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What age group does your store cater to?

We cater to all age groups, from young teens to middle-aged individuals.

How can I provide feedback on my shopping experience?

You can share your feedback on our website or contact our customer support team.

Are there any ongoing promotions or discounts?

The discount vouchers vary for each product. You can check each item to see the current discount amount.

Can I return an item if it doesn't fit well?

Yes, you can. If there are any issues with the size of the clothing, please contact us for assistance with exchanges or returns.

Do you offer plus-size clothing options?

Absolutely! We believe in providing fashionable options for all body types.

How often do you update your clothing collection?

We strive to update our collection regularly to keep up with the latest trends.

Are your clothes sustainable and eco-friendly?

We are committed to sustainability and offer eco-friendly options in our collection.

What's the average delivery time for orders?

Delivery times vary, but on average, it takes 2 days. Check our website for more details.

Can I track my order after it's been shipped?

Yes, you'll receive a tracking number once your order is shipped for easy monitoring.

Are the colors of the clothes true to the pictures?

We strive to ensure the colors are as accurate as possible, but there may be slight variations.

How do I subscribe to your newsletter for updates?

You can subscribe on our social media website to stay informed about new arrivals and promotions.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods.

Do you have a size guide for your clothing?

Yes, you can find a size guide on our website to help you choose the right fit.

Are there any restrictions on international shipping?

We offer international shipping. Currently, our orders can only be shipped to North America, Europe, and Asia.

Can I modify my order after placing it?

Unfortunately, once an order is placed, modifications are not possible. You can cancel the order then make a new one

What's your policy on damaged or defective items?

We apologize for any issues. Please contact us, and we'll assist you with a replacement.

Are your clothes pre-shrunk?

We recommend following the care instructions to minimize any shrinking.

Do you have a loyalty program for regular customers?

Yes, we offer a loyalty program with exclusive benefits for our regular customers.

Can I request a personalized styling recommendation?

Absolutely! Contact our styling team, and they'll assist you based on your preferences.

Are gift cards available for purchase?

Yes, you can purchase gift cards on our website for a convenient and thoughtful gift.

What's the process for canceling an order?

You can cancel your order within 8 hours of placing it. Order Cancellation Process: 1.Log in to your account on our website. 2.Navigate to the "Order History" section. 3.Locate the order you wish to cancel. 4.Click on the "Cancel Order" button. 5.Provide a reason for cancellation (optional). 6.Confirm the cancellation. 7.You will receive a confirmation email once the cancellation is processed.

Are there any virtual try-on options available?

Absolutely! Our website's best part is that we can provide a try-on service wherever you are.

Can I get a refund if I'm not satisfied with my purchase?

Yes, we offer a satisfaction guarantee. Check our refund policy on the website.

How can I stay updated on new arrivals?

Follow us on social media and subscribe to our newsletter for the latest updates.

Do you collaborate with influencers?

Yes, we love collaborating with influencers. Reach out to us if you're interested.

Are there any restrictions on using discount codes?

Check the terms and conditions associated with the discount code for any restrictions.

Can I use multiple discount codes on a single order?

Generally, only one discount code can be used per order.

What's your approach to diversity and inclusion?

We believe in inclusivity and diversity, ensuring our clothing caters to a wide audience.

Are there any opportunities for wholesale partnerships?

We're open to discussing wholesale partnerships. Contact us for more information.

How do you handle data privacy and security?

We prioritize the privacy and security of our customers. Our website uses secure protocols.

Do you have a mobile app for easier shopping?

Currently, we don't have a mobile app, but stay tuned for any future developments.

Can I request a custom order for a specific design?

At the moment, we don't offer custom orders, but we appreciate your interest.

What materials are commonly used in your clothing?

Our clothing materials vary, but we strive for quality and comfort in each piece.

How can I share my fashion ideas with Autumn?

Feel free to tag us on social media or use our official hashtag to share your fashion ideas.

Do you have a physical store or showroom?

As of now, we operate exclusively online. However, we're exploring options for the future.

