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2023-03-12T10:13:21-04:00 | Desktop | 1 | review | Silver Cris lounge at LHR disappointing, busy so running out of beers and not replenished. No newspapers; meant to be downloadable but nowhere to found on SA website, online agent couldn't help at all.
The legroom arrangements on A380 and smaller plane Singapore to Christchurch very strange, legroom is at a diagonal for horizontal recline.
Entertainment system on A380 is touchscreen with auxiliary handheld tethered controller, the touchscreen element is removed on the smaller aircraft and then very awkward to navigate remotely.
Food offering distinctly average, cheese course came with two small wrapped crackers.
Lamb curry chosen on one of the return legs was both tough and tasteless.
On the plus side the cabin crew were very pleasant and provided a decent level of service. | Underwhelmed compared to expectations | 1 |
2023-03-10T03:54:19-05:00 | Desktop | 2 | review | Flight booked for travel in May.
Usually cautious, I advertently called a scam travel agency disguised as SA inquiring on how to complete the name fields on their website.
By the time I realized I was being scammed, they had already gotten my booking reference number and last name.
Lesson learned.
The scammer did not have my credit card details but had access to my reservation and could change or cancel my reservation at any time.
I pleaded with several SA agents to protect my booking reference by adding a password or change my number to no avail.
Finally, I was lucky to have this amazing SA agent take my call.
He was very cordial. When I explained what happend, he submitted a request to a change my booking reference number. He called the next day to confirm approval of a new number and patiently went through my reservation to be sure the information was accurate.
Wow! I'm so grateful this kind agent went out of his way to help! | Customer service rep. commended | 1 |
2023-03-08T23:42:55-05:00 | Desktop | 2 | review | This was a short haul flight but still of enough time to impress us very much. From check in till disembarking it was just about as good as an economy flight can be.
Check in was smooth and professional, the plane comfotable and the entertainment system great.
Best of all was the food which was better than some business class flights we've had.
All in all a great experience. | Very Impressed | 0 |
2023-03-08T13:44:48-05:00 | Desktop | 0 | review | Mid trip while in Lucknow Taj Hotel, I became extremely sick and was hospitalised from 2 Oct 22 to 9 Oct 22. tried to contact SQ Delhi office, Sydney office and Singapore office for emergency evacuation to Australia for enhanced medical treatment. Nobody will pick up the phone anywhere. even my Agent in Delhi tried to no avail. went of live chat to see if any help could be obtained. the chat person involved did nothing. Did not even get a call from any ground agents anywhere.
my original return date was on 18 Oct 22 from Bangalore but my wife and I wanted to return urgently to Sydney, Australia. Singapore airlines did not care.
I had to go back to help section to get a wheel chair from Airport to Plane but very very difficult to arrange.
Sri Lankan Airways wanted $16000 per person for one way trip to Sydney.
I was lucky because of the Hotel Taj Lucknow. they took me to Medanta Hospital, one of the best, received very good care and the infection was brought into control after 4 days and stayed further few days for observation.
Hotel Taj made life bearable for my wife and they became her family while I was in hospital.
I flew Air India Business class to Delhi and then to Bangalore still under observation of the Medanta Group and Taj Hotels. My agent Luxury India Tours worked very hard for me without charging anything extra.
finally made it Sydney on 20 Oct 22.
Up till today I have not received a feed back to my write up to SQ. slogan is SQ CARES.
But the cabin crew were very good to us from Bangalore to Singapore and Singapore to Sydney. My request for bed was done quickly so that I could rest asap. I still fly SQ. Our whole family went to Singapore and Bangkok in Dec 22 but had a very bad experience at Sydney check in.
We are still flying them on 21 March 23 to Japan Via Singapore and returning Via Singapore with few days there.
SQ ground staff must lift their game and really show care. Only Slogans don't work
It is the care and service shown by the Cabin Crew who make the passengers fly them again and again.
Thank you | care given airline during very serious Hospitalisation in Lucknow | 0 |
2023-03-08T12:38:45-05:00 | Mobile | 0 | review | Business class flight, asked them when we hot our Kris flyer point report why we had zero.
6 months later still no points after going back and forth with repeated information requested.
We have given up just not worth the stress, robbed and disappointment all round.
Do not recommend Kris or Singapore airlines, very average. | Kris flyer experience | 0 |
2023-03-07T22:43:09-05:00 | Mobile | 2 | review | Singapore airlines has very clean planes. Service is impeccable.Host and Hostess are very friendly and service oriented. Only problem I felt was landing of the plane in Siem Reap. Plane landed with a big thud. I don’t know if it was pilot’s fault or the runway at Siem Reap Airport has issues. | Wonderful Airline | 0 |
2023-03-07T22:11:21-05:00 | Desktop | 2 | review | Having read reviews in advance I was a little concerned that my SIA experience would not live up to expectations …….. I had nothing to worry about.
Economy extra leg room LHR to SIN with a 4.5hr layover then SIN to AKL ….. same on return but with a 4 night stay in beautiful Singapore.
The service levels throughout were excellent from the cleanliness of the cabin, the poised & professional cabin crew who work very hard, the food service and quality right through to baggage handling. Everything worked like clockwork without a hitch. Wherever possible SIA will be my carrier of choice in the future. | Excellent, no hesitation in flying SIA again | 1 |
2023-03-07T17:34:11-05:00 | Desktop | 0 | review | Booked a flight from Vancouver to Tokyo October 2022 through a travel agent. After 2 weeks of being asked to accept changes to the flight Singapore Airlines cancelled my ticket with no explanation. Was offered a refund but told it would take 12-14 weeks to receive despite being Airline being required to refund within 30 days by law. Still no refund and customer service just respond with generic "we've passed your information on to the relevant team".
Avoid booking with them if travel time and money are important to you | Airline cancelled my fight, still no refund after 5 months | 0 |
2023-03-06T17:44:14-05:00 | Desktop | 0 | review | I have flown regularly with Singapore airlines for 25 years. Sometimes 5-6 times a year. Many times in the past I was given complimentary upgrade to business class.
Things have changed.
Beware of flights with their partners Vistara.
I booked round trip tickets with Singapore airlines from SFO to Delhi for the return from Delhi to Singapore they used their partner vistara. Vistara had mechanical issues and did two selfish people wandered away from the plane. Both conditions resulted in many people missing their connecting flights.
Vistara claims they need to take responsibility for it yet there are no flights in economy. There are seats on a flight in 8 hours from now but they are premium economy and Vistara says they can try and get us on that flight but we need to wait 5 more hours for confirmation, after already sitting at the desk for two hours with no clarity.
I’ve called Singapore airlines as that is who I booked my round trip ticket to and have had to call repeatedly to request a supervisor. Finally I have found a mild level employee who said he will see if he can get us an upgrade to premium economy so we can get on the flight and not have to wait another day or two.
Singapore airlines refuses to put me on the next flight without me paying for the upgrade to premium economy for both my son and I.
Extremely disappointed, once an amazing accommodating airline has degraded to corrupt Penny pinchers with no regard for their passengers time. The other solution is a 24 hour wait to get on the same flight.
Greedy Singapore airlines has lost a lifetime customer. | Once the 5 star option now BEWARE | 2 |
2023-03-06T13:52:02-05:00 | Desktop | 2 | review | They are the best in the world. I travel on all different airlines and have been in search to find my perfect airline. Finally my journey ends with Singapore Airline. I am now only going to be flying on SQ for the rest of my life
Besides complimenting on all your staff who I encountered throughout my different SQ flights that I took, I have to mention the flight crew (Lisa NG, Alla, Michelle Tan & JJ) on my flight to Singapore from Frankfurt. My small earbuds fell into the gap between my seats and the effort that was put to find them was extraordinary and finally they could find it. Then I was missing a small pouch with all all cables which I could not locate. Even after the flight crew came and searched it could not be found. I had given up; thinking that i must have lost it the last lounge I visited. Later after about an hour, NG again came and asked me if she could help and figure out where i could have left it. Then I realized that it was tucked into the dark corner below the SG headphones. This is what I call customer service. Perhaps the best in the world. I wish Singapore Airlines all the best and wish them success. I am now your b | Wonderful Service | 0 |
2023-03-06T01:06:08-05:00 | Desktop | 0 | review | Trying to find out about alcohol restrictions on checkin luggage. Nothing on the website. Tried calling customer service in London and in Singapore - automated messages and it is frustratingly circular - after having pressed numerous buttons it left me only with 1 option to send an sms to my phone with a link to the website which has no information on it!
Can't speak to anyone - that was 30 mins i will never get back. Please can someone tell me where to find this information??!! | Poor customer Service over phone | 0 |
2023-03-06T00:57:03-05:00 | Desktop | 2 | review | Perth to Hanoi via Singapore return in economy seats for 4 adults. Paid an eye watering amount for 4 tickets one of whom required extra lounge room ($400AU extra for al 4 flights).
All4 flights were on time, boarding was explained and staff enforced the correct process.
On two of the four flights the stewards moved inappropriate passengers from the emergency exit (both with significant mobility issues) . Thank fully on the flights there were seats spare in the bulk head that they were able to move to.
As someone with a significant fear of flying I was pleased that on all four flights the pilots introduced themselves, their co-pilot and the head steward before we began moving.
3/4 planes were very clean and the bathrooms were kept tidy for all flights. The return flight from Hanoi to Singapore my tray table was covered in spilt coffee and had obviously not been cleaned - the plane had arrived late from Singapore and given the return flight was like a roller coaster I could understand what happened.
Food - the smaller meals ("new' lunch box style) on the Singapore to Hanoi route were actually far tastier than the full meal option on the longer flight. The vegetarian in our group was very happy with their meals.
A good quality post travel covid experience | Expected service and on time | 0 |
2023-03-05T23:17:14-05:00 | Desktop | 0 | review | Booked a flight 3 months in advance and ever since it’s been an unending series of emails stating that something had changed. Breaking point was when I received a notification stating not only will my first leg be departing an hour late but that my second leg would depart 5hrs sooner; leaving me less than an hour to make the connection. Upon requesting a solution from the airline they offered an alternative option, after promptly confirming I would be happy with this option it took them a week to respond stating that this option is no longer available to me. No reason given as to why, and stating that they can give a refund instead to book another date of travel. Flights have gone up since I booked so this will still result in an overall monetary loss, I’ll be taking my refund and booking with another airline. | Nothing but agro from the get go | 0 |
2023-03-05T10:48:20-05:00 | Desktop | 0 | review | I was given a seat on my flight which must have been the worst seat on the plane, it was almost in the walkway and I could not stretch my legs out at anytime. 4 times during the flight I had my leg kicked and stepped on by the cabin crew, the never seemed that bothered abou in on one of there staff was rather rude.
