Advised clients on styles, layouts, budgets and overall designs.</li> <li> Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences.</li> <li> Maintained knowledge of constantly changing interior design trends and products.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1af55a0a-a336-4f16-911e-42c114d55ad2_4_d3ee1e03-0726-40fa-8ddd-8db6e9831f05" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="1af55a0a-a336-4f16-911e-42c114d55ad2JTIT4"> Assistant to VP in PR With Investors</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="1af55a0a-a336-4f16-911e-42c114d55ad2JSTD4"> 01/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1af55a0a-a336-4f16-911e-42c114d55ad2EDDT4"> 02/2014</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1af55a0a-a336-4f16-911e-42c114d55ad2COMP4" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="1af55a0a-a336-4f16-911e-42c114d55ad2JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1af55a0a-a336-4f16-911e-42c114d55ad2JSTA4" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="1af55a0a-a336-4f16-911e-42c114d55ad2JCNT4"> </span> <br/> </span> <span class="jobline" id="1af55a0a-a336-4f16-911e-42c114d55ad2JDES4" itemprop="description"> <ul> <li> Attracted and increased new members through organizational targeting marketing campaigns to specific audiences.</li> <li> Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1af55a0a-a336-4f16-911e-42c114d55ad2_5_1a70272b-f48d-4388-8417-4f5187532fd9" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="1af55a0a-a336-4f16-911e-42c114d55ad2JTIT5"> Custom Made Furniture Salesperson, Designer</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="1af55a0a-a336-4f16-911e-42c114d55ad2JSTD5"> 03/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1af55a0a-a336-4f16-911e-42c114d55ad2EDDT5"> 12/2004</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1af55a0a-a336-4f16-911e-42c114d55ad2COMP5" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="1af55a0a-a336-4f16-911e-42c114d55ad2JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1af55a0a-a336-4f16-911e-42c114d55ad2JSTA5" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="1af55a0a-a336-4f16-911e-42c114d55ad2JCNT5"> </span> <br/> </span> <span class="jobline" id="1af55a0a-a336-4f16-911e-42c114d55ad2JDES5" itemprop="description"> <p> High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County.</p> </span> </div> </div> </div> <div class="section" id="SECTION_EDUCa800389f-956f-4cbb-9818-1af3bedb7cd5" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUCa800389f-956f-4cbb-9818-1af3bedb7cd5"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_a800389f-956f-4cbb-9818-1af3bedb7cd5_1_2b8f8b59-89e2-4eb0-9347-0af6c2e22087" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="a800389f-956f-4cbb-9818-1af3bedb7cd5DGRE1" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="a800389f-956f-4cbb-9818-1af3bedb7cd5STUY1"> Accounting And Finance</span> <span format="%m/%Y" id="a800389f-956f-4cbb-9818-1af3bedb7cd5GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="a800389f-956f-4cbb-9818-1af3bedb7cd5SCHO1" itemprop="name"> Moscow Finance University</span> <span> - </span> <span class="joblocation jobcity" id="a800389f-956f-4cbb-9818-1af3bedb7cd5SCIT1"> City</span> <span class="joblocation jobstate" id="a800389f-956f-4cbb-9818-1af3bedb7cd5SSTA1"> </span> <br/> </span> <span class="field" id="a800389f-956f-4cbb-9818-1af3bedb7cd5FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_a800389f-956f-4cbb-9818-1af3bedb7cd5_2_be639281-a80b-447e-9a91-6f3c1fdecff1" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="a800389f-956f-4cbb-9818-1af3bedb7cd5DGRE2" itemprop="name"> Interior Decorator</span> <span> : </span> <span class="programline" id="a800389f-956f-4cbb-9818-1af3bedb7cd5STUY2"> Interior Design</span> <span format="%m/%Y" id="a800389f-956f-4cbb-9818-1af3bedb7cd5GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="a800389f-956f-4cbb-9818-1af3bedb7cd5SCHO2" itemprop="name"> Interior Decorators Institute</span> <span> - </span> <span class="joblocation jobcity" id="a800389f-956f-4cbb-9818-1af3bedb7cd5SCIT2"> City</span> <span class="joblocation jobstate" id="a800389f-956f-4cbb-9818-1af3bedb7cd5SSTA2"> </span> <br/> </span> <span class="field" id="a800389f-956f-4cbb-9818-1af3bedb7cd5FRFM2"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_a800389f-956f-4cbb-9818-1af3bedb7cd5_3_a3fe25de-5265-4fe3-a3de-b73cf0a0b948" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="a800389f-956f-4cbb-9818-1af3bedb7cd5DGRE3" itemprop="name"> Personal Trainer And Nutritionist</span> <span> : </span> <span class="programline" id="a800389f-956f-4cbb-9818-1af3bedb7cd5STUY3"> Athletic Training And Nutrition</span> <span> , </span> <span format="%m/%Y" id="a800389f-956f-4cbb-9818-1af3bedb7cd5GRYR3"> 02/2014</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="a800389f-956f-4cbb-9818-1af3bedb7cd5SCHO3" itemprop="name"> NASM</span> <span> - </span> <span class="joblocation jobcity" id="a800389f-956f-4cbb-9818-1af3bedb7cd5SCIT3"> City</span> <span class="joblocation jobstate" id="a800389f-956f-4cbb-9818-1af3bedb7cd5SSTA3"> </span> <br/> </span> <span class="field" id="a800389f-956f-4cbb-9818-1af3bedb7cd5FRFM3"> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL0698e444-ce8c-4f8c-8059-0669af6b4730" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL0698e444-ce8c-4f8c-8059-0669af6b4730"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_0698e444-ce8c-4f8c-8059-0669af6b4730_1_e1ea514b-8b9e-4fd3-be75-f67d502ab4b3" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="0698e444-ce8c-4f8c-8059-0669af6b4730FRFM1"> <ul> <li> Persuasive communication</li> <li> Prospect qualification</li> <li> Retention strategies</li> </ul> <ul> <li> Exceptional Customer Service</li> <li> Sales</li> </ul> </div> </div> </div> <div class="section" id="SECTION_WRKH674ce1aa-455f-4316-b9bf-2dbb158c491b" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH674ce1aa-455f-4316-b9bf-2dbb158c491b"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_674ce1aa-455f-4316-b9bf-2dbb158c491b_1_2f6387c5-8568-4629-bab8-c65aa54608b2" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJTIT1"> Sales Consultant, Interior Designer</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJSTD1"> 01/2018</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="674ce1aa-455f-4316-b9bf-2dbb158c491bEDDT1"> 12/2020</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="674ce1aa-455f-4316-b9bf-2dbb158c491bCOMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJDES1" itemprop="description"> <ul> <li> Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items.</li> <li> Developed space planning concepts, color palette selections and leather presentations.</li> <li> Used consultative sales approach to understand customer needs and recommend relevant offerings.</li> <li> Created detailed sales presentations to communicate product features and market data.</li> <li> Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.</li> <li> Collaborated with vendors to align style consistency with other marketing materials.</li> <li> Promoted customer satisfaction byunderstanding their needs and increased sales.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_674ce1aa-455f-4316-b9bf-2dbb158c491b_2_228e38ca-0523-4845-84f9-639e8fe39618" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJTIT2"> Designer, Sales Consultant</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJSTD2"> 03/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="674ce1aa-455f-4316-b9bf-2dbb158c491bEDDT2"> 09/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="674ce1aa-455f-4316-b9bf-2dbb158c491bCOMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJDES2" itemprop="description"> <ul> <li> Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.</li> <li> Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers.</li> <li> Developed space planning concepts, color palette selections and textile presentations.</li> <li> Created professional presentations using La-z-boy software to creatively communicate design intent and direction.</li> <li> Answered product questions with up-to-date knowledge of sales and store promotions.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_674ce1aa-455f-4316-b9bf-2dbb158c491b_3_9398ff51-7f6a-4a86-86a2-15dd7fecc664" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJTIT3"> Interior Decorator, Self Employed</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJSTD3"> 01/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="674ce1aa-455f-4316-b9bf-2dbb158c491bEDDT3"> 02/2015</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="674ce1aa-455f-4316-b9bf-2dbb158c491bCOMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJDES3" itemprop="description"> <ul> <li> Advised clients on styles, layouts, budgets and overall designs.</li> <li> Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences.</li> <li> Maintained knowledge of constantly changing interior design trends and products.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_674ce1aa-455f-4316-b9bf-2dbb158c491b_4_e43fd314-4219-450e-90d2-117a50019daa" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJTIT4"> Assistant to VP in PR With Investors</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJSTD4"> 01/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="674ce1aa-455f-4316-b9bf-2dbb158c491bEDDT4"> 02/2014</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="674ce1aa-455f-4316-b9bf-2dbb158c491bCOMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJDES4" itemprop="description"> <ul> <li> Attracted and increased new members through organizational targeting marketing campaigns to specific audiences.</li> <li> Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_674ce1aa-455f-4316-b9bf-2dbb158c491b_5_7bf80cfc-a76c-4734-ba12-151cb59e1b86" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJTIT5"> Custom Made Furniture Salesperson, Designer</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJSTD5"> 03/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="674ce1aa-455f-4316-b9bf-2dbb158c491bEDDT5"> 12/2004</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="674ce1aa-455f-4316-b9bf-2dbb158c491bCOMP5" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJSTA5" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="674ce1aa-455f-4316-b9bf-2dbb158c491bJDES5" itemprop="description"> <p> High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County.</p> </span> </div> </div> </div> </div>

