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Nice room, unclean pool area
Fantastic staff--everyone very friendly and efficient, went out of their way to help us with any request. Room was very clean, with well-maintained furnishings. Hotel is on a very busy corner on Capitol Hill, near downtown. You wouldn't know it, though--the rooms are totally sound-proof. We couldn't hear any street noise if our window was closed. Didn't hear a peep out of our neighbors either.
The only issue I have is with the hotel swimming pool. The first day we arrived, the pool appeared to be clean. On subsequent days, the water became dirtier and dirtier--disgusting clumps of hair and other detritus floating in the water. On the third day of our stay, we noticed a dirty, used band-aid on the side of the pool. Each day we went to the pool, the band-aid was in the same exact spot. On our last day (four days later), the used band-aid was STILL sitting in the exact spot next to the pool. Obviously, no one had been to clean the pool or they would have noticed it. Finally decided to leave the pool area when we got into the hot tub--the walls of the hot tub were SLIMY. They had not been like this on the first few days of our stay.
Overall, a very nice, convenient hotel--just stay out of the pool or you will be really creeped out. | 3 |
Lousy visit!
Air conditioning out for two nights. General Manager very cavalier and unwilling to provide refunds. Will not recommend or stay there again. The Hyatt (right around the corner) rates much higher. Yuck! | 2 |
Hotel physically beautiful, but where is the customer service?
We stayed on the 25th floor harbor view and it was an amazingly large corner room. The bathroom was a little tight, but everything was in working order and decor was up to date. We had to wait a long time for the roll away bed for our daughter, but it eventually came. The wi-fi wasn't working correctly for the first few hours, but after a couple phone calls, it was fixed. (And, they apologized with chocolate, too). I guess they have a concierge, but two emails and two phone calls prior to our stay were never returned until the day we arrived with just an e-mail. I saw the concierge stand, but never saw anyone manning it - it always had a sign that said the concierge had stepped away. So, don't know if they really have one. I had a few questions during my stay, but no one I ever spoke with knew the answers (easy ones like, what is the movie tonight you are showing, and how can we book a shuttle somewhere, etc). The restaurant was the best part. The food was great and the service was awesome (they even knew answers to general easy question) and the physical environment is beautiful. | 4 |
Not at all what I expected
When you hear the word Hyatt, you think of a high end hotel. I do not rate this as high end. We recently stayed here for a convention, and I was not impressed.
Issues:
1. $23 a DAY for Valet parking. Ridiculous. I don't even pay that when I Valet in Washington DC. I suggest to anyone staying here, park in the parking garage that is attached to the Convention Center. Its only $14 a day, and there is an elevator that will take you basically right to the Hyatts Lobby.
2.The elevators. There are 20 Floors to this hotel and only 4 elevators. When there is a convention going on this becomes a huge inconvenience. It can and will take you 20min to get an elevator that is going down. And you will have to get super close to people you have never met since the only way to go anywhere is to cram in to the elevator. It probably would have been a wise idea while remodeling to have put in a few more elevators.
3.The room. While our room was one that was "remodeled" the bed was old. The room its self was clean, but the layout was not very well thought-out. The bathroom was super tiny, like to the point where the door (when opening) only had about an inch clearance from the toilet. We did have to ask for wash cloths as there were none in our room, and I did throw out the lotion since it had clearly been used. Back to the bed, it slanted/dipped in the middle horribly. I would wake up because it felt like I was falling every time I turned over. I also do not like the no fitted sheet thing. I'm not sure why hotels are doing this, but it makes you look like you can't afford to buy new sheets. Its tacky. Also, there needs to be more room to put luggage. I would suggest a bigger dresser, as more people have become germaphobes and do not like putting anything on the floor. Oh and the remote for the TV is out dated.
4. The air conditioning. I can't say I had a big issue with this as it did do its job, BUT it did kick on and off way to much. We had our room set at 64 degrees the whole time and it was pretty comfortable. Anything higher than that and it got to muggy.
5. Internet. $10 a day is also ridiculous. As someone who does a lot of work online, having to pay for internet at a "high end" hotel sucks. This was the first hotel I have stayed in that required me to pay for internet. Its a good thing my phone has 4g and is a mobile hotspot. I feel bad for the guests who don't have that luxury and have to pay the $10.
Really the only thing I can't complain about is the staff, they were always nice and willing to help with whatever you needed. Oh and the restaurant we ate in that was in the hotel had fantastic food!
I gave Hyatt a "3" rating only because I have stayed in far worse hotels. They have some issues that need to be fixed, and if they were to fix them, then I would be glad to come back. But what you pay for the room is to much for what you are getting. | 3 |
overpriced
Old hotel trying hard to get a grip. Location is only good if you are going to museums in north part of central city, otherwise its quite a walk to anywhere worthwhile. Free parking is a plus but there are much nicer places centrally located for same price or less. | 3 |
Meh...
There were several festivals going on in the area and there were rooms here. We got a good price on the room through Priceline. I don't think the room was worth more than that to be honest. The room was old and dated and reeked of stale smoke, but was clean(ish). It was fine for a place to sleep. The location was good. The front desk clerk was very nice and as accommodating as he could be. Overall the property was kind of grungy. The sidewalks could have used a good pressure washing. My biggest complaint was the level of noise at 1:00 am. There were young kids literally running around everywhere and hanging out outside of the door (they were in the room next door. About 5 of them ages 5-12 or so.). They were running up and down the sidewalk for about an hour, screaming and playing. Their parents were out there with them. I think there were a lot of long term lodgers there, because when I went to get a soda (and see what was going on) there were a lot of people on different floors just drinking and hanging out outside of their rooms while their young kids ran up and down the sidewalks. Mind you this was one in the morning. I know this isn't the hotels fault, but I wish security would have said something.
In the future, I'll just pay a little extra and stay elsewhere. | 2 |
Mortifying!!!
I should have not tried to save money and listened to the reviews! The hallways reaked of urine (you could almost taste it) and had piles of dead and live crickets EVERYWHERE! When I was checking in, a female guest came to the counter and asked the desk man if it was normal for the security guard to just barge into rooms. The desk man said the security guard must not have known guests were in there and he'd let him know the room was occupied. I booked my room for the wrong night and got in very late after ten hours on the road. J.J. (the desk man) was actually very kind and let me take the last room available. However- he gave me a key to go see if the room had been cleaned or if anyone was in there (which was a bit disturbing). Needless to say, I stayed. There was a cricket in my room, that I couldn't locate and that chirped the entire night (in which I was able to get a half hour of unsound sleep). The side doors to the hotel had zero locks or security on them, so anyone could wander off the highway into the hotel- like the woman begging for change in the parking lot when I first arrived. There was lots of broken glass, trash, and a couple used tampons outside the windows in the garden area. At 7am the next morning I gave up on getting sleep and just wanted to get the hell out of there. The cherry on top was the man in the parking lot changing his tire, who asked if i'd have sex with him for money. I'd rather pay someone $60 to kick me in the face than to relive that nightmare again. | 1 |
Where is the shuttle and why can't I read my bill?
Had travel plans changed at last minute and needed to grab a hotel for the night. I had stayed here before and didn't have any issues. Travel agent made reservations and I called for the shuttle, twice, and it never showed up.
Shuttle from another Hampton Inn, Eastgate, was at the airport so I asked if they went to the airport location. She said no and told me that I was in the correct place for the airport location shuttle. I told her I had called twice and in 30 minutes no one has came to get me. She told me to toss my bags in the van and she would drop me off. Guaranteed I will do business with her the next time I am in town.
As for the Hampton Inn Airport the room was clean and quiet, had no issues with the hotel other than the shuttle and my bill was not readable. When I checked out I told them I couldn't read it and they knew it and still put it under my door. There are no good places to eat within walking distance except the Hilton Garden Inn restaurant and a McDonalds (don't really count it).
The difference between most hotels is only the service when it comes right down to it and they let me down twice. I will give them a poor rating because there is nothing wrong with the rooms but there was with the service and both items I took issue with was due to not giving a darn and only in the control of the hotel. To add insult to injury I am the top tier with Hilton Honors so you can see what that means! | 2 |
Beautiful place on the bay
This is an outstanding hotel. The front desk people were always very nice and gave me several great suggestions for where to go and what to see. They took care of any problems with a smile and followed up to make sure I was happy with the results. I love the location and thought this was one of the best hotels I have stayed in. It's close to the airport and only a few miles from downtown.
