Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
int64 0
1
| Churn Category
stringclasses 5
values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
int64 2k
6.5k
| Contract
stringclasses 3
values | Country
stringclasses 1
value | Customer ID
stringlengths 10
10
| Customer Status
stringclasses 3
values | Dependents
int64 0
1
| Device Protection Plan
int64 0
1
| Gender
stringclasses 2
values | Internet Service
int64 0
1
| Internet Type
stringclasses 3
values | Lat Long
stringlengths 18
22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
int64 0
1
| Payment Method
stringclasses 3
values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
stringclasses 1
value | Referred a Friend
int64 0
1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
stringclasses 1
value | Streaming Movies
int64 0
1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
float64 21.4
12k
| Under 30
int64 0
1
| Unlimited Data
int64 0
1
| Zip Code
stringlengths 5
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
23
| 73
| 16.77
| 0
| null | null | 55
|
Midpines
| 5,108
|
Month-to-Month
|
United States
|
0013-MHZWF
|
Stayed
| 1
| 0
|
Female
| 1
|
Cable
|
37.581496, -119.972762
| 37.581496
| -119.972762
| 0
| 69.4
| 0
| 3
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 433
| 1
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 1
| 9
| 571.45
| 0
| 150.93
| 0
| 722.38
| 1
| 1
|
95345
|
60
| 18
| 45.25
| 0
| null | null | 51
|
Sunnyvale
| 4,219
|
Two Year
|
United States
|
0379-DJQHR
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
37.421633, -122.009613
| 37.421633
| -122.009613
| 1
| 81.35
| 0
| 0
| 1
| null | 1
| 1
| 0
| 1
|
Credit Card
| 1
| 16,985
| 0
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 67
| 5,398.6
| 0
| 3,031.75
| 0
| 8,430.35
| 0
| 1
|
94089
|
23
| 27
| 33.93
| 0
| null | null | 43
|
Clipper Mills
| 4,995
|
One Year
|
United States
|
2284-VFLKH
|
Stayed
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
39.562239, -121.14836
| 39.562239
| -121.14836
| 1
| 99.25
| 0
| 0
| 4
|
Offer B
| 0
| 0
| 1
| 1
|
Credit Card
| 1
| 282
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 49
| 4,920.8
| 0
| 1,662.57
| 0
| 6,583.37
| 1
| 1
|
95930
|
25
| 48
| 24.01
| 0
| null | null | 53
|
Stockton
| 5,015
|
Month-to-Month
|
United States
|
7821-DPRQE
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
38.002125, -121.324979
| 38.002125
| -121.324979
| 1
| 107.7
| 1
| 0
| 2
|
Offer A
| 1
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 49,965
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 68
| 7,320.9
| 0
| 1,632.68
| 0
| 8,953.58
| 1
| 1
|
95207
|
21
| 58
| 2.12
| 0
| null | null | 59
|
Solana Beach
| 4,792
|
Two Year
|
United States
|
9993-LHIEB
|
Stayed
| 0
| 1
|
Male
| 1
|
Cable
|
33.001813, -117.263628
| 33.001813
| -117.263628
| 1
| 67.85
| 0
| 0
| 5
|
Offer A
| 0
| 1
| 0
| 1
|
Credit Card
| 1
| 12,173
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 0
| 67
| 4,627.65
| 0
| 142.04
| 0
| 4,769.69
| 1
| 1
|
92075
|
75
| 16
| 36.83
| 1
|
Price
|
Price too high
| 87
|
Sacramento
| 5,556
|
Month-to-Month
|
United States
|
8679-JOEVF
|
Churned
| 0
| 0
|
Female
| 1
|
DSL
|
38.646096, -121.442433
| 38.646096
| -121.442433
| 0
| 59.4
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 34,894
| 1
|
Q3
| 0
| 1
| 1
|
California
| 0
| 0
| 1
| 16
| 1,023.9
| 0
| 589.28
| 0
| 1,613.18
| 0
| 1
|
95838
|
40
| 19
| 8
| 0
| null | null | 37
|
Lookout
| 4,113
|
One Year
|
United States
|
2703-AMTUL
|
Stayed
| 1
| 0
|
Male
| 1
|
Cable
|
41.280478, -121.160249
| 41.280478
| -121.160249
| 1
| 53.65
| 0
| 1
| 2
| null | 1
| 1
| 0
| 1
|
Credit Card
| 1
| 386
| 0
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 36
| 1,939.35
| 0
| 288
| 0
| 2,227.35
| 0
| 1
|
96054
|
39
| 3
| 44.65
| 0
| null | null | 49
|
Los Angeles
| 4,729
|
Month-to-Month
|
United States
|
1702-CCFNJ
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
34.102084, -118.451629
| 34.102084
| -118.451629
| 1
| 61.35
| 1
| 0
| 3
| null | 1
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 10,470
| 1
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 52
| 3,169.55
| 0
| 2,321.8
| 0
| 5,491.35
| 0
| 1
|
90077
|
29
| 71
| 27.34
| 0
| null | null | 53
|
Helendale
| 5,510
|
Month-to-Month
|
United States
|
8617-ENBDS
|
Joined
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
34.757783, -117.33997
| 34.757783
| -117.33997
| 0
| 73.6
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 4,948
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 3
| 232.5
| 10
| 82.02
| 0
| 324.52
| 1
| 0
|
92342
|
33
| 0
| 32.34
| 0
| null | null | 79
|
Strathmore
| 3,266
|
Month-to-Month
|
United States
|
6490-FGZAT
|
Stayed
| 0
| 0
|
Male
| 0
| null |
36.141319, -119.129075
| 36.141319
| -119.129075
| 0
| 20.65
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 5,689
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 6
| 109.3
| 0
| 194.04
| 0
| 303.34
| 0
| 0
|
93267
|
30
| 85
| 31.27
| 1
|
Competitor
|
Competitor had better devices
| 76
|
Tehachapi
| 5,274
|
Month-to-Month
|
United States
|
2519-FAKOD
|
Churned
