text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
I would like a temporary virtual card | 38get_disposable_virtual_card
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I need support options, I want to top my card | 54supported_cards_and_currencies
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Some idiot stole my card. | 42lost_or_stolen_card
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Can you tell me where I can order a virtual card? | 41getting_virtual_card
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How can I unblock a blocked pin number for my account? | 50pin_blocked
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What is the maximum I can transfer before I incur fees? | 64transfer_fee_charged
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How can I freeze a stolen card? | 42lost_or_stolen_card
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My disposable virtual card is not working | 72virtual_card_not_working
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What is needed to prove my identity? | 69verify_my_identity
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got married and need to change name | 31edit_personal_details
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Is there a limit for top-ups? | 60top_up_limits
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What do I need to do to verify the source of my funds? | 70verify_source_of_funds
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I want to make a currency exchange to EU. | 37fiat_currency_support
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Where is the closest Mastercard ATM? | 4atm_support
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Are there any fees for adding money with an international card? | 57top_up_by_card_charge
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Why does my account have a pending cash withdrawal? | 47pending_cash_withdrawal
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I have not received the amount of cash i was supposed to. | 75wrong_amount_of_cash_received
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] |
How do I top up my card? | 65transfer_into_account
| [
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] |
Did my refund go through? It's not on my statement. | 0Refund_not_showing_up
| [
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how does a virtual card work | 38get_disposable_virtual_card
| [
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Can I have it be delivered at a certain time? | 13card_delivery_estimate
| [
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I am seeing in the App a some cash withdrawal that its not mine | 21cash_withdrawal_not_recognised
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What is the verification code on a top-up? | 71verify_top_up
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May I have a second card? | 40getting_spare_card
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I'm tired of all the problems I've had. I want to quit this account! | 55terminate_account
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I will need to get a new card soon, how do I order? | 10card_about_to_expire
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When will the card arrive? | 13card_delivery_estimate
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I would like to transfer money from my other bank account into this one. | 65transfer_into_account
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lost my phone, dont want others to use it. | 43lost_or_stolen_phone
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Where do I go to change GBP? | 34exchange_via_app
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Why was I charged a fee for withdrawing cash? | 20cash_withdrawal_charge
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What do you charge for physical cards? | 44order_physical_card
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] |
Where is my cash deposit? | 7balance_not_updated_after_cheque_or_cash_deposit
| [
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What are the top-up limits? | 60top_up_limits
| [
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Are there limits to top-ups? | 60top_up_limits
| [
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I'm trying to figure out the current exchange rate. | 33exchange_rate
| [
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] |
How can I fix my card, it got declined twice. | 28declined_transfer
| [
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Why didn't the ATM give me my money? | 27declined_cash_withdrawal
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Can I top up my account with a cheque? | 58top_up_by_cash_or_cheque
| [
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What exchange rate do you use? | 33exchange_rate
| [
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Can I use any currency to add money? | 54supported_cards_and_currencies
| [
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Can a transaction be cancelled? | 9cancel_transfer
| [
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I am trying to make a transfer and am unsuccessful, can you please tell me why? | 36failed_transfer
| [
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I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need? | 65transfer_into_account
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My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used? | 42lost_or_stolen_card
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Need help with my card. It's not working. | 15card_not_working
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how secure is a disposable virtual card | 38get_disposable_virtual_card
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My ecchange rate was wrong for a cash transaction. | 76wrong_exchange_rate_for_cash_withdrawal
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A transfer to an account was not allowed | 8beneficiary_not_allowed
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I want to know where the funds come from. | 70verify_source_of_funds
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What can I use my card to pay for? | 11card_acceptance
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My bank transfer is still not showing up in my account. | 6balance_not_updated_after_bank_transfer
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Why didn't my transfer go through? | 36failed_transfer
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The balance on my account wasn't updated after I made a depost. | 7balance_not_updated_after_cheque_or_cash_deposit
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Where is the virtual card located? | 41getting_virtual_card
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Will I always be charged a fee for using my card? | 16card_payment_fee_charged
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How can I top up with this cheque I got? | 58top_up_by_cash_or_cheque
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I bought something and the money appeared back into my account? Why? | 53reverted_card_payment?
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How do I contact customer support about a transfer? | 28declined_transfer
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I want to get an item refunded | 52request_refund
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Will I be charged for a SEPA transfer? | 56top_up_by_bank_transfer_charge
| [
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Cancel my last transfer | 9cancel_transfer
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Why do you keep declining my payment? I tried several times already with this card and it's just not working | 26declined_card_payment
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I have a direct debit charge that I do not recognize | 29direct_debit_payment_not_recognised
| [
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I've just moved address from a place in Durham to a place in Walton-On-The-Naze. I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please? | 66transfer_not_received_by_recipient
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Why hasn't my top-up been completed? | 48pending_top_up
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How do you get a virtual card? | 41getting_virtual_card
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The see the rate applied to my transaction was wrong at the atm. | 76wrong_exchange_rate_for_cash_withdrawal
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I want a virtual card! | 41getting_virtual_card
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I have a new card and I want to activate it | 1activate_my_card
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This company sucks! Can you delete my account? | 55terminate_account
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The card I have doesn't work. | 15card_not_working
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My card is lost! What can I do? | 42lost_or_stolen_card
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What do I do if it says my card payment has been cancelled? | 53reverted_card_payment?
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Will you reinstate my PIN? | 50pin_blocked
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The exchange rate given to me wasn't correct, after i purchased an item | 18card_payment_wrong_exchange_rate
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How do I use the app if I don't have my phone with me? | 43lost_or_stolen_phone
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I transferred some money but the recipient is having trouble withdrawing. | 66transfer_not_received_by_recipient
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I am still waiting for my card after 1 week. Is this ok? | 12card_arrival
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what is the disposable cards limit? | 30disposable_card_limits
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How much do I have to pay for the exchange fee? | 32exchange_charge
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I was wondering whether exchanging currencies can be done on this app. | 34exchange_via_app
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Why can't I see a recent refund in my statement? | 0Refund_not_showing_up
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Someone transferred money to me and it doesn't show | 49pending_transfer
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I entered the wrong pin too many times and now I am blocked. Help me unblock! | 50pin_blocked
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For some reason, the virtual card won't work for me. | 72virtual_card_not_working
| [
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I'm not sure why I was charged an extra fee for transferring funds. | 64transfer_fee_charged
| [
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I'm at an ATM and withdrew 30 pounds and was only given 10. What should I do? | 75wrong_amount_of_cash_received
| [
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When trying to get more than one card is there a extra amount that needs to be paid? | 40getting_spare_card
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What do I do if my card is expiring soon? | 10card_about_to_expire
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What cards and currencies do you support? | 54supported_cards_and_currencies
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How can I get additional cards? | 40getting_spare_card
| [
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Is it possible to deposit money in GBP? | 51receiving_money
| [
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I tried to top up using my card, but now the money just disappeared! | 62topping_up_by_card
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] |
what is the virtual card | 41getting_virtual_card
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there is a transaction on my account that i didnt make | 17card_payment_not_recognised
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Do charge fees for transfers? | 64transfer_fee_charged
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How long will it take for the transfer to reach my account? | 67transfer_timing
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Why is identity verification mandatory? | 74why_verify_identity
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I have a top up that didn't go through. Why? | 59top_up_failed
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