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RECREATION & SPORTS COORDINATOR Objective To gain a Recreation Supervisor position so that I can provide support to professional and part time staff. I am looking for the opportunity to guide day to day operations of high quality, community recreation facilities. I hope to provide the type of support and management conducive to a healthy work environment so that all staff can not only complete their roles & responsibilities, but also provide a facility that runs efficiently and offers exceptional service to members. Qualifications ACSM Exercise Physiologist TRX Qualified Instructor Personal Trainer AHA CPR/AED & First Aid Experience Company Name City , State Recreation & Sports Coordinator 03/2015 to Current Assisted in daily supervision and administration of facility and interacted with members to ensure programs were carried out in a safe and effective manner. Planned, organized and implemented recreation leagues and events throughout the calendar year. Supervised recreation programs, resolving any issues or disputes that may arise. Enforced safety and administered first aid to participants when required. Assisted supervisor in developing budget and developed innovative ways to increase revenue. Responsible for financial transactions including daily cash deposits and purchasing responsibilities including maintaining a purchasing card and receipt of sale. Company Name City , State Senior Health & Fitness Specialist Contractor 02/2013 to 03/2015 Developed and implemented programs to assess and increase the health and physical activity levels of various populations. Managed HealthCalc software program through the enrollment of new clients and maintained private records. Conducted health and wellness assessments for clients and assisted them with goal setting and strategies to improve and maintain their health and worksite wellness. Company Name City , State Health and Fitness Specialist 08/2012 to 02/2013 Developed and utilized special programs to connect with various health and wellness populations. Maintained great rapport with all customers ensuring all needs were handled in a timely manner. Entered appropriate documents into software database ensuring each participant was safe for physical activity assessments and participation. Company Name City , State Facility Manager 01/2010 to 05/2012 Supervised 40 staff at the university's 100,000 square foot facility and assisted in the new hire recruitment and training procedures. Provided exceptional customer service to all members and prepared daily reports recording any issues within the facility. Administrative support by assisting with budget preparation, financial reports, membership sales, payment records, account charges, collections and deposits Leadership .................................... 2014- Lead over 250 employees at The Center for Disease Control and Prevention's (CDC) "Healthiest Center Institute Office (CIO)" annual program and more than doubled their participation rate from the two previous years. Member of Center for Disease Control and Prevention Wellness on Worksite committee. 2012-Only intern hired to become part of the Progressive Exercise Specialist team based off of performance, professionalism, and dedication shown during internship. Education Bachelor of Science : Kinesiology 2012 East Carolina University , City , State Skills Microsoft Office Programs Budget Allocation Good interpersonal skills that can help in building a strong team for the growth of the organization. Ability to handle different projects for the organization effectively.
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FITNESS
| 827 |
OWNER/CONSULTANT Summary Proven marketing and public relations executive with expertise in creating, implementing and executing all facets of marketing, press and national promotions including major entertainment industry premieres, concerts and events, and national network and product launches. Extensive experience in the hospitality, music, family, biotech and non-profit industries. Highlights Experience Owner/Consultant August 2006 to Current Company Name － City , State Develop and implement public relations plans and strategies for top consumer brands and gain major local and national exposure for clients. Clients have included the First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College of Music, Keep California Beautiful and the locally-based Rock 'n Roll marathon and Kids Rock marathon series. Highlights include:. Securing placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, and numerous top daily newspapers and TV stations across the country. Consistently place major stories for local clients in all local San Diego and Southern California media, including all TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel & Leisure magazine, Carlsbad magazine, all area Z Code magazines, Ranch & Coast magazine, San Diego Business Journal etc. Associate Executive Director January 2001 to August 2006 Company Name － City , State Developed and implemented public relations plans and branding strategies to expand the musical instrument product market and increase public awareness of the benefits of music and music making for the largest trade-only music products show in the world and its non-profit media arm (AMC - now the NAMM Foundation). Oversaw two national PR firms. Developed strategic partnerships with major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, the Justin Timberlake Foundation and the John Lennon Educational Tour Bus to expand music-making messaging to millions of consumers. These partnerships resulted in hundreds of millions of media impressions worth an ad rate value of over $50 million dollars. Oversaw public relations strategies and activities for all NAMM messaging to the general public. Directed the national press launch of Sesame Street Music Works in 2002; annual petition drives, media campaigns and events on Capitol Hill; NAMM's Rose Parade activities; and youth marketing initiatives such as themusicedge.com. Campaigns I have overseen average 5 billion media impressions a year. Manager November 1997 to January 2001 Company Name － City , State Managed publicity and press coverage for all Walt Disney Records' products. Served as liaison with publicity and marketing departments to ensure seamless implementation of overall marketing plans. Chosen as only Walt Disney Records representative to serve on Michael Eisner's Disney Learning Partnership, a non-profit committee. Directed development of press kits; wrote all press releases, biographies and press materials for the label. Wrote and placed stories on WDR marketing strategies for trades such as Billboard, ADWEEK and Brandweek. Produced EPKs and videos for major CD and artist releases. Secured placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, and Entertainment Weekly. Planned, covered and executed all regional Walt Disney Records' events, including the Mulan press junket with Christina Aguilera and 98 Degrees and Lion King Broadway cast signings. Responsible for successful media launch of Radio Disney Jams album franchise, resulting in over 50 million consumer impressions. Spearheaded "Importance of Music" pro-social campaign, which resulted in increased press exposure for the label and spanned multiple Disney divisions. Developed relationship with NAMM, the International Music Products Association and the American Music Conference (AMC) which provided expanded press opportunities for relevant projects and artists (Phil Collins/Tarzan, Disney's Lullaby album) and promoted good-will message for Walt Disney Records. Account Executive January 1995 to November 1997 Company Name － City , State Planned, coordinated and executed full-fledged publicity campaigns tailor-made to each specific client. Successfully obtained major exposure for clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) and The Los Angeles Times. Celebrity talent booking (Inside Edition, American Journal) and coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners). Produced press kits, wrote biographies and press releases. Established and maintained contact with electronic, print and radio media representatives; coordinated media interviews. writer March 1994 to December 1994 Company Name － City , State Wrote articles for corporate newsletter. Interviewed executives, researched relevant issues and prepared articles for publication. Education Bachelor of Arts : Communications Public relations and writing , August, 1993 University of Missouri － City , State Communications Public relations and writing Skills ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles
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PUBLIC-RELATIONS
| 2,114 |
DIVISION OPERATIONS & RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Professional Experience Division Operations & Risk Oversight Manager 03/2014 － 04/2016 Company Name City , State Successfully planned and built a new business model for operations team; successfully streamlining internal processes and mitigating operational and financial risk Developed third party risk management oversight platform consisting of management, awareness and testing exercises Provided oversight of divisional monthly financial management requirements and oversight of budget administration (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Provided oversight & administration of divisional operational change management tool (PBF/ORR) Provided oversight of vendor SOW Harmonization (Operational Risk Prevention) Provided oversight and governance of divisional procedure documents Regularly provided operational and or strategic planning support to 5 Directors, COS, and VP. Operations & Risk Oversight Manager 05/2013 － 03/2014 Company Name City , State Planned and built a new business team for the division Provided oversight of Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) requirements and quality assurance responsibilities Departmental SPOC for risk oversight/awareness and remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight and governance of divisional procedure documents Regularly provided strategic planning and operational insight/support to 2 Directors and VP. Vendor & Compliance Manager 09/2011 － 05/2013 Company Name City , State Regularly reported to departmental Director & partnered with key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed and managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning and operational insight/support to 2 Directors. BPO Vendor Manager 12/2008 － 09/2011 Company Name City , State Regularly reported to departmental Director, Executive Director & partnered with key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic and international Managed Vendor performance to SLAs / KPIs, including forecasting to actuals Communicated existing and emerging operational risks to senior leadership and procurement; project managed remediation efforts Provided operational insight in the development/extension of Vendor SOW's Managed operational and executive vendor relations Acted as the first line of defense in vendor incident management Managed direct reporting management level analysts and 4 BPO Vendor Relationships. Network Operations Manager 04/2008 － 12/2008 Company Name City , State Regularly reported to departmental Director Met/Exceeded KPIs and SLAs Provided oversight of FiOS network provisioning and order fulfillment Provided oversight of network outage management including stakeholder communications Managed first and second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce and management level direct reports). Network Operations Supervisor 03/2006 － 04/2008 Company Name City , State Met/Exceeded national network provisioning and order fulfillment performance metrics Supported FiOS sales channels and regional operations (provisioning fallout and facilities assignment) Participated in FiOS cross-functional teams on network and provisioning system enhancements Managed planned and unplanned network outages Effectively managed labor union relationships Regularly reported to team Manager and department Director. Network Operations Specialist 09/2005 － 03/2006 Company Name City , State Performed root cause analyses and monitored completion of remediation plans by business owners Provided FiOS quality assurance data and call calibrations for Managers and Directors Performed associate level ticket audits and quality observations for FiOS provisioning and repair/maintenance Collaborated with national/regional operations teams in the development of FiOS provisioning processes and procedures Facilitated associate level FiOS provisioning training Regularly reported to team Manager and department Director. Education 2011 Villanova University Certificate 2004 Bachelors of Arts and Applied Science (BAAS) : University of North Texas - Applied Technology and Performance Improvement City , State GPA: Cum Laude Cum Laude Applied Technology and Performance Improvement 2002 Certificate in Computer Network Technology Associate (CNTA) : Southern University City , State 2001 Associate of Science : Southern University - Computer Science City , State Computer Science Associate of General Studies : Mathematics Mathematics Skills accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations
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BPO
| 984 |
MONITOR TECH Summary Knowledge of modern office methods and procedures, filing, telephone techniques, and office equipment. Ability to speak clearly and concisely. Ability to perform duties with speed and accuracy without immediate and constant supervision. Ability to use good judgment in recognizing scope of authority. Ability to learn, interpret and apply office practices and procedures. Ability to establish and maintain good working relationships with co-workers and the general public. Ability to perform duties under critical deadlines Accomplishments Quick learner Reports generation and analysis Computer proficient Microsoft Office Experience Company Name January 2014 to Current Monitor Tech City , State Document or otherwise report observations of patient behavior, complaints or physical symptoms to nurses. Company Name March 2007 to December 2013 Health Unit Clerk City , State Answer telephones and direct calls to appropriate staff. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Receive and route messages or documents, such as laboratory results, to appropriate staff. Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. Retrieve patient medical records for physicians, technicians, or other medical personnel. Release information to persons or agencies according to regulations. Process patient admission or discharge documents. Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software. Transcribe medical reports. Company Name May 1999 to March 2008 P.B.X. Operator City , State Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Monitor alarm systems to ensure that secure conditions are maintained. Contact security staff members when necessary, using radio-telephones. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Interrupt busy lines if an emergency warrants. Route emergency calls appropriately. Company Name January 2006 to February 2007 Warehouse Supervisor City , State Keep records of employees' attendance and hours worked. Confer with other supervisors to coordinate operations and activities within or between departments. Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators. Company Name January 2004 to December 2005 Warehouse Shipping and Receiving City , State Warehouse Shipping and Receiving Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Prepare invoices, shipping documents, and contracts. Receive and respond to customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing. Inspect outgoing work for compliance with customers' specifications. Company Name January 2002 to December 2003 Front Office Receptionist City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Complete and mail bills, contracts, policies, invoices, or checks. Education High School Diploma City , State , US Flint, MI, US High School Diploma Flint Central High Flint, MI High School Diploma, Jun 1985 Skills Telephones, Invoices, Greeting, Incoming Calls, Security, Switchboards, Clerk, Medical Records,MS Word, Office, Billing, Shipping, Shipping And Receiving, Database Systems, Filing, Incoming Mail, Inventory, Receptionist, Adp, Clients, Jms, Microsoft Office, Office Assistant, Office Management Skills.
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DIGITAL-MEDIA
| 1,233 |
ASSOCIATE DIRECTOR Interests World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Professional Summary Skills advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor Skills Work History 07/2006 to Current Associate Director Company Name Manages direct marketing communications for advertising sales and public relations initiatives. Manages marketing, operations, and logistics for all of Technology Review's event business, including the annual Emtech Conference at MIT. Directs all public relations activities and media outreach for Technology Review's annual special projects, including the TR35: The Top 35 Innovators under 35, the TR50: The Top 50 Most Innovative Companies, and the TR10: The Top 10 Emerging Technologies. Handles sales development for sponsorship sales including market research, pre-qualifying prospects, and creating sales materials. Set strategy and coordinate all deliverables for media partnerships. 06/2005 to 03/2006 Marketing Assistant Company Name Researched effective marketing venues to reach target audience and then implemented these plans, both online and in print. Created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models. Qualified customers as potential buyers at boat shows, answered product questions, and provided necessary follow-up with clients to encourage the purchase of a sailboat or powerboat. Maintained the client database and managed customer relationships before and after sale. Oversaw online marketing activities for direct supervisor as well as the four additional offices of the company. Public Relations Intern American Cancer Society Spring 2005. Aided the Media Director for Rhode Island in researching, promoting, and implementing current and new cancer-awareness programs. Created press releases and worked with local media to gain coverage of programs. As the URI Relay for Life Publicity Chair, promoted the first-ever Relay For Life at the University of Rhode Island, which raised over $50,000. 04/2004 Event Coordinator Intern Company Name Assisted student organizations with all aspects of on-campus programming from start to finish. Individually generated the Student Programming Handbook, a comprehensive and user-friendly guide to on-campus programming. Additional Information LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Education May 2005 Bachelor of Arts : Public Relations English University of Rhode Island - City , State Public Relations English GPA: 91/4.0 Suma Cum Laude Fall 2004 Queensland University of Technology - City AustraLearn Study Abroad Program
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PUBLIC-RELATIONS
| 2,105 |
INTERIOR DESIGNER OBJECTIVE To obtain a position with a reputed organization, where I can utilize my skills to contribute the organization's success, a position where my education, experience and motivation allow me to make a valuable contribution. Highlights Proficient in AutoCAD Adobe InDesign Adobe Photoshop Concept development Drafting Photography Space planning Product specifications Interior architectural detailing Color and material application Proficient with furniture systems Experience 01/2015 to 01/2016 Interior Designer Company Name Create comprehensive drawings perfectly referring to available notes, sketches, and tender drawings received from contractors. Prepare detailed technical content. Create drawings using AutoCAD for fabrication and production. Apply modifications on Shop Drawings as per received revisions from consultants. Prepare a full Submittal of Shop Drawings. 10/2013 to 06/2014 Company Name Shop drawings and Preparation of architectural shop drawings and details. Assist PM to verify quantities of works and materials. Make frequent and efficient site visits to check on quality of works. Ensure implementation of designs and plans on site. 01/2013 to 01/2016 Interior Designer Assign meeting with clients. Planning and decorating interior spaces as per client's requests and needs. Draw up sketches or designs in order to help clients visualize how their space will look. Recommend finishes and treatments for all areas of the space. Make frequent and efficient site visits to check on work. Ensure implementation of designs and plans on site. 07/2011 to 01/2016 Fashion Designer Design clothing and accessories, creating original garments or design garments that follow well established fashion trends. Develop the line of color and kinds of materials. Visiting textile showrooms to keep up-to-date on the latest fabrics. Work with the stitching staff to ensure design protocols are being followed. Education 2014 Bachelor of Arts : Interior Design Lebanese International University － City Lebanon 2011 Baccalaureate : Life Sciences Nazih Bizri High School － City Lebanon Life Sciences Languages Fluent in English and Arabic. CHARACTERISTICS Strong team player with excellent communication skills Able to meet deadlines Attentive to details, accurate and systematic Ability to analyze the critical issues.
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DESIGNER
| 140 |
INFORMATION TECHNOLOGY Summary Dedicated Information Assurance Professional well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Versatile IT professional with 37 years of Enterprise design and engineering methodology. Skills Enterprise platforms Knowledge of Product Lifecycle Management (PLM) Project tracking Hardware and software upgrade planning Product requirements documentation Self-directed MS Visio Decisive Collaborative Domain Active Directory Layout Data storage engineering Information Assurance Risk Management Framework (RMF) Active Directory design and deployment Workstation build and deployment Systems Accreditation Packages Red Hat Enterprise Linux installation and hardening Network Design & Troubleshooting High Performance Computing Experience Company Name City , State Information Technology 02/2011 to Current I was hired to manage accreditation
efforts for a major department modernization project involving 3
accreditation packages each leading to successful Authorization To
Operate decisions. Responsibilities then increased to include all
departmental accreditation efforts leading to another 3 successful
ATOs. Now, working on 4 new accreditation including
re-authorization for an existing project. Succeeded in writing and
implementing vulnerability management for existing accredited
systems.
Success
of the accreditation hinged on coordination with ONI Enterprise in
critical design decisions and to help the program integrate smoothly
into the Enterprise thru many meetings, analyzing the Enterprise
business model to understand the best fit for the program.
The
different projects required careful management of specific STIG
compliance and hardening for the different configurations and
services required for the specific domain to be integrated. Analyzed complex computer systems to assess vulnerability and risk. Supervised 5 external computer consultants and vendors. Managed application patches, data backup, security changes and network configuration. Company Name City , State Systems Engineer 02/2006 to 02/2011 I was Hired
to initiate processing strategies in fulfilling department analyst requirements. Requirements were fulfilled thru i dentifying product problems and strengths and collected data on customer experience and review of Enterprise compliance to transition to new
technology for supporting new processing needs thru proper processing
power. The next challenge came as storage requirements for better performance and more
controlled uses. After careful study of local infrastructure design, a local storage with off the shelf solutions was
adopted to grow local storage to over 200TB. In using this solution,
the department saved just over a million dollars in purchasing and
maintenance costs compared to the alternative. Next came requirements to improve processing of future big data formats fulfilled in a Red Hat Linux high compute cluster I designed, purchased and
accredited for operation in the Enterprise. Improvement on big data analytical processing reduced time from
30 hours to 30 minutes as well as allow for more robust data thru
higher selections of sensors, frequencies and range than allowed thru
the traditional process. Company Name City , State Senior Systems Analyst 02/1999 to 02/2006 I was hired to improve corporate and
client communications and processing requirements which resulted in
the design, build and deployment of 3 Enterprise network solutions. One
solution resulted in expanding capabilities to supporting Washington
Navy Yard, Norfolk Virginia and Hawaii support facilities.
Fulfilled
requirements for detecting crucial network software/hardware
weaknesses and developing preventive strategies and solutions for
avoiding interruptions and increasing system security thru
documenting system layouts, wiring diagrams and addressing schema to
understand layouts and make informed solutions to upper management.
Education and Training Associate of Science : Electronic Engineering 1980 Florence Darlington Technical School , City , State Electronic Engineering. Dean's list for high GPA. Class President for second year Skills Active Directory Hardware Engineering Information Technology Red Hat Enterprise Linux Servers MS Windows Servers MS Windows Desktop Network Design & Troubleshooting Architectural Diagrams Accreditation Boundarys Risk Management Enterprise Strategies Vendor Relations Desktop Publishing Software: Photoshop, Illustrator, HTML Team Work Collaboration
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INFORMATION-TECHNOLOGY
| 217 |
GARDEN ASSOCIATE Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highlights Exceptional customer service Bilingual in [Spanish] Sales expertise Reliable Strong work ethic Team player Excellent communication skills Flexible Accomplishments Best Cashier in District award 3 Homer awards received for good customer skills/going above and beyond on basic job expectations. Experience 02/2010 to 09/2013 Garden Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing displays for the entire store. Built customer confidence by actively listening to their concerns and giving appropriate feedback. stocked shelves and carried merchandise out on the floor for customers. 06/2009 to 12/2010 Construction Worker Company Name － City , State Cleaned all construction areas to avoid hazards. Removed old roofing materials. Performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment. 06/2006 to 06/2008 Cashier Company Name － City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Received orders, processed payments and responded to guest concerns. Recorded customer orders and repeated them back in a clear manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Community Service Volunteer, Samaritan Community Center-2012 Education 2010 GED Bentonville High School － City , State Skills Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Internet research
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CONSTRUCTION
| 2,021 |
BUYER/PLANNER Summary Detail-oriented, analytical-thinking, trilingual individual, with exceptional problem-solving skills looking to obtain an internship or full-time position that will allow me to utilize my education and work experience while gaining valuable work experience in a team-oriented work environment. Education and Training Bachelor of Science : Petroleum Engineering , Jul Texas A&M University － City , State Petroleum Engineering [Number] GPA Skills Solid Works, CAD, Matlab and MS Office Process Implementation Languages English, Portuguese, Spanish) Experience Buyer/Planner May 2016 to Current Company Name － City , State Plan and execute forecasting strategies for mass production planning. Collaborate with cross-functional groups including Engineering, Shipping/Receiving, Purchasing, and Sales. Negoatiate proposals for potential suppliers, including quantitative and qualitative research. Obtain documents, clearances, certificates, and approvals from local, state and federal agencies. Work closely with Production to convert weekly plan into daily work center schedules that manage constraints of manpower, equipment and optimize costs. Logistics Analyst February 2015 to May 2016 Company Name － City , State Managed ERP system to monitor the status of incoming materials. Released work orders to the production floor as inventory became available. Coordinated expedited shipping orders request with Production Manager. Interacted with cross-functional teams like sales, production, and the executives. Analyzed incoming requisitions and shortages reports for quality, specification, pricing and delivery requirements. Translated business needs and priorities into actionable logistics strategies. Warehouse Executive February 2011 to January 2015 Company Name － City , State Represented the Operations Group in receiving all Inventories from Vendor deliveries. Participated in joint receiving and inspection of all Shipyard Spare Parts deliveries and liaise closely with the Procurement Team on scheduled deliveries. Utilized Maximo system to electronically track inventory flow, bin storage, and reconcile inventory. Ensured Warehouse was kept in a safe and efficient manner with Inventory properly labeled and sorted for easy identification and picking. Supervised periodic stock-take and conducted investigation for any discrepancies. Carried out the daily issuance of Tools & Inventory to shipyard personnel base on Inventory requests and Work Orders. Monitored Stock Levels and reordered Inventory when low. Ensured Inventory is stored in accordance with best practices and chemical storage complies with GHS Classification. Skills CAD, delivery, English, ERP, forecasting, functional, inspection, Inventory, leadership skills, logistics, materials, Matlab, MS Office, personnel, Portuguese, pricing, Procurement, Production Manager, proposals, Purchasing, qualitative research, quality, Fast learner, Receiving, Sales, Shipping, Solid Works, Spanish, specification, Strategy & Planning, Supply Chain
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APPAREL
| 1,632 |
SOFTWARE QUALITY ASSURANCE ANALYST II Career Overview 12 years of experience in Software Quality Assurance requirements analysis, test planning, creating test cases, and test process coordination Experienced with functional, end to end, regression and user acceptance testing of Web based and Client Server interfaces Familiar with the Waterfall and Agile SDLC 7 years experience in customer support/service and handling escalated issues 5 years of running formal training and development programs for system users Advanced Windows OS and MS Office applications user/troubleshooting skills Ability to learn new software very quickly Able to handle multiple projects Take ownership attitude Flexible team player Qualifications Microsoft Excel/Word/Outlook/Access/Powerpoint/Frontpage, Windows 7/XP/2k, DOS, setting up/troubleshooting hardware/software, Mac, Internet, Test Director/Quality Center, Ontime, Zendesk, SharePoint, and basic office equipment Work Experience Software Quality Assurance Analyst II Jan 2012 to Current Company Name － City , State Work Environment: Agile, Windows based, Acuity Electronic Health Record System suite testing and administration, Ontime.com used for incident/bug reporting. T-SQL used to query/insert/update SQL DB to verify input/output of test scenarios. WinAutomation and TestComplete used for automated testing. Application software testing from local machines and Cloud Share environments. Excel and Word extensively used for creation of project documentation Responsible for analyzing the requirements and testing all modules of the Electronic Health Record (EHR) System including Patient, Company, Provider, Referrals, Collaborators, Utilization Management\Authorizations, Care Plans, Assessments, Tasks, Notes and any other modules that require testing. Testing of the Implementation process from one version of an EHR to another appropriately mapping data from the source database to the destination database. Creating , maintaining and testing user and group profiles confirming the appropriate access to the medical system Updating application software by defining/coding existing field properties or creating special user fields to fit the appropriate workflow to be tested based on customer needs. Document test cases, procedures and automation scripts and keeping them updated for each system release Effectively track testing progress using Ontime.com for tracking and assigning defects Responsible for Database loads, test environment set-up, FTP of application files and workstation preparation on Cloud Share environments Work with application programmer with system defects or analysis of project features Perform functional, regression, and ad-hoc testing on all assigned EHR projects. User Support Specialist II, Payments Specialist Jan 2011 to Jan 2012 Company Name － City , State Call Center, Macintosh based, ZenDesk ticketing software used to track user incidents Troubleshoot user issues with Airbnb.com website navigation and services, such as user account maintenance, payment processing and billing analysis, as well as very complex financial and non financial disputes between users including customer safety issues Respond professionally to any escalated calls and support level I agents with urgent calls Take effective notes on user accounts through a ticketing system Thorough follow through of each call ensuring customer/user satisfaction. Test Execution Manager Jan 2006 to Jan 2010 Company Name － City , State Work Environment: Matrix team structure/Team Lead, Windows based, Quality Center used for test case and bug/incident reporting. Excel and Word extensively used for project document creation and SharePoint used for document management/sharing, PowerPoint used for meeting facilitation, Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment. Responsible for managing a team of onshore and offshore testers during the System Integration Test phase of the software development life cycle for the CA Banking Center New Accounts and Teller Platforms. Provided work estimates and ensured each project is efficiently staffed with testers to complete the project on time and on budget. Review, provide feedback and approve all test plans and scripts submitted by Test Analysts Work as a team member to accurately define the business requirements for new products for customers or system changes before the product or system change rollout. Identify all system functions and processes that may be affected by each project Provide meeting representation on all banking center platform projects. Manage end to end, user acceptance and production certification testing Represent the end user in design, development, testing and implementation of changes to existing systems environments for CA Banking Centers. In charge of the training and development of new test analysts brought on board to test the CA banking center new accounts system. Created and lead training classes in a formal setting in the test lab or virtually over the web for users. Responsible for ordering the appropriate hardware and software for the test lab for the test analysts and production lab for the implementation team. Software Test Analyst Jan 2000 to Jan 2006 Company Name － City , State Work Environment: Matrix team structure, Windows based, Quality Center used for test case and bug/incident reporting, Excel and Word extensively used for project document creation, Visio used for workflow charting and use cases. Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment Responsible for identifying test scenarios from business requirements and creating test plans, scripts, executing scripts, and documenting test results based on the requirements Effectively track testing progress using Quality Center for tracking scripts and assigning defects Work with technical staff ensuring proper tests are being run, data is conditioned and resolving issues Perform Black Box functional, regression, and ad-hoc testing on assigned projects Maintained the test lab ensured appropriate software and hardware were up to date with department units we tested for Created and kept track of user access to test and production servers creating the appropriate access levels for contracted and non contracted staff Owner of production data including reconciling account balances of all production level bank accounts lent out for implementation testing. Internal Operations Analyst Jan 1999 to Jan 2000 Company Name － City , State Call Center, Windows based, high call volume, used proprietary software to query databases for common user issues. Research and respond to telephone inquiries regarding bank policy and procedures from banking centers and various other units. Identify and resolve operational, software application, new account, sales, and service related issues. Sr. Operations Officer Jan 1998 to Jan 1999 Company Name － City , State Work Environment: Office setting, Windows based, extensive account reconciliation tasks and record keeping of dollars coming in and out of the department, PC maintenance and user account troubleshooting. Controller of incoming Bank of America misdirected wire account for corporate clients. Properly identify funds in the amounts of billions of dollars which were directed to this account in order to reconcile the account. Also kept accurate logs of all wires that passed through the section. Worked as on-site desktop support for the department during upgrade to Windows 98. Helped IT team with hardware and software installations, password creation/resets and conducted user training sessions for peers. Money Transfer Customer Liaison Jan 1997 to Jan 1998 Company Name － City , State Call Center, Windows based, high call volume from the general public and other internal units, basic record keeping of tasks to track transactions. Responsible for taking customer wire transfer requests over the telephone. Ensured to properly identify the customer and account relationship in order to transmit funds and collect fees. Amended or canceled wire transfers when necessary. Provided excellent customer service. Customer Service Representative Jan 1995 to Jan 1997 Company Name － City , State Work Environment: Retail Banking Center, Windows based, general public interaction. Processed deposits for various accounts. Cashed checks, sold cashier's checks, traveler's checks, and savings bonds. Balanced daily. Sold checking, savings, time deposit and other bank products. Education and Training BS , Computer Information Systems 2004 Golden Gate University － City , State Computer Information Systems AAS , Computer Technology 2002 Heald College － City , State Computer Technology AAS , Electronics Technology 2001 Heald College － City , State Electronics Technology Certificate Health Care Information Technology 2013 Cosumnes River College － City , State Skills account reconciliation, ad, Agile, automation, banking, basic, billing, bonds, budget, Call Center, cashier, com, CA, hardware, Controller, clients, excellent customer service, databases, Database, document management, documentation, DOS, features, financial, Frontpage, FTP, functional, funds, Information Technology, Team Lead, Notes, Mac, Macintosh, managing, meeting facilitation, Access, Microsoft Excel, Excel, Office, Outlook, PowerPoint, SharePoint, Windows, 2k, Windows 98, Windows 7/XP, Word, navigation, office equipment, DB, payment processing, PC maintenance, processes, coding, programmer, progress, Quality, reconciling, record keeping, reporting, Research, Retail, safety, sales, servers, scripts, software development, software testing, SQL, System Integration, desktop support, user training, telephone, Test Director, T-SQL, Troubleshoot, troubleshooting, upgrade, Visio, website, workflow
|
BANKING
| 2,202 |
SUPERVISOR Summary Results-oriented, strategic sales professional with thirty years in the Retail industry. Highlights INFOREM, EXCEL, WORD, Mainframe applications, Telxon, Lotus Notes Training and development Results-oriented Accomplishments Reduction in Shrink with total store awareness. Increased Sales with coaching Customer Service awareness. Achieved Award on Credit card sales with training staff to sell the benefits of the card. Award and Trip to home office for Outstanding Performance. Award for Staff of the Month. Experience Company Name April 2013 to Current Supervisor City , State Provide Training and Direct Supervision for all clients. Demonstrate actual job functions during training process. Maintain appropriate work standards to the highest degree within the community. CPR & First Aid cards up to date. Within three months I supervised my own team on Community Job. Train all the new hires for Enclave Supervisor position. Complete the weekly schedule for all Enclave Supervisor's and Enclave clients. Moved into the Workshop area to train and coach clients too prepare for jobs in our Community. Train all new Staff in the workshop area to prepare our clients for community jobs. Staff of the Month award. Company Name November 2007 to March 2013 Store Manager City , State Oversee the entire store for Merchandising and Company Standards. Develop creative plans to increase store sales and decrease loss. Provide training and development for Assistant Store Managers and Associates. Manage store expenses and payroll to best address the needs of the business. Maintain communication with District/Regional Management. District winner achieved 110% over last year Credit Goals. Decreased store shrink of 1.44% to .90%. Increased sales as Assistant Manager over million dollars per last year. Company Name April 2006 to November 2014 Assistant Store Manager Soft lines Assistant Manager City , State Manager of twenty million dollar Corporate store. Directed team of thirty associates along with seasonal associates including Managerial. Implemented the team to the Company's new merchandise and visual standards. Men's department exceeded plan sales and was Number One in the Company. Interfaced with Buyers, Corporate Visual Merchandising Team on a daily basis. I Company Name September 2004 to April 2006 Department Manager Ladies Apparel Manager City , State Manager of five million dollar Ladies Apparel department with 49.6 sq. footage. Directed team of twenty associates along with seasonal associates including Managerial personnel. Coordinated Visual Merchandising and Inventory Control. Recruited associates for the entire store. Exceeded Spring Sales & Credit Goals. Company Name April 2001 to September 2004 Associate Merchandise Planner Home Area City , State Create, review and input financial plans by location. Analyze sales and stock performance, including tracking and analyzing sales and stock by location for department/class/vendor level to maximize trends using online systems to recommend strategies. Communicate with stores and RMM's on business opportunities, assortment needs, stock levels and strategies by door to maximize sales and presentation. Review and validate sales and promotions through adequate location prep and recap results. Allocate merchandise, recommending orders and assortments by projecting needs and then allocate orders by store/region. Company Name April 1997 to April 2001 Replenishment Analyst City , State Solely overseen adequate core merchandise levels for major retailer with emphasis on intimate apparel, men's dress shirts and accessories. Utilize the Inforem Replenishment System to maximize sales and optimize turn in core merchandise. Conducted extensive training for buyers and assistant buyers on the Inforem Replenishment System. Coordinate partnerships with merchants and vendors to identify replenishment opportunities along with validating and editing merchandise assortment. Shop the market quarterly. Company Name October 1996 to April 1997 Linens &Soft Lines Manager City , State Directed all activities related to operating my departments. Coordinated the re-merchandising of the linens department. Company Name January 1992 to October 1996 Store Manager City , State Managed one of the largest sites for this upscale lingerie chain (with 120 stores nationally). Recruited, trained, scheduled and supervised a seasonal staff of forty including managerial personnel. Successfully maximized sales reduced shrinkage from 3% TO 2%. I was awarded with a trip for outstanding performance. Company Name September 1979 to January 1992 Soft Lines Manager/Assistant Manager City , State Directed a team of 35 associates for all Soft Lines. Coordinated visual merchandising and inventory control. Interfaced extensively with buyers, designed and implemented visual merchandising. Education Philo High School 1979 High School Diploma City , State , United States Muskingum Vocational School 1980 Nurses Aide Certification City , State , United States Skills Assistant Manager, CPR, Credit, Editing Sku's. Financial, P&L. First Aid, Inforem, Inventory Control, Lotus Notes, Mainframe, Managerial, Market, Merchandising, Organization. EXCEL, WORD, Payroll, Personnel, Sales, Supervisor, Supervision. Teaching,Training and Coaching. Customer Service.
|
APPAREL
| 1,677 |
QA ENGINEERING MANAGER Professional Summary Seasoned Engineering Manager with ability to build and motivate high-performing engineering team with over 14+ years of experience in cards and payments industry, committed to rapidly and efficiently completing projects by leveraging team-based frameworks to best leverage available engineering talent. Self-motivated, forward thinking mindset, solution-focused, clear communicator, decision maker and problem solver. Skills QA Engineering software expertise - Design, Estimate, Execute, Maintain and Document. Technical communication skills - Bug Triage, reporting, technical reviews, Root cause analysis Automation tools - Design and Implement Collaborating with stakeholders - Roadmap, Managing releases, Demos, Risk mitigation planning, Organization and Time management - resource planning Leadership - Strategic Planning, Team building, Conflict resolution, Training & Development, mentoring Behavioral skills - Forward-thinking mindset, Detail-oriented, Multitasking abilities, Flexible & Adaptable Work History QA Engineering Manager , 01/2016 to Current Company Name – City , State 20+ EMV certs in calendar year with team of 2+ cert Analysts. Managed fast paced project delivery from QA for time sensitive and key projects for company. Collis tool (BTT) automation using Python to reduce EMV test cases execution time to 1 week for all brands, thus completing any EMV certification within 3 months. Design test automation using Katalon to for improved regression test coverage and reduce time to complete release cycles to less than 1 week. Managed and Implemented spreadsheet based automation, that helped in improved test coverage and reduced production bug by 20% and rollbacks by 80%. Performed resource and project trade off analysis to meet roadmap schedule, product life-cycle (PLC)/Software Dev Life-cycle (SDLC) and QA requirements, resulting in development of best practice models. Reviewed project goals and objectives on monthly basis with project manager and design team. Used critical thinking to break down problems, evaluate solutions and make decisions. Managed team of 8 employees, overseeing hiring, training, and professional growth of employees. 4 promotions within team including 1 lead and 1 manager. Software Certification Analyst , 04/2015 to 01/2016 Company Name – City , State Instrumental in procuring 1st EMV certification within 6 months of joining. Reduced overall EMV certification timeline from 1+ year to Automation of EMV Certification and Transaction link application using spreadsheet based input. Established myself as go to person for any QA issue within QA and Merchant Implementations team. Created common test/tool strategy to supplement automation for regression and functional testing; reduced time to market. Instrumental in doing POC on different test management tools (zypher, Jira, QA complete) to identify best suited for company needs(Jira). Project Lead , 09/2005 to 04/2015 Company Name – City , State Received core value awards - “SYNERGY” in 2009 for team building and “SMART” in 2012 for Individual performances. Nominated for BRAVO award in First Data (2012 and 2014). Automation improvement using PERL scripting. Established involvement of frontend application into Change release management and helped to identify key issues during backend testing. 3 times achiever of “0” issues in support queue as offshore lead. Planned, executed and promoted total of 10+ releases in calendar year. Produced quality standards, checklists, report templates and processes for same. Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy. Education Master of Computer Applications (MCA) : Computer Applications, Software Engineering, Databases, Networking, and Operating Systems , 2005 Devi Ahilya University Bachelors of Science : Electronics , 2002 Devi Ahilya University - City Micro-processors, Databases, Networking, and Operating Systems Certifications Certified Scrum Master (CSM) – Certificate code: 1221056, Expires May 2022
Certified Tester Foundation Level (CTFL) - Certificate code: 17-CTFL-02141-USA No Expiry
Agile Scrum Foundation - Certificate code: 2146592, No Expiry
Using Python for Automation – LinkedIn, No Expiry
Python: XML, JSON, and the Web – LinkedIn, No Expiry
SQL for Testers – LinkedIn, No Expiry Technical Skills · Test Methodologies: Regression Testing, Black box testing, Sanity testing, boundary analysis, requirement analysis (Static testing), Performance Testing, system integration testing, functional testing, manual testing. · Test Artifacts: Test Estimation, Test plan, Test coverage, Traceability matrix, bug tracking, automation design, Test scenario engineering · Programming Tools: Python, Katalon studio, XLS data input, UNIX Shell/PERL scripting, Groovy, REST, JSON, XML, ISO 8583, EMV tags, TCP, HTTP, POSTMAN, curl-siege, Jmeter, COBOL, JCL, CICS, Postman, · Operating Systems: Unix-AIX, Unix-Solaris, Linux, Windows, IBM-AIX · Virtual Systems: VMWare, VSphere, Proxmox, · Payment terminals: VeriFone, Ingenico, Equinox, PAX and Innowi, Key Management, KPI, DUKPT, Key Injection, KEK · Version Control Tools: Git-bash, Git-stash, Git-lab, TorquiseSVN, SourceTree, VSS · Database and Tools: Oracle 11g, Oracle 12c, PostgreSQL, MongoDB, PGAdmin 4, SQL Developer, SQL management studio, Toad, DB2 · Project Management: Confluence, Jira, Microsoft Office Suite, Bugzilla, redmine, HP Quality center · Project Management Methodologies: Agile, Scrum, Waterfall, Iterative, · Talent Management tools: HireRight, iCIMS · POS Systems: Micros, Restaurant Manager, Symphony, positouch, broadPOS · EMV Systems : BTT (UL), ICCVerify, VCMS, VTS, Astrex, Discover RCT, ATS, MAS, MDFS, ACI-Interchange, ACI-PRM, ACI-ADM, TSYS CertifyNow, FirstData CertPro and more.
|
ENGINEERING
| 1,750 |
HR SPECIALIST Summary An Human Resources Specialist with over 9 years in recruitment and federal employment processes. An energetic, innovative, out the box thinker who is a self-starter with excellent analytical, organizational and project management skills. As an HR Recruiter who communicates and collaborates effectively with all levels of personnel I rely on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management. I possess an e xtensive background in HR recruitment and staffing affairs, including experience in position management, HR Internship Program development and management, Pathways, Presidential Management Fellows, employee onboarding, orientation, HR policies, regulations and legal compliance.
*Demonstrated success in managing HR programs, developing teambuilding programs, and writing standard operating procedures, hiring authorities and policies, job descriptions and management reports. Skills HR Advisory Services Strategic Recruitment Planning HR Policies & Procedures Staff Recruitment & Retention HR Program/Project Management Orientation & Onboarding Performance Management Delegated Examining Classification and Position Management Special Emphasis Programs MS Office (Word, Excel, PowerPoint, Access, Outlook) Excellent interpersonal and coaching skills Recruiting and selection techniques Proficient communicator Talent assessments Leadership Development Delegated Examining Social Media management and recruitment Experience HR Specialist 12/2016 to Current Company Name City , State Provide HR advisory services within the Office of Inspector General to mid-level and senior level managers. Serve as subject matter expert within the Talent and Acquisitions team regarding hiring authorities and flexibilities within Merit Staffing Procedures and Delegated Examining. Consult with HR managers and hiring officials regarding the use of Pathways Programs such as 1nternships, Recent Graduates and Presidential Management Fellows. Provide knowledgeable and effective advisory services to managers and senior leaders related to topics of Staffing and Recruitment, Classifications, Position Management, Schedule A, Special Emphasis Programs and Selective Placement Programs. Participate in preparation and review of case files for 2016 Delegated Examining Audit. Review and determine if case files are prepared correctly based upon the policies and regulations that govern Delegated Examining announcements. Review and revise Position Description's (PD) to create job analysis and job announcements for open positions for open vacancy announcement candidates. Voluntarily led the development of Onboarding Programs for Supervisors, Training and Development, Leadership Development, Social Media Recruitment and New Employee Orientation programs within the Human Resource Management Division. Research issues or topics of various complexities to ensure accurate information is provided to team members and managers. Lead and implement the development of an agency wide hiring guide for managers that would provide managers with policy and guidance compliant with OPM regulations and Merit Staffing Principles. Serve as the agency's representative at the Executive Resource Committee meetings, which discusses the Department's best practices and policies such as Senior Executive recruitment and hiring, Performance Management and Awards. Project Management-Collaborate with Senior HR Specialists and Managers to review and improve current HR related processes. Ability to take on lead roles when assigned HR projects which include but not limited to, researching various topics, evaluating best stand practices, determining impact on established processes and achieving desired outcomes. Experience with developing presentations and briefings for peers and senior level managers. Able to present information orally and written in an organized and understandable format for various audiences. Provides voice and data communications systems for small and mid-sized companies. HR Specialist 09/2013 to 12/2016 Company Name City , State Marketing- Devised marketing and branding initiatives to increase agency advertisement and visibility among colleges and universities as, "The Employer of Choice" for internships and recent graduate programs. Facilitate information sessions on various topics such as resume writing, internship programs, use of USAJobs.gov and interviewing skills. Devise recruitment strategies and develop tactical plans to complete recruitment projects. Research, develop and manage recruiting and internship programs. Attend recruitment events to market and brand the agency among jobseekers. July 2014 participated and delivered a presentation to the Recruitment Consortium at/for DCPAS on the topic of "Generational Differences in the Workplace". Attend recruitment events to market and brand the agency among jobseekers
Program Management- Effectively and successfully implemented a non-paid internship program for the agency, which will be available agency wide internship FY-15. Successfully established a non-paid internship with the onboarding of (20+) participants into the intern program since 2014. Create, develop and presented managers with briefings and presentations regarding the internship program. Develop and present recruitment presentations, Handbooks for Student Hires, Advertisements and other mass communications for internal and external sources. Request "eQuip" and drug testing for participants in the internship program. Develop a database to track the distribution of marketing materials at various events for reporting and metrics. In 2015 successfully launched the agency's 1st ever Shadow Day Program, in which 6 student participants from Bowie State University were selected to spend the day with us and Shadow some of our agencies leading professionals. In 2016 the Shadow Day program grew to support more than 19 students from 4 different colleges and universities. Due to the success and popularity of the program, I was awarded a Performance Award and nominated as Employee of the 2nd Quarter. Social Media Management- Created and maintained the Human Capital Management Office Facebook and Twitter accounts to further brand the agency and promote job opportunities through social media. These 2 social media accounts were created to further expand our outreach to Gen X'ers and Millennial's that utilize social media as a means to learn about career opportunities and employers. Collaborated with other internal and external entities to complete various recruitment and staffing projects. Research various internship programs to design the current internship program for the agency. Planned, managed and effectively devised strategies to re-establish the agency's Paid Student Internship Program (PSIP) with agency Senior Leaders, Recruitment Manager and Lead to ensure a successful program launch. Plan, organize and evaluate the success of the programs and the participants experience and development through surveys and evaluations to ensure the program meet all important benchmarks. HR Policy Advisement- Provided well researched information and guidance regarding recruitment/staffing policies to managers and other customers when requested. Consult and advise hiring managers onpossible HR hiring authorities and flexibilities when recruiting and staffing for open positions. Establish partnerships with colleges and universities across the country to better expand our student outreach program and recruit to students as well as target underrepresented groups, for possible internship and full-time career developmental positions. Research and brief team members on the latest Applicant Tracking Systems (ATS) which would meet the demand and need of our Recruitment Office while streamlining the application process. Create articles for HCMO newsletters and ACCESS magazine. Devise and create marketing packages and campaigns. Create SOP's for future Recruitment Office training and development. Additional duties include assisting with the development and executions of the Take Your Kid to Work Day project in April 2014. Developed and implemented an agency Shadow Day Program which has grown over the course of 2 years. The program has gained the recognition and support of many of the agencies leaders and staff. Key Results:. Played a key role in ensuring the successful launch of Sometown office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Cut benefits costs by 16% by negotiating favorable contracts and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide. Revised job descriptions across all levels and 25+ categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. HR Assistant 10/2011 to 09/2013 Company Name City , State Provide effective and timely customer and technical support in delegated examining and staffing processes. Drafted job analysis and job announcement for Wage Grade and General Schedule positions. Responsible for reviewing and pre-audits of delegated examining case files. Advised Senior HR Specialists and hiring managers on available policies and hiring flexibilities available within delegated examining and Code of Federal Regulations. Education and Training Bachelor of Arts (BA) : Broadcast and Print Journalism 05/1998 St. Augustine's University City , State Broadcast and Print Journalism 3.4 Masters of Business Administration : Human Resources Management 05/2016 St. Leo University City , State Human Resources Management 3.4 Activities and Honors Alpha Kappa Mu Honor Society, Special Emphasis Committee, 2015 Defense Security Service Employee of the Quarter Nominee, 2015 On-the-Spot Cash Award for Developing and Conducting Agency Shadow Program Skills Agency marketing and branding, Human Resource Management, Human Resources, critical and analytical thinking, Leadership Development, Lead HR Special Project, research and development, event organizer, journalism
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HR
| 22 |
LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience 09/2014 to 10/2015 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. 03/2014 to 09/2014 Account Executive Sales Agent/FedEx Account Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. 09/2013 to 03/2014 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. 04/2013 to 09/2013 Customer Service Agent Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. 11/2008 to 09/2012 Online Customer Service & Sales Agent/ Web/Ivr PSR II Company Name － City , State Received more than 100+ inbound calls daily assisting personal and business customers with comprehensive website navigation, troubleshooting and account maintenance; establishing online accounts, password resets & creating user id's; clearing cookies/cache and temporary internet files. Assisted customers with merchants and online bill pay issues and problems of reconciling accounts using, Quicken and QuickBooks software, utilized multiple screens and programs daily. Educated and referred all product/ services types; loans; insurance; saving's; checking's; opened and closed accounts; issued new and replacement atm/debit cards; ordered checks; issued refunds and credits; processed cash advances. Interacted with challenging customer issues with other departments, via web chat and email, resulting in first contact resolutions and exceptional customer service. Consistently stayed up to date with company policies, guidelines and bank regulatory compliances; (BSA), USA PATRIOT Act, (OFAC), (FDIC), (TISA), (HMDA) & (CRA). 07/2006 to 08/2008 Customer Service Task Specialist Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Business Administration DeVry University Charlotte NC Business Administration 2013 Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate.
Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008)
Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate Goodwill Career Development Center － City , State 2001 Computer Office Information Systems Certificate Central Piedmont Community College － City , State 2001 High School Equivalency Diploma Central Piedmont Community College － City , State 3.75 Skill Sets Trouble Shooting, programming, aproach, banking, atm, lock box, benefits, call center, clients, customer relations, customer service training, email, goal-setting, information systems, insurance, IVR, Lotus Notes, Messaging, Microsoft Office Suite, Outlook, Ne, negotiation, navigation, people skills, policies, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport building, reconciling, sales, Time Management, Trouble Shooting, website development Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML
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HEALTHCARE
| 711 |
Qualifications Microsoft Office Specialist, Symantec Endpoint Protection, Symantec Backup Exec., A+, Network+; Expert use of Service Management software & tools; Ability to learn new skills quickly; Solving complex PC, Network, Software issues; Software distribution automation; Software compliance audit & remediation; IT asset tracking & inventory audit; system security administration; support fortune 500 business users with level 1, 2, and 3 incidents; member of high priority technology project teams; install, move, add, change PC's, Network, and Voice communications; Coordination with critical 3rd party service providers - ACS/Xerox, Cognizant, Avaya, IBM, Verizon, AT&T; Ability to develop detailed technical instructions and processes; Ability to organize during periods of competing priorities; Communicate well with all levels of management; DCJS; AMAG Access Control Systems; Code Blue Systems; Access IT Universal - RS2 Technologies; VMWARE Administrator; Microsoft Office 97, 2000, XP, 2003, 2007, 2010, and 2013 - Proficient with Microsoft Word, Excel, Access, Project, and Visio; Proficient use of Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Shoretel, Novell, Windows 7, ZENworks, Full Disk Encryption, Cyber Security, JAMF - Casper Suite, Remedy, Service Center, Service Now Work Experience IT Consultant 07/2013 － Current Company Name City , State Provide customers with strategic guidance in regard to IT technology - defining software, hardware and network requirements, developing agreed solutions and implementing new systems; assist customers with change-management activities, designing, testing, installing and monitoring new systems Independent and objective advice on the use of IT; Windows 7 migrations (XP -> Windows 7); Server rebuilds; Server installs; Laptop and Desktop rebuilds hdd recovery; virus and malware removal; system clean up; WIFI maintenance (installation and removal of WIFI access points); Website design. End User Computing Architect 12/2009 － 07/2013 Company Name City , State Symantec Endpoint Protection Administrator; BigFix IT Asset & Software; Inventory System Administrator; JAMF Administrator using Casper ; Novell ZENworks Administrator; ServiceNow Implementation; GoToAssist Remote Support Administrator; Laptop and Desktop standard design and implementation; IT Asset Inventory auditing & reporting; Windows XP & Windows 7 PC Operating System Architecture; Windows 7 rollout; Ability and experience in managing vendor relationships; Build and manage capital budget for yearly hardware refresh, 2 - 4 million; HP/Dell/Lenovo Systems; Research and recommend infrastructure and platform tools and technologies; Ensuring architectural products meet future customer needs; 3rd level support for XP/Windows 7 and IOS devices (help desk field services group 3rd level support); Virus, Malware, Phishing expertise; Active Directory, Maintenance, Password resets, Access; Troubleshooting all platform levels - laptop/desktop, printer, server, vmu, virtual, vmware/citrix. Information Technology Field Services Specialist 06/2006 － 12/2009 Migrated 900+ end user computers & networks to new Richmond, VA headquarters; Duties included preparation of equipment, telephony diagnostic, and testing of network devices including server, tape libraries, and switches; Perform weekly on-call rotation, with 24/7 hour response to urgent incidents affecting supported location; Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages; Deployed systems to end users as older systems are replaced, PC life cycle management and refresh; Creating/deleting/modifying/configuring users, mailbox, distribution list, and public folders, using Lotus Notes 6.5 and Microsoft Outlook; Assist user in support and installation of software for proprietary and standard hardware configurations; Assist with network connectivity problems involving VPN, LAN, WAN connections; Maintain inventory data, including on-hand stock, disposal, and new equipment orders; Support enterprise mobile devices for corporation, utilizing Blackberry Enterprise Server; Execute mass user relocation and IMAC projects; Service Level Agreement & Incident Report development. Computer Lab Educator 06/2005 － 06/2006 Company Name City , State Resolve computer lab user incidents; Troubleshoot networking & PC incidents in classrooms and lab; Timely, accurate escalation of critical technology incidents; PC component troubleshooting & replacement (hard drives, CD-ROM, ribbon cables, etc.); Assist students with lab assignments. Education and Training AUBURN UNIVERSITY SARGEANT COMMUNITY COLLEGE - Management Information Systems Information Systems Technology City , State Management Information Systems Information Systems Technology High School Diploma : CENTRAL HIGH SCHOOL City , State Personal Information https://www.linkedin.com/pub/ Skills A+, Active Directory, auditing, automation, Avaya, Backup Exec, budget, cables, CD-ROM, change-management, Citrix, hardware, Encryption, Dell, designing, hard drives, help desk, HP, IBM, IMAC, Inventory, ITIL, LAN, Lotus Notes 6.5, managing, Access, Excel, Microsoft Office 97, Microsoft Office Specialist, Microsoft Outlook, Windows 7, 2000, Windows XP, Microsoft Word, Enterprise, Network, networking, networks, Novell, Operating System, PC's, printer, processes, reporting, Research, Service Level Agreement, strategic, switches, Symantec, System Administrator, telephony, Tivoli, Troubleshoot, Troubleshooting, Visio, Voice communications, VPN, WAN, Website design, ZENworks Additional Information https://www.linkedin.com/pub/ /8/50/41b
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CONSULTANT
| 1,157 |
LEAD CHEF & FOOD TRUCK MANAGER Summary At the Culinary Institute of America, I was taught and mentored by an expert team of world renowned chefs and professors
with outstanding industry and education credentials. I gained extensive exposure and experience through the advanced culinary
curriculum that is only offered at CIA. My education went beyond memorizing and executing foods, cooking techniques and
recipes - I learned how to analyze foods, how to adapt them, and most important ... how to get creative with them. I am well
trained in both classic and contemporary culinary methods and techniques and developed a strong understanding of how to
prepare a wide variety of global cuisines, as well as, wine & beer pairing. I have had the opportunity to work with famed Chef
Larry Forgione "The Godfather of American Cuisine" (father of Iron Chef Marc Forgione) Learning the true practice of
sourcing local ingredients into the restaurant known as farm-to-table cooking.
I gained extensive hands-on experience in CIA professional kitchens and bakeshops, and in their award-winning student-staffed
restaurants (including the American Bounty Restaurant, and Ristorante Caterina de' Medici, St. Andrews Restaurant). I gained
both back-of-the-house and front-of-the-house experience under the guidance of the expert faculty and through a 5 month
externship at Walt Disney World's 3rd signature premier restaurant "Artist Point" in Orlando, Florida at the Wilderness Lodge in
Magic Kingdom. Additionally, I gained solid professional experience at Cattail Creek Country club in Maryland, running the private
catering businesses. Highlights Focused and disciplined High volume production capability Contemporary sauce work Well-tuned palette Sense of urgency Problem Solver ServSafe certified Accomplishments Recipient of 2011 Glenelg High School Principal's Award for Exemplary Achievements (Only 13 graduates out of a class of 300 received this distinction). Lead member of Glenelg High School's Culinary Team (ProStart Curriculum). Achieved 3rd Place, 3rd Place, then 1st Place finish in the annual ProStart Competition. Successfully managed the culinary kitchens at the Culinary Institute Of America Successfully worked my way up quickly through all stations at the Artist Point Resort in Walt Disney World, serving 300-700 covers each night with a cohesive team. Successfully branched out on my own, traveling to Napa CA to continue pursuing my Personal Chef goals. Experience 05/2015 to Current Lead Chef & Food Truck Manager Company Name － City , State Helped make a concept become a reality and currently working to become a brand. Working under a talented former French Laundry Executive Chef, and a team of passionate individuals. 10/2012 to 02/2013 Executive Chef Company Name － City , State Worked multiple stations (including pantry, fish, middle sauce and grill). Made significant contributions to assist kitchen to
successfully serve thousands of dining guests during the busy 2012 Thanksgiving & Christmas Holiday season. Gained
invaluable experience is a fine dining, high production kitchen (average 200-300 covers normally; 500-700 during holidays,
40+ hours/wk)
Developed and maintained positive working relationships with others to reach business goals. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Consistently provided professional, friendly and engaging service. Provided friendly and attentive service. 05/2010 to Current Chef, Owner Company Name － City , State Chef Aaron LeRoi Hodge - Various Locations From Maryland to New York to California (www.ChefAaronLeRoi.com) - specializes in Healthy Cuisine and Personal Fit Meals. Preparing 50-100 meals weekly for customers at various types of gyms. Rotating healthy weekly menu choices; fresh local ingredients; focused on catering real, naturally ingredients, that can
improve health and promote good eating habits. Full Personal Chef Services w/ a wide variety of meals from 10 - 50 guests 05/2010 to 02/2012 Culinary Apprentice under Executive Chef Company Name － City , State Food preparation, cooking, carving, grilling, food plating and serving for buffets. 30 hours/week
Consistently provided professional, friendly and engaging service. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Education 2011 High School Diploma : Culinary Arts Academy Culinary Arts Glenelg High School － City , State Culinary Arts Academy Culinary Arts 2012 L'Academie de Cuisine : Culinary Arts Howard County Community College － City , State Culinary Arts 2014 Bachelor of Arts : Culinary Arts & Culinary Arts Management The Culinary Institute of America － City , State Skills Knowledge of the personal chef/private catering business Maintain great quality of food Fast and capable of handling large projects
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CHEF
| 1,449 |
RN/RN TEAM LEAD Executive Profile I am a self-motivated and patient focused nurse executive with a strong history of progressive leadership. I have worked in health care for the past 12 years and in nursing for the past 9. I have been honored to quickly and progressively build upon my experiences to assume key leadership positions. These opportunities have allowed me to lead the charge on increased facility efficiency and cost savings, while ensuring stellar quality programming with a focus on infection control, risk management, and quality improvement. Under my direction, organizational improvements in those areas have flourished while experiencing record surgical volume and implementation of new and innovative procedures. Change under pressure has been staple in my professional life, and an aspect that has quickly molded me in to a quick-witted yet careful professional; always putting the patient first, but never losing sight of strategic goals to ensure organizational success. Skill Highlights Core Accomplishments CEO Service Award, 2009 Spree Award Winner, 2011 Member of Sigma Theta Tau International - Nursing Honor Society Professional Experience RN/RN Team Lead September 2010 to Current Company Name － City , State * Providing nursing leadership and ASC operations guidance to 7 facilities nation-wide including staffing metric and OR efficiency, accreditation preparation, state regulation compliance, infection control, risk management, patient safety, peer review, life safety, governing body and medical quality assurance reporting, quality assurance and performance improvement studies and benchmarking * Successfully lead initial DOH licensure for ASCs in 3 states in a tight time frame; this equated to a total of 5 successful DOH/Pharmacy surveys and 1 successful AAAHC reaccreditation for 4 separate facilities in 70 days - all deficiency free * Development of internal enterprise reporting system for remote auditing of Director of Nursing compliance to State and accreditation requirements * Successful development and implementation of an enterprise quality improvement and assessment calendar for nursing leadership at all enterprise sites; also adopted for other departments * Headlined improvements to the Risk Management and Quality Assurance programs to include streamlined enterprise wide reporting and streamlined QI/QA, life safety, and compliance infrastructure * Improved patient outcome reporting within the organization by developing a Risk Management communication process that greatly improved capture by integrating Clinic and Patient Services reporting, not previously captured in the organization * Lead the organization in successful initial and re-accreditation for AAAHC in all four sites; now pursuing preparation for 3 new facilities * Development and management of policies and procedures of all nursing and ASC processes * Development of improved staffing metrics for nursing and ASC staff to ensure optimized efficiency while ensuring staff retention * Development of additional Nursing and ASC leadership positions to create a progressive leadership ladder to accommodate enterprise growth * Facilitation of enterprise studies, benchmarking, and process improvement * Presenter on a national level at AORN, Becker's, and WASCA, on infection control, quality improvement/quality assessments, and patient satisfaction, and successful spine surgery integration in an ASC * Key member of enterprise expansion team * Member of the enterprise team for improvement, integration, and training of the EMR system * Facilitator for Formulary, and Medical Device and Instrumentation Committees * Facilitator for organization of MQAC and GB meetings at an enterprise level * Developed and facilitated a review committee for new and innovative procedures to ensure patient safety and efficient integration of new procedures and devices * Facilitated changes to the patient selection screening process to safely accommodate increased surgical and patient acuity * Management of a 2 OR ASC that saw a 50% increase in volume under my lead * Directed all nursing, surgical tech, and medical assistant staff while developing successful partnerships with Anesthesia, Surgeon, Clinic, and all other ancillary staff to ensure optimized efficiency and patient safety * Developed thorough knowledge and implementation of State regulation and reporting * Development of a functional patient safety plan and committee with a focus on infection control * Lead the team through two successful State DOH surveys * Lead numerous process and quality improvement initiatives including improved staffing metrics, patient safety protocol, staff development and education, and revised processes for MRSA surveillance * Managed all QI/QA, Risk Management, patient safety, lifesafety, infection control, and all other surgical needs necessary to maintain AAAHC and DOH compliance to ensure optimum patient outcomes * Under my lead the PA ASC became the most efficient facility in the organization (out of four facilities), with the highest revenue per case and lowest overhead cost while maintaining stellar patient satisfaction scores; nursing consistently reporting 98% or better in patient satisfaction * Staff RN in all areas of the ASC including preop, pacu, and the OR with float to diagnostics as needed * Team lead responsibilities included staff scheduling and assistance in QA/QI and patient safety initiatives * Pharmacy and radiation safety officer duties * Filled in as DON when Director was off-site * Preceptor for new nursing staff * EMR super user CVICU RN w/Med-Surg ICU Float August 2006 to December 2008 Company Name － City , State * High acuity step down unit with 1:2 nurse to patient ratio * Post-surgical transplant patients directly from PACU * Post-surgical cancer reconstruction patients directly from PACU * MI, post-cath, chest pain, arrhythmia management, AAA repair, GI bleed, and stroke * Medication drips for blood pressure titration, insulin drips, heparin, angina, alcohol/drug withdrawal * Respiratory distress patients up to ventilation, acute pneumonia, COPD * Lumbar drains, fresh neuro-surgery, fresh GI surgery * Code team participation * Central line use and care * Arterial line, CVP, ICP monitoring and line care * Cardiovascular intensive care interventions * Ventilation and trach care * Treatment for acute MI * Post-surgical cardiovascular care including bypass, cath, and other intensive cardiac care patients * Conscious sedation, insulin, blood pressure, and various other medication drips Aquatic & Fitness Director March 2003 to August 2004 Company Name － City , State Managed and facilitated over 38 fitness and aquatic programs and 28 direct reports * Assisted in the development of a proposal for medically-based wellness that aided in a partnership with a local hospital, funding a 1.8 million dollar expansion * Head swim coach for the Rapids Swim Team * First Aid/CPR & Lifeguard Instructor Exercise Physiologist August 2002 to March 2003 Company Name － City , State * Developed, implemented and progressed cardiac rehab exercise programs and care * Assisted in cardiac rehabilitation education * Developed and implemented a personal training program * Assisted in corporate wellness programming and health fairs Education Master of Science : Nursing/Master of Business Administration University of Phoenix Academic Achievement Master of Science in Nursing/Master of Business Administration- Healthcare University of Phoenix Bachelor of Science : Nursing Valparaiso University Bachelor of Science in Nursing Valparaiso University Bachelor of Science : Exercise Science Ball State University Bachelor of Science in Exercise Science Ball State University Certifications/Awards/Memberships ▪ RN licenses in AZ, PA, FL, MO ▪ Licensed Healthcare Risk Manager ▪ BLS/ACLS ▪ CEO Service Award, 2009 Certifications Licensed Healthcare Risk Manager RN CPR BLS ACLS Affiliations of the enterprise team for improvement, integration, and training of the EMR system Skills Asc, Qa, Emr, Pharmacy, Infection Control, Metrics, Risk Management, Satisfaction, Staffing, Trading, Training, Auditing, Instrumentation, Integration, Integrator, Medical Device, Operations, Process Improvement, Quality Assurance, Rn, Icu, Critical Care, Icp, Titration, Radiation Safety, Rn/, Scheduling, Team Lead, Cpr, Instructor, Million, Increase, Medical Assistant, Cardiac, Cardiovascular, Model-view-presenter, Mvp, Healthcare, Acls, Award
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FITNESS
| 871 |
FINANCE SPECIALIST Summary To be able to join an organization where I can utilize my proficiency with accounting principles, along with a flair for accuracy towards performing my duties. Experience Finance Specialist Nov 2014 to Jan 2015 Company Name One of the nation's largest owners and managers of high-quality residential housing representing a diverse mix of multifamily, military and student communities. Salary: USD15 per hour Hours: 40 hours per week
During the short term I have worked with Balfour Beatty, I have done the processing of vendor invoices, processing of monthly rental payments, handling of the petty cash fund, reviewing and checking of the BAH Reconciliation of outgoing residents prepared by the Resident Specialist; assists outgoing residents in their out processing - such as booking their pre-inspection and inspection dates; assists prospective and existing residents with their inquiries in person or on the phone; fetching the office's mails and distributing the same; collection of rental due from the military residents that did not opt for allocation in their pay slips; processing of credit card payments of civilian residents. Financial Accountant May 2008 to Sep 2011 Company Name A part of Leighton Asia, which is a member of the CIMIC Group - one of the world's leading international contractors and the world's largest contract miner. Salary: PHP63,000 monthly (USD1,260)
Hours: 40-44 hours per week
As the company's Financial Accountant, I worked directly under the Finance and Administration Manager. I was delegated various tasks relating to general accounting and financial reporting. On the general accounting side, I supervise the input of financial data on the company's books. Every end of the month, I oversee the closing of the books, making sure that all events that happened during the month are complete and accurate. I manage the billings to our clients and follow through so that collection is made on time to ensure that the Company has the appropriate funds to settle the payables with subcontractors and other suppliers, salaries of the employees, and other expenses. On the financial reporting, I prepare detailed reports with supporting schedules such as 15-month expenditure budget with estimates and variations analysis, cash flows, Financial Packages and various management reports as are required by the head office. All of these are part of the monthly, quarterly and annual reporting packages that the Finance Manager uses during the monthly management meetings held at the Hong Kong Head Office. At every end of the Company's fiscal year, I prepare the Company's Financial Statements and Tax Returns and submit the same on time to the Securities and Exchange Commission and the Bureau of Internal Revenue. I am also the direct contact of the Company's external auditors in all of their queries and needs during the course of their audit of the Financial Statements. The experience I gained from SGV & Co. has made me confident in fulfilling this scope of my work. Other responsibilities I had were safekeeping of the petty cash fund, important contracts and high value checks; maintaining files of project contracts, quarterly balance sheets and income statements; assisting in the internal audit of the Head Office; assisting in the procurement of PCAB (Philippine Contractors Accreditation Board) License - licensing of construction contractors; assisted in the audit conducted by the Bureau of Internal Revenue. During my time with the Company, I was consistently recognized for my ability to work under pressure and meet deadlines. I was able to cut down overtime work of the Accounting Department because of the efficiency of the workbooks I have developed that helped me in finalizing reports and analysis while maintaining the essence of the structures of the reports required by the Hong Kong Head Office. I always met my deadlines but have worked with accuracy, completeness and integrity all the time. Associate Auditor Nov 2006 to May 2008 Company Name Established in 1946 and became a member practice of Ernst & Young Global Limited on June 6, 2002. SGV & Co. is the Philippines' largest multidisciplinary professional services firm while Ernst and Young (EY) is a global leader in assurance, tax, transaction and advisory services. PHP19,500 monthly (USD390)
Hours: 40-60 hours per week
After passing the Philippine CPA Licensure Examination on October 2006, I started working with SGV & Co. It has equipped me with flexibility to work with a wide range of professionals through my interaction with the clients' employees in different industries. I have participated in the financial audit of various companies where I have utilized my ability to work under pressure and meet deadlines accordingly. I have worked as an individual on some clients and as part of a group on other clients. In one of my individual tasks, I was able to isolate a management error in the way the Company has presented one of their major accounts and was able to formulate a solution to adjust the account and avoid future errors. This has enabled my Senior to trust that I can work diligently and as a consequence I was assigned one of the group's largest client. I have also observed different year-end inventory count procedures conducted by various clients to ensure the accuracy of the inventory that they report in their Financial Statements. Sicangco, Menor, Villanueva & Co., CPAs
One of the largest and trusted accounting and auditing firms in the province of Pampanga in the Philippines. Audit Staff Apr 2005 to Jun 2005 Daily allowance of PHP50
Hours: 40 hours per week
During my senior year in college, I have undergone on-the-job training for audit. I have assisted in the financial audit, review and evaluation of systems of control and other related professional services of various companies. Education and Training Bachelor of Science , Accountancy Philippines 2006 Holy Angel University Accountancy Cum Laude Philippines Skills Accounting, general accounting, auditing, balance sheets, billings, budget, closing, contracts, CPA, credit, client, clients, Finance, Financial, Financial Accountant, financial audit, financial reporting, prepare the Company's Financial Statements, Financial Statements, funds, PHP, inspection, internal audit, inventory, meetings, Exchange, Office, payables, procurement, quality, maintaining files, reporting, Securities, tax, Tax Returns, phone, year-end
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FINANCE
| 1,510 |
HR ASSISTANT Summary Highly motivated, and a dynamic Human Resources professional with diverse credentials seeking a position with a growing organization to make a positive impact on company policies, and experience career growth. Accomplished human resources and administrative professional with over 3 years' experience. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with a can-do attitude. Results-driven with strong communication, analytical, and interpersonal skills while maintain the utmost confidentiality. Highlights Compensation knowledge MS Office Suite AR/AP proficiency Oracle knowledge Great communication skills Great analytical skills *New Hire Training Filing & Records Management Spreadsheets/Reports Office Management Customer Service QuickBooks, Peachtree New Hire paperwork Experience 03/2016 to Current Company Name － City , State Sourced, recruited for call center to all departments throughout the company. Responsible for finding the right candidates and matching them to temporary or permanent job placement for the company. Maintaining computer system by updating and entering data in BrassRing an responsible for complete on boarding and exit interview paperwork. Compiling reports and spreadsheets in order to keep track of drug test and background checks that are completed for on-boarding process. Complete initial phone interviews to evaluate applicants' qualifications. Scheduling job interviews for field managers after seeing that applicant meet the job requirements. Administer and manage scores tests given to applicants before making the job offer. Help organize job fair and manage files for applicants that are not qualified. Circle K -Naples, FL Provides convenient services to the community. 02/2011 to 10/2014 HR Assistant Maintained employee compensation, benefits, PTO, timecards and promotion opportunities. Explained and held trainings for new and existing employees on benefit programs and company rules and regulations. Managed Background Checks from ordering paperwork to documenting results in the system. Requested and completed spreadsheet for drug tests results. Managed internal Human Resources records for two stores and oversaw all investigations and disciplinary actions. Completed exit interview paperwork. Managed and processed time card for payroll processing by manager in a timely manner. Processed new hire paperwork, completed on-boarding process and managed their records. Involved in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks. Further developed strong communication and customer service skills as result of working with clients. 01/2007 to 01/2010 AR/AP Representative Company Name － City , State Leading orthopedic medical device company Processed invoices and credit memos in accurate in timely manner. Review documents for product returns and loaner fees. Solveed incorrect billing, back up cash applications. Made collection calls to clients periodically Lien, Waiver and NTO. Processed invoice through payment cycle. Insured that all venders are paid in a timely manner. Reconciliation of vendors. Managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. 01/2004 to 01/2007 Office Assistant Company Name － City , State Electrical company Updated the database with customer calls. Worked with NTO vender helped with reconciliation and ledger Balanced and transmitted daily revenue. AR/AP Filling lien, waiver and managed collection. Coordinated complex travel schedules, accommodations and trip logistics for candidates. Entered personnel and subcontractor data into a central database. Evaluated timecards for accuracy on the regular and overtime hours. Education Associates of Science : Human resources and Organizational Leadership RASMUSSEN COLLEGE － City , State Human resources and Organizational Leadership 06/2016 Administration leadership, Communications in your profession, Accounting, Employment Laws, Human resources 1 and Organizational Development. Member of Society for Human Resource Management (SHRM) PHR certificate after graduation Volunteer Work to mentor kids and young adults to succeed in their school or career path Score seminar on Human Resources -"How to Hire Smart" Rasmussen College Skills Accounting, ADP, analytical skills, AP, AR, Benefits, billing, Call center, Great communication skills, Interpersonal skills, credit, clients, Customer Service, customer service skills, database, Detail-oriented, Employee Relations, expense reports, Filling, Filing, hiring, Human Resource Management, Human Resources, Human resources 1, processing of invoices, leadership, ledger, logistics, mentor, MS Office Suite, Office Management, Oracle, Organizational Development, payroll processing, Peachtree, personnel, promotion, QuickBooks, Recruitment, Scheduling, Spreadsheets, spreadsheet, telephone, phone, website
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HR
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REGIONAL SCHEDULE MANAGER Summary Mr. Ginder has been working in the heavy civil construction industry for nearly 20 years. He has been working primarily as a Primavera scheduler since 2006. The range of the projects vary between less than $5 million railroad projects to over $1.3 billion light rail projects. The type of projects range from railroads, mass transit light rail systems, interstate highway projects, and marine bridge projects. Highlights Primavera 6 up to version 8.2 Tilos Linear Schedule Sure Track MS Project Excel / Word / Powerpoint Estimating Software - HCSS Certified Professional Engineer Enterprise One JD Edwards Cost Software Resource and Cost Loaded Schedules Primavera Contract Manager / Expedition AutoCAD version 13 Training in Advanced Project Management in Primavera P6 Accomplishments Prepared a proposal schedule for a design build project with MnDOT that was key for Ames successful proposal. Instrumental in developing the schedules for various design phases and work packages for the first Contract Manager General Contractor (CMGC) project with MnDOT. Prepared numerous schedules with cost loaded resource data to support the Full Funding Grant Agreement for a $1.3 billion light rail project. Education B.S.E : Civil Engineering , 1991 Colorado School of Mines Civil Engineering Experience Regional Schedule Manager February 2013 to Current Company Name － City , State Prepares proposal and bid schedules for railroads, pump stations, DOT hard bid, DOT design build, and DOT CMGC projects. Prepares baseline schedules and updates for the CPM on multiple MnDOT projects including the Dresbach I-90 Bridge Project, MnPASS design build on I-35E in St. Paul, and the Winona Bridge CMGC project in Winona, MN. Interfaces with the project management and estimating teams to prepare, build, and maintain project schedules. Provided technical assistance with other Ames projects outside the Midwest Region including a Potash mine in Saskatchewan, Canada. Provided assistance with the construction cost estimating and takeoff for multiple bids and proposals. Schedule Manager January 2010 to February 2013 Company Name － City , State Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include managing a team of corridor schedulers. Development and preparation of the project CPM schedule baseline, managing monthly progress updates to the schedule, and numerous revenue projection forecasts and schedule reports. Coordinating and participating in meetings between corridor managers, program managers, joint venture partners, and project owners. Duties also include managing update progress reports and narratives. Project Cost: 1.25 billon for entire program Assistant Project Engineer / Project Controls Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include development and preparation of the project CPM schedule, cost loading the CPM, adding monthly progress to the schedule, and preparing cash flow reports. Duties also include preparing update progress reports and narratives for the North Corridor of the Houston Light Rail Project. Project Cost: $1.25 billion for entire program (400 million for North Corridor). Corridor Scheduler February 2008 to January 2010 Company Name － City , State Worked as the North Corridor scheduler for the Houston Light Rail Project. Duties included preparing the schedule through numerous phases of design development, cost loading resources, and providing schedule and cost projection information to support limited Federal funding for the project. Design Construction Coordinator Change Order Manager / Project Scheduler January 2004 to February 2008 Company Name － City , State 183A Toll Road Project (Design Build), Williamson County, Cedar Park TX, Central Texas Regional Mobility Authority. Duties include constructability review of design documents, presenting aesthetic concepts and cost to the agency, preparation and negotiation of change orders with the agency, preparation of the project CPM schedule and draw payments to the agency, assisted in the preparation of subcontracts. Project Cost: $178 million. Estimator October 2002 to November 2004 Company Name － City , State Assisted with project estimating and bidding, including the SH130 toll road, a $1 billion design/build turnpike construction and the 183A Toll Road Project. Field Engineer July 2002 to October 2002 Company Name － City , State US84 Lamb County, Littlefield, TX, Texas Dept. of Transportation. Duties include coordination of material deliveries and oversight of subcontractor activities. Project Cost: $13.8 million. Estimator December 2001 to July 2002 Company Name － City , State Worked as an estimator for drainage and structures disciplines. Field Engineer July 2000 to January 2001 Company Name － City , State Williamson Co. FM 1325 Turnaround Bridge Construction, Round Rock, TX, Texas Dept. of Transportation. Construction of 3 bridges and frontage roads. Coordinated material deliveries and oversaw subcontractor activities; also performed office engineering for this project. Project Cost: $5 million. Field Engineer July 1999 to July 2000 Company Name － City , State Responsibilities included overseeing concrete structures, concrete paving, asphalt paving, and traffic control. The project is I-45 reconstruction which is 8.5 miles long between Hutchins and Wilmer, Texas. Project cost was $55 million. Field Engineer December 1997 to July 1999 Company Name － City , State Central Expressway, Segments I and II, Dallas, TX, Texas Dept. of Transportation. Widening of freeway facility consisting of mass excavation, structures, concrete paving, landscaping, signing, and illumination along U.S. 75. Duties included reporting pay quantities, managing subcontractors, preparing weekly cost reports, ordering materials, performing quantity takeoffs, and submitting design modifications. Areas of responsibility included landscaping/ irrigation, miscellaneous concrete, miscellaneous structures, painting, and tie-back installation. Segment II won multiple awards and recognitions, including NQI's Quality Achievement Award, AASHTO's Value Engineering Award, and the Marvin M. Black Excellence in Partnering Award. Project Cost: $215 Million. Office Engineer October 1997 to December 1997 Company Name － City , State F.M. 740, Rockwall, TX, Texas Dept. of Transportation. Widening of a city street consisting of grading, asphalt paving, concrete paving, base, signing, and landscaping. Duties included preparing subcontract and purchase order payments, preparing cost reports, ordering materials, managing subcontractors, performing quantity takeoffs, and traffic control management. Project Cost: $1.5 Million. Geotechnical Engineer / Construction Materials Inspector January 1992 to October 1997 Company Name － City , State Some notable projects include construction materials testing at Denver International Airport and the preparation of numerous geotechnical reports for E-470 Tollway in Adams, Arapahoe, and Douglas Counties, CO. Performed geotechnical engineering reports, environmental site investigations, soil, concrete, and asphalt field and laboratory testing services, pavement designs, and building inspections. 1991 Survey Party Chief, Twin Mountain Construction I-40 Port of Entry, Gallup, NM, New Mexico Dept. of Highways Managed a three-person survey crew on this project located 10 miles east of the Arizona - New Mexico border. Project Cost: $5 Million. Skills agency, AutoCAD, bridges, cash flow, draw, Engineer, Estimating, JD Edwards, managing, materials, meetings, Excel, office, Powerpoint, MS Project, Word, negotiation, Enterprise, painting, presenting, Primavera 5, Primavera 6, Primavera, progress, Quality, reporting, FM, Transportation
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CONSTRUCTION
| 2,009 |
COMBAT MARKSMANSHIP TRAINER/ PRIMARY MARKSMANSHIP INSTRUCTOR Summary Weapons and Tactics Instructor Highlights Effective team leader Small arms weapons specialist Firearms safety training Trained in defensive tactics Valid South Carolina driver's license Supply and logistics planning Secret Security Clearance Trained in emergency response Accomplishments Personally responsible for over $ 500,000.00 of command equipment with no deficiencies, losses or damages. Received Global War on Terrorism Service Medal. Formally commended by the Inspector General for superb supervisory actions and management. Formally commended by Marine Corps Association & Foundation for superior accomplishments while enrolled in Combat Marksmanship Trainers Course. Formally commended by the Commanding Officer of Marine Corps Tactics & Operations Group for outstanding performance while serving as Response Cell Non-Commissioned Officer in Charge. Experience June 2015 to August 2016 Company Name City , State Combat Marksmanship Trainer/ Primary Marksmanship Instructor Instructed over 2,000 Marines in all phases of the Marine Corps Marksmanship Program on the qualification and re qualification on small arms ranges. Additionally, assisted in the operation of 35 firing ranges. June 2015 to July 2016 Company Name City , State Assistant Martial Arts Instructor Assisted four Martial Arts Instructors with the training of over 200 Marines and Sailors in the Marine Corps Martial Arts Program by planning and executing Combat Conditioning (Physical Fitness Training). Conducted remediation training with students who required extra attention until they met the requirements to successfully obtain their next belt. Teaching the Marine Corps Martial Arts Program in the absence of the Instructor. September 2014 to June 2015 Company Name City , State Combat Marksmanship Coach Analyzed difficulties of over 3,000 shooters during dry and live fire exercises in all phases of the Marine Corps Marksmanship Program during qualification. Additionally, assisted in the operation of 56 firing ranges. October 2015 to October 2015 Company Name City , State Response Cell Non-Commissioned Oficer Organized the set-up of a large scale amphibious assault landing training exercise/ simulation involving several adjacent Marine Crops units. Trained 50 Marines to use combat simulation programs and to effectively support adjacent units involved in the exercise. Supervised and assisted Marines with daily tasks and execution of the amphibious landing followed on by a ground assault. Greater details of duties and training evolution are classified. Education 2016 Marine Corps University; Distance Learning City , State Terrorism Awareness - Leading Marines - Pistol Marksmanship - Infantry Squad Leader: Weapons and Fire Support - Inspection and Repair of the M9 Pistol- The Marine Rifleman: Combat Skills Personal Information U.S. Citizen
Veteran Interests Lacrosse, Rugby, and Educating People on Firearms Skills Arts, Basic, SC, firing, Inspection, Instructor, Microsoft Office Programs, Weapons, next, Security Clearance, simulation, Teaching, Trainer
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ARTS
| 2,340 |
ASSISTANT STORE MANAGER OF OPERATIONS AND HUMAN RESOURCES Highlights SKILLS / STRENGTHS Computer Peoplesoft, Kronos payroll management system, Microsoft Word, Excel, Access, and PowerPoint, entry level HTML Professional Excellent communicator, motivator, and decision maker Strong analytical and problem solving skills Ability to handle multiple task and lead to completion Strong public speaker Accomplishments Wall Street Journal Award in Economics and Finance2010 Civic Club Scholarship 2008 Kohl's Territory Finalist for Manager in Training competition 2012 Experience Assistant Store Manager of Operations and Human Resources May 2014 to Current Company Name － City , State 05/2014 to Present 5241 McFarland Drive Durham NC, 27707 Supervisor: Stacyanne Belsky ([email protected]) Not Available for Contact (919) 489-1116 60 hours per week $48,750/year Assistant Store Manager of Operations and Human Resources (Retail Volume approx 15.5 million) Operations Manages stores payroll projections, productivity, and controllable expenses in relation to sales trend Review scheduled vs. workload reports, and directs area supervisors to edit schedules to workload Oversee truck unload process to ensure company standards are being met Lead the Replenishment Best Practice Merchandise Location System to maximize efficiency and execution. Provide general oversight of building and equipment maintenance and upkeep, coordinate local and corporate resources to ensure ongoing and preventative maintenance of interior/exterior is achieved Oversees efforts to adhere to all building safety requirements Responsible for the implementation and maintenance of all Company stockroom capacity and organizational guidelines Responsible for managing and coordinating all store remodeling and repair and maintenance projects Lead inventory prep planning and ensures inventory execution goal is achieved Partner with Loss Prevention on all inventory programs Human Resources Lead the interview and hiring process to maintain proper staffing levels to match workload Manage associate files to company policy/legal requirements Lead the Associate annual review process Coaches and counsels Associates when necessary based on Company productivity goals Lead the completion and administration of Associate counseling in accordance to Company policies/HR guidelines Lead associates training administration Develops and coaches Area Supervisors to promotable levels Develops programs to drive positive reinforcement and motivation to all Associates Participated in the recruitment of executive talent at North Carolina State University (NCST) Selected as peer resource for incoming executives Assistant Store Manager of Apparel and Accessories Apr 2012 to May 2014 Company Name － City , State 04/2012 to 05/2014 1361 Boone Station Drive Burlington, NC 27215 Supervisor: James Floyd ([email protected]) Available for Contact (336) 458-6223 60 hours per week $42,500/year Assistant Store Manager of Apparel and Accessories (Retail Volume approx 7 million) Analyze business summary reports daily to determine growth opportunities Partner with HR/OPS ASM to address inventory issues and communicate to corporate partners Ensure Company merchandise presentation directives and standards are met and maintained Develop and implement action plans to ensure key business areas outperform LY figures Operate Kronos payroll management system Lead store in the following areas: associate development, supervision of merchandise sales areas to ensure execution according to company Best Practice, analysis of business operations, and expense management. Complete and administer associate counseling documentation / administer associate annual review Recruit, interview and hire new talent Competitively walk completion and report to store manager and district manager Manager in Training (MIT) (Retail Volume approx Jan 2012 to Apr 2012 Company Name － City , State 01/2012 to 04/2012 3648 E Franklin Blvd Gastonia, NC 28056 Supervisor: Susette Vlasich (704) 824-0091 40 hours per week $17.50/hour Manager in Training (MIT) (Retail Volume approx 17.5 million) Lead "Manager on Duty" program Resolve escalated customer concerns Lead and drive Loyalty Programs (Credit and Email Solicitation) to ensure store goals are achieved Coach Cashier's on proper soliciting techniques and provide tools for customer engagement Ensure daily sales floor standards are maintained Positively influence associate engagement and morale through recognition program Responsible for merchandising updates and sales growth of Home Decor and Juniors department Store Management Intern Jun 2011 to Jan 2012 Company Name － City , State 06/2011 to 01/2012 3050 Watson Blvd Warner Robins, GA 31093 Supervisor: Debra Drake (Available for Contact) (478) 293-7300 40 hours per week $11.25/hour Store Management Intern (Retail Volume approx 16.5 million) Assist store management in day-to-day operations Lead teams in sales floor moves Partner with dock supervisor in expediting truck freight Complete and present Capstone Project on store environment and area of opportunity Vice-President of Community Service Delta Sigma Pi Aug 2009 to May 2010 Company Name － City , State Post Office Box 8065 Statesboro, Georgia 30460 Supervisor: Margaret Pigatt-Lanier (912) 478-5413 40 hours per semester $1,500/stipend Peer Financial Counseling Student Liaison Educate Students on the following modules: Budgeting, Managing Credit and Debt, Controlling Credit Train Peer Financial Counselors on Modules to deliver to student organizations/classrooms Partnered with other student organizations/faculty to set up venues to present PFC Modules Recruit alumni and business community leaders for career development seminars Partner with faculty for fundraising events Raise awareness of organization on campus Coordinate community service activities with the Provincial Community Service Committee Ensure that chapter meets volunteer requirement set by the central office Organized campus-wide blood drive Education BBA , Economics 2010 Georgia Southern University － City , State , US Georgia Southern University BBA 2010 Statesboro, GA Major - Economics Affiliations Economics Club Skills Million, Retail, Retail Marketing, Sales, Operations, Associate, Hr, Inventory, Payroll, Business Operations, Documentation, Kronos, Training, Credit, Equipment Maintenance, Human Resources, Loss Prevention, Maintenance, Recruitment, Staffing, Stockroom, To Sales, Sales Floor, Budgeting, Career Development, Central Office, Financial Aid, Fundraising, Liaison, Pfc, In Sales, Access, Award, Entry Level, Excel, Html, Journal, Microsoft Word, Peoplesoft, Powerpoint, Problem Solving, Territory, Word, And Sales, Customer Engagement, Daily Sales, Merchandising
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APPAREL
| 1,672 |
INTERIM SENIOR DIGITAL MARKETING STRATEGY MANAGER Summary I am a digital marketing and strategist specializing in lead generation through content strategy, digital campaign optimization, and marketing on digital and social media platforms. Highlights Dependable Direct marketing campaigns Mobile marketing Excellent written and verbal communicator Deadline-driven Enthusiastic team player Market segmentation Advertising Self-directed Problem solving Leveraging third-party analysis Cross-functional team leadership Decisive Competitive analysis Go-to-market strategy development Project management Creative and Innovative Accomplishments Developed social media strategy Increased leads through social media engagement and marketing by %% over XXX time. Implemented social media management software Managed Radian 6 Experience Interim Senior Digital Marketing Strategy Manager 08/2015 to 01/2016 Company Name City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Collaborated with advertising and promotion managers to promote products and services. Managed new product and content releases. Promoted brand awareness through SEO optimization and attractive web design. Wrote creative and engaging briefs for internal and external agencies. Worked effectively in a heavily cross-functional, fast paced environment. Managed, mentored and developed a team of [Number] product managers. Spearheaded the creation of blogs and social media content. Managed all company customer engagement campaigns. Manage team of eight content coordinators, writers and social media managers Oversee social media management Develop digital content strategy Responsible for analytics and content reporting including SEO and social media Generate leads through content marketing, social media advertising and PPC Lead nurturing campaigns and email communications/ lead generations. Owner 07/2010 to 08/2015 Company Name City , State Developed digital strategies that support organization's business goals and objectives Spearheaded the creation of blogs and social media content.Managed, mentored and developed a team of [Number] product managers.Produced engaging online marketing campaigns.Planned and managed budgets in excess of $100,000. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Content development including blogs, email newsletters, presentations and video Led social media initiatives for hospitals and service lines Managed Site Core content development for a major website migration Community manager for social media platforms (Facebook, Twitter, Pinterest, Google +) Blog for consumer and B to B audiences Wrote e-newsletters Responsible for search engine optimization, marketing and pay-per-click campaign management. Co-owner/ founder 08/2010 to 01/2016 Company Name City , State Co-founder of networking events company specializing in social media for women Host Twitter parties, created branded campaigns, manage email marketing Work with brands such as UPS, Google, Logitech, Zagat, Frito Lay Planned and managed budgets in excess of $[Amount].Evaluated return-on-investment and profit-loss projections.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Manage social media accounts for brands Operate franchises in Chicago, New Jersey and Atlanta. Writer 10/2008 to 01/2016 Company Name City , State Features staff writer for monthly, local magazine. Wrote unique text for SJ Magazine, including general and branded content. Manager 02/2010 to 07/2010 Company Name City , State Developed strategy and implemented first social media marketing initiatives. Content manager for Virtua.org, VirtuaWoman.org and VirtuaBaby.org. Produced presentations for senior leadership and internal communications Led staff and external agencies to develop products and promotions, analyze sales, manage trade shows, purchase media, provide creative services, and conduct PR. Led a cross-functional team through the product development lifecycle and strategic planning functions for a new release of [Type] product, generating over [$] in sales. Manager 01/2008 to 02/2010 Company Name City , State Editor and writer for award-winning publications, The Virtua Voice and HealthSavvy. Managed freelance and staff writers. Developed and managed internal communications, events and campaigns. Managed internal web-based demand generation campaigns by collaborating with internal channels to ensure brand consistency and best practices.Conducted market research to rationalize category and segment opportunities. Senior Marketing Specialist 05/2006 to 01/2008 Company Name City , State Editor and writer for award-winning internal publication, The Virtua Voice. Developed and managed external and internal communications. Produced annual employee and patient satisfaction videos. Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Marketing Specialist 09/2005 to 05/2006 Company Name City , State Produced marketing and patient education materials. Wrote and produced monthly e-newsletters and service line newsletters. Writer/Producer 10/2003 to 09/2005 Company Name City , State Wrote, produced and edited promotional campaigns for television and the web. Collaborated with designers, photojournalists and reporters for promotional content. Supervised a team of [Number] editors, associate producers and production assistants on a wide range of projects. Coordinated post-production for [Number] different shows per [Time period]. Set up equipment for broadcasts and promotions at station remotes.Wrote and produced short-form content, sizzle reels and image spots.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns.Led concept development, graphics, storytelling and delivery of segment ideas.Collaborated with team leadership and other key stakeholders on key editing and production decisions. Associate Producer 01/2000 to 10/2003 Company Name City , State Wrote, produced and directed promotional campaigns for brands. Collaborated with videographers, editors, designers and talent for production. Collaborated with team leadership and other key stakeholders on key editing and production decisions.Produced [Number] television and digital news segments each [Time period].Led concept development, graphics, storytelling and delivery of segment ideas.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns. Education Bachelor of Science : Telecommunications and Speech May 2000 Kutztown University City , State , USA GPA: Cum Laude Cum Laude Skills Photoshop * Video editing software including AVID, Final Cut Pro and Apple iMovie * Content development and strategy * Content management systems including Blogger, Sitecore and Wordpress * Copywriting and editing * Email campaigns * Google analytics * Apple/Mac platforms and applications * Microsoft Office Suite * SEO * PPC campaigns * SalesForce * Radian 6 and other social media Listening tools * Social media platforms and engagement consoles * Video content development including scriptwriting and storyboarding *