I wouldn't have minded so much but I had recently had knee reconstruction. | One of my worst flights | 1 |
2023-03-05T08:15:14-05:00 | Desktop | 1 | review | What happened to Singapore Airline? My flight out from London to Christchurch was fine - very good for an economy class flight, as was the flight from Christchurch to Singapore, where I changed planes. Then came the 14 hour flight to London. It was 14 hours of torture and discomfort punctuated with very poor food. ( Dry and overcooked pasta and chicken breast, no sauce, and veal sausages for breakfast. No vegetarian options, and they ran out of white wine}. The seats in the new airbus are tiny and the legroom is very limited, jammed up against the seat in front. I’m 174 cm tall and not overly large. It was comparable to China Southern, which is a lot cheaper and does not pretend to be a premium airline. I’ve done this trip several times on Singapore, but I think I have to reconsider using them. I’ve had severe back pain all week, since this flight. And when we got to Heathrow, there was a long wait for baggage as the airline didn’t have the resources to unload the baggage, so a 40 plus minute wait for most passengers, without explanation or assistance from the airline, and I had to pay an hours wait time to the car service I booked. | Unpleasant uncomfortable new long haul planes | 1 |
2023-03-05T01:05:28-05:00 | Mobile | 0 | review | During check-in at Sydney Airport, I requested the agent to seat my wife beside my 6 year old grand daughter and me to be seated in her seat 17K.
Our original seat whilie booking were 16A, 16C and 16D. SQ reseated us to 17 D and K wothout any valid reason, and left my grand daughter alone with a unknown gentleman. I argued like hell that SQ had split the family in 3 different seats and left my grand daughter in unsafe condition. Finally SQ seated only me beside the grand daughter.
Our family tradition is that the mother, aunt or grand mother will take the girl to rest rooms and take care of any assistance.
That is the reason I requested for my wife to sit beside the young girl.
The agent was very sympathetic but she lacked authority to reseat us.
She called her supervisor a Catherine. Immediately she arrived at the counter, she questioned me in loud and arrogant voice as to why a change was needed. I explained to her that full details were given to the agent. She ignored that and again in the same demeaning voice asked me to explaint. I tried to but she became very angry and said she would call authorities and then she made a loud remark that she will not speak to me anymore. She asked if any other person can answer her questions about my booking. Monica Singh answered the rest of her questiones and the seats were then changed. She never asked her agent to explain as to why she was called there.
While this was happening, the original agent Linda was shame faced and could not look into our faces.
She apologised about 5 times about her supervisors behaviour.
I asked to speak to the SQ Sydney Manager of the day. The agent Linda informed me that he will come and see me in the lounge.
We waited for a few hours but no sign of the manager.
During the flight I related the story to a senior attendent and she could not believe her ears. The matter reported to the Cabin Head and it was logged in the log.
I put a comlaint feedback to SQ Kris flyer and advised that I should never face that type of person again and Our next trip was to Japan with SQ in March 2023.
On this trip our family had spent more that $33,000 to travel Business class for my Grand daughters birthday. That supervisor should never be near business class people.
But the cabin crew after learning the reason for the trip made my grand daughter feel like a celebrity. They arranged for birthday card, cake, gift and full birthday song in flight.
The Captain of the flight made her feel very good later on the groung and had 2 photos taken with her.
Till today SQ Management have not come back to me at all. No apology or what action they have taken.
What makes it worse is that supervisor asked us to swap seat on Board. She should have known the regulations:
I.In event of turbulence we have to return to our original seats. This would have happened many times during that flt.
2. In event of an accident the ID of the person is done by PNL first. Ours would have been mixed.
3. By refusing to talk and confirming the passengers answers the agent had broken the carrier, the IATA and Australian CASA and Singapore CAAS rules. So it becomes a reportable incident.
4. SQ says they care but it seems like it is a good slogan but lack any good action. They have remained silent so far. I asked for a feed back again but nothing. Another story next entry.
5. We the whole family fly SQ everywhere even if the trip is longer. The cabin crew make our trip very very good and that is the main reason we fly SQ.
I will give a similar but worse story about SQ Management in future write up. | Check in at Sydney | 1 |
2023-03-04T22:38:57-05:00 | Desktop | 1 | review | Excellent service from Singapore airlines in Australia, but Manila terrible. Luggage tagged to Melbourne instead of final destination of New Zealand and told to claim and re check in there, but I didn’t have a visa to enter Australia so could not pick my luggage up and hence missed my connecting flight as there was arguments between Singapore airlines and Air New Zealand of who was responsible for this . The fault was Singapore airlines in Manila should have checked it right through to NZ Thank god the girls at Singapore Airlines in Melbourne were absolutely fantastic!! Arranged nice hotel accommodation for me , meals taxi service , and got my on another flight the next day they were brilliant !!!! Can’t praise them enough, very very professional. But as for Manila , they really need some proper training!!!!!!!! I won’t be using SIA to fly SE Asia again. | Luggage checked through incorrectly | 0 |
2023-03-04T22:25:23-05:00 | Mobile | 0 | review | Firstly 1 star cause i cant put zero
My family and I travelled to the Philippines via Singapore ?
To start with a stupid little man split my family up
When we realised we talk to a supervisor who said it would be fixed at the boarding gate.
It wasn't, we spoke to someone again and we were assured we could sit together ?
We couldn't.
I took it upon myself to sit with my family, the guy who's seat I took was very understanding and sat in my seat.
That was just the 1st leg.
We had similar problems on the 2nd leg.
I was not expecting to be blatantly lied to not once not twice but 3 times.
We won't be using this s##t show airline ever again.
I was full of praise for this airline before covid.
Now the food I wouldn't feed to a dog.
How times and standards have changed, not for the better.
There are plenty of choices out there do yourself a favour and steer clear of these people. | Poor service, Liars and generally disgusting | 21 |
2023-03-04T17:14:33-05:00 | Mobile | 0 | review | It’s extremely disappointing that an airline like Singapore airlines has not responded at all regarding late baggage & broken golf club! My review & 3 emails to Singapore Airways customer service is silent. Not exactly the so called high customer service they market themselves 🥵🥵🥵 | Zero reply from Singapore airlines since 22nd December 2022 | 1 |
2023-03-04T06:45:26-05:00 | Desktop | 0 | review | On 24th of December 2022 my parents were supposed to land Sri Lanka to Celebrate Christmas with the family. They are very old and my mother requested Wheel chair assistance as she can’t walk properly. Also both of them are diabetic patients. When buying tickets I paid a higher rate to get the shortest transit flight. However, when they landed Singapore they were informed that the plain was cancelled. They had to stay in the air port lounges for more than 24hours. They were not given Airport hotel room or food. Luckily my father had some dollars with him to buy food. Till to date Singapore airlines haven’t apologise or reimburse the expenses. I thought Singapore airline is an airline that I could rely on. However, this airline does not care for their customers anymore. My parents had to spend the Christmas sitting in an airport lounge. | Airline cancellation (SQ469) without prior notice | 1 |
2023-03-03T09:51:07-05:00 | Desktop | 0 | review | We had a poor flight from Manchester to Melbourne on 30th November 2022
Without going into details the flight back was worse
The inflight tv screen was rubbish
The food was poor , and considering the extra cost
It was not much better than basic economy,
I certainly won’t be flying with Singapore Airlines ever again | Holliday return | 1 |
2023-03-03T03:30:45-05:00 | Desktop | 2 | review | Our first time on SIA. LHR to Phuket return via Singapore. It was a lot of flying time, going so far past Phuket, but the onboard experience was pretty good for Economy, A380 out, A350 back. The cabin crew, food, drink and entertainment systems were all excellent. So why are we unlikely ever to fly SIA again? They cancelled our return flight from Phuket (well before we flew). We were then faced with a 14 hour overnight wait in Changi airport. We had booked an expensive room in the T1 Aerotel but canclled it when friends said the rooms are freezing and they don't bother to open their main attraction, a rooftop pool, until the afternoon. When we arrived at Changi the night before our London flight, cutting short our Khao Lak oliday, we were incensed to see that SIA had much earlier LHR flights they could have switched us to, leaving at 01:15 (perfect) and 09:00 (much better than our afternoon flight). But not only had they not bothered to do that, they were impossible to contact, telling us to go via our travel company! That is bad on so many levels when it was SIA who had deliberately (or incompetently) failed to switch us to a much more convenient LHR flight. Our 14 hours overnight was hell. We were lucky and got two recliners in the T2 Snooze Lounge. But the airport authorities decided that 3am would be a good time to wake up the snooze lounge with incredibly loud drilling and banging directly above. When that stopped around 5am the kitchen staff in the adjacent Ambassador Hotel propped open the fire escape door betweem them and the Snooze Lounge and keep everyone there awake until dawn. So no SIA, we will never forget the way you casually inflicted a gruelling 34 hour door to dor endurance test on a couple in their 70s. And certainly not the way you simply refused to listen to us. You did send a satisfaction survey to us but when I got to it, just a couple of weeks later, you'd expired it. No, not at all satisfied. | Good in the air, appalling otherwise | 0 |
2023-03-02T17:32:11-05:00 | Desktop | 0 | review | I have never experienced such poor call centre/customer services in my many years of travel. Unfortunately, I left my laptop prior to my flight to Singapore in Terminal 2 at Heathrow airport. On arriving in Bali, I immediately contacted Singapore airlines only to discover that I was unable to speak to any member of the Singapore airlines team at Heathrow and all my calls were diverted to the Philippines call centre. Despite me being in daily telephone contact with the call centre and reassurances my case had been 'escalated' and my laptop would be delivered it never arrived. I had also sent a number of e-mails to them and had no replies from them until two weeks later where I was advised to contact Lost and Found at Heathrow airport. As a consequence of the important information, I had on the laptop I missed several important businesses meetings. The real issue for me was the total lack of communication and clarity from Singapore Airlines. | Lost laptop | 1 |
2023-03-02T16:26:53-05:00 | Desktop | 0 | review | Rude of indifferent ground staff. Use really dirty lounges for long haul flights. Their Singapore located lounges are horrendously over crowded. Not an airline to use for business | It’s really disappointing that such a long haul airline has such terrible ground service. | 1 |
2023-03-02T00:54:57-05:00 | Desktop | 0 | review | My flight on February 18th shows how bad service has become since I flew with them in 2020. A flight of more than 14 hours. Two meals served of poor quality. One snack in between. I had to go back to the rear to get some water because no answer to the call and found the flight attendants eating. I hardly ever saw an attendant in between meals. Uncomfortable seats. Wi-Fi did not work for me. And this flying from their home base. The Singapore airport is amazing. It deserves a better home airline than what this has become. | Severe drop in quality. | 1 |
2023-02-27T05:51:07-05:00 | Desktop | 0 | review | Absolutely appalled by what is supposedly the best airline in the world. We booked our flights for our honey moon in July ‘22 and upgraded to extra legroom (my soon to be husband is 6”6 so a necessity for 16 hours of flying). A month ago we just an update that the flight number had been changed but notice that anything serious had happened. When looking at details to plan hotels I noticed that the outbound flight had been moved from Singapore to Manchester, leaving us for 52 hours in Singapore airport with no compensation, no hotel and no information. After complaining they were able to move the flight from Bali to Singapore out by a day leaving us for 5 hours in the airport but all legroom seats had been taken.
