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|---|---|---|---|---|---|---|
Is it possible to get another card? | 39 | getting_spare_card | 0 | 0 | 7,713 | 1,417 |
What would the age limit be? | 1 | age_limit | 1 | 1 | 8,777 | 9,825 |
I don't recognize the direct debit payment on my account. | 28 | direct_debit_payment_not_recognised | 2 | 2 | 5,200 | 946 |
What do I need for the identity check? | 69 | verify_my_identity | 3 | 3 | 4,354 | 3,725 |
Can I top-up by cheque? | 58 | top_up_by_cash_or_cheque | 4 | 4 | 8,984 | 7,463 |
my cash withdrawal is pending, why? | 46 | pending_cash_withdrawal | 5 | 5 | 4,055 | 3,631 |
Why is my last cheque deposit taking so long? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 6 | 6 | 3,432 | 4,979 |
Are visa and mastercard accepted | 73 | visa_or_mastercard | 7 | 7 | 1,058 | 6,546 |
I need assistance with activating my new card. | 0 | activate_my_card | 8 | 8 | 2,291 | 7,440 |
I see a direct debit charge that I did not approve | 28 | direct_debit_payment_not_recognised | 9 | 9 | 6,952 | 9,742 |
I want to set up an auto top-up | 4 | automatic_top_up | 10 | 10 | 2,719 | 2,192 |
How many transactions can I make on my disposable card? | 29 | disposable_card_limits | 11 | 11 | 3,257 | 199 |
I would like to get a physical card, but I don't know how. Can you help me? | 43 | order_physical_card | 12 | 12 | 4,630 | 8,906 |
Can I activate my card with the app? | 0 | activate_my_card | 13 | 13 | 758 | 4,188 |
I thought it was free to make a withdrawal. So how much does it cost now? | 19 | cash_withdrawal_charge | 14 | 14 | 31 | 4,824 |
Do you charge extra for exchanging currencies? | 31 | exchange_charge | 15 | 15 | 8,290 | 5,175 |
What's the best way to use a cheque to top up? | 58 | top_up_by_cash_or_cheque | 16 | 16 | 7,133 | 6,156 |
How many active cards can I have? | 39 | getting_spare_card | 17 | 17 | 5,098 | 45 |
When I got cash the exchange rate was wrong | 76 | wrong_exchange_rate_for_cash_withdrawal | 18 | 18 | 6,910 | 9,921 |
I returned something to a store but can't see my refund. | 51 | Refund_not_showing_up | 19 | 19 | 3,013 | 7,569 |
I need my virtual card | 40 | getting_virtual_card | 20 | 20 | 2,395 | 2,474 |
It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible? | 8 | cancel_transfer | 21 | 21 | 5,617 | 7,541 |
There are transactions that I did not make on my account, I think someone has my information. | 22 | compromised_card | 22 | 22 | 1,667 | 3,765 |
A withdrawal is showing that I don't recognize | 20 | cash_withdrawal_not_recognised | 23 | 23 | 421 | 8,868 |
Why is there a direct debit fee in the App when I didn't do it? | 28 | direct_debit_payment_not_recognised | 24 | 24 | 3,983 | 3,187 |
I took out money and there is a fee. Why? | 19 | cash_withdrawal_charge | 25 | 25 | 2,562 | 3,893 |
When I tried to top up using my card, all of the money disappeared. | 62 | topping_up_by_card | 26 | 26 | 4,796 | 9,972 |
I wasn't able to use my top up card because the money I put on there wasn't there anymore | 62 | topping_up_by_card | 27 | 27 | 2,546 | 999 |
i transfered and yet it is still pending | 48 | pending_transfer | 28 | 28 | 6,612 | 8,362 |
Who can send me money? | 50 | receiving_money | 29 | 29 | 3,691 | 7,568 |
I anticipate getting a Visa card | 73 | visa_or_mastercard | 30 | 30 | 642 | 770 |
When did you start charging to make a withdrawal? How much is it now? I always thought it was free. | 19 | cash_withdrawal_charge | 31 | 31 | 14 | 587 |
I used foreign currency to buy something and I think the rate applied is incorrect. | 17 | card_payment_wrong_exchange_rate | 32 | 32 | 7,554 | 9,705 |
