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How do I go about getting hold of a virtual card? | 40 |
I'd like like to know where I can order a virtual card? | 40 |
I want to get my hands on one of those virtual cards! | 40 |
how to i go about getting my virtual card | 40 |
Where is my virtual card located? | 40 |
What should I do? My card has been stolen! | 41 |
Could you please freeze my card immediately? | 41 |
Help Me! I lost my card. What should I do? | 41 |
I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this? | 41 |
Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP. | 41 |
Can you tell me what i steps i should take since my card was stolen? | 42 |
Can I still access the app even though my phone was stolen? | 42 |
I need help- I got mugged yesterday and they took everything so I can't use the app. | 42 |
Can someone else use my account if they have my phone? I lost mine. | 42 |
What do I do if my phone is stolen? | 42 |
how do i get a new card | 43 |
What is the price for a physical card? | 43 |
Where are the cards delivered to | 43 |
How can I order my card? | 43 |
What do I need to do in order to get a new card? | 43 |
What should I do if my passcode won't work? | 44 |
I forgot the code I need to get into the app. | 44 |
What are the steps to reset my passcode? | 44 |
I can't access my account. | 44 |
I do not understand why my pass-code is not working. | 44 |
My payment is in the app but hasn't gone through yet | 45 |
I did a card payment but its status is still coming as pending. Please check and inform when it would complete. | 45 |
Why didn't my payment process | 45 |
How is my card payment still pending? | 45 |
What is the meaning of a pending payment? | 45 |
Why has my deposit in the ATM not cleared yet? | 46 |
What does it mean if my cash withdrawal does not show up properly? | 46 |
I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal. | 46 |
Explain pending transactions. | 46 |
I have a withdrawal waiting to go through. | 46 |
Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me. | 47 |
What is wrong with my top-up? | 47 |
I believe my top up is still pending | 47 |
I tried to top up, but it didn't finish. | 47 |
How long does it take for my top up to clear? | 47 |
The transfer was accepted but now it's stuck on pending. When will it go through? | 48 |
Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days. | 48 |
When will my transfer move out of pending stage? | 48 |
Tell me why my transfer is pending. | 48 |
When will the transaction post to my account? | 48 |
What do I do to unblock my PIN? | 49 |
I entered the wrong pin too many times and now I think it's blocked. What do I do? | 49 |
How many incorrect attempts cause card to be blocked? | 49 |
What if I type in the wrong PIN too many times? | 49 |
I tried my PIN too many times and now my card won't work! | 49 |
What if I need my salary in another currency? | 50 |
Can i get payed through this system? | 50 |
Can friends transfer money to each other? | 50 |
How would my friend be able to send me money? | 50 |
Can I receive payments in another currency? | 50 |
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me? | 51 |
Why is my refund not visible on my statemenIm not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?" | 51 |
I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now. | 52 |
Where do I go for a refund? | 52 |
I would like to cancel my previous purchase. | 52 |
Is it possible to have an item refunded? | 52 |
Please tell me how to get a refund for something I bought. | 52 |
The money is still in my account even though I already paid -- I don't understand what happened. | 53 |
I did a payment but it was reverted by the app | 53 |
My payment did not go through because the app reverted it | 53 |
I dont know what happened, but my payment was cancelled | 53 |
Why has my money been returned back to my card. | 53 |
Can I use any card and currency? | 54 |
I have a second credit card from the US. Will you take it? | 54 |
What types of cards and money do you accept? | 54 |
can i top up from a usa credit card | 54 |
can i use my mastercard to add money to my account | 54 |
please delete account | 55 |
I wish to remove my account. | 55 |
I want to get rid of the account, and delete personal information . | 55 |
I need to close my account as soon as possible. | 55 |
Please delete my account and personal information. | 55 |
are SWIFT transfers an option? | 56 |
Will I be charged for a top off transfer? | 56 |
Will I be charged for receiving money? | 56 |
What is the charge to make a transfer | 56 |
How much will it cost me for a SEPA transfer? | 56 |
how much do you charge to top up US cards? | 57 |
Is there a top-up fee if you add money in USD? | 57 |
how much does it cost to add money to my card | 57 |
What is the Top up rate charge for using a card in the US? | 57 |
I need to know what charges I will incur for using a European card for top up. | 57 |
Do you accept cheques for top-up? | 58 |
can i deposit a check here? | 58 |
Will I be able to top up by cheque? | 58 |
What is not accepted in order for me to top up my account? | 58 |
Where can I find top up by cash deposit? | 58 |
I have been trying unsuccessfully to top-up my card. Is the system down or not working properly? | 59 |
Why did my top-up not work? | 59 |
My credit card was just denied for top up! Can you tell me why this happened and what's going on? | 59 |
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives | 59 |
The top up failed | 59 |
Can I top-up any amount I wish on any given day? | 60 |
What is the maximum I can top up? | 60 |
Is there a maximum for top-ups? | 60 |