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
35.073777, -118.652112
| 35.073777
| -118.652112
| 0
| 99.25
| 1
| 0
| 0
|
Offer C
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 25,805
| 0
|
Q3
| 0
| 1
| 0
|
California
| 1
| 1
| 1
| 38
| 3,777.15
| 0
| 1,188.26
| 0
| 4,965.41
| 0
| 1
|
93561
|
71
| 11
| 41.97
| 0
| null | null | 36
|
Fresno
| 5,711
|
Two Year
|
United States
|
0187-QSXOE
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
36.623632, -119.741322
| 36.623632
| -119.741322
| 1
| 89
| 0
| 0
| 8
| null | 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 21,010
| 0
|
Q3
| 1
| 4
| 1
|
California
| 1
| 1
| 1
| 7
| 605.45
| 0
| 293.79
| 0
| 899.24
| 0
| 1
|
93725
|
56
| 0
| 15.51
| 0
| null | null | 53
|
Los Angeles
| 2,019
|
Two Year
|
United States
|
7644-OMVMY
|
Stayed
| 1
| 0
|
Male
| 0
| null |
34.089953, -118.294824
| 34.089953
| -118.294824
| 1
| 19.85
| 0
| 1
| 5
| null | 0
| 0
| 0
| 1
|
Credit Card
| 1
| 41,713
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 10
| 198.5
| 0
| 155.1
| 0
| 353.6
| 0
| 0
|
90029
|
22
| 48
| 0
| 0
| null | null | 41
|
Ballico
| 4,033
|
Month-to-Month
|
United States
|
9638-JIQYA
|
Joined
| 0
| 0
|
Male
| 1
|
DSL
|
37.4695, -120.672724
| 37.4695
| -120.672724
| 0
| 24.9
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 0
| 809
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 2
| 49.7
| 10
| 0
| 0
| 59.7
| 1
| 0
|
95303
|
39
| 20
| 8.1
| 0
| null | null | 51
|
Esparto
| 4,843
|
Month-to-Month
|
United States
|
5022-JNQEQ
|
Stayed
| 1
| 0
|
Female
| 1
|
Fiber Optic
|
38.834469, -122.127193
| 38.834469
| -122.127193
| 1
| 75.85
| 0
| 1
| 10
| null | 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 2,756
| 1
|
Q3
| 1
| 5
| 0
|
California
| 0
| 0
| 0
| 9
| 647.5
| 0
| 72.9
| 0
| 720.4
| 0
| 1
|
95627
|
26
| 82
| 2.02
| 1
|
Competitor
|
Competitor offered more data
| 75
|
Armona
| 3,573
|
Month-to-Month
|
United States
|
0195-IESCP
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
36.315979, -119.710852
| 36.315979
| -119.710852
| 1
| 85.25
| 1
| 0
| 1
|
Offer D
| 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 2,872
| 0
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 0
| 10
| 855.3
| 100
| 20.2
| 0
| 975.5
| 1
| 0
|
93202
|
21
| 52
| 33.25
| 1
|
Other
|
Moved
| 76
|
South Dos Palos
| 4,111
|
One Year
|
United States
|
3104-OWCGK
|
Churned
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
36.959731, -120.653519
| 36.959731
| -120.653519
| 1
| 90.95
| 0
| 0
| 1
|
Offer B
| 1
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 343
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 1
| 1
| 60
| 5,453.4
| 0
| 1,995
| 0
| 7,448.4
| 1
| 1
|
93665
|
75
| 24
| 0
| 0
| null | null | 47
|
Weldon
| 3,162
|
Two Year
|
United States
|
9796-MVYXX
|
Stayed
| 0
| 1
|
Female
| 1
|
DSL
|
35.55647, -118.244914
| 35.55647
| -118.244914
| 0
| 39.7
| 0
| 0
| 0
|
Offer D
| 0
| 1
| 0
| 0
|
Credit Card
| 0
| 1,935
| 1
|
Q3
| 0
| 4
| 1
|
California
| 0
| 0
| 0
| 14
| 692.35
| 0
| 0
| 0
| 692.35
| 0
| 1
|
93283
|
46
| 27
| 0
| 0
| null | null | 37
|
Rocklin
| 5,119
|
Two Year
|
United States
|
3911-RSNHI
|
Stayed
| 0
| 1
|
Female
| 1
|
DSL
|
38.823278, -121.281856
| 38.823278
| -121.281856
| 1
| 61.4
| 0
| 0
| 2
|
Offer A
| 1
| 0
| 1
| 1
|
Credit Card
| 0
| 15,494
| 1
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 71
| 4,310.35
| 0
| 0
| 0
| 4,310.35
| 0
| 1
|
95765
|
23
| 73
| 25.46
| 0
| null | null | 68
|
Bieber
| 5,027
|
One Year
|
United States
|
4753-PADAS
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
41.083464, -121.107929
| 41.083464
| -121.107929
| 1
| 105.7
| 1
| 0
| 2
|
Offer A
| 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 595
| 0
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 67
| 6,816.95
| 0
| 1,705.82
| 0
| 8,522.77
| 1
| 1
|
96009
|
61
| 7
| 0
| 0
| null | null | 24
|
Pacoima
| 5,473
|
Month-to-Month
|
United States
|
1335-NTIUC
|
Stayed
| 0
| 0
|
Male
| 1
|
DSL
|
34.255442, -118.421314
| 34.255442
| -118.421314
| 0
| 24.95
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Bank Withdrawal
| 0
| 97,318
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 9
| 190.25
| 0
| 0
| 0
| 190.25
| 0
| 1
|
91331
|
57
| 11
| 5.76
| 1
|
Dissatisfaction
|
Product dissatisfaction
| 90
|
Lotus
| 4,982
|
Two Year
|
United States
|
7317-GGVPB
|
Churned
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
38.815515, -120.916997
| 38.815515
| -120.916997
| 1
| 108.6
| 1
| 0
| 1
|
Offer A
| 1
| 0
| 1
| 1
|
Credit Card
| 1
| 485
| 1
|
Q3
| 1
| 1
| 0
|
California
| 1
| 1
| 1
| 71
| 7,690.9
| 20
| 408.96
| 0
| 8,119.86
| 0
| 0
|
95651
|
62
| 75
| 17.29
| 0
| null | null | 64
|
Samoa
| 5,434
|
One Year
|
United States
|
0327-WFZSY
|
Stayed
| 1
| 1
|
Male
| 1
|
Fiber Optic
|
40.809636, -124.189977
| 40.809636
| -124.189977
| 1
| 100
| 1
| 3
| 9
|
Offer C
| 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 395
| 0
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 39
| 3,835.55
| 0
| 674.31
| 0
| 4,509.86
| 0
| 1
|
95564
|
50
| 0
| 14.91
| 0
| null | null | 20
|
Capitola
| 3,398
