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6,000,040,772 | 6,001,576,430 | Technology | Zoom | 1 | 2 | Changing Your Profile Picture in Zoom | Profile, Image, Picture, Zoom | Keywords: profile image, profile picture, Zoom
Aliases: account image, digital identity
In Zoom:
Select Change My Picture from the dropdown or select the image icon from Profile. Select Save after uploading picture if prompted.
| 2024-08-07T21:36:28 | 1,723,066,590,000 | 1,723,066,590,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,031,947 | 6,000,837,079 | Technology | Zoom | 1 | 2 | Checking Voicemail (Zoom Phone) | zoom, Zoom Phone, Voicemail, Voice Mail, New Phone, Phone, Desk Phone, Office Phone | Keywords: Zoom, Zoom Phone, Office Phone, Desk Phone, Phone, New Phone, Voicemail,
Aliases: Zoom, Zoom Phone, Office Phone, Desk Phone, Phone, New Phone, Voicemail, Voice Mail
Checking Voicemail (Zoom Phone)
You have a couple different ways to check your voicemail with Zoom Phone.
From Zoom Phone
1. Press the envelope button:
2. Enter your VM PIN code followed by pound #
If you don't know what your PIN code is, click this link and you can view or reset it.
From Zoom App
1. Open the Zoom app and login.
2. Click on the 'Phone' tab.
3. Click 'Voicemail'
From Web Browser
1. Open up a web browser (Google Chrome, etc.) - This can be done at home from a personal computer
2. Navigate to https://zoom.us/web/sso/login?en=signin
3. Type psd401 and then click Continue
4. Sign into ClassLink (may require MFA code)
5. Once signed into Zoom through the web, click 'Phone' and then 'Voicemail'
You can then play voicemails from here:
| 2022-09-23T20:37:05 | 1,723,511,801,000 | 1,723,511,579,000 | 2025-04-01T00:00:00Z | 2 | 11 | 0 | 1 |
6,000,034,035 | 6,001,668,715 | Technology | Zoom | 1 | 2 | Conference Call with your Zoom Desk Phone | Conference, Conference Call, Office Phone, zoom phone, deskphone, zoom, zoom app, hold, desk phone |
Keywords: Zoom, Zoom Phone, Desk Phone, Office Phone, Zoom App, Conference, Conference Call, Hold
Aliases: Zoom Phone, Desk Phone, Office Phone, Zoom App
A conference call is a call where you want to have a conversation over the phone with multiple people at once. To do this, follow the steps below:
You want to be in a call with your first participant before starting the steps below.
When you are in the call, hit the two dots, controlled by the far right button under the display.
You should now see the "Conf" (conference) button, controlled by the far left button under the display. Press that and type in the number you want to dial. It'll put the first caller on hold.
When the second caller picks up, hit the button that that controls the two dots again, controlled by the far right button under the display. (should look almost the same as step 1, but in this case you'll see the second callers name and number).
You should now see the "Conf" (conference) button again, press that and it will join the two calls.
When you are done, simply just hang up. Or, if you want to stay on the line with select participants, have the others hang up. | 2023-06-07T18:53:10 | 1,723,511,801,000 | 1,723,511,579,000 | 2025-04-01T00:00:00Z | 1 | 21 | 0 | 0 |
6,000,026,133 | 6,000,736,645 | Technology | Zoom | 1 | 2 | Distorted webcam image | zoom, webcam | Keywords: Zoom, Webcam, image
Aliases:
If your webcam suddenly looks distorted, is a different color, cuts half the video off, or looks otherwise different than usual you may be able to fix this within the settings of zoom. Go to video settings, check the box next to "touch up my appearance," and see if this resolves the issue.
| 2021-02-10T22:20:02 | 1,723,061,973,000 | 1,723,061,973,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,031,729 | 6,000,130,415 | Technology | Zoom | 1 | 2 | Elevate Zoom Call to a Zoom meeting | Zoom Phone, Zoom, Zoom meeting, Zoom App, Meeting, New Phone, Desk Phone, Office Phone | Keywords: Zoom, Zoom Phone, Office Phone, Phone, Meeting, Zoom Meeting, Zoom App
Aliases: Zoom, Zoom Phone, Office Phone, Phone,
Elevate Zoom Call to a Zoom meeting
Elevating to a meeting is only supported if one of the callers is using the Zoom App. It cannot be completed if all participants are using Desk phones.
To elevate a Zoom call to a Zoom meeting, click the Meet button on control panel.
If the control panel isn't available, you may need to press the "Hide Keypad" link.
| 2022-08-25T16:51:07 | 1,723,511,801,000 | 1,723,511,578,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,039,567 | 6,000,130,415 | Technology | Zoom | 1 | 2 | Enable desktop notifications for Zoom Phone on Mac | 110 |
Keywords:Zoom, Zoom Phone, Messaging, Phone, Messages, Notifications, Do Not Disturb,
Aliases: Zoom Phone
If you are on a Mac and you would like to see notification on your desktop for SMS messages, go to Notifications in Systems Preferences > Select Zoom.us and select the preferences you would like.
You can also set Do Not Disturb for specific times (during class) or when you are projecting through the native Airplay on the Mac.
You can turn on Do Not Disturb for in the moment as needed.
| 2024-03-12T20:44:15 | 1,723,511,801,000 | 1,723,511,579,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,040,203 | 6,001,694,359 | Technology | Zoom | 1 | 2 | FYI Texting on Zoom app - New Regulations | 110 | Keywords: Zoom phone, SMS, text messages, Zoom texting, opt out, opt in.
Aliases: Zoom number, Zoom text message, opt out for help, opt out to stop, automatic message, added message.
For your information, when texting from the Zoom mobile app to a non-district cell phone number there will be an appended piece of text at the end of your messages.
This is a new regulation that Zoom put in place starting on 05/19/2024. There is nothing you need/can do about it.
* On the app, go to SMS to send text messages.
* The Auto Appended Message says For help, reply HELP. To opt out, reply STOP. The receiver will see that text at the end of every text message sent by your district phone number.
| 2024-05-21T19:58:42 | 1,723,511,801,000 | 1,723,511,579,000 | 2025-04-01T00:00:00Z | 0 | 4 | 0 | 0 |
6,000,024,754 | 6,000,542,926 | Technology | Zoom | 1 | 1 | How to Get Your Zoom Cloud Recording & Prepare it for Posting in Schoology, Remind or Email | 110 | VIDEO mentions...word & license account
This video shows how to access cloud recordings, copy/paste the URL link for a recording correctly, turn off the Passcode protection if posted in Schoology as well as how to download the recording for use beyond 7 Days.
How to Get Your Zoom Cloud Recording & Prepare it for Posting in Schoology, Remind or Email
Links are viable for 7 days as of March 3, 2021.
Accessing Recording Management
Sign in to your Zoom web portal.
In the navigation menu, click Recordings. You will see a list of cloud recordings that you started.
Adjust the date range and status, then search by host, meeting ID, topic, or keyword. Note: There is no limit on the date you can specify.
Viewing cloud recording settings
Access recording management.
Find the recording you want to view and click the topic. Note: If your meeting has not finished converting, the recording will show in the list with a Processing Recording label. Once the recording has finished converting, you will be able to view, share, download or delete your cloud recording. You will see the recording files and options:
File types
Shared screen with speaker view: MP4 file with audio and video showing both active speaker view and shared content.
Shared screen with gallery view: MP4 file with audio and video showing both gallery view and shared content.
Active Speaker: MP4 file with audio and video showing the active speaker view only.
Gallery View: MP4 file with audio and video showing the gallery view only.
Shared Screen: MP4 file with audio and video showing the shared screen only.
Audio only: M4A file with a recording of the audio.
Audio transcript: VTT file with a transcript of the audio only.
Chat file: Text file with the transcript of in-meeting chat.
Learn more about recording layouts. See this to learn more: https://support.zoom.us/hc/en-us/articles/360025561091
Settings for recording
Pencil/edit button: Allows you to rename the meeting topic or recording display names
This recording will be deleted in __ days: If you enabled auto-deletion, this displays the number of days before the recording is deleted. You will receive an email notification 7 days before the recording is deleted.
Recording Analytics: View metrics for the recording.
Play button: Play the video or audio file in your browser.
Download: Downloads the recording file to your local computer.
Settings for sharing
Click Share to display the recording link information and sharing settings, such as disabling downloads from viewers and requiring a password to view.
Share this recording: Allows the recording to be shared publicly or internally. Switch the toggle off if you want the recording to be private. If you share the recording, Zoom will create a web page where visitors can view the cloud recording.
Add expiry date to the link: Allows you to set number of days or specific date when the link will expire for viewers.
Viewers can download: Allows viewers to download the video in addition to viewing it online.
Viewers can see transcript: Allows viewers to see the auto transcript if Zoom was able to process one.
On-demand(Registration Required): Requires users to enter their name and email address before viewing or downloading the recording. The host will be able to download a report with this information.
Password protection: Requires users to enter a password before viewing or downloading the recording. After toggling this to on, enter a custom password and click Save.
Copy sharing information to clipboard: Copies the link and password (if enabled) to your cloud recording. Share this information to allow others to view the cloud recording.
Recordings with screen share, chat, or audio transcript
If you recorded a meeting that contained screen sharing, you'll see an additional recording file called Shared screen with speaker view, which contains the screen share portion of your recorded meeting.
Click the link to play it. You can also hover over it to display for icons to download the file, copy the shareable link, or delete the file:
If your cloud recording has audio transcript or chat enabled, you'll also see the same icons for the transcript and chat files:
Protecting cloud recordings with a password
You can password protect the recording to limit who can download or view your cloud recording
Access recording management.
Click Share next to the recording you want to password protect.
Enable Password protection by clicking the toggle.
Enter the password you want to use and click Save.
Viewing cloud recording analytics
You can view analytics (page views and downloads) for a cloud recording that you have shared internally or externally.
Access recording management.
Find the recording you want to view and click the topic.
Click Recording Analytics.
Use the drop-down menus at the top to specific a date range, then click Search.
Click one of the tabs to view a summary or filter data by view/downloads. You will see these metrics for the recording:
Views: The number of times that someone viewed the recording page. This metric does not track the number of times the recording was played. Also, this metric does not count unique page views. In other words, if someone reloads the page, it will count as another view.
Downloads: The number of times that someone clicked Download in the cloud recording page. This metric does not track the number of times that the download was completed. In other words, if the user clicked Download but didn't finish downloading, it still counts toward this metric.
Note: The metrics will not reset if you change the sharing settings for the cloud recording. For example, if you change it from private to public. You will also see the following information and options:
Export as CSV file: Export data in the current tab as CSV file.
Name: If a Zoom user is signed-in to their account on the web and views or downloads the recording, this column displays their profile name. This column displays Guest for all other visitors.
Email:If a Zoom user is signed-in to their account on the web and views or downloads the recording, this columns displays their email address. This column is left blank for all other visitors.
| 2020-09-16T15:59:14 | 1,723,061,972,000 | 1,723,061,972,000 | 2025-04-01T00:00:00Z | 1 | 0 | 0 | 0 |
6,000,022,471 | 6,000,542,933 | Technology | Zoom | 1 | 1 | How to Host a Zoom Meeting | zoom, meeting | There are two different ways that you can schedule or host a Zoom meeting. If planning ahead, use the Schedule a Meeting tab. If wanting to create a meeting that starts immediately, use the Host a Meeting tab.
Schedule a Meeting - for a meeting that is taking place in the future, you can schedule the meeting ahead of time.
Ensure that the following fields are completed: Topic & When.
Best practices within settings:
Registration - uncheck Required
Meeting ID - check Generate Automatically
Security - Passcode and Waiting Rom have been locked ON by the district
Video - This depends on the meeting. We typically suggest putting a check in the circle for on under Host and Participant. This is a setting that can be managed by the individual once they have joined the meeting.
Audio - check Both
Meeting Options -
Uncheck Enable join before host
Check Mute participants upon entry."
Check "Only authenticated users can join" - Sign in with a PSD account for all class meetings with students.
'Automatically record meetings to cloud' is defaulted to ON by the district
Once all your settings are set, select Save.
After you click Save, the next screen will have the meeting information as well as the Join URL. Click on Copy the invitation, select Copy Meeting Invitation, and paste it into an email to participants.
If you plan on having several attendees in the meeting, it may be helpful to add a co-host that can monitor the chat and support individuals with technical difficulties.
Need more help? The Schedule A Zoom Meeting video may help.
Host a Meeting - for a meeting that you would like to start right now.
When you select Host a Meeting, you get three options; With Video On, With Video Off, Share Screen Only. The choice you make will depend on the purpose of the meeting. In most circumstances, selecting With Video On is appropriate as individuals have the ability to manage their video on/off once they join the meeting.
Upon selecting one of the three options, your Zoom meeting will start. If working from an internet browser, you will be prompted to Open zoom.us.
Once in the meeting, you can invite additional participants by clicking on Invite and then Copy Invitation. This will copy the meeting invitation information so that you can go into your email and past the information into an email to participates.
Need more help? The Host a Meeting video may help.