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DIGITAL-MEDIA
| 1,315 |
KEY ACCOUNT MANAGER Summary Accomplished pharmaceutical and medical device senior sales specialists with over 25 years of experience. Proven track record in prospecting, consultive sales, new business development and customer retention. Proficient in sales presentations, intoducing and detailing products and conducting in services with physicians, staff, C-Suite and OR technicians. Keen ability to identify customer needs, provide solutions and utilize well developed skills to close business. Highly motivated, enthusiastic and committed to exceeding expectations. Highlights * Pharmaceutical Specialty Sales * Strategic Account Management * New Product Launches * Managed Care * Key Account Management * Medical Device Sales * Key Opinion Leader Development Accomplishments 07'08'09'10 awarded regional performance fund for outstanding sales and work ethic Consistent Achievers Award 25 out of 25 years 2003-2004 Winner of the Tactical Action Unit of the Year Award 2005 Member of the Region of the Year 4-time Divisional Product Contest Award Winner 2012- Finished top 3 Experience Company Name January 2011 to April 2015 Key Account Manager Responsible for the accounts management of 40 hospitals and medical centers. Developed Physician and KOL's relationships to expand territory growth. Provide on site product expertise and consultation to Pediatric Urologists while in OR. Assigned as district leader in training and consulting in the northeast. Responsible to build relationships with C-Suite and quality personnel within the institution. Conduct training on ever changing healthcare landscape to northeast region. Company Name January 2005 to January 2011 Senior Institutional Health Care Sales Consultant City , State Responsible for driving sales of Zyvox, Vfend, Tygacil and Relistor among hospital accounts: Hartford Hospital, St. Francis, University of Connecticut, Mid State and Manchester Responsible for coordinating several projects between Pfizer Groton and Specialty Care BU Hand selected by Specialty Care BU to lead Groton/Hartford Hospital C-Suite Initiative Demonstrate strong intra-team cooperation to execute cross cluster business strategies that consistently provide added customer value delivery Provide high level educational presentations to customers including surgeons, infectious disease, pulmonologist, vascular, hematology/oncology, transplant, wound center, podiatry, pharmacy Based on an assessment of consumer disease and chronic care trends and healthcare needs, successfully led the introduction of products into the healthcare arena. Negotiated with Hospital pharmacies to ensure products where available for healthcare providers on multiple formularies Worked with long term care facilities to ensure products were available to all facilities. Successfully collaborated with peers to develop strategic operations, financial and quality objectives. Aided peers in implementation and issue resolution Developed highly successful team business goals and initiatives. Monitored results to ensure compliance with strategic objectives Developed and preformed regional strategic initiatives to address market specific issues. Conducted detailed competitive analysis to determine appropriate marketing and sales strategies. Maximized Pfizer resources and upper management to enhance high level KOL relationships and leverage Pfizer strengths toward various victories within the institutions. Worked closely with Regulatory Affairs to keep compliant and within guidelines with all promotional activities Major Awards included 07'08'09'10 awarded regional performance fund for outstanding sales and work ethic Consistent Achievers Award 14 out of 14 years 2003-2004 Winner of the Tactical Action Unit of the Year Award. 2004 #1 nationally in Viagra sales attainment 2005 Member of the Region of the Year. 4-time Divisional Product Contest Award Winner. 2004 #1 in the Region for highest Lipitor new prescription growth. 2005 District finished #1 in the Region for highest physician call average plus Lipitor new prescription growth. Company Name January 2003 to January 2005 Health Care Consultant Developed strategic business plans to exceed sales goal of $100 million while analyzing market trends and P & L. Customer base included 10 Academic Medical Centers, Integrated Delivery Systems, Large Medical Groups, Veterans Administrations and Long Term Care Facilities. Demonstrated strong intra-team cooperation to execute cross cluster business strategies that consistently provided added customer value delivery. Utilized effective accountability mechanisms to ensure that expectations were clear and sales were met Met budget guidelines every year while exceeding activity on educational programs by carefully monitoring ROI. Highly coachable and professional. Demonstrated self-awareness and emotional intelligence in evaluation and developmental situations. Cultivated strong advocates with Medical Societies, (Hartford County Medical Society, American Association of Black Physicians) and Academic Hospitals that supported Pfizer's products on the CT Medicaid Preferred Drug List. Company Name January 1991 to January 2003 Healthcare Representative City , State Sold cardiovascular, urological and diabetes products to specialists, retailers, clinical pharmacists and pharmacy purchasers within academic medical hospitals to include Yale Medical Center, Hartford Hospital, St. Francis Hospital, University of Connecticut Medical Center, Baystate Medical Center, Newington and West Haven Veterans Administrations. Successfully launched a new division of Pfizer Collaborated with teammates to maintain all assigned Pfizer products on hospital formularies. Gained access into multiple catherization procedures within Cardiology Departments at Yale New Haven Medical Center, Hartford Hospital, St. Francis Medical Center and Baystate Medical Center. 1997 Winner of the Lipitor Convention Contest for highest market share growth. 1998 Winner Norvasc Product Contest for highest Norvasc Goal Attainment. 1998 Runner-up, National Hospital Representative for the first quarter. 1999 drove sales for multiple products surpassing $5 million resulting in the Winners Choice Award for greatest movement on the Goal Attainment Report for the full year. Successfully launched Procardia XL, Glucotrol XL, Zyrtec, Aricept, Cardura, Viagra, Norvasc, Lipitor, and Tikosyn for Atrial Fibrillation Education Northeastern University 1985 Bachelor of Arts : Business Management City , State , US Northeastern University, BABM, Boston, MA Certified Medical Representative 2005 Certification : Pharmaceuticals City , State Professional Affiliations CT, RI and MA Case Managers Societies Member Member Pharmacy Association RI, MA and CT Certifications Certified Medical Representative Skills Account Management, Key Account Selling, Product Expertise, OR selling Training, Budget, Business Plans, Educational Programs, Market Trends, Medicaid, Business Development, Managed Care, Medical Device, Ms Excel, Ms Powerpoint, Ms Word, New Business Development, Project Management, Prospecting, Sales Presentations, Senior Sales,
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HEALTHCARE
| 754 |
BUSINESS DEVELOPMENT CENTER MANAGER Professional Summary Dynamic Marketing Manager with more than 7 years in the Sales Management and Territorial Marketing Industries. Creative and innovative team player with compelling leadership skills. Highly customer service oriented with excellent written and verbal communication skills which enhance the customer service experience. Excels in deadline-driven account management with an established track record of remarkable sales results. Experience Business Development Center Manager , 08/2017 to 10/2018 Company Name － City , State Achieving daily-weekly and monthly goals and objectives. Making 75-100 outbound calls per day. Initiating and Responding to customers with 40-60 emails per day. Working in a computer based management tool. Setting a volume of appointments daily. Following up with customer vehicle inquiries efficiently to maximize opportunities. Effective working as part of a team. Internet Sales Manager , 12/2016 to 03/2017 Company Name － City , State Maintained a 94% average of leads answered in <15> 3 minute average answer time per lead. Worked flexible schedule and from home office to insure precise customer lead follow up Provided expert product and service information. Delivered 5 Units during first week of hire Ensure that salespeople are informed of all incoming appointments Enhance customer satisfaction during the entire purchase experience. Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach Sales Consultant , 12/2016 to 08/2017 Company Name － City , State Contributed to repeat and referral business by using strong customer service and problem solving skills. Maintained a 98 % customer service satisfaction rating per KIA Performance Center. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Developed and executed sales promotions. Provided expert product and service information. Community Donation and Outreach Manager - Eastern CT Territory , 05/2016 to 12/2016 Company Name － City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Worked effectively in a heavily cross-functional, fast paced environment. Directed and supervised employees engaged in sales and inventory-taking. Trained staff to deliver outstanding customer service. Identified inefficiencies and made recommendations for process improvements. Built partnerships with local organizations to increase company offerings and improve services. Established 54 new accounts in only 6 months through successful client development. Membership and Marketing Manager-Eastern CT Territory , 07/2014 to 05/2016 Company Name － City , State Managed 22 towns in CT with over 5000 girls and 3000 adults. Attended and participated in community meetings and groups Collaborated with probation officers, school representatives and other key individuals in the community to support children and their families Facilitated activities that developed students' physical, emotional and social growth. Worked with an average of 20 students per program. Trained program staff to deliver outstanding educational and creative programming. Loss Prevention and Operations Manager , 08/2013 to 07/2014 Company Name － City , State Ensures highest level of compliance in and the execution of company sponsored training programs for all employees. Responsible for the protection of company assets through multiple avenues of Loss Prevention. Maintained high average (90-95%) audit stores compared to the company average (82%). Lead Sales Associate - Part Time , 08/2013 to 07/2014 Company Name － City , State Exceeding company sales standards within my first month (7.9% increase to projected sales budget). Maintains a large customer base to insure return customers and promoting Belden Jewelers through excellent customer service. Assistant Store Manager , 04/2012 to 08/2013 Company Name － City , State Created plans to maximize sales and customer service on a weekly basis. Maintained a "customer first" selling experience to increase future sales. Recognized for mastery in Leadership, Team Management, Communication and Planning and Organization of Administrative Duties at retail store level. Increased 2013 sales by 2.35% and units sold by 5.76% with in first 8 months of employment. Shift Supervisor , 05/2010 to 04/2012 Company Name － City , State Responsible for opening and closing procedures. Maintained above average customer service and secret shopper percentages (92-98% customer service rating) with all employees averaging of at least (88%). Cross trained all employees to work efficiently in all areas of retail store. Department Manager , 11/2009 to 05/2010 Company Name － City , State Highest sales rating for three consecutive months (10% increased sales over projected budget). Trained all new sales associates for other departments. Controlled department payroll budget. Scheduled staff efficiently to maximize sales and accommodate store traffic. Member Program Facilitator , 09/2008 to 06/2012 Company Name － City , State Active leader in multiple urban towns across CT. Exceeded membership goal in every program (105% enrollment rate). Created easy to follow programs that would enrich girls and increase membership enrollment in new areas. Established and maintained cooperative relationships with representatives of community and public interest groups. Camp Counselor , 05/2006 to 08/2008 Company Name － City , State Responsible for providing unit information reports, data, and daily logs to the Head Counselor. Responsible for participating in and leading camper activities. Responsible for maintaining effective working relationships with staff and creating harmonious relationships with campers, parents and staff. Responsible for check-in and check-out procedures. Ensure that unit schedules and activities are implemented. Education Associate of Science : Respiratory Therapy , 2019 Manchester Community College － City , State Diploma Bolton High School － City , State Multiple awards for Philanthropy, Music Education, and Special Needs work within the school
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BUSINESS-DEVELOPMENT
| 626 |
ASSISTANT MANAGER Summary 7+ yrs of Management, customer service, extensive sales, service and repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities. Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors. Implements trade promotions by publishing, tracking, and evaluating trade spending. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Accomplishments Exceeding store quotas by up to 30%, Weekly meetings and Conference calls, Responsible for , customer service assistance, extensive sales, service and repairs knowledge. Direct multiple business affairs and have advance understanding of customers and clients needs Highlights 7+ yrs of Management, customer service, extensive sales, service
and repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt,
E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains
and expands customer base by counseling district sales representatives;
building and maintaining rapport with key customers; identifying new customer
opportunities.
•Recommends product lines by identifying new product
opportunities, and/or product, packaging, and service changes; surveying
consumer needs and trends; tracking competitors. Accomplishments Accomplishments
•Achieves regional sales operational objectives by contributing
regional sales information and recommendations to strategic plans and reviews;
preparing and completing action plans; implementing production, productivity,
quality, and customer-service standards; resolving problems; completing audits;
identifying trends; determining regional sales system improvements;
implementing change.
•Meets regional sales financial objectives by forecasting
requirements; preparing an annual budget; scheduling expenditures; analyzing
variances; initiating corrective actions.
•Establishes sales objectives by creating a sales plan and quota
for districts in support of national objectives. Experience Assistant Manager 10/2014 to 12/2014 Company Name City , State Target new customer to open new and upgrade account , maintain account , help customer with any issues,. . Personal Banking Representative 06/2013 to 09/2013 Company Name City , State Daily bank deposit , weekly inventory , monthly meeting. Accomplishes sales and organization mission by completing related results as needed. Responsibilities. Increased bank revenue by acquiring at least 5 checking accounts per quarter for nine consecutive quarters * Grew customer satisfaction by mastering program benefits, account history, interest rates and service fee knowledge and quickly answering customer questions Pioneered customer satisfaction study by gathering customer feedback on a daily basis and presenting to bank managers quarterly. Store Manager 09/2007 to 06/2013 Company Name City , State Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Keeping the store clean and organized Ensuring that merchandise is fully stocked Assisting with returns, exchanges, etc. Performing inventory counts Managing the cash drawer Preparing bank deposits lead a sales force that discovers customers' needs and delivers solutions to build loyalty, support team helps maintain customers' trust in Sprint and its products, business team brings the experience to business customers Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change. Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives. Education ASSOCIATE : LIBERAL ART 1994 KINGSBOROUGH COLLEGE City , State LIBERAL ART DIPLOMA 1990 LAFAYETTE HS City , State Skills benefits, budget, coaching, counseling, customer satisfaction, customer-service, financial, forecasting, human resource, inventory, Managing, policies, presenting, quality, recruiting, sales, scheduling, strategic plans, upgrade
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BANKING
| 2,240 |
INDEPENDENT DESIGNER Professional Summary Independent and results driven Design Professional with an extensive background in the design process. Proficient in taking initiative, along with a desire to achieve client satisfaction, for a record of accomplished results. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes Written & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce ADA, Specification AutoCAD, Strategy Budgets, Verbal Communication Change management, Written COUNCIL Creativity Customer satisfaction Direction Documentation Innovation Interior design Team lead Leadership Materials Meetings MS Office Suite Office Organizational Personnel Presentations Problem Resolution Processes Procurement Programming Project Coordination Real Estate Retail Sales Space Planning Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Education Bachelor of Arts : Interior Design IOWA STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY - City , State NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATION
Certificate #009891 Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes WWritten & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce, ADA, AutoCAD, budgets, change management, COUNCIL, creativity, customer satisfaction, direction, documentation, innovation, interior design, team lead, leadership, materials, meetings, MS Office Suite, Office, organizational, personnel, presentations, Problem Resolution, processes, procurement, programming, Project Coordination, Real Estate, Retail, sales, Space Planning, Specification, Strategy, Verbal Communication, Written Additional Information STATE OF ILLINOIS LICENSE
, Registered Interior Designer #161.000401
.
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DESIGNER
| 129 |
AM RECEIVING MANAGER Summary Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Skills Customer service Fluent in Spanish Equipment operations Stockroom organization Processing vendor returns Maintaining safety Sales floor operations understanding Operating equipment Logistics oversight Mentoring and training Planning production Team building Relationship building Store operations oversight Staff training and development Outstanding communication skills Retail inventory management Schedule management Safety standards Problem resolution First Aid/CPR Reliable and trustworthy Working collaboratively Experience Company Name | City , State Receiving Manager 08/2020 - Current Organized storage areas to maximize movement efficiency and minimize labor. Opened and checked deliveries to verify contents and resolve issues with vendors promptly. Prepared accurate shipping orders and bills of lading to direct and route materials. Received and staged incoming inventory for movement to storage or sales floor. Supervised warehouse team, including schedule management, training and task delegation. Kept stockroom free of hazards, working efficiently and properly organized. Investigated inventory discrepancies to maintain recordkeeping validity. Partnered with vendor representatives to rectify damages and shortages. Motivated and encouraged team members to communicate more openly and constructively with each other. Provided excellent service and attention to customers when face-to-face or through phone conversations. Company Name | City , State Closing Store Manager 04/2019 - 08/2020 Guided team to consistently achieve daily, weekly and monthly goals. Oversaw team of 25+ associates. Maintained consistent daily operations by establishing procedures and monitoring team performance. Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels. Identified sales opportunities by analyzing multiple reports to target our lacking departments Managed special projects through effective emergency resolution. Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response. Motivated employees to share ideas and feedback. Assessed team proficiencies, identifying and targeting areas for improvement. Formed and sustained strategic relationships with vendors. Empowered staff members to contribute to continuous improvement, quality and growth of company by using effective communication and fostering organic relationships. Monitored metrics to verify asset stability. Resolved customer problems by investigating issues, answering questions and building rapport. Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Company Name | City , State Assistant General Manager 04/2017 - 04/2018 Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share. Tracked monthly sales to generate reports for business development planning. Implemented CRM strategy to automate leads management. Created and finalized quotes to complete deals between company, vendors and customers. Developed and implemented new sales strategies to engage a bigger audience Boosted team morale and overall sales volume by creating employee incentive sales contests. Maintained professional network of potential clients and business opportunities. Generated sales by starting a healthy outreach to local businesses Company Name | City , State Operations Manager 09/2014 - 04/2017 Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Assessed, optimized and elevated operations to target current and expected demands. Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances. Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room. Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments. Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Improved morale and management communication by creating employee recognition and rewards practices. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Oversaw financial management activities, including budget management, accounting and payroll. Resolved issues, including challenges regarding circuits, websites and vendors. Trained, mentored and motivated employees to maximize team productivity. Education and Training Chief Sealth International High School | City , State High School Diploma 06/2014 Languages Fluent in Spanish and English
|
FITNESS
| 843 |
SUPPORT & NETWORK SERVICES INTERN Professional Summary Technical Support Analyst with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Skills ·Able to research
and familiarize skill sets towards core technologies based on enthusiasm,
dedication, and motivation ·Knowledgeable with
installation and configuration of Windows-based operating systems (Windows XP,
Vista, 7, and 8) ·Experienced with the
installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X
interactions ·Proficient with
virtualization and highly skilled with configurations inside of VMware ·Skilled with
troubleshooting hardware and software issues within a network and support
services environment ·Able to document,
effectively communicate, and succeed within a group setting in order to become
a superior team player Willing to work
individually whilst prioritizing tasks or projects and completing assignments based
on expected deadlines Work History Company Name Support & Network Services Intern | City , State | September 2014 - December 2014 Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department Worked with Network & Support Services team to learn more about the general campus and supported users Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM Performed within a minimalized test environment in order to create runbook programming and custom templates Shadowed student workers with incident management processes and workflows within Cherwell Service Management Familiarized with ticket creation, priority, review, and remote desktop connections with respect to supported users Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory Discovered and learned AD DS, SCCM, and SCSM and interacted with the systems based on supervision Assisted student workers with new computer installations and configurations as well as creating documentation Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure. Company Name Information Technology Lead Intern | City , State | June 2012 - June 2013 Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment Deployed re-imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling Assisted lab desk student workers with issues, cooperated with lab desk students on scheduling accommodations and support Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy Performed room checks to test equipment and replace faulty campus property during the semester breaks Set up purchased assets within classrooms for students while retiring and recycling older systems. Company Name Information Technology Student Center Intern | City , State | September 2011 - December 2011 Resolved student center questions and arranged peer-to-peer tutoring/assistance with specific students in CSS program. Prepared and delivered a Microsoft Office training session, training videos for the general public in a workforce environment. Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity. Continued research and interacted with Microsoft Windows, Macintosh OS X, mobile, and Linux operating systems. Education Bachelor of Science Information Science & Technology University of Wisconsin City , State | 12-2014 Information Science & Technology AAS Waukesha County Technical College City , State IT-Computer Support Specialist | 12 2011 Accomplishments ·UW-Waukesha Dean's
List ·WCTC Honor List ·Who's Who Program
– WCTC ·NTHS Member 2010 ·Phi Theta Kappa
Honor Society ·BCHS Honor Roll Skills Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network and support, Network & Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista Additional Information Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player
Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program - WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll
|
INFORMATION-TECHNOLOGY
| 323 |
KEY HOLDER, SALES PLANNER Summary Art Director with strong background in production management. Specializes in sales, fashion marketing and editorial
film making. Well versed in team building and creative planning. Extensive high-profile brand knowledge. Experience 03/2016 to 07/2016 Key Holder, Sales Planner Company Name － City , State Effectively controlled the release of proprietary and confidential information for general client lists. Created strategies to develop and expand existing customer sales, which resulted in a 6% increase in monthly sales. Maintained productive relationships with existing clients through exceptional personal follow-up after sales. Worked directly with GM, Senior Visual Directors and District Leaders in order to achieve company and sales goals each month. 10/2015 to Current Editorial Producer Company Name － City , State Worked in direct relation with designer during editorial production to create the look and feel of the brand. Shot and produced look books for Fall2015/Spring 2016 Directed all styling and outfitting for a production cast of more than 12 actors and actresses. Collaborated with modeling agencies, stylists, editors and designers to effectively elucidate the Altaf Maaneshia brand during production. 09/2015 to 01/2016 Editorial Director Company Name － City , State Carefully maintained over $15,000 worth of brand merchandise. Carefully maintained over $6,000 worth of production equipment. Managed campaign and advertising budgets up to $4200. Co-Produced, Directed and filmed editorial campaigns for FALL/WINTER 2015 merchandise. Collaborated with brand representatives to guarantee satisfaction with advertisements. Managed editorial content during post-production for distribution to editors Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups in regards to product. 08/2015 to Current Mens Fashion Editor Company Name － City , State Wrote unique text for Fashion websites, including general and branded content. Produced and directed editorial campaigns in response to feedback from the creative director, account teams and clients. Liaised with production companies, photographers, typographers, designers and printers in order to produce content for publishing. 07/2015 to Current Sales Professional Company Name － City , State Maintained productive relationships with existing clients through exceptional follow-up after sales. Maintained up-to-date knowledge of client buying habits. Identified customer needs through market research and study. Evaluated competitors and performed market research. Monitored customer preferences to determine focus of sales efforts. Increased purchase totals by recommending additional items. Worked with management to identify trends and developments that might influence sales. 04/2014 to 01/2015 Stylist, Visual Artist and Sales Company Name － City , State Manages projects according to time-line and seasonal changes. Reorganized the sales floor to meepany demands. Designed displays to make the store experience interactive and engaging. Updates fashion accessories and samples with clientèle on a seasonal basis. Researched current and past business performance using online systems and available reports. 03/2012 to 05/2012 Intern, Creative Design Specialist Company Name － City , State Organized and maintained accessories and clothing in the shooting area. Displayed and presented clothing and merchandise for fashion shows. Planned and organized corporate media and other special events. Assisted imaging team members with product styling, prep and post production. Selected and set up motion picture or film cameras and accessories. 01/2012 to Current Production Manager, Director Company Name － City , State Observe sets or locations for potential problems and to determine filming and lighting requirements. Supervise and coordinates the work of camera, lighting, design, and sound crew members. Communicate to actors the approach, characterization, and movement needed for each scene in such a way that rehearsals and takes are minimized. Education 2016 Bachelor of Science : Production Managment Hunter University － City , State Communication-Journalism, Media Studies, Film Studies and Creative Writing. 2014 Bachelor of Science : International Affairs University of Ballarat － City , State , Australia Social Science, Arts and Humanistic Studies, Global Politics and International Relations, Creative Writing and Humanistic Studies (21W) Skills
Film and Photography: Camera operating, film directing, art directing, creative planning, production management,
budgeting skills, non-linear editing, creative writing, product advertising, editorial.
Production Managing: Advertising, brand management, Strong interpersonal skills, client contacts, special events,
market research, marketing strategies, merchandising, modeling, selling, trend awareness.
|
APPAREL
| 1,670 |
SENIOR SOUS CHEF Summary Chef with nine years of culinary experience and eleven total years of hotel experience. Skilled in leading and
Raised banquet quality of food at the Renaissance Grand in St.Louis 39 points in a 6 month period
Executed planned events such as Nola goes pink, Essence Fest and also New Orleans Food and Wine Festival motivating a team and consistently meeting my GSS quality of food goals. Highlights Trained in Sous Vide cooking Menu development Talent development Atlas Experience working Carpedia Modernist cooking knowledge Accomplishments 2014 silver medal winner in New Orleans Wine and Food Experience
Raised the AES from a 50(previous leadership) to an 82 at the New Orleans Marriott
Manager of the Quarter Nominee Fourth Quarter 2014
Cooked for Marriott Board of Governors Improved the food quality of food score 6 points at the JW Marriott Pilot Hotel for Chef's Market/ Fresh Bites Experience 04/2016 to Current Senior Sous Chef Company Name － City , State Oversee three different outlets Improved Restaurant Quality of Food by 6 points in 2 years Developed menus for breakfast, lunch and dinner Achieved 87 for Associate Engagement Survey during my leadership Worked extremely close with Carpedia( consulting firm) Currently managing 3 managers and over 60 associates 15.6 million in food sales for 2016 04/2015 to 04/2016 Sous Chef Company Name － City , State Oversaw the pm culinary operations Improved quality of food scores by 3 points during first year on the job Trained and developed new Assistant Sous Chef and lead cook Assisted the Chef in achieving not only GSS goal but also financial Assistant Sous Chef Company Name － City , State Made schedules
Scored an 82 on the AES survey
bridged the gap between am and pm
attended WIG sessions
won silver medal in the NOWFE competition
menu development. 12/2014 to 04/2015 Kitchen Supervisor Company Name － City , State Oversaw the am shift Part of a renovation(M Club) Did scheduling and ordering for the hotel restaurant 02/2014 to 12/2014 Banquet Cook 2( Lead Cook) Company Name － City , State Attended daily BEO meetings Prepped and fired functions for upwards of 1500 guests Prepared tastings for VIP clients Delegated prep lists and daily cleaning lists to the team Education 2005 GED : General SWIC － City , State , United States Skills Highly Focused and Driven High Volume Production Capability High Profile Events Reliable
|
CHEF
| 1,429 |
SOCIAL MEDIA COORDINATOR Skills Microsoft Word Excel Powerpoint Photoshop Illustrator Facebook Instagram Twitter Qualitative and Quantitative Analysis Public Speaking Experience Company Name City , State Social Media Coordinator 06/2017 to 12/2017 Created content and strategized social media posts/ advertisements for Facebook, Instagram, and Yelp accounts. Promoted new products with weekly posts of both local and and world class wines/ beers. curated content based on insights such as audiences reached, and peak times of day/ week. Company Name City , State Bartender 10/2017 Organized and Inducted wine tastings for both private and corporate events held in store Communicated with concierge services from surrounding hotels on a weekly basis Exhibited a vast knowledge of wine and beer varietals to better assist customers with their purchases. Smart Car Brand Ambassador Informed the SF community about the 2018 all electric Smart Car Worked with coordinators to set up a pop up for Smart Car promotion with an eco friendly theme Prompted interested individuals in the market for a Smart Car to test drive the vehicle with me Curated a social media campaign to advertise the pop up event. Company Name City , State Shift Lead 09/2016 to 09/2017 Brought employee training attainment from 44% to 100% in three months, surpassing the district stores. Wrote weekly schedules bases off of projected sales. Assisted in developing promotional plans to reach sales goals. Certified as a. Company Name City , State Office Assistant 01/2018 to 01/2018 Entered data using Excel. Organized files. Answered phone calls. Skills Photoshop, employee training, Public Speaking, Quantitative Analysis, sales
|
DIGITAL-MEDIA
| 1,284 |
ASSEMBLY MECHANIC Summary Aircraft Mechanic with 16 years experience. Extensive background in rotary wing and fixed wing aircraft. Skills VISIPRISE, KRONOS, SAP and EWI programs Blueprints Fiberglass, composite and sheet metal Fuel Systems Powerplant Blade Track and Balance Vibration Analysis Leadership skills Aircraft Inspection Flight Controls Hydraulic Systems Transmissions Accomplishments Awarded (2) Navy Marine Corps Achievement medals. One for the success of the shop I supervised. The second for my Quality Assurance duties. Experience Assembly Mechanic 09/2014 to 08/2016 Company Name City , State Sheet metal mechanic Boeing 737 fuselage assembly line. Crew leader of a 3 man team, installing aft fuselage belly skins with minimal quality defects and under the required bar line, at a move rate of (2) units a day. Flight Inspector 10/2010 to 06/2013 Company Name City , State Functional Test QAR V-22/UH-1/AH-1Z Performed audits on numerous functional test procedures to include: line clearance inspections, final inspections of component installation. Trained new Inspectors in procedures and aircraft systems. Tracked and maintained aircraft serialization logs. Assembly mechanic for V-22 final assembly. Installed major aircraft components such as engines, rotors, fuel systems, oxygen components, drive systems, EGRESS systems. Composite repairs. Worked close tolerance holes. Used multiple precision measuring tools. Aviation Machinist Mate 09/2000 to 10/2010 Company Name Supervised 60 maintainers. Performed scheduled and unscheduled flight line maintenance of 16 Sikorsky MH-53E's. Full system QAR. Aircraft vibration analysis and rotor tracking systems certified. Performed work center audits on tool control, maintenance publications, FOD program and safety. Flightline Troubleshooting Knowledgeable in hydraulic systems, flight controls, sheet metal, power plants, landing gear systems, transmissions, drive systems, composite blade repair, tire and wheel maintenance and fuel systems. Overhauled F-110 GE Powerplants for the Navy's fleet of F-14's Overhauled F-404-GE-400 and 402 High Pressure Compressor modules for the Navy's fleet of F-18's Collateral duty inspector for both engine platforms. 05/1999 to 09/2000 Company Name City , State Entry level mechanic T-34 Mentor. Performed scheduled maintenance. Introduced to aircraft systems and functions. Education and Training High School Diploma 1999 Skills Flightline Maintenance Intermediate Maintenance Inspection Assembly
|
AVIATION
| 2,405 |
HR COORDINATOR Summary Applicant Screening, Background Checks, Benefits Administration, Compliance, Compensation, Drug Testing, EEO Inquiries, Employee Relations, Event Planning, Full-Cycle Recruitment, Interviewing, Investigations, New Hire Orientation, Performance Evaluations, Reference Checks, Policy & Procedure Administration, Training and Development, Worker's Compensation, Unemployment Claims. Accomplishments Chair, Employee Diversity Council, Kindred Healthcare (2009-2010), Employee Satisfaction Survey Achievement (50% increase in Survey scores within a year), Kindred Healthcare. Employee of the Month-2005 (Academic Counselor, University of Phoenix). Performance Achievement Award-1998-Account Executive, Xerox Corporation. Total Quality Management Training-1999, Xerox Document University. Experience Company Name January 2014 to Current HR Coordinator Develops and coordinates a comprehensive employee recruitment, selection and placement program for all exceptional education teacher vacancies and for the teacher vacancies at the Alternative School, Amelia Street, REAL School and Thirteen Acres. Seeks out, interviews, screens and recruits applicants to fill existing and future position vacancies. Coordinates with the licensure associate to ensure applicants meet licensure qualifications. Refers qualified teachers to administrators for interview. Develops comprehensive recruiting partnerships with colleges, universities, associations and other school divisions. Develops recruitment presentations for teacher applicants and conducts on-campus and job fairs orientations for potential applicants. Ensures that all employment interviewers are trained and recruitment materials are accurate. Ensures that all recruitment, selection and placement actions comply with Federal and State laws, school board polices and Richmond Public Schools administrative procedures. Counsels employees to help resolve personnel related concerns/issues and assists in the arbitration of grievances. Coordinates closely with the other human resources staffing coordinators to determine recruitment requirements and projections for future position vacancies. Travels 35% for out of state recruitment. Performs other related duties as assigned. Company Name January 2011 to January 2014 Human Resources Consultant Conduct investigation into employee relations complaints and make recommendations on appropriate resolutions within agency policy and procedures. Provide advice and counsel to managers and employees in the resolution of employee-related questions, problems, and/or related performance management activity. Manage the coverage of the Employee Relations Hotline and the Investigation Process. Work closely with the Grievance Coordinator and collaborate on projects. Establish and maintain effective working relationships with other departments/agencies and external resources. Coordinates all recruitment processes to include ad review & placement, applicant screening, certification, interview coordination and pre-employment screening. Updates and maintains data in HRIS applicant tracking database. Participates in job fairs and participates on interview panels. Company Name January 2007 to January 2010 Human Resources Manager/Coordinator City , State Set up entire HR department for new start up hospital. Recruited for Senior Executive level positions such as, CEO, CFO, Directors and Managers of departments. Served on the Senior Leadership Committee with Doctors and departmental leaders. Developed and administered an effective full cycle recruitment program. Coordinated and consulted with hiring managers on staffing needs. Pre-screened applicants, coordinated interviews, accepted resumes/applications, negotiated and closed offers. Facilitated the Employee of the Month Program. Conducted new employee orientation and administered identification badges. Monitored unemployment claims and appeals. Developed and maintained affirmative action program. Maintained other records, reports, and logs to conform to EEO regulations. Provided mandatory professional licensing verifications, background checks and drug testing. Prepared, and maintained records and procedures for controlling HR budget and reporting personnel data. Managed the process for separated employees. Hosted staff town hall meetings and encouraged survey participation. Ensured compliance with federal, state employment laws and regulatory agencies. Company Name January 2006 to January 2007 Human Resources Manager City , State Managed a staff of employees and assisted with HR functions. Developed and distributed employee newsletter. Managed workers' compensation program. Maintained workplace accident reports and completed all OSHA reporting. Managed organizational processes such as new hires, change of status, terminations and Leave of Absences. Coached Management staff on performance issues and Human Resource compliance. Coordinated employee events such as team building, rewards and recognition. Achievement/Recognition:. Promoted to Lead HR Consultant & Shared Leave Coordinator, City of Richmond (2011). Education University of Phoenix December, 2006 MBA : Human Resources Management Human Resources Management Old Dominion University May, 1993 BS : Secondary Education State Secondary Education VCU School of Business November, 2008 SHRM Class Certificate Grace E. Harris Leadership Institute, VCU School of Business 2012 Work History Company Name Company Name Skills administrative, ad, arbitration, agency, budget, Consultant, database, Employee Relations, hiring, HRIS, Human Resource, human resources, HR, team building, Leadership, materials, meetings, newsletter, organizational, performance management, personnel, presentations, processes, recruiting, recruitment, reporting, staffing, teacher
|
HR
| 14 |
LICENSE CONTRACTOR Summary Detail-oriented specializing in Residential and Commercial construction with sales and professional development experience with more than 30 years of expertise in all facets of the construction industry. Verifiable track record for successful completion of multi-million dollar projects that consist of high rises located in the Las Vegas and Chicago downtown areas through coordinating trades, developing partnerships, and building positive rapport with architects, engineers, local officials, vendors and clients while maintaining costs. Well verse in contract negotiation , project budget , impending designs issues, document preparation, building code regulations, material procurement, and site management through certification of occupancy . Areas of Expertise Include: *leadership & Team Building * Quality Control Management *Permits & Building Codes * Workplace Safety & Compliance *Construction Planning & Scheduling *Organization & Time Management *Critical Path Project management * Vendor & Materials Management *Budget Analysis * Estimating Job Cost Highlights Knowledge of and experience working with Paint Experience with various hand and power tools and heavy equipment Skid steer Loader, Meg-roller and forklift Experience working on high-rises, deep tunnel, bridges, roofs, porches(concrete/wood) Drywall, trim work, windows, cabinets, hardwood floors, ceramic, vinyl, acoustical ceilings, train-tracks, houses, foundations, docks, water-mains, sidewalk, plumbing, HVAC, electrical Software MS Office Proficient Concrete estimation Superb management skills Project budgeting Cost control Experience License Contractor January 2011 to February 2016 Company Name － City , State Led the planning, budgeting and direction of all construction projects. Managed projects such as painters, carpenters, labors, electricians, plumbers, and HVAC installers Responsible for runoff and ordering of materials Managed time and payroll for 20 plus employees Analyze and interpret blueprints for projects to insure quality of work. Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor's consultants. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Managed a team of 20 onsite general contractors for over 5 years. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Foreman January 2008 to January 2011 Company Name － City , State Interface with various contractors, owners and regulatory advocates to determine appropriate project handling. Managed 25 plus employees. Experience in understanding internal business strategies to develop working knowledge of industry practices. Analyze and interpret new M&P related to all guidelines inquires. Led and managed resolution of all issues during project construction and commissioning phases. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Properly maintained all onsite equipment and vehicles. Foreman January 2004 to January 2008 Company Name － City , State Work with surveyors and engineers for site layout Placed orders for projects and maintain stock levels Managed 35 plus employees Prepare and maintain reports regarding day to day operations Ability to build strong working relationship both internally and external. Assisted the project manager with bidding new jobs and projects Managed a team of 35 on-site general contractors . Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Carpenter Foreman January 1987 to January 2004 Company Name － City , State Work with surveyors Managed Safety environment Blueprint reading Maintain stock level Effectively managed a diverse crew of 35 with time and payroll Education Engineer Chicago State University － City , State , USA High School Diploma Leesville H.S. － City , State Skills 30 years in construction industry Fast learner Committed team player strong in consistently meeting and exceeding business and performance goals Ability to work independently OSHA certified
|
CONSTRUCTION
| 2,019 |
FINE JEWELRY CAD DESIGNER Summary Two years' experience as a fine jewelry CAD designer
- Seven years' experience as an Illustrator jewelry designer
- Founder and lead designer of Z LIU Design Highlights Z LIU Design Certified in advanced Matrix 8 and T-Splines programs Proficient in technical drawing, from Illustrator sketching to advanced Matrix CAD/CAM Proficient in Adobe Creative Suite along with Microsoft Office applications Impeccable attention to detail and organized Bachelor of Fine Arts and Audio-Visual Editing Accomplishments Featured Interview in PaperCity Magazine Dec 2008 spotlighting Z LIU Designs, a fine jewelry line that was carried by Stanley Korshak in Dallas. http://www.papercitymag.com. Experience May 2016 to September 2016 Company Name City , State Fine Jewelry CAD Designer Create original and complex CAD designs for stock and Neiman Marcus. October 2015 to February 2016 Company Name City , State Fine Jewelry CAD Designer Design custom-made fine jewelry in CAD using Matrix 8. Create photo realistic CAD renders for customer approval. Satisfy customer needs and increase sales. Operate Solid-Scape for daily 3D print. March 2015 to August 2016 Company Name City , State Fine Jewelry CAD Designer Design classic fine jewelry in CAD using Matrix 8. And making sure that all designs can be manufactured, produce water tight STL files ready for 3D Print. October 2011 to May 2013 Company Name City , State Jewelry Image Retoucher MAC environment, make realistic presentations for fashion and retail focused catalogs and E-Commerce in a high-paced studio environment. August 2008 to October 2010 Company Name City , State Jewelry Designer Developed new original designs and interfaced with factory production oversea. Specializing in designing fine bridal diamond jewelry for JCPenny, Zale's, Macys etc. February 2005 to August 2008 Company Name City , State Founder, Jewelry Designer, Retoucher Created original 18K fine jewelry that was carried by Stanley Korshak from 2008 to 2010. Ms.Leah Adler and Ms.Sue Spielberg both ordered 18K semi-precious original design earrings when they saw our ad on New Yorker Magazine. Education March 2015 Academy Gemvision City , State Certificate advanced Matrix 8, T-Splines October 2014 GIA City , State Matrix 7.5 Comprehensive CAD/CAM Certificate 2014 GIA Colored Stone Essential Certificate September 2012 University of the Arts London City , England High-end Photography Retouching Certificate May 2003 Brookhaven College City , State Fine Arts Drawing, Jewelry Technology Associate of Arts Fine Arts Drawing, Jewelry Technology June 1993 Navy Education University City , China Bachelor of Fine Arts and Audio-Visual Editing Professional Affiliations GIA Alumni Association 2014 - Present Languages Fluent in multiple languages, English and Chinese, written and verbal Skills 3D, Adobe Creative Suite, photo, ad, Arts, attention to detail, CAD/CAM, catalogs, designing, E-Commerce, English, fashion, drawing, Illustrator, MAC, Microsoft Office applications, Photography, presentations, retail, sales, sketching, written
|
DESIGNER
| 215 |
CASHIER Summary Responsible Kennel Attendant who remains clearheaded in the face of emotionally demanding jobs. Effectively soothes and manages difficult animals.Has Experience With Caring for Dogs of all ages and Has had training at Animal shelter for behavior and Kennel Responsibility's. Highlights Arts and crafts aptitude Conflict resolution techniques Calm and patient Creative arts talent Training in food handling preparation Active listener Positive and cheerful Creative arts talent Conversant in korean Experience December 2015 to February 2016 Company Name City , State Cashier Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. September 2015 Company Name City , State Apparel Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. to Apparel. January 2013 to August 2015 Company Name City , State Care-giver Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Education 2017 Chandler gilbert community college City , State , USA Associate of Arts : Early Childhood Education/English second language Currently Finishing up First year of college, Majoring in Early Childhood Education/English second language 2015 Adult Education school City , State , USA GED : High school Graduated 2015 Skills Problem Solving Adaptability Collaboration Strong Work Ethic Time Management Critical Thinking Self-Confidence Handling Pressure Leadership Creativity
|
APPAREL
| 1,602 |
PAYROLL ACCOUNTANT Summary Has a strong work ethic with over 7+ years working in a fast paced environment providing high level support for senior management and various department teams. Extremely experienced in handling Administrative, Accounting, Payroll, Human Resources, and clerical tasks. Excellent at multi- tasking effectively, implementing decisions, enhancing productivity, meeting companies' goals and deadlines, and working in an individual and team work environment with little oversight. My business background allowed me to obtain the skills to be very organized, detailed- orientated, professional, confidential, trustworthy, patient, helpful, trainable, dependable, and resourceful. Highlights Microsoft office (Word, Excel, PowerPoint); internet and Outlook QuickBooks SKILLS: QuickBooks, pivot tables, PeopleSoft, People Tools, Microsoft office, CSC Point IN system, and Pro Series Strong interpersonal, analytical, problem analysis, technical, organizational, communication, and data entry skills. Journel entries sap professionalism, adaptable, and trainable. Efficiently able to multitask while adequately consistent with prioritizing tasks Strong leadership with great attention to detail for optimal results Experience Payroll Accountant Apr 2014 to Current Company Name － City , State ● Processed and managed payroll for over 500+ union and non-union employees
on bi-weekly basis
●
Worked closely with CFO and Controller
handling month end close projects, audit, and other special projects.
