Datasets:

splevine

/

dstc11-intent

like 0

banking_0194

banking_0194_022

Customer

And, can you tell me if there's any fees associated with this wire transfer?

['InformIntent']

AskAboutTransferFees

banking

banking_0195

banking_0195_001

Customer

Hi, my friend's daughter is selling girls' scout cookies so I need a little bit of cash for that.

['InformIntent']

FindATM

banking

banking_0195

banking_0195_021

Customer

also, could you tell me what my balance is at the moment?

['InformIntent']

CheckAccountBalance

banking

banking_0196

banking_0196_009

Customer

Well unfortunately I'll be switching banks and I no longer need to use this bank.

['InformIntent']

CloseBankAccount

banking

banking_0196

banking_0196_031

Customer

Ma'am I'd like to put it in my new account .

['InformIntent']

ExternalWireTransfer

banking

banking_0197

banking_0197_001

Customer

yes, hello Crystal. I would like to update some of my personal information. Basically my address.

['InformIntent']

UpdateStreetAddress

banking

banking_0198

banking_0198_001

Customer

Hi. Yes ma'am. I'm calling because I'd like to update some of my personal information.

['InformIntent']

UpdateEmail

banking

banking_0200

banking_0200_001

Customer

yes. Hello. I'm Pauline. I'm a customer with you guys and I have an account there. I actually have a checking account and actually, I'm calling to dispute a charge that I see online can can someone help me with that?

['InformIntent']

DisputeCharge

banking

banking_0200

banking_0200_023

Customer

actually I actually I would like to check my my savings account real quick. I haven't looked at that in a while. Can can you check on that for me real fast, and just tell me what the balance is?

['InformIntent']

CheckAccountBalance

banking

banking_0201

banking_0201_001

Customer

Yes, I need to change some information on my account.

['InformIntent']

UpdateEmail

banking

banking_0201

banking_0201_052

Customer

Yeah, can you tell me my checking and savings account balances?

['InformIntent']

CheckAccountBalance

banking

banking_0201

banking_0201_070

Customer

OK, can I transfer some money while I have ya on the phone?

['InformIntent']

InternalFundsTransfer

banking

banking_0201

banking_0201_080

Customer

And what's the updated amount on my checking?

['InformIntent']

CheckAccountBalance

banking

banking_0203

banking_0203_017

Customer

Well yeah, actually, I was kind of interested in seeing how I can I can't put my finger on it, I believe it's called a transfer, oh yeah, an internal transfer. Can you help me with that?

['InformIntent']

InternalFundsTransfer

banking

banking_0203

banking_0203_057

Customer

Well yeah I was wondering how soon will I have access to that money? Will that take like is that like three business days? you know I'm kind of new new to doing this internal transfer. How does that work?

['InformIntent']

AskAboutTransferTime

banking

banking_0203

banking_0203_077

Customer

Well that's just wonderful! Is that open twenty-four hours? Is only open during the business hours?

['InformIntent']

GetBranchHours

banking

banking_0204

banking_0204_001

Customer

Hi Rose. My name is Kim. I need some help with my account today. I would like to actually close it.

['InformIntent']

CloseBankAccount

banking

banking_0204

banking_0204_018

Customer

Right, yes. transfer the balance left. I. I. What I'm what is the balance that's left in there?

['InformIntent']

CheckAccountBalance

banking

banking_0204

banking_0204_021

Customer

OK. Perfect. yes, I'd like to transfer the balance to

['InformIntent']

ExternalWireTransfer

banking

banking_0204

banking_0204_022

Customer

To this new checking account. and I have the routing number and the checking account number for them whenever you're ready.

['InformIntent']

ExternalWireTransfer

banking

banking_0205

banking_0205_001

Customer

Hi Lars. I need to close my savings account. can you help me with that?

['InformIntent']

CloseBankAccount

banking

banking_0206

banking_0206_001

Customer

Yes, this is Jennifer Johnston. I have a transaction on my account that I didn't make. I just need to check on that, please.

['InformIntent']

DisputeCharge

banking

banking_0207

banking_0207_015

Customer

Yeah. So, I need to find a location that's close to my home.

['InformIntent']

FindBranch

banking

banking_0207

banking_0207_029

Customer

OK. And, how late is that location open? Do you know?

['InformIntent']

GetBranchHours

banking

banking_0207

banking_0207_033

Customer

All right. I'm writing this . And, also could you give me a phone number for that branch too?