How to Join a Meeting
If you have been asked to join a meeting, the organizer of the meeting will likely send you an invitation via email. An example of the invitation is below:
You can join a Zoom meeting from a computer, tablet, cellular phone, or landline.
When joining on a computer or mobile device you will be prompted to download and install Zoom when you click on the join link.
Users can download the Zoom app in advance from the Download Center.
If you are joining via telephone, you will need the teleconferencing number provided in the invite.
Depending on how the host of your Zoom meeting has established the settings, you may be asked for a password in order to join the meeting. In this event, the password would be listed in the Zoom invitation email.
In most cases, you will not need to log into Zoom in order to join a meeting. Simply follow the directions in the invite to join the Zoom meeting.
Need more help? Watch this video on how to Join a Meeting.
Zoom Features
Once in a Zoom meeting, you have the ability to:
Share your screen, watch the Sharing Your Screen video for more help.
Record the meeting, watch the Recording a Zoom Meeting video for more help.
Host controls, watch the Meeting Controls video for more help.
Private and group chat
Raise hand
Note that as a host, Zoom works better on a computer or an iPad. While hosting a Zoom meeting on a Chromebook you will not be able to access all of the tools listed above.
Need more help? Check out the Zoom Help Center
NSCDS Step Guide to Zoom
Best Practices for Securing Your Virtual Classroom
Want to try it out yourself first? Join a Test Meeting
Also, try practicing with a colleague/friend
Tips for Successful Zoom Sessions
If youre expecting a large group in attendance, make sure that you have a co-host identified who can monitor chat and help individuals with technical difficulty.
New to Zoom? Practice! Use the test meeting listed above to help and/or create a practice session and ask a colleague to join.
Its always more personal if your audience can see you. When available, try trying on the video feature so that your audience can see your smiling face.
Become familiar with the various settings that you have available. Once in the Zoom meeting, play around and familiarize yourself with the bells and whistles.
Have some Google Slides at the beginning of your presentation that guide participants for what the expectations of the meeting are. Use the Zoom Participant Prep example slide deck to get yourself started.
| 2020-03-19T17:09:26 | 1,723,061,972,000 | 1,723,061,972,000 | 2025-04-01T00:00:00Z | 1 | 0 | 0 | 0 |
6,000,025,902 | 6,000,542,926 | Technology | Zoom | 1 | 2 | How to Manage the Order of Zoom Video Pictures | 110 | Order of participants:
Names in the participants' list appear in the following order:
You
The host (If youre not the host)
Phone numbers with no names
Unmuted participants (sorted alphabetically)
Muted participants (sorted alphabetically)
How to Rearrange the Video Pictures:
See this article in Zoom for more information on setting up recording layouts: https://support.zoom.us/hc/en-us/articles/360025561091
Local or cloud recording layouts (desktop client)
These recording layouts can be accomplished with local or cloud recordings:
Active speaker
If you are in active speaker view, the recording will only display the video of the active speaker.
Note: You can only display participants' names in cloud recordings.
Gallery view
If you are in gallery view, the recording will be similar to the meeting client and display a grid layout of participants' video. The gallery view recording can display a maximum of 25 participants.
Note: You can only display participants' names in cloud recordings.
Shared window
If you shared a window that doesn't take up the entire screen, you will see black bars to the right and left of the window in the recording. Participants' video will still appear in the top-right corner if you enable the active speaker thumbnail or gallery view while sharing the window.
Tip: This recording layout can be useful if you're sharing a window and don't want the active speaker window to overlay on top.
Cloud recording layouts (desktop client)
These recording layouts are only supported by cloud recordings:
Shared screen with active speaker
If you share your screen with the active speaker thumbnail, the recording will display the active speaker thumbnail in the top-right corner. If you drag the active speaker thumbnail to another location during the meeting, the recording will still display it in the top-right corner.
Shared screen with large active speaker thumbnail
If you share your screen with the active speaker thumbnail and enlarge it, the local recording will also display a larger active speaker thumbnail in the top-right corner. If you drag the active speaker thumbnail to another location during the meeting, the recording will still display it in the top-right corner.
Note: This recording layout is not supported for cloud recordings. Cloud recordings will only display the standard active speaker thumbnail size.
Shared screen without active speaker or gallery view
If you share your screen without the active speaker thumbnail or disabled the Record thumbnails while sharing option in your cloud recording settings, the recording will only display the shared screen.
Note: If you enabled the option to Record active speaker, gallery view and shared screen separately, you will see the active speaker video beside the recorded shared screen when viewing the recording in the Zoom web portal.
| 2021-01-15T15:34:35 | 1,723,061,973,000 | 1,723,061,973,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,024,657 | 6,000,736,645 | Technology | Zoom | 1 | 2 | How to change your Personal Meeting ID or Passcode | Zoom, Meeting, ID, Personal | Keywords: Zoom, Meeting ID, Personal
Aliases:
If you would like to change your personal meeting ID for Zoom, or you had duplicate accounts and need your personal meeting ID to match a previous one, you can change it in Zoom by going to "Meetings" and then "Personal Room" and then clicking "change" by your Personal Meeting ID. You can also change your passcode.
A video tutorial on how to do this can be found here: https://www.youtube.com/watch?reload=9&v=sZnZIid9otg&feature=youtu.be | 2020-09-09T06:14:48 | 1,723,061,972,000 | 1,723,061,972,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,031,926 | 6,000,130,415 | Technology | Zoom | 1 | 2 | Look up users on desktop Zoom phone | Directory, zoom, phone, Zoom Phone, Address, New Phone, Desk Phone, Office Phone, Names, Staff Directory, Staff, Desktop app | Keywords: Zoom, Zoom Phone, Office Phone, Desk Phone, Phone, New Phone. Staff, Staff Directory, Names, App, Desktop app
Aliases: Zoom, Zoom Phone, Office Phone, Desk Phone, Phone, New Phone, Directory, Staff. Look up, Address
Look up users on desktop Zoom phone
Hit the soft button for "dir" or "Directory".
Press 2 for ldap.
Use the keypad to type in the name of the person you are looking for.
| 2022-09-21T23:59:23 | 1,723,511,801,000 | 1,723,511,579,000 | 2025-04-01T00:00:00Z | 1 | 0 | 0 | 0 |
6,000,024,672 | 6,000,542,933 | Technology | Zoom | 1 | 2 | PSD Student accessing Zoom - (Chromebook, Website, iPad) | zoom, internal | See this Video to show students how they should be signing into the Zoom App
Chromebook:
If you are using the Zoom app on a Chromebook rather than the website, you may need to log in there directly. If you are using the app and getting an "internal users only" error message, this is likely why.
1) Open the Zoom app by clicking the Zoom icon on the menu bar or access via the launcher (the circle).
2) At the PSD 'User Login' screen - Use your Student ID number for the username, and district password for the password. Check Remember me and then click 'Login'.
3) You should now be signed into the Zoom Chromebook App.
4) The app should now have your child's name or ID in the upper corner.
Then try logging onto a Zoom meeting using the link or the Meeting ID/Password provided by the teacher.
Here is an example video showing a student successfully logging in via the Chrome App for Zoom:
If you are on a personal device and do not have the Zoom app, please see the Website Instructions:
Login to the PSD portal with your student ID & password.
Click on the Zoom Meetings icon on the student portal.
You may be prompted for an id & password, use the same student ID & password.
Then the student can go to their Schoology course and click on the Zoom link.
iPad:
You will start at this screen. Tap Sign In in the bottom right corner:
At this Sign In screen, tap SSO from the list of available options.
3) At the 'Sign In with SSO' screen - type psd401 and then tap go
4) At this PSD User Login page, for Username, use your Student ID number. Password is your regular district password. Then tap 'Login'
5) It will open up a Zoom webpage in Safari. Simply tap 'Open' when prompted:
6) You should now be logged in and see your initials in the top left corner:
| 2020-09-10T14:56:29 | 1,723,061,972,000 | 1,723,061,972,000 | 2025-04-01T00:00:00Z | 119 | 0 | 0 | 0 |
6,000,025,124 | 6,000,580,664 | Technology | Zoom | 1 | 2 | PSD Zoom Safety Guidelines | 110 |
Peninsula School District Zoom Safety Guidelines
Please follow these guidelines when using Zoom for staff-to-student communication:
It will always be a best practice to try to have more than just an adult and a child in a Zoom session, but we know that many situations take place where this is not possible, so please ensure that building administrators are aware when one-on-one Zoom meetings will take place. Further information about this can be found in the Boundary Invasion and Zoom Letter that will be required reading in SafeSchools this year.
In situations where staff wish to have one-on-one time with students, these should be scheduled in advance and the building administrator is made aware. Similar to when staff meets with students in the buildings, doors are left open and building administration can walk by. With remote learning, building administrators should have access as well, so they can randomly log in and quickly assess the situation.
Zoom Breakout Rooms: Just as students working together in small groups is critical to classroom instruction, the utilization of students working together in breakout rooms can be beneficial in a remote environment as well. Before putting students into their breakout rooms, it is important to explicitly discuss overall behavior expectations and how teachers expect students to interact in the breakouts. It is also important that just as you would in a physical classroom, teachers should bounce back and forth between breakout rooms to ensure that students are doing well and following expectations.
Please review Zooms guidelines for K-12 schools and districts.
In creating Zoom sessions for students to join, it is important to take a couple of steps to ensure the safety and success of your session:
Use your district-created account when creating and joining district-related Zoom meetings (review Confirming and Updating Zoom Accounts for specific directions).
When scheduling a meeting use Generate Meeting.
Passwords are set to automatically generate
4. The defaulting setting is to place participants in a Waiting Room and people are not let in until the Host allows them in. The Host sees the users and can let one or all in. If they see a name they dont know, either message the person for their name or dont allow them into the meeting.
5. Set your Zoom session up so that only the Host can share their screen. The Host can allow others to share but requires action on their part.
6. Consider locking the session once all of the attendees have arrived. This option is listed in the Participants area at the bottom of your Zoom window. In the participants pop-up box, you will see a button that says Lock Meeting.
Additional Best Practices for Securing your Virtual Classroom are linked here.
Need more help with the basics of Zoom? Review the Directions for Using Zoom.
Recording of Zoom Meetings:
To allow for a truly flexible learning environment for our students, all lessons or classroom meetings that take place on Zoom will be automatically recorded to the cloud.
Please know that it is a best practice before recording any Zoom meetings to announce that it will be recorded. There is now an automated message that will come up letting all students know the video is being recorded.
If any students wish to not be recorded, they should be allowed to turn off their video and change their name at that time. Parent photo/video restrictions are in place and recording of students likenesses is not appropriate if a parent has requested their child not to be recorded.
All automatic recordings are set to only show the speaker and the shared slides so no recording of the gallery will take place.
Teachers will receive an email from Zoom with a link to post the recordings into their Schoology courses after the recordings have been completed but those links will only be active for 48 hours. Instructions on how to do this can be found here.
Videos should only be posted to be accessible to students and families within your classroom.
Posting the video to your Schoology course will ensure that only those who need to have access to the video will have access.
Not all meetings are worthy of being posted. Prior to posting the recording, ask yourself, Will there be value for an individual to watch this who wasnt able to participate in the live session?
We also trust your professional judgment. In the event a student or students share information of a personal nature that may be damaging, teachers have discretion in posting or not posting the recorded class session.
Please note that in accordance with FERPA and the WA State Archivists retention schedules, all recordings are a public record and the district will take responsibility for the retention of these records.
HIPAA regulations for medical providers are different than what schools follow. We follow FERPA as our biggest regulation related to student data. Within FERPA, we are covered for what limited medical data is collected. Take the time to review the Joint Guidance on the Application of FERPA and HIPAA in relation to Student Health Records and the updated guidance released in December 2019.
Zoom recently signed off on the WA Model Student Privacy Agreement - part of which is their assurance that they comply with FERPA, COPPA, SUPER, and other relevant student data privacy legislation: https://sdpc.a4l.org/district_search_national.php?districtID=4426
Feel free to submit a ticket via Service Central for one-on-one support. | 2020-10-21T21:46:10 | 1,723,061,972,000 | 1,723,061,972,000 | 2025-04-01T00:00:00Z | 0 | 2 | 1 | 0 |
6,000,029,817 | 6,000,130,415 | Technology | Zoom | 1 | 2 | Record a voicemail greeting | Voicemail, Zoom Phone, Phone, Office Phone, Record voicemail, Change voicemail, Update voicemail, business hours, working hours, Greeting, Message | Keywords: Record voicemail greeting, Zoom Phone, Voicemail, Change Voicemail, Update Voicemail, working hours, business hours, Greeting. Message
Aliases: Zoom Phone, Zoom, Phone, Office Phone
Record a voicemail greeting
The easiest way to create or edit your Zoom voicemail greeting is to log in to the PSD portal at https://portal.psd401.net
In the Core Tools Category, select Zoom.
This will log you into Zoom and take you the Meetings tab.
From the left hand menus,
Select Phone, then Settings (top tab).
Scroll down to Call Handling. Adjust your business hours as desired.
