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Others
55c9e2086000001100cb508e
Shipping
5b34ccfc6d0000320074aa8a
Why didn't my order qualify for free delivery?
Your order qualifies for free delivery if you order F-Assured products worth Rs. 500 and above. If your order value for F-Assured products is less than Rs. 500, a delivery fee of Rs. 40 will be charged.For products that are non-F-Assured, delivery charges if any will be decided by the sellers and will vary. Please click on 'View sellers' under the seller rating on the product page for information about sellers selling any particular product and their respective delivery charges.
https://www.flipkart.com/helpcentre?catalog=55c9e2086000001100cb508e&faq=5b34ccfc6d0000320074aa8a&view=FAQ
Why didn't my order qualify for free delivery? Your order qualifies for free delivery if you order F-Assured products worth Rs. 500 and above. If your order value for F-Assured products is less than Rs. 500, a delivery fee of Rs. 40 will be charged.For products that are non-F-Assured, delivery charges if any will be decided by the sellers and will vary. Please click on 'View sellers' under the seller rating on the product page for information about sellers selling any particular product and their respective delivery charges.
Others
55c9e2086000001100cb508e
Shipping
5b34da824c00003d004387d7
Why am I unable to order products like television, air-conditioner, refrigerator, washing machine, furniture, microwave, treadmill, etc. at my location?
The delivery of large category products at a particular location depends on the following factors: Dimensions and weight Location of the seller Serviceability of the seller's partnered service provider Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.
https://www.flipkart.com/helpcentre?catalog=55c9e2086000001100cb508e&faq=5b34da824c00003d004387d7&view=FAQ
Why am I unable to order products like television, air-conditioner, refrigerator, washing machine, furniture, microwave, treadmill, etc. at my location? The delivery of large category products at a particular location depends on the following factors: Dimensions and weight Location of the seller Serviceability of the seller's partnered service provider Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.
Others
55c9e2086000001100cb508e
Shipping
5b34ddd66e00003200124de0
How do I contact seller's partnered courier service providers?
Here are the contact details of some of the leading courier service providers: E-Kart - www.ekartlogistics.com Gati - www.Gati.com Delhivery - www.delhivery.com Blue Dart - www.bluedarttrackings.in Ecom - www.ecomexpress.in DotZot - www.dotzot.in Speed Post - India Post - www.indiapost.gov.in
https://www.flipkart.com/helpcentre?catalog=55c9e2086000001100cb508e&faq=5b34ddd66e00003200124de0&view=FAQ
How do I contact seller's partnered courier service providers? Here are the contact details of some of the leading courier service providers: E-Kart - www.ekartlogistics.com Gati - www.Gati.com Delhivery - www.delhivery.com Blue Dart - www.bluedarttrackings.in Ecom - www.ecomexpress.in DotZot - www.dotzot.in Speed Post - India Post - www.indiapost.gov.in
Others
55c9e22ea900002900b9993b
Flipkart First
55bb50492c00003e00690dd1
How can I buy using a Gift card?
It’s simple! When you’re prompted to choose a Payment Method for your order, choose ‘Gift Card’ as the Payment Method & 1. Enter your 16-digit Gift Card Number & the 6-digit Gift Card PIN2. Click ‘Confirm Order’ You can apply a total of 15 Gift Cards per order & if your Gift Card value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment.
https://www.flipkart.com/helpcentre?catalog=55c9e22ea900002900b9993b&faq=55bb50492c00003e00690dd1&view=FAQ
How can I buy using a Gift card? It’s simple! When you’re prompted to choose a Payment Method for your order, choose ‘Gift Card’ as the Payment Method & 1. Enter your 16-digit Gift Card Number & the 6-digit Gift Card PIN2. Click ‘Confirm Order’ You can apply a total of 15 Gift Cards per order & if your Gift Card value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment.
Others
55cc8f10b500003500316813
Selling on Flipkart
55bf35c8bc00003a005be75d
How can I become a seller and start selling products on Flipkart?
To become a seller on Flipkart, register here with your details.
https://www.flipkart.com/helpcentre?catalog=55cc8f10b500003500316813&faq=55bf35c8bc00003a005be75d&view=FAQ
How can I become a seller and start selling products on Flipkart? To become a seller on Flipkart, register here with your details.
Others
55cc919da900003900b99941
Product Reviews
55c05a236000002100cb5069
Are there any guidelines for writing product reviews?
Product reviews on flipkart.com are a great way to help other customers decide what to buy & avoid. Here are some tips to writing great product reviews: Have you used this product? It's always better to review a product you have personally used. Educate your readers. Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years. Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion. Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps. Stay concise. Be creative but also remember to stay on topic. A catchy title will always get attention! Easy to read, easy on the eyes. A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.
https://www.flipkart.com/helpcentre?catalog=55cc919da900003900b99941&faq=55c05a236000002100cb5069&view=FAQ
Are there any guidelines for writing product reviews? Product reviews on flipkart.com are a great way to help other customers decide what to buy & avoid. Here are some tips to writing great product reviews: Have you used this product? It's always better to review a product you have personally used. Educate your readers. Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years. Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion. Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps. Stay concise. Be creative but also remember to stay on topic. A catchy title will always get attention! Easy to read, easy on the eyes. A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.
Others
55cc919da900003900b99941
Product Reviews
565e9cac6f000024003bd9d6
What can I write in product reviews?
Customer reviews should be relevant to the product in question. The product review section on Flipkart is for you to share your opinion on the product & for other shoppers to have an informed buying decision.
https://www.flipkart.com/helpcentre?catalog=55cc919da900003900b99941&faq=565e9cac6f000024003bd9d6&view=FAQ
What can I write in product reviews? Customer reviews should be relevant to the product in question. The product review section on Flipkart is for you to share your opinion on the product & for other shoppers to have an informed buying decision.
Others
55cc919da900003900b99941
Product Reviews
55c05adab000002a002c16f2
What's not allowed in product reviews?
Customer reviews should be relevant to the product in question. The product review section on flipkart.com is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. Flipkart.com reserves the right to remove reviews that include any of the following: - Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)- Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries- HTML embedded in text references to other retailers- Pricing related comments- Personal information (Phone numbers, postal address, email address and others)- Profane comments. Inflammatory comments. Copyrighted comments- Plagiarised content (Any content found elsewhere on the internet, even if you're the original author)- Promotional content- Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure)- Reviews written for any form of compensation- Reviews given using fake ids, irrelevant user email ids - Asking for helpful votes- Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)- Feedback about errors in the product description
https://www.flipkart.com/helpcentre?catalog=55cc919da900003900b99941&faq=55c05adab000002a002c16f2&view=FAQ
What's not allowed in product reviews? Customer reviews should be relevant to the product in question. The product review section on flipkart.com is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. Flipkart.com reserves the right to remove reviews that include any of the following: - Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)- Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries- HTML embedded in text references to other retailers- Pricing related comments- Personal information (Phone numbers, postal address, email address and others)- Profane comments. Inflammatory comments. Copyrighted comments- Plagiarised content (Any content found elsewhere on the internet, even if you're the original author)- Promotional content- Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure)- Reviews written for any form of compensation- Reviews given using fake ids, irrelevant user email ids - Asking for helpful votes- Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)- Feedback about errors in the product description
Others
55cddc57b000002c002c170b
Login & My Account
564ebf7a3000003d00fdd3a6
Can I reactivate my inactive Flipkart account?
Yes. To reactivate your Flipkart account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=564ebf7a3000003d00fdd3a6&view=FAQ
Can I reactivate my inactive Flipkart account? Yes. To reactivate your Flipkart account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.
Others
55cddc57b000002c002c170b
Login & My Account
564ec7a57100003d00a6530d
Do I need to verify my mobile number or email address every time I log in?
As the verification step is a one time process, you won't have to do it again once your account is verified.
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=564ec7a57100003d00a6530d&view=FAQ
Do I need to verify my mobile number or email address every time I log in? As the verification step is a one time process, you won't have to do it again once your account is verified.
Others
55cddc57b000002c002c170b
Login & My Account
55c20b27a900003400b99931
What should I do if I don't get the OTP or verification code?
Sometimes, SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the 'Resend Code' option.
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=55c20b27a900003400b99931&view=FAQ
What should I do if I don't get the OTP or verification code? Sometimes, SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the 'Resend Code' option.
Others
55cddc57b000002c002c170b
Login & My Account
55c204b2a900002600b9992e
What is an OTP or verification code?
An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your Flipkart account for the first time. OTP verification will be also be done in other cases like creating an account, password recovery, and updating email/mobile details.
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=55c204b2a900002600b9992e&view=FAQ
What is an OTP or verification code? An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your Flipkart account for the first time. OTP verification will be also be done in other cases like creating an account, password recovery, and updating email/mobile details.
