Recent Advances towards Safe, Responsible, and Moral Dialogue Systems: A Survey

Abstract

With the development of artificial intelligence, dialogue systems have been endowed with amazing chit-chat capabilities, and there is widespread interest and discussion about whether the generated contents are socially beneficial. In this paper, we present a new perspective of research scope towards building a safe, responsible, and modal dialogue system, including 1) abusive and toxic contents, 2) unfairness and discrimination, 3) ethics and morality issues, and 4) risk of misleading and privacy information. Besides, we review the mainstream methods for evaluating the safety of large models from the perspectives of exposure and detection of safety issues. The recent advances in methodologies for the safety improvement of both end-to-end dialogue systems and pipeline-based models are further introduced. Finally, we discussed six existing challenges towards responsible AI: explainable safety monitoring, continuous learning of safety issues, robustness against malicious attacks, multimodal information processing, unified research framework, and multidisciplinary theory integration. We hope this survey will inspire further research toward safer dialogue systems.