Scroll down to Greeting & Leave voicemail instruction (at the bottom of the Business Hours section, above Closed Hours section)
Click on Audio Library
Click Add and follow the prompts to make a new recording. You may use text to speech or record your own.
When complete, return to Greeting & Leave voicemail instruction and change the listed recording to the one you just recorded. | 2022-03-03T23:00:46 | 1,723,511,578,000 | 1,723,511,578,000 | 2025-04-01T00:00:00Z | 3 | 5 | 0 | 0 |
6,000,032,376 | 6,000,580,664 | Technology | Zoom | 1 | 1 | SMS Text Messaging on Zoom Phone | Do Not Disturb, SMS, Notifications, Messages, Phone, Messaging, Texting, New Phone, Office Phone, Desk Phone, Zoom Phone, Text | Keywords:Zoom, Zoom Phone, Text, Messaging, Phone, SMS
Aliases: Texting,
SMS Text Messaging on Zoom Phone
Zoom Phone has the ability to send and receive SMS text messages. This feature is not available on the Yealink desk phones, but it is available on all versions of the app.
The Windows and Mac computer app looks like this.
The mobile app looks like this:
| 2022-11-17T19:15:44 | 1,723,511,801,000 | 1,723,511,579,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,032,025 | 6,000,130,415 | Technology | Zoom | 1 | 2 | Share voicemail with another user | Zoom, Zoom Phone, Voicemail, Share, Forward, Desk Phone, Office Phone | Keywords:Zoom, New Phone, Share, Voicemail, User, Phone, Forward, Desk Phone, Office Phone
Aliases: Zoom Phone, Voicemail, Phone
Share voicemail with another user
How to share an individual Zoom Phone voicemail
Windows | macOS | Linux
Follow these steps to play, download, or delete your voicemail messages.
You must be using the Zoom App to share a voicemail. (You cannot share voicemails from the web interface)
Sign in to the Zoom desktop client.
Click the Phone tab .
Click the Voicemail tab.
Hover over a voicemail you want to share
Click the ellipses icon (...) then click Share.
Specify the following:
Share with: Specify who to forward the voicemail to. You can share it with an internal phone user, call queue, or shared line group in the same account.
Private: Select this checkbox to prevent the voicemail from being re-forward or downloaded. If this option is selected, you can't share the voicemail with an external number.
Click Share.
Desk phone
After playing your message, press 6 to share with another user.
You will be prompted for the extension of the person you want to share with. Enter the desired extension followed by the # button.
You will be prompted to select 1 to allow further forwarding of the message, or 2 to disallow further forwarding of the message.
| 2022-10-04T15:02:46 | 1,723,511,801,000 | 1,723,511,579,000 | 2025-04-01T00:00:00Z | 3 | 1 | 0 | 0 |
6,000,025,417 | 6,000,580,664 | Technology | Zoom | 1 | 2 | Sharing your screen (iPad) with the Zoom desktop client | zoom, meetings, ipad, share screen | Keywords: zoom, meetings, ipad, share screen
Aliases: zoom meetings
Zoom allows you to share your iOS screen (from an iPhone or iPad) in a meeting using the Zoom desktop client. You can share wirelessly for both macOS and Windows, utilizing iOS Screen Mirroring, or you can connect your iOS device to your macOS computer with a cable to share.
Please click on the Zoom Help Center link for the most up to date information:
Sharing your screen (iOS) with the Zoom desktop client
| 2020-11-20T21:21:28 | 1,723,061,972,000 | 1,723,061,972,000 | 2025-04-01T00:00:00Z | 1 | 0 | 0 | 0 |
6,000,034,574 | 6,001,668,715 | Technology | Zoom | 1 | 2 | Transfering Calls in the Zoom App | Tranfer, Transfering, Zoom, Zoom App | Keywords: Transfer, Transfer call, Zoom phone, Zoom app, phone, Office Phone, Transferring
Aliases: Office Phone, Phone, Landline, Zoom App, Transfer, Transferring
1. While in a call with someone you need to transfer, Click the Transfer button
2. Dial either the phone number or the extension of the party you are trying to reach, and then click the blue transfer button.
3. There are 3 transfer options: Warm Transfer allows you to speak to the other party ahead of time before transferring, Direct Transfer just sends them over, and Transfer to Voicemail will immediately hit the other parties voicemail without ringing.
| 2023-07-26T21:40:17 | 1,723,511,801,000 | 1,723,511,579,000 | 2025-04-01T00:00:00Z | 0 | 2 | 0 | 0 |
6,000,026,617 | 6,000,542,926 | Technology | Zoom | 1 | 2 | Using Zoom Authentication Exceptions | 110 |
<span class="fr-mk" style="display: none;"> </span>
Adding authentication exceptions
Authentication exceptions have been enabled by PSD for use by licensed accounts. You can add a specific external email address that can join the meeting. This can be used to allow a guest speaker, community member, or parent that would have an email from outside our domain (psd401.net or edtools.psd401.net) to join the meeting.
Sign in to Zoom.
Go to Meetings and a scheduled meeting title or Schedule a Meeting. Click on Edit to add an authentication exception to an existing meeting.
Under Security, make sure Required authentication to join is enabled. See the Requiring authentication to join meeting for more details.
Next to Authentication Exception, click Add.
In the pop-up window, click on + Add Participant and enter the guest participant's name and email address.
Click Add Participant to add more exceptions.
When you have all participants added, click Save. The participants added here will receive unique meeting invite links and bypass authentication.
Once you see the guest name and email address in the Security section under Require authentication to join, be sure to scroll to the bottom of the meeting to click on the Save button again.
| 2021-04-05T19:48:25 | 1,723,061,973,000 | 1,723,061,973,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,031,776 | 6,000,837,079 | Technology | Zoom | 1 | 2 | Yealink desk phone - No Service | yealink, Zoom Phone, Phone, No Service, Factory Reset, Reset | Keywords:Phone, No Service, Yealink, Office Phone, Desk Phone, Reset
Aliases: Yealink, Office Phone, Desk Phone
Yealink desk phone - No Service
To fix phones showing the 'No Service' screen, you will need to perform a factory reset.
While on the default screen that shows the time, follow the steps listed below:
Note: It may take up to 10 minutes for the phone to sync. After performing the factory reset, the phone handset may say 'Updating Firmware' this is normal. Wait for this process to complete.
Once your name shows up on the screen, you should now have a functioning phone with a dial tone.
Please inform Tech Services if the phone still shows 'No Service' or 'Unassigned' after 10 minutes. | 2022-08-31T00:04:17 | 1,723,511,801,000 | 1,723,511,579,000 | 2025-04-01T00:00:00Z | 2 | 1 | 0 | 0 |
6,000,039,951 | 6,001,694,359 | Technology | Zoom | 1 | 2 | ZOOM app on a mobile device - Setup | 110 | Keywords: Zoom phone, zoom app, district number, cell phone, zoom mobile, zoom application.
Aliases: mobile number, district call, contact numbers.
There is a version of the Zoom app for iPhone and Android. Once installed, you'll be able to use your district-assigned extension/number from within the app on your mobile phone.
Follow these steps to set up the Zoom app on your cell phone:
1. If you have an iPhone go to the App Store, and if you have an Android, go to the Google Play Store.
2. Search for "Zoom", and choose the one that says "Zoom - One Platform to Connect".
Note: It may also show up as "Zoom Workplace".
3. Once installed, open the app and click on "Sign in".
4. After that, choose the option "Continue with SSO". Do not enter your credentials at the top.
5. You'll see a pop-up message asking you to let this site open another application. Click on "Allow".
6. When prompted, click on "Open" to let Chrome open Zoom.
7. When prompted, enter the district domain, which is "psd401", and click "Continue".
8. Another window will open and it will ask you to sign in to the PSD Portal. Sign in with your credentials and your Multi-Factor Authenticator code (when prompted).
9. Enable notifications to be able to hear/see when someone calls/texts you.
10. You'll get confirmation that you are all set. Click on "Get Started".
11. The main screen that will open is the "Meetings" tab, this is where you will find any scheduled meeting coming up for you, or you can start a new meeting as well.
12. If you have a district extension/phone number, you'll see the option "Phone" on the bottom, click on it to find contacts within the district and to make calls.
You are now all set! Need more help? Call Technology Services (253-530-3711), or submit a ticket by emailing "[email protected]".
| 2024-04-12T23:45:52 | 1,724,451,836,000 | 1,724,451,836,000 | 2025-04-01T00:00:00Z | 6 | 21 | 2 | 0 |
6,000,024,900 | 6,000,580,664 | Technology | Zoom | 1 | 2 | Zoom Breakout Room Options - Let Participants Choose Room | 110 |
If you have enabled Breakout Rooms and updated your Zoom App to 5.3.0 or higher, you now have 3 options for Breakout Rooms:
Assign automatically (randomly divides and places participants into rooms)
Assign manually (you need to move each participant into a room)
Let participants choose room (you can name rooms and participants can then join rooms they want)
Once you have opened the Breakout Rooms, participants will see a pop-up with the Room choices. If the pop-up closes before they have a chance to choose, they can click the 3 dots More located at the bottom of the screen and select Breakout Rooms to open the pop-up.
To join a Breakout Room, the participant will need to place their cursor over the number of participants in the room, to see the option to join. Select Join and you will be taken to the Breakout Room
If the host would like to join a Breakout Room, place your cursor over the number of participants to see the option to Join. You will also see any participant that have not joined a room yet.
This video shows the new option in action.
<span class="fr-mk" style="display: none;"> </span> | 2020-10-01T19:57:07 | 1,723,061,972,000 | 1,723,061,972,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,032,030 | 6,000,130,414 | Technology | Zoom | 1 | 2 | Zoom Licensing for All Staff | zoom, licence, meeting | Keywords: zoom, meeting, license
Aliases: zoom meetings
Due to an ongoing need to reduce licensing costs and ensure that we are paying for exactly what we need for our software subscriptions, we have had to change the way we license our Zoom users. By default, all staff are now basic Zoom users. The main difference with basic users is that they can not be alternative hosts to other meetings, and they have a time limit of 40 minutes for all Zoom meetings. We do have limited full licenses available, and some have been pre-assigned based on Job Title or Location.
We have automatically licensed the following Job Titles to be full Zoom Users:
ADMIN SECRETARY
ASSISTANT DIRECTOR
ASSISTANT PRINCIPAL
ASSISTANT SUPERINTENDENT
BOOKKEEPER
CAREER CNTR TECH
CHIEF FINANCIAL OFFICER
COORDINATOR
COUNSELOR
DATA COMPLIANCE SPECIALIST
DEAN OF STUDENTS
DIRECTOR
ELL ASST/TUTOR
ESA - LIBRARIAN
ESA - MENTAL HEALTH SPCLST
ESA - NURSE
ESA - OT
ESA - PSYCHOLOGIST
ESA - PT
ESA - SLP
EXECUTIVE DIRECTOR
FAMILY SUPPORT SPECIALIST
GRANT ACCT'G SPECIALIST
HR SPECIALIST
HR SUBSTITUTE SPECIALIST
INNOVATIVE DESIGN SPECIALIST
INST'L FACILITATOR
LIBRARY TECH
LIBRARY SPECIALIST
LOSS CONTROL SPECIALIST
LPN
MANAGER
NETWORK ADMIN
NON-REP: EXECUTIVE ASST
OFFICE MANAGER
PEA - PRESIDENT
PRINCIPAL
STUDENT DATABASE ADMIN
SUPERINTENDENT
SUPERVISOR
All Special Education teachers have also been licensed.
If you are not in one of the above categories, please reach out to us and we can add you manually. Still, we do need to be limited, so please ensure that you need the license to be successful in your job and can't utilize a meeting set up by one of the people listed above.
If you need a license for just one day, you can use this service request to be granted a license for 8 hours: https://psd401.freshservice.com/a/catalog/request-items/96
| 2022-10-04T20:28:38 | 1,723,061,973,000 | 1,723,061,973,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,023,536 | 6,000,580,664 | Technology | Zoom | 1 | 2 | Zoom Meetings Participation Report | zoom, meetings, participants, report | Keywords: zoom, meetings, participants, report
Aliases: zoom meetings
Who attended my Zoom meeting and for how long?
From the PSD Portal open Core Tools - Zoom and follow the steps below:
Zoom Participants Report (1).pdf | 2020-05-20T19:47:03 | 1,723,061,972,000 | 1,723,061,972,000 | 2025-04-01T00:00:00Z | 2 | 1 | 0 | 0 |
6,000,031,171 | 6,000,736,645 | Technology | Zoom | 1 | 2 | Zoom Phone Pin | Zoom Phone, Office Phone, Desk Phone, Update PIN, Updated Code, Change, PIN, Voicemail, Code | Keywords: Zoom Phone, PIN, Change, Update Code, Update PIN, Voicemail, Code
Aliases: Zoom Phone, Office Phone, Desk Phone
Zoom Phone Pin
View or Reset an Existing PIN
Go to the zoom portal at https://psd401.zoom.us/meeting and authenticate.
Click on "Phone" in the left-hand column.
Click Settings and scroll down to the "Desk Phone" section.