Others
55cddc57b000002c002c170b
Login & My Account
55c204f86000001400cb5080
Why do I need to verify my mobile number or email address to log into my Flipkart account?
To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Flipkart account without any hassles once this is done.
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=55c204f86000001400cb5080&view=FAQ
Why do I need to verify my mobile number or email address to log into my Flipkart account? To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Flipkart account without any hassles once this is done.
Others
55cddc57b000002c002c170b
Login & My Account
55f2a3625c000020004513cd
How can I add a new delivery address to my Flipkart account?
To add a new delivery address, follow these simple steps:1. Log into your Flipkart account 1. Log into your Flipkart account2. Go to My Account › Settings › Addresses3. Add details of your new address 4. Choose 'Save Changes'
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=55f2a3625c000020004513cd&view=FAQ
How can I add a new delivery address to my Flipkart account? To add a new delivery address, follow these simple steps:1. Log into your Flipkart account 1. Log into your Flipkart account2. Go to My Account › Settings › Addresses3. Add details of your new address 4. Choose 'Save Changes'
Others
55cddc57b000002c002c170b
Login & My Account
55f2a2f35b00003500320003
How can I change the password for my Flipkart account?
To change the password for your Flipkart account, follow these simple steps: 1. Log in to your Flipkart account2. Go to My Account › Settings › Change password3. Enter your old password4. Enter your new password5. Choose 'Save Changes'
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=55f2a2f35b00003500320003&view=FAQ
How can I change the password for my Flipkart account? To change the password for your Flipkart account, follow these simple steps: 1. Log in to your Flipkart account2. Go to My Account › Settings › Change password3. Enter your old password4. Enter your new password5. Choose 'Save Changes'
Others
55cddc57b000002c002c170b
Login & My Account
564eb9ca7100003f00a64f87
How can I use a new email address to log in to my Flipkart account?
To log in to your Flipkart account with a new email address, you can update your email ID with these simple steps: 1. Log in to your Flipkart account2. Go to My Account › Settings › Update Email/Mobile 3. Add the new email ID 4. Enter the verification code sent to the new email ID 5. Choose 'Save Changes' Please note, once your email address is updated, you'll no longer be able to sign in using your old email id.
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=564eb9ca7100003f00a64f87&view=FAQ
How can I use a new email address to log in to my Flipkart account? To log in to your Flipkart account with a new email address, you can update your email ID with these simple steps: 1. Log in to your Flipkart account2. Go to My Account › Settings › Update Email/Mobile 3. Add the new email ID 4. Enter the verification code sent to the new email ID 5. Choose 'Save Changes' Please note, once your email address is updated, you'll no longer be able to sign in using your old email id.
Others
55cddc57b000002c002c170b
Login & My Account
55f2a4345c00003b0045144e
How can I deactivate my account?
To deactivate your Flipkart account, follow these simple steps: 1. Log into your Flipkart account 2. Go to My Account › Settings › Deactivate 3. Enter the password for your account 4. Choose 'Confirm Deactivation'
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=55f2a4345c00003b0045144e&view=FAQ
How can I deactivate my account? To deactivate your Flipkart account, follow these simple steps: 1. Log into your Flipkart account 2. Go to My Account › Settings › Deactivate 3. Enter the password for your account 4. Choose 'Confirm Deactivation'
Others
55cddc57b000002c002c170b
Login & My Account
55f2a3e45c00002b00342ad2
How can I change the email ID linked with my Flipkart account?
To change the email ID associated with your Flipkart account, follow these simple steps on our website: 1. Log in to your Flipkart account2. Go to My Account › Settings › Update Email/Mobile3. Add the new email ID 4. Enter the verification code sent to your old and new email IDs 5. Choose 'Save Changes'  
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=55f2a3e45c00002b00342ad2&view=FAQ
How can I change the email ID linked with my Flipkart account? To change the email ID associated with your Flipkart account, follow these simple steps on our website: 1. Log in to your Flipkart account2. Go to My Account › Settings › Update Email/Mobile3. Add the new email ID 4. Enter the verification code sent to your old and new email IDs 5. Choose 'Save Changes'  
Others
55cddc57b000002c002c170b
Login & My Account
5f293b0be11fda78bcb8c059
Can I use an international number to sign up?
Yes, you can use an international number to sign up. This number can only be used for logging in and subscribing to order-related updates and confirmation details.
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=5f293b0be11fda78bcb8c059&view=FAQ
Can I use an international number to sign up? Yes, you can use an international number to sign up. This number can only be used for logging in and subscribing to order-related updates and confirmation details.
Others
55cddc57b000002c002c170b
Login & My Account
55c2044aa900003c00b9992d
How can I use my mobile number to login on the Flipkart mobile app?
To log into the Flipkart mobile app, update your mobile number from your Flipkart account on our website with these simples steps: 1. Go to My Account › Settings › Update Email/Mobile 2. Add your mobile number  3. Enter the OTP received on your registered mobile number  4. Select 'Save Changes'  
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=55c2044aa900003c00b9992d&view=FAQ
How can I use my mobile number to login on the Flipkart mobile app? To log into the Flipkart mobile app, update your mobile number from your Flipkart account on our website with these simples steps: 1. Go to My Account › Settings › Update Email/Mobile 2. Add your mobile number  3. Enter the OTP received on your registered mobile number  4. Select 'Save Changes'  
Others
55cddc57b000002c002c170b
Login & My Account
5f2939a7278e793e653efd4f
Can I use a corporate email ID to sign up?
Yes, you can use a corporate email ID. However, please ensure that you have updated your current active email address to continue using your account in the unlikely event of your account getting deleted or deactivated.
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=5f2939a7278e793e653efd4f&view=FAQ
Can I use a corporate email ID to sign up? Yes, you can use a corporate email ID. However, please ensure that you have updated your current active email address to continue using your account in the unlikely event of your account getting deleted or deactivated.
Others
55cddc57b000002c002c170b
Login & My Account
55c20b81a900003300b99932
I'm getting an error message that says, 'You've exceeded the maximum number of attempts to enter correct verification code'. How can I log in to my Flipkart account now?
If a wrong code is entered for verification more than a specific number of times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP.
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=55c20b81a900003300b99932&view=FAQ
I'm getting an error message that says, 'You've exceeded the maximum number of attempts to enter correct verification code'. How can I log in to my Flipkart account now? If a wrong code is entered for verification more than a specific number of times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP.
Others
55cddc57b000002c002c170b
Login & My Account
55c20ceda900002800b99935
I always login using my phone number, but I recently lost my phone. I have also forgotten the password to my Flipkart account. How do I access it?
If you have forgotten the password for your account, you can reset it using the 'Forgot password' option available on the home page. Just enter your registered email ID to get an OTP, once you have the OTP simply follow the prompts. If you regain access to your phone number, you can always log in using OTP else, if an email ID is registered with your account, you can click on 'Forget Password' and attempt to log in. In the unlikely event of these not working, you can contact our customer support team for further assistance.   
https://www.flipkart.com/helpcentre?catalog=55cddc57b000002c002c170b&faq=55c20ceda900002800b99935&view=FAQ
I always login using my phone number, but I recently lost my phone. I have also forgotten the password to my Flipkart account. How do I access it? If you have forgotten the password for your account, you can reset it using the 'Forgot password' option available on the home page. Just enter your registered email ID to get an OTP, once you have the OTP simply follow the prompts. If you regain access to your phone number, you can always log in using OTP else, if an email ID is registered with your account, you can click on 'Forget Password' and attempt to log in. In the unlikely event of these not working, you can contact our customer support team for further assistance.   
Others
55cde08e6000003900cb5093
Privacy & Security
55c060676000003300cb506a
How do I report a listing infringement?
If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to [email protected], Identification or description of the copyrighted work/ trademark that has been infringed. Clear identification or description of where the material that you claim is infringing is located on www.flipkart.com with adequate particulars. Product ID / website links of infringing products (in case of copyright infringement). Flipkart is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time. Your address, telephone number, and email address. A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law. A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement) Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)
https://www.flipkart.com/helpcentre?catalog=55cde08e6000003900cb5093&faq=55c060676000003300cb506a&view=FAQ
How do I report a listing infringement? If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to [email protected], Identification or description of the copyrighted work/ trademark that has been infringed. Clear identification or description of where the material that you claim is infringing is located on www.flipkart.com with adequate particulars. Product ID / website links of infringing products (in case of copyright infringement). Flipkart is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time. Your address, telephone number, and email address. A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law. A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement) Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)
Others
55cde08e6000003900cb5093
Privacy & Security
55c0a9bcb0000044002c16f7
If I have found a security Bug/Vulnerability/Issue what should I do?
