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Thu Nov 30 07:49:25 +0000 2017 | User_193529: Yo @115873 Im not tryin to get double charged here so figure it out... my trip was $14 not $22. https://t.co/o9fziBlNbo
Uber_Support: We're here to help! Send us a note here, https://t.co/Wavn5xnaeo and so our team will assist. | 2,987,356 | Uber_Support |
Thu Nov 30 07:37:47 +0000 2017 | User_132749: - Want Compensation https://t.co/EXSqJfUdPG
Uber_Support: Hello! Thanks for your patience. Please check your DM ( direct messages) for our reply. | 2,987,358 | Uber_Support |
Thu Nov 30 07:46:31 +0000 2017 | User_823698: How is it @115873 don’t have an option for only female drivers for women? I actually assumed anyone making a service like this today would put that in, but then I remembered who ran Uber.
Uber_Support: Happy to help! Please reach out to https://t.co/QDn91HzZV0 and fill out the 4 boxes at the bottom so we can get in touch. | 2,987,360 | Uber_Support |
Thu Nov 30 07:40:22 +0000 2017 | User_823699: Hey @115877 I didn’t get the NUGGETS I ORDERED I want a refund lol
Uber_Support: Here to help! Send us a note at https://t.co/nFTc4ODH3P so our team can connect right away. | 2,987,362 | Uber_Support |
Thu Nov 30 07:31:09 +0000 2017 | User_823700: ,It’s absolute nonsense that it took 25 minutes for your driver to realize he wants to cancel a trip.
Uber_Support: We're here to help! Send us a note via https://t.co/593jusCquh so our team can connect. | 2,987,364 | Uber_Support |
Tue Nov 21 23:11:54 +0000 2017 | User_156312: @SpotifyCares Im gonna be myself Clear:
First, Spotify in some plans have no way to pay by paypal (in this case could be more easy to have control of this payments)
Second: Spotify for Students, Ok, good, How do Spotify knows that we are students? https://t.co/6PHoWrwHUg
User_156312: @SpotifyCares If we think , and let me be an idiot. im not in a university (false) but wanna have this discount just because its op, this Spotify for students needs a declaration of scholarship (i think)
SpotifyCares: Hey Flávio! Spotify uses the verification service SheerID to confirm eligibility for the student discount. On the other hand, we appreciate your feedback about having PayPal again as a payment method for some of our offers. We'll be sure to pass it on to the right team /AR https://t.co/ldFdZRiNAt | 2,987,367 | SpotifyCares |
Tue Nov 21 23:17:03 +0000 2017 | User_823701: I missed out on so much over time because of @115714 .. why can’t I receive calls from landlines? 😤
sprintcare: Hello there! Please send us a DM with your ZIP code and your nearest intersection of streets in order to review the coverage in your area. We'll be waiting for you. - CE https://t.co/rMApsV8PQY | 2,987,369 | sprintcare |
Tue Nov 21 23:19:41 +0000 2017 | User_823702: why has my LTE service been down since sunday? 3G is suboptimal!
sprintcare: Hello there! Please send us a DM with your ZIP code and your nearest intersection of streets in order to review the coverage in your area. We'll be waiting for you. - CE https://t.co/rMApsV8PQY | 2,987,371 | sprintcare |
Tue Nov 21 22:53:43 +0000 2017 | User_234514: .@SW_Help again one toilet out of use on the 2249 Egham to Weybridge and the other was was disgusting with urine everywhere, no soap and broken dryer. Nice one guys. @120586 | 2,987,375 | |
Wed Nov 22 00:08:51 +0000 2017 | User_328597: I sent you guys a DM regarding the status of my return.
AmazonHelp: We're unable to access customer accounts via Social Media for security purposes. For direct assistance, please reach us by phone: https://t.co/hApLpMlfHN
You can also check the status of your return here: https://t.co/Y5jpI9gRhE
^LL | 2,987,380 | AmazonHelp |
Tue Nov 21 23:55:52 +0000 2017 | User_823703: pretty much all of my photos have just disappeared, why is this? And how do I get them back?
AppleSupport: Thanks for reaching out to us. We know how important our photos are and we'll do everything we can to get yours back. Do you use iCloud Photo Library to back your photos up? Join us in DM with more details about when you noticed they were missing. https://t.co/GDrqU2kzhr | 2,987,382 | AppleSupport |
Tue Nov 21 23:56:47 +0000 2017 | User_823704: been 'onboarding' for a few days even tho everything is verified. How long do I have to wait?
Uber_Support: We'll be happy to take a closer look. Send us a note via https://t.co/LDXEzScUGp so our team can connect. | 2,987,384 | Uber_Support |
Thu Nov 30 06:59:54 +0000 2017 | User_823705: Just got a 3,000 minute long spotify ad. Please explain @115888 @SpotifyCares https://t.co/XTLAVxSPIs
SpotifyCares: Hey there! Try logging out > restarting Spotify > logging back in. Let us know if you encounter it again /AY | 2,987,386 | SpotifyCares |
Thu Nov 30 07:29:03 +0000 2017 | User_823706: @SpotifyCares since the update 7 hours ago my app in android hangs on the main screen, doesn't load and tried logging in and out. All menu buttons don't work either. #spotify #help
SpotifyCares: Hi Isabella, that doesn't sound cool. Could you let us know the Android and Spotify versions you're running? We'll see what we can suggest /JO
User_823706: Simple restart of my phone seems to have fixed it but it's cleared all my offline music?