DESIGNER

CUSTOMER SERVICE AGENT Professional Summary To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training. Skill Highlights Medical terminology Close attention to detail ICD-9 (International Classification of Disease Adept multi-tasker Office support (phones, faxing, filing) Records maintenance professional Excellent verbal communication Familiar with commercial & private insurance Resourceful and reliable worker Excellent problem solver Insurance and collections procedures Composed and professional demeanor 10 key (11000kpm) Administrative Assistant Billing CPR certified CPT Data entry NexGen EHR Dispatching Documentation filing Goldmine Scanning & indexing Lawson Medisoft Microsoft Excel Typing 45wpm, Workflow Onbase Heat Fast Track Allegra Artiva Professional Experience Customer Service Agent February 2015 to Current Company Name － City , State Answering phones Discussing patient accounts with the patients Providing assistance to patients with their bills Reading EOB's to provide information Collecting payments Scheduling payment plans for large balance accounts Updating patient information in Allegra Changing the strategy on accounts Update insurance information Schedule claims to be sent Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts) Fax documents All other duties as assigned by management File Clerk July 2014 to February 2015 Company Name － City , State Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them. Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart. Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning. Upload & Index documents sent via e-mail to the Medical Records online queue. DME Billing Specialist April 2013 to March 2014 Company Name － City , State Responsible for obtaining evidence of Durable Medical Equipment dispensed. Billing charges for equipment to the patient and/or insurance company. Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage. Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing. Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained strict patient and physician confidentiality. BILLING DOCUMENT SPECIALIST May 2006 to March 2013 Company Name － City , State Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices. Applying the correct ICD-9 code and code coordinate based on the equipment provided. Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones. Assisted patients with questions in regards to their delivery of equipment or other services provided. Assisted walk-in patients with picking up or returning equipment. Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment. Contacted Physician's Offices to obtain this form of documentation for billing purposes. Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider. Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Education and Training AAS : Medical Billing & Coding Reimbursement , 2016 Bryant & Stratton College － City Billing and Coding Reimbursement Health Service Administration Continuing education in Medical Coding & Reimbursement Medical Administrative Assistant Certificate of Completion: 1/2005 : Admin Assistance , 2004 Everest College － City , State Medical Administrative Assistance Skills 10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME691203380" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_691203380_1_448669834" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="691203380FNAM1"> </span> <span> </span> <span class="field" id="691203380LNAM1"> CUSTOMER SERVICE AGENT</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM691203382" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM691203382"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_691203382_1_448669843" style="padding-top:0px;"> <div class="field singlecolumn" id="691203382FRFM1"> <p align="LEFT"> To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training.</p> </div> </div> </div> <div class="section" id="SECTION_HILT691203383" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT691203383"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_691203383_1_448669844" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="691203383SKC11"> <ul> <li> Medical terminology </li> <li> Close attention to detail</li> <li> ICD-9 (International Classification of Disease </li> <li> Adept multi-tasker </li> <li> Office support (phones, faxing, filing)</li> <li> Records maintenance professional </li> <li> Excellent verbal communication</li> <li> Familiar with commercial &amp; private insurance </li> <li> Resourceful and reliable worker</li> <li> Excellent problem solver</li> <li> Insurance and collections procedures </li> </ul> </td> <td class="field twocol_2 charspace" id="691203383SKC21"> <ul> <li> Composed and professional demeanor</li> <li> 10 key (11000kpm)</li> <li> Administrative Assistant</li> <li> Billing</li> <li> CPR certified</li> <li> CPT</li> <li> Data entry</li> <li> NexGen</li> <li> EHR</li> <li> Dispatching</li> <li> Documentation filing</li> <li> Goldmine</li> <li> Scanning &amp; indexing</li> <li> Lawson </li> <li> Medisoft</li> <li> Microsoft Excel </li> <li> Typing 45wpm,</li> <li> Workflow Onbase</li> <li> Heat</li> <li> Fast Track</li> <li> Allegra</li> <li> Artiva</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR691203384" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR691203384"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_691203384_1_448669836" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="691203384JTIT1"> Customer Service Agent</span> <br/> <span> <span class="jobdates" format="%B %Y" id="691203384JSTD1"> February 2015</span> <span> to </span> <span class="jobdates" format="%B %Y" id="691203384EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="691203384COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="691203384JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="691203384JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="691203384JDES1" itemprop="description"> <p align="LEFT"> Answering phones </p> <p align="LEFT"> Discussing patient accounts with the patients</p> <p align="LEFT"> Providing assistance to patients with their bills</p> <p align="LEFT"> Reading EOB's to provide information</p> <p align="LEFT"> Collecting payments</p> <p align="LEFT"> Scheduling payment plans for large balance accounts</p> <p align="LEFT"> Updating patient information in Allegra</p> <p align="LEFT"> Changing the strategy on accounts </p> <p align="LEFT"> Update insurance information</p> <p align="LEFT"> Schedule claims to be sent</p> <p align="LEFT"> Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, &amp; Receipts) </p> <p align="LEFT"> Fax documents</p> <p align="LEFT"> All other duties as assigned by management</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_691203384_2_448669837" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="691203384JTIT2"> File Clerk</span> <br/> <span> <span class="jobdates" format="%B %Y" id="691203384JSTD2"> July 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="691203384EDDT2"> February 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="691203384COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="691203384JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="691203384JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="691203384JDES2" itemprop="description"> <ul> <li> Sorting &amp; prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them.</li> <li> Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart.</li> <li> Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning.</li> <li> Upload &amp; Index documents sent via e-mail to the Medical Records online queue.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_691203384_3_448669838" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="691203384JTIT3"> DME Billing Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="691203384JSTD3"> April 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="691203384EDDT3"> March 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="691203384COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="691203384JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="691203384JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="691203384JDES3" itemprop="description"> <ul> <li> Responsible for obtaining evidence of Durable Medical Equipment dispensed.</li> <li> Billing charges for equipment to the patient and/or insurance company.</li> <li> Obtaining evidence was not limited to reading doctor/surgical notes, locating &amp; applying the appropriate diagnosis code (ICD-9) in order to ensure coverage.</li> <li> Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing.</li> <li> Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient.</li> <li> Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.</li> <li> Maintained strict patient and physician confidentiality.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_691203384_4_448669839" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="691203384JTIT4"> BILLING DOCUMENT SPECIALIST</span> <br/> <span> <span class="jobdates" format="%B %Y" id="691203384JSTD4"> May 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="691203384EDDT4"> March 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="691203384COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="691203384JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="691203384JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="691203384JDES4" itemprop="description"> <ul> <li> Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices.</li> <li> Applying the correct ICD-9 code and code coordinate based on the equipment provided.</li> <li> Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones.</li> <li> Assisted patients with questions in regards to their delivery of equipment or other services provided.</li> <li> Assisted walk-in patients with picking up or returning equipment.</li> <li> Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment.</li> <li> Contacted Physician's Offices to obtain this form of documentation for billing purposes.</li> <li> Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider.</li> <li> Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs.</li> <li> Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC691203385" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC691203385"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_691203385_1_448669841" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="691203385DGRE1" itemprop="name"> AAS</span> <span> : </span> <span class="programline" dependency="STUY" id="691203385STUY1"> Medical Billing &amp; Coding Reimbursement</span> <span> , </span> <span class="jobdates" id="691203385GRYR1"> 2016</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="691203385SCHO1" itemprop="name"> Bryant &amp; Stratton College </span> <span> － </span> <span class="joblocation jobcity" id="691203385SCIT1"> City</span> <span class="joblocation jobstate" id="691203385SSTA1"> </span> <span class="joblocation jobstate" id="691203385SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="691203385FRFM1"> <p align="LEFT"> Billing and Coding Reimbursement</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_691203385_2_448669842" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="691203385DGRE2" itemprop="name"> Health Service Administration Continuing education in Medical Coding &amp; Reimbursement Medical Administrative Assistant Certificate of Completion: 1/2005</span> <span> : </span> <span class="programline" dependency="STUY" id="691203385STUY2"> Admin Assistance</span> <span> , </span> <span class="jobdates" id="691203385GRYR2"> 2004</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="691203385SCHO2" itemprop="name"> Everest College</span> <span> － </span> <span class="joblocation jobcity" id="691203385SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="691203385SSTA2"> State</span> <span class="joblocation jobstate" id="691203385SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="691203385FRFM2"> <p align="LEFT"> Medical Administrative Assistance</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL691203387" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL691203387"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_691203387_1_448669845" style="padding-top:0px;"> <div class="field singlecolumn" id="691203387FRFM1"> <p align="LEFT"> 10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva</p> </div> </div> </div> </div>