Be sure to go and see the U.S.S. Midway. It's staffed by mostly volunteers who are vets and you would be surprised at what you can learn just walking around there. | 5 |
First vacation in new York
Stayed at the westin times square good location . Not friendly employees,don't stay here if you have kids stay , they don't have a swimming pool and nothing for liitle kids to do. Busy area especially at times square . Don't rent bikes from the people outside central park they charge $15.00 for 2 hour sounds like a good deal till your bike breaks down ,talk with police officer said they where renting bikes without permits so beware ! Make sure they have a permit to do business there. | 2 |
Some Upscale amenities wrapped in very tired box
I have now stayed at this hotel 3 or 4 times and I am underwhelmed at the lack of attention to detail that this organization pretends to care about. This hotel is basically a reworked amerisuites shell that was re-purposed to the Hyatt Place brand of Hyatt hotels. While there are some very nice amenities such as the 42" flatscreen TV with some HD channels but no SciFi (or rather SyFy) or some other popular channels, there are very comfortable beds, but the rooms are cramped and overstuffed. Their "disability" rooms provide more room and a useable bathroom which is more than can be said for their "regular" rooms. I don't know who designed these rooms to fit in a warmed over old hotel chain's castoff buildings but he/she certainly could not have actually graduated architecture school. The building itself is sad. Even though the staff is cordial and quite helpful, the creaky elevators, scratched corridors, dark and worn rugs, and doors scream depression. The rooms themselves however are immaculate and appear to be very well maintained, up to the standards of higher star level hotels. Up until recently the "free breakfast" consisted of sugar laden junk cereals and some fruit with an optional small omelet for an extra 7 Bucks. Now they have an "improved" breakfast with some low carb alternatives, and eggs and other sorts of more protein based "egg McMuffin" style entries. And since they try to emulate McDonald's why do they give you fake cream with your coffee?? A high end hotel (as they like to describe themselves) should NOT be handing out coffee lightener with all its saturated fats, emulsifiers, mono and diglycerides, and not one real ingredient in the lot. Even McDonald's gives it's customers REAL cream with their coffee. I made a comment about the coffee creamer and was met with indifference. I would suggest they have cream on the table for those of us who do know the difference and would rather ingest real food. The coffee unfortunately is midwestern bland, and could be a richer brew for those of us from other places that understand and appreciate stronger more european style coffee flavors. A hotel of this sort should be aware that not all their guests are from "down the street". Instead of worrying about how much profit they can make substituting sugar and fake cream for real food, they should be offering more types of coffee and looking to leave a pleasant experience in their guest's throats. There is a small exercise room with some ok stuff in it. My further returns are in doubt at this point | 3 |
Not a full service hotel; disappointment
We stayed here for a weekend seminar and expected a full service traditional hotel. The front desk convinced us that the club level ($30 extra per night) would be worth it because they charge an internet fee for each device you use in the other rooms! That's a new way to gouge guests. The club level was disappointing--the club lounge didn't offer much and they ran out at breakfast before the closing time and didn't refresh the food.
We requested a refrigerator since they are not included in the rooms. The first one was broken. The second one they brought had no shelves or wire holders so the door was useless for holding bottles. Asked about a 3rd fridge and were told they had no more. There was a big green stain on the carpet. Towels are small and thin.
At checkout we were overcharged about $90, so check your receipts carefully. Luggage carts aren't available--you have to wait for a bellman to come, which can be a lengthy wait.
My husband said the meeting room he was in all day Saturday and Sunday was freezing--he had to wear a jacket!
We would not stay here again. If the future seminars are held here we will stay at another property and drive to the meetings. | 3 |
No. 1 Relative to What?
This hotel is new and sparkling clean. From the outside it is impressive. Staff is friendly. But any hotel costing more than $200 a night should be something special. No?
But wait! The rooms are boring, cookie cutter type, sparsely adorned. Hotels at this range often have (at least in Europe they do) careful, thoughtful, professional design touches in the rooms. Not here. No little refrigerator to keep sodas, etc. cold. TV not hidden in a cabinet, but plopped down in plain sight dominating the setting like in any ordinary hotel room. Toilet lever sort of cheap (mine stuck). Lack of towel racks and robe hanger near the shower ( just one knob, not all that functional).
Bathroom isn't especially large, nor is the two double-bed room. Plain rectangular box room. View from the sixth floor on one side was bland and borderline ugly. Not particularly silent from street noise, either. Hotel is not a member of any "green" certification scheme, so not much attention paid to electricity and resource conservation in the rooms. Strange for a hotel of such a new vintage. (Although the heating/cooling system seemed responsive and quiet).
No free wireless! (Come on, at this price? Hotels less than 1/2 the cost give free wireless.)
Nor does the price keep away parents with small children who are allowed to run up and down the halls yelling.
No airport shuttle vans stop at the hotel door. There is a regular city bus style outdoor stop across the street from the adjoining Fairfield Inn front door on the other side of the hotel. Supposed to stop every half hour. Not when I waited there. Wound up having to take a cab to the airport. This is the first hotel in the world of this "quality" that didn't have airport shuttle service reservable and available from the main lobby.
Room cleaning crew tapped on my door and opened up 1 hour and 45 minutes before checkout time. (Checkout time is 11 am).
In the final analysis, this is a fine hotel where I would be more than happy to stay at 50% less than it actually cost (and only then if the wireless were free).
Luxury touches, luxury feeling? Not. | 3 |
old and buggy
I came to Charlotte for a trade show. I waited to to late to book a room and went on line for a room. I checked in at 6:30 pm and the desk person was new and lost the computer code for check in. After 45 minutes and three phone calla i add a room. The fist room was not ready. The second room i was give had some one in it. The third room was old and dirty. I had the room for two night and the first night was ok but in the morning saw roaches all over the room when i got up. | 2 |
Total lack of security in hotel. Anyone able to access elevators, especially pickpocketers.
My wallet was stolen while in a crowded elevator in the hotel. I am still waiting for a report from the hotel to claim on insurance, now 5 weeks since the event. They obviously don't give a stuff . Also took until 5pm before our room was serviced. | 1 |
Disgusting experience
I made a reservation at the hotel arriving 07/27/12 through 07/31/12. We arrived to a pool full of rowdy kids that were part of a high school age volleyball contingency. There was mayhem in the halls every night the first two nights we were there. The building was not coll and had an odor that hung in the halls. The furnishings were dated and not in good condition. We reported multiple times that not all of the channels on the TV could be viewed and the remote was not working. Each time we were assured that mtce would solve that issue and each time we were disappointed. The final day our room was not cleaned and there were no towels or cups. Replenishing room supplies is optional and they do not think that option is worth addressing. The staff when approached at the desk was most often on a personal call which needed to be dealt with before acknowledging my presence. The breakfast was horrible. One day upon arrival there was bread a toaster, corn flakes and raisin bran, Additional pastries were replenished but were very basic. I cannot recommend this as suitable place to stay even if on a tight budget. | 1 |
like staying in a nice apartment downtown
I stayed in a one bedroom apartment at the AKA White House for one month while on business. The room had a full kitchen, a washer and dryer in-suite, and available on-site parking -- all great amenities for an extended stay. The hotel staff was very friendly. The location was great for metro access and driving into Virginia. | 5 |
Housekeeping Needs Oversight
I stayed here on a Category 1 award. This is the first time I have been disappointed in a Category 1 property. I recognize it is a category 1 and have lower expectations, but housekeeping is not one of those lower expectations.
I am Gold Elite with Marriott. Gold elite is certainly not a superstar, but I do expect that my preferences will be honored when I submit them timely. I requested a feather free room due to allergies. Upon arrival, I notice that has not been honored. I call down to the desk and ask if they can send up some feather free pillows, but I am told that is not possible as housekeeping is gone for the night and there are none at the front desk. (I also requested extra towels which was not honored either, but that is not an allergy issue at least). Recognizing that the hotel may be understaffed, I proceeded downstairs to the lobby to explain the situation in person. She was helpful and did her best to arrange a solution and ultimately found some pillows in a spare guest room.
The second issue is minor, but also relates to Housekeeping. On the 2nd day, the used bath products were removed, but no replacement new bath products were provided. Again, no extra towels were provided.
These are somewhat minor things, but it seems to me that housekeeping may need a little more oversight to ensure a consistent service is provided.
As far as the room, etc., it was fine. There was plenty of room, the pullout sofa seemed brand new (plastic still on the mattress), and we slept ok.