['InformIntent']

GetBranchInfo

banking

banking_0207

banking_0207_043

Customer

OK. While you have my account open can you tell just to make sure that I don't have anything pending to come out right now. I just don't want my account to be over drafted, that's all.

[]

CheckTransactionHistory

banking

banking_0208

banking_0208_001

Customer

Hello Erica. I would like to see what is the nearest branch is?

['InformIntent']

FindBranch

banking

banking_0208

banking_0208_003

Customer

Actually, I changed my mind. I would like some assistant with updating my personal information please.

['InformIntent']

UpdateStreetAddress

banking

banking_0209

banking_0209_003

Customer

I think an ATM will work just fine. I just need something. I just need what's the closest to me.

['InformIntent']

FindATM

banking

banking_0209

banking_0209_017

Customer

OK is is there a branch nearby?

['InformIntent']

FindBranch

banking

banking_0209

banking_0209_023

Customer

and could you really quickly just confirm my balance for me right now?

['InformIntent']

CheckAccountBalance

banking

banking_0209

banking_0209_027

Customer

And do you have. Can you see my the balance of my savings account too?

['InformIntent']

CheckAccountBalance

banking

banking_0210

banking_0210_003

Customer

OK so, there's something off on my account balance. Like it is way less than it should be and I I can't figure out why, and I I couldn't get into my my mobile app. so I I that's why I'm calling. I just gotta figure out what's wrong with the account.

['InformIntent']

DisputeCharge

banking

banking_0210

banking_0210_042

Customer

I would like to go ahead. Can we can we lock that? Can we go ahead and just send me a new card because I'm thinking somehow. I mean I've got I've got the card on my person, but I'm unable to use my I couldn't use my card or credentials to get into to my app, and I had that stuff saved so I'm thinking that somehow someone got my password or something.

['InformIntent']

RequestNewCard

banking

banking_0211

banking_0211_001

Customer

Yes. I'd like to update my checking account information. Please.

['InformIntent']

UpdateEmail

banking

banking_0211

banking_0211_025

Customer

Oh great. Thank you. Now, one other thing. I would like to close my account. Can you tell me how I can go about doing that?

['InformIntent']

CloseBankAccount

banking

banking_0212

banking_0212_004

Customer

OK. I need to complete a wire transfer to send money to my son.

['InformIntent']

ExternalWireTransfer

banking

banking_0212

banking_0212_019

Customer

Yes, please. Also, can you tell me my last transaction?

[]

CheckTransactionHistory

banking

banking_0213

banking_0213_001

Customer

Yeah, I'm trying to find and locate a new banking branch. I've moved.

['InformIntent']

FindBranch

banking

banking_0214

banking_0214_009

Customer

Yeah. Well anyway, I actually want to open a new account.

['InformIntent']

OpenBankingAccount

banking

banking_0214

banking_0214_056

Customer

So I don't want to close the new account. I want to close an account that's existing that it's just it's just a checking account.

['InformIntent']

CloseBankAccount

banking

banking_0214

banking_0214_059

Customer

Yeah. So it it's an old one that I I had as like the custodial account. So, like, one that I used to have with like on it with me but now they are not on it and I wanna make a brand brand new one.

['InformIntent']

OpenBankingAccount

banking

banking_0214

banking_0214_085

Customer

No. I just want to close it.

['InformIntent']

CloseBankAccount

banking

banking_0215

banking_0215_012

Customer

well Rose I need some help today please with a transaction. I just opened up my my statement that I got in the mail and there was a charge on there I didn't recognize. So I was wondering if you could help me out with that.

['InformIntent']

DisputeCharge

banking

banking_0216

banking_0216_050

Customer

OK. Yes, but I also noticed something. I have a some charges here on my phone. from from my accounts. You know, I just found out that you guys have been charging me. I don't know what's this charge is all about you know, so can you explain that to me, please?

['InformIntent']

DisputeCharge

banking

banking_0217

banking_0217_004

Customer

Well, my wife got a flat tire and her car got towed to the shop and now I need to move money into her account so she can get it fixed.

['InformIntent']

InternalFundsTransfer

banking

banking_0217

banking_0217_022

Customer

How much does she have? Can you tell?

['InformIntent']

CheckAccountBalance

banking

banking_0218

banking_0218_002

Customer

Hi I got a mail this today and It say something about you guys raising the fees, my monthly fee.

