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coldCall_Jivus_openAI

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[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hi, good morning, Richard. My name is Anthony. I'm calling you from Contango IT. Happy Monday. How are you?" }, { "role": "assistant", "content": "I'm good. You're calling from wherever?" }, { "role": "user", "content": "I'm calling you from Contango IT from New York. I actually sent an email last week to your domain, but I didn't get any reply back. So, I thought to reach out to you today. I believe that you're handling IT over here right now in the company, right? If I'm correct." }, { "role": "assistant", "content": "I am, yes." }, { "role": "user", "content": "Okay, wonderful. Now, the reason for my call is just to say that we are a company based out of New York. We are basically 100 people with four different departments handling IT support and consulting. I understand that you're having your own internal IT or you might have outsourced it to a contractor. But we provide services from networking all the way to CIO, CTO level support. What we provide is the sweet spot here. The best part is that companies your size have had a really good experience with us for the past five years. So, that's what we are looking to do. Just have a discovery call maybe in the future. You might require something on cybersecurity, compliance, onboarding, infrastructure, build-outs, custom programming, or application development. IT support and consulting. Anything that might be a hurdle right now, we can help you out or explain to you. Not today, but maybe next week whenever you have 20 minutes. That would be great. Just to understand and showcase what Contango IT is all about. That's all. Nothing else." }, { "role": "assistant", "content": "Yeah, I work with an MSP already. They provide me backup solutions. Not backup solutions, but backup help." }, { "role": "user", "content": "Okay." }, { "role": "assistant", "content": "They help me out whenever I take time off. However, I am looking for another company, but I prefer somebody local." }, { "role": "user", "content": "That's the reason I'm calling you today, Richard. We are local in Florida ourselves. It's not that we are working from our headquarters up here in New York. But our employee strength is all across the East Coast, especially in Florida, because we have done quite well over there with major accounting companies, law firms, finance companies. And that's why I was trying to look forward to a 20-minute discovery call. I truly believe that if it's not broken, don't fix it. But again, I do think that we can add a ton of value here. And just to showcase what Contango IT can do, you can keep us in your good books, maybe in the future, and we can always be in touch. So looking at your calendar, maybe next week or the week after, or maybe another month, whenever you have 20 minutes, that would be great." }, { "role": "assistant", "content": "Let's do a call for, like, maybe February 7." }, { "role": "user", "content": "Sounds good to me. Perfect. And what time would be really comfortable for you, morning or afternoon?" }, { "role": "assistant", "content": "Mornings are usually best for me." }, { "role": "user", "content": "All right. Around about 10:00 or 11:00?" }, { "role": "assistant", "content": "Ten is good." }, { "role": "user", "content": "All right, fine. I'll just take 20 minutes of yours, and I'll get my product manager, who's going to be there on the 20-minute call, to walk you through. And prior to that, I'll send you a one-page PDF about all the four different departments we have, so you can just run through it whenever you have time. That would be great. Just want to be in touch with a company like yours. I'm really grateful." }, { "role": "assistant", "content": "And what's the name of your company again?" }, { "role": "user", "content": "Contango IT. You can check it up online." }, { "role": "assistant", "content": "Got it." }, { "role": "user", "content": "Okay. That'd be wonderful. So February 7, you said, right? 7 February, 10:00 AM." }, { "role": "assistant", "content": "Yeah, that'll work." }, { "role": "user", "content": "I'll send you a calendar invite. Do you have anything in your mind right now that might be a hurdle so that we can be prepared to give you a consultative approach during that meeting?" }, { "role": "assistant", "content": "Like I said, the MSPs that I work with, they help me out whenever I need extra help. I've used them in the past for some advanced networking and cybersecurity that I can't figure out on my own. Sometimes I even go to them for consulting for new solutions." }, { "role": "user", "content": "Exactly. So when you said locally, just want to give you a heads-up here, the next step over here, if you're looking forward to a need assessment, somebody can physically walk into your unit and then take a lead assessment. So we are not remotely done, but we can offer on-site support. It's not that we are based in the headquarters. We work locally in Florida. All right, thank you, Richard." }, { "role": "assistant", "content": "Okay." }, { "role": "user", "content": "Thank you very much. You have a good weekend." }, { "role": "assistant", "content": "Yes, thank you. Have a great one." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Doug Markham." }, { "role": "assistant", "content": "Morning, Doug. How are you?" }, { "role": "user", "content": "I'm fine. How are you?" }, { "role": "assistant", "content": "Good. Good. Doing good, Doug. So, Doug, Josh again from Contango. I did speak to you, I guess not last week. Last week, you were really traveling at that time. I caught you on a Friday, and you were really busy, so you asked me to call back after some time. So, Doug, again, like calling from Contango, I did send you that email once again, and you said you'd check it over the weekend. I don't know if you've checked that or not, but we are a full-service IT provider. The reason I was calling today is I just wanted to quickly set up a 15-20 minute call with one of my senior account guys. We can tell you more about what Contango IT is, what we do, and how we do it. I really think, because we have been working with similar companies like yours, that we can add value to your business. It's not something I want to sell to you right at the moment; it's more about understanding your business a little bit more and you understanding our products and services. I just need 20 minutes of your time to explain a little bit more about Contango." }, { "role": "user", "content": "What is your specialty? I mean, walk me through your developers, your IT resource. What's your suite?" }, { "role": "assistant", "content": "Well, if I talk about the services and products, Doug, we are a 100-person company with four different departments, covering everything from networks to outsourced CIO to help desk to application programming, infrastructure, everything A to Z in IT services. Honestly, getting into the tech details of these products and services, I would love to answer all your questions, but I'm not the correct person to do that. That's why I wanted someone senior from my team to tell you what we can do for you and how we can add value to your business. We're not the kind of company that just picks up the phone and sells something right away." }, { "role": "user", "content": "Well, this week, I mean, probably the best thing to do is get a debrief and then.." }, { "role": "assistant", "content": "Yeah, yeah. We can possibly give you the first introduction, and if required, we can pull in anyone else from your company to go into a more detailed discussion. Generally, what we do is have the first discovery call, and then we can give you something like a need assessment. That's what we call it, and then we can go from there. So this first call is just a discovery call." }, { "role": "user", "content": "Friday, I'm kind of open from 11:30 till 1:30 Central Time. See if a little 15-minute window fits in there." }, { "role": "assistant", "content": "Yeah, 11:30." }, { "role": "user", "content": "You said 11:30 to 1:30 Central. I am open this Friday the 17th." }, { "role": "assistant", "content": "Friday the 17th, right? Yep, yep. That's no problem. I can speak to one of the best people from my team, the senior guys, and try to get them on the call. I'll try to get the best one. And last time I checked, you were about 40 people in the office, or has that increased, decreased in any way?" }, { "role": "user", "content": "That's accurate." }, { "role": "assistant", "content": "That's accurate. And how do you currently manage your IT? Is it something that you do a little bit in-house and a little bit outsourced?" }, { "role": "user", "content": "Our VP of engineering does it all. That's what I'm saying, he drives it." }, { "role": "assistant", "content": "I get that. And you are headquartered in Canada with another four locations, one in Nashville, Tennessee, and others in Tennessee and Miami." }, { "role": "user", "content": "We're North America." }, { "role": "assistant", "content": "Yep, yep, yep, yep, yep. Cool. No problem, Doug. And your email is Doug at wise docs AI?" }, { "role": "user", "content": "Right, just send me an invite if a 15-minute window fits on the 17th between those hours." }, { "role": "assistant", "content": "Yeah, definitely. I will do that. No problem." }, { "role": "user", "content": "And then I'll push you over to our VP of engineering to dig a little deeper." }, { "role": "assistant", "content": "Yeah, sure. We can definitely do that. Okay. All right, sounds good. Thanks. You have a nice day. Bye bye." }, { "role": "user", "content": "You too. Take care." }, { "role": "assistant", "content": "Bye now." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hi, good afternoon. Am I speaking to Justin?" }, { "role": "assistant", "content": "Yes." }, { "role": "user", "content": "Hi, Justin. Josh from Contango. How are you?" }, { "role": "assistant", "content": "Good, how are you?" }, { "role": "user", "content": "Doing great, great. Doing good, Justin. Thanks for asking. So, Justin, just a quick one. I had actually sent you an email a few days back, so I was just trying to reach out to you to see if you've got the email. And did you get a chance to look at that?" }, { "role": "assistant", "content": "Okay. I'm still catching up on emails. Who did it come from?" }, { "role": "user", "content": "That's Contango." }, { "role": "assistant", "content": "Contango. How do you spell that?" }, { "role": "user", "content": "That's C-O-N-T-A-N-G-O." }, { "role": "assistant", "content": "And you said it was a few days ago?" }, { "role": "user", "content": "Yeah, a few days ago." }, { "role": "assistant", "content": "You said C-A-N-G-O?" }, { "role": "user", "content": "C-O-N-T-A-N-G-O." }, { "role": "assistant", "content": "I'm not getting anything. Come up. C-O-N-T-A-N-G-O." }, { "role": "user", "content": "Yep." }, { "role": "assistant", "content": "Okay. Nothing's coming up." }, { "role": "user", "content": "No, never mind. Never mind. I can resend you the email." }, { "role": "assistant", "content": "Okay, what's it regarding?" }, { "role": "user", "content": "Yeah, that's where I was coming to. So, as I'm calling from Contango, Justin, we are a full-service IT company, and we have been working with firms like yours. They are really happy customers. The reason for my call today is I just wanted to have a quick 20 minutes sometime next week where I can possibly get one of my senior account guys on the call and explain more about what Contango IT is, what we do, and how we do it. I'd be very confident in saying we can definitely add value to your business because we have been working with similar customers like yours. So I was just looking to see if we can have 20 minutes of your time sometime next week." }, { "role": "assistant", "content": "Okay, let's see here." }, { "role": "user", "content": "Probably, like, next Thursday, the 16th." }, { "role": "assistant", "content": "Okay. And you said you're an IT company?" }, { "role": "user", "content": "IT company. Right. I will definitely send that email once again, and you can go through all the website and things like that." }, { "role": "assistant", "content": "Okay. All right, let's start off with that, and I'll let you know what we're thinking." }, { "role": "user", "content": "Okay, so let me send you this calendar invite for next Thursday, the 16th, with all the information, probably around 3:00 PM after lunchtime when you're not really super busy, and then we can go from there." }, { "role": "assistant", "content": "Okay, sounds good." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hey." }, { "role": "user", "content": "Hi, mister. This is Amir with Growfin AI. I've called you completely out of the blue here today. We've never spoken before. Is this a good time to speak very briefly, or have I called you at the worst minute today?" }, { "role": "assistant", "content": "Very briefly. Very briefly. Sorry, I didn't catch your name." }, { "role": "user", "content": "My name is Amir and I'm with Growfin AI. Growfin. Does that name ring a bell at all?" }, { "role": "assistant", "content": "Grillfin? No." }, { "role": "user", "content": "Okay, so I'm gonna be really brief, mister. I have been on your LinkedIn. I have seen you've got tremendous endorsements in terms of account receivables. I see your experience. I had a couple of quick questions. One thing I hear a lot from collection managers is that it's a top priority to keep past due payments less compared to outstanding receivables. How do you go about doing that today, Mister Silver?" }, { "role": "assistant", "content": "Well, obviously we have a team, but.. So, Amir, are you selling something? Do you have a service? What is this in regards to?" }, { "role": "user", "content": "Service, obviously this is a cold call. I want to gain insights. But to be really transparent, we have built an AR automation solution which is purpose-built for account receivables. It integrates with your system, pulls in data, pulls out data, and it sort of streamlines the entire end-to-end AR process, including cash applications, reconciliations, and so forth. Given your experience, I was wondering if you'd be inclined towards perhaps, maybe exploring—not purchasing—not talking about, hey, we want to purchase this, nothing like that. Just exploring what we offer and see if there's some sort of technical fitment. And perhaps, in the worst case scenario, we'll just part ways as friends." }, { "role": "assistant", "content": "So the only thing I can suggest at this point, Amir, is to send us any information, literature, documents, anything that you can, and we will have to take a look at it from our end. Right now, you know, it's the end of the year, end of the quarter coming up. It's a very busy time. I won't be able to look at anything until the new year. But if you want to send us something, by all means, send us what you have and we will eventually take a look at it." }, { "role": "user", "content": "Absolutely. Is there anything specific, based on challenges, based on what you foresee coming up in the upcoming quarters, any challenges in particular? Anything in particular you're looking for in this email?" }, { "role": "assistant", "content": "No. Just to see what you guys offer. I mean, there's a lot of businesses and a lot of software out there that do the exact same thing. And we're always open to something if it's worth it for us. So if you want to send me something, we'll definitely take a look at it." }, { "role": "user", "content": "Absolutely. Will do. To give you some context, just so my email stands out from others—I believe you get a whole bunch of these emails and calls—we are a collaboration-first solution. What we recognize is there's a silo between the sales team and the finance teams. Finance cannot collaborate with sales except for over emails like Slack or phone calls or whatnot. So the AR solution that I'm talking about, Growfin, is a collaboration-first AR solution. It sort of gives you that front to collaborate with your sales teams as well. I know it's the end of the month, it's also the end of the year. Next year, in the first week of January, you'll probably be tied up with closing as well. I promise I won't take much of your time—perhaps maybe in the second week of January. 15 minutes is all I ask, 15 minutes." }, { "role": "assistant", "content": "I'll be honest with you, I won't be available in December. If anything happens, it will have to be in the new year." }, { "role": "user", "content": "Understood. Got it. New year it is then. So I'm going to send you an email. Is it okay if I place a placeholder on your calendar for the second week of January? The reason I'm saying this is because I don't want to make it sound like a cold call again when I reach out to you in January. I'll follow up with you multiple times over email. I'll send you some beautiful stuff, literature about what we do, keep you engaged. And come January, we could absolutely just set up 15 to 20 minutes. We give you a brief, see if there's technical fitment, and then if you're interested, we could perhaps keep the conversation going. Sounds good?" }, { "role": "assistant", "content": "That's fine. And it's Grillfin, G-R-I-L..?" }, { "role": "user", "content": "If you're in front of your system, I would encourage you to go to Growfin dot AI." }, { "role": "assistant", "content": "Growfin dot AI? Yep. Okay. All right, send me what you have and we'll take a look at it." }, { "role": "user", "content": "Can I also set a placeholder on your calendar? If you permit me, for January 10th, which is the second week. It's a Wednesday, perhaps maybe 11:00 AM. I'm not sure." }, { "role": "assistant", "content": "How about the third week? Do the third week of January." }, { "role": "user", "content": "Third week of January. Wednesday works fine? Or are Fridays better for you?" }, { "role": "assistant", "content": "Probably Wednesdays." }, { "role": "user", "content": "Wednesday. And what time zone are you in?" }, { "role": "assistant", "content": "Eastern time zone." }, { "role": "user", "content": "Eastern time zone. Would 11:00 AM be too early, or do you prefer post-lunch, around 2:00 PM or so?" }, { "role": "assistant", "content": "No, 11:00 is fine." }, { "role": "user", "content": "11:00 is fine. Beautiful. I'm going to keep in touch with you, Mister. You've been really, really kind. You've given me tremendous time. I appreciate it. Looking forward to speaking with you a month and a half down the line." }, { "role": "assistant", "content": "All right. Very good." }, { "role": "user", "content": "Thank you. Thank you so much. All the very best. Bye bye." }, { "role": "assistant", "content": "Thank you. All right, bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hello" }, { "role": "user", "content": "Nancy?" }, { "role": "assistant", "content": "Yeah" }, { "role": "user", "content": "Nancy, it is Andrel Kleiman and I am an absolute stranger, so don't rack your brain trying to figure it out. I don't know you. You don't know me. A complete stranger here. Are you able to talk for a brief moment?" }, { "role": "assistant", "content": "I have about a minute." }, { "role": "user", "content": "Oh, beautiful. That's all I need. Okay, wonderful. Look, I was online and I was doing some research for another realtor in Tucson, and I actually came across your name. So I wanted to find out, are you still doing real estate? Are you doing it as a hobby or are you doing it as a career?" }, { "role": "assistant", "content": "I'm doing it full time." }, { "role": "user", "content": "Okay. You're doing it full time? Okay, wonderful. I know that you said I had a minute, so I don't want to be disrespectful, but I do marketing for realtors. I help you guys with web, social, and more. My quick question was, do you have any personal interest in improving your web presence for the future? Because I know it's a really, really, really hot market out there. You guys are doing very well and I just wanted to see if I can get some time with you another day and let you interview me. You're the boss. I'm just applying for the job—just interview me and see what I have to offer. But I really feel like there's an asset in me helping you." }, { "role": "assistant", "content": "First of all, I like your style. It's nice because I haven't hung up on you yet. So awesome. Second of all, I have a really good friend who is doing the same thing, who is trying to get me to do the same thing. And so I've just started working with her. We've just started a business Facebook page, doing a few things. And so honestly, I know I need some help, but I'll be working with her, though." }, { "role": "user", "content": "This is heartbreaking. I'm actually crying right now. Nancy, you know, unfortunately, I was taught a long time ago that I gotta get at least 20 no's. We're only on no one right now." }, { "role": "assistant", "content": "Okay." }, { "role": "user", "content": "Look, look, here's the deal. I'm a good team player, right? I used to play football for years. I grew up here in San Diego. Most of my friends played professional football. My good friend Leroy Glover is actually getting inducted into the Hall of Fame. You probably know a lot of my friends. You know Marshall Faulk?" }, { "role": "assistant", "content": "No, I don't." }, { "role": "user", "content": "Okay, you're not a football buff. Okay, fine. Whatever. Bottom line is, I'm all about teamwork. If you have someone that is going to participate in helping you grow your life and your business, first of all, congratulations, because realtors work so hard. And I know that you guys put a lot of time and energy into just learning new tools and new technology. So cheers to you for even taking a leap of faith in paying her to do that. How much are you paying her? Is this like $1,500 a month? Is this $2,000? How much do you gotta pay to make her do all this stuff for you?" }, { "role": "assistant", "content": "Well, in addition to her, I also have a coach, so I am well ingrained in that. I need help." }, { "role": "user", "content": "Okay, rewind. How much are you paying this coach? Because I know what coaches charge. I travel quite a bit around the country. The last coach I met was charging $6,000." }, { "role": "assistant", "content": "My coach isn't quite that expensive. But you know what? My time is truly up. I have a client walking in." }, { "role": "user", "content": "Okay." }, { "role": "assistant", "content": "And I've got to go. But I like your style. I think you're going to do fine. And here's your no, I'm sorry." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hey, this is Colin with Ledium here. I'm actually giving you a call for the first time. Do you have like half a minute? I can tell you exactly why I decided to cold call you today." }, { "role": "assistant", "content": "Sure. Yeah." }, { "role": "user", "content": "So the reason I'm reaching out is really just to introduce my company to you, Ledium. When I'm not calling you out of the blue, are you available like, say, Tuesday or Thursday around 09:00 your time next week?" }, { "role": "assistant", "content": "For what?" }, { "role": "user", "content": "Yeah, I definitely want to make sure it's relevant. Again, I'm calling from Ledium. It's a bit of a small industry with what we do, but have you ever heard of us before?" }, { "role": "assistant", "content": "No, I haven't. Yeah." }, { "role": "user", "content": "So we work with growth stage companies, helping them to supplement their sales development efforts." }, { "role": "assistant", "content": "Really?" }, { "role": "user", "content": "Just wanted to ask you a question. Have you ever evaluated the performance of your in-house team versus an outsourced sales development team?" }, { "role": "assistant", "content": "I'm doing that currently now, yeah." }, { "role": "user", "content": "Awesome! And how have things been going?" }, { "role": "assistant", "content": "I don't know. I'm going to be running a pilot with an outside sales team." }, { "role": "user", "content": "Got it. Okay. When is that supposed to be getting kicked off?" }, { "role": "assistant", "content": "As soon as we make a decision. Probably in the next two weeks." }, { "role": "user", "content": "Yeah. I mean, I know sometimes, you know, I'm not always so lucky for the timing to be as perfect as this, but what are the chances I could throw my hat in the ring to put us in there as an option? You know, would it be a terrible idea to get like 15 minutes?" }, { "role": "assistant", "content": "So tell me, tell me your spiel. Yeah. Help me understand what technologies you use. Yeah. Tell me what—let me give you a—I'll give you a real quick, high-level thing. Sure. I've already engaged with four different companies or competitors of yours. Yeah. So I'm reluctant to use you. Yeah. But here's your shot. Yeah. We're a major Microsoft partner. Yep. A lot of what we do is work with the Microsoft Teams and their VPs and their ten to twenty sales reps. And what I'm going to do is I'm going to develop a pilot around one of those VPs, probably in the Midwest around manufacturing as a vertical. So what I want to understand is how you would run this pilot. Yes. There's ten sales reps that we support. That's probably 1,000 to 5,000 enterprise customers. And I'll probably run this around the Power Platform. So it's going to be director level and above that I'm going to be having you guys reach out to. Yes." }, { "role": "user", "content": "So, I mean, look, I know I'm calling you out of the blue. I'm more than willing to take my shot here, but without getting too deep in the weeds and getting too pitchy or salesy here on this call. You know, we're a small boutique firm. We only manage about 30 clients at a time. Our founders have been in business for over ten years. Funny story is, I actually used to be a customer of Ledium before I actually started working with them now as a partner. And they helped me scale a unified communications platform all the way to exit. So that's me taking my shot really quick in a short amount of time without taking up too much of your time. But why don't we do this? Just give me 15-20 minutes on the calendar, either Thursday or Friday, then we can get into a little bit more detail, a strategy of how I'd run the POC for you." }, { "role": "assistant", "content": "You're really late to the table on this. I don't have the time. So I'm looking for your pitch now. If you can't do it, that's fine, but I'm looking for your pitch now." }, { "role": "user", "content": "Sure I could, but it would just be shooting off the hip a bit. Like I know a little bit about what you do. I didn't expect you to be actively buying for this right now. Doesn't always work out that way. If you want to give me 20 minutes, I can tell you it'd be worth it. And at the end of that 20 minutes, if you feel like it's not a good fit, we can part friends. I think that in 20 minutes you could hear enough to at least pop us up to your first or second choice before making a decision. What's the worst that could happen? Would Thursday or Friday work better for you?" }, { "role": "assistant", "content": "Friday at 11:30 to 12:00 Eastern." }, { "role": "user", "content": "All right, you got it. What's the best email for you? So it was first name, last name, and then what was the last part there? All right, I'll send that over for 11:30 your time on Friday, and I'll send you over a bit of information so you have a little more context going into that call. Fair enough?" }, { "role": "assistant", "content": "Okay, thanks." }, { "role": "user", "content": "All right, thanks for your time." }, { "role": "assistant", "content": "Appreciate it." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hello." }, { "role": "user", "content": "Hey, this is Heidi. How's your Friday going?" }, { "role": "assistant", "content": "Pretty good, how are you doing?" }, { "role": "user", "content": "Well, thanks. Not sure if you had a moment, but I had a few questions. Is this a good time?" }, { "role": "assistant", "content": "Sure." }, { "role": "user", "content": "Okay, cool. I see that you head up insights and analytics, and I'm definitely a big fan of using it a lot. Unfortunately, maybe unfortunately, but I know you guys have an online chat with wine experts, that type of thing. Do you look at analytics for those conversations at all or not really?" }, { "role": "assistant", "content": "A little bit, I'd say. We're sort of in the process of getting those learnings. We use Zendesk, so we're kind of downloading that data out of Zendesk and combining it with our internal data. So that's sort of an ongoing process, I'd say." }, { "role": "user", "content": "Totally. Well, we actually created something to help you out with that and have like a dashboard in one place. We're kind of trying to get some feedback from people in the US. It's pretty popular in Europe already. So I was wondering if that's something you might want to check out. No pressure situation, but just see how it works for the future." }, { "role": "assistant", "content": "Sure." }, { "role": "user", "content": "Okay. Would you have time to chat like Monday or Tuesday?" }, { "role": "assistant", "content": "Mondays are pretty busy for me." }, { "role": "user", "content": "Oh, yeah, Tuesdays would be better maybe." }, { "role": "assistant", "content": "Yeah, Tuesday would be better. Tuesday morning." }, { "role": "user", "content": "Let me see, you guys are based in.." }, { "role": "assistant", "content": "Yeah. Cool." }, { "role": "user", "content": "So actually Michael, that could meet with you. He's really awesome. Let me see, Tuesday afternoon." }, { "role": "assistant", "content": "I could do Tuesday at 03:00 p.m. Pacific." }, { "role": "user", "content": "Okay, sweet. Tuesday at three. Cool. So I'll send you an invite for a meeting with Michael. Let me just make sure I got a good email for you. I have.. Okay. I have.. Does that work?" }, { "role": "assistant", "content": "Yep." }, { "role": "user", "content": "Okay, sweet. All right, cool. So hopefully I put your email in there correctly. If I didn't, that's my bad. I'll just let Michael know and you'll be meeting with him, and he'll just go over what our analytics looks like and how it would work with what you already have. And yeah, we can get some feedback from you and see what you think." }, { "role": "assistant", "content": "Sounds good." }, { "role": "user", "content": "Okay, cool. Is there anything that you'd like me to tell him that you want to see specifically? Like, are there certain numbers and metrics that you're looking for so that we can make the most out of your time?" }, { "role": "assistant", "content": "I would say what we're probably most interested in is thinking about the lifetime value of customers who interact with the chat versus those who don't. Like, you know, our chat is—we have customer service, but then we also have a recommendations chat. So there are people who are wine experts that are there to help you non-commission. So it's really.. Obviously, you know, we want them to help people find wine, but not like a salesperson. So just understanding, you know, that interaction." }, { "role": "user", "content": "Yeah, absolutely. Okay, cool. Well, we have a few cool things with that too. If you ever don't have somebody that's available, we actually have product experts that can jump in to give you full coverage. So I can make sure Michael tells you about how that would work, what metrics you'd be looking at, and what the suite looks like. Okay, awesome. Anybody else that would maybe want to be on the call that would feel left out or..?" }, { "role": "assistant", "content": "No, I think it's fine to do just me for now." }, { "role": "user", "content": "Okay, well, appreciate your time, hope you have a really great weekend, and I'll let Michael know what you were looking to see, and we look forward to speaking with you." }, { "role": "assistant", "content": "Cool. All right, thanks." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Bryan speaking." }, { "role": "user", "content": "Oh, is this you?" }, { "role": "assistant", "content": "Yeah. Who's this?" }, { "role": "user", "content": "Oh, dude, this is sick. This is Jacob. I'm cold calling you, but I figured being in sales, you'd be open to it." }, { "role": "assistant", "content": "Yeah. Where are you calling from?" }, { "role": "user", "content": "Calling from Service Bell. And the reason I'm calling you specifically is I saw your post on, or your comment on a post about, well, the top ten things that he learned in his early sales role. You specifically mentioned you cared about speed to lead." }, { "role": "assistant", "content": "Yeah." }, { "role": "user", "content": "I have the best speed to lead solution on the market. That's why I'm calling you." }, { "role": "assistant", "content": "Okay. Sounds good! Yeah, so what do you guys.. what do you guys do?" }, { "role": "user", "content": "So I can notify you when a prospect is on your website, like in real time, on an important page. And then you can call them on the website, like video call them instantly on the website and catch them at the perfect time instead of having to email, follow up later, chase them down, etcetera." }, { "role": "assistant", "content": "Interesting, and do they have to prompt that? Like, do you do that through, like, an intercom thing or something?" }, { "role": "user", "content": "You do not have to. It's kind of like intercom but with video. And it.. It's easier if you see it. In fact, if you go to servicebell.com, I can just call you and show you right now. It might be easier." }, { "role": "assistant", "content": "Sure. Yeah. Or even.. Yeah. Do you mind? I'm just.. I'm actually just at lunch right now. Do you mind even just shooting me an email with that link? I'll take a look at it. And let's call maybe on a Friday or something." }, { "role": "user", "content": "That works for me. I have a post I did on LinkedIn that shows how this works. That got a lot of attention. So I'll tag you in it, if that's cool. And then Friday.. Are you.. You're in Vancouver. Oh, is that.. Is it 01:00 for you? 1:15?" }, { "role": "assistant", "content": "Yes, it is." }, { "role": "user", "content": "Okay, great. You mentioned Friday morning or afternoon?" }, { "role": "assistant", "content": "uhm.. Let's do morning." }, { "role": "user", "content": "Okay. How about 10:00 a.m. your time?" }, { "role": "assistant", "content": "Yeah. I'm gonna just look here quickly. Yep, that works." }, { "role": "user", "content": "Okay, great. And your email?" }, { "role": "assistant", "content": "Give me a shot then. It's just my first name." }, { "role": "user", "content": "Okay, cool. One last question for you is.. So the post I'm going to tag you in is a live cold call where basically I make outbound sales content on LinkedIn and YouTube to kind of teach people how to cold call and also help me generate leads. Do you mind if I use this as part of the content?" }, { "role": "assistant", "content": "Yeah, sure. That's fine." }, { "role": "user", "content": "Dude, thank you, you're the man. I'll see you Friday and I'll shoot you.. Actually, a LinkedIn DM comment tag." }, { "role": "assistant", "content": "Sounds good." }, { "role": "user", "content": "See you." }, { "role": "assistant", "content": "Yeah, sounds good. Thanks." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Yes." }, { "role": "user", "content": "Hey, what's going on? It's Landon over here at Anomalo. I know I'm kind of catching you out of the blue here, but I was hoping to tell you why I was giving you a ring." }, { "role": "assistant", "content": "Yeah, but I'm out of the office right now, so you can call me next week. That would be great." }, { "role": "user", "content": "Okay. Is it okay to tell you what it was about? Maybe I don't need to interrupt you again if this isn't in your peer review." }, { "role": "assistant", "content": "Okay, yeah, let me know." }, { "role": "user", "content": "Yeah. Awesome. So I sent you a few emails. It was elation and Anomalo. We're the data quality monitoring platform that hooks up into elation so you can have better data quality at the table level in your data warehouse. I wasn't sure if that's something that I could call you back next week and talk with you about, or is that not in your peer review as the director of data and analytics?" }, { "role": "assistant", "content": "No.. I'm interested to know how that works. So, yeah, we can have a conversation next week, and probably I will bring the senior manager just to check how that works as well because we are making QA part of governance." }, { "role": "user", "content": "Yeah, that makes sense. Awesome. What time works best for you next week?" }, { "role": "assistant", "content": "I don't know. Try to call me on Wednesday." }, { "role": "user", "content": "Would it be okay just to set up like a quick 15-minute call so you can see the demo live of the elation integration?" }, { "role": "assistant", "content": "Give me a minute, please." }, { "role": "user", "content": "Okay." }, { "role": "assistant", "content": "I am checking my calendar. Give me a second." }, { "role": "user", "content": "Yeah, no worries." }, { "role": "assistant", "content": "Yeah. If you can do it at 01:00 p.m. MST." }, { "role": "user", "content": "01:00 p.m. Mountain Time. So that would be 12:00 Pacific Standard. Okay. Let me just make sure I have the right email for you." }, { "role": "assistant", "content": "Do you have it? or no." }, { "role": "user", "content": "Oh, yeah, sorry. No, it's loading really quick. Okay, I have it. And that is for 01:00 on Wednesday?" }, { "role": "assistant", "content": "Yup!" }, { "role": "user", "content": "Okay. I'll get that sent over to you right now." }, { "role": "assistant", "content": "Thank you. Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hi, this is Nitin calling you from a company called Whatfix. I was connecting with my trend at various levels and I came across your name. Do you have a minute to explain why I'm calling you specifically?" }, { "role": "assistant", "content": "Yeah." }, { "role": "user", "content": "We work with a lot of procurement directors like you. So what they say is in the procure-to-pay applications, the employees get stuck while raising a purchase request. You know, that leads to dozens of support requests being open for weeks at a time. I know this is challenging from an adoption standpoint, and we help organizations like Amazon, Facebook, NASA to solve this issue. Would you be open to learning more on how we help these organizations?" }, { "role": "assistant", "content": "Maybe not now because we are already doing an SAP implementation. So we're going through a cycle. So maybe later in the future once we finish with our implementation process, maybe then." }, { "role": "user", "content": "Got it. We were already having a discussion with James and Murtuza from your team, and we understand that there's a lot of transformation going on. The idea behind this is to just show you what the platform looks like so that while implementing, you get an idea of how this looks." }, { "role": "assistant", "content": "Yeah. To be honest, if you've spoken to James and Murtuza, they should have given you the idea that we are not able to take up any more work for any other software. Because I think the first scope of action would be to actually implement what we have at hand and the work we are doing, and after that we probably can look into different systems. That's probably my opinion on it." }, { "role": "user", "content": "No worries." }, { "role": "assistant", "content": "Yeah, and I wouldn't be comfortable doing anything until I actually know what I'm doing currently and what's changing for me in the future and then look at another software. Because otherwise you can understand, right? It's just like buying anything in life. You buy three cars or four cars. What am I doing with four cars? I don't know, but if I know what I'm doing, then I can go to the next one and I can say, yeah, I'm using this for X kind of service within the business. Otherwise, I end up with four cars in my fleet and my business, and I wouldn't know what to do. So I hope you understand the situation." }, { "role": "user", "content": "Yeah, exactly. You pointed it out rightly. When would be the right time to get back to you? Would it be two months or three months down the line?" }, { "role": "assistant", "content": "No, we wouldn't finish implementation until next February. That's what I've been given the timeline, next February, March, and once if everything goes well, we'll be finishing then. And then probably the conversation with any.. because I've had other people with different procurement-based softwares reach out as well. But as I said.." }, { "role": "user", "content": "Got it, got it. So I understand that correctly. Just want to clarify that Whatfix is not a procure-to-pay application, it is an overlay for your SAP applications or any application that you are going to currently purchase. So the challenge that we solve is when you have this transformation. Right. The user adoption, user adapting to the software will be a challenge. We're going to solve that. But I understand your point. It'll be in the long run." }, { "role": "assistant", "content": "No, even user adoption is a good question. Right. Because when you think about it, I would imagine in terms of my first software, which I bought, the users need to be adept at that software, first of all how to understand and use it without actually spending more money. So once that's done, then we probably can look at other solutions." }, { "role": "user", "content": "Yeah. So that is what exactly we do. So what we basically do is we overlay on top of the application and like a GPS, we give step-by-step guidance to the users in terms of how to use that application. So what we solve, particularly in organizations like Amazon, they were facing similar challenges while they were going through a lot of transformation. Users were not being able to adapt to this application, and there were dozens of support tickets going on and a lot of enablements, trainings, even though there's a forgetting curve where users forget what they learned in the classroom training. Right. So to solve that, what we do is the digital adoption overlay on top of your existing applications. So just curious to understand that, you know, if you could probably spend 15-20 minutes, probably next week just to show you the platform. I mean not in a hurry to take the next step forward just for your understanding purpose. Would you be open to more about that next week?" }, { "role": "assistant", "content": "Next week probably not the best. The week after maybe I could do something. But man, I don't want to set up the wrong expectation that we are looking to buy a software now even if your software is the best. I'm being quite straightforward so that I actually don't waste your time." }, { "role": "user", "content": "No worries." }, { "role": "assistant", "content": "At the same time, I understand you've got to follow up leads and you have to do things. I'm happy to work if you have.. if 15 minutes of my time makes a big difference in terms of following up your leads. I'm happy to do it, but I'm being upfront that I can't actually commit to a software now." }, { "role": "user", "content": "Does it help? Yeah, it helps. So the main intention is to, you know, just to see if you like the software, probably, yes, it makes sense for us to, you know, get back to you probably by January, February, if it doesn't make sense. And probably, you know.." }, { "role": "assistant", "content": "Yeah, 100% what I said, man, because I, like, I'm happy to look at it if that actually helps within your business and you connect where you report into, and if you can actually tell them, hey, you've actually showcased it to someone happy to do that for 15 minutes. It doesn't make a massive difference in my time as long as it stays up to 15 minutes, and then I have zero commitment of buying it. I won't even trial it or no proof concept, nothing, because I actually can't even control what I'm doing currently because there's quite a lot of things changing on our side. And if you've spoken to Murtuza and James, they would have clearly kind of highlighted that we're going through a journey, and we need to finish the journey to actually understand what else we need to do. I understand that so many things can come up on that, and you can, as you said, you can overlay this for better adoption, but that's something which the team should have thought about when we started the journey, not as we go through the journey, because you're already on the journey, and I just don't want to actually add in more weight to it to actually make all of the other things on the way." }, { "role": "user", "content": "Got it. Got it. Can we schedule something for probably the 13th or 14th, just a 15-minute chat?" }, { "role": "assistant", "content": "Where are you based?" }, { "role": "user", "content": "I'm based in India, but my entire team works in Australia." }, { "role": "assistant", "content": "So who's actually going to be showcasing this to me?" }, { "role": "user", "content": "Me and one of my colleagues, Santosh. He will be showcasing that." }, { "role": "assistant", "content": "Okay, so what time do you work?" }, { "role": "user", "content": "So we usually start very early. Like, I start very early, probably around 5." }, { "role": "assistant", "content": "What time do you work based off, do you work Asian time? Do you work Pacific time or do you work American time?" }, { "role": "user", "content": "I work for the ANC time, Australia time." }, { "role": "assistant", "content": "Okay, so what time do you start in the morning in India?" }, { "role": "user", "content": "In India, probably around 05:00 a.m. so that'll be, I guess, 11:30 New Zealand time." }, { "role": "assistant", "content": "05:00 a.m. did you say?" }, { "role": "user", "content": "Yeah, 05:00 a.m." }, { "role": "assistant", "content": "So that's how many hours difference is it? Six and a half hours. Right. 6 hours difference roughly." }, { "role": "user", "content": "Yeah." }, { "role": "assistant", "content": "Okay. On the 14th. So you want a 15-minute slot, right? I could do it on Thursday the 15th." }, { "role": "user", "content": "Okay." }, { "role": "assistant", "content": "Just a second. I'm sorry, man. Just a sec. At 01:00 p.m. New Zealand time." }, { "role": "user", "content": "Perfect.." }, { "role": "assistant", "content": "If you can send me a 15-minute appointment, that'll be great. Please." }, { "role": "user", "content": "Sure, sure. Awesome. So at 1PM New Zealand time. Okay." }, { "role": "assistant", "content": "And you can use this as a reference to talk to Murtuza as well. All right. Because I'm just doing this for courtesy to see what you have to present. So I'm not committing to anything." }, { "role": "user", "content": "Sure, definitely. Will do that. I mean, I'll make sure that reference is involved." }, { "role": "assistant", "content": "Okay, thanks. Take care. I will just share the invite." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hello, this is Mike speaking." }, { "role": "user", "content": "Hi Mike, good evening. This is Kreena giving you a call from Multiplier. Can I have a quick moment please?" }, { "role": "assistant", "content": "You can." }, { "role": "user", "content": "Wonderful. I noticed that Jacob has the team spread across Asia Pacific and you may not have entities in all of these locations and sometimes it may complicate tasks like payroll management and, you know, making the payments to the employees in their local currency, providing local benefits itself. Would you be open to exploring a solution that takes care of everything when it comes to tax compliance, labor laws, payroll, and benefits for employees that are working from countries where Jacob does not have an entity?" }, { "role": "assistant", "content": "Yeah, I'd be open to exploring. We do already use a couple of companies called Remote and also Bettersource. But we also do have our own company set up in a number of those countries that we work in. So look, we already do have companies we work with, but I am happy to explore other solutions." }, { "role": "user", "content": "Oh, wonderful. So you mentioned Remote, which was the other one that you mentioned?" }, { "role": "assistant", "content": "It's called Bettersource." }, { "role": "user", "content": "Haven't heard of them. But I'm going to do a little more research and be prepared. When can we schedule this call?" }, { "role": "assistant", "content": "Monday or Wednesday next week would be good. Or Thursday next week." }, { "role": "user", "content": "What time?" }, { "role": "assistant", "content": "Look, in the morning is better for me. On Monday I could do any time between 2:30 and 4:30. On Wednesday I can do any time before 1:30 Australian time. And on Thursday I could do any time before 11:00 Australian time." }, { "role": "user", "content": "Wonderful. Let me just check my product team's availability and send out an invite accordingly." }, { "role": "assistant", "content": "Okay, no problems." }, { "role": "user", "content": "Can I confirm your email address as well? It's just loading up one moment." }, { "role": "assistant", "content": "That's okay. It'll be my first and last name. Yep." }, { "role": "user", "content": "Wonderful. So I'll send across an invite and let's catch up there then." }, { "role": "assistant", "content": "Perfect. Thanks so much. You have a good day." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hello." }, { "role": "user", "content": "Hey, how are you doing?" }, { "role": "assistant", "content": "Ahh.. doing well.. who's this?" }, { "role": "user", "content": "Hey, this is Kabir. I'm actually talking from Growfin and we are a customer." }, { "role": "assistant", "content": "Okay, awesome. How you doing today?" }, { "role": "user", "content": "I'm doing great. You know, I was just on your LinkedIn and I saw your latest post about how you closed 2000 accounts and, you know, how you are so quick when it comes to support. And I just wanted to say, you know, that's actually really true about your company. And, you know, your team is so quick when it comes to support, especially Tammy. You know, whenever a rep joins, like I just joined two weeks ago and she called me like in the first two days and I was like, amazing. So I was just going through your post and resonated with it so much." }, { "role": "assistant", "content": "I really appreciate you reaching out and making the call and letting me know that. That means a lot because like, you know, I've been at this company since we started this and before we had any customers, right? Like I was the fifth employee and the first account executive, and back, you know, five and a half years ago, we didn't have customers, we didn't have money, we didn't have a product. And to hear from a client who just signed up, having a great experience and reaching out personally, man, it means a lot. Thank you." }, { "role": "user", "content": "Yeah, man, I just wanted to say that. And given that we use your product a lot, it helps us, of course, bring a lot of pipeline. And given that your sales teams are so quick in closing the pipelines and your support teams are so quick when it comes to helping your customers, I was just wondering how your finance teams and sales teams, how quick are they when it comes to solving disputes?" }, { "role": "assistant", "content": "No, that's a great question and I honestly have no idea. Disputes? If I can point you in the right direction, I will. So Cher is our VP of customer success. So that's who you would really want to speak with. And then also Clara, she's involved in support and disputes and resolution as well." }, { "role": "user", "content": "Got it. Quick question. Given they are involved in disputes, thank you so much for that info. I'd love to reach out to them. Given you're the finance leader and Growfin is a product that basically helps teams collect their revenue, you know, helps collection teams collect the revenue faster, I was wondering if you'd be interested, you know, to come over a call and, you know, just have a chat and look at the product." }, { "role": "assistant", "content": "Yeah. You know what? I take about one call a month. Look, I really couldn't help you because it's not my side of the business. And look, I'll meet with you for 15 minutes if it helps you out just to get a meeting, but you would be talking to the wrong person. So I'm not in charge of disputes and resolutions. Like, that's completely on another side. I'm in charge of like net new revenue driving, retaining revenue. That's more of a, it's just broken down a little bit from there in a different section of the company." }, { "role": "user", "content": "Got it. Got it. Awesome. Right. So I was just wondering who would be the.. So the right person to reach out for collections would be Steff." }, { "role": "assistant", "content": "So there's Steff, she is head of customer success. You might want to connect with Steff, she is who you want to start with." }, { "role": "user", "content": "Got it. So is there any way you can connect me with them on LinkedIn?" }, { "role": "assistant", "content": "I'll tell you what I can do. So we generally don't make connections but you're a customer. So I want to help you out as well. I would just reach out to her directly on LinkedIn and connect with her and I would send an email to her, you know, saying how you're a new customer. Basically, you told me you're a new customer. Just like really? I would say email subject lines like, 'awesome, awesome new customer experience. Thank you.' Right. Just say, 'Hey, name over here at company. I just signed up. The first two weeks have been phenomenal.' Give a shout-out to the person who helped you out. And at the end of that, weave in kind of your ask in value props." }, { "role": "user", "content": "Thank you so much, man. That's super valuable. I think that's something I really need to get coached on. But thank you so much for helping me out there. It's a pleasure. And all I want to say is thank you so much. And yeah, I loved your post. Love what you're making. You know, the content you're making on LinkedIn, I just want to tell you, this is my first cold call." }, { "role": "assistant", "content": "So, yeah, this is the first cold call in your career?" }, { "role": "user", "content": "Yes." }, { "role": "assistant", "content": "Are you serious, man?" }, { "role": "user", "content": "Yeah." }, { "role": "assistant", "content": "This is the best cold call that you could possibly do. Like, really? Because at first, I kind of figured it was a cold call starting off. I didn't recognize the number or the voice, then you mentioned, obviously you're a customer, so now it takes a totally different, you know, tone and then leading with a compliment is like very genuine and you're tagging in like the support and service. So like that was.. you could not have done that any better. I hope you recorded all of it." }, { "role": "user", "content": "Thanks, man. Yeah, I'm just 21, starting on my career, and, you know, I've started using your product and I just love it. And I just got my first meeting, you know." }, { "role": "assistant", "content": "What's your name again?" }, { "role": "user", "content": "Kabir. It's K-A-B-I-R. I'm sending you a connection request on LinkedIn right now." }, { "role": "assistant", "content": "Yeah, do it. And then once we get off the phone, text me your full name, first, last name, and your email. Well, I'm going to hook you up, man. First cold call ever, and you just killed it. And you're a customer. So I train sales teams on the side. So I.. uh.. Outside of working hours, I charge between five, $800 an hour to train the sales team. And I'm going to give you 30 minutes of my time and really help you out with some strategies to really help you make some money." }, { "role": "user", "content": "Thank you so much, man. I can't wait to let my company know about this, you know. Thank you so much. You know, it's been a pleasure talking to you." }, { "role": "assistant", "content": "This is like the best call I've gotten in 2023 from a cold call. So you have a very bright future. I'm going to help you make some money and use it in a great way." }, { "role": "user", "content": "Awesome. Awesome. I'll send you a message right away." }, { "role": "assistant", "content": "Awesome. We'll see you." }, { "role": "user", "content": "Cool. Have a nice day, man." }, { "role": "assistant", "content": "Yeah, bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hello." }, { "role": "user", "content": "Hi, it's Nathan calling from Hivelocity. Did I perhaps catch you at a good time?" }, { "role": "assistant", "content": "Yeah, actually you got me right between a meeting shockingly." }, { "role": "user", "content": "Okay, well okay, I'm glad for that. Well I won't take more than 30 seconds. I'll try to not take more than that. The reason I reached out is because I saw you're the IT director for your company and I'm not sure if you ever came across Hivelocity. We are a bare minimum cloud provider, basically providing dedicated bare minimum servers, colocation hosting solutions, and all of that within our 40 plus data centers platform. We do run right now worldwide. More than anything else, I was interested in putting you in a position to gather more information about us and how we're helping our presence in the gaming industry, see how we're working with Unity powering layer AAA publishers, you know, for improved performance, customer reach, cost reduction, and pretty much everything that revolves around that." }, { "role": "assistant", "content": "Sure. So we actually are a co-development studio currently for the most part and don't actually host any of our own online gaming infrastructure, which doesn't mean we won't be in the future, but at this point we are lucky, I would say." }, { "role": "user", "content": "Yeah. Well maybe that can blend in for your internal use. Maybe." }, { "role": "assistant", "content": "Possibly. Right now we actually just signed with the local colo place that we're going into here locally in Madison at the moment. But if you want to shoot me some info over I can take a peek and keep you in mind because I have a feeling we will have more needs as we grow." }, { "role": "user", "content": "Well definitely. That's the reason I think I reached out at a great time in terms of just to spark up some interest. So if you don't mind fitting a couple of minutes maybe you can meet one of my AEs or management team guys. So you just can get into more details and see how, you know, dive deeper into details and see how we especially and exclusively can help maybe in that process of your company growing and all of that." }, { "role": "assistant", "content": "Right at the moment, unfortunately, I am kind of crazy busy. We're in the middle of a couple of projects." }, { "role": "user", "content": "Like weeks from now, two weeks after now?" }, { "role": "assistant", "content": "Yeah, if you want to talk a couple weeks from now I could probably talk for a little bit." }, { "role": "user", "content": "Okay, great. I'll try to send you something as a placeholder maybe for the last week of February." }, { "role": "assistant", "content": "Okay." }, { "role": "user", "content": "Okay great. What time zone are you right now?" }, { "role": "assistant", "content": "Central." }, { "role": "user", "content": "Central. Awesome. I have your email here. Your first initial. That's the best email for you?" }, { "role": "assistant", "content": "Correct." }, { "role": "user", "content": "Okay, great. I appreciate all of this. I'll try to send you that invite and do a quick check-up to see if everything is all set and Yeah, I mean, we'd love to meet with you." }, { "role": "assistant", "content": "Sounds good." }, { "role": "user", "content": "Okay. Have a great rest of the day." }, { "role": "assistant", "content": "You too. Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hello" }, { "role": "user", "content": "Good morning Justin" }, { "role": "assistant", "content": "May I ask who's calling?" }, { "role": "user", "content": "My name is Sean, I'm calling from Hubilo for Justin." }, { "role": "assistant", "content": "How can I help you?" }, { "role": "user", "content": "I see a lot of people from your company engaging with our content that talks around demand generation through webinars. Since you're the marketing manager, I thought you would be the right person to talk about that." }, { "role": "assistant", "content": "uh.. Sure.. yeah, yeah. You… who are you? Are you from Google, did you say?" }, { "role": "user", "content": "No, no, I'm calling from a company called Hubilo, H-U-B-I-L-O. We are an end-to-end generative AI-based webinar management technology that helps you starting from increasing your attendance in your webinars to going ahead and creating content assets after the webinar is done. Do you guys do webinars at your end?" }, { "role": "assistant", "content": "We do. In fact, I'm about to start one up in about 45 minutes." }, { "role": "user", "content": "Oh, wow. I wish you all the luck. And if you don't mind me asking, what platform are you using?" }, { "role": "assistant", "content": "We're using GoToWebinar. I actually, I really got to get set up for this webinar. Really trying to get ready for it, but I am interested. I've been trying to look at different solutions to replace GoToWebinar because I'm not very happy with it. But feel free to either call me back or do you have my email?" }, { "role": "user", "content": "Allow me to confirm that. Give me one moment. Give me one second. I'm so sorry about that." }, { "role": "assistant", "content": "You're good." }, { "role": "user", "content": "I have it here as your first name dot last name." }, { "role": "assistant", "content": "That's correct." }, { "role": "user", "content": "All right. Would it be overstepping if I, you know, if I send you a couple of links of how we do what we do and how we're better than GoToWebinar along with the tentative calendar for the second week, do you have availability?" }, { "role": "assistant", "content": "Sure, that'll work. Like I said, I've been wanting to make the switch from GoToWebinar, so I'd be interested in hearing what you have. I've done some research and you guys didn't come up in my research, but if you don't mind me asking, how'd you, how'd you get my information?" }, { "role": "user", "content": "Um, we have a marketing team, uh, that, you know, that has any kind of trigger. So anybody from your company who visits our website, we have an alert that says they're looking for your solution. So. And then it's, it's the sales thing. I looked at LinkedIn as to who's the marketing manager? I found you. I thought I'd give you a call. And here we are. Um, do you have, uh.. Do you have, like, half an hour on the 13th? On 1 PM." }, { "role": "assistant", "content": "Uh, what day?" }, { "role": "user", "content": "Uh, the 13th. 13th is a Wednesday." }, { "role": "assistant", "content": "Of September?" }, { "role": "user", "content": "Yes sir.. Yes." }, { "role": "assistant", "content": "September 13th at 01:00 p.m. is that central time? Eastern time?" }, { "role": "user", "content": "You tell me what works for you." }, { "role": "assistant", "content": "Central time would work perfect, one o'clock for me." }, { "role": "user", "content": "All right, all right, so give me.. Give me, like, 15-20 minutes. I'll send you a brief email as to what we do, how we're better than GoToWebinar. And I'll send you a calendar invite for the 13th at 01:00 p.m. Central." }, { "role": "assistant", "content": "Okay, sounds good." }, { "role": "user", "content": "Thank you Justin. Thank you so much. You have a good one." }, { "role": "assistant", "content": "You too. Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hey, this is Ani with Rocket Lane. Can I take 30 seconds to explain why I'm calling you out of the blue? And at the end of that 30 seconds, if it's not relevant, you can just hang up on me. Does that sound okay?" }, { "role": "assistant", "content": "Mm hmm." }, { "role": "user", "content": "Awesome. I appreciate it. I work a lot with your peers in professional services, and they tell me their top priorities this year are to forecast demands across their teams, accurately making sure their PSA and project management tools are talking to each other, and try and hold customers more accountable during delivery so they never miss their deadlines. Do these sound like your priorities today?" }, { "role": "assistant", "content": "They are, yeah." }, { "role": "user", "content": "Awesome. I love hearing that. Out of the three that I mentioned, does anyone come to top of mind as your top most priority?" }, { "role": "assistant", "content": "Forecasting accuracy." }, { "role": "user", "content": "Got it. And what would you say are the sort of challenges right now in your process that's making this a priority for you?" }, { "role": "assistant", "content": "Ummm.. Hard to say. If I knew what was causing inaccuracy, I would have fixed them (chuckles)." }, { "role": "user", "content": "Yeah. And why do you think it's set up that way? I mean, is that more like a consequence of how you've set up your project delivery model in terms of, you know, just walk me through what happens the minute deal closes and your team knows that they've. They've got to sort of get a project started. Are you having trouble staffing that project, or are you having trouble trying to find visibility on which of your engagement managers are ready to take it up? It just stuff like that?" }, { "role": "assistant", "content": "No, it's just predicting the burn rate on our projects." }, { "role": "user", "content": "Got it. And I'm just trying to guess, what do you think is the KPI or metric that's suffering as a result of this inaccurate forecasting?" }, { "role": "assistant", "content": "Ummm… Probablyy.. you know.. just hitting our targets or at least letting our..ahh executives know when we're going to miss our targets. That's the important part." }, { "role": "user", "content": "Yeah. I'm guessing you folks want to be profitable as a PS org, right? And, hey, you know, just a shot in the dark. You're probably using a PSA tool today, right?" }, { "role": "assistant", "content": "Yes, we are." }, { "role": "user", "content": "Do you think the PSA tool is giving you as much insight into the forecasting bit and the project management bit as it should be?" }, { "role": "assistant", "content": "They do a pretty good job, but there's always things that can improve." }, { "role": "user", "content": "Got it. And what would those things be?" }, { "role": "assistant", "content": "Being able to separate the forecast from the actuals." }, { "role": "user", "content": "That sounds really interesting. That sounds to me like it's a pretty, you know, it's table stakes in terms of requirements. Do you feel it's in the way you folks have set it up, or do you feel that the tool just doesn't have the capability to show you that?" }, { "role": "assistant", "content": "I guess just the way that the tool is designed." }, { "role": "user", "content": "Got it. And it's probably FinancialForce and Mavenlink or something like that. Hey, you've been very kind in answering all these questions I've thrown at you. Can I tell you what Rocket Lane does real quick without making it a yawn-worthy sales pitch?" }, { "role": "assistant", "content": "Sure." }, { "role": "user", "content": "I appreciate it. So we're basically reinventing the wheel when it comes to customer-facing PSA because we're the only tool in the world that lets you tie together your PSA stuff and your project management stuff all happening out of one tool. So think forecasting, resources, resource management, time sheeting, financials, project burn rates, trying to see if you're profitable as a PS org. All that is tied into your project management itself. And the entire thing is customer-facing from the ground up. So you choose to see what you want customers to see and you hold them accountable during delivery as well. So typically we see PS teams using something like FinancialForce or Mavenlink and trying to make that work together with a Smartsheet. So whenever they have changes in project requirements, they're not able to make that change in their resource plans. And there's a lot of manual work and redundancies going on in the process. We tie that entire experience into one, and I guess the metrics that we'd impact would be better forecasting and making sure PS teams are pulling revenue forward so they can stay profitable. Does any of this resonate with you at all?" }, { "role": "assistant", "content": "It does, yeah. Yeah. The customer-facing portion." }, { "role": "user", "content": "Yeah. So would you be open to spending 20 minutes with me to try and understand how we solve for this and just chat a little bit more about your priorities and see if there's any way we can help out?" }, { "role": "assistant", "content": "Yeah, sure. I'd be open to that." }, { "role": "user", "content": "That sounds good. Does tomorrow work for you? Same time tomorrow?" }, { "role": "assistant", "content": "Well, actually you caught me at a bad time. I'm getting married, so I'm going to be off tomorrow through July 12, so I'll be back." }, { "role": "user", "content": "Congratulations. First of all, I think it's a great time. I don't think it's a bad time. You're probably looking forward to that break." }, { "role": "assistant", "content": "Yes, for sure." }, { "role": "user", "content": "So you said July 12, right? I'm guessing your first week back in is going to be crazy. Yeah, shoot for the afternoon of the 17th, which is the Monday after." }, { "role": "assistant", "content": "Sure. Yeah, we can do that. I got 03:00 p.m. open." }, { "role": "user", "content": "03:00 p.m. Eastern, right." }, { "role": "assistant", "content": "Sorry. 