I personally will choose a different property next time I need to stay in the area most likely. | 2 |
Great Hotel
The Willows is located in a little neighborhood with lots to do and eat! The hotel was clean. The staff was very helpful. I will definately stay at this hotel when I need to be in the area. | 5 |
Good Location, Comfortable Stay
We booked the Castle Inn based on other reviews on TripAdvisor, as it seemed to be one of the only places we could find that was well priced and in a good location. We we're disappointed at all. It was out first time visiting San Francisco, so we weren't really sure what to expect. Check in was efficient, with the man on reception giving us a map of the area with information we might need (such as areas with free parking, dodgy neighbourhoods to avoid after dark etc). The rooms were large and clean, mostly your basic motel room, with a fridge, microwave and coffee machine.
The location was great, being in a more affluent neighbourhood and a fairly central place. It was a 15 minute walk to Fisherman's Wharf, close to transport lines and grocers and restaurants were easily accessed.
Reception had a small breakfast on offer, though we mostly just grabbed a yogurt or granola bar on the way out the door each morning.
We had initially booked a 2 night stay at the Castle Inn, but due to inclement weather and our future plans, we extended our stay to a third night. The lady on reception gave us a slight discount on the room for the 3rd night.
Overall, the Castle Inn was great value, easy to locate and made for a pleasant stay in SF. | 4 |
Nickeled and Dimed
This was our first (and likely last) stay at Loews Denver. While the nightly rate was reasonable and the room and basic service were fine, we felt that we were "nickeled and dimed" on other hotel services. Internet access should be free, not $10.95 a day. A pot of hot water and 4 tea bags should not cost $9.00. Why is there a a $3.00 "fee" on top of the 21% gratuity added to room service bills? The cost of the business center was really over the top ($5.00 sign on + $0.50/minute and $1.00/page). The printer ran out of paper and I wasted several minutes waiting for assistance, which did not come within a reasonable amount of time. Meanwhile, the charges were accumulating. Movie cost seems higher than other hotels by about 50%. Overall, the cost of staying at Loews far exceeded what we expected and are accustomed to paying in Denver. (No pool; no spa; exercise room "OK".) | 2 |
Will come back!
Fantastic Hotel!
I read other reviews and was a little concerned about booking, but once I arrived I saw that this was a fantastic hotel! Clean, large with amazing views of the city. This location is perfect for any type of trip to NYC! Staff is friendly and extremely accommodating! I was even able to check in several hours early. | 5 |
Centrally Located, Average Service and Rooms
It is easy to get to main shopping drags and other areas, but don't turn left out of the hotel (literally); the hotel is very near the Tenderloin. Service is extremely variable: security guards can be very helpful while the reservations and concierge personnel may be professional but tend not go out of their way. The rooms are certainly acceptable, but the whole hotel is dated. The cleanliness is average. This is a gigantic hotel with three separate towers, which may explain the impersonal service. | 3 |
Average at Best
Hands down, the Hilton next door is a nicer and better-run hotel. I stayed there last spring, but tried the Sheraton this trip because the rate was lower. However, I was disappointed. Nothing really major was wrong, so this place will do if the rate's a good deal. However, there were a string of things that just added up to a not-so-great two day stay for me: (1) I was put on a construction floor (the 19th) with no explanation, warning, or apology from the staff; (2) check-in was rushed, unwelcoming, unprofessional (had to ask about the restaurant, the parking charge, etc.); (3) air conditioning took FOREVER to cool the room down; (4) toilet stopped up; (5) there were noticeable burn holes in the carpet; (6) the remote phone was all screwed up (the contacts to charge the handset were broken off, so the remote handset wouldn't charge so the thing was useless). I'll spend $30-40 more and stay at the Hilton next time. | 3 |
Beautiful Property, Great Location, Lackluster Staff
I've stayed here a few times for work, and while I definitely enjoy the location and the rooms, the staff seem uninterested. I am one of those independent travellers that like to do things on my own, but I would expect that when I reach out for assistance, it would be generally easy going. Such hasn't been the case in my experiences, room service got my orders mixed up - which is human and okay - and I needed some towels sent to me room. When all this was explained to the front desk (I don't know the woman's name, I called over the phone) she seemed uninterested in my issues and blatantly asked, "So you would like towels sent to your room?" It may not have meant to come off disconnected, but I got the feeling that I was bothering her and she just wanted the conversation to be done with.
There was one gentleman in the daytime whom I inquired about the area, and he was helpful. A little too hit or miss for my taste. | 3 |
DONT LET THE PHOTOS FOOL YOU
Let me begin on a positive note by saying the gentleman running the night desk was very polite as was the day staff.
As for some basic complaints, the elevator appeared on the brink of destruction and after riding it twice we opted for the stairs. The air in our room was stuffy as the wall fan needed to draw air from one room to another was noisy and a joke at performing its designated job. The walls are thin and other guests were very noisy, coming in/out at all hours of the night. The breakfast area was a crowded and chaotic nightmare.
But that's not the worst part. When we went to put the sofa bed away the day we left we realized the bed my daughter was sleeping on had a HUGE STAIN on it and yes, it looks like blood. I don't know what it was but knowing that they allow guests to sleep on that is horrifying, they obviously do not care and they definitely know it's there. Photo provided | 1 |
This hotel was part of a wonderful San Francisco stay.
We were very happy with our stay at the Executive Hotel Vintage Court. The service was great, the staff professional and helpful, and the location is very convenient. It is not a cookie-cutter chain hotel. Enjoy this hotel for what it is- it has style, charm, and is vintage, which means the rooms may be small, but they are cozy, clean, and comfortable. The wine tasting from 5pm to 6pm is a nice touch, and we enjoyed conversation with Vincent, who was had great advice regarding restaurants and sights. This was a great central location for our trip to San Francisco, and I would definitely stay here again. | 5 |
Not so good.
Bad experience. To sum it up,,,we ended up in 3 different rooms. 1st -smoke choked you when you got off the elevator and even worse in room. 2nd -no remote and bathroom floor had trash on it. The bathroom hand towel was dirty. Got remote but didn't work. Ended up the TV didn't work. Got a 3rd room by 3pm the second day. Everyone was nice and apologetic. Made half a dozen trips to front desk and too many calls to the front desk to get the 3rd room. Really had to work to stay here. | 2 |
First time in Philly
I would not stay at this hotel again. I definitely would not recommend it to anyone. It's not the worst hotel but definitely not the best. I booked the suite for two nights. For the price that I paid and by it being a suite, I expected more quality and comfort. The pillows and bedding were poor quality. I had to keep asking for towels and washcloths. Once, I sent my boyfriend down to get some and they sent back hand towels instead of washcloths so I had to go back down. The cheap continental breakfast was served way too early. The shower was terrible. The showerhead did not put out good pressure so the regular water was used. The shower curtain rod was about to come down, so the shower curtain kept sliding down to the middle. The tv was old and up on top of the wardrobe so you had to strain and squint to see it. The housekeeping staff was rude and kept knocking on the door to clean after they were asked to come back later. Luckily, we were out touring and sightseeing for most of the trip. | 2 |
Best value in a hotel I have experienced
I tend to choose a hotel based on a good rate. The Warwick’s rates are competitive with any hotel I have stayed at, yet my stay was far superior to any in the same price range, or a little higher. | 5 |
Wonderful Experience!!
I traveled to Chicago on the weekend of June 22-24. I was with a group of 8, it was a special little Mommy/Daughter weekend. We stayed at The Palmer House Hilton and everyone absolutely loved the hotel!! Location was great!! This was my 2nd time staying at Palmer House, and plan on staying again next time we visit Chicago!! Thank you!! | 5 |
Perfect location and very nice hotel in historic area.
My husband and I spent this past weekend at the Omni. If you are looking for a great location near the historical sights and fun restaurants/bars all within walking distance this is the place. The hotel is very nice, a beautiful lobby and friendly staff. We were lucky to get the last available room for Saturday night by calling the hotel directly (nothing was available on Tripadvisor or Expedia). We were glad we perservered. The only negative comment is regarding the temperature in the room.....it was warm. It wasn't until about 5:00 am that we figured out how to get air circulating. Otherwise the room was perfect, We ordered room service for late night snacks and they were delicious. Parking is convenient at the garage around the corner. Recommend going to the National Constitution Center (lucky us we saw the Bruce Springstein Exhibit !) Also recommend The Continental Martini Bar (138 Market St). Though we did not travel far to get to the Omni (we live in the Philly Suburbs) we enjoyed a fun weekend at a great hotel for a fun weekend getaway. | 4 |
Bill me once, shame on you, bill me twice, what the?....