● Mentored
and trained C-level, Managers, and Staff on ADP (Human Resources and Payroll
process functions).
●
Maintained a system of confidentiality and internal
control safe guarded policies with compliance to GAAP.
● Coordinated
as well as trained both HR and Finance team with inputting new hires, terminations,
benefits deductions, tax exemptions, accruals,
payouts, union, PTO, and salary information in ADP.
●
Main point of contact when
answering payroll inquiries professionally via phone, emails, and in person.
●
Monitored and kept track of
employee wages, hours, PTO, deductions, accruals, taxes, and other data in ADP.
●
Prepared daily, quarterly, monthly, and
annual reports (Payroll Template, NYS45, 1095,
W-2, Journal entries, Overtime, Hours, and Inventory report) for CFO,
Controller, head of each clinic department analysis.
● Reconciled
START 4 bank accounts, pensions, payroll summary, 403b, and garnishment
deduction payments.
● Handled
submitting Voya payments, garnishment check payments, sorting and distributing
employees' paycheck.
●
Implemented new payroll
processes to reduce having payroll discrepancies and cutting manual checks.
● Generated and provided various reports for upper management
analysis upon request in ADP for each pay period. Received, filed and processed paperwork and documents for on-boarding employees. Assisted in implementing [Type] program which decreased payroll errors [Number] %. Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings. Reduced payroll accrual processing time [Number] % by using payroll reports and [Software] . Constructed leave pay schedules, processed payroll garnishments and worked closely with Human Resources to pay out bonuses, severances, service awards and special payments. Accounts Receivable Nov 2013 to Apr 2014 Company Name － City , State Created payment entries and batches of over 800 invoices. Handled the checks and kept record of all the Cash received in excel. Aided in creating and sending out Notice of Cancellation letters to companies with overdue accounts. Resolved in getting the company 100% caught up with cancellation letters to 1000+ past due accounts. Managed to get 80% of incoming profits from overdue accounts. Accounting/Finance Intern Jul 2013 to Aug 2013 Company Name － City , State Retrieved, posted, printed, and inputted journal entries. Assisted with bank reconciliation, and inserting data for company books. Attentive in handling daily cash sheets, weekly A/P outlays, and running A/R, A/P, and G/L queries in excel. Main Accomplishments:. Gained functionally overview of daily operations of Accounting/Finance daily tasks. Accounting Assistant Sep 2012 to Feb 2013 Company Name － City , State Aided the A/R and A/P department with reconciliation of 100+ invoices per day using excel. Matched, Coded, and batched invoices received and given to me by supervisor. Created, prepared, and organized files and documents for easy retrieval for my coworkers and supervisor. Main Accomplishments:. Helped organize files and folders for Auditors in a timely neat fashion. Recorded and kept record of all invoices. Administrative Assistant Mar 2008 to Apr 2011 Company Name － City , State Prepared and sent over 100+ registration papers making sure everyone received timely and complete information. Managed, filed, organized, and retrieved 1000+ students and staffs files with respect to confidentiality. Successfully aided in helping 100+ students per week with inquiries regarding registration. Successfully organized over 200 files for easy access for my supervisor, coworkers and professors. Education Bachelor of Science , Accounting May 2014 William Paterson University － City , State GPA: GPA: 3.3 Accounting GPA: 3.3 Work History Company Name Skills ACCOUNTING, A/P, attention to detail, bank reconciliation, INTERPERSONAL, data entry, fashion, Finance, general ledger, leadership, letters, access, Excel, Microsoft office, Outlook, PowerPoint, Word, neat, organizational, PeopleSoft, problem analysis, QuickBooks, reconciling, sap, supervisor, tables
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ACCOUNTANT
| 1,911 |
CONSULTANT Objective Enthusiastic Pharmacist with a variety of experience in community pharmacy including compounding and managerial experience. Enjoys multitasking by working with other healthcare professionals and insurance providers to ensure optimal patient outcomes. Thrives on working in a team environment to provide an efficient and positive patient experience. Licenses In good standing with both Texas and Idaho State Boards of Pharmacy and a certified immunizer. Professional Experience 09/2016 to Current Consultant Company Name － City , State Experience in ACHC accreditation and compounding product development. Pharmacy workflow solutions and marketing strategies. Insurance billing knowledge including specialty medications, expertise in State Board inspections and license reciprocity process. 02/2016 to 08/2016 Pharmacist in Charge Company Name － City , State Set up a newly purchased pharmacy that specialized in non-sterile compounding. Created a logical and efficient system to process prescriptions, compounding, product verification, and shipping arrangements. Developed many compounded medications such as topical analgesics, scar diminishing creams, and a variety of metabolic supplements. Enjoyed managing a team to promote a positive and efficient work environment. 10/2015 to 02/2016 Staff Pharmacist Company Name － City , State Gained initial non-sterile compounding experience. Involved with processing, verifying prescriptions, and product verification. Learned record keeping for compounding ingredients, batch and patient specific compounding. Worked to create optimal workflow, product marketing, and develop business. 06/2012 to 10/2015 Staff Pharmacist Company Name － City , State Pharmacist with diverse experience within the company. Staffed at a high volume 24 hour store and a clinic store. As staff pharmacist helped to manage operations, participated in drug utilization review and medication therapy management for multiple stores. Promoted immunizations and enjoyed patient interaction and counseling. Skills Pharmacy operations Prescription compounding and dispensing Inventory control Non-sterile compounded medication development Business development Team building Patient counseling Microsoft Office Intercom Plus BestRx Education and Training 2012 Doctor of Pharmacy University of the Incarnate Word － City , State 2003 Bachelor of Science : Economics Texas A&M University － City , State
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CONSULTANT
| 1,182 |
SR. FREELANCE DESIGNER/PRODUCT DEVELOPMENT MANAGER Summary Product Development Manager/Sr. Designer of Apparel, Packaging, and Graphics. Responsible for delivering the fashion needs on a wide range of products. Ability to collaborate with the Product Development team, to execute production. Create trend/theme boards, color palettes and hand/computer sketch. Strong understanding of production as well as cost structure and technical packages. Ability to provide clear, accurate, and complete specifications for each style. Area of Expertise: Strong fabric knowledge of Cut n Sew, Woven's, & Sweaters; Skills Adobe Creative Suites-Illustrator, Photoshop, Indesign-CC, Microsoft Office- Excel, Word, Power Point, Lotus Notes, Outlook.
CAD- Ned Graphics-Easy Weave, Easy Knit, Coloring and Repeat. Working knowledge of U4ia and Kaledo. PDM/PLM. Experience Sr. Freelance Designer/Product Development Manager 07/2012 to Current Company Name City , State Worked cross functionally while building and maintaining relationships with product development departments. Execute all product details including construction, detail, color, form, style, fit, graphic application, trim, etc. Worked directly with clients through out all stages of development to production. Worked with clients in selling and designing the interior of their homes at BALLARD DESIGNS/POTTERY BARN KIDS. Developed packaging for multiple apparel /footwear companies with TJX/AVERY DENNISON. Designed graphic design -t-shirts/pet wear with B POSITIVE PROJECT/PETRAGEOUS DESIGNS. Designed Children's apparel including sleepwear, sweater sets, rompers, dresses for BABY TOGS/BABY FAIR/ZUTANO. Sr. Apparel Designer/Product Manager 10/2002 to 06/2012 Company Name City , State Managed and developed product development process. Designed artwork and graphics for specific classifications in apparel focusing on Men's, Ladies, and Children's apparel. Worked with product teams to build and design garments that fit into a costing structure while providing new and exciting assortments. Cross functional leader led all teams including merchants, overseas offices, management, and product development to drive accountability and enroll the team in the commitment to meet the business objectives. Use relevant and appropriate resources to accurately determine, anticipate and validate current and future trends, competition, retail landscape and business drivers. Grew Children's Sweater business from $100,000 business to a $10,000.000.00 business in 10 years. Designed 600 unique styles in a 4 month period of time. Saved 30K on print development by utilizing artwork and prints from all departments. Monitored production flow in accordance to the company calendar. Reviewed WIP (work in progress) reports to ensure on time delivery. Provided accurate sketches including detailed close-ups for technical designs. Approved Submits including lab dips, knit downs, strike offs, label/packaging, and fit for production. Trained and mentored team of 3 Designers and 20 Freelance Contractors. Senior Designer/Product Manager 09/1999 to 10/2002 Company Name City , State Merchandised and designed the product line for children's and junior's cut -n- sew, and woven fabrications. Supervised the sourcing process to achieve the best possible cost throughout the creation process. Managed sourcing and ordering of fabric yardage, and trim details for specific classifications each season. Created and utilized PDM to design sketches and specification pages. Attended all fittings for prototype meetings and production samples. Responsible for merchandising the Apparel product per delivery. Partnered with team throughout the development cycle from initial tech pack, print and fabrications to end product. Responsible for completing all technical line drawings, keeping visual needs up to date, building detailed tech packs. Present effectively and confidently to all levels of the organization Prepares global price proposals using established tools and guidelines. Consulted with Buyers and MMC when competitive situations arise. Traveled to overseas offices in Asia 2-4 times a year to ensure correct fabrication, development, and execution of production was accurate. Strong organizational, time management, communication and presentation skills. Managed 2 designers, created and mentored the designer's pathway for growth to be promoted. Home Textiles Account Manager Company Name City , State Managed development process from design to implementation- home décor, candles, seasonal products, domestics, and home textiles. Worked with the overseas factories to sample, negotiate price and package the line items for sale. Worked with buyers in development and offshore sourcing for seasonal programs. Presented and merchandised plan-o-gram with Buyer for seasonal programs and end caps. Worked with the designers on creating bedding, and window treatments tocreate a mix and match line. Responsible for executing key strategies for all projects, while creating mood boards to aid buyers. Managed a team of 4 Assistants. Education and Training Bachelor of Science : Textile Design 1992 Syracuse University City , State Skills Product/Brand Development Trend/Color Sourcing/Negotiation Print Repeat/Textile Design Technical Fit Knitwear Expert
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APPAREL
| 1,628 |
SENIOR FINANCE ASSISTANT Summary To obtain a position where I can be an asset to the company, along with development of new skills. Highlights 4 years experience with Query, Access, Excel, Control D, Lotus Notes, Oracle, Peoplesoft, Billing online system Thrives under pressure Excellent time management skills Analytical Customer-oriented Basic understanding of Quicken Computer proficient Critical thinking Financial statement analysis Accomplishments Assisted in the centralization of accounting to the Bloomington-Normal corporate office. When multiple co-workers were out of the office I covered all of the PZ01 forms that came into the mail box processing over 99% of them and keeping the team from falling behind on them for that day receiving an "On the Spot" award for my accomplishment. I hold the record for the most Premium Fund Account reviews to be done in 1 day on my team completing 16 reviews in 1 day while still maintaining a quality score of 97%. Came up with multiple ideas to make processes on our team more efficient for example sometimes we would get questions about what review materials we have received and what we still need from agents and we would have to go pull the file and locate it in the file room every time but instead I suggested we all get read only access to the tool we use to check in materials to be able to see on demand what they are missing and what we still need so no longer did we need to go track down files to complete this task. Experience 07/2012 to 06/2016 Senior Finance Assistant Company Name - City , State I worked on two different teams during my employment at State Farm, one was Suspense and the other was Premium Fund Account Review. Suspense: (2012-2014) Processed credit card refunds. Processed PZ01 forms that would be requested mainly from the fire division to change policy information. Worked Control D listings to clear items that didn't match off via journal entries in Oracle. Worked Agent returns where retired or working agents owed State Farm money and we had to set up payment plans or collect on that money and then clear the listing. Worked employee returns where employees would write bad checks at company stores or mail rooms for stamps or postage and we would have to contact those employees and collect from them. Took phone calls and provided remarkable customer service to everyone that called in with a question and went out of my way to try to provide an answer to each caller even if it wasn't in my expertise I would try to get them to someone directly to get there question answered instead of just transferring them along as I try my best to make every call remarkable. Had to complete "FARs" (Financial account reconciliations) on a monthly basis to make sure all the accounts you were responsible for balanced out at the end of every month via lotus notes program. Premium Fund Account Review: (2014-2016) Worked material check in where you would need to collect mail as well as faxes and check in the materials received from agents into the system and then file there folders to be reviewed. Processed agent premium fund account reviews on a daily basis for compliance problems and making sure everything they did in the office was done correctly and timely. Analyzed bank statements, quicken bank registers and reconciliations as well as manual copies, reviewed history of altered money reports and deposit to activity ratios to make sure everything matched up and that there was no money missing. Made sure nobody was stealing in the agent offices and if there were any discrepancies informed the agent about them. Assisted agents in finding or fixing reconciliation errors or balancing issues. Took phone calls on a daily basis providing remarkable customer service. 07/2011 to 07/2012 Associate in Financial Shared Services for State Farm Company Name - City , State Got placed on the Suspense Team processing emails and completing credit card refunds for customers throughout the united states for all agents when they needed a refund and sent through a refund request form. ? 05/2007 to 07/2011 Laborer/Book Keeper/Apprentice Company Name - City , State Schedule installs for customers. Assist plumber in installing product. Clean & restock the work vans regularly. Do the accounts receivable and payable in the office. Finish invoices and mail them out to customers. 05/2006 to 08/2006 Laborer/Yard Worker Company Name - City , State Anything asked of me by the Yard Supervisor. Running heavy machinery/implements to complete certain tasks. Random labor intensive tasks such as shoveling/raking/digging. 05/2004 to 08/2007 Floor Installer Company Name - City , State Clean and load truck with product. Remove old product from the floor. Install new product on to the floor. Be as clean, organized, and courteous as can be on each and every job. Education 2009 High School Diploma Bloomington High School - City , State 2010 General Studies Heartland Community College - City , State ?1 Year of college completed Fundamentals of Accounting Course completed through State Farm Skills - Fast Learner - Organizational Skills - Very efficient minded - Problem Solver - Fast Learner - Very Adaptable - Team Oriented
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FINANCE
| 1,539 |
ADVENTURE RUN COORDINATOR Career Focus I am a fitness enthusiast and enjoy living a healthy and active lifestyle. I currently oversee and coordinate many aspects of events in the running community which has made me efficient, a quick problem solver and very attentive to a customers needs or concerns. Core Qualifications Time Efficient Encouraging Organized Active Self-Motivated Energetic Hard worker Goal Oriented Education and Training Bachelor of Arts : Psychology Sociology , May 2013 Arizona State University － City , State , United States GPA: GPA: 2.3 GPA: 3.0 2.3 GPA: 3.0 Minor-Sociology Interests Being active in the community. Setting fitness and running oriented goals and achieving them. I signed up for a full 140.6 Ironman in Arizona in 2014 and successfully completed it in November 2015. I enjoy running long distances, cycling, hiking, swimming and anything outdoors or that involves being active. I also enjoy helping others through charity projects, events and fundraising. Skills Have experience working on multiple different POS systems, Microsoft, Excel and other organization sites used for scheduling. Also, very experienced with G-Drive and all its applications. I am a quick and efficient problem solver when hit with an issue whether it being working under a short time frame or scheduling and unexpected issues that arise. Managing and communicating with others, not only staff members with information but also leading a team on a regular basis. High and motivating energy when working with others but able to adjust is to an appropriate level. Accomplishments Finishing Ironman Arizona (140.6 Miles)- Not work related but trained roughly 20 hours a week while upholding great performance at work. It required excellent time management skills, relentless drive and motivation from within. Adventure Run Coordinator-Hosted free community monthly runs ranging from 250 to 550 (two different locations), motivated them and marketed the event to increase by 12% over two years with 30% of the participants being brand new. Also, managed and communicated with staff and volunteers details and tasks throughout event. Girls on the Run Coach Fall/Spring of 2013- Leading and teaching young girls life skills through running (30 girls at age of 9-11) Team in Training Captain Spring 2012- Motivating other runners and walkers on the team as they trained and reached their goal of running a marathon, via in person, email and while out running. (12 participants) Work Experience Adventure Run Coordinator January 2014 to Current Company Name － City , State Adventure Run is a free monthly fun run
produced and owned by Road Runner Sports.
I am the coordinator for two of them, (the two available in
Arizona). The duties and commitments are
at large variety. As a representative
and coordinator for the program, I am in charge of permitting for the event and
charity beer garden, some levels of sponsorship and vendors. Securing local vendors and sponsors as well
as locations for post run celebrations.
Along with these responsibilities, I am in charge of setup and tear
down. I am on the mic during the event
of about 500 people, manage up to 25 volunteers at a time during the event and
effectively schedule them, and communicate details and important facts with the
staff. Other additional responsibilities
are promoting the event to the surrounding running and fitness community. I am required to be time efficient, extremely
organized and prepped along with the ability to be flexible and overcome
unexpected obstacles such as weather changes, cancellations, people running late
and being short staffed all while remaining calm and high energetic. Grassroots Marketing Representative May 2013 to Current Company Name － City , State As a Grassroots Marketing Representative I have
a mixture of duties and responsibilities.
I am the community outlet for both Arizona stores and am in charge of booking
group runs, clinics for local teams and packet pick ups for races. I reach out to local gyms and community
vendors, charity partners that could have potential partnerships with Road
Runner Sports and figure out the best fit for both parties. I also am in charge of managing my own
schedule and both Arizona's stores event calendars as well as a budget for the
store's events. Cash Wrap October 2011 to May 2013 Company Name － City , State Help customers, new runners and old, find the
best items to fit their needs. Also,
make recommendations and answer any questions in regards to the customer's
running. Multitask while checking
customers out, answering phone questions and in person.
Operations January 2011 to September 2012 Company Name － City , State Greet and check all members of gym in after
opening up the facility alone. I also
answer all incoming calls and either help assist with their concerns and
questions or direct them to another associate.
I sign in and ring up guests, make appointments for a variety of
services and cancel, and renew memberships.
This requires me to be very successful at multitasking and a
leader. I must always be on time and
have a positive upbeat attitude and always am required to think of the customer
first. As it being a company that
portrays healthy lifestyles, as an employee of the company are preferred to
maintain one as well through physical activity at the facility, thus I am
knowledgeable and passionate about it as well.
As well as work 8 hours a week in the childcare with children from the
age of 3 months to 12 years old. Front Desk Fitness Attendant April 2006 to January 2011 Company Name － City , State During
the Summer Kid's Camp I work as an Advisor where I plan daily team and
individual activities, help with lunch process and swim sessions, oversee the
children's participation and interact with them.
As
a Sports Club team member, I make promotional calls for the member sales
department, monitor nursery, and monitor pool.
In July, I work the DSL Swim Championships where I am required to
support facility needs for each team; direct spectators to appropriate areas,
maintain a clean, safe event site, and answer general questions. Working with people one-on-one and the
general public is second nature in this environment as I consistently address
different questions and problems regularly.
As
an attendant, I work the front desk of the fitness center and monitor member's
use of gym. Other duties include: Keeping equipment and fitness/ weight room,
and towels clean and orderly, assist members with other questions that are
frequently asked; make smoothies, work snack bar, conduct sales in sports
shop.
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FITNESS
| 864 |
SEXUAL ASSAULT CRISIS COUNSELOR / VICTIM ADVOCATE Core Qualifications Microsoft Office and General Computer skills Education August 2012 Master of Social Work Fordham University － City May 2009 Bachelor of Arts : Social Services Quinnipiac University － State Social Services May 2006 Associate of Science : Human Services Naugatuck Valley CC － State Human Services Experience 02/2013 to Current Sexual Assault Crisis Counselor / Victim Advocate Company Name － City , State One on one trauma informed crisis counseling to clients with an emphasis on empowerment *Provide advocacy and accompaniment for clients at the hospital, police and court level *Provide support and counseling to family members and friends of victims *Community Outreach *Facilitates multiple support groups to men and women at various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams. 01/2010 to 01/2012 Clinical Social Work Intern Company Name － City , State Visited clients in their homes, nursing facilities and hospital setting *Maintained a caseload of 20 - 30 clients *Provided Psych-Social initial and updated assessments *Developed care plans for clients and their families *Coordinated community services for clients and their families. 01/2008 Community Educator Intern Company Name － City , State Facilitated educational training in the community on domestic violence and sexual assault. 02/2005 to 06/2016 Supervisor Company Name － City , State Train and Supervise 153 employees and new supervisors. 01/2001 Social Work Intern Company Name － City , State Developed and implemented curriculum on issues of domestic violence, sexual assault and self-esteem for male and female support groups. Skills Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling
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ADVOCATE
| 516 |
DIRECTOR OF BUSINESS DEVELOPMENT Summary Self-starting business development expert with 20+ years as a top sales performer in various markets. Highly motivated and comfortable with new ideas, innovative products, corporate sales and start-up environments. Highlights Established track record of exceptional sales results Excellent communication skills Compelling leadership skills Results-oriented Self-starter Exceptional multi-tasker In depth knowledge of sales process Process-driven Experience Director of Business Development , 06/2014 to Current Company Name - City , State Increased sales revenue for software products in the blood banking industry. Managed budget forecasting, goal setting and performance reporting for all accounts.Identified strategic partnerships and gathered market information to gain a competitive advantage.Delivered performance updates, quarterly business reviews and planning meetings.Negotiated rates to cut costs and benefit corporate partnerships.Identified, coordinated and participated in client relationship-building activities and meetings.Developed growth plans by identifying key clients, key targets and priority service lines. Director of Business Development , 06/2014 to Current Company Name - City , State Achieved 125% of quota within the first year for sales of custom software development services.Cold and warm called 30 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings. Director of Business Development , 07/2014 to Current Company Name - City , State Executed industry validation of new product idea. Conducted product management for UI and front end development of new online marketplace. Developed marketing and sales strategy for onboarding suppliers and buyers. Director of Sales Operations and Business Development , 08/2011 to 06/2014 Company Name - City , State Implemented processes and procedures for sales, project management, and marketing for UI/UX service company. Developed strategic partnerships with key corporations for distribution and referral networks. Created marketing and business plans for top producing Realtors resulting in 48% increase in revenue. Designed and implemented new business model for leading profiling firm. Managed development of new assessment including new User Interface and CRM. Sales Director , 06/2009 to 08/2011 Company Name - City , State Achieved 172% of quota within the first year as Sales Manager of website development company. Increased sales revenue by 125% by second year. Managed 36 direct reports. Hired and trained all sales staff.Generated monthly and annual sales reports.Created and directed sales team training and development programs. Regional Publishing Consultant , 12/2007 to 08/2009 Company Name - City , State Implemented strategic plan to launch CA branch of Nashville based publishing company. Established regional awareness for regional services. Created presentations specific to marketing needs of potential clients. Developed strategic partnerships to establish referral network. Conducted C-level and director level presentations. Senior Sales Representative , 01/2004 to 11/2007 Company Name - City , State Most new customers company-wide 05 for real estate enterprise software company. Most revenue from new customers 06 - Increased revenue by 115%. Top Producer 07- Increased revenue by 60%. Averaged 85 outbound calls per day. Shared product knowledge with customers while making personal recommendations. Resolved customer complaints. Led sales team at national conventions and regional training courses. Owner , 03/1999 to 02/2004 Company Name - City , State Grew company from home office and one truck to 3 regional offices and 9 trucks for food distribution business. Negotiated contracts for products, assets, and resources to drive lower operating costs. Leveraged sales to increase quality and bulk pricing of products. Recruited, hired and trained sales staff. Provided customer support and ran service calls. Branch Manager , 04/1996 to 03/1999 Company Name - City , State Increased monthly sales by 230% by implementing strategies to develop and expand existing customer base. Maintained fleet of 10 delivery trucks. Recruited and hired to ensure all sales/delivery vehicles were generating revenue. Created and performed sales training programs for new and current sales staff. Managed store inventory and reduced waste by 85%. Education Masters of Business Administration : Business Strategy , 2013 Western Governors University - City , State , USA Bachelors of Science : Business Management , 2011 University of Phoenix - City , State , USA Biology/Pre-Medicine Oklahoma Baptist University - City , State , USA Skills New Business Development Sales Management MS Office Suite Salesforce / CRM
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BUSINESS-DEVELOPMENT
| 597 |
SENIOR TECHNICAL DESIGNER Summary Product Developer/Technical Designer with strengths in apparel, handbags and jewelry. I have an extensive knowledge of materials, manufacturing and quality assurance. Dynamic product engineer highly skilled in creative problem solving with exceptional collaborative and interpersonal skills, who illustrates sophisticated expertise in a variety of innovative approaches, to design, prototype and test creative products, services and experiences. I thrive working within a team environment and I have extensive experience working in partnership with domestic and international teams. Skills Adobe CS6 Adobe Illustrator Flex PLM Grovesite WebPDM Microsoft Word Excel Optitex Garment specs and sketches Fit Assessment Product Development Technical Direction, Line and Product Review Flat Pattern Making and Corrections Garment Construction Draping Accomplishments Events and Networking Pillar Lead on the LGBTA Business Council. Participant in BullseyeCrowd: an innovation execution platform to develop a place where anyone at Target can share their ideas and get access to the resources to turn their ideas into reality.to provide new market potential for Target. Experience Senior Technical Designer 03/2017 to Current Company Name City , State Senior Technical Designer 11/2013 to 02/2016 Company Name City , State Responsible for product creation and communication from design hand-off to production for SWAT TD for Children's apparel as well as Women's Jewelry and Handbags intermittently as needed. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Ensure products are engineered to cost standards and negotiated through order placement. Provide technical direction, internally and externally, on corrective actions needed to bring samples to brand standards. Utilize written comments, sketches or photos as needed to communicate. Share information cross divisionally to ensure continuous implementation of best practices. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar creation and managing milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Manage work in progress, tracking and reporting for product development. Identify efficiencies within my brand/category to support CTM initiative. Creation of product standards as well as Good, Better, Best costing grids for product categories that I have owned. Manage team of 2 - Associate Technical Designer and Product Development Coordinator. Assisted direct reports in career development as well as technical development at a product category level. Technical Designer II 06/2011 to 11/2013 Company Name City , State Responsible for product creation and communication from design hand-off to production for Shaun White Boys Apparel and Girls and Boys Accessories. Tech pack creation and revision throughout the product development process, meeting calendar dates and
communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Ensure products are engineered to cost standards and negotiate through order placement. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Manage work in progress, tracking and reporting for product development. Creation of product standards for product categories that I have owned. Technical Designer I 03/2009 to 06/2011 Company Name City , State Responsible for product creation and communication from design hand-off to production for Girls Woven Bottoms and Outerwear categories. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Associate Technical Designer 02/2006 to 03/2009 Company Name City , State Worked on graphic tees for all Abercrombie brand product categories. Worked independently in Illustrator and PLM systems to create high quality tech packs and comments at all fit stages. Measured and evaluated samples for fit sessions to ensure on-body standards were met. Collaborated with merchant and design teams to create and distribute tech packs to vendor partners. Critically reviewed samples for issues and worked with vendor partners to establish production friendly constructions. Manipulated garments in fit sessions to reflect style direction based on design and merchant feedback. Adjusted and made pattern corrections based on garment updates coming out of fit sessions. Applied grading to patterns and evaluated graded nests for production to ensure visual and fit accuracy between all sizes. Education and Training BACHELOR OF SCIENCE : BUSINESS University of Central Missouri City , State , USA BUSINESS Skills Adobe, Adobe Illustrator, balance, concept, costing, delivery, Direction, functional, graphic, Illustrator, managing, market, Excel, Microsoft Word, PLM, Product Development, develop product, progress, quality, Quality Assurance, reporting, sketching, sourcing strategy, strategy, tops, written
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DESIGNER
| 195 |
DIGITAL MARKETING COORDINATOR Skills PROFESSIONAL SUMMARY Digital Marketing Coordinator skilled in leveraging the power of blogs, online communities and social media platforms to increase brand awareness and boost brand loyalty. SEO optimization expert adept at creating highly-targeted web content that drives inbound traffic. CORE QUALIFICATIONS Strategic media placement Creative content Media relations Special events planning 5+ years customer service & sales experience. WordPress Google Analytics & AdWords Certified Adobe Photoshop Budget planning Reports generation and analysis SEO & SEM Experience Digital Marketing Coordinator 12/2016 to Current City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Managed all social media programs, including online reputation, blogs, and social networking. Planned and managed monthly budgets. Developed marketing strategies and campaigns each month. Maintained and updated websites. Increased following by over 400%. Sales & Customer Service Representative 02/2015 to 02/2016 Company Name City , State Described use and operation of merchandise to customers. Received and
processed cash and credit payments for in-store purchases. Exceeded targeted
sales goals by 30%. Placed special merchandise orders for customers. Shared
product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to
customers. 03/2011 to 01/2013 Company Name City , State Achieved high sales percentage with consultative, value-focused customer service approach. Earned "Top Seller" for four consecutive times. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Education and Training Bachelor of Arts : Communications Cinema Arts. Communications, English and Journalism 2016 Vanguard University City , State , USA Communications Cinema Arts. Communications, English and Journalism Advanced coursework in Public Relations. Wrote and proofread many articles, press-releases, and scripts. Produced several student-films. Best film 2015 Academic Achievement Award. Skills Adobe Photoshop, approach, Budget planning, budgets, cashier, content, credit, customer service, Special events, Google Analytics, marketing strategies, market trends, Marketing, media placement, Media relations, networking, optimization, press-releases, Public Relations, sales experience, sales, scripts, social media platforms, Strategic, web content, websites, articles
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DIGITAL-MEDIA
| 1,277 |
INFORMATION TECHNOLOGY HELP DESK SPECIALIST Highlights Microsoft Windows Operating Systems 95, 98, 2000, ME, XP and Windows 7 along with expert knowledge in several other Applications such as Microsoft Active Directory, Microsoft Works, Microsoft Office, and Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms and Cognos. Business process improvement Cost-benefit analysis Forecasting and planning Advanced Excel modeling Business systems analysis SAP Business requirements matrixes Project management Superb communication skills Advanced problem solving abilities Critical thinking Decisive Experience Information Technology Help Desk Specialist August 2014 to Current Company Name － City , State Diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue Display the ability to understand and communicate complex and technical information clearly and concisely Demonstrate proficiency in product knowledge and call handling skills Maintain accurate customer records & process changes Display the ability to work in a fast paced environment, providing efficient productivity while simultaneously providing superior quality service Research questions using available information resources and advise user on appropriate action Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Maintain ticketing system and route all tickets to appropriate parties. Quality Assurance IT Analyst September 2011 to January 2014 Company Name － City , State Display working ability to organize and follow complex and detailed technical procedures Responsible for establishing and implementing quality assurance and compliance processes for the IT organization by defining, documenting, measuring, analyzing, and improving processes Serve as process owner for document/record control, corrective/preventive action, internal auditing and KPI tracking Display consistent project management and team leadership skills Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Train and mentor others in the use of quality tools and statistical methods for problem solving and decision making Extract raw data from varied sources and transform into useful summary charts, graphs, and reports and use data to identify trends to improve performance and produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Establishes metrics to measure deployment of new project or process solutions Document measurement approaches and key findings and variability in results Work with production and development teams to implement new methodologies into reporting solutions Consults with Information Technology and business leaders on the development and implementation of strategic business solutions through research, audit, and analysis of data and/or business process Display ability to successfully work and interact with all levels of management. Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant September 2008 to January 2011 Company Name － City , State Responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Importing and exporting data from SAP and Sharepoint and manipulating and compiling data to create weekly Power Point presentation for executive management team. Measurements include shipments, order cycle time, aged orders, inventory, forecasting, etc. Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Implement changes and create effective metric management tools and maintain databases such as SAP and Share Point and provide training to team on utilization of new tools Support the department by providing standard daily, monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Work with other business organizations and vendors to resolve any data or system issues. Provide visibility to department metrics by maintaining current information on HP's internal site. Produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Display the ability to understand and communicate complex and technical information clearly and concisely Assist Buyers in Procurement/Supply Chain duties Updating and ensuring all inventory accurately built, loaded, in stock and up to date in database as required for forecasting and projected orders Assist with creating, confirming and maintaining Purchase Orders and Invoices Responsible for assisting to ensure all daily inventory efforts are met including adjustments, approvals, reservations, transportation and distribution Monitor and resolve any shipping and logistic issues in transporting inventory Act as administrative support to department manager Effectively organize and coordinate department meetings daily Maintain and order department supplies Calendar maintenance for department management Preparing/editing presentations for management and/or compiling data for reports Making travel arrangements as needed for management and prospective clients/vendors. Customer Service Professional March 2007 to August 2008 Company Name － City , State Answers incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, concerns, orders and issues received via phone, fax, email, Shell Source, and EDI in a timely and courteous manner. Responsible for entering orders and resolving customer issues for many different products using the SAP/CRM and Remedy tool. Researches and resolves customer complaints and/or ordering issues and determines effective method of distribution to satisfy customer needs. Assign, escalate, and notify appropriate agents/managers of customer issues to ensure fast and effective support delivery and resolutions using Remedy Maintain relationship with sales team, customers and manufacturing and suppliers. Education BBA : Business Administration , 2015 Sam Houston State University － City , State , USA Skills Active Directory, administrative support, attention to detail, auditing, Avaya, business process, business solutions, charts, Cognos, hardware, CRM, clients, customer service, databases, database, decision making, delivery, documentation, editing, EDI, email, ERP, executive management, fast, fax, forecasting, graphs, Great Plains, help desk, HP, Information Technology, inventory, JD Edwards, team leadership, meetings, mentor, Microsoft Excel, Microsoft Office, Microsoft Outlook, Power Point, Windows 7, Microsoft Windows, 2000, 98, Microsoft Works, Novell, Operating Systems, Oracle, PeopleSoft, presentations, problem solving, processes, Procurement, project management, quality, quality assurance, reporting, Research, sales, SAP, Shell, shipping, strategic, Supply Chain, tables, telephone, phone, transportation, travel arrangements
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INFORMATION-TECHNOLOGY
| 288 |
EXTENSION METHODOLOGIST Profile Self-motivated, honest, competent, innovative and easily adapt to new ideas. The knowledge and experience I have evidently accumulated through my academics at various levels of my University education and practical arenas have made me a versatile, quickly trainable, innovative and result oriented person capable of working under minimum supervision but yielding good results. I can work with different groups of people of different back grounds but giving excellent results. Highlights Well acquainted with Microsoft word, Excel and PowerPoint together with other Internet and computer basics. I have knowledge of analyzing data using statistical package for social scientists (SPSS) software. Having worked on various researches, I have the knowledge and skills required in conducting researches. This includes skills in designing data capturing sheets, capturing data in the targeted field as well as analyzing such data leading the interpretation of the findings I also have excellent report witting skills Experience 03/2013 Company Name － City , State Extension Methodologist working for the government of the republic of Zambia (GRZ) in the ministry of Agriculture and livestock as an extension methodologist. The position which is the center for extension service coordination in the ministry of Agriculture and livestock under the department of Agriculture at district level. As extension methodologist I am involved in linking the governments extension officers to various stakeholders/organizations involved in Agriculture extension as a way of improving agricultural extension service provision in the district. Under extension methodologist, monitoring and evaluation for the department targeting supervision of the agricultural extension officers is conducted in a quest to improve service delivery to the farmers. While working in this position, the interaction with other organizations has further enhanced my skills of collaborating with partners as a way of improving the lives of the people. As an extension methodologist, I have participated actively in implementing agricultural projects run by some NGO's through the ministry of Agriculture e. g. Harvest plus in promoting vitamin A-rich orange maize in eastern province. 11/2012 - 01/2013 Company Name － City , State Research Assistant worked as research assistant at plan Zambia on staff work-force plan research. The scope of work that was conducted has now assisted the organization in identifying and rectifying the gaps in its work-force team in order to improve its efficiency. While undertaking the duties as research assistant, experience in handling of some statistical packages like SPSS was amassed 06/2012 - 11/2013 Company Name － City , State Policy and Research Analyst (intern) worked as an intern at agricultural consultative forum (ACF) under research and policy section. Working under this section, I was exposed to different agricultural organization and this created so much diverse views about Zambia's agricultural sector. With ACF I participated in analysis and evaluation of various agricultural policies in line with how they affect Zambian agricultural sector. This includes the manner in which farming input distribution is handled and how it can be made efficient, an activity which led to development of electronic voucher system of distributing farming inputs to the peasant farmers which is yet to be implemented by the Zambian government. The production of policy briefs had a significant impact in building my strong analytical skills which are always desirable by any institution as it leads to efficiency in operations. 01/2012 - 02/2013 Company Name － City , State Research Assistant Worked as an enumerator in the conservation farming phase 2 research survey organized by the conservation farming unity (CFU) in conjunction with the independent management consultancy services (IMCS) during the monitoring of the progress and impact of conservation farming in Zambia. In these surveys, I perfected my skills in conservation farming as I practically evaluated the skills of the local farmers in conservation farming. The interaction with rural small scale farmers helped in building my strong understanding of the challenges that are hindering our small scale farmers from increasing their production. 07/2010 - 04/2011 Company Name － City , State Principal Investigator Participated in the evaluation of acidulated rock phosphate as a source of phosphorous in broiler rations under the supervision of Dr. Daura at the university of Zambia. Under this program chickens were reared under feed formulated using rock phosphate and compared with those under commercial feed. Both the ones under commercial feed and those under rock phosphate their body weight gains and carcases were analyzed and compared statistically Education 2011 The Universty of Zambia － City , State , Zambia Bachelor's degree : Agriculture Bachelor of Agricultural sciences (Animal Science major) 2004 Samfya Secondary School － City , State , Zambia Bachelor of Agricultural sciences : General School Certificate Languages Excellent in both spoken and written English.