Again no compensation offered however they did say they could offer a complimentary refund on the legroom upgrade that we wouldn’t be able to use for the outbound flight… which is incidentally a legal requirement as they have not honoured the service paid for.
We will not be flying with Singapore airlines again and unless they can resolve the issues we’ve had so far, we will be requesting a full refund. | Never again | 1 |
2023-02-26T19:06:59-05:00 | Desktop | 2 | review | We forgot to make this review during our trip and realised it was too late when we returned. But myself and my partner wanted to say a big thank you to our stewardess who looked after us throughout our flight, going above and beyond to keep us entertained. Even when we were waiting for our bags she kept us company.
Thank you Summer, we had a great trip with you, and my girlfriend had a great time meeting my family. | A long fight made short due to wonderful staff | 0 |
2023-02-26T11:09:47-05:00 | Desktop | 2 | review | Booked a flight from the USA to Germany in February 2023. The flight was seven hours. The flight attendants were very attentive and made the long flight bearable. | Pleasant long flight | 0 |
2023-02-25T07:26:29-05:00 | Desktop | 0 | review | Flew from Munich to Sydney
Premium economy
Don’t waste your money
Only thing extra is the seat was bigger
Food awful
Toilets from Singapore dirty no toilet paper
Crew all chatting in the galley
Dreadful service
I would never pay that again
How Singapore Airlines has fallen
Don’t ever fly them again | Service | 1 |
2023-02-25T00:41:24-05:00 | Desktop | 0 | review | Booked a flight 6 months ago from London to Cebu with a stopover in Singapore, only when i when to check-in online 2 days before my flight did i see that another stop had been added in the Philippines without my knowledge, Called customer services and they had no idea why this stop had been added suggesting that it might be a refuelling stop(30 mins from my final destination) It was not, so we had to get off this flight and wait in the airport for 20mins only to get back on the same plane and continue to Cebu Poor service all round | Additional stop added to my itinerary | 2 |
2023-02-24T20:59:58-05:00 | Mobile | 2 | review | Thank you Maxine, Cindy, Fahrin, Rachel, Darren and Kim for making this long flight such a pleasant experience. | Superb | 0 |
2023-02-24T13:26:19-05:00 | Desktop | 2 | review | Flew over to Singapore in economy. I am tall, and seat space was an issue though the seats could not recline much, which was useful.
Screen was great for entertainment.
Food was good, some of the best for long haul, though for such a long flight only food runs, with no separate drinks. Limited alcohol (no jack daniels).
Staff were fine…
Needed to go and requests more food and drink if required, and they tried to limit extra drinks
Perhaps n the past best airline, but Middle Eastern airlines more superior. | Perhaps not the best on the world, but still very good | 1 |
2023-02-23T12:03:37-05:00 | Desktop | 2 | review | Flight was fine, food ?? dinner ok, breakfast not so. Attendants were fantastic. Bags missed flight but were waiting for us, at our hotel, the following morning. Excellent communication with staff at airport. Flew on to New Zealand and had the same great service. Would recommend them to all. Best customer service bar none. | Almost made me enjoy flying | 0 |
2023-02-22T21:32:09-05:00 | Desktop | 2 | review | First time flying with Singapore Airlines on my way to Sydney, Australia. The service, the crew, the seat comfort, the entertainment, cabin appearance an cleanliness - all great. One thing that bothered me - my flight departed Singapore at 01:30AM local time en route to Sydney. After about 2 hours after take off, I wondered if any food service was going to happen. I walked to the galley and asked one of the crew and was told that they do not serve any food on the Sydney flight after take off, and the ONLY service (on a 9 hour flight) would be before landing. I thought that wasn't quite acceptable. Many, many passengers, including myself, had been travelling for a very long time and some food would've been good. | Expected a little better | 3 |
2023-02-22T01:05:54-05:00 | Desktop | 1 | review | Outbound journey very good. Return from Singapore to LHR was average at best. Minimal room between passengers. Error on their behalf loading dietary requirements for one leg of the journey and the”adhoc” or replacements were very poor, expected a much higher standard. I also overheard other unhappy passengers. | Disappointed | 1 |
2023-02-21T23:23:26-05:00 | Desktop | 0 | review | Took a midnight flight from Singapore to Sydney with my pregnant wife. During the flight, the man in front of us was very aggressive for some reason and kept on reclining his chair and rocking it to annoy my wife who was sitting behind him. As my wife preferred an aisle seat, we asked if they flight attendants could speak to the man or switch my wife's seat with someone. They attendants said that because the man was so aggressive, there was nothing they could do. So I gave my wife the middle seat instead and which made her feel claustrophobic. I asked the attendants again if they could switch her seat but because it was a fully booked flight, there was nothing that they could do. I am quite disappointed with Singapore Air because we had heard such great reviews about their service.
I also contacted Singapore Air directly via phone, email and web form - all of which have been ignored. | Did Not Even Try to Help My Pregnant Wife | 2 |
2023-02-21T07:04:54-05:00 | Desktop | 2 | review | Since my last review in 2018 and with the pandemic situation now under control, I have initiated my traveling again.
This time, I have opted to travel to London with my family. I have decided to travel via Singapore Airlines again and I must say it was a right decision. The in-flight service was excellent. The staff in attendance, in particular Yvonne Chua was indeed very resourceful, accommodating and service oriented to the needs of the passengers.
The flight was smooth and comfortable with our meals well taken care off, even though I have certain diet restrictions. The stewardess (Yvonne Chua) was very careful in serving what I was able to consume by checking with my family members before they serve it to me.
The impression I had is that Singapore Airlines has been very consistent in maintaining its high standard of service. The announcement over the PA system by the Captain was very clear and precise. He even announced that this was his last flight as pilot upon landing as he was retiring. The passengers acknowledged and clapped after his announcement.
i believe there were quite a number of Senior Citizens on the plane. It would be great to have a variety of oldies in terms of movies and music/songs for selection.
Food wise is acceptable but could be better. The Cabin Head did make an effort to explain in terms of how the food was prepared. My family members loved the satay provided and they did not hesitate to give us a second helping when we requested (unlike other airline refusing outright).
All in all, an enjoyable flight with the flight steward and stewardess gave us a helping hand by taking some photographs of us for memory when we boarded. | World Class Airline | 1 |
2023-02-21T02:53:52-05:00 | Desktop | 2 | review | What a terrific airline. always on time, they give you 30kilo's luggage allowance just by booking a flight, on board entertainment with movies are great, food is ok, staff very professional and helpful.
Check in is quite easy.
There are a couple of 0s:
Like all airlines the legroom is not good at all, the seats are not totally comfortable but they do supply a blanket, pillow and earphones all of which you have to pay extra with Jetstar.
I was also disappointed even though I believe I booked my flight quite early, the exit row seats had all been booked only to find on each flight old couples, small people or exceptionally obese people sitting in those aisles.
I asked staff if it still the case the exit row seats are for customers who can in the event of an emergency to get the door open and they confirmed it is still the policy.
Well I am glad we didn't have an accident. These people in no way could assist and in fact would need assistance. | 4 flights in two weeks, Everyone on time or early | 0 |
2023-02-20T16:13:33-05:00 | Desktop | 0 | review | My experience at the hands of Singapore Airlines on my outbound trip was so appalling, I felt I should be fair and review the return trip.
The check-in and boarding were slow for the flight from Bangalore to Singapore SQ509, probably because of only one aisle on a 737. The 4 hr. trip in Economy was alright, but only 2 washrooms for 138 people plus crew? The flight and lunch were far better than anything on the outbound flights. The flight was a little late leaving but made up a little time for our arrival in Singapore.
Boarding on the Singapore –Sydney flight, SQ231, was chaotic, the tannoy system was like an old British Railway Station, incomprehensible, so crowds were continually rushing to the gate thinking their seats had been called. Once on board the A380 was the most comfortable aircraft so far. Unfortunately, after a very quick whip round with water and juice the crew disappeared for about 5½ hrs. surfacing only to serve breakfast. Breakfast was average, but edible. The menu and food were nothing special and didn’t make up for the very high ticket price on this trip.
The $3 breakfast at the Noodle and Tava restaurant in Bangalore International Airport the day before put Singapore Airlines to shame. Who checks what passengers are fed?
As an aside, the 5 star facilities in Bangalore International Airport eclipsed those in Changi.
My opinion of Singapore Airlines wasn’t changed much by my return trip. Check for any other options before parting with my money! | BELOW AVERAGE | 1 |
2023-02-20T02:34:44-05:00 | Desktop | 0 | review | I recently flew on flight SQ241 from Singapore to Sydney.
Being Thailand based, I fly very often on this route and the carrier I use are mainly Thai Airways or Singapore Airlines. On my several occasions flying on Singapore Airlines, I experience the same reoccurring nightmare on my inflight experience in economy class that I question their sequence of service in this cabin.
I am not a fussy nor needy traveler, but I have year of travel experience to give an opinion. This nightmare has become unbearable for me and want to share my experience.
