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HEALTHCARE ADMINISTRATOR/OPERATIONAL AND STAFF REORG Executive Summary High-energy Manager, Analyst, and Executive Assistant. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I am naturally compelled to streamline costs, boost company moral and revenue through innovative management techniques, including all forms of social media. Organized and diligent, with excellent written, oral, and interpersonal communication skills. Core Qualifications Operations management Staff development Policy/Program development HR experience Supervision and training Cross-functional team management Coding/Multi-media knowledge Complex problem solving Calm under pressure Sound judgment Organizational Restructure/Change Root cause analysis Professional Experience Healthcare Administrator/Operational and Staff Reorg Oct 2006 to Apr 2007 Company Name － City , State Responsible for all staff, which consisted of 6 office clerks, 4 surgeons, 3 remote transcriptionists, 3 part-time students, 2 medical assistants, 1 in-house biller, and 1 in-house transcriptionist. Negotiated all terms of a new contract to carve out 95% of in-house billing to an off-site medical billing company (i.e. invoicing, payments, payment plans, collections) Liaison between SDHS and 47 vendors (i.e. IT specialists, all credentialed hospitals, medical supply vendors, OSHA Reps, etc.) Created a comprehensive project plan for total relocation of the practice, beginning with construction and ending 2 months after the move. Cut costs substantially by eliminating unreliable staff and bringing in more motivated, efficient workers. I also issued 2 promotions and 3 raises. Encouraged more verbal communication from the staff and to each other, and assisted them in achieving higher standards in order to move up in their positions. This came from implementing employee reviews. Learned of prior issues SDHS had with OSHA and immediately put controls in place to adhere to all compliance laws. I enforced them via strict communication, patience, and perseverance. Created project plans for each staff member to introduce accountability. They learned how to regulate their timelines in Outlook by reporting their progress through the tasks module. Implemented mandatory weekly staff and doctors meetings in order to stay on top of ongoing/new situations. Created all templates for agendas/minutes and maintained ongoing task lists, distributing them based on their criticality. Attended monthly off-site meetings for San Diego County Medical Administrators to stay informed of current additions/amendments to policies for SHARP, SCRIPPS, etc. I also attended seminars on my own time to enhance my ability as an effective communicator and Administrator/Project Manager. Bookkeeper for the entire corporation, plus 2 personal corps. I introduced Quickbooks to replace the outdated, complicated accounting software being used. By doing this, I synced their reporting system with the accounting firm that handled their umbrella corporation. Reported all employee payroll to Paychex. All other checks were cut by me. Operated in MS Office, MS Project, and Quickbooks daily. Project Manager/Project Analyst/Executive Assistant Oct 2004 to Oct 2006 Company Name － City , State Responsible for complex projects for the VP of Risk Solutions and SVP of National Consumer Lending. Remote employee in office with the SVP and 3 other Project Managers. Traveled 35% of the time for meetings in various states. Performed as a Project Manager on 3 large compliance-related controls regarding a new database I developed for Risk Solutions Team. Created reports on data requirements, executed gap analysis, root cause issues, defined project scopes, identified best practices, created swimlanes and timelines in MS Project. Facilitated daily/weekly/monthly conference calls with resource team members, created process flows, and compiled/analyzed information uncovered in those meetings. Reconciled general ledger lines to create monthly variance reports for the SVP. Assisted compliance questions from fulfillment field reps regarding business unit procedures. Monitored the monthly budget and established new procedures, controls, and tools concerning it. Provided research and analytical support in the design, development, and implementation of projects supporting Project Managers and project teams. Researched and maintained timelines, problems and concerns, analyzed project requests, determined requirements and feasibility, recommended improvements, and completed other project-related responsibilities per the VP and SVP as needed and instructed. Used strong communication skills and developed solid relationships with all teams. Operated in MS Office, MS Project, Powerpoint, and Visio daily. Healthcare Administrator/Operations and Office Reorg Jun 2003 to Jan 2004 Company Name － City , State Supervised a staff of 6 medical clerks, 3 doctors, and 1 psychologist. Managed all aspects of payroll, including creating a new system of accountability. Responsible for several large projects that ultimately brought in an additional $30,000/month. Reduced the A/R from $1.4 million to $11,000 by personally reconstructing billing procedures, collections enforcement, and small debt write-offs. Maintained all doctors files, recredentialing, CME hours, and hospital affiliations. Prepared weekly spreadsheets/reports in Excel and Access to insure accurate statistical data regarding all sources of income. Identified ways to lower costs and increase efficiency of all services provided. Streamlined physical paper flow in the office by implementing email addresses for everyone in the office. This eased huge burdens on collectors and increased productivity. Healthcare Administrator/Business Office Reorg Jan 2003 to Mar 2003 Company Name － City , State Supervised a staff of 25 collectors and 25 administrative assistants. Investigated delinquent accounts and provided reasonable solutions for collectors. Created and maintained daily reports for cost efficiency of overall collections and for daily income. Determined the cost of supplies, doctors, employees, etc. and then lowered all costs by 25%. Responsible for all things related to human resources and restructured personnel as needed. Departed once the reorg was stable and successfully completed. Logistics Supervisor Mar 2002 to Dec 2002 Company Name － City , State Contracted to supervise a special account with J.Crew Clothiers, which consisted of a staff of 18. Created/maintained all reports, manifests, bill of ladings, etc. manually via Excel as I learned all aspects of logistics. Designed/supervised the creation of a database in Fox Pro that linked to Excel to produce a master list of all items en route to our warehouse from overseas. It tracked freight from before it entered Long Beach Harbor to leaving on our trucks. The database created bill of ladings, manifests, and several reports within seconds. I also added controls that virtually loaded our containers by PO and weight, enabling workers to load within all legal parameters without error. Participated in a great deal of problem solving and troubleshooting. Departed once my contract was successfully completed. Junior Healthcare Administrator/Statistics Coordinator Mar 2000 to Jan 2002 Company Name － City , State Identified opportunities for lowering costs and increasing efficiency in all services in order to maintain all federal grants. Worked closely with Decision Support, Medical Records, and several other departments to determine cost, frequency, and reimbursement patterns of identified services. Sought resources for obtaining data applicable to Newborn Careline Dept. objectives. Trained, assisted, and coached clerks, techs, nurses, and doctors in organization of data, activities, and database operations. Gathered, reviewed, and verified all statistics via OBStat Database and ACCESS bridge daily. Maintained all backup for databases, as well as installations. Coordinated 93 nurse's schedules using ANSOS and modified/developed other simple scheduling programs to ease complications. Departed due to corporate restructuring, resulting in the loss of over 1000 employees. Statistics Coordinator Jul 1999 to Mar 2000 Company Name － City , State Created and implemented the WARS database for the Pharmacy Administration Accounts Receivable Department. Archived figures for the Accounting Department to review and cooperated with Data Management on a daily basis. Created/produced six daily reports in Excel to substantiate balances for 4 on-site pharmacies and 2 remote infusion centers. Responsible for all payments/invoices and delegated postings to appropriate A/R reps. Created spreadsheets for special projects in Excel and Microsoft Word as needed and was responsible for all off-site storage archives and facilities. Electronically released all available medicines for billing and collection reps daily. Worked in PDX, DESKTOP 7000, Specialized Clinician Services (SCS), ANSOS, PC Anywhere daily. Transferred to the Newborn Careline Department because the position was created for me and I was encouraged to take it. Education Bachelor of Arts , Psychology University of Southern California － City , State Graduated Magna Cum Laude Associate of Arts , Social Sciences Long Beach City College － City , State Graduated With Honours Skills Reorganization Procedural Evaluations Ability to collect/analyze/report data Can easily work as a team or independently Great ability to lower costs/increase efficiency MS Project, MS Office, all Windows OS, all Mac OS, Visio Advanced coding in fbml, css, html Databases I designed still in use: LBMMC- OBStat, WARS and NEC - PreLoad DB | HEALTHCARE |
SALES ASSOCIATE/GOLF SALES ASSOCIATE Executive Summary High-energy and focused Manager with 26 years of Honorable military service. Posses a wealth of experience which was developed by taking on greater postilions of responsibility and restructuring policies and improving upon the organizational goals. Mentoring junior leaders and providing direction for all personnel under my charge. In addition to taking-on and managing new projects with increased demand and responsibility. Core Qualifications 15 years experience in the field of Operations management in the U.S. Army under various circumstances while deployed to Iraq and Afghanistan, and at various state-side duty stations. Mentored and developed leadership skills of Iraqi and Afghan medical officers, in order to help them become more self-sufficient in their daily missions. Developed the staff of various medical clinics in order to elevate the staff performance Developed and put into effect policies that contributed in obtaining low numbers of complaints by staff and customers alike Developed budgetary policies in order to reduce daily operating costs, and analyzed contracts for approval recommendation. Possess12 years of experience in Microsoft Office for Windows and MAC, including preparing and managing spreadsheets, presentations, and various types of documents. Possess 12 years of experience in Adobe Acrobat/Reader and preparing and editing Portable Document Format (PDF) enabled and formatted documents and converting them to Microsoft Word. Transport and Shipping of Biomedical Materials Course is IAW the 49 CFR, 42 CFR, 9CFR, 21 CFR, and the USPS Domestic and International Mail Manuals. Professional Experience Sales Associate/Golf Sales Associate April 2006 to Current Company Name － City , State Provide customer service by analyzing and recommending proper equipment and set-up for the golf enthusiast provides support with apparel and footwear Equal Opportunity Advisor/Trainer January 2011 to January 2014 Company Name － City , State Served as the principal advisor on the Special Staff and the Personal Staff to the Commanding General of the AMEDDC&S; principal duties included presenting briefings on sensitive issues and providing recommendations. Providing briefings to the Chief of Staff of the AMEDDC&S. Supervised 65 subordinate Equal Opportunity Leaders and one Equal Opportunity Advisor within the 32nd Medical Brigade. Managed the annual budget for the Equal Opportunity program, which consisted of $45,000. Responsible for over $1.6 million dollars worth of medical equipment and 8 medical evacuation vehicles in addition to managing an operational budget of $20,000 for medical supplies and equipment (2009-2011). I possess two years and one month experience as a Military Medical Adviser/Trainer on a Military Transition Team in Iraq and Afghanistan. I was responsible for the planning and coordinating training with US Coalition forces at Camp Taji, Iraq and Wardak Province. Sales Associate January 2011 to January 2012 Company Name － City , State Four months experience as a Sales Associate at Bed Bath and Beyond at 4022 E 53rd St Davenport, IA 52807. Provided customer support and assisted customers in the selection of products for purchase. Additional duties included helping as a cashier during high volume customer periods and merchandising. Other duties included packaging and shipping merchandise to other stores. Assisted with the balancing and closing of the registers at the end of the night. Manager January 2008 to January 2010 Company Name － City , State One year experience as the Military Manager of the Rock Island Arsenal health clinic, Rock Island Arsenal, IL. Managed the daily operations of the health clinic with primary supervisory duties over 9 government civilian employees and two contract employees. Responsible for managing the annual clinical budget of $500.00, which was used for ordering office and medical supplies, official temporary duty travel, and training for the maintenance of required licenses and certifications for the clinic physicians and medical staff. Was responsible for $3.8 million dollars worth of equipment and facilities. In addition to recommending and overseeing the contracts for services provided to the clinic, such as regulated medical waste removal, radiological equipment services, oxygen delivery systems, and custodial services. Sales Associate/ Forklift Driver January 2007 to January 2007 Company Name － City , State One year, nine months experience as a Sales Associate at Hechinger's Home Improvement Centers at Fayetteville, NC. Provided customer support and assisted customers in the selection of products in the Lawn/Garden and Hardware/Tools departments; additional duties included merchandising, restocking inventory, receiving and inventorying truck shipments, sending merchandise to other stores, and using a forklift. This was a part time employment (1989 -1991). Cashier January 2006 to January 2007 Company Name － City , State Commercial Retail. Six months experience as a cashier in addition to helping close the registers in the evening at Bed Bath and Beyond, at 11745 W IH-10, San Antonio, TX 78230. Additional duties included customer support by providing information on various products and helping customers make a decision on their purchases. Assisted with the balancing and closing of the registers at the end of the night. Education Select One : Human Resources , May 2011 Defense Equal Opportunity Institute － City , State , USA The Alternative Dispute Resolution Mediator course at DEOMI, Patrick Air Force Base. Bachelor of Business Administration : International Business , 2015 University of The Incarnate Word － City , State , USA Graduated with a 3.15 GPA Deans List, Fall 2013 Human Resources , 2012 University of Pennsylvania － City , State , USA Master Resiliency Trainers Course, Level I - University of Pennsylvania Affiliations National Society of Leadership and Success Certifications Basic Life Support (BLS) Instructor (CPR) DOD Certified Alternative Dispute Resolution Mediator DOD Certified Sexual Assault Advocate: #PK-6343-3623, Level I Emergency Medical Technician- Basic Lic: E1843597 Languages I am fluent in English and Spanish to include reading and writing, with some speaking ability in Italian. Interests My hobbies include team sports like ice hockey and individual sports like golf, cycling (held a racing license in Europe and the US), and triathlons. Scheduled to start a Masters degree in Organizational Development and Leadership in August 2015, at the University of The Incarnate Word in San Antonio, Texas. Additional Information I was awarded the Military Outstanding Volunteer Service Medal for volunteer work performed with the USO in San Antonio, Texas. Other volunteer work included serving as head coach for a youth ice hockey team and as a mentor at the Phillis Wheatley middle school in the San Antonio public school system. Skills Highly effective leader in extreme situations as well as normal conditions. Posses the ability to place the correct personnel with the appropriate skills on a project. Posses the interpersonal skills required to solve conflict within members of the organization. Posses 15 years of Multi-unit operations experience with personnel in various circumstances. | SALES |
REGISTERED NURSE Professional Summary To improve the wellbeing of the patients I serve and to manage illness with skill and compassion To provide a safe and therapeutic environment to all patients and families through assessment and critical thinking to anticipate potential problems To enhance and speed the recovery process of each individual To promote respect, positive communication, and collaboration among all healthcare teams including patients and families Licenses CPR certified through American Heart Association Registered Nurse in the State of Pennsylvania, License number RN645795 Skill Highlights Medication administration Skilled Orthopedic Nurse Broad medical terminology knowledge Use of hemovacs, autotransfusion devices, continuous passive motion therapy, traction, orthopedic braces IV drug therapy management Body mechanics knowledge Specimen collection/processing proficiency Professional Experience Company Name February 2013 to Current Registered Nurse City , State Applying nursing knowledge and skills within relationship based care, using nursing processes to meet the clinical, spiritual, and psychological needs of the patients and families Serving as a highly engaged partner on the care team and responding to care team member needs for assistance and partnership Participating in work that improves patient care and the professional practice environments Adapting to changes and demonstrating flexibility within the change processes Assisted patients with healing and recovery after surgery Utilized strong assessment skills to determine necessary patient care. Formulating goals and a plan of care that involves the patient as a partner within the healthcare team Demonstrates critical thinking in clinical, psychological, social, and spiritual issues for the patient within the care environment Creating caring and compassionate patient focused experiences by building healing relationships with patients and their families, as well as colleagues Providing detailed and appropriate teaching to patients and families to effectively guide them through their care as they transition to another level of care and/or home Supporting the development of students, new staff and colleagues, serving as a preceptor Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments Creating an environment that facilitates open communication by asking for feedback and inquiry to improve practice Utilizing research and evidence-based practice to support improvement in clinical care Implemented new floor assignments based on evaluation of staffing requirements Demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and family members Demonstrating an understanding of cultural differences and needs while holding peers accountable for healthy relationships with patients and families Maintaining a conscious balance between work and personal life by modeling safe work hours, time management, and healthy lifestyle practices Responsible for Hemovac Autotransfusion System administration. Delivering high-quality and compassionate treatment to indigent and low-income patient community Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit Provided quality nursing care in accordance with resident care policies and procedures Tested glucose and administered injections Company Name July 2010 to September 2011 Home Healthcare Assistant City , State Read and recorded temperature, pulse and respiration Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples Assisted with adequate nutrition and fluid intake Planned, prepared and served meals and snacks according to prescribed diets Performed household tasks such as laundry, dusting, washing dishes and vacuuming Facilitated games and other activities to engage clients Positioned residents for comfort and to prevent skin pressure problems Assisted with transferring residents in and out of wheelchairs and adaptive equipment Assisted with ADL's Exhibited compassionate care and communication with regard to issues of death and dying Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided Maintained a clean, orderly and well-stocked environment Company Name June 2008 to October 2009 Nursing Assistant Neurosurgical Intensive Care Unit Providing direct patient care as directed by RN, which included daily living activities, transporting, feeding, bathing, and so on Helping to maintain a safe environment conducive to the recovery and safety of each patient in the unit, including but not limited to completing safety checks, keeping the unit clean and organized, cleaning and updating specific equipment such as glucometers, changing linens, keeping the unit and rooms clear of stray equipment Stocking supplies used by the RN throughout unit and in patient rooms to facilitate patient care delivery Performing blood glucose monitoring, recording, and reporting results to RN Emptying bedpans/foleys, performing foley care, recording I&O's Documenting vital signs, blood glucose, and so on in the medical record according to established procedures Providing supervision and companionship to patients as required Planning and prioritizing activities and duties as needed such as CT scans Complying with safety policies and procedures including standard precautions as well as policies and procedures for blood-borne pathogen exposure Continually working to improve knowledge, skills and performance Ensuring that equipment malfunctions were reported and returned to the appropriate department Assisting RN and the unit by responding to call lights, telephones, passing meal trays, and transporting patients as needed. Company Name February 2007 to July 2010 Emergency Medical Technician City , State Harmony Emergency Medical Services Attending to emergency and non-emergency medical requests as they arose, rendering on-site assistance to patients as required Performing and/or assisting in the initial assessment and management of illness or injury to emergency patients in accordance with specified protocols and procedures Providing Cardiopulmonary resuscitation, opening a patients airway, and providing ventilation assistance Bandaging wounds, stabilizing broken bones, controlling bleeding, administering oxygen Notifying a hospital's emergency department of the nature and extent of the medical treatment provided and giving an account of the patients medical condition Preparing and assisting in the preparation of patients for transport Cleaning and disinfecting ambulance and equipment after each call Replacing supplies necessary to maintain and perform duties and responsibilities in emergency situations Inspecting emergency medical equipment to ensure function and compliance with safety and infection control regulations and standards. Education and Training UPMC Shadyside School of Nursing 2012 Diploma : Nursing City , State Community College of Allegheny County 2008 EMT Certification/First Aid/CPR
September 2007-January 2008 : Basic Life Support City , State Skills Caring for patients with musculoskeletal diseases and disorders, Assisting with activities of daily living, Administering intravenous medications, Using critical thinking skills, Monitoring and preparing hemovacs, autotransfusion devices, continuous passive motion therapy, casting, traction, external fixation, | HEALTHCARE |
MANAGER, QUALITY ENGINEERING Executive Summary With over 14 years of experience in the fields of Class II and III medical device manufacturing, molecular diagnostics, and biotechnology; the last 8 of which have been managing engineers, technicians as well as supervisors, I bring strong technical leadership to any organization. I have a solid background in data analysis and statistics that I use to develop and continuously improve all aspects of the manufacturing process with a focus on efficiency and consistency. Core Qualifications ProEngineer/CREO, MiniTab, MS Office Suite, MS Project, MS Visio, Injection Molding, Trackwise, Catsweb Professional Experience Manager, Quality Engineering April 2014 to Current Company Name － City , State Manage the Quality Engineering Team, the Complaints Department, and the Metrology Department at Alcon's Class II and Class III medical device manufacturing facility. Responsible for improving site compliance and reducing recurring deviations through NCR Investigations and CAPA implementation. Investigate customer complaints and interface with regulatory groups to provide feedback to doctors. Direct the teams to provide Calibration support for two medical device-manufacturing facilities. Responsible for setting priorities, providing direction, coaching, motivation, mentoring and development of both exempt and non-exempt direct reports. Senior Engineer II (Managed Process Engineering and Automation Groups) March 2011 to April 2014 Company Name － City , State Process Control Lead Responsibilities added September 2013. Managed the Process Engineering and Automation Groups at Alcon's Class II/III surgically implantable optic device and delivery systems manufacturing facility. Responsible for setting priorities, providing direction, coaching, motivation, mentoring and development of both exempt and non-exempt direct reports. Responsible for the engineering activities and support related to all aspects of the manufacturing process including: Injection Molding, Assembly, Curing, CNC machining, Chemical Processing, and Inspection. Applied technical expertise to improve yield of AcrySof® manufacturing. Helped to reduce the particulate reject rate for Wavefront product by 50%. Reduced dimensional failures from 5% to to <0.3% and="" saved="" the="" facility="" ~$1.4m="" in="" labor="" and="" materials=""> Led the implementation of multiple automation projects, each of which have improved quality, increased capacity, and reduced cycle time with paybacks realized between 1 and 3 years. Managed departmental budget, automation budget as well as capital projects to achieve savings of at least $100k without sacrificing service levels. Senior Engineer I September 2007 to March 2011 Company Name － City , State Supervised the Drafting group, Custom Tool Production, Milling, Injection Molding, and Clean Room Engineering Support staff for both Class II and Class III medical device manufacturing. Set priorities, provided direction, and supervision to direct reports. Specified, developed, procured, and validated addition of vision inspection systems to the automated milling machines and improved cut quality and consistency of AcrySof® Single-Piece IOLs. Provided technical support for the injection molding process, assembly, curing, machining, and clean room operations. Process Engineer II February 2005 to September 2007 Company Name － City , State Engineer responsible for process development and improvement at Alcon's Class II/III medical device manufacturing site. Designed, built, validated, and implemented the next generation automated milling machines for use in AcrySof Single-Piece IOL manufacturing. Increased output in AcrySof Single-Piece IOL milling by more than 25% while not impacting quality through an iterative process of adjusting key parameters and verifying impact on cycle time and product quality. Designed, built, tested, and validated the prototype packaging and labeling workstation. Evaluated prototype for ergonomics and work flow with the help of production personnel. Modified the design accordingly and built, and validating the remaining 23 workstations. Validated improvements to the software after initial release. The resultant stations prevent packaging failures from getting out into the field. Developed and analyzed proof of concept models to evaluate manufacturing improvements using Pro/E prior to implementation. Set priorities, provided direction, and supervision to one direct report Research Engineer September 2003 to February 2005 Company Name － City , State Designed, built, and tested an automated reagent packaging system to improve lot homogeneity and increase manufacturing throughput of Lab-in-a-tube (LIATTM) technology. Created original Labview programs and amended existing programs to improve functionality for numerous test fixtures and automated systems. Designed and built a novel spotting-device for producing protein microarrays compatible with a 96-well microplate format for high throughput applications. Programmed Labview spotting routine for the protein microarray spotting-device. Tested numerous concepts to develop design parameters of the LIAT analyzer (ie.tube tensioning, segment length, tube diameter). Assisted in the preparation of patent applications and responses to examiner's actions. Patent Examiner July 2002 to September 2003 Company Name － City , State Reviewed patent applications for compliance with the United States Code and determined novelty of invention. Composed reviews of applications and communicated with applicants to assist them through the patent process. Graduate Research Assistant September 2000 to July 2002 Company Name － City , State Designed, built, and tested an apparatus for producing sol-gel based DNA hybridization arrays. Developed and troubleshot instrumentation for controlling pad size and placement within an array. Developed a sol-gel production protocol to provide specific pore size and flow characteristics for use in capillary chromatography. Created aerogel samples, conducted compression testing, and measured the internal surface area. Education Master of Science : Mechanical Engineering UNIVERSITY OF VIRGINIA － City , State Bachelor of Arts : Physics and Biology COLBY COLLEGE － City , State Skills Manufacturing, Assembly, Automation, Budget, Calibration, CNC, Coaching, MS Office Suite, MS Project, MS VIsio, MiniTab, Stat Graphics, Process Engineering, Manufacturing process development and improvement, Manufacturing yield improvement, CIP, Pro Engineer/CREO Awards and Memberships Alcon Special Achievement Award Graduated with distinction in Physics Member of Sigma Pi Sigma, Physics student honor society | ENGINEERING |
AM- REPLENISHMENT STOCKER Summary Adaptable [Job Title] with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement, d etail-oriented [Job Title] highly efficient in operations. Highlights Effective Multitasking Quality Control Inventory control procedures Strong communication skills Proficient in Lunix Systems Knowledge of ISO 9000 and Kaizen MS Office proficient OSHA Certified Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Performed all transactions in a cordial, efficient and professional manner. Experience September 2015 to June 2016 Company Name City , State AM- Replenishment Stocker Answered customers' questions and addressed problems and complaints in person and via phone. Kept the showroom clean and maintained neat, orderly product displays. Unloaded, picked, staged and loaded products for shipping. Resolved service issues in a timely manner, including coordinating and processing returns. Rotated stock by code and receiving date. Maintained visually appealing and effective displays for the entire store. June 2007 to December 2008 Company Name City , State Communications Technician Performed basic FCC Proof of Performance tests, including test point and 24 tests as well as responded to and repaired service interruptions and signal degradation on the two-way distribution plant as required. Performed requested and non-pay disconnects, pre-wired unit dwellings in order to provide "ready hook-up" capabilities, and inspected existing ground and made new ground according to the National Electric Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage. October 2003 to May 2006 Company Name City , State Service Installation Technician Assisted in all phases of installing, testing, and troubleshooting security and access control systems in Houston metropolitan area office buildings. Maintained company owned vehicles, tools, equipment, individual tool issue, and building keys to customer buildings. Documented completed work accurately and consulted with supervisor to resolve discrepancies and interfaced with customers as necessary to install and test equipment. Education May 1996 Gulf Shores Academy City , State High School Diploma 2018 Texas State Technical College City , State Associate of Applied Science : Information Security Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures. Professional Affiliations Fall 1999 Masonic Order Member Abraham Grand Lodge Isaac # 10 Chapter Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML | ARTS |
PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Profile Skilled and awarded Personal and Business Banker whose talents shine in a competitive, innovative and creative environment. Track record of exceeding sales goals, improving client retention and growing customer base. Team player who truly believes in providing clients with the utmost client experience. Has a contagious energy that surrounds the environment she works in. E xperienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment. Core Accomplishments Top Personal Banker and Business Advocate in the District Received The Star Credit Award Received The National Achiever Banker Award Received numerous awards for exceeding sales goals and customers satisfactions. Received Most Balanced Performer Award. Received Employee of the Year Award. Received several Employee of the Month Awards. Received Sales Winner Awards An MVP Award Winner A Productivity Award Winner Received Community Top Personal Banker Award Received numerous letters of appreciation and recognition from numbers of highly satisfied customers Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation Received Highest Quality Score Award as Telephone Banker. Professional Experience PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Dec 2013 Company Name － City , State Consistently a top performing Personal Banker and Business Advocate in the district. Received a Star Credit Award. Recognized for achieving the highest number of partner referrals which includes mortgages, merchant services, payroll services and insurance products. Frequent recipient of customers recognition for providing exceptional customer service experience. Relationship Banker, Small Business Specialist, Investment Representative Nov 2009 to Aug 2013 Company Name － City , State Played a vital role in the customer banking experience. Built relationships with customers by providing them with products and services to meet their needs. Acquired, retained, deepened and managed relationships with customers. Generated growth in balances through sales, marketing, promotion and referral of products and services. Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm. Managed, maintained and developed assigned portfolio of customers. Profiled customers. Uncovered high potential and high balanced customers. Uncovered customer's financial needs and provided them product and service recommendations. Developed and cultivated existing customer relationships. Called existing and prospect customers. Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs. Responsible in opening Consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Participated in and occasionally facilitated daily branch team meetings. Assisted with coaching and training new bankers, tellers and other branch professionals. Participated in special projects, sales campaigns and assignments as requested. Identified and resolved complex client service opportunities. Received a National Achiever Banker Award, Employee of the Month Award, Consistently exceeded monthly sales goals, Received recognition as one of Top Bankers in Arizona Market, District, and Community. Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship. Was licensed in Investment- Series 6, 63 and Insurance. Trained as a Small Business Specialist. Personal banker. Jun 2009 to Oct 2009 Company Name － City , State Engaged in sales and service activities in a traditional branch setting. Opened consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Referred customers to other areas of U.S. Bank when appropriate. Converted service opportunities into sales events. Acquired, retained, deepened and managed relationships with customers. Responsible for generating growth in balances through the sale, marketing, promotion and referral of products and services. Provided banking sales solutions for deposit, loan and investment products. Acquired new clients and developed current book of business. Supported the branch in achieving sales goals. Provided sales and service assistance to customers. Developed and maintained broad knowledge of products and services to appropriately support client needs. Ensured compliance with operational, security and audit procedures and policies. Participated in special projects, sales campaigns and assignments as requested. Trained as a Business Banker and participated in extensive loan processing role. Telephone Banker/ Customer Service Representative Oct 2007 to Jun 2009 Company Name － City , State Answered inbound calls pertaining to customers questions and concerns regarding their accounts. Serviced customers existing accounts. Recommended new products and services. Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience. Achieved aggressive sales goals which were measured in daily basis. Maintained a well balanced performancein the field of Sales and Customer Satisfactions. Referred customers to specialists when necessary. Assisted supervisors and managers in retaining new and existing employees. Served as a mentor shadower to other telephone bankers and customer service representatives. Assisted supervisors in coaching other bankers and customer service representatives. Provided and shared best practices to fellow employees. Education Bachelor's Degree , Social Work St. Bridget's College － City , Philippines Passed the Licensing exam in Social Work Skills Leadership Marketing Motivation Multi-unit Operation Management Negotiation Skills New Business Development Operations Start-Up Organizational Restructure and Change Outsourcing Performance Analysis Problem Resolution Project Management Project Planning Public Relations Sales, Sales Analysis Service Quality Improvement, Staff Development Staff Motivation, Staff Training Change Implementation Communication Skills Community Outreach Cross-Cultural Communications Customer Relations Departmental Operations Management Diverse Market/Industry Knowledge Event Management and Promotion Expense Control Fast Learner Hard-worker Interpersonal Skills Staff-Retention Programs Start-Ups and Acquisitions Team Building Team Leadership Team Player | ADVOCATE |
FIELD HR ASSOCIATE Summary Reliable HR Field Associate with a Master's of science in Human Resource management emphasis as a Generalist. Passionate and motivated with a drive for excellence. Handles tasks with accuracy and efficiency.
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Skills
*Verbal and written communication skills
*Time management and organization skills
*Powerpoint presentations
*Flexible
*Recruiting
*Investigation training
*Employee engagement
*Ability to develop and execute recruitment strategies
*Analyze data and recommend opportunities for improvement
*Experience in preparing for audits
*Assisted in the hiring process by screening resumes-Select interview process certified via FedEx Ground
* Demonstrated ability to interact effectively with employees.
* Ability to anticipate and identify problems and use sound judgment and fact based analysis to develop effective and efficient solutions.
* Software skills, including use of Microsoft Office software and web-based applications.
* Ability to work day, evening and overnight hours as business needs dictate. I am sending my resume to apply for the position of HR Generalist at AccruePartners, which was posted on LinkedIn by Mr. Luther Hardings.
As you can see in my resume, I possess over 6 years of experience working as an HR professional at two renowned companies in the US, which according to your job requirements, are two most important points.
My qualifications are the exact match to your job descripton:
* Capable of carrying out the recruitment process efficiently while maintaining quality standard.
Evidence: Screened 1500 resumes, Interviewed 500 candidates and hired 150 from this pool for the new call center setup at ABC Company in only 25 days.
* Able to consistently draft new and improve HR policies and procedures to boost staff motivation.
Evidence: With new and improved policies and procedures and resolving all staff related issues, increased employee motivation which resulted in increased retention percentages over the years that I worked at ABC Company.
* Proficient in executing effective employee performance evaluations and subsequent performance based appraisals
Evidence: Performed employee evaluation process and appraisals on quarterly basis under the supervision of the HR manager at Emerson Network Power Inc.
With my passion for HR work, superb management skills and the urge for performing with quality, I would be able to contribute to your HR Department effectively. Thank you very much for your consideration. I look forward to meeting with you soon.
Best regards,
(Signature)
Nathan Talovsky
Enclosure.
*Mar
*Human Resource Coordinator Thank You Email after Interview
A thank you letter or email is a business norm which every candidate has to follow behind interview with a prospective employer. Thank you emails are a courtesy that you should indulge in.
Let us take the example of a candidate who has given an interview for the position of a Human Resource Coordinator. He or she will need to ensure that an email is sent which reiterates his or her interest in the job and thanks the interviewer for his time.
_______________________________________________________________________________
Human Resource Coordinator Thank You Email
To: Jennifer Miller [Email]
Subject | Re: Human Resource Coordinator - Kimberly Perez
Dear Ms. Miller,
Please accept my heartiest appreciation for taking out the time and interviewing me for the position of a human resource coordinator last Wednesday. It was an absolute pleasure meeting you in person and discussing the possibility of my working with ABC Company.
I am very enthusiastic about joining ABC Company, meeting you at the interview has solidified my interest even further. As a keen candidate for this position, I have much to offer in terms of meticulous attention to detail while carrying out HR duties, organizing and scheduling on boarding activities for new hires and ensuring compliance for FMLA. My demonstrated ability to work in a fast paced environment will be evident from my work in responding to employee requests and coordinating general administrative tasks. Responsible for addressing employee relations concerns and recruiting for open positions at assigned facilities. Must be able to travel up to 75% of the time with overnight stays required as business needs dictate.
Essential Functions
* Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes.
* Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employee inquiries.
* Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s).
* Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events.
* Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations.
* Analyzes data and provides recommendations to management for improvement initiatives.
* Prepares, audits, and monitors Affirmative Action Plans.
* Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions.
* Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system.
* Assists management with development of job offers, which includes gaining appropriate approvals.
* Ensures all new employees are on-boarded effectively.
* Manages participation in all government-sponsored tax credit programs.
* Facilitates and conducts training.
* Participates in hub and station assessments and assists with strategic planning solutions.
* Participates in Operations' staff meetings.
Minimum Education
* Bachelor's Degree in Human Resources, Business, Communications, or related discipline required. In addition to the two (2) years Minimum Experience, a high school degree or GED and additional four (4) years HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) will be considered equivalent to a Bachelor's Degree.
Minimum Experience
* Two (2) years professional HR experience in HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) required or related area.
Required Skills, Abilities and / or Licensure
* Verbal and written communication skills necessary to explain complex and/or confidential information and communicate with all levels of management.
* Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and work independently in responding to day-to-day functional needs.
* Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
* Demonstrated ability to interact effectively with employees.
* Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
* Software skills, including use of Microsoft Office software and web-based applications.
* Ability to work day, evening and overnight hours as business needs dictate.
* Professional in Human Resources (PHR) Senior Professional in Human Resources (SPHR) certification preferred.
% of Travel for the Position
50%-75%
Address Highlights Human Resource Generalist PROFILE: Avid professional with over 6 years of experience in a fast paced Human Resource department. Incomparable ability to prioritize and execute multiple HR projects and deadlines concurrently. Unmatchable organizational, time management and interpersonal skills. Proficient in administering corporate HR initiatives, providing a broad level of counseling on recruitment, employee relations, retention and training programs and handling complex situations with professionalism and confidentiality. Expert knowledge of local, state, district and country laws influencing personnel actions. AREAS OF EXPERTISE Job analysis Market pricing Salary administration Performance review Employee orientation HR policies development Benefits administration Recruitment coordination ADP PeopleSoft HRIS systems MS Office: Word, Excel, PowerPoint Visio Experience Field HR Associate January 2015 to Current Company Name Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employeeinquiries. Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. Analyzes data and provides recommendations to management for improvement initiatives. Prepares, audits, and monitors Affirmative Action Plans. Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. Assists management with development of job offers, which includes gaining appropriate approvals. Ensures all new employees are on-boarded effectively. Manages participation in all government-sponsored tax credit programs. Facilitates and conducts training. Participates in hub and station assessments and assists with strategic planning solutions. Participates in Operations' staff meetings. Financial Aid Counselor May 2013 to November 2013 Company Name － City , State Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Review billing for accuracy. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Financial Aid Advisor June 2010 to May 2012 Company Name － City , State Check loan agreements to ensure that they are complete and accurate, according to policies. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Maintain and review account records, updating and categorizing them according to status changes. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Review accounts to determine write-offs for collection agencies. Human Resource Coordinator November 2007 to March 2010 Company Name － City , State Administered employee benefit plans including new hire orientation program, open enrollment process and wellness program. Prepared, presented and distributed employee communications, publications and announcements. General Human Resources Functions: Administered policies and programs relating to all phases of human resources activity including HR planning, recruitment, training and development, employee performance evaluation and appraisals, firing processes, etc. Along with these, maintained knowledge of legal requirements and government reporting regulations affecting human resources. Administration of Employee Relocation: Worked independently with candidates to manage the relocation process and coordinated all arrangements to include: house hunting trip, travel, temporary housing arrangements and movers. Key Accomplishments
Developed and maintained various HRIS systems to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment. Education Master of Science : Human Resource Management , July 2014 Strayer University － State Human Resource Management Bachelor of Arts : Human Resource Management , June 2011 Strayer University － State Human Resource Management B.B.A : Human Resource Management , 2005 University of Clifton － City , State Human Resource Management PHR certification - HR Certification Institute, Pomona, NY. [ : 2006 ]
HRCI certification : 2006 HR Certification Institute － City , State Affiliations Member of Alpha Chi National Honor Society
Member of National Society for Collegiate Scholars Personal Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration.
Best Regards,
(E. Signature)
Anthony Nelson
88 Malard Drive
Clarksville, TN 93002
http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/
Auto req ID
114760BR
Posting Title
Field HR Generalist I - II
Position Type
Full Time Skills ADP, Avid, Benefits administration, billing, budget, interpersonal skills, counseling, credit, clients, databases, documentation, employee communications, employee relations, special events, fast, filing, financial, firing, funds, government, Hiring, HRIS, hub, Human Resources management, Human Resource, Human Resources, HR, Information Systems, Job analysis, leadership, legal, managing, Market, meetings, Excel, MS Office, office, PowerPoint, Word, monitors, organizational, payroll, peak, PeopleSoft, performance appraisals, personnel, policies, presenting, pricing, processes, publications, Recruitment, reporting, strategic planning, tax, phone, time management, training programs, Visio, written Additional Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration.
Best Regards,
(E. Signature)
Anthony Nelson
88 Malard Drive
Clarksville, TN 93002
http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/
Auto req ID
114760BR
Posting Title
Field HR Generalist I - II
Position Type
Full Time 1101 E Cleveland Road
City
Hutchins
State
Texas
Zip Code
75141
Search Engine Description
Human Resources
Domicile Location
P753
EEO Statement
FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce | HR |
SALES & TRADING INTERN Professional Summary 5+ years of management and operational experience built on strong people skills and common sense Experience in entrepreneurial, process improvement and growth management • Substantial exposure to business cultures in North America, Europe, and Asia (China, Singapore & South Korea) • Understanding the various business elements: people, operations, sales, marketing, finance & legal - & their inter-dependence Work Experience Company Name July 2009 Sales & Trading Intern City , State Worked directly with Senior Managing Directors and Associates of the firm assisting them with the introduction of their Prime Brokerage Service, LCG Primeview. Provided asset and market analysis, conducted cold calls and communicated directly with domestic and international high net worth clients. Reviewed merger prospectuses and provided daily Current Events summaries. Researched particular assets in order to help shape sales pitches for brokers. Company Name July 2008 Investment Banking Intern City , State Worked directly with the Senior Managing Directors and Associates of the firm assisting their Senior Portfolio Managers with client relations and account management. Researched particular assets in order to help shape sales pitches for Associates. Prepared business plans, a business pipeline, business summaries, and performed routine office tasks. Attended Shareholder Meetings with Senior Managing Directors. Company Name July 2007 Associate City , State Company Name July 2006 City , State Education Hampden-Sydney College 2010 Bachelor of Arts : Economics and Commerce City , State , United States GPA: GPA: 3.3 Member of Sigma Chi Fraternity Member of Society of '91, Student Leadership Program Interests Additional Information ACTIVITIES
*Member of Sigma Chi Fraternity: Rush Committee, Social Committee 2008-Present
*Member of Society of '91, Student Leadership Program 2009-Present
*Captain of Ridgewood High School Basketball Team 2005-2006 Skills account management, Banking, business plans, Calculus, Corporate Finance, clients, client relations, Economics, Equity, Financial, Financial Accounting, Financial Modeling, Forecasting, Managerial, Managing, Managerial Accounting, Market Analysis, Meetings, Money, office, Prime, sales, Venture Capital | BANKING |
PROJECT ASSISTANT Professional Overview I aspire for a challenging position in a professional organization where I can enhance my skills and strengthen them in conjunction with the organization's goals. I am a multi-talented, respectful, assertive and willing-to-learn young lady whose primary vision is to improve and positively impact the world in its social, economic and political environments. This is a multi-dimensional vision in which any aspect branching thereof I am willing to zoom into. I enjoy being part of any team which shares my vision or that which will be a stable stepping stone in helping me achieve this vision. Core Qualifications KEY COMPETENCIES Flexible and uses practical approach Excellent report writing and communication skills Highly computer literate on statistical packages Inquisitive, innovative and results oriented Initiative and eye for detail Service orientation Active Listening Adminstrative management critical thinking grant writing goal setting and implementation program development public relations team building writing Accomplishments Project Management implemented project with the assistance of the Senior Advisor which increased the agriculture sector productivity Education Bachelor of Arts : Development Studies 2014 Midlands State University City , State , Zimbabwe Development Studies High School Diploma : Monitoring & Evaluation 2015 University of Zimbabwe City , State , Zimbabwe Executive Certificate in Project Management, Monitoring & Evaluation March- 2014 October) Overall Degree Class: 2.1 Dissertation: Distinction Executive Certificate in Project Management, Monitoring and Evaluation with the University of Zimbabwe ACHIEVEMENTS Certificate in Post-Harvest Management and Grading of Cereals, Pulses and Oil Seeds Certificate in Fish Farming as a Business (Aquaculture) Served in the Midlands State University Electoral College for Students Representative Council (SRC) Advanced Level - (2009- 2010) Denmark Training Services
3 subjects (Sociology, History and Divinity) 12 Points
Ordinary Level - (2004-2008) Roosevelt Girls' High
5 'O' levels Thesis/Dissertation The role played by Netherlands Development Organization in promoting poverty alleviation for smallholder farmers in Domboshava using the Market- Based Approach (The SNV Case 2012-2014) Languages English and Shona Experience Project Assistant 12/2014 to 12/2015 Company Name City , State Company Netherlands Development Organisation (SNV) Position Project Assistant for Rural Agriculture Revitalisation Programme - Commercialisation of Smallholder Farming Project Assistant of the Rural Agriculture Revitalisation Program being implemented by SNV in all the 8 rural provinces. This $6 million Danida funded program which is coming to an end on 31 December 2015 has the following components ;value chain development (oil seeds, horticulture and dairy), value chain financing, matching grant facility for SMEs, e-Extension, agro-dealer development and Pilots and Studies. Some of my responsibilities include: Monitoring and Evaluation Assisting in project monitoring evaluation and timeous reporting on the same as required Assisting in the contribution of feedback processes, coaching and evaluation of achieved results for client and SNV Assisting in proposing corrective measures and lessons learnt based on evaluations Knowledge development and communication Implementing the process of documentation and knowledge development in the project and facilitate sharing with stakeholders Developed a concept note of fisheries Assisting in ensuring that lessons learned are shared and applied in daily practice Ensuring submission of quality reports by Local Capacity Builders Support to project administration Assisting in facilitation of training workshops and report writing Coordinating stakeholder field visits Keeping agenda up to date, arranging meetings and appointments Assisting in the drafting of proposals Assisting in the Company Netherlands Development Organisation (SNV). Agriculture Sector Intern 06/2014 to 08/2014 Company Name City , State 3 months contract assisting a FAO Funded Project that was aimed at sustaining and improving the livelihoods of vulnerable and emerging rural farming households in Zimbabwe and thus reduce their dependency on humanitarian assistance. The project was meant to build capacity of farmer groups so that they provide essential production, marketing and business development services to their members. Attache 05/2013 to 02/2014 Company Name City , State I was an attaché under the RARP- CSF programme in the Agriculture sector from May 2013 to February 2014. During the time I was attached I provided both administrative and programme support and back up assistance for the sector specifically RARP- CSF. Whilst working with the Agriculture sector, I acquired an understanding of development work and my duties included: Strengthening the documentation process and the process of data collection, data entry analysis as well as contributing towards the development of case studies and related articles for publication Supporting the development of a data management system to ensure safe and efficient upkeep of RARP programme documents Payments compliance and processing Assisting with regular field visits for data collection and analysis Assist with coordination of stakeholder field visits Preparing requests for funds to support project activities. Maintaining inventory of project assets/resources Organizing venues and invitations to project meetings - making travel arrangements Taking minutes during meetings or key events for dissemination Participating in the development and application of monitoring and evaluation tools and reporting systems. Sharing of project reports and activity plans with key stakeholders. Personal Information Date of birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Fellowships and Awards Passed with a distinction in my final year dissertation Additional Information PERSONAL DETAILS Date of birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Skills administrative, approach, business development, coaching, communication skills, computer literate, concept, Council, client, data collection, data entry, data management, documentation, drafting, English, financing, funds, Maintaining inventory, marketing, meetings, Oil, Organizing, processes, Project Management, proposals, publication, quality, report writing, reporting, making travel arrangements, workshops, articles Presentations 1. Prize giving day (Headgirl Speech) 2. presentation on the project to collegues Memberships/Scholarly Societies Monitoring and Evaluation Group Sustainable Agriculture Inclusive business Forum | AGRICULTURE |
COORDINATOR OF STUDENT PERSONNEL SERVICES Professional Summary I am an experienced, engaging and dynamic leader seeking an opportunity for growth within CCISD's Student Personnel Services Department. I consistently demonstrate effective communication, public relations, and interpersonal skills and maintain a personal expectation for positive, customer-service-driven, interactions with all students, parents, faculty/staff, and community stakeholders. I possess excellent organizational skills as well as the ability to maintain emotional control under stress and to work with frequent interruptions. Skills Project management Conflict resolution Process implementation Self-motivated Strong verbal communication Extremely organized Work History Company Name Coordinator of Student Personnel Services // City , State // July 2015 to Current Director of Student Personnel Services, Suzanne Thomas (281) 284-0175 I lead the Clear Falls High School counseling team to cooperatively plan, implement, and evaluate campus programs and activities consistent with CCISD's expectations for a comprehensive counseling and guidance program. I serve as a resource for students, parents, teachers, counselors, administrators and community groups with the goal of maximizing each student's personal growth and potential. It is my primary responsibility to lead the campus counseling team to consistently provide: proactive, developmentally appropriate personal and group counseling effective crisis management timely access to community health and human services agencies solid academic guidance for high school and post-secondary planning relevant college and career investigations Other responsibilities unique to the position include the coordination of: campus registration events, including course selection, verification, and final scheduling dual credit enrollment Advanced Placement, SAT and ACT testing student and parent information meetings college and career information programs campus academic awards programs campus commencement ceremony staging and program I am also tasked with the supervision of the campus counseling team members and support staff and management of the department's annual budget. Company Name Lead Counselor/Director of College Counseling // City , State // March 2010 to June 2015 Company Name Counselor // City , State // August 2006 to March 2010 Grades 9 - 12, Friendswood High School. Company Name English Language Arts Teacher // City , State // August 2002 to June 2006 Grade 7, Webster/Westbrook Intermediate School. Principal, Bill Daws/Principal, Marlene Skiba. As a professional educator at a middle school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. I also served as the 7th grade team lead. Company Name English Language Arts Teacher // City , State // January 2002 to June 2002 Grades 9 - 12, Ed White Memorial High School. As a professional educator at an alternative high school, I pledged to assist at-risks teens with an opportunity to recover failed course work, regain confidence in their abilities as a capable learner, and refine their personal expectations for future academic success within a safe and secure classroom. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. At the time, this was a small school with an inexperienced faculty, and I served as the TAAS coordinator for the high school for the February test dates. Company Name Administrative Assistant // City , State // July 2001 to November 2001 As the office manager for Clements Certified Consultants, I provided exceptional customer service relations for all clients for the duration of their legal needs. To meet this goal, I maintained correspondence with four unique law firms through phone calls, e-mails, and facsimiles, filed all legal documents from pleadings to evidence for approximately 45 clients, generated monthly billing statements, and prepared various legal documents. Company Name English Language Arts Teacher // City , State // August 2000 to June 2001 As a professional educator at a traditional high school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. Skills academic, advisement, billing, budget, coach, community health, counselor, Counseling, credit, crisis intervention, crisis management, critical thinking, clients, customer service, Educator, English, instruction, team lead, law, legal, legal documents, Director, meetings, access, office manager, Personnel, SAT, scheduling, supervision, phone, unique, written Education Master of Science - Counseling University of Houston Clear // City , State // 2006 Counseling Certified in School Counseling (EC-12) by the Texas State Board for Educator Certification - Bachelor of Arts - English and History Texas Tech University // City , State // 2000 English and History Graduated Summa Cum Laude Certified in English and History (6-12) by the Texas State Board for Educator Certification - | ARTS |
ENGINEERING OFFICE CLERK Experience Engineering Office Clerk , 01/2018 to 01/2019 Company Name – City , State Provides departmental clerical support to Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact and other clerical duties as required. Researches, orders, purchases and maintains office equipment and supplies. Types correspondence and maintains central business files for department. Processes records for the department, creates and maintains accurate records. Responds to complaints or requests for services in accordance with departmental policies. Receives and maintains citizen complaint logs relating to drainage and project issues. Serves as recording secretary for formal and informal bid meetings. Picks up and delivers documents from other city offices. GIS data entry for Municipal Software System. Scanning Engineering drawings and files. Mailing various correspondences. Assist Administrative Assistant to the Department Head and other Engineering employees, as needed. Benefits Clerk , 01/2017 to 01/2018 Company Name – City , State Scan and file various documents onto the company database. Organize and create online employee files. Process and file benefits forms and related information. Maintain benefit records. Request needed documents for employee benefits. Mail out employee benefit packages. Inform employees of benefit eligibility. Work in reception area as needed greeting and signing in visitors. Answer phone calls and route to the correct employee or department. Schedule meetings and reserve conference rooms. Organize incoming and outgoing mail and packages. Sales Associate , 01/2015 to 01/2017 Company Name – City , State Ensure that customers receive excellent service through direct salesmanship and prompt and courteous service. Open new accounts as a means of adding new clients. Assist customers in finding merchandise. Deliver results on departmental/store event goals. Maintain floor standards including replenishment. Present product features and benefits in a knowledgeable way. Assist customers with purchase decisions. Handle monetary transactions between customer and retail store. Handle customer related issues. Work History Engineering Office Clerk , 01/2018 to 01/2019 Company Name – City , State Provides departmental clerical support to Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact and other clerical duties as required. Researches, orders, purchases and maintains office equipment and supplies. Types correspondence and maintains central business files for department. Processes records for the department, creates and maintains accurate records. Responds to complaints or requests for services in accordance with departmental policies. Receives and maintains citizen complaint logs relating to drainage and project issues. Serves as recording secretary for formal and informal bid meetings. Picks up and delivers documents from other city offices. GIS data entry for Municipal Software System. Scanning Engineering drawings and files. Mailing various correspondences. Assist Administrative Assistant to the Department Head and other Engineering employees, as needed. Benefits Clerk , 01/2017 to 01/2018 Company Name – City , State Scan and file various documents onto the company database. Organize and create online employee files. Process and file benefits forms and related information. Maintain benefit records. Request needed documents for employee benefits. Mail out employee benefit packages. Inform employees of benefit eligibility. Work in reception area as needed greeting and signing in visitors. Answer phone calls and route to the correct employee or department. Schedule meetings and reserve conference rooms. Organize incoming and outgoing mail and packages. Sales Associate , 01/2015 to 01/2017 Company Name – City , State Ensure that customers receive excellent service through direct salesmanship and prompt and courteous service. Open new accounts as a means of adding new clients. Assist customers in finding merchandise. Deliver results on departmental/store event goals. Maintain floor standards including replenishment. Present product features and benefits in a knowledgeable way. Assist customers with purchase decisions. Handle monetary transactions between customer and retail store. Handle customer related issues. Education B.S. Degree : Progress , 01/2020 University of Alabama in Huntsville - City , State 2016 East Limestone High School - City , State GPA: 3.98 Summary To obtain a rewarding position in a field where my skills can be further developed and utilized.