Fluent in Bemba and in Nyanja Personal Information Ernest Mwale Mupemo C/O Ministry of Agriculture and Livestock P. O. Box 560001 Petauke Skills COMPUTER LITERACY, E-mail, English, government, director, management consulting, Excel, PowerPoint, Microsoft word, policies, progress, research, SPSS, supervising, supervision, surveys, written
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AGRICULTURE
| 950 |
ADMINISTRATIVE COORDINATOR Summary Reliable and energetic arts administrator with a Master of Arts in Arts Management. A highly motivated individual with strong organizational and prioritization abilities. Areas of expertise include communications, public relations, marketing, event planning and outreach. Highlights ➢ Good written communication skills Working knowledge of WordPress and Photoshop PR and marketing experience Fundraising Familiarity with Microsoft Office and social media Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems Event planning experience Experience Administrative Coordinator 08/2013 to Current Company Name City , State ➢Developed and implemented new scheduling system for special events, portfolio reviews and advising through Acuity Scheduling to replace cumbersome phone appointments Manage front line communication between students, faculty and administration, prepares written communication for prospective and current student admittance. Assist with PR/Marketing with CVPA Academic Affairs and Admissions Offices as well as outreach initiatives Serve as liaison for marketing School of Art Portfolio Review Day and Open House events to the community and local high schools Websites management (i.e. edits and updates) Schedules and coordinates School of Art Advisory Council meetings Manage portfolio review process, communication flow between prospective students, Admissions and School of Art staff and administration Administers and collates information generated throughout the portfolio and recruitment process Coordinate/schedule for special departmental events along with other staff Responsible for knowledge of all School of Arts programs and degree specifications Departmental e-mail communications Processing curricular paperwork, preparing syllabus for Web publication Departmental tours Portfolio review coordination, liaison between SoA and Admissions on portfolio reviews, developed electronic tracking system for portfolio reviews. Production Coordinator 06/2011 to 08/2013 Company Name City , State ➢Manage Center for the Arts internal production calendar Provide continuous data maintenance/entry in R-25 scheduling system (internal/external performances and scheduled rigging maintenance) to reflect consistency between performance calendars Rental recaps - track labor hours for FT staff and over-hire Coordinate hiring ushers and stage hands for events Managed HR duties to include time sheet entry, background checks, hiring employees, terminating employees, payroll modification Union payroll Secure specific performance equipment (i.e. rigging equipment, CO2 etc.) for upcoming performances from external vendors Assist Production Manager in performance logistics and assisted other production staff as needed; bulk purchase orders through eVA Assist with GMU required training. PR & Marketing Assistant 09/2010 to 01/2011 Company Name City , State ➢Identified and conducted market research to provide logistical marketing support to the Artistic Director. Gathered promotional material for summer classes Developed sponsorship package (included sponsorship letters, levels of sponsorship, sponsorship forms etc.). Provide PR and marketing support for Artistic Director. Assisted with developing creative summer camps and workshops Fundraising & Development Intern 03/2009 to 05/2009 Company Name City , State ➢Event management for Friends of the Hylton Provided staff support for annual fundraising event "Shooting for the Stars" Responsible for logistics of Friends of the Hylton Center (meetings, special events, catering and marketing materials) Prepare and distribute notices, agendas, meeting minutes Attend Friends of Hylton Center committee meetings Assemble donor kits and presentation materials for events Process donations and prepare acknowledgment letters and other correspondence Logistics of donor and volunteer cultivation Education Master of Arts : Arts Management 2009 George Mason University, College of Visual and Performing Arts Fairfax City , State , US George Mason University, College of Visual and Performing Arts Fairfax, VA M.A., Arts Management; 2009 Bachelor of Arts : Dance & Recreation 2004 New Mexico State University, College of Human Performance City , State , US New Mexico State University, College of Human Performance, Dance & Recreation Las Cruces, NM B.A., Dance; 2004 Skills Good written communication skills Working knowledge of WordPress and Photoshop PR and marketing experience Experience in event planning Familiarity with Microsoft Office and social media Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems Familiarity with fundraising and development tactics
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ARTS
| 2,334 |
TERADATA SENIOR ASSOCIATE CONSULTANT Summary Highly dependable Teradata Database Engineer successful at troubleshooting and debugging. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues. Highlights Teradata BTEQ,Fast Load,PL/SQL Oracle Basic Unix Autosys Job Scheduler using JIL SQL Query writing SQL Performance Tuning BTEQ Accomplishments Developed custom database designs which is used for strong and fast analytical report for wider audience across the organization. Experience Teradata Senior Associate Consultant Dec 2014 to Current Company Name － City , State Project Description : iOS Mobile Application for Business Analytics Reporting This project aims at developing an Oracle and Teradata layers for pushing the data to iOS Mobile Application. Responsibilities: Performed data analysis and gathered columns metadata of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata and Oracle views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with business users to come up with detailed solution approach design documents. Used Teradata utilities like Bteq to build Teradata procedures. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and proactively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Coordinate with Configuration management team in code deployments. Environment: Teradata14, Oracle PL/SQL, BTEQ, Basic Unix Senior Associate Consultant Mar 2012 to Dec 2014 Company Name － City , State Project Description : Development and maintenance of semantic/downstream layer in a data warehouse for Business user reporting. This project aims at building and maintaining a data mart on Enterprise Data warehouse, in order to increase the efficiency of the reporting, support business users in performing, more robust analytical reporting and decision making capability. Responsibilities : Performed data analysis and gathered columns meta data of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with subject matter experts to come up with detailed solution approach design documents. Used Teradata utilities like Bteq export/import and Fast Load to load data into/out of Teradata database. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts, Reviewed Unit Test Plans & System Test cases. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and pro-actively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Involved in complete software development lifecycle(SDLC) including requirements gathering, analysis, design, development, testing, implementation and deployment. Developed technical design documents (HLD and LLD) based on the functional requirements Coordinate with Configuration management team in code deployments. Implemented AGILE methodology for our formal delivery. Environment: Teradata14, BTEQ, Basic Unix, Oracle. Software Engineer Jan 2009 to Mar 2012 Company Name － City , State Project Description : Data Warehousing Services. Description: Data Warehousing Services (DWS) manages the platform infrastructure hosting data from the Group's operational systems providing the capability for users or operational systems to query and extract this information as required. DWS manages the whole end to end change and service lifecycle including build, schedule and infrastructure support, service desk, risk and compliance and service and finance management. The goals of the Warehouse are to: Provide a single version of the truth Empower users to find out new information about their business for themselves Provide an integrated database model with common definitions regardless of the source of the data. Data from various source systems is fed into the EDW (Enterprise Data Warehouse). Responsibilities: Actively involved in enhancing the Data Warehousing Application wherein all small, Teradata, Prepared high level design document for developers and participated in review / build of the BTEQ, Scripts, Fast loads, Multi load and JCLs, Prepared/Reviewed Unit Test Plans & System Test cases Worked closely with Business Users and analysts. Worked on BTEQ, Fast load, and Fast export for loading data from Oracle to Teradata. Responsible for overseeing the Quality procedures related to the project Involved in code reviews and strictly followed best practices. Design, develop, and test complex Teradata BTEQ Scripts Involved in complete software development lifecycle(SDLC) Performed unit testing on the source code. Used to interact with testing team to ensure appropriate testing is performed and with Configuration team for code deployments and with technical writers to ensure manuals are in Synch with the developed software Environment: Teradata, Main Frame, BTEQ, Fast Load, Fast Export. Education Bachelor of Technology , Computer and Science Engineering JNTU Bachelor of Technology in Computer and Science Engineering, India JNTU Percentage: 71.68 Skills Data Warehouse knowledge, Database design, Oracle SQL, SDLC, Teradata,SQL Testing, Unit Testing, Business Requirements Gathering, Change Management planning, Configuration Management planning, Data Analysis, Data Mart Development, Code Deployment, Feasibility Analysis, Integration Testing, Application Maintenance,Meta data Analysis,Teradata PL/SQL,Teradata BTEQ,Teradata Fastload,Requirements Gathering, Semantic database design, Technical Design, Technical Specifications documents, UAT,Basic UNIX
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BANKING
| 2,220 |
COORDINATOR, DONOR RELATIONS Summary Highly organized Communications Specialist with [Number] years in the communications field. Areas of expertise include web and print content development, public speaking and project management. Highly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media. Highlights Dedicated team player SharePoint Microsoft Office Suite Event planning Exceptional writing skills Exceptional problem solver Print and electronic media Budgeting and forecasting Project development and lifecycle Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 01/2013 to Current Coordinator, Donor Relations Company Name － City , State Track and analyze donor data received from volunteer projects to effectively cultivate relationships Research, identify, and analyze past campaign activities to develop effective campaign growth strategies and forecasts Identify strategies to strengthen social media presence and increase engagement Produce internal and external communications collateral (digital and print) Generate ideas to develop communication strategies, for donor cultivation, solicitation, and stewardship Maintain and utilize email marketing platforms to distribute email campaigns Design and create presentations that effectively communicate complex data and information Assist with the development and implementation of changes to volunteer programs, policies and procedures Monitored ongoing expenses relative to budget projections. Assessed the need for new or enhanced systems and applications. Correspond with corporate campaign leaders to prepare materials for campaign meetings and events Verify facts, dates and statistics for updating reports and campaign results Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Operated high-speed color copiers and wide bed printers to reproduce single and multicolor copies of graphics. Created all communications collateral, including web pages, brochures and fliers. Developed creative graphics that simplified complex messages. Designed artistic signage for special corporate events. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Designed unique print materials, including advertisements, brochures and logo designs. 09/2011 to 06/2013 Coordinator, Finance & Special Projects Company Name － City , State Served as primary liaison for internal and external constituencies on matters pertaining to the Chief Operating Officer and Finance Manager Educated staff across seven departments on proper financial reporting practices and ensured adherence to policies and procedures Organized logistics of special events, travel arrangements, corporate agendas, and itineraries Created and maintained employee data and coordinated new hire onboarding and orientation activities Tracked and managed business expenses Assisted with month-end close activities, including payroll reconciliation, journal entries, and purchase orders matching Maintained accounting ledgers by verifying and posting account transactions Performed W-9 and 1099 maintenance for new and old vendors Spearheaded and directed the implementation of Financial Edge, as well as the cross-training of all departments Tracked all donations and prepared documentation for the Development Director. Trained and supported users during new system implementations and upgrades. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with management to document and offset unusual expense variances in their respective areas. Assisted in the creation of vendor contracts for outside vendors. Assisted the CFO with the production of the monthly financials, management reports and board packages. Determined best short- and long-term tracking methodology. Maintained confidential information, such as pay rates, bonus targets and pay grades. 03/2010 to 04/2011 Account Executive Company Name － City , State Executed monthly sales goals Resolved laptop screen issues by telephone or email for retail, wholesale and bulk customers Provided timely updates of purchases and follow-up throughout sales order cycle Negotiated prices with wholesale customers Market Research and Development Communicated and negotiated with FedEx SupplyChain in various countries for delivery updates and changes. Processed an average of [number] inbound and outbound technical support calls. Helped customers track and ship packages, responding to an average of [number] calls per day. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Resolved customer complaints and concerns with strong verbal and negotiation skills. Built and maintained successful relationships with service providers, dealers and consumers. Responded to customer service emails in a timely and effective manner. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Devised workarounds for problems. Developed and maintained technical expertise in [Describe area]. 01/2009 to 01/2011 Contributing Writer Company Name － City , State Managed editorial deadlines under the direction of the Creative Marketing Director Edited and maintained web content Assisted with feature writing and interviewed members of the community to develop newsworthy stories Managed social media accounts, Facebook and Twitter, for theblvdmag.com Created press releases and promotional materials for distribution at local events. Promoted targeted content through various social networking sites such as [Website] and [Website] and aggregators such as [Aggregator]. Traveled to location to write reviews from firsthand experience. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Designed web and other content, including monthly newsletters and promotional calendars. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Maintained awareness of digital trends and new emerging technologies and platforms. Education December 2008 Bachelor of Arts : Mass Communications Southern University and A&M College － City , State Emphasis in Public Relations Skills Sales Software: Salesforce.com, Microsoft Dynamic AX, QuickBooks Public Relations Software: MTR, CisionPoint, iContact Desktop Publishing Software: Adobe InDesign, Photoshop, Illustrator, Dreamweaver, HTML,WordPress
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ARTS
| 2,365 |
CONSULTANT Professional Profile To obtain a tax accountant position that offers me the opportunity to actively apply the knowledge and skills developed during my 9-year career in an international company. Qualifications Microsoft Word, Outlook, OneSource, OneNote, CorpTax, Oracle, PeopleSoft, CCH, BNA
Excel - Pivot Tables, VLookup Experience July 2015 to September 2015 Company Name City , State Consultant Projections and Forecastings Analysis Foreign Source Income Sec 904 Foreign Tax Credit 6166 and W-8BEN Transfer Pricing Assist with the preparation of Forms 5471 and 8858s. Prepare and ensure accuracy and timeliness of multi-state tax returns for corporations including supporting information and schedules Gather data required to determine taxable income apportionment between the various states Assist in the improvement of procedures within the tax department in order to improve overall efficiency and accuracy. Assist in tax related projects. March 2010 to January 2015 Company Name City , State Senior Tax Accountant Reviewed the U.S. foreign tax credit and related calculations under Sec. 901, including foreign tax receipts, computing foreign source income under Sec. 904, tracking tax carry forwards and overall foreign loss Reviewed separate and consolidated foreign tax credit for U.S. income tax return (Form 1118), including sourcing of income and allocation and apportionment of expenses Reviewed separate and consolidated U.S Form 5471 and Form 8858 returns including analysis of accounts, book re-classes and earnings and profits adjustments related to over 70 foreign entities Part of a joint task force with transfer pricing experts that revised the company's cost sharing calculation process including revision of the cost sharing cost pools, documentation, processes and key controls that led to $20M savings to the company and improved efficiency Reviewed quarterly buy-in and cost share calculations including true up adjustments, variance analysis and ensured proper documentation Provided key support functions in the implementation of OneNote in a paperless initiative which resulted in 80% cost savings, process consistency and eased integration with other business applications Facilitated the effort to develop, update and document processes and procedures which led to standardized and uniform work papers, time savings and improved efficiency Monitored, tracked and served as point of contact for Form 6166 U.S. Residency Certificate and Form W-8BEN to minimize worldwide taxes imposed on the operations of the company and its foreign subsidiaries leading to increased efficiency and time savings. August 2005 to February 2010 Company Name City , State Tax Assistant Prepared the foreign tax credit calculation including sourcing income and deductions Prepared and assisted with corporate tax returns and projects including U.S. federal, Forms 1118, 5471,8858, dual consolidated loss, U.S. federal estimated income tax payments and extensions Led efforts to prepare, maintain and improve documentation to support reporting functions performed by the 1118 tax compliance group Developed a tracking system for the maintenance of the Form 6166 which eliminated multiple requests to the IRS and ensured that residency documentation were received timely Prepared Form 5713, international boycott for all affected legal entities and drafted documentation that is used as a training tool for that process Reviewed book/tax difference for the proforma U.S. federal return Form 1120 for U.S. entities with foreign operations. March 2004 to May 2005 Company Name City , State AR/AP General Cashier Received checks, made deposits and posted them to corresponding invoices. Prepared credit and debit memos necessary to adjust customer accounts receivable Paid invoices by verifying transaction information, scheduling and preparing disbursements and obtaining authorization of payment Proven track record in resolving historical accounts receivable issues arising from misapplication, incomplete application or non-application of customer payments Verified general ledger accuracy and prepared monthly accruals and analyzed trial balances Audited cash revenues for all areas of hotel operation, balanced daily cash transactions and ordered daily supply of cash. Education May 2005 Webster University City , State Finance M.B.A Finance 2001 Webster University City , State Mathematics Bachelor of Science Mathematics 2001 Webster University City , State Journalism Bachelor of Arts Journalism Skills accounts receivable, accruals, book, Credit, debit, documentation, Forms, general ledger, legal, Excel, Outlook, Microsoft Word, Oracle, PeopleSoft, Pivot Tables, Pricing, processes, reporting, scheduling, tax compliance, Tax, taxes, tax returns, variance analysis
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CONSULTANT
| 1,120 |
FINANCE DIRECTOR Professional Summary To find a new and challenging position that will utilize the skills that I've acquired and help others maximize their skills and potential. Ambitious Financial Manager determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results. Skills Budgeting and financial management Financial reporting and analysis QuickBooks Complex problem solving Highly detail-oriented Superior time management Exceptionally organized Advanced computer proficiency (PC and Mac) Exceptional interpersonal communication Effective leader Staff training/development Consistently meet goals Efficient multi-tasker Customer service-oriented Organized Deadline-oriented Budget development Expertise in invoice and payment transactions Account reconciliation Work History 11/2012 to Current Finance Director Company Name – City , State Analyze and present financial reports to Principals in an accurate and timely manner. Collate financial reporting materials, oversee all financial and project accounting. Manage organizational cash flow and forecasting. Implement a robust financial management/ reporting system; ensure that the billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements. Effectively communicate and present the critical financial matters to the board of directors. Manage accounting and financial systems and maintain full and accurate accounting records Conduct financial analysis and prepare detailed financial reports and statements. Provide financial and accounting advice, direction and leadership. Manage the maintenance and upgrade of financial systems. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed a $ [Amount] annual budget that grew [Number] % in [Number] years. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Created an analytical framework for identifying and developing financial growth opportunities. Assumed ownership of accounting, forecasting and strategic supply planning. Developed annual budgets in collaboration with the financial director. Forecasted operating costs for scheduled projects by strategizing with other departments. Synthesized financial and budgetary information to solve problems and develop alternative solutions. Managed high volumes of financial activity in a fast-paced, risk-based corporate environment. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Drafted and reviewed financial statement compilations before being approved by partners. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Prepared accurate financial statements at end of the quarter. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Worked with management at the project level to ensure expense plans are achieved. Worked with managers to develop annual expense plan goals. Collected and reported monthly expense variances and explanations. 05/1999 to 11/2012 Office Administration Department Manager Company Name – City , State 05/1997 to 05/1999 Accounts Receivable Coordinator Company Name – City , State Implemented Quickbooks Pro accounting software to enhance efficiency and productivity in Accounts Receivable. Designed and analyzed reports used by management to make better business decisions. Coordinated the invoicing process with Project Leaders and Financial Analyst to ensure invoices are submitted accurately to sponsors. Invoiced sponsors according to billing terms indicated in the contract/budget. Analyzed and retrieved billing information from non-governmental contracts. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 03/1996 to 02/1997 Business Manager Company Name – City , State Managed daily Accounts Receivable and Accounts Payable functions. Processed vendor payments including the input of invoices and production of Accounts Payable checks. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 04/1991 to 03/1996 Operations / Graphics Coordinator Company Name – City , State Managed a staff of seven in the production and design of yellow pages for over 20 universities. Managed and trained a staff of 25 full-time employees; assigning tasks and motivating them to meet deadlines. Managed and maintained a $45,000.00 Book Delivery / Supply budget. Organized and conducted training sessions for 200 sales representatives. Decreased bankruptcies and debt collections of over 10,000 accounts, saving $500,000.00 Designed and produced advertising and telephone directory covers for universities. Developed and implemented effective training procedures. Developed and implemented effective team building strategies. 05/1999 to 11/2012 Office Administrator Department Manager Company Name – City , State Supervised Administrative Staff by allocating work and ensuring deadlines were met. Hired and Trained Administrative Staff. Overseen the office and the needs of the staff which includes ordering supplies, setting up offices for new employees and training all employees on company software for processing time and expenses. Coordinated company meetings. Researched, coordinated and maintained contracts for maintenance of building, landscaping, office equipment and phone systems/service. Provided administrative support to staff (typing, phones, filing). Implemented company accounting software, Deltek Advantage/Vision. Maintained accurate recording of revenue, invoicing, and cash receipts. Insured implementation of proper controls and maintain accuracy of accounts receivable system. Prepared reports of aging and customer statements. Provided year-end support for audits, financial reports and tax preparation. Overseen complete account analysis. Analyzed collection reports and made contact with customers' Accounts Payable Departments to ensure invoices are being processed for payment (collection calls). Provided reports to Project Managers/Team Leaders to utilize in project budgeting, project progress and performance. Prepared monthly financial reports. Generated vendor and employee payments. Prepared monthly payroll reports for hourly employees. Provided training and knowledge on the usage of Newforma Software. Software designed to connect Architecture and Engineering firms to their projects. Education 5 1991 Bachelor of Business Administration : Finance North Carolina Central University - City , State Finance Skills accounting, accounting software, Accounts Payable, Accounts Receivable, Administrative, administrative support, advertising, billing, Book, budgeting, budget, cash flow, contracts, Delivery, direction, filing, financial, financial and accounting, financial analysis, Financial Analyst, financial reporting, financial management/ reporting, forecasting, invoicing, team building, leadership, materials, meetings, Microsoft Excel, office, Microsoft Word, office equipment, organizational, payroll, phone systems, progress, Quickbooks Pro, recording, sales, spreadsheets, tax preparation, telephone, phones, typing, upgrade, Vision, year-end
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ADVOCATE
| 549 |
ARCHITECTURAL DESIGNER Summary Over three years of experience demonstrating consistency and outstanding work in a design oriented environment. Effective communicator, great leader, creative thinker, and problem solver who builds teamwork and possesses initiative to exceed goals. Accomplishments “Letter of Appreciation” Design Recognition of the National Architectural Accrediting Board 2014-2015 “Chicago Prize Award” Design Recognition and Nomination for Outstanding Project 2012 “Close the Gap d3 Competition” Winner and Project Exhibition 2011 "Architectural Design & Conservation" Second Place Winner 2008 Led the design proposal of the downtown sector of Caguas, PR including improvements to hardscape, landscape, and existing buildings Led the design proposal of the School's of the 21st Century Project of San Juan, PR Supervised and managed design and construction documents for the two winning School's: Santiago Veve Calzada, and Santiago Iglesias Pantin Experience ARCHITECTURAL DESIGNER Company Name City , State Organized projects in accordance to BIM Standards Discussed design standards and procedures with the directors of design and architecture. Created oral and written presentations for project designs and proposals. Collaborated with structural engineers, and interior designers to see that construction was in line with drawings and designs. Coordinated with the project team in the development of preliminary and final design documents Managed the design process from conceptual phase through construction Initiated design proposal, including an oral and written presentation for new design ideas Fostered and maintained a collaborative professional working relationship with the project leadership team Completed formal design intent and construction documentation ARCHITECTURAL DESIGNER Company Name City , State Acted as lead designer for small projects and landscape enhancements, as well as larger projects and proposals Reviewed completed reports, plans, and project designs Completed formal design intent and construction documentation Drafted detailed drawings of structures, specifying dimensions and materials needed Discussed design standards and procedures with the directors of design and architecture Created visual presentations for project designs and proposals Collaborated with the project team to see that construction was in line with drawings and designs Coordinated the project team in the development of preliminary and final design documents BIM/ VISUALIZATION SPECIALIST Company Name City , State Discussed design standards and procedures with the directors of lighting design Defined organizational procedures for incorporating information into a Building Information Model (BIM) Drafted detailed drawings of structures, specifying dimensions and materials needed Reported on status of design process to project manager Created oral and written presentations for project designs and proposals Created professional to-scale sketches to communicate and clarify design requirements Collaborated with 3d builders to see that construction was in line with drawings and designs Coordinated with the project team in the development of preliminary and final design documents DESIGNER AND CONSULTANT Current Company Name City , State Supported model development and subsequent animation of models. Mentored other artists on quality standards and improvements. Collaborated with a creative design team to complete projects on tight deadlines. Education Master of Science : ARchitecture 2013 University of Illinois Urbana-Champaign City , State , USA Bachelor of Science : Architecture 2010 University of Puerto Rico City , State , USA GPA: Magna Cum Laude Honors Magna Cum Laude Honors Languages Bilingual Spanish/English Fluent reading/writing Spanish/English Skills Personal: Rhino; Revit; CInema 4D; all-Adobe CS; AutoCAD; HDR imaging; Lighting; Market Research; 3dMax; Maya; Revit; Modeler; Sculptor Professional: imaginative and creative thinking skills; ability to analyze and critically assess problems; ability to see the big picture as well as giving attention to the smallest detail; ability to communicate effectively; understanding of history; cultural and environmental concerns; lateral thinking skills to solve complex problems; coordination and interpersonal skills to manage a complex project team Qualifications: Design talent; Engineering ability; Social awareness; Business aptitude
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DESIGNER
| 156 |
Marilyn Hunter Summary Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Flexible hard worker ready to learn and contribute to team success. Skills Behavior modeling Compliance Leadership Teambuilding Work ethic Multitasking Active listening Troubleshooting Individualized care Multi-line telephone skills Office equipment operations Organization and efficiency Meticulous and organized Security understanding Experience Substitute Teacher | Company Name - City , State | 08/2015 - 03/2020 Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Provided notes and reports on school day activities to primary teacher. Requested as substitute teacher based on excellent referrals and trusted performance. Engaged students in discussions to promote interest and drive learning. Educated students in various subjects to provide seamless transition during absence of head teacher. Maintained student attendance and assignment records to prevent lapses during teacher absences. Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities. Helped students build learning and study skills to achieve educational goals. Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities. Reported problem students to principal to maintain control of classroom. Managed high school classrooms during teacher absences. Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Assigned homework to students based on curricula and modified based on daily progress. Promoted learning by leveraging traditional and modern instructional strategies. Created lesson plans to address requirements of state curriculum. Led group sessions to reinforce concepts and applications of course content. Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading. Recorded attendance data to report to program managers. Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education. Administered quizzes and tests and documented grades to support accurate record-keeping. Taught students during teacher absences and kept up with lesson plans and student assignments. Substituted for teachers to practice handling classrooms of students. Elementary Computer Teacher | Company Name - City , State | 08/1999 - 09/2002 Created tests and assignments to assess student knowledge of presented coursework and lecture materials. Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation. Developed lectures addressing variety of computer science topics to engage and educate students. Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences. Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources. Instructed students on use of technology tools and equipment as well as methods for accessing information. Set up and maintained classroom computers and equipment. Provided instruction on professional technology use and web etiquette. Devised project-based assignments to create opportunity for hands-on practice and skill building. Scored student assignments to measure comprehension. Attended seminars and workshops to discover latest advances in computer education. Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures. Evaluated and adjusted course curriculum based on student overall performance and assessments. Receptionist | Company Name - City , State | 08/1998 - 06/1999 Scheduled and confirmed appointments. Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Maintained daily calendars, set appointments with clients and planned daily office events. Sorted incoming mail and directed to correct personnel each day. Oversaw office inventory by restocking supplies and submitting purchase orders. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Prepared packages for shipment by generating packing slips and setting up courier deliveries. Directed and oversaw office personnel activities. Answered phone calls, provided information to callers and connected callers to appropriate people. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Managed customer complaints and rectified issues to complete satisfaction. Managed office paperwork, including scanning documents and routing business correspondence. Pulled and organized requested documentation. Greeted visitors and directed them to appropriate areas, verifying reasons for visit and verified information. Determined needs of visitors and provided information or solutions. Signed for packages, recorded all deliveries and distributed to personnel. Delivered key administrative support to coworkers, taking on additional tasks during peak times. Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor. Maintained office safety by screening visitors, updating logs and issuing temporary passes. Education and Training Albany State University | City , State | 05/1986 Bachelor of Science : Psychology
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TEACHER
| 419 |
PROGRAM ANALYST Professional Summary As a key member of the Stakeholder Relations Branch tasks involve performing analysis and providing strategic advice on relevant policies and frameworks in order to enhance the capacity to engage stakeholders as active members of Food and Nutrition Service's (FNS) partner network. Core Qualifications Microsoft PowerPoint, Word, Excel and Publisher Webinar Applications (Livemeeting, OnStream Media, and ReadyTalk) Video and Photo Editing (Camtasia, Adobe Photoshop) Other Applications (Drupal, Basecamp, Vovici, Survey Monkey, and Social Media Channels) Experience 09/2014 to 01/2015 Program Analyst Company Name 40 hours per week Supervisor: Cheryl Jackson-Lewis, [email protected], (703) 305-1465 Assisted in successfully meeting the strategic priorities for the U.S. Department of Agriculture Food Waste Challenge Initiative by creating resources and presentations to promote the program and increase the number of schools involved Organized several presentations and developed targeted materials for the National Green Schools Conference Managed external communications from the general public, schools, and partners focused on Team Nutrition Managed the Team Nutrition and the Healthier US School Challenge database. 06/2012 to Current Program Analyst, The Office of External and Governmental Affairs Company Name － City , State Identify and develop over 30 new & existing national partnerships among stakeholders that reflect an understanding of FNS's strategic plans and goals. Act as a liaison between FNS and partners; requires the development of comprehensive work plans, event itineraries, presentations, reports/summaries, and portfolio evaluation and feedback Disseminate information to appropriate internal and external partners through detailed written correspondence, press releases, conference calls, and in-person meetings Edit and finalize reports submitted to senior leadership on expansion and growth of FNS program through specific initiatives Received 3 Performance Rewards for leading a collaborative work team associated with development of strategy plans, outreach initiatives and expansion relating to a high level FNS priority Provide planning, technical assistance, execution, and production for over 400 webinars Demonstrate quantitative analysis methods to determine efficiency of efforts relating to partners and the general public Collect best practices from partners throughout the country to highlight and duplicate in other regions Strategically analyze GIS mapping to increased anti-hunger outreach by identifying high risk areas and cross referencing with available resources Head of pilot projects in rural, underserved communities to demonstrate the impact of youth engagement Acts as a subject matter expert representing FNS at advisory board meetings and conferences, as well as staffs senior leaders and political appointees at local and national events Internal & external review boards for awards, grants, and conference presentations Member of the USDA FNS Agency Priority Working Group to ensure that the Office of the Chief Communications successfully implements three priorities: Increase the number of SNAP authorized farmers' markets and direct marketing farmers by 517 in FY15 from the FY14 baseline Implement approved FY15 communication action plans that engage key stakeholders towards achieving enrollment in the US Food Waste Challenge Build and maintain domestic and international partnerships focused on quality school meals programs, nutrition education, and other FNS nutrition programs. 01/2011 to 06/2012 Student Intern Company Name － City , State Part-time volunteer employment - 20 hours per week. Supervisor: Jeff Greenfield, (703) 605-4331. Education March 2014 Masters of Public Health : Health Education Loma Linda University － City , State GPA: GPA: 3.63 Cum Laude, Deans list Health Education GPA: 3.63 Cum Laude, Deans list May 2012 Bachelors of Science : Community Health Nutrition George Mason University － City , State GPA: GPA: 3.04 Deans list Community HealthNutrition GPA: 3.04 Deans list Professional Affiliations Make-A-Wish Foundation Member of the Young Professional Council Wish Granter Alpha Phi Fraternity International Alumni Leukemia & Lymphoma Society Volunteer Member of Young Government Leaders Member of the Organization of Professional Employees of the US Department of Agriculture Accomplishments TBD Interests Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Skills Adobe Photoshop, Anatomy, Agency, Biology, Chemistry, conferences, database, direct marketing, Drupal, Edit, Environmental Health, GIS, grants, Health Education, Health Promotion, Information Technology, Leadership, materials, meetings, Excel, Office, Microsoft PowerPoint, Publisher, Word, Photo Editing, Physiology, presentations, press releases, Program Evaluation, Program Development and Evaluation, Public Health, Qualitative Research, quality, quantitative analysis, Research, Statistics, strategy, strategic, strategic plans, Supervisor, technical assistance, Video, written Additional Information Activities: Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Able to travel and/or relocate
03/09/2016
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AGRICULTURE
| 922 |
PR & EVENT MANAGER Summary Experienced creative marketing professional who consistently delivers high-quality and results-focused marketing content. In-depth knowledge of social media and PR management with expertise in identifying emerging market trends. Experience PR & Event Manager Jan 2015 to Current Company Name － City , State Coordinate all public relations activities. Manage social media platforms to engage audiences across traditional and new media. Research influencers and initiate collaborations. Develop a marketing communications plan including event strategy, sponsorship budget, and goals. Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis. Coordinate details of events such as venue, flyers, sales, entertainment, guestlist, artist booking, sponsorships, etc. Social Media Consultant Apr 2017 to Current Company Name － City , State Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. Moderate all user-generated content in line with the moderation policy for each community. Create original content. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. PR & Social Media Manager Jan 2013 to Jan 2017 Company Name － City , State Develop a follow growth strategy for social media. ex: 180k followers in 2013 vs 2.2m followers in 2017 on our Instagram) --Manage PR & Social Media Coordinators from 20 international regions and make sure their follower growth rate is constantly increasing. Manage the brand's Social Media platforms such as Facebook, Twitter, Instagram, Pinterest, Tumblr, Youtube, Viva Radio, Snapchat, etc.) --Develop a marketing communications plan including strategy, goals, budget and tactics & a media relations strategy, seeking high-level placements in print, broadcast and online media. Research top influencers, competitors, and trends. Plan and execute events, influencer marketing, celebrity outreach, media monitoring, and product placement for social uses. Create timely and engaging content optimized for platform used and intended audience. Scout and photograph influencers and models to feature on social media to create new contents. Monitor sites for customer service opportunities. Analyze and report social media actions on a weekly basis for successes and new opportunities. Create engaging and professional visuals that reflect the brand. Stay current with PR & social media trends and tools. Attend networking and educational events. Review marketing analytics weekly to make informed decisions going forward surrounding social campaigns, influencers, messaging, etc. Media Specialist Mar 2017 to Oct 2017 Company Name － City , State Develop weekly social & influencer programming across accounts. Manage local and international account managers to produce all imagery, tags and captions, and make edits as needed for each account and planned post. Identify tastemakers in the social communities as they relate to the brand and build partnerships with brand advocates, influencers, and other creatives. Ensure Paid Social campaigns are set-up and properly QA'd. Curate and grow social images on website, ensuring that page is updated daily with shoppable user generated content. Ensure that all PR/social content and copy is brand appropriate, accurate and appropriately labeled. Engage with community and influencers on social channels via liking, commenting, and regramming imagery. Report on performance and growth on weekly and monthly basis. Support aligning domestic agencies to create and execute an year-long strategy, including events, to increase brand awareness. Work to ensure media placements increase sales. Media Manager Oct 2017 to Current Company Name － City , State Manage media inquiries and interview requests. Create content for press releases, byline articles and keynote presentations. Build relationships with thought leaders to grow industry awareness. Manager social media accounts with over 6 million followers total. Work with celebrities and stylists to increase revenue. Monitor SEO and web traffic metrics. Communicate with followers, respond to queries in a timely manner and monitor customer reviews. Stay up-to-date with current technologies and trends in social media, design tools and applications. Design and implement social media strategy to align with business goals. Set specific objectives and report on ROI. Education and Training Bachelor of Arts , International Studies 2013 Queen's University － City , State , Canada International Studies Skills Adobe, Advertising, benchmarking, competitive research, forecasting, Google Analytics, Marketing research, marketing communications, Photography, press releases, Product marketing, sales, Social Media platforms
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APPAREL
| 1,619 |
SENIOR MEMBER ADVOCATE Summary To obtain a position with a corporation that can benefit from my highly adapted organizational, problem solving, and communication skills with over fifteen years experience.Seasoned customer service specialist with background in providing advice on diverse customer situations. Accomplishments #1 in Member Satisfaction Survey's in Sears Corporate Holdings Inc out of 420. Senior Member Advocate, over 25+ years in the service industry with half of that in management. Exceeded corporate target for customer satisfaction for nine months in a row. Experience Senior Member Advocate Aug 2013 to Current Company Name － City , State Take service complaints - store complaints and service requests - help members in difficult situations. Made reasonable procedure exceptions to accommodate unusual customer requests.. Built customer loyalty by placing follow-up calls for customers who reported product issues. Addressed customer service inquiries in a timely and accurate fashion. Owner May 2007 to Current Company Name － City , State Cooking in your own private kitchen. Party Planning - Updated Menu available per request. Performed kitchen maintenance for a private facility. Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis. Project Coordinator Jan 2013 to Aug 2013 Company Name － City , State Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Addressed customer questions and concerns regarding products, prices and availability. Determined the cost and pricing of proposals and bids. Procurement Specialist Jan 2012 to Aug 2012 Company Name － City , State Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Account Manager May 2011 to Dec 2011 Company Name － City , State Manage accounts for projects in the Semi-conductor field. Selected products for specific routes according to pick sheets .Owned team productivity metrics. Administrative Assistant Jan 2007 to Apr 2011 Company Name － City , State Government Affairs Manage account orders for the federal goverment accounts. Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,. Dispatcher/customer care. Dispatcher Jan 2008 to Jun 2008 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Developed and created a more effective filing system to accelerate paperwork processing. Customer service / Dispatch manager Jan 2003 to Sep 2007 Company Name － City , State Dispatch Facility in San Marcos - set up routes for the tech's and helped member's with appts. Helped member's with difficult situations with the techs and their accounts. started out as a customer service - sales rep. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Seasonal Dept Manager Jun 1999 to Dec 2002 Company Name － City , State Seasonal Department manager - for all of the seasons. Helped with the inventory - scheduling and management with the other agents on the floor - and helped the customers with their issues for sales/profits. Education Bachelor's Degree , Business and Managerial Economics, Human Services May 2012 University of Phoenix － City , State Business and Managerial Economics, Human Services Associate Degree , Human Services, Business and Managerial Economics May 2002 IVY Tech State College － City , State Human Services, Business and Managerial Economics Bachelor's Degree January 2002 The Culinary Institute of America Master's Degree January 2002 The Culinary Institute of America January 1995 Paul Harding High School Languages English
Fluent Highlights 70+ Wpm Public Speaking Ability to organize and establish filing systems Data Entry Administrative Assistant Communication Skills DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions People Soft Phone Etiquette Customer Relationship Management Client relations specialist Conflict resolution techniques Meticulous attention to detail Focused on customer satisfaction Skilled multi-tasker oracle / ciboodle / microsoft / linux software proficiency Deadline-oriented Skills account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette
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ADVOCATE
| 477 |
HUMAN RESOURCE/ FINANCE ANALYST Summary Human Resource Professional: Seeking a challenging position that will allow me to grow professionally, which requires me to utilize my strong educational, organization, and excellent interpersonal skills. Highlights Microsoft Office Suite (PeopleSoft, Outlook,Word, Excel, Power Point, Publisher). Experience Human Resource/ Finance Analyst June 2013 to Current Company Name － City , State Provide support to Columbia University community by providing excellent customer service via telephone, email and the self-service system. Responsible for resolving customer/ employees problems related to Human Resources, Payroll Labor Accounting transactions, Data, JACS and RAPS applications and Finance. Utilize a variety of systems such as PeopleSoft HCM and other programs used throughout the university. Answer calls in a professional matter, resolving them directly or redirecting them to appropriate department. Responsible of researching and resolving client request and logging all calls in a web incident form. Follow-up with incidents not immediately resolved. Work with HRPC, Payroll Operations, Payroll Labor Accounting, Accounts Payable, Vendor Management, and Purchasing among other departments to resolve incidents, recommend solutions and process any changes. Serve as a resource for HRPC staff providing guidance and assistance when appropriate. Provide accurate trending data; representing the university factually and professionally. Knowledgeable of Columbia University's Human Resource policies, Hiring and recruiting, Workplace notices, Labor Laws, and other essential information. Human Resource Supervisor/Hiring Specialist June 2011 to April 2013 Company Name － City , State Responsible for supervising a group of over 120 employees and clients. Responsible for recruitment of employees, contractors, per-diem and interns. Responsible for employee development, employee evaluations and relations. Conducted all orientation trainings for new employees and meetings. Composed and distributed all relevant employee memorandums. Appraised productivity, handled employee grievances or complaints, and disciplined employees. Coordinated background screenings on all potential employees, per diem and contractors. Complied with state, federal and local employment legislation laws. Coordinated the placement of client with Targeted Case Manager (based on agency guidelines). Worked closely with staffing agencies throughout Osceola and Orange County. Maintained accurate client files and personnel files. Processed and filed documentation accurately and in real time. Provided accurate trending data; represented the company factually and professionally in facility audits, etc. Handled the duties of accounts payable, accounts receivable, and duties of payroll department. Processed all Medicaid and HMO Billing. Oversaw and tracked the company benefits plans and researched new benefit plans. Assisted with administrative duties as directed by the Director. Case Manager/ Counselor June 2009 to June 2011 Company Name － City , State In charge of 80+ cases for women and families in the homeless shelter system. In charge of interviewing clients and doing their admission assessment. Worked closely with housing and employment specialists in helping clients obtain employment and permanent housing. Worked with various staffing agencies for client recruitment (NY Staffing, Access Staffing, Work Force 1 etc). Conducted all Employment Training and employment workshops. Worked with Dress to Success to help clients dress properly for job interviews. Responsible of overseeing specific investigative cases, particularly those with ACS cases or Domestic Violence. Provided immediate crisis response services on call 24/7 Provided crisis avoidance management and training. Interpret legal documents; wrote reports, reference letters and professional correspondence for clients. Education Masters : Human Resource Management , 2015 DeVry University － City , State Human Resource Management Bachelor of Arts : Spanish Communications , 2009 Le Moyne College － City , State Spanish Communications Keller Graduate Management School Languages Fluent in both Spanish and English Skills academic, Accounting, accounts payable, accounts receivable, administrative, arts, agency, benefits, Billing, clerical, conflict resolution, counseling, client, clients, excellent customer service, database, documentation, e-mail, email, employee relations, English, Human Resource, Human Resources, legal, Director, Excel, exchange, Microsoft Office Suite, Outlook, Power Point, Publisher, Word, Payroll, PeopleSoft, personnel, policies, progress, quality, real time, recruitment, researching, Spanish, supervision, telephone, phone, employee development, typing, workflow
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FINANCE
| 1,583 |
SR. MANAGER Summary Over twenty-five years Management experience in Vendor Compliance, Product Integrity/Quality, Customer Support/Sales and Business Office Management. I am a results-focused professional with the ability to manage multiple projects and meet deadlines in a fast paced environment. Specific expertise includes: quality assurance, strategic planning, handling of large customer accounts, office management, vendor billing and invoicing, purchasing and payroll. Highlights Exceptional Customer Service Skills Exceptional time management skills Adaptable Business and requirements analysis Experience 10/2008 to 07/2012 Sr. Manager Company Name － City , State Vendor Management and Product Integrity/Quality Responsibilities include: Partnering with Quality Assurance Team, Sourcing Managers, Buyers, Technical Design and Logistics to ensure packaging and garment labeling meet company requirements. Worked with vendor base of 200+ to ensure performance standards were in accordance with both FTC and CPSC regulations. Day-to-day direct communications with vendors and suppliers on all levels and assist with trouble shooting. Accomplishments: Implemented a new vendor website providing all company policy and procedures as well as educational tools. Implemented with the QA team a shared audit tracking report and disposition process. Implemented a Correction and Chargeback Policy for vendor Non-Compliance resulting in savings of $400k annually. 02/2005 to 10/2008 Sr. Manager Company Name － City , State Manage the Technical Design Department with a staff of two Managers and six Technical Designers. Maintained an annual departmental budget, provided daily and weekly productivity stats, streamlined efficiencies and set goals. Provide further training as needed on systems, guidance, discipline and support to direct reports. Developed and implemented a Standard Operating Procedure Manual to streamline processes. 09/2000 to 02/2005 Promotional Sales Manager Company Name － City , State Responsible for all promotional and up sell programs in an inbound call center. Programs include add-on sales, coordinates, gift certificates and in-house credit card programs. Manage and maintain an associate incentive budget of $120,000 annually while increasing sales. Created and implemented numerous successful associate incentive contests driving promotional sales up in each area. Trained and interacted live with associates on the floor to promote 'can do' attitude to sell. Increased efficiency in talk time and sales by providing "Tips of the Week" on selling and "Knowing Your Customer". 10/1998 to 09/2000 Manager of Customer Sales/Support Company Name － City , State Manage an inbound call center handling both sales and support. Oversee and managed a staff of 9 Supervisors with a total of 300 associates. Accomplishments: Increased acceptance rate of the private label credit card from 11% in a six-month timeframe through successful training, coaching programs and teamwork. This resulted in an annual savings of $2.7 million in credit costs. Increased sales of up sell items by 325% by assisting in implementing a training and coaching program. After implementation and consistent coaching, sales rose from $1.2 million to over $8 million annually. Project team member for implementation of a magazine subscriptions program, which resulted in incremental revenue of $360,000 annually. 09/1988 to 09/1998 Customer Sales/Support and Correspondence Supervisor Company Name － City , State Supervised a staff of 35-40 associates providing training, cross-training and coaching to ensure associates continue to develop in their roles. Monitored calls and provided feedback, progressive discipline, documentation and performance reviews. Provide daily support for senior management to expedite customer service inquiries for timely resolutions. Envisioned and implemented associate incentive programs to increase productivity and morale. Created and maintained various statistical/departmental reports. 01/1983 to 01/1988 Executive Assistant Company Name － City , State Sr. Managing Partner/Corporate Law. Assisted Sr. Managing Partner with managing the business. Interviewed prospective personnel; managed monthly client billing and scheduling. Education B.S : Business Administration Eastern Nazarene College － City , State Business Administration Burdett Business School, Boston, MA - Certified Legal Assistant Skills streamline, billing, budget, call center, coaching, credit, client, customer service, documentation, driving, senior management, Law, Legal, Logistics, MA, Managing, packaging, performance reviews, personnel, processes, Quality, QA, Quality Assurance, selling, sales, sales and support, scheduling, teamwork, trouble shooting, Vendor Management, website Professional Affiliations Vendor Management Group Retail Industry Professionals Group Taunton Area School to Careers, Inc. ICSA (International Customer Service Association) Lexington's Who's Who NAFE (National Association of Female Executives)
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APPAREL
| 1,626 |
MULTIMEDIA SALES CONSULTANT Professional Summary Experienced Marketing/Sales Consultant looking to leverage 35 years of marketing/sales/production, into a professional Consultant role in the Baton Rouge area. Strong analytical and problem-solving abilities with outstanding team management skills. Track record of achieving exceptional results in reaching goals and maintaining strong relationships with customer base. Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic and Driven Positive outlook Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant , 09/2018 to 06/2019 Company Name – City , State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods Multimedia Sales Consultant , 06/2017 to 08/2018 Company Name – City , State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling, networking, marketing and prospective database leads Asked appropriate open-ended questions to discover prospects' needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive , 10/2016 to 06/2017 Company Name – City , State Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices, terms of sales and service agreements Wrote sales contracts for orders obtained and submitted orders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Advanced Advertising Account Executive , 01/2008 to 10/2016 CompanyName – City , State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes, and coordinate bidding and contract approval Managed a portfolio of 30 accounts and $40,000 monthly average in sales Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume Selected the correct products based on customer needs, product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative , 07/2006 to 12/2008 Company Name – City , State Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Perform personal bookkeeping services Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's Marketing Coordinator , 04/1990 to 07/1996 Company Name – City , State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers Planned events, including tradeshows and vendor fairs, for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling, grammar and syntax errors Developed fresh, crisp content to diversify current promotional options Education Some College (No Degree) : Marketing/Accounting Louisiana State University - City , State Affiliations Sales and Marketing Executives International Member Women in Media American Red Cross BR Eye Bank Auxiliary Ascension Chamber of Commerce BR Food Bank St George School & Church Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic and Driven Positive outlook Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant , 09/2018 to 06/2019 Company Name – City , State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods Multimedia Sales Consultant , 06/2017 to 08/2018 Company Name – City , State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling, networking, marketing and prospective database leads Asked appropriate open-ended questions to discover prospects' needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive , 10/2016 to 06/2017 Company Name – City , State Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices, terms of sales and service agreements Wrote sales contracts for orders obtained and submittedorders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Advanced Advertising Account Executive , 01/2008 to 10/2016 Company Name – City , State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes, and coordinate bidding and contract approval Managed a portfolio of 30 accounts and $40,000 monthly average in sales Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume Selected the correct products based on customer needs, product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative , 07/2006 to 12/2008 Company Name – City , State Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Perform personal bookkeeping services Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's Marketing Coordinator , 04/1990 to 07/1996 Company Name – City , State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers Planned events, including tradeshows and vendor fairs, for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling, grammar and syntax errors Developed fresh, crisp content to diversify current promotional options
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ADVOCATE
| 553 |
STAFF CONSULTANT Summary Experienced professional with project management skills and experience in marketing, supply, and financial performance reporting. Experience also includes analyzing data/problems and communicating findings or solutions. Oil and gas and consulting industry experience. Praised by management for always keeping a positive attitude and meeting deadlines. Originally from Oklahoma, and looking to move back if offered the position being discussed. Skills Project Management Financial Planning, Reporting, and Performance Client Relations HR/Payroll Systems Business Analysis and Research Microsoft PowerPoint, Word, and Excel Experience Staff Consultant 09/2016 to 09/2017 Company Name City , State Provided project management expertise to clients during engagements, as well as project and financial reporting. Analyzed project performance and communicated updates to key players. Performed extensive research to best fit client needs. Provided project management support for the implementation of a new shared services center for a logistics client; resulting in the client's employees were able to more efficiently access and complete HR requests. Assisted in the development of a multiple location labor market study for an oil and gas industry client. Provided the client with pros and cons of opening new business in various locations, which allowed the client to make the best location decision. Supported a payroll implementation for a distribution client operating in the U.S. and Canada, resulting in easier payroll processing for the client. Supported the development of HR processes, policies, templates, and a high-level process map for a foreign oil and gas client. Provided client with a U.S. based HR employee handbook. Financial Analyst Intern 05/2015 to 08/2015 Company Name City , State Analyzed financial spreadsheets and communicated findings to upper management. Generated oil well tax spreadsheets and analyzed for refund opportunities. Focused on sales and severance tax fields. Worked on refund projects for clients. Provided clients refunds discovered during the review process. Gathered information while performing field work at the client site. Inserted this information in to the spreadsheets to be used in the review process. Developed and reviewed summary spreadsheets containing well locations and payments. Spreadsheets were used to track company well location performance and client payments. This analysis allowed decision makers to better manage well location performance and payments. Brady E. Biggs | 918.344.3202 | [email protected] | Page 2
www.linkedin.com/in/brady-biggs-32999993. VP Philanthropy 01/2015 to 05/2015 Company Name City , State Manufactured a product, confirmed the supply was consistently accurate, marketed and sold the product, and donated the earnings to a local charity. Applied academic preparation with real world business experiences. Secured a business loan, developed and sold a product, generated revenue, and repaid the loan. Identified potential philanthropies to donate the company's time and profits. Volunteered time and profits to selected philanthropies. Volunteer Leader 08/2014 to 08/2015 Company Name City , State Developed key leadership skills and qualities through mentoring middle school aged children. Donated 150+ hours of service, striving to improve confidence and leadership. Taught daily to groups of children by applying games, music, and everyday life to help drive the lessons. Education and Training Bachelor of Business and Administrative Management (BBA) The University of Oklahoma City , State Activities and Honors American Management Association
*Independent Petroleum Association of America
*International Federation of Accountants
*National Association of Sales Professionals Skills academic, Business Analysis and Research, com, client, clients, Client Relations, financial, Financial Planning, financial reporting, HR, leadership, leadership skills, logistics, market, mentoring, access, Excel, Microsoft PowerPoint, Word, oil, Payroll, payroll processing, policies, processes, Project Management, Reporting, research, sales, Spreadsheets, tax Additional Information HONORS/ACTIVITIES
*Charles C. Faranna Scholarship
*Nik Hanig Memorial Scholarship
*Bixby Rotary Club Scholarship
*Broken Arrow Rotary Club Scholarship
*Delta Upsilon Social Fraternity
*Campus Activities Council Volunteer (Relay for Life, Soonerthon, Big Event, Second Chance)
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CONSULTANT
| 1,202 |
KINDERGARTEN TEACHER Summary Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Skilled ESL Instructor who uses effective and efficient methods of teaching, while focusing on the individual needs of each student. Skills Microsoft Office Academic assessment methods Whole Brain Teaching techniques as classroom management/procedures Certified ESL Instructor Proficiency in differentiated insdtruction Co-teaching
experience in kindergarten
Experienced
with Smart Board Proficient in MS Word, PowerPoint, Excel Experience 09/2013 to Current Kindergarten Teacher Company Name － City , State Implemented Daily 5 Language Arts and Daily 3 Math Multi-Tier System of Supports(MTSS) Proficient in Dibel and TRC assessments Differentiated
tasks/activities Collaborating Member of the Schedule Committee for SPEC/LRE Co-Teach with LBs1 in Language Arts and Math 09/2007 to 09/2013 First Grade Teacher Company Name － City , State Collaborated with colleagues on developing new classroom projects and monthly themes. Encouraged children to be understanding of others. Promoted good behaviors by using the positive reinforcement method. 09/1999 to 09/2007 Third Grade Teacher Company Name － City , State Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Distributed quarterly educational assessments, similar to report cards, to each parent. Local School Council Teacher Representative Education 2015 ELL : Endorsement North Park University － City Endorsement 2002 M.A : Teacher Leadership Roosevelt University － City Teacher Leadership 1998 B.A : Early Childhood Education National-Louis University － City Early Childhood Education Skills Co-teach with LBs1 inclusion and ELL students, Differentiated Instruction, Excellent student and parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel
|
TEACHER
| 390 |
BUSINESS DEVELOPMENT REPRESENTATIVE Accomplishments Achievement driven and results-oriented individual interested in working in Business Management or Sales. SUMMARY: Youthful yet very mature; willing to learn and grow; excited about finding a challenging position that gives me an opportunity to contribute. Quick learner with attention to detail. Excellent ability to think out of the box and solve problems. Superb leadership, intrapersonal, and people skills. Flexible and open to new challenges. Professional Summary Achievement driven and results-oriented individual interested in working in Business Management or Sales. Skills MS Office Suite SalesForce.com Pipedrive.com Birst/Intradiem Reports CPR Certification, 2012 MS Office Suite SalesForce.com Pipedrive.com Birst/Intradiem Reports CPR Certification, 2012 Self-motivated Dedicated team player Highly competitive Interpersonal skills SalesForce.com Pipedrive.com Birst/Intradiem Reports MS Office Suite Self-motivated Dedicated team player Highly competitive Interpersonal skills SalesForce.com Pipedrive.com Birst/Intradiem Reports MS Office Suite Mailchimp.com Self-motivated Dedicated team player Highly competitive Interpersonal skills Work History Business Development Representative 05/2017 to Current Company Name – City , State Increased gross revenue by 6% per month. Generate new business by adding new retailers and working with existing retailers to strengthen and grow the relationship. Develop relationships with retailers via outbound cold calls and email campaigns to decision makers. Follow 7 touches in 7 days plan for new prospects to set appointments. Strengthen existing accounts by growing product feed and improving pricing. Demonstrate solution and configure website integration. Sales Development Representative 09/2017 to Current Company Name – City , State Maintain positive energy on the sales floor. Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018. Completed 130+ daily cold calls, with an average of 2.5 hours talk time. Increased KPI's 2 fold month to month during first 90 days of employment. Participate in all training and continuing education opportunities offered by management. Senior Sales Producer 02/2015 to 05/2017 Company Name – City , State Consistently surpassed the agency standard of 20 policies per month. Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network. Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns. Followed typical sales procedures on both internet and inbound sales leads. Probed for life and financial service opportunities for all customers. Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department. Completed all customer service requests in a timely manner. Solved underwriting obstacles for customers and new business. Business Development 03/2017 to 08/2017 Company Name – City , State Successfully implemented company wide business development process, which led to a 6% per month increase in gross revenue. (target set by CEO was 2.5%) Prospect for new retailers via outbound cold calls and email campaigns to decision makers. Met quota of on-boarding 2 new vendors per month. Strengthen existing accounts by proactively growing vendor product feed and improving pricing. Followed call and email cadence throughout the entire sales cycle. Demonstrate solution and configure website integration. Senior Sales Producer 02/2015 to 03/2017 Company Name – City , State Consistently surpassed the agency standard of 20 policies per month. Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network. Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns. Followed typical sales procedures on both internet and inbound sales leads. Probed for life and financial service opportunities for all customers. Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department. Completed all customer service requests in a timely manner. Solved underwriting obstacles for customers and new business. Success Management and Reporting Analyst 12/2012 to 02/2015 Company Name – City , State Documented new reports engine data dictionary and report content. Ran monthly and weekly adoption reports for upper management review. Ran reports and organized data into a presentable document for client meetings. Upload weekly reports to Salesforce.com for companywide viewing. Conducted classroom training on reporting system. Created web help videos. Sales and Operations Support. Worked with minimal supervision on a variety of assignments across several departments. Completed all assignments accurately and ahead of deadlines. Organized SalesForce.com accounts into correct business categories and updated contact information from marketing campaigns. Managed SalesForce.com console and manage outbound calls to business directors and executives. Conducted telephone surveys via outbound calls to customers and industry workers. Created and maintained data for sales demo environment. Managed and assigned training courses for new employees. Research customer data in new markets. Sales Development Representative 09/2017 to Current Company Name – City , State Maintain positive energy on the sales floor. Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018. Completed 130+ daily cold calls, with an average of 2.5 hours talk time. Increased KPI's 2 fold month to month during first 90 days of employment. Participate in all training and continuing education opportunities offered by management. Business Development & Success Management 11/2012 to 02/2015 Company Name – City , State Managed SalesForce.com console and prospected via outbound calls to business directors and executives.
