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Tue Nov 21 05:37:53 +0000 2017 | User_823416: Markups on iBook PDFs have been dissapearing for many users, fix this! @115858 @AppleSupport #unreliable
AppleSupport: Thanks for bringing this behavior to our attention. Let’s work together on this. Does this happen with all PDF files, or just certain PDF files? Also, approximately how long has this been happening? Let us know via a DM. We’ll keep moving forward from there. https://t.co/GDrqU22YpT | 2,986,246 | AppleSupport |
Tue Nov 21 04:52:54 +0000 2017 | User_739560: i updated my phone why is it laggin damn
AppleSupport: We certainly understand wanting to have your iPhone working as expected. Reach out to us in DM and let us know what version of iOS is installed and which iPhone model you have. Also, tell us a little more about what's going on. We look forward to helping. https://t.co/GDrqU22YpT | 2,986,248 | AppleSupport |
Mon Nov 27 22:55:15 +0000 2017 | User_823417: Selamat pagi admin @115802 @AirAsiaSupport @130893 saya mau nanya, gimana ya kalau di tiket yg saya beli ada kesalahan gender? Saya baru beli tiket air asia untuk keberangkatan bulan januari nanti rute medan - palembang return. Mohon bantuannya. Thank you! | 2,986,250 | |
Mon Nov 27 22:38:56 +0000 2017 | User_823418: hello, I just want to double check about my flight today XT7520 (from CGK to DPS). Is is cancelled? Please reply ASAP
User_823418: I have contacted the call center +6221 2927 0999 & 0804 1 333 333 (Indonesia) but no one pick up the phone. Please help me..
AirAsiaSupport: Hi There :) Kindly DM us the booking number for us to check further :) See you in DM! - Anwar | 2,986,254 | AirAsiaSupport |
Mon Nov 27 22:31:33 +0000 2017 | User_823419: is it true that flight no XT 7520 (JKT-DPS) is cancelled?
AirAsiaSupport: >> Kindly provide us with your booking number for us to check, thanks.-jimy
AirAsiaSupport: Hi there, we apologize for the late reply. As we checked that most of the flights from CGK-DPS have been cancelled. >>
User_823420: @823419 My flight is XT7522 at 6 Dec, will it be cancelled? | 2,986,256 | AirAsiaSupport |
Thu Nov 30 06:55:01 +0000 2017 | AirAsiaSupport: Hi Gunleiksrud, kindly Dm us your booking number and we’ll provide a swift action on it. Thanks. -Mi
User_823421: You obviously have no clue about "swift". Its already several days ago I sent the message. I've already traveled without your help | 2,986,262 | AirAsiaSupport |
Tue Nov 28 13:09:08 +0000 2017 | User_801222: Can someone please confirm that I am booked on flight QZ534 on Saturday 2nd of Dec. Thank you @AirAsiaSupport #AirAsiaSupport
AirAsiaSupport: We've replied to your DM Brodie. Check it out! :)-Amie | 2,986,265 | AirAsiaSupport |
Mon Nov 27 22:16:27 +0000 2017 | User_823422: Booked a flight for Andrew Retardo for tomorrow Manila to Cebu. He has not received the ticket
AirAsiaSupport: Hi There, may we have the full name of the guest, email address used and flight details (destinations/dates)? -Prabu
AirAsiaSupport: Sorry but booking has already expired. Kindly proceed with new booking and ensure payment is successfully made. Thanks -Prabu | 2,986,268 | AirAsiaSupport |
Mon Nov 27 19:09:27 +0000 2017 | User_823423: I booked one ticket to Bali but the flight was canceled. Then I asked to change the flight to JOG. I got no notification nor any refund even when the distance is only half of the original distance and the ticket should be much cheaper. I want my money back!
AirAsiaSupport: Hi Yi, may we have your booking number for further checked? -Amie
User_823423: The booking number is BPDMXK. The staff just changed my time and destination, keeping everything else the same, but to JOG was much cheaper than to DPS. The price was at least 400,000 Rp higher for two people than booking a ticket myself. | 2,986,271 | AirAsiaSupport |
Tue Nov 28 04:21:12 +0000 2017 | User_784763: hello, may I know how should I proceed with rescheduling my flight from Bali to Jakarta. My scheduled flight is today 1255.
AirAsiaSupport: Hi There :) Kindly DM us the booking number for us to check further :) See you in DM! - Anwar | 2,986,273 | AirAsiaSupport |
Tue Nov 28 05:21:53 +0000 2017 | User_368639: how i can refund my cancellation tiket jkt bali?
AirAsiaSupport: Hi There :) Kindly DM us the booking number and let see what we can do :) See you in DM! - Anwar | 2,986,275 | AirAsiaSupport |
Mon Nov 27 21:51:19 +0000 2017 | User_823424: The Flight QZ 365 from BDO to SIN on 28-Nov-17 is rescheduled to 13:15 local time. Is that's true?
AirAsiaSupport: Hi Fuady, Kindly DM us your booking number and we'll assist further. Thanks. -Mi | 2,986,277 | AirAsiaSupport |
Mon Nov 27 21:59:51 +0000 2017 | User_823425: #URGENT need #wheelchair assist for a journey from #Guwahati. Having been waiting in online queue for chat assist for past 1 hour n it directly asks 4 feedback whn my turn comes. Sent mail request too-no reply yet. Never saw this coming
AirAsiaSupport: Hi There, sorry for the delay, you may click here https://t.co/SrBoHPORxP for more information on Wheelchair Service. -PR | 2,986,279 | AirAsiaSupport |
Mon Nov 27 21:29:07 +0000 2017 | User_823426: flights DPS-BKK on schedule for Nov 29?
