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Overall Positive
This hotel is a little run down, but clean with helpful, friendly staff. Some of the electrical outlets in our room were so loose that it was hard getting a plug to stay in and the TV reception was terrible, but as far as a place to lay our heads, it suited the purpose. We had a room facing the Park and you could hear the subway trains at night, but we were so tired they never bothered us. If you tend to spend significant time in your room when traveling, this hotel is not for you, as it is very small. Closet is tiny but you can put things on shelves, so it's okay. It is not luxurious, but I would not hesitate to stay here again. | 4 | null |
Bad Experience at Hilton New York
I share similar experience with Skoch222. My wife booked an executive room on the 44th floor for 6 nights to attend a conference at the hotel this week. To our surprise, almost all of the staff we met so far were stone cold and do not smile at all. And the valet parking staff were ultra cool also. Not sure if it is because we are Chinese origin.
The contential breakfast were lousy at the lounge. Too many people in tiny little place with poor food and services. And the security guard did stare at us when we entered the lounge.
It was kind of unusual that a king room (for 2 people) only has a single sofa chair and a working chair. When I asked the lobby staff if we could have a two-seater, we were stone-walled. And the staff even commented that no one on the executive room will stay in the room! It is unbeliveable!!
When we asked for an extra chair, It took them 2 days and asked several times before we can have it. And the wired internet was not working. I contacted the operator and then she re-directed me to a technical support operator and we talked for 15 mins for the problem. And then the guy said he would ask the hotel staff to come look at the internet. And of course, no one showed up!
The only bright spot of the hotel is their housekeep staff. some of them were friendly and would say hello to us.
All in all, if my wife did not pre-paid for the 6 nights, we will definitely check out and find something decent and value for the money!! | 1 | null |
Horrible Service!! :(
This is the second time we stay at the Town and Country. The first time (4years ago) it was amazing and thats why we decide to come back. This time we were so disappointed! We are not the type of people that expect the royal treatment, we just expect to be treated with kindness and respect and we were NOT treated with kindness nor respect! When we checked in the employees were short and dismissive. The Family Movie night was nice but the red headed lady at the concessions was so rude!!! We inquired about some of the sap services and (i feel like) because we look young (they assumed we dont have money) we were basically dismissed. Little do they know we own our own business and do VERY well. I was so disappointed! We wont be back! | 1 | null |
UGHH...Dirty, dirty, and rude
I stayed here for one night on business. The sheets had layers of hair. The front desk asked me "what I wanted them to do about it!" and when I asked for new sheets, they got huffy and said I'd have to come to the front desk to get them. So I had to get dressed at 10pm, get my sheets, and make the bed. Ugh...there was a layer of hair on the mattress protector. Disgusting. I will NEVER recommend this hotel, or stay at any other in the Microtel Inn chain. From now on, I stick to the advice given on this site and my other fave hotel reservation site. | 1 | null |
Average Hotel
We stayed here for 3 nights in June, it was clean and the rooms were on the small side but it was close to bus stops to get to downtown San Fran, the area isnt great but its an ok place to stay on a budget. | 3 | null |
Needs sdme major updating
This hotel was once very large with night grounds, but that was a few decades ago. The rooms show their age; bathtub cracked, light fixtures that fail, worn out furniture. Breakfast room was just plain filthy. | 2 | null |
Disappointed
Stayed here for the Mini Marathon....asked for late check out when reservation was made, asked again when reservation was confirmed a week before and at check in. Waited several minutes to be told NO late check in. Asked again in the morning....told that we could check out late for a $30 charge. After already paying $140 for the room, $25 for parking and then dinner at the Spaghetti Factory another $30 was not in the budget. We also did NOT have free Wi-fi internet. I have stayed at much cheaper hotels and had free Wi-fi.
The American Legion was also staying in this hotel and we had a very loud couple come into the adjoining room about 11:15 pm. They were talking very loudly and couldn't sleep....then heard them snoring an hour later. Did not sleep well on the night before a 13.1 mile walk.
We were very disappointed with the service and and will not be staying here again or recommending this hotel to others.
Another funny note....there was one free bottle of water in the room and you could have a larger 1 liter bottle for $4.95....yikes....that's some expensive water!! | 2 | null |
Comfy retreat in the concrete jungle
Having booked this through priceline, I was worried about the room type/service we'd received. Those worries were unfounded.
We arrived early in the morning on a Friday (before 10), and were able to score a room on the 35th floor (there are 38).The view was fantastic! We were able to see the 9/11 Memorial, the new Freedom Tower, and off in the distance the Empire State Building. It was very nice.
Everyone we encountered was pleasant and professional, which was welcome after long days of crowded subway trains and massive lines at the touristy spots. Every thank you was responded to with "its my pleasure"-and it felt sincere.
The room was comfortable. Great beds and linens, spotless quarters. The only real complaint (and it is minor) is that the bathroom had no fan/vent. I thought that was odd, but again, not a big deal. It was very quiet, high above the noisy traffic and construction below. We slept well. The starbucks off the lobby area was welcome in the mornings. The high speed elevators with televisions quickly delivered us to our room or the lobby.
The location cannot be beat. Within a few blocks there was a train line that would take us anywhere-literally-that we needed to go. Easy access to all points in the 5 boroughs, as well as the PATH had we needed to visit NJ. Delis, convenience stores, restaurants, and coffee shops abound in the area.
When we return to NYC, and we will return, I only hope that we are able to stay here again with a winning priceline bid (140 a night!). | 4 | null |
Great Boutique Hotel for families
We have stayed at the Giraffe many times over the years. We have always found the hotel to be the best small hotel for families in NYC. The suites are fairly large, the staff is superb, and the breakfast and afternoon snack/wine spread are very nice for both adults and kids. It is also a great location that is away from the very touristic areas and close to great neighborhoods. | 5 | null |
Great Location, Amazing Hosts
The Chelsea Pines is tucked away just a few feet from the L, A, C, & E subway lines and in the center of great food and shopping. In addition to the excellent locale, The Chelsea Pines offers lovely common areas and a truly amazing continental breakfast, making it the best value I have found in Manhattan.
The room we stayed in was small (not a problem for us since we enjoy being out and about) and clean. Best of all, the staff is delightful. We were in NYC celebrating my wife's birthday and when Jay and company found this out, they had a dozen yellow roses and a birthday card sent up to our room while we were visiting with a friend. The staff was also always willing to make a recommendation or to help with travel or anything else you could think of.
We will absolutely be staying at The Chelsea Pines the next time we are in town. | 5 | null |
Upgraded hostel
If you are looking for a real hotel then this is not the place, But if you agree to settle upgraded hostel then you will find it here. The rooms are small, one person is fine but for two persons the room has not enough space. I do not understand the part of the hotel with dim lighting, why you can not put a strong lamp? The bathroom looked used too much (bring slippers), And hear everything that happens in the hallway (bring earplugs). Like I said it's closer to a hostel than a hotel. For a relatively cheap price and location it's reasonable price I was willing to pay. Have to commend the staff that functions well and are polite and helpful in every direction and orientation in the city. | 3 | null |
Great Location!
This hotel has a great location. It's within walking distance to clubs and restaurants...Flemming's is right across the street and Broken Yoke (great breakfast place) is about a block away. If you are interested in going to Old Town San Diego, the hotel is located right next to the trolley line. It's about a 10 minute drive to the beach.
The staff is very friendly and polite. The valet staff was always willing to give directions and recommendations on what's around. The hotel decor is modern and is well maintained. The pool area is small and there is no bar area at the pool. If you want food or drinks you have to use the "pool phone" to call for service. Annoying, but the service was very quick. Beds were super comfy and bathroom was basic.
I will definitely stay here again! | 5 | null |
clean and very close to tourist attractions
This is a great hotel ,five-fifteen minutes away from old town , Sea world , sea port village, little Italy . The Breakfast was basic but very good and the rooms were very clean.
We had a really good four days staying there and would definately stay there again if we come to visit | 4 | null |
Perfect!
This was the first time to stay here and it was a pleasant surprise! Great location...near the ballpark, the arts, and many restaurants...all within walking distance. The hotel had so much charm! Not one complaint! Definately going back when in Houston! | 5 | null |
A Charming Boutique Hotel
Located centrally in Philadelphia, this small and utterly charming hotel is a real find. Upon arrival in Philly, I dropped my bag off at the hotel and was assured that I'd find it in my room when I came back from work. And indeed, it was in my room as promised. The lobby is beautifully but not ostentatiously furnished and is welcoming, as is the staff.I felt like I was visiting a friend's house because of all the personal touches. On couple of occasions I had to ask for help and received it promptly. My room was clean, comfortable and attractive.
There is a complimentary breakfast in the morning, in an equally appealing setting. Individual tables were set with cloth napkins and mix and match porcelain china, again a personal touch.
The complimentary breakfast (self-service) is continental style, but one can order additional items such as eggs.
All in all this was a great experience. | 5 | null |
Not what we expected
While the hotel location was perfect and the staff reasonably friendly, I was surprised by the condition of our room. Upon check in, we discovered that our room did not have the 2 beds we requested (even though reservation indicated 3 people and we paid the extra person charge). A call to the front desk told us that no rooms with 2 beds were available that night and we should have called ahead with the request, even though it was noted on the reservation form.