SpotifyCares: Hmm, could you DM us your account's username or email address? We'll take a look under the hood /JO https://t.co/ldFdZRiNAt | 2,987,390 | SpotifyCares |
Thu Nov 30 07:29:19 +0000 2017 | User_823707: I can't seem to delete a playlist, and it's not available either? But it won't go from my playlists bar...
SpotifyCares: Hey! Can you let us know the device, operating system, and Spotify version you're running? We'll see what we can suggest /KM | 2,987,392 | SpotifyCares |
Thu Nov 30 07:22:22 +0000 2017 | User_149099: Hey guys, new problem this time. I dm'd you just there so if you could get back with a fix that would be fantastic
SpotifyCares: Hi! We've just sent a DM your way. Let's carry on chatting there /PL | 2,987,394 | SpotifyCares |
Thu Nov 30 07:24:28 +0000 2017 | User_823708: @SpotifyCares got invited to a special invite but my email isn’t working? Please help!!!!
SpotifyCares: Hey Thomas, help's here! Can you DM us your account's email address? We'll check backstage /GK https://t.co/ldFdZR1cbT
User_823708: Just messaged! | 2,987,397 | SpotifyCares |
Thu Nov 30 07:32:25 +0000 2017 | User_823514: what do I do??? https://t.co/CaVFL46FYD
SpotifyCares: Can you send us a DM with your account's email address? We'll check things out /JO https://t.co/ldFdZRiNAt | 2,987,399 | SpotifyCares |
Thu Nov 30 07:20:48 +0000 2017 | User_823709: Hey Guys, my family members cannot seem to be added to the Familly subscription. I have re-nominated them but it doesnt work.
SpotifyCares: Hey Benedict! Can you DM us yours and your family members' accounts' email addresses or usernames? We'll take a look /NS https://t.co/ldFdZRiNAt | 2,987,401 | SpotifyCares |
Thu Nov 30 07:26:21 +0000 2017 | User_823710: the service in your Brayton, Selby store is beyond a joke
Tesco: Hi there, I am sorry that you received poor service in our Selby Superstore. Could you DM me with more details of the poor service? PLease include names/descriptions of my colleagues who served you and the date/time you visited. Ty - Darren | 2,987,403 | Tesco |
Mon Nov 27 23:38:36 +0000 2017 | User_823711: I have 4 tickets for 26 Dec from Singapore to Bali and on 29 Dec from Bali to KL. Seeing the effect of volcano on tourism, what are the options avbl to alter the air bookings. Any addl charges if we plan alternate destination travel by Air Asia only | 2,987,406 | |
Mon Nov 27 23:51:59 +0000 2017 | User_823712: Me and my partner have a flight to Bali from Perth Thursday night, if it gets cancelled what do we do? Can we rebook for the following day or will it be booked out?
AirAsiaSupport: Hi Hollie, we have replied to your DM, kindly check for the solutions. Thanks. -Mi | 2,987,409 | AirAsiaSupport |
Wed Nov 29 23:33:35 +0000 2017 | User_763981: can i change my current destination booking to another destination?
AirAsiaSupport: Hi There :) Kindly DM us the booking number for us to check further :) See you via DM! - Anwar | 2,987,413 | AirAsiaSupport |
Mon Nov 27 23:09:20 +0000 2017 | User_256964: Bali Airport is closed indefinitely with all flights cancelled. #AirAsia is offering a PAID bus to Surabaya airport but IS NOT COVERING THE COST! Best alternative is to get to Surabaya and rebook flights from there. @115802 @AirAsiaSupport #bali #agung #Balivolcano https://t.co/WzN5ClYDbL | 2,987,416 | |
Mon Nov 27 23:50:54 +0000 2017 | User_823715: Hi Air Asia, our booking number LKGDWP is likely to be cancelled due to the eruption of Mt Agung. We would like your advice on our flight. Much appreciated.
AirAsiaSupport: >>Just come back to us again if you need further assistance, thanks.-Jimy
AirAsiaSupport: Hi there, as per check, your flight from JOG-KUL on 1 Dec will be operating as per normal. >>
User_823715: Oh, it is alright. The reply is a bit short of 2 days late. We have found our solution.Tq for replying anyway. Hope you can speed up on ur digital comms team on replying in the future. | 2,987,423 | AirAsiaSupport |
Mon Nov 27 23:49:48 +0000 2017 | User_823716: I am due to fly out tomorrow from Perth to Bali, on QZ535. Firstly when will i Know whether the flight is going ahead and how much notice are you giving via email SMS so I don't have to travel. ?