Summary of Qualifications Three years of experience in customer service Performed volunteer work within the community through various service organizations Computer literate and a dedicated team player with a strong work ethic Dependable, motivated, detail oriented individual with strong organizational skills Excellent verbal and written communication skills Highlights Experienced with Microsoft Office - Word, Excel, Outlook, SharePoint & Costpoint Administrative Assistant Benefits Clerical Clients Data entry Database Features Filing Forms GIS Mailing Meetings Excel Mail Outlook SharePoint Microsoft Office - Word Office equipment Policies Processes Reception Recording Retail Scanning Telephone Phone Typing Skills Experienced with Microsoft Office - Word, Excel, Outlook, SharePoint & Costpoint, Administrative Assistant, benefits, clerical, clients, data entry, database, features, filing, forms, GIS, Mailing, meetings, Excel, Mail, Outlook, SharePoint, Microsoft Office - Word, office equipment, policies, Processes, reception, recording, retail, Scanning, telephone, phone, typing | ENGINEERING |
GRAPHIC DESIGNER Summary Versatile professional and hands-on leader who motivates, trains and coaches employees to drive progress toward project and company milestones. Highlights Customer-oriented Employee training and development Client and vendor relations Invoicing and purchase orders MS Office Advanced problem solving skills Driven Strategic thinker Superb communication skills Detail oriented Microsoft Word, Excel, PowerPoint Proficiency in web designing Professional demeanor bilingual Experience 05/2014 to 01/2016 Graphic Designer Company Name - City , State Tracked and evaluated staff performance, and handled all promotions and terminations. Completed purchase orders and customer invoices. Prepared layouts and drawings in compliance with established templates and design standards. Adhered to all corporate brand guidelines when preparing graphic materials. Recommended techniques, methods and media best suited to produce desired visual effects. 08/2012 to 01/2016 Graphic Designer Company Name - City , State Created visuals that appeal to leaders in the big data and high-tech world. Surpassed revenue goals in four consecutive quarters. Designed unique print materials, including advertisements, brochures and logo designs. Prioritized graphic workload and effectively coordinated multiple projects. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. 03/2013 to 05/2014 clerk Company Name - City , State Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Unboxed new merchandise. Updated register logs. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Education certificate : Computer Technician Network Specialist Fresno City College - City , State , United States Skills Data Entry, Customer Service, Human Resources Leadership, Interpersonal Skills, Inventory control , Marketing, Problem Resolution Project management, Staff Training,Staffing, administrative Bilingual; English and Spanish | DESIGNER |
SR. PROJECT MANAGER Profile Information Technology Professional with a diverse background and 10+ years of progressive experience as an: experienced IT professional consistently delivering exceptional vendor solutions, third party development resources, project resources and program management results. Proven track record and experience with multiple large full-scale, full life cycle implementations, managing both functional and technical teams while provide operations and maintenance support in achieving corporate goals Core Qualifications Web content management Business case development Leading execution and delivery Vendor management Contract negotiations Product Roadmaps Financial management Sustainable applications management Internal and External Communication Strong analytical skills Cross-tier components implementation Project management Information security Document management Testing Excellent problem solving skills Content management systems Technical Skills Skills Experience Total Years Last Used Windows, VMWare, SQL, Mobile Development Professional Experience Sr. Project Manager 08/2012 to Current Company Name City , State Responsible for software lifecycle in the Cloud Realization group Manages multiple projects that involve planning, development of business and technical requirements, testing, deployment, and operational support of new products and features for AT&T's Cloud Services Leads cross-functional project team meetings, coordinates resources, facilitates communication with stakeholders, and drives project tasks, issues, and action items to completion or resolution Develops and manages detailed project documentation including project timelines, leadership status reports and presentations, issues logs, and meeting minutes Consults directly with clients on business goals, tools, strategy and best practices for software development Participate in consulting engagements with vendors (SOW, RFPs). Responsible for project discovery and planning all aspects of AT&T Cloud environment project budgets and financials Responsible for all aspects of pre-production lab planning, testing, deployment, and scheduling for AT&T Cloud Services projects. Manage all internal and external communications to project team members on project scope. Improved efficiency and process with change management, reducing network latency issues and providing increase response time to identify and fix network errors. Create detailed MS Project plans for project releases to tracked and meet release timeline objectives are met and avoid unplanned risks. Provide advice and guidance in implementing IT security policies and procedures in the development and operations of network systems, telecommunication systems, wireless (Wi-Fi) integration and security, personal computing, video-conferencing, infrastructure software and server support Create onboard processes for internal and external vendor management system Provide leadership and formulated action plans to detail roles and set clear expectations among stakeholders. Maintain SharePoint and Wiki sites with detailed project documentation. Healthcare Training NCO 05/2010 to Current Company Name City , State Georgia army national guard Healthcare Training Non-Commissioned Officer (NCO)/68W Ensure all clinical procedures; such as physical exams, immunizations, triage, IV therapy, collection and preparation of lab samples for analysis are executed according to federal guidelines. Provide case management for injured soldiers Train and mentor soldiers to administer first-aid treatment and life-support care to sick or injured persons in pre-hospital setting, for 78 Troop Command, according to HIPPA guidelines. NREMT-B certified # E2043432 BLS Instructor certified #08130190094. Implementation Engineering Manager Company Name City , State Managed 3G Engineering teams schedules and implementation of cell tower upgrades and downgrades, along with assisting in LTE projects in Atlanta metro area. Managed changes to scope and priority and evaluating impacts to project timelines due to unplanned changes Formulated action plans to address unforeseen delays to minimize the impact to project completion Provided leadership to project team members to ensure role clarity and expectations Developed project documentation including timelines, project meeting minutes, escalation and jeopardy notifications, and action items. Project execution: coordination of all activities, schedule with appropriate engineering work groups, provide regular updates using proper tools for internal and external project stakeholders. Project Manager III 10/2011 to 04/2012 Company Name City , State Accountable for planning and managing Network Infrastructure projects in support of GE Technical Services Group (TSG Group). Managed internal workgroups and resource allocations to ensure that project budgets averaging 4Mil+, risks and scope remained consistent. Responsible for network integration of sites acquired by GE; bringing sites up to GE standards - led up to 14 multiple PMO projects simultaneously and globally (Americas, UK, Algeria) managing resource labor/tasks, collaborating with Procurement/Sourcing to make purchases, keeping schedules/timelines, mediating project issues/risks Drove $1mil+ technical refresh project for the Nuclear business division - switches, routers, able/wiring, APs - project was used to define process for future tech refreshes Led multiple parallel tracks in transformative initiatives that include development and deployment of technical solutions - LAN, WAN, VLAN, WLAN, Juniper Firewalls, Cisco devices, Cisco Tandberg TelePresence, VoIP and working with local electrical companies (LEC) to install IP circuits Led firewall implementation; project consisted of analyzing network traffic and implementing lockdown policy to improve network security Day to day management and oversight of implementation and execution efforts for all TSG managed global infrastructures including - project planning, developing requirements, documentation, scheduling, communication, issue resolution and overall leadership of the engineers implementing the various tasks involved with bringing new global applications into GE's global infrastructures in the U.S., Asia/Pacific, and Europe/Middle East. Collaborated on 3rd party vendor installations for video network implementations Performed business analysis duties to gather preliminary requirements to work toward project-end solution Network & RCDD Engineers and Project Team. IT Project Manager 05/2000 to 12/2009 Company Name City , State Managed all aspects of infrastructure/network project management needs for client base Oversaw 15+ IT projects with circuit and hardware installation. Acted as a liaison between both internal and external clients, and technical staff such as access delivery, provisioning and equipment vendors Eliminate duplication and simplify processes and created escalation path to eliminate/reduce delays. Tracked all milestones associated with project lifecycle, from pre-sales RFP advisement to post-sales turn-up scheduling and first invoice billing. Managed all data and wireless products, VoIP, Sprintlink Frame Relay, Frame Relay, Dedicated IP services, DSL, 3G and 4G products Managed all voice services such as knowledge of T1, T3, DSL, X.25, SIP trucking and Frame Relay services. Escalated when needed to iLEC and CLEC providers to ensure timely local loop delivery. Education Master of Business Administration 2017 WALDEN UNIVERSITY City , State Project Management Certificate Course 2011 Clayton State University City , State Bachelor of Business Administration : International Business Marketing 2004 American American Intercontinental University City , State International Business Marketing Skills LTE, Cell Tower, LAN/WAN, Ethernet, 4G, VMware, NetApp, F5, 3G, advisement, APs, army, billing, budgets, business analysis, Business case, case management, change management, Cisco, hardware installation, network systems, consulting, Contract negotiations, client, clients, delivery, documentation, DSL, Compliance, Financial management, Firewalls, firewall, first-aid, Frame Relay, Product life cycle, SDLC full life cycle, functional, HIPPA, immunizations, Information Technology, Instructor, IP, LAN, leadership, life-support, managing, meetings, mentor, access, MS Project, SharePoint, network integration, network security, Network, policies, presentations, processes, Procurement, program management, Project Management, project planning, RFP, routers, sales, scheduling, software development, strategy, switches, T1, telecommunication, therapy, triage, upgrades, Vendor management, video, video-conferencing, Visio, VoIP, WAN, wiring, X.25, | HEALTHCARE |
SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER Core Accomplishments Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families Professional Experience Senior Vice-President and Chief Information Officer , 01/2009 to Current Company Name － City , State Industry expert in a wide variety of technology systems, business applications and IT service management. Primary focus: Network Security and IT Operational Management using the fundamentals of scalar design/architecture and business process improvement. Create "living" technology that supports strategic vision and goals, as well as growing customer needs. Instituted a technology roadmap to guide the IT department with proper business alignment to create measurable, efficient and sustainable technology for Goodwill's various business verticals - Retail and eCommerce, Employment and Contracts, Mission Services. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure. Designed and collaborated with architects, engineers, and industry technology leaders in the build and operation of Second Generation Data Centers and collocated sites. Designed a Business Continuity strategy that incorporates all critical aspects of the business to ensure the business remains solvent in the event of service interruption or significant business disruption. Improved IT spend through proper fulfillment and procurement process provisioning - CapEx and OpEx improvements realized to ease the associated costs of technology growth. Proper sourcing of selected areas of the IT business process through staff augmentation, outsourcing, in-sourcing and near-shore opportunities to improve IT effectiveness and service delivery. Provided guidance and expertise on various panels, as well as interviewed by various media outlets and corporations for case-studies and dialogues around strategic IT - CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet. Vice-President, Information Technology , 01/2005 to 01/2009 Company Name － City , State Designed a system to overhaul the entire information gathering and distribution process through the use of portal technology. Streamlined operations and in doing so foster an atmosphere of empowerment and accountability using the principles of Enterprise Resource Planning. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure, reduce costs, improve effectiveness and sharpen internal focus on development activities. Developed a Managed Print Service (MPS) program with a Multi-Function printer network to produce copy, print, email, e-file and scan at stations within key departments as part of a preliminary Document Management System. The MPS significantly reduced costs for developing print materials over traditional copy machine equipment as the ROI was seen within months versus years. Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families. Authored a case study to review non-profit technologies. This study was based on a review of industry leading technologies in comparison to Goodwill's Retention Policy as it related to the Disaster Recovery Policy/Business Continuity Plan. Realized a 43% savings over the cost of the equipment. Technology Visionary - Developed the ROI, gained approval and then guided the development and subsequent re-development of a homegrown case management application to improve the future state of Mission Service and Employment business verticals. This application has been a proven leader among competitors. Technology Visionary - Engineered the platform to support Goodwill's first Blade Server and Data De-duplication technology, as well as server virtualization, to increase performance and availability while reducing management overhead - the fore-runner to some of the technologies widely used by Fortune 100 companies from that time until now. Manager/Senior Network Engineer, Information Technology , 01/2001 to 01/2005 Company Name － City , State Challenged to secure and improve reliability of wide area network and all future business expansions sites. Chief Architect - Designed and implemented corporate-wide, platform-independent, Personal Information Manager (PIM) with Microsoft Exchange\Outlook to replace Novell based Pegasus email system. Strategic Visionary - Chief Architect - Designed and Implemented the process of a tiered in-place migration from Novell NetWare to MS Windows: transitioned from Netware Directory Service to Microsoft Active Directory Service, migrated user and group accounts, transitioned from Novell based WAN to an Active Directory Domain Forest, migrated file and print services, redesigned proprietary databases. Responsible for overall performance and availability of all aspects of the network. Analyze network and design upgrades/changes as needed. Assess the company's current and future network needs using scalable systems. Responsible for all aspects of E-mail group. Oversee the design, development, release, and maintenance of e-mail application systems. Responsible for all aspects (software and hardware) of organization's network systems. Recommend, implement, and maintain network architectures (LAN and WAN). Assist in the development and maintenance of network communications. Use knowledge of LAN/WAN systems to help plan and install internal and external networks. Test and evaluate network systems to eliminate problems and make improvements. Network Administrator , 01/1997 to 01/2001 Company Name － City , State Network Administration Install, configure and maintain organization's network. Build networks and maintain external and internal web presence; administer the networks. Perform system backups on its internal and external web network servers. Design and support server systems and supporting software. Support, monitor, test and troubleshoot hardware and software problems pertaining to LAN. Install, configure and repair workstations. Provide end users support for all LAN-based applications. Education Bachelor of Arts : Geography State University of New York at Stony Brook － City , State , US , CERTIFICATIONS & AFFILIATIONS Bachelor of Arts - Sociology Bachelor of Science - Biochemistry Associates - Geography State University of New York at Stony Brook, Stony Brook, New York Certifications Microsoft Certified Systems Engineer Certified Information Systems Security Professional CISSP Certified Ethical Hacker (CEH) v8 Information Technology Infrastructure Library Foundations Goodwill Industries International, Executive Development Program Graduate Mobile Enterprise Executive Panelist Gartner Summit Panelist Enterprise CIO Forum Contributor Wall Street Journal CIO Contributor (Candidate) Skills Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry | INFORMATION-TECHNOLOGY |
HR MANAGER Summary HUMAN RESOURCES MANAGER Extensive background in administrative duties, including experience in implementing staff development and training, mediation, conflict resolution, benefits and compensation training, HR records management, HR policies development and legal compliance.
*Demonstrated success in, developing teambuilding programs, and writing personnel manuals, coordinating special programs, job descriptions and online State Mandated Training. Highlights University Events/Special Programs Prepare Agendas FMLA/ADA/EEO/WC Mediation & Advocacy HRIS Technologies TESOL Teacher for University staff Employee Relations Web Design using RedDot and Sharepoint HR Program/Project Management Microsoft Office Suites Orientation & On-Boarding Training & Development Performance Management Organizational Development HR Policies & Procedures Publisher/InDesign/Quark Accomplishments Enjoy 5k Runs/Walks OF NOTE Professional Development: Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, customer service, supervisory training, and workplace safety/security. Created publications and advertisements for TWU and THEHRA conferences. Invited as guest speaker for Staff Development Days on the TWU Houston campus and several affiliated conferences. Developed online State Mandated Training for TWU employees. Experience HR Manager 01/2007 to Current Company Name City , State Perform professional administrative work involving the development, administration, and coordination of a comprehensive series of training and development opportunities for University staff and faculty. Work is performed with considerable independent judgment and wide latitude under the limited supervision of the Director of Human Resources Professional Services. Key Results: Perform professional administrative work involving the development, administration, and coordination of a comprehensive series of training and development opportunities for University staff and faculty. Implementation of TESOL program (Teaching English to Speakers of Other Languages). Conduct exit interviews with staff employees and develops procedures for resolving problems discovered through exit interviews. Responsible for implementation, maintenance and training for the Staff Performance Evaluation System. Coordinate Service Awards, Staff Awards and Retirement Recognition programs. Responsible for the coordination of New Employee Orientation. Maintain the calendar plan for scheduling special events, training schedules and New Employee Orientation schedules. Web spinner for Human Resources & Newsletters using RedDot and Sharepoint. Responsible for establishing job standards for subordinate staff and effectively evaluation staff under charge. Manage and prioritize additional tasks that have been assigned by Associate Vice President. HR Representative III 01/2001 to 01/2007 Company Name City , State Promoted to fulfill a broad range of HR functions, including training employees on newly implemented PeopleSoft Time and Labor module, administering their FMLA program, and managing HR records. Key Results: Trained over 250 time keepers on time keeping techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to a successful implementation of PeopleSoft. Leadership Development Training for faculty and staff. Translated and facilitated training in Spanish. Designed and refined course material to the needs of specific departments Assisted in coordination of special programs/events. Restaurant Manager & Trainer 01/1993 to 01/2001 Company Name City , State Responsible for the overall business performance of managing the restaurant and training all new employees. Key Results: Encouraged guest's satisfaction. Special Events Responsible for hiring and training wait staff, bar staff and kitchen staff. Translated and facilitated training in Spanish. Designed and refined training material to the needs of specific areas. Assisted in maintaining the quality and standard of food, health, service and safety. Education Bachelor of Science (BS) : Sociology 1999 TEXAS WOMAN'S UNIVERSITY City , State Sociology Affiliations Society for Human Resource Management (SHRM) North Texas Society for Human Resource Management (NTSHRM) Texas Higher Education in Human Resources Association (THEHRA) International TEFL and TESOL Training membership (ittt) Denton High School Girls Softball Association Skills ADA, ADMINISTRATIVE SKILLS, administrative, coaching, Employee Relations, training employees, English, Special Events, hiring, HRIS, Human Resources, HR, InDesign, Leadership Development, Director, managing, Mediation, Microsoft Office Suites, Publisher, Sharepoint, Newsletters, Organizational Development, PeopleSoft, Performance Management, Policies, Project Management, quality, Quark, managing the restaurant, safety, scheduling, Spanish, supervision, Teacher, Teaching, training material, Web Design, workshops | HR |
LOGISTICS TECHNICIAN Professional Summary Driven, compassionate and all-round health care professional with over 5 year practical experience in different paced environment including supply chain management, pharmaceutical and research analysis. Accountable, motivated and responsible with a strong focus on dynamic health care delivery that works. Environmental Microbiology, Food Microbiology, Medical Microbiology, Molecular Biology, Immunology, Microbial physiology and Metabolism. Proven patience and self-discipline Confident public speaker Conflict resolution Personal and professional integrity Relationship and team building Government relations knowledge Cultural awareness and sensitivity Critical thinking proficiency Fund raising and major donor development Effectively influences others Hardworking Professional Summary Education and Training Experience Logistics Technician December 2009 to October 2013 Company Name － City , State Managed material management activities and systems involved in requirements determination, inventory control, and receipt, storage and issues of supplies and equipment Computed requirement, determined allowance, and researched and identified material requirements Performed inventories and ensured timely correction of discrepancies. Inspected and evaluated inventory management activities Developed methods and improved procedures for storing property Coordinated with maintenance activities on repairable component actions Planned and scheduled material storage and distribution activities. Acted as a subject matter expert to the commander on the operation of material management systems and operations Processed information retrievals using supply system databases Developed database retrieval scripts for material management support analysis Controlled and operated the Remote Processing Station (RPS) and remote terminal hardware under the Standard Base Supply System (SBSS). Customer Care/Public Relation March 2009 to October 2009 Company Name － City , State Actively involved in customer satisfaction services * Analyzed company activities and data to properly assess risk management and improve services. Led branch in customer services and insurance package sale. Laboratory/Research Assistant August 2006 to October 2006 Company Name Ibadan, Oyo state Conducted laboratory, screen house and field experiments; * Conducted sampling with guidance from Research Associate/Manager; * Maintained a sterile work environment in preparation for and during laboratory work; * Ensured proper organization of isolates in cold storage and work areas; * Conducted other assignment as assigned by supervisors. Carried out microbiology work involving sample preparation, organism isolations, isolate storage, media preparation; * Ensured proper sampling labeling, organization of work area; * Kept proper records and ensure proper data entry into field and laboratory books. Intern February 2006 to July 2006 Company Name － City Monitored production and system control in the organization Successfully carried out drug processing and packaging procedures Ensured quality assurance *and engaged in practical laboratory analysis of several company production to test for 100% NAFDAC compliance regulation Inspected Industrial Equipment Professional Experience Participated in different team projects. Education Public Health (Mental Health) , 2014 National University － City , State , United States Public Health (Mental Health) Study focused on Community and Public Health, Health and Human Services, Health
Service policy, Global Health, Environmental Health, Psychosocial epidemiology,
Epidemiology and Biostatistics. Bachelor of Science : Healthcare Management , 2013 Park University － City , State , United States Healthcare Management Study focused on principles of accounting, Economics, Financial management, Human resource management, principles of management, organizational behavior, Business law, principles of marketing, Legal issues of health care and Quantitative research methods. Associate of Arts : 2009 Air University － City , State , United States Logistics
Study focused on supply management, material storage and distribution, logistics automated systems, logistics maintenance system, and stock control Bachelor of Science : 2008 Ladoke Akintola University － State , Nigeria Applied Biology (Microbiology)
Study focused on Environmental pollution, Environmental Pollution, Certifications Microsoft certified Professional (MCP)
SQL 2000 Database Administrator
SAP Business Object
Business Intelligence 4.0 (in-view) Skills accounting, Business Intelligence 4.0, Business law, hardware, customer satisfaction, customer services, data entry, databases, Database, Economics, Financial management, Human resource, insurance, inventory management, inventory control, Legal, Logistics, marketing, Microsoft certified Professional, MCP, organizational, packaging, quality assurance, requirement, Research, risk management, SAP, scripts, SQL 2000, stock control, view | AGRICULTURE |
MANAGER OF FINANCE Summary Experienced Certified Public Accountant (CPA) with extensive financial and audit experience. I have a proven track record to improve monthly financial close processes; analyze financial results for areas of opportunity; and audit financial activities to identify potential financial misstatements and internal control weaknesses. Strengths include:
*Financial analysis & reporting *Financial management
*Budget preparation & management *Revenue management
*Highly organized & detail-oriented *Strong interpersonal skills Experience Manager of Finance January 2016 to Current Company Name － City , State Prepare and manage an annual operating budget of $55 million gross revenue and annual capital budget of $500,000. Oversee financial operations for annual expenses totaling $45 million. Oversee the daily billing and collection activities with 9 employees for annual patient days of 250,000. Prepare and consolidate Hospice monthly financial results and input into the Lawson general ledger system for consolidation with the financial results of the TriHealth organization. Analyze financial operations to identify opportunities to increase revenue and reduce cost. Provide financial updates to senior management, Hospice Board of Trustees and the Hospice Finance Committee. Provide financial guidance & leadership to 10 individual unit managers. Business Director II January 2010 to January 2015 Company Name － City , State Prepared and managed annual operating budget of $161 million gross revenue and 226 FTEs for Neonatal Intensive Care Unit (NICU) along with $3.3 million gross revenue and 16 FTEs for 3 other departments. Managed expenses totaling approximately $20 million. Monitored NICU monthly productivity metrics. Prepared and managed capital budget totaling $700,000. Analyzed and monitored monthly financial performance and evaluate variances. Managed physician professional fee billing for approximately 125,000 charges totaling approximately $113 million for 13 regional hospitals. Reduced physician professional fee charge entry to billing days from 11 to 5 business days. Director of Finance January 2007 to January 2009 Company Name － City , State Reduced monthly financial closing process from 13 to 8 business days. Managed daily operations of the Finance Department with 6 employees, and assisted with managing all financial operations of the hospital. Assisted with preparation of the annual operating budget for a 180 bed hospital with gross patient revenue totaling approximately $375 million. Facilitated external audit activities for 2 years with no significant findings. Implemented the Lawson general ledger system. Assistant CFO January 2006 to January 2007 Company Name － City , State Prepared monthly journal entries; reviewed monthly financial results for accuracy and validity; and prepared monthly financial schedules for submission to Corporate Office. Worked closely with hospital managers to prepare annual operating and capital budgets for 150 bed hospital with gross revenue totaling approximately $1.4 billion. Assisted the CFO in managing the daily operations of the Finance Department and the hospital. Facilitated completion of external & internal audits and developed processes to correct audit issues. Director of Decision Support & Controller of Emory January 1999 to January 2001 Company Name － City , State Coordinated the hospital monthly financial close activities. Managed daily operations of the Accounting Department including direction to the staff to ensure department and hospital goals were met. Assisted in analysis and maintenance of hospital staffing levels and productivity. Assisted the CFO in managing the day to day financial operations of the hospital. Assisted with annual operating and capital budget processes. Maintained accuracy and integrity of the Alliance for Decision Support System, a fully-integrated cost accounting and managed care contract modeling system for 6 hospitals. Utilizing the decision support system, performed financial analysis of hospital operations for 6 hospitals including detailed cost information, managed care contract information, physician profiling, and utilization analyzes. Director Company Name － City , State Office Instrumental in planning, coordinating and implementing Sarbanes-Oxley, Section 404 test strategy for hospital level processes for approximately 180 hospitals. Managed annual audit plan and processes related to areas of Payroll Service Centers and Physician Services. Created reports of audit results and communicated audit issues to company management. Oversaw hospital financial audits and evaluated the audit supervisor's performance. Manager Company Name － City , State Office Supervised and directed the daily progress of audits by managing staff performance
Discussed audit issues and findings with audit engagement team and hospital management
Presented audit findings and recommendations to hospital senior management
Reviewed audit memoranda and working papers for technical accuracy and completeness
Prepared and conducted performance evaluations for staff assigned to audit engagements
Prepared engagement memoranda, working papers, and summary audit reports
Previous Employment History Available Upon Request. Education Bachelor of Science : Accounting University of South Carolina － City , State Accounting Certified Public Accountant (CPA)
State of South Carolina
3 Skills Accounting, audit reports, billing, budgets, budget, closing, cost accounting, Certified Public Accountant, CPA, Decision Support, direction, senior management, Finance, financial, financial analysis, financial audits, financial operations, general ledger, Hospice, internal audits, Lawson, leadership, managing, Office, modeling, monthly financial close, Payroll, processes, progress, Sarbanes-Oxley, staffing, strategy, supervisor | FINANCE |
SAFETY MANAGER Summary Safety Manager with 16 years construction management experience. He is responsible for the safety compliance of the project and all sub-contractors. He brings extensive experience in various types of construction projects and is currently serving as a Safety Manager on a power delivery project in Southeast Texas. He has also served as the Environmental Compliance Manager on a USAID funded project overseas and has proven leadership abilities while serving multiple overseas tours with the U. S. Marine Corps. Highlights MS Office proficient Organized and detail-oriented Superb management skills Site safety coordinator Safe job site set-up CHST Certification OSHA 30 Hour OSHA 40 HAZWOPER First Aid/CPR/AED Trainer NCCER Certification Accomplishments Over 400,000 safe man hours over several projects Awarded a Safety Recognition from the USACE Jacksonville, FL District Awarded a Navy Achievement Medal while in Afghanistan Awarded an Army Commendation Medal while in Iraq Experience Safety Manager September 2015 Company Name － City , State Responsible for overall safety and compliance with local, state, and federal regulations on the project, to include subcontractors; project includes one new build power substation, upgrades to 4 other substations, and construction of 13 miles of transmission lines. Construction Manager October 2013 to August 2015 Company Name － City , State Omaha Lead Project - soil sampling and preparation, community relations and site sketches. Smalley Piper Project - oversight of water treatment plant construction (temporary). Several other small sampling events and construction projects Environmental Compliance Manager September 2012 to October 2013 Company Name － City , State His responsibilities included oversight of the project's environmental impact on the local communities to include the following: Develop and implement an Environmental Management and Mitigation Plan (EMMP) for four (4) project sites. Develop and submit reports to USAID pertaining to the implementation of the EMMP and any actual or potential environmental hazards pertaining to the construction process. Develop and implement a training plan for all expatriates and local staff. Oversee the construction of a 450m3 containment cell for the disposal of PCB impacted soils. Construction Manager March 2007 to September 2012 Company Name － City , State His responsibilities included oversight of the project and all sub-contractors on 4 long-term remediation projects to include the following: Perform the duties of the Site Safety Officer (Daily safety/tailgate meetings, inspections, etc.). Provide the Daily Quality Control Reports to internal and external clients. The collection of the perimeter air monitoring samples for various contaminant analysis as well the daily collection of particulate data utilizing various sampling apparatus. Maintain the Daily Site Logbook, and all paperwork associated with materials and equipment (to include manifesting of trucks). Track and maintain all contractor data for EPA records and to utilize for the Construction Completion Report. Provide technical assistance to the contractor as it pertains to the Remedial Design. Assist with all Community Relations issues that arise involving the site. Oversight of all construction activities including demolition, excavation and restoration. Gunnery Sergeant/E-7 February 1989 to March 2010 Company Name － City , State Gunnery Sergeant, E-7, Retired. Supervised subordinate Marines while acting as the Avionics Division Chief (62 personnel), Work Center supervisor (37 personnel), and Shift Supervisor (12 personnel). Awarded the Navy Achievement Medal for the management of a combat flown flag program in Afghanistan. Processed over 3,500 requests for flags and produced over $15,000 in profit from the program, during a 6 month deployment, to pay for junior Marines tickets to the Marine Corps Birthday ball in 2005. Awarded the Army Commendation Medal for outstanding leadership and production in the Intelligence Section of Third Army while in Kuwait in 2006-2007. Completed Non- Resident courses in leadership training through the U. S. Marine Corps while a Sergeant and again as a Staff Sergeant, also completed a resident course while a Staff Sergeant. Served in the following combat operations: Operations Desert Shield/Desert Storm, Operation Southern Watch, Operation Enduring Freedom (Bagram Afghanistan) and Operation Iraqi Freedom (Camp Arifjan Kuwait and Baghdad Iraq). Education BS : Occupational Safety and Health , 2016 Columbia Southern University － City , State , USA Expected Graduation: June, 2016 Skills Community Relations Construction management Environmental Management Leadership Safety Management Supervisor | CONSTRUCTION |
AGRICULTURE ADVISOR AND LANGUAGE OFFICER Professional Summary I successfully completed the 4-years course in Agriculture from Nangarhar Agriculture Faculty in 2002 and have studied English and computer software program for 15 months, at Oxford English and Computer Center Jalalabad City. I worked as Agriculture Advisor - Language officer with provincial Reconstruction Team U.S.A for Afghanistan/ Agriculture development team U.S.A For Afghanistan (PRT/ADT) office and as part of work mandate have gained: Familiarity and good relationship with local authorities, Members, of provincial Assembly and directorates of line Ministries. Participated in different meetings i.e. (Provincial Development Council, Private sector development, Technical working Group) meetings held at Provincial level to improve life standards of our community and bring prosperity through implementation of developmental programs. Filed visit, Collection of Agriculture data, Monitoring of Agriculture Projects. In addition, I have a valuable experience of working as an Agriculture Coordinator which gave me an opportunity as part of Management body to: Establish adequate support at the community level for the project policies and activities to ensure community participation at all levels. Traveled to different districts and provinces of the country. Identify weaknesses and problems during the implementation process and propose appropriate solutions to avoid conflicts (Social, Political, and Cultural). Attended 3 months training on Agriculture New technology in U.S Kansas State. Furthermore, I have participated in several trainings and Seminars inside and outside the country including projects planning Cycle, Projects implementation, Logical framework Analysis. Conducted numerous capacity building and training workshops on various subjects for Nangarhar Agriculture University Students including, Business Development, Marketing, Field hands on trainings, Communication skill, and many other Food safety and sanitation related issues and have delivered many constructive Presentations on different Occasions. Since I have good knowledge of my society and a valuable experience of work at different managerial levels national and international organizations, working in Community Development, Capacity building, Agriculture, Marketing and business, I believe I am qualified for the mentioned Position. Core Qualifications Microsoft package (Word, Excel, power point)
Installation, internet related tasks, English/ Pashto/Dari typing. Experience Jan 2016 to Jan 2016 work as Language officer with IPCB-S , international police coordination board Kabul Afghanistan. Responsibilities: Performing translations from English to Pashto/Dari of various documents (Presentations, letter, reports, minutes, etc). Simultaneous translations in IPCB-S meetings. Undertaking any other tasks required by the Head of IPCB-S. Agriculture Advisor and Language Officer Jan 2016 to Jan 2016 Laghman PRT/ADT. Responsibilities: Establish and maintain strong coordination and good communication channels with governmental as well as non- government organizations, working for growth of the private sector of Afghanistan. Worked strategic planning with DAIL Office. Assist DAIL (Department of irrigation, Agriculture, and livestock) staff for annual planning. Attend and represent PRT/ADT in relevant meetings and workshops out of the organization at provincial level. Preparing Module need assessment based. Arrangement of Training plan and Materials for Nangarhar university Agriculture students. Assist and guide DAIL research department in needs assessments. Assist the DAIL research department in assessing the needs of staff for short, medium and long term trainings. Cooperate closely with DIAL (Department of irrigation, Agriculture, and livestock) office staff in technical and managerial affairs. Train Nangarhar university Agriculture faculty students, practically in the field. Train women affair department staff and poor family regarding home gardening and kitchen gardening. Translate Agriculture guidelines and project technical formats in to local languages as required. Prepared training materials to DAIL staff and farmers. Provincial Manager Jan 2013 to Jan 2016 work as with BRAC Education Program for Afghanistan Responsibilities: Prepare and implement plan for concerned areas and implement the concerned project activities according to the approved annual work plan. Supervise the staff and schooling activities in the concerned areas according to the plan. Take special steps for the development of the female staff. Build positive and competitive mindset of the staff. Overall responsible for preparing and submitting all kinds of reports to central office and communicate coordinate with related provincial level offices. Take necessary steps for enhancing the capacity of the staff in order to administer the all project activities effectively. plant protection Manager Jan 2002 to Jan 2004 Company Name Provided improved seed to farmers. Worked with farmers on the field to control plant disease. Gave refresh courses about plant disease to farmers. Record all plant diseases reports, from all districts. Managed all state Agriculture properties, for cultivation. Education B.Sc. (Hons) degree , Agriculture 2002 Nangarhar University Agriculture 1997 Baccalaureate from Nangarhar High School Afghanistan Accomplishments Driving of small vehicles Courses: Attended training on Agriculture New technology, U.S.A Kansas state. Studied up to Advance two in Oxford English language center, Jalalabad Teacher training program in Oxford English language center, Jalalabad Conversation class in Oxford English language center, Jalalabad Travels and visits: To Kansas state America, as member of an official delegation to participate in a workshop on improvement of Agriculture and delivered a presentation of Afghanistan Agriculture, on October 2010. I have received Recommendations, and appreciation letters from different government and non-governments organizations for the good performance. Personal Information I submit my C.V for your kind Consideration and hope to hear from you for an interview.
Best regards, Languages Fluency in Pashto, Dari, English, and ordo Skills competitive, English, government, irrigation, managerial, Materials, meetings, Excel, Office, power point, Word, police, Presentations, research, strategic planning, training materials, translations, typing, workshops Additional Information I submit my C.V for your kind Consideration and hope to hear from you for an interview.
Best regards, Fayaz Ahmad Sardar
Personal information:
Married status: Married
U.S.A Green Card Holder | AGRICULTURE |
FULFILLMENT ADVOCATE Summary Guadalajara, Jalisco, Mexico
With a 8 year experience on the manufacturing and IT companies and knowing materials, finance,sales and supply chain processes where my concern is being in constantly growing. Today I would like to bring my expertise together with my strong analytical capabilities and excellent communication skills to international company with customer focus. I have no fear for changes and that is why I would like to learn new processes and being involved in new areas in order to be a multi skill person that faces every situation with the right knowledge. I believe that my substantial skills on materials and finance areas could be seen as valuable assets and would be very helpful in achieving of many business objectives. Highlights People Management Finance Manufacturing process Order entry Backlog Management Customer relationship Microsoft Office ERP (SAP,BAAN,ORACLE, 4TH SHIFT) Eclipse(Pricing program) Accomplishments Created critical backlog tracking and improve on-time delivery, customer issues and safety statistics. Kept inventory by 99% System architecture migration from ORACLE to BAAN V, BAAN IV to BAAN V Increased services penetration rate from 20 to 25% Inventory reduced project from desktops linux converstion into WINDOWS Experience 04/2014 to Current Fulfillment Advocate Company Name － City , State Liaison between sales, factory, planning , customer and logistics Coordinate with Order management for billing Billing Accuracy Business partner management. Backlog Management Customer relationship Supply analysis Orde entry 06/2012 to 04/2014 Business Operation Analyst Company Name － City , State Liaison between sales and customer for analyze the best option for customer customization services. Coordination and execution for customer services from second touch(rework) area/manufacturing site Coordinate second touch operations such as forecasting, production plan, process improvements. Analysis of backlog management. Responsible for 2nd touch area, p People management (80 people 2 shifts) Suppliers relationship 01/2011 to 06/2012 CSSM Customer Sales Support Manager Company Name － City , State Pricing update, New orderable items creation, customer relationship Anticipates and communicates product & pricing updates Ensures set-up and maintenance of Contracts (PS) Utilizes configuration tools to develop valid configurations meeting sales / customer reqs Create, submit, manage Lifecycle Maintenance of PN Proactively manages EOL & NPI in offering and catalog Propose alternatives for EOL products Drive catalog set-up & maintenance in line with Sales and customer requirements 04/2010 to 01/2011 INVENTORY CONTROL TEAM LEAD Company Name － City , State Inventory Control supervision Customer Service New Projects Implementation Purchase and sales management People management Supervise, train and provide support to the Hub's Specialist 1 in charge. Drive the month-end closing process at end of period, Ensuring that all Hub's Specialist complete all their month end close task's and to detect any issue regarding receipts and sales. Develop and organize the agenda and work plan for physical inventory at different warehouses in US such as coordinate the process of claim to recover part of the discrepancies reported by the warehouse contact. Coordinate and follow up for all new set up's within the VMI (Vendor Management Inventory) schema Projects involved: 04/2008 to 04/2010 Cost Accountant Company Name － City , State General Ledger Inventory control, Cost Analysis, Customer service,P&L, Expenses analysis, Revenue recognition) Financial and Fiscal statement preparation, presentation and accounting reviews. Costs control for distribution companies in US, EUROPE and MEX Intercompany Financial Customer service. US GAAP knowledge SOX Audit VMI financial flows set up. PPV monitoring and handling Expenses analysis P&L and Balance sheet reconciliation Overall Inventory control for Finance and Logistics process 05/2007 to 04/2008 Inventory Controller (Hub Specalist) Company Name － City , State Purchase management Inventory control Customer service Sales order management Overall Inventory control Distribution Centers. Logistics criteria management (EXW, DDP & DDU) Flextronics Supply Chain responsibility. Purchase, Sales & Return orders (RMA & RTV) PPV management Forecast and cycle count analysis Keep the inventory accuracy Sales order management Purchase order management. 05/2006 to 05/2007 Replenishment Coordinator Company Name － City , State VMI Management Supply chain management Inventory control Work with Buying staff and Store Operations to identify sales/inventory opportunities Confer with vendor contacts to obtain favorable and timely deliveries as well as the best possible pricing Waterfall forecast analysis Inventory Planning & Supply negotiation VMI(SMI) program JIT scenario negotiation trough 3PL's and In Plant Store Hardware and packing Suppliers setup trough IPS and Tents outside of production buldings for direct point of use delivery. Supply Chain Management. Education 2008 Diplomado : Cost Accounting University of Guadalajara － City , State , Mexico 2004 Bachelors Degree : International Business University of Guadalajara － City , State , Mexico Personal Information Languages English 90% Portugues 60% Skills Customer Service Self Starter Team player Analytics Additional Information | ADVOCATE |
LEAD PIPING DESIGNER Summary Senior Mechanical / Piping Designer with over 40 years of progressive design experience in the Petrochemical industry. This experience has been gained on a variety of projects; Petrochemical, LPG Storage Facility, Polyethylene Plants, Pipeline Pumping and metering stations, Pulp & Paper Mill Facilities, Sulfur Recovery Units, Storage Tanks and Fire Water Systems. Experience Lead Piping Designer 05/2013 to 02/2015 Company Name City , State Lead piping design efforts on the Enterprise Front Range Pipeline Project utilizing CADWorx. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and implemented action items. The project ran through 3 states beginning at Kiowa Colorado and ending at Skellytown Texas with 8 sites including 3 pumping stations and 5 metering stations. Assisted with the developing of line list, tie-in list, Equipment Arrangements, PFD's and P&ID's during FEL2 phase of projects. Developed piping manhour estimates and schedules for FEL3 and detailed design phases of projects. Principal Piping Designer 08/2008 to 05/2013 Company Name City , State Developed line list, tie-in list, Equipment Arrangements, PFD's and P&ID's. Developed piping manhour estimates and schedules. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and initiated action items. Lead a team of piping designers using CADWorx 2013 to model the Alky 1 & 2 ARN Scrubber Replacement Project at PRSI in Pasadena Texas. Also lead the Sterling Chemicals - Water Neutralization System - WHIP LITE Project. This project was modeled using Bentley AutoPLANT. Principal Piping Designer 09/2007 to 08/2008 Company Name City , State Lead a team of piping designers to develop a detailed design estimate for the Clean Fuels Project Vapor Recovery System at the Big West Oil Company Refinery in Bakersfield California. Principal Piping Designer 06/2006 to 09/2007 Company Name City , State Developed 2D piping plans for the main fractionator tower piping modifications on the ExxonMobil Refinery - BTRF / DCU De-bottleneck Project. Checked vendor drawings for internal interferences. Took over the lead piping designer position to close out the project. Wrote change order variances. Organized, purged and created record pdf's to deliver to the client. Senior Piping Designer 04/2006 to 06/2006 Company Name City , State Designed miscellaneous maintenance projects including Drumming manifold modifications at the Coatings Unit. Performed field survey, routings and shoot elevations. Developed piping estimate to replace the obsolete CAS pumps at the Coatings Unit. Lead Piping Designer 08/2005 to 04/2006 Company Name City , State Lead a team of piping designers to relocate a HCU/KHT Unit from California to the Sinclair Refinery in Sinclair Wyoming. Visited the site during construction to assist in the replacement of piping that failed inspection due to rapid unit shutdown damage. Lead Piping Designer 12/2001 to 08/2005 Company Name City , State Lead the Premcor Task Force for the Premcor refinery in Port Arthur Texas. Developed manpower scheduling, P&ID's, equipment layout, field verification, and supervised design, drafting and checking. Also lead a team of designers at the Motiva Enterprises refinery in Port Arthur Texas on the SRU4 Cope Burner Project. This project required installation of new equipment prior to removal of the existing Burner, Furnace, Steam Boiler and Condenser in order to limit the turnaround to two weeks. Sr. Piping Designer 11/1987 to 12/2001 Company Name City , State Lead a team of designers on the HTU Revamp Project simultaneously supervising a second team to include tie-ins for a new Lube Train to be built adjacent to the HTU and repurpose existing equipment inside the battery limits of the HTU. Served as liaison between Matrix Engineering, Motiva and Petrocon. Followed construction for 1 year on the LCDU (Lube Train) Project site. Sr. Piping Designer 11/1978 to 11/1987 Company Name City , State Developed equipment location plans to replace 5 existing butane spheres and add 5 new butane storage spheres in the south tank farm for the Butane storage facilities at Motiva refinery. Sr. Piping Designer 03/1977 to 11/1978 Company Name City , State Designed and prepared piping drawings for various firewater systems at Mobil Oil Refinery in Beaumont Texas. Sr. Piping Designer 03/1976 to 03/1977 Company Name City , State Designed and drafted piping, mechanical, structural steel and foundations for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations. Piping Designer 04/1975 to 03/1976 Company Name City , State Developed P&ID's for fuel gas conversion of gas fired boilers. Designed piping and structural steel layouts. Piping Designer 03/1974 to 04/1975 Company Name City , State Designed and drafted piping, mechanical, structural steel and foundations for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations. Education Piping Designing Diploma : Design Drafting 1971 Chenier Business College City , State Design Drafting Skills Autocad, Bentley AutoPLANT, Cadworx, Autodesk Vault, Navisworks, Microstation, & Flexcad, Microsoft Word, Excel, Outlook, Powerpoint and Access | DESIGNER |
CAD DESIGNER Skills Catia V5 Solidworks Inventor Pro-E Wildfire 4, Creo 2.0 GD&T Production floor support Design for Manufacturability Supplier support Professional Experience April 2013 to Current Company Name City , State CAD Designer Team member in Engine Peripheral group 3D design and creation of 2D drawings using Creo 2.0 Process Engineering Change Notices in Teamcenter PDM and JD Edwards software Create complex models of engine intakes, exhausts, style covers, etc. using surfacing Hose routings of engine fluid systems Assembly prints Prototype build support Completed one week advanced surfacing training. September 2007 to March 2013 City , State Oshkosh Defense Senior Designer Team member in Armor and Survivability group 3D design and creation of 2D drawings using Catia V5, Pro Engineer Wildfire and Creo Process Engineering Change Notices in Smarteam PDM and JD Edwards software Utilized GD&T and carried out tolerance stack ups on complex weldments and assemblies Utilized Catia Kinematics work bench to create and prove out various mechanical assemblies such as four bar linkages, automotive latches, and control cables Worked extensively on M-ATV and FMTV truck program proposals Worked in two person design team to design FMTV truck cab shell Designed numerous after-market armor kits in production and fielded on military trucks Extensive experience supporting prototype builds and helping production floor launch new products Surface modeling of stamped sheet metal parts and plastic parts 3D modeling in large assemblies (complete trucks). June 2006 to August 2007 Company Name City , State Project Engineer/Technical Customer Service Representative Responsible for cradle to grave design of after-market and OEM motorcycle accessories Specialized in sheet metal and tubing products 3D design using Solidworks and Inventor 2D drawings using Solidworks , AutoCAD, and Inventor Responsible for hand fabrication of prototype parts using shop and production machines Responsible for design and fabrication of all production tooling and fixtures Responsible for finish requirements of parts such as polishing, chrome, powder coating, etc. Managed production employees during prototype and production stages of projects Traveled to trade shows to receive feedback on products and assist sales staff. February 2006 to May 2006 Company Name City , State Payroll Auditor Analyze and fix payroll errors for the Chicago Public School District. Use of various computer databases. Education and Training 2005 Mount Mercy College City , State , USA Bachelor of Science : Mathematics Mathematics 2003 College of DuPage City , State , USA Associate of Science Skills 3D design, 3Dmodeling, Assembly, AutoCAD, automotive, cables, Catia, databases, JD Edwards, market, mechanical, modeling, payroll, PDM, Pro-E, Pro Engineer, Process Engineering, proposals, sales, shell, Solidworks, trade shows | DESIGNER |
COMMUNITY ADVOCATE Summary Dedicated and focused Community Advocate who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Certifications CPR and First Aid Highlights Active listening skills Time management
Courteous demeanor Detail-oriented Energetic work attitude Telecommunication skills Sharp problem solver Adaptive team player Strong organizational skills Customer service expert Flexible schedule Experience Community Advocate Nov 2015 to Current Company Name － City , State Made it my goal to promote the independence of disabled individuals. Managed daily office operations and maintenance of community and consumer relations. Offered
exceptional customer service to differentiate and promote the company
brand. Collaborated with customer service team members
to give exceptional service
throughout the entire educational and joyful
experience. Balanced the needs of
multiple customers simultaneously in a fast-paced retail environment. Communicated
Fairplex policy violations to the leadership
team in a timely manner. Offered direction
and gave constructive feedback to motivate team
members. Held each team member accountable for achieving brand and
performance goals. Built and maintained effective relationships with peers and
upper management. Lead Human Resource Recruiter May 2012 to Jan 2015 Company Name － City , State Answered customers' questions and addressed
problems and complaints in person and via
phone. Helped customers select
products that best fit their personal needs. Maintained visually appealing and effective
displays for the entire office. Offered
exceptional customer service to differentiate
and promote the company brand. Built
customer confidence by actively listening to
their concerns and giving appropriate
feedback. Offered direction and gave
constructive feedback to motivate team
members. Held each team member
accountable for achieving brand and performance
goals. Built and maintained
effective relationships with peers and upper
management. Exhibit Creator Aug 2008 to Oct 2009 Company Name － City , State Maintained visually appealing and effective
displays for the entire building. Offered exceptional customer service to
differentiate and promote the company
brand. Collaborated with customer service team
members to give exceptional service
throughout
the entire educational and joyful experience. Balanced the needs of
multiple customers simultaneously in a
fast-paced retail environment. Communicated
Fairplex
policy violations to the leadership team in a timely manner. Offered direction
and gave
constructive feedback to motivate team members. Held each team member
Education and Training Dietetics CALPOLY Pomona － City , State , USA Minor in Psychology Associate of Science , Social and Behavioral Sciences 2012 Citrus College － City , State , USA Minor in Psychology High School Diploma , General 2008 Charter Oak High School － City , State , USA Skills Filing, Professional and friendly, Careful and active listener, Multi-tasking | ADVOCATE |
SENIOR CUSTOMER SERVICE ADVOCATE Professional Profile Over ten years of management and customers services skills in retail and call center environment. Expert computing and technology skills in multiple software applications. Qualifications Leadership Sales Writing Communications Customer Service Training Counseling Client Support Multitasking Professional Microsoft Office Relevant Experience Increased client engagement in all Active Health products and services sales by 98%. each quarter. Experience Senior Customer Service Advocate October 2010 to November 2016 Company Name － City , State Provides daily leadership to customer service staff. Identifies system and workflow improvements to enhance the team's efficiency. Handles telephone and written correspondence from varied sources. Explains customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements. Documents and tracks all member contacts, events, and outcomes via appropriate systems. Accesses information from a variety of systems and references including contracting and network system. Shift Supervisor August 2009 to October 2010 Company Name － City , State Completed day to day operation of the store such as overseeing staff. Responded to customer inquiries and complaints. Directed and supervised employees engaged in sales, inventory-taking, Reconciling cash receipts, or in performing services for customers. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Assigned employees to specific duties. Manager of Parts Sales December 2008 to July 2010 Company Name － City , State Resolved customer complaints regarding services, products, or personnel. Monitored sales staff performance to ensure that goals are met. Conferred with company officials to develop methods and procedures to Increased sales, expand markets, and promote business. Determined replacement parts required, according to inspections of old parts, Examined returned parts for defects, and exchange defective parts or refunded money. Sales Consultant October 2007 to June 2009 Company Name － City , State •Assessed nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling. •Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client. •Counseled individuals and groups on basic rules of good nutrition, healthy eating habits and nutrition monitoring to improve their quality of life. •Developed curriculum and prepare manuals, visual aids, course outlines and other materials used in teaching. Recovery Specialist January 2007 to January 2008 Company Name － City , State Received payments and post amounts paid to customer accounts. Located and monitored overdue accounts, using computers and a variety of automated systems. Recorded information about financial status of customers and status of collection efforts. Located and notified customers of delinquent accounts by Advised customers of necessary actions and strategies for debt repayment. Skilled in persuading customers to pay amounts due on credit accounts, damaged claims, or non-payable checks, or to return merchandise. Branch Manager January 2006 to January 2007 Company Name － City , State Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules. Established and maintain relationships with individuals and businesses. Examined, evaluated, and processed loan applications. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Responded to all customer complaints and resolved any problems. Ensured the highest level of customer service. Branch Manager January 2006 to January 2007 Company Name － City , State Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules. Established and maintain relationships with individuals and businesses. Examined, evaluated, and processed loan applications. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Responded to all customer complaints and resolved any problems. Ensured the highest level of customer service. Sr Appeal & Complaints Analysts November 2016 to Current Company Name － City , State Review, research and respond to complaints within the required time frame established by the better business bureau.Review, research and respond to regulatory complaints including CFPB, state attorney General office and other regulatory agencies. Ensure received complaints are documented and recorded on the appropriate spreadsheets. Provide weekly analyst identifying trends by type, state and client. Validate and verify complaints and answered in timely fashion with the appropriate responses. Identify high risk or problematic complaints and notify Compliance Management team. Complete call reviews, determine if any disciplinary action should be taken. Provide coordination for compliance and regulatory related projects. Effectively communicate levels of risk to specific departments. Ability to advise senior management on any regulatory charges that may affect risk and provide recommendations to mitigate the potential risk. Coordinate with Legal team to ensure aware of potential cross over between complaints and ADLs or lawsuits. Collaborate with Compliance Management Team to ensure that the entire company is aware of compliance requirements and issues. Support the Director of Compliance, VP of Compliance and Chief Compliance Officer in their roles and daily task. Education Bachelor's Degree : Business Administration , May, 2013 Strayer University － City , State , USA MBA : Health Services Administration , 2016 Strayer University － City , State , United States Skills basic, benefits, cash receipts, counseling, credit, client, customer service, staff training, financial, firing, hiring, inventory, leadership, materials, exchange, money, network, personnel, quality, Reconciling, sales, teaching, telephone, workflow, written | ADVOCATE |
STORE CHEF Executive Profile Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position
Proponent Leader in Healthy Cuisine and Passionate Food - Service.