What's your policy on price adjustments?

We don't offer price adjustments once an order is placed, so make sure to catch ongoing promotions.

Are there any exclusive online discounts?

Check our online store for exclusive discounts that may not be available elsewhere.

How do you ensure the quality of your clothing?

We work closely with suppliers to maintain high-quality standards in our clothing.

Can I request expedited shipping for my order?

Yes, we offer expedited shipping options for faster delivery. Check our website for details.

Are there any restrictions on using images from your website?

Images are for personal use only. Contact us for commercial use inquiries.

Can I find sustainable and affordable options in your collection?

Yes, we offer a range of sustainable and affordable clothing options.

How do you handle clothing care and washing instructions?

Each item comes with care instructions on the label. Follow them to preserve the garment's quality.

Can I change my shipping address after placing an order?

Contact us immediately, and we'll do our best to update your shipping information.

What's your policy on canceling back-ordered items?

If an item is on back order, you can cancel it before it's shipped. Here is the Back-Ordered Item Cancellation Process: 1.Log in to your account on our website. 2.Go to the "Order History" or "Back-Ordered Items" section. 3.Identify the back-ordered item you want to cancel. 4.Click on the "Cancel" or "Cancel Back-Order" button next to the item. 5.Confirm the cancellation request. 6.If applicable, provide a reason for canceling (optional). 7.You will receive a confirmation email once the cancellation is processed. 8.The refunded amount will be returned to your original payment method.

How do you handle lost or missing packages?

Contact our customer support with your order details, and we'll assist in tracking down the package.

Can I purchase gift wrapping for my order?

We currently don't offer gift wrapping services, but we appreciate the suggestion for future consideration.

What's the inspiration behind the name Autumn?

Autumn represents our focus on providing trendy clothes suitable for summer and autumn.

What type of clothes does Autumn sell?

We focus on trendy summer and autumn styles, inspired by popular trends on TikTok and Facebook. We cater to a wide range of customers, from teens to young adults and even middle-aged individuals who enjoy staying up-to-date with fashion.

Is there a minimum order amount?

No, there is no minimum order amount. You can purchase as many or as few items as you like.

What payment methods do you accept?

We accept all major credit cards and debit cards, as well as secure online payment methods like MOMO, VNPAY

What if I receive a damaged or incorrect item?

Please contact our customer support team as soon as possible if you receive a damaged or incorrect item. We will be happy to assist you with a replacement or refund.

Are your clothes ethically made?

We are committed to ethical and sustainable practices. We partner with responsible manufacturers and strive to use eco-friendly materials whenever possible.

Where can I leave feedback or a review?

We value your feedback! You can leave a review on our website, social media pages, or contact us directly with your thoughts and suggestions. We appreciate your input and use it to improve our products and services.

What inspired the selection of your clothing for Summer and Autumn?

Our selection process is guided by a keen observation of current fashion trends, ensuring that our clothing not only embraces the essence of Summer and Autumn but also mirrors the latest styles. We draw inspiration from a variety of sources, including runway shows, street fashion, and cultural influences. Our goal is to curate a collection that is not only seasonally appropriate but also reflects the diverse and ever-evolving world of fashion.

Are there any exclusive online events or contests for customers?

Yes, we love engaging with our customers through exciting events and contests. Keep an eye on our social media platforms and the 'Events' section on our website for announcements about exclusive online events, giveaways, and contests. Participate for a chance to win amazing prizes and be a part of the Autumn community celebration.

What sustainable practices does Autumn follow in its clothing production?

Sustainability is at the core of our ethos. We prioritize eco-friendly materials, ethical sourcing, and environmentally conscious production processes. Our commitment extends to minimizing waste, reducing carbon footprints, and exploring innovative sustainable practices. Dive into the 'Sustainability' section on our website to learn more about the specific initiatives and practices we embrace to contribute to a greener and more sustainable fashion industry.

Can I expect more variety in the clothing options offered in the coming months?