Next to PIN Code, click Show or Edit
Update your PIN code and click Save Result: You have changed your PIN code and can now use it.
| 2022-07-05T22:33:30 | 1,723,511,578,000 | 1,723,511,578,000 | 2025-04-01T00:00:00Z | 3 | 18 | 0 | 0 |
6,000,030,401 | 6,000,130,415 | Technology | Zoom | 1 | 2 | Zoom Phone initial setup | zoom, zoom phone, voicemail, setup, Set up, Office Phone, Desk Phone, Phone, New Phone, Configure, Initial setup, Instructions, PIN | Keywords: Zoom, Zoom Phone, Initial setup, setup, set up, configure, Instructions, Hours, PIN
Aliases: Phone, Office Phone, Desk Phone, New Phone
Zoom Phone initial setup
The instructions below are adapted from the following video from Zoom
Overview
If Zoom Phone is enabled on your zoom account or you have been assigned a Zoom Phone, there are a few steps you will want to take to get set up and running smoothly.
Most settings are managed on your Zoom Web page and not your Zoom Desk Phone or your Zoom App.
Log in to Zoom on the web
Use the PSD Portal to log in to Zoom
Click on the Phone link to access your Zoom Phone Settings
Select the Settings link to see the actual settings.
Most of the settings should not be adjusted. So just skip on past them to get to the goodies listed below.
Business hours
Scroll down to Call Handling -> Business Hours
Unless you wish to have all your apps ringing 24/7/365 you may want to set your normal work hours.
Once these hours are set, you can tell Zoom what to do if you don't answer or what to do during your Off-hours.
Call handling
Call handling is right below Business hours
By default, your registered Zoom Apps and Devices are listed here.
You can use the Edit link to edit the list of Apps and Devices that will take calls.
Your Call Handling Ring Mode will determine if your listed devices will ring Simultaneously, or Sequentially.
Fill in Call Handling Ring Mode, Max Wait Time, and When a Call is not answered, as desired.
Voicemail
The Greeting & Leave voicemail instruction section is where you will create voicemail greetings that you can swap out as appropriate.
By default, there is only one the premade Default voicemail recording.
To make customized recordings, click on Audio Library.
Click on Add Audio. From here, you can use one of the Text to Speech voices, or Record a greeting if the device you are on has a microphone.
When you have created a recording, you can save it and select Use the Audio from the next screen.
Closed Hours
If you set Business Hours above, you should repeat the Call handling and Voicemail sections under the Closed hours. Notice that your recording is already a selection in your Greeting & Leave voicemail instruction section.
Desktop Voicemail Pin
If you want to use a desk phone to check your voicemail, Scroll way down to the heading PIN Code.
You can see, set, or reset your voicemail PIN by clicking Show or Edit.
Helpful tidbits
You may have to get creative in how you spell your name in the Text to Speech engine if you want the Zoom voice robots to pronounce your name correctly if it isn't one they get right the first try.
Use the desktop App as much as possible. It has more screen space and can quickly show who is calling and let you know who is in a meeting. When you have it open, you can see quickly if you have a voicemail, and read the transcription without having to log in with your pin. | 2022-05-03T23:55:34 | 1,723,511,800,000 | 1,723,511,578,000 | 2025-04-01T00:00:00Z | 11 | 22 | 0 | 0 |
6,000,024,315 | 6,000,542,926 | Technology | Zoom | 1 | 2 | Zoom Tutorials | 110 | Zoom Meetings and Webinars
Join a Meeting
Learn More
Scheduling a Meeting with Zoom Website
Learn More
Meeting Controls
Learn More
Scheduling a Meeting with Google Calendar
Learn More
Scheduling a Meeting with Outlook
Learn More
Assigning Scheduling Privilege in Outlook
Learn More
Scheduling a Zoom Webinar
Learn More
Breakout Rooms
Learn More
Closed Captioning
Learn More
All About Zoom Webinar
Learn More
https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials | 2020-08-05T15:12:43 | 1,723,061,972,000 | 1,723,061,972,000 | 2025-04-01T00:00:00Z | 1 | 0 | 0 | 0 |
6,000,041,139 | 6,001,694,359 | Technology | Zoom | 1 | 2 | Zoom meeting - Alternative host | 110 | Keywords: Zoom, Zoom Meeting, Host, Co-Host, Alternative Host, Outsider, Non-PSD user.
Aliases: Participants, make a host
When scheduling a meeting, the host can designate another Licensed user on the same account to be the alternative host. The alternative host can start the meeting on the host's behalf. This user will receive an email notifying them that they've been added as an alternative host, with a link to start the meeting. If this email notification is disabled in the Zoom web portal, the alternative host will not receive an email to start the meeting.
How to designate an alternative host
* Sign in to the Zoom web portal.
* In the navigation menu, click Meetings, then click Schedule A Meeting.
* Scroll down to Options and click Show to view additional meeting options.
* In the Alternative Hosts field, enter the alternative host's email address.
* (Optional) Select the check box to enable Allow alternative hosts to add or edit polls.
* Click Save to finish.
The alternative host will now receive an email letting them know that they have been added as an alternative host, as long as they have not disabled this email notification in the Zoom web portal.
Please note: If you must assign an alternative host from outside the Peninsula School District (PSD), this can only be done in real time during the meeting. Therefore, the person has to be a participant.
| 2024-10-03T23:18:39 | 1,727,997,716,000 | 1,727,997,716,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,033,553 | 6,000,130,415 | Technology | Zoom Phone Handsets | 1 | 2 | Add Custom ringtone to Zoom Desk phone | Yealink, zoom phone | Keywords: Zoom Phone, ring tone
Aliases: Zoom, Zoom Phone, Yealink
You can create a custom ringtone for desk phones by adding a contact and setting the ring tone for that contact. This can only be done on the Yealink device. We do not have a means to customize ring tones on the desktop app or the mobile app.
Start by selecting the smartbutton corresponding to the "Menu".
Use the direction arrows to navigated to "Directory"
Then select the directory with the center button
Use the center button to select the "Local Directory"
Then "All Contacts" from the Local directory
Then use the smart button to select "Add"
Then fill in the contact card info, including option 6 on the second page.
And save when you are done
| 2023-04-03T17:37:25 | 1,723,511,801,000 | 1,723,511,801,000 | 2025-04-01T00:00:00Z | 2 | 2 | 0 | 0 |
6,000,040,955 | 6,000,130,415 | Technology | Zoom Phone Handsets | 1 | 2 | Clerical Substitute Phone User Login | 110 | Keywords: Substitute, Phone, Setup
Aliases: sub phone, attendance sub
This article describes how a Clerical Substitute can log in to the Secretary's phone.
Locate the designated substitute phone. This is usually the Secretary's phone or the Office Manager's phone.
There should be a button for "Guest" . If not, you may need to hit the "Exit" button one or more times.
Pressing the Guest button will prompt you for your extension and passcode. Use the first 2-digits associated with your school plus 88 for both the extension and the passcode. For example, if you are logging in to the phone at Artondale, you will use 1188 for the extension and the passcode.
From here, you should have access to all the emails that have been assigned as well as receive calls for all the ring groups for which you have been assigned. Please be careful when managing voicemails. If any user deletes a voicemail, they will delete the voicemail for all users.
| 2024-09-11T18:22:31 | 1,726,079,892,000 | 1,726,079,892,000 | 2025-04-01T00:00:00Z | 1 | 4 | 0 | 0 |
6,000,031,250 | 6,000,130,415 | Technology | Zoom Phone Handsets | 1 | 2 | Connect a Plantronics headset to Yealink Phone | Headset, Phone, Plantronics, Connect, Yealink, New Phone, Head Set | Keywords: Headset, Phone, Plantronics, Connect, Yealink, New Phone, Head Set
Aliases: Headset, Plantronics, Office Phone, Head Set
Connect a Plantronics headset to Yealink Phone
The Plantronics headsets are compatible with the Yealink Zoom phones. Installation is very similar to the previous Mitel phones.
CO54 headset
Connect the Power, Lifter, and Handset cables as shown in the diagram:
Disconnect the stock handset from the back of the phone and plug it into the handset adapter:
Plug the handset adapter into the port that you removed the stock handset from.
Do not use the headset port. The headset port is only for setups that do not use a lifter.
Next you will need to use double sided tape to affix the lifter.
The lifter should be adjusted to the lowest range of motion.
If the earpiece cradle has been modified to prevent the handset from sliding off, the peg should be flipped so that the handset lifts smoothly and easily.
The lifter should be attached precisely below the upper mark on the earpiece cradle.
From here, activating the headset should lift the receiver and give you a dial tone in the ear.
Incoming calls can be answered by activating the earpiece.
| 2022-07-12T18:16:38 | 1,723,511,801,000 | 1,723,511,801,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,030,399 | 6,000,130,415 | Technology | Zoom Phone Handsets | 1 | 2 | Transfer Call from Zoom Desk phone | phone, zoom, Zoom Phone, Transfer, Office Phone, Landline, Desk phone, Transfer call | Keywords: Transfer, Transfer call, Zoom phone, desk phone, Office Phone
Aliases: Office Phone, Desk Phone, Phone, Landline
Transfer Call from Zoom Desk phone
While on a call, Press the soft-key associated with the now visible "Transfer" light. (Press the button under the word Transfer that's on the screen)
This puts the call on hold.
Press the soft-key to 'Select' Transfer.
Dial the number or extension of the user who should pick up the call.
You can press the "B Transfer" (Bind Transfer) soft-key to send the call immediately, then you can hang up.
Or,
You can wait for the new party to pick up and press the "Transfer" soft key. | 2022-05-03T22:16:08 | 1,723,511,800,000 | 1,723,511,800,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,030,400 | 6,000,130,415 | Technology | Zoom Phone Handsets | 1 | 2 | Transfer Call from Zoom Desk phone to your own Zoom App on another device | zoom, zoom phone, transfer, Desk Phone, Office Phone, Zoom App, Transfer Call, Hold | Keywords: Zoom, Zoom Phone, Desk Phone, Office Phone, Zoom App, Transfer, Transfer Call, Hold
Aliases: Zoom Phone, Desk Phone, Office Phone, Zoom App
Transfer Call from Zoom Desk phone to your own Zoom App on another device
While on a call, Press the soft-button associated with the now visible "Transfer" light.
This puts the call on hold and the person on the line will hear your hold music if you have any set.
Make note of the line you placed on hold. (All your Zoom Phone lines are visible from all of your Zoom devices). Some Zoom Phones only have one line.
Sign in to the Zoom app on the other device.
Navigate to the phone section.
Press the line that you previously placed on hold.
Or -
Just click Lines on the top of the screen on the new device, then click the Phone icon on your name to resume the call. | 2022-05-03T22:38:02 | 1,723,511,801,000 | 1,723,511,801,000 | 2025-04-01T00:00:00Z | 0 | 2 | 0 | 0 |
6,000,032,784 | 6,000,736,645 | Technology | Zoom Phone Handsets | 1 | 2 | Using phone to unlock main doors | Doorbell | Keywords: Front Door, Unlock
Aliases:
When a call from a doorbell comes in, you can unlock the door by pressing 55* while connected to the call.
You can see who the caller is by viewing the doorbell camera on the 2n Open-Eye app.
If you need to talk to someone standing outside but not realizing they need to press the doorbell, you can call the doorbell by calling extension xx98. | 2023-01-04T17:11:52 | 1,723,511,801,000 | 1,723,511,801,000 | 2025-04-01T00:00:00Z | 0 | 3 | 0 | 0 |
6,000,006,113 | 6,000,736,645 | Technology | i-Ready | 1 | 2 | i-Ready - Elementary & Middle School Math Assessment | i-Ready, Math, Assessment | Keywords: i-Ready, Math Assessment
Aliases:
Assists with Math and Reading assessments.
Teachers and Students are rostered via Classlink Roster Server.
Teachers & Students access the app via the Portal.
Help Desk has access to view, verify access and create ids for School Admins via i-Ready.com, if needed.
It is rare that Help Desk logs into i-Ready.
Bldg admins and Specialist are added to the app via TSD Assessment Data Admin.
Site: https://i-readycentral.com/articles/support/
Error Messages: https://cdn.i-ready.com/instruction/content/system-check/iReady_SSO_Troubleshooting.pdf
For immediate technical support, please email [email protected] or call 1-800-225-0248
Sandra Zinsmeyer - Account Manager Curriculum Associates
[email protected]
Liam Flynn - Account Specialist (roster import)
[email protected]
978-901-6397 | 2017-08-10T22:03:36 | 1,710,438,692,000 | 1,710,438,692,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,034,159 | 6,001,668,715 | Technology | iOS / iPadOS | 1 | 2 | Factory Reset iPad | 110 | Keywords: End of Year, Device, Return, Leaving, Inventory, factory data reset, reset, erase content, erase, iPad, apple
Aliases: Leaving the district. Retiring. End of contract. Device return, factory data reset, reset, erase content, erase, iPad, apple
If you have checked out an iPad for district use, it is extremely important that a Factory Reset is done BEFORE returning the device, especially if you have logged in with a personal Apple ID. It is important for many reasons... but most importantly, it keeps you and your private data safe.
