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0 | americanair after 3 days no bags amazing the way that you neglect customers |
0 | americanair worst airline ever we have been stranded for 24 hours because of your 7 hour delay with flight 104 last night |
0 | americanair is there not an email address i can send my issue to you guys screwed up and rebooked my flight to the wrong day please help |
1 | americanair i have an issue that requires a bit more than a tweet to explain do y'all have an email |
0 | americanair pls help this is seriously beyond ridiculous |
0 | americanair please call us back to rebook 7403607771 we need to get back to columbus please help |
0 | americanair rebooked for tomorrow morning never been here not sure what i can see before tomorrow morning |
0 | americanairstill waiting for a call backattempt 9 and hour 13cant put a hold on an online tix we are within seven day window |
0 | americanair
seats gvn away 7 strangers in 2 chicago rented van drove to toledo no help no offer no hotel httptconxqijcojnj |
0 | americanair gold elite loyalty customercant count on my hometown preferred airline to do right bummed |
0 | americanair tcunningham10 please call us back to rebook 7403607771 we cant through we need to get to columbus |
0 | americanair flight to dca i need to change asap help cant get through |
0 | americanair my flight is cancelled flightled and we can only call in but you arent accepting calls how do i reschedule my flight |
0 | americanair jacquelyn at charlotte just denied me compensation after 2251 was cancelled flighted due to plane malfunction well within your control |
1 | americanair flight 1041 is the first flight |
2 | americanair always love opening the upgrade email |
0 | americanair called executive platinum desk and got a two hour call back time 25 hrs late flightr still no call and still stuck in chicago |
0 | americanair i need to order a special meal and i cant reach aa been on hold for over 2 hours |
0 | americanair two delayed flights today that werent weather relate flightd keep up the good work |
0 | americanair two hours late flightr and still waiting for a callback need to reschedule flight 1027 hopefully to the late flightr one tomo not cancelled flighted |
0 | americanair 245 im about to take off but one of your reps at a different gate was rude when i asked for assistance thanks though |
0 | americanair flt cancelled flighted rescheduled to bad time tried 800 3hrs website states cant do onlineuseless website help |
0 | americanair were still stucked in the airport aadelay aa919 |
2 | americanair flight 2954 dallas to grand junction amazingflightcrew |
0 | americanair redirect my flight without telling me service is abysmal |
0 | americanair really american airlines service is las vegas is shocking absolute jokers take your reputation more seriously |
0 | americanair no one received text alerts automated calls anything either literally no information as to what was happening |
0 | americanair aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags bag fnd aa then refsd to fix tkts they cnceld said 360 to fly |
1 | americanair just downloaded the app for iphone notice drink coupon but nothing is displayed getting ready to fly |
0 | americanair the reservation system wont even let us leave our phone i have no way to fix that you rebooked me on wrong day |
2 | americanair yep theyve been good now can you make that 1535 flight to mci wait just a tick |
0 | americanair we got to 15 minutes after takeoff time before anyone wandered over to address the line of people |
0 | americanair been rebooked for tomorrow you failed to put me on dl flight today despite my asking and available seat dl still available |
0 | americanair 1st leg of my flight 2 nyc tomorrow has been cancelled flightled if you make me hold for 2hrs i may miss my only chance back home |
0 | americanair there was also not one single person at the counter answering questions for our plane full of confused people no staff at all |
0 | americanair thats a complete cop out u ask what the issues are then do nothing about it how are we supposed to sort the situation now |
0 | americanair fcuk you shit service you got no fans |
0 | americanair flight for tomorrow has already been cancelled flightled what do i do now |
1 | americanair i will thank you what do i do if i cant get through and my flight on hold cancelled flights |
1 | americanair so how do we get me a person |
0 | americanair not only did you rebook me on the wrong day your phone system says it cant handle the volume and hangs up on me |
1 | americanair where do i look for cabin crew vacancies |
0 | americanair how did my prime ticketed seat get switched on aa 343 not sure whats going on here |
1 | americanair hi how are you |
0 | americanair cannot talk to any agents keep getting hung up on crazy |
0 | americanair cancelled flights my flight doesnt send an email text or call now im stranded in louisville |
0 | americanair hi you cancelled flightled our flight back to the us and now wont take our call what are we supposed to do |
0 | americanair i got rebooked on on us airways by you guys but the flight i got wont work any help would be appreciated |
0 | americanair on hold for 20 mins and then used the call back service only to have an agent call me and put me on hold foreveranyone there |
1 | americanair can you upgrade with cash to main cabin extra after buying an aadvantage mileage saver using miles cant seem to do it |
0 | americanair americanair how do you expect to do that |