Overall, the quality of the room was terrible. The carpet was filthy, the room smelled musty, and was very dusty and humid, so much so that the bed sheets felt damp all night. There was mold growing on the ceiling and wall, which the front desk seemed surprised to learn about. It makes me wonder how thoroughly the housekeeping staff is checking and cleaning each room when they turn rooms over each day. The mold likely hadn't appeared over night. The bathroom door would not shut all the way and there was more mold in the bathroom. Given the reviews on Trip Advisor and the price paid, I expected much more. Unless the hotel undergoes a major renovation, I'd advise you to book elsewhere. Your money is better spent elsewhere. | 1 | null |
Not bad but not brilliant either
The Hyatt was nice enough but the room we stayed in was small and dark. The lobby area is really nice, but I think the rooms could use a refresh. The service was very friendly, very welcoming and helpful. We rented bikes from a local bike shop to ride the lake trail, and the hotel was happy to store them overnight for us etc.
The hotel has its own little cafe/gift store which was handy for grabbing a coffee on the go.
Location wise, the Hyatt is about five to ten minutes walk to the centre of town, and it's right on the town lake walking/cycling track which was nice. Ten minutes in a cab to the local mall if you want to do any shopping.
Overall, our stay at the Hyatt was fine but it wasn't spectacular. Probably a good choice for business travellers rather than holiday makers. | 3 | null |
My compliments to Residence Inn
I was in Fort Worth on business for a week that extended into two. While I was there I stayed in 3 different hotels and the Residence Inn was the best by a longshot. First I was at the Comfort Suites, then the Radisson. The Comfort Suites wasn’t very comfortable and the Radisson made me very uneasy but chose them because they offered on-site laundry facilities. However, when I checked with the front desk their dryer was broken – and that’s when I moved to your hotel.
I totally enjoyed my stay and felt quite at home. Your hotel is well maintained and every night my room was in ship shape allowing me to unwind from long days. Everyone from the front desk to the maids were very welcoming and excel at customer service. I have found my home away from home and when I travel to Texas I know exactly where I’ll stay!
Kudos to you and your staff for making your guests feel comfortable when away from home. | 5 | null |
Rooms are tired, dark and not well maintained
As much as I'd like to be positive, the fact is, there are a lot of other hotels in DC that are far superior and this is also an inferior hotel in the Westin/SPG chain. The rooms and public space are dark (poor lighting and little natural light), the rooms are tire and poorly maintained and even the suites are simply not laid out well. On the positive side, the location is good and the staff are mixed -- front desk is friendly, but housekeeping, room service and maintenance are average to quite poor. For example, light bulbs weren't working, room services trays sat outside my room overnight and then most of the morning, and the housekeeping department is professional and mature, but simply not managed or passionate about delighting guests. | 2 | null |
Accecptable
Had a two day stay in LA. Hotel is within walking distance of Union Station. Room and bathroom was clean. On the small side but no problem. Heater/ AC worked fine. Inset of building ment you had two windows . Had some what of a view.
Staff was great. We got in early morning. [ 8:00 AM ] Walked to the hotel from the station. Desk clerk was very helpful. Of course we were to early to check in. He said come back or call in about a hour..I will try to get a room ready for you. We needed to do some drugstore shopping so off we went. Called about an hour and a half later. He said come on back. [ Side note. there is an underground shopping center about six blocks east of the hotel. The Downtown Mall I think. Hard to find untill you are right on top of it. ]
Desk clerk had a room for us. A great help.
This hotel is used by many Amtrak passengers. Dont let the neighborhood or the facade fool you this hotel is clean and I made sure. The bathroom is one of the first places I check. This was clean. Lighting was good shower was clean and good pressure.
They have a free continental breakfast. This can be a free for all. There is some seating. I got coffee and some danish and took it back to the room. It was well stocked and had a attendant.
Check in and out fast. Staff very pleasant and helpful.
Two nights 1 king bed $ 219.00
This hotel is on most tour pick up list.
Less than a block from Olvera ST. | 3 | null |
Howard Johnson hotel review.
I decided to say here for the price as it was some $75.00 less than other hotels in the area. The sheets on the bed were horrible, old and just so bad that I slept on top of the bed spread all three nights. I cannot think of any motel/hotel I have ever stayed at where the hotel name was written on the bed sheets and pillow cases. Also you have a security issue at this hotel. None of the doors to enter the hotel were closed. It seems they are not able to close and latch at any time during my stay. | 1 | null |
Good Location
We enjoyed our stay in Boston and at the Westin Copley. We walked to where the Freedom Trail starts and then walked back. There are plenty of restaurants and shopping around and the hotel is very nice. Our room was on the 39th floor and we had a beautiful view of the water. We wanted to be close to the Amtrak station and the Back Bay station was across the street. I have no complaints. | 5 | null |
Very Average Stay, Overpriced
Overall this stay was very much average, and in my opinion this property is very overpriced. We booked a room here for our anniversary, and were expecting more based on the 4 star rating and Starwood name.
Pros:
Very comfortable mattress
Nice pool area
Location, location, location
Cons:
Mold around windows in our room (in the Tower)
Room was tiny
Front desk offered to send champagne, never did
Water pressure in bathroom was not very good
Overpriced
No hot tub
Overall: I wouldn't recommend this place unless you get a steal of a deal. | 3 | null |
TAKE HEED YOU DO NOT WANT TO STAY HERE!!!!!!
My family and I stayed here for 3 nights March 13-16 during spring break. We did the advance purchase. We read the reviews for this hotel(due to booking error) after we booked and thought that well most of the bad reviews were last year and it seemed that they were trying to turn things around. Additionally we were not aware there were two hotels on the same street so when I initially did my research it was on the other hotel and when we finally booked it we booked for this one instead of the other in error.We payed around 99.00 a night for a room with a queen bed and a bunk bed for our two kids. The room as previous guest stated had a very musty smell. The carpet color was hard to really decipher and had several variations showing. The bathroom was very dirty. The door had chipped and cracked paint. If you looked up while running water in the sink there was a space which had an outlet and a strip that was dirt riddled. The shower curtain was filthy. The bathroom sink water ran constantly and could not be turned off. When I enquired about a resolve I was told that they would speak with the manager and call me back. We waited about 2 hours and we had to go because we had tickets to a show. When we returned the problem had not been fixed and when we called back the new person now had no knowledge of our complaint and stated that they were probably working on it and would get back to me when they returned. At the point I deemed it useless to complain about anything else as their would be no resolve. We tried to spend as less time as possible in the room. The bathtub had a chip and the tile was clearly dirty with years of caked on dirt. We wore our flip flops in the shower and my children were not permitted to walk bare foot anywhere in the room. The hair dryer was missing the wire part that covers the barrel and if you were not careful you coould burn yourself. The hair dryer was also rusted. I always bring Lysol and febreeze when I travel and a few other cleaning items. I spent a couple of hours cleaning this room since it was spring break other hotels in the area were booked. The bunk beds were unleveled and the sheets on one of the beds were dirty. Good thing I brought my own. The dishes in the kitchen area were also dirty. I would not have used them anyway. My son spilled juice on the old brown blanket that was under the comforter and it was purple and they just made the bed up and did not change it. You could clearly see there was a stain. The coffee pot was also filthy as well as the tray that everything set on. The refrigerator had an offensive odor whenever you opened it. The chairs at the table were broken and had holes. The Queen bed comforter had a holes in it and the sheets had some old black stains. The room was very small you lose space due to them putting in a bunk bed. A kitchen chair width is the distance from the queen bed to the bunk bed. the chair touched my bed and the bunk bed. So the rooms were very small. There were various types of stains on the walls, baseboards, and ceilings throughout the room. I agree with the other quest who stated not a deluxe room. The " breakfast buffet" is housed in a room that appears to be the size of one of their hotel rooms. The food on one day was powdered eggs, bacon, cereals, boiled, eggs, yogurt, coffee, pastry, toast, juice, and coffee. They had on dish of eggs and bacon they would put out for the masses of people. The lady would bring out the bacon and then go back to get the eggs by the time she came back the bacon was all gone. I also watched the same lady go and stick her hand in the trash because it was full then open the door and remove the eggs from the microwave and come out and serve them. I also watched her then change the trash then go over and fill up the cereal containers. All done without gloves. There were two ladies one wore gloves one did not. The waffle area was a nightmare. The machine was always empty and the area was a mess. It took over 1 1/2 to actually have a complete breakfast due to the way they brought out the microwave foods. I did not eat any of the pastries but some other guest were complaining that the pastry tasted stale. The overall set up has to be a health hazzard as far as how the food is prepared and served I would honestly say that there was a motel 6 and some other 1 star rated hotels that cost about 39.00 per night I would not pay $39.00 a night to stay here. I have always liked Comfort Inn and Suites but due to my stay at this one. I WILL NEVER EVER CHOSE A COMFORT INN HOTEL AGAIN. Any chain like Comfort Inn that would allow this Hotel to represent them is not a place I would stay. If I had the option of rating this hotel with a 0 star it would have received that rating. This place in the bottom of the bucket more like a motel not a hotel. | 1 | null |
Probably the best beds I ever slept in!