Absolutely! We are dedicated to providing you with a dynamic and ever-evolving collection. Stay tuned for an exciting array of new styles, trends, and seasonal releases in the coming months. Our commitment to offering a diverse range of clothing options means you'll always find something fresh and on-trend every time you visit our online store.

How does Autumn contribute to charitable causes or community engagement?

Giving back is integral to our values. Visit our 'Community Initiatives' page on the website to learn about the charitable causes and community engagement projects we support. We believe in making a positive impact beyond the world of fashion and actively participate in initiatives that align with our commitment to social responsibility. Your support contributes to the positive change we aim to foster in the communities we serve.

What's the typical response time for customer inquiries or concerns?

We understand the importance of timely assistance. Our goal is to respond to customer inquiries and concerns within 24 hours. Our dedicated customer support team is committed to providing efficient and helpful responses to ensure your experience with Autumn is as smooth and enjoyable as possible. Feel free to reach out to us, and we'll be there to assist you promptly.

Can I make a wishlist on your website to save my favorite items?

Certainly! Creating a wishlist is a great way to curate your favorite items. Sign in to your account on our website, browse through our collection, and click the 'Add to Wishlist' button on the product pages of your desired items. Your wishlist will be saved for future reference, making it easier to keep track of the styles you love.

Can I request a callback from customer support instead of emailing?

While we primarily handle inquiries through email, we understand the importance of convenience. We are actively exploring options to introduce callback services for customer support in the future. In the meantime, feel free to reach out to us via email, and our dedicated support team will respond promptly to assist you with any questions or concerns you may have.

What's the expected lifespan of your clothing items with regular wear and care?

The lifespan of our clothing items varies depending on factors such as fabric type, care, and frequency of wear. To ensure longevity, follow the care instructions provided on the garment's label and our website's 'Care Guide' section. With proper care, our garments are designed to withstand regular wear, providing enduring style for a considerable period.

Are there any plans to expand your product line beyond clothing, such as accessories or footwear?

We're always exploring opportunities for expansion to provide you with a comprehensive fashion experience. Stay tuned for announcements on our website and social media platforms regarding potential expansions into new product categories, including accessories and footwear. Your feedback and preferences play a crucial role in shaping our future offerings.

Can I suggest a feature for your website or app development?

Absolutely! We value your suggestions and input. Share your feature requests through our website's contact form, or reach out to our customer support team. Whether it's about enhancing navigation, introducing new functionalities, or improving overall user experience, we appreciate your ideas and are always open to incorporating features that enhance your interaction with our website and potential future app.

How do you handle discrepancies in sizing between different clothing items?

We understand the importance of consistent sizing. If you encounter discrepancies between different items, please reach out to our customer support team with specific details. We'll investigate and address the issue, providing guidance on the most appropriate sizing for each item to ensure a seamless and accurate shopping experience. Your feedback helps us maintain the highest standards in sizing consistency.

Can I purchase a gift card for someone special, and how are they delivered?

Yes, you can share the joy of fashion with a gift card! Purchase a gift card on our website, and it will be delivered electronically to the email address you provide during the checkout process. Gift cards are a thoughtful way to let your loved ones explore and choose their favorite items from our collection, ensuring a personalized and stylish gift.

Do you offer any discounts or promotions for first-time customers?

Absolutely! We appreciate your interest in Autumn. First-time customers can enjoy a special discount on their initial purchase. Upon making your first purchase at Autumn, you'll automatically qualify for this special discount during the checkout process. This discount is our way of expressing gratitude for choosing to explore our curated collection of stylish and trend-forward clothing. It's our way of saying thank you for becoming a part of the Autumn family.

Can I request a catalog of your best-selling items for reference?

While we don't have a physical catalog, you can explore our best-selling items by visiting our website's 'Best Sellers' section. This section highlights the most loved and sought-after pieces from our collection, offering you a curated selection of popular styles that resonate with our valued customers. Your interest in our best-sellers is appreciated, and we invite you to discover these top picks online.

Are there any plans for pop-up stores or physical locations in the future?