Star 4 Diamond Resorts Hotels Spa Country Club
Customer Service / Team Educator / Multi - Unit Manager. Skill Highlights Leadership/communication skills Budgeting expertise Employee relations Human resources New product delivery Negotiations expert Core Accomplishments dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle 1 of 7 Image Options. Professional Experience April 2014 to Current Store Chef Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. July 2013 to January 2014 Company Name Executive Chef Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. May 2005 to January 2013 Company Name City , State Executive Chef/ Food service Manager Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. November 2001 to April 2005 Company Name City , State Executive Sous Chef Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education 1991 Sullivan College and the National Center for Hospitality City , State Culinary Arts Management Associate Degree Culinary Arts Management Diploma Professional Cook
Honors in: Educational Foundation - National Restaurant Association Certification
Serve Safe Certification Interests Chefs Collaborative Member
Alumni Association of Sullivan University
Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, Concept, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, Event planning, financial, focus, forecasting, indexing, Inventory, inventory control, management skills, managing, materials, newspapers, pricing, profit, public speaker, purchasing, quality, receiving, Retail, safety, sales, scheduling, staff training | CHEF |
CONSULTANT Summary As a proud Microsoft employee, I'm driven by Customer obsession, Growth Mindset and One Microsoft principles. In every position I've had at Microsoft, my guiding principle has been taking customer feedback and advocating for cross-organizational initiatives to unite the ecosystem to provide the best possible product, services and support experience for our customers. Combining my technical knowledge and experience with my excellent communication, problem solving and strategic planning skills, I have been on the front lines providing dedicated engineering support; delivered and created Services global portfolio offerings; architected and delivered cloud migration engagements; driven our critical watch-list customers through Get to Green programs and built proactive outreach scale models to empower the entire Microsoft ecosystem from account teams, support, services and product engineering teams with visibility, awareness, data and actionable guidance to improve customers' Skype for business and O365 experience. Experience 02/2016 to Current Consultant Enterprise Communications Global Practice), Microsoft
Accepted a position in ECGP, specifically to help develop and expand the "Get Healthy" program as well as act as a Solutions Architect for pre-sales, artefact and delivery activities on these engagements. My key contribution to date has been taking the on premises framework and content and developing the hybrid and Online frameworks and content. The program will go live at the end of July at which point our focus will be around training global delivery resources. I have worked on PG escalations with large customers like 3M in their Online "Get Healthy" efforts, as well as engaging with customers like Alcoa (SfBOnline), Aon (O365Dedicated), Lubrizol, AllState (on premises) to scope, customize and deliver "Get Healthy" offerings
Assisted with AirLift deliveries as well as conducting technical interviews for Consultant and Architect level candidates. 06/2013 to 02/2016 Premier Field Engineer City , State DSE workload of at least 1600 hours as well as assisting on many transactional engagements, specifically Risk Assessment as a Service and Office 365 Network Performance assessments for customers like Delta Airlines. I worked with two dedicated customers, and many transactional customers to analyze performance issues, and assist with getting their environments healthy using RaaS, but primarily ongoing KHI and CQM analysis and SCOM alert tuning, and helping them move to more real-time methods such as StatsMan and Call Quality Dashboard
As part of the AIG O365 team who recently achieved a 40 million dollar O365 deal, I was the Lync DSE on the AIG account for two years and they have just renewed their Lync DSE contract for another two years. I focused on helping them stabilize their environment and starting to position them for successful hybrid environments as part of their O365 strategy. I worked as the DSE for multiple other customers helping them transition from IM & P to replacing AT&T conferencing company-wide (with enterprise voice capabilities, analysis and correction of all performance and call quality issues, as well as assisting them with merger/acquisition scenarios and successful consolidation/migration of two Lync environments
Assisted on transactional engagements for Citrix, Carnival Cruise Lines, Florida Hospital, Diebold, Kelloggs Company and provided back up for other PFEs covering Amazon, Visa, Mastercard, Humana, Deloitte, King County and State of Washington. Volunteered for MySkillsForAfrika, and assisted the Botswana Innovation Hub with their Skype for Business deployment. 01/2009 to 06/2013 Lead Application Engineer Company Name Responsible for designing and engineering unified communication solutions. Lead Lync Application Engineer. Completed migration from OCS 2007 R2 300 user deployment to on-premise Lync 2010 deployment for 25K user capacity with IM, presence, group chat, federation, PIC, audio-video collaboration and Cisco/Tandberg integration functionality. Also completed acquisition and integration of Morgan Keegan's Lync 2010 environment. Designed Lync 2013 architecture and completed Polycom integration with RMX and DMA infrastructure. Additional responsibilities include mobile device management solutions deign and implementations, including Blackberry, Good, ActiveSync and MobileIron. Education and Training 1998 Associate degree University of Stellenbosch and Nelson Mandela Metropolitan University 1996 Matriculation Certificate Collegiate Girls High School 07 / 2018 MCSE : Communication Communication Microsoft · License: F372-7058
MCSA: Office 365 - 07 / 2015 - 07/2018
Microsoft · License: 10013480 Skills go live, Architect, audio, Cisco, Citrix, Consultant, content and developing, content, delivery, designing, Engineer, focus, Hub, Innovation, Office, migration, Enterprise, Network, Quality, real-time, Risk Assessment, sales, strategy, video Additional Information MCITP: Lync Server Administrator 2010 - 05 / 2013
Microsoft · License: 10013480 | CONSULTANT |
DIRECTOR OF PR & SOCIAL MEDIA Executive Profile Dynamic and results-driven Senior Public Relations Executive with
over 7 years of experience in impacting brand presence, performance and
profitability internationally. Strategic leader with notable success in
development and execution of public relations, marketing & social
media campaigns. Well-connected individual with an extensive global
network of editors, journalists, stylists, producers, talent agents and
fashion influentials. Well-versed in multiple social media platforms
with a proven track record of establishing social media presence. Areas of Expertise Media Relations Marketing Collateral Development Market Launches Strategic Planning & Execution Internal Communications Acceleration of Social Media Footprint Social Media Strategy & Execution Budgetary Planning Client Relationship Management Strategic Partnerships/Alliances Community Outreach Crisis Management Event Planning & Fashion Show Production Data Analysis Professional Experience Director of PR & Social Media 06/2015 to Current Company Name City , State
Lead the PR & Social Media
Strategy for the relaunch of dELiA*s, successfully repositioning the
company as a leading teen brand among its competitors. Managed critical sponsorship
opportunities for dELiA*s with Teen Vogue's Back To School Program, 5
Seconds of Summer Concert Series, BearPaw x dELiA*s free ads on the
Geoffrey Tron Screen in Times Square. Secured extensive Press &
Social Media coverage for dELiA*s November Catalog Cover: Teen wonderchef
and NY Times Cover Star, Flynn McGarry. Spearheaded and managed the PR
& Social Media Campaigns for Alloy Apparel that took critical market
share and social media footprint from Long Tall Sally as a leader in Tall
Women's Clothing in 6 months. Initiated the use of User
Generated Content (UGC)on each brand's website and paid ads, resulting in
a substantial increase in positive brand sentiment, brand awareness and
brand revenue Increased brand revenue for
both companies through social media efforts that amounted revenue 5 times bigger than
the initial investment. Created a brand ambassador program
for both companies that included a series of high-profile bloggers,
influencers and celebrities at no cost for each brand that served as a
continuous form of income and brand awareness Collaborated with E-Commerce
and Marketing to support and drive key promotions organically as
well as through paid media campaigns Provided in-depth data analysis
and social media reporting for each brand Managed budgets and made best
use of budgetary funds Managed an internal team of 3, an external PR agency, an external ad agency, 1 UGC management agency. Nurtured & cultivated strong
relationships with Fashion Directors, key Trade, Ad and Finance publications, Fashion Stylists and Bloggers in the contemporary and teen markets. PR Manager 02/2012 to 06/2015 Company Name City , State Primary Press Liaison for Foley+Corinna, Isabella Fiore, Snob Essentials, Charlotte Ronson, L.A.M.B.and NARR. Managed a staff of 4 employees for the development and execution of global public relations, event planning, marketing and advertising programs in the US and South Korea. Secured a continuous stream of high-profile celebrity, blogger, fashion influencer, TV, print and web placements for each brand. Secured strategic partnerships with the CFDA, Faberge's Big Egg Hunt,
Christie's, Studio in A School, Covet Fashion, Refinery29 Shops,
Celebrity Exotics, Lucky Shops, SpringNYC at no cost for the company. Seasonally collaborated with Seventh House PR, Factory PR, HL Group, Autumn Communications, Paul Wilmot Communications during event & fashion show production, West Coast initiatives and celebrity seeding opportunities. Initiated and lead the Brand Revival initiative for Isabella Fiore. Managed strategy around the launch of Foley+Corinna, Isabella Fiore and Snob Essentials with HSN. Played an incremental role Brand Strategy development, Marketing activation and Brand Extension Initiative. Responsible for all charitable initiatives. Assisted in the production of the Charlotte Ronson and L.A.M.B. fashion shows and presentations during NYFW. Served as the official company spokesperson. Account Executive 07/2011 to 02/2012 Company Name City , State Managed 8 client accounts (Jewelry, Accessories, Contemporary Clothing, Handbags, Denim) Secured numerous high-visibility product placements by maintaining close communications with major celebrity representatives/stylists, top editors, bloggers and high-fashion tastemakers. Brought in 21 new potential client accounts within a 2-month period Spearheaded and organizing partnerships/collaborations with charity organizations (Project: Camille Zarsky - Charity Water) Introduced a dynamic collaboration initiative and celebrity endorsements for up-and-coming designers Supervised social media activity for 3 client accounts Spearheaded Shine Media's international service outreach in Paris Produced a tangible increase in brand awareness and customer demand for each client. PR & Marketing Coordinator 09/2009 to 02/2010 Company Name City , State Handled all communications with press, media, stylists and celebrities. Researched and secured 12 luxury advertising partners. Covered shows and conducted interviews with designers during New York Fashion Week (September 2009). Negotiated new high-profile partnership opportunities. Public Relations Executive 01/2009 to 07/2011 Company Name City , State Managed all client accounts (Ready-to-Wear, Accessories, Lifestyle, Hospitality, Education. Secured the most magazine covers and celebrity placements in the history
of the agency (Beyonce, Rihanna, Taylor Swift, Vanessa Hudgens, Kelly
Clarkson, Scarlett Johansson, Paris Hilton, etc.) Wrote, formatted and disseminated key press materials (press and news releases, fact sheets, bios, newsletters). In charge of the agency's social media pages, website content updates and email newsletter. Actively seeked & secured new partnership and sponsorship opportunities (Swarovski, CFDA). Produced annual reports, new client proposals, new marketing and advertising material for the agency and its clients. Communicated daily with major national & international publications, newspapers, stylists and bloggers regarding sample requests and media placements. Fostered relationships and networking opportunities with colleagues, clients and media. Organized and produced Fashion Week presentations, launch events and press previews for a variety of clients. Managed the US press for the Inaugural Event of the Burj Khalifa Tower in Dubai. Public Relations Associate 08/2008 to 10/2008 Company Name City , State Assisted in all aspects of preparation and production of eight fashion shows during New York Fashion Week (Mara Hoffman, Alexandre Herchcovitch, Buckler, Sabyasatchi, Yigal Azrouel, Araks, Jeremy Scott, House of Holland) Preparation and execution of high-profile events and after-parties during Fashion Week Created daily and monthly Press Clips Updated Press, Trade and Media Contact Lists, Responsible sample trafficking and sample database. Public Relations & Global Communications Assistant 11/2007 to 05/2008 Company Name City , State Played a key role in the communications for the launch of Vera Wang's new advertising campaign in Greece. Assisted in the production of Vera Wang's Ready-to-Wear and Lavender Label fashion shows during NY fashion week (February 2008). Responsible for sample trafficking to publications (sending, monitoring and receiving samples). Created monthly credit reports. Marketing Intern 11/2007 to 04/2007 Company Name City , State Assisted during company presentations to new clients. Edited press and marketing materials. Communicated with high-end accounts and delivered brand assets as needed (Barneys, Selfridges, Harvey Nichols, The Mandarin Oriental). Handled all sample requests. Education Master of Science : Marketing 9/2006 UNIVERSITY OF BATH City , United Kingdom Bachelor of Science : International Economic & Political Studies 9/2005 UNIVERSITY OF MACEDONIA City , Greece Minor: Political Studies and Diplomacy ? Thesis: The Phenomenon of Brand Extension of International Luxury Brands ? Model of United Nations (MUN) - General Assembly UN (2014) - Supreme Court of The Hague (2013) Languages Greek - Native, English (US Resident) - Fluent (Proficiency of Cambridge, TOEFL), French - Fluent (Sorbonne I), Spanish - Intermediate (Basico), Japanese -Beginner (1 year) Technical Skills MAC OS, Microsoft Office, Word, Excel, PowerPoint, Outlook, Photoshop,Cision, Fashion GPS, Social Annex. | APPAREL |
IT CONSULTANT Summary Over Seven years of Software Application Development, Application Support, Testing and Implementation experience with Web based and N-tier Architectures involving all stages of Software Development Life Cycle (SDLC). Experience in developing Web applications in . SDLC) including requirements, logical and physical architecture modeling, design, development, implementation, and support. Ability to work in a fast paced, collaborative environment and handle multiple concurrent projects. Collaborate with partners to understand high-level conceptual flow and develop prototypes to review with business partners. Functional Domain experience involves HealthCare, Life Sciences and Transportation. Moved to Application Support team and leading an offshore team in Triaging production related issues since six months Experience in using Fiddler in Post Production Release Validation for monitoring Web Traffic Hands on experience in decompiling the code from the DLL's by using dot peek tool Achieved "Masters degree in Computer Sciences" from University of IL, Springfield Highlights NET framework ASP.NET, C# .NET, XML, HTML, HTTP, MS SQL Server, Web Services, ADO.NET, Entity Framework and LINQ Expertise skills in CSS, Java Script, Themes & Skins, User controls, Custom Controls and intrinsic state management functionality in ASP.Net. Experience in Object Oriented Analysis & Design (OOAD) concepts including Inheritance, Polymorphism & Abstraction. Expert skills in ASP.NET Web Forms, State Management, Caching features, and Securing ASP.NET Web applications. Technologies ASP.NET 2.0/3.5/4.0/4.5, Web Services, WCF, MVC 4.0, .NET MVC Languages C#.NET, XML, HTML, JavaScript, Core Java, T-SQL Database Access Methods ADO.Net, ODBC Databases MS SQL Server 2000/2005/2008/2014, Oracle 9i/10g/11g Servers IIS 7 & 7.5 Web Programming ASP.NET, Java Script, HTML, CSS, AJAX, JQuery Version Control Tools Team Foundation Server , IBM Rational Team Concert, GitHub Reporting Tools SSRS, Crystal Reports and Business Objects IDE Visual Studio 2005, 2008, 2010, 2012, 2013, 2015 Operating Systems Windows 98/2000/XP/Vista/7.0/8.0/8.1, MS DOS Domain Skills HealthCare, Life Sciences, Transportation Third Party Tools Telerik, Bootstrap, JQuery, Kendo UI, Postman Interceptor, Fiddler, dot peek, Remote Desktop Manager Experience IT CONSULTANT July 2014 to May 2016 Company Name － City , State Project: Document Generation Services Description: eviCore Healthcare provides evidence-based healthcare solutions in the areas of Radiology, Radiation Therapy, Cardiology, Lab Management, Oncology, Pain Management and Sleep Management. Document Generation Services is a platform comprised of over 30 products that range from UI, Web Services, Windows Services, and Database Systems. The day to day maintenance for this platforms entrails building new database scripts, creating new web services, implementing new customers onto the platform, and enhancing existing products. The platform is currently utilized by 50+ customers and generated over 12 million documents per year Responsibilities: Develops core line of business application software Works directly with internal consumers to identify requirements for software development Works as a .NET developer to develop updated code for core internal services Works as a SQL developer to update internal business logic Developed grade level reading enhancements to internal web portals (using Flesch-Kincaid Algorithm) Developed plugins for core applications using WCF/MVC Web API Implemented Client Side scripting using JQuery. Primary developer for internal implementations and enhancements Maintains production stability Monitors production services & servers Works on high priority Bug fixes in Production Participates in production software releases Actively involved in projects to migrate business logic away from database to a web service layer Participated in daily Sprint meetings with Scrum Master. Recently moved to Application Support Team which is responsible in dealing all kinds of Production issues from all applications in the organization and performing Root cause Analysis & fixing the bugs as per priority Environment: NET3.5, VS.NET2010, LINQ, C#, JSON, ASP.NET, MVC, TFS, SQL Server 2008/2012, IIS6, Restful services, JavaScript, Windows 7, Angular JS, Fiddler, dot Peek, Postman Interceptor. IT Consultant January 2010 to April 2013 Company Name － City , State Project: COMET Description: Landauer Inc. is the world leader in personnel radiation monitoring with a third generation proprietary state-of-the-art technology, optically stimulated luminescence (OSL). Landauer is the leading provider of analytical services to determine personnel exposure to occupational and environmental radiation hazards in the workplace and home. Comet is an Agresso (ERP) application which is been developed to automate the manual process of Order Entry, Customer Service, Sales, Finance and Laboratory. Responsibilities: Developed and support above applications in AJAX, C#, JQuery and ASP.net. Developed web applications Oracle and SQL Server as Data servers. Developed the web application and all of its components using N-Tier architecture. Separated logic for Presentation, Business and Data access tiers to accomplish n-tier. Created complicated web interfaces to facilitate creation of reports. Created a RESTFUL WCF Service to communicate from .NET front end application to .net service deployed in IIS. Proficient in Configuration Management, setting up company version policies, build schedules using Team Foundation Server (TFS) 2010, Visual Source Safe (VSS) and IBM Rational Team Concert. Implemented Data access layer using Entity Framework Database First Technology. Implemented Client Side scripting using JQuery. Created and consumed WCF Services for Business Logic. Wrote C# classes to generate excel and PDF reports. Heavily used Ajax and Ajax controls in several projects. Used Generics in C# to accomplish complicated business logic. Used both Client and Server side session management as a part of the project. Used Caching to display huge data on the web user interface. Created classes and core modules in C# for implementing business layer. Created Database Schema and Objects in SQL Server 2008 R2. Created SSIS packages for data transformation for data staging. Used CSS/Themes and Master pages to maintain styling throughout the application. Environment: C#, ASP.NET, CSS, SQL Server 2012, Oracle 10g, IIS 7.0, JQuery, Kendo UI, ADO.NET, Net Framework, Visual studio 2010/2012, JavaScript, Restful services, TFS, LINQ, Entity Framework. Software Engineer August 2008 to November 2010 Company Name － City , State CSX Corporation, together with its subsidiaries based in Jacksonville, Fla., is one of the nation's leading transportation suppliers. The company's rail and intermodal businesses provide rail-based transportation services including traditional rail service and the transport of intermodal containers and trailers. Overall, the CSX Transportation network encompasses about 21,000 route miles of track in 23 states, the District of Columbia and the Canadian provinces of Ontario and Quebec. Our transportation network serves some of the largest population centers in the nation. Nearly two-thirds of Americans live within CSX's service territory. Responsibilities: Actively participated in gathering requirements, design, and implementation. Designed and developed web forms using ASP.NET and C#.NET. Worked on Visual Source Safe for Version controls. Extensively worked on HTML, DHTML, CSS and Java Script for web forms designing and validations. Worked on Validation Controls, User Controls, Custom Controls for code reusability, and Web Server controls. Used AJAX, XAML for providing rich UI. Designed and developed the database using SQL Server 2005 and wrote SQL Queries, Stored Procedures, Indexes, Triggers and Cursors. Used ADO.NET and its Objects to communicate the SQL Server 2005 database and to access data and worked with SSIS. SSIS was used for creating packages and automating them using SQL scheduler. These packages are used to move data from and into SQL Server from various sources (like Excel & MS Access database) on a scheduled basis. Wrote Web Services using SOAP in the appropriate scenarios to communicate with other applications. Created program to Export and Import Datasets to XML file. Implemented Web Applications like Caching Services to boost performance and Security Services to identify users and prevent unauthorized access. Used Global. Sax files to handle Global Events which are fired for different reasons. Performed Unit Testing for ensuring the reliability of the application development. Involved in generating management reports on overall status of module using SSRS. Deployment of the project and the reports are done on the Testing and production servers. Environment: Visual Studio .NET 2005/2008, C#.NET, ADO.NET, Code Dom, SQL Server 2005, Multithreading, XML, AJAX, XAML, Java script, SQL Server 2005, Excel, SSIS, Web Services, SOAP, VSS, Crystal Reports and SSRS. Education Master of Science : Computer Science , 2014 University of Illinois － City , State , USA Computer Science Bachelor of Science : Computer Science and Engineering , 2008 Jawaharlal Nehru Technological University － City , State , India Computer Science and Engineering Accomplishments Experience in .NET security features such as Windows-based & Web-based Authentication, Authorizing users and roles. Coded and designed User Controls and Custom Controls and implemented input validation using .NET input Validation Controls. Designed and documented REST APIs, including JSON data formats and API versioning strategy Experience using Source Code Control Systems like Microsoft Team Foundation Server (TFS), IBM Rational Team Concert (RTC) & Microsoft GitHub Worked extensively on various ADO.NET objects to interact with databases such as SQL Connection Object, SQL Command Object, Data Reader, Dataset and Data Adapter. Expert skills in database design and development, for creating complex database queries, writing Constraints, Indexes, Views, Stored Procedures and Functions using T-SQL in SQL Server 2005/2008/2014 & Oracle. Successfully followed Test Driven Development (TDD)/ Agile Methodologies. Source Code Management, Code & Application Documentation, User Guide and Training manuals preparation experience. Developed system that automates posting of clearing firm financial data to general ledger using Angular JS, SQL Server, HTML Experience in configuration and setup of IIS Application Servers. Involvement in all stages of System development lifecycle (. Skills .NET3.5, .NET, ASP.Net, C#.NET, C# .NET, ASP.NET 2.0, third generation, ADO, Agresso, AJAX, API, application development, art, automate, Business Objects, Cardiology, Client and Server, Configuration Management, Crystal Reports, CSS, Client, Customer Service, Version Control, Databases, Database, designing, Dom, DHTML, ERP, XML, features, Finance, Forms, HTML, HTTP, IBM, IDE, IIS, IIS6, IIS 7, IIS 7.0, Java, JavaScript, Java Script, JQuery, JSON, Logic, meetings, Access, MS Access, C#, Excel, Windows 7, Windows, 2000, Windows 98, Works, Monitors, MS DOS, MVC 4.0, MVC, network, Object Oriented Analysis & Design, OOAD, ODBC, Oncology, Operating Systems, Oracle 9, Oracle, developer, Oracle and SQL, Order Entry, Pain Management, PDF, personnel, policies, Radiology, reading, Reporting, Sales, Scrum, Servers, scripting, scripts, SOAP, software development, Visual Source Safe, MS SQL Server, SQL, SQL Server, Therapy, T-SQL, Transportation, user interface, Validation, Vista, Visual Studio, Web Applications, Web Programming, Web Server Additional Information Visa Status:
Having a stamped H-1B Visa | CONSULTANT |
ADMINISTRATIVE ASSISTANT/SITE CLERK Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. But most important, to show that I am capable and open for changes Skill Highlights Microsoft Office proficiency Excel spreadsheets Time management Dedicated team player Self-directed Spreadsheet development Self-directed Professional and mature Mail management Resourceful Strong interpersonal skills Core Accomplishments Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Increased office organization by developing more efficient filing system and customer database protocols. Administration Answered multiple phone lines, transferred calls to corresponding employees. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Professional Experience Administrative Assistant/Site Clerk Mar 2007 to Current Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. I have entered work order request to Building Services for maintenance and repairs also have followed up with the department to make sure that these repairs have been fixed. Maintained the front desk and reception area in a neat and organized fashion. Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal. Also covering other positions such as attendance technician and assisting the nurse's office. One of my job duties is ordering employee uniforms from Aramark. I am in charge of filing supply order for school cafeterias. Keeping track of our supply inventory in the storage room. Staying up to date with the school cafeteria Health Inspection Reports. Updating the CACFP and SNP Site Monitoring Reviews. Making employee packets for new hired employees. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Maintained the front desk and reception area in a neat and organized fashion. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Standardized department filing system to increase efficiency. Developed more efficient filing systems and customer database protocols. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Receptionist/Telephone Operator Aug 2008 to Jun 2010 Company Name － City , State Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal. Also covering other positions such as attendance technician and assisting the nurses office. Enter emergency information into database Powerschool. Updating the ical with dates, events, ect. Working on the weekly bulletin that is located on Powerschool. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Receptionist/Administrative Assistant Apr 2006 to Nov 2006 Company Name － City , State Answering phones, paging, Faxing, Filing invoices, Distributing mail, stamping mail, Fed-ex, greeting vendors & applicants, filing out application, Microsoft word, Excel, keeping track of company directory. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Education High School Diploma , General Education 2000 Valley High School － City , State Select One , General Education Orange Coast College － City , State Associate of Arts , General Education Santa Ana College － City , State I am currently attending Skills Database, Faxing, Filing, general office duties, Internet Explorer, Excel, mail, office, Outlook, Power point, Microsoft Word, repairs, spreadsheets, supply inventory, technician, Answering phones, Good Customer Service, Multi-Task Management, Spreadsheets, 10-key, Data entry, Translator | ARTS |
DIRECTOR OF PIPELINE OPERATIONS Executive Profile Innovative executive operations director with solid experience managing all levels of multiple projects including budgeting and administration Skill Highlights Project Management and Planning Leadership/Communication skills Business Operations Organization Budget Administration Negotiations Public Relations Quality Control Project Development Change Implementation Project Estimating New Business Development Report Matrix Development Customer-Oriented Operations Management Core Accomplishments Project Management: Initiated several capital expansion projects which resulted in achieving projects being completed on time and under budget. Operations Management: Managed pipeline operations including field operations and engineering. Handled all functions related to new customer interconnects. Instituted new processes for operational management. Staff Development: Reorganized, hired and mentored staff to manage projects. Launched well-received program of professional development for newly created departments for non-union and union staff. Mentored and coached employees resulting in a significant increase in productivity. Professional Experience September 2011 to Current Company Name City , State Director of Pipeline Operations Strengthened company's business by leading implementation of reorganized processes including gas control, engineering and design, project management, pipeline and compression systems, integrity management, and facility optimization and pipeline fuel process functions. Directs and ensures the attainment of obligations to customers, system reliability, safe operations, and system efficiency. Spearheaded and directed the procurement of indirect employees and contractors engaged in the operation and maintenance of natural gas facilities and related equipment across varied work locations. Headed the operation with a focus to safety, compliance, reliability, efficiency, cost management, innovation and working together. Manage construction and O&M activities to ensure company procedures are followed and that compliance is maintained relative to all applicable local, state and federal regulatory requirements. Successfully built and operated several new Interconnects with total new capacity to the overall system of 1,120,000MDTHD over a period of 3 years and all projects were built on time and on budget. Successfully implemented, built and operated two new expansion compressor stations in 2013 and 2014 with total HP of 28,300 and each facility was built on time and on budget ($88.3M) even though both were built during winter construction time lines among other challenges. Total new system capacity of 317,500MDTD was realized. Developed network modeling protocol including roll out of validation of former modeling work which enabled to further expand modeling capabilities including operational modeling so Gas Control can utilize more real time scenarios to further ensure our pipelines reliability. Lead in improvement of multi-year contract agreements with various partner entities which operate pipeline system including engineering, operations, commercial, legal, EHS, project management, ROW and other service. Developed new Capital and O&M budgeting process to ensure accountability of operations and project management groups as projects are developed and managed. This helped achieve an over 95% success rate on projects being on budget within 2 years from an average 25% budget success rate when I began. Worked with executive team on development of a five year business plan to ensure sustained financial growth by developing expansion scenarios of pipeline system that would help sustain said growth to 2020. From this, three viable expansion projects are in various stages of moving forward, one was just approved for FERC pre-filing process (May 2015) with a capital outlay estimate at $39.8M. January 2010 to September 2011 Company Name City , State Senior Project Manager Provided the lead in the development of the team of project managers, procurement, environmental staff, and engineers to deliver results for a variety of clients Identify, propose, develop scope, close, and manage engineering and/or construction projects from conception to closeout Introduced a comprehensive Business Development plan to attract new clients Proactively build and sustain relationships with targeted clients Negotiated and worked with several confidential clients in work in difficult permitting processes with the FERC, federal and state environmental agencies. December 2007 to January 2010 Company Name City , State Construction Project Manager Provided senior level lead management oversight for all phases of all construction projects Coordinate and guide contractors, material, and equipment. Develop cost-effective plan and schedule for completion of projects following a logical pattern for utilization of resources. Selected and coordinated work of contractors working on various phases of the project. Monitored the performance of all contractors. Review and approve all architectural and engineering drawings to make sure that all specifications and regulations are being followed. Implemented and managed proper administration of construction contracts. Obtain all necessary permits and licenses. Supervise and mentored assistant managers, engineers and support staff. Manage that all environmental and safety matrixes are met. Report to President and owners about progress and any necessary modifications of plans. Successfully took over projects from previous management, achieved to build and commission two new expansion compressor stations, a station addition and cooling facilities at another on two separate expansion projects. Total HP installed of 27,900 and all facilities were built on time and on budget ($108.2M). January 1989 to December 2007 Company Name City , State Engineering, Operations and Construction Leader Employed in several managerial roles including the following: Leader of Construction: Supervise daily operations in accordance with job specification and customer requirements from handoff from business development and sales; Work with engineering to develop projects including estimate and design; Monitor progress of crew for satisfactory job completion; Achieved construction progress aligned with overall project schedule and cost estimate; Prepare reports for customers and management; Interview and hire union employees and custom contractors; Train, evaluate, and appraise employee performance. Damage Prevention Leader: Managed and mentored lead operations group that performs underground facility locating and leak detection; Assured company followed State statutes and other Federal and State laws related to underground facility protection and compliance; Analyzed, classify and rate risks, exposures and damage expectancies; lead investigator in damage claims; Train others in developed processes and procedures, including training certifications; Managed all planning, assign and direct work of subordinate employees engaged in various aspects of work. Supervisor of Engineering: Managed all work related to design, survey, estimating costs of capital and O&M projects; Short and long-term planning relating to the Company's infrastructure; Supervises a crew of employees including Engineering Technicians and Design Engineer/Technologists; Prepare designs, specifications, and cost estimates for construction and reconstruction projects; Prepare tender and contract documents, and the administration of contract work; Review subdivision applications, site servicing plans for building applications, etc. for new business development. All leadership roles included being on Emergency standby for various operational situations emergencies. Organized and lead a newly formed Safety Committee as committee president which included executive and union management to meet monthly to discuss key safety and risk management issues and set plans for continual improvement in areas including compliance to all Federal occupational safety and health laws and standards. Helped develop a comprehensive public relations program to better relations with the various municipalities the company served. Developed and implemented division and company-wide Damage Prevention program to improve activities to reduce locator error and facility damage by excavation. Reduced division locator error from over 6% to a 0% error rate in two years and maintained a 0% locator error rate for 2 additional years. Involved in the developed and implemented company-wide process to stream-line new customer main and service installation: from customer connection to sales department to final installation to meter /flow of gas to customer. This reduced time from first customer inquiry to turning of meter from average of 68 days to average 31 days. Developed estimation tool for estimating new and replacement mains and services using a method using the 'cost per foot' and 'construction location matrix', reducing the need for T&M project estimation and streamlining contractor costs and bid process. Education 1998 Cambridge College Certificate : Negotiation and Conflict Resolution Graduate Level Certificate, Negotiation and Conflict Resolution - Cambridge College 1998 Awards 1998 Cambridge College Master of Education : Integrated Studies and Management Master of Education (M.Ed.), Integrated Studies and Management - Cambridge College 1998 1986 Porter and Chester Institute Design Technology Architectural and Civil Design Technology - Porter and Chester Institute 1985-1986 Skills Project Management Operational Restructure and Change Quality Management Departmental Operations Management Eagle Scout | CONSTRUCTION |
ENGINEERING TECHNICIAN Highlights PC Operating Systems, Microsoft Office, Outlook, Internet Experience Company Name City , State Engineering Technician 01/2014 to Current Analyze documentation to ensure production accuracy. Use MS Excel and PowerPoint to create presentations and spreadsheets. Engage engineering to resolve production issues. Create and maintain production training certifications. Generate training matrix to determine and eliminate training gaps. Conduct weekly safety audits to reduce accidents and ensure safe workplace. Use Oracle to track material transactions, verify vendor and material information, and print transfer orders. Point of contact for Vendor, OSSR, PM, Buyer, Planner and Manager for many part issues. Initiate stock purge of suspected discrepant material and coordinate the inspection and disposition of the material. Manage weekly MRB meetings and provide weekly DMR disposition metrics. Work with suppliers to resolve issues with parts found on the manufacturing floor. Effectively manage all DMR/RTS material initiated by test, remotes and build activities. Support the "TXZ cover recycle" effort through SR initiation and material preparation for shipment to Japan. Company Name City , State Consultant 12/2012 Analyzed and determined factors affecting networking needs including hardware and attenuation/interference. Set up dual network infrastructure utilizing both wired and wireless routers. Austin Free-Net Dec 2012. Assist in the design of deployment server for the distribution of updates to various computer labs. Company Name City , State Engineering Technician 01/2011 to 12/2013 Maintain documentation and records. Analyze documentation to ensure production accuracy. Managed incoming product and shipping process. Assist Manufacturing Engineering team on new product production and quality procedures. Review production orders and provide updates to ensure production accuracy. Company Name City , State Manufacturing Lead 07/2004 to 12/2010 Analyzed production orders and schedules to ascertain types, quantities and specifications. Planned production operations, establishing priorities and sequences. Utilized Microsoft Office to document and update status reports. Analyzed production reports and resolved operational and manufacturing problems to ensure scheduling needs. Provided training, supervision and logistics coordination. Maintain training certification and documentation. Aligned internal resources to achieve on-time and budget performance objectives. Analyzed reports and consulted with quality, management, and engineering personnel to solve problems. Interface with customer to monitor project progress and cost. Assisted in administration of software database. Installation of network systems. Assisted in implementing production software in a high volume manufacturing environment. Coordinate product transition and support team. Education Business Administration 2019 University of Phoenix Texas Business Administration Professional Affiliations Information Systems Security Association (ISSA) Skills budget, hardware, network systems, database, Dec, documentation, inspection, logistics, meetings, MS Excel, Microsoft Office, Outlook, PowerPoint, network, networking, Operating Systems, Oracle, personnel, presentations, progress, quality, Maintain documentation, routers, safety, scheduling, shipping, spreadsheets, supervision | ENGINEERING |
CORPORATE DIRECTOR OF FINANCE Summary Profit-focused Director of Finance, an expert in cost reduction, forecasting and budgeting. Highly effective at encouraging outstanding performance from team members and colleagues. Skills Budgeting and financial management Superior time management Lean implementation Exceptionally organized Advanced financial analysis MS Excel expert Experience Corporate Director of Finance April 2014 to Current Company Name － City , State Manage yearly budget process for Great Wolf Resorts. Oversee quarterly production of board book which is distributed to executive committee and owners. Analyze budgets, financial reports and projections for accurate reporting of financial standing. Proposed and achieved cost savings by reducing labor and operating expenses. Train and develop a group of analysts. Assumed ownership of forecasting and strategic planning. Developed annual budgets in collaboration with eleven properties and executive teams. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed an annual budget that grew 22.9% in 2 years. Forecast operating costs for projects by strategizing with VP of Finance, Regional Vice Presidents and Chief Operating Officer. Hold two monthly calls with property director teams and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Managing team implementing a new budget and forecasting system. Senior Manager of Finance June 2013 to April 2014 Company Name － City , State Implemented labor management system. Manage financial analysts. Created labor metrics to compare lodges and a dashboard to be published weekly to ensure lodges were operating efficiently and in a profitable manner. Hold two monthly calls with property director team and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Senior Manager November 2011 to June 2013 Company Name － City , State Created a Key-Performance-Indicator Dictionary for expenses. Wrote and taught 'Business Basics' with Manager of Training in an effort to improve each property's business acumen. Worked with finance to create new forecast templates. Hold two monthly calls with each property's director team and Regional Vice President to review 30-60-90 day forecast and previous month's P&L statements. Operations Analyst March 2008 to November 2011 Company Name － City , State Implemented and ran monthly calls to review P&L's of each lodge with Regional VP, Corporate Director of Retail, Corporate Director of Food and Beverage, General Manager, and Director of Finance for each lodge. Created pro formas for potential new companies or business ventures and worked with Vice President of Development to ensure new companies would be run in a profitable manner. Implemented monthly reviews with new companies. Reviewed financial statement of companies we were looking to acquire and made suggestions on ways to improve their profitability if we acquired company. Created a Profit and Loss Statement for our Call Center along with a Forecast Income Statement and a 30-60-90. Also put into place monthly P&L Review with call center and forward looking reviews of forecast to ensure that we were being as efficient as possible. Reported and summarized information to CEO to be used in earnings Quarterly Earnings Call and Board Meetings. Worked with our Marketing firms and provided them with information and made suggestions on media placement in each DMA, looked at booking trends. Worked with Corporate Directors of each Department to develop addhoc reports when needed. Budget and Reporting Analyst February 2007 to March 2008 Company Name － City , State Promoted to Budget and Reporting Analyst, a newly created position. Worked with our Business Intelligence System, Datavision, to create a new way to budget and forecast. Maintained Excel based forecasting templates and Income Statements. Changed forecast and budget templates to help Directors of Finance at each Resort save 5-10 hours a month when forecasting. Worked with each lodge General Manager and Director of Finance during budget season. Put into place process of budget reviews between Regional Vice Presidents and General Managers of each lodge. Worked with Corporate Director of Spa to develop and present a new way to pay Spa Technicians that would save each lodge 10% on wages and produce higher productivity. Staff Accountant May 2006 to January 2007 Company Name － City , State Record inter-company journal entries, participate in monthly close process, track activity in balance sheet accounts and perform monthly bank reconciliations. Interact with companies with whom GWR has joint ventures with to ensure accurate financials. Worked as a team to start Dictionary of Expense Accounts. Took on a more active role in monitoring of fixed assets. August 2004 to May 2006 Company Name － City , State Enter payments into system, cut checks communicate with vendors, and review weekly aging. Cut five hours of work per week through better organization of Accounts payable. Identified areas of opportunity for savings and helped follow through on procedures to keep spending under. control. General Manager August 2002 to July 2004 Company Name － City , State Promoted to Regent Street McDonalds to improve its rating of F to an A. In August 2002 Regent Street McDonalds had decreasing sales; its yearly net sales were $1.65 million. In August 2003 its sales had an increase of 8%; by July 2004 it had another sales increase of 3%. Supervised 40 new crewmembers and new nine managers. Over saw hiring, training, and firing of employees. Did annual reviews on all managers and supervised crewmembers' review. Prepared yearly budgets, these budgets were reviewed and updated monthly. Education MBA : Accounting , 1 2009 Lakeland College － City , State Accounting Bachelor's Degree : Accounting Upper Iowa University － City , State Accounting Skills Accounts payable, Analyst, balance sheet, bank reconciliations, book, budgets, Budget, Business Intelligence, Call Center, Finance, financials, financial, firing, fixed assets, forecasting, General Manager, hiring, Director, Managing, Marketing, media
placement, Meetings, Excel, Profit and Loss, reporting, Retail, sales, strategic planning | FINANCE |
SCHOOL LIBRARY MEDIA SPECIALIST Professional Summary My goal is to bring my unique set of skills and experiences from my professional background to the position of College and Career Coordinator, at Broken Arrow Public Schools, which will allow me to provide an irreplaceable viewpoint and ensure every student receives the highest quality instruction each day. Remarkably skilled in developing quality activities and presentations to promote career awareness coursework designed for effective education to a culturally diverse audience. Highly qualified and experienced in developing strategic plans to enable school districts to build community relationships. Wide range of networking contacts and established relationships with local businesses and local, state and national organizations for student intern experiences. Strong interpersonal and communication skills as well as the ability to work effectively with a variety of stakeholders. Superior research and development skills, as well as, organizational, project management, problem solving and multi-tasking skills. Exceptional experience and a proven record of success in writing grants and raising funds for a school from government and non-government sources. Excellent knowledge of current trends in social media, web content, digital communication platforms and other job related technologies. Experience Company Name August 2008 to Current School Library Media Specialist City , State Chaired the Oklahoma Sequoyah Award committees which required serving as the liaison to all authors and publishers, coordinating all reading teams' activities, developing promotional material and maintaining organization relationships with stakeholders. Introduced, raised funds and implemented reading programs that allowed a notable author to visit, speak and give signed books to students at their school library (two different schools, using two different authors). Create and implement college and career instructional units to guide students and their parents in future planning. Plan and develop annual literacy programs in order to raise awareness of the library's purpose, available resources, and the rewards associated with reading. Assist parents and community with technology needs to develop and maintain relationships with school stakeholders. Design and present educational programs and lessons reinforcing 21st Century Skills for 21st Century Learners using various technology advances. Analyze data, research, and collaborate with colleagues to implement instruction supporting Common Core Standards and enhancing curriculum development by integrating instructional technology. Company Name September 2002 to August 2008 School Library Media Specialist City , State Wrote grants and developed strategic marketing plans to raise funds for educational programs. Collaborated with government and non-profit organizations to establish an integrated work plan to utilize all grant and fundraising opportunities. Interpreted and enforced provisions of state education and federal justice codes, rules and regulations. Effectively used books, Internet, and current professional journals to generate ideas for library purchases, significantly increasing student interest and participation. Company Name August 1999 to September 2002 English Language Arts Teacher City , State Prepared course outlines, lesson plans and other education material that provided engaging and rigorous learning experiences for students. Collaborated with team members to plan, develop, organize and promote integrative instruction. Assisted with district professional development and teacher training. Education Northeastern State University May 2015 Masters of Education : School Administration City , State School Administration University of Oklahoma May 2003 Masters of Library City , State Northeastern State University December 1998 Bachelor of Arts : Education English City , State Education English Secondary Principal, test taken 7/2014 Library Media Specialist, PK - 12 American Literature, 7 - 12 English Literature, 7 - 12 World Literature, 7 - 12 Grammar and Composition, 7 - 12 Affiliations Software & Information Industry Association 2014, 2013 SIIA CODiE AWARDS Oklahoma Library Association Oklahoma Sequoyah Award Committee - Administrative Team Chairman Oklahoma Sequoyah Award Intermediate Reading Team Oklahoma Sequoyah Award Young Adult Reading Team Intellectual Freedom Committee American Library Association/Young Adult Library Services Association Outreach to Young Adults with Special Needs Committee Accomplishments Federal Emergency Management Agency (FEMA) Emergency Management Institute IACP: Juvenile Justice Training and Technical Assistance: Safe Schools COMMUNITY SERVICE: Oklahoma Medical Reserves Corp. OKMRC) JPS Foundation: Jenks Hometown Huddle. Skills curriculum development, educational programs, English, fundraising, funds, government, grants, instruction, lesson plans, profit, promotional material, reading, research, strategic marketing, teacher, author, Composition | ARTS |
ACCOUNTANT Summary To achieve a job as an Accountant that utilizes my accounting, communication, analytical & leadership skills. Highlights MS Office (Excel, Word, PowerPoint), SAP R/3, Adobe Reader, QuickBooks, Lacerte, Prosystems & Tax base Accounts Payable Processes & Management Invoices/Expense Reports/Payment Transactions Corporate Accounting & Bookkeeping Finalization of Trial Balance & Balance Sheet/Income Statement. Spreadsheets & Accounting Reports Tax Reporting, Planning & Filing of returns. Handle Customer Relations. Journal Entries & General Ledger Bank Reconciliation & General Ledger. Teambuilding & Staff Supervision Experience 09/2014 to Current Accountant Company Name Working for all Clients in USA Implemented Quickbooks Accounting v. 2013 and 2016 for all the Companies including but not limited to chart of accounts. Implemented Quicbooks payroll v.2016 from scratch Working on processing of journal entries, accounts payable & receivables using Prosystems software. Bookkeeping of small and midsized companies Worked on bank reconciliation, cash management and financial statements analysis. Preparation and finalization of federal and multi state tax returns for Individuals & Corporate using Lacerte software. Worked on preparing and processing payroll returns and sales and use tax returns Worked on preparation of W2's and 1099. Lead in finalizing monthly and yearly accounting closing entries. Perform MS Office Excel spreadsheets and databases for financial reporting for financial reporting. In process of learning VLookup and Pivot table. LeadForus, Nonprofit Organization Apr'14- Nov'14 Working on processing of accounting entries. 06/2013 to 11/2013 SAP Consultant Company Name Configured G/L Masters, Accounts Payable, Accounts Receivable, Cash Journals, House banks, Chart of Accounts, Posting Keys, Customer/Vendor Accounts Groups, & Customer/ Vendor Masters Creation. Created Input /Output Tax & Withholding Tax, Company Specific Code (Z Code), COPA (Costing Based Profitability Analysis) & Number Ranges. Defined Fiscal year variant, Posting periods, Tolerance groups, Document types & number ranges. Worked on creation of new Vendor Account & Vendor Master & created monthly MIS reports. Posted Incoming Invoice & made payments. 02/2011 to 05/2013 Financial Analyst Company Name Worked with multiple clients performing two part role: as an auditor & tax preparation. Conducted Audit for various clients. Identified key operational risk factors of clients and suggested focus approach to mitigate the risk. Carried analytical procedures like comparing financial ratios to industry standards to evaluate performance. Reconciled sub-ledger & general ledger account balance. Performed due diligence for a private equity client to understand & evaluate a potential business. Lead for a project of Private Equity which involved work like setting up Companies & LLP's, preparing structure of the entities & valuation report, valuation of funds & client coordination. Prepared, Finalized & filed tax returns. Prepared & Reconciled journal entries, balance sheets & Income statement of various clients. Maintained accurate account & data reconciliation including sub-ledgers, journals & other financial documents. Lead as a coordinator with the internal auditors of various clients. Overviewed day to day operations of finance & secretarial department. Involved in recruiting, training, supervising & evaluating department staff. 04/2009 to 12/2010 Accountant Company Name Reconciled journal entries & lead as coordinator with the internal audit team. Worked on Merger/Amalgamation, prepared agenda, notice, annual reports to compile Annual Account Prepared balance sheets & Income statement of various group companies. Worked as a liaison officer for Stock Exchange, Bankers, Solicitors & other external regulators/government bodies for mergers/acquisitions, agreements, dematerialization of shares. Worked as a legal member in preparation of Code of Conduct for a company & Drafting Agreements. Interacting with clients to resolve their complex issues & guide on tax planning & business valuations. Worked as a Support Officer to redress investor grievances. Worked as a team leader in preparation of MIS Reports /control charts for shareholding pattern & directorship details for Foreign Companies. Education Pursuing Certified Public Accountant (CPA), Boston, MA CPA Candidate University of Mumbai － State , India Mar'11 LLB : Law City India Law Labor Laws, Constitutional law, Contract Act, Environmental law, Interpretation of Statues, Public Intern-ational law, Business Law, Company Law & Intellectual Property Rights. Company Secretary Jun'07-Dec'10
Courses: Company Law, Economic laws, Tax Laws, Cost & Management Accounting, Information Technology & Systems Audit, Corporate Restructuring, Valuation, Drafting, Financial, Treasury & Forex Management, Labor law, Secretarial Audit, Due Diligence. Institute of Company Secretaries of India (ICSI) － State , India Mar '08 Bachelors : Commerce University of Mumbai － State , India Commerce Financial Accounting & Auditing, Business Management, Economics, Management Accounting, Cost
Accounting, Export, Business Communication, Business Development, Tax Management & Business law. Skills Accounting, accounts payable, Accounts Payable, Accounts Receivable, acquisitions, Adobe, approach, Auditing, Trial Balance, balance, Balance Sheet, balance sheets, Bank Reconciliation, Bookkeeping, Business Communication, Business Development, Business Law, Business Management, cash management, charts, closing, Corporate Accounting, Cost
Accounting, Costing, Certified Public Accountant, CPA, client, Clients, Customer Relations, databases, Dec, Drafting, Due Diligence, Economics, Equity, Expense Reports, Filing, finance, Financial, Financial Accounting, financial reporting, financial statements, focus, Forex, funds, General Ledger, government, Information Technology, Intellectual Property, internal audit, Interpretation, Lacerte, team leader, Teambuilding, ledger, Law, legal, MA, mergers, Excel spreadsheets, Excel, Exchange, MS Office, PowerPoint, Word, MIS, processing payroll, payroll v, Pivot table, Processes, QuickBooks, Quickbooks Accounting v, recruiting, Reporting, sales, SAP R/3, Secretarial, Spreadsheets, Staff Supervision, supervising, Tax Laws, tax planning, Tax, tax preparation, tax returns, Treasury, Valuation, annual reports | ACCOUNTANT |
ENGINEERING COORDINATOR Summary I desire to work for a company that provides career advancement opportunities in a friendly environment. I would like to develop skills that make me proficient in my job and an asset to the company. I have a varied skill set and enjoy learning new techniques. Experience ENGINEERING COORDINATOR Jul 1996 to Jul 2016 Company Name － City , State Proprietary Software License Administrator, Created database for internal and external customer tracking SAP Labor entry and approval for Systems R&D and Destructive Technology Groups SAP IO creation and Purchase requisitions Travel arranger for various group members Purchase Card for general and project supplies Patent meeting organization and award banquet dinners Meeting & Travel scheduling. FACILITIES TEMP Nov 1995 to Jul 1996 Company Name － City , State FACILITIES ADMINISTRATOR Oct 1993 to Nov 1995 Company Name － City , State Ordered parts and supplies. Maintained budget plan. Received several achievement awards. BULK TELLER Jan 1990 to Oct 1992 Company Name － City , State Vault commercial account teller. Bulk teller. Education Associate of Arts , Administrative Assistance 1990 Oklahoma Jr. College － City , State , United States GPA: 3.95 Skills Word SAP Time Approval Excel Travel Arranger Access Database Purchase Reqs in SAP OutLook IOs in SAP Pcard purchases Royalty Agreement Tracking | ENGINEERING |
PROJECT ANALYST Summary Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Highlights Business process improvement Business requirements matrixes Project management Advanced problem solving abilities Business systems analysis Ability to produce executive level reports and presentations User acceptance testing Forecasting and planning Experience Project Analyst January 2007 to Current Company Name － City , State Developed and Produced Weekly/Monthly/Quarterly Business Review Packages for Divisional Executive Team Lead and coordinate quarterly business reviews with various business partners Coordinate leadership team meetings by handling meeting logistics, preparing agendas, and compiling documents Coordinate Business Continuity Plans for the Region and coordinate with the 12 markets to ensure the plans were complete for the market Assist in the planning of department budget and space planning Organize and execute Divisional Leadership Offsite meetings. Portfolio Management Administrator II, Officer January 2001 to January 2007 Company Name － City , State Oversees an assigned portfolio of client credit relationships. Responsible for administrative aspects of payments, Capital Markets, Syndicated Loans, Treasury Management and Letters of Credit Products Proactively monitor portfolio, keeping Officers apprised of impending actions or events to ensure data integrity and effective mitigation of risk. Act as a liaison between Portfolio Management, clients and various areas of the bank Surfaces and resolves client-related issues Review legal documentation for pricing and administrative/operational requirement of the credit. Offers pre-closing guidance to ensure operation efficiency and bank compliance Maintain Electronic Credit Files and Compliance Tracking System to ensure operation efficiency and bank compliance. Monitors and assists in preparation and activities to comply with internal bank audit/control requirements. Commercial Custom Analyst January 2000 to January 2001 Company Name － City , State Handled accounts of major clients in excess of $1MM or million. Process loan payments/advances and any needed research or maintenance to loans. Provide informative Cash Management Information. Education Master of Business Administration : Project Management Keller School of Management Current Project Management Bachelor of Business Administration : Business Information System , 1 2006 DeVry University Business Information System Skills administrative, budget, Capital Markets, Cash Management, closing, Credit, client, clients, documentation, Leadership, Team
Lead, legal, Letters, logistics, Lotus Notes, market, meetings, Access, Excel, Microsoft Exchange, Microsoft Office, Microsoft Outlook, PowerPoint, Word, Monitors, Organizational, presentations, pricing, Problem Resolution, Processes, Project Management, requirement, research, Scripts, space planning, Time Management, Treasury, verbal communication skills, Visio, Visual Basic, written | BANKING |
FREELANCE IT CONSULTANT Career Overview Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills Business process management Superior organizational, interpersonal, and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience Qualifications Excellent critical and analytical skills Skills Active
Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML Work Experience Freelance IT Consultant Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget. Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer. Provided expert technical support and problem resolution to all customers. Information Technology Specialist , 04/2012 － Current Company Name － City , State Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security. Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director. Increasing efficiency of infrastructural technologies and organizational processes. Executing a self-created business plan designed to lower overall business operations cost by 81%. Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products. Creating a strategic business plan to join technology and business operations together. Upgrading Network hardware, software and accessories. Advising and assisting in IT infrastructure implementation and management processes. Sharing Network and systems management responsibilities. Overseeing remote client support and services. Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012. Designing and planning to install Microsoft System Center Configuration Manager SCCM). Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment. Information Technology Consultant Network Solution/Owner , 04/2007 － 12/2012 City , State Provided consultation for appropriate business software and efficient hardware solutions. Acted as liaison between my clients, vendors and product distributors. Configured LAN's and WLAN's. Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment. Analyzed system and registry data for infected computers and servers. Sold and installed highly efficient Network equipment for quicker database response times. Help Desk Specialist , 08/2011 － 04/2012 Company Name － City , State Provided technical support for all network applications. Monitored and advised for standards relating to client-side interfaces, website design and graphics development. Served as an operating system expert and provided advanced technical support for all employees within the school district. Improved reliability of education software, systems and databases. Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget. Maintained composure and patience when faced with difficult customer situations. Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008. Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP. Education and Training 1 2012 Minnesota School of Business － City , State , United States Associate of Applied Science Computer Science Computer Science Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship | INFORMATION-TECHNOLOGY |
DONOR ADVOCATE Professional Summary Organized professional with a passion to help others. Backed by four years of classroom teaching experience, one year leading an international children's choir and over two years in Donor Relations, I enjoy working with others in an effort to help them feel valued and successful. I am a creative thinker, eager to learn and discover new ways to implement strategies in order to successfully reach others. Skills Detail-oriented Effective time management Strong written and oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate , 08/2017 to 03/2020 Company Name – City , State Responsible for cultivating relationships and managing giving goals of 300 donors Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts Executed a specific plan to retain and upgrade donors Used CRM systems, including Salesforce Team Leader for the Children of the World Choir , 07/2016 to 06/2017 Company Name – City , State Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States Directed multiple concerts per week for the International Children's Choir Routinely coordinated concert details venues Built professional relationships with partners across the United States Responsible for communicating the vision and mission of World Help both on and off stage Ensured safety and welfare of the children during extensive travel Taught dance and instructed children throughout tour Presented information about child sponsorship and humanitarian aid needs during concerts Elementary Teacher , 08/2012 to 06/2016 Company Name – City , State Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test Education Bachelor of Science : Special and Elementary Education , 2011 Liberty University - City , State Skills Detail-oriented Effective time management Strong written and oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate , 08/2017 to 03/2020 Company Name – City , State Responsible for cultivating relationships and managing giving goals of 300 donors Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts Executed a specific plan to retain and upgrade donors Used CRM systems, including Salesforce Team Leader for the Children of the World Choir , 07/2016 to 06/2017 Company Name – City , State Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States Directed multiple concerts per week for the International Children's Choir Routinely coordinated concert details venues Built professional relationships with partners across the United States Responsible for communicating the vision and mission of World Help both on and off stage Ensured safety and welfare of the children during extensive travel Taught dance and instructed children throughout tour Presented information about child sponsorship and humanitarian aid needs during concerts Elementary Teacher , 08/2012 to 06/2016 Company Name – City , State Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test | ADVOCATE |
ACCOUNTANT Summary 15 Years of experience in Account receivable and Account payable field and other related accounting functions.