AirAsiaSupport: Hi there! It was cancelled. May we have your booking number to check? -Floi | 2,986,281 | AirAsiaSupport |
Tue Nov 28 00:32:34 +0000 2017 | User_823427: please check my DM
AirAsiaSupport: >> you have boarded to your flight. Hope you enjoy your flight, thanks.-Jimy
AirAsiaSupport: Hi there, we apologize for the late reply as we've receiving in high volume of guest recently. You have noticed that >> | 2,986,283 | AirAsiaSupport |
Mon Nov 27 18:58:54 +0000 2017 | User_823428: I have booked flight via AirAsia website!It was written there that If I pay via Paytm I will Rs.650/- as cashback in my paytm wallet. However I havent got any cashback!
AirAsiaSupport: >>centre in India at 1860 500 8000 for further assistance. -Jimy
AirAsiaSupport: Hi there, the promotion is only subject to limited availability. Please reach out to Paytm directly and contact our call >>
User_823428: Ignore this! I have got the cashback! | 2,986,286 | AirAsiaSupport |
Mon Nov 27 18:57:10 +0000 2017 | User_823429: I have and Case Reference No : 00684589
My ticket was found cancelled today without my knowledge. Please revert at the earliest
AirAsiaSupport: Sorry for the delayed response Dibyendu. Your case is under investigation now and the team will reverse back to you soonest. :)-Amie | 2,986,290 | AirAsiaSupport |
Mon Nov 27 19:21:45 +0000 2017 | User_823430: I am struggling with your online chat support. We need to rebook onto a Bali > Singapore flight. Preferably Wednesday or 502 or 504 on Thursday (11/30) so we can make our flight back to the US...
AirAsiaSupport: Hi There, sorry for the inconvenience. May we have the booking number for a check? -Prabu
User_224677: @823430 Can you reply to my DM @AirAsiaSupport ? Thanks | 2,986,293 | AirAsiaSupport |
Mon Nov 27 19:07:14 +0000 2017 | User_823431: status penerbangan saya bagaimana yaa? https://t.co/C6sru6aUIk
AirAsiaSupport: Hi There, sorry for the inconvenience. You may opt free flight or Full Credit Shell or Refund. Which do you prefer? -Prabu | 2,986,295 | AirAsiaSupport |
Mon Nov 27 18:56:36 +0000 2017 | User_823432: Is there a way to know if my debit card was rejected by the booking system. I have tried to make a reservation 2 days ago.
AirAsiaSupport: >>and we’ll provide a swift action on it. Thanks. -Mi
AirAsiaSupport: Hi Georgios, may we have the name, flight details and email address you registered for the booking. Kindly Dm us >> | 2,986,297 | AirAsiaSupport |
Mon Nov 27 18:21:14 +0000 2017 | User_823433: pls help me its urgent with my booking ERMLRE. Unable to book extra baggage
AirAsiaSupport: >> safely. Do let's us know if you need further assistance. :) -Amie
AirAsiaSupport: Sorry for the delayed response as we received massive message Aditya. We believe you've boarded the flight >> | 2,986,300 | AirAsiaSupport |
Mon Nov 27 19:24:34 +0000 2017 | User_823434: you have long queue at area W in the airport but only 2 counters open?
AirAsiaSupport: Hi, the counter will open with respective to the schedule flight time. Normally it will be opened 2-3 hours before flight - Nod | 2,986,303 | AirAsiaSupport |
Mon Nov 27 18:03:17 +0000 2017 | User_823435: @AirAsiaSupport @14335 Is the flight for Bali on 29th at 12.50AM is live?
Your customer care response is like your flight fare advertisement..cheapest in the industry.
They dont even bother to take calls not only from us but from your own office staff. https://t.co/Y77tmoq6D1
AirAsiaSupport: >> feedback are appreciated for our continuously improvement. Please let's us know if you need further action. :)-Amie
AirAsiaSupport: We're sorry for the delayed response as we received massive message, Susmita. We'll highlight this to the team and your>> | 2,986,305 | AirAsiaSupport |
Tue Nov 21 02:20:02 +0000 2017 | User_823436: [Trying to enable iPhone & iPad to print on new HP 6978. I’m being prompted for password, but there is no password. Please help. ] #hpAIOi
HPSupport: Hi Mary, I'd like to help! Please send us a picture of the screen asking you to enter the password. To better assist you, please click to send us a Private Message and I'll look into this. Thanks! ^Asmita https://t.co/a2xkfCrUG1 | 2,986,308 | HPSupport |
Tue Nov 21 02:59:48 +0000 2017 | User_823437: [TYPE YOUR QUESTION HERE] #hppsdr #ijkhelp
HPSupport: Hi Bobby, saw your tweet. Are you experiencing a technical issue with your HP printer? If so, let me know :) To better assist you, please click to send us a Private Message and I'll look into this. Thanks! ^Asmita https://t.co/a2xkfCrUG1 | 2,986,310 | HPSupport |
Tue Nov 21 08:12:30 +0000 2017 | User_823438: @115858 is there any way to check my battery health because it drains too quick from 2-3 months my phone serial no. is F18QG1K5GRY5
AppleSupport: Thanks for reaching out to us regarding your iPhone battery. We certainly want to help get this resolved. To start, go ahead & DM us and let us know which version of iOS is installed and what country you're located in. We'll go from there. https://t.co/GDrqU22YpT | 2,986,312 | AppleSupport |
Tue Nov 21 08:58:44 +0000 2017 | User_823439: why is it every time you bring a new phone out, you release an iOS update that kills the battery life? I’ve got a 6s, it’s only just over 2 years old! | 2,986,314 | |
Tue Nov 21 07:38:05 +0000 2017 | User_823440: is there a reason my IPhone 6s Plus has had extremely low call volume since I’ve updated to iOS 11? It’s frustrating as hell and IMO clearly a software issue. Looking around online it seems a common issue too but without a resolution.
