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My app is showing a cash balance that I did not receive. | 20 |
There is a withdrawal on my account that I don't remember initiating. | 20 |
What is this cash withdrawal on my statement? | 20 |
I think someone stole money from my card | 20 |
There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal. | 20 |
Changing my PIN | 21 |
Are their certain cash machines where I can change my pin? | 21 |
I think my pin has been compromised, what do I do? | 21 |
What is the process to change my PIN? | 21 |
Which ATM's am i able to change my PIN? | 21 |
There are transactions that I don't recognize. What do I do if I think someone is using my card? | 22 |
There are transactions that I did not make on my account, I think someone has my information. | 22 |
How do I stop fraud to my account? | 22 |
i dont recognise some of these transactions, i think someone has my card details | 22 |
There is unusual activity on my account and I believe someone took my card. | 22 |
Would reinstalling the app solve the problem? | 23 |
how many days processing new card? | 23 |
My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it? | 23 |
The terminal I paid at wouldn't take my card. Is something wrong? | 23 |
What do I have to do to get the contactless to work? | 23 |
where do you have locations at | 24 |
I live in America, but I would like a card. | 24 |
Where are you cards supported? | 24 |
Is it possible to get one of your cards in the European Union? | 24 |
Which countries do you currently support? | 24 |
My card didn't go through. It doesn't make sense. You told me that everything was ok. | 25 |
I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why. | 25 |
My card payment is being declined and I've tried several times. | 25 |
My payment for my card is not working | 25 |
my card payment has been declined, do you know why? | 25 |
Why couldn't I make a withdrawal from the ATM? | 26 |
Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined. | 26 |
The ATM would not give me cash,why? | 26 |
how come i was declined | 26 |
What was the cause for my card to be declined? | 26 |
Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card? | 27 |
Why am I getting declines when trying to make a purchase online? | 27 |
Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise. | 27 |
My recent transfer didn't go through - why not? | 27 |
I got declined when attempting a transfer | 27 |
I see a direct debit payment on my statement that wasn't me | 28 |
My app shows a direct debit that isn't mine. | 28 |
There is a direct debit patentp that I haven't authorized. | 28 |
Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late. | 28 |
How can I get my money back for a payment i didnt make | 28 |
What are the restrictions on the virtual cards? | 29 |
Can you please inform me of the restrictions for the disposable cards. | 29 |
What limits are there on the virtual cards? | 29 |
What are my limits on disposable cards? | 29 |
I need a number of disposable cards everyday. | 29 |
my identity hasn't been verified and i can't edit my details, what's next | 30 |
My address is incorrect on my file. | 30 |
How can I change to my married name? | 30 |
How do I change my address ? | 30 |
Can I change my name? I am not married. | 30 |
What is the fee for a foreign currency exchange? | 31 |
would I need to pay extra for exchanging currencies? | 31 |
What is the rate for exchange fees? | 31 |
Please provide currency exchange rates | 31 |
where do i find out about exchange fees | 31 |
How do you do exchanges? | 32 |
Do you know the rate of exchange? | 32 |
How is the exchange rate calculated? | 32 |
What do you think of the exchange rate? | 32 |
How do you do exchanges? | 32 |
Is it possible to exchange currencies? | 33 |
Is there a way to make my money usable in another country? | 33 |
How to I switch my money for the money used in another country? | 33 |
Can I use this app to exchange between dollars and pounds? | 33 |
Can I exchange currency for different types? | 33 |
There has been a charge pending on my account statement that I can't figue out it's for a dollar. | 34 |
Why does my transaction have an added fee? | 34 |
I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away. | 34 |
I see a $1 charge in a transaction. | 34 |
How come there is an extra fee on my statement? | 34 |
Why are my transfers not going through. I have tried over 4 times to get it to work. This is just a simple transfer. Is something else causing this in the system? Is it broken? | 35 |
Hi, I'm in progress of purchasing a flat and am trying to make to make a payment. An error is appearing, and I need assistance. | 35 |
My card couldn't complete a transfer, why? | 35 |
How is this transfer supposed to work? It's not working for me. | 35 |
I couldnt transfer money from my account. | 35 |
Can I change or hold different currency? | 36 |
What kind of money can I hold? | 36 |
How can I hold and exchange fiat currencies? | 36 |
What types of fiduciary currencies are supported for tenure and exchange? | 36 |
What currencies can my account be in? | 36 |
What do the disposable cards do? | 37 |
How do I use disposable cards? | 37 |
The disposable cards - what are they for? | 37 |
What can you use the disposable cards for? | 37 |
How would I use a disposable card? | 37 |
Where do I find my PIN for my new card? | 38 |
I've been waiting ages and my PIN hasn't gotten here. | 38 |
Do you deliver the PIN separately? | 38 |
I have not received my pin yet | 38 |
I can't find the card PIN. | 38 |
Can I have a spare card for this account please? | 39 |
How many cards am I allowed? | 39 |
Is there a fee for sending out more cards? | 39 |
My daughter need a card from this account. Is that possible? | 39 |
Is it possible to give a second card from my account to my daughter? | 39 |