|
Two Year
|
United States
|
0301-KOBTQ
|
Stayed
| 0
| 0
|
Male
| 0
| null |
36.977025, -121.952864
| 36.977025
| -121.952864
| 0
| 20.05
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 9,673
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 32
| 614.45
| 0
| 477.12
| 9.73
| 1,081.84
| 0
| 0
|
95010
|
41
| 30
| 49.35
| 0
| null | null | 20
|
Los Angeles
| 5,709
|
Two Year
|
United States
|
0727-BNRLG
|
Stayed
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
34.037251, -118.423573
| 34.037251
| -118.423573
| 0
| 97.65
| 1
| 0
| 0
|
Offer A
| 1
| 0
| 1
| 0
|
Credit Card
| 1
| 24,505
| 1
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 1
| 69
| 6,743.55
| 0
| 3,405.15
| 0
| 10,148.7
| 0
| 1
|
90064
|
49
| 0
| 45.75
| 0
| null | null | 61
|
San Jose
| 5,940
|
Two Year
|
United States
|
4825-FUREZ
|
Stayed
| 0
| 0
|
Male
| 0
| null |
37.339533, -121.777179
| 37.339533
| -121.777179
| 1
| 20.25
| 0
| 0
| 10
| null | 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 44,103
| 0
|
Q3
| 1
| 5
| 0
|
California
| 0
| 0
| 0
| 42
| 835.5
| 0
| 1,921.5
| 0
| 2,757
| 0
| 0
|
95148
|
45
| 13
| 21.58
| 0
| null | null | 46
|
Fresno
| 6,177
|
Two Year
|
United States
|
2649-HWLYB
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
36.751489, -119.68072
| 36.751489
| -119.68072
| 1
| 76.15
| 1
| 0
| 2
|
Offer B
| 0
| 1
| 0
| 1
|
Bank Withdrawal
| 1
| 54,701
| 1
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 0
| 65
| 4,929.55
| 0
| 1,402.7
| 0
| 6,332.25
| 0
| 1
|
93727
|
51
| 30
| 14.63
| 0
| null | null | 26
|
Ventura
| 4,511
|
Two Year
|
United States
|
7176-WRTNX
|
Stayed
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
34.278697, -119.167798
| 34.278697
| -119.167798
| 0
| 114.95
| 1
| 0
| 0
|
Offer A
| 1
| 1
| 1
| 0
|
Bank Withdrawal
| 1
| 27,381
| 1
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 1
| 70
| 7,711.25
| 0
| 1,024.1
| 0
| 8,735.35
| 0
| 1
|
93004
|
48
| 0
| 49.58
| 0
| null | null | 20
|
Los Angeles
| 6,061
|
One Year
|
United States
|
0048-PIHNL
|
Stayed
| 0
| 0
|
Female
| 0
| null |
34.001617, -118.222274
| 34.001617
| -118.222274
| 1
| 20.45
| 0
| 0
| 5
|
Offer B
| 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 3,642
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 49
| 900.9
| 0
| 2,429.42
| 0
| 3,330.32
| 0
| 0
|
90058
|
57
| 19
| 11.54
| 1
|
Competitor
|
Competitor had better devices
| 84
|
Julian
| 5,124
|
Month-to-Month
|
United States
|
7693-LCKZL
|
Churned
| 1
| 0
|
Male
| 1
|
Fiber Optic
|
32.980678, -116.262854
| 32.980678
| -116.262854
| 1
| 80.15
| 1
| 1
| 1
| null | 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 3,577
| 0
|
Q3
| 1
| 1
| 0
|
California
| 0
| 0
| 0
| 5
| 385
| 0
| 57.7
| 0
| 442.7
| 0
| 1
|
92036
|
55
| 0
| 3.07
| 0
| null | null | 60
|
Glendale
| 3,274
|
Month-to-Month
|
United States
|
1760-CAZHT
|
Stayed
| 1
| 0
|
Male
| 0
| null |
34.167926, -118.267539
| 34.167926
| -118.267539
| 0
| 20.8
| 0
| 3
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 21,990
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 25
| 460.2
| 0
| 76.75
| 21.81
| 515.14
| 0
| 0
|
91202
|
75
| 11
| 41.9
| 1
|
Dissatisfaction
|
Product dissatisfaction
| 91
|
San Francisco
| 3,501
|
Month-to-Month
|
United States
|
7074-IEVOJ
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
37.820894, -122.369725
| 37.820894
| -122.369725
| 0
| 79.4
| 1
| 0
| 0
| null | 1
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 1,458
| 0
|
Q3
| 0
| 1
| 1
|
California
| 0
| 0
| 0
| 3
| 205.05
| 0
| 125.7
| 0
| 330.75
| 0
| 1
|
94130
|
29
| 0
| 17.88
| 0
| null | null | 39
|
Oregon House
| 5,247
|
One Year
|
United States
|
4893-GYUJU
|
Stayed
| 0
| 0
|
Female
| 0
| null |
39.342587, -121.249833
| 39.342587
| -121.249833
| 0
| 19.35
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Mailed Check
| 1
| 1,519
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 50
| 1,033
| 0
| 894
| 29.5
| 1,897.5
| 1
| 0
|
95962
|
36
| 25
| 23.24
| 1
|
Competitor
|
Competitor had better devices
| 96
|
Rancho Cucamonga
| 4,793
|
Month-to-Month
|
United States
|
2685-SREOM
|
Churned
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
34.10097, -117.57882
| 34.10097
| -117.57882
| 1
| 89.1
| 1
| 0
| 1
| null | 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 51,970
| 0
|
Q3
| 1
| 1
| 0
|
California
| 1
| 1
| 0
| 25
| 2,368.4
| 0
| 581
| 0
| 2,949.4
| 0
| 1
|
91730
|
26
| 30
| 45.93
| 0
| null | null | 26
|
Pacifica
| 4,495
|
Two Year
|
United States
|
9958-MEKUC
|
Stayed
| 1
| 1
|
Male
| 1
|
Fiber Optic
|
37.573633, -122.455167
| 37.573633
| -122.455167
| 1
| 103.95
| 1
| 2
| 1
|
Offer A
| 1
| 1
| 0
| 1
|
Credit Card
| 1
| 38,885
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 0
| 72
| 7,517.7
| 0
| 3,306.96
| 0
| 10,824.66
| 1
| 1
|
94044
|
38
| 23
| 49.04
| 0
| null | null | 45
|
San Mateo
| 4,292
|
Month-to-Month
|
United States
|
2709-UQGNP
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
37.590421, -122.306467
| 37.590421
| -122.306467
| 0
| 51.65
| 0
| 0
| 0
| null | 0
| 1
| 1
| 0
|
Credit Card
| 1
| 32,488