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more. | 20 | cash_withdrawal_not_recognised | 33 | 33 | 6,816 | 4,097 |
What are the exchange rates you assign? | 32 | exchange_rate | 34 | 34 | 9,370 | 105 |
Will I see the transfer in my account within the week? | 67 | transfer_timing | 35 | 35 | 8,715 | 2,963 |
I made a transfer and they haven't received the money I sent them. | 66 | transfer_not_received_by_recipient | 36 | 36 | 3,518 | 5,421 |
I sent some money and the account hasn't recived the transfer I made. | 66 | transfer_not_received_by_recipient | 37 | 37 | 36 | 2,422 |
My money didnt go through after I transferred. | 7 | beneficiary_not_allowed | 38 | 38 | 1,492 | 1,669 |
I see a fee that I think was charged because I paid by card. | 15 | card_payment_fee_charged | 39 | 39 | 3,433 | 1,108 |
My things were stolen and I need to know if I can still use this app. | 42 | lost_or_stolen_phone | 40 | 40 | 3,189 | 4,875 |
Why isn't my refund on my statement? | 51 | Refund_not_showing_up | 41 | 41 | 4,679 | 6,483 |
How long will this transfer from europe take? | 67 | transfer_timing | 42 | 42 | 8,183 | 4,585 |
how do i track the moeney | 70 | verify_source_of_funds | 43 | 43 | 8,188 | 8,841 |
This is terrible, i want to delete my account | 55 | terminate_account | 44 | 44 | 2,436 | 1,277 |
What are the fiat currencies used? | 36 | fiat_currency_support | 45 | 45 | 1,558 | 2,275 |
What should I do if my card payment was cancelled? | 53 | reverted_card_payment? | 46 | 46 | 5,947 | 945 |
I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that? | 76 | wrong_exchange_rate_for_cash_withdrawal | 47 | 47 | 2,568 | 7,638 |
In my app, a direct debit payment I didn't do shows in my app | 28 | direct_debit_payment_not_recognised | 48 | 48 | 9,161 | 4,283 |
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on? | 35 | failed_transfer | 49 | 49 | 8,470 | 3,019 |
I tried to get cash out of the ATM but it is taking too long | 46 | pending_cash_withdrawal | 50 | 50 | 8,668 | 519 |
How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked | 5 | balance_not_updated_after_bank_transfer | 51 | 51 | 7,760 | 8,606 |
Can I have a refund for one of your products? | 52 | request_refund | 52 | 52 | 8,404 | 424 |
I need to exchange between different currencies, like GBP and USD. Can I do that with your app? | 33 | exchange_via_app | 53 | 53 | 3,423 | 6,823 |
Can I see where my funds come from? | 70 | verify_source_of_funds | 54 | 54 | 4,858 | 6,424 |
My top-up does not seem to have worked, what went wrong? | 59 | top_up_failed | 55 | 55 | 1,034 | 3,212 |
What is the length of time for one of these items to come to the U.S? | 12 | card_delivery_estimate | 56 | 56 | 6,622 | 7,139 |
Why was I charged extra when transferring? | 64 | transfer_fee_charged | 57 | 57 | 670 | 1,524 |
There was a direct debit from my account and I didn't authorise it | 28 | direct_debit_payment_not_recognised | 58 | 58 | 6,104 | 1,575 |
Why would I get a decline message in a transfer? | 27 | declined_transfer | 59 | 59 | 8,570 | 5,399 |
What is the procedure of unblocking my PIN? | 49 | pin_blocked | 60 | 60 | 4,427 | 2,031 |
Says that my top-up is incomplete? | 47 | pending_top_up | 61 | 61 | 6,665 | 4,780 |
I want to top up by cheque | 58 | top_up_by_cash_or_cheque | 62 | 62 | 4,752 | 7,519 |
Can I stop a transaction? | 8 | cancel_transfer | 63 | 63 | 4,771 | 9,046 |
I see a strange payment in my account. | 16 | card_payment_not_recognised | 64 | 64 | 5,192 | 1,737 |