We all know that crew members attend briefing, and all crew knows the flight profile of the flight. SQ241 & SQ211 flights, has lots of connecting passengers from India. Lots of special meals, babies & bassinet requests, and wheelchairs etc.
Flight often delayed due to connecting passengers. Understandable.
First meal service begins from the front of economy class cabin. Continental breakfast (no big deal) easy on the crew, drop food trays on tray tables, coffee/tea/juice etc. Special drinks request is still manageable as crew often don’t stock various soft drinks in their trolleys. The crew must run up and down the aisle to get stock for passengers. Yes, I get it when stock runs down during service but not every time a passenger ask for soda water and the crew keep running back and forth. This part I don’t get it.
I have seen in other airlines that I have travelled with has one dedicated crew doing drinks cart (including mixers and cocktails) and one dedicated to doing meal trays. The crew that does the meal services cart than come back to help with drinks services once all the meals trays are on tray tables.
Some airlines have some form of liquid to offer you with your meal tray i.e., sealed cup or bottle of water or a terra pack of juice (something small) to tie the pax for the moment until the drinks trolley comes to their section for more drinks or special drinks.
For the main meal before landing, the crew took a long time to sort out special meals. Seem like there was lots of confusion and missed meals for passengers. The plane was full of passengers from India. They are around me and I can hear their request/demands to why their meals are not served yet and are wrong meals. As confirmed by a crew member when we asked.
I was served my meal 40mins before landing. Being at the front of the cabin, you are being served last because the meal service begins from the back of the cabin this time. We could have been served in a timely manner if your senior crew is organized with their special meals request.
10 mins into my meal, the captain announces to crew to prepare cabin for landing. I had to rush thru my meal and finish quickly. My request for a soda water could not be fulfilled (can you guess why…. crew were trying to feed passengers and clear trays at the same time, plus they do not stock sufficient soft drinks in their trolley.) so I settle for an apple juice. No big deal.
It was in the last 20mins before landing that I saw 3 crew members from business class came to economy class to help the crew to prepare the cabin for landing. Stowing away passenger’s luggage/bags, bassinets, taking food trays away etc. Wonder where the co-operations amongst crews went in the earlier part of the crisis. We understand crews has specific duties to perform but it was a crisis in economy class but no sign of any camaraderie on that flight amongst crew.
So, with that said, we asked to speak with a senior member of the crew in charge of the cabin (red kabeya) but she did not turn up. It took a second request that she finally came to have a word with us.
She knew everything that we had to tell her. She even said that we know more than her and the crew members.
Crew members attend pre-flight briefing, if you know that you have over demands for special meals request what would you do?
Crisis management, getting help from other cabin crew when there is a crunch in Economy class. Is the senior crew in red kabeya afraid that her integrity be questioned or will she loose face because she did not plan her workflow properly? Or that’s our (SQ) procedure and policy, we are adhering to it! (Heard that excuse from a crew member before on other SQ flights to Sydney)
So, in conclusion, Singapore Airlines over the years have hyped up travelers’ expectations when flying on Singapore Airlines. Even more now with this “world class” thing that we see advertised all over the world.
It is very difficult to be reasonable and forgiving even in the smallest glitch that may occur, be it the service or the hardware. It’s supposed to be “world class” and that is everything you do; it’s supposed to be perfection. It’s supposed to be 6-star hospitality.
With no help from social media, lots of good and bad comments are floating out there, some are legit, and some are just pure unreasonable. I am sure you have a team to look at those to decipher and respond.
Personally, I will refrain from flying this route on Singapore Airlines. One less passenger/s will not make a difference to your company’s profitability. One less passenger/s will not make any difference to how “world class” you want to be. It has been an experience/s over time that is unforgettable. | Not so World Class! No so 6 Star Hospatility! | 1 |
2023-02-19T18:18:40-05:00 | Desktop | 1 | review | We travelled on Suite class on SQ A380 both ways to & fro Sin Ldn about 2 weeks ago.
We have also done First Class from Singapore and returned from London in 777 suite pre-COVID before.
This review is a comparison for these 2 trips both Sin-Ldn and back.
Cons:
1) Pre-Covid FOOD served on Board --- We were extremely impressed with our first class trip from Sin - Ldn. I am a foodie. The food served on this leg was very memorable. We always order the lobster from book the cook because my partner loves to eat seafood and for me I was never once impressed with their lobtser served on their business class normaly.
This pre-COVID first class trip meal was the best I ever had on SQ. The lobster was done very well and prepared more extravagantly than what we were normally offered on normal business class. U could tell it's first class with a big difference. Pre-COVID, SQ also offer delicious Japanese Kaiseki Meal on First class which we paired with sake. Really felt like having a Michelin star meal.
- Recent trip on A380 suite from Sin to Ldn. Food in the Private Room was good. We had lobster in laksa gravy. The lobster was fresh and laksa gravy was good. We did not eat much because we have ordered our meal on board from book the cook.
It was a mistake; we should have had our full meal in the private room before boarding the plane because after that all the main courses quality went downhill.
We ordered the lobster and beef from Book the Cook. There is no difference in terms of taste, quality or presentation from the Business Class we flew to France 2 months prior. Very ordinary and was not tasty at all. The beef was overly salted. In fact I prefered the beef cheek I have ordered for our business class to France. Didn't expect the Food on Suite can be so disappointing. Total letdown.
The only saving grace was a delicious chinese clear soup served from Sin to Ldn. The same soup was served on our returned flight and was not tasty at all.
Food on both return flights from London to Sin was not palatable. The mains were bad and the dessert was even worse. i even commented to a flight stewardess that some economy class box meals on regional flights tasted much better.
2) In my opinion the seat for Suite class is not as comfortable as the business or first class seat. The only plus point is you get an extra double bed if you travel with a partner. To be honest I much prefer a business / First Class seat.
3) Business class 2 months ago- Passenger will not be provided with amenity kit if one does not request. Unlike in the past the stewardess will ask if you would like to have one.
4) Suite class Feb 2023 - There is no lip gross in the amenity bag. Luckily I brought one along myself. SQ used to include little crystal fishes' ornament in the past for your collection but now not anymore. There are not many items provided. So please bring your own.
Pro:
1) It's spacious. You will have the feeling that you're staying in a small hotel room rather than on an airplane.
2) Service.
i) Pre-Covid service on First Sin- London was excellent + excellent
returned trip on SQ 777 suite was forgettable
ii) Recent trip to & fro Sin - London on A380 suite, all the crews were very attentive and prefessional.
I flew with my partner. SQ has sent an email to my partner requesting for a review but I didn't received one. Hence this review. | This rating is solely given for the crew's immaculate service & excellent skills of the pilot's on both to & fro trips | 0 |
2023-02-19T13:40:38-05:00 | Desktop | 2 | review | We went on holiday from London to Ho Chi Minh city, transit in Singapore in January and back in Feb, same route. The flight from London to Singapore was exellent. The food and the service were amazing. The flight from Singapore to Ho Chi Minh city was so so, the food was not that good, rushing sevice. The flight from Singapore to London was not as good. The good was terrible, but the service was great. Overall, i think there are rooms for improvement, especially the food. I rate 6/10 | Good service, food could be improved much better | 0 |
2023-02-18T17:46:52-05:00 | Mobile | 1 | review | They didn't serve hand towels when on board. No salads n fruits. No dessert as well. Instead gave you a walls ice cream. They provide reuse blanket from Emirates. (See photos).
Pilot skill was terrible with a heavy drop down landing. And the price is expensive. Overall is overpriced flight | Poor inflight food and landing skill. Used Emirates blanket. SQ 236 | 1 |
2023-02-17T11:01:54-05:00 | Desktop | 0 | review | We booked a flight and was told our flight home was overbooked and we would have to pay an additional $600 to get a seat. We booked this flight almost a year ago and paid extra to select our seats in advance. We were on our way to the airport and had to cancel our vacation that we've been planning for over a year. Thank goodness we didn't get stuck halfway around the world. We are still fighting to get a refund. Airline is refusing to refund the cost of the tickets. I don't yet know if we can get the hotel refunded. (We had travel insurance so we have now referred this to them.) Never fly with an airline you can't trust will get you home. Telling everyone I know about this experience. We are experienced world travelers and this is the worst customer service I have ever seen. Would give 0 stars if I could.
Date of experience: February 17, 2023 | Had to cancel our vacation due to airline overbooking | 3 |
2023-02-17T03:22:32-05:00 | Desktop | 0 | review | I have wanted to travel on Singapore air for a number of years based on reviews online. I have traveled on most airlines worldwide in first class. I purchased a full fare first class ticket. It was a waste of money! The aircraft was very clean and the seat was comfortable. The amenties were cheap and I did not use them. They presented a menu but most items were not unavailable. I have never used the service call button while traveling in First for over 24 years. I used it three times on this flight which was 8 hours long. I chose the "order the cook" meal and the food was awful! There were two passengers that were drunk and extremely loud (I'm surprised they were allowed to board). The flight crew kept serving them vodka even though many of us asked if there could be something done to help with the extreme noise they were making. I do not believe I will ever travel on this airline agin. | Singapore Air isn't what their marketing wants you to believe | 2 |
2023-02-16T16:05:38-05:00 | Desktop | 2 | review | To start with the usual bits, nice comfy seats, decent leg room for economy, good entertainment (plenty to occupy you for weeks rather than hours) and the food was good.
The real wow factor was from our cabin crew: (we got names) Luqman, Eonji, Johaniy, you were brilliant. Liq overheard me make a comment to my wife as we were seating about it being our honeymoon and that was it. We were treated like royalty the entire flight. Lee kept topping us up with complimentary champagne and gave us any extra freebee bits he could get his hands on. The entire crew were attentive the entire flight without being too much. Really friendly, polite and generally very nice people.
And although we got the extra bits we saw them looking after every passenger the same way. Amazing airline and amazing service.
Thank you, you got our amazing honeymoon off to the perfect start | Fantastic! Cabin crew were brilliant | 0 |
2023-02-15T21:22:32-05:00 | Desktop | 0 | review | bad service and bad food very bad attitude of crew...bad food choice n quality .. also hostesses were not friendly specialy to indian passengers | very bad ...airline crew were rude and very extra proud to attend to indian flyers | 1 |
2023-02-15T16:43:35-05:00 | Desktop | 0 | review | Singapore airlines is known to be very strict all around, which is great in terms of flight safety. I enjoyed the feeling of safety and comfort during the flight.
