Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
int64 0
1
| Churn Category
stringclasses 5
values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
int64 2k
6.5k
| Contract
stringclasses 3
values | Country
stringclasses 1
value | Customer ID
stringlengths 10
10
| Customer Status
stringclasses 3
values | Dependents
int64 0
1
| Device Protection Plan
int64 0
1
| Gender
stringclasses 2
values | Internet Service
int64 0
1
| Internet Type
stringclasses 3
values | Lat Long
stringlengths 18
22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
int64 0
1
| Payment Method
stringclasses 3
values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
stringclasses 1
value | Referred a Friend
int64 0
1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
stringclasses 1
value | Streaming Movies
int64 0
1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
float64 21.4
12k
| Under 30
int64 0
1
| Unlimited Data
int64 0
1
| Zip Code
stringlengths 5
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
70
| 20
| 12.27
| 1
|
Attitude
|
Attitude of support person
| 65
|
Claremont
| 4,054
|
Month-to-Month
|
United States
|
6689-TCZHQ
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
34.127621, -117.717863
| 34.127621
| -117.717863
| 0
| 78.95
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 34,716
| 0
|
Q3
| 0
| 3
| 1
|
California
| 1
| 0
| 0
| 5
| 378.4
| 0
| 61.35
| 0
| 439.75
| 0
| 1
|
91711
|
37
| 28
| 43.24
| 0
| null | null | 43
|
Huntington Beach
| 6,026
|
Two Year
|
United States
|
7139-JZFVG
|
Stayed
| 1
| 1
|
Male
| 1
|
DSL
|
33.666301, -117.969501
| 33.666301
| -117.969501
| 1
| 60.5
| 0
| 2
| 7
| null | 1
| 1
| 0
| 1
|
Bank Withdrawal
| 1
| 56,517
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 60
| 3,694.45
| 0
| 2,594.4
| 0
| 6,288.85
| 0
| 1
|
92646
|
21
| 0
| 35.31
| 1
|
Price
|
Long distance charges
| 77
|
Saint Helena
| 5,194
|
Two Year
|
United States
|
7951-QKZPL
|
Churned
| 0
| 0
|
Female
| 0
| null |
38.581354, -122.296283
| 38.581354
| -122.296283
| 1
| 24.5
| 1
| 0
| 1
| null | 0
| 0
| 1
| 1
|
Credit Card
| 1
| 9,423
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 33
| 740.3
| 0
| 1,165.23
| 35.05
| 1,870.48
| 1
| 0
|
94574
|
34
| 23
| 38.4
| 0
| null | null | 79
|
Millbrae
| 5,631
|
Month-to-Month
|
United States
|
2971-SGAFL
|
Stayed
| 0
| 1
|
Female
| 1
|
DSL
|
37.601248, -122.403099
| 37.601248
| -122.403099
| 0
| 78.75
| 1
| 0
| 0
|
Offer D
| 0
| 1
| 1
| 0
|
Bank Withdrawal
| 1
| 20,350
| 0
|
Q3
| 0
| 4
| 0
|
California
| 1
| 1
| 1
| 13
| 995.35
| 50
| 499.2
| 0
| 1,544.55
| 0
| 0
|
94030
|
42
| 0
| 46.3
| 0
| null | null | 54
|
Tomales
| 2,783
|
Month-to-Month
|
United States
|
4770-QAZXN
|
Stayed
| 0
| 0
|
Female
| 0
| null |
38.240769, -122.901041
| 38.240769
| -122.901041
| 0
| 19.45
| 0
| 0
| 0
|
Offer D
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 384
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 13
| 232.1
| 0
| 601.9
| 0
| 834
| 0
| 0
|
94971
|
43
| 21
| 9.77
| 0
| null | null | 26
|
El Cerrito
| 5,772
|
Month-to-Month
|
United States
|
8198-RKSZG
|
Stayed
| 1
| 0
|
Female
| 1
|
DSL
|
37.924838, -122.289145
| 37.924838
| -122.289145
| 1
| 80.45
| 1
| 3
| 8
|
Offer D
| 1
| 0
| 0
| 1
|
Credit Card
| 1
| 23,141
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 14
| 1,137.05
| 0
| 136.78
| 0
| 1,273.83
| 0
| 1
|
94530
|
20
| 0
| 11.68
| 0
| null | null | 47
|
San Gregorio
| 2,382
|
One Year
|
United States
|
3547-LQRIK
|
Stayed
| 0
| 0
|
Female
| 0
| null |
37.331762, -122.341444
| 37.331762
| -122.341444
| 1
| 26.9
| 1
| 0
| 7
| null | 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 291
| 0
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 47
| 1,250.85
| 0
| 548.96
| 0
| 1,799.81
| 1
| 0
|
94074
|
35
| 0
| 5.74
| 1
|
Price
|
Long distance charges
| 82
|
Sherman Oaks
| 3,438
|
Month-to-Month
|
United States
|
2332-EFBJY
|
Churned
| 0
| 0
|
Male
| 0
| null |
34.147149, -118.463365
| 34.147149
| -118.463365
| 0
| 19.7
| 0
| 0
| 0
|
Offer D
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 22,085
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 16
| 342.4
| 0
| 91.84
| 0
| 434.24
| 0
| 0
|
91403
|
35
| 30
| 48.85
| 0
| null | null | 26
|
Glendale
| 5,344
|
One Year
|
United States
|
5524-KHNJP
|
Stayed
| 0
| 1
|
Male
| 1
|
Cable
|
34.13658, -118.245839
| 34.13658
| -118.245839
| 1
| 74.75
| 0
| 0
| 7
|
Offer C
| 0
| 1
| 0
| 1
|
Credit Card
| 1
| 41,390
| 0
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 33
| 2,453.3
| 0
| 1,612.05
| 0
| 4,065.35
| 0
| 1
|
91205
|
68
| 20
| 6.9
| 0
| null | null | 21
|
Ontario
| 2,636
|
One Year
|
United States
|
9233-PSYHO
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
34.057256, -117.667677
| 34.057256
| -117.667677
| 0
| 100.15
| 1
| 0
| 0
|
Offer B
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 54,254
| 0
|
Q3
| 0
| 4
| 1
|
California
| 1
| 0
| 1
| 45
| 4,459.8
| 0
| 310.5
| 0
| 4,770.3
| 0
| 1
|
91762
|
30
| 0
| 1.57
| 0
| null | null | 44
|
Palm Desert
| 2,007
|
Two Year
|
United States
|
9710-NJERN
|
Stayed
| 0
| 0
|
Female
| 0
| null |
33.694501, -116.412711