STRENGTHS:
. Detail oriented with ability to maintain high level of quality.
. Excellent written and verbal communication skills and able to prioritize.
. Able to identify, and define problem and take corrective measures.
. Trustworthy, ethical, hardworking, and meet deadlines.
. Ability to work effectively in team and independently.
. Flexible and adaptable, willingness to learn new skills, and accept new tasks.
. Ability to maintain confidentiality at all times. Articulate [Job Title] driven to succeed. Strategic planning and client relationship management expert. [job title] with more than [number] years of experience planning, developing and implementing [program or process] . Creative professional with extensive project experience from concept to development. Talents include [areas of expertise] . Analyst with extensive experience in [Fields] . Proficiencies include [Skill set 1] and [Skill set 2] . [Job Title] with background as [Job Title 1] and [Job Title 2] looking to join a growing entrepreneurial organization as part of the Executive team. Results-oriented, strategic sales professional with [Number] years in the [Industry] industry. Articulate [Job Title] driven to succeed. Strategic planning and client relationship management expert. [job title] with more than [number] years of experience planning, developing and implementing [program or process] . Creative professional with extensive project experience from concept to development. Talents include [areas of expertise] . Skills Results-oriented Results-oriented Operations management Client-focused Excel in [areas of expertise] Proficiency in [area] Experience Accountant Company Name － City , State Conducted analysis to address [issue] which led to [positive outcome] . Increased sales by 17% over a two-year period. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in [positive outcome] . Checked the E-_mail every day and responded, written interaction with brokers, bank, treasury operations, and within the financial department. Documented receipt of data and checks received and documents and evaluates results and finalize utilizing the accounting system. Deposited all checks received in financial department to the bank on a daily basis, and maintained log for further verification and follow up. Handled all cash receipts, wire transfers ,and ACH, entered in accounting system, and distributed to accountants for cash applications. Prepared journal entries for foreign wire transfers and foreign cash receipts and send processes through treasury operations. Generated cash receipt journal on daily and monthly basis, and maintain files with supporting documentation in accordance with company policy and for auditing purpose. Investigated and cleared any outstanding accounts receivable through bank, treasury department for yearend closings in smoothly and timely manner. Communicated to brokers, bank, treasury operations and accountants for any discrepancies through phone, E-mail, and correspondence and rectified. Performed bank reconciliations monthly. Resolved and met any queries with in the financial department, and help to clear open cash receipts by providing receipt number and supporting documentation in a timely manner. Accounts Payable duties:. Handled and processed all accounts payable checks through treasury operations and mailed with supporting documentation on a daily basis. Recorded all accounts payable transactions, in accounting system and distributed to accountants for cash applications with in the financial department. Processed all outgoing wire transfers requested by accountants in a timely manner, through treasury operations and entered for cash applications. Generated cash disbursement journal on a daily and monthly basis, and file with supporting documents for future reference. Maintained a log for higher amounts which requires two signatures, and prepared spreadsheet and supporting documentation for further analysis of accounting manager. Developed and maintained relationship with bank, claims, accounting personnel's, treasury operations for the smooth handling of account receivables and payables. Take steps to make assigned job accurately and efficiently . Education and Training Associate Degree , Accounting National Education Center － City , State Accounting Bachelor of Science degree , Accounting University of Kerala India Accounting Skills accounting, accounting manager, accounting system, accounts payable, accounts receivable, auditing, bank reconciliations, cash receipts, documentation, E-mail, financial, mail, payables, personnel, processes, maintain files, spreadsheet, phone, treasury, written, yearend | ACCOUNTANT |
CHEF Summary Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Highly skilled in
international cuisine. Seeking a position at a restaurant where I can call it 'home' Experience Chef May 2009 to Current Company Name － City , State Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals. Catering Chef Jun 2000 to May 2009 Company Name － City , State Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics. Line Cook Jan 1990 to Jun 2000 Company Name － City , State Set up and prep work for all food items. Prepared various daily lunch special items. Assisted in producing food for catered events. Conducted daily food inventory and ordering. Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow | CHEF |
INTERN Summary Motivated, responsible Personal Trainer with extensive training in fitness, nutrition and health education. Highlights CPR and First Aid certified Lifeguard training Fitness equipment operation Body Mass Index (BMI) knowledge Fitness assessments Customer-oriented Understanding of body fat tables and BMI Excellent sales skills Understanding of human anatomy AED certification Fitness equipment expertise Experience Intern 03/2013 to 10/2013 Company Name Develop or coordinate fitness and wellness programs or services. Supervise fitness or wellness workers, such as fitness instructors, recreation workers, nutritionists, and health educators. Conduct or facilitate training sessions or seminars for wellness and fitness staff. Develop fitness or wellness classes, such as yoga, aerobics, weightlifting, and aquatics, ensuring a diversity of class offerings. Maintain wellness- and fitness-related schedules, records, or reports. Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment. Operate, and instruct others in, proper operation of fitness equipment, such as weight machines, exercise bicycles, benches, hand weights, and fitness assessment devices. Organize and oversee health screenings, such as flu, mammography, blood pressure, and cholesterol screenings. Teach fitness classes to improve strength, flexibility, cardiovascular conditioning, or general fitness of participants. Maintain or arrange for maintenance of fitness equipment or facilities. Track attendance, participation, or performance data related to wellness events. Observe participants and inform them of corrective measures necessary for skill improvement. Instruct participants in maintaining exertion levels to maximize benefits from exercise routines. Offer alternatives during classes to accommodate different levels of fitness. Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations. Teach proper breathing techniques used during physical exertion. Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Monitor participants' progress and adapt programs as needed. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Advise clients about proper clothing and shoes. Maintain fitness equipment. Teach and demonstrate use of gymnastic and training equipment such as trampolines and weights. Plan physical education programs to promote development of participants' physical attributes and social skills. Fitness Specialist 11/2012 to 10/2013 Company Name Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment. Operate, and instruct others in, proper operation of fitness equipment, such as weight machines, exercise bicycles, benches, hand weights, and fitness assessment devices. Maintain or arrange for maintenance of fitness equipment or facilities. Sports Recreational Assistant 11/2012 to 10/2013 Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation. Officiate at sporting events, games, or competitions, to maintain standards of play and to ensure that game rules are observed. Judge performances in sporting competitions in order to award points, impose scoring penalties, and determine results. Inspect sporting equipment and/or examine participants in order to ensure compliance with event and safety regulations. Keep track of event times, including race times and elapsed time during game segments, starting or stopping play when necessary. Signal participants or other officials to make them aware of infractions or to otherwise regulate play or competition. Verify scoring calculations before competition winners are announced. Resolve claims of rule infractions or complaints by participants and assess any necessary penalties, according to regulations. Start races and competitions. Teach and explain the rules and regulations governing a specific sport. Verify credentials of participants in sporting events, and make other qualifying determinations such as starting order or handicap number. Confer with other sporting officials, coaches, players, and facility managers in order to provide information, coordinate activities, and discuss problems. Report to regulating organizations regarding sporting activities, complaints made, and actions taken or needed such as fines or other disciplinary actions. Compile scores and other athletic records. Direct participants to assigned areas such as starting blocks or penalty areas. Research and study players and teams in order to anticipate issues that might arise in future engagements. 02/2013 to 07/2013 Company Name Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales contracts. Maintain records related to sales. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Help customers try on or fit merchandise. Estimate quantity and cost of merchandise required, such as paint or floor covering. Advise patients about treatments and foot care techniques necessary for prevention of future problems. Prepare inserts, heel pads, and lifts from casts of customers' feet. Measure customers for fit,and discuss with them the type of footwear to be made, recommending details such as leather quality. Education High School Diploma Jun 2008 JAY M. ROBINSON HIGH SCHOOL CONCORD NORTH CAROLINA UNITED STATES Weight Training , Physical Education, Competed in High School Basketball ( Varsity) , Competed in Track and Field Dec 2015 BELMONT ABBEY COLLEGE BELMONT NORTH CAROLINA UNITED STATES GPA: GPA: 3.5 GPA: 3.5 WORLD INSTRUCTOR TRAINING SCHOOL CHARLOTTE. NC UNITED STATES Jun 2013-Aug 2013
passed both the practical and written exam for a certified personal training certification Certifications Programming for Muscular Fitness: Machines Programming for Muscular Fitness: Free Weights Alternative Training Techniques; Flexibility Training CPR certified AED certified FIRST AID certified Skills benefits, billing, contracts, CPR certified, credit, clients, FIRST AID, Inventory, Exchange, packaging, paint, Programming, progress, quality, Record keeping, recording, Research, safety, sales, seminars, shipping, tables, telephone, training programs, type, written, Composition | FITNESS |
FINANCIAL ACCOUNTANT Professional Summary Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Top producing sales professional and expert in the Solar industry. Dynamic communicator who consistently exceeds goals and company expectations. Regulatory Reporting Supervisor with 8 years experience. Areas of expertise include Accountng & Finance reporting skills. Skills USGAAP principles Cash flow analysis Accounting operations professional Oracle proficiency Hyperion Financial Management specialist Account reconciliation specialist MS Office Suite Budget analysis Experience with Regulatory filings FFIEC 031 & 041 Call Reports FRY9C Filings Fiscal budgeting Strong in MS Word and Excel Accounting procedures consultant Invoice and payment transactions Operations analysis Consolidations Finance and accounting Strong banking ethics Balance sheet expertise USGAAP principles Cash flow analysis Accounting operations professional Oracle proficiency Hyperion Financial Management specialist Account reconciliation specialist MS Office Suite Budget analysis Experience with Regulatory filings FFIEC 031 & 041 Call Reports FRY9C Filings Fiscal budgeting Strong in MS Word and Excel Accounting procedures consultant Invoice and payment transactions Operations analysis Strong verbal communication Self-motivated Budgeting and finance Team leadership Data management Consolidations
Finance and accounting
Strong banking ethics
Balance sheet expertise
Staff development
Risk management processes and analysisonflict resolution Project management Work History Financial Accountant , 11/2017
to 03/2018 Company Name – City ,
State Ensured communication of and compliance with accounting policies and procedures for AAA Northeast and Subsidiaries (Club) Analyzed financial information communicated from various departments and subsidiaries of the Club to Finance. Prepared monthly journal entries and accruals for the monthly close process. Provide and prepare monthly financial statements for executive management. Prepare monthly reconciliations and account analysis for senior management Prepared financial Information using Vlookup, Pivot Tables & updated financial schedules using Excel. Solar Energy Consultant , 05/2017
to Current Company Name – City ,
State Called on Residential and Commercial customers for their solar needs. Work with networking groups to build relationships to increase sales. Building sales by utilizing social media marketing, trade shows and other techniques to generate sales. Created self generated leads by going door to door in established neighborhoods using sales techniques acquired from training classes. Prospected, qualified and secured new business with small-to-medium sized clients using strategic selling skills. Solar Energy Consultant , 03/2014
to 05/2017 Company Name – City ,
State Managing Ambassador Program. Created a network of steady referral business. Educated customers in their homes on alternative clean energy solutions. Designed Solar Systems to determine weather or not the customer would be able to benefit from it. Business Analyst III , 04/2016
to 03/2017 Company Name – City ,
State Perform complex general accounting functions including preparation of account analysis and balance sheet reconciliation Perform ad hoc analysis with Lines of Business to ensure proper mapping lines up with all general ledger accounts on a monthly basis. Provide analysis to Lines of business entities to ensure all procedures are being met and maintained during the separation process. Efficiently and effectively participates in large complex projects across business units, product lines or business processes with focus on banking application systems interfacing into general ledger/reporting systems Possess a strong understanding of financial statement and accounting concepts including general ledger test environments, system processes and balance controls. Assures transaction flow diagrams and financial data mapping documents identify control points, mitigate risks and eliminate non-value added processes. Treasury Analyst , 07/2012
to 07/2015 Company Name – City ,
State Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards. Collected and reported monthly expense variances and explanations. Performed periodic budgeting/modeling to project monthly cash requirements. Established operational objectives and work plans and delegated assignments to subordinate managers. Analyzed and researched reporting issues to improve accounting operations procedures. Modified a comprehensive financial reporting package to reflect growing organizational complexity. Prepared accurate financial statements at end of the quarter. Derivatives Middle Office Analyst , 02/2005
to 07/2012 Company Name – City ,
State Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Prepared accurate financial statements at end of the quarter. Prepared financial pages for presentation to senior management. Maintained [100]% accuracy in calculating discounts, interest and commissions. Facilitated successful internal and external audits through sound and thorough documentation. Posted receipts to appropriate general ledger accounts. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives. Used investment instruments in complex option hedging strategies and trading scenarios, including fixed income and equity securities. Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC. Consolidated financial data and materials for key leadership meetings. Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Maintained strict confidentiality of bank records and client information Maintained friendly and professional customer interactions. Regulatory Reporting Supervisor , 11/1997
to 02/2005 Company Name – City ,
State Trained new team members on applying due diligence procedures and regulatory mandates. Audited and documented all processes and procedures for the new accounts department. Wrote procedures for internal and external auditing purposes. Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Trained and directed 4 new hires during department orientations. Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC. Modified a comprehensive financial reporting package to reflect growing organizational complexity. Maintained integrity of general ledger, including the chart of accounts. Analyzed monthly balance sheet accounts for corporate reporting. Generated financial statements and facilitated account closing procedures each month. Analyzed and researched reporting issues to improve accounting operations procedures. Supervised and coordinated projects for external auditors and examiner evaluations. Articulated audit findings, risks and detailed recommendations to upper management. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Education Bachelor of Science : Accounting ,
1993 Rhode Island College - City ,
State Accounting Skills Account reconciliation, Budget analysis, business processes, Cash flow analysis, due diligence, external auditing, external audits, Financial Management, financial reporting, financial statements, financial statements, general ledger, general ledger accounts, Hyperion, Oracle, Pivot Tables, sales, trade shows | ACCOUNTANT |
CONSTRUCTION MANAGER / PROJECT COORDINATOR / INSPECTOR Summary To demonstrate my architectural and construction management skills, which will help contribute to an
organization's success. Skills Paradox, Microsoft Office Suite Work History Company Name Company Name Experience 01/1995 to 01/2001 Construction Manager / Project Coordinator / Inspector Company Name － City , State Maintained management information system to provide data essential to planning and control of project
development. Scheduled, monitored and reported on the progress of approximately 90 assigned projects. Ensured adherence to time schedules and compliance with contracts requirements. Responded to all contractors' correspondence on behalf of the agency. Monitored the contractor' performance, quality and work progress. Ensured compliance with plans and specification for construction projects. Reviewed and identified any necessary changes to the contract based on field conditions. Provided technical guidance to the development staff. Maintained accurate records and subsequent authorization of payments. 02/1989 to 02/1994 Resident Engineer/Construction Proj Mgr Company Name － City , State Special Projects Unit Construction Manager
Supervised reconstruction/restoration of $8 million NYC recreational center. Managed approximately 15-20 jobs simultaneously. Coordinated and inspected contractor work daily. Conducted weekly site coordination meetings and monthly progress meetings. Coordinated contractor work between local utility companies and City agencies. Negotiated all change order work and authorized contractor payments. Managed interpretation of blueprints and specifications for project contracts. Established job specifications and established project goals and procedures. Ensured projects' compliance with applicable New York City rules and regulations. Evaluated and approved contractors' monthly payments. 01/1989 Architectural Assistant Company Name － City , State Prepared construction documents and presentation drawings to support on-going projects. Supported all aspects of client service. 01/1988 General Office Assistance / Drafter Company Name － City , State Assisted in development of bids and proposals presentations for clients' review. Prepared construction documents to support on-going projects. Education and Training May 2016 Masters : Historic Preservation Pratt Institute Historic Preservation Bachelor of Science : Architecture City College of New York - School of Architecture Architecture Asbestos Supervisor Certificate
Lead Inspector Certificate ATI - Asbestos & Lead Training Institute － City , State Institute of Design － City , State Perspective and Rendering Certificate
International Design Seminar, Poltechnico of Milan, Italy
Certificate Mechanics Institute － City , State Activities and Honors Professional Women in Construction (PWC) Languages Bi-lingual in Spanish and English. Skills ADA, agency, blueprints, Bi, Construction Manager, contracts, client, clients, Excellent customer service, Fluent in English, English, Inspector, interpretation, meetings, Microsoft Office Suite, management information system, Paradox, presentations, progress, project
development, project management, proposals, quality, Rendering, Spanish, specification, Supervisor, Team player, verbal communication skills, written | CONSTRUCTION |
PROGRAM DIRECTOR / OFFICE MANAGER Summary Highly personable, tech savvy Professional with 9 plus years of experience in administrative and customer service roles including 5 years of non-profit experience. Demonstrated ability to develop and maintain relationships through dependability and exceptional service leading to increased repeat and referral business and support. Effectively communicates with the Executive & Advisory Board of Directors with the constant ongoing of daily operation. Job responsibilities include facili- tating monthly support group meetings, training volunteers for educational awareness programs within the community, maintaining donor data with use of Sage Fundraising 50 donor software, mailings of thank you letters and fliers to donors, creating marketing materials and social media postings, and maintaining website and calendar updates. Additional qualifications include use of Highlights crosoft Word, Excel, Outlook, PowerPoint, Access, Publisher, Adobe Pro, Operating Systems
Windows XP, Vista and Mac, Skype, Facebook, YouTube, Twitter & LogMeIn Remote. Experience Program Director / Office Manager March 2009 to Current Company Name － City , State Serve as director for a not-for-profit corporation tending to the needs of survivors diag- nosed with all forms of Gynecological cancers & their caregivers. Raising awareness, fundraising, and hosting local lunch and learns and community events. Implemented a program with third year medical students at U of L & U of K called "Sur- vivors Teaching Students." Partnered with the James Graham Cancer Center & Norton Hospital in the design of a new High Risk Screening Clinic for Ovarian Cancer. Facilitate monthly support group meetings to GYN Cancer Survivors and their Cargiv- er's. Handle all of the day to day operations in keeping a Non-Profit Organization healthy and thriving. Maintain donor mailing lists and send out thank you letters and fliers for upcoming events. Maintain website and calendar updates. Create marketing materials and social media postings. Maintain donor data with use of Sage Fundraising 50 donor software and Virtual Termi- nal and Merchant Solutions software. Personal Assistant to Director of Aviation Company Name － City , State Assisted in all day-to-day needs of the Director. Made travel arrangements, organized office space, and hosted meetings for clients to review veneer products. Assisted in the Interior design and implementation of high end Private Jets: Personally designed Oprah Winfrey's & Cirque Du Soleil's RJ, UPS, Fed Ex, Gulfstream and Bom- dardiers corporate company jets. Guest Services Representative Company Name － City , State Flight Attendant Company Name － City , State Collaborated with Customer Care / In-Flight Managers to create strategic plans to en- hance customer satisfaction. Provided employees with tools to maintain and increase service levels to both internal and external customers. Increased employee knowledge by assisting with development and implementation of product-awareness program. Served as In-Flight Training Instructor. Emergency Safety (First Aide, CPR & Automated External Defibrillator) · Emergency Procedures · Crew Resource Management to Line Holding Pilots & Flight Attendants · Security · Serving · Customer Service · Aircraft Specifics · I.O.E. Qualified. Education Bachelor of Arts : Psychology Social Sciences The University of Louisville － City , State Psychology Social Sciences High School Diploma Presentation Academy － City , State Interests Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member. Skills Adobe, CPR, clients, customer satisfaction, Customer Service, Customer Care, forms, Fundraising, Instructor, Interior design, letters, Mac, Director, marketing materials, meetings, Access, Excel, office, Outlook, PowerPoint, Publisher, Windows XP, Word, Norton, Operating Systems, Profit, QuickBooks, Safety, Sage, strategic plans, Teaching, travel arrangements, Vista, website Additional Information HOBBIES AND VOLUNTEER SERVICES Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member. | AVIATION |
HR BUSINESS PARTNER II Summary To obtain a position in the Human Resources field where I can utilize proven people-oriented skills to develop and promote a positive work environment. This position would leverage my professional experiences and job knowledge to enable me to make an immediate contribution to the organization; while providing me with a challenging work environment that will allow me to continue to learn and grow. Core Competencies Human Capital Planning Employee Engagement Change Leadership Project Management Hiring and retention Training and development Performance management strategies Experience 12/2002 - Current Company Name － City , State HR Business Partner II Experienced HR professional with successful career in banking, operation/procedural development, and administration. Excel at interfacing with employees at all levels to ensure organizational goals are attained. I support the South Florida Retail LOB (Approx 330 Employees). Possess excellent communication, analytical, and organizational skills. Support the following functions within the Retail line of business; Employee Engagement analysis and delivery (this including focus groups and listening sessions), Talent Review, organizational design, Performance and talent management cycles, and partner with learning to coordination professional skills based training registration and annual compliance training adherence, Support Market Manager and Regional Managers on all HC initiatives (Recruiting, Training, Performance, Development, Engagement, Retention). Excel within fast paced environments where indirect leaderships skills are the keys to success. An effective project manager with the skills necessary to direct, train and motivate teams to their fullest potential. Deposition Simplification OCM Core Team - HR Project Lead Change Leadership Series HR Total Rewards Ambassador work stream. 09/1992 - 10/2002 Company Name － City , State Management Driving record-high sales, propelling store to improve in ranking from the time assigned to a designated store. Reducing turnover and benchmarking improvement in staff retention by way of employee development and morale-building programs. Elevating store's guest-satisfaction scores by way of swift resolution of customer issues and a strong commitment to superior customer service on all staff levels. Excel within highly competitive environments where leaderships skills are the keys to success. Growing sales and customer base while reducing overall expense to effectively manage profit margin on store's P&L. Positions held/Job Duties Overall Store Operations. Marketing, Administration, Customer Service, Human Resources, Marketing. Regional HR Specialist Talent Acquisition Consultant: Mortgage Fulfillment, Consumer Collections. Grand Rapids Leadership Program Repossession Supervisor - Consumer Collections(Staff size 18)/ Foreclosure Supervisor - Consumer Collections (Staff size 10 Training Facilitator - Consumer Collections New Hire training (Class size 6-12) Inbound/Outbound Collections. Education 1995 Kalamazoo & GRCC Community College University of Phoenix BSBM : Business Management Business Management Interests Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer. Skills Administrative Assistant, attention to detail, banking, benchmarking, Clerical, excellent communication, competitive, Consultant, Customer Service, delivery, Driving, fast, focus, Human Resources, HR, Leadership, listening, Director, Market, Marketing, Microsoft Access, Microsoft Excel, Excel, Microsoft Office, Microsoft PowerPoint, SharePoint, Microsoft Word, nursing, organizational design, organizational skills, organizational, Perioperative, profit, Project Lead, Recording, Recruiting, Retail, sales, Scheduling, Supervisor, swift, employee development Additional Information Corporate Citizenship/Certifications Awards Horizon Award Recipient, ROCKS Award Recipient Six Sigma Yellow Belt Trained 2010 Project SEARCH Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer. | HR |
RADIOLOGICAL CONTROL TECHNICIAN Professional Summary Dynamic college student with over 3 years of nuclear experience working as a qualified radiological control technician working in the radiological control department in a variety of areas including limited facility decommissioning, and aircraft carrier Refueling on the CVN-72. Highly enthusiastic, self- motivating and resourceful professional. Summary of Skills 40- Hour Current OSHA 29 CFR 1910.120 Hazardous Waste Quick learner Adept multi-tasker Category 3 mixed waste worker training Life Harness Qualified U.S. Navy Article 108, Radiological Control Technician Qualification Self- disciplined Team Player Respirator Qualified Microsoft Word, Excel, PowerPoint Self- disciplined Team player Self- disciplined Team player Experience Company Name City , State Radiological Control Technician 01/2016 to Current Provide radiological controls oversight of the deconstruction and remediation activities Perform daily monitoring of radiological work, radiological surveying, environment sampling and evaluation, and aiding in the preparation of documents that support the transfer of materials and equipment for disposal or release Provide radiological oversight and leadership for all crew personnel to ensure the highest radiological standards are kept. DOE L Clearence Company Name City , State Radiological Control Technician 04/2012 to 10/2015 Provided work coverage and oversight for maintenance, operational and routine work that involved radioactive material Provided monitoring for radiation, contamination and airborne radioactivity in the work place Position responsibilities included: Performing required radiological surveys for free release of material per Article 701 of NAVSEA 389-0288 Performed surveys for contamination and radiation control, airborne radioactivity control and surveys to categorize waste for shipment Ensured ALARA principles are followed during work and respond to radiological emergencies as required, survey waste material, excess materials, vehicles, areas and other materials Maintained proficiency and qualifications through completion of work, self-study and training activities. Obtained a confidential clearance. Company Name City , State Aviation Ordnancemen Professionally and thoroughly trained in the areas of explosive, ordnance handling, and blasters maintained troubleshooting and repair on all weapons elevators onboard Specialized in servicing, inspecting and handling of all types of weapons and ammunition carried on Navy aircraft Duties performed included in-flight functions such as operating tactical weapons and communication equipment; performing in-flight maintenance of aircraft electrical and mechanical gear Expert in tactical and technical guidance. Obtained a secret clearance Education NUCLEAR ENGINEERING TECHNOLOGY 2016 Thomas Edison , City , State , USA Recipient of Thomas Edison State University Military Scholarship Coursework in Engineering
Continuing education in Nuclear Energy Engineering Technology Nuclear Energy Engineering Technology NUCLEAR ENERGY ENGINEERING TECHNOLOGY 2017 Thomas Edison State , City , State , USA Languages Bilingual, fluent in Spanish and English CERTIFICATIONS 108 Qualified ( Radiological Control Technician Certification) DOE Core Card
Aviation Ordnancemen Certification | AVIATION |
MARKETER / ADMINISTRATOR Professional Summary Administrative, Healthcare & Pharmaceutical Sales
Dedicated and motivated professional with a strong background in Medical, Pharmaceutical & Dental Sales and New Business Development. Years of successful experience consulting and training on multifaceted projects, developing and implementing effective promotional techniques, and facilitating profitable relationships with a wide range of clients and key business partners. Called on various clinical representatives in the areas of cardiovascular, endocrinology, respiratory care, internal medicine, emergency services, primary care, hospitals, and pharmacies. Consistently recognized for outstanding contributions to the bottom line and solid reputation for surpassing specified sales and revenue objectives. Commended for organization, perseverance, efficiency, and priority management skills. Computer savvy and familiar with many modern systems and applications including Windows, MS Office Suite, and SalesForce.com.
Areas of Strength
Consultative Selling * Account Management * Business Development * Customer Relations * Client Retention * Training & Team Building * Networking & Prospecting * Clinical Administration * Strategic Planning * Territory Management Director of Marketing * Process Improvement *Office Management* Revenue Generation* Core Qualifications Account Management Creative Problem Solving Territory Sales Experience Leadership training Mentoring Customer Focused Experience Company Name January 2014 to July 2014 Marketer / Administrator City , State MANAGED ALL INTERNAL OFFICE EMPLOYEES; PAYROLL AND THEN SPENT 80%OF MY DAY AS DIRECTOR OF MARKETING. ANSWERED TO PRESIDENT OF COMPANY. CALLED ON CARDIOLOGISTS, NEUROLOGISTS, PAIN MANAGEMENT, DENTAL, WEIGHT LOSS CLINICS, PCP'S, INTERNAL MEDICINE, PSYCHIATRISTS ETC. Transferred with my husbands job from Kansas to Texas and then had to deal with some family issues that kept me from looking for work til 8/15/13 so had been actively looking for only 2 months. Company Name January 2009 to October 2012 Executive Dental Oral Healthcare Representative City , State Effectively promoted a full line of dental healthcare products including Sensodyne paste, Sensodyne Isoactive for Dentin Hypersensitivity, ProNamel for Acid Erosion Protection (Adults & Children), Aquafresh Enamelock, Aquafresh Isoactive, and Biotene for Xerostomia. Successfully sold to physicians, hygienists, and other practitioners while consistently increasing regional market share, boosting revenues, and meeting organizational goals.Trained at the dental and hygiene schools. Championed and established the first Sales Council Leadership Team for Oral Healthcare division Ranked #2 in the country for facilitating the most Telecons for practitioners within the first year out of 150 reps Selected to train and mentor new sales and business development associates in the department Presented with the "Empowerment Spirit Award" in 2010 for new ideas to generate revenue as well as the "Silver Spirit Award for my hard work" in 2011 Met or exceeded 100% of daily quota for physician calls and increased market share by15%. Company Name January 2003 to January 2009 Executive Therapeutic Specialty Pharmaceutical Sales Representative City , State Interacted extensively with physicians and healthcare professionals to promote diabetes, cardiovascular, high cholesterol, and respiratory pharmaceuticals (Avandia/Avandamet, Avandaryl, Coreg CR, Lovaza, and Ventolin HFA). Constantly met specified sales quotas and increased market share from .7% to 14.6% within the first 6 months. Ranked #2 in the region for overall sales and within the Top 10 out of 500 for cardiovascular products. Recognized as "Diamond Tier Winner" in 2004 in region and "Ruby Tier Winner" in region 2005 and 2006,Bronze spirit award 100% goal achievement in 2004. Presented with the "Geo Team Award"in region and "Top 10 Sales Rep" award for the region in 2007. Company Name January 2001 to January 2002 Radiology Product Specialist City , State Performed an array of managerial and administrative duties in support of daily departmental operations. Asked to initiate the first ever employee retention and client satisfaction program at Cerner. Communicated effectively with various clientele, helped resolve an array of issues, and increased customer satisfaction by 70%. Met or exceeded 100% of daily and monthly quotas set by management. Ranked #5 in the company (out of 300) within the first 6 months of employment. Education AVILA UNIVERSITY St. Joseph Healthcare Center 2001 Bachelor of Science (BS) : Radiologic Technology Biology City , State , United States GPA: GPA: 3.5 Radiologic Technology Biology GPA: 3.5 Interests AART License (2001) * Member, American Registered Radiologic Technologists
Charitable Volunteer Coordinator, Radiologic Science Club Skills Biotechnology and Pharmaceutical Sales, Administrative, Award Winner sales professional Additional Information CERTIFICATIONS & AFFILIATIONS AART License (2001) * Member, American Registered Radiologic Technologists Charitable Volunteer Coordinator, Radiologic Science Club | HEALTHCARE |
FINANCE Professional Summary A versatile, highly motivated, adaptable, and responsible accounting graduate. Possessing highly analytical skill and ability to manage and complete projects to the highest standards. Now wish to transition solid background in accounting and finance towards business and property consultancy, which is a challenging position that will enable me to capitalise my own knowledge and work experience. Skills Superior time management Customer relations Self-motivated professional Excellent communication skills Strong interpersonal skills Multilingual in English and Indonesian Languange Proficient in Ms. Office
Critical thinking Attention to detail Creative thinker Excellent managerial techniques
Work History Finance , 07/2013 to Current Company Name – City , State Proposed and achieved cost savings by reducing expenses on the company. Forecasted operating costs for scheduled projects by strategizing with other departments. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Worked with management at the project level to ensure expense plans are achieved. Worked with managers to develop annual expense plan goals. Collected and reported monthly expense variances and explanations. Performed periodic budgeting/modeling to project monthly cash requirements. Calculated commissions for sales stores. Responsible for petty cash and bank transactions. Junior Auditor , 02/2012 to 06/2012 Company Name – City , State Analyzed and reviewed cost reports and communicated final results to clients. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Gathered data for internal audits through interviews, financial research and downloads. Articulated audit findings, risks and detailed recommendations to upper management. Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies. Education S.E : Accounting , 2013 Kwik Kian Gie School of Business - City , State High School Diploma : 2008 Don Bosco 2 Senior High School - City , State Certifications Instansi / Perusahaan : Wall Street Institute Posisi : SPO ( Sales Promotion Officer) / SPG Penghasilan Terakhir : Job Deskripsi : Menawarkan kursus inggris 2. Tahun : 2012 Instansi / Perusahaan : KAP A.K Rahman Posisi : Junior Auditor (Magang) Penghasilan Terakhir : - Job Deskripsi : Membantu membuat dan memeriksa laporan keuangan klien 3. Tahun : 2013 - Sekarang Instansi / Perusahaan : PT. Mitra Manunggal Mahardika Posisi : Finance Penghasilan Terakhir : Rp 4.500.000 Skills c, English, Finance, Access, Excel, Word, Promotion, Sales Additional Information Jenis Kelamin / Gender : Perempuan Tanggal dan Tempat Kelahiran/ Date and place of Birth : Jakarta, 24 Desember 1989 Status Marital / Marital Status : Belum Menikah Warga Negara / Nationality : WNI Agama / Religion : Katolik Tinggi dan Berat Badan/ : 161cm/56kg Height and Weight Hobi/Hobby : Boxing, Yoga, Jogging, Travelling Preferensi Pekerjaan / Job Preference Bidang Pekerjaan yang diminati : -Akuntansi/Finance/Auditor/Marketing Career Interest -Available position Riwayat Pendidikan dan Pelatihan /Educational and Professional Qualification Jenjang Pendidikan | FINANCE |
HR SPECIALIST Summary Results-driven professional with comprehensive experience in human resources, customer service, and financial services; strengths include problem-solving, strategic thinking and creativity; known as a self-motivated individual with the ability to work well with others in fast-paced environments with outstanding communication skills. Highlights Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Workday proficient Accomplishments dlodldl Experience HR SPECIALIST Jul 2013 to Current Company Name － City , State Support the HR Operations Service Delivery model by serving as a primary contact for escalated issues related to Human Resource Services (e.g., employee benefits, recruiting, on-boarding, relocation, leaves of absence, workforce administration, etc). Actively listen, interpret and articulate the needs of the customer (employees, Human Resources team members and management) to ensure timely research and resolution of escalated issues. Monitor and maintain case management / ticketing queues to ensure cases are assigned and resolved within stated service levels, as well as to ensure accurate documentation of case status and issue resolution. Seek guidance on more complex issues from senior team members and/or internal/external partners as needed, as well as follow established approval processes for all issues requiring resolution outside the standard. Provide support to Sr. HR Analysts, HR Analysts and management with special projects as required. Work with human resources support center to monitor and maintain the highest level of quality service and employee satisfaction. Handle sensitive employee data with the utmost of discretion. Preparation and review of specific reports, as well as coordinate and assist in the uploading of mass data changes as needed. Maintain library of process documents (SOPs, Job Aids, etc.) to ensure accuracy, efficiency and version control. Partner with service delivery team members to review and recommend process improvements and enhancements. Maintain employee records through imaging and indexing documents appropriately. Assist with invoice reconciliation and processing, document preparation review and other similar administrative duties as assigned. STAFFING SPECIALIST Jun 2008 to Jun 2013 Company Name － City , State On-site point of contact for Co-op/Intern program Completed applicant tracking in Hire systems Responsible for on-boarding of co-ops/interns-payroll/creation of Identity Manager accounts/badging Facilitated New Hire Orientation Processed various workflow forms as needed Interfaced with co-op/interns, managers and contractors when appropriate Conducted exit interviews with co-ops; terminate them from the system Other duties as assigned. Conducted new employee orientation to foster positive attitude toward organizational objectives. STAFFING COORDINATOR Aug 2007 to Apr 2008 Company Name － City , State Responded to associate benefit questions; researched and resolved Assisted with coordinating and conducting HR-related training and other workshops Maintained current knowledge of HR practices, laws, and regulations Addressed/escalated customer issues and concerns-payroll/benefits/badging Assisted Staffing Specialists with Benefit refunds, Workers Compensation, Jury Duty, STD/LTD form preparation Interfaced with candidates, managers and associates when appropriate Produced daily staffing team reports Facilitated New Employee Orientation Conducted phone-screens over the phone with applicants Conducted interviews with applicants Special projects as assigned. RECRUITING COORDINATOR Sep 2004 to Aug 2007 Company Name － City , State Conducted phone interviews with applicants. Developed and enhanced effective relationships with colleges and universities, job fair groups, business associations, advertising and recruitment agencies, and other key resources for sourcing candidates to fill internal positions. Teamed with business line managers to identify, recommend, and interview the most qualified candidates. Functioned as a liaison between assigned business line(s) and human resources to capitalize on company-wide recruitment initiatives, events, opportunities, and practices. Represented U.S. Bancorp in the community; proactively sought opportunities to source candidates. Performed many duties involving employee communications, such as pre-employment screening, responded to routine questions regarding human resources' policies and procedures, identified potential issues, etc. Maintained and distributed current employee information. Answered questions from employees regarding personnel issues. Instructed and assisted employees in the completion of forms. Delivered New Employee Orientation training. Recruited and interviewed 25 applicants per week Conducted new employee orientation to foster positive attitude toward organizational objectives.. CUSTOMER SERVICE REPRESENTATIVE Feb 2001 to Apr 2004 Company Name － City , State Answered inbound calls for 401(k) customers. Placed outbound calls as a follow-up to customer concerns pertaining to their 401(k) plans. Processed numerous transactions on 401(k) customers' accounts, i.e. loans, withdrawals, exchanges. Investigated pending issues on 401(k) customers' accounts, i.e. address changes, changes in employment status. TRUSTEE BOARD MEMBER Sep 2014 to Dec 2015 Company Name － City , State Appointed by the church's pastor to the board to assist with making decisions for the church. Served as financial secretary, processing payroll checks for those on church payroll. Assisted with analyzing and amending the church's budget as necessary. Conducted quarterly business meetings with other board members providing financial update of the church to the members. Education Masters , Public Administration May 2006 Northern Kentucky University － City , State Public Administration Bachelor of Arts , English Writing May 2002 Northern Kentucky University － City , State English Writing Affiliations doldldld Skills articulate, benefits, case management, employee communications, Human Resources, payroll, processing payroll, personnel, policies, processes, quality, recruiting, research, Staffing, phone, workflow | HR |
ACCOUNTANT Summary Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes. Skills Budget forecasting expertise Analytical reasoning Account reconciliation expert Strong organizational skills General ledger accounting Expert in customer relations Flexible team player Advanced computer proficiency (PC and Mac) Experience 04/2016 to Current Accountant Company Name － City , State Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with management to document and offset unusual expense variances in their respective areas. Assisted the CFO with the production of the monthly financials, management reports and board packages. Coded the general ledger and processed vendor invoice payments. Researched and resolved billing and invoice problems. 04/2010 to 04/2016 Accounting Clerk Company Name － City , State Assisted in the creation of vendor contracts for outside vendors. Revised and streamlined inefficient work procedures with automation software. Reduced time and costs and increased efficiency by introducing new accounting procedures. Suggested process improvements to secure prompt and regular receipts for the organization. Coded the general ledger and processed vendor invoice payments. Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. 04/2006 to Current Church Administrator Company Name － City , State Plans and implements appropriate $140,000 annual budget (average) and accounting systems. Balance checking account and investment accounts and submit reconciliation monthly for Pastor's review and approval. Developed and implemented a Microsoft Excel Financial Database system for streamlining all financial and charitable contributions record system for the Church; prepares annual contribution statements, year-end financial reports, financial information for committees and the Church as needed or requested. Attend to banking operations for deposit (cash handling $2,000 or more on weekly basis), check writing and Business Banking Online. Maintains the Church's Policies and Procedures Manual; administers payroll for Church employees on a semi-monthly basis and all related payroll functions. Maintains a church membership database for over 100 members which is keep confidential. Monitors and maintains inventory of Church's property and equipment making repairs and/or replacement as necessary. Being thoroughly familiar and abreast with the latest computer software used and might benefit the church. Education and Training January 2014 Master's : Business Administration Troy University － City , State Business Administration December 2009 BBA : Accounting Management Columbus State University － City , State Accounting Management Skills Account reconciliations, Accounting, Accountant, accounting systems, accounting system, Accounts payable, Adobe Acrobat, agency, Balance, banking, Budget analysis, budget, bi, cash handling, clerical, contracts, cost accounting, Database, fax, FDS, Finance, Financial, Financial analysis, financial management, financial operations, financial reports, financial statements, fiscal management, forecasting, functional, fund accounting, funds, General Ledger, Government, grants, Innovation, maintains inventory, inventory, leadership skills, Macintosh, Mainframe, managerial, managerial accounting, Access, Microsoft Access, Microsoft Excel, Excel, Microsoft Office software, Office, Outlook, PowerPoint, Publisher, Windows, Word, Monitors, newsletter, Payroll, IBM-PC, copier, Policies, processes, profit, Program Development, proposals, QuickBooks, reconciling, record keeping, repairs, reporting, scanner, technical support, phone, time management, type, written, annual reports, year-end | ACCOUNTANT |
MEDIA SPECIALIST II Professional Summary I want to continue to embark on a progressive career path, building successful public relations and communications programs and have continued success in implementing media relations plans designed to expand market awareness. I develop communications strategies that build key relationships with stakeholders and constituents and create innovative initiatives, that foster and create strategic partnerships and alliances. Core Qualifications Organization Image Control Public Relation Initiatives Information Dissemination Social Media Management Media Production (Adobe) Communications Experience 05/2014 to Current Media Specialist II Company Name － City , State As Media Specialists II I develop and implement public information programs to inform the citizenry of activities, programs, services, and objectives of the San Bernardino Probation Department. I maintain and develop content for the department's website and assist with media requests. I also develop and implement electronic and social media policy and practice. This position requires that I create and prepare media for public presentations, and evaluate the effectiveness and coverage of public information activities and outreach. I design, coordinate and direct promotional projects; and serve as the department's lead photographer and videographer. 01/2008 to 07/2015 Owner/Operator Company Name － City , State (officialnxp.com) is a freelance marketing and media production firm. I coordinate a group of independent freelance production professionals to provide television production, marketing materials, event coordination and web media modules. As owner my main duties include marketing research, message customization, and media production. Under this company I also freelance as a camera tech for ESPN and Fox Sports South. 01/2008 to 01/2010 Assistant Program Director Company Name － City , State As assistant program director I coordinate all the local public access channel programming. This includes scheduling programs to run, writing and producing original programming, marketing the channel to the citizens of Pitt County and soliciting and organizing local producers in the creation of programming. 01/2002 to 01/2008 Public Information Officer Company Name － City , State As Public Information Officer (PIO) I served as a communications liaison between the media, county staff, Government officials and citizens in order to facilitate the timely dissemination of information about programs, services, and activities. The office was also responsible for maintaining and operating the local PEG Access Channel Pitt-TV. As PIO I was responsible for creating, editing and scheduling all programming for the Governmental and Education portions of the channel. The office coordinates press coverage for all major functions of the County and managed special event planning. Public Information produced County publications for staff and the community including videos, newsletters, brochures, a calendar of events, and an annual report. I also served as content manager of www.pittcountync.com. I managed the administrative functions of the office, which included the administration of a $200,000 annual budget. 01/2001 to 01/2002 Communications Specialist Company Name － City , State Increased visibility of County services by developing and producing video, radio, and web programming that enhanced the vehicles by which information was disseminated. Coordinated the redesign of the County web site. I developed an internship program for college students that focused on media development within the communications field. Created the first interactive employee electronic newsletter. 01/1999 to 01/2001 Associate Producer / Videographer Company Name － City , State I organized story schedule for 6 p.m. and 11 p.m. newscasts and write story scripts for newscasts and website. I also produced video for special projects and promotions. Education 1999 Bachelor of Science (BS) : Mass Communications Marketing/Public Relations East Carolina University － City , State Mass Communications Marketing/Public Relations 1997 Associate of Art and Science (AAS) : Pre-Liberal Arts Computer Science Pitt Community College － City , State Pre-Liberal Arts Computer Science Professional Affiliations Capio (California Public Information Officers) Interests My interest and activities are grounded within the creation of audio and visual arts, such as photography, videography, and graphic arts. Additional Information Interests
My interest and activities are grounded within the creation of audio and visual arts, such as photography, videography, and graphic arts. Skills Administrative Management functions, Website Management, Image Control, Governmental Relations, Public Information, Media Production, Marketing, Publication Design, event planning, Cable Television Franchise Coordinator | DIGITAL-MEDIA |
READING, SPEECH & LANGUAGE ARTS TEACHER Summary Designed and implemented four original classroom curricula Self-driven, resourceful leader * Excellent communication and interpersonal skills Accomplished public speaker * Effectively collaborates with all levels of staff members Fosters quality relationships with students * Creates a fun and challenging learning environment for students Computer proficient and adaptable to new technology * Leads a creative, yet organized and structured classroom Possesses a genuine interest in students' cognitive and social growth Extremely familiar with 6th and 9th Grade Language Arts Common Core Standards Accomplishments Four years experience as yearbook advisor Transitioned the yearbook creation process to successfully use computers and digital photos* Selected, oversaw and provided technology training to a student staff of 20 Organized and supervised production of graduation ceremony video show Responsible for yearbook planning, budget, sales, advertising, ordering distribution and final editing One year experience teaching Psychology Elective Social Studies course for juniors and seniors Taught introductory Psychology concepts and facilitated independent projects Professional Development, Activities and Honors Active volunteer with Saginaw Bay Riverdawgs Travel Baseball * Chaperoned several Middle and High School Dances Host teacher to four pre-service education students * Served on National Honor Society selection committee * Coordinated with Dow College Opportunity Program * SVSU new teacher panel participant * Nominated students for People to People Ambassador Program * Organized Absolutely Incredible Kid Day participants * Addressed SVSU Board of Directors * Attended several Jostens yearbook training seminars * Coordinated student field trips for English, Yearbook & Psychology * Attended SVSU's Women's Leadership Forum, 2006 * Selected three times to attend Top 10% Life Touch Luncheon * SVSU student teaching seminar mock interview candidate * Wrote numerous letters of recommendation for co-op and college admissions students Completed 2012-13 Reader's Workshop 3-8 with Alicia Kubacki (MAISA Units) Completed Sign Post (Notice and Note) reading strategy training with Dr. Anita Kepley. Experience Reading, Speech & Language Arts Teacher January 2000 to January 2015 Company Name - City , State Currently taking an educational leave of absence) Four years experience teaching 6th Grade English Language Arts (including co-teaching experience) Designed and implemented original reading curriculum around Common Core Standards Focused on reading comprehension, spelling and vocabulary Specifically focused on the three genres of adventure, science-fiction and historical fiction Nine years experience teaching speech communication Designed and implemented original classroom curriculum Focused on communication concepts, speech delivery skills and formats Integrated individual and group projects and assessment Ten years experience teaching sophomore English -- American Literature Taught novels, short stories, plays, poetry and research paper process Focused on improving student's writing, vocabulary and reading comprehension Three years experience teaching Analytical Reading Elective English course for juniors and seniors Analyzed literature, poetry and literary devices Facilitated two trips to read to elementary school students Four years experience teaching freshman English - Literature Survey (including co-teaching experience) Taught novels, short stories, poetry, grammar and expository writing Focused on improving student's writing, vocabulary and reading comprehension One year experience co-teaching English Skills Competency course designed to prepare students for ninth grade English Focused on reading, writing, spelling and grammar Co-designed an intensive unit covering career awareness and preparation One semester experience teaching Creative Writing Elective English course for junior and seniors Designed and implemented original classroom curriculum Explored eight different genres of creative writing. Education Master of Arts Degree : Secondary Classroom Saginaw Valley State University; University - City , State 9 Credits Completed Secondary Classroom Teaching 6 Credits in Progress
(K-12 Literacy Specialist)
Recipient of the U.S. Dept. of Education TEACH Grant Program Secondary Teaching Certification : Communication & Theater English and Psychology , 2000 Saginaw Valley State University; University - City , State Communication & Theater English and Psychology Bachelor of Applied Arts Degree : Interpersonal and Public Communication Marketing , 1995 Central Michigan University - City , State Interpersonal and Public Communication Marketing Teaching Certification
Michigan Secondary (6-12) Professional Education Certificate
* Speech, Dramatic Arts/Theater (BD) * English (BA) * Psychology (CE) Skills Arts, BA, Creative Writing, delivery, English, fiction, novels, poetry, Progress, Psychology, Reading, read, research, short stories, Speech, Teaching 6, Teaching, teaching 6 | ARTS |
BUDGET FINANCE SPECIALIST SENIOR Summary Dynamic finance professional with a strong background in all aspects of accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines. Highlights Financial analysis Complex problem solving Financial reporting expert Account reconciliation Self-motivated professional Revenue/Expenses management UFARS Superior time management PeopleSoft expert Bookkeeping SAP/MS Office Suite (Excel) Budgeting expert Business process improvement School Finances Accomplishments Promoted to senior role with added responsibility of managing 3-person team of Budget/Finance Specialists and 1 Senior Account Clerk Successfully managed aging invoices by reducing the number of invoices from 900 invoices to less than 200 in the work flow within 2 days Improved cost efficiency of School Districts travel system Awarded 5-Star Customer Service by recognizing outstanding customer service that “goes above and beyond normal duties”, acknowledging consistent dedication in support of clients and colleagues Successfully trained account clerks and secretaries in using SAP Experience Company Name October 2007 to Current Budget Finance Specialist Senior City , State Co-supervise and co-lead activities for a team of 3 Budget Finance Specialists and 1 Account Clerk Cadre. Responsible for training any new team members, giving work direction to all team members, lead the team during fiscal budgeting process, ensure fiscal responsibility throughout key areas of organization by reviewing and strengthening efficiencies in financial controls, conducting budget analysis and strategic planning to aid in daily business decisions. Train and advice school officials and administrators on use of public funds and donations to ensure compliance and transparency. Create financial reports and documents to guide and complete the annual budgeting process for upcoming school year and support organizational objectives. Manage 144 funded project accounts (Donations) which generate nearly $12.5 million in revenue annually. Responsible in creating accounts, managing both revenue and expenses, carry over any unspent money from one year to the next, and communicating the appropriate use of funding to the recipients. Manage financial record for 25 schools-provide financial analysis, financial planning and budget oversight to principals in order to effectively make daily operation and annual budgeting decisions. Train clerks and principals on the appropriate usage of public funds, financial management system SAP, and UFARS coding Oversee position control and resolve questions on budget and other financial and technical transactions Work closely with Human Resources regarding positions, salary and confidential employee information Work closely with Procurement on approving and or preparing requisitions to PO and Accounts Payable on resolving payment processing issues Improved cost efficiency of School District's travel system by ensuring accuracy of budget coding, budget availability and authorization. Company Name July 2006 to October 2007 Accounting Specialist III City , State Responsible for daily accounting transactions in the Trust Fee Unit including processing payments sent by trust clients. Diligently monitored accounts and worked closely with internal team members and external stakeholders to reduce account delinquency and by utilizing quick and decisive analytical thinking and extensive research. Produced daily business transactions and monthly financial reports and analysis to upper management for audit and to aid in crucial daily banking operations. Awarded 5-Star Customer Service Award in 2007-recognized outstanding customer service that "goes above and beyond normal duties", acknowledged consistent dedication in support of clients and colleagues. Company Name September 2005 to July 2006 Loan Analyst/Customer Service Representative City , State Reviewed and analyzed financial documents and loan applications for home loans. Verified compliance with federal requirements and ensured conformity to Wells Fargo Funding and investor requirements. Conducted extensive research to support loan decisions and resolved complex issues. Developed "in house" expertise for above-average knowledge of tax penalties and other "fine print" liabilities that were crucial to proper loan administration. Regarded as thorough and courteous professional by peers and clients, known for consistent delivery of high-level customer support particularly through challenging loan applications. Education 2015 Supervisor Training City , State University of Wisconsin 2005 Bachelor of Science : Business Administration-Finance City , State Business Administration-Finance Skills Accounting: Financial Audit, General ledger, AP, Purchasing, Quickbook Finance: Budgeting & forecasting, financial analysis & planning, revenue/expenses management, financial control, process improvement, technical presentations People skills: Customer service oriented, result-oriented and goal driven, attention to detail, flexible, self-motivated, problem solver, team player, dependable, initiative, dedicated, honest, passionate, multi-task | FINANCE |
EDITORIAL ASSISTANT Summary Focused Journalist successful in developing feature articles, short stories, editorial pieces and broadcast
scripts. Strong technical command of the English language and familiarity with a wide range of writing
styles. Committed to maintaining journalistic excellence and integrity. Skills Proficient with video editing software: Final Cut Pro and Edius. Desktop Publishing Software: Photoshop, Illustrator, HTML Photojournalism and videography Copy editing and proofreading Managing skills: advanced problem-solving, great organizational skills. Experience Editorial Assistant 08/2017 Company Name City , State Head of submissions department. Act as the first point of contact for author's questions, concerns ect. during the submission process. Update and maintain company's database. Review samples to determine if suitable for publication. Production Assistant 01/2017 to 08/2017 Company Name City , State Provided video production and digitization services to faculty, staff, and departments at The University of Tennessee. Intern 01/2016 to 06/2016 Company Name City , State Contributed articles and photos to Sydney local magazine Peninsula and Northshore Living. Intern Reporter 08/2015 to 12/2015 Company Name City , State Captured visual content and edited general assignment stories to be shown on air. Gathered and verified factual information regarding stories through interviews, observation and research. Columnist 08/2013 to 12/2016 Company Name City , State Published weekly op-ed in school newspaper titled School of Sarcasm. Topics covered campus life. Received highest readership for three consecutive years. Freelance Writer 08/2014 to Current Company Name City , State Wrote unique articles for Wojdylo media, pertaining to social media advancements. Deejay 01/2014 to 06/2014 Company Name City , State Presented local news on campus public radio. Organized playlists for radio and announced song titles. Education and Training Bachelor of Science : Journalism 2017 The University of Tennessee City , State
Bachelor of Science in Communication and Information with a major in
Journalism and Electronic Media and a minor in English.