AirAsiaSupport: Sorry for the delay, Simon. May we have the booking number so we can advise the options too? -Floi
User_823717: @823716 Hi @AirAsiaSupport, could you reply my DM please. Thanks | 2,987,427 | AirAsiaSupport |
Thu Nov 30 04:18:01 +0000 2017 | User_823719: please respond, we are meant to fly to Bangkok from Bali at 1.35am. You have just emailed me saying our flight has been changed to 1.05pm??? Is that today or tomorrow. An hour notice!? | 2,987,430 | |
Mon Nov 27 23:20:20 +0000 2017 | User_823720: @115802 Hello AirAsia! What is/are the remedy/remedies if instead of having the first name on the ticket, the nickname was placed. Do we need to show a birth certificate or visit the nearest AirAsia office at the airport?
AirAsiaSupport: Hi Chermae, we've replied your DM. Thanks. -Floi | 2,987,433 | AirAsiaSupport |
Mon Nov 27 23:02:49 +0000 2017 | User_823721: hey I booked a flight from Bali to Kuala Lumpur for today through https://t.co/0u9q8tV5NY so I cannot access 'my booking' but need to cancel my flight for obvious reasons. Thanks!
AirAsiaSupport: Hi Ayla, may we have the booking number for a check? -Prabu | 2,987,435 | AirAsiaSupport |
Mon Nov 27 22:53:02 +0000 2017 | User_645686: pls amend passenger detail. Booking no BS67HR. From Ms Zaim darwisy sofia to Mr zaim darwisy sofian. DOB 16.5.2008. Email: __email__ | 2,987,437 | |
Mon Nov 27 23:00:17 +0000 2017 | User_823722: please can you give us some advice and information (especially as we have had none from you). Have been trying to contact you for 24 hrs now with no luck. | 2,987,443 | |
Mon Nov 27 21:43:43 +0000 2017 | User_823723: I am trying to modify a booking through the app but the cart remains in $0 and the changes are not going through
AirAsiaSupport: >> Kindly share with us via DM (booking number) and we’ll provide a swift action on it. Thanks. -Mi
AirAsiaSupport: We regret for any inconvenience caused, Santiago. We would like to know more on your concern.>> | 2,987,447 | AirAsiaSupport |
Wed Nov 29 18:56:20 +0000 2017 | User_823724: or @O2 can one of you please reply to my DM :) | 2,987,450 | |
Wed Nov 29 18:40:10 +0000 2017 | User_552361: hi - can you tell me why there’s no / very limited O2 coverage in the WV5 area please?
O2: 😧 We're aware of an issue in the WV5 area at the moment. Please DM us the full postcode affected so we can take a closer look. https://t.co/5pyLDJBC6r | 2,987,453 | O2 |
Wed Nov 29 18:29:49 +0000 2017 | User_629537: Yet I still can't get 4G coverage inside Old Trafford @O2 https://t.co/h4uPUAOQLT
O2: 😞 Hi Alan, service can be affected by congestion. Have you always had an issue with using 4G there? If you swithch 4G off, can you use 3G ok? | 2,987,456 | O2 |
Wed Nov 29 18:29:40 +0000 2017 | User_823726: Has anyone actually won on the o2 priority comps .... @O2 @154629 @20603
O2: Hi Nikki, of course they do, we do have a lot of customers and entries. You can see a list of winners here: https://t.co/ZuSgHoHkWs Keep trying and good luck 🤞🏼 | 2,987,458 | O2 |
Wed Nov 29 18:29:30 +0000 2017 | User_132849: had hardly no signal all day one bar if lucky what’s going on what am I paying for? | 2,987,460 | |
Wed Nov 29 18:20:55 +0000 2017 | User_228528: Disgusted by the customer service. Phoned up about a problem and they shouted over me, tried to sell to me and then hung up. Also refused to give me their name or an email. Penned an open email on the hope of getting a response. Totally unacceptable. https://t.co/Y7ZiG8ZUVc
O2: Hello Ben, we're sorry for the service you've received when you've queried this. Please DM your mobile number so we can make sure this is fed back. If you check the settings in the phone, does it show where the data has been used? Do you have the MyO2 to check your usage too? https://t.co/5pyLDJBC6r | 2,987,463 | O2 |
Wed Nov 29 18:20:43 +0000 2017 | User_823727: why does my Samsung 7 sometimes change my message to multimedia message, which I then get charged extra for?
O2: 😧 Hi Alan. This can happen for a number of reasons. Take a look on the link here: https://t.co/FUq0bScaRA We hope this helps you to prevent charges in future.
User_823727: I'll take a look, thanks | 2,987,466 | O2 |
Tue Nov 21 23:17:43 +0000 2017 | User_823728: where do I send an email thanks in regards to one of your call center agents?