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 10
| 524.5
| 0
| 490.4
| 0
| 1,014.9
| 0
| 1
|
94401
|
62
| 0
| 23.17
| 0
| null | null | 68
|
Oakland
| 5,878
|
Two Year
|
United States
|
2675-IJRGJ
|
Stayed
| 0
| 0
|
Male
| 0
| null |
37.750553, -122.197175
| 37.750553
| -122.197175
| 0
| 19.65
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 30,751
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 53
| 978
| 0
| 1,228.01
| 0
| 2,206.01
| 0
| 0
|
94621
|
64
| 5
| 36.17
| 1
|
Competitor
|
Competitor made better offer
| 96
|
La Mesa
| 4,696
|
Month-to-Month
|
United States
|
3208-YPIOE
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
32.782501, -117.01611
| 32.782501
| -117.01611
| 0
| 75.25
| 1
| 0
| 0
|
Offer C
| 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 24,005
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 39
| 3,017.65
| 0
| 1,410.63
| 0
| 4,428.28
| 0
| 1
|
91942
|
43
| 4
| 5.79
| 0
| null | null | 25
|
Macdoel
| 3,771
|
Month-to-Month
|
United States
|
5402-HTOTQ
|
Stayed
| 0
| 0
|
Male
| 1
|
DSL
|
41.769709, -121.92063
| 41.769709
| -121.92063
| 0
| 55.3
| 1
| 0
| 0
| null | 1
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 816
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 16
| 875.35
| 0
| 92.64
| 0
| 967.99
| 0
| 1
|
96058
|
29
| 53
| 31.88
| 0
| null | null | 53
|
Wasco
| 2,333
|
Month-to-Month
|
United States
|
7502-BNYGS
|
Stayed
| 0
| 0
|
Female
| 1
|
DSL
|
35.652242, -119.4464
| 35.652242
| -119.4464
| 1
| 69.1
| 0
| 0
| 7
|
Offer B
| 1
| 0
| 1
| 1
|
Credit Card
| 1
| 22,760
| 0
|
Q3
| 1
| 5
| 0
|
California
| 1
| 1
| 1
| 46
| 3,168
| 0
| 1,466.48
| 0
| 4,634.48
| 1
| 1
|
93280
|
23
| 0
| 4.92
| 0
| null | null | 23
|
Orleans
| 5,355
|
Month-to-Month
|
United States
|
9426-SXNHE
|
Joined
| 0
| 0
|
Female
| 0
| null |
41.269521, -123.546958
| 41.269521
| -123.546958
| 0
| 18.75
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 574
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 2
| 53.15
| 0
| 9.84
| 0
| 62.99
| 1
| 0
|
95556
|
19
| 0
| 1.57
| 0
| null | null | 42
|
Elk Creek
| 4,050
|
Month-to-Month
|
United States
|
3195-TQDZX
|
Joined
| 0
| 0
|
Male
| 0
| null |
39.53222, -122.594879
| 39.53222
| -122.594879
| 0
| 20.25
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 587
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 3
| 61.45
| 0
| 4.71
| 0
| 66.16
| 1
| 0
|
95939
|
66
| 25
| 39.77
| 0
| null | null | 51
|
Sacramento
| 2,003
|
Two Year
|
United States
|
6860-YRJZP
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
38.53508, -121.444144
| 38.53508
| -121.444144
| 0
| 74.05
| 1
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 37,031
| 0
|
Q3
| 0
| 5
| 1
|
California
| 0
| 0
| 0
| 9
| 678.45
| 0
| 357.93
| 0
| 1,036.38
| 0
| 1
|
95820
|
40
| 24
| 13.58
| 1
|
Dissatisfaction
|
Service dissatisfaction
| 65
|
Los Angeles
| 5,020
|
Month-to-Month
|
United States
|
3891-PUQOD
|
Churned
| 1
| 1
|
Female
| 1
|
DSL
|
34.044271, -118.185237
| 34.044271
| -118.185237
| 0
| 59.2
| 0
| 3
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 55,668
| 0
|
Q3
| 0
| 1
| 0
|
California
| 1
| 1
| 0
| 1
| 59.2
| 0
| 13.58
| 0
| 72.78
| 0
| 1
|
90063
|
57
| 19
| 18.84
| 1
|
Attitude
|
Attitude of support person
| 89
|
Carmel By The Sea
| 4,207
|
Month-to-Month
|
United States
|
3422-LYEPQ
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
36.554618, -121.922239
| 36.554618
| -121.922239
| 1
| 71
| 0
| 0
| 1
|
Offer E
| 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 2,966
| 0
|
Q3
| 1
| 2
| 0
|
California
| 0
| 0
| 0
| 1
| 71
| 0
| 18.84
| 0
| 89.84
| 0
| 1
|
93921
|
55
| 4
| 5.27
| 1
|
Competitor
|
Competitor offered more data
| 68
|
Palermo
| 2,241
|
Month-to-Month
|
United States
|
8393-DLHGA
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
39.435756, -121.552071
| 39.435756
| -121.552071
| 0
| 95.9
| 0
| 0
| 0
| null | 1
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 1,254
| 0
|
Q3
| 0
| 1
| 0
|
California
| 1
| 1
| 1
| 25
| 2,448.75
| 0
| 131.75
| 0
| 2,580.5
| 0
| 1
|
95968
|
79
| 25
| 1.06
| 0
| null | null | 26
|
La Jolla
| 3,754
|
One Year
|
United States
|
2739-CACDQ
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
32.853743, -117.25034
| 32.853743
| -117.25034
| 0
| 82.65
| 1
| 0
| 0
|
Offer D
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 42,617
| 0
|
Q3
| 0
| 4
| 1
|
California
| 0
| 0
| 0
| 17
| 1,470.05
| 0
| 18.02
| 0
| 1,488.07
| 0
| 1
|
92037
|
54
| 57
| 27.93
| 0
| null | null | 22
|
Cathedral City
| 4,975
|
Two Year
|
United States
|
1172-VIYBP
|
Stayed
| 1
| 0
|
Male
| 1
|
DSL
|
33.829583, -116.474131
| 33.829583
| -116.474131
| 1
| 69.7
| 1
| 3
| 9
| null | 1
| 1
| 0
| 1
|
Bank Withdrawal
| 1
| 43,141
| 0
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 0
| 53
| 3,686.05
| 0
| 1,480.29
| 0
| 5,166.34
| 0
| 1
|
92234
|
51
| 28
| 45.66
| 1
|
Competitor
|
Competitor offered higher download speeds
| 84
|
Fremont
| 5,367
|
Month-to-Month
|
United States
|
5875-YPQFJ
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
37.555473, -122.080312
| 37.555473
| -122.080312
| 0
| 69.9