AppleSupport: Thank for reaching out. Let’s work together to get this addressed. To verify, does this also happen while using speakerphone? What is the exact version number of iOS 11 you’re using? Let us know via a DM. We’ll move from there. https://t.co/GDrqU22YpT | 2,986,317 | AppleSupport |
Tue Nov 21 08:18:31 +0000 2017 | User_823441: Hey how do I listen to one podcast in order continuously? Oh it's impossible now? That's ridiculous. Fix the Podcasts app.
AppleSupport: This is certainly not the behavior we want you to experience. Listening to your favorite Podcasts smoothly is very important to us. You're in great hands for support. Let's look into this together. Could you DM us which Apple device you're using? https://t.co/GDrqU22YpT | 2,986,319 | AppleSupport |
Tue Nov 21 08:07:01 +0000 2017 | User_526770: Is there any way I can disable the music censoring on Apple Music (on the UAE store) @AppleSupport @115948 @115858
AppleSupport: We'd like to see if we can help. Send us a DM with the device you're using Apple Music on and the software version it's running. We'll meet you there. https://t.co/GDrqU22YpT | 2,986,321 | AppleSupport |
Tue Nov 21 07:24:02 +0000 2017 | User_823442: Fuckkkk you @115858 if your trying to make me order a new iPhone ! Never had problems with my #iPhone6s until now
AppleSupport: Hello! This is certainly not the behavior we want you to experience. You're in great hands for support. Let's look into this together. Could you DM us which iOS version you're using? Here's a link to help locate your iOS version: https://t.co/ZTw54HL4Rm https://t.co/GDrqU22YpT | 2,986,323 | AppleSupport |
Tue Nov 21 12:23:51 +0000 2017 | User_823443: I created an account today. I cashed total 14,02 TRY for premium membership. I ll send bank receipts to you. But I am still not a premium member. Why did i pay more money and Why I am still not a premium member?
SpotifyCares: Hey Nilay, sorry for the delay! For your security, we recommend deleting your previous tweet as it contains sensitive info. Can you DM us your email address instead? If you can also include a screenshot of the Spotify charge on your billing statement, that would be great /RR https://t.co/ldFdZRiNAt | 2,986,325 | SpotifyCares |
Tue Nov 21 13:53:19 +0000 2017 | User_774674: Apparently UPS is "so busy" helping customers get their packages that they can't answer their phones to help a customer get their package.
UPSHelp: I am sorry, I cannot see your DM you sent previously. Our team would be happy to help look into whats going on with your packages. Please DM your tracking number and delivery address to the link below. ^MM https://t.co/wKJHDXWGRQ | 2,986,327 | UPSHelp |
Tue Oct 31 21:43:48 +0000 2017 | User_673675: .@AppleSupport you really need to help me get my 1000 pictures back that just disappeared from my phone
AppleSupport: Thank you for reaching out. We'd like to get you over to our Photos specialists here: https://t.co/IBIY3vMgPj | 2,986,331 | AppleSupport |
Tue Oct 31 21:29:18 +0000 2017 | User_823445: Yo @115858 my phone is tweaking because of this update. I’m about to throw this phone away if y’all don’t fix this 😤😤
AppleSupport: We're happy to help. Can you DM us and tell us what is happening specifically? https://t.co/GDrqU22YpT | 2,986,337 | AppleSupport |
Tue Oct 31 21:49:01 +0000 2017 | User_823446: Will @115877 deliver a pumpkin?
Uber_Support: We're here to help! Send us a DM with your email address so we can connect. | 2,986,339 | Uber_Support |
Tue Oct 31 21:51:50 +0000 2017 | User_823447: seriously!! 3 uber drivers have cancelled on me! Whyyyyy
Uber_Support: Here to help! Send us a note via https://t.co/h840Iouehc so our team can connect. | 2,986,341 | Uber_Support |
Tue Oct 31 21:42:14 +0000 2017 | User_823448: seriously something wrong with Heathrow service. Drivers calling to check destination before they pick up. How do I report?
Uber_Support: Hi there, we're here to help! Send us a note here; https://t.co/z8NNR56eyf so we can assist with this.
User_823448: This trip was cancelled because I didn't tell him where I was going. So I can't report the specific trip.
User_823448: https://t.co/Y2csWrGc5N
User_823448: And it's now happened twice. I'm on my 3rd driver now
User_823448: @115873 drivers are calling and vetting destinations at #heathrow
Uber_Support: We're here to help! Send us a DM with your email address so we can follow up.
User_823448: @115873 you are not, you are here to get me off the main Uber thread. | 2,986,344 | Uber_Support |
Tue Oct 31 21:47:24 +0000 2017 | User_823449: i need help with an account issue
Uber_Support: Happy to help! Please reach out to https://t.co/zUe0dj6yoX and fill out the 4 boxes at the bottom so we can get in touch.
User_823449: I did
Uber_Support: We apologize for the trouble! Send us a DM with your email address and we'll connect. | 2,986,352 | Uber_Support |
Tue Oct 31 21:10:27 +0000 2017 | User_724696: When you go to @Tesco for a doughnut binge and get home and they are all mouldy 🤢🤢🤢 not even out of date!!!! https://t.co/iM8pxvOdSo
Tesco: Can you please let me know if you would rather a refund through the post or to your email? TY - Mark 4/4
Tesco: I'll then be able to refund you. Can I also ask for your permission to pass on your details to our supplier please? 3/4
Tesco: Can you please DM me your full name, address, email, barcode, supplier code and also a clear copy of your receipt? 2/4
Tesco: Hi Kirsty, I'm so sorry our doughnut was mouldy. I can understand your frustration as I'm a big fan as well. 1/4
User_724696: Thanks mark my friend bought them for me so I’ll get her to email head office with the receipt etc | 2,986,356 | Tesco |
Tue Nov 21 14:06:18 +0000 2017 | User_823450: @115911. Experienced my first disappointment. The BOGO deals require you to add a line, but I already have 5 lines. A lil disappointed that existing customers don't get a BOGO iffer.