• Conducted telephone surveys via outbound calls to customers and industry workers.
• Created and maintained data for sales demo environment.
• Managed and assigned training courses for new employees.
• Research customer data in new markets.
• Documented new reports engine data dictionary and report content.
• Ran monthly and weekly adoption reports for upper management review.
• Organized data from Birst reporting into a presentable document for client meetings.
• Upload weekly reports to Salesforce.com for companywide viewing.
• Conducted classroom training on reporting system.
• Created web help videos. Interests Assistant Coach, Cherokee Youth Lacrosse, 2013
Member, Sigma Alpha Epsilon Fraternity, 2009
Morehead State University, Football Team, 2008 Education Bachelors : December 2017 KENNESAW STATE UNIVERSITY, Coles College of Business -
City ,
State Ph.D. : Professional Sales 113 credit hours earned - Expected 2019 KENNESAW STATE UNIVERSITY, Coles College of Business -
City ,
State Skills agency, com, content, CPR, client, customer service, data dictionary, email, financial, marketing, meetings, MS Office Suite, network, policies, pricing, real estate, reporting, Research, Sales, supervision, surveys, telemarketing, telephone, underwriting, website Additional Information ACTIVITIES: Assistant Coach, Cherokee Youth Lacrosse, 2013
Member, Sigma Alpha Epsilon Fraternity, 2009
Morehead State University, Football Team, 2008
|
BUSINESS-DEVELOPMENT
| 578 |
FULL TIME STUDENT/INTERN Summary Tank Platoon Sergeant with twenty-four years of dedicated military service with the U.S. Army; two years' experience as a qualified trainer and instructor at the U.S. Army Armor School; successfully managed diverse groups of employees. My present position has facilitated the learning of the importance of providing timely support and services while managing a multitude of tasks. Assisted in the conduct of program orientations for large and small groups, complete individual mentoring of students, analyzed and synthesized data and information, wrote clear and concise reports, and effectively communicated with the staff, students and many members of a multidisciplinary team. Career supported by a recent completion of a Bachelors' Degree in Social Work. Team Building Personnel Management Inventory/Supply Management Time Management Training Evaluation Safety/Risk Management Inner-agency Coordination Training and Development Policy Implementation Needs Assessment Curriculum Development Organization/Communication Research/Analysis Microsoft Word, Power Point, Excel Accomplishments Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center. BSW Cum Laude - 2015 Bronze Star/Meritorious Service Medal (2)/ARCOM (11)/AAM (7)/Overseas Service Medal (4)/National Defense (2)/NCO Professional Development Ribbon (4)/Southwest Asia Service Medal/Liberation of Kuwait/Defense of Saudi Arabia/Operation Iraqi Freedom/Korean National Defense Ribbon/Army Service Ribbon Experience Full Time Student/Intern Jan 2013 to Jan 2015 Company Name Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center. Associate of Arts Degree Conferred May 2011 to Dec 2012 Company Name Instructor/Writer AOBC Jan 2009 to Jan 2011 Company Name － City , State Primary instructor with an Army Training Program for the Active Component (AC) and Reserve Component (RC) on virtual simulations for Convoy Operations, anti-Ambush procedures, and additional training scenarios. Trained and evaluated the organizational effectiveness of units using virtual or constructive simulations. Planned and conducted training exercises in support of Army National Guard and Reserve Component units preparing for movement overseas. Made recommendations for training support package development change, additions and deletions based on new guidance and policy. Designed, developed, proofed and implemented constructive simulation training exercises. Advised organization managers, supervisors and instructors on the methodology and instrumental procedures needed for training and evaluations. Developed, evaluated, and analyzed written and oral performance diagnostic evaluations, conducted counseling and remedial instruction. Planned, coordinated, and supervised the daily activities of five staff members supervising a personnel holding organization of over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and presenting instruction to large groups. Provided formal and informal counseling to individuals and groups; maintained computerized data file on past and future planned activities; provided daily briefing to staff members; and maintains computerized personnel data files, job evaluations, and awards. Provided professional training sessions to over 260 junior level managers (Armor and Cavalry officers); coordinated inter-agency usage of various training aids and facilities. Ensured lesson plans, training materials, and equipment required for training were present, current, and operational to teach assigned units of instruction. Education BSW , Social Work 2015 University of Louisville University of Louisville BSW Cum Laude - 2015 Associate Arts , Under Graduate Studies 2012 Central Texas College Central Texas College Associate Arts - 2012 Presentations Planned, coordinated, and supervised the daily activities of five staff members responsible for over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and demonstrations presenting instruction to small and large groups of service members and their families. Skills Training, Operations, Instructor, Simulation, Liaison, Training Programs, Case Management, Armor, Instructional Training, Testing, Associate, Excel, Inventory, Mentoring, Microsoft Word, Needs Assessment, Personnel Management, Risk Management, Team Building, Time Management, Trading, Word
|
ARTS
| 2,297 |
SOFTLINES MANAGER Summary Experienced Retail Sales Manager, known for hiring and training solid, long-term staff, adept at problem solving, who posses a strong background in Visual Merchandising. Visual Merchandise Experience Softlines Manager March 2011 to Current Company Name － City , State Managed the Sales performance of the Footwear and Apparel associates to meet sales and margin goals. Implemented game plans in the Apparel and Footwear Departments to maximize sales. Interviewed, hired, and trained essential staff. Granted title of "Store Human Resource Adviser" to issue appropriate counceling to all store associates. Apparel Sales Leader December 2006 to March 2011 Company Name － City , State Assisted the store management team with general supervision in the store in accordance with company policies and procedures. Implemented merchandise presentation standards and signage of the apparel department to meet company standards. Maximized profits by supporting company standards of selling and customer service. Educated new staff on merchandising and selling standards of Dick's Sporting Goods. Nike Brand Coordinator October 2005 to December 2006 Company Name － City , State Encompassed the Nike brand image, ensuring the highest standards of visual presentation at all times. Introduced new product lines by highlighting features and benefits. Coached and inspired store associates to maintain the Nike retail presence. Increased profitability of sales on an average of 4% yearly. Education High School Diploma : General Studies , 2000 Mount Everett Regional High School － City , State , USA Professional Recognitions Shrink Defender of the Month August 2008, July 2009, December 2010, February 2011, April 2014 Enforcing company policies and procedures to ensure the protection of company assets. Skills Master at executing and enhancing Game-plans Proficient in opening and closing store procedures, including cash office execution.
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APPAREL
| 1,621 |
TAX ACCOUNTANT Professional Summary Skills QuickBooks, CCH ATX, Microsoft Office Suite account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S
Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state
filing)
Conducted consulting services for clients regarding their filing status and related tax issues
Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form
5471 /Form 5472)
Provided comprehensive bookkeeping and accounting services for multiple clients in various industries
(manufacture, real estate, venture capital, hospitality industry, etc.)
Managed general ledger transaction and reporting and performed account reconciliation
Provided financial analysis for clients and assisted with documentation for annual audit
Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms
Prepared and filed monthly and quarterly sales and use tax deposit and tax returns
Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds
Collected and sent contracts and invoices to banks
Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions
Assisted client relationship manager with daily administrative work
Conducted telemarketing and social media marketing to attract potential clients. Education Master of Professional Accountancy : 06/2016 University of California Bachelor of Science : Accounting, Economics , 05/2015 The Pennsylvania State University, University Park Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S
Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state
filing)
Conducted consulting services for clients regarding their filing status and related tax issues
Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form
5471 /Form 5472)
Provided comprehensive bookkeeping and accounting services for multiple clients in various industries
(manufacture, real estate, venture capital, hospitality industry, etc.)
Managed general ledger transaction and reporting and performed account reconciliation
Provided financial analysis for clients and assisted with documentation for annual audit
Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms
Prepared and filed monthly and quarterly sales and use tax deposit and tax returns
Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds
Collected and sent contracts and invoices to banks
Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions
Assisted client relationship manager with daily administrative work
Conducted telemarketing and social media marketing to attract potential clients. Affiliations Self-motivated tax accountant with more than 3 years of experiences in tax filing for individuals, pass-through entities
and corporations. Prepared and reviewed hundreds of tax returns. Provided comprehensive accounting service for 20
ongoing clients. Receive all 5-star reviews from clients. Interests LEADERSHIP & VOLUNTEER
, Pennsylvania State University Chinese Students and Scholars Association April 2013 - April 2014
Recreation and Sports Department Coordinator
Planned and organized basketball matches and recreation events every semester
Composed proposals for activities, coordinated and communicated with other departments
Organized and supported 16 university team leagues, comprised of three hundred people Languages Fluent in Mandarin Skills QuickBooks, CCH ATX, Microsoft Office Suite, account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital
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BANKING
| 2,250 |
GUEST LECTURER Accomplishments Heart Zones Level 1 Personal Trainer Galter LifeCenter 2005 - Current DIANA DIMAS PAGE !2 North Park University 2011 Current Group Exercise Instructor Certifications: BOSU, Schwinn Cycling, Group Power, Group Step, Group Active, Group Core, Group Ride, R30, Group Groove, Shockwave, Arthritis Chair, Matter of Balnce Galter LifeCenter 2005 - Current North Park Univeristy 2013 Current PUBLICATIONS AND PAPERS Building your Personal Fitness Strategy" Galter LifeCenter Member Newsletter 2010. Experience Guest Lecturer Company Name Strength and Conditioning 2013, 2014 Personal Health 2014 Guest Speaker: Introduction to Sports Management. Fitness Supervisor January 2014 Galter LifeCenter 2010 Current Responsible for supervising and/or performing the day to day functions of the Fitness Specialists, Fitness Coaches, Interns, Fitness Consults and overall safety on the fitness floor. Hire, train, and evaluate fitness specialists and interns, compile and report outcome metrics, and monitor quality in all fitness testing aspects. Fundamental Fitness Instructor Galter LifeCenter. Instructor: Teach the fundamentals of exercise and fitness. principles to beginner exercisers and adults with chronic. diseases. Personal Trainer January 2011 to Current Education M.A : Physical Education , 1 2011 North Park University Physical Education B.A : Psychology and Sports Medicine Fitness Management , 1 2003 North Park University Psychology and Sports Medicine Fitness Management Languages English
Spanish speak fluently and read/write with basic competence Skills basic, Council, English, Instructor, LANGUAGES, Speaker, quality, read, safety, Spanish, supervising Professional Affiliations ACE Certified Personal Trainer since 2005
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FITNESS
| 820 |
AVIATION TECHNICIAN Summary I have grown up with a maintenance background having always worked on my own vehicles and equipment. I started my professional career in automotive as a lube technician, I quickly was moved into a technician role and was factory trained on Mitsubishi automobiles. Once completing the Aviation Maintenance Technician Airframe and Powerplant licenses, I started working for SkyWest Airlines and was trained on maintaining commuter aircraft. At this time I completed an Associates of applied science in aviation technology. I have always been interested in working professionally on helicopters and got the opportunity to work on EMS helicopters for Air Methods. Air Methods provided me with factory training on Bell Helicopters and Airbus Helicopters among other training opportunities. Highlights Dedicated worker Driven individual Works well in group situations Willing and able to lead or train others Thorough troubleshooting Problem solving Knowledge of aircraft systems is in high regard Caring individual Accomplishments Received Salt Lake Community College presidents award four times and graduated from Salt Lake Community College with an Associates degree in Aviation Technology received high honors GPA 3.89. Received 2nd place in skills USA state competition for Aviation. Experience Aviation Technician 10/2007 to Current Company Name City , State Perform aircraft maintenance, preventative maintenance, repairs, and alterations. Research schedule inspections, and parts on BK117-C2, Bell 206, Bell 407, Bell 430, and Pilatus PC-12. Base mechanic and single mechanic on BK117-C2 at the main receiving facility Aviation Technician 08/2006 to 01/2007 Company Name City , State Performed aircraft maintenance, aircraft alterations, and aircraft repairs. Gained training on all systems for Embraer Brasilia, Bombardier CRJ-200 series, CRJ-700 series, and CRJ-900 series aircraft. Worked in maintenance teams Performed line maintenance at the gate Automotive Technician 09/2004 to 01/2006 Company Name City , State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars. Auto computer reprogramming and computer scanning. Automotive Technician 06/2003 to 01/2004 Company Name City , State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars. Education Select One : Turbomeca Arriel 1 Line 1 and 2 maintenance course 2013 Turbomeca training center City , State , USA Completed Turbomeca Arriel 1 Line 1 and 2 maintenance course conducted by Turbomeca Training center. Model EC145 (BK117 C2) Airframe Field Maintenance 2012 American Eurocopter training center City , State , USA Completed Model EC145 (BK117 C2) Airframe Field Maintenance Course conducted by American Eurocopter training center. Select One : Bell model 407 Electrical Maintenance Training 2011 Bell Helicopter Training Academy City , State , USA Completed Model 407 Electrical Maintenance Training Course conducted by Bell Helicopter Training Academy. Select One : Rolls-Royce model 250 series IV FADEC training 2010 Rolls-Royce City , State , USA Completed Rolls-Royce model 250 series IV FADEC training provided by Rolls-Royce Regional Manager Greg Houston. Select One : Human factors in maintenance 2010 Grey Owl aviation consultants City , State , USA Completed Human factors in maintenance phase 1 conducted by Grey Owl. Select One : Bell model 407 Field Maintenance Training Course 2007 Bell Helicopter Training Academy City , State , USA Completed Model 407 Field Maintenance Training Course conducted by Bell Helicopter Training Academy. Select One : Level 1 Dye Penetrate Inspection 2006 Skywest Airlines City , State , USA Completed Level 1 Dye Penetrate Inspection, Completed advanced systems training on all models of aircraft. Associate of Science : Aviation Technology 2007 Salt Lake Community College City , State , USA Completed aviation maintenance training and received Airframe and Powerplant licenses Competed in skills USA finished 2nd in state for Aviation ------------------------------------------------ : Automotive training 2003 Barber Brothers Mitsubishi City , State , USA GPA: Graduated with honors, Competed in Automotive competitions
Awards received Graduated from high school with honors. Received presidents list four times at Salt Lake Community College. Received 2nd place in skills USA state competition for aviation GPA: 3.89 Mitsubishi MUT II scan tool training, MUT III scan tool training, Mitsubishi New Model training, Mitsubishi MEDIC scan tool Training High School Diploma : General studies 2003 Woods Cross High School City , State , USA Graduated with honors Competed in Automotive competitions Skills Aviation systems troubleshooting Electrical troubleshooting Computer and IT systems repair capable Automotive diagnosis and repair
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AVIATION
| 2,375 |
SALES Summary Passionate Marketing Manager leveraging expertise program management, sales enablement, and brand awareness to deliver lucrative results for rapid-growth corporations. Identifies long-term opportunities to produce high-impact ROI and increase customer outreach with cost-centric solutions. Highlights Strategic Campaign Management ●Lead Generation Marketing Communications ● Partner Programs Program & Project Management Sales Enablement Email, Web, & Print Content Account Management Experience Sales November 2014 to Current Company Name － City , State Maintaine knowledge of current menu items, ingredients and preparation methods. Deliver exceptional service by greeting and serving guests in a timely, friendly manner. Suggest additional items to guests to increase restaurant sales. Skillfully anticipate and address guests service needs. Effectively communicate with kitchen staff regarding guest allergies, dietary needs and other special requests. Marketing Manager (Contract) April 2012 to November 2014 Company Name － City , State ●Create, deliver, and optimize marketing materials including; data sheets, website, and other collateral. ● Develop messaging that is supportive of and consistent with marketing strategies. ● Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising while updating and maintaining research database. ● Deliver social media campaigns via Hubspot to LinkedIn, Twitter, Facebook, Spiceworks and email. ● Manage event logistics for tradeshows, conferences and sales meetings to meet budget requirements. ● Proactively work with vendors to process expenditure requests and approvals. ● Develop marketing communications campaigns and project management of activities. ● Manage delivery of press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, and social media content. ● Created a strategic demand generation plan targeting various industries; Healthcare, Public Safety, Utilities, Retail, Manufacturing, Construction and other market segments. Developed strategies for digital marketing campaigns including; SEM, Google Ads and Ad-words, content syndication, blogging, webinars and email campaigns to generate opportunities for sales. Managed marketing automation systems to support campaign execution (Microsoft CRM Dynamics, TreeHouse, and Google Analytics) and measure effectiveness of each campaign to drive ongoing investment decisions. ● Measured demand generation performance against revenue goals and effectively delivered reporting metrics to marketing and sales leadership to ensure all lead scoring and nurture programs are continually optimized. ● Collaborate with multiple stakeholders including: Global Managers, Channel Marketing, Marketing Ops, Sales, and Product Marketing to analyze sales objectives, sales qualified leads (SQL) and improve demand creation strategies. ● Managed team responsible for graphics, analytics, web maintenance, email marketing, lead nurturing, creative services and webinars. ● Managed and negotiated with all vendors and co-manage a 1.5 million dollar marketing budget for the company. Outbound Marketing Manager January 2011 to March 2012 Company Name － City , State ●Successfully launched Juniper OEM go-to-market (GTM) plans that expanded the end to end solution of Dell's networking portfolio. ● Created marketing communication plans and implemented procedures to streamline processes to ensure close coordination of parties involved for each product launch, including departments working in silos. ● Devised a product launch tracking system for specific product lines and administered effective collaboration with core launch team. Facilitated weekly meetings with Juniper and Dell core staff to ensure smooth flow of communication across all business units by monitoring and reporting delays and issues to senior staff. ● Executed editorial strategy and content of Dell's Networking Communications, which included newsletters, SharePoint networking collaboration website, product sales training, and internal marketing campaigns. Marketing Programs Manager February 2008 to December 2011 Company Name － City , State ●Partnered with global managers in executing strategic campaigns and provided sales teams with product messaging and value propositions. ● Administered channel partner activities including; editorial calendar, web pages, email and quarterly newsletters. ● Managed all in-house product sales training videos by applying adeptness and experience in Saba LMS and Camtasia VOD system; including all recording, edition, HTML pages and uploading to training site. ● Efficiently managed events, logistics, invitations, registrations, website, vendors, budgets, surveys, and event metrics. ● Delivered monthly announcements to more than 5,000 Ericsson employees, partners, and updates to website. ● Developed and implemented automated systems for various databases and logistics that optimized the distribution list from 1,200 to 5,300 within six months while minimizing manual labor and margin of error. ● Successfully developed and managed a pod-casting program titled "IP Talk Radio" that generated company wide attention from all levels of Ericsson and increased website traffic by 65% in one quarter. ● Built and managed portfolio of marketing initiatives including KPIs, budgeting, campaign tracking and analysis using Salesforce.com and Marketo. ● Managed online metrics for the internal website and raised awareness by 209% to 5,500 Ericsson employees. Marketing Consultant March 2002 to January 2008 Company Name － City , State ●Managed internal and external web content, web development, ecommerce payment gateways, and Content Management Systems (CMS) for 80% of my clients. ● Created strategic marketing plans for go-to-market campaigns, focusing on Google Ad and Adwords. ● Conducted market analysis to better focus marketing tactics on the proper target market; thus, expanding market awareness and increasing online sales by 35% within three months. ● Produced various marketing materials for products and services, such as video testimonials, case studies, advertisements, brochures, newsletters, email campaigns, and partner programs. Program Manager January 2000 to January 2002 Company Name － City , State Affiliate Marketing Manager, Nationwide Territory January 1998 to January 2000 Company Name － City , State Channel Sales Account Manager, North-West Territory January 1995 to January 1998 Company Name － City , State Education Bachelor of Science : Marketing , 1994 California State University Northridge － City , State , US Skills MS Office Suite (Word, Excel, Outlook, PowerPoint), SharePoint, Visio, LMS, Centra, Digital Marketing, MailChimp, Webtrends, TreeHouse PRM, MS Dynamics, Salesforce.com, Hubspot, Marketo, Vertical Response, Photoshop, Dreamweaver, TeamSite CMS, Citrix, Social Media; LinkedIn, Facebook, and Twitter
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SALES
| 1,006 |
SALES REPRESENTATIVE Highlights Business Tools: SAAS, Microsoft Access, Excel, Word, Power Point, InDesign, Adobe Photoshop, Salesforce, Quicken Experience 03/2014 to Current Sales Representative Company Name － City , State Responsible for the day-to-day relationship management of over 40 unique clients regarding planning, production, marketing, sales and distribution of Josten's yearbook program. Key priorities include maintaining current account volume of over 700k and developing new business from potential prospects. Project manage the life cycle of customers yearbook program, including idea generation, production deadlines, marketing campaigns, pricing structures, budget responsibilities, shipping schedules, sales goals and distribution. Utilize salesforce to log customer communication and update targeted new business pipeline. Develop partnerships and grow Josten's market share by leading effectively as the trusted main point of contact with school administration, school organizations, teachers, students, coaches and parents. Support school missions by implementing educational programs surrounding school pride, anti-bullying, student-teacher recognition and commitments to achievement. Doubled new account volume growth YoY when compared to previous rep performance in same timeframe. Currently at 50% to goal for 2017 new business. 08/2012 to 03/2014 Digital Media Sales Representative Company Name － City , State Responsible for the day-to-day relationship management of over 60 unique clients regarding online advertising for our dealer partners. Key priorities include servicing current accounts and developing new business from potential prospects. Convert prospective dealer principals to clients by selling Cars.com online ad packages/ancillary products. Analyze and consult dealer principals on best way to allocate their advertising budget through a competitive SEO/paid search/traditional print/broadcast media analyses to identify opportunity. Coach dealerships on best practices during sales interactions Conducted monthly marketing reviews with dealer partners on audience conversion rates. Consulted with dealer partners on best practices to improve click through rates. Negotiated largest individual sale to date for Cars.com Philadelphia (May 2013). Presidents Club-Exceeded 2013 sales goal by 228% Awarded Top Digital Media Representative for new volume growth(2013) Awarded Top Cars 360 net unit sales certificate of Achievement (2013). 08/2011 to 08/2012 Senior Sales Coordinator Company Name － City , State Responsible for the day-to-day relationship management of over 20 unique clients regarding polypropylene accounts. Key priorities include management of daily communication between supply chain, account managers, transportation, accounting, and compliance departments solving a wide variety of ad-hoc requests. Appointment by upper management to handle "Strategic National Accounts" - the largest and most profitable Braskem accounts requiring an elevated and special course of interaction and attention. Critical analysis of customer purchase orders, ensuring accuracy and alignment with forecasting of client's previously projected needs as well as adjusting future forecasts. Forecasting client requirements, such as production schedules, future customer POs, and inventory reports. Analyzing the data and providing recommended solutions to the client on a month-to-month basis. Developed a bi-monthly account analysis model showcasing customers forecasts against orders booked, validating variances to ensure accurate forecasting. Based on the value recognized by Braskem, this is has been adopted companywide for Braskem NA. Lead analyst in creation of prospecting survey for Braskem's in National Plastics Exposition 2012. 06/2010 to 08/2011 Sales and Marketing Assistant Company Name － City , State Create marketing materials for home sales and assist with open house showings. Assist in the preparation of comparative marketing analysis to obtain new clients. Increase client base by developing relationships with current clients through various online media outlets. Staff new construction sites and assist in developing marketing for new homes. Education May 2010 Bachelor of Science : Marketing International Business SMEAL College of Business, Pennsylvania State University － City , State , Spain GPA: GPA:3.5 Dean's List Member of Alpha Lambda Delta, Honors Academic Club (April 2007 - May 2009) Marketing International Business Skills accounting, Adobe Photoshop, ad, advertising, analyst, broadcast, budget, bi, Coach, com, competitive, conversion, client, clients, educational programs, Forecasting, InDesign, inventory, marketing analysis, marketing, market, marketing materials, Microsoft Access, Excel, Power Point, Word, new construction, POs, pricing, Quicken, relationship management, selling, sales, shipping, Strategic, supply chain, teacher, transportation, unique Additional Information AMCC Academia All-Conference Award (Fall 2006 and 2007)
*Captain of Penn State Altoona Women's Soccer Team (Fall 2007)
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DIGITAL-MEDIA
| 1,248 |
BRANCH ADMINISTRATOR Objective Obtain a challenging position which will demonstrate and highlight my organizational, customer service, communication, and project management skills. Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people. Excellent team-building skills. Motivated personable business professional with a successful track record in the business and retail field. Quickly master new technologies and skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Highlights Skills Summary ◆ Project Management ◆ Report Preparation ◆ Written Correspondence ◆ General Office Skills ◆ Computer Savvy ◆ Customer Service ◆ Scheduling ◆ Distribution ◆ Communication ◆ Accounting/Bookkeeping ◆ Front-Office Operations ◆ Bi-Lingual Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Strong problem solver Self-directed Professional and mature Resourceful Dedicated team player Strong interpersonal skills Proofreading Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of employees. Experience Company Name October 2009 to Current Branch Administrator City , State Prepare & process complex reports for managers on a daily basis ensuring to meet tight deadlines. ◆ Diagnose and resolve all inquires from customers and closely working with our sales department. ◆ Invoicing on a timely matter for three branches. Processing service orders daily. ◆ ◆ Company Name August 2005 to July 2009 BILLER/CUSTOMER SERVICE REPRESENTATIVE City , State Accounts payable and receivable as well as account reconciliation. Invoiced all incoming receipts on a timely basis. Process all incoming customer phone orders. Management of all appointments and delivery schedules on calendar. Managed drivers schedules and dispatching assuring they are checked in and accessible. Company Name September 2002 to July 2005 LOGISTICS & CUSTOMER SERVICE COORDINATOR City , State ◆Oversee front-office operations and provide impeccable customer service. Key contact for all vendor requirement assurance. Sales liaison to ensure shipments were executed in timely manner and while assuring quality control. Reviewed all contracts and proposals. Management of all meeting and event logistics and planning. Transmissions of all EDI documents and order processing. Accounting: Invoicing Creation/maintenance of excel spreadsheets for budgeting and inventory purposes. Chargeback's Inventory Management Shipping Management: Assurance of delivery deadlines.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Verification of vendor specification compliance. Responsible for generating style's and color codes in style master Oversaw call center operations and staff. Highest level of care for resolving customer inquiries/complaints. Expense reporting and tracking for CSC as well as inventory controller for all Ralph Lauren Divisions. Management of all meeting and event logistics and planning Education LINCOLN TECHNICAL SCHOOL 2007 Certification on body Mechanics : Massage Therapist City , State , US LINCOLN TECHNICAL SCHOOL - Edison, NJ Graduated in June 2007 Certified Massage Therapist HUDSON COUNTY COMMUNITY COLLEGE High School Diploma : Liberal Arts City , State , US HUDSON COUNTY COMMUNITY COLLEGE - Jersey City, NJ 1993-1996 Certifications CSC Certified Massage Therapist Languages ◆ Bi-Lingual Spanish Skills Customer Service, Receptionist, Retail Sales, Account Reconciliation, Accounts Payable, Customer Service Representative, Dispatching, Inventory, Logistics, Operations, Accounting, Budgeting, Color Codes, Csc, Customer Inquiries, Customer Service Manager, Edi, Excel, Invoicing, Liaison, Maintenance, Order Processing, Quality Control, Sales, Service Center, Shipping, Transmissions, Accounting/bookkeeping, Bi, Bi-lingual, Bookkeeping, Business Intelligence, Correspondence, Project Management, Retail, Retail Marketing, Scheduling
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APPAREL
| 1,613 |
DIRECTOR, GLOBAL BUSINESS DEVELOPMENT Summary Scott Kachelek is a sales and business development executive with more than 15 years experience in large commercial and government digital LED lighting projects, immersive cinema technologies, and commercial printing control systems. Key personal traits include: Proactive ... Strives for continual improvement without supervision. Creative ... Thinks of unique ways to solve problems and improve products or processes. Outgoing... Interacts easily with others for lasting business relationships. Analytical... Analyzes the facts in detail and makes a timely decision. Persistent... Sticks with long term projects to see through to completion. Culturally aware... Embraces diversity and is sensitive to similarities/differences. Highlights Cross region international projects Competitive analysis Sales strategy Partner relationships Business process improvement Public presentations Functional Spanish Functional Japanese Accomplishments Key player in growing a business from $25 million sales to $150 million. Maintained 50% integral gross margin on product portfolio in spite of severe competition. Managed a cross functional team of 5 professionals and worked across 33 international sales organizations. Traveled to and conducted business in more than 30 countries. Sold and managed projects up to $6 million value. Developed and supported over 20 value added resellers. Experience Director, Global Business Development 06/2015 to Current Company Name City , State
Built a go to market sales strategy from the ground up focusing
on OEM partners, sales agents, industry associations, academic
institutions, national end user accounts, and independent cinemas.
Built value proposition for end user sales including usage cases,
revenue generators, and return on investment.
Prepared sales presentations and product demos for
entertainment industry executives.
Researched industry trends in cinema entertainment and provided
feedback to product management to improve product positioning.
Collaborated on technical and sales proposals for global pilot
sites to prove the value of new technology to the market.
Developed bank financing program for purchases and leases.
Advised internal stakeholders on business opportunities in their
region and worked together to include multiple product portfolios in a single sale. Director, International Sales 09/2007 to 06/2015 Company Name City , State
Created global sales plan per international market (33 total) to focus resources
on new product introductions, first of their kind lighting
applications, accurate project forecasting, and sales analytics reviews
(margin trends, currency fluctuations, and cost of non quality).
Built specifier (lighting designer, architect) relationships and
project sales funnel through one on one meetings, industry
presentations, and trade show attendance.
Built value added partner relationships leading to increased sales
through annual business strategy reviews, joint project
management, joint end user sales meetings, tours of global
reference projects, and technical, sales, and design related
training.
Worked closely with supply chain teams to plan production to
meet current project timelines, forecast future demand, and
reduce product costs to improve product margins. Manager, International Inside Sales 09/2002 to 09/2007 Company Name City , State
Recommended pricing strategies to win business.
Assisted marketing with trade show booth construction.
Managed credit approvals to release orders on
prepay, credit, or letter of credit. Helped to collect past due invoices.
Advised partners on product selection for specific projects to
meet budget and project design goals. Sales Coordinator 01/1997 to 03/2002 Company Name City , State Acted as a liaison between head office in U.S. and branch office
in Japan to highlight staff and customer concerns.
Attended trade shows to answer product specific questions from
the market.
Researched and developed web conferencing system for
worldwide customer training to improve communication and Reduce travel costs. Produced general marketing materials including videos, presentations, brochures. Portfolio Bosphorus Bridge, Turkey ; Vegas Mall, Russia ; Torre Colpatria, Colombia ; Maracana Stadium World Cup, Brazil ; DTI Cinema, USA ; Marks and Spencer Stores, U.K .; Allianz Arena, Germany ; Meydan Bridge, U.A.E .; Galaxy Casino, Macau ; Ghent Stadium, Belgium ; Olympics, Brazil; Kingdom centre, Saudi Arabia ; Kohinoor Tower, India; Intercontinental , UAE; Aspire Tower , Qatar ; Nabana theme park, Japan ; Matsuya Ginza, Japan ; Montparnasse, France Education Bachelor of Science : International business 1994 University of Minnesota, Carlson School of Management City , State , USA Minors in Spanish, Japanese, and East Asian studies
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BUSINESS-DEVELOPMENT
| 664 |
8TH GRADE LANGUAGE ARTS TEACHER Summary Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Seeking a position that will be both challenging and fulfilling. Highlights Lesson planning expertise Academic performance evaluations IEP familiarity 504 familiarity Behavioral disorders knowledge Certified Student Teacher Trainer Tutoring experience MS Office proficient Standardized testing Google Drive familiarity Accomplishments Achieved high growth on 2013-2014 school year End of Grade Assessment for Reading. Chosen to be an assessment creator for the North Learning Community in Charlotte Mecklenburg Schools, based on high growth for 2013-2014 End of Grade assessment scores. Helped more than 75% students reach their Individual Education Program goals. Chaperoned the 8th grade trip to The Outer Banks with 120 students. Education 2013 Teaching Middle Grades Language Arts University of North Carolina at Charlotte － City , State , U.S. 2011 Bachelor of Arts : English University of North Carolina at Charlotte － City , State , U.S. English Major Journalism/Sociology Minor Teaching Experience 04/2013 to Current 8th Grade Language Arts Teacher Company Name － City , State Attend professional development, communications with parents, assessments of students, and staff meetings. Teach high level Talent Development Students English 1 level course work. Lead 8th grade ELA Professional Learning Community Establish and maintain positive relationships with students, parents, and colleagues Teach students that are academically struggling and in need of a small classroom setting for successful development. 10/2013 to 05/2016 6th/8th Grade Language Arts Tutor Company Name － City , State Provided students with an academically enriched opportunity that addresses core skills for mastery level performance. Helped bridge the academic gap documented by school assessments. Enhanced student skill and overall academic success at Ridge Road. Professional Leadership 10/2015 to Current Advisor Company Name － City , State Create an outlet and social transitional aid for Ridge Road's 8th Grade ladies, heading to high school. Cover common issues that the young ladies face daily such as; health, fitness, daily troubles, social media, self advocacy, public speaking, and studies. Award participants with awards, scholarships, and gifts from the community sponsors. 08/2015 to Current Company Name － City , State Help to improve lines of communication and to promote a free exchange of ideas to facilitate the educational process in the school buildings. Address issues of common concern in the building, including but not limited to discipline, scheduling, money collection, health and safety, and professional employees doing administrative duties. Submit a quarterly report of all meetings and recommendations to the staff in the building. 08/2015 to Current Teacher Leader Company Name － City , State Facilitate the involvement of the school community in the development of the School Improvement Plan Encourage, support and create opportunities for involvement from parents in the community Contribute to the design of the School Improvement Plan Monitor the effectiveness of the School Improvement Plan Use data as the driving force to create programmatic instructional change Facilitate communication within the Professional Learning Community 08/2015 to Current Advisor Company Name － City , State Work with and through Student Leaders to carry out a phase of their civic education and enhance their leadership skills Serve as a resource person, a leader to all the members of the Student Council Build and develop Student Council Members Leadership skills in areas such as communication, goal setting, team building, time management, group dynamics, diversity, problem solving, and project planning Help to mold attitudes and character of Student Leaders Professional Development. 06/2015 to Current Teacher Leader Company Name － City , State Coordinate the improvement of instruction of the school based on data. Serve in an advisory capacity to the principal/director and support the development and implementation of the School Improvement Plan. Reflect, assess, and plan schools data usage and effectiveness with a focus on student leadership and achievement. Professional Development 04/2014 to 12/2014 CTI Fellow Company Name － City , State Enrolled and participated in one of CTI's eight multidisciplinary seminars (Visual Storytelling in Young Adult and Children's Literature). Spent the summer reading and researching related curriculum units in which to develop for students. Created curriculum unit to generate learning beyond the classroom. Published curriculum unit to CTI and Yale National Initiative websites (Freedom Schools: Exploring Racism, Tolerance, and Prejudice. 03/2016 RCA Educator Trainee Company Name － City , State Learned ways to increase student engagement, ensure academic rigor, and create a climate and culture that leads to success Observed master teachers in action Engaged in dynamic workshops Discovered how to implement the "Three Pillars of RCA" at my school 05/2014 to 08/2014 Servant Leader Intern Company Name － City , State Attended National Freedom School Training in Tennessee with interns from around the country and in-town training with Freedom School Partners Set-up, maintain and breakdown classroom space Served as energetic Harambee' leaders each day of local program operation Delivered the Integrated Reading Curriculum to a class of ten or more students for 6 weeks during the summer months, *according to the standards developed by the Children's Defense Fund Served as a leader of afternoon activities and other special events; chaperone field trips Maintained health and safety standards & accurate records relating to attendance and first aid Collaborated with the program staff to establish and maintain a positive, supportive and structured environment for the *children entrusted to their care. Skills AP Style, MLA Style, CANVAS, goal setting, health and safety standards, instruction, team building, lesson plans, meeting leader, Microsoft Office, Windows Operating Systems, problem solving, project planning, public speaking, Reading, researching, safety, scheduling, seminars, structured, Teaching, time management, websites, workshops
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ARTS
| 2,276 |
CAD DESIGNER Summary Personable CAD Designer/Drafter who communicates openly and effectively with all involved, from construction site workers to company CEOs. Successfully sees projects through from initial planning stages to completion.Highly skilled with broad expertise. Successful at anticipating future issues and implementing creative solutions. Highlights Land development planning Erosion and sedimentation control Technical plan execution Civil 3D AutoCAD specialist Water piping design Complex problem solver Advanced critical thinking Strong decision maker Map creation software Topographic studies Surveying Local municipality projects Land use approval process Construction surveying Permit applications Inland Empire regional knowledge Highly accurate Independent worker Experience CAD DESIGNER 01/2002 to 01/2003 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. CAD DESIGNER 01/2003 to 01/2004 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits. SURVEY TECH 01/2004 to 01/2007 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. CAD DESIGNER 01/2007 to 02/2008 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems. CAD DRAFTER 05/2008 to 06/2008 Company Name City , State Drafted detailed drawings of structures, specifying dimensions and materials needed.Reported on status of design process and cost analysis to project manager.Collaborated with builders to see that construction was in line with drawings and designs. MARKETING REP 07/2008 to 02/2009 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals. MARKETING REP 02/2009 to 04/2009 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing. MARKETING REP 04/2009 to 06/2011 Company Name City , State Promoted agency products to customers in person, on the telephone and in writing.Processed applications, payments, corrections, endorsements and cancellations.Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. MARKETING REP 01/2011 to 02/2012 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base. DEPARTMENT SUPERVISOR 03/2012 to 05/2014 Company Name City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings. CAD DESIGNER 05/2014 to 06/2015 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. Education High School Diploma : GENERAL EDUCATION 1995 CANYON SPRINGS HIGH SCHOOL City , State , USA Academic Achievement Award in Art Captain of the basketball team Art Mt San Jacinto Community College City , State , USA Skills Civil 3D, AutoCAD, Civil Engineering Drafting, Office Skills, Coaching, Customer Service, Documentation, Leadership, Marketing, Problem Solving, Relationship Building, Self-Starter, Sorting, Troubleshooting
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DESIGNER
| 142 |
INVESTMENT BANKING SUMMER ANALYST Summary of Skills Microsoft Office, public speaking, proficient in Spanish Professional Experience 07/2015 Investment Banking Summer Analyst Company Name － State Built discounted cash flow and leveraged buyout financial models to obtain implied valuations of TMT companies Presented a case study on Evertec, a payments processing company, including potential M&A opportunities to senior members of TMT group Select Transaction Experience Sale of Ascensus, Inc. to Genstar Capital and Aquiline Capital Partners Aided in creation of Investor Presentation materials and due diligence Potential sale of large media company to sponsors groups for ~$3 billion Assisted in financial modeling for levered transaction Prepared comparable company analysis examining precedent transactions and similar opportunities Potential global expansion of private, U.S. based sports entertainment company Created pitch presentation for client meetings Compiled extensive market research and provided broad analysis on emerging trends in global sports and media industries. 07/2014 Intern Company Name － State Evaluated prospective equity investments for the team. Analyzed potential asset allocation scenarios for high net worth clients. 07/2013 Intern Company Name － State Generated leads of potential high net worth clients on both a corporate and private level. Aided in evaluating financial reports and constructing portfolio changes. Education May 2016 Financial Accounting, Microeconomics, Macroeconomics, Inside Hedge Funds,
Urban Economics, Multivariable Calculus, Creative Entrepreneurship : Psychology Economics Markets and Management Duke University － City , State Psychology Economics Markets and Management Graduated Cum Laude 3.8 Dean's List: Spring 2013, Fall 2013, Spring 2015, Fall 2015, Spring 2016
*GMAT Score: 740 Fall 2014 Universitat Autónoma de Barcelona － City Spain Strategic Behavior in Business, Cross Cultural Management, Business Ethics, Intercultural Interactions June 2012 Rye Country Day School － State 4.35 SAT: Math: 800, Critical Reading: 720, Writing 730 Interests Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Skills Calculus, cash flow, client, clients, due diligence, Economics, equity, financial, Financial Accounting, financial modeling, financial reports, Funds, investments, market research, materials, Math, meetings, Microsoft Office, public speaking, Reading, SAT, proficient in Spanish, Strategic Additional Information LEADERSHIP AND EXTRACURRICULAR ACTIVITIES Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Interests: NFL Draft, Golf, Airbnb, and reading on a broad variety of topics
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BANKING
| 2,158 |
SYSTEMS ENGINEERING MANAGER Summary Multifaceted Technical Manager with
a broad spectrum of experience and knowledge excelling at being a conduit
between the technical domain and financial processes. Proficient in numerous
areas from hardware engineering, software engineering and subcontracts
management. Technical Manager for $60M+ in complex software development
including the functional management of 70+ Systems Engineers, Software
Engineers, Test Engineers, Technical Artists and Game Developers. Skills Technical
Management: MS
Project, Agile Software Development, Jira, Handsoft, ePDM, Data Analysis, Customer
Management Systems : Hardware-Software Integration Rational Requisite Pro,
ClearQuest, Visio,DOORS, LEAN/Six Sigma, Safety Engineering, Requirements
Engineering Creation, System Architecture Design: Creo,
Solidworks, ANSYS 14, DFMA, DFA/DFM, AutoCAD, Zemax, Unigraphics, I-deas, Intralink, Windchill
Drafting: Engineering Drawings, GD&T, Tolerances, Bill of
Materials, Cage Codes, ASME Standards, Weld
and Material Callouts Development: C++, JAVA, MathCAD, Matlab, Simulink, Microsoft Visual Studio Clearance:
Active Secret Security Clearance Experience Company Name February 2010 to Current Systems Engineering Manager City , State Technical Program Manager for LCS Game Based Learning Manage
63 Systems Engineers, Software Engineers, Test Engineers, Technical Artists and
Game Developers Responsible
for budget, scope and schedule for $55M worth of training software development Led
the setup of cross-functional team based development resulting in $12M+ cost
savings Championed
the engineering of an enterprise architecture that included a tool suite for
game development that is being used on an enterprise level Technical
point of contact for the US Navy ranging from product design to schedule and budget
reviews Managed
5 subcontractors including budget, scope and schedule for each company Technical Program Manager for Emirates Airlines Game Based
Learning for Cabin Crews Manage
7 Systems Engineers, Software Engineers, Test Engineers, Technical Artists and
Game Developers Piloted
the evolution of a mobile based training platform to serve over 20,000 trainees
on multiple mobile platforms Lead Systems Engineer for LCS Mission Bay Trainer(MBT)
Proposal Led
a cross functional team in the design of over $20M worth of heavy equipment
replicating the Mission Bays of LCS 3 and LCS 4 Designed
multimillion-dollar simulated Launch and Recovery Systems Key
contributor to proposal-pricing and estimating-efforts System Engineer for Littoral Combat Ship(LCS)
Curriculum Proposal Developed
architecture for training courseware for the LCS ships inclusive of 300M of
software development Generated
Learning Objective environment architecture Led
the integration and configuration of sample product demonstrating level 3 IMI
training in a 3D environment Composed
pricing model and technical manpower estimates for LCS curriculum proposal inclusive
of $300M over a 5 year PoP Systems Engineer for M134a Dillon Minigun Simulator Developed
System Design and System Requirements for M134a including 3 large projection
screens, simulated weapon and computing hardware Designed
system simulating the timing of the feeder/delinker Mechanical Engineer for design and production of
Bradley Fighting Vehicle Simulator Received
performance award for opto-mechanical design on the Bradley Simulator Designed
HVAC system to cool display and electronic instruments *by analyzing heat
emitted from electronic instruments and designed cooling system using a
series of fans and heat sinks Designed
precision mounts for optical and visual instruments *Mounts designed were
adjustable while still maintaining durability. Designing of mounts consisted of
stress and strain analysis, material selection, vibration and shock analysis,
and manufacturability analysis. Working with RTV bonding to mounts lenses and
LED/LCD screens. Utilized
elastomeric materials and polyurethane foam for vibration and shock support Designed
mounting system to interface OLED screen and circuit board Adopted
FARO arm to collect data for precision measurements
Company Name March 2009 to February 2010 Co-op City , State Developed
a physics system for damage assessment on a fighter aircraft (MIG-29A)
for fragmentation and blast damage from an air-to-air missile (AIM-120) System
simulated results by calculating penetration from fragmentation damage on the
skin of the aircraft and structural damage from the shockwave of the blast Developed
a six degree of freedom physics model for a C-17 aircraft
Company Name December 2009 to May 2010 Physics Consultant City , State Developed
a physics model of water flow and pressure against human muscle proving water
pressure can cause shearing of female reproductive muscles during watercraft
accidents by calculating the amount of stress on the muscle created by the high
velocity fluid entering the female reproductive system
Languages Bilingual Arabic/English (US Citizen) Education University of Central Florida 2010 Bachelor of Science : Mechanical Engineering City , State University of California, San Diego 2015 Enterprise System Architecture City , State
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ENGINEERING
| 1,800 |
PRESCHOOL TEACHER Professional Summary Detail-oriented teacher with experience. Demonstrated success in personal and professional settings providing range of document and text translation services. Skills MS Office Interpersonal Communication Planning and Coordination Basic Interpersonal Interpersonal Communication Customer relations Customer satisfaction English Math MS Office Neat Packaging Rapport Safety Sales Selling Teaching Phone Turkish Work History 06/2020 to Current Company Name – City , State Put final products together and efficiently organized items and packaging for shipment. Kept work areas organized, clean and free of hazards, promoting consistent productivity. Increased productivity by 15%. Maintained clean and neat work area to maximize productivity and prevent errors. Preschool Teacher , 08/2019 to Current Company Name – City , State Indiana Math and Science Academy, educating children younger than 5 to help prepare them for school by teaching basic learning concepts, such as numbers, colors, and shapes as well as to develop their social, motor, and language skills. Identified children in need of extra support for emotional, health-related, or developmental concerns and conceived improvement strategies. Implemented hands-on, play-based strategies such as games and crafts for experiential learning. Welcome Desk Representative and Gate Attendant , 01/2019 to 12/2020 Company Name – State Provided follow-through on all calls with confirmations and dissemination of requested information. Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs. Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings. Managed over 50 customer calls per day. Hospitality Desk Representative II , 01/2017 to 12/2020 Company Name – State Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Managed over 50 customers per day. Safe Sitter Instructor , 12/2016 to 12/2020 Company Name – City , State Providing informative class to young teenagers to teach how to safely maintain a safe environment for babysitting, handling tough situations as well as learning how to manage behavior. Increased positive performance from students in order to graduate the program. Managed 12 per students per class. Child Care Aide and Kids Night Out Aid , 09/2013 to 12/2020 Company Name – City , State Encouraged child involvement in classroom experiences and group interaction. Modeled appropriate activities and positive behavior management. Performed as a positive role model, promoting healthy interpersonal behaviors. Managed 20 students per room with another aide. Education Bachelor of Arts : English, Psychology , 05/2021 Indiana University - Purdue University - City , State Latino Studies , 05/2021 Indiana University - Purdue University - City , State Associate of Science : Liberal Arts Ivy Tech Community College Of Indiana - City , State Interests ACCOMPLISHMENTS
, President of Muslims Student Organization at IUPUI
Vice President of Active Minds Chapter at IUPUI
Social Media of Muslim Student Organization at IUPUI Languages Turkish
Native
English
Native / Bilingual
|
TEACHER
| 421 |
GROUP FITNESS INSTRUCTOR Executive Summary To obtain a position as an experienced Training and Development professional with strong leadership and relationship-building skills. Core Qualifications Team Building Team Leadership Communication Skills Planning Organizational Skills Professional Experience Group Fitness Instructor March 2014 to April 2014 Company Name An 8 week course getting trained in fitness classes to instruct group exercises for the on campus gym. Assistant November 2011 to June 2013 An Assistant June 2011 to June 2011 Company Name at an after school program called AlphaBEST. Provided children from the grades K-5 a safe and friendly place to be after school hours. Introduced fun and exciting new ways to learn outside of the classroom with student centers and interactive activities. Mentored inner city children in New York City providing them with love and attention. Company Name Served with my sisters in a Christian Sorority serving Texas Tech and our community in Lubbock, TX. Education 06/2012 Centennial High School GPA: GPA: 3.98 Full time student and athlete all four years. GPA: 3.98 5/2013 Collin College Full time student taking my basic courses.