AlaskaAir: Hello, Jon. I'm thrilled to hear our hardworking agent took such good care of you. Please DM me details. I'll be more than happy to share your experience with their Supervisor. -Kimball https://t.co/t4ooDR29zz | 2,987,468 | AlaskaAir |
Tue Nov 21 23:47:31 +0000 2017 | User_221523: Get AppleCare, not the crappy add-on “insurance” from your carrier — because it’s garbage. @115714 is charging me $125 to fix an iPhone screen after nearly one year with them. | 2,987,470 | |
Tue Nov 21 23:08:21 +0000 2017 | User_823729: [HP Officejet 6500 printer. Would not print. Uninstalled and reinstalled. Error is 'Another instance of this application is running" Help please] #hppsdr #ijchelp
HPSupport: Hi, I can help. Which OS is the PC working on? We will need to troubleshoot this further to get it working. Reply with details in a DM by clicking the link and we can proceed ahead. Cheers. ^Emil https://t.co/a2xkfCrUG1 | 2,987,474 | HPSupport |
Wed Nov 22 00:24:32 +0000 2017 | User_823730: There seems to be a fairly large internet outage. Do I need to contact a technician individually or is it a larger issue that's being worked on?
Ask_Spectrum: I am sorry you are having issues with your internet. You can find helpful troubleshooting tips here https://t.co/GBStzXaYzA . If your need further assistance please feel free to send your phone number, account number and service address to me directly in a private message. ^AS | 2,987,476 | Ask_Spectrum |
Tue Nov 21 23:53:00 +0000 2017 | User_823731: Fuck you wells fargo! I’ve been a loyal customer since 2012 and this is how y’all do me? Fuck yall I’m taking my business to my shoe box from now on!
Ask_WellsFargo: Please send us a DM with your full name, phone number, and address. Also, tell us some more details about what's going on (no account numbers). I'll do my best to help. ^PC https://t.co/q1oBDuYAdh | 2,987,478 | Ask_WellsFargo |
Wed Nov 22 00:27:21 +0000 2017 | User_823732: What does this mean please @AppleSupport ‘cannot use Thunderbolt accessory’ it has popped up on my MacBookPro whilst at was out
AppleSupport: We're happy to look into this with you. Do you have anything plugged in to your Thunderbolt ports when this message pops up? Which version of macOS is currently installed on your MacBook Pro? Let us know in DM. https://t.co/GDrqU22YpT | 2,987,480 | AppleSupport |
Wed Nov 22 00:40:57 +0000 2017 | User_823733: why is my iPhone 7 constantly searching for a signal, and only works if I'm on wifi?
AppleSupport: Let's figure out why this is happening. To start, please DM us with the exact iOS version you're using and the country where you're located. You can find the iOS version by going to Settings > General > About. https://t.co/GDrqU22YpT | 2,987,482 | AppleSupport |
Wed Nov 22 00:18:42 +0000 2017 | User_823734: I’ve been a @115911 @TMobileHelp customer for years now and I am so disappointed and frustrated with how their customer service. Where do u go when nobody can help???? #tmobile
User_823734: @TMobileHelp After months of trying to resolve my installment plan issue customer care advises me to go to the store to signs the poip there. The store employees says there is nothing she can do and advises me to call customer care. | 2,987,485 | TMobileHelp |
Wed Nov 22 00:32:01 +0000 2017 | User_601406: Hey @AmericanAir, please stop making your passengers sit through drawn-out ads for your @118818. Not cool, we’re a captive audience. Use the PA for safety, not commercials.
AmericanAir: We always want you to have a great experience but we want to make sure our customers know the benefits. We appreciate your feedback. | 2,987,489 | AmericanAir |
Wed Nov 22 00:20:47 +0000 2017 | User_778084: How to close my serve account and card account ? I was planning to close it after I moved the balance in my card.
AskAmex: If you have a zero balance,you can cancel the account online at: https://t.co/9Gi8oXDwGg or by calling Serve Customer Service at: 800-954-0559, 24/7.If we can assist you in any way in the future,pls let us know.Thank you. ^B | 2,987,491 | AskAmex |
Tue Nov 21 22:47:23 +0000 2017 | User_823735: XBox one is a piece of shit. My internet and cable are down now so no tv, no netflix nothing. XBox needs internet for everything (for somebreason) and I can't even watch a dvd or blue ray without internet!WTF? Since when does a machine need that? #gettingaPlaystation
XboxSupport: Hi there, sorry to hear about the frustration. An Internet connection is necessary to use many features and functions of your Xbox One console as well as having access to Xbox Live. The steps here: https://t.co/Uy0UiEJgbz can help with using your console offline. ^ZM | 2,987,493 | XboxSupport |
Sun Nov 19 22:13:39 +0000 2017 | User_132670: and how long will it take to get the PayPal money from the pool into my account? This is a time sensitive fundraising initiative!