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 33,883
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 1
| 69.9
| 0
| 45.66
| 0
| 115.56
| 0
| 1
|
94555
|
64
| 13
| 21.65
| 1
|
Dissatisfaction
|
Limited range of services
| 75
|
Calimesa
| 5,644
|
Month-to-Month
|
United States
|
4806-HIPDW
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
33.982787, -117.057627
| 33.982787
| -117.057627
| 1
| 68.95
| 0
| 0
| 1
|
Offer E
| 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 7,334
| 0
|
Q3
| 1
| 2
| 0
|
California
| 0
| 0
| 0
| 1
| 68.95
| 0
| 21.65
| 0
| 90.6
| 0
| 1
|
92320
|
60
| 13
| 10.13
| 0
| null | null | 34
|
Cazadero
| 4,534
|
Two Year
|
United States
|
6766-HFKLA
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
38.578807, -123.19338
| 38.578807
| -123.19338
| 1
| 103.2
| 1
| 0
| 10
| null | 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 1,575
| 1
|
Q3
| 1
| 5
| 0
|
California
| 1
| 1
| 1
| 56
| 5,744.35
| 0
| 567.28
| 0
| 6,311.63
| 0
| 1
|
95421
|
48
| 8
| 7.96
| 0
| null | null | 58
|
Los Angeles
| 4,529
|
One Year
|
United States
|
6388-TABGU
|
Stayed
| 0
| 0
|
Male
| 1
|
DSL
|
34.00709, -118.258681
| 34.00709
| -118.258681
| 0
| 56.15
| 0
| 0
| 0
|
Offer B
| 1
| 1
| 0
| 0
|
Bank Withdrawal
| 1
| 101,215
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 62
| 3,487.95
| 0
| 493.52
| 0
| 3,981.47
| 0
| 1
|
90011
|
62
| 0
| 5.57
| 1
|
Price
|
Long distance charges
| 79
|
Atherton
| 3,779
|
One Year
|
United States
|
0203-HHYIJ
|
Churned
| 0
| 0
|
Male
| 0
| null |
37.454924, -122.203168
| 37.454924
| -122.203168
| 0
| 25.3
| 1
| 0
| 0
|
Offer C
| 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 6,876
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 25
| 676.35
| 0
| 139.25
| 0
| 815.6
| 0
| 0
|
94027
|
25
| 0
| 19.23
| 0
| null | null | 70
|
North Palm Springs
| 4,725
|
Two Year
|
United States
|
4807-IZYOZ
|
Stayed
| 0
| 0
|
Female
| 0
| null |
33.906496, -116.569499
| 33.906496
| -116.569499
| 0
| 20.65
| 0
| 0
| 0
|
Offer B
| 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 732
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 51
| 1,020.75
| 0
| 980.73
| 19.32
| 1,982.16
| 1
| 0
|
92258
|
46
| 21
| 19.1
| 0
| null | null | 43
|
Wishon
| 6,325
|
One Year
|
United States
|
3487-EARAT
|
Stayed
| 0
| 1
|
Female
| 1
|
DSL
|
37.287758, -119.548156
| 37.287758
| -119.548156
| 1
| 74.1
| 0
| 0
| 7
| null | 1
| 1
| 0
| 1
|
Credit Card
| 1
| 327
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 0
| 70
| 5,222.3
| 0
| 1,337
| 0
| 6,559.3
| 0
| 1
|
93669
|
22
| 52
| 40.03
| 0
| null | null | 52
|
Morro Bay
| 2,789
|
Month-to-Month
|
United States
|
4256-ZWTZI
|
Stayed
| 1
| 0
|
Female
| 1
|
DSL
|
35.369553, -120.763864
| 35.369553
| -120.763864
| 0
| 51
| 0
| 1
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 10,909
| 1
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 5
| 286.8
| 0
| 200.15
| 0
| 486.95
| 1
| 0
|
93442
|
61
| 28
| 6.34
| 0
| null | null | 59
|
Irvine
| 4,697
|
Month-to-Month
|
United States
|
6844-DZKRF
|
Joined
| 0
| 0
|
Male
| 1
|
Cable
|
33.688546, -117.788091
| 33.688546
| -117.788091
| 0
| 50.2
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 27,369
| 1
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 2
| 109.25
| 10
| 12.68
| 0
| 131.93
| 0
| 0
|
92604
|
51
| 26
| 26.15
| 0
| null | null | 75
|
San Francisco
| 4,138
|
Month-to-Month
|
United States
|
9214-EKVXR
|
Joined
| 0
| 0
|
Female
| 1
|
DSL
|
37.750021, -122.415201
| 37.750021
| -122.415201
| 0
| 44
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 74,641
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 1
| 44
| 0
| 26.15
| 0
| 70.15
| 0
| 1
|
94110
|
70
| 7
| 0
| 0
| null | null | 78
|
Cambria
| 4,049
|
Two Year
|
United States
|
4334-HOWRP
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
35.591387, -121.032256
| 35.591387
| -121.032256
| 1
| 64.95
| 0
| 0
| 1
|
Offer A
| 1
| 1
| 1
| 1
|
Credit Card
| 0
| 6,526
| 1
|
Q3
| 1
| 3
| 1
|
California
| 1
| 0
| 1
| 72
| 4,546
| 30
| 0
| 0
| 4,576
| 0
| 0
|
93428
|
68
| 26
| 3.19
| 0
| null | null | 74
|
Williams
| 5,116
|
Two Year
|
United States
|
7905-NJMXS
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
39.117537, -122.284654
| 39.117537
| -122.284654
| 1
| 64.2
| 1
| 0
| 2
| null | 1
| 1
| 0
| 1
|
Bank Withdrawal
| 1
| 4,579
| 1
|
Q3
| 1
| 4
| 1
|
California
| 0
| 0
| 0
| 7
| 475
| 0
| 22.33
| 0
| 497.33
| 0
| 1
|
95987
|
35
| 30
| 37.55
| 0
| null | null | 57
|
Claremont
| 5,043
|
One Year
|
United States
|
0303-UNCIP
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
34.127621, -117.717863
| 34.127621
| -117.717863
| 0
| 65
| 1
| 0
| 0
|
Offer B
| 0
| 0
| 0
| 0
|
Mailed Check
| 1
| 34,716
| 0
|
Q3
| 0
| 4
| 0
|
California
| 1
| 1
| 0
| 41
| 2,531.8
| 140
| 1,539.55
| 0
| 4,211.35
| 0
| 0
|
91711
|
80
| 4
| 31.11
| 0
| null | null | 21
|
Big Pine
| 4,993
|
Two Year
|
United States
|
2675-DHUTR
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
37.245505, -118.062943
| 37.245505
| -118.062943
| 1
| 98.9
| 1
| 0
| 8
| null | 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 1,826