ADVOCATE

TEACHER ASSISTANT Summary Seeking a challenging position with a company where my skills would be fully utilized. Experience Teacher Assistant Sep 2016 to Current Company Name － City , State Help teacher prepare materials and assignments for instruction. Enforce school policies and rules. Perform clerical duties as assigned. Supervise students in and out of the classroom. Keep classroom neat and in order. Observe, and assess student's performance/progress. Be able to effectively communicate with students, teacher and in some cases parents. Provide individual assistance to students experiencing learning difficulty; explain errors answer questions, assist in research, clarify directions. Participate in meetings and in-service training programs as assigned. Assist students by providing general guidance. Office Assistant Oct 2015 to Jan 2016 Company Name － City , State Answered phones and transferred to the appropriate staff member. Took and distribute accurate messages. Greeted clients and directed them to the correct staff member. Coordinated messenger and courier service. Received, sorted and distributed incoming mail. Monitored incoming emails and answer or forward as required. Prepared outgoing mail for distribution. Faxed, scanned and copied documents. maintain office filing and storage systems. retrieve information when requested. update and maintain internal staff contact lists. Monitored and maintained office supplies. Ensured office equipment is properly maintained and serviced. Kept the office area clean and tidy. Special Education Teacher Assistant Aug 2013 to Jul 2014 Company Name － City , State Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforce administration policies and rules governing students. Substitute Teacher Aug 2011 to Jun 2014 Company Name － City , State Planned and directed activities associated with project. Taught students with emotional impairments. Assisted teaching staff in public Elementary, Middle and High School. Graded homework and test, using answer sheets and recorded results. Distributed teaching materials to students such as textbooks, workbooks, and paper and pencils. Maintained order with in the school and on school grounds. Took attendance. Teacher Assistant Sep 2010 to Jun 2011 Company Name － City , State Provided extra assistance to students with special needs, and students with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments, and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to the students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress. Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforced administration policies and rules governing students. Office Assistant Feb 2010 to Apr 2010 Company Name － City , State Checked to ensure that appropriate changes were made to resolve customers' concerns. Documented records of customer concerns and transactions. Recorded details of inquiries, concerns, comments. Responded to customers inquires and notified them of claim investigation results. Input interview information into computer. Collected deposits and prepared change of address records. Enabled significant improvements in their productivity. Reviewed billing questions, concerns, and forwarded as needed to departments for investigation. Healthcare Technician Dec 2006 to May 2007 Company Name － City , State Answered signal lights, bells and intercom system to determine patients' needs. Performed duties in care of patients in nursing home under direction of nursing and medical staff. Served and collected food trays and fed patients requiring help. Transported patients, using wheelchair and wheeled cart and assisted patients to walk. Recorded temperature, blood pressure, pulse, respiration rates, food and fluid intake and output, as directed. Issued medications from dispensary and maintained records. Led prescribed individual and group therapy sessions as part of specific therapeutic procedures. Restrained, potentially violent, and suicidal patients with verbal and physical methods. Interviewed new patients to complete admission forms, to assess their mental health status and to obtain their mental health and treatment history. Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and developed social relationships. Certified Nursing Assistant Aug 2005 to Jan 2006 Company Name － City , State Recorded temperature, blood pressure, pulse, respiration rates, food, and fluid intake and output. Cleaned, sterilized, stored, prepared, and issued dressing packs. Certified Nursing Assistant Apr 2005 to May 2005 Company Name － City , State Performed duties in care of patients in their home under direction of nursing and medical staff. Bathed, dressed, and undressed patients. Transported patients, using wheelchair wheeled cart and assisted patients to walk. Prepared meals, and assisted with activities of daily living. Changed bed linens, ran errands, directed visitors and answered telephone. Organized and labeled materials. Education and Training Certificate in Administrative Assistant 2016 Wake Tech Community College － City , State Certificate 2004 Wake Tech Community College － City , State High School Diploma 2001 Continental Academy High School － City , State Certifications Nursing Assistant North Carolina Interventions Skills Organizational Skills Written Communications Skills Verbal Communication Skills Cultural Awareness  Microsoft Typing Skills Ability to Focus Efficiency Self-Motivation Ethical