| 33.694501
| -116.412711
| 0
| 20.15
| 0
| 0
| 0
|
Offer C
| 0
| 0
| 0
| 0
|
Mailed Check
| 1
| 29,340
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 39
| 826
| 0
| 61.23
| 25.92
| 861.31
| 0
| 0
|
92260
|
37
| 16
| 0
| 0
| null | null | 53
|
Branscomb
| 4,943
|
Month-to-Month
|
United States
|
3058-WQDRE
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
39.710591, -123.682799
| 39.710591
| -123.682799
| 0
| 25.15
| 0
| 0
| 0
|
Offer D
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 0
| 176
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 13
| 331.85
| 0
| 0
| 48.59
| 283.26
| 0
| 1
|
95417
|
25
| 69
| 20.23
| 0
| null | null | 57
|
Canyon Dam
| 5,465
|
Month-to-Month
|
United States
|
5084-OOVCJ
|
Stayed
| 1
| 0
|
Female
| 1
|
DSL
|
40.171312, -121.120605
| 40.171312
| -121.120605
| 1
| 55.35
| 0
| 3
| 1
| null | 0
| 1
| 1
| 1
|
Credit Card
| 1
| 86
| 1
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 17
| 920.5
| 0
| 343.91
| 0
| 1,264.41
| 1
| 1
|
95923
|
59
| 25
| 42.22
| 0
| null | null | 30
|
Encino
| 5,884
|
One Year
|
United States
|
5681-LLOEI
|
Stayed
| 1
| 1
|
Male
| 1
|
Fiber Optic
|
34.150354, -118.518292
| 34.150354
| -118.518292
| 1
| 91.25
| 1
| 1
| 11
| null | 0
| 1
| 1
| 1
|
Credit Card
| 1
| 27,614
| 1
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 43
| 4,013.8
| 0
| 1,815.46
| 25.49
| 5,803.77
| 0
| 1
|
91316
|
29
| 19
| 40.25
| 1
|
Competitor
|
Competitor had better devices
| 91
|
Huntington Beach
| 3,364
|
Month-to-Month
|
United States
|
6986-IJDHX
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
33.679659, -118.016195
| 33.679659
| -118.016195
| 1
| 86.3
| 0
| 0
| 5
|
Offer C
| 1
| 0
| 1
| 1
|
Credit Card
| 1
| 42,663
| 0
|
Q3
| 1
| 1
| 0
|
California
| 0
| 0
| 1
| 39
| 3,266
| 0
| 1,569.75
| 0
| 4,835.75
| 1
| 1
|
92648
|
21
| 59
| 22.41
| 0
| null | null | 79
|
Badger
| 4,288
|
Two Year
|
United States
|
2235-EZAIK
|
Stayed
| 0
| 1
|
Female
| 1
|
DSL
|
36.64545, -118.924982
| 36.64545
| -118.924982
| 1
| 79.2
| 1
| 0
| 9
|
Offer A
| 1
| 1
| 0
| 1
|
Credit Card
| 1
| 273
| 1
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 1
| 72
| 5,401.9
| 20
| 1,613.52
| 0
| 7,035.42
| 1
| 0
|
93603
|
20
| 85
| 38.3
| 0
| null | null | 27
|
El Cajon
| 3,446
|
One Year
|
United States
|
5306-BVTKJ
|
Stayed
| 1
| 1
|
Male
| 1
|
DSL
|
32.79697, -116.969082
| 32.79697
| -116.969082
| 1
| 55.8
| 0
| 1
| 1
|
Offer B
| 1
| 0
| 1
| 1
|
Credit Card
| 1
| 55,277
| 0
|
Q3
| 1
| 4
| 0
|
California
| 0
| 1
| 0
| 48
| 2,651.2
| 0
| 1,838.4
| 0
| 4,489.6
| 1
| 1
|
92020
|
66
| 16
| 2.07
| 0
| null | null | 22
|
Fresno
| 5,381
|
Month-to-Month
|
United States
|
8695-ARGXZ
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
36.78979, -119.929894
| 36.78979
| -119.929894
| 1
| 75.55
| 1
| 0
| 1
| null | 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 60,889
| 0
|
Q3
| 1
| 5
| 1
|
California
| 0
| 0
| 0
| 34
| 2,425.4
| 0
| 70.38
| 0
| 2,495.78
| 0
| 1
|
93722
|
23
| 51
| 13.54
| 1
|
Competitor
|
Competitor made better offer
| 93
|
San Diego
| 3,273
|
Month-to-Month
|
United States
|
5896-NPFWW
|
Churned
| 0
| 1
|
Male
| 1
|
Cable
|
32.961064, -117.134917
| 32.961064
| -117.134917
| 1
| 50.15
| 0
| 0
| 1
| null | 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 47,224
| 0
|
Q3
| 1
| 1
| 0
|
California
| 0
| 0
| 0
| 3
| 168.15
| 0
| 40.62
| 0
| 208.77
| 1
| 1
|
92129
|
78
| 11
| 14.22
| 1
|
Competitor
|
Competitor offered higher download speeds
| 65
|
Woodbridge
| 5,214
|
Month-to-Month
|
United States
|
1095-JUDTC
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
38.169605, -121.310964
| 38.169605
| -121.310964
| 0
| 95.05
| 1
| 0
| 0
| null | 1
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 4,176
| 1
|
Q3
| 0
| 2
| 1
|
California
| 0
| 0
| 1
| 47
| 4,504.55
| 0
| 668.34
| 0
| 5,172.89
| 0
| 1
|
95258
|
49
| 19
| 0
| 0
| null | null | 57
|
Foothill Ranch
| 5,916
|
Month-to-Month
|
United States
|
0804-XBFBV
|
Stayed
| 1
| 0
|
Female
| 1
|
DSL
|
33.698728, -117.67768
| 33.698728
| -117.67768
| 0
| 25.2
| 0
| 1
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 0
| 10,936
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 11
| 321.05
| 0
| 0
| 0
| 321.05
| 0
| 1
|
92610
|
76
| 15
| 44.88
| 1
|
Attitude
|
Attitude of support person
| 70
|
Boulder Creek
| 5,651
|
Month-to-Month
|
United States
|
7481-ATQQS
|
Churned
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
37.171727, -122.142961
| 37.171727
| -122.142961
| 0
| 90.85
| 1
| 0
| 0
|
Offer B
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 10,520
| 0
|
Q3
| 0
| 2
| 1
|
California
| 1
| 0
| 0
| 49
| 4,515.85
| 0
| 2,199.12
| 0
| 6,714.97
| 0
| 1
|
95006
|
35
| 13
| 44.72
| 0
| null | null | 76
|
Rancho Cucamonga
| 4,077
|
One Year
|
United States
|
0657-DOGUM
|
Stayed
| 0
| 0
|
Female
| 1
|
DSL
|
34.133809, -117.523724
| 34.133809
| -117.523724
| 1
| 60.6
| 1
| 0
| 1
|
Offer B
| 0
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 12,937
| 1
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 48
| 2,985.25
| 100
| 2,146.56
| 0
| 5,231.81
| 0
| 0
|
91739
|
43