Activities and Honors Selected to participate in College of
Communication and Information Global
Scholars Study Abroad Program in Sydney, Australia for
Spring 2016. | DIGITAL-MEDIA |
DESIGNER / TECHNICAL DESIGNER Summary Creative fashion designer with background in the catagories of swim, intimate apparel, loungewear, and sportswear. Experience designing wovens and cut and sew knits, creating technical drawings and packages. Excellent time management, organizational skills, and work ethic. Highlights Detailed technical sketches Technical packages Line sheets Garment Fittings Garment specing Correspondence with overseas vendors Accomplishments Co-founded Ulihu, a men's and women's underwear and loungewear company. Oversaw design and technical design of all pieces and managed production in New York City. Experience Designer / Technical Designer January 2013 to August 2015 Company Name - City , State Responsible for research, development, and design for each season Prepare technical packages for all styles (Excel & Illustrator) Source and place orders for all fabrics and trims for sampling and production Oversee domestic development and production - all in NYC Communicate with factories to ensure proper fit and construction as well as maintaining timelines Attend all fittings - Responsible for overall fit of product Review and approve all samples (Fit, Pre-pro, and T.O.P.). Costume Designer and Wardrobe Supervisor June 2001 to August 2015 Company Name - City , State Presented and finalized costumes for all characters. Purchased and/or made all costumes, within agreed upon budget. Fit all garments and made alterations. Created costume plot from script using Synch OnSet. Facilitated loans from several designers and showrooms. Production Assistant October 2012 to March 2013 Company Name - City , State Assisted in product development at all stages of sportswear. Daily Correspondence with domestic factories in New York City garment district. Attended fittings and took notes. Made all updates to sketches for technical packages and relayed changes to vendors. Created line sheets and mailers to send out to buyers. Associate Designer April 2010 to October 2012 Company Name - City , State Ralph Lauren Sleepwear / Loungewear Responsible for design development of FOA and FOE loungewear programs as well as assisting head designer in development of Lauren Sleepwear line. Research and develop existing and emerging concepts and trends as inspiration for color, fabric, and silhouette Use research to develop seasonal trends and produce product presentations including color boards, concept boards, print/story boards, and full figure / flat sketch designs to help sell concepts to buyers Partner with Merchandising to edit line Create detailed flat sketches (using Illustrator) from illustrations or mock ups for tech packs as well as catalog and line sheets Prepare and pass design detail sheets and trim sheets for all designs to technical design Work with technical design to achieve highest quality and best fit possible Responsible for administration and follow up of product design process including daily communication with multiple overseas vendors to ensure product development for all design related questions Attend all prototype and pre production sample meetings to review garments and note changes Participate in fittings - make revisions to sketches and design packages as needed Create and manage trim sheets, line sheets, boards, seasonal books, and tear books. Assistant Archivist May 2009 to August 2009 Company Name - City , State Photographed and described all incoming assets from designers - vintage/inspiration and prototype/heritage pieces. Assisted designers in searching and pulling garments to fit a particular theme or query - style, cut, color, print, or detailing. Created mood and detail boards from garments in archive for designers as requested. Assistant Designer August 2006 to October 2008 Company Name - City , State Assisted designer through all phases of the design process from concept to creation Created detailed flat sketches with specs (by hand and computer - Adobe Illustrator) Completed all initial stages of product development including tech packs, cutters must and issuing style numbers Attended fittings, took notes, and communicated all updates to patternmakers Communicated with head patternmaker and seamstresses on a daily basis to oversee production of orders Created line sheets and invoices for wholesale orders, and researched new stores for future sales Maintained fabric library and sourced new vendors when necessary Consulted clients concerning style, fit, and color Oxford / Li & Fung / March 2006 - August 2006 / Assistant Patternmaker - Women's sportswear division General Assistant to nine patternmakers in large sample room Assisted patternmakers in draping and revising patterns after fittings Transferred patterns from muslins to paper and ensure guideline specs according to tech packages Responsible for specing all incoming sample garments. Education Associate of Applied Science : Fashion Design F.I.T - City , State BA : Eastern European Studies Saint Edward's University - City , State Computer Skills Adobe Illustrator Adobe Photoshop Microsoft Excel Microsoft Office | DESIGNER |
ASSISTANT DIRECTOR Summary Previously doing executive administrative work; experienced in multiple work settings:
maintenance, marketing, finance, health care, customer service, hospitality, educational
and instructional; also achieving artistic experience work as a Choreographer, Dancer,
Videographer, Producer, and Professor; culturally aware and diverse having traveled
internationally; philanthropy work serving as a board member for various non-profit
organizations, volunteering at hospitals, and being active within the community.
I, Annika Kay, at age 33 now, have done and experienced a great deal at a young age; I
am well equip to take on just about any task presented to me and I am extremely
capable and eager to learn that which I do not know yet. I am a professional individual
who is always able to meet deadlines, polite, positive, considerably responsible and
quite astute as well as logical and rational; And strive to maintain both humility and
kindness in all that I do. Skills Final Cut Pro proficient, motion, live-type, camera operation, editing. Computer: Microsoft Office, Excel, Power Point, Quickbooks, Creative Suite, html, 120 wpm, 10-key proficient, online databases, filing and back-up drives, troubleshooting, web-design and graphic design. Writing: copy writing, letters, grants, project proposals, spreadsheets, cost analysis, memos, budget reports, meeting minutes, job descriptions, policies and procedures, handbooks, etc. Experience 12/2012 Assistant Director Company Name － City , State March 2016 Supervisor: Ed Huddleston, Director of Plant Operations x2268 (may call for reference)
GENERAL DESCRIPTION: Assist in the oversight of Plant Operation services; provide information
and serve as a resource to department Administrator(s) and staff; achieve defined objectives by
assisting in planning, evaluating, developing, implementing and maintaining services in
compliance with established guidelines, codes, and regulations; and supervising and directing
assigned staff. DETAILED DESCRIPTION:
- Assesses incidents, complaints, etc as needed and/or assigned (e.g. building break-ins, utility
problems, etc.) for the purpose of resolving or recommending a resolution to the situation. Assists in the development and monitoring of department budget allocations, expenditures,
fund balances and related financial activities for the purpose of ensuring that allocations are
accurate, revenues are recorded, expenses are within budget limits and/or fiscal practices are
followed. Assists, as needed and/or assigned, in the personnel management of department employees
(e.g. selection of new hires, promotions, terminations, transfers, supervision, discipline,
training, etc. for the purpose of maintaining staffing needs and productivity of the work force. Collaborates with internal and external personnel (e.g. department and District
administrators, auditors, public agencies, community members, construction managers,
architects, vendors, etc.) for the purpose of implementing and/or maintaining services and
programs. Coordinates hazardous material (asbestos) containment and/or removal for the purpose of
ensuring that campus is kept in a safe and effective manner and that all relevant legal
regulations and guidelines are complied with. Facilitates and/or participates in meetings and workshops, etc. for the purpose of identifying
issues, developing recommendations, supporting other staff, and serving as a District
representative. Inspects aspects of new construction, repair work, projects, equipment, work orders, daily
maintenance and supplies for the purpose of ensuring that jobs are completed efficiently,
specifications are within regulatory requirements and inspection reports and payment requests
are correct. Monitors campus and department safety and preventative maintenance programs for the
purpose of ensuring school is maintained in a safe condition and in compliance with
OSHA/TOSHA requirements. Prepares a wide variety of written materials (e.g. correspondence, memos, reports,
policy/procedures, budget, etc.) for the purpose of documenting activities, providing written
reference, and/or conveying information. Presents information for the purpose of communicating information, gaining feedback and
ensuring adherence to established internal controls. Researches new products, laws, regulations, etc. for the purpose of recommending purchases,
contracts and proper maintenance of campus wide services. Responds to emergency situations during and after standard hours for the purpose of
resolving immediate safety concerns. SEPT 2012- Instructor/After School Program Specialist, Idyllwild Elementary School (951) 659-0750
JAN 2013 Supervisor: Sue - Director of After School Program. Assisted children with their homework; planned and supervised activities; provided
instruction, maintain order and safety among children,
Page 2
AUG 2011- Admin. Assist/Substitute Dance Instructor, Dance Dept of Idyllwild Arts Academy
JULY 2012. Supervised and tended to all dance students relating to injuries, concerns, questions,
and moral support; taught dance classes; videographer for events and auditions;
typed, filed, organized all documents. 06/2011 Owner/Artistic Director City , State Taught and Instructed children from ages 3-16 and adults ages 18-65 in areas of
Modern, Jazz, Hip-Hop, Ballet, Tap, Tribal Fusion, Stretch, and Cardio; producer for all
performances, supervised students, book keeping, billing, maintenance. 06/2009 Office Manager Company Name － City , State 06/2010 Company Name Billing, accounts payable/receivable; scheduling; documentation; meet with parents
and students regarding any concerns, questions, explanations with their lessons or
instructors;
JAN 2009- Video/Media Director, California Institute of the Arts (CalArts) - Valencia, CA
MAY 2009. Taught video production courses in Dance Dept, supervised video assistant and crew,
maintain, re-order, care, instruction, organization of all video/media equipment, set-up
of all equipment and live edit within the theater for performances, updating and
restoring the archive vault, documenting all performances, oversight of all video/media
work within the dept. SmARTS Program - Idyllwild Elementary School. Taught art courses for all levels K-8th: capoeira, drumming, acting and improv, dance
styles including hip-hop, jazz, salsa, African, waltz, and swing. Assisted in fundraiser events and participated in holiday caroling in hospitals. Education and Training 2007 MFA Master's of Fine Arts California Institute of the Arts 2003 BA Bachelor of Arts California State University of Fullerton (CSUF) 2000 HS Diploma Orange County Educational Arts Academy Interests Gave demonstrations and open instruction for multiple dance styles that coincided
with the concert in the park series.
Isis Theater Company
· Stage manager, lighting design/operator, audio design, videographer, fundraising,
served as Board Member.
Art Alliance of Idyllwild
· Organized, set-up, and help ran events, public announcer, served as Board Member.
Page 3
Various Finnish Organizations
Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles
Scandinavian Foundation, National Finlandia Foundation, The Ladies of the
Kalevala, Finnish Club of North Hollywood. Activities and Honors Golden Key International Honor Society Member of Dean's List and National Dean's List Volunteer for: CHOC Hospital Los Angeles Finlandia Foundation American Scandinavian Foundation Wellspring Wellness Association Peace of Mind Mental Health Additional Information Community Arts Network (CAN)
· Gave demonstrations and open instruction for multiple dance styles that coincided
with the concert in the park series.
Isis Theater Company
· Stage manager, lighting design/operator, audio design, videographer, fundraising,
served as Board Member.
Art Alliance of Idyllwild
· Organized, set-up, and help ran events, public announcer, served as Board Member.
Page 3
Various Finnish Organizations
Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles
Scandinavian Foundation, National Finlandia Foundation, The Ladies of the
Kalevala, Finnish Club of North Hollywood.
AWARDS / SCHOLARSHIPS / HONORS
Member of Golden Key International Honor Society CSUF (2003)
Member of National Dean's List CSUF (2000-2003)
Distinguished Scholar Award (2000)
GSE Recognition in Excellence in Chemistry and Reading & High Honor Roll (2000)
Awarded the Ahmanson Grant for choreographic work. (2007)
Honored a position on the Interdisciplinary Project Committee. Selects and delegates grant expenditures to
project proposals by students at CalArts.
Awarded the Video/Media Assistantship at CalArts (2006)
Honored as distinguished scholar, presented a speech, representing the dance department at the
graduation commencement ceremony (May 2003) Awarded a small scholarship fund for the recognition.
SCHOLARSHIPS
Christine Lyon Fund Dance Scholarship (CSUF - Fall 2000)
Robert Christianson Dance Scholarship (CSUF - Spring 2001)
Edith Morgan Dance Scholarship (CSUF - Fall 2001)
Robin Johnson Dance Scholarship (CSUF - Spring 2002)
Robert Christianson Dance Scholarship (CSUF - Fall 2002)
Richard Willis Dance Scholarship (CSUF - Spring 2003)
Front and Center Scholarship (CSUF 2001)
Los Angeles Finlandia Foundation scholarship recipient (2001) to attend CSUF for Dance.
National Finlandia Foundation (2002) to attend CSUF for Dance. Skills 10-key, accounts payable, Arts, art, back-up, Billing, book keeping, budget, CA, contracts, copy writing, cost analysis, databases, directing, documentation, editing, edit, filing, Final Cut Pro, financial, grants, html, inspection, Inspects, instruction, Instructor, legal, letters, Director, materials, meetings, Excel, Microsoft Office, Power Point, Monitors, new construction, personnel, personnel management, camera, policies, Researches new products, producer, proposals, Quickbooks, safety, scheduling, spreadsheets, staffing, Supervisor, supervising, supervision, swing, troubleshooting, type, Video, video production, Videography, videographer, web-design and graphic design, workshops, written | ARTS |
TEST ANALYST-INTERN/CONTRACTOR Profile 3+ years of professional experience in Software Testing. Experience in working with Agile Software Development. Strong scripting skills with good expereince in test automation. Expertise in Manual and Automation testing of various web and mobile- based applications. Good programming skills accompanied by excellent analytical and problem solving skills. Hands on experience in preparing Test Plans, Test Cases, Automated Tests and executing the same. Proven experience in testing GIS applications. Experience in working with E-commerce, Banking and Insurance domains. Experience in User Acceptance Testing, System Integration Testing, Performance Testing, Decision Table Testing and Regression Testing. Good experience with developing and maintaining the test documentation. Self motivated with strong passion for delivering quality software. Strong Project Management skills with flexibility and willingness to work on a variety of projects while demonstrating ability to multi-task and prioritize effectively. Excellent verbal and communication skills. Excellent Risk Mangagement skills with proven ability to meet the tight deadlines. ISTQB certified tester. To pursue a challenging career in the field of Software Testing and Quality Assurance and providing the need of the company in the best possible way and enhance my technical, logical and problem solving skills. Skills TECHNICAL PROFILE: Programming Languages: C, C++, C#, Java Scripting Languages: JavaScript, Windows PowerShell. Mark Up Language: HTML, XML Automation tool: Selenium IDE & Web driver, GoogleUIAutomator Bug Tracking tools: Jira, Buganizer Office Suite: Microsoft office, Microsoft Project, Open Office Database: My SQL and SQL server Operating System: Windows 8,8.1, Linux and OS X Mobile Operating system: iOS, Android Professional Experience August 2014 to February 2015 Company Name Test Analyst-Intern/Contractor Responsibilities: System testing and functional testing on E-commerce websites. This involves testing it against the functional specification and integration testing the system in case of website is integrated. Conducting cross browser and cross platform testing on different desktop browsers, Mobile phones and various Tablets. Analyzing the Requirements provided by client in Functional and Technical requirements specification and Communicating with BA, Developers and Project coordinators. Writing functional and non-functional requirement test cases based of functional specification. Performing integration testing in co-ordination with client for the site, which is integrated with external system. Experience working on both Responsive and Non-responsive websites. Testing the complicated promotions under support and also testing assess the support issues received from client. Participating in the daily stand up meeting and also involving in the company meeting towards process improvement. List of Retail Domain Projects: www.maxshop.com www.smithandcaugheys.co.nz www.walkerandhall.co.nz www.numberoneshoes.co.nz www.overlandfootware.co.nz October 2011 to February 2014 Company Name Quality Analyst Project Description: Google Play is a digital distribution platform operated by Google. It serves as the official app store for the Android operating system, allowing users to browse and download application developed with the Android SDK and published through Google. Google Maps is a Google service offering powerful, user-friendly mapping technology and local business information including business locations, contact information and so on. Responsibilities: Responsible for testing Google Play Store and Google Maps Mobile and Desktop application. Functional Testing and Integration Testing of various mobile apps on Google Play Store.Install and performed a wide variety of Android-based app reviews on Play Store. Design test plans and write test cases for new product features to be launched in Play Store and Google Maps. Report generation after manual execution of the test cases. Developed Automation test cases using GoogleUIAutomator testing framework. Performed Google Maps testing on various browsers(Chrome, Firefox, IE and Safari) and Mobile (Andriod and IOS) Devices. Reviewing the data added by internal team or by external users before going live on to the Google Maps by conducting proper research. Performed ad-hoc testing and did sanity check on the application once the date is live. Identified, reported and tracked bugs using Buganizer tool(Google internal tool). Managed and mentored team of 20 people and documented all the team- member's statistics and everyday performance and provided it to my lead; guided the team in the absence of my lead. Participated in meetings with development teams to discuss and suggest improvements for the software testing process. September 2010 to July 2011 Company Name Test Engineer Responsibilities: Understanding of the Business requirement specifications and System requirement specifications. Clear understanding of the user requirements. Responsible for preparation of test data and writing Test Cases and executing them. Responsible for developing the QTP scripts in Expert View for assigned test cases. Writing functional and non-functional requirement test cases based of functional specification. Participating in weekly team meetings and suggest improvements in testing process. Preparation of daily and weekly status reports. USA Environment: Windows XP 2, SQL Server 2005, C# Testing Type: Automation Duration: Feb 2011 to Jun 2011 Description: The purpose of this project is to automate the activities of Insurance Management System i.e., a person or a customer without going to the insurance office manually he is able to see the policy details, policy amounts, policy premium dates, bonus details through online. This system is developed to maintain the database about the entire Insurance Organization details. The main advantage of this system is that customers can access it globally with an authorized User Id and Password and make the payments at any branch and also know their details at any branch. Banking Domain: Project Name: E-Banking System Testing Type: Manual Duration: Sep 2010- Feb 2011 Description: This Banking Software is developed for the wide range of banking spectrum, especially for savings account type customers. As this is a web application, the customers can access the system from anywhere with an authorized User-Id and password. Through this mode of operation the customers can save a lot of time and avoid risks. The user can perform different operations online like applying for checkbook, transfer funds, and view the details of the account. Education and Training University of Auckland Software Engineering Master of Engineering University of Auckland Master of Engineering Studies -Software Engineering Key papers include: High Performance Computing, System Security, Project Management and Risk Management. Jawaharlal Nehru Technological University Information Technology Bachelor of Engineering Jawaharlal Nehru Technological University Bachelor of Engineering-Information Technology Skills Testing, Cases, Test Cases, Functional Testing, Integration, Integration Testing, Integrator, Android, Android Sdk, Ios, Mapping, Safari, Software Testing, Statistics, Test Plans, Topo, Writing Functional, Engineer, Test Engineer, Writing Test, Writing Test Cases, Access, C#, Ms Sql Server, Sql, Sql Server, Sql Server 2005, Windows Xp, Process Improvement, Retail, Retail Marketing, System Testing, Acceptance Testing, C++, Documentation, Gis, Html, Java, Javascript, Linux, Microsoft Office, Microsoft Project, Ms Office, Performance Testing, Regression Testing, Scripting, Self Motivated, Software Development, Structured Software, System Integration, User Acceptance, User Acceptance Testing, Windows 8, Xml, Operations, Database, Insurance Management, Payments, B2b Software, High Performance Computing, Project Management, Risk Management, Security, Software Engineering, System Security, Trading | BPO |
ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights Account reconciliation expert General ledger accounting working on SAP tool and HFM Account payable Specialist Auditing Expert in customer relations Flexible team player Compliance testing knowledge Accomplishments Achieved cost reduction by eliminating redundant processes. Operated computers programmed with accounting software to record, store, and analyze information. Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133). Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Researched and resolved billing problems that had been previously missed.Reduced the open invoice cycle time from days developing new dispute reporting procedures. Experience Performs routine accounting activities such as maintenance of the general ledger, preparation of various accounting statements and financial reports and accounts payable or receivable functions. Accounts Receivable experience with focus in Cash Application and/or Adjustments Process day to day AP; to include matching, reviewing for proper approvals and G/L coding, researching and entering invoices. HFM reporting including balance sheet profit and loss statement etc. Run weekly checks, match, mail and file copies. Prepare weekly cash requirements report. Work closely with other departments and outside vendors. Maintain vendor files. Assist with month-end account reconciliations and journal entries. Cross train with A/R to process invoices and deposits Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. Company Name January 2016 to January 2016 Accountant Maintain of Cash book. Maintenance and Finalization of Annual account Preparation of Bank Reconciliation Statement. Billing And Realisation From Debtors Verification of Expenditure Bills and Traveling Bills. Salary JV Verification. Day to day office activity I hereby declare that all the facts mentioned above are true to the best of my knowledge. Company Name January 2016 to January 2016 Consultant Prepare journal entries and ensure reconciliation are complete. Review general ledger to ensure proper accounting is in place Process pay application invoice and payment. General ledger Reconcilation and adjusting entries. Reconcilation bank account accurately and in a timely manner with attention to unusal items that remain outstanding at monthend. Upload bank statement and Bank revaluation in SAP. Preparing financial reports in HFM (balance sheet, profit and loss statement, GR 55, Cycle run) Reviewing Balance sheet and profit and loss statement. Prepaid and accurual booking in monthed. Monthend quaterend and year end reporting. Intercompany reconciliation. ACCOUNTS PAYABLE Vendor creation, edit and reconciliation Stock report preparion Invoice posting and verification in SAP tool. Collect and maintain vendor W 9. GR/IR clearing Automatic payment run in SAP. 3 way matching. Inventory control and expensing. Ixos invoicing with payment. Create purchase order. Foreign currency Revaluation. 2)Working as Process Developer (Novartis Canada GL and AP) from 23. Company Name March 2009 to December 2012 Worked in several sub modules of Sap Financials: Accounts receivable, Accounts Payable, General Ledger, Banking. Accounts Payable: Automated Payment Program (APP), Invoice Processing, IDOC, MIRO. Vendor Master, Customer Master, General Ledger Master data. Having good domain experience related to different functional module: Order 2 Cash (OTC), Procure 2 Pay (P2P), Buy 2 Pay (B2P) and Invoice 2 Pay (I2P). Dash board maintenance, Client handling, Query resolution, Bank Reconciliation. Education MBA (Finance and IT)
*B.Com(Mgt Hons)
Technical Qualifications
*SAP FI Module Diploma : Computer Application Computer Application Personal Information Date: Yours Sincerely,
Place: Smruti Rekha singh. Additional Information Date: Yours Sincerely,
Place: Smruti Rekha singh. Skills account reconciliations, accounting, accounts payable, Accounts Receivable, AP, Balance sheet, Bank Reconciliation, Banking, Billing, book, Com, Client, edit, Finance, Financials, financial reports, Preparing financial reports, focus, functional, General Ledger, GL, Inventory control, process invoices, Invoice Processing, invoicing, MBA, mail, office, Developer, profit and loss statement, coding, reporting, researching, SAP FI, SAP | ACCOUNTANT |
STAFF ACCOUNTANT Summary Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technologies. Committed to keeping accurate accounting records. Possesses a natural knack for numerical accuracy and calculating balances. Highlights Account reconciliations Cash-flow report generation ACCPAC accounting skills Accounts receivable professional Accounting operations professional Knowledge of Sage General ledger accounting aptitude Complex problem solving Great Plains knowledge Effective time management Proficient in SAP Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Resourceful Strong interpersonal skills Strong communication skills Expert in customer relations Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Researched and resolved billing problems that had been previously missed. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Professional Experience Company Name December 2009 to Current Staff Accountant City , State Prepares general ledger entries by maintaining, coding, and processing records and files; reconciling accounts. Responsible for recording journal entries, compiles, identifies and analyzes changes in account reconciliations, researching and resolving variances. Prepares consolidated internal and external financial statements by gathering and analyzing information from the general ledger system and from sub- companies. Maintains and balances an automated consolidation system by inputting data; verifying data. Analyzes information and options by developing spreadsheet reports; verifying information. Assisting with financial statement review and preparation, providing support toward interim and annual financial statement audits. Receive, maintain and control payable for 10 companies for a multi-million dollar corporation, using an internal system to process dissimilar documents and refunds. Audit and reconcile purchase orders with incoming invoices. Contact vendors to advise them of ordering requirements and to discuss pricing. Ensuring correctness of billings and supporting documentation. Record, process and reconcile General Ledger entries. Drafting correspondence, data entry in various computer systems, established a filing systems and record keeping. Consult with staff to discuss price quotes, technical specifications and other matters to purchases. Work with the requester to justify using certain vendors, large business or sole source orders. Provides immediate staff assistance to my supervisor on a variety of confidential and sensitive matters involving operations. Identifies activities or situations that may adversely impact company plans. Process payroll for contract employees. Performs research and consolidates information from various offices and advises supervisor and senior management on recommended solutions to conflicts or problems. Company Name June 2009 to September 2009 Accounting Clerk City , State Bill, sort, verify, and mail out invoices for over 2000 residential and commercial accounts, monthly and quarterly in Flexibill. Produce end of month reports. Compile shut off register for delinquent accounts monthly. Post payments to accounts. Answer incoming calls regarding bills. Reconcile bank statements daily. Schedule maintenance calls for maintenance team per request. Make any necessary adjustments to bills or updates to accounts. Company Name July 2008 to February 2009 Accounting Clerk/ Human Resources City , State Processed personnel actions such as promotions, pay change, transfers and new hire Personnel. Researched potential employees and new markets via Internet, Advertising, and Job Fairs. Screened, interviewed, qualified, counseled, hired, and facilitating orientations for new employees; coordinated payroll; Demonstrated excellent organization, problem solving, and negotiating skills. Communicated persuasively and effectively with high-level corporate executives and business owners. Monitored and ensured compliance with applicable employment laws and regulations. Initiated and maintained communication and coordination of activities with Branch Manager and Area Vice President serving as central contact for service issues and resolutions. I code and enter personnel data into automated systems for New Hires. Verify and enter time and attendence for all employees into Quickbooks for payroll. Process payroll. Produce settlements for product received from vendors. Enter settlements for payment after approval from owner. Assist Plant Manager and Controller by maintaining electronic calendar and schedule appointments as needed including arranging conferences and various other meetings as well as assisting in procedural aspects of preparing correspondence and reports Company Name July 2007 to June 2008 Business Operations Associate City , State Managed customer accounts, including but not limited to invoicing, collections, Purchase Order tracking, customer service and working with customers to answer questions, offer option resolve outstanding issues. Made routine welcome and maintenance calls to customers and managed total accounts receivable with an Aging of + $3.2 million. Duties also included keeping time and attendance using a timekeeping system. I processed personnel actions such as promotions and pay change. I applied my knowledge and skills in the use implement principles in securing, analyzing, and evaluating the essential facts needed for a decision. I exercises considerable independence in reviewing the classification of a variety of non-controversial lower-graded clerical and administrative, technician, and semi-skilled wage grade positions; I applied the classification standards criteria in order to determine title, pay play, series, and grade level; I applied a knowledge of human resources (HR) rules, procedures, and technical methods concerning position classification, position management, and HR automated systems; I reviews the requests for completeness, accuracy, and the presence of necessary supporting documents; retrieves data from the HR automated system; I provided information and advice to visitors and callers regarding HR procedures; uses multiple office automation software; I used word processing software to create, copy, edit, store, retrieve, and print position descriptions, forms. I transmitted and received documents and messages electronically using personal computers or workstations that are networked or linked to other computers or workstations; and I performed other duties as assigned. Company Name March 2007 to July 2007 Accounting Clerk City , State Classified accounting transactions. Entered contractors bill able hours and labor for payment. Pay subcontractors invoices Tactfully ascertains purpose of visit or call and referred them to superior or appropriate operating personnel, multi-line phone system. Adjusted incorrect invoices prior to entering them in system. Prepared control documents and other posting documents reflecting the entries to be made. Reviewed pending items and ensured that follow-up action is taken on all items pending. Conduct cycle count for three warehouses. Input renovation jobs into NX/View. Charge material to jobs in Solomon. Assign job numbers for new contracts. Enter invoices and entered issues/returns received from sub contractors. Serve as a Timekeeper for 25 employees using ITAS as well as perform facilitator and administrative duties including greet and assist clients; maintain and update staff calendar for: the OS Director and OS HR Manager; create organization charts, schedules and spreadsheets using Excel and PowerPoint; order supplies for staff; sort mail Schedule, coordinate, and organize staff meetings and other routine/essential meetings as required. This is to include: confirming a location (reserve conference rooms), sending invites to all attendees, confirmation of attendance, updates forwarded to staff via email; etc. Company Name September 2006 to February 2007 Accounting Clerk City , State Company Name April 2006 to August 2006 Assistant Bookkeeper City , State Company Name September 2004 to December 2005 Customer Service Representative City , State Education Strayer University 2014 Bachelor of Science : Accounting State , United States Strayer University 2011 Associate of Applied Science : Business Management State , United States Skills Proficient in Microsoft Office 2010 Access, Word, Excel, Outlook, Alpha-5, System Application Process (Sap), Windows (2007,XP, NT, 2000, 98, 95, 4.1) MS DOS, MAS 90/200, NX/View, Sales Logic, Solomon ,Great Plains, Scrapware, Scrap Dragon , Oracle People Soft 8.9, IQMS, Laser fiche,Type 60 wpm | ACCOUNTANT |
SALES Summary Adaptable with extensive experience in material handling, inspections, shipping and receiving as well as sales. Focused on continual process improvement and cost reduction. Highlights Self Motivated Problem Solver Safety-Oriented Multi-Tasker Background in shipping and receiving Accuracy Excellent communication skills 5+ Years Forklift Experience Accomplishments Developed layout and plan sequences to improve operational efficiency. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Used propane forklift to load trailer at warehouse. Trained numerous employees in day to day jobs in warehouse environment Proposed and initiated filing system at McJunkin RedMan Corporation Established cohesiveness between sales team and warehouse team at McJunkin RedMan Corporation Supported all of previous employers policies, procedures, and safety rules Proficient in accuracy and production Experience Sales July 2013 to October 2015 Company Name - City , State Averaged 50 hours per week/ $21.78 per hour Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Participated in various incentive programs and contests designed to support achievement of production goals. Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses. Warehouse Lead Rep/Driver January 2011 to July 2013 Company Name - City , State Averaged 50 Hours per week/ $18.00 per hour Supervised material flow, storage and global order fulfillment. 5+ years of forklift driving experience both stand up and sit down lifts Maintained accurate stock records and schedules. Unloaded, picked, staged and loaded products for shipping. Oversaw special orders and after-hours, urgent shipping jobs. Reported inventory balances and cycle counts in both the ERP and WMS systems. Entered data into SIMS to load and manipulate data and to produce reports. Oversaw warehousing and storage practices and housekeeping. Transported goods from racks, shelves and vehicles. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Used propane forklift to load trailer at warehouse. Loaded flat bed by forklift and hand truck. Followed proper selection procedures as established by the company. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Maintained records required for compliance with state and federal regulations. Interacted with customers and vendors in a friendly and timely manner. Transported freight from origin to destination in a safe and timely manner. Checked load accuracy and stability before each trip. Receiving/ Stocker/ Inventory Assistant September 2007 to November 2010 Company Name - City , State Average 50 hours+ weekly/ $13.00 per hour Verify Orders and ability to interpret instructions, specifications, and work orders Process inbound shipments and stock them using a forklift quickly and efficiently In-check truckload shipments using MDS Apply and evaluate techniques for the identification, of issues concerning the efficiency and effectiveness of quality assurance procedures Perform procedure and functions that ensure the utilization of proper methods, duties that included conducting audits and inspecting devises Development and planning, programming and budget execution processes Provide assistance and advice to resolve complex quality assurance effectiveness problems Accurately established priorities and general procedures for use in planning daily workload Present information both orally and in writing Extensive knowledge of product characteristics and production maintenance or repair methods and processes Knowledge of standard safety and health practices and established policies and procedures Interpreting and applying specifications, technical data, regulations, policy, and other guideline materials Conducted studies, investigations, problem analysis and developing logical and documented recommendation Truck Loader/Case Pack/ Re-Pack August 2006 to September 2007 Company Name - City , State Average 45-50 hours weekly/ $16.00 per hour Implemented strategic shipping policies to achieve long and short-term sales targets. Inspected product load for accuracy and safely transported it around the warehouse. Loaded trucks proficiently and accurately Cross trained in several different departments Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Followed proper selection procedures as established by the company. Worked at a rapid pace to meet tight deadlines. Education High School Diploma : General , 2004 Ardmore High School - City , State , USA GPA: GPA: 3 General Member of football and basketball teams GPA: 3 University Center of Southern Oklahoma - Ardmore, OK, USAcompleted on semester at this university Prairie View A&M University Prairie View, TX, USAcompleted one semester at this university University of Central Oklahoma GPA: GPA: 5 Edmond, OK, USAComplete one full year at this university GPA: 5 Professional Affiliations YMCA as a volunteer coach for basketball Skills Dependable Learns new job assignments quickly 8+ years of warehouse, shipping, receiving, manufacturing, distribution, and 2+ years of sales experience | SALES |
CONSULTANT Experience Consultant January 2012 Company Name － City , State Provided programmatic and operational support for audit readiness engagement with the Defense Logistics Agency. Designed and implemented SOPs for on-boarding security process for 150 new hire contractors. Transformed difficult client relations into collaborative ones, facilitating smooth program management. Built resource management system to track and maintain contract requirements and sensitive personnel information. Enterprise Sales Account Manager November 2014 to Current Company Name － City , State Work with Director of Enterprise Sales to develop innovative business plans and sales strategies to build the enterprise sales unit from $0. Leverage relationships with engineering, marketing and customer support through internal training programs. Collaborate with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Actively manage the portfolio of all enterprise accounts totaling ~$40K of monthly reoccurring revenue. Developed and implemented standard operating procedures for onboarding all new enterprise accounts. Coordinate and manage major proposal processes from initiation to implementation. Increased monthly sales by 20% by implementing strategies to develop and expand existing customer base. Deliver exceptional account service to strengthen customer loyalty. Coordinator January 2014 to March 2015 Company Name － City , State Conducted expert meetings with companies needing expertise for coverage and adoption of their device technologies resulting in $30K revenue for the Center. Planned and executed annual GI Technology Summit's programming, budgeting, agenda, faculty invitations, and logistics such as travel, accommodations, and honorarium for faculty; led to generation of $350K in revenue. Prepared and managed all contracts, budgets, and invoices related to industry and physician expert relationships. Supported medical device registries and manage contracts, communications, and invoices with clients. Planned workshop on "How to Estimate and Reward True Patient-Centric Value in Innovation" in conjunction with the FDA to bridge gap between regulators, investigators, device companies, and payers and enhance collaboration leading to better understanding of roles and expectations in support of high-value healthcare. Legal Assistant January 2012 to January 2013 Company Name － City , State Prepared wills, living trusts, and other estate documents for clients with $1M+ net worth; generated $250K in revenue. Managed client accounts on My Personal DataSafe software; advised CEO on best practices, issue resolution and user experience to improve performance and reliability of software's technical architecture. Executive Assistant January 2005 to January 2011 Company Name － City , State Collaborated on a Maryland-Ukraine Business Accelerator proposal designed to facilitate commercialization of innovative ideas from Ukrainian entrepreneurs and act as catalyst for new product development. Researched, planned and recruited for a seminar involving Russian education organizations around the nation to discuss value of Russian language and education; consequently Mayor Katz granted the days of June 5-12 as the "Days of Russian Culture" in city of Gaithersburg, MD. Advised new business owners and facilitated process of registering their companies with their respective states. Performed bookkeeping and tax return preparation for domestic and international businesses. Provided customer support for clients with account issues and resolved discrepancies in their accounting records. Managed accounts receivable for 1,200 tax clients and collected over $50K in overdue payments. Collaborated with other administrative team members, human resources and the finance department on special projects and events.Served as a professional representative of the CEO to executive clients, investors and board members. Served as a liaison between company president and clients regarding client accounts and new business. Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Education Master of Science : Technology Commercialization , May 2015 THE UNIVERSITY OF TEXAS AT AUSTIN, McCombs School of Business － City , State Technology Commercialization Bachelor of Arts : Anthropology Biology , May 2011 UNIVERSITY OF MARYLAND － City , State Anthropology Biology Teaching Assistant for upper level Anthropology courses Languages English and Russian Interests Designated by the AGA as a 'SharePoint Super User' (2014)
Work Eligibility: Eligible to work in the United States with no restriction Additional Information Designated by the AGA as a 'SharePoint Super User' (2014)
Work Eligibility: Eligible to work in the United States with no restriction Skills accounting, accounts receivable, Agency, bookkeeping, budgeting, budgets, contracts, client, clients, client relations, customer support, English, Innovation, Languages, Logistics, Director, managing, meetings, MS Office, Enterprise, new product development, personnel, program management, programming, proposal, Russian, Russian language, Sales, strategy, Summit, tax, Teaching, Ukrainian, vision | CONSULTANT |
BUSINESS DEVELOPMENT CONSULTANT Career Focus Self starter, customer focused and detail oriented business professional with multiple industry business development experience complemented by staffing industry, and Human Resources experience, specializing in business implementation and recruiting. Proven track record of consistently exceeding corporate objectives and quotas. Highly articulate and persuasive communicator able to reach individuals and groups from all organizational levels. Ability to liaison between clients, Human Resources, sales and management. Strong writing, editing, and presentation skills. Extensive background in Networking, Building Customer Relations, Presentation, Sales & Marketing, Follow up, and Project Coordination. Highly skilled strategic thinker, able to plan and implement client orientation program that achieve organizational objectives and business development goals. Summary of Skills Microsoft Office Programs, SharePoint, PeopleSoft, ADP Payroll, and Internet applications and Research. Accomplishments Human Resources · Reduced employee turnover by 10% in one year. Sales & Marketing · Increased Accessory
World's revenue by 25% in less than 3 months. Recruiting · Developed recruiting plans, marketed, and hosted job fairs, which filled 120
hard to fill Building Inspector and Plans Examiner vacancies for The City of Houston's Permitting Center in
a period of six months, by sourcing and recruiting nationwide. Business Development
· Promoted
to the largest territory for Workforce
Solutions, post exceeding market share and customer loyalty annual goals, in just over the first quarter of
the year in the second largest territory for the organization. Business Management · Implemented an attendance disclaimer, which
significantly decreased hiring event cancellations in current Workforce
Solutions Center. Employee Engagement
· Earned 2nd highest fill rate in the
region for Workforce Solutions, by
improving quality of job postings, and actively encouraging Employment
Counselor and Staffing Specialist teams in aggressive recruitment efforts. Professional Experience Company Name City , State Business Development Consultant 01/2015 to Current Provide Human Resources, Recruiting, Screening, and staffing services to employers in assigned areas. Maintain and build relationships with new and existing clients by providing services, maintaining contact, attending networking events, and being actively involved with targeted professional organizations. Network through industry contacts, association memberships, and online. Maintain an understanding of employment and business related activities in assigned areas by analyzing data to identify business development opportunities. Understand clients' human resource-based needs and suggest appropriate products, provide advice, or otherwise address the issue. Follow-up with clients to ensure effective delivery of services and products rendered. Develop and process client contracts, renewals, and terminations. Company Name City , State Recruiting Specialist 01/2014 to 01/2015 Develop and execute recruiting plans. Market and advertise to reach a broader and wider market of candidates. Network through industry contacts, association memberships, and online. Implementation of programs, policies, and procedures towards workforce management. New employee on-boarding, Training and development. Administrative duties and record keeping related to the hiring process. Company Name City , State Owner 02/2011 to 08/2013 Operated a small business selling fashion accessories both locally, as well as online. Direct Sales and Business to Business Sales. Developed excellent rapport with all my clients. Increased revenue by 25% in less than 3 months. Company Name City , State Language Arts and Intensive Reading Teacher; Spanish Club Sponsor 09/2006 to 06/2010 Implemented community service to help benefit needy local residents with programs such as Coats off Our Backs, Can the Principal, Spring School Supply Drive, A Christmas Carol, Military Shoeboxes, and Club Clean-up. Successful in advancing students reading level by 88% in a period of one school year. Developed and taught lessons following the Voyager Instructional Model to improve students' reading skills. Taught all aspects of Reading, English Literature, Grammar, and Writing. Prepared students for the Florida's Comprehensive Assessment Test (FCAT). Company Name City , State Human Resources Manager 08/2003 to 08/2006 Developed job announcements, carried out and coordinated advertising, recruitment, interview and selection process. Administration of employee compensation and benefits, personnel policies, regulatory compliance, and performed quarterly reviews. Investigated, documented and resolved personnel issues and complaints at all levels within the hotel. Conducted final interview, reviews, reprimands, and exit interviews in order to ensure all labor laws were followed. Prepared and followed budgets for personnel operations. Education MBA : Business Administration Management University of Houston , City , State Bachelor of Arts : English Literature/Spanish University of Texas , City , State Teaching Certificate with Reading Endorsement City Languages Fluent in both English and Spanish. Skills Administrative duties, ADP Payroll, advertising, Arts, benefits, budgets, business development, contracts, client, clients, delivery, Direct Sales, English, fashion, hiring, human resource, Human Resources, Internet applications, regulatory compliance, Market, Microsoft Office Programs, SharePoint, Network, networking, PeopleSoft, personnel, policies, rapport, Reading, record keeping, Recruiting, recruitment, Research, selling, Sales, Spanish, staffing, Teacher Professional Affiliations Texas Veterans Commission Houston
East End Chamber of Commerce – Ambassador – January 2015 – present
Camara de Empresarios Latinos de
Houston – Member – August 2015 – present
Governor's Small Business Forum - Committee Member - September 2015
Houston Hispanic Chamber of
Commerce - Volunteer – October 2015 - present | BUSINESS-DEVELOPMENT |
OPERATIONS MANAGER Professional Summary Excellent time management abilities with sound relationship and building skills. Able to manage effectively at all levels, strong leadership skills and strong financial/analytical understandings. Developed and managed monthly and yearly budgets Implemented Total Quality Management (TQM) and empowered staff to maximize their growth potentials. Profit/loss statements (graphs) to show supervisors (CEO, President) month to month statements on how each department and/or company was doing, along with recommendations on what should be done to continue or improve on previous months and trends. Managed multiple sites Program development Hire and terminations of all employees Highlights of Accomplishments Increase profits by increasing both billing revenue and productivity of employees. Improve customer satisfaction through education and decreasing scheduling conflicts. Decrease loss revenue through billing department Working with customers and payments Educating customers on their responsibilities to pay Improve employee production Decrease the amount of employee sick time through incentive programs Highly analytical healthcare management professional combining more than 28 years of work in healthcare with proficiency in financial management, leadership and positive clinical outcomes. Skills Budgeting proficiency Strategic planning capability Analytical thinker Quality improvement competency Promotes positive behavior Accomplished leader Independent judgment and decision making Work History 03/2004 to 02/2008 Operations Manager Company Name – City , State Performed all business responsibilities for the Rehab Department of a Physician group practice. Program development, business growth, and customer service. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Recruited, hired, trained and coached on average of 3 new employees per year. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Reviewed customer survey information to prioritize areas of improvement. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication. Certified that equipment and supplies were properly maintained for quality patient care and safety. Identified process improvements in the day-to-day functioning of the department. Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting. 07/2000 to 02/2004 Healthcare Business Director Company Name – City , State Implemented business plans and growth potential through expanding outreach clinics and outpatient facilities. Increased awareness of hospital to outlying population through free clinics and community education. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Introduced, negotiated and implemented new projects to expand scope of engagement. Identified process improvements in the day-to-day functioning of the department. 03/1993 to 07/2000 Business Director Company Name – City , State Performed business duties to increase revenue through higher patient referrals by means of marketing strategies, decreased debt and increased overall profit so company could re-sell clinic for higher profit. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Interpreted and communicated new or revised policies to staff. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. 04/1989 to 02/1993 Business Manager Company Name – City , State Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Established and maintained systems that safely met residents' needs. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Routinely collaborated with department managers to correct problems and improve services. 06/1986 to 02/1989 staff/Business office Company Name – City , State Introduced, negotiated and implemented new projects to expand scope of engagement. Established standards for selection, promotion and termination of staff. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Education 1986 Bachelor of Science : Business Management/Healthcare University of South Alabama - City , State Business Management 1984 Associate of Applied Science : Human Services Monroe Community College - City , State Human Services Accomplishments Ordained Minister Skills business plans, customer service, marketing strategies, profit, Program development Additional Information Community/Volunteer Services Board Member: Greece Historical Society | HEALTHCARE |
HR DIRECTOR Summary Human Resource Professional
Confident, Resourceful Human Resources professional, with academic background in human resources management and hands-on experience hiring, training, orientating, and developing employees that currently serve in a one person role managing 63 employees for a fast growing organization. Highlights Analytical Skills Good Interpersonal Skills Organizational Skills Communication Skills Recruiting and Staffing Performance Management Employee Relations Selection/Recruiting Employee Orientation Training & Development Policy & Procedure Writing Detail Organization Staff Supervision Employee Records System On-the-job Training Job Analysis Cold Calling Internet Sourcing Compensation Labor Laws Labor Policies Equal Employment Opportunity Interviewing Discipline Issues Social Networking Recruitment Advertising Campus Recruiting OSHA Standards Employee Grievance Employee Verification Screen/Schedule Candidates Community Outreach Computer Skills Microsoft Office Word Excel Outlook PowerPoint Publisher Health Care IS HRIS Systems PeopleSoft Child Care IS Day Care Software QuickBooks Data Input Accomplishments Devised a successful recruiting plan for my employer, which resulted in 25 new employees in 2-months. Experience Company Name January 2014 to January 2015 HR Director State Communicate orally and written with children, parents, staff, volunteers, guardians, therapist, case workers with a variety of economic backgrounds, with clear and precise understanding withholding confidential or sensitive information with discretion. Develop, implement, and monitor training programs suitable for employee retention. Skilled in identifying problems, and determining accurate and relevance of information, by using sound judgment to generate and evaluate an alternative while making a decision. Develop policies and procedures, to include researching, drafting, editing and revising according to the federal, state, and county laws as well as assuring these policies and procedures are met. Pre-screen to ensure candidate is a strong fit for the position by matching individuals skills with the needs of the organization. Knowledge of federal laws eligibility status and procedures pertaining to the full array of benefits in order to provide advice and support to claimants. Provide facility with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops and leadership development education. Ability to interpret and analyze material and make well adjusted decisions from the analysis. Hiring staff and managing the overall image of the facility; developing job descriptions, interviewing candidates, maintaining staff development and education and, as well as, managing disciplinary processes. Ability to work with individuals to access needs, provide assistant, resolve problems, as well as satisfy any expectations. Ability to use data input software, methods, and procedures to meet the needs of the consumer; input and data retrieval and provide correspondences. Enter employee data accurately and efficiently into recruiting database; employee sick leave, vacation, work hours, pay, and annual leave. Served as Liaison between the agency and media/ advertising/sponsorships Create a budget and provide budget reports for events. Coordinates and administers the new hire on-boarding process. This includes ensuring all new hires have gone through all pre-employment requirements, maintains contact through the process with new hires and greets and reviews first day requirements with new hires and conducts new hire orientation. Responsible for operational and technical HR duties to include: computer entry and file maintenance; new hire orientation; maintenance of confidential personnel files and personnel actions in compliance with applicable legal requirements; maintain computer employee data information; miscellaneous employee requests; assist in exit process. Makes copies, faxes documents, prepares and processes mail and performs other clerical functions. Review for accuracy and completeness all data and documents required to process new hires, pay transactions, terminations, leave of absences, and other employee transactions for employees. Ensure that the appropriate forms and documents have been initiated for all of these transactions in a timely manner. Contributes to team efforts by accomplishing related results in a cooperative and supportive manner. Reviewing current organizational effectiveness and making recommendations for improvements. Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns Facilitate updates and random notifications for drug testing programs Responsible for overseeing personnel functions including compensation, benefits administration, FMLA, and compliance with Federal/State employment regulations. Works collaboratively with the management team to solve problems, set directions, and respond to health care business challenges. Ensures the development of departmental plans, goals, mission, policies/procedures, and budget. Managing and motivating staff to increase productivity and ensure business efficiency. Practices open-door policy to encourage employees to discuss grievances. Facilitates peer-to-peer and employee-manager discussion/mediations. Recommends and facilitates employee recognition, efforts, and events. Analyzed employment-related data and prepared required reports. Developed creative recruiting strategies that met anticipated staffing needs. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Conducted more than 60 interviews. Conducted reference and background checks on all job applicants. Company Name January 2010 to January 2014 Administrator Farrow State Company Name January 2005 to January 2008 Event Specialist State Company Name January 1996 to January 2005 Assistant Director State South Carolina Notary Public. CPR and First Aid. Education Webster University 2015 Financial Accounting * Managerial Accounting * Business Statistics * Business Law * Business Applications/Software * Finance * Business Communications * Business Management * Marketing * Marketing
*Management * Quantitative Methods * Human Resources Management * Contemporary Issues In Management * Organizational Theory * Business Policy * International Business * Production Management * Microeconomics * Macroeconomics * Labor Relations * Accounting Information Systems * Entrepreneurship. : Human Resources Management / Management and Leadership GPA: GPA: 3.45 GPA: 3.45 Human Resources Management / Management and Leadership Managing Human Resource * Organizational Behavior * Basic Finance for Managers * Training and Development *
Employment Law * Staffing and Selection * Compensation * Labor-Management Relations *Integrated Studies in Human Resource Management * Management * Management and Strategy * Managerial Leadership * Organization Development and Change * Integrated Studies in Management. Benedict College 2013 BS : Business Administration Business GPA: Management Honors Graduate Cum Laude GPA: 3.5 Business Administration Management Honors Graduate Cum Laude GPA: 3.5 Business Skills Accounting, Advertising, Analytical Skills, agency, Basic, benefits, benefits administration, budget, Business Communications, Business Law, Business Management, Child Care, clarify, clerical, Cold Calling, Communication Skills, Interpersonal Skills, conferences, Makes copies, CPR, database, drafting, editing, Employee Relations, faxes documents, Finance, Financial Accounting, First Aid, forms, Government, Hiring, HRIS, Human Resource Management, Human Resource, HR, Human Resources Management, image, Information Systems, International Business, Job Analysis, Kronos, Labor Relations, Leadership, leadership development, Law, legal, Managerial, Managing, Managerial Accounting, Marketing, meetings, access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Works, Negotiations, Networking, Notary Public, Organization Development, Organizational Skills, Organizational, payroll, PeopleSoft, Performance Management, personnel, Policies, Develop policies, Pricing, problem solving, Procedure Writing, processes, Procurement, Production Management, QuickBooks, file maintenance, Recruiting, Recruitment, researching, sound, staff development, Staff Supervision, Staffing, Statistics, Strategy, training programs, workshops, written | HR |
PUBLIC RELATIONS OFFICER Executive Summary Highly talented professional with more than ten years in accounting and supply operations acquired in the United States Navy, United States Army, and corporate environments.