Very nice hotel, perfectly located. Underground access to Michigan avenue saves you from the rain a clody day! We stayed at the 39th floor and had a scenic view over the lake.
Good gym thats free to use. Only downside so far is that it is NOT free WiFi... and maybe to charge 8buck for a bottle of water is a little bit much... | 4 | null |
Perfect location.
I was in town for a conference and this hotel was located just a short walk away from the conference center. If you stay there visit Pace Deli, just around the corner, for breakfast. The prices are reasonable and the delicious food is cooked to order. There are lots of restaurants in the area for dinner. The rooms were small but clean and fully functional. The navigator, concierge, was very helpful with all of my questions. | 5 | null |
not up to the Hilton name
Double Tree by Hilton? In name only I think. The lobby is lovely and the reception staff are welcoming and helpful, but once you are up in your room things quickly go downhill. They are in urgent need of some TLC - the decor is pretty tired and the finishings are of quite a poor standard. The air conditioning makes a racket and doesn't help the room cool down. And they lack the little touches (paper coffee cups in a Hilton?!) which I would usually expect. The hotel is also quite far away from Austin and it'll take you 10mins or so in a taxi to the centre. Not so bad if you're only there for a night or two but any more and you might want to be a bit closer. Don't have a bad word to say about the staff though - they were all really friendly and gave us some good tips on where to eat and drink in Austin. However Hilton needs to spend some money on this hotel to bring it up to their standard. | 2 | null |
Meh
We were in town for a wedding and stayed at the Edwardian. It seemed, compared to other hotels we looked into in the area, like a good value for the location. Our room was tiny, and so were the end-tables, so much so that there wasn't even any place large enough to set down a wallet and keys, let alone a book. Same for the bathroom. I understand they don't want to cram things into a small space to make it appear even smaller, but hanging a shelf or two probably wouldn't be the end of the world. Also, the young lady who checked us in was rude, and a couple times at that. The rooms were clean, though, and the bed was comfortable. | 3 | null |
Too much noise
I'm glad I only had to spend one night here
The noise at night was too much. Street noise, hallway noise, doors slamming. Bad nights sleep.
The hotel is close to Times Square and the theater district. Only good quality.
The lobby is "stark" and cold. The staff looked and acted clueless. Anything other than a simple question and they had to consult someone else.
I have stayed at the "Four Points" next door and had a much better all round experience.
I will not go back to this hotel. | 2 | null |
Worst Residence Inn Experience Ever
We stayed at this Residence Inn on a trip to the Rose Bowl. First, its not in Beverly Hills it is on a very noisy corner of Pico and Beverly Blvd. There is a Vons market across the street but for everything else you have to drive.
From start to finish this was a sad story of poor facilities and horrible service. Check in was fairly easy however I had requested an upper floor away from the stairwell and I got a lower floor right next to the stairwell.
The major problems started when we walked in the room (very small and poorly maintained). We found that the cloths rack in the closet was broken and the plug in the bathroom was broken--both things that were very visible to housekeeping. Called down and had someone come up and fix. The next day we had trouble with the safe and happened to notice that a low battery signal was flashing (thanks heavens we noticed then and not when we were leaving at 5:00 a.m. and needed our Rose parade and Rose bowl tickets). Had someone come up and change the battery but again this is a basic maintenance issue.
Housekeeping was horrible. Towels were not stocked, coffee pot not emptied, bathroom sink not cleaned, crumbs still on the kitchen counter top. Second night I specifically asked to have more towels delivered the next day as my cousin was joining us. Not only did we not get extra towels but we got fewer towels than the first day.
And then there was the parking.--$22 a day for secure parking. Problem was that they kept the gate open all weekend so there was nothing secure about the parking. So people who checked in on Saturday just drove in the parking lot and weren't charged while those of us who checked in on Thursday and Friday paid for the entire stay. Of greater concern were the 40+ car arson fires, some less than a mile from our location yet the hotel didn't keep its garage secure. When I asked, every time I was assured that the gate was being fixed.
Breakfast was not restocked. If you didn't get down before 8:30 there was not much left. And I always love the fact that Marriott wants you to reuse towels and sheets to protect the environment, but they use enough Styrofoam to fill a landfill.
Just a poor hotel all the way around. | 2 | null |
You must try this hotel!
I had stayed at this hotel before it was the Hotel Lincoln and loved the neighborhood so much that I knew I wanted to come back... in spite of the hotel's previously "well used" atmosphere. When I found out that it had changed hands and had been renovated, I was very curious to see how much of a change might have been made. To my amazement, the Lincoln Hotel has all the things I liked about the older version, but updated to a very comfortable and welcoming place to stay.
My wife and I stayed for 4 days during the week. We were greeted by Katy at the front desk, who immediately made us feel like she was truly glad we were there. She helped find some places to dance that evening.
We had no trouble finding places to eat. There is a wide variety of restaurants within walking distance in almost any direction you go. Directly across the street is the beautiful Lincoln Park, where the Zoo and Conservatory are located. There is also a Farmers' Market in the park on Wednesdays through the summer. We took advatage of the complimentary bicycle rentals that the hotel offers and rode along Lake Michigan to the Navy Pier. There's complimentary WIFI at the hotel also.
Several times during our stay, Glenn, at the front desk, suggested and helped us to find our way to other activities. Either Katy or Glenn were always there to answer our questions and make our stay more enjoyable. They also answered our questions about the hotel's history and revival, very interesting.
While the hotel offers lake views and city views from some rooms, We were quite happy with a room that overlooked the side street and a very interesting flower shop across the street. It was quite a treat to walk through, for the flowers and the architecture!
The rooms are generally smaller than those in a newer building, but very efficiently layed out to get the most out of the space. Everything in the hotel is newer and done in a 1960's type of motif. We frequented the coffee shop off the lobby every morning. They were always very friendly also. We did not go to the adjoining restaurant. It seemed more upscale than we were looking for.
We did however, go up to the rooftop lounge one night after an evening out. It was a disappointment. Wine and mixed drinks were a bit expensive and the beer was served in cans, no offer of a glass. It was very difficult to get the servers's attention, even though they weren't that busy. (Three of them were in a group having a conversation the first five minutes or so that we were there.) The atmosphere was kind of cold: unfinished concrete walls, no colors to speak of and the lighting was like they had turned the house lights up to clean for the evening. There were windows to look out over the city, but they were relatively small and we weren't fortunate enough to be seated at one of those tables, so no view. Before 11 pm, you are able to go out onto the rooftop to see the views, but we didn't arrive until after 11 pm and were told we were not allowed to go out onto the rooftop, so again, no view. I'll repeat: very disappointing!
We are looking forward to returning to the Hotel Lincoln on our next visit to Chicago. It was probably the most welcoming hotel we have ever stayed in. We found we had just as much, if not more, to do within walking distance of the hotel than when we had stayed downtown on previous trips. | 5 | null |
Not what expected!!
We needed to be buzzed in....first clue. You walk into a small entrance way with a staircase and and elevator. The lobby is on the second floor to check in. Old....very old...dank and dreary. We had asked for a room with 2 twin beds. We were told it the room had three twins and we accepted. However, after taking the elevator to our floor and walking through the winding halls, I began to wonder if they were planning on selling that third bed while we were there. I felt like we were staying in a music settlement. Upon opening the door to our room, the realization hit when we saw the free standing sink in the corner there was no shower or bathroom! It was a community bathroom in the hall. I was so glad our time to be there was very limited before checking out the following morning. I'm not sure...maybe a hostile would have been better. This is truly a place for young people on an extreme budget with access to Mid-Town who don't mind travelling 'no frills'. Would not recommend to anyone. | 2 | null |
Not really a 4 star hotel
This hotel was just averaget. The furniture was outdated and the room we stayed in was behind the elevators. We could hear the elevators coming up the elevator shaft which made it difficult to sleep.
The bathroom door was gross. I don't know what it was, but there were black dripmarks all over the door.Normally, not a big deal unless you have a 7 year old with his hands on everything! You would think that they could at least wipe down the bathroom door before we arrive.I took a picture of it to show my co-workers (I work at a hotel back home) and they all agreed that this level of cleanliness is unacceptable for a 4 star hotel.
On the upside, the concierge Lucie was great and very knowledgeable and the staff were professional and friendly. | 2 | null |
Horrible stay
I had the displeasure of staying at the Residence Inn at I-77 and Tyvola in Charlotte. My trouble started at check-in. I specifically requested a room other than handicap accessible, as I was staying several nights. Nonetheless, the hotel staff proceeded to put me in such a room. While the kitchenette had been remodeled and was hardly used, the bathroom was well-worn and dirty. The tile floor was cracked, there was hair and a ring in the shower/tub, the bed was saggy and uncomfortable, and the pillows were thin and provided no neck and head support. I was uncomfortable during my entire stay. I am a seasoned business traveler and found this hotel among the worst, including places I have stayed in the Third World. Marriott really blew it with this property and I will not be returning. | 1 | null |
Very Clean Hotel
From the moment I was picked up at the airport to the time I checked out, the staff went above and beyond my expectations. The property was very clean, and it looked like they had a big conference going on, and they still managed to keep the property spotless. Elias Contreras the GM was very nice and helpful as well as the Front Desk Staff.