We take security very seriously at Flipkart. If you have found an issue on Flipkart, you can report it to [email protected] with the below details: 1. Steps to reproduce the bug/issue 2. Your web browser/mobile browser's name and version 3. Screenshot/screencast (if any).
https://www.flipkart.com/helpcentre?catalog=55cde08e6000003900cb5093&faq=55c0a9bcb0000044002c16f7&view=FAQ
If I have found a security Bug/Vulnerability/Issue what should I do? We take security very seriously at Flipkart. If you have found an issue on Flipkart, you can report it to [email protected] with the below details: 1. Steps to reproduce the bug/issue 2. Your web browser/mobile browser's name and version 3. Screenshot/screencast (if any).
Others
563ae4ae6f00001e0035fd12
Warranty
5639e3f46f0000160035ce00
I see that the warranty terms for my product have changed on Flipkart from when I bought the product. Will this affect my warranty?
No. The warranty terms for your product will be the same as when you got the product & will not affect your warranty in any way.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639e3f46f0000160035ce00&view=FAQ
I see that the warranty terms for my product have changed on Flipkart from when I bought the product. Will this affect my warranty? No. The warranty terms for your product will be the same as when you got the product & will not affect your warranty in any way.
Others
563ae4ae6f00001e0035fd12
Warranty
5639c8c87100001d00a26f9a
I lost my warranty card. How can I get warranty?
You can get warranty for your product even without a warranty card. Please use the invoice which will serve as your warranty claim at any authorized service center of the brand.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639c8c87100001d00a26f9a&view=FAQ
I lost my warranty card. How can I get warranty? You can get warranty for your product even without a warranty card. Please use the invoice which will serve as your warranty claim at any authorized service center of the brand.
Others
563ae4ae6f00001e0035fd12
Warranty
5639c8106f0000140035c360
How can I claim warranty for my product?
You can claim the warranty for your product by using the invoice at any authorized service center of the brand.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639c8106f0000140035c360&view=FAQ
How can I claim warranty for my product? You can claim the warranty for your product by using the invoice at any authorized service center of the brand.
Others
563ae4ae6f00001e0035fd12
Warranty
563b51232100001d0081fd2f
I want to check my warranty details for the product but I don’t have the warranty card. What should I do?
Please contact our Customer Support and we will help you with the details.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=563b51232100001d0081fd2f&view=FAQ
I want to check my warranty details for the product but I don’t have the warranty card. What should I do? Please contact our Customer Support and we will help you with the details.
Others
563ae4ae6f00001e0035fd12
Warranty
5639e42421000020004e7627
There is a mismatch in warranty terms between Flipkart and the brand's website. What will happen to the warranty on my product now?
The mismatch could be because of the change in warranty terms for the product over time. Rest assured, you will be entitled to the terms listed on the warranty card that was provided to you at the time of purchase.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639e42421000020004e7627&view=FAQ
There is a mismatch in warranty terms between Flipkart and the brand's website. What will happen to the warranty on my product now? The mismatch could be because of the change in warranty terms for the product over time. Rest assured, you will be entitled to the terms listed on the warranty card that was provided to you at the time of purchase.
Others
563ae4ae6f00001e0035fd12
Warranty
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There is no seal on the warranty card I got. How will I claim warranty?
The seal on the warranty card is not mandatory for the warranty to be valid. The invoice you received along with the product can be used to claim warranty for the product as it has the details of your purchase.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639c7bc6f0000250035c347&view=FAQ
There is no seal on the warranty card I got. How will I claim warranty? The seal on the warranty card is not mandatory for the warranty to be valid. The invoice you received along with the product can be used to claim warranty for the product as it has the details of your purchase.
Others
563ae4ae6f00001e0035fd12
Warranty
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How does warranty work on replacement products?
The warranty on replacement products will be the same as the initial product delivered to you. The invoice you receive with the replacement can be used to claim warranty related services.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639e44d7100002000a27a02&view=FAQ
How does warranty work on replacement products? The warranty on replacement products will be the same as the initial product delivered to you. The invoice you receive with the replacement can be used to claim warranty related services.
Others
563ae4ae6f00001e0035fd12
Warranty
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What should I do if there is a difference in the warranty mentioned on Flipkart & the physical warranty card I got?
The mismatch could be because of the change in warranty terms for the product over time. Rest assured, you will be entitled to the terms listed on the warranty card that was provided to you at the time of purchase.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639e36c21000020004e75e7&view=FAQ
What should I do if there is a difference in the warranty mentioned on Flipkart & the physical warranty card I got? The mismatch could be because of the change in warranty terms for the product over time. Rest assured, you will be entitled to the terms listed on the warranty card that was provided to you at the time of purchase.
Others
563ae4ae6f00001e0035fd12
Warranty
5639c7d56f0000270035c350
Should I register the product with the brand to avail the warranty benefits on it?
No, it's not necessary to register the product with the brand. The warranty is automatically valid from the date on the seller's invoice sent to you.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639c7d56f0000270035c350&view=FAQ
Should I register the product with the brand to avail the warranty benefits on it? No, it's not necessary to register the product with the brand. The warranty is automatically valid from the date on the seller's invoice sent to you.
Others
563ae4ae6f00001e0035fd12
Warranty
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I didn't get a warranty card with my product. How can I get the warranty?
You need not have a warranty card to claim warranty for your product. Please use the invoice which can be used to avail warranty at any authorised service centre of the brand.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639c8472200003a00e70306&view=FAQ
I didn't get a warranty card with my product. How can I get the warranty? You need not have a warranty card to claim warranty for your product. Please use the invoice which can be used to avail warranty at any authorised service centre of the brand.
Others
563ae4ae6f00001e0035fd12
Warranty
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Will warranty be applicable for my product since I bought it online?
At Flipkart, all our sellers offer products from authorised vendors or brands directly and are 100% genuine. Rest assured, products will have the applicable warranty from brands as confirmed on the product page.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=55bf67ef1f000023007dbeaf&view=FAQ
Will warranty be applicable for my product since I bought it online? At Flipkart, all our sellers offer products from authorised vendors or brands directly and are 100% genuine. Rest assured, products will have the applicable warranty from brands as confirmed on the product page.
Others
563ae4ae6f00001e0035fd12
Warranty
5639c7f26f0000360035c355
How do I sign up for an extended warranty for my product?
You may get in touch with the brand to register for an extended warranty for your product.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639c7f26f0000360035c355&view=FAQ
How do I sign up for an extended warranty for my product? You may get in touch with the brand to register for an extended warranty for your product.
Others
563ae4ae6f00001e0035fd12
Warranty
5639e9801900003300fb7f35
I don't remember the warranty details for my product. Where can I find it?
You can check the brand website for the warranty details of your product. The product invoice can be used to claim the services from any Authorised Service Centre.
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639e9801900003300fb7f35&view=FAQ
I don't remember the warranty details for my product. Where can I find it? You can check the brand website for the warranty details of your product. The product invoice can be used to claim the services from any Authorised Service Centre.
Others
563ae4ae6f00001e0035fd12
Warranty
5639e31a3000001a00f9f6ed
From when is the warranty for my product applicable?
The warranty for your product starts from the date mentioned on the seller's invoice. In case of iPhones, the SIM activation date will be considered as the date from which the warranty of your product starts.  
https://www.flipkart.com/helpcentre?catalog=563ae4ae6f00001e0035fd12&faq=5639e31a3000001a00f9f6ed&view=FAQ
From when is the warranty for my product applicable? The warranty for your product starts from the date mentioned on the seller's invoice. In case of iPhones, the SIM activation date will be considered as the date from which the warranty of your product starts.  
Others
564964546e00002f0073d516
Gift Cards
55f2a5965c00003700342bce
I didn’t get the Gift Card I ordered for. What should I do?
Please check your inbox and spam folder for the Gift Card. If you don’t find the card in spite of this, you can get the card details from your Flipkart account. To do this, Visit your Orders Go the order for the Gift Card Click on resend Gift Card details
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=55f2a5965c00003700342bce&view=FAQ
I didn’t get the Gift Card I ordered for. What should I do? Please check your inbox and spam folder for the Gift Card. If you don’t find the card in spite of this, you can get the card details from your Flipkart account. To do this, Visit your Orders Go the order for the Gift Card Click on resend Gift Card details
Others
564964546e00002f0073d516
Gift Cards
5649616e6e00002e0073d45a
My Gift Card has expired. Can you extend its validity?