['InformIntent']

ReportNotice

banking

banking_0219

banking_0219_005

Customer

Mine mine is not so good. I was calling in to ask for my branch. I need. I need to make a deposit.

['InformIntent']

FindBranch

banking

banking_0220

banking_0220_001

Customer

I just got to the bank and it's closed and I need to make a deposit. I need to deposit a check so, I need to know if there's another one open somewhere.

['InformIntent']

FindBranch

banking

banking_0221

banking_0221_001

Customer

Hi Michael, I was calling to check the balance of my account.

['InformIntent']

CheckAccountBalance

banking

banking_0222

banking_0222_017

Customer

Oh yeah I habye bye, I have one more I need help finding the nearest ATM near me. And I also need help finding something that's kind of farther away. If that's possible?

['InformIntent']

FindATM

banking

banking_0223

banking_0223_003

Customer

Yes. I'm gonna need to close my savings account. I do wanna keep my checking account but I I need to close the savings account.

['InformIntent']

CloseBankAccount

banking

banking_0223

banking_0223_019

Customer

Yes and I'd also like to know what that what that balance was.

['InformIntent']

CheckAccountBalance

banking

banking_0224

banking_0224_001

Customer

hi, I called earlier about my checking account count balance but I forgot to write it down so I'm calling to see about my checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0225

banking_0225_021

Customer

Just go ahead and put it all in the money market account. And can you confirm the current total balance on the savings account I'm closing?

['InformIntent']

CheckAccountBalance

banking

banking_0226

banking_0226_004

Customer

Mm thank you. And the carrier cannot switch over the number to my new phone. So I had to get a new number. The problem is I used the old I used the old number for security on this account. can you help me with that?

['InformIntent']

UpdatePhoneNumber

banking

banking_0227

banking_0227_003

Customer

I am doing quite well. Thank you. I was calling to see if I could check my savings account balance with you, please?

['InformIntent']

CheckAccountBalance

banking

banking_0227

banking_0227_013

Customer

Well, we moved not too long ago and when I went up to the driver's license place, to change my address up there, they went ahead and changed my license number. You know, over from my social security number to an actual driver's license number. So I'm not sure what you have on file. The original number, it was three four five four six five nine five one.

[]

UpdatePhoneNumber

banking

banking_0227

banking_0227_037

Customer

Yes ma'am. Actually could I transfer the, or transfer five hundred dollars from my savings account into my checking account?

['InformIntent']

InternalFundsTransfer

banking

banking_0229

banking_0229_001

Customer

yes, my name is Rick Lawson. I need the, I need the location to some good ATM machines, please.

['InformIntent']

FindATM

banking

banking_0229

banking_0229_029

Customer

no. I would like to know what's the withdrawal limit?

['InformIntent']

GetWithdrawalLimit

banking

banking_0229

banking_0229_031

Customer

OK. how about cash deposits?

['InformIntent']

AskAboutCashDeposits

banking

banking_0231

banking_0231_021

Customer

OK. That's good because I did lose the card and I haven't been able to find it. So, that will make is so no one can use the card. Is that correct or do I need to go through a whole new process with that?

['InformIntent']

ReportLostStolenCard

banking

banking_0232

banking_0232_003

Customer

I I think I lost my card.

['InformIntent']

ReportLostStolenCard

banking

banking_0233

banking_0233_015

Customer

Oh yes. I see it. Thank you. Also, one more thing. I want to dispute a transaction on my account that was made on my credit card.

['InformIntent']

DisputeCharge

banking

banking_0234

banking_0234_011

Customer

OK. Oh wow. I want to close my savings account.

['InformIntent']

CloseBankAccount

banking

banking_0235

banking_0235_056

Customer

Yes sir. One more thing. I wanna change my email address on my account. That would be all.

['InformIntent']

UpdateEmail

banking

banking_0236

banking_0236_035

Customer

I actually am interested in opening a checking account with you guys. I'm trying to open up another account and possibly close my checking account with Chase.

['InformIntent']

OpenBankingAccount

banking

banking_0237

banking_0237_001

Customer

Good morning. I'm calling because I want to transfer some money from my checking account to my son's checking account. His truck broke down and I'm out of town.

['InformIntent']

ExternalWireTransfer

banking

banking_0237

banking_0237_016

Customer

May I check my balance first?

['InformIntent']

CheckAccountBalance

banking

banking_0238

banking_0238_009

Customer

Locations do you have close to my house?