TMobileHelp: @115913 Hi! This BOGO is a great deal! The cost of the add a line over the span of 24 months is substantially less than the cost of your second device. Send me a DM and I'll get you more details. https://t.co/3sF8qpf2nx *AlissaFast
User_823450: @115913 I'm sure it's great, but I have all the lines I need. | 2,986,362 | TMobileHelp |
Thu Nov 30 07:08:27 +0000 2017 | User_311784: Langley ticket office shut and machine out of order.
GWRHelp: Apologies Lisa, I have reported this. Please purchase on board or at your destination. Phil. | 2,986,365 | GWRHelp |
Thu Nov 30 07:03:49 +0000 2017 | User_295456: 0655 Bmy - Bsk late again...6th day in row!
GWRHelp: There was a 2 minute delay to Basingstoke this morning but no reason is attributed, apologies for the delay. Phil. | 2,986,367 | GWRHelp |
Thu Nov 30 07:00:13 +0000 2017 | User_267470: why is the 6.55 reduced carriages again, yet with 2 full carriages of sparsely populated 1st class?
GWRHelp: Where are you travelling from and to please Rob? Phil.
User_267470: Yes I suppose that would help wouldn't it. My head is quite cold. 6.55 oxf to Paddington
GWRHelp: One carriage is not in formation due to a fault, apologies for the discomfort this causes on board. Phil.
User_127296: @121325 @267470 Is that more than usual? Or is this just typical? Still trying to understand the maths! #maths
User_267470: @GWRHelp @121325 it's the obfuscated spin we've come to expect. However we all know that the new trains are falling apart and they had to flog some carriages to cover the costs. | 2,986,373 | GWRHelp |
Thu Nov 30 00:22:39 +0000 2017 | User_227325: Sleeper from Redruth to Paddington with #greatwesternrailway. Adult chair wouldn't fit down the corridor though, so I mustn't grow too much! Had to be lifted to my bed. Thanks @352914 for helping. https://t.co/5JTtPG8KMY
User_352914: It was a pleasure to be able to help you onto your @GWRHelp just glad I was able to lift you. If you had been a larger wheelchair user you would have had to spend the night seated. :-(
GWRHelp: @227325 Sorry to hear this was necessary - As part of our upgrade plans due to be finished in 2018, each Night Riviera service will also have one accessible cabin and an accessible toilet next to each other. Phil.
User_352914: @227325 We were delighted to hear about this from your staff, everyone seemed to know about it and was looking forward to it! Are you aware of @122158 An accessible toilet wouldn't be accessible for Alfie.
GWRHelp: @227325 @122158 That's good to hear, we're certainly looking forward to improving accessibility on board. I'll make sure this is passed on. Phil.
User_227325: @352914 @122158 Yes, please do take a look to see just what a disabled Elf like me needs. Anything can be possible! Good to see #greatwesternrailway on the nice list though! | 2,986,379 | GWRHelp |
Thu Nov 30 06:47:21 +0000 2017 | User_416046: .@GWRHelp - where you can log onto the wifi, but you can’t have any hot water as they’ve run out by 6:45am https://t.co/0btl5QJFqA
GWRHelp: Sorry to hear this, appreciate it's disappointing. Which train are you on please? Phil.
User_416046: Cardiff to London. It’s ok, I’m sure we’ll survive
GWRHelp: We do try to ensure we have sufficient water heating facilities on board, I'll make sure this is recorded. Phil. | 2,986,383 | GWRHelp |
Thu Nov 30 06:50:12 +0000 2017 | User_133437: @gwrhelp. all aboard the 629 from Reading which is already 90% full https://t.co/q2xfNvHeCj
GWRHelp: @145456 Sorry for any discomfort on board today Martin. Phil. | 2,986,385 | GWRHelp |
Tue Nov 21 13:37:05 +0000 2017 | User_823451: thanks for telling me you were going to charge me a monthly fee for a checking account after I refinanced with another bank. Donezo with Weak Fartgo. Sleazy ass motherfuckers.
Ask_WellsFargo: I noticed your concern regarding a monthly fee. If you'd like me to look into this for you, please send us a DM with your full name, phone number, and address (no account numbers). Thanks. ^CS https://t.co/q1oBDuYAdh | 2,986,388 | Ask_WellsFargo |
Tue Nov 21 13:47:02 +0000 2017 | User_823452: emergency: for how long after purchase is it safe to eat a cheese and onion pasty.
GreggsOfficial: We advise they're best to be eaten on the same day. | 2,986,390 | GreggsOfficial |
Tue Nov 21 12:43:02 +0000 2017 | User_823453: That feeling when you’ve been working very hard all month to achieve your @115858 watch special activity goal for November, only to see the challenge suddenly disappear today (cc @AppleSupport) https://t.co/xNHRn29JZF | 2,986,394 | |
Tue Nov 21 12:10:14 +0000 2017 | User_823454: is this supposed to happen everytime I try to unlock my phone? iPhone 6 w/ newest IOS https://t.co/dZxhazufio
AppleSupport: Let's work together to figure out what's going on. To clarify, when you say latest iOS, are you referring to version 11.1.2? Along with that, let us know if you've tried restarting since experiencing this issue. Send over those details via DM. https://t.co/GDrqU22YpT | 2,986,397 | AppleSupport |
Mon Nov 20 12:00:03 +0000 2017 | User_135099: Get iPhone 7 and save £200 in our huge Black Tag Event! Plus, get a free prize: https://t.co/jvzDxdhPWL https://t.co/UZYnAosgJM
User_823456: Been waiting for one of your team to contact me for the last two days about an upgrade! Hurry up or I'll go directly through @O2 | 2,986,402 | |
Tue Nov 21 13:16:43 +0000 2017 | User_351553: Hey @116136 want to explain why I called 2 weeks ago to cancel my service but I’m still receiving a bill for next month?