I got double charged! | 63 | transaction_charged_twice | 65 | 65 | 8,089 | 4,394 |
I seem to be having trouble with my Google Pay Top. Can you please help? | 2 | apple_pay_or_google_pay | 66 | 66 | 1,252 | 2,871 |
Where can I get money from my card? | 3 | atm_support | 67 | 67 | 8,884 | 2,772 |
How old do kids have to be to open an account? | 1 | age_limit | 68 | 68 | 2,862 | 1,598 |
I messed up a transfer and need to reverse it. | 8 | cancel_transfer | 69 | 69 | 4,657 | 2,066 |
Can I have more physical cards? | 39 | getting_spare_card | 70 | 70 | 1,226 | 5,605 |
I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message. What is the problem? | 7 | beneficiary_not_allowed | 71 | 71 | 4,337 | 9,679 |
Do you also have this extra fee on your statement? | 34 | extra_charge_on_statement | 72 | 72 | 4,962 | 7,779 |
Does this app allow currencies to be exchanged? | 33 | exchange_via_app | 73 | 73 | 9,313 | 8,611 |
Why was I declined from getting cash? | 26 | declined_cash_withdrawal | 74 | 74 | 8,066 | 2,160 |
is my pin the same as my passcode | 38 | get_physical_card | 75 | 75 | 2,765 | 3,555 |
Help! I've forgot my app passcode! | 44 | passcode_forgotten | 76 | 76 | 4,597 | 4,754 |
Where do I go to edit my personal details on my account? | 30 | edit_personal_details | 77 | 77 | 7,562 | 4,882 |
Why hasn't my account updated to reflect my current balance? | 5 | balance_not_updated_after_bank_transfer | 78 | 78 | 5,729 | 7,256 |
how many virtual cards can i have, i want 8 | 40 | getting_virtual_card | 79 | 79 | 8,319 | 5,756 |
Can I have a tangible form of my virtual card. | 43 | order_physical_card | 80 | 80 | 8,032 | 2,731 |
It looks like my top-up was cancelled | 61 | top_up_reverted | 81 | 81 | 9,807 | 669 |
I've been waiting ages and my PIN hasn't gotten here. | 38 | get_physical_card | 82 | 82 | 4,468 | 2,592 |
I did not receive the right amount of cash. | 75 | wrong_amount_of_cash_received | 83 | 83 | 7,452 | 3,768 |
What are the steps needed to top up with Apple Pay? | 2 | apple_pay_or_google_pay | 84 | 84 | 3,947 | 9,760 |
Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here? | 35 | failed_transfer | 85 | 85 | 9,364 | 14 |
Can I use my salary for this? | 50 | receiving_money | 86 | 86 | 6,033 | 9,786 |
Can you tell me your exchange rates? | 32 | exchange_rate | 87 | 87 | 6,664 | 8,682 |
My card isn't letting me purchase something and I wanted to know why. | 7 | beneficiary_not_allowed | 88 | 88 | 1,236 | 9,923 |
When do I set up my card PIN? | 38 | get_physical_card | 89 | 89 | 9,913 | 980 |
What is the daily limit on my card? | 60 | top_up_limits | 90 | 90 | 6,623 | 5,770 |
I decided I no long want something that I ordered, and want a refund. How do I go about doing that? | 52 | request_refund | 91 | 91 | 8,358 | 8,881 |
Are there any discounts for frequent currency exchanges? | 31 | exchange_charge | 92 | 92 | 7,160 | 1,572 |
There is a charge for an additional pound. | 34 | extra_charge_on_statement | 93 | 93 | 5,305 | 7,588 |
Tell me why my transfer is pending. | 48 | pending_transfer | 94 | 94 | 7,242 | 8,751 |
card is being used by someone else | 22 | compromised_card | 95 | 95 | 4,807 | 2,101 |
Why was I charged extra using my card? | 15 | card_payment_fee_charged | 96 | 96 | 4,403 | 8,864 |
I was trying to top up my account and it isn't working | 59 | top_up_failed | 97 | 97 | 8,197 | 8,523 |
Could you please tell me why my card payment didn't work? | 25 | declined_card_payment | 98 | 98 | 8,628 | 7,042 |
Can I use any card and currency? | 54 | supported_cards_and_currencies | 99 | 99 | 1,916 | 6,140 |