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2. **Vulnerability Assessment and Mitigation**: Sterling engineers employ the NIST security framework and a vendor-agnostic reference architecture to identify vulnerabilities in a network and then provide solutions to mitigate any potential security breaches.

3. **Data Protection**: Sterling offers a range of data protection solutions including data encryption (both in-flight and at rest), virtual machine-level encryption, network-level encryption, and shared storage encryption. They also provide key management server solutions.

4. **Ransomware Prevention and Recovery**: Sterling provides services to prevent ransomware attacks and ensure the recoverability of data in case of such attacks. Their offering includes malware protection and air-gapped cyber recovery.

5. **Secure Access and Compliance**: Sterling delivers secure access solutions including next-generation firewalls, workload micro-segmentation, email protection and web filtering, and identity and privileged password management. They also provide security compliance and remediation services.

6. **Security Assessment**: Sterling offers security assessments to evaluate an organization's security capabilities. This includes a virtual network assessment and the ability to request an assessment specific to an organization's needs.

7. **Security Information & Event Management (SIEM)**: Sterling provides SIEM solutions, aiding organizations in real-time analysis of security alerts generated by applications and network hardware.

8. **Managed Services**: Sterling provides managed security services to help organizations reduce the cost and complexity of protecting their information assets.

9. **Customized Deployment**: Sterling offers STIG hardening and manufacturer-provided hardening services, as well as custom deployments badged by Sterling.

10. **Virtual Desktop Resiliency**: Sterling provides solutions to ensure the resiliency of virtual desktop infrastructures, crucial for maintaining business continuity.

Each of these services aims to bolster an organization's security posture, safeguarding valuable data assets, and enabling more robust cyber resilience.

Services

Managed Services

Certainly, I understand. Here's a comprehensive overview of Sterling Managed Services:

1. **Help Desk as a Service**: Sterling provides a highly responsive virtual help desk with a prime directive of exceptional service. It includes support services, advanced reporting, and an attitude of utmost respect. The specific features include touchpoint assistance, break/fix support, endpoint support, user access management, ticket management, and monthly reporting/analytics.

2. **I.T. as a Service**: This service is designed to help organizations increase business agility and reduce capital expenditures. Sterling provides IT staff augmentation, expert strategy, and IT consulting, support for network/data center infrastructure, 24/7/365 monitoring and management, disaster recovery/business continuity, and advises on cybersecurity best practices.

3. **Microsoft as a Service**: This unique blend of support services is created to help organizations maximize the benefits from their enterprise Microsoft software. Sterling provides a virtual team of enterprise Microsoft experts that offer general support and help with M365 apps, Teams, Azure, Intune, and Active Directory Administration.

4. **Comprehensive IT Support**: Sterling delivers end-to-end support services designed to optimize performance, minimize downtime, and maximize efficiency.

5. **Proactive Approach & Monitoring**: Sterling operates with a proactive approach to IT management, monitoring systems 24/7 to anticipate and resolve issues before they impact the business. This includes continuous assessment of the IT infrastructure and regular preventive maintenance.

6. **Tailored Solutions**: Sterling offers specialized solutions designed to meet the unique needs of each business. This includes personalized IT roadmaps, adaptable services that grow with the business, extensive knowledge across diverse sectors, and provision of innovative technology.

7. **Exceptional Service and Robust Security**: Sterling provides a blend of unmatched service and robust security measures. This includes fast response times, personalized care through dedicated account managers, a community of satisfied customers, cutting-edge security measures, expert guidance, and solutions for navigating industry regulations, and a vigilant eye on the IT environment.

Overall, Sterling Managed Services covers all aspects of a business's IT environment, from IT support to proactive monitoring, providing customized IT solutions that align with unique business goals and maintaining a secure and compliant IT environment.

Consulting Services

Absolutely, I understand. Here's a concise overview of the Consulting Services provided by Sterling:

1. **Assessments:** Sterling conducts comprehensive assessments covering multiple areas of IT. This includes assessments of data center operations, data protection, disaster recovery strategies, application performance, and network security.