comcastcares: Hello I do apologize for any inconvenience, can you send a DM with your account number and or phone number associated with your account so I can look into this for you? -AD | 2,986,404 | comcastcares |
Tue Oct 31 20:39:58 +0000 2017 | User_823457: @285 @117249 why do none of your stores do mum to be Bounty packs? What's the point of advertising it? I've been looking for weeks
Tesco: Hey Celine. I've just replied to your DM :) TY- Charlotte | 2,986,406 | Tesco |
Tue Nov 21 15:02:30 +0000 2017 | User_774730: Sam Wood, a senior major, is currently interning at @SouthwestAir in Dallas!💛❤️💙 Follow along with @774730 Instagram story📸 today as the B&E Student Ambassador takes us behind the scenes of Southwest Airlines Social (Media) Learning Center & their @133673 debut!✈️ https://t.co/6Jf96uQEpp
SouthwestAir: @823458 @1082 @774732 @1083 @823459 @1084 @823460 @1085 This is how we feel about Sam... ^DH https://t.co/uBkQMYfbuK
User_774730: @823458 @1082 @774732 @1083 @823459 @1084 @823460 @1085 We couldn't agree more! 😁 https://t.co/4WB896Jag8
User_823458: @SouthwestAir @1082 @774732 @1083 @823459 @1084 @823460 @1085 Connecting our talented students with Industry Leaders —> Success! https://t.co/Gi7RgW4pHN | 2,986,409 | SouthwestAir |
Tue Oct 31 14:51:02 +0000 2017 | User_823461: Kudos to the @British_Airways marketing team. Your new safety video is AMAZING!! Loved flying with your crew! https://t.co/mw6xzC6Bsa
British_Airways: We hoped you would Carlee and pleased you liked it so much. Thanks for the tweet. ^Oliver | 2,986,412 | British_Airways |
Tue Oct 31 21:48:57 +0000 2017 | User_804678: Special Thx 2 your whole Delta Team @ Shanghai Airport-Pudong 4 always providing world-class customer support, please recognize them. https://t.co/3vyPwWmQkz
Delta: We're proud of them too and I will let their leadership teams know. *HJH
Delta: Hi, John. Thx for publicly complimenting our Shanghai Airport-Pudong coworkers. It's comforting to hear how great they were. *HJH | 2,986,414 | Delta |
Tue Oct 31 21:11:33 +0000 2017 | User_823462: I travel with great frequency for both work and pleasure and find @Delta airlines has the worst customer service around. I'm so disgusted!
Delta: We are really sorry to learn you feel this way. Please let us know if there is any way we can assist via Twitter. *AFC | 2,986,417 | Delta |
Tue Oct 31 21:38:18 +0000 2017 | User_823463: Nice touch from @Delta Crew on flight 866 from DTW to BOS today ! https://t.co/A2jd8KQzsR
Delta: Thank you for choosing Delta! *HRS | 2,986,419 | Delta |
Tue Oct 31 21:36:32 +0000 2017 | User_823464: I was charged the full Spotify premium fee but I was on Spotify student, if I resubscribe will I be refunded the extra cost?
SpotifyCares: Hey Jackie, help's here! We just replied to your DM, so let's carry on chatting there for your account's security 🙂 /RR | 2,986,421 | SpotifyCares |
Tue Oct 31 14:58:05 +0000 2017 | User_178359: Hi @British_Airways, what time would you recommend arriving at EDI for a 7:30 flight to LHR on Saturday?
British_Airways: Hi Steve, check-in at the airport closes 45 minutes before departure. We hope you have a great flight! ^Jane | 2,986,423 | British_Airways |
Tue Oct 31 14:39:12 +0000 2017 | User_487120: great lost luggage site BA! Link you texted automatically goes to local language with no clearly visible option to switch. | 2,986,425 | |
Thu Aug 17 06:15:55 +0000 2017 | User_503274: do you have an email address where we can send concerns about the citi rewards card?
