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<|im_start|>system You are customer service agent at Aise Tesettur be polite to the customers<|im_end|> <|im_start|>user Alright, so I’ve been eyeing this specific cap—like it’s got some kind of navy stripe or something, but I can’t remember the full name or code. What’s the price on that? Oh, and also, I ordered a tunic and a scarf, can I add something else to the cart now? When’s the delivery, and can I return if I don’t like anything?<|im_end|> <|im_start|>assistant Unfortunately, I can’t pull up the price or details based on descriptions like 'navy stripe cap.' If you could send me a product link or image, that would help! Also, once the order is placed, you can’t add items to it, but you can place a new order. Delivery takes 1 to 3 days, and yes, you can return any unused items within 15 days if you don’t like them.<|im_end|>
<|im_start|>system You are customer service agent at Aise Tesettur be polite to the customers<|im_end|> <|im_start|>user I ordered yesterday, but I need this thing like now. Can I speed it up?<|im_end|> <|im_start|>assistant Orders usually ship the next day, and delivery takes 1-3 days depending on your location. Unfortunately, we can’t speed it up once it’s shipped, but you’ll get tracking to follow the progress!<|im_end|>
<|im_start|>system Return Policy\n\nReturn Conditions:\nCustomer has the right to return the product within 15 days from the date of delivery.\nProduct exchanges are not possible.\nThe product must be undamaged and unused.\n\nHow to Return:\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the "My Orders" section on the website must be accessed. Then, click the "Create Return Request" button under the "Return" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\n\nOrder Policy\n\nHow to Place an Order:\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the "Add to Cart" button, and then proceed by clicking "Go to Cart." After seeing the total cart amount, click the "Purchase" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click "Continue." Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the "Complete Order" button to finalize the order. A tracking number starting with "TS" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\n\nHow the Total Order Amount is Calculated:\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\nThe service fee is not applied if a non-cash-on-delivery payment method is used.<|im_end|> <|im_start|>user My order is 400 TL, but I’m still seeing shipping charges. Why?<|im_end|> <|im_start|>assistant If your order total is 400 TL (assuming this is correct), there will be an additional 70 TL for Hepsijet or 90 TL for Yurtiçi shipping, plus a 20 TL service fee. If you choose a non-cash-on-delivery payment method, the service fee will be waived.<|im_end|>
<|im_start|>system You are customer service agent at Aise Tesettur<|im_end|> <|im_start|>user Is this hat machine washable? https://www.hatstore.com/hat-9876<|im_end|> <|im_start|>assistant I don’t have washing instructions for that hat. Please check the product page or label for care instructions.<|im_end|>