AskPayPal: Thanks for reaching out to us regarding our new money pool program! It is correct that you would be unable to send yourself a payment, at least from the same account that the pool is in. Sorry for any inconvenience there. As for transferring the money ... https://t.co/VqFhnVOFFK | 2,987,495 | AskPayPal |
Wed Nov 22 00:33:00 +0000 2017 | User_823736: Seriously @115817 and @UPSHelp if could change the delivery address of my package that was supposed to be delivered today on your app why would I be calling in and trying to see where the package was?! | 2,987,497 | |
Wed Nov 22 00:48:54 +0000 2017 | User_823737: anyone having issues with #osx #HighSierra and #Slack, #zoom or Multiple monitors? Getting major lag. @115858 @118190 @172377 #DevLife
AppleSupport: We're happy to help out with your concerns. To begin, have you made sure that all apps are up-to-date via the App Store > Updates tab?
Does the slower performance happen with a specific pattern?
Send us a DM and we'll work on this together. https://t.co/GDrqU22YpT
User_823737: I updates slack and everything seems to be working well. Thanks! I'll follow up if I have issues with other stuff tomorrow | 2,987,501 | AppleSupport |
Tue Nov 21 21:02:37 +0000 2017 | User_823738: I’m completely unsure why I continue to have @Tesco Delivery..... They NEVER come on time #facts 😡
Tesco: In order for me to do so can you please DM your full name, full address and email address? Thanks - Aneurin 2/2
Tesco: Hi there, I'm sorry to learn your grocery delivery isn't on time. I appreciate this must be frustrating and I'd like to look into this further for you. 1/2 | 2,987,503 | Tesco |
Wed Nov 22 01:07:30 +0000 2017 | User_823739: is a fucking joke, my new years resolution is to change to another phone company ! 👌🏻
User_115911: Ouch. That's not the resolution we want you to stand by, Thania. Why's that? *KeithM
User_823739: There is soo much more but I have a limit of 140 characters sir, if this continues I will have to file a bbb and ftc complaint
TMobileHelp: Oh wow, that shouldn't be the case. So, let's begin there if you'd like. T-Force is here to figure out what occurred and how we can assist you further, Thania. Send us a DM so we can get all the details and get started. We'll follow up ASAP. *KeithM | 2,987,508 | TMobileHelp |
Tue Nov 21 15:21:01 +0000 2017 | User_823740: Hello! @115937 Have refunded my money via #paypal for the item which was purchased via credit card(visa)and its been a long wait to get it into my account..!what's wrong???
User_823741: @115937 Naona umeamua kuwaambia kabisa coz kama design hawaeleweki kaka. 😂😂😂😂😂
User_823740: @115937 Yani bro emails zangu hawajibu nawadai $26 ss acha nitoe povuuu la huku labd wataona aibu😁😁😁😁
AskeBay: I’m happy to ensure the refund was processed on our end. DM your full name, item number, postcode, and email address on file so I can verify the account. Once verified I’ll take a look! ^BT https://t.co/KlP3BGwAaZ | 2,987,512 | AskeBay |
Wed Nov 22 00:13:18 +0000 2017 | User_823743: You have the most archaic customer service!! I just spent the last1.5 hrs talking to at least 6 different reps bc I accidentally paid my mortgage to my husband's ZERO balance line of credit acct, with NO RESOLUTION!!!
User_823743: That reminds me, a couple years ago you solicited my then-boyfriend (now husband) to open an account for me, that I did not want or authorize, without me present. Now, however, you won't even tell me if WE can go withdraw the accidental payment at a local branch. 😡
Ask_WellsFargo: I see the frustration, and I apologize for the experience. I'd like to have a specialist review the situation. Please send a DM with more details, your husband's full name, phone number, and address. Don't share any account numbers. I'll do my best to help. ^PC https://t.co/q1oBDuYAdh | 2,987,516 | Ask_WellsFargo |
Wed Nov 22 01:11:19 +0000 2017 | User_823744: when will the Hulu app on Apple TV be updated to support 4K?
hulu_support: Hey Jordan! We don't have details to pass along at this stage. We recommend watching: https://t.co/4P3IA9HMGH for updates. 👍🏻 | 2,987,518 | hulu_support |
Tue Oct 31 21:16:58 +0000 2017 | User_823746: will the TSwift Reputation Magazines be available in-store on release day?
AskTarget: Stores will have limited inventory on the release date. | 2,987,525 | AskTarget |
Tue Oct 31 21:00:37 +0000 2017 | User_823747: returns dpt./ security dpt. at #buckead #Atlanta on Peachtree was best customer service I’ve had at a retail store in a long time !
AskTarget: We'll share your kudos with our Buckhead Store Leadership Team for further recognition. Thanks again for reaching out. | 2,987,527 | AskTarget |
Tue Oct 31 21:46:31 +0000 2017 | User_270982: Thanks for the drink voucher @VirginAmerica! Those Beer pong days really paid off. https://t.co/trrukLIxOA
VirginAmerica: Your awesome! Thanks for flying with us, enjoy! -Sean | 2,987,529 | VirginAmerica |
Tue Oct 31 21:40:20 +0000 2017 | User_823748: I understand delays happen, @115817 @UPSHelp but why does it take 10 hours for a scan update after you messed up sorting? That's a joke.