Practiced in sophisticated inventorymanagementprograms.
Trilingual - English, Wafi and Igbo - Global understanding of world politics. Core Qualifications Operations management Staff development Inventory control Staff development Change management Compensation/benefits administration Policy/program development Compensation/benefits administration Policy/program development Cross-functional team management Staff training Staff training Professional Experience 01/2013 to 01/2015 Company Name Mentored, taught, trained and advised the Afghanistan National Police, National Interdiction Unit (NIU) Logistics personnel with all aspects of developing organized and effective logistics management systems in accordance with the MOI's Logistics Policy. The NIU is the Ministry of Interior's strike force for illicit narcotics trafficking. Advised and coordinated logistics support for the entire Sensitive Investigative Unit (SIU) and National Interdiction Unit (NIU) Regional Law Enforcement Centers throughout Afghanistan located in Kunduz, Jalalabad, Heart and Kabul. The PAE Warehouse in Kabul, Afghanistan is responsible for the implementation of Logistics matters in accordance with the company's Statements of Work (SOW). Additionally, it is also responsible for the development of property accountability, issue, receipt, and recovery of property issued to the Afghanistan Logistics Officers and Property Custodians. Trained, and Advised the Program's Warehouse, Sustainment, Property Book, Logistics Plans, Operations and Contract personnel on logistics matters that affect the accomplishment of the missions. Coordinated logistics sustainment and emergency resupply missions for 530 Afghanistan Counternarcotic elite police force in 2 Regional Law Enforcement centers located in Kunduz and Herat. Coordinates with quality assurance personnel to ensure that the goods meet an acceptable standard and generates positive feedback from clients. Hands on working experience in requirement gathering, reporting, documentation, process mapping, scheduling, planning, and data analysis. 01/2006 to 01/2011 Company Name LogisticsSupervisorin support of Global War On Terrorism (GWOT)ensuring the acquisitions, shipping and receiving materials for vital missions in Afghanistan, Africa and Iraq with expertise in Bookkeeping, Accounting, Inventoryand Management for the United States Navy. Contracting Officer for the FederalGovernment with purchase up to $500,000 Reviewed and processed all financial transactions on a timely basis, ensuring accuracy, completeness and compliance with all policies, procedures and regulatory requirements. Supervised and organizedadministrative functions with respect to inspecting, locating, storing, safe keeping, issuing, preparing, shipping, rotating, materials return and disposal of supplies and equipment as related to ground supply operations. Resource Advisor for the Department of Defense.Managed and tracked over $3million allocated to the Navy Seabees. Procured construction materials and support equipment for the Combined Joint Task Force Horn of Africa to sustain and complete vital projects in different parts of African continent. Developed logistical spreadsheet to track materials for Combined Joint Special Operations Task Force Afghanistan in support of Village Stabilization Operations. Streamlined efficiency of supply system resulting in $2M reduction in material and equipment for resale utilization by Defense Reutilization and Marketing Office. Facilitated movement of US personnel convoy, construction materials, office supplies and support equipment to other forward operating bases. 01/1996 to 01/2006 Public Relations Officer Company Name Utilized languageand knowledge of local culturein leading team of medical Professionals in training Nigerian villagers in health and prevention techniques as Humanitarian effort Employed conflict resolution techniques to assuage resistance and diffuse crisis situations Amongst contrasting ethnicities, customs, and cultures Saved U.S Government over $1M by initiating diplomatic relations with Afghani tribal leaders. Brokered vendoring arrangement to procure updated tools and materials to complete construction projects awaiting supplies from United States. Reduced project down-time from six months to one month, enabled continuous workflow and provided win-win diplomatic relationship between Afghan government and United States. Education 2004 Bachelor of Science : Accounting Enugu State University of Science and Technology Accounting 1995 Bachelor of Science : Microbiology University of Nigeria Nigeria Microbiology Interests Global War on Terrorism Operation Iraq Freedom
Reading Analyzing complex issues
Playing Soccer Army Achievement Medal Affiliations ACTIVE SECRET CLEARANCE and Moderate Risk Public Trust Additional Information AWARDS AND INTERESTS
Global War on Terrorism Operation Iraq Freedom
Reading Analyzing complex issues
Playing Soccer Army Achievement Medal Skills Accounting, acquisitions, Bookkeeping, Book, conflict resolution, clients, data analysis, documentation, financial, Government, inspecting, Law Enforcement, Listening, Logistics, logistics management, Marketing, materials, Office, win, Navy, personnel, Police, policies, quality assurance, receiving, reporting, requirement, scheduling, shipping, spreadsheet, Strategist, workflow | PUBLIC-RELATIONS |
CARPENTER APPRENTICE Professional Summary Former construction and carpentry worker committed to high-quality workmanship and safe environments. Over 4 years of hands-on experience working with remodeling projects in residential and commercial construction. Dedicated work ethic and exceptional attendance record. I am motivated to learn new trades and skills. Interested in growing career and fostering leadership capabilities. Professional Construction Laborer with excellent interpersonal skills. Works in timely and efficient manner to see tough jobs through to completion. Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral and written communication Materials handling New construction and renovation Drywalling Safety and compliance Work History Carpenter Apprentice , 10/2017 to 09/2019 Company Name – City , State Assisted with movement of materials and equipment to job sites Worked with master carpenters to install decks for both residential and commercial customers Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter Kept job site cleaned up properly and all debris disposed of in respective containers Interpreted specifications and construction drawings to understand tasks necessary to complete each job Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work Observed all OSHA and corporate safety regulations and procedures Led variety of projects from start to finish, including garages, residential homes and additions Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors Proactively managed projects to obtain 100% customer satisfaction for all custom work Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets Installed drywall, ceilings, trim and fabricated replacement trim and moldings Construction Worker , 08/2016 to 09/2017 Company Name – City , State Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding Consulted with customers to understand desires and help each owner meet individual property objectives Gathered and disposed of work site debris to remove safety hazards and boost team productivity Monitored materials inventory and requested items for restocking for each job Loaded and unloaded building materials used for construction Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads Erected and removed temporary structures such as trench liners and scaffolding to meet team needs Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized Education High School Diploma : 04/2010 Buffalo High School - City , State CSHO (Certified Safety & Health Official) , 01/2020 TEEX - City Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral and written communication Materials handling New construction and renovation Drywalling Safety and compliance Work History Carpenter Apprentice , 10/2017 to 09/2019 Company Name – City , State Assisted with movement of materials and equipment to job sites Worked with master carpenters to install decks for both residential and commercial customers Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter Kept job site cleaned up properly and all debris disposed of in respective containers Interpreted specifications and construction drawings to understand tasks necessary to complete each job Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work Observed all OSHA and corporate safety regulations and procedures Led variety of projects from start to finish, including garages, residential homes and additions Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors Proactively managed projects to obtain 100% customer satisfaction for all custom work Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets Installed drywall, ceilings, trim and fabricated replacement trim and moldings Construction Worker , 08/2016 to 09/2017 Company Name – City , State Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding Consulted with customers to understand desires and help each owner meet individual property objectives Gathered and disposed of work site debris to remove safety hazards and boost team productivity Monitored materials inventory and requested items for restocking for each job Loaded and unloaded building materials used for construction Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads Erected and removed temporary structures such as trench liners and scaffolding to meet team needs Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized | CONSTRUCTION |
BRANCH CHIEF INFORMATION TECHNOLOGY SPECIALIST Profile Motivated Information Technology and Cyber security professional with outstanding managerial and customer service skills, excellent written and verbal communication skills, seeks challenging position with an organization where I can make a big impact with my multifaceted experience, training and education. Excellent record of problem solving and achieving results in high-operations-tempo environments. Successful team leader and highly-motivated mentor with proven dedication to self and subordinate improvement.
*Superior knowledge of INFOSEC/NETOPS techniques to determine requirements for information technology equipment and systems. Excellent knowledge and ability to negotiate in financial control, budget systems, and security management. Working knowledge of budget and cost analysis processes.
*Thorough knowledge of Office of Management and Budget (OMB), Department of Defense (DoD) and U.S. Air Force regulations, principles and practices pertaining to logistics, INFOSEC/NETOPS, installations, and mission support functions. Exceptional ability to recognize and analyze problems, conduct research; summarize results, and make appropriate recommendations. Recognized expert in DoD planning, programming, budgeting and execution (PPBE) process.
*Expertise in capability planning in IT environment, enterprise technical/Certification and Accreditation standards, CCRI processes, procedures, security practices, and IA vulnerability tools i.e. ACAS.
*Ability to apply knowledge of current security tools, and techniques to execute Authority to Connect and Authority to Operate network systems.
*Thorough knowledge of SCADA systems operations, security, safeguards and protection
*SECURITY CLEARANCE: TOP SECRET (SCI) w/CI Polygraph Professional Experience 07/2014 to Current Branch Chief Information Technology Specialist Company Name － City Effectively oversee, manage, and evaluate multiple enterprise level IT programs, serve as senior technical
advisor and evaluator for programs using cutting edge technology for the Headquarters Air Force (HAF) command, control, communications, computer, intelligence, surveillance and reconnaissance (C4ISR). Establishes, develops, and maintains effective working relationships with top functional area managers, program managers, commanders, contractors, vendors, DoD and other non-DoD agencies, and communications and information personnel in the National Capital Region. Researches and recommends innovative approaches to resolve major IT problems. Performs more complex aspects of the project management, evaluation, and oversight responsibilities such as feasibility studies, systems analysis, systems development, implementation, systems integration, and problem resolution. 08/2009 to 07/2014 Information Technology Specialist (INFOSEC/NETOPS) Company Name － City , State Developed detailed operations plans and operations orders supporting cyber requirements at the strategic, operational, and tactical levels of cyber warfare. Enabled crisis action planning, development of strike packages and cyber effects to protect U.S. air, land, sea, space, and cyberspace domains. Collaborated with Defense Information Systems Agency and other US Government partners to develop and implement directives for Global Information Grid (GIG) operations. Developed information operations and computer network operations plans, including defensive computer operations planning, to ensure support Geographic Combatant Commanders' intent. Made recommendations to posture GIG to respond to emerging and current threats. Supported Defend the Nation (DTN)-China Operation Planning Team with technical, INFOSEC doctrine, appropriate technologies, techniques, and tools. Coordinated changing mission parameters with US/Allied/Coalition partners: identified and prioritized Intelligence Community cyber requirements and provide intrusion response planning. Made substantive recommendations to NetOps policy, doctrine, capability developments. Utilized INFOSEC existing policy guidance as it pertains to threats, operating environment and operational requirements. Provided expert analysis of ongoing Net/Ops events, malicious activity and trend analysis. Developed operational plans and orders to counter malicious activity and mitigate identified or potential threats to the GIG. 09/2006 to 08/2009 Senior Technical Analyst Company Name Technical lead on digital media projects, guided teams to solutions that leveraged technical capabilities. Defined requirements for computer-based systems that supported electronic publishing Air Force wide. Achieved accurate and timely publication of electronic publications and forms. Ensured documentation of requirements for systems administration and information tasking orders. Served as technical lead on electronic publishing development and integration teams. Ensured all development was consistent with Air Force guidance. Established policies and procedure to manage the Air Force Electronic Publishing Program. Analyzed software development, configuration management, testing, maintenance manuals, training manuals, tutorials, procedures, reports, computer-based training and data management. Represented the Office meetings of interagency and inter-command groups concerned with development and support planning using state-of-the-art techniques in electronic publishing areas. 08/1998 to 09/2006 IT Specialist Company Name － City , State Managed computer support , cost analysis, and acquisition to support ANG work plans. Lead teams to execute Air National Guard budget for computers and associated technologies. Proven ability to formulate, justify, and defend assigned programs and projects. Demonstrated knowledge of cost comparison procedures, directives, and communications. Communicated effectively in written and oral mediums. Provided technical direction concerning the acquisition of hardware and software for the entire Air National (ANG). Performed analysis and evaluation of hardware and software to provide the best technical solution. Advised components of the ANG on acquisition, procurement, maintenance and feasibility for adoption of information technology hardware and software. Education M.S : Public Administration, Government Law Sul Ross University － City , State Public Administration, Government Law B.S : Psychology, Education Morgan State University － City , State Psychology, Education Jun-2014 SPECIALIZED TRAINING _
*Security + Certified, CE 20- Aug-2011 *Cyber 200 Advance Continuing Education Course 26- Sep-2010 *Basic Computer Operations Planner's Course 24- Sep-2009 *DISA Action Officers Course 10-Dec-2009
*DOD Information Assurance Boot Camp 06-Nov-2009
*Computer Network Defense/Computer Network Threat 24- Skills Air Force, art, Agency, Basic, budget, oral, hardware, Computer Operations, configuration management, cost analysis, data management, Dec, direction, documentation, edge, feasibility studies, forms, functional, Government, Information Systems, information technology, computer support, meetings, Office, enterprise, Network, personnel, policies, problem resolution, procurement, project management, publications, publication, software development, strategic, systems administration, systems analysis, systems development, systems integration, training manuals, trend, written | INFORMATION-TECHNOLOGY |
ASSISTANT TEACHER Summary Energetic Childcare Provider with 7+ years working with children in settings such as a day care center, in home nanny, and elementary schools. Works well as part of a team while following all teacher-driven directives. Proactive and self-sufficient in
creating innovative ways to deliver curriculum. Skills Positive reinforcement methods Professional babysitter and nanny Qualified tutor Understands developmental disorders Active listener Infant, toddler and preschool curriculum expert Skilled in working with special needs children Reliable and punctual Friendly Cheerful and energetic Behavior management techniques Playful Engaging Active listening Arts, crafts and games Calm under pressure Self-motivated Certifications First Aid, CPR, and CPI Certified. Experience 04/2016 to Current Company Name － City , State Promoted good behavior by using the positive reinforcement method. Taught basic education principles while complying with IEP and ARD goals. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Administered medication and minor first aid to sick and injured students. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. 09/2015 to 04/2016 Assistant Teacher Company Name － City , State Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher. Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. Organized small groups of children while transitioning to and from outdoor play. Administered medication and minor first aid to sick and injured students. Dressed children and changed diapers. Communicated regularly with parents about daily activities and behaviors. Offered parents detailed daily reports that outlined their child's day. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. Encouraged child involvement in classroom experiences. 09/2016 to 09/2017 In Home Nanny Company Name － City , State Organized activities that developed child's physical, emotional and social growth. Redirected child to encourage safe, positive behaviors. Physically and verbally interacted with child throughout the day. Made nutritious snacks and meals for child. Established and maintained a safe play environment for the child. Monitored child's play activities to verify safety and wellness. Taught child personal care behaviors, including toilet training and feeding. Education and Training 2013 High School Diploma Crossroads College － City , State Skills Being able to work as a a team to help de-escalate situations. | TEACHER |
BILLING ACCOUNTANT Summary Detail-oriented billing professional with 11+ years experience applying exceptional customer service and resolving complex billing issues. Highlights Self-starter Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training and development Accomplishments Research Investigated and analyzed client complaints to identify and resolve issues. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Organization Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Experience 01/2011 to 01/2012 Billing Accountant Company Name － City , State Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Ranked as most effective billing representative in the department out of 18 representatives. Prepared a broad range of customized invoices to individuals and commercial accounts. Expressed appreciation and educate customers on the products and services available. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines. Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. 01/2009 to 01/2011 Billing Representative Company Name － City , State Coordinate and complete administrative functions to facilitate and maintain accurate billing for customers. Perform task associated with processing of all non-standard/standard billing request. Maintenance contract, consolidations and revisions to supporting documents. Process all non-standard/standard billing request which include hardware billing, web submittal, E-software shipments, process credit cards payment, direct shipment, proformas, consolidated billings and billing due list. Perform non-revenue billings as well as credit adjustments, contracts and other billing requests as required. Maintain files of generated billing documents. Resolution of incorrect information to correctly bill a customer. Assist manager with administrative functions when necessary. 01/2000 to 01/2007 Billing Specialist Company Name － City , State Works a number of detailed revenue based reports and ensures the accuracy of invoicing. Maintains current business records received and responds to customers inquires, as well as sales and services. Research and resolving billing discrepancies. Responsible for handling monthly client billing and invoicing. Interfaces on the phone with customers, internal sales and service employees in resolving billing discrepancies. Interfaces with credit representatives to correct errors identified through the collection process. Occasional collection calls Process manual invoices. Establishes customer contracts in billing systems. Support multiple contract types and manage complex billing rate agreements. Organize invoices by billing type and maintain documentation to facilitate audits. Assist manager(s) in problem solving. Invoiced projects, periodic maintenance agreement, and transactional data consistent with contracts and/or purchase orders. 01/1999 to 01/2000 Billing Administrator Company Name － City , State Consistently billed customers in a timely manner. Process manual invoice. Maintain high level on internal and external customer satisfaction while achieving business objectives. Provide administrative support in the areas of revenue generation and accounts receivables. Work effectively with the credit, marketing and procurement department, executive management, and sales personnel to ensure best possible account service. Validates purchase orders for accuracy. Occasional collection calls. Education Bachelor degree : Business Administration Belize America Business Administration Additional Information AWARDS
*Recipient of achievement award for exceeding target.
*Received special thanks and recognition certificate for participation on team that exceeds objectives. Skills Account management, accounts receivables, administrative functions, administrative support, billing, billings, billing systems, clarify, hardware, consolidations, contracts, credit, client, customer satisfaction, executive management, Filing, invoicing, marketing, Works, organizational skills, personnel, problem solving, Processes, procurement, Maintain files, maintain documentation, Research, sales, phone, type | ACCOUNTANT |
BUSINESS DEVELOPMENT MANAGER Summary Understand property insurance policies 12 years' experience evaluating and valuing fixed assets and building values within a high volume environment Understanding of insurance and accounting capital asset valuation, using direct, standard and normal costing techniques with consistency and accuracy Extensive knowledge of an appraisal and the appraisal review process and its guidelines as it pertains to government specifications such as USPAP Proficient in GASB, CSAM, SACS, GAAP requirements Experience Business Development Manager 01/2014 to Current Company Name Developed a West Coast presence for CBIZ Valuation Group in the Public Entity and Private Sector segments Developed and managed a cultivated sales pipeline for the follow sales territory: California, Arizona, New Mexico, Utah, Nevada, Texas, Oklahoma, Alaska and Hawaii Successfully cold called commercial insurance brokers and risk managers to set sales meetings for new opportunities Attended and exhibited in insurance related conferences throughout sales territory and nationally. Branch Manager Trainee 08/2004 to 06/2005 Company Name City , State Helped achieve branch's sales and margin goals Ensured positive customer service experience by effective management of rental process Maintained positive individual sales goals and customer service goals Grew branch sales using business to business sales tactics Maximized sales margin by upselling customers to higher-priced services and ancillary products. Senior Project Manager 06/2002 to Current Company Name City , State URMIA, PRIMA, AGRIP and FIRMA Signed a Risk Pool of Southern California Cities within my first year Signed a fortune 500 company for a multiple year contract In talks with multiple other fortune 500 companies for multiyear contracts Signed multiple school districts in California to build our brand in the West Signed master agreements with national insurance broker for appraisal services Over doubled my sales revenue and pipeline year after year. Project Manager, Staff Appraiser, Assistant Appraiser, Intern Account manager for the company's largest West Coast client; assist with assigning work to appraisers, review of projects; status log updates, maintain positive relationship with client, handle all questions/concerns client has Responsible for training staff appraisers on all aspects of their position Perform appraisal of buildings for insurance and accounting valuation. Inspect and analyze construction materials, building components, and building additions Handle all matters such as site visits and address concerns, questions, or discrepancies regarding the scope of the project. Responsible for project completion and ensuring client satisfaction Perform inventory and valuation of fixed assets for accounting and insurance reporting. Determine depreciation methods, useful lives, and valuation of fixed asset Able to manage the largest, most complex projects (inventory and re-inventory projects, insurance or accounting projects, school districts, cities, Risk Pools, wastewater treatment facilities and infrastructure assets) and complete majority of projects in less than the budgeted hours and expenses Oversee daily activities of staff, allocate projects to project managers, and monitor productivity. Ensure high standards of quality, accuracy, and safety Manage project budgets and project hours to ensure profitable projects Proactively improve client relationships with direct involvement with clients and vendors. Education B.A : Business Administration December 2003 University of Wisconsin City Business Administration Skills accounting, budgets, business development, Computer literate, concise, conferences, conflict resolution, contracts, draw, client, clients, customer service experience, customer service, Detail oriented, fixed assets, focus, Inspect, insurance, inventory, leadership, management skills, materials, meetings, Microsoft Office Suite, Windows, organizational, Profit, quality, relationship building, reporting, safety, sales, scheduling, sound, strategist, Valuation, verbal communication skills, wastewater treatment, written Professional Affiliations Risk Management Society (RIMS), California Association of Joint Powers Authorities (CAJPA), Public Agency Risk Management Association (PARMA), Public Risk Management Association (PRIMA), University Risk Management & Insurance Association (URMIA), Association of Governmental Risk Pools (AGRIP), Food Service Industry Risk Management Association (FIRMA) Involved in numerous insurance organizations regionally and nationally including: San Diego, Orange County, Los Angeles, San Francisco, Nevada, Oregon and Utah Chapters of RIMS San Diego RIMS Chapter Golf Committee Member San Diego/Imperial Valley + Southern California PARMA Chapters | BUSINESS-DEVELOPMENT |
HR GENERALIST Professional Profile Responsible administrative support professional with extensive experience in Project Management and Finance environments. Organized and detail-oriented with strengths in project management and inventory control. Certified Professional in Human Resources (PHR) with additional state certification from US Armed Forces offering a 9 year HR career distinguished by commended performance and proven results. Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Qualifications Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration HR Program/Project Management Orientation & OnBoarding HRIS Technologies Training & Development Performance Management Organizational Development HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP) MS Office (Word, Excel, PowerPoint, Access, Outlook) Relevant Experience Improved department efficiency 80 % through implementation of strategic workflow and process improvements. Managed major office relocation with only one day of downtime. Improved department efficiency 80% through implementation of strategic workflow and process improvements. Experience HR Generalist 12/2004 to 01/2012 Company Name City , State Provides voice and data communications systems for small and midsized companies. 2004 present Recruited to help open new company HR branch in Germany guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures recruit employees create group benefits databases and develop orientation, training and incentive programs. Manage leave of absence programs and personnel records administer benefits enrollment and programs administer HR budget and handle HR generalist workplace issues. Key Results: Played a key role in ensuring the successful launch of US Army office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new employee orientation. Fostered a teamwork/open door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program, creating a flexible and well received tool that was later adopted company wide. Revised job descriptions across all levels and 50+ categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Supervisor Company Name City , State Leading home healthcare company employing 4,500 professionals. HR Representative Company Name HR Assistant Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Cochaired annual flexenrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained 25member management team on interviewing techniques and best practices, conducting workshops and oneonone coaching sessions that contributed to sound hiring decisions. Codeveloped company's firstever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes. Devised creative and costeffective incentive and moraleboosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reworked newhire orientation program to include HR information and company resources. Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions inhouse to reduce billable hours from 200+ to less than 15 per month. Education Associate of Applied Science : Business Administration 2016 Ecotect Institute City , State , United States Worked concurrently during college as a sales rep and team supervisor for
ABC Video Store. Affiliations Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security. Skills ABC, ADP, ADR, benefits, Benefits Administration, budget, coaching, US Army databases, driving, Employee Relations, training
employees, special events, senior management, hiring, home healthcare, HRIS, Human Resources, HR, insurance, legal, managing, meetings, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, Enterprise, Organizational Development, PeopleSoft, Performance Management, personnel, policies, processes, Project Management, Recruitment, recruiting, sales, sound, Structured, supervisor, teamwork, Video, voice and data, workshops | HR |
ADMINISTRATIVE ASSISTANT Summary Performance-focused leader eager to offer dynamic customer service / administrative assistance, business support, data / recordkeeping, and client relations talents toward maximizing your success within a growth-oriented role. ADMINISTRATIVE OPERATIONS * ACCOUNT MANAGEMENT * DATA / RECORDKEEPING * BILLING / INVOICES * CUSTOMER SERVICE APPOINTMENT SCHEDULING * SUPPLIES ORDERING * INVENTORY CONTROL * WORK PRIORITIZATION * BUSINESS BOOKKEEPING REGULATORY COMPLIANCE * MULTI-LINE TELEPHONE MANAGEMENT * PROCESS IMPROVEMENT * STRATEGIC ANALYSIS / PLANS Integral team player who plans, prioritizes, and completes tasks within fast-paced environments. Excellent communicator who seamlessly interfaces among executives, business peers, and customers. Solutions-focused professional who offers a quick-learning nature to succeed in diverse business areas. Ambitious self-starter who expertly handles confidential responsibilities while maintaining quality service. I am seeking a Customer Care Professional role, and am submitting my resume for your review. I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer cross-functional experience in Customer Service/ Administrative Operations, Account Management, Data / Recordkeeping, Business Bookkeeping, Billing / Invoices, Supplies Ordering, and Inventory Control, and am well-versed with Customer Service, Workflow Prioritization, Strategic Analysis / Planning, Process Improvement, and Regulatory Compliance, among other areas. To complement my background, please note that I attained a Medical Assistant Certificate from Ross Medical Education Center and am certified in CPR / BLS by the American Red Cross. Most recently, as an Customer Care / Administrative Assistant with Rollizo's Information Technology Services (RITS), I expertly performed all forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling billing and data management, and providing operational support. As this is just a sampling of my job history, please refer to my enclosed resume for additional experience. You will find me strict and self-disciplined enough to follow precisely all company policies, and to be a solutions-driven professional who can demonstrate a track record of organizing complex business initiatives, defining key priorities, and meeting targeted goals. In addition, I can plan, coordinate, and complete high-level projects within fast-paced, deadline-oriented environments while streamlining processes to increase overall productivity, efficiency, and quality of end results. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company. Personal Information I look forward to hearing from you, and thank you in advance for your careful consideration.
Sincerely,
Tina L. Gayden Skills administrative support, bookkeeping, counseling, CPR, clientele, client, clients, customer service, data entry, data management, Email, image, Internet Applications, managing, meetings, mentoring, Microsoft Office, office, quality, scheduling Additional Information I look forward to hearing from you, and thank you in advance for your careful consideration.
Sincerely,
Tina L. Gayden Experience Administrative Assistant January 2012 to January 2013 Company Name － City , State Utilized broad scope of industry knowledge and dynamic customer service and administrative support acumen toward performing forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling tense client related issues and data management, and providing operational support. Advocate / Medical Assistant January 2010 to January 2011 Company Name － City , State Strategically steered confidential patient pregnancy testing services, including objectively counseling and mentoring clients per individual needs, as well as accurately maintaining all client records and medical files. Optimized operations efficiency by performing key data entry, bookkeeping, and appointment scheduling. Home Healthcare Aide January 2007 to January 2012 Company Name － City , State Cultivated a high-quality business image with superior services by exceeding home healthcare standards, including completing errands and transporting clients to appointments, as well as performing housekeeping. Home Healthcare Aide January 2007 to January 2008 Company Name － City , State Played a vital role in performing routine housekeeping duties (e.g. washing dishes / clothes, making beds) for diverse clientele, including participating in frequent grocery shopping excursions per individual client needs. Education Medical Assistant Certificate ROSS MEDICAL EDUCATION CENTER
CPR / BLS Certification - American Red Cross
Microsoft Office * Email / Internet Applications | HEALTHCARE |
EXECUTIVE DIRECTOR Professional Summary An accomplished, skilled leader bringing 28 years of management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Proven success in Association Management, including all business skills necessary in leading a small business. Excellent communicator in both written and verbal form with successful track records acting as both a direct supervisor and as a liaison between staff and Association Board of Directors. Consistently meets or exceeds both short and long term corporate goals for growth. Proven leader in conference and meeting management including all aspects from meeting space and hotel negotiations, to speaker travel and networking, to attendee registration. Successful track record as a grant writer for projects for non-profit organizations. Skills Effective leader Consistently meet goals Project management Experienced in legislative processes Customer service-oriented Exceptional interpersonal communication Budget development Accounting software Long-term business planning and execution Negotiation Effective communication Staff training/development Executive presentation development Constant Contact Print advertising Public relations Special events planning Accomplished manager Public speaking talent Non-profit management Contract negotiations Excellent planner and coordinator Accurate and detailed Advanced MS Office Suite knowledge Conference planning Project planning Work History Executive Director , 07/2012 to 02/2015 Company Name – City , State Created new revenue streams through addition of two new fundraising events including a gala/dinner and 5K run . Exceeded company objectives in selling exhibitor booths and in attendance at the annual convention. Exhibitor booths increased from 2%-8% yearly through the drought years of 2006-2008 and similarly in economic downturn for horticulture in 2009-2012 while other industry tradeshows and conferences experienced declines nation wide. Prepared in-house databases to process conference and training session registration and annual conference registration. Largest number of attendees was 3,199 for annual conference; however, most annual conferences served 2,200 attendees. Managed projects for 36 volunteer Board of Director members, 6 committees and 5 regional chapters. Prepared and distributed payroll for staff of three direct reports. Complied annual recommendations for end of fiscal year budgets. Prepared meeting minutes and developed action lists for staff. Oversaw daily office operations for staff of three employees. Planned and conducted industry training meetings and Association Chapter meetings up to two per month, including handling all meeting details and registration processes. Negotiated prices and terms of sales for all meeting space, food and beverage purchases and hotel contracts. Launched new website in October 2014 to enhance on-line presence of Association. Networked and interacted with other professionals through the Nursery and Landscape Association Executives of North America to optimize industry connections. Prepared income statements and balance sheets and projected cash flow. Managed business finances, including paying vendors and suppliers for products services rendered. Directed planning, budgeting, vendor selection and quality assurance efforts. Represented the organization to customers, the public, government officials and other external sources. Developed legislative policy with Director of Public Affairs and managed implementation of policy. Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences. Wrote press materials and made presentations to media representatives. Attended 3-5 external trade shows each year to preserve company relations with distributors, customers and media personnel. Planned and organized seminars, meetings and annual planning retreats. Created messages, position statements and other corporate communications based on company's objectives. Created new revenue streams through grant writing with both the State of Georgia and the United States Department of Agriculture. Successful in adding over $250,000 in grant revenues for the Association. President, Owner , 06/1998 to 07/2012 Company Name – City , State Provided Association Management, meeting planning, conference planning and in-house registration processes for various associations including National Association of Pond Professionals, Georgia Green Industry Association, Georgia Turfgrass Association, Georgia Turfgrass Foundation Trust, Georgia Vegetation Management Association as well as providing only registration services to several other organizations. Responsible for all aspects of Association Management including staffing, budgets, AP/AR, public relations and public affairs, to include lobbying at both the state and national level. Executive Director , 08/1986 to 06/1998 Company Name – City , State Association management as outlined in GGIA position from 2012-2015. Statistician , 04/1983 to 06/1988 Company Name – City , State Managed state database of over 150,000 agricultural professionals. Prepared programming through Martin Marietta Data Services to select survey respondents for agricultural production services in Georgia that would ensure mathematically accurate survey results. Prepared quarterly Consumer Report Index that calculates pricing increases/decreases in consumer goods such as dairy products, meat products, etc. Education Bachelor of Science : Marketing Education with Business Electives , 1985 The University of Georgia - City , State Recipient of Ty Cobb Scholarship Graduated Magna Cum Laude President of the Distributive Education Clubs of America Associate of Science : Core Curriculum with Business Electives , 1982 Abraham Baldwin Agricultural College - City , State Recipient of George and Annie Sosebee Scholarship Served on newspaper staff First ABAC student inducted into Phi Theta Kappa National Honor Fraternity Hall of Fame Recipient of the ABAC Student of Distinction in Business Recipient of the ABAC Student of Distinction in English President of Phi Theta Kappa National Honor Fraternity | AGRICULTURE |
ENGINEERING AIDE Professional Summary Resourceful Facilities Tech with solid background in preventative maintenance repair.Talented Facilities Tech with more than 3 years of experience developing and executing maintenance programs. Excellent troubleshooting skills.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Highlights q Mechanically-inclined q Diagnosis and repair q Skilled concrete finisher q Preventative maintenance q Dexterous with hand tools q Suspension and alignment q Strong attention to detail q Brake systems expertise q Troubleshooting q Brake repair and replacement q Responsible and reliable q Strategic thinker q Excellent problem solver q Self-starter q Decisive q Critical thinker Accomplishments Machine Troubleshooting q Performed effective troubleshooting of [machines/systems] [number] per [week/month/year]. Repaired broad range of [machines or systems] including, [types of machines or systems] using [tools].Problem Diagnosis q Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Documentation q Reported and documented unsafe conditions, equipment and/or injury. Training q Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures. Equipment Maintenance q Performed routine maintenance on equipment on as-needed basis. Inventory Control q Restocked and organized items as necessary and as directed. Machine Repair q Detected machine malfunctions and problem-solved accordingly. q Repaired, maintained and replaced parts on dies. Skills Work History Engineering Aide , 12/2006
to 04/2009 Company Name – City ,
State Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects.Computed load and grade requirements and material stress factors to determine design specifications.Wrote daily detailed reports logging work progress for quality assurance purposes.Completed all repairs and maintenance work to company standards.Planned work and determined appropriate tools and equipment.Took care of facility equipment, grounds, roads and fences. Service Technician , 08/2004
to 12/2006 Company Name – City ,
State Followed checklists to verify that all important parts were examined.Serviced air conditioning, heating, engine- cooling and electrical systems.Rebuilt faulty assemblies, including steering systems and linkages.Examined vehicles to determine the extent of damage or malfunctions.Specialized in servicing brakes and fuel systems.Communicated with customers regarding vehicle issues and potential repairs.Repaired and replaced belts, hoses and steering systems.Executed all phases of power system tear down and repair.Operated pneumatic tools and air compressors.Removed and replaced tires, shocks, struts and brakes.Contributed to repeat and referral business by using strong customer service and problem solving skills.Repaired and replaced radiators and water pumps.Organized work records and filed reports.Transported customers to and from the shop for the customer service program. Concrete Finisher , 05/1997
to 07/2004 Company Name – City ,
State Shaped and built roads using large construction equipment.Operated a bulldozer to properly deploy waste products at compactors.Documented daily equipment inspections and submitted daily inspection forms to supervisor.Performed daily maintenance to the machine cab and wheels.Operated equipment safely and efficiently at all times.Serviced and maintained vehicles and heavy equipment.Correctly used aggregate sizes and classifications for all road construction.Listened to warning alarms and responded accordingly.Loaded proper materials while abiding by all safety and legal standards.Obtained proper signatures as required.Monitored various gauges during vehicle operation and investigated and repaired any abnormalities.Operated and maintained a forklift truck in a safe and efficient manner.Retained shop order segregation during yard movement.Set and read grade stakes to construct roads, parking lots, building pads, landfills and sediment ponds.Executed daily pre-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies.Completed all repairs and maintenance work to company standards.Counted and verified orders picked to ensure accuracy.Planned work and determined appropriate tools and equipment. 05/1989
to 06/1996 Company Name Followed checklists to verify that all important parts were examined.Organized work records and filed reports. Education Diploma : General Studies ,
1 1986 Maury High School - State General Studies Industrial Maintenance Industrial Engineering, Production Engineering, Mechanical Engineering and
Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and
Process Technology ,
Lamar Institute of Technology - City ,
State GPA: GPA: 4.0 Industrial Maintenance GPA: 4.0 Industrial Engineering, Production Engineering, Mechanical Engineering and
Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and
Process Technology Skills customer
service, customer service, documentation, forklift, forms, legal, materials, policies, problem solving skills, progress, quality assurance, read, repairs, safety, struts, supervisor, tear | ENGINEERING |
SENIOR DIGITAL DESIGNER Experience 02/2012 to Current Senior Digital Designer Company Name － City , State Provided designs and creative direction for custom content in Best Buy's Digital Weekly Ad. Worked as a leader in following brand standards and best practices while exploring new designs. Designed vendor-paid premium ad space and special promotions. Led weekly client meetings to review and assess content and plans for the weekly ad. Built and edited wireframes to lay out product, promotional messaging, and video content for the
best user experience. Directed product photo shoots on-set, both with and without talent/models. Designed covers and internal pages for Best Buy's weekly newspaper ad and buyer's guides. Directly managed, reviewed work of, and mentored production artists. Worked closely with internal project managers and QC team to ensure all deadlines were met and
final product was launched and functioning properly. Collaborated with front-end developers on new animations, designs, and site functionality. Served as backup to front-end developer, working with basic HTML and CSS code. 07/2011 to 06/2011 Mac Operator/Prepress/Plating Specialist Company Name － City , State Edited and optimized client-provided digital art files to produce high quality digital, lithographic and
flexographic print materials. Worked with CSRs and prepared customer and pressroom proofs to ensure accuracy of image
quality, color, text, and layout. Operated and maintained multiple plating machines and software calibrations to prepare plates for a
range of different sized lithographic presses and substrates. Verified both plates and pressroom proofs for quality and accuracy before sending to press. 05/2011 to 11/2011 Production Artist/Graphic Designer Company Name － City , State Partnered with Best Buy Mobile marketing team to design, refine and produce in-store signage,
weekly flyers, traditional and digital billboards, and other quick-turn promotional materials. Produced print-ready art for store grand openings and special promotion flyers and coupons. Designed icons representing brand promises to be used in retail stores. Created concepts for cover and interior pages to monthly Buyer's Guide catalog. Provided design and production assistance for presentation materials as needed. 02/2010 to 07/2010 Freelance Production Artist Company Name － City , State Designed and created customized products using a variety of resources and media to meet
customer specifications and timelines. Prepared digital art files including reviewing text, checking image quality, fonts and crop marks to
ensure print integrity for projects using large-format flatbed and roll-fed printers. Managed e-mail accounts and FTP site for incoming orders, downloaded artwork, wrote up job
tickets and communicated directly with customers regarding file issues and project specifications. Created, programmed and executed dielines for digital cutter/router using a variety of software to
ensure precise cutting on the finished product. Provided graphic design services to customers in need of artwork. 03/2009 to 12/2009 Production Artist Company Name － City , State Effectively managed multiple projects and timelines for temporary and permanent in-store and POS
signage; built final print ready files in alignment with Best Buy's brand strategy. Collaborated with Art Directors and Project Managers for event and special promotion signage. Ensured vendor-provided artwork fit current templates, brand standards and style guides by
reviewing layout and adjusting as necessary while maintaining the integrity of the vendor's images. Preflighted files for proper resolution, layout, and specifications and created hi-res PDFs according
to current standards to send to print vendor. Packaged and sent files to international print vendor for translation and approval; provided direction
on layout as necessary to comply with international corporate standards. Built design mock ups and presentation boards as needed. 03/2008 to 03/2009 Digital Prepress Operator Company Name － City , State Managed time and workflows to preflight and process digital files for direct-to-plate, direct-to-screen
and digital presses to maintain productivity and quality. Worked cross-functionally with production artists, designers, job planners and outside vendors to
troubleshoot and prepare artwork for production and ensure high quality store signage. Performed color calibration and adjustment for large-format digital press; ensuring accurate
reproduction of Best Buy brand colors, both Pantone and process. Provided prepress/production support to in-house press operators, designers, and external vendors. Software Expertise
Adobe Creative Suite (CC), Microsoft Office Suite, QuarkXpress, OmniGraffle Professional, Extensis
Suitcase, SharePoint, LinoType Font Explorer. Education 2001 Bachelor of Fine Art University of Wisconsin － City Skills Adobe Creative Suite, photo, Ad, Art, backup, brand strategy, calibration, catalog, color, content, creative direction, CSS, client, direction, e-mail, FTP, graphic design, basic HTML, image, Explorer, layout, marketing, materials, meetings, messaging, Microsoft Office Suite, SharePoint, newspaper, developer, POS, prepress, press, printers, promotion, promotional materials, quality, QuarkXpress, quick, retail, router, translation, troubleshoot, video | DESIGNER |
CONSTRUCTION ENGINEERING SUPERVISOR Summary Skilled security professional with 20 years providing security services in federal buildings, corporate settings, apartment complexes, retail facilities and construction sites. Security Officer accomplished in securing and protecting governmental science and technology facilities. Brings techniques gained from a background in law enforcement training. Protective services professional with strong law enforcement background. Approaches each case with a high level of professionalism, offering each case its proper due diligence. Highlights Department of State Secret Security Clearance Natural leader Weapons training First Aid training ( 2016 ) Security personnel training Windows Vista Accomplishments Awarded by management with several official commendations for personal achievement and contributions to the team. Promoted to Staff Supervisor after 6 years of employment. Experience Construction Engineering Supervisor January 2012 to January 2013 Company Name － City , State Supervised the construction, repair, and utility of buildings, warehouses, and fixed bridges, port facilities, and petroleum pipelines. Read and interprets construction drawings. Estimate material, time, labor, and equipment requirements. Inspects structures and facilities to ensure compliance with specifications. Combat Engineer January 2000 to Current Company Name － City , State Detailed understanding of the interrelationships of circuits. Perform such tasks as making circuit analyzes, and tracing relationships in signal flow. Use complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment. Reads, interprets, and plots maps, overlays, and photos; develops and uses engineering tools. Determines limiting slopes, curves, stream velocity, and gap widths. Assembled structural parts and components to meet requirements for preserving structural integrity and low observable qualities, posted entries and maintained maintenance and inspection records. Provide the US Army with hands-on and over-the-shoulder radio and communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators and BKP frequency counters, Boonton modulation meters and TEK 4ch oscilloscopes. Assist in developing communication system maintenance management and repair program Advise maintenance personnel on the basic and intermediate maintenance, troubleshooting, repair and service of LMR HF/ VHF communications equipment. Combat Engineer January 1992 to January 2000 Company Name Detailed understanding of the interrelationships of circuits. Perform such tasks as making circuit analyzes, and tracing relationships in signal flow. Use complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment. Reads, interprets, and plots maps, overlays, and photos; develops and uses engineering tools. Determines limiting slopes, curves, stream velocity, and gap widths. Assembled structural parts and components to meet requirements for preserving structural integrity and low observable qualities, posted entries and maintained maintenance and inspection records. Provide the US Army with hands-on and over-the-shoulder radio and communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators and BKP frequency counters, Boonton modulation meters and TEK 4ch oscilloscopes. Assist in developing communication system maintenance management and repair program Advise maintenance personnel on the basic and intermediate maintenance, troubleshooting, repair and service of LMR HF/ VHF communications equipment. Education Diploma : 2001 University of
*Strong Vincent HS － City , State Intermediate Electronic Principles, Keesler AFB, MS, 2010
*Telephone Central Office Repair, 1987
*HAZMAT Familiarization/Safety Transport, 2007
*Forward Area Alerting Radar Repairer, 1990 Personal Information Performed and supervised maintenance on manual, semiautomatic, and transportable communication systems. Excellent teaming skills Ability to work independently and without direct supervision Excellent written and verbal communication skills Excellent organizational, administration, and computer skills (Microsoft Office Suite 2010). Able to show past pattern of success in influencing candidates to show interest in an organization. Ability to evaluate process compliance, write/review CA/PA reports, perform root cause analysis and validate quality processes, responses, and plans. Familiarity of ISO 9001:2008 & AS9100 Interests Active DOD Secret clearance (12 Jan 2011) and current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware and software programs to enable integrated communication systems used to accommodate command, control, and information purposes. Subject Matter Expert (SME) at developing vertical, road, bridges and airfield construction and rigging, bridging, and demolition activities. Experienced with electronic integrated communications, radar and navigational systems. Working knowledge of Forward Area Targeting Systems, Target Alert Data Display Systems, and IFF. Experienced utilizing TMDE equipment to include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters and antenna analyzers. Experienced supervising personnel to complete mission. In-depth knowledge of electronic switching systems. Experience with Special Test Equipment - Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), and BUS Interface Global Monitor and Control (BIGMAC) Skills Army, basic, bridges, inspection, Inspects, Marconi, Office, Radar, multi-meters, oscilloscopes, personnel, radio, Read, Safety, signal generators, Telephone, troubleshooting, VHF Additional Information SUMMARY Active DOD Secret clearance (12 Jan 2011) and current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware and software programs to enable integrated communication systems used to accommodate command, control, and information purposes. Subject Matter Expert (SME) at developing vertical, road, bridges and airfield construction and rigging, bridging, and demolition activities. Experienced with electronic integrated communications, radar and navigational systems. Working knowledge of Forward Area Targeting Systems, Target Alert Data Display Systems, and IFF. Experienced utilizing TMDE equipment to include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters and antenna analyzers. Experienced supervising personnel to complete mission. In-depth knowledge of electronic switching systems. Experience with Special Test Equipment - Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), and BUS Interface Global Monitor and Control (BIGMAC) Performed and supervised maintenance on manual, semiautomatic, and transportable communication systems. Excellent teaming skills Ability to work independently and without direct supervision Excellent written and verbal communication skills Excellent organizational, administration, and computer skills (Microsoft Office Suite 2010). Able to show past pattern of success in influencing candidates to show interest in an organization. Ability to evaluate process compliance, write/review CA/PA reports, perform root cause analysis and validate quality processes, responses, and plans. Familiarity of ISO 9001:2008 & AS9100C aviation standards and practical experience with Quality Management (QMS) internal audit processes. Experience in inspection of Aerospace Ground equipment AGE/GSE; Hazardous Waste Management programs; tool & FOD industry standards; equipment calibration procedures; general security procedures. Experienced in inspection of Aircraft ground handling/servicing; component removal/replacement; scheduled and unscheduled maintenance; Time Compliance Technical Directives (TCTD) execution. Prepares quality documentation and reports by collecting, analyzing, and summarizing information, and trends including failed process, recalls, corrective actions, and validations. Able to identify and understand non-conformities, procedural breakdowns, and/or program (process) audits. AWARDS AND ACCOMPLISHMENTS 3) Good Conduct medals 2) Achievement medals 4) Oversees Deployment ribbons F-22 oxygen sensor modification, 2012 | ENGINEERING |