0 | americanair my flights tomorrow were cancelled flighted cant do anything online and cant get through on phone help |
0 | americanair they did tell that our luggage stayed inside the plane look this video httptcoyokkhhqcmp |
0 | americanair karabuxthomps yeah i have a lot of questions number one how dare you |
1 | americanair hi guys checking in usaa 639 jfk phx and renewed admirals club today |
1 | americanair hey guys dmed you a question about when 500mile upgrades post after earning hope to use tomorrow |
0 | americanair tried that and cant get through |
0 | americanair ive been booked on the wrong flight and now pe desk has a wait of more than 2 hours |
0 | americanair you think i havent tried that multiple times the status of my bag is that it shouldve been here yesterday so disgusted |
0 | americanair thnkx bt dont help now we will need to go way out of our way to get where we need to be for the u charge this sux neveragain |
0 | americanair i get amp can appreciate that ive just had so many problems in the last year flying with guys pretty aggravating |
0 | americanair not sure why i would bother when the agent at the airport didnt help amp nobody on phone would ticket cancelled flightled for no reason |
0 | americanair help needed complaint ticketed passenger with no available seats scheduled to leave late flightr today |
0 | americanair leave our luggage in the baggage claim without any previous information thats not the deal httptcootty5rymzd |
1 | americanair 2 hours to be answered on a call |
0 | americanair somehow between dfw and mia i got bumped from 12b all the way to 41g on 2312 whats up with that |
0 | americanair americanairlines 1 12 hr wait for bags if this is the a taste of the worlds largest airline heaven help aviation |
0 | americanair macario2 but you are late flight again again and again where are the crew |
2 | americanair
fantastic support by the twitter team i appreciate it thanks again |
1 | americanair hung up on now many times trying to cal 8004337300 crazy |
0 | americanair thats quite an impressive list of fees |
0 | americanair golfwithwoody dont buy it woody theyre making it much worse with understaffing rudeness and prerookie mistakes |
0 | americanair you have to run the engine to troubleshoot an issue before boarding the plane how about another plane aa2227 miatoiah |
0 | "americanair russellswriting russ please contact reservations at 8004337300 for reflight booking problems options" good luck with that |
0 | americanair flight was cancelled flightled can you guys help |
0 | americanair changed flight from bna to 220 ahead of weather slammed me with cost diff because no weather advisoryreally |
0 | americanair my itinerary was from ewr to dallas to la you cancelled flightled my flight you have my money find a way to get me there from ewr |
0 | americanair an hour at baggage carousel and still no luggage nail in the coffin |
2 | americanair nicest people ever flight to chicagothanks david deane amp norma sedholm for making me feel comfortable |
0 | americanair cant get thru by phone to use a credit thats about to expire frustrated aacom |
1 | americanair when is next lax jfk flight today |
2 | americanair appreciate update have also appreciated our pilots effort to explain to us just now accurate authoritative comms is vital |
0 | americanair now down to only one agent helping a stagnant line of almost 100 customers super |
0 | americanair the bad weather wasnt a surprise you should have doubletriple staff on hand to handle calls way to treat your customers |
0 | americanair after all the plane didn't land in identical or worse conditions at grk according to metars |
0 | americanair flight cancelled flighted out of lax for tomorrow due to connection in dfw help please we can go out of orange or burbank |
0 | americanair first the pilot then the catering |
0 | americanair also not the reservations teams fault bad topdown decision i feel bad for the reservations and social media teams |
0 | americanair i would like a refund for this flight they delayed the flight 5 times i feel like youre making fun of us |
0 | americanair thenatek i submitted a complaint via that link in dec amp followed up in jan never heard back badcustomerservice |
2 | americanair greatest newark gate agents ever david deane norma sedholm and luz calderon just made me feel like a king americanairlines |
0 | americanair flights been cancelled flightled cant get through to the desk and nothing showing online under my reservation what do i do |
0 | americanair the point of the pic if your reps struggle with the merger this much imagine how it is for the public httptcohqdb5iruvg |
0 | americanair flight was 2488 out of ewr stop at dallas then to la i need to be in la tonight |
0 | americanair i was flying from ft lauderdale fl to seattle wa on the 02282015 until the 03032015 and they dont want to honor my flight |
0 | americanair wasnt able to get on hold your system kept kicking me to the main menu |
0 | americanair seattle checkin 1 desk servicing full service line 2 desks servicing priority full srvc wait 30 minutes customer svc fail |
0 | americanair hey tried calling customer service and was told theres a 2 hour wait this has been for the past 4 hours thanks you suck |
0 | americanair since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport |
0 | americanair but have been yet to receive assistance from one of your agents in securing a new connection many will now miss work tomorrow |