However, I’m not sure I’d recommend them otherwise, at least not for premium economy. I flew once on regular economy and it was okay.
However, my flight in premium economy was disappointing. Cathay is MUCH better for this class. Seats are much wider and have a much greater foot rest extension on Cathay. Your feet barely lift off the ground on Singapore Airlines. As well, Cathay has much better food. SA food made me very sick. Cathay also provides a welcome drink and amenity kit. I was very disappointed because SA advertises that they give this to premium economy, yet I did not receive either.
To top it off, flight attendants decided to come up with a crafty lie once they were caught being racist :) | Safe but not great | 1 |
2023-02-15T00:21:55-05:00 | Desktop | 2 | review | The flight was reasonable, the flatbed was very hard and not comfortable to lay on, it was better to sit in a more upright position. The crew was nice and that seems to be the norm on Singapore Airline flights.
The food was pre-selected (noodles) for both of us, but not nice at all, noodles were hard and tasteless. We could not eat it.
A wheelchair was available in Sydney
Out of the 4 flights, this was the worst, unfortunately. | Flight on SQ 231 | 0 |
2023-02-15T00:14:32-05:00 | Desktop | 2 | review | This experience started with the Lounge at Bangkok airport. Here it is very peaceful, plenty of appetising food and a good selection of beverages.
A wheelchair service was again provided.
The flight from Bangkok to Singapore was extremely pleasant, the crew was extremely friendly and seemed to have a close bond with each other, great to see.
Our food was pre-selected but well below our expectations, the only downer on this trip. | Flight on SQ 713 | 0 |
2023-02-15T00:05:55-05:00 | Desktop | 2 | review | The flight was pleasant and the meal was tasty. The crew was friendly. This was only a short flight.
Luckily a wheelchair was available on arrival in Bangkok and a long walk was made easy for my wife. The wheelchair attendant even took her out to the taxi, great service. | Flight on SQ 712 | 0 |
2023-02-15T00:00:31-05:00 | Desktop | 2 | review | The flight to Singapore was a pleasant experience. The food was good. The crew was very nice and extremely helpful, smiles all around.
However, this good feeling was spoiled on arrival. We pre-booked a wheelchair for my wife to take us through transit, NO wheelchair. The guy who was in charge of this was more concerned serving a group and told us my wife was not on his list. Resulting in a very painful long walk for my wife. | Flight on SQ 212 | 1 |
2023-02-14T22:54:28-05:00 | Desktop | 2 | review | After reading some 0 reviews I was concerned about flying but I certainly should NOT have been. The service was second to none. The staff were very professional but o friendly and nothing was too much trouble. ?the beds were comfy, there was plenty of room and the entertainment choice was wide and varied with recently released films for February 2023 available.
Would highly recommend this company | Wonderful service | 0 |
2023-02-14T15:31:03-05:00 | Desktop | 1 | review | I fly internationally on long-hauls from Aus to Europe annually. Have used 5 different carriers over 13 years, this is the 1st time with Singapore.
The 2s, the aircraft over 2 legs, (A350 + 787) were in good condition with good entertainment systems
But the food...
1st leg approx 7hrs. A bag of dried peas, and then a lunch tray table that was half empty, Nasi Goreng. Soggy chicken pie prior to landing.
2nd flight, a cardboard take-out carton with Beef Ragu, inedible, all fat and cartlidfe. My wife and I were shocked.
Male stewards as arrogant as door-men at a club, females cold, deep sigh when i pressed the call button once to ask for water.
I don't know who to judge: Singapore Airlines for prioritising covid measures (incl their hiring policies) over merit, or the dozens of Aussies who told me with wide-eyed awe that SA were "the best".
Please note, this is my first review of a carrier, I've never bothered before.
But you pay a premium for these guys.
Even if Emirates sits you on a dated 777, and the service is starting to slip, the food is still an easy one to get right
Qatar is still the best all rounder, and Korean Air (while years ago) was a great experience
Just manage your expectations i guess | Disappointingly Average | 1 |
2023-02-14T13:05:09-05:00 | Desktop | 2 | review | In recent times, it's apparent that flight crews are overwhelmed with staff shortages and other workplace issues. It was a pleasant surprise to experience an attentive and 2 crew on Singapore Airlines. It was refreshing to feel like a welcomed traveler on Singapore. | Great Service with a Smile | 0 |
2023-02-14T10:10:08-05:00 | Desktop | 1 | review | Flew from Manchester to Singapore recently on an A350 in Premium Economy and we both agree that this service has gone rapidly downhill since our last flight with then in PE.
There does not seem to much legroom and the seats are uncomfortable especially on a 13 hour flight.
Food was not good either, very poor selection and the 'book the cook' service is not available on this sector which was disappointing.
Did go their offices in Singapore to see how much it would cost one way from Singapore to Manchester.
12,000 sgd!!! Roughly £8,000!!! We declined that.
We have always used Singapore Airlines each time we have gone to Singapore and West Australia and been a krisflyer member for 25 years, they were not bothered, all they want to do is make as much money as they can.
Will use another airline on the future possibly Qatar as a relative using them and say they are very good and accommodating. | Premium economy gone downhill | 1 |
2023-02-12T21:10:09-05:00 | Desktop | 0 | review | Very disappointed it was one of the worst experiences I’d encountered . Was travelling in economy class . 90% staff friendly and approachable the remainder not do . Awful food served unappetising . Not enough water provided overnight cabin way too dark . Walking to the toilet was a trip hazard trailing blankets littering the floor . Had to keep ringing for water as too dark to walk to galley . A bottle of water would have been better . On the outgoing flight on 27th Jan no breakfast served not even a hot drink offered . Will avoid in future | Never again | 1 |
2023-02-12T13:52:02-05:00 | Desktop | 0 | review | While on holiday in NYC in December we logged on to choose seats for our return flight. When we entered our booking details the website responded that our flight had been cancelled. We checked our emails and text messages - nothing.
My wife rang our booking agent who confirmed that Singapore Airlines had cancelled our flight. We asked for a booking on an equivalent premium economy flight on the same day, but we’re advised that none were available.
After a lot of back and forth with the agent we were advised that there were seats available on a Scoot flight (Singapore Airline’s budget carrier). With no other options open to us and commitments back home we had to keep, we agreed and got home OK.
Since then I have been chasing Singapore Airlines for a refund of the difference between a budget grade Scoot flight and the premium economy flight that we paid for, and perhaps an apology for cancelling our flight without notifying us. I have had no response.
Airline says to take it up with the booking agent. Booking agent says it is the airline’s fault for cancelling the flight. Complaint has been referred to some third party called ‘Aunt Betty’ who seem to be some affiliate of Flight Centre.
Singapore Airline’s premium economy service was poor. Conditions were cramped, food was terrible - nothing premium about it. Scoot was even worse - uncomfortable seats and no in flight entertainment. After sales service is non-existent, but they get a gold star for failure to communicate and for giving the runaround.
Avoid at all costs! | Cancelled our return flight, didn’t notify us and now refuse to refund us. | 1 |
2023-02-11T23:55:04-05:00 | Desktop | 0 | review | Everything is getting worse. From the arrogant staff at Changi to the inflight service to the ticket prices this is getting to be a joke. I remember when it was a privilege to fly this airline. It is not just a post-covid hang over. I stopped flying them to Europe as it was impossible to use my points to upgrade. And then walking through business class to find it largely empty. | Bad. From booking to flying. | 1 |
2023-02-11T23:26:26-05:00 | Desktop | 0 | review | One 2 was the flat bed seat. Apart from that the service was very average, the food maybe the equivalent of premium economy at best and the drink (bloody mary) the worst I've had on any airline in any class, including economy. The host even joked that they had to make it from scratch as they did not have any of the pre-made mixer. The only reason I created this profile was to comment on the airline. I avoid them but some routes I have to use them as Emirates does not cover. | Getting worse | 0 |
2023-02-11T13:49:31-05:00 | Desktop | 0 | review | Only one meal on 8 hours flight from Singapore to Sydney 2 hours before arrival. No fruit and desert. I had to ask for coffee else not even drink is given. Its becoming a budget airline. | Food is bad | 4 |
2023-02-10T20:14:18-05:00 | Desktop | 0 | review | Ground crew asked us to check in our carry on as mine was 2 kg over the 7kg limit for international flights. While waiting to be boarded, we confirmed with many passengers whose carry ons appeared large in size and weight. None were asked to weigh or check in their luggage. We were on the airbus that was half empty and overhead bins could easily accommodate our carry ons (as it did all other HUGE carry ons). At the very least, operation is certainly inconsistent.
On a 16 plus hour flight, we were served dinner and breakfast with nothing in between! We had to go fetch for water twice ourselves while the flight crew gathered in the back chatting. Service is slow. The seat is average. Food is mediocre. Male attendant was rude and condescending when asked about food options. Toilet cabinet is small even for my 102 lb size. On the plus side, leg room is better than average.
Would definitely not consider this airline for future travels. | OVERRATED | 2 |
2023-02-10T10:36:44-05:00 | Desktop | 1 | review | SA is famous of its service and safety, but, what happens to the food they served?
Took a round trip premium Economy LAX NRT, speaking of bad menu. For two meals they served the same Bread, salad, and condiments. The main course was the worst I’ve ever had.
On the flight back from Tokyo, chicken or hamburger were the options. The sauce on the rice came with the hamburger was really bad.
Either way i l consumed only 1/3 of the main course. Personally, I usually finish everything even it was considered bad airline food, but this trip, I couldn’t even finish every single meal.
SA needs to have some real chef to look into their current menu. | Food NEH | 2 |
2023-02-10T09:49:01-05:00 | Desktop | 0 | review | We travelled Premium Economy on 6th Feb from Auckland on a 777 Aircraft of Singapore airlines and found the cabin layout very poor, ,in fact the lack of segregation meant that we could have saved money by travelling Economy. The food was poor, service very poor, in fact when served a meal it was lacking two significant components and while staff noted they failed to rectify as promised. The tea we asked for, note not offered, was serve red in a cardboard cup and with powered milk.