| 17
| 15.73
| 0
| null | null | 74
|
San Francisco
| 4,305
|
Two Year
|
United States
|
3230-JCNZS
|
Stayed
| 1
| 1
|
Female
| 1
|
Fiber Optic
|
37.768881, -122.395521
| 37.768881
| -122.395521
| 1
| 99
| 1
| 2
| 4
|
Offer A
| 1
| 1
| 1
| 1
|
Credit Card
| 1
| 17,372
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 1
| 71
| 7,061.65
| 0
| 1,116.83
| 0
| 8,178.48
| 0
| 1
|
94107
|
38
| 56
| 33.74
| 0
| null | null | 61
|
Pico Rivera
| 4,523
|
One Year
|
United States
|
9391-LMANN
|
Stayed
| 1
| 1
|
Male
| 1
|
Fiber Optic
|
33.989524, -118.089299
| 33.989524
| -118.089299
| 0
| 95.95
| 0
| 3
| 0
|
Offer B
| 1
| 1
| 0
| 0
|
Bank Withdrawal
| 1
| 63,288
| 0
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 0
| 53
| 5,036.9
| 0
| 1,788.22
| 0
| 6,825.12
| 0
| 1
|
90660
|
55
| 5
| 0
| 1
|
Competitor
|
Competitor had better devices
| 82
|
Lancaster
| 2,044
|
One Year
|
United States
|
1623-NLDOT
|
Churned
| 0
| 0
|
Female
| 1
|
Cable
|
34.727529, -118.153098
| 34.727529
| -118.153098
| 1
| 33.55
| 0
| 0
| 1
|
Offer B
| 1
| 0
| 0
| 1
|
Mailed Check
| 0
| 35,109
| 1
|
Q3
| 1
| 2
| 0
|
California
| 0
| 0
| 0
| 42
| 1,445.3
| 50
| 0
| 0
| 1,495.3
| 0
| 0
|
93534
|
65
| 9
| 36.49
| 0
| null | null | 80
|
West Covina
| 4,872
|
Two Year
|
United States
|
8777-MBMTS
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
34.061634, -117.893169
| 34.061634
| -117.893169
| 1
| 105.85
| 0
| 0
| 10
|
Offer B
| 1
| 0
| 1
| 1
|
Credit Card
| 1
| 30,458
| 1
|
Q3
| 1
| 4
| 1
|
California
| 1
| 1
| 1
| 65
| 6,725.5
| 0
| 2,371.85
| 0
| 9,097.35
| 0
| 1
|
91791
|
38
| 27
| 19.9
| 0
| null | null | 30
|
Sunnyvale
| 4,658
|
Two Year
|
United States
|
2194-IIQOF
|
Stayed
| 0
| 1
|
Female
| 1
|
DSL
|
37.3511, -122.037311
| 37.3511
| -122.037311
| 1
| 89.3
| 1
| 0
| 7
|
Offer A
| 1
| 1
| 0
| 1
|
Credit Card
| 1
| 50,070
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 71
| 6,388.65
| 0
| 1,412.9
| 0
| 7,801.55
| 0
| 1
|
94087
|
39
| 24
| 12.92
| 0
| null | null | 51
|
North Hollywood
| 2,681
|
Month-to-Month
|
United States
|
6897-UUBNU
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
34.15136, -118.364786
| 34.15136
| -118.364786
| 0
| 89.65
| 0
| 0
| 0
| null | 1
| 0
| 0
| 0
|
Credit Card
| 1
| 16,996
| 1
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 1
| 29
| 2,623.65
| 10
| 374.68
| 0
| 3,008.33
| 0
| 0
|
91602
|
53
| 0
| 39.29
| 0
| null | null | 66
|
Stockton
| 4,391
|
One Year
|
United States
|
7009-PCARS
|
Stayed
| 1
| 0
|
Male
| 0
| null |
37.946282, -121.139499
| 37.946282
| -121.139499
| 0
| 19.1
| 0
| 2
| 0
|
Offer B
| 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 23,789
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 55
| 1,001.5
| 0
| 2,160.95
| 0
| 3,162.45
| 0
| 0
|
95215
|
78
| 26
| 36.57
| 0
| null | null | 53
|
Vista
| 5,225
|
Month-to-Month
|
United States
|
6078-VESFR
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
33.22784, -117.200024
| 33.22784
| -117.200024
| 1
| 70.45
| 0
| 0
| 1
| null | 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 44,692
| 0
|
Q3
| 1
| 5
| 1
|
California
| 0
| 0
| 0
| 13
| 849.1
| 0
| 475.41
| 0
| 1,324.51
| 0
| 1
|
92084
|
62
| 18
| 0
| 0
| null | null | 22
|
Escondido
| 5,388
|
Two Year
|
United States
|
8626-PTQGE
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
33.21846, -117.116916
| 33.21846
| -117.116916
| 0
| 60.05
| 0
| 0
| 0
| null | 1
| 1
| 1
| 0
|
Bank Withdrawal
| 0
| 43,436
| 1
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 1
| 69
| 4,176.7
| 0
| 0
| 41.21
| 4,135.49
| 0
| 1
|
92026
|
42
| 0
| 25.53
| 0
| null | null | 79
|
Lakewood
| 2,017
|
Two Year
|
United States
|
7799-LGRDP
|
Stayed
| 0
| 0
|
Female
| 0
| null |
33.847755, -118.112532
| 33.847755
| -118.112532
| 0
| 25.7
| 1
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 27,563
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 43
| 1,188.2
| 0
| 1,097.79
| 0
| 2,285.99
| 0
| 0
|
90713
|
21
| 59
| 3.72
| 0
| null | null | 38
|
San Diego
| 2,911
|
Month-to-Month
|
United States
|
2843-CQMEG
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
32.807867, -117.060993
| 32.807867
| -117.060993
| 0
| 49.7
| 0
| 0
| 0
|
Offer C
| 1
| 0
| 1
| 0
|
Mailed Check
| 1
| 25,569
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 24
| 1,218.25
| 0
| 89.28
| 0
| 1,307.53
| 1
| 1
|
92120
|
20
| 30
| 0
| 0
| null | null | 27
|
Orland
| 6,445
|
One Year
|
United States
|
9200-NLNPD
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
39.748037, -122.302169
| 39.748037
| -122.302169
| 1
| 54.05
| 0
| 0
| 10
| null | 0
| 0
| 1
| 1
|
Bank Withdrawal
| 0
| 13,706
| 1
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 56
| 2,959.8
| 40
| 0
| 0
| 2,999.8
| 1
| 0
|
95963
|
80
| 15
| 26.84
| 0
| null | null | 20
|
Berkeley
| 3,355
|
Month-to-Month
|
United States
|
5271-DBYSJ
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
37.897743, -122.263124
| 37.897743
| -122.263124
| 0
| 79.15
| 0
| 0
| 0
|
Offer D
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 10,737
| 0
|
Q3
| 0
| 5
| 1
|
California
| 1
| 1
| 0
| 11
| 827.7
| 140
| 295.24
| 0
| 1,262.94