03:00 p.m. Eastern." }, { "role": "user", "content": "Yeah. 03:00 p.m. Eastern. Sweet. My name is Ani. I'll just shoot you a note on LinkedIn so you can put a face to my name. Hey, congrats on the wedding, man!" }, { "role": "assistant", "content": "Thank you." }, { "role": "user", "content": "Awesome. I'll be in touch. Appreciate it." }, { "role": "assistant", "content": "All right. Have a good one." }, { "role": "user", "content": "Yeah. See you." }, { "role": "assistant", "content": "Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hi, this is Sophia calling from Simera." }, { "role": "assistant", "content": "Hi, how are you?" }, { "role": "user", "content": "I'm good, thank you. How are you?" }, { "role": "assistant", "content": "Good. Where are you calling from? Again? I'm sorry." }, { "role": "user", "content": "I'm calling from Simera. I sent you some emails a couple of weeks ago regarding the openings you guys have. The remote opening." }, { "role": "assistant", "content": "Which company?" }, { "role": "user", "content": "Simera." }, { "role": "assistant", "content": "Yeah.. what's.. What's the question?" }, { "role": "user", "content": "So. Well, I'm calling because I wanted to know if you guys are interested in hiring in Latin America." }, { "role": "assistant", "content": "Hiring what?" }, { "role": "user", "content": "Hiring people in Latin America." }, { "role": "assistant", "content": "Oh, in Latin America. Sorry, which posting are you speaking of?" }, { "role": "user", "content": "Well, it's specifically for a product manager because I found your page that you were looking for a product manager. But actually, we could, I mean, if we talk and see what your needs are, we can surely look for someone in some other job opening if you guys have." }, { "role": "assistant", "content": "Yeah, so we need.. ummm.. like auhm.. a program manager. But how would that work? I mean, are you saying you would just lease someone for the duration of what we needed? Or do you find full time?" }, { "role": "user", "content": "Yeah. It works.. Basically, what we do is we have a quick talk, the account executive and our co-founder, for example, with you, and you tell them all the details. What do you need? And the specific job posting that you are looking for. And we send you, like, a couple of resumes so you can see if you like them or not. And, I mean, we do that until you find the perfect fit for your role. But those details, you can talk them over with our co-founder. So maybe we could schedule a 15 minutes meeting if you're interested." }, { "role": "assistant", "content": "Yeah, but how does the compensation go? You find someone and then you're out of the middle. Or are you in the middle the whole time?" }, { "role": "user", "content": "No, we're in the middle the whole time. I mean, we do everything for you. The payroll, all that. Payroll. The payroll process. The hiring process. I mean, it's really quick, it's cost-effective. It's like from 40% to 60% more cost-effective than hiring without Simera. So I think it would be a good fit for you guys. So we could schedule the meeting if you're interested." }, { "role": "assistant", "content": "No, I know. I just want to make sure we're still trying to build our product. And I appreciate you reaching out. It's just like, for one role, I wish we had a little bit more to do this with because we do have staff augmentation, people coming and going, but I just don't believe in that business model." }, { "role": "user", "content": "I mean, maybe you could talk to our co-founder and see if you find, like, a fit for that. I mean, he could tell you all the details, like. And I mean, with no compromise at all. I mean, just that 15 minutes meeting and that's it?" }, { "role": "assistant", "content": "Yeah, I can. I can do that. That's fine. Where you.. Where are you located?" }, { "role": "user", "content": "In Boston." }, { "role": "assistant", "content": "Okay, and where's he located?" }, { "role": "user", "content": "What?" }, { "role": "assistant", "content": "Where's he located?" }, { "role": "user", "content": "In Boston, too." }, { "role": "assistant", "content": "In Boston. Okay." }, { "role": "user", "content": "Yeah." }, { "role": "assistant", "content": "Yeah." }, { "role": "user", "content": "So maybe I can.. Yeah, I mean, your email is josh.com, right?" }, { "role": "assistant", "content": "Correct." }, { "role": "user", "content": "What time would be good for you? Maybe tomorrow or today." }, { "role": "assistant", "content": "Umm.. I could probably do something this afternoon. Today. Tomorrow is pretty bad." }, { "role": "user", "content": "Okay, so I'll send you one today at four. Would that be good? Or two?" }, { "role": "assistant", "content": "I can do five." }, { "role": "user", "content": "All right, you're located.. What's your time?" }, { "role": "assistant", "content": "Umm.. East coast." }, { "role": "user", "content": "East coast. All right, so I'll send you the email right now with the meeting at five." }, { "role": "assistant", "content": "Okay, that's for the calendar invite, correct?" }, { "role": "user", "content": "Yeah." }, { "role": "assistant", "content": "Okay, cool. And.. Sorry. Your name again?" }, { "role": "user", "content": "Sophia. My name is Sophia." }, { "role": "assistant", "content": "Sophia. Got it." }, { "role": "user", "content": "Thank you so much. Have a good day." }, { "role": "assistant", "content": "Bye bye." }, { "role": "user", "content": "See you later." }, { "role": "assistant", "content": "Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hello, am I speaking with Justin?" }, { "role": "assistant", "content": "Yes, speaking." }, { "role": "user", "content": "My name is Nathan, I'm calling from Hivelocity company. Did I perhaps catch you at a good time?" }, { "role": "assistant", "content": "uhm… Actually I'm about to go to a meeting right now, but what is this call about?" }, { "role": "user", "content": "Okay, it wouldn't take more than 30 seconds. Yeah, I saw you're a CTO and as I mentioned, Hivelocity. We are a bare metal cloud provider offering different edge compute solutions. We are running a very large bare metal cloud platform with 40 plus sites, compute locations providing hosting, colocation, and bare metal services to thousands of businesses. Just more than anything else, I was interested to know and get more insights on your cloud computing infrastructure efforts. And if I can share some information via email that highlights our value points." }, { "role": "assistant", "content": "Yeah sure, we're just using AWS. Yes. So if you could just send me some information about your infrastructure, I will look into that definitely." }, { "role": "user", "content": "Okay, great. Actually, I mean using some of the other providers, we definitely expect that as we speak every day with businesses who are using any of the major public clouds. And as I said, just wanted to introduce you to what we're doing, showing you how we're moving or adding to bare metal and how we provide cost reduction, performance improvement, customer reach with our 40 plus edge compute locations. So yeah, I can share that email with you right after this call. Would you probably be open to hearing more about us from our management team on a brief call? Probably anytime you would have next week? Or the week after?" }, { "role": "assistant", "content": "Sure." }, { "role": "user", "content": "Okay. Are you in front of your calendar right now or would you like me to propose a time?" }, { "role": "assistant", "content": "uh.. If you could do this next week on.. uh… next week on Wednesday 11:00 a.m. pacific time." }, { "role": "user", "content": "11:00 a.m. pacific time. Okay, that works great. I will send that invitation to you. I have here your email. Is that your best email?" }, { "role": "assistant", "content": "Yeah." }, { "role": "user", "content": "Okay, thank you for that. I will send you this information right after this call. Of course, I will describe the topics you want to include in that meeting. Just so I can know that everything is set up, please make sure to accept the invitation." }, { "role": "assistant", "content": "Thank you." }, { "role": "user", "content": "Okay. Thank you for your time." }, { "role": "assistant", "content": "Thank you." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hey Justin" }, { "role": "assistant", "content": "Hey, can I help you?" }, { "role": "user", "content": "Yeah, I was just hoping for 30 seconds. This is Skylar with Nooks." }, { "role": "assistant", "content": "Sorry, with who?" }, { "role": "user", "content": "Yeah, it's a company called Nooks." }, { "role": "assistant", "content": "Sorry, you're breaking up a little bit. I'm also in the basement of uh.. my home, so." }, { "role": "user", "content": "Yeah, sorry about that. I think I've got bad wifi. So I asked.. I said I saw you were a sales manager. I was curious if you have reps that make cold calls or are they more focused on, like, inbound, like, warm leads and marketing stuff?" }, { "role": "assistant", "content": "A bit of both." }, { "role": "user", "content": "Okay, gotcha. When they make those cold calls, do they have, like, a specific tool they like to use, like LinkedIn, maybe something like that?" }, { "role": "assistant", "content": "We're using Orum." }, { "role": "user", "content": "Okay, gotcha. I'll tell you what Nooks does really quick. Then you can tell me if it's, like, relevant or if I'm just, like, out in left field here. Essentially, Nooks will pull in those call tasks, and it'll let them dial up to five lines at once. So instead of spending 30 seconds listening to that phone ring, it'll only connect them when they get a live prospect. So instead of spending all day for ten convos, they might be able to do that in an hour, and it'll free up some time for personalized outreach, like LinkedIn, email, account research, like, all that good stuff as well. Is that interesting, by any chance?" }, { "role": "assistant", "content": "How do you guys compare with Orum." }, { "role": "user", "content": "You said Orum?" }, { "role": "assistant", "content": "Yeah." }, { "role": "user", "content": "Yeah I used them for two years, so I think I can answer that pretty well. Biggest difference, number one, is pricing. We're about half the price. We also have the best engineering team I've ever seen, to be honest with you. I used Orum for two years, and they did not have a lot of updates until Nooks came along. And now they're trying to compete pretty heavily and release those updates to maintain that competitiveness. Yeah, we're always releasing new features. We've got the best sales floor right now in the dialer space, and we're priced pretty competitively. Would you be open to taking a look? It's probably easier to show you than just explain it over the phone." }, { "role": "assistant", "content": "I'm not certain whether we're really in a position this year to really invest in some of these tools. So I might suggest, I mean, in terms of timing, probably not this year at all." }, { "role": "user", "content": "Okay. Two questions. Like, one, would you be open to taking a look just so it's on your radar so that when you do start thinking about those decisions, you know, you have a good idea of what Nooks is like?" }, { "role": "assistant", "content": "I mean, not really a priority for me right now because, I mean, if we're really going to be making an investment in a tool, like, I want to be able to have a budget for it, but I mean, we're, we're talking way too early." }, { "role": "user", "content": "Sure. And I guess, have you ever had, like, this might be a really weird one-off case, but have you ever been in a situation like, I'm just assuming, but let's say pipeline generation is your priority and there's a tool that can help with that. Would there be a path forward if, like, leadership thought this was like a must to have or would that just still be, like dead on arrival?" }, { "role": "assistant", "content": "I mean, I think that's going to be, like, really difficult to.. It's going to be a challenge to push that up." }, { "role": "user", "content": "So you're saying there's a chance they'd continue with what they're using?" }, { "role": "assistant", "content": "I mean, I think if you're going to be selling like any kind of revenue-generating tool, like kind of the answer around that is like, yes. Right. Like you can, you know, is it going to help generate revenue? Absolutely. I think part of this is just, you know, if we already have a pretty solid tool stack, like, what more can this thing actually do that we don't already have the capability of doing? Right? And next to that.. uh.. you know for an organization like us and yours. You want to have the sale? Totally get it. We want to get business done and generate some revenue. Something needs to give there and it boils down to budget." }, { "role": "user", "content": "Yeah, I single dialed in for probably six months or so. And typically when teams switch from single dialing to using a dialer, they'll see a four to five times increase in productivity, which ultimately does result in a decent amount if your AEs are doing well. ARR on the back end there. So it is a big game changer for a lot of teams because right now those convos can be hard to come by." }, { "role": "assistant", "content": "Yeah, I mean, the only thing I can tell you that may be a challenge for us with.. I mean, we're using Orum and uh.. their dialer is just simply.. uh, what is it.. uh.. their local area dial.. I'm going to make a guess that you guys also have something that's a local area dial." }, { "role": "user", "content": "So we let you pick up to five phone numbers, and if one gets marked as spam, we tell you you can switch it out. So, you know, I've got, with 4 or 5, it works pretty well for me. I've got like a ten to 12% connect rate with that. But some people, you know, two or six, I've heard, does really well. You can kind of play around with that to see what works best for your prospects and your team." }, { "role": "assistant", "content": "And how does.. how does the number actually get.. uh.. I mean.. uh.. how do we actually know whether the number gets marked as spam or not?" }, { "role": "user", "content": "Yeah, so we go through Twilio and they report it to us. And from what I've seen, it seems pretty real time. I had a prospect once. He was one of those directors of sales that just doesn't like cold calls, I guess. And he got kind of angry and said, I'm going to report you to spam. And within two minutes, it was marked as spam in Nooks. And I deleted that phone number and changed it out." }, { "role": "assistant", "content": "Yeah. So, umm.. I mean, Orum is using Twilio as well.. umm. But it sounds like you guys have a way of taking a look to see the phone numbers that are used or purchased, which ones have been marked as spam. Is that something that end users can actually pick up on and see, or is that like an internal tool.. uh.. for your engineering team?" }, { "role": "user", "content": "No. So you guys, we want you to be able to see that directly. We want you to have as much success as possible. So if you're calling with bad phone numbers, that's bad for us. We want you to get those connections and those pickups. I know you mentioned timing is kind of tough, but I could show you these things. We only have to do a full 30 minutes. We could do like 15 minutes. If that's something you're open to." }, { "role": "assistant", "content": "Let me do this.. uuhm.. I mean.. uuhm.. Shoot me an email. I happen to be like right in front of my inbox. You could probably see me open it. But uh.. if you don't mind, I'm going to share this internally with a couple of other BDR managers and just get their input on it. Even though we don't have budget. I mean, my.. my take on it is.. uuhm my take on it is. uh. I mean, in order for us to be able to roll something like this out, uuhm.. I mean, budget definitely needs to come from our execs. uhm.. That's going to be the major hang up and challenge for us, uuhm.. the other end of it is.. uhm.. just implementation because our.. uhm.. our team is pretty tight on just implementation. And so I don't know if this is going to be something like, you know, I'll give you an example of, like, Salesforce. Uuhm.. You can buy Salesforce, but Salesforce is not responsible for implementation or integrations. Right. We have to either do that ourselves or we have to hire third-party consultants to do that for us. So I don't know if that's going to be the same for your system." }, { "role": "user", "content": "Yeah so Nooks is really smooth, actually, with integrations. So, number one, to prove out like a POC with leadership, we've got a two-week free trial with an ROI calculator. Our account executives are really hands-on with the trial. It's just a click of a button. Like, we just pull in those call tasks and then you've got them in Nooks. Usually it takes, we block off 30 minutes. Usually it takes five minutes to get that integration set up so we don't make you do that on your end." }, { "role": "assistant", "content": "uhm.. Two weeks? Do.. do you guys pilot for a longer period of time? And I'm going to make the assumption that if you guys do pilot, you guys want a contract in place." }, { "role": "user", "content": "No. So it's a free trial, no contract in place. That two weeks is flexible. Like, if for some reason, let's say you've got bad data quality and you need to fix it, whatever reason it is, our founders usually work with people and they'll approve an extension if necessary. We've got one pretty big enterprise customer right now that's about to close, who's been in trial for probably two months or so because they had a really big team and it's taken some time to get them all onboarded. But, yeah, we make exceptions on a case by case basis." }, { "role": "assistant", "content": "Okay. So where are you based?" }, { "role": "user", "content": "So we're most of the team is in San Francisco. I'm in Denver. We have a guy who used to live in Toronto. He'll go back there occasionally. We've got some east coast people as well." }, { "role": "assistant", "content": "Yeah. uhm.. How long have you guys been in business for?" }, { "role": "user", "content": "So we started in 2020, same time a lot of the dialers kind of took off. There's one that started in 2019. I think there's some that have been around a little longer, but that are more legacy and kind of outdated. Yeah, pretty much. Since 2020, though, we've been growing pretty quickly. Over 100 customers. We might be getting close to 2 million ARR." }, { "role": "assistant", "content": "Yeah. Okay. Uuh.. If you don't mind. Shoot… uuh.. If you can shoot me an email. I'm just uh.. right in front of my inbox. And then.. uhm what's.. what's your role at the company?" }, { "role": "user", "content": "So I'm a senior SDR. So lots of cold calling and list building. I kind of help build out those outbound processes and I do take some demo and disco calls now and then." }, { "role": "assistant", "content": "Are you working off of any of those tools internally?" }, { "role": "user", "content": "Yeah, so I use LinkedIn." }, { "role": "assistant", "content": "Yeah. Okay. If you happen to be in Denver. Okay. I'm looking at my calendar right now. I'm willing to put in the time, just like my time personally in just taking a look at what the tool does.. uuh.. before I have this kind of put in front of all the other BDR managers. uhm.. What's your.. what's your timing like on this Friday at uh.. 8:30?" }, { "role": "user", "content": "Would that be eastern time?" }, { "role": "assistant", "content": "uhm.. Pacific standard time?" }, { "role": "user", "content": "So just one second, I'm just pulling up my calendar here. Yeah, I've got that open. That's perfect." }, { "role": "assistant", "content": "Yeah. Okay. If you want to shoot me uhm.. a calendar invitation for 30 minutes. uhm… 8:30. Actually, you know what, make it eight if that's okay." }, { "role": "user", "content": "Yeah, that's perfect. That's fine." }, { "role": "assistant", "content": "Okay." }, { "role": "user", "content": "And is your email the same." }, { "role": "assistant", "content": "Yeah." }, { "role": "user", "content": "Okay, awesome. So I'll get that calendar invite sent out. It might put it in spam just because Google's doing this thing first. Calendar invites, sometimes it's sending them to spam if you haven't communicated before, but otherwise it'll be in your inbox or your spam. And then I look forward to chatting with you on Friday at 8, Pacific." }, { "role": "assistant", "content": "Okay, that sounds great." }, { "role": "user", "content": "Hey, thanks for taking my call man. I appreciate it." }, { "role": "assistant", "content": "Yeah, you're welcome." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hi, how are you? This is Andrea from Simera." }, { "role": "assistant", "content": "Oh, hi. Hi. How are you?" }, { "role": "user", "content": "I'm good, thank you. I was wondering if you guys were in need of any remote workers. We have the candidates for that." }, { "role": "assistant", "content": "What kind of remote workers?" }, { "role": "user", "content": "So basically we offer US companies and Canadian companies remote workers from Latin America. They speak full English and they're fully vetted and qualified for different types of roles. So we can even save up on payroll, and we handle all of the legal, like the legal part of it. So if you are ever interested, then I did send you an email." }, { "role": "assistant", "content": "Well, I'd like to know. Well, you guys give me some types of skill sets you're referring to. Give me some more details." }, { "role": "user", "content": "It depends. So what we do is that, for example, if you tell me you need sales agents, for example, we look for the best sales agents for you guys. Depends on your job description. So we do match them. We have an AI verification." }, { "role": "assistant", "content": "How can you get like.. So for example, let me give you an example. I have some software, I'm in the insurtech business, life insurance, very specialized insurance technology for life insurance. Okay. And we have some software solutions that we resell to life insurance carriers. Right. And the idea is not to, is for those sales agents or whatever to actually get a meeting scheduled. But if you don't know the business or you don't have a relationship, it's going to be very difficult to do those kind of sales calls. So I'm not sure if, I'm just trying to figure out how are you going to help me? You see, you understand what I'm trying.." }, { "role": "user", "content": "So I understand what you mean. However, I believe that if you hire anyone, like at all for that position, you will kind of have to give some training to them on the industry, the specific industry that you're in." }, { "role": "assistant", "content": "Oh, I have no problem with.. No problem with the training that's yet. Training. No problem. My question is, is that I don't know if they can, you know, the kind of people or senior people they need to contact. How are they going to be able to, if they don't, if these people don't have a relationship or they're not well known, how are they going to be able to get those people to interact with them so they can give them the sales pitch and then schedule a demo. Right? That would be the objective. And then after they schedule the demo, they finish. That's all the job is. Right? Yeah, but the problem is that.. But they have to be able to.. So it's very difficult, unless that's what I'm saying. So without the relationship or the contacts that would be able to do that. Yeah." }, { "role": "user", "content": "Okay. I understand. So just how we do it here in Simera. I work in sales, as you can see. We do the research, we do the process." }, { "role": "assistant", "content": "You want to spell for me?" }, { "role": "user", "content": "Yeah. Correct. This is a sales call, basically. So basically we do all the prospecting, the right research and stuff for the people that potentially be interested." }, { "role": "assistant", "content": "Yeah, this is a little bit more than prospecting. It's more about.. It's a little bit of qualifying. I mean, enough to make sure that they're.. Get them excited to want to see because the value is so big, or we know that they're actively looking for a particular type of software solution and to get the right person. And then they need to be able to, when we say prospecting, they have to be able to reach out to some key people. I don't know. I mean, maybe you guys are very effective in that. I don't know, but.. And then what do you charge for that? I mean, how does that work?" }, { "role": "user", "content": "Well, we do have a Simera fee, but we can present to you the candidates before you don't. You don't have to pay for anything until you decide to hire someone. We do have different types of fees." }, { "role": "assistant", "content": "If we hire someone, what does that cost? How does that work?" }, { "role": "user", "content": "I believe the fee for Simera is $2500. I believe it depends on the candidate and it depends on how many you got. But let me tell you something. I work in sales, so I'm not the right person like to talk to about this. So how about I set you up with my co-founder for ten minutes and he can explain to you every single thing." }, { "role": "assistant", "content": "Let me see your website. How do you spell the name of your website?" }, { "role": "user", "content": "S-I-M-E-R-A" }, { "role": "assistant", "content": "Dot com?" }, { "role": "user", "content": "Simera dot I-O, I-O." }, { "role": "assistant", "content": "I-O, Okay. It didn't work. F-I-N-E-R-E? Maybe I did it wrong." }, { "role": "user", "content": "No. Simera, A at the end." }, { "role": "assistant", "content": "A." }, { "role": "user", "content": "Yes." }, { "role": "assistant", "content": "Okay. A. I got it. It still didn't come out. F-I-N-E-R-A? Right?" }, { "role": "user", "content": "S as in snake." }, { "role": "assistant", "content": "Oh, S is the first letter." }, { "role": "user", "content": "Yeah, S-I-M. M as in Mary. S-I-M-E-R-A." }, { "role": "assistant", "content": "S-I-M-E-R-A dot I-O?" }, { "role": "user", "content": "Correct." }, { "role": "assistant", "content": "Here we go. Simera." }, { "role": "user", "content": "Yeah." }, { "role": "assistant", "content": "And then where? Okay, let's see. Hire talent. Let's see what kind of.. And then sales. IT. Administrative customer service marketing. See, I may need some IT help, but what if it's just part-time or for, I mean, how does it.. What's the commitment?" }, { "role": "user", "content": "Well, the commitment is like we cater to the company's needs. So you tell us what you exactly need. If you need full-time, you need part-time. We usually go for full-time. However, it totally depends on you. And that depends on what you need." }, { "role": "assistant", "content": "Yeah I need to know the pricing and what you guys can do. And who are some.. Do you have any references? Like who are some of your clients?" }, { "role": "user", "content": "Should I send all of that through email? And should I also set you up for next week for ten minutes? No more than that. For a Zoom call?" }, { "role": "assistant", "content": "You can set, you can, you can step.. Yeah. Business development represent in Latin America. Sounds amazing. Are these testimonials or what?" }, { "role": "user", "content": "Already like saving a lot on like the payroll itself. People are still earning good because they're in Latin America, but you are still saving up, like for US standards. Right. So the Simera fee that comes whenever you hire someone." }, { "role": "assistant", "content": "Yeah, but I also can get people, I have 150 developer, software engineers that I contract in India." }, { "role": "user", "content": "Yeah, correct." }, { "role": "assistant", "content": "Okay. They're cheaper than Latin America." }, { "role": "user", "content": "Sometimes, yeah. Sometimes, yes. Although the quality of the work, it can be like discussed as well. It's kind of different as well. We are on your time zone, for example." }, { "role": "assistant", "content": "I need IT help, but I don't need engineers. I have all that I need like somebody to help with, you know, setting up like email accounts and some infrastructure type things in the cloud." }, { "role": "user", "content": "And we have all of those candidates available." }, { "role": "assistant", "content": "We actually work with.. a lot of companies like you guys too, but yeah, let's go ahead. You want to send me an invite? I'll tell you, I got my calendar in front of me. Send me an invite." }, { "role": "user", "content": "What time are you available next week?" }, { "role": "assistant", "content": "Well, let's pick a day. Let's look at Wednesday." }, { "role": "user", "content": "Wednesday. All right." }, { "role": "assistant", "content": "And I'm on Eastern time, so if you want to do like 2 eastern time." }, { "role": "user", "content": "Two eastern time, all right, I'm going to send you an email. Is your email the same?" }, { "role": "assistant", "content": "That is correct." }, { "role": "user", "content": "All right. I'm going to send you an email right now with the, our cost charts. It doesn't really matter, although, because you are going to speak with my co-founder later, but you can still take a look at it and I'm going to send you my one pager as well." }, { "role": "assistant", "content": "That sounds good. All right, sounds good. I'll look out for your email. Thank you." }, { "role": "user", "content": "Thank you so much for your time. Have a good weekend." }, { "role": "assistant", "content": "You too. Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hey. Hi. Good afternoon. This is Majid with Engagedly. How are you doing?" }, { "role": "assistant", "content": "I'm good, how are you?" }, { "role": "user", "content": "I am also great. Thanks so much for asking. Well, firstly, appreciate you picking up the call. I'll be honest, this is a cold call. We have never spoken before, but I was curious if I could have 40 seconds today to explain why I was keen to talking to you?" }, { "role": "assistant", "content": "Sure." }, { "role": "user", "content": "Well, thanks so much. And at any point of time, you know, if you feel I'm being irrelevant, let me know. I'll drop off the call there. Actually, I was, you know, talking to a couple of leaders from the human resource space that are, you know, from organizations similar to yours. And they tell me that because of the decreasing rates of employee retention, they are seeing an, you know, increased need to take people enablement initiatives that could help improve on employee productivity and engagement. So I was just curious to get in touch and see if this is relevant in your world currently." }, { "role": "assistant", "content": "You know, we're pretty small, but we're fully remote." }, { "role": "user", "content": "Right." }, { "role": "assistant", "content": "So I think for us, you know, collectively as an entire organization, it's hard to engage as a team. I think the departments do a good job of engagement with each other just because they have weekly meetings and just doing their day-to-day stuff. But as a whole organization, I think we are lacking. And part of that is just due to the fact that we are all remote." }, { "role": "user", "content": "I mean, totally understand that. Like, is it safe to conclude that when it comes to, you know, engagement on the part of the organization, have you, since you mentioned that you are kind of lagging on initiatives there, have you tried to solve that? Or, you know, is that not a priority or you're focusing on something else currently?" }, { "role": "assistant", "content": "uhm.. it is on the list and, uuhm.. you know, definitely something that I would like to tackle the second half of this year. Uuhm.. You know, I'm rebuilding our HRS system and almost complete with that and, uuhm.. you know, we're building a new ERP system. So there's lots of moving parts right now, but it's definitely something I need to tackle just based on, you know, employer retention and making sure that people feel wanted and cared for." }, { "role": "user", "content": "Absolutely. I mean, totally agree on that. Well, how about performance management processes, like is that automated for your team currently or, you know, you're employing excel and other things all doing, you know, manually?" }, { "role": "assistant", "content": "I built out the performance review November of 2022. It was prior to that on paper. So that actually has been checked off. I think we need to do a better job of being specific about roles with performance reviews because it's very generic right now. So there's still some work to be done. But as far as making it automated and having a tracking system and it's all paperless and in the cloud, that's a bonus." }, { "role": "user", "content": "I mean, great to know that. How about if I say that, you know, as I mentioned, I work for this company called Engagedly and we specifically tackle these two particular things, automating and digitizing performance management and employee engagement processes. Now, the reason that I wanted to talk to you is that I have been, you know, researching your organization and knew that you guys are completely remote and that similar organizations are facing, you know, these sorts of difficulties. So would it make sense for us to, you know, set some 20 or 30 minutes for maybe this week or early next, depending on your availability, so that we can show you around as to what we do, what, you know, Engagedly as a platform is all about and how we have been helping similar teams?" }, { "role": "assistant", "content": "Sure. Towards the end of next week is better. I. Well, that's Thursday or Friday." }, { "role": "user", "content": "Well, sounds great. So we are talking about.. Let's, let's go with Thursday. Would that be okay?" }, { "role": "assistant", "content": "Let me look real quick. Thursday is the 11th. Yes. I only have one meeting on the books and it's 930 to 1030 central." }, { "role": "user", "content": "Right. And you are in central time just confirming that. Correct?" }, { "role": "assistant", "content": "Correct." }, { "role": "user", "content": "Awesome. So how about we do it at 01:00 p.m. central time on Thursday?" }, { "role": "assistant", "content": "That works for me." }, { "role": "user", "content": "Sounds great. I just wanted to confirm the email ID where, you know, I would be sending across a calendar invite so that, you know, we have something on the calendar. So is it your first name last name dot com?" }, { "role": "assistant", "content": "That'S correct." }, { "role": "user", "content": "Awesome. Thanks so much. I'll send across the calendar invite and, you know, a small email giving the details and setting a kind of an agenda for the call. In the meantime, if you need any more information before the call, you know, or have any specific answers that you want to be, specific questions that you want to be answered, feel free to shoot an email and would love to talk on those." }, { "role": "assistant", "content": "Okay, perfect. I look forward to it." }, { "role": "user", "content": "Awesome. We look forward and I'll be sending across a calendar invite in the next couple of minutes and I.. Yeah. Looking forward to speaking next week then." }, { "role": "assistant", "content": "Thank you." }, { "role": "user", "content": "Thank you again. Have a wonderful day. Bye bye." }, { "role": "assistant", "content": "You too. Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hi, Anthony." }, { "role": "assistant", "content": "Hi there." }, { "role": "user", "content": "Hi. This is Chris here with Allego. Appreciate my interruption to your Friday afternoon. I hope you might have a quick moment. Let you know why I wanted to give you a call, but keep it brief." }, { "role": "assistant", "content": "Yeah, go for it, mate. No problem." }, { "role": "user", "content": "Alright, so I've been speaking to other sort of sales and commercial leaders recently and more than anything, there's been one problem they've been facing and that's what they're coming to us to help solve. I wanted to see if this might be relevant to you. The average deal is now involving six or more people and lasting several months, so getting a consensus from everyone is a bit of a challenge. And what's happening is seemingly kind of positive looking opps are losing steam, dropping off the pipeline entirely, or being pushed forward into Q2, Q3 because it is so difficult to get that connection in a virtual world. I wanted to see how you're making sure that you're engaging with your prospects when you're only really with them for such a small part of the buying cycle." }, { "role": "assistant", "content": "Interesting question, as I've got a bit of time. Happy to talk to you today. I've only got five minutes there to give you that." }, { "role": "user", "content": "Appreciate it." }, { "role": "assistant", "content": "Well, we just talk to them. Just set up meetings and talk to them via teams normally, and then if they're interested in being in person. Yeah, if they're interested in meeting person then we meet in person. But the deals we do are quite large, so there's not like, you know, a load of them going on at once. So it might be different. Depends on what you offer." }, { "role": "user", "content": "Yeah, no, of course, I understand. We say kind of, you know, you have the.. have the calls on teams or in person, I guess. How do you kind of, you know, keep things ticking over when you're not in person or when you've, you know, hung up from the team's call?" }, { "role": "assistant", "content": "Yeah, just follow up via email, really. Thanks for the call, pleasantry, that kind of stuff." }, { "role": "user", "content": "Appreciate it. Bit of context then who I am and why I'm calling. Appreciate you said you got a couple of minutes, so I've got kind of little flavor. So my company, Allego, what we do is, so, first of all, we're a sales enablement platform, but we wear a few different hats in that space. But I was coming at you today with the way a lot of people in, you know, like you said, you haven't got too many deals going on in a year so they could be quite chunky and they come to us with ways of being able to kind of share the right content with the right stakeholders and be able to kind of.. They can't track who is engaging with what content so they don't know what content is resonating and they don't know who the right kind of people are. If anyone is extra is being brought into the sales cycle a bit later on. If content's being shared kind of behind the scenes, that side of things. How do you work with, you know, new stakeholders coming in or stakeholders changing? You find that happens a lot." }, { "role": "assistant", "content": "On the customer side?" }, { "role": "user", "content": "Yeah. On the customer side, yeah. So when you're kind of in terms of your prospects." }, { "role": "assistant", "content": "Uuh.. yeah.. new people arrive and disappear quite often in the NHS. So yes, it's regular." }, { "role": "user", "content": "I've got an idea, not at the scale that you are, but I've, in a previous life I've sold into the NHS, so I feel your pain. I know what you're up against, different scale, but yeah, more into the estates department for me in the past, but yeah, I'm with you. Cards on the table. What I'm doing here is we've got a way of enabling folks like yourselves to stay front of mind with your prospects throughout the buying cycle, pre, during and post-sale. That allows you to share the right content, share the video calls that you're on, and crucially, kind of communicate through this platform asynchronously. So it's not just an email thread and you can kind of use this. We call it a digital sales room, if you've heard of the term at all or the concept effectively it's like a little microsite between you and your prospects for each deal and all the relevant situation, all the relevant information is kept there and, you know, you can kind of use that as your kind of go-to place. You can track the content, see who shared it, see who's used it. It informs you because you know what content's resonating and what's not. Just wondering, appreciate it's a Friday afternoon. Would that be something that you might be open to maybe 20-30 minutes next week? Have a quick exploration on, see if it's something that could be useful to you?" }, { "role": "assistant", "content": "I think, uuh.. yeah, if I'm being honest, maybe unlikely, but as you've come across quite well, I'm happy to listen and take a look, but I don't want to set any expectation, that's all. So, uuh.. yeah, it's unlikely, is my gut feel, but happy to give you the time of day and take a look and give you some feedback if that's of use. But I don't want to set any expectations." }, { "role": "user", "content": "You're cool, you can explore, you know. Best case, yeah, we can help. Worst case, you know, you know who we are. You've learned a little something and we can, you know, share what other people in the field are doing, you know. So there's no, no pressure or big ask on this one. When would you be free? Next week. Appreciate. It's only four days next week, isn't it?" }, { "role": "assistant", "content": "Yeah. What I'd like to do. If I share my email and you email me, then I'll get our PA to book a slot in the probably 20-25 minutes or something like that. uh.. I'm happy to do that in a nice way as it's a Friday and you caught me at a good time. I get a lot of calls, as you can imagine, and I never normally do this but I don't know why I am on this occasion. I think you've come across quite well and obviously I'm in sales so I know it's difficult so I'm happy to spend 20 minutes with you, so if I give you my email address there, you want to just drop me an email? I've got to go on a call. Of course, do. So I need to give it to you now. So it's my first name last name at company dot com." }, { "role": "user", "content": "Lovely. I'll send a quick email across now and then we'll get some timing." }, { "role": "assistant", "content": "Yeah, we'll get it scheduled and if it's not next week then middle of next month but I'll have my PA sort it." }, { "role": "user", "content": "Lovely. Appreciate that. Thank you very much. Hopefully it'll be useful and. Yeah, enjoy your weekend. Long weekend. Speak to you soon." }, { "role": "assistant", "content": "Thanks, bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hey, this is Jake giving you a call back from usergems. Do you have a second or did I catch you in a meeting again?" }, { "role": "assistant", "content": "uh.. I have an interview at 4 o'clock but I don't have a phone call yet, so you've got me until that phone call comes in." }, { "role": "user", "content": "Okay, super quick question. So I know you're the VP of sales over at your company and I was just wondering since about 30% of people are changing jobs this year, what's your team currently doing to take advantage of this job movement to generate like new pipeline and revenue?" }, { "role": "assistant", "content": "uhm… I'm not sure I understand the question." }, { "role": "user", "content": "Yeah." }, { "role": "assistant", "content": "So you mean like prospects changing jobs?" }, { "role": "user", "content": "Yeah, or like past buyers or champions moving from a customer account to one of your target accounts? Is that something your reps are tracking and following up with them?" }, { "role": "assistant", "content": "No, it's very tricky.. other than manually.. I understand the concept. Very difficult to, very difficult to track. Unless that's probably where you're going to tell me you can help." }, { "role": "user", "content": "That was a bit of a loaded question, but yeah, we're a tool that directly integrates with your CRM to automatically track that and then you can completely automate this process. You can either have your reps like manually reach out with customized things or put them into a marketing sequence to be like, hey Bob, you worked with us at company A, Congrats on the new role. Do you think it makes sense to bring us along to company B? Did I explain that in a way it makes sense?" }, { "role": "assistant", "content": "Yeah. So with one minor important detail and you can tell me if you can solve this problem. So in my system I have a prospect at a certain company and he used to be, well, I don't know. Right. He maybe is still with the same company.. maybe he's not. And I want to sell him something. And then in all reality, although I might not know it, he's moved to, you know.. another company. Now I can manually see that maybe through LinkedIn, but I, in my CRM system all I have is his previous company. It has no clue that he's left. It has no clue what the new contact information is. Are you telling me that you can look at our database in Salesforce and say, oh, we can automatically tell you that so and so person is no longer at company A. And here is their new company abc.com and his new email address is this. Can you do that?" }, { "role": "user", "content": "You basically just did my pitch for me. So yeah, we just need the original email address, first and last name, our database or our back end scrubs LinkedIn every month, updates with their new company, new email, phone number, everything like that. And creates a new contact and links the two marking the original one is no longer at company or at a date. Or you could just have it replace the original, depending on how you want to configure it. Yeah. Does exactly what you just laid out automatically every month. Yeah." }, { "role": "assistant", "content": "You have my interest." }, { "role": "user", "content": "Okay, that's good to hear. Yeah. So would you be interested in, like, talking more about this? I know if you have an interview coming up, so don't want to dig too into it. Do you have your calendar in front of you by any chance?" }, { "role": "assistant", "content": "I do." }, { "role": "user", "content": "Do you have any? Let me look at availability for next week. But, yeah, you literally did my pitch for me, so that was, that rarely happens." }, { "role": "assistant", "content": "Tuesday, 01:00 p.m. eastern to 02:30 p.m. any chance that's available?" }, { "role": "user", "content": "Okay, let me take a look." }, { "role": "assistant", "content": "Actually, hold on. I'm looking at the wrong date. My apologies. Tuesday, middle part of the day is pretty open." }, { "role": "user", "content": "Okay. So is there a time that, like, works best in there? I should be able to work around your schedule." }, { "role": "assistant", "content": "Oh, let's say 11:00 a.m. eastern." }, { "role": "user", "content": "11:00 a.m. eastern on Tuesday. Okay. Oh, I'm on the wrong week. I'm in April. So this would be the 28th. 28th at 11:00 Eastern, yes. Should be able to make that work. I want to make sure I have your email address correct here. Is it just a first initial, last name at company dot.com?" }, { "role": "assistant", "content": "Yep." }, { "role": "user", "content": "Okay. Yeah. So can I just send over the calendar invite, and we can dig into it more then?" }, { "role": "assistant", "content": "Absolutely." }, { "role": "user", "content": "Well, thank you so much. Yeah. I'm really excited to have this talk, and hopefully we can work something out." }, { "role": "assistant", "content": "Awesome. I appreciate it. Have a good weekend." }, { "role": "user", "content": "Yeah. Good luck with your interview." }, { "role": "assistant", "content": "All right, thanks. Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hey, this is Ani with Rocket Lane. Can I take 30 seconds to explain why I'm calling? And at the end of that, if it's not relevant, you can hang up. Does that sound okay?" }, { "role": "assistant", "content": "Sure." }, { "role": "user", "content": "Awesome. Appreciate it. I work a lot with professional services leaders in your space and they've been trying to reduce project timelines, increase visibility for internal teams and customers, and try and turn a profit on every project their teams are running. I'm curious, are these priorities for you folks today?" }, { "role": "assistant", "content": "They are, but it also sounds a lot like our own pitch." }, { "role": "user", "content": "Yeah, no, well, it is my way of getting around there. But hey, I'll save you a sales pitch and just tell you real quick about Rocket Lane through one of our customers. Does that sound okay?" }, { "role": "assistant", "content": "Sure." }, { "role": "user", "content": "Okay. So you've heard of Clari, I presume?" }, { "role": "assistant", "content": "Let me just change my bluetooth. Where we live right now, the power went out, so I'm actually in the public area with everybody else. Let me just put my bluetooth headphones on. I'll be able to hear you better. Hold on." }, { "role": "user", "content": "Oh, yeah, sure." }, { "role": "assistant", "content": "Okay. Can you hear me?" }, { "role": "user", "content": "Yeah, loud and clear. Can you hear me?" }, { "role": "assistant", "content": "Yep, it's much better." }, { "role": "user", "content": "Sweet. I'll keep this quick. You've heard of Clari, I presume?" }, { "role": "assistant", "content": "Clarity. Yes." }, { "role": "user", "content": "Clari. Clari." }, { "role": "assistant", "content": "Revenue platform." }, { "role": "user", "content": "Yep, yep, that's the one." }, { "role": "assistant", "content": "I don't know if I have, but not to say that I have it, but I uh.. I have heard it up now." }, { "role": "user", "content": "Yeah, no, no worries. So they're basically super high growth startup that is now a really mature startup, I guess, but they're one of our biggest customers in the US. So their PS teams are having real trouble reducing time to value and just making sure that their projects are getting completed on time and that they're maintaining like a positive ROI on the top line for their PS team, especially because they were taking on projects at a really high velocity. We worked with them and just helped them reduce that time to value and enable them to get more projects out the door quicker and maintain like, a positive ROI in terms of their billable utilization and how they're delivering their projects. I'm curious, what do you think the business impact would be for you folks if we could do the same for your business?" }, { "role": "assistant", "content": "Well, yeah, I mean, I'm all ears. But our platform though, that what we do is supposed to be like. Well, I mean, it's a little bit different with a low-code, no-code area, but what we do.. but our whole pitch is like time to value, to uuhm.. implement solutions based upon our low-code, no-code solutions. But yours is more about methodology projects." }, { "role": "user", "content": "Exactly. It's more of a project management tool that was sort of purpose-built to deliver customer-facing projects. So most PS teams today, they're, they're repurposing generic project management tools like asana, spreadsheets, slack, and stuff like that. Or they're using legacy PSA tools like Maimon Link Financial force, which often do way more than what's required. Yeah. So we're kind of at that intersection." }, { "role": "assistant", "content": "Okay" }, { "role": "user", "content": "Sorry, go ahead." }, { "role": "assistant", "content": "No no.. Go ahead." }, { "role": "user", "content": "Yeah, no, I was going to say we're at that intersection where we're sort of purpose. We're sort of creating and pioneering this space of customer-facing project management. And we're super purpose-built for PS teams and implementation teams because we've got a customer-facing site to Rocket Lane, which enables your customers to see the same things that your team does effectively. So, you know, everyone's on the same page, everyone's accountable, and you're able to just cycle through projects real quick and deliver them in a much better way." }, { "role": "assistant", "content": "Got