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME954652470" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_954652470_1_629541881" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="954652470FNAM1"> </span> <span> </span> <span class="field" id="954652470LNAM1"> TEACHER ASSISTANT</span> </div> </div> </div> <div class="section" id="SECTION_SUMM954652481" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM954652481"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_954652481_1_629541896" style="padding-top:0px;"> <div class="field singlecolumn" id="954652481FRFM1"> Seeking a challenging position with a company where my skills would be fully utilized.</div> </div> </div> <div class="section" id="SECTION_EXPR954652472" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR954652472"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_954652472_1_629541884" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="954652472JTIT1"> Teacher Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="954652472JSTD1"> Sep 2016</span> <span> to </span> <span class="jobdates" format="%b %Y" id="954652472EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="954652472COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="954652472JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652472JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="954652472JDES1" itemprop="description"> <ul> <li> Help teacher prepare materials and assignments for instruction.</li> <li> Enforce school policies and rules.</li> <li> Perform clerical duties as assigned.</li> <li> Supervise students in and out of the classroom.</li> <li> Keep classroom neat and in order.</li> <li> Observe, and assess student's performance/progress.</li> <li> Be able to effectively communicate with students, teacher and in some cases parents.</li> <li> Provide individual assistance to students experiencing learning difficulty; explain errors answer questions, assist in research, clarify directions.</li> <li> Participate in meetings and in-service training programs as assigned.</li> <li> Assist students by providing general guidance.</li> </ul> <p> <br/> </p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_954652472_2_629541885" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="954652472JTIT2"> Office Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="954652472JSTD2"> Oct 2015</span> <span> to </span> <span class="jobdates" format="%b %Y" id="954652472EDDT2"> Jan 2016</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="954652472COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="954652472JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652472JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="954652472JDES2" itemprop="description"> <ul> <li> Answered phones and transferred to the appropriate staff member.</li> <li> Took and distribute accurate messages.</li> <li> Greeted clients and directed them to the correct staff member.</li> <li> Coordinated messenger and courier service.</li> <li> Received, sorted and distributed incoming mail.</li> <li> Monitored incoming emails and answer or forward as required.</li> <li> Prepared outgoing mail for distribution.</li> <li> Faxed, scanned and copied documents.</li> <li> maintain office filing and storage systems.</li> <li> retrieve information when requested.</li> <li> update and maintain internal staff contact lists.</li> <li> Monitored and maintained office supplies.</li> <li> Ensured office equipment is properly maintained and serviced.</li> <li> Kept the office area clean and tidy.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_954652472_3_629541886" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="954652472JTIT3"> Special Education Teacher Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="954652472JSTD3"> Aug 2013</span> <span> to </span> <span class="jobdates" format="%b %Y" id="954652472EDDT3"> Jul 2014</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="954652472COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="954652472JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652472JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="954652472JDES3" itemprop="description"> <ul> <li> Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.</li> <li> Tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers.</li> <li> Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.</li> <li> Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.</li> <li> Observe students' performance, and record relevant data to assess progress Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.</li> <li> Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage.</li> <li> Enforce administration policies and rules governing students.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_954652472_4_629541887" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="954652472JTIT4"> Substitute Teacher</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="954652472JSTD4"> Aug 2011</span> <span> to </span> <span class="jobdates" format="%b %Y" id="954652472EDDT4"> Jun 2014</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="954652472COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="954652472JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652472JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="954652472JDES4" itemprop="description"> <ul> <li> Planned and directed activities associated with project.</li> <li> Taught students with emotional impairments.</li> <li> Assisted teaching staff in public Elementary, Middle and High School.</li> <li> Graded homework and test, using answer sheets and recorded results.</li> <li> Distributed teaching materials to students such as textbooks, workbooks, and paper and pencils.</li> <li> Maintained order with in the school and on school grounds.</li> <li> Took attendance.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_954652472_5_629541888" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="954652472JTIT5"> Teacher Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="954652472JSTD5"> Sep 2010</span> <span> to </span> <span class="jobdates" format="%b %Y" id="954652472EDDT5"> Jun 2011</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="954652472COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="954652472JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652472JSTA5" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="954652472JDES5" itemprop="description"> <ul> <li> Provided extra assistance to students with special needs, and students with physical and mental disabilities.</li> <li> Tutored and assisted children individually or in small groups in order to help those master assignments, and to reinforce learning concepts presented by the teachers.</li> <li> Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.</li> <li> Present subject matter to the students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.</li> <li> Observe students' performance, and record relevant data to assess progress.</li> <li> Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.</li> <li> Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage.</li> <li> Enforced administration policies and rules governing students.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_954652472_6_629541889" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="954652472JTIT6"> Office Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="954652472JSTD6"> Feb 2010</span> <span> to </span> <span class="jobdates" format="%b %Y" id="954652472EDDT6"> Apr 2010</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="954652472COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="954652472JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652472JSTA6" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="954652472JDES6" itemprop="description"> <ul> <li> Checked to ensure that appropriate changes were made to resolve customers' concerns.</li> <li> Documented records of customer concerns and transactions.</li> <li> Recorded details of inquiries, concerns, comments.</li> <li> Responded to customers inquires and notified them of claim investigation results.</li> <li> Input interview information into computer.</li> <li> Collected deposits and prepared change of address records.</li> <li> Enabled significant improvements in their productivity.</li> <li> Reviewed billing questions, concerns, and forwarded as needed to departments for investigation.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_954652472_7_629541890" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="954652472JTIT7"> Healthcare Technician</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="954652472JSTD7"> Dec 2006</span> <span> to </span> <span class="jobdates" format="%b %Y" id="954652472EDDT7"> May 2007</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="954652472COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="954652472JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652472JSTA7" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="954652472JDES7" itemprop="description"> <ul> <li> Answered signal lights, bells and intercom system to determine patients' needs.</li> <li> Performed duties in care of patients in nursing home under direction of nursing and medical staff.</li> <li> Served and collected food trays and fed patients requiring help.</li> <li> Transported patients, using wheelchair and wheeled cart and assisted patients to walk.</li> <li> Recorded temperature, blood pressure, pulse, respiration rates, food and fluid intake and output, as directed.</li> <li> Issued medications from dispensary and maintained records.</li> <li> Led prescribed individual and group therapy sessions as part of specific therapeutic procedures.</li> <li> Restrained, potentially violent, and suicidal patients with verbal and physical methods.</li> <li> Interviewed new patients to complete admission forms, to assess their mental health status and to obtain their mental health and treatment history.</li> <li> Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and developed social relationships.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_954652472_8_629541891" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="954652472JTIT8"> Certified Nursing Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="954652472JSTD8"> Aug 2005</span> <span> to </span> <span class="jobdates" format="%b %Y" id="954652472EDDT8"> Jan 2006</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="954652472COMP8" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="954652472JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652472JSTA8" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="954652472JDES8" itemprop="description"> <ul> <li> Recorded temperature, blood pressure, pulse, respiration rates, food, and fluid intake and output.</li> <li> Cleaned, sterilized, stored, prepared, and issued dressing packs.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_954652472_9_629541892" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="954652472JTIT9"> Certified Nursing Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="954652472JSTD9"> Apr 2005</span> <span> to </span> <span class="jobdates" format="%b %Y" id="954652472EDDT9"> May 2005</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="954652472COMP9" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="954652472JCIT9" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652472JSTA9" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="954652472JDES9" itemprop="description"> <ul> <li> Performed duties in care of patients in their home under direction of nursing and medical staff.</li> <li> Bathed, dressed, and undressed patients.</li> <li> Transported patients, using wheelchair wheeled cart and assisted patients to walk.</li> <li> Prepared meals, and assisted with activities of daily living.</li> <li> Changed bed linens, ran errands, directed visitors and answered telephone.</li> <li> Organized and labeled materials.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC954652473" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC954652473"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_954652473_1_629541893" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="954652473DGRE1" itemprop="name"> Certificate in Administrative Assistant</span> <span class="programline" id="954652473STUY1"> </span> <span class="datesWrapper"> <span class="jobdates" id="954652473GRYR1"> 2016</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="954652473SCHO1" itemprop="name"> Wake Tech Community College</span> <span> － </span> <span class="joblocation jobcity" id="954652473SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652473SSTA1"> State</span> <span class="joblocation jobstate" id="954652473SCNT1"> </span> </span> <span class="field" id="954652473FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_954652473_2_629541894" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="954652473DGRE2" itemprop="name"> Certificate</span> <span class="programline" id="954652473STUY2"> </span> <span class="datesWrapper"> <span class="jobdates" id="954652473GRYR2"> 2004</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="954652473SCHO2" itemprop="name"> Wake Tech Community College</span> <span> － </span> <span class="joblocation jobcity" id="954652473SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652473SSTA2"> State</span> <span class="joblocation jobstate" id="954652473SCNT2"> </span> </span> <span class="field" id="954652473FRFM2"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_954652473_3_629541895" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="954652473DGRE3" itemprop="name"> High School Diploma</span> <span class="programline" id="954652473STUY3"> </span> <span class="datesWrapper"> <span class="jobdates" id="954652473GRYR3"> 2001</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="954652473SCHO3" itemprop="name"> Continental Academy High School</span> <span> － </span> <span class="joblocation jobcity" id="954652473SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="954652473SSTA3"> State</span> <span class="joblocation jobstate" id="954652473SCNT3"> </span> </span> <span class="field" id="954652473FRFM3"> </span> </div> </div> </div> <div class="section" id="SECTION_CERT954653202" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_CERT954653202"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_954653202_1_629545686" style="padding-top:0px;"> <div class="field singlecolumn" id="954653202FRFM1"> <div> Nursing Assistant</div> <div> North Carolina Interventions</div> </div> </div> </div> <div class="section" id="SECTION_SKLL954652482" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL954652482"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_954652482_1_629541897" style="padding-top:0px;"> <div class="field singlecolumn" id="954652482FRFM1"> <p> <span> Organizational Skills Written Communications Skills Verbal Communication Skills Cultural Awareness  Microsoft Typing Skills Ability to Focus Efficiency Self-Motivation Ethical </span> </p> </div> </div> </div> </div>