Thank you for a great stay, I will be back | 5 | null |
Great hotel at a great location
The location of the hotel is excellent. The hotel itself was pretty nice. The staff was very friendly and helpful. The room was clean and had a nice bar. The rooms also have a small balcony which I liked very much. I liked the view of the freeway from the balcony at night. Oh... and parking is free. The only thing that I did not like about the hotel was the food. It simply wasn't that good for the money I paid. I ordered a sandwich, which came with fries which tasted like they were re-fried. I liked everything else about this hotel and will recommend this to other people. | 5 | null |
Will not be back
Stay at the Canterbury for a convention in August 2012. Had an issue at check in with the hotel billing my American Express upfront. I can understand the $50.00 a day for " incidentals " but my credit card was billed for the full amount as well. Stayed at the Hyatt Orange County several months ago and was billed at the end of the stay. The Hyatt did hold several hundred dollars for incidentals as well. Curious why this " boutique " hotel required $1200.00 up front. When we got home the $250.00 for incidentals was refunded. Staff had no explanation for why I had to pay in advance. I did not have a bank or debit card but an American Express credit card. I have never experienced this with any other hotel or resort. Staff was very indifferent to my complaint which put a very bad taste in my mouth from the beginning. Will not be back or recommend this hotel. | 1 | null |
The Noisiest Hotel Ever
I begin my review by saying that I love Motel Sixes, I stay at them whenever possible. However, this one is terrible. Don't stay here if you are a light or medium or even medium-heavy sleeper. You can have the best earplugs in the world (Mack's Earplugs) and they won't help. The problem is, the door latches and locks are extremely noisy. My best comparison is to shotguns going off in the middle of the night. Their noise is exacerbated by: (1) the fact that every room is located on a long corridor (so you're going to hear someone closing and locking their door 50 yards away, I kid you not, and you're REALLY going to hear someone closing and locking their door next door to you); and (2) the hard linoleum floors in the rooms, the hard carpeting in the corridors, and the stone/masonry walls do nothing to deaden noise, in fact they amplify it. If you stay here you will curse the name of Motel Six and your day will be ruined. You've been warned. | 1 | null |
Lustre is tarnished
4th annual trip and stay here: rooms, property, views & staff certainly remain wonderful. However, rates had doubled to $665 for twin ocean view room since last year (and for that matter since sister-in-law stayed 2-weeks ago). We made reservations 1+ month ago and when medical situation (surgery) came up we were told our payment was "non-refundable." So, we made to trip: at check-in we were informed that the room type we'd paid for was unavailable, but an upgrade to a suite was = another $100 per night. The suite was very nice, but a couple of features were broken & looked at by staff, but not repaired while we were there (3-nights). Even though we had purchased a stay-two-nights & get 3rd night free package it apparently didn't include the "upgrade" which we learned at check-out. What a scam! A fifth stay here is very doubtful at present. | 2 | null |
Nice hotel at affordable price
Our friend recommended the Mikado. It was a very nice basic hotel, everything was very clean. The free breakfast was a nice perk, and there was a microwave & fridge in the room which was very useful. Our balcony overlooked a pretty Japanese garden. My only complaint was the noise. Whenever the rooms next to (or below) us took a shower this strange hissing in the pipes would wake us up since it was quite loud, and everyone seemed to shower at 4 am! LOL But we did NOT hear any voices or other typical hotel noises from the room next door. We also did not hear the traffic at all even though our room was facing the main street. (we were on the 2nd floor, which reminds me there was no elevator but there was a wheelchair lift attached to the stairs if you need it) We stayed for 4 nights, and I would stay here again. | 4 | null |
Good location, but worst breakfast service ever
The location is good, any important sightseeing point can be reached on foot. suites are not old nor new, space is enough. we traveled with a two year old, thus separate bedroom was good. pool is tiny and crowded with children.
breakfast is complementary and that is the problem. service on weekends is like a zone of war. food is mediocre and you have to line up forever. well, as they use traffic signs, it is obvious that they don`t want to improve the situation. even on monday it was super busy, thus, lining up 10 min for eggs and then another 15 min in another line to get bread toasted in UNACCEPTABLE.
by the way, advice for international travelers that bring unlocked apple devices. forget about getting any 3G prepaid plans in the US. | 2 | null |
Good for Manhattan
This was a good value for the hotel (was booked on hotwire.com) The hotel is located about a 10 minute walk from the nearest subway station (Columbus Circle) This is quite handy. The hotel rooms were ok sized - we had one queen bed. We had hoped for two beds because we required two beds, but only one bed rooms were available. A bit disappointing because we had to squish together. Thankfully the air conditioning worked because this would have been unbearable. The bathroom was small - tub w/shower and small vanity. Oddly enough the toilet looked like one you'd find in a public restroom. The TV stations on the flatscreen were limited. The wi-fi was intermittent, especially late at night. Didn't go to the pool which was a rooftop pool. The business centre was pay as you go - charges for using the computer and for printing out. The concierge desk was not that helpful - talked to two different people at two different times and they didn't seem to know much about anything - I knew more from looking at my guide book. Check-out was at 11am - would be helpful to have check out at 12p. We were able to store our luggage for the day. They only charge if you leave your bags for a long period of time - we just had to tip the doorman. There are pop machines on every other floor and ice machines on every other floor - either was not fully stocked - this was frustrating as were staying through the heatwave and wanted cold drinks in the room. No fridges in the rooms. Overall the stay was representative of what you normally get in Manhattan. At the end of the day, the room was clean so that's all we can ask for. | 3 | null |
How about no working toilet???
I have stayed here before and they always do a bait and switch deal with airport parking. They are not up front about it. When the toilet stopped working the front desk said that maintenance had gone home and there was nothing they could do. Then I was charged on two credit cards. Upon complaint, I was told I would have the room free, but still charged my credit card. | 2 | null |
very close to broadway
we stayed at this hotel for two days. the location was perfect - less than a three minute walk to broadway. we arrived at 11 am and we were told check in time was at 4:00 pm. we were able to leave our luggages with the bellman so it wasn't much of a problem. by 3:30 pm, we were able to relax in our room. but for the amount of money we paid for the room, i was expecting a better view but we didn't want to stay longer in the lobby and the room was very clean so we stayed there. the room seemed a little bigger than in the other two hotels i stayed in before. staff was friendly and service was good. i like the hotel for its location but maybe next time i'll first check out other hotels within the same vicinity. | 3 | null |
Good value
The hotel is not located downtown if that is where you want to be this is not the place for you. It is close to Chinatown, the museum complex, and Tommy Guns. If you have a car it is not a long drive to downtown. Looks like a bus stop was close but I did not use it. The area does not have shops or restaruants to walk to at night, but there is an onsite lounge with outside seating
The hotel staff was helpful and the hotel was clean and well maintained. A big plus is the free off street parking behind the hotel. The refrigerator in the room and free wi-fi were also a plus. The price was less than places downtown and had a discount if you were attending Tommy Guns. I would stay here another time. | 4 | null |
Tired rooms, expensive rates and no smiles form the staff
The only thing I found this hotel had going for it was the view, other than this I found the staff unfriendly and although I managed to change my room when I checked in, I still did not find it very homely. It was a little tired and not very well catered for. I don't think I'd stay here again. | 2 | null |
Nice quick stay
Stayed here only for 1 night on the 21st floor. The hotel itself is huge, but it is kind of old. It was around $30 to park per day!!! Ridiculous!!! And I am from New York!!! Starbucks in the lobby was convenient, and the free business center was very helpful. The hallways were really dark. The room itself was (of course) small but really nice and comfortable. Bathroom was nice too. Overall, a good nights sleep, but not worth the $210 per night and $30 parking fee. | 3 | null |
Dirtiest hotel I've ever stayed in. DO NOT STAY HERE.
One star is generous. Though very well located please heed my warnings and book a stay elsewhere. My friend and I payed close to 150$ a night for a room unfit for a rat. Sure, the room was small, there was no view, the furnishings were sparse and the walls were scuffed and dented and spackled sporadically. I wouldn't have cared one bit, had it been somewhat clean.
Unfortunately, there was crumpled toilet paper, and other randomly strewn trash under the bed. There were crumbs and what appeared to be blood stains on the sheets. There were giant dust bunnies, cobwebs, and little curly hairs throughout the bathroom. Oh, and exposed electrical precariously close to the shower.
I have stayed in 10$ hostels throughout Europe that are immaculately clean. There is no excuse for the Manhattan Broadway Hotel. Do not stay here. | 1 | null |
IT couldnt be worst !!!!!!
I have just arrived from N Y,everything was perfect ,except for this horrible hotel,
my room was dirty and smelled terrible,humidity,all the carpet wet because air conditioner doesnt work well.
the staff was the opposite of what you expect ,bad manners,unpolite,really ,all was like a
nightmare..
please save your money and dont stay here if you want to spend nice holidays ! | 1 | null |
DO NOT STAY AT THIS HOTEL!
We are not picky what we want it is just a clean room, a good night sleep and polite service from the staff, nothing more.
We stayed at this hotel only because we booked it as a “Secret Hotel” using Latminute.com, otherwise we would have never stayed at this hotel considering the bad reviews that you can read on Tripadvisor, and I am sorry but I have to say they deserve every single bad review.