UPSHelp: Please send your tracking # via DM. We'd like to help. ^MC https://t.co/wKJHDXWGRQ | 2,987,531 | UPSHelp |
Tue Oct 31 21:50:30 +0000 2017 | User_823749: where are my packages smh
UPSHelp: We can definitely look into this for you. Please DM us your tracking number. ^LD https://t.co/wKJHDXWGRQ | 2,987,533 | UPSHelp |
Tue Oct 31 21:45:36 +0000 2017 | User_404980: It’s time to use a new shipping company @23125. This is how @115817 left these 2 broken boxes at my house & didn’t ring the bell @UPSHelp https://t.co/v0eUaAW7oq
UPSHelp: I'm sorry for the inconvenience. Can you DM me your tracking numbers? ^AZ https://t.co/wKJHDXWGRQ | 2,987,535 | UPSHelp |
Tue Oct 31 21:38:28 +0000 2017 | User_823750: @UPSHelp TERRIBLE customer service. I paid for 2day. Pkg did not arrive, and when I called they added notes to two days before! #ups | 2,987,537 | |
Tue Oct 31 21:47:06 +0000 2017 | User_823751: So mad @115817 can't manage to deliver packages on time, so the kids don't even wanna trick or treat now because they don't have costumes. Ffs.
UPSHelp: Please send us a DM with the tracking details and your contact information so we can assist. ^KS https://t.co/wKJHDXWGRQ | 2,987,541 | UPSHelp |
Tue Oct 31 21:30:43 +0000 2017 | User_823752: (2) I've been fighting with Samsung over a missing $450 watch that has been sitting for over 6 weeks at an access point.
UPSHelp: We'd like to address this further and see what's happening. Please provide us with the tracking # via DM. https://t.co/wKJHDXWGRQ | 2,987,543 | UPSHelp |
Tue Oct 31 21:42:50 +0000 2017 | User_823753: thanks for the broken package ruined my @90860 license plate frame https://t.co/ab87MO3wG2
UPSHelp: I am very sorry about this. Please contact your shipper to begin the damage investigation so you can get that replaced quickly ^CH | 2,987,545 | UPSHelp |
Wed Nov 22 01:25:22 +0000 2017 | User_439037: will the chase pay promo for today be extended? Seems like the app has been struggling for much of the day...
ChaseSupport: Hello. Our Chase Pay app is currently down. We are actively working to get it back up and running. We apologize for any inconvenience this may have caused. Please feel free to try back again later. However, we shared your message as feedback. ^RL
User_439037: Interesting introduction to your product 😂
User_278164: @439037 It sure seems like it should be extended. It's been enraging customers like us all day. | 2,987,553 | ChaseSupport |
Wed Nov 22 02:11:43 +0000 2017 | User_823754: アマゾンジャパンを名乗る相手から突然SMSでコンテンツ利用料金が未納で本日中に連絡ないと法的手段にでるというメッセージがきた。これが最近流行りの架空請求詐欺かｗ
AmazonHelp: ご承知のとおり、残念ながら悪質な詐欺が増加しているようですのでお気を付けください。
https://t.co/st4oU67M9n を装った詐欺と思われる連絡を受け取った際はこちらをご覧ください。→ https://t.co/82W6Mus556 SK | 2,987,555 | AmazonHelp |
Wed Nov 22 02:09:26 +0000 2017 | User_777901: This is happening in my area w/@115821 “Prime” deliveries....something is wrong - customers not fairly notified. https://t.co/PD5ekZD6VN
AmazonHelp: I'm sorry for the delay, Brenda! We strive to ship your orders quickly, but in rare cases, delays may occur. If you'd like to go over our available options, we'll be able to do so via chat or phone here: https://t.co/hApLpMlfHN ^WT
User_777901: it's not just me...it's a widespread issue. Not for me to fix. thanks anyway. | 2,987,558 | AmazonHelp |
Wed Nov 22 01:41:57 +0000 2017 | User_823755: I want my desktop computer to have a swipe card so I can pay you by the minute please @116136
comcastcares: Thanks for your feedback. You can also submit Feedback to our VP here https://t.co/4IPFoQxsy1 the more we hear from you the better. In the meantime, if you need anything else in the future please feel free to reach back out to us. -Antoine | 2,987,560 | comcastcares |
Thu Nov 30 06:28:31 +0000 2017 | User_823756: Please reassure your thousands of passengers over Christmas that our flights are going to get us where we're going!
AmericanAir: We're working hard to maintain operations. You can sign up for notifications here: https://t.co/h88H9iXqqT
User_823756: I'm a Advantage Gold member so I get updates......your frequent fliers are counting on you for the holidays. Thx. | 2,987,563 | AmericanAir |
Thu Nov 30 06:27:13 +0000 2017 | User_260358: .@AmericanAir ❤️ is the entire cabin singing happy birthday to the flight attendant celebrating her 30th on board | 2,987,565 | |
Thu Nov 30 06:53:26 +0000 2017 | User_268641: my mother passed 3 hours ago and im literally trying to get back tomorrow night or friday morning. i already got a round trip ticket i told the agent friday but he still put saturday check dm please . serious
AmericanAir: We're sorry for your loss. We've sent you a DM. | 2,987,568 | AmericanAir |
Thu Nov 30 07:12:14 +0000 2017 | User_260608: I need help ASAP
VerizonSupport: How may we assist?