CONSULTANT Career Overview Ten years of experience with Cerner implementations as a Consultant and Employee. Experience with all phases of implementation from Current State Workflows to Conversion for inpatient and outpatient hospitals/clinics. Skilled in initiating and leading implementations involving rollout of multiple ambulatory clinics within a 1-2 month timeframe. Skilled in implementations for inpatient hospitals. Experience in designing and building multiple components of Powerchart/PowerChart Office/Enhanced View applications to include Inbox/Message Center, Schedule Viewer, Powerorders, Powerplans, Zynx Auto space, Caresets, Charges, Task Lists, Easyscript, MAR, all profiles, Powerforms, Clinical Notes, Powernotes, Dynamic Documentation, Bedrock, Data Collection Worksheet, Change Control process, Workflow process, ePrescribe, and set-up of all reference and privileges. Determine estimate cost for various projects. Qualifications COMPUTER SKILLS: Cerner Applications: PowerChart (Enhanced View), PowerChart Office, CareNet, Clinical Documentation, Surginet Documentation, PowerNote (Document Viewing), Production Support of all Cerner Millennium Applications Cerner Applications Tools: HNA User, DCPtools, SCD Editor Tool, PowerPlans, PowerOrders, CVNET Tool, Order Management Tools, Announcement Tool, Reference Text Tool, Content Manager Tool, CMT Nomenclature Tool, Charge Viewer, CS Pricing Tool, CEM 500 Tool, Core Code Builder Tool, Explore Menu, Bedrock, Message Center, ePrescribe, Data Collection Spreadsheets, Ops View Scheduler, Pref Main Tool, Priv Tool, PM Launch Tool, Citrix, Reflections Other Applications/Software: Windows 7, Windows 8, Microsoft Office Applications, Novell, SQL, TCP/IP Protocols, UNIX/AIX, Groupwise Work Experience Consultant November 2006 to Current Company Name － City , State Consultant Lead a team of analysts for several clients through implementations of Powerchart, Powerchart Office and Enhanced View from current state to conversion that involves 48 ambulatory clinics. Lead implementation of nursing documentation for inpatient hospitals and outpatient clinics (Powerforms, Powernote, and Clinical Notes (templates), ect). Lead implementation of Physician documentation for inpatient hospitals and outpatient clinics (Powerforms, Powernote, and Clinical Notes (templates)). Lead and facilitate meetings with physician's, nurses, and management teams. Worked on design/build process for CPOE Projects (PowerPlans, Ordersets, Zynex Autospace, etc.) Worked on design/build for Message Center and ePrescribe Determine estimated costs for various projects. Define systems specifications and conduct business specifications walk-thru for Powerchart Office and Enhanced View applications. Manage and coordinate demonstration sessions for providers and clinical staff on various components within Powerchart, Powerchart Office, and Enhanced View. Trained hospital IS staff on different functionality within PowerChart Train end-users on functionality of Powerchart, Powerchart Office, and Enhanced View. Support end-users in Powerchart, Powerchart Office, and Enhanced View. Create requirements and functional design documentation for testing (writing test scripts) for code upgrades. Worked with trainers updating training documentation for end-users. Analyze, research, and troubleshoot outstanding issues with the application (Production Support). Completed Change Control process Worked with Quickbase application Recommend suggestions to improve process workflows Assisted client to resolve open production issue with Cerner Covered on-call for client Conducted testing (system, regression, & integration) and documenting for upgrades to a higher code level Consultant November 2004 to November 2006 Company Name － City , State As a consultant I worked with clients who were implementing PowerChart or PowerChart Office as well as other components within total Cerner package or ones that were upgrading to a higher code level. In this role I assisted the clients with all aspects of the design, build, testing, and conversions. Additional responsibilities: Assisted client to resolve open production issue with Cerner Performed design and build within PowerChart and PowerChart Office Conducted testing (system, regression, & integration) and documenting for upgrades to a higher code level. Completed additional build for nursing and physician documentation. Systems Analyst October 2002 to November 2004 Company Name － City , State Responsibilities were implementation of the Cerner Millennium PowerChart Office software application using CIM (Cerner Implementation Methodology) on client sites. Assisted the client in all aspects of the design, build and testing for PowerChart Office, and PowerChart applications. This included building and demonstrating the Proof of Concept (10% build), guiding clients thru very specific design consideration with regards to the Electronic Health Record system as well as helping the client to prepare for testing, training, and updating policies and procedures. Additional responsibilities: Performed clients with analyzing current state of department workflow; developed future state design of department workflow; developed appropriate policies and procedures and managed departmental practices and operations changes. Preformed database querying and updates using Cerner Command language (based on SQL). Uploaded/downloaded CSV, XML via pre-build tools. Troubleshooting PowerChart Office/PowerChart Orders build through various front and back-end tools, as well as working with corporate headquarters to resolve technical issues. Cycled servers for specific modifications and troubleshooting purposes. Helped to develop and execute comprehensive test scripts for System unit, integration, and regression testing. Conducted various training and validation workshops for the client. Conducted software solution demonstrations. Venena Hutcherson's Resume Financial/Data Analyst September 2000 to October 2002 Company Name － City , State Lead finance department in performing monthly statistical analyses and provided summary of techniques used. Assisted with monthly QA testing within the Production domain. Trained new hires on various computer software used by the Health Plan. Assisted data warehouse team on special projects such as: redesigns; reconfiguration; business architect (define rules). Performed monthly statistical analyses; provided summary of techniques used Performed QA testing on production data; production loads; monthly loads. Instrumental in quality testing and validating accuracy of production data Analyzed claims expense to determine trends and provide key information to senior management, account managers and provider network specialists Created requirements and functional design documentation, tested cases and scripts, executed test plans Monitored Health Plan operating performance against benchmarks and world-class standards Recognized basic financial issues; researched issues; properly weighed theoretical and practical considerations in addressing issues Responsible for financial reporting; month-end closing and financial analysis Trainer for educating Health Plan employees on various computer software in a classroom setting Education and Training MBA : Business Point Park University － City , State , US Minor in Information Technology Bachelor of Arts : Business Point Park University － City , State , US Minor in Information Technology Skills Testing, Cerner, Clients, Documentation, Integration, Integrator, Design Documentation, Test Scripts, Training, Documenting, Change Control, Design/build, Outpatient, Training Documentation, Writing Test, Cim, Database, Millennium, Operations, Regression Testing, Sql, Systems Analyst, Workflow, Xml, Cases, Claims, Class, Closing, Comprehensive Large Array Data Stewardship System, Data Analyst, Data Warehouse, Educating, Finance, Financial Analysis, Financial Reporting, New Hires, Qa, Qa Testing, Test Plans, Aix, Cem, Citrix, Clinical Documentation, Collection, Data Collection, Groupwise, Healthcare, Microsoft Office, Ms Office, Novell, Order Management, Pricing, Rollout, Tcp, Tcp/ip, Unix, Unix/aix, Windows 7, Windows 8 | CONSULTANT |
IT DIRECTOR Accomplishments CXA- 206-1 | Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations & Lab Introduction to SQL Military UA Army, Ukraine Senior Sergeant. Experience IT Director August 2015 to Current Company Name － City , State Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies. Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources Operational Management Where necessary, reengineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision. Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users. Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives. Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems. Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award. Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts. Oversee provision of end user services, including help desk and technical support services. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversee negotiation and administration of vendor, outsourcer, and service agreements. Business Application Specialist August 2013 to August 2015 Company Name － City , State Support major components of distributed business applications: Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards and techniques used to provide security in client/server environment Diagram components at each tier of client/server environment for Disaster Recovery Create and maintain product and training documentation Conduct technology and application training assessments to ensure staff preparation Provide field application support and respond to technical inquiries, Coordinate with Project Team resources for timely delivery , implementation of support tasks Investigate options and ways to improve products and services Lead tech for application implementation, development, testing, and enhancements Conduct Data Analysis, Mapping, Extraction, Conversion and Migration Performance monitoring, analysis and bottleneck detection for Microsoft SQL Databases. Information Technology Specialist February 2011 to August 2013 Company Name － City , State Completive experience of VMware vSphere environment: Install, Configure, Manage Provide expertise and support for Citrix Infrastructure, XenApp, Access Gateway and NetScaler Perform support and administrative tasks pertaining to end-user environment Manage backups and restores using EMC Avamar and Arkeia backup solution Adjust DHCP DNS and Internet Protocol settings to access the network and the Internet Deploy and support Microsoft Exchange 2007/2010, and Office365 Administer the installation and support for all enterprise hardware, software, and applications Maintain network, firewalls, Windows/Linux servers/computer system security to ensure optimal performance Train users on the proper use of hardware and software Respond to and resolve technical issues in a timely matter Administrate and maintain Mitel 5000 IP PBX and MultiTech FaxFinder faxing system Maintain “how-to” documentation for resolving network, phone, and mobile issues Oversee multi-function printer/copier configurations and network connectivity Utilize Help Desk management tools to create and resolve end-user support tickets. Information Technology Specialist I October 2010 to January 2011 Company Name － City , State Information Technology Specialist I Experience in imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution at the desktop level, including installing, configuring and upgrading software, systems and applications Utilize Microsoft Management Console to administrate computers and user accounts Define security policies for user and computers compliance Adhere to “best practices" when administrating user password controls and management Upgrade standalone servers to roles of domain controllers using Active Directory tools Manage Active Directory based user, security and group membership accounts Maintain campus-wide Intranet, LAN, and Wi-Fi hardware Organize physical cabling of computer server rooms and infrastructure Provide policies and procedures training and information to scholars and staff Develop, document, and maintain hardware inventory processes for 2 campuses. Network Assistant February 2010 to July 2010 Company Name － City , State Work-study Assess network performance Set up and observe network system recommends, upgrades, or improvements Support development of technical standards and application uses Resolve network problems and offer technical assistance to users. General Manager July 2004 to January 2006 Company Name － City , State Trained and coordinated 25 office personnel Provided supervision; supported and motivated employees Organized maintenance features, inventory control and ordered necessary materials Formulated daily sales reports Participated in development of company advertisement. Education Associate of Applied Science : Network Administration , 2010 Hennepin Technical College － City , State Network Administration &ndash Applied Science AAS GPA: GPA: 3.71/4.0 GPA: 3.71/4.0 Business Management , 2006 IT Security Essentials - CertificateBuchach University of Business and Management － City , Ukraine Bachelor of Science : Elementary Teacher , 1999 Zaporizhzhya Pedagogical College － City , Ukraine Skills Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting, Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic GP, ERP, Crystal, Data Analysis, Databases, Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network, PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure | INFORMATION-TECHNOLOGY |
BUSINESS DEVELOPMENT Career Overview Detail-oriented professional with a business mindset and an extensive operational background obtained through diverse industry experience in banking, loss prevention, health and wellness, and retail offering innovative methods of efficiency meant to benefit individuals at all levels of business. Technical Skills Skills Experience Total Years Last Used Microsoft Office (Excel, Word, PP) Expert 10+ 2016 Google - Analytics Intermediate 2 2016 SQL Intermediate 1 2014 Outlook Intermediate 6 2014 Accomplishments Quality Control Increased database ease of use and efficiency by 10%. Operational Management Identified, recommended and prioritized new database features, stored various SQL query statements, and applications in conjunction with business leaders, department managers, and administrative staff. Developed, implemented, tested, debugged and documented various systems (ie: live chat, updated database applications, IVR and automated telephone dialers). Client Interface Collaborated with programmers to create various forms and account interfaces that are easy to navigate, and are mobile friendly. Improved client relationships and performance predictability through shared business and technical perspectives and agreed expectations. Team Collaboration Weekly brainstorm on how to increase efficiency at all levels of business, such as appropriate system upgrades and team best practices. Work Experience 08/2015 to Current Business Development Company Name － City , State Identify areas of opportunity within the business to create solutions to increase efficiency and productivity (including the improvement of the internal process and increasing revenue). Strategic planning of content, promotion, and engagement. Monitor and report on website and ads traffic and performance. Worked with clients to analyze advertising needs and applied appropriate solutions within each organization's budget. Current project: working hand-in-hand with website owner for a complete website overhaul. Includes, website redesign and upgraded functionality, development of a brand new directory utilizing an original database, and the development of an application framework that will serve as an accompanying mobile app to the website. Create and update Media Kits (comprehensive and one sheet). Coordinate seasonal markets (assist in vendor selection, monitor payments of tables, direct table placement at venue, and coordinate all sound and lighting checks). 05/2014 to 08/2015 Operations Manager Company Name － City , State Establish and maintain all operational procedures and systems including the development of an in-house CRM/database via excel, sales strategy, brand development, and company wide best practices broken down by department. Strategic budget planning by measuring and managing key operating metrics and sales KPI's. Positively impact the business by effectively increasing the bottom line through decreasing business costs. Oversee all day-to-day operations. Formulate incentive plans for the sales team Implement changes requested by owner(s) to enhance the brand. 01/2014 to 12/2014 Systems Coordinator Company Name － City , State Maintain the flow of information through the databases used including importing of information, analyzing information entered into the system using SQL to obtain data, and validate all users on a bimonthly basis to ensure quality. Project Manager of Live Chat, implementation of Wazagua for use to our clients, install new clients into various databases, and monitor all legal documents being sent by our offices. Assist in creating a variety of new reports within the main database used (CollEX) by storing SQL statements. Endorse and deploy various automations to increase efficiency and productivity by evaluating systems performance. Problem solve whenever necessary by troubleshooting office systems, facilitate communications between departments, and enforcing the policy and procedures as set forth by The Zellman Group. Support a variety of company needs on a day-to-day basis including, but not limited to assisting in all departments whenever called upon, aid in developing new business ideas, maintain company policy and procedure manual, and validating expense reports. 05/2012 to 01/2014 Sales & Service Specialist Company Name － City , State Provide sales and service support to customers with extreme care. Refer all clients to appropriate partners including business, financial advisory, and mortgage solutions earning the #1 rank in the market with a range between 20%-27% customer engagement rate on a weekly basis (goal is 7%). Deepen relationships by meeting and exceeding sales goals. Assist in communicating key priorities and company initiatives to all staff members during staff meetings. Mitigate risk through account analysis. Successfully prevented numerous fraudulent checks from entering the system. Perform soft audits to help prepare associates prepare for quarterly reviews. Enhance the brand through an elite level of customer service – successfully raised banking center's level of professional treatment/customer engagement from the teller line and increase number of quality referrals by approximately 10%. Graduate of the TOS Development Program - a program for banking operations Graduate of the Signature Series - a program for personal and career branding 09/2009 to 04/2012 Assistant Manager Company Name － City , State Open and close store, involving responsibilities of security/loss prevention, and cash handling. Develop daily planners by generating daily gross and itemized goals along with an hourly projected analysis of the business. Manage store's cash handling including, but not limited to, purchases, returns, voids, and no sales. Perform safety and loss prevention audits on a daily basis. Developed a Sales and Service Leader tracker to observe productivity made on a month-to-date and year-to-date basis that was rolled out metro-wide. Improved Key Performance Indicators all around (+19% ADS, +11% IPC, +32% SPH) and decreased ratio of returns to sales from .19 to .14. Facilitate proper communication between all levels of management (corporate and store) and sales staff. Consistently motivate and drive the sales staff to exceed store goals through the delivery of performance reviews and evaluations. Schedule shifts for sales associates and managers. Oversee all hiring and training of new sales associates, with a careful intent for maintaining company expectations. Lead seasonal store meetings involving educating sales staff on new product while revisiting and reaffirming core values of the company. Direct all merchandising and marketing of the store, including floor moves every 2 weeks along with additional seasonal changes. Education 2010 Bachelor of Arts : Sociology Stony Brook University － City , State , USA Member of LEG (legislation)-Schick Resident Safety Program monitor Telefund operator Intramural sports - soccer, indoor soccer, basketball Skills Data analysis, Excel, Office, Outlook, Power Point, Works, Google, SQL, Strategic, Strategic planning, tables, troubleshooting, 65 WPM, Advertising, Budget planning, Content Management, Contract Negotiation, Clients and customer service, Pricing | BUSINESS-DEVELOPMENT |
SALES REPRESENTATIVE Summary Ambitious Yard Manager with more than 15 years of management experience in the Oil and Gas and Transportation Industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Highlights Inventory management Employee development and management Expense control Materials accountability Scheduling Customer service-oriented Safe driver Shipping and receiving Heavy industrial equipment Vendor management Superior negotiation skills Motivated self-starter Cost reduction Current CDL license Map reading and navigation skills Heavy hauling Experience May 2016 to July 2018 Company Name City , State Sales Representative Established new customer accounts. Delivered products to customers in timely manner. Efficiently addressed issues with customer accounts to ensure quick resolution. Updated database with customer and sales information. Completed documentation for product and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. Informed management of special sales and service issues. Cold-called prospective customers to build relationship. Processed all sales transactions accurately and in a timely fashion. Guaranteed positive customer experiences and resolved all customer complaints. Confirmed that appropriate changes were made to resolve customers' problems. Built and maintained effective relationships with peers and upper management. Answered customers' questions and addressed problems and complaints in person and via phone. Trained new employees on company customer service policies and service level standards. Recommended and helped customers select merchandise based on their needs. Attended local, regional and national trade shows for product development training as defined by territory needs. Helped customers select products that best fit their personal needs. November 2015 to May 2016 Company Name City , State Truck Driver Maintained telephone and radio contact with supervisor to receive delivery instructions. Checked load accuracy and stability before each trip. Hooked and unhooked trailers from the tractor and converter dollies. Recorded expenses and maintained receipts. Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels. Submitted reports on the condition of the truck at the end of each trip. Operated a tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions. Picked up customer loads in a timely and accurate manner. Interacted with customers and vendors in a friendly and timely manner. Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges. Retained valid proof of insurance and registration in vehicle at all times. Conducted daily DOT pre-trip inspections according to a set checklist. June 2015 to November 2015 Company Name City , State Sales Representative Maintained productive relationships with existing customers through exceptional follow-up after sales. Established new customer accounts. Updated database with customer and sales information. Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service. Greeted store customers promptly and responded to questions with knowledgeable service. Generated high volume of referrals. Delivered products to customers in timely manner. Cross-sold additional products and services to purchasing customers. Delivered products to customers in timely manner. Delivered products to customers in timely manner. Cold-called prospective customers to build relationship. Built customer confidence by actively listening to their concerns and giving appropriate feedback. February 2015 to June 2015 Company Name City , State Sales, Internet Sales Led sales calls with team members to establish sales and customer retention goals.Grew number of customers by 100% in 5 months.Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.Maintained friendly and professional customer interactions.Identified prospective customers using lead generating methods and performing an average of 60 plus cold calls per day.Participated in various incentive programs and contests designed to support achievement of production goals.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. July 2014 to August 2014 Company Name City , State Project Manager Dispatched, Assigned workloads, Assigned projects and tasks to employees based on their competencies, scheduled routes and job duties. Documented daily equipment inspections and submitted daily inspection forms to Manager. Coached and mentored Supervisors and Dispatchers. Reviewed and approved all truck repairs and Reviewed and approved all fuel reports. Bid on jobs, also handled customer orders. Also went over Drivers logs and DVR's and turned in to Manager. June 2006 to July 2014 Company Name City , State Yard Manager Select Energy Services - Cleburne, Texas Qualified competitive subcontractor bids prior to execution of contracts. Monitored the safety of all construction activities, making on- site personnel safety the top priority. Managed the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Reviewed and approved billing invoices and expense reports. Coached and mentored all Supervisor and Dispatch members by offering constructive feedback and taking interest in their long-term career growth. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Assigned projects and tasks to employees based on their competencies and specialties. Assisted the project manager with bidding new jobs and projects. Reviewed and approved all payroll and fuel reports. Made and submitted all monthly allocation sheets. Documented daily equipment inspections and submitted daily inspection forms to Manager. June 2004 to June 2006 Company Name City , State Supervisor Reviewed and approved billing invoices and expense reports. Maintained account plans for top client accounts .Recruited and hired new drivers and operators .Documented daily equipment inspections and submitted daily inspection forms to Manager. Dispatched trucks, and met with Company Men to get invoices signed. June 2002 to June 2004 Company Name City , State Forklift and Loader Operator Maintained operator logs, forms and records in accordance with company policies and DOT Regulations. Operated equipment safely and efficiently at all times. Obtained proper signatures as required. Operated and maintained a forklift and loader in a safe and efficient manner .Executed daily pre-trip and post- trip inspections and documentation in compliance with DOT guidelines and company policies. June 2000 to June 2002 Company Name City , State Supervisor Selected the most efficient routes in compliance with delivery instructions and fuel policy. Presented customers with bills and receipts and collected payments for goods delivered. Operated heavy equipment, including forklifts, stair climbers and pallet jacks. Evaluated customer needs and determined appropriate action, referring their questions to management when necessary. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. July 1998 to June 2000 Company Name City , State Supervisor Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Processed shipment documents neatly and efficiently for each load. Obtained and maintained proper delivery authorization and pickup documentation. Interacted with customers and vendors in a friendly and timely manner. May 1997 to July 1998 Company Name City , State Trainer Processed shipment documents neatly and efficiently for each load. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist .Communicated the duties, compensation, benefits and working conditions to all potential candidates. Contacted all job applicants to inform them of their application process. Education 1981 Castleberry City , State , USA GED : General General Castleberry - River Oak, Texas, USA I also have Commercial Driver Training. Heavy
Equipment Operator Certificate. Forklift Operator Certificate. Operations and Quality
Management coursework. I also have a certificate for attending a Alcohol and Drug
Behavioral awareness class. As well as a CPR and First-Aid class. Skills benefits, billing, competitive, contracts, CPR, Client, delivery, Dependable, documentation, Drivers, Equipment Operator, expense reports, First Aid, First-Aid, forklift, forklifts, Forklift Operator, forms, inspection, communicator, payroll, peak, personnel, policies, Procedure development, Quality
Management, Relationship building, repairs, safety, selling, self-starter, strategic, Supervisor | SALES |
MECHANICAL DESIGN ENGINEERING INTERN Summary To secure a full time Combustion Engineer position applying strong fundamentals for application, research, and
development in the areas of Combustion and Fluids and Thermal Sciences and other allied Mechanical Engineering related
functions Highlights AutoCAD Mechanical, Pro/Engineer (Pro/E), MATLAB, PTC Creo, Revit, Autodesk Inventor, GD&T, Solidworks,
Microstation, ANSYS Mechanical and Microsoft Office (Word, Excel, PowerPoint, Project) Tools Experience Mechanical Design Engineering Intern 05/2014 to 08/2014 Company Name City , State Familiarized with & utilized ASME Engineering Design, Drafting & Documentation Standards Provided support to the engineering team in developing conceptual layout drawings and performed various engineering studies to obtain the simplest and the most efficient engineering solution for Pressure Vessel design and piping design and specification Developed drawings, schematics and P&ID's using AutoCAD Mechanical and Microstation according to ANSI Document Control & Management System for electronic as well as hard copy documents - Coordinated the organizing, scanning, retrieval and distribution of engineering documents for Project Managers. Manufacturing Engineering Intern 08/2012 to 05/2013 Company Name City , State Designed and successfully operated a Compact Inserts Drying Machine Researched past techniques used for drying of inserts to identify the flaws and consolidated ideas in a team of three people on how to eliminate theses flaws Designed a pneumatic cylinder to lift the cabinet door using a Direction Control Valve Modelled an aesthetically good looking cabinet head using Pro/Engineer (Pro/E) Calculated the required heat transfer rates and air flow rates for the appropriate selection of SILVENT air nozzle and KANTHAL air heater Increased the production rate by 16.67% and reduced the cycle time by 1 minute and floor area by 61.87% Reduced the overall power consumption thereby increasing the profit by Rs. 426,336 per annum. Mechanical Engineering Intern 06/2011 to 07/2011 Company Name State Opportunity to learn more about Fixed and Rotary Wing Aircraft Engines and their thermodynamics Exposed to different kinds of turbo machines for e.g. Gas Turbines, and the application of the concepts of fluid mechanics and heat transfer to their working The training also involved a know-how of Avionics and Accessories and MRO (Manufacture, Maintenance, Repair and Overhaul) Activities Hands-on experience with Lathe, Drill, Mill and CNC Machine. 08/2014 to 12/2014 Company Name Sponsored by New York State Energy Research and Development Authority (NYSERDA) as a part of advance innovative energy solutions Reviewed the existing literature on the different pyrolysis models used to characterize biomass Performed heating experiments using a DSC-TGA to study the pyrolysis of BioBlock Using TGA, calculated the kinetic parameters like activation energy and rate constant from the obtained mass v/s temperature and derivative of mass loss v/s temperature curves Determined the heat of pyrolysis and specific heat using the heat flow v/s temperature and derivative of heat flow v/s temperature curve obtained from the DSC Finally, created a decomposition model based on the experimental results Solving Non-Linear Euler Equation for Gas Dynamics using CFD tools, November 2014 December 2014 Solution for the Euler equation for Gas Dynamics was obtained using First Order Lax Friedrich Scheme, Runge Kutta Fourth Order TVD Scheme and Lax Wendroff Method Fundamental properties of the schemes were compared and discussed in detail Solution obtained by each numerical method was presented along with a conclusion on which of the 3 methods was more accurate Numerical solution to the Prandtl-Glauert equation for inviscid, non-heat conducting perfect gas free flow, September 2014 October 2014 In this project, the Wave Equation is solved using two different numerical methods, namely Successive Over- Relaxation and Alternating Direction Grid generation is discussed in detail and results obtained using analytical as well as numerical methods were compared FBG Sensors in Oil/Gas Permanent Downhole Measurement Applications, January 2014 May 2014 Analyzed how FBG Sensors are used for Permanent Downhole Measurement Applications Studied the sensing mechanism of FBG Sensors Summarized the/ findings in the form of report and power point presentation Closed-Ended Oscillating Heat Pipe, October 2011 Presented a seminar on Closed-Ended Oscillating Heat Pipe as a part of coursework Discussed in detail the basic concepts, principle of operation, advantages, limitations and unique applications of the non-conventional heat pipe. Education Master of Science : Mechanical Engineering December 2014 SUNY, University at Buffalo GPA: GPA: 3.4/4.0 Mechanical Engineering GPA: 3.4/4.0 Bachelor of Engineering : Mechanical Engineering May 2013 University of Pune GPA: GPA: 3.6/4.0 Mechanical Engineering GPA: 3.6/4.0 Academic
Combustion, Heat Transfer, Fluid Mechanics, Computational Fluid Dynamics, Applied Thermodynamics,
Turbomachines, Combustion Laser Diagnostics, Industrial Fluid Power, Metallurgy, Machine Design, Mechanical System
Design, Advance Material Science and Material Science & Corrosion Publications Student Member: Society of Automotive Engineers, May 2010 May 2013 Presented a paper on 'Alternate Fuels in IC Engine' at PVG College of Engineering, Pune 2011 Presented a paper on 'Removal of Toxic Metals from Wastewater by Activated Carbon from Agro-Industrial By- Product' at MMM College of Engineering, Pune 2011 Skills Academic, ANSYS, AutoCAD, basic, CNC, Direction, Documentation, Drafting, DSC, Engineer, Laser, Lathe, layout, MATLAB, Mechanical, Excel, Microsoft Office, PowerPoint, power point, Word, Microstation, Mill, Oil, organizing, profit, Research, scanning, schematics, Scheme, Solidworks, specification, System
Design, unique | ENGINEERING |
TEACHER Skills E ducator: People skills , enthusiasti c, problem-solve r, great organizational skills , encouraging, technology savvy, eager to learn, communicates great with colleagues and parents, sets high and clear expectations for students, eager to teach, loves to teach students how to "love to learn", always looking for ways to grow as a person and educator Education University of Redlands 2008 Elementary Credentials : Education City , State , United States California Baptist University 2006 Bachelor of Arts : Liberal Arts City , State , United States Teaching Experience Company Name Teacher City , State Long term substitute for fifth grade.Hired as a probationary teacher and taught second grade for two years. Became tenure and taught fifth grade for one year. Trained as a trainer or trainees for the WRITE Institute. Grade level lead for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Assisted 10 children per station during small group learning periods during System 44 Instruction. Conducted small group and individual classroom activities based on differentiated learning needs.Helped prepare daily lesson plans for activities and lessons.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Tutored after and before school twice a week all four years. Company Name Teacher City , State Taught second grade for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Tutored after school twice a week. Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Conducted family-connection home projects. Company Name Teacher City , State Fourth grade teacher for two years. Looped with my fourth graders from last year and now teach fifth grade. Teach critical thinking and close reading strategies through common core. Grade level lead for two years. Meet with the RCD team and write the math units. Tutor after school for two years. Lead GATE students to writing our school newspaper. Apply the positive reinforcement method to redirect negative behaviors.Conduct small group and individual classroom activities based on differentiated learning needs.Observe students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Encourage students to be understanding of and helpful to others.Supply one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interact with students throughout the day to keep them engaged.Communicate effectively with educators from various grade levels.Support students in developing strategies for individual needs and classroom group dynamics.Write daily and weekly lesson plans.Implement programs to encourage student participation. Communicate with parents on a weekly basis of student progress. Assess students monthly on STAR Reading and STAR Math. Give weekly comprehension assessments, both oral and written. Incorporate technology in the classroom, ie iPads. Professional Development WRITE Institute. Get Ahead Writing. English Language Development. Common Core Math. Common Core Language Arts. Combination Class Support. Leadership Grade level lead for three years. Trainer of trainees for the WRITE Institute. Trainer of trainees for Common Core. RCD unit writer at my current site. Other Accomplishments Last year I was asked to administer the GATE after school program. Together, the GATE identified students and I, created a school newspaper. We named it the Jr Journal and invented five topics that would be in every issue. I helped create an outline and template that our reporters could follow and eventually do independently. Each student chose a different topic every month and would either interview or research to write an article for that section. They would then write a rough draft, that I would edit, and then they would type the final draft and put it into the newspaper template. Students would also have a chance to find graphics or take pictures that fit their topic. It turned out great and we were able to publish four issues. This will be our second year. This was a great accomplishment for me as an educator, because I love to write and was in my school newspaper in High School. I had the chance to share a passion of mine and see students enjoy coming in after school and put their advanced brains to work. It was such a great experience and can't wait to have that again this year. | TEACHER |
LIGHTING DESIGNER Professional Summary Computer savvy and proficient with design tools for Architecture and Electro-Mechanical Design [Job Title] who continually searches for new inspiration and stays savvy on current design trends. Proficient in Adobe InDesign, SketchUp and Rhino. [Job Title] whose multi-faceted specialty ranges from design of accessories and furniture to lighting design. Motivated Visual Merchandising Designer involved in all stages of design from product inception and development to production. Results-oriented [Job Title] who delivers cutting edge and creative designs within strict time frames. Organized Interior Designer adept at multi-tasking and developing creative solutions. Successfully coordinates with vendors and manages construction teams with ease. Skills Building codes knowledge Complex problem solving Strong analytical ability Excellent attention to detail Commercial interior design Working drawings and procedures Space planning methodology Design process Carpentry Sketching Rendering Digital drafting 3D rendering software Proficient in SketchUp Work History Lighting Designer 12/2013 to 11/2014 Company Name – City ,
State Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Prepared construction documents and details to implement design concepts. Originated and developed creative design concepts. Architectural and Electrical Design/Drafter 03/2008 to 12/2013 Company Name – City ,
State Architectural and Electrical Design/Drafting. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Architecture Intern 05/2007 to 02/2008 Company Name – City ,
State Consulted with clients to determine architectural preference to meet overall design goals. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Senior Electro-Mechanical Designer & CEO 01/1990 to 01/2005 Company Name – City ,
State Raytheon E-Systems. Motorola. Cadence. Consulted with clients to determine architectural preference to meet overall design goals. Researched industry in the area of green building and environmental design. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Senior Electro-Mechanical Designer 02/1986 to 11/1989 Company Name – City ,
State Successfullyresolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Design/Drafter 05/1980 to 01/1986 Company Name – City ,
State Consulted with clients to determine architectural preference to meet overall design goals. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Education Bachelor of Fine Arts : Interior Architecture 2013 The University of North Carolina
- City Interior Architecture BIM and Design Graphics coursework Continuing coursework in Sustainable Design Architecture coursework Color Theory and Perspective course Historic Conservation & Adaptive Re-use
Sustainable Design Practices
Energy Efficiency in the Building Envelope :
- Historic Preservation sustainable design practices energy efficiencies in the building envelope Associates : Applied Science Architecture Technology Wake Technical Community College
- Applied Science Architecture Technology Recipient of Home Builders Association Scholarship Recipient of Merit Scholarship Building Construction seminar BIM and Design Graphics coursework Architecture coursework Officer of Architectural Club Construction Materials & Methods Building Codes Solar Technology Civil Engineering Construction Estimating Project Management :
- Drafting Certificate : Electrical and Mechanical 1980 Island Drafting & Technical Institute
- City ,
State Accomplishments Lighting Design for Rex Hospital and Duke Stadium Press Tower Skills AutoCAD, Cadence, Client, Documentation, Drafting, Estimating, Leadership, Team lead, Lighting, Materials, meetings, Motorola, presentations, Press, Project Management | DESIGNER |
ACCOUNTANT Professional Summary Accountant with more than 8 years accounting experience with profit making ,non for profit and non-governmental organizations (NGOs). Possess solid knowledge of GAAP, GASB and IFRS. Proficient in automated systems: such as QuickBooks, Sun system and Peachtree Accounting. Core Qualifications General Ledger Accounting Balance sheet account reconciliation Bank & Office Account reconciliation Financial data analysis Financial Statements & Audit Support Generate various reports Adjusting entries and periodic closing Review and monitoring of accounting event Financial Planning, Budgeting & Reporting Grants Management Contractual agreement and modification Donor reporting Monitor and manage sub-grantee Fund release for subs System improvement and recommendations External/Internal reporting Project closing Accounting Systems: Sage Accounting, QuickBooks, Sun system , Peachtree Accounting and Mo.s.t Presentation Software: Microsoft PowerPoint. Spreadsheets: Advanced Excel with pivot tables, Lookups, references and Consolidation. Database: Microsoft Access. Email: Outlook and Lotus note Experience Accountant Feb 2015 City , State Responsible for account coding accuracy Record, and reconcile Accounts Payables on a monthly basis Review and reconcile on-line corporate credit card transactions and documentation Actively participate in improvement of procedures and processes Review and report excess and obsolete inventory Prepare the invoices state and federal grant funders for reimbursable expenditures Prepare the invoices state and federal grant funders for reimbursable expenditures prepare 35 companies Bank reconciliation Accuracy of FIM tables (Financial Integration Module) Assist with preparation of budgets Provide status of financial condition by collecting, interpreting, and reporting financial data Prepare special reports by collecting, analyzing and summarizing Review all variances / exceptions, explain and resolve Responsible for assisting with weekly / monthly / yearly closing activity Responsible for Journal Entries and General Ledger analysis Prepare internal reports regarding production, capacity and efficiencies Accounts payable and accounts receivable functions as directed Credit Card reconciliation All department processes and procedures documented and the appropriate individual(s) trained and cross-trained as necessary. Delegated Finance and Admin Manager and Finance Officer Jan 2010 to Aug 2014 Company Name Prepared standardize monthly, quarterly, biannual and annual finances and review overall financial reports and follow up financial status & Over viewed Organization Finance and Administration as a delegate. Documented the process by which NGOs are selected for awards and notify applicants and other stakeholders of awards granted where open solicitations are sought Identified and assisted grantees in developing work plans, monitoring progress, tracking expenses, preparing reports, and facilitating grantees' compliance with the terms of their agreements Conducted field visits to monitor grantees and provide on-site support with respect to financial grant management Collaborated with program staff to assist in developing and revising mechanisms for making payments and monitoring and reporting financial performance of sub-grantees Reviewed several grantee monthly financial reports, including invoices, budgets and up keeping databases Led a team through the entire process for sub grantees selection, from pre-award assessment to project closing Facilitated the processing of modification of sub-agreements, maintain and update grants & contract document Followed-up contribution and recording of identified cost share expenses with sub-grantees Contributed to the development of grants management manual, materials, and resources Controlling and processing of Account Receivable , payable and Reconciling of account Ensured adherence to the organization's global financial policy, domestic financial procedures and guidelines related to disbursement activities, general accounts and grants Engaged in maintaining monthly and annual fixed asset inventory registration Ensured document tracking- paid stamp and filling are done in tact Ensured that financial transactions are recorded as per the chart of accounts and with proper source documents Reviewed and ensure the accuracy and quality of financial statements prepared Managed grant projects and fund release from donors & control budget utilization Ensured that all financial documents and reports are well documented & safely placed Facilitated internal and external audits and led development of action plans based on audit recommendations and monitored progress Led, supervised, guided and supported staff members, including accountant, cashier and storekeeper Participated in proposal budgeting when new projects are initiated. Senior Accountant Oct 2008 to Dec 2009 Company Name Produced periodic financial reports for both internal (organization) and external use (donors & government) and interpret and analyze the reports and actual results against budgets and recommend program management team and budget holders Ensured that financial transactions are recorded as per chart of accounts & with proper source documents Reviewed and initiated approval for disbursements including contracts and sub contacts payment Managed grant projects and fund release from donors & control budget utilization Ensured that procurements are made per the organization procurement policy and Donor requirement Ensured that fixed assets registration and facilitated the annual inventory count Ensured bank reconciliation is made timely Reviewed payroll and ensure that government taxes are paid regularly and timely Controlled staff benefits like; insurance, medical, PF etc. Accountant Feb 2007 to Sep 2008 Company Name Ensured that financial transactions are recorded as per the chart of accounts and with proper source documents Followed up annual budget/cash flow Controlled the timely disbursement and settlement of different expenses Ensured that procurements are made as per procurement protocols Prepared checks and initiate bank reconciliation Prepared payroll and prepared income and other government tax payment Controlled petty cash and availability of cash on hand for daily activity Record financial transactions per World Vision chart of accounts & document them Record grant projects financial activities; expense settlement & produce grant financial report Record fixed Assets per World Vision policies and facilitate annual inventory of project inventories Make ready financial documents for internal & external audit. Education MBA Degree , Business Administration Foundation for Academic Excellence, Ethiopia Completed 29 credits Business Administration B.A , Accounting Haramaya University Ethiopia Accounting Skills Academic, Account reconciliation, Accounting, accountant, Accounting Systems, Accounts payable, Accounts Payables, accounts receivable, Balance sheet, Bank reconciliation, benefits, Budgeting, budgets, budget, cash flow, cashier, closing, contracts, Credit, data analysis, databases, Database, documentation, Email, external audits, filling, Finance, Financial, Financial Planning, financial report, financial reports, Financial Statements, fixed Assets, General Ledger, General Ledger Accounting, government, Grants, Information Technology, insurance, inventory, Lotus, materials, Microsoft Access, Excel, Office, Outlook, Microsoft PowerPoint, payroll, Peachtree Accounting, pivot tables, policies, processes, procurement, program management, coding, progress, proposal, protocols, quality, QuickBooks, Reconciling, recording, reporting, requirement, Sage, Spreadsheets, Sun, tables, tax, taxes, Vision | ACCOUNTANT |
SALES ASSOCIATE Summary Punctual, customer-focused professional focused on exceeding expectations and building customer loyalty. Flexible schedule and
strong communicator who consistently meets and exceeds customer service goals. Reliable team player with an enthusiastic, outgoing
attitude. Highlights Interpersonal communication High customer service standards Adapt to diverse groups Excellent people skills Skilled problem solver Consistently meets sales goals Personable Motivated team player Conflict resolution proficiency Strong problem solving ability Active listener Exceptional organizational skills Experience Sales Associate 10/2013 to 01/2014 Company Name City , State Priced merchandise, stocked shelves and took inventory of supplies. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Determined customer needs by asking relevant questions and listening actively to the responses. Answered customer telephone calls promptly and in an appropriate manner. Followed merchandising guidelines to present visually appealing displays. Followed merchandising guidelines to present visually appealing displays. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Childcare Professional 03/2013 to 01/2016 City , State Carefully monitored children's play activities. Prepared meals per employers instruction or om my own if instruction was not provided Disciplined children and recommended other measures to correct behavior. Incorporated music and art activities to encourage creativity and expression. Routinely picked children up from school and activities. Escorted children on outings and trips to local parks and zoos. Upheld all CPR and First Aid certifications. Cashier 10/2011 to 05/2012 Company Name City , State Operated a cash register for cash, check and credit card transactions with 100% accuracy. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Education High School Diploma 2010 Prospect Mountain High School City , State Member of History Club, Winter Carnival Planning Committee, Co-Founder of Mr. and Mrs. Prospect Mountain Charity Competition ?
Expanded Functions Dental Assistant Certificate: Dental Assistant Dental Assisting 2012 New Hampshire Technical Institute City , State Skills Professional and friendly, Careful and active listener, Multi-tasking, organizational skills, great telephone and computer communication skills | SALES |
OPERATIONS MANAGER Executive Summary A highly accomplished, versatile and respected professional with over 12 years in Terminal Operations at the Port of Los Angeles. Terminal Operations is a time sensitive, high pressure, and diverse environment which you collaboratively work with customers, the union work force, and internal management along with federal, state and local agencies to navigate a myriad of contract rules, regulations, lease agreements and laws. As an Operations Manager, I have advanced knowledge in working with all facets of terminal operations; Customer Service, Rail, Vessel, Terminal planning and yard functions. Initiated cost reductions, stream-lined dock work functions and similar to an industrial designer reconfigured and maximized the use of terminal space to accommodate the growth in volume. Consistently achieves outstanding results in complex situations while building and maintaining strong, loyal relations with clients, colleagues and staff. Being a leader in this environment challenges you to think beyond the simple choice and reach for the impossible answers while maintaining the integrity of all the moving parts. Core Qualifications Extensive knowledge of all operating aspects of Vessel, Rails, Yard and Terminal Operations. Dynamic Leadership-Team Building and Staff Training Strategic planning Cross Departmental Communications Service Quality Improvement Customers Relations Budgeting Analysis, Forecasting and Cost Reductions Productivity Reporting Contract Compliance Professional Experience Operations Manager 01/2002 to Current Company Name City , State Managed Yard and Terminal Operations Center SuperIndendent of RailRoad Department, Vessel Operations and Customer Service Solicited operational feedback from Union and implemented those recommendations, improved by 23% Improvements in productivity thus reduced operating budget from $52M to $48M a year U.S. Customs and Coast Guard grade of 100% for scanning and inspection of cargo within 24 hrs of discharge Reduction in turn-times averages (industry metric measuring efficiency) from 30.15 minutes to 28.33 minutes Vessel Operations: Managed 6 to 10 union bosses and indirectly 70 clerks and longshoremen. Redesigned traffic patterns to improve safety and cargo movement Cross-trained staff on operational goals, payroll accuracy, policies and inter-departmental communication Creates a supportive team environment where all ideas valued Management Assistant 01/2000 to 01/2002 Company Name City , State Fleet Service Clerk 01/1998 to 01/2002 Company Name City , State Personal Fitness trainer 01/1997 to 01/2002 Company Name City , State Responsible for developing detailed exercise, dieting and nutritional plans to help clients reach their fitness goals. My goals were to develop and maintain my client list to interact with new and existing members to encourage and engage them to develop my business. Education M.B.A : Alternative Dispute 1 2008 Pepperdine University City , State Alternative Dispute The emphasis of my MBA is in alternative dispute resolution which focuses on leadership, business negotiations (collective bargaining, arbitration and mediation) and conflict resolution. B.A : Business Administration 1 1999 Whittier College City , State Business Administration Peter D. Veazey Accomplishments Hazardous Materials Training Awareness Weber Readiness, 2050 John S. Gibson San Pedro, CA, 2013 to 2016. The course discusses awareness to Hazardous Chemicals and when combined or in close proximity can create deadly results. Driving Change, DDI, Ports America So Cal regional Office, 2013. This course helps leaders implement change in the workplace so they can avoid the problems that plague 70% of failed change initiatives. Driving Change provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change. Leaders learn how to use three Change Accelerators to turn resistance into commitment and inspire team members to take ownership of change. Conflict Resolution, The Works Consulting, Ports America So Cal Regional Office, 2013. Communication Dynamics Emotional Intelligence, Houston Partners International, Ports America So Cal Regional Office, 2012 Communication for Leadership Success, DDI, Ports America So Cal Regional Office, 2013. This course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders learn how to meet the personal and practical needs of their team members and how to communicate to spark action in others to achieve business results. The goal is that leaders learn how to provide positive feedback that recognizes and motivates individuals and teams as well as developmental feedback that helps others get back on track. Performance Management, The Works Consulting, Ports America So Cal Regional Office, 2011 Reasonable Suspicion Training, Prince Consulting, Doubletree Hotel, San Pedro CA, 2009. Provides awareness to the physical effects of drugs and alcohol and how to witness the symptoms. Helps front line managers to reasonably suspect an employee of being under the influence. Volunteer Orange County Makos, Defensive Coordinator, Fullerton, CA The opportunity to coach opened up my eyes to the benefits of encouragement and leading thru adversity. The team was wrought with internal struggles because of the lack of trust in team ownership. As the Defensive Coordinator, I was challenged to convince the defensive players to trust the work ethic of the offensive players and to verbally encourage their play. In 2001, we had a head coach and ownership change and with 95% of the previous team returning, we reshaped expectations and built confidence thru competition. We finished the year as CFL Champions. AYSO, Coach, Long Beach, CA Coaching young children has helped me to simplify instructions, gauge motivation in each child and tailor my approach to build their confidence. These key points, I learned coaching young and older athletes crosses over to employees. People need consistent and helpful direction to improve their performance and ability to hone their craft. Athletes and employees look to their coach or boss for leadership and motivation to help them reach their full potential. Skills arbitration, automation, budgeting, budget, concise, conflict resolution, client, clients, Customer Service, delivery, forecasting, government, leadership, MBA, mediation, negotiations, payroll, pick, policies, reporting, safety, scanning, staffing, strategic planning | FITNESS |
NATURAL RESOURCE SPECIALIST GS-12/5 Position Applying Realty Specialist (Generalist) Department of Interior Interior, Bureau of Indian Affairs Rocky Mountain Region, Division of Real Estate Services Announcement Number: STIMP-10879339-20-CW Objective I have over twenty years of experience as a student and at a professional level in Natural Resources. As a professional it has always been my goal and intention to serve and protect federal and/or trust lands. I have fulfilled Bureau of Indian Affairs mission and goals in the protection and management of our trust resources. I have demonstrated good sound conservation practices in which I have obtained from my educational and professional experiences in the Natural Resources field. I am knowledgeable in conservation practices, BIA Agriculture and Range Management Policies, Procedures and Practices. I am familiar with the Crow Land Use Bill, Wind River Reservations Grazing Resolution, Northern Cheyenne's grazing laws and the Three Affiliated Tribes Grazing Resolution. Through my experience I am very knowledgeable with 25 Code of Federal Regulations 162 and 166. I feel I have established or improved management practices for the Agencies I have served. I am devoted to my organization and am committed to the Indian Trust Land Owners and Tribes during my tenure with the Federal Agencies I have served. Education 2004 Montana State University-Bozeman City , State Range Science Bachelor of Science 2001 Little Bighorn College City , State Natural Resources Associate of Science 1992 Hardin High School City , State High School Diploma Experience January 2013 to Current Company Name City , State Natural Resource Specialist GS-12/5 I manage approximately 98 range units, which consists of tribal, allotted, government tracts and taken area. Duties require me calculate Animal Unit Months (AUMs), determine accurate acreage, establish conservation plans, invoice, modify and adjust yearly rental rate in TAAMs, issue 10-day show cause letters for non-paymet and cancellation letters should it be necessary. I am required to work cooperatively with the Tribal Natural Resource staff, members of the Natural Resource Committee and Mandan, Hiidaatsa, Arikara Tribal Council. I am required to provide technical assistance as requested to the Three Affiliated Tribes, updating or amending Grazing/Natural Resource Resolutions, assist in noxious weed projects, determining taken area acres (Non-Trust on-off acres). Most recently, worked in a partnership with the Tribe under a 93-638 contract to complete rangeland inventory providing technical assistance in grazing study. The completed inventory determined accurate range unit boundaries and allotments, updated stocking rates, Animal Unit Months (AUMs) and identified noxious weed infested areas. This prepared for a new permit period required updating grazing resolution, sending out over 18,000 Authorities to Grant Grazing Prividges to individual Indian interest owners, application and allocation process. Establish 5 year range unit permits once allocated. Prepare and write notices for non-compliance, non-payment, trespass livestock, 180-day notice of removal of allotment from range unit and other notices to permittees, land owners and the tribe. I direct staff in inspecting, sending notices and taking corrective action on trespass livestock on the range units and farm and pasture leases. Currently, there are 700 producing wells on Fort Berthold, approximately 400 are in the range unit or farm and pasture leases. I am responsible in identifying, planning and withdrawing oil & gas right-of-way from existing surface leases. Responsible for sending 180 day notice and withdrawing individual allotments (by majority consent) from range units. Investigate, determine trespass, take corrective action and assess penalties on oil or salt water spills on trust property. Assist with oil and gas/environmental mitigation. Locate and investigate trespass scoria pits, water depots, pipeline - take corrective action and assess as necessary. Mediate, consult and give recommendations when there is a dispute or conflict within the range unit or farm and pasture lease involving permittee's, landowner's and oil companies. Provide assistance in locating allotments to landowners using ArcGIS 10.5.1 and in the field. Determine idle farm and pasture tracts using TAAMs query and assist realty staff in advertising. Assist realty staff in meeting deadlines when necessary. Determine and locate current and potential homesite leases. Review acquisition and disposal conveyance documents for accuracy. Assist Acquistion and Disposal staff with estate planning, land exchange or gift conveyances. Respond to data calls from the regional office and central office, gather and compile documentation when in litigation thoroughly and promptly as requested. Provide documentation/packets for Appeals as requested by Solicitor. Assigned as alternative coordinator for the Agency Freedom of Information Act (FOIA), this requires me to gather documents, files and correspondences. Monitor TAAMs lockbox system for pending payments and disburse to Individual Interest Holders. Supervise and direct duties to natural resource staff. Supervise and direct duties to Agency staff when acting as Superintendent. Other supervisory duties include updating position descriptions and rating performance appraisals. Take corrective action on insubordinate, non-performing and/or misconduct employee(s), should it be necessary. Act as Superintendent in her absence. Supervisor: Kayla Danks, Superintendent (701) 627-4707 October 2008 to January 2013 Company Name City , State Soil Conservationist GS-0457-11/4 I was responsible for the managment and development of conservation plans for trust lands (allotted and tribal) on the Crow Reservation. Responsible for accurate land classifications for farm and pasture leases, rights-of-way and conveyance using ArcGIS. I work cooperatively with other federal agencies, state agencies and Crow Tribe on conservation projects and the protection of trust lands. Updated, established and implemented conservation plans for expiring farm (irrigated and dry farmland) and pasture leases. This required me to determine access and non-access acres for Irrigable land. This also included inspecting, monitoring utilization and proper management of all farm and pasture leases. Assisted and recommends improvements on farm and pasture leases. I developed Trichomoniasis requirements which would be amended into the Crow Land Use Bill. Provided technical services to and/or field inspections until issue is resolved. I coordinated a bio-control project on leafy spurge. Provide maps, legal descriptions and technical assistance to Indian Trust Land owners and Lessee's. Perform fire duties when needed. Supervisor: Debbie Scott, Deputy Superintendent (406) 638-4433 June 2006 to October 2008 Company Name City , State Rangeland Management Specialist GS-0454-09 I conducted the rangeland inventory in conjunction with the Natural Resource Conservation Services, this required the identification of plants and ecological sites. I digitized range data which included scanning appoximatley 100 aerial photos which contained the similarity index. The calculation of Animal Unit Months (AUMs) and determining stocking rates was required using ArcGIS. Involved in conversion of IRMS and TAAMs this required me to encode AUMs, rental rates, tracts and legal descriptions for the Range Units. Wrote conservation plans to meet goals and objectives for the range program. I was responsible for monitoring several range units determining use and trend. I was responsible for asssisting the general public for general information or creating maps. I updated and created maps for approximatley 43 range units using ArcGIS 10. I worked on conservation projects with other local government agencies and permittees.