Gift Cards have a validity period of 1 year from the date of purchase and once a Gift Card expires, it's validity cannot be extended.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=5649616e6e00002e0073d45a&view=FAQ
My Gift Card has expired. Can you extend its validity? Gift Cards have a validity period of 1 year from the date of purchase and once a Gift Card expires, it's validity cannot be extended.
Others
564964546e00002f0073d516
Gift Cards
56d995791300001600fdd19a
What does 'Transfer' Gift Card in my Wallet do?
You can use the 'Transfer' option to transfer your Gift Card to anyone through your Flipkart app by entering their email ID. Please note that the expiry date of the Gift Card does not change when you transfer it to someone and is valid for 1 year from the date of purchase.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=56d995791300001600fdd19a&view=FAQ
What does 'Transfer' Gift Card in my Wallet do? You can use the 'Transfer' option to transfer your Gift Card to anyone through your Flipkart app by entering their email ID. Please note that the expiry date of the Gift Card does not change when you transfer it to someone and is valid for 1 year from the date of purchase.
Others
564964546e00002f0073d516
Gift Cards
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Does a Gift Card expire?
Yes, all Gift Cards have a validity of 1 year from the date of issue and will expire after that.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=55bb50b73100001f007864d1&view=FAQ
Does a Gift Card expire? Yes, all Gift Cards have a validity of 1 year from the date of issue and will expire after that.
Others
564964546e00002f0073d516
Gift Cards
55bb518331000039007864d2
Is there a limit on how many Gift Cards I can use in a single order?
You can use up to 15 Gift Cards to pay for a single order.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=55bb518331000039007864d2&view=FAQ
Is there a limit on how many Gift Cards I can use in a single order? You can use up to 15 Gift Cards to pay for a single order.
Others
564964546e00002f0073d516
Gift Cards
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What happens to the unused balance in my Gift Card after it expires?
The unused balance of the Gift Card expires along with the Gift Card.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=564961147100001300a55d69&view=FAQ
What happens to the unused balance in my Gift Card after it expires? The unused balance of the Gift Card expires along with the Gift Card.
Others
564964546e00002f0073d516
Gift Cards
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I've lost my Gift Card PIN, what can I do?
If you've bought the Gift Card from Flipkart directly, you can resend the Gift Card details to the recipient by following these simple steps: 1. Go to 'My Orders'2. Select the Gift Card order3. Click on 'Resend Gift Card' and the recipient will get the Gift Card with a new PIN If you've got the Gift Card as a Gift, you may get in touch with the original buyer and they will be able to help you out.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=587389121300003f00360251&view=FAQ
I've lost my Gift Card PIN, what can I do? If you've bought the Gift Card from Flipkart directly, you can resend the Gift Card details to the recipient by following these simple steps: 1. Go to 'My Orders'2. Select the Gift Card order3. Click on 'Resend Gift Card' and the recipient will get the Gift Card with a new PIN If you've got the Gift Card as a Gift, you may get in touch with the original buyer and they will be able to help you out.
Others
564964546e00002f0073d516
Gift Cards
56d995da1300002d007fdb58
Can I transfer partially used Gift Card to someone?
Yes, you can transfer your partially used Flipkart Gift Card as long as it hasn't expired and has some balance left. The receiver will not be able to see any transactions made from your Flipkart wallet. Please note that the expiry date of the Gift Card does not change when you transfer it to someone.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=56d995da1300002d007fdb58&view=FAQ
Can I transfer partially used Gift Card to someone? Yes, you can transfer your partially used Flipkart Gift Card as long as it hasn't expired and has some balance left. The receiver will not be able to see any transactions made from your Flipkart wallet. Please note that the expiry date of the Gift Card does not change when you transfer it to someone.
Others
564964546e00002f0073d516
Gift Cards
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How can I unlink a Gift Card which is added to my wallet?
To unlink your Gift Card, transfer it to yourself by using the 'Transfer this Gift Card' option and enter your email ID. The Card ID and PIN will be sent to you while the Gift Card is unlinked from your Wallet. It can then be added to another person's Flipkart account.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=56d997711200003c008b03be&view=FAQ
How can I unlink a Gift Card which is added to my wallet? To unlink your Gift Card, transfer it to yourself by using the 'Transfer this Gift Card' option and enter your email ID. The Card ID and PIN will be sent to you while the Gift Card is unlinked from your Wallet. It can then be added to another person's Flipkart account.
Others
564964546e00002f0073d516
Gift Cards
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How can I use a Gift Card?
There are two ways in which you can use a Gift Card: 1. Add the Gift Card to your Flipkart Wallet and link it to your account. You will then be able to use it as a payment mode for your orders2. While placing your order, choose Gift Card as the mode of payment and enter your Gift Card number along with its PIN to pay
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=56d994cf1300001400fdd178&view=FAQ
How can I use a Gift Card? There are two ways in which you can use a Gift Card: 1. Add the Gift Card to your Flipkart Wallet and link it to your account. You will then be able to use it as a payment mode for your orders2. While placing your order, choose Gift Card as the mode of payment and enter your Gift Card number along with its PIN to pay
Others
564964546e00002f0073d516
Gift Cards
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What if the Gift Card is transferred to someone when I am expecting a refund for an order placed using the same Gift Card?
Refund for a payment made from a Gift Card will be added back to it. Please check if there are any pending refunds expected to the Gift Card before you transfer it to someone.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=56d996ca1200002b0077f2f2&view=FAQ
What if the Gift Card is transferred to someone when I am expecting a refund for an order placed using the same Gift Card? Refund for a payment made from a Gift Card will be added back to it. Please check if there are any pending refunds expected to the Gift Card before you transfer it to someone.
Others
564964546e00002f0073d516
Gift Cards
56495fe42600002c00c2c7fe
Can I buy another Gift Card with the Gift Card I have?
No, a Gift Card cannot be used to buy another Gift Card.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=56495fe42600002c00c2c7fe&view=FAQ
Can I buy another Gift Card with the Gift Card I have? No, a Gift Card cannot be used to buy another Gift Card.
Others
564964546e00002f0073d516
Gift Cards
564961921900003600fe60c6
Can I get a new Gift Card for the remaining balance if my Gift Card has expired?
No, the unused balance in a Gift Card automatically expires with the expiry of the Gift Card.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=564961921900003600fe60c6&view=FAQ
Can I get a new Gift Card for the remaining balance if my Gift Card has expired? No, the unused balance in a Gift Card automatically expires with the expiry of the Gift Card.
Others
564964546e00002f0073d516
Gift Cards
56495fc72600001300c2c7f5
Can I use my Gift Card to buy items from different sellers in the same order?
No, a Gift Card cannot be used in a single order with different sellers. To buy items from different sellers using your Gift Card, please order separately.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=56495fc72600001300c2c7f5&view=FAQ
Can I use my Gift Card to buy items from different sellers in the same order? No, a Gift Card cannot be used in a single order with different sellers. To buy items from different sellers using your Gift Card, please order separately.
Others
564964546e00002f0073d516
Gift Cards
564960012600001900c2c805
Do I have to pay anything extra to buy or use a Gift Card?
No. You can buy and use your Gift Card without paying anything extra.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=564960012600001900c2c805&view=FAQ
Do I have to pay anything extra to buy or use a Gift Card? No. You can buy and use your Gift Card without paying anything extra.
Others
564964546e00002f0073d516
Gift Cards
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What are the limits to buy Gift Cards?
You can buy a maximum of 100 Gift Cards in a month with a total limit of Rs. 1,00,000 (One Lakh). Purchases exceeding this limit will be automatically canceled. Please refer to the Gift Card Terms & Conditions page for more details.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=57d15cf31300002a00403496&view=FAQ
What are the limits to buy Gift Cards? You can buy a maximum of 100 Gift Cards in a month with a total limit of Rs. 1,00,000 (One Lakh). Purchases exceeding this limit will be automatically canceled. Please refer to the Gift Card Terms & Conditions page for more details.
Others
564964546e00002f0073d516
Gift Cards
56496029210000170051560e
Are there certain things on Flipkart which I cannot buy through Gift Cards?
The following cannot be bought through Gift Cards: 1. Flipkart First subscription2. Other Gift Card(s) 3. Items from different sellers in a single order (you can use Gift Cards by ordering separately)
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=56496029210000170051560e&view=FAQ
Are there certain things on Flipkart which I cannot buy through Gift Cards? The following cannot be bought through Gift Cards: 1. Flipkart First subscription2. Other Gift Card(s) 3. Items from different sellers in a single order (you can use Gift Cards by ordering separately)
Others
564964546e00002f0073d516
Gift Cards
5649609c6e00003e0073d421
What if my order amount is lesser than the Gift Card value?
If your order amount is lesser than the value of your Gift Card, the balance will stay your Card and you can use it to shop on Flipkart!