The follow on flight from Singapore to London on 6/7th Feb on 380, had a better segregated area, but food still poor. The breakfast offer was limited and basic Chicken and Rice was offered with alternative of Bread Pudding, sausage, beans and mushrooms. Not relative to chant base for a flight into UK.
These flights along with the out going flights displayed that Singapore Airlines Premium Economy service is not worth any more than basic economy. | Poor Premium Economy | 2 |
2023-02-09T23:51:22-05:00 | Desktop | 2 | review | Surprisingly hard and little leg room when flat on the A380. The A350 on next leg was better. I was disappointed to be honest based on the reputation. The service was fantastic but very slow on the night flight close to 2 hours after take off which gave little time to sleep. Food and drink quality was great. Preferred China Eastern for seat comfort . | Hard seats | 1 |
2023-02-09T21:36:01-05:00 | Desktop | 0 | review | The onward flight Singapre-Philippines was cancelled, which can happen. In transit after more than 8 hours, I was offered neither accommodation nor an onward flight, despite my business booking. I had to organized and paid for everything myself. To this day, 5 months later, Singaporeair has not responded to my claim for reimbursement. No more Singaporeair. Spent a lot of money on flights, very shabby service. As long as everything works out, it's fine, money is taken. If there are problems, you don't hear anything more from the company. Never ever again. | Onward flight from Changi Airport to Cebu | 1 |
2023-02-09T08:25:04-05:00 | Desktop | 2 | review | Although I have written several reviews of Singapore Airlines (SIA) before, this review is the first in 3 years since the outbreak of the Covid19 pandemic as world travel had been limited and restricted since then.
As the pandemic has more or less stabilised and traveling has been resumed, I also have restarted my "walk around the world". And all the while, I have been flying with SIA, unless for domestic flights.
So I am sharing this recent flight where I flew in the business class of the A350-900 aircraft.
First, the ambience was great and cosy and seat was very comfortable. I always prefer the Airbus over Boeing as the seat seemed "larger and more comfortable". And indeed it was!
Food and drink wise, very good. I had made my order online and so the crew did not have to ask and served the food to us. They were tasty and nice and during our entire flight, crew kept on coming and asking if we required any more drinks or snacks and making sure we were "well fed". Kudos to the crew team, and of course they were very friendly and polite, not to mention efficient and smiles were always on their faces.
Although the check-in and bording process were a little slow (not to blame on the airline itself but the local staff working attitudes and procedures), the service inflight was totally another story, it was outstanding!
It's a comfortable flight, and also a stable one too! Even my 80+ mum was very satisfied with the entire flight experience as she didn't like to fly.
It's good to be able to fly again and of course great to be back at the Business Class. Moving forward, in 2023, I have plans to travel more with the airlines and "it's a great way to fly, and whose service even other airlines talk about"! | A nice and great flight | 0 |
2023-02-08T14:40:07-05:00 | Desktop | 2 | review | We traveled on EVA from Canada to get to Phuket. We were booked by our travel agent to go to Singapore. Although we only took a short 2.5 hour flight, the service from Singapore Airlines was wonderful. Our flight left on time with great service and even a meal was served during our flight which surprised us as the flight was short. They even offered wine several times during the flight. The plane was smaller and seats not as comfortable as it was more of an “air bus”but for the time spent it was fine. | Excellent flight from Phuket to Singapore | 0 |
2023-02-08T10:19:29-05:00 | Desktop | 0 | review | My flight was cancelled at the airport but the cancellation didn't show up on singapore airs computer system so they didn't believe me and would not rebook me even though my travelling partner was rebooked within an hour. They wouldn't do anything and left me abandoned in a foreign city 30 hours from home with no way to travel. I had to find and pay $2500 for a flight on another airline and travel 6 hours by train to another city to catch it. 8 months on singapore still will not refund me or call to discuss, only standard email responses that aren't relevant to the matter. will never fly with them again | Abandoned in a foreign country | 2 |
2023-02-08T01:28:11-05:00 | Desktop | 2 | review | An absolutely fabulous airline. From staff at the check-in to staff on-board the level of service was absolutely excellent. Singapore Airlines are now my favourite airline for long haul | Absolutely fabulous airline | 0 |
2023-02-07T09:21:24-05:00 | Mobile | 0 | review | We have flown Singapore Air a lot of times over the last 20 years from London to Sydney and always rated them highly for inflight service. After our recent flights from Male to Singapore to Sydney, the service was so bad that we will never fly Singapore Air again.
On the Singapore to Sydney flight, no food or drink was served for FIVE hours into the flight.
I complained to them afterwards and the answer was that it was due to turbulence, which was NOT TRUE.
When I pointed this out to them their next response was that this was their policy!
NEVER AGAIN WILL WE FLY SINGAPORE AIR | Diabolical service 5 hours without food or drink | 3 |
2023-02-07T07:45:15-05:00 | Desktop | 0 | review | Very disappointed in the business class seat. Was narrow and not comfortable. The food was fair and the service was fair. Not up to their past reputation. seems like they are trying to make up for Covid losses. | Not What it Used to Be | 2 |
2023-02-05T21:00:39-05:00 | Mobile | 1 | review | Me and my partner have been flying with Singapore Airlines for the last 10 years. Initially they were absolutely fantastic and faultless. Since flying after Covid the standard of the service including cleanliness of toilets and quality of the food served was poor. The vegan options were poor with no choice and all the other meals served were absolutely of the lowest quality. We were delayed 2 hours whilst sat on the plane and not even offered refreshments. I had to pay an additional £500.00 to change my partners flight to fly back home with me due to her poor health. There was no reason in my opinion as the plane had plenty of spare seats. I would not recommend Singapore Airlines as they only care about Business class clients and those who buy there fancy Suites. Unfortunately They have lost there reputation for those in economy class flying internationally and i will not Singapore Airlines again as in my experience theres no point using an airline thats no better than any other and a third more per ticket. I do not recommend Singapore Airlines. | Poor service | 2 |
2023-02-05T15:03:18-05:00 | Desktop | 0 | review | I travelled by Singapore airlines in June '22. I was requested to check in my hand luggage at the boarding gate. I did so but however, was not able to locate it during bagge claim. I have followed up since multiple times with the airlines, lodging a claim and calling the customer service numerous times. However I am yet to receive a single response from them and neither has there been an update nor any compensation for my loss.
I'm astonished that an international carrier like Singapore Airlines could get away with such unethical behaviour. | Baggage lost and no response from airlines | 3 |
2023-02-02T23:52:36-05:00 | Desktop | 0 | review | Flight sold as having flexible flight changes (subject to availability) however there is not a single fare allocated/made available of the same fare class anytime in the subsequent 3 months. If they don’t allocate a fare for the same fare class, then it’s hard for them to be available! The only option is to increase the fare by AUD5000 for a change to one leg of a return flight. This is almost doubling of the fare. Not allowed to reduce fare class .eg to premium economy or economy? It’s hard to see how this is flexible? | Changing flight is impossible on a flexible fare | 3 |
2023-02-02T11:39:18-05:00 | Desktop | 0 | review | I have flown with SIN air 30 years ago and their flights were great services and good food. After that I didn't have a chance to fly with SIN for several reasons and this year I decided to fly with SIN again and boy it was so disappointed with their services and meals that they provided during the trip from SGN-SIN and SIN-LAX.
The flight attendances were so cold and not friendly, their choices for drink were limited only coke, Sprite for soda, water, Orange and apple juices, Lipton tea and coffee. I asked for soda with ice and they said they don't have it until later but later never came. Their drinks weren't cold.
The meals were so basic with bread, butter, 1 simple dessert and plain main course while other airlines offered extra like salad, fruits and more choices for main course.
The only thing it was good that they were pretty much on time on both legs
The seats for my first leg were Premium Economy so I have no complain, the seats for 2nd leg I got an empty seat in between so I didn't feel the pain of small seat for 15+ hour flight time
Entertainment selections were not the latest and not whole lot of choices
If I have a choice to chose airline in the future compare for pricing, time and services, I wouldn't go with SIN airline if the price is not much cheaper than other airlines | Average Service and simple meals offered | 2 |
2023-02-01T04:32:59-05:00 | Desktop | 0 | review | I have been in contact with the airlines but they never replied. I want a refund for the delay of my baggage. I had to buy clothes for my two kids because all of our clothes were in the luggage. We arrived Friday and got the baggage next Wednesday!
Also upon booking the flight I already had troubles. So frustrating! | Delayed Baggage | 0 |
2023-01-31T03:37:32-05:00 | Desktop | 0 | review | Flight was delayed, I was switched to an inferior airline for my second flight with no food or drink, my luggage was delayed and singapore airlines refused to help find it saying it was not their responsibility. Three months after raising a formal complaint with the airline I have had no answer and my follow up emails are ignores and there is no way of phoning them. I had also booked direct with the airline which was more expensive wrongly thinking I would get better service | Never use this airline | 1 |
2023-01-30T11:58:54-05:00 | Desktop | 0 | review | I have flown with Singapore Airlines for over twenty years with every flight being great. But my how things have changed. Had flights to London in June and back from Amsterdam in October and both where very poor. We all understand the situation after Covid, but there was a definite lack of care on our flights. The stewards were O.K. but they have all forgotten how to smile, and a couple where actually quite rude. The service was a disgrace. A meal was served not long after leaving Amsterdam, and then we waited nine and a half hours before a second meal was supplied. Beer and wine aren't offered, you have to ask. Beer is beer, but my wife had one selection of wine and she said it was awful. Before I fly again, I will definitely check reviews before I make a booking, and I seriously doubt it will be with Singapore Airlines. | My how things have changed | 2 |
2023-01-30T01:19:48-05:00 | Desktop | 0 | review | My 2 years old baby was too tired after nearly haft day discover the terminal so he slept right after enter the airplane. But then he was asked to sit up for landing off. Though I tried to explain that he has just slept and we already set the belt on him or I hold him with me but all the crew don’t care about that and still ask me to keep him sit up. My boy then cry out lound for nearly 15mins while the plane go around before landing off but the crew still don’t care at all. Later, he awake and can’t sleep again.
Don’t understand why a 5 stars airlines have that stricky way to deal with baby.