| 0
| 0
|
94708
|
73
| 4
| 14.22
| 0
| null | null | 54
|
Oakland
| 2,660
|
One Year
|
United States
|
8242-SOQUO
|
Stayed
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
37.787186, -122.14633
| 37.787186
| -122.14633
| 0
| 84.7
| 0
| 0
| 0
|
Offer E
| 1
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 24,518
| 0
|
Q3
| 0
| 4
| 1
|
California
| 0
| 0
| 1
| 5
| 392.5
| 0
| 71.1
| 41.2
| 422.4
| 0
| 1
|
94619
|
74
| 9
| 3.29
| 1
|
Attitude
|
Attitude of service provider
| 89
|
Glencoe
| 3,834
|
Month-to-Month
|
United States
|
4086-YQSNZ
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
38.358464, -120.579304
| 38.358464
| -120.579304
| 1
| 80.4
| 0
| 0
| 1
|
Offer E
| 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 21
| 0
|
Q3
| 1
| 2
| 1
|
California
| 0
| 0
| 1
| 3
| 224.05
| 0
| 9.87
| 0
| 233.92
| 0
| 1
|
95232
|
43
| 8
| 19.01
| 1
|
Competitor
|
Competitor made better offer
| 92
|
San Marino
| 4,444
|
Month-to-Month
|
United States
|
9820-RMCQV
|
Churned
| 0
| 0
|
Female
| 1
|
DSL
|
34.122671, -118.112911
| 34.122671
| -118.112911
| 0
| 48.55
| 0
| 0
| 0
| null | 0
| 1
| 0
| 0
|
Credit Card
| 1
| 13,158
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 11
| 501
| 130
| 209.11
| 0
| 840.11
| 0
| 0
|
91108
|
27
| 69
| 24.81
| 1
|
Dissatisfaction
|
Network reliability
| 67
|
Live Oak
| 5,515
|
Month-to-Month
|
United States
|
5174-RNGBH
|
Churned
| 0
| 0
|
Female
| 1
|
Cable
|
39.258746, -121.77697
| 39.258746
| -121.77697
| 0
| 66.25
| 0
| 0
| 0
| null | 1
| 0
| 0
| 0
|
Mailed Check
| 1
| 8,695
| 1
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 1
| 9
| 620.55
| 10
| 223.29
| 0
| 853.84
| 1
| 0
|
95953
|
33
| 0
| 4.24
| 0
| null | null | 77
|
San Francisco
| 2,682
|
Two Year
|
United States
|
9631-RXVJM
|
Stayed
| 0
| 0
|
Male
| 0
| null |
37.7795, -122.419233
| 37.7795
| -122.419233
| 0
| 19.25
| 0
| 0
| 0
|
Offer C
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 28,998
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 35
| 677.9
| 0
| 148.4
| 0
| 826.3
| 0
| 0
|
94102
|
51
| 0
| 21.16
| 0
| null | null | 57
|
Irvine
| 5,759
|
One Year
|
United States
|
5519-TEEUH
|
Stayed
| 1
| 0
|
Male
| 0
| null |
33.688546, -117.788091
| 33.688546
| -117.788091
| 0
| 20.15
| 0
| 3
| 0
|
Offer C
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 27,369
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 33
| 682.15
| 0
| 698.28
| 0
| 1,380.43
| 0
| 0
|
92604
|
27
| 26
| 22.08
| 0
| null | null | 80
|
Los Angeles
| 3,048
|
Month-to-Month
|
United States
|
5236-XMZJY
|
Stayed
| 0
| 1
|
Female
| 1
|
Cable
|
34.085807, -118.206617
| 34.085807
| -118.206617
| 0
| 59.65
| 0
| 0
| 0
|
Offer B
| 1
| 1
| 0
| 0
|
Bank Withdrawal
| 1
| 38,415
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 42
| 2,536.55
| 0
| 927.36
| 0
| 3,463.91
| 1
| 1
|
90031
|
21
| 48
| 34.95
| 0
| null | null | 51
|
Monte Rio
| 6,022
|
Two Year
|
United States
|
0665-XHDJU
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
38.471049, -123.015549
| 38.471049
| -123.015549
| 1
| 99.4
| 1
| 0
| 7
| null | 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 1,537
| 0
|
Q3
| 1
| 5
| 0
|
California
| 1
| 1
| 1
| 72
| 7,285.7
| 0
| 2,516.4
| 0
| 9,802.1
| 1
| 1
|
95462
|
51
| 15
| 44.11
| 0
| null | null | 47
|
Stockton
| 4,468
|
Month-to-Month
|
United States
|
5353-WILCI
|
Stayed
| 0
| 0
|
Female
| 1
|
Cable
|
37.902422, -121.440029
| 37.902422
| -121.440029
| 0
| 56.05
| 0
| 0
| 0
|
Offer C
| 1
| 1
| 0
| 0
|
Bank Withdrawal
| 1
| 49,657
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 28
| 1,522.65
| 110
| 1,235.08
| 0
| 2,867.73
| 0
| 0
|
95206
|
43
| 17
| 48.82
| 0
| null | null | 36
|
Pioneer
| 5,502
|
Two Year
|
United States
|
1936-UAFEH
|
Stayed
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
38.546999, -120.271114
| 38.546999
| -120.271114
| 0
| 110.25
| 1
| 0
| 0
| null | 1
| 1
| 0
| 0
|
Credit Card
| 1
| 5,501
| 1
|
Q3
| 0
| 4
| 0
|
California
| 1
| 1
| 1
| 68
| 7,279.35
| 30
| 3,319.76
| 0
| 10,629.11
| 0
| 0
|
95666
|
42
| 0
| 47.33
| 0
| null | null | 38
|
Brentwood
| 2,009
|
Two Year
|
United States
|
6169-PPETC
|
Stayed
| 1
| 0
|
Male
| 0
| null |
37.908242, -121.682472
| 37.908242
| -121.682472
| 1
| 20.5
| 0
| 1
| 8
| null | 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 26,577
| 0
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 35
| 759.35
| 0
| 1,656.55
| 0
| 2,415.9
| 0
| 0
|
94513
|
42
| 5
| 43.8
| 1
|
Other
|
Moved
| 71
|
Carpinteria
| 5,617
|
Month-to-Month
|
United States
|
9025-AOMKI
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
34.441398, -119.513163
| 34.441398
| -119.513163
| 0
| 93.55
| 1
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 17,409
| 0
|
Q3
| 0
| 2
| 0
|
California
| 1
| 1
| 1
| 6
| 536.4
| 0
| 262.8
| 0
| 799.2
| 0
| 1
|
93013
|
61
| 13
| 48.95
| 1
|
Competitor
|
Competitor made better offer
| 91
|
San Diego
| 4,352
|
Month-to-Month
|
United States
|
1343-EHPYB
|
Churned
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
32.85723, -117.209767
| 32.85723
| -117.209774
| 1
| 103.4
| 1
| 0
| 2
