text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
There is a payment that is not mine in the app. Please advise/ | 17card_payment_not_recognised
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What is this $1 charge on my statement? | 35extra_charge_on_statement
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I want to buy cryptocurrency, but your app doesn't let me. Why? | 8beneficiary_not_allowed
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Payments from my disposable virtual card don't work | 72virtual_card_not_working
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Where can I go to update my personal profile? | 31edit_personal_details
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I have a 1 euro fee on my statement. | 35extra_charge_on_statement
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Why was my virtual card declined when attempting to setup automatic billing? | 72virtual_card_not_working
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how come i can't find anywhere to load using cash | 58top_up_by_cash_or_cheque
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I have withdrawn cash from ATM but i received the wrong amount. I want cash back as in app its showing actual amount which i got. Please help me in this. | 75wrong_amount_of_cash_received
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My card payment was reverted. Why? | 53reverted_card_payment?
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I was trying to use my virtual card at a merchant and it was rejected. How can I fix this? | 72virtual_card_not_working
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How do I go about setting up an account for my daughter? | 2age_limit
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Can my 19 year old daughter open a savings account at the bank? | 2age_limit
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What other methods are there to verify my identity? | 74why_verify_identity
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What are the fees of using an international card to add money? | 57top_up_by_card_charge
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I can't top up my account using my American Express with Apple Pay. | 3apple_pay_or_google_pay
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Why is it taking so long for my cash withdrawal to no longer show as pending? | 47pending_cash_withdrawal
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why is the exchange rate for a Foreign ATM different | 76wrong_exchange_rate_for_cash_withdrawal
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There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately? | 21cash_withdrawal_not_recognised
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The transactions showing up are strange, I think my card was used without me knowing. | 23compromised_card
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If I am overseas, how do I change my pin? | 22change_pin
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If I need a PIN for my card, where is it located? | 39get_physical_card
| [
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I am unhappy with my purchase, how do I cancel the order? | 52request_refund
| [
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How many disposable virtual cards can I have? | 30disposable_card_limits
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How old do I have to be? | 2age_limit
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If I have this card, which ATMs can I go to? | 4atm_support
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Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean? | 47pending_cash_withdrawal
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What are the available cards? | 73visa_or_mastercard
| [
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What do I do if the ATM didn't give me the correct amount I withdrew? I pulled out 30 pounds and the ATM gave me 10 pounds. | 75wrong_amount_of_cash_received
| [
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My attempted transfer failed. | 36failed_transfer
| [
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My card got stolen! | 42lost_or_stolen_card
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I'm not sure where my phone is, I think someone stole it or it's lost. | 43lost_or_stolen_phone
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The account transfer I was trying to do failed. | 8beneficiary_not_allowed
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How many virtual cards do I get? | 30disposable_card_limits
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Hi, I am calling about a recent transaction that has happened on my account. I recently went to the ATM, and tried to make a withdrawal on my account. I just happened to check my transaction slip and noticed a fee for my withdrawal. How can I resolve this, I didn't know fees were charged for this type of action. | 20cash_withdrawal_charge
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Can I get a card even if I live outside the UK? | 25country_support
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How do I report my card lost or stolen? | 42lost_or_stolen_card
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What happens if my card is stuck in the ATM? | 19card_swallowed
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Will you handle EUR? | 37fiat_currency_support
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I would like to exchange currencies, but is there an extra charge to do so? | 32exchange_charge
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What can you do to unblock my pin? | 50pin_blocked
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Why was a transfer to an account not allowed? | 8beneficiary_not_allowed
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How much more do I have to pay to exchange currencies? | 32exchange_charge
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how do I top up my money automatically | 5automatic_top_up
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I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller? | 0Refund_not_showing_up
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How would you use a disposable card? | 38get_disposable_virtual_card
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The ATM won't give back my card | 19card_swallowed
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Why is my payment pending? | 46pending_card_payment
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How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though... | 75wrong_amount_of_cash_received
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What countries are supported? | 25country_support
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Why was there a fee for my transfer? | 64transfer_fee_charged
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I didn't get as much cash as I asked for from the ATM, why? | 75wrong_amount_of_cash_received
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Why does my account not accept cash deposits? | 7balance_not_updated_after_cheque_or_cash_deposit
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Where is my new card? I have been waiting a week! | 12card_arrival
| [
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What currencies do you do exchanges for? | 37fiat_currency_support
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How can I edit my personal details? | 31edit_personal_details
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We need both a visa and a Mastercard. | 73visa_or_mastercard
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Why was the exchange rate different when I withdrew my cash? | 76wrong_exchange_rate_for_cash_withdrawal
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will i be able to open an account for my daughter | 2age_limit
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From where can I withdraw? | 4atm_support
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What is stopping my money from transferring? | 36failed_transfer
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How can I freeze a stolen card? | 42lost_or_stolen_card
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] |
I think my transfer was declined, but why? | 28declined_transfer
| [
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How do I accept exchanges to EU? | 37fiat_currency_support
| [
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I tried to make a transfer and it was declined. Why? | 28declined_transfer
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How do I order a virtual card? | 41getting_virtual_card
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My account has a weird withdrawal. | 21cash_withdrawal_not_recognised
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Google pay and top up, I want it, can I get it? | 3apple_pay_or_google_pay
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How long do card transactions take to clear? | 46pending_card_payment
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Where should my card work? | 11card_acceptance
| [
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My cash withdrawal charged me the wrong exchange rate | 76wrong_exchange_rate_for_cash_withdrawal
| [
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I found my card, can I add it to the app? | 14card_linking
| [
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Can I use my American Express stored in Apple Pay to top up? | 3apple_pay_or_google_pay
| [
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I have been charged a fee for paying with card | 16card_payment_fee_charged
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I lost my wallet today with all my credit cards. Will you please block the card and send a replacement? | 42lost_or_stolen_card
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Is my card usable anywhere? | 11card_acceptance
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My ID won't be verified! | 68unable_to_verify_identity
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my daughter needs a card, how do i add her? | 40getting_spare_card
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A wrong exchange rate was applied to a transaction made abroad. | 76wrong_exchange_rate_for_cash_withdrawal
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Tell me why my virtual disposable card won't work. | 72virtual_card_not_working
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Why did I only get $20 when I tried to get $100 | 75wrong_amount_of_cash_received
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Why was I charged extra for transferring money? | 64transfer_fee_charged
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Why doesn't my balance reflect my transfer | 6balance_not_updated_after_bank_transfer
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why was my transfer declined | 28declined_transfer
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Is there a way to revert my transaction from this morning? | 9cancel_transfer
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Is there a reason why my transaction is taking so long? | 66transfer_not_received_by_recipient
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Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay? | 20cash_withdrawal_charge
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I deposited a check but my balance is still the same. | 7balance_not_updated_after_cheque_or_cash_deposit
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For what reason was my transfer declined? | 28declined_transfer
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I have a transfer that's pending and wanted to know how long it is going to take to process? | 49pending_transfer
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How do I deal with a blocked PIN? | 50pin_blocked
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I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it? | 42lost_or_stolen_card
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Is there a way to transfer funds directly from my card? | 62topping_up_by_card
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My account is blocked, how do I log in now | 50pin_blocked
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Why did I get blocked? | 50pin_blocked
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A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure? | 29direct_debit_payment_not_recognised
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Do all ATMs take this card? | 4atm_support
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I want to know if there is a maximum I can top up. | 60top_up_limits
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If I need to exchange currency is there an extra fee? | 32exchange_charge
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I would like to exchange some currency. | 34exchange_via_app
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