This might be the first and also the last time me and my family flight with Singapore airlines. | Worst travel experiences for family with toddle. | 1 |
2023-01-29T18:46:04-05:00 | Desktop | 0 | review | SIA mischarged my Mileage on Oct 2022, the customer service initially told me will refund back the discharged amount in 3 working days. I have called 8 more times to follow up but every agent told me the same thing, it is still under investigation. Don't even know how to use simple math. 3 months + still under investigation. WHAT A GREAT AIRLINE! | Poor customer service zero responsibility | 1 |
2023-01-29T16:49:27-05:00 | Desktop | 2 | review | Such attentive crew, great food, welcoming atmosphere from start to finish (shoutout to Charles Ernest!). Genuinely couldn’t have hoped for a better flight! | Best flight I’ve ever experienced | 0 |
2023-01-27T02:10:45-05:00 | Desktop | 0 | review | Indeed, I traveled from Paris to Siem Reap with a change in Singapore. We have luggage for two with my wife. Our flight were SQ335 from Paris to Singapore on January 24, this flight departed very late. Result of the races we had to run to Singapore to catch the second flight between Singapore and Siem Reap SQ165 on January 25th. Of course, arrived in Siem reap no luggage. At the lost baggage counter we were given $100. Very light for two people. Two days luggagesless, we had to extend our stay in Siem Reap when we had to leave. Between hotel, clothes … we have paid around 250$
I don’t recommend this company | Bagage perdu | 4 |
2023-01-27T00:23:14-05:00 | Desktop | 1 | review | Having flown in from PER on a relatively short flight in a 787 we found ourselves in a decrepit A350 for a 7hour flight.
AV was outdated, not intuitive & provided zero news channels & staff not very interested to find one. On the way from PER I was watching BBC News broadcast out of their Singapore studios ??
There was however a basic instruction clip for the seating so found the missing 787 armrest.
Good food service, first hot meal of the day as breakfast out of PER was barely warm. BUT, a lousy wine selection to pair with my boeuf vigneron by George Blanc. No trace of a French vigneron red, except in the meal ! Just a Chianti & Barossa Shiraz for the reds & 2 whites. I had a better selection on QF BNE/PER !!
What is the point of a G Blanc menu if you skimp on the wine ?
Crew lightweight on product knowledge, no idea about G Blanc & not interested in the AV issues.
It would appear adequate training is missing -- How the mighty have fallen ! | A major disappointment | 1 |
2023-01-26T23:48:52-05:00 | Desktop | 2 | review | Departure delayed by 1 hour due to late arrival & taxiing half way there ! Could have had an extra 1hour in bed
787 metal was excellent with individual window seat, however, nowhere to be found were the operating instructions for the seat etc. Staff were somewhat brusque when answering questions. Never found the missing armrest until our next flight.
AV was excellent. Food & wine as to be expected on SQ, starting with the ubiquitous satay. | Terrible departure time | 1 |
2023-01-26T13:33:15-05:00 | Desktop | 0 | review | Recently the main carrier SIA has resorted to collect fees for seat selection. This only happened in budget airlines. We traveled in family and the usual expensive fees did not come with seat selection. The wings of the aircraft was even scarier and frightening. Full with patches and my child thought it was a window view of islands. Good luck to you if you still choose SIA now! Quality dropped a lot. | SIA became a cheapo budget airline | 6 |
2023-01-26T04:26:48-05:00 | Desktop | 1 | review | We flew business class on the way out to Sydney which was ok, but coming back due to the fact we had to forfeit our Business return ...( yes no refund ) even when we asked and wanted to change our return flight six months prior to the booking date.
So we had to buy brand new Premium economy tickets. Yes you get a bit more space but the service is pretty bad, the food is awful, chicken , or chicken or chicken every meal, unless you like asian food, we were serve the same cheese from Auckland to Singapore , Singapore to Zurich, on 3 occasions, serve a roll with nothing to put into it. No dessert or fruit to speak of just some kind of gelatinous bobble. I have travelled on Singapore Airlines several times incl pre Covid and it certainly has gone down.
No offer of coffee or tea after the meal only with the meal. No second serving of a drink with the meal. The staff seem to do nothing ! you just see them at meal time and then they disappear.
HOWEVER the main thing I guess is the flights were on time and we got back safely !
I am not sure I will recommend their catering and service in the future. | Singapore Airlines have lost the touch. | 2 |
2023-01-26T02:44:51-05:00 | Desktop | 0 | review | Me and my family travelled from Perth to Tokyo on January for 3 weeks holiday . First of all flight delayed for a hour because of the stupid reason that engineer had called in sick . When reaching Tokyo exhausted because of the chasing next flight at Singapore , my luggage was left behind at Singapore. Thankfully Japanese luggage handling team deals very professionally and deliver my luggage next day.
On the way back to Perth , we told the lady at Singapore airlines check in time that please make sure our luggage will be arrive at time . She even added the priority tag . Flight was ok to Singapore . Flight attendants were looks very rush for everything and a very slow service . After that we arrive at Singapore and went to catch the next flight . Again the flight was delayed , flight attendants were agin rushed for everything and service was way too slow . And not forget to mentioned but the planes from both Perth to Tokyo and Tokyo to Perth was quite dirty and dusty. We can see they don’t clean the seat pockets as we find the used tissues and plastics were not cleaned . When we arrived at Perth , same story happens again , one of our luggage missing . We talked to the (Dnata) baggage handling desk lady and her respond was so rude. She said we can’t track your luggage so we don’t know anything . We are here just for customer service . Very very unprofessional and very loudly screaming to the customer . She keep
Saying she don’t know so please don’t ask anymore , once we got your luggage we will deliver to your house.
Overall very unpleasant and stressful flight . We are loyal customer of Singapore airlines for past 10-12 years but now their service is very big question mark. I hope they will be better in future . | Worst service | 2 |
2023-01-25T22:01:02-05:00 | Desktop | 2 | review | Terrific flight with very attentive hardworking staff. 12 hour flight seemed a lot shorter due to the comfort, food and excellent service provided by the flight crew. Looking forward to our return flight. | Terrific flight | 0 |
2023-01-25T20:58:16-05:00 | Desktop | 0 | review | Flight No.SQ232 28/11/22 SYD to SIN A350-900 and on to Bangalore, Ecomony. At the outset the zone boarding was chaotic, then the ‘ground crew’ decided to combine boarding zones on a full aircraft – what’s the point?
Do not use the A350-900 aircraft with Singapore Airlines, the seats are very small, legroom is very tight and the entertainment system almost useless as the screen is too close – a low cost carrier configuration but you’re paying full prices and more. From takeoff the flight crew was disorganized and struggling. The first meal out of SYD was average, the curry was good but the flat bread was very thick and cold – inedible. Drinks were chaotic at best and very slow all the time. The stewardess managed to spill my second glass of water all over my right side! She did apologize.
The second meal, a snack would be a kind description, was totally inedible. The cold outer covering ‘bread?’ was really dense, the filling indeterminate and the taste disgusting. I tried the offering and from that moment on I felt ill, the remainder of my trip was very uncomfortable.
SQ510 from SIN to BLR had better boarding but was again an A350-900, one passenger described it ‘as a Scoot Flight at Singapore Airlines prices’. However, the flight crew were better than the on the first flight, more organized and the food looked marginally better, but by this time I had no appetite.
Pre-COVID I was a regular and satisfied passenger on Singapore Airlines, post-COVID I will be checking other options before parting with my money! | Very Poor - Do not assume Singapore Airlines is anything like it used to be! | 2 |
2023-01-25T08:52:22-05:00 | Desktop | 0 | review | I just flew from Macau to London which is a connecting flight from macau to Singapore then to London. The tickets I purchased only had an hour and 30 minutes layover time (depart at 1:10am) , but when I got to the Singapore airport, I found my flight was changed to 11 hours later (depart at 12:45pm) WITHOUT ANY PRIOR NOTICE AT ALL, NO PHONE CALLS, NO EMAILS whatsoever. This is unbelievable and the tickets were 2.9k pounds for this return flight and because if this flight change, I had to miss a day of school. When I arrived Singapore from my Macau flight, I went to the Singapore airline counter to ask about what happened to my original flight at 1:10am and all they said were they don’t know because they are not in charge of the reservations. Then they gave me a paper with a few phone numbers and told me to ring the SQ customer service Center to find out what happened. I called and ask the man what happened to my original flight and he told me my flight has been changed to the 12:45pm one because of some flight disruption problem. Then I asked them why wasn’t I informed about this and he couldn’t give me an answer. Then I asked if the airline will do anything to compensate for my loss and he told me to try to go to the counter to ask for an upgrade or take 400 Singaporean dollar as a compensation (but my flight was 2.9k pounds), this is honestly ridiculous, but the worse part is not even here yet. Then I went to the SQ counter and told them about my flight change with no prior notice and asked for a free upgrade which I think is the very least that they can do already. BUT GUESS WHAT, they said we can’t give you an upgrade, all we can do is to put you on the 9am flight (which is still 8 hours after I’m my original flight). And I asked them again about how will your airline compensate for my loss ( that I have to now sit in the airport for 8 extra hours where everything is closed because it is between midnight time to early morning time, plus that I will have to miss a day if school because of this dumb flight change that I was not told or informed about in any way). The staff from the counter said “sorry but all you can do now is to call this number ( which is the same number I called earlier to the SQ customer service Center) and put in your complain and I want any compensations, I’ll have to speak to the number. SO THEY LITERALLY TOLD ME THE ONLY THING I CAN DO IS TO CALL THAT NUMBER AND FILE A COMPLAIN? AND THAT THERES IS NOTHING THEY WILL DO TO COMPENSATE FOR MY LOSS AT ALL. ARE YOU KIDDING ME???? So I called the number again and asked them will they do anything to compensate for my loss and this time a new lady picked up and she said she can’t do anything with the situation now as the only thing she can do is to put me on the earlier flight at 9am which I have already been put in before the call. Then I asked her if you will be able to at least provide me a free upgrade to business as I have to sit in the airport for 8 extra hours because of your airline’s problem and of course she said she can’t do that😀. Then I told her to give me her supervisors staff number and name and SHE REFUSED TO??? I believe that is my customer right to have that?? And she said she will give this case to someone in a higher position and will have them call me back to get me off the call. NO ONE CALLED BACK AT ALL. WOW AT THIS POINT, THIS AIRLINE SHOULD JUST GO BANKRUPT AND CLOSE DOWN HAVING SUCH TERRIBLE STAFF AND TREATING YOUR CUSTOMERS THIS WAY. I have never been treated so poorly as a customer of an airline. I can’t believe this is how they treat their customers when their airline is at fault for not giving any prior notice of my flight change and change my flight without my permission at all. This airline is honestly disgusting. I WILL NEVER EVER FLY WITH THIS AIRLINE AGAIN, NEVER. | TERRIBLE AIRLINE with DISGUSTING customer service! Changed my flight to 8 hours later w/o informing me in any way | 1 |
2023-01-25T02:01:04-05:00 | Desktop | 2 | review | This was my first time flying with Singapore Airlines, but it won't be my last! They made a 15 hour flight "fly" by. With all the entertainment and food/drink options, you aren't bothered by how long your flight may be. | Best airline out there! | 0 |
2023-01-24T18:45:41-05:00 | Desktop | 0 | review | I have been a loyal customer and frequent flyer of SIA for more than 15 years. I always thought SIA as the best airline with the best customer services, until I have the pleasure of dealing with a cancellation refund that I have been waiting for, for almost 12 weeks now.