Ok the room was big and clean but that is the only positive thing about this hotel.
We woke up at 7:50 with a very loud noise of drilling and banging coming from the room above ours. They were obviously refurbishing the room and no one at the reception had the courtesy to tell us that when we checked in.
When we told the receptionist she did not even apologise, she did not care a bit and she was quite rude.
Breakfast was below average and the guy cooking the omelette made you feel so uncomfortable that we did not even ask for one.
The location of the hotel is far away from the attractions of Los Angeles and ok there is the tube close by but it’s not the safest area to walk even during the day.
To conclude the bad experience we had with this hotel, they charged my credit card when it has already been charged by lastminute.com
When I called the hotel to explain what happened the hotel receptionist told me that from their records they could see that the reservation was done directly with the hotel. I offered to forward the email reservation from lastminute.com or to give them all the necessary details, the answer was “we cannot help you any further” and the lady on the phone was very rude and could not wait to get off the phone.
So I had to write to Lastminute.com to explain what happened. After a few days I received a reply saying that the hotel manager Roman Baranov agreed to refund the amount charged.
During our trip to USA we were very impressed with the quality of the customer service we have received, this Hotel was the only exception. | 1 | null |
Short stay but nice experience
I stayed for two nights on business -- my company has an office in the neighboring office park. I did not spend too much time in my room or at the hotel; here are my impressions of my limited time there.
Nice room, comfortable king-size bed in a suite of sorts -- I had a small sitting room with a pullout loveseat, TV and desk, bathroom and separate bedroom (no doors between the rooms though). My only complaint was the loud fan from the AC unit and thin walls. i could hear the family next door clearly.
One caution -- I scheduled two wake-up calls. One morning it came five minutes late (no big deal) and the other never came.
I had the bed and breakfast plan; the breakfast buffet was plentiful, tasty and had an attentive staff.
The hotel had a small indoor pool and hot tub and much larger outdoor pool with lap lanes and general pool area. Parking was easy.
The hotel is on the highway (though I never heard it from my room) and is adjacent to an office park and shopping area. The shopping included a few functional stores like CVS and a good selection of delis, restaurants, bars and a Starbucks.
The location was convenient to get to areas near 410, and downtown looked to be about 10 miles away.
Overall, it was a pleasant stay -- no real complaints. | 4 | null |
JETS ALL NIGHT
.Booked with Holiday Inn points-25K. On arrival, upgraded because have platinum card.
On 16 floor, Executive level, got to room at 7.10pm to find courtesy bar closed at 7.30.
Brilliant gentleman offered us drinks and food immediately, for which we were in dire need.
He replenished these refreshments at 7.29pm.
After this excellent service - the downside, or rather the JETSIDE.
ALL THROUGH THE NIGHT NOISE OF JETS TAKING OFF AND LANDING - NO RESTBITE
When booking again, will ensure room is opposite side of building to the runnway(s).
Left the hotel at 5.30am very tired.
.
. | 2 | null |
Gem in Times Square!
My boyfriend and I stayed at the Casablanca hotel 26 April 2012 for 6 nights and I couldn't be happier with our choice. We wanted somewhere just off Times Square and booked this following the great ratings on this site. It wasn't any more expensive than the Hiltons etc but looked more cosy and welcoming with slightly larger rooms than is typical for the central hotels, plus the cheese and wine evenings were tempting!
The hotel itself is fairly small and boutique like, it is decorated really nice, lots of warm colours and very clean. First impressions were it looked grand but also warm and inviting and cosy. The staff were fantastic - always helpful and very friendly, especially Daniel who gave us a few restaurant recommendations. The room was a good size, clean with a fairly big marbled bathroom. The only things missing was storage space (mainly drawers) for clothing. Our room (608) didnt have a great view but we were hardly in the room anyway. Hotel was fairly quiet, you can hear noise outside but we took earplugs so it wasn't a problem!
My favourite part of the hotel was the lounge - very big, lots of comfy chairs, free internet access and 24hr refreshments. Between 5-8pm every night there was red/white wine, prosecco, popcorn, veg, pastries, dips, cheese, olives. Really nice touch to unwind for a while! Only went to breakfast once there was pastries, cereals, toast and orange juice.
Overall, I'm super happy with the hotel, the room, the staff and the facilities. I like to try new hotels/trips but if I go to New York again I will definately come here as you hear stories about other expensive hotels such as tiny, dirty rooms and I wouldn't want to take that chance.
The diner next door is fantastic food, I'd recommend looking through the magazines in the room for food recommendations that was handy. Generally the "chains restaurants" like Bumba Gump Shrimp, Hard Rock Cafe etc are not as good in terms of quality and value for money than the diners or independent restaurants. We didnt get the chance to go to a steakhouse but we were recommended Benjamins Steakhouse by Daniel, I then read on the airlines magazine that this is one of the top 10 steakhouses is USA! Gutted!
Christie Foley, Dunfermline, Scotland | 5 | null |
Highly Recommend
My sister and I stayed at The Good Hotel during our visit to San Francisco. The room was comfortable and clean. The staff was very helpful - Jorge was wonderful! It is conveniently located. I highly recommend The Good Hotel. | 5 | null |
Did not enjoy our stay here at all
We stayed there for four nights including New Years. On check in we got upgrade to a bigger suite, which was nice. My partner has one of the loyality cards and we stay in Radisson alot.
However this was really a terrible experenice. First we woke up the next day (after new year's eve) and I got out of the shower to realise there was not towels. Rang to reception and an hour later towels arrived.
We then started noticing these red makes on our bodies. Which we though were bed bugs. We went and spoke to the manager and he said he would send someone up to have a look. The bites were extremely iticky and we had to by creams to stop them. Some of the bites were on our face, so our New York Pictures don't look so great.
We went out for the day and got back to the hotel and the manager said it was a mosquito (In January) and that it flew out the window when the guy was looking at the room. The manager never offer to pay for the creams we had to buy from staying in there hotel or comp us one thing, they just simply did not care.
The next morning we went down to reception to book a table for dinner. I qued for 30 mins and spoke to a lady who told me that it was the other girl that could work the table booking system, I waited for another 20 minutes (as files of people passed me) and I just walked away. WILL NEVER STAY HERE AGAIN. | 1 | null |
"Hotel Hell"
This was my first trip to America from Dublin. Upon arrival at 1 A.M., I was too tired to notice how dirty the lobby was. However, it was impossible not to notice how filthy my room was. As previously mentioned by others on trip advisor the room was smelly ( a gross aroma of mold and God knows what else). The rug was rolled up around the edges and so filthy I was afraid to sit my luggage down. The walls were dirty & the windows were even dirtier ( I was able to draw in the dirt on the them) . The room furnishings consisted of a dilapidated bed covered in a bedspread that was probably 20yrs old and never cleaned (GROSS!!!!!!!!!!!!!). The sheets were so thread bare they were see-through. And then there was a small dresser with a 20yr. old (maybe older) T.V. on it. Let us not forget the useless desk and chair which had not been cleaned since 1950. Oh wait and then there was the picture on the wall that had so much dust on it I thought it was a prop for a haunted house. Now for the bathroom: shower stall only, which was the size of the smallest closet you have ever seen, filthy of course as was the shower curtain. And as previously mentioned by another guest I cringe to think how old the toilet seat was. The sink had no stopper. The next morning as I walked down the hallway I realized the whole place looked like my room. The hallway on the 7th floor must be original 1919 (Very, very old and very, very dirty).
Now to the lobby: First, let me start by saying it does not look anything like the picture on the web site. The real picture: while waiting in the lobby to meet someone I asked to be directed to a restroom. I was sent to a lower level via a staircase. The staircase had dust bunnies the size of small tumbleweeds but that wasn't even the scary part. Upon entering the rest room( which is for guests only- entry by room key) I almost passed out. The urinals were over flowing with urine. Yes , I am sure ( it was yellow) . Now lets talk about service... the website said amenities include: hair dryer (NOT), ironing board (NOT), AM/FM clock radio (DIDN'T WORK). And when my english speaking Brooklyn born relatives called for me, they had to say and spell my name at least three times. I have a very simple name and pronounced exactly the way it's spelled. And one night they were even told I wasn't a guest. And just when I thought I couldn't not be more annoyed or disgusted -the cleaning staff decided to hoover (vacuum) at 12:30 A.M. and later. I am sure it was because guests complained about their dirty rooms upon arrival but really inconsiderate on the part of hotel management. The website also includes the following as part of amenities provided: Sight-seeing, theater, and travel reservations desk!!!! Well here is the icing on the cake... The day before I was to depart I visited this desk and asked if they could make a bus reservation to the airport for me... They told me to go to the internet cafe ( pay a fee) and make my own reservation. Let me conclude by saying this hotel was so horrible it completely ruined first trip to America. And so filthy I wouldn't book my dog here!!!! Really stay anywhere but Hotel Pennsylvania!!!!!!!!!!!!!! | 1 | null |
DO NOT STAY HERE
The staff was friendly and helpful but overall the hotel is awful.