Traveled October 17th 2012. Booked for three nights on Bookit.com. At check in the desk attendant charged 650.00 extra dollars for what I thought would just be a hold for possible extra charges. When I saw what she had done, I showed her my paid in full record from bookit and she said I didn't understand how third party reservations work. Spent a ton of time checking my accounts and calling bookit to find out they charged my credit card when they were supposed to charge a dedicated bookit credit card? You have to make the best of any vacation but this kind of hassle wouldn't be worth it at a nice hotel, let alone a place like this. It's just not worth the 3 hours you'll spend getting things straightened out, but its worth five minutes to warn others. Can't recommend this hotel, can't recommend bookit. Oh, my wife says the hair dryers broken, but at this point who cares? Guess I should have just spent more money. You get what you pay for. | 1 |
Terrible start to D.C. trip with a great ending!
JW Marriott in D.C. won back our business with Marriott. We flew into D.C. late on a Friday night to check into a Courtyard down the street who we had reservations with for a week stay. When we arrived, Courtyard gave away our reserved double bed room and gave us a single queen with a pullout chair for FOUR PEOPLE. We had to sleep three to a queen size bed and one person on a very small cot-like bed. During all this commotion, Marriott customer service closed at midnight and they could not help us with accommodations. The lady helping us at the front desk when we arrived was not very aggressive finding another hotel for us to stay.
Needless to say after getting the run-around from Marriott customer service and points reward department, they finally moved us to JW Marriott. This took us about half the morning on the phone with Marriott the next day. When we arrived at the JW Marriott after a rough night at the Courtyard and dealing with customer service on the phone, we were greeted by the manager in charge. He was very welcoming and willing to take care of us. The JW manager upgraded our room for all of our troubles! The entire stay at JW Marriott was a FIVE STAR stay. The food, service and employees were great! We were always greeted at the door with a smiling employee. I would highly recommend staying at the JW Marriott! It was clean, updated and it had a Starbucks in the lobby. The bonus was looking out the window at night at the Washington Monument. Beautiful. | 5 |
Great Location - Shame about the bar
First stop on our trip to California. The Adagio was not my first choice but after is re-furb I was pleasantly suprised. Great location; although our room was at the front of the hotel and the sirens went late into the nite. The amount of homeless people is an issue in San Francisco and more so this this area so felt a little uncomfortable later at night. My only negative would be that on our arrival and after a long trip we went to the bar for a drink before dinner only to be informed by the bar man that the stocks were low; only one beer; limited wine...apparently whoever does the stock taking wasnt doing their job properly...his words, not mine. Needless to say that was our only drink in the hotel. No worries though Lefty OTools is just down the street and is a fab nite out. | 4 |
Very Nice
Nice room, clean, updated. Flat screen TV. Refrigerator. Comfortable bed. Walls a little thin, could hear shower running next door. My only real complaint was that they charge for parking--13.00 per night. I feel a Hotel should have free parking for hotel guests, except for airport hotels which is understandable. | 4 |
The lobby is like Grand Central and the wi-fi is expensive
I'm sure the lobby is like this is because of the current renovation. Normally, I believe this hotel is supposed to have two working entrances, but it will probably always be busy. I guess that goes with the location.
Biased opinion here, I don't think the 42nd street area is the best place to stay for a long trip, it gives the traveler a skewed perception of what New York is like and why stay in the area when it's accessible by public transportation at every turn in only a few minutes.
This hotel is also noisy, other guests can be heard easily in their rooms and hallway.
The main detractor against this spot is that access to the wi-fi cost around 15usd for the day. That's just wrong in this day when free wifi is so accessible, especially in a place like NYC. Pay attention to the other reviews about lack of amenities, not a concern for me when I stayed here, but i didn't notice a fridge.
I love the room and floor designs, it plays up that skewed 42nd street atmosphere and I think it works. It's one of the better hotel designs I've seen. Please don't change the bathrooms, a good ole tub is welcome sight. The elevators will also get you to your room quickly.
I think after renovation and freeing up the wi-fi this location will be one of the better spots in NYC. Would have been a 4 star review now if not for the wi-fi which should not be 1/10 of the value of a nights stay. | 3 |
OK for a short stay
Covenient location. --a basic place with a low relative price Short taxi ride to ferries and light rail to airport..
Room was clean. .
Arrived late left early - OK
Breakfast places close by . (not included ith hotel) | 2 |
What a Dump
I will NEVER stay here again. DO NOT ACCEPT the room near the elevator on the ground floor near the elevator,. A constant circus of noise. Unhelpful staff at front desk. A guy knocking on my door with towels I didn't request or need. Never again. | 1 |
Location = Great : Everything Else = BAD
Most of the staff is unpleasant. All of the reviews complaining about the heat in the rooms is correct. My room stayed at 80 degrees and I had to change rooms. Decor is very dated and has an "unfinished" look. (Our room was missing molding in various places). Bed was nice and clean, but everything else was pretty dirty. The Keurig coffee maker was littered with grounds from others using it. I would guess it hasn't been cleaned in a week or so. Oh and if you want a hot shower, you better be up by 730am and let the water run a good 10 minutes before the water gets "warm".... and "warm" is a very generous adjective to describe the temperature. The hotel staff was totally unresponsive to repeated phone calls to the front desk complaining of loud noise throughout the floor I was staying on (around 2am).
Lone bright spot to this hotel is its location. Other than that, better to have zero expectations. | 2 |
Best Hotel Ever!
I had a short 5 day visit in San Francisco. I booked the Hotel Carlton after looking at a few reviews and their website. A little apprehensive, I arrived in the early morning to friendly faces, helpful staff who booked me in early to my room, cleanest room ever, best bed, quiet, spacious, and felt like home. The wine reception in the evenings was a lovely end of day treat to meet people who were working and/or travelling in San Fran for the week. This is one of my favorite hotels. I felt safe as a woman travelling on her own. The location is ideal to get to the sites, find restaurants, yoga studios, museums and all the highlights of the city. | 5 |
Nice and clean
This is your standard modern Westin- you get exactly what you would expect from this type of large chain. It's clean, moderate comfortable (the heavenly bed was a little on the firm side as was the chair/ottoman). We were on the 23 floor so we did not hear any street noise, but I can't imagine it would be bad. While technically in the financial district/uptown, it appeared to be a rather sleepy intersection other than people attending a conference at the convnetion center across the street. You can also walk to most restaurants in the area. The Starbucks serving coffee shop in the loby is only open until 1:30, but there is another Starbucks and other coffee shops about 5-10 minutes away on foot. Overall, it was a "typical" but nice stay. | 4 |
Despite price low quality
Went for a couple of nights to San Diego. This hotel is wonderfully located in the Gaslamp Quarter of SD. However, there are tracks for railway and cablecars nearby. Therefore, I woke up numerous times at night when I heard the horns of the railways. This not very pleasant if you want a restful sleep. Also, the furniture and the carpet seemed to be worn. The aircon made funny noises during the night, so I switched it off and kept it running throughout the day. The cleanlyness of the room, and particularly the bathroom could have been better. The internet via cable in the rooms was relatively slow, while the WiFi in the lobby was fast and efficient. The gym is small but ok for a hotel of that size. The equipment seemed to be in order.
I actually expected more luxury from a Hilton brand hotel. Despite the high price, the quality of this hotel was mediocre. On my next trip I will definitely consider this Hilton experience and rather go for other hotel chains. | 3 |
Good location but accommodations not up to par
The location is great for visiting Universal Studios/City Walk. They have a shuttle but it is an easy 5 minute walk. The major issue was the room. It was very small and the noise from the freeway made it difficult to sleep. It seems like they could have used thicker glass on the windows. Also it was annoying that for the price, free Wi fi was not included. Anyway, if you really want to be close to Universal, staying here might make sense. Just be sure to ask for room on the quieter side of the building. Otherwise, I might recommend the Beverly Garland hotel which is not as close to Universal but does still have a free shuttle. For less money, we had a much bigger and quieter room there with free Wi-fi. | 2 |
A real treat
My expectations were exceeded. The nicest hotel experience I've had, even though only there for one night. I would like to stay for longer in the future if the opportunity arises. It has a romantic air about it and would be the place I'd choose if I was looking to impress. | 5 |
Best Kept Secret in Chicago
This is my third amazing visit to the dana hotel. This beautiful boutique hotel keeps me comingback with a great location, excellent service from the bellmen (TJ & Caesar), to front desk, to parking, to housekeeping. Upgraded to a beautiful suite with floor to ceiling windows looking at the Chicago theater sign. Dreamy bed and excellent technology...bonus complimentary WIFI. Enjoyed a gorgeous night at Vertigo Sky Lounge rooftop bar...a place to be seen with fabulous martini's. Love this property and plan to stay again soon! | 5 |
Clean with Great service
Stayed at this Hampton during a recent trade show in Chicago (Sept 2012). Great service and staff. Probably the best Hampton free breakfast I've ever had, fresh and replenished often. Tables clean and staff comes around to tables to refill coffee and offer mints. The only reason I gave it 4 stars instead of 5 is because it is located on the same street as the fire dept. and the 1st night I was there, there were 5 fire calls. They do offer free ear plugs just for this issue, but I did not use them. Also, pricy at around $250 night. The breakfast isn't worth that much. Great bar and restuarant, ask for Sarah at the bar, she remembers everyone's name and is delightful. We were able to get cabs with no problem. | 4 |
Great Location
Across the street from Carniege Hall on 7th Avenue. Two blocks from Central Park and 10 blocks from Times Square. Couldn't be more perfect for location for this part of Manhattan. We booked a king and 'upgraded' to two doubles but the room was well used. On further inspection there was mold in the bathroom, burn marks on the dust ruffle, gum stuck in the carpet but we were excited to be in the city and so close to everything. The maids parked their carts (3) right outside our door the entire 3 night stay which I thought was odd. You pay for everything - luggage storage, internet, etc. and even boarding passes - so we waited until we got to the airport. Front desk staff was friendly as was everyone except maybe one who answered the telephone about the business office. Good restaurants all around and the thearters are all right at your doorstep. Yes, would stay here again for location but will be more picky on the interior of room next time. | 4 |
Lovely hotel, but our room was noisy and hot
The hotel was gorgeous, the staff were friendly, our room was large - but the service elevator next to our room (we thought at first it was thunder) was so loud. The noise and the inability of the cooling system to cool the room made us very uncomfortable. Maybe a different room would have given us a differnt experience. | 2 |
It was good but not Great
Room was clean but dated. Bed was average but not great. Rates are reasonable for what you get. Front desk evening person was unhelpful. Night time person was more helpful. Overall barely average but I would not likely stay there again. | 3 |
Everybody is very nice here!!!