The ordeal started on 3 Nov 2022, when I rang SIA seeking cancellation and refund of air ticket for my partner's trip (return trip Sydney to Singapore). He had to forgo the trip due to an unforeseen event. At the time, MIA who attended to my request directed me to fill in an online request form for the refund to be processed. The standard waiting period is around 6 week she said. I received an email notification from SIA noting receipt of my request.
Having patiently waiting for more than 2 months, I rang SIA today (25 Jan 2023) to find out status of the outstanding refund. MEDICINE who attended to my call advised that she could see the request form, but not sure why it was not actioned for refund. Nevertheless, she was re-submitting the refund request on my behalf again.
I requested for a timeline of when I can expect the refund this time. The sum is more than AUD$3K and I am not going to sit around and wait for another indefinite time.
MEDICINE could only give me the standard answer along the line of "it will be done but we do not know when.". So I asked to speak to her supervisor or manager, someone who can and has the authorisation to give me more concrete answer.
This request told 15 mins of listening to some yoga-zen-type-of music, so by the time the supervisor came to the line, I have already been on the phone for more than 30 mins.
To my frustration, the supervisor TOKYO asked me to repeat the reason for the ticket cancellation. Seriously? Instead of answering a simple question I have, I am being asked to repeat myself? The reason was already addressed twice - once on 3 Nov 22 and another round with MEDICINE.
Where is the problem? Lacking a reason to refund my air ticket? If so, there is no communication to advise me of such!
Or the lack of explanation why my submitted form has not been actioned? Well, it has happened and I am prepared to let it be. BUT I want and need to know when the refund can be actioned this time. Why is it so hard to get an answer?
Mind you, AUD$3k+ is sufficient to collect a small interest if it is in the bank for 3 months. Is SIA going to pay me 3 months interest when the money is eventually refunded? Or a thank you note for helping SIA accumulate interest in their account? As it seems there are many similar complaints out there.
I am not sure I will receive a call to update me of the refund status in the next 24 hours. I am not sure if anyone at SIA monitors the customer satisfaction scores of their back-end services. But I can tell you, I do not know how to rate the other questions here. Will I recommend this airline? Yes, BUT ONLY if you do not have to cancel, or make any changes to your flight, becuase SIA seems to have excellent front line services but appalling back-end services. | Terrible Customer Service (back of house) | 2 |
2023-01-23T16:49:28-05:00 | Desktop | 1 | review | I have been a loyal customer of SIA, albeit I am not a frequent flyer as such, but every year for many years (apart from Covid) i have flown a multi itinerary trip from UK down to Australia and back again inc using their code share partners within Australia (Virgin). I lso fly business class every trip. This year I can for sure say the non-flight customer service aspect of the company has degraded considerably. I have tried to make changes to dates only, and its been like pulling teeth! Firstly I attempted to change a MEL - PER flight with Virgin Australia as it was on an SIA ticket, They advised there was no seats available however on the Virgin website there was dozens of seats throughout the day. I ended up cancelling the flight (without any refund might I add) and having to pay $1200 for a one way trip to Perth! Now in Perth I am trying to simply change my PER-SIN flight by 5 days and my SIN - CDG flight by 6 days. THREE days ago I made the request and the outbound is due tomorrow, and STILL they cannot give me pricing! Furthermore, do not understand why as I booked the seat 100% on SIA website that I cannot cannot make simple changes like this on their website. Instead I have to call their beyond useless call centre and each time I can be on the phone for over and hour. My request is so simple...... just a date change only! What is so difficult??
Sadly having always been extremely loyal to SIA for this yearly trip, I will now likely use middle eastern airlines, as I have never had any issues with their customer service, and flight changes are pretty simple. My experience is with Emirates and Qatar Airlines.
SIA need to up their game else the middle eastern giants are going to scoop up your market as they offer a far easier product. We book business not only for comfort, but also ease to make changes, as many business people need to do. SIA make it so difficult. Coupled with the fact the middle eastern carriers offer limo transfers both ends as part of the ticket too.
The staff on board are still amazing ,and flight is pretty good, but the whole operation is being let down by the administration side which spoils the overall experience. | Terrible after support / customer service (operational) | 2 |
2023-01-23T11:26:09-05:00 | Mobile | 0 | review | I have always used Singapore Airlines to fly regularly from the UK to Australia and been impressed but I have never needed to call customer service.
Whilst in Australia for Christmas I had devastating news on the 22nd Dec that my 39 year old daughter in the UK had passed away.
We were not due to come home until mid Feb so obviously had to contact customer service to change our flight.
All telephone numbers were useless and referred back to the website. App was useless. I filled in an online form attached death certificate.
I eventually spoke to someone by pressing first-class customer option where flight was changed at a cost of £1039 each. (our return flights were £1014 each) They showed no compassion and exploited our vulnerability and desperation to get home.
I could have got a one way flight cheaper with another airline but didn't think of this until it was too late as I was distraught with grief.
The response to the online form took 7 days and just said to call them!
I also complained at Perth Airport where I was told someone from the London office would email me. That was 14th January. I have heard nothing. I have now raised a complaint and am waiting for a response.
I will never fly with Singapore Airlines again. | Appalling Customer Service | 2 |
2023-01-21T14:39:58-05:00 | Desktop | 2 | review | I had high expectations, but I was not disappointed. Incredible crew, thank you Rebecca and Juanita taking care of me so well. The seat is 30 inches wide (10 more than most) and you have a side table that is at the right height with several storage compartments. The seat side wall does reduce the visibility out the window somewhat, but this was not a big 0. The seat was very comfortable as long as I found the right sitting position or it it could have felt hard. For sleeping you do need to angel yourself as your feet will go in to the footwell on one side of the seat in front of you.
As for the ground staff, I believe that they were all subcontractors so I could not expect them to live up to the standard of the inflight crew. | One of the best private business class seats in the sky today | 0 |
2023-01-21T14:21:20-05:00 | Desktop | 2 | review | The seat was the best way to travel the 7 hours from New York- Frankfurt. The Airbus 380 is being replaced by May 2023, but the seat should be the same on the other aircrafts the have.
The seat was the best of all premium seats I have flown in, BA, Virgin, Air France -19.5 inches wide seat and double wide armrest, outstanding inflight entertainment where the screen took up almost the whole back of the seat. The set pitch was standard 38 inches but I did not feel that that my space was compromised when the person in front of me reclined.
The footrest was in an awkward position as most are so I just left it up so I could stretch my legs underneath.
The food was delicsous though the portion was on the small side.
I agree with others, the ground staff was not up to par with the inflight crew but that was most likely due to the ground staff was hired help, not Singapore Air staff. | Premium Economy is well worth the extra cost for a comfortable flight | 0 |
2023-01-21T09:56:27-05:00 | Desktop | 0 | review | Never dealt with a company quite this bad. Flew out to Sydney via Singapore on 3rd January. Since then attempted to upgrade seating to Business Class.
Firstly, their app cannot deal with an upgrade request once outward leg completed but gives link to help. You try this and get nowhere unless use Singapore customer service.
I rang them and explained about wanting upgrade and speaking from Australia. The gentleman I spoke with then seemed more concerned how I was and what I thought of Australia as he wanted to go there. I then reiterate that this is an international call on mobile sim and I haven’t got that many minutes. This gets his attention more and I ask about upgrade. He says he can see one available but is unable to give me a price!!!
I then resort to email. Their response time is measured in days. I have even given them my telephone number and days later they respond saying unable to contact me but I have no missed calls. I immediately respond and 3 days later I have yet to hear from them.
I am beyond frustrated with this company and think their customer service and app are worst ever encountered.
I live in faint optimism that this review may get some reaction from them but think it will be woefully slow. | Customer service appalling and App wierd | 2 |
2023-01-19T23:52:40-05:00 | Desktop | 0 | review | I was looking forward to trying the new seats on this flight, as pre covid, I have only flown in the original ones.
I was in 14K on the A380 from SIN-FRA-JFK
The design looks great, the space was great, and the privacy also amazing. But christ it's uncomfortable. Way too hard - even after just sitting for take off and the meal service I was feeing it. Then as a bed (I'm 6ft), although the small foot section was cramped, and my knees kept bashing the corners ... it's the rock hard seat again that makes this terrible.
Back to Qantas or BA I go now ...
Oh and one last bug bear ... why the hell do they think it's a good idea to come around and start putting the seats into upright landing position an hour before landing!! | New SIA business class seat is hard and very uncomfortable | 0 |
2023-01-18T21:22:48-05:00 | Mobile | 0 | review | I have been a regular customer of Singapore Airlines for decades and am disappointed to see how much their level of service/ competence has deteriorated during the pandemic. I booked a return flight from Toronto to Singapore from Air Canada (i.e. the marketing carrier). I do have a checked luggage allocation of 3 bags. As per SIAs own baggage policy, the first marketing carrier's baggage policy applies (see picture below). Despite me showing them a copy of their own airline's policy, they were adamant that their policy of 2 bags applies.
I had to repack my bags at the airport, which is something I've never had to do in my life and a complete hassle. It is also something that I find embarrassing to do.
It is really unfortunate that SIA no longer pays any attention to staff training and /or update their publically policies. I have many options when transiting on my frequent travels and will definitely think twice about travelling via Sinagpore in the future.
This is not a fake review. My flight number is SQ600 departing at 8am Jan 20 2023. | Incompetent check in staff | 2 |