HEALTHCARE

VICE PRESIDENT Executive Profile Manufacturing and Operations Executive proficient in the design and development of Lean operations, processes and systems for an innovative LED products manufacturer operating in 28 countries. Expert at constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, and automating operations to improve yield. An experienced customer service executive with a proven record of establishing and managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business & Financial Planning Quick and fervent learner Multi-Site Operations & Productivity Enhancement Team building and motivation International Sourcing & Supply Chain Management Foresighted and fastidious tactician Call center implementation & Management High emotional IQ and adept communication skills CRM implementations Calm and decisive under pressure Customer, Vendor/Supplier & OEM Relationships Technically and environmentally adaptable Budgeting (Operating/Capital) & Pricing Strategies Expert at negotiation Costing, Margin/Profit Improvement & ROI Experienced public speaker Extensive technical acumen Rigorous work ethic & acute problem-solver Senior staff training and development Thought leadership Skill Highlights Strategic operational business and financial planning Multi-site operations and productivity enhancements International sourcing and supply chain management Call Center implementation and mangement CRM Implementations Customer, Vendor/supplier & OEM Relationships Budgeting (Operating/capital) & pricing strategies Costing,margin/profit Improvements & ROI Extensive technical acumen Senior staff training and development Quick and fervent learner  Team building and motivation Foresighted and Fastidious tactician  High emotional IQ and adept communication skills Calm and decisive under pressure Technically and environmentally adaptable expert at negotiations Experienced public speaker Rigorous work ethics & acute problem solver Thought leadership Professional Experience Vice President Apr 2008 to Current Company Name － City , State Leads a new management team charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America. Holds full accountability for leading 5 manufacturing operations and several distribution facilities with a $30 million R&D budget. Works with foreign government officials; negotiates/manages capital projects to $55million. Executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes. Introduced new production-line technology and launched a Six Sigma initiative resulting in a $5 million savings. Augmented business model by transitioning manufacturing from a cost-driven product development focus to a quality-driven operation. Senior Director of Customer Service Apr 2004 to Apr 2008 Company Name － City , State Directed all activity for the Customer Service Support department. Implemented Oracle CRM as leading project manager. Held full P&L responsibility for a $30 million service business. Exceeded revenue and profit targets on a quarterly basis. Managed Field Service, Call Center, Technical Support, and Training departments. Championed full automation of the service department which resulted in improved customer satisfaction. Introduced new training philosophy and oversaw implementation of World Class Training Center. Oversaw revamp of service contribution to Product Launch, greatly improving new product performance. Oversaw implementation of Customer Web Portal. Oracle 11i I store; resulted in increased parts revenue and customer satisfaction. Senior Director of Customer Care Nov 2001 to Apr 2004 Company Name － City , State Accountable for all aspects of Order Management which had a monthly throughput of $25 million. Responsible for efficient delivery and installation of all products in North America. Facilitated creation of a seamless quote to cash process with full implementation of Oracle 11i. Directly resulted in shortened order cycle time. Administered system of quality control and measurements which resulted in internal/external customer satisfaction. Led projects to setup third-party installers across country for improved coverage and expedient turnaround. Rendered a process for real-time tracking/monitoring of all installs. Oversaw entire service department upon appointment by company president. Resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 8.5 average on a 10 point scale. Director of Customer Service Apr 1998 to Nov 2001 Company Name － City , State Responsible for overall growth, profitability and quality of International service operations, including 6 subsidiaries and a network of about two hundred dealers. The service business was $27 million ($17 million customer/$10 million internal). Developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations. Managed successful implementation of the CPO rebuild program. Realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth. Increased the customer paid business over 24% each year and the service profitability by over 30% each year. Administered B2B Extranet site. Oversaw customer call center and decreased call wait time by 95% Established Service Level Agreements/Contracts for improved customer support. Awards: Won the 1999 outstanding performance for International Sales and Service as well as Financial Strategic planning, PREMIER CLUB INTERNATIONAL. Winner of the 1998 outstanding service manager from the Association for Service Managers International. Winner of the 2001 Iron man Award for outstanding contribution to customer services. Winner of the 2002/03/04 Circle of Champions Award. International Service Director Jan 1995 to Apr 1998 Company Name － City , State Directed all activities of 22 field engineers in providing service and support for all ARJO, Century and vendor products sold through 55 nationwide sales centers; reported directly to the Vice President of service and technical support. Pioneered various service enhancements which directly led to increased sales and customer satisfaction. Developed and implemented all service and repair parts marketing programs. Directed the development of Systems for multi-product support and realized significant cost savings. Contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability. Education leadership University of Virginia － City , State , USA Digital Electronics 1981 DeVry Institute of Technology － City , State , USA GPA: GPA: 3.85 Digital Electronics GPA: 3.85 Developmental Activities Activity/Program Date/s/ BAMP - High Performance Leadership 1999 AFSMI, Global Conference 1998, 1999, 2000 Presentation Skills, Wilson Consulting Group 1998 MBTI, Team Building - Sandra Herb Hirsh 1998 Service Management project leader - CRM implementation 1994 Project Leader @ A.B. Dick - Automated Dispatch 1993 World Class Lessons in ledership Seminar 1998*2000 BVA, advanced training 2001, 2006 Lean Six Sigma Champion Training 2004 Disney Institute, "Loyalty Disney Style" Seminar 1999 Service CRM implementation Business Project Leader 2005 Skills PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME576124779" style=" padding-top:0px; "> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_576124779_1_375075626" style=" padding-top:0px; "> <div class="name" itemprop="name"> <span class="field fName" id="576124779FNAM1"> </span> <span> </span> <span class="field" id="576124779LNAM1"> VICE PRESIDENT</span> </div> </div> </div> <div class="section" id="SECTION_SUMM576124777" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM576124777"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_576124777_1_375073743" style=" padding-top:0px; "> <div class="field singlecolumn" id="576124777FRFM1"> Manufacturing and Operations Executive proficient in the design and development of Lean operations, processes and systems for an innovative LED products manufacturer operating in 28 countries. Expert at constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, and automating operations to improve yield. An experienced customer service executive with a proven record of establishing and managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business &amp; Financial Planning Quick and fervent learner Multi-Site Operations &amp; Productivity Enhancement Team building and motivation International Sourcing &amp; Supply Chain Management Foresighted and fastidious tactician Call center implementation &amp; Management High emotional IQ and adept communication skills CRM implementations Calm and decisive under pressure Customer, Vendor/Supplier &amp; OEM Relationships Technically and environmentally adaptable Budgeting (Operating/Capital) &amp; Pricing Strategies Expert at negotiation Costing, Margin/Profit Improvement &amp; ROI Experienced public speaker Extensive technical acumen Rigorous work ethic &amp; acute problem-solver Senior staff training and development Thought leadership</div> </div> </div> <div class="section" id="SECTION_HILT576124780" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT576124780"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_576124780_1_375079636" style=" padding-top:0px; "> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="576124780SKC11"> <ul> <li> Strategic operational business and financial planning</li> <li> Multi-site operations and productivity enhancements</li> <li> International sourcing and supply chain management</li> <li> Call Center implementation and mangement</li> <li> CRM Implementations</li> <li> Customer, Vendor/supplier &amp; OEM Relationships</li> <li> Budgeting (Operating/capital) &amp; pricing strategies</li> <li> Costing,margin/profit Improvements &amp; ROI</li> <li> Extensive technical acumen</li> <li> Senior staff training and development<br/> </li> </ul> </td> <td class="field twocol_2" id="576124780SKC21"> <ul> <li> Quick and fervent learner</li> <li>  Team building and motivation</li> <li> Foresighted and Fastidious tactician</li> <li>  High emotional IQ and adept communication skills</li> <li> Calm and decisive under pressure</li> <li> Technically and environmentally adaptable</li> <li> expert at negotiations</li> <li> Experienced public speaker</li> <li> Rigorous work ethics &amp; acute problem solver</li> <li> Thought leadership<br/> </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR576124775" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR576124775"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_576124775_1_375073733" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="576124775JTIT1"> Vice President</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="576124775JSTD1"> Apr 2008</span> <span> to </span> <span class="jobdates" format="%b %Y" id="576124775EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="576124775COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="576124775JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="576124775JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="576124775JDES1" itemprop="description"> <ul> <li> Leads a new management team charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America.</li> <li> Holds full accountability for leading 5 manufacturing operations and several distribution facilities with a $30 million R&amp;D budget.</li> <li> Works with foreign government officials; negotiates/manages capital projects to $55million.</li> <li> Executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes.</li> <li> Introduced new production-line technology and launched a Six Sigma initiative resulting in a $5 million savings.</li> <li> Augmented business model by transitioning manufacturing from a cost-driven product development focus to a quality-driven operation.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_576124775_2_375073734" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="576124775JTIT2"> Senior Director of Customer Service</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="576124775JSTD2"> Apr 2004</span> <span> to </span> <span class="jobdates" format="%b %Y" id="576124775EDDT2"> Apr 2008</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="576124775COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="576124775JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="576124775JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="576124775JDES2" itemprop="description"> <ul> <li> Directed all activity for the Customer Service Support department.</li> <li> Implemented Oracle CRM as leading project manager.</li> <li> Held full P&amp;L responsibility for a $30 million service business.</li> <li> Exceeded revenue and profit targets on a quarterly basis.</li> <li> Managed Field Service, Call Center, Technical Support, and Training departments.</li> <li> Championed full automation of the service department which resulted in improved customer satisfaction.</li> <li> Introduced new training philosophy and oversaw implementation of World Class Training Center.</li> <li> Oversaw revamp of service contribution to Product Launch, greatly improving new product performance.</li> <li> Oversaw implementation of Customer Web Portal.</li> <li> Oracle 11i I store; resulted in increased parts revenue and customer satisfaction.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_576124775_3_375073735" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="576124775JTIT3"> Senior Director of Customer Care</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="576124775JSTD3"> Nov 2001</span> <span> to </span> <span class="jobdates" format="%b %Y" id="576124775EDDT3"> Apr 2004</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="576124775COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="576124775JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="576124775JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="576124775JDES3" itemprop="description"> <ul> <li> Accountable for all aspects of Order Management which had a monthly throughput of $25 million.</li> <li> Responsible for efficient delivery and installation of all products in North America.</li> <li> Facilitated creation of a seamless quote to cash process with full implementation of Oracle 11i.</li> <li> Directly resulted in shortened order cycle time.</li> <li> Administered system of quality control and measurements which resulted in internal/external customer satisfaction.</li> <li> Led projects to setup third-party installers across country for improved coverage and expedient turnaround.</li> <li> Rendered a process for real-time tracking/monitoring of all installs.</li> <li> Oversaw entire service department upon appointment by company president.</li> <li> Resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 8.5 average on a 10 point scale.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_576124775_4_375073736" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="576124775JTIT4"> Director of Customer Service</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="576124775JSTD4"> Apr 1998</span> <span> to </span> <span class="jobdates" format="%b %Y" id="576124775EDDT4"> Nov 2001</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="576124775COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="576124775JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="576124775JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="576124775JDES4" itemprop="description"> <ul> <li> Responsible for overall growth, profitability and quality of International service operations, including 6 subsidiaries and a network of about two hundred dealers.</li> <li> The service business was $27 million ($17 million customer/$10 million internal).</li> <li> Developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations.</li> <li> Managed successful implementation of the CPO rebuild program.</li> <li> Realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth.</li> <li> Increased the customer paid business over 24% each year and the service profitability by over 30% each year.</li> <li> Administered B2B Extranet site.</li> <li> Oversaw customer call center and decreased call wait time by 95% Established Service Level Agreements/Contracts for improved customer support.</li> <li> Awards: Won the 1999 outstanding performance for International Sales and Service as well as Financial Strategic planning, PREMIER CLUB INTERNATIONAL.</li> <li> Winner of the 1998 outstanding service manager from the Association for Service Managers International.</li> <li> Winner of the 2001 Iron man Award for outstanding contribution to customer services.</li> <li> Winner of the 2002/03/04 Circle of Champions Award.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_576124775_5_375073737" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="576124775JTIT5"> International Service Director</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="576124775JSTD5"> Jan 1995</span> <span> to </span> <span class="jobdates" format="%b %Y" id="576124775EDDT5"> Apr 1998</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="576124775COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="576124775JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="576124775JSTA5" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="576124775JDES5" itemprop="description"> <ul> <li> Directed all activities of 22 field engineers in providing service and support for all ARJO, Century and vendor products sold through 55 nationwide sales centers; reported directly to the Vice President of service and technical support.</li> <li> Pioneered various service enhancements which directly led to increased sales and customer satisfaction.</li> <li> Developed and implemented all service and repair parts marketing programs.</li> <li> Directed the development of Systems for multi-product support and realized significant cost savings.</li> <li> Contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC576124776" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC576124776"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_576124776_1_375073738" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="576124776DGRE1" itemprop="name"> </span> <span class="programline" id="576124776STUY1"> leadership</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="576124776SCHO1" itemprop="name"> University of Virginia</span> <span> － </span> <span class="joblocation jobcity" id="576124776SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="576124776SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="576124776SCNT1"> USA</span> </span> <span class="field" id="576124776FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_576124776_2_375073741" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="576124776DGRE2" itemprop="name"> </span> <span class="programline" id="576124776STUY2"> Digital Electronics</span> <span class="datesWrapper"> <span class="jobdates" id="576124776GRYR2"> 1981</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="576124776SCHO2" itemprop="name"> DeVry Institute of Technology</span> <span> － </span> <span class="joblocation jobcity" id="576124776SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="576124776SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="576124776SCNT2"> USA</span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="576124776GRPA2"> GPA: 3.85</span> </span> <span class="field" id="576124776FRFM2"> Digital Electronics GPA: 3.85</span> </div> </div> <div class="paragraph" id="PARAGRAPH_576124776_3_375073742" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="576124776DGRE3" itemprop="name"> Developmental Activities Activity/Program Date/s/ BAMP - High Performance Leadership 1999 AFSMI, Global Conference 1998, 1999, 2000 Presentation Skills, Wilson Consulting Group 1998 MBTI, Team Building - Sandra Herb Hirsh 1998 Service Management project leader - CRM implementation 1994 Project Leader @ A.B. Dick - Automated Dispatch 1993 World Class Lessons in ledership Seminar 1998*2000 BVA, advanced training 2001, 2006 Lean Six Sigma Champion Training 2004 Disney Institute, "Loyalty Disney Style" Seminar 1999 Service CRM implementation Business Project Leader 2005 </span> <span class="programline" id="576124776STUY3"> </span> </span> <span class="field" id="576124776FRFM3"> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL576124778" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL576124778"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_576124778_1_375073744" style=" padding-top:0px; "> <div class="field singlecolumn" id="576124778FRFM1"> PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal</div> </div> </div> </div>