| 0
|
Q3
| 1
| 3
| 1
|
California
| 1
| 0
| 1
| 58
| 5,780.7
| 0
| 1,804.38
| 0
| 7,585.08
| 0
| 1
|
93513
|
76
| 20
| 12.96
| 1
|
Other
|
Poor expertise of online support
| 90
|
Clipper Mills
| 4,486
|
Month-to-Month
|
United States
|
5649-ANRML
|
Churned
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
39.562239, -121.14836
| 39.562239
| -121.14836
| 0
| 95.1
| 0
| 0
| 0
|
Offer E
| 1
| 0
| 1
| 0
|
Credit Card
| 1
| 282
| 1
|
Q3
| 0
| 3
| 1
|
California
| 1
| 0
| 0
| 2
| 180.25
| 0
| 25.92
| 0
| 206.17
| 0
| 1
|
95930
|
26
| 47
| 34.69
| 0
| null | null | 51
|
Pleasant Hill
| 2,401
|
Month-to-Month
|
United States
|
8388-FYNPZ
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
37.95338, -122.076886
| 37.95338
| -122.076886
| 0
| 56.75
| 0
| 0
| 0
|
Offer E
| 0
| 1
| 0
| 0
|
Bank Withdrawal
| 1
| 32,685
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 4
| 245.15
| 0
| 138.76
| 0
| 383.91
| 1
| 1
|
94523
|
61
| 4
| 0
| 0
| null | null | 54
|
Monterey
| 4,987
|
Two Year
|
United States
|
0979-MOZQI
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
36.362741, -121.869685
| 36.362741
| -121.869685
| 1
| 39
| 0
| 0
| 6
| null | 0
| 0
| 1
| 1
|
Bank Withdrawal
| 0
| 32,857
| 1
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 1
| 62
| 2,337.45
| 0
| 0
| 0
| 2,337.45
| 0
| 1
|
93940
|
19
| 51
| 45.72
| 0
| null | null | 69
|
San Jose
| 3,843
|
Month-to-Month
|
United States
|
5951-AOFIH
|
Stayed
| 0
| 1
|
Male
| 1
|
Cable
|
37.32886, -121.834567
| 37.32886
| -121.834567
| 0
| 66.4
| 0
| 0
| 0
| null | 1
| 0
| 1
| 0
|
Credit Card
| 1
| 59,841
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 1
| 1
| 33
| 2,245.4
| 0
| 1,508.76
| 0
| 3,754.16
| 1
| 0
|
95122
|
30
| 53
| 20.5
| 0
| null | null | 29
|
Hamilton City
| 4,765
|
One Year
|
United States
|
0872-CASZJ
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
39.732767, -122.042298
| 39.732767
| -122.042298
| 1
| 69.1
| 1
| 0
| 1
|
Offer B
| 0
| 1
| 1
| 1
|
Credit Card
| 1
| 1,931
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 0
| 59
| 4,096.9
| 0
| 1,209.5
| 0
| 5,306.4
| 0
| 1
|
95951
|
22
| 73
| 41.61
| 1
|
Competitor
|
Competitor had better devices
| 76
|
Templeton
| 4,461
|
One Year
|
United States
|
5136-KCKGI
|
Churned
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
35.536115, -120.739231
| 35.536115
| -120.739231
| 1
| 103.7
| 1
| 0
| 1
|
Offer C
| 0
| 1
| 1
| 1
|
Mailed Check
| 1
| 7,918
| 0
|
Q3
| 1
| 2
| 0
|
California
| 1
| 1
| 1
| 33
| 3,467
| 0
| 1,373.13
| 0
| 4,840.13
| 1
| 1
|
93465
|
39
| 6
| 5.51
| 0
| null | null | 52
|
Monte Rio
| 6,286
|
Two Year
|
United States
|
9435-JMLSX
|
Stayed
| 0
| 1
|
Male
| 1
|
Cable
|
38.471049, -123.015549
| 38.471049
| -123.015549
| 1
| 86.1
| 0
| 0
| 7
|
Offer A
| 1
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 1,537
| 1
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 71
| 6,045.9
| 0
| 391.21
| 0
| 6,437.11
| 0
| 1
|
95462
|
65
| 0
| 34.39
| 0
| null | null | 21
|
Woodlake
| 4,327
|
One Year
|
United States
|
2682-KEVRP
|
Stayed
| 0
| 0
|
Female
| 0
| null |
36.464635, -119.094348
| 36.464635
| -119.094348
| 0
| 20.05
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 8,870
| 0
|
Q3
| 0
| 3
| 1
|
California
| 0
| 0
| 0
| 22
| 417
| 0
| 756.58
| 0
| 1,173.58
| 0
| 0
|
93286
|
27
| 46
| 21.07
| 0
| null | null | 68
|
Rancho Cucamonga
| 5,561
|
One Year
|
United States
|
4075-JFPGR
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
34.10097, -117.57882
| 34.10097
| -117.57882
| 1
| 93.5
| 0
| 0
| 2
|
Offer B
| 1
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 51,970
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 1
| 51
| 4,619.55
| 0
| 1,074.57
| 0
| 5,694.12
| 1
| 1
|
91730
|
61
| 11
| 0
| 0
| null | null | 37
|
Atwater
| 5,990
|
Month-to-Month
|
United States
|
3896-RCYYE
|
Stayed
| 0
| 1
|
Female
| 1
|
DSL
|
37.321233, -120.656354
| 37.321233
| -120.656354
| 0
| 53.4
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 0
| 27,808
| 1
|
Q3
| 0
| 5
| 0
|
California
| 1
| 1
| 1
| 67
| 3,579.15
| 0
| 0
| 0
| 3,579.15
| 0
| 1
|
95301
|
33
| 0
| 10.54
| 0
| null | null | 41
|
Loma Mar
| 5,322
|
One Year
|
United States
|
2862-JVEOY
|
Stayed
| 0
| 0
|
Male
| 0
| null |
37.266388, -122.26308
| 37.266388
| -122.26308
| 0
| 19.15
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 148
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 6
| 124.4
| 0
| 63.24
| 0
| 187.64
| 0
| 0
|
94021
|
42
| 25
| 35.97
| 1
|
Competitor
|
Competitor had better devices
| 91
|
Corona
| 4,804
|
Month-to-Month
|
United States
|
8938-UMKPI
|
Churned
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
33.819385, -117.600213
| 33.819385
| -117.600213
| 0
| 106.4
| 1
| 0
| 0
|
Offer B
| 1
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 60,294
| 0
|
Q3
| 0
| 1
| 0
|
California
| 1
| 1
| 1
| 47
| 5,127.95
| 0
| 1,690.59
| 0
| 6,818.54
| 0
| 0
|
92882
|
70
| 10
| 45.13
| 0
| null | null | 35
|
Porterville
| 3,199
|
Two Year
|
United States
|
4238-JSSWH
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
36.008958, -118.891593