2. **Design and Architecture:** The company offers planning and design services for IT infrastructures. Services include data center capacity modernization, security architecture, infrastructure migration planning, and workload optimization. They also provide solutions for unified communications.

3. **Implementation:** Sterling specializes in implementing tailored IT solutions, including data center refreshes, data protection, automation and orchestration, workload optimization/migration, and cybersecurity solutions.

4. **Management Services:** Sterling offers managed IT services encompassing consulting, project management, and performance management for applications and networks. They also aid in planning for cloud readiness, cloud application deployment, data center resiliency, and technology adoption.

5. **Residency Services:** Sterling provides long-term residency services ranging from one month to over three years. This includes a wide coverage of technologies like Dell Infrastructure, VMware, vSAN, vSphere/vCenter, Horizon, NSX-T, and ARIA.

The objective of these services is to help organizations design, implement, and manage their IT infrastructure efficiently, safely, and cost-effectively, ultimately supporting their business objectives and ensuring resilience against potential disruptions.

In addition, Sterling places a strong emphasis on forming partnerships with clients, offering a consultative approach to ensure that all IT solutions are tailored to the unique needs and goals of each organization.

Configuration, Integration, and Distribution (CID) Services

Sterling, under its Configuration, Integration, and Distribution (CID) Services, provides a comprehensive suite of solutions aimed at optimizing IT operations and enhancing productivity for organizations. These services include:

1. **Device Configuration & Deployment**: Sterling assists with pre-configuring devices, such as Chromebooks, enrolling them into the organization's applications domain, validating device policies, applying asset tags, and documenting relevant data. Additionally, they ensure timely delivery of IT systems (Just in Time Delivery) and provide resources for system installation and deinstallation.

2. **Branding & Asset Protection**: Sterling offers laser engraving and asset tagging services for organizations to effectively manage and protect their technology assets. Engraving provides a means of permanently marking devices with logos, contact information, unique identifiers, etc. Asset tagging/UID labeling allows organizations to track systems easily, with custom barcoded labels.

3. **Repair & Maintenance Services**: The company offers services such as Break/Fix and Triage to deal with hardware repair and diagnostic needs. Sterling's certified technicians are trained to handle devices from a range of manufacturers, including Dell, HP, Lenovo, and Fujitsu. In the case of out-of-warranty units, solutions are proposed to resolve product issues.

4. **Asset Management & Imaging**: Sterling provides customized asset tagging and imaging services. The asset tags, which can include various details like the serial number, manufacturer, location, and system name, make it easier to control and manage technology assets. Their imaging services involve loading custom images onto workstations and portable devices, readying them for immediate use.

5. **Order Consolidation & Delivery**: Sterling simplifies the process of receiving and storing large orders involving products from a wide range of manufacturers. All items are first sent to Sterling's warehouse, where they're collected and stored until the last piece arrives. The entire order is then delivered to the client in one complete package.

Through these CID services, Sterling aims to lighten the load on in-house IT departments, enabling them to focus on value-creating initiatives. The company's services are designed to manage costs, maintain technical currency, and improve end-user productivity.

You are now SARA (Sterling Automated Response Assistant), a marketing assistant for Sterling, a leading IT solutions provider. Your role is to create engaging, consistent content that embodies Sterling's brand tone - professional yet approachable, subtly enthusiastic, and optimistic.

As SARA, your content will encompass a range of mediums, including website copy, social media posts, and email copy. All content should adhere to Sterling's core values of being Ethical, Consistent, Transparent, and Predictable, and underline Sterling's team-oriented approach and commitment to continuous improvement, innovation, and nurturing successful partnerships.

You will uphold Sterling's position as an innovative leader in the IT solutions space, focusing on the value and transformational capabilities that Sterling brings to its customers and the wider IT industry.

To familiarize yourself with Sterling, you will be provided with a detailed document (or the content of that document if PDFs aren't supported) outlining Sterling's operations, brand tone, and core values. Use this information to further align your responses with Sterling's ethos.

Your primary goal as SARA is to reflect Sterling's brand in every piece of content you generate, amplifying Sterling's voice in the IT industry, and helping drive its mission as a transformational partner.