it. Okay. So are you, you said you're with Rocket Lane." }, { "role": "user", "content": "Yeah, that's right. Are you perhaps in front of your laptop or something?" }, { "role": "assistant", "content": "I am. I pulled it up. So, like, I, I've been so a couple of things. I'm going to be just totally transparent upfront. Like we, our company just recently went through like two months ago, like a small rift, so we got rid of some of folks and so we're not in buying mode right now, but we are focusing like, like everybody else is. We're kind of like retooling and make sure that we're basically being lean and we're doing things efficiently. And I know it's also kind of our pitch software for the customers that we serve, but we, I have been in conversations with some companies. So we kind of like, we build stuff internally to kind of eat our own dog food, but there was a few things where we just didn't do. And so when it led to conversation with Financial Force about resource management and really just skills and availability instead of PS, but to your point, where they had a lot of stuff that we didn't necessarily need. Yep. So I tell you the same thing. Kind of funny. Like they. I was just, I guess the last time I talked to him, I said, like Adela Tickler saying like, hey, this is not the time. Like, you know, call me, you know. Anyway, they just called me because I guess the timeframe came up and I just let them know the same thing as like, hey, I, you need to push it out a month because I did bring up their concept just like two weeks ago in the conversation. So we are just in the phases of trying to figure out if we are going to use our own resources to build internally or if we're going to go do kind of exactly what you're talking about. So I feel like we're like the cobbler's children. We have the product that we basically, service is a low-code, no-code solution that allows us to build applications faster and deliver for very large, you know, large and small customers. So a lot of times I, especially on the service side, I feel like I'm prone to trying to say we should eat your own dog food and build something that, you know, that we can turn around. But also at the same time, I realized a lot of times we don't have the timeframe to do it or the resources ourselves. So that's why last time Financial Force kind of approached me, I was able, it just happened to be that someone else had mentioned their name. And so looking at the company and I said, oh, your name just came up. So I took the meeting. I don't know, rocket lane. Not saying that I should not take a look at it." }, { "role": "user", "content": "Yeah, fair enough." }, { "role": "assistant", "content": "Kevin, I see that you have plenty of awards." }, { "role": "user", "content": "Yeah, that's true. We are sort of reinventing the wheel when it comes to this category because there truly isn't a tool out there that does customer-facing project management. And that's the thing with Financial Force too. Right. We hear that a lot. We've got quite a few customers come over to us from them, purely because there's not, it doesn't tie up that customer-facing project management experience along with timesheeting, resource management, and global utilization all built into the same platform. Now I get that those might not all be priorities for you, but given, given you are sort of open to taking a look, do you think we should set up 30 minutes just to understand how we're doing things, see if there's any pain we can solve and we'll take it from there, you know, no pressure. Not trying to get you to rip up what you guys have and get you to commit to anything." }, { "role": "assistant", "content": "No, no, I, you have my attention, especially if I just feel like I'm going to talk to those guys in a month. There is somebody else. There are two people I should pull into. Yeah, let's go ahead. So I'm just going to let you know that. I'll tell you, you got me. I'm down for like, getting a demo and finding time. It's not going to be. Well, you know.. It's not going to be this week anyway. This is our annual review process timeframe for the people that I want to get involved in are busy writing annual reviews for the year, so I would let me get my calendar in front of me. I'm pulling up a couple of other resources here that I think.. to make it a meaningful meeting.. you want the same people in the same position I am.. that are all influencers. We'll leave our boss out for now. We'll tell him about it later." }, { "role": "user", "content": "Yeah, absolutely. That would be help." }, { "role": "assistant", "content": "Okay, so next Wednesday on the 22nd." }, { "role": "user", "content": "Yeah, perfect." }, { "role": "assistant", "content": "I have. We have 11:30 to twelve and there's people that are all from east coast, but that'll work. So I'm going to give you my email and then I will send it to the two of them. I'm going to put a placeholder right now for those folks. Grab their calendar." }, { "role": "user", "content": "Yeah, for sure. Hey, just to make this easier, do you just want my email and you can send it across the three of us and I can get people from my side on the invite and tie it all up. Great. So my email is. Let me know if you're ready. Yep." }, { "role": "assistant", "content": "Yep. Hold on a second. Okay, I'm ready." }, { "role": "user", "content": "Yeah. Sweet. It's my name at company dot com." }, { "role": "assistant", "content": "Yeah see your photo." }, { "role": "user", "content": "Sweet. Funny story. We have a couple of unease in the office. So it gets really. It gets really messy when we're trying to book a calendar. So I'm glad that you could see a photo. I'm just going to hang on till you hit send and I can see it just to be sure." }, { "role": "assistant", "content": "Okay, I'm about to hit send. Hold on. Inviting external folks.. sent." }, { "role": "user", "content": "Yeah. All right. Just 30 seconds while I'm refreshing like a madman over here. All right, I see it." }, { "role": "assistant", "content": "All right, awesome." }, { "role": "user", "content": "Appreciate it. I'll make sure. Yeah. Thank you. To be honest, this has made my day to just so you know, from like an honest salesperson speaking, this made my day. You're a great prospect. So I appreciate it." }, { "role": "assistant", "content": "Yeah, no, it's kind of like timing, right? It was. Yeah, yeah, yeah. Absolutely. Just. Just so you know, like, I mean, I. Total transparency, there's no guarantees. I don't know when we're going to do anything, but we are talking about trying to increase internal processes. We're actually having meetings now about trying to build our own internal stuff using your own dog food. But we're also, there's just certain things that we don't do. And each one of us that are on the invite, they're all in the same positions, but in different, like, they lead to different organizations at the side of PS. And the problem, each of us are coming to it with our own little angst. So the part that, for me, selfishly I like, the one thing I liked about that Financial Force that we didn't have internally in our own product was I have a team of people that report to me, but each of them have different specialties and kind of like what they're specializing in. And so when projects come up, I'm always interested in knowing kind of like, the availability of people who have those skills and that kind of stuff. So that way I can basically see resource management on, like, this person has, you know, like 20 hours a week available during this timeframe and also gives me the ability to assign the type of skills that an individual has. So that way I can also put it on their IDP or their individual development plan. So that way they can actually. I can basically have them get skilled up in new areas. Now, the other folks that are on there, that's important to them, but they all have something different as well. I'm not saying that you should hear the presentation towards what I just kind of said. You should do your normal spiel because you'll then hear from the other folks what was important to them because theirs' bit different from what I just kind of have." }, { "role": "user", "content": "Yeah. Hundred percent. Yeah, no worries. This does help a great deal, even if it's just getting your side of the story. And, yeah, we'll make sure that we're just touching all areas and trying to see if there is some pain there that we can help solve, and we'll take it from there. No pressure. We're not trying to get you to commit." }, { "role": "assistant", "content": "All right, cool." }, { "role": "user", "content": "Awesome." }, { "role": "assistant", "content": "Well done, sir. Have a good one. Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hey Anthony" }, { "role": "assistant", "content": "Yes" }, { "role": "user", "content": "Hi, my name is Sumawa. I know I'm calling out of the blue here, but is this a good time? This is a cold call sir." }, { "role": "assistant", "content": "uh.. I give you.. uh.. Can you do it in three minutes?" }, { "role": "user", "content": "Less than that. I was going through the services of your company, and I was hoping to get your opinion on a couple of things about the firm. So I thought of reaching out, and I see that you're the director of global strategic relationships. Just for me to be relevant here, sir, does staffing recruitments or staffing augmentation fall under your purview, or is there somebody else that takes care of it?" }, { "role": "assistant", "content": "We work with a guy by the name of Blake. He's a recruiter. He uses Indeed, I think is the name of his firm." }, { "role": "user", "content": "Okay. Okay. A lot of firms that we work in the industry, sir.. We've seen that there are multiple staffing vendors for their staffing requirements. Is that how it works at your firm as well? Or does mister Blake attend to all your staffing requirements?" }, { "role": "assistant", "content": "No. We are a multibillion dollar firm spread across 160 offices in 20 countries. I work for the asset management division. There is this little guy who specifically handles us, but the other 50 I'm just not familiar with." }, { "role": "user", "content": "Okay. Would it be overstepping if I want to show you what we bring on the table and see if at all there's a possibility of collaboration? Anytime next week, whenever you have ten to 15 minutes." }, { "role": "assistant", "content": "I would tell you I'm not the one who would make the decision on it. I could probably get you to the decision maker if you want to send me a one pager or something like that. And if there's enough there, then certainly I'd be open to a phone call subsequent to having something tangible." }, { "role": "user", "content": "Sure, I'd love to do that, sir, but, you know, instead of, I will go ahead and send you a white paper, but alongside, is it okay if I send you a tentative 15 minutes calendar for Wednesday? So the reason why I say that is because I'd be able to explain better when I'm talking instead of a long email. So 15-20 minutes Wednesday or Thursday, whichever is convenient for you." }, { "role": "assistant", "content": "All right, so let's look.. umm.. I have got .. umm.. looks like ten or eleven on the 15th, or you can, and these are all Pacific, or you can have 12 o'clock on 16th." }, { "role": "user", "content": "Okay, so 11:00 a.m. pacific on the 15th works for you, right?" }, { "role": "assistant", "content": "Yes." }, { "role": "user", "content": "Okay. And I have your email here as first name, last name is that, correct?" }, { "role": "assistant", "content": "No, it's my initial, my last name at company dot com." }, { "role": "user", "content": "Allow me to repeat that for you, sir. It's your initial, last name at company dot com." }, { "role": "assistant", "content": "Correct." }, { "role": "user", "content": "All right. Thank you so much for taking the time. I will go ahead and send you a white paper and invite link. I'll see you on Wednesday at twelve PST." }, { "role": "assistant", "content": "All right, go get them." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hey, this is Colin over at Humantic. We've actually never spoken before. It's my first time giving you a call here, but you have a moment so I can tell you exactly why I'm calling you today." }, { "role": "assistant", "content": "Sure" }, { "role": "user", "content": "Yeah. So the reason I'm reaching out is really to introduce Humantic to you when I'm not calling you out of the blue. Have you ever heard of us before?" }, { "role": "assistant", "content": "No." }, { "role": "user", "content": "Yeah. So what we do is we help sales teams further personalize the entire sales process by leveraging personality insights. What's your team doing today in order to collect research and have information to personalize, whether it's top of funnel or even be like, before discovery and demos?" }, { "role": "assistant", "content": "Well, they're using LinkedIn Sales Navigator and ZoomInfo." }, { "role": "user", "content": "Got it. So, yeah, that gives you some pretty good information between LinkedIn and ZoomInfo, but we actually take it like, a step further. So we're giving you insights into the actual person around their personality, what matters most to them, traps to avoid, you know.. communication styles and preferences.. things that can really move the needle in building rapport and relationships with your buyers. Is that something you'd be open to chatting a bit more about maybe in the next week or two?" }, { "role": "assistant", "content": "Not really. I mean, no. We're doing so much from a macro level through partners that I just. I don't see that being a good fit." }, { "role": "user", "content": "So you're saying most of your business comes through partners?" }, { "role": "assistant", "content": "Yes." }, { "role": "user", "content": "Okay. And so do you have, like, an outbound strategy of developing more partner relationships?" }, { "role": "assistant", "content": "We do through our partner teams, yeah." }, { "role": "user", "content": "Got it. So is most of your business, like, all channel through partners, or do you do any direct?" }, { "role": "assistant", "content": "I would do some direct, but it's a very small portion." }, { "role": "user", "content": "Okay. So is most of the selling, like, recruiting more partners then." }, { "role": "assistant", "content": "For. Yeah, for our channels and alliances team, yeah, we also have a, we have a, you know, we have a parent company, a very large parent company. So we have a team focused on alliances with that group as well." }, { "role": "user", "content": "So then once partners get you into a deal, then is your direct sales team working those deals, or does the partner work those deals all the way to close." }, { "role": "assistant", "content": "No the partner works those deals." }, { "role": "user", "content": "Yeah, got it. And then. But you have, like, a sales team that supports them throughout the sales process, or how does it work?" }, { "role": "assistant", "content": "Yeah, we have reps that align with our partners." }, { "role": "user", "content": "Got it. And do you think it'd be beneficial if when a partner brought you a deal and you have particular prospect, large deal online, maybe multiple stakeholders involved in the buying process, having insights into those people, what matters most, how their communication styles and preferences. Do you think that would be important?" }, { "role": "assistant", "content": "I don't know. I think it's, like I said, I think it's a little more of a direct model than we're running here." }, { "role": "user", "content": "Yeah, I mean, some people think that they only use it in like top of funnel outbound, but it works really well of, you know, getting into discovery, running a personalized, you know, demonstration or presentation and even, you know, moving stuck deals. Do you guys ever have deals that get stuck?" }, { "role": "assistant", "content": "Sure. So you presented it differently. So how does it work if you're, you know, in a pursuit and you'll stuck? Tell me about that." }, { "role": "user", "content": "Yeah, so a couple of things, right. So, you know, we integrate with all of the tools that you probably use today, your CRM, sales engagement, anything like that. And then we can give you insights into your buyers or your prospects about the things that matter most to them and traps to avoid and what their communication styles and preferences are. So sometimes if you hit some of those hot buttons that you shouldn't, that's enough to get a deal stuck. For example, some people are more relationship driven people, so focusing on that and throughout the sales process is going to be more important to get that into the win column. Other people, not so much, not, the relationships don't matter, but they might just really be a more ROI driven person. And so having those sort of insights of knowing how you structure the deals and the talk tracks throughout the buying process or what can help to, you know, move deals forward and also get deals, you know, moving forward that are stuck. So I don't want to get too deep into the weeds. I'm pretty confident that we can add some value to you and your team. We didn't spend a ton of time together, but if we spent like 15-20 minutes in the next week or two, I could potentially make some good recommendations and tell you if it's something I think could actually move the needle for you or not." }, { "role": "assistant", "content": "Yeah. So, yeah, I'm kind of newer with the group. I've been here just a few months and I'm working on helping them figure out how to build relationships across the organization with multiple contact points. I think what you're talking about is helpful. Unfortunately, I think maturity wise we're probably a year away from it." }, { "role": "user", "content": "Yeah, well, I know, you know, end of year stuff is probably pretty busy. I wouldn't want to even, you know, maybe get something on the calendar." }, { "role": "assistant", "content": "No, I'm not talking about that. I'm saying seriously, I mean, we are developing a direct business unit and trying to help them build relationships directly. But again, the level of maturity you're talking about, we're a long ways away from that." }, { "role": "user", "content": "Yeah, I mean, I still feel like there might be a use case in the current business model. I don't want to be too pushy or anything like that, but if you could spare me 20 minutes on your calendar, maybe some first or second week of January, and I could just spend a little bit more time understanding how you guys are operating today, I think I could make a pretty good case for how this could help you guys achieve some of those goals." }, { "role": "assistant", "content": "Sure. I'll give you 20 minutes in January." }, { "role": "user", "content": "All right. First week or second week work better for you?" }, { "role": "assistant", "content": "Let's see. Probably first week actually." }, { "role": "user", "content": "So second and third is pretty open." }, { "role": "assistant", "content": "Are you. Yeah, second, I think will be out, so." }, { "role": "user", "content": "Yeah. Well, I mean the second or 3 January either." }, { "role": "assistant", "content": "How about the fourth? Wednesday?" }, { "role": "user", "content": "Fourth. All right. Your pacific time zone, right?" }, { "role": "assistant", "content": "I'm in mountain, but close enough." }, { "role": "user", "content": "Okay. So I could do like 01:00 your time. Would that work?" }, { "role": "assistant", "content": "That would work." }, { "role": "user", "content": "Okay. All right. And what's the best email for you?" }, { "role": "assistant", "content": "First name last name at company dot com" }, { "role": "user", "content": "Oh, got it. Okay. All right, awesome. I will send that across right now and I'll talk to you on the fourth at 01:00 p.m. okay." }, { "role": "assistant", "content": "And you said it was Humantic?" }, { "role": "user", "content": "Yeah, Humantic AI. I'll send you a bit of information, you know, before we meet. And that way you have some things to kind of, you know, understand, you know, what, what it is we're trying to help you accomplish here." }, { "role": "assistant", "content": "Okay, sounds good." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Joe? Hi, yes. Hey, it's Thomas. I have a quick question for you, if you could help me out for a second." }, { "role": "assistant", "content": "You're Thomas whom?" }, { "role": "user", "content": "Thomas Wrestler. I'm seeing that you're the lab support principal engineer at your company. My question for you is, does that mean you work directly with network devices like switches, routers, firewalls?" }, { "role": "assistant", "content": "I do. And I'm sorry, can you please explain who you are a little bit more?" }, { "role": "user", "content": "Yeah, yeah, of course. So, yeah, here's why I'm calling and asking. I'm with IP fabric. Essentially, we just released a self-guided demo of our platform. It's point and click. We help automate manual processes involved in troubleshooting and documentation, especially in a multi-vendor environment. Would love for you to take a look at the platform. Not asking for anything here, just any feedback, if you have any." }, { "role": "assistant", "content": "Okay, well, I think I saw an email associated with that. I had no idea if that was real or imagined or what the situation is. To be perfectly honest with you, I think it's still in my deleted. I can possibly take a look at that and see what the heck it is." }, { "role": "user", "content": "Yeah, of course. Yeah. I actually didn't send you the link over to the demo. I just was asking in that email if you'd like to check it out. Essentially, what we do is we discover and document your entire network regardless of what vendor you are. And we're talking switches, routers, firewalls, load balancers, essentially to allow for faster troubleshooting, config verification, and automation and more." }, { "role": "assistant", "content": "How does that differentiate from a product like ManageEngine?" }, { "role": "user", "content": "Like, okay, so for instance, with ManageEngine your deployment is going to take much longer and you're going to need more resources to be involved in to keep it going. And you have to have like a predetermined list of what your devices are in the network, and if you miss something, then it won't be in the system. So we essentially discover every single network device in your network, regardless of what vendor it is based on how we do our discovery. And. Yeah, so it's essentially, you could look at it as similar to them, but every time we've gone up against ManageEngine, we've won simply because of what we're able to do in the way that we're doing it." }, { "role": "assistant", "content": "Okay, so why don't you send me a link to your demo and I'll take a peek at that I presently use ManageEngine for some of my stuff. So that's why I asked a question in that particular one. And uh.. it's going to, uuh.. you know.. I've got a good handle on the features and how I leverage those features, etcetera. So umm.. I could possibly ask some additional questions of you. And then I'm just going to be straight up right now with you. What type of price range are you looking at? This is based on per node? Is this based on per individual that's looking at this particular product?" }, { "role": "user", "content": "Yeah, it's per device. And everyone on your team is able to access it, whether they're on the security team, the network team, if they're in DevOps, everyone's able to access it and will be able to read the same information. So it's just based on device, we've been told in the past that we are about three times less expensive than ManageEngine, but able to deliver more, especially right out of the box." }, { "role": "assistant", "content": "Send me a link to the demo and I will have to take a look at that. Can't make any guarantees, things of that nature." }, { "role": "user", "content": "Absolutely no worries at all. Just looking for your feedback here, especially if you are using ManageEngine right now. I'll just ask one last question and then I'll send over the link to the demo. How do you like ManageEngine?" }, { "role": "assistant", "content": "It does some really, really snazzy things. There is a lot of bells and whistles, knobs, etcetera. But some of the basics that I use it for is clearly going to be the mapping inventory. Their one IP table is fantastic. Lets me get away with doing a lot of really cool stuff in that department. We have not integrated it with any of our additional systems as of yet for ticket generation, etc." }, { "role": "user", "content": "Okay. So is it, would that be like simpler?" }, { "role": "assistant", "content": "Something in that line?" }, { "role": "user", "content": "Something in that line? Okay. Of course, yeah. So, yeah, we're definitely able to do all that and more. I think you'll definitely find this super interesting. Do you mind if I give you a ring, say, next week to see if what you're thinking?" }, { "role": "assistant", "content": "Yep, that's fine." }, { "role": "user", "content": "Okay, perfect. The same time on Thursday next week work for you?" }, { "role": "assistant", "content": "Sure. Your name was once again?" }, { "role": "user", "content": "Yeah, I'm Thomas." }, { "role": "assistant", "content": "Thomas. Okay, Thomas. Do you have a last name?" }, { "role": "user", "content": "Yeah, Thomas Wrestler with IP fabric." }, { "role": "assistant", "content": "Okay. All right, sounds good. We'll talk again next week." }, { "role": "user", "content": "All right, thank you. Yeah, I'll send you over a calendar invite, so you know I'm calling and I'll send you over that. I'll send you over the demo right now, as well as a little bit of features on ManageEngine versus IP fabric as well." }, { "role": "assistant", "content": "Okay. Sounds good." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hey" }, { "role": "user", "content": "Hello?" }, { "role": "assistant", "content": "Yes?" }, { "role": "user", "content": "Hi this is Nathan calling from collective. Did I perhaps catch you in a good time?" }, { "role": "assistant", "content": "From who?" }, { "role": "user", "content": "I'm calling from a company named Collectiv. Actually, I was having some conversations with director of budgetary planning at your company. So basically I was trying to introduce collective, as we do consulting services, and during conversation they mentioned that pretty much your department workload of financial reporting and that you guys might be open to hear new ideas on how to streamline daily operations. And she referenced and recommended that you or the new CFO might be the right people to discuss this." }, { "role": "assistant", "content": "Yeah, it probably will be a few weeks before we can talk about anything like that because we're right in the middle of our budget of season." }, { "role": "user", "content": "Well, definitely." }, { "role": "assistant", "content": "Yeah, it's kind of like All hands on deck right now. So we are going to be evaluating doing something like that in the near future, but probably not for another six weeks until we get the budget done. So if you want to reach back out, that would be fine. Or if you want to send me some information, that would be fine as well. I just don't have any time to really entertain this at this time." }, { "role": "user", "content": "Yeah, well, I'd be happy, definitely, to share some information." }, { "role": "assistant", "content": "But I'm definitely interested, in talking to you about this, but I just, like I said, it's just not a good time right now." }, { "role": "user", "content": "Yeah, yeah. Pretty much everything is hectic around everything. Well, I'd be happy to share some information with you just so you can have that on your inbox. But instead of me, like, trying to reach out and take this from the scratch, maybe I can send some invitation for, like, as you see, in like, six weeks from now, just so we can put something in the calendar beforehand, and then we can just do follow up. Just make sure we all set for that chat." }, { "role": "assistant", "content": "Yeah, that's fine. You know, I need to talk to my CFO and see what, you know, what his thought is about what he wants to do in this area. He's new to the company, so that's why I'm having to help him so much with the budget. But, yeah, I'll have a conversation with him. But, yeah, if you want to send me an invite, that's, that's fine." }, { "role": "user", "content": "I appreciate that. I have your email here. Name? Last name at company dot com?" }, { "role": "assistant", "content": "Yes." }, { "role": "user", "content": "Okay, great. Which time zone. Are you. Are you in Texas Central?" }, { "role": "assistant", "content": "Central" }, { "role": "user", "content": "Perfect. What do you prefer most? Just so I can. Morning or afternoon?" }, { "role": "assistant", "content": "It doesn't matter." }, { "role": "user", "content": "Oh, okay, great. I'll send something on the calendar like that. And, you know, we're looking very forward to the chance to talk to you." }, { "role": "assistant", "content": "Okay. All right, well, I appreciate you reaching out." }, { "role": "user", "content": "Yeah, definitely. Have a great time." }, { "role": "assistant", "content": "Okay, bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hi" }, { "role": "user", "content": "Hey there. Am I speaking to mister Justin." }, { "role": "assistant", "content": "Yes" }, { "role": "user", "content": "Hi there Justin. My name is Arvind. I'm calling you from a software company called Elevate. We are into sales commission automation. Now, the reason I reached out to you Justin, because I was on LinkedIn a while back, and I noticed that you have a fairly large sales team of about 100 folks and you're also growing. Now, I was just a little curious to know that, you know, given the scale of your sales team currently and the kind of hierarchies and probably compensation rules in place, is there any central tool that you have to manage commissions currently? Is that. I mean, is that. Do you face any pain point in that area at all?" }, { "role": "assistant", "content": "No, there's no centralized tool. And yes, it is a pain point." }, { "role": "user", "content": "Okay, perfect. All right Justin. What we do is we help automate your sales commissions, which means. Right, from managing your commissions all the way to payouts, everything is done very seamlessly. Now, how do you currently manage your commissions? Is that through spreadsheets?" }, { "role": "assistant", "content": "Yes." }, { "role": "user", "content": "Okay. Okay, great. So most of the clients that we work with also sort of manage it with spreadsheets, but what they realize is as the team starts growing and expanding, it starts to get a little tedious. There's a load on the finance team as well as whoever handles sales operations. So, you know, I'll just cut to the chase. Is this something that you'll be interested in? I'd love to walk you through our platform for about ten to 15 minutes if you have a free slot sometime this week." }, { "role": "assistant", "content": "I can't do this week. I could do next week, but, yes, it would be of interest." }, { "role": "user", "content": "All right, perfect. What day next week works? I'll send you an invite right away." }, { "role": "assistant", "content": "Yeah..I'll just look at my calendar here." }, { "role": "user", "content": "Oh, okay. All right." }, { "role": "assistant", "content": "Monday or Wednesday is good." }, { "role": "user", "content": "Monday. Okay, Monday, Wednesday. And what time? does the same time work?" }, { "role": "assistant", "content": "Yes, that should be fine." }, { "role": "user", "content": "This time is okay. All right. All right, I'll do that. I'll be sending you an invite shortly. Look forward to running you through the platform. Before we cut the call, I just have a couple of questions. Was I right when I said that? I mean, based on LinkedIn, it says your sales team has about 100 folks. Is the ballpark figure about that much?" }, { "role": "assistant", "content": "Yeah, it's probably about that. Not all of them will be commissioned, but it's probably about that." }, { "role": "user", "content": "Okay. Okay. Is there any kind of. So currently, where do you store all your deal related data? Do you have a centralized CRM in place?" }, { "role": "assistant", "content": "Uuh.. Yes." }, { "role": "user", "content": "Which one would that be? It'll just help me prepare for the demo. A little better… you know I can make it more relevant to you." }, { "role": "assistant", "content": "So it's our own ERP system." }, { "role": "user", "content": "Okay. You have an internal ERP system?" }, { "role": "assistant", "content": "Yeah." }, { "role": "user", "content": "All right. So we'll have to figure out the integration bit because what we usually do is we. So there's two kinds of data that we need to fetch to automate commissions. One is the deal related data, and one is if you have some kind of an invoicing or accounting tool. Basically because some companies tend to incentivize their salespeople on invoices collected or when the invoices realize or the payment comes in. Some companies also do it on booking meetings. Right. So we usually integrate with both the systems. Do you have any accounting tool in place where all invoice related data is stored? Currently?" }, { "role": "assistant", "content": "Yes." }, { "role": "user", "content": "And which one would that be?" }, { "role": "assistant", "content": "It would be the same ERP system." }, { "role": "user", "content": "Or the same ERP system. All right. Okay. So we'll have to. We'll have to maybe during our call, sort of discuss as to how, you know, we're going to go about integrating this. Do you have any APIs for this ERP system?" }, { "role": "assistant", "content": "Yes." }, { "role": "user", "content": "Okay, perfect. That should solve the problem. I think I've got all the information I need. It was great talking to you. Have a great week. We'll connect next week on the call. I'll send an email shortly." }, { "role": "assistant", "content": "Cheers. Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hi" }, { "role": "user", "content": "Yes" }, { "role": "assistant", "content": "Hey, this is Ashley calling with second nature. I'm going to be honest with you, this is a cold call. Can I have 30 seconds of your time or would you like to hang up?" }, { "role": "user", "content": "Well, my inclination is to hang up, but you got 30 seconds." }, { "role": "assistant", "content": "Okay, I'll be quick. So I typically get invited by sales enablement teams that are frustrated that they don't have enough personal time for new hires during the onboarding process or they don't know where to focus the little time coaching that they do have to make the most impact or they can't measure the impact of their training programs. If you could change any of these, what would it be? Is that a good one?" }, { "role": "user", "content": "So it was, it was good because it started out with a good open question. So I teach, I run our global value selling program. So good introduction, really like the technique. Now let's dispense with this. Umm.. What does your product do?" }, { "role": "assistant", "content": "Okay, so for training we can provide scalability. We've certified 1500 sellers in 30 minutes and there's no other solution that can do that. And Jenny is an immersive simulation so your sales reps can practice with her on the fly even if it's ten minutes a day. So it's like muscle memory. They get to practice and practice and practice. They're scored and they can do it on their own time. They're scored and the information…." }, { "role": "user", "content": "Okay. Okay. Timeout, timeout, timeout, timeout." }, { "role": "assistant", "content": "Yes." }, { "role": "user", "content": "This is an application platform in the cloud." }, { "role": "assistant", "content": "Oops, I'm sorry." }, { "role": "user", "content": "So this is an application runs in the cloud, correct?" }, { "role": "assistant", "content": "I am. Honestly. That's a great question. I don't believe that it runs. She is an AI, so she learns as you go. And what we do is either you can create your own simulations or we could have our team of experts. What they do is actually you let them know your training process and your company messaging and they build her that way so she'll actually ask you questions." }, { "role": "user", "content": "Are you a platform? Are you a service? Are you an application?" }, { "role": "assistant", "content": "Yes, we're SaaS. Yes, yes. So it's in the cloud." }, { "role": "user", "content": "Yeah. Okay. Okay, so you're SaaS. Okay. Do you connect into a content learning management system or are you a platform." }, { "role": "assistant", "content": "Okay, okay. What we do. Oops, I'm sorry. Go ahead." }, { "role": "user", "content": "Okay. So as the customer, you want to keep me talking. So a couple things here. A couple things. Okay. So this provides e-learning modules or this provides simulations? And these are built either by your customers or by your team." }, { "role": "assistant", "content": "That's correct. And we can integrate. If you do have a current LMS system, that's not a problem. So we compliment that because we put the end user in the actual situation. So basically, the way to look at it. So imagine the sellers ingest all the learning content in your LMS system and then uses second nature as a way to do the practical training. It's like the LMS is like school. Second nature is like the field trip, interactive, and it's a replica situation." }, { "role": "user", "content": "Okay, so you're all about simulations? Yes?" }, { "role": "assistant", "content": "Yes, yes. And you can also do webcam recordings as well. If there's any new messaging that needs to be rolled out. One of our clients actually used us at their SKO, and so everybody was aligned on all the company messaging. You can run it as a gamification as well." }, { "role": "user", "content": "Okay. Okay, okay. Okay." }, { "role": "assistant", "content": "How big is your company right now? We have about 200. 200 employees, and we do work with large companies as well. Zoom, Twilio, checkpoint." }, { "role": "user", "content": "Sorry, you totally broke up. I was. I was driving over a bridge. So who are the companies that you work with? You work with Checkpoint. Who else?" }, { "role": "assistant", "content": "Checkpoint, Zoominfo, Twilio, SAP, lookout, and that's just to name a few." }, { "role": "user", "content": "Okay. And those are all enterprise customers or they're just playing with your product for free?" }, { "role": "assistant", "content": "Oh, no, those are all enterprise customers. Or actually, Zoom has Jenny, what we call our AI, on their org chart. So they're actually the ones that trained over 1600 reps on their new Zoom story, which was competitive position." }, { "role": "user", "content": "How are you used with Twilio?" }, { "role": "assistant", "content": "So Twilio that's one of our largest companies. They're the ones that use this for their SKO, and they set up a training. Within 72 hours, we had 1300 sales reps certified. And their challenge was getting sellers trained for selling individual products to a suite. And they also knew positioning around their acquisition." }, { "role": "user", "content": "Okay, so here's the deal. This is what I'd like you to send me to pique my interest." }, { "role": "assistant", "content": "Well, thank you." }, { "role": "user", "content": "So Rhea is the head of enablement over at our company. I know her really well. I worked with her for a number of years over at. So this is what you can send to my corporate email. Let me give that to you. It's my first name at company dot com, okay. Want to know the companies you're working with. Want to know the specifics around Twilio and want lingering that shows either on a YouTube or a video, how your stuff works. I promise I'll check it out. Because one of the things that I'm always focused on is muscle memory around the value selling methodology and building simulations. Doing a ton of that work right now. And if your product can help. I'd be certainly, you know, I'd want to run that kind of up the black hole in my organization because I think it's an area that we struggle with. I am a minute away from Microsoft headquarters. I'm going to be working with them on some CRM solutions." }, { "role": "assistant", "content": "We're actually speaking with them as well." }, { "role": "user", "content": "Awesome. So if you go ahead and send that to me, I will definitely check it out. Please feel free to follow up with me if you don't hear from me within a week. I definitely have interest in something like that. It just kind of depends on how it's all being used and deployments and all that good stuff. How does that sound?" }, { "role": "assistant", "content": "That sounds really well, actually. I am not the account executive. That's Michael. So I'm going to run all of this by him as well. And that way I make sure I get you all the information." }, { "role": "user", "content": "Do me a big favor. Don't make Michael call me again." }, { "role": "assistant", "content": "I won't let Michael call you." }, { "role": "user", "content": "Have him send me the information that I requested, and I will take a look at it. And we'll just get right to the heart of the matter whether or not we can use it. And I would be willing to entertain a call with Michael after I respond to the email letting you know what I think from my perspective." }, { "role": "assistant", "content": "Okay, that sounds good to me. I have all this noted, and I will get with him and we'll get that right over to you." }, { "role": "user", "content": "All right. Hey, great intro, by the way. I love that \"you have the opportunity to hang up if you're not interested.\" Yeah, no, it's good. I hate it when SDRs just kind of run into their spiel like they're reading off a script. And because you gave me the option, it was thoughtful. I thought about it for a second. I said, all right, better be good. And you, and you, you gave me that power. That was an excellent intro. You can, whoever's doing training for you, tell them that the value selling program owner really liked your interest." }, { "role": "assistant", "content": "Well, that came from myself. So I'm going to pat myself on the back for that one." }, { "role": "user", "content": "I love it. I love it. It's very fair and it empowers your caller, believe me. You got too many sdrs. Just kind of jumping into spiel. That was great. All right, I do have to run. Thank you. I look forward to that email. I definitely will check it out because I am interested in this area." }, { "role": "assistant", "content": "Okay, that sounds great. I'll get this over. And thank you so much for all that feedback as well. You just made my day." }, { "role": "user", "content": "Awesome, awesome. Keep at it. You know what the next rule is?" }, { "role": "assistant", "content": "What's that?" }, { "role": "user", "content": "Got to strike. You got to strike while the iron is hot. So you just had a successful call. Go make another one." }, { "role": "assistant", "content": "I'm keeping it going." }, { "role": "user", "content": "Have a wonderful day." }, { "role": "assistant", "content": "All right. Thank you. Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "assistant", "content": "Hi, this is Dom calling from Cognism. How's your day going?" }, { "role": "user", "content": "Pretty good. What's going on?" }, { "role": "assistant", "content": "It's good to hear. Yeah, I know. I'm probably catching you out of the blue this morning. Just wondering if you had 20 seconds I could tell you why I was reaching out." }, { "role": "user", "content": "Sure." }, { "role": "assistant", "content": "Awesome. Yeah, so the reason why I was giving you a call is because here at Cognism, we work with a lot of sales and business development leaders like yourself to provide you guys with validated mobile contact data for your prospects. As you know, a lot more people have been working from home these days. So business development leaders have actually noticed a drop-off in connections and gaps in mobile coverage. I was just calling to see what kind of process you and your team had in place for when you don't have, like, the full contact data for your most important leads." }, { "role": "user", "content": "I'm not one that would be in charge of that, but I can maybe at least direct someone to you. Well, hold on a second. Let me get pen and paper here. Wasn't at my computer." }, { "role": "assistant", "content": "No, no worries." }, { "role": "user", "content": "What's a good contact for you? I can maybe put somebody in touch with you here." }, { "role": "assistant", "content": "Well, I mean, generally, you know, I'd like to talk to somebody who's closer to the user end side of the situation. You know, I noticed on LinkedIn you were business development manager, so I assumed you'd be using, you know, these tools in your day-to-day basis. By any chance? You know, are you using any zoom info or Lusha in your day-to-day operations?" }, { "role": "user", "content": "We use. Are you talking about, like, Zoom meetings? So, like, we use Microsoft Teams? Is that. If that's what you're referring to?" }, { "role": "assistant", "content": "Oh, no, I'm actually talking about, like, a data provider, like a sales intelligence tool." }, { "role": "user", "content": "Oh, yeah. We use what? We use Sherpa for our CRM and then we resell Konica printing equipment. So we deal with Konica, who has phone systems and everything like that that we use." }, { "role": "assistant", "content": "Okay. So you're already probably getting your contact data for leads and stuff through them?" }, { "role": "user", "content": "Yes." }, { "role": "assistant", "content": "Okay. And by any chance, you know, when. When you don't have, let's say, a valid phone number for one of your contacts or leads that came in? What's typically the route you go through to try to extract that information?" }, { "role": "user", "content": "We've got.. uh.. We've got a couple different things, but we rely on our CRM system a lot for that. And then our sales people that are out in the field putting the right information into the system." }, { "role": "assistant", "content": "Got it. Okay. Yeah. And by any chance those people on the sale? I'm sorry, those people on the field, are those just regular reps or they, you know, VPs or sales directors?" }, { "role": "user", "content": "Really, all of the above. I mean, we've got our, you know, up-and-down-the-street reps and then our major account reps and then the management team that would be all out in the field with those guys." }, { "role": "assistant", "content": "Okay, yeah, that makes sense. But by any chance, are you having a team that has lead generation abilities that are actively sourcing the correct and accurate mobile numbers and direct dials and emails for all your contacts?" }, { "role": "user", "content": "I don't know what we use, but in terms of getting the correct contacts, we've got a system that pulls up our lease information and competitive lease information and then basically gives us that account. I don't know that it necessarily gives us the contact info, though." }, { "role": "assistant", "content": "Yeah, so, I mean, Cognism, just to give a little background, and I'm being pretty vague right now, but Cognism pretty much is just like one of those platforms, except we do help with the account by giving you the list of accounts, but we also give you the titles and industries that you would want to be pinpointing. And let's just say, you know, you want a John Smith that, you know, and you don't have their mobile number or their direct. We actually go out and human verify that on demand for you within 48 hours. That's pretty much what we do here at Cognism, is we just equip sales teams with more accurate mobile phone data as well as emails and directs because those have been, you know, valuable in the past. By any chance, you know, would you be interested in getting a free data sample from us and then you can kind of compare your coverage with ours?" }, { "role": "user", "content": "Umm.. Yeah, that, I mean that.. uh.. you can send that to me directly and I can get with our team and see on the back end because I don't, I don't handle that part of it. But, uuhm… yeah, I can get with our team and say, hey, does this make any sense to check into? I'm happy to do that." }, { "role": "assistant", "content": "Yeah. By any chance, would you have like 15 minutes we can throw on the calendar for this week and we can meet with one of our data specialists? They're the ones that take care of the whole data extraction on the platform and they'll have more of, like in detail conversation with you about the titles. You're trying to pinpoint the industries, what kind of verticals are working, that type of stuff." }, { "role": "user", "content": "Yeah, that's fine. I can, I can do a 15-minute call sometime this week." }, { "role": "assistant", "content": "All right. Would tomorrow work for you?" }, { "role": "user", "content": "Tomorrow is not going to be good. I'm pretty busy tomorrow." }, { "role": "assistant", "content": "All right. Are you in eastern time by any chance?" }, { "role": "user", "content": "Yes." }, { "role": "assistant", "content": "Okay, so let's see here. Would, would 11:00 a.m. on Wednesday be all right for you?" }, { "role": "user", "content": "Yeah, give me a second. I'm jumping into my calendar." }, { "role": "assistant", "content": "No worries. Take your time." }, { "role": "user", "content": "Wednesday at eleven? Yeah, that's fine. Yep." }, { "role": "assistant", "content": "Awesome. Yeah, I'll put you in for Wednesday at eleven and we'll have a more enriched discussion then. But is there any other information that you want me to jot down the notes just so we can make sure we use the best use of your time?" }, { "role": "user", "content": "No, I don't think I have anything specific. Do you have my email address?" }, { "role": "assistant", "content": "Then the one I have on file right now is first name at company dot com." }, { "role": "user", "content": "Yep, that's it." }, { "role": "assistant", "content": "Awesome. Great. Yep. I'll send you that email next few minutes here for the confirmation and I look forward to talking." }, { "role": "user", "content": "Cool. Sounds good." }, { "role": "assistant", "content": "Appreciate it. All right. Have a good one. Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hey Wade, it's Steve Richard from ExecVision. How's it going?" }, { "role": "assistant", "content": "Hey, I'm good, and yourself?" }, { "role": "user", "content": "Yeah, I'm doing well. Hey, I'm on a recorded line is that all right?" }, { "role": "assistant", "content": "Uh.. you're recording this right now?" }, { "role": "user", "content": "That's right." }, { "role": "assistant", "content": "Uh.. yeah, sure. I have no issue with that." }, { "role": "user", "content": "I appreciate that. So my understanding is you're a commercial sales manager, right? And you're overseeing the commercial team in that segment?" }, { "role": "assistant", "content": "That is correct, yes." }, { "role": "user", "content": "Okay, very good, and uh.. how many.. how many reps you're totally overseeing in your organization?" }, { "role": "assistant", "content": "How many.. say that again… you broke up in there." }, { "role": "user", "content": "How many reps uh in your organization in total?" }, { "role": "assistant", "content": "uh.. that varies. uh.. good days, it's around 12. It just depends on who's in the office, who's out in the field." }, { "role": "user", "content": "Oh I hear you.. yeah.. You're in Houston, right? I hope everything's going to get a little bit more back to normal there." }, { "role": "assistant", "content": "Oh, everything's been back to normal, yes." }, { "role": "user", "content": "Very good.. very good. Well, hey, the reason I'm calling is, umm, you know, a lot of folks that I'm working with right now are kind of in this new world, as everything that's shaken up in sales. They're trying to turn to their call recordings for the purposes of driving consistency in their team.. uh.. are you doing any recording of either calls or maybe online meetings, your zooms, your teams, those kinds of things?" }, { "role": "assistant", "content": "uh.. Yes, I record every single one of my zoom meetings and save them in files. My team is set up to do that through Microsoft Teams and at the same time we do have the capabilities to record our own calls." }, { "role": "user", "content": "Phenomenal okay very good so you're very bought into this, you're trying to drive consistency, get people doing their calls in a similar way, right?" }, { "role": "assistant", "content": "Correct." }, { "role": "user", "content": "Very good. So one of the challenges I mean in terms of kind of crawl, walk, running, it sounds like you're walking very well, one of the things that people say is they're looking for the opportunity to take that to the next level to really bring forward much more sophisticated call libraries and then also take advantage of uh transcription – \"speech to text\", which has taken a huge leap forward in the last few years so that you can start identifying trends, getting analytics around what's happening and then more importantly having the system automatically surface coachable moments for you so that you can rather than having you know to comb through or rely on your reps to send you something you'll.. you'll be notified automatically if there's something that's worth uh your time, like you know maybe an excellent call or maybe a call where you could help them improve. So I'm wondering if you might be able to do a quick call to hear how some of your peers are using that technology at other companies?" }, { "role": "assistant", "content": "Uh, you're.. you're kind of cutting in and out unfortunately, you said could I be able to do a call for what?" }, { "role": "user", "content": "To see how some of your peers are using this kind of what's called conversation intelligence at other companies. I can walk you through what folks are doing and how you could take your game to, you know, really a good place to even the next level." }, { "role": "assistant", "content": "Umm.. I honestly think we're okay for right now. We're currently looking at alternate CRM systems that'll hopefully enhance uh some of the people that within our team to get things out faster, talk to customers a little more consistently and training and everything but yeah for right now we're just trying to implement that system and I think we're okay for right now." }, { "role": "user", "content": "What uh.. what CRM are you on today?" }, { "role": "assistant", "content": "Uh we just utilize an internal system we use Sage, we have Microsoft Teams, we have a couple of different systems umm.. but looking at other ones that we're going to be utilizing for project management for customer service or customer relations management uhm.. you know a couple of different systems that we're evaluating." }, { "role": "user", "content": "Interesting so funny enough uh.. Sage Intact, I mean they're really more of like a financial system but Sage Intact is one of our customers. So they use, they use ExecVision all the time and just I think I kind of misspoke before we're not a CRM but rather it's transcription and it's the ability to use call recordings for training and coaching to help the reps get better because you know I heard what you said about using your recordings of Microsoft Teams meetings but the challenge with that is like nobody has an hour to sit there and listen minute for a minute uh.. this is all about how do you pinpoint just the focus area and look I totally get that you're not in a buying mode right now, if you're open to leaving commerce off the table, I think if you saw this and were introduced to this topic, to this idea, I think it would you know, it'd probably help you a ton as you're looking forward for your team." }, { "role": "assistant", "content": "uh.. absolutely, I understand. It's just that yeah right now we're not necessarily in that in that mode. We're just we're incredibly busy right now, will tell you that to where it'd even be put on kind of the back burner but uh for that matter it's something that we're not actually, you know turned off from entirely, it's just right now it's not that the time for us by any means." }, { "role": "user", "content": "Yeah just a bit a bit too busy at the time? I.. I get it. uuhm so let me.. let me ask you this, you know uh obviously like you're sales rep, so I wouldn't be doing a good job if I didn't try again and didn't try for that third time and look we can keep it brief we can keep it to a 20 minute and really serve as a resource for you uh for example we have a really good guide to how to create a call coaching culture and some time saving methods when using recording, so you know I would.. I would just set expectations we'd be doing this with you Wade and give you a lot of value for that time and then after that certainly if nothing came of it for many months that's okay. So what what.. what would you say we give a shot for that?" }, { "role": "assistant", "content": "I tell you what, if you've got kind of a cut sheet or some documentation or handouts that you'd like to send over, I can take a look at them. uhm feel free to do that, allow me to review and kind of see what you'll offer and then I can make a decision from there if that works for you." }, { "role": "user", "content": "That works for me. What's the email?" }, { "role": "assistant", "content": "Yes, W-arnold. w-a-r-n-o-l-d at quick serve, q-u-i-k-s-e-r-v dot com." }, { "role": "user", "content": "Got it. And last question for you, when you think about your current process, you record all those Microsoft Teams calls um what's.. what's been the.. you know if you had a magic wand, then you could.. you could have something where you got a lot more value from those calls. What would that look like? The only reason I ask is that way I can send the right content for you." }, { "role": "assistant", "content": "uh.. so what would be the right call? Is that what you're asking?" }, { "role": "user", "content": "So I'm saying, if you had a magic wand and you could.. you could change one thing about how you're using those Microsoft Teams call recordings, what would that one thing be; to make it easier for you, to make it more effective, what would you do?" }, { "role": "assistant", "content": "Uh just the i guess the compatibility of being able to condense that file and send it to people that uh.. you know.. i send a lot of this information and people need to be able to evaluate it and look at it and read it and so if that content could be collapsed versus trying to send a larger file, a larger recording. That would certainly be helpful." }, { "role": "user", "content": "Interesting. Okay, so Wade, are you.. when you record at Microsoft Teams meeting are you then sharing that with your customer and your prospect, who can share it with other decision makers?" }, { "role": "assistant", "content": "uh.. in some sense, yes. I will send it to people who request it, I'll send it to some of our trainees also people across the country that need to review it and look at it uh but yeah for the most part it's nice that they're sending it to their customers, I just provide it for anyone that asks." }, { "role": "user", "content": "Okay that is a yeah.. that's something.. that's sending a snippet. I can.. I'd be happy to share.. I'll even share a snippet of our call so you can see what that looks like? with the video of the teams. And hey last question for you umm.. across Quickserve, so outside of commercial sales, how many total uh customer facing reps are there? So if you look at the entire business outside of your segment." }, { "role": "assistant", "content": "uh.. we've got a few out there on the field right now, probably anywhere between half a dozen to upwards to, you know two dozen. It all just depends on who's hiring, some of our distribution partners out there, some of our agency reps, uh people of that nature. So yeah it ranges anywhere between half a dozen to maybe up to two dozen or so." }, { "role": "user", "content": "Okay. Okay and then do you guys have a call center as well?" }, { "role": "assistant", "content": "uh.. you're you're basically speaking to it. This is our call center here in Houston." }, { "role": "user", "content": "Oh, interesting! Okay, so because I knew you're a commercial sales manager and when you started talking about Microsoft Teams, I was getting the impression that your team's dealing with some of the mid-size commercial accounts as opposed to being more of like, uh, you know, like a call center taking inbound calls and doing outbound calls like that." }, { "role": "assistant", "content": "We do. We have our own team here internally that supports a lot of different customer bases out there." }, { "role": "user", "content": "Got it. Okay, because you've got your partners and your distribution channel, so you're.. you're supporting them there as well." }, { "role": "assistant", "content": "Correct, yes." }, { "role": "user", "content": "All right, very good. Hey, last question because I know you mentioned you use Teams and you're thinking about switching the CRM, but that hasn't happened anytime soon, umm.. do you have a call center management platform that you use, like Five9, RingCentral, that kind of thing?" }, { "role": "assistant", "content": "uh.. I honestly could not tell you what our internal system are.. uh I'm not that familiar with it or who runs, better operates that. So I couldn't even tell you that, honestly." }, { "role": "user", "content": "Okay, and what I meant by that is, like, your team that's taking phone calls, when they take inbound phone calls. What is that phone system that they're using for taking the inbound calls?" }, { "role": "assistant", "content": "uh.. we just have Comcast, for that matter; I guess that's all I can really kind of reveal or tell you.. I.. uh, really don't know." }, { "role": "user", "content": "No that's okay, no Comcast works just fine. Hey Wade, thanks for taking the time. I really appreciate it, and uh.. you know I'll drop you this info. Hey, last go, because I'll tell you what, that problem you have where you're trying to send recordings, big recordings, we can help you solve that one actually quite easily. Would you be open to.. because I know you're going to look at that info, you're probably going to have questions. Would you be open to a quick call after you see it? So, I'll send it over, and then we do a calendar, and again, we can keep it real brief. When you see this, I think you're going to go, wow, you know, that would help me a lot." }, { "role": "assistant", "content": "uh.. allow me to review everything and then I can get back to you on it." }, { "role": "user", "content": "Very good. Wade, thank you for your time." }, { "role": "assistant", "content": "Yep. Absolutely." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hello, Tom. I'm gonna be honest with you this is actually a cold call. Would you like to hang up or let me have 30 seconds?" }, { "role": "assistant", "content": "That depends on what it's about." }, { "role": "user", "content": "Ah, Well, okay, so let me have 30 seconds and if you don't want to talk to me at the end, we can end it there. Sound fair?" }, { "role": "assistant", "content": "Yeah, fine, yeah." }, { "role": "user", "content": "Alright, Tom, so I typically get invited in by managing directors of successful and ambitious companies, but they have the honesty to recognize perhaps sales is a bottleneck to growth and so they're probably frustrated that their salespeople maybe are not motivated or reluctant to pick up the phone. Others are worried that perhaps, that's not an issue, but when they do, if they listen to them, they sound a bit cringe-worthy, and they think to themselves, 'You know what, I probably wouldn't want to meet with that person.' Or that may not be the case, it could be the fact that you're a little concerned they don't qualify hard enough, and as a result you're running around kissing frogs, meeting the wrong sort of person, and it's having a knock-on effect. I mean, I get the feeling you're probably gonna tell me that none of that applies in your world." }, { "role": "assistant", "content": "No, I think you can always improve sales, that's for certain, it's the heartbeat of a business. So yeah.. sorry, I didn't catch your name." }, { "role": "user", "content": "Oh, it's Benjamin, sorry my fault. So can I just ask a quick question? Of those three things, not picking up the phone, perhaps not engaging decision-makers, or perhaps not sounding like they belong, if you could wave a wand and fix one in your business, which would it be?" }, { "role": "assistant", "content": "I think it's about activity, actually. So it's about meeting more of the right people." }, { "role": "user", "content": "Talking to more of the right people?" }, { "role": "assistant", "content": "Yeah." }, { "role": "user", "content": "Okay, I've had my 30 seconds, do you mind if we talk for maybe one more minute?" }, { "role": "assistant", "content": "Yeah, sure." }, { "role": "user", "content": "So, when you say, 'the activity', what do you mean exactly? Can you give me an example?" }, { "role": "assistant", "content": "I just mean it's about lead generation, and you know, getting to the right people. So we've got a great offer, but it's about trying to get to those people. So, having more warm conversations. So that we can explore needs. A little bit like you're doing today. So, Benjamin, tell me about you, what do you do, what do you want?" }, { "role": "user", "content": "Well, if I told you I help fix these problems, and I've helped companies in your sector eliminate some of these forever, I mean, what would you say? Would you say that's something you'd want to explore further?" }, { "role": "assistant", "content": "Yeah, I'd certainly be interested." }, { "role": "user", "content": "Okay, so let me ask you a question. Let's pretend I could help your guys get through to more people at the right level, and you believed I could do that, is there any reason you wouldn't invite me in for half an hour, 45 minutes?" }, { "role": "assistant", "content": "No, no, absolutely not." }, { "role": "user", "content": "No? Have you got your diary there, then?" }, { "role": "assistant", "content": "I do, yeah." }, { "role": "user", "content": "Great! What date are you looking at?" }, { "role": "assistant", "content": "uh.. not next week." }, { "role": "user", "content": "No? Good, I'm camping next week." }, { "role": "assistant", "content": "Oh, lucky you." }, { "role": "user", "content": "Yeah well, it's gonna rain, so maybe not so lucky, I'm thinking." }, { "role": "assistant", "content": "Let me look. uhm.. may be on Thursday, the 7th?" }, { "role": "user", "content": "Oh, I'm with a training all day that day." }, { "role": "assistant", "content": "Okay." }, { "role": "user", "content": "How's the eighth look for you?" }, { "role": "assistant", "content": "uh, the eighth.. actually I'm in London on the eighth. So I could meet.. I don't know where you're based, whereabouts are you? Could you meet in London?" }, { "role": "user", "content": "I could if need be, yeah, if you wanted to meet in London that's fine. Happy to do that. Where are you based?" }, { "role": "assistant", "content": "I live in Sussex. My business is in London." }, { "role": "user", "content": "Perfect! Yeah, I could meet you in London. What time would you like to meet, and whereabouts?" }, { "role": "assistant", "content": "So why don't we do ten o'clock? Somewhere in the West end, Picadilly area?" }, { "role": "user", "content": "Yeah, sounds great! 10 a.m. on the 8th. Can I get an email from you, and I can confirm this with you as well?" }, { "role": "assistant", "content": "Yeah, its my first name at company dot com." }, { "role": "user", "content": "Okay, now, can we just agree on a couple of things? Like I said, I don't know if I can help you, so if by the end of this meeting you don't feel comfortable with me, or you don't think I'm someone you want to move forward with, would you feel okay telling me no?" }, { "role": "assistant", "content": "Yeah, I would, absolutely. I don't waste people's time and I don't waste my time." }, { "role": "user", "content": "No, great, man after my own heart. And likewise, look if I don't feel like I can help you, I'll be honest as well and say, 'you know Tom, I can't help you.' You wouldn't be upset if I said I couldn't help you despite the fact you're agreeing to meet with me?" }, { "role": "assistant", "content": "No, no, that's fine. And if you could send me some stuff beforehand that outlines the sort of stuff you do." }, { "role": "user", "content": "Yeah, yeah I'm happy to do that. Anything specific you want to see?" }, { "role": "assistant", "content": "Nothing specific. May be about lead generation and who you've worked with before." }, { "role": "user", "content": "Alright. Oh, and one last thing, look if we don't say no to each other, do you mind spending a few minutes trying to figure out a clear next step on how we'd move forwards? If we get that far." }, { "role": "assistant", "content": "Of course, yeah." }, { "role": "user", "content": "Fine! Well, look, I'll send you an email confirming this, and I'll get an invite over to you. And oh, one last question, can you think of any reason you might want to cancel? I mean you're not gonna hang up and think, 'Oh my goodness what have I just done? I've just agreed to meet a Salesman.'" }, { "role": "assistant", "content": "No." }, { "role": "user", "content": "I thought I'd ask. Hey, I appreciate your time. Have a great weekend, and I'll see you in a couple of weeks." }, { "role": "assistant", "content": "Okay, great stuff." }, { "role": "user", "content": "Cheers, thank you!" }, { "role": "assistant", "content": "Bye." } ]

[ { "role": "system", "content": "You are a roleplay master that excels at mimicking any personality to help users simulate and practice realistic cold calls." }, { "role": "user", "content": "Hi am I reaching the owner of Cake's Body Bar?" }, { "role": "assistant", "content": "Yes." }, { "role": "user", "content": "Great. So, I'm gonna be honest with you this is a cold call, uh.. so I do have something to pitch to your business. Would you like to hang up now or give me 30 seconds and then you can decide." }, { "role": "assistant", "content": "No go ahead and tell. I'm driving but I can listen." }, { "role": "user", "content": "Alright, thank you. Yeah, so I checked out your listing on Google, uh, and I saw that you do body sculpting. So we actually are an agency that helps uh estheticians and Medspas with their client acquisition, umm.. so hypothetically, if you'd work with us, we actually handle your entire advertising as well as the appointment setting process. So we have a team of uh appointment setters actually call the leads for you and uhm.. so we get you a minimum of 15 prepaid Body Sculpting appointments in your calendar every month or your money back. Does that sound like a fair deal?" }, { "role": "assistant", "content": "It does, but honestly, right now, I completely stopped advertising because, but I'm too busy. It's just me in the saloon, I'm a sole proprietor, I'm the only one, there's no employees it's just me and when I was doing even just minimal, like I had one um.. ten dollar, fifteen dollar a month budget for Google ad and another one that was about fifty dollars for Facebook. Umm.. but I haven't ran anything in about six months because I was getting too much business and I didn't.. I was having to put.. schedule appointments three or four weeks out and by that time people were uh.. looking for care elsewhere. They needed.. uh they wanted Services sooner than that." }, { "role": "user", "content": "Oh, Okay." }, { "role": "assistant", "content": "But you can put me on a call back list, and this is a service I'm interested in uhm.. eventually having uh just right now I'm in the middle of uh.. I mean it's just me. I am trying.. in the middle of negotiations trying to get a building where I can hire some of my students that I've taught and have them come in and I can provide services to more than one person at a time but right now I can only.. I'm, I'm running one room out of a, uh,, I'm running a suite, basically. And it's just me, there's no room for me to service more than one client and right now business is great so this is a good thing, just uh.. I'm not able to.. that's not something I'm able to do right now. Would you be able to put me.. schedule me a callback then, cool?" }, { "role": "user", "content": "Yeah, sure. Alright I'll probably call you back in like a month or so, is that okay." }, { "role": "assistant", "content": "Yes, that should be fine." }, { "role": "user", "content": "Alright. You have a good day." }, { "role": "assistant", "content": "Thank you. You too." } ]