First, we want to make sure you are logged out of your Apple ID. Follow the steps below:
1. Go to "Settings"
2. Click on your name at the top of the "Settings" Menu
3. Scroll all the way to the bottom, and press "Sign Out"
4. You will next be prompted to type in your "Apple ID Password". You are now signed out of your AppleID.
**If you forgot your password, press "Forgot Password?" and go through that process to create a new one. Once complete, it should sign you out. However, you may need to start from step 1 again.
Now, you are ready for the Factory Reset. Follow the steps below:
1. Go to "Settings"
2. Click on "General"
3. Scroll to the bottom of the "General" Settings Menu and click on "Transfer or Reset iPad"
4. Click on "Erase All Content and Settings" at the bottom of the page
5. Press "Continue"
6. Enter the code you use to unlock your iPad
7. Press "Erase iPad" (it is normal for this to take 5-10 minutes)
After completing the steps above, your iPad is ready to be turned in. Please gather all chargers and accessories you received with it, and follow the instructions found in the Device Return Overview page
| 2023-06-16T18:58:30 | 1,717,714,025,000 | 1,717,714,025,000 | 2025-04-01T00:00:00Z | 1 | 25 | 0 | 0 |
6,000,031,199 | 6,000,837,079 | Technology | iOS / iPadOS | 1 | 2 | Gmail on PSD iPhone / iPad | email, gmail, ios, mail |
Keywords: Gmail, Mail, iOS, iPad, email
Aliases:
These instructions are for accessing Gmail + Google Calendar on a district iPhone or iPad.
1. The Gmail + Google Calendar apps are pre-installed on all district iPhones + iPads. You should see both apps on your homescreen. If you have many apps installed, you may need to swipe to the next page to see Gmail / Google Calendar. If you still don't see the app(s), they can be downloaded from the Self-Service app (they are listed under the 'Google' category).
2. Start by launching the Gmail app:
3. Select 'Sign In'
4. At the email selection screen, choose 'Google'
5. When prompted, choose 'Continue'
6. Enter your PSD email:
7. You should then be brought to a ClassLink login screen. This is your Portal login. Just username + password, no email here.
8. If you have MFA (Multi-Factor Authentication) turned on, you will be prompted for that code at the next screen:
9. Once entering your MFA code, you should be all signed in. You will start to see emails downloading. This process will also sign you into all other Google Apps on your iOS device (Google Calendar, Drive, etc.) as well.
Multi-Factor Authentication: All Staff are required to enable MFA before the start of the 2022 School Year. Here is an article on setting up MFA: Setting Up Multi-Factor Authentication
| 2022-07-06T21:33:54 | 1,723,512,587,000 | 1,723,512,587,000 | 2025-04-01T00:00:00Z | 0 | 1 | 0 | 0 |
6,000,012,153 | 6,000,580,664 | Technology | iOS / iPadOS | 1 | 2 | Guided Access on an iPad | iPad, Guided Access | Keywords: iPad, Guided Access
Aliases:
Using Guided Access on an iPad
This video will show you the steps:
Written Directions:
Use Guided Access with iPhone, iPad, and iPod touch
Guided Access helps you to stay focused on a task while using your iPhone, iPad or iPod touch. Guided Access limits your device to a single app and lets you control which app features are available.
You can use Guided Access to:
Temporarily restrict your iOS device to a single app
Disable areas of the screen that arent relevant to a task, or areas where an accidental gesture might cause a distraction
Disable the hardware buttons
Set up Guided Access
Tap Settings > General > Accessibility > Guided Access to set up Guided Access. From there, here's what you can do:
Turn Guided Access on or off
Set a passcode that controls the use of Guided Access and prevents someone from leaving an active session
Set whether the device can go to sleep during a session
Start a Guided Access session
To start a Guided Access session, follow these steps:
Open the app you want to use.
Triple-click the Home button.
Adjust settings for the session, and then tap Start.
Control apps, screen sensitivity, and motion sensitivity
You can use Guided Access to turn off app controls, parts of the screen, and motion sensing. Follow these steps:
To disable app controls and areas of the app screen, follow these steps:
Circle any part of the screen you want to disable.
Use the handles to adjust the area.
To ignore all screen touches, turn off Touch.
To keep your iOS device from switching from portrait to landscape or from responding to any other motions, turn off Motion.
End a Guided Access session
If you're using Touch ID on your iOS device, you can use it to end a Guided Access session. First, go to Settings > General > Accessibility > Guided Access > Passcode Settings and turn on Touch ID. Now, when you're using Guided Access, you can end the session by following these steps:
Press the Home button once.
Use Touch ID.
If you're not using Touch ID on your device, follow these steps to end a Guided Access session:
Triple-click the Home button.
Enter the Guided Access passcode.
Published Date: Oct 25, 2017
| 2018-04-02T17:48:29 | 1,723,512,587,000 | 1,723,512,587,000 | 2025-04-01T00:00:00Z | 0 | 1 | 0 | 0 |
6,000,029,424 | 6,000,542,926 | Technology | iOS / iPadOS | 1 | 2 | How to Access and Use Adobe Reader on iPads | Adobe, Reader, iPad, iOS | Keywords: Adobe, Reader, iPad, iOS
Aliases:
Summary of Video Transcription:
The video provides a tutorial on using Adobe Acrobat Reader on the iPad, covering the following key points:
Installation: If you don't have Adobe Acrobat Reader, install it from 'Self Service' by searching for 'Adobe Reader'.
Logging In: Instead of signing in with Google, use your regular PSD (Peninsula School District) email address and password to log in. Optionally, you can add a second email as a backup.
PSD Account Verification: Ensure you are logged in with your PSD account, indicated by your profile picture and the mention of 'Acrobat Pro' in the account settings.
Google Drive Integration: Adobe Reader allows you to connect and access your Google Drive. This feature enables you to open not only PDFs but also other file types from your Drive within the app.
Practical Use Example: The video demonstrates opening a PDF from Google Drive that was originally read on Kindle, highlighting the app's functionality to add notes and share files across devices.
Access to Files: The home screen of Adobe Reader on the iPad shows access to your Drive, 'Shared with Me' files, and integration with other services like OneDrive and Dropbox.
The tutorial is aimed at helping users effectively use Adobe Acrobat Reader on their iPads, especially for those in the Peninsula School District. | 2022-01-20T15:23:04 | 1,723,512,587,000 | 1,723,512,587,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,009,400 | 6,000,540,984 | Technology | iOS / iPadOS | 1 | 2 | How to Airdrop between macOS and iPhone (iOS) | iOS, iPhone, Mac, Airdrop | Keywords: iOS, iPhone, Mac, Airdrop
Aliases:
Swipe up from the bottom of the screen to bring up Control Center.
Force Touch (hard press) on the wireless widget at the top left.
Tap the Airdrop option
Select the Everyone option
Open Finder on your Mac
Select Airdrop from the Favorites menu
In the Airdrop window, select Allow me to be discovered by: and choose Everyone.
Unlock your iPhone, and it should be shown in the Airdrop window.
From Finder, you can drag and drop files from your Mac to your iPhone.
Open the Photos app on your iPhone
Find the picture you want to send to your Mac
Press the Share Icon
You should see Airdrop on the top row, select your computer from the list of available Airdrop recipients.
Avoid receiving unwanted Airdrops:
iOS:
Swipe up to activate Control Center
Force Touch wireless widget
Select Airdrop
Select Receiving Off
macOS:
Open the Airdrop window in Finder
select Allow me to be discovered by: and choose No one
| 2017-11-20T16:42:09 | 1,723,512,587,000 | 1,723,512,587,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,018,420 | 6,000,736,645 | Technology | iOS / iPadOS | 1 | 2 | How to use Self Service with iOS device. | iOS, Self Service, App, Install | Keywords: iOS, Self Service, App, Install
Aliases:
The Self Service App gives you access to the full PSD app catalogue.
Once open you can install any app available in the catalogue. Select the Ellipsis to
view by Category, or click on Search to type the name of the app your looking for.
If there is an app you would like added to the Catalogue please complete a Digital Resource Approval Request:
https://psd401.freshservice.com/catalog/request_items/75
| 2019-05-07T14:20:48 | 1,723,512,587,000 | 1,723,512,587,000 | 2025-04-01T00:00:00Z | 1 | 2 | 0 | 0 |
6,000,033,488 | 6,001,576,430 | Technology | iOS / iPadOS | 1 | 2 | Installing Google Drive on Android and iOS | Install, Google Drive, Android, iOS, Phone, Mobile, Drive | Keywords: Install, Google Drive, Android, iOS
Aliases: Phone, Mobile, Drive
Summary:
This article will walk you through installing Google Drive on your Android or iOS device.
iOS:
Step 1: Download and open the app
On your iPhone or iPad, open the Google Drive app. In "My Drive," youll see:
Files and folders you upload or sync.
Google Docs, Sheets, Slides, and Forms you create.
Step 2: Upload or create files
You can upload files from your iPhone or iPad, or create files in Google Drive.
Upload files and folders to Google Drive
Work with Office files
Create, edit, and format Google Docs, Sheets, and Slides
Step 3: Share and organize files
You can share files or folders, so other people can view, edit, or comment on them.
Share files from Google Drive
Share folders from Google Drive
Make someone else the owner of a file
To see files that other people have shared with you, go to the "Shared with me" section.
Android:
Step 1: Open the app
On your Android device, find and open the Google Drive app . In "My Drive," youll see:
Files and folders you upload or sync.
Google Docs, Sheets, Slides, and Forms you create.
Step 2: Upload or create files
You can upload files from your phone or tablet, or create files in Google Drive.
Upload files and folders to Google Drive
Work with Office files
Create, edit, and format Google Docs, Sheets, and Slides
Step 3: Share and organize files
You can share files or folders, so other people can view, edit, or comment on them.
Share files from Google Drive
Share folders from Google Drive
Make someone else the owner of a file
To see files that other people have shared with you, go to the "Shared with me" section. | 2023-03-28T17:24:53 | 1,723,512,587,000 | 1,723,512,587,000 | 2025-04-01T00:00:00Z | 0 | 1 | 0 | 0 |
6,000,035,872 | 6,000,837,079 | Technology | iOS / iPadOS | 1 | 2 | Remote Support with ConnectWise on iPad | ScreenConnect, ConnectWise, Control, iOS, iPadOS | Keywords: iPad, ConnectWise, Remote
1. Open up the Self Service App
2. Browse to the 'System Utilities' category and Install 'ConnectWise Control'
3. Open the ConnectWise Control App. For the URL, type psd401.screenconnect.com and then tap GO:
4. When prompted, enter the code that you are given at the next screen:
5: Tap 'Initiate Screen Share':
6. Finally, tap 'Start Broadcast' - you will now be sharing the iPad's Screen:
| 2023-09-22T19:46:45 | 1,723,512,588,000 | 1,723,512,588,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,034,954 | 6,000,837,079 | Technology | iOS / iPadOS | 1 | 2 | Shared iPads | Shared, iPad | Keywords: iPad, Shared, Setup
Shared iPads allow for multiple students to use the same iPad. It keeps all account sessions, signs-ins, etc separate and isolated. This provides privacy and security.
Signing in:
1. At the sign-in screen, the directions prompt the user to sign in with their apple ID. This will be the students email - [email protected] - please disregard the fact that the example shown shows @icloud.com - iCloud email addresses should not be used.
Note: Staff can Sign-into Shared iPads as well, but will need to use @psd401.net.
Note: When a user signs into a Shared iPad for the first time, it will ask for their email and password (PSD Portal password).
After successfully authenticating with those credentials, the user will be prompted to create a passcode requiring:
- 8 characters or more in length, and
- Three out of four of the following: (1) uppercase letter, (1) lowercase letter, (1) number 0-9, (1) special character.
The passcode that was just created is then prompted the next time they login to any iPad setup for shared use.
For example, if they switch to using a different iPad, even if they've never logged into it, once they've entered their email, it will prompt for the same passcode they setup on the first iPad.
Tech can reset passcode upon request. Please submit a ticket with the student number that needs a passcode reset.
2. A pop-up will appear, notifying the user they will be redirected to accounts.google.com, tap 'Continue'
3. The next screen will be the standard ClassLink Portal Login - simply enter portal credentials here - full email is not needed.
4. You may be directed to a screen that says 'Choose an account from edtools.psd401.net - simply tap the account that was entered in the previous step
5. You will then proceed to a screen that says 'Getting Ready...' - simply wait at this screen for approximately one minute or less, and then you will be prompted to select a language and country.
6. Finally, the user will be direct to create an iPad passcode - this can be a modified version of the students ClassLink password. It just needs to be 8 characters, and include at least 1 number + 1 uppercase letter + 1 lowercase letter.