Micheline was the greatest!!! She really cares that people are happy. The location is good and the parking lot is well lit. The rooms are nice for the price. I like that they sanitize the TV remote (wish more hotels would do this!!) | 4 |
The Worst....
This place is bad primarily due to the horrific and rude staff - most of them must be on a work release program. The place is OLD and rundown. Reminded me of Stephen King's THE SHINING. Customer Service is non existent, don't even bother asking for help with a cab or directions. Rooms have not been upgraded since time began. Restaurant is over priced, dark and bad service. This was a really bad experience.... | 1 |
Trendy Spot
Loved my stay while here, the suite was great and had lots of space! Nice lobby & helpful staff. The turn down service has popcorn, which I loved because it was so different. The bed was incredibly comfy, new furniture, overall a nice space! | 5 |
GREAT HOTEL IN A GREAT LOCATION
So convenient to everywhere. Great room with a view. Would recommend its location to everyone. | 5 |
steeply downhill
The St. Francis used to be the premier hotel in S.F. Arrived late and got ignored in the steakhouse by the overwhelmed staff (served at tiny table in bar). Revelers kept me up until 2:30 am and then two mornings (6-8 am) in a row, loud protesters with megaphones were protesting the hotel next door for not being unionized. Someone told me they had been doing it for years. So the union workers at the St. Francis will allow their buddies to drive away business? The front desk just shrugged their shoulders. I will not stay here again. Sad, used to be a family tradition. Room service was good. Parking is $50/night. | 2 |
Not worth the money
I stayed at Hilton Union Square over Labor Day weekend. I arrived at the hotel around 5:30PM on 9/1 and tried to check in but was told that only double rooms or smoking rooms were available. The person who was checking in was very rude and told me that my reservation does not guarantee what type of room and told me to wait 50 minutes if I wanted a room with a king bed. When I told him that my reservation did guarantee what type of room, he quickly changed what he was saying that told me that the room is ready but that I will have to wait 50 minutes because they are cleaning the room. When I started to argue, he rudely cut me off and told me that he does have a room available. I was pretty upset but swallowed it because I didnt want it to ruin my trip. BUT when I got to the room, the pillows had hair and black stains on it. I asked front desk to replace them, but the replacement pillows that came almost an hour later had make up on them.
I should've just stayed at a cheaper hotel down the street. | 1 |
Great stay
The hotel is elegant and modern and close to many stores and restaurants. It is also very clean and the rooms are quite comfortable. The staff is courteous and frinedly- Loved it! I would definitely stay their again | 5 |
Top UES Hotel
My two children, two dogs and I stayed here for an extended New Years weekend and we were over the top pleased. The service impeccable, rooms spacious and inviting... even calming as the decor has an understated elegance with its neutral tones. The bedding, sheets and pillows were of high quality and changed daily. The bathroom was beautiful with mosaic marble tiles and marble double sink combined with excellent lighting and a shower that produces the most powerful waterfall I have ever experienced.
The hotel sits close to several museums...The Frick should not be missed. Great shopping on Madison Ave and Fifth Ave all within walking distance. Central Park is half a block away and each day I ran a different loop.
There was complimentary coffee available each morning and apples and water throughout the day which was nice given the amount of walking we did. | 5 |
The restaurant bar has the finest deserts ever.
Great bar restaurant and their service has really stepped up compared to my last visit. Dinner is fine but do jot miss the vanilla creme cake with a whipped vanilla meringue frosting which is like nothing I have ever had. The bar scene is hip and they have an acrylic pool table to boot. Go for supper but better yet go for cocktails, dessert and an evening of intimate fun. | 4 |
Free Parking, Complimentary Breakfast, Trouble with Shuttle
My mom and I stayed at here for 3 nights while visiting LA. Checking in was quick and easy. We even received a complimentary gift from the hotel which included a bottle of water and a granola bar (nice gesture). Parking was free which is great for California hotels, but the parking lot is extremely small and limited. You may have to park on the street. The room was pleasant. The toilet seemed to leak everytime we flushed it but that wasn't a big deal. The staff was friendly and helpful. The hotel is in a decent location, close to the airport and not noisy at all. We did have trouble with the shuttle. We were told the shuttle runs every 30 minutes. So we waited at the airport for almost an hour for the shuttle beginning around 7pm. We finally called the hotel to request a pick-up. A lot of other hotels seemed to have shuttles that run frequently to the airport. We had to check-out at 3:30am and the shuttle was available then. Beds were very comfortable, very quiet hotel, and free wi-fi, | 4 |
Cool Midtown
Drop dead view from 33rd floor over central park. Rooms are a little threadbare, but that view makes up for a lot. Food is great but a little expensive. Cafe pulls a good espresso. | 5 |
Surprisingly Nice
This is a hotel with full of surprise, At first, we were a bit skeptical because the building didn't look much from the outside and surrounded by small shops and houses, with small lobby and reception area. Once we got to the room, it was spacious, clean and modern looking. We felt comfortable right away. The staffs was helpful and nice and the breakfast was simple but nice. The location was also great, with many nice restaurants and shopping areas like the Groves or Farmers' Market within 10 minutes drive from the hotel. It is really a hidden gem. | 4 |
Slipping standards.
I have stayed here every October weekend for the last 5 years.I like it because it is an excellent hotel and the location could not be better, but whats with all the cut backs? Check in was very efficient as always, got to the room to find they have taken away the mini bars. Later i discovered they have no robes in the rooms, but what got me the most was when I woke up the following morning they have also taken away the coffee making facility's from the rooms as well.I asked where the fitness room was and was told there is a charge for that also.
Will not be staying here again, pity because it used to be a good place to stay. | 3 |
A hotel to avoid
Let me start off by saying that I'm a priority club platinum member, and stay over 50 nights per year in Intercontinental Hotel group properties (the parent chain of Holiday Inn) - I'm also a frequent visitor to San Jose, and I usually stay at the Candlewood Suites over in Santa Clara. That hotel was full, so I opted to try the Holiday Inn - San Jose Airport instead, and will not make that same mistake again.
The first problem is that the original room that I was booked into had a malfunctioning air conditioner. Instead of pumping cold air into the room, it was heating the room to the point that it was actually cooler outside in the 94 degree heat than it was in the room. These things happen, so I stopped by the front desk on the way to dinner and asked them to fix the AC while I was gone. 90 minutes later, I get back to my room and it is just as hot as it was before, even though now it's cooled down to the 70s outside. I call the front desk and they know nothing about my previous request. The woman at the front desk asks to put me on hold while she looks into the matter. After 15 minute on hold in a room that's over 100 degrees, I give up and go downstairs. They tell me that the air conditioner is broken and that I will have to move to another room.
Things break, and although it took three tries, they did resolve the situation, so that's no the entire reason for the one star review - there's more.
1. The new room, although the AC works, it's VERY LOUD.
2. The bathroom fixtures are barely attached. The shower faucet requires all my strength to get it to shut off and stop dripping.