AskCiti: Citibank Philippines, please follow this link https://t.co/iiGPwDUd3x. I hope this helps. Have a great day! (2/2) ^JE
User_135012: @503274 why is it your hotline doe not have agent to speak with? only non-sense answering machine and it getting nowhere! can you send me your employee's agent phone number or anybody that can speak? | 2,986,429 | AskCiti |
Thu Nov 30 06:49:21 +0000 2017 | User_823465: release radar is going OFF @115888
SpotifyCares: Hi there! Are you experiencing issues with your Release Radar playlist? We're here to help /GK
User_823465: “going off” meaning playing the good songs
SpotifyCares: Nice. Glad to hear it's all good. Just let us know if we can help with anything else /GK | 2,986,432 | SpotifyCares |
Thu Nov 30 07:09:55 +0000 2017 | User_823466: 安心のアマゾン梱包 https://t.co/2qUC3zfS4Q
AmazonHelp: Fireタブレットをお買い求めいただき、ありがとうございます。このたびはお届けした商品の梱包が適切でなかったご様子、大変恐縮です。お客様の声をもとに今後の梱包サービスの改善に努めてまいります。よろしければこちらよりご意見をお寄せください。https://t.co/YjsNH3jfIQ RI
。 | 2,986,435 | AmazonHelp |
Thu Nov 30 07:18:41 +0000 2017 | User_823467: アマゾンで頼んでたもの届いたーっ https://t.co/9ywUmqkYRA
AmazonHelp: ご利用ありがとうございます。(◍•ᴗ•◍) ET | 2,986,437 | AmazonHelp |
Thu Nov 30 07:21:00 +0000 2017 | User_663572: Yo @115821 really has the best customer service
AmazonHelp: We also have the best customers!👍 😁^CN | 2,986,439 | AmazonHelp |
Thu Nov 30 07:22:09 +0000 2017 | User_823468: "Amazon prime free 2 day shipping" i could of had regular shipping for free and gotten my package at the same time without prime why is my package 2 days late @115821
AmazonHelp: I'm sorry to hear that, what estimated delivery date were you given at the time of purchase? ^AS
AmazonHelp: Sorry to hear that. We'll be happy to look into for you. Please reach out to us here: https://t.co/JzP7hlA23B ^RS
User_823468: The 28th :(
AmazonHelp: Very sorry to hear about the delay. Is there any further information on your tracking? You can find your tracking info here: https://t.co/Y5jpI9gRhE. ^MI
User_823468: The last time it updated was the 27th :( | 2,986,442 | AmazonHelp |
Thu Nov 30 07:18:26 +0000 2017 | User_823469: SMSにアマゾンカスタマーセンターから架空請求っぽいのがきた。
AmazonHelp: Amazonを語る迷惑メールが出回っているとの事です。正式なメールかどうかの識別方法については、こちらのヘルプページをご参照下さい。 https://t.co/VMi081SCqm EK | 2,986,447 | AmazonHelp |
Thu Nov 30 07:18:09 +0000 2017 | User_823470: How many times is @115817 going to lie to me? Expected delivery on Tuesday, no package. Before 7pm on Wednesday, no package. Why pay for 2 day shipping when I keep getting lied to? @115821
AmazonHelp: Hello, I am sorry about the delay to your parcel. Has the tracking information been updated by the carrier? We certainly would like to help if possible. ^CR | 2,986,449 | AmazonHelp |
Thu Nov 30 07:09:27 +0000 2017 | User_823471: I'm wondering why @115821 is such a dumpster fire when it comes to deliveries lately? Two lost and delayed packages in as many weeks. Two day guaranteed delivery my ass. #weexpectmorefromyou #yourenoteventryinganymore #wherethehellismystuff #yourcustomerserviceisajoke
AmazonHelp: I am very sorry to hear this Heather. Can I ask, have you reached out to us to get this issue rectified? What resolution was offered to you please?^GA
User_823471: I was given no explanation for the delay, no answer on why i didn't get my item on the "guaranteed delivery" date, and was not offered any update or resolution. "You just have to wait it out. Call back if you don't have it by Saturday" #thedumpsterfiregrows
AmazonHelp: My apologies Heather. Can you confirm if the mentioned delivery issues have been with one particular carrier or with more than one? ^DC
User_823471: More than one. Two separate orders, two separate issues, two separate delivery companies, two rounds of bad customer service with no resolution or straight answers. Just excuses and brush-offs.
AmazonHelp: Items can be delay for multiple different reason's unfortunately. Is there any further information on your tracking? You can find your tracking info here: https://t.co/Y5jpI9gRhE. ^MI | 2,986,455 | AmazonHelp |
Thu Nov 30 07:03:48 +0000 2017 | User_823472: i'm sick and tired of your service. I placed an order for an iwatch band and got delivered an iphone stand. I ordered for a cover which was delivered to a wrong address. I ordered for iwatch band 42mm you have delivered 38mm.
AmazonHelp: Sorry about your recent experiences with the products and also with our support team. We'd like to understand this better. Please fill in your details here: - https://t.co/beaaDm0muc so that we can sort this for you at the earliest. ^SC | 2,986,460 | AmazonHelp |
Thu Nov 30 07:19:32 +0000 2017 | User_823473: how is this 2 day shipping? You could “process” 24 hrs and still get it here Sat... https://t.co/qP6WMhpWq1
AmazonHelp: Hello Luke. Two-day shipping is from the dispatch date and I can see from your image the fist selection for a Saturday delivery would be a same day delivery option.^GA | 2,986,462 | AmazonHelp |
Thu Nov 30 07:16:09 +0000 2017 | User_207371: really love how i got a replacement h115i and i can still use the ok but not working properly working h115i while i wait for my new one. Thanks for being the best amazon https://t.co/hwBIljV1WM
AmazonHelp: oh my!!!! We're in love! Stu wishes he knew how to HI5, alas, he prefers sitting for treats :P ^AS https://t.co/5ToTuXej0t | 2,986,464 | AmazonHelp |
Thu Nov 30 07:15:01 +0000 2017 | User_823474: アマゾンプライム会員になる手筈が整った
AmazonHelp: お待ちしております・・・🙋🏻♂️🎶 EK | 2,986,466 | AmazonHelp |
Thu Nov 30 07:16:51 +0000 2017 | User_823475: Hey @AmazonHelp, I can't leave delivery details to leave with a neighbour: it's only letting me enter a code for access (that isn't required for my house). Any suggestions?
AmazonHelp: Can you contact us here: https://t.co/JzP7hlA23B so we can check if we have the option to add a preference for you. Unfortunately not all carriers can accept safe place preference details. ^MI | 2,986,468 | AmazonHelp |
Thu Nov 30 07:04:28 +0000 2017 | User_823472: I have been asking for refund, emailing to customer support. but no help. How can i trust you guys! All of them are prepaid orders. @AmazonHelp
AmazonHelp: We understand you have received a different pair of a watch than which was ordered. Let us help you here. Kindly fill in your details here https://t.co/Rv18Wdj8Yh and we'll reach out to you for assistance. ^VM | 2,986,470 | AmazonHelp |
Thu Nov 30 07:12:48 +0000 2017 | User_823476: Second time in a week that I’ve ordered using @115830 Prime and the item hasn’t arrived next day. So frustrating.
