Index
int64 2
15.6k
| Utterance
stringlengths 44
202
| Predicted_Intent
stringclasses 18
values | Intent_Score
float64 0.3
0.38
| Sentiment
stringclasses 3
values | empathy_score
int64 0
2
| listening_score
int64 0
1
| Topic
int64 1
10
| Topic_Name
stringclasses 9
values | rsic_score
float64 1
3.16
| RSICs
stringclasses 2
values | fallback_type
stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|---|---|---|
2,819 | Can I get assistance in LHR when I land on my cname- Business Class flight and have to change terminals to continue my journey in transit on Thai Airways, a non award flight. | ChangeFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
9,253 | If I book my flight through princess cruise, so I can have one bill. Can I use my --- signature miles to upgrade? | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
220 | Okay,arrive in Oslo at 5:00pm and catch Flight to Copenhagen at 5:30pm - will I be able to do that in 30 Minutes ? | PetTravel | 0.3 | POSITIVE | 0 | 0 | 8 | Special Services and Assistance | 1 | Low | no fallback |
7,736 | I did not see my canceled reservation in my account under cancel reservation | CancelFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
60 | I already booked a flight feb. 16th that i would like to get flyer miles for | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
14,605 | I just changed my flight due to mechanical issues at the airport. Can I get my new itinerary sent to my email? | ChangeFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
2,549 | My last name on my mileage plan account is wrong. How do I change it. My #--------. ----- | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
15,107 | i need to book a last minute flight to go atlanta for a funeral | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
9,930 | I have signed up for TSA pre-screening. It always works on American, but never on cname-. I think it is because my middle name is on my passport, but not on my ticket (American had to change somethi | AccountAccess | 0.3 | POSITIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
14,312 | My mileage plan account does not include my travel to China last May | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
13,861 | how much do you charge for two checked bags? One a regular size and weight bag, the other will be a set of golf clubs. | CreditCardInquiry | 0.3 | POSITIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
2,458 | seats are available but the system isn't allowing me to choose the seats | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,477 | I have sent mileage plan an e-mail this mornng, but I do not have documentation that it was received by mileage plan service center | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
13,822 | Yes or no can I take a razor for my legs in my carry on | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,511 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
462 | what is the phone number to speak to a customer service rep | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,144 | looking to switch to cname- from Delta i am a Delta Diamond and was told that you will offer me an upgraded status if i switch | UpgradeRequest | 0.3 | NEGATIVE | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
6,267 | My son, ------------, traveling on -- ##### from PIT to Houston yesterday, 2/1 left a Nook E-Reader on the flight. | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
5,280 | I have forgotten and lost my accoutn number, PIN, and password. My information is below: --------------------------------------------------------------------------------------------------- I n | ProvideInformation | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
8,385 | does cname- offer bereavement rates? My mother passed away in NY last night and I'm in Los Angeles | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,602 | how do I travel with a child who is not my son | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
4,852 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
5,047 | How do I get credit for a flight that I have recently completed? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,040 | how do I add my mileage plan number to an existing reservation | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
3,895 | Trying book 5 tickets but want to see if i could get 2 or 3 of them with miles | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
6,736 | i have a flight confirmed and ticket info. how do I add priority seating because I forgot to do it when I bought ticket | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,687 | i have a mileageplan explorer credit card. How do I get my mileage plan number and PIN? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,262 | I already read through all these pages. There is no phone or direction to request for assistance at the airport. | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,442 | when i signed up for the card i was supposed to get 60,000 miles once i spent $1,000 | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
399 | Someone else booked my flight. how can i view my flight itinerary? | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
14,908 | Can I get a copy of my itinerary from 1/8 and 1/27 | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,796 | if i bought an economy class, fair class N, and i used award miles to upgrade, how many miles do i earn | UpgradeRequest | 0.3 | POSITIVE | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
10,582 | Why was I charged an addtional 550 for wach ticket on Dec 2? | CreditCardInquiry | 0.3 | NEGATIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
2,376 | how can I purchase premier access after I booked my flight? I am expensing the flight and needed the charge for premier access to be separate so I didn't select it before. | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
3,102 | Also, I understand that since our plans changed because of a medical emergency, the charge to change the itinerary will be waived, but I don't know what kind of documentation I need to provide. | CreditCardInquiry | 0.3 | POSITIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
10,671 | Would you email me when I can buy mileage plan points using your double bonus? Thanks, ------------ | MileageInquiry | 0.375 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,330 | I lost my cel phone at the Chicago O'Hare airport in C Terminal | LostAndFound | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
6,632 | I'm not sure if my last flight was recorded, how can i check | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
10,712 | I can not check in with my ticket number or my mileage number. My milage number is: ------ and my ticket number is: ##########. My travel company did not give me a confirmation number | ProvideInformation | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
5,184 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
12,009 | what are the charges to cancel a flight booked with reward miles? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
12,900 | I would like to change my flight. I bought it yesterday and today I saw a later time for themsame amount I paid yesterday | ChangeFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
13,854 | Hi, I have a letter to send with some feedback and request to speak to a supervisor, what email address would I send this to? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
8,032 | What happens if I am sick the day of departure and cannot fly? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
8,822 | would like assistance with bereavement flight..found flights that would work for me, would like to speak to representative about rate | RequestAssistance | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
331 | Need to request refund on seat upgrade for a flight i never took | UpgradeRequest | 0.3 | NEGATIVE | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
1,787 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
813 | I'm trying to book a flight and use my rewrads miles. This si my first time using them. If I select the flight I am looking at, is it refundable like other cash reservations if I should change my mi | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
1,979 | Can you give me a phone number so I can talk to a representative? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,117 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