3. Although the hotel claims to have an outdoor heated pool, it doesn't have any water in it, defeating the purpose.
4. Although the hotel claims to have a free parking lot, on two separate occasions, the lot was completely full, requiring that I park on the street in a residential area a couple of blocks away.
There are other options near the San Jose airport in the same price range. I urge travelers to consider those options first and stay here only as a last resort. | 1 |
Handy Place to Stay
The staff are great and very helpful. Make sure you visit the Club on the top floor. Nice little gym, whrilpool and sauna. The view from the balcony is not fantastic but you do get an appreciation of the SF sky line.
Our room was adequate with more space than a normal room as there was four of us in it. The kitchen is small but has everything you need to cater for breakfast.
The bathroom is also quite small but and this is the best part, there is a TV built into the mirror. We want one of these at home, yeah right!
The staff recommended a couple of places to eat, we tried the Cafe Mason on Mason and had two excellent meals, one at Lunchtime and one at night.
You can tell this hotel has had a recent refurbish and we would recommend a stay here. | 4 |
july 21, 2012
Fantastic location, helpful, friendly staff however very uncomfortable hard bed with old sheets -minimal bathroom amenities, vinyl shower curtain, no bathrobe in standard rooms. noisy rooms in back. No view, this hotel is nothing more than a glorified Comfort Inn. | 2 |
This is a really nice place ..
We had a wedding in Dallas and spent the weekend here .. the room was lovely .. the decor was very attractive .. breakfast was good, but most of all the staff, especially Tracy were extremely helpful. Tracy went over and above, taking us to pick up our rental car, showing us where shops were and even taking us, after a late checkout, to the wedding venue. | 4 |
Service is everything
In this case, the service outweighed anything that wasn't perfect about my stay here. From the moment you enter the building until you leave, your interaction with the staff is very professional and positive. The workout facility, steam room, spa, etc.was an unexpected perk compared to the nearby Marriott and Hilton. Can't wait to stay there again. | 5 |
Mediocre Experience
We spent four nights at the Country Inn & Suites in North San Diego. We stayed in a King suite ... it was nice to have two separate sleeping areas but the sofa pull-out bed was extremely uncomfortable. The staff was some-what helpful and friendly. The breakfasts are below average and not very desirable after a day or two. We enjoyed the on-site laundry facilities -- this is helpful. We enjoyed the location due to were spending time at amusement parks North of San Diego. | 3 |
You might want to stay away until after May
This hotel is currently under renovation. According to the t-shirts that their front desk staff were wearing, the renovation will be lasting until May. Their front desk is actually now in their breakfast area and is reduced to a counter instead of the usual spread. I would like to think that the upheaval from the renovation is what caused the front desk staff to be unsure about what's going on in their hotel. When I asked if the pool was open the young lady at the desk at first said "yes" and when I mentioned that the note in our room said something about the pool being seasonal, she then said something like, "maybe it's not". Since I needed something for the kids to do after a long drive, we just went ahead and checked for ourselves. Good thing they had the maintenance man cleaning and testing the pool water and we found out from him that yes, the pool was indeed open. The room where we stayed was one of the newly renovated ones, I think. The carpets and furnishings were new. They were pleasing enough to the eyes. The carpets were so brand new though that the "newly-installed-carpet-smell" was evident in the hallways and in the room. In the bedroom it got too strong for me it woke me up at night; I had to switch sides the next night so I could be on the side that had more open space between the bed and the wall. But the kids didn't seem to mind so maybe others won't mind as well. Their regular exercise room was closed but I did see that a row of treadmills were positioned in a room facing the pool. I don't know if those were working or plugged in. The main reasons why we chose Residence Inn - the availability of a regular sized fridge, the accessibility of a stove, and the hot breakfast buffet were all thankfully up to our expectations so for that I am giving 3 stars. I am hoping that after the renovations, their front desk staff will be back to full-working-knowledge order and their rooms will smell less-brand-new. They do need to improve their signage on the frontage road. We missed the entrance a couple of times when we used the frontage road from 820 East heading toward 35 West, so if you take that to get to the hotel, you need to slow down a little; best to take the entrance at Sandshell. They were very close to several restaurants and a movie house and if you explored just a little bit more they were within short driving distance to a couple of grocery stores and many other retail establishments. | 3 |
Old-school Charm
Stayed here for one-night to be able to walk to our White House tour the next morning. Only reserved a standard king, but were upgraded to a suite looking out on Pennsylvania Ave since the hotel was not very full that night. These rooms are charmingly old-fashioned - the older style doors with crystal door knobs, antique light fixtures, antique furniture. Very clean and well-maintained. Towels were nice and thick. Pillows were SUPER plush - great for watching TV in bed. Staff was welcoming and helpful. Just remember the extra $40 for valet parking if you bring a car (standard rate for parking at hotels in DC). Would definitely stay here again. | 4 |
Monsterously expensive tired old hotel
Before writing this review I have read the comments from other travelers, quite honestly they must have been staying at a different hotel, because I am finding it hard to write anything positive.
Our booking was made on line direct at a cost of almost $700 USD (including taxes) without breakfast.
Upon arrival my wife and I struggled from the car park up a couple of flight of stairs with heavy bags, we were met by a young man at reception chewing gum and appeared to have no interest in the wellfare of his customers. During check in I was told that the internet was going to cost approx $10/day and the parking $18/day (both outragous considering the cost of the room).
We then struggled from the reception area up another couple of flights of stairs to the elevator (without any offer of assistance).
The coridors to the room is how I would imagine Alcataz would have been.
The room was reasonably clean, but had a 70's look and feal about it, and was in dire need of refurbishment.
The first morning we awoke to no hot water, a quick phone call to house keeping revealed that there was a problem with the boiler, so unless we wanted to wait until the water was hot, there was no shower.
Now, I do realise that Boston is an expensive city, and compared to other hotels in the same area it may be considered to be inexpensive, but I have visited the USA more than 20 times and this hotel did NOT represent value for money.
I would not recommend this hotel at any cost.
I'm desperately trying to find something positive, and the only thing I can say is that it's location is pretty good for the public transport. | 2 |
Miiiiiiiiles away!!!!!
So we picked this hotel as the photos looked ok on bookings.com and we were trying to save money. Turns out we were AGES away from Union Square and it was pretty quiet with a few vagrants wandering the streets which was questionable at best for two girls travelling in an unfamiliar city. San Fran is not really known for it's breach life (it is pretty cold at times). There were gaps around the doors so it really didn't feel super safe. There is no reception really, we talked to a guy through a window when we booked in which was pretty dodgy. I wouldn't recommend it! No free Wifi. Felt unclean. Beds were not that comfortable.
On the upside it was VERY cheap and saved us a bit of money to shop and the tram was right outside which is handy but you will take 20 -30mins to get into the heart of San Fran. My advice in smaller places around America is the Holiday Inn Express. Free Wifi, good value, great locations everywhere, clean and reputable. | 1 |
UNSAFE, panhandlers, rooms robbed
I was a guest in August, there to photograph an AKC Dog Show that I have covered for several years at this location. I set up my backdrop & lighting on Thursday night in what has always been a locked Ballroom. I always finish up my setup before the start of each show so as to not spook any dogs. On Fri before the show I found my lighting equipment stolen as well as the crate for my medical alert dog. I soon found out that other vendors who were set up in a different area than I was were robbed as well.
The staff could have cared less. The manager would not come to speak to us about this. We asked to see the security camera film. We were told "We do not have security cameras because it would give our guests a false sense of security."
I asked what they would say if it was a child that had been taken? Guess cameras would be a good idea then. Later on I heard their excuse was that criminals were suing them for taking their photo without permission. REALLY??? Cameras are on our highways, in stores, & a part of our life. I do not buy that one either.
There were panhandlers asking guest for money as they entered their rooms, walked their dogs, & even right outside the ballroom. The panhandlers were bothering guests throughout the whole weekend.
We asked the hotel staff about stopping the panhandlers, giving them a description & they said "We do not want to approach someone who might be a guest & risk insulting them."
How about all the guests there who are already insulted by being robbed, harassed by panhandlers, etc? And the thefts took place over the whole weekend, it was not just one night. The manager, when he finally did come talk to us (I had to call cooperate for that to happen) Said he would pay the maintenance man to act as security at night. That went well. More thefts on Friday night. He was found sitting behind the front desk by my assistant when she went down for some Tums in the early morning hours. The doors by the ballroom with a sign that states "Access by room key only from 11pm to 7am " were duct taped & zip tied so they would not lock. I took photos of this. Bottom line is, the manager blamed us for the thefts. Said it was our fault. No concern what so ever for his guest or their safety.