AmazonHelp: Apologies for the delay, Rachel. Is your order currently out for delivery?^CN
User_823476: Not as far as I know.
AmazonHelp: Sorry about that, we strive to offer you the best Black Friday Sales and Cyber Week Deals. During this time, deliveries may take slightly longer than usual. Please check the delivery date at checkout which provides our most accurate estimated delivery date. ^AS | 2,986,473 | AmazonHelp |
Thu Nov 30 07:05:23 +0000 2017 | User_823477: @115830 used my prime account for next day delivery, now had email to say will be delivered by 4th December. Not good enough 😡😡 would like to cancel order and cancel prime account not worth the money
AmazonHelp: Apologies for the delay, Beena. Some deliveries may take slightly longer than usual due to this busy period. You can get in touch with us directly here: https://t.co/JzP7hlRCV9.^CN
User_823477: Your so called customer services now don’t speak on the call😡😡😡 how infuriating
User_823477: Don’t offer next day service if it’s not available! What am I paying for amazon prime for? What a useless service
AmazonHelp: What was the delivery date provided during checkout and in your confirmation email? ^MI
User_823477: It was 29th Nov by 9pm....
AmazonHelp: I'm sorry to hear about the delay. Is there any additional information on your tracking? You can find your tracking here: https://t.co/aaDyEz1VgE. ^MI
User_823477: I’ve got the tracking and states delivery now between 30th Nov and 4th Dec !! Don’t offer next day service if it’s going to take 5 days!! #terriblecustomerservice
AmazonHelp: Sorry to hear your order is delayed. Please let us know if you have not received your order by 9pm on 4th Dec.^ES
User_823477: That is no used to me as it is a present and my friends fly back to Canada on 4th Dec!
Terrible service and I will making sure everyone hears about this #zerocustomerservice | 2,986,484 | AmazonHelp |
Thu Nov 30 07:05:18 +0000 2017 | User_823478: HOW is that two day shipping? It’s Wednesday evening the 29th. Expected (two day) delivery ... on the 7th? https://t.co/aX1lt21Qhe
AmazonHelp: Hi Linda. The delivery time is from the moment an order is dispatched. Not from when the order is placed. ^DC | 2,986,486 | AmazonHelp |
Thu Nov 30 07:03:02 +0000 2017 | User_823479: So, for the Note 8, should I get a new Jio sim for the offer from my nearby outlet? How do I get the double data offer on that? And wireless charger is free of cost? Any other accessories with the phone?
AmazonHelp: Could you kindly share the link to the offer you are referring to? Once you do so, we'll get this checked. ^PB
User_823479: https://t.co/22m4QttnfS | 2,986,489 | AmazonHelp |
Thu Nov 30 07:04:29 +0000 2017 | User_823480: WTF is with @115821 lately?! I love Amazon Prime but I ordered today and it said my order would get here Saturday. This has happened the last few times with them. 2-day shipping means it should be here by Friday at the latest! #amazonprime
AmazonHelp: Can I ask what is the dispatch date for your order please? Just to note, two-day shipping is a two-day delivery from the date the order dispatches.^GA
User_823480: Okay, that makes sense! It was all ordered November 29th. :) Some things will be here tomorrow but one said Saturday and one said Tuesday. However, the Tuesday shipment may be arriving earlier than planned so that's good! I need it sooner than the rest. | 2,986,492 | AmazonHelp |
Thu Nov 30 06:53:39 +0000 2017 | User_823481: My subscription changed from Amazon Pay Balance to Cash on Delivery. Talked to ur customer care several times but no support. Hv u started new business of earning interest on Customer's money lying in Pay Balance
AmazonHelp: We're extremely sorry for the hassle. Please fill this form: https://t.co/beaaDm0muc and we'll have a closer look at your concern. Once you do the needful, our team will get back to you with an update soon.^AR | 2,986,494 | AmazonHelp |
Thu Nov 30 06:42:27 +0000 2017 | User_823482: ひっさびさにプライムナウ発動中!
AmazonHelp: ご利用いただきありがとうございます😄✨ EK | 2,986,497 | AmazonHelp |
Thu Nov 30 06:36:22 +0000 2017 | User_226929: @AmazonHelp thanks for no help
Efforts appreciated , Well Done
AmazonHelp: I apologize for the trouble you had to go through karan, we've escalated the issue and we will get back to you once we have an update. ^SP | 2,986,499 | AmazonHelp |
Thu Nov 30 06:12:26 +0000 2017 | User_819934: And...the package arrives today with only 4 of 5 items on the tracking actually in the box. And the packaging for 2 of the items were bashed to hell. Maybe from being sent on the never-ending journey. https://t.co/FSZUuT30Wo
AmazonHelp: We'd like to help with your missing item and bashed packages. Please contact us by phone or chat here: https://t.co/hApLpMlfHN so we can take a look in real time. ^CC | 2,986,501 | AmazonHelp |
Thu Nov 30 06:48:18 +0000 2017 | User_823483: Hi @115850! I want to change the address on a live amazon order. Can you help me with that?