7. At this point the student should be logged into the iPad.
To sign out (Note: it will automatically sign them out after 15 minutes) - simply press the Sleep button (located on the top right of the iPad), put the iPad to sleep, then press the Home button to wake it, and in the bottom right, there will be a 'Sign Out' button:
We can remotely clear out users and sign them out if needed. Please contact x3711 or [email protected] for assistance or questions. | 2023-08-22T00:08:25 | 1,723,512,587,000 | 1,723,512,587,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,011,929 | 6,000,542,926 | Technology | iOS / iPadOS | 1 | 2 | Steps in Using Student iPads to Record Video | Recording, Video, iPad |
Keywords: iPad, Recording, Video,
Aliases:
Steps in Using Student iPads to Record Video (click here) | 2018-03-20T22:36:23 | 1,723,512,587,000 | 1,723,512,587,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,040,833 | 6,000,837,079 | Technology | iOS / iPadOS | 1 | 2 | Students - Signing into iPad with Managed Apple ID (MAID) | AppleID, Apple ID, Managed Apple ID, Eagle Quest, iPad, iPadOS, Apple Classroom | Student Sign-in:
Each Student will need to sign into their 1:1 Eagle Quest iPad. This is a one-time process.
1. On the freshly-issued Student iPad, launch 'Settings':
2. Ensure the 'General' tab is selected, then tap on 'Sign in to your iPad...'
3. Tap on 'Sign in Manually'
4. Enter the Students full email - [email protected] - and continue:
5. After entering the Students ID number and proceeding, you should see a screen that says 'Apple ID for Peninsula School District 401' - tap Continue:
6. A ClassLink login page should now appear. Enter the Students ID (not full email) + password and proceed:
7. After authenticating through ClassLink, there will be a prompt to choose an account. Select the Students account (should only be one option):
8. At the confirmation screen, simply tap 'Continue':
9. At this point, it may take a minute or two to sign the Student in.
The screen will look like below:
10. The Student should now be fully signed into their 1:1 iPad with their PSD Managed Apple ID.
It should look like below:
| 2024-08-21T01:38:55 | 1,724,209,902,000 | 1,724,209,902,000 | None | 0 | 1 | 0 | 0 |
6,000,039,549 | 6,000,837,079 | Technology | iOS / iPadOS | 1 | 2 | Troubleshooting iPad / iPhone / iPod and psd-auth | 110 | Keywords: psd-auth, iOS, Wifi
\With the psd-closed WiFi network going away and the new psd-auth WiFi rolled out, all PSD-managed Apple mobile devices should be connected to psd-auth.
If your device isn't currently connected to psd-auth, there are a couple troubleshooting steps you can do.
1. Some iPads were knocked offline from the psd-closed > psd-auth changeover. If this is the case, connect to psd-open (if you aren't already), wait a couple minutes, and then try joining psd-auth manually from Settings > Wi-Fi > tap on psd-auth.
Note: psd-auth will not require a username and password if your device has the required configuration installed. If psd-auth is asking for a username and password, something is wrong. Proceed through this article for troubleshooting steps.
If you are getting prompted for a Username and Password (like in the above picture) your device does not have the required configuration installed. There could be a couple causes for this.
2. Ensure your iPadOS / iOS device is on at least version 14.0. In our testing, psd-auth is not compatible with any version below 14.0.
Note: You can check the version the device is on by going to Settings > General > About as in the below picture:
Note: There are some iPads still in circulation that are too old to support version 14 and higher.
These devices will need to be upgraded. Please submit a tech ticket via this link: https://psd401.freshservice.com/support/tickets/new
In the ticket, please state that you've tried updating the device to version 14.0 and higher, it's been unsuccessful, and that you need a new device in order to connect to the psd-auth WiFi network.
Note: It's helpful to include Barcode and/or Serial Number in the ticket.
3. If your device is on iPadOS / iOS version 14.0 or higher, and still won't connect to psd-auth, submit a ticket to have a technician come by and verify it's fully up-to-date, and then wipe it. Link to submit a ticket: https://psd401.freshservice.com/support/tickets/new
Note: It's helpful to include Barcode and/or Serial Number in the ticket.
Kindergarten, options, shared-use, etc iPads - are all logged into with special usernames that need to be re-entered after they are wiped. This requires a technician to come out.
Note: If the iPad is a dedicated to teacher-use (issued to teacher and not a student), it can be wiped by the teacher:
Go to Settings > General > Transfer or Reset iPad/iPhone > Erase All Content and Settings
Then, log back in with your normal ClassLink portal credentials.
Your iPadOS / iOS device should now automatically connect to psd-auth.
If it's still not joining, or still asking for a Username / Password to join, please submit a ticket: https://psd401.freshservice.com/support/tickets/new
Note: It's helpful to include Barcode and/or Serial Number in the ticket. | 2024-03-11T22:19:43 | 1,723,512,588,000 | 1,723,512,588,000 | 2025-04-01T00:00:00Z | 0 | 6 | 0 | 0 |
6,000,018,452 | 6,000,736,645 | Technology | iOS / iPadOS | 1 | 2 | iPad setup procedure | iPad, Setup, enroll, new | Keywords: iPad, Setup, Enroll, New
Aliases:
Press the Home Button.
Select Language
Select United States
Select psd-open
Click Next
Enter your user name and password
After a few moments Self Service will install, you will get a message explaining how to move apps on your home screen. Click Dismiss.
Opening Self Service for the first time you will be asked if you would like to receive notifications, Don't Allow (Recommended)
You can always change this ON or OFF by
1. Launch the Settings app on your iPad.
2. Tap Notifications.
3. Select the app for which you want to turn on or off Notifications.
4. Toggle the Allow Notifications switch on or off.
| 2019-05-08T21:31:26 | 1,723,512,587,000 | 1,723,512,587,000 | 2025-04-01T00:00:00Z | 0 | 3 | 0 | 0 |
6,000,006,098 | 6,000,736,645 | Technology | macOS | 1 | 2 | Apple Superdrive Issues on Windows | Apple, Superdrive, DVD Player, Windows |
Keywords: Apple SuperDrive, DVD Player, Windows
Aliases:
Apple Superdrive (DVD Player)
The disk goes in but stops about ¾ of the way or does not eject.
First verify that another disk is not already in the drive.
Available in Chocolately: Apple Super Drive (Install)
If Chocolately is unavailable:
Right-click on the Start Menu, the Windows flag at the bottom left corner of the computers desktop.
Click Run on the pop up menu.
In the Open: field enter: \\fs2\installs\drivers\Devices\Apple\Superdrive\AppleODDInstaller64.exe
An installer window appears.
Click Next.
Check Accept and Next, then Finish.
Try inserting the disk again.
| 2017-08-10T22:03:04 | 1,723,063,006,000 | 1,723,063,006,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,032,641 | 6,001,317,564 | Technology | macOS | 1 | 2 | Changing the Orientation of a Second Display | 110 | Keywords: Preferences, Display, Arrangement
Aliases: Monitor, Screen, Extended
Click the apple icon on the top left of your screen and open the system settings.
Click the Displays icon in System Preferences and click on Arrange
Adjust your displays to the desired orientation in the layout window by clicking and dragging displays in the graphic.
| 2022-12-16T20:33:53 | 1,723,136,753,000 | 1,723,136,753,000 | 2025-04-01T00:00:00Z | 0 | 2 | 0 | 0 |
6,000,032,640 | 6,001,576,430 | Technology | macOS | 1 | 2 | Creating a Custom Mac Shortcut for Moving Windows Between Monitors | 110 | Keywords: Mac Shortcut Monitor Aliases: MacOS Hotkey
First make sure that all monitors are already plugged in before trying to add the shortcut, you will need to see what the computer names the monitor.
Select any window and open the Window drop down.
There is an option which says Move to (MONITOR NAME), copy this down case sensitive.
Move that window to the other monitor by clicking and dragging it over to the other display, repeating the steps above.
Now click the apple icon on the top left of the screen and open system preferences.
Click Keyboard
Click the Shortcuts Tab
Select App Shortcuts and click the plus on the bottom/middle left of the window.
This is the point where you will need the case sensitive names of the monitors we took down earlier, type in Move to (MONITOR NAME) into the Menu Title field.
Then click into the Keyboard Shortcut field and hit all keys you would like to be in the shortcut at the same time, this should populate the shortcut field with your desired shortcut. Then click Add.
Now click the plus and repeat the above two steps for your other monitor, make sure that you choose a different hotkey for each monitor. You can choose your own shortcut, but make sure its different from already existing shortcuts or it will produce some weird behavior. The one I show here is unique, so feel free to use that.
To verify that your shortcuts are working, go back up to the window tab and look at your Move to option. There should be your shortcut grayed out right next to the option like this. If it looks like this, try your shortcut and it should work!
Troubleshooting:
If it doesnt appear in this menu, go back to the shortcut settings and make sure you named the monitors correctly.
If your shortcut is moving your window but it quickly snaps back to its original position, make sure your shortcuts are different from one another. If it still snaps back, try manually dragging the window into your desired position on the other screen then try moving it back and forth with the shortcuts again. Note: The reason this happens is because the Move to option moves the window to the last stationary position and sizing the window had on the other monitor, if the window was too close to the edge of the screen then MacOS gets confused and moves it back to the other monitor because it thinks youre trying to move the window to the other monitor.
| 2022-12-16T19:36:02 | 1,723,136,753,000 | 1,723,136,753,000 | 2025-04-01T00:00:00Z | 0 | 0 | 0 | 0 |
6,000,033,772 | 6,000,837,079 | Technology | macOS | 1 | 1 | How To: Update macOS | macOS, Update, Updates, Self Service, Monterey, Ventura | How To: Update macOS
The most important thing to know about macOS Updates is that Major Updates/Upgrades are done through Self Service and Minor Updates are done through System Preferences > Software Update.
Keeping your Mac up to date is important in getting the most out of your device. There are two types of updates that a MacOS device can encounter. a Major Update, and a Minor Update.
A Minor Update needs to be downloaded through the settings > general > software update, and will only update the current Operating System to the latest version of that same Operating System (For example, upgrading from 12.X1 to 12.X2). Apples terminology for Minor Updates is simply "Updates". Minor Updates come out roughly once every 30 days (Sometimes more than that, sometimes less than that).
A Major Update requires 45G of space on your hard drive, and needs to be done through Self Service. Major Updates will upgrade your machine to the most recent Operating System that Apple has available (For example, upgrading from 12.XX to 13.XX). Apples terminology for Major Updates is "Upgrades". Major Updates only come out once per year, generally in the mid to late Fall.
Alert! Before you begin an update of any type, please make sure you have your power cord connected and that you are connected to a reliable Wi-Fi source.
To do a Minor Update,
Minor Updates are installed through the System Settings
<ADD SCREENSHOTS>
1. Navigate to System Settings
2. Click on General
3. Click on Software Update
4. Start the Update
5. Enter your School Login Credentials
6. Wait For Update to Finish
7. Allow Restart to Finish, and you are good to go!
<ADD SECTION ABOUT MINOR UPDATING WHEN MAJOR IS AVAILABLE>
To do a Major Update, follow the instructions below:
Major Updates are installed through the Self Service Application
1. Click "Launchpad"
2. Find "Self Service", and click on it to open
3. After Self Service opens, make sure you are in the "Featured" menu. This is listed on the left hand side of Self Service.
4. Click "Update"
5. Click "Update" Again
Alert: Updates through Self Service require 45G of available space. Errors in updating are likely caused by this reason, so please ensure you have the space available. If you don't have the space available, please contact Help Desk.
6. Type in your username and password, and click Continue
7. Your Mac will now download the update, and then install it. It is normal for this process to take up to an hour. You may use the computer in the meantime.
Alert: When the update is complete, your MacBook will force a restart. If you are using your computer while your MacBook is downloading and/or installing the update, make sure you are frequently saving!
8. After the restart is done, you are all set! Good job!
<CONDENSE, MAKE PART OF MINOR UPDATE>
As stated previously, a Major Update requires 45G of space. If you don't have 45G available, a Major Update will not go through. In these cases, you will need to clear out enough space on your hard drive. If that is something that isn't possible, or something that can be done in the short term, you can still push a Minor Update through. Again, this will bring your MacBook to the most current version of that Operating System, which is better than doing nothing. To do so:
1. Open up the Software Update Window, and then click on "More Info"
2. Select all of the software updates you want to install, and then click on "Install Now"
| 2023-05-02T20:33:29 | 1,723,128,850,000 | 1,723,128,850,000 | 2024-05-16T00:00:00Z | 2 | 0 | 0 | 0 |
6,000,027,414 | 6,000,736,645 | Technology | macOS | 1 | 2 | How to Navigating Files and Folders on a district Mac computer | Navigating, Files, Folders, Mac | Keywords: Navigating, Files and Folder, Mac OS
Aliases:
(updated Spring 2021)
Video Transcription:
The YouTube video titled "Navigating Files and Folders on a Mac OS Device" by Angela May, uploaded on June 21, 2021, provides guidance on managing files and folders on a MacBook Air or using the Mac operating system. The key points covered in the first part of the video are:
Using Finder: It's the primary tool for file management on Mac, typically found as the first dock item. Finder helps in copying, moving, and checking file properties.
Locations and Drives: The tutorial covers navigating through various locations like Desktop, Documents, Downloads, and different drives. It highlights the phasing out of certain drives in the Peninsula School District and the importance of moving files to Google Drive.
