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Hi, would you please activate my card? | 0 |
I tried activating my plug-in and it didn't piece of work | 0 |
Can someone assist me with activating my card? | 0 |
What steps do I have to go through in order to activate my new card? | 0 |
Would you be so kind as to activate my card? Thanks | 0 |
Whats the minimum age to have an account | 1 |
Can my children open an account? | 1 |
Do you have any age limit? | 1 |
Would I be able to get an account for my child? | 1 |
What are the requirements to open an account for a minor? | 1 |
can I top up an apple pay? | 2 |
How do I get Top Up to work in Apple Pay? | 2 |
I'm trying to use my Apple Watch to top up my google pay. Do I need a special app? | 2 |
how do I get top up to work for my card | 2 |
I am having a slight problem with my American express in apple play, can you help me fix the problem with top up? | 2 |
Which ATMs accept this bill of fare ? | 3 |
Where are the ATMs that I can use Mastercard? | 3 |
What ATMs can I use my card? | 3 |
how do I know where I can get money withdrawn? | 3 |
Where can I find an ATM? | 3 |
How do i set up auto top-up? | 4 |
Can I add money to my card automatically during a trip? | 4 |
If I am running low on credit can I auto top up? | 4 |
How do I get refills to my card when I'm traveling? | 4 |
If I don't have much money in the account can I auto top-up? | 4 |
Why isn't the transferred money there? | 5 |
I transferred money to my account but it is not showing. | 5 |
How long do transfers take to show up in my account? | 5 |
Why am I still waiting for a transfer? | 5 |
A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived. Can you check and see if all is ok please? | 5 |
My account balance has not updated since I deposited a cheque recently. | 6 |
Why hasn't my account updated? | 6 |
My cash deposit hasn't posted to my account. | 6 |
Why isn't my deposit showing up? | 6 |
I deposited a cheque with some money, but the balance hasn't changed. | 6 |
Why was my transfer stopped ? | 7 |
Why can't I transfer money to a beneficiery? | 7 |
Why did my transfer to a beneficiary fail? | 7 |
Will a beneficiary not accept a transfer? | 7 |
This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this. | 7 |
I need to change a transfer. | 8 |
I need to cancel a transaction. | 8 |
I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account? | 8 |
Can I cancel a transaction? | 8 |
My transaction is on the wrong account. | 8 |
I need a new card to replace an expired one. Will it cost anything, and how soon? | 9 |
How do I know when my card will expire? | 9 |
My card is about to expire, what do I do? | 9 |
How do I replace my card before it expires next month? | 9 |
want a new card what are the fees | 9 |
Where can I pay with my card? | 10 |
WHAT IS THE ATMOSPHERE OF IT | 10 |
Will my card work at all merchant locations? | 10 |
Can I use my card no matter where I go? | 10 |
You can use it anywhere that accepts Mastercard. | 10 |
I'm still waiting for my card that was issued a week ago. What should I do? | 11 |
WHAT IS THE SOLUTION OF THIS PROBLEM | 11 |
I haven't gotten my new card. | 11 |
How long will it be to get this new card? | 11 |
What's the tracking on the card you sent? | 11 |
What is your shipping policies for cards? | 12 |
Can I pay more to get it deliver quicker? | 12 |
How long will I have to wait for my new card? | 12 |
I'd like to have it delivered on Saturday. Is that possible? | 12 |
What is the wait time for delivery to the US? | 12 |
In the app, how can I make it show the new card that arrived? | 13 |
Can I link my card I previously received? | 13 |
I found the card that I thought I lost, and I would like to reactivate it. | 13 |
I found my card, am I able to put it back into the app? | 13 |
Will I need a new card or can I put my old card back into the app? | 13 |
My physical card is not working | 14 |
What should I do if my card doesn't work? | 14 |
Why is my card not working anymore? | 14 |
When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this? | 14 |
My card will not work | 14 |
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees. | 15 |
What are the fees imposed when I make a transaction? | 15 |
I noticed that i got charged extra for using the card. | 15 |
An extra fee has been added to my card payment is this correct? | 15 |
Why was I charged a fee for using my card | 15 |
There is a payment in the app I did not make | 16 |
There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account. | 16 |
How do I find out how or where this transaction on my account came from? | 16 |
There is a payment I don't recognize | 16 |
I see a payment on my statement for a place I didn't make a purchase at. | 16 |
In regards to my card payment, the exchange rate is incorrect. | 17 |
The exchange rate for my payment last Saturday must be wrong because I was charged extra. | 17 |
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap. | 17 |
The exchange rate for my card payment doesn't seem right. | 17 |
I believe you charged me too much to exchange my money | 17 |
The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM? | 18 |
Your machine took my card. How do I get it back? | 18 |
A Bank ATM did not give my card back. What do I do now? | 18 |
What should I do with my stuck ATM? | 18 |
My card is stuck in an ATM machine, how do I get it back quickly? | 18 |
I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before. What exactly are the fees? | 19 |
Why did I get charged a fee, I thought it was free? | 19 |
Why do I see extra charges for withdrawing my money? | 19 |
I was charged a fee when withdrawing cash, can you explain why? | 19 |
I withdrew cash and was charged. Why? | 19 |