Supervisor: Ramon Nation, Deputy Superintendent(307) 332-7810 August 2005 to June 2006 Company Name City , State Range Technician GS-0455-06 Compliance and monitoring of the range units on the Northern Cheyenne Reservation. Required to count and identify brands when cattle and/or horses are in trespass or in violation of Range Units. GPS, inspect and monitor fencline (range unit boundaries) and the Tongue River Pipeline Project. Assist the public and agency staff in land status questions and map request. I was responsible for creating maps for range units. I was assigned Natural Resource Conservation Service liason, assisting in managment plans with area ranchers. Assist range manager in calculating AUMs and determine surplus AUMs for leases. Supervisor: Gabe Morgan (406) 477-8242 June 2005 to August 2005 Company Name City , State Soil Conservationist GS-458-05 Conducted Approximately 50-60 line transects for various Big Horn County Ranchers. This required identifying, clipping and weighing native grasses, forbs and shrubs within 1 100 ft. transect. After documenting data and taking photo points the data was then entered into the system. This determines the trend and condition of the pasture and range units. The data is then used for Conservation plans and practices once the AUM's and stocking rates were determined. Supervisor: Jodi Hastings (406) 665-3442 May 1999 to September 2003 Company Name City , State Natural Resource Specialist (student trainee) GS-454-4 Responsible for conducting compliance checks on Bureau of Land Management (BLM) administered gravel pits. Responsible for writing Environmental Assessment (EA) for Application to Drill (ADP) for oil and gas wells in which I concurred with Natural Resources Specialist. Participated in joint effort with oil company, BLM personnel, and surface landowner to discuss and alternate planning methods for the clean-up and rehabilitation of oil well disaster. Responsible for rehab of abandoned oil wells which included reseeding and erosion control. Participated in Range Improvement Projects such as planning for fencing, pipeline installation, spring development, water catchment pits and possible sites for water wells. Processed Federal Grazing applications, this required assurance of AUM's. Responsible in conducting Rangeland Health Assessments on Federal Grazing permits to needed renewal. This required evaluating and determine the condition of allotments. Duties included identifying plant species, determine plant diversity, vegetative cover and erosion control when needed. Participated in BLM wild horse adoption. Participated in Fire Duties. Other duties include general office work, assisting the general public and other agency personnel when needed. Supervisor: Sandra Brooks (406) 896-5013 Skills TAAMs, ArcGIS 10.5.1, Trimble Unit, Garmin, ATV, Personal Computer - Microsoft Excel, PowerPoint, Microsoft Word, Write and Read Legal Descriptions, Read and Translate Title Status Reports, Identify plants, forbs and weeds. General Are you a U.S. citizen? YesDo you claim Veteran's preferance? NoWere you ever a Federal Civilian employee? Yes GS-401-12 step 4 from January 2013 to PresentAre you eligible for reinstatement based on career or career-conditional Federal Status? Yes Referances Austin Gillette, Fiduciary Trust Officer - Office of Special Trustee (701) 627-4707 Edward Lone Fight, Former Superintendent - Wind River Agency (701) 421-4222 Thomas Wells, Retired Deputy Superintendent/Former Supervisor (701) 441-1165 | AGRICULTURE |
OUTBOUND SALES Career Overview Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Core Strengths Exceptional communication skills Microsoft Outlook, Word and Excel MS Windows proficient Adherence to high customer service Skilled in call center operations standards Adheres to customer service procedures Customer-focused Customer service award Quick learner Accomplishments Customer service award Quick learner Work Experience Outbound Sales June 2009 to June 2011 Company Name － City , State Answered an average of [80] calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Effectively managed a high-volume of inbound and outbound customer calls. Evaluated consumer reports on a monthly basis. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Receptionist March 2002 to December 2003 Company Name － City , State 44314 Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed. Professionally and courteously verified appointment times with patients. Adeptly managed a multi-line phone system and pleasantly greeted all patients. Verified patients' eligibility and claims status with insurance agencies. Prepared patient charts accurately and neatly for the clinic. Diligently filed and followed up on third party claims. Coordinated luncheons with Pharmaceutical Representatives. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Resourcefully used various coding books, procedure manuals and on-line encoders. Precisely evaluated and verified benefits and eligibility. Updated patient financial information to guarantee accuracy. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner. Provider Rep May 2003 to March 2008 Company Name － City , State Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Prepared patient charts accurately and neatly for the clinic. Prepared patient charts, pre-admissions and consent forms as necessary. Researched questions and concerns from providers and provided detailed responses. Updated patient financial information to guarantee accuracy. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Participated in facility surveys and inspections made by authorized governmental agencies. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Cole Manage Vision - Twinsburg, 44087, OH Effectively managed a high-volume of inbound and outbound customer calls. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Managed high call volume with tact and professionalism. Educational Background High School Diploma : General , 1985 North Marion High School 1985 High School Diploma: General North Marion High School - Mannington, 26582, WV Diploma : Paralegal , 1992 Webster college － City , State , US 1992 Diploma: Paralegal Webster college - Fairmont, WV Office Technology , 1994 Webster College － City , State , US 1994 Degree: Office Technology Webster College - Fairmont WV Diploma : Medical Office , 2007 Brown Mackie College － City , State , US 2007 Diploma: Medical Office Brown Mackie College - Akron, OH Skills Pricing, Sales, Inbound And Outbound, Audit, Documentation, Filing, Inspections, Maintenance, Medical Records, Basis, Receptionist, Customer Inquiries, Of Sales, Sales And, Telephone, Benefits, Claims, Coding, Cpt, Icd, Icd-9, Icd9 Coding, Icd-9 Coding, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Customer Service, Retail Sales, Award, Call Center Representative, Customer Support, Etiquette, Excel, Microsoft Outlook, Operations, Outlook, Word, Paralegal | SALES |
SR.TOOLING DESIGNER Professional Profile Experienced Mechanical Designer creating high quality CAD models and engineering drawings in a variety of technical manufacturing industries with experience working in manufacturing and advanced technology industries, designing, detailing, assembling, debugging, and utilizing a strong machine shop background. Design & drafting experience includes: equipment for tooling, fixtures, automated machines, structural steel detailing, sheet metal design, Engineering Change Order as well as Red Line drawing changes, weldment fixtures and hands on fabrication Autodesk Inventor experience release 10 through 2015 and SolidWorks experience release 97 Plus Certified, Trained in 2008-2009 & Current work experience with 2010. Drawing standards include compliant with ANSI/ASME, ANSI/AWS, as well as ITAR, good understanding of both English & Metric Geometric Dimensioning and Tolerancing Techniques Qualifications Inventor modeling Drafting techniques Creating bills of materials Detail-oriented Interpersonal skills Negotiation skills Experience Sr.Tooling Designer 01/2010 to Current Company Name City , State Using Autodesk Inventor 2012,2015 and AutoCAD 2015 to produce original tooling designs and working drawings. Support of domestic and foreign manufacturing facilities in trouble-shooting tooling design issues. Processed Engineering change requests to prepare and update drawings to current standards. GD&T taskforce member working with a cross functional group to make drafting changes and standard for the Metal Packaging Division. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Processed drawing changes for the Ion Beam coating chambers on both standard and custom configuration chambers. Original design work to simplify and reduce the interior shielding to a establish a standard for future configurations. Design and drawing software was SolidWorks. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Retrofitted existing tooling and designed additional features for the LeyBold coating chamber for production work Created original part designs, solid models, detailing, Iges or Step files for solid model geometry and, PDF files for in-house data file management Revised and updated electronic drawing files providing hard copies of the latest revisions to production teams Used standard methods to insure work was checked back into the projects correct file location. Design and drawing software included SolidWorks. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Worked on design improvements for existing environmentally controlled disk drive test chamber to prepare for a production. Processed engineering changes for 3D CAD solid model designs and corrections of existing solid models. Design and drawing software included Autodesk Inventor. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Created a new tooling assembly fixture design for to improve production efficiency Original design of two test prototypes and one working model Fabricated, Assembled and demonstrated use of working prototype for proof of concept Design iteration of prototype for higher capacity assembly fixture to be used in high volume production New part design, design reviews, solid modeling, 3D stereolithography file, detailing, Iges or Step files for solid models Design and drawing software included SolidWorks. Mechanical Design Engineer 01/2009 to 01/2009 Company Name City , State Original design work on new parts and fixtures for Diode Array, as well as the BAK and MSP coating chambers Support and processing of design reviews, solid models and detailed drawings Processed Iges or Step files for solid model geometry and created PDF files for in-house data file management Worked on revisions to update the electronic drawing files and created hard copies for production use Design and drawing software included SolidWorks 2009. Mechanical Designer 01/2008 to 01/2008 Company Name City , State Supported project work with the director of engineering to process engineering changes to the custom coating chambers for the Solar Panels production line Working according to a tight schedule for deadlines on new part design creating solid model changes, detailed drawings of weldments and revisions / updates of electronic drawing files Processed ECO paper work, printing out the latest revisions Responsible original design of new self-contained Solar Panel, custom mobile storage and transportation cart Design and drawing software included Autodesk Inventor 2008 and Vault. Senior Mechanical Designer 01/2004 to 01/2008 Company Name City , State Designed and detailed custom coating fixtures & tooling for the BAK, LeyBold, and MSP coating chambers Designed original parts creating solid CAD models, detailed drawings, Iges or Step files for solid model geometry, PDF files for in-house data file management into SAP Processed revisions and updates for electronic drawing files, created hard copies of the latest revisions for production use Supported machine shop manager as the Assistant Manager for all in-house machining work Backup operator and maintainer for 3D printing operations using Invision S2 Created CAD models and downloaded solid model parts to create working 3D stereolithography rapid prototype parts for engineering test work and analysis Aided with the mechanical fixture and tooling equipment for assembly of rear projection light engines Direct design assistant to the head BAK & LeyBold coating engineers for two and half years. Design and drawing software included Autodesk Inventor 10. Education Associate of Applied Science : Machine Drafting Technology May 1992 Front Range Community College City , State , United States Machine Drafting Technology Skills 3D, Assistant Manager, AutoCAD, Backup, CAD, concept, drafting, features, file management, functional, drawing, machining, director, mechanical, modeling, Packaging, PDF, process engineering, SAP, SolidWorks, transportation, trouble-shooting | DESIGNER |
BUSINESS SOLUTION PROJECT MANAGER Skills PLM (PTC and Enovia); SQL; Crystal Reports; Google Analytics; JIRA; HPQC; QlikView; Cognos; Advanced Microsoft Access; Advanced Excel; SAS; Power Point; SharePoint; Visio; MicroStrategy; ASPEN; Microsoft Project; JCL; Jobtrac; TSO; CA7; Tivoli; Maestro; Telnet; FTP; Group1; Unix; Exceed; Citrix/Metaframe; Altiris Experience Business Solution Project Manager 01/2011 to 01/2017 Company Name City , State Technical and process expert on all web-based marketing systems resolved complex business issues, ad-hoc reporting, and analysis for all departments, such as design, operations, product managers, sourcing, warehouse and international markets consisting of over 700 employees. Pivotal in the product creation lifecycle to ensure product was retailed to markets on time. Implemented competitive advantages through quick and easy to use tools and training guides for product creation, e-commerce site management, product lifecycle management (PTC Flex PLM), digital merchandising, asset management and range segmentation application. Worked with off shore team to implement these changes. Trained and supported digital merchandising tool to analyze completive purchases. Distinguished user requests from the underlying true needs and provided options and recommendations on how best implement solutions to drive results. Used Google Analytics and other homegrown applications to analyze user behavior. Collaborated with the Regional Store Replenishment Managers to reduce ordering lead times to achieve the target goals by providing store specific ordering data. Responsible for analyzing business issues that span across the entire supply chain. Drive impactful decisions through modeling, optimization, varying complexities, benchmarking and vendor score cards. Improved operational effectiveness and efficiency by driving Speed-To-Market components into the seasonal marketing process framework to reduce warehouse capacity and product liquidations of product. Followed change management procedures compliance guidelines (SDLM) which includes gathering user requirements, gap and risk analysis, systems landscape as-is and to-be work streams, write and review functional/technical specifications, create and execute system integration (SIT) and user acceptance test scripts (UAT), stress testing, process flowcharts, developed SQL reporting queries, develop training documentation, release notes, cutover/deployment go live activities, IT service ticket management, conduct training sessions. Lead Data Migration Analyst 01/2008 to 01/2011 Company Name City , State Lead systems expert to review all systems and process to be moved over to new infrastructure for entire company. Played a critical role to move off existing network. Recruited to lead the migration implementation of SAP 7.0 Accelerated SAP methodology CRM, SD, MM, WM, FI/CO and PLM (Enovia). Moved all existing platforms to new system landscape. Reviewed and recommended several software vendors to determine best application to fit the business needs. Executed data analysis, cleanup, and validation reports utilizing relational databases, SQL, and SAS to migrate to new structure. Developed and wrote SOP Database and process flowcharts to document as-is and to-be processes. Quality Assurance Data Analyst 01/2006 to 01/2008 Company Name City , State Worked closely with quality engineers for new product launch and inspections. Reviewed known defects with engineering when developing new product, avoiding costly redesigns. Ability to understand changes in trends in both company and category performance, and identify and elevated potential issues. Collected raw data to analyze, interpret, and generated reports and graphs to upper management. Escalated issues/defects as required, to enforce corrective action. Senior Forecast Analyst 01/2006 to 01/2006 Company Name City , State Responsible for direct marketing research and all levels of sales demand forecasting and identify opportunities where the organizations can become more profitable, and increase revenues. Determined and executed decisions on forecast quantities per style for production ramp up and authorize tooling molds to ensure objectives are achieved or exceeded. Prepared key information for monthly forecast and buy meetings. Analyzed and distributed forecasting information to production groups, sales, production, and costing teams. Provide Functional Excellence in the area of supply chain data & KPI's. Send reports on regular basis to team. Marketing Budget Forecast and Circulation Analyst 01/2002 to 01/2006 Company Name City , State Developed technology efficiencies to track and forecast weekly sales, demand expectations, inventory levels and resource planning to generate catalog profitability. Comprehensive data mining, customer segmentation and statistical analysis to produce catalog mailings. Analyzed customer performance and target promotions catalog vs. e-com sales to generate sale profitability. Forecasted weekly and total program sales by catalog using historical data. Analyzed click through rates, bounce tracking, abandon rates, and event driven emails to understand user Internet behavior. Optimized to strengthened Customer File Master and recommend changes to marketing plans to improve the business sales. Education and Training Bachelor of Science : Information Systems Northeastern University City , State Information Systems SAS Business Intelligence Client Tools, SAS Training Center New York, NY
Administering Microsoft Windows NT 4.0, New Horizons Training Center Braintree, MA
Fundamentals of Solaris 2, Sun Microsystems Massasoit Community College City , State Introduction to Software Design & Development Massasoit Community College Boston University Center for Information Technology City , State Concepts & Facilities of Emerging Technologies Skills asset management, benchmarking, Business Intelligence, Citrix, Cognos, costing, Crystal Reports, data analysis, data mining, Database Management, direct marketing, e-commerce, forecasting, Google Analytics, inventory levels, merchandising, SharePoint, MicroStrategy, relational databases, sales, SAP, SAP 7.0, SAS, Software Design & Development, Solaris 2, SQL, system integration, Tivoli, Unix, validation | APPAREL |
ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Well-informed accountant adept at supplying quick responses to financial inquiries from internal management and potential clients.Creative accountant equipped with a broad knowledge of concepts and strategies to yield the best possible financial outcomes. Highlights Periodic financial reporting expert Invoice coding familiarity Strong communication skills General ledger accounting skills Complex problem solving Account reconciliation expert Experience Accountant July 2012 to October 2015 Company Name － City , State I have worked at Shantilal Gala & Company (Nairobi, Kenya) which is an Audit firm, since 2nd July 2012. I was employed as an Accountant in the Firm. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of p weekly and monthly. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Collaborated extensively with auditors during preliminary and year-end audit processes. Entered weekly sales and customer count sheets for review by management. Processed payroll, electronic deposits and employee pay adjustments. Collaborated extensively with auditors during preliminary and year-end audit processes. Education Select One Bachelor of Arts : Business Studies , 2014 University of Greenwich － City , Kenya Completed the Bachelor's degree in Business of Arts - BA Honors Business Studies achieving a Second Upper Class Honors. The units included in the Academic Session (2012/2013) are as follows: > Managing Strategy - involves the formulation and implementation of the major goals and initiatives taken by a company's top management on behalf of owners, based on consideration of resources and an assessment of the internal and external environments in which the organization competes. > International Business Management - involves the understanding for an international career in various industries. Today's world revolves around business. Networking on a global scale and recognising opportunities, or creating them yourself. International Business Management brings one a step closer to success on an international level. The units included in the Academic Session (2013/2014) are as follows: > Small Business Development - involves the process of how to own corporations, be into partnership and become a sole proprietors. These kind of developments are common in many countries, depending on the economic system in operation. > PPD3 - Thematic Independent Study - the research and critical thinking skills from Personal and Professional Development (PPD) 2 and build upon their research proposals. This unit helped me to understand the intricate relationship between theory and practice. Improved my self-management in terms of time, planning, behaviour and motivation. Association of Business Executive : Business , 2013 Oshwal College － City , Kenya Completed the Association of Business Executive. This associate had levels and units as follows: Certificate in Business - Level 3 includes the following units: > Introduction to Business. > Introduction to Quantitative Methods. > Introduction to Accounting. > introduction to Business Communication. Diploma in Business Management (Higher) - Level 5 includes the following units: > Human Resource Management. > Managerial Accounting. > Marketing Policy, Planning and Communication. > Organisational Behaviour. > The Business Environment. > Economic Principles and their Application to Business. > Financial Accounting. > Quantitative Methods for Business and Management. Diploma in Business Management (Graduate) - Level 6 includes the following units: > Corporate Finance. > Corporate Strategy and Planning. > International Business Case Study. > Managing in Organisation. > Strategic Marketing Management. Interests Associate Member of the Association of Business Executives Most Disciplined Girl: 2007-2008. Outstanding Performance as a Class monitor: 2009. Participated in the Expedition camp awarded by the Westlands Scouts Local Association: 2009. EXTRA-CURRICULAR: Awarded for outstanding performance for the prize day variety show in 2009. Awarded for reaching the National Finals in the Kenya Music Festival in 2007. I am a professional Ramp Model. I have worn and exhibited clothes of international and local designers. Personal Information Place of Birth: Nairobi, Kenya. Date of Birth: 23rd of May, 1993. Present Resident in Nairobi, Kenya. Sex: Female Status: Single Hobbies: Traveling, Hiking, Reading. Additional Information LEADERSHIP: Associate Member of the Association of Business Executives Most Disciplined Girl: 2007-2008 Outstanding Performance as a Class monitor: 2009 Participated in the Expedition camp awarded by the Westlands Scouts Local Association: 2009. EXTRA-CURRICULAR: Awarded for outstanding performance for the prize day variety show in 2009. Awarded for reaching the National Finals in the Kenya Music Festival in 2007. I am a professional Ramp Model. I have worn and exhibited clothes of international and local designers. Skills Organization - managing responsibilities in a particular manner and keeping track of those responsibilities. Time Management - Good time-management skills go hand-in-hand in with strong organizational capabilities. Budgeting time will give the allowance of managing the work efficiently. Adaptability - its always the best for me to adapt quickly and easily as my way of understanding the procedures is through planning everything in my mind as the work is being allocated. Communication - allows me to interact best with the colleagues, clients and receive the best feedback from their side after completing the conversation. | ACCOUNTANT |
SALES Summary Extremely loyal, ambitious and a hard working individual looking to leverage my high level of
customer service skills to excel in a professional sales environment. Experience Sales January 2014 Company Name － State Care Wear Uniforms 2014 ·Replenish product bins and product racks. Load/Unload vans a various hospitals. Set up "retail" type stores in said various hospitals. Inform customers about new product. Assist customers with their purchases. Receiving and preparing product, maintaining the Grocery floor and displays, and selling product in support of regional Grocery standards. Providing courteous, friendly, and efficient customer service ·Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food. Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products. Maintain accurate department signage and pricing. Stock and clean grocery shelves, bulk bins, frozen and dairy case. Keep Grocery department clean, sweep floors and maintain sweep logs. Assist with sampling program, keeping sample areas full, clean, and appealing. Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices. Operate and sanitize all Grocery equipment in a safe and proper manner. Road Safety 2013 ·Controls movement of vehicular traffic through construction projects: Discusses traffic routing plans, and type and location of control points with superior. Distributes traffic control signs and markers along site in designated pattern. Directs movement of traffic through site, using sign, hand, and flag signals. Warns construction workers when approaching vehicle fails to heed signals to prevent accident and injury to workers. Informs drivers of detour routes through construction sites. Warehouse January 2012 Company Name － City , State Memorize System Pavers 30 minute sales presentation ·Visit potential customers at their homes and helped design their dream yards and hard scape ·Provided accurate designs, estimates and payment plans to homeowners on first visit. Rancho Murieta Community Services District 2012 ·Performs a variety of unskilled and semiskilled labor tasks in the construction and maintenance of water distribution and wastewater collection systems, drainage systems, roads, pipelines and other District facilities ·Works in or around hazardous electrical panels and equipment; assists operations staff as needed ·Reads residential and commercial meters; maintains simple records and logs ·maintains districts open channels and ditch systems. January 2012 Company Name Participates in the installation, operation, and repair of sewer mains and appurtenances ·As needed operate light construction equipment, tractors, and easement mowers ·Working under direction, assist CCTV assessment of sanitary sewer main lines and service lines, using mini cam and main line cameras. Paragon Products-El Dorado Hills 2011 ·Assembly of inverters including soldering capacitors, modifying boards, assembling hardware, hi-pot testing and frequency setting. Mixing and pouring of epoxy to pot electronics assemblies. Validate, troubleshoot, and repair pumps using predefined pass/fail criteria ·Installs inverters on pump assemblies ·Record completed serial numbers in Macola database. Relish Burger Bar-El Dorado Hills 2010 ·Inspect, arrange, and run food in an up-tempo environment ·Assist managers and other staff members in the upkeep of the restaurant ·Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items. Red Robin 2008 ·Inspect, arrange, and run food in an up-tempo environment ·Assist managers and other staff members in the upkeep of the restaurant ·Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items. Courtesy Clerk January 2008 Company Name maintained a neat and well organized area ·Product orginization and stocked new products as needed ·Responsibile for customer satisfaction. Education Bachelor of Science Degree : Sport Management , 5 2010 Culver Stockton College － City , State Sport Management Associates degree : 5 2007 Sacramento City Community College Stockon College, Sac City College GPA: 2006 Academic Recognition of Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement ACCOLADES ·First Team, Second Team All-Conference: Baseball (Culver 2006 Academic Recognition of Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement OSHA Forklift Certified · ATSSA Flagger Certified Skills Assembly, hardware, customer satisfaction, customer service, database, direction, drivers, electronics, Forklift, Macola, Works, neat, cameras, pricing, Receiving, retail, routing, Safety, selling, sales, soldering, troubleshoot, type, well organized | SALES |
PHYSICAL THERAPIST TECHNICIAN Education Glencoe High School 2002-2006 Gadsden State Community College Skills Customer satisfaction, Software:Word Outlook, Word, AS400, Knowledge of medical equipment, Physical therapy, Advanced problem-solving, Enthusiastic people person, Great organizational skills, Multi-task management. Experience 01/2010 - Current Company Name － City , State Physical Therapist Technician Assist physical therapists in daily patient treatments and care. Set up orthopedic equipment. Assist in ultrasound and E-stem treatment along with wound care and patient activities. 01/2009 - 01/2010 Company Name － City , State Construction Worker Operated heavy machinery. Assisted in home and business modification,cleaning, and preparation for the site. 12/2007 - 01/2009 Company Name － City , State Floor Worker/Cashier Assisted customers with any questions or concerns they had.Checked the customers in for their workouts. Cleaned workout equipment. Answered phones and handled money transactions. Summary My objective is to obtain a successful career with your company by bringing enthusiasm, dedication, responsibility, good work ethic and customer service, combined with a desire to utilize my skills obtained through my experience. | CONSTRUCTION |
ASSOCIATE VICE PRESIDENT FOR COLLEGE ADVANCEMENT & PUBLIC RELATIONS Executive Profile I've worked in higher education administration for 7 years, predominately in advancement and public relations at both the university and community college level. In addition, I've taught or authored over 20 unique college courses primarily in the business discipline Currently, I have the privilege of serving Mississippi Delta Community College as the Associate Vice President for College Advancement and Public Relations. In this role, I serve as the Chief Advancement & Chief Communications Officer reporting to the College President. A member of the college's senior administrative team since 2010, I also serve on the President's Cabinet. As the Executive Director of the MDCC Alumni & Foundation, Inc., I have overall responsibility for advancement at the college including alumni affairs, annual giving, major gifts, records, planned giving, donor relations, and events. I also have responsibility for public relations including college marketing, communications and news. Professional Experience Company Name City , State Associate Vice President for College Advancement & Public Relations 07/2009 to Current Responsible for college wide public relations, marketing, and advertising Executive Director of the MDCC Alumni & Foundation, Inc. Company Name City , State Director of Development 07/2007 to 07/2009 Major gifts fundraiser and responsible for the multi-million dollar comprehensive campaign; Coordinate fundraising efforts among Academic Deans, University Vice Presidents, Board Members, and Prospective Donors Significantly increased overall fundraising success while cultivating the largest gift in the university's history ($3.1M) Company Name City , State Adjunct Instructor 08/2006 to 05/2007 Courses taught: Principles of Management (Undergraduate Level; 220 students per class); International Business (Graduate Level Team Teacher) Company Name City , State Instructor, Assistant Basketball Coach, Webmaster 08/2004 to 05/2006 Courses taught – Economics; Personal Finance; Advanced Computer; Web Design; Business Law for College Credit Other duties: Assistant Coach (Basketball); Webmaster and creator of school website; Student Council Advisor; School Newspaper Advisor (Certified MPSA Teacher) Education MBA : Management and Marketing 2005 Delta State University , City , State , United States 3.89 GPA BBA : Management and Marketing 2004 Delta State University , City , State , United States Graduated with honors: Summa Cum Laude; Received The First Diploma having the highest grade point average of the undergraduate class 3.98 GPA Overall; 4.00 GPA Major Doctor of Education Degree : Higher Education Administration Delta State University , City , State , United States Coursework and comprehensive exams completed: December 2012 Core Accomplishments Mississippi Delta Community College Alumni & Foundation, Inc. Increased annual contributions by 500% since becoming Executive Director Total annual giving averaged $72,000 for the five year period prior to my employment. In the 2013 fiscal year, annual contributions exceeded $350,000. As of June 2014, total pledges receivable anticipated through 2024 exceeded $420,000. Prior to 2010, pledges receivable had not exceeded $100,000 Instituted the following new programs through private donations: The Staff Appreciation Fund, The Robert W. Steinriede Faculty Development Fund, The Emergency Student Support Fund, The School Support Fund and the Athletic Improvement Fund Increased the alumni directory from 1,500 known constituents to over 15,000 Delta State University Alumni & Foundation, Inc. Cultivated and secured the largest single gift in the history of Delta State University with a $3.1 million bequest matriculating in 2014 Secured funding for two professorships each totaling $250,000 Initiated and coordinated the first 2 phases of the University's $40 million campaign Developed and implemented The Corporate Scholarship Program resulting in an immediate enrollment increase of 20 students the first year Skills Personal Effective written and verbal communication skills Effective managerial and administrative skills Ability to adapt and respond to various situations Ability to maintain high level of confidentiality Ability to work with diverse staff, faculty, students, and donors Institutional Advancement Experience in working with a non-profit Board of Directors and volunteers Working knowledge of budget development, fiscal administration, and foundation fiduciary responsibilities including accounting, contracts, budgeting and cost control principles including Generally Accepted Accounting Principles and automated financial reporting systems Knowledge of federal and state financial regulations Ability to analyze financial data and prepare financial reports, statements and projections Working knowledge and skill involved in the bookkeeping processes associated with receiving, acknowledging, and recording contributions Working knowledge of development practices including annual campaigns, major gifts campaigns, endowments, investment policies, scholarship programs, donor recognition, and community relations Ability to maintain relationships with significant and influential individuals Ability to solicit gifts Public Relations Proven ability to lead and manage a comprehensive strategic communications, media relations, and marketing program to advance an organization's mission and goals Experience in planning, writing, editing, and production of newsletters, press releases, annual reports, marketing literature, and other print publications and directories Experience in planning, promoting, and facilitating events Experience in creating and maintaining institutional websites and social media platforms Experience in developing and disseminating information in relation to a crisis or emergency event Technology Literacy Banner (Ellucian, Inc.) database including the advancement module for prospect management The Raiser's Edge Fundraising Software (Blackbaud) QuickBooks for Nonprofits FindWealth 8 (Wealthengine) Adobe Creative Cloud programs and applications including Photoshop, Illustrator, Muse and Premire Pro All standard Microsoft Office Programs (including word, excel, access and others) Styleguard editing software Joomla! 3 for web development Certifications Local Project Agency (LPA) Project Development Management Training – MS Dept. of Transportation (2013) Graduate of the Mississippi Community College Leadership Academy (2012) FEMA Certified in ICS-100, Introduction to the Incident Command System (2009) FEMA Certified in ICS-200, ICS for Single Resources and Initial Action Incident (2009) FEMA Certified in IS-00700.a, National Incident Management System (2009) FEMA Certified IS-00800.b, National Response Framework (2009) Completed specialized training in planned giving through the Council for Advancement & Support of Education (2007) Community Service Curriculum Committee Adviser, Delta State University College of Education (2012-Present) Volunteer Firefighter, Bolivar County Volunteer Fire Department (2001-Present); County Fire Chief 2010; Assistant Chief & Training Officer 2008-2010; Captain 2007-2008; Firefighter 2001-2007 Board Member, Cleveland/Bolivar County Crime Stoppers (2007-Present) Board Member, Delta Center for Community and Economic Development (2007-2010) Affiliations Delta Human Resource Management Association Council for Advancement & Support of Education (District III); Roles: Mentor, Annual Conference Volunteer & Session Moderator Association of Fundraising Professionals (Mississippi Chapter) College Public Relations Association of Mississippi; Role: Elected in May 2014 to a three-year board appointment as association vice-chair (2014-2015), chair (2015-2016), past-chair & adviser (2016-2017) Publications Abraham, D.R., Gibson, M.C., Novicevic, M.M., & Robinson; R.K. (2009). Becoming an outstanding management historian in the USA: Biographical research of Wren's and Bedeian's pathways. Journal of Management History , 15(1), 9-19. Novicevic, M., Williams, L., Abraham, D., Gibson, M., Smothers, J., Crawford, A. (2011). Principles of outstanding leadership: Dale Carnegie's folk epistemology. The Journal of Applied Management and Entrepreneurship , 16(3). | PUBLIC-RELATIONS |
MORTGAGE BANKING EXECUTIVE ANALYST Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Change management Policy/program development Cross-functional team management Staff training Supervision and training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Operations management Accomplishments Business Development: Successfully grew business by [action]. Project Management: Initiated [project] which resulted in [positive outcome]. People Management: [Describe accomplishment 1] [Describe accomplishment 2] Financial Management: [Describe accomplishment 1] [Describe accomplishment 2] Research Conducted research which led to the development of [program]. Leadership Served as key contributing member to Leadership team. Experience Company Name January 2009 to Current Mortgage Banking Executive Analyst City , State Responsible for escalated issues and problem solving providing support by answering inquiries for Internal and External Partners, Senior Management and Third Party Customers relating delinquent mortgage accounts with the intent to bring delinquent accounts current. Responsible for researching and providing customized documentation to Senior Executives and Management on servicing and default related issues. Ability to work with Servicing Systems as well as accurately analyze information from the system with in depth knowledge of Chase products and services Participation in various initiatives and initiate improvement in departmental projects. Collaborated with legal and compliance to ensure accurate resolutions are provided on escalated mortgage issues Monitor and research Government Agencies concerns pertaining mortgage lending practice for customers and communicate a response either by telephone and or written response. Create reports for senior management for monthly volume of correspondence received from the office of Consumer Financial Protection Bureau and the Office of the Comptroller. Built and maintained relationship with internal/external partners. Communicate with customers either by telephone communication and or written response to assist them with their concerns about their mortgage issues Handle 300 cases weekly from Loss Mitigation including cases involving suspicious activity. Tracked and communicated business goals for team to meet weekly, monthly matrix and provided daily report to upper management of team/department performance and SLA. Self-authored written responses, adhering to Chase's business letter-writing guidelines and within RESPA guidelines. Company Name January 2003 to February 2015 Business Manager - Analyst Research accounts when needed to resolve delinquency & payment issue that has been applied incorrectly and issue credits when needed. Term employee's from group life plan when needed also groups for non-payment, salary changes, and collection calls, send delinquent letters on account 30-45 day. Take inbound customer relation calls from brokers and clients assisting with resolving issues pertaining to problems from billing, enrollment, credits, terminations etc. Responsible for accurate and timely processing of new firm installation of new sold cases (small, large, voluntary, self-administered), benefit changes, and maintenance for administration Collaborate with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients Work extensively with Executive Directors Management on escalated cases with billing discrepancies for test plans and cases for the business process of applications Manage workflow of Supervisors and upper level Management. Responsible for various project management gathering information and documentation for test plans and cases for the business process of applications Supervise a staff of 25 people. Vera Perry Cont._. Managed team of 25 Company Name January 2006 to January 2009 Deposit Recovery Collector City , State Risk Management Deposit Recovery Collector Was responsible for customer communications to make to scheduled payment arrangements to bring past due accounts current. Worked on an quantrax Auto Dialer system. Recorded customer communications and document accounts within the department metrics and company policy for collection and accounts receivable efforts to keep accounts within company current status. Company Name January 2003 to January 2007 Senior Tax Preparer Manager City , State Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in (2003-2007). Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work. Trained new tax preparer and audited processed work to assure the accurate information was being reported to the IRS in behalf of the customer individual and business taxes. Managed a staff of ten (10) plus tax preparers. Skills accounts receivable, billing, Business Analysis, business process, CMS, clients, customer satisfaction, decision-making, documentation, Senior Management, Fast, Financial, Government, Imaging, legal, letters, Lotus, Excel, Office, PowerPoint, Microsoft Word, office manager, Oracle, Peach Tree, phone system, problem solving, producing, project management, quality, researching, Research, Risk Management, Sales, SLA, Solomon, tax, taxes, telephone, Workflow, written Education San Francisco State University Bachelors of Science : Management City , State Management CAL State Hayward Bachelor of Business Administration : Accounting City , State Accounting BA BS | BANKING |
OPERATIONS MANAGER Summary My goal is to utilize my 20 years of banking experience and education in business management and human resources in order to expand on my management experience. Skilled in financial reporting, account balancing and reconciliation, project management, and analytics. Highlights Quantitative analysis & metrics Account reconciliation & balancing Complex problem solving Staff leadership and development Expert in MS Office Suite Conflict resolution Strong interpersonal skills Procedure development Experience Operations Manager October 2011 to Current Company Name - City , State Manage the daily functions of Real Estate and Oil, Gas, and Mineral AP(accounts payable) and AR(accounts receivable) transactions Manage a team of 15 staff members who perform duties across multiple lines of business Conduct employee performance reviews and individual development plans for success Daily and monthly account reconciliation of internal house suspense accounts Accurately document and report items out of SLA to senior management with correspondence to field partners Provide training to team members on job responsibilities and cross-train opportunities Research and resolve complex variances Review daily work for quality control and errors Conduct year-end tax 1099 and 1098 statements for Real Estate Assets and Loans Personal Banker/ Business Champion July 2007 to October 2011 Company Name - City , State Profile and analyze clients financial situation in order to provide a proper recommendation of bank products and services Coach teller line to send over referrals to bankers to achieve sales goals Interact with clients and bank personnel on a daily basis in order to reach branch, team and individual goals Originate applications for personal, mortgage, and business loans to meet customer needs Exceed sales goals by maintaining a strong book of business Provide hands on system training for new bankers Oversee daily operations of branch compliance regulations Wealth Management Group Relationship Associate III June 2004 to May 2007 Company Name - City , State Provide administrative support to Private Bankers, Financial Consultants, Trust Advisor's and Investment Bankers to ensure all client needs are met with the highest quality of service Assist Private Banker in the management of their book of business which held over 180 clients Account reconciliation of Private Banking general ledger accounts Submit large commercial and consumer loan applications, schedule appraisal appointments, order loan documentation, assist clients with the closing of loan requests, and ensuring that all documents are properly recorded Receive incoming client contacts and handle client request and inquiries in a timely and efficient manner Identify client needs and revenue enhancement and cross-sell opportunities Prepare Personal Financial Statements for clients annually and request updated tax returns to maintain client files Maintain accurate record of incoming personal client information via excel spreadsheets Deposit Risk Operations Fraud Manager June 2001 to June 2004 Company Name - City , State Perform complex research and quick shot analysis on suspected fraud accounts Managed a team of 12 fraud analysts in the daily process and review of suspicious account activity and new account fraud Provide job training, facilitated team meetings, and participate in associate development and reviews Avert over one million dollars in potential loss to the bank Recruit and conduct interviews for open analyst positions Cross train new employees on fraud database systems Create, monitor, and process database and paper files using MS Access and Excel Maintain statistics and prepare month end reports Provide support for special projects analysis and presentations Restrict customer accounts for Customer Identification Policy compliance Place foreign currency orders and balancing general ledger accounts to ensure accuracy of currency received and disbursed Monitor work flow and staffing needs to ensure service levels and deadlines were met Daily assignment of job duties, create and maintained department work schedules Education Bachelors of Business Management : Human Resources University of Phoenix University of Phoenix: Bachelors of Business Management with a Minor in Human Resources Skills Software Applications PeopleSoft, Commercial Electronic Office, FileNet, Hogan, Microsoft Outlook, QuickBooks, SEI Trust 3000, Trust Real Estate Management System, Trust Mineral Management System, SharePoint, Kronos, LexisNexis, Lotus Notes Computer Skills Proficient in Microsoft Excel, Word, PowerPoint, Publisher, Access, 12,000 KSPM ten-key, Accurate typing 75+WPM Professional Skills Strong analytical skills, ability to effectively multi-task, dependable, outstanding customer service skills, leadership skills, excellent problem solving skills | BANKING |
QUALITY CONTROL INSPECTOR Summary Southeast Region Veterans Preference: 10 Point Preference based on disability from military service Availability: Full Time, Permanent Profile: Highly qualified aerospace inspector with over 18 years of rotary and fixed wing aircraft maintenance, inspection, and modification experience on military and commercial aircraft During my civilian aerospace experience, I have prepared and retained records, documentation, and reports required by customer contract and/or instruction. Tasked to review and verify technical data to customer requirements and correct data when nonconforming. In my military career, I am required to work independently repairing and/or manufacturing components for military aircraft. I interpret blueprints and engineering drawings and then initiate processes or work instructions to manufacture specific components. After initial setup, I audit and qualify technical data using aerospace quality assurance principles before production is performed. Experience Quality Control Inspector 10/2011 － Current Company Name City , State Supervisor: Hunter Reed (912)-414-1558 Completes classroom and on-the-job training to acquire, exercise, and maintain knowledge of the duties required to perform all inspection task ranging from First Article inspections to process inspections. Reviewing written quality or inspection procedures for adequacy and evaluating the implementation and effectiveness of quality/inspection systems, including work plans. Reviewing production activities and capabilities considering contract quality requirements. Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system. Reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals to ensure overall customer satisfaction is being adhered Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance. Aviation Structural Mechanic 08/2009 － 05/2011 Company Name City , State Supervisor: John Sherman (912) 661-6824 Performs acceptance inspection on all inbound aircraft to assess the total damage before beginning overall Reset. Orders necessary components to complete Aircraft reset Prioritized workload and preliminary mechanical inspection of critical flight controls. Fabricated, processed, and installed aircraft critical components that were damaged from hostile flight operations. Assisted electrical runs and ring outs to ensure the turnaround time was achieved. Aviation Structural Mechanic 11/2007 － 08/2009 Company Name City , State Supervisor: Robert Macks (615) 946-4685 Qualified to perform various inspections on a periodic basis to include Phase, hydraulic, landing gear and flight control inspections. Implements risk management techniques while performing quality maintenance and inspections on the F/A-18 aircraft. Trains and supervises personnel at all experience and skill levels to ensure a cohesive working team. Continuously reviews and interprets blueprints and technical drawings to gather customer requirements needed for manufacturing. Utilize technical manuals/directives to enable proper work instructions while performing aircraft phase maintenance. Aviation Structural Mechanic / Grade E-5 10/1999 － 10/2007 Company Name City , State Eight years of active duty service in the Navy (Honorable Discharge) Installed/replaced pneumatic actuators and servos, landing gear and flight controls on the F/A-18 hornet. On board the USS Nimitz CVN-68 Aircraft Carrier for a six-month deployment during Operation Iraqi Freedom. Collateral Duty Inspector inspecting 14-day, 28-day, daily, and turnaround inspections ensuring aircraft airworthiness prior to flight. Education and Training B.S : Riddle Aeronautical University - Professional Aeronautics 70% complete Professional Aeronautics U.S. Navy Aviation F/A-18 Hydraulic/Structural Repair School
*U.S Navy Aircraft Paint Touch Up and Markings
*Catia V : Skills blueprints, Catia V, inspecting, inspection, Inspector, risk management, technical manuals | AVIATION |
LEASING CONSULTANT Summary Microsoft Office (4 years), Sales (4 years), Quickbooks (4 years), Performance Management (2 years),
Accounting (4 years), Market Research (4 years), Marketing Strategy (4 years), Marketing Communications
(4 years), Financial Analysis (4 years), Public Relations (4 years) Accomplishments To Whom It May Concern,
My name is Vincent Hall, and I hate the "One-Size-Fits-All" approach to business. When marketing doesn't
feel like marketing, and people organically connect to your message, you've birthed a movement. Gone are the days of the 1950's where individualism rooted in autonomy allowed one to be labeled as the "lone
wolf" and heroically conquer the "Corporate Ladder". Similarly, business entities cannot survive the current
globalized, hyper-competitive market through, what I call, "Corporate -Isolationism". A business, whether a
start-up or an established titan of industry, must always find relevant ways connect and communicate with
its audience. My interest in business started when my friend's step-father told me "The only road to success is the one
you build through work and creativity". This statement has birthed a passion and drive to not only understand
human behavior in what motivates one to buy, but also the mechanics behind product positioning. What about
the product makes it appealing. How can a business increase delivery efficiency. How does a business drive
up profit margins while driving down production costs?
In conclusion, between my experience in accounting, marketing research, marketing strategy, product
positioning, market communication, and public relations has led me to believe two key things. First, individual's
desire to buy hinges on the appealing presentation. It has to be palatable to all five senses within 30 seconds
or less. Second, the product must serve a customer's need longer than the next fade of products. In other
words, the product must withstand a competitor's product in offering versatile utility and adaptability options
to every customer. It is my hope that my communication skills along with my experience in marketing, sales, and accounting will
assist in your company's profitability in product positioning. Experience 05/2016 to Current Leasing Consultant Company Name － City , State Greet, assist, and screen prospective clients by collecting demographic information via questionnaire. Actively listening to concerns of prospective clients in order to offer consultations in regards to product value,
benefits, and functionality. Follow up with prospective clients within 24 hours with a follow-up call, 72 hours with an email summary of
visit and request for return visit. Insure all copies of confidential documentation regarding application process such as banking, social security
numbers, and government issued ID's are safely secured within applicant's individual file. Screen prospective clients according to established company policy and follow up with client within 24 hours
to discuss results. Create and insure all outstanding contracts have captured time sensitive signatures and initials within 48
hours of approval. Market business via social media (facebook, instagram, twitter, flyers to vendors, community rotary mixers,
UT/ACC). Record information legibly and with technical accuracy, proofread for spelling, number and typing errors;
alphabetize, file, and maintain various financial records for AR/AP. Prepare, reconcile, interpret, and analyze all Preliminary Documentation, A/P, A/R, Liens, Billing, Payroll,
Credit Card purchases for Contract Department. Ability to work unilaterally between various departments relating to purchasing, contracts, auditor controller,
administration, and human resources. Follow complex verbal and written instructions while interoperating/translating information with people of
various educational and socioeconomic backgrounds. 07/2015 to 04/2016 Counselor Company Name － City , State Assist clients in finding medical, housing, nutritional, educational, and career development county and state
assistance programs
Assisted in demonstrating the benefits of nutritional dieting in regards to psychological and physical health
for differing clientele demographics
Assisted in developing, establishing, and implementing infrastructure necessary to expand citizenry access
to organic food venues within impoverished communities through legislation and subsidized delivery services
from local famers
Assisted clients with medical enrollment and reenrollment procedures, interpreting medical codes, switch
from Medicaid to Public Exchange
Proficient in Microsoft Office Word, Excel, Power and Outlook programs
Demonstrates knowledge of correct spelling, grammatical structure, and arithmetic
Ability to correctly translate all documentation into Spanish. 05/2013 to 07/2015 Finance Consultant Company Name － City , State Established business relationships and presence in local Chamber of Commerce, Rotary, and Lion Club(s)
Worked with Small Business Administration Office and commercial lenders to secure loans, credit lines,
and investor capital for business owners
Bank reconciliation, project cost projection presentations, bonding and insurance requirements for
multimillion contracts for city, state and private projects. Oversight of accounts payable via AR/AP preparing expense, trial balances, and budget analysis reports
using QuickBooks/Quicken in regards to payroll, vendor sales invoices, collections, company loans/liens,
leases, and credit card accounts
Interact and prepared with Accountant with RFP documentation (941's, W-2's, W-3, 940's, 1099) to ensure
IRS monthly, quarterly, and year-end close out deadlines are met
Created project budget proposals for marketing and sales department
Monitored new client - established client retention ratios
Created best practice memorandums for Marketing and Sales Departments
Monitored SEO and SMP conversion ratios for all online marketing vehicles
Conducted market surveys to capture clientele purchasing attitudes
Created marketing plan based on surveys to construct platforms for price elasticity, brand recognition, and
new market product exposure. Education and Training April 2017 Associate : Business - Marketing City , State Business - Marketing December 2014 Associate : Business Administration College of the Se － City , State Business Administration Skills Accountant, accounts payable, AP, A/P, AR, Bank reconciliation, banking, benefits, Billing, budget analysis, budget, Business Administration, contracts, controller, conversion, Credit, clientele, client, clients, delivery, Documentation, email, financial, government, human resources, insurance, listening, marketing plan, Market, Marketing and Sales, access, Excel, Exchange, Microsoft Office, Office, Outlook, Word, online marketing, Payroll, presentations, proposals, purchasing, QuickBooks, Quicken, RFP, sales, SMP, Spanish, surveys, switch, translating, typing, written, year-end Additional Information Kind Regards,
Vincent Hall
Authorized to work in the US for any employer | CONSULTANT |
SALES CONSULTANT Summary Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Accomplishments Golden Eagle Award winner 2011 Golden Eagle Award Winner Awarded Service Star Award for providing excellent customer service Trained in business development Proven sales track record Accomplished in relationship selling Adept at closing sales MS Office proficiency Iowa territory specialist North American Monthly Sales MVP Experience Sales Consultant November 2013 to Current Company Name － City , State Proactively manages day-to-day activities and supervision of a team of Customer Service Representatives. Responsible for targeted results in customer retention, route sales, and A/R collection. Answered customers' questions regarding products, prices and availability. Responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions. 2011 Golden Eagle Award Winner March 2011 North America Sales MVP 3-Time 2K Club Member. Proactively sought out new customers and secured new sales for the company. Expanded market share by converting prospective clients into new customers through providing solutions to all of their business needs. Efficiently prospected and landed new customers while securing a strong presence for the company within the assigned area. Operations Supervisor November 2008 to April 2009 Company Name － City , State Delighted the customer by offering a simple yet superior level of personalized and professional service. Ensured an inviting environment for customers and fellow team members by maintaining a neat and clean store that exemplified the clean, in-stock store priorities. Maintained proper procedures for cash handling and back end processing of merchandise. Led the store's shrink and safety awareness program and advised Store Team Leaders of any unusual activities or unsafe practices. Directed associates and participated in setting store planograms and validated that store merchandising standards, including data integrity were maintained at all times. Monitored operational reports to identify opportunities for improved execution for implementation. Senior Communications Consultant February 2006 to June 2008 Company Name － City , State Provided immediate supervision to a group of employees, assigning tasks, checking work at periodic intervals and maintaining schedules. Possessed the enthusiasm necessary to motivate a dedicated sales team to meet and exceed sales objective while maintaining a competitive and fun work environment. Responsible for all operations of a Sprint Nextel retail store. Familiar with all aspects of wireless retail including hiring, scheduling, training, marketing, loss prevention, team leadership and keeping up to date with all local competitor services. Primary point of contact for all employees of the retail store as well as the customer requiring extra attention. To achieve sales goals, led team in inside sales, outside events, and outbound marketing. Developed a team approach to problem-solving, encouraged personal development in their employees, and led by example. Responsibilities also included ensuring that all employees are trained and up-to-date on the features and operation of all equipment and accessories. Worked as a member of the management team in a high traffic retail environment. Created outbound sales and marketing presentations for prospective business clients. Awarded Service Star Award for providing excellent customer service. Performed opening and closing retail duties including reconciliation of cash tills. Education Bachelor's : Marketing University of Nebraska － City , State , US Bachelor's Degree, Marketing May 2003 University of Nebraska - Lincoln, Nebraska B.S.B.A : Marketing B.S.B.A, Marketing Professional Affiliations 3-Time 2K Club Presentations Created outbound sales and marketing presentations for prospective business clients Skills Sales, Award, Clients, Marketing, Market Share, Model-view-presenter, Mvp, New Sales, Sales Consultant, Sales For, Solutions, Retail, Retail Marketing, Operations, Cash, Exceed, Inside Sales, Loss Prevention, Problem-solving, Sales Goals, Sales Team, Scheduling, Training, Wireless, Wireless Retail, And Marketing, Closing, Customer Service, Receptionist, Reconciliation, Retail Sales, Sales And, A/r, Collection, Customer Inquiries, Route Sales, Service Center, Business Development, Closing Sales, Monthly Sales, Ms Office, Sales Professional, Sales Targets, Territory, Back End, Cash Handling, Data Integrity, Merchandising | APPAREL |
MARKETING MANAGER Summary To use my skills, knowledge and enthusiasm to advance the public image and credibility of a
business-driven company, in a manner consistent with its existing core values. Almost twenty years of experience in providing top-quality customer service, office management, Marketing, and public relations both for private corporations and non-profit organizations.
This includes the ability to execute a successful event or project from vision to completion. Highlights Customer service-focused Relationship building expert Deadline-driven Exceptional multi-tasker Microsoft Office Suite expert Self-directed Excellent written and verbal communicator Multi-media marketing Experience Marketing Manager Nov 2011 to Oct 2016 Company Name － City , State Drive strategic marketing planning as well as tactical execution for the 6 regions. Manage marketing communications, including website, collateral, B2B, content marketing, webcasts, advertising, proposal content, digital marketing, and media relations in collaboration with central marketing. Build relationships with regional marketing, sales and technology vendors. Work with Executive, Sales, and Engineer teams to run annual Summit. Manage Marketing Department Staffing Foster relationships with potential customers, drive brand awareness and create effective sales and marketing opportunities. Pursue and coordinate sponsorship, speaking, tradeshow and event opportunities to enhance reputation and increase exposure with target audience. Manage Market Development Funds and create events that pay for themselves. Utilize CRM to execute effective marketing programs. Support activity tracking, data maintenance and mailing list management. Provide input and insight into large, complex sales pursuits and written proposals as requested. Special Events Coordinator Feb 2005 to Jun 2011 Company Name － City , State Generate an annually growing source of event revenue and participants for Franciscan Health System (FHS) objectives, and increase community involvement in and support for FHS by managing seven successful special events (St. Francis, St. Clare and Franciscan Hospice Golf Tournaments and the Brett Erickson and Spectrum Golf Tournaments; and the Franciscan Hospice Luncheon, St. Joseph Ball and St. Francis Gala). Interact with FHS administrators and lead community volunteers to develop, schedule, and determine FHS special event goals, procedures, and budgets. Manage the ongoing activities of approximately 90 volunteers in seven event committees in Tacoma, Lakewood, Federal Way and Gig Harbor. Direct report of 2 administrative assistants and up to 30 volunteers per event. Prepare and present reports of special event financial, attendance, etc., results to event committees and to the Franciscan Foundation Board of Trustees. Liaison between the Franciscan Foundation and a variety of corporate and individual donors/vendors who financially support special events. Solicit corporate sponsorships and gifts from individuals and vendors in support of these FHS special events. Research and cultivate prospective event sponsors. Manage event ticket sales, reservations, and registration. Oversee bank transactions, credit card processing and all other post-event reconciliations. Maintain and manage special event software. Public Relations and Event Contact for outside organizations wishing to support the Franciscan Foundation. Ticket Office Manager Nov 1998 to Feb 2005 Company Name Managed as many as 200 performances a year in 3 different theaters. Managed a 4-6 person Ticket Office team and 30+ Front of House staff. Senior Level Administrative experience Provide customer service via phone and in-person. Assist patrons and rental organizations with season subscriptions, single ticket purchases, and donations. Provided year round financial and statistical reports to Board Members and Executive Committees Accurate development, accounting & reporting of Ticket Office Budget and Sales. Database Manager for Patrons and Donors using ArtSoft. Event Selection Committee member for the 2001-2004 seasons, assist with Board Functions. Member of supervisory team which met to plan and provide oversight for the operations of the Broadway Center and its historic Downtown theaters. Initiated website and online ticket sales. Assisted with the creation of promotional advertising that affect ticket sales and public relations. Training: ArtSoft Box Office Manager in Wallingford, CT. Education Associate of Arts , General Pierce Community College High School Diploma Woodrow Wilson High School Technical Skills Operating Systems: Windows 10 and below Databases: Constant Contact, ConnectWise, Raisers Edge, Auction Tracker, Auction Pay, ArtSoft, ResNet Graphics Tools: Adobe Photoshop Elements, Microsoft Publisher Additional Information One of 4 Marketing Managers chosen in 2015 for a National 9 Month Training Board Member West Sound Roller Girls Roller Derby Team Franciscan Foundation Scholarship award winner 2009 | ARTS |