Staff service for your room? We got up on Sunday morning to make coffee in our room to find housekeeping had not cleaned the pot from the day before or turned it off. Coffee still in the pot and the light was blinking. They had put new cups in & replenished the coffee packets to make more. That is all.
I have asked & asked for this hotel to do the right thing & replace my stolen equipment so I can do my job. I have been met with no sympathy or desire to do the right thing. Much less accept accountability.
Help from cooperate? Zero. They say it is a franchise & they have no control. Again, no accountability for someone who represents their name. Disgraceful! | 1 |
Perfect hotel for historic area
This visit was our first to Philadelphia's historic area and we only had a day. It was park the car, ($25), check in and hit the sidewalks. The hotel was only steps away from profound American history. The staff was friendly and helpful . We had a lovely view from a spacious and very clean room. There are many restaurants nearby. A reasonable rate for any tourist. | 5 |
Great Value, Service, and Location
We stayed in an upstairs (quiet) room for one night prior to joining a Cruise. We were very pleased with everything about this place. Consider the price in a great location of San Diego is in the low $60/night range with a free breakfast thrown in. The rooms are a bit tight but who cares for one or two nights. Our room was spotless, with white linens and very clean bathroom. This place has been owned and managed by a family for many years who are quite helpful. In the morning we decided to tour the National Monument at Cabrillo Point only to be picked up at the bus stop by the owner who drove us out to the site in his car - great service! We would stay here again. | 5 |
Fabulous Find!
We can't fault this hotel, it exceeded all our expectations! We booked through Expedia and got a good price - with so many options to choose from it was a little overwhelming but the research and trawling the net were worth it. Fantastic location, quiet room, gorgeous decor, huge tiled bathroom, free wifi, fantastic staff - were were not disappointed.
When I booked through Expedia I'd advised it was our first trip to the USA and New York for my husband's 40th and our 10 year wedding anniversary. When were we shown to our room there was a small box of chocolates and a hand written card congratulating us on both - this personal touch was sincerely appreciated.
The reception staff and concierge were super helpful, the doormen very courteous, professionally presented and so obliging. We expected tiny rooms after what we had heard of New York however we thought our room was relatively roomy - enough space for our needs and we were literally only there to sleep. Beds were so comfy. If we go back to New York I'd definitely stay here again. | 5 |
100%
The staff, the room, breakfast, amenities, location. All were perfect. It was so nice on our Friday visit that we came back on Sunday. This was our first Fairfield Inn stay so thank you Fairfield! ( I have a 200 character minimum but really don't need to write any more than this!) | 5 |
Not worth the stay.
I actually live in the Seattle area and purchased my stay at a discount BUT had I been from out of town and stayed here I would have been VERY disappointed. The Hotel Max is a small boutique hotel in Seattle but with so many other nicer, bigger hotels there is no reason to stay here. The photos show "Chic" decor but that doesn't show the whole story.
If you are from out of town and have a lot of bags you probably won't be able to fit into the elevator. My room had a really bad odor when we checked in. (not sure what that was) The room was warm and the "in window" air conditioner didn't cool the room.. but it did freeze the bathroom! The shower was also the smallest I have ever seen! The room I was in was also right next to the elevator and while I didn't notice any problem at check in, come 6:00 am I could here the cables everytime the elevator was called. NOT GOOD.
Again, there are so many great hotels in Seattle... it would be ok if you skipped this one. | 2 |
Peaceful and Relaxing, Great Staff!
We stayed at the Sheraton for only one night as we needed a place to escape a kitchen remodel at our nearby home. We checked in with our 6 month old baby and asked for a crib. Almost before we'd opened the door to our room the crib was delivered, complete with a crisp, white fitted sheet already in place. Over the course of the next 24 hours we encountered the following with only one negative (valet parking is $23...self park wasn't an option for us with the baby, stroller, suitcases, etc. how about $15?). Anyway, the positives: extremely helpful and friendly staff (including the maid who turned off her vacuum as we passed by with the baby; great wait staff and wonderful food (excellent burger) at the restaurant; pleasant and quiet patio area perfect for lunch or lounging in a quiet place; an easily accessible business center with super easy internet access (no 13 digit codes-no charge for internet); and a helpful front desk person who offered us late checkout so we didn't have to wake the baby from his nap. Will recommend this hotel to visiting relatives and may even be back myself for a mini-vacation even though I only live minutes away! | 4 |
New York luxury trip!
I had an executive room on the 42nd floor of this extremely friendly and beautiful hotel. The view was absolutely amazing of both New York and Central Park. Staff were friendly and helpful and the room was very plush and clean. New York itself is like no other city on earth, absolutely phenomenal! I will definitely be going back again and would not hesitate to rebook here. It is pretty well priced for a Central Park Hotel. Wonderful, wonderful, wonderful! | 5 |
Poor Night
The stay was disappointing to say the least. We were awoken at 3:00 in the morning to someone banging on our door asking for money. Not only did it wake us, but it scared us so bad we could not go back to sleep for the entire night. When we told the front desk, they just said it was another guest who had the wrong room. No apology, offer of a different room or a discount on our very poor nights stay.
We wont be back! | 1 |
Tale of two visits....
We stayed here two consecutive weekends this month and had two radically different experiences. Our first trip we simply took a cab the short distance to the hotel, checked in smoothly (and VERY early after a red eye) to a new, quiet room with strong internet and a great view (the sunset was spectacular). We used the shuttle to get to the T and the airport with no complaints.
The following weekend was a completely different hotel. First, we were left stranded at the airport in 6 degree temperatures waiting for the shuttle -- despite multiple calls -- before taking a cab. We were given a room on a floor that reeked of smoke and had partiers roaming the halls and shouting from rooms. We were booked into another room on a different floor that clearly had walls made of tissue paper. We were woken early by a crying baby several rooms away and could here every ablution by our neighbor the next morning.
To be fair, Joe and Max were extremely apologetic, did all they could and comped a few things. Apparently our story made its way around the hotel because we were treated extremely well the following days. | 2 |
Nicest Best Western I've Ever Stayed At
Decided at the last minute to go to Fleet Week because the weather was so good. Hotel is short walk from Pier 39 & many other great spots. Took the kids--ages 6, 8 & 10. All could walk to attractions of city without any problems. Is in a great location--when they got tired we walked back to our room to relax. Valet to park my car when I got there, front desk staff helpful with early check in & directions to where I wanted to go. Decor of hotel is comparable to Marriott, room size is good for city. Price is definitely right. However, bring $$$. San Francisco is an expensive city to visit & this Best Western is not like the ones off the side of the highway when you're taking a road trip! | 5 |
Great Location close to Times Square
We booked this hotel online. They had a special offer with 10% discount until end of February. Our stay was in the week were February ended. Through the website it was not possible to book further than February with the discount - I therefore had to "make up" our stay of two seperate bookings. To make sure that we wouldn't have to change the room in the middle of the week I emailed the hotel: no problem...
When we arrived our booking was recognised, but when I wanted to have confirmed the we wouldn't have to change the room during the week I was told that we would have to. I got a little annoyed and referred to my email, but they didn't have that anymore. After a few minuttes where we got more and more upset suddenly it was possible to change to another room category (upgrade) at no costs and the all was fine. Not the best start when you arrive (after an 8 hour flight). Nevertheless, the room was ok, spacious and very clean. The room was facing the street (3rd floor), but we rarely heard any noise.
The breakfast is a complete joke in this hotel. Other reviewers had noticed that as well. It would be better if they would reduce the room price with $5 or $10 and leave out the breakfast. We tried it a few times and had breakfast somewhere else most of the days.
Location if very good - less than 5 min walk from times square and many theatres. The hotel was ok - served our purpose. Please note that there isn't much infrastructure attached to the hotel (small fitness room - looked ok) - not much else.
If you're looking for a good central location and you find the rice ok, it's worth going for. However, I don't think we'll return... | 3 |
Modern and clean, but overpriced
This is a modern, clean hotel with friendly staff. They were kind enough to call our cell when our room was ready, and they were always welcoming. The rooms are spacious and comfortable. The service at Province (lobby restaurant) was lacking, and there was absolutely no service at the pool. I waited and waited looking at the menu, but never a soul came by. There is no spa or concierge. Overall, I would stay there again, but for much less than we paid. Our room was very expensive to stay in a very uninteresting downtown Phoenix. For the amount we paid, I'd expect to be at a resort on Camelback mountain. | 4 |
Clean, trendy, a nice stay.