FITNESS

STORE CHEF Summary Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. 4 Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Menu and recipe development Writing and implementing operational standards and procedures Event planning and execution Labor management, purchasing and inventory controls, cost management, budget formulation, P & L management and forecasting Increasing efficiency through innovative and decisive ways while ensuring a high level of guest satisfaction Multi-unit management skills Concept creation and menu enhancement incorporating trending foods and flavors resulting in 15% up to 20% average annual sales increase across all venues Development and execution of standards and procedures resulting in improved labor performance and decreased labor cost of 4% annually and 20% over 5 year period Experienced public speaker on subjects ranging from food and cooking to healthy lifestyle tips and practices for multiple audiences, including corporate, college students, elementary school children and senior citizens Creating and implementing health-promoting food service programs for corporate dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle Highlights ServSafe certified Strong butchery skills Contemporary sauce work Focused and disciplined High volume production capability Focus on portion and cost control Inventory management familiarity Featured in [publication name] Featured in Travel and Leisure's “Top 10 Restaurants in [city]” Experience Store Chef April 2014 to Current Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. Executive Chef July 2013 to January 2014 Company Name Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. Executive Chef/ Food service Manager May 2005 to January 2013 Company Name － City , State Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. Executive Sous Chef November 2001 to April 2005 Company Name － City , State Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education Associate Degree : Culinary Arts Management , 1991 Sullivan College and the National Center for Hospitality － City , State Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation - National Restaurant Association Certification Serve Safe Certification Accomplishments 3 of 7 Image Options Premium catering services and event planning. Menu design, recipe development. Culinary education, team-building events, live cooking demonstrations, food and wine pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu ,that promotes conscious and cuisine standards, in culinary. Help development nutritional standards all food outlets. high positive guest feedback surveys and 45% sales increase over 3-year period. Interests Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, financial, focus, forecasting, indexing, Inventory, inventory control, managing, materials, newspapers, pricing, profit, purchasing, quality, receiving, retail, safety, sales, scheduling, staff training