While we currently operate online, we're open to exploring new opportunities, and physical locations may be considered in the future.

Can I find outfits suitable for specific occasions, such as weddings or parties?

Certainly! Our collection includes a variety of outfits suitable for different occasions, including weddings, parties, and casual gatherings. Navigate through our website's 'Occasion Wear' section to discover a curated selection of stylish outfits perfect for special events. From elegant dresses to sophisticated suits, we have a diverse range that caters to various occasions, ensuring you find the perfect ensemble for any celebration.

What's the process for resolving issues with payment, such as declined transactions?

If you encounter payment issues, ensure that your information is accurate. If the problem persists, contact our customer support for assistance in resolving the issue.

Can I request a printed copy of the receipt for my order?

Our receipts are provided electronically with your order confirmation. You can download and print the receipt from your account on our website for your records.

Can I find sustainable and eco-friendly clothing options at Autumn?

Absolutely! We prioritize sustainability, offering a range of eco-friendly clothing options made from responsibly sourced materials. Check out our 'Green Collection' on the website for stylish and sustainable choices that align with our commitment to a greener fashion industry.

What's the inspiration behind the design of Autumn's logo?

Our logo draws inspiration from the vibrant colors of autumn leaves, symbolizing the dynamic and changing nature of fashion. It reflects our commitment to providing clothing that seamlessly transitions between the seasons of summer and autumn, capturing the essence of our brand.

Are there any virtual events or fashion shows hosted by Autumn?

Yes, we love engaging with our community! Keep an eye on our social media pages for announcements about virtual events, fashion shows, and live styling sessions. Join us for an immersive online experience, where we showcase our latest collections and interact with our fashion-forward audience.

Can I expect exclusive discounts during seasonal transitions?

Absolutely! Seasonal transitions bring new collections, and we celebrate these moments with exclusive discounts. Keep an eye on our website and subscribe to our newsletter for timely updates on special promotions during seasonal shifts, offering you fantastic savings on the latest trends.

Can I expect surprise gifts or bonus items with my purchases at Autumn?

We love surprises! While we can't guarantee specific bonus items with every purchase, we occasionally include surprise gifts or exclusive items in select orders as a token of our appreciation. Keep an eye on our promotions and announcements for any upcoming surprises, making your Autumn shopping experience even more delightful.

Does Autumn plan to expand its collection to include activewear or sportswear?

We're always exploring opportunities for expansion. Stay tuned for announcements on our website and social media platforms regarding potential expansions into new categories, including activewear or sportswear. Your feedback and preferences play a crucial role in shaping our future offerings, and we appreciate your interest in diverse fashion choices.

Can I find clothing options at Autumn that cater to specific cultural or regional fashion preferences?

Absolutely! We celebrate diversity in fashion and aim to provide clothing options that resonate with various cultural and regional preferences. Explore our 'Cultural Couture' collection for pieces inspired by diverse cultures, ensuring that everyone can find clothing that reflects their unique identity and style.

Can I find clothing options suitable for formal events or black-tie occasions at Autumn?

Certainly! Explore our 'Elegant Affairs' collection for sophisticated and formal clothing options perfect for black-tie occasions and formal events. From elegant gowns to tailored suits, we offer a range of styles that elevate your look for special evenings and celebrations.

How does Autumn contribute to community engagement beyond the fashion realm?

Community engagement is a core aspect of our values. Visit our 'Community Impact' page on the website to learn about the various initiatives and charities we support. We believe in making a positive impact beyond fashion, and your support as a customer contributes to the meaningful causes we champion.

Can I find clothing options suitable for maternity wear at Autumn?

Yes, we have a dedicated 'Maternity Chic' collection for expectant mothers. Explore stylish and comfortable maternity wear designed to celebrate the beauty of pregnancy. From trendy maternity dresses to cozy essentials, our collection ensures that you can maintain your fashion-forward style throughout this special journey.

How does Autumn handle restocking popular items that are currently out of stock?