| null | 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 34,902
| 0
|
Q3
| 1
| 2
| 0
|
California
| 1
| 1
| 1
| 63
| 6,603
| 0
| 3,083.85
| 0
| 9,686.85
| 0
| 1
|
92122
|
33
| 30
| 14.53
| 1
|
Competitor
|
Competitor had better devices
| 74
|
Friant
| 5,184
|
Month-to-Month
|
United States
|
1450-GALXR
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
37.027663, -119.69056
| 37.027663
| -119.69056
| 0
| 98.5
| 1
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 1,125
| 1
|
Q3
| 0
| 1
| 0
|
California
| 1
| 1
| 1
| 10
| 1,058.25
| 110
| 145.3
| 0
| 1,313.55
| 0
| 0
|
93626
|
64
| 26
| 0
| 1
|
Competitor
|
Competitor had better devices
| 91
|
San Diego
| 4,800
|
Month-to-Month
|
United States
|
0836-SEYLU
|
Churned
| 0
| 0
|
Male
| 1
|
DSL
|
33.000269, -117.072093
| 33.000269
| -117.072093
| 1
| 40.65
| 0
| 0
| 2
|
Offer E
| 0
| 0
| 0
| 1
|
Mailed Check
| 0
| 42,733
| 1
|
Q3
| 1
| 1
| 0
|
California
| 0
| 0
| 1
| 9
| 328.95
| 0
| 0
| 0
| 328.95
| 0
| 1
|
92128
|
32
| 0
| 45.99
| 0
| null | null | 41
|
Branscomb
| 2,392
|
Month-to-Month
|
United States
|
1385-TQOZW
|
Stayed
| 0
| 0
|
Female
| 0
| null |
39.710591, -123.682799
| 39.710591
| -123.682799
| 0
| 20.45
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 176
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 9
| 147.55
| 0
| 413.91
| 0
| 561.46
| 0
| 0
|
95417
|
56
| 22
| 34.49
| 1
|
Attitude
|
Attitude of service provider
| 90
|
Aguanga
| 3,736
|
Month-to-Month
|
United States
|
2207-OBZNX
|
Churned
| 0
| 0
|
Male
| 1
|
Cable
|
33.482243, -116.827173
| 33.482243
| -116.827173
| 0
| 51
| 0
| 0
| 0
| null | 0
| 1
| 1
| 0
|
Mailed Check
| 1
| 2,433
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 7
| 354.05
| 0
| 241.43
| 0
| 595.48
| 0
| 1
|
92536
|
39
| 22
| 45.25
| 1
|
Competitor
|
Competitor had better devices
| 77
|
Greenwood
| 2,673
|
One Year
|
United States
|
3164-AALRN
|
Churned
| 0
| 1
|
Male
| 1
|
DSL
|
38.921333, -120.897718
| 38.921333
| -120.897718
| 0
| 70
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 1,140
| 0
|
Q3
| 0
| 2
| 0
|
California
| 1
| 1
| 1
| 5
| 347.4
| 10
| 226.25
| 0
| 583.65
| 0
| 0
|
95635
|
45
| 0
| 46.57
| 0
| null | null | 53
|
Terra Bella
| 5,986
|
One Year
|
United States
|
7452-FOLON
|
Stayed
| 1
| 0
|
Male
| 0
| null |
35.939068, -119.043666
| 35.939068
| -119.043666
| 0
| 25.45
| 1
| 2
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 5,868
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 39
| 958.45
| 0
| 1,816.23
| 0
| 2,774.68
| 0
| 0
|
93270
|
52
| 0
| 26.57
| 0
| null | null | 34
|
Mountain Center
| 2,953
|
One Year
|
United States
|
5039-LZRQT
|
Stayed
| 0
| 0
|
Female
| 0
| null |
33.638645, -116.55783
| 33.638645
| -116.55783
| 0
| 20.2
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Mailed Check
| 1
| 1,500
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 13
| 273.25
| 0
| 345.41
| 0
| 618.66
| 0
| 0
|
92561
|
36
| 75
| 43.7
| 0
| null | null | 28
|
Big Bar
| 3,918
|
Month-to-Month
|
United States
|
6103-QCKFX
|
Stayed
| 1
| 0
|
Female
| 1
|
DSL
|
40.775272, -123.287414
| 40.775272
| -123.287414
| 1
| 56.25
| 0
| 3
| 10
|
Offer B
| 0
| 1
| 0
| 1
|
Bank Withdrawal
| 1
| 269
| 1
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 44
| 2,419.55
| 40
| 1,922.8
| 14.78
| 4,367.57
| 0
| 0
|
96010
|
40
| 21
| 29.92
| 1
|
Competitor
|
Competitor offered higher download speeds
| 77
|
Wilton
| 4,745
|
Month-to-Month
|
United States
|
0637-UBJRP
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
38.392559, -121.225093
| 38.392559
| -121.225093
| 1
| 84.05
| 0
| 0
| 5
|
Offer D
| 0
| 1
| 0
| 1
|
Bank Withdrawal
| 1
| 5,889
| 0
|
Q3
| 1
| 1
| 0
|
California
| 1
| 1
| 0
| 13
| 1,095.3
| 0
| 388.96
| 23.97
| 1,460.29
| 0
| 1
|
95693
|
56
| 0
| 39.98
| 0
| null | null | 35
|
Los Angeles
| 6,126
|
Two Year
|
United States
|
4836-WNFNO
|
Stayed
| 0
| 0
|
Female
| 0
| null |
34.078821, -118.177576
| 34.078821
| -118.177576
| 1
| 25
| 1
| 0
| 7
| null | 0
| 0
| 0
| 1
|
Credit Card
| 1
| 46,960
| 0
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 72
| 1,849.2
| 0
| 2,878.56
| 0
| 4,727.76
| 0
| 0
|
90032
|
31
| 12
| 6.89
| 1
|
Price
|
Price too high
| 73
|
Isleton
| 4,340
|
Month-to-Month
|
United States
|
7120-RFMVS
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
38.154823, -121.601358
| 38.154823
| -121.601358
| 0
| 84.5
| 1
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 2,010
| 0
|
Q3
| 0
| 2
| 0
|
California
| 0
| 0
| 1
| 1
| 84.5
| 0
| 6.89
| 0
| 91.39
| 0
| 1
|
95641
|
28
| 85
| 7.52
| 0
| null | null | 51
|
San Diego
| 3,398
|
One Year
|
United States
|
7901-IIDQV
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
32.802959, -117.027095
| 32.802959
| -117.027095
| 0
| 54.6
| 1
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 21,866
| 1
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 24
| 1,242.25
| 0
| 180.48
| 28.42
| 1,394.31
| 1
| 1
|
92119
|
65
| 0
| 41.98
| 0
| null | null | 20
|
Oakland
| 3,460
|
Two Year
|
United States
|
1855-CFULU
|
Stayed
| 0
| 0
|
Female
| 0
| null |
37.787186, -122.14633
| 37.787186
| -122.14633
| 0
| 20.05