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME558996860" style=" padding-top:0px; "> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_558996860_1_364324972" style=" padding-top:0px; "> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="558996860FNAM1"> </span> <span> </span> <span class="field" id="558996860LNAM1"> STORE CHEF</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM558996862" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM558996862"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_558996862_1_364324983" style=" padding-top:0px; "> <div class="field singlecolumn" id="558996862FRFM1"> Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. 4 Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Menu and recipe development Writing and implementing operational standards and procedures Event planning and execution Labor management, purchasing and inventory controls, cost management, budget formulation, P &amp; L management and forecasting Increasing efficiency through innovative and decisive ways while ensuring a high level of guest satisfaction Multi-unit management skills Concept creation and menu enhancement incorporating trending foods and flavors resulting in 15% up to 20% average annual sales increase across all venues Development and execution of standards and procedures resulting in improved labor performance and decreased labor cost of 4% annually and 20% over 5 year period Experienced public speaker on subjects ranging from food and cooking to healthy lifestyle tips and practices for multiple audiences, including corporate, college students, elementary school children and senior citizens Creating and implementing health-promoting food service programs for corporate dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle </div> </div> </div> <div class="section" id="SECTION_HILT558996863" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT558996863"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_558996863_1_364330501" style=" padding-top:0px; "> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="558996863SKC11"> <ul> <li> ServSafe certified</li> <li> Strong butchery skills</li> <li> Contemporary sauce work</li> <li> Focused and disciplined</li> <li> High volume production capability</li> <li> Focus on portion and cost control</li> <li> Inventory management familiarity</li> <li> Featured in [publication name]<i> </i> </li> <li> Featured in <i> Travel and Leisure's</i> “Top 10 Restaurants in [city]”</li> </ul> </td> <td class="field twocol_2 charspace" id="558996863SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR558996864" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR558996864"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_558996864_1_364324975" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="558996864JTIT1"> Store Chef</span> <br/> <span> <span class="jobdates" format="%B %Y" id="558996864JSTD1"> April 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="558996864EDDT1"> Current</span> </span> </span> <span class="paddedline"> <span class="jobline" id="558996864JDES1" itemprop="description"> <ul> <li> Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet.</li> <li> On and off campus Catering.</li> <li> Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors.</li> <li> Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts.</li> <li> Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_558996864_2_364324976" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="558996864JTIT2"> Executive Chef</span> <br/> <span> <span class="jobdates" format="%B %Y" id="558996864JSTD2"> July 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="558996864EDDT2"> January 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="558996864COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="558996864JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="558996864JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="558996864JDES2" itemprop="description"> <ul> <li> Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service.</li> <li> Drives customer satisfaction, and maintains client relationships through rounding.</li> <li> Ensures compliance to food safety, sanitation, and overall workplace safety standards.</li> <li> Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation.</li> <li> Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.</li> <li> Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems.</li> <li> Assist in menu planning, pre-costing and post-costing.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_558996864_3_364324977" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="558996864JTIT3"> Executive Chef/ Food service Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="558996864JSTD3"> May 2005</span> <span> to </span> <span class="jobdates" format="%B %Y" id="558996864EDDT3"> January 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="558996864COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="558996864JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="558996864JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="558996864JDES3" itemprop="description"> <ul> <li> Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations.</li> <li> Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff.</li> <li> Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary.</li> <li> Help development nutritional standards all food outlets.</li> <li> High positive guest feedback surveys and 65% sales increase over 5-year period.</li> <li> Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors.</li> <li> Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points.</li> <li> Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department.</li> <li> Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program.</li> <li> Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_558996864_4_364324978" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="558996864JTIT4"> Executive Sous Chef</span> <br/> <span> <span class="jobdates" format="%B %Y" id="558996864JSTD4"> November 2001</span> <span> to </span> <span class="jobdates" format="%B %Y" id="558996864EDDT4"> April 2005</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="558996864COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="558996864JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="558996864JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="558996864JDES4" itemprop="description"> <ul> <li> Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet.</li> <li> Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC558996865" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC558996865"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_558996865_1_364324980" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="558996865DGRE1" itemprop="name"> Associate Degree</span> <span> : </span> <span class="programline" dependency="STUY" id="558996865STUY1"> Culinary Arts Management</span> <span> , </span> <span class="jobdates" id="558996865GRYR1"> 1991</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="558996865SCHO1" itemprop="name"> Sullivan College and the National Center for Hospitality</span> <span> － </span> <span class="joblocation jobcity" id="558996865SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="558996865SSTA1"> State</span> <span class="joblocation jobstate" id="558996865SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="558996865FRFM1"> Culinary Arts Management</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_558996865_2_364324981" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="558996865DGRE2" itemprop="name"> Diploma</span> <span class="programline" dependency="STUY" id="558996865STUY2"> </span> <span class="jobdates" id="558996865GRYR2"> </span> </span> <span class="paddedline"> <span class="field" id="558996865FRFM2"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_558996865_3_364324982" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="558996865DGRE3" itemprop="name"> Professional Cook Honors in: Educational Foundation - National Restaurant Association Certification Serve Safe Certification</span> <span class="programline" dependency="STUY" id="558996865STUY3"> </span> <span class="jobdates" id="558996865GRYR3"> </span> </span> <span class="paddedline"> <span class="field" id="558996865FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_ACCM558996866" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM558996866"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_558996866_1_364324979" style=" padding-top:0px; "> <div class="field singlecolumn" id="558996866FRFM1"> <ul> <li> 3 of 7 Image Options Premium catering services and event planning.</li> <li> Menu design, recipe development.</li> <li> Culinary education, team-building events, live cooking demonstrations, food and wine pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff.</li> <li> Successful design and implementation of menu ,that promotes conscious and cuisine standards, in culinary.</li> <li> Help development nutritional standards all food outlets.</li> <li> high positive guest feedback surveys and 45% sales increase over 3-year period.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_INTR558996868" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_INTR558996868"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_558996868_1_364324986" style=" padding-top:0px; "> <div class="field singlecolumn" id="558996868FRFM1"> Chefs Collaborative Member Alumni Association of Sullivan University Spotlight</div> </div> </div> <div class="section" id="SECTION_PRIN558996867" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_PRIN558996867"> Personal Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_558996867_1_364324985" style=" padding-top:0px; "> <div class="field singlecolumn" id="558996867FRFM1"> Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print </div> </div> </div> <div class="section" id="SECTION_ADDI558996880" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ADDI558996880"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_558996880_1_364324988" style=" padding-top:0px; "> <div class="field singlecolumn" id="558996880FRFM1"> <ul> <li> Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food &amp; Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print </li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL558996869" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL558996869"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_558996869_1_364324987" style=" padding-top:0px; "> <div class="field singlecolumn" id="558996869FRFM1"> agency, benchmarking, Budget development, budget, competitive, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, financial, focus, forecasting, indexing, Inventory, inventory control, managing, materials, newspapers, pricing, profit, purchasing, quality, receiving, retail, safety, sales, scheduling, staff training</div> </div> </div> </div>

CHEF

FINANCE BUSINESS PARTNER Summary Finance Business Partner adept at effectively managing financial needs of various Corporate functions including auditing, and providing analytics of periodic performance results. Areas of expertise include budgeting, forecasting, allocations, cost reductions, project management and fostering client relationships. Highlights Strategic and financial planning expert SOX Compliance Oracle ERP (Enterprise Resource Planning), and Hyperion Planning software Financial planning and forecasting, Data analysis Customer relations Data trending and Projections Accomplishments Increased cost-effectiveness by (XX)% through compliance enforcement and implementation of a rigorous quality control system. Experience Finance Business Partner November 2009 to Current Company Name － City , State Responsible for financial planning of 5 - 6 corporate functions (Center of Excellence), including budgeting, forecasting, variance analysis, reporting with relevant analytics. Monthly financial review and recommend cost management. Responsible for completing financial and business reviews of various Hertz operations including the following: Sarbanes Oxley (SOX), NA Treasury and Financial Operations - Evaluated control effectiveness over Treasury Operations (cash management) and Financial Operations (Investments, debt leveraging, and derivative transactions). Coordinated reviews with PricewaterHouseCoopers (PwC) to ensure accurate Financial Reporting. HERC Fleet Operations - Evaluated the efficiency and adequacy of internal controls over HERC fleet operations (depreciation, equipment disposal, maintenance, product support and warranty) within the corporation's equipment rental division. Sarbanes Oxley (SOX) Corporate Tax Audit - Verified control effectiveness over the 2006 Hertz Tax Provision calculations (Deferred Income Taxes, Effective Tax Rate (EFT), and Tax Provision). Hertz Annual Bonus Audit - Verified the accuracy of 2004, 2005, and 2006 Hertz Annual Bonus Awards in accordance with bonus plan specifications approved by the Compensation Committee for the various Hertz Divisions. Hertz Claims Management - Reviewed effectiveness and adequacy of internal controls over Hertz Claims Processes. Evaluated workers compensation claims administered by Third Party Administrators (TPA), and ensured adherence to Federal and State regulations. Licensee/Franchise Audits: International Franchise Audits - Reviewed the operations and revenue reported by the following licensee. Audited two licensees with operations in Yucatan and Sonora States of Mexico, (Nov 2006), which resulted in a $500K and $100K assessment respectively. Audited the Costa Rica Licensee (Sept 2005), resulted in an assessment of $81K. January 2003 Company Name － City , State Analyzed historical data (transactions) to determined transaction rate that maximizes process flow at the store checkouts (point of sales). Identified lack of excess capacity at store checkouts points and under utilization of existing labor force (improper scheduling procedures). Recommended a pull scheduling system to replace the generic scheduling procedure and training of employees to perform multifunctional roles that created dependable excess capacity. Increased cost efficiency, projected at $1.5M per annum. September 2004 to October 2004 Company Name Review operations of the South Capital U-Haul location to identify inefficiencies and recommend process improvement to increase profitability. Defined, measured and analyzed customer needs to enhance operational controls at the location. Manager January 1998 to January 2000 Analyzed and introduced a financial profitability model that realized a 15% revenue growth from capitalizing on the spill over effect of competitor's promotion. Reorganized departmental structure and introduced electronic scan receiving procedures, which increased labor productivity and technological efficiency by 50%. This saved the company $3000 per week in payroll expense. Reduced inventory holding cost and doubled truck deliveries, eliminated excess storage charges incurred from truck deliveries, and enhance company's just-in-time ordering process. Education Cultural Exchange Program : 7 1996 MONTCLAIR STATE UNIVERSITY － City , State , United State Master of Business Administration : Finance and Operations , 5 2004 GEORGETOWN UNIVERSITY, The Robert McDonough School of Business － City , State Finance and Operations (MBA) Bachelor of Science : Statistics , 4 1996 UNIVERSITY OF GHANA － City , State , Ghana Statistical Analysis and Mathematical theory Skills Budgeting, Cost management, Financial Reporting & Analytics, Investments and return on investment (ROI, NPV, and EVA), Process improvement, Sarbanes Oxley, Scheduling, SOX - Tax footnotes, Inventory Management, Receiving, sales,