Google Drive for Desktop: The speaker advises installing Google Drive for Desktop (previously called Google Drive File Stream) for efficient file transfer and saving. It integrates regular and shared drives on the computer.
Finder Interface and Features: The tutorial is based on the Finder as of the Big Sur operating system, pointing out the changes in the interface and features. It describes different view modes like picture, details, and list view, and how to customize these views, including adjusting column widths.
Adding Columns and Getting Info: By right-clicking on the header, you can add more columns for details like 'Date Created'. Right-clicking on a file and selecting 'Get Info' provides detailed information about the file, including type, size, and location.
File Sizes for Email and Schoology: The video emphasizes considering file sizes for emailing (recommended to keep attachments under 10-15 MB) and for uploading to Schoology, where it's advised to keep files under 200-300 MB, considering the varying internet qualities students might have at home.
File Downloads and Sharing in Schoology: When dealing with Schoology, it's preferable to provide links to online resources rather than uploading large files. This consideration helps with faster access and downloads, especially for students who might have limited internet access.
View Options and Sharing Files: Finder offers different ways to view files, including a preview mode. The 'Share' button in Finder allows for easy sharing of files. You can share files with various applications and services directly from Finder.
Organizing and Sorting Files: In the details or list view, you can sort files by clicking on column headers like 'Date Modified' or 'Name.' This feature is useful for organizing files either alphabetically or by date, making it easier to find specific items.
Using Search Functionality: Finders search function can be utilized to quickly locate files. If you remember a keyword or part of the file's name, you can use this feature to find the file among numerous others.
The video concludes with an invitation for viewers to ask questions about using the new Mac Finder. This tutorial offers a comprehensive guide to efficiently managing files and folders on a Mac OS device, particularly highlighting the usefulness of Finder in organizing and accessing files.
| 2021-06-21T16:13:37 | 1,723,138,404,000 | 1,723,138,404,000 | 2025-04-01T00:00:00Z | 0 | 5 | 0 | 0 |
6,000,033,899 | 6,000,837,079 | Technology | macOS | 1 | 2 | Installing Fonts (macOS) | Fonts, Adobe | Keywords: Font, MacOS, Install, Adobe
Related Article: How to Image Search for Fonts (fonts.adobe.com)
1. Go to fonts.adobe.com and sign-in with your PSD Google Account (Sign in button is in the top-right corner)
2. After signing in, find a font to install, and then click on the button next to 'Activate 1 Font' (as shown in Screen Shot)
3. Launch the Adobe App of your choice, sign in with Google (if not already signed in) - and you should see the font you activated in the previous step:
| 2023-05-19T01:19:04 | 1,723,138,404,000 | 1,723,138,404,000 | 2025-04-01T00:00:00Z | 1 | 1 | 0 | 0 |
6,000,027,420 | 6,000,542,926 | Technology | macOS | 1 | 2 | Mac Keyboard Shortcuts | Mac, Keyboard, Shortcuts, Macintosh, Macbook Air | Keywords: Keyboard, Shortcuts, Mac
Mac keyboard shortcuts
By pressing certain key combinations, you can do things that normally need a mouse, trackpad, or other input device.
To use a keyboard shortcut, press and hold one or more modifier keys and then press the last key of the shortcut. For example, to use Command-C (copy), press and hold the Command key, then the C key, then release both keys. Mac menus and keyboards often use symbols for certain keys, including modifier keys:
Command (or Cmd) ?
Shift ?
Option (or Alt) ?
Control (or Ctrl) ^
Caps Lock ?
Fn
On keyboards made for Windows PCs, use the Alt key instead of Option, and the Windows logo key instead of Command.
Some keys on some Apple keyboards have special symbols and functions, such as for display brightness , keyboard brightness , Mission Control, and more. If these functions aren't available on your keyboard, you might be able to reproduce some of them by creating your own keyboard shortcuts. To use these keys as F1, F2, F3, or other standard function keys, combine them with the Fn key.
Cut, copy, paste, and other common shortcuts
Command-X: Cut the selected item and copy it to the Clipboard.
Command-C: Copy the selected item to the Clipboard. This also works for files in the Finder.
Command-V: Paste the contents of the Clipboard into the current document or app. This also works for files in the Finder.
Command-Z: Undo the previous command. You can then press Shift-Command-Z to Redo, reversing the undo command. In some apps, you can undo and redo multiple commands.
Command-A: Select All items.
Command-F: Find items in a document or open a Find window.
Command-G: Find Again: Find the next occurrence of the item previously found. To find the previous occurrence, press Shift-Command-G.
Command-H: Hide the windows of the front app. To view the front app but hide all other apps, press Option-Command-H.
Command-M: Minimize the front window to the Dock. To minimize all windows of the front app, press Option-Command-M.
Command-O: Open the selected item, or open a dialog to select a file to open.
Command-P: Print the current document.
Command-S: Save the current document.
Command-T: Open a new tab.
Command-W: Close the front window. To close all windows of the app, press Option-Command-W.
Option-Command-Esc: Force quit an app.
CommandSpace bar: Show or hide the Spotlight search field. To perform a Spotlight search from a Finder window, press CommandOptionSpace bar. (If you use multiple input sources to type in different languages, these shortcuts change input sources instead of showing Spotlight. Learn how to change a conflicting keyboard shortcut.)
ControlCommandSpace bar: Show the Character Viewer, from which you can choose emoji and other symbols.
Control-Command-F: Use the app in full screen, if supported by the app.
Space bar: Use Quick Look to preview the selected item.
Command-Tab: Switch to the next most recently used app among your open apps.
Shift-Command-5: In macOS Mojave or later, take a screenshot or make a screen recording. Or use Shift-Command-3 or Shift-Command-4 for screenshots. Learn more about screenshots.
Shift-Command-N: Create a new folder in the Finder.
Command-Comma (,): Open preferences for the front app.
Sleep, log out, and shut down shortcuts
You might need to press and hold some of these shortcuts for slightly longer than other shortcuts. This helps you to avoid using them unintentionally.
Power button: Press to turn on your Mac or wake it from sleep. Press and hold for 1.5 seconds to put your Mac to sleep.* Continue holding to force your Mac to turn off.
OptionCommandPower button* or OptionCommandMedia Eject: Put your Mac to sleep.
ControlShiftPower button* or ControlShiftMedia Eject: Put your displays to sleep.
ControlPower button* or ControlMedia Eject: Display a dialog asking whether you want to restart, sleep, or shut down.
ControlCommandPower button:* Force your Mac to restart, without prompting to save any open and unsaved documents.
ControlCommandMedia Eject: Quit all apps, then restart your Mac. If any open documents have unsaved changes, you will be asked whether you want to save them.
ControlOptionCommandPower button* or ControlOptionCommandMedia Eject: Quit all apps, then shut down your Mac. If any open documents have unsaved changes, you will be asked whether you want to save them.
Control-Command-Q: Immediately lock your screen.
Shift-Command-Q: Log out of your macOS user account. You will be asked to confirm. To log out immediately without confirming, press Option-Shift-Command-Q.
* Does not apply to the Touch ID sensor.
Finder and system shortcuts
Command-D: Duplicate the selected files.
Command-E: Eject the selected disk or volume.
Command-F: Start a Spotlight search in the Finder window.
Command-I: Show the Get Info window for a selected file.
Command-R: (1) When an alias is selected in the Finder: show the original file for the selected alias. (2) In some apps, such as Calendar or Safari, refresh or reload the page. (3) In Software Update preferences, check for software updates again.
Shift-Command-C: Open the Computer window.
Shift-Command-D: Open the desktop folder.
Shift-Command-F: Open the Recents window, showing all of the files you viewed or changed recently.
Shift-Command-G: Open a Go to Folder window.
Shift-Command-H: Open the Home folder of the current macOS user account.
Shift-Command-I: Open iCloud Drive.
Shift-Command-K: Open the Network window.
Option-Command-L: Open the Downloads folder.
Shift-Command-N: Create a new folder.
Shift-Command-O: Open the Documents folder.
Shift-Command-P: Show or hide the Preview pane in Finder windows.
Shift-Command-R: Open the AirDrop window.
Shift-Command-T: Show or hide the tab bar in Finder windows.
Control-Shift-Command-T: Add selected Finder item to the Dock (OS X Mavericks or later)
Shift-Command-U: Open the Utilities folder.
Option-Command-D: Show or hide the Dock.
Control-Command-T: Add the selected item to the sidebar (OS X Mavericks or later).
Option-Command-P: Hide or show the path bar in Finder windows.
Option-Command-S: Hide or show the Sidebar in Finder windows.
CommandSlash (/): Hide or show the status bar in Finder windows.
Command-J: Show View Options.
Command-K: Open the Connect to Server window.
Control-Command-A: Make an alias of the selected item.
Command-N: Open a new Finder window.
Option-Command-N: Create a new Smart Folder.
Command-T: Show or hide the tab bar when a single tab is open in the current Finder window.
Option-Command-T: Show or hide the toolbar when a single tab is open in the current Finder window.
Option-Command-V: Move the files in the Clipboard from their original location to the current location.
Command-Y: Use Quick Look to preview the selected files.
Option-Command-Y: View a Quick Look slideshow of the selected files.
Command-1: View the items in the Finder window as icons.
Command-2: View the items in a Finder window as a list.
Command-3: View the items in a Finder window in columns.
Command-4: View the items in a Finder window in a gallery.
CommandLeft Bracket ([): Go to the previous folder.
CommandRight Bracket (]): Go to the next folder.
CommandUp Arrow: Open the folder that contains the current folder.
CommandControlUp Arrow: Open the folder that contains the current folder in a new window.
CommandDown Arrow: Open the selected item.
Right Arrow: Open the selected folder. This works only when in list view.
Left Arrow: Close the selected folder. This works only when in list view.
Command-Delete: Move the selected item to the Trash.
Shift-Command-Delete: Empty the Trash.
Option-Shift-Command-Delete: Empty the Trash without confirmation dialog.
CommandBrightness Down: Turn video mirroring on or off when your Mac is connected to more than one display.
OptionBrightness Up: Open Displays preferences. This works with either Brightness key.
ControlBrightness Up or ControlBrightness Down: Change the brightness of your external display, if supported by your display.
OptionShiftBrightness Up or OptionShiftBrightness Down: Adjust the display brightness in smaller steps. Add the Control key to this shortcut to make the adjustment on your external display, if supported by your display.
OptionMission Control: Open Mission Control preferences.
CommandMission Control: Show the desktop.
ControlDown Arrow: Show all windows of the front app.
OptionVolume Up: Open Sound preferences. This works with any of the volume keys.
OptionShiftVolume Up or OptionShiftVolume Down: Adjust the sound volume in smaller steps.
OptionKeyboard Brightness Up: Open Keyboard preferences. This works with either Keyboard Brightness key.
OptionShiftKeyboard Brightness Up or OptionShiftKeyboard Brightness Down: Adjust the keyboard brightness in smaller steps.
Option key while double-clicking: Open the item in a separate window, then close the original window.
Command key while double-clicking: Open a folder in a separate tab or window.
Command key while dragging to another volume: Move the dragged item to the other volume, instead of copying it.
Option key while dragging: Copy the dragged item. The pointer changes while you drag the item.
Option-Command while dragging: Make an alias of the dragged item. The pointer changes while you drag the item.
Option-click a disclosure triangle: Open all folders within the selected folder. This works only when in list view.
Command-click a window title: See the folders that contain the current folder.
Learn how to use Command or Shift to select multiple items in the Finder.
Click the Go menu in the Finder menu bar to see shortcuts for opening many commonly used folders, such as Applications, Documents, Downloads, Utilities, and iCloud Drive.
Document shortcuts
The behavior of these shortcuts may vary with the app you're using.
Command-B: Boldface the selected text, or turn boldfacing on or off.
Command-I: Italicize the selected text, or turn italics on or off.
Command-K: Add a web link.
Command-U: Underline the selected text, or turn underlining on or off.
Command-T: Show or hide the Fonts window.
Command-D: Select the Desktop folder from within an Open dialog or Save dialog.
Control-Command-D: Show or hide the definition of the selected word.
Shift-Command-Colon (:): Display the Spelling and Grammar window.
Command-Semicolon (;): Find misspelled words in the document.
Option-Delete: Delete the word to the left of the insertion point.
Control-H: Delete the character to the left of the insertion point. Or use Delete.
Control-D: Delete the character to the right of the insertion point. Or use Fn-Delete.
Fn-Delete: Forward delete on keyboards that don't have a Forward Delete key. Or use Control-D.
Control-K: Delete the text between the insertion point and the end of the line or paragraph.
FnUp Arrow: Page Up: Scroll up one page.
FnDown Arrow: Page Down: Scroll down one page.
FnLeft Arrow: Home: Scroll to the beginning of a document.
FnRight Arrow: End: Scroll to the end of a document.
CommandUp Arrow: Move the insertion point to the beginning of the document.
CommandDown Arrow: Move the insertion point to the end of the document.
CommandLeft Arrow: Move the insertion point to the beginning of the current line.