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 24,518
| 0
|
Q3
| 0
| 5
| 1
|
California
| 0
| 0
| 0
| 4
| 91.45
| 0
| 167.92
| 0
| 259.37
| 0
| 0
|
94619
|
64
| 8
| 48.38
| 0
| null | null | 28
|
Los Gatos
| 5,850
|
Month-to-Month
|
United States
|
2959-FENLU
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
37.160194, -121.945611
| 37.160194
| -121.945611
| 0
| 85.3
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 10,172
| 0
|
Q3
| 0
| 5
| 0
|
California
| 1
| 1
| 0
| 9
| 781.4
| 10
| 435.42
| 0
| 1,226.82
| 0
| 0
|
95033
|
63
| 19
| 47.66
| 0
| null | null | 41
|
Moreno Valley
| 5,764
|
Two Year
|
United States
|
6701-YVNQG
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
33.923149, -117.244933
| 33.923149
| -117.244933
| 1
| 88.7
| 1
| 0
| 4
|
Offer A
| 1
| 1
| 1
| 1
|
Credit Card
| 1
| 61,205
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 72
| 6,301.7
| 0
| 3,431.52
| 0
| 9,733.22
| 0
| 1
|
92553
|
35
| 0
| 20.65
| 0
| null | null | 72
|
Escondido
| 5,052
|
One Year
|
United States
|
3243-ZHOHY
|
Stayed
| 0
| 0
|
Female
| 0
| null |
33.081478, -117.033814
| 33.081478
| -117.033814
| 0
| 20.1
| 0
| 0
| 0
|
Offer D
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 49,281
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 16
| 296.15
| 0
| 330.4
| 0
| 626.55
| 0
| 0
|
92025
|
22
| 73
| 14.58
| 1
|
Dissatisfaction
|
Product dissatisfaction
| 80
|
Weimar
| 5,094
|
Month-to-Month
|
United States
|
2386-LAHRK
|
Churned
| 0
| 0
|
Male
| 1
|
DSL
|
39.00978, -120.978273
| 39.00978
| -120.978273
| 0
| 53.5
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Mailed Check
| 1
| 31
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 1
| 1
| 53.5
| 0
| 14.58
| 0
| 68.08
| 1
| 1
|
95736
|
71
| 52
| 11.33
| 1
|
Competitor
|
Competitor made better offer
| 81
|
Los Angeles
| 3,179
|
Month-to-Month
|
United States
|
1658-BYGOY
|
Churned
| 1
| 0
|
Male
| 1
|
Fiber Optic
|
34.108833, -118.229715
| 34.108833
| -118.229715
| 0
| 95.45
| 1
| 3
| 0
|
Offer D
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 47,534
| 0
|
Q3
| 0
| 2
| 1
|
California
| 1
| 1
| 1
| 18
| 1,752.55
| 0
| 203.94
| 45.61
| 1,910.88
| 0
| 1
|
90065
|
28
| 59
| 0
| 0
| null | null | 35
|
Oceanside
| 5,192
|
Two Year
|
United States
|
2314-TNDJQ
|
Stayed
| 1
| 1
|
Female
| 1
|
Cable
|
33.194742, -117.29032
| 33.194742
| -117.29032
| 1
| 55.65
| 0
| 3
| 1
|
Offer A
| 1
| 1
| 0
| 1
|
Credit Card
| 0
| 52,895
| 1
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 0
| 72
| 3,880.05
| 0
| 0
| 0
| 3,880.05
| 1
| 1
|
92056
|
61
| 18
| 49.26
| 0
| null | null | 24
|
Cathedral City
| 4,512
|
Two Year
|
United States
|
9586-JGQKH
|
Stayed
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
33.829583, -116.474131
| 33.829583
| -116.474131
| 1
| 105.4
| 1
| 0
| 8
|
Offer B
| 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 43,141
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 64
| 6,794.75
| 0
| 3,152.64
| 32.24
| 9,915.15
| 0
| 1
|
92234
|
47
| 15
| 17.75
| 0
| null | null | 43
|
Fresno
| 5,096
|
Month-to-Month
|
United States
|
7233-DRTRF
|
Stayed
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
36.749403, -119.787574
| 36.749403
| -119.787574
| 1
| 102.4
| 1
| 0
| 1
| null | 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 13,858
| 0
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 63
| 6,444.05
| 0
| 1,118.25
| 0
| 7,562.3
| 0
| 1
|
93701
|
46
| 16
| 0
| 1
|
Other
|
Don't know
| 90
|
Lake Elsinore
| 5,131
|
Month-to-Month
|
United States
|
8718-PTMEZ
|
Churned
| 0
| 0
|
Female
| 1
|
Cable
|
33.655421, -117.391751
| 33.655421
| -117.391751
| 0
| 31.05
| 0
| 0
| 0
| null | 1
| 0
| 1
| 0
|
Bank Withdrawal
| 0
| 38,519
| 0
|
Q3
| 0
| 2
| 0
|
California
| 0
| 0
| 0
| 13
| 347.25
| 0
| 0
| 0
| 347.25
| 0
| 1
|
92530
|
48
| 5
| 39.74
| 0
| null | null | 34
|
Milford
| 4,848
|
Two Year
|
United States
|
2272-WUSPA
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
40.181279, -120.392967
| 40.181279
| -120.392967
| 1
| 110.75
| 1
| 0
| 1
| null | 1
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 481
| 0
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 72
| 7,751.7
| 0
| 2,861.28
| 0
| 10,612.98
| 0
| 1
|
96121
|
46
| 20
| 34.38
| 1
|
Price
|
Long distance charges
| 72
|
Weaverville
| 3,091
|
Month-to-Month
|
United States
|
4183-WCSEP
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
40.759401, -122.939337
| 40.759401
| -122.939337
| 0
| 78.45
| 0
| 0
| 0
| null | 1
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 3,749
| 1
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 31
| 2,435.15
| 40
| 1,065.78
| 0
| 3,540.93
| 0
| 0
|
96093
|
35
| 6
| 36.62
| 0
| null | null | 72
|
Oakley
| 4,915
|
One Year
|
United States
|
4837-QUSFT
|
Stayed
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
37.999406, -121.686241
| 37.999406
| -121.686241
| 1
| 100.15
| 1
| 0
| 8
|
Offer B
| 1
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 27,607
| 1
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 1
| 65
| 6,643.5
| 0
| 2,380.3
| 0
| 9,023.8
| 0
| 1
|
94561
|
44
| 20