This was a terrible experience! The room was dingy and dirty...carpet actually turned our socks black. The bathroom looked as if it had NEVER been thoroughly cleaned...mildew,soap scum,filthy toilet and nasty floor! We also were bitten by bugs of some sort the last night.This place needs an overhaul and an inspection. DISGUSTING!!!!! | 1 | null |
Good base to explore the city and beyond
The Palace is a clean international standard hotel on Maddison Avenue and well positioned for Central Park, Times Square etc | 4 | null |
Beautiful views from the upper floors, just don't go barefoot!
It is a gorgeous hotel in a great l;ocation. Needs some updating and the bathrooms in 2 of our rooms were dirty.... | 4 | null |
Worse parking in the country
We arrived at 10pm to check in to the hotel. After we checked in they said to go to the room there will be plenty of parking! After driving around for 1 hour we called hotwire and they wouldnt help us! They were quite rude. So we went to the lobby and told them there is no place to park and they started arguing with us. About 20 more people came in with the same complaint so they finally let us park in the 20 minute parking place over night. They said we wouldnt be towed away. Without even taking the type of car we had. When we finally to to the room after 1 1.5 hours we saw all types of big rodents or badgers roaming around the premise. The room was very small and smelled like ben gay. Least it was semi quiet and the bed was semi comfortable. I would never recommend this hotel to anybody! | 1 | null |
First time in Austin
Good location, front desk did not tell me that myself and everyone in my room receive a free breakfast buffet each morning just happened to see the fliers. They did lack in providing important information . Perfect location to 6th st the walk wasn't bad. Starbucks a bonus. House keeping didn't refill water bottles or the individual coffee for the room. I would return to this hotel now that I know what to expect. Oh and the advertisement says sleep number bed but no way to adjust the beds... | 3 | null |
Wonderful Experience
We spent a weekend at this hotel. All the staff was friendly and accomodating. The valets were especially kind, even when I asked to leave my car out front for an 15 extra min. They were so busy, yet he was still professional- a true test. Loved the room, bed - very comfty. Need to get rid of the desk and add a comfty chair. When I got out of the bed, I had to steer around the desk chair. There was just not enough room. The Front Desk told me the the dining room was open (remodeling) but, it wasn't. Shouldn't they know?? How do you get an upgrade? Is there a trick? | 5 | null |
Bed Bugs!
Bed bugs! Stay away, beware. My girlfriend and I were bitten everywhere. Also, they did not bother to change our linnens the two days we stayed there. They put us in the handicapped accessible room, even thought neither my girlfriend nor I are disabled. They seem to do this to people who bid online for their rooms. Anyways, my girlfriend and I were bitten all over our bodies after our stay here. Please BEWARE! | 1 | null |
I wouldn't pay full price, but not bad for deal I got...
I bid for a hotel through Priceline and got two rooms here for $85 each plus tax ($103) for a Saturday night stay in July. I called the hotel to see what size beds we would get, and the staff member was a bit difficult to deal with. First, she told me that I would have to arrange that with Priceline, but I told her that the fine print said to call the hotel directly to verify bed size. Then, she looked it up and told me each room had a queen-sized bed. However, she said she couldn't match the price I got on Priceline when I said that my husband and I wanted to spend an extra night, but that Priceline would make me book that extra night for both rooms. Oh well. I found another hotel on sale for that night! By contrast, the staff at the desk when we checked in/out were very nice.
Each of the rooms we got were very large and each had two Queen-sized beds, a window AC unit, a small refrigerator, a coffee maker, hairdryer, and a bathroom with a shower and deep bath tub. The decor was dated. Our room had ugly golden-yellow bedspreads, but my sister got white ones. The closet had double-sliding mirror doors. There was also a small desk with one chair and a small dresser with a flat-screen tv on it. They said they had free WiFi, but we didn't bring a computer. The hotel also had FREE parking in two lots. However, both lots were full when we returned later in the evening, so we had to park on the street. No one bothered our car, but the hotel is in a run-down area and we didn't really feel safe parking there or walking around either.
Also, there aren't any restaurants nearby. However, the hotel did have a nice bar with a good beer and liquor selection, a restaurant, and a cafe. We had breakfast at the little cafe. For some reason the restaurant didn't have waffles or French toast, which is what my sister wanted, so we ordered at the cafe. They have one cook and a small cooking area, so it took awhile, but the lady at the counter was nice. There isn't much room to sit, so we took our omelets, hashbrowns, toast, etc. back to our room. They had a decent tea selection and my relatives liked the coffee, but I thought my omelet was rather runny. When we walked past the restaurant late in the evening, it looked like there was dancing inside, but it may have been a private event.
This hotel is close to U.S. Cellular, so we may consider staying there again; however, when we come to town for a White Sox game, we usually stay in a hotel near an El stop, so we don't have to drive there. This hotel isn't close to an El stop, so it isn't very convenient for playing tourist, but it does have free parking. | 3 | null |
Great views and location
Very friendly staff at reception. Great location just beside penn station. Stayed in a room with two double beds, nice big room plenty of space with a big clean bathroom. Great view of the Empire State building. Would definitely stay again. | 4 | null |
Small room, rabbit warren halls, great location
5 nights here. A stone's throw from the Transamerica Pyramid and its adjoining redwood park in the financial district. Tiny lobby, room was very small, ceilings are low, walls are thin, and halls are narrow and winding. Free internet. Can't beat the price and location for downtown. Good restaurants nearby. Desk staff was great, helpful at check in and questions. Hotel is a few blocks from Chinatown and great little mom and pop Chinese and Vietnamese restaurants. Safeway supermarket is a couple of blocks away, easy walking distance. Telegraph Hill and Coit Tower is within a fair walking distance, if you don't mind the hills and many steps. Didn't see any parrots, although the sidewalk at the Transamerica building gets hosed off early every morning due to copious bird droppings during the night. Pub next door is good and friendly. | 3 | null |
Great Service - Older Rooms
I have wanted to stay at this hotel for a long time. When I saw the great deals in January, I could not pass it up. I have stayed in a lot of NY hotels and the service here is outstanding. I think that I was greated by 6 different people before I ever reached the front desk. The lobby area is quite grand and beautiful. The rooms were much more bland than I had imagined. I have stayed at much cheaper hotels that have much better rooms (ie The W). Despite having old and dated rooms, the beds were quite comfortable. I had a good nights rest, no issues with noise. There is a nice lobby bar as well as another attached on the east side of the building (Bull and Bear I think). My husband and I enjoyed 5 cocktails and our bill was more than $100. Steep even for NYC. All in all, would I stay here again? No. But I did check a box off of my Bucket List - so it was worth it in that regard. | 4 | null |
Great Hotel ..Best in Denver
I really enjoy staying here. Great location, great staff and nice rooms.
I stayed here last week and had a great stay so was planning to go back this week but the SOS canceled the meeting because of snow. So I called the hotel to cancel the reservation, and though it was after the cancellation deadline they were very pleasant canceled the reservation and told me there would be no cancellation penalty. That is the way to earn customer loyalty. Not every hotel in a chain is perfect, but more often than not the Hyatt does a good job..
Platinum is good but diamonds are better! | 5 | null |
Heart of DC but needs TLC
The Hotel needs major updates , MATTRESSES. etc. Nice staff. Stayed a week and had to move to a room with a bathroom that had room to move around in. I need a little better comfort. | 2 | null |
Just awful
We booked this hotel through Orbitz whilst staying with friends in Wisconcin (we;re from the Uk) we planned to stay 4 nights. On arrival we were open minded, we didn't expect a palace but it was awful. The room smelled, the bed clothes looked grubby and all night long we were scratching! Yes there were bed bugs we had the bites to prove it a week later! In the morning work was being done in the entrance (some kind of sanding) the corridor leading to our room was so filled with work dust you couldn't breath. no good for me who has lung cancer.
The breakfast consisted of a coffee achine in the reception area in front of the lift with a plastic container with some pastries in!
We decided to cut our loses and moved out to another hotel.
Would not recomend this hotel at all, even if you are on a budget. | 1 | null |
Location is great, Property is tired
This Inn has a great location. Its right in the heart of downtown Memphis. The Minor League ballpark for the Cardinals AAA farm club is next door. The Rendezvous barbecue restaurant is right behind, and Beale street is two blocks away. The price was reasonable. All that being said, housekeeping was indifferent - we did not get the same number of towels two days running and it was often short. The front desk was advised that there were no bulbs in the desk lamp, but they didn't get installed. The icemaker on my floor didn't work, had to go down one floor to get ice. The elevators were slow for the main body of the hotel and the elevator for the parking garage was glacial. After I left, I called to hotel asking for a copy of my receipt to be sent to me, providing my e-mail, it never came. | 2 | null |
Clean
Hotel was clean and inexpensive. It was only a night stay, but pleasant. The front check in clerk was a bit busy. | 3 | null |
Loved this hotel!!
We stayed here for 2 nights at the end of September! Room was comfortable and we had the Space Needle view from our window!! It was easy to cab/shuttle walk to where ever we wanted to go!! The Rock/Bar was excellent! No shortage of great food and eclectic drinks!! Furnishings were a bit eclectic also but that added to the "Pineapple" atmosphere of the hotel!!
