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Where can I use my card? | Your Elektra Go Card may be used in-store and online � everywhere Debit Mastercard is accepted. However, your card may not be used at adult or online gambling sites. |
How do I check the balance on my card? | You may check your card balance at any time by using the Elektra Go Mobile App or by calling Customer Service at 1-888-534-6229 |
Will I be charged a fee at an ATM? | There is no fee to withdraw funds from a MoneyPass� ATM.
If the ATM does not display the MoneyPass logo, you will be charged a $2.95 ATM Withdrawal Out-of-Network Fee.
You may also be charged an additional fee by the ATM operator or network. Find an ATM |
Is there a dollar limit on ATM withdrawals? | Yes, you are limited to withdrawing $510 per day at ATMs. |
How do I report my card lost or stolen? | To report your card lost or stolen, call Customer Service immediately at 1-888-534-6229. |
How do I contact customer service? | To contact Customer Service, call 1-888-534-6229. |
Am I liable for unauthorized transactions? | You must notify us immediately at 1-888-534-6229 of any unauthorized use.
For specific restrictions, limitations and other details, please consult your Cardholder Agreement. |
When will my direct deposit be available in my card account? | Your funds will normally be available on your payday if you are using direct deposit. |
How do I dispute a transaction? | If you believe there has been an unauthorized transaction or error on your account, call Customer Services at 1-888-534-6229. Or you can send a dispute in writing to:
Elektra Go Prepaid Mastercard
PO Box 1124
Sioux Falls SD 57101 |
When I apply for the card, will you check my credit? | No, the Elektra Go Card is a prepaid card, not a credit card, and no credit check is required. |
How do I apply for an account? | Download the Elektra Go Mobile App available in the App Store� and Google PlayTM and complete the application. |
Do I need a social security number to apply? | Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a card account.
This helps the government fight the funding of terrorism and money laundering activities.
If you do not have a social security number, you can also apply using your Mexican Consular ID, Mexican Passport or Mexican INE. |
How can I close my card? | You may close your account by contacting customer service at 1-888-534-6229 or writing to us at:
Elektra Go Prepaid Mastercard
PO Box 1124
Sioux Falls, SD57101 |
How do I change my address? | You may change your address via the Mobile App or by calling Customer Service at 1-888-534-6229. |
How do I change my PIN? | You can change your PIN by calling 1-888-534-6229 and following the prompts or by logging in to your Elektra Go Mobile App and selecting the Change PIN option. |
How do I find my routing number and account number for direct deposit? | You may find your routing number and account number by logging in to the Elektra Go Mobile App and select:
My Account > Direct Deposit where you can view your account details. |
Can I receive a third party deposit to my account? | No, only deposits in your name may be made to your account. Please see your Cardholder Agreement for full details. |
How can I load money on my card? | Money can be loaded onto your card by enrolling in direct deposit or with cash at participating GreenDot� and Mastercard rePower� reload network locations. Sign in to the Mobile App to find a retail load location. |
What is a CVV and where can I find it? | The CVV is the Card Verification Value, a 3-digit number on the back of your card directly to the right of the signature panel. |
How do I load my account using a barcode? | From Home, tap on �Add Money� and then on the �With a barcode� option on the �Fund your account� panel. Follow the instructions on the next screen. |
How do I reset my online account password? | You can reset your password by opening your Elektra Go Mobile App, click login, enter your phone number, and then select the forgot password on the screen. |
How do I link my existing bank account to my card? | We are working hard to provide this feature to you. This is not yet available, but please check back soon. |
What if I insert my card in an ATM and it doesn�t give it back? | You should contact the ATM owner or call Customer Service at 1-888-534-6229.
Customer Service will provide assistance in issuing you a new card. |
When will my card arrive? | Your card will arrive in 7-10 business days.
If you do not receive your card, please contact Customer Service at 1-888-534-6229. |
Where can I find my monthly statements? | To access your monthly statements, open the Elektra Go Mobile App, tap on Transactions and then the Statements option. |
How do I change the phone number associated with my Elektra Go login? | To change your phone number, please call Customer Service at 1-888-534-6229. |
How do I send money to Mexico? | Log in to the Elektra Go app and from the home screen tap the Send Money button and choose to a friend or family in Mexico > add or select your recipient > enter the transfer amount > select the delivery methods and follow the prompts. |
Can I send money from anywhere in the US? | You can send up to $7,999 within 30 calendar days.
You can make 6 transfers in one day and 12 within 30 calendar days. |
What is the Transaction Processing time? | The transaction will be available from 30 minutes to 1 hour when sending money with your Elektra Go Card. |
How can my beneficiary receive the funds? | Account Credit - The recipient can receive the funds directly to their Banco Azteca account or baz superapp account.
Cash Pickup � The recipient can go and collect the funds at the selected Elektra location. |
What does my recipient need for cash pickup? | Your recipient must provide the Transaction Number and present a valid government-issued photo ID such as a National ID Card, Passport, etc. |
What is the refund timeframe? | You can cancel for a full refund within 30 minutes of payment in the Elektra Go app unless the funds have been picked up or deposited.
We will refund your money within three (3) business days of your request. |
How long does a remittance take? | Typically, a remittance transaction will be successfully received within a few minutes. |
Can I keep the same exchange rate from a cancelled transaction? | The exchange rate is dictated by the currency market, and it may vary from one moment to another.
It is not possible to guarantee that the same rate will remain in a 2nd transaction. |
Can I change my beneficiary information on an existing Transaction? | To make a chance to beneficiary information on an existing transaction, we recommend you call customer service to cancel the transaction and begin a new one. You may reach customer service 24 hours a day 7 days a week at 1-888-534-6229 |
Can I cancel a transaction? | You can cancel for a full refund within 30 minutes of payment in the Elektra Go app unless the funds have been picked up or deposited.
We will refund your money within three (3) business days of your request. To cancel a transaction please call customer service at 1-888-534-6229. |
Is there a penalty if I cancel a transaction? | No.
You can cancel for a full refund within 30 minutes of payment in the Elektra Go app unless the funds have been picked up or deposit. We will refund your money within three (3) business days of your request. |
This is the dataset used to fine tuning (train) the LLama2. This dataset has the original questios (FAQs), with only 37 samples and 2 features (questions and answers). This version dataset is in ENLIGSH:
Another dataset was created to increase the number of samples by applying data augmentation (synthetic data). Check dataset in Fraternitas repo
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