| 0
| 1
|
Attitude
|
Attitude of service provider
| 66
|
San Juan Bautista
| 5,605
|
Month-to-Month
|
United States
|
2495-INZWQ
|
Churned
| 0
| 0
|
Male
| 1
|
Cable
|
36.810568, -121.503022
| 36.810568
| -121.503022
| 0
| 44.55
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 0
| 3,402
| 0
|
Q3
| 0
| 2
| 0
|
California
| 1
| 1
| 1
| 4
| 174.3
| 10
| 0
| 0
| 184.3
| 0
| 0
|
95045
|
73
| 15
| 24.85
| 0
| null | null | 76
|
Olancha
| 5,811
|
Two Year
|
United States
|
2688-BHGOG
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
36.296851, -117.865469
| 36.296851
| -117.865469
| 0
| 79.55
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 318
| 0
|
Q3
| 0
| 5
| 1
|
California
| 1
| 0
| 0
| 9
| 718.55
| 10
| 223.65
| 0
| 952.2
| 0
| 0
|
93549
|
22
| 71
| 34.31
| 0
| null | null | 50
|
North Hills
| 5,657
|
Two Year
|
United States
|
9359-JANWS
|
Stayed
| 0
| 1
|
Female
| 1
|
DSL
|
34.238802, -118.482296
| 34.238802
| -118.482296
| 1
| 58.9
| 0
| 0
| 5
| null | 0
| 1
| 0
| 1
|
Credit Card
| 1
| 57,017
| 1
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 65
| 3,857.1
| 0
| 2,230.15
| 0
| 6,087.25
| 1
| 1
|
91343
|
57
| 10
| 33.75
| 0
| null | null | 75
|
Oakland
| 4,840
|
Month-to-Month
|
United States
|
7394-LWLYN
|
Joined
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
37.808731, -122.238708
| 37.808731
| -122.238708
| 0
| 70.15
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 29,964
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 2
| 123.8
| 0
| 67.5
| 0
| 191.3
| 0
| 1
|
94610
|
45
| 18
| 23.18
| 0
| null | null | 47
|
Hemet
| 5,172
|
Two Year
|
United States
|
1221-GHZEP
|
Stayed
| 0
| 0
|
Female
| 1
|
DSL
|
33.644585, -116.871544
| 33.644585
| -116.871544
| 0
| 65.1
| 0
| 0
| 0
| null | 0
| 1
| 1
| 0
|
Credit Card
| 1
| 39,264
| 1
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 0
| 62
| 3,846.75
| 0
| 1,437.16
| 0
| 5,283.91
| 0
| 1
|
92544
|
30
| 73
| 24.23
| 1
|
Other
|
Don't know
| 91
|
San Diego
| 4,870
|
One Year
|
United States
|
2722-VOJQL
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
32.886925, -117.152162
| 32.886925
| -117.152162
| 0
| 105.65
| 1
| 0
| 0
| null | 1
| 0
| 1
| 0
|
Credit Card
| 1
| 74,232
| 1
|
Q3
| 0
| 1
| 0
|
California
| 1
| 1
| 1
| 64
| 6,903.1
| 0
| 1,550.72
| 0
| 8,453.82
| 0
| 1
|
92126
|
24
| 0
| 12.17
| 0
| null | null | 20
|
Loleta
| 4,439
|
One Year
|
United States
|
7435-ZNUYY
|
Stayed
| 0
| 0
|
Male
| 0
| null |
40.665952, -124.240051
| 40.665952
| -124.240051
| 0
| 20.6
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 1,447
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 6
| 116.6
| 0
| 73.02
| 0
| 189.62
| 1
| 0
|
95551
|
56
| 57
| 4.45
| 0
| null | null | 27
|
Davis
| 5,476
|
Two Year
|
United States
|
5696-JVVQY
|
Stayed
| 1
| 1
|
Female
| 1
|
DSL
|
38.508735, -121.678813
| 38.508735
| -121.678813
| 1
| 70.1
| 0
| 3
| 1
|
Offer B
| 1
| 1
| 1
| 1
|
Credit Card
| 1
| 67,411
| 0
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 0
| 48
| 3,238.4
| 30
| 213.6
| 0
| 3,482
| 0
| 0
|
95616
|
40
| 28
| 4.67
| 1
|
Competitor
|
Competitor had better devices
| 73
|
Victorville
| 5,671
|
Month-to-Month
|
United States
|
6227-HWPWX
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
34.486835, -117.362274
| 34.486835
| -117.362274
| 0
| 69
| 0
| 0
| 0
|
Offer D
| 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 63,235
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 15
| 994.8
| 0
| 70.05
| 0
| 1,064.85
| 0
| 1
|
92392
|
64
| 17
| 39.88
| 0
| null | null | 62
|
Los Angeles
| 5,128
|
Two Year
|
United States
|
2954-PIBKO
|
Stayed
| 0
| 1
|
Female
| 1
|
Cable
|
34.001617, -118.222274
| 34.001617
| -118.222274
| 1
| 64.15
| 1
| 0
| 7
| null | 0
| 1
| 1
| 1
|
Credit Card
| 1
| 3,642
| 1
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 69
| 4,254.1
| 40
| 2,751.72
| 0
| 7,045.82
| 0
| 0
|
90058
|
32
| 30
| 15.12
| 0
| null | null | 33
|
Capistrano Beach
| 4,753
|
Two Year
|
United States
|
5003-XZWWO
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
33.458754, -117.665104
| 33.458754
| -117.665104
| 1
| 84.2
| 1
| 0
| 4
| null | 1
| 0
| 0
| 1
|
Credit Card
| 1
| 7,465
| 1
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 71
| 5,956.85
| 0
| 1,073.52
| 0
| 7,030.37
| 0
| 1
|
92624
|
47
| 2
| 0
| 1
|
Price
|
Price too high
| 70
|
Eagleville
| 3,351
|
Month-to-Month
|
United States
|
5378-IKEEG
|
Churned
| 0
| 0
|
Female
| 1
|
Cable
|
41.280341, -120.150381
| 41.280341
| -120.150381
| 0
| 35.75
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 0
| 132
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 1
| 1
| 35.75
| 0
| 0
| 0
| 35.75
| 0
| 1
|
96110
|
33
| 10
| 25.4
| 0
| null | null | 46
|
Los Banos
| 2,156
|
Month-to-Month
|
United States
|
9633-XQABV
|
Joined
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
36.995162, -120.955099
| 36.995162
| -120.955099
| 0
| 70.25
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 29,124
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 3
| 229.7
| 0
| 76.2
| 0
| 305.9
| 0
| 1
|
93635
|
39
| 53
| 26.24
| 0
| null | null | 45
|