AmazonHelp: I understand you wish to change your address for an active order. Unfortunately, once an order is placed we won't be able to change the shipping or billing address. You may cancel the current order and place a new one. ^SY | 2,986,503 | AmazonHelp |
Tue Nov 21 13:55:00 +0000 2017 | User_823485: Again @115888 @SpotifyCares i've got real bad music in my discover weekly. So strange especially when I listen to recommended songs you propose. A bit of consistency please. | 2,986,506 | |
Tue Nov 21 14:52:33 +0000 2017 | User_823486: uh... paid for comfort seating and ended up in coach. In seat with no tray table and no seat in front of me to place my small carry on. I’m confused what exactly is the “comfort” part of this. #tricked.
Delta: Hi Joseph. Oh no! As a consumer we always want what we pay for and nothing less. If I can help you i will. Please send your confirmation number. Thanks. *TAS | 2,986,509 | Delta |
Mon Nov 20 21:10:21 +0000 2017 | User_823487: 🇫🇷⬇️⬇️ @AskPayPal ⬇️⬇️🇫🇷 https://t.co/bLQKggjhXv
AskPayPal: Bonjour à vous, dans le but de créer une communauté de paiement en ligne plus sécurisée, certaines transactions restent en attente durant 21 jours. Voici un lien utile https://t.co/lTcBv09ESx ^EM | 2,986,511 | AskPayPal |
Tue Nov 21 14:11:07 +0000 2017 | User_823488: How can I get a receipt for cancellation fee? I tried to get receipt from website but it showed what I originally purchased. Thanks!
JetBlue: When did you cancel your reservation? It can take up to 72 hours from the time the fee was charged before it will show on a receipt. If you DM us your confirmation code, we'll be happy to take a look. https://t.co/xSmyP7Lfyg
User_823488: Thanks! DM sent! | 2,986,514 | JetBlue |
Tue Nov 21 07:49:41 +0000 2017 | User_823489: @115940 when are we gonna get another Season of Freakish?
hulu_support: No news to share but we appreciate your support for the show! We'll pass on your interest in seeing more eps w/ our team! | 2,986,516 | hulu_support |
Tue Nov 21 14:57:59 +0000 2017 | User_823490: whyyy does my DVR say I only have 23 of 50 hours of space available when I only have 1.5 hours of recordings?
hulu_support: Oh no! We're investigating this. When you have a moment, please reach out here: https://t.co/6YdK7bvQN7 and we can further assist! | 2,986,518 | hulu_support |
Tue Nov 21 15:11:10 +0000 2017 | User_823491: Wells Fargo is obsessed with sending me new debit cards. Pls stop I have too many monthly subscriptions for this nonsense
Ask_WellsFargo: Allow me to look into this for you to try to help. Send us a DM with your full name, phone number, and address. Please do not share any account or card numbers for security reasons. Thanks. ^CS https://t.co/q1oBDuYAdh | 2,986,520 | Ask_WellsFargo |
Tue Nov 21 15:04:45 +0000 2017 | User_823492: I got 12345678 cents negative in my Wells Fargo
Ask_WellsFargo: I'll take a look at the account balance for you. Please send a DM with your full name, phone number, and address (no account numbers). Thanks. ^TL https://t.co/q1oBDuYAdh | 2,986,522 | Ask_WellsFargo |
Tue Nov 21 14:52:45 +0000 2017 | User_807536: Friends, beware if you bank @116827. 6 months after my father in law passed, illogical reasoning is an excuse not to provide solution and closure to his only daughter. They should also check out GA banking laws. They have yet to provide a logical answer to questions asked.
Ask_WellsFargo: I am sorry to learn about your loss and would like to understand what happened, Chris. In a DM, please share more details about the situation, as I want to see how I can further address the matter (no account numbers). Thanks for reaching out. ^TL https://t.co/q1oBDuYAdh | 2,986,524 | Ask_WellsFargo |
Tue Nov 21 14:20:30 +0000 2017 | User_392420: lol Scammers are pulling a fast one. Check this link for Whois info https://t.co/RespELa2Oe https://t.co/gQc9kqKIqQ
Ask_WellsFargo: Thanks for bringing this to our attention, Nathan. Please forward it to __email__ so we can investigate this. For more information on how to report phishing email/text scams, please visit https://t.co/hXQXCdw2Vt. ^DC | 2,986,526 | Ask_WellsFargo |
Tue Nov 21 14:47:18 +0000 2017 | User_823493: @116827 Why would mortgage co sales send me an email in CLEAR TEXT with all my current loan info - balances, loan dates, escrow amt?? This #databreach called Home Mort Acct Summary- cannot trust WF with my financial data
Ask_WellsFargo: I apologize for any frustration this has caused you, Chris, and I’d like the chance to address your concerns. In a DM, please provide your phone number and property address (no account numbers). Thanks in advance. ^AS https://t.co/q1oBDuYAdh | 2,986,528 | Ask_WellsFargo |
Tue Nov 21 13:57:21 +0000 2017 | User_823494: [How do I connect a printer I have used before on a old WiFi connection to a new WiFi connection ] #hpAIOi
HPSupport: Hey Coby, thanks for reaching out!
I understand that you need help with your printer.
I'll do my best to assist you.
To better assist you, let me know your printer model.
What's the operating system of your PC.
Click on the option below and reply.
Thanks! ^Anoop https://t.co/a2xkfCrUG1
User_823494: Fuck you hp you took to damn long I figured it out myself | 2,986,531 | HPSupport |
Tue Nov 21 14:52:43 +0000 2017 | User_823495: Dear @115858 I fucking wish my iPhone 7 would stop crashing every time I open any app. I’ve literally had to restart my phone 5 times just this morning. Stop making weekly fucking updates. Beta test ur shit like ur supposed to and stop being a shitty fucking brand.
AppleSupport: We know it's important for your iPhone to work the way you expect, and we're happy to see how we can help. Send us a DM with more information about what's going on, and the iOS version your iPhone is running. We'll meet you there. https://t.co/GDrqU22YpT | 2,986,533 | AppleSupport |