My wife and I stayed at the Liason Hotel for one night for our anniversary. We were fairly happy with our stay, though it wasn't so amazing that we would stay here again if we were given the opportunity to try a different place.
The hotel is located about two blocks from Union Station and Judiciary Square. The location is one of the best things about the hotel. Its close to almost everything. The only downside is that the neighborhood to the west is slightly sketchy, but not so much that it ever worried us.
The hotel room itself was nice. Modern, maybe slightly on the smallish side. The bed was comfy, the bathroom was average. The TV was nice, but the quality of of the signal bordered on awful for some channels (non-HD). We were on the ninth floor and the view from our windows was of another nondescript building. I've heard the pool is nice, but we didn't have an opportunity to check it out.
We did eat at the hotel restaurant, but it looked pretty nice and was packed when we came through in the evening. We did order room service for breakfast. It was excellent, but very very expensive. Hard to justify $48 for some parfait and and bacon and egg sandwich.
The staff was very nice and and helpful. The cleaning staff busted in on us at 10am (checkout is 12pm), which was a little disconcerting. No knock or anything... they were apologetic, but I've never had that happen at a hotel before.
I don't have much negative to say about the hotel, but it didn't really leave a lasting impression on me either. I would recommend it to friends, but maybe because I'm not familiar with the options in the area. We had a good time, so that's whats important to us. | 4 |
Beautiful Hotel...Terrific Service
My wife and I stayed here for the first time last weekend and were absolutely thrilled with the accommodations and service. Check-in was extremely fast. We called ahead and the front desk was extremely helpful in making dinner reservations. We are InTouch program members and ALL of our preferences were met and then some. The wine reception was very fun. Met many interesting people from all over the country. Very easy walk to Inner Harbour. Special thanks to Lee Seiler for his hospitality. We will definitely stay here again. | 5 |
Needs improvement
Found an excellent rate on Hotwire and stayed here for a few nights. This may have been a "you get what you paid for" situation -- this place needs serious improvement.
PROS:
- Friendly staff
- Microwave and fridge in the room
- Nice fitness center
- Some efforts at updating the room with contemporary furniture
- Wifi worked fine
CONS:
- Dirty!!! Gunk on the light switches and bathroom floors and door; lipstick stain on mug; brown stains on the shower curtain; lint and small hairs on one of the beds; etc.
The worst was the ill-fitting bed frame that was too large for the mattress. There was ample dust and even a used-up tissue stuck in the ridge around the mattress.
- Big fist-sized hole in the wall where phone cords were coming out.
- The air unit had some odd quirks so it tended to severely overheat the room overnight due to its "freeze prevention" setting, and the vent was extremely dusty.
- No water pressure in the shower -- the worst I have ever seen anywhere; had to huddle very close to the small stream of water under the showerhead and took triple the regular time to shower off.
- Tissue ran out immediately, requested a box at the front desk; since they did not have one there, they offered to have one sent to our room -- never arrived.
Although I liked the staff and would like to give them a nod for trying to update the place, this place has a very long way to go. Would *not* recommend. | 2 |
Solo Travellers, Beware!
The hotel was hip, the staff was friendly and knowledge, and the location is great. However, my Solo Art room smelled a little, had a view of the back of buildings + McDonald's, and the bed was the worst I've had for the room price (bill came out to be approximately $400 including tax for 2 night stay - a Thursday and Friday).
The online reservation system isn't the best, the room is so small that your two little closets are actually your toilet and your shower, and the loud heater/A/C unit is practically in your face but I can be very forgiving for a lot of things as long as I sleep well. I didn't. The bed is slanted, saggy, and unbalanced. I assume that every past guest has sleep on the right side of the bed, since the left side is comfortable and perfect. Too bad you can't sleep on the left side if you tried, because it's so uneven, you automatically roll "downhill" to the right side!
My back hurt from my two nights stay, and I am shocked that for such a nice hotel, they didn't have the common sense to rotate the mattress more often in the solo rooms. I mentioned it to the front desk and the gentlemen said he would look into it, but that seemed like a blow off response. I would have been happier if I had a different room, or stayed elsewhere. | 2 |
Location good, otherwise save your money
The location was very good. However, the room was very small and need some paint and upgrading.The breakfast was adequate, but if you want a hot breakfast, this is not the place. For the price, however, you probably cannot find anything to compare in Boston | 3 |
Unmet expectations
This hotel falls way short of my expectations for a 4 star hotel. I had to move to a second room because the smell of mildew in the first room was unbearable. They missed my wake-up call. The bathroom had two lotions but no shampoo. And the toilet wasn't level/flush with the floor so it was wobbly when you sat on it. | 2 |
Not able to get rest or peace
I recently stayed at this Hampton Inn, and there were two large dogs in the room next to me that barked until 8:30pm, and started again at 7:30am. i called the front desk but they could not or would not do anything about the problem. I can understand having pets in the room, but they should not be allowed to disturb the paying guests. | 1 |
My Week Review
The hotel staff was more than helpful and accommodating in every sense of the words. Always smiling, courteous and I enjoyed my stay tremendously. It was all about the service. The hotel itself could use a bit of updating. We had two rooms--one better than the other. We had no full length mirror in our king room which doesn't help when you are trying to make sure of your attire and it was considered a 'deluxe', not in my opinion. The white upholstered furniture was not clean, it was covered with stains in both rooms. I was disappointed that the newspaper which is listed in the amenities was never at the door in the 6 days I stayed. Each evening we would gather in the bar area prior to going out. Great staff. The bar itself doesn't have much in ambiance, it could use some intimate lighting, they didn't restock the bar snacks for 2 days and the club soda was flat. In conclusion if you only had to rate the hotel strictly on its staff they have my kudos. But hotels aren't just about the staff. The food was marginal and who wants to see dirty upholstery? The AC units were awesome, quiet and efficient which allowed for a nice sleep. | 3 |
Old Reviews Must Carry This Place
When I booked my room here the customer ratings seemed high, After a nightmare visit indifferent staff and management were more than happy to see guests leave.
I looked at Priceline afterword and high ratings were several years ago and the current ratings are "1, !.5, 1, 2, 1, 1, 1.... you get the idea.
Find somewhere else.
Inappropriate credit card charges also.
When questioned the hotel manager screamed at me. | 1 |
Good location but noisy and expect more fro
Have used this hotel regularly for work trips - it's in a great location but since my last visit the removal of in room tea/coffee and minibar plus street noise has put me off returning.
It's also extremely busy - reception is like grande central station concourse.
When you are paying for a full service hotel and wake jet lagged at 5am it would be nice to be able to make a drink without dressing, leaving room, waiting for lift and crossing a vast lobby. | 3 |
Lovely old hotel.
Stayed in the old section of the hotel that retains a lot of character with high ceilings and original mouldings. Very noisy from the guy on the corner playing the drums and also the protesters in Union Square. Secondary glazing might not go amiss. | 4 |
Not Up to Hyatt Standard
As a Hyatt Platinum I have some experience to suggest that this Hyatt is simply not up to standard, based on my experience. While the hotel is undergoing renovation (so I have taken that into account), the overall facility was not as clean as I would expect. Staff was very friendly, but we were given the wrong directions to the American Airlines Center by the Valet. Turned out we could have simply gone one street up from the hotel and turned left and we were 2 miles or less from the facility. In fact, we later walked it rather than driving. Got back to room late after show and found that there was no 24 hour room service. My 17 year old daughter and her friend requested assistance to find some food and the young man at the Concierge desk took them to the employee lounge vending machines! Appreciate his effort, but unacceptable in my opinion that a young man take two young women to non-public areas of the facility. I struggled to get coffee at 7:45 AM on Sunday morning. Was told that pipe had broken in the Coffee Post and the temporary set-up was not yet open. Finally found an urn of coffee on the second floor behind the hostess station to the coffee shop. Area was unsightly with trash and dirty spoons laying on the table and coffee was terrible as apparently the filter had leaked and it was full of coffee grounds. Having stayed at the W in the past, I will likely return there as it is clearly a step above this Hyatt. | 3 |
Nice hotel right in the center of Times Square!
I stayed at this hotel for 8 nights for my first visit to New York. The hotel is very spacious for a hotel room in manhattan. I believe I paid about 240/night (which I thought was very reasonable for its size and location - other 4-5 star hotels I looked at for the same price were in more undesirable areas). I would highly recommend this hotel to anyone visit f NYC for the first time. With it being right in the center for sleepless Times Square, it is safe and convenient to get to after a full days trip. | 5 |
Affordable
Good motel to stay at, if you are on a budget and just need somewhere to shower and sleep. Good walking distance to marina and restaurants | 3 |
Subsets and Splits