Gazelle
| 2,545
|
One Year
|
United States
|
5825-XJOCM
|
Stayed
| 1
| 1
|
Male
| 1
|
Cable
|
41.411315, -122.697236
| 41.411315
| -122.697236
| 0
| 64.4
| 1
| 3
| 0
| null | 1
| 1
| 1
| 0
|
Bank Withdrawal
| 1
| 392
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 48
| 3,035.35
| 0
| 1,259.52
| 0
| 4,294.87
| 0
| 1
|
96034
|
72
| 28
| 3.57
| 0
| null | null | 20
|
Valley Village
| 4,722
|
One Year
|
United States
|
0786-IVLAW
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
34.165783, -118.399795
| 34.165783
| -118.399795
| 0
| 108.1
| 1
| 0
| 0
| null | 1
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 27,453
| 0
|
Q3
| 0
| 3
| 1
|
California
| 1
| 0
| 1
| 66
| 7,238.6
| 0
| 235.62
| 0
| 7,474.22
| 0
| 1
|
91607
|
29
| 0
| 35.44
| 0
| null | null | 40
|
San Miguel
| 2,429
|
Month-to-Month
|
United States
|
4054-CUMIA
|
Stayed
| 1
| 0
|
Female
| 0
| null |
35.886767, -120.608661
| 35.886767
| -120.608661
| 1
| 20.25
| 0
| 1
| 10
|
Offer D
| 0
| 0
| 1
| 1
|
Credit Card
| 1
| 2,666
| 0
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 18
| 401.95
| 0
| 637.92
| 0
| 1,039.87
| 1
| 0
|
93451
|
33
| 24
| 30.06
| 0
| null | null | 60
|
Montclair
| 6,354
|
Two Year
|
United States
|
6732-VAILE
|
Stayed
| 0
| 1
|
Male
| 1
|
Cable
|
34.072121, -117.698319
| 34.072121
| -117.698319
| 1
| 85.95
| 1
| 0
| 10
| null | 1
| 0
| 1
| 1
|
Credit Card
| 1
| 34,447
| 1
|
Q3
| 1
| 5
| 0
|
California
| 1
| 1
| 1
| 70
| 5,931.75
| 0
| 2,104.2
| 0
| 8,035.95
| 0
| 1
|
91763
|
44
| 28
| 46.9
| 0
| null | null | 51
|
Challenge
| 5,122
|
One Year
|
United States
|
0254-WWRKD
|
Stayed
| 1
| 0
|
Female
| 1
|
Cable
|
39.461768, -121.195825
| 39.461768
| -121.195825
| 1
| 50.55
| 0
| 3
| 1
|
Offer A
| 1
| 0
| 0
| 1
|
Credit Card
| 1
| 262
| 0
|
Q3
| 1
| 5
| 0
|
California
| 0
| 0
| 0
| 67
| 3,431.75
| 0
| 3,142.3
| 0
| 6,574.05
| 0
| 1
|
95925
|
32
| 7
| 5.67
| 1
|
Other
|
Don't know
| 78
|
Santa Clarita
| 4,512
|
Month-to-Month
|
United States
|
2446-PLQVO
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
34.502432, -118.41459
| 34.502432
| -118.41459
| 0
| 70.3
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 40,077
| 0
|
Q3
| 0
| 2
| 0
|
California
| 0
| 0
| 0
| 1
| 70.3
| 0
| 5.67
| 0
| 75.97
| 0
| 1
|
91350
|
34
| 18
| 5.63
| 1
|
Competitor
|
Competitor made better offer
| 87
|
San Jose
| 2,895
|
Month-to-Month
|
United States
|
7295-JOMMD
|
Churned
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
37.28682, -121.723877
| 37.28682
| -121.723877
| 0
| 98.1
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 15,798
| 1
|
Q3
| 0
| 1
| 0
|
California
| 1
| 1
| 1
| 4
| 396.3
| 0
| 22.52
| 0
| 418.82
| 0
| 1
|
95135
|
27
| 41
| 30.92
| 0
| null | null | 22
|
Burbank
| 4,545
|
Month-to-Month
|
United States
|
8217-QYOHV
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
34.174215, -118.345928
| 34.174215
| -118.345928
| 0
| 55.75
| 0
| 0
| 0
|
Offer E
| 0
| 1
| 1
| 0
|
Credit Card
| 1
| 29,245
| 1
|
Q3
| 0
| 4
| 0
|
California
| 0
| 1
| 0
| 5
| 266.95
| 0
| 154.6
| 0
| 421.55
| 1
| 1
|
91505
|
26
| 59
| 39.67
| 0
| null | null | 43
|
Blythe
| 3,291
|
Month-to-Month
|
United States
|
2523-EWWZL
|
Stayed
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
33.674583, -114.71612
| 33.674583
| -114.71612
| 1
| 76.1
| 0
| 0
| 0
|
Offer C
| 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 24,659
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 27
| 2,093.4
| 0
| 1,071.09
| 30.14
| 3,134.35
| 1
| 1
|
92225
|
52
| 17
| 45.2
| 1
|
Dissatisfaction
|
Network reliability
| 83
|
Santa Barbara
| 2,793
|
Two Year
|
United States
|
7253-UVNDW
|
Churned
| 0
| 1
|
Female
| 1
|
DSL
|
34.457541, -119.631072
| 34.457541
| -119.631072
| 0
| 54.35
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 12,741
| 1
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 46
| 2,460.15
| 0
| 2,079.2
| 0
| 4,539.35
| 0
| 1
|
93108
|
32
| 26
| 39.3
| 0
| null | null | 57
|
Chico
| 4,483
|
Month-to-Month
|
United States
|
8695-WDYEA
|
Joined
| 0
| 0
|
Male
| 1
|
DSL
|
39.681488, -121.83721
| 39.681488
| -121.83721
| 0
| 51.25
| 0
| 0
| 0
| null | 0
| 1
| 0
| 0
|
Credit Card
| 1
| 32,848
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 1
| 51.25
| 0
| 39.3
| 0
| 90.55
| 0
| 1
|
95928
|
78
| 9
| 17.13
| 0
| null | null | 36
|
Brea
| 5,171
|
Two Year
|
United States
|
3420-ZDBMA
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
33.930199, -117.862898
| 33.930199
| -117.862898
| 0
| 71.45
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 34,055
| 0
|
Q3
| 0
| 4
| 1
|
California
| 0
| 0
| 0
| 5
| 371.6
| 0
| 85.65
| 0
| 457.25
| 0
| 1
|
92821
|
60
| 23
| 12.19
| 1
|
Dissatisfaction
|
Limited range of services
| 95
|
Maxwell
| 4,739
|
Month-to-Month
|
United States
|
7270-BDIOA
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
39.281194, -122.226568
| 39.281194
| -122.226568
| 0
| 90
| 1
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 1,146
| 1
|
Q3
| 0
| 2
| 0
|
California
| 0
| 0
| 1
| 22
| 1,993.8
| 0
| 268.18
| 0
| 2,261.98
| 0
| 1
|
95955
|
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