We strive to restock popular items based on demand. Keep an eye on our website and subscribe to product notifications for updates on restocked items. If there's a specific item you're eager to see back in stock, let us know through our customer support, and we'll do our best to prioritize its restocking.

How does Autumn handle issues related to incorrect orders or missing items?

In the rare instance of incorrect orders or missing items, contact our customer support team immediately with details about the issue. We'll conduct a thorough investigation and take swift action to rectify any errors, ensuring that you receive the correct items and have a positive shopping experience with Autumn.

Can I find clothing options suitable for specific body shapes, such as apple or pear?

Yes, our size guide includes recommendations for different body shapes, such as apple or pear. Explore our 'Shape Me Chic' collection, where we provide styling tips and clothing options tailored to enhance and complement specific body shapes. Your confidence in your clothing choices is important to us, and we're here to help you find the perfect pieces for your unique silhouette.

How does Autumn handle fashion trends that receive mixed reviews from customers?

We appreciate diverse opinions! If a fashion trend receives mixed reviews, we carefully analyze customer feedback. While not every trend may resonate with everyone, we consider constructive feedback to refine our offerings.

How does Autumn ensure transparency in its pricing and discount structures?

Transparency is key to our pricing and discount structures. We clearly communicate the original prices and any applicable discounts on our website. Visit our 'Pricing & Discounts' page for detailed information on how we determine prices and the terms of our discount offerings. We believe in an open and honest approach to ensure our customers feel confident in their purchasing decisions.

How do I create an account on aut.clothes.com?

To create an account, click on the "Sign Up" button at the top right corner of our website. Follow the prompts to enter your details, and you'll have your Autumn account ready to go!

Can I reset my password if I forget it?

Absolutely! Click on the "Forgot Password" link on the login page. Follow the instructions sent to your email to reset your password securely and regain access to your account.

How can I share my wishlist with friends or family?

Share your wishlist by logging into your account and going to the "Wishlist" section. Use the provided sharing options to send your favorite items to friends or family, making gift-giving easier.

Is there a way to get notified when a product is back in stock?

Absolutely! Click on the "Notify Me" button on the product page for items currently out of stock. You'll receive an email notification as soon as the item is restocked and available for purchase.

How do I contact customer support for assistance?

Reach out to our customer support by clicking on the "Contact Us" link in the navigation menu. Fill out the form with your inquiry, and our support team will respond promptly to assist you with any concerns.

Can I save multiple shipping addresses in my account?

Yes, you can save multiple shipping addresses in your account for convenience. Manage your addresses in the "Address Book" section to streamline the checkout process for different delivery locations.

Can I customize my account settings, such as notifications and preferences?

Personalize your account settings by going to the "Account Settings" section. Adjust notification preferences, update your details, and tailor your Autumn experience to suit your individual preferences and needs.

What is the Favorite Products feature on the website?

Favorite Products are items rated with high sales performance on the website. When shopping for Favorite Products, you are guaranteed the best shopping experience as these items must maintain strict selling standards based on criteria such as quality ratings, origin, and more.

How to Repurchase Previously Ordered / Canceled Items?

1. On the website, go to My profile > click View Purchase History. 2. Select the order containing the item to be repurchased (in the delivered, canceled sections, etc.) > click Repurchase. 3. Follow the steps to make the purchase again.

Terms and conditions of voucher/discount?

The conditions for using the discount code include: 1. The discount code cannot be converted to cash or transferred in any form. 2. Each discount code will have a limited quantity, expiration date, and other conditions. 3. The terms and conditions may vary depending on different promotional programs at different times.

How to change the language on the website?

You can change the language settings on the website by accessing My Profile > Language > Choose Vietnamese or English > Complete.

How to log out of the website?

Here is how you can log out of the website: Step 1: Go to My Profile. Step 2: Choose Log Out at the bottom of the screen.

How can I leave a review for a product I purchased?

Share your thoughts by going to the product page of the item you bought. Scroll down to the reviews section and click on "Write a Review" to provide valuable feedback for our community.