We would stay there again when we next visit Seattle! | 5 | null |
great hotel great price would go back again
we recently stayed for our sons graduation of BMT and loved it .. hot breakfast was great eggs bacon sausage bisquits gravy cereal waffles fresh fruit yogurt juice coffe and tea .. the room was nice and clean only one day that housekeeping never came into our room it was left the way we left it early that morning.. was alittle upset by that but they took care of it .. minutes from base minutes from anywhere great atmosphere i enjoyed every bit of it | 5 | null |
Horrible customer service
We've been great fans of the hotel since its in our building, and can get to via just an elevator ride. Tremendous views, nice but not great rooms.
This week however, was a keystone kops comedy of errors that make me question our putting colleagues and customers here.
Woke up Friday morning to take a shower; no water. Called down to front desk, where was I told I was "in the wrong room" ( OK??) and immediately switched to a manager.
Manager also started with brief apology, but then also told me i was in the wrong room, and didnt I get a note under the door informing me of this problem (not sure what a note would do in terms of my actually getting a shower) . Asked if I would like a different room. You think? I really didnt want a different room, I wanted a shower!
Bellman brings a key up (promptly) says here, and walks away. No apology for the problem, no offer to carry my bags to new room. Handed off the key and ran.
Get to the new room, and its a handicap shower, so great water at chest level.
OK, so that's my experience. Then talking to customers visiting for a class, they had the same story of being told in wrong rooms, having no showers.etc. Turns out the hotel is turning water from 7 am to 3 pm to accommodate some work. Lets see, what time do most people take showers, brush teeth, etc? Maybe 6 to 8am? How about turning off water from 9 to 4, or some other more appropriate time?
Epic fail in planning for customer experience, made worse by attitude by management and staff that this is just the way it is. In decades of traveling, this is by far the worst hotel experience Ive seen, and since it impacts our customers, we'll be looking at other options. | 1 | null |
Excellent Great Staff
The rooms were good size and the staff was unbelievable friendly. From the minute we got there til the moment we left. Gave all info about the hotel and had a great free wine hour every night. Very good wine. | 5 | null |
Aniversary weekendThe
Staff, Angie and Stephanie, were outstanding. Great service, superb room, and exercise room | 5 | null |
Decent Hotel for Uptown Stay
We stayed overnight at the Omni in Charlotte after attending an evening function there. The hotel is situated in the heart of Uptown, within easy walking distance of fun places like the EpiCentre, Discovery Place, Levine Museum, etc. We received a corner room that was huge. Two sides of the room had large windows that met at a point, almost like a triangle, and overlooked a small park. The bathroom was a little small by American standards, but the beds were comfortable and the sitting area was large. Underground parking is convenient and priced similarly to other Charlotte locations. The receptionist gave us a map of downtown Charlotte and highlighted certain places to go which was nice. Think this was an excellent value for the price we paid (<$200) and would stay here again. | 3 | null |
Great service and location
I recently traveled to Chicago for business and stayed at the James. The front desk staff was very friendly and helpful upon my arrival. I was also fortunate enough to receive an upgrade to an amazing suite with a separate "theater" lounge area. Very unique! The hotel is centrally located to restaurants and shopping. I would definitely recommend!
The only downside for me was traffic noise, since I'm used to complete silence. However, the second night I turned on the fan and the white noise allowed me to have a great night's sleep. | 5 | null |
Average service
The room was clean and the bead was good.
However, the window was not sealed and a lot of noise and wind was coming in all the time. As it was rather cold that was not a pleasant experience.
We had to lock it in a rather peculiar way when we were out.
The service at the restaurant is rather poor. The people working there were - most of the time - very unkind and rude.
As european foreigners we were not aware that we were supposed to tip in california but they asked us 18% on the bill of the restaurant. In Sacramento, the tip was 15%. In the reception they told us the tip was supposed to be 15% !
No internet free connection available, only check-in flights at the reception. Wi-fi was available at the room through a password.
We had a general feeling of un-security in the hotel and on Market street ! | 3 | null |
Terrible experience
Arrived with my husband and two young children for what we hoped would be a memorable one night stay in NYC. Wanting a full cultural experience we booked a room in the famed Waldorf Astoria. Our room, 1217, smelled musty and the bathroom had hair from the previous occupant on the sink counter, on the floor, on the tub surround, the wall as well as the door. Upon calling guest services to complain I was told no rooms were available to move us and that housekeeping would come to re-clean. We left for dinner and arrived back to discover that while turn down service had been performed, that every single hair was still in the bathroom. This, despite a voicemail from guest services that all has been taken care of. I immediately called guest services and after waiting on hold for 12 minutes decided to give up. I took photographs of each and every hair to show management in the morning. Unfortunately our stay only got worse. The tub would not drain during my husband's shower the next morning so it filled up neatly half way and 40 minutes later was still not empty. Neither I nor my children could bathe before heading out for the day. Upon checkout I complained and after being told I would be "substantially compensated" I was informed they would knock $100 off of our dinner bill at Bull and Bear. I had sat there watching the staff person type away furiously for 10 minutes to arrive at this conclusion and at that point I just gave up. I believe our entire dinner tab should have been picked up since the bathroom was pretty much filthy and non-functioning for our entire family. Considering we had been drenched from the rain the night before and we could not bathe it was horrible to have to walk around the city feeling grimy. We traveled all the way from Alexandria, VA for this? Shame on the hotel and it's response. | 1 | null |
Great Hotel
My wife and I stayed at the Hotel for 3 nights over MLK weekend. It was fantastic from top to bottom. I would absolutely go back (even though we normally like to try different hotels). | 5 | null |
An older hotel, clean but dated. Service was good. No security. Be careful if you stay here. Not the best area.
Hotel was clean. Older but dated. Nicely located next to the Palace Theater. Not the best of neighborhoods. Vehicle was vandalized while in their parking lot along with about 15 others. Parking fee was refunded. There are better places to stay. | 1 | null |
no sleep for the grossed out
upon pulling the bed covers down I noticed specks of blood on the top sheet as if someone shaved their legs and went to bed bloody. then pulling the top sheet down, there were long black hairs on the bottom sheet with some sand pebbles. Obviously someone didn't change the bed--it was made beautifully when we walked in but it wasn't changed. When we called to for new sheets, there wasn't personnle to bring them to us so had to retrive them ourselves and make our own bed---as we went to put the fitted sheet on the bed, it was stained. It was washed but had stains on it. Being I didn't know what kind of stains (gag) I didn't use it ---slept on bed with just flat sheet and blanket I brought from home as I was pretty confident the blankets don't get washed between guests. needless to say, I didn't sleep well at all as the psychological part had me itchy all night...... | 2 | null |
Awful place, disgusting rooms, uncomfortable beds and RUDE staff.
between our group we had 3 rooms. Were charged a LOT for the rooms because it was formula 1 weekend. The rooms on 3rd floor had dead crickets everywhere, the room on 2nd floor had an array of LIVE insects. beds were awful, sandpaper comforters, tiny lumpy pillows. Fridges didn't work, electrical sockets sparked when u plugged things in. Then to round it off we left a phone in the room and they refused to give it back without the us personally picking it up. We live 200 miles away!!!! and they are soooo rude, even when booking the rooms they were rude to us. Worst hotel EVER!! | 1 | null |
Great Place; Great Staff
When we first arrived to Hotel Ameritania, we were promptly warmly greeted by the front door staff. We got a good feeling about the place right off the bat. Coming from Pennsylvania, we had to rely on website and prices to pick a hotel; you never know if you picked the "best" hotel for you. We knew up-on arrival! We checked in quickly, went to dinner, saw a show, went to a bar, then back to the room. The next day we gathered our belongings and went to the lobby to check out. We were greeted by Crystal who was funny, easy going, and a book of information. She helped check out quickly and pleasantly. We then needed a place to leave our luggage as we were headed to lunch before leaving New York and Jeff, also funny, easy going and just a great attitude all around guy, was quick to store our luggage and ask us how our stay was. When we got back form lunch, Jeff was there and remembered us and got us on our way within minutes... All around really GREAT experience! | 4 | null |
Overnight stay for next day airport departure
We stayed here for one night prior our next day flight out of Phoenix sky harbor. Room was impressively clean and well kept. Our king size bed was comfy and they even had a mini fridge and microwave for extra convenience. Service upfront was also helpful in suggesting directions to car return and nice addition of security features being in downtown location. We missed breakfast so cannot comment. | 4 | null |
Worst hotel ever!!
Extremely hot, cramped room. Window overlooked trash dump. Window wouldn't open so no air circulation. Spiders in bathroom. No working ice machine; mini frig didn't get cold. AC in breakfast room broken. Could only get a couple of TV channels & they weren't the numbers listed on the guide. But THE absolute WORST thing was when a BAT flew into the room threw the air vent. That's it, I'm out of here! Oh and the picture posted here looks retouched. The hotel was shabby, dirty and run down. | 1 | null |
nice suprise
Booked this hotel thinking it was another Hilton property - glad I made the mistake. This is right on campus and very nice - the junior suite rooms are very modern and a step above for a Hilton. Staff was young but very nice. There is no fitness center at the hotel - you are given a pass to the university wellness center. It is a great facility but one that does not open until 6 AM. Being on east coast time with an office that opens at 8 AM and a longer distance runner, would have liked to worked out a bit earlier to log a few more miles but it seemed to be a fair trade in this case. Would stay here again if I was in the area. | 4 | null |
Official college visit in top notch hotel
Nice view of water. Very clean room. Stylish bathroom with porcelain bowl, granite countertops, and designer toiletries. Beds small but super comfy. Staff professional and courteous. Great coffee maker in room.