^BAB
User_260608: Random text saying our phones are no longer registered on My Verizon and account is locked online.
VerizonSupport: Please contact our friends @115990 for assistance with Verizon Mobile service.
^TXA | 2,987,572 | VerizonSupport |
Thu Nov 30 02:29:25 +0000 2017 | User_823757: needs to offer @118034 2 .... Don't make sense if Philly can't watch Villanova.
comcastcares: I'll be sure to pass on your feedback about FoxSports 2. We examine channel lineups often to offer the best content available. -DR | 2,987,574 | comcastcares |
Thu Nov 30 02:22:37 +0000 2017 | User_505043: could I ask you a question in DM's?
comcastcares: You sure can. Please send us a DM so we can help. -DR | 2,987,576 | comcastcares |
Thu Nov 30 02:38:12 +0000 2017 | User_823758: are the xfinity hotspots working? Are the servers down? I can connect to them, failed to connect to DHCP, I live in CO. Help..
comcastcares: I've responded to your DM, please review and respond at your earliest convenience. -DR | 2,987,578 | comcastcares |
Thu Nov 30 02:30:19 +0000 2017 | User_823759: can we get some technicians in Bloomington Indiana !! I can't even connect to my own wifi
comcastcares: I understand if my services were not working properly, I would be upset as well. Please send me a direct message (DM) with your full name and the full-service address including the city, state, and zip code. I will be able to help you with your internet service issues. - Chad | 2,987,580 | comcastcares |
Thu Nov 30 02:26:12 +0000 2017 | User_672566: did you remove the record option from your streaming app? It seems to have disappeared and it is one of my favorite features
comcastcares: That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience. -DR | 2,987,582 | comcastcares |
Thu Nov 30 02:26:31 +0000 2017 | User_674929: when will remote scheduling of DVR be available again? I see this as a downgrade in service and I’m extremely disappointed.
comcastcares: That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience. -DR | 2,987,584 | comcastcares |
Thu Nov 30 02:22:00 +0000 2017 | User_823760: can you guys tell me why you keep sending out the wrong techs to fix our cables? You know for a multi billion dollar company you I would have thought you guys would be able to afford some brains but I guess that's too much to ask for.
User_823760: Like it been months at this point the cables ARE ON THE GROUND instead of up on the pole, there was supposed to be some temp fix done to them but I guess temporary means permanently ignore the problem.
User_823760: You even tried to charge us when THE WRONG TECHNICIAN came by because apparently its very for you guys to understand after the third or fourth time that maybe just maybe YOU SENT THE WRONG KIND OF TECHNICIAN OUT.
User_823760: @comcastcares
comcastcares: Hello, We are able to look into your service trouble. Please send us a DM with your name and phone number for assistance. -AC | 2,987,589 | comcastcares |
Thu Nov 30 02:17:06 +0000 2017 | User_823761: Answer the phone?!! 😡😡😡@comcastcares
comcastcares: Hello, We are able to look into your account concerns for you. Please send us a DM with your name and phone number for assistance. -AC | 2,987,591 | comcastcares |
Thu Nov 30 02:14:00 +0000 2017 | User_823763: #mobile_Care this month alone I had problem with service outages 5 times
comcastcares: Hi, I have responded to your post in dm. Thank you, -EP | 2,987,595 | comcastcares |
Wed Nov 22 01:37:07 +0000 2017 | User_479760: Even when I try to not inhale my @ChipotleTweets burrito it still just goes down in like 3 min #life
ChipotleTweets: It's tough when it's just so good. -Tay | 2,987,597 | ChipotleTweets |
Wed Nov 22 01:25:59 +0000 2017 | User_665118: Literally called @116827 customer support for them to tell me to inside the bank (all while on the phone) for them to have me speak to my teller... WHAT WAS THE POINT IN CALLING U THEN WTF
User_665118: That shit was legit 26 mins of wasted time https://t.co/kfbZik5juc
Ask_WellsFargo: I apologize for the experience you had. I'd like the opportunity to look into your concern. Without sharing account numbers, send a DM with details of the situation. I'll do my best to help. ^MH https://t.co/q1oBDuYAdh | 2,987,600 | Ask_WellsFargo |
Wed Nov 22 02:04:15 +0000 2017 | User_823764: is #unAmerican. Expired my 34000 points with no warning because I didn't need to stay at a hotel in past 12 months. Don't care that I need them to see a sick relative. All decisions made in Philippines.