['InformIntent']

FindBranch

banking

banking_0238

banking_0238_017

Customer

OK. Phone number please.

[]

GetBranchInfo

banking

banking_0238

banking_0238_026

Customer

OK well then can you give me the balance on my checking and savings account?

['InformIntent']

CheckAccountBalance

banking

banking_0238

banking_0238_056

Customer

OK what's your main branch address then?

['InformIntent']

GetBranchInfo

banking

banking_0239

banking_0239_001

Customer

Hi, I just recently moved to Kansas City and I'm trying to find a banking branch nearby. Could you help me with that?

['InformIntent']

FindBranch

banking

banking_0239

banking_0239_025

Customer

OK, I won't be able to do that. I just I just have one more really quick question if you don't mind. I just wanted to know, does that Runner Road location have an actual drive-through?

['InformIntent']

GetBranchInfo

banking

banking_0240

banking_0240_003

Customer

Oh I'm good I just have to do a few changes on my account.

['InformIntent']

UpdatePhoneNumber

banking

banking_0241

banking_0241_001

Customer

Hello. I'd like assistance in making a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0242

banking_0242_026

Customer

Yeah but before we do that I think what I wanna do is I want to close my other checking account. I just never use it and you know my husband is always bothering me to to why do I have this account so why don't I go ahead and close that account? right now.

['InformIntent']

CloseBankAccount

banking

banking_0243

banking_0243_001

Customer

Yes and my AJ and I'm trying to figure out where's the nearest branch in my area?

['InformIntent']

FindBranch

banking

banking_0244

banking_0244_001

Customer

Yes, hello Laurie. I'm calling because I really need to find a branch and I'm a little frustrated. And I do apologize about this.

['InformIntent']

FindBranch

banking

banking_0244

banking_0244_013

Customer

OK. since today is Tuesday, I don't know if I'll be able to get to either one of those branches before Friday or Saturday. Are you guys actually open on the weekends?

['InformIntent']

GetBranchHours

banking

banking_0244

banking_0244_024

Customer

OK. And just in case for some reason I need to contact the actual branch can you give me the phone number?

['InformIntent']

GetBranchInfo

banking

banking_0245

banking_0245_002

Customer

I would like to a stolen card.

['InformIntent']

ReportLostStolenCard

banking

banking_0245

banking_0245_020

Customer

I'll also like to change the email address.

['InformIntent']

UpdateEmail

banking

banking_0246

banking_0246_025

Customer

OK. That one is a little bit further can you give me one more?

['InformIntent']

FindBranch

banking

banking_0246

banking_0246_031

Customer

All right. And by the way, what's the balance on my savings account?

['InformIntent']

CheckAccountBalance

banking

banking_0247

banking_0247_001

Customer

yes, this is Will Preston, and I need to locate a close ATM.

['InformIntent']

FindATM

banking

banking_0247

banking_0247_009

Customer

OK, that's better does it have an ATM located at the branch?

['InformIntent']

GetBranchInfo

banking

banking_0247

banking_0247_013

Customer

Can you check my checking account balance for me, please?

['InformIntent']

CheckAccountBalance

banking

banking_0248

banking_0248_001

Customer

Hi, I would like to make a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0249

banking_0249_003

Customer

I'd like to transfer some funds between my checking account and my savings account.

['InformIntent']

InternalFundsTransfer

banking

banking_0249

banking_0249_021

Customer

Yes. that's that's a good idea. What is my. Before I make the transfer. What is the current balance on my checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0249

banking_0249_031

Customer

The no that sounds pretty simple too and thank you for that information. Let me could you verify or verify could you tell me what is the closest branch to where I live?

['InformIntent']

FindBranch

banking

banking_0250

banking_0250_001

Customer

Yes. I need to speak to someone about. Well, I've lost my debit card.

['InformIntent']

ReportLostStolenCard

banking

banking_0250

banking_0250_060

Customer

OK. So I'm gonna update my new address then.

['InformIntent']

UpdateStreetAddress

banking

banking_0254

banking_0254_014

Customer

well I need your help today please, Rose. I need to make a wire transfer to my friend's account please.

['InformIntent']

ExternalWireTransfer

banking

banking_0254

banking_0254_045

Customer

Yeah, if we can update that while I have you if that would be OK to my my new address.

['InformIntent']

UpdateStreetAddress

banking

banking_0254

banking_0254_071

Customer

while I have you, I'd also like to close my savings account.

['InformIntent']

CloseBankAccount

banking