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=5649609c6e00003e0073d421&view=FAQ
What if my order amount is lesser than the Gift Card value? If your order amount is lesser than the value of your Gift Card, the balance will stay your Card and you can use it to shop on Flipkart!
Others
564964546e00002f0073d516
Gift Cards
5649607b1900001e00fe6090
How can I pay if the order amount is more than the value of my Gift Card?
You can pay the remaining amount using a debit/credit card or your PhonePe Wallet.
https://www.flipkart.com/helpcentre?catalog=564964546e00002f0073d516&faq=5649607b1900001e00fe6090&view=FAQ
How can I pay if the order amount is more than the value of my Gift Card? You can pay the remaining amount using a debit/credit card or your PhonePe Wallet.
Others
56614d156e00003000775aee
Pickup Stores
55c1f8c4a900002a00b99929
Will my shipment be safe at the pickup store?
Rest assured, your shipment is safe with our trusted partners at all pickup stores.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1f8c4a900002a00b99929&view=FAQ
Will my shipment be safe at the pickup store? Rest assured, your shipment is safe with our trusted partners at all pickup stores.
Others
56614d156e00003000775aee
Pickup Stores
55c1dc8db500003b003167ff
How will I know that my shipment has reached the pick-up store?
Once your shipment has reached the pick-up store, you will be notified via email & SMS. A One Time Password (OTP) and a route map to the location of the pick-up store will also be shared with you.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1dc8db500003b003167ff&view=FAQ
How will I know that my shipment has reached the pick-up store? Once your shipment has reached the pick-up store, you will be notified via email & SMS. A One Time Password (OTP) and a route map to the location of the pick-up store will also be shared with you.
Others
56614d156e00003000775aee
Pickup Stores
55c1ec89b500004b00316804
How can I collect my shipment from the pick-up store?
To collect your shipment from a pick-up store, follow these simple steps: 1. Walk into the pick-up store 2. Enter your OTP where you are asked to do so by the Store Manager and show a valid photo ID As soon as the verification is complete, the shipment will be handed over to you. Note: The photo IDs can be PAN card, Driving license, Aadhar card, College ID card, Employee ID card, Voters' ID card, Government approved cards, photo printed credit/debit card, and Bank passbook.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1ec89b500004b00316804&view=FAQ
How can I collect my shipment from the pick-up store? To collect your shipment from a pick-up store, follow these simple steps: 1. Walk into the pick-up store 2. Enter your OTP where you are asked to do so by the Store Manager and show a valid photo ID As soon as the verification is complete, the shipment will be handed over to you. Note: The photo IDs can be PAN card, Driving license, Aadhar card, College ID card, Employee ID card, Voters' ID card, Government approved cards, photo printed credit/debit card, and Bank passbook.
Others
56614d156e00003000775aee
Pickup Stores
55c1b99eb500002e003167fc
How does the pick-up store option on Flipkart work?
With the pick-up store option, you can choose to pick up your shipment from select pick-up stores at your convenience. All you need to do is choose the pick-up store option at the time of placing your order and you can walk into the pick-up location to collect your order once it reaches there. You'll also receive an email and SMS once the shipment has reached the pick-up store.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1b99eb500002e003167fc&view=FAQ
How does the pick-up store option on Flipkart work? With the pick-up store option, you can choose to pick up your shipment from select pick-up stores at your convenience. All you need to do is choose the pick-up store option at the time of placing your order and you can walk into the pick-up location to collect your order once it reaches there. You'll also receive an email and SMS once the shipment has reached the pick-up store.
Others
56614d156e00003000775aee
Pickup Stores
55c1f673b0000038002c16fc
How long do I have to pick up my shipment from the pick-up store?
You can pick up your shipment within 5 days of the order arriving at the pick-up store. If you are on vacation, or can't pick it up within 5 days, you can contact our Customer Support to schedule the pickup at a later date. In case the shipment is not picked up within this time, the store will return the item to the seller and the order will be cancelled.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1f673b0000038002c16fc&view=FAQ
How long do I have to pick up my shipment from the pick-up store? You can pick up your shipment within 5 days of the order arriving at the pick-up store. If you are on vacation, or can't pick it up within 5 days, you can contact our Customer Support to schedule the pickup at a later date. In case the shipment is not picked up within this time, the store will return the item to the seller and the order will be cancelled.
Others
56614d156e00003000775aee
Pickup Stores
55c1f811a900004100b99927
What should I do if my shipment is not at the pick-up store?
If you have received a confirmation message that your shipment has reached the pick-up store and it is not there, please contact Customer Support.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1f811a900004100b99927&view=FAQ
What should I do if my shipment is not at the pick-up store? If you have received a confirmation message that your shipment has reached the pick-up store and it is not there, please contact Customer Support.
Others
56614d156e00003000775aee
Pickup Stores
55c1f872a900002300b99928
What happens if I'm not able to pick up my shipment within 5 days from the pickup store for some reason?
In case your shipment isn't collected from the pick-up store within 5 days, it will be returned to the seller. The order will be cancelled and a full refund initiated for pre-paid orders.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1f872a900002300b99928&view=FAQ
What happens if I'm not able to pick up my shipment within 5 days from the pickup store for some reason? In case your shipment isn't collected from the pick-up store within 5 days, it will be returned to the seller. The order will be cancelled and a full refund initiated for pre-paid orders.
Others
56614d156e00003000775aee
Pickup Stores
55c1e63cb500004000316801
What is a pick-up store?
A pick-up store is a location near you where you can now walk into a select partner store and collect your order at your own convenience. The option to choose this as a delivery option is available on our mobile app.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1e63cb500004000316801&view=FAQ
What is a pick-up store? A pick-up store is a location near you where you can now walk into a select partner store and collect your order at your own convenience. The option to choose this as a delivery option is available on our mobile app.
Others
56614d156e00003000775aee
Pickup Stores
55c1fc31a900004100b9992a
Is a pick-up store option better than having the shipment sent directly to me?
Pick-up stores are an option is for those who want to collect their orders at leisure. It works great for those who can't receive shipments at home or offices at the specific moment the courier executive calls.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1fc31a900004100b9992a&view=FAQ
Is a pick-up store option better than having the shipment sent directly to me? Pick-up stores are an option is for those who want to collect their orders at leisure. It works great for those who can't receive shipments at home or offices at the specific moment the courier executive calls.
Others
56614d156e00003000775aee
Pickup Stores
55c1e5da6000002f00cb507c
Can I drop off an item I want to return at the pick-up store?
Pick-up stores are not authorised to accept items for returns yet. To return items, please raise a request from the 'My Orders' section of your Flipkart account and wait for more details via email and SMS.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1e5da6000002f00cb507c&view=FAQ
Can I drop off an item I want to return at the pick-up store? Pick-up stores are not authorised to accept items for returns yet. To return items, please raise a request from the 'My Orders' section of your Flipkart account and wait for more details via email and SMS.
Others
56614d156e00003000775aee
Pickup Stores
55c1fcaf6000001b00cb507d
Can someone else collect an order on my behalf from a pick-up store?
Yes, someone else can collect the order for you. To do this, the person will have to share the OTP sent to you by SMS and a vaild photo ID at the pick-up store.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1fcaf6000001b00cb507d&view=FAQ
Can someone else collect an order on my behalf from a pick-up store? Yes, someone else can collect the order for you. To do this, the person will have to share the OTP sent to you by SMS and a vaild photo ID at the pick-up store.
Others
56614d156e00003000775aee
Pickup Stores
55c1e2baa900004300b99923
Is my shipment safe at the pick-up store?
Yes, your shipment is safe at our well-equipped and trusted pick-up stores.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1e2baa900004300b99923&view=FAQ
Is my shipment safe at the pick-up store? Yes, your shipment is safe at our well-equipped and trusted pick-up stores.
Others
56614d156e00003000775aee
Pickup Stores
55c1e319b0000033002c16f9
What are the benefits of choosing the pick-up store option for delivery?
Pick-up stores are an option is for those who want to collect their orders at leisure. It works great for those who can't receive shipments at home or offices at the specific moment the courier executive calls.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1e319b0000033002c16f9&view=FAQ
What are the benefits of choosing the pick-up store option for delivery? Pick-up stores are an option is for those who want to collect their orders at leisure. It works great for those who can't receive shipments at home or offices at the specific moment the courier executive calls.
Others
56614d156e00003000775aee
Pickup Stores
55c1f7b7b000002d002c16fd
My shipment is damaged at the self pickup store, what do I do?