CommandRight Arrow: Move the insertion point to the end of the current line.
OptionLeft Arrow: Move the insertion point to the beginning of the previous word.
OptionRight Arrow: Move the insertion point to the end of the next word.
ShiftCommandUp Arrow: Select the text between the insertion point and the beginning of the document.
ShiftCommandDown Arrow: Select the text between the insertion point and the end of the document.
ShiftCommandLeft Arrow: Select the text between the insertion point and the beginning of the current line.
ShiftCommandRight Arrow: Select the text between the insertion point and the end of the current line.
ShiftUp Arrow: Extend text selection to the nearest character at the same horizontal location on the line above.
ShiftDown Arrow: Extend text selection to the nearest character at the same horizontal location on the line below.
ShiftLeft Arrow: Extend text selection one character to the left.
ShiftRight Arrow: Extend text selection one character to the right.
OptionShiftUp Arrow: Extend text selection to the beginning of the current paragraph, then to the beginning of the following paragraph if pressed again.
OptionShiftDown Arrow: Extend text selection to the end of the current paragraph, then to the end of the following paragraph if pressed again.
OptionShiftLeft Arrow: Extend text selection to the beginning of the current word, then to the beginning of the following word if pressed again.
OptionShiftRight Arrow: Extend text selection to the end of the current word, then to the end of the following word if pressed again.
Control-A: Move to the beginning of the line or paragraph.
Control-E: Move to the end of a line or paragraph.
Control-F: Move one character forward.
Control-B: Move one character backward.
Control-L: Center the cursor or selection in the visible area.
Control-P: Move up one line.
Control-N: Move down one line.
Control-O: Insert a new line after the insertion point.
Control-T: Swap the character behind the insertion point with the character in front of the insertion point.
CommandLeft Curly Bracket ({): Left align.
CommandRight Curly Bracket (}): Right align.
ShiftCommandVertical bar (|): Center align.
Option-Command-F: Go to the search field.
Option-Command-T: Show or hide a toolbar in the app.
Option-Command-C: Copy Style: Copy the formatting settings of the selected item to the Clipboard.
Option-Command-V: Paste Style: Apply the copied style to the selected item.
Option-Shift-Command-V: Paste and Match Style: Apply the style of the surrounding content to the item pasted within that content.
Option-Command-I: Show or hide the inspector window.
Shift-Command-P: Page setup: Display a window for selecting document settings.
Shift-Command-S: Display the Save As dialog, or duplicate the current document.
ShiftCommandMinus sign (-): Decrease the size of the selected item.
ShiftCommandPlus sign (+): Increase the size of the selected item. CommandEqual sign (=) performs the same function.
ShiftCommandQuestion mark (?): Open the Help menu.
Other shortcuts
For more shortcuts, check the shortcut abbreviations shown in the menus of your apps. Every app can have its own shortcuts, and shortcuts that work in one app might not work in another.
Accessibility shortcuts
Safari shortcuts
Spotlight shortcuts
Startup shortcuts
Apple Music shortcuts: Choose Help > Keyboard shortcuts from the menu bar in the Music app.
Other shortcuts: Choose Apple menu > System Preferences, click Keyboard, then click Shortcuts.
| 2021-06-21T23:31:18 | 1,723,063,006,000 | 1,723,063,006,000 | 2025-04-01T00:00:00Z | 1 | 3 | 0 | 0 |
6,000,006,011 | 6,000,542,941 | Technology | macOS | 1 | 2 | Mac Local User Password Change Directions | Local user password change, Mac password change, password change | Keywords: Local User Password Change, Mac password change, password change
Aliases: Mac, local user
The local user password on a Mac laptop is the first password you type in when restarting your laptop or to unlock your device when the screen saver has started. Your PSD Portal password and the Mac local user account password can be different but if you want them the same, follow the directions below.
If you change your local account password and you want your PSD portal to be the same, click here for those steps.
Go to the Apple icon and select System Preferences
Select Users & Groups
Select Change Password for you
Enter your Old (current) Password, New Password verifying by typing it a second time in Verify, and a Password Hint, and then click Change Password.
Passwords should be at least 8 - 10 characters long and contain the following:
mix of upper/lowercase letters: AbC
numbers: 123
symbols: ^$_+
NO personal information: birthday, address, phone number, name
| 2017-08-10T22:00:10 | 1,723,511,940,000 | 1,723,511,940,000 | None | 3 | 3 | 0 | 0 |
6,000,033,482 | 6,000,837,079 | Technology | macOS | 1 | 2 | Managed AppleID Transition FAQ + Instructions | Managed Apple IDs, Apple IDs | keywords: Managed Apple IDs
alias: Apple Accounts
====>>> Click Here for an Updated, Live Document <<<======
Managed Apple IDs Spring 2023
At the recommendation of Apple to better secure accounts in our environment and to better support our teachers who use iPads with students in the classroom, all Apple IDs created with a @psd401.net or @edtools.psd401.net email address will be migrated by Apple over to personal accounts and all accounts for our staff & students will become managed by the district. Due to privacy reasons, Apple doesnt share with us who the staff are that have these accounts, so if you are one of these people, you will be notified by Apple directly via email to transition your account. All purchases or preferences with these accounts will be transferred over to your personal account. This process will start next Monday and will be open for 60 days. Apple will be contacting those staff members directly and will continue to over the 60 days if you dont make the change. We are here to help through Service Central or the Help Desk, but most of this process will be communicated by Apple starting Monday, March 20, 2023.
Questions
Answers
I don't understand why I need to have a personal email to create an account on a district device.
You dont - Apple that will be requiring you to make a personal Apple ID (not really an email account, though it can function like one) for the sole purpose of transferring any apps and data you have under your current @psd401.net Apple ID to that newly created personal Apple ID so you dont lose it. You can sign out of that account once its been created and your stuff is transferred over to it. And then login with what is now your district-managed @psd401.net Apple ID account.
I still wonder about using our personal emails for anything work-related because of records requests though.
You should only be using your @psd401.net Gmail account for work.
A few years ago when I turned in my first PSD iPad, and received my 2nd one, it asked for an Apple ID.
I no longer wanted to use a personal email Apple ID for a PSD device so I created an Apple ID using my PSD email address.
I use my PSD iPad only as a backup. I have never downloaded anything onto it, never saved anything onto it, and do not have any debit/credit card associated with that Apple ID.
Do I need to do anything with that Apple ID? Or will it just disappear, and I will be assigned one by PSD to associate with my PSD iPad?
You should be fine to proceed with the changeover. It will prompt you for an email to transfer everything to (even if everything is effectively nothing). I just created a throwaway email to point to.
I then signed back into my district devices with my district email again, except now its a managed AppleID so the login process goes through ClassLink.
You can go to https://appleid.apple.com and sign in with your current district email AppleID to initiate the changeover process. Based on what you said, you should be fine to do so.
Steps:
Go to appleid.apple.com
Sign in with the account that you got an Apple notification about (this could be @psd401.net or @edtools.psd401.net)
If you have a personal email that doesnt already have an Apple ID associated with it, you can enter that email here to transfer all content over to it (this will effectively be creating an Apple ID for that account). Otherwise, click the Create an iCloud email at iCloud.com option. This may be the easiest option for most people.
At the next screen, you will be prompted to create an iCloud account. The username can be anything, and it will autocomplete with @iCloud.com
Note: If you have a debit/credit card associated with your current @psd401.net or @edtools.psd401.net you may be prompted to enter it during the account migration process. If you no longer have the card info, you will need to wait 60 days (starting from 3/20/2023) for Apple to reclaim the Apple ID, so the migration can take place.
If you have completed the transfer process, it would be a good time to sign out of the Apple ID youre currently logged into on either a macOS computer or iPad, and sign in with your new district-managed Apple ID. At the Apple ID sign-in screen, enter your PSD email, then continue. It should look like below:
Click continue and you will be redirected to the ClassLink sign-in screen. Sign in like normal.
You should now be signed into your macOS computer or iPad with your newly created district-managed Apple ID.
Alternatively, you may see a notification to update your Apple ID, and be prompted to sign with Apple ID for Peninsula School District 401 - it will then take you through the ClassLink login.
| 2023-03-27T20:38:11 | 1,723,136,820,000 | 1,723,136,820,000 | 2025-04-01T00:00:00Z | 12 | 1 | 0 | 0 |
6,000,038,941 | 6,001,317,564 | Technology | macOS | 1 | 2 | Resetting Macbook PRAM/NVRAM To Fix Hardware Issues - Intel Only | 110 |
Keywords: Mac MacOS PRAM NVRAM Reset
* This only works on Intel macOS Computers, not M1's *
Shut down your Macbook, then wait until it is fully powered off (~15 seconds after screen goes black)
Press and hold down Command-Option-P-R
The Mac should show the Apple logo. Keep holding down those keys until you hear a second startup chime, at which point the PRAM/NVRAM is now cleared
Tags: Mac, MacOS, Battery, Typing, Reset
| 2023-12-18T21:43:40 | 1,723,136,820,000 | 1,723,136,820,000 | 2025-04-01T00:00:00Z | 3 | 0 | 0 | 0 |
6,000,040,834 | 6,000,837,079 | Technology | macOS | 1 | 2 | Staff - Signing into macOS with Managed Apple ID (MAID) | 110 | Staff Sign-in:
Each Staff member will need to sign into their PSD-issued macOS computer with their Managed Apple ID for Apple Classroom to work. This is a one-time process.
1. Click on the Apple Logo in the top-left corner of the screen:
2. Click on 'System Settings':
3. Click 'Sign in with your Apple ID', then enter your PSD email, then click 'Continue'
Note: If you're already signed in with a Personal Apple ID, you'd need to sign out of it in order for Apple Classroom to work.
Note: If you're already signed in with a PSD Apple ID, then you are good-to-go and can stop reading this article.
4. Simply click 'Continue' at the next screen, which should say 'Apple ID for Peninsula School District 401'.
5. You should then be brought to a ClassLink login screen. Enter your PSD Username (no email) & Password:
6. Enter your MFA code when prompted:
7. You may be prompted to enter your macOS Login password. This is usually the same as your PSD portal password, but not always:
8. You should now be signed into Apple ID with your PSD email:
| 2024-08-21T02:09:19 | 1,724,209,888,000 | 1,724,209,888,000 | None | 0 | 0 | 0 | 0 |
6,000,027,277 | 6,000,736,645 | Technology | macOS | 1 | 2 | Use Self Service to Install Apps/Programs on MacBook | Install, Self Service, Macbook, Mac, Software | Keywords: Install Software, Macbook, Self Service, Mac OS
Aliases:
To find Self Service, look for the icon on the docking bar or in the Launchpad.
Search or Browse the Apps and Programs available. Click Install on the item you need to download.
Once the app or program is installed, you can close Self Service.
Go to Launchpad, find the app or program and open it.
*Some programs require a reboot/restart to fully install the program. If you do not see the item in the Launchpad, restart your laptop. | 2021-06-03T01:25:57 | 1,723,138,404,000 | 1,723,138,404,000 | 2025-04-01T00:00:00Z | 7 | 21 | 1 | 0 |
6,000,040,300 | 6,000,837,079 | Technology | macOS | 1 | 2 | macOS FileVault | FileVault | What: We will be rolling out a built-in macOS feature called 'FileVault' on all 1:1 issued Staff Laptops. Note: Shared, multiple-user Laptops will not yet be affected, but there are plans to enable FileVault on those at a later date, to be determined.
When: We will be doing this on Thursday, June 6th at 4:00pm. Once that has elapsed, you will still not see the FileVault prompt message until you have signed out, and signed back in (or performed a restart and signed back in). When you see the FileVault message, please ensure your computer is plugged into a charger.
Why: Encrypting your data with FileVault is an essential security measure. It prevents unauthorized access to your data, whenever your computer is not in use. This is commonly referred to as 'at-rest encryption'.
Note: Once FileVault has been enabled, you likely won't notice any difference. This article was created simply to inform you on what to expect during the enablement process.
1. FileVault will be enabled during the login process. After the FileVault Configuration Profile has been rolled out, you will see the following pop-up the next time you sign into your computer:
Click 'Enable Now'. Clicking 'Cancel' here will direct you back to the login screen. This is to ensure FileVault gets enabled.
2. After clicking 'Enable Now' on the pop-up above, it will notify you that FileVault is being enabled, as shown in the picture below.
Note: While FileVault is being rolled out on Thursday, June 6th at 4:00pm - it won't actually enable until you sign out of your computer and sign back in (alternatively - performing a restart, and then signing back in).
When you see the two pop-ups shown above, please ensure your computer is plugged into a charger. It is necessary for the computer to be connected to a charger for the disk encryption process to complete:
3. Once FileVault has been enabled, navigating to System Settings > Privacy & Security > FileVault should look like the below:
Note: PSD IT Staff will be able to assist you with accessing your computer in the event you get locked out or don't recall your login password, after FileVault has been rolled out. Please call x3711 or submit a ticket by emailing [email protected].
| 2024-06-04T19:41:17 | 1,723,138,404,000 | 1,723,138,404,000 | None | 0 | 190 | 2 | 0 |
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