Texas Tech Languages Speak and read basic Spanish Skills basic, Coach, Human Resource, Leadership, read, Spanish, Teaching, Time Management
|
FITNESS
| 799 |
BUSINESS DEVELOPMENT MANAGER Summary Entrepreneur and sales professional recognized by the Prince George's Chamber of Commerce and non-profit organizations as a leader in developing strategic partnerships to acquire business growth. Professional Experience Company Name City , State Business Development Manager 01/2006 to Current Information technology enterprise business operator that demonstrated profitable annual revenue. Researcher and statical analyst that increased financial growth 15% each quarter maximizing data analytics and customer retention software to win new and retain existing customers. Account manager of C-Suite Executives, Federal and State Procurement Directors and Mid size business decision makers. Procurement strategist that acquired new business in emerging markets creating and responding to request for proposal (RFP) solicitations. Social media marketing specialist and brand strategist. Created content and designed graphic for website, email and trade publications. Developed sales marketing training programs that improved client retention and increased revenue. Managed diverse and multicultural workforce to collaborate as a focused unit. Company Name City , State Client Services Manager 06/1996 to 07/2005 Sales and leasing consultant that consistently received BMW's honors award for highest in the nation sales and customer service achievements. Finance Director that achieved recognition for surpassing sales goals for financial product presentations. Awarded product development certification. Relentless customer relations management (CRM) prospecting and cold calling skills to acquire new and to follow-up with existing customers. Company Name City , State Multi-unit Franchise Operator 03/1985 to 04/1995 Entrepreneur that acquired multiple successful franchise units through acquisition and start up. Restauranteur that developed and sold businesses for profit over a ten year period. Held key position on franchisee board responsible for direct marketing and advertising. Attributes: real-estate development, accounting and management training. Education and Training Bachelor of Arts : Business Management University District of Columbia - School of Business and Public Administration , City , State , USA Course work included: Information Management, Gained thorough knowledge of principals, concepts, analysis, design and cloud computing pertaining to information technology. Communications: Enhanced public speaking and presentation techniques. Philosophy: developed tools for effective reasoning. Continued studies to achieve a goal of obtaining a B.A. Degree (May 2020) Leadership Training 2016 Department of Economics , City , State , United States On-line course study in Principals of Leadership, Organization and Management. Organizational Leadership 1998 From The Heart Church Ministries , City , State , USA Course work: The Psychology behind developing interpersonal relationships. Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, Microsoft Office 365 (Excel, PowerPoint, Outlook, Word, Access) Accounting and Tax software Quick Books, DRAKE Occupational Safety - OSHA -10 Federal Energy Management Professional (FEMP) Web - Design HTTML Activities and Honors 2010 - 2015 - Board Member, Prince George's Chamber of Commerce 2012 - 2015 - Chair - Green Technology and Sustainability Committee 2012 - Prince George's Chamber - Green Business Award 2015 - 2017 - Metropolitan Washington Council of Governments (MWCOG) - Governmental Affairs Outreach 2014 - 2016 - Congresswoman Donna Edwards - Business Advisory Board 2014-2016-Prince George's County Public Schools (PGCPS) Suppliers Development Board
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BUSINESS-DEVELOPMENT
| 615 |
DIGITAL MARKETING ACCOUNT MANAGER Experience 11/2014 to 06/2017 Digital Marketing Account Manager Company Name － City , State Creative, analytical, problem solver responsible for developing, implementing and executing strategic marketing plans. Ensure that marketing services are delivered efficiently and effectively, yielding positive ROI. Manage the day-to-day of on- projects, collaborating with team and clients, ensuring all projects meet deadlines. Create, manage, design, and implement email campaigns, ensuring they align with strategy, branding and goals. Manage email lists, segmenting for campaigns, and created an ongoing schedule of content. Designed presentations, documents, marketing collateral and print, ensuring brand consistency. Created annual editorial calendars based on clients' expectations and adapting strategies as needed. Facilitate weekly client calls to discuss upcoming deliverables, website metrics and site analytics. Created annual editorial calendars based on clients' expectations and adapting strategies as needed. Project manage entire campaigns adhering to the editorial calendar for content creation, dates, and channels. 11/2014 to 07/2015 Marketing & Website Manager Company Name － City , State Developed and implemented, and coordinated marketing strategies across all marketing channels. Enhance the brands online visibility to engage with potential customers, gain customer acquisition, and increase brand awareness. Plan and create content calendar with design and copy for website, advertising, and marketing collateral. Responsible for all aspects of campaigns including development, design, launch. Designed high quality, creative content to be used for print and online for visibility and brand recognition. Implemented an ecommerce platform and shopping cart to generate web sales. Optimized website for search engine performance to drive website traffic, and increase online visibility. Strategized and implemented a marketing plan ensuring all plans were aligned across all platforms. Create style guides, brand guidelines and standards assure that the brand is handled consistently. 08/2014 to Current Digital Marketing & Branding Consultant Company Name － City , State Assist a variety of clients to meet business objectives by building brand awareness, strengthening online presence and improving the marketing strategy using comprehensive tactics. Provide clients with insights regarding promotions, branding, and strategies for marketing success. Provide clients with the implementation of marketing strategies. Develop, design and manage all digital marketing campaigns. Design and implement strategies to drive online traffic. Review new and innovative strategies to ensure the clients are at the forefront of digital marketing. Provide support and guidance with marketing, strategy development and implementation. 08/2012 to 06/2014 Teacher's Assistant Company Name － City , State Provide support for teacher, allowing maximum time for planning and teaching. Worked alongside teacher to create and provide students with a positive, well-organized, functional classroom for maximized instructional time. Assist the teacher with implementing the daily curriculum and management of the classroom. Supported lead teacher in creating a successful learning environment. Reinforce lessons by reviewing with student's one-on-one or in small groups. Attend all staff trainings, in-services and workshops. Treated confidential information about students and staff in a professional and ethical manner. Established and maintained a cooperative, supportive and effective relationship with all personnel. Education and Training 12/2010 Bachelor of Arts : Elementary Education University of North Florida Elementary Education 07/2007 Associates In Arts : Elementary Education Florida Community College of Jacksonville Elementary Education Skills Adobe Creative Suite, advertising, Automation, branding, content, content creation, Customer Relationship Management, client, clients, ecommerce, editorial, E-mail, email, functional, marketing plan, Marketing Planning, marketing strategies, Marketing Strategy, marketing, marketing collateral, personnel, presentations, problem solver, Project Management, quality, sales, strategy, strategy development, strategic marketing, teacher, teaching, website, well-organized, workshops Activities and Honors Strategic and creative marketing professional with experience in project management, strategy, creative design and email marketing used to generate brand awareness and revenue using a variety of marketing channels designed to attract and keep customer relationships.
*Expertise in multiple digital marketing disciplines, including inbound, affiliate, content, and email marketing
*Excellent project and time management skills with ability to multitask, prioritize tasks and meet deadlines
*Well-developed interpersonal skills allowing the ability to communicate effectively and strengthen relationships
CAREER OBJECTIVE
Seeking a full-time marketing position at an organization where I contribute my experience and expertise in the fields of marketing, creative design, analytics, to work collaboratively as a member of a team as well as independently to achieve company goals and promote growth.
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DIGITAL-MEDIA
| 1,318 |
VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS Summary Results-driven IT executive management professional with 20 years of experience in diverse industries, including healthcare and marketing. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations Skills •Infrastructure
Management •Data Center Operations
•Project
Management •Team
Building/Coaching •Vendor
Management and Negotiation •Budget Management •Policy/Program Development •LAN/WAN, SAN, Firewalls and Routers • Experience Company Name City , State Vice President Information Technology Infrastructure Operations 06/2008 to Current Reduced overall network bandwidth costs over 15%, through ISP consolidation and management. Manages cloud based phone system (8x8) in multiple remote locations as well as on-premise phone systems. Responsible for Infrastructure Operations annual budget, including purchasing new equipment, software licenses, and network equipment. Led, mentored and developed a team of infrastructure engineers, architects, and administrators across multiple geographic locations. Manages multiple datacenters, on premise network and server, and Cloud presence. Responsible for vendor relationships, contracts, negotiating and change management. Successfully migrated over 700 users from three different domain On-Premise Exchange servers to MS Exchange online under single domain. Planning, and executing migration of all on-prem SaaS servers and application to a cloud based solution. Lead, manage, and support all design, development, implementation of infrastructure hardware, software, and network components as well as all disaster recovery and business continuity practices. Currently managing infrastructure and IT Operations in an offshore delivery center. Document and Execute IT policies company wide. Company Name City , State Director of Network Operations 07/2006 to 06/2008 Maintains Nortel BCM telephony servers, including both analog and VoIP phones. Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications. Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation. Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Setup, maintained, and monitored over 90 remote branch office locations. Each with internet access and tied back to Chicago office through IPsec tunnel to Cisco ASA. Responsible for Entrapass Security system allowing access to suite doors utilizing ID badge. Setup, configured and supports multiple CRM and ERP Systems (Sage MAS500 and CRM Dynamics), as well as converting QuickBooks DB to Sage MAS 500. Company Name City , State Information Operations Specialist 02/2005 to 07/2006 Responsible for administering Microsoft 2000/2003 environment, consisting of 50 primarily Proliant servers, including patch management, account maintenance, and other general system administration duties. Maintains Cisco Call Manager Application and Unity Server, providing VOIP services to user community. Built new PC deployment image using Symantec Ghost and Intrinsic Swimage, responsible for creating silent install packages for all third party applications. Implemented new backup procedures using Legato Networker tape backup systems and a Qualstar Jukebox, bringing the hospital within HIPAA standards compliance. Company Name City , State Customer Care Representative - Help Desk Technician supporting 09/2003 to 02/2005 Primarily supported LawInContext, BakerMaks, and Client Matter Intake System (CMIS). Active team member providing regression testing of various software builds of a proprietary law document management solution. Administering a Linux based system to host an internal Knowledge Base Portal assisting other help desk agents with daily troubleshooting. Company Name City , State System Administrator 10/1998 to 12/2001 Administered several enterprise servers running a mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, and Windows NT/2000. Developed and maintained UNIX shell scripts, used to automate daily help desk agent tasks. Selected to attend a 15 week IBM Emerging Leaders workshop that included training in breakthrough thinking, team building, team performance, and managing multiple priorities. Designed and developed UNIX login reauthorization program using C, Shell Scripting, Oracle, and web development resulting in approximately 40,000 unused or unauthorized UNIX logins to be cleared from servers. Company Name City , State Healthcare Systems Specialist 02/1993 to 11/1998 Maintain records of goods ordered and received. Review, evaluate, and approve specifications for issuing and awarding bids. Control purchasing department budgets. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Design, configure, and test computer hardware, networking software and operating system software. Attended Air Force Airman Leadership School, graduating as the honor graduate. Education and Training Bachelor of Science : Computer Science TROY STATE UNIVERSITY , City , State , Montgomery Associate of Science : Healthcare Systems Community College of the Air Force , City , State , Montgomery
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INFORMATION-TECHNOLOGY
| 295 |
LEAD TEACHER Summary To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to
your company. Highlights Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup
stylist. Experience Lead Teacher 12/2015 to 06/2016 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care. Established a safe play environment for the children. Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers. Passenger Service 06/2015 to 12/2015 Company Name City , State Greet passengers and check documents Input passengers information into the computer Checked baggage and collected baggage charges. Printed itineraries and tickets for an average of 30 passengers per flight. check in passengers for flight resevations Escort first and business class passengers to lounge Check and scan boarding pass before passengers board the plane Teachers Aide 01/2015 to 03/2015 Company Name City , State Assigned to work one and one with child that has autism. Assistant to the one and one with his/her academic needs as well as toiletries. Do daily activities that are random for him/her to get acquainted withe the lesson/task Direct Support Professional 09/2014 to 04/2015 Company Name City , State check communication log for appointments and daily goals for service recipients. Read Record and share observation with other members of the team. Respect the rights of the service recipients and teach them to speak up for themselves. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Acted as a role model for clients by exhibiting positive behaviors. Education Associates of Science : Teachers Education December 2010 Medgar Evers College City , State Teachers Education High School Diploma : Liberal Arts 2005 Thomas Jefferson High School City , State , USA Willing to relocate: Anywhere Skills academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles Additional Information Willing to relocate: Anywhere
Authorized to work in the US for any employer
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TEACHER
| 401 |
REGIONAL HR DEPUTY MANAGER Summary Competent HR Generalist and seasoned recruiter with an extensive background in HR Operations functions across large corporates. Through my progressive career, I have helped build HR operational efficiencies by meeting standards of excellence in end-to-end HR delivery Highlights PeopleSoft, Oracle, ATS
Office Package: Expert proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook Experience Regional HR Deputy Manager 06/2010 to 03/2014 Company Name Joined at Assistant Manager and was promoted to Deputy Manager. Provided full range of generalist services, employee retention, employee engagement, performance management and corporate social responsibility including talent acquisition in the geography within the HR operational framework of the organization. The purpose of the job was to manage the regional HR portfolio for a territory with employee base of over 700 employees and additionally, the following: Executed full employee life-cycle management for the employees in the designated geographical territory Managed full cycle recruitment process, sourcing of resumes through internal and external sources till bringing the candidate onboard Implemented recruitment strategies to reach high volume recruiting Helped organize and manage interviews of 300+ candidates from top schools Conducted on-campus events to increase company's on-campus engagement Coordinated full-time and summer hires, implemented end-to-end processes Was a part of the interview panel for all levels, analyzed the results, did salary negotiations and then rolled out the offers. Administered hiring, on-boarding activities and conducted new hire orientation. Assisted managers and employees understand and apply people tools, policies and procedures Responsible for background checks, employment process, records management, diversity initiatives and engagement initiatives Coordinated and facilitated half-yearly and annual performance management exercise. Managed personnel files and handled HR reporting, tracking and metrics Managed the employee separation process that included preparation of weekly, monthly, quarterly and annual reports, and publishing the same to key stakeholders Managed off-boarding program including conducting exit interviews for voluntary and involuntary terminations Successfully developed and rolled out the HR Scorecard for measuring operational excellence Accredited for best HR Audit that included records and files, online data sanctity, general HR practices and all applicable documentations Awarded for best turn-around time in recruitment achieved by employing new procedures that streamlined the hiring process and vendor relationships. Regional HR Assistant Manager 03/2008 to 05/2010 It was an all-encompassing experience in a manufacturing setup across the gamut of activities including recruitment & selection, training & development, vendor management. Responsible for delivering the end to end Recruitment and Generalist services to the North Zone. Coordinated 360 degrees feedback exercise for talent pool. Presented monthly attrition analysis to business heads and drew up action plan Ascertaining short term /long term requirements based on the volume of Work and sources of availability. Manpower planning for the proposed branches as well as the existing branches Taking timely remedial measures on various grievances of the employees, counseling of employees for better achievement of company objectives, absenteeism and personal problems Day to day interaction with managers, getting opinions from staff for smooth and trouble free operation of the company Conducted employee engagement activities at all the branches like fun at work, celebrating festivals, birthdays etc. Conducted attrition analysis to pinpoint the causes of attrition to be able to plug it and ring fence future exits Accredited for streamlining the recruitment process across the North Zone through Vendor Management. Branch Operations Officer 05/2007 to 02/2008 Company Name Responsible for overseeing all activities in regards to opening new corporate accounts Assisted in developing marketing resources directed at new and existing corporate customers Accredited for creating and executing sales training classes for all new associates Responsible for creating a strong network of local corporate clients Handled branch banking operations effectively. Education MBA : Human Resources 2007 GHS-IMR Business School India Human Resources B.Com 2005 CSJMU, Uttar Pradesh University India Skills Assistant Manager, banking, counseling, clients, hiring, HR, marketing, MS Excel, Office, MS Outlook, MS PowerPoint, MS Word, negotiations, network, Oracle, PeopleSoft, performance management, personnel, policies, processes, Recruitment, recruiting, reporting, sales training, Vendor Management, annual reports
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HR
| 88 |
OWNER/PROJECT MANAGER Executive Summary Experienced Wireless Professional with over 10 years of Construction and Project management background in mods, upgrades, NSB and working with multiple carriers.
* Familiar with all aspects of construction from SOW, BOM, redlining, Site acquisition/NTP process, quality inspection, Vendor/contractor management and tracking.
* Strong understanding of GSM, UMTS LTE technologies. Professional Experience Owner/Project Manager 08/2013 to 10/2015 Company Name City , State •Preparing regular progress reports for project sponsors •Making daily tasks lists and delegating responsibility •Arranging and leading on regular team meetings •Keeping up to date with any policy and legislation changes •Undertaking site checks to monitor progress •Dealing with matters arising from stakeholders such as environmental and local community issues •Monitoring budget reports •preparing the site and liaising with other construction professionals such as architects, engineers, buyers, estimators and surveyors before construction work starts •developing the program of work and strategy for making the project happen •planning ahead to prevent problems on site before they occur, for example, planning the delivery and storage of equipment and materials •making safety inspections of the site when work is underway and ensuring regulations relating to health, safety and the environment (HSE) are adhered to •overseeing the running of several projects •communicating with a range of people including the client, subcontractors, suppliers, the public and the workforce Construction Manager 08/2012 to 07/2013 Company Name City , State •Serving as jobsite representative for the carrier •Assisting in the identification and qualification of the various sub-contractor required for the project, including all site and building trades •Providing coordination and input as needed with utility companies providing services and infrastructure for the project, including schedule and cost management •Developing initial project specific cost estimates and taking lead responsibility with the budgetary management of the various cost components of the project •Monitoring and ensuring schedule performance and quality workmanship of contractors •Working closely with the contractor, architect, civil engineer, and associated consultants in developing site specific value engineering options for the work •Reviewing change proposals, proposal requests, requests for information, supplemental instructions, and other contract documentation as required on behalf of the carrier's interests •Reviewing and approving contractor payment requests •Attending local meetings, approval meetings, and conferences on behalf of the carrier; documenting and taking action on items in the carrier's interests •Maintaining relationships and acting as the carrier's liaison in matters associated with Federal, State, and Municipal matters, including the City's permitting and inspection requirements •Reviewing tenant leases and requirements as it pertains to the carrier's obligations, ensuring the carrier meets the requirements while controlling project cost •Coordinating with tenant's design and construction personnel to ensure accuracy in the owner's development of tenant's documents •Serving as an information resource by coordinating tenant's work, participating in meetings, resolving disputes, providing ongoing feedback, and coordinating project punch list and close-out Owner /Project Manager 07/2010 to 08/2012 Company Name City , State Accountable for ensuring the successful planning, delivery, implementation and completion of Goins Services LLC projects. Primary management functions included, but not limited to; The Scope within the Goins Services LLC and Customer Agreement, Vendor/Subcontractor Agreements, Schedule and Financial aspects of the project, Quality and Safety, and Resource Management. Conducted and or attend weekly meetings with cross functional project staff to review individual site progress. Cross Functional Project Management Tracker required; Assisted in project financials including funding request estimates and managing/assisting with billing/receivable; Oversaw and or assisted in selection and management of employees.; Coordinated up-to-date reporting of site acquisition, construction, zoning, and logistical progress for client via the Quick base database and/or other client or project management requirements. Supervised and managed the administrative, site acquisition, land use planning and construction teams progress to meet or exceed project timelines in a cost-effective manner related to new construction and modifications to wireless facilities. Construction Manager 03/2009 to 09/2010 Company Name City , State Managed 1700 + sites in the San Francisco market. Working on different solution such as GSM, UMTS, DNB, OBIF and LTE. Overseeing project lifecycle including project scoping, scheduling, resourcing, and quality, cost change orders. Responsible for financials, site walks, work closely with Site Acq. to get sites release, approving materials needed for site construction, keeping a daily tracker of site progress, performing punch walks to determine quality of work done on sites and client needs. Conducted meetings, resolved complex issues, interfaced with my counterpart at AT&T to discuss any issues, reviewing and approving Close out packages (redline RFDS, pictures, sweeps, etc.). Construction Manager 12/2006 to 02/2009 Company Name City , State Ensured that all Service Providers are adhering to our standards, processes and procedures as well as all Federal and Local standards. Responsibilities Include: Assured that approved materials are installed on the project. Checked that the working environment is maintained at an acceptable level, carry out safety inspections and ensure that tools, etc. are in good working condition. Coordinated site activities and assures that all disciplines directly involved in the project are in phase with the Project goals and objectives; Scheduled activities and trouble-shooting results. Performed pre-inspections and coordinate post-construction audits, Site verification, and Visual inspection of quality on site. Prepared regular interval progress reports as required by the project. Provided accurate status information on the progress to project management. Reject wrong deliveries of material to site and responsible for the proper interpretation and compliance of the design plans. Ordered and return materials; NTP receipt verification, RFDS submission review. CONSTRUCTION MANAGER 02/2004 to 11/2006 Company Name City , State Planned and managed all issues related to the tower crew and required to assure that all assigned crews were equipped and supplied properly in addition to reporting on the client's construction progress. Managed day-to-day operations of site acquisition projects. Hired and trained new site acquisition specialists and administrative staff. Managed project budgets, including employee salaries and office overhead. Forecast project deliverables and ensured that the forecast is realized. Interacted with clients on all levels to insure good relationships between companies. Promoted office harmony and resolved any employee disputes. Education Associate : Electrical Engineer 1992 Palomar College City , State , US Bachelor Electronic : EET 2005 DeVry Institute City , State , US Certifications Fall Protection, Rescue Competent Climber, Andrew Connector/Weatherproofing, EME/RF Radiation, American Red Cross-Standard First Aid/Adult CPR, OSHA 10 Hour Trilogy, Connectors & CommScope , Anritsu Certified, MS Word, MS Excel, T-Berd, Debug Phone, Voltage Meter, Sweep Masters training, Site Quality training Skills MSWord,Excel
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CONSTRUCTION
| 2,008 |
DESKTOP SUPPORT ENGINEER Profile Dedicated System Center 2012 Administrator/Desktop Support Engineer with nine plus years in providing effective management and support process. Administers and implements Global IT change management to forty cities domestically and 10 cities internationally. Effectively prioritizes goals and performs under short deadlines to increase productivity without sacrificing quality. Proficient in the day-to-day Administration of System Center Configuration Manager 2012 R2 (SCCM 2012). Provide technical support to staff and customers by responding and following-up on internal and external customer support problems. Core Qualifications Windows 7 Image Deploying via SCCM 2012 R2. Windows 7 and Windows Server 2008 R2 Patch Management. Application Deploying. Task Sequence Development. Professional Experience Desktop Support Engineer August 2012 to Current Company Name － City , State Develop, manage and maintain North Highland PC images, building, testing, manage inventory, PCs platform specifications through the utilization of System Center Configuration Manager 2012 R2 (SCCM 2012). Critical and Required Software and patch management for Windows 7 and some Windows Server 2008 utilizing SCCM2012 R2. Operation System Deployment (OSD) and Application creation within SCCM2012 R2. Work directly with the customers in order to ensure a quality solution is delivered and all issues are identified, escalated and resolved in a proactive manner. Review and optimize workflow, procedures, processes, and systems (call center, ticketing, reporting, and remote access) and tools. Administer and manage Exchange mailboxes and distribution lists. Assist with the migration and troubleshooting of Microsoft Office 365. Coordinates and provides evaluations of proper escalation process for Application and network issues. Advanced knowledge in repair and software requirements for Dell and Lenovo devices. Designates software install and configurations for over a thousand computer systems globally. Troubleshoots hardware and software for desktops for six departments domestically, and three internationally. Performs upgrades to operating systems simultaneous logging, tracking, and resolving matters pertaining to network connectivity, printers, and software application malfunctions. Monitors, tracks and communicates the progress of assigned incidents until its closure. Create and update trouble tickets as required by standard procedures. Responsible for managing, maintaining and monitoring datacenter, server, network, LAN and WAN. Responsibilities also include but not limited to providing 2nd and 3rd level support to internal and external users. This involves network and server's problem identification and resolution by proactive response to alarms, reactive response to trouble calls and coordination of repair activities with internal and external agencies. Possess critical thinking and effective troubleshooting skills with ability to quickly and accurately determine the source of a problem, identify possible solutions, select the most appropriate solution, and implement the solution in a timely manner. Information Technology Technician January 2011 to January 2012 Company Name － State Disassembled, troubleshot, and repaired the following PC hardware: Motherboards, processor, hard drive, floppy drive, CD drive, power supply, IDE Cables, SATA Cables, fans, NICs, Video cards, sound cards, memory, keyboards, mouse, monitors, speakers. Upgraded more than 100 computers with new Operating Systems (Windows 7). Configured Computer Images for future deploy utilizing Windows Deployment Services (WDS), configured servers with new Operating Systems (Windows Server 2008) and Hard Drive Devices Configured Email and Internet connectivity for end users. Created users in Active Directory. Aviation Ordinance Supervisor January 1997 to January 2009 Company Name － State Supervised over 130 Navy personnel in the buildup, storage, and movement of Navy ammunitions Inspected, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Supervised operation of aviation ordnance shops, armories and stowage facilities Managed accounting systems, rework of airborne weapons/systems/equipment, and conventional weapons qualification/certification programs, afloat and ashore. Performed requisition of, received, inspected, stored and issued ammunition; made reports for excesses, shortage or damages; conducted inventories; reconciled and posted discrepancies; prepared and maintained Ammunition Transaction Reports or Transaction Item Reports as required; inspected compliance with directives and applicable to Notice of Ammunition Reclassification Coordinated and expedited the flow of work and materials within or between departments of an establishment according to production schedule. Duties included reviewing and distributing production, work, and shipment schedules; conferred with department supervisors to determine progress of work and completion dates; and compiled reports on progress of work, inventory levels, costs, and production problems. Supervised the inventory and accountability of Navy Assets. Education Bachelor of Computer Science : Network Security ECPI University － City , State Network Security Certifications Microsoft Cerified Profesional Skills accounting systems, Active Directory, Cables, CD, change management, hardware, critical thinking, Client, Customer Service, customer support, Dell, desktops, Email, Hard Drive, IDE, Internet connectivity, inventory, LAN, managing, materials, mechanical, memory, access, Exchange, Exchange Server, Microsoft Office, Windows 7, Windows, migration, weapons, Monitors, Motherboards, Navy, Networking I, Network, NICs, Operating Systems, PC hardware, personnel, power supply, printers, processes, progress, quality, reporting, Routers, servers, sound cards, Switches, technical support, troubleshooting, upgrades, Video cards, WAN, workflow
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AVIATION
| 2,443 |
GRAPHIC DESIGNER Summary Multi-talented Graphic Designer consistently motivated for success and goal driven. Skilled in Photoshop, Illustrator, Animate, Indesign, HTML and CSS. I am adaptable and driven with a strong work ethic and ability to thrive in a team-based environment. I have experience with Adobe Creative Suite, particularly with Photoshop and Illustrator, and I have a vast knowledge of typography. Skills Adobe Photoshop Adobe Premiere Pro Adobe Lightroom Adobe Illustrator Adobe Indesign Adobe Animate HTML/CSS Coding Written and Social Communication Skills Microsoft Word/Excel Adobe Dreamweaver Visual design Team building Decision-making Calm under pressure Flexible creative approach Excellent workflow management Experience Graphic Designer | 02/2021 to Current Company Name - City , State Graphic Design Experience: Worked with customers to present mockups and collect information for adjustments. Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base. Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs. Fostered relationships with retail clients through effective communication, negotiation and collaboration. Consulted with clients to define design requirements and manage product development projects. Created corporate brands by designing cohesive looks between logos and letterheads. Designed new, on-brand visual elements focusing on concept and messaging. I have of 3 years of Photoshop experience with extensive knowledge of the basics: masking, layers, silos, camera raw adjustments, shortcuts, and understanding of light, transparencies and color density, shadowing, Resolution and image sizing, strategy for retouching, Manipulating selections, Selecting with Magnetic Lasso tool, cropping an image, applying a gradient layer, applying a layer style, adding borders, adding an adjustment layer, creating a panorama, correcting image distortion, extending depth of field, moving objects with content aware tool, working with masks and channels, manipulating an image with puppet warp, creating type on path, drawing with pen tool, importing smart objects, using smart filters, upscaling a low-resolution image, creating effects, animating text with frames, rendering videos, adding transitions, animating text with keyframe, processing files in Camera Raw, preparing files for printing, positioning 3D elements, designing with artboards. I have the ability to learn and retain knowledge of a high volume of products and materials Experience working with Google sheets I have a an exceptional quality for detail and quality control I am able to maintain production of a high volume of images under very tight deadlines I have the ability to work independently and in a collaborative environment I have knowledge of photo rendering Submitted design ideas to plan projects with customers and managers. Stay at Home Parent- 2019-2021 Balanced school, extracurricular activities and work along with healthy social connections and personal health. Participated in student clubs, extracurricular activities and sports with teamwork and dedication to sportsmanship and collaboration. Coordinated various events and activities to support operations of student organizations. Developed and implemented study protocols to gather required data and support research objectives. Phoenix Contact Machine Operator- 2016-2019 Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues. Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste. Selected proper cutting tools, calculating parameters to manufacture components and parts. Established and adjusted feed rates and cutting parameters to keep operations in line with production demands. Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives. Identified and helped resolve nonconforming product issues to support accurate order fulfillment. Maintained work environments safe and efficient at all times. GES Automation Panel Builder- 2014-2016 Connected and set up control panels and alarm components. Established automatic communication pathways between devices and control panels. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Assessed work for errors or compliance issues and made corrections and modifications. Assembled machinery from component parts, following prescribed instructions to support correct configurations. Retrieved correct materials from product inventory to perform various fabrication duties. Improved operations by working with team members and customers to find workable solutions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Secco Inc. Electric- 2009-2014 Identified causes of issues through implementation of troubleshooting techniques. Inspected existing wiring to identify problems such as short circuits. Demonstrated strong foundation of safety knowledge and implemented industry best practices. Completed semi-skilled and skilled work under supervision of fully qualified supervisors. Verified measurements and made accurate cuts to avoid wasting materials on job sites. Built controllers and panels to complete system installations. Followed all relevant electrical and building codes for each job. Communicated effectively with public utility companies to develop expertise in collaboration, systems cabling, circuitry and projects. Promoted workplace safety and reported any potential hazards quickly to. Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function. Maintained organization, cleanliness and safety in work areas. Assisted with electrical installation tasks, including new wiring and breaker box installation. Gathered required tools and equipment for each task to increase efficiency. Set up equipment and configured settings for optimal performance. Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools. Put in new new electrical components, fixtures and motors. Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps accurately, efficiently and safely to complete installations and repairs. Measured and prepared supplies for electrical tasks. Dug trenches and created holes to pull conduit and install supports. Transported required supplies and employees from headquarters to job site using company vehicles. Kept work areas clean, neat and organized for efficient operations. Repaired and maintained over electrical systems continuously in multiple high-rise commercial and residential properties. Adhered to company standards and OSHA regulations for work site safety. Worked in team-based environment to accomplish projects. Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs. Resolved issues with existing systems and replaced malfunctioning parts. Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards. Managed repairs and maintenance work on client systems and confirmed system adherence to coding requirements. Reviewed blueprints and electrical schematics to perform tasks to specifications. Listened to directives of senior electrical professionals to complete efficient tasks. Kept work areas clean, neat and free of hazards. Generated digital image files for use in digital and traditional printing. Selected colors and themes while adding functionality to create new designs. Produced projects for advertising and informational purposes. Determined marketing and design vision with clients for all types of graphic design projects. Veterans Service Representative | 11/2008 to 05/2009 Company Name - City , State Assisted Veterans with educational Benefits Briefed Veterans on options pertaining to the. Reviewed claim folders for completeness and conformity to guidelines prior to submission. Interviewed veterans and dependents to determine eligibility for federal and state benefits. Assisted veterans in preparing forms, documents and applications for benefits. Military | 09/2005 to 09/2008 Company Name - City , State Basic training graduate. Trained in seamanship and fire fighting protection. I acquired basic maintenance skills using power equipment. I gained basic electrical and engineering knowledge. I worked with the logistics in ordering and supplying our crew with equipment and parts. Provided excellent service and attention to customers when face-to-face or through phone conversations. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Juggled multiple projects and tasks to ensure high quality and timely delivery. Education and Training Central Dauphin High School - City H.S. Diploma 2005 I am currently a Graphic Design Student and attend the Penn Foster College Online school. I Penn Foster College - City Associate of Arts Graphic Design , 05/2021 I am a highly motivated Graphic Designer. Honor Roll (Semester 1 and 2, 2020) Dean's List Honoree ( Semester 1 and 2 , 2020) [3.6] GPA Major in ( Graphic Design) Completed coursework in Photoshop, Illustrator, Indesign, Multimedia, HTML/CSS Coding, Typography, Animate, Dreamweaver, Camera Raw. Certifications Certificate of Achievement, Penn Foster College - 2020 Additional Information Proficient in 3D printing. Experience I have experience in using a 3D printer to print a variety of material. Self taught on how to troubleshoot and recognize issues.