IHGService: Sorry to hear about your disappointment, Joseph. I'd like to look into your account. Kindly send us a DM with your IHG Rewards Club #, email address and phone # for verification purposes. Looking forward to your response. ^kl https://t.co/2rT0l9N9Cu
User_823764: @123448 @117164 don't care about customers' needs in life or death @123448 @117164 only care about money. In #America tomorrow is #Thanksgiving, when people help others. I'm not asking handout only what was rightfully mine 20 days ago. Your answer proves #un-American. | 2,987,603 | IHGService |
Wed Nov 22 02:11:43 +0000 2017 | User_689907: Hey @AppleSupport - not being able to duplicate a file in #pages when you searched for it is really annoying. What’s the fix?? https://t.co/CqnGyqNsLZ
AppleSupport: We're certainly glad to get you pointed in the right direction! Please reach out in DM and let us know which iPad model you're using and the version of iOS installed, as well as which country you're tweeting from. https://t.co/GDrqU22YpT | 2,987,605 | AppleSupport |
Wed Nov 22 02:17:14 +0000 2017 | User_823765: Yo @AppleSupport is that weird glitch w/ the capital “I️” your attempt to make my tweets less about me? I️
AppleSupport: We'd love to help! Which device are you using? The latest versions of iOS include a fix for unexpected results with Auto-Correction while typing. If you haven't had a chance, we advise backing up and updating. Here's a guide to help: https://t.co/ahjigcvFRG | 2,987,607 | AppleSupport |
Wed Nov 22 02:26:31 +0000 2017 | User_782422: i've got cancellation fee because my driver cancel my trip. The cancellation fee is on my uber credits now. How do i use it? Because everytime i want to order, uber ask me to pay the cancellation fee to the next driver
Uber_Support: Here to help! Send us note via https://t.co/h840IoLP8K, so we can connect. | 2,987,609 | Uber_Support |
Wed Nov 22 02:24:07 +0000 2017 | User_823766: I ordered the food via Chase Pay and went to the restaurant. The restaurant refused to give my order and they asked me to pay full amount. I could order with $30 off, but they asked me to pay in full. So, I could not pick up the order. What is going on?
ChaseSupport: Hello. We apologize for any inconvenience this may have caused. We will advise you to try again later. Can you please provide your full name and zip code, so we can have this shared? ^JW https://t.co/znUu1W0Y0Z
User_823766: First Name : Minshik
Last Name : Park
zip code is 99208 | 2,987,612 | ChaseSupport |
Thu Nov 30 02:17:06 +0000 2017 | User_823767: screensaver interrupts whatever I'm watching every 5 minutes. Called and spoke to customer support and set the screensaver to every 5 hours. Hasn't helped, says it's set for 5 hours but screensaver pops up every 5 mins. Very annoying. I guess it's a Hulu night
comcastcares: Hello, We are able to look into your screensaver issue. Please send us a DM with your name and phone number for assistance. -AC | 2,987,614 | comcastcares |
Thu Nov 30 05:02:54 +0000 2017 | User_823768: #mobile_CareXI
Why isn't my internet working?
comcastcares: Hi, I have responded to your DM. Please see and respond when you get a chance. -AC | 2,987,616 | comcastcares |
Thu Nov 30 02:11:53 +0000 2017 | User_313778: why am I recently not able to set recordings via desktop or app remotely from or presently in my home? All say available to watch in home only (hasn't been an issue before)
comcastcares: Hi, That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience. -EP | 2,987,618 | comcastcares |
Thu Nov 30 02:56:02 +0000 2017 | User_137582: I am not enjoying being a @116136 customer tonight @ComcastCares
comcastcares: Hi, I am sorry that you are feeling this way and I want to make this a better experience for you. Please send me more details in dm. Thank you, -EP | 2,987,620 | comcastcares |
Thu Nov 30 02:06:37 +0000 2017 | User_823769: I need someone to contact me. I AM OVER IT! English speaking please
comcastcares: Hello, We are able to look into your account concerns. Please send us a DM with your name and phone number for assistance. -AC | 2,987,622 | comcastcares |
Thu Nov 30 02:08:42 +0000 2017 | User_823770: What’s up with your @126452 stations, @115900? It’s been like this for a few days now. https://t.co/yqQVpgB4Ah
comcastcares: Hello, We are able to look into your TV trouble. Please send us a DM with your name and phone number for assistance. -AC | 2,987,624 | comcastcares |
Thu Nov 30 06:43:22 +0000 2017 | User_131539: Appriciate if you check my bills generated on 27th Nov ans resolve my concern.pls dont close complaints without resolution https://t.co/goiBirMKw3
idea_cares: Sorry but as you were having Ultimate plan and it is charged on monthly basis even if you uses the services or not.
Regards,
Yogita | 2,987,626 | idea_cares |
Thu Nov 30 07:53:48 +0000 2017 | User_823771: . @virgintrains all services from #Macclesfield cancelled ( #stone related?) but website + national rail's deny any issues.
VirginTrains: Which service are you looking to board? Due to a fault with the signalling system some services today will not call at Stoke or Macclesfield until further notice. ^BT | 2,987,629 | VirginTrains |