Please do not accept your shipment at the pickup store if it's damaged. Let us know about it by contacting our Customer Support & we'll look into this for you.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1f7b7b000002d002c16fd&view=FAQ
My shipment is damaged at the self pickup store, what do I do? Please do not accept your shipment at the pickup store if it's damaged. Let us know about it by contacting our Customer Support & we'll look into this for you.
Others
56614d156e00003000775aee
Pickup Stores
55c1e3e86000003000cb507b
How much time does it take for the shipment to reach a pickup store?
Standard delivery times apply for shipments to be delivered at pickup locations. You can check the status of your order from My Orders section.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1e3e86000003000cb507b&view=FAQ
How much time does it take for the shipment to reach a pickup store? Standard delivery times apply for shipments to be delivered at pickup locations. You can check the status of your order from My Orders section.
Others
56614d156e00003000775aee
Pickup Stores
55c1e78ca900004200b99925
How to know if my area has self pick-up service?
When you're placing an order with your address, choose the self-pickup option to see a list of possible stores where you can walk in & collect your shipments. In case your address doesn't have any pickup stores, you'll get a message which says, 'Self pickup not available in your location'. This option is currently available only on Android app at the moment.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1e78ca900004200b99925&view=FAQ
How to know if my area has self pick-up service? When you're placing an order with your address, choose the self-pickup option to see a list of possible stores where you can walk in & collect your shipments. In case your address doesn't have any pickup stores, you'll get a message which says, 'Self pickup not available in your location'. This option is currently available only on Android app at the moment.
Others
56614d156e00003000775aee
Pickup Stores
55c1e3b5b500004600316800
Is there a charge for pickup of products from a 'Pickup Store'?
There are no charges for pickup of products from a 'Pickup Store'. Standard delivery charges still apply.
https://www.flipkart.com/helpcentre?catalog=56614d156e00003000775aee&faq=55c1e3b5b500004600316800&view=FAQ
Is there a charge for pickup of products from a 'Pickup Store'? There are no charges for pickup of products from a 'Pickup Store'. Standard delivery charges still apply.
Others
5b34bb8b4b00002900ef7bae
Installation
5b34b930120000390088a0c0
What all is covered as part of standard installation?
Split air conditioners: Parts/services covered under standard Installation:a. Copper Pipe with Sleeve - 3Mtr b. POWER CABLE 3 Core - 3Mtr, c. Remote - 1Nos, d. Remote Batteries Parts not covered as part of standard Installation and their respective charges:a. Outdoor unit stand - Rs. 750, b. Extra copper pipes - Rs 750 per meter without sleeves & power cable, c. Drain pipe extension if any. (per meter cost) - Rs. 125, d. Wiring extension from meter to site, (per meter cost) Rs. 86 Services not covered as part of standard installation and chargeablea. Stabilizer required for the installation if available with the technician, f. Plumbing and Masonry Work, g. Powerpoint/MCB fitting and any other electrical work, h. Carpentry work, i. Dismantling/Shifting of Old AC's Masonry, j. Core Cutting Fabrication and Electrical The authorised service engineer will provide a detailed demo that includesa. Usage of the product, b. Explain all the functionality of the product, c. Preventive maintenance action to be taken Televisions: If wall mount is part of the sales package: The wall mount will be provided free of cost and will be available in the product boxThe installation and demo service will be provided free of costAll additional accessories not part of the the package will be charged separately The authorized service engineer will be providing detailed demo that includes:1. Physical check of all ports, including power and USB ports2. Checking also of accessories3. Understanding your new TV's features with complete demonstration of features and settings4. Quick run-through on how to operate the TV5. Preventive maintenance action to be taken If wall mount is not a part of the sales package and needs to be purchased separately: The installation & first demo service will be provided free of cost. All additional accessories not part of the the package will be charged separately.The service engineer will install your new TV, either on wall mount or on table top. The wall mount is not provided free of cost and is chargeable. The cost of wall mount is Rs. 499 (inclusive of applicable taxes) and will be available with service engineer for purchase.The authorised service engineer will be providing detailed demo that includes the following:a. Physical check of all ports, including power and USB ports. b. Checking of accessories c. Understanding your new TV's features with complete demonstration of features and settings d. Quick run-through on how to operate the TV e. Preventive maintenance action to be taken Washing Machine - Front load The installation and demo service will be provided free of cost. All additional accessories not part of the the package will be charged separately.The authorised service engineer will provide detailed demo that includes the following: 1. Usage of the product2. Explain all the functionality of the product3. Preventive maintenance action to be taken Washing machine - Top Load The features of the product are presented in the user manual that comes with it. Hence, the manufacturer does not provide on-site installation or demo for the product.
https://www.flipkart.com/helpcentre?catalog=5b34bb8b4b00002900ef7bae&faq=5b34b930120000390088a0c0&view=FAQ
What all is covered as part of standard installation? Split air conditioners: Parts/services covered under standard Installation:a. Copper Pipe with Sleeve - 3Mtr b. POWER CABLE 3 Core - 3Mtr, c. Remote - 1Nos, d. Remote Batteries Parts not covered as part of standard Installation and their respective charges:a. Outdoor unit stand - Rs. 750, b. Extra copper pipes - Rs 750 per meter without sleeves & power cable, c. Drain pipe extension if any. (per meter cost) - Rs. 125, d. Wiring extension from meter to site, (per meter cost) Rs. 86 Services not covered as part of standard installation and chargeablea. Stabilizer required for the installation if available with the technician, f. Plumbing and Masonry Work, g. Powerpoint/MCB fitting and any other electrical work, h. Carpentry work, i. Dismantling/Shifting of Old AC's Masonry, j. Core Cutting Fabrication and Electrical The authorised service engineer will provide a detailed demo that includesa. Usage of the product, b. Explain all the functionality of the product, c. Preventive maintenance action to be taken Televisions: If wall mount is part of the sales package: The wall mount will be provided free of cost and will be available in the product boxThe installation and demo service will be provided free of costAll additional accessories not part of the the package will be charged separately The authorized service engineer will be providing detailed demo that includes:1. Physical check of all ports, including power and USB ports2. Checking also of accessories3. Understanding your new TV's features with complete demonstration of features and settings4. Quick run-through on how to operate the TV5. Preventive maintenance action to be taken If wall mount is not a part of the sales package and needs to be purchased separately: The installation & first demo service will be provided free of cost. All additional accessories not part of the the package will be charged separately.The service engineer will install your new TV, either on wall mount or on table top. The wall mount is not provided free of cost and is chargeable. The cost of wall mount is Rs. 499 (inclusive of applicable taxes) and will be available with service engineer for purchase.The authorised service engineer will be providing detailed demo that includes the following:a. Physical check of all ports, including power and USB ports. b. Checking of accessories c. Understanding your new TV's features with complete demonstration of features and settings d. Quick run-through on how to operate the TV e. Preventive maintenance action to be taken Washing Machine - Front load The installation and demo service will be provided free of cost. All additional accessories not part of the the package will be charged separately.The authorised service engineer will provide detailed demo that includes the following: 1. Usage of the product2. Explain all the functionality of the product3. Preventive maintenance action to be taken Washing machine - Top Load The features of the product are presented in the user manual that comes with it. Hence, the manufacturer does not provide on-site installation or demo for the product.
Others
5b34bb8b4b00002900ef7bae
Installation
5b34c907120000230088a660
Will I be charged for installation?
Air-conditioners: The installation of an air-conditioner is chargeable and needs to be paid directly to the service engineer. Standard installation charges for split AC will be Rs. 1599 (inclusive of taxes). Please check the offer details to know if free installation or any other special offer price is available at the time of purchase. Television (Wall mount is part of sales package):The service engineer will install your new television, either on a wall mount or on a table top. Installation and demo are provided free of cost. Television (Wall mount is not part of sales package):The wall mount is not provided free of cost and is chargeable. The cost of wall mount is Rs. 499 (inclusive of applicable taxes) and will be available with service engineer for purchase. Washing machine/Refrigerator:The installation and demo service will be provided free of cost. All additional accessories not part of the package will be charged separately.
https://www.flipkart.com/helpcentre?catalog=5b34bb8b4b00002900ef7bae&faq=5b34c907120000230088a660&view=FAQ
Will I be charged for installation? Air-conditioners: The installation of an air-conditioner is chargeable and needs to be paid directly to the service engineer. Standard installation charges for split AC will be Rs. 1599 (inclusive of taxes). Please check the offer details to know if free installation or any other special offer price is available at the time of purchase. Television (Wall mount is part of sales package):The service engineer will install your new television, either on a wall mount or on a table top. Installation and demo are provided free of cost. Television (Wall mount is not part of sales package):The wall mount is not provided free of cost and is chargeable. The cost of wall mount is Rs. 499 (inclusive of applicable taxes) and will be available with service engineer for purchase. Washing machine/Refrigerator:The installation and demo service will be provided free of cost. All additional accessories not part of the package will be charged separately.