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME499365922" style=" padding-top:0px; "> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_499365922_1_325839185" style=" padding-top:0px; "> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="499365922FNAM1"> </span> <span> </span> <span class="field" id="499365922LNAM1"> FINANCE BUSINESS PARTNER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM499365924" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM499365924"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_499365924_1_325840537" style=" padding-top:0px; "> <div class="field singlecolumn" id="499365924FRFM1"> <p align="LEFT"> Finance Business Partner adept at effectively managing financial needs of various Corporate functions including auditing, and providing analytics of periodic performance results. Areas of expertise include budgeting, forecasting, allocations, cost reductions, project management and fostering client relationships.</p> </div> </div> </div> <div class="section" id="SECTION_HILT499365925" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT499365925"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_499365925_1_325841246" style=" padding-top:0px; "> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="499365925SKC11"> <ul> <li> Strategic and financial planning expert</li> <li> SOX Compliance</li> <li> Oracle ERP (Enterprise Resource Planning), and Hyperion Planning software</li> <li> Financial planning and forecasting, Data analysis</li> </ul> </td> <td class="field twocol_2 charspace" id="499365925SKC21"> <ul> <li> Customer relations</li> <li> Data trending and Projections</li> <br/> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM499366305" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM499366305"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_499366305_1_325841354" style=" padding-top:0px; "> <div class="field singlecolumn" id="499366305FRFM1"> <p align="LEFT"> Increased cost-effectiveness by (XX)% through compliance enforcement and implementation of a rigorous quality control system.</p> </div> </div> </div> <div class="section" id="SECTION_EXPR499365926" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR499365926"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_499365926_1_325839187" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="499365926JTIT1"> Finance Business Partner</span> <br/> <span> <span class="jobdates" format="%B %Y" id="499365926JSTD1"> November 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="499365926EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="499365926COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="499365926JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="499365926JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="499365926JDES1" itemprop="description"> <ul> <li> Responsible for financial planning of 5 - 6 corporate functions (Center of Excellence), including budgeting, forecasting, variance analysis, reporting with relevant analytics.</li> <li> Monthly financial review and recommend cost management.</li> </ul> <br/> <br/> <ul> <li> Responsible for completing financial and business reviews of various Hertz operations including the following: Sarbanes Oxley (SOX), NA Treasury and Financial Operations - Evaluated control effectiveness over Treasury Operations (cash management) and Financial Operations (Investments, debt leveraging, and derivative transactions).</li> <li> Coordinated reviews with PricewaterHouseCoopers (PwC) to ensure accurate Financial Reporting.</li> <li> HERC Fleet Operations - Evaluated the efficiency and adequacy of internal controls over HERC fleet operations (depreciation, equipment disposal, maintenance, product support and warranty) within the corporation's equipment rental division.</li> <li> Sarbanes Oxley (SOX) Corporate Tax Audit - Verified control effectiveness over the 2006 Hertz Tax Provision calculations (Deferred Income Taxes, Effective Tax Rate (EFT), and Tax Provision).</li> <li> Hertz Annual Bonus Audit - Verified the accuracy of 2004, 2005, and 2006 Hertz Annual Bonus Awards in accordance with bonus plan specifications approved by the Compensation Committee for the various Hertz Divisions.</li> <li> Hertz Claims Management - Reviewed effectiveness and adequacy of internal controls over Hertz Claims Processes.</li> <li> Evaluated workers compensation claims administered by Third Party Administrators (TPA), and ensured adherence to Federal and State regulations.</li> <li> Licensee/Franchise Audits: International Franchise Audits - Reviewed the operations and revenue reported by the following licensee.</li> <li> Audited two licensees with operations in Yucatan and Sonora States of Mexico, (Nov 2006), which resulted in a $500K and $100K assessment respectively.</li> <li> Audited the Costa Rica Licensee (Sept 2005), resulted in an assessment of $81K.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_499365926_2_325839189" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="499365926JTIT2"> </span> <span> <span class="jobdates" format="%B %Y" id="499365926JSTD2"> January 2003</span> <span class="jobdates" format="%B %Y" id="499365926EDDT2"> </span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="499365926COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="499365926JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="499365926JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="499365926JDES2" itemprop="description"> <ul> <li> Analyzed historical data (transactions) to determined transaction rate that maximizes process flow at the store checkouts (point of sales).</li> <li> Identified lack of excess capacity at store checkouts points and under utilization of existing labor force (improper scheduling procedures).</li> <li> Recommended a pull scheduling system to replace the generic scheduling procedure and training of employees to perform multifunctional roles that created dependable excess capacity.</li> <li> Increased cost efficiency, projected at $1.5M per annum.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_499365926_3_325839188" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="499365926JTIT3"> </span> <span> <span class="jobdates" format="%B %Y" id="499365926JSTD3"> September 2004</span> <span> to </span> <span class="jobdates" format="%B %Y" id="499365926EDDT3"> October 2004</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="499365926COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="499365926JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="499365926JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="499365926JDES3" itemprop="description"> <ul> <li> Review operations of the South Capital U-Haul location to identify inefficiencies and recommend process improvement to increase profitability.</li> <li> Defined, measured and analyzed customer needs to enhance operational controls at the location.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_499365926_4_325839190" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="499365926JTIT4"> Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="499365926JSTD4"> January 1998</span> <span> to </span> <span class="jobdates" format="%B %Y" id="499365926EDDT4"> January 2000</span> </span> </span> <span class="paddedline"> <span class="jobline" id="499365926JDES4" itemprop="description"> <ul> <li> Analyzed and introduced a financial profitability model that realized a 15% revenue growth from capitalizing on the spill over effect of competitor's promotion.</li> <li> Reorganized departmental structure and introduced electronic scan receiving procedures, which increased labor productivity and technological efficiency by 50%.</li> <li> This saved the company $3000 per week in payroll expense.</li> <li> Reduced inventory holding cost and doubled truck deliveries, eliminated excess storage charges incurred from truck deliveries, and enhance company's just-in-time ordering process.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC499365927" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC499365927"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_499365927_1_325839194" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="499365927DGRE1" itemprop="name"> Cultural Exchange Program</span> <span> : </span> <span class="programline" dependency="STUY" id="499365927STUY1"> </span> <span class="jobdates" id="499365927GRYR1"> 7 1996</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="499365927SCHO1" itemprop="name"> MONTCLAIR STATE UNIVERSITY</span> <span> － </span> <span class="joblocation jobcity" id="499365927SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="499365927SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="499365927SCNT1"> United State</span> </span> <span class="paddedline"> <span class="field" id="499365927FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_499365927_2_325839192" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="499365927DGRE2" itemprop="name"> Master of Business Administration</span> <span> : </span> <span class="programline" dependency="STUY" id="499365927STUY2"> Finance and Operations</span> <span> , </span> <span class="jobdates" id="499365927GRYR2"> 5 2004</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="499365927SCHO2" itemprop="name"> GEORGETOWN UNIVERSITY, The Robert McDonough School of Business</span> <span> － </span> <span class="joblocation jobcity" id="499365927SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="499365927SSTA2"> State</span> <span class="joblocation jobstate" id="499365927SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="499365927FRFM2"> <p align="LEFT"> Finance and Operations (MBA)</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_499365927_3_325839195" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="499365927DGRE3" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="499365927STUY3"> Statistics</span> <span> , </span> <span class="jobdates" id="499365927GRYR3"> 4 1996</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="499365927SCHO3" itemprop="name"> UNIVERSITY OF GHANA</span> <span> － </span> <span class="joblocation jobcity" id="499365927SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="499365927SSTA3"> State</span> <span> , </span> <span class="joblocation jobstate" id="499365927SCNT3"> Ghana</span> </span> <span class="paddedline"> <span class="field" id="499365927FRFM3"> <p align="LEFT"> Statistical Analysis and Mathematical theory</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL499365935" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL499365935"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_499365935_1_325839196" style=" padding-top:0px; "> <div class="field singlecolumn" id="499365935FRFM1"> <p align="LEFT"> Budgeting, Cost management, Financial Reporting &amp; Analytics, Investments and return on investment (ROI, NPV, and EVA), Process improvement, <font> Sarbanes Oxley, Scheduling, SOX - Tax footnotes, Inventory Management, Receiving, sales, </font> </p> <p> </p> </div> </div> </div> </div>

FINANCE

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FITNESS