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DESIGNER
| 131 |
DIRECTOR OF FINANCE Professional Summary Progressive financial and managerial experience in not-for-profit and for-profit organizations. Primary financial contact with Board of Directors presenting financial and statistical reports to members with varying degrees of financial knowledge. Accountable for financial management of $15M not-for-profit health center with responsibility of financial reporting, investment reporting, budget preparation in collaboration with Senior Management, staff supervision and coaching, and financial systems. Comprehensive expertise with non-profit organizations with multiple programs and cost centers. Experienced with fund accounting and reporting requirements based on government regulations, contractual language, and donor restrictions. Preparation and explanation of net assets summarized by unrestricted, temporarily restricted, and permanently restricted. Prepare reporting and summarization of ongoing Capital Campaign. Extensive experience with relevant financial software applications including conversions and upgrades. Currently working with Blackbaud Financial Edge and Raiser's Edge. Skills Accounting, computerized accounting, general accounting, accounts payable, accounts receivable, trial balance, banking, benefits, billing, budgets, Budget, Cancer, cash management, closing, coaching, contracts, Client, customer service, decision making, documentation, Senior Management, filing, Finance, Financial, financial analysis, financial audits, financial statements, Prepare financial statements, funds, general ledger, grants, Human Resource, Insurance, interpretation, investments, legal, Director, meetings, mentoring, Excel, Microsoft Office, Office, negotiating, operating system, payroll, payroll processing, performance analysis, Personnel, personnel management, policies, Primary Care, profit, project management, QuickBooks, reconciling, reporting, securities, staffing, strategic, Strategic Planning, supervising, tax returns, treasury, valuation, vision Core Qualifications Proficient with various computerized accounting software, Microsoft Office, and investment software. . Experience DIRECTOR OF FINANCE January 2012 to Current Company Name － City , State Prepare financial statements for presentation to the Treasurer of the Board of Directors, Finance Committee, and senior staff. Liaison to external auditors. Prepare and analyze audit schedules. Review of audited financial statements and 990 Information return for accuracy and reconciliation to the trial balance. Responsible for reporting of endowment activity and reconciling of investment manager statements and general ledger. Maintain reports to include earnings and expense documentation related to board designated, temporarily, and permanently restricted funds in accordance with donor restrictions. Prepare reports as needed for the Investment Committee of the Board of Directors. Prepare and analyze general ledger, including cost centers, in compliance with Federal, State and grant funding requirements. Complete fiscal reports required for grant funding contracts. Preparation and analysis of annual budget, working closely with Senior Management and department directors, for presentation to the Executive and Finance Committees of the Board of Directors. Responsible for the Human Resource function for the Society, including payroll and benefits, as well as compliance with Federal and State Labor Department rulings. Supervise Finance Office including training and mentoring of entry level staff. Monitor Personnel and Finance Office policies and procedures. CHIEF FINANCIAL OFFICER January 2009 to January 2012 Company Name － City , State Prepared and analyzed the financial statements for monthly presentation to Senior Management, the Finance Committee of the Board of Directors, and the Board of Directors. Monitored overall financial compliance and reporting with Federal, State, Local agencies. Created and explained various models for annual operating and capital budgets based on changing scenarios from Federal, State, Local and private donors. Coordination of budget details with Senior Managers. Presented budget for approval by the Board of Directors. Created State of New Hampshire budget for funding for Primary Care and Breast and Cervical Cancer Program. Responsible for completion and reporting of State Work Plan. Key point person for all audits including A133 audit, State of New Hampshire and City of Manchester HUD technical visits. As a member of Senior Management, reporting directly to the President/CEO, assisted with the development of annual goals, objectives and long-term planning, as well as the general administration of the Center. Created and submitted grant requests and grant reports for Federal ARRA and Earmark grants using the Federal Electronic Handbook and other Federal portals. Completed calculations and requests for Federal drawdowns using Federal portal. Responsible for the development, implementation and monitoring of all financial systems, records and controls encompassing patient receivables, accounts payable, general accounting, grants and contracts, and payroll. Provided financial analysis and participated in decision making of insurance coverage, fringe benefits, and compensation plans. Supervised, trained, and coached patient account staff and accounting staff. Created and reviewed financial internal control policies especially for cash, patient eligibility for discounts, and Federal, State and City program income limits. Negotiated and monitored all insurance policies, including malpractice, property, and workers compensation. Responsible for cash management and banking authorization. DIRECTOR OF FINANCE January 2007 to January 2009 Company Name － City , State Prepared and analyzed general ledger, including cost centers, in compliance with Federal, State and grant funding requirements. Prepared financial statements for presentation to the Finance Committee of the Board of Directors. Completed fiscal reports required for grant funding contracts including DHHS and HUD. Coordinated all financial audits, including State audit. Prepared and analyzed audit schedules. Liaison to external auditors Preparation and analysis of budget components for DHHS. Supervised Business Office and Accounting staff in this newly combined position of Director of Finance, including coaching, training, and reorganization. Responsible for supervising the billing process with both electronic and paper claims, with Medicaid, Medicare, and managed care insurance companies. Reviewed accounts receivable aging including approval of adjustments and write offs. Review and approval of Client Fee Assessment and financial assistance discounts. Member of the Managed Care Insurance Team responsible for negotiating rates and contracts. Also responsible for resolution to billing issues and contract interpretation. TREASURY/INVESTMENT ANALYST January 2007 Company Name － City , State Prepared monthly endowment investment performance and allocation report for Investment Committee and Chief Financial Officer using BNY Mellon Analytical Solutions and Excel worksheets. Reconciled custodial statements to general ledger and investment manager statements. In accordance with Investment Committee directives, worked with BNY Mellon to set up new investment accounts for custody and performance analysis. Assisted with the preparation of 990T and accompanying schedules including reportable transactions and foreign entities. Reviewed for filing the planned giving tax returns including 5227, 1041A and 1099Rs. Initiated the compilation of procedures and monthly closing checklists. Performed various treasury functions including wire transfers and check signing. DIRECTOR OF FINANCE AND ADMINISTRATION January 2000 to January 2007 Company Name － City , State Provided financial analysis of investments of $72M including the reconciliation of trust operating system to investment managers, valuation of common investment funds, and reconciliation of customer accounts. Responsible for the daily operation of SunGard Charlotte system. Prepared and analyzed monthly, consolidated financial statements that included investment servicing and not-for-profit components of the Foundation. As senior management, worked with the Executive Committee, President, and Director of Development to coordinate and implement the mission of the organization. Key contact person for the Budget and Audit Committee and a member of the Investment Committee. As part of the Strategic Planning Task Force, collaborated with Board members to create the Foundation's mission, vision, and strategic plan. Developed operational budget for approval by the Board of Directors and reported explanation for variances on a monthly basis. Supervised and coached the Operations Team and Loan Officers to work as a cohesive unit that provided attentive customer service to church trustees. Facilitated weekly departmental meetings. Improved the overall accuracy of the reporting process by documenting and monitoring procedures, creating and implementing internal controls, and improving the investment reconciliation process. Decreased monthly closing process by 14 days. Coordinated interdepartmental projects from inception to implementation to assessment, using project management tools. Supervised teams to identify the goals of the project, the tasks to be performed, and the resources needed. Responsible for the treasury function of the Foundation. Monitored bank cash and provided funds management including securities brokerage services. Established and maintained wire transfer, ACH and electronic transfer process. Coordinated the audit process and was liaison to external auditors. Prepared required schedule for the auditors as well as the consolidated financial statements and footnotes. Prepared tax returns for charitable remainderman unitrusts and pooled income fund and IRS Form 1099R for gift annuitants. Provided personnel management including legal issues, benefit reporting and staffing. Researched, negotiated, and implemented fringe benefit programs. Performed payroll processing using QuickBooks. Education Masters : Business Administration SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College Graduate School of Business) Business Administration B.S : Office Administration Accounting SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College) GPA: with Honors with Honors Office Administration Accounting Work History Company Name
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FINANCE
| 1,551 |
CONSTRUCTION MANAGER II Summary Excellent supervisory and organizational skills with the ability to effectively handle multiple ongoing events and time critical projects. Flexible, fast-learner who adapts quickly to new situations and enjoys working in a team setting. Strong customer service abilities and accustomed to working with a broad spectrum of personalities. Skills Managing large crews Forklift and HAZMAT certified Safe job site set-up Power and hand tool operation Organized and detail-oriented Quality control Baseline schedules creation Blueprint fluency MS Office proficient Superb management skills Accomplishments Held a 96% success rate on assigned projects. Led the construction of a new 146 Wireless construction project. Trained and mentored over 23 construction workers, general laborers and apprentices. Experience Construction Manager II 09/2014 to 02/2015 Company Name City , State Mobile L700 builds out for T-Mobile Carefully coordinated plans and specs using marketing programming standards. Educated general contractor personnel on the quality standards throughout the construction process. Reviewed and investigated Proposed Change Order Requests (PCOR). Submitted all project closeout documents in accordance with the contract. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Tools used: LDO cam, Site handler, Ericsson portal, Excel. Construction manager 09/2013 to 09/2014 Company Name City , State AT&T RMR project, PMW Sprint / iDen project. Colorado, Wyoming, Montana assigned market of work. Managing construction start/Finish, closeout packaging, creating BOM, reviewing BOM with GC, scoping, and Red lining. Maintaining Milestone points in excel, daily conference calls, site visits. Educated general contractor personnel on the quality standards throughout the construction process. Reviewed and Tracked all Proposed Change Order Requests (PCOR). Submitted all project closeout documents in accordance with the milestone tracker for completion. Performed construction site pre-inspections and coordinated post-construction audits. Preforming LTE Sprint/UMTS upgrades. Tools used: Webase, Siterra, excel. Wireless Construction Manger 10/2012 to 09/2013 Company Name City , State Sprint Project. Supervisor: Proper BOM material ordered, reviewed drawings, red lined, as built, Daily site visits. Ensured crews had CPR, Com Train, Safety signage, fire extinguisher, first aid kit, Rescue bag, JHA properly filled out. Accurately provided status information on site progress with construction manger. Performed construction site pre-inspections and coordinated post-construction audits. Manager: managing 86 sites, over seeing 2 Field supervisors, Building BOM for site, CD correct and given to GC, Change order reviewed and properly managed. Kept tracker for milestone performance as received by my supervisor, Performed site audits with A% E vendor. Reviewed resume for hire. Tracked all P.O request for approval or Deny. Fire Fighter 03/2010 to 11/2012 Company Name City , State Fire fighter / EMT. Duties would include, fire suppression, station maintenance, continued training, Extra duties would include the wild land team, Rescue team, continued certifications in high angle rescue, SWR, Body recover Certified Diver. Was an active member in the Hammond fire as well as the high country near Fort Collins. Owner - Property preservation 05/2006 to 11/2012 Company Name City , State After much consideration family relocated the business to Colorado shutting down the Oklahoma region. Processed work order for financial institutions in regard to property foreclosure. Secure and maintain property assigned through Financial institution. Managed several General contractors, took bids, site surveys. Book keeping, Spreadsheets, Ordering supplies,. Field Construction Foreman 04/2006 to 08/2009 Company Name City , State Operations with RF: Re Mods, Antenna swap outs, assembly/Erection of tower structures, running coax lines, jumpers, TMA, diplexers, sweeping, closeout packages. Microwave full dress out using elliptical coax lines, path alignment, close out packages. Anritsu sweeping. Foreman 08/1994 to 04/2006 Company Name City , State manage crews assembly, mounting, running of coax, swinging path for full microwave build outs. Managed a crew of 9 operations to include sight set up, full turnkey operations. RF: Assembly of mounts, antennas, tower, monopole, guide towers, self supports, rooftops. Running coax varied sizes, Rigging, grounding, sweeping, turning in closeouts. Certifications: Cathead, skid loader, Backhoe, Hydro winch, Boom truck operations, Crane, Anritsu sweeping, comm training, CDL licensed to help company in relocating equipment. Inside shelter duties would include mounting racks, setting up batteries Pre walks, surveys Traveled U.S as well as outside the U.S to perform some of these services. Installation Technician 01/1993 to 08/1994 Company Name City , State Travel throughout Texas and Oklahoma to install twisted wire and fiber optic telephone and data cables in office buildings. Following wiring diagrams blueprints and ensures accuracy of cable and junction box layout. Testing all units to ensure a passing grade. Installation of A/V system, light mods, stage set ups. Education and Training Lubbock Christian University City , State Completed 20 semester hours of undergraduate course
work toward a Bachelors degree University of Maryland City , Germany Completed 10 semester hours of undergraduate course
work toward a Bachelors degree 1989 U.S. Department of Defense Heidelberg High School City , Germany Skills Heavy equipment operator, EMT, OSHA 10, comm train, Anritsu,
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CONSTRUCTION
| 1,976 |
PRODUCT SPECIALISTS Professional Summary To obtain a Merchandising position within a company to provide a style and culture that exudes ones present mindset of the retail industry. Ultimately to provide an excellent customer experience in order to maximize revenues and market share to receive a healthy return on investment. Experience 08/2014 to Current Product Specialists Company Name － City , State Responsibilities for this role include receiving and answering customer inquiries and requests regarding products, orders, pricing and other services offered and providing operational support for Garmin's consumer electronic products and working with customers to determine which products, accessories and plan of action best serves the customer's individual needs. Other responsibilities include: Remain current on changes in policies, procedures, and product offerings Report any and all out-of-line conditions affecting customer satisfaction Develop and maintain department and company image and philosophy to the public Become highly knowledgeable in the specifications, capabilities and operation of Garmin products Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail Monitor, document and report failure trends in Garmin equipment Identify and recommend improvements in Garmin products, documentation and procedures Review special circumstances and authorize warranty service when deemed appropriate. 09/2012 to 08/2014 Assistant Manager/Manager Company Name － City , State Deliver premium customer service Driving sales goals to meet and exceed company standards Training and hiring current and new employees Implementing company visual merchandising standards Responsible for paperwork regarding payroll, managing hours, and daily operations Manage employees and set individual goals that allow for personal and growth of business Work with district manager to implement loss prevention standards through weekly audits and customer awareness. 06/2012 to 09/2012 Apparel Sales Lead Company Name － City , State Implementing the merchandise presentation standards and signage of the apparel department to meet company standards and maximize profits Supporting company standards of selling and customer service Assisting the store management team with general supervision in the store in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned Complying with cash office procedures and preparing deposits and balancing cashiers Compliance to loss prevention standards and audit requirements. 07/2010 to 05/2012 Team Scout Coordinator Company Name － City , State Set up in store displays, maintain and change out graphics. Move product to optimize location on floor/shelf. Refresh product presence to ensure full and neat presentation of available inventory. Provide in store support around key marketing programs, initiatives and major product launches Educate retail managers and sales associates on Under Armour in store programs, sales initiatives, product launches and corporate merchandising guidelines Provide a high level of customer service within Under Armour merchandise areas, the location of which within the store to be based on season, launch and/or event. 09/2009 to 07/2010 Footwear Specialist Company Name － City , State Assist customers with footwear needs Knowledge of all types of athletic footwear Stock and remodel footwear sales floor to company standards weekly based on company initiatives and weekly planner. Loss Prevention measures taken daily by daily self audits and weekly shakedowns of stockroom Work closely with management to maximize sales and generate new customers Provide exceptional customer service needs. 12/2006 to 08/2009 Sales Associate / Assistant Manager Company Name － City , State Assist customers with sportswear and equipment needs Achieve daily sales goals through customer satisfaction Stock and remodel store sales floor to emphasize new product and in-season sports. Supervise and train employees on company brand standards through workshops and weekly meetings. Complete daily and weekend ending paperwork to present business results to district manager. Handle daily deposits and store reports. Education 12 2009 Bachelor of Science Hotel and Restaurant Administration Degree : Hospitality University of Central Missouri － City , State GPA: GPA: 3.0 GPA: 3.0 Skills customer satisfaction, customer service, documentation, Driving, electronic mail, fax, graphics, hiring, inventory, letters, Loss Prevention, managing, marketing, meetings, merchandising, office, neat, payroll, philosophy, policies, pricing, receiving, retail, selling, sales, supervision, telephone, workshops
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APPAREL
| 1,645 |
EXECUTIVE CHEF Summary Over 29 years experience in front and back of house. Seeking a Management position. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Executive Chef with 4 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Highlights Kitchen, Bar, & Dining Room
Operations
Integrated Inventory Control
Promotions & Up-selling
Budgeting / Profit & Loss
Management
Safety & Sanitation Compliance Innovative Menu Planning Vendor Management & Negotiation Strategic Kitchen
Planning Budget Management Culinary Staff Training and Development Menu Management Team Building and Leadership Outstanding Guest Relations Experience Company Name City , State Executive Chef 08/2010 to 08/2014 Innovative menu development and planning. Food and labor cost control. Food presentation and preparation. Managed special events. Purchasing and inventory management. One on one customer relations with clientele. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services. Training and developing employees. Company Name City , State Kitchen Manager 08/2009 to 07/2010 Recommended measures for improving work procedures and workers performance. Created work schedules and organized employee time sheets. Assign duties, responsibilities, and work stations to employees in accordance to with work requirements. Performed various financial activities such as cash handling, deposits and payroll. Observe and evaluate workers and work procedures to insure quality and standards. Complete disciplinary write-ups and performance reports. Company Name City , State Sous Chef 08/2007 to 09/2009 Help train, develop and grow kitchen staff. Planning, preparing and direction food operations in kitchen and outgoing catering orders. Making sure all kitchen staff works to the highest culinary standards. Checking quality and quantity of food received from suppliers. Giving both positive and negative feedback to staff on a daily basis. Making sure that all in house kitchen and catering policies were implemented. Training and developing employees. Company Name City , State Lead Expeditor/Customer Service Rep 04/2005 to 08/2008 Delivering catering orders to surrounding airports. Customer service. Data entry using Quick books. Packaging and labeling orders for outgoing deliveries. Shopping for special requests throughout San Diego Area for an elite clientele. Training and developing Employees. Skills: Consistently working to high standards, Gain in-depth familiarity with any kitchen's operations,
Serve Safe Management Certified, Knowledge of different styles of cooking, Resolving personal conflicts
between staff members. Constantly working hard to achieve personal goals and objectives. Process improvement
analysis and implementation. Education Restaurant/Hotel Management 2017 Penn Foster Management Serve Safe Certified 2015 City Skills Consistently working to high standards, Gain in-depth familiarity with any kitchen's operations, Serve Safe Management Certified, Knowledge of different styles of cooking, Resolving personal conflicts between staff members, Constantly working hard to achieve personal goals and objectives, Process improvementanalysis and implementation
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CHEF
| 1,402 |
ASSISTANT MANAGER/ SALES AND RELOCATION SPECIALIST Summary I have been working professionally in the field of multi-family housing communities for over two years. My day to day duties are in sales and relocation assistance, taking tours, helping with resident and client issues, many administrative and office tasks, and processing of monies, following up with leads, scheduling vendors for maintenance issues, ordering supplies, data collection and weekly reports for our owners, and appointment setting. I learn and adapt easily, work well with others and am efficient and accurate in my work. I received my B.S. in Appropriate Technology from Appalachian State University in 2012 and am currently completing a second degree part time online, a B.S.B.E. in Information Technology with East Carolina University. Experience Assistant Manager/ Sales and Relocation Specialist Jun 2014 to Current Company Name － City , State Leasing apartments at two multifamily apartment communities the popular South Park and Third Ward neighborhoods of Charlotte. Leasing (sales) of Apartment Homes Helping current residents with all issues and concerns. Assisting maintenance with scheduling service requests, and being a buffer between maintenance and residents; following up with residents on service requests. Walking the model and tour path, clubhouse, business and fitness centers and setting out refreshments at the start of each day to maintain a professional appearance of the community; making sure marketing collateral is out for prospects. Scheduling appointments for tours; and taking prospects on tours of the community and our model apartments, gathering contact information from prospects, following up with all prospects with three forms of contact: email, phone and hand written letter. Following up on telephone and internet leads throughout each day. Answering phones; filing; checking and maintaining property and associate email. Total # of Leases in first month: 12 Maintain the property renewal programs. Increasing the percentage of residents in compliance with company renter's insurance requirements. Complete a weekly market analysis survey including (but not limited to): Current market conditions, nearby acquisitions, and miscellaneous property data. Follow quarterly marketing plans and go on marketing visits to surrounding businesses weekly. Typing new leases and renewals; putting lease files together according to the National Apartment Association checklist/format. Floating Leasing Agent/Consultant Apr 2013 to Jun 2014 Company Name － City , State Leasing apartments at three multifamily apartment communities. Helping current residents with all issues and concerns to the best of my ability. Assisting maintenance with scheduling service requests, and being a buffer between maintenance and residents; following up with residents on service requests. Walking the model and tour path, clubhouse, and fitness center at the start of each day to maintain a professional appearance of the community; making sure marketing collateral is out for prospects. Scheduling appointments for tours; and taking prospects on tours of the community and our model apartments, gathering contact information from prospects, following up with all prospects with three forms of contact: email, phone and hand written letter. Following up on telephone and internet leads throughout each day. Answering phones; filing; checking and maintaining property and associate email. Total # of Leases in first year: 58. Maintain the property renewal programs. Maintained a 55% renewal rate at The Fairington. Increased percentage of residents at The Fairington in compliance with company renter's insurance requirements. September 2013- 72%, April 2014- 99%. Complete a weekly market analysis survey including (but not limited to): Current market conditions, nearby acquisitions, and miscellaneous property data. Follow quarterly marketing plans and go on marketing visits to surrounding businesses. Typing new leases and renewals; putting lease files together according to the National Apartment Association checklist/format. Construction Crew Member Jun 2012 to Dec 2013 Company Name － City , State Demolition of homes and retail space that were to be remodeled. Framing and sheet rocking. Cleanup of jobsite after remodel or build complete. Server Oct 2011 to Feb 2013 Company Name － City , State Construction Crew Member Jan 2002 to Jan 2009 Company Name － City , State Demolition of homes and retail space that were to be remodeled. Framing and sheet rocking. Cleanup of jobsite after remodel or build complete. Education BSBE , Information Technology Present East Carolina University － City , State (Online BSBE) Bachelor of Science , Appropriate Technology May 2012 Appalachian State University － City , State Renewable Energy and Green Technologies High School Diploma , College Prep May 2005 Parkwood High School － City , State Skills Office Administrative tasks: filing, market analysis, marketing plans, outreach marketing, answering multi-line phones, appointment scheduling, billing and collections, typing. Microsoft Office: Word, Access PowerPoint, Excel, Outlook, and Publisher. Mac Office Suit: Pages, Numbers, and Keynote Proprietary Programs: RealPage/Onesite, ADP E-Time Management, Key-Trac System, Blue Moon, LeasingDesk, Weblisters, Property Solutions, LRO, MRI, SafeRent, and Yardi. Technology and Drafting Software: Revit BIM, AutoCAD, Windographer, C+ and C++ programming languages. Accomplishments I have received "Exceeds Expectations" on my end of year performance reviews with Ginkgo Residential and Fairfield Residential. Volunteering Volunteered with Watauga Extension teaching ESL (English as a Second Language) to migrant farm workers in Boone, NC in 2007. Worked on the ASU Sustainable farm in 2007. Worked at the ASU Biofuels Lab in 2008.
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CONSTRUCTION
| 2,028 |
BANKING OFFICER Professional Summary l An adaptable and responsible IT Savvy seeking an mid-level position in the Finance, Technology or Fintech market.
l BA in Economics with a master's degree in Management and my current job as a Banking Officer has provided me with a
well-rounded background and enabled me to develop an analytical/logical approach to tasks, software skills, and the ability
to work under pressure.
l Talented Director of Finance with one-year background in sponsorship, fundraising and private event planning. Skilled in
devising marketing plans to promote venues and events services. Proven history of building business through personal and
professional networking. Skills NMLS # 1796859 Business development expertise Project Management Confluence, Jira, Salesforce, SQL Sales professional Financial Analysis Strategic plans Google G Suite, Keynote, Microsoft Office Technology-savvy Accounting, Recruitment Banking, Sales Budget, SQL Business development, Strategic Credit, Strategic plans Client, Website Decision-making, Articles Documentation Due diligence Finance Financial Financial Analysis Financial statements Mandarin Marketing Sstrategy Marketing Market Marketing collateral Money Microsoft Office Mortgage originator Newsletters POS Presentations Pricing strategy Producer Project Management Public relations Purchasing Real estate Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing
strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations,
public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Education Master of Management : Business Management , 05/2017 Colorado State University - City , State Bachelor of Arts : Applied Economics , 05/2013 National University of Kaohsiung - Taiwan Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing
strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations,
public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Interests COMMUNITY LEADERSHIP AND INVOLVEMENT
, Asian Pacific Development Center - Volunteer (2019 - Current)
Center for Asian Pacific American Women - Conference Committee (2019) Languages Bilingual in Mandarin Skills NMLS # 1796859 BBusiness development expertise PProject Management CConfluence, Jira, Salesforce, SQL SSales professional FFinancial Analysis SStrategic plans GGoogle G Suite, Keynote, Microsoft Office TTechnology-savvy, Accounting, Banking, budget, Business development, credit, client, decision-making, documentation, due diligence, Finance, financial, Financial Analysis, financial statements, Mandarin, marketing Sstrategy, marketing, market, marketing collateral, Money, Microsoft Office, Mortgage originator, newsletters, POS, presentations, pricing strategy, producer, Project Management, public relations, purchasing, real estate, recruitment, Sales, SQL, strategic, Strategic plans, website, articles
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BANKING
| 2,151 |
TRANSFER RECRUITER/ADMISSIONS COUNSELOR Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI & Profit optimization Office Competencies Microsoft Office Suite Programs Email Protocol Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office." George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with. She is masterful at scheduling, adept at juggling and possesses excellent people skills." Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader." -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER Professional Experience Transfer Recruiter/Admissions Counselor 01/2014 to 06/2015 Company Name City , State A private historically black liberal arts college for women. Recruiting of transfer and non- traditional students. Creation of transfer guide and official transfer data on college webpage. Work directly with students to secure admission to the college. Develop partnerships with area community colleges and organization's to encourage enrollment of students. Executive Assistant 08/2011 to 12/2013 Company Name City , State A private historically black liberal arts college for women. the President Maintain and manage schedule of the President, including travel and coordinating arrangements. Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence. Event creation and planning for the office of the President. Successful completion of office set-up, supervising and coordinating the daily office functionality. Executive Assistant to the Chief Marketing Officer 02/2009 to 10/2011 Company Name City , State Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements. Work closely with various clients on event planning, national tour scheduling and media advertising. Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management. Assist in the development of company templates, including letters, memos, outlines, forms and charts. Virtual Executive Assistant 01/2007 to 12/2009 Company Name City , State Independently owned and operated national public relations company. At the direction of the president, managed and assigned team projects. Collaborated with team leaders, provided research and other support for projects. Developed and maintained human resource information and files. Compile monthly client reports and authorize billable hours for payment. Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data. Wrote copy for email, direct mail and print advertising. Operator/Receptionist 11/2002 to 10/2009 Company Name City , State Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people. Operated facility main switchboard. Paged physicians, and all other hospital personnel overhead, in-house and long range. Greeted and assisted patients, visitors and staff members. Paged physicians, faculty overhead, and in-house and long range system. Created and presented communication guidelines and operations for orientation classes for new hires and residents. Law Enforcement Officer/Police Officer 11/1985 to 12/1997 Company Name City , State The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois. Focus on protecting and serving the community and property. Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations. Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property. Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification. Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification. Education Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer Northern Illinois University Attained Diploma Chicago St. Thomas Aquinas H.S AFFLIATIONS & COMMUNITY SERVICE Professional Endorsements Skills administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard
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PUBLIC-RELATIONS
| 2,133 |
MEDICAL RECORD TECHNICIAN Professional Summary A Healthcare Administration Professional combining higher education (B.A, M.H.A.) with a history of building strong alliances and partnerships with business professionals, patients, medical personnel (physicians, nurses, allied health), families, and community members to steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance and position the healthcare operation as the provider of choice/ Electronic Medical Record and Health Information Management/. Member: American College of Healthcare Executives Builds Instant Rapport and Relationships with Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant with HIPAA/Organizational Guidelines Ambitious and Dedicated Project and Program Management] Exceptional and Creative Problem Solving Skills Built loyal business relationships with patients, colleagues, physicians, families, and allied healthcare professionals across a premier fast-paced medical/healthcare facility while administering and maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements to business/healthcare operations, mitigating costs, maximizing compliance levels, and partnering with physicians and colleagues to share best practices and meet organizational objectives. Data analysis of multiple projects within a system. Ability to work under pressure and balance many competing priorities. Maintain quality control and provided leadership oversight of patient safety. Strong knowledge of Electronic Medical Records(EMR) system. Develop project plans and identify key issues, Identifies data needs and requirements proactively along with implement project solutions that meet productivity, quality and client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, and Compliance with Organizational and HIPAA Regulations while managing patient, organizational, and healthcare information and entering, updating, and validating records. Improved the Overall Patient Experience while providing superior patient care and serving as a primary point of contact to positively impact patients, families, community referrals, and visitors. Communicated with Patients and Families, Physicians, and Colleagues in a diplomatic, caring, and empathetic manner to provide emotional support, answer questions, resolve issues concerning the administrative coordination of their care, and ensure high levels of patient satisfaction. Identified Roadblocks to Architect Innovative Performance Improvements charged with resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing the quality of patient care, boosting fiscal revenues, and maximizing compliance levels. Assigned and Prioritized Patient Care Services, Procedures, and Appointments to meet aggressive simultaneous objectives while also ensuring patients have time for rest and family visitation. Provided Administrative/Office/Accounting Support. Organized files and records, prepared invoices, agendas, and expense reports, created presentations, authored correspondence letters/memoranda, and ordered supplies. Managed, Allocated, and Forecasted Inventory Levels, monitored equipment/supplies, and scheduled maintenance/repairs to ensure uninterrupted operations and the completion of complex projects/programs within aggressive deadlines. Empowered Junior Staff Members to Meet both Individual and Team Goals by providing both training and positive and consultative leadership. Answered questions, resolved staff/operational issues, and shared best practices. Skills Work History Medical Record Technician , 10/2014
to Current Company Name – City ,
State Healthcare Information Management Processes request for release of confidential information for all purposes. Analyzes complex data for completeness and accuracy. Performs specialized and diversified clerical duties associated with medical records procedures. Adheres to internal controls and reporting structure. Collect, Analyze and report data related to the quality of health information including its adequacy completeness and accuracy. Analyzes, interprets and investigates complex documentation compliance issues. Distributes and release information in an efficient manner of time in order to improve health outcomes and quality of service Maintain Regulatory compliance such as (HIPPA) and monitors quality of releasing Health Information Ensures customer service satisfaction and builds high level of leadership for business operations. HEALTHCARE UNIT COORDINATOR , 01/2012
to 03/2014 Company Name – City ,
State UNIT 1. Voluenteer FLoor Host , 01/2010
to 01/2012 Company Name – City ,
State Demonstrated compassion, respect, leadership, expertise, and dignity while interacting with patients, families, physicians, and colleagues of diverse cultural/socio-economic backgrounds and beliefs; aggregated and organized patient data with sensitivity and confidentiality, distributed patient mail, communicated healthcare standards and organizational protocols, and resolved roadblocks. Implement quality improvement activities to increase patient satisfaction. Creates, manages and analyzes complex databases. Ensure quality and timely execution of project deliverables effectively within the organization. Establishes practices that meet or exceed customer expectations and fosters a "customer focused" environment. Maintained Accurate Documentation/Records in compliance with organizational/government guidelines. Upheld the Philosophies/Objectives of Patient Care while both participating in department process improvement activities and accelerating professional knowledge/development. Healthcare Unit Coordinator , 06/2012
to 03/2014 Company Name – City ,
State Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Reduced overhead by taking on more responsibility with creative and administrative projects. Managed executive calendar and coordinated weekly project team meetings. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company's reputation and positive image in the markets served. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Introduced, negotiated and implemented new projects to expand scope of engagement. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Identified process improvements in the day-to-day functioning of the department. Closely collaborated with management team to make necessary improvements and satisfy resident needs. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Participated in facility surveys and inspections made by authorized governmental agencies. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement. Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions. Created and maintained computerized record management systems to record and process data and generate reports. Education M.H.A.MASTERS : HEALTHCARE ADMINISTRATION ,
2014 The University of Phoenix - City ,
State HEALTHCARE ADMINISTRATION B.S : BACHELOR OF SCIENCE : BUSINESS ADMINISTRATION ,
1 2008 Dallas Baptist University - BUSINESS ADMINISTRATION Certifications CPR Certified, First Aid Certified, and Six Sigma Certified-Black and Green Belt (ExpertRating.com) Strong Analytical and Effective Communication, Excellent Verbal, Written and Interpersonal Skills, Professional Handling of exposure to confidential/Sensitive Information, Proficient in Spreadsheet, Word Processing and Presentation Software, Maintain positive and supportive attitude and demeanor Skills business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written
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HEALTHCARE
| 724 |
GLOBAL SR. MANAGER, PAID MEDIA Professional Summary I am a digital and product marketing professional with 13 years of experience, helping businesses increase their brand presence, engage with their customers and generate revenue throughout the customer lifecycle. My success comes from understanding and speaking to customer needs, creating compelling programs and pushing the boundaries of today's innovative marketing platforms to drive measurable results. Core Qualifications Digital Marketing Social Media Marketing Lead Generation Brand Managemen Online Advertising Search Engine Marketing Product Marketing Strategic & Tactical Planning Storytelling Content Creation Product Messaging Mobile Marketing Experience Company Name City , State Global Sr. Manager, Paid Media 04/2014 Pioneers Rackspace's paid marketing initiatives to drive lead generation and eCommerce conversion through customer engagement Develops strategy for enterprise, mid-market and SMB marketing plans to ensure digital programs contribute to business growth Manages annual budgets of $6M across six differentiated business units Collaborates with Creative, eCommerce and Brand teams to ensure a consistent story is told throughout the user experience Provides business insights to internal clients to realize cross-channel efficiencies and optimization. Company Name City , State Director of Digital Marketing 01/2013 to 11/2013 Led HP Autonomy's search engine marketing, online advertising, blog and social media content and marketing strategy Worked directly with HP Autonomy business units to conceptualize content and messaging and integrate this into lead generating digital campaigns to promote product pushes Created and oversaw blogging platform recognized as the consistent top performer of all HP Software blogs, with over 35 contributing authors Managed HP Autonomy's social profile, increasing social awareness by 50% and digital lead generation by 75% for HP Autonomy within three months through aggressive content creation and promotion Company Name City , State Director of Product Marketing 06/2011 to 01/2013 Worked closely with C-level management to set product vision, messaging and market positioning for Autonomy's Promote suite of technologies Raised portfolio awareness by creating and managing divisional strategic marketing implementation plans across all marketing channels and devices for company's customer experience management , mobile, and eCommerce solutions Conducted educational and promotional speaking engagements, videos, whitepapers and sales collateral for Autonomy's marketing optimization platform, generating over 500 sales leads in one quarter Devised and created high level marketing collateral, including case studies, sales presentations, white papers, and strategic marketing briefs, targeting C-level executives Company Name City , State Account Director 06/2010 to 05/2011 Managed a $5.5M marketing budget, developing and executing marketing strategies and budget planning for major telecommunications company Worked directly with client to create multi-channel e-commerce marketing programs to drive bottom-line results and increase brand loyalty Managed large-scale mobile and website redesign project to raise customer engagement and adoption Developed business strategies that increased product awareness and brand image over website and mobile platforms Company Name City , State Sr. Marketing Manager 01/2008 to 05/2010 Managed all marketing content creation and marketing initiatives for North American market while working with global team to ensure synergies Developed content and executed strategic plans against budget, managing successful project from inception to completion Controlled overall company image and messaging across all marketing collateral in print, interactive, social media and electronic formats Increased brand visibility in North American market by 60% in one year through on and offline marketing campaigns -- including SEO/SEM, mobile, social media, website, events, and print Company Name City , State Account Manager/Director 10/2006 to 11/2007 Developed and executed against interactive marketing plans and initiatives for client's six CPG brands Conducted competitive and industry analysis to make informed recommendations to key stakeholders Improved structure for measuring and reporting campaign performance against ROI, resulting in 75% increase in tracking of KPIs Company Name City , State Interactive Account Supervisor 02/2005 to 10/2006 Identified and scoped interactive opportunities across all agency accounts, including brand, lead generation and e-commerce Developed, trained and enriched agency's interactive department for account management, media and production functions Worked with Business Development team to increase interactive projects by 150% Company Name City , State Sr. Account Manager 09/2003 to 01/2005 Promoted and ensured consistent brand messaging through all interactive channels Developed strategic retail business and interactive marketing plan for client's penetration into growing market segments Conducted and analyzed interactive research and competitive information to advise on brand strategy, increasing brand presence in online sector Company Name City , State New Media Manager 12/2000 to 09/2003 Directed strategic online marketing branding efforts for the Telecommunications, Media & Entertainment and High Tech website segments Created targeted interactive campaigns for select clients, increasing loyalty by 75% in three-month timeframe Implemented online business processes to increase new business leads by 110% in one year Education Masters of Business Administration : International Marketing Georgia State University , City , State , USA International Marketing Bachelors of Science : Dietetics University of Maryland , City , State Dietetics Skills account management, advertising, agency, brand strategy, branding, budget planning, budgets, budget, Business Development, business processes, business strategies, C, competitive, content, content creation, conversion, client, clients, e-commerce, e-commerce marketing, eCommerce, HP, image, industry analysis, Director, managing, marketing plan, marketing plans, market positioning, marketing strategies, marketing strategy, marketing, market, marketing collateral, messaging, enterprise, online marketing, optimization, presentations, Product Marketing, promotion, speaking, reporting, research, retail, sales, strategy, strategic, strategic marketing, strategic plans, white papers, telecommunications, vision, website
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DIGITAL-MEDIA
| 1,314 |
SELF-SUSTAINING ENGINEERING TECHNICIAN Summary Versatile Self Sustaining Engineering Fabrication Technician adept at managing projects and resolving issues as well as hardware troubleshooting. Highly effective at working independently and as part of a team. Recently worked in Diffusion Furnace while making 300mm Wafers. Previously worked in Wet Etch and Plasma Asher while making 200mm and transitioning into the 300mm Wafers. I have an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Experience 10/2000 to Current Self-Sustaining Engineering Technician Company Name － City , State Diffusion Fabrication Technician currently making 300mm wafers. Lead Operation Trainer. Run operational tests on systems and equipment to reinforce proper processes and remedy malfunctions. Rotating Area Coordinator which includes distributing work schedules to other technicians. Plasma Asher as well as Wet Etch Fabrication Technician making 200mm and then 300mm Wafers. Lead Level 3 Maintenance Technician and Level 2 Process Technician. Helped create Level 3 Maintenance training classes to ensure proper training is accomplished. Former Member of the Fab Emergency Response Team. 08/1999 to 09/1999 Production Technician Company Name － City , State Built and tested Ultrasonic Bio microscope and other eye care products from start to finish by inspecting and testing. circuit boards and building the product. Involved in the improving and implementing test procedures for all circuit boards. to insure they run properly. 08/1998 to 08/1999 Electronic Technician Company Name － City , State Troubleshooting and repair of 100 modems per night on average. Helped run other areas of the fabrication line when needed. Education 2000 Bachelor of Science : Electronic Engineering Electronics Engineering Field ITT Techinical Institute － City , State GPA: GPA: 8 Electronic Engineering Electronics Engineering Field Skills Excellent communication, inspecting, Team Lead, modems, processes, Scheduling, Technician, Trainer, Troubleshooting
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ENGINEERING
| 1,743 |
INFORMATION TECHNOLOGY SPECIALIST Experience Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria
(Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Work History Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria
(Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Education Master of Science : Chemical Engineering , 11/2005 University of Lagos - City Master of Science Degree : Computer Science and Information Technology University of the District of Columbia - City Bachelor of Engineering : Chemical Engineering , 09/2001 Federal University of Technology - State Data Communication Network, Course
Title: Ample view towards 5g mobile network The paper focused on the future and technology of the 5G network. University of the District of Columbia - State Information Security, Course University of the District of Columbia - State Tittle: An overview of cloud software-as- a service (SaaS) computing model. The paper focused on SaaS implementation, security, and its challenges. Summary CAREER OBJECTIVES
An accomplished Chemical Engineer and IT Professional, with 10+ years of International work experience in Chemical Engineer Development. Skilled in research and data analysis and experienced in solving complex problems. Seeking to attain a position where I can use my experience in Chemical Engineering and educational background in IT. Affiliations Information Technology Specialist University of the District of Columbia, Workforce development 2018
Licensed Registered Engineer Council for regulation of Engineering in Nigeria COREN) Abuja, Nigeria 2006
"Effective Research/Planning, Organizational Goal Implementation and Sustainable Monitoring Capacity 2014
Building Programme", Richflood International Limited, Abuja, Nigeria
"Project Plans and Implementation Plan Gap Management", Supreme Management Training and 2012
Consultancy Services Limited Johannesburg, South Africa. Highlights Microsoft Products. Highly proficient in Research and Development model. Excellent Interpersonal Skills Administrative and organizational skills Excellent Communication Skills Problem Solving Skills International experience Security analysis Risk analysis and mitigation Administrative Excellent Interpersonal Skills Excellent Communication Cost reduction Databases Database Electronic health records Information Security Market development Materials Meetings Microsoft Products Network management Network Organizational skills Problem Solving Skills Processes Quality Research Risk analysis Safety Security analysis Software development Technical support Troubleshoot View Skills Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, database, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot, view
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INFORMATION-TECHNOLOGY
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SOFTWARE ENGINEERING ANALYST Skills Programming Languages: C, SQL, Python, R, Tableau
developer
Tools: HP ALM Quality center, HP QTP, MS office, Trello- Project management tool, Streak CRM. Accomplishments Certifications: Coursera Introduction to interactive programming using Python,Rice University; Udemy certified SQL. Experience 02/2017 to 07/2017 Software Engineering Analyst Company Name － City , State Enactus chapter of Thapar University
Founded project Soul of the clay as the team lead of Enactus to aid the artisans by up skilling them with modern day
techniques, thereby increasing the income of these artisans by 150%. Executed project Naritva, where I along with my team implemented a socio-economic business model in order to
improve women sanitation in rural areas of India with motive to reduce diseases prevalent among rural women. Executed project Jaivika to bolster farmers by setting up machinery to produce low cost manure from organic waste. Student Alumni Interaction Cell - Administered alumni relations as a senior member in SAIC and held the responsibility of
event management in cultural events. 12/2016 to 02/2017 Software Engineering Analyst Project- Global Site System Services
Delivered automation tools using HP Quick Test Professional and VB script to achieve 95 percent test coverage and
increase the efficiency of process by 25 percent. 12/2015 to 11/2016 Associate Software Engineer Project- Global Site System Services
Worked as a part of quality assurance team for one of the leading Oil and Gas Company by functional testing in a
simulation lab to assure the smooth functioning of 300 sites across the globe. Communicated with a team of business analysts in order to understand the business scenarios and draft test scenarios for
application testing. Education and Training Present Syracuse University － City , State June 2015 B.E : Chemical Engineering MS IM
Thapar University － City India Chemical Engineering 6.7/10 May 2011 Delhi Public School Secured 86.8 percent in Class XII: Mathematics: 96/100, Physics: 81/100, Chemistry: 89/100, English- 91/100 Interests Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival. Skills automation tools, business processes, C, Chemistry, CRM, client, English, event management, functional, HP, image, team lead, machinery, Mathematics, MS office, Oil, developer, Physics, Programming, progress, Project management, Python, QTP, Quick Test Professional, Quality, quality assurance, simulation, SQL, Tableau, VB script Additional Information AWARDS AND RECOGNITION
Accenture Outstanding Performer Award.
Awarded Certificate of appreciation by Enactus India to bring a change using entrepreneurial action.
Awarded Certificate of appreciation by Thapar University to organize first economics festival of the University. Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival.
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ENGINEERING
| 1,756 |
PUBLIC RELATIONS MANAGER Summary Interpersonal skills, public relations.... blabla Experience Public Relations Manager May 2009 to Mar 2012 Company Name － City , State Organizing events for the employees (celebrations, trainings, meetings) Promoting Internships : Internal and External communication Officer at La Poste regional Direction in Marseille, from June to December 2008 : Organizing events for the employees (celebrations, trainings, meetings) Promoting the organization development strategy among employees and contribute maintaining a good level of satisfaction at work Promote new services offered by La Poste to important clients in the region Constantly animate the intranet, through articles about the business or illustrating good practices or employees of the month Writing articles for the journal Jourpost, press releases regarding my projetcs at hand, or sales pitches aimed at heads of departments about the organization leading strategy in order for them to inform their team. Public Relations Officer May 2007 to Jul 2015 Company Name － City , State Contribute to organize the annual fair event PAPIER 2007 (find artists, catering, spot) Promote the AGAC in order to find sponsors to support the Association during the annual recurrent fair event Papier Suggest a marketing strategy plan to appeal to private as well as public donators Photography Assistant at the photo gallery at Paris Match, Hachette Filipacchi Medias, in Paris from January to May 2005: Manage the archives of photos, Analyse the new photographs to be bought or rejected, Communicate with the photographers. Promoting Kedge-Business school (previously Euromed-Marseille) in June 2004: Communicate with the future students, Organize the interviews order, Provide assistance to the jury, Manage the supply stocks for the event and, Participate in tours of the city. Project Manager for Gestion Lastchance from May to July 2007. Relevant coursework: Consumer behaviour Marketing communications Marketing management Advertising campaign management Change management Intern Communication. Regional Communication Manager Feb 2013 to Feb 2014 Company Name － City , State Develop and follow the executive communication strategy for all the Chambers Press Relations (advertising campaigns, press kits, press releases) Events (speech writing, managing service providers, Drafting both corporate and executive communication media (support the local Chambers through providing them proven tools, leaflets, posters created regionally) Define with a graphic agency the new signature of the CRMA PACA and roll it out to all of the Chambers. Education Bachelor of Science , Marketing Communications East Tennesse State University － City , State Master of Science , Communication 2008 IAE d'Aix-en-Provence － City , France Master of Science , Change management (human ressources) IAE d'Aix-en-Provence － City , France GPA: GPA: 3.7 GPA: 4.00 Bachelor of Science , Marketing 2006 Kedge Business School － City , France Cambridge Advanced Certificate of English obtained in 2001.
- Cambridge First Certificate of English in 2000.
- Scientific Baccalaureate (General Studies Certification), European (English-speaking) mention, obtained in 2003, in an international high school, in Luynes, France. Master 2 en Management de la Communication d'entreprise,
2008/2009
Diplôme d'Université Communication et Management du Changement,
IAE d'Aix-en-Provence, Puyricard, France. Bachelor of Business Administration , Spécialité Marketing Communications 2006/2007 East Tennessee State University － City , State , USA Spécialité Marketing Communications Diplôme du Programme Cesemed, Euromed Marseille Ecole de Management, Marseille, France. programme franco-américain (double diplôme) Divers Autonomie, Polyvalence Intérêts : voyages, lecture, théâtre Permis B Accomplishments Media planning. Media. Academic experiences: American Marketing Association member: AMA is one of the largest marketing organizations in the world (over 38,000 members worldwide) that enables its members to keep up with the marketing news and provide them with opportunities to meet professionals and develop their skills. http://www.marketingpower.com/my-marketingpower.php Second Life project: developed a marketing plan to launch a product in an online community. Sales demonstration: professional sales presentation of a travel bag from LANCEL. Advertising campaign project: SWOT analysis of McDonalds, Research and analyse the fast food industry current situation (who are our competitors. What differentiates us from them. Stage of industrial growth ?...), Create a survey to evaluate the current situation of our product to advertise: "Spicy Chicken burger" from McDonalds, and determine the target market segment, Define the brand positioning strategy and select the appropriate media, Establish the financial budget for the campaign choosing the best ways to promote our product efficiently, Create the ads. Languages Fluency in English and French and intermediate level in Spanish Skills Projet management, Change management, writing skills
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PUBLIC-RELATIONS
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