Within short drive to Concord Mills and lots of chain restaurants. Great stay when visiting UNCC! | 4 | null |
Make sure they don't place you in a room under the club/lounge bar
I've always found the reviews on tripadvisor very helpful, whether they are good or bad especially the tips other travellers provide, hopefully this one will assist. I booked 2 junior suites at the Empire for my 40th birthday, these were booked in 2011 for an April 2012 trip. On arrival, I was told I'd been downgraded to a smaller room but was receiving a discount for the 'inconvenience'. The room was very small but I was so tired after a long trip, I advised the desk I would sort the room out the following morning. When I entered the room, I could hear music but didn't think much more of it, until my head hit the pillow. There was lound music with a heavy base played until 4am in the morning, at 3am I couldn't stand this any longer and called the reception to be told the last visitors had been allowed in and it would stop at 4am however, they would ask for the music to be turned down. At the time I was at a loss to where this was coming from, the following day I was moved to my originally booked room and discovered that the music was coming from the hotel's own lounge bar on the rooftop (I was on the 10th floor and directly below the music). I explained to the reception it had been like torture and as this morning was my birthday and a special trip, the morning was ruined. If anyone else arrives or plans to arrive on a Firday or Saturday, check if there is a function or event taking place and aks where you've been placed. My fellow travellers were on the 10th floor as well, but place round the side of the building and didn't hear the music.
I am returning to New York again later in the year but will not be using the Empire again or suggesting it to others.
My rating has been based on poor customer relations. I also had to request towels, as these were not replacd after the room was cleaned. | 1 | null |
Disappointing
I've stayed at the Royal Sonesta on Bourbon St in New Orleans and had a blast, but this experience left me desiring more.
Pros:
Location
Customer service/Staff
Clean/Manicured property
Good size rooms
Cons:
Cost of parking $16, Valet $27
Garage is packed
Rude staff @ parking garage
Hard beds
Pool closes @ 9
No free Internet
Box TV/No HD | 3 | null |
Better known as Hotel Bleak & Hotel Fake
Stayed there for 3 nights for the DNC. Having read the reviews before I went, my expectations were as low as low can be, and I was pretty concerned about staying there. My roommate checked in a few days before I did, so I had some advance warning about our specific room, i.e. bring my own hairdryer as the one in the room was very weak and had been ripped off the wall, the place is funky, the beds were comfortable. The only advantage to The Blake was that you could walk to the Convention venues. Due to the heat & humidity, I took cabs or shuttles in the morning (cost ranged from $3 - $15), but I walked back each evening. Even though it's isolated compared to other hotels in the general area, I felt okay walking back alone given the amount of security for the Convention (wouldn't do it under normal circumstances). Having read other reviews and heard about other people's rooms during the Convention, I felt relatively lucky (relatively, being the important word). Our room wasn't as bad as others...but, it wasn't good.
Bathroom:
*no fan in the bathroom (even the remodeled wing doesn't have fans in the bathrooms. How can this be in an already humid area?)
*if you opened up your towel before your shower, it was damp when you were ready to use it
*lots of shower water ended up on bathroom floor due to poor shower 'enclosure' design
*part of ceiling over shower bulging/almost coming down
*where shower wall & tub met was brown mold that I could easily remove with my fingernail - so, why couldn't housekeeping remove it with a sponge?
*sink stopper wouldn't close
*only one hook to hang used towels
Bedroom:
*carpets were ALWAYS damp
*large stain across entire length of ceiling
*only 1 outlet in bedroom worked. "Repair" was a cord plugged in by the bed and taped to the floor under the window to reach the opposite side of the room by the desk. Cord had attachment that allowed 3 items to be plugged in (computer, lamp, & TV). When wanted to iron, had to unplug the lamp. This also meant cell phones had to be recharged at night in dressing/closet area. So when alarm went off, had to sprint to the dressing area to turn it off.
*phone did not work despite numerous attempts from repair people
*poor lighting
*pillows too thick - they look good but are really uncomfortable
*roommate used the iron & ruined a shirt; replacement iron was very good
Each of these items by themselves would not have been so bad but combined made for a bad experience. This is the first time I've been tempted to write to the owners and tell them they should be ashamed of themselves - especially at prices starting at $310/night. I heard from other people: either had no hot water or no cold water, a cockroach (or some other sort of large bug) in the toilet upon arrival, elevators took forever, food was bad & expensive. The California delegation had a choice between The Blake and another hotel. Many people chose The Blake because is was supposed to be a luxury hotel. It turned out to be as far from luxury as one can get...do not stay at this hotel. | 1 | null |
Great Times Sq. Location, Value Priced, Comfortable and Clean
I booked here for a last minute business trip through bookit.com. Base rate was $135/night plus taxes and fees for a total of $165/night. For a last minute trip and a Times Square location, that's a good deal if the hotel is decent, and it was.
The room was small and efficient as expected for this price. It was a bit dark which made it seem smaller. The bed and pillows were comfortable. The steam heat was pumping out and needed to be turned down, but it's better than freezing! The closet was small, but there was plenty of bureau space. 32" lcd tv worked well, the iHome iPod clock player was a bonus, individual led reading lamps on the head board was a nice touch and the work desk had power in easy reach.
There was no view from the rooms unless you were right in the front or right in the rear. The benefit was that it was quiet until the bells on the church next door started to ring at 7:45am.
WiFi access was free and there was complimentary breakfast each morning. I didn't partake in the breakfast due to schedule, but I checked it out and they had a good spread of fruits, yogurt, muffins, waffles, etc (continental plus) that would satisfy most people's quick breakfast requirements.
If you aren't going to spend a lot of time in your room lounging, then this would be a great hotel to consider. | 4 | null |
30 years later and nothing has changed!
While the space, location and staff are great,I do not understand why this hotel has not been updated for what seems to be thirty years!Back in the days,we stayed there with groups of friends,but assumed that the Beekman would have renovated to keep up with the times!!Even though it was a good deal compared to other hotels,the cringe factor is just too high for me to return... | 2 | null |
Terrible Service/Rude Staff
I stayed at this hotel for two nights as part of a conference. The decor was ornate and felt outdated. The woman that checked me in was actually quite nice and helpful. The rest of the stay from the housekeeping to the bellhop to everyone else I encountered could not be bothered and were quite unwelcoming. Not to mention that each morning I was woken up by the sound of carts (or something like that) barreling down the hallway repeatedly. I would not stay here again. | 1 | null |
Not so nice
The staff wasnt as friendly , and also we wanted to extend half an hour our check out because of the marathon, and the wanted to charge us another day. The bathroom wasnt very clean. The beds are comfortable, and the tv has lots of channels so that was nice. | 2 | null |
Perfect location, excellent service
I had one day to explore Seattle and I was travelling alone. This hotel suited my needs perfectly. I arrived at the hotel early morning and knew I would be unable to check-in but the hotel took my bags and information and called me as soon as a room was available. The rooms were excellent - very large, modern and clean. The city view I had was spectacular. The bed was so comfortable I didn't want to leave! I chose the hotel for the location and it could not have been better, a 10 minute walk to Pike Place Market and the waterfront and just a bus ride to the Space Needle. I did a hop on hop off bus tour but I think Pioneer Square was within walking distance as well. The hotel was in the centre of Downtown near the conference centre, shopping and restaurants and I felt perfectly safe staying here alone. I would definately stay at this hotel again. | 5 | null |
Horrible place to rest and RUDE MANAGER!
My first night was a nigh mare. I head the loud train ALL night almost every hour. I also did not get a wake up call as I requested and over slept. I did change rooms and could not hear the train but the AC was broke and sounded like a car running and ticking! After 2 days of pure exhaustion from no sleep, I took 4 hours naps after my work as I was on pure breakdown and miserable. I did video tape the train issue and the ac issue and went to speak to the manager.
His name was MATT and I spoke to him and told him I had never ever complained since I have worked as a travel nurse but this was the worst ever. Matt was very rude as told me " you should have seen the train tracks when you came in" EXCUSE ME? I DID NOT SEE THEM. He said the ac sounded like a regular ac unit and I told him not in my home! WHAT A WASTE OFMY TIME AND MY VISIT WAS PURE MISERY! Matt told me " if you are so unhappy maybe you should go somewhere else. AND he said maybe in the future I should stay somewhere else and it would be best for the HOTEL...DEAR GOD..A RUDE MAN. I do plan on filing a formal complaint with BBB and corporate. STAY AWAY FROM THIS PLACE> | 1 | null |
Old and Tired
Very nice staff doing the best job they can with an older property. And it is an older property. But if you need to be on the north side of San Antonio, it is a decent option. Relatively close to UTSA, somewhat close to the airport, and to a number of miliatary installations. It's a long way from the tourist sites downtown though. This is a utilitarian option, not a tourist hotel. | 3 | null |
Subsets and Splits