Others
5f85504a952a4e798479f11d
Flipkart Travel
5f854e5639ee360fc43a6b94
How can I contact Flipkart Travel customer support?
You can get in touch with Flipkart Travel Support on toll-free number 1800 258 3535 or write at [email protected] for any queries or concerns.
https://www.flipkart.com/helpcentre?catalog=5f85504a952a4e798479f11d&faq=5f854e5639ee360fc43a6b94&view=FAQ
How can I contact Flipkart Travel customer support? You can get in touch with Flipkart Travel Support on toll-free number 1800 258 3535 or write at [email protected] for any queries or concerns.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
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Can I earn SuperCoins on purchasing Aegon Life Group Term Plus Insurance Plan?
No, the option to earn SuperCoins on insurance purchases is not available at the moment.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cfb7553000037002179dd&view=FAQ
Can I earn SuperCoins on purchasing Aegon Life Group Term Plus Insurance Plan? No, the option to earn SuperCoins on insurance purchases is not available at the moment.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
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 When will my policy for Aegon Life Group Term Plus Insurance Plan terminate?
Your policy shall immediately and automatically terminate on the occurrence of any of the following events: 1. On the expiry of your coverage plan (i.e a year from the risk start date of the policy) 2. The insured member ceases to fulfil any of the eligibility criteria (e.g incorrect declaration of age, pre-existing conditions etc.) 3. The insured member ceases to be a part of the group unless it is agreed to continue the cover till the end of its period (i.e if the user decides to terminate his FK account) 4. Death of the insured member 5. A  written request by the master policyholder to discontinue the policy with at least 30 days prior notice (e.g due to non-payment of premium, fraudulent transactions etc.  
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf9425400001d001faaf3&view=FAQ
 When will my policy for Aegon Life Group Term Plus Insurance Plan terminate? Your policy shall immediately and automatically terminate on the occurrence of any of the following events: 1. On the expiry of your coverage plan (i.e a year from the risk start date of the policy) 2. The insured member ceases to fulfil any of the eligibility criteria (e.g incorrect declaration of age, pre-existing conditions etc.) 3. The insured member ceases to be a part of the group unless it is agreed to continue the cover till the end of its period (i.e if the user decides to terminate his FK account) 4. Death of the insured member 5. A  written request by the master policyholder to discontinue the policy with at least 30 days prior notice (e.g due to non-payment of premium, fraudulent transactions etc.  
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
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Can I update/change the nominee details post purchasing the Aegon Life Group Term Plus Insurance Plan?
null
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf88e49000032000a4465&view=FAQ
Can I update/change the nominee details post purchasing the Aegon Life Group Term Plus Insurance Plan?
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cf8161200001800126269
Can a minor be made a nominee as part of the Aegon Life Group Term Plus Insurance Plan?
null
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf8161200001800126269&view=FAQ
Can a minor be made a nominee as part of the Aegon Life Group Term Plus Insurance Plan?
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
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What if I am not happy with the Aegon Life Group Term Plus Insurance Plan and its benefits?
In case you are not happy with the benefits offered, you can get in touch with Aegon within 30 days from the Risk Commencement Date as mentioned on the Certificate of Insurance and they will refund the premiums paid after deducting a proportionate risk premium for the period of risk cover.        
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf7125400002b001fa9f8&view=FAQ
What if I am not happy with the Aegon Life Group Term Plus Insurance Plan and its benefits? In case you are not happy with the benefits offered, you can get in touch with Aegon within 30 days from the Risk Commencement Date as mentioned on the Certificate of Insurance and they will refund the premiums paid after deducting a proportionate risk premium for the period of risk cover.        
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
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What are the exclusions under the Aegon Life Group Term Plus Insurance Plan?
Here are the exclusions:   a) Suicide Exclusions: If death occurs due to suicide within 12 months from the date of commencement of the coverage plan or within 12 months from the date of revival of the coverage plan, 80% refund on the premium paid (excluding taxes) will be received as death benefit, provided the insured member?s coverage(s) is/are in force.b) Covid -19 exclusions : You should not have travelled outside India in the last 45 days from date of proposal. You should not have been quarantined or been in close contact with anyone who has been diagnosed positive for COVID-19 in the last 14 days from date of proposal. You should not have experienced symptoms of fever/cough/shortness of breath/malaise/sore throat/nausea/vomiting and/or diarrhea within the last 14 days from date of proposal.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf46d54000033001fa8ff&view=FAQ
What are the exclusions under the Aegon Life Group Term Plus Insurance Plan? Here are the exclusions:   a) Suicide Exclusions: If death occurs due to suicide within 12 months from the date of commencement of the coverage plan or within 12 months from the date of revival of the coverage plan, 80% refund on the premium paid (excluding taxes) will be received as death benefit, provided the insured member?s coverage(s) is/are in force.b) Covid -19 exclusions : You should not have travelled outside India in the last 45 days from date of proposal. You should not have been quarantined or been in close contact with anyone who has been diagnosed positive for COVID-19 in the last 14 days from date of proposal. You should not have experienced symptoms of fever/cough/shortness of breath/malaise/sore throat/nausea/vomiting and/or diarrhea within the last 14 days from date of proposal.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cf4194900001a000a4286
 What do I receive on maturity? Are there any survival benefits in the Aegon Life Group Term Plus Insurance plan?
There is no maturity benefit or any kind of survival benefits payable on coverage expiry date of the plan.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf4194900001a000a4286&view=FAQ
 What do I receive on maturity? Are there any survival benefits in the Aegon Life Group Term Plus Insurance plan? There is no maturity benefit or any kind of survival benefits payable on coverage expiry date of the plan.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cf3c954000039001fa8c3
What are the benefits of the Aegon Life Group Term Plus Insurance Plan?
Aegon Life Group Term Plus Insurance Plan provides a lump sum amount to the nominee in case of death of the life assured depending on the sum assured opted (Life Assured).Eg. If Mr.Rohan has opted for Life Cover of Rs. 2 Lakhs by paying the required premium. In the event of his unfortunate death, his family will receive Rs. 2 Lakhs and the policy will terminate.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf3c954000039001fa8c3&view=FAQ
What are the benefits of the Aegon Life Group Term Plus Insurance Plan? Aegon Life Group Term Plus Insurance Plan provides a lump sum amount to the nominee in case of death of the life assured depending on the sum assured opted (Life Assured).Eg. If Mr.Rohan has opted for Life Cover of Rs. 2 Lakhs by paying the required premium. In the event of his unfortunate death, his family will receive Rs. 2 Lakhs and the policy will terminate.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cfbae49000026000a45a3
Can I use SuperCoins to buy Aegon Life Group Term Plus Insurance Plan?
No, the option to use SuperCoins for insurance purchases is not available at the moment.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cfbae49000026000a45a3&view=FAQ
Can I use SuperCoins to buy Aegon Life Group Term Plus Insurance Plan? No, the option to use SuperCoins for insurance purchases is not available at the moment.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5ec7f32b2a0000230006c046
What is COVID-19 Hospi Cover?
Covid-19 Hospi Cover provides an additional lump sum (Rider Sum Assured opted) on hospitalization for a minimum of 24 consecutive hours due to first ever diagnosis of Covid-19 condition. For more details, you can contact Aegon at 1800-209-9090.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5ec7f32b2a0000230006c046&view=FAQ
What is COVID-19 Hospi Cover? Covid-19 Hospi Cover provides an additional lump sum (Rider Sum Assured opted) on hospitalization for a minimum of 24 consecutive hours due to first ever diagnosis of Covid-19 condition. For more details, you can contact Aegon at 1800-209-9090.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
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Is there a waiting period for me to claim my Aegon Life Group Term Plus Insurance Plan?
Yes, after a waiting period of 14 days from the policy start date, you will be eligible for claims under Group Critical Illness rider (Covid-19 Hospi Care benefit).
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5ec7fc853c00003700bf46fe&view=FAQ
Is there a waiting period for me to claim my Aegon Life Group Term Plus Insurance Plan? Yes, after a waiting period of 14 days from the policy start date, you will be eligible for claims under Group Critical Illness rider (Covid-19 Hospi Care benefit).
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5ec7fc823800003500625c19
Will I get a copy of my policy certificate from Aegon Life Group Term Plus Insurance Plan after purchase or any changes in my contact or nominee details?