1,695 | I have a flight booked and the other person needs to change her flight times. How do I do that? | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
614 | Hello, I have a flight this afternoon and the website is not allowing me to check-in. Confirmation # ------ Last name: -------- | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,283 | I have this reservation, and I am wondering if I can change the returning flights | GeneralInquiry | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,950 | I am unable to find as last name and cofirmation do not seem to match please help | RequestAssistance | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,717 | need to find out info about an airfare i brought for someone an she didnt use it | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
10,188 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
9,120 | Hello. Is it possible to get on standby tomorrow, but to do it today? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
4,803 | I flow Air Canada AC087 from Toronto to Shanghai on Dec.30 2012 and got 7,111 premier qualifying miles which should be counted into the period 12/03/2012-12/31/2012, but you counted my 7,111 miles int | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,232 | I know a last minute flight is expensive are there any lower rates, possible stand by | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
10,706 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
14,085 | I upgraded a ticket to economy plus and was charged 2 times. One charge was 69 and one was 51. Is this an error? | UpgradeRequest | 0.3 | NEGATIVE | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
8,162 | what do I need to fly if I buy my ticket online? | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
5,378 | i dont know my mileage plan number or my password, how do i go about this | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
10,477 | I am wait listed for an ungrade to business on a flight from LAX to Shanghai PVG. If I purchase an economy plus seat do I get charged for both or only the one I eventually use? | CreditCardInquiry | 0.3 | NEUTRAL | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
4,739 | when I click on select in awards travel it gives me an error message | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
4,398 | Who would I contact about missing miles from signing up for Netflix? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
10,690 | Hi, I received a customer appreciation certificate in November 2012 for $100. I attempted to use it last night and it didn't work. the number is ################## Can you please advise what th | PetTravel | 0.3 | NEGATIVE | 0 | 0 | 8 | Special Services and Assistance | 1 | Low | no fallback |
13,937 | How do I edit incorrect information I filled out for a passenger when making a recent reservation? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,700 | Can I cancel a reservation for myself and then use those funds to make a reservation for my daughter? | CancelFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
6,597 | can i pre pay a bag fee one week before my flight | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
14,360 | My husband has a flight to Maui planned for March 2, I need to get the itinerary for his work | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,604 | You are not understanding - I need to use my miles and my husband to combine the awards | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,415 | i am trying to pay with a canceled ticket no ################ | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
5,628 | HI there, My name is ----------- and I have a flight this afternoon from SFO to MSY. I am not able to find my confirmation number (printout of my itinerary) and flight information for my flight out | ProvideInformation | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,239 | Is there a phone number for me to call so I can talk to someone? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,292 | cost of changing flight from ZRH to FLL on 09/11/13 to 08/28/11 on reservation ###### | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
10,728 | HOW CAN I UPGRADE MY TICKET TO BUSINES IF I DO NOT HAVE ENOH=GH TO REDEEM IT"" TAHNKS | UpgradeRequest | 0.3 | NEGATIVE | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
2,030 | Hi ----, How can I pay the second checked bag fees when I book the ticket. | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
14,614 | I have signed up for TSA pre-screening. It always works on American, but never on cname-. I think it is because my middle name is on my passport, but not on my ticket (American had to change somethi | AccountAccess | 0.3 | POSITIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
7,255 | Yes or no can I take a razor for my legs in my carry on | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
6,349 | We traveled to Europe in summer 2012. My son did not have a Mileage plan number. I just created an account and would like to add his miles to his mileage plan account. How do I accomplish this? | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,455 | Why couldn't I use the mileages to rent the movie through the Digital Media Store? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,123 | I have found a flight from New Orleans to Paris that changes planes in Dulles. The ticket gives 1 hour to make the change--even though it's an international connection. Will that be enough? I do hear | LostAndFound | 0.3 | NEUTRAL | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
5,787 | I have an expensive guitar and was wondering if it could be stored in a closet or on the plane. | GeneralInquiry | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
336 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,362 | hi, I have a question, can I buy a tix using my mileage point, and another tix for my 10-yr old kid separately using cash? | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,792 | Do I have to include my middle name when I book online flight? | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
3,681 | I would like to secure seat assignments for our trip from Tampa to Newark - today when we came down they assigned our seats and had our ten year old kids sitting by themselves on the airplane - this d | AccountAccess | 0.3 | POSITIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
3,019 | I made reservations and signed up my famiy for the mileage plan award credit. | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
2,693 | My mileage plan # is ###########. Don't remember ever getting a pin. I want to enter some travel I took the other day and didn't enter my MP number. | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,401 | My travel documentation has my full middle name. How do I get my full middle name onto my Mileage plan account? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
6,821 | We are having problems getting our baggage price included when we travel and use our Visa Mileage plan Card. Our reservation is | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,772 | your interactive travel destinations chart will not show me the destination of ""Central America: | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
4,334 | My husband ---------------- has a mileage plan account and we cannot find the number, where can we get it? He has a Mileageplan Explorer account with Chase. | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,603 | I recently signed up and received a cname- Explorer Credit Card, which I believe should have added 30,000 miles to my bank; however, they are not there. My frequent flyer number is --------. | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
7,321 | When flying non-rev space available, are all seat types an option if available? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
10,307 | if I am eligible for a complimentary premier upgrade which I am on my next flight , do I have to pay extra for it? | UpgradeRequest | 0.3 | POSITIVE | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
13,329 | I can use my USAirways miles, since it is part of the Star Alliance.? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
12,389 | how do I add my mileage plan number to an existing reservation | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
7,959 | are you telling me that it will cost me 1000$ to transfer my dead husband miles ?? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
Subsets and Splits