| 36.008958
| -118.891593
| 1
| 102.05
| 1
| 0
| 1
| null | 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 65,566
| 0
|
Q3
| 1
| 5
| 1
|
California
| 1
| 1
| 1
| 35
| 3,452.55
| 0
| 1,579.55
| 0
| 5,032.1
| 0
| 1
|
93257
|
25
| 0
| 37.85
| 1
|
Price
|
Price too high
| 78
|
Crescent Mills
| 4,166
|
One Year
|
United States
|
6532-YLWSI
|
Churned
| 0
| 0
|
Female
| 0
| null |
40.080342, -120.957805
| 40.080342
| -120.957805
| 1
| 20.8
| 0
| 0
| 1
|
Offer B
| 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 178
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 53
| 1,021.8
| 0
| 2,006.05
| 0
| 3,027.85
| 1
| 0
|
95934
|
37
| 0
| 38.73
| 0
| null | null | 60
|
Los Angeles
| 6,271
|
Two Year
|
United States
|
4990-ALDGW
|
Stayed
| 0
| 0
|
Male
| 0
| null |
34.050198, -118.210946
| 34.050198
| -118.210946
| 0
| 20.75
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 49,431
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 57
| 1,118.8
| 0
| 2,207.61
| 0
| 3,326.41
| 0
| 0
|
90033
|
61
| 30
| 43.01
| 0
| null | null | 59
|
Coronado
| 4,605
|
One Year
|
United States
|
1448-CYWKC
|
Stayed
| 1
| 1
|
Female
| 1
|
Fiber Optic
|
32.68674, -117.186612
| 32.68674
| -117.186612
| 1
| 105.2
| 1
| 3
| 2
| null | 1
| 0
| 1
| 1
|
Credit Card
| 1
| 24,093
| 0
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 58
| 6,225.4
| 0
| 2,494.58
| 34.83
| 8,685.15
| 0
| 1
|
92118
|
24
| 59
| 5.3
| 0
| null | null | 24
|
West Covina
| 5,310
|
Month-to-Month
|
United States
|
9577-WJVCQ
|
Stayed
| 0
| 0
|
Female
| 1
|
DSL
|
34.066964, -117.937007
| 34.066964
| -117.937007
| 0
| 54.45
| 1
| 0
| 0
| null | 0
| 1
| 0
| 0
|
Mailed Check
| 1
| 44,099
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 68
| 3,687.75
| 0
| 360.4
| 0
| 4,048.15
| 1
| 1
|
91790
|
42
| 3
| 32.02
| 0
| null | null | 43
|
Pasadena
| 4,454
|
Month-to-Month
|
United States
|
5423-BHIXO
|
Stayed
| 0
| 0
|
Female
| 1
|
DSL
|
34.167465, -118.165327
| 34.167465
| -118.165327
| 0
| 54.2
| 1
| 0
| 0
| null | 1
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 27,891
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 32
| 1,739.6
| 0
| 1,024.64
| 0
| 2,764.24
| 0
| 1
|
91103
|
26
| 76
| 9.5
| 0
| null | null | 39
|
San Pedro
| 4,644
|
Two Year
|
United States
|
5377-NDTOU
|
Stayed
| 0
| 1
|
Female
| 1
|
Cable
|
33.744119, -118.31448
| 33.744119
| -118.31448
| 1
| 91.05
| 1
| 0
| 3
|
Offer A
| 1
| 1
| 0
| 1
|
Credit Card
| 1
| 21,279
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 71
| 6,293.75
| 0
| 674.5
| 0
| 6,968.25
| 1
| 1
|
90732
|
40
| 16
| 0
| 1
|
Attitude
|
Attitude of support person
| 78
|
San Diego
| 5,578
|
Month-to-Month
|
United States
|
0420-BWTPW
|
Churned
| 0
| 0
|
Male
| 1
|
DSL
|
32.825086, -117.199424
| 32.825086
| -117.199424
| 0
| 25.5
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Mailed Check
| 0
| 51,213
| 0
|
Q3
| 0
| 2
| 0
|
California
| 0
| 0
| 0
| 8
| 215.2
| 0
| 0
| 0
| 215.2
| 0
| 1
|
92117
|
47
| 16
| 38.92
| 0
| null | null | 49
|
Scotts Valley
| 5,629
|
One Year
|
United States
|
0197-PNKNK
|
Stayed
| 1
| 1
|
Female
| 1
|
Fiber Optic
|
37.070177, -122.010077
| 37.070177
| -122.010077
| 1
| 84.45
| 1
| 1
| 7
| null | 0
| 1
| 0
| 1
|
Bank Withdrawal
| 1
| 14,574
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 69
| 5,848.6
| 40
| 2,685.48
| 0
| 8,574.08
| 0
| 0
|
95066
|
64
| 22
| 39.74
| 1
|
Competitor
|
Competitor had better devices
| 91
|
Turlock
| 4,664
|
Month-to-Month
|
United States
|
9647-ERGBE
|
Churned
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
37.474396, -120.875917
| 37.474396
| -120.875917
| 1
| 100.05
| 1
| 0
| 1
| null | 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 40,545
| 0
|
Q3
| 1
| 1
| 0
|
California
| 1
| 1
| 1
| 30
| 3,046.15
| 0
| 1,192.2
| 0
| 4,238.35
| 0
| 1
|
95380
|
38
| 12
| 18.97
| 0
| null | null | 46
|
Santa Clara
| 3,598
|
Month-to-Month
|
United States
|
6921-OZMFH
|
Stayed
| 1
| 0
|
Male
| 1
|
Cable
|
37.348129, -121.98469
| 37.348129
| -121.98469
| 1
| 55.7
| 1
| 1
| 3
| null | 0
| 0
| 1
| 1
|
Credit Card
| 1
| 52,986
| 1
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 5
| 259.4
| 0
| 94.85
| 0
| 354.25
| 0
| 1
|
95051
|
51
| 20
| 17.17
| 1
|
Dissatisfaction
|
Product dissatisfaction
| 91
|
Los Molinos
| 5,563
|
One Year
|
United States
|
1444-VVSGW
|
Churned
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
40.059385, -122.091481
| 40.059385
| -122.091481
| 1
| 115.65
| 1
| 0
| 1
|
Offer A
| 1
| 1
| 0
| 1
|
Credit Card
| 1
| 3,756
| 1
|
Q3
| 1
| 2
| 0
|
California
| 1
| 1
| 1
| 70
| 7,968.85
| 10
| 1,201.9
| 0
| 9,180.75
| 0
| 0
|
96055
|
44
| 19
| 0
| 0
| null | null | 42
|
Murrieta
| 5,646
|
One Year
|
United States
|
6174-NRBTZ
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
33.581045, -117.14719
| 33.581045
| -117.14719
| 0
| 30.75
| 0
| 0
| 0
| null | 0
| 1
| 1
| 0
|
Bank Withdrawal
| 0
| 18,311
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 46
| 1,489.3
| 0
| 0
| 0
| 1,489.3
| 0
| 1
|
92563
|
61
| 24
| 32.59
| 0
| null | null | 59
|
Richmond
| 5,671
|
Two Year
|
United States
|