Yes, you will get a copy of the policy certificate on your registered email address. Alternatively, you can also download it from the ?My Policy? page of your Flipkart App.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5ec7fc823800003500625c19&view=FAQ
Will I get a copy of my policy certificate from Aegon Life Group Term Plus Insurance Plan after purchase or any changes in my contact or nominee details? Yes, you will get a copy of the policy certificate on your registered email address. Alternatively, you can also download it from the ?My Policy? page of your Flipkart App.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cf8f912000016001262c0
What will I get as a proof of Aegon Life Group Term Plus Insurance? 
You will receive a Certificate of Insurance (COI) along with Customer Information Sheet (CIS) on the email address that was shared at the time of purchase. You can also check both the documents on the My Policy page of your Flipkart App.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf8f912000016001262c0&view=FAQ
What will I get as a proof of Aegon Life Group Term Plus Insurance?  You will receive a Certificate of Insurance (COI) along with Customer Information Sheet (CIS) on the email address that was shared at the time of purchase. You can also check both the documents on the My Policy page of your Flipkart App.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cfae70f00001d004ae7f7
What is the process to claim my Aegon Life Group Term Plus Insurance Plan?
In the event of a claim, the nominee should notify Aegon Life of the claim by calling 1800-209-9090 or sending an email to [email protected]. The nominee will need to provide supporting documents to Aegon Life to process the claim.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cfae70f00001d004ae7f7&view=FAQ
What is the process to claim my Aegon Life Group Term Plus Insurance Plan? In the event of a claim, the nominee should notify Aegon Life of the claim by calling 1800-209-9090 or sending an email to [email protected]. The nominee will need to provide supporting documents to Aegon Life to process the claim.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cfa805200001300c1f506
Can I change policy cover amount, policy term or premium payment frequency after I purchase the Aegon Life Group Term Plus Insurance Plan?
No, policy cover, policy term and premium payment frequency details cannot be changed after the policy has been purchased.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cfa805200001300c1f506&view=FAQ
Can I change policy cover amount, policy term or premium payment frequency after I purchase the Aegon Life Group Term Plus Insurance Plan? No, policy cover, policy term and premium payment frequency details cannot be changed after the policy has been purchased.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cf13a49000020000a4124
What are the pre-requisites to purchase an Aegon Life Group Term Plus Insurance Plan through Flipkart?
Aegon Life Group Term Plus Insurance Plan (IRDA UIN: 138N062V01) with Group Critical Illness Rider( Covid-19 benefits) is only available on Flipkart for users who:- Have an active Flipkart account- Aged between 18 and 50 years- Do not have any pre-existing medical conditions as mentioned in the Health Declaration Section of the Terms and Conditions- Fulfill the eligibility criteria for Group CI (Covid-19) riders of not having travelled outside of India in the last 45 days from date of proposal, nor been quarantined or been in close contact with anyone who has been diagnosed positive for COVID-19 in the last 14 days from date of proposal and not experienced symptoms of fever/cough/shortness of breath/malaise/sore throat/nausea/vomiting and/or diarrhea within the last 14 days from the date of proposal This policy cannot be purchased by customers who have already bought the Aegon Life Group Term Plus Insurance Plan on Flipkart. 
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf13a49000020000a4124&view=FAQ
What are the pre-requisites to purchase an Aegon Life Group Term Plus Insurance Plan through Flipkart? Aegon Life Group Term Plus Insurance Plan (IRDA UIN: 138N062V01) with Group Critical Illness Rider( Covid-19 benefits) is only available on Flipkart for users who:- Have an active Flipkart account- Aged between 18 and 50 years- Do not have any pre-existing medical conditions as mentioned in the Health Declaration Section of the Terms and Conditions- Fulfill the eligibility criteria for Group CI (Covid-19) riders of not having travelled outside of India in the last 45 days from date of proposal, nor been quarantined or been in close contact with anyone who has been diagnosed positive for COVID-19 in the last 14 days from date of proposal and not experienced symptoms of fever/cough/shortness of breath/malaise/sore throat/nausea/vomiting and/or diarrhea within the last 14 days from the date of proposal This policy cannot be purchased by customers who have already bought the Aegon Life Group Term Plus Insurance Plan on Flipkart. 
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cf4e454000017001fa930
What documents are needed to claim my policy Aegon Life Group Term Plus Insurance Plan?
You can find the list of documents here: https://www.flipkart.com/pages/aegon-claim-doc-list The Insurer may ask for additional documents (including the policy document) or information for the processing of the claim from time to time, on a case by case basis. Please check your policy document for details about your coverage.   
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf4e454000017001fa930&view=FAQ
What documents are needed to claim my policy Aegon Life Group Term Plus Insurance Plan? You can find the list of documents here: https://www.flipkart.com/pages/aegon-claim-doc-list The Insurer may ask for additional documents (including the policy document) or information for the processing of the claim from time to time, on a case by case basis. Please check your policy document for details about your coverage.   
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cfa321200003900126359
Can I update or correct the personal details that I have provided for Aegon Life Group Term Plus Insurance Plan?
You can update or correct your contact details by using the 'Change Email address' option available on the 'Policy Details' page of your Flipkart app. You may be asked to validate or provide a few details if required. To update your mobile number, please call 1800-209-9090 or send an email to [email protected]. You may be asked to validate or provide a few details if required. Please note that 'name' and 'date of birth' cannot be changed.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cfa321200003900126359&view=FAQ
Can I update or correct the personal details that I have provided for Aegon Life Group Term Plus Insurance Plan? You can update or correct your contact details by using the 'Change Email address' option available on the 'Policy Details' page of your Flipkart app. You may be asked to validate or provide a few details if required. To update your mobile number, please call 1800-209-9090 or send an email to [email protected]. You may be asked to validate or provide a few details if required. Please note that 'name' and 'date of birth' cannot be changed.
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cf99c530000340021792d
Whom should I contact if I have concerns or complaints related to Aegon Life Group Term Plus Insurance Plan?
For all queries, please write to [email protected] or call on 1800-209-9090 between 9 am to 7 pm from Monday to Saturday. For any complaints or escalations, please write to [email protected]
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf99c530000340021792d&view=FAQ
Whom should I contact if I have concerns or complaints related to Aegon Life Group Term Plus Insurance Plan? For all queries, please write to [email protected] or call on 1800-209-9090 between 9 am to 7 pm from Monday to Saturday. For any complaints or escalations, please write to [email protected]
Insurance
5e8ee62b5100001a000600ec
Aegon Life Insurance
5e5cf7be0f000038004ae67f
Can I add more than one nominee as part of the Aegon Life Group Term Plus Insurance Plan?
No, the option to add more than one nominee is currently not available. However, you can only replace or correct the existing nominee details (name, age, gender and relationship) by using the 'Add/Update Nominee' option available under the 'My Policy' page of Flipkart app. The age of the nominee should be between 18 and 99 years.
https://www.flipkart.com/helpcentre?catalog=5e8ee62b5100001a000600ec&faq=5e5cf7be0f000038004ae67f&view=FAQ
Can I add more than one nominee as part of the Aegon Life Group Term Plus Insurance Plan? No, the option to add more than one nominee is currently not available. However, you can only replace or correct the existing nominee details (name, age, gender and relationship) by using the 'Add/Update Nominee' option available under the 'My Policy' page of Flipkart app. The age of the nominee should be between 18 and 99 years.
Insurance
5e8eff0c320000270001a0cc
COVID-19 Protect (Coronavirus Insurance)
5e8f2dec6000003700e219e9
Can I purchase more than one COVID-19 Protect policy? Can I purchase the policy for my family or friends?
No, you can only purchase one policy for yourself under the current restrictions. However, your family or friends can purchase policies for themselves from their own accounts.
https://www.flipkart.com/helpcentre?catalog=5e8eff0c320000270001a0cc&faq=5e8f2dec6000003700e219e9&view=FAQ
Can I purchase more than one COVID-19 Protect policy? Can I purchase the policy for my family or friends? No, you can only purchase one policy for yourself under the current restrictions. However, your family or friends can purchase policies for themselves from their own accounts.
Insurance
5e8eff0c320000270001a0cc
COVID-19 Protect (Coronavirus Insurance)
5e8f2fc01800001400d5a4ea
Can I update or correct my personal details after purchasing the COVID-19 Protect Policy?
You can only update the primary email ID from the ?My Orders? section of your Flipkart app after purchasing the policy. Please ensure that the rest of the Flipkart details are accurately entered when you buy the policy.
https://www.flipkart.com/helpcentre?catalog=5e8eff0c320000270001a0cc&faq=5e8f2fc01800001400d5a4ea&view=FAQ
Can I update or correct my personal details after purchasing the COVID-19 Protect Policy? You can only update the primary email ID from the ?My Orders? section of your Flipkart app after purchasing the policy. Please ensure that the rest of the Flipkart details are accurately entered when you buy the policy.