6445-TNRXS
|
Stayed
| 1
| 1
|
Male
| 1
|
Fiber Optic
|
37.941456, -122.320968
| 37.941456
| -122.320968
| 1
| 114.7
| 1
| 1
| 5
|
Offer A
| 1
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 13,984
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 68
| 7,849.85
| 0
| 2,216.12
| 0
| 10,065.97
| 0
| 1
|
94805
|
59
| 4
| 43.01
| 1
|
Competitor
|
Competitor made better offer
| 73
|
Trinity Center
| 2,313
|
One Year
|
United States
|
6635-MYYYZ
|
Churned
| 0
| 1
|
Female
| 1
|
Cable
|
41.081847, -122.700545
| 41.081847
| -122.700545
| 0
| 85.35
| 0
| 0
| 0
| null | 1
| 1
| 0
| 0
|
Bank Withdrawal
| 1
| 734
| 1
|
Q3
| 0
| 2
| 0
|
California
| 1
| 1
| 1
| 30
| 2,530.4
| 20
| 1,290.3
| 0
| 3,840.7
| 0
| 0
|
96091
|
55
| 0
| 13.27
| 1
|
Price
|
Long distance charges
| 92
|
San Diego
| 4,325
|
Month-to-Month
|
United States
|
8305-VHZBZ
|
Churned
| 0
| 0
|
Male
| 0
| null |
32.578103, -117.012975
| 32.578103
| -117.012975
| 0
| 20.2
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Mailed Check
| 1
| 68,776
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 1
| 20.2
| 0
| 13.27
| 0
| 33.47
| 0
| 0
|
92154
|
29
| 0
| 24.17
| 0
| null | null | 57
|
Arbuckle
| 5,625
|
Two Year
|
United States
|
9814-AOUDH
|
Stayed
| 0
| 0
|
Male
| 0
| null |
38.982373, -122.047751
| 38.982373
| -122.047751
| 0
| 19.5
| 0
| 0
| 0
|
Offer B
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 4,796
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 53
| 1,050.5
| 0
| 1,281.01
| 0
| 2,331.51
| 1
| 0
|
95912
|
22
| 42
| 15.77
| 0
| null | null | 32
|
Long Beach
| 4,838
|
Month-to-Month
|
United States
|
2178-PMGCJ
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
33.752524, -118.210737
| 33.752524
| -118.210737
| 0
| 69.7
| 0
| 0
| 0
|
Offer D
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 38,427
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 22
| 1,490.4
| 0
| 346.94
| 0
| 1,837.34
| 1
| 1
|
90802
|
42
| 0
| 20.11
| 0
| null | null | 33
|
Pebble Beach
| 3,107
|
Month-to-Month
|
United States
|
1905-OEILC
|
Joined
| 0
| 0
|
Female
| 0
| null |
36.587497, -121.944815
| 36.587497
| -121.944815
| 0
| 19.5
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 4,602
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 1
| 19.5
| 0
| 20.11
| 0
| 39.61
| 0
| 0
|
93953
|
61
| 0
| 14.37
| 0
| null | null | 42
|
Santa Cruz
| 4,577
|
Month-to-Month
|
United States
|
1850-AKQEP
|
Stayed
| 1
| 0
|
Male
| 0
| null |
37.007882, -122.065975
| 37.007882
| -122.065975
| 0
| 20.35
| 0
| 1
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 4,563
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 8
| 178.7
| 0
| 114.96
| 0
| 293.66
| 0
| 0
|
95064
|
33
| 0
| 34.8
| 0
| null | null | 67
|
Freedom
| 5,252
|
Month-to-Month
|
United States
|
3363-EWLGO
|
Stayed
| 0
| 0
|
Female
| 0
| null |
36.936228, -121.785559
| 36.936228
| -121.785559
| 0
| 19.95
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 4,753
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 5
| 109.6
| 0
| 174
| 0
| 283.6
| 0
| 0
|
95019
|
56
| 57
| 0
| 1
|
Competitor
|
Competitor had better devices
| 96
|
San Jose
| 3,001
|
Month-to-Month
|
United States
|
4729-XKASR
|
Churned
| 1
| 0
|
Male
| 1
|
DSL
|
37.238758, -121.828375
| 37.238758
| -121.828375
| 0
| 24.75
| 0
| 3
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 0
| 59,632
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 1
| 24.75
| 0
| 0
| 0
| 24.75
| 0
| 1
|
95123
|
61
| 0
| 25.21
| 0
| null | null | 62
|
Los Angeles
| 5,408
|
Two Year
|
United States
|
3957-SQXML
|
Stayed
| 0
| 0
|
Female
| 0
| null |
34.137411, -118.328915
| 34.137411
| -118.328915
| 1
| 24.95
| 1
| 0
| 10
| null | 0
| 0
| 0
| 1
|
Credit Card
| 1
| 21,728
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 34
| 894.3
| 0
| 857.14
| 0
| 1,751.44
| 0
| 0
|
90068
|
41
| 23
| 34.04
| 1
|
Competitor
|
Competitor made better offer
| 71
|
Bass Lake
| 4,138
|
Month-to-Month
|
United States
|
4678-DVQEO
|
Churned
| 0
| 0
|
Female
| 1
|
DSL
|
37.458367, -119.345011
| 37.458367
| -119.345011
| 0
| 52.2
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 613
| 1
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 1
| 52.2
| 0
| 34.04
| 0
| 86.24
| 0
| 1
|
93604
|
28
| 0
| 14.93
| 0
| null | null | 79
|
Fremont
| 5,431
|
Two Year
|
United States
|
9135-HSWOC
|
Stayed
| 1
| 0
|
Male
| 0
| null |
37.555473, -122.080312
| 37.555473
| -122.080312
| 1
| 19.7
| 0
| 1
| 3
|
Offer B
| 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 33,883
| 0
|
Q3
| 1
| 5
| 0
|
California
| 0
| 0
| 0
| 64
| 1,274.05
| 0
| 955.52
| 0
| 2,229.57
| 1
| 0
|
94555
|
64
| 2
| 10.26
| 0
| null | null | 69
|
San Diego
| 5,584
|
Two Year
|
United States
|
5229-DTFYB
|
Stayed
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
32.805518, -117.169052
| 32.805518
| -117.169052
| 0
| 98.8
| 0
| 0
| 0
| null | 1
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 46,828
| 1
|
Q3
| 0
| 4
| 0
|
California
| 1
| 1
| 1
| 41
| 3,959.15
| 0
| 420.66
| 27.09
| 4,352.72
| 0
| 1
|
92111
|
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